Tech Problem Aggregator

Copy file fails hp sent recovery discs Windows 7

Q: Copy file fails hp sent recovery discs Windows 7

I have been trying to solve this for a month now and am at the end of my tether.I am now on my third set of recovery discs from HP and all have the same problem. I insert disc 1 as instructed to on the support forum. It runs throughReformatting the windows partition of the hard drive - tickCopying files required to restore the hard drive - tickAnd immediately as that finishes, that window comes up :ReducerCopy file failsFrom:E:\PRELOAD\BASE.SWMTo:C:\RM\Image\BASE.SWMPress OK to retryALL three sets of discs have the same out come.What the heck is going on?I am so sick of this.Have read some other posts with similar problems but can't seem to work out the solution. I do not have an external hard drive I can use...only the laptop that I am trying to fix. (G6-1305sa)Any help? It also doesn't help when HP support is only open on the phones until 5.30 Monday to Friday. I am at work so can't call. So frustrating....Aaaarrrrrgggghhhhh

View Solution.

A: Copy file fails hp sent recovery discs Windows 7

Hi Belj, Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion g6-1305sa Notebook and not able to restore Windows. If the HDD is faulty this might cause the restore not to go well. You might try to run a hardware test. Please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. Is this the original HDD? Have you replaced any other parts? Have you tried to do a clean install of Windows 7. Try running sfc /scannow would scan your system for errors at the command prompt. You can get to the command prompt by clicking F11 at startup. You could check this Microsoft document on system recovery options. Hope this is a help. Thanks.

10 more replies
Answer Match 87.36%

Replaced bad HDD 750gb with a HDD1TB, After installing new HDD, Inserted the 1st recovery disc, then asked for disc 2, inserted, then @ 74% a box came up Saying: Copy File Fails.     From: D:\PRELOAD\BASE22.SWM  TO: Z:\RM\Image\BASE22.SWM  Press ok to retry, retried it, same message.  I am at the end of my rope with this PC. HELP!!!

A:Copy File Fails-During recovery

The HP SUPPORT Page is useless. Says: Unavailable

1 more replies
Answer Match 86.52%

I have an HP Pavilion G7-1139wm product #LW324UA has windows 7 a box with Reducer at the top with exclamation point in yellow triangle message is Copy File Fails From:E:\PRELOAD\BASE2.SWMTo: C\:RM\Image\BASE2.SWM Press OK to retry. Then there is a OK button have tried numerous times with the same results the box returns have changed hard drives and restarted the process with the same results Progress reach's 31% and goes no farther. I tried calling the support line and was told to start the process over again and call back. All the person was really interested in was reselling me a warranty. I had purchased these recovery CD's they should work, after realizing I didn't want to purchase another warranty, I feel I was blown off. This has resulted in I will never purchase another HP product as long as I live. Currently there are 4 laptop's all HP and numerous printers all HP. I am surprised because I have usually received good support. If you were me purchased these CD's you would expect some assistance with the problem. Any assistance would be GREATLY appreciated.MSims 18 

View Solution.

A:Copy file Fails during recovery preparations 31%

If you have access to an external DVD drive give it a try.If that also fails, then contact HP with the receipt for the recovery disk in hand and inquire about: replacing the disk with a fresh one or an HP usb recovery media key if that is an option.

10 more replies
Answer Match 85.26%

My hard drive in my ENVY dv7 died for the second time in two years (it was under warranty last time and I was able to send it in to be fixed). I bought the exact same hard drive (Samsung, 1TB), tested it in BIOS, passed everything. When I try to do the image recovery with the HP Recovery Disks I received last time my hard drive died, I get an error while at 58% on recovery disk two that says: Reducer Copy File Fails From: d:\preload\base24.SWMTo: c:\RM\Image\BASE24.SWM Press OK to retry. I press OK and it does the same thing over and over again. The folks who have asked about this same type of error seem to get nowhere in here, but what choice do I have?! The hard drive is the same size, same manufacturer, same model, so it should have the issue of reimaging the system on a smaller hard drive, right? I am just out of luck on this? So frustrated.

View Solution.

A:copy file fails error on HP recovery disk 2 at 58%

englejas Hello;Allow me to welcome you to the HP forums!I read your post about problems doing recovery and wanted to help.Here is the link to the win8.1 media creation tool:  Create installation media for Windows 8.1 - Windows Help Understand, though, that you might run into a problem installing using the media created from this tool. You have an HP OEM version of Win8 installed on your PC and that means that the product key embedded in the UEFI firmware of your motherboard is OEM, not retail. While the media created from this tool SHOULD activate using that key, there is no guarantee that it will do that.  If it does not, you can use this tool to retrieve your product key and try entering it manually:  Download Windows OEM Product Key Tool - MajorGeeks IF that still does not work, then your only recourse would be to order a new set of recovery disks from HP. You can look online for Recovery Media starting with the linked paged: there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".  If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entty and click on Order Media for details.Or, if you prefer, you can do the same by contacting HP Customer Service:If you live in the US... Read more

10 more replies
Answer Match 76.02%

I have 6 recovery discs I made when I bought my compaq presario SR1053WM. Does anyone know how I can make a copy of the 6 discs onto 1 dvd. Windows XP home.

A:Solved: Copy 6 recovery discs to 1 dvd

7 more replies
Answer Match 69.3%

Cannot copy file H:\\windows\sminst\drv\dta\app02641.dta! during PC recovery by partition

This error message is followed by another one:

What should I do? PC recovery with the Windows system recovery CDs does not work.

More replies
Answer Match 69.3%

Cannot copy file H:\\windows\sminst\drv\dta\app02641.dta! during PC recovery by partition

This error message is followed by another one:

The SMART short self test for the hard drive failed (error code HD521-2W)
What should I do? PC recovery with the Windows system recovery CDs does not work.

A:Cannot copy file H:\\windows\sminst\drv\dta\app02641.dta! during PC recovery

How old is the pc?

2 more replies
Answer Match 66.78%

I have a windows 7 Dell Inspiron 15
Won't start up.
It says the WMILIB.SYS file is irruption or missing. It won't even start up in safe mode.
It has said before that my WLAN card is corrupt or missing. And I stopped using it now it says this.
I have no recovery discs for my computer. Is there any way I can fix this???

A:WMILIB.SYS file corrupt or missing. No recovery discs

You can try the Dell support webpage for your system, after you select the correct one at .

1 more replies
Answer Match 65.52%

Good Morning,

This SF Diagnostic tool is very useful, but failed to copy the .dmp file from the workstation with the issue. At first I thought that it could have been because I was running the tool remotely, so I proceeded to ask a person in the office to run it for me and we got the same outcome. SF Tool failed to copy the .dmp file. I found this strange so I went ahead and ran it on my own work laptop running windows 7 pro 64 and it completed as expected. Any ideas why this is failing? I have attached the .zip file to see where to go from here...

A:SF Diagnostic Tool fails to copy .dmp file

Make sure you are running the program from an Administrator account. You may also try right-clicking on it and selecting "Run as Administrator".

9 more replies
Answer Match 63%

My problem is not with this computer... I have also Compaq cq50z-100, Windows Vista Home Premiun SP2... my problem is this... Somehow I got a virus...after being so 'effing careful to boot. Now when I start my laptop, I get a quick flash of the command prompt window followed by a quick blank blue screen ... and then these 2 things repeat themselves and then nothing works except my mouse will move. So I tried what I know, recovery and such. It will not do anything in safe mode at all either. It will not let me change the boot drive order ( I guess that is what it is called), to the disc drive to run the recovery from my discs. So I got a friend to look at it. He says that my operating system is fried. He said I need to call Acer and buy an operating system disc set. Ok my question is this... are these discs different than the set of discs that I made when I first got my computer, the ones I call the recovery discs? Also why would I need to get them from Acer? Wouldn't I get them from HP or Compaq since this is who I bought my computer from? I am holding off spending the money to buy these new discs until I am certain that they are what I need to fix my computer. And if this guy really knows what he is doing. Any help is greatly appreaciated.

A:Operating system discs vs recovery discs

Your friend told you to call Acer for help with a Compaq computer? If so, I wouldn't go to that friend for any more technical help.

If you already have recovery/restore/operating system disks (whatever you want to call them), then you don't need to purchase anything else. You need to boot from them. Explain what you mean by "it will not let me change the boot order". Does that mean you don't know how? Your BIOS is password protected? They keyboard doesn't work?

3 more replies
Answer Match 62.16%

I lost my recovery discs for my lenove 3000 N200 where can i get.


A:windows recovery discs

Quote: Originally Posted by fax

I lost my recovery discs for my lenove 3000 N200 where can i get.


Hi and welcome.

You can get them at many places including the Lenovo web site. That would be your safest and best bet.

You can also find them at aftermarket web site where they may be cheaper but you have less confidence in what they contain. this is one of them.

2 more replies
Answer Match 62.16%

I want to make a set of recovery discs for my new windows 8.1 machine (HP 110 desktop) but I'm finding only an option for usb drives. Is it possible to use discs instead? If so, how do I go about it? There's not a 16 gb usb to be had in this town

A:Windows 8.1 recovery discs rather than usb?

Under programs is there anything under HP Recovery Manager?
All Programs > HP Backup & Recovery > HP Backup and Recovery Manager.
It may let you create DVD's for a full recovery but Windows 8.1's own recovery option only allows a USB flash drive as far as I know. If you have one 16GB or larger it will work.

3 more replies
Answer Match 62.16%

Morning All,
I bought an ACER laptop a few years ago and have since bought a new laptop.
When I bought my Acer, it did not come with any recovery discs, would they have installed the windows XP program on the computer somewhere that would have allowed me to make my own recovery discs? Do you know where I can check to see if they did or not?
Sorry, I do not know alot about computers..

Thanks so much

I gave my old laptop to my hubby and would like to clean it right out and reinstall XP again.

Also, if not, my brother has XP recovery discs for his Compaq laptop, can I use those recovery discs, even though mine is an Acer?

Thanks for any info you can provide, greatly appreciated !!

A:Windows XP - No recovery Discs

13 more replies
Answer Match 62.16%

I recently purchased a laptop but it stopped working as the hard disc failed. So, the operating system was gone. The manufacturer replaced the hard disc and sent 4 Windows 8.1 system recovery discs for installation. But then the laptop had an issue with motherboard and I have returned the machine. 
Now I have 4 discs with genuine Windows 8.1. Can I buy a laptop without Operating system and use these discs to install Win 8.1 on it? 
I'd appreciate your comments.

A:Windows 8.1 Recovery discs

PCs from most major brands usually have something that their OEM Windows installs look for to verify that the OS is for that brand and model number. This is sometimes called a 'tatoo', flashed to the motherboard. So, unless you buy another laptop that is the same brand and model as the one you had, it's very unlikely that those recovery disks are going to be of any use.

