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Updates not recognized by Dell System Detect

Q: Updates not recognized by Dell System Detect

When I search for new drivers using Dell System Detect, it says 2 drivers are available, however I already installed these updates:
Why could this be happening? I am on a Dell XPS 13 9350.

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Answer Match 63.84%

When Attempting to get drivers for several optiplex desktops I keep getting the following error. 
"An error accourred attempting to install DellSystemDetect"
In the details of the message it always reports:
An error occurred trying to download ''.
See the setup log file located at 'C:\Users\owner\AppData\Local\Temp\VSD129D.tmp\install.log' for more information.
In the log file
It always gives the error
The following properties have been set:Property: [AdminUser] = true {boolean}Property: [InstallMode] = HomeSite {string}Property: [NTProductType] = 1 {int}Property: [ProcessorArchitecture] = AMD64 {string}Property: [VersionNT] = 6.1.1 {version}Launching Application.URLDownloadToCacheFile failed with HRESULT '-2146697211'Error: An error occurred trying to download ''.

The system is configured as follows
Optiplex 9020
Windows 7 Pro 64 - Clean installation from dell win 7 disk, no antivirus installed, all windows updates run

I see this particular problem across many systems, sometimes it works and works well.  Most of the time it fails.  This has been the cleanest configuration for running this application and it failing.

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Answer Match 63.84%

My computer is a Inspiron One 19, running Windows 7, 64-bit OS
Whenever trying to run a Diagnostic Test, Dell asks to download the Dell System Detect.
Before it did work without any problem, running the test to its end. Lately my computer will download the Dell System Detect, but will not proceed any further, thereby not being able to perform a diagnostic test.
Scanning of the computer with McAfee antivirus has not found any infection.
Any help will be appreciated.

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Answer Match 63%

Dell XPS 27
Windows 8.1
I wen to the Dell website to update my drivers and it asked my to install Dell System Detect - so I downloaded and installed it.  When I went to the start menu to run it I noticed that  I had two instances; one of them had a '1' at the end of its name.  I hopped over to 'Programs and Features' to see what was going on and I found two instances installed on my machine.  The second one was there with the '1' after the name. 
Needless to say, I was quite surprised and annoyed that Dell would perform a side by side install rather than updating the existing one.  I decided to uninstall both and start from scratch but the original one (version will not uninstall; I get the following error: Uninstall of application did not succeed.  The log file contains the following:
PLATFORM VERSION INFO    Windows             : 6.2.9200.0 (Win32NT)    Common Language Runtime     : 4.0.30319.34014    System.Deployment.dll         : 4.0.30319.34243 built by: FX452RTMGDR    clr.dll             : 4.0.30319.34014 built by: FX45W81RTMGDR    dfdll.dll             : 4.0.30319.34243 built by: FX452RTMGDR    dfshim.dll       ... Read more

A:Cannot uninstall 'Dell System Detect'

I have the same issue. There seems to be a slow down in my computer because of this issue. Any resolution yet?

1 more replies
Answer Match 63%

I had a bunch of slowdown and glitch problems recently, I've had glitchy problems with Dell software since the beginning, it's changed over time as Dell updates its own software automatically, including freezes and crashes (not to mention the root cert vulnerability a while back), so I just uninstalled as much as I could, and the problems mostly went away, but now I've noticed the Sleep option is gone from power options, I can only shut down and hibernate now.
(Screenshot at bottom of post)
I went in to Dell support to see what I needed to install again, and it guided me to the Dell System Detect download launcher, which now crashes. I tried uninstalling all of the remaining Dell software (Data Protection, Power Manager (which had no Hibernate/Sleep options anyways), but not Touchpad), and it says DDP needs other things uninstalled first...
I just need a normal Windows 7 experience, I want the absolute base minimum Dell software necessary to have that experience without all the Dell bugs and problems... what do I do now?
Screenshot of Dell System Detect Launcher error during installation:

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Answer Match 63%

I am trying to install DSD on my Inspiron 15Z - 5523 laptop. I tried to use it and got the message "Cannot start application - application cannot be started. Contact the application vendor."  The report I get is:
PLATFORM VERSION INFO    Windows             : 6.2.9200.0 (Win32NT)    Common Language Runtime     : 4.0.30319.36366    System.Deployment.dll         : 4.0.30319.36366 built by: FX452RTMLDR    clr.dll             : 4.0.30319.36366 built by: FX452RTMLDR    dfdll.dll             : 4.0.30319.36366 built by: FX452RTMLDR    dfshim.dll             : 6.3.9600.16384 (winblue_rtm.130821-1623)SOURCES    Deployment url            : file:///C:/Users/User/Desktop/DellSystemDetectLauncher.ApplicationERROR SUMMARY    Below is a summary of the errors, details of these errors are listed later in the log.    * Activation of C:\Users\User\Desktop\DellSystemDetectLauncher.Application resulted in exception. Following failure messages were detected:        + Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))COMPONENT... Read more

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Answer Match 63%

From time to time, I use iOBit uninstaller to check existing programs, and sometimes find ones I've never seen before. This morning, it was Dell System Detect. I did some research and found out what it is, what it does and that it is a vulnerable program, so I wanted to uninstall it.
When iOBit does the second scan, it comes up with a lot of leftover appdata files and a warning comes up that says:
Warning! Multiple programs detected in the current directory. Please be careful when selecting items to delete.
The files are all under this directory, and there are approximate 60 of them.
C:\Users/MyName\AppData\Local\Apps\2.0\DPH8J4AT.54N\6DK4VGY9.TZJ\DELL..TION_E30847F5D4A30E93_0006.0006_E3E278AC9F13D46\(Hope I got all that right)Is it safe to delete these files the regular uninstaller left behind?

A:Uninstalling Dell System Detect

Hi DSA2591,
What is the exact system model? What is the current OS installed on the system?
The files in the local appdata folder are all temporary files stored by the programs / applications that are  installed on the system. So, yes it is safe to delete these files, however, I would suggest you to create a system restore point, such that in any case, if there is an issue with the system, you could always restore the machine back to its functional point.
Hope these links help - |
Having said this, the Dell System Detect is a Dell application to detect the system details and check for any required updates on the system. So, it is your discretion whether or not you would want to remove this from your system.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

1 more replies
Answer Match 63%

Hi there ...
I have problem with Detect ...
I don't know what happened before work but now I get this problem
About Platform VersionWindows: 6.2.9200.0 (Win32NT)Common Language Runtime: 4.0.30319.42000System.Deployment.dll: 4.6.1055.0 built by: NETFXREL2clr.dll: 4.6.1055.0 built by: NETFXREL2dfdll.dll: 4.6.1055.0 built by: NETFXREL2dfshim.dll: 6.3.9600.16384 (winblue_rtm.130821-1623)
SourcesPublishing url:
Errors SummaryThe following is a summary of the errors, the details of these errors are listed in the register later.* Activate led to the existence of an exception. The following failure messages discovery:+ Reference is installed on the system assembly have. (Exception from HRESULT: 0x800736B3)
A summary of the treatment of failed components storeTreatment is not an error is detected.
WarningsThere were no warnings during this process.
Progress status process* [22/07/37 12:16:15 AM]: began the revitalization process.
Bug DetailsThe following errors discovered during this process.* [22/07/37 12:16:17 p] System.Runtime.InteropServices.COMException- Reference assembly is not installed on your system. (Exception from HRESULT: 0x800736B3)- Source: System.Deployment- Stack Trace:When System.Deployment.Internal.Isolation.IStore.GetAssemblyInformation (UInt32 Flags, IDefinitionIdentity DefinitionIdentity, Guid & riid... Read more

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Answer Match 62.58%

i try to install Dell System Detect. I get Application could not be started.

PLATFORM VERSION INFO    Windows             : 10.0.10240.0 (Win32NT)    Common Language Runtime     : 4.0.30319.42000    System.Deployment.dll         : built by: NETFXREL2    clr.dll             : built by: NETFXREL2STAGE    dfdll.dll             : built by: NETFXREL2    dfshim.dll             : 10.0.10240.16384 (th1.150709-1700)SOURCES    Deployment url            : SUMMARY    Below is a summary of the errors, details of these errors are listed later in the log.    * Activation of resulted in exception. Following failure messages were detected:        + The referenced assembly is not installed on your system. (Exception from HRESULT: 0x800736B3)COMPONENT STORE TRANSACTION FAILURE SUMMARY    No transaction error was detected.WARNINGS    There were no warnings during this operation.OPERATION PROGRESS STATUS... Read more

A:Dell System Detect will not work on windows 10

Hi, am having same problem. Seem to be getting no help from Dell. Please let me know how you make out.

7 more replies
Answer Match 62.58%

Hi. I upgraded my Inspiron 620 from Win 7 to Windows 10. Now I can't download Dell System Detect. Are those two things related?

A:Upgraded Win 7 to Win 10, can't download Dell System Detect

Dell never created any Windows 10 drivers for this computer. If you were to go to the link below to search for Windows 10 drivers you would see the following information. You may want to consider returning to the previous OS that was installed. Always check your computer manufacturer for drivers before an OS upgrade to make sure that they have them listed. 
Product not tested for Windows 10 upgrade
Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected.
Inspiron 620 Drivers and Downloads.

