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MS Support & Remote Access/my PC-Recomend any xtra Security Measures?

Q: MS Support & Remote Access/my PC-Recomend any xtra Security Measures?

TIME IS OF THE ESSENCE MS SUPPORT will take remote access in a few hours. If there is anything else you recommend I do for security purposes let me know asap.

Short story - MS Support working to resolve issues started after restart hangs during the install process for Aug 9, 2011 Windows Updates.

The MS team leader on my account calls this morning requesting that she and the two other MS analysts be allowed to take over my Dell by Remote Access tonight and work hands on my system.

I use the involved PC mostly to support software I use when consulting to a US Agency. So I started with the Operations Manager. These are the items in place:
MS Support is on approved list for the government agency I work for as a consultant.
MS identity confirmed by my employer.
MS already under non-disclosure agreement with employer.
Employer had me install a program today that protects the files with their data in it that is stronger than what I normally use.
A clean boot has been done and there are no non-Microsoft services running
The installed program also requires me to click a button once per minutes to show I am watching and kind of like UAC will make me respond affrimatively to allow them to proceed to open any folder, run any exe, run cmd
Employer had me shred some files (temp, %temp%, some of their files, and some individual files using my software which meets Dept of Defence 5220.24-M(ECE) protocol
There were a few files and folders they had me shred with the Guttman method that was the shredder on the software package .
Don't need to worry about backups, they are done.
There were very few personal files or photos so I have moved them to a flash drive and external hard drive and then disconnected both.
I have run the lowest level Kaspersky 2012, malwarebytes and Super AntiSpyware to check for anything unclean.
For no reason, but I have disconnected all devices uneeded like the printer and this machine has never had anything like I-tunes installed.
Cache for IE8, Office, Adobe and Java are cleared.
Cleared
So even though I trust the MS team, and my employer give a thumbs up, am I missing anything that should be move. monitored, removed or installed?

But here is the one that made me turn to you all. The MS prework checklist requests i leave the PC attached to the network and do not make any changes to any groups settings. My employers guide says they prefer (but never says require) to have my PC go through this as a stand alone unit and use a hard wired connection while support is on?

The normal state is not even connected to the Internet or the Intranet but I am going leave homegroups alone and leave network up and connected so it is the same state as when the Windows Updates were happening, unless someone posts a reason not to do so.

Should I copy to flash and then delete all Carbonite directories?
Do anything with Event Viewer logs or IIS, other logs or DNS cache?

I have used and experienced remote access before but is there anything about having MS support doing the probing that I shoud be aware/look out for?

MS has said they will not get off tonight as lons as I can keep awake and click that button or until it is resolved. So I will try to watch sevenforuims an maybe be on IM on the other pc if still connected.

I hope this is actually my train pulling into the station but somehow I do not hold out more hope than all of the other fails. But we must be getting close, they spent an hour looking at what is happening when the Cryptographinc Services start, the log on and password , the what is happening as Cypto tried to open certain files and cannot. They seemed excited but let on nothing to me I could make heads or tails of.

Fingers Crossed.

A: MS Support & Remote Access/my PC-Recomend any xtra Security Measures?

You indicated that you have already confirmed this is Microsoft Support and have gone through the steps required by employer. I see no reason not to proceed and get the issues resolved so that you can properly do your job.

Do NOT use the contracted Support Space services, which provides free support for Virus & Malware Removal and Windows Update from Online Support Services .

7 more replies
Answer Match 65.94%

Good day,

RE: Dell Dimension tower 6 yrs +, Vista Home Premium SP2, Avast Free, Windows Firewall

My 81 yr old mother, who I'm proud to say isn't afraid of using computers, mistyped a URL on May 26, 2015 resulting in a pop up message stating that her PC was infected and to call 866 250 6058, which is support.me.

She tried to call me to find out what to do but I wasn't available, so unfortunately, she called the 866 number and followed the instructions from "Angie".

My mother typed H H H ( don't know in which screen ), then clicked OK

She was then instructed to go to the support.me website, and was told to enter code 379855, and click RUN. She clicked RUN again, then OK and restarted her PC, which appeared to run normally without any errors or pop ups. She wasn't asked to pay for the service and therefore didn't provide any credit card info.

My concern is that she may have unknowingly installed remote access software from support.me.

I've told her to not use this PC but to use her laptop from now on.

I've searched online and the following link shows the webpage where the code is entered, which appears to be connected to the logmein remote access tool.

Support Scams - some scammer tricks

I could not use System Restore as it had been disabled and no restore points were available. I've tried running Kaspersky Virus Tool, Panda Security and ComboFix from the desktop and in Safe Mode, but they all freeze up at some point. I did run chkdsk C: /F /R ... Read more

A:81 yr old mother called support.me, remote access install?

Combofix should never be used unless supervised see if you can run our scans and post results PCHF System Scans if they wont run search google for rkill and run that then run our scans if you reboot you will have to run rkill again I am mobile so cant give a link to it now

3 more replies
Answer Match 65.1%

I got a pop up that was loud and wouldn't let me close it saying, "your computer has been infected call Microsoft" and I did because I turned it off and it was still yelling st me when I turned it back on. I gave the tech remote access and he said I had a tiny something trojan virus. Well I didn't fall for paying, got off the phone, held power button down and turned computer off. Am able to use it fine now with no more warning but am I safe after giving the remote access? I was on the phone for about 30 mins while he was going around to different areas in my computer telling me what all of the "problems" were.

A:Gave remote access to a "Microsoft tech support" am I safe?

It wasn't Microsoft, it was a scam.   I suggest you have a look here and create a new post asking for assistance to ensure your computer has not been compromised .

1 more replies
Answer Match 65.1%

can someone who really knows alot about security tell me what are the measures that they take to ensure safe surfing and excellent maintenance to their pcs?

A:security measures

Any of the Norton products should do the trick. Internet Security or SystemWorks by Norton are good products to have.

4 more replies
Answer Match 64.26%

I need advice on how to secure my computers from the people I thought were Dell support. They took online access to my Laptop and netbook a Dell Inspiron mini 1012, runs windows 7 starter. The CPU is an Intel Atom N450 has 1gb of memory, I also have a Dell laptop my daughter gave me a few months ago. The dell is only a few months old.
The Dell M5040  AMD E-450 APU  Graphics Radeon HD 1.65. Memory 3 gb,  64 bit system running Windows 7 premium. I wanted to format the hard drive and reinstall windows 7.  I had trouble getting into the bios or into the boot to set the boot order.
 
I phoned a number I thought was Dell support, I got through to a very nice Indian chap who said he would sort all my problems out for me, and then said it would only cost £131.00.  The alarm bells were ringing by now but I had let him have remote accessto the Laptop thinking it was Dell (I know). The company is called Techvedic, they said I would have a 12 month “Technical support”. They put a document on Laptop. Only I really do not want them in my computer again.
 
 At the time I said I would have to check my bank as I did not have that sort of money, he was keen that I should clear my problems.  At that my point when just as I was telling the guy I could not afford it (by now I knew this was not legitimate)  my friend walks in.  He hears me talking with chap on phone and promptly offers his credit card.
 Long st... Read more

A:Advice after remote access from untrusted Technical support (Virus issues too)

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Up... Read more

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Answer Match 64.26%

Quick background for me is that im 18, love computer and currently the tech support for my family(close and extended), neighbors, family friends, etc etc. While I dont have the strictest policies I do try to keep my home network along with anyones computer i work on non-infected.

Some of my scheduled task are: Nightly backups to a WHS box.
Nightly full system virus scans (Avast! home) on all desktops and the WHS. Laptops dont have scheduled taskes but my WHS warns me if i dont do either after a week.
Automatic updates on Avast and Windows/linux(gentoo based so not completely automatic)
And general precautions:My servers(except WHS) are on a different subnet as my desktops.
Servers are all linux except 1 and ssh is on non standard port with ssh only via keys
Servers also do mail and that is scanned for viruses
Router's UPnP is disabled, default password changed
Only needed ports are forwarded
Wifi clients can't communicate with desktops except for WHS.

I know this isnt completely Win7 related but i do have a few machines running it. i listen to a few security podcasts because they are interesting to me but I don't think im overly paranoid(no pseudo-random 265bit passwords).

Do you guys have any extra suggestions for me to do? Does windows7 introduce any "features" i should be on the lookout for?

A:Are my security measures adequate?

Your security measures are excellent except that fact that you are using just 1 anti virus. there are many things that antivirus misses during scans. hence you should also use Malwarebytes.org alongwith avast.

6 more replies
Answer Match 64.26%

Ok tech peeps. I have followed the advice given, uninstalled kazaa, ran cws, spybot and adaware. Now this is my new hijack log. Is it kosher? Seems like there may still be some unhealthy materials.