2 more replies
Answer Match 61.74%

I bought a refurbished dell laptop with windows 7 on it the other day but I'm normally a linux user. I am trying to make a disc image but it is behaving a bit weirdly. I follow the steps but after it made the first disc, it tells me to insert another disc and also label it newuser pc with the date and the number 1. Not long ago, thanks to the help of the folks here I made back up discs for a friends windows 7 desktop and it did not behave this way, it instructed to use 2, 3, etc for the next discs. I'm not sure if this thing is making any progress or not.

Suggestions are most heartily welcome!


A:making windows recovery discs

7 more replies
Answer Match 61.74%

When I first bought this PC, I made the Recovery Discs immediately.  I later upgraded this PC from Win 8.1 to Win 10 back when Windows 10 was a free upgrade.  If I have any major issues in the future, that might require a full recovery, I'd rather NOT have to revert back to Win 8.1 and then have to buy Windows 10 to get back to where I am now. Is there any way to "re-do" the recovery discs now so that any future recovery will get me back to Windows 10? Thanks!!

A:Windows 10 upgrade Recovery Discs

> I'd rather NOT have to revert back to Win 8.1 and then have to buy Windows 10 to get back to where I am now. Since Windows 10 is installed on your computer, Microsoft has a "fingerprint" of your hardware,which entitles you to re-install Windows 10 without buying a product-key. > Is there any way to "re-do" the recovery discs now so that any future recovery will get me back to Windows 10? Yes.  Or, if you have an empty 8GB USB-memory stick, you can write a copy of Windows 10 to it.See: a free download of Windows 10. When using this media, click "I don't have a product-key", and the "entitlement" will allow you to continue the installation. 

1 more replies
Answer Match 61.74%

i have just installed windows 7, from xp with no problems. but im not sure how to now use my recovery discs for my sony vaio so i can install all my old programs and software, adobe, click to dvd etc?? do i use the recovery discs as normal, system recovery, then applications recovery? will it then delete windows 7 and install xp back onto my pc? any help would be greatfuly received, thanks.

A:windows 7 and using vaio recovery discs?

Quote: Originally Posted by JOHNYUPSIDEDOWN

i have just installed windows 7, from xp with no problems. but im not sure how to now use my recovery discs for my sony vaio so i can install all my old programs and software, adobe, click to dvd etc?? do i use the recovery discs as normal, system recovery, then applications recovery? will it then delete windows 7 and install xp back onto my pc? any help would be greatfuly received, thanks.

Hey Johnny and welcome

Did you do a clean install or upgrade?

You cant use a vista recovery (or backup) to install apps in win 7. If you did an upgrade they should already be there.

Do you have a windows.old folder on you C: drive?
If so you can use the easy transfer wizard to import your settings, etc

waiting on info
Kenn J++

2 more replies
Answer Match 61.74%

I performed the Windows 10 upgrade from Windows 8.1 on my Dell Desktop.  If I make a set of recovery discs now, will they restore to the Windows 8.1 that originally came on my computer, or would it restore Windows 10?

A:Recovery discs at Windows 10 upgrade

Any recovery discs created using Dell's Backup and Recovery software will recovery what originally shipped with your computer.  The recovery partition is not updated to include the new OS.

2 more replies
Answer Match 61.74%

can windows vista be re-installed if backup files are not available?

A:Windows Backup/Recovery Discs

7 more replies
Answer Match 61.74%

I am running Windows Vista Home Premium SP2 and I haven't backed up my recovery partition onto discs yet but I only have a couple discs both CD-RW and DVD-R I know that you can fit more onto a DVD and don't think Windows will let you write the recovery partition to a rewritable cd so is there a way that I can save discs and force the recovery disc creation program to write it to a DVD-R?

A:Windows Vista recovery discs

If you look on the drawer of your cd/dvd player you should see a list of all compatible disk types on it..if it says 'dvd+r ' you have to use those not dvd-r.

A couple of disks is not enough to start could easily fail durng the verification (final) phase of making the Recovery of mine did and I had to put another disk in. Its not worth skimping on this for the sake of a pack of disks. Splash out and get ones made in Japan..they are the best Sony.

It might be a few years down the road before you need to use them and cheap ones may deteriorate and rendered unusable just when you need them. I don't think rewritable disks are as stable archivally ( they deteriorate quicker) as recordable disks so they are best avoided for this important purpose anyway.

Go and buy some brand spanking new good ones of the right type!

2 more replies
Answer Match 60.9%

I'm helping a friend with her windows 7 emachine (64 bit) and when its all back in working order, I'd like to make her a set of recovery discs but I have a few questions before proceeding. I read that you only get the option of doing it once - so it better be right the first time.

I've found instructions for making a repair disc, also instructions for creating recovery discs - would those be the same? The computer did not come with any os disc at all, so I'm wondering if making repair/recovery disc is possible without an os disc - anyone have experience with making these for emachines? Is there a particular brand or kind of dvd blank that is best for this?

thanks so much,


A:Solved: making windows recovery discs

16 more replies
Answer Match 60.9%

Hi all

I want to make some recovery discs, how many sets of recovery discs can I make? Is it only 1 or can I make more?

A:How many sets of recovery discs can you make for Windows 7?

only one

1 more replies
Answer Match 60.9%

I have just made a set of HP Recovery discs for my new HP Folio 13 installed with W7-64 bit. I used Nashua DVD+Rs. Before doing anything further with the computer I thought it would be a good idea to test the discs. I changed the boot order in the BIOS placing the (USB) DVD drive ahead of the SSD. It seemed to be working until, "You are not able to restore this system with the media" appeared. Nothing else, only this line. The notebook is brand new and has only Lightroom 2.7 installed. No changes have been made. I have noticed on the forums a number of people have experienced similar problems, but there don't seem to be any resolutions. Is it possible that the disc type is not supported, even though the software allowed the discs to be made? Is there anybody out there who knows what is happening her?       graham 

A:HP Recovery discs for Windows 7 HP Folio 13-2000.

I don't work for HP, but will forward this post to someone who does. All I can suggest right now is call HP and request a Recovery disc set for your specific model, ask them to waive the fee since yours do not work. 1-800-HPInvent or  You can order recovery media here 

9 more replies
Answer Match 60.9%

Good afternoon folks, this is really giving me a headache!

I just got a new laptop (hp dv7 7338ea), a Windows 8 machine. I ran the HP recovery disc creation burner, and it burnt a bunch of DVDs (which you can only do once), and it verified them. Iíve used similar discs before on my old HP laptop when the HDD failed, and what I want to do here is apply these new Win8 restore discs to my new SSD (Samsung 840,

So I swapped the drives over, and booted up the first disc. It went fine, it seemed to be happily able to format and start copying files, and then it asked for restore disc 2.

However, when I put that disc in, it just kicks it out again and continues to ask for disc 2. I put the disc in another machine and it loads fine, I tried copying the image to another disc but it didnít like that either. Google suggests that people have been having this disc 2 issue for a few years across numerous devices, with no solution.....

SO! I thought right, it wonít let me use the discs, maybe Iíll just image my original hard drive and apply that image to the SSD. It took me a while to get the laptop to boot from the CD at all, and when I got Clonezilla running it couldnít even see the HDD I had connected (via USB). It could tell there was something connected to the USB but...yeah.

I managed to use a different machine to copy the HP "Recovery" partition to another ... Read more

A:UEFI, HP Recovery Discs, Windows 8 and SSD drives....?

16 more replies
Answer Match 60.9%

Morning everybody,

I'm planning to install win8 over win7 in my hp laptop im gonna make a recovery image to USB and also wont delete my recovery partition just in case.

my question is if i formatted my C partition which is 450 to 2 partitions one gonna be for C for system and another for my data. and now i will have 3 partitions C system D recovery and F for system. what if i didn't like the new windows and i want to use my win7 recovery image from the USB i will have any problem because i formatted the hard disk and installed a different windows or because i created another partition ?

Thanks in advance.

A:Using recovery discs after formatting C and installed another windows.

Hi mah.elawady :)

You shouldn't have any problem in that situation as if I remember correctly, it'll ask you on which partition you want to restore Windows 7 and that you want to keep your files (it does for Windows 8 at least). So you could simply choose to restore it on the C: drive (where Windows 8 will be installed), leaving your OEM Recovery Partition and your Data partition intact.

Also, I suggest you to install Windows 8 and upgrade to Windows 8.1 right away and install the Update 1, as you'll like the OS better that way instead of staying on Windows 8 which is said to be "incomplete" by a lot of users.

On a side note, how do you plan to make your Recovery USB? Using the Windows built-in Recovery option, or using a third-party program?

13 more replies
Answer Match 60.48%

So the main pc has all of a sudden stopped booting up and we get the 'file missing or corrupt message'. This file is the 'system' file. I have tried starting the RC using a ISO burned to dvd but I got the blue screen of death before I could get to the R screen. I have also tried using an original XP disc but it is for pro and we have home edition.

I can get into the RC with the XP disc and can copy software and other files but I just get 'can not copy' when trying to copy the system file. Is this due to using pro instead of home or that I am not asked for an admin password? this never comes up.

If I can't do this have I no other option but to re-install windows?

A:can't copy system file in recovery console

Hi, to re-install Xp - you will need the original Home Cd, plus the 25 digit product key number.
To copy the system file - you may need the original full Xp Home Cd not a OEM version - [Original equipment manufacturer]

What system file is 'missing or corrupt?'

Let say it was the appHelp.dll file that needed to be copied from the Cd.
Boot on the XP Cd.
Press R to access the recovery console.
Select your installation of windows - [usually 1]
Enter the admin password [press enter if left blank]

Then from the command promt window - at the flashing >
expand d:\i386\appHelp.dll_ c:\windows\system32\appHelp.dll

Make sure that d: above is the letter corresponding to your Cd drive.
If not - change to the letter of your Cd drive.

