Tech Problem Aggregator

BSOD on DELL XPS when update to Windows 8.1

Q: BSOD on DELL XPS when update to Windows 8.1

Over the last several days I have been attempting to update windows to 8.1. It starts, tells me that it is installing. At this point I have been unable to stay through the length of the install to see the point that the crash actually happens.

Sorry for the lack of info, but trying to deal with this as well as a personal matter.

Thank you in advance to anyone who can assist.

A: BSOD on DELL XPS when update to Windows 8.1

Generic advice (based on your problem description):

I've seen antivirus programs interfere - so remove any antivirus/internet security programs (temporarily) and use Windows Defender and the Windows Firewall while installing 8.1

Get ALL updates form the PC manufacturer
Then get ALL Windows Updates
Then do it all again 2 or 3 times - continue until you have all updates.
Then try again.

FWIW - it took me 3-4 months to finally be able to update to 8.1 on a new, Win8 system.

Specific advice (based on the reports that you submitted):

Your BIOS dates from 2008. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

Due to the age of the system, it is very likely that this system may not be compatible with 8.1 (and may even have problems with Win8). I have a Lenovo tablet (x61t) that has a 2008 BIOS and it won't work reliably w/Win8. If it is incompatible, you can either live with the "quirks", or you can downgrade to Win7/Vista in order to get a stable system.

Only 120 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

You have 4 hard drives. What is the make/model/wattage and age of your Power Supply?

Out of 6 memory dumps there were 5 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues (3rd party hardware/drivers)
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ctac32k.sys Wed Jul 2 04:38:22 2008 (486B3E7E)
Creative Audio Driver
http://www.carrona.org/drivers/driver.php?id=ctac32k.sys

emupia2k.sys Wed Jun 3 13:57:22 2009 (4A26B982)
Creative E-mu Plug-in Architecture Driver
http://www.carrona.org/drivers/driver.php?id=emupia2k.sys

ctsfm2k.sys Wed Jun 3 13:57:30 2009 (4A26B98A)
Creative SoundFont Management Device Driver
http://www.carrona.org/drivers/driver.php?id=ctsfm2k.sys

ctoss2k.sys Wed Jun 3 13:57:43 2009 (4A26B997)
Creative OS Services Driver
http://www.carrona.org/drivers/driver.php?id=ctoss2k.sys

ha20x2k.sys Wed Jun 3 13:59:09 2009 (4A26B9ED)
Creative 20X HAL (WDM)
http://www.carrona.org/drivers/driver.php?id=ha20x2k.sys

ctaud2k.sys Wed Jun 3 13:59:45 2009 (4A26BA11)
Creative Audio Driver (WDM)
http://www.carrona.org/drivers/driver.php?id=ctaud2k.sys

ctprxy2k.sys Wed Jun 3 13:59:48 2009 (4A26BA14)
Creative Audio Driver (WDM)
http://www.carrona.org/drivers/driver.php?id=ctprxy2k.sys

CTEXFIFX.SYS Wed Jun 3 14:01:00 2009 (4A26BA5C)
Creative sound card driver
http://www.carrona.org/drivers/driver.php?id=CTEXFIFX.SYS

CT20XUT.SYS Wed Jun 3 14:01:05 2009 (4A26BA61)
Creative sound card driver
http://www.carrona.org/drivers/driver.php?id=CT20XUT.SYS

CTHWIUT.SYS Wed Jun 3 14:01:09 2009 (4A26BA65)
Creative sound card driver
http://www.carrona.org/drivers/driver.php?id=CTHWIUT.SYS

RecFltr.sys Mon Jan 4 03:50:07 2010 (4B41ABBF)
Reclusa Keyboard
http://www.carrona.org/drivers/driver.php?id=RecFltr.sys

MO3v2Driver.sys Sun Nov 21 21:20:58 2010 (4CE9D38A)
World of Warcraft Gaming Mouse
http://www.carrona.org/drivers/driver.php?id=MO3v2Driver.sys

nvstor.sys Mon Sep 12 19:53:04 2011 (4E6E9B60)
nVidia Storage Drivers
http://www.carrona.org/drivers/driver.php?id=nvstor.sys

b57nd60a.sys Fri Oct 21 01:21:58 2011 (4EA10176)
Broadcom NetXtreme Gigabit Ethernet
http://www.carrona.org/drivers/driver.php?id=b57nd60a.sys

If you are eventually able to update to Win8.1 (this isn't necessary if you don't update to 8.1) - Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.

Analysis:
The following is for informational purposes only.

Code:
**************************Wed Mar 19 13:57:22.964 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031914-54662-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
System Uptime:0 days 15:10:55.682
*** ERROR: Module load completed but symbols could not be loaded for fileinfo.sys
Probably caused by :fileinfo.sys ( fileinfo+705b )
BugCheck 3B, {c0000005, fffff8800139a43b, fffff8801e547c80, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800139a43b, Address of the instruction which caused the bugcheck
Arg3: fffff8801e547c80, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR: 0x3B
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: MsMpEng.exe
FAILURE_BUCKET_ID: 0x3B_fileinfo+705b
CPUID: "Intel(R) Core(TM)2 Extreme CPU Q6850 @ 3.00GHz"
MaxSpeed: 3000
CurrentSpeed: 3000
BIOS Version A05
BIOS Release Date 01/03/2008
Manufacturer Dell Inc.
Product Name Dell XPS720
??????????????????????????????????????????????????????????????????????????????????????``
**************************Tue Mar 18 22:45:46.705 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031814-50887-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
System Uptime:0 days 2:18:04.423
Probably caused by :Ntfs.sys ( Ntfs!NtfsCleanupIrpContext+fffffffffffeecd5 )
BugCheck 24, {b50019060b, fffff8801df58218, fffff8801df57a50, fffff880018a7815}
BugCheck Info: NTFS_FILE_SYSTEM (24)
Arguments:
Arg1: 000000b50019060b
Arg2: fffff8801df58218
Arg3: fffff8801df57a50
Arg4: fffff880018a7815
PROCESS_NAME: Plex Media Ser
BUGCHECK_STR: 0x24
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0x24_Ntfs!NtfsCleanupIrpContext
CPUID: "Intel(R) Core(TM)2 Extreme CPU Q6850 @ 3.00GHz"
MaxSpeed: 3000
CurrentSpeed: 3000
BIOS Version A05
BIOS Release Date 01/03/2008
Manufacturer Dell Inc.
Product Name Dell XPS720
??????????????????????????????????????????????????????????????????????????????????????``
**************************Tue Mar 18 19:21:43.769 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031814-29546-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
System Uptime:0 days 0:17:14.487
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by :dxgmms1.sys ( dxgmms1!DXGFASTMUTEX::Acquire+14 )
BugCheck 3B, {c0000005, fffff8800421415c, fffff880035dcf30, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800421415c, Address of the instruction which caused the bugcheck
Arg3: fffff880035dcf30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR: 0x3B
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: chrome.exe
FAILURE_BUCKET_ID: 0x3B_dxgmms1!DXGFASTMUTEX::Acquire
CPUID: "Intel(R) Core(TM)2 Extreme CPU Q6850 @ 3.00GHz"
MaxSpeed: 3000
CurrentSpeed: 3000
BIOS Version A05
BIOS Release Date 01/03/2008
Manufacturer Dell Inc.
Product Name Dell XPS720
??????????????????????????????????????????????????????????????????????????????????????``
**************************Tue Mar 18 19:03:50.697 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031814-35256-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
System Uptime:0 days 12:06:50.414
Probably caused by :dxgmms1.sys ( dxgmms1!VidSchiSubmitRenderCommand+58b )
BugCheck 50, {fffffa7f8f98ee95, 1, fffff8800423f197, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffffa7f8f98ee95, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff8800423f197, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: AV_dxgmms1!VidSchiSubmitRenderCommand
CPUID: "Intel(R) Core(TM)2 Extreme CPU Q6850 @ 3.00GHz"
MaxSpeed: 3000
CurrentSpeed: 3000
BIOS Version A05
BIOS Release Date 01/03/2008
Manufacturer Dell Inc.
Product Name Dell XPS720
??????????????????????????????????????????????????????????????????????????????????????``
**************************Tue Mar 18 06:56:17.512 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031814-63274-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
System Uptime:0 days 10:30:00.230
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :win32k.sys ( win32k+26a1c0 )
BugCheck 109, {a3a039d89af799fb, b3b7465eed775647, fffff9600034a1c0, c}
BugCheck Info: CRITICAL_STRUCTURE_CORRUPTION (109)
Arguments:
Arg1: a3a039d89af799fb, Reserved
Arg2: b3b7465eed775647, Reserved
Arg3: fffff9600034a1c0, Failure type dependent information
Arg4: 000000000000000c, Type of corrupted region, can be
0 : A generic data region
1 : Modification of a function or .pdata
2 : A processor IDT
3 : A processor GDT
4 : Type 1 process list corruption
5 : Type 2 process list corruption
6 : Debug routine modification
7 : Critical MSR modification
BUGCHECK_STR: 0x109
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: csrss.exe
FAILURE_BUCKET_ID: 0x109_c_win32k+26a1c0
CPUID: "Intel(R) Core(TM)2 Extreme CPU Q6850 @ 3.00GHz"
MaxSpeed: 3000
CurrentSpeed: 3000
BIOS Version A05
BIOS Release Date 01/03/2008
Manufacturer Dell Inc.
Product Name Dell XPS720
??????????????????????????????????????????????????????????????????????????????????????``
**************************Mon Mar 17 19:18:14.194 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031714-84131-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
System Uptime:3 days 0:05:19.449
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+4da )
BugCheck 139, {3, fffff8801c4c3220, fffff8801c4c3178, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff8801c4c3220, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff8801c4c3178, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR: 0x139
DEFAULT_BUCKET_ID: LIST_ENTRY_CORRUPT
PROCESS_NAME: chrome.exe
FAILURE_BUCKET_ID: 0x139_3_nt!ExDeferredFreePool
CPUID: "Intel(R) Core(TM)2 Extreme CPU Q6850 @ 3.00GHz"
MaxSpeed: 3000
CurrentSpeed: 3000
BIOS Version A05
BIOS Release Date 01/03/2008
Manufacturer Dell Inc.
Product Name Dell XPS720
??????????????????????????????????????????????????????????????????????????????????????``



3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:
**************************Wed Mar 19 13:57:22.964 2014 (UTC - 4:00)**************************
ctac32k.sys Wed Jul 2 04:38:22 2008 (486B3E7E)
emupia2k.sys Wed Jun 3 13:57:22 2009 (4A26B982)
ctsfm2k.sys Wed Jun 3 13:57:30 2009 (4A26B98A)
ctoss2k.sys Wed Jun 3 13:57:43 2009 (4A26B997)
ha20x2k.sys Wed Jun 3 13:59:09 2009 (4A26B9ED)
ctaud2k.sys Wed Jun 3 13:59:45 2009 (4A26BA11)
ctprxy2k.sys Wed Jun 3 13:59:48 2009 (4A26BA14)
CTEXFIFX.SYS Wed Jun 3 14:01:00 2009 (4A26BA5C)
CT20XUT.SYS Wed Jun 3 14:01:05 2009 (4A26BA61)
CTHWIUT.SYS Wed Jun 3 14:01:09 2009 (4A26BA65)
RecFltr.sys Mon Jan 4 03:50:07 2010 (4B41ABBF)
MO3v2Driver.sys Sun Nov 21 21:20:58 2010 (4CE9D38A)
nvstor.sys Mon Sep 12 19:53:04 2011 (4E6E9B60)
b57nd60a.sys Fri Oct 21 01:21:58 2011 (4EA10176)
xusb22.sys Wed Jul 25 22:26:57 2012 (5010AAF1)
atikmpag.sys Thu Sep 27 21:12:52 2012 (5064F994)
atikmdag.sys Thu Sep 27 22:14:57 2012 (50650821)
intelppm.sys Mon Nov 5 22:55:02 2012 (50988A16)



http://www.carrona.org/drivers/driver.php?id=ctac32k.sys
http://www.carrona.org/drivers/driver.php?id=emupia2k.sys
http://www.carrona.org/drivers/driver.php?id=ctsfm2k.sys
http://www.carrona.org/drivers/driver.php?id=ctoss2k.sys
http://www.carrona.org/drivers/driver.php?id=ha20x2k.sys
http://www.carrona.org/drivers/driver.php?id=ctaud2k.sys
http://www.carrona.org/drivers/driver.php?id=ctprxy2k.sys
http://www.carrona.org/drivers/driver.php?id=CTEXFIFX.SYS
http://www.carrona.org/drivers/driver.php?id=CT20XUT.SYS
http://www.carrona.org/drivers/driver.php?id=CTHWIUT.SYS
http://www.carrona.org/drivers/driver.php?id=RecFltr.sys
http://www.carrona.org/drivers/driver.php?id=MO3v2Driver.sys
http://www.carrona.org/drivers/driver.php?id=nvstor.sys
http://www.carrona.org/drivers/driver.php?id=b57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys

3 more replies
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FYI: Antivirus running is Avast!

