Tech Problem Aggregator

BSOD - HP TouchSmart 600

Q: BSOD - HP TouchSmart 600

New Computer, that I need to send in, but for piece of mind, I would like to know what's going on. They will repair back to original state, but I will have to reload all programs. Want to make sure that it is not a conflict. Windows 7 64 bit Ultimate.
Thanks in advance for all the help.

A: BSOD - HP TouchSmart 600

SNAFU, welcome to the forum. That is quite few dumps! I looked at your four most recent dumps. All have the same error code and are nearly identical.

I recommend that you uninstall Zone Alarm using this uninstall tool: ZA is a documented and well known cause of BSOD's on some Win 7 systems. Make sure Windows Firewall is turned on.


Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c1c000 PsLoadedModuleList = 0xfffff800`02e59e50
Debug session time: Thu Nov 4 16:19:58.484 2010 (GMT-5)
System Uptime: 0 days 21:58:02.827
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002c67b9f}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner

2: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault). The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
use .trap on that value
.trap on the appropriate frame will show where the trap was taken
(on x86, this will be the ebp that goes with the procedure KiTrap)
kb will then show the corrected stack.
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002c67b9f

Debugging Details:





LAST_CONTROL_TRANSFER: from fffff80002c8bca9 to fffff80002c8c740

fffff880`02f6ade8 fffff800`02c8bca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`02f6adf0 fffff800`02c8a172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02f6af30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2

fffff800`02c8a172 90 nop


SYMBOL_NAME: nt!KiDoubleFaultAbort+b2



IMAGE_NAME: ntkrnlmp.exe


FAILURE_BUCKET_ID: X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID: X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner

2: kd> lmtsmn
start end module name
fffff880`00f1b000 fffff880`00f72000 ACPI ACPI.sys Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`04d29000 fffff880`04db3000 afd afd.sys Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`05165000 fffff880`0517b000 AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`01260000 fffff880`0126b000 amdxata amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA)
fffff960`00860000 fffff960`008c1000 ATMFD ATMFD.DLL Thu May 27 00:11:31 2010 (4BFDF0F3)
fffff880`0527d000 fffff880`053a4f00 AVerAVF2 AVerAVF2.sys Tue Feb 09 01:41:24 2010 (4B710394)
fffff880`053e8000 fffff880`053ebe80 BdaSup BdaSup.SYS Mon Jul 13 20:06:40 2009 (4A5BCC10)
fffff880`03eb4000 fffff880`03ebb000 Beep Beep.SYS Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`044ff000 fffff880`04510000 blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`07600000 fffff880`0761e000 bowser bowser.sys Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff880`075d7000 fffff880`075e7000 BthEnum BthEnum.sys Mon Jul 13 20:06:52 2009 (4A5BCC1C)
fffff880`07200000 fffff880`07220000 bthpan bthpan.sys Mon Jul 13 20:07:00 2009 (4A5BCC24)
fffff880`07504000 fffff880`07590000 bthport bthport.sys Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`074ec000 fffff880`07504000 BTHUSB BTHUSB.sys Mon Jul 13 20:06:52 2009 (4A5BCC1C)
fffff880`07266000 fffff880`074ec000 btwampfl btwampfl.sys Tue Apr 27 00:24:23 2010 (4BD666F7)
fffff880`038b7000 fffff880`0393e000 btwaudio btwaudio.sys Wed Apr 21 18:30:53 2010 (4BCF7C9D)
fffff880`0383a000 fffff880`038b7000 btwavdt btwavdt.sys Wed Apr 21 18:29:50 2010 (4BCF7C5E)
fffff880`0393e000 fffff880`0394c000 btwl2cap btwl2cap.sys Mon Mar 01 21:25:23 2010 (4B8C7713)
fffff880`0394c000 fffff880`0394fa00 btwrchid btwrchid.sys Wed Apr 21 18:31:13 2010 (4BCF7CB1)
fffff960`00640000 fffff960`00667000 cdd cdd.dll Wed May 19 15:48:26 2010 (4BF4408A)
fffff880`03e25000 fffff880`03e4f000 cdrom cdrom.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00cea000 fffff880`00daa000 CI CI.dll Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`05064000 fffff880`05076000 circlass circlass.sys Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`00c00000 fffff880`00c30000 CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c8c000 fffff880`00cea000 CLFS CLFS.SYS Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0515e000 fffff880`05164680 clwvd clwvd.sys Tue May 25 23:06:46 2010 (4BFC9046)
fffff880`01329000 fffff880`0139c000 cng cng.sys Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`0526d000 fffff880`0527d000 CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`06109000 fffff880`06117000 crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`0445e000 fffff880`044e1000 csc csc.sys Mon Jul 13 19:24:26 2009 (4A5BC22A)
fffff880`044e1000 fffff880`044ff000 dfsc dfsc.sys Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`02d77000 fffff880`02d86000 discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01435000 fffff880`0144b000 disk disk.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0608d000 fffff880`060af000 drmk drmk.sys Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`06117000 fffff880`0612a000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`03c00000 fffff880`03e0a000 dump_iaStor dump_iaStor.sys Wed Mar 03 21:51:31 2010 (4B8F2033)
fffff880`060fd000 fffff880`06109000 Dxapi Dxapi.sys Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`04e6a000 fffff880`04f5e000 dxgkrnl dxgkrnl.sys Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`04f5e000 fffff880`04fa4000 dxgmms1 dxgmms1.sys Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`012b7000 fffff880`012cb000 fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`0524b000 fffff880`0525c000 FintekCIR FintekCIR.sys Fri Nov 13 01:02:36 2009 (4AFCF67C)
fffff880`0126b000 fffff880`012b7000 fltmgr fltmgr.sys Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`0142b000 fffff880`01435000 Fs_Rec Fs_Rec.sys Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`00dc4000 fffff880`00dfe000 fvevol fvevol.sys Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01600000 fffff880`0164a000 fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`031f8000 fffff800`03241000 hal hal.dll Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`04fc6000 fffff880`04fea000 HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`04fa4000 fffff880`04fb5000 HECIx64 HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
fffff880`060c0000 fffff880`060d9000 HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`060af000 fffff880`060c0000 hidir hidir.sys Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`07ee8000 fffff880`07ef0000 hidkmdf hidkmdf.sys Wed Sep 16 17:56:15 2009 (4AB15EFF)
fffff880`060d9000 fffff880`060e1080 HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`061b6000 fffff880`061c4000 hidusb hidusb.sys Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`07f34000 fffff880`07ffc000 HTTP HTTP.sys Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`017f3000 fffff880`017fc000 hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`01056000 fffff880`01260000 iaStor iaStor.sys Wed Mar 03 21:51:31 2010 (4B8F2033)
fffff880`08d73000 fffff880`08d83000 icsak icsak.sys Fri Aug 27 05:11:49 2010 (4C778155)
fffff880`04536000 fffff880`0454c000 intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`07f28000 fffff880`07f34000 ISWKL ISWKL.sys Fri Aug 27 05:11:44 2010 (4C778150)
fffff880`05046000 fffff880`05055000 kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`060e2000 fffff880`060f0000 kbdhid kbdhid.sys Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00b9f000 fffff800`00ba9000 kdcom kdcom.dll Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`04800000 fffff880`04d29000 kl1 kl1.sys Fri Sep 25 09:59:13 2009 (4ABCCCB1)
fffff880`03e4f000 fffff880`03eab000 klif klif.sys Tue Sep 22 06:31:19 2009 (4AB8A777)
fffff880`053a5000 fffff880`053e8000 ks ks.sys Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`01400000 fffff880`0141a000 ksecdd ksecdd.sys Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`0179e000 fffff880`017c9000 ksecpkg ksecpkg.sys Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`053ec000 fffff880`053f1200 ksthunk ksthunk.sys Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`061c4000 fffff880`061d9000 lltdio lltdio.sys Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`06138000 fffff880`0615b000 luafv luafv.sys Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c34000 fffff880`00c78000 mcupdate mcupdate.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`0612a000 fffff880`06138000 monitor monitor.sys Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`05055000 fffff880`05064000 mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`060f0000 fffff880`060fd000 mouhid mouhid.sys Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00daa000 fffff880`00dc4000 mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`0761e000 fffff880`07636000 mpsdrv mpsdrv.sys Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`07636000 fffff880`07663000 mrxsmb mrxsmb.sys Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`0395b000 fffff880`039a9000 mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`039a9000 fffff880`039cc000 mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`03f19000 fffff880`03f24000 Msfs Msfs.SYS Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f7b000 fffff880`00f85000 msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`012cb000 fffff880`01329000 msrpc msrpc.sys Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`02d6c000 fffff880`02d77000 mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`07ef0000 fffff880`07efa000 MTConfig MTConfig.sys Mon Jul 13 20:02:08 2009 (4A5BCB00)
fffff880`017e1000 fffff880`017f3000 mup mup.sys Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`0164c000 fffff880`0173e000 ndis ndis.sys Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`0519f000 fffff880`051ab000 ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`061d9000 fffff880`061ec000 ndisuio ndisuio.sys Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`051ab000 fffff880`051da000 ndiswan ndiswan.sys Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0fe5a000 fffff880`0fe6f000 NDProxy NDProxy.SYS Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02cb4000 fffff880`02cc3000 netbios netbios.sys Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`04db3000 fffff880`04df8000 netbt netbt.sys Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`0173e000 fffff880`0179e000 NETIO NETIO.SYS Thu Apr 08 22:43:59 2010 (4BBE946F)
fffff880`0507b000 fffff880`05151000 netr28x netr28x.sys Fri Dec 18 07:32:14 2009 (4B2B764E)
fffff880`03f24000 fffff880`03f35000 Npfs Npfs.SYS Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`02d60000 fffff880`02d6c000 nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02c1c000 fffff800`031f8000 nt ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`01451000 fffff880`015f3000 Ntfs Ntfs.sys Tue May 11 23:25:59 2010 (4BEA1FC7)
fffff880`03eab000 fffff880`03eb4000 Null Null.SYS Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`10bfd000 fffff880`10bfe180 nvBridge nvBridge.kmd Tue Jun 29 09:07:09 2010 (4C29EFFD)
fffff880`0feb7000 fffff880`10bfc600 nvlddmkm nvlddmkm.sys Tue Jun 29 09:18:04 2010 (4C29F28C)
fffff880`03950000 fffff880`0395b000 NW1950 NW1950.sys Wed Sep 16 17:56:28 2009 (4AB15F0C)
fffff880`0454c000 fffff880`0459f000 nwifi nwifi.sys Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`07679000 fffff880`07ee8000 NWTransLib NWTransLib.sys Wed Sep 16 17:56:25 2009 (4AB15F09)
fffff880`05265000 fffff880`0526d000 OSDACPI OSDACPI.SYS Wed Jun 17 06:08:21 2009 (4A38C095)
fffff880`02c78000 fffff880`02c9e000 pacer pacer.sys Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00fc5000 fffff880`00fda000 partmgr partmgr.sys Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f85000 fffff880`00fb8000 pci pci.sys Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`0141a000 fffff880`0142b000 pcw pcw.sys Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`08873000 fffff880`08919000 peauth peauth.sys Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`06050000 fffff880`0608d000 portcls portcls.sys Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00c78000 fffff880`00c8c000 PSHED PSHED.dll Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`0517b000 fffff880`0519f000 rasl2tp rasl2tp.sys Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`051da000 fffff880`051f5000 raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`05000000 fffff880`05021000 raspptp raspptp.sys Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`05021000 fffff880`0503b000 rassstp rassstp.sys Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`02d0f000 fffff880`02d60000 rdbss rdbss.sys Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`0503b000 fffff880`05046000 rdpbus rdpbus.sys Mon Jul 13 20:17:46 2009 (4A5BCEAA)
fffff880`03efe000 fffff880`03f07000 RDPCDD RDPCDD.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`03f07000 fffff880`03f10000 rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`03f10000 fffff880`03f19000 rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01000000 fffff880`0103a000 rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`075ab000 fffff880`075d7000 rfcomm rfcomm.sys Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`08603000 fffff880`087b9000 rikvm_C6F09094 rikvm_C6F09094.sys Tue Jun 29 08:17:18 2010 (4C29E44E)
fffff880`0fe6f000 fffff880`0fe87000 rspndr rspndr.sys Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`05200000 fffff880`0523f000 Rt64win7 Rt64win7.sys Thu Aug 20 12:05:06 2009 (4A8D7432)
fffff880`05e03000 fffff880`0604f680 RTKVHD64 RTKVHD64.sys Tue Jun 29 06:18:37 2010 (4C29C87D)
fffff880`08919000 fffff880`08924000 secdrv secdrv.SYS Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`0523f000 fffff880`0524b000 serenum serenum.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`02cc3000 fffff880`02ce0000 serial serial.sys Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`053f2000 fffff880`053fa000 serscan serscan.sys Mon Jul 13 20:35:32 2009 (4A5BD2D4)
fffff880`017d9000 fffff880`017e1000 spldr spldr.sys Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`08c31000 fffff880`08cc7000 srv srv.sys Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`08963000 fffff880`089ca000 srv2 srv2.sys Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`08924000 fffff880`08951000 srvnet srvnet.sys Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`053fa000 fffff880`053fb480 swenum swenum.sys Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01801000 fffff880`019fe000 tcpip tcpip.sys Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`08951000 fffff880`08963000 tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`03f53000 fffff880`03f60000 TDI TDI.SYS Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`03f35000 fffff880`03f53000 tdx tdx.sys Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02cfb000 fffff880`02d0f000 termdd termdd.sys Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00560000 fffff960`0056a000 TSDDD TSDDD.dll Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`04510000 fffff880`04536000 tunnel tunnel.sys Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`04fea000 fffff880`04ffc000 umbus umbus.sys Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`08cf8000 fffff880`08d02000 umpass umpass.sys Mon Jul 13 20:06:52 2009 (4A5BCC1C)
fffff880`0619b000 fffff880`061b5c00 usbaudio usbaudio.sys Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`0617c000 fffff880`06199000 usbccgp usbccgp.sys Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`06199000 fffff880`0619af00 USBD USBD.SYS Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`04fb5000 fffff880`04fc6000 usbehci usbehci.sys Sat Oct 24 00:27:33 2009 (4AE28235)
fffff880`0fe00000 fffff880`0fe5a000 usbhub usbhub.sys Sat Oct 24 00:28:24 2009 (4AE28268)
fffff880`04e00000 fffff880`04e56000 USBPORT USBPORT.SYS Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`07590000 fffff880`075ab000 USBSTOR USBSTOR.SYS Wed May 12 00:21:12 2010 (4BEA2CB8)
fffff880`07efa000 fffff880`07f27200 usbvideo usbvideo.sys Wed Mar 03 23:40:57 2010 (4B8F39D9)
fffff880`00fb8000 fffff880`00fc5000 vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`03ebb000 fffff880`03ec9000 vga vga.sys Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`03ec9000 fffff880`03eee000 VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`017c9000 fffff880`017d9000 vmstorfl vmstorfl.sys Mon Jul 13 19:42:54 2009 (4A5BC67E)
fffff880`00fda000 fffff880`00fef000 volmgr volmgr.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e00000 fffff880`00e5c000 volmgrx volmgrx.sys Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0139c000 fffff880`013e8000 volsnap volsnap.sys Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`03f60000 fffff880`03ff3000 vsdatant vsdatant.sys Mon May 03 13:44:42 2010 (4BDF0B8A)
fffff880`05151000 fffff880`0515e000 vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`02c9e000 fffff880`02cb4000 vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`02ce0000 fffff880`02cfb000 wanarp wanarp.sys Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`03eee000 fffff880`03efe000 watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e68000 fffff880`00f0c000 Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f0c000 fffff880`00f1b000 WDFLDR WDFLDR.SYS Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03ff3000 fffff880`03ffc000 wfplwf wfplwf.sys Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`000c0000 fffff960`003cf000 win32k win32k.sys Tue Aug 31 22:58:04 2010 (4C7DC13C)
fffff880`0525c000 fffff880`05265000 wmiacpi wmiacpi.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00f72000 fffff880`00f7b000 WMILIB WMILIB.SYS Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`0615b000 fffff880`0617c000 WudfPf WudfPf.sys Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`08cc7000 fffff880`08cf8000 WUDFRd WUDFRd.sys Mon Jul 13 20:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`08d02000 fffff880`08d73000 spsys.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`0103a000 fffff880`01048000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`03c08000 fffff880`03e12000 dump_iaStor.
Timestamp: unavailable (00000000)
Checksum: 00000000
fffff880`03e12000 fffff880`03e25000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000
Uninstall Zone Alarm, reboot and let's see how your system does. Post back and let us know.