1 more replies
Answer Match 60.48%

Equipment: HP Notebook G56-WM129 Operating system: Windows 7 64 bit Home Premium edition Issue: HDD Crashed, after 1 year and 1 month of use the hard drive up and quit working, the computer doesn't even recognize that it is installed.  Ran the test from BIOS and it confirmed that I have a dead drive.  Unplugged cleaned and repluged connection cable produced the same results. A dead Drive.  Now that we have determined that the drive is dead, inoperable, and unusable we'll move on to the part where my other issue lies. To replace the HDD I purchased a new 60Gb SSD. (More expensive than a HHD, but is supposed to be awesome on speed)  Went with the 60 Gig because it is costly and I didn't know at the time Windows 7 uses 25 Gb's of space (WOW). I never created any recovery disc, so I purchased a set from this website using my computers information.  I went ahead and decided to upgrade my ram at this time as well from 3 Gb/s to 8Gb/s.   All the stuff came in and I was excited to say the least.  New toys and all, just like Christmas.   I put the new SSD and RAM in, boot up the computer the BIOS recognized them both (Great).  I put in the 1st recover disk and proceeded to boot from it.  The program runs and wants me to reformat drive (enter no ends the program). So, I enter yes.  Reformatting goes quickly and moves on to the next phase of copying the files.  Then I ... Read more

A:Recovery Disk "Copy File Fail"

Usually replacing the hdd with one that is smaller than the original will cause Recovery to fail.A work-around that many use to replace with an SSD is to use Imaging software to make an Image of the hdd to restore to the SSD. The Imaging software must be one that has capabilty to shrink the image to a smaller hdd/partition. That is the one flaw in my favorite Imaging app,Macrium. I think Paragon Backup has the capabity to shrink, and possibly (not free) Acronis True Image. I have also used Disk Management in Windows 7 to shrink the C: partition before Imaging to allow it to be restored to a smaller hdd or partition. Any of these would require a working SATA hdd to install Win 7 on to do the Imaging. As for the alternate install of Windows 7, you can usually get it activated using your key and the phone activation method. Tips HERE

9 more replies
Answer Match 60.48%

Facing issue while running System Recovery Disk 1....  File Copy Fails From E:\PRELOAD\BASE22.swmTo Z:\RM\IMAGE\BASE.22.swm process freezed at 22% and From E:\PRELOAD\BASE21.swmTo Z:\RM\IMAGE\BASE.21.swm Process freezed at 17% no external device attached .....Recovery Discs are also verified by HP support executive. What to do now ???

More replies
Answer Match 60.06%


I have a HP laptop. If I use the HP Recovery Manager, it will only allow me to make 1 set of recovery discs. Is there a way to create multiple sets e.g. using Windows 7's Backup and Restore etc? Also, what is the difference between a system image and a system repair disc?

A:Is there a way to create multiple sets of recovery discs for Windows 7?

Yes, make the restore disks - then copy them using a disk copier/burner.

A system image contains a "snapshot" of the entire system - this includes all files and the location of the files on the hard disk so that the system can boot when it's restored. Some system image programs also contain code to restore the system image to the hard drive (but not all). As an example, the HP recovery disks contain a system image and are able to restore that image.

A system repair disk contains a "live" operating system that can run in memory from the disk. It also contains a few repair programs that can help to fix things. On some systems this repair disk can also be used to restore the system image to the hard disk.

1 more replies
Answer Match 60.06%

The hard disk of my Gateway NV78 notebook pre-installed with Windows 7 HP has crashed. I have made the recovery discs in 3 DVDs . I will be buying a new hard disk. I would like to know whether it is possible to install Windows 7 HP on the new hard disc from the recovery discs or I have to go in for a new installation disc.

Nagarajan Chennai India

A:Installing Windows 7 HP on a new hard disc from recovery discs

Hopefully wouldnt be a problem. The only 2 issues that i have come across in people trying to use the recovery disks on a replacement drive are:

1) In HP (hewlett packard) computers, sometimes this process doesnt work on aftermarket hdds unless they have been purchased from HP. The reason ascribed is that the hdd needs to be "tattoed" by HP.

2) Acer notebooks may have an issue if the new hdd is unformatted. So make sure you format and
create 2 partitions before trying to install from those disks. The second partition seems to be needed for expanding recovery files.

Should all fail, you can still do a clean install of home premium using a disk borrowed from a friend or downloaded off the web. You can activate it using the COA key on the sticker on your computer, or if that doesnt work by calling MS. Should it come to that, post back and somebody will help you out with the tuts and procedures.

5 more replies
Answer Match 60.06%

Hi, I have a HP G61-110sa laptop with OEM Windows 7 Home Premium x64 SP1.

My laptop was having problems with its firewall, so after many tries to fix it, I decided to use system recovery to get it back. During the process, after the reboot, I got BSOD with UNMOUNTABLE_BOOT_VOLUME, and under the tech info it wrote:

*** STOP: 0X000000ED (0XFFFFFA8004041650, 0XFFFFFFFFC0000185, 0X0000000000000000, 0X0000000000000000)

I've tried burning a whole new recovery disc and it goes through the 'Windows is loading files...' process, the install windows screen where I choose the language, time & currency and keyboard settings, but the next screen where I can either choose Install now or Repair your computer, is where the problem continues.
If I click Install now, the screen is stuck at 'Setup is starting...' screen & a spinning wheel cursor. If I click 'Repair your computer', the same blue background stays there like it has frozen, but the cursor can move.

I've backed up all my files onto my external hard drive so that's not worrying me.
And there are no attachments cos the laptop wont boot.
Can anyone help?

A:UNMOUNTABLE_BOOT_VOLUME BSOD Recovery discs not working Windows 7 x64

These problems sometimes occur if the temporary memory is corrupted. Clear your temporary memory:Shut down and turn off the computer.
Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
"Remove the computer from any port replicator or docking station, disconnect
cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
Hold down the power button for 30 seconds. This closes the circuit and ensures all
power from components is drained to clear the software connections between the BIOS
and hardware and clear any corruption in the temporary memory.
(If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
and mouse should suffice and be the only peripherals reconnected.
Turn it on to reinitialize the software connections between the BIOS and hardware

Clear the CMOS in the BIOS (read your laptop manual for instructions to access the BIOS): Open the BIOS, go to the EXIT screen, load setup/optimized defaults, save, and exit the BIOS.

3 more replies
Answer Match 60.06%

Hi, I have a Sony Vaio laptop - VGN-NW265F/B , and the original hard drive went bad due to a SMART failure.

I've installed a new hard drive, and used the 1st recovery disc to get to the recovery menu. I've tried numerous times to install the OS from the recovery discs provided by Best Buy, which came with no instructions, but I keep getting errors.

There's nothing I can do from the recovery menu to make a new install on the new hard drive. The laptop also can't find the drivers on the recovery discs.

I'm getting frustrated because I've had 2 Dells in the past, which came with all the software necessary, and I was able to do everything myself.

This time I bought this Sony, it didn't come with software, especially a disc containing the drivers, and these 2 recovery discs aren't letting me do anything, except get into the recovery menu.

I can't format the new hard drive, or complete system, can't locate the drivers, etc...what a nightmare!!!

Is anyone familiar with this laptop, and/or knows how I should proceed to get this laptop up and running?


More replies
Answer Match 60.06%

I'm getting very nervous that I haven't made these impt system recovery discs. I bought 10 CDs at the time I bought PC and was assured they were the right type. When I got ready to create the discs, my PC said I would need 18 CDs. I backed out at that point so don't know if the ones I have are the right kind.

I'm going out this week to buy some more, but still have doubts I'm getting the right kind.

My HP guide says I need: CD-R

What I have is: SONY CD-R AUDIO (compact disc digital audio recordable)

Have I got the right kind? Thanks so much. Fox

A:Solved: What kind of discs needed to make "System Recovery Discs"?

14 more replies
Answer Match 59.64%

I have two older computers, both with Windows XP Home. They both still have the OEM license key stickers on them, and no major hardware changes.

Neither computer has a XP disc or recovery discs. I'm not even sure if they came with them. If I were to purchase XP Home OEM disc, could I use it to re-instate both computers, using their own unique product keys of course?

I do not want to recover anything, I want to wipe clean and start completely fresh and new. All the drivers I need are available on each manufactures website. I do not want any Sony or Gateway add-on junk

A:Can I install Windows XP Home without the original OEM disc / recovery discs?

short answer YES.

if you have genuine oem keys you have the right to install the oem version of that os on your system.

4 more replies
Answer Match 59.64%

My laptop shut itself down and said there was an imminent hard drive failure. Gave it to my district's IT person who tried to copy the hard drive to put into the new one I bought, but she said her drive copier couldn't read the drive. Of course I can't find the correct version of Windows anywhere. (She has Wondows 7 professional, I found the Vista Update of Windiws 7 professional but we can't find a copy of 7 home.) We checked HP and I can order Windows or Recovery discs but she said the sticker on the laptop doesn't have the serial number needed. Tried emailing HP for advice on that but their technical contact page "cannot be found" and I got put on hold forever when I tried to call.

Here's the info she said us on the label if my laptop:
Pavilion dv7-4087d Entertainment Notebook

Any ideas? Thanks

A:Hard drive died...anyway to download windows 7 and/or recovery discs?

7 more replies
Answer Match 58.8%

I hope this is the correct Forum subsection to post this.

So I made a mistake while taking on a friend's problematic sony vaio laptop. They were wanting to install a newly purchased Kaspersky av, but after uninstalling the old version of Kaspersky there was a problem with an unresponsive usb mouse & mouse pad. I wasn't able to resolve the issue through various repair programs and manually reinstalling the driver, which was giving off the error code of not being properly installed or functioning. With owners consent, I decided to let Vaio Care to bring the computer back to factory condition. (I wish the owner had the owners manual to this thing.)

I made sure to backup all of the files that the owner needed saved, but failed to make any sort of backup recovery disk for the computer. Not sure if it's too late to do so, but the computer will not boot to windows any longer. I get a white blinking cursor on a black background immediately after Vaio disappears from the screen upon bootup, but cannot do anything with it.

I made a windows 7 home premium iso dvd, and when booting from it I reinstalled windows onto one of the 3 partitions on the hd (the largest of the 3 which was labeled "Primary" type). Of the other two partitions, one was labeled "Primary" and was named "System Reserved" but only 101MB, and the other was labeled "System" and was named "Recovery" and is 7.7GB. When installing, the computer does a ... Read more

A:HELP Windows 7 clean install on Sony Vaio laptop w/o recovery discs

Hello newtechy and welcome to Seven Forums.

I think the best thing to do is a clean install following the instructions in this tutorial that was prepared by one of the Forum experts. There's a special note for Sony Vaio owners at the bottom.

Clean Reinstall - Factory OEM Windows 7

I have a Vaio and I followed these instructions. I can say from personal experience this will work. I eliminated all Sony factoryware (Vaio Care, Vaio Control Center, Vaio Gate, etc) and I haven't missed any of it. The most important thing is once the computer is up and running with all Windows Updates, make a system image. When all of the additional programs are installed and updated, all personal tweaks are made, etc and you're sure the computer is working the way it's supposed to, make another system image. This can be your go-to master image that would take the place of that hidden recovery partition. And it would be even better because it would be more up to date than a factory recovery partition ever could be.

Have your friend stick to a schedule of maybe one a week or once a month and make a new system image. The more frequent the images the more up to date a restore will be. This can eliminate the need for recovery disks as well. Depending on which imaging software you decide to use, it would be a good idea to create a "system repair disk". This is just a single disk that will let you boot the computer should the entire operating system crash. From this single d... Read more

6 more replies
Answer Match 58.8%

im using vpceh25en sony vaio laptop, i have changed my os to windows 7 ultimate from basic version, now i need to use basic version, i have recovery discs but i dont know the steps for installing os. can anyone give me the steps to do it...

