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Brand New Inspiron 7559, touchpad completely not working.

Q: Brand New Inspiron 7559, touchpad completely not working.

My brand new Inspiron 7559 got delivered today that I bought on Amazon. The touchpad is completely unresponsive and the cursor does not even appear unless I plug in my external mouse. I looked under the device settings and there is no sign of any driver installed for the touchpad.. Can someone please point me in a direction for the right driver?

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Answer Match 89.46%

Hi,

I bought a Inspiron 15 7000 Series (7559) less than a month ago. Today, when I was playing an online game, the keyboard suddenly stopped responding while game is still otherwise running perfectly with mouse still responding. After about 30 seconds, the laptop freezes, with sound still playing and fans running at high speed.
After about 5 minutes, game music stopped and turned into a light buzzing sound, fans still running at high speed.  I tried to press the power button to force shut down but had no effect after faithfully holding it down for a good 1 minute. 
The laptop is still buzzing right now and it has been an hour. I will have to wait until the battery is dead.
My question is, what the heck is wrong with this practically brand new laptop? I don't want a buzzing heater on my desk, not at this price. :(
Any help is greatly appreciated! Thanks!!

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Answer Match 89.04%

The touchpad on my brand new Inspiron 15 7559 is completely unresponsive. The mouse cursor does not even appear on my screen unless I plug in an external mouse. I have tried looking on the Dell website for drivers to download but none of them have worked yet. Can anyone help me?

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Answer Match 88.2%

Hello,
Today I received a brand new 7559 laptop and when I switched it on out of the box, the screen out not display anything but the backlight came on. Since then, I performed the self test for the LCD display and the colours appeared as they should on the screen but nothing else. I attached an external screen via hdmi and the laptop is running as it should, just not appearing on the laptop screen. I've updated drivers and such but no luck so far. Is there any way to resolve this or will I need to return it and wait another week and a half for a new one?
I opened up the back just to see if anything had been moved in transit but it all seems to be ok.

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Answer Match 88.2%

I have W10 on a new Inspiron 15 7000 Series 7559. When I have a mouse or trackball connected, I would like to turn off the touchpad. Otherwise stray fingers from typing move the mouse around.
I went to the control panel and found an option that says "Leave Touchpad On When Mouse is Connected". If I turn that off, then the touch pad is disabled. But I'm using a wireless trackball. When I turn the trackball off, the touchpad doesn't start working. I have to remove the trackball's USB dongle before the touchpad starts working. Ideally, the touchpad would work whenever the trackball isn't working. But it's not that convenient.
On my old Dell laptop, there was a hotkey for enabling the trackpad. That would be ideal. I'd like to enable it quickly depending on whether I'm using the trackball or not. I can't find any hotkey on this laptop. And I can't even find a quick way to get to the control panel setting.
Any way to make this more functional? Possible solutions would be (in order of preference):1) Have the control panel setting work whenever the trackball is turned off or missing, even if the trackball dongle is still in the USB port.
2) Have a hot-key that could enable and disable the touchpad.
3) Create a shortcut directly to the relevant control panel page.
Thanks for any help,
     DaveT

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Answer Match 87.36%

So I've noticed today that the upper edge of my laptop's touchpad seems to be rising slightly as if something is pushing it up from behind. I can push it back in, but it just comes up again. Initially I was worried I had a swelling battery, since the battery is situated in that area. But I opened up the laptop to check, and the battery shows no signs to distortion at all. My best guess now is that it might be a problem with whatever adhesive Dell used to glue it down.

A:Touchpad upper edge popping out on Inspiron 15 7559

I suggest you contact Technical Support in the link below.
www.dell.com/.../Contact-Information

1 more replies
Answer Match 87.36%

I have recently installed Windows 7 on my Inspiron 15 7000 - 7559. I managed to found most of the drivers and get the hardware working.
However for the Touchpad, I cannot find driver or software for it. Windows 7 just uses the default drivers PS/2 Compatible Mouse. When in the Dell drivers site, it does not have drivers for input devices.
It works fine as a regular touchpad but it does not have the additional function such as two finger scrolling etc. 
This is still fine to me until I realized that my palm will accidentally hit the touchpad when typing. Looking  at my older dell laptops, I saw that there is a palm rejection feature for the Dell touchpad.
Windows detect this trackpad as Atmel Maxtouch.
Can anyone please advise me were to find a compatible driver to solve this issue?
You help and assistance is greatly appreciated.

A:Inspiron 15 7000 Series 7559 - Touchpad Windows 7

I run the laptop Dell 7559 Inspiron i7. I had the same problem but I have found the drivers that worked for me.Here is a link which has the drivers i was able to get my gestures back downloads.dell.com/.../7559_Input_Driver_GJ4DY_WN32_15.3.1.1_A00.EXE

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Answer Match 86.52%

Hi there
I'm wondering how to approach this problem. When I use the default setting of "tap in lower-right corner to right click", the area it uses for the bottom right actually uses the majority of the touchpad. I end up with the left most 1cm being left click and the other 10cm being right, which isn't usable.
I have tried switching to 2-finger tap for right click but a number of programs don't seem to register it correctly (I think that's a win 10 issue), and also at random restarts the touchpad will act as though this is disable and its settings are all default, despite not being in the actual settings menu (again a win 10 issue?)
Is there a specific driver I can use to improve the touchpad behaviour or gain more control? Is there anything I can do to change the size of the right click width so it only takes up half?
Thanks

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Answer Match 84.84%

Hello, I have a brand new Inspiron 15 7559 that is having some issues. First and foremost the keyboard is useless after the computer goes to sleep. This just started a few days ago, about a month after receiving it. The screen comes back on after opening the lid and the touch pad works fine. But no buttons on the keyboard produce any response. The keyboard becomes backlit like normal but does not produce anything on the screen when I try to put in my password/pin. I can click on the Ease of Access button and get the on screen keyboard to appear. This does work and allows me to input my pin. But that's no way for my laptop to run. And a laptop without a keyboard is pretty useless. My second problem is that my computer no longer sees my Nvidia dedicated graphics card. I only mention this here because I am not sure that the 2 issues are unrelated. I noticed a few days ago that the Nvidia icon was not in my system tray ( I think that's what it's called) like it normally is. So I opened it manually and it told me that it could not find a driver for this computer. That is odd because just the previous day I had been looking in the program and all was fine. So I followed the link to get a driver. I followed all the instructions on the Nvidia site and downloaded the driver for the card my computer came with. But when installing it a window popped up saying that no hardware could be found on my computer for that driver. Not sure why it doesn't see it. 
Not su... Read more

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Answer Match 78.96%

Just purchased a new Inspiron 15 3000 series laptop and booted it up for the first time today.  I am having difficulty figuring out the touchpad, specifically the scrolling.  It worked initially during set up, but then once I had that done, I can no longer get it to scroll - at all.  I have looked through all settings, and it seems like everything is right.  The drivers are up to date as well.
What can I do?

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Answer Match 78.12%

I am having an issue with certain games where they have sound, but no visual. Using NVIDIA control panel, I can force it to run on my integrated card, which it then runs extremely laggy because its running on the integrated card, VS the 960m.
I only have an issue with this on certain games, some run with absolutely no problem, games like CS:GO, Skyrim, Garry's Mod, and others work fine. But then games like GTA V, Overwatch, World of Warcraft(?), City's: Skylines, Faster Than Light, and more do not work at all if I run it on my NVIDIA card. I see no pattern to any of these games, its just random games work and others don't unless I run them on my integrated Intel GPU.
Let me add I sent my computer to Dell themselves, and they didn't even fix the issue. So I am completely out of options.