Logfile of HijackThis v1.95.1
Scan saved at 12:37:46 AM, on 12/29/2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
H:\WINDOWS\System32\smss.exe
H:\WINDOWS\system32\winlogon.exe
H:\WINDOWS\system32\services.exe
H:\WINDOWS\system32\lsass.exe
H:\WINDOWS\system32\svchost.exe
H:\WINDOWS\System32\svchost.exe
H:\WINDOWS\system32\spoolsv.exe
H:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
H:\Program Files\Norton Internet Security\NISUM.EXE
H:\WINDOWS\Explorer.EXE
H:\WINDOWS\System32\CTHELPER.EXE
H:\Program Files\Common Files\Symantec Shared\ccApp.exe
H:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
H:\Program Files\Common Files\Real\Update_OB\realsched.exe
H:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
H:\WINDOWS\System32\ctfmon.exe
H:\WINDOWS\System32\RUNDLL32.EXE
H:\Program Files\Microsoft Plus! Digital Media Edition\Alarm Clock\AlarmClock.exe
H:\WINDOWS\System32\rundll32.exe
H:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
H:\Program Files\Norton Internet Security\ccPxySvc.exe
H:\CFusionMX\db\slserver52\bin\swagent.exe
H:\CFusionMX\db\slserver52\bin\swstrtr.exe
H:\CFusionMX\db\slserver52\bin\swsoc.exe
H:\WINDOWS\System32\CTsvcCDA.EXE
H:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe... Read more

A:after security measures, hijack log help please

Nothing nasty.....but lets loose some un-needed startups.

Run hijackthis again and put a checkmark against these entries....double check
in case you miss anything....
.....then,close all browser and outlook windows and "fix checked"

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O4 - HKLM\..\Run: [UpdReg] H:\WINDOWS\Updreg.exe

O4 - HKLM\..\Run: [TkBellExe] "H:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - Global Startup: Microsoft Office.lnk = H:\Program Files\Microsoft Office\Office10\OSA.EXE

O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/f...etup1.0.0.5.cab

O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} - http://install.wildtangent.com/bgn/...ler/install.cab

Take a look here:http://www.pacs-portal.co.uk/startup_index.htm
You should be able to take out a few more.This will not affect the running of the associated programs but will stop them from unneccesarily running in the background.
 

3 more replies
Answer Match 64.26%

Hi,

Just a curious thought. Is there any security software to prevent access directing to a duplicate page by phishers? I want to enhance security in my office laptop as I do a lot of online payments. I currently use Kaspersky antivirus. Can that protect from it? I read in this blog (What Is Skimming, Phishing And Online Fraud? | Kevin Thatcher) on how to be careful and avoid falling in scams.
I want to know, apart from that, if there are any software solutions to prevent accessing baits by the hackers.

Thanks.

A:Security measures from phishing

Using common sense and educating users will be better protection than any software can provide. Phishing is complicated, and when you 'squash' one fake site, 10 more can pop up.

1 more replies
Answer Match 63.42%

I have windows XP profesional and every time I logon to any website I keep getting a really annoying yellow band followed by an irritating farting sound that appears at the top of the page it says and I quote: - To help protect your security, Internet explorer has blocked this web site from displaying contents with security certificate errors. Click here for options...

It blocks everything I do even websites that I have been using for years, I have to keep right clicking it so it can display the content but then it appears again how do I get rid of it ?...
 

A:Solved: Over bearing security measures.

Make sure your computer has the correct date and time.
 

3 more replies
Answer Match 63.42%

Hi I was pondering on what would be the best security measures to take when you need to use your computing devices out in public? From my understanding when you are in a public place and using a public WiFi spot there is a chance that there could be hackers trying to intercept the Internet traffic.
 
My first question is to ask if a Firewall is sufficient or would you also recommend a VPN? If a Firewall is good enough here then is the Windows 10 Firewall good enough or would you recommend a third party Firewall. In regards to Firewalls I am leaning towards the Windows 10 Firewall due to the fact that the Windows Firewall has been very good since the Windows 7 Firewall and that now some third party security suites are piggybacking on it.
 
 
 
Now the second thing I would like to talk about is the pop-ups I keep getting from MBAM every time I try and connect to a VPN server. I am currently using Proxy.sh VPN. However every time I try and connect to a server I keep getting MBAM popping up stating that certain malicious
domian IP addresses are getting blocked. I am unsure as to why this is happening. As far as I know this is leget and reliable VPN provider. 
 
 
So any help in regards to the above would be very much appreciated. Thanks.

A:Security Measures to take when out in public? and MBAM Pop Ups?

It really depends on what you're going to be doing on the public network. You definitely shouldn't do any banking or log into any accounts you value. In general, wireless has a lot of issues when it comes to security, because of the fact that the signals are propogated through the air as radio waves, and they cannot be physically confied and controlled, like wired networks can. It's just simply impossible to physically control the medium of data transmission, with the exception of using special paint and window coating to prevent or greatly limit signals from reaching outside the outer walls of a building. This isn't applible for your usage of public wifi though.
 
It's possible for hackers to set up fake wireless access points, victims connect to them, and then they intercept their traffic. This is called a man in the middle attack. If you were to fall victim to a man in the middle attack, if you logged into a site that uses plain text, unencrypted http, like bleepingcomputer.com, when you log in your credentials would be intercepted. Also, your login session cookie could be hijacked, even if the BC login form used https encryption for the authentication. Furthermore, even when you log into sites that fully use https encryption throughout the whole site, including during authentication, and even after authentcation, you could be tricked into accepting the attackers SSL certificate, which would allow them to decrypt your traffic. Have you ever seen something like this in... Read more

1 more replies
Answer Match 63.42%

I've heard from several people that it is possible to get hacked within minutes of installing Windows, while retrieving updates (this actually happened to someone I know... he was actually "lucky" that the hacker posted a terminal window informing him with a message that read "gotcha"). The vulnerable state isn't surprising, considering that the OS is years behind, with security patches missing in its initial state, prior to getting updates.

Thus, during updates, I make sure my Windows Firewall & Defender are running, and I don't surf the internet (that said, the Updates process itself is dependent on using IE, which is out-of-date). I also disable RDP, sharing, netbios, and even IPv6.

What other some other recommendations for improving security?

For one, I know that it helps to use Windows 7 with SP3 included. Is it possible to pre-download (via another computer) other pieces as well, such as NET, security patches, or the latest IE version?

I would install/run an anti-virus, but a Microsoft rep told me it's better to wait until the Windows "foundation" (NET & other updates) have been laid down, since some of the antivirus software's components might prefer to build onto it. Is that true?

A:Security measures to take when installing or updating?

Personally wwjd I download and install my security as soon as the Windows updating is done and as my machines are capable I am usually downloading both anyway saving the security to Downloads to stick in as soon as the updates are finished.

4 more replies
Answer Match 63.42%

What security measures should I take before I send my computer for repair? I'm debating between reformatting the hard drive or deleting all the progams and files. I don't want to reformat because I'd lose a lot of Windows updates. Deleting may run some risk of getting dug out. What if I cut and paste all my files to external storage device? Any other tips?
 
Thank you!

A:Security Measures to take shipping CPU for repair

Are you doing a hardware repair or software repair?If your data is on a separate partition from the Windows installation, I'd suggest encrypting that partition with something like BitLocker (available Windows 7 Pro & Ultimate, Windows 8 and 10). That way the repairman can boot into Windows normally, but he cannot access your data without the encryption key.

6 more replies
Answer Match 63%

I want to implement following securities on my systems, I am using windows xp SP2 on dell P4 gx520 computers.

1. Create a user ?employee?

2. Created user ?employee?

? Cannot Access to control panel
? Cannot Access to Windows directory
? Cannot Access to Program file directory
? Cannot Access to Registry
? Cannot Access to firewall settings
? Cannot Format any Disk
? Cannot Upload a file via FTP,HTTP or any other means
? Cannot send email
? Cannot access facebook, yahoo, Gmail, hotmail, orkut, googleplus etc?

3. Disallow Remote Desktop access to computer


please help me to do this, I shall be thank full to you.

A:I need to implement some security measures on my office computers, Please help ?

Well it looks like you are going to make a jail instead of an office. Now a day, concept for IT offices has changed. There is no high cost machinery that you have to take care of. Production is done by human minds. Minds are treated as a machinery/resource. Never know a mind may give you better solutions once he has visited facebook or enjoyed a few songs. Majority of the IT workers throughout the world is not used to such strict environments.

Even if you implement these restrictions, there are workers who are capable of breaking through these restrictions and you never know about them for months. Instead of controlling your workers, try to make them feel they are at the best place while they are in office. Sometimes, other things do the magic for you instead of money.

