Tech Problem Aggregator

Tech. Support Scam from India support bases.

Q: Tech. Support Scam from India support bases.

When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my system had been infected and they needed to remove my Win8 clean my system and reinstall Win8. made me a deal of a reduced price of $250US I knew this was not right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad. they got the needed driver and printer works fine.
Today my Netgear routher died, called Netgear to get my lifetime warranty. This also was a support in India guy said it would cost $39US to make sure it was the router I said thanks but no thanks. Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router. I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup. Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just $85US. Well I was using a small backup H.P. computer on the Net. hardwired and it was almost never used. So I knew it was a India Tech. support scam again.
I think these guys in India do support for many Mfg.s and software makers, and it's an easy way to gleen a lot of fast cash from people who trust the brand name and don't understand a lot about their computers. I just wonder how many new to computers and older people who know nothing are being ripped off by these East India robbers.

A: Tech. Support Scam from India support bases.

Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from?

Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on?
How Windows tech support scammers walked right into a trap set by the feds | Ars Technica

12 more replies
Answer Match 82.8%

I am posting regarding the scam you have covered in this link http://www.bleepingcomputer.com/virus-removal/remove-windows-has-been-block-tech-support-scam
 
It's the 'Remove the Windows has been Blocked Tech Support Scam'
 
However, unfortunately I did call the number, and when they wanted money I said absolutely not. Now, when I power up that PC, I get a pop-up that asks for admin password (not the Windows or BIOS popup). I tried command prompt, system restore, and reinstalling windows deleting everything but what was installed and personal files, and still the same popup requesting a password. I tried Esc, and cancel and enter, all not working. 
 
Any suggestions? Any help at all greatly appreciated

A:Tech Support Scam

 If this happened to me, I'd restore from a recent full system backup.  If you don't have one, you'll probably need to do a clean install.

2 more replies
Answer Match 82.8%

I've tried Malwarebytes and adwcleaner without luck. This is happening in Chrome.  I'm using Win8.1.  Attached is a copy of the screen I'm getting. 
 
Thanks for any help!

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Answer Match 82.8%

Has anyone heard of or had dealings with Procomsupport247 or Khamtechnologies. When My wife called the microsoft support number on two different occasions these are the people she got. They did help with the problem but they charge for service and want you to sign up for multi year contracts. Any help would be appreciated.

A:tech support scam?

Those are services offered by 3rd parties and are not affiliated with Microsoft. If you search for Microsoft support you'll usually get quite a few ads before seeing a real number. If you want actual Microsoft support go here:
Microsoft Support

3 more replies
Answer Match 81.6%

I don't know how many people have had an issue with the phone call from tech support and they want access to your computer and then they essentially lock it and you need a password to get access again and the only way to get the password is to pay them.
A friend called tonight and she was taken in by the scam. Her immediate concern was to get her pictures and other personal documents off of the computer. I have no idea what these people do or if it is just a matter of getting the password and once input everything is okay?
Anyway I took her drive out and connected it to my computer and copied off all of her personal data to a flash drive. I ran Malwarebytes and selected only drive E, which is her drive, but the only problems it showed were on Drive C. I have no idea how it detected issues on Drive C as I had unselected Drive C and only selected Drive E for a scan.
So the first question is, is there a way around the password and to be able to remove it without reinstalling the OS. or recovering from a set of recovery disks?
Second is there a way to access the control panel on her drive with it still being connected to my computer to make a recovery disk for her drive, as like most people she didn't bother making a recovery disk set so if it has to be reformatted and the OS reinstalled she has no disks? It has a partition on the drive which I assume may the recovery information but the only visible folders are system volume information and recycle bin and I do have the appropri... Read more

A:Tech Support Phone Scam

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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

8 more replies
Answer Match 81.6%

RE: ABC TECH SUPPORT--I was on the internet late one evening and my computer went crazy when I had typed in a number to go to a listing on Craig's list. My computer immediately froze up and a screen came up for me to click on to get Microsoft Approved Help,
so I clicked on it and answered a whole bunch of their questions about passwords, etc. This was in January, and I don't remember the exact succession of events, but suffice it to say, they eventually called me or I called them (not sure which), and by phone
they told me they could analyze my computer for $225. right then and there, which was less than if I took it to someone else locally to have it done. Since it was nearly midnight, I said yes. I was in a panic because I didn't know what would happen if I would
shut off my computer. Long story short, they then read me all sorts of information about their virus scanner, which would cost an additional $275. and would be free for the first three years, but have a minimal annual charge for the next three. I kept asking
them, "How do I know this isn't a scam?" and they kept repeating they were licensed by Microsoft--even that they were recording my conversation. Eventually, they told me not to turn off my computer, and that in the morning my computer would be fixed.
In the morning, I contacted my credit card company and asked that they not pay the charges, that I had felt it was a scam. I was informed that i COULD NOT DO THAT--that I would have to let it go ... Read more

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Answer Match 81.6%

Hello everyone, I am here today because my computer is infected with a tech support popup scam. I have 2 computers, a laptop and a desktop and both have the issue. I can add machine specificas later, but here is what I have done so far:
 
I have these softwares on my computer:
Panda antivirus
Malware Bytes
Spybot search and destroy
Adwclreaner
 
I also reset my browser. Google Chrome.
 
I scanned and followed directions with each program, but the popups keep coming.
I had started a post, but the popup stopped it. This one will be copied and pasted.
 
I appreciate in advance any help that may be given. Thank you.
 
David

A:Tech Support Popup scam

Welcome aboard  Since both machines are affected... Let's try to reset your router.Turn the computer off.On your router, you'll find a pinhole marked "Reset".Keep pushing the hole, using a pencil, or a paperclip until all lights briefly come off and on.NOTE. Simple router disconnecting from a power source will NOT do.Restart computer.NOTE. You may need to re-check your router security settings, as described HERE

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Answer Match 81.6%

Microsoft Warns Of Tech Support Phone Scam
I know this has been circulating for a while but my mother received a phone call while i was there .
I took the phone away from her and talked with the man to find out what was going on .

He would not take no for an answer
even when i told him that there was no computer at this address he insisted on retelling me he was from microsoft tech support and that the ip had been flashing red at their end and that it was a virus problem .
Even after i had repeated that there was no computer to get infected he said when i read my emails all lights were flashing at their end

Now if this post stops one pc user from falling for this scam then i will be happy
 

A:Tech support phone scam

6 more replies
Answer Match 81.6%

A few days ago, my Yahoo email was hacked. I changed my password and after searching for computer assistance, I inadvertently thought an ad was a legitimate Yahoo technical support link. I called pc tech site at 1-888-727-0571(www.pctechsite.com). The technicians informed me to run some command line tools and used logmein123 to gain access to my computer. They installed Malwarebytes, Ccleaner, Microsoft Security Essentials and Security Shield. After I thought this was a scam, I called this company to complain, they said they would not refund my money. A little while later I received another phone call from "Marlin from the tech department at Microsoft" in New York (1-212-777-3457) informing me my computer had many errors including malicious downloads, was compromised and would crash. I questioned the legitimacy of this call and they hung up on me. After this call a black box appeared in the lower left-hand side of my computer screen. I assume this was them trying to access my computer again. I disabled two items on my firewall which were allowing logmein access to my computer and generated the below DDS text file. Could you please assist me with ensuring my computer is cleaned and no longer infected or compromised. Thank you for your assistance.
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 10.13.2
Run by Owner at 9:26:41 on 2013-02-03
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3895.2119 [GMT -6:00]
.
AV: AVG Anti-V... Read more

A:LogMeIn123 Tech Support Scam

Hello poodle_breeder, and welcome to BC!
My name is bloopie and I'll be helping you with your problems as best I can!
A few things to keep in mind while we are working together:
As you have posted several similar topics here, please be sure to keep each machine and topic instructions seperate. What instructions I give in this topic may not be the best for the others!
If you have since resolved the original problem you were having, I would appreciate it if you let me know.
If you are unsure about any of the steps just post what you can and I will guide you!
Please tell me if you have your original Windows CD/DVD available.
Please copy and paste all logs here unless otherwise instructed!
Upon completing the steps below I will review your topic an do my best to resolve your issues.
==========
Now let's get another log from a more powerful tool:Run Combofix
You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)
Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<
Combofix may need to reboot your computer more than once to do its job...this is normal.
You can download Combofix from one of these links.
Link 1Link 2
Close any open browsers or any other programs that are open.
Close/disable all anti virus and anti malware programs so they do not inter... Read more

12 more replies
Answer Match 81.6%

My grandfather got taken in by a Microsoft Windows Support Scam and I'm fairly certain that his laptop's got a bug that I can't get rid of.

What happened:

He got a popup (while using Internet Explorer and after downloading an Adobe update) that said there was a security issue and that he needed to call a number for Windows Firewall Service.
(I looked up the number and apparently other people have been taken in by this scam. Here it is on a Microsoft forum:
MICROSOFT TECH SUPPORT SCAM CALL - Microsoft Community)

This is what the Popup said:


Quote:




""windows firewall service has been stopped due to virus/adware on your computer. please visit www.scannow.com/support or call toll free 1 888 447 4192 for support. root-kits/spyware may have caused the security breach on your network location. call toll free 1 888 447 4192 for technical assistance."




So he called the number (1-888-447-4192) not knowing it was a scam and they said they were from Windows and that they needed remote access to his laptop to solve the security issue, which he gave them. (He said he did not give them any personal information, however.)

After he told me what happened, I checked out his laptop. He had about a dozen popups that wouldn't close and some malware programs were added, which I have removed.

Those programs were:
Knctr itibiti
One SystemCare
WebDiscover Browser
some kind of remote access/assistance program and a player ... Read more

More replies
Answer Match 81.6%

My daughter's ASUS laptop may be infected by the tech support scam and other viruses or malware. It has been very glitchy and slow over the past few months. Can anyone help me with this? She is running Windows 10.

