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Restart leads to black screen before windows 7 splash screen

Q: Restart leads to black screen before windows 7 splash screen

I am not sure what's wrong, but I have uninstall nvidia drivers that gave me problems ie. 257.21, 196.21....etc. I am currently using 195.62. I am certain that it was a VGA driver problem, because it never happened again, till I decided to remove windows internet explorer and it did the black screen thing again. It restarts and instead of showing windows splash screen it shows a black screen. When I am at the black screen I can't do anything, I will have manually restart and when it boots up the second time it will load windows. It's ____ me off. I hope someone can help me here, and I appreciate it. Atm I am gonna reinstall IE 8 and let's hope for the best.

PS. I just bought this new HDD WDVELOCIRAPTOR 300GB. So it's brand new. Don't know what's going on.

A: Restart leads to black screen before windows 7 splash screen

Hmmm! Been having the same problem myself with 7 ultimate 64 bit. It only happens on a "restart". Cold boot works OK.
I just hit my reset button, get message to do startup repair or start windows normally.
Select the "normal" and all seems to work OK???????
I'd be interested if you can find a resolution to this issue. I gave up on it!!!

9 more replies
Answer Match 100.8%

Okay, here's a little background information.

Bought my PC in 2006. Have had to replace 3 video cards since i've bought it. (One was replaced under warranty, the other I bought).

Since I purchased my PC the only parts I have replaced are: My video card, 3 cards later i'm on my most recent one, EVGA Nvidia 8800 GT

I also upgraded my PSU to an Enermax Pro 82+ 525w.

OS: Windows XP SP3

Motherboard : ASUS P5BW-LA

I mainly use my computer for gaming, after my first video card died i was sent a beefier card;lst after that my PC was no longer under warranty so I had to buy my next cards my self.

My problem:

I left my computer on while making some food, I had world of warcraft opened. When I finished making food I got back to my computer and moved my mouse to get it out of sleep mode. I run a dual display set up, once my monitors loaded up one of the screens was pure white and the other screen was black. I was forced to hold the power button down to turn off my PC. From there on out everytime I boot my computer up I get my PC's loading screen (which i'm able to acces BIOS or system restore) after my PC's loading screen I get the windows splash screen, after that my monitor is pure black. The PC is still on and running but there's no display. I plugged my monitor into my onboard an... Read more

A:Black screen after Windows splash screen. Unable to acces safe mode.

bump, please help :(

7 more replies
Answer Match 99.96%

Last night I downloaded a file from a Torrent site - Blackberry stuff (I'm pretty sure most or all was freeware stuff). I just noticed that that file has been removed. Kinda unfortunately because I did leave a comment on what happened to me and I asked if anyone else had the same issue. I'm guessing maybe they did because it is gone now.

I ran my AVG scan on it before opening it. It didn't find anything so I ran the executable. It locked up at one point after I started getting virus warnings from some new program (I did not write down what any of it was :-( ).

I had to do a hard shutdown. When it came up to my choices window, i.e. choose Safe Mode, Last Know, etc. I was unable to make any selections with my keyboard so it continued to boot Windows normally. The XP splash screen comes on and then the screen turns black with nothing further happening.

I can do a hard reboot but I can't get into Safe Mode because the keyboard isn't working and normal windows isn't working either.

Got any suggestions? Do I have some serious funk? Did some piece of hardware decide to stop functioning properly (power supply)?

I have been Googling this issue without any success. Sometimes it feels like you are the only one to ever have a particular issue.

This happened very late last night and now I am at work so I'm not able to touch it for the next 5 hours or so. The only two things that I can do right now is go into the BIOS settings or watch it go into Windows and then get the... Read more

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Answer Match 99.96%

After doing a Windows update, my computer gave a Windows looking message that my hard drive was going bad and to back up my data. I was able to save my user files. Then the pc crashed with a BSOD. I disabled restart after crash. Found the error was 0x0000006B (having to do with a corrupt bootcat.cache file.) Could not boot up windows except for semi windows with my windows 7 disk and Chose Repair, in Recovery console, however it told me nothing could be repaired. Through an option to "find a file" under the Recovery option. I managed to copy a GOOD copy of the bootcat.cache file and I appropriately placed it in E:\Windows\system32\codeintegrity (it was ONLY seeing C: as a system partition) my drive letters were all reassigned.

Sorry this is confusing and a lot of info. Bottom line is, my hard drive is not bad, I see windows on it and all my files and the BIOS recognizes the drive. It is firmly connected and NOT hot to the touch.

From a command prompt I did a bootrec.exe /fixmbr and also /fixboot as the pc was not properly booting up. it still would not boot properly

I am totally unable to go to safe mode (hitting F8) No matter what I do, I get a Windows Splash screen and then my screen goes to a Black Screen with a White arrow cursor, the hard drive appears to be trying to work the light flickers) but it just hangs at the black screen

Again, it refuses to allow me to boot to safe mode. It tries to load the Windows S... Read more

A:Windows 7 splash screen, then black screen NO Safe Mode

sorry for bumping. it seems people get a lot of responses to their questions and i was hoping to get the same kind of response.

Bottom line is, my computer tries to load Windows (7) with the splash screen, then goes to a black screen with an arrow and stays there.

I am unable to boot to safe mode.

I am unable to do a recovery from booting from the Windows 7 Install CD

3 more replies
Answer Match 99.12%

My laptop is a Dell Inspiron 2600 with XP Professional. The laptop was given to me used, no original cd's or anything, just the machine and power cord, just letting you know that right off the bat as I don't have option to put cd in as I don't have it. The laptop has a XP sticker on it that doesn't state if it was home or Professional to start with. I say all this because I can't tell you if the OS was preinstalled or after market installation. IN case this matters any. I am not knowledgeable about computers without the aid or forums like this, so please know that when offering aid I'll need specifics please.

Recently, my system malfunctioned and YourHighness helped me get it cleaned up. It was working fine for a few days. All of a sudden the Windows Splash screen disappeared and the screen went black. After multiple reboots and selecting Function/F8 eventually the computer would go to a grey screen and then would finish booting fine. This went on for a week or two. Meanwhile, as YourHighness suggested, I bought more RAM as it only had 256MB. I read it can go up to a gig, so I bought (used from eBay) a 512 and installed it. Booted fine (after the black screen issue still) and worked fine. A couple of days later I went to boot it back up and got a blue screen saying "Stop: C0000221 Bad Image CheckSum. The Image MSAN1.dll is possibly corrupt. The Header Checksum does not match the computed checksum". I can not boot to safe or an... Read more

A:windows splash to black screen now blue screen

I would think that your first priority, assuming that your data is safe, is to obtain a means of reinstalling/repairing XP. I mean, that would be my first priority if I intended to run a system with XP on it and I did not believe that the system would run perfectly until I decided to retire/sell/junk it.

So my first suggestion would have Dell and inquire about recovery/restore CDs for your system.

As for your apparent option of taking it to a shop...that won't resolve the fact that you have no install disks of any type.

I've not ever seen an XP sticker that doesn't indicate which flavor of the O/S is installed.


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Answer Match 97.44%

I have a Lenovo ThinkPad running Windows 10.  Since yesterday, I've been having a problem that I haven't encountered since my laptop initially upgraded to Windows 10 (which I still swear to this day it did automatically without my permission).  Whenever I try to boot up my computer, I just get a black screen.  When I boot it up, I'm able to see the "Lenovo" window and also the Windows 10 splash screen.  After that, I hear the boot up tone, but then all I get is a black screen.  Every once in awhile, I'm able to see my cursor, but not always. 
Before the computer upgraded to windows 10, I was having issues with the screen not working, so I purchased a whole new screen.  After I installed it, I still had a black screen.  Therefore, I did some research and just by chance I ran across someone online that had this same problem and they unplugged a yellow "backup" battery under the touchpad and when they plugged it back it, they got their screen back.  I tried it and it worked too!  I had no issues with the computer until the windows 10 upgrade.  When the computer first upgraded to Windows 10, I didn't get an image, but if I put the computer to sleep and then work it up, I got an image again.  This no longer works.  I also tried unplugging the "backup" battery to see if that would fix it.  No luck.
I have a feeling it has something to do with the display driver (especially since I can see... Read more

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Answer Match 97.44%

hi, i built my own pc in the summer a few months ago. it was working fine until this morning when i switched it on. i only have one user so it automatically goes onto the user without having to click the name. however today i had to click it because it said i needed to activate xp over the phone or the internet, even though it was already activated. anyway i have activated it now but when i switch the pc on, after the xp splash screen, it just shows a blank screen.

i have gone into safe mode and it give me an option of the Administrator and my user. i have tried system restore in both but the same thing happens. i have seen on other sites that it may be the video card drivers and i might have to reinstall them. however on safe mode, i put the cd in but i can't install it.

does anyone know how i can fix this?

A:Black screen after windows xp splash screen

Hi, I have seen this quite a few times, and yes pain in the butt i know :) Alot of software will not install in safe mode, although seeing as you can get into safe mode, will it allow you to uninstall the video driver from there? If you can, then reboot into regular mode, the system should come up (heres hoping).. then reinstall the vid driver. I have found this to work most times. Worst case scenario.. if that dosn't help. . .go back into safe mode again, uninstall all motherboard drivers, reboot back into normal mode, and again, reinstall drivers. The problem you are having is normally a software issue, generally one of the two suggestions here I find to work. If you have activated and the system is asking for reactivation, that could be due to malware or viruses, or significant hardware changes to your system

3 more replies
Answer Match 97.44%

Hi everyone:

This is my first time here so im not 100% sure if this is where I am supposed to post this.

I am running windows XP Pro and the problem is that I have deep freeze installed on my computer, so I un-thawed it and then installed skype and then froze it again.

Once I was done with Skype I un-thawed deep freeze again and uninstalled Skype and then restarted the computer. Thats when the problem started all I get now is the windows XP splash screen and then the screen goes blank. I tried going into safe mode to un-thaw deep freeze again but it doesn't appear in the bottom bar.

Any help is greatly appresheated.

:) Azirus

A:Black Screen after seeing Windows splash screen.

Hello everyone its me again. Just wanted to give an update on the problem.

It appears that it is deep freeze that is causing this problem on the computer, because when I boot into thawed mode or uninstall deep freeze the computer is able to boot normal (I was able to log in by pressing F8 and then selecting Directory Services Restore Mode, incase someone else has this problem) and once I logged in I was able to open deep freeze and uninstall it.

Unfortunately I need deep freeze installed on this computer because its at a public library (Deep freeze pretty much solves all problems of public downloading viruses etc...) I also have deep freeze installed on 6 other computers running windows XP Pro and they arn't having any problems at all.

If anyone else has had this problem or knows what may be wrong please let me know. I have tried uninstalling deep freeze and reinstalling it as well, but the same problem happens.

