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Spectre x360 power adapter

Q: Spectre x360 power adapter

Hi, I know the new Spectre x360 15 inch comes with the new smaller power adapter (similar size to a apple charger) and I wanted to know if the x360 13 inch model also comes with this new smaller adapter? All the photos and unboxing videos I've seen of the 13 inch have been the larger brick so can anyone tell me if they are still coming with the brick or the new smaller one? Thanks

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Hello,I am looking for a compatible USB-C Multiport Adapater/Dongle for my 2016 HP Spectre x360 (Kaby Lake). I'm looking at 3 options I found: 1. Dell: USB Type C to HDMI/VGA/Ethernet/USB Adapter (Model # 470-ABQN)2. Apple: USB-C Digital AV Multiport Adapter (Model # MJ1K2AM/A)3. Cable Matters: USB-C to HDMI / VGA / Ethernet / USB Multiport 4K UHD Adapter (Thunderbolt 3 Port Compatible) [Model # 201014-BLK] Has anyone used any of them with the Spectre x360? Would appreciate any positive/negative experience. Thanks,Jack

A:Compatible USB-C adapter for 2016 Spectre x360

Hi, HP may have produce few other adapters at a later date. Please wait or try the following fully tested and supported adapters:               http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA6-1058ENW.pdf Regards.

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Answer Match 86.1%

Yesterday my laptop suddenly refuse to get power from AC source. Following the instructions on the web, I first assumed AC adapter faillure.But the adapter works well.The tiny LED next to the power inlet went off, although Windows catches the AC adapter driver and seems working.The last job I did before the problem was updating the BIOS, which is instructed by HP Support program.  I bring it to the service center, but they refused to take it since it's not a Korean-sold model (I bought it from the other country).Quite annoying because they did not take any questions at all, just repeating 'we don't accept that, go away'. Can anybody give me a solution?The battery is only half-filled, and after it dries I think it would be turned into a piece of brick.I really need a help. Thankyou in advance!

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Answer Match 84.42%

So like many others on this forum my HP Spectre x360 13-4106na has no power after 10 months. Last night I shut down my laptop and turned off the power at the wall. Today when I turned it on it would not start and the Power LED is not on, even though it is plugged into the mains. I have tried disconnecting all external devices/cables and have also bought a replacement Power Adapter but still nothing. I am now out of pocket by 39.99 for the new Power Adapter from Maplins and worse still I can't open an issue/ticket online as I have the HP 3 year Pickup and Return Notebook Service as this can only be done between the hours of 08:30 and 18:00 by  phone with one of their engineers. I have experienced the issue with the tracker as well as the Intel Graphics resetting although I had up until now put this down to Windows 10.  HP what is going on? I will be keeping a track on how the replacement process goes especially as I have the extended warranty and the laptop is still not yet a year old and will provide updates. Jonathan      

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Answer Match 84.42%

 I have problems with my Spectre x360.the power adapter works well, I've tried it, but it's as if there were, that is not charging the battery and turns off.It looks like a problem with the internal power adaptercould you help me  

A:HP - Spectre x360 power problem

With the notebook turned off and the power adapter conected, does the led stay amber in color? Have you tried charging it overnight while it is turned off? 

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Answer Match 83.16%

Hello,I purchased a while ago a Spectre x360 (from Best Buy), this was model 13-4110dx.Because this one was stolen I purchased another Spectre x360, but I could not get same modelso I purchased directly from hp what they have: model 13-4118nr.I still have the power supply of first model, my question is if I can use the power supplyof first model with the new model? I noticed power supplies are also not same model...I understand both models have same electrical spec, so I guess it is safe to use the power supplyof first model with new one, but I look for confirmation.Thanks,zvikush 

A:Spectre x360 power supply compatibility

Dear Customer, Both unit works with 45W AC adapter and has a 3-cell 56WHr 4.96Ah lithium-ion battery.So the A/C adapter are interchangable and will not harm the unit.If the Charging port of the New Laptop lets your connect the OLD charger and you see the battery charging, You may use it and it should work fine.    Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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Answer Match 83.16%

My Spectre just died. One second it was sitting on a table, screen dimmed, charging, and the next, poof, no power, no signs of life.I'm 28 days out of warranty and HP has refused to repair this as a warranty claim. Buyer BEWARE. There are scores of people with this issue, it is a manufacturing defect, but HP isn't doing a recall on it.I want it repaired for free (well, really I want my money back as I am not sure I trust it), but so far, nothing.

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Answer Match 82.32%

I just did a clean install of Windows on my laptop, and one of the things that I'm missing from before is the HP recommended power settings, which gave me better battery life than any of Windows' build in power options. I tried looking on the driver download page for my model, but I didn't see anything that seemed like it would restore this option. Does anyone know if there is a way to reinstall this?

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Answer Match 74.34%

Hello Forum, I've just managed to break the head of my HP Envy 14 Spectre (14-3011tu) power adapter cable.  The power adapter is one of those HP travel adapters (65W - 574487-001) with interchangable heads.  I called HP Australia and various HP suppliers to see if I can get a replacement interchangable heads or even a whole replacement adapter however no one has them in stock (well they have the base power pack but not the correct head and no one know when they'll get extra stock).   Do anyone know if there is a similar HP laptop that uses the same long 4.7mm adapter head as the HP Envy 14 Spectre (14-3011tu) ? I'd like to buy one so that I can hack together a new interchangable head cable whilst I wait for new OEM stock to come in.   PS. I've already ordered a few of the aftermarket adapters off eBay that clam to fit the Envy 14 Spectre however they are a few micronos too thick to fit in the socket.  Image below just in case you're having the same headaches as me.  http://support.tmg100.com/HPEnvyPlusAM1.jpg Cheers!











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A:Replacement HP Envy 14 Spectre (14-3011tu) power adapter cab...

Hey grainass, This is a hard part to find for some reason. I have confirmed personally with customers that this part number is the correct replacement for the DC cable that connects the power brick to the notebook.  687530-001 Click here to go to the HP Parts Store. At the top you'll see the Americas tab highlighted. Click on the Asia Pacific tab and choose Australia below. On the next page, in the Search by part number box, type in 687530-001 and press Enter. Then you can order it online or call the HP Parts Store at the number listed. Really hope this helps! Let me know if you have any questions!  -------------------------------------------------- Anyone else looking for a Spectre 14-3xxx replacement DC cable can use this part number as well. Just choose the appropriate country on the HP Parts Store link and post any questions you have. 

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Answer Match 70.98%

What's the difference between the HP Spectre x360 and the HP Envy x360? They both look the same.The only noticeable difference is that HP Spectre x360 has a Radiance Infinity display, while HP Envy x360 has an IPS display. Having the same specs, except for the display, why is the Spectre x360 more expensive than the Envy x360 ? Moreover, I thought that IPS is better than TN, which is my guess that is the technology used for the Radiance Infinity.

A:HP Spectre x360 vs HP Envy x360

Hi, You've got few questions about those products. Well, come to a store and yoy can see the differences. Better still, you can buty 2 machines and compare.  For build quality, the HP Spectre x360 is much better than the Envy x360 you can also find Pavilion x360 - we are talking about SPECS and BUILD here about plastics and metals about wood and gold. Regards.