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Answer Match 81.6%

Yesterday I got a call from an unknown number. The caller introduced himself as jack and told me he was from a company contracted by dell to provide software support sand that he had received reports from my computer that the was malware on it and my files were at risk. The call followed the same routine described by others and he asked me to use the run box to show me the problems.
He had my phone number, email and service tag but I was suspicious from the start and when he asked me to run www.remcontrol....... I told him I wanted to confirm his credentials before continuing.
He gave me a phone number which I called and the guy who answered gave me the same story but did nothing to confirm their authenticity.
After this I hung up and did not answer the two subsequent calls. It seems to me that dell has had a security breach that has put customers information in the hands of scammers.
Does anyone have any other info regarding this scam?

A:Dell tech support scam

Hi steveloz, and welcome.
You describe a textbook case of a classic phone scam, in every aspect. You were right to not give them any info or to visit their website.
The aim is to get you to surrender your computer via remote control to the scammers, for their various nefarious purposes. It is so easy these days for scammers to mine various 3rd party databases for your personal info, to lend a sense of legitimacy to their calls, but these calls out of the blue are all scams that have been going on for years.
It bears repeating:
1) No computer (or operating system) vendor can detect problems (including malware) on your computer over the internet. Not Dell, not HP, not Microsoft, not Apple etc.2) No legitimate vendor will cold-call you (phone or email) with such a message.3) Never turn over control of your computer over the internet, unless you have initiated contact with the vendor, using contact info you trust, in order to solve a problem you have identified with their hardware or software, and their tech support recommends this approach. In practice, this will rarely, if ever, be needed.

18 more replies
Answer Match 81.6%

My grandfather got taken in by a Microsoft Windows Support Scam and I'm fairly certain that his laptop's got a bug that I can't get rid of. 
 
What happened:
 
He got a popup (while using Internet Explorer and after downloading an Adobe update) that said there was a security issue and that he needed to call a number for Windows Firewall Service. 
(I looked up the number and apparently other people have been taken in by this scam. Here it is on a Microsoft forum:
http://answers.microsoft.com/en-us/windows/forum/windows_vista-security/microsoft-tech-support-scam-call/52aac9a3-dca7-46e0-a856-4dba9529680c?db=5&page=2&auth=1)
 
This is what the Popup said:

""windows firewall service has been stopped due to virus/adware on your computer. please visit www.scannow.com/support or call toll free 1 888 447 4192 for support. root-kits/spyware may have caused the security breach on your network location. call toll free 1 888 447 4192 for technical assistance." 
 
 

 
So he called the number (1-888-447-4192) not knowing it was a scam and they said they were from Windows and that they needed remote access to his laptop to solve the security issue, which he gave them. (He said he did not give them any personal information, however.) 
 
After he told me what happened, I checked out his laptop. He had about a dozen popups that wouldn't close and some malware programs were added, which I have removed. 
 
Those programs w... Read more

A:Microsoft Tech Support Scam

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

1 more replies
Answer Match 81.6%

Hello, yesterday while I was browsing websites I encountered one of the tech support scan pop ups that told me I had a virus and a lady was speaking telling me it was blocked. I knew better of course and ended google chrome in the task tree. However, I forgot I had some tabs I still needed and had restore the tabs but the pop up site kept coming up before i could close out real quick. This happened 2-4 times. I was reading some articles and they said even though I didn't click ok, phone them, give them any sort of access to my computer I could have gotten a drive by download or fileless infection like these articles state
 
https://blog.malwarebytes.org/exploits-2/2014/11/tech-support-website-infects-your-computer-before-you-even-dial-in/
 
The site I encountered was very similar to this posts
 
http://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/your-microsoft-computer-has-been-blocked-with-the/441bf00b-bf93-4d00-b8a1-64aac2f5914c
 
https://blog.malwarebytes.org/exploits-2/2014/09/fileless-infections-from-exploit-kit-an-overview/
 
https://blog.malwarebytes.org/fraud-scam/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/
 
 
I noticed it said something about rundll.exe, registry files, and personal info could be messed with. Even though I knew enough to close out and not call them and have not had any pop ups since the incident or any other odd things happen to my computer since then I'd like to be sure there i... Read more

A:Tech support scam popup

Hello coolcat22 and Welcome to the BleepingComputer.   
 
My name is Yılmaz and I'll help you with the cleanup of malware from your computer.
Before we move on, please read the following points carefully.
Please complete all steps in the specified order.
Even if tools don't find malware, I want you to post the logfiles anyway.
Please copy and paste the logfiles directly into your posts. Please do not attach them unless you are instructed to do so.
Read the instructions carefully. If you have problems, stop what you  were doing and describe the problems you encountered as precisely as  you can.
Don't install or uninstall software during the cleanup unless you are told to do so.
Ensure your external and/or USB drives are inserted during always the scan.
If you can't answer for the next few days, please let me know. If  you haven't answered within 5 days, I am assuming that you don't need  help anymore and your topic will be closed.
If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now!
I can not guarantee that we will find and be able to remove all  malware. The cleaning process is not instant. Please continue to review  my answers until I tell you that your computer is clean
Please reply to this thread. Do not start a new topic
As my first language is not English, please do not use slang or idioms. It could be hard for me to understand.
Please open as administrator  ... Read more

13 more replies
Answer Match 81.6%

I don't know how many people have had an issue with the phone call from tech support and they want access to your computer and then they essentially lock it and you need a password to get access again and the only way to get the password is to pay them.

A friend called tonight and she was taken in by the scam. Her immediate concern was to get her pictures and other personal documents off of the computer. I have no idea what these people do or if it is just a matter of getting the password and once input everything is okay?

Anyway I took her drive out and connected it to my computer and copied off all of her personal data to a flash drive. I ran Malwarebytes and selected only drive E, which is her drive, but the only problems it showed were on Drive C. I have no idea how it detected issues on Drive C as I had unselected Drive C and only selected Drive E for a scan.

So the first question is, is there a way around the password and to be able to remove it without reinstalling the OS. or recovering from a set of recovery disks?

Second is there a way to access the control panel on her drive with it still being connected to my computer to make a recovery disk for her drive, as like most people she didn't bother making a recovery disk set so if it has to be reformatted and the OS reinstalled she has no disks? It has a partition on the drive which I assume may the recovery information but the only visible folders are system volume information and recycle bin and I do have the appr... Read more

A:Tech Support Phone Scam

you are not going to find a way to make the recovery's on a non working computer. the best fix is a reinstall,its likely that here recovery partition is still good ,you just need to save what you can, and run the recovery, check ASUS site for info on what key to hit on bootup to activate the recovery .
It sure is a small world when we are so gullible to think that Microsoft or someone that cares , is going to call us/little old me, and tell me my computer is sick and offer to fix it ,good luck

like the calls telling me they can offer me better interest rates on my credit cards ,and I don't even have a credit card

46 more replies
Answer Match 81.6%

Hello everyone,
 
 
I was just wondering if anyone has been scammed and wants to share their experiences. If so, comment it below and try to spread the word.
 
 
 
Thanks,
 
 
jman005
 
 
 
 

A:Have you ever been scammed by a tech support scam?

The only scam that is current are calls from "Microsoft" telling the victim that they have been alerted to a virus infection on the computer and they will help the victim clean his machine for a fee. These are always from India. My sister-in-law got one recently but was forewarned by me and she told the guy to go soak his head.
I have seen these scam websites appear near the top when a search is made for "computer help" or "virus help", etc.
Of course there are various independent brick & mortar shops that will overcharge, etc.

21 more replies
Answer Match 81.6%

Yesterday I was called by a Windows Tech Support Scam. I am not very tech-savvy and I was gullible and allowed them to remotely access my computer. When they asked for money that is when I wised up, but that was too late. I already gave them access to my computer.

I changed my bank account passwords. I loaded my files onto an external hard drive. I plan to return my computer to its original state, but I first wanted to find out what is to stop the scammers from just accessing my computer again?

Any help

A:Windows Tech Support Scam

Hi:

Yes, it is a busy season for such scammers.
I got such a call on my mobile phone a week ago, spoofing a "legit" number in PA on caller ID.
I strung the caller along for a while.
He hung up when I volunteered to give him my credit card info so that he could "remote in" to fix my "viruses".

Anyway:
I hope you changed all your confidential info from a different, known-clean computer?

Also:
Here are a few resources:

I Just Fell For a PC Support Scam, Now What?
Tech support scams costing computer users
FTC cracks down on tech support scams
Beware of US-based Tech Support Scams

You might want to head over to one of several, busy, reputable computer disinfection fora for a guided, expert look at the system.
The trained malware helpers will know which tools to use, in which order, to check the system for hidden malware.

Thanks,

MM

2 more replies
Answer Match 81.6%

A few days ago, my Yahoo email was hacked. I changed my password and after searching for computer assistance, I inadvertently thought an ad was a legitimate Yahoo technical support link. I called pc tech site at 1-888-727-0571(www.pctechsite.com). The technicians informed me to run some command line tools and used logmein123 to gain access to my computer. They installed Malwarebytes, Ccleaner, Microsoft Security Essentials and Security Shield. After I thought this was a scam, I called this company to complain, they said they would not refund my money. A little while later I received another phone call from "Marlin from the tech department at Microsoft" in New York (1-212-777-3457) informing me my computer had many errors including malicious downloads, was compromised and would crash. I questioned the legitimacy of this call and they hung up on me. After this call a black box appeared in the lower left-hand side of my computer screen. I assume this was them trying to access my computer again. I disabled imi_rescue.exe, Remote Assistance, and WebKit on my firewall which I assume were allowing logmein access to my computer and generated the below DDS text file. Could you please assist me with ensuring my computer is cleaned and no longer infected or compromised. My parent's submitted similar postings for their computers. This is for my desktop PC, the third and last computer which was worked on by pctechsite. Thank you for your assistance.

DDS (Ver_20... Read more

A:logmein123 tech support scam

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

16 more replies
Answer Match 81.6%

My grandfather got taken in by a Microsoft Windows Support Scam and I'm fairly certain that his laptop's got a bug that I can't get rid of.

