Tech Problem Aggregator

New windows 8 Samsung Laptop is slower than 3 year old HP

Q: New windows 8 Samsung Laptop is slower than 3 year old HP

I currently have an hp paviliondv4 (4gb RAM, 2.2GHZ with windows 7 and avast anti virus). I just bought and returned a Samsung NP550 (6GB RAM, 2.5GHZ with windows 8 and Kepersky security). As soon as I began surfing the net I noticed my new 600 dollar purchase was actually slower than my hp. I ran numerous speed tests and found out my less powerful hp was dogging my brand new more powerful computer. Best buy refunded the purchase completely but not with out a fight. At first they said it was not the computers fault and the Samsung was indeed faster as they pointed out the .3 GHZ advantage it had over the 2.2GHZ hp. They said internet speed is the only factor when speed testing...NONSENSE. I tested both computers on the same internet and the hp was faster in every category every time.The tech and I speed tested the two laptops once side by side and the hp won. Still he said It's not the computer. I told them to have a side by side race with my hp 50 times on the same internet opening a page and playing a video and that's when they refunded me completely including setup. I went to the back of the store and the display model was out performing my hp. Now I'm thoroughly confused. Maybe the display has a different security program? Is this a windows 8 issue? could Kapersky be causing lag? Did I get a defected model?
hp has AMD processor and the Samsung has core i5

A: New windows 8 Samsung Laptop is slower than 3 year old HP

It's between Kaspersky and Defective WiFi module.

1 more replies
Answer Match 76.02%

I bought a new Acer Travelmate 6592G (with docking station) just after Christmas to replace my 4 year old Acer desktop. This new laptop is slower than my old system. It seems to be running a lot of stuff that I don't use or want, as it takes forever to boot. Can anyone suggest how I can speed this thing up. I would appreciate any and all comments. Below is the hi-jack log. I can't believe how long it is. On my old desktop's log was only a fraction this size. I am on a network, but don't use bluetooth or any of the laptop's security features. I also prefer WordPerfect to Word


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:17:29 AM, on 2008-02-14
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
c:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Intel\AMT\atchksrv.exe
C:\Program Files\Syma... Read more

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Answer Match 75.18%

Hi TechSupport,

I built a gaming pc about a year ago now and never really took notice of my boot time until I saw it side by side with my old laptop. It has a significantly slower boot time compared to my laptop and I have no idea why. When I switch it on the BIOS goes by normally as it should and then it starts the "Starting Windows" section. Once the animation is finished it hangs there for a good 20-30 seconds before moving onto the log in part. I have checked Task Manager after the computer is fully booted; it had 59 processes, cpu was at 0% and memory usage was at 27-30%. I don't have any useless software installed (unless you count games as useless). I'd appreciate any help that you can give me.
EDIT: My system specs can be viewed on the side
EDIT2: The computer runs fine perfectly once booted


A:[SOLVED] Gaming PC boot time slower than 3 year old laptop

Go to the link in my signature "PC Running Slow?" follow all the steps.

2 more replies
Answer Match 75.18%

I cannot believe it. This damn laptop, out of the blue, completely died. Will not boot from hard drive, will not restore to the image I created on another partition...will not do anything. The recovery/restore programs actually throw an error...pretty ugly. So who knows what the heck this is. I have all malware/virus scanning - all of that is running and secure. It did a Windows update the very last time I shut down, and this is how it came up (or didn't!). I am beyond pissed...and hoping that the thing is not trash can material.

I have the "Samsung Media Recovery Disk", and am attempting to reinstall the system that way. As I have not done this before (at least on this laptop) I don't know what my next selection should be. I have attached a screen shot. Can anyone help?

A:Samsung laptop ONE YEAR OLD and it crashed - will NOT recover!

10 more replies
Answer Match 57.96%

Widespread bug FYI - - see UPDATE paragraph at bottom!
Just after I updated my Asus laptop from Windows 10 1511 to Windows 10 1607 (1 year anniversary update) a virus was detected by Windows Defender, so I immediately shut down and performed a reformat via Windows-10-install USB stick, as I was going to reformat anyway. I wish I noted down now what it detected because i've had an issue since.
Samsung Magician v4.9.7 now reports 'AHCI mode disabled/deactivated' and 'unable to detect SATA' (I use a Samsung 850 PRO SSD). After much testing, I found what makes it report this is when in my Asus laptop UEFI BIOS I have 'secure boot' enabled. When secure boot in BIOS is disabled, AHCI mode and SATA detect reports working normally again.
Error - AHCI disabled/deactivated and SATA not detected/EUFI BIOS secure boot enabled - Imgur: The most awesome images on the Internet
No error - AHCI enabled and SATA detected/UEFI BIOS secure boot disabled - Imgur: The most awesome images on the Internet
I've tried many MBR fixes via command line via repair your computer when booting from Windows install USB but it seems after much reading that my UEFI laptop uses something different and I can't modify it?
I have secure boot enabled whenever the laptop might be online so it would have been enabled when the virus alert popped up, so in theory the boot sector should have been protected?
So i'm not sure if I might have an i... Read more

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Answer Match 57.96%

Widespread bug FYI - - see UPDATE paragraph at bottom!
Just after I updated my Asus laptop from Windows 10 1511 to Windows 10 1607 (1 year anniversary update) a virus was detected by Windows Defender, so I immediately shut down and performed a reformat via Windows-10-install USB stick, as I was going to reformat anyway. I wish I noted down now what it detected because i've had an issue since.
Samsung Magician v4.9.7 now reports 'AHCI mode disabled/deactivated' and 'unable to detect SATA' (I use a Samsung 850 PRO SSD). After much testing, I found what makes it report this is when in my Asus laptop UEFI BIOS I have 'secure boot' enabled. When secure boot in BIOS is disabled, AHCI mode and SATA detect reports working normally again.
Error - AHCI disabled/deactivated and SATA not detected/EUFI BIOS secure boot enabled - Imgur: The most awesome images on the Internet
No error - AHCI enabled and SATA detected/UEFI BIOS secure boot disabled - Imgur: The most awesome images on the Internet
Samsung driver not digitally signed error that began at same time - Imgur: The most awesome images on the Internet
I've tried many MBR fixes via command line via repair your computer when booting from Windows install USB but it seems after much reading that my UEFI laptop uses something different and I can't modify it?
I have secure boot enabled whenever the laptop might be online so it would have been enabled when the vir... Read more

A:Widespread AHCI issues in Samsung Magician since Win10 1-year update

I'm running the anniversary update with a Samsung 850 Pro and Magician 4.9.7, and I haven't had any issues whatsoever.

13 more replies
Answer Match 57.54%

New member,Hi to the group
Ok, I upgraded the ram from 0.5 to 2 but it runs like a charm excuse the pun
my button for the mouse thing on my very basic laptop was broke, so I am using a USB mouse with a wheel
and I think that helps with the scrolling, my learning curve was about an hour but I have used windows phone
so I think that helped, the cd drive was broke so installed by USB, very impressed with that, all in all very pleased.
Well done MS you have a winner on your hands.

A:Running Windows 8 RTM on 7 year old laptop

Interesting, is that laptop's screen resolution running at native? Just curious.

2 more replies
Answer Match 57.12%


I bought my laptop about a year ago, and back then it was absolutely amazing. But with time it has become slower, and I'm wondering if you could help me with some tips on how to make it run faster in games like Borderlands 2, Minecraft and Watch Dogs.

some of my specs are:
Intel Core i7-4700M
NVIDIA GeForce 780M
x1 SSD 125GB (Main, windows installed here)
x1 HDD 1,5TB (Secondary, steam, games etc installed here)
Resolution: 1920 x 1080

Please tell me if you need more information.

A:Gaming laptop getting slower and slower, tips needed

Defrag, clear cache's, uninstall unused programs/games.
Check for dust buildup.
Think about and take a look at the programs you now have versus initially. If they are not needed right away, set them to not auto load with windows. Run as needed instead of always on.

Check the manufacturer site for and update drivers. (Video, audio, USB, ect. )

The more stuff you add, the slower it will get, so trim it back to what you need and it should speed back up.
Also check that your antivirus has a game mode, as antivirus are the largest slowdown of a system.

I guess it is also possible that over time the PSU and hardware can wear down and have trouble performing, but try the cleaning and stuff first.

3 more replies
Answer Match 56.28%

Hello, 7 years ago I bought HP G 62 laptpp  came with windows 7 home premium, yesterday the HDD gone faulty and I had to replace it.
I nstalled window 7 and I need to activate it and I haven"t the windows key because the laptop supplied without windows key. I don"t know what I have to do. I lost my old HDD and lost everything encluded the old windows 7 home premium .
I need help.somebody guid me what I should do to solve this problem.
THe information for this laptop:
Type:                HP G62
Number:  WM954EA# AB4
[personal information removed]

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Answer Match 54.18%

I would like some help about my laptop currently it is much slower and it's audio is stuttering this began after I downloaded a game(conquer online) it is a toshiba laptoP ,windows XP pro and was working fine before how do I fix this

A:Windows XP laptop audio stuttering also slower

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Answer Match 54.18%

Please, can anybody tell me how to remove this from my registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{6D53EC84-6AAE-4787-AEEE-F4628F01010C}

Thanks in advance!

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Answer Match 52.92%

Hi, i have a samsung laptop running windows xp sp3 and i have been encountering occasional BSODs while shutting down the pc. I went through some posts on internet and then ran "verifier.exe" through run option in windows to verify all non microsoft drivers. Below are the minidumps captured through bluescreen. The first one is a conflict caught by verifier, the remaining two are the errors i got while shutdown.
Dump File : Mini102311-01.dmp
Crash Time : 10/23/2011 12:05:09 AM
Bug Check Code : 0x000000c4
Parameter 1 : 0x0000003c
Parameter 2 : 0x00030048
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : aswSnx.SYS
Caused By Address : aswSnx.SYS+36e76
File Description : avast! Virtualization Driver
Product Name : avast! Antivirus System
Company : AVAST Software
File Version : 6.0.1289.0
Processor : 32-bit
Crash Address : ntoskrnl.exe+22f43
Stack Address 1 : ntoskrnl.exe+18379c
Stack Address 2 : aswSnx.SYS+36e76
Stack Address 3 : aswSnx.SYS+37837
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini102311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 106,496

Dump File : Mini102111-01.dmp
Crash Time : 10/21/2011 4:20:16 PM
Bug Check Code : 0x00000044
Paramet... Read more

A:BSOD windows xp sp3 on samsung laptop

The first one as you know - is related to Avast.
I'd try an un-install and then a re-install.
What do you have connected to the USB ports on the Pc?