A:Windows 8.1 Update Error 0xC1900101-0x40017 on Dell XPS 18

Hi, many people with your problem blame Avast for preventing Windows 8.1 installation - "Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017" - Microsoft Community. You can try to uninstall Avast and run the Windows 8.1 upgrade.

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A:Which is the best drivers update program for windows 7(Dell Inspiron)?

Hello Inspiron and welcome to Seven Forums

As you can see in my System Specs I have a DELL Inspiron Laptop and I go to DELL System Detect to find out what is good for my PC. There you can do tests as well.
But you normally don't need to update drivers all the time. Why did you do it in the first place? Did you have problems and you thought you could solve them by changing your drivers ?

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Hi,
I have a new XPS 13 (Service tag 64K2KC2 ePSA Build 4304.07) that I have only had since the 16th of this month.
All has been fine until a couple of hours ago. A Dell message popped on the lower right hand corner to of the screen to tell me there was a Dell bios update. I selected to install the bios update and now the laptop will not boot.
I get the Dell logo and then a plain blue screen. 
Any ideas how to recover the system?

Thanks,

Richard

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Hey Guys

I am attempting to repair a Dell Inspiron 5520 Laptop for a friend of mine.

He's been having issues updating it for sometime and when he called me he was having a "Windows update needs your help. Windows update hasn't been able to check for new updates for 30 days" pop-up appearing every few seconds that was rendering the laptop almost unusable.

I managed to stop that by disabling automatic updates.

When I attempted a manual update I got the message

Windows could not search for new updates: Error Found Code 80070BC9

Other times it would say it needed to be restarted and would go into a restart loop that was generally
Restart one - no message
Restart two - configuring updates - 33%, 67%, 100%
Restart three - failed to configure updates - reverting - restarting
Then would go to the normal login screen

I tried SFC /Scannow which seemed to work and say a restart is needed to implement changes but then fails on restart

DISM didn't work when attempting to run it from the machine but got to 100% when I ran it from my own Win8 install disk but then failed and needed a restart to undo the changes.

I also tried a repair and a restore of the current Windows installation but got:
Error Code: 80070490 both times

I'm really not sure what to try next, the laptop didn't come with an install disk or serial so it seems restoring it from external media may be out of the question?

Any help is much appreciated!

Cheers
Brian

A:Windows 8 on Dell Laptop fails to update,repair or restore

Try this Failed Update Error Code 80070bc9 - Microsoft Community

Fix It here from that article http://support.microsoft.com/kb/971058

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Answer Match 44.94%

Hello and Thanks in Advance.

I am experiencing BSOD crashes and a buggy driver could be the culprit. Dell recommends updating the BIOS prior to the drivers.

http://forums.techguy.org/windows-7/982135-learned-source-problem-bsod-but.html

I checked Dell's website and the current BIOS for my machine is A08 and my system at present is A05, so maybe this should be done anyway.

The BIOS update is just a .exe file.and its description is "Dell Computer Flash BIOS Upgrade."

I am afraid to run the BIOS update in "normal mode" because of these persistent crashes. Who knows what state my computer will be in if it crashes/freezes during a BIOS update.

My computer runs fine in "Safe Mode." Would it be OK to update my BIOS through Safe Mode so that I don't have to worry about my computer crashing in the middle of the update? Does the computer care if this is done through safe or normal mode? Should I log in as an administrator to do this also?

If anyone has any advice, I am all ears. Thanks!

Chris
 

A:Is it OK to run the Dell update BIOS application in Windows Safe Mode?

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Hi Guys,
Good Morning, I updated my Dell Inspiron 15R 5537 Laptop from Windows 8 Pro to Windows 8.1 Pro by using Store Application.
After Waiting for almost 6 hours, Update was done and after Windows setup, Display was black, Cursor was blinking.....I checked in Microsoft website and i found that not only me and many Dell customers are facing the same issue. i was luckily able to boot to safe mode and i uninstalled the both of my video drivers and i am back to my windows 8.1. After i update my video drivers as mentioned in the link below, still my screen blacks out. So i had no other option than resetting my pc to windows 8 pro.
Video Driver Link : http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-5537?driverId=PWTRP&osCode=W864&fileId=3287401962&languageCode=en&categoryId=VI
When i was checking for latest driver for Intel Graphics & AMD Radeon that supports windows 8.1, I am able to find a driver in dell website.
http://www.dell.com/support/drivers/sg/en/sgdhs1/DriverDetails/Product/inspiron-17r-5737?driverId=6GGGM why it's not yet updated in the corresponding product driver list.... Actually i think these are the fix. I am not sure. 
If any one has updated and i need a dell support for this

A:Black Screen after Windows 8.1 Update in Dell Inspiron 15R 5537

Hi Guys,
After so much for research, I was able to figure it out the problem is because of Intel Video Driver. There is a beta Intel video driver package which supports Windows 8.1. Try to update that package and post your results. As i have already rolled back to windows 8. It will take atleast 4-6 hours for me to update the status. The link is below for Dell Inspiron 15R 5537 Model.
http://ftp.dell.com/published/Pages/inspiron-15r-5537.html and Install Intel HD Graphics 4400 Driver ver 10.18.10.3308. You have to follow the link as this driver is not yet uploaded in Dell Drivers & Downloads (refered in Dell Post)

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I have a Dell Studio 540s desktop purchased in 2008 which originally had Windows Vista, 32-bit OS factory installed.  I have since upgraded to Windows 7, 32-bit and when I recently attempted to update the BIOS after an error prompt, I found that Dell only provides updated drivers for Windows 7, 64-bit OS.  Is there any way of updating my BIOS, the last version being 2009?  

A:Dell Studio 540s desktop BIOS update for Windows 7, 32-bit OS.

From the Bios file page =

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I replaced the hard drive in my Dell Dimension E521, with a new 320GB (non Dell Specific) WD unit, and loaded Windows 7 Pro (again, non Dell specific version). The old hard drive was bad.

I downloaded the 1.1.11 BIOS update (http://www.dell.com/support/drivers/us/en/04/DriverDeta...) to a bootable USB flash drive. When I boot the computer off of the flash drive, it comes up with the C: thing and does nothing else.

Am I supposed to type something in there, to get it to update the BIOS or access the file on the flash drive?

I'm kind of new to this stuff, but learning...

I want to update the BIOS, to be able to install the AMD Athlon 64 X 2 6000+ processor. The current version is 1.1.6.

Thanks in advance for any advice...

Rich

A:Dell E521 Bios Update Question with Windows 7 Professional 64-bit

i believe you are suppose to run the bios update program from within windows. So when you have windows running; try running the bios update there.

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Hi All,
My problem is ... no, not quite so, my PROBLEM is Windows 10 Anniversary Update gets downloaded, installed and failed again and again. When it goes through Windows Update Center everything goes well but finally after a reboot I get a notification that the system couldn't install the update. No other information or error codes provided. After that Windows Update Center finds the same Anniversary Update and everything goes in circle. I called Microsoft Support three times with different engineers but with the same final result - the problem still unsolved. I used MediaCreationTool utility as well. With this utility the whole process goes well but finally I get popup window that says "Error occurred while installing update". When I tried to reinstall Windows 10 from the image created by MediaCreationTool I got error code 0xd0000034 (finally!!! something I can use to find a solution !!!), but looking through the Internet for this code didn't help to resolve this. Any other updates are installed with no issues. The Problem only with Anniversary Update.
Some info about my laptop.
About the System:
Version 1511
10586.633
Windows 10 Home Edition Single Language (Russian)
About the hardware.
16Gb, I added extra 8Gb and I installed SSD SanDisk SD8SN8U256G1122 256Gb.
All the rest is standard configuration of 7559 laptop.
Some specifics related to what I did to my laptop. As I mentioned before I installed 8Gb extra memory (identical memory chip to the installed ... Read more

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My new laptop ran Dell Updates overnight a couple of days ago and I had to power it up the next morning, only to discover it was a complete restart and the programs I had open were closed. Luckily I think I was able to recover everything from the closed applications, but is there a way to tell Dell Updates when I want to restart the computer?
Also, I was able to do this with Windows 10 before the anniversary update, but the option seems to have disappeared in the settings now.

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I'm not sure whether this is a hardware issue, driver issue, or possibly a windows 10's bug causes conflict with 1820A
I got this laptop exaclt a month ago, it is windows 10 preinstalled
Everthing works fine, except my wifi is giving me some trouble
Whenever there comes a windows update that requires reboot, wifi got disabled as if the wireless card is not detected from PC
It would just show a red X mark on the wifi icon
and if I click on it, there's no enable / disable option; same happens in the settings, wifi submenu is nowhere to be found
Then I head into device manager, and believe it or not there is no wireless adapter at all
At first I thought the wireless card is dead, but after some long research on the web it seems more likely to be just driver-related issue. Turns out that I would have to delete the driver (unhide devices appears wireless adapter), restart the PC, and reinstall driver manually from device manager
Wifi is temporarily functional again using this workaround, but it is also getting very frustrating that I have to repeat all these steps once in a while and I can't enjoy using it like a normal laptop.
This doesn't occur on any of my previous laptop which have windows 10 too, so I'm really suspecting it must either be broadcom not providing a proper driver, or dell using faulty hardware.
If anyone here has the same issue / knows a permanent solution, pl... Read more

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Auto security update seems to have created error code C0000142 and saying unable to access (?) as well as volume on computer no longer works - now what folks?  Many thanks as always.

A:windows 7 home 64 bit dell PC update failed caused error code

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

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NOTE: DM log collector seem to be getting stuck when collecting msinfo32.nfo, so the attached file can be incomplete. Please let me know if it can take longer than 10 minutes to collect this data so i will run the program again.

BSOD #1: It started at around January 15th - basically when i shoot down the system, theres a suprisingly short windows update. Then whenever i boot the PC and it starts to configure the update, bluescreen pops up with an error code 0x0000007E and i have to use system recovery to succesfully run the system.

BSOD #2: Ive never fixed it and it occures since i bought the PC. When i play games (and very rarely when using internet browser) my PC is getting random freezes, display driver errors, monitor is turning off and of course sometimes BSODs happen. Ive tried several different drivers, memory/hdd tests, temperatures, stress tests, 2 different monitors and GPUs, and plugging out/in hardware inside the PC case then i gave up. So basically all the BSODs listed in a ZIP file until January 15th are related to this problem.

A:BSOD on Windows Update; BSOD when playing games

At this state make a backup of all your files and re-install windows.

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Answer Match 44.1%

I was installing Windows 10 on one of my older laptops and like any other update it restarted itself but now it won't go past the dell logo that pops up when it turns on. I've waited as long as 30 minutes and nothing. I turned it off and on again but still nothing happens

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I was installing Windows 10 on one of my older laptops and like any other update it restarted itself but now it won't go past the dell logo that pops up when it turns on. I've waited as long as 30 minutes and nothing

A:Laptop auto restart during Windows 10 update and now the screen won't go past the dell logo

Originally Posted by Windows Central Question I was installing Windows 10 on one of my older laptops and like any other update it restarted itself but now it won't go past the dell logo that pops up when it turns on. I've waited as long as 30 minutes and nothing Force switching down holding the power button, then restart

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Hello, I have a Dell Inspiron 1520 Notebook. I recently installed windows 7 and I have been getting a blue screen randomly. I had xp on it before and it was blue screening then as well, but I reformatted then and it seemed to solve the problem until I installed Windows 7.

It has blue screened 3 times now and I have attached the dumps.
Please help. Thank You.

A:BSOD on Dell with windows 7

Please zip up the dumps... I'll be here for another 5-10 min.

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Answer Match 44.1%

Hello my friends here is my zip file. I added also my config in picture.
Please help me.

A:BSOD for windows 7 on dell xps 15

Hello,

Start out by uninstalling Daemon Tools. When done, remove SPTD itself with the tool found here: DuplexSecure - Downloads
Code:
Event[450]:
Log Name: System
Source: sptd
Date: 2011-07-02T10:22:57.854
Event ID: 4
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Jamal-PC
Description:
Driver detected an internal error in its data structures for .
Did you change the setting for your page file? It almost looks as if the page file has been manually set to approximately 8GB, the same as the installed RAM. If that's the case, change it back to "System Managed", and then reboot.