A:how to install windows 7 basic from recovery discs for sony vaio vpceh25en

Reinstalling can wipe out what you have on it right now but it's simple as inserting the recovery disk and rebooting the pc.
First make sure your pc is set to bood off the dvd drive first, this is done in bios under boot options. To enter bios just hit which ever key it says to enter setup. Insert disk 1 of the recovery disk and then follow the on screen instructions.

2 more replies
Answer Match 58.8%

from bad to tragic. My monitor had started blinking, several days ago, at times like a flip book, otherwise just annoying. I tried numerous things to fix it. Windows cannot locate the driver ~ anywhere. It tells me to insert the cd that came with the comp; I don't have it, if I ever did! I keep hoping that somehow it will surface.

Meanwhile, I have tried many programs that lured me by answering my googling for info re finding, getting the driver. The blinking stopped this morning after something (was it win?) set my comp back to an earlier date. Or it may have been PC Doctor or something. Then the comp was impossibly blurry, and it cost me $400 in work lost. I was away from the screen for minutes, returned to find it completely clear, and still not blinking.

But I still had the message that my ethernet had no driver, etc.

I pursued that, finally signing up for a 'free' scan because the site presented itself as 'fixing all drivers' when I was trying to access info from Acer. It started the scan, said I had 17 drivers to fix; I signed on and paid, finally, in desperate hope. (is there such a thing? yes) There were jigjags along the way, and I emailed them, but got no response re the ethernet driver. The download and install, of 12 "groups" of drivers continued for hours.

In the course of it I discovered that my skype sound was gone. In and out.
possibly connected, and then again possibly just skype. But it had been loud and active... Read more

A:found my recovery discs, how do I make windows read them? need to restore my ethernet

Hello My problem as of yesterday has begun to solve itself. While hunting for old cell recharger ! miracle! I found my computer recovery discs, that I made following Acer instructions, when I first turned on my computer 1 1/2 years ago (out of warranty now!)
Now HERE IS THE PROBLEM! I click ethernet> update driver software> (I have a recovery disc in my cd drive, one of the total 16) I choose 'search my computer'
and windows gives me a box ' where should windows search?' which has C drive in it. I erase that and type in DVD RWdrive (E)Recovery 4, which is how it is being read by the computer.
Windows says 'Please enter a new location ~~The location you specified does not exist or cannot be reached'
~What must I do to bridge this?
~~~~~Thank you ~~ If you can help me, please! I have no sound! I can't work on my music editing (I'm a musician); can't use skype phone; people I called are calling back and hating me~~one friend skyped my phone 3x~~I'm losing work! ~~~ oh please help
~~~~~ Vista 64bit home premium acer desktop 8Gram

7 more replies
Answer Match 58.8%

I tried copying the desktop shortcuts that are on my XP Pro PC to my new Windows 7 PC. I found them on XP & made a copy on my external hard drive & powered off. Then I connected the external hard drive to the new Windows 7 system. I copied the external hard drive folder that has the desktop shortcuts on it into the apporpriate user (me) desktop folder of the C drive. The shortcuts can't seem to open for when I click on one to open it, there is no URL address shown on the Internet Explorer address area. Yet that information is there when I look at each shortcut's properties.

What am I doing wrong?:

A:Copy of XP desktop icons to Windows 7 fails

Are they "internet shortcuts" or "application shortcuts"?

If the latter, copying them to a different PC won't work because the actual application that the shortcut refers to is not installed on that PC.

2 more replies
Answer Match 58.8%

I got Windows 8.1. I'm having a very difficult time at times copying and pasting text from Word, Chrome, and other files. For example, there are times when I copy a sentence in Word and try to paste it in another Word doc. But its like Windows never saves the copied info. Is there a fix or patch to this?

A:Windows Fails to Copy & Paste Info - Help!

Try booting in Safe Mode and see if it is normal. If so then there may be a program that is messing up the clipboard. It may not be malware. It may just use the clipboard and have a bug. Process of elimination in that case.

If it doesn't work in Safe Mode then I would do a malware scan with MBAM free version.

9 more replies
Answer Match 58.38%


My computer has many corrupt files. I have done both sfc /scannow and chkdsk /r multiple times, but the corrupt files still remain. Unfortunately, my HP's recovery manager is also corrupt so I decided to do a full factory restore. Because I couldn't do a full factory restore from the computer, I ordered the discs from HP.
When ever I try to do a recovery from the boot menu (F8 or F11), I get the following error:

"Boot Manager:
Windows failed to start. A recent hardware of software change might be the cause. To fix the problem:

1.Insert your Windows installation disc and restart the computer.
2.Choose your language settings, and then click "Next".
3.Click "Repair your computer."

If you do not have this disc, contact your system administrator or computer manufacturer for assistance.

Status: 0xc000000f

Info: The boot selection failed because a required device is inaccessible."

I insert the disc, but nothing happens. The computer returns to the same steps. I even tried going through control panel and Full System Restore. Again, I get the same steps. When I press enter, it allows me to boot Windows 7 or do a memory diagnostic test.

I appreciate any help.

A:0xc000000f Recovery Error - System Recovery Discs not being processed

Hello and welcome sunnyxm well if yo are trying to just reinstall try this it will save all the bloatware from HP being loaded anyway.


Forinstalling I prefer a disk to be honest but if you want to try again this isthe one to follow
CleanReinstall - Factory OEM Windows 7 make sureit is the right version ie Home Premium or Ultimate whatever you have a codefor and then the language and do not use the ones with a large "N" or"old" beside them.
You can use a disk or USB stick with this.

3 more replies
Answer Match 57.96%

I'm running WinXP. My pc tells me that I already made a set of recovery discs, but I have no recollection of doing it. On many, many forums, I've found the recommendation of deleting the HPCD.sys files = problem solved. Only on *MY* pc [HP tower, btw], I get an error message of "recovery partition not found" when I delete just one of the HPCD.sys files and then try to run the cd recovery making tool.

Is there a way around this? If not, if I do a complete recovery -- back to factory settings -- will my ability to burn a set of recovery discs be restored?


A:HPCD.sys, making more recovery discs & doing a total XP recovery.

6 more replies
Answer Match 57.96%

Hi Guys!

I am new to this forum and not very tech savvy so please bear with me! My mums laptop, an esystem 1201, has been getting slower and slower and slower until today it finally gave in. This stemmed from a virus that we got a couple of weeks back, that i got rid of but for some reason its slowed down ever since.
Anyway, we decided today to insert the "backup1" disc into the computer, to do a full system recovery. These were the discs that the "Tech guys" software asks you to create the first time you use the computer, for any such things such as this and the discs were created without any issues at the time. I Put the disc in, came up with all the menus, selected "full destructive recovery" and it ticked away, asked me to take out disc one, put in disc two, then asked me to take disc two out and put disc one in. Did all that, then i get the error message "Error: Recovery image missing Please restart and try again". This happens around stage 3 of 5, which is the "Installing vista" stage.
Can anyone give me any advice on what to do? I tried a couple of suggestions I found on the internet, which included creating another disc but that didn't work. It makes it look as though you are installing vista for the first time, and when I click on "repair" as suggested on the site (Because the disc is not a first time installation disc) it is supposed to find the back up from the CD. Instead, I get a message that says... Read more

A:Full destructive recovery - recovery discs do not work?

Just wondering, have I posted this in the correct section!?

1 more replies
Answer Match 56.7%

Hello, I'm not pc savy as most of you probably are, thus why I'm here seeking your expert advice. For some reason media player12 is not working. It fails to read any type of discs. My store bought cds or dvds. Nothing will play. It was working fine as I was able to burn a cd from my music files but now no longer works at all. I recently had the mother board replaced and main power source as well. Not sure if this has anything to do with it or not. All settings I went through and think they are correct but not entirely sure.All drivers come back as working and windows claims all is up to date. If anyone could assist me with this issue I'd be very grateful! Please however try to make the instructions as simple as possible as i'm not too familiar with pc terminolgy yet, lol. Much thanks in advance

A:Media Player 12 Fails to recognize any discs

Hi .

Insert a the exact error message that appears.

Does it read/recognize the CD you previously burned?


1 more replies
Answer Match 56.7%

Hi guys! I recently built a new computer and am having a quirky issue with my DVD drive and hopefully someone will know where to start. It seems that the drive will read CDs (opening them in iTunes) and music DVDs (playing in Mplayer), but the system completely hangs and freezes when trying to load a data disc. Specifically, the system will continually try and open the DVD (spinning away) and cause serious lag to the computer. When trying to eject the DVD, it will then cause the computer to freeze and require a reboot.

The data discs that I'm using are all programs that I've previously loaded on my XP install, so I know the discs aren't corrupt. I'm also running a 32 bit version of Vista, so I'm not worried about 64 bit compatibility issues.

The drive is a Lite-on (DH-20A4P) IDE based drive, set as Master on the cable. There are no other devices hooked to the IDE cable, and the cable is also brand new (came with motherboard).

Here's the steps I've taken thus far to diagnose the problem -- with no fixes working.

- Downloaded and installed newest drivers for the DVD drive
- Flashed the DVD drive firmware with most current version
- Uninstalled then reinstalled DVD drive through Device Manager
- Disabled autorun feature
- Checked connections from drive to motherboard

At this point, I'm not sure of what else to check. The drive obviously is working properly since I'm able to play CDs and DVD movies/music. It might be worth noting that I used this sam... Read more

A:DVD Drive fails to read data discs

seems to be an OS issue. reinstalling OS will fix it for you.

7 more replies
Answer Match 56.28%

Hello there,

My friend brought back from Shanghai to pieces of software that he said I could take a copy of.

The products are copies ofÖ

Microsoft Office 2007 &
Windows Vista Professional

They are both on DVD discs

Now I'm not that much up on copying stuff, generally I have only done the occasional film, a CD of music etc.

The thing is I can't get them to copy.

The piece of software that I use for copying stuff is called: InterVideo Launcher

I have never really had a problem before in copying stuff... anyway this time it got as far as reading the information off the disk at which point it asked for me to put in a black disc to copy onto.

In goes the disk and 20 seconds or so afterwards my PC restarts itself ?

When it gets back onto desktop it sends data or whatever to Microsoft, it also opens up my Web browser with the page which tells me a device driver caused the problem a stop error message (something something which I can't remember) and the computer had to restart.

I would really like to find out why I cannot copy these DVD data disks

Regards Richard Milner.

A:Discs won't copy

fatheroflies said:

Hello there,

My friend brought back from Shanghai to pieces of software that he said I could take a copy of.

The products are copies of…

Microsoft Office 2007 &
Windows Vista Professional

They are both on DVD discs

Now I'm not that much up on copying stuff, generally I have only done the occasional film, a CD of music etc.

The thing is I can't get them to copy.

The piece of software that I use for copying stuff is called: InterVideo Launcher

I have never really had a problem before in copying stuff... anyway this time it got as far as reading the information off the disk at which point it asked for me to put in a black disc to copy onto.

