Tech Problem Aggregator

KB2575719 Appearing as Optional Update Sept 2

Q: KB2575719 Appearing as Optional Update Sept 2

This update is now appearing as optional update available on my pc's. Any problems with this? I am running scared about installing "optional" updates since the last two month's fiascos. KB2975719 is correct number - sorry for mispost originally . For now, I have just "hidden" this update - afraid to try to install Microsoft has gone completely berserk with Windows Updates, it seems.

August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Note it says This update is released on September 2, 2014.

A: KB2575719 Appearing as Optional Update Sept 2

I guess it's a fix for the original version from last month's bug. That shows up today as an update for me also, even though I still have that KB installed. I wonder if the original (buggy?) version needs to be uninstalled first?

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Answer Match 64.26%

For the last 2 weeks every time I scan my computer with Malwarebytes it shows that there is 1 infected file, in the: C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default\File System\000\t\00\00000000. It says that it is a PUP.Optional.Installrex and I get rid of it everytime but it keeps returning. I have no idea what causes this so I hope someone can help ;)
This is what the log says btw (in Dutch partly sorry for that) :
Malwarebytes Anti-Malware
Databaseversie: v2014.02.27.06
Windows 8 x64 NTFS
Internet Explorer 11.0.9600.16518
Username :: User [administrator]
27-2-2014 17:57:39
mbam-log-2014-02-27 (17-57-39).txt
Scan type: Volledige scan (C:\|)
Ingeschakelde scan opties: Geheugen | Opstartitems | Register | Bestanden en mappen | Heuristiek/Extra | Heuristiek/Shuriken | PUP | PUM
Uitgeschakelde scan opties: P2P
Objecten gescand: 412176
Verstreken tijd: 37 minuut/minuten, 8 seconde(n)
Geheugenprocessen gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)
Geheugenmodulen gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)
Registersleutels gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)
Registerwaarden gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)
Registerdata gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)
Mappen gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)
Bes... Read more

A:pup.optional.installrex keeps appearing on scans with Malwarebytes

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===I see you are running an outdated version of Malwarebytes Anti-Malware.To update, open the program, click the Update tab, and click the 'Click here to find out more and check it out!' link - see screen-shot. the application and clean everything that is found.Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).The scan may take some time to finish,so please be patient.If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.While still on the Scan tab, click th... Read more

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Answer Match 61.32%

I can`t go beyond "unlock" screen.

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Answer Match 60.48%

Just tried downloading the Sept. 13, 2003 "includes" update, and all I get is a Red circle by the word "includes" with a exclamation point in it and a slash bar running from upper left to lower right.

Anyone else having this problem?

A:SPYBOT1.2 .... Can't download latest (Sept. 13) update

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Answer Match 60.06%

win10 build 10586.589 not updating since Sept 15 update
I can not manually cause an update. All attempts fail.
Using Surface Pro 3.
I can not get Windows Update (WIN10 Pro 1511) to update.
No updates have been entered onto my PC/Tablet since September 15.
Please advise possible fix.
I have tried numerous internal fixes even using Windows Update diagnostic tool which was no apparent help.
No malware exists either.

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Answer Match 60.06%

Hi:I am having windows 2000 professional sp4.Could anyone please let me know whether we face any problems/crashes/programs not working/blue screens in the system after we upgrade it to Windows 2000 sp4 update rollup 1 dated sept 2005.The June 2005 release of the rollup1 had lot of issues.Were they fixed in the Sept 2005 upgrade.Thanks and look forward for some replies

A:Windows 2000 sp4 update rollup 1 sept 2005

I use it on 3 machines with no problems.Skip

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Answer Match 57.96%

Recently had a few people stay in my home for a few days. Common courtesy had me give them permission to use my computer when they needed to, but once they departed, I decided to run a scan on the computer. 
Free Trial Avast comes up clean.
Free Trial Malwarebytes is a bit different:
Malwarebytes Anti-Malware
Scan Date: 5/23/2014
Scan Time: 11:09:25 PM
Administrator: Yes
Malware Database: v2014.05.24.01
Rootkit Database: v2014.05.21.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 8
CPU: x64
File System: NTFS
User: Tameka
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 267992
Time Elapsed: 13 min, 50 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 1
PUP.Optional.Spigot.A, C:\Users\Tameka\AppData\Roaming\Search Protection\SearchProtection.exe, 724, , [062bb5a0b3c82412a25f003c31cf629e]
Modules: 0
(No malicious items detected)
Registry Keys: 1
PUP.Optional.MyEmoticons.A, HKU\S-1-5-21-934097189-4001693668-3402004547-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Search Protection, , [32ff9fb6f7843cfa041e7e23bb47f30d], 
Registry Values: 1
PUP.Optional.Spigot.A, HKU\S-1-5-21-934097189-4001693668-3402004547-1001-{ED1FC765-E35E-4C3D-BF15-2... Read more

A:PUP.Optional.Spigot.A, PUP.Optional.MyEmoticons.A, PUP.Optional.SearchProtection

Malwarebytes blocked PUP.RiskwareTool.CK from doing something (this was outside of a scan). 
A quick Google search has led me to understand that this particular PUP is not an issue? Is this true?

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Answer Match 57.96%


I have multiple critical updates failing:


Tried running updates with clean boot, failed.

ran SFC /SCANNOW no errors reported.
CHKDSK reports no faults.

Malwarebytes scan is clean.

tried deleting windows updates folder.

also used windows fixit tools still no avail.

I have attached the CBS log.

Any help would be much appreciated.

A:Windows update error 8007371C 80242414 Multiple Updates Sept 2014

You have a major registry problem that I've not seen before...

2014-09-29 23:03:23, Error CSI 00000001 (F) 80220001 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=1] #1# from LoadStore(target = NULL)
2014-09-29 23:03:23, Error CSI 00000123 (F) SMI schema hive could not be loaded. The hive file may be missing or damaged.[gle=0x80004005]
This implies that the SCHEMA registry hive is either missing, damaged, or has been locked.
Let's check the permissions on the folder and file concerned first.

Open an Elevated Command Prompt, and run the following commands.

ICACLS C:\Windows\System32\SMI\Store\Machine
ICACLS C:\Windows\System32\SMI\Store\Machine\SCHEMA.DAT
ATTRIB C:\Windows\System32\SMI\Store\Machine\SCHEMA.DAT
DIR C:\Windows\System32\SMI\Store\Machine\SCHEMA.*

Post the results

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edi... Read more

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Answer Match 57.12%

A year ago, I tried Windows 10 on my SONY Laptop, but had to uninstall it, and reinstalled Windows 7 Home Premium.
Thereafter, I was notified to install an optional update for the ATI Mobility Radeon HD 4250. Ever since then, I go through days of getting a green video window for Facebook and sometimes youtube videos (but 90% with Facebook videos).
Contacted Facebook but they are useless. Downloaded Flash player many different times, but no luck. Sometimes I can disable hardware acceleration and or check it, however, other times I can not see if hardware acceleration is enabled for HTML5 videos. I have
reinstalled the AMD ATI Mobility Radeon HD 4250 drivers several times, but the problem still comes and goes for days.
In the Action Center (under Maintenance) I keep getting a Hardware Error message. And try to download the fix but get ...
This solution could not be downloaded

Most likely causes:

Your computer was unable to download the solution at this time. Check to
make sure your computer is connected to the Internet, and then try to download
the solution again later.

