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BSOD on Dell XPS 13 9Q33: Alps Pointing Drawing 12C Driver

Q: BSOD on Dell XPS 13 9Q33: Alps Pointing Drawing 12C Driver

Update April 30 2015 for Alps Pointing Drawing 12C HID Driver.

Dell XPS 13 9Q33 Windows 8.1. Intel I7, 8GB. SSD.

Took me a while to figure this was the culprit. Caused System Service Exception on re-start. No logs available.

A: BSOD on Dell XPS 13 9Q33: Alps Pointing Drawing 12C Driver

I have the same system as you and keep getting the Service Exception BSOD. How did you fix it? Thanks

4 more replies
Answer Match 97.86%

I am in search of drivers for the touch pad on my Dell Inspiron 1525 Laptop. Dell does not support x64 so there is no help there.
Here is my system info:
Version 6.0.6001 Service Pack 1 Build 6001
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model Inspiron 1525
System Type x64-based PC
Processor Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz, 1833 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. A16, 10/16/08
Installed Physical Memory (RAM) 4.00 GB

If all else fails and no driver can be found cant someone tell me how to disable the pointing device?

Thank you.

A:Vista x64 driver for Alps Pointing Device

there are 64 bit drivers here

Alps Pointing-device Download - Alps Mouse Drivers

dunno if they'll be any use to you?

3 more replies
Answer Match 97.02%

My computer takes a good 10 minutes to load up. It gives different messages every time I turn it on. Today the messages are: Alps pointing-device driver has stopped working; and Microsoft windows search Indexer stopped working and was closed?

can anyone tell me how to fix this? Visata is driving me mad!!!!

A:Alps pointing-device Driver has stopped working

Your Alps pointer problem is probably driver related. To fix it:
1. Open Windows Explorer
2. Right click on Computer & choose properties
3. Open Device Manager (Admin password may be required)
4. Under Mice & other pointing devices, right click Alps pointing-device & choose Update driver software
5. Choose Search automatically & it will download and install the latest signed driver from the windows repositories & hopefully that will fix that problem.

good luck, hope this helps

1 more replies
Answer Match 95.76%

I'd appreciate some help. Ever since the Big Windows 10 update nearly two weeks ago, the automatic updates history shows that Windows is updating and installing the ALPS pointing device driver once a day, nearly every single day. Obviously this is a bug. I don't get any message telling me that the update failed, however. It just seems to mindlessly repeat the operation every day for no good reason. I've searched various help forums and it would seem that it's impossible to disable automatic updates for any single or specific driver, because Windows knows best . I understand that I can simply disable the device and its updates, but I don't want to do that, even though I rarely use the touchpad (I have the touchpad disabled when a USB mouse is plugged in). Also I should point out that this is not interfering with my laptop's performance per se, as far as I can tell. It's just annoying to know that this is happening every day and is a needless bit of activity! Thanks for any help you can give me.

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Answer Match 81.9%

My computer keeps saying 'Alps pointing device has stopped working' i have tried to update it from the device manager but it says that its up to date but the messages come up at least 3 times a day. anyone know whats wrong?

Compaq Presario C700
Alps pointing-device version

A:Alps Pointing Device

What is the correct model number for your Compaq Presario?

Are you using XP or Vista?

Here is version for Vista. It's an .exe file, so download and save it, then double-click it to start the install process, then restart.


1 more replies
Answer Match 81.9%

On my laptop (Presario C700), after about 10 minutes I get a message saying that the alps pointing devise isn't working. However, there seems to be no problems with the curser/pointing device. Why is this message coming up? Is there anything I can or should do? (I really don't want to do anything unless necessary)


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Answer Match 81.06%

I have tried everything to solve this, even a clean install but still doesn't work, so here's my issue.

Went to sit down on the couch last night and discovered my touchpad wasn't working, even the software wasn't running, do went straight to device manager, no issues higlighted, but my touchpad that usually shows up as "Alps Pointing Device", was shown as a HID-compliant mouse.

The software and drivers were still installed, so tried to reinstall it, but got the "this device cannot be started. (code 10)" error, but then did show up in device manager as Alps Pointing Device, but obviously with the yellow triangle.

Just had a tinker when I've got home, still to no avail, but did notice this (see attatchment).

I can understand it showing 2 mice, as I use a wired Raptor the majority of the time, but it's showing that I have two keyboards.

Between Saturday and lastnight, the only install I had done was Everest Ultimate Edition, and nothing else had been played with, but the fact it's not working after a reinstall, makes me fear the worst, but at the same time, Windows is registering it as working.

I've tried options in normal mode, safe mode, run as admin, compatibilty mode, and now out of ideas.

Any ideas?

A:Alps Pointing Device (code 10)

No one has any idea what could be causing this?

3 more replies
Answer Match 81.06%


Bought an Acer laptop last week (running windows 7), and already the touchpad has stopped working. Checked the control panel for any obvious solutions, but everything seemed normal. I later went to the device manager, right-clicked on "alps pointing device" and went for "update driver software." After restarting, it renamed to "PS/2 compatible mouse" and the touchpad just doesn't seemed to be recognized at all now

Any help on this would be appreciated, pretty sick of using my leg as a mouse mat! Thanks


A:alps pointing device not working


1 more replies
Answer Match 79.8%

It's been a few months since apoint.exe started on startup even though it's checked in the startup items. Because of that, I had to copy and past the shortcut for the apoint.exe and click it on every time I turn on the laptop. Any reason why this might be happening? Do I have to reinstall it?

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
Processor: Intel(R) Pentium(R) CPU P6100 @ 2.00GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 2
RAM: 7854 Mb
Graphics Card: Intel(R) HD Graphics, -296 Mb
Hard Drives: C: Total - 294674 MB, Free - 193477 MB;
Motherboard: Sony Corporation, VAIO, N/A, N/A
Antivirus: avast! Antivirus, Updated and Enabled

A:Alps Pointing Device not starting on start up

6 more replies
Answer Match 78.96%

Laptop = Sony Vaio VGN-FZ140E
O/S = XP Pro SP3 (32-bit)

I was about to make a final image of my laptop before doing a fresh installation but the Alps pointing device has stopped working all of a sudden. It was working just fine and the only thing that did was remove all crap from my laptop using a freeware uninstaller called Revo.

The attached image shows what I get in the device manager. When I remove the HID compliant mouse ting (hoping that at the next reboot it will automatically detect my Alps pointing device), the laptop starts, the mouse works but the keyboard does not. I am totally clueless and just want to get out of this misery and sheer agony that I am stuck with for the past 2/3 days


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Answer Match 78.96%

Hi ,
I have windows 7 on my hp pavilion dm4 and everytime i open the laptop different messages pops out ,the last one was " Alps pointing device stopped working" and before ,other different messages like the "consolo windows stopped working" later " com-surrogate-error"
I do not know what is the problem, can anyone help me about this?


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Answer Match 78.54%

Just finished to the upgrade from Windows 7 to Windows 8. The upgrade went surprisingly seamless and except for the long download and installation was a breeze. I am still learning to get around on my laptop. I upgraded on a Dell XPS m1530. The only thing I was required to uninstall was my Alps touchpad. I have looked everywhere and can't seem to find a Dell (or Alps) Windows 8 driver. I am running a 64 bit processor.

If I can't find a Winows 8 touchpad driver, is it possible to locate a Windows 7 driver and use it. Has anyone been successful doing this. If so, what is the process to install the driver (8 or 7) in Windows 8.

I am fascinated with the process to setup Windows 8 and just as amazed at how it works. It does work much better with my laptop then I thought it would!!!

Thanks for any and all suggestions.

A:Dell Touchpad Alps! Can't find driver. Help[

Just finished to the upgrade from Windows 7 to Windows 8. The upgrade went surprisingly seamless and except for the long download and installation was a breeze. I am still learning to get around on my laptop. I upgraded on a Dell XPS m1530. The only thing I was required to uninstall was my Alps touchpad. I have looked everywhere and can't seem to find a Dell (or Alps) Windows 8 driver. I am running a 64 bit processor.If I can't find a Winows 8 touchpad driver, is it possible to locate a Windows 7 driver and use it. Has anyone been successful doing this. If so, what is the process to install the driver (8 or 7) in Windows 8.I am fascinated with the process to setup Windows 8 and just as amazed at how it works. It does work much better with my laptop then I thought it would!!!Thanks for any and all suggestions.I was finally successful with my Asus laptop using Windows 7 64 bit drivers off the Asus website. There are no Windows 8 drivers for my laptop.

4 more replies
Answer Match 78.12%

Hello there, I am new to this forum. I use a Sony Vaio VGN-SZ491N laptop that I just recently installed Windows 7 Ultimate 64bit on. However, since updating, my touch pad no longer scrolls. I went to the Sony manufacture site to download the Alps Pointing Device Driver, but it is only for Vista and is not compatible when I try to install it. Has anyone else had this trouble or does anyone know a solution?


A:Sony Vaio Windows 7 Alps Pointing Device Problem

Try this: Drivers - Install Vista Drivers on Windows 7

8 more replies
Answer Match 77.7%

Hi Guys,
I needed some help with my Dell TouchPad, after some sort of drivers upgrade, I'm not able to use laptop touchpad.
Everytime when I boots up my laptop, I get this error ALPS_setmousemonitor error
Tried uninstalling and reinstalling drivers and nothing worked.
Under the device manager, the Windows 10 OS doesn't seem to detect the drivers well and always detect HID compliant mouse which is not the correct mouse driver.
Need help. This problem had been there for weeks and tried resolving myself but none work.

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Answer Match 76.02%

Hace unos dias compre un computador portatil en Nicaragua  Dell Inspiron 5458 y actualizé de windows 8 a windows 10. La sorpresa que me llevo al ver que Dell no tiene ningún controlador para el panel táctil para este sistema operativo.
El Panel táctil es marca Alps y el driver que hay disponible, no opera en Windows 10. Habría que degradar el pc a utilizar windows 8 nuevamente?

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Answer Match 71.82%

Using windows update I was installing the MS Drawing Driver and my keyboard flashed (blue lights) and the next thing a BSOD. I have attached the collected files can someone confirm the MS Drawing Driver is responsible.


