Tech Problem Aggregator

HP Support (Software & Driver download center) lists a new W...

Q: HP Support (Software & Driver download center) lists a new W...

... there is no option to download & install a new BIOS via HP Support Assistant, it does not even mention it. I'm a bit unsure if to proceed now - heard that wrong BIOS updates can be fatal. On the mentioned website (see link below) there is no new BIOS mentioned for Win10 either only for Win 8.1. My current BIOS version is: F.34 Recommended on HP website (see link below) is: F.42 My product version according to seller is: HP Envy 15-K086ng 0714CZ IP Windows 10 Home 64-bitIntel Core i7-4510U @2.00GhzBIOS: F.34228D 77.35NVIDIA Geforce GTX 850M ( ###### Why does neither Windows Updates nor HP Support Assistant nor Intel Updater mention this new BIOS? Should I just stick to the old version? Everything runs fine on Win10 except for a few shutdown issues. On 8.1 I had no issues whatsoever with the F.34 version. Thanks for the advice

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Answer Match 76.02%

Started about a month ago - pops up over and over and over and over - about every five minutes or less.  I've got a Dell Studio XPS with Windows 7 Professional.  Another forum said to just uninstall Dell Support Center (Support Center Software) - but when I try to uninstall it - THE SAME STUPID WINDOW POPS UP ASKING ME TO INSERT THE SOFTWARE.  I tried doing a Browse and it's looking for DSC20.msi.  I haven't managed to find it yet.  I have at least found \Program Files(x86)\Dell Support Center but there's so many sub-directories...
I shouldn't have to be jumping through so many hoops just to uninstall a program.  This is driving me crazy and I haven't found an answer online yet.

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Answer Match 68.46%

Driving me INSANE!!  Every forum I read says to Uninstall the Dell Support Software Center to get rid of this window popping up over and over to tell me to insert the support disk.  Started about a month ago - pops up over and over and over and over - about every five minutes or less.  I've got a Dell Studio XPS with Windows 7 Professional.  Another forum said to just uninstall Dell Support Center (Support Center Software) - but when I try to uninstall it - THE SAME STUPID WINDOW POPS UP ASKING ME TO INSERT THE SOFTWARE.  I tried doing a Browse and it's looking for DSC20.msi.  I haven't managed to find it yet.  I have at least found \Program Files(x86)\Dell Support Center but there's so many sub-directories...
I shouldn't have to be jumping through so many hoops just to uninstall a program.  This is driving me crazy and I haven't found an answer online yet.

A:CANNOT uninstall Dell Support Software Center

Oh and BTW - I've already done a search on my entire PC for D*.msi and only two Microsoft installers come up that have nothing to do with this!

1 more replies
Answer Match 65.1%

I'm an IT professional building a standard volume image for my faculty's new ThinkPad e560 machines. I need a download link for the version of PowerDVD 12 (Cyberlink) and related apps that are preloaded on the new laptops, but did not find it with the other software and driver downloads. These forums have multiple suggestions for Lenovo download URLs for this software, but the versions are machine-specific and refuse to install. Can you provide the correct version for e560?

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Answer Match 63.84%

Hello everyone, I have a problem that is driving me crazy. I am able to access all my channels when viewing them on my Windows 7 laptop using Media Center. When I hook up a HDMI cable to the laptop and connect it to my TV I get the following error.."display driver error the video playback device does not support playback of protected content". I have updated the video card drivers and this issue still persists. Does anyone have any ideas to solve this. I am using a HDHomerun Prime and this is the only way I have to watch live TV on my TV. Thanks in advance for everyone's help

A:Windows Media Center display driver error the video playback device does not support

"display driver error the video playback device does not support playback of protected content"

Infers the content/media that you are playing is protected and/or the HDCP handshake is not taking place. This is likely a hardware issue. The video chipset (ie: HDMI port) or the TV does not support HDCP.

Try viewing a different channel or content.

1 more replies
Answer Match 63.84%

I've been having problems for the past couple days trying to download a printer driver from HP. The problrm is that I can access the site, located the driver, but when it comes to the file transport protocal it comes up with a 425 error code that says -can't open data connection. I am a technician and this is the first time that I have encountered this type of error message before when I try to download drivers. Can someone help me with this problem. thanks!

A:Download problem from driver support page

One of the most common questions I get about FTP has to do with error 425, "Can't open data connection."  This is indeed a protocol level error that is defined in the RFC.  Its meaning is obvious:  the data connection (for a directory listing, upload, or download) was unable to be established. First - the most common solution:  change the active/passive mode settings.  But that might not work, and if it does its only a band-aid covering up the real problem.As I've mentioned in the past, one of the most common reasons that this error occurs is a misconfiguration of the FTP server software itself, related to SSL connections and firewalls, in which the connection tries to establish itself on a bogus ip address.  Read more about FTP SSL through a NAT firewall here, some potential solutions are included.There are other less likely causes, such as:The server is configured to always use the same port for passive mode connections, or the client is configured to always use the same port for active mode connections, although in this case usually the software in question should raise a different error first, but I've seen this happen.In passive mode, the firewall in front of the FTP server doesn't have the correct ports open.  So the server tells the client to connect to ipaddress on port x, but the firewall doesn't allow incoming connections on port x.  Most firewalls are smart enough to open up the port when it sees the PASV respons... Read more

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Answer Match 63.84%

Mine automatically updates when i turn it on and it will get to 10% then it does something and the internet light is on and the power but the screen is black so no not everyone can do what you insist us to do to fix it this update needs to be fixed by tge people who made it cuz I've been trying this bull for over 2 weeks and i cant get on my computer and its pissing me off... HP updates are supposed to be ok and able they shouldnt tell people oh well you have to do this in order for it to work thats just bull. I cant get to start cuz as soon as it turns on it updates to 10% then **bleep**s up and im honestly tired of it fix it we the customer shouldn't have to. This is one reason i hate the HP system updates they always cause problems and no body thats supposed to fix it will.

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Answer Match 62.58%

Driver support says your money is 100% guaranteed refund if unhappy. then when you ask for a refund you keep getting the runaround. Not a very honorable.

A:Driver support for my laptop software

Hi, Sounds like you get a scam. Are they from REAL HP ? Regards.

1 more replies
Answer Match 62.58%

I can't get software update drivers without paying for Assistant

A:Why is it so difficult to get software driver support from H...

Hi, You can't get it because hp notebook 15-305dx is not a right product. I think it is hp notebook 15-f305dx. If yes, please use the following link: Regards.

1 more replies
Answer Match 60.06%

1. Live Messenger
2. Windows Media Player
3. Internet Explorer 8
4. Control Panel
5. Windows Explorer
Anything else?

A:Programs with support for Jump Lists

Hmm, every programm supports Jump Lists, if you point to the right click list on the superbar. Under pinned every file type that is associated with the pinned application can be linked to. But remember: The file or shortcut must be physicaly present somewhere.

I'm using this with Winamp and WebRadio shortcuts to shoutcast playlists. I simply save a station in my user folder under a subfolder Toolbars/Pinned and drag it to the superbar to pin it. Really handy imho.


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Answer Match 59.64%

Dear sir/Madam:
I installed an Intel chip set driver (Intel management engine interface driver) downloaded  from SupportAsst However,It is  still showing up repeatedly for installation recommendation. Why?