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Answer Match 65.52%

Hello, Last winter purchased a convertible lenovo laptop. The first one had faulty hinges, I had it replaced on the same day I brought it in and the second one had faulty hinges and a faulty touchpad. So, I decided to ditch the cheaper computers and splurged on a HP spectre x360 from Best Buy. I live 200 kilometres away from large retail stores like this so getting back and forth is quite difficult, Staples was very understanding about the Lenovo laptops, however Best Buy told me there was nothing I could do when I described the problems I was having with my brand new HP. Several months went by and I avoided using the computer as much as possible in order to avoid facing the mistake I made in purchasing it. Eventually, my old computer became completely obsolete and I had no choice but use this HP.  My problems were not limited in any way. They ranged from an extremely annoying touchpad that sounded loose and made strange noises, the fact that the screen was closing on an odd angle, and the fact the the screen could barely stay open. A slight touch or even shifting the laptop would cause the screen to move. I could forgive these flaws if I had abused this computer or if it had received heavy usage, however I barely even turned the thing on. I contacted HP support and I must admit that they were polite, friendly and had my return materials sent very quickly.  My first bad sign involving the shipping process was the fact tha... Read more

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Answer Match 65.52%

Hej! I have a question regarding the  new 2016  HP Spectre X360 (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba). Is it possible to order it to Sweden or are there any local retailers I could directly contact? Thank you so much in advance,Marina

A:New HP Spectre X360

Dear Customer, Please go to this website:http://store.hp.com/SwedenStore/Please contact- 08-593 664 18 This link is for UNITED STATES ONLY (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba).  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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Answer Match 65.52%

Hi, my spectre x360 just out of warranty and will no longer charge the battery! Charger checked and working. When plugged into laptop, symbol appears to show connection but then states not charging. Battery nearly flat now but diagnostics state batter condition ok. Would appreciate any ideas to resolve please but I am not considered computer literate just general working knowledge!

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Answer Match 65.52%

My Spectre X360 is getting hot....I would like someone to address this issue and respond to me directly.  Love the machine worried about the heat.

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Answer Match 65.52%

Hi,Two weeks ago I bought an HP Spectrex360. Two days after buying it while using the keyboard, not the touchscreen, it began to touch the touchscreen by it selft only on a part of the screen followed continuously.This happend alot while i was using the laptop so I went to the place of purchase and I changed it with for one of the same model. But this new one  also it has the same fault, any recomendations of what should i do?

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Answer Match 65.52%

New owner of HP Spectre x360 - 13-4003dx here. I want to ask if the bottom of the laptop, the area above the fan openings where the FCC info/text lies, is supposed to creak when I press it slightly. I first heard this noise when I took my laptop out of the sleeve and held that area. At first I thought it was just rubbing against the sleeve, but after further examination, that is not the case. If this occurs with other models of the Spectre, it is a bad build quality, I am not sure which component is under there, but I want to know if the creaking noise is normal with only a slight press along the text area. Thanks.

A:HP Spectre x360

I have the same problem but in the front, in the back of the touchpad... really annoying. looks like the lid doesn't have nothing to lay on and the aluminium is very thin. poor quality for such expensive machine.

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Answer Match 65.1%

Hi all.I'm going to buy a HP Spectre x360. I've seen that there are three different products with (apparently) same specs but different product number: HP Spectre x360 - 13-4124nlHP Spectre x360 - 13-4132nlHP Spectre x360 - 13-4136nlDoes someone know something about the differencese between those?Thanks. 

A:Differences between Spectre x360

Hi, They are very close but NOT the same. Now, print the following specs and compare line-by-line. Can you see the differrences.   http://support.hp.com/ca-en/document/c05218339  http://support.hp.com/ca-en/document/c05226593  http://support.hp.com/us-en/document/c04939802 Regards.

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Answer Match 65.1%

Hi!I'm just experiencing some issues with my recently bought laptop. It is probably nearly 2 months old, and this is happening as I type this.  I am charging my laptop and it's been, say 30 minutes since charging and the charger is really hot! It's keeping me warm in this cold winter I could say.  Is there something wrong with it? Should I unplug even though it's charged up to 85% ... I have a feeling it's dangerous. If anyone has any advice, please let me now!  Much appreciated,Sam

A:Spectre x360 Hot Charger !!!!!

Hi @sammiie43,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the charge getting hot. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit?Please get back to me with above information, so I can help you better. 

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Answer Match 65.1%

Unfortunately our machine is 1 year + 1 month old and they won't give us a break on the repair. They estimate that it would be $300. I agree with many folks on this topic that this is a design issue and they need to do a recall instead of having their customers pay to replace the faulty parts.

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Answer Match 65.1%

Hi I bought HP Spectre X360 - 13-4290nz . Now I would like to buy Pen for it. I found : http://store.hp.com/SwitzerlandStore/Merch/Product.aspx?id=K8P73AA&opt=&sel=ACC Unfotunatelly there is no information if it will work with this laptop. Is it possible to check it somehow? BR Wojciech

A:HP Spectre X360 - 13-4290nz

Hi, Sorry I can't read, but the following one should work:     http://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=J4R51AA&opt=&sel=ACC#compatibles Regards.

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Answer Match 65.1%

It should be an easy thing to do. Contact HP Sales with my computer information, order the accessory I would like to purchase. Turns out, not easy at all. So I'm asking here: does anyone know of an Active Pen that will work with the Spectre x360? I'm hesitant to order one via eBay if there's only a chance that it will work (HP Store and Amazon seem to be sold out.)I contacted HP Sales. Not kidding, below is the transcript of the chat I had with a sales "consultant". To say that she is incompetent is an insult to incompetents. I can't find an email address for support to send this to, either.10/13/20161/17:45 PM Connecting...7:45 PM Connected. A support representative will be with you shortly.7:45 PM Support session established with TANIYA.7:45 PM TANIYA: Welcome to HP Customer Support for Notebook Support. My name is Taniya and I will be your technical support specialisttoday.NOTE: For security reasons, PLEASE DO NOT send credit card information via this chat window. If I need that information from you later, I willlink you to a separate, secure, HP web page to provide your credit card details.7:46 PM Connecting...7:46 PM Connected. A support representative will be with you shortly.7:46 PM Support session established with TANIYA.7:46 PM Elizabeth: Hello. I have a question about which Active Stylus to buy for a Spectre x360.7:47 PM TANIYA: Okay7:49 PM TANIYA: I am sending you links you can check them7:49 PM TANIYA has sent a link: http://h30094.www3.hp.com/product/sku/111... Read more

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Answer Match 65.1%

Hi after being bounced back to and fro from various departments of HP I'm still unable to get Pen support on my Spectre x360 13t-4200 model. I've came a few people that didn't have the firmware but were able to download it for their 15t series,  but so far I get a failed operation when I try to install the firmware. The same pen works on my sister's last year's model. Attached is a screen shot. ANy help is welcomed as I'm a graphic artist, I need my active stylus functionality  Please & Thank you. 13t-4200  13-4003

A:Pen Support for Spectre x360 13t

What is the name of the pen excact model number?  I will see if I can locate drivers for it.