Also here is a report of the Kernal problem:
Source  Windows
Summary  Video hardware error
Date  1/2/2016 1:50 PM   (many different dates appear here)
Status  Soluti... Read more

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Answer Match 56.7%

The update is called:
nvidia - Graphics adapter WDDM1.1, Graphics Adapter WDDM1.2, Other hardware - NVIDIA GeForce GT 425M.
After installing it, whenever my laptop tries to use the Nvidia card, I get a blue screen and the system restarts.
I looked in installed updates to uninstall it, and it is not there.
I did a system restore to four days before I installed it, and I still get the same effect. Lastly, I installed some older nvidia drivers that used to work using the clean install option, and I still have this problem.

A:Optional update in windows update is giving me a blue screen.

It looks as though the update changed something in nvlddmkm.sys, and for some reason, it wasn't changed back when I did the system restore. I have no idea how to go about fixing it.

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Answer Match 53.76%

do i have to install this update?

A:optional update

Hello SpeedDial,

No, you do not have to. It's just to let you know that there is a new optional driver version update. If you do not want to install it, then you can hide it to not see it anymore in Windows Update. However, you might give it a try since it is a new version that may help improve your graphic card's performance. If not, you can always rollback to the previous driver version.

Hope this helps,

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Answer Match 53.76%

Does one need optional updates? The reason I ask is until recently i've had no problems with any update.This one just refuses to install Realtek PCIe GBE Family Controller.(Error code 800F0203)Went through all the chanels, still no install.

A:optional Win 7 update

Jetsguy: Just a word of caution.... It may be best to not load optional updates from Microsoft for hardware or software not related to Microsofts products. To update those non-related programs or hardware go directly to the manufacturers website and get updates there.

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Answer Match 53.76%

I have a
Gateway One All-In-One Desktop with Intel® Pentium® Processor - Microsoft Windows 7 Home Premium Edition 64-bit operating system preinstalled.Optional update:
I recently went to the Critical Updates and saw the following:

"Intel Corp - Display Mobile Intel (R) 4 series expires chipset family" - 21 MB (which is quite a large update)

Just what is this update and should I install it? This is our grandson's computer and we would not want to cause any problems or damage by installing this Optional Update. Nothing appears to be wrong with our graphics, etc.
Please advise and thank you.
Alice Z

A:Optional Update

I installed this onto my laptop and considerably improved the graphics on it.

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Answer Match 53.76%

I opened Windows Update and only listed was an optional update. I didn't update at that time and when I went back to update I could not find the optional update. Ihave Windows 7 Home premium 64 Bit. I looked for updates again but it said everything was up to date. How can I find that update.. I'm not really good with computers any help will be greatly appreciated. I have one other question if you don't mind.

I have to Unzip a ZIP-file with WinZip and save the content to my hard
drive. Then use the unzipped EXE-file to run a program. This sound simple enough, I guess, if you know what you are doing. Where can I get this WinZip program that will run on Windows 7 Home Premium 64 Bit.

One other question. A program that I want to install supports Windows 7 64 bit in 32-bit emulation mode. What does that mean and how do I run this program.

Thanks again for all your help and cooperation. Have a good evening.

A:Optional Update

Welcome rottikid,

For the update it was probably for MSE if that's your Anti-Virus, You could just look at Installed updates and see if it is there.

As for WinZip you can get it here WinZip - Free software downloads and software reviews - CNET There might be something else you can use too, someone else might know more about that.

Usually people will download a zipped file to their desktop or downloads area by clicking save instead of run when prompted. (see Below)

And for the 32 bit emulation I don't know the technical answer but 64 bit windows has 2 sets of programs files, Program Files (64bit) and Program Filesx86 (32bit).

Hope that helps you out some.


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Answer Match 53.76%

Advanced micro devices,inc-Graphics adapter wddm1.2-amd Radeon HD 6310 Graphics is this update important? I found it on my update list so I was just wondering if its okay to update also, what does this update do?

A:Optional Update

It is clearly an 'update' for the device driver for your graphics adapter, but I do not know what in particular that update fixes or improves about it.
Device drivers are small pieces of software that are the link between Windows and the various pieces of hardware on the computer. If Windows or wants to draw something on the screen, it gets the device driver for your graphics adapter to do it.. Device drivers are specific to the exact model of hardware that they are designed for, and sometimes to that hardware being used on a particular model of computer.
I am a bit wary about accepting device driver updates from Microsoft updates, but do not ignore them. In particular, I would think carefully about this one, and ensure that the update matches the driver already installed on your system. My reasoning being that device drivers can be issued through four different channels (each subtly different).
The Manufacturer of your computer. If you have let's say a "Bloggs model X1000" laptop - The most appropriate driver updates might well come from "Bloggs" themselves... They will know how best to use that model of graphics adapter in their system, and might have modified the drivers (or include specific support software) that they supply to best match their system.
The Manufacturer of a separate add-in card that you separately purchased for your computer. The card manufacturer will know how best to use that model of graphics adapter in their system, and mig... Read more

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Answer Match 53.76%

Received the following update from M$ today, not sure what it is wanting to do -

"nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware - NVIDIA GeForce GTX 260

Download size: 252.2 MB

You may need to restart your computer for this update to take effect.

Update type: Optional

nVidia Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware software update released in February, 2015"

Could someone shed some light on this ?


A:Optional Update - not sure what it is ?

This is an update to your NVidia graphics card drivers, etc. It is optional because it is not necessarily required.

I personally always go to the manufacturer's (NVidia in this case) support site and get the latest drivers from there if I feel I need to update them.


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Answer Match 53.76%

My computer automatically updated today. Upon going through the list of updates there where two optional updates one for English and the other for CXT-Network-PCI soft data fax modem with smart CP. What are they? Do I really need them? I checked the Microsoft help thing when your right click for info. All I could get was it was a driver and nothing else.

A:optional update

You must have this kind of card on your system using Windows drivers, then when there is a new driver WU propose it to make an upgrade.
My personnal advise regarding WU setup is to look for updates letting you the choice to download and install them.

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Answer Match 53.76%

There have been a lot of problems reported the last few months where Windows Update is very slow and takes a long time.
I just checked my W7 Updates and a new update KB3102810 was published yesterday (2015-11-03)
This update might help fix this, but it also includes a fix for updating to Win 10.

Read more here:

I also get the "same update" offered for W8.1 as KB3102812 described here:

A:New optional update

I promptly hid KB3102810 and another optional one when they came through recently; I still have two important ones from yesterday pending (KB2758857 and KB3067904); I'm waiting to see if anyone reports problems or not. I haven't had any trouble with windows updates taking too long to do its thing and I don't need a fix for updating to Win 10 because that simply isn't going to happen. In fact, I suspect the ones who have been having trouble with updates also have the Win 10 nagware, etc. installed, which I do not.

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Answer Match 53.34%

Anybody aware of this update? Why is it is listed under Optional?...

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: January 2014 (published 14 Jan, 2014)

I installed it on laptop. Hasn't blown anything up (yet)

A:KB2911106 - Optional Update?

"Optional" means it is not a security update, it just fixes bugs and deficiencies. You can get more info with a right click.
Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: January 2014

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Answer Match 53.34%

Update for Windows 8.1 for x64-based Systems (KB2995388)

Download size: 61.3 MB - 61.5 MB
You may need to restart your computer for this update to take effect.
Update type: Optional
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
More information:

How do I determine if these "optional updates" are really necessary for my Laptop?
Here in South Africa ADSL is slow, and expensive I have a 4Mbps connection, and I have a data cap of only 10 GB per calendar month.

The never-ending MS updates depletes my data allowance, and I have always wondered how important the "Optional" updates are.

I would appreciate forum member's input on this

A:Optional Update KB2995388 ... is it really necessary?

I normal go for them all just to be sure (my internet is half your speed)

But have a look in the link you quoted and see if any of the improvements affect you

For example one of the fixes is an issue playing MP4 files, I have the problem mentioned so hopefully this should fix it

It's optional so wont harm anything if you ignore it

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Answer Match 53.34%

A new optional update KB3035583 is available, published today.

