Tech Problem Aggregator

Plugged in, battery no charging - Envy x360

Q: Plugged in, battery no charging - Envy x360

We have an Envy x360, which has an internal battery that you cannot remove, or check to ensure it is seated properly without voiding the warranty. We cannot currently use the laptop without it being plugged in, as it is showing "plugged in, battery not charging, 0%".We have tried other charging cables. No luck. We have tried unplugging it then holding down the power key to drain then restarting. No luck. We have tried going to contol panel and removing the ACPI compliant battery control and restarting. No luck. We are at wits end. Any suggestions? Thank you!

A: Plugged in, battery no charging - Envy x360

HI @GarrabS Welcome to the HP Forums!It is a terrific place to find answers and tips!For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More How Do I Find My Model Number or Product Number? I understand that you are unable to use your notebook if it is not connected. You get the message" plugged in battery not charging 0%" You have tried removing the ACPI compliant battery control and restarting but there was no change. Here are two links that may help. Troubleshooting the notebook battery Testing and Calibrating the Battery (Windows 8) If the issue should remain please contact HP support. Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.World Wide Phone Support Best of Luck!

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Answer Match 83.1%

Hello, My HP Envy x360 15t convertible notebook is displaying an error on the battery icon. It says "12% available (plugged in, not charging)". The battery will charge to 100% if turned off, but will not when in use. I have searched and see many posts with a similar problem, but none of the solutions offered have worked. Here are the fixes I have tried: Uninstall Microsoft ACPI-Compliant Control Method Battery and re-startPerformed hard re-set for notebooks with a factory sealed batteryAllowed battery to completely drain, and then re-charge to 100%Within HP Support Assistant:Battery Check - Primary Battery: OKChecked for updates, and installed all Any additional ideas or suggestions would be appreciated. Thank you!    

A:HP Envy x360 Convertible - Plugged in, not charging

Hi @Pink70? ,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY x360 Convertible PC and issues with the battery charging while plugged in and on. I have checked into this and it would see that is is a power loss issue. Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue. If that does not solve this, please use the following link to create yourself a case number, then call and it may help speed up the call process:Open link: www.hp.com/contacthp/Case number and phone number appear.They will be happy to assist you immediately. Thanks.

5 more replies
Answer Match 82.2%

My Envy-15 u011dx has recently recieved the dreaded plugged in not charging error. This started yesterday out of the blue. I have tried to disable to battery drivers and restart, new cords, new outlets, everything. It will hold a charge while plugged in but the second its off the chrager, it looses battery fast. It is out of warranty so I could try to remove the battery but I would need a replacement. Any help would be great!  

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Answer Match 79.5%

Dear HP Supporter, i have a HP ENVY x360 laptop with Win 8.1 operating system. It writes that plugged in, no charging. This laptop has a not removable battery. I read forums and tips but neither fixed my problem.I tried to shut down, plug off, wait, plug in, turn on,without result. I also tried to uninstal in device manager the baterries then restart the laptop, without result.I also tried the fix the problem with HP Support Assistant, battery scanning, and it writes that my battery is ok, but then 'unknown'.Because of 'unknown' I tried to download the updates, no result.I am not able to fix the problem of my laptop, and I wouldl ike to ask for your assistance.I am looking forward to your answer. Kind regards,

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Answer Match 108.78%

Just bought this Laptop and it will not charge. Battery Icon shays " Plugged In, Not Charging" at 9%. Have tried charging all night and still 9%. Obviuosly, worthless as a laptop in this condition and only a desktop. Checked charger...slightly warm to touch.
 
- Product # G6T85UA#ABA
- Serial # [edited Serial Number by Moderator]
- Win 8.1
- 15-u011dx
- I7-451OU
 
Need help ASAP.
 
SherbrookeJeff

A:Brand New HP Envy X360 TouchSmart battery issue "Plugged in ...

Hello, @SherbrookeJeff Welcome to the HP Forums.It appears that the battery is not being charged. I will try to assist you with this. Try the steps provided in this document: Battery Does Not Power Notebook or Hold a Charge. If you complete those steps and it's still not working, I recommend contacting phone support for further assistance. HP Technical Support, North America 1-800-474-6836. For all other regions click here. Thank you for posting on the HP Forums.




I worked on behalf of HP.

4 more replies
Answer Match 108.78%

Could someone please help me out .. my Battery on my Hp Envy Laptop is plugged in and not charging .. when plugged in it shows 19% available (plugged in, not charging)  It was working fine yesterday .. I charged and unplugged when it showed Fully Charged .. is there something I have to do to get it Charging again .. HELP .. by the way .. I am not a Computer Whiz .. so any easy help is much appreciated .. Thanks

A:hp envy laptop battery not charging when plugged in

cidergal Hello;Allow me to welcome you to the HP forums!I read your post about your battery not charging and wanted to help. This could be a problem with the batter and/or the charger.Here are some troubleshooting steps you can try:HP Notebook PCs - Using and Testing the AC Power Adapter | HP® Customer SupportHP Notebook PCs - Testing and Calibrating the Battery (Windows 8) | HP® Customer Support If either is faulty, you will need to contact HP Customer Support to see about replacement or repair. If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!Good Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

1 more replies
Answer Match 108.78%

So I've had problems with my battery charging. At first it was the AC adapter, I got a new one. Then my battery wasn't holding a charge, so I got a new battery. Now my new battery still isn't charging. It says "plugged in, charging", but won't go above 17% no matter how long it charges. I'm not good with computers, what do I do now?

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Answer Match 108.78%

So I've had problems with my battery charging. At first it was the AC adapter, I got a new one. Then my battery wasn't holding a charge, so I got a new battery. Now my new battery still isn't charging. It says "plugged in, charging", but won't go above 17% no matter how long it charges. I'm not good with computers, what do I do now?

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Answer Match 108.78%

I have HP envy 15tj100 laptop which is 18 months old and Suddenly the battery percent became 0% and it is not charging now i have to now completely use only ac power to operate my laptop.Can anyone please tell me the solution. 

A:laptop battery 0% not charging and plugged in HP envy 15t-j1...

Hi,Sounds to me like the battery has degraded and needs replacing. If you follow the guide below it will run you through checking the battery the guide is for Windows 7 so the interface may be slightly different but you should be able to follow it; Guide Thanks,James

5 more replies
Answer Match 107.52%

HP ENVY 15t Touch laptop. Upgraded from Windows 8 to Windows 10 64 bit.  Laptop can be used when plugged in to outlet. Battery charge always shows at 10% charge and shows plugged in, not charging.  Is this issue with power adapter or battery ? Please help troubleshoot the issue.  Any help is much apreciated. Thanks NP

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Answer Match 90.3%

My HP Pavilion x360 2 in 1 (brought in February this year) is plugged in but not charging. I can't remove the battery without opening the back panel which I don't want to do. It's plugged directly into  the wall socket with the cable provided with the notebook when it was purchased. Please advise on how to fix the problem. Many thanks

A:HP - Pavilion x360 2 in 1 Plugged in but not Charging

Hello @saxclone, Thank you for visiting the HP Forums! The Forums are a great place where you can find solutions for your issues, with help from the community! I understand that you are having an issue with the notebook not charging, and wanted to assist you! First, try reviewing the following documents, and let me know how it goes:HP Notebook PCs - Battery Does Not Power Notebook or Hold a ChargeHP Notebook PCs - Testing and Calibrating the Battery (Windows 10) Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

6 more replies
Answer Match 90.3%

Hello My laptop doesnt seem to be charging at all even when it is plugged in. The message that I have looked in the power icon says "Plugged in, not charging". I need help to solve this. I bought the laptop in the webstore of HP 8 months ago, so the laptop still have warranty.. By the way, the Product Number is M1W93UA#ABA. Thanks in advance,Alonso.  

