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Black Screen with Cursor on startup, Safe mode works

Q: Black Screen with Cursor on startup, Safe mode works

Firstly I'm on Win7 64. Over the last few weeks I've noticed that after starting up my laptop, and logging in just fine, the screen would go black for a couple of seconds-- my cursor would appear and I could move it around, but the screen would be black. After 10 seconds or so, the Win7 GUI would load just fine and there I would be.

I restarted my PC at 5AM this morning and it did the same. All I did at that point was send an e-mail via Gmail and shut it down again. At 2PM I went to startup my PC and everything went as usual except the PC never left that black screen with the responsive cursor.

I searched here and found that problem many times, but with one difference-- my PC starts fine in Safe Mode.

I used Advanced System Care to fix some registry errors and am currently running a Malwarebytes full scan.

It might be worth noting that I recently installed Batman: Arkham Asylum and as it was frequently crashing, followed some advice to enable everything at startup, which I did, fixing my game problem. That was around the time the black screen first started showing up, and I assumed it was a result of more things taking place during Windows startup.

Thanks in advance.

A: Black Screen with Cursor on startup, Safe mode works

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1 more replies
Answer Match 90%

Hello all, my BSOD problems are thankfully a thing of the past now! However, I have a new issue that has been quite confusing to me. When I log in to Windows normally, I'm presented with a black screen and a cursor. Through findings of my own I've found that it's because windows explorer is failing to launch. Upon trying to start it by opening the task manager via CTRL+SHIFT+ESC and opening a new task, I'm presented with an error code that tells me windows explorer failed to launch (I believe the code was something like 00x000002...I'm currently at work and don't remember it exactly off the top of my head). So I attempted to restart in safe mode, and that worked perfectly fine. I ran my virus scanner (Kaspersky Internet Security) and found no threats. I then attempted a system restore, and that failed to complete for an unknown reason. The next time I tried logging in to windows normally, it gave me the black screen again. After some frustration, I gave up on trying to fix it for a while and shut the computer down. After turning it on, however, I was able to open windows explorer manually through the same method I mentioned earlier, and it actually opened this time. I ran the sfc scan through the administrator's privilege command prompt, and was told that there were files that were corrupted but could not be repaired. I don't have a windows CD and am not sure where to go from here. Should I start my computer on safe mode with networking... Read more

A:Black screen with cursor, safe mode works

Here is the CBS log I mentioned in the OP. Not sure which information is relevant, but I had to trim most of the document and left just the most recent stuff from the very bottom.

Another note is that upon starting in safe mode, I received a message saying that System Restore did not work, and that an unexpected error occurred while the computer was attempting the restore.

7 more replies
Answer Match 88.2%

I realize that there are many threads with this title, but as far as I can tell, my case is unique.

The computer I use is an e-machine ET1331G. Specs are: 6 gig ram, 700 GB hard drive, Windows 7 Home Premium 64-bit

So, there was an instance in which I shut down my computer by holding the power button, due to a problem with windows update being stuck on the first update if I tried to shut it down normally (I did the microsoft fix program the other day, but the thing crept back up and I didn't feel like doing it today).

When I tried to restart the thing, it would lose the video feed into the monitor. I popped my case open to see that the graphics card I installed (a Nvidia Geforce 9500GT) had gotten really hot and I took it out. I went to the PC's integrated graphics card but all that accomplished was getting a black screen with a cursor on it.

Safe mode works perfectly fine, but the normal start up doesn't at all.

I tried start up repair to no avail, I have scanned my hard drive with chdsk with no errors found, used sfc/scannow with no errors found. I have tried to fix windows update with the fix it program in safe mode, but it can't seem to fix it at all, in fact, windows update doesn't open in safe mode (but this could be normal for all I know).

