Tech Problem Aggregator

Black screen on windows 8.1 startup

Q: Black screen on windows 8.1 startup

Good morning,
always it happens that on the startup of windows 8.1 (and also when it was installed windows 8 before the windows 8.1 upgrade) after the republic of gamers logo and before the appearance of the lock screen, the monitor remains completely black for 5 minutes about (after that appears the lock screen and windows works again well). Usually Windows starts itself in 10 seconds about. During the black screen commands don't works. Can be the use of cc cleaner, that cleaning temporary files, creates this problem? I tried to reinstall the last version of the Nvidia display drivers but nothing changed. I took away all those unuseful programs from the windows startup. What can I do? Thanks and I'm sorry for my bad English.

I have a Asus ROG G750JX-CV200H Notebook bought 2/3 weeks ago:
Windows 8.1 home
Core i7 4700HQ
RAM 16GB DDR3
Nvidia GeForce GTX 770M
HDD 750GB 7200rpm

A: Black screen on windows 8.1 startup

Hi, Welcome to Eight forums.

Issue could be mixed set of graphic card drivers. Your PC might be downloading the vendor's drivers and hardware drivers together. Also, windows makes a backup copy of the drivers and puts them into its driver store for you and keeps putting it back on your system if the driver is deleted. You need to go into control panel, disable the autoinstall of device drivers, uninstall the video driver, reboot, and install with the vendors setup program and reboot. Then enter control panel and re-enable the autoinstall of the drivers again.

3 more replies
Answer Match 66.78%

Hello,

I have been having this problem since a week or so. Broni has helped me in malware forum to rule out malware as responsible. My machine is clean and I was refered here for further help.

Here is my problem:

At boot-time, I see windows XP load screen with the progress bar, the progress bar advances to the end and then, the screen turns pitch black and all is see is an arrow cursor I can move around. I thought until yesterday that this was a permanent freeze-up, but if I wait, say, 6 minutes, the black screen disappears and windows then starts normally.

Last week, problem was intermittent, it now happens all the time.

Windows boot-up was fine before.

Please help me.
 

A:Windows load screen at boot, looong black screen, then normal startup

I had this tons of times with my old XP PC. It is normal if you have a lot of files on the HDD and you have little RAM. How much RAM do you have? What is the capacity of the HDD? And do you have the Windows XP disc? Would you be willing to upgrade the RAM and/or the OS if we must resort to that? Or would you rather just buy a new PC?
 

62 more replies
Answer Match 66.36%

Hello everybody, today my laptop has become blind. Let me explain:

My laptop was purchased in 2007
Specs:
Alienware m9750
Dual nvidia 7950 go
Dual core 2.0
2 gigs of ram
80 gb harddrive

So here's what happened, today I was watch s movie on netflix when suddenly my screen goes black. Though I had crashed but my laptop was still on and the sound was still going. restarted, and the initial screen was slightly pixellated and garbled. Which has now made my laptop permanent garbled and pixely. After the windows logo. My screen goes black, but I am still hear the windows start up sound. I found that I am able to click on some music files on my desktop that are able to play, so this is a video issue. I reboot in safe mode which works this time figure to disable and uninstall the videocard drivers. I restart and I'm able to use my pc somewhat normally( still garbled). Reinstalled the nvidia drivers then halfway through says: error install failed or something, it happen really fast then crashed, tried restarting atleast 20 times in safe mode but it freezes up after it tries to load partition(1)\windows\system32\drivers\mup.sys

All of the other options for start up(even last settings to work) the screen goes black after the windows logo. I have tried tinkering with the bios but it doesn't help. Its basically being blind using a computer. So I'm wondering if there is anyway to possibly blindly open up command prompt and possibly disable or uninstall the drivers from there, I'm ab... Read more

More replies
Answer Match 66.36%

Hi all !
i have a problem with my pc , it randomly freeze at startup getting me black, white or distorted screens . after 1 min the pc reboot and all go normal.
this problem can come 2 or 3 times at the same time.
after the pc finish his reboot it get me an error
like this : Firma problema:
Nome evento problema: BlueScreen
Versione SO: 6.1.7601.2.1.0.256.1
ID impostazioni locali: 1040

Ulteriori informazioni sul problema:
BCCode: 116
BCP1: FFFFFA800B26C010
BCP2: FFFFF8800FECBAE4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
and if i go on operative center it get me this :
Firma del problema
Nome evento problema: LiveKernelEvent
Versione SO: 6.1.7601.2.1.0.256.1
ID impostazioni locali: 1040

Ulteriori informazioni sul problema
BCCode: 117
BCP1: FFFFFA800AF2F010
BCP2: FFFFF8800F6579C8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
ID bucket: X64_0x117_Tdr:2_IMAGE_nvlddmkm.sys
Informazioni sul server: 9e4f5a19-5833-40b9-9f92-05c83b20360d

here are the information that i see in the bsod post introduction

.OS -windows 7
.x64
.its an assembled pc by me and i ve installed original win 7
.Full reatil version
.the system have ~ 1 week .. i have upgrade it from an old one created by me 1 year ago
.the OS has ~ 1 week ( i have re intsalled it after the upgrade)

cpu--> i7 2600K ... Read more

A:BSOD (black screen and windows startup screen freeze

Ok 116 error is caused by your Graphics card.
First thing to do is update your drivers from the NVIDIA website.

If BSODs continue Try HDD tests,
download gpu-z to check if your card is getting too hot, also is there lots of dust in the card?

Do you overclock your video card?

6 more replies
Answer Match 65.1%

Hello Guys, Yesterday I had A problem with my PC
I started it and pressed the Power Button. After the ASUS splash screen my PC went to A black screen.....

There is no Startup Logo No Blue windows logo (blue rhombus) And no spinning chain.

And after 30 mins my PC rebooted and when I pressed F8 to go to safe mode nothing happens but the black screen comes again......
So I booted to my Windows 8 64-bit DVD and launched startup repair but it showed "error startup repair cannot fix your computer" then I came back and started Refresh my PC but now it showed another error message that "there is a problem refreshing your computer" and now when I came back and started "Reset" it again showed up the message "there is a problem refreshing your computer".

I can't fix the problem......
I have also tried "Advanced Option > Command Prompt > sfc \scannow" but it didn't help...

So please help me, I had many personal files on this OS so I can't Format it.

Thank For Any help.....

A:Windows 8 Black Screen At Startup

First of all unplug any USB devices you don't need especially hard drives. In bios turn off S.M.A.R.T HDD check at startup.

See what happens when you do that.

2 more replies
Answer Match 65.1%

Following an unsuccessful attempt to install Adobe flash player (I'm not saying that caused the problem, it might be completely unrelated, but anyhow ...) when I start up I get the 'welcome' screen and then a permanent black screen with a cursor. I can get round this with the task manager but I'd rather it started up correctly in the first place. Any ideas, please?
 

A:Black screen on startup Windows 7

16 more replies
Answer Match 65.1%

Windows 7 desktop can not load after welcome screen appears just a black screen come and stuck a white mouse pointer works but nothing else.

safe mode works and last known good configuration works

whenever i start in above mentioned mode it works and then i had repaired win. 7 startup and chkdsk perform on c drive. then restart the system and it start properly as it worked. But after a day i start same problem came again.

pls. suggest any permanent solution.

A:Black Screen on Windows 7 startup

Test your hard drive and ram use seatools for dos for the hdd and memtest 86+ for the ram

3 more replies
Answer Match 65.1%

When I start my windows 7 laptop, I get a black screen. It doesn't bring up the windows logo, errors, or options such as the boot menu. My Computer was working perfectly fine a few hours ago, but then my computer updated windows 7. After the update, my computer was still working. I noticed some lag, so i opened task manager and killed a few processes that i felt were unneeded.. (Maybe they were essential?) Then when i restarted my computer, this problem occured.

Please Help!
 

A:Black Screen Upon Startup (Windows 7)

Hello,
Can you access the diagnostic screen (F8 key) to try and start in safe mode or using the last known good configuration? Can you boot from the Windows 7 installation DVD and choose to "Repair my computer?"
Regards
The Cleaver
 

3 more replies
Answer Match 65.1%

System Details -
 
Lenovo Y500 Laptop
120GB SSD as windows drive
1TB Drive as storage drive
 
Problem Details - 
 
My laptop has been running with no problems at all. This morning I switched it on and after the welcome screen I just get a black screen and it stays there. There is no cursor and no ability to enter task manager
 
Attempted Repairs -
 
I've tried booting into all 3 safe modes, low res mode and last good config, which just give me the same blank screen. I've tried startup repair which finds no problems. I've tried running sfc /scannow but it gives me a message saying that "there is a system repair pending" and that the laptop need to restart. I have also run chkdsk (chkdsk C:) on both drives which finds no bad sectors and gives no warnings. I have also tried clearing cmos by removing the battery and power and pressing the power button for 2 minutes. I would use system restore but I stupidly have no restore points.
 
My only guesses now are that the user profile is corrupt (but this usually gives a message rather than a black screen), the windows installation is corrupt or I have some virus/malware. I'm not sure how to proceed.
 
Thanks

More replies
Answer Match 65.1%

Windows 7 desktop can not load after welcome screen appears just a black screen come and stuck a white mouse pointer works but nothing else.

safe mode works and last known good configuration works

whenever i start in above mentioned mode it works and then i had repaired win. 7 startup and chkdsk perform on c drive. then restart the system and it start properly as it worked. But after a day i start same problem came again.

pls. suggest any permanent solution.

A:Black Screen on Windows 7 startup

Hello SKumar.
Have you changed/ added any hardware/software lately just before the problem started?

Do a System Restore to an earlier point.

Does it work?
If not, we are to some other things.

9 more replies
Answer Match 65.1%

Hi,
 
Yesterday, I updated my windows 8.1, the process went well until the computer restarted but just after the windows logo disappeared from the screen, nothing happened and just the mouse pointer is visible on the screen. I tried startup repair from windows DVD, and other recovering options, but no result. I don't want to loose my installed apps and other files. is there any safe solution to this problem. thanks in advance
 
Laptop: LENOVO G500
Systeme: windows 8.1 (64)
 
 

A:windows 8.1 black screen on startup

One other thing
 
I've just tried "startup repair" using windows installation DVD, but it seems that the startup process goes well, because in the log file (srtTrail.txt) it is mentionned that the startup process is ok.
 
I tried to "refresh my computer" but it asks me to agree with deleting all apps installed from disks, thing that i don't want for now.
 