3 more replies
Answer Match 52.92%


I recently acquired a new Samsung Q320 laptop and promptly fitted a new HD with a clean XP install (still don't like Vista very much).
With 4GB RAM installed, I am a bit surprised by the small amount specified under "Available Physical Memory":

Is this normal?

I also have a Dell M1330 with 4GB installed, and it shows a fair bit more available RAM:

Many thanks in advance!

A:RAM issue on Windows XP (Samsung laptop)

12 more replies
Answer Match 52.92%

I have updated my Samsung 550P7C from Windows 7 to Windows 10. The update process appears to have loaded drivers for all the devices successfully, apart from the touchpad.

In the case of the touchpad, a Synaptics PS/2 Port TouchPad driver has been loaded; it works satisfactorily, except that there is no option to reverse the direction of two-finger scrolling. ((When the laptop was running Windows 7, the touchpad driver was for a Synaptics PS/2 Port TouchPad, and two-finger scrolling worked in the "reverse" direction.)

I have tried updating the driver using the Samsung Update facility, but this did not help.

I have checked available drivers on the Samsung web site, but it only lists Windows 7 drivers. (I'm sure that the last time I checked, it also listed Windows 10 drivers!)

My questions are:
I have found a site ( that claims to provide Windows 10 drivers for the 550P7C. Is it safe / sensible to download drivers from sites such as this, or would I simply be downloading a virus?! Or can someone suggest where I could obtain a Windows 10 driver?Is there any way to check the manufacturer and model of the touchpad, without disassembling the laptop?Would loading a driver for a different Samsung laptop be an alternative? If so, can anyone suggest which model ranges would be most likely to use the same touchpad as the 550P7C?

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Answer Match 52.08%

I need to put Windows 7 on a new internal hard drive that's in my Samsung laptop. I found someone who has a Windows 7 disk for sale, unopened, along with the drivers disk, but it says Dell on it. Would it work on my Samsung laptop, even though it's not a Samsung hard drive, or would it only be made to work on a Dell computer?

A:Windows 7 Dell OS disk on a Samsung laptop?

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Answer Match 52.08%

My Samsung laptop got a virus so I reinstalled windows 7 from a disk from another desktop computer and kept the old windows files in a separate folder called windows.old. The problem is that the windows 7 that I installed doesn't have all the Samsung stuff that I need like wifi etc

How can I re install the preloaded Samsung windows 7 without a disk?


A:How to re install pre installed windows 7 on a Samsung Laptop

On power-on keep tapping F8 and go to repair my computer. That will install from the recovery partition.

But in the future you should make frequent images to an external disk. Then you can recover in a few minutes.

Imaging with free Macrium

9 more replies
Answer Match 52.08%

I am attempting to repair my friend's Samsung laptop running windows 8.1. I don't have the model name in front of me but I can post it when I get home if important. After a software update (as was told to me) and then subsequent reboot, the little cyclone spins around for a few seconds and then just a blank, white screen, no BSOD or something similar . I downloaded the manual which says in case of windows not starting to hit F4 upon start up. Hitting F4 does not cause any different change of events, just the spinning cyclone and then white screen. I can hit F2 to get into the BIOS but I don't see any settings in there such as "access recovery mode" or something similar that can help me. Unfortunately there is no cd/dvd media with the laptop.

Any suggestions? Are there any bootable troubleshooting programs I can download and burn to a CD that might help me? I was tempted to pay $120 for windows 10 and just see if it would boot off that and then load windows 10 but I'm afraid if it's not a software issue then I would be out $120.

A:Samsung laptop will not boot after windows 8.1 update

Wait until you get home and back in front of it. Why would you pay for something when it is free.

Really cannot tell you what the issue is, because you are not at the computer.

5 more replies
Answer Match 52.08%

I am trying to install Windows 7 on a Samsung NP300E5E laptop. The laptop had Windows 8 pre-installed.

I followed your tutorial on how to do a clean installation of Windows 7, followed the UEFI route using a usb that I created by using the setup dvd as described in the tutorial and changed all settings in the setup.

After the laptop did a reboot during last part of the setup, it doesnt want to go any further, just gives an installation error stating that the setup will continue after rebooting, and then reboots and does the same again. No error number to go by.

What am I doing wrong?

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Answer Match 52.08%

Hi, i recently restored my windows 7 laptop and everything went fine. I backed it up and everything. And before i restored it, i used to be able to connect to the wifi automatically. Now, instead of it showing the bars that you see on the bottom of your screen that shows that it can be connected to a network, now it shows an icon of a computer with a red X on it. I have tried several things but nothing seems to work. For example, i have tried "netsh wlan show drivers" on Command Prompt and it just says "There is no wireless interface on the system." I have also tried going on Services and set WLAN Autoconfig to Automatic and i changed the status to 'Started'. And I did the same with Network Connections, Network List Service, Network Location Awareness, and Network Store Interface Service. I have also gone to Network and Sharing Center>Change Adapter Settings. There it just has the picture of a 2 monitors and it says Bluetooth Network Connection, but it says "Not Connected". Someone please help me. Thanks for reading.

A:need help with samsung windows 7 laptop (wifi problems)

6 more replies
Answer Match 52.08%


My problem is that I can't install windows 7 on my laptop even from the recovery disk which came with it. I have tried other 7 editions too, but neither works.

Problems begun when I tried to install ubuntu on one of my partitions. After installing it didn't boot and do anything at all. Then the problems came, and by accident I changed the attributes of the recovery partition that cam with the laptop (I made it visible somehow). After I have found that no more I can use that partition (recovery won't work). Then I tried to install the windows from the DVD-disk. I found that the install hangs at some point (after choosing partition to install the OS on). From my experience I knew that sometimes you can't install the windows OS from a disk if you have the recovery partition (Asus case?). Then I deleted the recovery partition.

Here problems became even worse. If before the install hanged somewhere after choosing the partition to install on, now on the install hangs either after writing "starting windows" with only the red visible from the whole WINDOWS FLAG, and that only a point.

Should I take my laptop to the recovery center or the problem can be solved with available in the internet methods?

Thanks in advance.

A:Can't install Windows 7 on Samsung RV720 laptop

need to say that I could install windows XP on the machine

9 more replies
Answer Match 52.08%

Forgive me if this is an overload of information, but I really don't want to lose my laptop and would like to fix it as timely as possible. Also running my computer on Safe with Networking seems to make it run better. Haven't had blue screen yet in this mode.

I have Avira antivirus, the free edition, and I used to have Norton free edition but I have removed it. I tried running Adware cleaner and it got no results. Also tried downloading a few different scanners and they were not able to download because of some error, even trying on Admin. When I ran Avira it got many possible issues but no definite virus. The results of that scan:

Free Antivirus
Report file date: Sunday, October 25, 2015 18:21
The program is running as an unrestricted full version.
Online services are available.

Licensee : Avira Antivirus Free
Serial number : 0000149996-AVHOE-0000001
Platform : Windows 7 Home Premium
Windows version : (Service Pack 1) [6.1.7601]
Boot mode : Safe mode with network
Username : Casey
Computer name : CASEYS-PC

Version information:
BUILD.DAT : 92152 Bytes 10/5/2015 15:51:00
AVSCAN.EXE : 1183208 Bytes 9/24/2015 15:56:34
AVSCANRC.DLL : 57912 Bytes 9/24/2015 15:56:34
LUKE.DLL : 69248 Bytes 9/24/2015 15:56:53
AVSCPLR.DLL : 106352 Bytes 9/24/2015 15:56:34
REPAIR.DLL : 517328 Bytes 9/24/2015 15:56:33
REPAIR.RDF : 1234205 Bytes 10/23/2015 12:01:07
AVREG.DLL : 339632 Bytes 9/24/20... Read more

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Answer Match 51.66%

so last night i did a factory reset and of course it took all night but in the morning when i checked it it was off so when i pressed the power button it appeared to be starting up a usual then suddenly the screen lust like faded to black but it was still on and this lust repeats itself the samsung logo comes up it appears to be loading then it all just goes black.

A:Samsung laptop running windows 8 wont turn on

i would try the factory reset again ,also it should not have taken all night ,it should take not much more than 1-2 hrs to do the reset

10 more replies
Answer Match 51.66%

I am not entirely sure what happened or how to fix this, so here is what I was doing and what i've done to try and fix it.

I was on my samsung laptop last night, and I found a folder called "Searches>Indexed locations". I saw it was taking up some space so i went through some of the files seeing that some were Type:Shortcuts. So I deleted them to free up a bit of space thinking "it's only a shortcut, can't harm it". Now some icons are missing from my windows 8 start screen and some programs have become inoperable because of missing files. I tried System restore to bring some of it back, it was going ok, then when it tried to restart, showed the samsung logo, then just blackscreened for 4+ hours. It was on , but blank. Haven't been using the laptop long so I don't really know the specs on it.

My parents got it for me, they said it came with no DvD/CD for me to use to format the laptop and I cant get it on to boot it up right for me to format it to begin with.

I atleast do know the graphics card was an AMD Radeon HD 7460
Can't seem to access Bios either.

EDIT: One thing I forgot to mention which might have something to do with it, is I was using a custom windows 8 theme, because microsoft, being as stingy as they are, from what i assume does not enable you to have your own theme, so I had something called the "ribbon disabler and UXTheme Cracker" to use a custom windows 8 theme.
Sorry if this is the wrong section, wasn't entirely sure wher... Read more

A:Samsung laptop Windows 8 not starting after System Restore

Have you made the OEM manufacturer's Recovery Disks?


We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD. (Windows 8 only)
Recovery Drive - Create with USB Flash Drive in Windows 8
System Repair Disc - Create in Windows 8 (Windows 8 only)

7 more replies
Answer Match 51.66%

Samsung Windows Laptop Owners Urged To Download Fix To MitM Vulnerability

Samsung laptop owners are being urged to update their Windows PCs after the discovery of a vulnerability that can allow remote attackers to download files onto a targeted system and gain complete control over the laptop.
The flaw is tied to a feature called “Samsung SW Update Tool” designed keep Samsung laptop users’ drivers and software up to date. Security researchers at Core Security discovered the vulnerability in November 2015 and disclosed the flaw March 4 after Samsung issued the patch to fix the problem.


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Answer Match 51.66%

Hello everyone,

Got a problem with a fresh install on my laptop like the title says. Normally I can always figure pc related problems myself but this is my second night trying to fix it and I"m about to give up. So my last resort is to create a topic here, hopefully someone can help me out and figures something I haven't tried yet (or make a conclusion my laptop is ****ed).

So here's the situation. Bought this samsung R710 laptop about 2 years ago with vista premium on it. With windows 7 release got a digital legit version through my student program on MSDNAA. Downloaded the image, burned, install went all smooth. So basically I've been cruising on windows 7 professional 32 bit since the release without ANY problem.