3 more replies
Answer Match 49.56%

Hello, I am Portuguese and I have a driver problem with my computer.
Computer Information (HP):

Model: Notebook PC HP TouchSmart tm2-2050e
Operating System: Windows 7 64bit (service pack 1)
Version bios: f.25
antivirus: avast free
Maintenance: ccleaner and Advanced SystemCare Pro
Update drivers: ma-config and SlimDrivers

The problem is as follows:

The hard drive was in trouble, so it was replaced.

Then I put the windows 7 again.

And there was no problem, until the driver (s) touch (touchsmart) does not work.

I've done:

I tested it with my finger and pen hit the computer screen.

I went to HP's download page all available drivers for my computer, did not work.

Update drivers with the program ma-config and SlimDrivers not resulted.

Link all the information from my computer:
Configura??o Resumo

Link information about my dxdiag (hosted on google docs / drive):

Sorry about the spelling mistakes.

And please, help me.

Thank you.

A:Notebook HP touchsmart tm2-2050ep error driver touchsmart

Hi there .... I understand your touch screen is not working .... Is the touch-pad working though ? Is there any errors in the Device manager ? .... Which Drivers did you download from the HP web site ? .... Did you download Drivers from any where else ? ... Also where you able to get Windows activated ?

9 more replies
Answer Match 49.14%

Have trouble for weeks.


? OS - Windows 7 Ultimate x64
? What was original installed OS on system? = Vista
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? HP oem
? Age of system (hardware) 2009
? Age of OS installation - have you re-installed the OS? december 2011

? CPU = Mobile DualCore Intel Core 2 Duo T9900, 3066 MHz (11.5 x 267)
? Video Card = NVIDIA GeForce 9600M GS (512 MB)
? MotherBoard = Asus IMIMV-CF (Maureen) (2 Mini-PCIE, 2 SO-DIMM, Audio, Video, Gigabit LAN, IEEE-1394)
? Power Supply - brand & wattage = unknown

? System Manufacturer = HP
? Exact model number (if laptop, check label on bottom) = TouchSmart IQ830NL

A:HP TouchSmart BSOD

Hi -

I received your PM re: no dump files.

When are the BSODs occurring? (immediately after boot-up or ... minutes, hours later?)


Can you read info from the blue screen? I'm looking for the STOP error and a driver name.

Regards. . .



11 more replies
Answer Match 49.14%

Hi all,

I have been getting BSOD sporadically on
HP touchsmart 600 all in one pc Home premium Windows 7 64bit.

I updated the driver but nothing happened. also uninstall all unnecessary programs but nothing yet.

Last dump info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP2: FFFFF80003090611
BCP3: FFFFF880009A9998
BCP4: FFFFF880009A91F0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

Your help is well appreciated.


A:HP touchsmart 600 with BSOD

I wanted to add that, this might be happening when updates are getting installed or something like that.