:) Azirus

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Answer Match 97.44%

Thanks in advance for any help on this.Yesterday when I went to shut down my computer it began to install the Microsoft updates from the Tuesday patch (KB 2436673, KB 2440591, KB 2443105, KB 2467659, KB 2443685, KB 2296199, KB 2423089). When I came back into the office this morning the computer was shut down. When I booted I got the Bios screen and the windows splash screen just fine. Then it just hangs on a black screen. My initial thought was the video card driver. I booted into Safe Mode and uninstalled the driver. No change. Thinking that maybe one of the updates was borked I tried to restore to Monday. No change. I ran spybot and anti-malware which found two entries each related to a trojan downloader. I removed them and ran the tests again which came back clean. I then ran AVG which also came back clean. About a week ago I had a suspicious file which AVG detected and I then removed. I think that this file caused some damage which did not become apparent until Microsoft update tried to patch.I am running XP Pro SP3. I really need to get at some db files but SQL Server Agent will not run in safe mode and the backup from yesterday failed. I assume this happened due to the update at the time of shutdown as the backup is set to occur then as well.I found a thread ( elise025 helped somebody out with a similar problem, however the other person could not start safe mode so I am unsure if I should use the ... Read more

A:Black screen after Windows Splash screen

<<I found a thread ( elise025 helped somebody out with a similar problem, however the other person could not start safe mode so I am unsure if I should use the same steps.>>

The solutions for malware problems...are seldom generic, since each situation involves a different system, different circumstances, etc. advice is never to try to use someone else's malware situation...which has been defined and treated by those with self-resolve your own situation.

I would suggest that you start in the Am I Infected forum...I'll move this topic there.


27 more replies
Answer Match 96.18%

Before explaining how i got here, i will explain what exactly is happening. When I boot up my computer i see the logo then text saying Preparing Automatic Repair with a loading icon. Then i would get a black screen that would sometimes show a cursor that i can use with the black screen but most times just the black screen. Eventually this black screen ca give way to Diagnosing your PC loading screen that loops endlessly

Okay this started after I downloaded the anniversary edition for Windows 10, the first time i booted up the computer i had faced the AVG Watchdog initialization bug which prevented from accessing the laptop for the few weeks as tried looking for solutions forcing me to eventually uninstall AVG through Safe mode (the only way i managed to was through turning it off and on 3 times as every other way including holding F8 had not worked). After booting up the first time without issue after removing AVG and getting some things done, I turned it off without issue then i faced this new problem which is still plaguing me. I've looked up in forums for a solution but the closest i found was just reinstalling windows and losing everything, does anyone have a solution where i can still keep my data?

A:Can't access startup screen, boot up leads to black screen

Hi Helix935 and welcome to Tenforums.

If it was less than 10 days since this happened, you might have been able to go into Settings>Recovery and rollback from the Anniversary Update. But it's been too long now.

If it's data only that you're needing to save, you could boot the system to Kyhi's rescue media and use File Explorer to copy your data over to an external drive, then perform a clean install, (or reset or refresh from within safe mode).
Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
You will need to reinstall your personal applications after the OS is working again though.

1 more replies
Answer Match 93.24%

A few days ago my computer stopped booting up so I reinstalled windows XP. I have spent the last two days running updates and installing all of my programs, etc. and things were going well. But now all of the sudden when I boot up my monitor goes black just after the windows splash screen over and over. I have been using my on-board video port but I have also tried switching over to a pci video card. When I did that I got no display what so ever. Any help would be appreciated.

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Answer Match 93.24%

I turned on my computer today as usual and I've restarted it numerous amount of times and I can't get past the ASUS bios splash.

I'm thinking the problem is my hard drive, the activity light stops flashing after the bios screen and it just completely goes black and hangs. I've tried system restoring from the windows CD but that didn't work. I don't understand how I can see the hard drive in the bios and I can choose restore points on the drive but it simply won't boot.

What can I do? I don't want to format it and re-install everything again as it takes forever to get everything back. Can I create a new partition to install windows on as I have plenty of space left?


A:Black Screen Before Windows Splash

What OS(s) do you have, your profile lists "XP" but you are in the Windows Vista/7 forums

Also, try a startup repair.

1 more replies
Answer Match 91.98%

Hi I have a Gateway PIII running Windows XP Pro. Last weekend I was setting up a home network and now when I turn it on the display goes black just after the windows splash screen disappears. Does anyone has any suggestions on how to fix this?

A:Display goes black right after windows splash screen.

Can you still boot into Safe mode.

I suspect either a driver or new start up program.

2 more replies
Answer Match 91.14%

I already did this.Black Screen Hang (after splash screen appears) (usually video driver)- Last Known Good Configuration- Safe Mode- install/reinstall latest version of video drivers. I downloaded the latest video driver and installed it. But the black screen hang still keeps on happening. Please Help

A:Black Screen Hang (after splash screen appears)

What happens when you try to get into Safe Mode?The next most common issue for black screen hangs is a problem with the hard drive.You can try these commands from the Recovery Console ( )They will attempt to correct issues with the File System on your hard drive.FIXMBRFIXBOOTCHKDSK /RIf that does not fix it, then I'd suggest a bootable diagnostic available from the manufacturer of your hard drive. There's a list of the most common one's in this thread: The diagnostic will tell you if your hard drive is starting to fail (or not).

4 more replies
Answer Match 91.14%

Hi all,

I was called to fix my aunt's PC the other day and what i came across was something i couldnt figure out what had caused the problem.

The machine does the usual, POST etc, does all its checks and then goes to boot from the HDD(HDD is indicated in BIOS etc). At this very stage (just before the WinXP splash Screen) the Screen (LCD) just goes black and does not ever recover. There is no error messages and the HDD LED blinks a couple more times then does nothing. LCD power light stays on green. I have to either turn it off via power button or do a restart with Ctrl,Alt + Del.

I have disconnected all peripherals except Video Card, HDD and still no luck. The only reason why i left the Video Card was that there is no onboard video and i had no other Video cards to replace it. I cant even boot into safe mode.

I manage to resolve the problem by doing a WinXP repair over the top but what i really want to know is, was it a corrupt/damaged MBR that was causing this problem or was it a corrupt driver? I have read a few articles about nVidia cards giving black screens but none seem to be similiar to mine.

Also since the install over the top, the problem has not re-occurred (however it has only been 1 day since).

PC Specs are below:

P4 3.2ghz
Albatron 845PE Pro II m/board
nVidia FX 5600XT VGA card
120GB IDE Seagate HDD
Firewire Card
Unsure of Sound Card

Any help would be greatly appreciated. Thanks in advance.



A:Black Screen Prior to WinXP Splash Screen

Sounds more like a corrupt video driver to me.

My screens go black at that stage, as the drivers load.

Later drivers seem to leave them "black" a lot longer in the boot process.

2 more replies
Answer Match 91.14%

1) When booting the computer, after the motherboard splash screen the screen turns black and nothing happens. Everything is still on and the fans are running.

PC Spec's:
Motherboard: Asus M4A78-E SAM3 780 ATX
Processor : AMD Athlon II X4 620 2,6GHz 2MB, 95W, AM3
RAM: Corsair 4GB DDR2 800MHz/Cl5/XMS2-6400
Graphics (x2 Crossfired): XFX PCIe HD5750 512 MB
Power supply: Corsair VX 450W
HDD1 (Windows 7 (64) installed): HD500GB Samsung SP SATA-2 7200RPM Spinpoint F3
HDD2: 250GB storage
DVD: DVD RW Samsung 22X DL

This PC has been in use for approximately a year.

1) When I turn the power on, all fans start running like they normally do
2) Using the ASUS Express Gate splashtop that launches before the motherboard splash screen I'm able to browse all my files on both harddrives
3) Pressing DELETE at the motherboard splash screen takes me to the Bios Setup Utility, which I can navigate
4) At the Bios Setup Utility, it says that the Primary IDE Master and Primary IDE Slave are "Not Detected". Not sure if this is significant.
5) According to the Bios Setup Utility it should attempt to boot from the correct HDD. Trying to boot from the second HDD yields the same results.
6) Pressing TAB at the motherboard splash screen to view BIOS POST Message only leads to the same black screen
7) Switching the monitor made no difference
8) The monitor can't find a signal from any other ports

I'm at my wit's end. I do not und... Read more

A:Motherboard splash screen - then black screen of death =(

I went into the Bios Setup Utility and reset to factory defaults. I then changed the boot order so that I would boot from DVD before HDD. For some reason this did it. It now works. Maybe it just needed time to rest? Because this hardly sounds like the solution to my problem.

1 more replies
Answer Match 91.14%

Going to my sisters tonight to attempt to fix her PC. Was working fine this morning but this afternoon - Upon startup everything runs fine until after the windows splash screen everything goes black and the only thing visable is a cursor, but nothing to click, cannot ctrl=alt=del, cannot right click. Cannot enter safe mode at all, last good configuration doesn't work either. Computer is still running, fan whirring, lights flashing. Fan has been cleaned and power supply checked, no change. Cannot get into anything to run explorer or virus check. She is running Windows XP SP3. I'm unsure of when sp3 was installed. I understand this may be an issue, along with video and graphics drivers, display settings, corrupt registry, flat CMOS battery or loose internal connections.

My questions are -
What can I do to actually get into the computer to check if it may be these problems?
Does anyone know of any more problems that could be causing this problem?

A:Black screen with moveable cursor after splash screen

Welcome to TSG, Kiwichick. You stated....

Fan has been cleaned and power supply checked, no change.Click to expand...

It's very possible that in cleaning the machine something may have become loose. (It happened to me before,
a sata cable wasn't completely connected.) Check all of the connections at both ends. Any cables or straps
need to be tightly seated to the HDD as well as the connection to the mobo.

Before you open the case, disconnect all peripherals and press the power supply button in for approx. 30 seconds
to drain the remaining flea power. It sounds like a loose cable to the drive.

3 more replies
Answer Match 90.3%

My computer (Dell Dimension 2350 running Windows XP SP2, no new hardware or software added in years) turns on, asks me if I want to 'Start Windows Normally', 'Last Known Good Config' and 3 different Safe Modes. It doesn't matter which one I pick, it always starts the Windows splash screen, then goes to a black screen with my mouse pointer (which I can move, but cannot right or left click). Also, the keyboard controls don't seem to work, no ctrl+alt+del, nothing (though if I press shift 5 times it gives me the beep atleast letting me know the keyboard is working). Safe Modes do something a little different, but end up in the same place as the other modes. Safe mode will hang on Mup.sys for a long while before it goes to the black screen with the mouse pointer.

I have pulled off the user files (pictures, documents and so on) while connecting the drive to a different computer and making it a slave. Also while it was connected to the other computer, I ran MalwareBytes on it. It found a trojan on that drive and cleaned it up. I thought that may be it, so it booted the hd as a master in it's own box. I still get the same thing as before (black screen with mouse pointer).

I made a BartPE boot CD and booted the computer to that. I ran a chkdsk on it then restarted with a normal boot. I still got the same black screen and mouse pointer. I booted with BartPE again and checked to see if Explorer.exe existed anymore. It was there.

Now I am stuck. I ... Read more

A:Windows Splash to black screen with mouse pointer...Mup.sys hang

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Answer Match 89.46%

It seems I only come here with my weirdest issues...sorry for taking advantage of everyone's knowledge.

I have a customers PC that boots into Windows XP, but after the splash screen it goes to a black screen with only the mouse pointer. It does the same in safe mode. The computer is still running, but I can't do anything. Task Manager doesn't open, but I can activate Sticky Keys. Very weird. I ran chkdsk, no problems. I ran a fixboot, a fixmbr and a bootcfg /repair. Nothing.

I researched this and can't find a definitive fix for the issue. The most common cause seemed to be the display driver, so I booted into VGA mode and it did the same thing. I'm stumped.


Custom PC
Intel P4
Windows XP Pro, SP3

Only other thing I can think of is that they were running an Intel RAID 1 setup that failed. I assumed that this would not have affected it this way, but I may be incorrect. Both drives act they same way, fwiw.

Thanks for any help you guys can provide!