Thing is now, computer was getting slow and started to see some malware and spyware so like most people do then, time for fresh windows install! So yesterday I started the process of getting the fresh install. Backing up all my files on my external hdd en found my windows 7 dvd again. So my computer is nearly completely empty, something like 250gb free of the 300gb.

Got the disc in, rebooted my pc in the hope that the installation starts. And here comes the problem, it's getting the disc and i'm getting the screen with windows is loading the files,then the windows is starting logo. Then I see some low resolution big ass mouse appearing on the screen and I"m like, well this is going fine, this is the installation starting like I remember. Well after ... Read more

A:Fresh windows 7 install on my samsung R710 laptop

Since you got all your DATA backup, just remove all but one stick of RAM.

Follow this tutorial on wiping the drive and doing a fresh install.
SSD / HDD : Optimize for Windows Reinstallation - Windows 7 Forums

Good luck,

9 more replies
Answer Match 51.66%

Hi. My father has a Samsung S6 and wishes to copy photos from it to a Windows 10 laptop.

When I visited him recently we were able to copy photos from his S6 to his Windows 10 desktop PC without any issues (with phone connected to PC USB port). But we couldn't manage to copy them to his new laptop, a HP Pavilion x360 (Windows 10).

We searched Google and tried a few suggestions (updating drivers for S6 via Device Manager, and uninstalling S6 > restarting HP x360 > reinstalling S6) but with no success (when S6 was connected to HP x360 there was always yellow triangle with exclamation mark next to HP icon in 'Devices and drives' in 'This PC')

Any advice would be very appreciated.

A:Having trouble copying photos from Samsung S6 to Windows 10 laptop

Can you take the SD card out and copy from there.

2 more replies
Answer Match 51.66%

I recently reinstalled windows 7 on my samsung rv511 laptop and now it's running very slow and many features aren't working.

i've been reading forums and chipping away for 2 weeks so far. if anyone has any other ideas, they'd be much appreciated.

here are the main problems i have noticed
1. hdmi connection not working.
2. itunes tells me i don't have hd drivers installed.
3. computer generally running slowly.
4. shift keys and caps lock key often don't work (this was also an issue before reinstall)
5. 3 samsung drivers failed to install on multiple occasions.

here's what i've done so far;
1. reinstalled windows 7 from cd
2. installed all windows updates
3. installed all drivers for my model from samsung website
4. installed all windows automatic and optional updates
5. ran nvidia scan to check for updates (none needed)

i've read on seven forums that samsung computers can be very difficult to reinstall, so any advice would be much appreciated.


A:Reinstalled Windows 7 - Samsung Laptop - drivers not installing

Please follow these tutorials to provide the current operating environment of your machine.
Speccy - Publish Snapshot of your System Specs

This is a configuration and log collection tool - ignore the title
Follow OPTION ONE: DM Log Collection
Blue Screen of Death (BSOD) Posting Instructions


8 more replies
Answer Match 51.66%

I'm not sure if this is the right forum to post this question, but i'll post it anyway since it's a big problem for me.

I wanted to help a friend of mine by downgrading his Windows 8 laptop.
I installed Windows 7 x64 by DVD without any problems.
I've formatted al drives.

After the installation the laptop tried to boot, but it only shows a black screen after the BIOS splash screen.

Bios settings:
Fast BIOS : enabled
AHCI Mode Control : Auto
Secure Boot : Disabled
OS Mode Selection : UEFI and Legacy OS

The laptop is a Samsung NP355E7C-S04NL
The BIOS version is: P02ABF

The HDD is set up as the primary boot device.
The strange thing is that if I use the Boot Override option and select this HDD, Windows boot normally!
Of course this only works once, so I always need to go into the BIOS to use the boot override option.

Does anybody have any experience with this problem and maybe a way to fix it?

A:Samsung laptop doesn't boot after downgrading to Windows 7

I wanted to help a friend of mine by downgrading his Windows 8 laptop.

YES & NO, down to your UEFI/BIOS firmware setting.

As this a OEM manufacturer's PC with Pre-installed Windows 8.

1) Downgrade to Windows 7.
Downgrade Windows 8 to Windows 7
Warning you must have the UEFI/BIOS firmware setting in Step Three set.

Make sure you read the NOTE at Step three.

2) If Using a USB Pen drive on a PC with a UEFI BIOS.
USB Pen drive need to be formatted to FAT32 as in
UEFI Bootable USB Flash Drive - Create in Windows
Take note of Step 11 for Windows 7.
Also you will need to use a USB 2.0 port, as there are no USB 3.0 drivers in Windows 7.

8 more replies
Answer Match 51.24%


Hopefully I followed the instructions as described.

My laptop has gotten slower and slower and slower. I've tried multiple "cleaning" applications but nothing seems to work. One symptom I can re-produce every time is when watching a YouTube video, it it extremely choppy. It's almost as if my PC can't keep up with the video. The audio stays constant but the video skips large amounts of frames. Also, when clicking between tabs in Firefox, it's almost as if I have something intensive running in the background. I click on the tab, then a second later it will actually click on the tab. Everything is delayed.

Hopefully this is detailed enough. I would be happy to answer any questions.


EDIT: I uninstalled Flash using the Adobe Flash Uninstaller before running these logs.
DDS (Ver_09-07-30.01) - FAT32x86
Run by Ryan at 0:47:27.18 on Sun 08/02/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_14
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2302.1697 [GMT -5:00]

AV: avast! antivirus 4.8.1335 [VPS 090801-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:&#... Read more

A:Laptop has gotten slower and slower and slower

Did I leave out something? Any help is appreciated.

17 more replies
Answer Match 51.24%

I upgraded on Friday from windows 8.1 to windows 10 
Since then  it became very slow to start
the fan seems to be continuous - neither sleep nor shutdown buttons/clicks work - I have to switch the button off/on
each time it go to sleep

this is the image of the chat I had with Samsung today - 
I tried running SW update it didn't work and vanished - not possible to uninstall as now the directory path is different........

A:Samsung NP350V5C-A06UK user (Windows 8.1) upgrade to Windows 10 - see Samsung response to me!

Please run a system file check (SFC) & DISM (if necessary) if you are on win 8 or higher

All instructions are in our Wiki article below...
Should you have any questions please ask us.

System file check (SFC) Scan and Repair System

Wanikiya and Dyami--Team Zigzag

7 more replies
Answer Match 51.24%

I reinstalled windows 7 64 bit on my Samsung R580 and now a lot of things aren't working. It used to have windows 7 home premium 32 bit on it from the factory. The wifi isn't connecting, the ethernet port doesn't work/ isn't connecting to internet, the hdmi output doesn't work. I used to be able to change the brightness/volume using the FN key and the arrow keys and now that doesn't work. The taskbar used to be see through and now its a solid color and I can't get it to be see through again. I think that's because something with the chipset is wrong or the driver. There used to be a power setting called Samsung optimized and now that's not there either. I don't have any of the backup file/ disks either. I appreciate if anyone could help me out...I really messed this up.

A:Reinstalled windows 7 on samsung laptop. Lots of things not working.

Everything you need to know is here to get a perfect Clean Reinstall - Factory OEM Windows 7?

Unfortunately Samsung is one of the hardest to get everything working correctly after the reinstall, however if it can be done then we will help you finish it.

First go to the Samsung Support Downloads webpage for your exact model to download to a flash stick or CD the network LAN driver, install it to get online.

Once online immediately install all of your Important and Optional Windows Updates after enabling Automatically get recommended drivers and updates for your hardware . These will include more drivers and important performance updates.

Once all Updates are done, look in your Device Manager for which drivers are missing and import them from the same Samsung SUpport Downloads webpage for your model. s

Now watch closely to see what isn't working correctly and look for a software package on the same Downloads page for FN Function key software which often includes both the functions and the lighting, any hotfixes which solve an issue you may be experiencing.

Those problems which you have problems with should be posted back here so we can help you resolve them. Often you can ask google and will get an even faster answer since almost any problem which has already been solved can normally be found by google if you deftly ask the question.

9 more replies
Answer Match 51.24%

Hey all
Recently my internal WD Scorpio blue 320GB Hard drive broke on my 3 year old samsung r510 laptop. it made the classic buzzing noise (i also dropped an external HDD so i know what it sounds like)

anyway i bought a new one, same make but 250GB and put it in my laptop. When using the "system recovery media" supplied by Samsung to install Vista, i got the following error when selecting a drive to install to;
"This computer's hardware may not support booting to this disk. Ensure that the disk's controller is enabled in the computer's BIOS menu."

when i click on the hard drive partition and try to click next, i get this message;
"Windows is unable to find a system volume that meets its criteria for installation."
Anyway this drove me nuts. Here is what i have done already to no avail:

1) Followed microsoft support advice for the errors. I Formatted the disk, Deleted it, partitioned it, restarted the laptop repeated again and again. still nothing.
2)Changed the order of the BOOT devices in the BIOS menu. (the laptops BIOS menu options are pretty limited and ive tried changing what i can, but still nothing.
3)Used an official Vista from my Tower Comp in the laptop to see if it would install. still nothing.
4)plugged the hard drive into my tower. The tower is pretty old and still has IDE connected hard drives. when booting up the tower, it obviously booted up the new HD first so i put in the samsung recovery media disk and inst... Read more

More replies
Answer Match 51.24%

Hello, I am trying to do a fresh install of windows on my Samsung R510 Laptop.
The screen is completely broken and has been totally removed. I use an external monitor in order to use the laptop.
The LCD connector is no longer connected to the motherboard.
However, the external monitor does not become active/receive a signal until the laptop boots to the Windows Log On screen. I cannot get the external monitor to display the BIOS/boot settings and have tried everything I can think of and searched the internet long and hard for a solution.
I have disconnected the LCD completely from the motherboard, however the laptop still does not automatically send signal to the external monitor immediately. I have tried pressing FN+F4 at various points during the boot, and it has no effect.
Is there anyway to disable the original monitor completely so the boot and BIOS boots immediately sending signal to the external monitor?
Does anyone know where the laptop Lid Switch is located on the R510? I have read one post where it is suggested to put a magnet over the lid switch to trick the computer into thinking the lid is closed upon boot thus automatically sending signal to the external monitor.
I cannot install a fresh copy of Windows without being able to see the boot screen on the laptop and this is what I need to do.
Any help would be GREATLY appreciated!!!

A:Install Windows on Laptop with Broken Screen -SAMSUNG R510

Hello, and Welcome
See if this works. At boot tap the F2 key (page 79 of the user manual). This will cause the Computer to enter the BIOS screen. If you got it right, Windows will not boot up and you will not see the Windows start screen on the external monitor. Now press the Fn key + F4 at the same time. This key combination is supposed to change the output from the LCD to the external monitor which should let you see the BIOS screen on the external monitor. See page 50 of your user manual.