A:Login replaced with Black screen with cursor, safe mode works

Black screen after login, cruiser still works,
Clean boot,
Troubleshooting for win-7,

3 more replies
Answer Match 85.8%

Hello all,
    I am currently experiencing some issues with an Hp Pavilion dv5, running Windows 7 Home Premium. After startup, the windows logo is displayed, and then the screen goes black with only the cursor visible. The cursor is movable. I have tried booting into safe mode, however, the same black screen with movable cursor appears.
I have already tried a number of solutions I found online, and all thus far have failed. I tried pressing control+alt+delete at the black screen, and nothing comes up. I have tried booting in low-res mode to see if a graphics driver was the issue, still only a black screen with cursor. I have tried connecting to an external monitor with no luck as well. I have also ran memtest, and a hard drive test, both of which showed no issues.
    I have already ran Malwarebytes offline through Hirens BootCD, and also ran Offline Windows Defender, to get rid of any malware or viruses. I have also loaded a Windows 7 Repair disk and have attempted a Startup Repair (in which it shows no issues), a System Restore (which is unsuccessful), and have also tried booting with the last known good configuration (which also did not work).
I did some more exploring using the command prompt on the Windows 7 repair disk. When I run “bootrec /scanos”  I receive a message saying:
“Successfully scanned Windows installations.
Total identified Windows installations: 0
The operation completed successfully.”
... Read more

A:Windows 7 black screen with cursor after startup, no safe mode

Although this was originally issued for Vista, the techniques apply to any HP system and/or Windows O/S, IMO.  I would try the steps outlined.

29 more replies
Answer Match 84.3%

I have scanned through the other posts and the closest thing that I could find to my problem seemed to involve a video card going kaput. I'm just hoping maybe one of you can confirm this for me before I take my pc up to the repair shop and they try to sell me something I don't need.

So, here's what is going on. Yesterday my Dell Dimensions (2500 I think?) was working just fine. I noticed the fan was running for quite some time so I got up to check and just as I suspected virus scan was performing a scan of my system. After the scan was completed I exited out of virus scan and figured the fan would stop running shortly. A few hours later I notice the fan is still running, so when I go to check my pc all I see is a black screen. The button on my monitor is flashing between yellow and red, so I restart my monitor and the test page comes up. It says my monitor is working and to check pc connection. After that I manually restart and the windows logo comes up but then we're right back to that black screen. I am currently in safe mode with networking which is obviously working just fine.

Now -- about two weeks ago the monitor that came with this system died. I snatched an older monitor from a spare pc in the house and attached it to this system. I don't know if that has any bearing at all on the events that have taken place but I wanted to let you know that I had infact made a change recently.

Thanks in advance for your help.

A:Solved: Black Screen on startup BUT Safe Mode works

11 more replies
Answer Match 103.74%

Am in abit of trouble here what's happening is I can't get back into Windows am getting black screen with cursor I tried many diff things with no avail and also left it into computer repair shop and they tell me I have a damaged partition and that the only way around it is a fresh reinstall which I don't want, am just wondering is their any other way around to retrieving data with some kind of software I could use? Thanks in advance

More replies
Answer Match 103.74%

Hello. I recently had my laptop fail in a strange way. My gf handed me the laptop after trying to load Minecraft. It crashed the computer to a BSOD and I attempted a system restore. I'm sure the BSOD was related to my graphics card (Nvidia).
It looked like it had succeeded, yet after several hours the restore ended and reported failure. I restarted and loaded into safe mode(w/ command prompt). It loads into windows fine, at least it seems, because I am left with a cursor and a black background screen. I can move the mouse about. I press alt+ctrl+del and no dialog box appears. I tried the stickykeys trick but that wont show up; let alone I'd disabled it in the past. I am stuck at this black window with a cursor.
I then scanned the HDD by taking it out and using my external bay. I used chkdsk /r and it found something with a bitmap error. It corrected the volume. I also used sfc /scannow pointing toward the external drive (pulled HDD from my laptop). Again, nothing found out of the ordinary. I thought the original chkdsk scan worked. I put the laptop back together and... Same results. Black screen with cursor in safemode(all options), and regular boot. I have followed these posts/tutorials so far:
tl;dr Black Screen with cursor in all boot modes, after following other searched posts/guides still broke.

I also tried Avira Rescue System ... Read more

More replies
Answer Match 103.32%

Whenever I boot Windows 7, after it starts, instead of showing the login screen, it show a black screen with a movable cursor. Now, I can go into safe mode, and it works, but, hell, I can even put my password on that black screen, press enter and it will go into Windows and work just fine. But the thing is, it's supposed to show the login screen, not just a black one, so I'm a bit worried of what might be causing the problem, and whether or not it could expand into something worse. Any help would be appreciated.