3 more replies
Answer Match 62.58%

I have had DSD on my laptop in the past. Recently I tried to use it and got the message "Cannot start application - application cannot be started. Contact the application vendor."  I noticed that it was  still in programs list and I tried to uninstall it, but nothing happened when I tried to uninstall it... nothing; like it was a ghost.
I have gone through the files on my computer and I couldn't find any files related to DSD. I also found out it is somehow on my automatic start up programs list even though it has no apparent files.
So I tried to reinstall DSD and while trying to install, I received the message "Cannot start application - application cannot be started. Contact the application vendor."
I highlighted what I think to be the culprit; Any suggested actions?
Details -
PLATFORM VERSION INFO Windows    : 6.1.7601.65536 (Win32NT) Common Language Runtime  : 4.0.30319.42000 System.Deployment.dll   : 4.6.1055.0 built by: NETFXREL2 clr.dll    : 4.6.1076.0 built by: NETFXREL3STAGE dfdll.dll    : 4.6.1055.0 built by: NETFXREL2 dfshim.dll    : 4.0.41209.0 (Main.041209-0000)
SOURCES Deployment url   :      Server  : Microsoft-IIS/8.5      X-Powered-By : ASP.NET&n... Read more

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Answer Match 62.58%

This application, known as Dell System Detect, is pre-installed with many Dell systems. According to research done by Tom Forbes, older versions of Dell System Detect are vulnerable to a serious remote code execution attack.
What this basically means is that anyone with a vulnerable version of the tool (which maintains persistence on the system and therefore is always running) might be directed by an attacker to a specific website designed to exploit the flaw in the program and execute any commands the attacker wishes.
This could potentially lead to malware being installed without user awareness, stolen credentials, damaged system configuration and more.
Thankfully Dell has since modified this tool based on the research and it is no longer vulnerable, so it?s in the best interest for everyone to update this tool if they are running a computer designed by Dell.

Source Malwarebytes Unpacked

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Answer Match 61.74%

well I put it all in the topic ... I'm working on my parents computer (which they allow an 8 year old to use) and they are infected with crap ... IE is constantly poping up about security certificate errors ...
I would note that the computer is slow ... but it doesn't have enough memory so malware is only part of that problem.
Shrug... don't know what else to say ...
(I will probably proactively delouse my own computer later as well as optimising this one and look into getting more memory ....  but all that is another post for another day)
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16526
Run by SHIELA at 13:46:44 on 2014-02-06
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.2942.1328 [GMT -6:00]
AV: Norton 360 *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Norton 360 *Enabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
============== Running Processes ================
c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.... Read more

A:Have popups, live assistant, "Dell System Detect" and who knows what else ...

Hello smurfhandy,Welcome to Bleeping Computer.My name is fireman4it and I will be helping you with your Malware problem.Please take note of some guidelines for this fix:Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.If you do not understand any step(s) provided, please do not hesitate to ask before continuing.Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.Finally, please reply using the Post  button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.  I will be analyzing your log. I will get back to you with instructions.1.Please delete your copy of TDSSKiller and download the latest version from here and save it to your Desktop.Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.Click the Start Scan button... Read more

12 more replies
Answer Match 61.74%

Since I originally installed Windows 10 Professional on my XPS 8700 in July 2015 Dell System Detect has been failing to run properly.  Although it downloads to my PC and all indications are that the software is running just fine on my PC, attempting to detect my system on the Dell support website invariably returns the message “Running Dell System Detect,  Download failure.  An error occurred while downloading Dell System Detect. Cancel or Retry.”
Now, Dell System Detect always ran fine on my PC under Win 7 Ultimate and Win 8.1 Professional x64 versions.  It is only since installing Windows 10 Professional that I have encountered this error.  Following the Windows 10 Anniversary fiasco I was encountering so many problems that I attempted to use Dell Support.  Once again attempting to detect my system resulted in the message “Running Dell System Detect,  Download failure.  An error occurred while downloading Dell System Detect. Cancel or Retry.”
With sheer multitude of problems I was experiencing from the Anniversary update, I finally resorted to a clean install of Win 10 Pro, which fortunately resolved all of the problems I had been encountering.  Out of curiosity, I downloaded and installed Dell System Detect Ver; once again it appeared to download and run without problems.  And once again, as soon as it finished installing the Dell website reported  “Download failure. An error occu... Read more

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Answer Match 61.74%

dsd gets crashed everytime whenever I try to look for updates online below I have posted the crash report and yes I have windows 10pro
Dell System Detect
03/02/2016 8:26 PM
Report sent
Stopped working
Faulting Application Path: C:\Users\user\AppData\Local\Apps\2.0\GT8CRABB.Q50\QWMN23XB.2N9\dell..tion_6d0a76327dca4869_0006.000c_9ebce3bbc1a512cd\DellSystemDetect.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: DellSystemDetect.exe
Application Version:
Application Timestamp: 5681825a
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.2.10586.0
Fault Module Timestamp: 5632d1de
Exception Code: e0434f4d
Exception Offset: 0000000000071f08
OS Version: 10.0.10586.
Locale ID: 3072
Extra information about the problem
Bucket ID: 4b8bb20a125ec63e709d7ee98f822e14 (120389736597)

A:dell system detect crashes inspiron 15r 5537

You may be using and earlier version of  Dell System Detect. ,You can uninstall the current version and download a newer version of Dell System Detect. Below are some links that will provide information on uninstalling and reinstalling the latest version.
Dell System Detect: Common Questions
For more information about the recent issue reported related to Dell System Detect (DSD), refer below.

November 23, 2015
Description: Dell System Detect application and its DSDTestProvider root certificate had similar characteristics to eDellRoot certificate that was installed on Dell PC's. With Dell System Detect (DSD), the customer downloads the software proactively to interact with the Dell Support website so we can provide a better and more personalized support experience. The support certificate in question was designed to make it faster and easier for our customers to get support. The certificate unintentionally introduced a security vulnerability.
The application was removed from the Dell Support site immediately and a replacement application without the certificate is now available. We are proactively pushing a software update to address the issue and have provided instructions to remove this certificate.
Impact: The impact is limited to customers who used the "detect product" functionality on our support site between Oct. 20 and Nov. 24, 2015.
Fix Information:

Automatic Removal Please download the patch to remove the eDellRoot and DSDTestProv... Read more

1 more replies
Answer Match 61.32%

I did a new install of Windows 7 last year when Microsoft discontinued support of Windows XP.  This year I used the free upgrade to Windows 10
I have an OPTI Plex 755 which is  probably 5 years old. I've upgraded to Windows 10
Dell System Detect does not execute after the Windows 10 install.  I printed out the Error Summary.  It began:
Activation of C:\Users\Paulette|AppData\Rjoaming\Microsoft\Windows\Start Menu\Programs\Dell\Dell System Detect.appref-ms| resulted in exception.  Following failure messages were detected:
+the deployment identity does not match the subscription.
There is more.  Does anyone have an idea what the problem maybe and how I can regain use of my cd/dvd?

A:OptiFlex 755 Upgrade to Windows 10-No Dell System Detect or cd/dvd driver

According to your Dell Product Support page, Dell doesn't list your system as a window 10 upgrade nor Dell list any drivers for window 10 as well. Please click on the link below and see for yourself.

6 more replies
Answer Match 60.48%

I have reinstalled my computer. Then I wanted to use Dell System detect to find and install my drivers, but it is scanning many hours without result. I need to install all my drivers to my computer for right functionality, but I am not able to do it. What can I do with that? Where can be problem? I see this screen for a hours.

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Answer Match 59.64%

I just saw the new Client System Update utility for my E6500, downloaded, and installed it on Win7 x64. I've been talking about Dell creating such a util for years and finally Dell did.
However, it does not work. After I press the Check for updates button, after a bit it comes back with "Check for updates failed" and the GUI-U15 error in the logs. I tried many times, including after a reboot. Also, the app just disappears (probably crashes silently) when I go to Advanced->system details.
Any ideas? I was excited to spread the word around about it but can't as it doesn't work at all.

A:E6500 - Dell Client System Update - error checking for updates (GUI-U15), crashes when going to system details

I have the exact same problem on an Optiplex 960 running Windows 7 X64.

19 more replies
Answer Match 58.8%

My Dell INS-N4110 laptop has been around for roughly 5 years. It's no powerhouse but I wouldn't call it much of a slouch either. Just recently, it's started randomly getting slow; games would lag and even Chrome would run like it was being processed on a Win98. Pulling the power and taking out the battery for a few minutes fixed the problem a few times, but now it's not even succumbing to that.

After doing a reboot with all of the original services/startup programs (did this by accident, mind you) ? Dell Quickset was re-enabled and a message popped up telling me that my AC power adapter could no longer be recognized and that I needed to plug in an official 65W charger. This IS the original charger the laptop came with. Okay, so I need a new charger; that should be a 2 week wait. HOWEVER, Dell's shadiness showed itself when I found out that until a new charger is plugged in, the system throttles down the CPU which is the exact reason why my games/programs are underperforming.

Is there any way that I can bypass this and get the laptop back to its original speed until I can get my hands on a charger?

A:Dell Inspiron N4110 — AC Adapter Not Recognized, System Running Slow

Control Panel - Power Options - High Performance - customize it and set min processor state to 100% for on battery.
And enjoy max performance for 2 hours until battery drains without recharging

2 more replies
Answer Match 58.38%

This is the message I get everytime I run the auto detect driver util.
Driver detection not available Please try again later or use the Find it Myself tab to find drivers by Service Tag or see a list of drivers available for your product.
The laptop I use is 'XPS 15 9550'

A:Dell auto driver detect detect doesn't work any more?

I may be able to help.  I will be sending you a friend request so that I may get your information. 
Please accept the request. 


5 more replies
Answer Match 55.86%

After putting it off for a couple weeks, I finally did my Dell system update which was supposedly a Bios update.  Upon restarting, ALL of my files were wiped (except the ones in my recycle bin- go figure!). I have Carbonite so I am restoring everything but it takes a long time and is very frustrating.  I wanted to put this here as a warning to anyone.  How could this have happened and how can I prevent it in the future, besides not doing any updates?