Update enables additional capabilities for Windows Update notifications in Windows 8.1 and Windows 7 SP1

A:New optional update KB3035583 available

I'm not having Windows Update problems so I don't know if new KB is a good thing or not.

I do all my Windows 7 updates manually.

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Answer Match 53.34%

After installing August ATI driver update (and the other prioritymy system became unstable and would BSOD. After rolling the ATI driver back the system returned to a stable state. Windows 7 home premium 64 bit, 8 gigs, AMD Athlon II X3 450 Rana 3.2GHz Socket AM3 95W Triple-Core Desktop Processor ADX450WFGMBOX,

XFX HD-485X-ZNFC Radeon HD 4850 1GB 256-bit DDR3 PCI Express 2.0 x16 HDCP,


I would be interested if anyone else has had this problem.

A:recent optional ATI update

saultsage, welcome to the Seven Forums?

First question is, what August update? AMD hasn't released one in August yet and the current driver from them is the July Catalyst 11.7,

Latest AMD Catalyst Video Driver for Windows 7

of which I haven't seen any reports of BSOD's occurring from. Didn't happen to get it through Windows Update did you? If so do yourself and your computer a favor and the next time you see one offered, set it to hidden and forget about it. For video card updates do not get them through Windows Update and only ever get them directly from the card manufacturer's (AMD or Nvidia specifically, not the respective card makers as all they will have is what AMD and Nvidia have).

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Answer Match 53.34%

Is there a way to get rid of optional update notifications so they don't persist and just become annoying?

I got one now to install Bing. I don't know much about Bing; but I think it's a search engine. I use google and don't need another search engine. I don't want to reminded to install it everytime I get an important update notification for the next five years or so that I plan to have this computer.

A:Optional Update: How Make It Go Away?

Right click on it and select "hide update".

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Answer Match 53.34%

Hi, I recently bought new monitor AOC 2460 and today saw among the optional updates the following AOCision Peripherals, Inc.-Display-AOC 2406. What is it and should I install it?

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Answer Match 53.34%

Does anybody have any idea why Microsoft would offer the Bing Bar as an optional update, I installed it, but thought it was kind of weird for them to be offering it to us through Windows Update, as when I tried it I did it manual from the internet

A:New Optional Update from Microsoft

Hello Techtitan,

If you already had the Bing Bar toolbar installed, then it would see updates for it in Windows Updates if you had the "Give me updates for other Microsoft products....." setting checked.


If you had the Show me detailed notifications when new Microsoft software is available setting checked.

Updates: frequently asked questions

Software notifications will periodically let you know about new programs that can enhance your experiences with your computer and the Internet. You can choose to receive detailed notification messages letting you know when a new program is available for download and installation. When you get a notification, you can review what's being offered, and get more details. You can install the programs if you like what you see. The notification will appear for a limited time, and you can close it if you're not interested.

Hope this helps.

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Answer Match 53.34%

I can not locate optional updates downloaded from Windows Update site and "confirmed" as successfully installed. I checked on View installed updates in the Program and Features caption in the Control Panel. The updates that are there are those categorized as Critical, High Priority or Important. The rest of those categorized as Optional are nowhere to be found, though confirmed as successfully installed in the View Update History in the Windows Update site. Can anyone please help.

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Answer Match 53.34%

There was an optional Windows Update today to remove GWX.

Someone mentioned online months ago that adding 'old' to the GWX folder stopped it from popping up messages, which is what I did and it seemed to work.

I have now installed the optional update to remove all trace of GWX, restarted, but the GWX folder is still there.

I'm thinking that because it had 'old' at the end of it, it was not removed?

I tried deleting the GWX folder, but I was denied permission to do so.

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Answer Match 53.34%

I keep windows 7 installed laptop as backup. Today I started it & ran windows update. Without looking into details, I chose all of them & installed them. But, one of them was optional update for atheros wifi adaptor. Now after rebooting, my wifi connection is gone, device manager doesn't recognise wifi adapter, & i can't roll back driver as adapter is not available at all. The windows update doesn't show any of the optional updates. Plz help

A:Help in removing optional update

Can you not find it by searching (top right) in Installed Updates screen? Enter name like kbXXXXXXX only numbers don't find anything for me.

Installed Updates either from Windows Update window or Programs and features-Installed Updates

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Answer Match 53.34%

I had a weird optional update appear today unsure what it's for and I haven't seen it before! Any idea's what it may be and what for?

A:Optional Window Update

It looks like something for a printer I wouldn't worry about it download it if you want or just ignore it.

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Answer Match 53.34%

Hello, I'm confused about Windows 8.1 Optional Update. There are 2 updates in optional tab. Should I update those files ? What would happen after I update ? I'm confused because those are not Important updates but Optional.

Here is the screenshot.

Thank You!

A:Windows 8.1 Optional Update

I always do as these are fixes for non-critical problems and will keep your system at optimum performance. I would do KB2962409 first as that was released in June, then do the KB2967917 which is a July update.


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Answer Match 53.34%

Went ahead and installed this optional update this evening. My PC got stuck at the "Preparing to configure Window. Do not turn off your computer" screen.

Had to boot in Safe Mode and do a System Restore.

Just wanted to let people know. It might be a good idea to do a complete backup (image) of the disk before installing the update, just in case System Restore fails for some reason...

A:Optional Update KB3172605

Hi and welcome to SevenForums,
Odd but it is always recommended to create a system image before downloading and installing any updates
Most of use here use Macrium reflect free
Imaging with free Macrium

The issue you refer to is not on the Known issues though :/
Thanks for letting us all know
July update rollup KB3172605 to replace June's KB3161608

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Answer Match 52.5%

This optional update installs on Windows 7 SP1 and Windows 8.1 Update 1 computers. It's for the download and install of Windows 10.

Update for Windows 7 and 8.1 silently installs Windows 10 downloader -

Hopefully someone on here can make this a topic for everyone to read.

A:Optional Update KB3035558 Information

Interesting, Think I read about this a while back, just checked though and this update installed for me on Saturday

Hope its not an auto download, on one PC with my slow BB its a pain, if all 4 of my devices decided to download at the same time it would be a nightmare

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Answer Match 52.5%

An optional update for the Dell ST2210 was recently issued, but I can find no actual description of the update's purpose. I have googled. I have also registered and attempted to ask in the Dell Community, but without success, for I cannot work out how one does post there.

I hope someone can help me to where full descriptions of such updates are to be found, and also perhaps with the other problem.

A:Optional update for ST2210 monitor

Is it appearing in Windows Update? If so, it is likely a new driver, and should be safe to accept.

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Answer Match 52.5%

Microsoft lists this as an optional update. I am running Windows 7 upgrade over Vista and have had a lot of problems with permissions and so am disgusted with Microsoft right now and leery of installing any more of their crappy software.

Is Silverlight the typical Microsoft crap or something you think I should install?

A:Microsoft Optional Update Silverlight - yes or no?

The critical and hardware Microsoft Updates are very necessary. Silverlight enhances some Internet video playback. I view Netflix streaming video. Without installing Silverlight, I couldn't do this viewing. If you use Windows Live, Silverlight is necessary for those features, When you upgraded to Windows 7 over Vista, you should have backed up your files and deleted the Vista partition on the hard drive at the start of the Windows 7 install

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Answer Match 52.5%

I have two computers in the house on 8.1. I noticed yesterday that on one computer, a certain update was listed as optional, while on the other computer it was listed as important (ftr it was update 3132080). This is not the first time I've noticed that an update is listed differently on the two computers. Anyone know why this is? There really isn't much difference in the setup between the two computers.