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Answer Match 89.46%

Hi all hope can get some help on this ,  my machine only charges when it is in sleep mode or the lid is closed  I have updated the bios and uninstalled the battery driver etc but it is still showing the message.  The battery check came back OK. is there anything else that I can try 

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Answer Match 88.62%

Hi Team, I have my HP ENVY X360 and it is not charging. I am getting a message saying plugged in but not charging. Also saw an article about a recalled batch. Unfortunatly as this model has a sealed batery please let me know how to check my batery bar code to check whether it qualifies for recall. ThanksKarthik

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Answer Match 87.78%

Hi,
I have a dell xps 12, bought in 2012. Recently the battery stopped charging. The battery shows 0%, so I have to be plugged in to turn the laptop on. When it is on, the battery icon on the task bar says "plugged in, charging" but after a day it is still 0%.
Since then I bought a new battery. Just fitted it, but now the battery icon on the task bar says "plugged in, not charging". Furthermore, when I Fn+F3 to show the battery meter, it says "battery charging diabled". There is no option here to turn battery charging on. Nor is there an option to enable battery charging in BIOS. 
BIOS does show battery performing normally, so does the battery meter (Fn+F3). BIOS also shows AC adapter as 45W, which is the original adapter.
Any help is appreciated!

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Answer Match 87.36%

The problems started ever since a regular windows update and bios update through HP Support Assistant went through.  Following those updates, my laptop now stutters and lags every 5-10 seconds whenever I play a game WHILE CHARGING. This was not a problem before the updates. Attempting to solve the problem, I reset my laptop a couple times and started from scratch. I made sure battery settings were at max or balanced.  Those haven't worked. The thing is, I can play League Of Legends and other games on high quality on only the battery. Only when it's charging does it begin to stutter and lag. It's been a couple months since this problem came and I have yet to figure out a solution.  I am dying at the fact that a 700$+ laptop is making gaming ineffective in comparison to my 6 year laptop.

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Answer Match 86.52%

i have a new HP Envy 17t (Product No Y7C72AV), less then a week old.  When the battery started to run low I plugged it into AC power and received a message "Pugged in Not Charging".  The power light, by the power plug (where it plugs into the computer) is on.  I shut off the computer and came back in a couple of hours latter and turned on the computer the battery, bassed on the battery meter, had charged the battery while it was shut off.  When the machine is running and plugged into AC power the message "Plugged in Not Charging " is still on.  What is the problem? What do I do to solve it?

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Answer Match 86.52%

Our HP Envy is not longer charging when plugged in to the power supply.  How do we determine if we need a new power supply or if it is something with the laptop? 

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Answer Match 86.52%

Last night the laptop was working correctly and I hibernated the laptop. Today morning I plugged in the charger but the light was not showing on. I tried to start the laptop but it was not turning on. The laptop was not hit or spilled on or anything.It was raining last night . Can it be a humidity issue or something else?

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Answer Match 86.1%

I've had my HP Envy laptop for about 3 months, and yesterday I noticed that when it was plugged in it wasn't charging (the battery icon says "plugged in, not charging"). I turned it off overnight, plugged in, and this morning the battery was fully charged. It only seems to not charge when it is turned on. I have tried removing the battery, turning on, deleting the ACPI-compliant control method battery, turning off, and turning back on again (as advised in other forum responses), but with no joy. At first I thought it could either be a battery issue, but the fact it fully charged overnight whilst off would lead me to believe it's not, and is probably a software / settings issue. Any ideas please, I've run out of google search ideas!!

A:HP Envy Battery Problems - not charging when on, charging fu...

Hello HowfenClaret, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number we can provide you with accurate information. How Do I Find My Model Number or Product Number?Which Windows operating system am I running?Is the Windows Version on My Computer 32-bit or 64-bit? Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!

9 more replies
Answer Match 85.68%

My Hp Envy 15 x 360 PC running Windows 10 has had no problems with charging or maintaing charge before. About a year old, I woke up to see it at 44% while it had been plugged in all night with the message "plugged in, not charging".LED is blinkingI checked all cablesHP assistant battery check says: Primary Battery OK (0)Cycle count 225/1000Battery Age 723 daysTemperature: 30 degrees CFull Charge Capacity: 67%Current: 1793mATerminal Voltage : 12057mVStatus 80AC Power: YESThe most interesting (nerve-wracking) part is the notification says "plugged in, charging" while I run the battery check!!!!! And the charge percentage has gone up. So I keep doing checks to get some extra charge but it is only a few seconds, of course! 

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Answer Match 85.68%

Today, I noticed my laptop kept shutting itself down every time it was accidentally unplugged. Then, I looked at the battery and it's at 6% battery life and says "Plugged in, not charging".  I shut down the computer and let it charge for a few hours while we went to dinner, it did not charge at all (in fact, it went down, it was 7% before I left the house).  Still automatically shuts off if I unplug.   I've tried the battery test but the computer won't even turn itself on since the battery is so low so that is out of the question.

A:HP Envy Laptop Plugged in but not charging

  Hi @mciaccia, Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP Pavilion x360 and issues with the Battery. Here is a link to calibrate and test the Battery.  Here is a link to troubleshoot the battery on a Notebook. You should be able to complete these with the Notebook plugged into the AC adapter.Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase or that need updating. If that does not help try the Microsoft ACPI-Compliant Control Method Battery is basically the driver that communicates between the computer and the battery. There is a chance that it is corrupted. It is reading the battery level wrong, so the computer thinks the battery level is higher then what is actually is, so when it runs out of juice it shuts down.Go to Device Manager, Select BatteriesRight click the "Microsoft ACPI-Compliant Control Method Battery" that is listed thereClick Uninstall, at the prompt put a check in the box to remove the current driverShutdown the computerRemove the battery for minute and then put it back inWhen the computer comes back up it should automatically find the driver.Go to Device ManagerSelect BatteriesRight click the "Microsoft ACPI-Compliant Control Method Battery" that is listed thereClick "Search automatically fo... Read more

2 more replies
Answer Match 84.42%

Hi, I have read many people have similar issues for other models other than my Thinkpad x240 20AL but removing the battery won't solve my problem. It is plugged in, it says plugged in but battery is not charging (none of the two batteries this laptop has). I have gone to Driver Manager and uninstalled the 3 Microsoft drivers under battery section. After restarting or scanning for new hardware these drivers appear again and the problem is not solved. I have restarted de computer. Problem not solved I have removed the batter and put it back. Problem not solved. After one night, I switched on the laptop and one of the battery has charged. Right now it says plugged in, charging and it shows already 100% although it keeps charging. The other battery still shows 98% not charging.. I believe this must be a software issue, some power management that prevents the laptop from charging the battery. But where is that software and how to configure it or remove it? I have looked for Lenovo Power Management and similar and it is not installed on my laptop. Anybody knows what I am talking about?

A:x240 - battery - plugged battery not charging

I have a very similar problem, how was yours fixed in the end?Someone please help, very frustrating!

