Tech Problem Aggregator

Documents and settings locked

Q: Documents and settings locked

Hey, I was just doing some cleanup, and I tried opening documents and settings. It has a little lock next to the icon, and wont open. Acsess is denied, even though I am administrator with UAC off. I just want to get in, and delete some stuff.

A: Documents and settings locked

Documents and Settings?

You must have gone the upgrade route I take it?

Try download SurF File Manager. It will get you into most locked folders.

BTW, it's not your average Windows explorer replacement.

4 more replies
Answer Match 80.22%

Dear Forum BleepingComputer:
My computer has starter acting weird and I am not able to open some files or folder on my windows 8 computer.  I am now on safe mode, but unable to proceed as what to do.
Now I cannot access basic folders like:
c:/documents and settings
c:/users / owner / *.* almost all folders here are locked
All of the above folders have changed their icon to show that they are now shortcuts and I have tried to change permissions as the admin, but it still locks me out somehow?
I have a log Farbar Recovery Scan Tool....Can anyone out there help?
Maria Ram
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 27-07-2016
Ran by Administrador (administrator) on MARIGLOBAL (01-08-2016 14:01:25)
Running from C:\Users\Administrator\Desktop
Loaded Profiles: Administrador (Available Profiles: Maria Ramirez & Administrador)
Platform: Windows 8 Single Language (X64) Language: Español (España, internacional)
Internet Explorer Version 10 (Default browser: FF)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool:
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(Qualcomm Atheros Commnucations) C:\Program Files (x86)\Bluetooth Suite\AdminService.exe
(Samsung Electronics CO., LTD.) C:\Program Files (x86)\Samsung\S... Read more

More replies
Answer Match 76.02%

I have Windows 7. Using Windows Explore, under my C drive, 'Documents and Settings' and '$Recycle.Bin' have lock symbols on top of their icons. Under my name several folders have blue arrows pointing up and to the right on top of the file icons, such as Application Data, Cookies, Local Settings, My Documents and a few other folders. When clicking all these folders except the recycle bin an error message says 'Location is not available, <folder> is not accessible, Access is denied'. I am the only user of the computer. I have always saved my data to my D drive and this data is available. I am not allowed to adjust 'sharing' or 'permissions' on these folders. I was not allowed to run the SysInfo utility. My user account is set to administrator but it doesn't seem to be working that way.

What's going on here?

More replies
Answer Match 73.5%

Dear Forum BleepingComputer:
My computer has starter acting weird and I am not able to open some files or folder on my windows 8 computer.  I am now on safe mode, but unable to proceed as what to do, I am attaching a Hijackthis log.
Now I cannot access basic folders like:
c:/documents and settings
c:/users / owner / *.* almost all folders here are locked
All of the above folders have changed their icon to show that they are now shortcuts and I have tried to change permissions as the admin, but it still locks me out somehow?
I have a log from HiJackthis and DDS, but I dont think it provides much info......Can anyone out there help?
Maria Ram

More replies
Answer Match 57.96%

Hi, if anyone could help me with this, it would be great!

All of a sudden when I try to open my C:\Documents and Settings\All Users\Documents folder, it says "access denied"

running xp home sp2.

any suggestions?

oh, I did a google for solutions and various pages often suggested I turn off simple file sharing, but the option is non existant under my file/view menu...

A:Access Denied to C:\Documents and Settings\All Users\Documents

It sounds to me as though the administrator has made that directory path private. Are you the admin, and if so, are you logged into a user account with admin rights? If all else fails, reboot and log into the Administrator account and go to the control panel/users and change your preferred account status. While you're there, unlock the problem path to allow all users to view.

Good Luck!

6 more replies
Answer Match 56.7%

I am running Windows 7 on my notebook, as the owner and admin.....
I try to access this folder, and I fact it appears as a shortcut rather than a folder...i have run antivirus, and malware, found nothing....
tried to change the security....all users has rights to it, the admin does not and cannot be changed....any ideas?

A:C:\Documents and Settings\all users\documents DENIED!!!

It looks like one of the junction points that provides some backwards compatibility and which shows when unhiding files in Control Panel>Folder Options>View. There is no Documents and Settings folder in Win7, except as a junction point.

Read more about junction points here:

In Win7 Documents is under All Users>[User Name]>Documents. Perhaps you should hide Hidden and System Files again to see only the WIn7 folders you need.

3 more replies
Answer Match 56.28%

C:/Documents and Settings/Uses(My Username)/Local Settings/Temp/browserview-1d31630.htm

This file, and all the files with the name 'browserview-xxxxxx(number).htm are needed, mine got corrupted and I accidentally deleted them.

Can someone post these files?

A:C:/Documents and Settings/Uses(My Username)/Local Settings/Temp/browserview-1d31630.h

9 more replies
Answer Match 56.28%

i cant get rid of the files in C:\Documents and Settings\owner\Local Settings\Temp\Temporary Internet Files\Content.IE5....NOTHING ive tried has worked....any information on how i can get rid of them would be GREAT!!

A:C:\Documents and Settings\owner\Local Settings\Temp\Temporary Internet Files\Content.

Hi Welcome to TSG!!

If you log on as administrator you should be able to delete everything in the C:\Documents and Settings\owner\Local Settings\Temp\Temporary Internet Files\Content.IE5 folder.

If you sign in as "owner" you should be able to remove everything except index.dat if you close all of your browser windows.

1 more replies
Answer Match 55.86%

This has been bugging me for a while it pops up whenever I start the computer. I don't know to much about how to do things so please have some patients with me. If you can help me than I might just love you forever.

A:Error loading C:\Documents and Settings\ Network Service\ Local Settings\ Application Data\ hrcopul.dll

Have you run any scans for infections? I Googled hrcopul.dll, and everything that I found points to a infection.

7 more replies
Answer Match 55.44%

When I started up it says Win.ini corrupt. Then it starts
up as a new user losing track of Favorites and Start Menu
and Desktop Icons, Display and Folder attributes. Under
Documents and Settings it has added Dave.U5R2D5 in
addition to Dave which still has all the information. I tried
switching the 2 Filenames to get back to what it used to be but
gave an error message and didn't do it and started another new file.
Is there some way to use the old Dave file?

A:Lost settings, New user made in Documents and Settings

Hiya asd123321.

It sounds like you`ve re-installed the system from CD over the top of an existing system, giving you a fresh `Dave`. Have you recently run a repair or indeed, done a clean install ?

As a work-around, can you take the documents & favourites from the old `Dave` and put them in the new `Dave` so at least you`re back up and running again.


1 more replies
Answer Match 54.6%

My girlfriend logs on with her user name (Mary) at the XP Pro welcome screen. Hers is the only user name shown. In Control Panel/Windows Accounts she is listed as the only user.

In Windows Explorer (C:/Documents and Settings) there are four folders:

1. All Users
2. Config.msi (empty)
3. Default User
4. Ex-husband?s name (it used to be his computer, so somehow he is still around)

All the user data of my girlfriend is actually saved in folder four. Also:

a) At the top of the Windows Explorer tree the ?My Documents folder? points to Ex-husband?s ?My Documents? folder.

b) Later in the tree there is another folder called ?Mary?s Documents? which also points to Ex-husband?s ?My Documents? folder and contains the same files.

So my questions are:

1. Can I safely change folder four to my girlfriend's name? Should/can this be done in Windows Explorer, or somewhere else?

2. Can/should I delete the folder called ?Mary?s Documents? which simply reproduces the files in Ex-husband?s ?My Documents?.

3. Can I safely delete the folders ?All Users? and ?Default User?, which do not contain my girlfriend?s user data?

4. Can I safely delete the empty ?Config.msi? folder?

5. I would like to keep the ?My Documents? folder which shows at the top of the folder tree as it is convenient for my girlfriend to find.

I hope this makes sense. Any suggestions much appreciated.


A:'Documents and Settings' and 'My Documents' query

1) I wouldn't, but it can probably be's hard to redirect those stupid Windows links. You could create your own shortcut to "Mary's Documents", copy the contents of the ex-husband's folder to the Mary's documents, then you should be able to delete it.

2) For safety's sake I wouldn't, but you could give it a shot... (or do what I said above)

3)No, they are default folders that WIndows uses for some mysterious purposes.

4)Definitely not!

5)Go to to find a registry hack which will let you delete the My Documents folders. Then add the new shortcut above.

