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I donít want system protection turned off when I do a MR system image

Q: I donít want system protection turned off when I do a MR system image

I have a Win10 Pro and ran MR to create a system image backup.
It went well but it turned of system protection.
A message shows up with a warning yellow triangle that reads.
Using system protection on a drive that contains system image backups will cause other shadow copies to be deleted faster than normal.
--- How do I stop system protection from being turned off?

I have another Win10 computer and created a MR system image backup on that one also.
System protection wasn?t turned off on that one.

I do not use shadow copies: If shadow copies are in use on my computer it doesn?t matter to me if that is the case as I don?t know how to use them anyway. I just don?t want system protection turned off.

A: I donít want system protection turned off when I do a MR system image


The available disk space on the pc with the warning issue is probably too small to store both backup images (MR) and system protection image.

I do not use shadow copies:

Actually you do. System Protection is a form of Shadow Copying.

Furthermore, it's not wise policy to store backups on the same physical drive as your system. Still better than nothing but all in all not sound practice.
Better to store back up on an ext. removable drive.

In the mean time you could reduce the amount of space allocated to System Protection and see if that helps any.


1 more replies
Answer Match 95.76%


I have recently just successfully cloned my Old primary 1TB Western Digital HDD onto my new 1TB Samsung EVO SSD to increase hard drive performance to give it a quick boot up and to enable Windows and my programs to load a lot quicker and perform better with multi tasking. My laptop is one of the bigger 17inch Acer models which comes with two hard drive bays. So once I had wiped my older WD HDD I then inserted a new 2 TB Seagate hard drive into the second bay to be able to store it for personal and media files, and any other imprtant data, to keep it the SSD as the primary hard drive and just for OS and programs only. My system runs the Windows 8.1 OS and is 64 bit.

However, I wanted to create a restore point and upon doing so, I found that System protection was turned off for all my both my hard drives.

I thought I had managed to somehow enable system protection on my C:/ Dive (including the partioned / drive on the same hard drive) on my SSD, and yet though it shows them enabled, it shows the word missing next to them, and I am assuming this is telling me the previous restores are missing; whether as a result of cloning I don't know. The other weird thing is further up the properties page it also shows the C\ and D:\ Drive but turned off.

So I thought I would try increasing the disk space usage, since it was showing it at 0, and it would allow me to do so and returned the message: 'There was an unexpected error in the property page: The system cannot fin... Read more

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Answer Match 95.76%

I have recently successfully cloned my Old primary 1TB Western Digital HDD onto my new 1TB Samsung EVO SSD to increase hard drive performance to give it a quick boot up and to enable Windows and my programs to load a lot quicker and perform better with multi tasking. My laptop is one of the bigger 17inch Acer models which comes with two hard drive bays. So once I had wiped my older WD HDD I then inserted a new 2 TB Seagate hard drive into the second bay to be able to store it for personal and media files, and any other imprtant data, to keep it the SSD as the primary hard drive and just for OS and programs only. My system runs the Windows 8.1 OS and is 64 bit.
However, I wanted to create a restore point and upon doing so, I found that System protection was turned off for all my both my hard drives.
I thought I had managed to somehow enable system protection on my C:/ Dive (including the partioned :D/ drive on the same hard drive) on my SSD, and yet though it shows them enabled, it shows the word missing next to them, and I am assuming this is telling me the previous restores are missing; whether as a result of cloning I don't know. The other weird thing is further up the properties page it also shows the C\ and D:\ Drive but turned off.
So I thought I would try increasing the disk space usage, since it was showing it at 0, and it would allow me to do so and returned the message: 'There was an unexpected error in the property page: The system... Read more

More replies
Answer Match 95.76%


I have recently just successfully cloned my Old primary 1TB Western Digital HDD onto my new 1TB Samsung EVO SSD to increase hard drive performance to give it a quick boot up and to enable Windows and my programs to load a lot quicker and perform better with multi tasking. My laptop is one of the bigger 17inch Acer models which comes with two hard drive bays. So once I had wiped my older WD HDD I then inserted a new 2 TB Seagate hard drive into the second bay to be able to store it for personal and media files, and any other imprtant data, to keep it the SSD as the primary hard drive and just for OS and programs only. My system runs the Windows 8.1 OS and is 64 bit.

However, I wanted to create a restore point and upon doing so, I found that System protection was turned off for all my both my hard drives.

I thought I had managed to somehow enable system protection on my C:/ Dive (including the partioned / drive on the same hard drive) on my SSD, and yet though it shows them enabled, it shows the word missing next to them, and I am assuming this is telling me the previous restores are missing; whether as a result of cloning I don't know. The other weird thing is further up the properties page it also shows the C\ and D:\ Drive but turned off.

So I thought I would try increasing the disk space usage, since it was showing it at 0, and it would allow me to do so and returned the message: 'There was an unexpected error in the property page: The system ca... Read more

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Answer Match 86.52%


Sorry for starting a new thread - I couldn't see anything directly relevant. My computer will not start normally - it reaches the windows screen and freezes. Ordinarily I would use system restore but when I try to do this I am told there is no system restore point as system protection is turned off. I can start the computer in safe mode but I cannot turn system protection on since the tab for system protection does not show up where help says it should. I have tried to allow the computer to repair itself but it doesn't seem to be able to do so. I'm sorry this information is a bit vague - I can answer specific questions if anyone is willing to ask them.

A:Windows 7 won't start. System Protection turned off.

Have you tried the System File Checker?

SFC /SCANNOW Command - System File Checker

Run a Malwarebyte's scan and a virus scan as well, if you haven't already.

8 more replies
Answer Match 81.06%

I have been infected with what looks like several viruses. Unable to complete full virus scan although the following were quarantined: Trojan.Metajuan, Packed.Generic. 200, scmhux.exe and Packed.Generic.233. Also have lovely porn links on desktop, which I have removed. Tried to run DDS, but just sits there, all the while pop ups for Protection System download, Window security center alerts and various.exe - bad image error messages. Tried to run rootrepeal, but will not let me save log. Was able to get a log from hijackthis. Please help me to find what needs to be removed. Thanks in advance for any help. See hijackthis log below:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:27:35 PM, on 9/8/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceServic... Read more

A:protection system and bad image pop ups

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 74.34%

I only get "system protection is turned off etc." than in the section where it tells you how to turn it on, it says: "Click to open System.

In the left pane, click System protection. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. "
but all there is in the left pane is: Control Panel Home, Device Manager, Remote Settings, Advanced system settings. So where do i turn it on then?

A:I only get "system protection is turned off etc."

Hello Steinarbj, and welcome to Seven Forums.

This may be able to help you get system protections turned on. It's turned on by default for the C: drive. You can also click on the Advanced system settings link, and click on the System Protection tab.

System Protection - Turn On or Off

Are you an administrator?

Hope this helps,

1 more replies
Answer Match 73.08%

I experienced a serious problem over the weekend that is forcing me to restore my system using the Win7 (64 bit Home Premium) "System Image Recovery" tool. I'll cut to the chase because I cannot, unfortunately, access any of my system restore points nor is startup repair working.

My computer has 4 different hard drives. On the c: drive, I only keep the Win7 OS and my various programs. All my other files and data are stored in the other 3 HD's (my data only hard drives).

On one of these HD's I have a System Image from about 2 months ago. I would like to restore this image using the Win7 "System Image Recovery" tool. However, there are various other files and data on this HD in addition to the System Image I would like to restore.

If I use the Win7 "System Image Recovery" tool, will it only restore my c: drive (which is what I want) or will it restore all HD's to their original state from 2 months ago?

I plan on unplugging all of the HD's during the restore process except the c: drive and the backup drive containing the image. However, I do not want to lose any newer files on the backup drive containing the System Image.

Will I be able to restore my c: drive using "System Image Recovery" without losing any new files/data on my backup drive containing the recovery image?

A:System Image Recovery - Does it recover just the system volume or all volumes in the system?

It will only restore the drive that the image was taken from.

1 more replies
Answer Match 70.56%

Below is an image of my drives the hp recovery drives has my old system image file for windows vista which came with my pc i have upgraded to windows seven now i wanna know how can i delete the hp recovery drive and make that memory part of my main harddrive or/and how can i make a windows seven system image and replace the vista system image with the windows seven system image and just so im confirming that I know what im talking about a system image is just so u can erase everything off your pc and start back from that specific point someone please correct me if im wrong thanks

Uploaded with

A:how to replace my vista system image with a windows seven system image

Hi bigboi1972. Well this should be fairly straight forward. (I stress the should).

Firstly, a system image is out (and your definition is correct by the way thats exactly what a system image is). That drive is waaay too small to make a system image of your C drive.

However if you get some more storage, a system image can be made from Backup and restore centre in Windows 7.

So to remerging it with your drive. Can you please post a screenshot of your Disk Management Screen? go start right click computer, and click manage, then go to Disk Management. that will help to see whether what you want to do will be possible using Windows own inbuilt tools or whether you need a 3rd party app

3 more replies
Answer Match 70.56%

I bought a used pc and when I try to do a system restore it says System Administrator has it turned off along with configuration, ect. My question is, how do I find system administrator and override this? Thanks.

A:System Administrator has system restore turned off.

Hello spottedbuckey,
As you have purchased a used PC these Tutorials MAY be of of help.

Re Administrator.

Built-in Administrator Account - Enable or Disable

Built-in Administrator Account - Change Name

UAC - Require a Password for Administrator

Re System Restore.