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Answer Match 59.64%

Hey I wondering if you can help, I am trying to download software for my digital camara vivitar vivicam 55 to my computer and it will down load up to the point I go to the camara to download pictures and it tells me there is a connection problem that driver software not working because I have Vista home premium edition and it won't allow my driversoft to work and is there anyway around that?


A:driver software download

For that make and model camcorder one driver set for Vista is seen at vivicam 55 driver (Vivitar)

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Answer Match 59.64%

once upon a time, i just read cd-roms and copied onto cd-roms. now, i can not. now, it is only true for dvd's.

the actual hardware that i insert into my computer (ibm laptop) that holds the cd or dvd says it is for cd or dvd.

when i go on to windows xp to look at the device manager for dvd/cd rom drives, i see that i have HL-DT-ST RW/DVD GCC-4240N. there is nothing about CD.

is it possible that the cd rom sofware got erased? or is my computer hardware damaged and only can read dvd's now and not cd's?

i just bought a zerox laser printer and can not use it! because when i insert the cd-rom into the drive, i get a message to insert a cd into the driver! but it is in the driver!!!!

how can i get my laptop to read and copy onto cd roms (when i want to with my nero program)??????


A:how to download cd driver software

There's no software that you can download. It's likely that the drive is faulty. A replacement may be in order.

1 more replies
Answer Match 58.8%

I bought a used panasonic DMC-LX5 in a yard sale. I don't have software disk
power and download cables for it. Is there a place I could download the software
for it? I figure I can get a download cable for it on ebay if I think it works. I don't
know what I need for software for it.

Thank you,

A:Panasonic DMC-LZ5 software/driver download.

If you're using XP you may not need any software...

plug it in and turn it on ...see if shows as a removeable drive in Explorer

a card reader is another option...

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Answer Match 57.54%

I have been tried for the last 3 hours to get on the HP driver and software download page for my hp a1357c computer, and keep getting this error.

Does anyone know what this means?
HTTP Status 500 -

type Exception report
description The server encountered an internal error () that prevented it from fulfilling this request.
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.9 logs.

Apache Tomcat/5.5.9

A:HP driver & software download- http status 500 error

rosepetal said:

I have been tried for the last 3 hours to get on the HP driver and software download page for my hp a1357c computer, and keep getting this error.

Does anyone know what this means?
HTTP Status 500 -

type Exception report
description The server encountered an internal error () that prevented it from fulfilling this request.
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.9 logs.

Apache Tomcat/5.5.9Click to expand...

Well at first glance, it looks like you may be having a problem with your Java software. Have you tried to download and reinstall or upgrade your existing installation to see if that clears it up? That would be a good place start. Please post your results.

1 more replies
Answer Match 54.6%

Hi guys,

I was thinking of really starting a computer business. In many cases, I may take home the computer to work on it. To avoid liability issues, and to make the customer feel secure, what program can I use that lists all the computer specs/manufacturer/make/model on one page that I can print out and give to the customer with a contract that I am taking hardware off site? Thanks!

A:Software That Lists Computer Specs

The chances are you are taking the PC home to fix, because its NOT working , so could be difficult however,
there a few configuration programs -

online scan

Standalone program with pdf and email output

SIW - System Information for Windows

1 more replies
Answer Match 54.6%

Hello Friends!

Please help me in finding a software which can do the following :

* Automatically copy all email addresses from the email's I receive...
* Arrange all those email addresses in a database kind of thing...
* Remove duplicate email address...
* Present all the email addresses when needed...

If possible...
* Send newsletter to all the email addresses in the list/database...
* Filter email addresses as per instructions...
* Allow to make groups...

In short, I need a software with which I can manage all my clients email address and send newsletter as and when required. I can understand that it wont be possible to find a software that can fullfill all my needs, but it would ne of great help if it could do even a bit.

Thank you.

A:Software to create Mailing Lists?

6 more replies
Answer Match 53.76%

Hey guys, i have a win2k Domain controller set up as a Print Server, but i need abit of information.

My boss wants me to create a list of all things printed, such as the size, whom printed it, to what printer and the name of the document.

Well, its easy enough to make a spare Event log in event viewer and set it up to only record print events, but problem is, when i export the list to a TXT to print it, i only get the basic stuff, i don't get what i need which is the discription. Which can be found by dbl clicking on one of the print events.

Now i'm wondering if there is a program out there that would just make my life alot easyer, something that would print out nice little reports for my allpowerful boss.
Also, while i'm at it i'll post the rest of my wishlist.

I need a program that can record all the websites visited on the network and that could make a nice little list very similar to the print server list.

If anyone could give me a hand i'd really appreteate it.

A:Printer server software, (just need something that makes lists.)

Not sure if Karen's Print Logger works on Network Printers. It says it does but I have never tested it.

3 more replies
Answer Match 53.76%

Hi guys and gals.
 I've been sifting through google trying to find a good, trustworthy tool that compiles a list of applications, games and software on customers computers and associate the keys. Mainly for when we do a system renew, so we can get the computer back as close as possible to how the owner had it. Has anyone got any suggestions?

A:app and software tool that lists and finds keys

Hi guys and gals.
 I've been sifting through google trying to find a good, trustworthy tool that compiles a list of applications, games and software on customers computers and associate the keys. Mainly for when we do a system renew, so we can get the computer back as close as possible to how the owner had it. Has anyone got any suggestions?
Belarc and License Crawler
are the best ones I tried.

1 more replies
Answer Match 53.34%

Hi, these are the results, I've been using these programs for a while now, does that mean I am infected with all these?
Tencent     Win32.Trojan.Agent.Ts    20160420
VBA32   Trojan.SelfDel    20160419
ViRobot      Trojan.Win32.A.PSW-Tepfer.781312[h]           20160419
AegisLab     Troj.Generic.mC9r     20160421
Cyren   W32/GenBl.61BB991D!Olympus  20160421
Rising      PE:Malware.Generic/QRS!1.9E2D [F]          20160421
AegisLab   DangerousObject.Multi.Gen.mmaR    20160420
McAfee   Artemis!DD56EC4F2374   20160420
McAfee-GW-Edition   Artemis!Trojan   20160419
Rising   PE:Malware.Generic/QRS!1.9E2D [F]    20160420
Farbar Service Scanner Read more

A:Virus Total lists malware in software recommended by BC!

This are false positives by the anti-virus. Bleeping Computer's hosted programs for download are trustworthy, safe and malware-free.Certain embedded files that are part of legitimate programs and specialized fix tools may at times be detected by some anti-virus and anti-malware scanners as suspicious, a Risk Tool, Hacking Tool, Potentially Unwanted Program, a possible threat or even Malware (virus/trojan) when that is not the case. This occurs for a variety of reasons to include the tool's compiler, the files it uses, whether files are compressed or packed, what behavior (routines, scripts, etc) it performs, any registry strings it may contain and the type of security engine that was used during the scan. Other legitimate files which may be obfuscated, encrypted or password protected in order to conceal itself so they do not allow access for scanning but often trigger alerts by anti-virus software.When flagged by an anti-virus or security scanner, it's because the program includes features, behavior or files that appear suspicious or which can potentially be used for malicious purposes. Compressed and packed files in particular are often flagged as suspicious by security software because they have difficulty reading what is inside them. These detections do not necessarily mean the file is malicious or a bad program. It means it has the potential for being misused by others or that it was simply detected as suspicious or a threat due to the security program's heuristic analysi... Read more

3 more replies
Answer Match 52.92%

We have an MSI all-in-one PC with touchscreen. I'm hoping to find a software package to centralize the happenings in our home. I've done some searching, but I don't really know where to start.