A:Black Screen with Mouse After XP Splash Screen

Well...the black screen with flashing cursor in upper left a typical scenario overcome by running fixmbr.

I don't know much about RAIDs but a failed RAID configuration creates problems of its own that have nothing to do with XP and must be treated as a distinct issue, IMO.


1 more replies
Answer Match 88.62%


I haven?t seen anyone with this specific problem, but apologies if I have missed this.

I believe my laptop has been infected with the ?Virus Remover 2008? virus. I?ve read allot over the last few hours about running anti-virus software, Malwarebyte or manually deleting files, but what I cannot find is my specific problem amongst all the forum?s.

Every time I start the laptop up, I login, get to the desktop, the icons load on screen, they load in the bottom right bar. This is when I get a blue screen, then white lines (looks like barcodes), then the laptop restarts again. There is no time to run any anti-virus software or enter any of the menus (it happens about 10 secs after the last icon is loaded). I?m going round in circles with this one.

Can anyone help with this problem? Much appreciated if you can.

Laptop: Dell Inspirion 1501 with Vista.


A:"Virus Remover 2008" Blue Screen leads to Restart

Can you get into Safemode? Reboot the computer and after the initial screen, start tapping the F8 key

3 more replies
Answer Match 87.78%

I have a laptop (ProBook 4720s) with Windows 10 that started booting to a black screen and becoming non-responsive some days ago.  
When I boot, I see the HP splash screen, then the Windows logo loading and then an unresponsive black screen without a cursor.  
The only way I can turn off the computer is by holding the power button.  
Sometimes it'll boot to a "Windows could not start correctly"-screen and I've tried that start-up repair, which couldn't solve it, I've tried System Restore to the latest point which failed twice and I've tried booting into Safe Mode with Network possibilities and then it froze while trying to enter the password.  
The only thing that worked was just booting into Safe Mode, the computer worked perfectly fine then.
I've also tried booting with a HDMI cable connected to a TV to make sure it's not just outputting the video to the wrong place, still a black screen though.
Since the laptop doesn't really "support" Windows 10 (there aren't any drivers for the laptop from the official site for Windows 10), I've downloaded some of the Drivers from [here](
As far as I know though I think I've only installed the drivers that were necessary to make the webcam and fingerprint scanner work, though the latter still doesn't function.
Do note though that the computer worked fine after installing these drivers, it was only after a month or 2 that this suddenly ... Read more

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Answer Match 87.78%

My mom's computer is a Compaq FS7600. It has Windows 2000/XP on it. When she turns the computer on all it does is goes to a black screen, she said it doesn't even show the blinking cursor. We've tried the F8 over and over, but it still only comes up to a black screen. What can we do?

A:Starting computer leads to black screen.

need lots more info than what u've posted, like is it windows 2000 or windows xp, what model compaq is it? the fs7600 is a flat screen monitor. have u made sure all connections r tight etc? have u tried using a diff monitor 2 see if it boots? does it make any beeps when u turn it on? any & everything u can find 2 post is usually more helpful than just a cry in the dark lol

1 more replies
Answer Match 86.52%

Hey everybody, thanks for reading this post.

This started yesterday, I got home and switched on my computer selecting XP at dual boot options. The computer started up as usual but once it had logged in, it froze after loading one item in the system tray, it loaded only the little symbol showing that a device is added (it must have been my USB Wireless).

I did a forced shut down via the Power ON button. When I power on and select XP from dual boot menu, it brings up the 'Windows did not shut down correctly' options and I've tried safe mode, safe mode with network, safe mode with command prompt and last good known configuration but all react the same way as starting windows normally. Everytime I start now, it freezes a few moments after the splash screen load bar begins animating, it then restarts. I'm not sure if this extra piece of information helps but everytime it restarts after the 'crash' the computer does not beep. But when I shutdown correctly from Ubuntu Linux and then Power on the computer again it beeps, even when I restart through Linux Ubuntu it beeps.

Thanks in advance, Bartikky.
I would like to add I did browse through other people's problems to see if any are similar to mine, but no luck.

A:Restart Loop At Xp Splash Screen

If you have an XP might try running the fixmbr command.

Hard shutdowns...can damage system (and other) files.

IMO, the original hesitation might indicate that the MBR is damaged or out of sorts.


10 more replies
Answer Match 86.52%

Hi Everyone,

About a week ago I had trouble with my computer not loading and I posted a topic about it. Nothing was working so I ended up formatting my hard drive and starting over.

It's been working fine for about a week, but then yesterday afternoon after I finished with it and left for class, I can back to start it up only to see that it won't start.

The fading/flashing windows logo shows but then as the bottom progress bar is still loading, the screen turns black.

After a few minutes I get a black screen and my cursor on it.

I've unplugged my external monitor, any USB attachments, but they don't work.

I've also tried running repairs, booting from CD with my Win7 Disk I burned after my fixing my computer last week, but the screen still turns black when it says windows is loading.

I can't even activate safe mode because I still get the black screen with the cursor.
Does anyone have any ideas and can help me? I got this computer a year and a half ago and I've already had trouble starting it up twice this week.

Thank you so much in advance!

Here are my specs
- - - - -

Model ASUS M50Vm-A1
Operating System Windows Vista Home Premium
CPU Type Intel Core 2 Duo P8400 2.26G
Memory Size 4GB DDR2
Hard Disk 160GB SATA 5400RPM
Optical Drive DVD Super Multi
Graphics Card NVIDIA GeForce 9600M GS
Video Memory 1024MB ... Read more

A:Running Startup Repair Leads to Black Screen

Have you tried testing your RAM with Memtest86?

You can also try updating your BIOS: ASUSTeK Computer Inc.-Support-

6 more replies
Answer Match 86.52%

Hey guys,

Recently, when I try going into sleep mode on my laptop, sometimes the screen just goes black/grey, but the computer doesnt fully go into the mode. Shaking the mouse, or just waiting for the long time does not work and the computer is stuck between being on and being asleep (I cannot go back to the desktop).

Do you have any idea of how to fix this?

Thank you!

A:Sleep mode leads to being stuck on black screen

Seen a problem like this before what you can do is try this. open services by going to - start - services.msc (in the search bar) - when this opens look for a service called "Windows Media Player Network Sharing Service" and if it is on disable it and try that.

3 more replies
Answer Match 86.1%

I repair computers for a side job, and this one is frustrating me haha. Here is what is going on. I turn it on, the windows xp boot screen comes up, with the splash screen and when thats over, the screen goes black, and the login screen is supposed to show up, but it never does, and after a few moments it will restart itself like a broken record.

I am about to meet him in a few hours so any help will be appreciated!
What I am plannin on doing is hit F8 and enter VGA mode to see if this solves the problem. But I dont want to have to have him enter VGA all the time if this works. Should I uninstall his video driver? and if I do will video show up after that when I reboot his computer? He is running WinXP Home SP2.

If any of you have had the same problem please respond. I have checked the messege boards on this site and all threads seem to have a different opinion. Anyone found one that works?! Thanks in advance for your replies!

A:Black Screen after splash screen

I can answer just part of your question. Hitting F8 to go into Safe Mode won't actually solve your problem by itself but it should allow you to get into Windows to try to solve the problem particularly if the problem is caused by software. If you uninstall your graphics driver, Windows generic VGA driver should take over after you reboot.

3 more replies
Answer Match 86.1%

I have been having a lot of issues getting my computer to boot recently. Long story short, I ran a repair installation, and when it rebooted to finish the install, I got an error message: nvatabus.sys is missing or corrupted. I downloaded the file from nVidia, and pasted it onto my HDD. Now it boots, goes to the splash screen, but does not go to the login or finish setting up screen. Can anyone help? Thanks!

A:Black screen after splash screen

Did you install the file correctly? Visit the following webpage for some information. (\)

8 more replies
Answer Match 84.84%

hi my laptop screen is set to turn off after 5 mins, when it does i cannot wake it, no matter what buttons i push or using my mouse. this black screen also happens when i restart my computer, it logs me off the the screen goes black and computer power lights are still on and it does nothing HELP! haha thanks


A:laptop screen goes black when i restart, and screen wont wake up after it turns off

Boot the computer and press F8 in the Advanced Boot menu choose Last Known Good Configuration.
What is the make and model# of the computer? Go to the manufactures support/download drivers site and download the Chipset and the Video driver for the computer.
Go to Start/Search and type powercfg.cpl. Right click the powercfg results and Run As Administrator. Click Change Plan Settings/change Advanced power settings. Reset your power settings to your liking.

1 more replies
Answer Match 84.84%

I am new to this site. My computer seems to freeze often. Unfortunately, a freezing episode occurred during a windows update, so I turned off my computer even though it says "do not turn off your computer". Ever since I did this, when I try to turn on my computer, the BIOS loading bar goes to about 4/5 the way before it stops and goes into a black screen with a white cursor on the top left. I also cannot access safemode by repeatedly pressing F8. What is wrong with my computer?
Thank you.

A:Starting up computer leads to black screen with white cursor on top left.

Please do the following.
Instructions for a Windows 7 Repair installation.
A Windows 7 Repair Installation will require a installation disc.
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
Part A, Steps 1a - 6a
How to burn ISO image using Windows Burn Disk Image.
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  C... Read more

3 more replies
Answer Match 84.84%

The whole problem...

Put the machine in standby. Came back to it, hit the power button and it wouldn't wake up completely, it stopped at the background, would load icons or respond to any keys or buttons. Pressed and held power until it shut down.

When it tries to startup, it gets to the part where its a black screen and says Windows loading, with the scrolling load bar. After that I get the blue screen with the message below.

Same result when trying to load using safe mode except the BSOD flashes quicker and is gone.

Is there any way to get beyond this point, or is a repair from the Windows CD the only or best solution? I have backups of my most important data with Carbonite, so I'm not too afraid of losing data, but re-loading everything I have installed would be a major kick in the bits.

A:Solved: BSOD after Startup splash screen, restart...

14 more replies
Answer Match 84.42%

This can happen at any time for me (including when I was re-installing windows in an attempt to fix the problem... did not go well ) but more often than not happens during web-browsing and especially when watching youtube vids. I'm going to assume it has something to do with my graphics card as the blue screen does not actually come up... instead the screen goes black and then I have to restart the computer. Anyways upon boot up and log in I get a windows message that tells me that windows has recovered from an unexpected shutdown ect.. and the numbers are:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: 85AA3510
BCP2: 93218A5E
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

A:BSOD - Screen goes black and upon restart tells me I got a blue screen

Have you activated your Win 7?

Fully and completely update your Win7. Afterwards, I'll be asking you to submit a file which will show me all of the installed updates.

The update procedure will take qute a period of time since you do not have SP1 installed. This means there are updates to get you up to SP1 and then there about 100 updates post-SP1.

Change settings (left-hand column) |
checkmark all four of the boxes | OK button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

Check for Updates (left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the ?Windows is up to date? in center of dialog. until you see that TWICE IN A ROW!

Use the ?critical update? procedure until all important updates are installed.

Under Optional updates you will be presented with:
a) Microsoft Bing Desktop which is of questionable value
b) a list of about 34 language updates.

You can hide those updates so that aren't continually notified of those updates.
When you click on 34+ optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click... Read more

9 more replies
Answer Match 84%

I started having trouble and posted the minidump in another forum to see if they could help me. I will only reference it here so there would't be any repetitions of tests that I have already done there.
The last update was after I did a full reinstall of Win10 (not an upgrade from 8.1 like last time) on an SSD drive and it was working fine. [/size]
Suddenly, as I was downloading a game, it started working REALLY slowly, the screen turned black and it restarted (so no BSOD that I can tell).[/size]
Anyone have any ideas?