A:Black Screen with Cursor on startup, but Windows works

hi kergal
press and hold f8 the power up the laptop then select repair ur computer select command prompt and write
chkdsk then write chkdsk /c
the exit
and make restart

2 more replies
Answer Match 102.9%

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

A:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - (KB3140527), released about a month ago. In fact there is already a thread here: The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

9 more replies
Answer Match 102.48%

Last week my laptop had trouble starting up, it had a problem with atidvag.dll if I recall. I wasn't sure what to do but I got lucky and after a few attempts in managed to boot. Now however it doesn't even get to the point where it could tell me what is wrong, no Windows logo. Just straight in black screen with a cursor in the top left. F2 will take me to BIOS (if I am quick), but no other keys work. Booted onto installation media to try startup repair, no joy, rollback also no joy, tried using command line following the instructions here to force a boot into safe mode but no joy.

I am out of ideas, so any assistance would be appreciated.

A:Black Screen and Cursor. No safe mode access.

I hope you can get it going...when you do here are some options to get to safe mode

I think because of the change in bios or the way it boots up you cannot hit F8 fast enough to get safe mode.
Here is an option for a dual mode and normal.
Safe Mode - Add to Windows Boot Manager in Windows 8

Also if you are already in windows get to msconfig then select boot and check safe mode startup.

Just a couple of ideas that might be of some use at some point.

4 more replies
Answer Match 102.48%

Hi TechGuys and Gals,

Everything was as normal with my Win7 PC yesterday. Late in the afternoon I walked away from it, screen saver came on, and when I returned, the screen was black. I did a system shut down with the power button for the night.

This morning, I turned it back on. I can get to the logon page, login, and then it goes black with NO cursor. I try to get to Task Manager but no go. I F8'd so I could open in safe mode, but that went to black just the same.

The only thing I did 2 days ago was run a short .exe that was a fix for a bug in the Neat company software I use. I can only think that the screensaver caused this.

Anyhow, does anyone have any ideas on how to fix this? Thank you!


More replies
Answer Match 102.48%


AMD Phenom x4 9750 Quad Core Processor
8Gb System Memory
750 Gb Hard Drive
ATI Raedon HD 6670
Windows Vista Home Premium 64 bit SP1
Mother Board - M2N68-LA

My Problem

Computer starts up...passes that Functions Keys screen...and goes to a black screen with
a blinking cursor.

I cannot do the F8 thing to enter Safe Mode and non of the "F buttons...Fll or F whatever"
will give me the option to use the Restore Points feature.

I have tried resetting BIOS and CMOS by moving jumper pins around on the motherboard
...even removed the motherboard battery and replaced it (following other internet articles
about my motherboard and how to do it)...all did nothing

I have a CD called "Ultimate Boot-up CD" and it will Run...this is the CD that got me in
trouble and in this situation...ONLY because i was messing around with features that I
was ignorant about

If it matters...this Ultimate Boot-up CD also has a program on it called "Partedmagic"
it is supposed to be for partitioning or something...but only through this program am
I able to access the internet through Firefox...I also have access to a laptop with the
ability to burn CD's, not DVD, if I need to create some other boot up CD to fix this
Why I think This Happened

Attempted to use "Ultimate Boot-up CD" to retrieve photographs from a Ten year old Hard Drive
from my very first computer (Maxtor 40 Gb)

My new computer (currently mr.blinking cursor black screen) has connection... Read more

A:Blinking Cursor, Black screen, no Safe Mode

Have you removed the Maxtor 40GB drive from the system? If not, give this a shot and see what happens for starters.

2 more replies
Answer Match 102.48%

I decided to start a different topic because an earlier issue became something else. Earlier I was experiencing problems with thumbnails being mixed up and a system restore was suggested.
Before the system restore I also followed a guide which detailed specific Windows updates to uninstall (something to do with tracking software).
It's worth mentioning that I've been able to restart normally after uninstalling certain tracking-related things.
After attempting a system restore I got stuck on a black screen with an active cursor. I can't get into safe mode and nothing in the repair options seems to be helping. I don't have a Windows 7 CD.

A:Black Screen & Active Cursor, can't get into safe mode

Please close this topic. I somehow managed to get back into my computer after a long repair scan (that didn't work before).