A:Dell System Updates- BIOS- Wiped ALL of my files

Thank you for writing to us !
BIOS updates should not erase data on the system.It possible with windows update .

2 more replies
Answer Match 55.02%

I have a Dell XPS 13 running Windows 10.
I have been unable to install updates. 
After several sessions with Microsoft support, I spoke with a Level 2 technician who emailed me the following diagnosis:
This is XXXXX from Microsoft escalation team. We had a conversation regarding the case number: XXXXX,
and we tried to Upgrade to the Anniversary update using the ISO, but unfortunately it failed with the error
 "We could'nt update the system reserved partition" .
 So we would not be able to Extend the system reserved partion as we do not have the access and it needs to be done by Computer manufacturer.
So please conatct Dell and ask them to Extend the system reserved partion.
Has anyone else had this issue? When I contact Dell support they blame me (because I upgraded the computer from Windows 8 to Windows 10) or Microsoft.
Any advice is appreciated. 

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Answer Match 54.6%

Hi All,

I having a problem with this laptop that when I go the search screen, it shows the puppy dog, and I can make the tail wag, but it doesn't show any options to search for anything.

System restore will start up and it's blank. Same sort of thing.

Windows updates, also goes blank when I run it (I can do them manually).

When I go to look at user accounts, it's blank too.

I ran Spybot S&D on it, and it seems okay.

A:Dell Inspiron 6400 won't allow searching,system restore, windows updates

click start, run, type cmd, typed sfc /scannow. You will need you xp cd for this if it finds any errors. If that doesn't solve the issue post back.

15 more replies
Answer Match 53.76%

Everytime i use the web site to update my drivers , it makes the SAME 3 recommendations for updates regardless if i just Downloaded them and installed them. They are:
1) Intel Z87 Chipset driver
2) XPS-8700 Chipset driver
3) AMD Radeon 6xxx/7xxx/8xxx/R9 Desktop Graphics Driver

Please advise.

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Answer Match 48.3%

I have a Dell Inspiron 15 5000 laptop and have recently done updates from Dell but since then now when I turn the laptop on its running extremely slow and nothing seems to load up.  I'm on Windows 10
Intel(R) Core(TM) i5-5200U Processor,
Inspiron 15 5000 Series

Could anyone offer any advise?


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Answer Match 48.3%

New WinPatrol 12.2.2007

Detect Changes to Windows Automatic Updates

There has been a lot of controversy lately over the Windows Automatic Update feature. First Microsoft made change some files used in the Auto Update mechanism on a users machine without ever making it an option. Now, Microsoft has been accused of making changes to the Windows AutoUpdate settings. Some claim during the last Windows update their configuration was changed to “Update Automatically”. Microsoft denies the accusations. Others report that Microsoft One Care or other application make changes for you.

WinPatrol has a long history of monitoring unique settings that most other programs don’t worry about. Many new WinPatrol features are requested by users but a lot of changes are based on things I want for myself. I thought “Hey, I’d like to know if something changes my Automatic Update settings”.Click to expand...

More Info:

A:New WinPatrol 12.2.2007, Detect Changes to Windows Automatic Updates


3 more replies
Answer Match 47.46%

I have a Dell Latitude E5430 and when I run"Automatically detect driver updates for your system"it down loads the 5530A16 BIOS which fails during the install with a,

Error: Unsupported System ID Found.

Cannot update a 'Latitude E5430 non-vPro' with a BIOS for a 'Latitude
E5530 non-vPro'

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Answer Match 47.46%

Hi, I recently formatted my Dell Inspiron Duo netbook, with Windows 7 Home Premium 32bit. I installed all of the software which I run on it without any problems.

When I try to update Microsoft Office 2010 Professional Plus (32bit) Windows Update only finds a few updates, and after they're installed it doesn't find anymore updates. It doesn't even find Office 2010 SP1.

{Note: I had no problems with other updates like Microsoft Visual Studio 2010 or other Microsoft updates.

I tried uninstalling Office 2010 and installing it again but nothing changed. The privacy settings which show up the first time you run an Office application I set it as "Recommended settings".

I also tried downloading Office 2010 SP1 (32bit) and when I tried to run it an error came up saying something like version mismatch (I presume that you need to install other updates before running the setup & I also tried to download an other update but the same error came up.)

I didn't have this problem before I formatted the computer.}

I hope I gave a detailed description of my issue, and thanks.

A:Can't detect updates for Office 2010 (Professional Plus Edition 32bit)

What sort of time scale are you talking about between installing Office and trying to download Office updates?

How have you got Windows Updates set up?

7 more replies
Answer Match 47.46%

Hi, my laptop is out of warranty(of course), it is a Dell 1537. Says it can't detect the Hard Drive when trying to load the OS. Loads all the drivers etc, but when I get to the where to install Windows screen, there simply are no hard drives. I have openned up the back and put in another HD which I know is good but it can't detect this one either. Wiring all looks ok - is there a malfunction with my mainboard?
Complete specs are;

DELL, Studio 1537 15.4`` Widescreen WXGA WLED (1280X800) TFT Display Laptop, Intel(R) Core(TM) 2 Duo Processor T6400 2.0GHz, 2MB Cache, 800 MHz FSB, 3072MB, DDR2 RAM, Intel(R) Graphics Media Accelerator 4500MHD vga/hdmi out, Integrated Stereo Sound, Internal 8X DVD + /-RW , Integrated Fast Ethernet 10/100/1000, 320GB SATA Hard Drive, Windows Vista(R) Home Premium , Intel(R) WiFi Link 5100 (802.11a/g/n) Half Mini-card, Dell(TM) Wireless 370 Bluetooth Module, Fingerprint Reader, Integrated 2.0 Mega Pixel Web Cam, 8-in-1 media card reader.

Any advise would be appreciated.

A:Dell 1537 unable to detect HDD

Have you tested the old HD to see if it's good?
Can you boot to a CD/DVD?

2 more replies
Answer Match 47.04%

Video card NVIDIA GeForce 9800M GTS - 1.0 GB GDDR3 SDRAM

Explanation: I used to have a problem blackscreening while gaming, so I took my computer to a computer shop where they said they'd install a new video card (same card I had before, NVIDIA GeForce 9800M GTS - 1.0 GB GDDR3 SDRAM and motherboard to go with it. When I got my computer back and downloaded the newest NVIDIA drivers from the website, they "couldn't find compatible hardware." I got a little suspicious and questioned the guy, who said since the card is Chinese I have to use Chinese drivers, so he installed Chinese DriverGenius on my computer and used it to download driver version from 1/11/2009. I was like "woah that's old as hell" and he just said "try it," which I did and everything worked fine so I was just like whatever. For the first week or so everything worked fine, then I started getting major blackscreen/bluescreen problems. While playing games, while not playing games, on startup, basically any time.

Sometimes the screen flashes black then says "The NVIDIA Kernel driver has stopped working and recovered" or something like that, then it's fine for a while and happens again or just crashes. Sometimes it blackscreens and I can still hear my music no problem until I turn it off. Sometimes it blackscreens, sound goes staticy, then normal, then staticy, then normal, then bluescreen. Sometimes it bluescreens. Sometimes it does what I c... Read more

A:Driver updates can't detect video card, constant blue/blackscreens

Hi, First thing to do is find out what hardware you have actually got installed.
I would install something like; 'Speccy' from Piriform,
Run it, and then click on the light blue 'Graphics' line to get more info.
Can't say what chinese drivers are as all drivers for nvidia cards are supplied by nvidia, and if you go to their site, and 'Support' you will find an automatic detector, if you are not sure what you have.
But before you install another driver, be sure to uninstall the previous one.
That's in Control panel, Hardware and sound. Device manager.
When the list appears, click twice on 'Display adapters', then right-click and choose 'Properties'.
Then click on 'Driver' tab, and click on Uninstall (Driver, Advanced).
Then Windows may need to be rebooted, when it will install a generic driver, so you can see the screen.
Then go to, then support, then Download drivers.
Try the automatic detect feature, or if you know from Speccy what card you have, select it from the drop-down menus.
That should work as far as the Graphic card driver is concerned.

2 more replies
Answer Match 47.04%

I accidentally dropped my laptop on the floor from the dining table yesterday. im not sure if thats the cause, but my computer is not displaying a wireless connection. this is what i did to troubleshoot.

1. went to device manager -> network adapters. unable to find wireless network adapter. i think its intel.

2. went to dell to download intel wireless adapter driver and install on computer. msg came back sayign driver not installed.

3. did ipconfig -all to try and see if wireless adapter listed. nothing.

4. clicked f2 upon startup to get into bios. wireless adpater was enabled and on.

when i press fn + f2 the wirless light won't come on. i really hope its not a hardware issue. can anyone help?

A:Can't get dell 700m to detect wireless adapter

Crash and burn.

Can you install a PCMCIA card adapter?

3 more replies
Answer Match 47.04%

Hello everyone!
1. I installed all drivers via service tag on dell support.
I know that my laptop should have nvidia GPU, but windows 10 x64 can't detect it. See screenshot bellow - why ???

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Answer Match 47.04%

i have dell xps m1330 with a inbuilt creative webcam on the lcd..
I recently installed windows 7 RC build 7100..everythin is working fine except the inbuilt webcam.

Windows 7 doesnt seem to detect the webcam(dnt knw why). In my device manager it doesnt show Imaging Devices and i have installed the drivers as well as the dell webcam center but it doesnt detect it..

Device manager shows all drivers installed and ders no unknown device tab in it

Any help would be appreciated on how to get this webcam working??

I installed windows 7 32 bit..It was a clean install and installed all the drivers from the dell website which were vista drivers...