System Restore - Enable or Disable

System Restore General Troubleshooting to Fix Issues

System Restore

9 more replies
Answer Match 70.14%

I've had the System Integrity Scan Wizard, PC-Antispyware, and Security System Protection Control Panel popups. They've been very stubborn but after reading some of the posts here and running Spybot, Adaware, SmitfraudFix, Panda Activescan, Housecall, Stinger Avert, Windows Defender, and SDFix, I am now getting only one popup, which shows up as a blank white rectangle in the center of the screen (and now I can't click "Close" to get it off the screen, since the "Close" option is missing). From the size & shape, I believe it's the Security System Protection Control Panel. Would you please review my HijackThis log? Also, in some of the posts I've noticed recommendations to update Java. Is that needed in my case? Thanks very much for your help.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:55:55 PM, on 3/28/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\Program Files\Common Files\Symantec Sh... Read more

A:System Integrity Scan Wizard, Security System Protection Control Panel

The blank popup appeared to be repopulated with information over time...apparently the spyware refreshed itself. I also learned from Task Manager that all of my popups were from the System Integrity Scan Wizard. After some more searching, I found the name (in my case, yzqrqzkp.exe) and told Norton Firewall to block it from accessing the internet. I used HijackThis to fix it and then deleted it and a namesake ( from Windows\Prefetch (not sure that was necessary but deleted it anyway). My only concern is that from what I read, there should have been another copy in \Local Settings\Application Data, which I didn't find. I updated Java per instructions in another post, also turned System Restore off and on. I think the PC is now clean, but would you review my latest HijackThis log to be sure? Thanks very much.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:05:26 AM, on 3/30/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Syman... Read more

14 more replies
Answer Match 70.14%

I've had the System Integrity Scan Wizard, PC-Antispyware, and Security System Protection Control Panel popups and my backround change to a blue colour. After reading some of the posts here and running Spybot Search and Destroy, Ad-Aware 2007, RegCure and Malwarebytes Anti-Malware it seems as if that problem was solved, but now everytime I put my pc on I get these messages:The first one says "rundll32.exe - Bad Image : The application or DLL C:\WINDOWS\system32\qpfrsnow.dll is not a valid Windows image. Please check this against your installation diskette" and the second one says "RUNDLL -Error loading C:\WINDOWS\system32\qpfrsnow.dll%1 is not a valid Win32 application".The disk that I got when I bought my pc was Windows XP Home Edition SP1. I downloaded SP2 from the internet.I'm attaching all of the logs you need to assist me, because I don't know if and how badly my pc is still infected.I attached 4 log files: 1. DSS Main.txt 2. DSS Extra.txt 3. Kaspersky 4. DSS Main.txt - after the Kaspersky reportThank you for taking the time to look into my problem.DSS MAIN.TXTDeckard's System Scanner v20071014.68Run by Parratjie on 2008-04-17 09:29:31Computer is in Normal Mode.---------------------------------------------------------------------------------- System Restore --------------------------------------------------------... Read more

A:System Integrity Scan Wizard, Security System Protection Control Panel

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. Run Hijackthis again, click scan, and Put a checkmark next to each of the lines listed below. Then close all other windows--you should only see HijackThis on your Desktop--and click the Fix Checked button.R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =O4 - HKLM\..\Run: [e43075dd] rundll32.exe "C:\WINDOWS\system32\qpfrsnow.dll",b================Click Start -> Control Panel -> Add Remove Programs and uninstall these programs:J2SE Runtime Environment 5.0 Update 11 Java? 6 Update 2 Java? 6 Update 3 Java? SE Runtime Environment 6 Update 1Reboot and post a new hijackthis log.

37 more replies
Answer Match 70.14%

I have windows 7 home premuim 64 bit
I went to create restore point on my new dell and after about an 1/2 hour of waiting for SR to open up I got this:

You have no Restore Points. Use System Protection to create restore point.
When I attempt to turn on System Protection, it doesn't show any drives available when it opens -- it just says that it's searching for available drives and it keeps searching and doesn't stop. Eventually, I'll receive the following Error Message:

"There was an unexpected error in the property page: System Restore encounter an error. Please try to run System Restore again (0x81000203)." also all button are greyed out. I wanted take an image to show you but that's not working either. Is there hope?

Thank you.


A:Windows 7 Home Premuim System Restore and System Protection not working.

16 more replies
Answer Match 70.14%

My PC is infected with 3 malware popups named Security System Proctection Control Panel, System Integrity Scan Wizard and Security System Warning (the last one telling me I have Abebot). I have tried to get rid of them with Kaspersky Antit-Virus, Adaware, spyware sweeper, and SpybotSD, but they are still running. I didn't run the online scan by Kaspersky because I have the most recent version installed and running on my PC. When I ran a rootkit scan with KAV, it took just over four hours and reported my PC was clean. So for whatever reason Kaspersky is not picking up these three forms of malware. Following all other directions on your preliminary instruction list I used Deckard's System Scanner to make two Hijack This files. They are pasted in below. Please take a look and tell me what I should do to get rid of this malware. Thank you very much for this valuable service you are providing.-- Dark EagleDeckard's System Scanner v20071014.68Run by Perry H. Chesnut on 2008-04-18 23:11:18Computer is in Normal Mode.--------------------------------------------------------------------------------Backed up registry hives.Performed disk cleanup.-- HijackThis (run as Perry H. Chesnut.exe) ------------------------------------Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:47:35 PM, on 4/18/2008Platform: Windows 2000 SP4 (WinNT 5.00.2195)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Boot mode: NormalRunning processes:F:\WINNT\System32\smss.exeF:\WIN... Read more

A:Security System Protection Control Panel & System Integrity Scan Wizard Popups

Hello Dark Eagle. to BleepingComputer.comMy name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)Please give me some time to look over your computer's log(s).Please take note of the following:In the meantime, please refrain from making any changes to your computer.Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.Finally, please reply using the button in the lower left hand corner of your screen.See you soon,Billy3

2 more replies
Answer Match 69.3%

Please help!!! Pics included to explain the situation
Basically after installing some new software for my phone my windows 7 laptop crashed - it flashes a blue screen and restarts on boot up I can get to image 1 page to try a system repair
But then I need to enable system protection.. Image 2
Is there any way I can do this through a command prompt??
Thank you in advance!!!

A:Enable system protection to preform system restore

Sorry images didnt upload???

9 more replies
Answer Match 69.3%

I've tried to open System Protection in System in the Control Panel but it will not work. It gives an error of 0x81000203. I've rebooted and attempted but get the same thing each time.

A:System Protection not working in System Control Panel

Follow instructions on this page error code 0x81000203__ - Microsoft Community

Scroll to the 2nd answer by Meghmala

6 more replies
Answer Match 68.04%

 I have a screen shot of it.  There is the Local Disk (C:) listed and then this other.
 Capture.PNG   126.43KB

A:Under System Prop, and System Protection what is (C:) Missing ?

Post an Image from Disk Management Screen.
Control Panel / Administration Tools / Computer Management / Disk Management.
This will show all current active drives.

11 more replies
Answer Match 68.04%

Hi Everyone

I went on my laptop this morning and it said I needed to run a system restore. Unfortunately when I try to it says I need to enable system protection on my C drive. I've been searching the web for a solution for the past couple of hours and it seems like quite a common problem. However I've tried all of the suggested solutions and nothing seems to work. I'm not the most computer literate so some of the suggested didn't make the most sense. If anyone has any suggestions to help the matter it would be very much appreciated.


A:How do I enable system protection for system restore?

System Protection - Turn On or Off

3 more replies
Answer Match 68.04%

I need help on how to remove the (system reserved) folder under Available Drives in protection settings. On all my other computers it is not shown. Not sure why it is there as it does not show anywhere else on computer as a drive. I guess it just bugs the hell out of me not knowing why it's there. Any help would be appreciated.

A:In System Protection under Available Drives (System Reserved)

Look in Disk Management and see if the Reserve has a partition letter.

9 more replies
Answer Match 68.04%

Hi, I defragged my registry (castigate me later, please), and well, my system crashed. I'm running Windows 7 Home Premium 64 bit on a Lenovo laptop, and on startup, I get a blue screen claiming that the OS couldn't boot, and the option to try a system repair. After analysis, it says that it can't repair the system automatically, and offers more advanced options. I can try a system restore, but after selecting a restore point (clearly the one created before defragging the registry), system restore says that I must enable system protection on the drive. I don't remember disabling it, and I don't know how to enable it without access to the desktop.
From those same advanced recovery options, I can use a system image recovery (don't have an image to recover from), the windows memory diagnostic (it claims there's no memory error), or the command prompt. I know very little about using the command prompt, but I can open the task manager at least, though not explorer.exe or msconfig.exe (the prompt claims they're invalid commands).
I've tried booting in safe mode, with the last known good configuration, with boot logging, and everything else from that menu, as well as a Windows 7 recovery disc (though I believe this disc just provides the same options as those installed on the laptop.
If possible, I'd like to know how to enable system protection from the command prompt window so that I can continue with the system restore. I'm quite certain that the error lies in the defragmentation... Read more

A:System Restore - Enabling System Protection

right click my computer/properties/advanced system settings/system protection/ high light your drive, click configure,now click( restore system settings and previous versions of files)
OK and exit

7 more replies
Answer Match 68.04%

My Toshiba Notebook (x64) (running Windows 7) has stopped being able to open/run programs. I've been using safe mode to try and find a cure, and safe mode works fine. I ran a few antivirus programs that detected a few things, but none of them solved this issue. Using System Restore seems to be the only thing I can really do, but I've been having some troubles with it.

Only one System Restore point shows up, and it's only from a few days ago, which isn't far back enough to fix my problem (I've already tried restoring it to that point). There are no other options as you can see here and here.

I tried to create my own restore point, but ran into some problems. When I go into "System" the "System Protection" option is missing. I only have these three options:

When I use the search bar to find it instead, "Create a restore point" comes up, but when I click and it opens System Properties, the "System Protection" tab is missing.

When I looked it up, someone had suggested running Regedit and checking HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\SystemRestore\DisableSR but I couldn't get that far.

If anyone could help me out, it would be greatly appreciated.

A:Troubles with System Restore/System Protection

Hello esu and welcome to Seven Forums.

Have you verified that System Protection is turned on? (If it is, try turning it off, restarting the computer, turning it back on, and restarting the computer one more time.)

System Protection - Turn On or Off

See if you can manually create a restore point.

System Restore Point - Create

If not, your computer may have damaged or corrupt sytem files. Try running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and make sure to reboot the computer immediately after each of the scans.

SFC /SCANNOW Command - System File Checker

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Answer Match 66.78%

I actually had to clean install latest 10 build.....make a new system image (this part im not sure was needed but it didnt see my saved backups from before for some reason.) i have never had to install a new os just to restore a windows system image back up before. (it kept telling me the image was corrupted) but it wasn't lol....Obviously reinstalling win 10 on my ssd fixed something but what it was i have no idea! This pc never crashes.....It crashed in the middle of watching a movie (bsod) and when it rebooted it said no os found.....Maybe a virus got thru Defender? My best guess is my ssd glitched (would be the first time for that)I hope it wasn't an update lol

A:Something finally hosed my system - and first time in 10 years a system image didn't work (at first)

Run the SSD tool for your particular brand and see what it is reporting. Maybe it can help point to something simple like a firmware update or failing cells.