3 more replies
Answer Match 84.42%

For a few months now, at some point my battery would indicate nn% (plugged in, not charging) and would maintain that charge as long as it was plugged in. Running on the battery, the charge would eventually diminish and in order to get the battery to charge again, I have gone through to process of uninstalling the ACPI Compliant Control Method Battery in Device Manager. Usually within 24 hours, things would revert back to plugged in, not charging. However, that is no longer remedying the problem. (When this was an issue the indicator light next to where the AC Adaptor plugs in would flash blue. Also, I upgraded from Win 8.1 to 10 a few weeks ago, but this issue has been occurring for a few months now). Now the battery reads 2% (plugged in, not charging) and when I use the HP Support Assistant to check the battery, I get the message ?HP Battery Check was unable to access the battery?. I have performed a hard reset, reset the BIOS, and updated the BIOS, all to no avail. If I unplug the adaptor, the computer shuts off. Any suggestions for additional fixes? I have seen one additional suggestion to do a system recovery but I have not yet made a recovery disk for win 10 (I do have one for the win 8.1), and would it make any difference anyway since the plugged in, not charging problem was occurring under win 8.1?

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Answer Match 84.42%

HelloHP EliteBook 840 G2The indicator shows: Battery plugged in, chargingbut really the battery not charging - bar doesn't movePlease help, what to do?

A:Battery plugged in, charging - but really not charging

Dear Customer,Welcome and Thank You for posting your query on HP Support ForumIt looks like your Notebook is not charging the Battery, We will surely assist you with this issuePlease perform below shown steps to resolve the issue:Step 01. Click on the Start ButtonStep 02. Type "Device Manager" in the start search box & open the Device ManagerStep 03. Look for Batteries and expand it by click on the + symbol on the leftStep 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstallNote: This Battery driver will get re-installed automatically when you restart the Notebook againStep 05. Please Shutdown the NotebookStep 06. Please remove the Battery and unplug the Power AdapterStep 07. Press and Hold the Power Button for full 1 MinuteStep 08. Go ahead and put back the Battery and connect the Power AdapterStep 09. Look for "Plugged In Charging" message on the Battery iconAfter performing all the steps if you are facing the same issue still, please perform three more steps:1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]Note: Replace the Battery If Health Check Status shows Replace2. Update the latest BIOS for your Notebook from HP Support Site3. Please check your Notebook with a known good Power Adapter & Battery from a different NotebookNote: If a known good battery is also not charging we need to replace the system boardHow to improve the life of a Battery:1. It is not advisable to use the Notebook when ... Read more

8 more replies
Answer Match 84.42%

Need Help!

The problem started from June 2, 2015 about 4 AM (UTC +8:00 Philippine, Manila)

I open my Notebook that morning to check on my e-mails and bills at gmail but it's not powering up. At first I thought that the battery was slightly drained because I saw my sister still using it at midnight. I asked her if she did not plugged in the charger when it is nearly drained but she said she plugged it and it is still full when she shut it down.

It is Li-ion Battery

I tried plugging in the charger to check whether it still has remaining battery. It powered up.
On the taskbar/notifications/running apps it says 8% Available (Plugged In, Charging).
So to check out the problem, I left it turned off charging for about two hours.

Then after two hours it still says 8% Available (Plugged In, Charging)
What the hell is this?! I asked my self.
I installed an app to check the status of the battery (Battery Bar)
Battery Bar says something like this:
Capacity: 2K of 8K mWh (not sure about this)
Charging: 0 mW
Running on AC
7.9% Available
Something like that.

Summary Notes:
1. Does not power up without Charger
2. It detects the Battery saying 8% Available (Plugged In, Charging)
3. Though Plugged In, Charging it does not charge at all because of 0 mW charge rate
4. It turns off when the Charger is plugged out.
5. It still run even without the Battery (when the Charger was plugged in of course, then a red x mark shows in the notification taskbar battery icon)

Thus:
1. The problem is som... Read more

A:Help!!Battery:Plugged In,Charging(but not really charging)

How old is it? Most likely the battery if you use it a lot on battery power, not plugged in.

2 more replies
Answer Match 84.42%

I recently purchased my laptop this past April and it has stopped charging.  I thought it was the charger since my guinea pig chewed the mickey mouse cable a bit, so I got a replacement in the mail.  However, replacing the cable did not solve the issue.  The partially chewed cable worked up until the day I installed Windows 10, coincidentally.  I'm just wondering if it's possible that installing Windows 10 could have caused some unkown bug to cause my laptop to stop charging.  I really don't think it's the charger since it is brand new.  Please can anybody help me?  Thank you. P.S. The laptop battery is dead so I cannot turn it on to check drivers or bios.

A:spectre x360 battery charging issues

The exact same thing happened to me. I received a new adapter and power cord from HP, as my Spectre is only 5 weeks old. The new power cord and adapter didn't work and now my laptop won't even turn on. I wish I could help, but I have no idea what to do to fix my own laptop since it won't turn on. 

9 more replies
Answer Match 84%

Hello,My HP Envy 15 laptop started having this an issue about 2 days ago. I was in class and it was plugged into power when suddenly the computer crashed. No warnings, no shut down screen. it just instantly turned off. Unfortunately, it is a few years old and the warranty expired in January this year. I had not done any hardware upgrades/changes it was completely out of nowhere. I then went home and plugged it in. There was no power charge light beside the power cord on the side of the laptop, however I came back 20 minutes later and there was a white charge light. I then powered it up and was on it for about 10 minutes before it crashed again. It is sitting on my desk now on charge. no lights on or anything and it won't turn on. I have tried turning it on just on battery power, I have tried just on ac power and none will work, Any suggestions would be much appreciated

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Answer Match 84%

Product Name: HP ENVY 15-u010dx x360 Convertible PCProduct Model: 15-U010dXOperating System: Windows 8.1 (64-bit)When Purchased: July 2014 The Problem: The LED charging light flashes continuously (even when powered off or plugged in) and when the laptop is plugged in, the battery simply will not charge.  Details: This just started today. When the laptop is plugged in, it states "plugged in, not charging." However, the battery doesn't lose charge while it's plugged in. It's like the computer is dependent upon the power cord and the battery is shot.  This is strange because I don't leave my laptop charging for long periods of time. Thinking back, my laptop has died at around 11% charge since I purchased it. What I've Tried:turning it off and back oninstalling updates and restartingseeing if the laptop would charge while it's offswitching cordsswitching outletshours of browsing HP and other support forumsI'm hesitant to try any battery calibration or removal until I know whether my battery is removable. Hopefully, you all can help. I also don't even know what the diagnosis of the problem is, and don't want to spend money taking it in to get it fixed until I have a better idea. 

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Answer Match 83.58%

Issue is why is battery holding at 11%, plugged in yet not charging? Is there anything I can do to remedy this? What may cause this etc . . . ?As of the morning of 10/07/2016 Indicates Battery at 11% Not Charging.I plugged in last night during the 9:00 pm hour mountain time. After plugging in, I was running Utorrent 3.4.9 overnight downloading some files.A driver installation occurred yesterday for NVIDIA GEForce Game Ready Driver 373.06 Release date 10/05/2016 - seemd very flawless and without incident.I have two charging cables. Both were working fine yesterday.  Both are plugged in different location on a diferent circuit. Surge protected by Belkin.Thank you and below are my system details.OS Name    Microsoft Windows 10 HomeVersion    10.0.14393 Build 14393Other OS Description     Not AvailableOS Manufacturer    Microsoft CorporationSystem Name   xxxxxxxxxxxxxxSystem Manufacturer    Hewlett-PackardSystem Model    HP ENVY 17 Notebook PCSystem Type    x64-based PCSystem SKU    xxxxxxxxxxProcessor    Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)BIOS Version/Date    Insyde F.42, 3/18/2015SMBIOS Version    2.8Embedded Controller Version    77.53BIOS Mode    UEFIBaseBoard Manufacturer    Hewlett-PackardBaseBoard ... Read more

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Answer Match 83.58%

Hi @all,i need help, my laptop when it is switched on it plugged in but not charging. If i switch the laptop off it is loading normally! For me it looks like a safety for the battery, that if you have conected with charger that it is not always charging?Can you please help me out here?The type is a HP Envy TS 15 NotebookWIndows 8 installedthanks and regards

A:Battery plugged in but not charging

Hi Letast, Thank you for your query, I will do my utmost to help. I understand that when the laptop is plugged in, it is not showing charging but you are able to use it normally when disconnected from power. Have you done all the Windows updates? Here is a link to a document on Testing and Calibrating the Battery (Windows 8) to assist you.If you would like further assistance would you provide the exact model of Envy ts 15 you have. How Do I Find My Model Number or Product Number?