4 more replies
Answer Match 63%

This is an image of an AdAware Scan I found on another forum. The person had gotten DSL and cancelled it after it "slowed" her computer down after a few weeks.

I wonder why?

I didn't post the HiJack This log as it was almost worse than the AdAware results.
 

A:Poster Child For Reason For Security Measures

Holy Moly!........
 

2 more replies
Answer Match 63%

I am running Windows XP with Office 2003 Small Business. My computer is scanned daily by Symantec (provided by my ISP), and by Microsoft Live One Care, which also runs constantly in the background. I also run a new trial program of AVG anti-spyware.

Some nasty things found their way in last week, apparently originating at a Turkish website. I found a number of them. Some were very crude and could be deleted manually from Program Files. Some were found by Spybot, some by my old Ewido program, and some by a new AVG program. There is at least one that persists in the machine. It seems to have damaged Acrobat 6.02 Professional, which I have now uninstalled. IE is extremely slow now, so I have installed Firefox, which works very well so far. There is something in the computer that causes Lavasoft Adaware to crash and the computer to shut down when Adaware is running. Whatever is there also disables the Windows firewall; this apparently is sufficient to allow in any number of malevolent programs. AVG and Microsoft can clean them as often as I want to run them, but they come right back, or are replaced by different ones. Disabling of the firewall is discovered and 'fixed' by Spybot but returns immediately. Several files remain infected and are quarantined.

I tried to copy and paste the quarantine information here, but that doesn't work.

I accidentally deleted a System .dll, dahoma, I think, while chasing one of these things, but I can worry about that later.

I ran... Read more

A:malware avoids security measures, tries to cause a crash

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Answer Match 62.16%

Ok, I finally broke down and changed my internet security settings per Derek's thread above that is stickied. I also downloaded and allowed spyware blaster to do its thing. Now, my java applets don't work, including TSG chat.

What do I need to 'unfix' to get this back
 

A:[SOLVED] Broke Java with Security Tightening Measures

15 more replies
Answer Match 61.74%

Is there any programs or something you can do that can prevent remote access? I recently had some tech support done through dell direct, and I could not believe someone could actually control my computer from another location. That is really disturbing. Does anyone have any ideas? Thank you
 

A:Security against remote access?

6 more replies
Answer Match 61.74%

I am not interested in always on virus protection because I am using Voodoo Shield and I am really happy with it. I am however feeling a bit worried and think it's best to have some scanners on my system for weekly and monthly scans.

Currently I have 3, Malwarebytes, Superantispyware and Emsisoft all free versions.

Can you recommended other good stuff I should have now that I am not using real time protection?

to be clear, those are the only security scanners I have not including common sense of course.

all I have is Windows Firewall, VoodooShield and those 3 scanners for all my security needs.

A:Can you recomend security scanners?

Hi.

Check this,Good and Free system security combination.

3 more replies
Answer Match 60.9%

Hello Everyone! I have a virtual assistant whom I would like to allow access to a database that is stored on my computer. There would be no need to access anything other than this database, an internet browser, and the ability to download csv files to the computer and upload them to this database.

I currently have a paid log me in account. Is there a way that I can restrict access to just a drive, or files within a drive using remote access like this? Could this be done if I am using the computer simultaneously? Thanks in advance.
 

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Answer Match 59.22%

A self proclaimed computer wizard installed a number of programs on a friends computer to help performance and do maintenance. The friend is clueless when it comes to the system. The programs are logmein which is hidden + teamviewer7 + soluto + lastpass and there could be more. Remote access has been organized by the wizard, for offline and online 24/7. The wizard has told my friend that the wizard can only look at the computer when he gives permission and that nothing can be looked at unless he gives permission and that all his files and emails are private and cannot be viewed or altered by this person. My friend has been told that the wizard can only look at and make changes to his computer when he is physically present. The wiz has made themselves a password protected administrator on the friends computer saying it is necessary, they are administrator for last pass and soluto but I don't know about team viewer. Logmein the friend has never heard of. My friend believes after being told by the wizard, he has personal control over these programs, yet he has extremely limited access to change anything. I am worried, my friend believes everything this wizard says especially that this remote access is just to help him when he gives permission and he is physically present and nothing private can be accessed. He does not want nor has he knowingly given permission for this wiz to access his emails or his personal files and folders. This wizard used to work for a computer compa... Read more

A:Security -Expert installed multiple remote access programs

6 more replies
Answer Match 57.96%

Is there any remote support software that can power on a remote workstation that is powered off?

A:Can Any Remote Support Software Power On A Remote Workstation

AS far as I know there is no software to power up a remote workstation that is not on. I could be wrong though it has been known to happen ... once .... I think or was I mistaken?

3 more replies
Answer Match 56.28%

Howdy,

I need to set up my Win7 desktop so I can access it (and my home cloud) from the road with my Win7 Laptop. Should be pretty simple...except, the Remote Access Functions DO NOT APPEAR on the [System Properties] pop-up on the [Remote] Tab

See pic attached..

Cannot fill in the form, if the form ain't there.

Heeeep, please.
 

A:Remote Access: SystemProp>Remote>NO Remote Functions Visible

What version of Windows 7 is installed on your computer?


 

9 more replies
Answer Match 55.02%

I recently installed the free version of a program called "Orb" which is described as a media anywhere program that basically makes any media files on a home PC accessible (via remote access) while you are away from home (username and password protected). I felt as though this was safe enough given the password protection so I installed it on my computer and was able to access my media files away from home (it was pretty cool). (This is where I downloaded Orb, https://mycast.orb.com/orb/html/login.html. The bottom of the page provides description of sevices and tech notes)

A couple days after installing Orb I wanted to add my music library to my media database. While uploading these files I noticed my current antivirus software Trend Micro Titanium Internet Security 2011 (TMTIS 2011) was warning me that that a program on my computer was displaying trojan like behavior (I had my internet traffic security settings in TMTIS 2011 on "high"). I *vaguely* recall the reason was because Orb was trying to "open network connections". I did a google search and found that other people had this same trouble with Orb and other antivirus software and that you could just give Orb privelages in order to allow it to operate. I tried to allow Orb to operate in my TMTIS 2011 but found this did not stop the warnings so I, foolishly I admit, turned TMTIS 2011 off, left the house for the day and enjoyed some music at my work. I figured I would find some other ant... Read more

A:Trojan.zbot.gen found using "Trend Micro Titanium Internet Security 2011"; Remote access to home PC media files via...

Update: I have checked with Malwarebytes and TMTIS 2011 and neither programs found anything. I connected to the internet shortly and tried to navigate some pages but it was really sluggish and I'm pretty sure something is still up so I disconnected it again. I'm now awaiting any replys for help, thanks.Oh and I also uninstalled Orb before connecting to the internetRunning XP as well

6 more replies
Answer Match 52.08%

The title says it all! Basically I have a comp running XP pro and I want to be able to work locally on one user account, with some kind of remote access server running on another XP user account so that the remote account and the local account can be used simultaniously. I know that this cannot be done with XP Pro remote desktop and could be by Windows Server 2003 remote desktop, but i need an alternate solution to make this happen.

Thanks!

-Jeff
 

A:Alternate Remote Desktop application for Simultanious Local/Remote Access

7 more replies
Answer Match 52.08%

I have a home network of 4 Win 7 computers which I leave running when I'm away from home to provide data to my website, among other things. In the past, I've been using Remote Desktop to access my home computers. It works very well, but it's always a challenge getting everything set up to work right before I go. I was wondering if others who have used Remote Desktop as well as other means of remote access would care to share their experience and express a preference, if any.

Thanks.

A:Care to recommend a remote access method beside Remote Desktop?

Everyone seems to like > TeamViewer - Free Remote Control, Remote Access & Online Meetings

9 more replies
Answer Match 52.08%

I asked a question in another thread wanting to know if there were any good free alternatives to programs PCAnywhere or GoToMyPC. Boy did I ever get more than I expected in TeamViewer that EAFiedler suggested.

Now I have a technical question about how TeamViewer works. It connects to remote systems across the internet not by an IP number that I enter but rather by an arbitrary nine-digit number assigned to the system when the program is set up. It connects so quickly that I know it cannot be scanning every IP address on the 'net looking for a TeamViewer connection at every one of them. So, I have deduced that there must be a server out there somewhere that stores TeamViewer information.

Does anyone know enough about this to confirm this and/or explain it to me somewhat?

Next question: What about security? Are there any security issues I should be concerned about, other than the obvious, of course?
 

A:Technical question about TeamViewer remote access/remote office

14 more replies
Answer Match 51.66%

Hi ladies and gentleman!