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Answer Match 52.5%

Hello, I just got on my laptop like normally and randomly a window popped up saying "You may be a victim of software counterfeiting." This scared me half to death because I have no idea what to do about it. I checked other forums about it on several different sites, some saying it's a virus such as ransomware and others saying it is legit. 
Here is what the alert looks like:
I have no idea how to fix this problem; any help would be greatly appreciated, 

A:"Optional update delivery is not working"

Hi DJAkari- Hello and welcome to The Bleeping Computer Forums . My name is Fastwalker and I will be helping you with your computer issues today. Resolving malware issues may or may not solve other issues you have with your machine.Please take note of some guidelines for this process:- If you do not make a reply within 5 days, we will have to close your topic.- You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic where you can choose email notifications. The topics you are tracking are shown here(Insert Link)- Please refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Also, please do not take any advice relating to this computer from any other source throughout the course of this fix.- If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.- Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.- Please reply using the button in the lower righ... Read more

3 more replies
Answer Match 52.5%

Hi, I've just had a new optional update appear in Windows update that I can't find any information about, it's a keyboard driver from an LXD company, my keyboard is made by Zalman so I thought I just wanted to ask what this update actually does before I install it.

A:Optional gaming keyboard update

I've had one from Microsoft for my Sidewinder X4 sitting there for ages but I haven't installed it. If there's no performance issue with your keyboard I'd just leave it, or set a Restore Point prior to installing if you do feel inclined to install it.

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Answer Match 52.5%

This optional update installs on Windows 7 SP1 and Windows 8.1 Update 1 computers. It's for the download and install of Windows 10.

Update for Windows 7 and 8.1 silently installs Windows 10 downloader -

Hopefully someone on here can make this a topic for everyone to read.

A:Optional Update KB3035558 Information

Thanks Jesse for the information.

5 more replies
Answer Match 52.5%

I wasn't doing anything but watching a video on youtube and I got this pop up

looks like something here:

A:Optional update delivery is not working

Was it actually unlockforus, or just a similar pop up ?Those are very sketchy details. Was it a torrent video, a specific video, a porn video, or don't you remember what you were even watching ??If you are concerned about it being an infection, maybe you could post in the Am I Infected area of the forum.

5 more replies
Answer Match 52.5%

This is getting ridiculous !!!

From July 12th to today 29th, I had installed a total of 33 optional updates entirely about MSE. ( I use manual update method )

I am think of going back to Avast free edition !!! This MSE optional Update is B.S.

A:MSE optional update - just ranting. It's not a problem.

They average 2-3 a day so you may have even missed some.

I have mine set to run a quick scan everyday with "Check for ther latest virus and spyware definitions before running a scheduled scan" selected. So it updates automatically every day, but only once a day when the scan runs. So I suppose I'm missing at least one update each day but they are cumulative and for me it works fine.

I could probably get at least one additional update by adjusting the time I run the quick scan but I know that the way MSE auto updates is a bit odd. When I first was using it I let it install it's own updates without running a scan and it was kind of strange how it did it so I went with to quick scan everyday option. Works for me.

7 more replies
Answer Match 52.5%

Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 - Intel(R) HD Graphics 3000

Download size: 59.5 MB

You may need to restart your computer for this update to take effect.

Update type: Optional

Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 software update released in January, 2015

Keep getting this error message not sure if it's because I've already updated to it and it's a repeat update This is the first time I remember ever seeing this update that I remember. Or if the one I have is better. I have tried to download it several times and it fails every time.
WindowsUpdate error _80070103" "WindowsUpdate_dt000"


A:Solved: Can't do a system update *Optional*

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Answer Match 52.5%

With the recent advent of MS sending out "tracking updates" for Windows 7 users, I have become leery of any updates including this one which is optional. Not very much info and pretty ambiguous.

A:Windows Optional Update (KB3083324)

I pretty much hide all optional updates and only do Security Updates. As far as Optional Updates go, I look through each and decide if I really need it. For instance I did not install an optional update regarding the Russian Ruble or Lithuanian currency.
I do not understand what Microsoft is doing with these Windows Update Client updates. KB3075851 was for August and now they are pushing another for September? I update fine and hide these Client updates. I also make sure I check Do not install updates, only notify me and I uncheck Give me Recommended updates the same way I receive important updates.

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Answer Match 52.5%

I opened up and saw the windows update options which included:
- Cumulative security update for IE9 kb2809289 (27Mb) (ticked by default)
- IE10 (69.1Mb) (unticked by default)

Would be ok to untick the ie9 update and tick the ie10 - which would mean that windows update will uninstall ie9 and install ie10?

A:Optional windows update IE10 and IE9

I found out why IE10 update option was unticked by default. It happens to need a platform update installed first which can cause problems. I'll let IE9 be for the meantime.

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Answer Match 52.08%

So, okay, an optional update showed up this morning to remove some broken Lenovo software:

But this machine I'm typing at is an ancient-ASUS-motherboard machine, not a Lenovo.

Now, in this house there IS a Lenovo laptop (that has yet to be updated, probably, since it's early morning and my daughter carried it into her room so I can't yet get to it...).

Did Microsoft distribute this "Lenovo Fix" optional update to regular nonLenovo PC users?

Or did Microsoft get their database(s) confused and think this aAm machine is a Lenovo machine?

Or what?

A:Optional update kb3107998 for certain Lenovo computers

Got a Dell here, yet was served the same recommended update.

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Answer Match 52.08%

Due to a problem with BITS I cannot currently download updates using Windows Update. I can download them manually and install them from the Microsoft website. Unfortunately I can only find the required updates but not any of the optional ones. Does anyone know where I can find these? Even if I search for the update number the search comes back empty. Also, if you would like to help with the BITS problem please look at my profile to find the other thread.

A:Can't use windows update - Where can I find optional updates?

Let's fix BITS instead.

Please download the Farbar Service Scanner from

Farbar Service Scanner Download

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

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Answer Match 52.08%

I installed Win7 using a manufacturer disk on top of Vista (not clean install).

After that, I had about 200 important and 80 optional updates to install.

I installed about half of the important and none of the optional.

Now I am installing newer updates and checking which to stay away to prevent Win10. I looked and couldn't find any of the 10 updates in the important update list. I did, however, find some in the optional updates list.

I have been reading a lot how MS installs these win10 updates automatically, but in my case, they are listed as optional. I wonder why, is it because MS changed their policy or because my laptop is pretty old and w10 is not recommended?

Anyways, here is the list of important updates still left to install. Could you more experienced members please take a look and tell me if I should avoid any of these?

Thank you.

A:Windows 10 GWX update KB3035583 listed as optional

None of those are on my list of "to avoid", but that doesn't mean you need them all or that you won't end up in Windows Update hell for whatever reason.

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Answer Match 52.08%

This was an option update that i accidently installed without knowing what it was,

Intel Corporation - Display - Mobile Intel(R) 4 Series Express Chipset Family

It has messed up my resolution and i can no longer fit it to how i want, there are only 2 different screen resolutions i can use. Also, i cannot run applications such as YouCam that came with my Laptop + windows 7 beause i "do not have the VGA software" or something :/

I go to device manager and uninstall this, but everytime i turn on my laptop again, the screen resolution is still messed up and then the driver will install itself again.

I find this really annoying how i cant have my screen resolution back

I really hope someone can help

THanks in advance

A:A Windows optional update has messed up my screen, help

If you're "un-installing" the driver, you could try "rolling back" the driver.

Maybe this will give you the result you need.

You may want to move to the newer driver eventually, so hopefully you can find a more permanent solution.