Edit: Moved topic from Windows 10 to the more appropriate forum. ~ Animal

A:Windows 10 BSOD/Black Screen/Restart

Please run this report collecting tool so that we can provide a complete analysis:
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:

0 more replies
Answer Match 84%

The laptop I have is an ASUS g74, I purchased the copy of windows 8 from microsoft's site, upgrading from windows 7 pro. I opted to keep all my personal files/apps because the programs it warned me as being incompatible were random games and such.

I googled this problem, and it seemed fairly common months ago when windows 8 first came out on dell/HP laptops. It worked flawlessly when I first upgraded and booted up fine but once I restarted I couldn't see anything other than the screen occasionally flickering brighter and darker.

However, if I plug my laptop up to a TV with an HDMI cable I can see everything on the TV. It's just the laptop screen that is blank. I'm not sure where to go from here, thanks in advance for any help!

A:Upgraded to windows 8, got black screen after restart.

Originally Posted by Shade9623

The laptop I have is an ASUS g74, I purchased the copy of windows 8 from microsoft's site, upgrading from windows 7 pro. I opted to keep all my personal files/apps because the programs it warned me as being incompatible were random games and such.

It's just the laptop screen that is blank. I'm not sure where to go from here, thanks in advance for any help!

Maybe refresh rate needs changing if safe to do so


14 more replies
Answer Match 83.58%


I have a Gateway Model #5310 hard drive, with an Intel(R) 82915G/GV/910GL Express Chipset Family graphics card, operating system Windows XP Home Edition.

Awhile back I bought a new 23 inch Dell model #ST2310 HD monitor, and for awhile it worked fine, but now when I startup the screen goes black after my desktop loads. I know the desktop is back there b/c all the pop ups show,the cursor shows and even the screen saver shows after a bit. I can get in and see everything in safe mode with networking where I have downloaded the latest VGA driver from the gateway site. Is it possible I need a new graphics card for this hard drive b/c its not compatible with the monitor? I am stumped.

I appreciate any help someone could provide me.

A:New Monitor-Black screen after splash

Welcome to TSG, Christy. If you can see your cursor and screen saver, just not your desktop, then the issue is probably not with the monitor or your video drivers.

If you can see everything in safemode, go to the device manager and uninstall your video card, then reboot and let it load to windows normally. Windows will automaticly reinstall the driver and reset the Resolution and refresh rate. If you are still unable to see the desktop, then try bringing up the task manager by pressing Ctrl+Alt+Delete, then click File > New task and type Explorer.exe.

3 more replies
Answer Match 83.58%

okay, When I put my computer on today all I got after the XP splash was a black screen, I cannot boot up in safemode, because of my keyboard, it just refuses to work on the startup.

I dont think anything is wrong with my graphics card, video card, etc etc, because I have a second hardrive, and when I put it in it loads up perfectly, I have tried looking at my files from my other hardrive, they are all just either notepad documents or they are just white boxes with cogs in them.
I have also tried using my XP disk, but it wont load, I have even put the computer to boot up on the disk and this makes no difference.

also I have read that you need a certain keyboard to be able to get on safemode, its the keyboard that hasnt got the USB end to it, I have one but it still Just doesnt work.

im guessin the only replies I can possiable get are to reformat my hardrive or to get it wiped.

thanx for your help guys

More replies
Answer Match 83.58%

Earlier today my computer froze and when I restarted it, it loaded the XP splash screen but then went black. The computer was still running, but the screen was black and I couldn't do anything. I tried to reboot in safe mode, but it hangs on the "loading-processes screen". I've also tried repairing the region with my windows XP disc, but it didn't resolve anything. I've tried two different video cards and different RAM configurations, but the same problem persists every time. I have also done nothing new to my software, or changed any hardware arrangements in my computer over the past few months. Any suggestions? Your help would be much appreciated!!!

A:XP Splash Screen Loads, Then Goes Black

Is the cursor blinking in the upper left corner of the black screen?

Exactly what steps did you your repair efforts? Telling us may save a lot of "I've already tried that" comments.


4 more replies
Answer Match 83.58%


I am having an unusual problem with Desktop PC. Sometimes when I boot the computer it will show the Gigabyte splash and then go black the moment it switches to what would have been the "starting windows" screen. I am positive that it is not the monitor because I never hear the windows login sounds or music. When this happens the only way I am able to fix it temporarily is by re-slotting the memory sticks in the motherboard. I did this on a suggestion that it may be a bad stick, but based on my experience of switching them out and using them separately this doesn't appear to be the case.

Any suggestions on how to proceed? Thank you for looking,

Windows 7 Enterprise

GIGABYTE GA-970A-UD3P AM3+ AMD 970 SATA 6Gb/s USB 3.0 ATX AMD Motherboard

AMD FD8320FRHKBOX FX-8320 FX-Series 8-Core Black Edition

MSI NVIDIA GeForce GTX 760 OC 2GB GDDR5 2DVI/HDMI/DisplayPort PCI-Express Video Card N760 TF 2GD5/OC

Corsair Vengeance 8GB (2x4GB) DDR3 1600 MHz (PC3 12800) Desktop Memory (CML8GX3M2A1600C9)

More replies
Answer Match 83.16%

Lots more detail is here and it was suggested Zekos was the culprit:
The system checks out clean by a long list of malware removal tools (see above) but replacing rpcss.dll with a clean version results in a Windows Vista SP2 black screen w/white mouse cursor.
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16533
Run by Mary at 15:52:27 on 2014-03-03
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.2.1033.18.3071.2069 [GMT -5:00]
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
============== Running Processes ================
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Wind... Read more

A:Zekos? Fixing rpcss.dll leads to Vista Black Screen, white mouse cursor

Hi there,
this might be a permission issue. Please try this:
Please download Farbar Recovery Scan Tool and save it to a flash drive.
Download this attached
 fixlist.txt   324bytes
  24 downloads and save it on the same flash drive as FRST.
Plug the flashdrive into the infected PC and enter System Recovery Options as follows.
To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.
Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
To make a repair disk on Windows 7 consult: enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and th... Read more

2 more replies
Answer Match 83.16%

THis morning, I ran Ccleaner (had some reg. errors, backed up reg. then "fixed" them).

I updated Malwarebytes but I noticed it got stuck after I hit "finish", so I manually shut off my computer (I didn't want to lose my IE page). I waited a few seconds and restarted. It came up fine, so I double clicked Malwarebytes-my pointer FROZE and had a box of verticle lines hovering over it. So, since my mouse was frozen, I manually shut off, again.

THIS time, when I restarted, the Toshiba logo did not come on but my computer automatically restarted. It restarted 3 times. I thought it may have overheated so I manually shut off and waited for 30 min to cool off.

Now, it is stuck in a loop of restarting. The Toshiba logo does not come up, nor will windows begin. I can not get into bios OR f8 for safe mode. I tried a windows disc that I have, but it will not load from cd, either.

Any ideas???

my computer is a Toshiba Tecra M3; 1.8 mhtz; 1 gb RAM; I think it's dual core; Windows XP Professional with NO BOOT DISK or reinstall disk available. (I tried to use a disk from my son's computer, but to no avail.)

Any help would be appreciated as this is my home business computer. It has ALL of my cattle information on it and I have NO BACKUP. :-(

RecaP: I CAN NOT go into safe mode, can not access BIOS, nor will this restart loop go further than a black screen.

A:Windows XP Pro restart loop: won't go past BLACK SCREEN

Hi and welcome to TSF I think you may have caused your self more problems by running the reg cleaner and if you can borrow a copy of xp the same as your installed version you might be able to run a repair

12 more replies
Answer Match 82.74%

hello all. i have run into a dilemma. i have important files on my system, so want to repair the install, as opposed to restoring from an image, or reinstalling.

i have win7 x64 on a single raid disk (single because is already setup when i buy more disks). this system has been operation for more than 6 months.

i had avg=-x64 free, it had some errors last week(first time i have ever seen this), so i removed it, and installed m$security essentials. after a few days i got a virus and or trojan, maybe vundo, from running a program fix that was cleverly disguised. i tried scanning with MSE to no avail. so i removed the deadbeat program and reinstalled avg-x64 free .

in the recent past, the pc started to exihibit some symptoms. after boot, and after splash screen, it would stay on a black screen for about 30 seconds while hard drive thrashed incessantly, then the login screen would finally come up. this is the main symptom that bugged me enough to run the scans. i also had checked the windows firewall, and i cant get into that, its kicking back errors and wont let me access some stuff across my network. looks like the virus had a field day.

so after putting back on avg-x64 free, i updated and ran scan, and installed/updated malwarebytes and ran scan. it found stuff, i removed them, restarted. i thought teh system was clean eventhough still thrashing like mad, the next day i ran them again it found more stuff, and removed them. a couple of them were regis... Read more

A:black screen after splash before login - restarts

ok, i realized that i can run a few basic apps from the command prompt in the repair system. so i have briefly looked through teh registry, 'regedit/s' particularly at the runonce and run, no entries found there if im looking in the right place. then i found notepad, and was able to use it as a file browser by switching it to all fiel types, and i was peering around int eh temp directory of the system32, and then i thought, why not try to run explorer.exe, when i did it kicked back the error EXPLORERFRAME.DLL is missing. try reinstalling etc..

so i wonder, could this be the problem why it wont load after the splash screen?

edit, after lookin in the system32 folder, the file EXPLORERFRAME.DLL is there.

4 more replies
Answer Match 82.32%

Just purchased 2 new (refurb) PC's for my wife and I. It's all I could find with Windows 7 still available.
They are both HP Pavilion p7-1233w 64 bit Desktops running Win 7 Home Premium SP1.

During Windows setup of PC #1, it asked for a restart. When the PC powered back up, it had a black screen from the start (before the Post screen). I power cycled it several times with no luck. Even switched monitors and video cables. The next morning it started normally with perfect video. I assumed the Refurb PC had a problem and set it aside for return.

Been setting up PC #2 for a few days now with lots of restarts. All was well, until I did a restart just now. There was the identical problem. Power cycled the unit twice, and still had the black screen.

Then I unplugged the PC, and pressed the power button to discharge the capacitors (fans ran for a few seconds). When I returned power and started the PC again, it functioned normally. I've done 10 quick restarts since to try and replicate the problem, but it only happened that once.

I love these PC's, and I love Win 7, so I hate to give them up. But I don't want the video freezing up on me every time I do a restart. I assume now, that PC #1 is not necessarily defective.

Since this is occurring before the post screen, I wasn't sure if it could be windows related.

Has anyone run across this? If so, and suggested solution?

