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Black screen with cursor on startup following Windows Update

Q: Black screen with cursor on startup following Windows Update

Hi everyone

Earlier this evening, I updated my computer, which included about ten new important ones, and four optional. One of the optional ones was an NVIDIA drivers update. Thinking little of it, I set it to update, then watched a movie on the computer while I waited. During it, the screen went black three times (as if the power had been cut) and the computer's noise level dropped significantly. After less than a second, it was back to normal in all cases and afterwards, after seeing the update (where the NVIDIA driver had failed to update), I figured that was the problem. Windows Update said it needed to restart in order to install the drivers correctly, and I let it. Unfortunately, every time I start up now, the screen goes instantly black, and there is nothing but my regular windows cursor. The left side goes on a bit beyond my screen (I can move the cursor off-screen), but that's it. I have tried starting up with my the driver CD for my monitor, the one for my graphics card, as well as my Windows Restore disk. None of them work. I also can't enter Safe Mode because it never starts up, no matter how much I press F8. I've even tried hooking up an old keyboard, in case the USB ports somehow didn't work that soon in the startup or something. No dice, it won't even light up the Lock keys.

Any help would really be appreciated!

A: Black screen with cursor on startup following Windows Update

Have you tried booting in Safe mode (F8)?
Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

Windows 7 Loads to a black screen. Whats the - Microsoft Answers

9 more replies
Answer Match 90.3%

I am having Windows 7 x64 go to a black screen without a cursor on boot after the Windows splash screen appears. The problem is intermittent and started happening after a Windows automatic update. I can boot into safe mode and after a number of times pressing the restart or power button Windows finally comes up with no black screen.

Things I have tried:
1) Memory check - all good
2) chkdsk - all disks, no problems
3) Windows System Repair - got error code = 0x490, don't know what to do with that
4) Waited for hours for something to happen while black screen up - nothing ever did
5) Checked for outdated drivers - all up to date

At wits end with this problem. Please help.

A:Windows 7 x64 Black Screen on Startup NO Cursor

Hi this is for vista but the steps are the same for win 7 Fix MBR | Windows Vista Tips

1 more replies
Answer Match 90.3%

Hi, I'm new to this forum and have a problem with the starting up my Gateway dx4320 desktop running Windows 7.
 
Symptoms:
will startup to Windows logo, then go black with a solid white cursor in the center of the screen
tried all Advanced boot options, safemode, etc, but still not working
can get into the Bios screen
booted up the gateway recovery disc & also windows repair disc.  However, startup repair results showed no problems
Tried to do a system restore but apparently all restore points are now gone
I did notice that the initial Gateway logo screen is now an Acer screen
Since I need to retrieve all the data on my Gateway, i have connected harddrive to a borrowed, newer desktop running Window 8. The gateway drive shows as drive E, but when I click on it, I get a Location is not available / Access denied error message
 
On the newer computer running windows 8, I was able to run Malwarebytes, GMER, TDSSKiller on drive  E.  All returned 0 problems detected
 
** So, would appreciate any assistance in getting rid of the black screen problem,
 
**  or perhaps guidance on the best way to copy over the contents of my gateway harddisk to the newer computer running Windows 8, so I can do a System Recovery on my old gateway and copy the contents back over to it.
 
Thanks much in advance!
 

A:Windows 7 Black Screen with Cursor at startup

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2 more replies
Answer Match 89.04%

Hello, I have a Windows 7 G62 Laptop. I get past the logo screen, but before it lets me log in, it gives a black screen with the mouse cursor, but I am unable to even move the cursor. Thank you!

PierreR21

More replies
Answer Match 89.04%

Ok, let's make this clear I am so pissed off right know. When I booted my PC today what was waiting for me? I managed to enter in mozilla buy pressing shift several times, etc.

So my question is how can I solve this problem? I have Windows 8 Pro 32 bit.

BTW don't mention my english.

More replies
Answer Match 89.04%

Good day,

This is my first, and hopefully last, thread on these forums as I've been experiencing a repeating problem over the last few days. After turning on my PC (Custom-built: Windows 7 Home Premium 64-bit; AMD Phenom(tm) II X6 1100T Processor (6 CPUs) ~3.3 GHz; 8192MB RAM), Windows will proceed as normal up until the "Welcome"-screen. After this screen, instead of my desktop, I'm left with nothing but a working cursor on a black screen. Keyboard, Ctrl+Alt+Delete/Ctrl+Shift+ESC and clicking with the mouse are all useless at this point.

So far I've been able to restore functionality by doing a hard reboot into Safe Mode and using the system restore tool to a previous restore point each time. I've tried using the "low resolution" and "last known working configuration" options in the boot menu on startup, but these gave me the same results as a normal boot. I've held off trying many other things recommended on the internet considering my limited knowledge and understanding of this subject, as it is almost never a good thing to simply experiment with these kinds of things.

I've downloaded the trial version of Malwarebytes and used it to scan my pc thoroughly. It came up with several infections by what seems to be a trojan. The so-called "Vendor" is called "Trojan.Agent", and these infections seem to occur in mostly randomly-named maps in the Temp files (e.g. temp\<random>\plugin.dll) and more specifically this... Read more

A:Black screen with cursor enabled on startup (Windows 7)

At the cost of moving this thread upwards, I'd like to add to my previous post that Malwarebytes found a Trojan.Agent file in the registry. The malicious software found by Malwarebytes is described below, and a screenshot of the scan results is attached to this post.

Vendor; Category; Item
Trojan.Agent; File; C:\ProgramData\Windows\msseedir.dll
Trojan.Agent; Registry Key; HKCR\CLSID\{312BFDCE-A901-4203-B4F2-ADCB957D1887}

Sincerely,

Tom

1 more replies
Answer Match 89.04%

I've seen a bunch of threads with similar issues, but most seem to get piled on with people either dealing with or addressing situations with slightly different details, so I figured I'd start my own thread.
 
The story: 2 weeks ago, my Windows 7 64-bit system was working fine. The morning of June 30, I powered it down, packed it into my car and relocated about 400 miles away. I moved the computer into my new apartment on July 2, and there it sat unused until the evening of July 11. (I used my macbook pro in the mean time). When I powered it on this evening, the initial boot process seemed normal until Windows started to load. I got to the screen that says "Copyright Microsoft Corporation" below the animated progress bar. That window stays up for 5-6 seconds, and then the screen flickers and goes blank. A couple seconds later, the mouse pointer appears. All I can see on the black screen is the white mouse pointer, and that's where I'm at now.
 
Some details that seem relevant and that may differentiate my situation from some of the others:
 
The mouse pointer responds as it normally would.
I cannot pull up the task manager. (i.e. CTL+ALT+DEL and CTL+SHIFT+ESC do nothing)
The Num Lock key toggles the NumLock indicator light on the keyboard.
Safe Mode exhibits the same problem (black screen, active cursor), but at a lower screen resolution. - Safe Mode and Safe Mode with Command Prompt both do this.
Running Last Known Good Configuration did not help.
When I start... Read more

A:Windows 7 - Black Screen w/ Active Cursor on Startup

The best method to fix this is from a Windows bootable CD or DVD.  Do you have that?  Can you get into Command Prompt if you do not have it?  Does someone else you know have a Windows 7 OS?  You can make one from any windows 7 OS.
Once you get to Command prompt, do the following:
in C:\ type
chkdsk /r /f 
then hit enter.  This will try to repair the corrupt files For Windows 7 using repair method can get you to the CMD prompt. 
 
If you do not have this then you can use a boot disk from another company.  I use Kaspersky Rescue Disk  and following the instructions.  This will boot to a OS that will allow you to get your files off your HD, and then scan and fix issues with it.
 
Overall the EXPLORERFRAME.DLL is more than likely the issue.  So get your files first, you can also do this by disconnecting the HD and plugging it into your other computer as a USB device.  or by using the Rescue Disk and doing it that way.
 
If both do not work, then you need to reinstall your OS.
 
If you have questions please ask.
cz

12 more replies
Answer Match 89.04%

Whenever I boot Windows 7, after it starts, instead of showing the login screen, it show a black screen with a movable cursor. Now, I can go into safe mode, and it works, but, hell, I can even put my password on that black screen, press enter and it will go into Windows and work just fine. But the thing is, it's supposed to show the login screen, not just a black one, so I'm a bit worried of what might be causing the problem, and whether or not it could expand into something worse. Any help would be appreciated.

A:Black Screen with Cursor on startup, but Windows works

hi kergal
press and hold f8 the power up the laptop then select repair ur computer select command prompt and write
chkdsk then write chkdsk /c
the exit
and make restart

2 more replies
Answer Match 88.2%

I have an Acer laptop. I've upgraded to Windows 10 last month from Windows 7. It worked fine for the first month, but while I was watching a movie on my laptop, and opened up another program I like to use, the another program wouldn't respond. I tried
to close it, but wouldn't close. So I close the DVD player (VLC Media Player) and tried to close the program, nothing helped. I tried to end task by using the Task Manager, but wouldn't open. I had no choice, but to shut down my laptop by holding the
power button. When I reboot my laptop, I didn't see the Windows logo on the screen, so I held the power button again. But when I reboot again, however, it finally showed the Windows logo, but no spinning circle for a couple of minutes. I saw the screen that
is getting directed to the startup repair. Unfortunately, it didn't show anything at all but the cursor. I tried again rebooting, everything, nothing helped. I went to the local computer store to solve the problem, the tech said that my laptop's hard drive
got fried. Now I have to get a new laptop, but my old one is fixable, but it's very expensive to fix it.

More replies
Answer Match 88.2%

Hello all,
 
    I am currently experiencing some issues with an Hp Pavilion dv5, running Windows 7 Home Premium. After startup, the windows logo is displayed, and then the screen goes black with only the cursor visible. The cursor is movable. I have tried booting into safe mode, however, the same black screen with movable cursor appears.
I have already tried a number of solutions I found online, and all thus far have failed. I tried pressing control+alt+delete at the black screen, and nothing comes up. I have tried booting in low-res mode to see if a graphics driver was the issue, still only a black screen with cursor. I have tried connecting to an external monitor with no luck as well. I have also ran memtest, and a hard drive test, both of which showed no issues.
 
    I have already ran Malwarebytes offline through Hirens BootCD, and also ran Offline Windows Defender, to get rid of any malware or viruses. I have also loaded a Windows 7 Repair disk and have attempted a Startup Repair (in which it shows no issues), a System Restore (which is unsuccessful), and have also tried booting with the last known good configuration (which also did not work).
I did some more exploring using the command prompt on the Windows 7 repair disk. When I run “bootrec /scanos”  I receive a message saying:
 
“Successfully scanned Windows installations.
Total identified Windows installations: 0
The operation completed successfully.”
... Read more

A:Windows 7 black screen with cursor after startup, no safe mode

Although this was originally issued for Vista, the techniques apply to any HP system and/or Windows O/S, IMO.  I would try the steps outlined.
 
http://support.hp.com/us-en/document/c01634637
 
Louis

29 more replies
Answer Match 88.2%

Hi

just been given a pc that has the above happening.

Done a google on the subject and it seems to point to either the mobo or the HDD or the last installed driver.

But I can do a system restore to the 28th of october and it works fine for a couple of reboots then it does the same thing.