After you roll it back, hide it from WU

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Answer Match 52.08%

  OK I am a moderate security guy trying to learn more from the REAL Security PROs. I was looking for server 2012 Installing and Configuring study material FOR FREE of course and got in a little to deep. I use Zone alarm firewall Free version and Malwarebytes religiously. As well as MSE as my regular day to day antivirus. Now normally I would not dig as deep as I did this time to get so ROOTKIT infected.
  Recently I ran GMER and found a lot of RED in the registry; Files and other important places so I figured I need to reimage my machine......! I also ran Kaspersky's TDSSKiller and it came back clean?? I will attach the Kaspersky log below... Now I also use CMS Product Ultimate BounceBack version, I believe so I can make all this go away with a backup reimage. But I am pursuing my Server 2012 MCSA and eventually want to become Security focused. So I have all the Rootkit tools and have played with them in the past but in my experience it has always been best to completely reinstall the OS version, Whatever the OS may be at the time, and move forward because otherwise you are never going to completely clean the machine. Not to mention, the time saved by doing this speaks for itself. All that being said I would still like to get a better understanding of this from a Security standpoint..... I am running a Windows 7 Professional Elitebook 8650p laptop with 240GB Crucial SSD and 16GB RAM.This time around I am going to use a HIPS such as Winpatrol but want a so... Read more

A:PUP.Optional.YourFileDownloader and PUP.Optional.InstalleRex believed rootkits?!

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

4 more replies
Answer Match 52.08%

Hi there
Noticed my laptop was running a bit slow tonight so did a Malwarebytes scan - it found the aforementioned threats.
I quarantined them after the first scan and rebooted, did a further scan and they're still there.
Any help on removing them would be much appreciated.
Have enclosed a Hijackthis log... do you need the DDS logs as per the thread at the top of this forum?
Thanks in advance!
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 00:10:26, on 22/04/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16521)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Audible\Bin\AudibleDownloadHelper.exe
C:\Program Files (x86)\NETGEAR\WNDA3200\WNDA3200WPSMgr.exe
C:\Program Files (x86)\Common Files\Panasonic\PHOTOfunSTUDIO AutoStart\AutoStartupService.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\ProgramData\Anti-phishing Domain Advisor\visicom_antiphishing.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Digiguide TV Guide\digiguide.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome... Read more

A:Malwarebytes has found PUP.Optional.BrowseFox.A and PUP.Optional.Webconnect.A

Good evening.

do you need the DDS logs as per the thread at the top of this forum?

Yes, that's why it's there. HijackThis has not been seriously updated in some time and so is not considered worth the hard drive space, although I suppose that it acts as cheap advertising for Trend Micro.
Will you also let me have a copy of the detections that MBAM is finding. You can paste them into your next reply from the Logs Tab in MBAM.

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Answer Match 51.66%

Hi ,,, When you vist microsft update page and there are Optional software updates should i install them,,, i have installed all the High priority updates

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Answer Match 51.66%

Apparently I already have a version of this on one of my computers because the optional update failed to update and said there was already a version on the computer. I am running Windows 7 upgrade over Vista on this particular machine.

I am having all kinds of permissions problems with this machine and am very disgusted with Microsoft right now and really want as little of their crap software on my machines as possible. Is Windows Live Essentials worth keeping? I don't use it but maybe that is because I don't know what to use it for.

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Answer Match 51.66%

I just got an optional Windows Update titled: "Advanced Micro Devices Inc - Other Hardware AMD SMBus" (30kb) and I haven't the faintest idea what or why. I did not install it, but just "hid" it for now. Can anyone help me understand what this is and why it's being shown as a Windows Update? Appreciate any help. Thanks.

A:Windows Update Optional - Advanced Micro Devices Inc

Here's what I get when I click on "more information" for the update:

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Answer Match 51.66%

Let me begin by saying that I don't know much about computers.
About a week ago I was having issues with my pc. I finally had the geek squad tech online people fix it. I think that one thing they did was to back up pc. I'm throwing this out there in case someone thinks this may have something to do with my issue.
When Windows 10 first came out I reserved it. I may install it sometime but not right now. I have the Windows icon on desktop and when I click on it and go in it says "theres nothing you need to do right now. You'll get a notification on your pc when windows 10 is ready to install." Also in there it says "Your upgrade is reserved"
I'm wondering why does this optional update (Update to Windows 10 Home) keep trying to install each time I start my pc?
Yesterday it downloaded to the point where a contract looking thing came up and wanted me to either accept or decline something. I did not read the whole thing or click either option. I finally got the download stopped and that was that.
I do not know what to do. If this downloads and install will I have windows 10?
Is it possible that if there was a backup done maybe the powers that be doesn't realize that I already have it reserved?
One more thing. Theres a Windows Defender important update that keeps failing. When I try to manually download it and install it the windows 10 update automatically starts to download. I also have important updates set to automatically download.
I ... Read more

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Answer Match 50.82%

I installed this optional Windows Update (a huge mistake I now realize) labled "nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Graphics Adapter WDDM2.0 - NVIDIA GeForce GTX 1080", and after restarting the computer, I suddenly lost the aero effects to my computer.

The first thing that I noticed when I started up the computer again was that it had suddenly changed the screen resolution to 800x600 and rearranged my desktop icons, but I was able to put it back to its proper resolution. When I noticed the transparency gone from the explorer bar, I right-clicked on the screen and selected "Personalize" to fix it, only to notice at the bottom the message "Troubleshoot problems with transparency and other Aero effects".

After opening up the troubleshoot to find the problem, there's a message saying:

"Update the drive for your video card.

The current video card may support Aero with a driver that is compliant with the Windows Display Driver Model (WDDM). Contact the manufacturer of your computer or video card for a WDD-compatible driver".

How do I fix, please?

A:Windows 7 optional update suddenly removed aero effects

I did a system restore and now I got it back. :'D

Never downloading that update again.

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Answer Match 50.82%

Hi Folks-
Been trying to eradicate PUP.Optional.Spigot virus. Now the Outbrowse has shown up.
Have tried to use Malawarebytes, Kaspersky Rootkit killer, AdWdleaner. Gets rid of it but shows up almost immediately. 
Seems to be in this location-
 PUP.Optional.Spigot.A, C:\Users\Ericsun\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (   "homepage": "",), Replaced,[267b049c215a3006d998c51aa4607a86]
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 10.0.9200.17028  BrowserJavaVersion: 10.65.2
Run by Ericsun at 16:14:01 on 2014-08-07
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3037.1494 [GMT -4:00]
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ================
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Micr... Read more

A:Can not remove PUP.Optional Spigot. Also PUP.Optional.Outbrowse

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

8 more replies
Answer Match 50.4%

Hello everyone,

I just came to realize the Windows Update window does not show the usual thirty-something available optional updates (last time I checked it was all the language packs and an ATI driver update), only 1 available important update.

Moreover, if I try to select the updates I want to install, the "Optional" tab is completely missing from that window. I haven't hidden any of those updates, nor are they listed as hidden under the appropriate menu.

Have any of you experienced something like this? What should I try to get them back?


PS: I've attached a screenshot of the situation.

PPS: It's been a month or so since I last checked for updates, so I don't exactly know what might've happened that got those updates disabled.

A:Windows Update optional updates (incl. language packs) disappeared

Click on the "View Update history" in the left panel, you might already have installed them.

Also, have you installed the SP1?