5 more replies
Answer Match 48.72%

I have an HP Touchsmart tx2-1375dx laptop that has been blue screening for almost 2 months. The computer is 14 months old. Win 7 Professional x64, 4GB RAM, OEM Windows with original build. I have attached my crash files. I have looked at my files and can't make sense of what is going on. I get different errors on each BSOD. Thanks in advance for your help!

A:BSOD help on HP Touchsmart laptop Win 7 x64

Hello dexjaz and welcome to Seven Forums.

You have A LOT of old drivers that need to be updated. Old drivers are obsolete and can cause BSOD. Update it.

adpu320.sys Wed Feb 28 07:04:15 2007
adpahci.sys Wed May 02 00:30:09 2007
adp94xx.sys Sat Dec 06 06:54:42 2008
iirsp.sys Wed Dec 14 04:47:54 2005
lsi_fc.sys Wed Dec 10 05:46:09 2008
nfrd960.sys Wed Jun 07 04:11:48 2006
SSPORT.sys Fri Aug 12 06:07:32 2005
teamviewervpn.sys Thu Dec 13 16:22:09 2007 - Uninstall TeamViewer
smserial.sys Mon Oct 26 22:36:18 2009
SiSRaid2.sys Thu Sep 25 01:28:20 2008
sisraid4.sys Thu Oct 02 04:56:04 2008

I have no idea which one suits for the driver - maybe update all of it with the HP page I suggested.

6 more replies
Answer Match 48.72%

Is Windows 7 . . .
- x86 (32-bit) or x64 ? X64
- the original installed OS on the system? Original OS
- an OEM or full retail version? OEM
- OEM = came pre-installed on system Pre-Installed
- Full Retail = you purchased it from retailer Full Retail

- What is the age of system (hardware)? 10 months
- What is the age of OS installation Have not Re-installed.
(have you re-installed the OS?)

Included the Windows_NT6_BSOD_jcgriff2
perfmon /report shows the following error.


An error occured while attempting to generate the report.

The wait for the report generation tool to finish has timed out.

A:HP Touchsmart 300 Random BSOD

I had AVG previously, found the removal tool, so I ran it to make sure it was fully removed.

6 more replies
Answer Match 48.3%


I've included all the files you have asked for to diagnose the problem.

The laptop had Windows 7 Home, but then I upgraded to Windows 7 Ultimate (x64) three days ago (through Windows Anytime Upgrade) thinking it would eliminate the BsOD. It hasn't. This began happening recently, but now it happens frequently. I have not installed any new programs when this problem began. My version of Windows Ultimate is a full retail version I purchased.

I purchased this laptop from my brother, but it shouldn't be more than a year old.

Thank you for your help,

A:BSoD HP Touchsmart tm2-1079cl notebook

Quote: Originally Posted by vmhatup


I've included all the files you have asked for to diagnose the problem.

The laptop had Windows 7 Home, but then I upgraded to Windows 7 Ultimate (x64) three days ago (through Windows Anytime Upgrade) thinking it would eliminate the BsOD. It hasn't. This began happening recently, but now it happens frequently. I have not installed any new programs when this problem began. My version of Windows Ultimate is a full retail version I purchased.

I purchased this laptop from my brother, but it shouldn't be more than a year old.

Thank you for your help,

You have three glaring problems

Your Avast , old drivers, and Zone Alarm (NETIO.sys).
I would remove avast and replace with Microsoft security essentials and the win 7 firewall. Remove Zone alarm.

The most recent crash was probably caused by an interaction between ZAP and Avast.


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\021011-30825-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*;srv*e:\symbols
* Read more

1 more replies
Answer Match 48.3%

Fairly new system, been bluescreening occasionally since I've had it. Finally fed up and looking for some help. HP Support has not been too helpful to this point.

Windows 7 64bit OEM

Thanks for any help and/or suggestions.

A:TouchSmart tm2-1079cl Notebook BSOD

I don't see any minidump file in the one you just post. Please go to C:Window and make sure that the minidump folder is there with .dmp file in it. You might want to check if you have set system to create minidump file.

Windows 7:
Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.

Are you using any program such as CCleaner..? Are you sure it is BSODs?

3 more replies
Answer Match 48.3%

Good morning.

Please help ASAP. I use this computer for a business and it is very difficult to work on when I get these all day long. Please note that I have run all the mem tests and all will 100% results. I believe the issue lies somewhere in the video card. It happens when I try to multi-task when copying files.

I have run the HP Diag tool for the video card and both times the pc had the BSOD at the same point in the test.

The only hardware attached via USB is a Digital canera and a printer. The issue was there prior so they are not a contributing factor.

I am running Windows Security essentials as my AV.

Below are the specs of the PC. Please note that the video driver currently installed is immediately below. I downloaded the driver from Nvidia Website to see if it changed anything but it didn't. No Change.

Version: 266.58 WHQL
Release Date: 2011.01.18
Operating System: Windows Vista 64-bit, Windows 7 64-bit
Language: English (U.S.)
File Size: 101 MB

The video driver listed in the overall pc specs below was the one installed just prior to the install above.

Hardware Diagnostic Tools Log File

Thursday, January 27, 2011 11:40:29 PM
System Memory
Total Physical Memory: 4.00 GB
2048 MB DDR3-SDRAM (1333 MHz)
Source: SPD
Memory Size: 2.00 GB
Memory Manufacturer: Micron Technology
Memory Manufacture Date: Week 2, Year 2010
Memory Part Number: 16JSF25664HZ-1G4F1
Memory Serial Number: E24C0633
Memory Revision Code: 3146

2048 MB ... Read more

A:HP Touchsmart 600-1050 Frequent BSOD

These dump files indicate no other causes except memory corruption which could be a result of a driver
Enable Driver verier and upload the dumps which are created
Driver Verifier - Enable and Disable

4 more replies
Answer Match 48.3%

Hi, I have a one month old HP Touchsmart 600q i7 computer that I purchased with windows 7 home premium and then upgraded to windows 7 pro 64 bit. It has a BSOD relatively often, usually occurring near midnight or when the computer is about to go into idle, but not always.

I have done all the diagnostics the machine has, checked drivers (although the newest nvidia geforce 230 driver is listed on their website, that will not install. I did uninstall it and reinstall it from the HP website, but no change.) Everything seems great and up-t0-date. I just downloaded and burned to DVD windows debugging and after figuring out how to access symbol library analyzed some of the crash dumps, which seem to be of around two different varieties.

from last night:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\051110-21668-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c1e000 PsLoadedModuleList = 0xfffff800`02e5be50
Debug session time: Tue May 11 00:41:41.335 2010 (UTC - 4:00)
System Uptime: 0 days 10:06:09.636
Loading Kernel Symbols
....................... Read more

A:BSOD 1x a day NEW machine HP Touchsmart i7 600q


Could you please upload your dmp files for analysis?


9 more replies
Answer Match 47.04%

computer is 2yr old hp IQ506 touchsmart. uses win 7 64 bit home premium. this was an update from vista 64 bit home premium I tried to do alone. cpu is intel core 2 duo t5850 @ 2.16ghz video card is nvida GeForce 9300m gs, physical memory 4 gb

Have had several bsod mostly a bug code of 09f. Bsod seems to occur when the computer goes into a 2nd stage of "sleep". screen saver runs then a dark screen follows and later in that cycle the bsod generally occurs.

After bsod i brought the computer up in safe mode and tried several of the troubleshooting tools. results were "consurmer IR device has a driver problem" "eHome infared receiver(USBcir) has a driver problem" using the bluescreen viewer "netr28x.sys" was listed as having a problem.

tried updating drivers and think i have the most current drivers. bsod persists

Been trying everything and think I have created a mess of my computer. Novice level of understanding and have been trying to muck my way thru this. overwhelmed. will need detailed direction.

A:[SOLVED] [BSOD] hp IQ506 touchsmart [moved from Vista/7]


It seems as if NW1900.sys is the cause, the HP touch display driver. Try uninstalling it, and installing this one: NextWindow Multi-Touch Device Driver Update() HP TouchSmart IQ506 Desktop PC - HP Customer Care (United States - English) current drivers are newer than the ones on that page:
NW1900.sys Sun Jul 25 16:57:52 2010 (4C4CA550)
See if it works anyway, though.

...Summary of the dumps:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Feb 3 11:32:47.599 2011 (UTC - 5:00)
System Uptime: 0 days 2:02:07.706
Probably caused by : hidusb.sys
FAILURE_BUCKET_ID: X64_0x9F_3_NW1900_IMAGE_hidusb.sys
SystemProductName = KQ437AA-ABA IQ506
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Feb 1 19:01:37.864 2011 (UTC - 5:00)
System Uptime: 0 days 9:03:23.970
Probably caused by : hidusb.sys
FAILURE_BUCKET_ID: X64_0x9F_3_NW1900_IMAGE_hidusb.sys
SystemProductName = KQ437AA-ABA IQ506
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Jan 31 15:34:04.412 2011 (UTC - 5:00)
System Uptime: 0 days 2:23:07.519
Probably caused by : Read more

19 more replies
Answer Match 34.86%

I am having trouble with the touch screen aspect of my computer. It works to scroll pages, and click icons, but the multi touch to zoom has stopped working. I have already turned off the touch screen and turned back on, and also have reset my comupter back to default. Help please!

More replies
Answer Match 34.86%

Hello, i have a HP TouchSmart computer that i need to reformat badly. I am wondering if reformatting it with any regular vista CD key will lose such features as the touchscreen, wireless mouse & keyboard, built in webcam.

The Original owner of the computer claims it came with its own Vista CD key that he lost.

A:HP TouchSmart

Hi Jack0000

If the HP restore partition is in good condition (not damaged or malware-ridden), you can perform a re-write of the factory-original hard-disk-image by tapping the F11 as your HP is first powered on, then following the prompts as shown (step-by-step, with screenshots) in the following instructions at the HP support website ---

Note that you'd first want to move any data that you wish to save off to removable or external media before you run a return to factory original.