I am searching for reliable, secure, and fast Remote Support Package and/or Remote Administration Software on the enterprise level.

I know about RealVNC, TightVNC, Windows Built-in Remote Support, but I’m looking for something “more” reliable, with less user interaction & knowledge required.

Anyone on here know of any out on the market? I’d appreciate any links or information that you could provide.

It would be great if someone has actually tested or used some of the software & could recommend it, but even if you haven’t used them any type of reference would be greatly appreciated.

Thanks & have a wonderful day!

Shane

PS: I did a search, but I kept ending up in the malware & virus removal section.
 

A:Solved: Remote Admin Software or Remote Support Software

16 more replies
Answer Match 51.66%

This morning, I heard a nationally syndicated computer expert state that some Chinese hackers were "getting into" Windows based computers through "Remote Access/Remote Desktop" even if the service is turned off. According to the guru, "They will turn it on for you."
Being very concrete, as well as, somewhat dull concerning computers, I find this hard to believe. Could someone, in layman's terms, tell me the circumstances needed that would allow a hacker to take control of someone's system when a necessary service is turned off ??

A:Infection Of Windows Through Remote Access/Remote Desktop

Easy to do and best NOT described here.

5 more replies
Answer Match 51.66%

I am running a wireless Network with D-Link 714P+ Router. My PC is wired to the Router, with 2 other computers running wireless. I am running XP Pro.

When accessing my PC (or at least attempting to) from a remote Computer using Remote Desktop, I think I have to add something after the IP Address when typing in the Computer Name/IP Address. I have RD working successfully within my Network. Can someone clarify what I need to do here to access my PC through the Internet then Network

(Even though I have got this far with setting up my network, please go easy on me with the computer lingo)
 

A:Solved: How do I access my PC in a network using Remote Desktop from remote PC

10 more replies
Answer Match 50.82%

HI,
I would to know wich is the best software to give remote support, I used NTR and it's perfect but too expencive for what I need to do.

What I need it's to be able to chat with the customer and be able to have a remote desktop taking control of customer's computer.

Hope someone can help giving me a helpfull opinion.

Thanks.
 

A:Remote support

Logmein Rescue
 

2 more replies
Answer Match 50.82%

What is the best (free) app for me to connect to someone's PC (Vista & XP) in order to due general PC clean-up and software updates and installations?

This has to be easy enough for the NOVICE to be able to install the app on their end so that I can connect to their PC.
 

A:Remote support app

6 more replies
Answer Match 50.82%

Hope this isn't too random .... :/

Just wondered if anyone would consider letting someone remote control their PC to fix an issue (not talking friends and family). Would you trust the person connecting if they had some form of reputation (forum postings, previous user ratings etc)?
Reason I'm asking is that there seems to be a lot of problems posted that could possibly be sorted quickly by the more experienced users on here but drag on as a thread (mainly because of lack of detail by the OP or not knowing how to get the needed info etc)

So would you be willing to have someone remote to your PC to resolve an issue?
 

A:Remote support - would anyone use it?

Sure I would if I thought they were computer savy enought to solve a particular problem and they were a friend or someone at a forum that I knew was knowledgeable. I help my neighbor remotely since she doesn't know how to do anything but send email and don't do that very well.
 

2 more replies
Answer Match 50.82%

Ok I need some input and I know this is long but please bare with me and help me out. I have basically been designated as the tech support for a small business because of family connections to the business. The business is in effect a temp agency so there are only about 4 employees that work in the office, all of whom are completely incompetent when it comes to computers so many times I have to make the trip over there to resolve very small simple issues (i.e. to make a shortcut for Word so they could use it after the original shortcut was deleted). To make things easier and less time consuming, I've been thinking about setting up remote access for a while, but I don't know what software would be the best for my purpose. It needs to be at least competitively priced-- the company agrees that it would be a help so they're willing to pay, but not a massive amount that I've seen some companies charge. I also need to be able to get on the PCs while they are unattended (so i believe it needs to be able to run as a Windows service). Finally, since there are 4 workstations and a "server" (its just a Vista machine that they share files and they printer through), I need to be able to access all 5 computers at once. I was thinking VNC but I could use some serious input on what software to use and how to set it up to meet the requirements that i mentioned, or if VNC can even do that. For those of you that have read all this, thank you very much, any input is... Read more

A:Remote support?

I support one small business with VNC.
It does everything you want, and the price is right.
Configuration info is here:
http://www.realvnc.com/products/enterprise/4.5/docs/ae1017368.html#Rae85295
This takes a bit of work, and it would help to have someone at the other end, but a little study will see you through.
 

2 more replies
Answer Match 50.82%

I have a question about remote support. I once saw a company that handled outsourced remote support on a per client basis. I don't remember where I saw it though. I want to add that service to my business and I need to find that company or someone similar. The prices were very reasonable. Has anyone heard of such a thing.
 

A:Remote support

http://www.computersupport.com/it-helpdesk.html
http://www.geeksquadbusiness.com/
 

2 more replies
Answer Match 50.4%

Hello All

I have a windows server 2008 and I want to install Remote Access/VPN role on it. Unfortunately there is confilict between Remote Desktop and VPN Server role in Windows Server and when enable VPN Server role, Remote Desktop is disabled and vice versa unless you have 2 NICs and enable each on separate NIC.

Do you know a way to keep both enabled and functional on the same NIC.

Any help is appreciated.
 

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Answer Match 50.4%

I hope I'm posting this in the correct forum.
Does anyone have a preference in remote support software. I've tried remotepc, but it seems to not connect more often than it does. (I've worked with their tech support and we were unable to resolve.)
Thanks.
 

A:Remote Support Software

6 more replies
Answer Match 50.4%

I am about to be supporting a bunch of windows PC and Mac's , does anyone know what the best options are for remote controlling the machines are?

To complicate things further I am running Ubuntu on my main machine so would love to be able to control everything from linux.

If that's not possible are there any good solutions for a mac?
 

A:Remote Support Solution

6 more replies
Answer Match 50.4%

Anyone familiar with any good remote support software, similar to www.realvnc.com ? I'm looking for something that can connect from a customer's site to the support site, even if the customer is behind a firewall/router. With VNC, you have to configure the router to forward ports to the particular computer.

Here's one that was advertised here on TSG: http://www.networkstreaming.com/benefits.html

But, well, their site didn't exactly impress me. GotoMyPC isn't really an option, as you need an expensive license for each client computer -- I'm looking at something more from a support point of view. Any other suggestions?
 

A:Looking for remote support software (like VNC)

16 more replies
Answer Match 50.4%

Some time ago I briefly tested a remote support solution that allowed me to create a small .exe file that I could e-mail to a client - once he ran this on his PC, I could remotely control the PC and do whatever he needed me to do. It worked well, but I have forgotten what it was called. Any ideas, or ideas about other ways of doing this?
 

A:Solved: Remote support

http://www.teamviewer.com/index.aspx

Teamviewer works wonders, you have to install it on your machine, but the client can simply click the join a session(which is a single .exe) button.

After that tell him to simply run the .exe and give you his id and pass(while keeping the process running, of course), you then simply go to your installed teamviewer, pick remote support and enter the ID and pass.

Note: this is for personal use only.
 

3 more replies
Answer Match 50.4%

Our company, a small based business, wants to get into Remote Tech Support, Customers call in, or visit the website, and we fix problems remotely.
Of couse they must have internet access...that works...

Asking from all the people here, who has ideas of what kind of software would do this?
I have checked multiple online companies, prices can get steep.
Only 1 person, maybe 2, will be doing this remote support starting out, so dont need anything with 50+ users license.

I was thinking like PCAnywhere, or VNC, and such, but not sure how that would work web based and such...and I know Microsoft has the Assistance built into MSN Messenger, but it is remote view only i believe.

Anyway, I would greatly appreciate some alternatives...especially cheap ones!
 

A:Remote Tech Support

16 more replies
Answer Match 50.4%

bascily im wondering what the best way to implment one for use with comic readers and Media players would be, i have an old win fast contorller here with a recever of sorts that plugs in to the card tho i no longer have the card in my PC and have never used the remote i do how ever have a sixaixs that i am going to replace with a daulshock 3 soon its hooked up to the PC and running off motionjoy so yea just wondering what the best way would be ?
this is for win7 64bit by the way

A:remote control support

it would appear i have found what i was looking for - this was a big help

1 more replies
Answer Match 50.4%

I have a friend who lives more than 20 miles away from me. Its becoming a pain having to make 40 mile round trips to his place to sort out PC and networking problems. My thinking is I should be able to do this remotely using a tool of some kind.

Has anyone any suggestions as to a good tool for the job? I would prefer to use freeware if possible; however if there is a good, secure tool that will do the job that needs to be purchased then so be it.