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Answer Match 73.08%

Hello,I've just started up my brand new HP Spectre X2 laptop/tablet hybrid and the touchpad does not work at all. There is not even any reference to a touchpad within the settings. For example under Settings - Devices - Mouse & Touchpad, there is only mouse settings, no option to turn a touchpad on or off as I've seen in other screenshots. Likewise if I go to Mouse Properties, the last tab is "hardware". There is no additional tabs relating to a touchpad. It's as if the touchpad doesnt exist as far as Windows 10 is concerned. The touchscreen works, as does a plug-in mouse but the touchpad is dead as a dodo. It does not repond to touch or to clicks. I have performed a hard reset, tried the double tap top-left, done a windows update, and updated the only driver that seemed relevent from the HP Support site but it's still not working at all. Would anyone have any ideas? My heart simks at having to send it back off to HP. Cheers 

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Answer Match 70.56%

One day my TouchPad stopped responding completely. I uninstalled the Synaptics SMBus TouchPad driver under Device Manager. After I restarted my computer, my TouchPad was working again with the older Microsoft TouchPad drivers that  were still there. I lost all the gesture functionality , and the TouchPad was sensitive and lagged significantly. Eventually Windows automatically updated to the latest Synapatics 19.0.12.98 and the TouchPad was working until I closed my laptop and tried opening it again. Has anyone had a similiar issue? My computer is still under warranty. Should the hardware be replaced?

A:TouchPad on my ENVY Notebook Has Stopped Working Completely

Hello @Majare?, Welcome to the HP Forums! I have read your post and understand that the touchpad is not operating correctly on your HP Envy 15t-q300 Notebook. I am happy to help you resolve this issue. First, please perform a hard reset. Once that is complete, please follow the steps in this document: HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10) After you have completed the troubleshooting in that document, try testing for hardware failures. HP Notebook PCs - Testing for Hardware Failures (Windows 10, 8) If the document did not help you resolve the issue, try restoring the BIOS and then check for windows updates. For more specific information please provide your product model using this link "Find my Product". Thank you, I look forward to your response with the outcome. If this post has helped you, feel free to click the thumbs up!

7 more replies
Answer Match 70.14%

OK, I was using my Toshiba Satellite, and out of nowhere, the touchpad stops working completely. no buttons work or anything. I've run a virus scan, booted in safe mode, tried rolling back driver, tried updating driver, tried installing driver package from Toshiba... Nothing... Any ideas?

A:Toshiba Satellite C55-B5302 touchpad stopped working completely

Obvious question...but...did you hit the button or key combination that disabled the touchpad?

9 more replies
Answer Match 67.62%

Hey there,

A friend was recently the victim of one of the 'Windows Service' scams and gave me his laptop to check they hadn't installed any malware on it. Thankfully they hadn't, but in the process of looking over his computer, I discovered he hadn't installed any Windows updates in the last 3 years. I've since installed all of these (about 200 files and two service packs) but now I have a slight issue in that neither the keyboard nor the trackpad works (at all). They were both working fine before the update, but now the computer doesn't even register them as input.

I've been trying to figure out why they're not working. I've plugged in a wireless keyboard/mouse combo and that works fine. For now, I'm remote desktop controlling the laptop via my iPad so that my own PC is free to use. I think it's a driver problem, but I just can't seem to figure out how to get it to work.

Any advice would be greatly appreciated.

Will post TSG Sysinfo in next post:
 

A:Inspiron 1525 Touchpad/Keyboard not working

7 more replies
Answer Match 67.62%

OK so I have tried deleting the touchpad in device manager and removing the driver, and reinstalling the device from scratch. When this didn't work I thought there must be a problem with the touchpad itself and so bought a new one and installed it. Problem is it still doesn't work.
If I go into device manager and look for it I have to show hidden devices and then it comes up with the yellow triangle next to it.
I show properties on it and it says its the Dell Touchpad, Manufacturer is Alps Electronics, and its plugged into the PS/2 mouse port.
In the Device Status box it says:
This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
The Driver date is 02/05/2010 and the version is 7.1107.115.102
I have also noticed that on the details tab under power data the current power state is D3, which I believe is off.
Something else I have noticed which may or may not be related is that the laptop doesn't enter sleep mode when the lid is closed, altho it is set to and will enter sleep if I select it in the shutdown options.
I am at a complete loss as to why the touchpad isn't working so any help would be appreciated.
If you need any more info please let me know.

A:Dell Inspiron 1545 Touchpad not working

Hi Dre9872, Try the vista driver for it ,there is a possibility that the mobo may be failing

5 more replies
Answer Match 66.78%

New computer and Windows 10 upgrade.  2 finger scrolling not working.  Tried to update drivers and can't seem to get it working.

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Answer Match 66.78%

Hello!
I got my Dell Inspiron 15 5000 series a week ago, and despite things working perfectly in the beggining, my touchpad stopped scrolling (2-finger gesture).
The only think it does is move the cursor.
According to the sticker on my laptop I have a precision touchpad, but I see no "You have a precision touchpad" statement in the settings as I believe I should.
Can anyone help? Is there a specific driver that maybe got corrupted? (I ran the update driver test and it says that my driver is up to date) Or is there a separate driver for the gestures?
Thanks for the help

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Answer Match 66.78%

Hi,

I have bought the Dell Inspiron 1545 in 2009 which it had Windows 7, then it stopped working for a long time after it has been fixed due to HDD problems and connectivity.
But now I have upgraded to Windows 8.1 yesterday and for some reason that my Touchpad/Mousepad has stopped working, so I am just wondering if it something to do with the drivers or the connections inside the laptop which it might be loose.
Does this laptop has an enabled/disable feature on the keyboard to lock the mousepad, which I might've accidently pressed which I can't find where it is on the keyboard.
Thanks!
Yours Sincerely,
Benjamin123

A:Dell Inspiron 1545 - Mouse/Touchpad not working

Hi, I am using this driver on my Inspiron 1545 ALPS Touchpad Driver Driver Details | Dell US. It works well.

Good luck, werty

3 more replies
Answer Match 66.78%

SUBJECT: Touchpad not working. Pointer frozen.
Hello Dell,
This morning I woke up and to my surprise my touchpad has not been working at all. I am currently using a USB mouse, but would still like to know why this has occurred. Up until yesterday, it worked fine. I have had the laptop for almost 1.5 years now, with no problems at all.
Initially when I started the laptop, there was no pointer at all. I had to force shutdown the computer and start again.
When the laptop started up the 2nd time, the pointer was present, but was frozen. So I restarted the computer.
When the laptop started up the 3rd time, the touchpad worked for less than 2 minutes...then froze.
I have gone online looking for a solution, and it seems like nobody has a sure reason as to why this is occurring. The driver is fine and updated...I have checked touchpad settings as well, and everything is on (as in normal settings).
Can someone please help me in figuring out what the problem is?

Thank You

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Answer Match 66.78%

On my Inspiron n5010 my touchpad and its keys stopped working a couple of months after going to WIndows 10. Synaptics pointer software dissappeard from Device Manager. It shows a PS/2 mouse with a warning triange.
Uploading Dell touchpad driver has no affect. Uploading Synapics driver has no affect. Im no techie. Please get me back a functioning touchpad.

A:Inspiron n5010 Touchpad and keys stopped working.

shortbread1,
Product not tested for Windows 10 upgrade
Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected.
The computer needs Windows 10 drivers for the hardware to work properly. Dell did not create any Windows 10 drivers for the Inspiron n5010

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Answer Match 66.78%

Hi. I'm a first-time user and happy to have found your website!

My operating system is Windows 7. I am using a wireless Logitech Mouse (uses USB hardware). I have had this laptop for 5+ years.

PROBLEMS:
1. The touchpad will not ?turn off.? Under "Mouse" on the Control Panel, functions for the Dell Touchpad should allow me to simply turn the touchpad on and off. Regardless whether it is in the on or off position, it is still on.
2. Even when I don?t touch the touchpad, the cursor skips around the screen, highlights text and deletes text. Typed text re-locates within earlier typed text.
3. There is an on/off light at the top of the touchpad that indicates the touchpad is on/off. This is not working.
4. Also this panel item allows me to manage sensitivity, buttons, gestures & edge scroll & zoom. I can work these, but the Edge Scroll & Zoom buttons do not see to change the settings.