3 more replies
Answer Match 51.24%

I recently bought a Samsung NP350V5C-A06UK laptop with windows 8 pre-installed on it. I deleted all partitions when I began installing Windows 7 on the laptop (deleting the horrid Windows 8 in the process).
The problem I have now is that I can't boot straight to windows. All I get is a blank screen. I have to go into bios (F2) and boot from the exit screen by selecting the hard drive listed there.

Within the bios I have disabled:
Fast bios mode,
Secure boot,
and changed OS mode selection to "UEFI and Legacy OS"

Link to specs here

Any help would be appreciated.

A:Samsung NP350V5C-A06UK Laptop - Windows 7 boot problem

Hello and welcome Mcclaine Mate for all the problems it is going to cause personally I would have one of to things
1: stuck with 8 and use on of the programs that starts it up like 7
2: I would find some way of wiping that drive buy an OEM 7 and install it.

Of course you do realise that this will void any warranty eh?

Usually if you try to install over another OS it means problems the other thing is is to buy a new drive not expensive depending on what you want of course. I do see it comes with a 1TB drive bit if you go 500GB then you can always clone to the larger one not vice versa. Myself I do not like larger than 500GB as when the big ones go south so does a lot of data. The 1TB you could wipe anyway put it in an enclosure and use it as an external.

3 more replies
Answer Match 51.24%

Ok, so the problem is that this computer refuses to boot it is in some kind of sleep mode after it boots with black screen nothing works so i have to press once power button to go to sleep than press it again so i can see the mouse pointer with black screen(this is the only path i am able to hold shift and reach recovery mode) , so far i tried refresh i got message this computer cannot be refreshed same goes for reset and when i tried system restore it said no restore points added also safe mode does not work - SO i guess failed update to 8.1 or something worse i tried also sfc /scannow repaired something but no help(run it 4 5 times to make sure) I can't tell what kind of Samsung model is cause while i type here i am running chkdsk /r on windows partition also i can't lift it cause the case is broken and the owner has created some stand that holds the laptop so i will guess series 6 or 7 , any clue on what to do next will be appreciated. (there is f4 factory recovery that prbably works but if there's a chance to save data easily than copying 300 gb to external disk via ubuntu.

Also ran Hdat2x for 30 minutes no hdd errors.

More replies
Answer Match 51.24%

I have two laptops, both Samsung, one mine and one my sisters.
My one is Windows 8 and her one is a slightly older model so Windows 7
Now both are are very similar in spec, being 4GB and Intel Pentium 2.3GHz models.
She recently asked me if i could sort out her laptop with Windows 8, so I said yep should be no problem.
I went and bought a Windows 8 Pro 64bit and was at first going to just do a plain install. But then had a bright idea and thought why not do an image of mine and recover it to hers, and then when started up just enter the key of the new one. that way she gets a full original Samsung install along with all the apps and everything.
At first i tried the samsung built in Recovery software but had no luck as it was just a complete nightmare. Not booting the USB I put it on for the first few times, then eventually after changing the BIOS setting to UEFI and formatting her Disk to GPT it started but then said no image found. In end I tried the old way by using the Windows built in File Recovery Image tool which made me a repair disc and 3 discs for the image itself.
This booted first go and went all way through the recovery, and then did the usual "restarting in X seconds ..."
But after it rebooted to my horror the Samsung Logo screen appears and then after that it just stays blank.
It does every few seconds momentarily flicker on the screen but then just goes bank again. I cant even get into the BIOS anymore or boot from anything.
I have never seen a syste... Read more

A:Samsung laptop wont start after Windows 8 image recover

First off, from what I've read, you can't use a system image of one system and put it on another because that image it tied to your PC and hardware. PC and hardware on PC 2 is different and as you found out the hard-way.

These links my be of some help to for your UEFI boot issues.

How can I repair the Windows 8 EFI Bootloader? - Super User

UEFI (Unified Extensible Firmware Interface) - Install Windows 8 with

Cannot boot UEFI install

This one is for windows 7.......

Repair Windows 7 boot menu on UEFI Solved - Windows 7 Help Forums

8 more replies
Answer Match 51.24%

Hello, I am trying to do a fresh install of windows on my Samsung R510 Laptop.

The screen is completely broken and has been totally removed. I use an external monitor in order to use the laptop.

The LCD connector is no longer connected to the motherboard.

However, the external monitor does not become active/receive a signal until the laptop boots to the Windows Log On screen. I cannot get the external monitor to display the BIOS/boot settings and have tried everything I can think of and searched the internet long and hard for a solution.

I have disconnected the LCD completely from the motherboard, however the laptop still does not automatically send signal to the external monitor immediately. I have tried pressing FN+F4 at various points during the boot, and it has no effect.

Is there anyway to disable the original monitor completely so the boot and BIOS boots immediately sending signal to the external monitor?

Does anyone know where the laptop Lid Switch is located on the R510? I have read one post where it is suggested to put a magnet over the lid switch to trick the computer into thinking the lid is closed upon boot thus automatically sending signal to the external monitor.

I cannot install a fresh copy of Windows without being able to see the boot screen on the laptop and this is what I need to do.

Any help would be GREATLY appreciated!!!

A:Install Windows on Laptop with Broken Screen -SAMSUNG R510

Most, if not all laptops are designed to operate that way. However, try pressing [F2] at boot up to get it to the CMOS/BIOS Setup screen. Now press [Fn][F4] to attempt to toggle the output from the internal LCD to the external monitor.

1 more replies
Answer Match 49.98%


Since this is my first post i must say hello and Merry Christmas!!!(Sorry i didnt say it on 25th December cause i was busy in life.)

I seem to have a problem with my laptop and its performance.
Also this problem just happened about a week ago (or more i think)
So i really need help cause today its even slower than ever!!!
I have avast! anti-virus home edition before i had norton 360 v2.0 but as soon i found out that it slows down computers i removed it from my system and my computer became fast again but now its back slow and i dont know why!
I have tried removing unused programs and everything that i could think of!!!
But i only found one way of speeding up the computer and its stopping almost all windows services. (which makes the computer useless)
I dont know if there is a virus in my computer but please help!!!

I want my performance back again!!!

Here is a Hijackthis log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:11:40 PM, on 12/29/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\MyWebSearch\bar\4.bin\M3SRCHMN.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
E:\RAM.Saver.Pro.8.0\Program\ramsaverpro.exe... Read more

A:My laptop is getting slower and slower... please help!!!

7 more replies
Answer Match 49.14%

I don't know whats happening. Now I have a fair share or programs installed, but it's gotten so that when I open anything I have some hanging or it doesn't respond. It started a hanging a little bit when opening and closing IRC and now has just gotten worse and worse. I am running antivirus software and have not been notified of anything like that. ANY suggestions as to speeding my comp back up would be greatly appreciated. My specs are.....
Intel P4 1.6 GHz, 256 MB of rambus
ATi Radeon 7000 (64MB)

A:Windows Xp is going slower and slower everyday

8 more replies
Answer Match 49.14%

I have an Acer Aspire 3100 that I got for Christmas in late 2006. I'm still using it to this day with Windows 7 as it came with Windows XP. However, the 60GB HDD it came with is starting to give me trouble so I was thinking about upgrading to an SSD.

Would this be possible with my laptop? I'm not entirely sure of the HDD connection but I believe it may be IDE. If this is the case, then will I need to get some kind of SATA to IDE adapter to use an SSD, or do they possibly make SSD's that can fit my laptop? I can only hope that I am not out of luck when it comes to upgrading the sustainability of my old and faithful mobile computing device.

Thank you for the helpful, yet knowledgeable replies.

A:SSD on 5 year old laptop?

The Aspire 3100 appears to use a 2.5" ATA100 (PATA) drive.

As far as I know, SSDs in that form factor are SATA.

While SATA to IDE adapters appear to exist, I'd be surprised if one would fit in a laptop. (I haven't checked for the 3100, but it may include a proprietary mounting adapter, that would have to be transferred to a replacement HD.) Can't swear that it's impossible.

A quick look at shows a couple of 2.5" PATA 5400 RPM replacement drives, so at least you can keep the old laptop alive.

3 more replies
Answer Match 48.72%


I have bought a new samsung laptop. I have installed a 30 day trial version of windows 7. But the loading is taking long time and i am seeing black screen for long time.

It is core i5 laptop
Which version of windows 7 / 8 (beta) supported?

I bought this laptop with dos version. I guess it is a mistake. The present windows 7 is not working good on my laptop which i got it from a torrent site.

I have another 27 days to go before activating it.

A:Windows 7 / Windows 8 for my new samsung laptop

The laptop should have come with Windows 7, and yes, it's completely compatible. If you don't have a license sticker with a Windows 7 key, you should look into buying one ASAP. Do NOT use a torrented version, as it could contain malware.

8 more replies
Answer Match 48.72%

On a 5 year old laptop with a recently noisy (and probably failing) fan, will I be able to copy my files to another computer when the fan finally fails or is it a catastrophic event which disables the laptop completely?

More replies
Answer Match 48.72%

It only turns on bout 5 seconds turns off and I got it to stay on longer than 5 seconds but now it's saying preparing auto repair and I don't know what that means please help I don't know what to do

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Answer Match 48.72%

I'm going to be traveling for the next year, and I'm not taking my laptop with me. I have a Dell Inspiron from August 2006, and someone told me that the internal battery would "die" if I keep the machine turned off for a year. Is someone able to confirm or deny this? Ideally, I would like to be able to use it when I return. I also have a friend who could turn it on for me regularly while I'm gone to keep it working, if that would be good. But if that's an option, I'm wondering how often it should be turned on. Can anyone help with this? I would really appreciate any advice! Thanks a lot!

A:Can I keep my laptop turned off for a year?

I would recommend removing the battery if you're not going to be using it for a year. You will need to charge the battery completely when you go to use it again.

2 more replies
Answer Match 48.72%

I have owned the laptop for 2 years, purchased new. a week or so ago, it started telling me I have a non genuine version of windows and need to activate.

I tried the on line system to re activate, but the key was rejected ? I then wanted to try the phone method but once validation is started, ( right click computer >activate now )I don't get the option to activate by phone, just a message saying this key is invalid.

This is very confusing, it has worked flawlessly for 2 years, I tried ringing the Australia activation ( I got the number from internet ) and was asked to enter the first 6 installation ID numbers, which I got from the MGAdiag report, but was told the number is invalid too. So I am stuck, nothing works here.

How can I get the phone activation on screen, it's not given as an option? Microsoft automatic phone person just hangs up on me.

I have done thorough scanning for malware and all is working fine, have I been hacked?

Please help,


Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4AAA6797-7BBC-47BC-A8E6-4FF1D8C52578}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl Acti... Read more

A:2 year old hp laptop now say's non genuine.