I ran the inbuilt check system the pc has and it didnt find any issues with hardware.

I have avast running, malwarebytes running and have run rkill.exe all with nothing found.

The PC is only 2 years old.

There has been no new installs of any software or drivers, and the owner says it was closed down 2 nights ago and took 15 minutes or so to shut down.

and since then it has started up once ok then locked up and started displaying the fault.

Im quite happy to back up the customers files and do a full reinstall as a last resort, but if it then happens again I need to be able to tell him what if anything is faulty.

Edit

just found a thread that says avast can cause the issue, this would make sense as it auto updates after the system restore.

im going to disable avast for now and see if it clears the issue.

Edit

So I ran safemode and disable avast as a service, and the pc booted up fine.

BUT...when it loads the desktop and the starts to load the various things in the system tray the desktop flickers and then it starts again building the system tray icons.

reenabling the avast service causes the issue to return so this is most definate the culprit.

Im going to do a... Read more

More replies
Answer Match 88.2%

After the windows starting screen I keep getting a black screen with cursor. Have the ability to move the cursor, but that's about all. Can't start anything, not even task manager through ctrl+alt+delete. I'm using windows 7 pro 64bit for a few months already. Haven't installed anything myself for the last week. Restoring system tells me a windows update happened the last time the PC was on, so I'm guessing that's what caused it, other then that I was only gaming a bit.
Already tried:
restoring system to a date where it did function through windows 7 install DVD (tried several restore points)
repairing the startup through windows 7 install DVD, yet it gave no problems back.
repairing the memory through windows 7 install DVD, yet it gave no problems back.
Running in safemode, gives lower res (bigger mouse cursor), but still black screen without anything to do.
Running in safemode with command prompt, but no command prompt is showing up
Using windows+r to bring up command doesn't function
Running in lowres, brings same result as safemode
Disconnecting all USB devices

Looked online, but every solution I found, either managed to get to still have access to task manager, safemode working or system restore working. Any help is appreciated ^^
 

More replies
Answer Match 88.2%

Hello, please forgive me if this is in the wrong thread.

I have a Sony Vaio VPCEB23FM and my issue is that my computer loads to a black screen with just the cursor. This first happened when I left my laptop on over night and I believe Windows did an automatic update and rebooted to the black screen. I have tried restoring to a point before the Windows update but I got an error:

System Restore failed to extract the file
(D:\Windows\assembly\GAC\Microsoft.DirectX.AudioVideoPlayback\1.0.2902.0__31b from the restore point.
An unspecified error occurred during system Restore. (0x80070003)

Clicking on the black screen with the mouse and pressing of any buttons does absolutely nothing so I can't open the task manager. Last Known Good Configuration brings me to the same screen. I have tried booting in to safe mode and reach the same black screen with the cursor. I have also tried enabling low resolution video which also brought me to the same screen.

I have tried to provide any useful information that I can think of. If I have left anything out that might help find a solution please let me know. Thank you for reading over this issue, any help will mean a lot to me.

A:Black Screen with Cursor after Windows 7 Update

Hi,

I would suggest you follow this tutorial and run a Startup repair

Also this tutorial might be of help:

http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html

cheers

Dave

1 more replies
Answer Match 86.52%

After running the windows 8.1 update (amongst others) my laptop started being a bit glitchy but nothing major . A couple of days later I also noticed a screw was missing in the back and I didn't find it for a few days so the corner where the body attaches to the screen was popping off a little. I'm not sure which of these caused my problem.

Anyway, while using the computer chrome froze and the whole desktop wouldn't respond, so eventually I forced the computer to shut down by holding the power button (ctrl+alt+del wasn't working either)

When I went to turn my laptop back on, the power button light up and the backlight came on but it's simply a black screen with a moveable cursor. As I knew it was low on battery, I unplugged the charger and allowed itself to run down so that it could shut down completely. I then turned it back on and plugged it in - the asus logo came up and then it went to the black screen again. I've also noticed when I have my computer turned on it still makes the noise when I receive a Facebook message.

Is there anything I can do to fix this or does it need to be repaired?
 

More replies
Answer Match 86.52%

So basically, I've been dealing with this issue ever since I've upgraded to windows 10 months ago. I've done disk checks sata port checks almost everything under the sun and still have not found a solution to my problem.
____
Months ago, anytime my computer was shut down for more than an hour or 2 I would encounter an interesting unique problem. After booting and loading the bios screen, the next screen would be black and would hang there and I would have to hard reset and try again. I would keep having to hard reset until it would boot into the Windows Boot Manager and from there I would hit the Reset button or go to the advanced settings, and hit continue to windows 10 and it would from there boot into windows successfully. AHA! now you must be thinking "Simple work around! Simply boot into the Windows Boot Manager every time you shut down your computer and easily but annoyingly bootleg boot into windows 10 everytime using the Boot Manager options" and I thought the same. Unfortunately unless I let my computer get to the boot manager by hard resets at that black screen I cant get windows 10 to boot, If any of you have any suggestions please let me know.
I've reinstalled windows 10 again for the 2nd time on a new ssd in hopes that it was a drive issue but that does not seem to be the case, This is my second install of windows 10 on this ssd. This time I've installed windows HOME instead of Pro.
Does anyone know if I've wasted a write cycle on this new Sa... Read more

A:black screen no cursor after update on fresh windows 10 installation.

bump

1 more replies
Answer Match 81.9%

Hello,I'm having trouble booting up. I have a Dell Inspiron 6000 with XP SP3.I had been using it without any problems for several months and suddenly a few weeks ago, my McAfee caught 2 viruses on a routine scan. I believe they were called 'Artemis'(?) I continued to run fine after that including running another full scan without picking up any viruses. The other day I got a blue screen of death but seemed to recover fine from that. Today, I just shut down my PC as usual before going out and when I tried to turn it on, I got the 'chkdsk' screen. It went throught the process and on the reboot it just stopped at a black screen with a cursor.I've tried all versions of Safe Mode with no luck, still black screen with cursor and 'Safe Mode' in the corners. I've tried Ctrl-Alt-Del and nothing happens. The only thing I can seem to do is power off manually. Unfortunately, I don't have a Windows XP CD and I'm wondering if there's anything that can be done.Any help and/or suggestions would be greatly appreciated.Thank you!

A:Black Screen w/ Cursor on Startup

Hi .Try running the chkdsk /r command from the XP Recovery Console.I believe that the Recovery Console is installed on Dells, along with info on how to access.If you cannot access the RC on your system...then follow the directions in How to Create a Bootable XP Recovery Console CD - http://www.bleepingcomputer.com/forums/t/276527/how-to-create-a-bootable-xp-recovery-console-cd/ Louis

36 more replies
Answer Match 81.9%

Hi

I have a similar issue to this thread http://forums.techguy.org/virus-other-malware-removal/945975-no-startup-applications-any-kind.html

Basicaly as in that thread i have a black screen with just a cursor. Accessed the web via task manager. The black screen occured straight after i downloaded Avast (To replace AVG which has been warning about a virus but could not resolve it).

I followed the istructions from CatByte, except when i try to call up Controll Folder...nothing happens *It does not open up). I am aware i havea virus of some sort, but if there is anyway to get my desktop back and possibly remove the virus then id very much appreaciate any advice you may have.

Someone else suggested a reboot. Im not sure this would work but no way to fund out as im not sure where to initiate a reboot since i cant open controll panel aps due o virus in folder.

Regards

WTF-lol
 

More replies
Answer Match 81.9%

When I start my computer, the windows logo animation happens, and then it goes to a black screen with a cursor in the middle. I have done startup repair a few times, and the first time it did something, but now when I try it says there there are no problems. I cannot start it in safe mode either. One major problem is that there are files that I really need for a school project on this computer. So, is there anything I can do to recover the files and fix my computer? Thanks.
 

A:Black screen with cursor on startup

more information please laptop/desktop make model
 

3 more replies
Answer Match 81.9%

Hello, I have a Presario CQ56.
 
We have had this issue before. Several years ago my laptop began having startup issues, where it would get stuck on a black screen with the mouse cursor right after the Windows page. Since it's been over three years, I don't recall exactly what everything we did to fix the problem was, but I know that the problem persisted even after recovering to factory settings with disks. Eventually we gave up and replaced the hard drive and it's worked fine until recently.
 
Right now, the black screen w/ cursor happens for a maximum of ten seconds before and after the windows screen, but once it's up it runs fine. I know the issue is likely to get worse. If it IS the hard drive, is there a way to test this? Are there any diagnostics we can run to determine a possible cause? Should we nip it in the bud and replace the hard drive right away?
 
The hard drive that replaced the original was a completely different brand if I recall. I'm curious to know if this problem could be caused over time by the fact the laptop runs hot. It always has, the fans are very loud, and if I remember correctly that is a problem with every Presario CQ56. It wasn't exactly an expensive piece of equipment.
 
If anyone knows of possible solutions it would be much appreciated.

A:Black Screen with Cursor on Startup

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 

 
Does this problem happen in Safe Mode?
 
 
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 

 
The following screen will appear, click on Copy to Clipboard.
 

 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

2 more replies
Answer Match 81.9%

On startup, after the Windows logo, i am taken to a black screen with a cursor.  Same thing happens when i try to boot in safe mode.  I have tried using System Recovery (loading both from a partition and a recovery disk) but the Startup Repair option does not fix anything.

Would appreciate all help.
 
Thanks!

A:Black Screen with Cursor on Startup

Hi Kwik87, and welcome to Bleeping Computer.
 
Since you can't boot normally or into Safe Mode I would suggest performing a Repair Installation, also known as a Inplace Upgrade.  This will not effect your data.  This process includes the Startup Repair.
 
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 

 
4a)  Click on the Browse for a file icon:
 

 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 

 ... Read more

19 more replies
Answer Match 81.9%

Upon resuming my computer from hibernation, it resumed to only a black screen with a movable cursor. No keys seemed to work. I left it there, unaware it was not plugged in, and the battery ended up dying. Restarting it with power gave me the Toshiba start screen, but seemed to boot immediately into, again, the black screen with a cursor.

I'm running Windows 8.1 on a Toshiba Satellite P50-A. Any help would be highly appreciated, as I use this computer for business. Thank you.
 

More replies
Answer Match 81.9%

When I start my computer, the windows logo animation happens, and then it goes to a black screen with a cursor in the middle. I have done startup repair a few times, and the first time it did something, but now when I try it says there there are no problems. I cannot start it in safe mode either. Also I was able to recover some files on the hard drive using a Ubuntu Live CD. I have an ASUS A53S laptop running Windows 7 Premium.

A:Black screen with cursor on startup

OK, seems that you have chosen the external display. Press n Hold the Fn key with the F key that is showing the 2 screens. This should bring you back to your desktop.

4 more replies
Answer Match 81.9%

Hello! I've been having some issues with my Windows 7 recently. It started with my system randomly rebooting the past month or so. This would happen anywhere from a couple times a week to a few times a day. The last couple of days, I've noticed that it's having some trouble starting up. Sometimes it would freeze on the windows loading screen. And this evening, after the windows loading screen, it just ends up at an empty black screen with a movable cursor. I have attempted to restart several times, but I keep getting this black screen. I am able to boot up in safe mode, however, which is what I'm on at the moment.