2 more replies
Answer Match 102.48%

I seem to be having the very common problem of a black screen with just a moving cursor. I have tried Safe Mode, Last Good Configuration, and every other option in the F8 menu, but always just the black screen.
I have brought it to a computer shop, where they told me to re-install everything. This is not an option now. I want to make sure that I have tried everything to get my data back, before even thinking about re-installing. 
I read about FRST64 and wondered how to continue, because obviously I do not understand anything about logs, and I don't know if this FRST64 can fix it on it's own, or just scans for problems. And if it just scans, then what do I do with that?
Some guidance would be very much appreciated.

A:Black screen - moving cursor - no safe mode

If you can't boot into Windows you can't run FRST64, so that is not an option. This problem is pretty common, unfortunately it could be caused by one of several reasons, hardware (ex. RAM), software (windows or driver/s), or an infection. Just to set your mind at ease, you can use a program like Ubuntu to recover your data.  To do this use the instructions below. Please download Ubuntu, you will need to burn this to a CD in order to make a bootable disc.   To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it. Insert blank CD or DVD into your CD/DVD drive. Open ImgBurn, and click on Write image file to disc.  Click on the Browse for a file icon:  Locate the ISO file you want to burn, and click on the Open button. Click on the blue arrow to start burning the bootable CD.  Please note:  In order to boot from this disc you may need to change the boot order in the BIOS to make the CD/DVD-ROM the first device in the boot order, and the hdd the second device. At HowToGeek there is a good tutorial for using Ubuntu to recover data from a hdd. What is the Make and model of this computer? One thing which we can do is to do a repair installation of Windows 7.  ***Edit:  Please excuse the duplicated instructions for burning a disc.  Both set of instructions contain this information.*** Instructions for a Windows 7 Repair installation. A Windows 7... Read more

6 more replies
Answer Match 102.48%

Hey guys, I seem to be having trouble, and I'm not terribly inclined with laptops and computers, mine is an HP G62 laptop, and that's about as far as I know about it. The other day I went to use it, opened it up, I had 3 tabs open (google chrome), and I tried to open a new tab. All new tabs were freezing, and my itunes had frozen as well. I tried closing the laptop, hoping it would go into sleep mode, but it didn't, it stayed running. I reopened it and the screen stayed off, so I did a hard reset (holding the power button to turn it off) and started it back up. I started it in normal mode, and logged on, but after loading from the log on screen, it went to a black screen with just the cursor, and stayed there. I did another hard reset, and started it in safe mode, and now this is how I'm currently running. I've tried disabling the display drivers and restarting, that worked momentarily, but froze shortly after. Next, I tried a system restore, which did absolutely nothing, and then I ran chkdsk and, again, nothing. After all this, I decided to try uninstalling the display drivers, which, once again, did nothing. This seems to be all the info I have gathered from online, and through friends' help, there seems to be nothing left to do that may fix this problem. Anyone have any idea on where to go from here?

A:Black Screen in Normal Mode. Only Safe Mode Works.

Hello ericberard,


You?re having a problem with the computer going to a black screen.


First test the hardware.

Turn off the computer

As you power it back on, tap the F2 key. This will load hardware diagnostics.

Once the screen loads run the startup test.

If this is windows 7 and the startup test pass.

Power back off the computer.

As you power it back on, tap the F8 key. This will load Advanced Boot Options.

Select Last Known Good Configuration.

This will take the system back to when everything was working correctly.


Clicking the White Kudos star on the left is a way to say Thanks!


Let me know how everything goes.

Have a good day.

9 more replies
Answer Match 101.64%

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...


More replies
Answer Match 101.64%

First im sorry that i cant run your sys info program im in safe mode and it wont let me run it. I have hooked my HP pavillion 6000 using 2 amd core II processers, and a raedon 3600 graphics card from ati. I can get more info later if you need it. I have hooked my PC to my Sansui 40" HDLCD tv to use as my monitor. it works for a time and works great then at random intervals sometimes 2 hours sometimes a week the image goes black. this is not sleep mode i have fixed all the settings for this occurance, i have tried to update the driver from ati but the pc is having trouble installling the software. when the screen goes black it will only work in safe mode. I can restore the pc to a previous version a few days prior and it works for a time but the same problem occurs please help i like using my pc like this and would like it to work properly.