What happened:

He got a popup (while using Internet Explorer and after downloading an Adobe update) that said there was a security issue and that he needed to call a number for Windows Firewall Service.
(I looked up the number and apparently other people have been taken in by this scam. Here it is on a Microsoft forum:
http://answers.microsoft.com/en-us/...ca7-46e0-a856-4dba9529680c?db=5&page=2&auth=1

This is what the Popup said:

Quote:
""windows firewall service has been stopped due to virus/adware on your computer. please visitwww.scannow.com/support or call toll free 1 888 447 4192 for support. root-kits/spyware may have caused the security breach on your network location. call toll free 1 888 447 4192 for technical assistance."Click to expand...

So he called the number (1-888-447-4192) not knowing it was a scam and they said they were from Windows and that they needed remote access to his laptop to solve the security issue, which he gave them. (He said he did not give them any personal information, however.)

After he told me what happened, I checked out his laptop. He had about a dozen popups that wouldn't close and some malware programs were added, which I have removed.

Those programs were:
Knctr itibiti
One SystemCare
WebDiscover Browser
some kind of remote access/assistance p... Read more

More replies
Answer Match 81.6%

A few days ago, my Yahoo email was hacked. I changed my password and after searching for computer assistance, I inadvertently thought an ad was a legitimate Yahoo technical support link. I called pc tech site at 1-888-727-0571(www.pctechsite.com). The technicians informed me to run some command line tools and used logmein123 to gain access to my computer. They installed Malwarebytes, Ccleaner, Microsoft Security Essentials and Security Shield. After I thought this was a scam, I called this company to complain, they said they would not refund my money. A little while later I received another phone call from "Marlin from the tech department at Microsoft" in New York (1-212-777-3457) informing me my computer had many errors including malicious downloads, was compromised and would crash. I questioned the legitimacy of this call and they hung up on me. After this call a black box appeared in the lower left-hand side of my computer screen. I assume this was them trying to access my computer again. I disabled imi_rescue.exe, Remote Assistance, and WebKit on my firewall which I assume were allowing logmein access to my computer and generated the below DDS text file. Could you please assist me with ensuring my computer is cleaned and no longer infected or compromised. My wife posted a similar post earlier for her laptop. The following log is for my desktop PC. Thank you for your assistance.DDS (Ver_2012-11-20.01) - NTFS_AMD64Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 10.9.2... Read more

A:Tech Support Scam - logmein123

Hello girsler, and welcome to BC!My name is bloopie and I'll be helping you with your problems as best I can! A few things to keep in mind while we are working together:As you have posted several similar topics here, please be sure to keep each machine and topic instructions seperate. What instructions I give in this topic may not be the best for the others!If you have since resolved the original problem you were having, I would appreciate it if you let me know.If you are unsure about any of the steps just post what you can and I will guide you!Please tell me if you have your original Windows CD/DVD available.Please copy and paste all logs here unless otherwise instructed!Upon completing the steps below I will review your topic an do my best to resolve your issues.==========Now let's get another log from a more powerful tool:Run CombofixYou may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job...this is normal.You can download Combofix from one of these links.Link 1Link 2Close any open browsers or any other programs that are open.Close/disable all anti virus and anti malware programs so they do not interfere with the running of ... Read more

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Answer Match 81.6%

I don't know how many people have had an issue with the phone call from tech support and they want access to your computer and then they essentially lock it and you need a password to get access again and the only way to get the password is to pay them.
A friend called tonight and she was taken in by the scam. Her immediate concern was to get her pictures and other personal documents off of the computer. I have no idea what these people do or if it is just a matter of getting the password and once input everything is okay?
Anyway I took her drive out and connected it to my computer and copied off all of her personal data to a flash drive. I ran Malwarebytes and selected only drive E, which is her drive, but the only problems it showed were on Drive C. I have no idea how it detected issues on Drive C as I had unselected Drive C and only selected Drive E for a scan.
So the first question is, is there a way around the password and to be able to remove it without reinstalling the OS. or recovering from a set of recovery disks?
Second is there a way to access the control panel on her drive with it still being connected to my computer to make a recovery disk for her drive, as like most people she didn't bother making a recovery disk set so if it has to be reformatted and the OS reinstalled she has no disks? It has a partition on the drive which I assume may the recovery information but the only visible folders are system volume information and recycle bin and I do have the appropri... Read more

A:Tech Support Phone Scam

You'll probably need to look for your self because getting around passwords is frowned around here, I think I can guide you to a safer place to look, rather than searching questionable places on the net and ending up worse off than you are, but the rest is up to you
http://www.ultimatebootcd.com/

5 more replies
Answer Match 81%

Hi, so I've been having issues. I use a Chrome Browser complete with AdBlocker. I used to get redirected to tech scam pop ups when I downloaded some stuff for games via ad.fly. (I hate people who use this now.) I found a website with a workaround that has enabled me to safely download stuff again by giving me the direct link that bypasses the adfly continue button that leads to redirect, etc. Oddly enough, I just recently downloaded a file from mediafire and now I get redirected once more to a tech scam support ad with no choice to close the tab. (Normally, the other tab will open and the download will go through; now it just makes a stupid ad pop up.) I close it with ctrl+alt+delete with task manager, continued browsing the internet, etc. I ran malwarebytes and adwcleaner; both picked up nothing. I'm just worried if it's just my computer that keeps getting hit with these ads or if they're just everywhere now. I mean how they got past my adblocker even with javascript disabled, along with flash is just unsettling. :/Edit: Moved topic from Windows 8 to the more appropriate forum. ~ Animal

A:Every Download Redirects to Tech Scam Support Ad?

Is that Adblocker Plus? Or is it AdBlock...?
 
ou can restore your browser settings in Chrome at any time. You might need to do this if apps or extensions you installed changed your settings without your knowledge. Your saved bookmarks and passwords won't be cleared or changed.
Open Chrome.
In the top right, click the icon you see: Menu  or More
Click Settings.
At the bottom, click Show advanced settings.
Under the section "Reset settings,” click Reset settings.
In the box that appears, click Reset. ​
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
CCleaner - PC Optimization and Cleaning - Free Download
 
download Junkware Removal Tool to your desktop.
Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your n... Read more

more replies
Answer Match 81%

The title pretty much says it all. What I have been seeing for some time now is a lot of my clients that click on ads in the right hand advertising panel of the facebook page have ended up with malware on their systems and big warnings on the screen to call a toll free number to fix their system and when they do are told it is Microsoft tech support which it is not and they want access to your system. If you give it to them you are then really in a jackpot of a problem. So just a warning, I tell my clients that it is a good rule of thumb NOT to click on anything in the right pane of their page as you have no clue which ones will cause this issue. Of late mostly the ones about stars dying or having other problems seem to be the most likely ones but I have seen it in others as well. One would think that facebook would do something about these type of things but sadly they are about the almighty dollar and don't seem to care. So every one please watch what you click on facebook. Especially if it seems to good to be true because if so it usually is.

A:The Facebook Microsoft Tech Support Scam.

Unsolicited phone calls, browser pop-ups and emails (aka Tech Support Scamming) from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common and prolific scam tactic over the past several years. The scams may involve web pages with screenshots of fake anti-virus software displaying warnings of bogus malware infections, fake ransomware and fake BSOD which include a tech support phone number to call in order to fix the problem. More nefarious scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.If you have not done so already, you may want to read Beware of Phony Emails & Tech Support Scams.

1 more replies
Answer Match 80.1%

I am going to get back some of my money. First I would like to know what website do you go to to see if you've been hacked. I told them to remove all my records but I not sure of that. I went to my startup menu and it is empty. What should I do. I did a restore for Aug24. Still no start up menu. Please help. It is a Dell Business Computer Optiplex 755......Os Vista Professional
 

A:This is really weird....I used click4support tech support and found out they were a scam

I would suggest you have the PC checked out on our virus forum
If you allowed them onto the PC, and do any banking
The first thing to do is inform the bank/building society or any other financial institution you use, , if you have given any card details for payment , they may/will present that for multiple/regular withdrawals - so make sure that's stopped.
change email passwords and any other website where identity theft maybe an issue

have they disconnected from the PC - I would remove from the network

I will move to the virus /malware forum - have a read here
https://forums.techguy.org/threads/...before-posting-for-help-in-this-forum.943214/

Its also possible , all they have done is charged you a fee and made no changes to the PC
BUT i would not take that risk, theres enough examples where these scammers have used the cards for multiple withdrawals now. And dropped virus onto the PC often the ransom virus that locks the PC and asks you to call them again to unlock the PC
 

1 more replies
Answer Match 79.2%

By browsing without my ad blocker on some less-reputable website, I got this popup that simulates a blue screen and asks me to call some number to get assistance fixing a security issue: (recent capture from a VM, the text changed a bit recently):
 

 
My first reaction was "LOL, nice try, I'll just close this". But then I remembered I could have some fun by creating a VM and letting them "fix it".
So I set up a VM and call the number. I start explaining how I was browsing the web when I got this message. They say "not a problem", and ask me to press Windows+R and go to www.teamviewer.com and start a remote session.
 
When they're already in my VM, they connect me to the Microsoft server using ping www.microsoft.com (LOL ) :
 

 
After that, they run some directory scan:
 

 
OMFG "network has been hacked", "virus detected", what will happen to my PC now?
Don't worry, Windows Alerts got yo' back:
 

 
For a very reasonable price, just US$ 199,99, I can have lots of stuff like "security software new" and a 1 year "warrenty" :D
 
If instead of visiting that link, you visit matchmakerwin.biz, you'll see they're Microsoft Certified Professionals, totally legit, and you even get another toll free number to call in case the other one doesn't work. How nice!

 
I mean, they got a sticker, it's gotta be legit, right? :D
 
Jokes aside. I've sent the link to several security vendors, but on VirusTotal, only Bitdefender is d... Read more

A:Windows Firewall Alerts: Indian Tech Support Scam

We have seen this before.This is a scam which involves cyber-criminals creating a message or pop-up on a web page which looks like a BSOD, and not an actual system BSOD. It has also been reported as the result of an ad-supported browser extension (PUP) typically bundled with other free software you download and install.Tech Support Scams Help & Resource PageThese are some other examples of scam BSOD messages....