Quote: Originally Posted by ronski

was asked to enter the first 6 installation ID numbers, which I got from the MGAdiag report, but was told the number is invalid too.

Which key are you using to activate this installation? You must use the 25 character product key afixed to the COA sticker stuck to the bottom of your laptop.


9 more replies
Answer Match 48.72%

I bought this laptop on ebay new for my mother and had kept it in my closet for a few months. I gave it to her as a gift and a few months later i was watching her use it and noticed she was repeatedly shutting down the laptop and turning it back on, i asked why? She said the internet wouldnt work unless she did that multiple times. So i had a look at it and made sure all of the drivers were installed (they were) and counldnt find out why it was doing it other than a hardware issue (possibly) So i asked her where the warranty was tried to see if i could get hp to take it back, but the warranty said it has expired. She didnt use this thing for a year, i kept it in my closet for there some way hp takes in certain cases and looks past the warranty date?  I cant really afford to buy her another nor can she and she is stuck with this thing. The laptop is still in very good condition we just need the internet to work on it. Is there anything that can be done?

A:Warranty ran out and i only had the laptop less than a year.

The warranty period is one year from original retail sale. Who was the eBay seller? 

1 more replies
Answer Match 48.72%

I have a 2 yr old HP i7 laptop that will boot to Desktop.. and will stay there for hours.. HOWEVER.. when I click on ANYTHING it will shut down.. no BSOD.. it simply shuts down.

A:Why does my 2 year old HP i7 laptop Shuts down

I can add that the CPU fan is working fine, no overheating. And I did a memtest on the RAM with another laptop.. they're ok.. And I'll add that it'll shut down after being on for a hour.. or a few minutes.. the time doesn't matter.. It'll shut completely off when ANYTHING is clicked.. on a dead space.. OR ON A PROGRAM ICON.. doesn't matter where the cursor is. just ONE click anywhere and it'll shut off..

7 more replies
Answer Match 48.72%

Hi! My son is asking for his own computer or laptop for his birthday next month so he can play Minecraft. I've been trying to read up online what would be best but I'm NOT that techie that I don't even trust myself to make a good decision. In my research, majority of the websites suggests that building a PC would be best, however, I prefer him to have a laptop or a netbook because I can confiscate it if his grades slip or he has discipline issues. Also, he and his friends like to take their laptops to each others houses and play Minecraft in the same room together. Anyway, I came across this link right here and found 2 Lenovos on their list. I am just not sure what is the difference between Thinkpad and IdeaPad. Which is more reliable? Any  suggestions? Are these 2 a good choice or there are other options aside from these? I prefer buying online rather than buying on a local computer shop so your opinions are needed for this purchase. Please help. Thanks! Dwyane

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Answer Match 48.72%

I feel so sad on my G50-80 laptop which dies only after 1.5 years. Starting about 1 months ago it started very slow, after power on it stays in black screen for couples of minutes, then started booting as normal, then that wait time become longer and longer, last Friday it took me about 8 hours to see the boot screen. Sent my laptop to Microcenter for fixing which is a certified fixing provider close to my house, they just give me a call saying it's motherboard issue and the parts could not be found any more. More than 700 bucks for 1 year and a half, how expensive it's! Not sure is there anybody able to help? Maybe even old motherboard, as long as it's working, is acceptable to me.

More replies
Answer Match 47.88%


I've never posted here before but I've read through the rules and some stickies so hopefully I'm doing this right.

My wonderful laptop is running very slow. I've only done the usual virus scans, disk defrag and clean up, and did a registry clean up once a few months ago (which I now know is bad after reading through some threads). Generally, it's running sluggish and is probably just clogged with God knows what, but it seems like it's just from three years of daily use.

My question is, is there any general things I can do to clean it up? Is there a thread with a list of programs I can use to give it a nice boost? There's probably a lot of uneeded programs running in the background but I'm not sur what is needed and what is not. I was going to use the system restore DVD to wipe it clean like I bought it new, but that seems a bit too drastic just to get it cleaned out.

Below is the Hijack log and also some of the dxdiag log so you know the system specs. Thanks for any help!
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:30:58 PM, on 10/23/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\Program Files\Intel\Wirel... Read more

A:Three Year Old Laptop Running Slow - What to Do?

7 more replies
Answer Match 47.88%


I am off to Thailand for holidays and like to bring back a Laptop from Bangkok IT market for my 5 year old very intelligent baby nephew. Please suggest a few models that I can buy?
Is there any other technology/gizmo appropriate for a baby Einstein?
I ruled out X-Box and Sony Play Station. Any other?


A:Laptop for a 5 year old very intelligent baby boy

16 more replies
Answer Match 47.88%

Windows 7 X64

Full retail version
Four year old Gateway M265-E laptop . . .
Fresh install four days ago.
New memory (4gb)

Thank you for your time and expertise. I have SCOURED the 'Net to try and find the latest drivers for my laptop. Gateway stopped supplying drivers in 2006 and 2007. I am grateful for your help!!

A:BSOD on 4 year old Gateway Laptop

No dump files were collected, did you run any system cleaner(such as Clceaner) after the crash?
If so wait for the computer to BSOD and re-upload the file

2 more replies
Answer Match 47.88%

My laptop has in the last 24 hours become convinced it's end-Aug 2815 and keeps altering the time and date to tell me so. I can change it back, and it "sticks" with the correct time for a short while (but less than an hour) then changes itself back to 2815 again. I've checked for malware and viruses and not found anything, but the problem persists. Any ideas, anyone?

More replies
Answer Match 47.88%

I have started to get fairly frequent BSoD on my Dell XPS 17 L10x laptop which I bought just over a year ago now. The error message at the top of the blue screen says "driver_irql_not_less_or_equal". The specs of the laptop are:
OS: Windows 7 Home Premium 64bit
CPU: Intel i5 480m
GPU: Nvidia Geforce GT435M
RAM: 4GB (not sure of specs)
HDD: 320 GB (again not sure of specs)
Sound: On board realtek, although I use an M Audio audio interface as I do some recording work.
I also use an external TV display as a second screen, which is connected using an HDMI cable. Hope this is enough information with the attached dump info.
Thanks in advance

A:Random BSoDs on one year old laptop

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please attach the DMP files to your next post not to post one.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

1 more replies
Answer Match 47.88%

I have a 2 yr old HP i7 laptop that will boot to Desktop.. and will stay there for hours.. HOWEVER.. when I click on ANYTHING it will shut down.. no BSOD.. it simply shuts down.

A:2 year old HP laptop Shuts down when click on ANYTHING

I can add that the CPU fan is working fine, no overheating. And I did a memtest on the RAM with another laptop.. they're ok.. And I'll add that it'll shut down after being on for a hour.. or a few minutes.. the time doesn't matter.. It'll shut completely off when ANYTHING is clicked.. on a dead space.. OR ON A PROGRAM ICON.. doesn't matter where the cursor is. just ONE click anywhere and it'll shut off..

9 more replies
Answer Match 47.88%

Hi all,

I have an HP G60 Notebook PC running Windows 7 Home Premium. I have had the laptop since 2010 and have used it for general everyday use. Over the past couple of years, it has become sluggish in its overall performance and has started some strange quirks. Here are a few issues I'm wondering about:

-Sometimes when waking it from hibernate the screen won't come on even though the computer will. Even upon pressing the keyboard and mouse, the screen still won't turn on. It takes a hard shutdown and reboot before it turns back on.

- I generally keep it plugged in, but it often tells me that the battery needs replacement and regularly suggests that I use an HP Smart AC Adapter "for full performance". Anyone heard of these and does it actually improve performance?

- I maintain and run Trend Microvirus antivirus software and run Advanced System Care to clean out the system, however, it has still become slow in its boot time and regular performance. I don't store much on it, so there are really no space issues as far as the hard drive indicates, and it doesn't receive very heavy usage. I'm there anything I can do to try to improve the performance, or is this a product of a 4-year old computer these days or rather a just a poor computer? I'd rather extend the life of it if possible over buying a new one right away.

Thanks for the help!


A:General issues with 4-year old HP laptop

6 more replies
Answer Match 47.88%

I've read every post I could find on this so I'm sorry to ask another dumb question but here goes.

I created an access database (volunteer work) which has an autoincrement field to issue numbers to animals taken in at our shelter. My 'boss' (also a volunteer) wants this simple autoincrement changed to a value which begins with the two digit year and then has 4 digits, starting with 0001 which will increment sequentially and restart at 0001 with the new calendar year. Therefore, records will start with 10-0001, 10-0002, etc for this year and 11-0001, 11-0002 for next year.

Any help would be greatly appreciated.

A:Autoincrement field including year - restart each year

16 more replies
Answer Match 47.88%

I found a post on this exact topic from back in 2010. I am trying to incorporate the code into my database and am not able to get the code to work if I make any changes. Here is the link to the previous thread:

I have also uploaded the database that was provided in the last post. If I try to change the field and object names I appear to be unsuccessful in having the code still work even when I change the items in the code as well. I woud like some help. I would like for there to be a field called "RequestDate" that has the date stamp that is keyed in by the user. Then after that is keyed in on the form the "AssignmentID" field is updated to the new assignment number. The "RequestDate"="Admit_Date" and "AssignmentID"="ActualFWCNumber". I am trying to do this in Access 2010. If I make changes either the number field doesn't autopopulate or the same number keeps repeating. Any and all assistance on this would be great.

A:Autoincrement field including year - restart each year

tamanthalou, welcome to the forum.
As you have posted the original database a copy of your database with no data in it would be better to understand your problem.

1 more replies
Answer Match 47.88%

I have created
C:\00 - savehere \2012
C:\00 - savehere \2013
C:\00 - savehere \2014

current vba code is:-
ChDir "C:\00 - savehere \2012"
Range("c57:h102").ExportAsFixedFormat Type:=xlTypePDF, Filename:=composedfn & ".pdf"
Is there a way to save to ChDir "C:\00 - savehere \ currentyear
without having to change the vba integer value to each new year? or using if statements for each year? So when the 1st of jan comes it automatically save to the new current year directory and if possible creates a directory at the start of each new year as well?

A:Solved: Save PDF to a year directory each new year or month

If folder exist....