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Answer Match 65.1%

All of a sudden from one day to the next my keyboard keys wont work at all. These are so far my mute sound my g my h my esc my @ and backspace. I have tried to: -reset my device the reinstall all my applications i had prior then didnt work then done a full file reset still didnt wor-in stall HP drivers from web site-install the previous drivers then upgrade-restored the BIOS defaults and installed the latest BIOS-completed the f2 keyboard test which didnt pass- changed the keyboard language from uk to us-tried flipping it into tablet mode and back So far none of this has worked amd looking through your forums its a known issue but i cant see a fix. My on screen keyboard works fine. My laptop is only a year old and now out of warranty.I have no restore point set either so couldnt reset to a time it was working.  Any body with any ideas on how to fix this issue please aas its frustrating the hell out of me. I have already spent 2 days working on this and process of elimination. Any body at HP know of this issue please reply or i am due to start working their soon so might find out also through 2nd line. I work in IT and hate spending time on my own equipment.Please help. Thanks

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I have bought my HP Spectre x360 - 13-4002dx on 3rd MAy 2015 the expiry ended 1 year later. it was working perfectly but one week after Warrenty expired it stopped working no 'charging light' not getting switched on,nothing.It is such a premium product and the quality is so questionable. I need to travel to US and need to handle a lot of things simulatniously please help me out. Recreate situation: I was working on my HP Spectre x360 - 13-4002dx and  the battery got discharged and it won't turn on.

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Answer Match 65.1%

I just bought an hp spectre x360 today and my webcam looks really really bad, I've watch reviews of the computer online and the videos using the webcam look way better than mine does, could there be something wrong with my computer? Is there something I can do regarding the settings? 

A:My Spectre x360 webcam looks really bad

Hi @Tudela?,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your  HP Spectre x360 and issues with the WebCam looking really bad.  Here is a link to check your settings in the WebCam. It has a section inside the document for Quality issues. What program are you using?Please let me know how this goes.You can say thanks for trying to help by clicking the Thumbs Up below!.Thanks.

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Answer Match 65.1%

is there an active pen available for the Spectre 15? many thanks











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A:active pen for Spectre x360 15

under support, software & drivers, spectre x360 15t, firmware:http://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-ap000-x360-convertible-pc/9256669/model/10193271#Z7_3054ICK0K8UDA0AQC11TA930O2 Titled HP Touch Controller Firmware Uupdate, 1.00,A,1 Rev.A  Another posted said to extract the files from the executable (I used winrar, he used 7-zip; I figure any zip app can do it), then run the bat file.  Works now!!! I find the Dell stylus much more responsive than the HP stylus.

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Answer Match 65.1%

My new Spectre laptop is way too hot for my lap.  The last post on this I see in the forum is from 2015.  Has there been an update on how to correct this or should I return it?

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Answer Match 65.1%

I just purchase a HP Spectre x360 and the HP Active pen from Best Buy.  Great laptop but I have noticed that I need to press VERY hard before the pen responds. If I don't press hard, then pen strokes appear very light.   When I cross H's or T's the cross doesn't register.   If i put the laptop in Tablet mode, then I can get the letters to appear as expected.  But when Writing on the screen in regular "laptop" mode or "Tent mode", the letters appear as "chicken" scratch I didn't find any settings for adjusting the Pen's Sensitivity in windows or one note. I would prefer that the pen behave more like a finger.  Just more precise.

A:Hp Active Pen Spectre x360

I've heard better review for the Dell Active Stylus (the one with aluminum top half). It has worked great for me and I heard it has better sensitivity.

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Answer Match 65.1%

Hello I was just wondering if its possible to upgrade the ssd of this ultrabook? I looked online for some asnwers but couldn't find one, so I decided to just ask here.











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A:SSD upgrade for spectre x360

Yeah but it is not easy and will jeopardize the warranty. See pages 32-33 of this Manual, which is the closest thing out there for your Model: Service Manual

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Answer Match 65.1%

I recently acquired an HP x360 Spectre 15t (about 5 days ago).  During charging I noticed that the charger plug is quite warm/hot.  Using a laser temp gun, I measured the hottest point of the plug to be 152F.  The average temp reading seems to run around 128F (scanning different points on plug). Is this normal for thie plug to be running at this temperature while charging? Thanks, WW

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Answer Match 65.1%

I received my Spectre some two weeks ago and I started only to gave name and password, change keyboard to UK and then left to charge the battery. Now I try to use it, and I forgot the the password and the hint leads to nothing, what can I do?  Hard reset does not works.... Thanks for your help

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Answer Match 65.1%

When I try to turn on the laptop and press the power button it just blinks once and then nothing happens. I tried holding it for 15-20 seconds already and it's a spectre so it has a built in battery that I can't take out. Please help

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Answer Match 65.1%

I cannot create a new folder on the desktop. Right click of the mouse pad does nothing. Shift Control N does nothing. This is ridiculous. Any help is appreciated.
 

A:HP Spectre X360 with Windows 10

Does right click work at all? Try right click on Start button and see if it produces a menu. Some people has experienced problems with their touch pad, try using a mouse and see if right click works.
 

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Answer Match 65.1%

I need to upgrade ssd to 512gb, have seen posts on other variants but dont know how important the 4050na number is? Also most posts were about a year old and so i wondered if anyone had more uptodate experience? The Samsung seem to have many models, just paying more for faster read/write speeds but dont know how important this is and whether machine can support any or all of these speeds?

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Answer Match 65.1%

Great laptop, put it through a lot of testing in my first weekend of owning it and I'm quite pleased overall. This issue has nothing to do with the laptop itself but rather the included sleeve, which I'm also pleased was included as other brands/models I checked out did not include a sleeve. However... it smells really awful.  I mean it's really an exceptionally terrible rubbery type odor.  And it's not as if it's only when I put my nose up to it or even handle it.  It can just be sitting a few feet away from me and I smell it.  I tried washing it by hand, figuring it's just an extreme example of factory chemicals or materials not being completely washed away before packaging.  This act may have reducded the smell by 20-25%, but the stench was still very noticeable so I put it through a wash in the washing machine.  Again, it's possible it's reduced the smell down to 50% of what it started as, but it's still pretty ridiculous how bad this thing smells. Has anyone had the same experience?  Have you had better luck in removing the smell?  I'm sure someone will suggest that it's free and maybe not worth the effort and therefore to just look into a different sleeve but I like it aside from the odor and would like to be able to keep it for some extra protection / padding even once I decide on a method for carrying the device around if possible.  But it will not be worth it if I can't get rid of the odor.
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A:Brand new HP Spectre x360

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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Twice today, my laptop set idle and all of a sudden it started to open windows like someone was hacking the computer.  I turned off the wi-fi and it showed windows with scripts opening mainly on the left bottom corner of the screen.  I bought this laptop 4 days ago and I've not loaded much on it.  Has anyone had this problem?  When I turn it to tablet mode it stops.  I have videos of it if needed.