A:BSOD while installing MS Drawing Driver

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

Please update the BIOS
MSI Global

BIOS Version: American Megatrends Inc. V1.10, 11/11/2008

0 more replies
Answer Match 70.98%

Hi guys, have been getting heavily frustrated trying to fix these constant but sporradic blue screens on this machine, it mostly happens during video game play but sometimes it will happen when windows is idle as well. It mostly points to ati drivers which i have uninstalled and fresh installed multiple times. Any help would be appreciated im at wits end. I have attached the necessary files as per dm log collector.

A:Bsod random intervals mostly pointing to ati driver?

here is a dxdiag as well, would include dump files but they got wiped attempting to clean registry errors; will upload when the next one occurs.

1 more replies
Answer Match 69.3%

I just this morning installed my drawing tablet on this computer and I got this error about 5 minutes into using it. That's the short story.

The long story, however, is that this is my 13th BSOD since I installed a new HD into this laptop and reinstalled the version of Win7 I had. The difference is that this BSOD is the first one I've got that's not a 7A error and that's actually created a dumpfile. It's something of a revelation for me, but it doesn't appear to be at all related to the BSODs I've been suffering to date. Basically, I don't think this means that my old BSODs will suddenly be making dumpfiles for me too. I am curious whether there might be something in the attached dumpfile zip that tells me more than just the basics of what caused this particular BSOD and might help explain my others. That's for someone who know what they're looking at to determine though. For now, it would be helpful to get a solution to this specific BSOD and then I can work on the BSODs that have been bothering me until now.

Here's a link to my original thread addressing all the BSODs I've suffered previously if that info is of interest to anyone and could perhaps help here...

Various 0x0000007A Stop Errors on Newly Installed Win7 and HD

A:Drawing Tablet Driver related 0x00000C9 BSOD Error

Well, you seem to be able to create dumps after all,

Unable to load image \SystemRoot\system32\DRIVERS\PTSimBus.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PTSimBus.sys
*** ERROR: Module load completed but symbols could not be loaded for PTSimBus.sys
Probably caused by : PTSimBus.sys ( PTSimBus+1c0c )
It's your tablet driver,

Driver Reference Table - PTSimBus.sys

Image path: \SystemRoot\system32\DRIVERS\PTSimBus.sys
Image name: PTSimBus.sys
Timestamp: Wed Jun 17 19:20:48 2009 (4A39A480)
CheckSum: 00008268
ImageSize: 0000C000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
From 2009.



So with this particular crash solved, for now just uninstall this and start working on your other thread.

3 more replies
Answer Match 68.88%

Hi guys. I have windows updates set to manual. Yesterday i checked for updates  and found more that 10 important updates. I selected all for installing. I recieved two _80070103  error
messages for  "Microsoft - Pointing Drawing - Microsoft Hardware USB Mouse" and "Microsoft - Keyboard, Other hardware - Microsoft Hardware USB Keyboard" updates. I looked at update history and found out 8 similiar update failures !
 I have windows 8.1 and i use wireless keyboard and mouse.  Shall i just unistall that failed updates or it might affect my mouse and keyboard performance? Thank you!

A:microsoft - pointing drawing - microsoft hardware usb mouse download fail.

Hi Alona,
If you receive Windows Update error 80070103 while installing updates, you might be trying to install a driver that is already installed on your computer or a driver that might be less compatible than one you already have installed.

So, if you did not encounter any performance issue about mouse and keyboard before, you can hide these updates and don't install them again.
Best regards,Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Niko Cheng
TechNet Community Support

3 more replies
Answer Match 67.62%

Does this pen 750-AAMI work with the Dell XPS12-9Q33?

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Answer Match 61.32%

I have a client who wants their tapping feature of their laptop touchpad to be turned off. Scoured all over the internet and although it says to go to device properties, then hardware then advanced, the option for touchpad is not even an option. Not sure where to go from here. I have seen in Ubuntu u can work with the config file, but I really feel more comfortable doing something within windows not by messing with config files. Any help would be appreciated

A:Solved: Win XP Dell Alps Touchpad

16 more replies
Answer Match 61.32%

I have a Dell Inspiron 1420 laptop and my mouse used to work fine then randomly the mouse started working slowly and the scrolling settings had to be re-enabled every time I restarted my computer. I have Alps version: and have gone to the Dell website and uninstalled my mouse program and reinstalled it and it still won't work. If there is another website for a more updated version of Alps or if there is something internally wrong with my computer any help would be appreciated!! THANKS!

A:Dell Touchpad Alps Problem

8 more replies
Answer Match 60.9%

i broke my dell xps 12 model 9Q23 lcd screen and i've been searching high and low for a replacement screen but to no avail. I have however found a replacement lcd screen for dell xps model 9Q33, from a quick google search, they both look similar to one another but with different specs.
So i was wondering if i purchased replacement lcd screen for model 9Q33, would it work on model 9Q23?


A:Does dell xps 12 model 9Q33 lcd screen would work with xps 12 model 9Q23?

According to, the LCDs for one don't work with the other despite the similarity in design of the two systems.
There are some places showing screens for the earlier 9Q23 in stock.

1 more replies
Answer Match 60.06%

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8 Pro, 64 bit
Processor: Pentium(R) Dual-Core CPU T4400 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3032 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1), 14 Mb
Hard Drives: C: Total - 223434 MB, Free - 163950 MB; F: Total - 476906 MB, Free - 464199 MB;
Motherboard: Dell Inc., 0G848F
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled

Inspiron 1545

For some reason my Alps touchpad was enabled I had disabled it awhile ago
Now trying to disable my Inspiron touchpad.
Touchpad button not shown in device manager for mouse
Tried to download following ALPS touchpad drivers but cant run them they say they have compatability issues and Microsoft has no soulition
R270497, R228446
I have disabled touchpad before by downloading a driver not sure what driver i used only know it was for Win 7 as
Win 8 had no driver at that time Think driver I used was R270497
Any help greatly appreciated.


A:Solved: Alps touchpad driver

7 more replies
Answer Match 60.06%

I have good news for laptop users with built in ALPS Touchpads. Acer/Gateway (same company) have been generous to create a new driver for Windows 8 32/64-bit users.

To make sure that your ALPS Touchpad may be compatible with this new driver for Windows 8, make sure that before upgrading to Windows 8, in Windows 7 open Device Manager, check the "Mice and other pointing devices" category and your Touchpad should be listed as "ALPS Pointing-device".

If it is, then you are a candidate to install the newly released drivers. Click the link for a direct download from Gateway.

The link below is for driver verison 8.100.2020.112 (Windows 8 32/64-bit)

The link below is for driver verison 8.100.2020.116 (Windows 8 32/64-bit)


1. Unzip the file.
2. Double-click on setup icon and install.
3. Reboot.

After installation, this new driver adds Windows 8 gestures that are found on Microsoft Surface and other tablets for the TouchPad. There are other features there, but those are up to you to experiment with.

You can access the TouchPad settings by either clicking the TouchPad icon in the taskbar or by going to Mouse Properties in Control Panel.


For users that have tried this driver and the swipe gestures do not work, it might be that your ALPS TouchP... Read more

A:Windows 8 ALPS TouchPad Driver

Just upgraded my Dell laptop to Windows 8 and could not deactivate touchpad when using Bluetooth or USB mouse. I downloaded the ZIP file using the link above, unzipped it, and installed it. I works on my Dell Inspiron 1545. The ZIP file contains both 32 and 64 bit versions. Many thanks for guidance and explanation.

5 more replies
Answer Match 60.06%

I have a Lenovo G530 4446-25u. Recently my Windows XP partition became corrupted after a system recovery which forced me to initiate a recovery install. This wiped out the touchpad driver I had installed. So I re-downloaded the package from the Lenovo website which installs the Synaptics Pointing Device software and ALPs Touchpad Driver automatically. The thing is the ALPs Touchpad Driver always fails to install with no indication why. The reason this is annoying is because my touchpad is extremely sensitive and it is always clicking when typing. Without this driver in XP I cannot disable tapping. This has turning into a major issue believe it or not as I use my laptop generally to type papers and take notes during lecture. I've also tried installing the driver in safe mode but I get the same results.

Thanks in Advanced,

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Answer Match 60.06%

I need a "good' Alps touch pad driver.
Something with similar options such as synaptics....preferably swipe and coast scrolling. All of the Alp drivers I have tried have jumpy scrolling ...jumping a few lines at a time rather than matching actual finger movement.
Since Alps touchpads seem to be gaining popularity with the manufacturers,I am hoping a good driver now exists.

I have found one that didnt jump a few lines{precision scrolling} at the dell site but it didnt have continued scrolling...meaning when your finger reached the bottom corner,scrolling stopped rather than continued until lifted or moved back up.
I would settle for continued scrolling without the jumping of lines{precision scrolling}....but opt for the coasting feature.....So in a nutshell I need precision scrolling..with continued and or coasting scroll options.

If anyone has a good alps driver on their laptop or knows of a good Alps touchpad driver..I need the model number for the unit or the version number of the driver

A:Solved: Alps touchpad driver

9 more replies
Answer Match 59.64%

Dell Latitude E6430 upgraded to Windows 10 recently, all recent updates. Not sure when, after one of the driver updates, it gives an error at startup after login in:
File Access Denied
You'll need to provide administrator permission to delete this file
Company: Alps Electric Co., Ltd.
If I press continue, it gives error that file is in use. Same error for all files in TouchPad driver. If I skip, touchpad works fine, the touchpad setting utilities work fine. But for some reason it wants to delete itself everytime system starts up.
Tried uninstalling the Dell TouchPad driver and reinstalling, several times, but always get the same error after login.
Any idea what could be the problem?

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Answer Match 59.64%

For about two months now, the touchpad on my Dell Inspiron 1420 has not worked properly. The touchpad does not respond to touch (at all) nor do the buttons work. Additionally, the touchpad driver does not show up in ?Device Manager? at all. The files do still exist under ?Dell Drivers? though and the application can be found under ?programs?.

So far, I have:

-uninstalled and re-installed the touchpad driver (many times). If I remove all files and re-install the drivers, and reboot as instructed by the prompts; the touchpad will usually work until I put the computer to sleep or restart it. Then, once again, no response at all. The icon in the bottom right of the desktop also disappears, as does the driver in ?device manager?. The files still exist though in ?dell drivers? and under ?programs?.