We're hoping to find a software package that...
- Checks multiple accounts for new mail
- Present a memo board so we can leave each other short messages
- Track a calendar so we can all add and update appointments
- Warn of upcoming birthdays, chores that are due, garbage day, etc...
- When idle, show photos, a clock, alerts, etc.
- Shopping list
- Works with the touch screen for most functions
- Eventually will control the X10 or ZWave power controllers for lights, etc.

...basically, replacing the whiteboard on our fridge, the calander on the wall, the constant nagging the kids to do their chores, and the lack of communication between us when we set up appointments, etc.

Does anyone know of software that does this? How about some Google search terms that might find some results?


A:Looking for centralized Home software; Memo's, chore lists, calendar..

I doubt you will find a single software package that can do everything you are asking for.

A few questions you should answer:
You have a single "Home PC", not a "Home Server" with multiple client PC's, correct?
Do more than one person need to use this single PC at the same time?
Does everybody log in and use the same Windows user account?
Are there any restrictions for some users such as children, or does everybody have Administrator authority?
Are you looking for a free solution, or are you willing to pay $$$?
Are you willing and capable to put in whatever time and effort is needed to accomplish all this.
MS Office Outlook email client can do a lot of what you want, but it is not free.
Windows Live Mail and Thunderbird are free, but have fewer features and capability.
Some of this might be done with Windows security and permissions, depending on how you are using User accounts and storing data.

You may be able to find a Business or Individual in your area that specializes in Home Automation that can help you, but it will not be free.

I hope I'm wrong and someone knows of a package like you want, but I believe if such a software package exists, it would be well known and used by a LOT of people, including me.

Hope this helps,

4 more replies
Answer Match 52.5%

Tonight I noticed 500MB+ of critical updates (Windows Update), and I have "recommended updates" disabled. The big one was an nVidia driver. But I already have the latest hotfix nvidia driver installed. Since when does Microsoft deliver nVidia drivers as a "critical" update on Win 7/8?

A:Win8.1 lists NV driver as critical update???

I have win8.1 and just checked for updates and didn't get any Nvidia critical driver update. If you install the full Nvidia package it does have network access so maybe that is why. All I install is the actual driver and nothing else. I'm still using 350.12 because I have no need of newer drivers and these are rock solid.

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Answer Match 50.82%

I'm working on my Father In Laws' computer, and for some reason, we can't open his Help and Support Center. I have searched everywhere to find the right path to get to it, and no luck. It worked recently, but it's gone now. I have gone through the Services.msc looking for anything that may be disabled that would effect it, but nothing so far. Any ideas? thanks for any help.

A:Help and Support Center

Go to Start Regedit

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\HELPCTR.EXE

If the key isn't there, right click and create a new key HELPCTR.EXE
It should have a value of;


Save the settings and Reboot the computer.

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Answer Match 50.82%

Anyone know how to prevent it from loading at startup? I rarely ever use it...

A:HP Help and Support Center...

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Answer Match 50.82%

When i click links, 'ex:related articles' in help and support center, error message pops up"cannot display page.Also XOX appears in place of certain words on page articles. I tried knowledge base article Q306741, but it doesn't help. The problem appears in 'help' for Wordpad,notepad,paint and others. I've searched everywhere for a solution,to no avail. Anybody!!!!

A:XOX in help and support center

Are you on dial-up internet by any chance? Some of the links may be to internet sites and if you're not on the net at the time, you will get that error. If you right click on the link that is doing that to you, you can see the address.

If it's a file on your C drive, then you may need to repair your help files. If the file is an http: then log onto the net to continue.

Hope that helps,


3 more replies
Answer Match 50.82%

When I click on Help and Support in the start menu nothing happens. I've tried a number of fixes from other forums with no success. Need help!!

A:help and support center

Not knowing what you tried, I'll just post some possibilities.

Scroll about 1/4 way down to Help and Support here

Try #235, Restore Help and Support Service at
Reinstalling Help and Support Center in Windows XP

"Help and Support Error" - Service not started

Top 10 Frequently Asked Questions and Answers
Click on the ? Icon to Expand

Repairs Windows? XP Help and Support after running Easy Cleaner
Fix Windows XP Help

Troubleshooting problems with Help and Support Center

Help and Support service missing

This has been known to work too(XP CD needed).
Dial-a-fix is a collection of known fixes which addresses issues with
Windows Update, Microsoft Installer, and more.

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Answer Match 50.4%


A friend of mine has a windows XP machine - clean, no malware.

Every time he tries to open a program/file either from the programs menu or from a desktop shortcut, help and support center opens.
After clicking the icon/link a second time, the correct program/file opens.

Does anyone know a fix for this???


A:Solved: help and support center

7 more replies
Answer Match 50.4%

I am unable to open the Help and Support Center in XP (Home)
I recently installed and ran a registry cleaner.
I am unable to restore to an earlier setting either from system restore or the registry cleaner's back-up
I have looked in microsofts KB, articles 888018 & 555329 to no avail.
The value data of the following key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\HELPCTR.EXE is
which appears to be correct
I believe the program tries to run but task manager never shows it. I get no error messages at all

Any ideas?

Thx in advance

A:Help and Support Center AWOL

Further to the above
HelpCtr.exe does run in Task manager for about 2 seconds then disappears??


1 more replies
Answer Match 50.4%

can't access help and support from start menu or browser and receive error message (windows can not open help and support because a system service is not running. to fix this problem, start the service named "help and support'). i tried using my dimension resourse cd to no end. what am i missing ?

A:Dell Help And Support Center

Start, RUN, type Services.msc and hit enter.
look for the "help and support" service and start it. see if that helps.

3 more replies
Answer Match 50.4%

Somehow, dell support software was deleted from my Dell 570 Inspiron Windows 7 software. I have tried several times to download but keep getting error messages that there is no software. It was working a week ago until I had to do a system restore. I have searched the net but cannot find an answer to reinstalling. Can anyone help me.

A:dell support center

Closing dup. Please do not start multiple threads on the same topic. Two of us have replied to your other thread. The ball is now in your court.

1 more replies
Answer Match 50.4%

Who uses this program? I uninstall it because I do not use it. Are there any benefits to it? Can you use this program to update the drivers?

A:Dell Support Center?

It's just automated updates for your PC and drivers. It's useful.

3 more replies
Answer Match 50.4%

Just a quick and most probably easy question for you guys, i just want to know how can i stop the silly Help & Support Center coming up everytime the F1 key is pressed please??

A:Stopping Help & Support Center

There is a service that you can disable to stop it appearing.

Start > Run type services.msc and then scroll down to Help and Support. Right click this and then go to startup type and make sure the box says Disabled. Then, simply click Stop to stop it running. Click Apply and OK to cancel all open windows

5 more replies
Answer Match 50.4%

Help and Support Center page needs help. Opens up extremely slow now that a clean install has been done. At one point the H&S Center page would not open. System restore would not work. Defragmenter could not finish all files. Restarting the computer did help. This has been happening since a complete cleanup done to erase, zero, reformat and reinstall all programs needed for normal operation... if there ever is a normal operation. These problems occurred after MS updates and .net Framework installed .NET 1, SP and 2 installed. All items working properly prior to updates and the .NET install. It wasn?t that bad erasing everything, zeroing , reformatting and putting WXP HE back on. That was a lot faster than fishing for much needed help that does not appear to be anywhere around without a substantial fee. Thank you for allowing the post.

