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Dell Inspiron 17 7000 Series 7559 Fan Issue, Multiple Other Issues Subsequently Found, PLUS Clearly Undertrained Technician

Q: Dell Inspiron 17 7000 Series 7559 Fan Issue, Multiple Other Issues Subsequently Found, PLUS Clearly Undertrained Technician

Hi--
I bought the laptop mentioned in the title, the Inspiron 17 7559, a little under 3 months ago for school as well as some gaming. A couple days before I spoke with tech support the cpu fan (fan on left side if you're looking at the top of the laptop and are in front of it) began making a horrible grinding/squealing noise.A little background: before going to school, I spent a decade as field technician on both military advanced electronic systems and production-class robotics systems. So I opened the back panel just to glance at the fan, see if maybe there was a glaring physical abnormalities, as the fan was clearly grinding on something and when it kicked into high would be scraping fast and hard enough to produce this noise.
I open the back cover, a screw falls out from its happy little home (which is, needless to say, both Not A Good Thing and Ominously Foreboding), followed by the shorn threading which had come from another screw. Also, three or four screws were VERY loose. Which explained why the case had begun to separate near where the monitor pivots attach to the case. Completely structural screws. I tightened those up a bit, but didn't mess with any screws in the component housing area, as thos can have specific torque settings and such, and overtightening can do real damage. As for the fan, its sitting a millimeter or so lower in its housing than the other, and even the slight spinning it did while I took the chance to spray it clean with some canned aircaused it to make a much lower version of the initial noise.I close the case and immediately call tech support.
I completely understand that sometimes, hardware fails.a certain percentage of parts will make it out and then fail. It's no big deal, very understandable. I am, however, very troubled about the screws. Theres no way vibration had done all that in 2 months. despite that, I called and told the "tech" what was going on, what I'd done so far, and what I thought the issue was. I know how hard it can be to work for fellow tech professionals, though, So I let him know that he was the Man in this situation, and we'd do any tests that were needed.
During all this, grinding starts again, which he says he can clearly hear over the phone dell support .we connect him remotely, he runs the dell short hardware troubleshooting tests, and proceeds to tell me that due to the test results, he is positive its a driver issue, and a complete OS reinstall will fix it. I once again said that I was pretty sure it was hardware, He told me he had read the test results, and all signs pointed at driver issues.
The series of tests that was run, with results, is actually viewable to me in my dell profile pages. There were no fan-specific tests run in that battery of tests, A couple days later I ran the POST tests, and they very quickly isolated the issue to the cpu fan.
I was left with Windows reinstalling (noise being made during both boot up and the reinstall process, I was told that was normal for a driver issue when I expressed my disbelief that the Windows drivers ran during post). Anyway, he told me to use it as normal for a few days and to make sure everything was updated, and my issue would be fixed.
I didn't turn it on for a week, as between being in a summer college session and having some anxiety issues left over from military service, I just couldn't even handle thinking about my next move. Obviously, I'm not going to start leaning on a potentially critically failing cooling system with my normal higher-resource uses, namely some fairly resource-intensive gaming to blow off steam, nothing crazy though, worst offender would be Watch_Dogs set at 60 fps and medium quality graphics, I dont really ever turn stuff like vertical sync or triple-anti-aliasing on anyway.

Anyways,eventually i started it up, let it update, and after all that...

Same noise. Because apparently it was actually a hardware issue. Who'd'a thunk?
This is verified a few days ago. I had installed a well-known hardware monitoring tool, and noticed the heat jump to 140 degrees farenheit. I shut it down immediately and when it had cooled, ran post Hardware diagnostic , and was notified that the cpu fan is now in a total fail state.

And I'm at a complete loss for what to do. Ignoring the cooling system issue for a second, the screws coming out paired with the casing separating point to issues during assembly,
So here I am: mid-semester, lost everything I had on it due to the reinstallation, with no other computer to use. That adds a bit of difficult to my scholastic endeavors, but at least I don't have a major that depends on me having a solid system of my own, like Computer Science....oh, wait. ***.
I'll wrap thing up, this got really long. My options seem to be to either send it in for repair, the prospect of which terrifies me, not to mention that at this point, the physical integrity of the system is gone. It's less than 3 months old, and I've taken very good care of it. I don't have the luxury of buying things like this for myself often at all. Unfortunately, that includes the current time and the foreseeable future. It's bad enough I live with a couple massively painful, chronic health conditions, and I'm only 33.The computer, MY computer, is the world that I have created to help me cope with a sometimes overwhelming and harsh reality, and I'm sure I'm not unique in that here. It's what I love. It's what I truly excel at. It's what gives me a reference point when I'm having 2 hour long anxiety attacks every morning that sometimes get so bad I get lost in the maelstrom, but if I can get to that box, and open a bash shell, and start scripting, or open steam and play Undertale a while, or jump on irc and help someone in a support chan somewhere fix their problem and be a little happier, then I have a waypoint against these storms, and I know everything will be ok. And I had Dell to thank for that, I love this computer.
And now its gone. And I don't have those things.
I'm not looking for a freebie, and I don't think any less of Dell for what's happened. I'm not even completely sure why I wrote all this, besides to document what happened and hope that maybe someone with the ability to make this right reads this and decides to. Partially to show how your products have affected one person, the good and bad. I fully expect both flames for this way-too-long, boring, indulgent support forum question, and a canned, unhelpful response, but some part of me, the part that still chuckles when he thinks about the "Dude, you're getting a Dell" guy, hopes you prove me wrong. But not about the getting flamed, cause what kind of person writes something like this in a hardware support forum? Some sort of slightly autistic jerk, thats who. At least, thats who did this time.

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Answer Match 99.9%

I have a Inspiron 15 7000 Series 7559.   It is 5 months old.  The left hinge started clicking and now everytime my computer opens the computer is starting to come apart.  I have the premium warrenty.  I have called 3 times today and talked to different people.  I have been disconnected 3 times with no one calling me back.  They say that the hinges are not covered under warrenty.  It hasn't been dropped or mistreated.   I have been a dell customer for over 15 years so i'm not sure  why they are giving me a hard time or not calling me back.    Also while gaming my fan is running super hot.    

Does anyone have any suggestions or a number I should call to get actual decent help.

Thank You ,

A:Hinge and Fan issue Inspiron 15 7000 Series 7559 NOT HAPPY ATM

Hi HIGHMAINT30,
Does the system overheat? Does it freeze or turn off automatically when its hot? What applications are you using when the fan issue is noticed? Is the fan noisy? Does it run with noise from the time the system is turned on? Are there any bluescreens / system crashes?
Update the BIOS - http://dell.to/2aV8Rib - restart the system and check the fan functionality.
When you contacted our colleagues, do you have the case reference# for us to review?
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

1 more replies
Answer Match 89.1%

I'm in trouble, at least 2 times a day I need to restart the laptop, it's nothing to add or go bar to the middle of the screen ...Already tried everything, updating drivers, windows, restore ..
What can i do?

http://s118.photobucket.com/user/koltipelto/media/2016-09-22%2009.01.59_zpseqnrvklp.jpg.html

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Answer Match 89.1%

I have W10 on a new Inspiron 15 7000 Series 7559. When I have a mouse or trackball connected, I would like to turn off the touchpad. Otherwise stray fingers from typing move the mouse around.
I went to the control panel and found an option that says "Leave Touchpad On When Mouse is Connected". If I turn that off, then the touch pad is disabled. But I'm using a wireless trackball. When I turn the trackball off, the touchpad doesn't start working. I have to remove the trackball's USB dongle before the touchpad starts working. Ideally, the touchpad would work whenever the trackball isn't working. But it's not that convenient.
On my old Dell laptop, there was a hotkey for enabling the trackpad. That would be ideal. I'd like to enable it quickly depending on whether I'm using the trackball or not. I can't find any hotkey on this laptop. And I can't even find a quick way to get to the control panel setting.
Any way to make this more functional? Possible solutions would be (in order of preference):1) Have the control panel setting work whenever the trackball is turned off or missing, even if the trackball dongle is still in the USB port.
2) Have a hot-key that could enable and disable the touchpad.
3) Create a shortcut directly to the relevant control panel page.
Thanks for any help,
     DaveT

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Answer Match 88.5%

Hey guys,
Ive recently purchased a Dell Inspiron 15 7559 laptop and installed windows 7 x64.I've installed all the drivers from the Dell website that matched my model, however i still have issues with the touchpad. I'm able to right/left click but not scroll. I tried downloading the alps and synaptics drivers for touchpad and restarted the pc without any help.
Anyone experienced issues like this and found a solution?