A:Black screen only works in safe mode

14 more replies
Answer Match 101.64%

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

4 more replies
Answer Match 101.22%

I have been going crazy with these types of issues. Windows 7 boots to a black screen with a mouse cursor that I can move.  However I cannot boot into windows normally or in safe mode .  Things I have tried that have been unsuccessful are.

Sytem repair from OS disk
System restore (no restore points)
Virus scans from Hirems boot disk
Fix Boot Fix MBR
Last known Good Configuration
Command prompt from os disk and checked HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon  Shell value = Explorer.exe  and userinit value = C:\WINDOWS\system32\userinit.exe
Mawarebytes PE bootdisk 
I'm sure I'm missing other things I have tried.   The only time I have been able to resolve these without reimaging is when there was a restore point.  I really need to figure out what I'm not doing before I end up losing it haha.  
Thanks for any help you can provide.


A:Black Screen with Mouse cursor only in both normal and safe mode

I will ask another that handles these non -booters to look here.

16 more replies
Answer Match 101.22%

Hello all, first time post. Earlier this week my HP desktop forced shutdown while browsing the Internet using IE9. Upon reboot the HP screen loaded, afterwards a black screen with a flashing cursor appeared. I had used CTRL+ALT+DEL function in which my computer rebooted. Showed the HP screen and immediately showed the black screen with a flashing cursor. Again no mouse cursor was available. I performed a diagnostics check in which the CPU, HDD, etc. checked out, restored BIOS to factory settings, even placing the HDD as priority 1. I inserted the Windows recovery disk and attempted a start up repair, and a restore point with no favorable results. Through the recovery disks command prompt I accessed all my music and documents, so I assume the hard drive is still functioning. I'm thinking as a last resort of performing a repartitioning of my hard drive and performing a clean install of Windows 7.

Any ideas on what I can do to solve this problem? Any help would be greatly appreciated. Thank you, Anthony.

A:Black Screen With Flashing Cursor. Cannot access safe mode.

I've had this problem before on a clients machine and the problem was with the "MBR" (master boot record)

Have a looky over here pal, maybe this might help

MBR - Restore Windows 7 Master Boot Record

Use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows

2 more replies
Answer Match 101.22%

I have an HP desktop e9200z with Windows 7 Home Premium. I was on the internet, when my computer rebooted itself and took me to a black screen with a blinking cursor in the upperhand lefthand corner. It occurs before the welcome to windows screen. I can get into BIOS and the recovery manager, but I cannot get into safemode. I set the BIOS to the default settings by hitting f5. I also ran a repair, but it says it cannot successfully repair the system. Not sure if this matters, but I noticed this in the log

Problem Signature 07: NoOSInstalled

I tried doing a restore, but I keep getting the black screen with cursor. Is there anything I can do other than reinstalling to factory settings? I read that it could be a master boot record issue, but where in the recovery manager can i fix that? thanks!

A:black screen with blinking cursor....can't access safe mode


Originally Posted by kikkilee

I also ran a repair ...

I tried doing a restore ...

How did you go about doing this? Did you boot from the Win7 installation DVD disk to attempt them?

2 more replies
Answer Match 101.22%

So, basically the problem with my computer is that when i start windows normally it gives me a black screen with cursor. I searched in this forum and other forums for help but nothing helped. i tried loading in safe mode but it hangs in classpnp.sys, tried restoring, tried recovery options still doesn't work. Also, tried re-installing windows, but when pressing install it would give message on the screen "Setup is starting..." and it just loads, and nothing happens, i gave it an hour or two before i gave up. I am sure the CD is fine because it worked on the same pc before. It is windows ultimate 32 and 64 bit and computer supports both.
I have a Dell computer and it is not old, I bought it like 6months ago. If anyone could help, i would really appreciate it. Thanks

A:Black screen with cursor, safe mode wont load

Hi Gloom . Welcome to Sevenforums

See if this works for you


1) Power on the laptop
2) Press F2 key to enter the BIOS
3) Go to "Advanced" menu
4) Go down to "System Config"
5) Change SATA Controller from "AHCI" to "Compatibility(IDE)"
6) Press F10 to save and exit