WHAT I HAVE DONE TO ATTEMPT RESOLUTION:
1. I have checked the drivers for both the touchpad and mouse and I get messages that they are each up to date
2. Because the touchpad will not turn off, I have tried to manage the buttons to turn down the sensitivity, to minimize movement of text. This does not help.
3. Turning on ?Disable Touchpad & Point Stick when USB Mouse present? does not disable the touchpad.
 

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Answer Match 66.78%

Recently recovered from a hard drive crash.  I've got the new OS working but didn't have the Dell Touchpad driver installed.
I downloaded the driver Dell.com suggests for the computer.  The first time I ran it from Control Panel it worked fine.  I dislike using the touchpad and disabled it.
Every subsequent time I click "Dell Touchpad" from Control Panel, the computer pauses for a few seconds and gives me this message:
"Dell Touchpad has stopped working correctly.  Windows will close the program and notify you if a solution is available."
I have reinstalled the driver several times.  I can enable/disable the touchpad using Fn + F3 and the notification icon is present in the system tray but whenever I run from Control Panel the program stops working correctly.
Any ideas what this is about?

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Answer Match 66.78%

My 
dell inspiron 17 7000 keyboard and touchpad not working. 

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Answer Match 65.94%

For about two months now, the touchpad on my Dell Inspiron 1420 has not worked properly. The touchpad does not respond to touch (at all) nor do the buttons work. Additionally, the touchpad driver does not show up in ?Device Manager? at all. The files do still exist under ?Dell Drivers? though and the application can be found under ?programs?.

So far, I have:

-uninstalled and re-installed the touchpad driver (many times). If I remove all files and re-install the drivers, and reboot as instructed by the prompts; the touchpad will usually work until I put the computer to sleep or restart it. Then, once again, no response at all. The icon in the bottom right of the desktop also disappears, as does the driver in ?device manager?. The files still exist though in ?dell drivers? and under ?programs?.

-started the computer in safe mode. The touchpad works fine anytime I am in safe mode.

-disabled all programs (programs that had that option) that run on start up. I did this thinking that a start up program was controlling the touchpad since it starts fine in safe mode. The Alps driver (for the touchpad) that should appear under start up programs does not and I have never disabled it when it did show up. Stopping all programs that run at start up did nothing to fix the touchpad.

-I run AVG anti-virus software every day and have run Ad-Aware antispyware multiple times but this seems to have no effect on the touchpad problem.

At this p... Read more

A:Dell Inspiron 1420 Alps touchpad stopped working

Hi,
I am thinking that maybe that is a 64bit, if so then you are having a driver conflict, i suggest that you make sure you have the right drivers from the Dell website for your Laptop, or check you Even viewer logs to see what could be the cause of that problem.
If that isn't the problem, then lets us know...
 

7 more replies
Answer Match 65.1%

inspiron 5447 Win10 - Touchpad, Multi Finger Gestures Not Working.
I have this problem over a year,
HERE I AM LOOKING FOR HELP AGAIN, IS THERE ANY NEW SOLUTION FOR THIS ISSUE ?
i heard about many costumers facing the same issue.
I tried unsuccessfully some fixing suggestions from the technical support over the year.
I still have the same touchpad problem and I very disappoint and its very hard for me using a new pc without multi touch over a year without any solution.
I have a feeling that DELL ignore the problem and ignore the costumers.
I am sorry that i wait for solution over the year, it was better if i was return it in time and get my money back.
for me it was a very bad costumers experience and ill avoid of buying DELL products in the near future again.  

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Answer Match 65.1%

Greetings.
I have recently purchased the 7559. The computer rocks but the touchpad is way too unresponsive.I just can not find in the settings anywhere that mentions the touchpad so I can attempt to adjust sensitivity
I would really appreciate a direct download to the drivers.
Thank you!

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Answer Match 64.68%

I was playing a video game on my laptop around 4:30, when the keyboard suddenly stopped working. The mouse still functioned, so I tried clicking around to see if it was just a problem with the game. Then at 4:32, the mouse stopped working, too. I decided to try turning it off, but neither holding nor pressing the power button worked, so I unplugged the laptop from the charger and left it to run out of power on it's own. At 4:35, the display froze. I know this, because up until then the clock was still working. Currently, the vent fan is still running, and the screen is frozen. No keyboard buttons work, and neither the built-in trackpad nor an HDMI mouse is working.  Is there anything I can do to fix this, or do I need to send it in?The laptop was a brand new Dell Inspiron 15 7000 Series, with Nvidia GeForce GTX and an Intel Core i7.

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Answer Match 64.68%

Dear all:

New to the forum.  Thanks in advance to anyone able to help.  I have two issues that seem to be related.  Today at some point I could not longer use my right or left click buttons on my laptop.  The touchpad still works in the sense that I can move my cursor and if I tap once on the touchpad (not the left/right buttons) then it will select a link.  There is no right-clicking capabilities on the touchpad itself.
I "attempted" to reinstall the driver.  Not sure if I was successful doing that, but seeing as how half of the touchpad functionality works, I'm not positive it's a driver issue.
After restarting my laptop I tried again to click on the left/right buttons and became frustrated and wanted to see if they were stuck, so I pressed down hard.  My laptop proceeded to shut off immediately.  Frustrated, I disassembled my laptop and checked out the touchpad sensor to see if I could spot something wrong.  Everything appeared to be in tact.  I reassembled and the laptop powered on, yeahh!!
I once again tried to press the buttons and nothing happening.  Again I pressed harder than normal and the laptop shut down.  I was going to disassemble it again however I got halfway before trying to power it on and the laptop powered on again.
My first issue is:  Why is my laptop suddenly shutting off when pressing hard on those buttons?
My second issue is:  How can I fix those button... Read more

A:Dell Inspiron 1555: Touchpad issues (right/left click not working and powering down....)

I am having the same issue. However, my computer is not shutting off. The right/left click just stopped working. I downloaded the driver, and nothing happened. My computer now won't restart and my shutdown is really slow. I wish someone could help with this issue because DELL wants $145 to fix the problem!

12 more replies
Answer Match 64.68%

in normal mode,my touch pad is working when im going to put my password before the opening of the window. but ..after that ...until it hits 3-5 mins the mouse point will not move and the touchpad is not working .....in safe mode, the touch pad is working perfectly.... what should i do...??? pleasee help mee pleasee

A:INSPIRON N5050 -MY TOUCHPAD IS NOT WORKING BUT IN SAFE MODE IT FUNCTIONS PERFECTLY? HOW TO FIX THIS ONEEEEE

PLEASE ANSWER THANKS :(((

1 more replies
Answer Match 64.26%

I can`t disable touchpad on my inspirion 7559. There is no hotkey like Fn+F() on keyboard, and i can`t do it in BIOS or Device Manager. OS - Windows 7 x64 Professional. How i can do this?

A:Dell inspirion 15 7559 touchpad issue

Hi,
Thank you for writing to us!
To enabled and disable the touchpad on Dell Inspiron 3451, press <Fn> + <F5> simultaneously.
Hope this helps.
Thanks
Robin

4 more replies
Answer Match 63.42%

I just bought the highest spec Inspiron - 8gb ram, 4k display, ssd+hdd & I got few issues.

Firstly, the problem with the track pad. Right out of the box the *** track pad was glitchy. The left click wouldn't register all the time, and the track-pad it self has so much play. I get this is their cheaper line, but can anyone else confirm this same build quality? And if they have the same problem with the left click. Right click registers 100% of the time.

Secondly, my windows boots really quick. But there is this weird freaking lag I feel. If I put my laptop on sleep or shut the lid and continue from where I left off every single folder I open is so slow. And regardless of restarting my pc or not, maximizing or minimizing windows has this stutter feel to it. Like the windows fall behind...

I have changed the setting to performance vs visual. I have updated the bios as per Tech support, updated the video card & windows; I still get this really bad lag. I have windows 10 on pc, and I want to know how to fix this issue. I would also like to know if anyone else is experiencing this stuff. And apparently my in home warranty only covers track pad but not the software side of it. The sales person did a poor job at explaining the warranty side by saying everything is covered with in home warranty.