1 more replies
Answer Match 79.2%

Last week I downloaded phony software and had pop-ups galore, along with one that couldn't be closed and had no icon in the task bar that told me I needed to "Call Microsoft Support Immediately". I uninstalled all programs installed that day, but whenever I opened the internet it would redirect me to some weird search site and any other website I typed in would be redirected to this bull **** "live tech support" page, then the internet would close after a few seconds.

I ended up calling the number on that pop up that wouldn't go away because I was clueless and freaking out. I don't remember the number but they had me give them remote access and "evaluated" my computer, telling me this and that about how other IP addresses were in my network and I had a Koobface worm, blah blah blah. I believed them because I am very gullible. He told me I will need a "level 3 tech" and gave me "two options" of places that can fix this issue. One was more expensive (I know it was phony now) and I would have to take my computer states away to get it fixed, so I picked what seemed to be the more reasonable option.

They "transferred my case" to Right Help Desk at 1-855-936-7543 and said it would cost $169.99. At this point I still believed them. When I got to Right Help Desk they told me it would be another hundred something for the 1 year coverage and I told them that I didn't have anything more on my credit card s... Read more

A:Beeping Noise, Tech Support Scam, 100% Disk Usage

See "Everyone Must read This ... " above.
https://forums.techguy.org/threads/...before-posting-for-help-in-this-forum.943214/
Download the Sysinfo program per the instructions, run it, and post the results in a reply.
Then someone will be able to help you.
 

1 more replies
Answer Match 78.9%

We are Dell resellers and had placed an order for 43 Laptops - Dell Latitude 3560 with Dell on 13th June, 2016. We delivered them to our customer on Friday 17th June, 2016. On Monday 20th June we discovered that all the Laptops are faulty and are not functioning properly. They have not been able to use a single system due to touchpad issues in the entire lot
We have made innumerable calls Dell to resolve the problem, but the team is unable to identify and rectify the problem. 
We have spoken to our partner account manager, regional account manager, Service Specialist and Escalation Team, requesting them to provide us with a solution at the earliest as their work is getting hampered. Our customer has to deploy the same by 1st July however they do not have any Dell Laptops functioning correctly.  
How do we escalate this to the Dell management and get a replacement ASAP
Regards

A:Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

Hopefully one of the Dell rep see your post and be able to help. If no one answer your question then I suggest you contact Technical or Customer Support in the link below.
www.dell.com/.../Contact-Information

1 more replies
Answer Match 78.3%

Hello,
I am writing because I have been the victim of what I believe is a "Dell's inside job" in this technical support scam to Dell computer users out of warranty or expired technical support based in INDIA. I have been a DELL customer since 2003, always had the best tech support with no problem, even when I called once about 7 years ago, they cleaned my computer for $49.00 which was ok with me with no problem. I bought an all in one computer in 2012, with 3 years of tech support. My problem started when I called DELL April/2016 of course I didn't get help because my computer wasn't covered, they wanted me to pay $89,00 one time service, at that time what I really wanted was to get my computer back to windows 8.1 I wasn't happy with 10, my computer was running fine. A week later I started getting calls from ladies with Hindu accent claiming to be from Dell wanting to help me fix my computer. I was always busy and I told them I had no time to seat for 2 hours to do it. They kept on calling, until one day exactly a month ago 8/29/16, I had the time to fix my slow computer and accepted their offer. He gave his security Id # DELL9929 his name: Eric Thomas with an Hindu accent, I asked him: Are you really from Dell? He reassured me that he was, that they were getting signals from my computer that something was wrong. I believed him because m... Read more

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Answer Match 100.8%

I received a call today from "Samuel Matthews" that claimed to be from Dell Tech Support. As soon as he told me he was from dell and that I was being hacked, I knew it was a scam and I started to record the call! He claimed that they were receiving a "signal" from my Dell computer that showed that it was being hacked! He then asked me if I had a computer with the service tag (He provided me my correct service tag) that I am not going to disclose. I told him that I was an IT Professional and that I knew that NO ONE had gotten into my computer.
I know that some how and some way they must have hacked into Dell's System and retrieved my information! I had filled out the form attached to one of the messages in this forum that Dell ask us to fill out. It is the the right of Dell's customers to know the truth about these scammers getting my information and what they plan on doing to protect us and to assure us that it will not happen again! I am also contacting my *** about this situation! Right now I am extremely upset about this situation!

A:Received call from "Dell Tech Support" which I knew was a scam!

Hi Patrickg355,
Thank you for bringing this to our attention. Protection of your data is a top priority for Dell. Unfortunately, technology phone scams have become prevalent across our industry. We would love for you to take a moment to help us stop cybercriminals by reporting the details about your interaction. Please complete this form. This will allow us to investigate further. Also, please read this Wiki which has more helpful data. Note, Dell would not call you unsolicited. The only time we would contact you would be through the DellConnect software or the Dell Support Center software. But only after you agreed to this within the software.
Thank you,
Amy

2 more replies
Answer Match 95.34%

hello to everyone!!

im working as a tech support agent for one of the biggest ISP in the US.. its a good paying job and also very challenging.. i use to troubleshoot internet connection issues for residential accounts (1 pc only) and for all other issues that i get, i browse for similar issues on the forums of this site.. well, most of them came pretty handy (esp for the security forums).. now, i got transferred to the networking department and im in a total loss!! i can do simple troubleshooting and install assists for new networking users but i really need help in issues like:
1. remote access/ port forwarding
2. invalid IP addresses on the wireless devices
3. file and printer sharing
i was browsing through all the topics but i cant find any.. if there is someone out there who can help me with this issue and give me some pointers on how i am going to do this in an easier way.. i would really appreciate any assistance..

thanks in advance!!
foxxy
 

A:tech support in need of extra support

6 more replies
Answer Match 91.14%

Hey Lenovo team, The P50 website for Lenovo India ( http://shopap.lenovo.com/in/en/laptops/thinkpad/p-series/p50/ ) does not have a configurator & online purchase platform unlike the US website ( http://shop.lenovo.com/us/en/laptops/thinkpad/p-series/p50/ ). I emailed TheDoStore support ([email protected]), requesting information on the configuration options available in India and got the following response: "... unfortunately we don't have an expert who would be able to respond to you. We would like you to please call 1800 3000 9991 where an expert will be handle your query and give you the best possible advice.  ..."  - Not the most encouraging of emails. And the 'expert' team at 1800 3000 9991 was not very competant. They could confirm only the configuration that was available in stock and could not even confirm if other options (see below) were either out-of-stock or not-launched/not-available in India. Could somebody help me out with the following?Processor: Are the i7-6820HQ & Xeon E3-1505M options available?Display: Is the 4k IPS non-touch available?Storage options?And what are the buying options for the P50?Is 1800 3000 9991 really the only option? Or are there other resellers? Is it expected to be listed elsewhere online, where I can see and verify the configuration, rather than just trust an 'expert' over a phone call?

A:P50 in India - Lack of support (even) for buying?

 I suggest you post this to the Feedback of Support Websites part of this forum. Lenovo employees will carefully read your post in my past experience.



-----------------------------------------------------------------------------TPs own: X31 (2003), X61T, X200T, Tablet 2, P50 (2016); Win 7/8.1/10, Ubuntu8.04-16.04.

2 more replies
Answer Match 89.46%

I am not satisfied with Dell India support answers to go with out of warranty services as Dell Inspiron 7537 Laptop had never gone under damage and the laptop is under warranty.  
Please advise the email id of team after Dell Director Desk so that they can check the issue at their end.
Thanks.

A:Who do you complain if the DELL India Service is unable to support.

Hi,
Thank you for posting your concern here. Sorry for the bad experience you had so far. Please let us know if there are any issues that are unresolved, we?ll be more than happy to assist you.
We request you to share the service tag, registered owners name and your email address, so that we can check the warranty and other details and provide you with the right information.

2 more replies
Answer Match 84.84%

I received a call the other morning from a friend who told me he was called by Windows Technical Care and he was told his computer was badly infected with viruses. He allowed the guy that called to take control of his system and he took worked on the computer for about four hours, my friend was not at the computer for the entire time the guy on the phone had control.

The system is running Windows Vista w/ service pack 2.

I had him running Avast antivirus which the guy uninstalled & installed AVG. He also installed & ran CCleaner, and one other free cleanup software (i forgot to write the name down before I left for work).

I unplugged the system from his router & ran Malwarebytes w/ the latest updates last night, which came up with 14 malware files which I had it fix. I also uninstalled AVG and reinstalled Avast and ran a boot time scan which took care of 3 viruses.

At this point I am leaning toward saving his important data and doing a fresh install of everything since I have no idea what the guy on the phone did in the time he had control of the system such as keyloggers & the like.

I also ran a HiJackThis scan this morning, here is the log:

Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 5:22:28 AM, on 3/21/2012
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421) Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windo... Read more

A:Support Scam Help

Here is the DDS log I ran today.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by Owner at 14:41:18 on 2012-03-23
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2037.997 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\system32\Dwm.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Belkin\Router Setup and Monitor\BelkinService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGr... Read more

1 more replies
Answer Match 84%




Kindle Support Phone Number
{<{1-888-811-4532}>}


Amazon Kindle Customer Service
{<{1-888-811-4532}>}


kindle helpline
{<{1-888-811-4532}>}


Kindle Customer Service Number
{<{1-888-811-4532}>}


kindle fire tech support
{<{1-888-811-4532}>}


amazon kindle help
{<{1-888-811-4532}>}


kindle fire customer service
{<{1-888-811-4532}>}


kindle customer support
{<{1-888-811-4532}>}


Kindle Help Phone Number
{<{1-888-811-4532}>}


kindle help
{<{1-888-811-4532}>}


Kindle Customer Service Phone Number
{<{1-888-811-4532}>}


kindle tech support
{<{1-888-811-4532}>}


kindle fire helpline
{<{1-888-811-4532}>}


kindle support number
{<{1-888-811-4532}>}


kindle technical support
{<{1-888-811-4532}>}


kindle contact number
{<{1-888-811-4532}>}


Kindle Tech Support Number
{<{1-888-811-4532}>}


kindle fire support number
{<{1-888-811-4532}>}


Kindle Customer Support Number
{<{1-888-811-4532}>}


Amazon Kindle Customer Service Phone Number
{<{1-888-811-4532}>}

More replies
Answer Match 84%

Hi everyone. This issue is for our small business, and I did read the preparation guide, but we have exhausted all other options and cannot figure it out. I do still need to run the FRST Tool, I just need advice on what to do. We run DNN which is .NET based. The web.config file has been checked and nothing has been found. This is becoming a larger issue the longer it runs.
 