Also run hardware diagnostics. Start with the three Prime95 tests: http://www.sevenforums.com/tutorials...t-prime95.html

Finish up with Memtest86: RAM - Test with Memtest86+

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Windows 10 Anniversary update freezes at 75% on my Dell Inspiron 7537 (7000 Series) Laptop

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Windows 10 Anniversary update freezes at 75% on my Dell Inspiron 7537 (7000 Series) Laptop. Is there any work around for this problem?

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Hello:
I got this problem for a long time I tried to reinstall my dell m4800 three time still does not change anything.
I am having Dell M4800 Precision Workstation, I recently install windows 8.1 on it. I installed the Dell data protection | security tool, it's running fine. I can login through fingerprint and password fine every time. However, whenever windows 8.1 install an update that requires restart to finish install, right after I restart, I input my password, swipe my fingerprint, but system keep saying login is incorrect, I just can not login. I use restart, the laptop won't restart, it shows restarting for 1 minute or 2 and goes back to login screen, not power off and on at all. I have to press power button to power down my laptop and power on again in order to logon, and after that, windows just running slow, I have to reboot several times in order to recover its speed. And I tried resinstall windows and everything 3 times the problem keep showing up, and I pay attention to windows update, I notice that as long as the windows update requires a reboot, the problem will showing up, there is not particular update causing this problem, anyone have any idea?

A:Dell Data protection | Security tools prevent me from login after windows install update

Looking at how old this post is and the fact that there are no answers from Dell's "finest", I doubt my issue will be addressed either.
My issue involves the same POS software. I can log into the laptop just fine and enroll a finger for my domain admin account, HOWEVER - this software is preventing me from using MS Remote Desktop.  RD client loads and I can supply my username and password, but the client locks up when I click connect.  I'd like to be able to log into my laptop with my finger, but I can't have this software installed with this problem that it causes.  When I uninstall it I can log into Remote Desktop without a problem.  This has to be fixed.  I am running Windows 8.1 Pro x64.

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Answer Match 43.68%

Recently I have been trying to upgrade one of our computers (Dell Dimension 9150/XPS 400) to Windows 7. While this Dell model is old, a brief search on the internet shows that several people have gotten Windows 7 to work on this model just fine, so I'm inclined to believe this should be doable.

I have performed multiple clean installs of Windows 7 Professional (64-bit) on this desktop, but inevitably I will eventually start getting a BSOD. When the computer restarts, I get the notification "Windows has recovered from an unexpected shutdown" with the following details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF88002AFF318
BCP3: FFFFF88002AFEB70
BCP4: FFFFF800028EC185
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\052112-24616-01.dmp
C:\Users\Cheryl\AppData\Local\Temp\WER-40014-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Here are download links to the files that "help describe the problem":
Minidump file & Sysdata file

The BSOD is kind of a crap shoot; on some installs of Windows 7 it happens occasionally while on others it happens as soon as the desktop ... Read more

A:BSOD soon after installing Windows 7 (64-bit) on Dell XPS 400

I was able to "properly attach" the files relevant to the BSOD.

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Answer Match 43.68%

We have a newish Dell Optiplex 990 with Windows 7 Enterprise x64 installed on it and the past couple of weeks we have been getting BSOD on it. At first the frequency was every few days, now it's at least once per day. So something is definitly going on. Here is the information that I have collected so far:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.4
Local ID: 1033

Additioinal information about the problem:
BCCode: 3b
BCP1: 0000000080000003
BCP2: FFFFF880044D78EB
BCP3: FFFFF880078A8C10
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product 255_1

I have verified that all patches have been applied, the latest BIOS is installed, and all of the latest drivers from Dell have been installed.

Attached is the minidump file and a screenshot of the System Event Log for it.

If anyone has a suggestion as to what the problem is I would be greatful!!

Thanks,
Lamar

A:Windows 7 BSOD on Dell Optiplex 990

1. rdbss.sys; System exception in System
Otherwise known as the Redirected Drive Buffering SubSystem Driver. Run HDD Diags: HD Diagnostic then report back to me the results, please.

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Answer Match 43.68%

my dell inspiron 3537 is crashing into INACCESSIBLE_BOOT_DEVICE bsod everytime i boot it up. Its shows the bsod screen and automatically reboots, repeating over and over again. this happened after i tried to remove the amd graphics card drivers and rebooted. the BIOS setup is successfully identifying the hard drive and ePSA diagnostics shows no error whatsoever. i am unable to access windows recovery using Shift + F8 nor do i have the windows recovery image or anything like that. AHCI setting or UEFI secure boot didn't help either. please help me with some no-data-loss solution.

A:INACCESIBLE_BOOT_DEVICE BSOD Windows 8.1 Dell

Hi mohsinulhaq & Welcome to the forums ^_^,

See if this guide helps you out -
How To Rebuild the BCD in Windows [10 to 20 Minutes]

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Answer Match 43.68%

Hi,
My Dell just started to act up the day before yesterday. A friend was watching a youtube video and the blue screens of death began. It always blue screens and then restarts. I tried a couple fixes, including restarting, and a couple system repair options. I did the emergency backup and restore option as well, thinking it may have been a download. None of these worked, the only progress I have seen is that after selecting the "last good configuration" option from the f8 screen, i can now work in "safe mode with networking." Before choosing this option, i couldnt even do that without a blue screen. I tried to follow the rules for uploading a BSOD thread, but i wasnt sure about the perfmon step, i kept getting an error saying incorrect parameters. I was able to run the other program though and have those files posted here. As for general information:

-x64
-original OS
-OEM
-purchased the computer in February of this year, i havent re-installed the OS since then

here is the zip file:

A:Dell Windows 7 BSOD...lots of em

Hi, Keith and welcome to the forum. Sorry you are having problems. I looked at your four most recent dumps. Three of them blame iastor.sys, which is and Intel storage drive and it is out of date. All of the dumps mention memory corruption. I think you may have a couple of problems going; so you will need to troubleshoot by a process of elimination.

To begin, I recommend that you uninstall Norton/Symantec using this removal tool: Tool. Norton is a known and documented cause of BSOD's on some Win 7 systems and your version is outdated. Once you get your system stable, you can try it again; but I do not recommend doing so. Download and install Microsoft Security Essentials and make sure Windows Firewall is turned on.

Outdated drivers can and cause memory corruption and BSOD's. You have the following out of date drivers loaded on your system. Update these drivers.





Quote:
Apfiltr.sys Thu Feb 05 05:54:07 2009 - Alps pointing device . OEM - none at ??????. Update this driver.

bcmwl664.sys Tue Jul 07 20:45:04 2009 - Broadcom 802.11g Network Adapter wireless driver. Broadcom.com - Downloads & Support.

CtClsFlt.sys Mon Jun 15 01:06:41 2009 - Creative Camera Class Upper Filter Driver. Creative Worldwide Support.

ENG64.SYS Thu Feb 12 18:41:48 2009 - Norton. Uninstall.

EX64.SYS Thu Feb 12 18:43:23 2009 - Norton. Uninstall.

iaStor.sys Thu Jun 04 21:53:40 2009 - Intel Storage drivers, http://downloadcenter.intel.com/Default.aspx. This ... Read more

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Answer Match 43.26%

Hello,first of all I am sorry for my bad English. Now about my problem. I have Dell Latitude 3350 laptop and everytime I search for drivers updates in Dell command update, Intel chipset device software update appears. I installed it, it says "succesfully installed", I restarted the laptop and then it appears again in Dell command update. Details of update: Version 10.1.1.9, A01, release date 17 Jun 2016, filename: Chipset_Driver_320CP_WN32_10.1.1.9_A01.EXE. Filesize 10 MB.And the same problem in Dell SupportAssist..it shows again and again Intel management engine components installer, version 11.0.0.1158,A00. Filename: Chipset_Driver_78C1C_WN32_11.0.0.1158_A00.exe. Filesize: 98 MB.So can anybody help me to resolve install problems of these updates, please? Thank you in advance for you reply.

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Answer Match 43.26%

I have bought a Dell and it has happens to restart at random times. It can restart while surfing the web or the kids playing a web based game.It will also restart when it is idle with the monitor off. This is my wife and kids' PC, I have one right next to it. I can hear it restart when it hasn't been in use at all.

I have ran Malwarebytes and all it found was a few registry errors I will post at the end but they were caused by Pup.LivingPlay. I have also ran GMER and it didn't find anything.

here are the specs for the PC

Dell: Inspiron 580S
Intel 5i [email protected] GHz
8.00 GB Ram
Win 7 Home Premium 64-bit

Malwarebytes log:


Database version: 7912

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

10/10/2011 12:13:18 AM
mbam-log-2011-10-10 (00-13-18).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 380305
Time elapsed: 46 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 8
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{D9291F9E-7010-4D7A-8DF6-455DEEF8EF51} (PUP.LivingPlay) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{8006F89E-63A1-402A-8DB7-08A4C58F95AA} (PUP.LivingPlay) -> Quarantined and deleted success... Read more

A:Random restarts on Dell with Windows 7, no BSOD

Turn off automatic restart by go into the Control Panel, System, Advanced System Settings, Startup and recovery, and uncheck automatically restart. Chances are good that the computer is still infected. If you still have problems, start a new post in:
Virus and Malware Removal
 

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Answer Match 43.26%

Hi All,

I have been getting a number of BSOD errors over the last few months!

I'm at University now and therefore am worried that my PC is going to mess up while I am working so i would appreciate any help!

I have attached the 5 most recent minidump files.

The specs for my PC are:

Processor: Intel Core 2 Duo CPU T5270 @ 1.40GHz
Installed Memory (RAM): 3.00GB
System Type: Windows 7 Professional 64-bit
Display Adapters: Mobile Intel 965 Express Chipset Family


Thanks in advance,
PP.
 

A:BSOD Windows 7 64-bit - Dell Vostro 1500

The minidumps are pointing to a memory fault, but you might want to run a check of the hard drive too
 

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Answer Match 43.26%

Please help. Good heavens am I ticked off at my laptop. I have been getting a page fault in non pages area sporadically these past few weeks. I always (and mostly) get the error when using utorrent 3.4.5 but only occasionally when copying large media files. There are a couple of instances of heavy Firefox use causing it. A memtest and hard drive scan came up with nothing. I've reinstalled a clean copy of windows 10 twice and it only improved the frequency of the BSOD the first time. It runs absolutely FINE until it decides to slap me in the face.
 
I have already ordered new RAM and a hard drive because I know someone who will take the parts if I can't use them, and I can't really afford a new computer right now. The hard drive is an upgrade anyway. I'm not that well versed in technology so this might have a straight forward solution that is escaping me. That's what I'm hoping for anyway.
 
Processor: Intel® Core™ i5-3210M CPU @ 2.5GHz
Ivy Bridge 22nm Technology
 
RAM: 7.87 usable Dual-Channel DDR3 @ 798MHz
 
motherboard: Dell Inc. 023HTX (CPU Socket - U3E1)
 
Graphics: Intel HD Graphics 4000 (Dell)
 
 
 

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Answer Match 43.26%

Since I have updated to Windows 10, my 8" tablet, a Dell Venue 8 Pro has random BSODs while in connected standby or normal usage, mostly ever 2-4 days. I did several clean installs already, tested the RAM, latest BIOS, all latest drivers, nothing helped. Here is a WinDBG output of the latest minidump file:

************* Symbol Loading Error Summary **************
Module name Error
msrpc No data is available : srv*c:symbols*http://msdl.microsoft.com/download/symbols
clipsp Signature does not match : srv*c:symbols*http://msdl.microsoft.com/download/symbols
spaceport No data is available : srv*c:symbols*http://msdl.microsoft.com/download/symbols
volmgrx No data is available : srv*c:symbols*http://msdl.microsoft.com/download/symbols
MBI No data is available : srv*c:symbols*http://msdl.microsoft.com/download/symbols
Fs_Rec No data is available : srv*c:symbols*http://msdl.microsoft.com/download/symbols
Null No data is available : srv*c:symbols*http://msdl.microsoft.com/download/symbols
Msfs No data is available : srv*c:symbols*http://msdl.microsoft.com/download/symbols
TXEI No data is available : srv*c:symbols*http://msdl.microsoft.com/download/symbols
iaiogpiovirtual No data is available : srv*c:symbols*http://msdl.microsoft.com/download/symbols
iaiogpioe No data is available : srv*c... Read more

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Answer Match 43.26%

I have a dell notebook that's running windows 7 for about two months now. Started experiencing BSODs for about a week. No new hardware/software has been installed and there is ample disk space on the hard drive.

The system will boot up in normal mode and typically within 3-5 minutes will error out mentioning "ataport.sys" in the error message.

I've tried running a system restore, start up repair and have run a hardware diagnostic test but still getting the BSOD.

I ran tddskiller and the scan found something which I asked it to cure but after the reboot I continue to get the BSOD.

Tried running Malware Bytes but I continue get error messages before the application will even launch.