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Answer Match 65.1%

Hi, just ordered the Spectre x360 after a lot of googling around about it's active pen support.  I haven't been able to find the official "HP Active Stylus" in my country (Norway), which I've read quite a bit of negativity about anyways, however I found one named "HP Pro Tablet Active Pen" (K8P73AA) which according to a reply by an HP employee in an older thread (http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Spectre-x360-Active-Pen-Stylus-C...) is supposedly supported by the Synpatics digitizer in the x360. The official documentation however, has no mention of this. I've also read an overwhelming amount of feedback that a recent firmware update disabled the support for the Dell stylus which many apparently found success in, so this is another reason I am uncertain. Could this update have disabled the support for the other HP styluses as well? Before i go out and spend a lot of money on this pen I was wondering whether someone has tried the HP Pro Tablet Active Pen themselves on the x360, or whether any HP employee could confirm this compatibility. Again, this is the black stylus (K8P73AA) (http://www8.hp.com/us/en/products/tablets/product-detail.html?oid=7530365) im looking at, not the silver/white one found here: http://store.hp.com/us/en/pdp/hp-active-penThe lack of synaptics-supported styluses (and documentation thereof) was almost a real deal-breaker for me since im going... Read more

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Answer Match 65.1%

hi,i recently bought HP Spectre x360 with highest specs an. d i'm facing some real serious issues with the touchpad / clickpad. as many others in this forum and reviewers pointed out, the clicks are not being recognized. In my case, I'd say it is around 50% of the clicks don't get registered and I have to click again to make it work. That is really frustrating and enough to make me come here and post this question. I really like the laptop and this is exactly what I've been looking for but this clickpad is a real deal breaker. I followed some suggestions on this forum and also tried some troubleshooting myself (since i myself is a support engineer) but to no avail. I changed the synaptics settings to try and remove too much intelligence from the touchpad and at least get the basic functionality right, but i continue to miss the clicks. I also tried replacing the driver with synaptic one but the problem continues, which tells me that it is something related to the hardware piece than the software / driver. can someone here please help me with this? if i hadn't liked the laptop, i wouldn't bother posting here to try and find a solution, i'd simply get rid of it and go with lenovo yoga 3 pro or something else. but this laptop has really high build quality and classy looks, but probably killed by this $25 buggy piece of hardware. 

A:Spectre x360 touchpad

Hello @malikons ,Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Spectre x360 13-4040nd Notebook and TouchPad not working correctly. Here is a document on how to troubleshoot the mouse and TouchPad sensitivities.If you will go to the section on Adjusting TouchPad pointing sensitivities it should help resolve the issue. If this does not help, what you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: Step 1. Open link: www.hp.com/contacthp/ Step 2. Enter Product number or select to auto detectStep 3. Scroll down to "Still need help? Complete the form to select your contact options"Step 4. Scroll down and click on: HP contact options - click on Get phone number Case number and phone number appear.They will be happy to assist you immediately.Hope this fixes your issue.Thanks.

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I have purchased my Spectre x360 back in 2015,  and i have been using it for less than a year. So far, the laptop experience have been rather satisfying. Apart from experiencing minor glitches initially, the updates helped and the laptop worked just fine and smoothly. Though, the speakers stil have rattling sound when played loudly.  Until recently, couple weeks back the laptop went haywire as i was doing my assignments. Without any signs to indicate any mechanical problems, the whole system just shut down. i couldn't switch it on, nor could i even charge it. So i have called up the service centre, and since it is still under warranty, they have replaced the motherboard. On the bright side, I did not lose any datas or files. However, I have discovered my case wasn't the first to happen as there was one earlier case which was much severe. The laptop's motherboard literally burnt. The bottom part was all black and all data was lost  . The following image was the default in my product that has occured recently.   Hope to receive advise and any precautionary steps to avoid this mishap. Thanks. 

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I am turning to you all, as I have been unable to get an answer from HP sales, HP tech and HP engineers refuse to give me an answer. Before possibly purchasing said laptop, I simply want to know how many nits brightness and what is the contrast ratio for the latest spec x360 15-ap007na 4k laptop. If no one out there knows, then maybe someone who i should get in touch with......thanks

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Hello everyone,so suddenly and for reason my laptop (HP Spectre X360) stopped workin  and it shows no sign of life anymore, the only led works now is the charging led, when I plug in my charger it lits in white that's it!! no other lights or any feedback from the pc!! it's less than 6 months old now and never had any issues with it before! I went to bestbuy and they said it might be the motherboard that needs to be replaced, so idk if anyone of you had the issue before? and if the motherboard has been replaced would I lose all my data? and do they even need to access my data to replace the motherboard??thanks,,,

A:Hp Spectre X360 13.3 does not start

Hi @Murtadha05,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the computer not booting. I will be glad to help you. Please post the full product number of your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number? Does the computer make any sounds eg coling fan?Please get back to me with above information, so I can help you better.

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I purchased an HP Spectre 15 x360 in March 2016 and have been struggling with freezing/lock ups since then. I have tried updating all drivers but this hasn't fixed the problem. Almost daily, the screen freezes, the cursor shows a "busy" signal, and Windows does not recover. I have to do a full shutdown and restart, and lose all my work. I haven't been able to pinpoint what is causing this freezing. This has been a problem since the laptop was first received, so I am wondering if there is a hardware problem. Thanks for any help/ideas you can provide. 

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I bought hp laptop spectre x360 with a global warranty from usa but it stopped working and is not getting on after a lot off try and even the people here in india are saying that they can't do anything with this laptop as dont have support for this. This is really bad of hp that the product with global warranty don't have support on there sevice stations.

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Anybody knows if it's possible replace the laptop's SSD with another M.2 but pcie? I have read in some forum on internet that's possible but i'm not sure because i bought a Samsung SM951 e i tried to mount but the notebook does not see it!!!!The laptop's M.2 connector is it compatible with pcie? Can i replace my SSD with one pcie?I updated BIOS to  rev F.25 but nothing. Is there some BIOS configuration to do so that the notebook can see the pcie SSDs? Thanks for replies and sorry for my bad english Santo

A:Hp spectre x360 SSD replacement

Can you identify where you tried to put the mSSD by reference to the Manual here: Manual See p. 28. It uses M.2 SATA drives and if the drive you installed is a PCIe type it will not be recognized. AHCI type drives only as far as I can see. I know only the very most recent desktop motherboards will boot from a pcie M.2 mSSD. If this is "the Answer" please click "Accept as Solution" to help others find it.

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I have an HP Spectre x360 with a 2 year ADP coverage. I purchased the laptop in US... but I am currently employed and working in India. My screen has got damaged and needs to be replaced, but the local service center is unable to verify the ADP care pack details in India. I purchased this laptop after doing my research that the product is marketed in India and will be supported here. However, now the local tech support is saying that the Family name - pike1.0 not available in India and the laptop cannot be serviced even if the ADP is avaiable. As per the ADP contract, HP Support can courier the necessary parts to the local service center and my laptop can be serviced. How do i resolve this issue?

A:HP Spectre x360 LCD replacement

Hi, Yes, they say the true, many HP laptops asre localized that means HP local can only help you (a) Order part)s) from original country and repair it for you  or(b) You have to send machine back to the original country (in this case the US) for repair. Warranty or not, same rule. Please read (very similar to your case): ANSWER: You can call HP Customer Support or HP Authorized Support Providers for diagnostic purposes. If a hardware service is required, two alternatives can be offered: The part can be dispatched by HP Customer Support or the HP Authorized Support Partner within the border of the country where they are located. It is your responsibility to get the part from this location, move it to the PC, and to return the defective parts - when required - to the same location. Associated costs are your responsibility. The PC may be moved, under your responsibility and at your cost, to the closest country where HP has support presence, or any other country chosen by yourself (depending on the logistics network), in order to get access to the solution. When HP has no support presence in the country of use, all actions and costs required to gain warranty services are your responsibility. Source:   http://support.hp.com/us-en/document/bpr01266 Regards,

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I bought an HP Spectre x360 for college and everything was fine at first.... but for the past couple of months, my laptop has been having some real loud fan issues. Just by starting up the device with minimal programs causes it to whir very obnoxiously. I only have Skype, Microsoft Office, and a few other basic programs installed on it... is there any way to fix this?