I hope thess informations can help 
 
Waiting for your advices.

1 more replies
Answer Match 65.1%

I Minimized My Windows XP VM While It was installing, and now every time i start the Virtual PC, it stays at a black screen...
Does Anyone Know How to fix this? Without reinstalling.....
BY THE WAY, I AM NOT USING XP MODE...

More replies
Answer Match 64.26%

Hey,
I was running FSX on my other desktop when the power cord got pulled out, I tried starting the computer again then found myself with the dreaded black screen and I don't know what to do.
When I press the power button on the desktop, everything seems to sound normal, fan going etc but no beeps.
Monitor light stays on amber however. I've tried another monitor and still the same thing. Tried the ol' take all plugs out, re-plug, then restart but still the same thing. I've tried letting it get cold and still the same thing.
I also took the RAM out, gave it alittle clean and still no change. I've also popped in the Windows XP disk to see if that would do anything but nothing as nothing shows up on screen. Keep in mind that the black screen is constantly there, i.e no Windows start up screen or anything.
I don't know what to do!!. Can someone please help??

Windows XP
Pentium 4 HT 3.0ghz
1GB DDR ram,(4x 256mbs)
80GB sata hard drive - secondary 40gb harddrive (120gb total)
1GB AGP ATI Radeon HD3650
Olympic ATX 400W Power Supply
onboard sound
dvd rom
parellel port
3x pci slots
 

A:Dreaded black screen pre-Windows startup

Pull out the memory and try booting. If you don't hear a series of long beeps the power supply or motherboard has been damaged
 

1 more replies
Answer Match 64.26%

For several months my laptop (HP Pavilion dv6) has been going black about 20% of the time that I start it up. It is more likely to occur when my laptop has only been turned off for a couple hours or less.

The startup process starts as normal, but then goes to black, with the exception of a strip of color that appears in the upper left part of the screen. I can't say for sure, but it might be a miniaturized (1/16th inch by 3 inch) version of my task bar.

The screen stays stuck and the only way out of it is to hold my power button till it goes off. When I restart it asks if I want to "start normally" etc., and it then often asks to do a checkdisk (which I've done to no avail).

I'm curious if anyone is familiar with this type of problem and has any suggestions on how to fix it.

A:Windows 7 Startup issue - Screen going black

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker

5 more replies
Answer Match 64.26%

I'm running windows xp professional. I boot up my computer and it shows the windows loading page and then when the desktop should appear, instead the screen goes black and my monitor reads "no PC signal", as if the PC is not connected to the monitor. But that cannot be the case because it showed the windows loading screen on the monitor.
This problem keeps occuring now. It was working perfectly fine up to today. I booted the computer up in safe mode which worked fine, and re-installed the latest nvidia geforce 7300 se graphics card driver. I then rebooted in normal mode and the problem still occured where the screen is black and says "no PC signal." I don't know what to do now, i tried a new vga cable already, but that didn't fix it.
anybody else run into this problem and solve it?
help!
 

A:screen turns black after windows startup

11 more replies
Answer Match 64.26%

Hi all,

I have recently (since today) had an issue with my PC.

I came home after uni today, pressed the power button on my PC, it started up normal, showed the mobo splash screen etc... yet when it got to the stage of loading Windows (Vista) it just got stuck on the black screen that normally appears about 1 second before the "loading windows" status bar comes up. It just got stuck there on that black screen for over 10 minutes until I hard reset the PC. Then it gave me an error screen saying Windows hadn't been shut-down correctly and if I wanted to load it into safe mode etc. I just chose the normal mode and then it loaded Windows fine.

I then shut down the PC.

Later that day around 7pm I powered on the system again, and the same thing happened again. The only way I could get it working was to hard reset it and then it would boot after selecting "start normally".

So I have tried:

-Performing a Windows repair from the O/S disk, the repair program couldn't find any problems though, and consequently didn't repair anything.

-Restoring to yesterday before I have had issues.

What I need to know is if anyone else has had this problem before, or has heard of it, and possibly if there is a solution? I have tried searches, but I don't have a keyword/error code specific enough to find any real answers.

Could it be hardware or software related? Or both?

The last thing I have installed was an Epson printer on the 4th, but I haven't ... Read more

More replies
Answer Match 64.26%

I installed W7 Ult 32 bit some weeks ago on Drive C: and since then I got upon starting a clack screen with :

Windows 7
Windows 7

after xx seconds it goes on with the, I presume, the first one.
i think it might come from a previous trial,not
activiated W7 version, or some unfinished W7 installation.
I do not see any windows.old somewhere..

How to get rid of this,it delays my startup.???

I made a W7 backup just for security on Drive D:
Thanks for help,
William R.

A:Double windows 7 in startup black screen

have you tried here?

4 more replies
Answer Match 64.26%

I had recently formatted and reinstalled windows xp home edition. Everytime I restart my computer this comes up after the Dell logo displays. It lasts for approximately 5 minutes and then the Windows XP loading screen comes up and boots to the desktop. This load is really annoying and has never happended to me on previous installs of Windows XP. Please let me know how to resolve this issue.

System Specs.
Dell Dimension 4600
Windows XP home edition SP2(This issue also came up on the original install)
Pentium 4 3.4ghz processor
1 gb ram
128mb ATI Radeon Pro graphics card
 

A:Black NT load screen on Windows XP startup

That screen is actually a byproduct of SP2, as long as you run SP2 your stuck with it.
 

3 more replies
Answer Match 64.26%

I am having Windows 7 x64 go to a black screen without a cursor on boot after the Windows splash screen appears. The problem is intermittent and started happening after a Windows automatic update. I can boot into safe mode and after a number of times pressing the restart or power button Windows finally comes up with no black screen.

Things I have tried:
1) Memory check - all good
2) chkdsk - all disks, no problems
3) Windows System Repair - got error code = 0x490, don't know what to do with that
4) Waited for hours for something to happen while black screen up - nothing ever did
5) Checked for outdated drivers - all up to date

At wits end with this problem. Please help.

A:Windows 7 x64 Black Screen on Startup NO Cursor

Hi this is for vista but the steps are the same for win 7 Fix MBR | Windows Vista Tips

1 more replies
Answer Match 64.26%

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800A114010
BCP2: FFFFF88004A10EA4
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

A:bsod after black screen after windows startup

Hello shockandawe, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.

1 more replies
Answer Match 64.26%

i am was installing drivers on my laptop(sony vaio windows7 ulitmate 32 bit) and in between the installation,the system display a message to restart the computer to complete the installation.i clicked the restart button and after it displays a message windows failed to start. a recent hardware or software change might be caused.i tried to repair it by launch startup repair but i see black screen with cursor.i also clicked on starts windows normally,but after windows 7 logo the computer restarts again with some kind of error.i tried to start my computer with safe mode but it loads some deivers and after sometime it stops and show some kind of error and my computer restarts again.i tried to boot my computer but when i tried to boot my computer,the windows logo shows and after that windows loading files and after that i saw again black screen with cursor.i don't know how to start my computer.i have no external device attached.i also clicked on windows memory diagnostic tool but still couldn't find the problem.plz help.........

A:windows 7 startup issue with black screen

Hello hadi and welcome to Seven Forums.

I'd try running Startup Repair using this tutorial. Run it 3 times rebooting after each scan.

Startup Repair

If this doesn't fix things I'd try the other suggestions in the troubleshooting guide prepared by one of our Forum experts.

Troubleshooting Windows 7 Failure to Boot

1 more replies
Answer Match 64.26%

A black screen keeps coming on after the windows startup logo. When I disable my IntelhHD graphic driver everything goes normal, but with it it won't let me use regular mode except safe mode.
It would be grateful if you guys could help me.

More replies
Answer Match 64.26%

I had the little icon on the bottom right of the screen (like where the clock is) that kept telling me install updates or they needed to be installed or something, so I finally went and installed them. When it finished it said Windows needs to be restarted.

When it started up again it shows the hard drive, processor, memory info, etc. and then says "Windows XP", after that the screen turns completely black, except for small "Logging in" windows that appears for one second, and then everything is completely black. I can hear the hard drive running, but I can't see anything at all, except I can move the arrow around.

I tried starting with last known good configuration and it didn't work, and then tried starting in safe mode. When I start in safe mode I can see the words safe mode written in white on the corners of the screen, but nothing else.

What in the world am I supposed to try now?
 

A:Black screen on startup after updating Windows XP SP2

10 more replies
Answer Match 64.26%

Hi folks,

Today I started up my PC and after the windows XP loading screen, I got nothing but a black screen. No response from the PC to keyboard commands or anything, and the monitor was still showing it had a signal. Several reboots and I still had the same problem. Nothing beyond that screen.

I attempted to start it in safe mode and for some weird reason, it is telling me I haven't 'activated my copy of windows' and gets stuck in a little loop. Even though I clearly HAVE activated my copy of windows, as I've been using this Windows installation for months without a problem.

In any case, after the attempt at safe mode, I managed to get the machine to boot normally, but I am guessing it's something of a fluke that it finally managed to start.

Not sure if it's related, but ever since I installed a new graphics card in my machine, I have been having intermittent problems with the power button. For whatever reason, the power button does not always work, and it sometimes takes several tries to switch on. There appears to be nothing wrong with the power button wiring.

My PSU is quite new, and is a corsair 650W. It should be enough to power my system. I have a Biostar T560 motherboard, a 4400+ processor, and an Nvidia 460 graphics card. Currently I have 4 hard drives, including one whose windows installation is for some reason borked and is unusably snow yet works fine as a data drive.

A:Windows hanging on black screen on startup

Quote:





Originally Posted by Morgoth


Hi folks,

Today I started up my PC and after the windows XP loading screen, I got nothing but a black screen. No response from the PC to keyboard commands or anything, and the monitor was still showing it had a signal. Several reboots and I still had the same problem. Nothing beyond that screen.

I attempted to start it in safe mode and for some weird reason, it is telling me I haven't 'activated my copy of windows' and gets stuck in a little loop. Even though I clearly HAVE activated my copy of windows, as I've been using this Windows installation for months without a problem.

In any case, after the attempt at safe mode, I managed to get the machine to boot normally, but I am guessing it's something of a fluke that it finally managed to start.

Not sure if it's related, but ever since I installed a new graphics card in my machine, I have been having intermittent problems with the power button. For whatever reason, the power button does not always work, and it sometimes takes several tries to switch on. There appears to be nothing wrong with the power button wiring.