-started the computer in safe mode. The touchpad works fine anytime I am in safe mode.

-disabled all programs (programs that had that option) that run on start up. I did this thinking that a start up program was controlling the touchpad since it starts fine in safe mode. The Alps driver (for the touchpad) that should appear under start up programs does not and I have never disabled it when it did show up. Stopping all programs that run at start up did nothing to fix the touchpad.

-I run AVG anti-virus software every day and have run Ad-Aware antispyware multiple times but this seems to have no effect on the touchpad problem.

At this p... Read more

A:Dell Inspiron 1420 Alps touchpad stopped working

I am thinking that maybe that is a 64bit, if so then you are having a driver conflict, i suggest that you make sure you have the right drivers from the Dell website for your Laptop, or check you Even viewer logs to see what could be the cause of that problem.
If that isn't the problem, then lets us know...

7 more replies
Answer Match 59.64%

manually uninstall Alps Touch Pad Utility??
"Windows Button "R" paste into run dialog
"C:\Program Files\DellTPad\Uninstap.exe" SILENT
Or Located here
"C:\Program Files (x86)\DellTPad\Uninstap.exe" SILENT

Afterwards go refresh your Windows 8 Setup Advisor and proceed with removing the other verious software demand or just do refresh and install windows 8 pro Hi5 Good luck!


A:Dell Laptops, manually uninstall Alps Touch Pad Utility??

Why would you want to do this? Please explain.

1 more replies
Answer Match 59.22%

Inspiron 17R N7110, Windows7 Home Premium
I am trying to install the current Alps touchpad driver R307442.exe as listed under my service tag. Of course I am doing this to have some control over the touchpad, which I have none now.  The installation fails every time (install wizard).
I have looked at the other driver updates, and there are 2 bios updates, but it doesn't appear they would affect the Alps install (bios#1 for Windows8 upgrade, bios#2 to revert to old bios) and I don't want to install them anyway.
Any help in installing this Alps driver is much appreciated.

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Answer Match 59.22%

I have a Dell Latitude E5530 using win 8. I've been away for about a month and have not signed in.
Today I signed-in and requested to update to the new windows 8.1 version. Upon completion and restart of my laptop,
I keep getting this warning box message. "ALPS driver has found IOCTL - error:320".
Click ok and message box goes away, but keeps displaying every attempt I log in.

How can I fix this problem?
Is there some new Alps driver I need to download?
Never had this problem before I applied 8.1 updates.

A:Annoying ALPS driver error message.

You should be able to go to the Dell Support site for this laptop and download the ALPS driver.

If you have updated to 8.1, there may not be an ALPS driver for it yet, try the one for Windows 8. This is for 8.1

Driver Details | Dell US
If you go to Dell Support on your laptop, you can use the Auto Detect laptop, it will shunt you to the proper page to download drivers. If you have 8.1 it may give you a page with no drivers, in that case you will have to change the OS to Windows 8. But I just checked, they have 8.1 drivers.

3 more replies
Answer Match 59.22%

Need Windows 8 64-bit driver for Alps touchpad on  PC Notebook HP Pavilion - 14-v203la (ENERGY STAR)  to fix scroll.

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Answer Match 59.22%

)I have a Lenovo Z510 laptop with came with Alps touchpad. Ever since Windows 8 and now Windows 10 I have been having issues with the drivers. In the last 2-3 years, Lenovo has never addressed this issue, nor have they pushed any updates to the drivers. Lenovo finally published drivers after Windows 10 release and it still has issues.I have tried two versions of the drivers and both of them have this issue:ALPS_v8.201.1611.242 (Published by Lenovo)ALPS_v8.201.1611.249 (Publish by Microsoft through Windows 10 update)I am on Windows 10 x64bit edition.Since Windows 8, I have the updated BIOS installed ( have installed the latest drivers from Lenovo's websiteThe bug: When using an external mouse (USB/Bluetooth), I always disable the touchpad using the Fn+F6 key. However, after a shutdown/restart the touchpad doesn't get re-enabled. Thus, in a situation where I shutdown my PC with the touchpad disabled, followed by starting the PC again but without an external mouse, the touchpad is non-functional and I can't move the  cursor after logging into Windows. Even after pressing the Fn+F6 key mulptiple times, the touchpad doesn't get enabled. I have to connect the external mouse again to actually use the PC. In Windows 8, restarting the PC by holding down the power button would re-enable the touchpad in a situation where I don't have access to an external mouse. However, in Windo... Read more

A:Z510 Alps touchpad driver buggy and keep getting c...

Dear Sir Hope my message finds you well. i see you made big effort & many steps, but BIOS update may caused that last serious problem. so i believe you should deliver your device to the nearest service Center to Check your machine. Best Of Luck  

5 more replies
Answer Match 58.8%

Hi, I would like to ask how to change a function assigned to a gesture (e.g. to a 3-finger flick navigation). After the recent APLS driver update it has changed from "back/forward" to "task switch" and I'd like to change it back (w/o reverting the driver, of course). Also applies to other gestures, like e.g. 2-finger tap would be nice to perform a middle button click for me.

I don't see a way to change this from the (IMO bad) driver advanced settings UI, unless purely experimenting with registry settings. I'm not against a registry manual edit, some details on what and where to change would however be appreciated.


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Answer Match 58.8%

I'm seeing this error whenever I turn on my laptop ( Dell Latitude E6420). How do correct this?
Here is a screenshot if it helps.
Thanks in advance.  

A:How to resolve - ALPS driver has found IOCTL error: 320

How do I remove the above error message from appearing on each time I sign on

3 more replies
Answer Match 57.12%

I just bought a HP Pavillion dv6000. I am trying to enable the scroll on the touch pad. When I go to the control panel to mouse a message come up stating: UNABLE TO CONNECT TO THE SYNAPTICS POINTING DEVICE DRIVER. Can someone tell what I need to do to connect.


A:Synaptics Pointing Device Driver

Sound like the driver may not be properly installed. First check Device Manager to see if it's working OK (Start...Run...type in "devmgmt.msc" (without the quotes) and press Enter. See if the device has a red x or yellow ! by it.

You can go to the HP site and download updated drivers for the touchpad if need be.

Then, check in Control Panel for the Mouse or Pointing Device option - then open it to see if the rest of the software is functioning correctly.

Finally, ensure that any switches that may enable this are turned on (there may not be a switch - I'm unsure about HP laptops). But I had a similar problem with a touchpad that took 2 hours to solve - and all it was was that the switch was off!

6 more replies
Answer Match 57.12%


I have an issue with one part of the Personalize setup, that I cannot resolve. Some time ago [I don't know how or when], the touch-pad on my Laptop became 'inactive'....I can't use it. The device shows up in all the right places as being OK, but I have been unable to find a locale where I can re-activate it.

When in Personalize, I click on to the Mouse settings section, I get this attached error message. The window for changing settings for my wireless mouse appears, once I have checked out the OK. Any thoughts?

Attachment 7232

And the Solution was?

.....right in front of my rather large proboscis! Plain bloody common sense..

First. Go to; Control Panel>Programs and Features[Classic View]>Synaptics Pointing Device Driver[Right click]>Uninstall.

Second. Go to; >Support and Driver Downloads>Drivers><Select your system>Run or Save etc.

That's it! No sweat!

And the second part is; Read your PC or Notebook User Guide!

After doing the above, the Touchpad was still not working. So today, I decided to go back to basics and consult my Acer Aspire User Guide......the solution at last!Somewhere in the mists of time, Fossilised had turned the thing OFF!

My system has the function where the Touchpad can be activated or disabled, by use of Hotkeys.

Hot Keys> Touchpad Toggler> press keys, <Fn>+<F7>, and presto! You can now turn your Touchpad on and off at will.

I'm off now to buy a new used b... Read more

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Answer Match 57.12%

what is is exactly and is it essential to my laptops fuctionality? if I remove it will it harm my pc or if I need a specific driver can I just go to manufacturers site?

A:synaptics pointing device driver

schugeorge said:

what is is exactly and is it essential to my laptops fuctionality? if I remove it will it harm my pc or if I need a specific driver can I just go to manufacturers site?Click to expand...
The pointing device in question is the touchpad and the left and right clicking buttons on your laptop so it's probably better to go to the manufacturer's site and find the right driver.

2 more replies
Answer Match 57.12%

what is is exactly and is it essential to my laptops fuctionality? if I remove it will it harm my pc or if I need a specific driver can I just go to manufacturers site?

A:synaptics pointing device driver?

The pointing device driver...allows notebook users to use that small area on the the same way that some use a mouse.

Me, I prefer a mouse. Sooo...if I remove mine from my laptop, there's no impact. If I used that area on the laptop, I would not remove the drivers for it, unless I thought that the drivers were damaged and needed to be replaced.

Chances are, replacement drivers are available for download at the website of the laptop manufacturer.


1 more replies
Answer Match 56.7%

Hi there, new user here.

My Synaptics Pointing Device Driver is malfunctioning and I need to uninstall it. However, when I try to do so I get an error message telling me I must be an administrator to do so and to "please log off and log back on as administrator". I am already the administrator of my user account, but after some googling I found out I could enable a "true" administrator account of Windows 8.1 by doing
net user administrator /active:yes

and logging on to the now unlocked "true" administrator account.
After doing this I still get the same error. I've tried running control.exe as administrator but no luck there either. I've tried reinstalling the driver as well, which completes without errors, but nothing changes. Any help here?

I'm puzzled as to how it's even possible to create a third party application that defies the highest administrative level of windows 8.1. It seems like malware pushers should take some pointers from synaptics...

A:Uninstalling Synaptics Pointing Device Driver

That's not normal. I installed and then uninstalled the Synaptics driver on my wife's Acer Windows 8.1 laptop. It turned out it has an ELANTECH touchpad, not Synaptics. What ever is going on may be why its malfunctioning.

7 more replies
Answer Match 55.86%

Problem number 1:
recently after a restart the scroll button stopped working on my lap top. when i went into the control panel and double clicked "mouse" a message came up saying "unable to connect to the synaptics pointing device driver"
any help in fixing this would be great thanks.

problem #2:
In trying to open windows defender, I get a message saying "This application has failed to start because MpClient.dll was not found. Re-installing the application may fix this problem."