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Answer Match 66.78%

Hello, I need help. I have a up to date version of Trend Micro installed, and also purchased a copy of Spyhunter. They found multiple trojans and Spyhunter found and removed the POVM.exe which is the main executable for the Advanced Virus Remover scareware virus, but I am still getting tons of errors when I click on various programs similar to "xxx.dll is not a valid windows image, please check this against your installation diskette"." What should I do next? I'm out of options! I would be appreciative of any assistance you may provide.I ran the hijack this files, and I got:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 4:34:38 PM, on 8/8/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16876)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Trend Micro\BM\TMBMSRV.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Java\... Read more

A:System Popups like "swupdate.dll is not a valid windows image, pleae check this against your system diskette

Hello! My name is Sam and I will be helping you. In order to see what's going on with your computer I will ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on Download_mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may ta... Read more

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Answer Match 66.36%

Using preinstalled Win 7 Home Premium 64bit on an HP 6813w Pavilion. The original hard drive, a Hitachi HDS721010CLA332 1Tb crashed.

1) System Recovery discs was made along with a System Recovery with System Image disc.
2) A more current System Image was made on an external hard drive.

The Hitachi was replaced with the same model. Checked bios to make sure it was installed correctly.

Under System Recovery, Image Restore, Select a System Image Backup there is nothing in the table to choose from as far as a source (disc drive or external drive).

A) System Recovery (3 discs) has the HP preinstall file folder on the 3rd disc but is not read by the System Recovery program.

B) Under System Restore, Image Restore, Advanced, it asks for a network or driver to be installed. That opens up the directory of C: which is the external hard drive. Under WindowsImageBackup the computer name is identified followed by three entries:

File: BackUp 2012-09-30 180450 containging three (3) entries of

File: Catalog contains BackUp Global Catalog, Global Catalog

Doc: MediaID

B) System Image is on the external but is not accessable through the System Restore menu. Verified the external was readable by run command. The external in dos was given the C: drive designation.

It seems to me the Recovery and System Restore discs are not functional. Am not a technical person but I have taken this as far as I know how at this point.

Printed out all... Read more

A:System Image on System Restore Disk Not Reading After Crash

Looking for Recovery Discs? HP Pavilion a6813w Desktop PC - HP Customer Care (United States - English)
info at hp for recovery. the recovery partition on the old hdd is not on the new drive.

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Answer Match 66.36%

I have just finished a System Repair on my Windows 7 using repair ISO, and I'm not sure if I should do a system image backup before deleting old files with Disk Cleanup, or delete them after I've done a Repair Disc and System Image as well. I'm also afraid to delete anything at this stage. Would it be safe to delete Restore Points and Shadow Copies at this stage (I only did repair today), or should I wait a week or so?
I guess what I'm asking is when and what to delete and when to create a System Image and Repair Disc. New to all this and don't want to muck it up, so any help I can get would be very much appreciated. I have printed out your tutorials to follow on Disk Cleanup and removing $Window.~Q file.
Thank you

A:When to delete old files and create System Image after System Repair

Make your system image now, using Macrium Reflect. You will be able to return to this point regardless of what happens.
Now delete your restore points and then make a new one, so that you can fix any future problems.
Now make another image.
You, also, want to download the free Macrium Reflect and make your images on an external hard drive. You will be able to save as many as you want.
Following these instructions you cannot go wrong. You can always come back to what you have right now.
Macrium Reflect Free

3 more replies
Answer Match 66.36%

I recently had to return my HP Pavilion g7 Windows 8 64- bit only laptop to the manufacturer for repair under warranty. Prior to this I created a system image as the Hard Disc was going to be replaced. Having now received the repaired laptop
I have been trying to restore the saved image. I watched the microsoft video on the subject and followed the instructions implicitly. However having arrived at the point where I clicked NEXT to accept the <Use latest image> option screen and then landed on the screen entitled <RE IMAGE YOUR COMPUTER....... CHOOSE ADDITIONAL RESTORE OPTIONS> the message I then received was:

<To restore this computer Windows needs to format the drive that the Windows Recovery environment is currently running on. To continue with the restore shut down this computer and boost it from a Windows installation disc or a system repair disc and then try the restore again. If you don't have a system repair disc you can create one now.>

Well I did have one which I had prepared at the same time as I created the image system but the laptop wouldn't boot from it.................. so I went through the entire procedure again and then pressed the CREATE DISC tab. The next instruction was:

<Select a CD/DVD drive and insert a blank disc into the Drive> Ok, I did that ! Then I pressed the CREATE DISC tab.............only to get the message <System repair disc could not be created. The system cannot find file specified ( 0x80070002)>... Read more

A:System image restore & system repair disc problems

Hi, I just did a system image restore the other day, and I didn't have to use a recovery disc or go through any of those steps you mentioned.
After it scans your system for other images I presume it see's the one you made on the other external hdd. If so make sure to tick select a system image when you get to the "use the latest image available (recommended)" screen prompt. From there it should be pretty straight forward to recovery. If you see reformat/repartition drives is greyed out on the next screen prompt just ignore it and just click next.

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Answer Match 66.36%

hi all,

my win 7 pc crapped out. its not the disk. i have an image made on acronis. i bought a new win 10 pc. whats the easiest way to get that win 7 image with all my applications onto the new win 10 desktop? i want to get rid of windows 10. i would like my image working on new pc (new hardware) as i will not have to reinstall and configure everything again.

i tried swapping the old pc disk into the new pc, but the new pc would not boot: says invalid disk. could it have something to do with the MBR or that UEFI thing?

A:System crashed, how to restore Windows7 system image into new desktop

you're going to be in a world of pain if you want to do this but have no access to the old computer. In this situation, a SYSPREP with the generalize function is run in Windows 7 to prepare it for migration to new hardware.

You can try cold turkey like you did, you may have to switch to AHCI drivers from IDE or IDE to AHCI depending on what you had before to get it to boot. The boot sector may be a problem too. If you used standard MBR in the past then check your BIOS on the new PC to see what adjustment you can make.

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Answer Match 66.36%

Hi, I am trying out windows 7 backup, hoping at last that I won't need a 3rd party backup solution.† So far so bad! My first problem is how ridicilously slow the backup is, but this has been discussed at length elsewhere.† My second problem is the backup stalls when I try to backup a folder which I know has got various bits of malware in.† I am an IT pro and use the files in this folder for testing purposes.† OK fair enough I guess, although I think the backup should handle this event a bit more elegantly.† So I've zipped and password protected the offending files to hide them from the AV (security essentials by the way) The final problem which I just can't understand is that when I try to create an image of my system drive, backup wants to add my D drive (which is purely a data drive) to the image.† My D drive is huge and I don't want to include it in a system image.† I keep my system drive lean and mean for exactly this purpose but now I can't back it up because the total size of C and D drives combined exceed the capacity of my backup drive. I know for a fact that the D drive has no consequence to the system boooting or operating, I have disconnected it and windows boots up just fine.† In computer management the D Drive is not showing up as a system drive, so why does windows think it is?† And why isn't there a power user mode wher I can choose exactly what I want in a system image, I understand you're trying to make windows easy to use for the average Joe, bu... Read more

A:Windows 7 Backup - System image includes non system disk

I suggest you check your hard drive jumpers. There should be only one Active drive. If you disconnect the data partition the Active partition will be changed. We are not clear why the partition will be Active partition when you connect it.
You may open Disk Management, set the 100MB system served partition or your Windows partition as Active and check the result again.Arthur Xie - MSFT

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Answer Match 65.94%

Hi everyone,

There seems to be a lot of these kinds of questions on the net but none have very satisfying answers, and I was hoping someone out there can help.

I'm trying to create a backup system image using the Backup and Restore function in Windows 10. While going through the backup wizard, it says it will use about 14 GB of space but ends up using around 60 GB. I have tried this twice with the same results.

Here are some things you may want to know:
- system size 13.3 GB out of 250 SSD (only system drive, data on second drive)
- did not checkbox data drive to be included in backup (final sizes wouldn't match anyway, data drive too big)
- tried deleting and creating new volume on drive, then creating image but still the same
- have the very latest Windows 10 Home updates

If I delete the newly-created Windows Backup folder, there is still 45 GB left on the new, backup drive, yet the drive is empty. Even showing hidden files and folders doesn't reveal anything.

I have done this image backup numerous times on the same system - what is essentially the same basic installation of Windows 10. Except this time, this system drive has the latest updates.

Anyone else experiencing this or know what's happening?

A:Windows 10 system image quadruple the size of system

Regulars on this forum generally recommend use of Macrium Reflect Free as their image backup tool of choice. It is far superior (faster, small images, very reliable, easy to use etc.). Many guides on web and youtube.

6 more replies
Answer Match 65.94%

I have been combing these forums for three days looking for a solution to my problem, with no luck. I finally decided to sign up and post a thread detailing the issue, so here goes:

ASUS Essentio CG8350
Windows 7 Home Premium x64

Basically, my stepmother wanted to install calibre so she could start pirating ebooks for her Kindle. Here's what I did.

1. Downloaded the .exe setup file, double-clicked, and got an error message that I have since forgotten the error # or quote of what it said, but basically it would not install.

2. I looked up said error number and used a fix from these forums....(Hindsight is 20/20 -- had I known this would be such a huge issue I would have told her to just keep buying her damn books at this point.) Here was the fix:

a. Go into services.msc and double-click Windows Installer.
b. Change Startup Type from "Manual" to "Disabled."
c. Restarted computer.
d. Installed stupid goddamn calibre program, which worked this time.
e. Repeated step "a." and changed Startup Type BACK to "Manual."

3. Then noticed that the internet wasn't working. Had windows scan to try and automatically fix the problem. It said there might be a problem with my Wired Network Adapter.

4. Uninstalled and reinstalled the drivers for this, no dice. Still doesn't work.

SOOOO, long story short, before everyone gets on me for posting in the wrong section of the forum.......I'm resorting to System Restore. Regular System Restore (restori... Read more

A:System Restore will not recognize System Image DVDs

If you can't otherwise resolve this, you can do a clean install from a burned ISO. Get the ISO from, burn it to a disc, install, and activate with your existing Product Key.

I'd do that before using the system image DVDs you made anyway. I assume they would only return you to factory state, even if they worked.

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Answer Match 65.94%


I tried to take a system image today for a newly installed windows and was surprised that it offered me to create an image for C: and E: listing E: as a system drive and no option to change... with E: really being a full 500 gb separate disk. it has no system files that I know of... why is it doing this?