' Does this directory exist? If not, create it.
If objFSO.FolderExists(strParentPath) = False Then
Set newFolder = objFSO.CreateFolder(strParentPath)
Wscript.Echo "Put a ocr fold here" &
'Save it here code'
End If

This will get you the year
CurrentDate = Date
File_Year = DatePart("yyyy",CurrentDate)

You should be able to code it with this info

2 more replies
Answer Match 47.46%

I have a toshiba satellite L645D-S4040 it was working normally then suddenly I had a problem at boot up either _ underscore kept flashing forever and it wouldnt boot or it would say boot device not found as well as hard drive not found. When I am able to boot up (after removing the battery and holding the power button for about twenty times it gives me the safety reboot options). it works great for about 20 minutes then performance slows down making it almost useless. I have not downloaded many programs into it. I have run both anti malware byes and anti virus no problems found. I also note thy the processor it almost always running at 1 to 3 percent but doing something like just opening up the control panel drives it up to 53%. This satellite doesn't come with A recovery disk. Windows 7 was the pre installed os. Please help. Ive tried everything even safe mode lags. It also takes about 20 minutes for windows to fully load when it does boot up and lags tremendously afterwards anyways.

A:1 year old laptop massive amount of problems

6 more replies
Answer Match 47.46%

We bought my son this laptop from Best Buy a couple of years ago.  He didn't really take to it because the track pad is so awful but he was just finally starting to use it (with an USB mouse) when Windows 10 came out.  The OS upgrade was a fiasco.  We almost couldn't get Windows 10 installed because Windows was reporting an issue with the fan.  After a 2 calls with Microsoft support and many hours we finally got the upgrade completed.  However, a few weeks after "upgrading" the operating system the computer stopped working altogether.   The message we get is the following:  The system has detected that a cooling fan is not operating correctly Then the system shuts down.  You can hit enter to allow the computer to startup normally.  It will still turn off though after a few minutes.  I just called HP support and was charged $243.00 to ship my computer to them and have this issue resolved.  What choice did I have?  Otherwise this is simply an $800 paperweight.  I asked if I could just purchase a warranty but apparently my calling support and reporting the issue would prevent me from simply purchasing the extended warranty for this machine.  (Although, I didn't try it).   Frankly, this is highway robbery for a product this age and for the amount of time this computer has been been in operation.  It had only been lightly used 50 or 100 hours at most.  This issue is reported numerous tim... Read more

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Answer Match 47.46%

I have this laptop, dell latitude D620, using it from my old days when windows 7 had arrived. The thing is that i am not sure whether windows 10 will work fine on my fore mentioned laptop. And even if it is, what should i expect to loss? as in some files stored on windows partition or the entire HDD will be effected. I guess micrsoft was'nt very clear about the risks they mentioned.highly appreciated for your answer... :)

A:Will Win 10 run fine on a 5-year old Win7 Dell laptop

If you are talking about the free upgrade you shouldn't lose any of your own stuff.Whether the hardware is adequate is a different matter. Some more RAM would be worthwhile.What is the HD size and its free space?Always pop back and let us know the outcome - thanks

3 more replies
Answer Match 47.46%

Hi Everyone

It seems this is a common problem with laptops judging by this forum, but I have not found an answer that seems to relate to my problem.

All started when the battery life slowly reduced from around an hour ( a month ago) to 20 minutes, then 5 minutes (a week ago) until now when you turn it on there is nothing on the screen but the power light turns green as does the battery light, it sounds as if it is booting up, then it turns off, the battery light turns orange... then it repeats the cycle and the lights turn green again. We can also here some slight 'clicking' when this happens.

We bought a new power lead about a month ago so I am pretty sure this is still working becuase there is a light on the power supply.

We have also tried removing the battery and just running the laptop from the adapter, but this does nothing.

We also bought a new battery as it seemed to make sense that the battery might be at fault becuase of the reduced battery life... but this has done nothing.

Any ideas would be greatly apreciated as I have a large premier project on the laptop which I need to finish in the next two weeks.

Thanks in advance


A:Advent 5302 1 year old laptop, won't boot

Something wrong inside that case. Check your battery connectors very carefully to make sure they are not out of position when the battery is installed. Then check all your wiring under the keyboard... You will have to remove the keyboard, then unplug and reseat every cable.

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Answer Match 47.46%

I have Nvidia GeForce 315M im trying to upgrade to a more preferable video card. Please reply ASAP

A:Can I Upgrade my Laptop's Video Card? Samsung Laptop RV411

Laptop video is a chip on the motherboard. The only way to upgrade would be to replace the motherboard.

2 more replies
Answer Match 47.04%

I have an installation folder on my main machine(Windows 7) with all my software. I have repeatedly run into issues connecting odd devices to my shared folder. This time I have installed Windows 10 Technical Preview (on a different machine) and don't understand why it tells me I can't access my own machine. After all these years, you would think user friendly would be a reality. It seems to be a coin toss as to which machines will connect. I hate never knowing I can access my own machine without issue. Here I am trying to install applications but yet I can't get to my storage location.

What is the secret to sharing your machine, so that anyone on the same network can access shared folders?

Edit: I always turn on "Network Discovery" and "File and Print Sharing".

A:Network connection issues (year after year)

I'm more brutal via the firewall:

set trust localhost and your lan ip's, eg

then add two rules for only the PRIVATE PROFILE

inbound allow tcp/udp from to any for ports 137-139,445
outbound allow tcp/udp from any to for ports 137-139,445
I use a much more complicate scheme in reality to enforce known vs unknown devices and to segregate WiFI from wired access, but that's just me.

In services, ensure these are running

Bonjour Service ( mDNSResponder)
Network Connections
Network List Service
Network Location Awareness


5 more replies
Answer Match 47.04%

at a wal-mart store. It disappeared from my PC although the year not up until 2016. I saw for a minute the Product Key on my PC but it is now gone alone with all traces of Norton 360> How do I reinstall my product key?

A:I bought a 1 year protection for 1 year Norton 360

I'm not exactly sure what you need but if you're asking how to recover the 360 product key so you can reinstall you might try Belarc: will list most/all? of the product keys associated with your installed software. For anything beyond that you may need to contact Norton.

4 more replies
Answer Match 47.04%

I've had my Samsung laptop since summer 2012, and I get random BSOD shutdowns. This has happened since I got the computer, basically. I bought it in the US and now live in Hungary and depend on it for my job, so I have not been able to send it away while under warranty.

Anyway, sometimes I get the error more than once a day. Sometimes I don't get it for a week or two. As I said, it seems completely random. More recently, if I close the laptop and put it in my bag, it will have restarted on my walk home. As the thread title says it is most often 0x0000003B, though once is a while it is something like "0x000000D5" (I have to admit I'm not 100% here).

It's frustrating problem, and I'd just resigned myself to it. I only found this forum this evening and performed the SF Diagnostic (attached). I hope this gives you enough information.

A:Random BSOD errors on year-old laptop, usually 0x0000003B

Hello jdenn81.

It is a multifold issue, but the main issue is network related. It is caused by Kaspersky, mainly. Kaspersky uses some Zone Alarm services like True Vector. And Trye Vector hijacks TCP connections; which results in ntework blockage, and causes BSOD.

fffff880`0b094770 fffff880`04bc5430Unable to load image \SystemRoot\system32\DRIVERS\vsdatant.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Description here: Driver Reference Table - vsdatant.sys

It is caused by this element in your system : c:\program files (x86)\checkpoint\zonealarm\vsmon.exe

Alongwith this one, Kaspersky itself is failing, too.

fffff880`0b095538 fffff880`03640000Unable to load image \SystemRoot\system32\DRIVERS\kltdi.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for kltdi.sys
*** ERROR: Module load completed but symbols could not be loaded for kltdi.sys
fffff880`0b095540 fffff880`0364c4e0 kltdi+0xc4e0
fffff880`0b095548 fffff880`03640000 kltdi
fffff880`0b095550 fffff880`0364c4b0 kltdi+0xc4b0
fffff880`0b095558 fffff880`03640000 kltdi
fffff880`0b095560 fffff880`0364c498 kltdi+0xc498
fffff880`0b095568 fffff880`03640000 kltdi
fffff880`0b095570 fffff880`0364c36c kltdi+0xc36c
fffff880`0b095578 fffff880`03640000 kltdi
fffff880`0b095580 fffff880`0364c24c kltdi+0xc24c
Description here: Driver Reference Table - kl... Read more

5 more replies
Answer Match 47.04%

Hello everyone! This is my first time posting on these boards and I was hoping someone might be able to give me some tips for troubleshooting an issue that popped up yesterday with my Alienware laptop. It is 20 days past it's extended 3-year warranty, and Alienware would only refer me to other services to have it looked at (such as a diagnosis for $120+)!

I have been building my own systems for years and years, and I'm hoping someone out there might have some insight into ways i can troubleshoot my laptop so I can (hopefully) repair it myself and avoid the overpriced "diagnosis" fees.

Here are my specs:

1) Aurora m9700 Processor: AMD Turion 64 Mobile ML40 2.2GHz 800MHz FSB 1MB L2 Cache
Operating System (Office software not included): Genuine Windows XP Professional
Chassis: 17" WideUXGA 1920 x 1200 LCD with Clearview Technology - Conspiracy Blue
Memory: 2GB Dual Channel DDR SO-DIMM at 400MHz - 2 x 1024MB
System Drive: Single Drive Configuration - 160GB Serial ATA 1.5Gb/s 7,200 RPM w/ NCQ & 8MB Cache
Optical Drive: 8x Dual Layer CD-RW/DVD±RW w/ Nero Software
Video/Graphics Card: Dual 256MB NVidia GeForce Go 7900 GS - SLI Enabled
Wireless Network Card: Internal 802.11b/g WiFi Card
Warranty: 3-Year AlienCare Toll-Free 24/7 Phone Support w/ Onsite Service
AlienRespawn: AlienRespawn v1.0 Recovery Kit – Windows XP Edition

What happens is thus: When I try to boot up the computer, I can hear the fans/HDD/CD go on, but t... Read more

A:Troubleshooting Alienware Laptop (20 days off 3-year warranty) :(

7 more replies
Answer Match 47.04%

I keep reading it's mediocre in performance compared to many others and i can't afford the 700 series, right now i just have a 5400 rpm hard drive that came with the laptop.

I know Samsung is popular as well , is it superior to the Intel?

Thanks folks

A:Is the Intel 530 SSD worth buying for a two and half year old laptop?

Any SSD will be a massive improvement over the HDD. You won't notice much difference in performance if you buy a top of the range model or a cheap one other than benchmarks.

The Samsung Evo's seem to be the hot drive at the moment that won't break the bank. I recently got a 250GB one myself and know many other people that are very happy with them.


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Answer Match 47.04%

To begin with, my laptop will shut down after I unplug it from a power source after 2-10minutes. It will still have sufficient power and it will do a complete shut off(Not a proper shutting off- but instant) I have gone through the power options and nothing there should be causing this. I have also tried updating the drivers. I sadly do not have another battery to test if my battery is the problem.