Thanks very much... (sorry for the long post)

A:Black Screen BEFORE Post Screen on Restart

That does sound quite strange that they both do it
The answer to your question is no, windows has nothing to do with post, power on self test as the name suggests is controlled by the bios and is the motherboard checking hardware etc when the post is complete the bios will start the boot sequence as set in the bios ie 1st boot device then 2nd device then 3rd if necessary until an OS or bootable device is found, I can think of no reason for a machine to not post other than the wrong display output being selected if the machine has more than one ie on board gfx and gfx card installed or multiple display ports present or finally an overheated gfx card that has shut itself of until cooled but having said that if it works it works so I would see how it goes

You can check bios settings for gfx outputs and I would monitor temps as well don't really know what else to suggest

6 more replies
Answer Match 82.32%

OS - Windows 7
? x64 ?
? Windows 7 Ultimate
? full retail version
? Couple of months
? Re-installed about 3 weeks ago

? Intel i7 quad-core
? ASUS Maximus IV Extreme
? Corsair AX 850 Watts

I built the computer myself about 3 months ago, and have had random BSOD's since I booted it up the first time. I did memtest for 2 passes with no errors, and did Driver Verifier last night with a BSOD this morning, dunno if it was because of Verifier though. I recently had a BSOD about 3 weeks ago and had to re-install Windows because it couldn't repair and I didn't have a System Restore. I also had a USB 3.0 driver that wasn't installed so I installed it, and updated my NVIDIA drivers as well to no avail.

Any help would be greatly appreciated, this is driving me nuts!

A:[SOLVED] Screen randomly goes black, Windows says BSOD on restart


It seems your video card or its drivers are the ultimate cause of these BSODs. I do notice the nVidia drivers are still a few months behind, so you might try downloading the latest package from here: Drivers - Download NVIDIA Drivers

While it's worth a shot, I honestly doubt it will help. I'd expect a card replacement is necessary. See if you can return the card under the warranty, or at least test a different card in your system.

...Summary of the dumps:


Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Fri Aug 5 07:20:17.165 2011 (UTC - 4:00)
System Uptime: 0 days 0:14:46.148
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+801f10 )
FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 03/02/2011
SystemProductName = System Product Name
*** WARNING: Unable to verify timestamp for Unknown_Module_ff111111`ff111111
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_ff111111`ff111111
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session... Read more

6 more replies
Answer Match 82.32%

I have HP ProBook 430 G1 with pre-installed Windows 7 Professional 64bit. After clean system installation I have resized Windows partition and created new partition for Ubuntu. I also removed HP_Tools partition. After that (I don't know if it happend before resizing partition) when I start Windows and restart it from Start menu I got black screen with white short strips. I see it for about 10-15 seconds and Windows start normally. It happens after choosing Windows from boot menu but before Windows logo appears.
It only happens after system restart. It doesn't happen when I start system for the first time after turning on computer.
I uploaded photograph of the screen as an attachment.
Anyone has any ideas what causes this problem?

Now, after I was hitting F8 to start safe mode this screen appears everytime - no matter if I start or restart computer.

A:Black screen with short white strips after Windows restart

GRUB issue

1 more replies
Answer Match 81.9%

I have a Gateway Laptop MT6728 running Windows XP. I got the blue screen one day and then after that attempted to reboot. What happens is after I get the Gateway Bios/Boot Menu Splash screen the screen goes black. I can't boot from the drive it just spins and then shuts down. I can press F2 and get into the Setup Utility and I have changed the boot settings to CD but still disk just spins in drive for a few seconds then stops.

I have reseated Ram, Taken out one stick of Ram and attemped to boot with only 1 stick.
I have reseated the CMOS.
I have reseated the Hard Drive.
In the Startup it states: No TPM or TPM has problem. ( Don't know if that is an issue.)
I have Bios Version 93.09

I have read other posts of users with the same problem, but have not found a fix, if there is one. Thanks.

More replies
Answer Match 81.9%

Hello, first I appreciate anyones help on this issue. I can usually fix pc promblems myyself however this one has my stumbped. I run a Dell Inspiron 6000 laptop with intel chipset and maxtor hd on xp sp3.
When the pc boots after POST it shows splash screen then when it blinks to show the welcome page, mine goes to black screen with mouse arrow.
Does with all configurations, safeboot etc.

Did fixboot-fixmbr- no change

It is possible I contract a virus before the incident= however I did have AVG running and nothing was brought to my attention. It seemed programs where locking up which is why I rebooted- then this problem started

installed fresh xp as a second OS, works fine but a little slow- I figured that rules out video issues.

in second OS ran antivirus- Housecall and Avira- However not sure its able to scan corrupted OS thouroughly

It is very important I get into the corrupted OS for personal files- however everywhere I read there is no solid sollution to what seems a common problem.

Im thinking a file is corrupted or the registry of that OS is just not sure what to do .
Im currently running the Windows File Protection service on second OS, however don't know if it will apply to corrupted OS

Any Ideas?



A:XP boots into black screen w/ mouse after splash logo

Well...I would run the chkdsk /r command for the troubled install, from the second install. I would also run SUPERAntiSpyware on that partition, along with Malwarebytes. There is no one program that does it all.IMO, it's always good to verify that the file system/hard drive have no known problems...before doing anthing more serious.<<It is very important I get into the corrupted OS for personal files>>Assuming that you don't have more serious can always move data files from the 1st install to the 2d minimize any risk of data loss during analysis/testing.To move files which are in the Docs & Settings group, you will probably have to take ownership of the files.How to take ownership of a file or folder in Windows XP - Louis

2 more replies
Answer Match 81.9%

It's back again. First time making a post about it, though, since before I've always had system restore points to save my sorry ass - but not this time: I updated to 8.1 and POOF there they went.

Problem: Immediately after the windows 8 splash + loading circle spinny thing, I get a black screen with cursor across all three monitors (or one monitor, if I unplug the other two - doesn't really make a difference). If I let the cursor idle for about two seconds it disappears, then will reappear if I move the mouse. I can wait five or thirty minutes; it will stay black.

As I mentioned before, the only way I was able to fix this the other billion times it's happened was to system restore. The first time it happened I had to fresh install windows, which I definitely know DOES fix it, but it's also very impractical. Hard rebooting from the black screen solves nothing, as it just boots back to it. Causing a load failure boot into automatic repair (since I can't get into safe mode any other way...also how I would get to system restore, if you were wondering) and entering any of the three safe mode...modes...does nothing. The central monitor gets no input, and the other two just say "safe mode" in each corner over a black background. Keyboard input does nothing. The safe mode text flickers rapidly for the first couple of seconds after it loads, then disappears, and will reappear if I move the mouse (the cursor appearance/disappearance is the same in safe mode).

I am running ... Read more

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Answer Match 81.9%

this older dell computer had a fake windows security virus on it. I managed to get MBAM to work and it cleared it off...i thought.

the next day the display color was all wrong, my wife was playing solitaire and said some cards where missing, then it froze. the only way to shut it down was a hard boot. when it came back up, after the dell logo it was just a black screen. I tried to go into safe mode, and all i got was a black screen with a little white cursor line in the top left corner. none of the other options worked at all. for instance if i tried to go back to the last good configuration...nothing just black screen.

after spending the day reading I got the computer to boot from a disc and load a version of puppy linux. and got it back online..

now I am turning to you guys and your vast knowledge...

I imagine that that virus corrupted a file somewhere, and now windows will not boot. I saw several posts that claimed that the file can be repaired and windows will work again, however there was not much information on the steps for the repair. While I can deal with using linux this computer is used mostly by my kids, and they are used to windows.
Thanks in advance for your help.

I don't think this came with a restore disk when we bought it from Dell.

More replies
Answer Match 81.06%

Hey there, any help is much appreciated

After a lot of headache, ive realised that updating anything through windows update that requires a restart causes my computer screen to go black after the windows loading bar on startup. If i leave the computer for about 10 minutes it eventually opens the login screen and works as normal until i restart it again.

I can fix the problem by putting my windows disk in and doing a system restore, but i want to fix the problem properly!, i would like to be able to update.

i have done a myriad of things to clean the computer including registry cleaning, optimising startup list, physically cleaning dust out of the box and fans etc as initialy i thought it was a hardware problem before i noticed it was windows update causing it.

thanks in advance for any help,

p.s some system specs if needed
Windows Vista Home Premium 64bit
Intel Core 2 6600 @ 2.40GHz
2gb ddr2 RAM
DirectX 10

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Answer Match 81.06%

hey guys, i have a problem that i cant seem
to solve! Im not very good with computers.
Last night i was doing a repair install of
windows xp and i accidentally shut the
computer down while it was doing the
second half of the repair. Yeah, stupid i know, but i just want to know how to make it
work again. After that it, when i'd reboot, it
would show the xp logo and then no login
screen, just black with a white movable
cursor. Ive tried doing the cd repair again
with the same results, there is NO safe mode and NO taskmanager, just black
screens forever. I tried fixboot and fixmbr, i
tried to restore to an earlier date through
the repair console. Last known good configuration did nothing. I tried every suggestion
ive come across and
even tried to load ubuntu to find my stuff (which didnt show up). All my things couldnt
have been deleted that fast right? Am i going
to have to take my hd out and hook it up to
a working computer to rescue my files? Im posting this from a cellphone.
Thank you in advance.

A:black screen with white cursor after splash, no tskmgr or safemode

When you stop a Repair Install or Clean Install and shut down the computer in the middle of the process it corrupts the whole process. If you booted to an Ubuntu Live CD and you could not find any of your files, then the only way from here is to do a clean install. Boot off the XP CD, Format and Install Windows.

3 more replies
Answer Match 81.06%

So, my hard drive failed. Got it replaced with a totally new one on warranty.

I popped it in, hooked it up and began a fresh install of XP Pro.

The install appears to have gone just fine... except when I got to restarting the computer.

When I start it everything seems normal until the moment the splash page disappears. At which point nothing happens. Just a black screen. No mouse icon. No BSOD. No pressing of any buttons (except for the power switch - which has the expected result of powering down) does anything.

I am guessing that this is a matter of me not installing the appropriate drivers for... well, probably a graphics card, but who knows what else. This is SO not my area of computer expertise.

Anyhow, drivers or not, I really don't know where to start. I did not get a disc of drivers from the store that sold me the comp, so I don't even have a simple answer to testing that theory.

A:Blank black screen after Xp splash page on boot - new install

11 more replies
Answer Match 80.22%

Computer is frozen, black screen with movable mouse after splash logo. Same happens in safe mode. The log in screen never shows up. The computer sounds like its loading at that point, but nothing ever comes up. I can get into ubuntu. This happened after updating my graphics card nvidia. I have dual monitors. Windows 7 64 bit Home Premium, HP Pavilion p6107c Desktop. Please help me! Thanks!

A:Computer is frozen, black screen with movable mouse after splash logo.


1 more replies
Answer Match 79.38%


At this point I would only like to know everyone's opinion on whether I may be infected with a virus of somekind.....

Here is my problem:

After running Chkdsk yesterday my computer loaded the windows splash screen and then went blank. I am not sure if these two events are related. I can here the startup sound. My mouse does not show up and alt-tab or ctrl-alt-del does not work as other google searches have suggested.

Safe mode works fine.

Running with the video card driver disabled works fine.

Running either my main video card or my onboard video card with the driver installed causes a blank screen. I have dual monitors.

I have ran malware bytes and it finds nothing.

Here are some other strange symptoms:

Firefox beta 4 recently stopped loading with error 0xc000007b

IE (32bit) recently started downloading html sites instead of loading them, though this doesn't seem to happen in safe-mode. The 64-bit version worked fine.

In safe mode when help pops up I get the error "unable to download / from windows"

Windows update also doesn't seem to even open in safe mode.

As stated before, at this point I would like to know everyone's opinion on whether I may be infected with a virus of some kind, or if it may be a different problem such as a corruption in windows. Thanks

A:Blank screen after windows 7 splash screen

Hello and welcome to TSF.

Windows 7 has a very robust System Restore. Have you tried invoking System Restore? You can access System Restore from the Advanced Options menu by pressing F8 during startup, selecting Repair Your Computer from that menu, select the keyboard layout, then choose System Restore from the System Recovery Options screen which appears. Choose a restore point before the issue arose.