Solved!
View Solution.

A:HP Spectre x360 Fan Issues

Hi there @rawrimmakitty?,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand you are having an issue with a noisy fan. I will be glad to help you. Can you try the steps in these documents? Fan is Noisy and Spins Constantly, PC is Warmer than Normal.Reducing Heat Inside the PC to Prevent OverheatingTesting for Hardware Failures (Windows 10, 8) Please keep me informed of how thing went. If you require further assistance let me know and I will gladly do all I can to help. Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks.

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Same as above. Got that dialogue box and then nothing. 13 inch specter and HP active pen here.

A:Re: active pen for Spectre x360 15

Hi @sirianth, Welcome to the HP Forum!  I am pleased that you have become a HP Forum member. It is such a wonderful site to find answers and tips. Here is a link to guide you to having the most rewarding experience and answer any concerns about posting: First Time Here? Learn How to Post and More What is the product or model number of your Spectre x360? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?  What is your operating system? I grasp you are having an issue with the HP Active pen. When I checked the  HP Notebook PCs - Compatibility with HP Active Pen and HP Active Stylus chart, it looks like you need the HP Active Stylus and not the pen. If  you are unable to return or exchange the pen. please contact HP Support for assistance.  Contact HP Support Fill out the online form and follow the prompts.  Please let me know how it goes. If this has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful for my post, kindly click the ?Thumbs Up? below. If there is anything else I can do to help, please be sure to let me know!

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Hi, I bought a new HP spectre x360,For my job I need to run simulation trought OpenFOAM, so it's easyer for me to use Linux.  Nearly everything work out of the box, except one things... sound.  I post a bug on launchpad, here the link:Bug Hp spectre x360 It as nearly everything you need to debug the phenomena. I know that you don't officially suport linux on that computer, but it would be fun to be at least linux compatible. Thing I know:There was a bug that really look like this one on the Dell XPS 13. The bug was in the bios, wich was setting the sound card to alternative mode that was not working. I think is the same here. I need to find a way to tell the bios to load everything like if it is windows 8.1 (Yeah, I just ask no special treatement!)  Thank you,I will give all support you need. I really wish to correct this bug. PS: (HP if you correct this bug you will sell three more of those computer, they all want one in the lab!) Follow up:It's seem that we are now hable to use the lagacy mode from the sound card. It's good, but not perfect. The fix for the i2c will come soon, the latest kernel code ask about a mysterious drivers file that doesn't exist right now in the linux firmware directories. So, this case is close because the issue as been addressed. Follow the launchpad bug for furter improvement.  **SOLUTION MAY NOT BE THE SAME FOR YOUR DISTRIBUTION** From Spano: If you use gummiboot you should have somethi... Read more

A:HP spectre x360 on linux

I SOLVED IT! After hours of pain, i can now use the built in soundcard with headphones, as well as the internal speakers. HOW TO: Edit grub config by doing:'sudo vim /etc/default/grub' Edit the line:GRUB_CMDLINE_LINUX_DEFAULT="quiet splash'" To:GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_backlight=vendor acpi_osi='!Windows 2013' acpi_osi='!Windows 2012'" Then run:'sudo update-grub' Reboot TWO times. BOOM! Sound works in headphones. The sound card is now in HDA mode (not I2S). To confirm, run:'aplay -l' and make sure you have the following in the output: 'card 1: PCH [HDA Intel PCH], device 0: ALC3242 Analog [ALC3242 Analog]  Subdevices: 0/1  Subdevice #0: subdevice #0'I'm running kernel Linux spectre 3.19.0-21-generic #21-Ubixuntu SMP on Ubuntu x64. BR,Ingmar  EDIT: Even the speakers are working, they were just muted in Alsamixer. Hallelulja!EDIT2: Added the 'acpi_backlight=vendor' parameter to the options line, based on @spano 's input. Thanks!EDIT3: Fix as pointed out by venividivici24

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I have an HP Spectre x360 Convertible with Product Number K8P19LA#ABM. I want to use it as a drawing and sketching tool. I have read several reviews from other x360 owners and decided that my best option was to buy a Dell Active Pen PN556W to use. Similar qualities as the HP Active Pen (which are not sold on my country) but with better reviews. I have had no opportunity to use my pen, as it is not recognized in any way by the screen.I have also installed the Anniversary edition of Windows 10 with better Pen Support and it still doesn't recognizes my pen. My configuration is:Windows 10 ProPen and Touch Support with 10 Touch Points

A:Spectre x360 stylus

Hi,  Is Dell stylus support HP machines mentioned on its specs ? You are asking HP to support another vendor's product here. From my view: No HP won't support other vendor's products unless HP does not have equivalent products.Dell may be very happy for HP (or other competitors) to support its products, it will sell more and laughing to the bank.Regards.

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Hello Folks, I have the HP Spectre x360 - 13t-4200 CTO and have spent 4 weeks trying to get my brand new HP Active Stylus to work with this brand new laptop. I also bought a 2nd stylus to make sure the first one wasn't the problem.  I have spoken with five different tech support reps, plus my case was escalated to a team of engineers.  Although this very stylus is listed as compatible with this laptop, the word today from the "engineers"  was that, no, I cannot use a stylus with my laptop, there is no work-around and, although there is a firmware upgrade for the 15" model, there is nothing for the 13" model (nor can they tell me if there is any plans in the works) and that I am "welcome to return the laptop for a refund" and long as I do it in the next couple days before 30 days after receiving the laptop. Sorry, HP, this has been a nightmare, with non-stop bad information and I think that you should publish on the website that a stylus will not work so that when people consider purchasing this model, they will know that they can't use a stylus.  But we all know that's not going to happen because it could affect sales of the laptop. If you have to have a stylus working on this laptop, you should go with the Dell XPS.  Frankly, I should have know better as this is my very first HP computer.

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I have a tiny little scratch in my Hp x360 Spectre in its metal body...How can I cover it?