So far, it unit hasn't BSOD'd while in safe mode, just in normal mode.

? OS - Vista/ Windows 7 ? windows 7 ? x86 (32-bit) or x64 ? 32 ? What was original installed OS on system? vista ? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? full ? Age of system (hardware) 3-5 years? not sure, its not mine. ? Age of OS installation - have you re-installed the OS? 2 month old install - no havent tried to reinstall ? CPU intel core duo t5750 ? Video Card stock ? MotherBoard stock ? Power Supply - brand & wattage stock ? System Manufacturer dell ? Exact model number (if laptop, check label on bottom)inspiron 1525 model pp29l

I've attached some of the error logs to help someone troubleshoot.


.
DDS (Ver_2011-0... Read more

A:BSOD -dell notebook Windows 7 -ataport.sys

Hello, and welcome to TSF.

I am currently reviewing your log. I will be back with a fix for your problem as soon as possible.

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Please be patient with me during this time.

19 more replies
Answer Match 43.26%

I am looking for some help with a BSOD.  My laptop is about 2 years old and I don't even use it that often.  Primarily only to pay bills and do some minor online shopping.  I turned it on this morning to pay some bills and right after it finished booting up it went right to the BSOD. I've recently run avast virus scans and malwarebytes anti-malware scan and they have come up empty.  Can someone help me look into this?
 
Thank you in advance. 

More replies
Answer Match 43.26%

I have a dell notebook that's running windows 7 for about two months now. Started experiencing BSODs for about a week. No new hardware/software has been installed and there is ample disk space on the hard drive.

The system will boot up in normal mode and typically within 3-5 minutes will error out mentioning "ataport.sys" in the error message.

I've tried running a system restore, start up repair and have run a hardware diagnostic test but still getting the BSOD.

I ran tddskiller and the scan found something which I asked it to cure but after the reboot I continue to get the BSOD.

Tried running Malware Bytes but I continue get error messages before the application will even launch.

So far, it unit hasn't BSOD'd while in safe mode, just in normal mode.

? OS - Vista/ Windows 7 ? windows 7 ? x86 (32-bit) or x64 ? 32 ? What was original installed OS on system? vista ? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? full ? Age of system (hardware) 3-5 years? not sure, its not mine. ? Age of OS installation - have you re-installed the OS? 2 month old install - no havent tried to reinstall ? CPU intel core duo t5750 ? Video Card stock ? MotherBoard stock ? Power Supply - brand & wattage stock ? System Manufacturer dell ? Exact model number (if laptop, check label on bottom)inspiron 1525 model pp29l

I've attached some of the error logs to help someone troubleshoot.

A:BSOD -dell notebook Windows 7 -ataport.sys -

I can't get the perfmon /report to run. I've tried in safe mode and I'm getting an error "Cannot find path" and in normal mode I keep getting BSOD before the report is returned.

2 more replies
Answer Match 43.26%

I started getting the BSOD this morning. I attempted to narrow down where the problem my be without any real findings. I decided to do a Windows Repair. The Repair seemed to be going along just fine and with about 32 minutes to go to complete the Repair the system presented another BSOD.

The error is:
0x0000000D1 (0xB9B7265E, 0x00000007, 0x00000008, 0xB9B7265E)

ctoss2k.sys Address B9B7265E base at B9B7265E, DateStamp 00000000
ctsoo2k.sys Address B9B7265E base at B9B7265E, DateStamp 00000000

Help is needed! Like everyone else....

Thanks,

Doug

A:BSOD- Dell XPS 400 Windows Repair Failed

Download the ISO image for Memtest in my signature. Burn the image with IMGBurn also in my signature. Remove all but one stick of RAM and boot off of the newly created CD. If you get any errors (Red) that stick is bad and needs to be replaced.

2 more replies
Answer Match 43.26%

I have had my Dell Inspiron 17 7000 for about 3 months now and have recently (last two weeks) begun to experience a BSOD with the message DRIVE_POWER_STATE_FAILURE.

I have run the diagnostics program (results attached)

Any help would be much appreciated

Ian

A:BSOD - dell inspiron 17 7000 windows 8.1 pro

Update drivers in red. Uninstall Western Digital software you have installed. I see that SonicWALL Virtual NIC is disabled. Have you done that on purpose? if so, why?

Code:
Afc.sys Wed Jul 12 07:48:20 2006 (44B48D24)
Arcsoft(R) ASPI Shell (CD/DVD program)
http://www.carrona.org/drivers/driver.php?id=Afc.sys

wdcsam64.sys Wed Apr 16 10:39:08 2008 (4805BB2C)

wdcsam64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

swvnic.sys Mon Feb 23 04:04:50 2009 (49A21252)
SonicWALL Virtual Miniport Driver
http://www.carrona.org/drivers/driver.php?id=swvnic.sys

CLVirtualDrive.sys Mon Dec 26 14:26:47 2011 (4EF87617)
CyberLink Virtual Device Driver
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

DellRbtn.sys Fri Aug 3 23:32:54 2012 (501C4386)
OSR Open Systems Resources Airplane Mode Switch Driver (as the driver name states
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys

ISCTD64.sys Tue Nov 27 20:52:34 2012 (50B51A02)
Intel Smart Connect Technology Driver
http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys

epfwwfpr.sys Mon Dec 17 07:36:23 2012 (50CEBD67)
ESET Antivirus/Firewall - check for a free upgrade to the latest version
http://www.carrona.org/drivers/driver.php?id=epfwwfpr.sys

eamonm.sys Mon Dec 17 07:39:45 2012 (50CEBE31)
ESET Amon driver
http://www.carrona.org/drivers/driver.php?id=eamonm.sys

ehdrv.sys Mon Dec 17 07... Read more

1 more replies
Answer Match 43.26%

I have been getting BSOD since I update my OS to Windows 7

Following is my laptop configuration :

Dell XPS M1330 Intel? Core? 2 Duo T6400 (2.0GHz/800Mhz FSB/2MB cache)
Memory 4GB Shared Dual Channel DDR2 SDRAM at 667MHz
Video Card 128MB NVIDIA? GeForce? 8400M GS
Hard Drives 500GB SATA Hard Drive (5400RPM)
System type : 32-bit Operating System
OS : Windows 7 Ultimate SP1

When I bought this laptop in 2009 it came with
OPERATING SYSTEM(S) Genuine Windows Vista? Home Premium Edition SP1

Dell does not provide support for this laptop for windows 7. But i installed it and it works as a charm, but with a problem of BSOD. I have being ignoring this problem since i installed but it is getting on my nerves now. Also, laptop heats up fast.

I have attached the BSOD dump starting from Jan till date.

Any help in figuring out whats going on wrong will be appreciated.

A:Dell XPS M1530 BSOD since updated to Windows 7

Hi,

We have various different bugchecks attached, most being of:

PAGE_FAULT_IN_NONPAGED_AREA (50)

This indicates that invalid system memory has been referenced.

Usual causes are a bug in a device driver, hardware related memory issues, corrupt NTFS volume, anti-virus software.

In your *50 DMP, if we take a look at the stack:


Code:

0: kd> k
ChildEBP RetAddr
c6481a60 8324fa88 nt!MmAccessFault+0x104
c6481a60 9b61249d nt!KiTrap0E+0xdc
c6481b40 9b602735 ks!KsProbeStreamIrp+0x2cf
c6481b78 9b6116dc ks!CKsQueue::TransferKsIrp+0x10b
c6481ba4 9b61148f ks!CKsPin::DispatchDeviceIoControl+0x1c3
c6481bb4 9b6010ba ks!KsDispatchIrp+0xb0
c6481bcc 83245c1e ks!CKsDevice::PassThroughIrp+0x46
c6481be4 a0f5dedd nt!IofCallDriver+0x63
WARNING: Stack unwind information not available. Following frames may be wrong.
c6481bfc 83245c1e OEM02Vfx+0xedd
c6481c14 83439bf9 nt!IofCallDriver+0x63
c6481c34 8343cde2 nt!IopSynchronousServiceTail+0x1f8
c6481cd0 83483764 nt!IopXxxControlFile+0x6aa
c6481d04 8324c8a6 nt!NtDeviceIoControlFile+0x2a
c6481d04 76f37094 nt!KiSystemServicePostCall
0847f8b0 00000000 0x76f37094
We can see that a driver call was made to OEM02Vfx which is a driver which =
Creative Video Camera Device Driver. I recommend ensuring the drivers for this device are up to date - Creative Worldwide Support

If they are, temporarily remove the device to ensure the camera is not the cause of the crashes.

sptd.sys is listed and loaded in your drivers list, this is the SCSI Pass Thr... Read more

9 more replies
Answer Match 43.26%

So my computer is less than a month old and it seems to restart at random with no pattern I've noticed. It does it when I'm browsing, or with nothing open and just at the desktop. I checked the event logs and found 5 critical messages - one for every time it restarted. That all said kernel-power was the source. There is no minidump folder and searches for memory.dpm came up empty. Doing some research on google for this kernel-power error brought up many different answers - from outdated drivers to disabling sleep mode to possible hardware issues.

I would really appreciate some help, brand new computers shouldn't do this!

A:New windows 7 dell pc restarts, no error or bsod

  
Quote: Originally Posted by nate1232


So my computer is less than a month old and it seems to restart at random with no pattern I've noticed. It does it when I'm browsing, or with nothing open and just at the desktop. I checked the event logs and found 5 critical messages - one for every time it restarted. That all said kernel-power was the source. There is no minidump folder and searches for memory.dpm came up empty. Doing some research on google for this kernel-power error brought up many different answers - from outdated drivers to disabling sleep mode to possible hardware issues.

I would really appreciate some help, brand new computers shouldn't do this!


hi nate1232, welcome to the forums the first thing to do is check the wiring and cards to make certain they are tightly connected and not loose then run the system file checker, sfc /scannow to make certain you have no corrupted system files

9 more replies
Answer Match 43.26%

I have a user on a Dell Optiplex 990 (Windows 7 64 Bit) that repeatedly gets the following blue screen info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80086B72D0
BCP2: FFFFF8800419E45C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\030613-39062-01.dmp
C:\Users\xxxxx\AppData\Local\Temp\WER-737510-0.sysdata.xml

I've updated the BIOS, reinstalled all the video drivers, and physically swapped out the AMD video card that looks warped by the card's heat sync.

Suggestions? Thanks in advance for any help!

A:Windows 7 64bit BSOD on Dell Optiplex 990

Additional Files

6 more replies
Answer Match 42.84%

After compiling all my drivers, I noticed that the video driver page offers to downloads as seen here Intel GMA High Definition Graphics Driver Driver Details | Dell US

Do I just need the update package or will I need to install the hard drive option below it as well?

A:Dell Video Driver update or hard drive update?

Hi ... That is just a Driver for your Graphics Installs on the Hard Drive ...

5 more replies
Answer Match 42.42%

I have a Dell Latitude E4310 which has been acting slow lately, but now I think it finally snapped. When I started the computer up today, I got a BSOD right after "Starting Windows". The information is as follows:

UNMOUNTABLE_BOOT_VOLUME

*** STOP: 0X000000ED (0xFFFFFA8004609940,0xFFFFFFFFC000009c,0x0000000000000000,0 x0000000000000000)

More replies
Answer Match 42.42%

I am new to the scene and please use simple direction and commands.
thank you

Contents of the original drive completely erased


Installations Procedure
->F2 ->SATA Operation ->AHCI
->Boot -> Secure Boot ->Disable
->Load Legacy Option Rom ->Enable
->Boot List Option ->UEFI ->F10

Boot mood is set to: UEFI with Legacy OPROM; Secure Boot: OFF
->F12
->Legacy Boot ->USB Storage Device
Disk 0 29GB
Disk 1 978GB ->Installation Drive ->Installation Successful ->Install Intel Smart Technology ->Restart ->BSOD

->Boot ->Boot List Option ->UEFI ->BSOD
->Boot ->Load Legacy Option Rom ->Disable ->Secure boot ->Disable ->F10 ->Checking media[fail] ->No Boot Device Found. Press Any Key to Reboot the Machine
->Boot ->Secure boot ->Enable ->Secure Boot mode ->Standard ->F10 ->Checking media[fail] ->No Boot Device Found. Press Any Key to Reboot the Machine
SATA Operation = Intel Smart Response Techology
->F2 ->SATA Operation ->Intel Smart Response Techology ->F10 ->BSOD
->F12 -> Legacy Boot Mode, Secure Boot Off ->BOSD

The BSOD Error Couldn't be Noted Down as the Restart Process is Extremely Fast

Bootable USB Make a Bootable External Hard Drive and Install Windows 7/8 - Bootable USB | Bootable USB

Brought from Dell Inspiron 15R Special Edition N7520SE

A:Dell Inspiron 15R 7520SE Windows 7 x64 Installation BSOD

>Boot List Option ->UEFI ->F10

Change it to Legacy.