A:Help and Support Center page needs help

Go to START>RUN and type sfc /scannow - which will check your core system files - you may be asked to put your XP CD in a drive.

3 more replies
Answer Match 50.4%

I have a problem...First off help and support message, when clicked on would not open because it could not find helpctr.exe file in binaries. I have fixed that and started svc service but now when I click on help and support the hour glass flickers but nothing opens. It is not a registry problem because app paths are correct and svc service is started...Why isnt the center coming up on screen?

A:Solved: Help and Support Center

Mega Tron, Go to the link below and click the "?" to the left of "Why doesn't Help and Support work?" to expand it and you'll find several possible solutions.


3 more replies
Answer Match 50.4%

I have a DELL Studio XPS 1640 Laptop running Windows 7 - 64 bits. I am using Firefox instead of Explorer. I cannot run DELL Support Center because it looks for IE and I am not using this software. Anyone know how to fix this problem.

A:DELL Support Center


Did you disable IE or something? Try turning it back on, and see if the problem goes away.

Hope this helps,

2 more replies
Answer Match 50.4%

hello i heard Wan n bluetooth consume lot of battery.
that's why i disabled those drives
after that dell support center warn that disabling device affect the system
does it true ?

another offtopic issue
does it's urgent to update my win7 os.
does updating os slow down pc ?

thanks in advanced bro

A:about dell support center

Disabling Services does nothing to conserve energy unless you have a ruwaway Process that is hogging your CPU which requires troubleshooting in other ways.

You should keep Win7 fully updated for best security and performance. Optional Updates will help keep your drivers current and can also be trusted and useful.

Use the Win7 firewall with a free lightweight AV like Microsoft Security Essentials or Avast 6.

5 more replies
Answer Match 49.56%

I have windows xp home edition with sp2 and when i click on help and suport center in the start menu it won't start. I started task manager and watched the processes when i clicked help and suport and it shows up there for about 10-20 seconds and then disapers. i don't know what is happening and i need help.


A:Solved: Help and Support center won't start

Go here and click the letter H. Find Help and Support and follow the instructions there.

3 more replies
Answer Match 49.56%

I was not able to open my BIOS, since I made some changes, after I post this I am going to restart and try it again, however, . . my Windows Help and support Center has not been diplaying correctly for some time, . . does anyone know whats wrong ?

A:Bios and Help and Support Center Problem

I entered the BIOS ! That is OK for now, but The H&S Center is needed and the details are missing !

4 more replies
Answer Match 49.56%


Help and Support Center provides a centralized facility through which
users can obtain assistance on a variety of topics. For instance, it
provides product documentation, assistance in determining hardware
compatibility, access to Windows Update, online help from Microsoft,
and other assistance.

A security vulnerability is present in the Windows XP version of Help
and Support Center, and results because a file intended only for use
by the system is instead available for use by any web page. The
purpose of the file is to enable anonymous upload of hardware
information, with the user's permission, so that Microsoft can
evaluate which devices users are not currently finding device drivers
for. This information is then used to work with hardware vendors and
device teams to improve the quality and quantity of drivers available
in Windows. By design, after attempting to upload an XML file
containing the hardware information, the system deletes it.

An attacker could exploit the vulnerability by constructing a web
page that, when opened, would call the errant function and supply the
name of an existing file or folder as the argument. The attempt to
upload the file or folder would fail, but the file nevertheless would
be deleted. The page could be hosted on a web site in order to attack
users visiting the site, or could be sent as an HTML mail in order to
attack the recipient when it was opened.
Maximum Severity Rating: Moderate

Affected Software:

Microsoft Window... Read more

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Answer Match 49.56%

To stop it I have to shut down the computer. This robs my computer's memory. What can I do?

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Answer Match 49.56%

Hello there,
Lately support center doesn't want to work, after some seconds a "the application stopped working. windows is looking for a possible solution" message pops up. needless to say, windows never found a solution. I tried uninstalling and doing a clean install of all the dell support suite several times with no luck, i don't have any antivirus on, except windows defender. 
I'm trying to run SC version 1.0.665.2 on win 8.1,
I wanted to run a scan because after installing win 10 trial version and going back to win 8.1 my workstation is acting pretty weird (and sloppy).

Hope someone out there can help!

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Answer Match 49.56%

Help and Support Center page needs help. The HSC page snapped open when Windows was reinstalled. After updating and installing the needed .NET Framwork 1 and 2 plus the .NET SP the HSC page slowed down a lot. Sometimes the page will not open at all. Is there a way to make HSC open up fast like it did after reinstall? The OS is WXP HE SP2

A:Help and Support Center page needs help... detailed

Hi rlmarr

Here's a page over a Kelley's Korner with half-a-dozen tricks for trying to get Help and Support happy again --- note that you'll have to scroll down quite a ways to get to the "Help and Support" category ---

I think a decent quick-fix try might be to reinstall the .inf file for the Help and Support service - you might or might not need your Windows XP CD (because if you still have your XP SP2 .cabs on your hard drive - which you likely do, if you didn't manually delete them - the files needed will be right there) ---
Go to C:\Windows\inf\pchealth.inf. Right click and choose install.

If your system has a modest amount of system memory (RAM) installed, look in Task Manager (in the "Performance" tab) to see if the amount of physical memory installed isn't enough to cover what is needed by your background processes + your running applications -- this would cause your computer to have to use the page file extensively, and slow things down dramatically from time to time.

Best of luck
. . . Gary

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Answer Match 49.56%

Windows XP
500 W P/S
Radeon 9600 Pro PCI card
2.4 ghz AMD
2x 80 GB hdd

Hi, on an XP machine, I disabled Windows XP Help and Support Center a number of years ago (before SP2 came out) by disabling the Help and Support in services. I cannot seem to re-enable it. I have tried various 'fixes' found on the Inet but none seem to work.

Any ideas? Thanks.

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Answer Match 49.56%

Tech Support Guy System Info Utility version
OS Version: xp sp3
Processor: dell
Processor Count: 2
RAM: 2 gb
Graphics Card: sigmatel
Hard Drives: 1 225 gb
Antivirus: avast

I am downloading dell support center. It downloads as aulauncher,exe. with the dell wrench icon When I launch it it tries to install microsoft .net framework 3.5 and not dell support center

A:dell support center aulauncher

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Answer Match 49.56%

I thought that I had sasser but it turns out I don't. I have run through a lot of things but I can't find anything else. I want to run System Restore but Help and Support Center won't work. I click on it and it won't do anything. Is there a way I could a) Run it without going through H&S or b) re-install H&S.

A:Windows XP Help & Support Center dead

Just go to System Tools under Accessories in the Start Menu and you should find System Restore under the System Tools menu. I'm not sure but it sounds like you're running Windows XP. If so then this should work fine for you.

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Answer Match 49.56%

I have a Samsung Laptop, year old running Win 8.1, Love it , however I get this pop up a few times a day from Samsung Support Center giving me a message.

Is there a way to eliminate Samsung Support Center besides deleting that program ie uninstall ?

A:Samsung Support Center in Windows 8.1

hello ,see if you can disable it in taskmanager ,check tutorial in link ,good luck
Startup Items - Manage in Windows 8

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Answer Match 49.56%

I recently did a system clean-up w/ AVG PC Tune Up 2011, first time I hit the help and support center nothing happened. I've installed SP3 on XP Pro. My system is running much faster but the help center turned into a real dog. Any suggestions?