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Answer Match 49.14%

I ran Malawarebyes and it said that some of my registry keys are infected. It quarantined them but I just want to make that there isn't another step I have to do to make sure its gone. Below is the log. Thanks!
Malwarebytes Anti-Malware
Database version: v2013.12.11.06
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16428
Tisha :: TISHA-HP [administrator]
12/11/2013 7:24:11 PM
mbam-log-2013-12-11 (19-24-11).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 214460
Time elapsed: 11 minute(s), 9 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 6
HKCR\CLSID\{CC1AC828-BB47-4361-AFB5-96EEE259DD87} (PUP.Optional.Datamngr.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D717F81-9148-4F12-8568-69135F087DB0} (PUP.Optional.Bandoo.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\DataMngr_Toolbar (PUP.Optional.DataMngr.A) -> Quarantined and deleted successfully.
HKCU\Software\DataMngr (PUP.Optional.DataMngr.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\DATAMNGR (PUP.Optional.Searchqu.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Searchqu Toolbar (PUP.Op... Read more

A:PUP.Optional.Bandoo & PUP.Optional.Searchqu

Welcome JoRayne, to be sure we can do these.Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.Note: When using "Reset FF Proxy Settings" option Firefox should be closed.Download TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here....ADW CleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double click on AdwCleaner.exe to run the toolClick on the Scan button.A... Read more

8 more replies
Answer Match 49.14%

this is a work computer, so I'll only be around 10a-5:30p EST.  "Computer guy" came about 6 weeks ago, ran Combofix, left.  After that, I  noticed that Conduit hijaked the browsers.  Uninstalled what toolbars I could find, changed settings in IE and Chrome, seemed to be gone. Still no symptoms.  Last week I saw the unsupported or unfound file image in the shortcuts next to the start menu, ran MBAM again, found this, deleted. ran other scans in safe mode w/networking, seemed clean.  Ran a scan just because today, no symptoms, 45 objects found.  Deleted again.  ran TDSS, found a partition. Don't know enough to comfortably delete.  Here's the DDS log.  I hope you can help quickly. My boss wants me to call the "computer guy" again, who I have no faith in, because every time we pay him to "fix it" I end up having to come here and get help because he doesn't actually fix anything, but still cashes the checks.
edit:1:46pm EST  Avira just popped up with detections of TR/Trash.Gen and TR/Drop.Softomat.AN in the System Volume Information folder, as both .exe and .dll under real time protection.
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 10.25.2
Run by Owner at 12:56:02 on 2013-08-06
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.3033.2209 [GMT -4:00]
AV: Avira Desktop *Enabled/Updated* {C19476D9-52BC-4E93-8AF3-CCF59F7AE8FE}
============== Runnin... Read more

A:PUP.Optional.SearchProtect.A, PUP.Optional.Conduit.A

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click on Delete tab follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).=== Please downloadJunkware Removal Tool to your Desktop.Please close your security software to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete, depending on your system's specifications.On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.Please post the contents of JRT.txt into your reply.===Third party programs if not up to date can be the cause of infiltration an infection.Please restart the computer before running this security check.Download Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the on... Read more

9 more replies
Answer Match 49.14%

I just successfully upgraded my mom's XP machine to Win 8.1 cause of Microsoft's end-of-support for the old OS. It took the best part of a day backing up her files, installing and activating and then setting up new software on the new OS. It's not something I'd want to do again in a hurry and I'm a little concerned about this new update which I've just heard about. All this business of upgrading and updating is time consuming and stressful to me! I've set her updates to the recommended automatic setting, so what I want to know is: Will the update hijack her machine and install itself without warning once it becomes available or will it be an optional one that we can initiate ourselves? I'd rather it'd be the latter to be honest. She works from her home on her PC so any surprise down time while the patch installs is not desirable. The original 8 to 8.1 update on my own PC , took ages with several reboots so I'm kind of apprehensive about this new one.

A:Will 8.1 update 1 be an optional update?

Hello Nalydyenlo,

No worries. The "Windows 8.1 Update" will just be a Windows Update. You're not going to need to reinstall Windows.

Windows Update - Check for and Install in Windows 8

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Answer Match 47.46%

I got prompted to download the windows update for the MS blaster issue the other night and even though I already installed it last month I installed this time anyway.

Why was it reposted on the MS website? Was it the same patch as released last July 16?
Then last night I got prompted to download the same patch again so I download and install it and then the next day it prompts me again to download the same patch.
Is this by design or something?

A:windows update re-appearing

HI, I doubt it is design. Looks like Update is not picking up that you have it. If you sure you have installed it correctly I would not bother installing it again and again. Peace Mal

1 more replies
Answer Match 47.46%

I have successfully installed the same update KB2467175 at least five times and it continues to appear as an important update that should be downloaded and installed. What's up with this?

A:Same Update (KB2467175) Keeps Appearing

Try a manual install for this update here.
Download details: Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update

Your specs show Win 7 32bit so download the vcredist_x86.exe.

Follow prompts and restart if asked to do so.

Let us know if that works.

9 more replies
Answer Match 47.46%

I keep installing the same old update file, which is XML Core Services kml....???something or other. Please Help! Thanks.

A:Windows Update keeps re-appearing

To stop Updates and remove the icon go onto

start>control panel>administrative tools>Services

right click on automatic updates and press stop.
The icon should now disapear and the updates should stop bothering you...

2 more replies
Answer Match 47.04%

I am using Asus computer running Windows 8.1 x64.

Whenever I check for Windows update it would be there (see screenshot 1 attached), even though update history showed many successful installation (see screenshot 2 attached).

Now, it is affecting the update of IE version 11.0.9600.17126 to 11.0.9600.17207 and Adobe Flash Player version to 11.0.9600.17207 (see screenshot 3 attached) which may cause the computer to be vulnerable to exploit attack upon triggering IE and/or Adobe Flash Player.

Any help soonest possible would be much appreciated.

A:SOS - Windows Update KB2919355 Keeps Appearing

Hi, I have had a look at the problem you are having. If you want, you can hide the update manually, by selecting hide update when you right click the update that you want to hide! hope that helps

1 more replies
Answer Match 47.04%

Hi there,

Recently updated my laptop and following the restart green flecks have appeared littered across the screen, which are not there where the laptop is switched off - I have attached a photo which should give you some visual reference.

I've tried restoring the system back one update, as before it the laptop functioned fine. Not quite sure what's best to do from here, any help is appreciated.


A:Green flecks appearing after update?

And now they're gone.. craziness! Something to do with the graphics chip, perhaps?

1 more replies
Answer Match 46.62%


I just installed all the updates contained in 8.1 update 1. I like the way the taskbar pops up in Modern UI, but it seems inconsistent.
If I use the 'Start button' to switch to the Store, and I keep the mouse on the taskbar, the taskbar stays. If I move off it, it disappears. If I move the mouse back to the bottom of the screen, the majority of the time nothing happens. If I wiggle the mouse around at the bottom of the screen, after a while the taskbar appears. Sometimes, when I move off the taskbar, it doesn't disappear immediately.

Am I doing it wrong?

A:8.1 update 1, taskbar inconsistently appearing in ModernUI

Hello Mark,

I find that pressing the + T keys works best to open the taskbar on a modern screen or app.

Taskbar - Hide or Show Store Apps in Windows 8.1 Update

3 more replies
Answer Match 46.62%

A definition for Windows Defender was installed as shown:
Definition Update for Windows Defender - KB2267602 (Definition 1.193.3002.0)
Installation date: ‎3/‎20/‎2015 8:55 PM
Installation status: Succeeded
Update type: Important

Currently Windows Defender is updated (today) to:
Definition Update for Windows Defender - KB2267602 (Definition 1.193.3369.0)
Installation date: ‎3/‎21/‎2015 8:19 AM
Installation status: Succeeded
Update type: Important

Between those two definitions--KB2267602 (Definition 1.193.3314.0) and KB2267602 (Definition 1.193.3363.0--were installed.

The installed updates list shows the .3002 shown above installed more than once, for example. Even after the "newest" (.3369) update shown above, it still appears as an update (Win Defender) to be downloaded. Odd, right?

Should I do a system restore to a point before the .3002 update? Is there another solution? This has not happened before.