My PSU is quite new, and is a corsair 650W. It should be enough to power my system. I have a Biostar T560 motherboard, a 4400+ processor, and an Nvidia 460 graphics card. Currently I have 4 hard drives, including one whose windows installation is for some reason borked and is unusably snow yet works fine as a data drive. ... Read more

10 more replies
Answer Match 64.26%

Hello there everyone. This is my first post on this forum and I am quite embarassed that it should be one where I ask for help.
Well, pride aside, I really have no idea what to do. I used my PC as sually this morning when suddenly it just froze. Very well then, it's Windows after all - not overly alarmed, I restarted. Now it takes full 10 or 15 minut to boot. First, I see the 'Welcome' message, which persists for a minute or two. Then, I see a balack screen and if I am patient enough after several minutes the startup is finally complete. If that wasn't bad enough, afterwards the PC is running very... Well, it's choppy. It often freezes for several seconds, which is no fun at all.
Just to be clear, I didn't change or modify anything lately, apart from installing Shockwave player yesterday. Also, I tried going into safe mode and deleting graphics card drivers, with no effect.
I would be very thankfull for any help or advice.
Cheers,
Vares
 

A:Windows XP startup problem, black screen

9 more replies
Answer Match 64.26%

Hi, I'm new to this forum and have a problem with the starting up my Gateway dx4320 desktop running Windows 7.
 
Symptoms:
will startup to Windows logo, then go black with a solid white cursor in the center of the screen
tried all Advanced boot options, safemode, etc, but still not working
can get into the Bios screen
booted up the gateway recovery disc & also windows repair disc.  However, startup repair results showed no problems
Tried to do a system restore but apparently all restore points are now gone
I did notice that the initial Gateway logo screen is now an Acer screen
Since I need to retrieve all the data on my Gateway, i have connected harddrive to a borrowed, newer desktop running Window 8. The gateway drive shows as drive E, but when I click on it, I get a Location is not available / Access denied error message
 
On the newer computer running windows 8, I was able to run Malwarebytes, GMER, TDSSKiller on drive  E.  All returned 0 problems detected
 
** So, would appreciate any assistance in getting rid of the black screen problem,
 
**  or perhaps guidance on the best way to copy over the contents of my gateway harddisk to the newer computer running Windows 8, so I can do a System Recovery on my old gateway and copy the contents back over to it.
 
Thanks much in advance!
 

A:Windows 7 Black Screen with Cursor at startup

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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

2 more replies
Answer Match 64.26%

hi...i really need help..

my computer was working fine today up until i went to "start", "run", typed in "msconfig", clicked on the "boot.ini" tab, checked "safeboot" and clicked ok...i restarted my computer...

when my computer restarted, it went through things like memory testing...memory frequency...and then it went black...

i tried to restart the computer and pressed F8...i tried all the options (e.g. safe mode...last good config...normal...bootlog...etc) but still does nothing...it just gets black...
what do i need to do? please help...thanx
 

A:windows xp pro startup issue (black screen)

10 more replies
Answer Match 63.84%

Hello,
 
I have a ThinkPad Edge E430, 64bit Windows 7 computer that is under warranty. Upon normal startup, I am able to load Windows 7 and get to the user login screen. After logging in, I get a black screen and can see the mouse cursor but no applications ever load. I think there is a problem that is preventing windows explorer from loading.
 
I'm not sure if this is related, but a few days before this started happening I received a Windows Action Center notice that the small.CA virus was detected on my computer. I ran Windows Defender, Malwarebytes, McAfee Virus Scan, and Emisoft Emergency Scanner, but none of them turned up any problems.
 
I'm able to run my computer through Windows safe mode with networking at the moment normally.
 
Do you know if this is a software problem and if so is it fixable? If it's a hardware problem, my computer is under warranty and I can send it back.
 
Thanks,
XSJ

A:Black/Blank Screen upon Normal Windows 7 Startup

In the Advanced Boot Options where you chose Safe Mode with Networking there is the option to Repair your computer.  Give this a try.

2 more replies
Answer Match 63.84%

First post, so please tell me if I make any errors. After having a frustrating malware which kept closing Malwarebytes, redirecting some links to other sites, disabling access to some sites as Symantec.com, I decided to follow a step by step guide to removing Malware, which I got up to a stage of using Combofix. The guide didn't warn me of any dangers, and I should've researched it, but now after failing the Combofix Microsoft Recovery Console, whenever I start up my PC, it's stuck on a cursor with a black screen. I managed to write this via Safe Mode with Networking. Any help?

A:Windows stuck at black screen on startup after Combofix

Also if it'd help I followed this guidehttp://forums.majorgeeks.com/showthread.php?t=139313

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Answer Match 63.84%

Approx three weeks ago, I experienced a screen lock-up on a rather old Dell Laptop (Model 1450) using Windows Vista. I spazzed, tried to hard-boot (realized that a DVD was in there, poss the cause). Then reached for the Windows Vista software CD (was the wrong one - license was for other laptop).

To date, I can see the Dell Banner, the Windows Vista banner and then blackness. Nothing. No cursor...no lines...I hear the fan briefly....

Have tried to reboot in Safe mode (no luck). Pressed F2 and F12...can see both screens but Im lost.

Can't locate the orig Windows Vista cd to reload.

Is this computer dead? Any recommendations on how to revive? Lots of info on there I was hoping to extract. Thanks in advance for any advice....I'll start diggin the hole to toss the laptop into...
 

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Answer Match 63.84%

Whenever I boot Windows 7, after it starts, instead of showing the login screen, it show a black screen with a movable cursor. Now, I can go into safe mode, and it works, but, hell, I can even put my password on that black screen, press enter and it will go into Windows and work just fine. But the thing is, it's supposed to show the login screen, not just a black one, so I'm a bit worried of what might be causing the problem, and whether or not it could expand into something worse. Any help would be appreciated.

A:Black Screen with Cursor on startup, but Windows works

hi kergal
press and hold f8 the power up the laptop then select repair ur computer select command prompt and write
chkdsk then write chkdsk /c
the exit
and make restart

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Answer Match 63.84%

Hello, I have a sort of strange problem with starting my Win7 PC. Strange in so far that when googling it, nobody else seems to have experienced this. While the PC seems to boot normally, it takes some ten minutes until the screen turns on. By then the Windows login screen is there, or I can also type the password and hit enter while the screen is still black, and find myself on the desktop as soon as there is a picture. From then on the PC works flawlessly. I can also turn the monitor off and on again and it works immediately. From other threads of people having similar but not identic problems, here are some solutions I've tried without success already

-Updating graphics card driver
-Unplugging internet cable and USB drives during boot during boot

Does somebody have a clue what else it could be?

Greetings, Mike

A:Black Screen on startup: Monitor or windows broken?

Try this, while the machine is booted up and the monitor is working, turn off the monitor and leave it off for about 15 or 20 minutes. Then turn it back on and see what happens.

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Answer Match 63.84%

Hello, I have a Windows 7 G62 Laptop. I get past the logo screen, but before it lets me log in, it gives a black screen with the mouse cursor, but I am unable to even move the cursor. Thank you!

PierreR21

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Answer Match 63.84%

I've seen a bunch of threads with similar issues, but most seem to get piled on with people either dealing with or addressing situations with slightly different details, so I figured I'd start my own thread.
 
The story: 2 weeks ago, my Windows 7 64-bit system was working fine. The morning of June 30, I powered it down, packed it into my car and relocated about 400 miles away. I moved the computer into my new apartment on July 2, and there it sat unused until the evening of July 11. (I used my macbook pro in the mean time). When I powered it on this evening, the initial boot process seemed normal until Windows started to load. I got to the screen that says "Copyright Microsoft Corporation" below the animated progress bar. That window stays up for 5-6 seconds, and then the screen flickers and goes blank. A couple seconds later, the mouse pointer appears. All I can see on the black screen is the white mouse pointer, and that's where I'm at now.
 
Some details that seem relevant and that may differentiate my situation from some of the others:
 
The mouse pointer responds as it normally would.
I cannot pull up the task manager. (i.e. CTL+ALT+DEL and CTL+SHIFT+ESC do nothing)
The Num Lock key toggles the NumLock indicator light on the keyboard.
Safe Mode exhibits the same problem (black screen, active cursor), but at a lower screen resolution. - Safe Mode and Safe Mode with Command Prompt both do this.
Running Last Known Good Configuration did not help.
When I start... Read more

A:Windows 7 - Black Screen w/ Active Cursor on Startup

The best method to fix this is from a Windows bootable CD or DVD.  Do you have that?  Can you get into Command Prompt if you do not have it?  Does someone else you know have a Windows 7 OS?  You can make one from any windows 7 OS.
Once you get to Command prompt, do the following:
in C:\ type
chkdsk /r /f 
then hit enter.  This will try to repair the corrupt files For Windows 7 using repair method can get you to the CMD prompt. 
 
If you do not have this then you can use a boot disk from another company.  I use Kaspersky Rescue Disk  and following the instructions.  This will boot to a OS that will allow you to get your files off your HD, and then scan and fix issues with it.
 
Overall the EXPLORERFRAME.DLL is more than likely the issue.  So get your files first, you can also do this by disconnecting the HD and plugging it into your other computer as a USB device.  or by using the Rescue Disk and doing it that way.
 
If both do not work, then you need to reinstall your OS.
 
If you have questions please ask.
cz

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Answer Match 63.84%

Good day,

This is my first, and hopefully last, thread on these forums as I've been experiencing a repeating problem over the last few days. After turning on my PC (Custom-built: Windows 7 Home Premium 64-bit; AMD Phenom(tm) II X6 1100T Processor (6 CPUs) ~3.3 GHz; 8192MB RAM), Windows will proceed as normal up until the "Welcome"-screen. After this screen, instead of my desktop, I'm left with nothing but a working cursor on a black screen. Keyboard, Ctrl+Alt+Delete/Ctrl+Shift+ESC and clicking with the mouse are all useless at this point.

So far I've been able to restore functionality by doing a hard reboot into Safe Mode and using the system restore tool to a previous restore point each time. I've tried using the "low resolution" and "last known working configuration" options in the boot menu on startup, but these gave me the same results as a normal boot. I've held off trying many other things recommended on the internet considering my limited knowledge and understanding of this subject, as it is almost never a good thing to simply experiment with these kinds of things.