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Hi All,I have a Spectre X360 (13-4014TU)  that runs the Intel i7-5500U , 256GB ADATA SSD, 8Gb RAM and Win 10-64. It is a great little unit and has become my main work horse for my business. As I am running out of Disk space, I wanted to upgrade the SSD to 512GB but I have noticed that Intel have launched a 540S Series 1tb M.2 drive for a little bit more than the cost of the Samsung 512gb  unit. However, I want to know if the upgrade will work before I invest the $ required. The two questions that I can't get an answer to are:1. The intel unit is double sided. Its thickness is 3.58mm  compared to the 2.32mm thickness for single sided SSD - WILL IT FIT in the X360 ssd gap? 2. Will the  BIOS of the x360 address the 1tb memory? The x360 has the F.32 BIOS running on the 802D 58.51 system board. Has anyone else experienced fitting a 1tb to an X360? Any recommendations? ThanksFrank

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Hi All,I am experiencing several issues with my notebook.In order of priority:the clickpad doesn't work properly: it get stuck frequently and I can only wake up it after pressing Esc button. I have tried everything mentioned in the troubleshooting of the HP support assistant (changing configurations, uninstall and reinstall drivers several times, format the PC and reinstall Windows). I am sure it is not an hardware issue since the animated icon tray on the setbar show that the clickpad is responsive;after trying to solve the clickpad issue something with my BIOS went wrong. I cannot move thorough the menu and for each key I press the notebook returns a sound. I tried to reset the BIOS but the problem is the same and now I have also lost the function keys setting (I really need them since I am intensely working with Excel).The shift dx with arrow left doesn't work at times.The notebook seems to not recognize the restart (for example after a driver uninstall or reinstall)Problem 1 and 3 showed up since I bought the notebook. I look forward to receiving your help and advice,Best. 

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Hello ,First I want to say that I tried contacting HP sales in 5pm they said that they are working from 8am to 2 am which is already a warning sign ...I am planning on buying HP Spectre x360 ash silver.I love how it looks and also the performance is really good for the money.My concern is that I have read so many complains of cracked screen from itself ( design flaw or uncalculated pressure on the screen or heating up too much , something is causing the screens to crack ...) Hp hasn't made official statement on this issue and so far I understood that the warranty doesn't cover it.I don't want to spend so much money on something that will break from itself and the warranty won't cover it.Is there someway to include this issue in the warranty before buying the laptop?

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Not sure exactly where to put this but here goes. Recently registered for a HP Student account to get a student discount on a new laptop. When on the student store home page there's a section for new student deals/offers which lists the HP Spectre 13-4108na x360 (i5-6200U, 8GB RAM, 256GB SSD) as being 799 with 100 off. Problem is when I click to view the offer in the store or to shop for the offer I can't find it anywhere in the presented list of laptops, it just doesn't make sense to me that the product is listed and advertised as being on offer if I can't actually purchase it ...

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I have had my X360 for about a year but just recently it's really running hot after a short time of use.   I have turned it completely off overnite instead of putting it in sleep mode and it still runs hot.   I have it currently leaning so there is absolutely nothing blocking the vents in the back and it's still super hot.   What am I to do to cool it down and is there something that HP is doing to fix this issue?

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 I have only just bought the spectre x360 and all has been well for the first two weeks. This week I found that it has been a little slow to start up. When I opened the machine in laptop mode I would get to the lockscreen where I have to enter my pincode. Despite entering the pin using the keys and trying to use the touchscreen the machine remained unresponsive and I had to open and close the lid unil it did respond which it did eventually. Today I started to have problems with the screen. Whilst using Microsoft Word (2016) and the windows DVD player the machine again stopped responding and the screen went blank. I had to shut the lid and when I opened it again it was still blank. When I plugged it in to a power socket using a charger it seemed to boot up again. The battery was low but not so low that it had wanred me or gone into a hibernation mode (about 15%). When connected to the power socket  I was able to continue using Word but the screen was flcikering. Later this evening I tried to switch to tablet mode. The screen went completely blank and the tablet was not responding at all. When I sought to change it back to laptop mode it remained blank. The light on the CAPS button was flashing. The machine was making a loud whurring noise. It was down for about 5 minutes. Eventually after holding the power button down the machine came back to life.  I have never posted in a forum like this before and whilst I have purchased the HP Care P... Read more

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My spectre x360 is the skylake version and came with an m.2 ssd that supports sata 3. Does anyone know if the laptop would also support an NVMe ssd?

A:NVMe for my Spectre x360?

Hi, I think HP has stopped publish Maintenance and Service guide for this series but from my record, it only supports Support for single PCIe / SATA M2 solid-state drive configuration as storage (scope M2 2260/2280 DS solid-state drive) in the following configurations:? 256-GB solid-state drive self-encrypting drive (SED) supporting multi-level cell (MLC)? 180-GB solid-state drive supporting MLC? 128-GB solid-state drive supporting MLC Regards.

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Not sure exactly where to put this but here goes. Recently registered for a HP Student account to get a student discount on a new laptop. When on the student store home page there's a section for new student deals/offers which lists the HP Spectre 13-4108na x360 (i5-6200U, 8GB RAM, 256GB SSD) as being 799 with 100 off. Problem is when I click to view the offer in the store or to shop for the offer I can't find it anywhere in the presented list of laptops, it just doesn't make sense to me that the product is listed and advertised as being on offer if I can't actually purchase it ...

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Greetings, I just bought the HP spectre x360 with the i7 processor, and I've tried over 100 times to register a right click on the trackpad and it has failed to do every single time. I have read several articles complaning about the width being the problem to the right click, but mine has failed to register. period. I went into the control panel to try to disable it then enable once again in hopes to it working, but nothing has changed. I have only been able to register a "right click" by holding down on the touchscreen which is fairly inconvienent. I would like to see this problem fixed because I do enjoy everything else about this laptop, but that is a major flaw for me. Thank you.

A:spectre X360 trackpad

Hello, When did the issue start for you with the right click funtionality problem?




I am an HP employee.Make it easier for others to find solutions, by marking my answer ?Accept as Solution? if it solves your problem.

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Hello, I just received my i7 model of the HP Spectre X360 today and after a short period of use on the computer the upper left corner of the body of the computer becomes very hot, so much that resting it on part of my body becomes unbearable. I had read up on the notebook before buying it and the only mention of any issue of this sort was in a pros/cons list in one review that merely stated that "the bottom runs warm." Thus I was not expecting this level of heat while using the laptop rather casually, as the most intensive thing I was doing was streaming videos. Is this normal for what I am doing on this laptop? It's not the worst problem but it is definitely worrisome as I am planning on using this laptop for the next four years or so. Thank you all in advance!

A:Spectre X360 Extremely hot

Hi @yiajiipamu ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
 
Regards,George



I work for HP

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 I have an HP - Spectre x360 2-in-1 13.3" Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive and I wanted to know if I could upgrade the RAM in it.

A:HP - Spectre x360 Upgradable RAM

 Hello @Cepeda_Nicholas? I appologize but the RAM is not upgradable on the Spectre 13 x360 notebook as it is soldered to the system board and doesn't have additional expansion slots.




I am an HP employee.Make it easier for others to find solutions, by marking my answer ?Accept as Solution? if it solves your problem.

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I have exactly the same problem. I have bought my "Hp Spectre x360 13 inch, i7, ram 16, Hard 512 solid" less than a month ago from Bestbuy in NJ. From my first use, I found that it gets so hot after less than half a hours which my leg feels burning. I still didn't install a heavy program or compilers and I am using this laptop only for surfing the internet or writing text in the Microsoft word. Please help me for this issue. 