Any help would be great. thanks.

More replies
Answer Match 55.86%

When I sat down at my creaky old XP machine this morning, I discovered that the scrolling feature on the touchpad no longer worked. Previously, I could drag my finger along the left edge of the touchpad to scroll  a window, All of the rest of the touchpad functions are working.
I opened the Control Panel and then the Mouse applet. I got the message in the title:
     Unable to connect to Synaptics Pointing Device Driver
The actual pop-up is in the attached screen shot.
I think the Synaptics applet that runs in the background somehow got disabled.
Can anyone help me get it reenabled?

A:Unable to connect to Synaptics Pointing Device Driver

The problem seems to have fixed itself. I just had to reboot after a software upgrade. When the machine came back up, the Synaptics applet was running again and the scroll feature is working. I had tried a reboot previously to try and fix the problem without success so I don't know what was different this time. Random gremlins.

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Answer Match 55.86%

My scrolling on the touchpad hasn't been working for the last few days, and so I went to the Mouse program on the Control Panel and said it was unable to connect to the driver (Please see this page for complete info) And so my question is; What do I do now? Do I click yes and uninstall it? If I did, what do I do next? Oh, and my device is a HP Pavilion dv5-1235dx. Thank you.

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Answer Match 55.86%

Dear Hp Community, I had a problem of my hp envy laptop which occurs few weeks ago and now decided to post here in hp forum becauseno solution can be found on the internet. Ive done a lot of search and try but nothing happens. I experienced that the Synaptics Touchpad doesnt work anymore. I tried uninstalling and reinstalling the driver but i doest help. I cant even see  the touchpad  in the listof hardware and devices.  And whenever select the mouse properties it alway pops up the message like this  Unable to connect to the Synaptics Pointing Device Driver if you have installed another ps 2 pointing device driver please uninstall the synaptics by using the yes button.  You then need to reinstall your pointing device driverfor your external device again.  In the control pannel>device manager> and show hidden device under mice and other pointing device, there is a yellow triange on the HP SMBUS TOUCHPAD. I really need your help hp experts to solve my laptop problem.  Thank you in advance.  

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Answer Match 55.86%

Hey guys,
I'm having problems with the Synpatics Touchpad driver. When I install it, it works great (except for the left-edge-swipe but that's a known problem) but after some time using it, I will eventually get this error. Every single time I installed this driver, I get the error a few days later. When I choose to uninstall it and reboot, my touchpad and keyboard don't work so it uninstalled the whole driver and didn't even use generic Windows 8 touchpad drivers. Then I have to plug in an external mouse for me to be able to reinstall the driver from my desktop. Then I reboot and everything works again but eventually I will get the error again. Now I got the error again and I'm sick of it! Is there a way to fix it? I downloaded the driver from here Drivers | Synaptics and I choose the first one for Windows 8. I know that using HP drivers for my laptop (HP Pavilion DV7-1130eg) could be a better option but they are from 2009 or so, and they don't have the edge swipe gestures for Windows 8 (that lower the pain of the UI-formely-known-as-metro lol). I tryed to let Windows "update" the driver from the device manager (although I knew I was using the latest one) and it downgraded it to a 2011 driver. If I didn't want it, uninstalled and installed the newest one, it was the new one the first time I open it, and the second time I opened it, it reverted back to the 2011 driver (I had BSoD problems in that time that were caused be someting else, so I reinstalled whole Windows... Read more

A:Unable to connect to Synaptics Pointing Device Driver

Please provide this information so we can provide a complete analysis (even though you're not getting BSOD's):

Also, please provide this:

- open Event Viewer (eventvwr.msc)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

23 more replies
Answer Match 55.86%

1--yes, it shows me ' Unable to connect to the Synaptics pointing device Driver' everytime i try to look at the mouse options in the control pannel. I am a vista user and the mouse works fine but i don't know when the options stopped working. after I cancell the massage that come up on the screen (Unable to connect to the Synaptics pointing device Driver) another window shows me the 'Windows host precess (rundll32) has stoped working' sign.

please please tell me how to fix this.

2--I have recently bought a mic to record sound to my laptop and it was working fine untill after a while the sound gets unrecognised or not recorded. I thought there was something wrongwith the mic and checked it on other pc's and works fine. and when i get too close to the mic and scream I can hear a little recorded voice me which makes me think it's just a setting problem ,...but can't fegure out what.

please help! especially with question number 1

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Answer Match 55.44%

Okay, i have a custom build PC by myself and i don't own any Synaptics products at all. But today, it show " Synaptics Pointing Device Driver in my control panel, and i try to uninstall. However, it keeps saying " There was a problem starting C:\Program Files\ Synaptics\SynTP\SynlDLL.dll". I try to search the entire folder inside Program files but is unable to find. What i try next is the search box on file explorer, and the result is none. So any help?

Also, i didn't install any Synaptics Pointing Device Driver at all. It just randomly show up on Control Panel today.

A:Synaptics Pointing Device Driver show in Control Panel but i don't have it?

Go to device manager, right click the pointing device, select properties and click uninstall in Driver tab.

7 more replies
Answer Match 55.44%

I need help with this please, I'm not really an expert in technology, so I think I may have done something wrong.

So here's what happened:

I got tired of my laptop's shutdown being a bit slow, so I went to figure out how to solve it. A forum stated to use the Msconfig' option which only shut down all the drivers when I used basic mode. When I activated normal mode again, everything was fine.

So I decided to see if I could change the mouse pointing, and I get a message saying the Synaptics Pointing Device Driver is not connected and the icon that appears on the windows 7 tray is gone.

Did the driver become removed during that incident or?

A:Synaptics Pointing Device Driver not connected?Plus missing Icon?

Hi Welcome to Seven Forums .. You might need to Re-Install the Driver ..

Go to your Laptops Manufacturer Website and Download the Driver ...

9 more replies
Answer Match 55.44%

I just bought a New Asus x54c notebook, There are some problems i m encountering 1st: my synaptics pointing device driver is automatically disabled at startup .I have to manually start it from Devices and Printers<Mouse Settings.
After that it completely works fine. When i bought the laptop it was working fine ,maybe CCleaner did something , i double checked the startup items, its enabled. I checked at MSCONFIG too ..enabled. Cant find anyhting wat to do.
It will be too big to read so only that problem in this thread. Any help will be really appreciated. Thanks

A:Synaptics Pointing Device Driver Auto Disable at startup

Welcome to Seven Forums,

Have you done any driver updates at all?

If not, download the latest driver for your touchpad from here.
To get to the download select your OS (Windows 7 32-bit) --> click the plus next to Touchpad --> download the first version (v15.3.6.0 - Synaptics Touchpad Driver)

Post back if this solves the problem

9 more replies
Answer Match 55.44%

I bought an Asus K53S laptop about 4 months ago and recently I went to msconfig and disabled some startup programes. One of them was the Synaptics Pointing Device driver. I then enabled it back again and now it won't run in startup eventhough it is marked in msconfig. I have to manually start it in my own by going to Control Panel>Devices and Printers>Mouse Settings in order to the icon appear in the taskbar.

I would be extremely appreciated if anyone could help me with this problem.

A:Synaptics Pointing Device Driver Auto Disable at startup

You don't need half of that stuff running in the background. take the checkmark back out of the synaptics driver in msconfig.

2 more replies
Answer Match 53.76%

I have a Studio 1535 that originally came with Vista and the IT guys at my university upgraded to Windows 7. I really want to be able to deactiviate the Alps Alps TouchPad, v., A01 as I use a wireless mouse and the touch pad highly annoys me. I tried to d/l the driver for the TouchPad but it wasn't compatible. I was hoping on of you fine people could direct me to a compatible driver.

A:win 7 and Alps Alps TouchPad, v., A01

have you checked to see if the touchpad drivers are in device manager.
also if you type mouse in the start search then click the result, there may be a device settings tab that allows you to disable the touchpad when a mouse is plugged in.

4 more replies
Answer Match 53.34%

Hi, I am another victim of BSOD. I've spent months on this and at many times thought I solved it.

Here is my PC Spec:

Pentium 4 (2.67 GHz)
1.5 GB RAM (2 Chips)
Nvidia Geforce 6200 (512 MB) Graphic Card
Windows XP Home with SP3
Free AVG 9.0 AntiVirus
Default Windows Firewall

My Story:
This started like 5 months ago, I thought it might be the RAM because I found that one of my chips was faulty and was not operating on its own, so I replaced it with a new 1 GB Chip. This didn't help, it kept going blue, then the power (240W) supply burned out, so replaced that with a 420W one, thought that this must've been it, but no that wasn't it either.

Then I formatted the PC and reinstalled everything, all drivers making sure all are there and they the lastest, but the damn thing still goes blue. And when typing this for the frist time my PC went blue twice in 5 minutes with 2 different messages.

I would really appreciate it if someone could help me with this.


The minidumps:

A:BSOD: Minidumps pointing at ntoskrnl.exe!?!

Hi -

The bugchecks -


Built by: 2600.xpsp_sp3_gdr.090804-1435
Debug session time: Thu Dec 10 18:56:55.531 2009 (GMT-5)
System Uptime: 0 days 0:02:36.109
Bugcheck 1000000A, {fffffffc, 2, 0, 804dbe7b}
Probably caused by : win32k.sys ( win32k!EnterCrit+14 )
PROCESS_NAME: iexplore.exe
Built by: 2600.xpsp_sp3_gdr.090804-1435
Debug session time: Thu Dec 10 18:52:47.109 2009 (GMT-5)
System Uptime: 0 days 13:34:35.712
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
Bugcheck 100000D1, {8ff85afc, 2, 1, b417ba0e}
Probably caused by : avgtdix.sys ( avgtdix+4a0e )
PROCESS_NAME: iexplore.exe
Built by: 2600.xpsp_sp3_gdr.090804-1435
Debug session time: Mon Dec 7 07:41:44.171 2009 (GMT-5)
System Uptime: 0 days 3:25:29.785
Bugcheck 1A, {41785, c0c00000, 5902b, 0}
Probably caused by : memory_corruption ( nt!MiRemoveWsle+bd )
BUGCHECK_STR: 0x1a_41785
Built by: 2600.xpsp_sp3_gdr.090804-1435
Debug session time: Thu Dec 3 07:42:30.234 2009 (GMT-5)
System Uptime: 0 days 3:19:59.834
Bugcheck 1A, {41284, 2059001, 6c08, c0503000}
Probably ca... Read more

6 more replies
Answer Match 53.34%

Every month or so it seems that a BSOD ups and grabs me. I have used BlueScreenView to try to get some idea of what is going on. It seems to indicate that ntoskrnl.exe is the main offender, but I am unsure what to do to correct the problem. I have uploaded a zip file per instructions named ''. Hope someone can help. Many Thanks

A:Monthly BSOD pointing to ntoskrnl.exe

Welcome to SevenForums.