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Answer Match 84%

I have a user, who while not senile has problems with her memory.  The biggest problem is she keeps falling for the fake MS support scam, because she can't remember having fallen for it six months earlier.  I can take care of it easily enough by running the system recovery off an install disk and rolling the computer back to a date before they PW locked the computer.  What I'm hoping is that someone can help me out with is a way to prevent them from getting in in the first place.  All my scans came up clean and Supremo was removed the last time, and a week later they had locked her computer again.  So I guess I missed something, or she fell for it again and forgot.  Is there some service or something I can turn off in order to lock them out for good?
 
Thanks,
 
B.

A:MS Fake Support Scam

Tech Support Scamming using browser pop-up alerts with phony telephone numbers from "so-called Support Techs" advising your computer is infected with malware has become an increasing common and prolific scam tactic over the past several years. You may want to read “Your PC Is Infected” Round-up… by Chris Boyd at the Malwarebytes Security Blog.Closing the web browser and then relaunching it usually eliminates the bogus warning message and is the best way to deal with these scams. If the browser freezes or hangs, you may have to close it with Windows Task Manager by selecting End Task.This is typically the reason security scanners do not find any malware on the computer after encountering these types of scams.If the scam involves unsolicited phone calls from someone claiming to be an employee affiliated with Microsoft or Windows Support advising your computer is infected with malware, not answering any questions and hanging up the telephone is the best way to deal with phone scammers...then report them to the appropriate authorities. Keep in mind, that there have been reports of scammers claiming to be affiliated with major computer manufacturers such as Hewlett Packard, Lenovo and Dell or familiar security vendors like Symantec, Panda and McAfee. Deal with them the same way....hang up the telephone.You can teach the user the above but if they have a memory problem, that may not help either.

1 more replies
Answer Match 83.16%

I wanted to make this my special post, as its my 1000, and encourage all members to use their System Restore more, I keep a system restore icon on
my desktop and make a restore point everyday, I know the computer is suppose to do it, but it makes me feel better, evertime I make drastic changes or questionable downloads I make a restore point, I simply type call it rp it only takes less than 10 seconds, if everyone did this we really could cut down on our
Tech Support. Have a good day.
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
 

A:How to cut down on Tech Support

10 more replies
Answer Match 83.16%

My computer has become very slow in loading programs such as Firefox. Once it is loaded it doesn't work smoothly as before. Not Responding message appears and everything stops working for a while. Scrolling also doesn't always work. Sometimes the arrow changes to the hourglass and stops working. After a while it changes back to the arrow again and so it continues.

Quite regularly I get the "script not working" message window in the middle of the screen with "continue" or "cancel" options. Sometimes it is the Shockwave plugin and at other times it is Google or other script. And often the end program command doesn't work. For the last few days, script error message for Internet Explorer comes on at powering up.

I have been thinking of reloading Windows but with no more Microsoft support for XP I don't know how I am going to get the updates.

I know the laptop is very old(2001) but I really use it mainly to check emails. Any help in resolving the above issues would be highly appreciated.

Thank you.

Sincerely,
shafiahmed

A:TECH SUPPORT

First off, All updates are available for Windows XP and will continue to be available till the end of time. There will just not be any NEW updates for XP. I just installed XP on an old computer 2 days ago and ran all of 142 Windows Updates.
As for your current installation, try running a Clean Boot. If this works then add one startup item at a time, restarting each time till the computer becomes unresponsive, then you know what the problematic program is.
Also, go to Start/Run and type chkdsk C: /R and press enter, in the command prompt type a Y for Yes and reboot the computer. Check Disk will go thorough 5 stages and takes some time. It will check your HDD for integirty.

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Answer Match 83.16%

Hello everyone. I applied for a tech support job with my local ISP. I have no schooling, just computer knowledge as a hobby for 10 years. I troubleshoot all my friends and family's computers pretty well. What kind of short term schooling could help me land a tech support job? I feel I have the knowledge but could use a basic course to put on my resume. Any other advice on computer jobs that are a good start to a new career? Thank you.
 

A:ISP Tech Support Job

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I bought a new PSU, that came in the mail today. Once I started up the computer I discovered that my USB ports don't work. Last Friday when my video card died, my 4 year old broke the two front USB ports. The computer's manufacturer surmises this shorted out the back ports and now wants to replace the motherboard and case. Both are under warranty, thank goodness.

So now my conundrum, I didn't buy the new PSU from the manufacturer, but it is the same brand as my old one. Do I just send the box back with the new one (which lets them organize the cables ten times better than I can) or do I put the old one back in? Or do I send both? There is nothing wrong with the old PSU, it's just not powerful enough for my new graphics card, which is NOT leaving my possession!

I'm sure I'm over thinking this, I just don't want to be screwed over.

Thank you for any help or advice.
 

A:Does Tech Support Need both Old and New PSU?

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Answer Match 83.16%

I have a LG X120 notebook with windows XP, will it be able to be viewed threw an HAIER LCD Television.
 

A:Tech support

Hi Debbie, and welcome to TSG.

If this is your computer (http://www.lg.com/hk_en/notebooks/lg-X120-L), it has a VGA video output connector.

Your TV would need to have a VGA, DVI-A, or DVI-I video input jack. The TV would also need to support at least one of the video resolutions and refresh rates that the computer can feed to the VGA connector.
 

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I have some type of virus on my computer. I keep getting pop up and unwanted icons on my desk top. I try to clear them out but everytime I go back on the internet they come back. Please give me some advise.
 

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For greyknight17:

The greyknight quests in troubled lands
Where truth is hid in shifting sands;
Elusive demons there do dwell
Of deadly might and visage fell,
Wresting power from local lords
With blue screen shields and pop up swords,
They lay waste to all they see,
Leaving nothing as it used to be;
But with bright sword and favored lance,
Our champion makes the devils dance
To a tune they hear and can’t resist,
Something like: “Stop and desist”,
And in the end, their fate is writ
With mighty scans and combo script
And so with bow and courtly praise
A toast to you, greyknight, I raise:
“Thank you sir for work well done,
Evil slain and battle won;
The blue screen of death is banished here,
And we’re computing now without fear.”



I didn't get to drag a notepad file on top of Combofix like so many others.

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i trust you all will know what to do with this. i'm short of new to this so directions would greatly help.

Logfile of HijackThis v1.97.7
Scan saved at 9:50:57 AM, on 6/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\CasinoOnline\CsRemnd.exe
C:\WINDOWS\system32\winproc32.exe
C:\WINDOWS\system32\kx509_kfwk5.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Reference\Bookshelf 98\qshelf98.exe
C:\WINDOWS\system32\krbcc32s.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Documents and Settings\Slik\My Documents\HijackThis.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R1 - HKCU\Software... Read more

A:Tech Support - HELP!

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I know I know… Wrong posting BUT!

This is a scream! If you are in tech support I bet you had a day like this. Or you’re having one right now! I know that I did some years back.

A Day In The Life Of A Tech Support Guy Click Sales Guy vs. Web Dude
I know a Mod is going to move this but before you do, watch it then move it!
 

A:Tech Support Guy!!

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Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) XP 2600+, x86 Family 6 Model 8 Stepping 1
Processor Count: 1
RAM: 767 Mb
Graphics Card: NVIDIA GeForce FX 5500, 256 Mb
Hard Drives: C: Total - 109915 MB, Free - 42983 MB; D: Total - 4538 MB, Free - 690 MB;
Motherboard: ASUSTeK Computer INC., A7N8X-LA, Rev 1.xx, X312345678
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated: Yes, On-Demand Scanner: Enabled
 

A:Tech Support

thank you. I understand!
 

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my mcafee says i have 2PWS-LegMir(trojans)that cannot be removed why is that.and how do i remove them?

A:tech support

Have you tried to remove them manually?

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How many pins are there on a standard SCSI-2 connector?

------------------
TeChYgIrLl
 

A:PC Tech Support Help

50
 

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To: Tech Support Guy Staff & All Other Dignitaries

I just wanna say that I LOVE Tech Support Guy. My first encounter was a few months ago, when I woke up one morning and found that my homepage had been hijacked by Searchv. I couldn't get rid of it. So I googled until I got to Tech Support Guy, and found that somebody else had the same problem. I followed the instructions and was rid of searchv. Via HijackThis. Jeez, I like that name.....HijackThis. And then came Ad-aware, and Spybot, and a whole new world was opened up to me. To top it off, it's all free. Not quite. I'm sending you guys a donation. You earned it.

pjblevin
 

A:Tech Support Guy

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Hi
Here is the problem I can't even get to this forum on my main computer to get help. I was gone out of town on a fishing trip and let some people stay at my house now my main computer is screwed up. web pages keep redirecting and any web page that i try to go to like this one just comes up web page not found or it redirects you. one of the idiots that stayed removed avg and installed avira which i know is good but it wont pick up anything wrong i would like some help but like i said i can't get to this forum to get help any ideas????

skid

A:can't even get to tech support

Please follow the instructs from this webpage (sticky):

http://www.techsupportforum.com/secu...oval-help.html

You shall have a proper set of logs for us after that. Someone shall be along shortly

* Kindly note that threads without the proper logs shall likely be ignored.

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Answer Match 83.16%

I use Firefox and Safari and when I'm on Myspace,some pages wont load all the way,right after,I get a error message and I opens another page and says Download Adobe9. I tried to download it but I can't find the download or install it
 

A:Tech Support,please!

two steps
for windows ask about mac or linux

1. make sure you have the newest version of firefox and or Safari

2. http://www.adobe.com/products/acrobat/readstep2.html and download

3 make sure to check the right plugin checkboxes when in stalling
 

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Answer Match 83.16%

What do I use to remove mall where from my Windows 8 PC. ?
 