System Restore - Windows 7 Forums

If you're able to perform a System Restore, post new logs from DDS as this one shall be closed to place you in the queue.

1 more replies
Answer Match 79.38%

I think this is the right place to put this.

So I have a friends computer here. It boots up seemingly ok, but after the windows splash screen in goes blank, but a black screen, but the screen is still on. You hear the fans spin up to full speed for a bit, and everything then sounds like its running fine....just no picture

So i did some googling and I found another person with the same issue and it was caused by a faulty video card. So I put in a crappy video card i had laying around. Still get the same issue.

Next I tried booting to the last know good configuration. Same issue.

So i tired booting in same mode. I hangs on Windows\System32\Drivers\Mup.sys

If it helps the video card that was in there i think is a GeForce MX4000.

I do know its a Windows xp home system

Only other thing I know is its a custom built machine. It was running fine until a few days ago. My friend says he thinks the machine has over heated 3 or 4 times in the past.

Hope someone can help.


A:Screen goes blank after windows splash screen

Was the computer recently updated with a new service pack?

12 more replies
Answer Match 79.38%


When rebooting my computer, after the windows splash screen the screen just goes blank. A few days ago I put back an old Nvidia Ti4200 card into the machine (which has previously worked fine on it). It booted up with no problems. However, now it just won't boot (it's probably the second time it's had to boot with this card). The only think I can think of is that I tried installing the latest nvidia drivers which crashed (however it had not yet started copying the files).

Any ideas?

EDIT: Nevermind managed to fix it, the VGA drivers were corrupt

A:Screen goes blank after windows splash screen

cookiemoose said:


When rebooting my computer, after the windows splash screen the screen just goes blank. A few days ago I put back an old Nvidia Ti4200 card into the machine (which has previously worked fine on it). It booted up with no problems. However, now it just won't boot (it's probably the second time it's had to boot with this card). The only think I can think of is that I tried installing the latest nvidia drivers which crashed (however it had not yet started copying the files).

Any ideas?Click to expand...

I'd say that faulty install was probably to blame. If you haven't already, try going into Safe Mode and doing a system restore (if you're using XP). Otherwise, I'm not sure at the moment.

6 more replies
Answer Match 79.38%

XP Service Pack 3

Screensaver is enabled and so is 'Display welcome screen when coming back from screensaver'.

This works most of the time, however on a regular basis the screensaver will resume to the following screen and just stay there forever.

The only thing to do is to press the power button, at which point a popup alerts that a user is logged in, do you still want to shut down.



More replies
Answer Match 78.54%

This laptop was working fine.  i went to swap out the hard drive and that's when the nightmare began.  At times we have found that if a laptop does not like the new imaged drive we go in and change the eSATA setting.  I thought that was the case here.  I changed it to RAID and now it won't come up at all.  At first it would only build half of the splash screen.... now it builds the whole dell logo.... and goes to a black screen.

More replies
Answer Match 76.02%

I'm running pro n x64 
It black screened I  did startup repair,refresh, restore, issue came back again
I reinstalled using UEFI issue came back again

A:Black Screen upon restart 8.1

Have you installed any new hardware? RAM, CPU, etc?
if so do you have a mem ok button on your motherboard?
if not, are you able to boot up in bios with any advanced settings? if so check to see if any SATA settings have been disabled
this can prevent your hard drive from booting.

3 more replies
Answer Match 76.02%

I don't know if this belongs in the vista catagory but anyways, just wondering if anyone would know the answere to my little problem.

A few days ago, I went to log into a game on my computer, mid way through loading the game the computer froze, didn't think much of it at first cause computer do freeze at times. but once I tried to reboot my computer it went through the BIOS, went to the black screen with the loading bar and the Microsoft Corporation under it once that finished It went to a black screen with no mouse, no words no blinking line just a black screen with some light to it unlike the dull black when power is off.

I was able to go into safemode from BIOS by using F8, and from there I went into msdos prompt and used the sfc.exe command it didn't fix the problem. So Then I Uninstalled my nvidia driver, I tried updating first but it was already up to date. I restarted my computer and everything came up fine by using the starting VGA Driver, But Everytime I try to put my nvidia driver back it does the black screen again.

So my question here is, is there a conflict going on between my Driver and a Vista program, or if my Driver is just shot and doesn't want to work.

I've also tried the System recovery, System Restore, even reformated.

Any Information would be nice.

A:Black screen, then restart

I have had problems with nvidia and vista.My i.e.kept crashing and eventualy got a generic driver for nvidia from microsoft.I yesterday tried nvidia again as it was available in a windows update.But it caused problems again so I did a system restore to get the generic driver back.

5 more replies
Answer Match 76.02%

Hi, i'm on windows 8.1 preview,

every time i turn my pc for the first time it gives me only a black screen with the cursor on it, and then when i turn it off and on again it boots normally, i reboot and turn off again and it works perfectly until the next day when i try to use it it gives me the black screen again, and i have to turn it off and on for it to work.

Very weird problem, does anyone know how could i fix it?

I'm new btw and i apologize if it's the wrong section

More replies
Answer Match 76.02%


im trying to install new windows and its good when i turn pc on, but when i restart pc i get some characters and its messy.... and sometimes its black i cant see nothing...

thats start to happening month ago... i have vga onboard connector and i have video card....

can you help, because i have to sell this tommorow and i have to install windows

A:When i restart my PC screen goes black!

Peruse these links...

Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

[SOLVED] Windows 7 Loads to a black screen. Whats the - Microsoft Answers

9 more replies
Answer Match 76.02%

Using XP, I did restart because "my computer" icon displayed ("not responding"). Black screen displayed for about 3 minutes, went to desktop for about five and then back to black. Thank you for your help.

A:Black screen after restart

can you try and boot into safe mode
tap F8 as it boots
from the menu
choose safe mode

2 more replies
Answer Match 76.02%

Basically, this is my problem:

A couple weeks ago, I was fooling around with Ubuntu 10.04 and I was trying to install it on my USB Iomega eGo External HD using my Dell Dimension E520 desktop. I told the Ubuntu Installer to not touch my internal C drive on the Dell, but apparently it didn't listen and the C drive is now screwed up.

[Side Note]: Up until now, after the BIOS loaded, I would see a list of options to boot up from, and Windows would be there. All of a sudden last night (I had not manipulated anything), that list no longer appears.

So now, when I boot up it says the following (I put it in a Code box to distinguish between errors and regular text):

error: no such device: b3bf3817-b1f7-4551-85bc-074598f64b2d
grub rescue>

So far, I have tried booting from 2 Windows XP Home Edition CDs (WinXP Home was the original OS). Both CDs have successfully loaded files, but when it says "Setup is starting Windows..." it leads to the following blue screen error:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart you... Read more

A:Windows XP Setup Leads to Blue Screen

12 more replies
Answer Match 75.18%

Hi to all EightForums.
today I installed Windows 8 64bits Pro with mediacenter. my problem is very familiar, black screen appears. but its appears only when I restart the computer. and in one thing I m in luck that in black screen if I simply press the power button (which I set to shut down) computer going to shut down and on pressing again its start normally and desktop appears only in 5 seconds. (takes just 5 second after the dell logo, and this is the charming thing I like on win 8). I seen many articles and threads that out of date video driver causing this. but win 8 install my laptop all drivers by it own. but as a precaution, I download again win 8 64bits driver from site. and again I m in luck that dell also have the win 8 64bits drivers for this laptop. but when I install this driver windows says newer driver already install.
any suggestion would be very appreciated.

A:Black Screen appears only on Restart.

You need to update your system BIOS.
Computer Boots to a Black Screen After Windows 8 Upgrade | Dell Asia Pacific

4 more replies
Answer Match 75.18%

I don't have the problem when I first start it.

I ran my anti-virus and anti-spyware.

I did an sfc /scannow with the vista CD and the driver CD.

I still have the problem.


Thanks in advance.

A:I get a black screen, when I restart my computer

16 more replies
Answer Match 75.18%

Hi... my PC hangs up and i restarted and i get a black after the monitors displags thr brand logo... dvi and No signal

Tried solution:
Clear CMOS
removed CMOS batterry
Reseated all hardware including video card,ram sticks and hard drive along with SATA
done a bunch of resets
Clean VideoCard,Heatsinker and Ram sticks
trjed exchanging ram stick placjng

Any help pls? im sorry if i posted in the wrong section

A:Pc Freezes and screen goes black after restart

Is this a recently built system ???

If so reseat the CPU and make sure the thermal paste is properly spread and the fans are properly installed

1 more replies
Answer Match 75.18%


My laptop seems to have a hardware issue, but I can't figure out what's going on.

A book fell smack on top of my laptop, and ever since the following happens. After a minute or 2 after starting, it will return a black screen and restart. This happens with two different internal harddrives that I swapped out, as well as with a recovery disk. One of the drives is a little faster in starting up than the other, and the system will actually boot. With the other drive, the system won't even get to booting up completely. I can't get into safe mode. I managed to start up completely once, and shut down successfully, but that didn't solve the problem.

So it doesn't seem to be a drive or software issue. What could be wrong here?

HP Pavilion DV6000 with Windows Vista home edition.



A:Black screen and continuous restart with any HD

The CPU heatsink being partially knocked off is the first thing that springs to mind. After that, any one of a number of loose connections or dislocated hardware, up to and including a cracked motherboard, but I think motherboard is probably a worst case scenario. Does the LCD panel continue to work during the reboots..? Because I'm sort of curious as to how you missed that with the book.

12 more replies
Answer Match 75.18%

* XP Home edition
* infected with Internet Security 2010 (possibly other malware)
* ComboFun run, said found root-kit, and proceeded to restart (warning against interruption)
* upon restarting, after the Windows logo, the PC entered a black-screen state with the CPU fan on high, and apparently froze that way.
* Force-shutdown, restart, choice on list yields other than black-screen state with the CPU fan on high.
....the REAL problem here is a password-protected Documents and Settings user-account which is now inaccessible. (The password is known, but I don't know the procedure to open the folder when the hard drive is attached as a slave in another machine--help mucho appreciated.)

A:Black-screen after ComboFix restart

Hi, did combofix ask you to note down rootkit file names? If so, please post them.For everyone who is reading this:Please note: ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for unsupervised use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Restart your computer Before Windows loads, you will be prompted to choose which Operating System to start Use the up and down arrow key to select Microsoft Windows Recovery Console You must enter which Windows installation to log onto. Type 1 and press enter. At the C:\Windows prompt, type the following bolded text, and press Enter after each line:

set allowallpaths = true Note, if this gives you an error message, just continue with the next line.

dir c:\qoobox

Please list all content that comes up after this command.
At the next prompt type the following bolded text, and press Enter:

exitYour computer will now restart.

3 more replies
Answer Match 75.18%

Have Windows xp on a HP Pavilion. While not a big deal I have a nuisance that if I go through a Restart everything goes fine but then the screen goes black and the system won't reboot. I have to turn off and then turn on.

I think I fixed once before by modifying something perhaps in Display or even could have been in Registry.............can't recall.


A:Solved: Black screen on Restart

maybe this was too much of a challenge?

1 more replies
Answer Match 75.18%

Setup (win7 ultimate 64bit) went fine until its first restart, then it took 10 minutes or so from bios to black screen to login.

After login, everything is fine and smooth. Installed latest nvidia driver for 8800gt win7 64bit, installed antivirus and spybot s&d. restarted.