9 more replies
Answer Match 101.22%

My Father was watching a video and since then the only thing on his laptop is a black screen with a white cursor. Pressing control alt delete brings you to the usual screen where you have options to start task manager, restart/shut down the computer. Starting the task manager simply brings you back to the black screen with the white cursor. Selecting to restart or shut down the computer will briefly show the desktop while it's either shutting down or restarting. Which leads me to believe that the black screen is something running, possibly related to the video that he was watching, that won't release 'focus' for lack of a better word.
I've tried starting the laptop in safe mode and it successfully starts in safe mode with or without networking, but immediately shuts itself down. I haven't tried safe mode with command prompt.

A:black screen with white cursor safe mode not an option

A white blinking cursor on a black screen usually means the computer is looking for an operating system to boot from, and can't find one. You say your father was watching a video on the computer. Was it a DVD? Many times, computers are set to boot from the CD/DVD player first, and if a movie or music disc is left in the CD/DVD tray, the computer will try to boot from it. And of course, it can't. Check there first.
If that's not the case, and he was streaming a video over the Internet, you will have to run some diagnostics on your hard drive to determine what the problem is. It could be a bad cable connecting the hard drive to the mother board, it could be corrupt/damaged system or boot files, or the hard drive may just be dead. What kind of hard drive is it? What make/model of computer? What operating system?

3 more replies
Answer Match 100.38%

I cannot boot my XP machine

In safe mode it also says safe mode in white text in each corner and shows windows build details at the top.

I have trying going back to previous good config - same problem

A normal boot just leads to a black screen with a movable mouse arrow - no sign of a login screen.

I have tried a recovery reinstall from a an XP pro CD from another computer - this took about 40 minutes and went through all the steps normally (with normal graphics displayed duting the reinstall) but after finishing the same problem is still there.

Only now the windows build info in sfae mode reports SP1 (originally didi not as the computer was supplied with XP before SP1)

I am at a loss to know what to do to get the machine wordking without a refomat of the hard disk, whcih will destroy all my data, and my partners stuff too - mostly not backed up, as usual...

Please help



A:Cannot boot XP Pro, same problem in safe mode, black screen with working cursor

11 more replies
Answer Match 100.38%

Hello! Thanks for helping:
So I built my computer two years ago and it has been running strong ever since. I went to Vegas for three days and came back and it seems like this happened out of no where.
Windows boots up just fine, but then instead of a login screen, I get that black screen. I have googled it and most people are able to CTRL+ALT+DELETE and stuff like that; I cannot even do that.
I have tried running in safe mode, same deal. I have tried in low-resolution mode, same deal.
What is weird is that I can dual boot into Linux (I installed Ubuntu a while ago) just fine, in fact, I am posting through Linux on this very computer.
I have tried to use Windows 7's system repair that is through the computer, or whatever, no cigar. and my last restore point was in 2011, I would rather not resort to that.

Here are my system specs:
Motherboard: MB ASUS SABERTOOTH X58 LGA1366 R
Graphics Card: VGA GIGABYTE|GV-R685D5-1GD R
Power Supply: PSU CORSAIR|CMPSU-750TX 750W RT
CPU: CPU INTEL|CORE I7 950 3.06G 45N R
My Windows booted harddrive: SSD 64G|ADATA AS596TB-64GM-C R
All my other files+Linux boot harddrive: HD 1T|SAMSUNG HD103SJ 32M 7K %
Memory: MEM 2Gx3|PATRIOT PV736G1600ELK R

I remember doing an Avira Scan, and a Spybot Search and Destroy Scan like a week or two ago, but I swear I have rebooted since then, of course, so I do not think it is that.
I am worried that it is my graphics card, but then why would Linux work? Perhaps it is the graphics drivers, then? Is there a way I cou... Read more

A:Black screen with mouse cursor. (No task manager or safe mode)

You can download a legal copy with SP1 integrated from here:

Windows 7 Direct Download Links

Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file.

You can do this on any computer capable of burning a DVD.

YOU MUST HAVE A VALID KEY TO INSTALL THIS .ISO. The one on the COA sticker on your computer will work.