Remember, if you delete something you shouldn't have, you can restore it from the recycling bin!:grinthumb

2 more replies
Answer Match 54.6%

I logged into Windows and found that all of my user settings had been changed back to default. All the files that were in My Documents had been moved to Documents and Settings in C. I moved them back to My Documents and changed my settings back to the way I had them before. While surfing the internet a few minutes later, the system became unresponsive. I restarted the computer and logged in, but now I find that My Documents has completely disappeared. I can't even find my files in Documents and Settings. I had about 35 GB of music, so I hope I didn't just lose it all. Please help!

More replies
Answer Match 54.6%

Hi all, this is my first thread here. May be a little n00bish but here goes.

Ive dealt with almost every problem Ive had with my comp but this one has me stumped. I just tried to install a program and cant because the C:\Documents and Settings\All Users\Documents folder denies me access. I have administrator rights and all that guff and it annoys me horribly the thought I dont have access everywhere on my computer. Ive been though the folder properties and attributes, and cant change much at all. I dont ever remember not having access to this folder before.

Please help...

A:C:\Documents and Settings\All Users\Documents

The software I am trying to install is genuine. Bought it today. Is a game called fear. What its trying to do is create a profile folder in the C:\Documents and Settings\All Users\Documents folder I believe but cant because of this access problem.

6 more replies
Answer Match 54.6%

I have a drive that had Vista Home Premium on it & NTFS as the file system. The drive went bad with over 100 K bad sectors. Preformed a hard drive recovery; After several days I managed to remap all the bad sectors so that I could read the drive when booting from a XP boot CD or a UBCD cd.

Now When I view the drives directory structure I can browse most of what is listed except for the Documents & Settings folder. When I try that one I get the message "Access Denied". I tried getting into the properties to see if I can change the properties but the Security tab did not show up.

I am a lot more familiar with XP than Vista. Is there an added security feature Vista has on the Documents & Setting folder that only Vista can open it. I tried using a Vista Recovery disk but it was not able to see the partition. Also I am not sure if there are any tools on the disk to recover files from a drive that no longer boots windows.

Any help would be greatly appreciated


A:Security Settings for Documents and Settings Folder

"Access Denied" is a proper and routine message encountered...when moving a hard drive from one system to another. Only impacts the Docs & Settings files/folders, all other files can be easily accessed.So can the Docs & Settings folders, by taking ownership of the files/folders.Taking Ownership in VistaLouis

2 more replies
Answer Match 54.6%

Hello, I was downloading something and when I thought it was finished downloading and this screen pops up.

"C:\Documents & Settings\Sherry\Local Settings\Temporary Internet Files\Content.IE5\GRG7AN8J\arizup2(1).pdf"
"This action is only valid for products that are currently installed.
<OK> box

I see that this is a .pdf file and i'm not sure how to open these. Can someone give me some really really easy details on how to fix or open [download] this problem.


A:C:\Documents & Settings\Dave\Local!

Install adobe acrobat reader

1 more replies
Answer Match 54.6%

question... i seem to have a bunch of crap in this folder that always brings the trojan in and hides it with files that have come from popups... can i delete everything in this folder and not cause problems for my computer

A:C:\Documents and Settings\-------\Local Settings\Temp

Hi futrade

Yes, you can delete everything in the Temp folder.

The best time to empty the Temp folder is right after a reboot, some programs place files in the Temp folder and will deny the deletion since the file is currently being used.

If you want, you can send the items to the Recycle Bin for a few days, if something seems to be running differently after emptying the Temp folder, you can restore the items from the Recycle Bin.

If any of the files in the Temp folder is a virus or trojan, obviously, you would not to keep those hanging around, so run a couple virus scans, links below.

To help clean up your system:
Run an online Anti-Virus scan from at least one and preferably 2 of the following sites

Trendmicro HouseCall
Allow them to clean/delete any spyware/malware or viruses/trojans they may find.
Make a note of any files flagged that were unable to be cleaned or deleted.

Download, Install and check each of the following Spyware tools for updates:
(If you already have the following, please make sure it is the latest version and has been updated)
Ad-Aware SE 1.06:
Click on Full System Scan and deselect Search for negligible risk entries. Have Ad-Aware SE remove what it finds.
Spybot-S&D 1.4:
Have it fix what it finds marked in Red.
Spyware Blaster 3.4:
Click on Updates > Check for Updates Switch to Protection
Under Quick Tasks click ... Read more

2 more replies
Answer Match 54.18%

Hi I have recently changed new parts in my computer but stupid little me i did not back up "My Documents". I changed the parts and had to create a new windows on another partition on another harddrive, the reason why i wanted to do this is to copy back the stuff i had on my documents on my old windows but for some reason when i try to access the folder it gives me a denial of access message. Is there anyway i can get my old documents back?


A:Documents locked

You can download Unlocker from here

2 more replies
Answer Match 54.18%

Hi everyone,

I'm running a XP Home Edition SP2 system with all possible upgrades.
Some time ago, i've had a system disc c: and "my documents" folder on an other drive, f: "My documents" folder was locked for other users, only me from my password locked profile, could get in.
A problem occurred and i had to format my system drive c:, but unfortunately i forgot to unlock "my documents" folder.
After reinstalling my system i could'nt get inside that folder! System shows it is empty, but when i check how many disc space is avaible it seems that all of the data is still in place. Also, after reinstall "my documents" drive letter changed from f: to e:

How can i unlock that folder and get back my data?

A:"my Documents" Locked. I Cant Get In!

What did you use to password lock the profile?

6 more replies
Answer Match 54.18%

I moved the My Documents location over to my secondary hard drive, then, I formatted and reloaded XP onto my primary hard drive. Now, I can't access the my documents folder on the secondary hard drive because it is locked to the original account. There's has to be a way to get into this folder, I have a lot of stuff in it that I really need. Any help would be greatly appreciated.

A:locked out of my documents

I figured it out. I booted up in safe mode, brought up the properties for the my documents folder, after digging around in there, i was able to take control of it. if somebody needs better directions, just reply to this thread and i'll give a step-by-step.

1 more replies
Answer Match 54.18%

Hi everyone!

I have done something stupid and I have no idea how to reverse it.
I have locked myself out of My Documents on Win XP by having an attempt at renaming My Documents - (which I found out is harder than it looks) from Jane & Peters Documents to something less close to home.
I entered Windows in Safe Mode by pressing F8 I think, then I attempted to alter what permissions the Jane and Peters Docs had, then I think I fiddled with the Admins setting, then I got a message that I was about to lock every user out of My Docs....but...I was a tad stupid and did it anyway.
I can't remember what I did or deleted as I was just mucking around without really knowing what I was doing...doh!
There are HEAPS of valuable work related stuff in there as well as the usual cataloge of family pics etc so I really want to get back into it.
Oh and I forgot that when I log in as Admin (well that's the only choice I have now...) I still can't see or access My Docs???

The error message is -
C/Documents and Settings/Peter&Jane/My Documents is not accessible
Access is denied

I really hope someone can the way I am not very proficent at this stuff...obviously.

Andy Capp

A:Locked out of My Documents!!! Help me!!

Try a system restore to before you change the settings.

3 more replies
Answer Match 53.76%


Right, I started a new word document this morning (WORD 2003), which worked fine and I printed out the letter I had written. Since then however if I go into previous documents, everytime I go to write anything it says "This modification is not allowed because the document is locked" Even if I go and start a new document it won't let me do anything!

Why's that then??


A:All my word documents are locked!!

12 more replies
Answer Match 53.76%


I had the trial version of Microsoft Office 2003 and used Word for many documents. Now that my trial has run out I cannot edit any of the documents I created with Word. It says " This modification is not allowed because the document is locked." I know I did not lock them. Also I tried to copy and paste but that is locked too. So is it possible to edit these documents if I choose not to activate Word? Thank you!

A:Word Documents Locked

6 more replies
Answer Match 53.76%

Hey Folks,

A few days ago I picked up a particularly nasty trojan that began running ads in my desktop background - Just audio, but still annoying. I tried removing it using Malwarebytes and Spybot. Oddly enough, since then, I've had further problems. One is the browser redirects randomly to spam sites but the bigger one is I cannot access my documents (music, video etc...) or certain folders in c:\.

For example, I have a folder on the c:\ drive called work. When I click on work, it comes up as totally empty - no files. When I right click it, however, I find there are 193 files at 3 gb. My document folders have also disappeared. When I go to windows / user I find by right clicking that there are hundreds of files at 40 or so gb but I cannot find any of them by searching or exploring. I have made sure all folders are on general view (ie: not just music / video etc) but this does nothing. I now just want to back up my files and blitz the PC with a full reinstall.