Any ideas?

A:Black Screen with Cursor On Startup

My sister-in-law had a similar problem on her laptop and found out that she has a bad screen. That's not saying that you have a bad screen, but it might be something to look at.

2 more replies
Answer Match 81.9%

Hi,
 
Over the past few weeks I have been having this problem where my computer will start up, post the BIOS, and get past the windows loading screen, but at that point it goes to a black screen with nothing but my cursor. I cannot bring up task manager by pressing ctrl alt delete or ctrl shift esc. It's just a black screen except for my cursor which moves with mouse input. I've tried booting in safe-mode with the same results, as well as low-res mode from advanced boot settings, but no go.
 
In my research I have found that many people give up, wipe the drive, and start over with a fresh install of Windows. I am trying to avoid that because starting over, setting preferences, downloading all my programs, having to find files before the wipe, seem like more hassle than just fixing the problem.
 
So far, I've used Kaspersky Rescue Disk 10 that I burned to a CD, and scanned for malware, but it didn't find anything to remove. Then, upon viewing a youtube video, I used the program's registry editor to see if the Winlogon Shell & Userinit entries had been altered. They hadn't and looked exactly as they should. I even ran the FRST program from command line using my Windows repair CD, but it didn't return any errors or malware either.
 
At this point, I'm kind of at a loss as to where to proceed from here. Any ideas?
 
Your response, and any suggestions, is much appreciated.
 
Thanks,
 
-Steve

A:Black Screen with Cursor on Startup

Follow the tutorial below to create a bootable Windows 7 installation disc.
 
When you get to step 7b click on Command Prompt in the System Recovery Options.
 
When the Command Prompt open copy and paste or type the command below, then press Enter.
 
bootrec /rebuildbcd
 
 
 
Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 from the links below.  You will need to download the same version of Windows 7 that you have installed.  These images are hosted by the Digital River store which is an official distribution partner of Microsoft.  
 
Windows 7 Home Premium x86 SP1
 
Windows 7 Home Premium x64 SP1
 
 
Windows 7 Professional x86 SP1
 
Windows 7 Professional x64 SP1
 
 
Windows 7 Ultimate x86 SP1
 
Windows 7 Ultimate x64 SP1 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Star... Read more

10 more replies
Answer Match 81.9%

Alright, I'm getting the Black Screen Of Death on start up. (VISTA ULTIMATE)

What happens, it boots correctly up to the log in page, then once I have entered my password - it then goes to a black screen with a cursor and doesn't budge. EVEN ON SAFE MODE!!

Alt Ctrl Del works - but there isn't a Task Manager!?

Other information:

AVG was doing a virus scan - found 20+ Viruses - Reboot - This problem..
Any help here?
Thanks,
Sam
 

A:Black Screen & Cursor on Startup..

7 more replies
Answer Match 81.06%

I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[

A:Black screen on startup, showing cursor, doesn't go to log in screen.

  
Quote: Originally Posted by alexsmom2009


I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[


SAMLIB.dll is a security account manager dynamic linked lib. A repair install from the dvd should fix the problem unless you are infected with malware, or have a modified system

3 more replies
Answer Match 80.64%

I have read several posts and noticed that the solutions are specific to each case. I would appreciate it if someone could take a look at my FRST logs and see if they can help me solve this issue. Thanks Here is the log:  Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:27-01-2016Ran by SYSTEM on MININT-FN5TKOI (28-01-2016 10:22:58)Running from h:\Platform: Windows 7 Home Premium (X64) Language: English (United States)Internet Explorer Version 11Boot Mode: RecoveryDefault: ControlSet001ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/==================== Registry (Whitelisted) ===========================(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)HKLM\...\Run: [Apoint] => C:\Program Files\Apoint2K\Apoint.exe [318464 2009-05-14] (Alps Electric Co., Ltd.)HKLM\...\Run: [SysTrayApp] => C:\Program Files\IDT\WDM\sttray64.exe [487424 2009-10-20] (IDT, Inc.)HKLM\...\Run: [SmartMenu] => C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe [610872 2009-08-25] ()HKLM\...\Run: [SunJavaUpdateSched] => C:\Program Files\Java\jre6\bin\jusched.exe [171520 2009-12-05] (Sun Microsystems, Inc.)HKLM-x32\...\Run: [HPCam_Menu] => c:\Program Files (x86)\Hewlett-Packard\Me... Read more

A:Black Screen only showing cursor on startup

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Press the windows key + r on your keyboard at the same time. This will open the RUN BOX.Type Notepad and and click the OK key.Please copy the entire contents of the code box below to the a new file.

start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM-x32\...\Run: [] => [X]
HKLM-x32\...\Run: [ApnUpdater] => C:\Program Files (x86)\Ask.com\Updater\Updater.exe [1573576 2012-12-10] (Ask)
HKLM-x32\...\Run: [vProt] => C:\Program Files (x86)\AVG Secure Search\vprot.exe [2573712 2015-12-20] ()
HKLM-x32\...\Run: [InboxAce_1g Browser Plugin Loader] => C:\Program Files (x86)\InboxAce_1g\bar\1.bin\1gbrmon.exe
HKLM-x32\...\Run: [InboxAce_1g Browser Plugin Loader 64] => C:\Program Files (x86)\InboxAce_1g\bar\1.bin\1gbrmon64.exe
S2 vToolbarUpdater19.1.0; C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\19.1.0\ToolbarUpdater.exe [1864592 2015-12-20] (AVG Secure Search)
S2 0020471450628012mcinstcleanup; C:\Windows\TEMP\002047~1.EXE -cleanup -nolog [X]
S2 HP Support Assistant Service; "C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe" [X]
S2 mccspsvc; "C:\Program Files\Common Files\McAfee\CSP\1.8.190.0\McCSPServiceHost.exe" [X]
S2 MpfService; "C:\Program... Read more

3 more replies
Answer Match 80.64%

Ok guys, I have to start this, as there is no definitive answer to this problem:

Vista Business SP1, all updates done...
On startup, after the usual scroll bar, the black screen... with a mouse cursor... and it stays there for hours.
I have tried the following solutions:
1. Bring up task manager and manually run explorer... ctrl+alt+del or any other combination will not respond
2. Hit shift key to bring up sticky key dialog: yes, but there are no options except yes or not...
3. System restore: tried 3 or 4 dates, all the same...
4. Safe mode with command prompt to run msconfig: still the black screen, no safe mode, no command prompt...
5. Faulty event log: renamed the log directory, no effect.
6. Permissions on Rpc for Networking: done, no effect
7. Make sure the shell for the startup points to explorer.exe: changed in regedit (cmd under repair), no effect, after a couple of reboots it was still pointing to cmd.exe...
There are no new usb devices, no new hardware... this happened after a file open froze on the user of this pc...
I really need you ideas guys... I always solved strange problems with the combined brains on this forum... hope it will work this time also
 

A:Black screen on startup with mouse cursor... HELP

hi this is a possible http://www.bleepingcomputer.com/tutorials/tutorial148.html
 

2 more replies
Answer Match 80.64%

I dont know what is going on. I originally was trying to get my webcam to work, it wouldn't so i was going through troubleshooting procedures according to its help menu, and it asked me to unplug all usb devices and replug the webcam only, well i wasn't thinking and I just unplugged the external hardrive and the webcam at the same time without "stopping" it. So then it gaev me a message saying it needed to reboot to complete its update or something i wasn't paying attention cause i thought it just needed to reboot for the webcam so i did, then when i rebooted it would show the COMPAQ screen with the three options at the bottom(ESC for boot menu, F1 for BIOS(Ithink) and F10 for recovery, well then it would go immediately to a black screen w/ a white cursor in top left corner, It would idle there permenantly. I would have to ctrl+alt+del to get it to go back and finally i was looking for a way to use my recovery tools cd, that didn't work at first but then it finally came up and said it could do a recovery where it wouldn't delete my files but it would restore the rest to orignal state, so i went ahead and chose that option. It finished and said to reboot. I did, then it still gets stuck at that black screen, doesn't even show the WINXP screen....so i was looking for a way to figure this out and i went to the ESC menu this is what you see there :

Boot Menu

Select a boot first device

-HDD Group
-1st Master: Samsung SP1604N
-USB HDD0 - G... Read more

A:Startup gets stuck on black screen with cursor

Sounds like the boot.ini is messed up, or even the master boot record. You need to get yourself a boot disk/floppy set for your O/S, and run fixboot and fixmbr.

Scorp.
 

1 more replies
Answer Match 80.64%

Hello,

I recently upgraded my dell 1645 from windows 7 to 8.

I installed most of the drivers from the dell website even though they were meants for win 7. For some of them I installed drivers directly from the device manufacturers website.

When the computer first starts up it passes the windows logo, and then a black screen is shown (no cursor) for a good 5 minutes. Then it advances to the login (seatle cartoon image) and everything works perfectly.

I had another issue before that I think I solved which was the intel rapid storage technology. Whenever the computer would go to sleep I got a windows BSOD saying driver_irql_less_than_or_equal. But after installing the newest intel rapid storage drivers sleep seams to work perfectly.
The drivers I installed from the manufacturers that arent on the official 1645 driver page:

- ati radeon drivers from ati
- synaptics drivers
- bluetooth 380 drivers, supposed to be 370 I believe but it seems to only be 380 available which people say works.

I also tried running the intel chipset automatic check, which said I was on the latest.

What else can I do?

A:Long Black screen during startup (no cursor)

Welcome to Windows 8 Forums.

1) Does it do this every time?

2) DO yo have any HP Printers or any USB hard drives connected? Sometimes, Printers, HP and Epsons, want to stall the computer on boot. If you do, try unplugging them all and try booting again.

Let's start with that, if you don't have any USB drives or printers, we can try something else. Notice, a CARD READER can do the same thing if you have a card reader in the system. Check Windows Update for any driver updates for Card Readers, they usually show up there.

It's a "Studio XPS 1645", right?

8 more replies
Answer Match 80.64%

Hi all,

I'm thinking right now it's an SSD corruption as nothing else makes sense. I haven't done any installing, downloading, or updating in about a week and after restarting today I got startup repair loading and telling me I had a corrupt registry.

It claimed to fix the problem and now when I boot up I get a black screen with cursor. Most threads tell you to hit ctrl-alt-del to launch task manager but ctrl-alt-del gives me nothing. After about 60s of this cursor my computer will auto-restart itself and repeat this process.

I've done about 3 system restores - all claim to be successful but do not fix the problem. I've also run chkdsk /f from startup repair command prompt which found problems and again, claimed to fix them but did not fix this boot problem.

This leads me to believe it's a corrupt SSD but I'd prefer to exercise all of my options before starting an RMA.

A:Black screen w/ cursor at startup, no ctrl/alt/del

Welcome aboard, Darren.

First, you boot into Advanced Boot Options, choose "last known good configuration" and hit enter. See if it boots to anything or not.

If not, run SFC /SCANNOW : Run in Command Prompt at Boot, and see the results.

Troubleshooting Windows 7 Failure to Boot

Let us know the situation after doing all those.

3 more replies
Answer Match 80.64%

Im runnng xp on P4.When i boot up the i can load up to the Xp loading screen then where the welcome screen should be i get a black screen with just an active cursor. I've tried all the safe mode options and get the same thing. So i've no way of even loading the system. What's going on?