$1600. was it worth it. We will see in 2 weeks. Help

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Answer Match 63.42%

Recently my laptop screen started to go black randomly. I think that the issue started after one of the Dell Updates. What's interesting in never happens during gaming, only when using a browser, Word, etc or left idle. When it happens the laptop is completely unrensponsive the only thing I can do is to hold the power button to turn off the laptop. Also when the screen goes black it seems like the backlight it's still on. I tried already tried to update both GPU's drivers, BIOS drivers, reseted BIOS to default settings and change power settings to maximum but it still happens. 

A:Inspiron 15 7559

Hi HAMSTERSKY,
Seems like you have tried most possible steps to resolve the issue. What is the current OS installed on the machine? Are there any bluescreens or system crashes?
Connect an external monitor and test the system.
Create a new admin account and test - http://bit.ly/1JoFhcw - link for windows 10
Try reinstalling the video drivers from the vendor site - Intel - http://intel.ly/1Py9EoB and http://www.geforce.com/ for nvidia driver for your specific OS.
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
If the system is under warranty, write me a private conversation with the service tag, your name and email address. 
Keep us updated.

1 more replies
Answer Match 63.42%

Hi, I have a question that's not directly related to the original post but it also has to do with the Inspiron 7559. I've owned mine for ~3 mo. Two days ago it installed an NVIDIA driver update. Last night a game I was playing suddenly froze and I had to force quit, but after I restarted the game (at which time my internet browsers were also open but they were only displaying gmail and another simple website with no multimedia playing), the computer completely froze. Mouse didn't work, and ctrl-alt-delete didn't work. I finally tried to force shutdown the laptop by holding the power button for a long time, but that also didn't work, which was worrying. This laptop has an internal battery, so I couldn't just remove the battery to force a shutdown. I ended up unplugging the external power and letting the laptop run its battery out so that it shut itself down.
This only happened once, and the laptop turned on ok this morning, but I'm worried that if a similar situation happens again, I wouldn't have any other options if the power button doesn't work like it's supposed to.

A:RE: Inspiron 15 7559

Hi GYDELLCOMM,
Are there any bluescreens / system crashes? Does the system overheat? What is the current OS installed on the system?
Update the BIOS - http://dell.to/24WBGxK
If the system tends to work fine, create a system restore point, so you could always restore the system back to a functional state if any SW issue is caused.
If the issue reoccurs at any point, then 
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
Create a new local admin account and check - http://bit.ly/1JoFhcw
Restart the system and press f2 key to enter BIOS - leave the system in BIOS environment with the adapter plugged in and check if the system freezes at any point. There is a system clock in BIOS that keeps ticking - if the system freezes at any point, then the system clock would have frozen.
Write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.
P.S. I have moved your thread to a new post as it is a different issue to the original post on the old thread.

1 more replies
Answer Match 62.58%

Hello.

So i received my laptop and decided to install some games on it. I had some issues in one of them and a friend of mine suggest my  to do a Factory reset and when it was doing it i received an error message. I had to do it with a flash drive. I downloaded the ISO file from Microsoft.

I then went to the Dell Support Page. Is there any other driver i need to download and install? i selected scan device & download automotically. I downloaded gForce Experience separately.

I saw an option called PC diagnostic, i wanted to run it. I selected all the devices/hardware on the list.
Is it normal that it lasted 6 hours and something?

Another thing. During some stages of the test, my CPU & Memory usage were on or above 90% (i only had 4 Windows of Microsoft Edge)

Where is the HDD located? is it normal to get hot/warm on the left bottom side? (left side of the touch pad)
Thank you so much

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My contention is that the sales dept. original misunderstood their product and sold me a machine that does not perform the function requested.  They misrepresented the product.
I had the Laptop for 2 weeks before i started having issue with display drivers,  was email tech supports for another 2 weeks before i was able to get any type of help. While on the phone i was asking question about this laptop, and the Tech Support told me i never should have bought this.. its made to do the type of graphic design work i do.
So i immediately called customer care, they wouldnt return my laptop cause i missed my widow by 3 days, Even though it was i was with Tech support for almost 3  1/2 weeks of setting up times to get my laptop looked at, in which Dell missed the schedule appointments  2x..
Sale reps are not educated on the product and shouldnt be selling with proper education..
now im stuck in limbo waiting for a tech to come change out my mother board, honestly as soon as its fixed its going to ebay..

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Answer Match 62.58%

When we purchased this laptop, I tried to verify with Dell Support what ssd would fit before the laptop arrived so we could order and have it I hand. I was told the m.2 2280 ssd format was correct and ordered the Samsung 850 EVO. After both arrived, I went to install the ssd and the slot was not the same as the layout of the ssd - it only had one notch vs. two for the Samsung 850. I did some research and found out it the mobo was designed for the pcie m.2 ssd. So I sent back the 850 and ordered the Samsung 950 PRO. I installed it and nothing - could not get the laptop to recognize the ssd no matter what. SO here it is, about 8 months later and I still have a $200 ssd doing nothing. Anyone have any ideas? We'd love to put the operating system on the ssd and use the 1 TB hybrid for everything else!

A:m.2 format ssd for an inspiron 15 7559

This model supports SATA 6G SSDs  -- not PCIe or NVMe drives. 
When you installed the Evo card, did you check to make sure the system was setup (F2 at powerup) for AHCI mode - NOT RAID mode (which likely was the default when the system arrived)?

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Answer Match 62.58%

I bought this laptop exactly one month ago, and I haven't had a single problem until today. I was in the middle of typing when my keyboard suddenly stopped working. I went to restart the driver, but nothing worked, so I decided to just shut down the computer and wait it out. The laptop started shutting down, with the screen off and everything, however after a while the fan was still gently going, indicating it was still on, and the light on the power button was still on as another indicator that it was STILL on. Holding down the power button doesn't shut the computer off no matter how long I press it, and it just won't turn off or on, as if it's stuck trying to turn off but can't completely. The keyboard is, I assume, still not working, so maybe the power button is also broken.
Windows 10 automatically updated about 4 days ago for me, but I hadn't had any problem with it. The laptop has been working perfectly until today. I desperately can't afford to lose my files, is there a way to fix this/has this happened before with a solution? I could try taking the battery out as well but I don't think I have the proper equipment to take out the torx screws around the battery.

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Answer Match 62.58%

Hi guys, anyone tried this combination? 
Probably won't fit, but who knows!! 
I already have the HDD on a external case, but if (for some how) it fits inside the laptop I would prefer to use it as internal... 
Thank you in advance.
Regards,
ZerO.

A:Inspiron 7559 + 4Tb HDD 15mm!!!

There's no way to put a drive that height inside the system.

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Answer Match 62.58%

I bought this last week, I have installed a new ssd drive alongside the the original drive. I cannot get the OS to install without errors, I have tried various usb sticks, tried using a Dell recovery usb made on the laptop and from a downloaded image, nothing works. I tried to contact support and I keep getting sent to the Dutch website - as that is where the laptop originated. I would like to obtain a proper dell recovery disc but cannot. as I am told it does not apply to my system - even though I bought it through the UK website?
Any Dell support there to help? I would like my warranty applied to when I registered the laptop - not February and the laptop origin updated to UK

A:New Inspiron 7559 from outlet

anyone any ideas? I have tried removing memory modules, removing the OS drive, scanning the new ssd nothing works, as soon as I try to install windows I get page fault errors and system reboots.

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Answer Match 62.58%

New laptop arrived today.
First boot no issues, second boot, error message which locked the system as follows:
"Display driver NVIDIA Windows Kernel Mode Driver, Version 353.82 stopped responding and has successfully recovered"
Whole system froze, left it for thirty minutes then had to turn off using the power button, and the same thing happened again, restarted, system ran tests, this time it booted okay, so downloaded latest Nvidia drives and updated the system, all on the system fine, then it rebooted and I got a BSOD that it was impossible to recover from the system basically just rebooted on to the same screen on a regular basis this one is
"DPC_WATCHDOG_VIOLATION", google sends up some many potential answers, finally got in to the advanced system menu and rebooted into safe mode, removed 960M from device manager and then rebooted, no issues.
Ten minutes later, BSOD as above.