Can anyone help me ? I should also note I removed IE by turning off windows features as the trojan kept attacking IE scripts. Not sure if this matters but I'd be grateful if anyone could help me...

A:Files and documents locked ?

The trouble is, you can remove some malware, but that does not automatically repair the damage it does. If it has changed system files and stuff like that, then your only sensible option is to reinstall Windows.

Also, it can be extremely difficult to find and remove some malware.

If you run a backup, then make sure to check that for malware, as well as all drives and partitions.

Unless there is some reason why you absolutely have to troubleshoot this damaged system, then I would go for a new install.

Regards....Mike Connor

3 more replies
Answer Match 53.76%


I've recently installed winXP on my new sata hard drive and everything is going swimmingly. Today I added the hard drive from my old computer to copy some files over before formatting it. The drive installed fine and the system booted just as it should. Once I got in to windows I could access the second drive just as I should be able to, all apart from the user profile folder in my documents. By this I mean when you look in the documents and settings folder and you have folders called Administrator, All Users and Application Data, then you have one for each user profile on the system, and it's that user profile folder it won't let me access. When I try and open it it just says access denied.

Please help me get in there as it's full of loads of work and music I need, plus a few pictures of ex girlfriends in their underwear.


A:[SOLVED] My Documents is locked - please help

Sorry I'm running XP sp2 all up to date.

3 more replies
Answer Match 53.76%

Hello everybody, I am running a dual boot of Windows XP and Windows Vista. So for some reason, when I went into Vista, I accidentally took control of the Windows XP My Documents, and now cannot access it when im in Windows XP. I do not know what to do to allow Windows XP permission back to My Documents :( help is needed, thanks :)

More replies
Answer Match 52.92%

I have been using office 2003 pro for 2 years. only recently I reformated C drive (Sony laptop) using restore disks. I reinstalled office 2003.
All was going well till I started to use Word 2003. I can read but not able to edit my own documents I get the message "This modification is not allowed because the document is locked"Even a new documents cannot be done. I get same message
whatever I do is not working. I removed office completly then reinstalled it and still the same proble.
I even looked at the files properties in (my documents) and made sure that the properties is set to read/write.
I'd appreciate your advice.
Thank you in anticipation

A:Locked documents office 2003

boot into Safe Mode; login as Admin
find the directory containing the files
(may be more than one; if you only store docs in your My Documents dir, then use it)
right click->properties
click the Security Tab->Advanced->Owner
take ownership of the directory (As Admin)
[select the Replace owner on subcontainers and objects]

go to Permissions
Now ADD user and give FULL CONTROL
[select the Replace owner on subcontainers and objects]

1 more replies
Answer Match 52.92%

One day, I went to my employment documents to find ALL of them where locked by Word 7. I have been able to open them in Works but I rather use Word (favorite). If not, will have to use Works. Any suggestions?


A:Solved: Word 7 Documents Locked

It could be because you have not activated your Microsoft Office software.

Or because you have an expired trial version of Office (which Word is part of).
Trial versions of Office come pre-installed when the PC is new. It's not built-in to Windows, so you only get a trial version of it.
When the trial period expires, editing or creating new Office documents with it is blocked.
What happens if you start Word and click on Help >> Activate Product?

If you are already activated, a dialog box saying so
will appear. If you are not activated, the Activation Wizard will
start. If you have an expired trial version, a dialog box will prompt
you to enter a valid product key or purchase a key online."

1 more replies
Answer Match 52.92%

Hi...I have Vista. Okay, poor me. I had my operating system reinstalled by a technician after a bad virus attack. I had the opportunity to type in my laptop's code (bottom of the computer) after about 19 usages of going into my word documents. I made a big mistake and did not and I cannot access documents other than to read. This has been a long on going issue. Hence my appearance here. I have tried using the identified manuf. code that was requested at the bottom of the laptop and I still am locked out to access. I need access to documents to revise and update them. What do I Microsoft? And what number...obviously there is a lock please someone HELP. Is there something I can do to solve this without going to Microsoft? Computer is Gateway.

Thanks, proofergal


A:Locked out; No access to revise documents

Closing dup. Please do not start multiple threads on the same topic.

1 more replies
Answer Match 52.92%

Hi, I have a friend with a problem. She has a newer version of Windows Vista than I do and everything looks very different. She thinks it is 2007, but isn't sure.

The problem is that her saved word documents lock and she can't edit them or do anything to them. The menu bar is still accessible, but the help section was no help. We tried right clicking on the document but that didn't work either. This is sort of a big problem because she obviously has lots of homework assignments that she now can't get to, email to herself, or do anything with.

Any help would be appreciated

A:Saved Word Documents Locked

??Is this of any help? Right-click the folder that you want to take ownership of, and then clickProperties.2. Click the Security tab, click Advanced, and then click the Owner tab.3. Click Edit. Administrator permission required If you are prompted for anadministrator password or confirmation, type the password or provideconfirmation.4. Click the name of the person you want to give ownership to.5. If you want that person to be the owner of files and subfolders in thisfolder, select the Replace owner on subcontainers and objects check box.6. Click OK

3 more replies
Answer Match 52.5%

Please help me figure out something.  My Motheris running vista 32 bit on a HP m7760 machine, Intel core 2 [email protected] 213ghz, 2 gb.
I am visiting and she asked me to look at her computer.  I ran ad aware, spybot, malware bytes, spybot, and avg antivirus and a rootkit problems come up....however, there are so many locked files that come up that a av scan is completed very many in fact that I feel there is a documents etc...
Should these file be locked from av scan?  i don't know the next step in which to procede.....
Will you help me?

A:Locked Files with avg scan- pictures documents etc

"Object is locked skipped", "Error Opening - (File locked)", "Not tested", "Access Denied", "Some files could not be scanned", "Password Protected" or "Encrypted" notations in an anti-virus/anti-malware scan are not uncommon. Some files and services are locked by the operating system or running programs during use for protection, so scanners cannot access them. Other legitimate files, especially those used by security programs, may be obfuscated, encrypted or password protected in order to conceal itself so they do not allow access as a protective measure. When the scanner finds such an object, it makes a note and then just skips to the next one. That explains why it may show with such notations but no action taken in certain anti-virus or anti-malware log scan reports. These are normal when using many security scanning programs so there is seldom a need for concern.NOD32 FAQ: files with "error opening - (File locked) %5B4%5D" what does this mean?BullGuard: What are skipped files? Should I be worried?AVG FAQ 2677: Information in a test result - Locked file, Run-time packedAVG FAQ 2440: Found: Contains password protected files

1 more replies
Answer Match 52.08%

Spyware Terminator brought this up about a week ago, & i removed it, & it has found it again today.

"Threat Files
<Trojan.Tempi> : C:\Documents and Settings\Allan\Local Settings\Temp\41.tmp"

My computer does seems like it's been running a little bit slower overall over the last few weeks, especially loading some particular programs such as Outlook & Firefox (2.0.016). Firefox seems to be running/browse loading a little slower than usual in the last few weeks, but i'm not sure as my ISP had been running a little bit crapily of late.

My HijackThis log file reads:


O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\NEROPH~2\data\xtras\mssysmgr.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: GA311 Smart Wizard Utility.lnk = C:\Program Files\NETGEAR GA311 Adapter\GA311.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Crawler Search - tbr:iemenu
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuit... Read more

A:Re: Trojan file: "C:\Documents and Settings\Allan\Local Settings\Temp\41.tmp"

Hi, Welcome to TSG!!
Download: ResetProtocolDefaults.reg

Locate "ResetProtocolDefaults.reg"
Right-click and select: Merge (Ok the prompt)

Post your log again and this time post the entire log please.

3 more replies
Answer Match 52.08%

I just did a non-destructive restore on my system, and I am trying to retrieve the files from the 'my old disk structure' folder. But, the 'my documents' folder is set to private, and now I can't access the folder. I was wondering if there is any way I can get around this, or can I basically kiss those files goodbye?

A:Solved: I restored my system, but am locked out of 'my documents' folder


If you follow this link it will tell you how to get access again.

3 more replies
Answer Match 52.08%

I downloaded a password protection program called Folder Access. It was causing lots of issues so I decided to uninstall it. But when I did, since I had “My Documents” folder password protected, the whole folder was locked for some reason. Now, the "My documents" folder has a control panel icon on it and displays the control panel when I attempt to open it. The folder properties under the control panel icon still show that the folder size is 20GB and has about 500 folders and 5000 files (which is about right for my documents), but it is just an ordinary "folder" and not a "File folder". Also, the folder has "21ec2020-3aea-1069-a2dd-08002b30309d" next to it (I believe this is the GUID for the control panel). So all my data is still there but somehow is hidden under a second control panel link. The system created another “My Documents” which is pretty much empty. Can someone please help me make this folder accessible to me again or give me any ideas to change registries or find the lost files?