Please help. I wasn't supplied with an xp cd so can't reinstall it.
thanks, Nicky

A:Black screen active cursor on startup

Hello and Welcome to TSF
Unfortunately you will be unable to do anything without a Windows XP cd
Can you borrow one from a friend and try to do a repair install?

Set the computer to boot from cd first in the BIOS
Place the xp cd in cdrom and reboot
Boot from the xp cd and choose install
Ignore the first repair option and continue with install
When windows finds the previous installation and offers to repair
then do the repair
If you have xp sp2 installed it needs to be incorporated into your xp disk or it will not offer the repair option only the clean install


How to perform a Repair Installation of Windows XP

1 more replies
Answer Match 80.64%

Hello,
I have a similar problem to this forum
http://www.bleepingcomputer.com/forums/t/487382/windows-7-frozen-black-screen-with-white-blinking-cursor/
 
I tried following some of the instructions that was given to this person but I think I need more personalized help to mine. I am not able to get the computer past that black screen. I do not have a Windows 7 disk but I was able to make a recovery disk from another computer. From there, I am able to get to the System Recovery window. The only thing I've tried to do is a System Restore but that doesn't seem to fix my problem.
 
I'd appreciate any help I can get. These malware viruses are awful.

A:Black Screen on Startup with Flashing Cursor

Hello br00kekrysiak I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the ... Read more

17 more replies
Answer Match 80.64%

Hi all, I'm running a nice Dell XPS M1530 that I've had for about 18 months. Everything was fine until about 2 months ago, when I started noticing that my Windows Updates couldn't check for updates. I was told to run chkdsk, but didn't because it was in "read-only" mode.

Now, when I boot up my machine, all I see is my cursor (which I can move) before the Windows Vista log-in page is supposed to show up.
--I have tried starting in safe mode, and the same thing happens.
--I've tried to restore to "last known good configuration" and the same thing happened.
--I've tried removing the battery, pressing and holding the power button, and trying again.
--I ran the Dell Express Test, and I received one error: Error Code OFOO: 137B. Msg: DVDRW_32 - Drive media is missing or blank.

One time, I got the blue screen of death that I believe said "Driver Power State failure". Then my machine shut down.

I'll post some pictures later on, but can't right now because I'm on an ancient computer. If you know of anything I can do, please help me.

Thank you graciously in advance,

Ben
 

A:Solved: Black screen at startup, all I see is cursor. Help please!

12 more replies
Answer Match 80.64%

My computer picked up a nasty virus. (Actually, my 16 year old daughter did, but that's another story...rrr) So, the first thing I did was try to restore it to an earlier date. When the restore program restarted, all I got was a black screen with a blinking cursor.

What I've done since then:
1) Reformatted hard drive and reloaded windows 7 from OEM Disk. No change in behaviour. The restore program works fine, but when it restarts, I get the same screen. I've done it twice.
2) Started up in DOS using USB stick, ran CHKDSK as well as other commands, and the HD appears to be fine.
3) Disconnected everything; USB, DVD Drive, peripherals, etc, but still windows won't load.
4) I've changed the BIOS every way imaginable, but it still won't load.
5) I figured that maybe I got one of those BIOS viruses you hear about, so I reflashed the BIOS using DOS. Still, windows won't load.

I believe that all of my components in my system are fine, but there is something small that I'm missing - maybe some way that the computer is instructed to load windows that got corrupted... I'm only intermediate in my knowledge / ability to work with computers, so I'm certain somewhere out there has got something good for me to try. Thanks for any help.

Computer is an Acer Aspire X3910-U3012 which is a Pentium E5700 3 GHz with Windows 7.

A:Black screen and blinking cursor on startup

Oh, another thing - I also tried booting with a Windows XP disk that I've got - that led to a BSOD.

6 more replies
Answer Match 80.64%

When I startup, the computer will flash the screen to do safemode, etc., but then lag for 30-45 seconds before booting up the XP screen (with the blue scrolling) Then everything is fine with the computer after it boots.

It's driving me crazy.

More replies
Answer Match 80.64%

I know this may have been asked before but i was wondering if anyone had some ideas here.
Vista on a dell laptop inspiron 1521...startup appears normal but it reaches a black screen with the cursor and never progresses from there..same thing in safe mode..

any ideas or recommendations would be greatly appreciated..thanks
stan
 

A:Vista startup..cursor on black screen...nothing else?

Is service pack 1 installed?

some causes.

1. Recently installed software/drivers

2. Video card or video driver problems

3. Disconnect all USB devices during the boot process, see if this solves it

4. If you never installed SP1 in Vista see this article, it only applies to non SP1 Vista installations
http://support.microsoft.com/kb/946532
 

1 more replies
Answer Match 80.64%

Whenever I start my laptop it says "Dell Inspiron" and has a loading bar at the bottom; normally after that it goes to the bootup animation....but for some reason now it does the loading then goes to a black screen with a blinking cursor in the corner (for about 12 seconds), and then shows the boot animation. Its really annoying; is there a way to fix this? >.> im not sure how this even happened considering I dont mistreat my laptop or install hacks or whatever

A:Startup problem! Black screen and cursor

So your system starts to the Windows 7 Login Screen right? (just takes longer)

But your question is that it goes to the cursor for 12 seconds then goes to the bootup phase..
Please correct me if I am wrong..

If that is the case, do you have any CDs or flash drives that are plugged into your computer while it is booting up?


Hope this Helps..

6 more replies
Answer Match 79.8%

hello, i'm trying to fix a problem from my windows 7 install. right now at startup, the windows load screen comes up for about five minutes, followed by a black screen with just a cursor. i left it like this while i was at work today and nothing's happened. the only thing i can do is hit shift five times, which gives me a sticky keys popup. neither option i select from there does anything.

i first started the install on saturday and have gone through two installs, each taking about six hours to complete. from the first install i was getting the same problem, but before the install even completed. on the second install, i was able to boot to the desktop.

everything was working fine, but very slowly. i had bought eight gigs of ram to upgrade from my previous four, so i shut down and installed it. on the next startups i got a blue screen labeled bad_system_config_info. i then took out two of the sticks, leaving one each in the a1 and b1 slots on the motherboard. no more blue screen, but it did suggest i check for startup errors based off the blue screens i suppose. i let that start and run while i slept, but when i woke up it was still going. so i restarted before i left for work, and the black screen is my current issue.

since coming home today, i tried the startup error check from the dvd (worked and found nothing) and also the memory test.

that's the rundown of my install problems. let me list my hardware specs:

asus p5n32-sli se deluxe motherboard
seagate 7... Read more

A:black screen/cursor on startup from fresh install of 7

Hi you can try this http://www.sevenforums.com/tutorials...r-install.html

6 more replies
Answer Match 79.8%

So when I start my laptop, after the loading windows screen, it directly goes to a black screen with a blinking cursor/underscore in the top left corner.
I've tried the ctrl-alt-delete. That does nothing.
I've tried the shift 5 times. Nothing
I can't acess safe mode by doing F8. The only screen I can acess is when I press ESC, and that takes me to 1. System Info 2. System Diagnostics 3. Boot Device Options 4. BIOS Setup and 5. System Recovery
System Recovery takes me back to the black screen with the blinking cursor. It sucks.
I've look EVERYWHERE and nothing has worked so far! Help please!

A:Vista on startup black screen and blinking cursor! HELP

Now, to be clear, what does the screen look like when you boot up (before it's black)?

24 more replies
Answer Match 79.8%

Hello, so this morning I got the latest update for my windows 8.1 machine, and now it is getting a black screen during startup. It does the acer startup screen with the logo, and then proceeds to get stuck on a black screen. I can get into the recovery menu but when I tried to enter safe mode, it got hung up trying to log in (infinitely loading). I have also already tried refreshing, and a hard reset. Please help!

A:Newest Windows 8.1 Update Causing Black Screen on Startup

What do you mean by hard reset? If you can get to the System Recovery Options you could try doing a System Restore to before you did the update.
System Restore - How to Do in Windows 8

3 more replies
Answer Match 79.8%

Someone please help me. I just installed 8.1 on my Samsung Series 7 Chronos laptop and it's now unusable. All I get after a reboot now is a blank screen and a vanishing cursor. I can't do CTRL+ALT+DEL or any other button combination. I also can't seem to be able to do a system restore as a restore point doesn't seem to exist for some odd reason. I've also tried the boot into low res mode but I get the same result. The only thing that seems to work is booting into Safe Mode with Networking but that doesn't allow me to install/uninstall anything so it's pretty much useless.

Please help!

A:Just a black screen and a cursor after 8.1 update

Im having the exact same problem with the same laptop.. Except i cant even boot to safe mode.. Black screen right after the samsung logo, any thoughts?

68 more replies
Answer Match 79.8%

Hey, all.  I'm an IT Technician for a repair store, and I have stumbled across something absolutely frustrating.  I'm sure that this has already been discussed, but I must know a few more things.  I had a customer come in and request that we upgrade his Dell laptop (I will give the specs below) to Windows 8.  That was all very well and good, and the install went off without a hitch.  But a day later, the customer came back and said "put 8.1 on it."  I, for one, and a H8tr.  I absolutely despise Windows 8, 8.1, etc.  But, being as the customer is always right, I obliged.  After all of the Win8 updates were finished, it finally asked "do you want to upgrade to 8.1 for FREE?"  I clicked yes, ok, continue, whatever, and installed 8.1.  But alas, it was all in vain.  Now, when I log the customer in, it only gives me this hateful black screen and cursor.   I have done everything the entire interwebs has recommended, and then some.  It hasn't changed a bit.  I updated drivers, (tried to) refresh the pc, rollbacked the drivers, uninstalled the video drivers altogether, everything short of a fresh install.  So please help me out here!  The customer is getting anxious.  
 
 
Dell Studio PO2E
Intel HD Graphics
Intel Core i3

A:Black Screen and Cursor after 8.1 Update

A 'no-reformat reinstall' for Windows 8 - by Fred Langa

3 more replies
Answer Match 78.96%

This is what happens :How the problem startedI had my computer on sleep mode, after an hour, I came back and switch it on. After entering password on profile, it freezes.I switched it off by holding the power button.ProblemI started getting freezes after trying to login or clicking the profile.I managed to get into safe mode, I performed avg command line scan as well as sfc /scannow.Both did not help, I then tried system restore.(did not help either)I perfomed clean boot up, with no startup program. I managed to get it working past login, However the computer will freeze after a min of login.These are the red warning in the event viewer :1.The previous system shutdown at 3:46:23 PM on 16/6/2012 was unexpected.2.DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server:{DD522ACC-F821-461A-A407-50B198B896DC}3.DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server:{1BE1F766-5536-11D1-B726-00C04FB926AF}4.The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.5.The following boot-start or system-start driver(s) failed to load: Avgldx86Avgmfx86spldrWanarpv6I apologize for the long story, please help me!