I've downloaded the trial version of Malwarebytes and used it to scan my pc thoroughly. It came up with several infections by what seems to be a trojan. The so-called "Vendor" is called "Trojan.Agent", and these infections seem to occur in mostly randomly-named maps in the Temp files (e.g. temp\<random>\plugin.dll) and more specifically this... Read more

A:Black screen with cursor enabled on startup (Windows 7)

At the cost of moving this thread upwards, I'd like to add to my previous post that Malwarebytes found a Trojan.Agent file in the registry. The malicious software found by Malwarebytes is described below, and a screenshot of the scan results is attached to this post.

Vendor; Category; Item
Trojan.Agent; File; C:\ProgramData\Windows\msseedir.dll
Trojan.Agent; Registry Key; HKCR\CLSID\{312BFDCE-A901-4203-B4F2-ADCB957D1887}

Sincerely,

Tom

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Answer Match 63.84%

Hi everyone

Earlier this evening, I updated my computer, which included about ten new important ones, and four optional. One of the optional ones was an NVIDIA drivers update. Thinking little of it, I set it to update, then watched a movie on the computer while I waited. During it, the screen went black three times (as if the power had been cut) and the computer's noise level dropped significantly. After less than a second, it was back to normal in all cases and afterwards, after seeing the update (where the NVIDIA driver had failed to update), I figured that was the problem. Windows Update said it needed to restart in order to install the drivers correctly, and I let it. Unfortunately, every time I start up now, the screen goes instantly black, and there is nothing but my regular windows cursor. The left side goes on a bit beyond my screen (I can move the cursor off-screen), but that's it. I have tried starting up with my the driver CD for my monitor, the one for my graphics card, as well as my Windows Restore disk. None of them work. I also can't enter Safe Mode because it never starts up, no matter how much I press F8. I've even tried hooking up an old keyboard, in case the USB ports somehow didn't work that soon in the startup or something. No dice, it won't even light up the Lock keys.

Any help would really be appreciated!

A:Black screen with cursor on startup following Windows Update

Have you tried booting in Safe mode (F8)?
Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

Windows 7 Loads to a black screen. Whats the - Microsoft Answers

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Answer Match 63.84%

I left my computer on over night on sunday, when i checked my computer late monday evening it just had a blank black screen on it. I rebooted the computer and it loads all the way to the winXP logo and then it displays this blank black screen with nothing on it. no sound no nothing. I tried starting "the last known good configuration" and the same thing occurs... i can start the computer in all 3 safe modes, but no other option works. i have no idea what to do. i didn't install any new software or hardware. any ideas?
 

A:blank black screen after windows logo on startup

Boot to safe mode, set your display for a generic vga, low resolution. Restart in standard mode, see if you get display. If so, start then, select correct display driver and try, step by step, to get back to where you were. If, somewhere along the line, you get the blank screen again, you should have an idea what happend.
 

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Answer Match 63.84%

Ok, let's make this clear I am so pissed off right know. When I booted my PC today what was waiting for me? I managed to enter in mozilla buy pressing shift several times, etc.

So my question is how can I solve this problem? I have Windows 8 Pro 32 bit.

BTW don't mention my english.

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Answer Match 63%

The checkdisk log exists and the autocheck chkdsk* reg entry exists , however there is no screen showing the details while its going thru the processes, after windows xp bootup screen, screen goes blank until chkdsk is done . I have a notebook , integrated video , no other video card, although this notebook can support two monitors, Im using the notebook video screen only.

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Answer Match 63%

So I tried to tune up and clean my friend's laptop a couple of days ago. I removed some spyware with AdwCleaner, turned Windows updates on, installed CCleaner, MalwareBytes and Avast (she used an old version of AVG), every scan was fine.Today she called me to say that when she opened a second tab in Chrome, all of a sudden a few porn sites popped up. She ran Malwarebytes, there was nothing found. And just now she called me that after 61 updates were installed, there was the message "configuring windows" and then it restarted and she got a black screen. She tried to turn it on again,and the same thing, only a black screen. Can you help me, and please fast, since this is her father's working laptop and he needs it and I feel like I'm to blame :/

A:Black screen upon startup after installing Windows updates ASAP.

Turn off the computer and unplug everything from the computer except the power cable. Boot the computer and let it sit for about 20 minutes and then shut it back off. Plug everything back in and boot it. It should start working again.
 
I have had this happen to a couple computers at work and that is how I fixed it.
 
David

9 more replies
Answer Match 63%

Hi guys, I've got a nasty virus on a laptop that I cna't get rid of (not yet anyway) I have not yet run HijackThis! or GMER, however I have run ComboFix, it found and deleated a file on the D drive called installer.exe. No changes. Here are the symptoms:

1) When booting into normal startup it takes about 5 minutes to get to the desktop. That is from the time I see the Windows Loading screen until the screen goes black.

2) Once I have officially logged in the screen is black. All I see is the mouse courser. Pressing ctrl alt del does nothing. Neither does pressing the Windows key.

3) Booting into safe mode brings up the desktop and the computer workes fine then.

4) All of the System Recovery files have been deleated.

5) Going to the Avast website brings up the "This site has been marked as harmful and is being blocked" screen.

6) If I make any changes to startup using the msconfig command and then restart the computer the system will hang on the Windows loading screen, restart, and then revert itself back to the way it was before (black screen)

7) I cant run a virus scan (or do anything else) in Avast (this isnt really the virus's fault, avast dosent work in safe mode.)

I'll post the logs of HijackThis! tonight, but I would like if anyone has any suggestions to help me out before then.

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Answer Match 63%

Hello,
I've just bought a brand new Asus X550LB laptop. Then I installed windows 8.tenterprise x64. Then I put the DVD which I got with my laptop into the rom and started installing drivers. There were 13 of them. The first 3 were istalled smoothly, then it was realtek LAN driver. It didn't finish because i got this blue screen VIDEO_DXGKRNL_FATAL_ERROR telling me laptop has to reboot. Then the windows is loading and at the moment when the screen has to show users, suddenly the screen turns off, then turns on again, but still black. I was waiting for 15 minutes, but it remain black, only the cursor showing itself when moving. So I turned off the laptop. Then turned on again and still the same black screen. Then I hold the power button for a few seconds. So I was able to start windows again. I've tried skip this driver and move to ralink wireless LAN driver. And the same old story again. I have no clue what can cause all this nonsense. How I supposed to install my drivers? Even without installing them, may this error occur again? Please help!!!

A:Can't install drivers VIDEO_DXGKRNL_FATAL_ERROR black screen on windows startup

try this Audio driver

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/Audio/Audiao_Realtek_Win8_64_VER6017023.zip

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Answer Match 63%

After the windows starting screen I keep getting a black screen with cursor. Have the ability to move the cursor, but that's about all. Can't start anything, not even task manager through ctrl+alt+delete. I'm using windows 7 pro 64bit for a few months already. Haven't installed anything myself for the last week. Restoring system tells me a windows update happened the last time the PC was on, so I'm guessing that's what caused it, other then that I was only gaming a bit.
Already tried:
restoring system to a date where it did function through windows 7 install DVD (tried several restore points)
repairing the startup through windows 7 install DVD, yet it gave no problems back.
repairing the memory through windows 7 install DVD, yet it gave no problems back.
Running in safemode, gives lower res (bigger mouse cursor), but still black screen without anything to do.
Running in safemode with command prompt, but no command prompt is showing up
Using windows+r to bring up command doesn't function
Running in lowres, brings same result as safemode
Disconnecting all USB devices

Looked online, but every solution I found, either managed to get to still have access to task manager, safemode working or system restore working. Any help is appreciated ^^
 

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Answer Match 63%

Hello all,
 
    I am currently experiencing some issues with an Hp Pavilion dv5, running Windows 7 Home Premium. After startup, the windows logo is displayed, and then the screen goes black with only the cursor visible. The cursor is movable. I have tried booting into safe mode, however, the same black screen with movable cursor appears.
I have already tried a number of solutions I found online, and all thus far have failed. I tried pressing control+alt+delete at the black screen, and nothing comes up. I have tried booting in low-res mode to see if a graphics driver was the issue, still only a black screen with cursor. I have tried connecting to an external monitor with no luck as well. I have also ran memtest, and a hard drive test, both of which showed no issues.
 
    I have already ran Malwarebytes offline through Hirens BootCD, and also ran Offline Windows Defender, to get rid of any malware or viruses. I have also loaded a Windows 7 Repair disk and have attempted a Startup Repair (in which it shows no issues), a System Restore (which is unsuccessful), and have also tried booting with the last known good configuration (which also did not work).
I did some more exploring using the command prompt on the Windows 7 repair disk. When I run “bootrec /scanos”  I receive a message saying:
 
“Successfully scanned Windows installations.
Total identified Windows installations: 0
The operation completed successfully.”
... Read more

A:Windows 7 black screen with cursor after startup, no safe mode

Although this was originally issued for Vista, the techniques apply to any HP system and/or Windows O/S, IMO.  I would try the steps outlined.
 
http://support.hp.com/us-en/document/c01634637
 
Louis

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Answer Match 63%

I was trying to install some themes I was un-installing one that I had already picked so it would usually switch back to default theme, but it switched to a blue screen and stayed like that so I had restarted my computer and when I do that I get a black screen where I should login the only thing I can see is my mouse pointer.

I have tried re-installing windows through usb.
Windows Defender Offline gives me an error upon booting it.
I also have tried starting it from Safe mode but it still didn't change anything.

Also I am not able to Restore or Factory Reset.

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Answer Match 63%

Hi

just been given a pc that has the above happening.

Done a google on the subject and it seems to point to either the mobo or the HDD or the last installed driver.

But I can do a system restore to the 28th of october and it works fine for a couple of reboots then it does the same thing.

I ran the inbuilt check system the pc has and it didnt find any issues with hardware.

I have avast running, malwarebytes running and have run rkill.exe all with nothing found.

The PC is only 2 years old.

There has been no new installs of any software or drivers, and the owner says it was closed down 2 nights ago and took 15 minutes or so to shut down.

and since then it has started up once ok then locked up and started displaying the fault.

Im quite happy to back up the customers files and do a full reinstall as a last resort, but if it then happens again I need to be able to tell him what if anything is faulty.

Edit

just found a thread that says avast can cause the issue, this would make sense as it auto updates after the system restore.

im going to disable avast for now and see if it clears the issue.

Edit

So I ran safemode and disable avast as a service, and the pc booted up fine.

BUT...when it loads the desktop and the starts to load the various things in the system tray the desktop flickers and then it starts again building the system tray icons.

reenabling the avast service causes the issue to return so this is most definate the culprit.