A:My Documents folder locked/hidden under Control Panel

Personally, I would try reinstalling the program Folder Access and using the original password used to password protect the My Documents folder to unencrypt the folder.

After that I would uninstall the program.

2 more replies
Answer Match 51.66%

I Need Help!
I was wondering if it is a issue to delete files in "Documents and Settings\Username\Local Settings\Temp". I am really looking if it is safe to delete the "Documents and Settings\Kenny Hartwick\Local Settings\Temp" files.


A:Should I Delete "Documents and Settings\Username/Local Settings\Temp"

I don't know who Kenny Hartwick is, but deleting temp files is NOT a problem. Just get his permission, willya.


edit: if you click Start, All Programs, Accessories, System Tools, Disk Cleanup you'll run a nice little routine that lets you select those, among other, files to remove as well as a file compactor for rarely used files.

2 more replies
Answer Match 51.66%

I am running Vista Home Basic. I first noticed this afternoon that my "Documents" folder was empty. I searched all locations and all I found was a shortcut to one of the missing files. It gave me the following error:

The item that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to remove the shortcut?

I did a system restore to the recommended restore point. On reboot some folders and files had appeared in "Documents" but many were still missing. I tried another system restore to an earlier date but upon reboot had a message stating the restore was not successfull and no files or settings had been changed.

I had a look for my "Documents and Settings" folder but couldn't find it.

I chose options to show hidden files and prtected system files. I turned of the sharing wizard option also.

I searched again for "Documents and Settings" and it appeared in the search window, on clicking I got the error:

Documents and Settings refers to a location that is unavailable. It could be on a hard drive on this computer or on a network. Check that the disk is properly inserted and that you are connected to the internet or your network and then try again. If it still cannot be located, the information might have been moved to a different location.

I went my computer> C: to locate the folder but all I could find was a shortcut to the folder, although it wasn't showing up as a... Read more

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Answer Match 49.98%

I am laptop user. About 2hr ago, i login to my lappy and discover that my profile is different. My folders on desktop went missing and some of the setting changed. Then i try on my own to solve it but to no avail. Fortunately i come upon my C:\Documents and Settings and discover that strange profile C:\Documents and Settings\TEMP and my original profile C:\Documents and Settings\p0716499 was still there. This imply that my previous setting and files are still in my laptop. However, I cant changed back to the original profile and struck with the temp profile.
Initially i suspect is registry problem so i DL "UPHClean Service" by miscosoft but to no avail. Now currently i suspect it might be the work of a virus. I need help. Thank anyone who help me in advance.

A:User profile path change to user profile path change to C:\Documents and Settings\TEMP :\Documents and Settings...

This morning when i woke up, i discovered a icon named "syminstallstub" on my desktop. I checked online and i believe that it could be a virus. I try to find ways to uninstall it but to no avail I not sure what did my younger brother do to my laptop. I feel that im damn unlucky and encounter 2 problems in a row. Please help me solve my problems.

6 more replies
Answer Match 49.56%

System: XP Pro Ver. 2002 SP2
Computer: AMD Athlon XP 2100+ 1.72 GHz 768 RAM
Two Hard Drives- Dual Boot System
40 GB C: drive single FAT32 partition that still has W98 SE installed- have not booted from here for a long time.
100 GB partitioned drive
D: NTFS 30 GB - XP installed and boots fine
E: FAT32 35 GB
F: FAT32 35 GB

Administrator with known password
My own account with Administrator privs and no password
Guest account turned off

Normally I run my own account and use it for everything including software installation, virus and spyware protection scanners. I have been having a problem with Internet Explorer (another topic) that led me to try switching users to Administrator. I can log in fine, but the Administrator settings are apparently locked into a mode that gives it a very different look than my own account. When I try to change any settings, they do not take effect. For example, if I use folder options to try to show file extensions (unclick the "Hide extensions for known file types" box) it has no effect. When I close the Folder Options window and open it again, everything is back to where it was when I started. All this is true in safe made as well as in normal mode, This even happens with some shared programs that have settings that should be able to be changed and saved by each user.

While I am in my account, in User Accounts accessed from the Control Panel I see my account and Administrator both listed as administrat... Read more

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Answer Match 49.56%

Help! I was attacked with several viruses over the weekend. I think I have cleared them up for the most part, but the fallout from the attack lingers on. I am having FOUR problems that I cannot seem to resolve:1. Cannot perform search on the system. When I try to use the search tool I get an error message that says: "A file that is required to run Search Campanion cannot be found. You may need to run setup". There is KB article on MS site about this... I followed steps there, but problem still exists.2. I cannot gain access to any of the MMCs (Computer Managment, Services, etc..). When I try to launch the consoles I get an error that says: "MMc cannot open the file c:\windowssystem32\<console>.msc This may becasue the file does not exist, is not an MMC console, or was created by a later version of MMC. This may also be because you do not have suffcient access rights to the file"3. I am unable to change the wallpaper. When I go to dispay settings I cannot select a different wallpaper to display and the current wallpaper is the spyware no scare screen (WINDOWS ERROR System has detected spyware activity. Some system functions are blocked out.)4. When I visit the MS update site I get a blank page so I am unable to download the most recent updates.Please help me!!! Here is my most recent HJT log.Logfile of HijackThis v1.99.1Scan saved at 12:51:49 PM, on 5/30/2005Platform: Windows XP (WinNT 5.01.2600)MSIE: Intern... Read more

A:HJT Log; Locked out of system settings

Hello cschinkel and welcome to the BC forums. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.Step #1We need to make sure all hidden files are showing so please:Click Start.Open My Computer.Select the Tools menu and click Folder Options.Select the View tab.Under the Hidden files and folders heading select Show hidden files and folders.Uncheck the Hide file extensions for known types option.Uncheck the Hide protected operating system files (recommended) option.Click Yes to confirm.Click OK.Step #2Open Windows Explorer and navigate to c:\windows\system32look for the following files and write down the names of each one present:hiden.exep2.initmpf00.exemszx.exedrct16.dllvdnt32.sysklogini.dlli.a3dfltr.a3dredir.a3dps.a3dw32tm.execz.dllhz.dllwz.dllklo5.sysWrite down the dates on the above files and then sort the file listing by date. Write down the names of any other files with the same date.Step #3Put your windows XP disk into the CD drive and reboot your computer from the CD. Choose R for Recovery Console when prompted.After the boot is complete type the following command at the command prompt and press the Enter key:cd\windows\system32Now type the following commands and repeat them for each of the files found in Step #2, following each line by pressing the Enter key (replace <filename> with the actual name of the file):attrib -s -h -r <filename>d... Read more

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Answer Match 49.56%

Hi:My client's Gateway touchscreen convertible laptop has been hijacked this week. When searching using Google or Bing the initial results page comes up OK. Then clicking on most links the word "Redirect" appears in the tab and generally other search sites come up. Cannot then use the back button. Windows update returns an "Internet Explorer cannot display this page" error.MBAM & SpyBot S&D were both run at some point. Do not have the results logs but 3 trojans were found and cleaned up. One was related to "Sysguard." Do have a Hijack this log available. Tried to install SuperAntiSpyware but get a popup indicating "The system administrator has set policies to prevent this instalation." Just tried running MBAM again in safe mode and got the following Error code: 714 (0, 9). Only a very old MBAM log exists on the system.Tried resetting IE advanced settings but says "Some settings are managed by your system administrator." This unit is not on a domain controller. Looked at Windows Update settings under User Config/ Admin Templates/ Windows Update in Local Computer policy but nothing says it is configured.Any help appreciated.Thanks,Michael AndersonGateway M285-E Windows XP Tablet PC Edition 2005 SP Internet Explorer 8Microsoft Security EssentialsI'm having trouble generating my logs for you. GMER starts but then generates a bluescreen related to IASTOR.SYS with an error code beginning 0x0000008e 0x0000005Here'... Read more

A:IE redirected, sys settings locked

Hello MHAnderson, My names Syler and I will be helping you to solve your malware issues.Please note we are very busy, so if I don't hear from you within 5 days the topic will be closed, If you have since resolved your issues I would appreciate if you would let me no so I can close this topic.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Under the Custom Scans/Fixes box at the bottom, paste in the following bold text.%systemroot%\system32\*.dll /lockedfiles%systemroot%\Tasks\*.job /lockedfiles%systemroot%\System32\config\*.sav%systemroot%\*. /mp /s%SYSTEMDRIVE%\*.exenetsvcsmsconfigdrivers32CREATERESTOREPOINTPush the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedDownload and Run MBR Rootkit Scan Please download MBR Rootkit Detector and save it on your desktop. Go to Start >> Run then copy and paste the following line into the run box"%userprofile%\desktop\mbr.exe" -t Select Run when you recieve a Security Warning The process is automatic, a black DOS window will appear and disappear suddenly. This is normal. A log file will the be created on your desktop where you ran mbr.exe from. Copy and paste the contents of mbr.log on your next rep... Read more

2 more replies
Answer Match 49.56%

On Windows 7, I can see a folder called users. It seems to be used as "user documents and settings" for previous Windows version. But can't find some folders such as "application data". By searching a lot on internet, they said there is appdata which point to "application data". but in my users folder, I can't find it.