A:Non-system drive appearing when creating system image.

Hello hatemf23,

If you moved or turned on a page file to/for the E: drive, or moved your user folders to the E: drive, then it would be considered a system drive and would be included in a system image by default without being able to unselect it.

In addition, could you post a screenshot of your Disk Management (diskmgmt.msc) window showing your HDD's layout to see if anything may stand out as why this may be.

Hope this may help some,

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Answer Match 65.94%

I have a 1TB drive that partioned with 120gb system and rest is a non primary/non boot data partition volumn..

I've never used windows 7 create system image, but want to . When I try to create a system image it insist on backing up both drives. I don't see how to deselect the data drive. Is this because I have installed something system related. on the data drive?

And Finally, how will recovely of a system image works if I get a blue screen, do I need to install window 7 again first or have a repair CD? I noticed when I started a create system image it asked me for the destination drive, no exact path on the drive, does the image have be created on the root of the destination drive?

A:Windows 7 pro - Create system image only system c: drive

Hello Cyberpine,

Please go ahead and post back with a screenshot showing all of your HDD's full layout in Disk Management (diskmgmt.msc) to help ID what the issue may be.

If you moved anything like your page file, user folders, user profile folder, etc.... to any other partition than the default C, then they will also be considered "System" partitions and will be included in the system image by default. You will not be able to uncheck them since they are required for the operation of Windows 7. If you did, then you would need to move all of it back to C to not have the other partition included.

You could use a retail Windows 7 installation DVD/USB or a Windows 7 system repair disc at boot to do a system image recovery with.

Hope this helps,

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Answer Match 65.94%

Hello all.. Long time Dell user and prior frequent forum visitor, so this question  may seem very basic. Sorry.
I just purchased an Inspiron 5368 (got a new one at the outlet for a good price and thus far am VERY impressed with the machine) and have a back up question.
If I create System Image onto a USB hard drive inside windows 10 and also create the System Repair USB drive, could I use that if I ever had a hard drive failure? I am thinking...

A) replace hard drive with bare hard drive.
B) Boot to Repair USB Drive.
C) direct it to reinstall my System Image.
D) have basically the same system (other than the new hard drive...)
Seems correct from what I know, but just want to make sure. I tend to take backups seriously... Currently use Acronis, but don't actually have it installed anywhere to create the boot USB drive, just boot from the install CD and it works fine. But the 5368 has no optical drive so plan on using the above method if it will achieve the goal should the need arise.

Thanks in advance... I know people here are great - a reason that every laptop I have purchased has been a Dell (except for an Acer I got once on Black Friday as a gift for a relative).

A:Windows 10 System Image / System Repair disc?

Thank you for writing to us!
You are correct in saying how you can back up your operating system on to external media.The link below will give more accurate information and also help you set it up on your system.
Kindly private message the service tag and email address.

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Answer Match 65.94%

Can some one tell me what the differences are between system image, system restore and system backup.

Also I made a system image and stored the file on an external drive and can't find the image file. Can someone tell me how I can find the file - did a search and organized the drive by date and could not find the file.

A:Difference between system image, system rest and backup

System Image is a copy of your hard drive
System restore copies your OS
Back up and restore copies your personal doucments etc

On my system the file is windows image and backup.

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Answer Match 65.94%

I've recently purchased a 256GB Crucial MX100 to upgrade and troubleshoot an old 90GB OCZ Vertex SSD.
I made a 90GB Partition to create my system image on a 1TB WD Elements HDD.

I succeeded in the system image restore, but when I checked "My Computer" to view the drive it only recognized it as 90GB!

I then went to Computer Management and noticed that the remaining part of the drive was partitioned and wasn't formatted.

I formatted the volume but it won't allow me to extend it and combine it with the C: drive.

The ONLY thing I did differently during the system restore was exclude a secondary WD drive before doing the restore.

Any help would be greatly appreciated. I would ideally like to not put so many write cycles on my new SSD trying to merge the partitions.

Hopefully a command in diskpart or something can resolve it. Thanks

A:System Image partitions C: drive after system restore

Fastest resolution ever!

Solution: If I didn't rush into Computer management and format the drive I would have simply been able to extend the volume.

I had to delete the volume and then the option to extend was available.

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Answer Match 65.94%

I want to make a recovery disc to reset my entire 4 partition dual boot hard drive back to its current state. the recovery would reset both xp and win 7 which i have dual booting. can i make one single image to do this without it screwing up my boot loaders etc? what should i use? 3rd party software?

A:How to make a system image for a dual boot system

I don't know if I have heard of anyone doing 4 partitions in a single image, with a dual boot in the mix.

But---I have no reason to believe you can't do it.

It may turn out that you are better off making a separate image of each partition since you may find that only one of them goes bad.

Most here would recommend Macrium or Acronis, but it may be that Windows built-in imaging can do it also.

I wouldn't get lulled into a false sense of security just because you had an image.

WHS may have some ideas if he sees this.

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Answer Match 65.94%

I have an old PC with a fairly small (and almost full) SSD C drive and a couple of HDDs. When running a "Create a system image" backup, both the C and D drives are flagged as "system" and are automatically marked as being included in the backup. That was not the case on another PC.

I see nothing on the D drive that looks like system stuff. Things like the users, hiberfil.sys, pagefile.sys, etc. directories are all on the C drive, and only the C drive is flagged with the Windows icon.

Any idea why the system image create function thinks D is a system disk?

A:Create system image - what constitues a system drive?

Please complete this tutorial so members can take a look.

By Golden:

Disk Management - Post a Screen Capture Image

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Answer Match 65.52%

Oh i can not get system restore to open but it works in safe mode not in regular mode.

A:Need help system protection not there on system properties


Welcome to Seven Forums.

Run Regedit and check the following registry key:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\SystemRestore\DisableSR.

If the key is present and has any value other than 0 then system restore is disabled and the system protection tab will be hidden.

Viruses often disable this by setting this registry key. Often they will also disable the task manager and regedit too.

If you get a message saying regedit has been disabled by your administrator then it's quite possible you have been targeted by a virus, in which case a full scan of your system is a good idea.

As always, before making changes to your registry, back it up.


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Answer Match 65.52%

I wanted to start system restore. The window shows: to create a restore point

open System Protection.

When this link is clicked, the System Properties dialog is opened by


But the Tabs "System Protection" and "Remote" are missing in this dialog.

Something is wrong with the installation, but I cannot do new clean installation as many software is installed upon the platform. I have mounted the Vista installation DVD with "GImageX", but I do not know which files or Registry Entries I have to extract.

Any ideas? Thanks in advance for any help.

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Answer Match 65.1%

Hi all
I want to disable "hardware, Advanced, System Protection, Remote" tabs from system properties dialog box( screen shot attached).
The user should only able to access change computer name feature. Other feature should be disabled/removed.
I there any way to achieve it?
thanks in advance.


A:disable "hardware, Advanced, System Protection, Remote" tabs in system

I'm inclined to say no, for a very simple reason.
Changing the computer name requires administrator access. Given that, the user already has full control over the entire computer, therefore he can change whatever he wants.
What's the purpose of such "limitation"?

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Answer Match 64.68%


1) Do I have to create a new system repair disc EVERY time I create a new system image?

2). Why is a system repair disc needed?

3). Do I need a system repair disc if I have the original Windows 7 CD?

The reson I ask is I frequently back-up with this utility.

A:System Image and System Repair Disc

Hello Flotzie, and welcome to Seven Forums.

If you have a retail Windows 7 installation DVD, then no you do not have to create a system repair disc since both can be used to boot to the System Recovery Options screen to do a System Image Recovery with.

Hope this helps,

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Answer Match 64.68%

I need clarification.
I am having trouble differentiating system image and system repair disc.

More importantly, when to use one over the other ?
Example, if my computer has stopped working, then I will use ..... which one ?

1. ) I have my system image backed up to my external hard drive. ( Just did one today ).
In the event I am unable to boot my computer, how do I use the system image in order to recover my computer to working order ?
Connect my ext. hard drive to the computer, then what ?

2. ) I also have created a system repair disc.
How do I use the system repair disc when I am unable to boot my computer ?

Thank you.

A:system image and system repair disc

Hello Dhu,

The tutorials below can give you more details on the how and what for this. After reading through them, please let us know if you have any questions.

Backup Complete Computer - Create an Image Backup

System Image Recovery

System Repair Disc - Create

Hope this helps,

9 more replies
Answer Match 64.68%

Can someone concisely explain the difference between creating a system image versus a system recovery disc?

Recently in our office a colleague's computer had a "meltdown". I will create another thread with questions concerning that. I understand that it depends on what causes the "meltdown" but I would like to know the best method in which to "fix" these problems in the future.

Any information would be greatly appreciated... thanks!!!

A:System Image vs. System Recovery Disc

A "system image" created by a disk backup program such as Macrium Reflect, Acronis True Image (and similar) will allow creating a full hard drive backup (all partitions if there are partitions) to a separate hard drive. With this method (what I use with Macrium Reflect) it will allow restoring the complete hard drive back to how it was when the last backup was created. This includes everything, the Operating System and installed programs and all user data.

Windows has a built in backup but its not as robust or full featured as 3rd party backup programs.

A "System Recovery" disc, in most cases (all that I've seen) will restore the PC to the original factory condition, but does not restore user installed programs or user data.

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Answer Match 64.68%

My company jettisoned our IT Department and contracted for IT services with an outside firm. Field personnel provided with laptop or desktop (or both) are now required to perform a System Image once per week and, in addition, to create a System Repair CD/DVD each week as part of the System Image process.

At the outset this appears to be overkill. No reason was provided for the change from simple backup to System Image, which is a time-consuming process. Equally confounding is the requirement for a new System Repair CD/DVD each week.

I'm a bit of a novice-what is the value of a System Image performed weekly and creating a new System Repair CD/DVD on a weekly basis?

A:System Image & System Repair Disk

Images allow you to restore your PC to how it was. Quite different to backing up files and folders. They allow you to recover from (e.g.)
- ransomware
- disk failure
- user error
- unbootable PC
- uncorrectable error
quickly and without technical help by restoring your PC to a previous working state.

Your system configuration evolves as you know, so updates are necessary.

However, there are more robust solutions than the built-in system image, and Macrium Reflect is strongly recommended here. It supports the generation of differential images (free edition) where only changes are saved in a smaller faster image file.