Again with the 10-minute-black screen. I can't have this.

I have winxp 32bit on the same hard drive but different partition.

I use two monitors but tried using just one and still have the same problem.

I have updated my bios (gigabyte motherboard), still have the same problem.

What is causing this problem? I'm not willing to upgrade/downgrade/change video card, motherboard, cpu or hard drives. Does not make any sense. I only want to try win7 since it's "faster" but I'm perfectly content with winxp sp3. Why is winxp not having this problem? geez.

Can anyone help or should I just give up on win7?


A:black screen after first setup restart

Check Diagnostics>Performance log to see what is causing delay: Control Panel\All Control Panel Items\Performance Information and Tools\Advanced Tools

System restore to before this started, then add those apps/driver listed back in one at a time with restore point and time to check performance after each.

Likely Video driver. Windows 7 installer/Updates should have the latest WHQL since MS paid bill to develop them, try any beta or Vista, then try Vista driver in Vista compatibility mode.

Could be AV. Suggest Avast free home for lightest weight least intrusive.

Only use the basic Spybot scan function, not realtime, internet or tea-timer. Restore to before install to reinstall if so.

9 more replies
Answer Match 75.18%

I've been trying to help my grandma fix her computer... unfortunately my grandpa took admin rights to the computer and blocked me out of it, but I figured I'd look to see if anyone on here knew how to fix the issues.

so far its been restarting on its own... perhaps because of updates or other. we cant find out right now because the last time it restarted, it returned with the black windows 7 background and nothing else.
task manager comes up but crashes if you try to do anything with it.
I tried restarting the computer, and it gets as far as the login. after that, the loading screen takes forever and it goes to a black screen (only mouse is visible) task manager is still available but again, it crashes if you try to run anything.

I was told that Windows 7 was reinstalled recently. I also was told there are battery issues with this computer....idk if thats true or not but a new battery is on its way.
A virus might be the cause... but even after the reinstall, it doesnt make any sense.... unless it got infected again.
maybe the computer gets corrupted when it restarts and updates and that why I have issues now? I dont know....

any help?

More replies
Answer Match 75.18%

Hi I'm new to the forum I am writing this post because I need your help
Today, restarted the computer while playing this game after 12H of the minidump file: - 121811-12667-01.rar
Frames tested memtest86 + positive.Test framework for Windows memory diagnostic system also positive
Bios latest uploaded.
Latest drivers for your graphics card loaded.
DirectX 11.0 uploaded.
Cooling fan and large did not help that the computer is restarted, ie air direct to your computer
Graphics card tested two times by the computer.
Power was edited 2 times in another, and it gave nothing.
The processor that changed to a weak but AMD3 and tested it gave nothing.
Temperatures in order.
HD Tune:
Scan: ImageShack? - Online Photo and Video Hosting
Error Scan:

Any ideas? Also wants to try the system again without installing drivers or would turn off the computer but I do not know if this will help?

A:BSOD Black screen and restart; /


Follow these steps and upload here the crash\bsod files.

6 more replies
Answer Match 75.18%

Hi all,

My computer's been acting really funny lately, and I was hoping someone might be able to help me out since I have no idea what's going on.

Recently, whenever I play a game, any game, after a bit the screen will go black and the computer restarts on its own for no apparent reason.

The computer I use is an AMD Athlon 1.5ghz, 512 MB RAM, and Radeon 9600 pro. I have the latest drivers installed. I've also ran a virus check using avast, used adaware to scan for spyware and adware, and defragmented my harddrive.

It started acting funny only recently. I know there might be a conflict somewhere but I can't figure out what the heck is causing it to do that. Here is my hijackthis log to give you an idea of what's running:

Logfile of HijackThis v1.98.0
Scan saved at 9:37:49 PM, on 8/20/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Pro... Read more

A:Black screen and restart during game

Usually these problems are cured by updating to the latest drivers for chipset\graphics inc; DirectX, also there are very few games get released without needing a patch almost immediately to fix that kind of problem and I have to say its normally ATI drivers are worst for it (no I'm not a Nvidia devotee I run systems with each in, just pointing out a fact) the VPU recovery thingy I find causes more problems than it cures, but they promise the driver that's out in a couple of weeks will cure all problems forever, well it is 60Mb in size and requires .NET to be installed to run, just another 28Mb, hope the majority of ATI owners are on broadband!

The latest Catalyst was released 2 days ago, try it if you hav'n't already.

Are there some games more prone than others, trying to find out if OpenGL is the problem or D3D, ATI have a poor record with GL for some reason.

2 more replies
Answer Match 75.18%

Recently my computer has been freezing at certain times. I've come to think it must be a problem either with my hardware or my windows, but I thought it would be best to get more expert info instead of diving head first into the problem.
The main problem that occurs is the random freezing. My computer will suddenly freeze, and I would have to manually restart it in order for it to work again. I have noticed that the frequency of the freezes start to decrease after a few manual restarts, via power button, but it can still tend to freeze later during use. Sometimes, the screen will freeze and after a few seconds will be followed by a grayish/black screen, and then a restart.
At certain times when I recover from a restart, Windows will provide an error report:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: 8E4DC000
BCP2: 00000001
BCP3: 91C8ED92
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

Any help in diagnosing the problem and fixing it will be appreciated!

A:Freeze, Black Screen, Restart

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

18 more replies
Answer Match 75.18%

Hi guys,

First time on this forum so sorry if its posted in the wrong location.

I updated my CPU, Mobo and RAM about month / month half ago now, all has been working fine up until last week.

I come home from work, turned on my PC, and it gets stuck in a restart loop. My monitor is ON and it makes a weird noise when starting, it does this for about 5-10 seconds then restarts again, and again and again.

I did do a little overclocking when I bought the components but the temperature was around 35-45 and I thought this was fine? But that was almost a month ago.

Also, I left it in the restart loop for about 10 minutes yesterday and it finally booted and let me logged in, I left it for about 30 minutes and tried searching for a solution, but was unsuccessful and it finally crashed again without an error message.

I hope this is OK, thanks Aaron.

A:Black screen and restart loop

Hi Aaronn

My name is Vishal and i work for the Social Media and Community Team at dell. May ia know which operating system system do you have on this system. Also the kind of system behaviour you have mentioned is generally related to hardware the most common could be overheating, a bad processor, bad motherboard, bad RAM. The next time your system restarts, and you get the menu and the prompt to continue booting normally, see if there is an option that says "Disable Automatic Restart On System Failure", or something similar. If you boot with this option, then the next time your system "resets", you should see a Blue Screen Of Death (BSOD). The BSOD will provide a particular "STOP" Error code, which will help us identifying the problem better.

Dell-Vishal S
Social Media Responder

19 more replies
Answer Match 75.18%

So the problem starts with the possibly related issue of my speakers dying. The loss of sound caused me to restart my computer. The computer, however, gets stuck on "Windows is Shutting Down" forcing me to press the button and turn it off and back on again. I immediately get the typical "windows not starting successfully". I get the options of:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Last Known Good configuration (your most recent settings that worked)

Start Windows Normally

None of the Safe Modes work. I will let it scroll until it stops, and then hit escape, where it will just stay at the current screen, leaving me to look at the letters/file names.

Both Last Known Good Configuration and Start Windows Normally have the same result as each other. They will go through the Windows XP load screen and then go to a black screen. My phone which is plugged into the computer will start to charge. (This also happens after I hit escape in safe mode.) Yet, all I get is a black screen. Note, the first time that I got the error message yesterday, Starting Windows Normally worked fine, and I got my sound back, which died again about an hour later, causing me to manually restart and not be able to get back into my computer. I have not installed any new hardware recently.
My computer is a Dell Dimension 4700 Desktop that I got about 3 and a half years ago. I have had a hard drive replacement about one and a half to two years ago since my ori... Read more

A:Solved: Restart = Black Screen

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Answer Match 74.34%

hey guys, i'm having a nightmare with my pc. Kept getting an annoying dialogye bow popping up headed wscntfy.exe and it quoted 0x80000009 and something about not being able to read the memory. i searched for the error and discovered that it was infact a virus. I ran malwarebytes to try and eradicate the problem, it found 28 infections, all of which it was able to delete bar one which required the pc to be restarted. When i booted the pc all i get is a black screen, it comes up after the windows loading page. I can get to the safe mode options page but when i try to load safe mode i get the same black screen. Can somebody please help me as this is extremely annoying

A:my pc wont restart, just shows black screen

Are you running two video cards? If so this might be why this is happening in safe mode. Try changing to the onboard video card and see if that helps.

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Answer Match 74.34%

Hello,I run Dual Boot XP and Vista and had a restore point problem in Vista.Please read following topic: applying the change in the XP registry from time to time (NOT every time) when running XP and requesting a restart generates a black screen and systems reboots without showing the usual "Saving your settings" and "Shutting down" windows. Any recommendations?Thanks in advance.

A:Requesting Xp Restart = Black Screen And Reboot

I'd suggest that you revert back to the original registry setting and test to see if that's the cause (if it doesn't do it anymore, then it's likely that the registry edit is causing it).

Could you please post a link to the article where you found the registry edit?

In general, a black screen boot on XP usually involves either a corruption in the boot sector of your drive, a failing hard drive, or bad/corrupt video drivers. I'd suggest visiting the website of the manufacturer of your hard drive and downloading a diagnostic utility from there (usually free). I'd also suggest downloading the latest version of your video drivers, uninstalling the current ones (in both Add/Remove Programs and Device Manager), then rebooting and installing the new one's.

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Answer Match 74.34%

Hello guys,

I really hope that you can help me. Unfortunately I can't even write this message on my Win7 notebook as every time I try to do so, it restarts. I managed to save the minidump out of the Windows folder for you to analyze. I would GREATLY appreciate any help.

I've tried formatting and fresh installation many times, no help. My notebook restarts constantly that it reaches a point I can no longer use it. I'm using a Packard Bell TJ75 running Win 7 Ultimate.

Please help me! Thank you!!!

A:Sudden black screen and restart (with Minidump)

Hi and Welcome to SF honeybee89


Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

As you can see, there are a lot of causes for this particular stop code 7F.

In looking through your drivers, I see that you have AVG anti virus installed. AVG is known to cause BSOD, on some systems. I suggest that you uninstall it while trouble shooting using the uninstall tool > Info > Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, uninstall it also >Info > Tool. I recommend that you install MSE and make sure Windows Firewall is turned on.

Please remove Zone Alarm,
Run system files check:
SFC /SCANNOW Command - System File Checker

Also, please download third party called memtestx86, burn it to CD using ISO Recorder v3 and let it run for at least 7 passes. (Instruction by expert USASMA)

Let us know if you need further help



Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights rese... Read more

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Answer Match 74.34%

So i had to reinstall Windows 8 on my PC, and as usual i install Drivers and such first. Normally it worked, now after i restart the Computer to finish the Driver Updates, i get Black Screen after Windows 8 loading Screen. Can someone help?

A:AMD Driver Update. Black Screen after Restart.

If the harddrive is busy/active youll have to wait it out.

Sometimes theres allot to do and unfortunately its doing it while there is no display making you believe something's wrong.

If the harddrive is calm, and there is still no video, then you'll have to start the computer in safe mode.

Depending on your laptop this may be easy or difficult depending on how new your laptop is and the boot speed..

Get into safe mode and uninstall your video drivers, then reboot.

Safe mode is usually entered by repeatedly pressing F8 during boot, but on newer systems it moves too fast..