A:Re: Spectre X360 Extremely hot

My Spectre was heating up during idle. I use RealTemp to monitor temperature and set alarm for 180F. It was hard to catch the culprit, because it stopped as soon as I moved the mouse or keyboard to check.  I finally used Process Monitor to track CPU during idle and discovered that it was Norton 360 which does aggressive system checking during idle. I like Norton and the way it checks and rates download executable files. Setting lower priority for Norton doesn't do anything and I don't really want to do that anyway. And I don't want to inhibit the system checking. So, now I leave my Spectre on my homemade vacuum pad during idle to solve that problem. *sigh* I need a way to throttle back aggressive programs as a function of temperature.

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Hi! My webcam also has a very very bad image quality! Does it have a cheap sensor? Please help me finding the right driver for it! Ive got the Spectre x360 15-ap006ng Cant find a special webcam driver.. :/

A:Re: My Spectre x360 webcam looks really bad

Hey @MikeAT35,  First and foremost, I want to welcome you to the HP Support Forums! Here at the forums, you have many community members that will help you toward a solution. If my reply resolves your issue or answer your question(s), please click the Accept as Solution button to allow others to find the solution.   I have looked into your issue about your HP Spectre x360 and issues with the WebCam quality.  Here is a link to check your settings in the WebCam. It has a section inside the document for Quality issues. What program are you using?Please try the troubleshooting above and let me know the answers to the questions asked above. Could you also please provide me with your Model Number (How Do I Find My Model Number or Product Number?) and Which Windows Operating Systems you are running. To simply say thanks for trying to help, click the Thumbs up below!  I hope this helps! Thanks for joining the HP Support Community!Have a great day! 

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Hi, Does the HP Spectre Pro x360 G2 have palm rejection/active digitizer? If so, what is the best stylus to use? Thanks

A:HP Spectre Pro x360 G2 Stylus

Hi, The following one may help:    http://store.hp.com/us/en/pdp/accessories-88342--1/hp-active-pen Regards.

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I have the i5 version, and I experience the same heat issues as you guys described. Also, the area right above the F1-F5 keys gets really really hot after running anything even mildly graphics intense. Even simple 2d flash games will cause the fan to throttle up and that area will become extremely hot. It has been like this since the beginning. Other than the heat issue, I honestly have no qualms with this ultrabook.

A:Re: Spectre X360 Extremely hot

  Hi @odontomon, Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP Spectre X360 Notebook and issues with overheating and possible fan issues. Here is a link on what could cause overheating and how to reducing heat inside the Notebook. You could reset the BIOS with this document selecting the reloading the BIOS default settings. Which has helped others as it restores the fans default settings. Please let me know how this goes. Thanks.

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My Spectre X360 is becoming extremely warm in the bottom upper left. It is to warm to have on my lap and I am worried about the computer becoming too hot. The laptop was bought only a month ago and I have yet to use it for any extensive purpose. Is this just a problem with this model or just mine? And is there anyway to fix this or will I have to buy an external fan?

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Hi, I've got a HP Spectre 360 13-4105dx laptop and I wanted to know if I could upgrade my current ram configuration (8 GB) to a 16 GB configuration. I've read the manual but it isn't clear for me nor the information found in HP Support Assistant (it only states that there are 2 slots each with a 4 GB memory). Thank you in advance.

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Hello. I'm plannig to buy a Spectre x360 with the 6th generation of Intel's CPU, but first I want to know if I can display 4K resolution through the HDMI. Will be using it for photo editing, thats why it is important for me to get that resolution. It will be connected to a Sony XBR-43X830C.

A:Spectre x360 Max Resolution over HDMI

Hi!, @Naveca90: Welcome, to Forum !. The HP Spectre x360 13-4101ns, of 6 generation, have, the next ports ... Ports:Headphone output and microphone input combo jack (stereo).One mini Display  Port, supporting 2560x1600 max. 3200x2000 @60Hz.resolutionSupports HP USB Boost (Sleep and Charge) on both ports.AC Smart Pin adapter plug.USB 3.0 ports (2).HDMI  v1.4b supporting: Up to 1920x1200 @ 60Hz  

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This morning I woke up to discover that my HP Spectre x360 does not sit flat on a desk anymore. It appears that the whole underside of the laptop has adopted a convex curvature, and the center of it contacts the desk below. My guess is that the battery is going bad and has expanded. Anyone else having this issue? Is there anything that can be done to fix this?

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I am have the same issue on a brand new spectre x360 I just purchased. My bios and drivers are all up to date.Is there another solution to this problem other than a reboot or closing the lid?

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Hi, My company recently purchase seven of these units, which look very impressive but has left me in the situation of trying to modify our current SCCM 2012 Operating System Deployment TAsk Sequence to include this model.We also purchased seven ?3005pr USB 3.0" Port Replicators to facilitate connection to our network, whicxh do not allow PXE boot. I am aware of a PXE Bootable USB to Ethernet adapter (part no. XZ613AA) which would overcome this, but this then leads me to these two questions.1. Can someone point me in the direction of SCCM 2012 buil;d documentation for these units?2. If I were the have these units built using the Ethernet adapter, what problems will switching the units over to the Port Replicators cause and how can these issues be overcome? Given that each will have different MAC addresses.

A:HP Spectre Pro x360 G1 - SCCM 2012 OSD

Hi, Did issue got resolved, have u tried to change the replicator ? Did u got any documentation for these units,If please share me i am also facing same issues with "HP Spectre Pro x360 G2"

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After lot of search and impatience, i am writing hear with lot of hope. I am from india and received this laptop (hp spectre x360, copper trim) last december as a birthday gift from my sister from the US. I am currently in india and have been delighted to use this product for 4 months. Two day ago after using it i shut it down and to my nightmare next moring i found a slight hair line crack on the screen, which has now increased to lot of cracks after using as i had all my data on the laptop. I called the CC India and reported the problem but they said as this product is not available here, but have taken my complaint. Its been only 4 month and i have hardly used it, i am really attached to this laptop. i am so disappointed and restless, dont know what to do. please help me and provide me a solution and guide me. 

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Hey HP users.. I have a question (I didn't see this elsewhere).. But since the last Windows 10 Anniversary (1607) update I think there are some issues with the graphics..It doesn't happen always, but certainly a few times while working on the Spectre:I see that letters in text are being "colored black"..For example: letters with closed round corners like: a, b, p etc. etc. etc. the letter gets filled black.But when I just Alt+Tab to another screen or scroll in the document, it dissapears..Why is that? And are the current drivers already made compatible with this new Windows update? Hope to hear from you asap..




Grts,Ashiek

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On CES2016 the HP Spectre 13 X360 with OLED display was launched. HP said the availability would be at then end of spring ... well spring ends in a month. So I was curious what HP's progress is on this new version of the Spectre X360 laptop. I see that some of the 'older' types of the X360 are no longer available of have long delivery times, does this mean that all the focus of HP is in stocking up the new OLED type? Can HP please give a statement on the availability?

A:Availability HP Spectre 13 X360 OLED

Hello,Hp production will start June6 2016, after this date you will be able to see the offer and order. Introduction date will be different based on country so depend country where you want to order.




I am an HP employee.

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Hey everyoneI'm thinking about buying the new 13" Spectre x360Do you know of any HP or even third party usb C adapters that have HDMI and ethernet ports using only 1 usb C port? If its possible to also have a usb C charging port and/or other connections on the adapter as well that would be even better. Also does anyone knows how to tell if a certain adapter I find online is compatible with this laptop?