9 more replies
Answer Match 83.58%

Hi, My battery is plugged in and is not charging (staying at 2%). I've tried many troubleshooting techniques but have not been able to resolve the problem.  I tried a battery test, it failed and got the following message: Battery Test: Primary - Replace(42)  FAILURE ID: PLMUQ0-72084H-MFPV6J-C09403  Primary Battery Battery Test: FAILED I'd like to make sure and exhaust the resources, can I get help on this please? Thank you.

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Answer Match 83.58%

Hi, every time I turn my 1 and half year old laptop on it warns me that the battery capacity is low and my laptop will not work unless it is plugged in. Because of this I need to purchase a new battery but do not know which model I need. Any help is much appreciated.

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Answer Match 83.58%

Yesterday, my computer stopped charging. It was fine the day before, but when I got up yesterday, I noticed I was losing juice. My battery icon says "battery plugged in, not charging." It doesn't charge when it's off, either.  This computer has an internal battery that I cannot remove. I have already tried uninstalling Microsoft ACPI and that didn't help. I have looked at the pin inside the power adapter and it seems to be properly aligned, though it's so small it's hard to tell for sure. It does seem like the adapter isn't plugging in all the way beacuse it's a bit wiggly, but that could be because of the dumb placement of the battery port.Please help! I'm a writer and I can't work with a dead computer!

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Answer Match 83.58%

Acer laptop
2 months old

I did the followings but did not fix it :

Unplugged the machine
Removed the battery
Plugged everything back in ( except the battery ) and loaded the machine
Turned off the machine
Put the battery back in.

This is the 2nd time. Fisrt time I fixed that by performing the above steps. Not this time.
Google search suggests faulty adaptor, as well as contacting Acer while still in warranty.

After googling, I came across this suggestion :
Device Manager > expand Battery > Right click at Microsoft ACPI-Compliant Control Method Battery > uninstall > Action button > Scan for hardware changes

That did not solve the issue either.

Is there anything else I can do without calling Acer ?

A:96% Battery plugged in but not charging

Call Acer. You have a hardware problem.

7 more replies
Answer Match 83.58%

Running Windows 10. When PC is plugged in the battery is not charging. When I remove the power cord the PC turns off.

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Answer Match 83.58%

Hi,I am having a strange issue. I was running windows 8.1 and then I downgraded to windows 7 and since I have downgraded to windows 7 I am having this problem battery 0% plugged, not charging. As soon as I remove the power, laptop shuts down. My laptop is less than one year old.I tried all the options on internet such as uninstalling battery driver through Device Manager.Main question I would like to ask, is this a software issue or hardware.I gave my laptop to a friend to downgrade windows and once laptop came back to me after a week, battery is not working. Before that everything was fine.Help Please....

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Answer Match 83.58%

I'm here to ask about my laptop problem This afternoon at 3pm, my laptop works fine and when i turn it on at 8pm, it won't charging anymore the battery show 0 percentage, and i'm charging it but it won't increase at all i've added the battery report too my laptop is Lenovo G40-45 please help me
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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Answer Match 83.58%

I am facing some problem in my laptop since last three days, battery is not getting charged and showing message as "0% available (plugged in, charging)" but the level is not increasing from zero and PC is not turning on without plugging in the cord. I think this has happened due to the last windows update three days ago as this problem occuring after that event. I tried resetting the windows but problem not solved. Please help me with the solution.

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Answer Match 83.58%

My battery does not charge when plugged in (says plugged in, not charging).  Can't figure out how to fix it. Please help!

A:Battery not charging and plugged in

Shayna226 wrote:My battery does not charge when plugged in (says plugged in, not charging).  Can't figure out how to fix it. Please help! Hi, Kindly follow the steps here http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/windows-10-update-prevents-batt... Cheers!




"Education costs money; so does Ignorance"If my post has helped you, click the Kudos Thumbs up!If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

1 more replies
Answer Match 83.58%

My dell inspirion says plugged In not charging I have replaced the motherboard,battery,and charger please help

A:Battery says plugged I not charging

Munchlax as obvious as it may sound you have got the right battery mate? and do the voltages match for the battery and the adaptor?

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Answer Match 83.58%

i have been on forums and followed the steps given ( removing battery and ac power and holding down power button for 1 minute etc) and the problem persists. my laptop is just out of warranty and my battery cannot need replacing after only just over a year. ive also seen on forums that this is a common problem with HP, have updated bios and drivers, is there anything else i can do? please help

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Answer Match 83.58%

Computer plugged in...says its at 18%, not charging. Brand new. WTH?

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Answer Match 83.58%

HP Community,I am having an issue with the laptop battery. When it is plugged in, the battery does not charge. The start bar icon says "Plugged in, not charging". I just replaced the AC Adapter this week.  I ran the startup diagnostic test and it said that there was a battery failure but when I run the HP Battery Check throug HP Support Assistant, it says the battery is functioning properly. 1) If I calibrate the battery, will this fix the issue? 2) Does the battery actually need replaced? Getting one diagnostic saying yes and another saying no is confusing and frustrating. 3) If calibration does not fix the issue, is there steps I can try to take to resolve the issue before buying a new battery? 4) If I do need to buy a new battery, can I get a product number for the battery I would need to purchase? I have been trying to find a listing with the battery type on it but I cannot find a list with HP Pavilion 13 360x listed. I looked here (http://store.hp.com/webapp/wcs/stores/servlet/ContentView?storeId=10151&eSpotName=BatteryFinder&cata...) and that includes looking at the list under the "Laptop Not Listed?" button. Thanks,A concerned HP user looking for some juice for my battery!

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Answer Match 83.58%

Hi I recently updated my laptop and now I have got a battery problem. The charger is plugged in but it says not charging. However, the laptop continues to work perfectly fine even though the battery indicator shows 8% remaining. But as soon as I remove the charger, low battery alert pops up. Does not charge even when shut down.Please help. Here is the screenshot.  

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Answer Match 83.58%

I recently received a HP Stream Notebook - 13-c055na (ENERGY STAR) from a freind and they told me that battery did not work and needed replacing. I began using the computer and everytime it started the computer came up saying: Primary (internal) battery 601 needs to be replaced since it is detecting the storge capacity to be low. So i got a new battery and its doing the exact same thing and will just shut off whenever the ac adapter is not plugged in. I have changed the power plan settings and this made no difference.

A:Won't run on battery at all and says plugged in not charging

Press Esc at power up and then F2 to run the diagnostics menu and there should be a component test for the battery that you can run.

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Answer Match 83.58%

Notebook HP Envy DV6 T he batteri is fully discharged (0%), the battery status is "battery plugged but not charging).I cannot charge the battery.I've removed the battery, restarted and used the laptop without it, restarted again the lapot with the battery but I've not solved the problem.