A:Vista freezes shortly after startup/ black screen with cursor

Sounds like you might need a new hard drive there mate. Go get the AVG rescue disk and scan for errors. if there is any AVG will bring it up. please jot down any errors you get. best 'a luck to ya

You can also do this by going to the boot menu and selecting the bottom choice. I forgot what It's called. After that choose system test and symptom tree. scroll down to hard drive errors and do a scan with that. Also jot down errors and tests passed and failed. GL bro

2 more replies
Answer Match 78.96%

Hi all,

I've been searching around for someone with my problem, however the things I find don't seem to be exactly the same...

Sometimes when I turn on my computer, the screen will turn on as usual, and there is like a cursor that blinks in the top left corner of the screen, again, as usual. However, it will sometimes stop, and stay on this screen for upwards of a minute or more. The laptop sounds like it's still working, as the fan is going pretty fast and everything sounds like it's spinning, however it doesn't show anything on the screen. After around the minute duration, the screen will go black and the normal boot up process is proceeded with.
From what I've read of other people, they can't even get past this screen, which is why I think my problem is slightly different, or the same, just not as severe. Does my problem also sound like it's the MBR, as indicated by other people's questions on the Internet?

If so, is there any easy way to repair it without having to use a windows 7 disc, as I have a laptop and didn't get a disc with it...

Thanks
Denno
 

A:Black screen with blinking cursor frozen at very start of startup

If you go to Backup and Restore in Control Panel you can Create a system repair disc. You can then use it to start up and try a repair. You may have to do the same MBR several times before it works.
 

3 more replies
Answer Match 78.96%

Firstly I'm on Win7 64. Over the last few weeks I've noticed that after starting up my laptop, and logging in just fine, the screen would go black for a couple of seconds-- my cursor would appear and I could move it around, but the screen would be black. After 10 seconds or so, the Win7 GUI would load just fine and there I would be.

I restarted my PC at 5AM this morning and it did the same. All I did at that point was send an e-mail via Gmail and shut it down again. At 2PM I went to startup my PC and everything went as usual except the PC never left that black screen with the responsive cursor.

I searched here and found that problem many times, but with one difference-- my PC starts fine in Safe Mode.

I used Advanced System Care to fix some registry errors and am currently running a Malwarebytes full scan.

It might be worth noting that I recently installed Batman: Arkham Asylum and as it was frequently crashing, followed some advice to enable everything at startup, which I did, fixing my game problem. That was around the time the black screen first started showing up, and I assumed it was a result of more things taking place during Windows startup.

Thanks in advance.

A:Black Screen with Cursor on startup, Safe mode works

Please follow http://www.sevenforums.com/crashes-d...tructions.html so we can assist you better.

-Justin

1 more replies
Answer Match 78.96%

I have a 2.5 year old Toshiba Satellite L300-04N, which has decided to crash during exams.

Earlier today when I brought it out of sleep everything was frozen. I couldn't get into Task Manager so I turned it off using the power button.

When I turned it back on, it said that there may be disk errors it wanted to do a disk check (I don't remember the exact message). I've had this problem before, but usually it does the disk check and all is fine. This time it never started the actual disk check, so after waiting a while I hit the power button again.

Now when I try to start it, I get the Toshiba start up screen but then it gets stuck on a black screen with a flashing cursor in the top left corner. When I press any key it makes angry bleeping noises at me.

I've tried doing a startup repair (a couple of times) with the recovery disk. The first time it did a repair, now when I do a repair it tells me it can't detect a problem. I tried to do a system restore, but it told me there are no restore points. I searched the forums for a while, but I couldn't find any other ideas.

I am more or less competent with computers, but I don't know a lot of computer jargon. Thanks in advance for your help!

EDIT: I also tried F8 at startup. Did nothing.

A:Black screen with blinking cursor at startup, repair and recovery did nothing.

Your computer did a repair, so at what stage is it at?
Does Vista boot, do you get the flashing cursor?

6 more replies
Answer Match 78.96%

Just updated to Version 1511 (OS Build 14251.1000)
Now boots to black screen with cursor.
I'm able to boot to Safe Mode w/networking and am on the PC now.
Can't find a Restore Point.
Any info?
I really don't want to Reset.
Pete

A:Last Build update Black screen with cursor

Hi,
There are few fixes in this thread:Solved Fix for windows 10 booting to a black screen - Windows 10 Forums
If nothing works for you, you could back up the whole disc using Macrium Reflect to an external disc, create a recovery media with Macrium and boot with it, recover from the back up and see whether it fixes the problem, HTH.

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Answer Match 78.96%

So yesterday I installed that huge Windows anniversary update (1607) and after a long process of installing the update it booted up Windows with a black screen and a working cursor. I tried some basic solutions found on the internet like pressing win+P, but nothing worked. Then I booted it up in a safe mode and deleted Nvidia GPU driver. It helped. I booted normal Windows, installed the latest Nvidia driver (fresher than I had before) and after the installation process my screen went black again, with nothing but a cursor. So yea, everything is working, I just can't see anything except my cursor.
Any suggestions? Working without a GPU driver isn't an option of course, haha.

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Answer Match 78.96%

As per title - I decided to update my Win 7 ultimate to SP1 which installed ok but I ended up with a black screen with working mouse cursor and a message box showing something like - "configuring user settings".

This stayed like this for a long time and in the meantime I used CTRL_ALT_DEL to try to run Firefox to get on to the net. Firefox failed to open which appeared to indicate something network related.

I finally shutdown via the taskmanager and booted to Safe mode - with networking. Trying to open a browser resulted in a painful wait which I gave up on. It appeared that it couldn't download anything.

I then did a system restore and got back to full working system. My Windows 7 has been extremely stable and I've no problems. I did a virus check and loaded the update readiness tool but haven't tried SP1 again.

I decided to search around but really this kind of issue seems like it could be caused by a lot of things and I've no clear answer to what is my specific issue. Given the problems with networking issues (eg. some people had suggested they unplugged the LAN cable as their Qnap nas was the problem - beats me but I have a Qnap), maybe it is this.

I doubt it's graphics although originally I suspected it but I do have the latest drivers installed and now I'm back after system restore this is stable as ever.

I'm really searching for either:

1) the best (quickest) way to troubleshoot this problem
or
2) a way to update to SP1 bit by bit - if that's possibl... Read more

A:After SP1 update - black screen with mouse cursor

Why would you install Windows 7 without SP-1?
Where did you get your copy of Windows 7 Ultimate?
With SP-1 installed you will still have over 200 more updates.

2 more replies
Answer Match 72.66%

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

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Answer Match 72.24%

Whenever the Windows loadscreen passes the screen goes black and I can move a cursor around the screen.
I have had this happen before and fixed it with bootrec.exe but I can't seem to get that to work this time...
Startup repair says it cannot help - Safe mode has the exact same black screen problem.
I have done chkdsk and sfc scannow - Didn't fix it.
When I boot into Kaspersky Rescue from a USB drive it mentions that I need to shut down windows properly before continuing. I would like to do this but I can't.
I have tried changing the active partition on information in some of these other threads - It didn't seem to work.
All disks are healthy according to the DISKPART and Partition Wizard. I have done the HP hardware diagnostic scans and everything comes up fine.

I see that a lot of the advice on the threads is to do a fresh install - Is it really broken beyond repair at this point?

Does anyone have any other ways I can try and fix this problem?

A:Black screen w/cursor after Windows load screen - Nothing fixes it

Hello saturnn and welcome to Seven Forums.

One of the Forum experts prepared this troubleshooting guide for Windows 7 failure to boot issues. Even though you've tried several of the suggested fixes I'd still go through the tutorial and try the steps in the order listed.

Troubleshooting Windows 7 Failure to Boot

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Answer Match 72.24%

Ok it all started when I ran Nod32 antivirus. I ran it because I had some viruses on my computer that I wanted to get rid of. After the scan there were 180 some detected objects that were quarantined or deleted. So then I restart my computer and after the windows xp logo there is just a black screen with no cursor. And after awhile the computer will just restart and try booting up again. I tried going into safe mode and safe mode with command prompt but I still get a black screen with no cursor. The last known good configuration doesn't work either. I'm pretty frustrated because I did nothing wrong. I am also having a feeling that nod32 might have quarantined some infected files that are essential for Windows Xp to boot. I also do not have any windows xp disks with me because I lost them a very long time ago. Is there anything I can do to fix my computer? Thanks.
 

A:Windows XP won't boot. Black screen with no cursor after the logo screen.

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Answer Match 71.82%

ey guys, i got a problem very similar to this one  http://www.bleepingcomputer.com/forums/t/565585/windows-8-boots-up-with-a-black-screen-and-a-cursor/
 
i can still log in. everything is just fine(startscreen and stuff) but when i enter my password, the screen just goes black and the only thing i can do is moving the cursor around an opening the task manager. via the task manager i can open vaious programs but i cant run avira (i downloaded it afer i got infected, apparently it didnt help). also, onedrive got a syncronization problem and it says that the "app manager" wont run.
cant really draw any conclusions from this ._.
 
i did everything instructed in the post i mentiones above and i created 2 report files but that doesnt help me much so i decided to make my own post.
i was hoping someone might be able to help me! thanks in advance
 
yours mary126

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Answer Match 71.82%

Help. I did a stupid thing. I was trying to install some software for an old iobit zip drive. It said I needed to reboot to finish and so I did. But then it gave me an error that said repairing. BUT I stupidly hit the reboot button, twice. Is my hard drive toast? Or do I have any prayer at all.

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Answer Match 71.82%

REASON
This happen last night i installed some Antivirus software from china.
This software is working , i have make some change about the work which will auto run when i login windows.I choose don't run them when i login windows as the software recommend i do it.
(i don't know is it the reason my PC gone black screen or not?)
PROBLEM
After 2~3hours later , my computer not working :
- I CAN start chrome , games etc ... but i CANT start Task manger when i press ctrl+alt+del . The windows bar also crash. (it maybe the explorer.exe problem? )
So I think it is just a normal crash and I reboot the computer.
But when I reboot my PC , normally it will have "Welcome Windows" and you need to Enter your password to login. But this page is gone , it just show a black screen with a cursor. When you press any button such as ctrl+alt+del , no any effect. This is the reason to start....
AND I TRIED...
I tried a lot of method to fix this although i'm not good at computer software.
I find many method from the internet and tried .
1. I tried to go to BIOS step and F9 Load Defaults boot device save and exit , reboot PC and not working.
2. I tried F8 and go to all save mode and all of them are not working. (Black screen with a cursor same with normal boot.)
3.I have installed "Bitdefender" before i installed the software from china. I haven't uninstall "Bit" . This "Bit" can run before login windows (press TAB and choose it) So i used &q... Read more

A:Windows 7 (black screen with a cursor)

I have new idea about this black screen error.
I remember that before I reboot my PC i'm going to Uninstall the software i don't need , Call "drivethelife 2012" which is using for update PC drive. But i think it was useless so I decided to Uninstall it. But it cant be uninstall and said it was using. So i want to open Task Manger to Close the "drivethelife 2012" but its not working.
The crash is starting with this moment.
Maybe this "drivethelife 2012" has the VIRUS to take down my computer?
I have go to "System Recovery Options " and used " System Image Recovery" to enter my files.
I Deleted "drivethelife 2012" from my documents and reboot . But it still going Black Screen.
The "Bit" also didn't find any VIRUS.