Secondly, while playing games, I believe my laptop is selecting the wrong graphics processor to run off of. It seems to be based off of whether or not the laptop is running off battery or plugged-in, but it also just seems random sometimes. Sometimes I will be getting 5fps on a game, and after unplugging my laptop from the power source it will jump to 60fps. Sometimes it will do the reverse. In both the intel and nvidia control panel, I have selected it to use "high-performance Nvidia processor" for whatever game it is I want to play, but that seems to make no difference. I've also checked the power options.

Another problem I'm having is about 50% of the time I start up my laptop, the sound will be an awful mess of crackling. Restarting my sound cards and whatever else I've tried doesn't seem to do anything, except restarting my laptop.

Lastly, my internet will drop out every 15-30seconds for a couple seconds. This is a problem only my laptop is having; no other device in my house experiences any problems. It also doesn't matter if I'm usi... Read more

A:Having countless problems with a two year old Alienware m17x R3 Laptop

Hmm, thats quite a list. I'd try to eliminate software as a culprit first. If you've had the same OS install for the past two years it might be time to try a fresh install. That might fix the audio and GPU issues.

The GPU issues could be results of overheating and the battery sounds like its not doing all too well either. The power issues could be on onboard circuit issue as well. Have you tried googling the model of the laptop and any of the issues? I'll see what I can find as well.

In a forum someone mentioned a bios hardware diagnostics? Have you seen anything like that? Try hitting F12 at startup.

3 more replies
Answer Match 46.62%

Hi there. I own an Acer Aspire 7551G Laptop running Windows 7 64-bit.
Since using it, it has consistently given me trouble. It will freeze every 5-10 minutes and hang for about 2-3 minutes, at random. Please help me fix this, as I am at my wits end.

A:Laptop hangs CONSTANTLY since buying last year at random intervals


Can you run a sfc /scannow from an elevated command prompt? If so, do that and post the results here for us to look at.

SFC /SCANNOW Command - System File Checker


9 more replies
Answer Match 46.2%

I have a toshiba satellite:

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 1013 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 128 Mb
Hard Drives: C: Total - 25603 MB, Free - 4121 MB; D: Total - 88616 MB, Free - 20980 MB;
Motherboard: Intel Corporation, CAPELL VALLEY(NAPA) CRB, Not Applicable, Not Applicable
Antivirus: ESET NOD32 antivirus system 2.70, Updated: Yes, On-Demand Scanner: Enabled

Lately my computer is getting slower and slower. I try to clean it up often, I do regular backups and the heaviest software that I use is Adobe Photoshop CS2 and Firefox. Firefox is getting impossibly slow, I have deactivated all my plug-ins except for Zotero (citation manager) because I use it, but I think it is the culprit of firefox being sluggish. I am ready to switch to Chrome.

However, lately every time I open MyCompter icons take a while to load. Double clicking takes longer than normal and copying files from one place to another is long. iTunes takes a good two minutes to open and well, you get the picture.

Here is my HiJack this log:
If a kind soul could help me to determine what might be wrong and what I could do to fix it, I would be eternally grateful. I know there are a lot of Toshiba processes running there but I'm weary of uninstalling them.


Logfile of T... Read more

A:Toshiba satellite getting slower and slower... and slower.

Closing duplicate thread. Please continue here:

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Answer Match 46.2%

Can someone please help. My Norton antivirus trial ran out a while ago and I havent been able to renew it. Is there a free virus program I can use in the meanwhile to protect my computer from new viruses? I think I have a virus now or maybe just loads of spyware...Here is my Hijack This log. Thanks

Logfile of HijackThis v1.99.1
Scan saved at 2:34:27 PM, on 6/4/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C... Read more

A:Computer getting slower and slower and slower...and freezing (HJT Log)

12 more replies
Answer Match 46.2%

Laptop is going slower than before, so I decided to check an HJT log after, I had did all necessary previous actions to get rid of any malware and spyware. AV and AS = ESET SMART SECURITY, and various antispyware programs.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:23:52 PM, on 22/05/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16643)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hp\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Hp\HP Software Update\hpwuSchd2.exe
C:\Program Files\ESET\ESET Smart Security\egui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\... Read more

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Answer Match 46.2%

my vista laptop has gone alot slower overnight :|, please help

ask me what info you need and i will get it

A:Laptop gone slower

also please tell me where i can get the information you need

2 more replies
Answer Match 46.2%

Hi, if you look at my specs and compare my old laptops specs,you might be wondering, "What the F#$%?"
Here is the link to my old account when I had my old laptop:

Windows 7 Help Forums - View Profile: MCPlayer18

I could get 10-20 FPS on that at most (Rough Estimate)
But Now I only get 1-29 FPS. For system specs like my new laptop, this shouldn't be happening.
My new laptop was bought on 12/5/2014
My new laptop also boots up/shuts down way slower comparing to my old one.
It took 10 seconds for my old one and like 1-3 minutes for my new one.
Please help me!

A:New laptop slower than old one

Not sure about FPS issues but can check benchmarks and stats here PassMark - Radeon HD 8510G - Price performance comparison
AMD Radeon HD 8510G - Tech

Only 5400RPM HDD. As far as booting and shutting down laptop compared to other, always check what is starting up evertime you boot, same items have to close when it shuts down. Look in Task Manager under Startup, remove some startup items.
Even check into certain items found in notification area. Clean History, defrag.

29 more replies
Answer Match 46.2%

Hello everyone. It's my first post here, so i hope i will tell u what's my problem.So the main problem is that my laptop is getting slower and slower. I've already used ComboFix.Here's my scan (some phrases are in Polish language, i hope it will not cause problems)ComboFix 13-01-13.01 - user 2013-01-14 11:06:09.1.4 - x64Microsoft Windows 7 Home Premium 6.1.7601.1.1250.48.1045.18.4002.2416 [GMT 1:00]Uruchomiony z: c:\users\user\Downloads\ComboFix.exeAV: Microsoft Security Essentials *Enabled/Updated* {B140BF4E-23BB-4198-90AB-A51A4C60A69C}SP: Microsoft Security Essentials *Enabled/Updated* {0A215EAA-0581-4E16-AA1B-9E6837E7EC21}SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} * Utworzono nowy punkt przywracania..((((((((((((((((((((((((((((((((((((((( Usunięto )))))))))))))))))))))))))))))))))))))))))))))))))..C:\prefs.jsc:\program files (x86)\intellidownload\gunzip.exec:\programdata\ntuser.datc:\programdata\PCDr\5907\Downloads\08c66698-ac37-420c-8ea0-a63d0e691e3a.dllc:\programdata\PCDr\5907\Downloads\918ee45c-eb0a-4e61-97ad-c1849c2623ee.dllc:\programdata\Roamingc:\users\user\AppData\Local\TempDIRc:\users\user\AppData\Local\TempDIR\cacert.crt..((((((((((((((((((((((((( Pliki utworzone od 2012-12-14 do 2013-01-14 )))))))))))))))))))))))))))))))..2013-01-13 1... Read more

A:My laptop is getting slower every day

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.DDS.scr <- not recommended if you use Chrome to download this .scr file. Use the other options.DDS.pifDDS.COMDouble click on the DDS icon, allow it to run. A small box will open, with an explanation about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that pop up for posting the results.Please note: You may have to disable any script protection running if the scan fails to run.Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.===Third party programs if not up to date can be the cause infiltration of an infection.Please run this security check for my review.Download Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.===Please download AdwCleaner by Xplode onto your Desktop.Double click on AdwCleaner... Read more

4 more replies
Answer Match 46.2%

Hi everyone.
When i first bought my laptop i was able to run League of legends max settings with 60 fps stable,but somehow after a couple of months i started to notice that my fps are getting lower and lower,so i tought maybe the game has become more demanding so i tried Cod but the same thing happens.
What i did,i reinstalled my system,updated all my drivers,cleaned up the fan and the cpu from dust,but the thing that seems to be confusing to me is that i feel that my pc isn't running as fast as it can,because when i bought it,when i played anygame my fan would be a bit loud but now it's like im just browsing the net,i think that i somehow changed the CPu settings or something that could have slowed down my system.
My Specs:
4gb Ram
Intel HD Graphics 4000
i5-3230 @2.6GHz
W8 64 bits
500 GB HD
Thx in advance,would appreciate any help .
My laptop model:hp g6-2303ek

A:Laptop has become slower

The make/model would help. Do you have latest HD 4000 drivers installed? Sometimes the drivers on the OEM site are best. Other than that, check your power advanced power options especially the CPU max/min.

4 more replies
Answer Match 45.78%

About a week ago I noticed my laptop was running a bit slower so I cleaned up the harddrive and was hoping if anyone could find anything else for me to remove.

HijackThis said:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:22:16 AM, on 18/01/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18865)
Boot mode: Normal
Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Inte... Read more

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Answer Match 45.78%


Here is the problem. When I start my laptop its not too slow, but still kind of slow; as time goes on it gets slower.

When I did a scan with Super Anti Spyware, it catches a few adware and quarantine/removes it. My laptop comes a bit better but still slow. When I go to rescan it after my laptop has become quite slow, Super Anti Spyware takes forever to initialize a scan. If I restate my lap top and scan it, lo and behold..the adware ends up being detect again.

Can you please help clean this all up for good?

Here is my Hijack this log...thanks in advance

Logfile of HijackThis v1.99.1
Scan saved at 5:10:57 PM, on 01/08/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
c:\program files\\agent\mcdetect.exe
c:\PROGRA~1\\... Read more

A:Adware - my Laptop is slower than none other

13 more replies
Answer Match 45.78%

I haven't done this in a couple years and recently my computer has been a little sluggish. I have followed the steps and cleaned out what I could. If someone could check this it would be much appreciated. Thanks

DDS (Ver_09-11-24.02) - FAT32x86
Run by Fitz at 19:05:11.36 on Fri 11/27/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.488 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\AVG... Read more

A:Laptop Running Slower

Hello and welcome to TSF.

I can't see anything towards malware in the logs. Not all sluggishness is caused by malware. Please visit this page and see if any of their suggestions help.

Slow Computer


You have LimeWire 5.1.2 installed. This practice can make you vulnerable to data and identity theft. Please read this sticky:

Perils of P2P File Sharing

I would strongly urge you to remove it via Add or Remove Programs in Control Panel as suggested in our
NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help page.


p2p programs like uTorrent, Bittorrent, LimeWire, Morpheus, etc., as they are a major conduit for malware and a likely source of your current issues. See this link


Uninstall the following via the Add/Remove Panel (Start->Control Panel->Add or Remove Programs):

Java(TM) 6 Update 13
Java(TM) 6 Update 3

These are all outdated, and security risks by having them installed still. Unfortunately, Java does not uninstall these older versions when you update, nor tell you that you should. Java(TM) 6 Update 15 can be updated from the Java control panel Start > Control Panel (Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now. An update should begin; follow the prompts.