A:Help and Support Center Opens Very Slowly

Do a repair install of XP...or run the sfc /scannow command.Chances are your registry cleaner has deleted/damaged some system files that are needed.Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons: Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will n... Read more

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Answer Match 49.56%

I can't launch Help and support center, windows media player, system information and the system restore. When I double click, doesn't seem to launch the program. Others are working fine. How can I solve ? Is it a virus \>?

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Answer Match 49.56%

I am very disappointed to know that Windows 8 Media Center would not support Blu-ray. We would need third party software for this. So officially Microsoft is not supporting the Blu-ray format. This is really a disappointment as this shows that Microsoft is somehow moving away from the PCs (desktops/laptops) and going forward with the mobile devices. And the future of desktops and laptops are doomed. As a user of desktop, a few years ago I was looking forward to the Blu-ray era after the DVD era and was hoping that Games, software etc. would would soon be available in the Blu-ray format but it seems that Microsoft has decided to abandon desktops and laptops. Now I wish if there is some alternative OS to Windows!

Windows 8 Media Center does not support Blu-Ray

A:Windows 8 Media Center does not support Blu-Ray! :(

Fees to include blu-ray support in their native player would have been expensive for microsoft, that is why it is not included.

One can download the free media center pack to get native dvd in windows 8.

One can also download free third party player VLC and the associated blu-ray libraries and get support for blu-ray in windows 8.

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Answer Match 49.56%

Hi it's me again.
I hope I don't bother you.
Recently I've "discovered" that Help and Support gives me an error when I try to run it.This is the error :

I hope you can help me.

A:Solved: Help and support center gives an error

Go to Start/ Control Panel/Administrative Tools/Services/Right-click on Help and Support/select Properties from menu /in the Startup Type section enter either Automatic or Manual
Administrative Tools may be in Performance and Maintenance

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Answer Match 49.56%

Every time I try to use my Dell Support Center to run a scan I get the message error try again later. I have been using this avenue to scan my computer since 2007 and I have never had trouble accessing it until a month ago.

A:Dell Support Center error

and welcome to the Forum

Have you downloaded the newest version from Dell?

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Answer Match 49.14%

My system is windows vista business. I keep getting a popup window on startup saying" An unhandled exception('Invalid root in registry key"HKEY_LOCAL_MACHINE\SOFTWARE\DELL\HWDiag\SysInfoPath".')occured in sprtcmd.exe[4244]. Is there anyone who can help fix this issue?

Thanks in advance.

A:Dell Support Center program sprtcmd.exe

Try re-installing the program:

If you do not wish to use it, then just uninstall it with Revo -

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Answer Match 49.14%

When I launch HASC it doesn't connect to the Internet to give me KB articles or latest news.

I have read elsewhere that this is a common problem. It it suggested that I create a new "Broadband" connection via the New Connection Wizard. Why?

I connect to the Internet via Verizon DSL which gives me no headaches (slow sometimes)

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name *deleted
System Manufacturer HP Pavilion 04
System Model P7476A-ABA 521N
System Type X86-based PC
Processor x86 Family 6 Model 6 Stepping 2 AuthenticAMD ~1399 Mhz
BIOS Version/Date Award Software, Inc. 3.02a, 6/19/2002
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name *deleted
Time Zone Eastern Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 575.04 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.39 GB
Page File C:\pagefile.sys

* I deleted these items as unimportant to answering questions

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Answer Match 49.14%

I have a new Dell Laptop and I keep getting an error stating Dell Support Center has quit working. I have a Inspirion N7110. Also should I run Windows Defender along with McAfee?

A:Dell Support Center has quit working

From my personal experience there is no value to Dell Support Center and you can safely stop it from running.
Likewise Windows Defender is more or less worthless.

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Answer Match 49.14%

I have a new Lenovo P50 which was purchased for me by a friend while visiting US. Since the beginning there have been problems with touchpad not working. I took the laptop to Lenovo's authorised service center in Delhi twice, and both times was disappointed because the technician refused to look at the laptop making one excuse or the other. During the first visit, this guy was not sure if P50 was covered under international warrenty in India and wanted me to provide a proof that it was. I got in touch with Lenovo customer support and below is the email response I received.  Hi,

This is in response to your request. We want to inform you that all think products come under IWS. So, your product is also under warranty and you will get services in India.

Your system is having carry in warranty, so please go to service center for any services you required.

LenovoI was astonished by this reply, becuase this is something I thought the technician ought to know or could have found out easily without asking me to get this information myself and wasting my entire day. I went to the sevice centre the second time with this email, and this time he drops another set of requirements on me. He wanted the original invoice for the laptop along with a copy of passport of the person whose name is on the invoice, without which he will not even look at the laptop. This laptop was purchased from Amazon US and I had the soft copy of the inovice with me... Read more

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Answer Match 49.14%

 I know these days everyone is talking about Windows 10, but I recently updated form Windows 8 to 8.1.  Immediately after, I downloaded and reinstalled all software and drivers the HP website has for my product.  I?m having the following issues:  * HP Support Assistant doesn?t work; it doesn?t even start.  * Not sure if this is important, but what used to be the HP Utilily Center icon on the taskbar (before updating) displays as a blank sheet of paper, and if I click it I get the message ?Windows cannot find ?C:\Program Files\Hewlett-Packard\HP Utility Center\HPPU.exe? ? I tried unistalling HP Support Assistant using Microsoft support, , restarting, and then downloading and installing again (as someone in the form suggested) and it still doesn?t work.  As for HP Utility Center, I tried reinstalling it; I was afraid to remove it completely since I don?t know what it does.  Everything else, including HP Update and printer software seems to be working fine.  Please help.   Thanks,Rational

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Answer Match 49.14%

Hi. I was wondering if some can give me some info. I am using XP and my Help & Support Center takes 4-5 minutes to open. I can't figure it out. The only thing I tried was defragging and it didn't help. If anyone can give me some suggestions I would really appreciate it.

A:Help & Support Center takes 4-5 minutes to open


Originally Posted by Chip718

Hi. I was wondering if some can give me some info. I am using XP and my Help & Support Center takes 4-5 minutes to open. I can't figure it out. The only thing I tried was defragging and it didn't help. If anyone can give me some suggestions I would really appreciate it.

Seems like you got a typical case of malware, try following these instructions and posting in the Hijackthis section of TSF.


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Answer Match 49.14%

Hi, I have been having problems with the Help and Support Center. First, the Help and Support service wasn't displaying, but I ran a registry fix to correct the problem. Now when I go to Start and click Help and Support Center, nothing happens. I opened up the task manager and what happens is the process "Helpctr.exe" appears, but then it disappears. I have reinstalled Help and Support several times from my Windows disk, but it keeps happening. Any help would be appreciated. My computer specs are in my profile.

A:Solved: Help and Support Center Opens, Then Closes

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Answer Match 49.14%

my machine is dell dimension with windows xp sp2.recently, as advised by dell people, i uninstalled the old 'dell support' and ind installed new 'dell support center'
but on restart i got BSOD and had to restore back.i tried it five times but always with the same result.currently i'm without any means to get help from dell, should i need it.
pl. help

A:BSOD after installing 'dell support center'

The BSOD error message in its entirety would be a good thing and one thought on this and this might solve the problem quicker, since Dell tech support told you to upgrade to the new help center and it went south I am only suggesting this because I have worked in tech support before (not with Dell) I would contact Dell tech support and have the BSOD error message ready for them. The tech support usually has all or most of the solutions for their software handy right there in thier database, and this will solve the problem a lot faster than here.