Im going to do a... Read more

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Answer Match 63%

Hello, so this morning I got the latest update for my windows 8.1 machine, and now it is getting a black screen during startup. It does the acer startup screen with the logo, and then proceeds to get stuck on a black screen. I can get into the recovery menu but when I tried to enter safe mode, it got hung up trying to log in (infinitely loading). I have also already tried refreshing, and a hard reset. Please help!

A:Newest Windows 8.1 Update Causing Black Screen on Startup

What do you mean by hard reset? If you can get to the System Recovery Options you could try doing a System Restore to before you did the update.
System Restore - How to Do in Windows 8

3 more replies
Answer Match 63%

Hi there,
 
I have just started having this problem. Everything was running fine previously. I hadn't changed anything except for a couple of recommended settings given by system mechanic which I've had on my system for a couple of years now. 
When I boot up the computer, directly after the Microsoft logo and green progress bar it hangs for up to 10 mins on a black screen. The mouse arrow is the only thing visible. The HD activity light is off. After that windows loads. The computer behaves as normal after that. I reinstalled windows and all other software, which seemed to sort the issue until I installed sp3, which has now brought me back to square 1.
 
Computer is running xp pro (media centre) with sp3.
I am using Avast free Anti-virus, Comodo Dragon Firewall and Malwarebytes pro which I've been using for more than 3 years. I also have ccleaner and spywareblaster, again for more than 3 years. 
 
Any help would be much appreciated.
 
Ali 
 

A:Slow startup hangs at black screen before loading windows

Please download MiniToolBox --> http://www.bleepingcomputer.com/download/minitoolbox/
 
Check all of the boxes and then click on Go. When you get the report, please attach it here

6 more replies
Answer Match 63%

I have an Acer laptop. I've upgraded to Windows 10 last month from Windows 7. It worked fine for the first month, but while I was watching a movie on my laptop, and opened up another program I like to use, the another program wouldn't respond. I tried
to close it, but wouldn't close. So I close the DVD player (VLC Media Player) and tried to close the program, nothing helped. I tried to end task by using the Task Manager, but wouldn't open. I had no choice, but to shut down my laptop by holding the
power button. When I reboot my laptop, I didn't see the Windows logo on the screen, so I held the power button again. But when I reboot again, however, it finally showed the Windows logo, but no spinning circle for a couple of minutes. I saw the screen that
is getting directed to the startup repair. Unfortunately, it didn't show anything at all but the cursor. I tried again rebooting, everything, nothing helped. I went to the local computer store to solve the problem, the tech said that my laptop's hard drive
got fried. Now I have to get a new laptop, but my old one is fixable, but it's very expensive to fix it.

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Answer Match 63%

Hi guys. I've searched over the forums for a similar problem and I've found that people say to boot in safe mode. The problem with that, however, is that I only get a black screen when I start up and don't know how I would boot in safe mode. This started after I updated the display driver. Reformatting would not be an issue if someone could explain how to do it without being able to see. Thanks.


I'm using Windows XP Home Edition.
 

A:Windows XP: Installed New Display Driver and now only get a black screen on startup

if you're getting a blank screen, this a no post. Do you see a ram or bios test when you power on? Read my NO POST guide in the guides forum.
 

5 more replies
Answer Match 63%

Hi guys, I've got a nasty virus on a laptop that I cna't get rid of (not yet anyway) I have not yet run HijackThis! or GMER, however I have run ComboFix, it found and deleated a file on the D drive called installer.exe. No changes. Here are the symptoms:

1) When booting into normal startup it takes about 5 minutes to get to the desktop. That is from the time I see the Windows Loading screen until the screen goes black.

2) Once I have officially logged in the screen is black. All I see is the mouse courser. Pressing ctrl alt del does nothing. Neither does pressing the Windows key.

3) Booting into safe mode brings up the desktop and the computer workes fine then.

4) All of the System Recovery files have been deleated.

5) Going to the Avast website brings up the "This site has been marked as harmful and is being blocked" screen.

6) If I make any changes to startup using the msconfig command and then restart the computer the system will hang on the Windows loading screen, restart, and then revert itself back to the way it was before (black screen)

7) I cant run a virus scan (or do anything else) in Avast (this isnt really the virus's fault, avast dosent work in safe mode.)

I'll post the logs of HijackThis! tonight, but I would like if anyone has any suggestions to help me out before then.

A:Windows 7 black screen on startup, have to start in safe mode.

Try going into safe mode with networkingRun MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan b... Read more

1 more replies
Answer Match 63%

Hi  My PC goes to a black screen after the Windows logo and the rotating dots under the Windows logo does nor appear.With a long process I can get windows to start in safe mode.I did all the scans and found no harware issues.I also downloaded and installed all the latest drivers from the HP web site and still no luck.Any advice to solve this?PC works fine in Widows safe mode only audio does not work in safe mode. Thanks 

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Answer Match 61.74%

The normal startup sequence is:1 Illuminated screen (1 sec) permitting F12 access to BIOS2 Dell Logo with rotating dots3 DesktopWhat I am now getting is:1 Black screen (30-35 sec) with no access to BIOS2 and 3 as before.Since this unfortunate change happened, I have been unable to see USB3 drives anywhere on the system (File Manager, Safely Remove Hardware, Device Manager, Disk Management, etc).I have had this fault before with both Windows 8.1 and Windows 10, but have never found a remedy, and have always had to wait for the fault to rectify itself. This has meant waiting anything from 3 days to 1 month. Once the normal startup resumes, the USB3 fault is rectified without further ado.I have found no solution to this on the Dell site. I do not understand why this happens every 2-3 months, and would greatly appreciate any remedy which does not involve delving inside the machine.Apologies for reposting this question, but I now feel this category more appropriate than Laptops.

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Answer Match 61.74%

The normal startup sequence is:
1. Illuminated screen (1 sec) permitting F12 access to BIOS
2. Dell Logo with rotating dots
3 Desktop
What I am now getting is:
1 Black screen (30-35 sec) with no access to BIOS
2 and 3 as before.
Since this unfortunate change happened, I have been unable to see USB3 drives anywhere on the system (File Manager, Safely Remove Hardware, Device Manager, Disk Management, etc).
I have had this fault before with both Windows 8.1 and Windows 10, but have never found a remedy, and have always had to wait for the fault to rectify itself. This has meant waiting anything from 3 days to 1 month. Once the normal startup resumes, the USB3 fault is rectified without further ado.
I have found no solution to this on the Dell site.I do not understand why this happens every 2-3 months, and would greatly appreciate any remedy which does not involve delving inside the machine.

A:How do I rectify black screen startup on an Inspiron 5537 15R running Windows 10 Home

Hi rackbrane,
Thanks for posting!
It sounds like your back light on your LCD screen is going bad or possibly the connection to the cable is loose! Try hooking up another monitor to it and see if you get video on that OK. If nothing appears on the other monitor try holding FN key and hit F1 to toggle thru ouputs until it shows.  If it is the screen, then a replacement can be easily procured from Dell Spare parts or from Parts-people.com, or Discount Electronics.  
Post back if you need additional assistance.  Thanks.
Regards,
Robert

2 more replies
Answer Match 61.74%

Hi, my problem stemmed from an infection of the Internet Security 2010 Worm.Win32.Netsky. AVG and the Resident Shield popped up a bunch of infections and I let it (mistakenly) go through with a "force threat removal" on a couple things until it restarted my computer (to the black screen of death). I remember seeing something like "helper.dll" on AVG so that may be one of the files.I'm now just getting a blank black screen with a mouse pointer. In safe mode, I get the same thing with "Safe Mode" at all four corners. Windows will give me the option to update my product key before all of this. I've noticed hitting "Activate Later" immediately sends me to the black screen. If I click "Activate Now" it opens up Google Chrome and attempts to access the Microsoft website. Although the Google Chrome page stays blank and I get a message that Chrome is not responding and asked if I want to "kill" it or "wait" for it. I also can get some Windows by asking for Assistance with my product key at the startup "Activate Now/Activate Later" box. I get the Windows Help and Support type windows that allow me to click through the hierarchy of links through all of its Help and Support information.I've attempted "Last Known Good Configuration" to no avail. Someone on this site told me on the live chat that I may need to set up a Live CD. I'm hoping that I can run System Restore through using a ... Read more

A:AVG force threat removal causes "black screen of death" Windows startup (need to set up Live CD)

Hello, I am sorry for the big delay First of all, can you please let me know if you attempted a repair installation or something like that?

62 more replies
Answer Match 61.74%

The normal startup sequence is:1 Illuminated screen (1 sec) permitting F12 access to BIOS2 Dell Logo with rotating dots3 DesktopWhat I am now getting is:1 Black screen (30-35 sec) with no access to BIOS2 and 3 as before.Since this unfortunate change happened, I have been unable to see USB3 drives anywhere on the system (File Manager, Safely Remove Hardware, Device Manager, Disk Management, etc).I have had this fault before with both Windows 8.1 and Windows 10, but have never found a remedy, and have always had to wait for the fault to rectify itself. This has meant waiting anything from 3 days to 1 month. Once the normal startup resumes, the USB3 fault is rectified without further ado.I have found no solution to this on the Dell site. I do not understand why this happens every 2-3 months, and would greatly appreciate any remedy which does not involve delving inside the machine.Apologies for reposting this question, but I now feel this category more appropriate than Laptops.

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Answer Match 60.48%

Upon booting my computer, I'm presented with the option to go into startup repair, or start normally. If I start normally, it loads the logo, but before it gets to the login screen, it crashes to the boot screen. If I select the startup repair option, it shows a loading bar, which completes, but then the screen just goes completely black, no cursor.

I tried to use the disk system repair that Microsoft recommended, but it just shows a blue screen (not a bsod), and just the spinning load cursor. I'm currently writing this from Ubuntu running on livecd from the same computer, running at native resolution (in case it was an issue with the graphics card).

My specs are:
Packard Bell iPower X3.0
Intel? Core? i7 CPU 860 @ 2.80GHz ? 8
ATI Radeon 5570
6GB DDR RAM
2x 500GB HDD

A:Crash to bootscreen on startup, startup repair black screen

See if disconnecting the hard disk allows you to boot from the repair disc off your CD/DVD drive. Avoid Static Damage to Your PC when removing the hard disk connection. Also, before removing the hard disk connection, make sure the power is drained from the system by turning off the computer, unplugging it from the wall/surge protector, and holding down the power button for 30 seconds to close the circuit and allow power to dissipate from components.