I will be looking to acces his network from mine across our respective broadband links. What do I need to know to set this up correctly please?

Thanks

WB
 

A:Solved: Remote Support

16 more replies
Answer Match 50.4%

Hi,

Not sure if this is the right forum for this - it could sit in 2 or 3 of the others.

Due to possible changes in my role (taking on a couple of remote sites) I need help sourcing web based remote access. I'd rather the provider was UK based, cost is irrelevant - but I need to be able to take over PC's fully via Internet Explorer.

I've searched on the web, and found a couple, but would prefer feedback from on here first, as to what others use.

Any help greatly appreciated.

Karn
 

A:Remote, web based, support...

I had a problem a few years ago with one of my applications and needed to call the vendor. At the time, they used WebEx to get to me and I in turn used our terminal services to get to the server. It is only one experience, but it lasted a few hours and no glitches... I won't put my name behind it, but it was a good enough experience for me to remember WebEx specifically...
 

1 more replies
Answer Match 50.4%

Hi,
I want to know if there is anyway I can install XPs Remote Desktop Assistance or/and Help and support centre...?
Iam using a version of XP that has had loads of stuff removed and RDA being the one i mostly need to help people with PC repair....
Is there any other similiar program i could use (by send a file via Messenger that will conect me and show me their desktop (just like RDA)..)
I do have Remote Desktop Connection but it requires IP address of the PC i want to connect to (which I can get) but will hosts PC firewall block me etc? do i need to add a port number at end of IP addy? and does it open a window with view of hosts desktop with control of mouse pointer?
basically...whats the best way to go if I cant use XP RDA...?
 

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Answer Match 49.56%

I don't know anything about computers and my 87 year old mother knows even less. She frequently will click on something that causes her email system to change passwords without being aware of it or do something else that causes her problems. We live an hour apart, but she wants me to come over to help. I thought I found the solution when her service provider COMCAST offered tech support through their XFININTY. She could call them, they would remote into her computer and fix her problem usually within 20 minutes. A few days ago, she got a letter saying that they were cancelling that service option and refunding her $ 15 monthly fee.

I have heard of so many scams out there. Are there any good legitimate and reasonably priced tech support services out there that she can call to remote into her system to figure out her issues? She has Windows 2010 and uses Outlook 2010 for email.
 

A:24/7 remote tech support for elderly

11 more replies
Answer Match 49.56%

Hi
 
Looking for a recommendation for remote support software.
Anyone have experience with Ultra VNC or similar that you recommend?
 
thx
w

A:Remote Support - FreeWare Recommendation

Hello
 
Have you tried TeamViewer?
http://www.teamviewer.com/en/index.aspx

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Answer Match 49.56%

And a good morning to all,

I need to come up with a good, simple, cheep solution for providing remote support to my mothers pc. She only has modem access to the internet and at 85, she needs simplicity.

So, I am looking for everyones input and suggestions. I use VNC everyday and have been told of "Team Viewer" a freeware offering but have not tried it yet.

Looking forward to your input

ron
 

A:Need info on remote support for mothers pc

8 more replies
Answer Match 49.56%

Hi there, we want to provide remote support to users who are not in our VPN and use various tools for this. Our users do not have any admin rights and cannot install applications with an admin.
When we try to install something remotely usually the admin signon pops up and the admin enters his password to start the installation process.
If this is done remotely the sign on pops up but cannot be seen nor acess by the remote support. Is there any setting preventing this? Is there any tool which prevents this from happening?
Thanks for your help
Zig

A:WIN 7 / XP remote support , problem with sign on

Just a thought but try checking the UAC settings.

1 more replies
Answer Match 49.56%

I just found out today that a massive update 3.5 for PS4 was rolled out last week which includes the 2 features that I've been waiting for so long.

One is the PC remote play which is supported on Windows 10. Below is a screenshot I took from my HTPC.

And the second best feature is the ability to play multimedia files from USB flashdrive and network attached storage (NAS) which works flawlessly.



There are more added features that you can find here.

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Answer Match 49.56%

I do quite a bit of work helping other people to fix their computers and have been working with PC's for over 25 years and also have A+, Network+, and CCNA certifications. In receiving some remote support from Symantic with my antiVirus softeware and noticing how easy their remote software worked I found out that they use a product called "LogMeIn Remote Support". I went to their web site and discovered that they charge $130.00 per month. The LogMeIn product was so simple. I will use the example of a support person/company and a customer using the phone as it's initial contact.

1. User phones support company and explains issue(s).
2. Support person ask for permission to take control of user's computer.
3. Support person gives user a URL to goto which automatically opens the LogMeIn screen and a field to enter a PIN number (which is provided by the support person) and the the user clicks the "Continue" button.
4. A small Java applet is installed on the users compter and the LogMeIn opens a chat box or they can continue using the phone.
5. Support takes control of users computer and fixes the problem. (LogMeIn also allows for a reboot of users computer if necessary and reboots be to the LogMeIn program just where it left off without going through steps 1 - 4 above, again).
6. When the remote session is ended the LogMeIn software removes the Jave applet from the users computer, leaving no trace.

Well, $130.00 a month is probably worth if tec... Read more

A:Solved: Remote Support Software?

16 more replies
Answer Match 49.56%

I want to preface this with the fact that this post was originally on the Intel support forums for the NUC and was suggested that the issue is likely OS related and not hardware, so i am posting here.

i have a Intel NUC D34010WYKH that ive been using since it was released, love the hardware, have Kodi 15.1 installed over Windows 8.1 as it also manages me media organization.

I came into possession of an Xbox One Media remote that has the best feel and build quality of all the remotes ive owned, including many off-brand Chinese keyboard air-remotes and lower end Harmony ones. but for the life of me, i can't get the built in IR on the NUC to recognize commands sent by the remote.

i have tried EventGhost and WinLIRC and Intelliremote and any combination of the above but nothing ever clicks. i have seen posts related to this issue with sometimes no follow-up (like this) and other times success (on a different OS, OpenElec for instance here, here and here). But even after messaging some of these users directly, i have gotten no further to getting this to work. For reference, the Intel NUC has a Nuvotron CIR that has drivers installed and up to date, and shows no errors in device manager and the bios is up to date with three options for the remote (generic remote, rc6, or xbox remote), all of which make no difference.

does anyone have experience with this device under Windows 8.1 and how to get them to work better together?

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Answer Match 49.56%

Hi Community.

This day i want share with your this tutorial about Teamviewer, a tool that allows you to connect remotely to any PC in the world.

https://www.youtube.com/watch?v=EKFMzXZwBTg


Enjoy it

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Answer Match 49.56%

Hello, im testing Teamviewer5 remote support software and i have "pc performance problem".
If im controlling clients pc, then clients pc screen colors are not normal in my pc screen and menus should move little faster.

Is the problem in too slow internet connection or is my PC too slow?

My pc is Sempron 3100+ (socket 754) 1GB ddr ram, nvidia 5600 128MB agp

Client computer is ibm T30 laptop P4 2Ghz, 786MB ddr, 16MB videocard (have no wallpaper)

My and client`s internet connection speed are bouth 4Mbit/s and are wired connections.
I can repair problems, but i would like to get it little bit faster and with more normal colors in my screen.
Should i use Matrox or Quadro videocard?
Sorry for bad english language.

More replies
Answer Match 49.14%

My company has been using Gotoassist for remote support for several years now, and recently decided to explore competitive offerings.  An exhaustive search led us to ScreenConnect.  ScreenConnect has several features I believe sets it apart from others.  First, it is self-hosted.  For some, this may not be a benefit as it may require some technical knowledge to get up and running depending on your configuration.   We are a fan of self-hosted apps as it gives us the control over configuration, customization, and updates.  The next thing that sets ScreenConnect apart is the customization.  Virtually anything you can think of is customizable (Logo, Heading, background, wording throughout the website, etc.)  The product even has an option that is optimized for use in an iframe on your existing website.  On the client side, the tray icon and executable name can even be customized.  If you are looking for a product that can be customized to look as if it were your own, this is it. I am also very impressed with the product support.  I have yet to call support, but the documentation available is excellent, and easy to use.  I had no problem configuring a custom host name, installing an SSL certificate, setting up new roles/users, or segmenting the hosting areas to allow technicians to only see their initiated sessions.  When in session, I have found the toolbox and annotation tools extremely helpful and the docking... Read more

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Answer Match 49.14%

How do I find a startup password?I can't even set my computer to its factory state

A:a tech support from wpc services took remote of my computer...