9 more replies
Answer Match 71.82%

hey guys, i got a problem very similar to this one  http://www.bleepingcomputer.com/forums/t/565585/windows-8-boots-up-with-a-black-screen-and-a-cursor/
 
i can still log in. everything is just fine(startscreen and stuff) but when i enter my password, the screen just goes black and the only thing i can do is moving the cursor around an opening the task manager. via the task manager i can open vaious programs but i cant run avira (i downloaded it afer i got infected, apparently it didnt help). also, onedrive got a syncronization problem and it says that the "app manager" wont run.
cant really draw any conclusions from this ._.
 
i did everything instructed in the post i mentiones above and i created 2 report files(attached them below) but that doesnt help me much so i decided to make my own post.
i was hoping someone might be able to help me! thanks in advance
 
mary126
 
Mod Edit:  Removed FRST attachment, not used/allowed in this forum - Hamluis.

A:windows 8.1 black screen with cursor :/

What happens if you launch "explorer.exe" (without the quotes) from Task Manager?
 
Please post over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Follow their instructions before you follow mine.
 
If they can't help, then I'd suggest trying the various repair options available in 8.1:
- DISM/SFC.EXE /SCANNOW
- Startup/Automatic Repair
- System Restore (to a point before the problem started happening)
- Refresh the system
- Reset the system (you will lose all your data if you use this option)
 
Here's the instructions for DISM/SFC.EXE - they are run from the Command Prompt (run cmd.exe (elevated) from Task Manager)

 
Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:Dism /Online /Cleanup-Image /ScanHealthDism /Online /Cleanup-Image /CheckHealthDism /Online /Cleanup-Image /RestoreHealth
FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.
From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx
You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
 

2 more replies
Answer Match 71.82%

While running windows 7 a few weeks ago my computer started running slowly so I restarted it and it would go to the windows 7 load bar than the next screen where its supposed to log onto my win 7 it just sits at a black screen with a cursor. I cannot ctrl-alt-del or anything . I've tried system restore it says I have none (and i know i did) and i've tried the recovery consol for windows says and says it finds no problems. Safe mode does the same to just sits at blank screen. I found someone on here might have had a great solution for my problem and it might be being caused by a virus.

I am on a dual boot (Win 7) with xp. I can get into xp and browse files on the drive windows 7 is installed in. Here is what someone suggested I do but i dont know how to use the security tab with xp or if I can do this with xp. ...

He wrote suggested...






Quote:
For those of you who are still struggling after some of the suggestions by other users, I have stumbled upon a solution that fixed my issues. I am a system administrator, running xp, visa and win 7 desktops, one day my vista and win 7 machines did the black screen and moving cursor thing. None of the cntrl + alt + dlt things quite worked for me, so I investigated a hard drive that was affected by this virus / malware by putting the hard drive into another machine that was working just perfectly. The thing I have found was that this virus / malware changes permissions and ownership, in vista and win 7 it tak... Read more

A:Windows black screen no cursor Win 7

or any other help on how I can get back into my windows 7.

3 more replies
Answer Match 71.82%

Hi,

I recently got the malicious Antimalware Doctor virus, and after trying to delete it, my laptop is now stuck in an endless loop and is stuck on the screen just before login, with a black screen and a cursor.

This may have been said before, but my laptop is a HP 530 and my laptop DID NOT come with a recovery disc, therefore I have no backup.

I was wondering if this is possible to fix without a backup disc. NOTE: The files on my laptop are not important, therefore I don't care if my data is erased.
 

A:Windows Black Screen Cursor

Try tapping F11 while booting up, there should be a recovery option there.
 

3 more replies
Answer Match 71.82%

Hello, 
 
I have ran into some trouble getting a computer up and running.  When this computer came to me it was boot looping and windows would never start. I called Dell tech support and they came out to replace the hard Drive with a imaged drive and it worked fine. So apparently a software issue. However i would like to try and fix this instead of re-installing all the programs and migrating all the files. Also im afraid that if i migrate all the files the infection may just spread to the other HDD. 
 
After running system restore the computer now boots but stays on a black background and only a cursor shown. Ctrl alt delete does not bring up task manager. Ctrl alt esc does not work either. 
 
Windows Defender offline detected 
Reveton.v 
Obfuscator.acv
One tab
Neclu.o
Reveton!lnk
webcake
Rovnix.GG
Dealply
axpercle.l 
 
I was able to run FRST64.exe and generate a log which i have attached to this post. 
 
Also the HKEY_LOCALMACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell
is set to explorer.exe  so that doesn't seem to be the issue. 

A:Windows 7 Black screen and cursor only

Hello Conflict305 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the sa... Read more

13 more replies
Answer Match 71.82%

Hi guys, I pretty much can't solve this issue so am seeking for some help :D
So basically after the windows logo it just goes on a black screen with my cursor.
I tried some various solutions on the web:
 
1. **ctrl+alt+del** is not working
2. **ctrl+shift+esc** is not working
3. **Sticky keys [shift x5]** does not show the ease of use link
4. **ctrl+u** only shows 6 check boxes
5. Used Windows Recovery disk and tried repair as well as command prompt [FRST] to get log and replace services.exe
6. Used [Anvi Rescue disk] to scan and repair
 
But so far none of these have worked.
Here is the log I received from FRST.
 
Hoping you guys can enlighten me.

A:Black Screen + Cursor Windows 7

Hello,
My name is Elise and I'll assist you with this issue. Can you please do the following, rerun FRST and type services.* in the Search box. Click the Search File(s) button. When finished it will create a log for you, please post its contents in your next reply.

5 more replies
Answer Match 71.82%

hi for some reason my dell inspiron 1525 screen went black with a moving cursor when i turned it on..i dont want to reinstall because i have alot of important data on it.the same thing happens in safe mode, ive tried system repair,system restore,system image recovery
and diagnostic..i tried to to run sfc /scannow
but it says "there is a system repair pending which requires reboot to complete. Restart Windows and run sfc again.

I've restarted multiple times still the same result occurs
can any one help!!!?

also here is my log file results if it helps

A:Windows 7 black screen with cursor

hi there
if you have run the sfc scan several times and it does not find any violations have you run a virus/mailware scan? check for updates for your drivers graphics card etc. also a bios update check. also could you fill your specs out please so the forum readers can assist you better

9 more replies
Answer Match 71.82%

hello,
i have my friends laptop and the system boots normally but after few sec i see only black screen with cursor. It is the same in all boot options it doesnt matter if i start system in safe mode or normal. I already scanned system partition with malwarebytes software and it did find only one thingy. Already tried to restore registry etc but it didnt help same as sfc / scannow etc. ( hdd is fine no bad sectors ). Few min ago i scanned it with frst. If some1 can help me with this problem i would really appreciate that.
 
thx in advance
 
ps sorry for my english ;)
 
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:13-06-2015
Ran by SYSTEM on MININT-I2GCQAE on 15-06-2015 13:17:25
Running from G:\
Platform: Windows 7 Home Premium (X64) OS Language: English (United States)
Internet Explorer Version 11
Boot Mode: Recovery
 
The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.
 
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
 
==================== Registry (Whitelisted) ==================
 
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
 
HKLM\...\Run: [RtHDVCpl] => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [10775584 2010-05-31] (Realtek Semiconducto... Read more

A:Windows 7 Black screen w/ cursor

Greetings lukey25 and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problem... Read more

4 more replies
Answer Match 71.82%

hey guys, i'm hoping you can help with my problem.

basically i start windows and everything works perfectly up until the point where i am supposed to see a blue welcome screen which then turns into my password protection. instead what happens is i get a black screen with a mouse cursor which i can move. other than this nothing responds (technically the CD trays but they don't count).

i have tried:
- repairing windows off the CD
- use last known good settings that worked
- safe mode

all of which still have not absolved the issue, in fact when i start when i use any form of safe mode, i get the description at the top and "safe mode" in every corner but other than that the problem sticks.

i am pretty sure it's just not running explorer.exe or something along those lines.

please help, it's only a 2 year old computer and i've already re-formatted the hard drive (in fact put in a new one) last month.
 

A:Windows black screen w/ cursor

Boot in Safe Mode and press Ctrl-Alt-Del launches the Taskmanager | New Task | explorer | OK
 

7 more replies
Answer Match 71.82%

Hey just joined this forum because i cant find a fix to my computer with my Nvidia graphics card here's what happened.

- Windows 8.1 update to windows 10 happens.
- Successful upgrade so i start up games to see changes into fps.
- Graphics card is not working so i uninstall them and try to reinstalled them again but to no avail ( should have restarted my PC i know).
- Get message to start restart on safe mode and so i do so.
- Suddenly I receive a black screen to which after many attempts to fix it via online including the installation media flash drive and the start+P key bind whatever thing.

I am extremely pissed that I am not able to play my games, talk to my family and study for my ISU for my school which i need now because the work is inside! I need to fix this but am running out of options.
Also i wouldn't say am bad with computers I do know how to get to control panel, run commands on cmd, etc. But some detailed course of action explaining what do would helpful. Please help.

EDIT: After much research, if possible a link on how to downgrade to windows 8.1 or even 7 would be helpful but not necessary, don't want my computer updating something I don't know.

A:HELP ME! Windows 10 black screen no cursor

I am also a newcomer and had a similar problem when I went from Win 8 to 8.1. Banging away at the keyboard on created more problems [long story]. The problem was with graphics drivers.

I later upgraded the motherboard for other reasons. Next time it happened was again during an update, another BSD. More out of curiosity than anything else, I switched my TV over to input HDMI 2 which is the Desktop input. There was Mr. Microsoft happily upgrading, yet my LCD monitor was still black. I left it alone.

Yep sometime in the next hour my monitor was restored [I had left the room].

It has happened twice since, always with major Windows 10 updates. I don't think we call them updates anymore, they're re-installs. For some reason, the monitor drivers are axed, then a BSD until the new drivers are re-installed.

Of course that might not be your case, but it is one possible explanation.

0 more replies
Answer Match 71.82%

I've read a couple of posts, but I need to explain myself, that's why I created this post.

So, my laptop isn't booting normaly, I had this "Critical Error" on startup and I did the repair with the cd, It said that everything was fine, so I restarted my pc and I had this black screen with the moveable cursor in it. I tried everything, Ctrl+Alt+Del=No response
Safemode, gives me that list when loading drivers, but it freezes at disk.sys (I think its that one, ill upload more info later) after the froze, gets back to the black screen w/ cursor, and still no response from any command... When my pc was good, I had installed an update for the game "Combat Arms", with the repair process, I can acess to the disk and delete/search stuff, I dont know if I should try to delete that game, or any other possible infected file...Please, Idont want to lose anything from my HDD );

Ill upload more info tomorrow, really hope you guys can help me, every little help is important to me, im just 14, but I know a couple things about tech...

A:Windows 7 Black Screen w/ cursor

Hey there, I'm not sure what's quite happening because I never experienced this problem. But, I would suggest repairing your computer to a earlier point of time, or completely renewing it by using the "System Repair" tool. How long have you had your computer, and was it used before you, or mom, etc. Brought it?

9 more replies
Answer Match 71.82%

Hi,
 
I recently was directed to a site that I am pretty sure contained a virus, as after I restarted my computer, what normally would be my desktop is now a black screen with a cursor.
 