Set everything to Legacy throughout the BIOS setup, wherever you find UEFI option.

Then reinstall windows.

And Dont use Intel Smart Response/ Intel Rapid storage. Keep them disabled.

1 more replies
Answer Match 42.42%

Hi there, and thanks in advance for your help on this.

I have recently upgraded my Dell XPS m1530 from Vista 32bit to Windows 7 Ultimate SP1 32bit. The windows 7 compatibility check said it was OK, but Dell does not support Windows 7. But from what I had read the Vista drivers would work fine. So I did it. I followed the Dell recommended driver installation order and did not do any windows updates until all the drivers were installed. Then I updated through windows update and I am fully updated.

Here are my system specs:

Windows 7 Ultimate SP1 32bit OEM
(was orginally Vista 32bit)
Laptop is approx 3 years old
Windows 7 installation is 1 week old.

Intel Core 2 Duo T5750 2GHz
3 GB Ram
nVidia Geforce 8400M GS
Motherboard ??
Dell XPS M1530 Model: PP28L

Thanks,
Steve

A:[SOLVED] Windows 7 BSOD on Dell, newly installed

Hi -

It appears that your HDD is failing -

Code:

ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR: 0x7a_c0000185
Run HDD diags - SeaTools for DOS LONG test - http://www.techsupportforum.com/2828431-post7.html


Regards. . .

jcgriff2


`


BSOD SUMMARY

Code:

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012412-34039-01.dmp]
Built by: 7601.21847.x86fre.win7sp1_ldr.111025-1501
Debug session time: Tue Jan 24 19:58:32.730 2012 (GMT-5)
System Uptime: 0 days 0:33:17.743
BUGCHECK_STR: 0x7a_c0000185
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: 0x7a_c0000185_fileinfo!FIStreamGetNext+45
Bugcheck code 0000007A
Arguments c056e910 c0000185 9dab48c0 add22078
BiosVersion = A12
BiosReleaseDate = 11/19/2008
SystemManufacturer = Dell Inc.
SystemProductName = XPS M1530
MaxSpeed: 2000
CurrentSpeed: 1995
??????????????????????????????????????????????????????????????????????????????????????``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012412-34211-01.dmp]
Built by: 7601.21847.x86fre.win7sp1_ldr.111025-1501
Debug session time: Tue Jan 24 19:24:21.968 2012 (GMT-5)
System Uptime: 1 days 3:23:02.981
BUGCHECK_STR: 0x7a_c0000185
DEFAULT_BUCKET_ID: CODE_CORRUPTION
PROCESS_NAME: System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
Bugche... Read more

6 more replies
Answer Match 42.42%

ISSUE:

BSOD [
BugCheck 116, {fffffa800bcab010, fffff88004086c98, 0, 2}
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+5c98 )
Followup: MachineOwner
]

[
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
]

[
FAULTING_IP:
atikmpag+5c98
fffff880`04086c98 4883ec28 sub rsp,28h
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR: 0x116
]

I bought this machine in July 2010 and I have been having BSOD and Black screen issues ever since. I have been on the phone with DELL 4 times. Two times they had me run a hardware test and the test always comes back with no issues.

I have attached a DUMP file as well as a mini dump file from a recent system crash (BSOD.) When the machine goes Black and reboots, I get a mini dump, but no full dump file.

The Dell support folks are all over the map on this issue and have given me no satisfaction. On e time they told me it was a virus and they would charge me $129 to clean the machine. I am running a good virus scanner, and I am quite sure it is not a virus.

Another time, they told me to restore my machine to the original factory system, but I am reluctant to do that, since I have donwloaded a lot of software and customized the machine. I also have purchased and religously used the Dell Data Safe Local Backup premium package. The Dell support folks are clueless about the back up and rest... Read more

A:BSOD - Windows 7 (64 bit) - Dell Studio 1558 - BugCheck 116

Read this thread .. it applies specifically to the error you are getting...

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

1 more replies
Answer Match 42.42%

Hello all,

I have quite often a Blue screen comming from my new DELL Inspiron N5010, Windows Home Premium SP1 64bit, i3 CPU

I have attached the requested dump files.

Please help!

A:BSOD with new DELL inspiron Windows 7 Home 64bits

Welcome to Seven Forums.

Please provide more details on your system specs, including HDD size and brand.
This program will help identify the components:
SIW - System Information for Windows

Debugger indicates the cause of the crash is STOP 0x000000F4: CRITICAL_OBJECT_TERMINATION





Download and install updates and device drivers for your computer from the Dell driver site.
Install all Windows updates.
Scan your computer for computer viruses.
Check your hard disk for errors. Each HDD manufacture has a disk checking utility.

Check this Windows site if you have a 1TB HDD or larger.
You receive various Stop error messages in Windows 7 or in Windows Server 2008 R2 when you try to resume a computer that has a large SATA hard disk


Code:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8007... Read more

5 more replies
Answer Match 42.42%

Have a BSOD on shutdown/restart of the PC where the bluescreen just flashes up on screen for about 4 seconds then goes away again i.e on restart the blue screen flashes up before the dell logo and system boots as normal- i have never seen a blue screen do this before. The blue screen never comes up during normal running of the pc just on shutdown/restart.

i am guessing the fault is with a network driver. I have two NIC on the PC- one internal NIC from Dell and one Intel Gigabit PCIe card. Disabling either one of the cards gets rid of the blue screen. Doesnt matter which is disabled as long as one is disabled so it doesnt appear isolated to one card more some form of conflict.

My real problem is i cannot update the driver for the PCIe card or replace it- it is attached to a camera and the driver and card are the only compatible version with the camera. I also do not have space to add a new NIC card and i need both NIC's to work so i need to somehow get rid of bluescreen without changing the PCIe NIC driver or disabling one of the cards. If it pointed to be an issue with the PCIe NIC hardware i could replace it with an exact card. I have re-installed windows but the issue remains.
Any help would be appreciated i cant find any info on "EbNDIS.sys"

A:BSOD on shutdown/restart of windows 7 64 bit Dell PC - EbNDIS.sys

Hello skjom, can you post it following the Blue Screen of Death (BSOD) Posting Instructions?

9 more replies
Answer Match 42.42%

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: 8FBF1000
BCP2: 00000000
BCP3: 9165FCBD
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\011612-29998-01.dmp
C:\Users\Justice\AppData\Local\Temp\WER-92009-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

A:BSOD very often, Dell windows 7 ultimate 32 bit, 2gb ram, dual core.

"Resource monitor":






Quote:
Symptom: Failure using the VxD loader.
Cause: A device has a configuration problem that prevents it from working properly.
Details: The device, CD-ROM Drive, is reporting "tv_ConfigMgrErr19". This device will not be available until the issue is resolved. The Plug and Play ID for this device is IDE\CDROMTSSTCORP_DVD-ROM_TS-H353B_______________D200____\5-228BED3A-0-1.0.0.
Resolution: 1. Verify the correct driver is installed.
2. Try updating the drivers using Windows Update.
3. Check with the manufacturer for an updated driver.
4. Attempt to uninstall and then reinstall the device using Device Manager.
Related: Explanation of Error Codes Generated by Device Manager
Manage Devices in Windows

--------------------------------------------------------------------------------

Symptom: Failure using the VxD loader.
Cause: A device has a configuration problem that prevents it from working properly.
Details: The device, CD-ROM Drive, is reporting "tv_ConfigMgrErr19". This device will not be available until the issue is resolved. The Plug and Play ID for this device is IDE\CDROMTSSTCORP_DVD-ROM_TS-H353B_______________D200____\5-228BED3A-0-1.0.0.
Resolution: 1. Verify the correct driver is installed.
2. Try updating the drivers using Windows Update.
3. Check with the manufacturer for an updated driver.
4. Attempt to uninstall and then reinstall the device using Device Manager.
Related:... Read more

8 more replies
Answer Match 42.42%

For the last couple of weeks (I was just given the laptop) my friends Dell Inspiron has been Blue Screen of Death'ing on start then rebooting (loop on this) - I was able to see the BSOD when I disabled the "reboot on error" and all I get is the following:
Blue Screen STOP: 0x0000007B

I cannot get into Safe Mode (same error) to get any dumps (at least I wouldn't know how)

I tried Startup Recovery, Last known configuration, Restor points (many of them), Chkdsk, sfc, and bootsec but nothing seems to resolve the problem... The next step is a re-install from the Dell Recovery drive (I hope because I don't have the origial Windows 7 Dell Install CD), but obviously I would like to avoid that...

Any other ideas?
Any helps/hints would be appreciated.
Thanks,

A:Constant BSOD & Reboot on startup of Dell Windows 7

Hi shaitan (nice name and welcome to SF

STOP 0x0000007B: INACCESSIBLE_BOOT_DEVICE
Which means your Dell simply doesn't find/can make use of it's Boot drive.
You could run Sea Tools to check the hardware
SeaTools for DOS | Seagate
(burn to a CD with IMGBurn, change the BIOS to start from CD/DVD, pop in the disk and see if the drive is found. if so, run the short and the long test)

If you can get to a command line, run as Administrator and do a chkdisk C: /f /x (to exclude a damaged file system...substitute c: with whatever is your boot drive

If it's not the hardware,then it could be caused by a virus so just let's rewrite the MasterBootRecord (MBR)

How to fix MBR in Windows 7? | Windows 7 Themes
If that gets you back on track you most certainly need to run some extensive Virus checks
load this and run a full scan
Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer
you also might want to exchange your actual A/V solution for something that works.
When you're at that point, let us know what was used until now so we could recommend s/th better.
-DG

7 more replies
Answer Match 42.42%

Tends to happen when using Outlook 2007, Firefox and/or Ventrilo x64, most crashes seem to occur when running Firefox.

Collected information below:
GHOST-21_03_2016__01749_33.zip

More replies
Answer Match 42.42%

Hi there!

BSOD occurs when system goes into sleep mode and I log back to Windows.

I've followed the instructions to give you the info you need from here.

Here some basic system informations (which I know =):

? OS: Windows 7 Ultimate x86 full retail version
? What was original installed OS on system: Windows XP (where
? Age of OS installation: 3 months
? CPU: Intel Core 2 Duo - T7250 @ 2GHz
? Video Card: Intel Mobile 965 Express Chipset Family

Hope you can help me with this issue, please! Because it's driving me crazy! =)

Thanks in advance!

Nando

A:Windows 7 BSOD on sleep - Dell Vostro 1500

Due to the presence of NTFS.sys in the stack text, and the possibility that malfunctioning memory can cause STOP 0xBE errors (more info here: http://www.carrona.org/bsodindx.html#0x000000BE )
I would start with these bootable hardware diagnostics:

Quote:




H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
http://www.carrona.org/memdiag.html (read the details at the link)
http://www.carrona.org/hddiag.html (read the details at the link)




There may be issues with your Avira antivirus. Please uninstall/reinstall the program.

More to follow....

10 more replies
Answer Match 42.42%

Hey Folks

As the above says, i've gotten the dreaded bsod 0x000000d1 windows 7 - which is DRIVER related from my understanding?

At any rate, here's the tricky part - i was getting it as SOON AS I booted up and had all my pc's resources loaded. I was not able to stay in it long enough, before bsod'ing, to even LOOK at the drivers, etc. I tried booting in safe mode, but it crashed even quicker, unfortunately.

So, I did a back up of files and a sytem restore, I rebooted it this morning after THAT was successful - and STILL got the BSOD.

This is frustrating - any help would be greatly appreciated. I've done tech support, so I don't mind getting my hands dirty - but I've never had an issue quite like this before.

Thanks in advance for any help
Jeff

A:bsod 0x000000d1 windows 7 64 bit, dell xps [Moved from Vista/7]

Hi,

If at all possible, please follow the Blue Screen of Death (BSOD) Posting Instructions - Tech Support Forum.

Regards,
Reventon

1 more replies
Answer Match 42%

Hi,

I am experiencing since a couple of month BSOD that are driving me crazy. The BSOD are happening every 2 weeks, but sometime more frequently. No operations has been identify to trigger the crash (sometimes it happens while I'm working, sometimes in middle of the day).

The triggering software seems be different from one crash to another (sometime it is TortoiseSVN, sometime it is devenv, sometime it's a system call). I tried to disable the xhciport driver (following WhoCrashed report suggestion), but the BSOD are still happening.

If you have an idea of why it is happening, that would be great!