1 more replies
Answer Match 60.06%

I have been struggling with an intermittent problem for many months, and it is getting worse. I am running windows vista on a toshiba satellite laptop.

My screen will go dark (not quite as black as when the computer is off) when I am using it, and although the computer is still working, I cannot see the screen. Then, on startup, I can occasionally see flashes of the startup logo, which is enough to let me know it is loading. My cursor quits working as well.

After I run spybot in safe mode, and run it again at startup, it works for some time. (This last time was 2 days). So I believe I have a nasty virus. I run Norton 360 all the time, spybot rather frequently, and malaware bytes about once a month.

I am able to get it in safe mode by hitting the down arrow once, and hitting enter.

It is very frustrating. I don't think it is the video card, as it is repaired after spybot use.

Any suggestions?
 

A:Startup screen flickers to black, then all black screen

That is weird situation I'd say. I am unsure what actually is the issue here, perhaps one way of finding what may be happening is having a look at your Event Viewer Logs. You can find Event Viewer, in Control Panel, Administrative Tools.

Also please follow these 8-steps, and post your logs at Malware and Virus Removal Forum for analysis. Regards
 

1 more replies
Answer Match 58.38%

Hi, thanks for checking my question. I haven't found an answer to my particular situation:

Dell xps m1430 laptop w/vista (32).

It all started with a blue screen w/scrolling text after the fated restart. The blue screen text said "if this is the first time you've seen this message..." and then comp restarted, again showing the blue screen, then restarted into windows repair mode, after repair mode tried to fix the problem comp restarted, then the screen went black / blank right after the little windows loading animation (where the bar keeps moving from left to right and there's a small windows logo).
It all happened fast, so there may have been steps I forgot, but that's the jist of it.

Now screen always goes black / blank during startup after the windows loading animation, so I can't start windows in normal mode.
I can start in safe mode if I manually force shutdown by holding the power button, so I'm not imploding with fear... ok I am.

Possible causes:
1. This occured right after installing 11 vista updates (that restart was when I saw the blue screen)

2. Also occured the restart after running a patch called "Vista TCP/IP and UAC AutoPatch 6.0" I downloaded it from softpedia, the developer was listed as defcon, and their website listed was securevista.net, but the site is down(I found this out after the problem occured). The patch had lots of positive reviews, and lots of people on other sites also suggest using it to re... Read more

A:Solved: Black screen of death at startup, all began with a blue screen

7 more replies
Answer Match 58.38%

Hello.

Just today, I turned on my computer and got the blue screen of death, so I restarted my PC. Then a black screen came up saying "Windows could not start beacuse the following file is missing or corrupt : \windows\system32\config\system."

You can attempt to repair this file by putting the winxp cd in etc...

Now when i turn on my computer there is just a black screen showing, with nothing at all on it.

Any ideas anyone?

Thanks very much for your help.
 

A:Blue screen of death, boot problems, black screen startup

It's a nasty error that requires some persistance and resourcefullness to overcome without a clean install.

If you have a Windows CD or have the recovery console installed, you might want to have a go at these directions.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;307545

Forum example of a successful recovery here:

http://forums.techguy.org/showthread.php?s=&threadid=195985
 

3 more replies
Answer Match 58.38%

Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,

Brit

PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A:Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

14 more replies
Answer Match 57.96%

I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[

A:Black screen on startup, showing cursor, doesn't go to log in screen.

  
Quote: Originally Posted by alexsmom2009


I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[


SAMLIB.dll is a security account manager dynamic linked lib. A repair install from the dvd should fix the problem unless you are infected with malware, or have a modified system

3 more replies
Answer Match 57.96%

Before explaining how i got here, i will explain what exactly is happening. When I boot up my computer i see the logo then text saying Preparing Automatic Repair with a loading icon. Then i would get a black screen that would sometimes show a cursor that i can use with the black screen but most times just the black screen. Eventually this black screen ca give way to Diagnosing your PC loading screen that loops endlessly

Okay this started after I downloaded the anniversary edition for Windows 10, the first time i booted up the computer i had faced the AVG Watchdog initialization bug which prevented from accessing the laptop for the few weeks as tried looking for solutions forcing me to eventually uninstall AVG through Safe mode (the only way i managed to was through turning it off and on 3 times as every other way including holding F8 had not worked). After booting up the first time without issue after removing AVG and getting some things done, I turned it off without issue then i faced this new problem which is still plaguing me. I've looked up in forums for a solution but the closest i found was just reinstalling windows and losing everything, does anyone have a solution where i can still keep my data?

A:Can't access startup screen, boot up leads to black screen

Hi Helix935 and welcome to Tenforums.

If it was less than 10 days since this happened, you might have been able to go into Settings>Recovery and rollback from the Anniversary Update. But it's been too long now.

If it's data only that you're needing to save, you could boot the system to Kyhi's rescue media and use File Explorer to copy your data over to an external drive, then perform a clean install, (or reset or refresh from within safe mode).
Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
You will need to reinstall your personal applications after the OS is working again though.

1 more replies
Answer Match 57.96%

Hi there,

I developed a problem with my desktop pc yesterday. I was gaming and the screen began to flicker then the game crashed - citing "rendering device lost". I tried to re-load this again and the same thing happened again, this time with a BSOD. I tried a different game and the same thing occured, took slightly longer though. Given it was late I went to bed.

Today on loading up the sign in screen was flickering lots, I entered my password and was met by a black screen. The computer continued to make fan noises as if it was working, but nothing on my screen. This happened again. On restaring my computer the crash report read

"Blue Screen.
6.1.7601.2.1.0.768.3
locale ID 2057
BCcode 1a
BCP1 0000000000005001
BCP2 FFFFF7009080000
BCP3 00000000000009ED
BCP4 B00000000

I've looked at the bug dump, but I was silly and did a system restore before this, so there's no bug dump.


The computer starts and runs fine in safe mode and without the graphics card in.

Since I've done a system restore
Cleaned everything again ( was pretty dust free to start)
Uninstalled and re-installed the graphics card drivers
Re-seated RAM and GPU
Done a memory diagnostic on my RAM
None of these have worked.
I've taken the graphics card out and it runs fine with the onboard GPU.

Some specs:
Intel I5 3570K
GPU - AMD Radeon HD 7870
Corsair Vengeance 8GB RAM
Motherboard: Asus P8Z77M pro
PSU -OCZ Core steam 500W

The pc has worked perfectly for 3... Read more

A:Flickering screen at startup - then black screen when I enter password

I found this on my notepad:

GFX 23:56:28.143 Heroes of the Storm (B43571)
GFX 23:56:28.143
GFX 23:56:28.143 Executable E:\Battle.net\Heroes of the Storm\Versions\Base43571\HeroesOfTheStorm_x64.exe
GFX 23:56:28.143 <Parameters> -sso=1 -launch -uid heroes
GFX 23:56:28.143 Parent Executable \Device\HarddiskVolume3\Battle.net\Heroes of the Storm\Support64\HeroesSwitcher_x64.exe
GFX 23:56:28.143 Grandparent Executable \Device\HarddiskVolume3\Battle.net\Battle.net.7505\Battle.net.exe
GFX 23:56:28.143 LocalTime 2016-06-16 23:56:28.143
GFX 23:56:28.143 <ComputerUser> Toby
GFX 23:56:28.143 <ComputerName> SPEEDDEMON
GFX 23:56:28.143 <Exe.Architecture> x86_64
GFX 23:56:28.143 <Version> 18.4.43571
GFX 23:56:28.143 <DataBuild> B43571
GFX 23:56:28.143 <CodeBranch> branches/Heroes.18.mid
GFX 23:56:28.143 <CodeRevision> 293141
GFX 23:56:28.143 <Locale.Assets> enUS
GFX 23:56:28.143 <Locale.Data> enUS
GFX 23:56:28.143 <Locale.Install> enUS
GFX 23:56:28.143 <AccountCountry> GBR
GFX 23:56:28.143 ====================================================================================================
GFX 23:56:28.142 DXGI: Available
GFX 23:56:28.267 Resource Cache Override Variable: 0MB
GFX 23:56:28.267 Resource Cache: 2036MB Win64 (8147MB Physical, 13271MB Proces... Read more

3 more replies
Answer Match 57.54%

I have Windows 7 Ultimate 32 bit. So, these are my problems described in the title. I cannot change desktop from black, only can set a picture as a background.

When I am in pictures folder for example, I see blank or black thumbnails.
When I right click and go to personalize, I can see black themes instead of actual pictures.

I tried almost everything.
- reinstalling video driver
- clearing thumbnail from disk cleanup
- resetting dwm.exe
- going into safemode and then restaring into normal windows
- I tried fixing shell by using "fixshell"
- clearing & repairing registry errors
- ran an error checker
- ran a file checker

I have Microsoft Office 2010 - I heard that it could be the issue, but maybe I am not right, anyway...

I attached a print screen photo.

And, I am hopeless, any help please? Thanks

A:Windows 7 black screen, black or blank thumbnails, and black desktop themes

I noticed you're not running Aero. Click on last item, left side - "Troubleshoot problems with transparency...."

Office 2010 should not be a factor here. Public pics folder is empty - it should have sample pics in it.

Validate your OS installation - Genuine Microsoft Software

4 more replies
Answer Match 57.54%

... after 15 minutes of hanging in that weird startup screen, considering whether to hard reboot or not, it went into start repair (still there now)...

To make a long story short, I suspected something wrong with my hard drive due to a software giving me an i/o error, after some research (I am not knowledgable when it comes to computers), I ran chkdsk, when I woke up it was still running as it should be (in the process of 'replacing bad clusters' for certain files... so there was something wrong alright) and was at 28%.

After leaving my computer for ten minutes, I found my computer had gone to a black screen and seeing as I was reluctant to do a hard reboot, I waited it out and it moved to a windows safe mode startup screen... but only the big cursor and standard background was present, nothing else (see attached picture). After ten minutes it went to startup repair, which has been running for the past half hour.

What has happened during the ten minutes I was away and chkdsk was still only at 28%, why did the subsequent events unfold as they did? What can I do now??

A:chkdsk ran 8 hrs, then black screen, then weird startup screen, then..

Hello Kayron can you still get into safe mode did you say? If so go in and run sfc /scannow

SFC /SCANNOW Command - System File Checker

if that doesn't run then maybe you have a hardware problem.