A:Where is documents and settings?

You have to have "show hidden files" clicked in explorer and you will see it in your directory.

3 more replies
Answer Match 49.56%


A:Documents and settings

Hi and welcome to TSF first we need more info ie when do you get the above message have you tried running sfc /scannow or a repair from your install or recovery disc

3 more replies
Answer Match 49.56%

I've set my C:\ drive to share all. I've set the security for all logons to Allow All and yet I do not see the directory Documents and Settings. What appears to be that which used to be under same is now under Users.... Is there no longer a Docs and Settings?


A:Can't see Documents and Settings?

Quote: Originally Posted by markg2

I've set my C:\ drive to share all. I've set the security for all logons to Allow All and yet I do not see the directory Documents and Settings. What appears to be that which used to be under same is now under Users.... Is there no longer a Docs and Settings?


No Docs & Settings under windows 7!

Now, It should be set under C:\Users\Your Account\

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Answer Match 49.56%

Hello everyone
I am trying to clean the computer and maybe recuperate some mb's.I notice in documents ans settings that I have 12 folders which I find surprising because I only have one account.I have reinstalled windows a few times before and that might be the reason.
Can I delete some of these folders?

the folders are: administrator 4.69mb
Administrator Bell 4.36mb
All users 19.0mb
All users Windows 29.8mb
Default user 333kb
Default user Windows 284 kb
favorites 122 bytes
Jean-Guy Roberge 134 mb
Jean-G-1 Bell 0 bytes
Jean-G-2 Bell 449 kb
Jean-Guy Roberge.Bell 165 mb
Jean-Guy Roberge Bell dje10d8h06
As I said I only have one account and it is :Jean-Guy Roberge computer administrator.

A:Documents and settings

Is it possible that, at some time, you have reinstalled or repaired XP over a previous on?? It seems to look like that. I believe your other diectories (Administrator Bell:All users Windows: Default user Windows: Jen-G bell: Jen-G-1 Bell: Jen-G-2 Bell: Jen-Guy Roberge Bell dje10d8h06, are all from a previous installation. This is the procedure I would follow.
1. Back up the whole lot.
2. Copy (and overwrite where needed) all the files in tmy above mentioned directories, into the remaining one - Jean_Guy Roberge. The favorites file is legit, and should remain there.
3. Delete all those I have listed.
You should now be back to the basic XP directories which are, be dafault, supposed to be there.

3 more replies
Answer Match 49.56%

I am having a real problem finding my Documents and Settings Folder for a Data Backup. I've tried view the hidden file option, Tried tutorials on this web site. I opened up all the folders when you view the hidden files option. Can someone please help me out with finding this folder. I have tried everything that I can think of, any help would be grateful. Thanks RSpanky IF this is not the right place to post this here, Could you please move it to Windows Vista post Thanks. For anyone trying to find the Folder Documents and Settings they changed it to C\ ProgramData in Vista

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Answer Match 49.56%


I have a 200GB drive with a new install of XP on it. Slaved to this drive is an old 80GB which I want to get files off of.

It tells me I don't have permission to get into Documents and Settings, though. Is there any way to work around this?


SOLVED: Thanks for the help!

A:Getting into Documents and Settings

6 more replies
Answer Match 49.56%

I recently did a clean install from xp to xp mce and before I formatted I saved my documents and setings folder to keep my settings cookies for two different users and such but when I went to the folder in mce it was totally different and doesn't list seperate folders for seperate accounts why is this. I have two users and we have different favorites folders and cookie folders how can I fix this?

A:Documents and settings

Hi cotk69...

where did you back up the Documents and Settings folder to?

2 more replies
Answer Match 49.56%

This is a bit of a long story, but here goes.

The other day my pc wouldn't boot windows (XP Pro) and a message on the screen said:
"Could not start Windows because the following file is missing or corrupt WINDOWS\SYSTEM32\CONFIG\SYSTEM"

It also advised using the installation CD and pressing "r" at the first available screen to repair the problem.

The first thing I did was to go past the first screen that appears and offers to repair your windows installation and continue to where setup looks for any existing installs of windows and gives you the option to install windows or to select the existing install and repair it. But it didn't show the existing installation of windows. So I exited and started setup over and this time took the option to "repair" at the first instance which is right after setup says "setup is starting windows"

I followed that advice and had to login to the windows installion that I wanted to repair (this was all in DOS format). So after logging into the only windows installation I navigated to the directory WINDOWS\SYSTEM32\CONFIG\ and using the DIR command I saw a file named "system" and another file named "system.sav"....both files being identical in size. So, I copied "system.sav" to "system" and then I tried to boot windows again and it booted but I though that something must be wrong so I went back to using the setup CD and this t... Read more

A:Need help with my Documents and Settings

Hi .

Have you tried simple replacement of the folders by cut-and-paste?

Is your old profile still reflected in Control Panel/User Profiles?


1 more replies
Answer Match 49.56%

My OS is Win XP Pro installed on D drive. Win 98 on C drive. Can I move documents and Settings folder from D to C drive. Kindly advise.

A:Documents & Settings

16 more replies
Answer Match 49.56%

Hello - I'm running Windows XP Pro on a Dell with 384MB, 866MHz. My problem is I have multiple user accounts created. My own account is an administrator account. When I choose Start -> All Programs what shows does not reflect what's in my c:\Documents and Settings\Mike\Start Menu\Programs. Instead it appears to be using a combination of c:\Documents and Settings\All Users and c:\Windows\Start Menu\Programs.

I've also noticed that my default "explore" starting folder is c:\Windows\Start Menu\Programs. This seems to be the only account affected by this.

Does anyone know how to re-point this all to c:\Documents and Settings\Mike...


A:XP Pro Documents and Settings help

The user profile may have become corrupted, which can be deleted and Windows will automatically recreate it. To delete it depress the Windows key and click the Break key. Select the Advance tab and follow the menu options.

2 more replies
Answer Match 49.56%

In this folder, I currently have 4 folders:
All Users
[email protected]@@@@
[email protected]@@@3###

How do I remove the unneccessary accounts? How do I switch between them?

A:C:\Documents and Settings

Deleting User accounts (needs Administrator log-on) is as per the link below:
All user data associated with the account will be lost, be warned.

3 more replies
Answer Match 49.56%

Long story short, I have moved my music and iTunes folder from my old XP pc onto my new vista laptop. On my XP pc the music folder was in C:documents and settings/chris/my documents/music, I have moved the iTunes folder and so all my music appears in iTunes but none of the songs can be found or played, I.E Itunes is looking in the wrong place.

Now i did this a while back on the Vista machine and got it to work, i somehow created a "documents and settings" folder on the C: Drive. But I have since had to factory reset my laptop and now when i try to do the same this doesnt work?! Every time i try to it comes up with an error message saying i "dont have permission".

Anyone had the same problem or got any tips on how to overcome this?!

Help would be greatly apreciated!!!


A:Documents and settings

7 more replies
Answer Match 49.56%

why when i go to my documents and settings i have myself and another two folders called. administrator&administrator followed by the pc serial number??

also i have alluser witch is normal i now but as im the only user at presant why is this?

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Answer Match 49.56%

For some unknown reason under Documents and Settings there are several subheadings containing identical or similar files. Is there a way to either eliminate or consolidate these duplicate files? Right now to access a given file I have to search through all of the subheadings, and, or all files.

A:Documents and Settings

can you be more specific?

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Answer Match 49.56%

In Documents and Settings I have five profiles: Administrator, All Users WINDOWS, Joe Webber, LocalService NT AUTHORITY and NetworkService NT AUTHORITY. I am the only user of my PC and I am not connected to the internet (I use the local library system), so I would like to put all the relevant material into one profile and delete the rest. Is this possible and if so which one should I choose to keep?