Here's the details:

Latest Crash Dump analysis (WinDbg)
=============================
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (c1)
Special pool has detected memory corruption. Typically the current thread's
stack backtrace will reveal the guilty party.
Arguments:
Arg1: fffff9810ead6f50, address trying to free
Arg2: fffff9810ead6ab6, address where one bit is corrupted
Arg3: 000000000031c0b8, (reserved)
Arg4: 0000000000000032, caller is freeing an address wher... Read more

A:[SOLVED] Unresolved BSOD on DELL machine (Windows 7 Pro - 64bits)

The information provided primarily indicates a possible issue with your RAM. Run Memtest86+ for at least 7-10 passes overnight. You may need to run for up to 22 passes to find errors.


Also, WhoCrashed is not really a trusted source of blue screen analysis. All it often shows is that Windows is not behaving as it should and it blames Windows files for the crashes. We use WinDbg for our analysis.

Please follow the http://www.techsupportforum.com/foru...ta-452654.html to provide us with your full crash reports so we may better assist you by providing troubleshooting steps based on our analysis.

5 more replies
Answer Match 42%

Hello,

My laptop has been running really slow. I saw once BSOD screen but didn't write down info. However, BSOD screen appeared only once so far...Right now just slow performance.

I've done:

1. defragmentation

2. disk clean up (system tools)

3. scanned with Windows Live Care...nothing showed (my version expires soon as it's free)

I came across Windows Memory Test on one of the forums saying to test/ check RAM etc...

Any further suggestions...?

Thanks

A:DELL LATITUDE 820 - WINDOWS XP Professional - SLOW-BSOD ONCE APPEARED

Hi .Take a look at the following...IMO, it's worth reading.Slow Computer - http://www.theeldergeek.com/forum/index.php?showtopic=22278 Louis

1 more replies
Answer Match 42%

Hey bros,I need help decoding the following Minidump log files retrieved by following your guide.It's for my Dell XPS Studio 1340 from '09.I recently formatted the laptop, so I've only had the BSOD twice. The reason why I formatted the laptop was because I started getting DLL errors -- but other than that, it worked.Log file 1:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\010413-21730-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`02a55000 PsLoadedModuleList = 0xfffff800`02c99670
Debug session time: Fri Jan 4 13:15:22.402 2013 (UTC + 1:00)
System Uptime: 0 days 0:00:34.275
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* ... Read more

A:BSOD - Help wanted to analyse Minidump log [Windows 7 Pro -- Dell XPS 1340 '09]

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Also, what do you mean you were getting "dll errors"? I don't know what that means.

And after you formatted and reinstalled the OS, did you install all drivers including the chipset driver? Look in Device Manager - any yellow or red symbols?

25 more replies
Answer Match 42%

Hello,

my computer has been dead for the last few days so to speak. For two days ago I turned on my computer - it started up just like any other day. I saw the Desktop and bang, blue screen of death. This has not happened since I installed Windows on my new SSD Harddisk (I'm running with two disks, one SSD for Windows and a HDD for everything else), so I simply started my computer again. (My computer worked just fine last weekend, no problems at all. I had a Windows Update and then this happened..).

During the set-up it stopped after the Motherboard-image - I had to chose between starting Windows Normal or repair it. Starting Windows normally does not help - it just give me BSOD right before or right after hitting the desktop. (Sometimes even before the Welcome-screen). So choosing to repair Windows during the setup is the only thing I can do.

By doing so, Windows searches for errors. I get the following error codes:
0x0
0x490
..and some with 6 f's.

(Today and yesterday I only got 0x0, which apparently stands for 'unknown').

Hitting F8 during setup and loading Windows in safe-mode (/secure mode?) does not help either, I get BSOD here as well.

I have tried to change the boot location (different disks and from CD). As a standard, its booting from my harddisk - all though it's booting from the wrong disk (the HDD). When I'm choosing the SSD I can't get any further and I get the message: "Missing Bootmgr..".

The only way to boot the computer correc... Read more

A:Windows Error and BSOD - Windows Update installed on wrong drive (?)

Update: By booting from the disk I managed to see the desktop and I have now opened my computer in fail-secured with CMD.. oops, BSOD . Dangit.

9 more replies
Answer Match 41.58%

? OS - Vista/ Windows 7 ?
Vista home premium sp2

? x86 (32-bit) or x64 ?
x86

? What was original installed OS on system?
same

? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
OEM

? Age of system (hardware)
06/2008

? Age of OS installation - have you re-installed the OS?
Never re-installed

Config:

AMD Athlon 64 X2 Dual-Core 4400+
Windows Vista Home Premium SP2
2GB Dual Channel DDR2 SDRAM 800 MHz
250GB Serial ATA Hard Drive
16x DVD +/- RW Drive
ATI X1300
Integrated 7.1 Channel Audio
19-1 Media Card Reader
PSU Dell/Asus 300 Watts

? MotherBoard
A Dell version of ASUS M2N61-AX



--

Around 2 week ago my computer started getting bsod once a day in random situations. But from the last 3 days it's getting the blue screen several times a day, specially when it boots. The Windows loads, then the bsod comes. After 3 or 4 reboots, the system finally gets stable and I'm not having that random bsod during the day.

All requested files are attached.

thanks

A:BSOD Windows Vista Home Premium 32bits sp2 - Dell Inspiron 531

Hi -

33 BSOD kernel memory dumps processed.

As you mentioned, they suddently started just 11 days ago. All dumps have the same probable cause listed -

Code:

gbpkm.sys Wed Mar 24 17:11:10 2010 (4BAA7FEE) - GAS Tecnologies GbpKm GbPlugin Device Driver
Remove the offending app.


Update NVIDIA nForce drivers -

Code:
nvraid.sys Tue Oct 03 20:25:15 2006 (4522FF6B)
nvstor32.sys Fri Oct 26 14:50:16 2007 (472236E8)
nvmfdx32.sys Mon Aug 27 15:46:06 2007 (46D329FE)
NVIDIA - http://www.nvidia.com/Download/index.aspx?lang=en-us


Update ATI video and Realtek HD audio driveers -

Code:
atikmdag.sys Mon Jan 08 12:16:47 2007 (45A27C7F)

RTKVHDA.sys Mon May 14 05:01:07 2007 (46482553)
ATI - http://support.amd.com/us/Pages/AMDSupportHub.aspx
Realtek - http://www.realtek.com.tw/DOWNLOADS/...&GetDown=false

Update your Primax USB mosue drivers -

Code:
pmxusblf.sys Sun Oct 15 03:58:28 2006 (4531EA24) - Primax USB Mouse driver -http://www.primax.com.tw/big5/pdt-computer.htmpmxmouse.sys Fri Jun 01 01:41:01 2007 (465FB16D) - Primax USB Mouse driver - http://www.primax.com.tw/big5/pdt-computer.htm


If BSODs persist, run the Driver Verifier -- http://jcgriff2.com/driver_verifier.htm


Windbg Logs
--> http://jcgriff2.net/BSOD_Logs/_99-db..._jcgriff2_.txt
--> http://jcgriff2.net/BSOD_Logs/_99-db...riff2_.txt.zip

Regards. . .

jcgriff2


`


BSOD BUGCHECK SUMMARY

Code:

Built by: 6002.18267.x86... Read more

1 more replies
Answer Match 41.58%

Hello,
 
I got a Windows 8 laptop back in 2013. Its headphone jack port physically broke somehow a few months after, but other than that, it's been functioning fine. However, in the past month, I've been starting to get BSOD crashes and now it's becoming very frequent (I had over 3 BSODs today in the length of several hours). Unfortunately, my warranty period long expired, and now I am worried that my laptop is not useable anymore! I can barely do anything without saving every 15 minutes for fear of a BSOD. Can someone please help?
 
I followed the help thread instructions and downloaded and ran the Sysnative program.
 
I uploaded the files up onto this thread and I also have some files from the C: minidump of today's crashes...
 
I appreciate all help!
 
Thanks!
 SysnativeFileCollectionApp.zip   2.54MB
  5 downloads
 

A:Windows 8.1 Dell Laptop BSOD Kernel Data Inpage Error!

OS - Windows 8.1, 8, 7, Vista ? I got this laptop as Windows 8. I downloaded the Windows 8.1 update for free a while ago a few months after it was released.· x86 (32-bit) or x64 ? It is x64 I believe.· What was original installed OS on system? Windows 8 was the original on the system and it was a Dell laptop.· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? I don't know...I just bought the laptop from a store and it was a Dell laptop. After turning it on, I saw that it was Windows 8.· Age of system (hardware) I got it in mid 2013. I think a year and a half to two years.· Age of OS installation - have you re-installed the OS? I never reinstalled anything. I installed the Windows 8.1 update a few months after it came out though.· CPU I don't know what this is. I opened Control Panel, under system I found this.
Processor:Intel® Core ™ i3-2370M CPU @ 2.40GHz 2.40 GHz
Installed memory (RAM): 4.00 GB (3.87 GB usable)
System type: 64-bit Operating system, x64-based processor
· Video Card  So I went into Device Manager. Under Display Adaptors, it says Intel® HD Graphics 3000· MotherBoard - (if NOT a laptop) It is a laptop.· Power Supply - brand & wattage (skip if laptop) it is a laptop.· System Manufacturer Dell Inspiron 3520 · Exa... Read more

6 more replies
Answer Match 41.58%

Getting a BSOD on a DELL XPS13 (L321X) after fresh install of Windows. I just replaced the MB with a new MB. DELL diagnostics show everything is okay.

Windows 7 - Home Premium - 64 Bit
Intel I7 - 2637M @ 1.7
4 GB onboard memory
120 GB SSD

A:BSOD - Fresh install of Windows - DELL Diagnostics show hardware is ok

Welcome to SF ccwtech .

Usually I would like to have more than one dump file so manually check the minidump folder.

Code:
C:\Windows\minidump
If dump files are present in that folder copy them to the Desktop, zip and upload in your next post.

As for the dump files uploaded;
The bug check is 0x9F which is DRIVER POWER STATE FAILURE that happens in
transitions between power states most commonly S0 (ON state) > S3 (Sleep state)
or vice-versa. You can read more HERE.

The most common cause is a device driver but sometimes it's the hardware itself
that is at fault.


Code:
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004090060, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8009df5260, The blocked IRP

Code:
!irp fffffa8009df5260
>[ 16, 2] 0 0 fffffa8006e2e050 00000000 00000000-00000000
Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
\Driver\NETwNs64


Code:
lmvm NETwNs64
start end module name
fffff880`05c15000 fffff880`0649b000 NETwNs64 T (no symbols)... Read more

4 more replies
Answer Match 41.58%

Hi everyone,

I'm struggling with 2 Dell Latitude 3440 notebook PC's that I'm trying to install Windows 10 Pro on. One of which has been running Windows 7 flawlessly for 2 years, the other one is brand new out of the box, never been opened. As always when doing a reinstall of an OS or even a fresh install on a newly delivered computer, I test the RAM and HD. RAM is tested with Memtest 86+ (what else?) and for the HD's, I have a few different sector checking utilities I use on them. All tests passed on both machines, as I expected.

So, I start the install. I'm using a fresh copy of Windows 10 64-Bit. After zeroing the hard drive in each machine, I start the install. Installation goes smoothly. I then download the drivers (all from Dell's website, for the Latitude 3440, for Windows 10 64-Bit) and install (not necessarily in this order):
?Intel Chipset Driver
?Intel Management Engine Interface Driver
?Trackpad Driver
?Audio Driver (via Device Manager)
?Ethernet and WiFi Drivers (via Device Manager)
?SD Card Reader Driver
?Intel Rapid Storage Technology Driver
?Video Driver

On one machine, the person needed it back (this was the one I had wiped Windows 7 on and done a fresh install to Windows 10 Pro), so I installed my usual set of applications and then gave it to her.

On the second machine, I was done with it for the night and didn't start the software load because it was getting late, so I shut it down and started it up again, and somewhere in here, I can't remember ... Read more

More replies
Answer Match 41.58%

Hello!

I received my new laptop yesterday, it is a Dell Inspiron 1420. The stats for the laptop are as followed. Please skip the quoted part if not pertinent.


Processor Intel® Core™ 2 Duo T5750 (2.0GHz/667Mhz FSB/2MB cache)
Operating System Genuine Windows Vista™ Home Premium Edition, English
System Color and LCD cover Pattern Midnight Blue Color with Microsatin
Finish
Memory 2GB Shared Dual Channel DDR2 SDRAM at 667MHz, 2 Dimm
Monitor Glossy, high contrast, widescreen 14.1 inch display (1280 x 800)
Video Card Intel® Integrated Graphics Media Accelerator 3100
Video Memory Windows Vista™ Premium
Hard Drive 160G 5400RPM SATA Hard Drive
Integrated NIC and Modem Integrated 10/100 Network Card and Modem
Adobe Software Adobe® Acrobat® Reader 7.0
Optical Drive 8X CD/DVD Burner (DVD+/-RW) with double-layer DVD+R write
capability
Sound Card Integrated High Definition Audio
Wireless Networking Cards Dell Wireless 1395 802.11g Mini Card
Integrated Webcam Integrated 2.0 Megapixel Webcam
Productivity Software Microsoft Works 9. DOES NOT INCLUDE MS WORD, English
Security Software Trend Micro Internet Security 30-day trial, English
Primary Battery 56 WHr 6-cell Lithium Ion Primary Battery
Hardware Services BRONZE - 1 Year Return to Depot Service and Technical
Support
Optional Support Services DataSafe Online Backup 3GB (included with price)
Processor Branding Intel Core 2 Duo Processor
Click to expand...