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Answer Match 83.58%

I bought a new battery for my laptop because the original one had lost endurance, it would last only about 45 minutes, anyway. So I put the new battery in and the computer sometimes doesn't recognize it, sometimes it does but most of the time it says : Plugged in but not charging.

I'm not too sure what to do, I made sure to buy the exact same battery with the same model #, etc.
 

A:NEW battery plugged in but not charging

1. Shut Down the laptop.
2. Press the power button then tap the F2 key until a blue screen appears.
3.On the left sided menu arrow down to Battery Info.
What does it show ?
 

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Answer Match 83.58%

Hello, I only bought this laptop a few weeks ago and it does not seem to charge propery (or so it says). As the title suggests when plugged in and I hover over the batter it says "plugged in not charging" It has been like this for a couple weeks now and still has not gone flat as long as it is plugged in, so some sort of charging must be taking place right?  Just want to know if I can fix this just so I am able to see when it's charging and use it without leaving it plugged in. Currently I keep it plugged in at all times in fear of it dying. Thanks for any help in advance.

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Answer Match 83.58%

My laptop was working fine yesterday, but when I booted it up this morning, I got the dreaded "Plugged in, not charging". I've tried the fix that's everywhere on the internet
>Disconnect AC
>Shutdown
>Remove battery
>Connect AC
>Startup
>In Device Manager, Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall
>Shutdown
>Disconnect AC
>Insert battery
>Connect AC
>Startup

but when I finished, it still said "Plugged in, not charging" I'm a poor college kid, so I don't know If I can afford a new battery. help.

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Answer Match 83.58%

The title is the message I've been getting for about the past month and a half. I noticed my battery draining, even while plugged in, until it finally got to 0%. With the power adapter plugged in, the laptop still runs but I just recently had an experience where the laptop was suddenly cutting off, even while plugged in.I've done as much troubleshooting as possible, but I haven't been able to figure out the problem. I managed to switch the laptop over into power saver mode and it's been letting me use it without dying immediately on me. I have an internal battery, so the option to remove and power it on separately isn't an option for me.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 8103 Mb
Graphics Card: NVIDIA GeForce GT 740M, -2048 Mb
Hard Drives: C: Total - 702747 MB, Free - 466347 MB;
Motherboard: TOSHIBA, VG10S
Antivirus: Windows Defender, Disabled

This is my final call for help before I go through the long and tedious process of sending my only working computer to the repair center for several weeks' time. Help!

Edited to add Troubleshooting steps taken:
1.) Tried a Hard reset using the pin-hole reset button for the internal battery, while completely unplugged.
2.) Tried uninstalling/reinstalling the Microsoft ACPI-Compliant Control Method Battery.
 

A:Battery: 0% Available (Plugged in, charging)

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Answer Match 83.58%

The last 2 days I have had this problem with a Dell Inspiron 1545 laptop, and have been using it with the power adapter/charger plugged in. Yet this morning I have started up the laptop with the power plugged in, and now it shows that the battery is plugged in & charging !!
Checking the battery yesterday it showed " battery life- moderate." As everything works fine with the power adapter plugged in, I assume that the adapter is fine.
If the problem arises again, can I use a power adapter from a Dell Inspiron 630M laptop which runs Windows 7 ? This Inspiron 1545 laptop runs Windows Vista.
Hopefully someone can advise re the use of the 630M adapter with the 1545. Will it be safe ? I do not want to cause damage to the Vista machine.

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Answer Match 83.58%

Hi Once my laptop was working fine then all of a sudden it shut down automatically and then  I tried to start i was not able to start it without adapter.The battery says it is plugged in charging but actually it is not charging at all.It is stuck at 0%.And sometime it doed not even detect the battery.I hope you can help me. My Laptop name : Hp envy 15t-j100 select editionProduct number:F0D26AV And I purchased this laptop from US and I am using this in India.I contacted the customer care of India and they says that this model is not available in India.So they cannot do about it.

A:Battery plugged in not charging

Hi there @Jogi43?,  Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I read your post on the HP Support Forums. I understand that your battery is saying that it is plugged in and charging, but it does not actually charge.  I did some research and found some documents for you based on the issue you had described.  HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge - If your notebook computer battery does not power the notebook or will not hold a charge, troubleshoot the battery to see if it needs to be replacedHP Notebook PCs - Improving Battery Performance (Windows 10, 8, 7, Vista). HP Notebook PCs - Testing and Calibrating the Battery (Windows 8) - To know the condition of your battery, use the steps in this article to test your battery and calibrate it if necessaryPlease follow these provided troubleshooting steps, re-post and let me know the results. Thank you! Have a great day!

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Answer Match 83.58%

My new HP worked well for two months and now the battery is at 0% and wont charge. Im using windows 10 and its a new gaming laptop. Not sure what to do. Cheers Matt

A:Battery at 0% not charging when plugged in

Its under warranty, I would think. Start a Support case. Where are you located (country)?

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Answer Match 83.58%

I apologize in advance if this has already been addressed here, I do not see a way to search this forum.
I have an Inspiron 15, 5000 series laptop running Windows 10.  It worked using AC power, but not battery.  The toolbar battery icon message says "0% available (plugged in, not charging).  I have tried several variations of online recommendations to remove the battery and either disable, reinstall, or uninstall drivers.  All were unsuccessful.  
I did notice that if I remove the battery, the battery icon says "no battery detected".  When I plug it back in, the text changes for about 1 minute to "0% (plugged in, charging), and the icon shows charging, but then it reverts to the 'normal' "not charging" status.
Based on this info, how do i determine if this is a hardware problem requiring a new battery, if it is a software problem other then the driver problem that tried earlier, or some other charger problem?
Thanks,
Michael

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Answer Match 83.58%

 My laptop shut down automatically although there is remaining 30% battery. And the laptop is not charging  ( Plugged in, not charging ) after 90-94% battery is charged.

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Answer Match 83.58%

My battery is at 0% and says "plugged in not charging". Whenever I unplug my charger my computer dies so all the solutions that require me to take out my battery dont work. How can I fix this problem so i can use my computer when it is unplugged. Thanks!

A:Plugged in, not charging battery

Hi,there coudl be several reason for this... such as.1) if the battery is charged for around 90%(depends on model to model it may be 80% also) its normal to avoid anty unwanted charge cycle. this will help improve battery life.2) if the machine is not charging because to used in too hot ambient temprature or its heating up for some reason. option is to let the machine cool down and it will start charging. this is again technology limitation and safety measure.3) if above are not true: Try this:.Disconnect ACShutdownRemove batteryConnect ACStartupOpen Device ManagerClick the plus (+) sign next to Batteries category, right-click All of the "Microsoft ACPI Compliant Control Method Battery" listings, and select Uninstall In the "Confirm Device Uninstall" dialog box, click OK. (it?s ok if you only have 1 of these listings).Click the plus (+) sign next to System Devices.Right-click the ?ACPI Fixed Features Button" and select Uninstall. In the "Confirm Device Uninstall" dialog box, click OK.ShutdownDisconnect ACInsert batteryConnect ACStartuphope it helps, Good Luck !

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Answer Match 83.58%

My battery now shows 0% available. I have run the diagnostic from hp assist, and got the message to recalibrate. I cant. My battery wont charge, and my computer wont turn on when it is unplugged. I ran the system extensive test and got , in red; FAILURE ID : U4XCXV-75F83H-MFPV7G-C0B303. Can somebody please help me?

A:plugged in, battery not charging

Was the failure ID associated with some specific component of the hardware test? What is your exact model number, please and how old is the laptop and the battery?