Cheers

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Answer Match 88.2%

I have recently installed Windows 7 on my Inspiron 15 7000 - 7559. I managed to found most of the drivers and get the hardware working.
However for the Touchpad, I cannot find driver or software for it. Windows 7 just uses the default drivers PS/2 Compatible Mouse. When in the Dell drivers site, it does not have drivers for input devices.
It works fine as a regular touchpad but it does not have the additional function such as two finger scrolling etc. 
This is still fine to me until I realized that my palm will accidentally hit the touchpad when typing. Looking  at my older dell laptops, I saw that there is a palm rejection feature for the Dell touchpad.
Windows detect this trackpad as Atmel Maxtouch.
Can anyone please advise me were to find a compatible driver to solve this issue?
You help and assistance is greatly appreciated.

A:Inspiron 15 7000 Series 7559 - Touchpad Windows 7

I run the laptop Dell 7559 Inspiron i7. I had the same problem but I have found the drivers that worked for me.Here is a link which has the drivers i was able to get my gestures back downloads.dell.com/.../7559_Input_Driver_GJ4DY_WN32_15.3.1.1_A00.EXE

20 more replies
Answer Match 88.2%

Service Tag
HLTJ1D2
Computer Model
Inspiron 15 7000 Series 7559

So, problem is not with hardware, as all dell tests passed and evrthng is OK.
Windows does not boot (none, 7,8,8.1,10)
It stops.:

Error Code is memory management or DLC watchdog violation or ...nonpaged area smthng like this.

Please help.

A:Inspiron 15 7000 Series 7559-Unidentified Problem, Please HELP!SOS

Hi Georgian Dell,
Thank you for reaching out to Dell Community Forum.
Do you get any BSOD error code?
Can you private message us a picture of the error code? Also, did you try to re-install the operating system (none, 7,8,8.1,10) ?
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

1 more replies
Answer Match 88.2%

Hello, I'm having trouble with the video, at least 3 times a day I have to reboot the laptop, because the windows of the bar disappears ...
[URL=http://s118.photobucket.com/user/koltipelto/media/2016-09-22%2009.01.59_zpseqnrvklp.jpg.html][IMG]i118.photobucket.com/.../URL]

I have tried to unital and install all video drive, windows update... What I can do?

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Answer Match 88.2%

Hi All,
I just bought my Dell Inspiron 13 7000 Series 2 in 1 for 2 weeks, I found out that my casing color from
silver grey color became dull color. Anyone facing this kind of issue before?
For the images below, you can see what happen to my casing just in two weeks after I purchased.

A:Dell Inspiron 13 7000 Series 2 in 1 Casing Issue.

Any Dell Inspiron 13 7000 Series users face the same issue?
Hope you can share with me if you purchased this laptop.

21 more replies
Answer Match 87.3%

Dear Dell Support team,
Could you help me, please?
I have just purchased below laptopInspiron 15 7000 Series 7559Service Tag: 7J828B2 
I try to install Windows 10 Professional to replace Windows 10 Home for my laptop but I can not.
How to replace Windows 10 Home by Windows 10 Professional on above laptop Dell.
Thank you in advanced for your support,

A:How to upgrade Windows 10 Professional for Inspiron 15 7000 Series 7559

Hi,
Thank you for writing to us!
The system has been shipped with Windows 10 Home, the OS activation license is also for Win 10 Home Win 10 Pro can be installed but activation would requiree to purchase license from Microsoft We would not be able to dispatch media for Win 10 Pro or assist with activation as the system order is not inclusive of Win 10 Pro
Thanks
Robin

1 more replies
Answer Match 86.4%

About once every month, my laptop keyboard will freeze up out of nowhere. It doesn't matter what I'm doing at the moment. However, at the same time, the power button also stops responding. In order to turn off my computer, I have to unscrew the panel under my laptop and unplug the battery cable. After re-plugging the cable in and rebooting, my laptop works fine... until the next time the keyboard fails and I have to do everything described above again.
I have attempted factory resets and system restores but nothing I have done seems to resolve the issue. I suspect that the issue may be related to the actual keyboard's hardware but I am hesitant about opening up my laptop unless it's actually necessary.
Anyone who has experienced this problem or has any insight would be greatly appreciated.
I can post specific specs if needed but here is a screenshot of some of my general specifications: i.gyazo.com/da92a4946a6acafa272ec0811f14c5e3.png

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Answer Match 86.4%

About once every month, my laptop keyboard will freeze up out of nowhere. It doesn't matter what I'm doing at the moment. However, at the same time, the power button also stops responding. In order to turn off my computer, I have to unscrew the panel under my laptop and unplug the battery cable. After re-plugging the cable in and rebooting, my laptop works fine... until the next time the keyboard fails and I have to do everything described above again.
I have attempted factory resets and system restores but nothing I have done seems to resolve the issue. I suspect that the issue may be related to the actual keyboard's hardware but I am hesitant about opening up my laptop unless it's actually necessary.
Anyone who has experienced this problem or has any insight would be greatly appreciated.
I can post specific specs if needed but here is a screenshot of some of my general specifications: i.gyazo.com/da92a4946a6acafa272ec0811f14c5e3.png

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Answer Match 84.6%

Hi there,
I have a brand new (2 days old) Inspiron 15 7559. Today I went to turn it on, and it refused to power up. The backlit keyboard came on, and I noticed that the front LED would come on, then after awhile it would start blinking orange. 
I've tried it without the battery, just on AC mains; and just on the battery and the result is the same. 
I tried looking around for some information but haven't found much related to my issue. Any suggestions or easy fixes? Or is it something that needs to taken into Dell?
Thanks in advance!

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Answer Match 84.6%

Around once a month, my laptop's keyboard will randomly stop working out of nowhere. It doesn't matter if I am playing a game or just simply browsing Google Chrome. At the same time, the power button stops responding as well. The only way for me to turn off my laptop is to open up the panel under the laptop and pull the battery cable out. After replugging in the battery cable and rebooting, my laptop goes back to normal until a month later when one of these random freezes happens again.
I've tried factory resets and system restores but nothing has solved this problem. I was thinking that the root of the problem being with the actual keyboard's hardware but I am hesitant to open up my laptop unless I'm absolutely sure of the cause.
If anybody has also experienced this issue or has any suggestions, they are greatly appreciated.
I'm not sure what system specs I should provide so here is a screenshot of some general information about my laptop: i.gyazo.com/da92a4946a6acafa272ec0811f14c5e3.png

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Answer Match 82.5%

i set a admin password and system password in bios of my laptop and i forgot them , so i can,t access any thing on my laptop , please help me with this problem because i have many works depends on my laptop

A:Admin or system password for my laptop dell inispiron 15 series 7000 (7559)

You've asked already in your other thread - the answer is the same:
Call Dell support with verification of ownership of the system.
en.community.dell.com/.../19994866

1 more replies
Answer Match 81.6%

I got flickring problem only while playing games in my laptop.

But,i alreday tried lots of way to fix this problems still i can't fix the flicker problem
I changed the power plan to High performance
I changed the Intel graphics video setting from maximum power saving to maximum performance
Finally,i updated my display drivers also .
Guys,please help me to fix this problem because it irritating me while playing games.
thanks..

More replies
Answer Match 79.8%

I bought a new Dell Inspiron 15 7000 - 7559 core i7 with touch display about a 4 days ago. I've noticed the screen flickers on low brightness level. (below 30%).
If you have any solution for this please let me know.
Thanks

More replies
Answer Match 78.9%

I bought the Inspiron 15 7000 (1TB HDD, non-touch) two months ago and have noticed that my screen flickers slightly intermittently. I'm adding a link to a video showing the problem at the bottom of this message.
I first noticed the problem during my first week of using this laptop and assumed it was a driver or software issue. Since then I've searched through forums to see if someone else has a similar thing going on. A lot of people have commented negatively about the screen for this model but that's mostly because of the colors and low brightness.
I have installed all the latest drivers (video, graphics, BIOS) from Dell's website as well as played with power settings (Dell Power Manager Lite and Intel's Graphics Properties) but to no avail. I should also point out that having the laptop on battery or plugged in makes no difference and the problem persists.
Please let me know if there's anything else I should try before sending it back to Dell. Thank you!
Link:

A:Inspiron 15 7000 (7559) screen flicker issue (video linked)

UPDATE: I sent the laptop back to Dell for repairs and they replaced the system board. Unfortunately, it has made no difference and the screen flickering still persists. Really bummed.