I have looked up what I am normally supposed to do when this problem occurs, so I installed FRST (64-bit), and ran a scan, the results of which I attached below. This was run in safe-mode with networking.
 
Thanks.

A:[Windows 7] Black Screen with Cursor

For now, never mind, please delete this post.

0 more replies
Answer Match 71.4%

Hello,

I'm new to the forums, but I find myself coming to this site a lot to fix my windows computer, so heck why not join?!

Problem
Recently, my computer starts up windows and after the loading screen it just sits at a black screen forever with a cursor and it doesn't even make it to the log in screen. I have tried safe mode with the same results.

What I've Done So FarTried to Repair Startup with Windows DVD
Tried to use sfc /scannow at boot (Says pending changes and needs to restart)
Tried logging into my Ubuntu partition and virus scanning (None found)
Tried copying Reg Files from Regback into config while I was in Linux
Tried to Repair Install (But I can't log into Windows )
Tried to bootrec /fixmbr /fixbot /RebuildBcd (Which destroyed my dual boot linux grub, but I was desperate. And still nothing) Interestingly though, after I do /RebuildBcd command it says something like "Found Windows Installations: 0"
Tried to System Restore (Gave me an Error, wouldn't you know)

At this point I'm not to confident that this can be fixed. If anyone has any ideas I'm willing to try. Or if you have any snazzy suggestions on how I could fix it using another computer, I have a different Windows Pro x64 computer that I can put the HD in if there's someway I can save my data/fix it/repair install from there. I just don't know how.

Edit: I finished the chkdsk and there were no bad sectors, though it did give me a message "Failed to transfer logged messages to... Read more

A:Black Screen w/ Cursor After Windows Loading Screen

Do you have any external drives connected by usb? I had a similar problem, and found that I had to turn off the usb drives when I re-booted. I still do that whenever I re-boot for any reason.

9 more replies
Answer Match 71.4%

Hello. Recently had a virus and have been going through the steps here on bleeping computer to help get rid of it. The last thing I was told to do was run the farbar scan tool and to copy and paste a code and hit fix. Upon doing so the computer prompted for a restart. It now won't get to the log in screen. I've tried booting in safe mode and I've also tried last known working configuration as suggested and nothing has worked unfortunately. I was told to come here. Hopefully something can be done. Thanks a ton.

A:Windows won't get to login screen, black screen and cursor

Tap F8 at boot and select Repair Computer from the Advanced Boot Options. Do a System Restore to a date just before the problem. 
 
You cannot do the above and if you have another Windows 7 computer create a System Repair Disk. Boot and try a System Restore to a date just before the problem.

0 more replies
Answer Match 71.4%

I've been getting these black screens at startups and the only thing I can do is move my cursor. It lasts for about 30 seconds then it loads normally. I've tried doing a system restore but it's still there and even reinstalling my drivers. I did a full Malwarebyte and Anti-virus scan and detected nothing. Please help. I'm thinking about reinstalling windows but that would have to be my last option.

A:Black screen with cursor at startup and before "Welcome" screen

Are you getting any BSOD's ?

Did you change anything to your system before this started to happen?

Drivers, Hardware, software?

9 more replies
Answer Match 70.98%

Hi all, I haven't recently built a new pc and it was all working perfectly fine until today, I was on my desktop and noticed a small button next to my main power button on my case (Fractal design define r4). I pressed it and it reset my pc (turns out it was a reset button, lol), the issues is, when I booted my pc back up, everything seemed fine at first but then I noticed the purple 'welcome' login screen which is different from the usual blue logging in screen that you get. At the point where I should have been taken to my desktop, a black screen appears with nothing but my mouse cursor. I can move the cursor around but that's about it. I can still access my bios on boot and I can access my task manager using control, alt + delete. I managed to get my pc running on safe mode using the task manager to run my msconfig, however I do not know what to do from here as I'm completely clueless what resetting my pc actually did and am unable to make amends. I have uninstall ed my graphics card drivers but that was not of use either.

Any help would be greatly appreciated as I am completely stuck and clueless as to what I should do next to resolve the issue. Thank you in advance.

System specs:
CPU: Intel I5-4440
GPU: Asus gtx 970 strix
Motherboard: asus z97-a
Case: fractal design define r4
SSD: revodrive 350
HDD: seagate 2tb
 

A:Windows 8.1 black screen with mouse cursor

Hi, Use the enclosed link and at that page, read the information about how to get this screen to come up on your computer....
http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm

Then, first try Using Last Known Good Configuration

You may first have to take the computer out of safe mode by undoing the msconfig work- I think you know how but here is some reference information on UN-doing the safe mode boot

http://pcsupport.about.com/od/termss/p/safe-mode.htm

Let us know if setting the Last Known Good works for you to boot normally.

Usually, a couple of restarts will get you going.... to Normal Mode
 

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Answer Match 70.98%

I cannot boot to windows 7. When I turn my computer on I get a single post beep. Then I get a black screen with a white courser on the top left screen. I have tried many things to troubleshoot this problem. I have removed all usb devices. I have removed each device inside the computer such as dvd and blu ray player. I have re seated the RAM and reset the cmos battery. I have used different sata cables to drives. I have also tried to boot to cdrom and try to recover windows using the windows 7 cd. After trying all this it still results in a black screen with a white courser.

I am running a Gigabyte 990xa-ud3 mobo
AMD FX 8150 8 core processor
4x4 16 gb corsair vengeance 1600 MHz RAM
Evga N560 GTX video card
lg blu ray player

Unfortunately I do not have many replacement parts to see if the hardware is the problem. I did try my old video card and that did nothing.
Any advice would be helpful.
Thanks
 

A:Can't boot to windows black screen with cursor

When you tried to boot to cdrom what disk was in the drive, are you sure it is bootable, and are you sure that the computer really tried to boot to it?
 

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Running Windows 7 Ultimate
Yesterday my iolo System Mechanic software said it had quarantined a file, a I ran a scan using it's SystemShield and it found nothing. I ended up turning off my system and now no boot. I'm sure this is virus/malware related, I'm just too much of an ameture to get it fixed alone.
I have tired booting in safe mode and I get the same result, black screen, and a moblie cursor. I do have my Windows 7 disk, so I could get to a command promt I just don't know what commands are needed to be typed.
Any help is awesome. Thank you.

A:Windows 7, black screen with cursor after boot

Flashing cursor is an indication you lost your boot loader
 
.http://www.howtogeek.com/howto/32523/how-to-manually-repair-windows-7-boot-loader-problems/

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Answer Match 70.98%

My windows starts in a black screen with cursor after the logo shows.

Then I've tried System Restore in safe mode but it says that you need to run CHKDSK.

But when I run CHKDSK when reboot it says " CHKDSK cannot due to recently installed software".
If I run CHKDSK in CMD with this command "chkdsk /f /r", it says "CHKDSK cannot run because the volume is in use by another process". and I've tried "chkdsk /x" but still can't run.
I've also tried running CHKDSK in "My Computer->Local Disk (C->Properties->Tools->Error-checking" but its says "file system corrupted".

I've also tried to repair using Windows Installer Disc, But can't find "Repair" in Boot Menu.


Please Help. Thanks!

Note: My Windows still works in Safe Mode and with Networking.

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Answer Match 70.98%

Hi - I'm hoping someone can assist with a fixlist based on the below log and search. Thanks! Vin

A:Windows 7 Black screen with cursor - rpcss.dll

I'm not able to boot into Safe Mode. I can get to CMD from the System Recovery Option, but SFC isn't able to run -- "There is a system repair pending which requires reboot...."

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Answer Match 70.98%

When booting my pc, it goes past the windows logo and just before the login screen appears, the screen goes black and all I see is my cursor, I can't move the cursor or do anything with the pc. The only solution that seems to be working is I have to boot from cd and reinstall windows 7. I really don't want to do this everytime I boot up my pc as the installation takes around 45mins. Any ideas would be greatly appreciated.

A:When booting windows 7, all I see is a black screen & cursor...

Work through these steps for Troubleshooting Windows 7 Failure to Boot

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Answer Match 70.98%

I've searched all over for solutions to this. Upgraded to Windows 8.1 Pro from 8 through the Windows Store. Everything seemed to go smoothly. Updated graphics card drivers prior to install of 8.1. Now whenever I start up, I can log in, but then it goes to a black screen with a cursor. Ctrl-Alt-Del will bring up the task manager and from there I can access programs and get on the internet. So after maybe 5 minutes or so after opening a program (usually firefox) the Metro screen randomly loads. None of the store apps worked, though I was able to find a fix for that. Some of them still don't work right though. Am I better off just reinstalling 8 and waiting for them to fix it? Or is there a better way to upgrade from 8 other than through the store?

A:Black screen and cursor after login. Windows 8.1

I have the same Video card as yours. You might want to re-install the Video driver from NVIDIA website but use the Custom Install instead. On the next screen. put a check mark on "Perform Clean Install".

In addition, make sure you have the latest BIOS installed from your MB manufacturer.

Good luck !!!

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Answer Match 70.98%

So recently my computer one day just started up and after i logged on black screen for a few minutes but i can move my cursor. When i also play a game called Rift it sometimes tell's me my Direct3D is missing and I can't run the graphics on med on Rift or any other game. I tried to reinstall my grahpics driver but nothing happened. and i dont have any unknown drivers.

A:black screen with cursor after logon windows 7

Bump

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Answer Match 70.98%

So here's my story. I have a Toshiba Satellite L505-ES5018 laptop running a 64 bit Windows 7. My laptop restarted with the usual Windows updates as it went through the 4 steps and percentages to update and I logged back in. Also as it seems to happen often, the flag at the bottom right of my desktop alerted me that I still had some updates that I needed to install after installing the previous ones. I went through the control panel, System and Security, and started to download the extra updates through Windows Update. The updates installed, the laptop restarted, and my log in screen came up and everything seemed normal. I wanted to take a nap so I put my laptop on hibernate from the log in screen. When I woke up however and pressed the power button to wake it back up, the Toshiba boot up screen showed up but after that there was only a black screen with the blinking cursor in the top left corner which has prevented me from getting to the log in screen and completely boot up my computer.

I have put my hard drive in another Toshiba laptop of my family's and it does the same thing so I know this is an issue with my hard drive. I'm not sure what the updates did, but it seems to have done something to the files that prevent me from booting up. I do not have my Windows CDs that came with the computer since my mother moved and I don't know what she did with my things since I am currently in college. I have tried Ctrl + Alt + Delete but all that does is restart the boot up screen ... Read more

A:Windows 7 black screen with cursor on boot up

When this happens, it could mean that one of your updates was installing and became corrupted, our was incompatible to begin with. When your computer its booting up, you should try to access the boot menu to see if the option to boot from last successful configuration is available. If not, can you enter the system recovery menu (F9), and try to recover the computer by resetting it to an earlier configuration? Do you have the install cd for windows?