A:Cannot detect Inbuilt Webcam Dell xps m1330

Quote: Originally Posted by neelsaraiya

i have dell xps m1330 with a inbuilt creative webcam on the lcd..
I recently installed windows 7 RC build 7100..everythin is working fine except the inbuilt webcam.

Windows 7 doesnt seem to detect the webcam(dnt knw why). In my device manager it doesnt show Imaging Devices and i have installed the drivers as well as the dell webcam center but it doesnt detect it..

Device manager shows all drivers installed and ders no unknown device tab in it

Any help would be appreciated on how to get this webcam working??

We kinda need a ton more info. could you fill in your specs(lower left corner) so we know what kind of hardware you have. 32bit or 63? clean install or upgrade?


1 more replies
Answer Match 46.62%

USB Drive is WD10EVDS, 1TB in a dual enclosure/toaster.

PC is a DELL XPS 8100.

From what I've been able to tell (initial hardware screen displays 1 sec then moves on, so not enough time to read):

American MegaTrends, V02.67
BIOS A03 dated 12/9/2009

Internal Drives are 1TBx2 Raid 1, Mirrored

Using F2 during boot, the Ext HD "seems" to be recognized, but Win7 Explorer does NOT list device. The USB Ext Drive is brand new, never used and is destined to be a data store for TIVO files.

If BIOS is the issue, a link to update would be helpful.

Thx in advance for any help.

A:New DELL PC, USB Ext 1TB HD not recognized

Has the new drive been "prepared" and/or set up in Windows? Go to Control Panel/System Security and then click on Create and Format Hard Disc Partitions under Administrative Tools.

You can format the new drive in this panel and make it active.

1 more replies
Answer Match 46.62%

Initially, I had 2gb of RAM in 4 slots, 512 per. I recently upgraded to 4gb of RAM, yet, my machine only recognizes 2gb of RAM.

I have tried F2 and F12, but, there is no provision to set the parameters so it would recognize the entire 4gb of RAM.

Any suggestions as to what I can do? My machine is a Dell XPS 600 running Windows 7.

A:Dell XPS RAM not recognized

Quote: Originally Posted by SleazyRider

Initially, I had 2gb of RAM in 4 slots, 512 per. I recently upgraded to 4gb of RAM, yet, my machine only recognizes 2gb of RAM.

I have tried F2 and F12, but, there is no provision to set the parameters so it would recognize the entire 4gb of RAM.

Any suggestions as to what I can do? My machine is a Dell XPS 600 running Windows 7.

How many sticks for the 4 gigs? and where are there in mobo slots?

Are they being used with the old ram?
Ken J

9 more replies
Answer Match 46.2%

The laptop was used 2 hours before the wifi adapter suddenly went "missing", as in no wifi driver is shown in the Device Manager list, and when I try to install the driver, the installation was unsuccessful due to absence of hardware.
Now, this laptop was bought 3 years ago, and this problem reoccurred a few times, each time it just magically fixed itself after a couple of days. The problem usually happens after having carried the computer outside during bus ride, so I'm guessing the hardware component somehow got shaken out of place?
What should I do now to fix the problem ASAP? Thank you!

A:Dell Inspiron 15r 5521 cannot detect wifi adapter

What is the current OS installed on the system? What is the wireless card model on the system? Does the ethernet work fine?
You cannot install the driver if the hardware is not detected. 
Update the BIOS if possible - restart the system and check again.
If the card is still not detected, then try reseating the wireless card and check. Download the service manual here -
If it still does not work, then you could try replacing the wireless card - you could order the parts here as well -
If there is no warranty, then you could contact our team to get a quote for a paid service call -
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

2 more replies
Answer Match 46.2%

From reading around I believe it may be because my integrated wireless card is turned off can anyone direct me how I turn this on?
If anyone knows any other reason why it may not be working this would also be helpful.

Many Thanks!

A:Dell Laptop won't detect my wireless internet connections?!

Most Dell laptops, hold the Fn key and push F2 to turn wireless on and off.
Usually can also be enabled in Properties for the card. Device Manager, Network Adapters, right clickk the name and select Properties from the list or double click the name.

1 more replies
Answer Match 46.2%


I just reformatted an old Dell Inspiron 5100 with XP SP3.
All drivers are installed and there are no exclamation marks in the Driver Manager.

The network card is a Broadcom 440x 10/100 Integrated Controller.
When I connect my network cable to the machine it doesnt not detect the connection. I tried the same cable in another computer and it is working fine so I know that there is a connection, however, in this machines it does not detect it.

Any ideas on this issue or how to identify the problem?

A:Does not detect network connection in Dell Inspiron 5100

You've confirmed that the network adapter driver is installed and the network adapter is working properly, and you've confirmed that the CAT5 cable isn't bad, so neither of those is the problem.

Try resetting the cable modem and then restarting the computer.


2 more replies
Answer Match 46.2%


I've been working through some older threads on here and other information across the internet and it seems I have a relatively common problem with a number of solutions.

My Dell XPS M1330 with Windows 7 Profressional (64 bit) can't detect a second monitor. I suspect its because my video card wasn't updated when I installed Windows 7 after previously running Vista.

For what its worth I'm trying to connect with a HDMI to DVI cable.

Now I'm not positive how to move forward and this is where I'm looking for help.

My Standard Vga Graphics Adapter is supposedly up to date - so what to do next?

I came across an array of driver updates via Dell

but don't know how to move forward.

I'd love some help...many thanks.

A:Can't Detect Second Monitor - Dell m1330 Windows 7 64bit

I'm also a little confused because I came across this statement:

Standard vga graphics adapter in Windows just means that the video card is not automatically detected in Windows. You must locate the correct drivers from the video card manufacturer, if one exists.

Am I right that a Standard Vga Graphics Adapter is a default driver installed with Windows 7?

If so, how would I go about finding an upgraded driver that would enable me to use dual monitors?


4 more replies
Answer Match 46.2%


My brother laptop is Dell 5110N and it have 2nd graphic card. (Onboard Intel HD 3000, and Nvidia GF-GT525)

I installed new windows and download lasted update for both graphic card. first install for Intel HD 3000 and then Nvidia GF-525

But now problem is for second graphic nvidia gf525. in device manager it's ok and installed! but when System Rating detect Intel HD. why?

Also i open cpuz programs in menu graphic just see Intel HD and don't see Nvidia GF-525

what's problem?

A:Nvidia Geraphic card don't detect in Dell 5110

I have no personal experience with it, but your N5110 uses NVidia Optimus technology. It uses the Intel graphics much of the time, but is supposed to switch to the NVidia graphics for more demanding purposes.

Optimus Technology

1 more replies
Answer Match 46.2%

i have dell xps m1330 with a inbuilt creative webcam on the lcd..
I recently installed windows 7 RC build 7100..everythin is working fine except the inbuilt webcam.

Windows 7 doesnt seem to detect the webcam(dnt knw why). In my device manager it doesnt show Imaging Devices and i have installed the drivers as well as the dell webcam center but it doesnt detect it..

Device manager shows all drivers installed and ders no unknown device tab in it

Any help would be appreciated on how to get this webcam working??

I installed windows 7 32 bit..It was a clean install and installed all the drivers from the dell website which were vista drivers...

A:Cannot detect Inbuilt Creative Webcam Dell xps m1330

I saw the drivers and upgrades part of the Windows Update thing. Check and see if that will resolve the issue.

1 more replies
Answer Match 46.2%

Dear All,
I have a external usb hard drive by HP, dvd550s-H03 8 which my dell XPS computer is not detecting. Seems like the hard drive does not need any drivers. So that is not an issue. Can someone help me a bit here ?
Many thanks,

A:Dell XPS L321X does not detect external usb hard drive

Hi Ashim,
Please try connecting the USB drive into an alternative USB port and see if it helps. You may also try using an alternate USB device such as mouse, flash drive etc to verify the functionality of USB ports.
If the USB ports are not working properly, you may follow the steps below to uninstall USB root hubs and restart the system :

Unplug all USB devices from the computer.
Press Windows + R button on keyboard
Type 'devmgmt.msc' without quotes and press Enter
The Device Manager window will open
Click on > sign next to ‘USB Universal Bus Controllers’ to expand the category.
Right click on each entry listed under USB Universal Bus Controllers and click on ‘Uninstall’.
Click on ‘Yes’ on the security warning.
Restart the computer and Windows will automatically install generic drivers for USB Root Hubs.

If the issue persists after refreshing USB root hubs, you may update the chipset drivers from Here -> Enter the Service Tag of system -> Click on Drivers and Downloads -> select the operating system installed on your computer -> Expand the 'chipset' category and download/install the drivers -> Restart the computer when prompted and check if the hard drive is getting detected.
If you have any questions, please share the system model along with the Operating system installed on computer. Will take it further from there.

2 more replies
Answer Match 46.2%

hello again!!

im using on screen keyboard, spelling not the best.

yesterday my keyboard worked fine. before shutting down i installed windows updates. today i turn on and my keyboard only lights up the wasd keys and arrow keys. the fn key that turns the backlight on or off doesnt work, and when i try typing things are not appearing.

i've tried restarting a couple of times... no changes
switching usb ports... even usb 2 and 3.... no changes
dled asus's (my mobo) chipset and usb drives... no changes

plz help!

A:quickfire cmstorm keyboard not recognized after windows updates

I'm waiting to chat with newegg atm to get a replacement. I tested it on my husbands desktop and laptop and it still wouldn't work. Same problems happened. Nonetheless, thank you.

1 more replies
Answer Match 46.2%

I have a Dell Inspiron 3500. When I swap out the floppy drive for a CD player it still shows up as a floppy and I cannot access the CD. I have swaped out with the machine off.
This is driving me a little batty. Can anyone help?
Many thanks,

A:CD Rom not recognized on Dell notebook

Is the CD-Rom enabled in the BIOS?
If yes when you reboot the system, does the system detects the CD-ROM prior to boot to windows?