Start Menu\Programs\AVG Public:Start Menu\Programs\AVG Public
Start Menu\Programs\AVG PC Tuneup 2011 Public:Start Menu\Programs\AVG PC Tuneup 2011 Public
Start Menu\Programs\AVG PC Tuneup 2011\Utilities Public:Start Menu\Programs\AVG PC Tuneup 2011\Utilities Public
AVG contributes in BSOD-s. Please uninstall for testing purpose.AVG | Download tools and utilities
Please remove

Start Menu\Programs\Prevx 3.0 Public:Start Menu\Programs\Prevx 3.0 Public
Uninstall using the free version of Revo uninstaller in advance mode to delete registry entries. Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
You shouldn't be running two antivirus software: is it bad to run multiple antivirus programs? -

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-Microsoft Security Essentials, Free antivirus for windows.
Malwarebytes Anti-Malware Free
Good and Free system security combination

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :Click on the start
Type CMD o... Read more

5 more replies
Answer Match 53.34%

i just built my first computer and as the title says, i have had multiple Blue screens occurring at random intervals, sometimes at start up, sometimes after couple hours of use. the reason given if given one at all are the following reasons:irql_not_less_or_equal,
system service exception,

i attached the zip of all the memory dumps along with a screenshot of blue screen viewer

any help i could get would be greatly appreciated!

A:multiple BSOD all pointing towards ntkrnlmp.exe

Checked a few ....
DRIVER_VERIFIER_DETECTED_VIOLATION (c4) * this one is really interesting!!
Enough I think. Apparently it is a bug, a driver bug.
and the buggy driver is (apparently, my best assumption from the given data; you havent supplied all the needed data) Linksys Network Adapter Wifi driver.

fffff880`0331a1d0 fffff880`0baacc34Unable to load image \SystemRoot\system32\DRIVERS\AE2500w764.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AE2500w764.sys
*** ERROR: Module load completed but symbols could not be loaded for AE2500w764.sys
And the driver is too old.

fffff880`096a0000 fffff880`097d7000 AE2500w764 (deferred)
Image path: \SystemRoot\system32\DRIVERS\AE2500w764.sys
Image name: AE2500w764.sys
Timestamp: Tue Mar 29 05:52:08 2011 (4D912630)
CheckSum: 0013392A
ImageSize: 00137000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try to update it from Official Linksys Support Site .

Also you have a BETA of display driver installed. Install the NVIDIA DRIVERS 314.22WHQL only.
Uninstall All nvidia items in Control Panel > Programs and features3D Vision Control Driver
3D Vision Driver
Graphics Driver
HD Audio Driver
nvidia Update
(Are you using nvidia chipset drivers? If so, dont uninstall anything ot... Read more

9 more replies
Answer Match 53.34%

Hi everyone, I've been having trouble with one of my computers recently, and after trying the stuff I know, I thought it would be good to come to the great people at techguy.

So, randomly, one of my computer starting crashing getting BSOD's. For a while the error code I was getting was 7F, telling me ntkrpamp.exe was at fault. Later on I got some 50 and 7E codes. Some of which pointed to memory corruption, other seemed to point to random applications.

On some of the crash dumps I analyzed, The crash happened while trying to dereference a NULL pointer or reading from a bad memory address. I compared these, and the bad address was at the same spot, and on other at around the same spot. So naturally I thought this looked like a RAM issue.

I ran memtest86+, It came back with no errors. I have updated my video card driver, and disabled all non-microsoft driver from msconfig. I ran a scan with malwarebytes in regular and safemode.

I'm really at a loss on what to do right now. I know that faulty RAM can pass memtest86+, so I'm currently testing the RAM one module at a time by running memtest, taking out that module and putting in the next module.

Can anyone recommend something? Thanks.

I'm attaching the minidump files in case anyone is nice enough to help and wants to look them over for him/herself. It's about 1.5MB worth.

A:BSOD's pointing toward memory errors?

7 more replies
Answer Match 52.92%

Cleaned all the graphics drivers with DisplayDriverUninstaller and installed again, but got another bluescreen :(
Really hoping it is a software issue and not that I got scammed buying the used GPU.
I have been trying to overclock every component on this PC since well it is made out of old cheap components, so many of the bluescreens you will see are result of me having unstable settings.
I would focus more on 31-12 BSOD thats when I gave up on any GPU overclock.

I'm 100% sure now the CPU overclock is stable and the GPU is running on stock clocks

OS -
Windows 10 64Bit
What was the original installed OS on the system?
No Installed it myself
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
I grabbed a Windows 10 copy online, put it a USB and installed it
? Approximate age of system (hardware)
8 years for the CPU + MOBO + RAM
4 Years max for the 660 Ti I bought
PSU is brand new
? Approximate age of OS installation (if you know)
2 weeks, installed it before having the GPU (Had a 8600 GT)
? Have you re-installed the OS?

Q6600 @3GHz 1.4v (ran 12hours of Prime95 without problems)
-Video Card
ASUS 660 Ti DirectCU II
Seasonic S12II 520W Bronze
4x1GB 667MHz Kingston

Thank you very much :) really want to get this solved, lets hope I didn't got scammed

A:Bought used GPU to refresh barely used old PC, getting BSOD, pointing to GPU.

Uninstalled MSI Afterburner just in case.
Only get BSOD on GPU intensive tasks (Gaming, Youtube at high res and fps) temperatures are fine, card doesn't exceed 60?C

2 more replies
Answer Match 52.92%

Hello, for the past couple of weeks, I've been having BSOD crashes at least once every week. Sometimes while using my computer, sometimes while it's idle. The latest one happened a few minutes ago, which is why I'm here. I downloaded a program called Blue Screen View, and EACH AND EVERY BSOD point to a file called ntoskrnl.exe.

The two main errors I've been getting are "IRQL not less or equal" and "memory management". However, the one a few minutes ago stated "Pool Corruption in File Area", once again pointing to ntoskrnl.exe as the cause in BlueScreenView.exe.

Now, I'm beginning to suspect this is my RAM going bad. I say this because I remember when I upgraded to my RAM to 8 GB this past August, I had bought Patriot brand RAM sticks, but I should've read the reviews BEFORE buying it because lots of people were complaining of Patriot RAM failing. Can anyone offer any help to determine what I need to do? I know I need run memtest, and I will hopefully get a chance to do so soon.

I'm running on 8 GB RAM, Windows 7 Home Premium 64 bit, Intel Core 2 Duo on a Dell Studio 540 desktop. Windows Vista was originally installed on this system, but I bought and installed Windows 7 over it in January '11. In August '11, I reinstalled as 64 bit when I upgraded my RAM. The system was purchased from Dell in December 2008.

Attached in one file are two DMP files from the two latest BSODs.

A:BSOD, All pointing to memory issues, 0x000000de

Welcome to SF.

For an analysis, you will need to follow these instructions:

And you are certainly correct. Please run memtest86+ and let it make at least 7 passes.

9 more replies
Answer Match 52.92%

So basically keep getting random BSODs for a month now and I can't figure out what is causing them.
The error I keep getting are:
They seem pretty random but they always point to ntoskrnl.exe as the culprit, tho afaik that happens when the OS has no idea what caused the crash.

What I did so far:

Tested memory with Windows Memory Diagnostic Tool
Tested memory with memtest86 overnight, 6 passes
Swapped the memory modules and inserted them on different slots
Tested system stability with Prime95 Blend for 2h
Tested VGA card with Furmark for 30min
Tested with Windows Driver Verifier
Tested system files with SFC
Tested with CHKDSK
Tested HD with WD Diagnostics
Reinstalled all drivers with latest WHQL versions or BETA
Updated BIOS and reflashed it just in case
Reinstalled Windows
Absolutely every test above ran clean and had no errors whatsoever.

The important thing to mention is that I never got a single BSOD while gaming or running resource intensive applications, it only happens when I'm browsing or the computer is idle.

So anyone has any suggestions of what might cause this or how to fix this? Thank you.

A:BSOD - Several Error Types pointing to ntoskrnl.exe

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

9 more replies
Answer Match 52.92%


Few weeks ago I started getting BSODs. I've never had them before. I did not install any new hardware. The only updates that I recall were VMWare Client and regular Windows updates.

After I run uTorrent I get BSOD pointing to NETIO.sys. I tried everything, I even re-installed Windows.

After that I ran driver checker and if I run it I also encounter BSOD while launching VMWare Client (two of my dumps are pointing to vmware).

I am quite frankly running out of ideas and I would appreciate a little bit of help. Dumps and system health files are attached.

- 64 bit -> full, retail version
- computer was originally with "free dos"
- laptop is 2,5 years old
- I reinstalled OS a week ago

A:BSOD few minutes after I run uTorrent, also pointing to vmware

Quote: Originally Posted by ddmmllll


Few weeks ago I started getting BSODs. I've never had them before. I did not install any new hardware. The only updates that I recall were VMWare Client and regular Windows updates.

After I run uTorrent I get BSOD pointing to NETIO.sys. I tried everything, I even re-installed Windows.

After that I ran driver checker and if I run it I also encounter BSOD while launching VMWare Client (two of my dumps are pointing to vmware).

I am quite frankly running out of ideas and I would appreciate a little bit of help. Dumps and system health files are attached.

- 64 bit -> full, retail version
- computer was originally with "free dos"
- laptop is 2,5 years old
- I reinstalled OS a week ago

The vast majority of these do point to NETIO.sys with only the two driver verifier ones Related to vmwvusb.sys VMware View Generic USB Driver (32-bit) from VMware, Inc..