Resetting windows and it is buggered, still have the DPC_Watchdog_Violation.
Anything we can do about this or it is just a return and refund?
In the UK, service tag 
<ADMIN NOTE: Service tag removed per privacy policy>

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Answer Match 62.58%

Hey which ram is best and do i need for my dell laptop 2 x 8 gb , i found a couple but unsure i got told i need either cl11 cl13 and it has to be ddr3l 

www.amazon.co.uk/.../ref=ox_sc_act_title_1

www.amazon.co.uk/.../ref=pd_rhf_gw_p_img_4

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Answer Match 62.58%

I buy a Dell Inspiron 7559 on Amazon but received a dead machine. There is not any response when press the power button (the ac adapter work correctly). Now I am in China and the Iocal technical support department told me to complete the ownership transfer first if I want to received warranty service at China. So I submit the form online but several days gone it still not complete. Now I have no idea to deal with it. I really need to get it fix ASAP.

A:Can not turn on a New Inspiron 7559

Anyone can told me how to get the ownership transfer complete?

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Answer Match 62.58%

I just bought this Inspiron 15 7559, used.  The previous owner says it was working perfectly when he sent it to me.
When I received it (Oct 24), it would not boot up.  I'd press the power button, and the power button and keyboard backlight would come on, and a fan would come on for about 2 seconds and then stop, but that was it.  Also, the status light would alternate flashing white a few times, then amber.  We took the battery and memory out, and did a power reset.  Replaced the memory and plugged in the AC adapter, and the computer started up.  So we put the battery back in, and everything was good.
Less than a week later (Oct 30), I was using the computer, just checking Facebook and email and such, and the screen went crazy and froze up.  All I could do was do a force shutdown.  But when I tried to turn it back on, it was doing the same thing it did when I received it.  We tried what we did before, removing battery and memory and resetting power and all that, but it still will not come on.  I ran the LCD BIST test, and the screen did come on and flash different colors, so I know the screen itself still works.
The laptop is still under warranty, so I could send it in.  Or, the person I got it from said they'd give me my money back if they had to.  I just wanted to find out if it was something I could possibly fix myself, before having to send it off for who knows how long, or returning it to the previous ow... Read more

A:Inspiron 7559 - Will not Boot up

Alicia.You will need to wait for the warranty to transfer before you can send it in for repairs. The transfer could take 2-4 weeks to get the warranty transferred to your name. You can take the battery out,remove the power adapater and hold the power button down for about 30 seconds to 1 minute. Put the battery back in and turn it on. If that does not work it will  need to be repaired under the warranty.

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Answer Match 62.58%

Hi,
I've had the Dell Inspiron 15 7559 4k laptop since around January 2016 and I've had a lot of blue screen errors. It's always the 'whea_uncorrectable_error' blue screen that I get.
It mostly happens when I'm in the middle of using a program like Gamemaker, Photoshop or Maya and even when browsing in Chrome, but it's never once happened while playing a game, so I thought it might of had something to do with the Intel graphics, which I changed the drivers multiple times and nothing changed.
Most recently, the laptop has been giving me a critical error (shown in Dell's Support Assist) while going to Sleep or Hibernate mode. I noticed it when I had closed the lid for it to go to Sleep mode, about 2 hours later, once it automatically goes to Hibernate mode, the laptop would just switch off. I noticed this because when I switched it back on, I would have to switch the numlock back on to enter my password and none of my programs were still loaded. I checked Support Assist and another Critical Error had popped up, but with no error report.
I've tried reseting the BIOS, but nothing changed apart from the function key was reset - I've never needed to change anything in the BIOS. All drivers and the BIOS is up to date. I also switched off Fast-boot as it was one of the many things I read that might help the issue, but didn't. This was a clean install onto the M.2 drive I bought, but also did a full reset via the Windows setup thing, to... Read more

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Answer Match 62.16%

Hi All,I have an Inspiron 15 7000 series (7559) to be exact.Core i7 processor,4 GB RAM,GTX 960M and 1 TB HDD.I have been trying to play GTA V,The Witcher 3 and a few other games but none of them work properly there is so much lag.I have reinstalled windows all NVIDIA drivers and everything is up to date.While playing the game GTA V in this case when it lags my DISK is at 100% in the task manager could that be the issue.I have been so disappointed with this laptop till now.Can anyone please help me with this issue.
Thank you.
( I have contacted dell they have replaced my motherboard which includes the Cpu and Gpu twice but still nothing)

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Answer Match 62.16%

Hi,I have bought dell Inspiron 7559 2 months back. Around last 3 weeks iam facing hanging issues which is increasing. both keyboard and mouse pad hangs for a 2 to 3  second and gets normal. now its hanging again and again. Iam not even playing games on it that requires huge processing power. I hanged 7 to 8 times while writing this post.Please suggest what to do.

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Answer Match 62.16%

Just got my computer back from Dell tech support having sent it because of an issue with no audio output device installed and the red x on the toolbar. The computer is in the exact same state as before I sent it with nothing fixed. I've tried reinstalling the drivers multiple times, checked if audio services were running and all of that. Feels like a huge waste of money at this point and is especially disappointing because this computer was actually a gift for someone. Has anyone had this issue with this computer and have it resolved without resorting to an external usb sound driver?

A:Dell Inspiron 15 7559 No Audio

You can diagnose this by performing a system recovery (reset the laptop back to the original factory configuration.) If there is still no audio immediately after recovery, before getting on the internet, then the audio hardware has failed and Dell will have to fix it under the terms of the warranty. In other words they could not say it is a software issue and therefore not covered.
If the recovery does fix it, but the problems recurs after getting on the internet, then probably some Windows Updates-related issue.

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Answer Match 62.16%

I placed a SSD in my new Dell, copied the HDD to the SSD via Minitool Partition Wizard and now want to change the boot sequence so it starts from the SSD. In the UEFI I only see the options:
Windows Boot manager
NIC IPv4
NIC IPv6
How do I get the laptop to start from the SSD?

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Answer Match 62.16%

I have tried repeatedly uninstalling and reinstalling both intel and nvidia drivers, using the stock dell drivers and the latest from each manufacturer.  Did a clean install of windows.  The computer beeps when I plug in the monitor but other than that pretends as if it doesn't exist.  Nothing shows up on boot even on the 2nd monitor.  It shows up as a grey screen in display properties but attempts to clone/extend display doesn't do anything.  I can't change resolution or anything either.

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Answer Match 62.16%

Is there a "driver or ICM file" for the screen? Shows up in my device manager as generic pnp.
I know the screen is an LG Philips [Unknown Model: LGD04D9] 156UD2  [DELL P/N: 53FC4] according to HWinfo64.
I would like to have the correct info for the screen as I use it for photography and the colour reproduction is important.
Thanks

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Answer Match 62.16%

Hey guys, I was wondering wheter the Inspiron 7559 come with a screw or not. Can someone confirm?

A:Does the Inspiron 7559 come with a screw to secure the m.2 ssd?

Only if you ordered it with an M.2 SSD.

1 more replies
Answer Match 62.16%

Hi guys,
My external mic - a JBL synchros e40bt which works great in other computers - doesn't work with the Inspiron 15 7559-A20 that I bought today, even after updating drivers, checking Dell's Audio software, selecting "this is a microphone" option when plugging in, running Dell's diagnostic program, checking if "Realtek" is showing by the device name, etc.
Can you please help? Such a bad experience with such an expensive computer. 
Thank you so much

A:EXT MIC DOESN'T WORK - Inspiron 15 7559-A20

df2016when plugging in
Hello. I am not familiar with JBL synchros e40bt so I googled it. It appears to be a bluetooth headset device, so I am wondering which laptop port you are plugging it into.

Do the headphones work okay with the headset, but just the mic is not working?