In goes the disk and 20 seconds or so afterwards my PC restarts itself ?

When it gets back onto desktop it sends data or whatever to Microsoft, it also opens up my Web browser with the page which tells me a device driver caused the problem a stop error message (something something which I can't remember) and the computer had to restart.

I would really like to find out why I cannot copy these DVD data disks

Regards Richard Milner.Click to expand...

Because you have to buy them.

3 more replies
Answer Match 55.86%

Hi there,

I've tried the Disc Creator that came pre-installed, and also the Nero All under Vista 32-bits.

The latter seems to have no clue about the problem, as it says smething like unknown failure.

The disc creator mentions error code 380381-26-BF040304.

The problem happens just at the begining, I've tried with three discs, so I don't think the discs are the problem. Anyway, they are DVD+R DL from Verbatim, and support up to 8x, while the recorder goes only upto 4x for double layer, so I think I'm ok.

My suspicion is that may be the firmware version in the DVD needs update... It mentions Hw 1.00, Fw 1.10. Other laptop manufacturers like offer DVD firmware upgrades for it, but I could not find any from TOSHIBA.

Any ideas?


A:Portege M700 - DVD drive fails when recording discs


Have you tried to remove the upper and lower filters? On the Microsoft Knowledge Base is a workaround how to do this so check this!

I have also good experience with Verbatim disks so I doubt that this is the problem.
Do you have the same issue with Nero or only if you use the Toshiba recovery disk creator?


3 more replies
Answer Match 55.86%

Everytime I try to start my PC it sends me to the same message. "Windows failed to start. A recent software or hardware change blah, blah, blah" we've all seen it at least once. I'm given the usual options (start up repair or normal), but half of the time it freezes whenever I touch the keyboard. If I let it go to repair, it loads as usual, but can't find the problem. Then, "send or dont send" and it shuts down.
Sometimes it doesnt boot at all. Sometimes it wont restart (at least, Im not seeing any activity on my monitor). Sometimes it decides to freeze or restart at random.
I've gone into BIOS and did what I could (set it to default settings and simple stuff like that). No change at all.
I did a few hardware troubleshooting things as well. Checked the cores by pulling them one at a time; checked the wire connections; pulled the CPU and inspected that; checked for signs of physical damage on the motherboard... I did everything I could possibly think of that was within my limited grasp of pc tech.
I've been told everything about what might be wrong ranging from the OS to the motherboard to the CPU. None of these advice givers have experienced the same problem.
So, I was hoping someone out there would have a better understanding in order to, at the very least, be pointed in the right direction. I hope someone can help me out. Thank you.

A:Windows Error Recovery (fails to start)

8 more replies
Answer Match 55.86%

I have an ASUS laptop which used to have a recovery partition. I used a function to make recovery DVDs and proceeded to format the partition.

Well now Windows won't boot. I attempted to use my recovery DVDs but after taking 10-15 minutes to boot it loads to a screen with a graphic (wallpaper) and stays there.
It doesn't tell me to load the next disk, it doesn't give me any kind of menu, does not accept any kind of input (including ctrl-alt-del).

Any idea on how I can make this work?

A:Windows 7 Recovery fails to load interface

4 days without response... bumping back to first page. Still haven't figured it out on my own either.

1 more replies
Answer Match 55.86%

I have an Envy notebook model 15-K081nr with Windows 8.1.  I created my recovery media on a new Sandisk USB drive (16GB).  1TB Hard drive is now producing errors in Windows warning of imminent failure.  So I bought a 1TB SSD by Samsung and attempted to recover to it.  It fails during the 3rd step (restoring) about 30% in - 3 times in a row now.The recovery discs are no longer sold by HP and I can't get any Microsoft Windows 8.1 images to work and recognize the UEFI stored product key for OEM.  HELP!  I really really really need this laptop for work right now.  I'm using the "failing" hard drive right now because it's all I've got to work with.

A:Windows 8.1 Recovery media to new SSD fails, cannot make new...

Help. HP ENVY 15-k081nr Notebook PC (ENERGY STAR) DVD - Windows 8.1 64b Recovery KitSystem Recovery Kit for Consumer Notebook (3 Discs) REO

2 more replies
Answer Match 55.86%

unable to get windows file by Backup discs request

A:unable to get windows file by Backup discs request

What version? Win 8 & 10 are available from MS online. Backup requests are only for US UK & Canada. Here's 8.1--
Remove your tag number from your post. That is not allowed here in this public forum.

2 more replies
Answer Match 55.02%

When I began burning audio CDRs in 1999 I used a stand alone Phillips unit. Eventually I got the software and did virtually all of my CD burning on the computer. I am aware that CDR Music discs can be used on a computer or a stand alone unit whereas CDR data discs can only be used for copying music on a computer. I occasionally get out one of the old CDR Music discs to rip certain tracks to my hard drive to send to others or create new compilations.

I bought a box of CDR Music discs recently at a good price. I burned some of them for a friend. He just replied that his new Dell computer has two drives and neither will allow him to copy tracks to his hard drive. Any comments or suggestions? Thanks Dennis

A:CDR MUSIC discs copy problem

8 more replies
Answer Match 55.02%

HP m7680n
HP direct info:
Windows XP Media Center (assumed patch 3, but unknown).
2x250GB SATA HDDs in an unknown RAID configuration.
The computer is 2.5-3 years old.

This computer has recently stopped working properly. Windows freezes up shortly after booting. I tried using the windows XP CD to recover the data, but it said something along the lines of HDD failure, and gave me the following error:
Stop: 0x0000007b (0xf78d2524, 0xc0000035, 0x00000000, 0x00000000)

I then attempted logging into windows recovery in safe modem and attempted Windows Recovery from a previous working date from two weeks ago. It gave me the message that an attempt to write ove read-over memory failed refering to win32k.sys. I didn't take note of the following error code.

I then just attempted to start windows normally but I got the same error with code:
0x000000BE (0xBF801269, 0x13584021, 0xB9D1BA14, 0x0000000C)
Win32k.sys -address BF977557 base at BF800000

If you need any more information, I'd attempt to collect it. The computer is currently running from a Ubuntu LIVE CD. The computer also is not my own. I can assume it's some type of HDD failure, due to the age and use of no-name HDDs in RAID. I don't know what informatio is stored on the HDDs, so I don't intend to reformat unless needed. I simply want to upgrade to Vista, but I don't have a license to do this with at the moment and I'd rather stay legit on a computer I don't ... Read more

A:HP media center - windows XP freezes / windows recovery fails.

Stop: 0x0000007b error code - Troubleshooting Link

Technet - Troubleshooting specific Stop messages Link

Stop: 0x000000BE error code - Troubleshooting:


Stop message 0x000000BE Descriptive text: ATTEMPTED_WRITE_TO_READONLY_MEMORY
Usual cause: A device driver attempted to write to read-only memory. This problem can occur during an upgrade, although it is not limited to upgrades.


Use the Online Crash Analysis tool at the Microsoft Web site. You can use this tool to send error reports to Microsoft and track their status by using your Microsoft Passport information. You can access the Online Crash Analysis Web site by using the Error Reporting service or by using your Web browser. When it is enabled, the Error Reporting service monitors your system for kernel and user mode faults that are related to operating system components and applications. With kernel-mode reporting, you can obtain more information about the problem or condition that caused the Stop error. For more information, see System and program error reporting overview.

Confirm that your hardware is designed for the Windows Server 2003 family by clicking the appropriate link in Support resources.

If the computer will not start normally, try starting it in Last Known Good Configuration... Read more

2 more replies
Answer Match 55.02%

My desktop computer started (out of the blue) acting up with a "windows error recovery" screen on boot up. It gives me the choice to "Launch startup repair" or boot to windows normally. The first option does not fix it. It gives an error code 0x0. It leads to a dialog box that says system recovery options that gives some details and some advanced options, but it tells me it does not recognize my username and password! The second option, to boot to windows, gives me a BSOD. What to do.

A:windows error recovery- startup repair fails to fix

Here is a FRST log: (if that is helpful)

Scan result of Farbar Recovery Scan Tool Version: 22-08-2012 02
Ran by SYSTEM at 22-08-2012 19:05:13
Running from I:\
Windows Vista ™ Home Premium (X64) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [RtHDVCpl] RAVCpl64.exe [x]
HKLM\...\Run: [Skytel] Skytel.exe [x]
HKLM\...\Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe" [57928 2008-02-28] (LogMeIn, Inc.)
HKLM\...\Run: [LXBSCATS] rundll32 C:\Windows\system32\spool\DRIVERS\x64\3\LXBStime.dll,RunDLLEntry [28672 2007-02-22] ()
HKLM\...\Run: [CanonSolutionMenu] "C:\Program Files (x86)\Canon\SolutionMenu\CNSLMAIN.exe" /logon [644696 2007-05-14] (CANON INC.)
HKLM\...\Run: [WrtMon.exe] C:\Windows\system32\spool\drivers\x64\3\WrtMon.exe [20480 2006-09-20] ()
HKLM\...\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon [2782096 2010-07-25] (CANON INC.)
HKLM\...\Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [497648 2010-09-16] (Adobe Systems Incorporated)
HKLM\...\Run: [MSC] "C:\Pro... Read more

5 more replies
Answer Match 55.02%

hi everyone,

I have a sony Vaio VGN-AR390E that runs on windows vista. since yesterday when starting the laptop it fails to start windows, but rather get a black screen full of $ signs, which then leads me to another black screen that gives me the options to start windows normally or perform windows recovery. when i select run windows normally, all i get is a black screen. and when i run windows recovery, it goes threw the recovery process but then it says the recovery could not be performed automatically.

i have also tried pressing F8 at vaio logo to get more options such as safe mode, but also leads me to the same screen again of the $ signs. and as well by pressing F10 i get to the recovery center and performing recovery doesn't work, i did a hardware diagnostic which says that everything is ok. i have a recent back up of all my files and there for don't need to run data restore.

when i first bought my laptop 3 years ago i had to make two recovery disks which i also tried running but they don't get recognized
can any one please help me ??

thank you much appreciated

kind regards

More replies
Answer Match 55.02%

Hello all.  First time poster here.  I am having issues getting my Toshiba to load windows.  Here is the rundown:
Successfully started computer and loaded Windows (Windows 7 64-bit btw), but noticed that certain stock applications would not work (calculator, paint, windows explorer, etc..).  Installed several Windows updates that have been waiting to install for a while (not sure what they were exactly) and shut down.  Upon attempting to restart, I was presented with the startup recovery tool.  It failed to fix the problem.
Here is what I have tried and the results:
Complete shut down with AC power and battery removed for >1 minute - Didn't fix the issue
System restore - Fails to successfully restore (tried twice using two different points)
Safe mode - Won't allow me to
Memory check - Ran, rebooted, and failed to fix the issue
After checking around, I found FRST.  Here is a scan log:
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 25-12-2013
Ran by SYSTEM on MININT-GRHR642 on 27-12-2013 07:56:32
Running from F:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Recovery
The current controlset is ControlSet001ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.
==================== Registry (Whitelisted) ==================
HKLM\...\Run: [] - [x]
HKLM\...\Run: [HotKeysCmds] - C:\win... Read more

A:Windows won't load/Startup Recovery Tool fails

Ok.  I resolved the issue myself.  Had to do a complete re-install of the OS.  Chose not to reformat my drive so I could retrieve my old files from the windows.old file

2 more replies
Answer Match 55.02%

I've had this laptop (Dell Inspiron 1545) for about 2 years now. I've never really had a serious problem with the OS or anything. But about a week ago the system failed to boot and after awhile I was able to get the Startup Repair to work and restore my computer. However, my system for some reason or another decided to stop creating restore points. So two days ago my computer decides to act up again and wont boot after turning back on. I had shut it down properly but when I started it back up the next day it failed to boot, gave me the blue screen and restarted itself. No matter how long I try to do a Startup repair, nothing shows after the basic blue screen. I've used the Windows 7 Home Premium x64 installation disc to try and restore it and all works well until i get to where I click to get it to restore. The mouse loads and I get to the blue screen and I can see the little wheel working once or twice but after awhile I still do not see any prompts at all. Why isnt anything showing. What do I do from here??? If anyone can help it would be greatly appreciated.
(BSOD info cant be uploaded because I cannot even boot the computer)

A:Windows 7 fails to boot w/ problems with system recovery.