Once the factory-original image is restored, you'll have to visit Windows Update to get the Security Updates since the TouchSmart was shipped. You'll want to update the Security software as well (if you need a free alternative, I think "avast! antivirus" is a good choice).

Once the PC is updated and fully protected against malware, you can then create a recovery disk set onto DVDs following the instructions from this HP support webpage ---

Having made your own Recovery DVD set allows you the freedom of running the recovery onto a new, blank drive - should you need or wish to upgrade to a new hard drive in the future.

You can, of course, also order Recovery DVDs directly from HP for most models. The price is considerably less than purchasing a Windows license retail. Much less.

Best of luck
. . . Gary

2 more replies
Answer Match 34.86%

Hello I have a HP Pavilion TouchSmart Laptop.In the last week the touch screen has stopped working.I was just wondering if anyone was able to help me to get this running again as its really annoying without itThanks in advance


Hello @S_tim, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that you are having an issue with the Touch Screen, and wanted to assist you! To start, can you provide me with the Product Number and Operating System of the notebook?  You can use the links below to help you with that information:HP Customer Support - ProductsWhich Windows operating system am I running? In the meantime, try performing a System Restore to set the notebook back to its previous working state.  If you are still having trouble, then try reviewing the following document, and let me know how it goes: HP Notebook PCs - Touch Screen Issues (Windows 8) Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

1 more replies
Answer Match 34.86%

My HP Touchsmart 600 desktop computer has a roughly 5 inch square dead spot on the upper left hand corner of the screen.  Is this a problem that can be easily repaired?  If so, can this be repaired locally? Thank you... Bruce A. Henderson

More replies
Answer Match 34.86%

My question: Is the TouchSmart tm2 compatible with WIN 10 and what must be accomplished to achieve a successful install? First, a slignt rant.I was successfuly running WIN 10 on my TouchSmart tm2 when I updated a video driver and afterwards could only get a blank screen. Yes, my bad! I paid HP $99 for incident support and their only suggestion was to do a full system recovery & reinstall WIN 7 Pro. Really? You made me pay for that?  Since I didn't have the OS disks (it was OEM) I had to pay HP $25 for the media and $15 FOR SECOND DAY DELIVERY ONLY TO HAVE THE MEDIA ARRIVE ON DAY 3.  I can't reach anyone at HP to refund the delivery failure. Now support is stating that my computer isn't compatible with WIN 10. If I was successfully running WIN 10, why is it now un compatable?  

A:touchsmart tm2 and win 10

I have just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

3 more replies
Answer Match 34.86%

Good morning, I wanted to know if there is a varsione updated TouchSmart suite for windows 10.After the upgrade from Windows 7 to Windows 10 icon no longer works.Thank look

A:HP TouchSmart

  HI there is no windows 10 driver for HP Touchsmart 600-1205it 

1 more replies
Answer Match 34.86%

Buongiorno, volevo sapere se c'č una varsione aggiornato TouchSmart suite per windows 10.Dopo l'aggiornamento da Windows 7 a Windows 10 icona non funziona pių.Grazie aspetto

A:HP TouchSmart

  hi this is a English support forum not Italian

1 more replies
Answer Match 34.86%

Hi, I have a touchsmart tm2, with windows 7 x64 and  i could use a external monitor, with no problems.when i upgrade to windows 10, the external monitor canīt be deteted.i upgrade the amd driver and the intel driver, but it donīt work.Can anyone give a help! Best regards 

More replies
Answer Match 34.86%

Hello I have a HP Pavilion TouchSmart Laptop.In the last week the touch screen has stopped working.I was just wondering if anyone was able to help me to get this running again as its really annoying without itThanks in advance

More replies
Answer Match 34.86%

My hp touchsmart 300 1025 is shutting down unexpectadly. I have had it for a little over a year (out of warranty) and it just started to shut down after a few minutes of use. Not sure if it is an overheating problem or a power supply issue? Anybody with same problem? Suggestions welcome!

More replies
Answer Match 34.44%

moved house recently, hooked the computer back up in the new office and the wireless keyboard worked for about 2 minutes. I changed the batteries but to no avail. Went and bought brand new batteries and again no go but the wireless mouse is still working fine. I have tried the blue connect button on the back of the keyboard but still nothing. Any ideas or suggestions

A:HP touchsmart 520 keyboard

To help you troubleshoot the issue with wireless Keyboard, please find the link given below and follow the step-by-step instructions mentioned on it: Hope this will help you.

1 more replies
Answer Match 34.44%

I am attempting to repair an HP Touchsmart 300-100.....system fires screen but fans are going like crazy....replaced difference !.....HDD light doesnt light up but you can feel the HDD running if you touch it !.....Motherboard failure ?

A:HP Touchsmart 300-1000

Is it actually a 300-1015uk(VG254AA) or a 300-1025uk(VG255AA) HP TouchSmart model?

Screen Is Blank After Starting Computer


2 more replies
Answer Match 34.44%


My HP Touchsmart has never worked properly, Tons of problem, crashing error message etc etc. Computer was sent to HP for repair but it came back whit the same problem. I have spent hours with HP tech support running scan and making recovery with no succes. Recently I have replaced the hard drive on HP tech support recommendation. it worked for awhile but now it dosen't even boot! I don't want to call HP anymore and I wander if somebody can help me or if I should just give up.


A:Trouble with HP Touchsmart

Call HP and ask to talk to a manager, then explain what's happened and the number of times you called and that you've had to send it back and demand that they replace the computer with a new one. All-in-Ones are similar to laptops, the repairs are expensive and parts are hard to get, it's best to get the manufacturer to repair or replace it especially under the warranty.

3 more replies
Answer Match 34.44%

ok guys i really need some help/guidance here.  There is so much infomation here that im sincerely overwhelmed... I will give you as much information as I have and hope SOMEONE can help! First, I hope i selected the correct board to write this in. As stated, I have a pavilion touchsmart23 all in one pc. I am NOT at ALL computer saavy so work with me here. I dont know if its 32 bit or not nor do I know if it is imperative to my issue. Here is my problem. My computer works fine 70% of the time. Suddenly the screen will go black and give me a disk boot error message. I cant remember word for word but this is what it saYS: "no boot disk has been detected or boot disk has failed". When this happenes, I have to disconnect the computer from the wall and reconnect and start over. This always fixes it so it leads me to believe it is some sort of glitch. I called HP and they told me to run a system quick and extensive check on the hard drive which i have done. Both passed and no errors reported. Another thing that will happen is that the screen will go dark, (typically after idling and when i return and move the mouse or type on keyboard, the screen never lights up again as its supposed to when it is no longer idling. It stays VERY dark and I can barely makeout the screen.  I am not sure why this is happening nor do I know what steps to take from here. I am hoping someone can suggest the next step for me or refer me to a thread that already covers thi... Read more

A:hp pavilion touchsmart 23 all in one

2 more replies
Answer Match 34.44%

Is this pc compatible with win 10?Thansk  

A:HP TouchSmart 600 Windows 10

I have a HP TouchSmart 600 and based on my experience it's not compatible with Windows 10  not even with Windows 8.x and later.

1 more replies
Answer Match 34.44%

I have been dealing with a broken home on my laptop for more than a year. I just searched these forums and found ~70 posts all with the same issue. This seems to be due to poor design that never should have made it past the quality assurance engineers, having a metal hinge screwed into non-reinforced plastic. I find it reprehensible that a premium laptop was made so poorly. I am told by local PC repair shops that it will cost me $400+ to get this fixed. That's 1/3 what I paid for the machine in the first place.I tried calling support and was directed to log onto the support site for assistance, from which I was directed to search the forums. I thought HP made better products than this, but hadn't wanted to put up the money to get one to find out. Then I bit the bullet and got rewarded with a busted hinge on a laptop that spends its days being used by my wife at home, bring opened and closed 2-3 times per day. And now it seems like I'm going to get the runaround to get this fixed, or just have to trash an otherwise great machine due to crappy hinges. I love this laptop as far as performance and hardware specs go but it is a pain to open and close to try and avoid breaking the other hinge and essentially removing the screen.Any guidance on what I can do to get an actual answer or a case submitted to get any useful help?

More replies
Answer Match 34.44%

I've got a TouchSmart 610-1280qd desktop. It was working fine until 1 week ago when my home had a power outage. Now, it won't even boot up. No power, nothing. Even the power brick light is out. I bought a replacement power brick and when I plug it in, the green led light on the new brick(the old is blue) immediately goes out and there's still no power. The power button effects no response, nor does any button on the keyboard have any effect. There's just no power to the entire computer. I've tried plugging both the old and new power bricks in and initially, the blue and green lights on each respectively go on, until I plug them into the desktop.  Then the lights go out and still no power and no response by pressing the power button or any button on the keyboard. I've also tried plugging in the old and new power bricks without the surge protector. The power bricks lights go on, but as soon as I plug them in, still no power. I've tried different outlets around my house and the power bricks lights go on, but as soon as I plug them into the desktop, no power. I've tried plugging he power bricks into the desktop first, then the outlets, and no power at all either in the desktop. There is no response at any stage where i've pressed the keyboards buttons. The desktop just doesn't have any power at all.   Anyone have a problem with this? I really hope it isn't what I think it is and the motherboard is out.      &nb... Read more

A:Touchsmart 610 no power

Hi there @MrJimCee1, Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that your computer is not starting properly and does not appear to be getting power. I am happy to help with this.  I recommend that you look at this document: HP PCs - Computer Does Not Start (Windows 7). For your purposes you are probably going to have to do Step 1 and then in Step 2, the first section "The computer does not turn on".  If after finishing Step 2 there is a change, and the computer is getting power let me know if there is still an issue I can help  you with, if it still does not receive power, then you should contact phone support. Please use the following and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region. Let me know how that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

1 more replies
Answer Match 34.44%

Hello!  I have a TouchSmart 600--an all-in-one with several inputs except one for a second monitor. (On Windows 7). I purchased a VGA - HDMI (AV?) adapter hoping it might work.It did not.Asking for help, or a direction, please. I've searched through several different forum threads similar to mine, but the responses were several years old with no resolution besides perhaps I should have gotten a USB adapter. I've yet to find someone who successfully paired a second monitor. I did get to Display - clicked detect. Nothing was detected. Second monitor (19inch Acer) says no signal. Appreciative of any advice    

More replies
Answer Match 34.44%

My hard drive is going bad (does not recognize hard drive on startup, did have a periodic clicking noise recently but that has gone away). 1.  Is there a way to confirm if its the hard drive or controller2.  Will the recovery USB load the OS?  If so which one.  I upgraded to Windows 10. Thanks for your help.