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Answer Match 62.16%

Hi All, I recently got a Dell Inspiron 7559. It came with a 8GB Skhynix "hmt41gs6bfr8a-pb no aa 1506" RAM stick. I'd like to upgrade it to 16GB. I thought I had bought the same 8GB RAM model from ebay, but I had received an 8 GB Skhynix "hmt41gs6bfr8a-pb na aa 1511". Are they two completely different models because of their different nomenclature? Can I still use it to upgrade my ram? Thank you

A:Dell Inspiron 7559 ram upgrade

There's only one memory socket on this model, so an 8G isn't going to get you an upgrade.  You need a 16G module to upgrade.
These are available, but brace yourself of the price - they're expensive:
<<www.crucial.com/usa/en/inspiron-15-%287559%29/CT7932597>>
(as you can see, going from 8G to 16 causes the price of a module to rise by a factor about five).

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Answer Match 62.16%

So I've been having some serious issues with poor performance on my Inspiron 15 7559.  It's really any one thing, most of my interactions are bad.  When I try to play videos from sites besides YouTube or Netflix I get a very stuttery playback.  It also loads pages slowly as well on chrome and firefox.  I've had Dell reimage the drive with Windows, and have had the motherboard already replaced due to a separate issue with the speaker.  Have anyone else encountered these issues?  After spending $1200 on a laptop I would expect much better performance (at least equal with my 3 year old Alienware, which has an older generation processor yet is super smooth).

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Answer Match 62.16%

Hi,
Is it possible to use a 144hz monitor on this laptop. I know HDMI only will output 60hz, but is this somehow tweakable that it will output more than 60hz?

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Answer Match 62.16%

Hey all,
I cant get the laptop to boot.
On powering up, i will go to either to the Dell SupportAssist (?) and tells
"Memory Errors Detected. Limit Exceeded. Additional Errors will not be resolved" 
Location: BANK 0, ChannelA-DIMM0
Error Code : 2000-0122
Validation : 118143

or it gets to win10 BSOD (BAD_POOL_HEADER mostly)
Any help is greatly appreciated :)
Thanks

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Answer Match 62.16%

Where i can find Power Manager Lite that will work with Windows 10, i called to support but they just tell me that i can change charning option under bios settings but it's not very comfortable option.

A:Power Manager App - Inspiron 7559

As mentioned by tech support there is no dedicated app for the Insp 7559 for windows 10. However, it is available for few other models mentioned in the link below
www.dell.com/.../DriversDetails

1 more replies
Answer Match 62.16%

I've had my Dell Inspiron 7559 since Christmas Eve 2015 and I have the 4K touchscreen i7 6700HQ 16GB Ram GTX 960M 4GB VRAM, 128GB SSD, 1TB HDD and I want to start with the minor issue about some pixels being blurry and the wrong color, I painted a single free form white line on paint on a black background and inspecting the pixels closely I saw that some pixels were turning green despite being supposed to appear white.
And sometimes automatically the screen adapts its lighting depending on what range of pixel color takes up the most space, for example resizing  a steam window (dark) will affect the overall mood of the screen slightly changing the color of other windows, especially noticeable with white windows.

My main complaint is this: I've had lots of trouble with audio.
I've read that there were static y pop noises on many models, I get that too, then I noticed I was unable to record with stereo mix while headphone/earphones were plugged in the jack output back in january 2016, I haven't tested if I still have the issue right now because another problem came up which made me avoid recording on the laptop altogether
When recording with stereo mix, even with dell audio maxx enhancements disabled, only the low frequencies are recorded, be it with Windows store's voice recorder or audacity, and I've compared the spectra of a recording I made with the 7559 laptop's stereo mix and that of my other pc's recording and for the 7559 the spectru... Read more

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Answer Match 62.16%

Hi, I am looking into upgrading/adding another RAM for my Dell Inspiron 7559 laptop. Is this specific unit compatible without any issues? I need moderators to answer please thanks in advance :)
RAM Link: dynaquestpc.com/.../

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Answer Match 62.16%

Dear MY VENDOR IN PAKISTAN IS SELLING 7559 WITH 128GB SSD AND 1TB HDD. CAN I REPLACE THE 1TB  HDD WITH SSD. WILL IT BE SATA3SSD AND WILL THERE BE ANY RESTRICTION TO ITS SIZE. THIS IS BECAUSE I DONT WANT TO TRY TO UPGRADE 128 GB SSD AS ITS PRECONFIGURED WITH WINDOWS 10 AND RECOVERY IMAGE. PLEASE WHICH BEST SSD CANREPLACE THE HDD. THANK YOU.

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Answer Match 62.16%

Hi, i have an Inspiron 15 7559. Last week my battery  was damaged and can't use it anymore, since then I have low fps while gaming (gta v, witcher 3, etc.), I've read there is a kind of throttling when there is no battery, maybe the turbo boost is not being enabled.
Is there a way I can make the laptop work again like before, I can't buy a new battery yet because I live in Peru and is hard to find this battery model.

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Answer Match 62.16%

My dell inspiron 15 7559 wont shut off, the keyboard stopped working, the mouse and trackpad stopped working and the power button wont shut the computer off. Please advise on how to turn it off.

A:Dell inspiron 15 7559 unresponsive

I suggest you contact Technical Support for assistance in the link below:
www.dell.com/.../Contact-Information

If Dell doesn't answer your question then I suggest you( or a very good friend) remove the battery, press the " Power On" button for 20 seconds, install battery,adapter, and then power on the system. Hopefully your computer function well now. 
www.dell.com/.../Procedure

1 more replies
Answer Match 62.16%

Hi Everyone,
I have a new Dell Inspiron 7559:
I use it for work, mainly translation tools, and also for some ocasional gaming (Witcher 3, Cities skylines, etc.).
So I was thinking on maybe upgrading it a bit, but as I´m on a budget I can only afford upgrading the ram up to 16GB or to buy an SSD of 250GB, what would you suggest to upgrade?, which of both would have more impact on the performance?.
Thank you very much!

A:Upgrade Dell Inspiron 7559

If it's running a conventional (or hybrid) hard drive, the SSD will make much more of an overall impact than the memory upgrade.

1 more replies
Answer Match 62.16%

Hello.
Why Active State Power Management is not supported on Dell 7559? Any plans to fix this with BIOS update?
In Windows if I do powercfg /energy it reports the following: 
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

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Answer Match 62.16%

There's something wrong with my colours. I ran a test on Gta V and the sky looks more grey than light blue and in general all is blurry and washed out. I know, is not the best display, but is something that I've never experienced in any display. Could it be a driver issue? I've installed the latest.

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Answer Match 62.16%

Hi,
I opened my new Inspiron 7559 today, after updating all the drivers including the NVIDIA one, so I installed league of legends, upon playing the first game, I noticed my FPS was around 130 and would cap around there, I found this odd as the laptop I had returned before this was an older model by Dell and it ran the game completely fine at 215 FPS another thing I noticed is the game would freeze randomly, overall it feels like my laptop isn't keeping up even though it has really good specs, what is the possible issue?
Regards.
EDIT: Last night the game completely froze and I had to manually turn off my laptop and back on again.

A:Possible GPU issue on Dell Inspiron 15 7559

I have the same problem with my Inspiron 15 7559 playing The Division. Game hangs with fans at full speed and laptop won't turn off even when holding down the power button for more than 10 seconds. How do I manually turn off the laptop? It's still running as i type...

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Answer Match 62.16%

Hi, I just bought a new Dell Inspiron 7559, with the 2 year warranty, but the problem is it only has an HDD, and I wanted to install a SSD, and possibly a 8GB DDR3, but my question is will doing this void the warranty, on the bottom of the laptop there is no sticker saying it will.
Thanks

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Answer Match 62.16%

Hi,
My new Inspiron 7559 wont detect my LG monitor and I cant figure out why so would appreciate any advice that can be offered.    
Heres the problem:

Dell Laptop works fine apart from this issue.
Monitor works fine when connected to my old desktop pc (directly into an amd radeon graphics card via hdmi)
Dell Laptop with same HDMI to my 32" lcd tv works fine as second monitor.