You can also create a bootable USB Flash drive (4GB or larger) to install Windows 7 from.
Download and run Universal USB Installer – Easy as 1 2 3
Select Windows 7 from the first drop down list, all the way to the bottom
Select the downloaded Windows 7 iso file
Select your USB flash drive
Click Create

For techies or folks who work on computers: Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.
This will fit on a 6GB flash drive or can be burned to a DVD.

3 more replies
Answer Match 100.38%

The problem: when i power up my computer it goes thorugh its full boot mode.  I get my login screen for password, enter password and then the computer finish it's boot with a black screen and the mouse cursor active.  I can't do anything except move the cursor around.
What i can do: I can boot the computer in Safe Mode and have full functionality in that mode (for which i was able to backup personal files).  I tried one function where you can roll the computer back and that didn't work.  I am currently trying 'Startup repair" and waiting for that to finish. It finished and failed: "BadDriver"
How it started: It started when a system update popped up on my screen (faded out the main screen ann a dialog box popped up in the center of the screen asking if i authorized this update.  I cannot remember the specifics, but it was for updating some flash drive or something. Like an idiot i absentmindley clicked ok and it ran the update then rebooted my computer and that's when the problem started....
Help please!

A:Windows 7 - Black screen w/active cursor but can boot in safe mode

Hello, and Welcome
Can you do a system restore to a date before the system update?

5 more replies
Answer Match 100.38%

My husband was watching video
when pc 1st just shut off. He cut it back on and began watching same video and again it shut off. When he tried to restart this time he got black screen with blinking cursor in top left hand corner. I have tried running the pre-boot system assessment numerous times and says everything passes but then it hangs up at end when supposed to go into dell diagnostics . I have only gotten results saying pxe-e61-media test failure check cable and pxe-mof-exiting pxe rom. I know my dvd drive is messed up due to it not being able to read my windows cd so I am unable to do a reinstall of vista. Is there anything I can do to get windows to load. Goes straight to black screen after dell logo. Also nothing happens when press F8 so cant boot pc into safe mode. Tried taking battery out and tried leaving it on for awhile to see if would finish loading and nothing. Please help!!

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Answer Match 99.12%


I have a black screen problem after I run chkdsk with my Win7 drive. So far I've managed to work around the problem by disabling auto chkdsk on my drive. How do I fix this permanently?

Specs are below. Here is what I've done to help correct the problem:

1) Run Trend Micro online scan found one virus and 5 trojans. Fixed
2) Updated the video drives of my Nvidia 9500 GT video card
3) Lowered screen resolution in screen
4) Raised Refresh rate in Monitor.
5) Disconnected and reconnected VGA monitor
6) Changed cluster size
7) Scanned for bad clusters
8) Downloaded and ran black screen shell ext fix
9) Created a New profile and booted into it
10) I am unable to run sfc /scannow
I can boot into safe mode fine.

After I get Black Screen, I can go back to the original state with Norton ghost 15.

Here are my specs

Drive C: W7 Home Premium 80GB NTFS (IDE)
Drive D: WinXP Pro sp2 80GB NTFS (IDE)
Drive E : Storage 80gb (IDE) -2nd half of Drive "D"
Drive F&G DVDRs

Seagate 400GB Sata Storage 2 Partitions
Seagate 400GB USB Storage 2 Partitions (external)
Phenom II 5500 (3.2ghz) CPU
4GB DDR3 Ram
Nvidia 9500GT PCIE 1GB video card
Creative 128bit sound card
Earthlink DSL 6000bps
Floppy drive, 56K dialup, Optical Mouse, Keyboard, 21" CRT

A:Solved: Black Screen of Death with Cursor after chkdsk, can boot into safe mode

14 more replies
Answer Match 99.12%

Having an issue with a laptop that has Vista installed.  I am getting the dredded black screen with movable white cursor.  There are no system restores available and I cannot start in Safe Mode.  I can start from a recovery disk to access the command prompt
I have seen many people running FRST in this forum for the same issue.  I was wondering if anyone would be able to try and assist me and, if they recommend me attempting to use the FRST program, I can post the results.