More replies
Answer Match 34.44%

Machine is overheating. Dismantled and lots of dust etc cleaned out but small fan is not working and need a replacement.   Bar code number of existing fan is 1323 00230H2 oA F000 099L     06LH

A:where can I get the smaller fan for an HP Touchsmart 300 PC ...

Hi there @Superuserhp, Welcome back to the HP Support Forums! I understand that you are looking for a replacement fan for your computer.  I am happy to help with this. I would recommend that you check out the HP Parts Store. Be sure that your country is selected and then put in the product information. If the part is not currently in stock, there will likely be authorized sellers listed for the part as well. Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

1 more replies
Answer Match 34.44%

I'm wanting to add a second screen to my Touchsmart 520 for work but i'm not sure if i can do this or how to do this.. please help.

A:Can i add a second screen to my HP Touchsmart 520

Depending on what the device is expected to do, something along this line might be what you desire.

1 more replies
Answer Match 34.44%


I have just bought one of these damaged. The screen is smashed, there is no HDD, RAM, Battery and Power Supply. It also has bad damage to one corner (been dropped from a huge height by the looks) thus damaging lid, palm rest and base. I know RAM and P/S are not a great cost issue but I'm not sure if it is worth buying a new screen and hdd for it. I paid ?42.00 for laptop as it was part of a job lot, and I see they retail at around ?500-?600. Should I fix it up to sell or keep, or just sell it as it is to see if I can make a slight profit?

A:Hp touchsmart tm2-1010ea

Forgot, obviously, not been able to check MOBO on it either yet, no spares to check it.

6 more replies
Answer Match 34.44%

Hello, so I have a hp touchsmart 600-1350a although theres no av cable or hdmi port i checked on the web and it said thathp touchsmart has a hdmi port, also I dont have any ambient light too?

A:PS4 to a HP Touchsmart 600 - 1350a

Hi @markdag, Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel.I understand that you are looking for information on connecting your Touchsmart  All-in-One to a PS4. I am happy to give you a hand with this. The available connections on Touchsmart and All-in-Ones in general vary from model to model. Some have an HDMI port that can be used as an input, and others do not. Looking at the specifications of the model you gave: HP TouchSmart 600-1350a Desktop PC Product Specifications, it shows in one diagram that it could potentially have video inputs, but it is an option. If your system does not have those, then you would not be able to use the display on the All-in-One with your PS4.   I hope that helps clarify, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.   

1 more replies
Answer Match 34.44%

Hello I have a touchsmart 300 and it has no sound from the speakers or headphone jack. I have tried the troubleshoot thing and it dont recognize anything wrong with them. please help. ive tried updating the driver and it says it is updated. so lost. thanks.

A:Touchsmart 300 no sound

Did your pc have working sound when new?
Check the volume level, it's easy to turn it right down or mute it.
Check if the speakers are selected by going to the speaker icon in tray near the current time.
Right click on speaker icon, choose 'playback devices'.
A new box appears, with a speaker and it should have a green tick over it.
Right click on the icon and choose the option 'test', you should hear audio tones.
If you don't have a green tick, right click on icon and choose 'enable'.

1 more replies
Answer Match 34.44%

Hi, I just recently got an Envy All-in-One Touchsmart; it is a super machine and so far, so good. The 10-point touch is really cool, but there are many instances when I would like to be able to use a pen in order to be more precise in my pointing or to "mark up" a document.  I know Microsoft Office has the "inking" feature because I use it on my Laptop with a "pen" while I am traveling and have found it invaluable -- and, by the way this laptop is both touch and pen enabled. I tried to enable "pen" by going to the Control Panel feature that is says says Pen and Touch, but when you do so, it is only for Touch.  How can I make it so that it both touch and pen enabled?  If that is all possible, what type of "pen" do I need? Thank you very much

View Solution.

A:Enabling Pen on TouchSmart

Hi AIResnick, A stylus used on a capacitive touch screen basically just takes the place of your finger, so enabling touch on the computer will enable pen input as well. But it can't just be any pen or stylus, the material at the tip has to be something that will register as touch on the screen, and not scratch it. I read your other post and I understand you're looking for a finer-tipped stylus, rather than the ubiquitous blunt-ended, eraser-type stylus pens. That limits your options quite a bit, because I believe the larger surface area is part of what makes those pens work on capacitive screens. (Other types of touch screens can use other styles of stylus, including pointy-tipped ones in some cases.) I've heard good things about the Jot Pro from Adonit. I haven't tried it, so I can't speak from experience. The design seems clever--it looks like they attached a clear, flat disc to the tip of a metal pen, so you can see precisely where you're writing with the point of the pen, but the clear disc provides enough surface area for the touch to register, and prevents damage to your screen from the sharp pen point. I hope that helps.

4 more replies
Answer Match 34.44%

I have turned on the pc and found out that there is "cpu fan not detected" f1 - boot.I was advised bybthe owner to use vaccuum cleaner to clean the fan at the bottom. It works pne time but after a while comes the same problem again. How can i solve it without opening the product?

More replies
Answer Match 34.44%

I have turned on the pc and found out that there is "cpu fan not detected" f1 - boot.I was advised bybthe owner to use vaccuum cleaner to clean the fan at the bottom. It works pne time but after a while comes the same problem again. How can i solve it without opening the product?

More replies
Answer Match 34.44%

Hello everybody. I would like my Hp touchsmart 300 desktop to be upgraded. i only have 2.7GHz as my processor. I would like it to have atleast 3.7 GHz. Do this pc have graphics card? I would like to buy one to place or replace if there is a graphics card. I will also make this pc 8 gb ram. Any  suggestions what parts i will buy 

More replies
Answer Match 34.44%

Hello, Our TouchSmart PC will no longer turn on. It was working yesterday but today will not turn on. The LED on the back of the computer where the power supply meets the PC is off. When you press the power button the LED light flickers green one time but remains off. The computer does not power up at all. I have tested the power supply with a laptop and it is working. I have also tried another identical powersupply on the PC but the same thing occurs. Thanks  

A:HP TouchSmart 520 All-In-One Won't Turn On

Hello @cb086, I have reviewed your post and as the adapter works on another device I believe you problem is on the motherboard. The issue appears to be a physical issue. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. would like to thank you for posting on the HP Forums. Have a great day!

2 more replies
Answer Match 34.44%

I bought a8GB [2x4GB] DDR3-1333 RAM Memory Upgrade Kit forto upgrade my HP Touchsmart 600-1050 All in one. However, it hadn't worked and showed only black screen after installed.The discription is4GB DDR3-1333 PC3-10600 Non-ECC Unbuffered 204 Pin 1.5V CL=9 Memory After then, I bought a different one of8GB Kit (4GBx2) DDR3 1600 MT/s (PC3 - 12800) CL11 SODIMM Notebook Memory Modules CT2KIT51264BF160B / CT2CP51264BF160B at It has the same problem.Are those not compitable with my computer? If so, please let me know a compitable memory set for upgrade.   

More replies
Answer Match 34.44%

My mother bought one of these and the keyboard broke. So I'm using the touch pad.
Problem is the more peculiar buttons like Prnt Screen and Delete went missing.
They went missing for some unknown reason as I was typing.

Does anyone have any experience with this trainwreck of a computer?

More replies
Answer Match 34.44%

Upgraded to windows 10 and now unable to use convenient features I've had for years.  My touchpad is disabled, so can't just tap the pad to select what I want; my DigitalPersona fingerprint is disabled and in trying to enable it again, it appears to want to trick me to permanently delete my saved fingerprint.  How can I get these features back.  Thanks.

More replies
Answer Match 34.44%

I have a HP TouchSmart Computer. Since downloading updates from HP and Microsoft - my computer does not want to work - My Computer uses Vista.

It starts off fine, however as soon as I open a programme, task manager, anything - it stops says its 'not responding'. The only way out is to hold the power button in for approx. 5 secs.

I am not to up on computers, I have tried lots of things, i have had a couple of codes 0x490 and 0xc000000f - but I am not lost - I am using my old computer to put this message on here - whilst my HP TouchSmart sulks.

Any Help Please ~ Thank You in advance ~ Gail

More replies
Answer Match 34.44%

My HP TouchSmart 610 All-in-one had a component failure and had to have a reinstall.How do I reinstall the TouchSmart software for webcam, video, photos, etc?

More replies
Answer Match 34.44%

My HP touchsmart 520 pc is not booting up and I am looking for support.  Using a multi tester to test the power adapter the adapter reads 17.30v however when i plug the adapter to the computer the light above the power outlet flashes for a split second and disappears. When I unplug the adapter from the back of the computer and checks voltage it reads 0 v (zero volts) . I have to plug it out of the main source and back in so it reads 17.30v again. Once plugged into the computer it immediately drops to zero. I need help to know the source of my problem if it is the adapter or the computer.