Arbear, welcome to the forum. You should contact the WPC Tech who did the setup of your computer.  He/she should be able to help you.  Your only other option is to do a full System Recovery which will allow you to either choose to setup a PW or not. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

1 more replies
Answer Match 49.14%

OK so curiosity got me to thinking..all these remote support packages out there like GoToAssist/Meeting, Bomgar, DualDesk, etc etc etc....

...I got to thinking..and looking...that there has to be some open source stuff/free out there.

Came across something "close"...fairly cheap...Echogent
http://www.echogent.com/
40 bucks personal, 3 hundge or something for commercial. But sure beats several grand for a Bomgar appliance.

Anyone else poked around this area? Found anything?

***************************************edited, updated, to get a list going******************************************************
I'm starting a remote support software list, since many of us here do computer/IT tech stuff and need to connect to random various clients easily in order to see their desktop and fix issues.

Proper remote support software is different than remote access software like logmein, or VNC, or PcAnywhere, or Remote Desktop Protocol built into Windows.

What defines a good remote support app
*As single click as possible for the remote end user needing support
*No firewall configuration, no port forwarding, no needing to know end users WAN IP address
*Share desktop with end user needing support, full KVM from your point of view

http://www.ammyy.com/en/

http://www.teamviewer.com/index.aspx

http://www.showmypc.com/

http://www.ntrglobal.com/ntrsupport/

http://www.chunkvnc.com/index.html

http://www.crossloop.com/landing.htm

http://www.gbridge.com/

https://w... Read more

A:Remote Support Software....open source out there?

YeOldeStonecat said:





http://showmypc.com/index.htmlClick to expand...

Just tested this and it works great!
Unreal that this is free!

Stonecat, you are the best dude!
 

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Answer Match 49.14%

I recall many years ago VNC use to have a client you could use with a VNC server that would allow very easy remote support
 
You could place a link on your website the client would download a small file and run said file and the tech would get a notification that someone needed assistance and you would connect.
 
For the life of me I can not remember the tool used to wrap VNC inside this application.
 
.......basically I have a client looking for a simple easy to use, free remote tech support module for their website.

A:Remote tech support website intergration

Never mind it is UVNC SC i was thinking of

3 more replies
Answer Match 49.14%

What happened to Logmein and Join.me? I have used both for years. Suddenly they don't seem to work the same.

I need to connect to my mom's computer to troubleshoot it.

Suggestions?

What's your favorite free remote support program?

Thanks
Carla
 

A:Remote Support Programs? Logmein & join.me?

What seems to be the problem? They may have updated the website, but the interface is pretty much familiar.

Did you try teamviewer?
 

3 more replies
Answer Match 49.14%

I am looking for the best remote control software that works on a budget.

What do you recommend?

I would like most of the following features below. Most important is
that I can provide the most common support features to solve a
person's computer problem remotely, and it works through firewalls
with no client or support person setup. I imagine that means a
web-based solution like webex.com or inquerio.com, but they are too expensive for my
budget.

I liked DualDesk's features and price but the trial prooved not to work for a client's firewall I think. That is why I believe web-based is the answer.

Required features (mostly in order of priority)
------------------------------------------------
-remote control client's PC
-multiple chat sessions (two at least)
-file and folder transfer
-Works with Mozilla, Fire Fox, Internet Explorer, Netscape browsers at least
-Works through firewalls (PC or Mac) and NAT Routers with no setup
required on either end
-Does not require Internet Explorer to work or Active-X
-Don't have to reboot remote PC to start client session
-Allows Remote Reboot/Log-On/Off & shutdown
-works on remote PC without Windows Admin rights to create folders and
write to the registry
-small .exe file size to send client
-client can launch session via my web site or email or chat session
-session timer
-runs in Windows Safe-mode for remote PC
-reboot remote computer and auto login before login prompt
-encryption
-Show client part of y... Read more

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Answer Match 49.14%

I hope I am asking this in the right spot, and I would think that anything is possible, but I always wondered, are infections like viruses, trojans, and malware, contagious via remote desktop support?

A:infections contagious via remote desktop support

Hello sniper -
Is this a "general question", or do you think that you or another person was infected in this manner ?
 
You would be aware that there are "Drive by" infections that can infect you just from a site visit.
These are basically the only ones that I think would be Active in a Remote Support area.
If a computer was "clean" this would never occur over a "secure connection" -
 
Thank You -

6 more replies
Answer Match 49.14%

My company currently has 300 staff in 10 locations around the city of Houston. Our network is Novell-based right now, but in a few months we will be switching all our servers to Windows Server 2008.

Currently, we use Novell Zenworks / ConsoleOne to provide our staff with remote IT support, but when we switch, I'll need another software solution.

I'm looking for something that can provide all of the following services:
1. Allows IT to view and interact with the user's workstation
2. Allows IT initiate a remote support connection without the permission of the user
3. Allows IT to initiate that connection without any user being logged into the workstation

FYI - all our workstations run XP Pro or Vista Business...98% are XP Pro

Anybody know anything that can do this?

A:IT Staff: I need suggestions for remote support software

Take a look at DameWare. I'm not sure how well it would work out with Vista, but we use it on XP Pro and it works just dandy.

2 more replies
Answer Match 48.72%

your Onestop Online Remote support Technician Check Us Out .
Home Page

With our experience in computer repair and data recovery, Apple & Microsoft certifications, and a love for all things geek, we are Houston?s solution to all your tech problems. Home & small business networking, computer repairs, back up, data recovery... Whatever your tech issue is, we've got you covered.

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Answer Match 48.72%

Hi Everyone,

I am currently providing remote support using TightVNC to a variety of locations. Increasingly I am noticing that the support that I am providing is to individuals with multiple monitor configurations. In almost all cases where more than one monitor is involved I find myself having to do a lot of scrolling inside the TightVNC program window (and TightVNC is not dissimilar to other remote support programs, such as RealVNC and TeamViewer in this regard).

I am considering purchasing an Extreme Definition monitor in the hopes of eliminating the program scrolling that I am experiencing. My first choice is the Dell UltraSharp U2713HM - LED monitor - 27". This specific monitor has a maximum resolution of 2560 x 1440.

I would not like to spend a significant sum of money on an extreme definition monitor only to find that it doesn't solve my specific challenge. For example the remote session may be too hard to read on the screen due to text being very small.

If anybody has any experience with this kind of monitor, and specifically with providing remote support whilst using one of these can you please share.

All comments & opinions are welcome.

Kind Regards,

Davo

A:Considering an Extreme Res Monitor to improve remote desktop support

Would it solve your issue? Might if the dual monitors you are viewing over VNC are not wider then 2560px. You would need dual monitors yourself to fully solve the issue of scrolling. As for the text size...well that will depend on your eye sight and your personal preferences. But yes, the text will be smaller is most cases.

* Is using an Dell UltraSharp U3011, 2560x1600.

5 more replies
Answer Match 48.72%

Hi Everyone,

I am currently trying to decide on the best remote support software to purchase for a 50+ workstation business. I have experimented with Real VNC and TeamViewer, and whilst they are quite comparable I noticed that TeamViewer has a feature called "Seamless Windows" (if anybody knows anything about this feature can you please let me know).

I will be providing remote support to local users, and several interstate branches - therefore the software that I decide on must accommodate a wide diversity of geographical locations.

I was also looking at a product called GoverLAN, but it seems to me that GoverLAN only works on a single LAN and can't be used over a WAN in a similar way to both RealVNC & TeamViewer (if you have experience with GoverLAN to the contrary can you please let me know).

Any general advice on what the best remote support software is will be great (including personal usage experiences).

Kind Regards,

Davo
 

A:Which remote support software to purchase for a 50+ user base

6 more replies
Answer Match 48.72%

Hi Everyone,

I am currently trying to decide on the best remote support software to purchase for a 50+ workstation business. I have experimented with Real VNC and TeamViewer, and whilst they are quite comparable I noticed that TeamViewer has a feature called "Seamless Windows" (if anybody knows anything about this feature can you please let me know).

I will be providing remote support to local users, and several interstate branches - therefore the software that I decide on must accommodate a wide diversity of geographical locations.

I was also looking at a product called GoverLAN, but it seems to me that GoverLAN only works on a single LAN and can't be used over a WAN in a similar way to both RealVNC & TeamViewer (if you have experience with GoverLAN to the contrary can you please let me know).

Any general advice on what the best remote support software is will be great (including personal usage experiences).

Kind Regards,

Davo

A:Which remote support software to purchase for a 50+ user base

I work for a business that has over 1,000 PCs in use. About 750 are located on the main campus with the remaining 250 or so off site around North America. Individual users will often conference with colleagues in Europe, South America, the Netherlands and other countries. Our IT Department has used TeamViewer exclusively. As far as I know there haven't been any issues.

I think this is the information you may be interested in for Seamless Windows.