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Answer Match 49.14%

A few weeks ago I did two updates - one was the Dell Support Center update and the other was an update entitled KB951978. Since then, I'm unable to shut down my computer - I get an error message asking me to end "sprtcmd.exe". I hit "end now", and usually it shuts down OK. In addition, it's taking much longer for web pages to load and applications to run.

I'm scared to uninstall the updates - is it safe to do that? Everything was perfectly fine until then. I saw the other thread with tips on how to do it.

My question is: do I uninstall the Dell Support Center UPDATE or the entire thing itself? I'm afraid to get rid of it altogether.

Also, should I try uninstalling the KB951978 update? I have no idea or comfort level with what that is.


A:Uninstalling Dell Support Center updates

What OS/service pack are you using?

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Answer Match 49.14%

Trying to follow the instructions exactly... Below is the Hijack This Log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:18:09 PM, on 12/21/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\IObit\Smart Defrag 2\SmartDefrag.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\Billeo\billeo.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Roxio\Roxio Burn\Roxio Burn.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASC.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\... Read more

A:Dell Support Center says that I'm missing three "stings"

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

2 more replies
Answer Match 49.14%

I got tired of Dell Support Center slowing down my computer and tried to uninstall it. Didn't let me at first. Tried to get to to see if it had a solution. Got Page not found message. Got to a web page that had bleeping as a link. Got Page not found message.In a command window did nslookup Got a not found message. Did nslookup, IP address was returned.Located the Dell Support Center process in Task Manager and clicked End, process stopped, was then able to uninstall Dell Support Center. Did another nslookup of bleeping, got a proper answer. Entered it in URL and got to Bleeping.So, is Dell Support Center blocking access to Bleeping? If so, is it blocking access to anything else?If you want to stop Dell Support Center (this is 2.01 IIR) look for sprtcmd.exe in Task Manager and kill it.

A:Dell Support Center Blocking


Bleeping Computer was experiencing some downtime today. It was out for a good 2 hours earlier. I wouldn't blame any program yet.

Were you having any other issues with it?

With Regards,
The Panda

4 more replies
Answer Match 49.14%

Hi. I was wondering if some can give me some info. I am using XP and my Help & Support Center takes 4-5 minutes to open. I can't figure it out. The only thing I tried was defragging and it didn't help. If anyone can give me some suggestions I would really appreciate it.

A:Help & Support Center takes 4-5 minutes to open

Try this little tool:

1 more replies
Answer Match 49.14%

Hi, while I tried to access Help and Support Center, more than 5 Internet Explorer windows poped up and all redirect me to a same forum page. Also, the calendar of my System Restore looks like been blocked by some virus, only today's date is in bold, I could not even change the month. I have System Restore turned on all drivers, and never got the problem to back to previous check point, however, none of them are available now.

Below is my Hijackthis log, I tried scan the virus via Windows Live OneCare, Spybot, ewido anti-spyware 4.0, but the problem still there. My OS is XP home. Please help me to clean the virus.

Logfile of HijackThis v1.99.1
Scan saved at 19:26:03, on 2008-4-21
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Running processes:
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\Program Files\Google\Google Pinyin\GooglePinyinDaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Windows OneCare Liv... Read more

A:Virus found while access Help and Support Center, please Help

Welcome to TSG

You need to uninstall Ewido because its no longer available and up to date.
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Download SDFix and save it to your desktop.
Double click SDFix.exe and it will extract the files to %systemdrive%
(this is the drive that contains the Windows Directory, typically C:\SDFix). DO NOT use it just yet.

Reboot your computer in SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup [but before the Windows icon appears] press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Open the SDFix folder and double click RunThis.bat to start the script.
Type Y to begin the cleanup process.
It will remove any Trojan Services or Registry Entries found then prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
When the PC restarts, the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.
Finally copy and paste the contents of the... Read more

1 more replies
Answer Match 49.14%

For some unknown reason help and support center for windows xp takes over the cpu locking down my system. It even locked things up while in Safe Mode. When online at times I've also had firefox help open up in multiple tabs that will keep multiplying unless I close firefox. This even happened in Opera as well. At first I thought it was related to my Alps touchpad or the software controlling it apoint.exe. Apoint.exe was also locking up my system until I disabled it from startup wth Autoruns. I have since disabled helpsvc which controls XP Help and Support Center, but I've still had episodes of firefox tabs opening up to firefox help. It also has seemed like a certain key press is triggering the firefox help tab openings but I'm quite sure.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 7:36:13 PM, on 1/12/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin&#... Read more

A:XP Help and Support Center/helpctr.exe locking up Computer

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand cor... Read more

2 more replies
Answer Match 49.14%

Have Compaq computer and use the Help & Support Center frequently but noticed in the past few months it doesn't work. I go to START>HELP AND SUPPORT then click in the SEARCH section to type in the keyword. It searches and searches consistently but doesn't do anything. Could it be corrupted on my hard drive? How can this be fixed. I went to HP website since they bought out Compaq and can not find any resolutions. Please advise.

A:WinXP Help and Support Center SEARCH problem

Went to and did a live chat with a rep and had to download a file Apparently the original Compaq Help & Support Center file was corrupted due to the Windows SP2. I installed the HP file and it now displays HP not Compaq but at least it works!

2 more replies
Answer Match 48.72%

In fact, during this year's Build Developer Conference in San Francisco, Microsoft confirmed to ZDNET in a private meeting that there will no Media Center functionality altogether. Microsoft's Gabriel Aul took to Twitter to formally confirm its exclusion from Windows 10 "We can confirm that due to decreased usage, Windows Media Center will not be part of Windows 10."

 twwiter.JPG   27.46KB
With me, usually use this software to watch movies and listen music, it's sad news.

A:Microsoft has no plans to support Media Center with Windows 10

It doesn't really affect me since I never used Windows Media Center. If I ever needed a Media Center, I would just take one of my old computer and transform it in a Media Server. However, they are apparently working on something for people that still wants to read DVDs on Windows, so they'll probably propose an alternate program.

7 more replies
Answer Match 48.72%

when opening the Help and Support Center in WinXP Pro SP2, some of the entries come up in some other language. It's not all of them; in fact, some of them are a mix of whatever this other language is and english... it's weird. Has anyone encountered this? Is there a fix?

It should also be noted that this issue has been reported by users whose machines have been "imaged". Therefore this is not an actual XP install from disc.

A:Help And Support Center Random Entries Show Up In Some Other Language.

This Microsoft article describes a problem where users with Slovak or Slovenian Language Interface Pack for Windows XP have some random English showing up in the Help and Support centre. While it's not the exact problem you are having you could try the fixes suggested.

2 more replies
Answer Match 48.72%

I bought the notebook last December with 1-year warranty in the US.Now I'm working in Vietnam and my screen is broken. but it isn't covered although I still have 4-month warranty (stated on the Hp support assistant). I have contacted the local support center and they refuse to cover this under warranty even though my notebook still has 4 months until the warranty period ends, unless I submit the original invoice (which I lost 2 months ago) after moving.How can I solve this problem and guarantee my warranty rights?