Hello ma55dr1v3r and welcome to Seven Forums. My usual disclaimer: I'm not an expert at anything.

From what you've described, this sounds like it could be either software related (damaged or corrupt system files, etc) or hardware related (failing hardrive, etc.) It will take time to run various troubleshooting steps to isolate the problem. One of the Forum members has prepared two troubleshooting tutorials that should help.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

A couple of other considerations. Your computer may have a hidden recovery partition that can restore it to factory specs if it's a software probem. Likewise, if it's not a hardware issue you could do a clean install.

How To Restore or Reinstall Microsoft Windows on a Dell Computer | Dell

Clean Reinstall - Factory OEM Windows 7

1 more replies
Answer Match 55.02%

hi everyone,

I have a sony Vaio VGN-AR390E that runs on windows vista. since yesterday when starting the laptop it fails to start windows, but rather get a black screen full of $ signs, which then leads me to another black screen that gives me the options to start windows normally or perform windows recovery. when i select run windows normally, all i get is a black screen. and when i run windows recovery, it goes threw the recovery process but then it says the recovery could not be performed automatically.

i have also tried pressing F8 at vaio logo to get more options such as safe mode, but also leads me to the same screen again of the $ signs. and as well by pressing F10 i get to the recovery center and performing recovery doesn't work, i did a hardware diagnostic which says that everything is ok. i have a recent back up of all my files and there for don't need to run data restore.

when i first bought my laptop 3 years ago i had to make two recovery disks which i also tried running but they don't get recognized
can any one please help me ??

thank you much appreciated

kind regards

A:windows vista fails to perform automatic recovery

Hi mataharimata

Fist off do you have any devices attached via USB or other?
If you do start by disconnecting them and trying a boot.... sounds like there is something stalling the load process!

If this fails to help then can you think back to the last time you you used your system... did you install anything new?

It may also be helpful to take a peek into BIOS, looking for Load default settings or safe settings , wording can be different on many BIOS's, be sure to let us know your outcomes

There are lots of experts here that will be able to get you back up and running, it just may take a little time for the best person to see read and reply, so be patient and well get you back up and running again

5 more replies
Answer Match 55.02%


I'm on a dual-boot system (Windows 8 and Xubuntu) and I've just formatted my Windows 8 with Gparted from within Xubuntu due to a serious BSoD loop issue - probably not the smartest thing to do, but I was desperate. I wish to reinstall Windows 8 now, but I can't get to the setup using my installation media.

As soon as I boot it, I see some text saying something along the lines of "Press any key to boot from CD...". After I do so, the blue Windows 8 logo appears as it usually does when booting up. After some time, instead of seeing the setup dialog with the Install and Recover buttons, I see a blue Recovery screen saying "Your PC needs to be repaired" and that some files are missing from the Windows/System32 directory (also, one called Winloader.efi) In this screen, there are two options: Press Enter to continue booting, and Press F8 to access additional startup options. Pressing either does nothing.

Prior to formatting my Windows installation, I've been greeted by the same screen when booting my Windows partition. Since my Windows was BSoD-ridden - seemingly due to some recent Windows Updates I've installed - I was unable to make use of any of the options offered to recover my data. I've tried Safe Mode with command prompt commands like SFC /scannow, and tried System Restore, System Refresh, and System Reset, all to no avail.

I have read some articles about the possibility of the UEFI SecureBoot setting preventing the PC from booting from removabl... Read more

A:Windows 8 Install/Recovery Disc Boots But Fails

Okay, so out of curiosity I decided to run some memory tests and as it turns out, I had faulty RAM sticks!

I removed the faulty RAM and I can boot from my disc again! Just something to keep in mind.

Hope this helps some one in the future.

1 more replies
Answer Match 55.02%

On boot, I have two menus. The first has options for Windows XP Pro and various Linux distros. If you choose Win, the second menu allows you to choose Windows or DriveClone disc/partition back up and recovery software.

1.Virus attack in Windows.
2.Recovered Windows partition (NTFS, C:) from DriveClone back up.
3.Later I had another virus attack.
4.Decided to increase Windows partition size using Partition Magic since I was going to have to recover anyway. (Increased it from 15 GB to 23 GB using the first Linux (Xandros) partition that I wasn't using any more.)
5)This worked. Everything seemed to be fine.
6)Recovered from back up again. (Used the same back up as before, since I did not do another one after changing the partition size.)
7)When the back up was complete and I rebooted, I got to my first menu OK.
8)When I selected Windows, all I got was a blank screen with a blinking cursor. I did not get to the second menu.
9) I can get into Linux.

Any ideas about how to get my second menu back? Any ideas about how to recover my primary Windows partition? Sorry for the lengthy explanation and thanks in advance for any assistance you can provide.

More replies
Answer Match 55.02%

Trying to upgrade from Windows 8.1 to Windows 10 the upgrade fails due to insufficient space in the Recovery Partition on drive D:The size of the Recovery Partition is setup at factory installation by HP and it only leaves about 3GB which is insufficient for the Windows 10 upgrade to start as the upgrade begins by creating files in the Recovery Partition.I do not want to delete the Windows 8.1 recovery files that already exist on the D:  Recovery Partition from the factory build and in fact I do not think the o/s will allow me to delete those recovery files.Any help in how to complete the Windows 10 upgrade is appreciated.

A:Windows 10 Upgrade fails due to No Space in Recovery Partiti...

Marius3 Don't know why the Win10 Upgrade is trying to write to your Recovery partition -- but it should NOT be doing that. My guess is that you're trying to do the Upgrade through Windows Update -- which is the least reliable and most problematic way to do this. Instead, I would suggest that you use this link to create Win10 install media:  Installing Windows 10 using the media creation tool - Windows Help Then, insert that media into your PC (while Windows is still running) and launch the Upgrade from there. Good Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol on my post to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

1 more replies
Answer Match 55.02%

Windows XP File Explorer won't recognize CD-ROM or DVD discs w/o Win Media Player

I don't know what caused this, but all of a sudden if I want to browse the files of a CD, whether it be music or program files, in my CDRW or DVD drive using Windows Explorer I get an error message of "Incorrect Function" or "Insert Disc" for the DVD Drive and for the CDRW drive there is no message, but no files appear. If I open Windows Media Player, however, I can then view the files in Windows Explorer. Also, if I open NERO or Roxio Burning applications first, I can view these files in Windows Explorer. I have not made any recent changes in my PC except adding Itunes, Napster and Music Match. I have uninstalled all three apps, but the problem still persists. Anyone know what is causing this and/or how to fix it? It seems like the drives aren't bein initialized or something unless one of these apps is launched. As a workaround I have set up WMP to run minimized at start-up. My concern is that If I ever have to re-install XP, would the drive recognize the XP Recovery CD.

Thanks in advance.

A:Windows XP File Explorer won't recognize CD-ROM or DVD discs w/o Win Media Player

Sounds like a virus run a good up-to-date virus checker if you can?
Have you used Kazaa?
Make sure that you can see hidden files and folders and then search for CSRSS.EXE let me know you find it?

Go to spywear tools and get the following.
Run Spybot - Search & Destroy delete all the items in red. Report the rest.
Run Ad-aware 6.0 see what else is lurking.
Then HijackThis and post the report.

4 more replies
Answer Match 54.6%


I'm using an Asus G50v, and can't wait to try out Windows 7, but I'm a little worried about recovering Vista afterwards. I don't have actual Windows Vista OS discs, to keep costs down on my laptop Asus gave me a set of recovery dvds, which only work MY computer. They restore the computer back to the origional factory settings like using the windows.old file (I think, I've had to wipe the computer once, I pressed f9 during startup and started windows with OEM, although the disc was in the drive, I'm not sure if it was actually used).

I'm worried that If I install Windows 7 some Asus specefic files will be deleted and once August 1 rolls around I won't be able to re-install vista.

I have vista 64 home premium, if that helps.

A:Recovery discs instead of vista OS discs, can I still get vista after August 1?

Quote: Originally Posted by The angry Asus User


I'm using an Asus G50v, and can't wait to try out Windows 7, but I'm a little worried about recovering Vista afterwards. I don't have actual Windows Vista OS discs, to keep costs down on my laptop Asus gave me a set of recovery dvds, which only work MY computer. They restore the computer back to the origional factory settings like using the windows.old file (I think, I've had to wipe the computer once, I pressed f9 during startup and started windows with OEM, although the disc was in the drive, I'm not sure if it was actually used).

I'm worried that If I install Windows 7 some Asus specefic files will be deleted and once August 1 rolls around I won't be able to re-install vista.

I have vista 64 home premium, if that helps.

Maybe you should make a backup image of your hdd, at least that way it would be exactly the way it was b4 7

8 more replies
Answer Match 54.6%

i got my laptop from a family friend and i think they deleted the recovery partion and i never got recovery discs for it how can i get my computer to work again sence there is no bootable os?

A:no recovery discs nor recovery partion now have no os

OK, having the product key means that there's a chance that you can use a generic Vista disk. If you don't know anyone with a Vista disk you can download the files and instructions from here: - note that there are three files for each version and you will need all 3 - the largest is over 2.5Gb so make sure you do it on a fast unlimited connection."I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

7 more replies
Answer Match 54.6%

Is it poss. to copy discs in A drive?