A:Documents and Settings

8 more replies
Answer Match 49.56%

I have a small network of 2 computers. Both are running Windows XP Pro. I want to access the documents and settings folder over the network so I could back up this folder onto the other computer that has the DVD burner. When I try to access that folder I get this message:" not accessible. You might not have permission to use this network ressource. Contact the administrator...Acess is denied." I have gone through all the share procedures, I can access other folders but not this one. I even mapped a drive but still no go. Does anyone have any knowledge about this problem. Is this folder non-sharable?

A:Documents and Settings

11 more replies
Answer Match 49.56%

For whatever reason, I have two personalities under documents and settings. One is rln and the other is bob. Is there a way to consolidate these? ...other than a complete reload after format and fdisk? I have Win XP Pro. I will appreciate whatever advice that you can give me.

A:Documents and Settings

Copy/move everything important into one of your personalities and then delete the other one?

3 more replies
Answer Match 49.56%

I have my own laptop but son and hub use the main desktop in our home. The harddrive, however, is just about full. So I've been looking around and see SO MUCH, what "I" would call junk .... but then again, I'm not sure. Compared to most of you here I"m sure I am a novice.

Anywho, I did a general search for *.gif and came up with 7,553 files !!!! Lots of these are under, for instance, Documents and Settings, default user, desktop, then TONS of files under there.

Also, to sign in on my computer there are 2 options ..... but under documents and settings, there are HP administrator, all users, default user, drag racer v3, administrator .... what are all these and are they necessary?

Sorry if these are stupid questions; am afraid to just start deleting !!

A:Documents & Settings

Welcome to Windows Seven Forums.

It sounds as though loads of different user accounts have been set up on your computer.

Go into Start>Control Panel>User Accounts....... and see just how many accounts are on your hard drive. You'll then need to liaise with your menfolk to see which ones can be deleted.

9 more replies
Answer Match 49.56%

how can I change this directory so I can get ito it
I have tried the normal and it stops me every time

the reason I have a program tmpgenc that places a lic file in a sub directory
once the program stuffs up it cant be reinstalled untill this file is deleted


A:documents and settings

Quote: Originally Posted by 3doz

how can I change this directory so I can get ito it
I have tried the normal and it stops me every time

the reason I have a program tmpgenc that places a lic file in a sub directory
once the program stuffs up it cant be reinstalled untill this file is deleted


Hi 3doz and welcome
I suspect that even if you could get the lic in there it would probably not run. Its an XP app, I suspect it would have more problems than just that. My question is do you have a machine that can run a virtual machine (IE XP mode)?

That would make it easier.

Ken J+

4 more replies
Answer Match 49.14%

So recently today I got an issue that came up. I am the only admin and only user on the PC.

While I was wanting to change my audio device I got a message that read "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator."

It also is making it so I can't open control panel, settings at all, and many other apps that are pretty important. Anything branching off from Control Panel and/or Settings is also locked up or just won't open.

When I open settings it just instantly closes with no error message. Control Panel and the Audio Settings give the error box that I put below

Error message box here.

I'm not sure what is going on and I tried looking into it and nothing was helping. Any ideas?
Also here is the policies (I'm sure you will end up needing it XD)

A:Settings and Control Panel Locked?

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Answer Match 49.14%

To who ever can help me. I forgot my log in password. So from there I ended up in BIOS settings. From there I somehow managed to make up and set a password for the settings password. I know that password tho ! But now in F2 I can't get the right sequence to boot my windows CD to repair or put the computer back to beginning. And F12 those settings are frozen. I cant move nothing. It says failure..when I try and RUN the CD. It says I don't have it on the right boot drive. Please help me. Thanks..Gina !

A:f12 settings froze and locked out my computer please help me

You must really love setting passwords. You should probably take a break from that if you're not going to remember them.I'm not clear on the error messages you're getting but you need to go into cmos/bios setup and set your optical drive as the first boot device. Then try the Vista disk again.

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Answer Match 49.14%

Hi, a few of my games and flight sims look bad on my monitor and it's a chore having to tweak the monitor and video card settings to improve the picture every time I load them, then adjust the settings again when I exit and go back to general PC use. 
I've got an Nvidia GeForce GTX 770 and I'm wondering if there's an option or something that would allow me to lock a certain set of brightness/contrast/gamma/colour settings to a particular game, so that the settings automatically kick in whenever I load that game without me having to tweak them in?

A:Can different graphic settings be locked to different games?

I don't know of any actual settings that would do what you want, but there is an app from Nvidia themselves that I think will get the job done. Here's a link to a quick story about it

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Answer Match 49.14%

I plan on doing a fresh install of XP on a computer that is running Windows 2000. If I was to copy the 2000 Documents and Settings folder onto a network drive, then install XP, then copy the Documents and Settings folder back to XP (overwriting the default installed one), would this work?

If not, could you give some insight on which folders I can copy back.


A:Documents and Settings: 2000 = XP?

First, I would just copy parts of it:
Documents and Settings/Your_name\Cookies
Documents and Settings\Your_name/Your_name\Favorites
Documents and Settings\Your_name\Local Settings\Application Data\Microsoft\Outlook (or wherever your email and address book are located)
C:\Documents and Settings\Your_name\My Documents

If you copy the whole Documents and Settings folder, you'll end up with junk you don't need, and several files that can't be copied (NTUSER.DAT, NTUSER.DAT.LOG, INDEX.DAT are a few).

1 more replies
Answer Match 49.14%

Hi! I was trying to follow instructions on copying my Mozilla bookmarks & had this problem when asked to "Navigate to: C:\ Documents and Settings \ "your user name" \ Application Data \ Mozilla \ Firefox \ Profiles \ default.random characters \ Bookmark.html"

Here is the problem, I will attach a "print screen" so you can see what I see. By the way, I have a Dell laptop Inspiron E1505, with Windows Vista.

Please let me know if you need any more information, as I am a newbie! and it's my birthday today, so I'll consider your help a gift!

Note, when I explore C drive, the Doc and Settings option I'm used to seeing appears as only a shortcut.

By the way, the reason I want to copy bookmarks in Mozilla is because Mozilla is not functioning now, so I'm going to try & reinstall it.



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Answer Match 49.14%

I hope i posted this in the right place. I'm not having a problem or issue with my computer. I was just trying to figure out what's supposed to be in the
Documents and Settings Folder in Windows XP.

I have 10 folders in mine & i'm the only person who uses my computer. Some of them are hidden so i'm assuming there important and shouldn't be touched
but i'm not sure.

Hidden: DefaultUser, Local Service, LocalService.NTAUTHORITY NetworkService, & Network.NTAUTHORITY

Showing: Administrator,Administrator.CHEVY1386000BB,Administrator.FREYA
All Users & Freya

Should there be 3 Admin accounts?

My user profile is FREYA. Does that mean that Administrator.Freya is also me. Its kinda confusing. Maybe i should just leave it alone. I dont want to screw something up.

Oh also, Chevy was my old user profile before my sister got in my computer and deleted it. Yes my computer is now password protected. Lol


A:Documents and Settings folder in XP

All Users, Default User, LocalService, NetworkService and Freya are normal.

The others result from things like removed accounts and Windows reinstalls over top of what's already there.

It's safer to just ignore the extra stuff until your next clean install unless there is a lot of space used. You have to be a little careful. For example, one of Local Service and LocalService.NTAUTHORITY is the current one; you have to figure out which is current and only mess with the older one.

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Answer Match 49.14%

I am logging onto Novell server which uses a Novell login (irrelevant) and also logs onto a Windows XP profile as well, both using the same password. For some reason the documents and settings of the profile disappear. After close examination Windows is creating new profiles e.g user.000 and user.001. The documents and settings are still there and can be recovered with a system restore but why does this happen and what can be done to rid this issue?

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Answer Match 49.14%

For some stupid reason, my friend accidentally deleted his Documents and Settings folder and doesn't know what to do. All other accounts on his computer (Windows XP) can't run installed games or change settings. Only the administrator account will work when running games or changing settings. Also, his theme has disappeared from the blue taskbar to Windows Classic, almost as if the whole theme was deleted as well. What should my friend do? Please respond immediately or as soon as possible, he needs his computer.