6 more replies
Answer Match 106.68%

So, this happened a long  time ago but when ever I try to turn my computer on it wont start up, but when I plug it in there's a weird buzzing noise you can hear it if you put your head near the laptops keyboard and also if you put your head near the bottom of the laptop and there is also no display when plugged in. I really need a solution without buying a new laptop. 
Please help 

A:Dell Inspiron 14 7000 series - 7437

Hi Charlierca
Thanks for writing to us. 
When did the issue start? Have you made any hardware or software changes? 
Please try an external monitor if available. 
Almost all the parts in this model are quite complicated to remove including the battery. 
The noise can be from fan or the hard drive. 
Is it possible to record the buzzing noise and send to us. ? /
Should your system be under warranty we can get it repaired. 
Await your response.
Regards

1 more replies
Answer Match 105.84%

So Dell made a really terrible decision.  They have a transparent strip in the power button for an LED light to indicate if the power is on.  A power indicator is a given in any laptop, no matter how cheap it is.  However, Dell in all of it's genius decided to not include an LED bulb on laptops up to the Inspiron 7000 Series, despite leaving a transparent slot for it.  Seriously, what happened to this brand?!?  Do children make these laptops now?
I want to fix this, as my laptop is no longer returnable and a power indicator is absolutely necessary.  So the only thing I can think of is replacing it with one from the 7000 Series somehow (with some help probably).
This is a Dell Inspiron 5559.  I also have an Inspiron 5547.  Not sure which exact 7000 model I should get the part for...
Are they compatible?
Is there an easier way? Like how Fn+H turns on the hard drive indicator?
Thanks.

A:Can I replace a Dell Inspiron 15 5000 Series power board with a Dell Inspiron 15 7000 Series power board?

The systems use different case and mainboard designs -- and may even be made by different companies.  The answer in all likelihood is no.
I don't think Apple has produced a Macbook with a power indicator -- the PC vendors are playing follow Apple.

1 more replies
Answer Match 105.84%

So, I've had my Inspiron 13 for about a year or so. I've had no real major issues or complaints, including upgrading to Windows 10 and those that I did have were solved with a simple search. After having my laptop for a year, its storage eventually filled up. I used a program called CCleaner to delete any junk files on my system, doing my best to make sure the program didn't delete any files that I needed, or that were necessary to the system. However, my best wasn't good enough as my system lost its functionality to automatically rotate depending on what orientation the system is in (Auto-Rotate). I went to the support page for my model, ran the system diagnostic more times than I can remember, as well as doing a full system scan twice, but all the tests showed that my system had no errors and was up to date. I reinstalled all the drivers on the support page, and uninstalled and reinstalled QuickSet64 and the ST Microelectronics 3-Axis Digital Accelerometer Driver, as this thread had suggested the problem may lie there. I also downloaded the Dell "Intel Chipset Driver" as this thread had suggested, verified that QuickSet64 was starting up with my system as this thread had recommended, and disabled the sensor in Device Manager and re-enabled as this thread writer had done, along with updating as many items in Device Manager as I could. I did however notice that I only had one sensor whereas others have seen two, and the numerous t... Read more

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Answer Match 105.84%

Hello, I purchased this touch laptop months ago and it has barely been used or even mobile. I have had an issue with the screen flickering for quite some time, it came out of nowhere prompting me to use the laptop less. 
The screen does NOT have an issue with flickering and brightness. The screen flickers EVERY time I move/touch the monitor at all. Sometimes when I move the entire laptop. Please give advice on what I should do as I don't have a ton of $$ to go anywhere to get it fixed and I bought the laptop in brand new condition from Craigslist so there is not a warranty.
Thank you for the help and please do not respond if you have the same problem, but you do not have a viable solution, that helps no one. 

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Answer Match 104.58%

So I was hoping to be able to add a second monitor with my Dell Inspiron, but I didn't have an extra monitor just lying around, so I was hoping to be able to use my old laptop for the same purpose. I tried hooking up the two computers with an HDMI cable, but there was no response. I'm fairly certain that the issue lies in the Inspiron's Display Adapter, which uses the Intel graphics card instead of the Nvidia one that is also installed. Is there some way to change the display adapter that the computer uses?
Or, if I'm just completely wrong about what's causing my problem, is there something else that could be making it so that my two laptops won't connect via HDMI?

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Answer Match 104.58%

Just got my new laptop today, and of course first thing I do is open it up and put in an SSD. Well it looks like the "holder" that you put the drive in before screwing it into the actual laptop is warped... Photo attached. If you look, towards the left of the pic is where the screw is, then the caddy slowly protrudes out, then goes back in closer to the second screw. Do you guys think this is cause for concern (ie will it randomly one day destroy my entire laptop due to the pressure)? Or if I leave it alone should it be fine.

Thanks

A:Warped HDD caddy Dell Inspiron 15 7548 (7000 series)

You could take it out, take the drive out, then use light finger pressure to straighten it out. From what I can see, it wouldn't cause me any undo concern. If the retaining screw isn't binding I wouldn't worry about it.

6 more replies
Answer Match 104.58%

So I recently bought a Dell Inspiron 17 7000 series laptop and was super stoked.
Then I got home and noticed it has a lot of audio problems.  
When I plug in my external speakers I get a sharp, loud, startling crackling noise when I sometimes change windows.
More importantly, my external speakers are not working with this Dell.   The subwoofer has NO SOUND coming out at all.  The non-subwoofer speakers seem to work fine.

I tried downloading both audio drivers that were mentioned by the verifed answer in the thread here  but I get this error message each time:
Some one please help!  I spent too much on this Dell to get this problem.  Every laptop I've boughten has worked perfectly out of the box except this Dell.   

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Answer Match 103.32%

Hi,I bought a Dell Inspiron 15 7000 Series laptop around about November time last year, and after a BIOS update a couple months ago or so it now will randomly go to a black screen, but the backlight is still on. The BIOS update being near the time that this began to happen may be a coincidence, but it was the only real change during this period.On this black screen, I have no cursor and none of the buttons on my keyboard do anything. The only solution I've found is to hold in the power button to shut the whole system down. 
There doesn't seem to be a particular pattern as to when this problem occurs, it will just randomly go black.
This has happened around about 6/7 times in the past few months. All the events did occur late at night though (past midnight). However, this could just be because I usually sit on my laptop longer at night time, and therefore that increases the chances of it happening.
Due to many "Black Screen Crashing" problems with Windows 10 - that aren't the same as my problem - a google search did not help. 
System Specs are as follows: 
System Model Inspiron 7559
OS Name Microsoft Windows 10 Home
Processor Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Mode UEFI
Ram - 8GB
Graphics Card - GeForce GTX 960m
Thanks,Steven

A:Black Screen with Backlight Still On - Dell Inspiron 15, 7000 Series Laptop

Try system diagnostics to see if it finds any problem in the components:

Press F12 after power on
Select diagnostics.

You can also check Windows Event Viewer for any error message that was logged when the black screen crash happened.

Window-X => Event Viewer

1 more replies
Answer Match 103.32%

Has anyone used an Inspiron 13 7000 touchpad two-finger scroll gesture and also compared it to a Surface Pro 3?
I've been using the Inspiron 13 for months but just reformatted Windows on a Surface Pro 3 last night and wow - the 2-finger scroll responsiveness is virtually instant on that device.  On the Inspiron it always seems to take a bit of time to get going. 

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Answer Match 102.48%

I was playing a video game on my laptop around 4:30, when the keyboard suddenly stopped working. The mouse still functioned, so I tried clicking around to see if it was just a problem with the game. Then at 4:32, the mouse stopped working, too. I decided to try turning it off, but neither holding nor pressing the power button worked, so I unplugged the laptop from the charger and left it to run out of power on it's own. At 4:35, the display froze. I know this, because up until then the clock was still working. Currently, the vent fan is still running, and the screen is frozen. No keyboard buttons work, and neither the built-in trackpad nor an HDMI mouse is working.  Is there anything I can do to fix this, or do I need to send it in?The laptop was a brand new Dell Inspiron 15 7000 Series, with Nvidia GeForce GTX and an Intel Core i7.