People have reported difficulty in using Backup and Restore here from time time.

Backing up to remote storage would be faster and more convenient than managing DVDs, but then, DVDs can't be hacked(!). (But nor can offline storage of course).

It takes me just a few minutes to update my system image with Macrium- with SSD + USB3.

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Answer Match 64.68%

This is the scenario:
At first, I attempted to create system images on our computers and got stopped in my tracks by error 0x80780119; reason being the un-lettered volume "System Reserved" lacked the required 50-MB of space necessary for a shadow something-or-other.

Thus, I used Easy-BCD and relocated the boot manager to the C:\ drive; this allowed me to image the C:\ drive but NOT the now-lettered System Reserved, as it still lacked the required space.

With my boot manager relocated, is there anything in that System Reserved drive/volume that needs be included in a system image ?

Thanks for reading.

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Answer Match 64.68%

Kept putting it off and putting it off, I guess they tell you to make your system image as soon as you get the system where you want it.
I have a bunch of PDF's, pictures and movies on My C drive now, and it's telling me I need 101 GB space to make the image. DVD only holds 4.7 GB, so I'd need over 20 DVD's.
Is my only option to save all the PDF's, pictures and Movies that I want to save, on to separate DVD's, then delete them from my C drive ,and then make my system image when it will be a lot smaller.

Or is it worth it to try to get some kind of external hard drive for a back up only.
Is that cost effective, and will I be able to have the computer recognize the external hard drive if I need to do a back up.
I did make a System repair disk,
Do I need that disk if I have to do a restore from my system image?

A:Trying to create a system image, system tells me I may need 101 GB spa

was this a stupid question or something?

4 more replies
Answer Match 64.68%

Hello for the past 4 days i have had an issue where my computer just fails to boot without going through some ritual (after it lets me log on it works 100% fine till i shut it off again). I believe this was caused by some driver update that went wrong but i have done so much since then that i cant pinpoint it anymore.

So i want to do a system restore to the 9th of December. just going to system restore only has the 11th saved. but i did create a system image on a external hard drive on the 10th. would it be possible to load the system image then look for the system restore on that image for the 9th? is this possible? my other alternative is a factory reset at this point.

A:Using System Image to get to earlier System Restore.

How did you make a system image? With win7 built-in software? If so... that doesn't backup stuff like pagefile, hibernation file...... and restore points.

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Answer Match 62.58%

Hi guys,

I have an acer aspire one KAV60 mini laptop, It was dropped and the LCD panel was broken. I used it with an external VGA monitor while the ebay LCD purchased arrived home. I didnt use the laptop for 1 month.

Today the LCD panel arrived, I changed it right away. But as soon I connected the flex cable LCD panel when On with a white light like if the LED Backlight was connected directly.

Laptop was turned off when this happens. If I turn the laptop On, then the LCD panel goes black (Led light turns off) HD powers on, vent powers on, power led is on, if I plug the AC adapter then charge led is on; but no Bios logo at all. Like if the BIOS operations where dead at all.

LCD was used but in good shape as quoted by the seller on ebay. Now, if the screen was in "short circuit" when purchased could this mess up the whole laptop? Could a defective LCD panel cause the motherboard to die?

Or could the motherboard die just becaus it cans, and that to be the reason why the LCD panel goes on white light? What do you think can be wrong now with my laptop?

Thanks in advance.

A:Acer KAV60: LCD is white when turned off, no image when turned on

It could be a defective inverter or LCD panel. I would try a new inverter first

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Answer Match 62.16%

I'm not sure if this is in the right forum. Please advise. Here is my problem. I am running XP SP3, computer specs are in my profile. A few days ago, my computer was runnnig fine except that I freeze when accessing data from large folders. (problem stated in earlier thread, still not solved) Now the whole system has turned to mud. very, very slow. Boot times, program initializing, internet, seems to be everything. I recently upgraded to a pruchased version of Zone Alarm, (had to uninstall my AVG virus scan) and just befor had installed a newer version of an avanquest program, 'Fix-it utilities 9' which has a antivirus that I inadverdantly initialized although that program has some issues and I cant use it at all. I have attempted a restore from a earlier point when everything was fine but saw no improvement. I did a scan with my Zone Alarm product , found some old virus on my backup drive, removed them, still no help. scanned with Panda, (took almost 24 hours to scan with only some cookies found. Now I try to keep updated with microsoft but I cant install 'Framework. net .3' and have been trying for months but alas microsoft is no help. I will attach a HJT log if it helps. If someone has time I would greatly appreciate the help. I dont know where else to turn and you guys have always been so good with my problems. Here I am again! Thanks again in advance!

A:Please help. My system has turned to mud!

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Answer Match 62.16%

is a system backup the same as a system image? thank you

A:system backup +system image

Yes they are the same. In this article from MS, the terms are used as one. The article will give you additional information
Restore your computer from a system image backup

4 more replies
Answer Match 62.16%

I will be setting up many kiosks. Each machine will have it's own key for Windows 8.1.

I want to be able to make a copy of a completed machine and be able to load all third party software and settings onto other machines. What is the best way to do this and will it be an exact copy, i.e. all software will be installed on the next machine?



A:How do I image one system to load onto another system?

Macrium Reflect has a boot CD creator that will allow you to restore the image to each machine. Just don't activate the first machine until you make the image to use on the others. Of course you need to use Macrium to make the image.

Do the machines have a CD/DVD drive or do you have a portable drive? Otherwise will have to do it with flash drive.

Oh, also the free version is for personal home use only.

EDIT: This also assumes all the machines are exactly alike when it comes to hardware.

6 more replies
Answer Match 61.74%

I have used System restore many times on my previous computer with no difficulty. However, when I attempt to restore on this one I get a weird message that I can't begin to uderstand...System Restore has been turned off by group policy. To turn on System Restore contact your domanin administrator. What's alll this about? Who turned it off? What group? Who is the domain administrator. I am the sole user of this machine so I'm baffled over these terms.

A:System Restore Turned Off

Hi there kubwasana, welcome to BC! Group Policy is a system in Windows XP Pro that's designed to allow administrators of large networks to control various aspects of Windows. Here's how to fix your particular issue:1. Click Start, Run and type GPEDIT.MSC 2. Navigate to this path: -> Computer Configuration--> Administrative Templates---> System----> System Restore 3. Set Turn off System Restore to Not Configured 4. Set Turn off Configuration to Not ConfiguredIf you have any questions about these instructions, please ask!

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Answer Match 61.74%

I have had my W8.1 Tablet for about two months. Today I thought I had a fleeting glimpse of the System Restore Information file (which I thought is supposed to be hidden?) and it was empty. This caused me some concern, I eventually located the Control Panel and found that System Restore / Protection was turned off, so I turned it on and initiated a manual Restore Point. It is probably the first one! Hopefully I am now safe in this respect.

Surely it is not usual for a new computer to be supplied with Restore turned off? I took it for granted that it was working away automatically. I am no expert but I do know about Restore --- many new to computers will be unaware of this risk wont they? Am I right in suggesting this is something everyone should check?

A:System Restore not turned on

Am I right in suggesting this is something everyone should check?


Macrium Reflect Standard version is nice too---

Macrium Reflect FREE Edition - Information and download

2 more replies
Answer Match 61.74%

I have recently just successfully cloned my Old primary 1TB Western Digital HDD onto my new 1TB Samsung EVO SSD to increase hard drive performance to give it a quick boot up and to enable Windows and my programs to load a lot quicker and perform better with multi tasking. My laptop is one of the bigger 17inch Acer models which comes with two hard drive bays. So once I had wiped my older WD HDD I then inserted a new 2 TB Seagate hard drive into the second bay to be able to store it for personal and media files, and any other imprtant data, to keep it the SSD as the primary hard drive and just for OS and programs only. My system runs the Windows 8.1 OS and is 64 bit.
However, I wanted to create a restore point and upon doing so, I found that System protection was turned off for all my both my hard drives.
I thought I had managed to somehow enable system protection on my C:/ Dive (including the partioned :D/ drive on the same hard drive) on my SSD, and yet though it shows them enabled, it shows the word missing next to them, and I am assuming this is telling me the previous restores are missing; whether as a result of cloning I don't know. The other weird thing is further up the properties page it also shows the C\ and D:\ Drive but turned off.
So I thought I would try increasing the disk space usage, since it was showing it at 0, and it would allow me to do so and returned the message: 'There was an unexpected error in the property page: The system cannot find the path s... Read more

A:System Restore turned off

Firstly identity your main C drive . I do not understand why it is showing as missing. I use Easus partition manger for this sort of thing. Having more than one C drive is not a good idea so ensure the drive with your OS is the C drive. Then go to Sysem protection , highlight only the correct c drive, then "enable system protection at say,10%. Then create a restore point. I would not use it for data partitions . I back those up to a USB drive regularly using SyncToy or Freefilesynch.
Sysem restore is defaulted to out of use if you change partition size or update to w10 or the annual update etc.

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Answer Match 61.74%

system gets turned off very often and awfully slow, thought there was a virus or a worm..check with my norton antivirus..not helpful......PLEASE can some super gig help me with that..

Dallas Cowboy

A:system gets turned off very often and awfully slow


Well you need to be more specific, like is it one program or all? What is your computer specifications?

Also it could be spyware so you should download and run LAVASOFT AD-AWARE, SPYBOT S&D and CWSHREDDER. When you run those programs, run HIGHJACKTHIS. When you make a log, save the log and post it here.

Also you can look at the system events log to see if you have any infomation on the shut downs.

2 more replies
Answer Match 61.32%

OS: Windows 7 Home Premium 32 bit

The windows system image backed up on my external hard drive (2TB WD USB3) is not showing while restoring the PC from an image.

The only option available is my hard drive partition on which i also had saved a system image.

What is the reason?
Though windows recommends External hard drive for backing up image when backing up the system.

A:System image on External hard drive is not accesible while restoring PC from image

Your system may not be able to see usb devices at boot. Check in bios for a setting that enables USB at boot. If there isn't such a setting, and if your system is fairly old and can't see the device, you'll have to copy the image to a separate partition on the hd.

4 more replies
Answer Match 60.9%

It's been several times that I disable system protection for my C drive (because it's an SSD) but it seems to be turning itself back on by itself. I'm not sure what's triggering it, really but there are a couple of google hits about this but with no final solution. System Restore in the D drive seems to stay turned off though.