2 more replies
Answer Match 45.78%

Basically, what the title says. This laptop (about 4 years old) is running so sluggish, it takes it almost 15 minutes to completely start up. If we try to open anything, even just a folder on the Desktop, it slows it down even more. Once it gets warmed up, it's pretty much okay, but this is still quite an inconvenience, and every now and then (in fact, it just did it), there will be a moment or two where it will start just randomly "thinking" as I call it and nearly freeze up the other windows until it's finished.

The laptop doesn't go online but maybe 5 times a year, so I'll be the first to admit its security measures are rather lax. Still, I've got an up-to-date AVG Free on it.

I've done all of the before-posting-a-log steps except the Panda scan (every time I try to either login or re-register, Panda says there's an error and won't proceed). I did a systems cleanup last night and compressed nearly 4 gigs of old files, and that's actually helped quite a bit. It only took it about 5 minutes to fully boot today instead of its normal 15, but I still want to be on the safe side since, as I said before, the security on this computer is really lax since it doesn't go online but a few times a year.

Below and attached are the Deckard logs as instructed. Thank you very much in advance for your time.

Deckard's System Scanner v20071014.68
Run by Hook on 2008-08-06 14:11:51
Computer is in Normal Mode.
-------------------------------------------------------... Read more

A:Laptop slower than molasses

Hello and welcome to TSF.

Nothing malicious in the log though you can have the following entry fixed with the HijackThis. It's a registration reminder that's used with various companies.

Scan with HijackThis and put a checkmark against the following entry:

O4 - Startup: PowerReg Scheduler.exe

Close all browsers and windows, click on "fix checked".



Percentage of Memory in Use: 77% (more than 75%).
Total Physical Memory: 191 MiB (512 MiB recommended).

Increasing the RAM will greatly improve the speed. 191 MiB is very little for XP.


You might also like to visit these links to improve speed and for safety on line:

Slow Computer

2 more replies
Answer Match 45.78%

 i am using DELL inspiron and a regular visitor in bleeping computer blog. For last couple of days i have my dell inspiron lap top is running dead slow. I can say minumum 5 times slower than its regular speed. I have tried to uninstall the antivirus, and reinstalled but didnt help.
Also ran the CC cleaner (usually i do once in a week) but that too didnt help. i also restored the system for a week earlier date. But it didnt sort the issue.
So i need your help in clearing this issue. COuld you please let me know, what could be done to get the system back to work normal.
Iti s 3GB RAM interl core i3 processor. I was having heating issue and i am using the cooling fan stool for sometime now. But it was OK till couple of days/few weeks before.

A:Laptop is 5 times slower

Hi mailtosamy!
Let`s see the situation in task manager.Processes from all users.Open Task Manager by right-clicking the taskbar, and then clicking Start Task Manager.You can also open Task Manager by pressing Ctrl+Shift+Esc.Make a screenshot and post it here.
Please download MiniToolBox HERE to your desktop to run it.
Checkmark the following boxes:
* List content of Hosts
* Flush DNS
* Report IE Proxy Settings
* Reset IE Proxy Settings
* Report FF Proxy Settings
* Reset FF Proxy Settings
* List last 10 Event Viewer log
* List Installed Programs
* List Devices (do NOT change any settings here)
* List Users, Partitions and Memory size
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Click Go and Copy / Paste the result. (result.txt)
Download Screen317 Security Check HERE and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Please post the contents of that document.
Note:: If any security program requests permission to access the Internet, allow it to do so
Thank you!

22 more replies
Answer Match 45.78%

Hi All,

I've recently got a Sony VAIO E11. I have read the reviews, and the most say it lacks slightly in power compared to other comparable laptops.

However, my local store had them on sale, and for me it will be perfect (I'm taking it away with me for several months with work to watch movies from the hard drive, surf the net and reply to emails etc) and skype home, so this will be fine.

However, I have spent the past day and a half uninstalling all the Sony VAIO Bloatware, and I have noticed an improvement. But there are some things that it continues to lag with.

At the time of writing this, I have google chrome open nothing running in the background apart from Vaio Smart Network, Bluestacks Agent, MSE and Vaio Care (which I can't stop from loading on startup).

It says there are 94 processes, the second I open task manager CPU usage is around 50% and physical memory at 46%.

Within a second the CPU usage drops to around 10% whilst the physical memory stays the same.

Is this normal? With a few applications it seems like it hangs for a few seconds before continuing with its operation... just wondering if there is anything else I can do to clean it up a little?

Edit: Forgot to add, if I am browsing and watching videos on youtube, the CPU usage shoots to between 55% and 70%, sometimes reaching 80% and I hear the fan start to whiz pretty fast! Normal?
Thanks all

A:New Laptop, slower than expected?

Look in "Services" to see if you can disable or start Vaio Care manually.

90 processes sounds extremely high!

7 more replies
Answer Match 45.78%

Hi, my Lenovo laptop (Inter Core2 Duo CPU @2GHz, 2GB ram) is running a lot slower sometimes. While most of the time (90%) it seems to be running perfectly, especially at start-up it 'freezes' for about 5-15 seconds and does not do anything (though you can do move and click with your mouse).

I have run a full scan with both AVG free anti-virus and Avira free anti-virus. Both found some possibly infected files which (as always) I've moved to quarantine. However it didn't seem to have done a lot.

So I decided to do a HJT scan. I've looked at the log myself and while I'm able to identify most of it I am not an expert on the subject.

Extra info:
- this laptop has fingerprint hard- and software and is attached to a larger flat-screen (the Fn+F5 service I assume).
- I dont use IE, but the Opera browser
- I use iTunes and my iPod a lot, but my iPod is unable to write anything to its HD so I've send it to Apple. I guess it might be related if I had any kind of worm?
- I run XP service pack 3, I don't have a legal key (anymore) so I dont have access to all the security updates

Any help would be appreciated!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:50:08, on 7-9-2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WI... Read more

A:Laptop a lot slower then usual

7 more replies
Answer Match 45.78%

Hi. Lately my laptop seems to run slower than it usually does. Firefox takes longer to open, windows live mail takes longer, windows explorer, etc. I'm not sure if I have malware or a virus, but I would appreciate some help from an analyst. I do not have a windows disc. Thanks in advance.
Here is my dds log:

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17420 BrowserJavaVersion: 11.25.2
Run by tom at 10:43:08 on 2014-12-01
============== Running Processes ================
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Norton PC Checkup\Engine\\ccSvcHst.exe
C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
============== Pseudo HJT Report ===============
uDefault_Page_URL = hxxp://
mWinlogon: Userinit = userinit.exe,
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_25\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar H... Read more

A:Laptop slower than usual.

Bump please.

16 more replies
Answer Match 45.78%


The fan on my 3 year old HP pavillion laptop was breaking so I recently bought a Packard Bell Easynote LJ61. I bought this particular model because its specs were around the same as my HP DV9000, most of its specs were actually higher. Now, I took this to mean that it would have no problem playing the games I usually play, thinking that they would in fact play better on my new hardware.

However, this isn't the case. The games I play aren't really graphically intensive, most of them running on the source engine (TF2 and L4D for example) but I can barely play L4D on the lowest settings, the frame rate is so bad, and TF2 is only just about playable. CS:S runs fine, but still occasionally suffers from frame rate issues.

I just downloaded Braid too, thinking that it looked like simple graphics that my computer could cope with, but no. It runs very very slowly. Here are the specs for my new Laptop:

Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612)
Language: English (Regional Setting: English)
System Manufacturer: Packard Bell
System Model: EasyNote LJ61
Processor: AMD Athlon(tm) X2 Dual-Core QL-64 (2 CPUs), ~2.1GHz
Memory: 2814MB RAM
Page File: 1734MB used, 4123MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
Card name: ATI Radeon HD 3200 Graphics
Manufacturer: ATI Technologies Inc.
Chi... Read more

A:New laptop runs slower than it should

7 more replies
Answer Match 45.36%

please help computer getting slower

A:windows getting slower and slower ?

sorry here mylog

Logfile of HijackThis v1.99.1
Scan saved at 19:03:05, on 17/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\VIA\RAID\raid_tool.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\Lexmark 4300 Series\lxcemon.exe
C:\Program Files\Lexmark P910 Series\lxbymon.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Lexmark 4300 Series\ezprint.exe
C:\Program Files\Lexmark X1100 Ser... Read more

1 more replies
Answer Match 45.36%

Hi Tech Support Guy forum,

I recently built my first PC:

OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, Intel64 Family 6 Model 58 Stepping 9 (overlcocked to 4.1)
Processor Count: 8
RAM: 16339 Mb
Graphics Card: NVIDIA GeForce GTX 670, -2048 Mb
Hard Drives: C: Total - 122001 MB, Free - 31407 MB; E: Total - 1907726 MB, Free - 1693556 MB;
Antivirus: avast! Antivirus, Updated and Enabled
But I have been having major issues with internet speed. I browsed through the forums and, as a result, updated my ethernet adapter(?) with the latest driver for the Intel® 82579 Gigabit Ethernet Controller.

Whether it is connected wirelessly or via ethernet, according to, pre-driver-update I was getting a ping of ~20ms, download speed ~1.6mbps and upload of ~0.5mps. Immediately following the update (and without restarting) download speed jumped to ~9mbps and uploads to 1.5mbps. (This is more in line with my 2005 Dell Inspiron 9300 which is getting around download ~10mbps and upload ~2mbps). But when I switched to wifi, it wouldn't connect and then wouldn't connect again when I switched back to the ethernet. So I restarted the computer and for some reason the speeds have dropped to ~2.5mbps and ~0.6mbps.

What is going on??

I've looked through the forums and have found people with similar issues but still can't get the problem fixed.

... Read more

More replies
Answer Match 45.36%

Hi, I've recently experienced some issues with my laptop, and it seems like a BSOD while playing Planetside 2 was the cause.

I've check the log viewer, and found an issue with WHEA 17 warnings.

I've followed the guide here Potential Fix For Nvidia Owners with Stop/WHEA Event 17 Errors!

However, it doesn't seem to have resolved the issue.

After the BSOD, I reinstalled the latest NVidia drivers, causing my computer to recheck the Windows Experience index. I previously had a score of 7.1, but after the BSOD, it fell to 6.2

The bottleneck is now my Disk Transfer rate, suggesting an issue with my OCZ Agility3 SSD.

I'm attaching two BSOD reports, (they happened in short succession) and hopefully you guys will be able to help me find the issue with my laptop.

A:BSOD Resulting in slower Laptop


Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

From the dump files it looks like the atheros drivers are outdated. Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Atheros and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

If its wireless, match your device from here:ATHEROS Wireless drivers for Windows
If its not a wireless, match your device from here:ATHEROS Network drivers for Windows
Also update the firmware of the SSD

1 more replies