3 more replies
Answer Match 46.2%

I just "installed" memory into my parents Dell Inspiron 1000 laptop. I clipped it in, but it still says that only 256 is installed in the task manager. I don't know why it says this. The laptop is still slow.

It says " System may ship with either DDR266 (KTD-INSP8200) or DDR333 (KTD-INSP5150). " I bought the 5150, does it matter which one you buy?

Thanks for any help

A:New RAM not recognized by Dell laptop

14 more replies
Answer Match 46.2%

hey guys,

so im running on a dell xps 420 most if not all drivers are updated.
the soundcard is definitely updated.
im using a razer carcharias and well, when i try looking around to see if the mic is recognized it doesnt seem to be so.
the audio works fine, im just trying to get the mic to work.
i have been to the control panel and when i go to hardware and sounds/recordings.. it doesn't say my mic is installed/recognized/all that.
i did use another mic/headset before which was a logitech something something, and the mic on that worked for a while but then after not using it for around 5 months and then trying to use it again, same problem occurred so yeah.
any help here plz?

A:Microphone Not Recognized on a Dell XPS 420.

also i am running on windows 7 which i recently updated onto the computer, and when i was using the mic (the logitech one) i was running on vista at the time.

2 more replies
Answer Match 45.78%

I have a Dell Dimension XPS 720. My PC has two sata hard drives and one IDE hard drive. When I boot the PC tells me that it doesn't detect any hard drive in sata 3. Then it asks me to press F1 to continue. But, when I get into my OS which is Vista Ultimate, I check 'My Computers' and my second hard drive appears. And sata hard drive works fine.

I've gone into BIOS. Each SATA port also lists the model number of the sata hard drive, but the sata drive I'm having problems with isn't listed and yes the hard drive sata port is set to 'ON'.

I should also note that I never used to have problems with this hard drive in the past. It used to show up on the BIOS drive list.

I need help fixing this problem.

A:Dell XPS PC BIOS does not detect my sata hard drive, but the Vista OS does?

If the drive is "seen" by the OS, it has to be detected by the bios. Swap the SATA drives and see if the bios now "sees" the former phantom drive

3 more replies
Answer Match 45.78%

I have a dell m6700 laptop with AMD M6000 graphics. Battery seems to be dead. Running on Direct AC power.
Couple of days ago, the laptop booted on Intel HD 4000, windows device manager saying GPU is disconnected - visible under hidden devices.

On running boot time Dell Diagnostics, it clearly said that the battery is not able to supply power to the GPU.
I removed the battery and still the laptop boots on Intel HD 4000. GPU missing. There have been couple of times when the bios did detect the GPU. Totally random.
Now the bios is only booting on Intel HD even on direct AC Power (battery removed). HDMI port does not work either, VGA is working. Weird.
Tested on two original dell AC adapters.
Any idea why the GPU won't start when on direct AC power?

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Answer Match 45.78%

I apologize if this has been posted before, I tried searching but couldn't find it.

About 3 weeks ago, my Dell Inspiron 600m running Windows XP Pro (32 bit) suddenly became unable to detect wireless networks in the area. I have a standard integrated wireless card (Intel PRO/Wireless 2200BG) and all signs show that it is working properly, only it won't detect wireless networks that are clearly available.

Also, when I go into Wireless Network Connection Properties and hit "Configure" next to my wireless card, I get a pop-up notification stating "Adapter state not found in registry." I don't remember seeing this message in the past, but I can't really say when it started happening.

I have tried various networks in various locations, it doesn't detect anything. I have an updated driver (w29n51.sys & Netw2c32.dll) , I tried using system restore to roll back to before the problem began, no luck.

Any ideas would be greatly appreciated.

A:Dell Inspiron 600m suddenly can't detect wireless networks

Is the wireless card integraded or installed in a PCMCIA slot on the laptop? If it is part of the motherboard try using an add-on wireless adapter, and see if the detection improves

9 more replies
Answer Match 45.78%

My Dell Inspiron won't connect to the internet via WI-Fi. But all other devices connect to it just fine.
I can only get access to the internet using an Ethernet cable.

I had this problem before, but it just magically solved itself after about 20 minutes of not doing anything. But it's been a whole day now, and nothing seems to work.

When I go on device manager, under Network adapter, it only lists one:
Realtek PCIe FE Family Controller
And there's no exclamation mark or anything beside it.

I've tried:
-Restarting the computer
-System restore
-Restarting router
-System BIOS boot (A Dell representative walked me through the process)
-Download and installed wireless network driver adapters from Dell support page
-In device manager, tried to 'Scan for hardware changes'

Any help would be greatly appreciated in solving this mystery!

edit: Airplane mode is off

A:Dell Inspiron 5547 won't detect wireless network adapter

Did you turn Airplane Mode on?

11 more replies
Answer Match 45.78%

I think something is wonky with my Windows 7 64-bit Ultimate Version.

When I booted up my PC, I got this:
This happened about a few times during the past week when I booted up my PC & it starts downloading drivers for my mouse & k/b again.
Yet this does not happen every single time when I reboot my PC.
My second problem is when I hook my printer to my PC via usb cable, my PC does not recognize it.
I hooked the printer up last week & it installed the drivers & it worked fine then, but now I want to use it again & it's not being recognized at all.
I get no options now to instal drivers for it or for Windows to search for it.
This also happens to a lot of devices.
I plug in a external hard drive that I already used on this PC a day ago & it searched for drivers again.
I plug in a mp3 player to charge it & get the same thing, search for drivers to recognized the thing.
Sometimes it looks for drivers, sometimes it doesn't.

The worst thing was after I tried charging my mp3 player, I hooked the usb cable to my PC & it crashed my PC & would not reboot at all!!!

I had to use Windows Startup Repair option.
It said

Windows cannot repair this computer automatically.

The diagnosis & repair details showed my HDD/registry etc... as completed successfully, but at the bottom of the list it showed me this

Root Cause Found:
A recent driver installation or upgrade may be preventing the system from startup.

... Read more

A:Printer not recognized & k/b & mouse constant driver updates on boot.

For problems with USB devices the first thing I do is in Control Panel, Power Options and set the power saving feature for the USB to Never turn off. Turning the USB off can make the ports/Windows lose track of devices plugged in.

4 more replies
Answer Match 45.78%

I have a Dell Pentium running Windows XP Professional. I recently reformatted the harddrive and reloaded all programs, updated to service pack 2 and installed McAfee Internet Suite 2007.

I have an external harddrive set up through a rear USB port--drive F.

When I put a jump drive in the front USB or rear ports--they are not recognized. What's going on?

A:Jump Drive-not recognized on DELL

16 more replies
Answer Match 45.78%

I have a dell LS I just formatted the disk and changed my operating system from windows XP back to windows 2000 (for speed). NOW the laptop works it charges the battery but if I unplug the AC cord the laptop shuts off even though the battery has full power. i checked the power settings in windows. I would rather not use winXP but if I must I will.


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Answer Match 45.36%

I just upgraded from XP to Windows 7 Ultimate. My computer is a Dell OptiPlex 170L.

I am using a Netgear WNDA3100 Wireless Card. It's not finding any networks.

The drivers for my specific dell is: Drivers & Downloads .

Please tell me the specific drivers I need to install, and how exactly to install them to make wireless and/or wired work.

Please help me, Tomorrow's monday and this is my only work PC.

Thank you.

A:Can't detect WiFi (Windows 7 Ultimate 32bit Dell OptiPlex 170L)

Did you run MS upgrade advisor first? It will tell you if there will be any problems before you attempt the upgrade.

Download details: Windows 7 Upgrade Advisor

I'm not sure your rig is going to be compatiable for windows 7. I also found this link for you.

Looking for Windows 7 Drivers? | Dell

1 more replies
Answer Match 45.36%

When the Dell Inspiron 531 is powered on the splash screen displays and then it goes to auto detect entering power save and then goes into a splash screen- auto detect loop and will not boot into Windows 7. Any suggestions how to solve this?

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Answer Match 45.36%

When the Dell Inspiron 531 is powered on the splash screen displays and then it goes to auto detect entering power save and it goes into a splash screen- auto detect loop and will not boot into Windows 7. Any suggestions how to solve this?

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Answer Match 45.36%

I have a Dell Latitude 800 laptop. I need to dock it (because of a broken power adapter connector) but when I boot up I just get the message "your computer is docked but power adapter type not recognized. Press F1 to shut down" There is no other option but to shut down.

I am using a genuine Dell power adapter (PA-10) will full wattage (90W). I also just purchased a new adapter because the old one might have been damaged. There is no change in the message and I cannot boot the computer or charge the battery. Any way to get around this message--again I am using all genuine Dell equipment but the computer is not recognizing this.


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Answer Match 45.36%

i think it's when i tried to install windows vista service pack II, my dvd drive dissappeared. i bought a new drive and installed it. still nothing, so it has to be a software problem. i tried the regristy upper/lower filters delete. there was only the lower filters there. still nothing. i still havent been able to install service pack 2 either. always and error. i tried the readyness updater installer tool too. that wont work either. the drive doesn't show up in my computer nor the device manager. HELP!!!

A:My dell inspiron 1501 DVD/RW drive isn't recognized.

6 more replies
Answer Match 45.36%

hi guys,
I have a Dell Vostro 220 desktop that's been running fine. Unfortunately something seems to have gone wrong when I updated the BIOS via the Dell website a few minutes ago.

Once Windows XP starts, it LOOKS like it's in safe mode (huge icons, etc.), even though it's not.