Please help. Thanks.

A:System Restore won't stay turned off

Try this although I don't know why you would want to do it.
System Protection - Turn On or Off in Windows 8

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Answer Match 60.9%

Just ran into an odd problem, ever 15 seconds I have a dos window that opens for a fraction of a second, steals the system focus and then closes before I can read anything in the window.  Went to restore the system to yesterday and saw that system restore was turned off.  Went to turn it on and got the error:
Could not apply the settings for the following reasons:
The filename, directory name, or volume label syntax is incorrect. ()x8007007B)
Ran a scan with MSE & Malwarebytes with no item detected with either.

A:System Restore is turned off and won't turn on

The issue started after completing the update for IE 11 and was going on for about 2 hours . . . it just suddenly stopped, and now System Restore is reported as being enabled.
Random issues that stop without intervention make me concerned.

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Answer Match 60.9%

My friend asked me to fix a system restore problem he has in windows8. When I go to system protection there is a message 'the administrator has disabled system restore' can anyone tell me how to re-enable it. I know there is a registry fix for this but a person has to log on as administrator to do it. If someone can tell me how to do this as well it would be appreciated.

A:system restore administrator has turned off

Does your friend have access to a user account with administrator privileges on this PC? There should always be one Admin account which is typically configured when you first setup the operating system.

13 more replies
Answer Match 60.9%

Hi Folks -Thanks for sponsoring this forum. I am infected with a popup on Vista. It claims my PC is infected and I should go to another site and purchase software to clean it. Additionally, I cant turn the computer off and only did so by pulling the plug. I am now running in safe mode.I'll check back later. Thanks in advance for any help you can suggest.DonThe log generated from Hijack this, follows:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:09:03 PM, on 11/21/2008Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18000)Boot mode: Safe mode with network supportRunning processes:C:\Windows\Explorer.EXEC:\Program Files\Windows Media Player\wmpnscfg.exeC:\PROGRA~1\\Agent\mcagent.exec:\PROGRA~1\mcafee\msc\mcuimgr.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Paltalk Messenger\paltalk.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = - HKLM\Software\Microsoft\Internet ... Read more

A:Malware popup & System can't be turned off

Also, I just ran Malwarebyte's Anti-Malware and got the following results. All the identified Malware was supposedly removed:

Malwarebytes' Anti-Malware 1.30
Database version: 1414
Windows 6.0.6001 Service Pack 1

11/21/2008 1:28:30 PM
mbam-log-2008-11-21 (13-28-30).txt

Scan type: Quick Scan
Objects scanned: 42925
Time elapsed: 3 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a3ed5288-f558-4f6e-8d5c-740cb6f89029} (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{09f1adac-76d8-4d0f-99a5-5c907dadb988} (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\multimediaControls.chl (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow\* (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow ... Read more

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Answer Match 60.9%

I am using Dell XPS laptop.Today when i was copying some access tables to my C:/. Suddenly a black screen appeared.It was not going off.I turned off and restarted. At a certain time a blue screen appeared with physical dump complete message and it was not going off by pressing any key.Finally once battery charge got over, i charged using ac adapter.When I turned on again the black screen is appearing.Not even the dell logo is displayed.I can just turn it off with the power switch.Please help me out!!!

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Answer Match 60.9%

Every time I turn System Guards on in McAfee, and go back to the home menu, it automatically turns it back off. I'm using Security Center 8.1. Does anyone know why this is happening?

Thanks, Jason

A:System Guards turned off in McAfee

16 more replies
Answer Match 60.9%

The past couple of days have been very frustrating in regards to my computer. I will turn it on and it will be fine, but for only a few minutes. Then everything will stop responding, the ctl+alt+del will not even work. I will have to hold the power button down to force my laptop to shut down. My computer will work in safe mode with networking.
I have searched through your other forum answers on here hoping that I could fix this myself, but it hasn't worked. I have tried the following:
1. startup repair with command prompt
-chkdsk, chkdsk/r, chkdsk/f, chkdsk/e - it ran all of them, but said chkdsk/e invalid parameter -/e
2. I downloaded and ran the malwarebytes. I pasted the log below.
3. I downloaded and ran the superantispyware. I pasted the log below. I got the link for 2 and 3 on your forum.
4. I ran msconfig and turned off all unnecessary programs.
I thought surely my computer was fixed after all of this, but when I restarted in regular mode it did the same thing where it stopped responding after about one minute. It will do this in all programs (word, all internet browsers, etc).
Let me know what else I can do to fix this.
Thank you in advance for your help!
I have a Dell Laptop.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 4084 Mb
Graphics Card: ATI Mobility Radeon HD 5730... Read more

A:System not responding after a few minutes of being turned on

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Answer Match 60.9%

I have a problem I've apparently created after a replacement of the CPU heatsink. The replacement went fine and everything seems to be in order... apart from the fact that I get one boot after turning the system on at the mains and one boot only. Any subsequent boot, whether it be from a soft reset or a power switch on/off fails to boot, the monitor remains on standby as if no signal is being recieved whatsoever. Turning the mains on/off again resolves the problem.

I have tried clearing the CMOS with no change. Now apart from being a hassle to turn the mains on/off every time I wish to reboot I actually can't change any bios settings as the settings are saved after the system reboots and this is the real problem for me.

Are there any solutions to this? Surely this is a pretty distintive error with a logical explanation....

Any help is much appreciated.

A:System only Boots after Mains is turned off and on..

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Answer Match 60.9%

I have read about 50 threads in regard to the topic. I'm just looking for clarity here. I have a homebuilt system that got a virus Alureon.gen!k. Before researching it I let windows fix it. Computer won't open any applications now.
Decided to go to my Image to save time (NOT!). The image is on a USB external HDD currently attached directly to the computer. I can't get it to find the bleepin' Image!

The HDD was attached to an NAS over the network where it saved my windows images and backup files from the NAS. The drive's structure looks like this:

E: R6 Backup
Office Server
Office WindowsImageBackup MediaID.bin Data Drive Backup Files

Inside the Office folder are three items: Office, WindowsImageBackup, and a MediaID.bin. The Office folder has file backups. The WindowsImageBackup contains the expected image folders and files.

I understand from the threads that the WindowsImageBackup needs to be in the root of E: so I have done this two ways, neither of whiched worked. First I simply renamed the Root Office folder, and then I undid the rename and moved the WindowsImageBackup out of the Office folder and into the root of E:.

Windows sees the drive. Within the recovery you have the option under advanced to load drivers. I was doing this trying to use eSata to no avail so I switched to USB where you c... Read more

A:System Image Not Found on External USB HDD with Image as Root Folder

I installed Acronis after seeing someone's post about converting the Windows Image file to an Acronis and just booting from that, but it is telling me it won't work and possibly the windows file is corrupted. Has anyone seen this or been able to fix a so called corrupted .img file?

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Answer Match 60.9%

I recently had problems with BSOD. I was able to fix the underlying cause, but this got me nervous. So I am thinking of starting a program of periodically creating system images of my laptop - both the C & D drives - so that I could restore my system in the event of hardware failure. Make sense?
I have some questions to make sure that I understand the underlying System Image & Repair disk process, & also when I would use a Windows 7 ISO image.
(1) Am I correct that when I restore from a system image of both C & D drives, that both drives are **totally** recreated?
(2) Will I still have a legal copy of Windows 7 when I restore using the system image?
(3) Should I make sure that I have a repair disk before I restore from system image? If so, why?
(4) Is it necessary to periodically recreate a repair disk? Or once a repair disk is created, it is good for any future repair that may be needed?
(5) There are sites where one can download a Windows 7 ISO image.   
    (i) Am I correct that restoring from this image just installs Windows 7 and no other programs? 
    (ii) Will I still have a legal copy of Windows 7 when I restore using a Windows 7 ISO image? 
    (iii) When would I restore using a Windows 7 ISO image rather than restoring from a System Image?
    (iv) What is the recommended site to download a Windows 7 ISO image?
(6) Now for an open-ended ... Read more

A:Windows 7 - System Image, Repair Disk, & ISO Image Questions

Users have (at least) two ways to go to overcome those unforeseen problems that occur.
a.  Make clones of the hard drive reflecting the O/S.
b.  Use backup software which creates a file which can be restored, item for item.
I have done both at some time...right now, I prefer making a clone of my O/S (dual-boot) partitions...while backing up data files on extra hard drives I have lying around.  User preference determines whether a user backs up...or creates a cloned image.
You might take a look at Macrium Reflect, a program that seems to do each pretty well.
Macrium Reflect FREE Edition - Information and download -
Those ISO files of Windows 7...are covered by this pronouncement here at BC:  Recommending ISOs of Windows Recovery Discs or pre-made ISOs of WinPE-BartPE - .
In addition to being illegal...those .iso files...or any file NOT obtained from a legal, authorized source...are subject to reflect code, errors, malware...or something else that the user has not bargained for, IMO.  If I were a malware misanthrope...that would be my favorite an unknowing public something "for free" that they have no desire to legitimately obtain.

3 more replies
Answer Match 60.9%


Before I re-imaged my laptop, I made sure to do a backup of personal files + a system image in case things went wrong.

The imaging was successful, and now, the new Win7 OS recognizes the old backup as a backup from another computer (as it should).

However, is it possible to manage this old backup? (manage => edit)

Now that I don't need the old system image, I would prefer to get rid of it ... plus, I created a backup for my current image so there's quite a bit of space used by backup files..


A:Managing a backup from a previous image (eg. deleting system image)

Should be able to just delete it, but more detail is needed for the best answer.

2 more replies
Answer Match 60.48%

I've been dual-booting Windows 8 Pro and Windows 7 Ultimate, but a while back my Windows 8 kind of went "South" and wouldn't boot at all (I got an error message that a device was "not attached"). I have a recent system image on an external USB hard drive, but when I boot to "system recovery" using my repair disk it can't seem to find my USB drive at all.

The tutorials here mention installing a SATA driver to access disks that are not recognized, but this doesn't seem to be the case.

Any suggestions?

A:System Image Recovery can't find Image on USB Drive

Hello Philppo,

Double check to make sure that your BIOS or UEFI settings are set to be able to read from USB drives at boot.

Hope this helps,

5 more replies
Answer Match 60.06%

Hi all,

I did some searching around the net and on these forums but haven't found an exact solution.