I would do three things

1-Run a system file check to verify and repair the OS files

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then

It may need to be run up to three times before sucessful

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.
2- Since both Netio.sys and vm point to a networking issue and they are often a result o... Read more

1 more replies
Answer Match 52.92%


I've been having some difficulty with a new computer. The BSoD seem to be kind of random to me...sometimes it happens while playing graphic intensive video games (FFXIV/Witcher) other times it seems to happen while streaming movies on firefox.

I've also had some issues with the USB ports on the front of the computer. One such example of the issues I'm having with that would be, the other day my sister plugged her smart phone into one of the USB drives to charge it. I lost all display (displaying on my vizo smart tv via hdmi) and the TV said "No signal". The computer was still running but I was unable to regain my display. I tried unplugging things and turning the tv on/off. I had to manually reset the computer. This has happened more then a few times.

I'm not sure if that is related to my BSOD problem or not. They both seem to be a MB/vid card issue.

I've the attached the suggested zip file, let me know if there is any more information needed.

Thank you

A:Seeminly random BSOD pointing to atikmpag

Hello and welocome alikona fisrt things first mate

Can we have some system specs please as what you have posted gives us not thatmuch to work with and given there are so many manufacturers of components and configurationsthat do influence what goes on within any given machine and OS.
System Info - See YourSystem Specs
In the dumps there is indeed a graphical problem and I would suggest you uninstall the Catalyst Control Centre first

Now as for the sister I would break it gently to her which is he power charging port is on your machine as there is usually one one for that purpose the others will struggle or not work at all and maybe hence throw your system into the black hole of chaos

You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
FAULTING_MODULE: fffff80003062000 nt
fffff880`05037cac 4883ec28 sub rsp,28h
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
fffff880`05cec888 fffff880`05130134 : 00000000`00000116 fffffa80`17a72150 fffff880`05037cac 00000000`00000000 : nt+0x735c0
fffff880`05cec890 00000000`00000116 : fffffa80`17a72150 fffff880`05037cac 00000000`00000000 00000000`00000002 : dxgkrnl+0x5d134
fffff880`05cec898 fffffa80`17a72150 : fffff880`05037cac 00000000`0000... Read more

3 more replies
Answer Match 52.5%

Hi All,

I have a new build which has been running flawlessly for the past 3 month, no errors of any kind, extremely fast boot times and shutdowns, a pleasure to use.

The other day though I experienced a BSOD (surprised and disappointed) and ran Whocrashed and got the following error details: (please ignore the dates in bold, my system clock was set to those date on purpose)

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 18/09/2009 11:22:32 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\091909-29312-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70740)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8009191B30, 0xFFFFFA8009191E10, 0xFFFFF80002F8A2D0)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Fri 18/09/2009 11:22:32 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckE... Read more

A:BSOD pointing to ntoskrnl.exe - Major Slow boot up now!!

Please follow the to provide us with the full crash reports so we can do a more in-depth analysis.
Yes, those files are supposed to reside there. Also, 3rd party blue screen crash analysis often blames Windows processes. So does the tool we use, but it provides more information to track down the actual cause, which is why we use it.

Also, the BugCheck codes you are getting are going to blame Windows files since they indicate a Windows process was terminated unexpectedly. These crashes typically indicate a hard disk problem or system corruption.
This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.If you are overclocking any hardware, please stop.

Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
For any drives that do not give the message:
Windows has checked the file system and found no problems
run disk check again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.

Run all Basic tests with SeaTools: S.M.A.R.T. Check, Short Drive Self Test, Drive Information, Short Generic, and Long Generic. Run the tests for al... Read more

6 more replies
Answer Match 52.5%


I finally gave up all hope trying to solve my problem by myself.

I just built a new computer early last month and everything was fine til a week later when I started getting very random blue screens mostly blaming ntoskrnl, or other windows services. These blue screens didn't seem to have any real pattern and sometimes occurred when playing games either online of offline or just browsing net or being idle.

I have ran SFC /SCANNOW command twice and nothing has shown up both times.

Also, I used a utility called WhoCrashed to help me analyze minidump files and somehow the SF Diagnostic Tool missed out on one of my dumps which I can't seem to find either. But here's what WhoCrashed says:

On Thu 8/2/2012 1:48:27 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080112-21060-01.dmp
This was probably caused by the following module: volmgr.sys (volmgr+0x2C75)
Bugcheck code: 0xD1 (0xFFFFFA7F9ED222E0, 0x2, 0x1, 0xFFFFF88000F08C75)
file path: C:\Windows\system32\drivers\volmgr.sys
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: Volume Manager Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. ... Read more

A:BSOD: constant blue screens, many pointing to different places.

Hello kevawo and welcome to Sevenforums.

BSOD Analyse


You basically have tons of failed Windows Updates. Did you manage to get those installed?

Log Name: System
Source: Disk
Date: 2012-07-12T00:47:26.951
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Kevin-PC
An error was detected on device \Device\Harddisk2\DR2 during a paging operation.
This error may be causing a camera, USB, or another device connected into the computer. Disconnect any device you're not using during use of the computer. There's also a hotfix called M885464. You can find that in the Windows Update if you haven't got it already. You may also want to try Diagnosing your Hard Drive.


Looking at your bugcheck it's likely that a memory corruption event was triggered. Though a driver could be causing the memory to be borked, but we're usually suggesting a memory test before moving forward. Do a scan with Memtest86+. Memtest is a scanner that'll check your sticks for errors.

Note that the below instructions may break your WARRANTY rules. If you're unsure check manuals, separated warranty papers, stickers on computer for secure permission.

To ensure that we'll know if it's the slots on the motherboard that's broken, or the sticks itself - we have a little procedure we'll recommend. Remove 1 stick, scan the other with Memtest in the current s... Read more

7 more replies
Answer Match 52.5%

For the past two weeks or so I seem to be having a lot of BSOD's randomly on my computer, it can happen while I play, browse, watch, well, it just happens at any given time.

I've ran memtest a few times, no problems came up.
Also scanned my computer a few times, also no viruses found.

I am attaching a rar file with the most recent minidumps, help would be appreciated.

Sorry if my thread isn't specific enough, thanks for any good soul out there who'll help me figure this one out.

A:BSOD at random times, pointing to windows files

Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Machine Name:
Update Windows fully.

fffff880`08e4c978 fffff880`0ff29805Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Update your Radeon video card driver.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff900c2519d44, 0, fffff960001dd344, 0}
Run MemTest86+ for a minimum of 8 passes, preferably overnight, or until you see errors.

For future reference, use these steps to provide additional information that makes it easier to diagnose the BSOD's:

1. Download this .BAT file to your desktop

2. Right-click the .BAT file and 'Run as Administrator'
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

2 more replies
Answer Match 51.24%

guys i keep getting bsod when i plug this dell monitor usb cable (SP2208WFP) the usb cable is for builtin webcam+mic and also 4 usb port i tried download&install monitor webcam driver, that it said compatible for win7/8 but no work, it install webcam proggram okay, but it always end up error when installing driver for unknown reason i did tried few times reinstall and the result same error on driver part what make it harder is that, i cant even disable it on device manager because as soon as i plug that, it will bsod... i think related windows adding register it or something maybe i can go safe-mode and disable it ... havent try anyway to fix this ? or need to wait till microsoft fix this ?

A:BSOD ks.sys dell built-in camera (creative driver?)

BSOD - Posting Instructions

2 more replies
Answer Match 50.4%

Hey all,

I have a user with a Dell Latitude E7450 that has recently In-Place Upgraded to Windows 10 (from Windows 7) and ever since the upgrade, her Wifi blue screens when running a speedtest from (Or presumably after any extensive Wifi use) I have tried updating the drivers from Windows Update as well as from Dells website and the laptop is certified as being Windows 10 certified.


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Answer Match 50.4%

4 year old Dell Studio XPS, running Windows 7 Professional.

Today, after no obvious changes (except a reboot) my Dell Studio XPS started blue-screening, with the error "Attempt to reset the display driver and recover from timeout failed". On reboot there were odd characters across the screen, Windows started to load, then BSOD again.

After much head-banging and time-wasting I read the BSOD message! I was able to boot into Safe Mode.

Uninstalling the driver for my ATI Mobility Radeon HD 4670 allows me to boot normally, but obviously with crap graphics.

I have tried reinstalling the drivers from the Dell site, and those from the AMD site, but both cause the same BSOD.

Are there other drivers I can use?

A:Dell Studio laptop BSOD caused by ATI Radeon driver - what to use?

Try a System Restore to a date prior to the issue. System Restore

6 more replies
Answer Match 50.4%


I have a BSOD that appears once in a while on my Dell XPS L502X.

It indicates:
- Driver Power State Failure
- Technical information: 0x0000009F (0x0000000000000004, 0x0000000000000258, 0xFFFFFA8006CED660, 0XFFFFF80004AEF3D0)

Two files are attached with additional information, including the ZIP file requested.

Please let me know what is the issue and how I can solve it.


A:BSOD: Dell XPS L502x: Driver Power State Failure

Right, it would appear the cause is due to memory corruption. You should run memtest86 for at least 8 passes. Follow these instructions.

RAM - Test with Memtest86+

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8006cdcb50, fffff80000b9c3d0}

*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by : memory_corruption

3 more replies
Answer Match 50.4%

Random Blue Screen of Death, happens whenever it feels like it. Also, have issues with Windows Update and can't browse the internet or install anything that needs the internet even though I'm connected. I did a factory reset and am still having the same issues.


driver irql_less_or_not_equal


Computer Specs:

Dell Inspiron N7010

Windows 7 Home Premium - 64 Bit

Intel i3 M380 @ 2.53Ghz 2.53Ghz

4GB Ram (3.8GB USABLE)

FULL FACTORY RESET HAS BEEN COMPLETED & still get this error, it did quite a few Windows Updates however it won't do anymore of them, they all fail.

Any help would be greatly appreciated!

Thank you!