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Answer Match 102.06%

The Hard Drive on my second new Inspiron 17 7000 Series 2-in-1 just died. The first one only lasted 3 days. The second one lasted 13 days.  Is anyone else having a lot of problems with the hard drives in these systems? The system hasn't been jarred (it hasn't even left my living room).
The first issue was I received, this message popped up on the Dell Logo screen:
Repairing disk errors. This might take over an hour to complete.
After more than 24 hours I gave up and exchanged it for a different one.
The second hard drive gave me this error:  Error Code:  2000-0142   Validation: 83350
Is anyone else experiencing pre-mature deaths with their hard drives on these 2 in 1's?
I'm wondering is it:
Low quality Hard Drives
Design issues (like drives getting too hot, they were left both running overnight)
Bad Luck (if it weren't for Bad Luck, I'd have no luck at all).
I'm just trying to decide if I should exchage it for a third replacement or if I should move on to a different system.
TIA - microdude

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Answer Match 102.06%

Hi 
I bought Inspiron 13 7000 Series 2-in-1(7348, Early 2015) a week ago and I have noticed the laptop is getting hot at the bottom after using for 20-25 minutes .

Is this known issues for this model ?
 Any there any solution of this problem or Should I return the laptop ?

Thank you 
Best Regards 

A:Inspiron 13 7000 Series 2-in-1(7348, Early 2015) -Heating issue

I bought a dell inspiron 13 - 7348 , 2 in 1 convertible on 25 of august, 2015 and now I am facing the same issue . it starts overheating within 10 minutes from the base and on the left side in particular it is very hot . moreover the surface on that side has become uneven and swelling is there . how your issue was resolved ?

2 more replies
Answer Match 101.22%

Windows 10 Anniversary update freezes at 75% on my Dell Inspiron 7537 (7000 Series) Laptop

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Answer Match 101.22%

Windows 10 Anniversary update freezes at 75% on my Dell Inspiron 7537 (7000 Series) Laptop. Is there any work around for this problem?

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Answer Match 100.38%

Hi everyone,
I am having a problem with the Realtek microphone in Skype.
The symptoms are as follows:
Shortly after beginning of the conversation the other party cannot hear my voice. Video is fine, the voice of the other party is also fine.
When this happens the microphone green bar in Options/audio settings will not be seen when speaking into it.
However I can hear what's spoken into the microphone in the local speakers.
I uninstalled the microphone in manager, re-installed the driver, did not help.
Uninstalled the Realtek hi-def audio driver. This helped first but then after 4 minutes talking the problem returned again.
 
I can see that when this happens the speaker icon in 
Control Panel\Hardware and Sound\manage audio devices\recording\microphone\microphone properties\levels
is crossed out. If I uncross it and put boost and level above zero the other party can hear me again.
This happens spontaneously, by itself. Even without Skype running, so this is why I think it might be a driver problem.
 
Any ideas? (please no "reinstalled driver" advice - has done so multiple times)

A:Realtek Microphone/audio driver fails in Skype on 2015 DELL Inspiron 15 7000 series

Methinks it is solved. Ran malware bytes, cleaned up stuff, rebooted.
Works now.
PS. It's my dad's computer....McAffee does not help much, especially when "you are your best antivirus" strategy is not followed :)

1 more replies
Answer Match 99.96%

Sir,I purchased my Dell 5558 laptop 4 months. After purchasing the laptop within a light spot was occurred at the upper of the LCD screen. I have complained to dell and after 3 days it was replaced but the new screen was also faulty more set up by the technician after that he call to his senior he said to change some cable as my point of view problem in lcd but he open my whole laptop and do research after 5 hours no result and again he requested a new lcd. The technician was not more proficient as the problem on LCD and he open whole my laptop its really frustaed.This laptop is not as good as compared with its price level. It is very poor laptop and also the service within warranty is very bad. I am facing now a serious problem with the Dell laptop. I cannot understand what is the solution and how I get it. I am completely disappointed with the Dell laptop.Attaching Phots andMy concern is if problem in LCD why your tecnician and seniors person say to open whole laptop is it really they professional or you just hire to waste more time as well as create more problem as this is simple problem related to LCD not the whole system and do your refurbished team quality check before sending parts to customer.LOOK PAST NOKIA ALSO DO THESE THING NOW ON GROUND ITS BETTER TO DO CUSTOMER SATISFACTION ELSE DELL ALSO ON THE GROUD SOON.ATTACHED IMAGE:NEW LCD ALSO FAULTY (NO QUALITY CHECK)PROBLEM ON LCD OPEN WHOLE LAPTOPRequest #: 938088409Status: Open-AssignedCreated: October 21, 2016 (GMT)S... Read more

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Answer Match 99.96%

Hi,
I opened my new Inspiron 7559 today, after updating all the drivers including the NVIDIA one, so I installed league of legends, upon playing the first game, I noticed my FPS was around 130 and would cap around there, I found this odd as the laptop I had returned before this was an older model by Dell and it ran the game completely fine at 215 FPS another thing I noticed is the game would freeze randomly, overall it feels like my laptop isn't keeping up even though it has really good specs, what is the possible issue?
Regards.
EDIT: Last night the game completely froze and I had to manually turn off my laptop and back on again.

A:Possible GPU issue on Dell Inspiron 15 7559

I have the same problem with my Inspiron 15 7559 playing The Division. Game hangs with fans at full speed and laptop won't turn off even when holding down the power button for more than 10 seconds. How do I manually turn off the laptop? It's still running as i type...

2 more replies
Answer Match 98.7%

I have brand new a Dell Inspiron 7559 (Core i5 model) which i received 2 days ago.  The inbuilt speakers work fine. But when I plug in my earphones, the is sound only on the left side and a very faint sound on the right one. When I check the left and right sound in the sound properties, both the test sounds appear on the left side only. The earphones I am using are Klipsch R6. And here are no issues with the earphones since they work perfectly with my phone and other Dell Inspiron laptop.
Any help would be greatly appreciated.

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Answer Match 97.86%

Hello,
I got this laptop recently and ran into an issue when connecting to external displays, in all games I am unable to set my video settings to 60Hz when choosing to project my display to the external screen only. If I duplicate the screen then I have no issue, but I want to be able to close the laptop lid and have 60Hz as an option, otherwise everything shows up as 59Hz which causes stuttering and flickering. The weird thing is that in Windows my refresh rate shows up as 60Hz at 1920x1080 but when launching any game 59Hz is the highest I can go to when set to display as "second screen only" in Windows 10. Please let me know what I could to fix this, and if it is not clear let me know.

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Answer Match 95.76%

I am having an issue with certain games where they have sound, but no visual. Using NVIDIA control panel, I can force it to run on my integrated card, which it then runs extremely laggy because its running on the integrated card, VS the 960m.
I only have an issue with this on certain games, some run with absolutely no problem, games like CS:GO, Skyrim, Garry's Mod, and others work fine. But then games like GTA V, Overwatch, World of Warcraft(?), City's: Skylines, Faster Than Light, and more do not work at all if I run it on my NVIDIA card. I see no pattern to any of these games, its just random games work and others don't unless I run them on my integrated Intel GPU.
Let me add I sent my computer to Dell themselves, and they didn't even fix the issue. So I am completely out of options.

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Answer Match 95.34%

I'm facing a peculiar issue with my Dell Inspiron 7560 laptop. When I start the laptop without the charger plugged in and press the power button, the laptop starts normally. However when I plug in the charger and then try to start the laptop by pressing the power button, the laptop simply won't start.It starts fine when the charger is not plugged in but when the charger is Connected , it won't start.
I have checked the charger and the same works fine after starting the laptop. The charger also passed the tests in pre boot diagnostics. I tried connecting from different wall outlets, still won't work.
The laptop is only a week old and this is the first time I'm seeing such an issue . I have also tried the "wake on AC charger " option in BIOS. So the laptop starts when i simply plug in the charger and the power button is no required .
So is it some issue with the charger or the motherboard or could be some loose connection inside the laptop. Kindly help if someone else experienced similar problems.

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Answer Match 92.82%

I have two issues. the first one i have seen it in another post but i didn't see some kind of a solution. I have the latest drivers in my inspiron 7559 and i have this issues:
1)  My laptop fans are awake long time after i quit any game. Especially GPU demanding games.  If i press the sleep button and i wake it up again fans doesn't awake up again. This is a strange issue. i have the 1.1.7 BIOS version.
2) My laptop for some reason is getting freeze at any situation. Last 2 weeks happened 3 times. One time happened in youtube and the other 2 in EDGE browser, and i couldnt move nothing. Neither the cursor.
I dont have any other problems with my laptop. All seems to be fine. But i dont know with these issues  i start to think some negatives thoughts...,
Any help please?