I got some sort of virus or malware that "disabled system restore through group policy". I searched and found solutions on how to enable it by using the Start>Run program. But when I type in 'regedit.exe' to enable the restore my computer just freezes. I am on Windows XP home and this is my personal laptop. I can't really do anything through safe mode either.

I do know how to enable it but I just can't get there because the computer freezes.

Is there a way to enable system restore by typing something into Safe Mode with Command Prompt? If I could do that then I know how to execute a system restore through command prompt so it would fix it.

Any advice is appreciated. Thanks.

A:System Restore turned off by virus/malware

Hello and Welcome to TSF.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

1 more replies
Answer Match 60.06%

Hi all:
When system is turned on in the morning, after 10 hours off during the night, the following symptoms are present:
- the power lights blink on the monitor every 1 to 3 secs.;
- power light comes on the cpu when power button in pushed, but not the "activity" light
- no lights on the keyboard;
- black screen with no cursor;
- no sound from the speakers;
- the monitor clock was 10 hours behind (after system came back)

After 10 mins the following is tried: mouse was moved; the alt-ctrl-del were tried and few keys pushed: nothing happens for a few mins. After which a faint cursor comes on the black screen and the lights on the keyboard come on. The activity light slowly activate. At that time a code is heard: a sound something like: ". ... ." Then the system will "wake up" and boot normally....Whats going on??
Your inputs gladly appreciated, as I've tried several places, and cant get much on the POST code, the CMOS battery (Everest says no battery??? on this system): IBM NetVista System, Intel Celeron 700 MHz.
Tks in advance

A:System wont boot after overnight turned down

You mean with the beeps you are getting 1 short 3 long and 1 short? If so the only thing i came up with would be "need to replace motherboard".

Your time being off is definitely an indicator of a bad CMOS battery. The fact that 'Everest' is reporting that you don't have one is a good sign that this is the problem(and cheaper to replace then a motherboard).

Open the case and look for the battery(looks like a coin). Take it out and try and locate a replacement either at your local PC shop or a radio shack.

I'd recommend trying this before thinking about replacing the motherboard.

3 more replies
Answer Match 60.06%

Okay, so I found out this while looking for information on my laptop's Recovery Environment.The CBS log is here.Any help is appreciated.Edit: OS is Windows 7 Ultimate.Regards,Alex

A:System File Checker turned up problems

Hi AlexThis should repair the corruptions.SFCFix ScriptWarning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.Download SFCFix.exe (by niemiro) and save this to your Desktop.Download, and save this to your Desktop. Ensure that this file is named - do not rename it.Save any open documents and close all open windows.On your Desktop, you should see two files: SFCFix.exe and the file onto the file SFCFix.exe and release it.SFCFix will now process the script.Upon completion, a file should be created on your Desktop: SFCFix.txt.Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse pleaseSFC /SCANNOWClick on the button. Inside the search box type in CMDRight click on CMD => Choose Run as AdministratorInside the Command Prompt windows copy and paste the following command SFC /SCANNOWPlease wait for this to Finish before continuing with the rest of the steps.Convert CBS.log to CBS.txtClick on the button => Inside the search box copy and paste the following command:cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"Press EnterOnce this has completed please go to your Desktop and you will find CBS.txt, please rename this file to CBS_{Insert forum username here}_{insert todays Date here}.txt For example "CBS_Go The Power_1803.t... Read more

7 more replies
Answer Match 60.06%

howdy all,

i'm sick of xp's wireless status constantly reminding me (via alert windows) of the signals in the area. if i lived in africa, this might not matter, but i live in PDX, and we have signals everywhere.

i also use flashgot, and i don't want the "finished" alert from it either.

i know i can remove the flashgot icon from the tray, but i can't seem to keep the wifi icon off.




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Answer Match 60.06%

Hello. My computer is running under windows xp. I want to restore my computer because it's been infected, but it won't let me. I managed to get into regedit.exe/windowsnt/...i delete "disablesr" but it keeps coming back, it won't delete.
how do I fix this?

A:system restore has been turned off by group policy.

Welcome to the forum.
Some more detail is required. Do you know what virus, malware etc. it is.
It is unlikely that system restore will have any effect anyway.
There are very likely other problems, which you may not yet have found.
Presuming that you have posted this on the computer in question, click the link and do a scan.
Then post back with what it has found and the answer please, to the FIRST question.
Check ALL, after the scan and report any problems ie: access to system tools etc., including of course restore.
Unless you are sure what you are doing, may I advise you, NOT to attempt any edits of the registry.

1 more replies
Answer Match 60.06%

Hello bleepers. Using Windows 7, 64 bit running Microsoft Security Essentials.

MSE gave me a message of a virus and asked if I'd like to clean the system. Clicked yes about the time another screen popped up saying "Turn on System Protection" or maybe, just maybe it said, "Privacy Protection" and began executing commands (said it was scanning my computer). It had the look of the System Restore virus (I had it last year on another machine). Rebooted immediately. As soon as I logged in it began again. Called up task manager, it disappeared after one second. Got a message saying that the computer couldn't access task manager. I also recall getting a message about PGP being disabled or something. I use it occasionally, but it just runs when I call it up.

Went to SAFE MODE. I have a new desktop icon I don't recall ever seeing called "privacy protection". Compiled both txt files from computer's safe mode. Didn't try to run GMER because my system is 64-bit. Thanks for your help.

DDS (Ver_2011-08-26.01) - NTFSAMD64 NETWORK
Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_26
Run by John at 18:22:40 on 2011-11-23
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4063.3373 [GMT -6:00]
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Outdated* {D68D... Read more

A:Looked like System Restore Vir. Turned Off Machine

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

17 more replies
Answer Match 60.06%

Hi all,

I mistakenly turned off my pc during the system restore of windows vista. It was taking too long and decided to turned it off and then on. But now windows just doesn't start. I have important information on my pc and I don't want to lose it. What can I do?

Your help is much needed!


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Answer Match 60.06%

I am trying to use system restore.

I always get the error message "system restore has been turned off by group policy"

i have gone into the registry editor, as i have been advised, and tried to delete disableSR. However, after i delete it it always pops back.

How else can i get rid of the group policy problem

A:System Restore turned off by group policy

If this is the same PC you have posted about Sasser problem, stay with the help you are getting in the Virus/Trojan/Spyware Help.


1 more replies
Answer Match 60.06%

After having searched the net for a long time, i came to realize that other suggestions for the same problem as mine was not good enough for my problem. And i doubt a HJT will help in my cause either.

My problem is i can't access system restore.

I tried running regedit.exe successfully. I deleted disableSR - but, it reapears within seconds, and the main thing i'm suppose to delete is diasbleCONFIG - which is not there in the first place.

My OS is windows Vista. And GPedit.msc does not work, an error saying "windows can not find gpedit.msc" appears. I tried running it though cmd, which was of no use.

I also found a software on other sites called "srpol-clear.reg' However, i can not download that onto my desktop and merge it.

i hope this information is enough, and in the right place.

i'll be waiting for a reply, Thank You!

A:system restore has been turned off by group policy

Thanks, but no thanks! i solved it myself!

1 more replies
Answer Match 60.06%


I use a Norwegian version of Windows 7, so the terminology I use might be somewhat wrong and not exactly what it is called in the English version of Windows... I hope you understand nevertheless.

I have three HDD installed in my computer (C, D and E). C is an SDD (120 GB) with Windows 7 and most of the software I use regularly; D is my primary disk (1.8 TB) for storage, like all libraries, music, pictures, documents etc. Disk E is intended to be used only as a backup. This is a 298 GB disk.

I try to set up an automatic backup of Windows and having trouble finding disk space on my E drive. Obviously there are more than 298 GB of data on my C and D drive, so I cannot make an image of both HDD and just back them up to the E drive.

To start my search for the solution I'm wondering what the "Include a system image of drives: EFI system partition, C:, D:" option means? What does it include and how much hard disk storage will it need? Is it simply a complete image of my two HDD C and D so that I'll never have room for it on my E drive?


A:"Include a system image of drives: EFI system partition, C:, D:"

Hello Hoggorm,

A system image is a complete backup of the hard drive and partitions that are selected to be included in the image. By default, all system drives/partitions (ex: your EFI system partition, C:, D: ) will be included in a system image and cannot be unselected since they are required for Windows to run. The image can be quite large in size.Backup Complete Computer - Create an Image Backup
A Windows Backup is only a backup of everything in the folders you include in the backup.Backup User and System Files
If you do not want to include creating a system image along with your Windows Backup, then you could just uncheck that option to only have a Windows Backup created instead.

Hope this helps,

5 more replies
Answer Match 60.06%

When I upgraded to Windows 7, I bought a new mobo, graphics card, etc... I installed Windows 7 on a new 128GB SSD drive (C: ), and then pulled my old 1TB drive with Windows XP on it from my old machine and installed it as D:.

When I try to go to "Backup and Restore", and click "Create a system image", Backup and Restore misidentifies my old 1TB drive as a System disk, so I can't create a backup on it, and Windows demands that it be part of the backup, even though it's mostly just documents on this drive (there are some programs installed on this drive - Steam and Microsoft Flight - is having software installed to this drive enough to make Windows think it's a system drive?)

I've already marked the D: drive as "inactive", deleted D:\Windows and all the cruft associated with it (pagefile.sys, etc...). Disk Management shows C: as "Boot, Page File, Crash Dump, Primary Partition", and shows the "System Reserved" partition on the same drive (the D: drive wasn't plugged in when I installed Windows 7.) Disk Management shows D: as "Primary Partition", and that's it.

diskpart "details disk" shows this for D:

DISKPART> detail disk

Disk ID: 9A9E9A9E
Type : ATA
Status : Online
Path : 0
Target : 1
LUN ID : 0
Location Path : PCIROOT(0)#ATA(C00T01L00)
Current Read-only State : No
Read-only : No
Boot Disk : No
Pagefile Disk : No
Hibernation File Disk : No
Crashdump Disk : ... Read more

A:Backup->Create System Image misidentifies disk as system disk

Based on what you've said it is puzzling. I'd be tempted to take a simple approach - backup my data on the old HDD and run a quick format.

3 more replies
Answer Match 60.06%

I have a Dell 2330 all-in-one running Win7 64 bit.

I'm trying to do a system image back up to a USB3 external hard drive. The image will take up about 333gb and I have about twice that amount of space left on the 1 TB drive.