A:Deleted the Documents and Settings

create new accounts and reinstall programs or just reinstall windows

2 more replies
Answer Match 49.14%

I am new at Windows 7, have a new machine and I am trying to save an excel file but I can't find Documents and Settings when I go to do a 'save as'

Would appreciate some help on this


A:Can't find Documents and Settings

Because what you are looking for is in C:\Users\[username]\Documents
Documents and Settings is no longer what you use like you did in Windows XP.

3 more replies
Answer Match 49.14%

When I send something to my desktop, it does not go where I think it should. I have 2 users in my C:\Documents and Settings. (I did not put either of them there). I sign in with Username. It does not go there in Username, Desktop. It goes to Username.ROOTS, Desktop, and shows on my desktop. If I put something in Username, Desktop, it does not go to my desktop. I do not have a Username.ROOTS shown in User Accounts. No other accounts. If I go to User Accounts, and make Username1, and sign in with it. Then delete Username, will it get rid of Username.ROOTS. Also will it make a Username1.Roots, and use it. I would like to get rid of these extra accounts in Documents and Settings.

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Answer Match 49.14%

hi everyone i am trying to find the documents and settings folder in windows 7i have gone into the c drive and under user there is nothing and there is nothing about documents and settings in the c drive, there must be a hidden folder somewhere that i carnt seam to find, i have had a look up this on google and everything on there that they surgest i have tried and i still carnt find this folder.anyone help.

A:documents and settings folder


You probably know that the C:\Documents and Settings folder doesn’t exist anymore in Vista. It was replaced by the C:\Users and C:\ProgramData. Vista uses symbolic links pointing to these new folders for compatibility reasons. However, many guides still refer to the old folder structure. There is a simple trick for using the old folder name in Windows Explorer, though. This way you can find configuration files easier.

If you want to see the symbolic links, you have to enable first “Show hidden files and folders” in Folder Options. To access the Folder Options you must press “ALT” in Windows Explorer to make the menu visible. You’ll find them under tools.

Now, you should be able to see Documents and Settings. But if you double click on it, you’ll get an error messages. Even administrators don’t have enough NTFS rights to navigate to this folder. It is not even possible if you change the rights by taking the ownership.

You can, however, navigate to subfolders of Document and Settings by entering the corresponding folder name in the address bar of Windows Explorer. For example, just type C:\Documents and Settings\%username%\ and you will see all of the user profiles’ subfolders, you know from Windows XP.

^ Hope that sheds some light.

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Answer Match 49.14%

So, little by little I am learning about the differences in XP and Vista. Well, one of them is that Vista no longer uses Documents & Settingsfolder, but a Users folders.

If this is true, why do I have a D&S folder under my Vista boot when I do a explore and why can't I open it if I am the administrator?

Not really killing me but it sure is bugging the heck out of me.


While trying to help another member here, I noticed that there are some remmants of games and apps that I have recently deleted still on my registry. I use Tune Up Utilities 2008 and I thought this would have taken care of this junk but, apparently, I thought wrong... how do I get rid of the junk files in my registry w/o messing it up?

A:Documents & Settings... + Other issues

Hi astalavista,

In vista you will find what look like folders for all the usual suspects from XP My documents Documents & settings and so on

These are not folders but what Microsoft calls Junctions (on other operating systems they are known as symbolic links)

They are basically a type of shortcut used to point programs looking for the old locations to the correct vista location

They are not editable even by the admin

You can create them yourself - do a search on "vista symbolic links" on MS site to get full info

If you type "mklink /? at a command prompt you will see some of the options available

hope this helps

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Answer Match 49.14%

I recently put together a new computer. I installed WinXP for home on a new hard drive and then installed my backup.

I caused this problem when I installed the backup by telling it to install "Docs & Settings" within the Docs & Settings folder. So now I have a documents & settings folder within the documents & settings folder. Although everything works beautifully, this bugs me and I would like to get rid of one of these folders. One of my concerns is that the folders and files within the 2 folders are not identical.

I can't believe I'm the first to do this, but I have been unable to find any reference to show how to fix it. I would appreciate your thoughts on how I might resolve this. I would prefer not to have to do a clean install.

A:Two Documents & Settings Folders

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Answer Match 49.14%


I connected my 160Gb HDD (has WinXP on 1 of 3 partitions) as a slave to another computer (with 40Gb HDD and also WinXP) to backup some files I stored in "My Documents" of the slave drive(i.e. 160Gb). The problem is I cannot access "D:\Documents & Settings" says something about not having enough rights/priviledges.

Does anyone know how this can be overcome? I have no problems with an 80Gb HDD that I tried previously.

A:Documents & Settings Access

Try this:

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Answer Match 49.14%

I use this folder to keep icons on the desktop for our users. A few computers in one of the labs have this folder missing. Students probably got to messing around and deleted it.

Is there anyway to rebuild this folder to serve it's purpose or am I going to have to re-image the machine?

A:C:\documents and settings\all users is gone!

Hi Seth

You might first check to see if those pesky students changed the folder's properties to hidden - just as a prank [set the View in Windows Explorer to show hidden files temporarily].

That's the nice thing about having a backup image handy = they are great for computer labs at schools.

Best of luck
. . . Gary

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Answer Match 49.14%

Can anyone explain to me how to transfer my "Documents & Settings" filed named "USMT2.UNC" ....from Windows XP to Vista?......

Vista uses a different program called "Windows Easy Transfer"....

I have saved the file on CD and cannot get it to transfer....HELP!!!!!!!


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Answer Match 49.14%

Computer Information:

Microsoft Windows XP Media Center Edition
Version 2002, Service Pack 2

HP AMD Turion 64 Mobile ML-34
1.58 GHz 1GB RAM

Recently I had to use PC recovery (hard drive not disks) because windows would not load due to registery files in the hive. I then chose the option not to delete anything but to replace what windows came with thinking I woud not loose any of my files.

Now when I log in I had to create a new account. It's an administrative one, and when I looked for some of my files in My Documents and Settings I chose my old profile folder but it says it is empty and the message "access denied" pops up when I try and open it. My question is, Are those files deleted, or can I recover them?

A:HELP: Access to Documents and Settings/

Sure this is a stupid question, but did you check Control PAnel/Users just to make sure there arnt any other users loaded

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Answer Match 49.14%

I need to be able to get into C:\Documents and Settings and VISTA Home Premium 64 bit does not allow me.

I have checked of in Folder Options show Hidden Files and Folders.

Any other suggestions would be appreciated.

Thank You

A:How can I open Documents and Settings

Originally Posted by hlaskin

I need to be able to get into C:\Documents and Settings and VISTA Home Premium 64 bit does not allow me.

I have checked of in Folder Options show Hidden Files and Folders.

Any other suggestions would be appreciated.

Thank You

In vista all users profile will be in users folder. In c:\users\ u can find all your desktop files and your documents. But documents and settings in c:\ is not a folder it's a shortcut to users folder. That shortcut is a system file so u cannot get into..

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Answer Match 49.14%


i have installes new copy of windows xp professional. but in documents and setting prevous folder of user account stays and new folder is created

All users,local host , and new folder for loca host. how can i delete previous folder.

i tried to fomat System drive by installing Win xp on other drive. but it does not allow me to format.

At startup it gives no option for formatting system C:.
Please help me out.

A:probelm with win xp documents and settings

Right-click on My Computer, and click Properties. Click the Advanced tab. Under User Profiles, click the Settings button. Click on the account you want to delete, and click the Delete button.

If you want to format the hard drive, you have to boot with the Windows XP installation CD. You cannot format the C: drive / partition from within Windows.

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Answer Match 49.14%

I was having some odd problems with my computer last night, so I shut it down and let it "rest" overnight (something I rarely do; my computer tends to run 24/7). I'll try to explain the odd problems in detail:

Last night I was steaming a movie to my XBMC like I do all the time, and the
video randomly dropped and wouldn't stream. XBMC couldn't find my computer anymore, so I went in to check out the problem on my PC. While I was in the computer room, I decided to hit "Send/Receive" in Outlook because I was expecting an e-mail. About 5 seconds after doing that, the computer froze hard. I gave it a minute to do something and then performed a hard reboot.
When the computer restarted, I went back to streaming my movie again. Finished the movie and a few hours later was ready to go to bed. I went to fire on iTunes because I like to catch up on old podcasts before going to bed. About 10 minutes into the podcast (I think) I hit send/receive in Outlook again, and the computer froze again. This time I didn't want to mess with it so I just turned the computer off.
This morning, when I woke up, I went to check my e-mail and I got the "we need to check your data file". While that was happening, I received the expected e-mails, and since then, the data file has been checked completely.
Next I went to launch Firefox so that I could do my normal morning rounds on the internet. When I launched Firefox, I got prompted by about 10 add-ons that ... Read more

A:Documents and Settings folder gone?!