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Answer Match 91.98%

Hello,

Background
I received my Inspiron 15 7000 (7559) gaming edition yesterday. Brand new from Dell.ca, with 4k touch screen and dual HDD & SSD.

Problem
There is a faint, but noticeable and annoying high-pitch buzzing sound coming from near the center of the keyboard. This happens as soon as I use any audio after I boot. 
When I mute my speakers, the high-pitch stops and is replaced by a much less noticeable low-pitch buzz. 
The high-pitch buzzing volume is the same, regardless if my volume is at 2 or 100. 
Headphones plugged in, there is no buzzing from the earbuds, but still a low-pitch buzz from the laptop.
It sounds like as if the speakers were turned up all the way so there's high- or low- pitched static.
Edit: I'm unsure if it still buzzes when video/music is playing.

Remarks
I am considering re-installing the audio driver, and I will also call support in the coming days.
I appreciate all suggestions and input! 

More replies
Answer Match 91.56%

I just purchased this labtop and was running fine until after about a week the computer needed to update Bios. I closed all running programs and allowed for the computer to update. When I came back to check on my computer it would say no boot device found press any key to restart. I would do this repeatedly to no avail. I ran ePSA diagnostics and it said everything was working with the computer. Please help!!!

A:Dell Inspiron 15 5000 Series No boot device found

Tyler, I have the same problem....so what can we do?  I cannot use my laptop at all.  I will NEVER trust Dell again!  Keep me posted if someone figures this out!

2 more replies
Answer Match 89.46%

Hi 
Please assistance with this unfortunate case. I have a BRAND NEW dell inspiron 13, 7000 series. Had not been in use for more than 3 days... 
I have problems connecting with the WIFI (although all other devices in my apartment connect smoothly to the router). WIFI button does not turn, switch refuses to move to ON. Red X on the wifi network at the right hand bottom corner... 
I have read some articles suggesting to go the device manager, network adapter and update driver, but when I expand network adapter I only have 2 Bluetooth devices listed. Nothing about WIFI.... please HELP!! 
Second issue - tried to reboot several times as the laptop did connect to the internet for 2 minutes on reboot. All times, reboot fails and I get the following message: Driver Power State Failure. 
Please, I hope you can help me with this awful experience with Dell laptop. 

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Answer Match 87.36%

Hello, I just bought this Inspiron 7000 gaming laptop as a replacement for my old Studio XPS that *** out recently, and one of the selling points was the ability to add a hard drive in the empty bay. I threw my XPS's HDD into the slot, but then the Inspiron wouldn't boot. Removed it, booted fine. I assumed that this is because the HDD comes before the M.2 SDD in the boot order and tried to fix that, but to no avail. With the HDD removed I set the BIOS to legacy boot, but it appears that reading an M.2 slot is beyond its capabilities, because Windows just cycled "choose a boot option" over and over no matter which Hard Drive disk option I chose (there were 2, I assumed one would be the SDD). I switched the BIOS back and everything's back to being fine.
There must be some way to do this, but I'm coming up empty on searches. Does anyone have a solution?

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Answer Match 87.36%

It will work fine and then all of a sudden it says shutiing down and then shuts down..It may do it 2 or 3 times in a short spna,and then be fine for hours,and then do it again..This thing is only about a little over a month old and I am very upset....

A:MY brand new Inspiron 7000 series 2 in 1 keeps shutting down

Hi joerom,
I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.

http://dell.to/164l6g4

Also, please private message us the system service tag along with the registered owner’s name and email address so that we can check and assist you. To send a private message, click on my name and select ‘Send private message’.

Please let me know the findings.

1 more replies
Answer Match 87.36%

Hi,
Where can I download my original windows 8 OS which came with my laptop? I have lost the backup and recovery disks that I made when I purchased this item during my move. I have recently updated to window 10 but something went wrong a few days ago. I got virus and reformatted my hdd. Now, I am just running a trial version of  windows7. Thank you.

Bok

A:Original Windows OS for my Inspiron 15 7000 series

See here:
http://dellwindowsreinstallationguide.com/download-windows-10-technical-preview-iso/
Or here:
http://dellwindowsreinstallationguide.com/download-windows-8-1-retail-and-oem-iso/

1 more replies
Answer Match 87.36%

After Windows 10 upgrade, my laptop appears to be running flawlessly except one major annoyance: the screen no longer auto-rotates when in tablet mode.  This is a convertible PC, so this basically renders tablet mode useless. 
Details:
Fully updated system prior to installation of Win10
After upgrade, I updated all of dell's applications, drivers (one exception, see below)*, and bios.
Display settings - "Lock Position" is turned on permanently (greyed out, cannot adjust)
*When I try to upgrade the video driver, it fails because the recommended driver update for my system (July 23rd, 2015) says its older than the current version.
I suspect this is a driver issue.  Should I go ahead and install the older driver?  I know Win10 just rolled out so I expected a few hiccups but I was surprised to find very little info about this issue as of yet.  I use my laptop as a tablet quite frequently, so I would like to find a solution to this problem quickly. Thank you all for your help!

A:Inspiron 13 7000 Series 2-in-1 Auto-Rotation

Control Panel\Appearance and Personalization\Display\Screen Resolution
Tick Allow screen to auto-rotate.

6 more replies
Answer Match 87.36%

Hello,
I have recently experimented flickering in my screen. I purchased this laptop like a month ago.
Acording to some answers in here http://en.community.dell.com/support-forums/laptop/f/3518/t/19590879?pi41097=1 , One recommendation is to turn off the Dell extended battery life. But on Windows10 I do not have that option...What i see is Dell Power Manager Lite.
It looks like on direct AC and battery fully charged I do not present the flickering. If I unplugged the AC cable and battery goes lower than 85% I start seeing the annoying flickering.

A:Screen flicker on Inspiron 15 7000 series

Correction: Almost fully charged and still I see flickering on my screen.I attached the system information of my laptop

1 more replies
Answer Match 87.36%

I accidently trod on the screen and cracked it. Touchscreen no longer works. Can you suggest how I can best get it repaired please. I am United Kingdom based.

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Answer Match 87.36%

I have had my laptop for about two months and I have not been able to connect my wireless hotspot (H2O Bolt) to my laptop. I have been able to connect to the wifi provided at school and at the store I purchased it from (Frys Electronics), but when I get home I cannot connect it to my wifi. At first I thought the problem was my wifi, but it seems to work fine with my smart tv, my other laptop, my tablet and my ps4. The only thing it wont connect too is my laptop. I have tried running the network configuration settings many times and it has not helped. I reset my laptop as well, but it did not work. I even traded in my laptop for the same brand and everything to see if it was just the device but it still did not work. I took it to Frys to see if they could find and solve the problem but that was no help. I have run out of options and do not know what to do, i would really like to use my laptop at home for homework (which is what i bought it for) but i cant because it does not connect to the internet. Help some one please!
 

A:I cannot connect to the internet with my Inspiron 13 7000 Series

i dont know the H2O bolt - does it have a limit like other devices where you can only connect 4/5 devices at anytime

as you have another laptop - lets try some things , as you can copy between devices hopefully

------------------------------------------------------------------------
ipconfig /all

We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

For Windows 8
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​
For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

Now press Enter to open a command prompt box (A new dialogue box - black with white fo... Read more

1 more replies
Answer Match 86.52%

I just bought a new laptop a few days ago (no exact model, but it's the 17" 7000 series model, and it has a $999.99 MSRP) and while listening to music, I noticed the bass output is very weak to non-existent. I tried playing with every single setting in Dell Audio/MaxxAudio control panel but to no avail. Even tried reinstalling the Realtek Audio Driver, again solved nothing. My headphones work just fine as I tested them on my other devices and am getting bass output with them.
Any help would be appreciated. I really love this model, but I hope I am not looking at a manufacturing defect. The other aspects of the audio sounds fine otherwise, just lacking bass that would make my music enjoyable since the majority of music I listen to has a lot of bass.