A:how to copy discs in A drive 31/2" floppies

Yes, howto: click here also using Diskcopy click here and also all windows versions up to Windows 10 click here

2 more replies
Answer Match 54.6%

I'm trying to fix a PC for a relative. The problem is that it wont reboot at all after it got the blue screen at start up. The computer would continuously reboot until you turned it off. It's not possible to boot into safe mode either.

I have tried booting from a Windows XP disc. The CD drive recognises the disc and begins to boot. It will get so far and then get the error message "File sbp2port.sys is corrupted. Press any key to continue"

Doing this only results in the computer rebooting again and being stuck in a loop.

Any help or advice is much appreciated.


A:Solved: Windows XP wont boot at all and recovery disk fails

6 more replies
Answer Match 54.6%

I recently recovered from my hdd crashing but soon after it crashed again this time it wont boot ...the recovery options require my OS but refuses to locate one for me to select... also I tried booting it with windows 7 CD gets as far as the starting windows Logo and then stalls until it Restarts

A:Windows 7 Fails To Boot After Crashing recovery Options Not Optional

Unless the DVD is damaged, the system should not reboot when booting from the DVD.

Are you sure this is where you're booting from?

Have you changed the boot priority in your BIOS to boot from CD/DVD?

1 more replies
Answer Match 54.18%

I'm currently in the process of copying files back from the cloud in the exact same location where I had them before and now it says that the file name is too long and prompts to see whether I want to skip the file or not. The error message given does not
give the full file name or the path so it is impossible to see which files were copied successfully or not. This never happened with XP! Then afterwards I found that some of the files with long names did copy successfully whereas others didn't. I find this
to be a very user unfriendly process and I'm totally confused! These are critical files and I'm sure I haven't exceeded 260 characters or whatever. This is soOoO frustrating!!


A:file copy error message not sufficient + file name too long will not copy

Hi ,

There is a limit of filename length within Windows Explorer. In the Windows API (with some exceptions discussed in the following paragraphs), the maximum length for a path is MAX_PATH, which
is defined as 260 characters.
The shell and the file system have different requirements. It is possible to create a path with the Windows API that the shell user interface is not able to interpret properly.
This means that your long filename can only be handled at the command prompt level and you cannot drag and drop an illegal length filename within Windows Explorer.

Please simplify your folders and titles.

More information, please check the part of Maximum Path Length Limitation in the link below. Cai
TechNet Community Support

5 more replies
Answer Match 54.18%

Hi guys,

I recently backed up my Hitachi drive which developed bad sectors and then restored it to a same size Seagate one. The operation was done through Norton Ghost. Both backup and restore operations completed successfully, however, when I tried to boot up with the new drive, Windows 7 failed to boot with the message

autochk not found - skipping AUTOCHECK

and rebooting afterwards.

Can't boot into Safe Mode either.

1. There are two partitions, one is marked as 07 and the other is 27 (VAIO recovery). No hidden partitions.

2. The recovery console says Bad Driver (A recent driver installation may have caused a problem), because I believe the driver for previous hard drive was different (this one is actually a Seagate Momentus XT, so it must have some different driver). Yes, I ran it three times. By the way, recovery runs from the same hard disk.

Guys, any idea how I can get this thing to boot. I really don't want to reinstall tons of programs, even though I can obviously recover all of my docs.




A:Windows Fails to Boot after Norton Ghost recovery (autochk not found)

Did you instruct Ghost to copy the MBR?

9 more replies
Answer Match 54.18%

Laptop configuration:

Windows 7 64 bit Professional
Linux 11.04 (dual boot)

i7, 2Gb RAM.

The computer has been running fine for the last year. I am giving the series of events below:
(Please note that linux is still running fine, so this cant be a hardware problem)

###Today, when I started my laptop, it failed to start. It showed no error, its just that after the windows logo comes, it froze in a black screen with mouse cursor visible.
###I forced restart, and then it gave me the option to repair, because windows was unable to start.
###I chose repair, and the repair program started "detecting problems". Then it gave me the option to either do a system restore or cancel. I chose system restore.
###I let it run for 3 hrs., but it seemed to make no progress, so I forced restart. (It didnt let me cancel also, said that current recovery process cannot be canceled)
###I tried to enter safe mode this time, and was successful. I went to system restore, where it showed me an option to restore to an older point where I hadnt uninstalled a game (Assassin's creed Revelations)
### For some reason, I didnt restore the system. I thought that maybe all this was a temporary problem. So I restarted normally, and tried starting windows the normal way. It failed. After the windows logo comes, there is a black screen with mouse pointer for a few seconds, then it automatically restarts. (this is what happened then, and also happens now)
### I tried enteri... Read more

A:Windows 7 startup fails. Recovery disk says -isapnp.sys missing or corrupted

As far as I know you can do both. But preferably try to use command prompt from an installation disk because who knows if the downloaded file is healthy.

2 more replies
Answer Match 54.18%


I'm running a 3 partition Raid 0 setup with Windows XP Pro, Data Drive and
Windows Vista being the uses for the 3 partitions. Recently turned my
computer on one day and loaded up XP and it failed to load. Hit logon
screen, entered my information, and then it froze right after it loaded my
desktop picture. Happened multiple times. I have not made any
software/hardware changes in over 2 weeks. I can boot into safe mode however.

Attempted to fix the error using system restore. I have tried 2 different
restore points that are quite far apart. The system restore fixes the
problem, but only for the next boot. After that, the exact same issue
reoccurs and I have to use system restore again to access XP. Also as a side note, I cannot access the internet from XP when I restore my system, everything else works fine.

After this, I attempted to use my XP disk to use Recovery Console to rebuild my boot files. However, my computer blue screens right before I get to the "Welcome to Setup" screen of setup, so I cannot use recovery console.

Next step was to boot to windows Vista and scan the drive using checkdisk along with Ad-Aware, Kaspersky Suite and Avira Suite (had copies of both from work, tried them one at a time). They all found no problems with malware and checkdisk found no errors on my XP drive.

I'm pretty much out of options!!! I can't even reinstall XP since my
computer blue screens when I attempt to boot of the disk, and I have tried w... Read more

A:Windows XP fails to finish loading, cannot use Recovery Console/System Restore to fix

9 more replies
Answer Match 53.76%

        I lost my windows 7 home basic pre installed recovery disc for my above mentioned product, I need my product's windows 7 home basic software please help me.

More replies
Answer Match 53.76%

Hi All
I have a rather large file system with lots of folders & subfolders. When I want to save previously on Xp operating system I'd search in explorer open the folder I want then copy the address (e.g c:\customer records\client name\job address).
In windows 7, when I copy the folder address i get this "search-ms:displayname=Search%20Results%20in%20electronic%20files&crumb=location:S%3A%5CSEQ%5C011_Estimating %5Celectronic%20files\CHERMSIDE , 17 smith ST"

As you can imagine I cant paste that into a save as field and expect it find the folder location.

Does someone know if it can do what I want? keeping in mind this is about time saving and productivity exercise so I need a simple solution. It is also on a work computer so a lot of settings are locked.

Appreciate any help

A:Copy file address after doing a file search in windows explorer

Find solution myself
Hold down shift right click and select "copy as path"

1 more replies
Answer Match 53.34%

The 500 GB Samsung Hard Drive on my HP Pavilion a6500f PC running on Windows Vista Home Premium (64-bit) crashed. I bought and installed a new 500 GB Western Digital Caviar Blue model WD5000AAKS hard drive on the PC. I ordered recovery disks from HP using the computer's serial number and confirmed that the Build ID on the recovery CDs and the sticker on my computer match. However when I attempt to recover the system Windows loads the recovery files and then I get the error:

"This PC is not supported by the system recovery discs. You will not be able to recover this system with these discs."

I have tried 2 sets of recovery discs from hp and get the same error. I have attempted to use the Cyberlink Recovery Disk Utility from hp but it fails. This Utility only supports Windows 7 per the hp page.

I would appreciate any help on how to move forward. I am new to this site so if I broke any rules please feel free to correct me. Thanks.


A:System Recovery Fails with hp Supplied Recovery Disks

How much did you pay for your recovery discs and is it refundable? If you the recovery disc costs more then $100, you would be better off purchasing a copy of Windows 7 which is far more stable and a less of a memory hog.

8 more replies
Answer Match 53.34%

Tag on bottom of laptop states Windows 7 Home Prem OALast system installed and running successfully prior to being "fixed" by others was Windows 8.1 Professional (x64) (build 9600) "You must restart"That is last message I get after what appears to be a good install using the recovery DVDs. I have tried installs using only the 3 recovery discs and with those plus the Application and Driver Recovery disc.   Preceding that are notices received to restart the computer but I have no way to do that since pointing device non-existant.  I have attempted to turn off computer and turn it back on but after 5th installation attempt when I try power button I get flashings lights on the power and WiFi keys which leaves me no way to trun off computer but to unplug power cable and remove battery. Is clean install from DVD of Windows 8 or 8.1 possible?  I have valid prod# for Windows 8.1

View Solution.

A:DV5-2130us Recovery Fails Using HP System Recovery DVDs

Hi @John_Bandera,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with revocery Windows 8. I will be glad to help you. Yes, you can do a recovery to Windows 8. Here are some microsoft links to help.Create installation media for Windows 8.1Create a USB recovery drive Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below!  Thanks.

3 more replies
Answer Match 53.34%

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8.1 Pro, 64 bit
Processor: AMD E-300 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
Processor Count: 2
RAM: 2666 Mb
Graphics Card: AMD Radeon HD 6310 Graphics, 384 Mb
Hard Drives: C: Total - 281129 MB, Free - 233356 MB; D: Total - 19850 MB, Free - 2098 MB; E: Total - 4055 MB, Free - 935 MB;
Motherboard: Hewlett-Packard, 3577
Antivirus: Windows Defender, Disabled
I am trying to build a recovery drive on a USB flash drive for Win 8.1. I have been unable to copy the Recovery Partition from the PC to the recovery drive. It appears to be disabled when I view it from the Recovery Drive. I have discovered that in Windows 8.1 the recovery partition is installed in a INSTALL.WIM file format. How do I locate the Windows 8.1 INSTALL.WIM file and how can I register the INSTALL.WIM file as the Recovery Image on my PC? This is very complicated for me so any step by step solutions would be welcome.
I downloaded the Windows 8.1 Enterprise evaluation kit and became totally lost.

A:Solved: Windows 8.1 Unable to Copy Recovery Partition

8 more replies
Answer Match 53.34%

When I tried to do a recovery (not recovery console) in windows XP Home Edition, the keyboard appears not to work. It works in the BIOS however when windows XP loads, the keyboard turns off then back on and the keys stop working, execpt for the sleep botton.

Also in installation/setup of windows, there are copy errors, ex) Copy error: setup cannot copy the file (filename). There are a few files that arent copied, but i found a way to possibly fix this on the microsoft website, however it requiers the keyboard to type in a command. My first priority is to get the keyboard working, Ive tried using the usb keyboard and a ps/2 keyboard, no luck.