Microsoft did not trash the "Documents and Settings" folder in Vista; they renamed it "Users."

3 more replies
Answer Match 49.14%

I recently reinstalled Win Xp. I use Windows Explorer quite frequently. When I open the tree :My Computer
+ Local Disk(C)
+ Documents and Settings
+All Users
+Default User

How did I get Owner ? All the other times I've installed XP(many),the "Owner" has been my name that I give the computer.

A:Documents and Settings-users

Is it a recovery disk or an actual Install disk? Just create a new user and delete the Owner one.

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Answer Match 49.14%

I am using windows Vista. I have a Documents and Settings folder and a Users Folder. They seem to be exact duplicates. The Users seems to be in use more than the Documents and Settings. I would like to delete one or the other but do not want to corrupt my system. Is it safe to delete one and if so, which?

Is this a result of running a registry optimizer?

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Answer Match 49.14%

I would like to be able to access the detail within this folder.
Access is currently denied by the system for both local and Administrater users.(and only me on comp)
I have already changed Folders view> hidden/hide protected
still no joy

any comments or a tutorial as im not the only one who would like to view these details


A:access documents and settings

Documents and Settings is not a real folder. It is called a Junction and it is there to allow legacy programs to interface with the Windows 8 folder structure.

Windows 8 uses C:\Users to store what was once in Documents and settings.

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Answer Match 49.14%


I recently turned on my laptop to find my whole area had been taken over by something called TEMP. Theres only one area on my laptop it should be Bobby, Me. As you can imagine i was quite shocked because im not very clever when it comes to PC stuff. Anyways i went on Drive C, then Documents & Settings, and my Area is under ADMIN now, theres also this other folder called TEMP, which is what i seem to be logged in on now. I tried to delete it but it said windows needs it to work properly.
I've searched through the ADMIN folder, and all my stuff is in there, is there a reason why its logged on this TEMP folder, is there anyway to change this? is this normal? does every area have a TEMP folder?
Any help would be greatly appreciated because im quite stuck, i know all my files and folders are there etc. i just can't access them because when i log onto the pc it logs onto this TEMP folder, when i did get access to my documents it changed to documents and settings//TEMP, which is when i realised it wasn't my area, even though the homepage background etc had changed.
In my Documents and settings folder theres 4 users, ADMIN, which is my normal area, All Users, Guest, and now TEMP.
Also after just going on My Computer, it says Shared Documents and Bobby's Documents, i thought i had solved it, but when clicked on Bobby's documents the path changes to: C:\Documents and Settings\Temp\My Documents

Please if anybody can suggest any solution i would be ver... Read more

A:Need Documents & Settings, also Area Help

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Answer Match 49.14%


My C:\Documents and Settings folder has become inaccessible. I would appreciate some help in finding out what is going on and correcting the situation.
When I click on it, a Location Not Available Message Box is displayed with the message: C:\Documents and Settings is not available. Access is Denied.
Its Windows Explorer Icon has an arrow on it like that for a shortcut.
The Properties and Settings, General Tab displayed after right clicking on it contains the following information:

Documents and Settings
Type: File Folder
Created: Tuesday July 14, 2009, 1:08:56 AM

The Security Tab indicates that everyone has permission to do everything.

I have tried to access the folder in Safe Mode. This didn't work. I also tried a system restore, and it didn't work either.
I have been using my personal account which has Administrator Privileges.
If I am unable fix this I will have to re-format the drive and re-install Windows 7. I really don't want to do that.

Any help would be most appreciated

Bill Bos

A:C:\Documents and Settings has become in-accessible

Hello Bill,

That's because that location is a junction point and not a real folder. These junction points are used for backwards compatibility for older programs that still reference the old location in XP and prior instead of the new location in Vista and Windows 7.

Your My Documents folder, without the shortcut arrow on it, is actually located at this location instead:

C:\Users\(user-name)\My Documents

Hope this helps,

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Answer Match 49.14%

hey guys, ok i was trying to check all of the stuff on my hardrive on another computer(long story) and then i view the harddrive, look in the drive letter, click on documents and settings, and the folder that used to have around 40 Gb of stuff in it is NOW EMPTY, and when i click on the folder it says "folder is not accessible access is denied" PLEASE ANYONE HELP ME.

ps when i hgihlight the harddrive on my computer it says that i have 94.9 GBS used but i dont know wher all that is located...

A:Solved: Documents And Settings Nothing Is There

10 more replies
Answer Match 49.14%


Recently when I restarted my computer, it started up without my settings (background, files, etc.). At first I thought them to be lost, but in Documents and Settings I found my user name folder (John Smith) with all of my files and data in it. However, there is also a new folder (John Smith.JOHN) which seems to be the "user" that my computer is starting up to (i.e. the favorites in this folder match the favorites that are now being displayed on my computer). This new "user" is not listed in the Control Panel Users menu.

How can I delete this new folder and get my computer to start up with my old settings? In other words, I wish to delete "John Smith.JOHN" and only have "John Smith." It should be noted that the "Administrator" folder in Documents and Settings has the exact files as the new John Smith.JOHN folder. I would like to be the sole administrator and have my old files back in that folder. I cannot figure out how to do this since I cannot delete "John Smith.JOHN" while I am logged in as this profile. Again, I cannot switch users as this "user" does not exist except in the Documents and Settings folder.

Thank you sincerely for your help and advice.

A:Users in Documents and Settings

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Answer Match 49.14%

Hi... Please someone help me solved this warning. during i open my computer t his warning pop-ups and i dont know how to remove it, or to fix it. thank you in advance.

A:c:\documents and settings....giwldvix.dll

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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Answer Match 49.14%

I am in serious trouble, I have a computer with XP installed, have a Maxtor 160GB hdd, have many homework inside my own folder (I have an assignment due 3 days from today) and when I opened up my comp today, my comp said my C:\Documents and Settings folder is corrupt. I do not know what I should do to fix this problem. Please help, anyone, please~?

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Answer Match 49.14%

I have an XP Pro 32-bit machine running with a secondary hard drive that has a Vista 64-bit system. I need to access the Documents and Settings folder on the secondary HD. However, I get access denied when I try to access that folder. I disabled simple file sharing, but the security tab is absent on that particular folder. It is present on other folders, including the accessible ones on the secondary HD.

Logging in as Administrator in safe mode did not help.

A:Can't access Documents and Settings

To clarify, you want to access documents on HDD2, in the Vista x64 file structure from HDD1, running Windows XP 32 bit?

If that's the case, you need to set the folder permissions to allow anyone to access it. You said that the security tab wasn't present when you went to file properties, so I think that means the folder you are trying to change is a subfolder of a directory that has private permission settings.

For example, if you wanted to be able to access My Pictures inside the My Documents folder, I believe you would have to first change the permissions to My Documents, then go to My Pictures and change the permissions. Keep going up one level at a time from the folder you want to share and change the permissions. Let me know if this works.

3 more replies
Answer Match 49.14%

I think somehow somebody deleted my windows xp's Documents and setting,
now I cant refresh in desktop,
And when I open my laptop there is nothing I can see in my laptop screen, only Recycle bin. And nothing,
now with Windows task manager, I search for files that I want to open, and open any files.

Help me to repair my WINDOWS XP OS.

A:[Help] Documents and Settings deleted.

Help me to repair my WINDOWS XP OS.Click to expand...

How to Perform a Windows XP Repair Install

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Answer Match 49.14%

I made a new user account under Windows XP Pro and deleted my old one. Then I saw the old user's folder. I tired to delete it but I couldn't and an error message popped up:

That folder is 3.48 GB heavy and contains over 13000 files.
I also tried to take ownership of that folder. No luck.

So, please, if you know how to solve this problem, let me know.


A:Documents and Settings\User


Firstly you can run chkdsk - hopefully that will sort out the strange file name:
To do this go to Start -> Run -> type chkdsk c: /r -> click Ok . When asked if you want to force a dismount say No. When asked to schedule the check at the next startup say Yes. Restart your PC to allow chkdsk to run.

Then you can download Unlocker, save it to your hard drive and install it.
Once installed
-Right click on the User folder
-Select Unlocker
-In the Unlocker screen choose Delete under action
-If any processes are locking the folder select Unlock All, If no locking handles are found press OK

4 more replies
Answer Match 49.14%

I just booted my Windows 8 machine and it had to do a system restore for some reason, and I just noticed that I can't open C:\Documents and Settings... is this normal?

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