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Answer Match 48.72%

From time to time I get these exaggerated error messages that my system is critically in danger and that I need to go to this website called to download these setup programs. And I have these fake Windows Update/ Help and Support center icons on my desktop . I try to delete them but they come back !Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:29:32 PM, on 1/28/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16574)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\a-squared Anti-Malware\a2service.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exeC:\WINDOWS\system32\nvsvc32.exeC:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exeC:\WINDOWS\system32\MsPMSPSv.exeC:\WINDOWS\system32\wscntfy.exeC:\WINDOWS\system32\RunDLL32.exeC:\Program Files\a-squared ... Read more

A:Help I Have Fake Windows Update/ Help And Support Center Icons

Welcome to the BleepingComputer HijackThis Logs and Analysis forum EsTiLOMy name is Richie and i'll be helping you to fix your problems.It appears you've no virus protection installed,which is somewhat suicidal.Please download/install Avira AntiVir Personal Edition Classic[Free]: a full scan with Avira and allow it to delete everything it detects.Restart your pc when you've done.After restart,open Avira Antivirus and select "Reports".Then double click the report from the full scan you have just completed. Click the "Report File" button,then copy and paste the report into your next reply.Your version of Sun Java is out of date.Older versions have vulnerabilities that malware can use to infect your system.Please follow these steps to remove older versions of Sun Java,and then update.1. Download the latest version of Java Runtime Environment (JRE)2. Scroll down to where it says 'Java Runtime Environment (JRE) 6 update 4'.3. Click the "Download" button to the right.4. Check the box that says: "Accept License Agreement".5. The page will refresh.6. Click on the link to download 'Windows Offline Installation jre-6u4-windows-i586-p.exe' [15.12 MB] and save to your desktop.7. Close any programs you may have running - especially your web browser.8. Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.9. Check any item with Java Runtime Environment (JRE or J2SE) in ... Read more

1 more replies
Answer Match 48.72%

When I first got my computer I removed the startup entry for Dell Support Center using CrapCleaner...and it didnt start up when I booted up my computer...however, ever since three days ago, Dell Support Center kept popping up even though I repeatedly remove its startup entry...what could be causing this problem? In the first place, is Dell Support Center necessary...should I just uninstall it?

A:Dell Support Center persistently starts up on boot

is Dell Support Center necessary...should I just uninstall itClick to expand...

I would

And while you're at it, you can uninstall Norton (usually installed) and install AVG Free instead

Actually you may want to run Startup Control Panel and remove any other not required startup program as well

2 more replies
Answer Match 48.72%

Okay, this is just weird....
.... phone rings, call display shows up as UNKNOWN, I was expecting another phone survey or something but before I hang up I figure I'd at least see wgo it is. He asks for me by name then says he's from the "Windows Support Center" or something like that. I can tell he's at a call center in India or something, poor phone connection, I can hear other people in the back ground.

He says our computer is sending out error messages every time we're on the web or something like that, might be from a virus or some kinda windows errors. We have 5 computers, I think I'm clever by asking him which one he's talking about and he replies "the one running Windows 7".

Okay, so I'm skeptical, but figure I'll see where this foes.

So he asks me to run EVENTVWR on that computer which brings up a "even viewer: window, he asks me to look under WINDOWS LOGS - APPLICATIONS and read to him what the sources are, he asks me how many there is etc. I tell them there are hundreds, he asks for the sources and gives me some kinda techno talk as to what's causing that error.
Then he asks what the sources are for the ones marked in yellow as a warning, get more techno talk.

Next he asks me to run WWW.SUPPORT.ME which brings up a "support connection" window "powered byLogMeIn ". It asks for a 6 digit code which he gives me. Now I don't know what to expect, for all I know this will ope... Read more

A:Weird phone call from Windows Support Center?

7 more replies
Answer Match 48.72%

I've got a strange problem I'm having problems troubleshooting. When I search in Help and Support Center, no results are returned for the Microsoft Knowledge Base. I know this worked in the past (though how long ago, I have no idea). The option to search the Knowledge Base is checked. There are no other system problems to indicate corrupt system files. I've searched the web but haven't found anything yet that seems to apply. I'm reluctant to run a full SFC scan or repair the entire Help and Support feature since all other options appear to be working.

A:Solved: Help and Support Center - Search MS Knowledge Base

8 more replies
Answer Match 48.72%

When I go to System Information in my Accessories>System tools folder, then when I open System Information, I get the Help and Support Center. So it's like the System Information Program was replaced by the Help and Support Center program. Why?

This never occured before.


A:Solved: System Information replaced by Help and Support Center

6 more replies
Answer Match 48.72%

I purchased my computer in Switzerland, and even if everything else is installed in English, the Dell Support Center software and messages all appear in German. How can I change the language to English?

A:Dell Support Center - How to change the language to English?

Hi Cacador,
Welcome to the Community. The best way to change the language would be to Uninstall it from Add remove programs, and reinstall it using the below link. When installing select English as your language and then complete the installation.
Hope this helps.
Thank you

5 more replies
Answer Match 48.3%

for whatever search term that i entered within the help and support center, it gets me 0 results just under the ms knowledge base area, even though i have that search option set and i'm conected to the internet. How could this be?

thanks in advance.

A:problem querying the microsoft knowledge base in help and support center

16 more replies
Answer Match 48.3%


Help and Support Center provides a centralized facility through
which users can obtain assistance on a variety of topics. For
instance, it provides product documentation, assistance in
determining hardware compatibility, access to Windows Update,
online help from Microsoft, and other assistance. Users and
programs can execute URL links to Help and Support Center by
using the "hcp://" prefix in a URL link instead of "http://".

A security vulnerability is present in the Windows Me version of
Help and Support Center, and results because the URL Handler for
the "hcp://" prefix contains an unchecked buffer.

An attacker could exploit the vulnerability by constructing a URL
that,when clicked on by the user, would execute code of the
attacker's choice in the Local Computer security context. The URL
could be hosted on a web page, or sent directly to the user in
email. In the web based scenario, where a user then clicked on
the URL hosted on a website, an attacker could have the ability
to read or launch files already present on the local machine. In
the case of an e-mail borne attack, if the user was using Outlook
Express 6.0 or Outlook 2002 in their default configurations, or
Outlook 98 or 2000 in conjunction with the Outlook Email Security
Update, then an attack could not be automated and the user would
still need to click on a URL sent in e-mail. However if the user
was not using Outlook Express 6.0 or Outlook 2002 in t... Read more

A:Flaw in Windows Me Help and Support Center Could Enable Code Execution: Feb 26

Im sorry but doesn't that go against the Forum Rules of explaining how to HACK, crack, or pirate programs? Because I just learned something new...

3 more replies
Answer Match 48.3%


This update provides support for additional set top boxes in Windows XP Media Center Edition. This update only needs to be installed if you are unable to get your specific set top box to work with Windows XP Media Center Edition. If you set top box control is working or you are not using a set top box there is no reason to install this update.
System Requirements
Supported Operating Systems: Windows XP

Windows XP Media Center Edition



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Answer Match 47.88%

I have some sensitive material on my computer which I would not like others to see. So, I'd like to know how to exclude some folders and files from lists like recent items, jump lists, etc. Is it possible?

A:How to exclude files and folders from "Recent" lists and jump lists

Welcome to Seven Forums Stawan. It's possible to turn off the recent items in the jumplists of specific programs. But it's a laborious process. I will describe it, but you'll have to do the legwork.

The Jump lists for each program are stored in

C:\Users\(User name)\AppData\Roaming\Microsoft\Windows\Recent\AutomaticDestinations

as automaticDestination-ms files with random names.

To figure out which file belongs to which program , you'll have to do some detective work.

For instance, you could open a video with your media player program.