4 more replies
Answer Match 57.12%

Title I wanted to use: Windows XP SP3: Slow Startup / Boot: Black Screen Delay & Delay after logging in

For some reason I can't preview my post when I use this title: I have tried removing all the punctuation, including the &, which doesn't work and have tried other titles with the same character length, which does work.

Problem Begins Here:

When I turn on or restart my computer, the boot up time from the time I press the power button to the time the final icon on my desktop loads is slow. I am not too concerned about the time after my desktop is shown since I have several items to run at startup.

The two areas of concern are:

1) After the XP logo is shown, my screen goes black. This lasts for about 17 to 19 seconds. I don't know when this started as I rarely restart my computer. The problem is worse if I startup in Safe Mode. It's about 1 minute and 10 seconds before I see anything on the screen, and another 40 seconds before something else is shown on screen. Note: In order to not to have to waste time pressing F8 and choosing Safe Mode, I enter safe mode by specifying so in msconfig. The options I chose were /SAFEBOOT and Minimal.

2) After I login, there is a delay of about 30 to 45 seconds before the desktop is shown. Windows stays at the login confirmation screen during that time. This I feel has happened recently.

Boot Time Results tested using a stopwatch:

Normal Boot (i.e. Not Safe Mode):
Time shown next to event is for when ... Read more

A:Windows XP SP3: Slow Startup / Boot: Black Screen Delay & Delay after logging in

Hi and welcome to TSF I have changed the title for you hope it is now ok.
Did you try running any diagnostics like seatools for dos on the HDD SeaTools for DOS tutorial

19 more replies
Answer Match 57.12%

My acer laptop (acer aspire 5745DG 3D) recently got really slow and laggy. What was more strange is that in task manager it showed 0-9% CPU usage. Then there were more stages that lead it to go wrong.
Anyway, i have removed the hard drive (Western digital blue) and saved all my important data to a separate desktop PC (using a separate cable etc).I have reinstalled windows (7 Ultimate 64bit) on that hard drive using the PC then putting it back in the laptop, but the same problem remains. When i boot windows from the hard drive on the desktop PC the same thing happens (it hangs, goes black and restarts). The warranty for the laptop has expired just a few weeks before it started going wrong and acer support is no use.
My brother, who is quite good with computers, says that i may need to buy a new hard drive but before i do, i thought i might ask you guys.

Thanks for any help or suggestions.

A:Windows 7 "hangs" at startup, screen goes black and restarts itself

You can't count on Win7 to start when moved to different hardware without SysPrep to move HD to another computer.

I'd instead try booting the Win7 installer for the licensed version on the Acer to Clean Reinstall - Factory OEM Windows 7.

If it fails test the HD using maker's HD Diagnostic extended CD scan followed by Disk Check run from installer System Recovery Options Command Line, on a full disk partition created in installer or using Step 2.2 here: SSD - HDD Optimize for Windows Reinstallation.

Check for newer BIOS update. If none reset BIOS to defaults, set SATA controller to AHCI to try install. Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS

Test your RAM - Test with Memtest86+ for 5-6 passes. Remove all but 2gb RAM to try install, swap RAM sticks, check for debris in slots.

7 more replies
Answer Match 56.28%

Hi,

I am running Windows XP Professional Edition SP3 and the issue is on startup after the Windows loading animation the screen goes totally black with no cursor in sight.

This happened after a power cut when the computer suddenly shut down.

I can run it in safe mode.

I can run another Windows XP Professional installation that I have on my PC (same HDD) and that works with no issues.

I used system restore (24 hours) and it starts up after that, but then after restarting it will not work. Same applies for when I did a system restore from 1 week ago.

All help is appreciated!

Sam.
 

A:Black Screen on Startup (Before Login Screen)

Any thoughts before I go and format the system?
 

1 more replies
Answer Match 56.28%

Well here's the rundown of events prior to this issue. My cousin was playing a game and it started to have a framerate lag. I solved the issue before by just cleaning out the dust in my computer. However, I took out the fan and had a really difficult time putting it back in this time. I ended up getting it back on but it felt like I had to put a little too much force on it this time. The time before this, I had difficulty and let just the top part attached. The computer display was showing but then soon shut off, I assumed I had to attach it correctly and finally did so. This time, when I turn on the computer it has no display. Black screen and then after a couple seconds shuts itself off then turns back on over and over unless I unplug it. I unplugged the fan to see if it would do something different but it doesn't. I unscrewed the part my fan has to hinge on to and secured the top and bottom part of it, now it feels more secure than ever.
It's not my monitor, cable, the plug itself or anything like that. When I turn on my computer, I can press the numpad and it will glow but after a while it will stay glowing even if I turn num lock off again. Everything inside looks normal. I cannot access my computer in any way.

Specs

Pavilion p6126f PC
AMD Athlon X2 7550
Dual-Core Processor
NVIDIA GEoForce 9100 intergrated graphics
Windows Vista Home Premium 64-bit
(Let me know if you need more and I'll try to find it)

My CPU fan looks identical to this, may not be the exact same mo... Read more

A:Black screen on startup

onboard video is suspect as to if they are able to run games

do you get a screen in safe mode

9 more replies
Answer Match 56.28%

Ok, first off, I am sorry for posting this question because i bet you get a ton of the exact same error but all the Black screen's seem different. I just need some help. I currently have an inspiron 1545 which runs Vista 32 bit. I notices some things odd happening to my computer so i ran a scan with AVG full, and found many virus's. When one virus came up i chose to remove, it then crashed my computer and took me to the blue screen of death. I loaded my computer up again it seemed fine untill it tried to load up my desktop, it displayed a black screen with my cursor. I clicked Ctrl + Alt + Delete and tried to open "explorer.exe" it then wouldn't let me. I need a fix!

Help please

Thanks so much!!

A:Black Screen on startup.

Hello and welcome to the forum.

Please follow this tutorial.


Blue Screen of Death (BSOD) Posting Instructions

1 more replies
Answer Match 56.28%

Hello,
When I started my computer today without having installed any new things to my computer I heard 1 long beep and 2 short and my screen didn't get any contact. It just said "NO ANALOG SIGNAL".I read that it was a problem with my video card. I plugged it out and in and I got away with the beeps(which probably means that my computer find contact with it), but the screen is still black and it says: "NO ANALOG SIGNAL".
I have had my computer for maybe a year just,no new graphic cards or anything like that.

Is there anything I can do?
 

A:Black screen at startup

Hello, Phiber, and welcome to Techspot :wave:

Please take a moment to read the following threads to make your experience here as enjoyable as possible

Message for all newcomers

SNGX1275's Guide to making a good post/thread

The Techspot FAQ

If you could take a minute to fill in some of your profile information that would be helpful to all members of the forum
Knowing someone's location in the world can be extremely helpful, even if you just put a country.

Also remember to post any problems or questions that you have in the appropriate forums

With regards to your problem, by "I plugged it out and in", do you mean you took your graphics card out then put it in again? What beeps do you get at startup now, is it one or none?
 

3 more replies
Answer Match 56.28%

Hello,
I own a ASUS K61ic laptop which is running Windows 7 HP 64-bit. Every time I turn it on it hangs for about 20 seconds after the "Welcome" screen, during which the screen goes black. After that the taskbar appears, but still no desktop. After another few seconds everything appears normal.

I used Tuneup Utilities to turn off unnecessary start up programs but it's still happening. I also installed some missing drivers and update the video driver with no improvement.

Just know I tried opening the task manager during those 20 seconds. The CPU was running at about 30%. After a few seconds a message appeared telling me that Microsoft Windows is not responding and that I should wait for a few seconds. It eventually disappeared and the desktop was shown.

If you have any suggestions I'll gladly accept them.

Thanks,
Horatiu

A:Black screen at startup

First suggestion: Stay away from TuneUp Utilities and other 3rd party optimization tools.

If you have been using any registry cleaning features or even the optimization features from 3rd party software, it may have been the cause of your current problems. 3rd party optimization tools often cause more problems than they fix.

If you can, do a system restore to before you last used TuneUp Utilities to "optimize" your system, and see if the system then works as it is supposed to.


Use System Restore to Restore to an Earlier System State (Windows 7 / Vista)

If You Can Boot Windows:
Save your work and backup your important files. System Restore will restart your computer without giving you the option to save your work.


Quote:




NOTE:System Restore will leave your data and files intact, but it is still a good idea to backup important files in case the unforeseen occurs.






Click Start.

Type System Restore in Search programs and files, and then hit Enter.

If you receive a UAC dialog, type your administrator password or click Yes to continue.


If You Cannot Boot Windows:
Access the Windows Recovery Options to choose System Restore from the available options.



Steps for System Restore:
After completing the above steps, you will see one of two screens:
For the first screen, click Next >.

For the second screen, choose Recommended restore: or Choose a different restore point. Then click Next >.

If ... Read more

5 more replies
Answer Match 56.28%

Hey All. So here is the gist of my troubles for the past few days. Any help is greatly appreciated.

I turned my computer off a few nights ago, then turned it back on the next morning just to see a black screen staring back at me. It went through the dell splash and the xp pro splash then all black. I left it alone for a few hours and no change.

So far I have tried...
Safe mode (just a black screen with a big cursor, no explorer, ctrl-alt-del works but cannot execute any new tasks incl. explorer)
Repair install (got a bunch of errors and no change)
Parallel Install...
-Now this is where I had one of those Eureka moments. I inadvertently installed another copy of XP when I meant to do a repair install. The new install also has a black screen after the xp splash. After doing some more research, I found that a lot of people that had this problem found it was caused by a bad video card or driver.

My question is: How the heck do I update the drivers when I can't even get into explorer in safe mode???
 

A:Black screen at startup

If you still have the problem in safe mode, then it is not the video driver causing the problem.

Any details regarding "Repair install (got a bunch of errors and no change)"
 

2 more replies
Answer Match 56.28%

I have win7 64 bit ultimate. Sometimes when I boot up the screen stays black and monitor says NO SIGNAL.. I have to reboot or turn off the power sometimes to get it going again..very annoying I have an radeon card

A:Black screen at startup

Bump bump

2 more replies
Answer Match 56.28%

I installed windows 7 a few days ago, everything seemed to run fine until this morning.. Last night i updated windows because some updates where finished, during shutdown the update was installed. This morning i turn on my computer, it beeps once(loud beep not a soft beep) The screen doesnt flicker and goes into sleep mode. I tried disconnecting the videocard and reconnecting the wires, still doesnt work. I pressed F2, F8, F12, doesnt go to BIOS screen or Boot. I have no idea how to get the connection back. Has anyone has this problem and can help me find a solution.

thank you

A:Black Screen at Startup

It sounds like possibly a problem with the RAM. If you have multiple DIMMs try taking all but one out and see if your computer will boot, and try different slots. Try with different DIMMs until it boots.