What's more, my USB mouse NO LONGER works. It's not even powered on.

Once the PC restarts, or I go into the set-up (before Windows loads), the mouse is ON again -- but not when Windows starts.

Is there a way to "reset" the bios so I can get things working again?? PLEASE HELP ME.


A:USB Mouse Not Recognized, Bios Bad on Dell Vostro

Did you update everything else when you flashed the BIOS?

3 more replies
Answer Match 45.36%

Its an old Dell Dimension. I've upgraded the cpu from 600 to 1100, given it more ram, a bigger hard drive and now I'm replacing the DVD which didn't work. The machine recognized the old DVD but now the new one I've put in.

Are there any tricks to this? I have the CD as the master and the DVD as the slave. That was the old configuration.

Hard drive is attached with a PCI slot.

More replies
Answer Match 44.52%

This has been bugging the hell out of me I couldn't figure out why my battery wasn't recharging after I upgraded. I upgraded an old Dell Latitude D520 to windows 7 and at first the battery had a small charge left, but I knew it was at the end of its life anyways so when it didn't recharge again I figured it was just junk. So I just ordered a new battery. That's still not in yet but when I went to my BIOS looking for something else today I noticed the AC Adapter wasn't recognized and it was telling me to plug in the original 65w AC Adapter, however that's the one that is already plugged in. The ac adapter still powers the computer but it won't charge the battery. I'm guessing it has something to do with Windows 7's AC and ACPI adapters but I can't find any other drivers to try anywhere. Anyone have any solutions?

sorry one more thing..the battery isn't just not charging, it is also not recognized so I'd imagine that all the drivers under the Batteries directory in the device manager needs to be replaced...will the old xp drivers work in their place?

A:After clean install of Windows 7 old Dell AC adapter not recognized?

Regardless of OS, if the battery is in need of charging and the AC Adapter is plugged in, the battery shall charge even when the system is off. Therefore, you may check this, and if your system's battery is not charging while the notebook is off, there may be some sort of an issue with either battery or the AC adapter.

4 more replies
Answer Match 44.52%

Recently I bought the Dell Inspiron 7559 (gaming one).
It has the option to add a SSD drive. I bought a m.2 SSD 256gb drive from Plextor.
See link for the version. The BIOS and Windows both don't recognize the SSD.
I have put it in and out several times. Updated BIOS / Resetted BIOS. It just won't recognize it.
Do I have to tweak any settings in BIOS for the SSD slot to "activate"?
I thought this was a plug and play thing. How can I get this to work?
Note: I also have my HDD still plugged cuz it has everything on it (windows etc).
I want to convert windows to the SSD if it CONNECTS EVER.
Help would be appreciate SOOO MUCH.

Thanks in regards.

A:Dell Inspiron 7559 m 2 SSD upgrade failed / not recognized

That's a PCIe SSD -- this system supports mSATA (SATA 6G), not PCIe.  You'll need to exchange the drive for an M.2 SATA/SATA6G version.

3 more replies
Answer Match 44.52%

Running Windows XP, Dell 1700 printer.

I get a USB Device Not Recognized error when the printer is attached with USB, but when I connect it with a parallel cable it works fine. I have attached it to 3 separate XP machines, and I get the same scenario everytime. I've updated the printer drivers, i've reset the printer (turn it on with door open + continue and cancel buttons pushed til error light turns solid then releasing buttons and closing the door). I've tried connecting it to different USB ports, I've tried going through a USB hub, I've tried removing the powersave options on the on the usb controller under device manager.

I think it is an issue on the printer end, because when I connect the printer via USB to a separate machine, right away it says "USB Device Not Recognized" with no New Hardware prompts. And I've tried it on 3 machines, one install using the wizard, one install using the dell install cd (I didn't install it on the original, it was before my time here).

This printer used to work fine, then one day the user pulled the printer USB cable out of the PC in order to plug in a USB flash drive, then when finished, unplugged the flash and plugged the printer USB back in. But that was only the one machine, now the printer won't work (via USB) on any machine.

Any ideas?

A:Solved: Dell 1700 Printer USB not recognized, but parallel ok

It would appear that the USB on the printer is faulty and there likely is not easy fix for it. If you have warranty on it then thats really likely your only solution.

2 more replies
Answer Match 44.52%

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) II X4 610e Processor, AMD64 Family 16 Model 5 Stepping 3
Processor Count: 4
RAM: 3835 Mb
Graphics Card: ATI Mobility Radeon HD 4200 Series, 256 Mb
Hard Drives: C: Total - 938829 MB, Free - 847758 MB;
Motherboard: Dell Inc., 0DPRF9
Antivirus: avast! Antivirus, Updated and Enabled

New Artograph Projector Model LED200#225-990 installation problem. New from mfg. out of box. Artograph tech support is baffled. Connection via RGB cable (included) unsuccessful; they suggested buying HDMI cable which I did, no success. Dell support wants to charge me 59.95 to take charge of installation with no guarantees. May be a keyboard command issue(??) and something needs to be unlocked.? I tried Control panel:connect to projector , that doesn't work. Projector works fine with usb drive independently but I need computer connection for most control (I am an artist). Projector gives me "no signal" message. When I bought projector I was told it was compatible with Dell, Mac, etc. Don't understand why Dell won't give me info for free. Computer purchased June 2011 and out of warranty.

A:Artograph Digital Projector not recognized by Dell Inspiron

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Answer Match 44.52%

Hi every one,I own a dell precision 490, recently I upgraded it with a MSI rx480 8GB gaming X video card for GPU HEVC encoding.After installing the drivers, ERROR CODE 43 appears in the device manager. After some emails, google and phone calls. Most likey is the BIOS (A08) didn't recognize the new generation video cards (mid 2016).Can we request Dell to make a BIOS update?Do somebody share this problem and is there a work around?

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Answer Match 44.52%

I purchased a new 500GB Samsung 850 EVO mSATA SSD for my Dell Latitude e5440 (running Windows 7 Pro).  The new drive was not visible in 'Computer', so I downloaded, installed, and ran the Samsung Magician software.
The Samsung software shows the drive is present.  And there was a "Validate" button - which I clicked - and now: "Drive Health Status: Good" and "Serial Number: Genuine" is displayed.
However the SSD is not visible when I double-click Computer, and the Samsung software states:
a. "AHCI Mode. Deactivated (IDE or RAID).  AHCI Mode is required for the best SSD performance."
b. SATA Interface N/A. Unable to detect SATA interface details.
c. OS Optimization N/A. OS optimization is only supported for disks using an OS drive.
Question 1: Will enabling this AHCI mode allow Windows to recognize the SSD?
Question 2: How do I do that?
Question 3: Will activating AHCI mode 'switch off' (disconnect) my 2.5" HDD?  (I want to keep Windows 7 on the 2.5" HDD, and install Windows 10 on the SSD to have a dual-boot system until I get used to Windows 10.)

A:Dell Latitude e5440 - Samsung 850 EVO mSATA SSD not recognized

1. Yes.
2.  Change it in system setup (F2 at powerup).
3.  You can dual boot but can't change the setup type to AHCI without reinstalling Windows onto the two drives  you want to use.  You will lose the contents of the hard drive when you do this.

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Answer Match 44.52%

I am a sole account/user (home-based and non-network) with system administrator privileges, except this status is not recognized under Windows Update > Change Settings > Important Updates. The option of selecting automatic updating
and an installation frequency/time is grayed out.  How do I fix?  

A:Win7 Ultimate Sole User Administrator Privileges Not Recognized for Automatic Windows Updates

Hi KiDeb.
Did you have any changes prior this issue?
Could you confirm that Important Updates were installed before?
The possible solution could be this:
Hold WindowsKey + R 
Type: ?regedit?
Hit Enter

Go to: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
Find AUOptions. 
Right Click Modify

You can change the values data from 1 through 5:
1. Download updates but let me choose whether to install them
2. Check for updates but let me choose whether to download and install them
3. Download updates but let me choose whether to install them
4. Install updates automatically / Never Check For Updates
5. Enable the option box to choose manually

If this doesn't help, you can try this method, but make sure you backup the registry files as you are doing this step on your own and I am not responsible for the possible issue -
Backup registry files in Windows 7
Click ?Start? button.
Select ?Run?.
Type ?regedit? without quotes in the Run window and hit Enter.

Navigate to this location: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
In the right-pane, delete these two values ?AUOptions? and ?NoAutoUpdate?.

Then navigate to this location: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate
In the right-pane, delete the value ?DisableWindowsUpdateAccess?.
Restart the computer and then try to change the Auto Update Settings.
Please click on... Read more

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Answer Match 44.1%

I have acquired a slightly used D620 however the touch-pad and track stick do not seem to be working at all. Neither of the buttons on the touch pad work either. My external USB mouse is functioning perfectly. I have reinstalled drivers from Dell Support, tried drivers from other models, and reinstalled Windows when I noticed the hardware manager wasn't even detecting the touch-pad at all. I also tried to change around the touch-pad options in the BIOS settings but nothing has led to success. My next step is to remove and reconnect the touch-pad and track stick/ keyboard. Anyone have any ideas? Thanks a bunch, in advance, for your help.

A:Dell D620 touchpad/track stick not functioning and not recognized


I opened up the laptop lifted the keyboard and noticed the poorly designed touchpad cable attachment system. It is so closely stuck to the palm rest/ keyboard boarder that it disconnects from the motherboard with the slightest lift of the palm rest. My guess that an inexperienced Geek Squad member probably cleaned out the unit and didn't bother to check for the attachment of the wire to the motherboard. Anyway, my problem is solved.

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Answer Match 44.1%


I have a Dell XPS L702X laptop with integrated webcam, and I have a webcam software failure that is recurring.