More replies
Answer Match 86.52%

i just got this 2 in1 yesterday
So I noticed the top edge/border of my browser window appeared darker and at first I thought it might by the styling/shading, but upon closer inspection the screen is just dimmer near the top 1/4 - 1/2 inch of the screen all the way across.  I notice this dimmer area all too often.
I did the screen's self test by having the computer powered off, holding down the 'D' key while pressing the power button. While it went through its test I could still see this dim area on the screen. very noticeable as is cycled through different solid colors on the screen.  There dim area is still there after the self test is complete and after a normal boot into windows10. Ugh.
I don't think I can live with this.
Are there any other fixes I should be attempting with this?
Have other's been experiencing this issue?
I'm thinking this might need to be returned, but the question is - Is trying another unit worth the effort?
Any help appreciated. Thanks,

More replies
Answer Match 86.52%

Hi there everyone,
Can anybody please help me,I set my keyboard backlight to dim but everytime I turn on my laptop again after shutting it down the backlight is at full brightness.I know this doesnt sound like that big of an issue but its bothering me alot.I have windows 10 and updated Dell  software that comes with the computer.
Any help will be greatly appreciated.
Thankyou.
Regards,
Khizer.

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Answer Match 86.52%

When leaving the room where my Inspiron is, I will often leave the screen open and the laptop will go to sleep and the screen will turn off like it is supposed to. However, after leaving the room and returning about ten to fifteen minutes later, I find that the screen has turned on and the camera is actively taking pictures trying to use the facial recognition function. I don't know how long the camera was actively taking pictures but when I felt the camera, it was incredibly hot, suggesting that the camera had been taking pictures for a while and draining a good amount of battery. This has happened on numerous occasions and I enjoy the liberty of not having to close my computer down every time it is not in immediate use. I was wondering if there was some way to prevent this from happening other than just always closing the screen when the computer is not in use.
Thanks

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Answer Match 86.52%

Hi
I purchased an Inspiron 13 7000 Series 2-in-1 (7347) a few months ago now.
One evening after finished using it, the laptop was turned off and put away as normal.
The next time it was switched on, the screen had cracked!
This now means the touchscreen is useless and makes the laptop unusable at times.
I have already called Dell support and was asked to send pictures to a support staff member.
He has not responded and may have left the Dell Support??
Can someone please assist in resolving this, the laptop has not been mistreated or abused in any way, the screen has simply cracked from closing the lid of the laptop!

HELP!

A:Cracked Screen - Inspiron 13 7000 Series 2-in-1 (7347)

I could say about the same.  Bought mine in February.  less than 5 months later.  Shut the laptop off last night and tonight. I turn it on crack from top to bottom.  HOW?  barely used.  I emailed them.  Lets see where the that gets me.

17 more replies
Answer Match 86.52%

The touchscreen on my Inspiron 15 7000-series started to go black, 15 months after buying the laptop.  I don't watch movies or play games, or use the touchscreen-feature more than 1% of the time.  The servicer said it cannot be repaired and the entire screen (laptop cover) needs to be replaced by Dell. Is this a common experience -- that is, do touchscreens go bad just after the warranty expires? 

More replies
Answer Match 86.52%

I have a brand new Inspiron 13 - 7000 series 2-in-1 laptop. I have removed stylus several times, but after about 6 months, I cannot remove it now and does not come out at all. Is there any trick or any suggestions?
Service Tag: GP2ZD32.
Country: Saudi Arabia, Riyadh

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Answer Match 85.68%

Hi, I have Inspiron laptop 15 7000 series (7537) laptop and some of the keys are not working. When I press them to type..the letters are not typing . Not sure the exact reason. Can you please help in fixing it

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Answer Match 85.68%

yellowish tint in left bottom corner of the screen, is it hardware or driver problem? what is solution for the same?

More replies
Answer Match 85.26%

Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:47:16 PM, on 9/6/2009Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v8.00 (8.00.6001.18813)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Windows\system32\taskeng.exeC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\DellTPad\Apoint.exeC:\Windows\OEM02Mon.exeC:\Windows\System32\hkcmd.exeC:\Windows\System32\igfxpers.exeC:\Program Files\Common Files\InstallShield\UpdateService\issch.exeC:\Program Files\DELL\MediaDirect\PCMService.exeC:\Windows\system32\igfxsrvc.exeC:\Program Files\DellTPad\ApMsgFwd.exeC:\Program Files\HP\HP Software Update\hpwuSchd2.exeC:\Program Files\DellTPad\Apntex.exeC:\Program Files\DellTPad\HidFind.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\AVG\AVG8\avgtray.exeC:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exeC:\Windows\ehome\ehtray.exeC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\DELL\DELL Webcam Manager\DellWMgr.exeC:\Program Files\Spybot - Search & Destroy\TeaTimer.exeC:\Program Files\Digital Line Detect\DLG.ex... Read more

A:multiple malware found on Dell Inspiron 1420

Please help!!! I have tried uninstalling the malware but still am having troubles.. When searching with google it comes up with another search engine. And any search goes to a totally different website????
Thank you for any help or suggestions.

3 more replies
Answer Match 83.58%

I just buy a new laptop Inspiron 13 7000 series 2-in-1. It comes with Windows 8.1. It happened (not sure why) that the volume control is frozen at the top-left corner screen with the 0% volume level, so I can not adjust the volume at all both on the keyboard and on the touch screen. 
What I have tried is below
- In control panel, sound, communications: when Windows detects communications activity
  Select "Do nothing" 
- uninstalled audio driver and leave it is automatically reinstalled after reboot
- uninstalled audio driver and install the audio driver downloaded from dell support
- do clean boot and uninstall-reinstall driver
It was resolved once when I tried pull off and push back the usb for the logitech wireless mouse. When the volume control got stuck on screen again, I tried this again but it does not help anymore.
Any suggestion please. Thank you.
Nuch

A:volume control stuck on screen--not working--not adjustable, Inspiron 13 7000 series 2-in-1

Thank you!  Had the exact same issue today.  Here is a pic of the cable and screw in question.

7 more replies
Answer Match 83.58%

Hi, I can't seem to get anything higher than 1920x1080 in the list of available resolution options when I connect my Dell U2713HM monitor to my Dell Inspiron 15 laptop. I've run this monitor at 2560x1440 on another laptop over HDMI in the past but that was with Windows 8. The Intel HD Graphics 530 Control Panel doesn't offer any resolutions above 1920x1080 for the external monitor and adding custom resolutions results in the error "the custom resolution exceeds the maximum bandwidth capacity". I'm using the same high speed HDMI cable that worked at 2560x1440 with this monitor on my previous laptop. I'm fully up to date on all of the drivers for the laptop.
Does anyone have any suggestions? I'm not sure what else to try. Could this be a Windows 10 issue? Should I try the standard Intel HD Graphics 530 drivers from the Intel website?

A:Dell Inspiron 15 7559 connected to Dell U2713HM monitor over HDMI can't do 2560x1440 resolution in Windows 10

Hi JonoBloo,
The hardware on the system supports the 2560x1440. It should be a software issue. I would suggest you to uninstall and reinstall the video card driver from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

Press the Windows key and Start typing devmgmt.msc and then press enter.
Select the Display adapters listed and right click on it.
Now select properties.
In the properties window, under Driver tab, click on Uninstall button.
Check “Delete the driver software for this device.”
You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the Intel video card driver for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card drivers from Video section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.

1 more replies
Answer Match 82.74%

Hey which ram is best and do i need for my dell laptop 2 x 8 gb , i found a couple but unsure i got told i need either cl11 cl13 and it has to be ddr3l 

www.amazon.co.uk/.../ref=ox_sc_act_title_1

www.amazon.co.uk/.../ref=pd_rhf_gw_p_img_4

More replies
Answer Match 81.9%

Hi All,I have an Inspiron 15 7000 series (7559) to be exact.Core i7 processor,4 GB RAM,GTX 960M and 1 TB HDD.I have been trying to play GTA V,The Witcher 3 and a few other games but none of them work properly there is so much lag.I have reinstalled windows all NVIDIA drivers and everything is up to date.While playing the game GTA V in this case when it lags my DISK is at 100% in the task manager could that be the issue.I have been so disappointed with this laptop till now.Can anyone please help me with this issue.
Thank you.
( I have contacted dell they have replaced my motherboard which includes the Cpu and Gpu twice but still nothing)

More replies
Answer Match 81.9%

My dell inspiron 15 7559 wont shut off, the keyboard stopped working, the mouse and trackpad stopped working and the power button wont shut the computer off. Please advise on how to turn it off.