2 more replies
Answer Match 56.28%

I have an Win 7 64 bit HP pavilion P6 series desktop when I start the computer it goes to a black screen but when I remove the graphics card HD 7450? Then reinstall it,the computer will startup? Ive changed the 2 memory sticks to another 2 channels and then changed them out for just a single 4GB stick but that made no difference? Its just the graphics card it seems! would a bad capacitor on the card cause anything like this or could there be something else?

More replies
Answer Match 56.28%

If I should start my own thread on this matter I shall but I am having serious issue for which no fix seems to work. Basically I have a friend's computer (running Win10 Home v1511) which has the black screen with cursor after login issue. I tried all the popular fixes for that to no avail. I tried the sfc /scannow and that gets to about 49% before failing. I tried doing /restorehealth with DISM and get error: 1392. I tried using a tech bench ISO to repair the image and still I get error: 1392. I tried to do an in place upgrade using an ISO with the anniversary update but every time I get the error "Setup couldn't start properly."

If it makes a difference I was trying all of this in normal mode and not safe mode.

A:Black Screen at Startup

Originally Posted by DaFees


If I should start my own thread on this matter I shall but I am having serious issue for which no fix seems to work. Basically I have a friend's computer (running Win10 Home v1511) which has the black screen with cursor after login issue. I tried all the popular fixes for that to no avail. I tried the sfc /scannow and that gets to about 49% before failing. I tried doing /restorehealth with DISM and get error: 1392. I tried using a tech bench ISO to repair the image and still I get error: 1392. I tried to do an in place upgrade using an ISO with the anniversary update but every time I get the error "Setup couldn't start properly."

If it makes a difference I was trying all of this in normal mode and not safe mode.



Hi DaFees and welcome to Tenforums.
See if Kyhi's Image Health might help your friend's system.
Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
Also, have you run chkdsk /r on the drive? I would do that first.

more replies
Answer Match 56.28%

Hi, there i have been facing this problem on my computer since i unchecked few of the startup services after keeping the computer in diagonistic mode in the system configuration box . Now whenever i start my computer all i see is a black screen . i m using a windows 7 .
thank you
 

A:Black startup screen

why did you uncheck the start-up services in the first place where you facing a specific problem?
 

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Answer Match 56.28%

HP P/N:692297-001  The computer powers up , the fan is running but nothing shows up on the screen. its black. i am a pc tech and i need help.  dan in tampa

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Stating the steps here...After I boot up the computer,it'll say something like Microsoft corporation with the loading bar,after that the Vista logo appears. well right when the screen pops up for me to type in my password to enter my desktop,the screen goes completely black. where I end up having to shut down the improper way. At times this would happen 2 or 3 times in a row,then after booting up again everything would come up just fine as if nothing was even wrong. frustrating haha
 

A:black screen at startup....

Try booting up into safe mode and reinstalling the latest video drivers. It hapened to me aswel.
 

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hey guys. I have been having some problems with my Toshiba laptop recently. I formatted it with Windows 7 ultimate 32bit in December of 2010. sometimes on startup it takes me to the boot manager and asks be if I want to boot into widows or the recovery console. and other times it takes me to a black screen that asks me to do a hard drive scan of some sort. this happens only on startup and completely randomly. the scan has happened 3 or 4 times. and the boot manager only a couple. the first time this happened was prolly about a month ago. I don't think it is a virus or anything. I have nod32 installed on the machine, and my browsing habits are very safe. and like I said the machine was formatted not too long ago. nod32 scan came up blank and I'm not experiencing any other strange behaviors. any ideas? thanks!

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I have repeatedly tried to boot up my Dell Dimension 8400, but each time the same problem happens. First, the XP Logo screen hangs for like a minute. Then, the screen turns black. Here, it should load the accounts screen. Instead, the screen turns black, a mouse pointer appears, and then the little hourglass mouse pointer is there forever until I reboot. In safe mode, the screen turns black right after the long list of loaded drivers. The 'Safe Mode' indicators are in the corners, but no other indication that it actually works. I think XP is broke Can anyone help me?

A:Black Screen On Startup

Try running chkdsk from the Recovery Console.Insert the Windows XP CD into the CD drive, and then restart the computer. Click to select any options that are required to start the computer from the CD drive if you are prompted. When the "Welcome to Setup" screen appears, press R to start the Recovery Console. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.Type: chkdsk /rIt's important to have a space before the "/".To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

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Hey guys,

First post to be gentle. I have been looking into why when we first boot up machines we get a black screen and it takes forever to startup. I understand first time processes need to load and profile needs to be created, but there has to be something I'm missing that could cause this, let me know if you have any ideas, thanks!

A:Black Screen At First Startup

Do you still need assistance with this issue?

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hey whenever i press the power button on my computer, it starts up with a black screen telling how it came across and error due and such. it asks the simple things such as "Run in safe-mode, Run with Command Prompt, run with default before this occurred, or run normally.) either one of these i press it just turns the whole screen black, the only thing that shows is the mouse.

any help is appreciate,
thx

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Hello W7Forums,
Today I was playing a match of Counter Strike: Source on my W7 32-bit pc. During the game my computer had frozen and I was required to reboot my pc, after the reboot had completed and the windows 7 loading screen finished what I was left to see was a black screen... stunned I restarted my pc again and again this black screen. The computer keeps giving me the option to "recover" the start up files but when I click on this option it says windows is loading the files but when that completes it just goes to the windows loading screen then black again. I have tried putting my windows 7 disk into my drive and using it to restore my pc but it does the exact same thing, loads up and goes straight to the windows loading screen then to the back screen.... I have been trying for hours now to get this to work! What I have: Windows 7 32-bit install disk, Windows 7 32-bit system repair disk, Laptop with windows 7 32-bit and windows 7 32-bit installed and running. Anything you can say to help will be appreacheated. Many thanks, Smile.

P.S Sometimes there is a 2x2 pixel green box in the top left hand corner...
P.P.S If there is a solution that requires all files deleted then that option is fine by me.

Its midnight and I'm kinda tired, but after removing all usb devices startup repair has appeared and is trying to fix my errors. This does not mean I am done yet :|

A:Black screen after startup

VGA mode uses your graphic driver same as in normal mode, only the resolution is 640x480, 8 bit (256 colors) and 60 Hz refresh. Safe mode does not use the graphics driver at all.

Are you able to boot into VGA mode? (tap f8 on the keyboard until you are presented with such a choice while booting up.)

That's not Win7 but it's same or similar.

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Hi!

I've had a problem with my laptop for a few days now. Win7 Pro 64 bit
No matter if I boot/reboot/sleep/hibernate it, it freezes after the Starting Windows animation. All I see is the black screen. It might start for the first time, but most of the time it doesn't even start for the fourth.
I have to do a forced shut down, boot it again, and I might have to repeat it 3-4-5 times till it starts properly.
I reinstalled Windows (after 10 months), I was sure it was gonna solve this. I rebooted it after installation just to see if the problem still persists. The first few reboots went fine, then it started "going black" again..
I'M out of ideas.

It starts properly in Safe mode.
But how can it be a software problem if Windows is just a few hours old??

Do you have any ideas on how to solve this?? It makes me go nuts.

A:Black screen after startup?

Check your hard drive. You can run the long self test and check SMART attributes with GSmartControl, and then you can schedule a boot time chkdsk /R.

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I was playing with my display settings after re-loading the Windows XP operating system and made a big mistake. I wasn't getting the display quality I wanted, so I was kind of poking around and experimenting to see if I could correct the display issue. Unfortunately I changed the Hardware Acceleration settings from "full" to "none", now my screen is black. I have no idea how to correct this. I tried booting in sage mode and it gives me an error message. Does anyone know how to fix this?

A:Black Screen in XP after startup.

I tried booting in "Safe Mode" not sage mode. Sorry for the typo.

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Answer Match 56.28%

I made this account just because of this issue.
I have a hp computer with xp from 2005.
I believe the ati and pci drivers were both disabled via the display options within windows, afterwards on startup the hp screen comes up with the setup system restore options etc. Then it loads xp, after windows loads the monitor recognozes a video connection but it's still a black screen. Even booting in safe mode results in a black screen
I've reseated the video card, reset the cmos and many of the safe mode and setup options.
I feel I've tried everything short of a system restore and I have no backup.
Is there any possible solution to this besides a restore?

A:black screen on xp startup

First, create an Ubuntu Live CD and backup all of your files you want to keep onto a USB HDD.
Boot into Setup (Bios) go to integrated Peripherals, and make sure the onboard VGA is Disabled and the Video card is Enabled.
If you have an XP CD, boot off of that and get to the Recovery Console. Here type chkdsk /F and press enter. This may correct the file system.

If that fails, if you have an onboard VGA you can remove the Video Card, and use the onboard VGA, this will automatically Enable it, This will allow you to boot into Windows and then you can uninstall any video driver for your card, then shut down and replace the Video card.

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I installed windows 7 a few days ago, everything seemed to run fine until this morning.. Last night i updated windows because some updates where finished, during shutdown the update was installed. This morning i turn on my computer, it beeps once(loud beep not a soft beep) The screen doesnt flicker and goes into sleep mode. I tried disconnecting the videocard and reconnecting the wires, still doesnt work. I pressed F2, F8, F12, doesnt go to BIOS screen or Boot. I have no idea how to get the connection back. Has anyone has this problem and can help me find a solution.

thank you

A:Black Screen at Startup

did you make a repair cd?? are you familiar with UBCD?? get a boot cd so that you are able to repair.....if you like i can upload the cd but i dont think that will help as its for my machine, which will be different setup to yours... guaranteed

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I was attempting to install updates on my laptop (that has vista) I was installing vista service pack 1...It wasn't installed because I am having other issues with my computer, but anyways.
The windows update told me to restart my computer and it began loading the files for the service pack and such. It restarted and there was a black screen with numbers loading files like the startup system. Then it froze on one of the files for about 2 hours. I came home and it was still frozen so I manually shut off the laptop. Now I try to turn it back on and all I get is a black screen, no start up menus or logo or anything!!!!
SOMEONE HELP PLEASE!
 

A:Black Screen at StartUp!! HELP

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