More replies
Answer Match 34.44%

I was unplugging my power cords and I happened to turn off the power to my HP Touchsmart. Later on when I turned it back on, my HP Touchsmart won't switch on. The lights on the big batter adapter thing is on. The light at the back of the computer indicating that power is reaching the computer is on. However, I just can't turn it on at all. The power button does not light up.I've tried the solutions posted on other threads but nothing has worked. I had just been using my computer the previous day. I suspect that me turning off the main power might have done something.Look forward to getting some solutions.

More replies
Answer Match 34.44%

I recently baught a hp touchsmart 320-1010a running windows 7 home premium and then installed a new version of windows (windows 7 ultimate) and now the touch screen doesnt work and i have non of the hp touchsmart applications like, hp magic canvas and others. i installed all the drivers from the hp webbsite and it still doesnt work
can somebody please help??? im dying here !

A:My HP Touchsmart is broken please help!!! )';

Download Drivers from the HP Site, Download originals. Make sure you are downloading 64 Bit if you have a 64 Bit OS or x86 for 32 bit Windows.

19 more replies
Answer Match 34.44%

I am new to the forum but a long time computer tech. I have been to the forum on various occasions for help on fixing different issues. I have to say this is a great community that helps alot of people including myself. I've ran into an issue that I believe is needing some of you guys expertise.
What I have is a touchsmart laptop from HP that the keyboard and the touchpad mouse quit working. I have searched all over the internet looking for answers and came across a few telling me to pull the battery and AC adapter to reset the computer. I've had no luck on this being a solution. I have read that booting the computer with the touchscreen facing out is what causes this issue.

So I've tried pulling the power and the battery then holding the power button in to drain any residual energy left on the CPU. And upon booting the computer keyboard will respond but only for the menu that states for starting Windows normally or in Safe mode. After letting the computer boot completely the keyboard and touchpad quits working altogether. This is booting it up in safe mode or in normal mode. The laptop is running Windows 7 Home Premium and I believe that this is my only issue. Any help or ideas on what else to troubleshoot will be greatly appreciated. Thanks in advance.

A:HP Touchsmart tx2-1377nr


1 more replies
Answer Match 34.44%

Good Evening, I have a HP Touchsmart TM2-I can supply the specs if you need them- and it has just started to crash at almost every click/action which I take. THis has only happened within the last couple of days and it has been instant, rather than over time. I did a System Restore but this didn't solve the issue. It may ahve been because I had to stop a disk check last week because my laptop battery died but I'm not sure if that would have such a big effect on the laptops performance.

Any help is greatly appreciated!

Thanks a lot

A:Hp Touchsmart TM2 crashing

That would have a huge effect not finishing a disk check. If you can boot in, Make sure you have your power adapter attached, Go to Start/Search and type CMD Right click the CMD.exe icon in the Search Results and Run As Administrator. In the Command Prompt type chkdsk /R and press enter. Now type a Y and reboot the computer. The Check Disk Utility will try and fix any problems.

3 more replies
Answer Match 34.44%

Hi, The LCD on my Touchsmart 11 has failed. It was flickering vertical lines for a while and has now died completely. The HDMI output still works. The laptop is out of warranty. How can I send this back to HP for repair and any idea of cost? Thanks, David

More replies
Answer Match 34.44%

Hi, I need to purchase a new motherboard for my TouchSmart 610.  I've opened up the computer and found that the motherboard installed in the computer is model number DA0ZN8MB6I0 (Part number 648511-001).  While trying to find a place to purchase this mother board, I see that is motherboard is fairly expensive.  While searhing I also found another motherboard, model number DA0ZN9MB6H0 (Part number 648512-001), which is also used in the TouchSmart 610.  Visually this motherboard looks the same at the orignal motherboard and is significanly cheaper.  The part numbers differ by only one digit (before the revisoin number, 001), which makes me think that the two motherboards are very similar. Does anyone know if these two motehrboard are compatiable/interchangeable?  Where can I get information on the difference between these two motherboards? My motherboard has a built in video cards, does anyone know if the second motehrboard does as well?  or will I need to purchase a seperate video card if I were to purchase that motherbaord? Thanks for the help.

More replies
Answer Match 34.44%

Can I install XP on this workstation? It's now runnig on Vista.
I think that will get a problem with the drivers.....

More replies
Answer Match 34.44%

Windows media center live tv works. Touchsmart live tv product of Cyberlink, comes up with a blank black screen. Seems there should be some way to e.g. sync these two programs to Touchsmart works. Any ideas are appreciated.

More replies
Answer Match 34.44%

Hi all,

Does anyone here experience install Win XP Pro on HP touchsmart tx2(downgrade from Vista)? I need some advise. thank you.

A:Install XP on HP touchsmart tx2

I would advise you not to install XP on a touchsmart PC. The reasons are as follows.

1. Make sure all of the drivers are available on the HP Support website.
2. Since XP tablet edition is not available in retail, the touch screen won't work.
3. You will have ask HP to give you a OEM version of XP tablet edition (which I don't think they will provide).

If you just want to use it as a non-Touch screen PC. Go you may go ahead only after you have confirmed that the drivers are available.

Post back if you have any more questions.

2 more replies
Answer Match 34.44%

So I have a question...I am wanting to upgrade my 4GB of RAM to 8GB of RAM. I know type I need but I don't know if I need to buy another 4GB Module or if I need to buy the 8GB kit...Do the RAM Module need to be the same brand or can they be different brands and work.

A:Hp TouchSmart 320 Ram Upgrade

8 more replies
Answer Match 34.44%

I have a currently crippled HP touchsmart 300-1003. I replaced a dead hard drive with a new 1TB HDD. I have available to me 2 sets of touchsmart recovery disks, and Windows 7 Bootable USB drive (made with win7 tool). The official recovery CDs do absolutely nothing but tell me MBR IS MISSING PRESS CTRL ALT DEL TO RESTART. The bios lists my new HDD (can tell because size is now 1000GB). I cannot choose USB drive as first boot in bios or boot order (this pc has two different menus for the same function, idky). Is there a bootdisk I can use to fixmbr? Please be so kind to provide a guide to getting a touch computer running from the begininng. All the advice online seems to be for computers that will go to a recovery screen already. If I could do that I wouldn't need the disks, lol. I would like to install the touchsmart software but will settle for any windows at this point. Thanks in advance to anyone that is able to walk me through the process.1 Hour Later: To use MSWIN7 USB Tool, I had to ENABLE BOOT DIAGNOSTIC from BIOS, power on, let the black screen read Configured 01 usb drive, ctrlaltdel, f10 to bios again, disable boot diagnostic screen, save and continue f5, then hit ESC for tiny boot menu at the HP LOGO, pick USB 2.0 as first boot. The tool started windows as Repair (which I followed MSguide for bootsec and /fixmbr, no clue if that fixed mbr tho) and Install Windows 7. I picked install. More updates to come.

A:HP Touchsmart 300-1003

hi i would download a hdd utility from the maker of the harddrive ,burn it to cd ,usually instruction on ther sitr on how to do this ,to setup harddrive for first time use,it may just need to be formatted to create that mbr that seems to be missing .
burn it to cd ,usually instruction on ther sitr on how to do this ,,
a list of links to most makers can be found on bleepingcomputers i thought but i couldn't fine i ,i will post this site with links to most makers .good luck

5 more replies
Answer Match 34.44%

I am experiencing with a laptop of series hp touchsmart tx2 !

The problem is that the whole view that i get on the screen is not getting loaded only half the screen is shown . I dont know what might be the error behind this ? And in case u think this might be due to i dropped my laptop or something it is definitely not . I have not dropped my laptop .

Can some please suggest to me what might be the problem ?

More replies
Answer Match 34.44%

I upgraded from windows8 to windows10 and now all of my touchsmart software for tm2-2150 is gone.  Where do I go to download? 

A:hp touchsmart software is gone for my tm2-215

Hi, Only available for Windows 7. Please check to see they work or not: Regards.

1 more replies
Answer Match 34.44%

I have an HP Envy20 AiO touchsmart pc and just installed win 10 and it has been working fine and I restarted it today and the power button lights and the fan goes but the screen remains black. I can use my mouse but not my keyboard and every few minutes it sleeps numerous times for seconds then comes back yet the screen stays dark.

More replies
Answer Match 34.44%

In my quest to clean out a bunch of unused programs, I found that I have HP TouchSmart Recipe Box.

After researching about this, I decided it just might be something my wife could use; however, everything I have read about it says it is for HP TouchSmart computers.

My desk-top is HP but I don't think it is a TouchSmart.

My question is, must we have a TouchSmart computer to utilize the HP TouchSmart Recipe Box ?


A:HP TouchSmart Recipe Box ???

Try these Google searches:

HP Magic Canvas
HP TouchSmart Recipe Box

What exact model of HP do you have? I find it difficult to believe it isn't a touchsmart if it came with the software. It looks like the apps can be used with a keyboard in many cases, though. See review video in your other thread.

1 more replies
Answer Match 34.44%

I have an hp touchsmart iq 506 and I wanna do a dual boot by adding xp to it. but I need some explanation please if you can help me

More replies
Answer Match 34.02%

My 8-year old HP Touchsmart (a fantastic machine) is running extremely slow.
I can't say that it happened suddenly - more like slower and slower over time.
We upgraded to Windows 7 Professional several years ago and it has run fine for several years.
Right now it's on the verge of what can be considered usable - my spouse mainly uses it for reading email in the browser but it is painfully slow.
I have run Malwarebytes but couldn't see any serious security issues.
I'm hoping that you guys can guide us through at least a cursory review of possibly unneeded things that might be slowing the machine down.
I have a attached a basic snippet from the control panel System Info screen.
Thanks in advance for your help and time. 
We'll attempt to follow instructions carefully and will not attempt any other steps/remedies in the mean time.
If this is not the right forum, please direct me to a good place!