Seamless windows

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Answer Match 48.72%

Hi
Long story as short as possible.
Just upgraded to full version Windows 10. In the previous 2 tech builds IE stopped working. Error
“ This page cannot be displayed “
Microsoft x 3 Techs 5 hours of remote assistance could not resolve the issue. I had no terminate the connection as was taking too long. Their final suggestion was that they feel there must be some (add-ons) preventing IE from starting.
 
I cannot cover all they did here over 5 hours
However, here are some key areas of trouble shooting done
 
Remediation
Reset Winsock and Network Settings
Reset Proxy Settings
Created another admin account (IE did not run with different user)
Removed Kaspersky Security
Internet options > advanced > restore default > Reset IE settings
All IE add-ons have been disabled within IE settings
Msconfig > turned off all services
 
Has anyone else had an issue like this? I’ve just created and attached a diagnostics scan as this is beyond me level.  
Thanks all

A:IE not working. Microsoft Tech 5 Hours remote support did not fix

Just a second part to this question. 
 
In the attached file diagnostic file. I see the following file .exe 
 
Program: Live Support Chat for Web Site Operator Console - Version: 5.7.3.r15174 by Provide Support, LLC 5.7.3 ("C:\Program Files (x86)\Provide Support\Live Support Chat for Web Site\unins000.exe")
 
Should this be there ?

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Answer Match 48.72%

I need your inputs.
I am searching for a remote support/access solution for my company. I've researched a bit online, and found most discussions are about hosted solution. Well, I just can't trust the third party sever and am concerned with the security issue.

Anyone thought of appliance-based solution? I could deploy appliance behind company's firewall. It kind of gives a secure private cloud. The integration with LDAP and the maintenance is easier too. It also comes with floating licensing, good from business perspective as well.

As for the software-only products, they require installation on a computer. The up-front cost is high. I need to have a dedicated computer to host it to avoid disruptions from other applications. And it takes extensive time to setup and maintain the system.

Please share your ideas. I won't miss anything. thanks!
 

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Answer Match 48.3%

Hello, 
I have discovered, that Windows 7 Pro doesn't support multiple monitor for remote desktop service, as it is featured only for Windows 7 Ultimate and Enterprise editions. See this article http://windows.microsoft.com/en-US/windows7/Remote-Desktop-Connection-frequently-asked-questions
I wonder, if this feature is now supported in Windows 8 Pro or does Remote Desktop work the same way as in Windows 7 Pro ?
I need to connect to my computer using Remote Desktop Client and use extended desktop on multiple monitors.  However current Windows 7 Pro support only desktop spanning ( /span), which is not that useful.
Thanks for your reply.

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Answer Match 48.3%

Hey all,

What applications do you guys use for this? Today my dad called me with his printer not working. After some unsuccessful attempts of trying to walk him through troubleshooting over the phone, I tried to get him to invite me with Windows 10 Remote Assistance, but it just gave him the error that his computer was not set up to send invitations.

Not sure what that was about. Then on a whim, I had him join and create a join.me meeting, and once I could see his screen and control his mouse I quickly fixed the problem.

Join.me isn't the best for this purpose though, as it prevents you from performing admin tasks (once you start something that requires elevated privileges, you lose mouse control)

Are there any better alternatives for next time I could use to screen share with him?

I liked the fact that join.me didn't require me to mess with port forwards for a direct connection like something like VNC would.

I don't really know what other options there are. I'm not a professional, so I am obviously not going to go out and buy an expensive software package for this purpose.

Does anyone have any suggestions? Maybe there is a quick fix to the "this computer is not set up to send invitations" message. (Maybe this is because he uses webmail, and doesn't have a email address associated with Windows?)

Appreciate any suggestions.

Thanks,
Matt
 

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Answer Match 47.88%

Hiya

This step-by-step guide describes how to configure remote access policies through the Routing and Remote Access snap-in when Routing and Remote Access is configured to use a Windows authentication provider and through the Internet Authentication Service (IAS) snap-in when Routing and Remote Access is configured to use a Remote Authentication Dial-In User Service (RADIUS) authentication provider. This guide offers only step-by-step procedures for configuring remote access policies, not strategies for implementing remote access connectivity. It is intended for administrators who have experience managing the remote access features of Microsoft® Windows Server™ 2003 operating systems.
System Requirements
Supported Operating Systems: Windows Server 2003

Microsoft Word or Word Viewer
http://www.microsoft.com/downloads/...0a-0c64-49e3-a6d8-dd6309111fca&DisplayLang=en

Regards

eddie
 

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Answer Match 47.46%

I have 2 questions:
1. Why Microsoft's Netflix App for Windows 10, DOES NOT accept basic commands from their own Microsoft Media Center Remote Control like for example PLAY, PAUSE, FF, etc..?
2. Why Microsoft's Netflix App for Windows 10, DOES NOT support 4K streaming.
I have a super fast computer with a 4K monitor and an Nvidia GTX 1080 GPU.
I could watch Netflix 4K content on my 30" 4K PC Monitor....
Could someone tell Microsoft that they are super outdated....? What the heck are these guys doing. I regret I did not buy an iMac.

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Answer Match 46.2%

Before updating to windows 7 from XP, remote access was working. Now enableing remote terminal access, we get access denied. The pc trying to gain access are a Vista and 7. The pc being accessed is using a sticky IP. We have been accessing for sometime until upgrade.
This is between 2 cities. NLR has sticky IP and is to be accessed, Searcy had dynamic, class C.

Thanks in advance for your help.
Jack Privitt
 

A:Windows 7 remote access into, access denied

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Answer Match 45.78%

My question is: can you ever go overboard with virus protection measures? I know that having more than one reliable "realtime" virus protection program can prove to have problems, but what about "manual" virus programs. Used to just scan files.

I know it is sort of a dumb question. But, is there a certain point when too many programs become ineffective or time inefficient.

Thanks,

Chris

A:Can You Ever Have Too Many Antivirus Measures?

If you want to scan just a file with a lot of AV's I recommend uploading it to VirusTotal or Jotti's. Give it a shot to see what it's like. I don't recommend install more than 1 AV on any system, no matter what. Most AV's will install themselves into the OS and make it possible for system instability. Installing more than one AV no matter what is risky and not recommended. Regards,Adam

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Answer Match 45.78%

I just got DSL and this is the first time my computers are now on the internet all the time. Soo... because of this should I download a firewall or some other things to avoid hacking?

Thanks.
 

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hello i'm recieving a new computer in a few days...Newegg.com - CyberpowerPC Gamer Ultra 9511 Phenom X4 9850(2.5GHz) 8GB DDR2 500GB Dual ATI Radeon HD 4850 Windows Vista Ultimate 64-bit - Desktop PCs



i've been running xp pro since it's inception.

I was wondering if anyone could help me, as to what measures i should take to keep this computer working smothly for years to come. ie. system backup procedure?

I'm used to just formating the hard drive once a year with xp but i do not think that'll be an option any more.

thanks in advance for you help!

sincerely, shmity72

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Answer Match 45.78%

I've read the tutorials and a bunch of the advice here, and I've found that I'm already doing almost all the recommended stuff (e.g. the great advice given by queitman7 in this thread: http://www.bleepingcomputer.com/forums/topic288842.html), yet I'm still picking up infections.I'm computer savvy - I was a programmer in a former life, I don't use p2p software, and I stay away from the seedy areas of the internet. I keep everything up-to-date, I run AVG, have automatic updates turned on, I don't use IE at all, etc.I've been infected 2 times in the last 3 weeks, I'm getting good at cleaning up these messes, but it's still a time sink. The first time I had a bunch of tabs open, so I'm not sure where the infection came from, but none of the tabs were sites that I thought would've been a problem. The last time, last night, I had politico.com and boingboing.net open, and that's it - I'm pretty sure it was boingboing, as that was just completing loading when things went bad. A window popped up about a 3D rendering error in Acrobat - I wasn't doing anything with PDF files, so I figured something was up - there was no way to close the window without clicking OK, so I used the task manager to kill Firefox instead. As soon as that happened, Antivirus live started taking over my PC.I've used the NoScript plugin for Firefox in the past, but it's a real pain to get the thing trained to allow the stuff you need, so I'm hoping to avoid going that route (though if that's the only way, t... Read more

A:Preventative measures?