A:Dell inspiron 15 7559 unresponsive

I suggest you contact Technical Support for assistance in the link below:
www.dell.com/.../Contact-Information

If Dell doesn't answer your question then I suggest you( or a very good friend) remove the battery, press the " Power On" button for 20 seconds, install battery,adapter, and then power on the system. Hopefully your computer function well now. 
www.dell.com/.../Procedure

1 more replies
Answer Match 81.9%

Hi, I just bought a new Dell Inspiron 7559, with the 2 year warranty, but the problem is it only has an HDD, and I wanted to install a SSD, and possibly a 8GB DDR3, but my question is will doing this void the warranty, on the bottom of the laptop there is no sticker saying it will.
Thanks

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Answer Match 81.9%

Just got my computer back from Dell tech support having sent it because of an issue with no audio output device installed and the red x on the toolbar. The computer is in the exact same state as before I sent it with nothing fixed. I've tried reinstalling the drivers multiple times, checked if audio services were running and all of that. Feels like a huge waste of money at this point and is especially disappointing because this computer was actually a gift for someone. Has anyone had this issue with this computer and have it resolved without resorting to an external usb sound driver?

A:Dell Inspiron 15 7559 No Audio

You can diagnose this by performing a system recovery (reset the laptop back to the original factory configuration.) If there is still no audio immediately after recovery, before getting on the internet, then the audio hardware has failed and Dell will have to fix it under the terms of the warranty. In other words they could not say it is a software issue and therefore not covered.
If the recovery does fix it, but the problems recurs after getting on the internet, then probably some Windows Updates-related issue.

1 more replies
Answer Match 81.9%

Hi,I have bought dell Inspiron 7559 2 months back. Around last 3 weeks iam facing hanging issues which is increasing. both keyboard and mouse pad hangs for a 2 to 3  second and gets normal. now its hanging again and again. Iam not even playing games on it that requires huge processing power. I hanged 7 to 8 times while writing this post.Please suggest what to do.

More replies
Answer Match 81.9%

Hi, i have an Inspiron 15 7559. Last week my battery  was damaged and can't use it anymore, since then I have low fps while gaming (gta v, witcher 3, etc.), I've read there is a kind of throttling when there is no battery, maybe the turbo boost is not being enabled.
Is there a way I can make the laptop work again like before, I can't buy a new battery yet because I live in Peru and is hard to find this battery model.

More replies
Answer Match 81.9%

Hi Everyone,
I have a new Dell Inspiron 7559:
I use it for work, mainly translation tools, and also for some ocasional gaming (Witcher 3, Cities skylines, etc.).
So I was thinking on maybe upgrading it a bit, but as I´m on a budget I can only afford upgrading the ram up to 16GB or to buy an SSD of 250GB, what would you suggest to upgrade?, which of both would have more impact on the performance?.
Thank you very much!

A:Upgrade Dell Inspiron 7559

If it's running a conventional (or hybrid) hard drive, the SSD will make much more of an overall impact than the memory upgrade.

1 more replies
Answer Match 81.9%

Dear MY VENDOR IN PAKISTAN IS SELLING 7559 WITH 128GB SSD AND 1TB HDD. CAN I REPLACE THE 1TB  HDD WITH SSD. WILL IT BE SATA3SSD AND WILL THERE BE ANY RESTRICTION TO ITS SIZE. THIS IS BECAUSE I DONT WANT TO TRY TO UPGRADE 128 GB SSD AS ITS PRECONFIGURED WITH WINDOWS 10 AND RECOVERY IMAGE. PLEASE WHICH BEST SSD CANREPLACE THE HDD. THANK YOU.

More replies
Answer Match 81.9%

Hi, I am looking into upgrading/adding another RAM for my Dell Inspiron 7559 laptop. Is this specific unit compatible without any issues? I need moderators to answer please thanks in advance :)
RAM Link: dynaquestpc.com/.../

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Answer Match 81.9%

Hi All, I recently got a Dell Inspiron 7559. It came with a 8GB Skhynix "hmt41gs6bfr8a-pb no aa 1506" RAM stick. I'd like to upgrade it to 16GB. I thought I had bought the same 8GB RAM model from ebay, but I had received an 8 GB Skhynix "hmt41gs6bfr8a-pb na aa 1511". Are they two completely different models because of their different nomenclature? Can I still use it to upgrade my ram? Thank you

A:Dell Inspiron 7559 ram upgrade

There's only one memory socket on this model, so an 8G isn't going to get you an upgrade.  You need a 16G module to upgrade.
These are available, but brace yourself of the price - they're expensive:
<<www.crucial.com/usa/en/inspiron-15-%287559%29/CT7932597>>
(as you can see, going from 8G to 16 causes the price of a module to rise by a factor about five).

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Answer Match 81.9%

Hello.
Why Active State Power Management is not supported on Dell 7559? Any plans to fix this with BIOS update?
In Windows if I do powercfg /energy it reports the following: 
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

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Answer Match 81.48%

New laptop arrived today.
First boot no issues, second boot, error message which locked the system as follows:
"Display driver NVIDIA Windows Kernel Mode Driver, Version 353.82 stopped responding and has successfully recovered"
Whole system froze, left it for thirty minutes then had to turn off using the power button, and the same thing happened again, restarted, system ran tests, this time it booted okay, so downloaded latest Nvidia drives and updated the system, all on the system fine, then it rebooted and I got a BSOD that it was impossible to recover from the system basically just rebooted on to the same screen on a regular basis this one is
"DPC_WATCHDOG_VIOLATION", google sends up some many potential answers, finally got in to the advanced system menu and rebooted into safe mode, removed 960M from device manager and then rebooted, no issues.
Ten minutes later, BSOD as above.

Resetting windows and it is buggered, still have the DPC_Watchdog_Violation.
Anything we can do about this or it is just a return and refund?
In the UK, service tag 
<ADMIN NOTE: Service tag removed per privacy policy>

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Answer Match 80.64%

Hey everyone,
I was using my Dell Inspiron 7559 this weekend and suddenly the audio from my headphones quit. I had no problems in the first month I had the laptop, and the audio from the speakers still works fine. When I plug in the headphones the dialog box also doesn't show asking me about the audio device connected to the port. I know the headphones work on my phone, and I've tried deinstalling the Realtek audio driver and using the native driver. Nothing seems to work. Anyone have any suggestions? I'm grateful for any help!
Best,
Cameron

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Hello, my dell is getting some issues with its speakers, a kind of popping crackling noise, I've just registered two videos. After updating the bios it seems working better and is not as much as before. Should I rma my laptop or it's a driver issue? This is the first day that I have been using it.
before:

after updating bios:

A:Dell Inspiron 7559 speakers popping

user75970 popping crackling noise
Hello. It's a common problem with that model. See the Choppy/Skipping Audio FAQ for the solutions other owners have found. The 7559 section is the 1st section after the links at the top of the FAQ.

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Answer Match 80.64%

Hi,

I recently bought inspiron 15 7559 i7 and found that the keyboard is bilingual.
It's little bit hard for me to type as the enter key is really small. 
Would it be possible to get another keyboard (with different layout) and replace it? 

Thanks

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Answer Match 80.64%

Hello,Got the Dell Inspiron 15-7559Standard with 100 gb 2,5 inch HDD.Inserted a Kingston 2.5 inch HDD, works fine.Now days later I also inserted a M.2. Sata SSD. Both Disks work.But when selectign legacy boot and first selecting the second HDD it does not boot up the 2nd HDD. It gives an error message saying boot.msgr is missing.Tried :- Legacy mode, Secure mode on and off- Turning back to Uefi mode with secure mode on and off- Legacy mode and all kidns or boot orders.When I press F12 at startup and go to boot selection and select 2nd HDD, there is no problem, it boots up my 2.5 inch ssd no problem.Now I installed windows also on my M.2. Sata SSD and this one boots up fine in legacy mode. No issues at all. But also now when setting 2nd HDD first it still boots up the m.2. And once again manually selecting the 2nd HDD at startup works fine.I would like to use the 2.5inch ssd as boot device and the M.2. sata as storage.I have my reasons for this lol. :) Can anybody supply me with some advice/help?Thanks in advance!

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Answer Match 80.64%

Hello,

I bought Dell Inspiron 7559 and I am very happy with laptop. However, I noticed that there is some backlight bleed on the bottom of the screen. I dont know what is acceptable level. Is this good or defect?
Thanks for help.

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Answer Match 80.64%

My 7559 laptop is still relatively new but I feel like ever since an update in June it's been acting strange. It froze for no reason and wouldn't shut off when I held the power button. I had to unplug it and let the battery die. When I restarted everything was fine so I ran McAfee got nothing and moved on.
That said, ever since it can't seem to handle sleep mode as well as it use too. I was able to leave it on for a few weeks at a time and now I feel like I have to turn it off daily or it's Memory goes up. It's also frozen once since the initial freeze but that time it actually let me hold the power to turn it off. 
I'm fairly certain I'm not the only one experiencing this. I think it's the update that caused it, but I don't really have any proof other than McAfee hasn't found anything. I've been keeping the task manager up to keep an eye out but the only things that are noticeable are System and Compressed memory and McAfee. Well those and Chrome but chrome's always been a hog. 
I can deal with it for now, but I'm hoping there will be an update or something to fix it. I'm really just posting to see if anyone else has experienced this or something similar. 