P.S. Ive run a virus scan, nothing.

A:Windows XP recovery: keyboard not working + copy error

6 more replies
Answer Match 53.34%

i think the registry has problems.
i found recovery disks i made.
also thinking of just going back to the way it came from the factory.

A:what do recovery discs do

Yes that is what the recovery discs are for to bring the computer back to factory when you got the computer.

3 more replies
Answer Match 53.34%

My hard drive failed on my pc and all things conbsidered I bought a new Compaq Prestige. It recommends making a recovery disc. I have had the PC for just under a week and did'nt have the proper DVD (it takes two) to make the recovery discs. My question is that is it ok to make a recovery disc in the next few days (I have downloaded just a few software security progams and my daughter has her MSN back) or would I have to re-set the pc back to the manufacturer's default? The friend of mine that set up my pc for me said its was ok to download these things and then make a disc. I'm just not sure he right? I would really appreciate some hep and advice please.

A:Recovery Discs

6 more replies
Answer Match 53.34%

Hi there,
I have rescued some HP recovery discs (DVD and CD) from being thrown out at my employer. They used to employ a PC tech but no longer do this and don't want the discs. I need to know if there is any way of finding out what models these discs are for. They have what appear to be part numbers on them (i.e. HP5013-3951) but typing those numbers into search on HP website or even google comes up with nothing.
I have 9 different sets of discs and could help people who need them if I could find out what machines they work on. I do know that the disc checks what PC it is being run on as a friend wanted to recover a HP and we tried every disc I have but it said "Disc not for this machine" on boot up.

Any ideas please???


A:HP recovery discs

The CDs are geared towards a specific setup on each system. Motherboard, drivers etc. If its not ment for your particular system its not going to work.

Usually the model of the system that is support is printed on the cover of the CD.

Have you contacted HP and asked them?

3 more replies
Answer Match 53.34%

Please help.I ordered the recovery disc for my HP DV6-6c40usAnd received 4 discs.System Recovery DVD Windows 7 Recovery Media Discs 1-3Application and Driver Recovery DVD When I did a restore on my system using Disc 1.  It restored and never asked for the other 3 discs.Was I suppose to know when to use them, or when to pull from them, etc.? I ended up having an issue with an erractic keyboard.  When I type an A it gives me something like acqi.  Normally any letter typed will give me 4 odd alphanumeric characters. Or pop up more pages.ALTHOUGH using a USB keyboard with my laptop works perfect.I uninstalled my keyboard driver and it asked to enter where the driver is, so I put the Application and DRIVER Recovery DVD in my CD player.  It did not access anything, it said there were no drivers on the disc. The instructions provided from HP ask you to enter the first disc and simply say you will be instructed when to enter the others - I'm still waiting.  That's why I'm asking. I also attempted to research the erratic keyboard issue and had no luck at all, seems lots of HP and COMPAQs expereience this, and others, but not as much. Now I am reformatting the disc in its entirety and will once again insert disc 1, but not feeling to lucky for success. Please advise.

More replies
Answer Match 53.34%

I was completing a Refresh of Windows 8.1 and connected to HP Support Assitant to download deleted apps.The deleted apps were reinstalled.I was then advised to create  Recovery Media but I did this this two years ago and you are told you can only do this once.I can only assume that I have received a message that is not really necessary or that the  apps I installed have changed and it may be advisable to create new Recovery Media.What to do.

More replies
Answer Match 53.34%

I had a new hard drive installed on my Compac desk top. I had 3 recovery discs from a previous crash. How do I get the stuff from my recovery discs onto my new harddrive? The first disc opened with 2800 images - none of which are photos or video that I had taken. The other 2 opened with hp folders. Do I drag the folders to "My Computer"? Also, I used to have Microsoft word. Now it's gone. Would it be on one of the discs and I just don't understand it's label? Thanks.

A:Recovery discs

If you didn't specifically backup your pictures and videos, they're not going to be on any disks. If the disk just contains data, you can drag and drop the files from it to anywhere you'd like on your computer.

If Word, a complete version and not a trial, was purchased with the computer, you should have received an installation disk for it.

1 more replies
Answer Match 53.34%

hp say only one copy of these discs can be made but can i rip them myself or make a clone or anything else?

this is just in case anything happens to these discs!


A:Hp Recovery Discs

I've made copies of the HP recovery discs back when I had an HP. I tried to copy the discs themselves after I created them using HP's software, and was able to with no problems. However, I never actually had to use them, so I can't say for sure if they'll work or not once you make a copy of a copy.

I labeled each CD (CD1, CD2 etc.) and placed them each in their own protective jewel case, then put them in a tupperware container and put them up where they wouldn't be touched or moved.

Now, should something happen you could always buy a copy of XP home (or pro or whatever) and install it on your HP computer. You'll have to reformat the drive and delete the partition that contains the pre-installed OS that came with the machine. I did this and had no problems that weren't easily overcome (I had an issue reformating the partition with the OS on it, so I used another program and booted from disc to delete it and reformat the entire drive).

3 more replies
Answer Match 53.34%

Hi Guys

Ok this is the problem i have. we have a couple of pcs in the house, both recently purchased 3 months old both on vista home edition. One pc has picked up virus, not sure where from as it has norton anti virus something to do with add ons. This is my kids pc mainly used for gameing and chat rooms. So i cant go on the internet on this 1 so i decided to do a recovery. I presumed i had done the recovery discs correctly but what ididnt do was disc 2 on both pcs. I have done this on the good pc now and have to copys of recovery disc. But on the other machine i started but it didnt complete as i didnt have both discs. Now i cant get in to this machine , it will only let you go to the recovery menu or nothing at all. So the big question is can i put recovery discs from a hewart packard pc onto a compacq pc will this cause problems. or is there still another way of recovering the pc getting in to the ghost copy on the hard drive. please somebody help me!!!

A:recovery discs

9 more replies
Answer Match 53.34%

Hi,  im looking to create a 2nd set of recovery discs for my hp pavillion p6 2000ukm,win7, because i messed up the 1st time. Previously before this i had another topic asking about how to get recovery discs and i was told to ring hp support and they would ship them out for "FREE". 3 mins later and a quote of ?50+ for recovery discs isnt free. But i tried creating some myself and i messed up doing it. I need help to recreate these recovery discs and i dont know how. I looked up previous examples but nowehere could i find the files mentioned. I had "show hidden files etc" clicked as well. Any help would be great. Thanks.

A:2nd set recovery discs?

HP10070 First of all, let me apologize for you being given bad information.  There are new posters on this forum and they have been telling folks stuff that is not true -- including saying that HP Recovery Media is available for free, which it is not. Second, there is no way to make a second set. but if your PC is working properly and all you really want is some recovery media to restore your PC in the event of problems, my recommendation is to do that using Macrium Reflect. Macrium Reflect (MR) provides a FREE version that can be used to image and restore partitions or entire drives.What I recommend is the following:1) Download and install Macrium Reflect (MR)2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive or USB stick3) Use the option to create a boot USB stick or CDMy experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition.  This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.I use this all the time and it typically takes less than 10 minutes to do the image backup and about the same time or less to do a restore.  Plus, MR has the option to Add a Recovery Boot Menu entry.  This allows you then to boot into WinRE, and you can then use that to do a restore -- when you can't boo... Read more

1 more replies
Answer Match 53.34%

My computer is starting to get full of junk for example leftovers from downloads that have since been deleted.

What I'd like to do is to erase (reformat) everything from my hard drive including all partitions, and load on a fresh copies of everything.

The computer is a laptop from HP Model G60t600 and when I first bought it I made recovery discs that were stored on the hard drive partition D or in other words the D drive.

But I don't know how to use them. My main concern is that after I erase everything I won't be able to boot the computer.

I don't know what's on the recovery discs and it's a new computer that I've never tried this on before.

I did it with my old computer and XP and I'd like to do the same thing with the new one and windows 7


A:Using recovery discs

You either have DVD to recover or a recovery partition.
If you have a recovery partion, you hit f11 on boot
May I suggest, back up your stuff and try the recovery partition. If it works you will be all set.
It will be like the day you took it home. It is called a factory recovery

6 more replies
Answer Match 53.34%

i need hp recovey discs for hp pavillion dv6-1030us, cnf849089L and part number NB145UA#ABA.this site just keeps taking me in circles when i tried to follow form instructions Thank you for your time and consideration of this matter

A:need recovery discs

Hi: It appears that HP no longer provides recovery disks for your model notebook. However, you can still get a set from this non-HP vendor at the link below...

2 more replies
Answer Match 53.34%

i did one disc but had to formatt the 2nd one not a problem with that but in the meantime the recovery program shut down tried to use it again but will let me carry on where i left off any one out there had this happen to them and if they managed to get going on it again as you only get one go at it which i dont think is very good

A:cant do recovery discs

I will ask to have your issue escalated.   From what you have stated, it would seem that you were unable to complete the process of creating a recovery disk set. I highly recommend that you request HP recovery flashdrive media instead of a DVD set. One scratch on the recovery disk label side and it is ruined. That is not the case with flashdrive recovery media, as it is durable and does not require use of an optical drive.

2 more replies
Answer Match 53.34%

My hard drive is on its way out. Luckily it is still under warranty and will be replaced for free. Anyway, Compaq tech support recommended that I make a set of recovery discs once I get the computer back.....My question is...I once started to run the program that makes the recovery discs...and it said I would need 11 blank CD-R' this right? it seems like a LOT of discs just for recovery.

computer is Compaq Presario model SR1803WM
Windows Xp
3.2ghz Celeron Processor
512mb Ram
60gb Hard drive.

the only thing extra on it that I will lose when they put on the new hard drive is FireFox web-browser, and I can reload that no big deal there, its just that i find it hard to believe that it can take 11 discs when Windows XP comes on just 1 disc when you buy it.

A:Recovery discs.

Yep thats about right, I just created them for a customers HP machine thats about 3 years old and it took 9 disks. This machine also had a dvd and there was a option to use dvd's and that would have took 2

3 more replies
Answer Match 53.34%

Hi All:Hoping one of you good people will help me out. 1.  I have a Veriton X498G and an Aspire 5750Z which I purchased a couple of years back. I have just done a complete Restore on both, which worked great.     Now that I have all the Win 7 updates should I make new Recovery discs for both with all the updates installed? 2.  What are your thoughts and recommendations to letting Microsoft install Windows 10?     Should I do anything to my B1-730 Tablet.

Go to Solution.

A:recovery discs

Recovery disks don't include any updates you installed, but just the plain OS from factory to re-install. so, if you need to have a disk with all the updates, the only way is to create a system image (an updated copy of your installation), so you don't need to re-install all the windows updates; by the way i don't know if your windows 7 version has this option. About Windows 10, i would follow this instruction to check if your laptops are suitable:

7 more replies