About 3 weeks ago, I was using Skype, and all of a sudden, Skype could no longer "find my webcam." I confirmed this to be the case by opening Skype>Tools>Options>Video settings, which states "Skype couldn't find a webcam."

I reconfirmed there was a software failure by opening Dell Webcam Central which showed a message stating "No Supported Webcam."

I used Dell's Troubleshooter, which instructed me to un-install Dell Webcam Central and re-install it. After re-installing, the webcam worked perfectly for about 1-2 weeks (both Dell Webcam Central worked and Skype webcam worked), but it has failed again. After a successful Skype on Thursday, I turned on Skype again Saturday, and the same problem is happening. Skype and Dell Webcam Central cannot find a webcam.

I tried re-installing the device driver, and the message I get from the installation wizard is: "Errors were encountered while installing the software for your devices." The "status column" says "Install failed."
Does anyone have any advice on how I can avoid this error?

I'm afraid to un-install and re-install Dell Webcam Central software again, because Dell limits owners to only 3 installations.

Thanks so much for your time and expertise!

My system:
Win 7 Home Premium, SP1, 64-bit

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Answer Match 44.1%

Hello, all. The hdd on my Dell XPS recently failed, and, not being a smart person, I did not create a backup. I reinstalled Windows 7 onto the machine, and it installed and boots correctly. When I attempt to connect to the internet, Network Diagnostics gives the following error:

Windows did not detect a properly installed network adapter. If you have a network adapter, you will need to re-install the driver.

So I attempted to install the drivers with ProWin64. This gives the following error:

Cannot install drivers. No Intel(R) Adapters are present in this computer.

The adapter is listed under 'Other devices' in my device manager, with a yellow triangle. My Ethernet controller, PCI Simple Communications Controller, SM Bus Controller, USB Controller, and another Unknown device also have the same problem, but I'm not as worried about those. The hardware IDs given for the device are as follows:


However, I have no idea what to do with this information. What's my next step here?

A:Network adapter not recognized after Windows 7 install. Dell XPS L502

7 does not have native drivers for wireless cards and don't use a third party program to get them. You need to download them from dell. Product Support | Dell US

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Answer Match 44.1%

my old toshiba ATA 6 hard drive failed. so i purchased a seagate ata-100 hard drive from new egg. i installed the new hard drive and loaded the windows recovery cd. when in windows XP home edition setup it says,

Setup did not find any hard disk drives installed in your computer.

Make sure any hard disk drives are powered on and properly connected to your computer, and that any disk-related hardware configuration is correct. This may involve running a manufacturer-supplied diagnostic or set up program.

Setup cannot continue. To quit setup, press F3.

also in BIOS it says primary hard drive source: none

any ideas on how to get the hard drive working

A:Solved: Dell 600m laptop new hard drive not recognized

What were the symptoms of the previous drive failure?
Can you see this drive in the BIOS or the splash screen?
Can you hear the drive spin up?
Double check your installation.
It's possible some other component has failed.

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Answer Match 44.1%

i just got a quick cam express and it cant detect the usb port.anyone got any ideas on what could be wrong?i'm running on win95b.

A:my system can't detect the usb port for my cam

Make sure usb in enabled in your system bios. restarted the machine, press del or whatever key your machine uses to enter the bios setup, look for a line to enable/disable USB.

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Answer Match 44.1%


I tried installing the following from the dell website “Firmware Flash for HLDS GCE-8400B HH 40X CDRW Version A02”
The download created a bootable floppy. When I tried to install, the installation went to about 75% then froze. After re-starting the computer, I get the following black screen:

Secondary hard disc drive 0 not found
Secondary hard disc drive 1 not found
F1 to continue
F2 setup

F1 boots the computer, slowly, and after booting, the cdrw is not recognized at all in my computer

All other discs and drives are recognized

Any suggestions on how to correct the problem?


Based on some recomendations, I removed the CD drive and booted the computer with only the dvd drive. The computer boots faster but still hangs with the smae error message regarding drives not detected. After booting, the computer does not recognize the dvd drive at all. It was working before removing the CD drive. Seems to be a problem in the bios form the original firmware flash update (unsucessful)

Any ideas on how to get the system to recognize the dvd drive. I can do with out the CD drive if I riuined it on the flash update.

Thanks for any help!

A:System does not detect dvd/ cd drive

Go into the BIOS setup, press F2 at computer startup, find and set the IDE devices to AUTO.

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Answer Match 44.1%

Hello, this is my first post here, Im hoping someone may know why the following is happening...

I recently flashed my bios to the latest version. Everything went very smoothly and the system is running great. The only problem I ran into is that now my operating system (Vista x32 Ultimate) no longer is able to detect my RAM or CPU when I view them in System. This is rather strange to me as the OS rates my system hardware 5.9. I would not be bothered by this except that I do a substantial amount of gaming on this system. Many new games (such as Hellgate: London and Crysis SP Demo) scan the system hardware and will lock the user out of advanced graphics settings if the OS returns a hardware speed value below the recommended specifications. Since Vista is reporting that I have a 0.0ghz processor and 0mb of ram, I am unable to crank my games up now

My question is, does anyone here know how to force the OS to recognize my hardware so that it is properly displayed in system. (I am aware that Vista x32 can only detect 2.85gb of ram, regardless of if you have more installed). My system is reporting 0.0mb.

My specifications are as follows:
QX6800 @ 2.93
4GB DDR2 PC9200 @ 1150mhz (2.4V)
8800 Ultra 768mb SLI OC (630mhz)
Asus Striker Extreme BIOS: 1305 (latest)
Vista Ultimate x32

Thanks for any and all help guys!

A:OS will not detect system hardware

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Answer Match 44.1%

i have a sony vaio pcg-k23 when i boot up i get cant detect operating system error. have changed hard drive. works for a bit then i get it again and cant boot up

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Answer Match 43.68%

Ok I have read on here the post regarding the fix about this however I everything applies to windows XP. I need to know if the fix would work on windows 7 just the same?? Please help. The keyboard and mouse are USB and are not recognized in anyway. Thanks a bunch!!

A:Keybaord and Mouse not recognized on Dell Dimension 9150 running Windows 7

Can you post a link to the other post?

Having worked on hundreds of Dell's, I can say that we ran into this problem where occasionally, a USB keyboard or mouse would not be recognized by BIOS, every time. Since we had stacks of keyboards and boxes of mice, we would just grab a different one and try that. Usually that would do it. Once in a while, changing the BIOS to try to boot to CD first would work so I always thought it was a timing issue with BIOS. Nothing to be done about it other then search for the latest BIOS upgrade and take the chance of ruining the mobo if it failed.

So, try these tricks:

1) Set BIOS to boot from CD first (but leave it empty).
2) Check that your USB setting in BIOS is set for Legacy USB.
3) Try different keyboards and mice if possible.

The biggest hassles I had with the Dell's was getting a USB/wireless mouse or keyboard to work. Sometimes gave up and went with the wired USB devices.

Once you post the link, I'll go check that other fix.

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Answer Match 43.68%

Dear All,

many users are now testing AV and running malware.
As we know, AV do what they can in detecting what bad happens on the device...most of them and most of the time they don't detect all....

For a windows system:

-how do you detect system changes (registry, startup, DNS, settings etc)?
-how do you detect if and where new files were dropped?

You can scan with other serious AV, use Winpatrol, autoruns, check appdata (sub) folders for "new entries" (but how to detect new files in a folder with hundreds of old files if e.g the creation date is "faked" by the malware?)...any other suggestion?

This could help many to double check the effectiveness of the used AV and, in general, to help to better check the system for unwanted changes.

Thank you

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Answer Match 43.68%

I am using Windows XP Service pack II, McAfee virus protection,and Verizon DSL. My modem died on Saturday, received and installed new modem on Wednesday, computer worked fine. Woke up Thursday morning and system keeps restarting, when I tried F8 command, menu comes up, but when I try to enter anything, I get very quick "NT Detect Failed" and then computer keeps restarting. Any idea how I can get back in.

A:NT Detect failed system keeps restarting

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Answer Match 43.68%

hi, I have a problem with my Dell Studio Xps 1640 laptop and its hard drive disk which is Toshiba mk5061gysn. 3 days ago the lcd turn blue and after that when I started win7 at the first instance everything seems fine but when I wanted to do something everything just freeze. I decided to install win7 again but when I reached the step of choosing hdd partitions, there wasn't any and I faced with this error "no drivers were found. click load driver to...". Afterward I downloaded some mass storage drivers and then click load drivers but none of the drivers match the hdd ,if the system could actually detect an hdd device, and that's it. Please help me through this.

A:System does not detect hard drive

I have a problem with my Dell Studio Xps 1640 laptopClick to expand...

I'm guessing you actually have a Dell Studio XPS M1640 laptop.

What's the "service tag" number and/or "express service code" number on yours?

and its hard drive disk which is Toshiba mk5061gysnClick to expand...

It appears to come with a Seagate hard drive and not a Toshiba hard drive.


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Answer Match 43.68%

Dear Friends,
following the instructions provided by Sony, I got the number from them and unlocked my sim card for my Sony Vaio sz220 laptop. Everything worked smoothly.
What I did then was to put in the sim card of my cellphone to see if it worked but the message was a ERROR 679: the system could not detect the carrier. What do I have to do now? I am in Italy and I would prefer not to call by phone the States: it is too expensive.
Could anyone help?

A:error 679: the system could not detect the carrier

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Answer Match 43.68%

i recently decided to install a 2nd HD. for some reason my sustem won't detect it. Here's how I have it set up.