A:BSOD netw5s64.sys driver irql_less_or_not_equal - Dell Inspiron N7010

Hi, that driver is related to Intel wireless. Download and install: Intel Centrino Wireless-N 1000 Driver Driver Details | Dell US

If you still have issues, try to complete as much of this as possible: Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista

1 more replies
Answer Match 50.4%

Here's the full text of the dialogue box which is popping up:

Your TouchPad has been disabled because the Synaptics TouchPad driver has detected another pointing device plugged into your computer.

And then sometimes, for a few moments, my cursor gets a mind of its own and appears here and there all over my desktop.

But my mousepad isn't disabled: it continues to work just fine. I LiveUpdated Norton and ran all the scans, updated XP, and downloaded Widestep Elite Antikeylogger. Things were OK for a few hours, but then the "disabled" prompt and funky cursor for a few seconds.

Over the past day or so the window would pop up within ten or so minutes of a startup, so making it go away for several hours was better than what I had, but still. . .

I removed the drivers for my Gyration keyboard and mouse. While everything was loading at the next startup a box from the antikeylogger popped up and it said:
Name: unknown module
Type: Files and processes monitoring
Home Page: No information
The "warning level" was pegged.

But I allowed it for one session just to see if the problem was the Gyration software. Sure enough, an hour or two later I got what I suppose to be an attack.

I re-started, and this time the keylogger showed two more prompts in addition to the one I cited above. One said "Keyboard monitoring" and the other one I don't remember exactly but it sounded like part of a keylogger malware app.
I blocked all three, but th... Read more

A:"TouchPad driver has detected another pointing device..."

This problem with my laptop continues.

I ran the Secunia program, removed all the old versions and installed the latest ones, and I'm still getting this prompt about my touchpad. Only happens when I'm online and it usually takes 10 or 20 minutes after startup b4 it happens.

I'm worried about two things: the possibility my laptop is under attack and that I've said something wrong in this forum and that that accounts for the lack of any response to my post. The latter is of greater concern to me.

Is this concern well-founded?

I've been away from home and I don't have my laptop with me, but I was reading a blog this morning and I came across the word troll. Never had seen it used like that b4, did a little research. I have zero information about the thinking which informs the response to this post, but the troll thing reminded me of that "0" in the "Replies" column. I always tell people they should never deny things they haven't been charged with, so I'll say this: I'm a novice user who thinks his computer has been attacked and wants some advice about dealing with it. That's it.

I thank you in advance for any and all help.

2 more replies
Answer Match 49.98%

My beloved xps 12 has an issue where after heavy wifi usage (Netflix or streaming games over steam) it will fail after a while. Sometimes an hour or two, sometimes  a bit less. The first thing that happens is that it looses internetconnectivity. Then it seems to fail and "go offline". I see the wifi icon change to a lan icon...
Rebooting will cause the machine to hang, and I have to hold the power button down so turns off manually.
After the powercycle it works like it should again.

seems to me that the hardware is failing. I have the newest drivers.

This problem started this summer.

Any tips?

A:XPS 12 (9q33) wifi failing

Also I was wondering if something like this would work as an upgrade/fix:
INTEL WLA/Dual Band Wireless-AC 7265 2x2 (7265.NGWG.W)

1 more replies
Answer Match 49.98%

Hi everyone,

It's quite a while I'm getting Blue screens caused by the ATI driver Failures. Usualy this happens when I'm playing on-line videos from Firefox in FullScreen mode.

My system is a DELL studio XPS 1645 laptop,

CPU: i7 Q820-M
GPU: ATI Mobility RADEON HD 4670 (M96 XT)
RAM: Samsung PC3-10600 DDR3 SDRAM SO-DIMM
hard-drive: WDC WD3200BJKT-75F4T0

I updated to latest ATI drivers, firefox version and plug-ins, but I keep getting BSOD.

I tried doing GPU burn stability/tests and Memtest86+, but everything seems ok.

Help .... :-(

this is the Dump:

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800970c4e0, fffff88000c6402c, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+602c )

Followup: MachineOwner

4: kd> !analyze -v
* ... Read more

A:BSOD - DELL studio XPS 1645 - ATI Driver Fault when watching videos

Read this for possible solutions.. [2-Int] STOP 0x116: VIDEO_TDR_ERROR troubleshooting

2 more replies
Answer Match 49.56%

(I have post this thread in mobile forum but it seems that no one knew how to deal with XD )
Hello guys,
I got a used XPS 12 from my friend, while its touch screen really was really impressing. As it's multi-touch spec, I can't use a stylus directly with my hand naked. So are there any stylus pen is capable for it, especially the new stylus from Dell, the PN556W. It seems really accurate and convenient.


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Answer Match 49.56%

This Vostro has random BSODs with the Driver power state failure noted in the top portion of the BSOD.

It is running the latest BIOS (A12) and has the latest drivers to the best of my knowledge.

See attached file.

A:Dell Vostro 3700 win7 pro x64 BSOD driver power state failure

Hi speedlever.

Do you use the webcam?

Can you disable the webcam and let us know if the BSOD is occurring anymore or not?

6 more replies
Answer Match 49.56%

Hi ,
i 've a DELL Precision M6800 with windows 10. I get blue screen if i use wireless connection. Wireless adapter is DELL 1550.The driver is updated 7.35.333 (the latest available) . No change in configuration and no new hardware installed.Tried to downgrade the driver but same result...How can i solve this ? 

More replies
Answer Match 49.56%

When applying this driver via Plug-n-Play during an OS deployment (Win7 x64) or when manually installing post OS deployment, this driver causes a BSOD.
There are no other drivers available for this. Anyone have a solution?

More replies
Answer Match 49.56%

When applying this driver via Plug-n-Play during an OS deployment (Win7 x64) or when manually installing post OS deployment, this driver causes a BSOD.
There are no other drivers available for this. Anyone have a solution?

More replies
Answer Match 49.14%

We have two XPS12 9Q33 units that have the BIOS Admin password set, but no one left in the department knows the password. We've tried all the normal variants to no avail.
Yesterday I spoke with out of warranty support, and the gentleman was unable to help as from his documentation this computer has a Phoenix BIOS, while in reality all the units we have are AMI BIOS. We have 12 of these units, but only these two have the admin password set.
Does anyone know of a way to reset the BIOS ADMIN password? Not the system password, we have that, it's specifically the ADMIN password. Support yesterday was very frustrating in trying to get them to simply listen to what our problem was so I gave up on that and came here.

More replies
Answer Match 49.14%

Recent versions of the DW1560 driver have made my system completely unstable due to recurring BSODs which note one of three errors: bcmwl63a.sys, fault in page file, memory management.
I've run checkdisk and Dell's PC doctor app and neither shows an error, I've also done a clean reinstall of Windows 10. Only going back to the 2014 W8.1 driver has worked. Unfortunately, both Dell update and Windows update will continue to attempt to install the new unstable drivers.
This appears to be a widespread issue (see google results for "dell bcmwl63a.sys windows 10". Posting here in the hope of getting an update on this issue, or any info on a better workaround.

A:Dell XPS 13 9343 recurring Windows 10 (64 bit) BSOD due to DW1560 broadcom wifi driver (bcmwl63a.sys)

You aren't, by chance, using Hyper-V?  I had this problem as soon as I enabled Hyper-V.  It took a clean install of Windows to fix that particular issue.

4 more replies
Answer Match 48.72%

I previously upgraded from Windows 8.1 to 10, but the Anniversary Update will not complete properly and I've been stuck on v1511 for a few months now.
The installation goes through most of the steps but on reboot it just goes to a black screen with the dell logo and the endless spinning dots.  The error message after rolling back is: 0xC1900101 - 0x30017 ("The installation failed in the FIRST_BOOT phase with an error during BOOT operation".
I've tried the following based on other forum posts, unfortunately without success:
1)  Leaving this running overnight.
2)  Unplugging all USB devices.
3)  Installing upgrade from USB drive.
4)  Installing from a clean boot.
5)  Installing with wireless adaptor disabled.
In each case it hangs at the spinning dots.  After a few forced reboots the upgrade rolls back fairly quickly to the previous version.  One thing I haven't tried is a clean install, as if it fails I'll not have anything to roll back to.  Also it's unclear if my existing Windows 10 license will carry over.
Any help appreciated.

More replies
Answer Match 48.72%

A few weeks ago, I developed two problems with my Dell XPS 12 that seem like they may be related, but unfortunately, I haven't been able to solve either.
1) The first issue is that sometimes when I turn on my laptop (this has been progressing to EVERY time), it emits a series of 8 short beeps.  I can then turn it back off and on, and it starts normally.  (Except for today, which took several tries.)  I found that 8 short beeps is the beep code for the LCD screen.  However, I'm not having any screen issues.  I also ran the full diagnostics from Dell support and passed everything, including all LCD tests.
2) The second issue is regarding screen resolution.  Again, not EVERY time, but sometimes after my laptop has been in sleep mode and I "wake" it, the screen has resized from its normal HD (I have it on the recommended screen setting) to a much smaller, square width, resetting all my windows with it.  I can set it back, but it's VERY annoying to keep having to do this!  I have tried a number of fixes I found online, including making register alterations and changing when the laptop sleeps, but none has helped.
I'm by no means a computer expert, but I can find my way around with guidance, and I would appreciate any help with this!!!

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Answer Match 45.78%

so I basically just recently got a new laptop and started using it about a week ago but past few days (2-3) i got 3 BSOD already all saying "Driver irql not less or equal." I'm not sure what's causing it but it's making me a bit worried. I really hope i did the dump file thing right. (I have windows 8 btw)

Also, if you don't mind just making your answers a bit more simple and concise because I really don't know much about laptops or these things, basically a noob sorry.

Thanks in advance for your help!

So I heard there's a problem with a chipset of some sort?

So just tried updating Intel Corporation - Storage Controller - Intel(R) 7 Series Chipset Family SATA AHCI Controller, it has been trying to update since a week ago apparently. For some reason, it keeps failing.
And then I tried going to synaptics drivers, to see if it that will help, but a previous version of the Synaptics Touchpad has already been installed. Should I uninstall to install again from Drivers | Synaptics?

Or i do have some sort of feeling it's because of McAfee because I've looked at forums with the same BSOD error as me and a few said to delete McAfee but I dont understand why and if it applies to myself.