This hopefully rules out a hardware fault.  The HDMI on the dell laptop works to a tv, the hdmi lead works and the monitor works with another source input.  For some reason the dell laptop will not detect the monitor.
I can't try another output as the laptop only has hdmi out. 
I've tried updating all drivers no luck
When the laptop is plugged into the TV,  two generic pnp monitors are displayed in device manager
When the laptop is plugged into the monitor only one pnp monitor is shown (the laptop screen)
Have tried deleting drivers and rebooting with basic drivers but no luck.
Monitor is a LG m228wd - have contacted LG and they say the problem lies with the laptop. 
Machine specs:
i7 6700HQ,
Intel HD graphics 530, drivers 20.19.15.4352
Geforce GTX 960M Drivers 10.18.13.5382

Appreciate any advice or suggestions
Regards
paf

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Answer Match 62.16%

My Inspiron 7559 is an i7 model, with an added 8GB RAM stick.Since the past week, games which used to run at 60 fps are now running at below 30 fps (Witcher 3 used to give me 50fps and now gives me 15-20fps).
I have already tried the following:
1) Disabling Game DVR in the Xbox app
2) Doing a clean install of  all drivers available on Nvidia's website
3) Installing all the above drivers after deleting the old one using Display Driver Uninstaller
4) Installing the driver available on Dell's website
5) Checking all the settings in the Nvidia Control Panel
As it sits now, the laptop is running on driver version 368.71 from Dell's support page.
Also, Here is what I've noticed:
If I launch a game immediately after installing the graphics driver, it performs at its actual 60fps level. However, 15-20 seconds into any game, the game crashes with no "XXXXXX Stopped working" dialog box. If I launch the game again, it then gives me the horribly low fps. This isn't specific to any game. The Crew, Rocket league, Witcher 3, Battlefield 4, Project CARS, you name it.
I am now at my wit's end on how to solve this problem.
Please help.
i7 6700HQ, 16GB RAM, GTX 960M

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Answer Match 61.32%

Hey everyone,
I was using my Dell Inspiron 7559 this weekend and suddenly the audio from my headphones quit. I had no problems in the first month I had the laptop, and the audio from the speakers still works fine. When I plug in the headphones the dialog box also doesn't show asking me about the audio device connected to the port. I know the headphones work on my phone, and I've tried deinstalling the Realtek audio driver and using the native driver. Nothing seems to work. Anyone have any suggestions? I'm grateful for any help!
Best,
Cameron

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Answer Match 61.32%

Hi
I have a new inspiron 7559. Sanity checks like updates and antivirus interference are all good.
The audio driver comes with this maxxsense audio "enhancement" filter. There's a bug in the driver that causes it to re-enable itself after I switch it off. I want to turn all the filtering off and just get my pure sound, but simply opening the config window from the control panel re-enables the master switch. it shouldn't do that: it should stay off when I turn it off.
Can I report this to dell and get a driver bugfix update somehow? I get the feeling dell itself doesn't lurk on this forum much and I'm assuming they won't be seeing this.

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Answer Match 61.32%

hi, my keyboard never lights up regardless of room light conditions.
any ideas?

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Answer Match 61.32%

I have a brand new Inspiron 7559 and noticed that occassionally it registers the letters I type twice. After some quick research I realized that it is a common issue with various dell llaptops, although not with my model. Is it a software/bios issue or is it a faulty keyboard? does anyone else happen to have that issue with that specific laptop model?

A:Inspiron 7559 keyboard double letters

Turning on filter keys sometimes fixes the problems with your keyboard in windows 10.Please click on the link below:
www.youtube.com/watch

If it doesn't work, please go to device manager and update the keyboard driver.
www.youtube.com/watch;

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Answer Match 61.32%

Hi everyone,
I want to exchange the HDD in my Inspiron 7559 with a normal SATA SSD (I have a Crucial MX300 750 GB).
I did that, and when I'm starting the PC now, the screen stays black, although the light on the power button turns on. To clarify, I can't enter the BIOS, I don't see the DELL logo, the screen just turns, and stays, black. After switching back to the original HDD, the system behaves normally.
First I figured that the laptop required some files on the HDD to start, so I reinstalled the original HDD and cloned it via the Crucial cloning software. That didn't help, the screen still stays perfectly black.
I tried detaching power-adapter and all USB devices, to no avail.
What can I do here? I don't want to keep using the original HDD until Amazon finally has my M.2 SSD in stock. I already updated the BIOS to 1.1.8, after which I was able to boot from the SSD ONCE, after the next reboot the problem was back.
I'd appreciate your help!

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Answer Match 61.32%

Hello, I'm having a small problem with my new Dell laptop.
I can't find the option where I could set my keyboard backlight to stay on constantly. It keeps falling asleep (turning off) after a short period of time. It is really annoying late in the evening as I always have to wake it up. Is there any way I could turn off the automatic sleep mode or atleast prolong it?
Thanks in advance :)

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Answer Match 61.32%

I have brand new a Dell Inspiron 7559 (Core i5 model) which i received 2 days ago.  The inbuilt speakers work fine. But when I plug in my earphones, the is sound only on the left side and a very faint sound on the right one. When I check the left and right sound in the sound properties, both the test sounds appear on the left side only. The earphones I am using are Klipsch R6. And here are no issues with the earphones since they work perfectly with my phone and other Dell Inspiron laptop.
Any help would be greatly appreciated.

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Answer Match 61.32%

Hello,
I have bought this laptop about 2 months ago. Since i bought it, I have noticed that it's performance is not what i should expect.
I mean, i can be in Google Chrome viewing a page, and in the moment i scroll using my mouse, the laptop like freezes for a milisecond and then continues. Same happens when playing videogames, i can be playing at low/ultra details, 60+ frames per second, but every now and then i get a frame drop and then it goes back to where it was before, it's super annoying and shouldn't be happening.
I always thought it was something with the game, that it was not well optimised but it seems to be the computer.
Things i have done:
1. I reinstalled Windows 10 using the software provided by Microsoft.
2. All my drivers are up to date
What could it be? my laptop specs are:
6th Generation Intel Core i7-6700HQ Processor (6M Cache, up to 3.50 GHz)]NVIDIA GeForce GTX 960M 4GB GDDR58GB Single Channel DDR3L 1600MHz (8GBx1)1TB (5400rpm) Hybrid HDD with 8GB Flash
All these things occur with the laptop plugged or not, it doesn't matter. Gaming, i have used Balanced and High Performance battery mode but i don't see any difference. This has happened to me for example in CS:GO, LoL, World of Warships, etc.

This is a benchmark i did with HDTune: http://imgur.com/a/wf68f

A:Dell Inspiron 7559 video stuttering

When you are saying that it is stuttering, does it do this all the time or is it something that will be working and then you get a quick stutter and then things return to normal?  If this is happening, it's most likely just a point in time where the files that the processor needs to access files haven't been loaded into RAM yet.  Your processor then has to wait for the HDD to load the file and continue on from there.  Does Google Chrome do this all the time?  Again, when it first boots or if there is something that computer has to load on the webpage such as Flash or anything like that, it can cause a temporary delay in the time that it is loading.  If it's doing it constantly then it might be something to look at, but once in awhile, it's not uncommon for this to happen during loading.  5400RPM is slowest speeds for HDD and it can cause your computer to have to wait for loading here and there.

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As the title says how exactly do you achieve this?

I have an ISO Ran RUFUS 2.6
GPT Partition Scheme for UEFI
Fat 32
8192 Default
X Quick Format
X Create a bootable disk using
X Create Extended label and Icon Files

so the next part is the Kicker Dell did a number on their Bios and rather than using standard logic as we have done so many years just setting the boot order to "Boot USB" first, you "Only" have the option to create a "Boot Program"!!! so you select your USB Drive then which ever file you want it to boot I'm Assuming? So I tried selecting Setup, bootmgr.efi, and autorun with no results!