Other than that, the Windows Defender program itself shows the latest definition in the update tab (.3369).

A:Previously installed Win Defender update keeps appearing

Hello CPWin8,

If you like, you could hide the Windows Update to no longer see it available to install.

Windows Update - Hide or Restore Hidden Updates - Windows 7 Help Forums

8 more replies
Answer Match 46.62%

I run auto updates on all my Windows 8 and 8.1 devices. The KB2267602 keeps appearing for update despite successfully installing each time. I do not get error messages and there are no apparent issues other than the fact that I see it regularly as an
important update to download and install.

Just can'y get rid of it.

Grant Skinner

A:Windows 8 update KB2267602 keeps appearing for installtion?

KB2267602 is a Defender update. Use the offline updater:"A programmer is just a tool which converts caffeine into code"

19 more replies
Answer Match 46.2%

is it a good idea to install the 26 "update for Windows 7" "kbxxxxxxx" updates that sit in the 'optional updates' section of my Windows Update notification bar. are they needed for anything? do they make my computer work better? what are they there for?

A:"Update for Windows 7" (in optional updates section)

Some optional updates are useful and should be installed, some like Bing related items, Silverlight aren't, since you don't mention the KB numbers it's really hard to answer that.

Post a screenshot of them.

2 more replies
Answer Match 46.2%


1) Does optional windows update KB3135445 contain any software for promoting Windows 10, or is it restricted to just making improvements to Windows Update?

2) I understand that in Windows 10 there are reduced option settings for Windows Update, so please would you also confirm that update KB3135445 will make no changes to the options currently available in the Settings options for Windows Update in
Windows 7.

Please do NOT refer me to the Microsoft More Information bulletin for update KB3135445, as I have already read it, as it does not provide the information / confirmation I am seeking in the questions I have put here.

(By the way, the aggressive adware-style approach by Microsoft to promote Windows 10 as an upgrade, in my opinion, is causing its customers to question the trust they have previously placed in Microsoft updates.)

I look forward to receiving answers to the two (numbered) questions I have put above.



More replies
Answer Match 46.2%

I have a new Vista, and in the View Available Updates window I keep getting "Update for XML Core Services 4.0 Service Pack 2 (KB98133)". I click to update, and it shows that it has been updated properly. In fact, in the View Update History panel, this update shows as having been installed correctly.

But the prompt keeps appearing. I have researched this, tried a couple of the suggestions to fix it, but to no avail.

Can someone help me either fix or eliminate this annoying prompt. I have been unable to find out exactly what this service pack does in the first place.


A:Solved: Microsoft XML Core Services Update Keeps Appearing

9 more replies
Answer Match 46.2%

I am not very technical so please be patient with me.

In the system tray there is no longer an option to turn Windows Update icon on or off.

Not sure what happened to it.

More replies
Answer Match 45.78%

I just recently received my last Windows update and with it, I had an optional update for my NVIDIA GForce, I thought "cool", and went ahead and downloaded/installed it through Windows. Never had issues before doing it that way until now. I have my monitors set (obviously within Windows) to power-off after 10 minutes. However, when it comes back from that status (i.e. move the mouse, hit a key, etc.) it freezes for a sec, goes black AGAIN, and then brings the desktop BACK up again, this time giving me the message I attached below in a .jpg.

Anyone with the same hardware or driver set experiencing this same bug?

A:Windows 7 "Optional" NVIDIA update....

I never use Windows drivers, I always go to the source.

Use device manager to roll back the driver.

Then get the latest driver from Nvidia if you insist on upgrading it.


3 more replies
Answer Match 45.78%

I am unable to access the MS/windows update website to see if I need updates because i am prompted to "click info bar and install active x control" I do not get that bar and right clicking doesn't bring it up either.



More replies
Answer Match 44.94%

my dad has been having these problems for months now - updates for net framework and Windows Malicuous Software Removal Tool... keep appearing in the tray as updates and when he installs them they re-appear - I think its summit to do with .NET Framework but i tried re-installing them all manually and it still happens....

can anyone help?

he is on XP SP2

A:Malicous Software Removal Tool & NetFrameWork update keeps appearing in tray

11 more replies
Answer Match 44.94%


In the task scheduler, one of the tasks that appears amongst the others such as background container startup appears as


which is confusing, because its the only one in chinese, and I bought my machine in the UK.
A chinese friend has told me that this translates to something like windows health checker, and under details, this path is given:
C:\Program Files (x86)\Microsoft Device Health\DhUpdate.exe

It seems a little fishy to me, if not confusing. Can anyone tell me if somethings wrong?

Thanks in advanced!

A:Windows Task Scheduler - MS Device Health Update appearing in chinese

8 more replies
Answer Match 44.94%

Everything seems really slow here, any ideas? Thanks for any help.Logfile of HijackThis v1.99.1Scan saved at 4:43:04 PM, on 08/09/2005Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\windows\system\hpsysdrv.exeC:\Windows\system32\HpSrvUI.exeC:\HP\KBD\KBD.EXEc:\PROGRA~1\\vso\mcvsrte.exeC:\WINDOWS\System32\nvsvc32.exeE:\Server\Maxtor HD\JWC\Program Files\Dantz\Retrospect\retrorun.exeC:\WINDOWS\System32\hkcmd.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\Microsoft AntiSpyware\gcasServ.exeC:\PROGRA~1\\vso\mcvsshld.exeC:\WINDOWS\System32\svchost.exec:\progra~1\\vso\mcvsescn.exec:\program files\\agent\mcagent.exeC:\Program Files\Messenger\msmsgs.exeC:\Program Files\Microsoft AntiSpyware\gcasDtServ.exec:\progra~1\\vso\mcvsftsn.exeC:... Read more

A:Demandango HJT Log Sept 8

Hello demandango and welcome to the BC HijackThis forum. After reviewing the HijackThis log I see no signs of viruses or malware at this time. The log is clean.

I do see that WildTangents Digital Distribution Channel is running on this machine. This can cause a resource drain and could impact system performance. The choice is yours whether to let this process run or not.

I would suggest posting a question in the Windows XP forum and follow their advice for improving system performance.



1 more replies
Answer Match 44.94%

Hello All,
Thank you for this great site. It is great for us technically inept. My IE has been hijacked leaving me with an "about:blank: for my homepage. I have read the before you post section and followed the reccomendations.

Here is my HJT Log:Logfile of HijackThis v1.97.7
Scan saved at 4:34:18 PM, on 9/28/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe... Read more

A:HJT Log Sept-28-2004

I am running windows XP on my computer.
If you need any more info please let me know.

4 more replies
Answer Match 44.52%

Firstly, I would like to thank you for your time and effort you put in this forum and to request your valuable help.
I'll try to outline my problem, sorry if I become very talkative.

Previous Infection:
It is about three monthes ago that my Dell XPS 1730 started to act peculiar. Initial scans show nothing from
ZoneAlarm Pro, Norton Symantec Corporate AV, Spywareblaster, Ad-aware, etc. When Norton actually found
an irrelevant worm, all things suggested that I have been infected by Vundo. I tried to clean the system myself
following suggestions from various forums (including yours) using Vundofix, HijackThis, Malwarebyte's Anti-Malware
and Combofix WITHOUT posting an actual thread, so it is me to blame that my system became unstable
and I had to set it up again. I have a triple partition HD so I format the boot partition with the installed Win XP
and kept the other two partitions that they have my files.

Current problems:
It seems that reformatting the booting partition and re-installing XP didn't solve my problem. Gradually, some problems
seem to return while others were never solved.
In case that gives you any idea I cannot see wanted (meaning popups I actually click on them) pop up windows
from two browsers (Firefox 3 & IE 7) when Java seems to be involved, flash buttons (which link to a new window)
dont seem to work too for most sites.