A:Tech Support

would you read the following
http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
and post the logs required

I will then move to the virus / malware forum for assistance from a virus/malware expert
Note it can take up to 48 hours to get a reply as they are very busy in that forum and only authorised members are allowed to reply
 

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Answer Match 83.16%

I fell for the technical support scam and paid the fee and granted them access to my computer and they were downloading a couple of programs,but at the same time I told a friend about it and they told me to turn off completely. The scammers continue to call me. I am scared to turn on my computer and would like to know what to do about this.already called the credit card company to cancel the payment.

A:I fell for the technical support scam

Unsolicited phone calls (aka Tech Support Scamming) from "so-called Support Techs" advising your computer is infected with malware has become an increasing common and prolific scam tactic over the past several years.
In the majority of these cases the scammers use social engineering to trick a victim into spending money for unnecessary technical support or to buy an application which claims to remove malware. In other cases the caller pretends to provide free security checks or direct the download and use of a bogus registry cleaner which purports to find thousands of problems, then offer to fix the computer for a fee. If the victim agrees, the support usually costs hundreds of dollars and often leaves the victim's computer unchanged or intentionally infected with dangerous malware.
Another scam tactic involves tricking their victims into believing that their computer is infected by having them look at a Windows log that shows dozens of harmless or low-level error entries. The scammer instructs their victim to type "eventvwr" in the RUN box to open Windows Event Viewer and points out all the warnings and error messages listed under the various Event Viewer categories. The scammer then attempts to scare their victims into giving them remote access to the computer in order to fix it and remove malware. More nefarious scammers will install a backdoor Trojan or Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to ac... Read more

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Answer Match 83.16%

A co-worker of mine's wife received a phone call claiming to be from Microsoft Support and saying she had problems with her computer. She allowed them remote access to the computer but got suspicious and hung up without giving any CC info.
 
The computer started being over run with pop ups and other annoying behavior. He brought the computer in to me and I ran Malwarebytes, Combofix and MSSE. I also did a system restore to the furthest back date that was there.
 
After multiple scan the computer came up clean with no maleware detected. He took the computer home and after 10 minutes he got a fake virus warning among other things. He brought the computer back and I scanned and cleaned again. This time he went through everything he normally does on the computer while it was sitting on my desk. Again, everything was fine and no problems.
 
He took the computer home and again got a fake virus warning and other issues.
 
Essentially, the computer works fine connected to the network at work and will for hours. But when connected to his home network it will run for about 10 minutes and then the maleware is back.
 
I told him that he needed to call his ISP and have them check that his internet connection was secure and that no changes had been made. His ISP told him there was nothing they could do to help him and that he needed to wipe out and reload his computer. I also told him to have them change his IP address if possible but I don't know if he remembered ... Read more

A:A co-worker was taken in by fake support scam

I've seen hundreds of these scams and the resulting infection and based on experience, it is highly unlikely that his router has been tampered with and far more likely that there is still infection present. AdwCleaner, TDSSKiller, and ESET are highly effective tools at removing these infections. Also, if you're technologically inclined, Process Explorer, Autoruns, and Task Scheduler are fantastic tools for diagnosing and locating infections.
 
By any change, was the scam called "LogMeIn123" or something like that?

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Answer Match 83.16%

Hello All,
We have several customers who have been receiving cold calls from india, offereing 'windows support' or 'microsoft support' services.
Usually the caller says they have been alerted that your machine is infected, and they need to take you through trouble shooting steps.
The pitch leads fairly quickly to you being offered a 'cure all' security package for $100 - 200.
The Guardian newspaper reported on this in March, and it has re-surfaced this week.

Please read the article below - it advises what can be done to cancel any trancastion you may enter into with these rogues !!

http://www.guardian.co.uk/technology/blog/2011/mar/01/microsoft-virus-scam-continues

Thanks & Regards Tim

A:Microsoft Support - Scam Callers

I am sorry but if anyone falls for this scam they deserve to lose their money so they can learn a simple lesson.

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On 6/28/14, I experienced a probable attempted "support" scam from "saratechsupport.us" (see attachment)
 Saratechsupport listing.jpg   57.38KB
  0 downloadswhile trying to get telephone help with a router installation. Through my careless permission, they gained remote access to my computer. A command window appeared on my display, a large number of lines flashed by, and the last line said something like "Trojan found ...". The "tech support" person called my attention to that line and told me that was my problem rather than anything related to the router.
At that point, I became suspicious and politely ended our conversation, telling the man that I would try to remove the "trojan" by myself, but would call him back if I had problems doing so. I then ran "Threat Scan" with MBAM, "Quick Scan" with SAS, and a "Full Scan" with MSSE, all with freshly updated data files. No threats were detected.
Is it reasonably possible that these scans missed something? If so, can you help?
The machine directly involved is a desktop PC running Windows 7 (Ultimate) SP1 64 bit. It was not connected to my home network at the time of the remote access, but is normally connected by wire to a router which furnishes a wired connection to another desktop running Windows 7 (Pro) SP1 64 bit, and a wireless connection to a notebook running Windows 7 (Home) SP1 64 bit. I ran the same AV scans on all three computers; all were 'clean'.
 
BTW: The router that I was trying to in... Read more

A:Probable support scam victim

Hello Don, to be certain we should get a deeper look. Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.Let me know if all went well.

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Answer Match 83.16%

This was posted in the Windows 7 Forum:
 
On 6/28/14, I experienced a probable attempted "support" scam from "saratechsupport.us" while trying to get telephone help with a router installation. Through my careless permission, they gained remote access to my computer. A command window appeared on my display, a large number of lines flashed by, and the last line said something like "Trojan found ...". The "tech support" person called my attention to that line and told me that was my problem rather than anything related to the router.
At that point, I became suspicious and politely ended our conversation, telling the man that I would try to remove the "trojan" by myself, but would call him back if I had problems doing so. I then ran "Threat Scan" with MBAM, "Quick Scan" with SAS, and a "Full Scan" with MSSE, all with freshly updated data files. No threats were detected.
Is it reasonably possible that these scans missed something? If so, can you help?
The machine directly involved is a desktop PC running Windows 7 (Ultimate) SP1 64 bit. It was not connected to my home network at the time of the remote access, but is normally connected by wire to a router which furnishes a wired connection to another desktop running Windows 7 (Pro) SP1 64 bit, and a wireless connection to a notebook running Windows 7 (Home) SP1 64 bit. I ran the same AV scans on all three computers; all were 'clean'.
 
'boopme' instructed me to carry out steps 6, 7, 8 of your instructions. Here is the dds... Read more

A:Probable support scam victim

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/539590 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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Answer Match 82.32%

I have called D-link tech support a while ago and a guy named Leo was so great. Any people here who had great experiences with D-link tech support?
 

A:D-link Tech support

I've had nothing but bad experiences from D-Link Tech Support. For example...

This lady couldn't figure out why I was experiencing problems and she said she would transfer me to a Senior Tech. The phone rang and some guy at Panasonic tech support picked up. I was just a bit confused...

I believe they have recently moved all their offices to India. About two years ago I was able to get an American call centre, not anymore!

I had just called them last night and kept hearing my voice echo. I asked the lady and she gave me some weird answer... I didn't really understand what she said but it is quite annoying constantly hearing yourself talk back.
 

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Answer Match 82.32%

i m unable to open add/remove programs in the control panel.i tried out appwiz.cpl to open ,but there wasn't any response.
i even tried the following one,

Click Start => Run and type in "regedit" {without the quotes}
Navigate to the following key:

HKEY_CURRENT_USER\Control Panel\don't load

In the right-hand pane, delete all the Values whose data value is set
to "no".

but nothing works . plz any of the tech geeks out there help me 2 sort out tis problem.!!!!!!
 

A:tech support for windows xp!

hello,

Check any one from below three ,
1.have you tried in safe mode...?

or

2. This happens if your user account does not have Write access to the following registry key:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Setup \ Oc Manager \ TemporaryData

Type regedit.exe in Start, Run dialog

Navigate to the above registry key

Choose Permissions from Edit menu

Click Advanced, and click Add.

Type your username in the Select User or Group Box

Allow Set Value permissions to your user account

Click OK and close the dialog
If above registry not help...
3. Check with Malwarebytes,

http://www.filescrunch.com/techspot/0825/mbam-setup-1.46.exe

Install Malware and update it.. and do full scan.

remove infected registry and do reboot.

hope it will works fine.
 

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Answer Match 82.32%

Hi, little glitch. When you good people notify me of a related post I duly open the email and normally right click on the link and "open in a new tab". This works fine. If however I LEFT click on it, I get an empty box, centre screen and the pc locks and I have to hack thru' task mang to get going again. Not really a prob but I would like some info if possible.

Many Thanks
Dave.

A:tech support cracks me up

What program is this for? Is it for Outlook Express or Microsoft Outlook??

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Answer Match 82.32%

Hello,
Just wanted to share this experience with you all. Viruses can be a tricky thing, causing all kinds of damage and ruining your day, week, month, or even year. In times like that the weekest cowardly people come out of the woodwork and scare you into financial submission, and i want you to not be fooled by fast talking snake oil salesmen.

desktop win7 wired connection
desktop win XP sp3 wired connection, installing wireless adapter.
laptop winXP wireless
Belkin router

Problem:
I had a desktop that was a wired connectoion and wanted to give it to my kid, so i got a wireless network card and installed it. The card seemed to be working fine, but it would not connect to the internet. (it would hang on "aquiring a network address" then error out saying windows coudlnt connect..)
I called Belkin tech support who tried a bunch of nonsence scare tactics to make me believe my registry was corrupt and that i had a virus. end result- pay them money and they would fix the issue, AND i would be protected for some amount of time. I believe it is 30 days, 90 days, 6 months a year or even 3 years.