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Answer Match 70.98%

Windows 10 ("Black Screen Of Death") No Cursor either, I am using a Dell desktop ! Help

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Answer Match 70.98%

Hi there, I really need help.
My laptop has been acting really weird the last couple of weeks. It would crash randomly, and sometimes when I picked it up to put it somewhere else, it crashed too.
Now, I thought this was a problem with Windows 8.1, because it didn't behave like this before with normal Windows 8. So I Refreshed my laptop, and after that it worked again, without crashing.
I left it in sleep mode while I got some sleep too, and when I booted it up this morning, it crashed again.
After that the whole laptop wouldn't boot up, and now the only thing that shows is a cursor on a black screen, and it seems to be stuck in sleep mode, because I can't even turn it off completely manually. So I can't access the BIOS or make it boot up in Safe Mode.
What the hell should I do??

Specs:
Toshiba Sattelite L50-A-15U
Windows 8 64-bit
Intel i7 4th generation processor with Intel HD4600 graphics card
nVidia GeForce GT740M graphics card
2x 4 GB DDR3L RAM

A:Windows 8 won't boot up, black screen with cursor

Remove battery and it will power off. Insert battery and power on. Acess bios now.

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Answer Match 70.98%

I have a friend's machine that she has asked me to try and fix it is an Acer Z610 all in one touch screen.
 
 She told me that when the machine was turned on (immediately before the problem) it was scrolling a message about replacing invalid security ID with default, that may not have been the whole message, unfortunately she didn't write it down.
 
The machine now boots through the bios screen and past the windows loading screen with the pulsating logo,  the screen then goes black with a white pointer and that's all, the same thing happens in safe mode.
 I have booted to my Windows 7 Recovery disc, the memory scans OK, but the boot repair fails very quickly and system repair fails on all of the available restore points quoting a failure of some memory location.
 
Other than removing the HDD, using another machine to get her data off (she has made no backups despite my advice) and then re-installing windows, I can't think of my next step.
 
 
Can anyone offer me some help please?
 
Graham

A:Windows 7, boot to a black screen with cursor

Welcome to BleepingComputer, I have reported your topic as unbootable so a member of the team who deals with these problems can help you. Please be patient.
 
xXToffeeXx~

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Answer Match 70.98%

I installed windows 10 on my HP laptop and it seemed to work okay for a few hours with a few shortcuts on the main screen missing. After I closed the lid, it went into sleep mode and has never recovered. I can power down by holding the power button, but
when I power up again, all I get is a black screen, with no mouse pointer. How can I get to safe mode, or get any screen function back so I can get rid of Windows 10 forever?

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Answer Match 70.98%

I?m having some problems with my PC, and suspect it MAY be related to Windows 7. Yesterday I was using my PC and it started crashing. It would either freeze, show me a blue screen error and reboot, or just flat out reboot. I believe the problem is one of three possible things: Windows 7 problems, bad motherboard, bad CPU.

I?ve been using this PC in this configuration with no changes since November, 2009 when I upgraded my PC, and haven?t had any problems with it until recently. I have an upgrade disc, and I always do the ?Clean Install? option. I tested it with different video card & sound card configurations, and with a single memory stick in different ports, etc. I?ve also downloaded and ran Seagate?s SeaTools program to do a hard drive check and it came out clean. No matter what hardware configuration I tried, it still crashed. It would work for about 5 minutes, then crash. Strange thing is, it would not crash if it were in safe mode, which led me to believe it was a problem with Windows or possibly some drivers.

I tried to do a system restore and, as usual, it didn?t help at all. I finally decided to just try and wipe the hard drive and do a clean install. Every time I try to install Windows 7, it goes through the install process until it gets to the last step, reboots, then when the progress bar is about 3/4 of the way through, I just get a black screen with my mouse cursor. I can move the cursor, but can?t do anything else. Hitting CTRL+ALT+DE... Read more

A:Can't install Windows 7, getting black screen with cursor

You haven't opened the case in over six months? Don't know if it will help or not, but you might need to clean some dust of there. Its not had to get a ton of dust inside the case, which can clog a fan or cover the heat sink, causing over heating. Heat + electronics = bad.

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Answer Match 70.98%

I have a HP a6683w running Windows Vista. When you turn the computer on it comes up with the HP screen but then goes to a black screen with a cursor blinking in the upper left corner. You can select F10 setup and get it to come up and also the ESC key works but the F11 (system recovery) will not do anything as well as F8 (safe mode) also will not do anything. Any ideas for a fix would be greatly appreciated.
Thanks
 

A:Windows won't load -- black screen with cursor

The C drive may be corrupted or going bad. Try running CHKDSK by going to Computer and right-click on the C drive. Select Properties, tools, check now. Put a check in both boxes to set a disk check on the next start up. Any errors mean trouble
 

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Answer Match 70.98%

The problem is pretty much explained in the title, but I'll explain it a little more.

I had the problem a few weeks ago, but it seemed to fix when I did a system restore. Now it has come back, and a system restore does nothing. I've tried a lot of stuff suggested on forums, but it seems no-ones problems that are similar to mine arent exactly the same.

I log in, to see a black screen. I can move my cursor fine, just there's no desktop or taskbar. I can ctrl+alt+del to access the Task Manager, but I cant start any new tasks, just view whats going on.

When I restart my computer, I press F2, then F8 to get to the boot manager. I click Repair your computer (or the like), and it gives me the options after loading. I can detect problems, restore, memory diagnostic etc fine. When I try to restore my computer, I get the message that it has restored successfully, and it restarts. Its a cycle of restoring, restarting and restoring. I have a complete back up of my C drive and program files on my D drive, but cannot log on properly to restore them from the back up.

I have been suggested to make a new account as administrator. I can not do that as I cant log on. Anything you have to use the control panel to do cannot be done as I can not log in.

I have been told that I should re-install windows, but it is an expense I cant afford until the end of the month. I am prepared to do it, but would rather not, if you get what I mean.

All my program files, documents etc that I could insta... Read more

A:Windows Black screen with cursor and ctrl+alt+del after log in

Glad you resolved it yourself. Nice work!

You may mark the thread solved if you desire.


For others who wonder how it was done: Fix a corrupted user profile

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Answer Match 70.98%

Mod Edit... moved to Virus, Trojan, Spyware, and Malware Removal Logs ~~ boopmeI believe, somehow, I have managed to download a malware. I can still access my BIOS but when I start up my computer the windows logo appears and it begins loading up, but when it goes away it just remains at a black screen that I can move my cursor around. Happened after installing a possible phony uTorrent, it required a computer restart. When I restarted it went to the black screen, I waited a minute or two and it eventually brought up an internet explorer screen that looked to me like one of those fake pages that said I had malware.. it was obvious to me I did have malware because I couldnt see/do anything else other than look at that screen, I shut down my computer with the button after that. Screen never came back up, it only remains black w/ cursor. I have a custom built computer, I can provide specs if needed.Help ASAP would be greatly appreciated, thanks. EDIT:When starting up in normal mode, I found that I can access task manager from ctrl+alt+delete. After a little bit, internet explorer popped open with the page I was mentioning above that looked fake. Pic: http://i.imgur.com/mEI7wko.png

A:Windows 8 boots up with a black screen and a cursor

Greetings BigWallaceLittleWalt and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you enco... Read more

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Answer Match 70.98%

Hey.
I shut down my computer last night. It runs 8.1 and when I shut it down I do not believe it installed updates. I came home this afternoon and tried to boot it. It boots and after I type in my PIN, shows my desktop for a few seconds. Then, my display will either turn black or a blueish grey. There is no cursor. It does this every reboot now. I can not do anything except reset when it happens.

System info:
Two GTX 760's in SLI
Two Asus monitors

Possible culprits:
1 - I have Actual Multiple Monitors trial installed. The freezing/display blanking seems to happen when the trial time left window shows up, but that may be coincidence.
2 - I heard graphics card driver updates and windows updates can clash in some way and cause a similar issue. From what I've read, a cursor is still on screen and task manager can be opened with CTRL SHIFT ESC. Neither of these work for me.
3- Virus? I have avast so I doubt it.

Anyone got any clue what's wrong and how to fix it?

specs: http://pcpartpicker.com/user/lillz/saved/2k9rxr

note: I posted this on general support too but I bet this is probably a more proper place to post.

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Answer Match 70.98%

Well, as the thread title suggest, my hp PC has the above issues.
I am
It won't even go to the log on screen, it goes straight to the black screen & frozen cursor.

I've tried system restore, but instead of fixing the issue, it wiped out all previous restore points.

I don't know what else to do. Please help.

A:Windows 7, Black Screen, Frozen cursor

Hello C A and welcome to Seven Forums.

One of our resident experts prepared this troubleshooting guide for failure to start issues. It may help solve your problem.

Troubleshooting Windows 7 Failure to Boot

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Answer Match 70.98%

Hello all,

I am in dire need of assistance and any help is most welcome. I am running a Sony Vaio with Intel Core 2 Duo 2.00 GHz processor and Windows XP SP3 Media Center 2005. The computer boots with the Windows splash / loading screen as normal, afterwards, when it would normally show the desktop, I am left with a black screen with the cursor in the middle (not blinking). I have control of the cursor, but can't do anything else. Ctrl+Alt+Del does nothing and pressing Shift 5 times does nothing. I have attempted the normal system restore, booting in Safe Mode, Safe Mode with networking, and Safe Mode with Command prompt. All of these result in the same black screen with cursor control.

I am not aware of any viruses that might be on the machine. I regularly run SuperAntispyware, Malwarebytes, and virus scans with Symantec Antivirus Corporate Edition. None of them detected anything earlier in the day prior to the problem. However, Firefox had frozen up an unusual number of times yesterday. When it froze, I noticed that there was always an advertisement on the site that didn't load properly, so I attributed it to that. Also, the night before, I received a Cicerouiwndframe not responding error on shutdown, but that is not particularly unusual as I have seen it before, though not recently. Further, I noticed yesterday that my computer was having trouble recognizing my printer in one of the USB ports, but when I switched to one of the other ports, it worked fine. In trying t... Read more

A:Windows XP won't start; black screen w/ cursor

Do you have another user account you can try logging in with?

If you don't log in as administrator normally, at the log in screen type administrator and your admin password. If you have the login screen that shows icons, press cntrl+alt+del twice and the standard log in window will appear.

It's possible that an application is attempting to load at start up that cannot complete and keeps the computer from finishing it's boot up. Another user profile might not have this same issue.

If you have another account to sign in with, give it a shot and let us know.

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Answer Match 70.98%

Basically I woke up this morning to my computer sitting at a black screen with the cursor visible
I'm able to move the cursor but do nothing else
I rebooted my computer my manually shutting it off and then it started up as it would normally but did this disc check:
http://i.imgur.com/BKfTU.jpg

from there it moves back to the black screen with the cursor

I again restarted and booted in safe mode this time
I was then able to reach windows and tried to do a system restore to an earlier point
When i did this i was greeted with this error
http://i.imgur.com/ZwV8B.jpg

Finally here is my harddrive just in case http://i.imgur.com/6JXnZ.jpg

I exported my full system info so please let me know if more info is necessary

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name *****
System Manufacturer INTEL_
System Model DH67BL__
System Type x64-based PC
Processor Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz, 3292 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Intel Corp. BLH6710H.86A.0076.2010.1115.1959, 15/11/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1

A:Windows 7 Boots to black screen w/ cursor

Boot into recovery environment->command prompt
dir c:
dir d:
dir e:

What is windows disk c, d or e (may differ!) Assume it's c

chkdsk/f c:

post results

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