I followed your instructions before posting but I was unable to scan from Panda Active Scan becaus... Read more

A:Post from 25 Sept - Probably overlooked - Plz help

BUMP, please

19 more replies
Answer Match 44.52%

5 important updates today.

Patch Tuesday heads-up: Microsoft readies 5 'important' security updates | ZDNet

Microsoft Security Bulletin Advance Notification for September 2011

Probably around Noon Pacific time as usual. I didn't find a specific time.

A:MS Updates. Sept. 13, 2011


9 more replies
Answer Match 44.52%

I was watching the news recently. It mentioned the possiblity of a new viral attack on Sept. 11. I am wondering what do some of you computer savy individuals have to say about this possible threat. Is there any validity behind thier claim.

A:New Virus Attack On Sept. 11

Just follow the usual good security measures all of the time.

Other than that the only thing I can say is: The vermon slime will not soon go away.

2 more replies
Answer Match 44.52%


Bit late but still catching up.

Standard security recommendations call for port 135 - the port
on which the RPC endmapper operates - to be blocked at the
firewall. If this were done, Internet-based attackers would not
be able to exploit this vulnerability



More replies
Answer Match 44.52%

Hi, I couldn't boot up my computer one day. It would freeze about half way through the boot up process. Tried a few different things like safe mode, etc to no avail. Finally hit F9 and it went through some restoration process, but after this it still didn't boot up. I unplugged everything, waited a minute , plugged back in and it booted up completely. But I lost any files from Sept 05 to the present.

If I go into my system tools to "system restore" it will only let me go back to Aug 24th (which is the day of my problems). there is no "undo system restore" either.

any suggestions? There is an excel file that I would really like to recover if possible. the file itself was there because it was created before Sept 05, but I lost all info from that point on. It's a simple spreadsheet where I update my poker acitvity on a daily basis.

all help will be greatly appreciated.

A:Windows restored to Sept 05

You say you went thru some restoration process by pressing F9 on bootup. If this is the full system recovery there may be no way to get the file(s) back. Do you know the name of the file you are looking for? If so please post it?

3 more replies
Answer Match 44.1%

Last week, I noticed that my PC has been getting frequent windows update(the yellow icon). I realized that non of my other pc's were updating. Than I noticed that it was very slow to boot and sometimes the cursor would irratically move. I went into add/remove programs to find the remove buttons missing from all of the programs. I used Avast, adaware, spybot,malwarebyte, trendmicro, microsoft security and more. But it keeps coming back. I even tried restoring back 30 days to no avail.

Please help!
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_24
Run by David at 19:40:14 on 2011-09-20
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3323.1661 [GMT -5:00]
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: PC Tools Firewall Plus *Enabled*
============== Running Processes ===============
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\AVAST... Read more

A:Windows Automatic update keeps appearing, slow computer, add/remove program button disappeared

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:25:14, on 9/21/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
c:\program files\idt\intelxpv_v103\wdm\STacSV.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\FedEx\ShipManager\BIN\FedEx.Gsm.Common.LoggingService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\PC Tools Firewall Plus\FWService.exe
C:\Program File... Read more

16 more replies
Answer Match 44.1%

On Sept 9th MS released the Sept updates. Three of these updates were faulty in that they were stuck in an installation loop which meant that even after installing they kept asking to be installed again.

The updates affected were KB2760411; KB2760588 and KB2760583. I have recently checked the MS updates and see that the issue date for these three updates is still at 9th Sept, which implies that MS has not fixed the problem. The most recent comment that I can find from MS is the following: -

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected,” Dustin Childs of Microsoft said in a statement on the matter.Click to expand...

Does anyone know if or when MS intend to fix the problem?



A:Windows (XP, Vista, W7 & W8) Sept Updates

7 more replies
Answer Match 44.1%

I reloaded my HP 15-r029wm with Windows 7. I can't find drivers for the  PCI Encryption/Decryption Controller in device manager, unidentified device and the usb ports arent also working. Please advise

A:Can't find drivers (2016 Sept. 6)

Hi: You need this driver for the PCI Encryption/Decryption Controller: This package provides the Intel Trusted Execution Engine Interface(TXE) Driver for the supported notebook models running a supportedoperating system. The Intel Trusted Execution Engine Interfaceenables the Secure Boot and provides services required for platformsecurity features such as Intel Platform Trust Technology (IntelPPT). File name: sp66601.exe You need this usb, unzip and run the setup.exe file... For the unknown device, you probably need this driver... This package provides the HP 3D Driveguard Software (HP ProtectSmart Hard Drive Protection) for supported models that are running a supported operating system. The HP 3D Driveguard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object. File name: sp71811.exe

1 more replies
Answer Match 44.1%

Keep getting message as follows " Service pack did not fully install, reverting changes, please do not shut down computer."
The computer will then shut itself down. Every time i try to restart...message again....shuts itself down etc..etc..please help ?
Operating windows XP PRO

More replies
Answer Match 44.1%

check this out...

(you're welcome)

More replies
Answer Match 44.1%

I have been trying over and over again and wasting hours trying to download critical updates for my Vista 32 with no luck. It just keeps saying "Checking for Updates." The same thing happened last month. Why isn't this working? So many wasted hours and anxiety. Is anyone else having same problem and what are you doing about it? MS should know about this problem. I've had problems downloading critical updates for Vista 32, Win 7 64 and Win 10 64.
Why is this continuing each month?
Can anyone help me with how to download the Vista 32 downloads PLEASE? I am 80 years old and as I said, wasting a lot of time and energy on this.

More replies
Answer Match 44.1%

Re-installing your os, this might help, found it by chance really, but looks like a smart way to download now this way you'll have the updates before even going on-line:

Download details: September 2010 Security Release ISO Image

A:MS Security Updates ISO up to Sept 2010

Nice catch T thanks

6 more replies
Answer Match 43.26%

Hi, my name is Ki Young and I have trouble with my laptop. I had a virus two months ago, which the program caught and deleted.I do not know what this virus was called, but I do know that it must've altered my registry.My problems are::I cannot open Registry Editor with run>regeditI can with a copy of a regedit.I cannot install any new programs.In both cases, my computer manages to bring up a random text memo pad, which says the following::::MZ   ?? @ ? ???L?This program cannot be run in DOS mode.(SKIP CONTENT, POST WAS TOO LONG. The skipped content is nonetheless just as random as the text below.)?? ??? ? ? ?? ??? >??? ? ?? a?? ?? ?\?? ?? J???? 7 ????? ??0 ? ?H? ??? >??? ? ?? ??. ?? ??? ? ? ?? \???? ?? ??. 5 ????? ??0 ? ?H? ??? >??? ? ?? ??. ?? ??? ? |? a?? ??? ? ?? ??. J ????? ??0 ? ?H? ??? ??? ? ?? ??. ?? ??? ? ? ?? ??? ??? ? ?? a?? ?? ?\?? ?? J???? 7 ????? ??0 ? ?H? ??? ??? ? ?? ??. ?? ??? ? ? ?? \???? ?? ??. - ????? ??0??? ??? ? ?? |?? X?? ? ? ?H?? $??? ? ?? ??. . ????? ??0??? ??? ? ?? |?? X?? ? ? ? ??? $??? ? ?? ??. V ????? ??0 ? ?? ??? ? ?? ? X?? ? ? ?H?? $??? ? ?? ??. t? ? [email protected]? ?H?... Read more

A:Installing Problems; Already Asked Once In Sept 8th, But No Reply

Start a new topic andpost a log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. You previously posted there and received help from didom but never replied back when he asked if you still needed help.That thread has been closed but its been a while so a new log should be posted for analysis.

1 more replies