1 more replies
Answer Match 83.58%

Please what do I do my laptop keeps showing me 'plugged in, not charging' and I've tried different chargers to no avail

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Answer Match 83.58%

This is my last post about this issue https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Y70-battery-is-plugged-in-not-charging/m-p/2258...and with the step 2 in that I fixed my issue, but this time, all these steps do not work. Also I can not find new Energy Manager software in the Y70-70 support software download list.Can you guys help me this time?This Y70 really annoy me a lot, the screen blinking, and battery not charging......Thank you 

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Answer Match 83.58%

Hello! I have an ACER Aspire M laptop which is about 3 years old. The battery cannot be taken off, it's under the back cover. I have Windows 10, 64 bit. I didn't use my laptop for a few months and once I turned it on again, I got the message that the bettery is not charging. So I cannot unplug my laptop. Battery seemed to work fine before.. - I read that updating BIOS could solve the problem, but I can't do it because the system requires battery to be at  at least 30%. - I can't take off the battery, so the solution with holding power button down doesn't work as well.- I also can't unplug my laptop to reinstall the drivers. Someone help please!

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Answer Match 83.58%

Just bought a new Acer Aspire V Nitro VN7-791G-76Z8 a  couple of days ago.  I've kept the laptop plugged in but the battery level has been dropping by about 1% per day.  The power charging light is always blue and it says "plugged in, not charging".  I'm running Windows 10 and have installed the Power Management update from the Acer Care Center app.  What's wrong and how do I fix it. Thanks

A:Battery plugged in, not charging

Hello, Have you tried a battery reset? Disconnect the AC adapter.Gently insert a paperclip in the battery reset hole on the bottom side of your laptop.Reconnect the AC adapter, and resume normal use.

9 more replies
Answer Match 83.58%

My notebook is 3 years old, but the battery has charged with no problem until yesterday. Now it suddenly won't charge; it says "25% - plugged in, not charging." I ran the battery test, result: "weak (30) The battery is functioning correctly, but due to normal aging of the battery, the battery life between charges is now significantly shorter than when it was new." So it seems the battery isn't defective, even though it's getting old. I hesitate to run the battery calibration because appaently that will fully discharge the battery, and maybe it will never re-charge. I upgraded to Win10 a few days before this happened; don't know whether that might have contributed to this problem. What's going on here and how can I fix it?

A:Battery plugged in, not charging

JohnCC wrote:My notebook is 3 years old, but the battery has charged with no problem until yesterday. Now it suddenly won't charge; it says "25% - plugged in, not charging." I ran the battery test, result: "weak (30) The battery is functioning correctly, but due to normal aging of the battery, the battery life between charges is now significantly shorter than when it was new." So it seems the battery isn't defective, even though it's getting old. I hesitate to run the battery calibration because appaently that will fully discharge the battery, and maybe it will never re-charge. I upgraded to Win10 a few days before this happened; don't know whether that might have contributed to this problem. What's going on here and how can I fix it?" I ran the battery test, result: "weak (30) The battery is functioning correctly, but due to normal aging of the battery, the battery life between charges is now significantly shorter than when it was new." So it seems the battery isn't defective, even though it's getting old"   Your logic in regard to battery life is flawed. If the battery life between charges is shorter, that means that it is no longer functioning as it did when newer. The result of the test already told you that it is wearing out. You can remove the battery and use the noteboook temporarily without it. Performing a calibration at this point will not help. All it does is actualize the 100% in terms of remaining battery capacity. You can ... Read more

1 more replies
Answer Match 83.58%

The battery indicator says "0% available (plugged in, not charging)" I have run the battery diagnostic and it says that battery is fine. I have run the ac adaptor diagnostic and it says that is fine as well. I have updated the bios. I have uninstalled "Microsoft ACPI Compliant Control Method Battery" and rebooted. I have also uninstalled it and updated immediately. The battery is non-removable. Anything else I can try?

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Answer Match 83.58%

  I'm having this issue where the battery is not charging, and/or the laptop is not recognizing the battery properly. I will just outline the problem and what I have done.  A) Received a brand new assumingly aftermarket replacement battery. 1 - It went through a charge cycle without much problem2 - It stopped charging randomly, to which by experimentation the fix was simply restarting the computer (and removing the battery while the computer was shut down, and replacing it before restarting). It would begin to charge again after.3 - Sometimes, on battery power, the monitor screen would simply turn illuminated black or flicker. During this time, all computer functions still worked and I was able to shut the computer down using my memory and the proper keystrokes. Starting it back up was the (temporary) cure, even without introducing AC Power. 4 - This continued regularly having to reset the computer and the battery to keep it charging. A few days later, while showing some nominal amount of charge (20%?) the computer just shut off instantaneously  With this, I assumed there must be something wrong with the battery so I contacted the people who sent it and they agreed, although I was also asking if it could be anything other than the battery, because to me it didn't feel like the problem was the battery as, once I got the battery charged fully, it worked great as far as holding the charge.  B) I received a second brand new b... Read more

A:Battery - 0% available (Plugged in, Not Charging)

I gather this is not a genuine HP battery? Until you try a known good Genuine Battery it is hard to know what the problem would be. You should not have to try driver reinstalls and such. A good battery on a good system just works. Possibilites are bad battery and bad motherboard. Period.

9 more replies
Answer Match 83.58%

I did some HP recommended updates including a bios update and now I am getting some issues with battery charging. I've not tied the upgrades to the battery issue so I would prefer to keep an open mind to it being something else. I'm now getting the message whenever I click on the battery icon that says "Battery plugged in but not charging" and it will not charge above 55-60%. I am also unable to get my HP Toolbox FX to work properly so that limits my choices to doing battery status checks. I switched charging cables and bought a new battery and the issue remains. HP support is lacking when it comes to the remedies offered. I looked through the forums for this and keep seeing the HP affiliated members continue to put out links to non-functioning or unrelated links. This is becoming  a very time consuming issue that should have a fix and not get run around by HP support. I tried a system restore to a known point of no issues and I still am unable to get resolution on this problem. Does anyone know of a "real" fix for this issue once and for all?

A:Battery plugged in but not charging, max 57%

Can we possibly know the full model number of the laptop? DV7s cover many years and many models with different hardware platforms. 

2 more replies
Answer Match 83.58%

 Hello,Hope you are doing well. My battery icon says '2%  available (plugged in, not charging)'.  I have done a battery check on Hp Support assistant and it says:The battery is reporting a failure and needs to be replaced as soon as possible. Based on the age of your PC and battery, it appears it is no longer covered by your HP Warranty. REOOW I'm not sure about replacing the batterry. Please inform me if there is anything easier and or cheaper to do.Thanks,              Yousif

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Answer Match 83.58%

Hi, I found a lot of answers on the topic but unfortunately none resolved it. So it's simple - the charger is not charging beyond 44% and recently it increased to 48%, and it says "not charging". Battery health is good, I updated the bios, reinstalled both battery drivers multiple times in multiple ways. I am using windows 10, desktop and longevity options for battery are disabled. Only thing I didn't try yet is turning off computer, battery out for 2-3h, etc. due to not having clear steps on how to perform it + would like to know if it's needed.
Appreciate the help! Thanks

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Answer Match 83.58%

I read the  previous threads.  I tried uninstalling microsoft acpi compliant control method battery and searching for hardware changes.  It didn't work.  I tried with shutting down and with out.  I tried it with the battery in and without.  I tried with turning of windows explorer and turning it back on.  Nothing works.  Please help

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Answer Match 83.58%

New computer with very minimal usage.  Basically sat in the box for one year, now, error message states that battery is plugged in not charging.  I've tried testing, and diagnostics reports "unknown."  I've tried a few youtube fixes such as removing the battery drivers and allowing them to reinstall, and tried updating bios.  There is no way that this battery should have died.  Has there been a recall that anyone is aware of? Also, noticed that the case is cracked at the hinge on left side.  I'm super careful and I don't even know how this could happen.  This was not an inexpensive computer!!! Although this sat in box, the warranty is now expired.   Any information would be appreciated. Thank you!