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I received a Spectre x360 about a week ago now, and have noticed that under even light use (only 2-4 chrome tabs open) the bottom of the laptop gets hot and under moderate stress (watching a 1080p YouTube video) the bottom gets practically untouchably hot. I had heard that it got "warm" under medium use, but this seems a bit unusual, especially for a "premium" laptop.  I've looked around on the forums to see if there's something I can rectify, so have tried updating the BIOS to no avail. I also doubt there is any dust clogging the fans, considering the issue has been occurring since day 1. Is there anything else I could try without having to open it up, such as a way to make the fan kick in sooner, as I'd hate to send back what is otherwise an excellent laptop.

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I am highly considering buying a spectre x360 13. I am deciding between the 1080p ips model and the QHD OLED model. One of the criteria I have is the brightness of the panel. Does anyone know the brightness of the FHD and/or the brightness of the OLED??

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Answer Match 64.26%

Hello, I have an HP Spectre x360 i7 which is having some issues with CPU usage. Basically, even at idle with no programs open, the Desktop Window Manager process will eat up between %30-50 of the CPU in the task manager. I'm a bit worried/confused, as a computer this powerful should not be getting hot/using it's fan when checking e-mail, and this process isn't anything fancy.  Is anyone aware of some good troubleshooting moves? Known problems with the x360 i7? Known problems with the Windows 10 64-bit desktop windows manager process? Thanks in advance for your help.  Best regards,David 

A:HP Spectre x360 i7 having CPU usage issues

Hi @virtriumphalis, Welcome to the HP Forum! Thank you for joining the HP Forum community.  It is a great resource for information, tips, and solutions that have helped others. Here is a link to First Time Here? Learn How to Post and More as a guide should you have any concerns or questions about the process. I grasp that you are experiencing a high CPU usage and the notebook is overheating.  Here are two links that should help you with overcoming this difficulty.  HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating and  HP PCs - Computer Is Slow (Windows 10).  Here are another two that may also help. They are not supported by HP but you may find them informative.  Any ads or third party software are also not endorsed by HP and you would use this information at your own risk. View CPU utilization and other performance information (from windows.microsoft.com) and Windows 10 -- high CPU usage is a real issue (from tenforums.com).Please keep me apprised of your progress. Thanks! If this helps you to reach a solution, please click the "Accept as Solution"button down below in this message. If you wish to say "thanks" for my effort to help, click the "Thumbs Up" to give me a Kudos. :catvery-happy

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Answer Match 64.26%

Hi I bought spectre x360 last year in June from USA and currently i am in India and it's motherboard is dead now, I am unable to power on it and also no led lights are glowing even after connectng to the charger. Can you please let me know what can i do for motherboard now? i contacted service centre and they are saying we can't provide any support since this product is purchased from outside india. Very disappointed with this so called top end product. Any suggestions from where i can get new motheboard in india?

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I wish I had read the reviews before buying this laptop. I've had the laptop for 5 months and didn't drop it just went to open the screen one morning and it had cracked without impact. Called hp (my laptop is still under warranty) and they claimed it would be 471$ for repair when it is clearly badly manufactured and a defective screen. For a laptop that flips around and should be better built I am extremely disappointed. I am a university student and I will be telling everyone and posting on McGill forums how horrible this laptop is and how horrible hp customer service is. I was told many different things on the phone and never got a straight answer. For the same price by a MacBook, hp isn't worth the grief and the time.

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Hello,My half a year old HP Spectre X360's touchpad isn't allowing me to click. I can tap it and it works, but when I change it to clicking in the Clickpad settings it doesn't work. Any ideas why or how to fix it?Thanks

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I bought this recently. Everything is fine unless the charging issue. I saw many people have this issue, but mine is little different. 1. I can charge, so AC adapter is fine2. sometime (yes, sometimes), AC cannot charging again (for example, when I wake up, sometimes it is out of battery even though I didn't move laptop)3. if I plug out and plug in AC to nb again, then it charges again. It seems it is a hardware issue. Any solutions? Thank you

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Hello I am having alot of trouble finding good advice and a list of compatible devices for my X360. After reading alot of forum posts I purchased the Dell Active Pen PN556w which was said to work with the laptop and be excellent. I have bought it and it does not work.  I am unsure if this is a drivers issue, hardware issue or what. i Suspect that many of the reviews are for the G1 which has a different hardware componeant. HP have replaced the screen on the laptop which they reported as faulty but I have tried a bamboo and a surface pen on it and neither of them work.  I bought this exclusively for use with one not and meetings and as it stands it is a lovely laptop except for this crucial point. if the purchased pen does not work, then what pens will? Any and all help given will be appreciated.

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I recently purchased the HP DVD 600s external drive to attach to the Spectre x360 laptop but am unable to get the laptop to boot from a CD or DVD.  I've disabled secure boot in the bios and moved the CD option to the top of the list in the UEFI boot order.  Please help.

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Anyone know if the new Spectre x360 released in October 2016 supports digitizer pen? HP customer service does not seem to know and none of the early reviews say anything about it. Looking at this particular model:http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360-convertible-laptop-13t-touch-w9b13av-1

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Answer Match 64.26%

Good morning , I have a HP Spectre x360 13 4003dx , I would like to know which pen stylus model is compatible and works better with this computer . Thank you. Florencia

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Answer Match 64.26%

Hi  , I  have a cracked digitizer on  My Spectre x360 and I  wnat  to  replace the  screen, but  cannot  find any  instruction on the internet. This is not  the first  time I replace touchscreens, but  this one looks a bit  different, so  it would be nice to  have some guidence on  how to  remove the touchscreen without  damaging the computer.

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I've had a dislay problem where a vertical line will suddenly show up on my screen and also that the whole screen has a "shake like" view.  This is not a software driver issue as everything is up to date and it appears to be 100% hardware related.  Sometimes you can "tap" the window and it comes back from the vertical screen to just a "shake like" view. Help! 

A:HP Spectre x360 Display Issues

Hi @mrinker?, Welcome to the HP Forums!  It is a superb  place to find answers and information! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide. Learn How to Post and More How Do I Find My Model Number or Product Number?  I grasp that your display has vertical lines showing  up and the screen has a shaken quality to it. Here is a link to  HP Notebook PCs - Troubleshooting a Notebook LCD Panel Issue (Windows 8/8.1, 7) that  will guide you though some steps to try and determine the issue and overcome it.   To say thanks for responding please click the thumbs up icon below. If this help overcome your difficulty, please choose solution provided to help others to find it.  Good Luck!

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I have been searching for a way to make my HP Active Pen have pressure sensitivity in Photoshop for quite a while. It works in other applications, but I can't get a straight answer on how to make it work in Photoshop from others that claim that it can. Adobe claims I can change a brush's settings, but that does not register. Did HP not design this pen to be compatible or should I be looking into trading my laptop in? Am I missing an update or firmware? EDIT:Here's a video I found of the pen working well with Adobe Illustrator (which is also not working for me).

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Answer Match 64.26%

Here's my solution to the heating / overheating issue. I built this cooler from parts at Amazon and local hardware store. It brings my temp down from 190F to 150F for gaming and video editing. https://www.amazon.com/gp/customer-reviews/RWO2KH2VFSZPR/ref=cm_cr_getr_d_rvw_ttl 

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