What they didnt know/ask/think about was that the router and network card were both brand new, and that the computer I was having issues with had a fresh install of win XP with paid antivirus program. When I told them "No, if I have a virus then my antivirus company needs to deal with it, im not paying both of you to solve the same issue". Well, the tech agent hung u... Read more

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Answer Match 82.32%

Hello All:
247 PC help appeared after I opened an email message. OOPS

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:31:40 PM, on 10/19/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WRSA.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Webroot\WRSA.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Documents and Settings\user\Application
Data\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\PCPowerSpeed\PCPowerTray.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\OnlineVault\OVTray.exe
C:\Program Files\Inbox Toolbar\Inbox.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\24x7Help\App24x7Help.exe
C:\PROGRA~1\REBATE~1\REBATE~1.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\24x7Help\App24x7Hook.exe
C:\Program Files\24x7Help\App24x7Svc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\Progra... Read more

A:Unwanted 247 tech support

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Answer Match 82.32%

please help

fresh install win xp

everything fine till i get to mb drivers

infdrv.dll
agpdrvnt.dll
viastor.dll

failed to load

please tell me what these are as i can find no information on them and/or any reason i should have this problem
 

A:windows tech support says its not them

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Answer Match 82.32%

Couldn't really figure out what topic to post this to so if it doesn't belong here please feel free to move it to another topic ...

I have had lot's of HP and Dell computers in my lifetime (laptop and desktops). Was thinking about looking into buying a Lenova - guess they bought out IBM's pc business a few year ago. Anyway, thought I would get some input as to their tech support - is it USA based or overseas? How has your experience been with that company on their tech support for you?

These are the specs for my perfect PC (it must be a desktop
Had 2 laptops and hated then both - gave them to my kids and they used them for awhile and gave them back.

Processor & Memory:

Intel® Core? i7-6700 Processor 3.4GHz
22GB DDR4 RAM (<--- important for me)

Operating System:

Microsoft® Windows 10

Drives:

1TB 7200RPM SATA Hard Drive (<---plenty for my needs)
DVD-RW (Writes to DVD/CD)

Graphics & Video:

2GB NVIDIA® GeForce® GT 730 Graphics (<---would prefer 4GB)

Communications:

Wireless-AC WLAN + Bluetooth® 4.0 (<-- want these this time around)
10/100/1000 Gigabit Ethernet

Ports & Slots:

2x USB 3.0
4x USB 2.0
1x HDMI-Out
1x Media Card Reader
2x Headphone Jack
2x Microphone Jack

 

A:How is Lenova's Tech Support been for you?

All I can say is that I've had Lenovo Desktop computers (two) for several years and have never, ever had any issues that would require a call to tech support.
 

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Answer Match 82.32%

I had a company called Advanced Tech Support remotely tune up my computer. But they could not do it until I had Verizon come out and see why my download speed was only 0.43. Verizon found the problem and got my download speed up.After that ATS took my computer over for about 3 hours. Now all my downloads are fast and buffering problems are gone.
I think probably though. Just upping the speed would have fixed the problem. But I had already payed them So I let them do the work..
Here's my question. I watched them remove my "Revo uninstaller", my "Should I remove it" and my "Spybot" When I asked the representative why she said because they all have a bad reputation for Malware. Has anybody here heard this about these 3 programs.? I sure haven't. Unless you guys here at TS warn me not to I'm going to put them back. Especially since I like the way Revo gets rid of the extra crap. and Spybot has found things that MBAM and SAS didn't Thanks
 

A:Advanced Tech Support

Personally I've never had any "Malware" problems related to revo that I know of. I think (s)he just didn't like the program. I'm not familiar with "Should I remove it" & I quit using Spybot when they updated the program a few years ago.
 

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Answer Match 82.32%

hello everyone, Im new to this forum!! I need some tech support on Apache.

I setup my Apache on port 80. I set the Network domain to localhost and i set the server name for the name i got from dyndns.org. When i type localhost in my browser it works fine. When i type my Internal IP in my browser it works. I got the internal from ipconfig. btw im running this on Win XP Pro. When i type my external IP and my server name in the browser neither 1 of them takes me to the Apache page where it says to replace the page. I do not have a separate router. Im on ADSL and im pretty sure that my ADSL modem has a router built in. Does anyone know what the problem could be?? Can anyone give me private free tech support vis email or any messenger in IM?? Please reply back ASAP. Thanks everyone..

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Answer Match 82.32%

Our company, a small based business, wants to get into Remote Tech Support, Customers call in, or visit the website, and we fix problems remotely.
Of couse they must have internet access...that works...

Asking from all the people here, who has ideas of what kind of software would do this?
I have checked multiple online companies, prices can get steep.
Only 1 person, maybe 2, will be doing this remote support starting out, so dont need anything with 50+ users license.

I was thinking like PCAnywhere, or VNC, and such, but not sure how that would work web based and such...and I know Microsoft has the Assistance built into MSN Messenger, but it is remote view only i believe.

Anyway, I would greatly appreciate some alternatives...especially cheap ones!
 

A:Remote Tech Support

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Answer Match 82.32%

Hello,

It all began with a free space issue - after connecting numerous times to HP support tech, i was told to do a non destructive system restore., which i did, only to find my user profile gone, and all the dlls that run my applications no longer working. The space issues was from too many picture files, which i discovered my husband had uploaded about 1500 pictures of a friends wedding. so once i got rid of those pictures, the space issue was resolved.

After being completely frustrated, and a lot of research, I read to "copy over" my old user profile files from under "documents and settings" to the new profile i created.. which I did. I also did a disk clean up and defrag.. and evidently have deleted a bunch of things i shouldn't have. I never actually recovered the user profile.. the weird thing is... is that the picture i had chosen associated with the old profile i'm trying to recover.. was recovered. totally weird voo doo stuff going on in the background i guess. so now i want to scream. i guess i can delete everything.. i've backed up all the stuff that was under my documents. so no big deal, however it's the applications that i'm worried about. when doing the non destructive restore, it took me back to factory settings.. so my norton 2007 internet security was replaced with the 60 day trial version of 2006 that came with the PC (which was purchased in december 2006 and in march 2007 i got some freaky virus and the geek squad folks did a d... Read more

A:HP Tech Support screwed me

DO you still have the recovery partition (hp uses that instead of discs now)

13 more replies
Answer Match 82.32%

I don't know if anyone has had to deal with them (hopefully not) but they are terrible. Got my computer in April and all of a sudden it quit loading up after a restart or shut down. So they diagnose it over the phone as a bad power supply. I send it in, they have it for a week and a half and sent it back today, so I turned it on and it has the exact same problem. I call them back and they say well it must be the motherboard. I can not believe that they didn't at least test the thing out to see if it worked before sending it back to me. Especially when I emailed them last week to check the status of my computer and they told me it was still going through the diagnostic testing process. Wouldn't any type of diagnostic test show a bad motherboard, I mean thats kind of important isn't it? So now I have to send it back in to them, and be without my computer again for probably another 2 weeks. The entire process has been a headache and I have to call them back tomorrow yet again because they couldn't process my "RMA number" because they were having problems with their system tonight. My guess is that they are using their own Gateway computers there too...Next time I'll spend the extra and get a Dell..
 

A:Gateway Tech Support....

Dell won't be any better. They're all about the same. You'll have better luck with tech support and repairs if you have it built locally by someone you can look in the face when you talk to them.

Welcome to the world of ultra-cheap support.
 

2 more replies
Answer Match 82.32%

I am having a problem with my granddaughters laptop. The anti-virus had expired when she brought it to me (I'm an IT guy). She was getting popups about cleaning her laptop. It had Optimize pro, My PC Backup, etc. installed (she's 13, not sure if she responded to the popups or not.

I've removed what I thought was junk, installed Microsoft Security Essentials and Malware Bytes, but I can't get either of them to launch and scan the laptop.

Here's the Hijack it log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:49:34 PM, on 3/29/2014
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.17267)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Re-markit-soft\Re-markit_wd.exe
C:\Program Files (x86)\ASUS\SmartLogon\sensorsrv.exe
C:\Program Files (x86)\ASUS\ASUS Live Update\ALU.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
C:\Users\Raven\AppData\Roaming\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
C:\Program Files (x86)\CouponAlert_2p\bar\1.bin\2pbrmon.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Pr... Read more

A:Tech support popups

11 more replies
Answer Match 82.32%

Hey everyone, and thanks in advanced for your help. I'm having some issues with this very website (Tech Support Guy). Whenever I access it, I am normally supposed to be logged in. I am, and I will attempt to access a forum, post, etc. Then the website logs me out and reverts back to the original color theme.

Once I've logged back in, I will access a post or what have you, only to have been logged out -again-! Then I will log back in, and my browser will redirect me to the forum so I may post something myself. Then once I post something I have to log back in -again-! (and this happens whenever I click a new thread or whatever...it will probably happen once I am finished typing this post).

Anyway, if there is any advice on how to fix this that somebody could offer it would be greatly appreciated since I love this site and enjoy helping the community. It's just a hassle to have to keep logging in every 10 seconds.

Thanks again,
TheShooter93
 

A:Tech Support Guy Issues

You are not the only one with the problem. Check the following.

http://forums.techguy.org/site-comments-suggestions/888358-now-its-logging-me-out.html
 

3 more replies
Answer Match 82.32%

Ok before I get into my problem, here's a little about my notebook - I trust that these details may be somewhat helpful in attempts to resolve my issue:

I have a HP Pavilion dv6000 (RG364UA#ABA) with Microsoft Windows XP Professional
version 5.1.2600 (media center) service pack 2.0 Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz version x86 Family 6 Model 15 Stepping 6 current speed 1660 MHz

Let me start by thanking you for your patience as you read this. I contacted HP Tech support via chat numerous times to discuss general questions around some concerns I had regarding a "space issue" I was having. The "space issue" actually was caused by a surplus of photos I had in "MY PICTURES" which I thought I had removed after I burned them to a disk as well as video files located on another user profile.

Anyhow, I contacted HP support and was advised to do a "non destructive" recovery and was completely assured that this would resolve my problem and all files and applications would remain in tact unharmed. Well that was crap.

Once the recovery process was complete, all user information was gone. No user profiles existed on the login screen. I had to recreate a user profile. The recovery reverted everything to "factory settings", however all files were found on the old user profile which was located under "documents and settings" on the c:\ drive.

Also, all applications still appeared under All Programs on the Start Men... Read more

A:HP Tech Support screwed me

10 more replies
Answer Match 82.32%

Email me if you have any questions:

[email protected]
 

A:Hey other tech support forum!