Primary IDE Slot: HD #1 working fine
Secondary IDE Slot: Master CD-ROM working fine
Slave HD #2 not working

any ideas would be appreciated. the first time i installed the 2nd HD it worked fine, so i shut down my computer so i could put it back together and when i booted back up it wasn't working. i've tried every combination i could think of as far as which drive was the master or slave and what not. they are different HDs, and i've read some HDs may not work with each other, dunno if that's the problem or not.

A:system won't detect 2nd hard drive

Here's what I'd suggest you do, and then post back if it didn't work:
1. HD#1 stays Master on Primary IDE Channel
2. HD#2 becomes Master on Secondary IDE Channel
3. CD#1 becomes Slave on Secondary IDE Channel

You could change the 3rd one and make the CD slave on the primary.

Make sure you have the jumpers correct, sometimes those little diagrams can be reversed from what it appears, the diagrams are right, but if you translate them directly down to your jumper you'd be backwards (in some cases), so always look for an indicator on there such as Pin 1 for the ide cable.

I know you've gone through the jumpers previously, but try setting it up like I said and double checking you have the jumpers correct. Alternatively you could set all the jumpers to CS and hope it works, but I've never had much faith in CS.

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Answer Match 43.68%

So hello. I am new to this forum and have a question for everyone. I have a custom built machine with a asus motherboard and windows vista 64 on it. I recently ran into a issue of that when I power my machine up it will detect my hard drives (i have a primary 300 gig and a secondary 100 gig). They are both IDE. Now the have power going to them as I tried a different power source. My question is were should I start to investigate this problem. Could it be the bios, the IDE cable, or the motherboard itself. Thanks and I promise to contribute to this forum instead of just coming with problems. Thankyou and hello all.

A:my system won't detect my hard drive

You need to start with the configuring of the HardDrives

Does 1 work by itself?
Hae you set CS jumper location on bothe HardDrives?
Are they both on seperate IDE channels?
Have you checked the IDE (and power) cables are secure?
Have you tried replacing the IDE Cables?

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Answer Match 43.68%

My personal system and various other computers Can't detect my "BUFFALO" 3.0 TB "SATA" External Hard Drive And Backup? I'm attempting to recover all my files. Apparently my Hard Drive Malfunctioned? I read; " "If your system is unable to detect the hard drive then the issue could be the result of disk controller failure. This would categorize under physical data loss. " I installed a "Data Recovery" program with hopes, to recover all my files from this faulty "Hard Drive" however, there is no visible drive to run a scan on? Can someone explain to me how I can successfully recover all my files by physically removing the External Shell in order that I could fix the "Disk Controller?, Attach the "Hard Drive" to a Hard Drive Docking Station, or USB 3.0 to SATA or IDE Hard Drive Adapter Converter.

I would appreciate some knowledge on this issue.


A:System can not detect hard drive

If the drive controller on the disk has failed NOTHING (short of a DATA recovery company) can help you.
You just might possibly be lucky if you replace the controller card, but even that is unlikely to help as the sector mapping and such are held on the card.

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Answer Match 43.68%

Hello every one.
nice job.
I use 128kbps ADSL to connect to the Internet .About one weeks ago,every thing was O.K. and download speed was as usual.
But now,the download and surfing speed is significantly reduced and the download speed is 48kbps
I don't know why,but I think because of using torrent protocol(to download a file),my system is hacked and is a zombi,now.
I have checked all process by Spyware Process Detector,but nothing is unusual(at least,as i know).

Any ideas about such reduced speed,friends?
If the system has become a zombie,how can i rescue it?

Thanks in advanced

A:how to detect a system is hacked (and now,is a zombi)

You may want to have a in depth look at your internet connections with this tool & do some investigating.

TCPView for Windows

TCPView is a Windows program that will show you detailed listings of all TCP and UDP endpoints on your system, including the local and remote addresses and state of TCP connections. On Windows Server 2008, Vista, and XP, TCPView also reports the name of the process that owns the endpoint. TCPView provides a more informative and conveniently presented subset of the Netstat program that ships with Windows. The TCPView download includes Tcpvcon, a command-line version with the same functionality.

Download/upload speed can fluctuate due to other problems. The speed for my entire area was reduced to a crawl a while back for about 3 days until they fixed a server problem in the next town.

The tool is free, use it see if you have an excessive amount of connections.

Also, it wouldn't hurt to run a scan with Malwarebytes:

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Answer Match 43.68%

I am having a Toshiba Satellite A105 - S 4114 with Windows XP, SP3. I was using the LAN & Wireless network adaptor without any problem. A week back Windows XP got updated & from then LAN & Wifi network adaptor are not getting detected.
In the device manage both the adaptors are not preset. If I add the adaptors from the ‘Add Hardware’ its getting added as Intel PRO/1000 PL network connection#2 & Intel PRO/Wireless 3945ABG network connection#2 but its not working.

I am using the following adaptors with version (working):-
LAN network adaptor: Intel PRO/1000 PL network connection, Version

Wireless network adaptor: Intel PRO/Wireless 3945ABG network connection, Version

I tried to download the new drives for both the adaptors, but nothing is working.
Please let me know the solution

Thanks in advance,

A:Cannot detect network adaptor in my system.

Hiya Vini_2603.

It`s odd that they`ve disappeared from Device Manager and not just flagged up as a problem item. Do you have anything at all under Network Adapters?

In Dev Man, right-click the computers name at the very top and `Scan for hardware changes` to see if that comes up with anything.

The drivers are no good if the adapters aren`t being seen to start with !


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Answer Match 43.68%

FIXED! The backplate of the video card looked exactly like my old one, but it was somehow making my video card not slide down far enough, took it off and now its running HUH ZA! If there is a big danger in running it so lofty without a backplate message me and let me know. If you have a msi 4g 970 check the damn backplate!
I bought a nividia 970 off ebay and my mobo does not detect it. It lights up but that is it. I can send it back but I wanted to know what I can try first? I get this message with the install cd, when I use the auto driver updater on nvidia and when I manually download the driver from the nvidia site. My old radeon 280 worked fine.
Old card
MSI R9 280 GAMING 3G 384-Bit GDDR

This graphics driver could not find compatible hardware.

GV-N970G1 GAMING-4GD nvidia 970 (requires 6 and 8 pin connector)
Mobo z97 pro 4 asrock
CPU 4690k
PSU 700 watt, ocz700sxs

What I have done so far
Connected the

Power Connectors
1x6-Pin, 1x8-Pin
From my old card to the new card. Im using my old power converters could that matter? Id use the one that came with the card but a damn wire is hanging out of its area.

Checked device manager no device.

Checked bios, made sure pci-e x16 is the primary video card source. Checked my bios mobo overview and it says there is nothing in that slot!

Uninstalled all amd and nvidia driver in the control panel. Uninstalled all drivers with gurus free amd and nvidia Display Driver Uninstaller in safemode.

Reseated the card. Googled a lot.

Im ... Read more

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Answer Match 43.68%

Hello, I am getting the same thing show up on my p7-1003w desktop. My computer froze in the middle of me recording music and then would not re-boot. I got this message after I inserted the recovery windows 7 disk. I recently upgraded to windows 10, idk if that matters. I did a hp vision hardware diagnostic test and everything passed. When I try to turn on the computer without the recovery it takes me to a screen that ask me to choose a style of keyboard layout but I noticed my mouse is not even working, it is all very strange. The message read REM couldnt perform the screening because couldnt detect 2 HDDs on this system. Can you please help? 

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Answer Match 43.68%

ok i run windows 7 home premium and when i go to the detection screen it say's i do not have a antivirus installed is there a way to enable it through a setting or something this is also being detected through hp advisor. i got this laptop last year it's a hp g61 series just wondering if anyone know's how to fix this issue?

A:system doesn't detect antivirus

You need to install antivirus software.

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Answer Match 43.68%

I just did an update of my system to Windows 10 on my X220. Also, I downloaded the Lenovo Companion most updated version. Anybody can tell me please why I am not able to check on my battery condition; instead, I am getting the following message: "We can't detect your system's battery at this time". Thanks in advance.

A:Lenovo Companion - We can't detect your system's b...

I'm also hitting this on my Thinkpad T460s w/Windows 10.

1 more replies
Answer Match 43.68%

Hello, I am getting the same thing show up on my p7-1003w desktop. My computer froze in the middle of me recording music and then would not re-boot. I got this message after I inserted the recovery windows 7 disk. I recently upgraded to windows 10, idk if that matters. I did a hp vision hardware diagnostic test and everything passed. When I try to turn on the computer without the recovery it takes me to a screen that ask me to choose a style of keyboard layout but I noticed my mouse is not even working, it is all very strange. The message read REM couldnt perform the screening because couldnt detect 2 HDDs on this system. Can you please help? 

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Answer Match 43.26%

I bought a new Dell i3847 and it has Windows 7 Pro 64bit factory installed on it.
I wanted to do a full system backup, but the Dell Backup and Recovery software will not allow me to do a system backup.  Further, I have been unable to create a system recovery disk using Dell Backup and Recovery.
I can't use the Dell provided system disk for recovery because it is clearly marked Windows 8.1

1) Why is a Win 8.1 disk included with a Win 7 Pro 64bit system?
2) What is wrong with Dell Backup and Recovery that it:
a) can't create a factory recovery disk
b) won't allow me to create a system back up so I can return it to the factory state


It's been 2.5 hours and it is still "initializing disk" to create a factory recovery.  It usually fails somewhere during initialization or writing.    Spending hours for each failed attempt to create a factory recovery disk is NOT GOOD!

A:Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

It has now been 4 hours and Dell Backup and Recovery is sitting on "Initializing Disk" under create Factory Recovery Media

I can't have it take hours and hours, then fail and then try again.... then take hours and hours.... then fail ... then hours ... then fail...


3 more replies