Well sir. First i'd like to say that being a computer programmer doesn't make you savvy any more than being a race car driver makes you a professional mechanic. I work with programmers and went to school to be a programmer. Trust me, generally programmers don't know anything about computers. Now, all joking aside. First thing i'd tell you is to visit my thread here and perform those that I describe. http://www.bleepingcomputer.com/forums/t/289050/professional-malware-combat/ . Make sure to only use 1 AV at a time. If you already use AVG, don't use the Avira that I mentioned. This should clean and remove any infections you have. As for antivirus, if you use AVG, that's good. I would also recommend installing Threatfire. Link is here http://www.threatfire.com/?gclid=CPWDlIauuJ8CFRqenAodJSvk0A . Threatfire works together with your AV to provide an extra layer of protection against zero-day threats and has won numerous awards in the PC community.For Firefox, I recommend usint AdBlock AND NoScript together. It works very well. Also, I personally recommend that no-one ever buy malware protection because it is simply not necessary. Please let me know if you need anything else. Best Wishes,Matt

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Answer Match 45.36%

when i try to goto places with flash in them it loads it up and around half way of loading it i get an error that says there is an error with Xtra (vector) or somethign like that
 

A:Xtra error

I don't think its a problem with your computer orinstalation look here; http://www.macromedia.com/support/director/ts/documents/vectorxtra.htm
 

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Answer Match 45.36%

I've been running Windows XP Professional for a while, after upgrading from ME (what was microsoft thinking when they put that OS out....... ). Anyway, it started out pretty well. no problems, and i was quite impressed. Around December of last year, however, i started experiencing random freezes and the like. At first i thought it was because i was running my computer too hard, trying to play online FPS games while having 15 or so simultaneous memory, and just pushing my mem limit to the max (i've got 256meg) but my computer still froze when all i was running was Nero Media Player. Anyway, this has gone of for quite some time, even when i installed 2000 pro. I'm not quite sure what the problem is, i'm beginning to suspect that there's something wrong with my MB, but i would imagine that i would be experiencing other problems if that was the case.

Anyway, any help you guys might have on the subject, or thoughts as to what i could do would be greatly appreciated. It's a Sony Vaio FX210 laptop, 750 MhZ processor, and 10G HD.

Thanks,
Ricker
 

A:XP......Xtra Problems.....

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Answer Match 45.36%

Thanks again for all the help. I hope I can help someone some time.

Now, I added RAM to my Compaq Presario, one 64M and one 256M. It should be 320M, but is only 319M. Why is this?

Also, more importantly, my PC still runs maddingly slow and still freezes. The stress will soon kill me. I use it for graphics work but no GREAT demands are on it. What's up, here?
 

A:Xtra RAM did no good...?

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Answer Match 45.36%

How do i add xtra files to an ISO FILE???

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Answer Match 45.36%

how do i download 3droove for free
 

A:3dgroove xtra

How do i download 3dgroove xtra for free
 

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Answer Match 45.36%

I've recently put some more RAM into two systems.
The first system is a AMD 300mhz/ PCi S3 Virge Gfx card which had 32mb and has now been upgarded to 128mb. The board for this machine is a J-542B which is 100mhz . The RAM I put in was PC133! It is running fine and there doesn't seem to be any problems.
The question is: Should I have to assign this RAM in the BIOS or is it simply a case of put it in and away we go?

The second machine is an AMD 550mhz/ AGP Ati 8mb Gfx card. This has been upgraded to 224mb from 64mb. The board for this system is an ATX AL9 which again is a 100mhz board and the RAM I have put in is PC133. This machine is slower than the above system. It has Office 2000 on it (The 300mhz doesn't), would this software be enough to make it slower than the 300mhz system?
 

A:Fitting xtra RAM

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Answer Match 45.36%

Recently I updated my Nomad Zen Xtra's software and driver, at the begining it worked fine, syncing my device was way much easyer and efficient, but a few day ago, I noticed that my computer was no longer detecting my device when I pluged it, I was not even able to acces from "My Computer" because the "Zen Xtra´s folder" was no longer there, normaly I decided to uninstall everything I install everuthing again but that seemed to be useless bescause my computer continues in failing to detect my Nomad and anything that I update, reinstall and install does not seem to work.
As for window everytime I plug in my Nomad a window titled "MTP Media Player" pops up and asks me if want to sync my device through windows media player, but when I choose to do so WMP is no able to detect my nomad, this is totally poinless exept for the fact wich tells me that windows is in fact detecting my device but for some reason unable to use it through any program.

Thanks in advanced I really hope someone can help me bring back from the dead my Nomad Zen Xtra
 

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Answer Match 45.36%

Hello,
I'm running XP Home ed with the service pack 1 installed. I have 128 MB ram & a 18.5 GB hard drive. E machine. My CD burner was drive E. Today I noticed my CD burner was missing from my computer. What was once called drive E ( CD burner ) is now another hard drive with 46 MB 2.5 MB's being used. Used space on drive C is 6.2 MB's. I checked system restore & it is suspeded because of not enogh space? Can a hard drive partion itself or any ideas on what may have caused this. Thanks
 

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Answer Match 44.94%

Microsoft will introduce a system for fighting software piracy with its upcoming Windows Vista and Windows Longhorn Server operating systems, the company said today.Called the Microsoft Software Protection Platform, it's a collection of technologies that aims to do better at detecting pirated versions of Windows, and will also force unauthorised versions of its software into a limited-functionality mode, encouraging users to obtain a legal copy...pcadvisor.co

A:Further Antipiracy Measures For Vista

Update:...Starting with Windows Vista and Windows Server Longhorn, which is expected to be released next year, companies will have to choose one of two options under the SPP program. The first, primarily for smaller customers, is to be validated via the internet by receiving a Multiple Activation Key from a Microsoft server during installation.The second option, geared toward larger companies, is to install a Microsoft-developed Key Management Service on an internal server to validate PCs during the installation process and every 180 days thereafter. The KMS application will also encrypt the licence keys and hide them on the server, according to Microsoft...http://www.pcadvisor.co.uk/news/index.cfm?newsid=7300

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Answer Match 44.94%

Time Warner keeps threatening to charge their Road Runner customers according to their usage instead of flat rate monthly charge. Does anybody know of a small freeware that can tell me how much I am actually downloading each month? I'm curious to see what this will cost me when they finally do it.

Thanks
 

A:freeware that measures bandwidth use?

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Answer Match 44.94%
A:Monitor measures less than 1024x768

Are you on a netbook? Or are you using like, an extremely old CRT monitor? If it's lower than 1024x768 you can't use the "Metro" apps.

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Answer Match 44.94%

I have the 6Mbps package from Comcast and on sites like speakeasy.net and dslreports.com, I frequently get close to 6Mbps on the speed tests. In real world though, when downloading updates or anything else, I see that my transfer speeds are always between 600k/sec and 900k/sec. Shouldn't I be up to ten times that speed or do the max speed ratings from the speed tests only apply to viewing web pages, not downloading files?
 

A:Cable connection never measures up!

Your confusing bits with bytes. Divide 6,000,000 bits by 8, and you get 750,000 bytes, or 750KBps.

Not bad!
 

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Answer Match 44.94%

my vista was acting funky so I went microsoft website causing more damg. Bottom line need help msft had me Dissable my antivurus etc and left me naked.

A:security and support

Hello damg, What is your Antivirus? "acting funky" is bit vague, Are you having pop ups ,web page redirects,slowness programs won't run.We cannot tell if it is a hard/software or malware issue yet.In the meantime run a malware scan.Next run MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to inst... Read more

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Answer Match 44.94%

Of the options available, this area seemed to be the best fit. Moderator, please change where you see fit.

I have purchased the Creative Labs Nomad Zen Xtra, with the specific intent of being able to pipe mp3's through my car stereo. The combination works relatively well, with one problem. It seems that this mp3 player is sending a "hot" signal to one of my rear car speakers. The result is that the one speaker (back right) appears to sound as if it is blown (heavy vibration/raspy rattle sound). However w/o Zen Xtra plugged in, using either radio or cd function, the same speaker sounds perfect (no blown speaker sound).

Any thoughts on what is going on, and how to remedy?

My setup:
- Creative Labs Nomad Zen Xtra
- Blaupunkt car stereo head unit w/head phone like adapter hanging off
back of head unit (for cd changer)
- Male/male 3.5mm headphone jack cable running from Blaupunkt to headphone port on Zen Xtra (no extra adapters)

Thanx.
 

A:Nomad Zen Xtra - using with car stereo

Hiya and welcome

I've moved this to Hardware, as you may get a better response here

Regards

eddie
 

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Answer Match 44.94%

This occurs on both of my computers, one win2000 and one XP. Put CD in and error on setup screen is:

"This version of DirectOS Xtra can only work in the authoring environment. Please replace the Xtra with the runtime version"

It stops there and does not run setup. Saw this error from someone on another forum, but no one had an answer. Ubisoft tech support has been worthless. Seems like this CD wasn't created properly with the runtime version. Any ideas? Looking forward to your help.
 

A:URU DirectOs Xtra error

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