A:Slow Win 7 HP Touchsmart Core 2 Duo 2.0 GHz

Snapshot of CPU Usage

0 more replies
Answer Match 34.02%

I also have an HP laptop with a loose or broken left hinge.  Bought it through the HP website.  How do I get this fixed before it breaks the whole computer?  Thanks!

More replies
Answer Match 34.02%

Hi All,

Just finshed running the Windows 7 Update from DVD (upgraded from Vista), I am having a issue trying to find the correct version of touchsmart software to use screen typing (as opposed to the keyboard), can someone help me out here. I'll continue to look, but if someone has done this I would appreciate the info.

BTW, the Update option of Windows 7 works great...only had one issue with a lexmark 6500 all-in-one, and I manually updated the software for that.


A:HP Touchsmart IQ507 software

Have a look here; Software & Driver Downloads HP TouchSmart IQ507 Desktop PC - HP Customer Care (United States - English)

1 more replies
Answer Match 34.02%

Does anyone know if it is possible to download a copy of restoremgr.exe for and HP TouchSmart 600-1050? Mine was lost during an aborted attempt to load Windows 8 Pro. All my restore files are still on my hard drive in the Factory_Image partition except the executable restoremgr.exe.

A:HP TouchSmart 600-1050 Restore Mgr

8 more replies
Answer Match 34.02%

Same problem as some of the others with touch screen not responding.  It works part of the time and then stops. BUT this is the weird part...  if I press control/alt/delete and select Task Manager then select "X" to close the box (without doing anything), the touch screen will work again.  It used to work for a day or two at a time.  Now I have to do the Task Manager thing about every 10-15 minutes.  It's driving me nuts!!  At most I have my email and maybe 2-3 browser tabs open.  I am in no way a techie person.  If someone could help me using plain English that would be wonderful. Or tell me this thing is dying and I need a new one.  Help, please!! Product E1P04AVModel 15t-i100

More replies
Answer Match 34.02%

Long story short, Im wondering if I can remove the MXM graphics card and run soley on the integrated graphics? The jist of whats going on:   The PC powers up but wont post.  Im trying to determin if its a MOBO issue or a graphics issue.  Havent torn it apart yet and im just looking to educate myself a little before i start tackling the issue.

More replies
Answer Match 34.02%

I bout this iq500 second hand nearly a week ago, it already had installed windows 10( not sure what original was/is), ive reset back to factory settings and everytimes it goes to start back up... It does its loading thing then get to a blue screen that say's,Hello there!Lets get a few basic things out of the way.And then it has scroll down options well thing is the touchscreen wont let me click any option and the mouse and keyboard i have plugged in wont let me click options ... It was fine before i reset pc but it was a little slow hence reason for doing it... Ive been wrecking my brain and googling forums to try find out how to fix but i cant find info about my problem anywhere....Any help will be muchly appreciated!Many thanks

More replies
Answer Match 34.02%

I've had my Touchsmart for 2 or 3 years now and have always used it with Google Photos (Picasa) to edit and upload. I initially used a Canon EOS 400D and a couple of years ago upgraded to a 7D. All have been working fine.

Last week I returned from holiday with around 1,000 photos on my camera and plugged the cable from my Touchsmart into the camera as normal, but, it didn't recognise the camera. It did make the little noise that a device makes when plugging something into a USB port, but would not see the camera. I looked in device manager to see if any flags were showing ofr USB issues, none were.

I restarted the Touchsmart, still the same. I removed the two external HDD's so that the camera was the only thing connected, still the same , I tried the cable from the camera in all 6 USB ports, the same. I tried another cable, the same. I then tried a card reader with the CF card in it, initially the same. Then I had odd problems with the PC recognising it as an external drive but showing some odd characters in the view, but as soon as I tried to access it the drive disappeared.

I looked to see if there was a specific driver for the 7D but there was not, so I downloaded the Canon EOS utility s/w and tried to see if that recognised the camera but it didn't.

I then popped the CF card back into the camera to find that the camera was now showing the card as blank; you can imagine how I felt thinking that I'd lost 7 days of holiday photos! I tried it back on the Touchsmart a... Read more

A:Camera not recognised on HP Touchsmart

Hello and welcome botty mate have you tried using a different cable to plug the camera into the machine. Now I ask because maybe the port/s you are plugging it into may not be making very good contact at the connection.

The other suggestion I might make is to use an adaptor to plug that card into the machine much the same way as I do with the SD cards I use with my cameras. this would avoid having to lug the camera in at all and avoid anything glitches that are or maybe going on between camera and machine.

From experience most of the large manufacturers ie HP and as recently with myself - Asus the support is pretty weak if and when you can get through.

Just for the record a Google shows me this type of card is now quite old and I am sure an SD one would be better if it fits because as you say as soon as you plug that card into the machine it goes blank for what reason I am not sure.

Now you could try running these just in case the Windows system is out of whack < if necessary include the /f and /r in the command line as per Option2

now if those do no good then run these - just in case because at very least they will eliminate a few things and take no time to run
ADW download f... Read more

4 more replies
Answer Match 34.02%

Hello everyone. I have a so called hybrid laptop HP Pavilion Touchsmart 11-n010dx. It has Windows 8.1 pre installed and I don't like it that much. So I decided to downgrade to Windows 7 Home Premium x64 and faced some problems. I've done Windows installation plenty of times before and that is the first time when it's so tricky. First of all the laptop doesn't have an optical drive so I'm using a flash drive. I set UEFI BIOS to a necessary settings (disabled Secure Boot, enabled Legacy Support). I'm using a 2.0 USB port so that is not a problem. The problem is while installing a message shows up that I need a CD/DVD driver. I made some research and decided that I need motherboard or chipset drivers. I tried it - no result. I think I've tried everything but maybe you guys can help me. Thank you in advance and I hope you'll have some ideas concerning my issue.

A:Can't downgrade from Windows 8 on HP Touchsmart 11

It has Windows 8.1 pre installed and I don't like it that much. So I decided to downgrade to Windows 7 Home Premium x64

YES & NO, down to your UEFI/BIOS firmware settings.

1) Downgrade to Windows 7.
Downgrade Windows 8 to Windows 7
Warning you must have the UEFI/BIOS firmware setting in Step Three set.

Make sure you read the NOTE at Step three.

2) If Using a USB Pen drive on a PC with a UEFI BIOS.
USB Pen drive need to be formatted to FAT32 as in
UEFI Bootable USB Flash Drive - Create in Windows
Take note of Step 11 for Windows 7.
Also you will need to use a USB 2.0 port, as there are no USB 3.0 drivers in Windows 7.

You will need to buy Windows 7 x64 DVD & product key.

2 more replies
Answer Match 34.02%

So one of the Civilian guys i work with has an HP Pavilion Touchsmart with Windows 8 installed and he overheard me talking to someone about my ability to wipe a computer and clean-install windows 7. He asked if i could do it on his new HP since he basically refuses to use it because of 8 and can't take it back...I've done a lil bit of research about this PC and i guess it wasnt offered in a 7 variant (at least i cant find it) and i read a few articles about downgrading only being possible on Windows 8 *PRO* machines.

I've tried the conventional boot from flash drive with Windows 7 install files, and try to install but it says it cannot do it because the partition style is GPT...and i have no earthly clue what that's new to me. I've wiped and clean installed windows 7 on countless computers now...even one that had windows 8 on it that was an HP...but for some reason this one is extra tricky.

Any body have any Tips or Tricks, links or anything that can help guide in the right direction to getting 8 off this thing and putting 7 on it? It has to be i said, i've done countless computers now and havent failed yet...but this one has me scratching my head...HARD!!!

EDIT: Wanted to post up the exact product specs for future use

A:Downgrading from 8 to 7 on HP Pavilion Touchsmart

Windows 8 *PRO*

Quote: Originally Posted by MICROSOFT

Can I downgrade the software?
Instead of using the Windows 8 Pro software, you may use one of the following earlier versions: Windows 7 Professional or Windows Vista Business.

This agreement applies to your use of the earlier versions. If the earlier version includes different components, any terms for those components in the agreement that come with the earlier version apply to your use of such components. Neither the manufacturer or installer, nor Microsoft, is obligated to supply earlier versions to you. You must obtain the earlier version separately. At any time, you may replace an earlier version with Windows 8 Pro. To enable downgrade on this computer to Windows 7, you must change the settings to boot into legacy BIOS mode. If the BIOS setting is not changed back to native UEFI mode boot prior to installing Windows 8 Pro, Windows 8 Pro will install; however, the following Windows 8 Pro functionalities will not work as they rely on UEFI mode boot:

OEM manufacturer to supply downgrade rights Vista/Win7 Install DVD's.

As this a OEM manufacturer's PC with Pre-installed Windows 8?

1) Downgrade to Windows 7.
Downgrade Windows 8 to Windows 7
Warning you must have the UEFI/BIOS firmware setting in Step Three set.

Make sure you read the NOTE at Step three.

2) If Using a USB Pen drive on a PC with a UEFI BIOS.
USB Pen dr... Read more

9 more replies
Answer Match 34.02%

I upgraded my TM2T to Windows 10 and I love it. About a month or 2 ago I had to reset my PC and Windows 10 deleted my touchsmart software (Which was working fine before the reset) I have been looking high and low for the place to download. I looked up my computer on the support site and it isn't listed under my laptop just bump top. Any help is appreciatedThanks much!

More replies
Answer Match 34.02%

I can not gety HP envy 20 touchsmart to turn on or boot up. I have power but nothing shows up, not even the cursor. Idon't know what happened. I turn it on and it only has a blank screen, help?! Please!message edited by Angelsdisguises

A:Why won't my HP envy 20 touchsmart pc start up

When you start the machine up do you see the POST screen? if so tap the F8 key and see if you can boot successfully into Safe Mode.