I get the error message: System cannot find the file specified (0x80070002)

I've looked through this forum and found a suggestion that I use the SFC command to repair possibly corrupted files. Two questions:

1. Is this the best way to proceed or should I try something else?

2. Will the SFC alter changes I've made in the registry to slightly modify my keyboard.

Many thanks.

A:System Image: "System cannot find the file specified (0x80070002)"

Quote: Originally Posted by Mark Bacon

I have a Dell 2330 all-in-one running Win7 64 bit.

I'm trying to do a system image back up to a USB3 external hard drive. The image will take up about 333gb and I have about twice that amount of space left on the 1 TB drive.

I get the error message: System cannot find the file specified (0x80070002)

I've looked through this forum and found a suggestion that I use the SFC command to repair possibly corrupted files. Two questions:

1. Is this the best way to proceed or should I try something else?

2. Will the SFC alter changes I've made in the registry to slightly modify my keyboard.

Many thanks.

Hi Mark Bacon,

You can check the below link for resolving this issue if you do not wish to run SFC to fix this issue:

Error message when you try to restore from a full backup of a Windows Vista-based computer: "The system cannot find the file specified. (0x80070002)"

Also, when you run SFC, files critical to restart Windows that do not match the expected Windows version may be replaced with the correct versions. If a file is repaired, the corresponding registry data is also repaired. Protected files not critical to restart Windows are not repaired.

So, it would be advisable to make a backup of the registry before you run SFC. Please try the steps and let us know if it helps.

1 more replies
Answer Match 59.64%

Recently my external Sony DRX-810UL dvd burner has been causing my computer to restart if you either turn it off or unplug the usb cable. Running XP pro. Burner seems to be working OK. Tried it on another system and did not get a restart but once it was unplugged or turned off I did need to reboot to get it to be recognized again.

I have flashed the drive so it's up to date. Just wondering if anyone has had a similar issue?

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Answer Match 59.64%

I've been having this problem off and on, sometimes it cures itself randomly for weeks at a time but its getting really bad now. Whenever my wireless card is switched on, the computer seems a bit slower, mouse doesn't move smoothly, and most annoyingly, the audio is horribly distorted and crackly. Obviously this is quite rage inducing. Wireless card has newest drivers, Windows is fully updated.

CPU usage isn't rising so I have no idea whats causing it

A:Entire system slowing down when wireless card is turned on

sounds a bit odd for a wireless card to slow down the computer....have you tried booting into safe mode with networking and see if that slows down the computer. i'm just thinking it the wireless card and somthing else is working together for this problem.

5 more replies
Answer Match 59.64%

Hi, Windows Security is reporting that iolo systemshield is turned off. when I try and turn it back on, nothing happens. Using Vista 64-bit with SP2

A:iolo system shield turned off / wont restart

Do you get any error messages?

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Answer Match 59.64%

Have a real stumper for the Windows 8.1 experts out there.
Noticed shortly after upgrading the Asus VivoTab Smart to Windows 8.1 (from Windows 8) -- that sometimes the system's date and time will be incorrect after a shut-down, turn on cycle. Sometimes the clock is as fast as three hours, but others much longer. Interestingly, if you go into PC Settings > Time & Settings and then toggle off the "Set time automatically" option, and then toggle it back on, the time and date are immediately corrected. However, the time would again be wrong after a shutdown. If the tablet is restarted, though, the time is correct again.

Windows 8.1 (upgraded from Windows Store). Intel Atom processor.

Following the other advice and threads on this forum and Microsoft Answers, I:

1. Stopped the Windows Time service, registered it again and restated it. The issue remained. I entered the desktop and clicked on the time in the lower right-hand corner of the screen. From here I confirmed the time zone was correct and changed the date and time. That fixes the problem during the current session, but the time/date are again wrong on reboot.

2. Tried Safe Mode. In Safe Mode, the time is correct and stays correct.

3. Tried Clean Boot. In Clean Boot, with all non-Microsoft services disables, the issue returns and the time is wrong again.


While reading this thread, I read up on Windows 8's Fas... Read more

A:System time incorrect when Fast Startup turned 'on'

Maybe this fix will work for you, found it on the net.

4. By default my ?Server? that was selected was ? I changed the server to ? which is an alternative Internet Time Service (ITS).

After I made this change my clock time showed correctly and continued to work upon restarting the computer. I am unsure if there is a short term issue with the Microsoft service, but that one seems to be configured on GMT rather than PST for my computer.
For those of you that experienced this same issue, I hope this helps you!

2 more replies
Answer Match 59.64%

I was watching a video of people smashing an old TV that smelled like pickles when my computer abruptly shut off. When I pressed the power button, there was no response. Bought a new PSU and tested it, same result. Power button is hooked up right. Is the motherboard dead? It is an MSI K9N6PGM2-V2 and is 6 months old. Sometimes when I try to turn it on it will get a response and the light will blink for a split second but this is just the computer discharging static electricity.

A:Solved: System is completely dead, won't even get a response when turned on

7 more replies
Answer Match 59.64%

Taskbar Properties/Notification area/Customize/Turn system icons on or off/Action Center is Off and grayed out. I actually want it showing all the time. Restore default icon behaviors and checking Always show all icons and notifications on the taskbar does not bring it back either.

It is possible this issue could be related to Windows firewall becoming disabled and non-startable over a month ago. This problem was corrected by McAfee 2nd level tech support because I had just terminated McAfee Security Suite available through Cox Communications free and replaced it with Microsoft Security Essentials. I have attached the McAfee merge registry fixes (bfe & mpssfc)they gave me to run. I might have also lost Action Center icon at that time but not noticed it.

When I noticed the loss, I found the Action Center service was not present at all and was able to restart it with the attached registry merge fixes. However I cannot get the Action Center icon to reappear. I ran a scannow sfc and have attached the sfcdetails file showing repeated errors with taskmon.ini that could not be repaired.

I do not have any Windows Restore points today, though yesterday I had several but they were all dated 15 Jun. I know I have done system backups so this concerns me. I do have an Acronis backup dated 16 Apr, a Dell reinstallation disk, and have read Brink's post on a repair install using latest official Windows 7 with SP1 ISO file here: Windows 7 SP1 ISO from Digital River ? My Digital Li... Read more

A:Action Center Flag System Icon cannot be turned on

I have the same issue---did you solve it?

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Answer Match 59.64%

My USB got virus and after taking backup of the folders and files, I formatted it. However, the folders are still in protected operation system files mode. How to turn it back to normal mode?

A:[SOLVED] folder turned to OS system protected mode

You mean the folders you backed up?

Open a command prompt

browse to where you saved the folders

type attrib -r -s -h /s /d

So, say you copied these files to the root of c: and you named the folder USBbackup.

Open command prompt
type c:
cd usbbackup
attrib -r -s -h /s /d

3 more replies
Answer Match 59.64%

I manage a large community of machines (10,000+) and am working out how to upgrade them to Windows 10 Enterprise via an MDT server. So far so good, I've worked out a ton of bugs and quirks in the system but this one thing is driving me a bit crazy.

We use mostly Lenovo laptops and, under Windows 7, we use Thinkvantage Access Connections to manage network connections. Because of that we have turned off the network icon in the system tray (not grayed out, simply set it to Off). When upgrading to Windows 10 we've decided to remove Access Connections and let Windows handle network items. However, the network icon in the system tray is not being turned on by default after the upgrade and no solution I've found online has worked. I tried the registry modifications and GPO settings listed here but nothing works. The current users account is unaffected. However, if a new user logins to the machine the icon does show. I'm at a loss as to what to try next.

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Answer Match 59.22%

My laptop is currently running Windows 10 Anniversary Update and I have the Windows Disc from which I have installed this window but now I have installed bunch of Apps and installed Windows Updates. I want to backup all of my Apps, Settings and Updates. If I ever install Windows 10 again I just don't want to install all those updates and apps again (I might not even remember all of the apps I have now) so How can I create a backup now so in the future whenever I want I can just restore back to this point? Should I create a System Image or System Restore (Restore Point) or a Recovery Drive or Backup and Restore (Windows 7) ? I don't know which one is the right for me because I have never done any Backup, Restore or Recovery. Please Help.

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Answer Match 59.22%

I am running Vista Home premium, but see no evidence that it is creating restore points automatically every 24 hours. I can create restore points manually but they are the only ones that show under system protection. Should I not be seeing, "system scheduled checkpoint" in system restore? Thanks.

A:System Protection

I suspect that a system setting has been changed that prevents this from occurring - have you changed any of the system settings/services or used a tweaking/protection utility that might have caused this?

1 more replies
Answer Match 59.22%

Hello everyone ... Really hoping you can help me.

I use Firefox browser and gmail or yahoo for mail. I have Fix-It Professional 6 which I just ran for any viruses, mal ware, spy ware and ad ware.

For about the past week or so, every time I start my machine, I get a window called Windows PC Defender inside of which is a"My Computer" window. I cannot close this window but I can minimize it and open an additional window.

This address appears in the location window -

In the My Computer it shows the Windows shield logo along with System Folders, My Documents, Hard Drive and Security. Next to each, flashing in red is notification that I have 5 viruses in the System Folders, 7 in My Documents, 12 in my Hard Drive and that "Security has been damaged by virus" in the Security. Additionally, below that is a separate window "Your Computer is Infected" and shows a long list -

W32.Benjamin.Worm Virus High
Trojan virtumonde Virus Critical
AdvWare.Hotbar Virus High
[email protected] Virus Medium
Trojan.Qoologic - Key Logger Virus High
SHeur.ZSQ Virus High
Adware.Win32.Winad Virus Critical
Trojan-PSW.Win32.LdPinch.abm Virus Critical Virus High
Magic DVD Ripper Virus High
Trojan.Fakealert.355 Virus Medium
Trojan-Downloader.Win32.Small.dge Virus High

Recommend: Click "Start Protection" button to erase all threats
When I have clicked on "Star... Read more

A:my-system protection

Hi Cailleach Echo, welcome to BC I have moved your topic to the "Am I infected? What Do I Do?" forum since you appear to be infected by a rogue security product. This will allow our members who specialize in malware removal to find your topic more easily.I've always been warned not to open anything that ends with ".exe"Sound advice. You're infected with some sort of rogue security program. These programs falsely warn that your computer is infected (like in the list of baddies you were given) and then prompt the user (you) to download a file to "clean" the computer. Do not download anything it asks you to. Do not purchase any program it recommends. It is a scam and will only serve to make the situation worse.

3 more replies