Others have has success wailing on the spacebar during boot causing windows to respond as if a boot error and gives you the diagnostics option and safemode.

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Answer Match 74.34%

Hello, I have used malwarebytes (in safe mode) to successfully remove a computer riddled with the dreaded "windows security alert-pop-up and try to make you pay money to buy fake spy-ware removal-virus."I now keep it on peoples computers and run the update and scan periodically to keep the spy-ware at bay.Yesterday, I ran this software on a stable computer running xp and found a few (3) security objects, a log was created (which i paid no attention to) and a restart was performed.Upon restart I received the Dell Bios screen for a few seconds F2=Setup F12=Boot something and then a blank BLACK SCREEN with a blinking cursor!I powered down several times (12 or so) to the exact same result.I tried to get into the F2,F12 screen without luck as well. I finally popped in the Windows XP disc and was able to get the thing to load the windows startup.I chose to install (not repair at first,) agreed with F8 to the agreement and then chose to repair the copy of windows it had found.I made it all the way through the installation disc, entered in the key etc and then at restart.............BLACK SCREEN...blinking cursor! I am at a loss on how to proceed. If anyone knows what has happened hear please share some advice here. I need to get this thing fixed ASAP>Thank you for your help!

A:Black Screen After Malwarebytes Removal/Restart

Black screen, blinking typically indicative of a need to run the fixmbr command from the XP Recovery Console.Black Screen (fixmbr) -;en-us;314503 Louis

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Answer Match 74.34%

my pc screen turn black after restart/reboot.the only thing i can see is the white cursor (arrow).very bad for me.i try to repair with my windows xp cd without sucess.if i reformat i lost my work(pictures,music,etc...someone knows the mistake?some tips are welcome.thanks for the attention.

A:my pc screen turn black after restart/reboot....

10 more replies
Answer Match 74.34%

Hi, this is my first post here.
Thanks in advance to anyone checking this thread out or offering help. I really appreciate it.
Recently, specifically since 3 days ago I have been experiencing sudden monitor blackouts when playing a video game. Shortly after the black screen, the computer restarts itself. This occurs without warning of any sort.
The game is nothing the computer can't handle, and I even had all the settings down to lowest for extra measure.
Path of Exile, in case anyone is curious.
So the blackout-restart thing occured a few more times before I decided to do a system recovery.
I used Dell Backup and Recovery Manager to restore it to the way it was 3 years ago (by accident). 
That was when it was first unboxed and installed with W7. That means I currently have 90% free space.
Even then the black screen restart thing still happened. The problem still wasn't fixed. The only bright side is that my computer runs faster now.
So far it only occured when I was playing that game, but I feel that will change soon. So I came here for help.
Here is the error message followed by details to the problem:

Windows has recovered from an unexpected shutdown.
Problem details:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.
  Locale ID: 17417
Additional information about the problem:
  BCCode: 116
  BCP1:... Read more

A:Black screen Error, sudden restart

If the shutdowns only happen when you are playing that game I suspect that there might be a heat problem. The system shuts itself off without warning or error message in those cases.
Make sure that your OS, programs, drivers and security program are up to date. See if any other activity, other than playing a game, will shut the system down.

19 more replies
Answer Match 74.34%

My computer is messing up bad. I don't have the original CDs, and I can't afford a new OS. My project for class is due in three weeks, and if my computer gives out I'm sunk. Here's what's wrong.

Every time I restart my computer it doesn't want to boot back up. The minute it shuts down it stays that way. The screen just goes black. When I shut it down, or restart it I'm afraid every time could be my last reboot. One day it's not gonna come back. Situations arise, and restarting is inevitable. I don't get it. It hasn't been doing this before, but it has been doing it for a few weeks. Either when I shut it down, or if I restart, the screen just goes black. Also, if I try and play any games, or adjust the display or video card preferences or setting, it does the same thing. Screen goes black and I'm forced to shut it down, which results in another black screen. It eventually comes back. I just have to keep turning it off, and turning it back on, over and over. And it's getting harder and harder getting it to boot. What's the deal? When I try and play games it goes black, but I can still here the sound. Is it my hard drive, or my video card? Or is it some other issue I haven't considered?

A:Shut down and restart issues, please help! screen just goes black

7 more replies
Answer Match 74.34%

So I just finished building my new computer last week, and I have a strange problem where, every morning when I turn it on I get a black screen, keyboard and mouse don't light up but all the fans spin and the GPU LED lights up, so I turn it off and on again and everything works fine? is it a motherboard problem? or HDD?

A:new pc, turn on black screen, restart and everything's fine

would be nice if you posted some specs about this pc, like the power supply (brand name, model and wattage), motherboard, cpu, case, memory, hard drive(s) ....ect

9 more replies
Answer Match 74.34%

I have a Dell desktop computer with Vista installed. I bought it 2/2009. In July 2010, I went to get on the computer, and apparently it restarted for some reason but all I had was a black screen with a flashing cursor. I called Dell and they had me turn off the computer, unplug all external hardware plus the ether net cord. Then I unplugged the power cord from the back and pressed the power button for 10 seconds. Then I plugged the cord back in, powered it up, and it worked. The only problem is that every time it reboots, that is exactly what I have to do. Is there any way to fix this permanently???

A:After restart, black screen and flashing cursor...

holding the button down with no power is to discharge the energy on the main board and power supply, don't think it does anything else, is your system well grounded? if so then it could be a hardware problem, but Dell techs would know best

If you are brave and want to take a shot in the dark you could try a factory reset. On startup screen with the Dell logo , hold down Ctrl key, and at the same time tap F11 over and over. If you are quick then next screen will be a blue screen which will prompt you and ask if you wish to continue with factory reset. Click yes and continue ...

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Answer Match 74.34%

Very frustrating problem I'm having. I have a multi-monitor setup (not sure if this is the cause of this issue as I have multi monitors on my other machines).

Sometimes an application will freeze (hey, it happens) and I'll do a ctrl-alt-del, then hit task manager.

Then everything goes black.

I can see my mouse and can move it around, but that's it. I cant see anything else, and they keyboard seems to have no effect. In the end, I have to power down my machine from the power button.

I've tested this a few's not just task manager. It's ANYTHING (change password, switch user, etc). Just goes all black. Not pitch black, but the screens go completely dark but I can see and move my (white) mouse icon.

This sucks! Help!

A:Screen(s) go black (except mouse) - requires restart!

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

1 more replies
Answer Match 74.34%

I have spent many hours the past week trying (unsucessfully) to install Windows Vista. I have downloaded and installed all the most recent drivers and BIOS updates for all of my hardware. I have run the Vista Upgrade Advisor and it says that my system should be good to go and that there are no serious issues. The only item on the "Task List" is to download Vista drivers for a wireless networking adapter I have in the system to be installed after.

I have tried to do an upgrade from Windows XP and a Full Install of Vista with the same results. I start the install and everything goes smoothly (installer unpacking files and getting ready for installation) until right after the first reboot. The system restarts and tries to boot into Vista to finish the installation but after the first screen with the green progress bar my screen goes black and nothing happens after that.

I have tried leaving it running for over an hour in hopes that something was still going on. There doesn't seem to be any HD activity going on. So, I assume there is some sort of driver issue with my hardware of something causuing problems. I have tried to boot Vista into Safe Mode, but the load stops on the file "disks.sys" and basically freezes there.

I have tried to remove all unnecessary hardware from the system (Sound Card, Fire Wire card, Networking adapters) and then re-running the installer with no success. I have tried to install and old Video Card and re-run the installer but... Read more

A:Vista - Black Screen - First Restart/Reboot

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Answer Match 73.92%

First off, I am fairly savvy when it comes to computers but, this issue has been really bugging me. Everytime I select the "restart" option from my desktop, the computer reboots, shows ACER startup screen but, when it is time for Windows to load the screen just stays black (no mouse icon or cursor bar), no Windows loading bar...nothing. From here I am forced to hard power down. Here is the kicker that really gets me, when I select the "shutdown" option from the desktop, let the computer turn off, then manually hit the power button, everything works just fine. (In a nutshell, "shutdown/reboot" works fine but, "restart" Windows doesn't boot.) Ideas?

Computer info:
-Acer Aspire X1700 Destop
-Vista 64-bit SP2
-Nvidia GeForce G100
Let me know if you need more info.

My troubleshooting:
-Video driver up to date. Rolled back driver, still had problem.
-Re-downloaded new driver, still had problem.
-Ran CHKDSK, no bad sectors.
-Ran startup repair, still had problem.

I was thinking it might be a video card issue but, at this point I am a little flustered. Please let me know if you require any more info or clarity. Thanks!

A:Vista restarts to black screen ONLY when "restart" selected

No ideas eh? Anyone?

1 more replies
Answer Match 73.92%

I was doing an update on System Mechanic software and used the restart prompt. My system black screened with no cursor. Nothing but black, no flashes of anything.  I've tried resetting battery, bios, recovery dics won't boot, no safe mode, cable to other monitor. I at a loss. This was not a Windows 10 upgrade. I even tried booting with My windows 10 install usb....nothing.   Is My hard drive toast. I've reset the hard drive and the memory cards. I'm running a solid state HD.  Ideas

A:Black screen on restart, no cursor , just orange network, bl...

#HPExpertDayRefer: and and

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Answer Match 73.92%

Hello im receiving this message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80041EB130
BCP2: FFFFF88004771258
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

gpu: asus ati 6950
windows 7 pro x64

any ideas of what may begoing on?

some times something happens when im on my desktop mode and windows say that ati driver has stopped responding and has been recovered.
when that occurs while playing games pc freezes and auto restart but the display doesnt response.
in order to start my computer i have to pull of the plug and wait a couple of minutes.

found in the .dmp file

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: dxgkrnl.sys

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode ... Read more

A:black screen and restart when playing game BCCode:116

Please reconfigure windows to collect the correct info
You want small memory dumps - "MiniDumps"

And here are the instructions for posting:

Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK

From what you posted looks like a STOP 0x116, please follow this guide for troubleshooting:



1 more replies
Answer Match 73.92%

First of all , as a newbie here I'd like to say hello to everybody on this forum and also apologize if this is posted in the wrong section since defacto my problem involves black screen and not a tipical blue screen.

Computer is custom built, all new parts, 5 months old. I became aware of this problem about 2 months after.

My system specs:

i7 4930k - overclocked (bios reset to factory settings later after problem became continuous annoyance)
Corsair H110i GT
Asus Sabertooth x79 mobo
16 Gb DDR3 Corsair XMS3 1600MHz
Evga GeForce GTX 970 SC
Corsair -CS850M 850w , PSU

So this problem has been bugging me for some 3 months now.

Basically what would happen is computer would freeze, if there was sound playing atm, sound would freeze in a "bzzzzz" fashion (continuously looping), 2 seconds later screen would turn black and the computer would restart.
I have disabled later "restart on failure" feature, hoping I would get some information on screen when it happens, but sadly now it just stays on black screen without resetting.

This happens completely random, and so it happens that it is always during some not intensive computing (idle, web browsing, youtube playing, sometimes when working in 3d modeling program -3ds Max).
On the other side, it never happened when computer was doing some intensive 3d rendering or gaming - coincidence or not, I don't know yet...

Biggest problem now is that I'm still unable to recreate the event. I've trie... Read more

A:Random Computer Freeze - Black screen - Restart

Update regarding memory testing. Just finished 10+ h of Memtest86 with 0 errors. Should I run it more ?

5 more replies