This is the bsod error. I tried looking at the ... Read more

A:Solved: Windows Vista, Dell Inspiron 1420, BSOD error

10 more replies
Answer Match 41.58%

Hi everyone. I am using a Dell Vostro laptop V131 and it keeps encountering intermittent BSOD with 0x7F. Initially no error on the hardware when I ran the built-in Dell diagnostic tool. System is currently running on Windows 7 32 bit Professional. I can see there are 1 file inside the C:\Windows\minidump folder and memory.dmp inside the C:\Windows folder. Using Win 7 debugging tools, here are the result of the memory.dmp found in the C:\Windows folder. The memory.dmp date created 10/11/2014 11:31AM, date modified 11/11/2014 11:00AM


Memory.dmp
ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

MODULE_NAME: nt

FAULTING_MODULE: 82e11000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 53158c8f

BUGCHECK_STR: 0x7f_8

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 00000000 to 82e50a9c

STACK_TEXT:
00000000 00000000 00000000 00000000 00000000 nt!Kei386EoiHelper+0x17d4


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!Kei386EoiHelper+17d4
82e50a9c ebee jmp nt!Kei386EoiHelper+0x17c4 (82e50a8c)

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!Kei386EoiHelper+17d4

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: ntkrpamp.exe

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner


Meanwhile, inside the C:\Windows\Minidump folder, got 1 file labelled with 111014-28438-01.dmp. The file date created and modified was 10/11/201... Read more

A:Windows 7 32 encountering BSOD 0x7F randomly on a Dell Vostro V131

Make sure your dump logging is enabled.
Click Start, point to Settings, and then click Control Panel.
Double-click System.
Click the Advanced tab, and then click Settings under Startup and Recovery.
Check Write an even to the system log, and Automatically restart.
In the Write debugging information list, click Small memory dump (256k).

Location of Dumps:
C:\Windows\minidump

1 more replies
Answer Match 41.58%

I got a number of BSOD's yesterday and spent the whole evening trying to restore my computer which i did but now certain things don't work like my windows troubleshooter,DS3 tool to mention a few. The only changes i made prior to getting BSOD was first installing Tom Clancy's Ghost Recon Future Soldier and then performing windows update. After spending several hours on Google this morning i came across sfc/scannow which has helped to show me what exactly is wrong,i just don't know how to fix it. All help is appreciated,thanks in advance.

A:BSOD after windows update

Upload your dump files firstly:

%SystemRoot%\Minidump - Kernel Minidump

%SystemRoot%\MEMORY.DMP - Kernel Dump

You can substitute the %SystemRoot% for where Windows 7 is installed, which is usually C:\Windows\

Make sure that Windows has also been configured to produce a dump file upon a BSOD:Dump Files - Configure Windows to Create on BSOD
Run System File Checker at boot, this will scan for any corrupted or missing protected Windows 7 files, and attempt to repair these files automatically if possible:SFC /SCANNOW : Run in Command Prompt at Boot
Run full scans with:Anti-rootkit utility TDSSKiller
Microsoft Security Essentials - Microsoft Windows
Malwarebytes : Free anti-malware download
Remember to install the free version of Malwarebytes not the free trail; untick the box during installation.

8 more replies
Answer Match 41.58%

So, last night I restarted my computer to finish installing updates. I started it up again this morning, only to have it blue screen on me. Since then, it has happened twice more. For some reason, I think it may have to do with my USB ports? I had a USB mouse plugged in, as well as my ipod. I have unplugged both, and my computer seems to be stable at the moment.
Notice: I am not very tech savvy...Any help would be greatly appreciated!

? OS: Windows 7
? x64
? Windows 7 was the original OS
? The OS came pre-installed
? I bought it around January of 2010
? No, I have not reinstalled the OS

? AMD Turion II Ultra Dual-Core Mobile M600 2.40 GHz
? ATI Mobility Radeon HD 4530 Series
? MotherBoard Manufacturer: Hewlett-Packard
Model: 3639
? Power Supply - Hewlett-Packard @ 90W

? System Manufacturer - Hewlett-Packard
? Exact model number - dv7-3078nr

A:BSOD after windows update

Hi -

Remove Zone Alarm.

Regards. . .

jcgriff2


`


BSOD SUMMARY

Code:

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071411-20950-01.dmp]
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu Jul 14 23:17:20.593 2011 (GMT-4)
System Uptime: 0 days 0:05:31.310
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR: 0x7f_8
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x7f_8_nt!KiDoubleFaultAbort+b2
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050033 00000000`000006f8 fffff800`02c50e88
BiosVersion = F.11
BiosReleaseDate = 10/30/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv7 Notebook PC
??????????????????????????????????????????????????????????????????????????????????????``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071411-18720-01.dmp]
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu Jul 14 23:11:21.501 2011 (GMT-4)
System Uptime: 0 days 1:21:35.218
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
BUGCHECK_STR: 0x7f_8
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x7f_8_NETIO!CompareSecurityContexts+6a
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050033 00000000`000006f8 fffff8... Read more

1 more replies
Answer Match 41.58%

Hi everyone,

I've absolutely no clue about this. I've searched for any help on the internet but it seems something like an unique case.

The problem is, as title says, a BSOD "BAD_POOL_CALLER"; this happened after a normal Windows update. Windows promped me with the same "restart your computer to install the updates". I restarted and left my computer installing the updates. When back, it was on the BSOD.
From then on, my system didn't restart on normal mode (BSOD some time after the loading windows logo).

I've already tried just every system restore tool given by default by windows.
The automatic restore procedure didn't work: "the system couldn't be restored" (or something like that).
The return to a previous system configuration didn't work as well: for every previous system point that I could choose from the list, I had the same result "the recovery procedure failed, error ...".
After that, I tryied the memory check option, with no result.

The only thing working is the safe mode boot, and I will be working from this mode from now on.
As suggested, I launched sfc /scannow from cmd. The result was "impossible to repair some of the found damaged files. The details are available in the CBS.Log file".

I'll attach the Zip folder containg every files from the SF Diagnostic Tool; I've also included in the folder that CBS.log file.

Too bad I've no recovery disk at all. Before proceeding to a complete reset, ... Read more

A:BSOD after windows update,

Welcome to SevenForums.

Daemon Tools

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88002f88324, fffff9800d198ea0, 0}

*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )

Followup: MachineOwner
---------
Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Uninstall AVG: AVG | Download tools and utilities

Microsoft Security Essentials. Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
Microsoft Security Essentials - Free Antivirus for Windows Malwarebytes - FreeGood and Free system ... Read more

8 more replies
Answer Match 41.58%

Two days ago I deployed WSUS server. On my network all computers are updated now and no problems are occurred. Except one laptop. It will show BSOD 5 or 6 times during the day, and restart. Attached is the last dump.

Any help will be highly appreciated. Thank you.

A:BSOD after Windows Update

It is caused by Norton/Symantec Event Library.

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, 8b1054a0, 8b10560c, 8345fe10}

*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
----- ETW minidump data unavailable-----
Probably caused by : wininit.exe

Followup: MachineOwner
---------
Uninstall Norton and all Symentec products using Norton Removal tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Also, do some disc check.
Update your SSD's Firmware (skip it, if it is not a SSD)
Reseat the sata and power.
Run chkdsk /f/r, following the option two of the tutorial Disk Check
Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests&qu... Read more

1 more replies
Answer Match 41.58%

Greetings!

I have had a long history of BSOD issues on this system, and have exhausted my patience in trying to fix it. I have done my own research to no avail, and have even utilized my warranty to get parts replaced. At this point in time I have a replaced motherboard and video card but the BSOD issues have actually increased in frequency.

For testing I have re-loaded Windows. Ran tests on the memory. Replaced the hard drive with an SSD. Updated drivers as best as I could based on the version of Windows and availability of drivers, and as mentioned I have even had the Motherboard and Video card replaced. The only hardware left to rule out is Power Supply and CPU.

Anyway, I am hoping the guys in this forum can come up with better things for me to try before I get crazy and start replacing the more expensive stuff. This is a new machine so I feel like it is on them to fix if it turns out to be hardware related, but they want me to ship it to Texas for a week or so and I am not willing to do that.

A:BSOD on Windows 8.1 Update 1 even when not in use.

My hunch is it is your PSU.

You have only a Lennovo 280 PSU, but you are using a Geforce GTX 650. And according to these system requirements you need at least 400 watt PSU





Thermal and Power Specs:
98 CMaximum GPU Tempurature (in C)
64 WMaximum Graphics Card Power (W)
400 WMinimum System Power Requirement (W)5
One 6-pinSupplementary Power Connectors




But my advice would be to change to a min. 500 watt PSU from a A brand.

Also your dumpfiles point to the above, many different bsod error codes which are mentioning lowlevel or windows system problems (win32k.sys, cd.sys, ntkrnlmp.exe, processname:system, hal.sys etc.)

And also most of your drivers dates are from augustus 2013 or above, so a thirdparty drivers problem is probably not the culprit, but it could be that one of your windows 8 drivers needs to be updated to a windows 8.1 driver.

But first upgrade your PSU and if the bsod keeps continuing, please upload a new .SF zip.

3 more replies
Answer Match 41.58%

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T5250 @ 1.50GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2037 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
Hard Drives: C: Total - 229985 MB, Free - 184432 MB; D: Total - 8487 MB, Free - 1865 MB;
Motherboard: Quanta, 30CC
Antivirus: AVG Anti-Virus Free Edition 2011, Updated and Enabled

I am doing some work on a friends PC, I managed to finish what I was doing and during shut-down Windows update the machine BSOD on me. Now most of the GUI interface will not load (Not technically the GUI but START menu, desktop, etc...) explorer.exe still loads, I can browse the file system and launch programs besides the aforementioned issue. I attempted to restore to a restore point but no luck. I attached two screenshots showing the issue, the issue persists even in safe mode.
 

A:BSOD During Windows Update

No issues I noticed in the logs that stood out to me that could be causing this issue.

Thanks in advanced BTW!
 

1 more replies
Answer Match 41.58%

I was installing some updates (I think one driver, new definitions for windows defender, and a couple of random updates), and had restarted my computer. It went to the update screen where is shows the % finished before booting up and the it went to a BSOD. The computer started up again, and it went back to the update screen. It did the BSOD one more time, and then after the reboot it went and logged normally into windows, without finishing the updates (I believe it only got as far as %35. The BSOD Dump file is attached.

Thanks for your help!

A:BSOD during Windows Update

Something is puzzling there ...

May I ask you one pardon question? How long you are using the Convent Eye program?

Is this program has anything to do with 11th October, Thursday?

If not, can you remember what have you done on that day?

Depending on your answer only, I can suggest you anything.

Why?

It is crashed on cewd32.sys. Not a single info is available on it all over the internet.

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {9a58e000, 0, 830b9a51, 0}

*** WARNING: Unable to verify timestamp for cewd32.sys
*** ERROR: Module load completed but symbols could not be loaded for cewd32.sys
Probably caused by : cewd32.sys ( cewd32+217b )

Followup: MachineOwner
---------
And, the driver's date is 11th October, Thursday.

Code:
lmvm cewd32
start end module name
91bc0000 91bca000 cewd32 T (no symbols)
Loaded symbol image file: cewd32.sys
Image path: \??\C:\Windows\system32\Drivers\cewd32.sys
Image name: cewd32.sys
Timestamp: Thu Oct 11 22:28:11 2012 (5076FAA3)
CheckSum: 0000... Read more

9 more replies
Answer Match 41.58%

Hello,

I did a windows update last night and since then I have been unable to load my Windows 7 Professional OS. The computer is stuck in a continuous reboot cycle. I see the initial Windows splash prior to it automatically rebooting. I tried to boot into safe mode and the behavior was the same. The computer was running fine and no hardware changes or other software changes were performed at the time of the Windows update. I cannot recall exactly which critical updates were listed but there were 2 from 8/10 and I think one from 8/24.

I've managed to catch the BSOD by disabling the auto reboot. It gives the following STOP error : 0x0000007B (0xFFFFF880009A98E8, 0xFFFFFFFFC0000034, 0x0000000000000000, 0x0000000000000000)

If I select safe mode, the last driver to load prior to the reboot is "fvevol.sys"

I've tried switching between AHCI and IDE compatible in the BIOS drive configuration with no success.