7 more replies
Answer Match 82.32%

It's been going on 1 month since my build When I first got them I use to get 4-5 a day now its once every 2 days. I can play Games with out any its just random.

First 1
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000B8971
BCP3: FFFFF8800875DFD0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Win 32k.sys
C:\Windows\Minidump\022512-19328-01.dmp
C:\Users\Joseph\AppData\Local\Temp\WER-29998-0.sysdata.xml

I think this one was because I had the Front panel connected wrong so I unplug that but and have not got it again I don't think.

Second
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I look up I think it might have to do with my wireless Adapter not 100% but i have a netgear $44 dollar one from walmart.
I'm starting to think its My Ram I'm going be buying some Corsair Ram 8g next few weeks I'm getting to the point were I'm giving up and about to pay for a Tech to just fixed my computer so I can play games with out any problems I cant update my bios because its unstable.

A:I need help before i spend 75 on tech support

Please follow the instructions here> http://www.techsupportforum.com/foru...ta-452654.html

19 more replies
Answer Match 82.32%

Hi,

I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage --> ? (I forget) and showed me that I have a lot of "errors", "warnings", and a few "criticals" and claimed that my computer is infected. They offered to sell me a service to repair my computer and also to renew my "software warranty".

This all seems very suspicious to me. But I don't know what to make of all of those errors, warnings, and criticals and, of course, if my computer is infected I want to fix it.

Any advice is appreciated.

Regards.

A:Unsolicited tech support

  
Quote: Originally Posted by 7farmer


Hi,

I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage --> ? (I forget) and showed me that I have a lot of "errors", "warnings", and a few "criticals" and claimed that my computer is infected. They offered to sell me a service to repair my computer and also to renew my "software warranty".

This all seems very suspicious to me. But I don't know what to make of all of those errors, warnings, and criticals and, of course, if my computer is infected I want to fix it.

Any advice is appreciated.

Regards.



SCAM !!!

Do not respond. Do not give them any information nor allow them to remotely access your computer.

Just hang up.

9 more replies
Answer Match 82.32%

Hi all i need a tech support for mysql debian 7.7 am trying to connect my webserver (shared) to a mysql server (vps) and i get Can't connect to MySQL server on 'ip' (110)
 

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Answer Match 82.32%

Just curious, does anyone know of any irc channels that would be good for asking general tech questions?
 

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Answer Match 82.32%

I have been trying to find out why my Win 7 mavhine decides to crash and then continues to do so . I really do not want to relist the same thread again, but this is getting frustrating

A:Are there any tech support people here?

My friend, you are going to have to give us a bit more information than just "My PC Crashes"

What occurs Just before the crash, During the crash, and when did it start to happen?

New software? Hardware? Removal of Software/Hardware?

We need more info on this, good sir. I'm sure we'd be glad to help.

Matt~

9 more replies
Answer Match 82.32%

I support 2 labs where students log on to the domain. All the workstations are XP Pro. How do I copy a printer into "all users" profile so that everybody logging on sees the printer. I don't want to set the printer individually on each profile..
Tnx
 

A:Solved: Tech Support

Log on as administrator, or yourself if you have admin rights. Add a printer as Local Printer and uncheck automatically detect, create a new port as Local port, where the port name is \\printserver\printername then just allow the wizard to complete.
 

1 more replies
Answer Match 82.32%

IRC tech support channels

Just curious, does anyone know of any irc channels that would be good for asking general tech questions?

A:IRC tech support channels

I don't know of any personally...but google probably does :)

2 more replies
Answer Match 82.32%

Last weekend I was on the phone with Netgear for 4 hours trying to install a simple router and wireless adaptor for the second computer in the house.

The box says "normal installation time 20 minute"

Yesterday, the computer failed in loading Windows XP, so I had to restore the computer to a date PRIOR to the installation of the wireless adaptor.

Today, after 90 minutes on the phone, speaking to a man with an accent so thick, he had to spell just about every word (Whiskey Oscar Romeo Delta) using the phonetic alphabet.

Then we reach my boiling point where I can take it no longer, here's the conversation:

Netgear: Now, under >basic >wireless read me the number
Me: There is no number
Netgear: Yes, very good, now read me the number on the screen
Me: I'm looking at the basic-wireless screen, there is no number on the screen anywhere, am I in the wrong place?
Netgear: No, you are in the right place, just read me the number
Me: There is no number to read on this page.
Netgear: Yes, thank you, please read me the number on the screen.
Me: Sir, are you listening to me? Say these words back to me, "there is no number on the screen to read."
Netgear: What do you mean there is no number? Of course there is a number there.
Me: May I speak to your supervisor?
Netgear: No, I will solve your problem.
Me: "click" I hung up.

90 minutes, problem remains, and I get a survey from netgear asking me to rate their customer service.

Am I the only pe... Read more

A:Tech support at Netgear

6 more replies
Answer Match 82.32%

On (My Account) there is this option of private messages. How do I use tech support guy to send private messages and also receive private messages from business associates or even friends? Can tech support work with other search provides as Yahoo, hotmail and the other message providers?
 

A:How Do I work With Tech Support Guy

Look up at the top of this screen and click on FAQ and then Rules.
 

3 more replies
Answer Match 82.32%

I have the "toolbar.exe" spy....I posted my "hijackthis" log yesterday at 5 pm, but no one has replied yet.

Could someone please reply? I am finding it very difficult to run my computer.

Here is a repost of my log:
Logfile of HijackThis v1.98.2
Scan saved at 5:55:45 AM, on 9/29/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\TSI32\tsircusr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\TCAUDIAG.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\sstray.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
C:\PROGRA~1\Toolbar\TBPS.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\WINDOWS\system32\c... Read more

A:No Tech Support Guy Reply Yet..Please Help

7 more replies
Answer Match 82.32%

Hi am using W7 Pro 32bit & G Chrome, when I receive an email notification about my post from Tech support & click on the link it won't let me log in & the Tech support forums site keeps jerking, is it coz I have Adblock installed?

Have to type the URL to log in?

Any clues why?

Thanks.
 

A:Jerky Tech support?

I use G Chrome with Adblock and have no problems at all.

To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.
 

1 more replies
Answer Match 82.32%

Get lost, with an attitude like that, your account is now closed.

Edited by AcaCandy for potty mouth syndrome.
 

A:Get my account off Tech Support Guy

Wow chill no need to get offensive
 

2 more replies
Answer Match 82.32%

I have a friend who had a problem on her computer and she called her ISP Comcast for help since she uses their Norton anti-virus program. To make a long story short, she had to provide them with both her log in & email passwords and then they wanted to charge her $215 to clean her computer.
That doesn't make sense to me - I'm not aware of any reliable ISP tech support asking for passwords. I know they ask for permission to take control of a computer and then supply a service number the computer user has to enter. Is this something new that an ISP tech support asks for passwords.
 
She has changed her email password and I recommended to her to also change her log on password.

A:Tech support asking for passwords

I'm not sure of ISP Comcast procedures but Remote Assistance opens with a Password the users needs to provide to the person they are requesting help from so that person can connect to the computer.Remote Assistance FAQsInvite Another User to Troubleshoot Your Windows 7 Machine with Remote AssistanceHow to Use Windows 7 Remote Assistance Easy Connect Asking for a log in and email passwords sometimes makes it easier for the Tech to do what they need to do especially when dealing with a novice user who knows little about computers. This is not something I would do but it does occur and some folks provide that information. $215 seems like a lot of money but again I don't know exactly what they had to do to clean this computer or how long it took. This sounds like an issue she should follow up by contacting ISP Comcast and speaking to a supervisor in their support division.

11 more replies
Answer Match 82.32%

$5-$10 per incident not paid till question is resolved.Emailed support on operating systems,applications,networks,upgrades, and drivers.
 

A:affordable tech support

13 more replies
Answer Match 82.32%

Does anyone know of a printer manf. that is not out-sourcing their tech support ? [US based tech support]

A:US based tech support

Heh

I think those days are gone.

1 more replies
Answer Match 82.32%

Over this past weekend I have been getting calls from "Windows Tech Support". The first time the tech said my computer was sending out warning messages to them. I asked him how it was doing that I cannot remember what he said he asked "you are using windows OS correct?"
I said so I use a Mac he hung up when I said that. I just laughed and let it past. A few hours they call back. They have called several times and today they call claiming they are "Dell tech support" I do have a Dell laptop (How they know that?) They said my Dell was sending them warnings
bla bla bla. I told them I was running Linux they hung up. I laughed again and let it pass. Then an hour later they call back. Frustrated I told them I was not home and asked if they could call back. I am waiting on them to call back. I have made a whole drive backup with True Image. I am going to let them log in and I will be watching what they do. I got a text document on my desktop named "credit card info" don't worry all that is in it is
idiot typed all over it. I cannot wait for them to call. I am going to be very careful with this. I will be watching to make sure they don't harm my system. I could set up a VM and do this but don't really have time. 

A:Windows Tech Support

If you're not going to use a VM do NOT let them access the computer. I don't care how carefully you monitor them, they could still do something to a PC on your network.

15 more replies
Answer Match 82.32%

I need to speak to a support tech in the US.  I was told I had this option when I bought my computer.  I am still in warranty, have a 3 year HP Care Pack.  I spent most of a night from 8:30 PM to 2:30AM on the phone with some guy that had me actually attempting to take off the side panel on my computer and move some plugs.  These people were rude, obnoxious and didn't help at all.  Now they want to come out and change my hard drive??????  They wanted me to do it at first but I told them no.  I run my home and business on this computer and i can't afford to be down for 3 days and lose all of the software I've paid for.  I don't have another computer to put the software on.  I need a United States technition.  I had them when I bought the computer directly from HP and used them, they were great and a real pleasure to work with.  They knew what they were talking about!!  Is there any way to get to one of these guys or girls again.  I had this all written down and cannot find the sheet anymore.

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Answer Match 82.32%

Why is Google Chrome showing this:

I viewed my atatchment and for some reason it just shows code!m I took the pic with PrtScr and pasted to 'Paint', then uploaded, so what gives?

A:Tech Support is a Virus??

It appears to be a server issue at present.

2 more replies