Change the AutomaticDestinations folder into Detail view and Sort by Date Modified.

Only one or two of the files should be showing as modified in the past minute. One may be a list of recently viewed folders, the other should be your program.

Delete one of the files then try to open your program's jump list. If it is gone, you have the right file.

Once you have identified the right file, restore it from recycle bin and set the file properties to Read-only. This will disable the jump list for that file. You'll need to do this for all the programs you want to exclude from jump lists.

As you can see, this would be a long and lengthy process, you'd be better off creating a password protected user. Good luck. A Guy

9 more replies
Answer Match 47.46%

I have 2 questions:
1. Why Microsoft's Netflix App for Windows 10, DOES NOT accept basic commands from their own Microsoft Media Center Remote Control like for example PLAY, PAUSE, FF, etc..?
2. Why Microsoft's Netflix App for Windows 10, DOES NOT support 4K streaming.
I have a super fast computer with a 4K monitor and an Nvidia GTX 1080 GPU.
I could watch Netflix 4K content on my 30" 4K PC Monitor....
Could someone tell Microsoft that they are super outdated....? What the heck are these guys doing. I regret I did not buy an iMac.

More replies
Answer Match 46.62%

i cant dowload hp support assistant. after download it is saying file is corrupted. the original file got deleted some how and i cant download another one.

A:i can not download hp support assistant

Hi, Please try the following one: Regards.

1 more replies
Answer Match 46.2%


I have a brand new Acer V5 123 which came with windows 8

the internet connection here is slow and cuts out once every hour, A manual reconnect is required to get back online

I have managed, somehow to download the 1.4 GB of required updates and am now trying to install the 3.6GB needed to upgrade to 8.1

this is impossible using the official windows apps store based installer which seems to me in this context to be the worst piece of software I have ever come across it has no details on progress apart from a tiny little grey/green line, no BPS, are displayed and when the connection drops the screen still shows it "downloading" complete with tick

this morning for example when I went to reconnect the download which was who knows, 7% complete (no percentage shown either) it just disappeared When I reloaded the app it started from the beginning..... again agghhhh

I have been using free download manager to get big files, it is brilliant and picks up wherever this flaky internet left it.... it would take some time but would eventually download the upgrade

is it possible to get the web page address and download the windows 8.1 from 8 upgrade this way

I live in hope and thanks in advance for any suggestions


A:My internet connection will not support 8.1 download

Originally Posted by Elizabethg

I have been using free download manager to get big files, it is brilliant and picks up wherever this flaky internet left it.... it would take some time but would eventually download the upgrade

is it possible to get the web page address and download the windows 8.1 from 8 upgrade this way

Welcome to Eight Forums.

Quote from this post: link

Download the Windows 8.1 ISO image file.
Create installation media for Windows 8.1 - Windows Help

In Windows 8, mount the Windows 8.1 ISO image file by right-clicking the ISO image file and choosing Mount. If you don?t see Mount command from the context menu, go to Open with -> Windows Explorer instead.

Run the setup (setup.exe) file (see screenshot below).

7 more replies
Answer Match 46.2%

Hi, Recently I have not been able to download anything from the Internet. I have searched for solutions but none work, it started when I couldn't open the HP support assistant. I tried installing it again but it wouldn't even show the bar or any signs of installation, this is probably because I reset my Internet options, but I'm not sure. A few days ago I would try to install driver updates on HPSA but it fails at installation. I really need help because I am a gamer and often install things like mods from the Internet and without the assistant or the ability to download updates, I can't keep my computer up-to-date! Any help would be greatly appreciated.    Thanks in advance, SheepDave!

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Answer Match 46.2%


can you guys please tell me how to post multiple links into FDM or IDM
PS: fdm: free download manager | idm: internet download manager

thanks a lot

A:Free Download Manager(FDM) Support

no answer? please, it's urgent, I need to download a lot of files
thanks again

8 more replies
Answer Match 46.2%

I have the latest version of the HP support assistant. Here is the system information. HP ENVY NotebookModel #: HP ENVY NotebookOS Windows 10HP Support Assistant Version: Whenever I try to download the drivers (firewall on or off) the application just sits there and does nothing (stuck on trying to download). Is there any simpler solution than re-installing this application.   

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Answer Match 45.78%

I am trying to download the program Microsoft .NET Framework 3.5, however when I click Download, it takes me to a Confirmation page then has the statemnt "If your download doesn't start in 30 seconds, please click here" but everytime I click "here" it brings me to a "Internet Explorer could not load the web page" page.

Has anyone had this issue or knows how to solve it? Thanks in advance.

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Answer Match 45.78%

I'm currently experiencing problems downloading the EPG guide in Windows 7 Media Center and Vista Media Center.  Over the last 2-3 weeks, the guide download has stopped working on all of my computers in Vista and 7.The error code is 34 and this is caused when Media Center cannot establish an connection to the internet.I have to connect to the internet via a proxy server/webcache.  I have contacted the network support people and they took network activity captures and identified a problem with Media Center not respecting the proxy/webcache settings in Internet Explorer and hence it cannot download the guide.  Previously, this process has worked perfectly on the network and I am told no changes have been around the time the problem started.This only occurs on a wired network. For the same computer connected via wireless on the same proxy/webcache, the guide sucessfully downloaded and Media Center respected the proxy settings.  There are multiple machines exhibiting this behaviour. Is anyone aware of any changes Microsoft has made to the guide download process over in the last month or so which may have resulted in this sort of behaviour as this appears to be a bug in Media Center.Thankselyoh

A:New EPG download problem in Media Center

If you connect to Internet via proxy, the connection settings in IE is only applied to IE. I suggest that you launch cmd as administrator and run the following command in it to set proxy for all programs.
netsh winhttp set proxy [proxyname]:[port]
If the issue still occurs, I suggest that you temporary disable the anti-virus and firewall. Then check the result again. Arthur Xie - MSFT

8 more replies
Answer Match 45.78%

The guide has stopped downloading. It would usually download every two weeks, but sometimes sooner. I think it stopped downloading after I had a problem activating my windows. I thought I had activated it, but there was a problem during the activation. A customer rep. solved the problem by generating me a new key and having me restore the computer to my earlist restore point. This took care of the activation problem, but now two weeks later, yhe guide won't download. "A critical media center process has falied. Please restart the computer and try again. If the problem presists, contact your hardware manufacturer for assistance" is the error message I get. Any help from someone with similar problem or just know-how is much appreciated.

A:can't download guide in media center

hi you could have a look here

3 more replies
Answer Match 45.78%

yesterday i downloaded a game world of warcraft. now it's telling me
i need to install a card call 3d accelerator card with dual-TMU support.
can u tell me were i can go to download a safe program.

A:Where can I go to download a accelerator card with dual-TMU support

Try a google.

10 more replies
Answer Match 45.78%

The hp Support Assistant has not been able to download updates since I got the laptop. I have resently tried to fix it.  I have unistalled the old version and successfully installed the new version.  However, it still cannot download the updates. When it tries to get hp updates, this screen always shows up.   Any help would be appreciated. Thanks 

A:hp support assistant hasn't been able to download updates si...

 Hi @Carling ,Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP G61  Notebook and issues running updates to your Notebook. Here is a link to troubleshooting the HP Support Assistant. I would start with the second link marked HP Support Assistant is stuck gathering information. I would think that it is a firewall or virus protection. Here is a link to Microsoft to make sure your Windows 7 updates have been done. Hope this helps you. Thanks.

6 more replies