I get the secured boot error crap, turn that off and I get Legacy BIOS (that defeats the entire point) What the hell happened to Win95 Boot Discs and FDISK?

I am so frustrated with this garbage, I found out the hard way with Windows 10 and trying to nuke the SSD and put a clean install of 8.1 on it.

Any directions especially concerning Dell's wonderful BIOS would be appreciated!

Thanks

A:How to install UEFI on Dell Inspiron 15 7559

Try setting BIOS back to default then press F12 when you boot. Select USB device from the UEFI section of the boot menu.

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My gpu isn't showing up in device manager, or in the bios. nvidia installers and geforce experience wont work because they say I don't have the required hardware. there have been no knocks or drops since updating the bios last night that might have caused this, and I've already done a factory reset, no luck, I'm stumped!

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I'm in trouble, at least 2 times a day I need to restart the laptop, it's nothing to add or go bar to the middle of the screen ...Already tried everything, updating drivers, windows, restore ..
What can i do?

http://s118.photobucket.com/user/koltipelto/media/2016-09-22%2009.01.59_zpseqnrvklp.jpg.html

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I have a brand new dell inspiron laptop which was delivered yesterday. First day worked fine. Have woken up this morning and the ac adapter is not charging the battery. I did a diagnostic boot and when scanning the battery the error message read:
D93TNC2
2000-0131
83692
I have no idea what has caused this fault and how to get it fixed. Please help, ive had this laptop less than 48 hours. 

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Hello,Got the Dell Inspiron 15-7559Standard with 100 gb 2,5 inch HDD.Inserted a Kingston 2.5 inch HDD, works fine.Now days later I also inserted a M.2. Sata SSD. Both Disks work.But when selectign legacy boot and first selecting the second HDD it does not boot up the 2nd HDD. It gives an error message saying boot.msgr is missing.Tried :- Legacy mode, Secure mode on and off- Turning back to Uefi mode with secure mode on and off- Legacy mode and all kidns or boot orders.When I press F12 at startup and go to boot selection and select 2nd HDD, there is no problem, it boots up my 2.5 inch ssd no problem.Now I installed windows also on my M.2. Sata SSD and this one boots up fine in legacy mode. No issues at all. But also now when setting 2nd HDD first it still boots up the m.2. And once again manually selecting the 2nd HDD at startup works fine.I would like to use the 2.5inch ssd as boot device and the M.2. sata as storage.I have my reasons for this lol. :) Can anybody supply me with some advice/help?Thanks in advance!

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My 7559 laptop is still relatively new but I feel like ever since an update in June it's been acting strange. It froze for no reason and wouldn't shut off when I held the power button. I had to unplug it and let the battery die. When I restarted everything was fine so I ran McAfee got nothing and moved on.
That said, ever since it can't seem to handle sleep mode as well as it use too. I was able to leave it on for a few weeks at a time and now I feel like I have to turn it off daily or it's Memory goes up. It's also frozen once since the initial freeze but that time it actually let me hold the power to turn it off. 
I'm fairly certain I'm not the only one experiencing this. I think it's the update that caused it, but I don't really have any proof other than McAfee hasn't found anything. I've been keeping the task manager up to keep an eye out but the only things that are noticeable are System and Compressed memory and McAfee. Well those and Chrome but chrome's always been a hog. 
I can deal with it for now, but I'm hoping there will be an update or something to fix it. I'm really just posting to see if anyone else has experienced this or something similar. 

A:Dell Inspiron 7559 high Memory

There is no need to wait until the battery runs down to turn off a frozen laptop nowadays. Simply hold down the power button until it shuts off. It will take 30-40 seconds.
You can uninstall updates if you think there is a bad update. Open Settings, Update, Advanced Options, View update History, Uninstall updates. Not all updates can be uninstalled but some can. You should also check the Event Viewer for clues as to what might be hanging up the computer.

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my dell inspiron 7559, hang in the middle of the game (Sniper Ghost Warrior 2) and it freeze, i dont know what to do because i cant turn it off with its power botton ... the speed of the fan is high. what should i do with this, should open the back case ang remove the battery to turn off or what?

A:my DELL inspiron 7559 hang and i cant turn it off

Press and hold the power button for 30 sec.  The system will turn off.

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Answer Match 61.32%

Like mentioned above. Recently when I was using Microsoft edge, the notification centre told me multiple time that the intel hd 530 graphics card driver for Windows 8 stops working and recovers. It is pretty annoying and for once the system refused to application to access the driver. So I was wondering if the product itself had the intel graphics card along with NVDIA GeForce GTX960. Can anybody help me with it? Helps are always appreciated!

A:Does inspiron 7559 has an intel hd 530 graphics card?

Hi please PM us the system tag# as requested, we will see into it. Only if the drivers are installed the device manager will list both the Intel HD and the NVidia (if opted at the point of sale) , even if the intel drivers are not installed it will show generic display drivers under display adapters.

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Hello,

I bought Dell Inspiron 7559 and I am very happy with laptop. However, I noticed that there is some backlight bleed on the bottom of the screen. I dont know what is acceptable level. Is this good or defect?
Thanks for help.

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hi, how can I disable the graphics card auto switch (from onboard to dedicated)
I want to use only the dedicated GPU (NVidia 960m) on my laptop.
thanks in advance

A:inspiron 7559 4K display (16GB ram, 960m GPU )

If that's the case (as is common with Insprons), this system is software-controlled - the Intel GPU alone has a connection to the screen and handles all video data -- even if it's processed through the nVidia GPU.  You cannot disable the Intel GPU nor make the nVidia GPU the primary one - the hardware is wired such that the nVidia GPU is a co-processor - not a true discrete GPU.

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I have just bought a Dell Inspiron 15 7559 and it just arrived this morning. However, when I try to play any sound the speaker starts to crackle heavily. The only solution that works is plugging in headphones and unplugging them which seems to work. But once you shut down the computer, and turn it back on, this problem still exists. I have already updated the realtek hd audio driver as well as the bios. I would hate to have to return the laptop as it works flawlessly otherwise.

A:Speakers Crackling on Dell Inspiron 15 7559

Install latest Realtek driver FROM REALTEK SITE, not from Dell site.
That Realtek driver ll have an advanced option to disable audio power management. That's it.

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Hello,

I installed Windows 7 on a 7559 and installed all drivers listed on the support page. Unfortunately, there is no integrated webcam driver listed on the support page. I checked the Device Manager in W7 and did not see any Imagine Devices listed. After calling the support line and explaining  my issue multiple times to the same person I decided to come here for some help.
So, how can I go about getting the integrated webcam in my 7559 to work on Windows 7? Is there a driver available? 
Thanks!

A:Inspiron 7559 - Windows 7 Webcam Driver

I also have same problem on window 10.. I have try several way but nothing work..

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Answer Match 61.32%

I just bought a new Dell Inspiron 15 7559 a month ago. The first week it was amazing with no problems at all. 
Then when I was working on it, left it plugged in and left is for a while, then came back to it after 1 hour or so, I noticed that the battery was discharging. 
Did not mind it until it went to "plugged in, charging" 0% and it shut off completely. 
I tried to turn it on several times and it did not turn on. 
Called Dell service center and advised to remove the battery. I cannot remove the battery completely because of the screw type but managed to remove the cables. 
I turn it back on and it worked again. But after a few days the probem kept recurring. 
Its going like "plugged in, charging" but it is not charging. Or "1 hour 05minutes to full charge" but after an hour it will be "1 hour 40minutes to full charge". I mean what gives. 
Have done all that was advised in the internet but not hing is working. 
I have done restart task manager, uninstall API, and all that, but the problem is recurring.
BIOS was updated recently also. So is it hardware of software. 
Please help for anymore ideas?
Its brand new, it rocks when it is working, but I dont have the patience to kept on checking for hte battery status. It is getting annoying also. 
Thank you. 

A:Dell Inspiron 15 7559 Battery Problems or So I think

Hi SANDMAN99,
Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible? 
Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

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