A:Battery plugged in not charging

Have you tried removing the battery and starting up with only power cord- then shut down and reinstall battery?

1 more replies
Answer Match 83.58%

Hello - My laptop is not charging. It displays "plugged in, not charging". I've tried uninstalling the battery driver from the the device manager and reinstalling with no luck. I've even tried switching batteries. The computer does run only on AC power if I remove the battery. Anyone have ideas on what else I can try? Thanks

A:Battery plugged in, not charging

Did you follow these steps when uninstalling?https://youtu.be/Lx62t6qZ34U

2 more replies
Answer Match 83.58%

I have a lenovo b40, which isn't charging. Yesterday it showed "plugged in, not charging". Now, even with the charger plugged in, it doesn't display anything. Also, the power light is blinking. I pressed down the power switch with the battery attached, it simply blinked faster. When I tried the same thing without the battery, nothing happened.

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Answer Match 83.16%

My new HP Envy x360 is supposed to have a battery life of 9 hours, but it doesn't. When it is fully charged at 100% the time displayed is 4 hours and 30 minutes. That is no where near the full battery life. What is wrong with my battery?

A:HP Envy x360 Battery concern

Granted it does grow from there but the most it has ever grown to is 6 hours and 30 min 

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Answer Match 82.74%

Hi, sorry for my bad english, I speak french.

My problem is:
One month ago, my battery was working good (2h+), and the day after, I decided to change room, so I unplugged the laptop (The battery was still in it) and... Everything shuts down

The laptop wasn't working anymore if it was unplugged, even if in windows, it was telling me the battery was 78% charged. The message was something like: 78% available, plugged in, not charging. After one month the message is now: 0% available, plugged in, not charging.
Even if I use linux, linux on a flash drive, windows 7, windows 8, or simply chilling in the bios, if I unplug it, it shuts down.

That might be a hardware problem, but why would my battery die "instantly", it was working really well one day ago?? I could replace it, but how can I know if the problem is the battery, or the connector that are on my laptop?

If I'm not clear, just tell me what you want to know.
Thanks!

A:Battery plugged in, not charging, is it broken?

What laptop model?

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Answer Match 82.74%

I don't know If I'm posting to the right thread, but whatever. As you can tell by the subject, my laptop is plugged in to a wall outlet, but it isn't charging, nor is the battery depleting when I use it. This problem only appeared some days ago. Below is a list of everything I have tried doing to fix this problem, as well as other information.  The wall outlet works fine, I plugged my phone into it and it started charging. The computer doesn't recharge to a certain percentage, it just sustains the battery percentage it has while it's plugged in. Uninstalling and Reinstalling Micorsoft ACPI-Compliant Control Method Battery and Microsoft AC Adapter via the Device Manager did nothing, nor did installing new drivers for them. Resetting the BIOS didn't help. I checked to see if the battery was secure, so I removed it and made sure it was completely plugged in to the computer. It didn't help. Shutting down the computer, unplugging everything, and holding down the power button for 40 seconds didn't work. I can't and have never been able to turn on the computer without the battery, even if it's plugged in. The LED next to the charging port does blink three times when I try to turn on the computer without the battery while its plugged in, and it doesn't blink when it isn't plugged in, so it can't be a problem with the cord. I checked if the physical connection between the charging port and the rest of the computer was secure, and it is... Read more

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Answer Match 82.74%

Since a few days, I am having a problem with the battery of my notebook. I have my notebook plugged in, but it won't charge. When pointing the battery icon in the system tray, it says: 10% available, plugged in, not charging.
 
It started of a few weeks ago when the notifications for low battery stopped appearing (where it normally did so at 14% and 9%). This was not a major issue for me, however I looked around at the forums and I couldn't fix it with the advice here. This also goes for this newer issue. I tried uninstalling the drivers for the battery, removing the battery from my laptop, restarting Windows and reinstalling the battery, in different orders, none of which do the job.
 
There's no damage to the battery.
When I remove it from the laptop, I can work using the power cord.
 
I did a battery check with the HP support assistance, and it says I need to purchase a new battery. But I can't really accept that: it can't be that it stops working so suddenly. The battery had an outstandinlgy good lifetime up until a few days ago. I don't want to pay for something that still has a lot of potential to be functioning well.
 
My serial number is [Moderator edited Serial Number].
My product number is E8R31E#ABH.
The model code is G7-2301ED.
 
Please help me on this one.

A:HP Pavilion G7 - battery plugged in, not charging

Hi @Lewistrick  Thank you for your query.  I grasp that until a few days ago your battery was working well but now it will not charge. You followed some suggestion in the forum but they did not help. You ran the battery test and were informed you need to replace this one.  You are concerned that the test may be faulty and that you do not need to replace it. Here are two documents to help you understand battery life and provides an alternative method to test the battery to ensure the first test was correct. HP Notebook PCs - Understanding Lithium-Ion and Smart Battery Technology Battery information center.  If I have helped, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below.? and if your issue is resolved please click solution provide to help other people find this information .  Best of Luck and have a terrific weekend! 

6 more replies
Answer Match 82.74%

I'm having this problem where my battery is plugged in but it is not charging. I tried a few solutions but it doesn't work. I just bought this laptop Lenovo G400s almost a month ago. So yea, now i need help on how to fix this problem. http://prntscr.com/2ai7cy











Solved!
Go to Solution.

A:G400s Battery Plugged in, not charging

 I have the same problem befire and this method works for me: You should have Lenovo Energy Management installed. Open it. Under Battery, click Settings (the wrench icon). Then click batter gauge reset, complete the process. You will see in an instant that the battery icon is charging.

2 more replies
Answer Match 82.74%

I have similar issue. I have hp split x2 model 13-r010dx running Windows 8.1. The tablet portion is not taking a charge. When plugged into the tablet no light comes on. When I attach the tablet to the keyboard dock and plug the indicator light flashes white on back of keyboard. When I take the tablet off the dock and leave the dock plugged in the indicator light is white and doesn't flash. Seems like tablet battery is drained I had it off the charger overnight and won't take a charge. My keyboard battery is charged so but the computer won't turn on at all.

A:Re: HP Split X2 - Battery 2 plugged in but not charging

Hello @Jcochran49?, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how your notebook computer indicates that Battery 2 is plugged in, but not charging or detected, and I would be happy to help you! To further diagnose this issue, I recommend following the steps below to successfully enable your computer to charge the battery: To test and synchronize the battery to your computer, I recommend following this document onTesting and Calibrating the Battery (Windows 8). This should help maintain a charge on your notebook's battery. Additionally, I also suggest following the steps below re-install the Microsoft ACPI-Compliant Control Method Battery: Step 1. Go to Device ManagerStep 2. Select BatteriesStep 3. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed thereStep 4. Click UninstallStep 5. At the prompt put a check in the box to remove the current driverStep 6. Shutdown the computerStep 7: Remove the battery for minute and then put it back in When the computer comes back up it should automatically find the driver. Step 8. Go to Device ManagerStep 9. Select BatteriesStep 10. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed thereStep 11. Click "Search automatically for updated drive... Read more

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My thinkpad x1 sometimes does not charge at all. It shuts down if I remove the power cable. Normally it does this every two or three charges, but now is stuck at 14% and it will not charge.  I have tried everything, reinstall, install drivers. Reseted from the back. Nothing! If I remove the power, it will shut down. I cannot also access the support site for any drivers, it redirects me to my country  and of course it does not have anything for a population of 3 milion (maybe 100 Lenovos for the total population). Those supporters at Thinkpad must be very stupid to even think about using the location for redirection.  