A:Dell Inspiron 7559 high Memory

There is no need to wait until the battery runs down to turn off a frozen laptop nowadays. Simply hold down the power button until it shuts off. It will take 30-40 seconds.
You can uninstall updates if you think there is a bad update. Open Settings, Update, Advanced Options, View update History, Uninstall updates. Not all updates can be uninstalled but some can. You should also check the Event Viewer for clues as to what might be hanging up the computer.

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Answer Match 80.64%

Hello, I'm having a small problem with my new Dell laptop.
I can't find the option where I could set my keyboard backlight to stay on constantly. It keeps falling asleep (turning off) after a short period of time. It is really annoying late in the evening as I always have to wake it up. Is there any way I could turn off the automatic sleep mode or atleast prolong it?
Thanks in advance :)

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Answer Match 80.64%

I have a brand new dell inspiron laptop which was delivered yesterday. First day worked fine. Have woken up this morning and the ac adapter is not charging the battery. I did a diagnostic boot and when scanning the battery the error message read:
D93TNC2
2000-0131
83692
I have no idea what has caused this fault and how to get it fixed. Please help, ive had this laptop less than 48 hours. 

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Answer Match 80.64%

As the title says how exactly do you achieve this?

I have an ISO Ran RUFUS 2.6
GPT Partition Scheme for UEFI
Fat 32
8192 Default
X Quick Format
X Create a bootable disk using
X Create Extended label and Icon Files

so the next part is the Kicker Dell did a number on their Bios and rather than using standard logic as we have done so many years just setting the boot order to "Boot USB" first, you "Only" have the option to create a "Boot Program"!!! so you select your USB Drive then which ever file you want it to boot I'm Assuming? So I tried selecting Setup, bootmgr.efi, and autorun with no results!

I get the secured boot error crap, turn that off and I get Legacy BIOS (that defeats the entire point) What the hell happened to Win95 Boot Discs and FDISK?

I am so frustrated with this garbage, I found out the hard way with Windows 10 and trying to nuke the SSD and put a clean install of 8.1 on it.

Any directions especially concerning Dell's wonderful BIOS would be appreciated!

Thanks

A:How to install UEFI on Dell Inspiron 15 7559

Try setting BIOS back to default then press F12 when you boot. Select USB device from the UEFI section of the boot menu.

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Answer Match 80.64%

Hello,
I have bought this laptop about 2 months ago. Since i bought it, I have noticed that it's performance is not what i should expect.
I mean, i can be in Google Chrome viewing a page, and in the moment i scroll using my mouse, the laptop like freezes for a milisecond and then continues. Same happens when playing videogames, i can be playing at low/ultra details, 60+ frames per second, but every now and then i get a frame drop and then it goes back to where it was before, it's super annoying and shouldn't be happening.
I always thought it was something with the game, that it was not well optimised but it seems to be the computer.
Things i have done:
1. I reinstalled Windows 10 using the software provided by Microsoft.
2. All my drivers are up to date
What could it be? my laptop specs are:
6th Generation Intel Core i7-6700HQ Processor (6M Cache, up to 3.50 GHz)]NVIDIA GeForce GTX 960M 4GB GDDR58GB Single Channel DDR3L 1600MHz (8GBx1)1TB (5400rpm) Hybrid HDD with 8GB Flash
All these things occur with the laptop plugged or not, it doesn't matter. Gaming, i have used Balanced and High Performance battery mode but i don't see any difference. This has happened to me for example in CS:GO, LoL, World of Warships, etc.

This is a benchmark i did with HDTune: http://imgur.com/a/wf68f

A:Dell Inspiron 7559 video stuttering

When you are saying that it is stuttering, does it do this all the time or is it something that will be working and then you get a quick stutter and then things return to normal?  If this is happening, it's most likely just a point in time where the files that the processor needs to access files haven't been loaded into RAM yet.  Your processor then has to wait for the HDD to load the file and continue on from there.  Does Google Chrome do this all the time?  Again, when it first boots or if there is something that computer has to load on the webpage such as Flash or anything like that, it can cause a temporary delay in the time that it is loading.  If it's doing it constantly then it might be something to look at, but once in awhile, it's not uncommon for this to happen during loading.  5400RPM is slowest speeds for HDD and it can cause your computer to have to wait for loading here and there.

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Answer Match 80.64%

my dell inspiron 7559, hang in the middle of the game (Sniper Ghost Warrior 2) and it freeze, i dont know what to do because i cant turn it off with its power botton ... the speed of the fan is high. what should i do with this, should open the back case ang remove the battery to turn off or what?

A:my DELL inspiron 7559 hang and i cant turn it off

Press and hold the power button for 30 sec.  The system will turn off.

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Answer Match 80.64%

I just bought a new Dell Inspiron 15 7559 a month ago. The first week it was amazing with no problems at all. 
Then when I was working on it, left it plugged in and left is for a while, then came back to it after 1 hour or so, I noticed that the battery was discharging. 
Did not mind it until it went to "plugged in, charging" 0% and it shut off completely. 
I tried to turn it on several times and it did not turn on. 
Called Dell service center and advised to remove the battery. I cannot remove the battery completely because of the screw type but managed to remove the cables. 
I turn it back on and it worked again. But after a few days the probem kept recurring. 
Its going like "plugged in, charging" but it is not charging. Or "1 hour 05minutes to full charge" but after an hour it will be "1 hour 40minutes to full charge". I mean what gives. 
Have done all that was advised in the internet but not hing is working. 
I have done restart task manager, uninstall API, and all that, but the problem is recurring.
BIOS was updated recently also. So is it hardware of software. 
Please help for anymore ideas?
Its brand new, it rocks when it is working, but I dont have the patience to kept on checking for hte battery status. It is getting annoying also. 
Thank you. 

A:Dell Inspiron 15 7559 Battery Problems or So I think

Hi SANDMAN99,
Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible? 
Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

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Answer Match 80.64%

hi, my keyboard never lights up regardless of room light conditions.
any ideas?

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Answer Match 80.64%

I bought a Dell Inspiron 15 7559 laptop about a week or so ago and several days later realised some odd USB transfer behaviour. Tried all 3 different usb3.0 ports, same problem.
(Bios was updated immediately after cloning hdd to m.2 ssd and all drivers updated.)
(I swapped the 1TB hybrid drive with a Samsung 850EVO and installed an m.2 Samsung 850EVO) (OS and most files on the m.2 drive)
External hard disk: Transfer of large sizes or even a single large file (GoPro video near 4gb) occurred rather erratically (fluctuating between 90+ and 40+ mb/s) and eventually reaching 0mb/s and pausing there for quite awhile before transferring again at fluctuating speeds, sometimes reaching 0 and pausing again. File transfer completes eventually, but after a ridiculously long time.
The same hard disk works fine with my desktop (writes at a steady 90+mb/s)

External ssd: transfers for awhile before reaching 0 and giving an error code. (works fine with my desktop) (error code: 0x8000745D)

Thumb drive: writes fine at 90-100+mb/s, just like my desktop.  
Notes: File transfer problems mentioned above were from both the m.2 drive and 2.5mm drive, internal transfer from the m.2 to the 2.5mm Samsung 850EVO ran fine. Samsung Magician installed, problems persist with RAPID either enabled or disabled.
 
Solutions I've tried but have not made a difference:
Chkdsk /f /r
Booting into safe mode (transfer problems existed even in safe mode)
Uninstalling and reinstalling usb drivers
Disable/... Read more

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Answer Match 80.64%

I have just bought a Dell Inspiron 15 7559 and it just arrived this morning. However, when I try to play any sound the speaker starts to crackle heavily. The only solution that works is plugging in headphones and unplugging them which seems to work. But once you shut down the computer, and turn it back on, this problem still exists. I have already updated the realtek hd audio driver as well as the bios. I would hate to have to return the laptop as it works flawlessly otherwise.

A:Speakers Crackling on Dell Inspiron 15 7559

Install latest Realtek driver FROM REALTEK SITE, not from Dell site.
That Realtek driver ll have an advanced option to disable audio power management. That's it.

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