The computer is an ASUS AP003 with a Pentium E5300/2.6Hz with 6GB DDR2 800 memory. I have a 500GB Seagate ST3500418AS as the primary boot drive.

I also only have the manufacturer recovery CD that will reinstall the OS but I haven't been able to find a "repair OS" selection on that CD.

At this time, I'm looking for any possible suggestions that don't require me to reinstall the OS. I understand that it may come to that but I'd like to get some suggestions to try before that.

Thanks for any help or suggestions.

A:BSOD after Windows update

  
Quote: Originally Posted by spankasmurf


Hello,

I did a windows update last night and since then I have been unable to load my Windows 7 Professional OS. The computer is stuck in a continuous reboot cycle. I see the initial Windows splash prior to it automatically rebooting. I tried to boot into safe mode and the behavior was the same. The computer was running fine and no hardware changes or other software changes were performed at the time of the Windows update. I cannot recall exactly which critical updates were listed but there were 2 from 8/10 and I think one from 8/24.

I've managed to catch the BSOD by disabling the auto reboot. It gives the following STOP error : 0x0000007B (0xFFFFF880009A98E8, 0xFFFFFFFFC0000034, 0x0000000000000000, 0x0000000000000000)

If I select safe mode, the last driver to load prior to the reboot is "fvevol.sys"

I've tried switching between AHCI and IDE compatible in the BIOS drive configuration with no success.

The computer is an ASUS AP003 with a Pentium E5300/2.6Hz with 6GB DDR2 800 memory. I have a 500GB Seagate ST3500418AS as the primary boot drive.

I also only have the manufacturer recovery CD that will reinstall the OS but I haven't been able to find a "repair OS" selection on that CD.

At this time, I'm looking for any possible suggestions that don't require me to reinstall the OS. I understand that it may come to that but I'd like to get some suggestions to try before... Read more

4 more replies
Answer Match 41.58%

Recently, my computer has decided to occasionally crash out to a BSOD after boot up. It will do it maybe twice in a row and then things will be fine. I tried to run Windows Update and when I did -- BSOD!

How can I find out what is causing it? Is this something that may require a complete reinstall? Jeez I hope not!


Windows XP Pro Version 2002 - SP3
AMD Athalon 64 3200+ 2.01GHz
2 GB RAM

A:Windows Update BSOD

Can you please post the BSOD error message including the numbers.

1 more replies
Answer Match 41.58%

So this morning Windows updated automatically when I shut down, but then a little bit later when I tried to boot it up.. I got the blue screen of death. I have gotten it everytime I have tried to boot it up. I couldn't tell you what updates were all downloaded, because there were a lot of them. Now, I can't get on in safe mode and I can't get into the recovery options. It crashes when I try to get on in safe mode, and it just sits there with the mouse and everything when I go into the recovery options, but the options just never show up.

A:BSOD after Windows Update

I don't know if this will help any, but the error thing says, "STOP: 0x000000ED"

9 more replies
Answer Match 41.58%

Hello,

I have a windows vista ultimate sp1 32 bit computer. I had just bragged to a friend of mine who was complaining about vista that I had not had a BSOD in well over a year, and that my computer had been stable and was performing well. I guess I shouldve knocked on some wood. I have auto updates disabled as I like to manually check for and install windows updates. So last night I check for updates and there were two. One was windows defender definition update and the other was .netframework3.5sp1 update. So I clicked on install, and a few seconds later the screen turned black, followed by my first BSOD in a very long time. I restarted the computer and tried the updates again, and this time they worked. Below is the BSOD info. Any help would be much appreciated.

Thanks

A:BSOD during windows update

hi maybe this will help you find the issue http://aumha.org/a/stop.php#0x9f have a scroll round to the error code you got

12 more replies
Answer Match 41.58%

So far, I have little more than an operating system with no actual software installed. I have wanted to do some updates to my installation, but on several occasions, I have been stopped by a BSOD. Sometimes it is not on the screen long enough to construe the error. Also, I have been shown the location of the error logs that purportedly cause BSOD, but me, with admin privelages, have not enough permissions to see them.

My hardware is indicated in considerable detail under my user profile (click on my username and follow the links to "system spec").


Recently, these BSODs have disappeared to be replaced with: Unknown error: Code 800B0100
Unknown error: Code 80073172
Unknown error: Code 8007065E
Paul King

A:BSOD from Windows Update

Hello Paul and welcome to Seven Forums.

Since you're dealing with BSOD issues, it would help if you set up your machine to generate dump files whenever you get a BSOD. And then follow the BSOD posting instructions.

Dump Files - Configure Windows to Create on BSOD

http://www.sevenforums.com/crashes-d...tructions.html

If I'm understanding things correctly, you're trying to install Windows Updates but one or more of them are causing a BSOD. Is the computer set to "Install updates automatically (recommended)"? If so, you probably won't know for sure which update is causing the problem. It's better to install updates manually in small groups (maybe 5 at a time.) Keep track of the KB numbers. Restart the computer after each group and make sure things are working as they should. If there are problems you'll know which group of updates to uninstall. Then try installing one at a time, rebooting after each one, and check the computer. They'll either all install correctly or you'll know the specific update causing problems. Start with the Critical updates first, then Important, then Recommended, then Optional. This is a slower method but usually gives better update results.

Windows Update Settings - Change

9 more replies
Answer Match 41.58%

It seems after today's updates, I'm having BSODs when trying to login to Windows. The worst thing is, the updates failed to install and I get the "Reverting back" message and my PC restarts. The updates are "Update for Windows 7 for x64-based Systems (KB2647753), (KB2729094), (KB2732487), and (KB2732500)." I suggest everyone avoids this right now because after a quick Google search I'm not the only one. I've attached my Seven Forums zip file. Thanks for any help!

A:BSOD After Windows Update

Hello MCleveland and thank you for posting.

I will not dig too deep into this BSODs, because I already know what's going on. Microsoft is currently fixing the BSODs issues regarding updates as the KB2647753 legacy. Microsoft has temporarily pulled back this update and hopefully they'll release a fix, very soon.

Same Problems

Network Defend: Microsoft Update KB2647753 is broken (Fix it)
KB2647753 update problem good clear solution - Tech Support Guy Forums
Problem with Windows Update for KB2732500 - Microsoft Answers
Operating Systems [Archive] - Page 61 - [H]ard|Forum

It was released in August and should be fixed soon.

Best Regards,
Frederik.

2 more replies
Answer Match 41.58%

Please can anyone help. Done chsdsk last time and solved. This always happens after windows update, what is going on? Do I disable in future and leave you good people alone? Are they really nesscesary?

A:BSOD after windows update again

Your logs are incomplete, important files are missing that we need to analyze your issue/s. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.

6 more replies
Answer Match 41.58%

Any help would be greatly appreciated.

Kind regards

A:BSOD after update from Windows 8.0 to 8.1

Hi Dylin & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:
1: kd> k
Child-SP RetAddr Call Site
ffffd000`43fd3f98 fffff803`7dc04be2 nt!KeBugCheckEx
ffffd000`43fd3fa0 fffff803`7dad4869 nt! ?? ::FNODOBFM::`string'+0x1ca32
ffffd000`43fd4040 fffff803`7dbe1f2f nt!MmAccessFault+0x7a9
ffffd000`43fd4180 fffff801`b1891d11 nt!KiPageFault+0x12f
ffffd000`43fd4310 00000000`00000000 xchalx64+0x11d11


As we can see from the analysis, the "xchalx64.sys" is causing the problems. It is related to your VixS XCODE AvStream. Let's check the driver date of this driver -

Code:
1: kd> lmvm xchalx64
start end module name
fffff801`b1880000 fffff801`b1df4000 xchalx64 T (no symbols)
Loaded symbol image file: xchalx64.sys
Image path: \SystemRoot\system32\DRIVERS\xchalx64.sys
Image name: xchalx64.sys
Timestamp: Sat Sep 08 00:11:01 2007 (46E19B3D)
CheckSum: 00577032
ImageSize: 00574000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4


As we can see from the time stamp, it is extremely old to work with Windows 8.1 . I would suggest you to find an updated driver for this one or remove the software.

Let me know how it goes ^_^

2 more replies
Answer Match 41.58%

Was installing the "important" updates, and got a BSOD. .dmp file is attached.

A:BSOD during Windows update?

BSOD caused by KernExplorer64.sys which is part of Lavasoft software, it is a known issue with Ad-Aware.
Remove it and install MSE


Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 93, {8dc, fffff8a000001a80, fffff8a008102370, 1}

Unable to load image KernExplorer64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for KernExplorer64.sys
*** ERROR: Module load completed but symbols could not be loaded for KernExplorer64.sys
Probably caused by : KernExplorer64.sys ( KernExplorer64+1277 )

INVALID_KERNEL_HANDLE (93)
This message occurs if kernel code (server, redirector, other driver, etc.)
attempts to close a handle that is not a valid handle.
Arguments:
Arg1: 00000000000008dc, The handle that NtClose was called with.
Arg2: fffff8a000001a80,
Arg3: fffff8a008102370
Arg4: 0000000000000001

Debugging Details:
------------------
CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x93

PROCESS_NAME: System

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff8000332e1d3 to fffff800030d3740

STACK_TEXT:
fffff880`08ca... Read more

2 more replies
Answer Match 41.58%

I recently acquired an annoying adware virus after installing a program, called WebCakeDesktop.Updater.exe in Task Manager. I ran a scan on my computer (I use Malwarebytes), quarantined and deleted all redflagged and related items, and thought I was done with it. Nope. I went into add/remove programs and uninstalled all related programs. Still nothing. So I opened Firefox, and reset it. Opened Internet Explorer to reset, but I couldn't find a reset option anywhere, so I went to update to IE8. Upon attempting to install it, it gave me an error message that I could not install IE8 because a Windows update needed to be installed. It linked me to said update, and naturally, I went to install the update. It prompted me to restart the computer, and I did so... Only to be met by a blue screen of death.

The error message is as follows:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart you computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check you hard drive to make sure it is properly configured and terminated.
Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

***STOP: 0x0000007B (0xBACC3524, 0xC0000034, 0x00000000, 0x00000000)

---

I cannot start up Windows XP in any mode. These modes inc... Read more

A:BSOD After Windows Update

10 more replies
Answer Match 41.58%

Hey everyone, so yesterday I swapped my hard drive with a different from another computer. Everything went well and I reinstalled the OS (win7). Everything went through and smooth until windows updates came though. So last night I shut off my pc (it installs during shut off) and I went to bed. I woke up in the middle of the night and saw BSOD. so I shut off my pc, woke up this morning turned on my pc again and it said (please wait..) then bsod once again. When I tried safe zone, I got the message "Failed to Configure windows update, reverting changes..".

logs are attached to the thread.

A:BSOD during windows update

Hi John .

The bugcheck seem to suggest a HDD hardware error, this could also mean
that the SATA data and power are not seated very well.
Start by opening up the PC and reseating the cables on both ends making sure there
aren't any obstructions most commonly dust.

Then test the drive for physical errors because trying to troubleshoot
failing hardware is not going to get us anywhere.

A question do you have all your data backed up?
Please answer before commencing with the steps below.



   Warning
The Following Method Should NOT Be Performed On An SSD!
Testing the HDD:
Perform a Disk Check | Disk Check - Use the /r switch, Follow OPTION TWO - command prompt at startup.
Then Post the results following | THIS METHOD
Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
If SeaTools for Windows is unable to recognize your HDD visit HDDdiag and follow the instructions.
If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fxkey.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try... Read more

1 more replies
Answer Match 41.58%

I was just redownloading Windows 7 Home Premium to fix any possible errors and BSOD'd.

A:BSOD during Windows Update

I was using the Windows Installation Disc.

9 more replies
Answer Match 41.58%

Hi everyone.

As soon as I updated to Windows 8.1 I had BSOD issues, specifically MEMORY_MANAGEMENT. Additionally Chrome was acting up, tabs weren't loading, then my system would BSOD.

Any help would be greatly appreciated!

Thanks!

A:BSOD with Windows 8.1 Update

Missing the systeminfo.txt report. Please check Windows Update and make sure that you have all Windows Updates. Make repeated checks (2 or 3) between reboots to make sure you have them all.

D: drive only has about 7% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install it immediately!

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

LogMeIn Remote drivers date from 2007/2008. Please uninstall this program immediately.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ElbyCDIO.sys Thu Dec 16 17:58:13 2010 (4D0A9985)
CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys

VClone.sys Sat Jan 15 11:21:04 2011 (4D31C970)
VirtualCloneCD ... Read more

5 more replies