A:BSOD "driver irql not less or equal" x3 on New Dell 15R

This is your issue:

3: kd> lmvm Smb_driver_Intel
start end module name
fffff880`0451d000 fffff880`0452a000 Smb_driver_Intel T (no symbols)
Loaded symbol image file: Smb_driver_Intel.sys
Image path: \SystemRoot\System32\drivers\Smb_driver_Intel.sys
Image name: Smb_driver_Intel.sys
Timestamp: Fri Dec 21 01:01:11 2012 (50D3FB27)
CheckSum: 0000CD5B
ImageSize: 0000D000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

Make sure you have the latest Java installed well, then head on over to this link:

Intel? Driver Update Utility

Let it scan and most likely it will show you updates to install. I am not completely sure (a little rusty doing this but that's ok hah), but perhaps the SMB driver is part of the Intel Chipset Update Utility. (I think so.)

In any case, we at the site and you together will fix this up. Good luck with the above for now.

I do recommend using the McAfee uninstall utility they have on offer, in Safe Mode is best - if issues persist after the above. Then, install Microsoft Security Essentials either permanently or temporarily until you have it all sorted out.

1 more replies
Answer Match 45.36%

I have recently upgraded to windows 10 and everything seems file except one problem I am facing which is the wifi card connectivity issues. My connection to router drops very frequently, curently the generic driver which windows think is appropriate is installed. I wanted to undate that with Dell's driver which I can't find on driver download section. 64 bit WiFi driver is NOT there. 32 Bit driver is but that won't install on my machine.
Can someone from Dell help? either to give me the link for correct driver download or confirm driver is not available in which case I would need to downgrade to windwos 8 as the system is unusable in its current state.

A:Dell Inspiron 15R 7520 SE - Windows 10 64 Bit WiFi Driver not available on Dell Site

On the Drivers & Download pages for the Inspiron 15R 7520 there are only 64-bit options for Windows, whether 8.0,8.1, or 10.   So those drivers are the ones for the 64-bit version of Windows 10, as long as you filter the operating system option to Windows 10 64-bit. 
The file name may state "Win32" but if you click on the "View Details" link, and then check "Supported Operating Systems" near the bottom of the page you'll find that the driver supports both 32-bit and 64-bit versions.
You don't mention which wireless card you have in that system so I can't link directly to the specific driver.  Which card do you have and what error are you getting when trying to install the drvier?
I would also recommend updating the firmware on your router.  Many routers need an update to be able to handle Windows 10 specific drivers and cards reliably.   What router brand and model are you connecting to?  And do you have problems with all routers or just this one.
Lastly, here is a link to the Dell Networking & Wireless Support Center.  You will find a few support articles in there that may be of help to you.
Let me know which card you have and when the last time you updated your router and, if you can't get the connection to work, I'll see what else I can suggest to help you.

12 more replies
Answer Match 45.36%

Since I reinstalled Window8 in my inspiron 3138, the laptop cannot install 'dell upgrade package' and cannot setup my wifi driver.  
I cannot install following drivers and the laptop cannot detect wifi at all. 
Dell Wirelss 1704 Wifi driver (Network_driver_342TP_WN32_7.35.333.0_A01)
Dell Airplane mod switch driver (Network_driver_PX8MM_WN64_1.0.0_A00)
Do you know how to solve this problem?


More replies
Answer Match 44.94%

Hey all. 
I've got a Dell Latitude E6320 where the driver installer for the Dell Wireless 1530 wireless card fails.  I'm running Windows 7 64-bit, the computer boots in UEFI mode, and I've installed all of the drivers according to the Latitude E-Family Re-Image Guide.
I've got a log, as well, it says this:
[09/13/16 16:24:47]    Dell Update Package Execution Start[09/13/16 16:24:47]    Original command line: E6320-NIC_DRVR_WIN_A01_R294111.EXE  /s[09/13/16 16:24:47]    DUPFramework version:[09/13/16 16:24:47]    User Command: unattended[09/13/16 16:24:47]    DUP Capabilities Value: 6291455 (0x5FFFFF)[09/13/16 16:24:47]    DUP Vendor Software Version: A01[09/13/16 16:24:47]    Local System/Model Compatible with this Package? Yes[09/13/16 16:24:47]    Local System OS Version:[09/13/16 16:24:47]    OS Compatible with this Package? Yes[09/13/16 16:24:47]    Local System OS Language: EN[09/13/16 16:24:47]    Language Compatible with this Package? Yes[09/13/16 16:24:48]    Identified Behavior : unattended[09/13/16 16:24:48]    Temporary payload log file name: C:\Users\Administrator\AppData\Local\dell\drivers\E6320-NIC_DRVR_WIN_A01_R294111\DUP9B64.tmp[09/13/16 16:24:48]    Translated Command Line : setup.exe /s /v" LOGFILE=&q... Read more

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Answer Match 44.1%

I have recently purchased Dell Monitor S2240T. It is full HD Monitor with touch interface.
I have windows 10 OS installed on my Dell Laptop, Inspiron 640M(2006 Model). Not having the HDMI or DVI ports on my laptop.  
Other Laptop Specification:
Genuine Intel CPU, T2050, Dual Core processor 1.60Ghz*2, 3GB RAM, 32 bit Operative system, x86-based Processor, 14.1" WXGA+ Ultra Sharp TFT Laptop Display, Intel(R) Media Accelerator 950 Graphics upto 224MB shared system Memory, Intel 945GM Chipset.

In order to get full Resolution of 1920*[email protected], I need to Install the windows 10 Chipset driver and video card driver. Right now the resolution is 1024*[email protected]
Kindly help me to resolve the issue so that I can get, full use of Newly bought monitor. Otherwise screen is blurry, whitish and pages open like spreaaad-sheet.
Please provide me link to download the aforesaid drivers or kindly suggest any other option to get 1920*1080 resolution.

A:Windows 10 chipset driver and video card driver for Dell Inspiron 640M - 2006 model

You will not get win 10 video or chipset drivers for the old laptop since they don't exist, so you have to make do with lower resolutions on the new monitor. Touch will not work on the old laptop. Time to upgrade to a new computer!

3 more replies
Answer Match 43.68%

I'm trying to use a sata/ide usb adapter that i just brought. I brrowed a laptop to rig it up to but its refusing to detect new hardware. Run the windows fix and errors there is no driver software installed for usb controller.
Other things i haved tried:
1) removed usb entries in device manager and scanned for changes.
2) sevenforums suggeted deleting a file from system32\driver support and restarting
        Operating System
            Windows 7 Home Premium 64-bit SP1
            AMD A4-3300M    55 °C
            Llano 32nm Technology
            4.00GB DDR3 @ 672MHz (9-6-5-15)
            Dell Inc. 0X7W03 (P0)    56 °C
            Generic PnP Monitor ([email protected])
            512MB ATI AMD Radeon HD 6480G (Dell)    54 °C
            1024MB ATI AMD Radeon HD 6470M (Dell)
        &... Read more

A:Dell dell inspiron - No USB driver installed

To make sure your Going from SATA to USB, if so, then are you using the USB with + or power port.  Depending on the motherboard.  (had the same issue in the E Series Dells)    Also, SATA does not provide power on its own, it needs to be plugged in, or you need to plug the two cables into two usb ports
the cable for it could be One connector, and two on the other side.  The main cable is the data+power, the other is the extra Power.  USB gives Max 3.3V, SATA usually need 5 or 12V to work.
If all else fails pull your CD drive and connect to that if you can.

9 more replies
Answer Match 43.26%

I have had BSOD for a while and being super busy I did not have time to look at it and get it fixed. Well Being a computer guy I assumed I could fix it myself. But with tons of research and trying to use every guide I can find I decided to try here(probably should have came here first). Today I started Driver Verifier and having it check all drivers. It crashed a couple times before I realized it was a process I had to stop. I then came here to try and get some help sorting out the driver. Thank you in advance for any and all help anyone provides.

A:Multiple BSOD. Driver Verifier Driver caught a driver corrupting

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80083058f8, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
0x124's are typically related to a hardware issue and can only be isolated by stress testing the major components.

If overclocking, reset all overclocks back to their default settings and then follow these:

RAM - run for a minimum of 8 consecutive passes
RAM - Test with Memtest86+

CPU - run the HIGH test
CPU - Stress Test Using IntelBurnTest

Video - run the FURMARK test for 20mins
Graphics Card Problems - Diagnose
Video Card - Stress Test with Furmark

Storage - run the SHORT test using the DOS version
SeaTools for DOS and Windows - How to Use

1 more replies
Answer Match 42.84%

I have found in my startup list something called Alps Electric Co Ltd. I understand that this is a pointing device to do with Windows but don't know more than that. I use a laptop with a separate keyboard and mouse and use Vista SP1. Can I safely disable Alps from my Startup list?

A:Alps Electric Co Ltd

I found this at Bleeping Computer:
"Name:AlpsPointFilename:Apoint.exeCommand:Unknown at this time.Description:Touchpad software for laptop PC's. For instance it is found on the Panasonic machines and allows part of the touchpad to be used for document or Web-page scrolling. Required for proper functioning of the pointing software but not required for the laptop to workFile Location:UnknownStartup Type:Currently being identified."

See if anyone else can advise you further?

1 more replies
Answer Match 42.84%

I am currently running Windows 7 Pro on my Vostro 2510 Laptop. It's the best deal I ever got, but the touchpad is simply wretched cause its an Alps Touchpad. The drivers are simply abominations. The only gesture my touchpad driver has is Scroll.

So I looked around, and found this newer driver. It had some decent and most basic gestures, and it sufficed for my needs. However, it causes my Aero cursor to freeze up and no longer animate. This usually forces my mind to think my computer has frozen when it has not, very discontenting.

Then I had another Idea, what if there was a way to force Synaptics driver to think my Alps touchpad is a synaptics one so I can get synaptics features?

If anyone get help me fix the error with the new Alps driver or synaptics idea or anything else, I'd appreciate it very much.

A:Alps Touchpad

Does the Vista driver from your models support page not work correctly?

2 more replies
Answer Match 42.42%

Hi, when I tilt my screen forwards and backwards (not really when I rotate it in its frame) I get a flicker and the screen goes black for a second. It feels like it might be a hardware issue - I just wondered if it was common and there was a cheap fix? Or if it is a software issue is there something that can be installed to remedy it?

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