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Hello sir,my HP pavilon g4 250 series does not come on until I use the AC adapter before it comes on when it comes on the battery writes plugged in but not charging.

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can someone help me solve this problem. the battery was working fine until about 2-3hrs ago and now it give this error. the operating system is windows 7
 

A:(plugged in, charging) consider replacing battery

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Hi,

Over the last two months my laptop's ability to charge it's battery has degraded.
It went from being able to charge a battery fully (100%), to not being able to charge beyond 98%, then 66%, then 30%, and now finally it says "0% availability (plugged in, charging)", but it never increases in charge.

Thus the laptop works when plugged into the charger, but will not switch on when attached only to the battery.

I have restarted the computer multiple times - first shutting the machine down, then unplugging it, removing the battery, holding the start button down for one minute, then reattaching the battery, plugging the charger back in and restarting the machine.

I have installed updates for "Batteries" (ie. Microsoft AC Adapter, Microsoft ACPI-Compliant Control Method Battery, and Microsoft Composite Battery) in Device Manager.
I have also uninstalled the Microsoft ACPI Complaint Control Method Battery and shutdown and restarted the laptop repeatedly.

Just now I called Toshiba support and updated BIOS from 1.50 to 1.70, then restarted the computer, but again the battery will not charge.

I bought a new battery which showed that it was fully charged when when I attached it to my laptop, but when the charge depleted to 0%, I got the same message as with the other battery: "0% availability (plugged in, charging)".

I am really stumped. How else can I attempt to increase the battery charging capability of my laptop?

A:My laptop is plugged in, but battery is not charging

In my opinion old battery was definitely defective.
Is your new battery original Toshiba battery or some third part product?

When you start notebook without battery and put it in place when Windows is loaded does the problem persists?

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Hello, I have an HP split X2 Model Number E8C34UA#ABA. I keep having an issue which says Battery 2 plugged in but not charging or Bttery 2 not detected. I see that many other Split X2 users have the same issue butr this issue hasnt been resolved. Any assistance would be appreciated.











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A:HP Split X2 - Battery 2 plugged in but not charging

I was contacted by an HP Case Manager about the issues that I had. Even though my product was out of warranty, HP offered me a discount on the repair. They replaced the battery inside of the dock and fixed another issue. I have to say that I am very happy with HP and their representatives and will remain a loyal customer.

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My HP P077tx battery is not getting charge.My adapter is working well even battery also in good condition still the battery is not charhing.My laptop only working on adapter.the white light is not getting red. its always showing white light and charging status is  " pluuged in , not charging"

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Over the last week, my alienware M11x laptop has refused to charge. Each time, the issue would resolve itself after a few minutes, but the problem has persisted for several hours now and my computer is now at 9% battery.

I have already tried removing, unplugging and and moving the AC adapter, none of which proved fruitful. I have also tried physically the battery (a pain, considering it is screwed in and behind the bottom panel), booting the computer without the battery, uninstalling Microsoft ACPI-Compliant Control Method Battery, replacing the original battery and booting once again, which accomplished nothing.

This computer was very expensive (one might say overpriced), and I am not willing or able to buy any expensive parts at the moment. Is there any way to fix this problem from where I'm standing?

A:Alienware Battery - Plugged in, not charging

How old is this system? If it is under 3 years I would contact Dell. There are several complaints about Alienware batteries if you google it.

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Hi there,

I have a Samsung NP530uc3 that seems to have a dead battery. The machine is about 2 years old or thereabouts. Just want to see if anybody has any tips for me before directly trying to replace the battery.

Basically it was working fine and then suddenly I got a message saying "The battery is not operating under normal condition. Replacing the battery pack is highly recommended. If the adapter is removed in current state. You may lose your data. Please save your data immediately. The battery pack is consumerable device. This pack is not working correctly or life is ended. Please stop using the battery or replace it for your safety."

Now, naturally that error seem pretty damning. However I had battery bar installed, and also downloaded batteryinfo tool, and it indicates that the battery wear level is only 60.7%, and further, the 'rate of charge' under battery bar indicates 0mw - perhaps leading me to think it is a problem with the charger itself?

I did some searching and a few suggested solutions were: unplug and clean everything, which I did to no avail. I also uninstalled the batteries under 'device manager -? batteries' and scanned for new devices however this did not solve the problem. Windows itself doesn't give the 'considering replacing your battery' warning either, but just says 'plugged in, not charging' (stuck at 33%). If I unplug the power cord, the machine dies completely. And I can't start it without the cable in either. The batter... Read more

A:Battery problem: Plugged in, not charging

well if it runs with the charger plugged in and dies when unplugged I think it would be the battery causing the issue, seems to be a common issue for all laptops.

Dauntae

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I have used my T450s for serveral months, it originally has windows8.1 and I upgraded it to windows 10. Everything went well at first. Then recently "battery 2 notdetected/ installed but not supported" kinda thing keep pop-up. And today when I tried to power on my T450s, this showd before booting into windows: The battery installed is not supported by this system and will not charge.Please replace the battery with the correct Lenovo battery for this system.Press the ESC key to continue. Then my 2nd battery is always 0%-5% and not charging My second battery is model 68 which is the right one for my T450s and it is the original one with my Thinkpad. What should I do? (Edited: from "used my T450s  for several years" to "used my T450s  for several months"  )











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A:Battery 2 (0%) plugged in not charging in Windows1...

I'm having an extremely similar situation--in a T440p (which I've used for >a year so far), a day or two ago it simply stopped charging when plugged in (in windows 10 it said "plugged in, not charging"); I tried all the standard fixes but eventually because I had to use the battery, it went down to 0% and is now showing the issues that TenkiGu is describing. Edit:To provide more information on my situation:I do not know for sure when I first started having issues, but my computer has logs of the battery charge and it shows it getting fully charged; I believe I then took it out and ran it on battery for a bit, plugged it in again, and the battery never started charging; it just sat at ~80%. Since then I've run the battery down the rest of the way between trying to get it to work and because I needed to use the computer on battery power for a couple of hours. I never did anything particularly odd before it started having issues (eg, I didn't happen to update drivers and then suddenly have it stop working).The battery itself seemed to be fine (it did last for ~4 hours), but when plugged in it simply didn't charge, even when the computer was shut down fully (which is the really odd part--if it were a driver issue I would've expected it to charge when shut down). I tried doing all the various solutions you find suggested online and in various forums. Now that the battery is fully drained, it simply thinks it is a bad battery (and it still won't charge when fully shut down)... Read more

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Hi, my Hp Envy 15 x360 says "plugged in not charging" anytime i connect the adapter and the charge indicator blinks. i allowed the battery to drain completely and connected the adapter and it was charging. but when it got to 100% charge, it still showed "plugged in charging" and the charging indicator was still red even though the battery was full. it has now gone back to the blinking white indicator light again and says "plugged in not charging"Hp Forums must help find a solution to this problem ASAP. Thanks Acapella_Kafs

A:Battery "plugged in not charging" issue

could you could try what mkush wrote in a previous post.Disconnect ACShutdownRemove batteryConnect ACStartupUnder the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it?s ok if you only have 1).ShutdownDisconnect ACInsert batteryConnect ACStartupor it could be a problem with the charger or port

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