3 more replies
Answer Match 34.02%

When attempting to use PC I get the message Explorer.exe Application error unable to start correctly (0xc0000022) click OK to close the application.  Clicking OK results in a continually flickering ring. I cannot access the Internet in safe mode, so cannot carry out a System Restore. ScanNow resulted in 'no integrity violations' please help. J3nny

More replies
Answer Match 34.02%

Hello I need some help. I can record a video if need be. my touchsmart 300 recently stop working or has a black screen when turn on followed by air blowing noises.  Can an someone let me know what to I need yo fixed this as I have some files on the desktop i want to transfer to San externalthankAkilo

More replies
Answer Match 34.02%

I have an AMD Radeon HD 7650A Graphics card and seem to have a driver issue with windows 10.  I keep getting the following error message:  No AMD Graphics driver is installed, or the AMD driver is not functioning properly.  Please install the AMD driver appropriate for your AMD hardware. I have installed a new driver (from the AMD website) - still had the same problem.I next performed a complete clean installation (uninstalled everything then reinstalled it)  - still had the same problem.I have even tried a system reset - but it won't let me do that either. A friend told me that only the drivers from the HP website would work - i have looked for them but you don't seem to have the drivers for windows 10.  I upgraded to windows 10 when the OS first came out and it worked fine up until this graphics card issue started about a month ago. How do i solve this problem (please explain as if you were dealing with a small child - eg. in very simple, easy to follow steps)?

More replies
Answer Match 34.02%

I'm searching to upgrade memory. It states on HP Dual channel memory architectureTwo DDR3 SO-DIMMs (200-pin) socketsPC3-8500 (DDR3-1066)PC3-10600 (DDR3-1333)                I have searched online 2x 4gb ram in this spec. I ran the sanner on the crucial website which came up with Crucial 4GB DDR3L-1600 SODIMM CT3303755  Brand: CrucialForm Factor: SODIMMTotal Capacity: 4GBWarranty: Limited LifetimeSpecs: DDR3L PC3L-12800 ? CL=11 ? Unbuffered ? NON-ECC ? DDR3L-1600 ? 1.35V ?Series: Crucialview all product detailsupgrade for HP - Compaq TouchSmart 520-1070uk system.         Is this compatible? As I heard this was in fact 204 pin?  

A:HP TouchSmart 520-1070 Desktop ram

Interesting.  I had heard about the 200 pin variants of memory modules present on some DDR2 and DDR3 modules but have not encountered them. There have indeed been errors in publishing specifications on the HP support website. I have never heard of Crucial making such an error. If Crucial states their module for the PC is guaranteed compatible, you should be able to take it as a fact, since their reputation as a maker of memory modules is on the line. UPdate: It is definitely an HP mistake. I just read on the support document that the memory for your motherboard has 240 pins and I know that is definitely inaccurate. See the following document on the memory upgrade sectionb.

1 more replies
Answer Match 34.02%

I have a touchsmart 600  1160NL with windows7when I use the F9 button (diagnostic) then i get an error it says BIOTS-1it has worked but there was a crash of the harddisk after inserted a new disk dis error occuredi heve the original install discs used tot set the new harddisk up.can anyone tel me what this means ?? 

A:Help my touchscreen from my HP Touchsmart 600 is not workin...

The problem is I have a wirless keyboard and mouse and the mouse is not working so I cannot do anything I have a windows 7 HP Computer and im trying to see is it touchscreen

3 more replies
Answer Match 34.02%

I upgraded my TM2T to Windows 10 and I love it. About a month or 2 ago I had to reset my PC and Windows 10 deleted my touchsmart software (Which was working fine before the reset) I have been looking high and low for the place to download. I looked up my computer on the support site and it isn't listed under my laptop just bump top. Any help is appreciatedThanks much!

More replies
Answer Match 34.02%

Hi, is it possible to change the ]HDD on HP TOUCHSMART 4-1202ea to an SSD?

A:Can I Change a HDD to SSD on a HP Touchsmart 4 4-1202ea

Hi and Welcome to TSF!

The work and effort of finding the correct SSD isn't worth it as the HDD will already be fast enough.

2 more replies
Answer Match 34.02%

Just curious if anyone has tried or been successful with an upgrade from Win 7 to 10 on these old Touchsmart desktops. The hardware qualifies to make the upgrade, but as HP has noted that it has not developed/tested any new drivers for Win 10. I actually tried the upgrade before the July 29 deadline because MS "check my PC" said it was good to go. Don't know why I didn't check HP site to verify, even though I didnt find an answer easily. Anyway, it got locked up with a install failure but then could not restore to previous Windows either. I actually had problems with an earlier Win7 update which I think screwed up registry keys and had to be reinstalled after a fix--shut down was never quite the same. So, I think THAT may have been the reason why the upgrade install failed. I also forgot to shut down my antivirus program before installation which I've read can screw it up. My PC was down for 5 days while I tried to restore, reboot, reinstall, and even got Microsoft phone help for 5 hours intermittently and remotely via a working netbook. It really was a mess, not booting up, and when it did, it would stutter, delay, then freeze. Repair disk and USB drives would freeze during loading. Seemed to get different error messages that would force restart and then stall. MS help gave up when I got an error message that implied that there was a hardware failure. I can't remember the code but that's what they claimed. Suggested I contact HP for assist. On my own as a last... Read more

More replies
Answer Match 34.02%

Dear All

I would be greatful to have someone supporting me on installing XP on HP Touchsmart TM2 2090ee.

HP website says that it support only windows 7. Although I tried to find out the Chipset and find out the SATA Driver for F6 (floppy disk) option while installing windows xp.

Please help! Thanks in Advance.

A:Installing XP on HP Touchsmart TM2 2090ee


Please help if anybody can.


6 more replies
Answer Match 34.02%

I purchased the 320 in January with 4 gb of memory but would now like to increase to 8gb. Is this possible?

View Solution.

A:can i add memory to my hp touchsmart 320 and increase from 4...

Hello, You can add the 8GB like I said, by placing the following memory modules: 8 GB (2 x 4 GB) DDR3 PC3-10600 You just need to buy them and your husband can install them. Check this manual that explains how you can do it. THanks,

9 more replies
Answer Match 34.02%'s been 2 years since i use this pc and it works just well,but today,when i turned on the pc it can't boot. It just turned on,but the screen show nothing,and when i say nothing i mean really really just like it doesn't get turned on. i tried to push the DVD button and it is still working,the light on the power button also work,and everytime i tried to turned it on and off the sound of the pc turned on still can be heard. so its just like everything is ok but the computer isn't booting.ussually before this happened,it took only 3 seconds after i turned on the pc,to boot into the loading screen,but now it does day before,i upgraded to windows 10. and it is still working,the next day it is also still working,then i shut it down. the next time i tried it(ijust about 15 minutes i turned it off ,it won't boot. ) i don't know if this is related,but in the internet people said that things like this happened because of the hardware and not the software.please help me,i really need this pc to get back to work thank you,and sorry for my bad english

A:HP Envy 23 touchsmart won't boot

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

9 more replies
Answer Match 34.02%

So I want to upgrade my RAM on the 320-1030. The specs page says "Two 200-pin DDR3 SO-DIMM sockets".It also says "Supports DDR3 SO-DIMMs" and specifically "PC3 10600 (1333 MHz)" and "PC3 12800 (1600 MHz)". Yet more HP contradictions (lies?)1) The parts page lists the item pre-installed is 572293-D88, a 204-pin item. See here, here, here, here, and here.2) Using the automated systems for major RAM sellers all indicate 204-pin RAM will work on the 320-1030. What gives?!? 

A:Touchsmart 320-1030: Is it 200 pin SO-DIMM or 204?!?!? Yet m...

Hi: I do not believe there is any such thing as a 200 Pin DDR3 SODIMM, so HP's reference to that is incorrect. A DDR2 SODIMM memory module is 200 pin, and a DDR3 SODIMM is 204 pin. Paul

9 more replies
Answer Match 34.02%

For this type what can I upgrade my processor to?  I believe it's only a 4GB as well. I need more RAM and processing power. thank you

A:I have an HP TOUCHSMART 320 PC MODEL 320-1030 looking to upg...

Hi, Yes. Please check 2 sections Processor upgrade informationMemory upgrade informationon the following link: Regards.

1 more replies
Answer Match 34.02%

Greetings,    I have owned this laptop for over 2 years and have encountered many problems which have required me to open up my laptop and remove debree/dust from the interior. My last adventure included removing the fan and heatsink from the inside, but when I assembled the laptop back together it will not start up. When plugged in the white led light still shows next the the charger socket, but the power button will not light up after several tries. The fan does not start to spin either.   I have tried the hold the power for 1 minute idea, but it does not change anything.I have 3 possible conclusion that are very unlikly to me.1.  I worked on carpet and had static  electrickery! Doubt it.2. The harddrive is not working properly3. The memory is not working properlyAny fixes to these above? any other possible causes?  

More replies
Answer Match 34.02%

My fan is working but it doesn't have the power that it used to. I tried cleaing it with air but that didn't help. I can't into the laptop to actually take the fan out and clean it like that either. There is nothing that pops up and tells me that it is not working, it just heats up a lot. How do I fix this?

More replies
Answer Match 34.02%

Hi, I recently lost my digitizer pen to my touchsmart tm2 notebook, I looked for an exact replacement to this pen but they seem to be out of stock. Are there other digitizer pens that work with my notebook you can recomend? I don't mind buying another brand or another type of pen from HP so as long as it works with my notebook. Plus I don't want to draw with my mouse ( Btw I am an illustrator)

A:Best Replacement digitizer pen for my TouchSmart Tm2

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

3 more replies