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Answer Match 99.12%

I'm writing this on my phone cause my pc doesnt work. Its screen went black after I used Windows tool to restore a damaged USB stick. I rebooted my pc and when I don't go into safe mode, it tries to do a file check but this fails and it then proceeds to a black screen where I do have my cursor and can move it, but thats it. I have tried many reboots but or doesnt change anything. Getting a little desperate now. Does anyone know a fix?

you can find a picture of the screen i get before going to the black screen upon startup here:

A:After repairing a USB stick my pc went to black screen. Only works in safe mode since

7 more replies
Answer Match 99.12%

This is my wife's laptop. The problem started recently, about a week ago When she starts the laptop, often (but not always) there is the hp logo, and then the screen goes black. It does not always happen, and sometimes it happens when the laptop has not been used for a few hours.

The screen seems to wrok okay in safe mode, bit has problems in regular mode. The laptop is about 4 years old, came with Vista, but now has Windows 7 premium home edition. I reinstalled windows 7, but the problem has not been resolved.

Grateful for your advice. Should this laptop be discarded? Repairs are quite expensive in Switzerland, and rather than spend good money on an old laptop, I would prefer getting a new one, if an easy solution can not be found. HP G60-235DX Windows 7 (32 bit), 3GB RAM, plenty of free HD space.

Many thanks.

A:Solved: Screen is black in Windows, works ok in safe mode

6 more replies
Answer Match 97.02%

As the title says.
After system 'Repair' safe mode works 'BLACK' screen at normal reboot.

Win XP media edition sp 2 dell dimension e520

Could not boot up today "Windows\system32\config\system" file corrupted or missing.

Went for System "repair" --only problem I noticed was Dell restoration disc doesn't have SP2 -- Repair seemed to go ok, but at the end, the reboot got as far as the Windows Splash screen and then went Black-- no curser or mouse either -- nothing.

Several reboots --same thing.

Reboot to safe mode and --Voila -- I'm in --Took 30-40 seconds to get past the Black screen but I'm in.
Next reboot -was safe mode with Networking and here I am

All data and settings intact.

Yea !!

several mre tries to reboot normally result in a 'Black' screen.
Thought it may be video drivers but search for updated ones found nothing.
Is it possible that the 'Repair' took me back a step and the video drivers are to advanced for the system now -- so a roll back may work??

Am able to back up everything --
A reformat and fresh install not out of the question -- just hate to spend the time setting everything up again. Would very much rather repair what I have if possible.

Home all night and will be playing around with this -- all idea's greatly appreciated.


A:after system 'Repair' safe mode works 'BLACK' screen at normal reboot

Hi Zappafrank,

Since you are able to boot your computer into safe mode, back up your files ASAP just in case something else happens which can cause your files to be in-accessible. Boot the computer into the recovery console and try to fix the master boot record.

Hope everything works out well for you.

3 more replies
Answer Match 97.02%

Hi there,

My Samsung netbook failed on me today. Last time i used it was last night when i saw a nasty little trojan had infected my machine, so i turned off my wireless and let Sophos anti virus run. Turned off machine this morning (everything seemed ok at that point bar 23 iexplore windows open - guessing that was the trojans doing).

Anyhoo when i went to boot up the machine today it went to the grub menu without issue. So far so good. Ubuntu also boots without issue. So its not a complete HD failure then. The problems occur when i try to boot the windows partition. If i try to just boot all i get is a black screen with bugger all happening. If i boot to windows and then push F8 to get the windows boot menu up no matter what option I choose all that happens is that white progress bar appears at the bottom of the page, fills up about 1/5th of the way and stops and that is it?

Not really sure where to start here, did see a suggestion of using a windows recovery CD but my netbook doesnt have a cd drive :-( Any suggestions greatly appreciated.

A:Black screen after Grub selection (safe mode fails too) - Ubuntu still works though

So, is your netbook a dual-boot Ubuntu / Win7(Starter)?

Re: Recovery CD... a usb cd will probably work.
It may also be possible to make your recovery "disk" a thumb drive.
BUT... the recovery cd needs to be made before disaster strikes.

Since your issue began with Malware, and
Since some "recovery tools" require a "virus free" drive to avoid completely "borking" an OS partition,
I would suggest that you start with the Virus and Malware Removal forum.
I don't know if they can help you, (working from Ubuntu), or not... but I do think it is the place to start.
Try posting a new thread there , with the same information.
See what they suggest.

1 more replies
Answer Match 97.02%

Hello all,
To get straight to the point, I have an Asus G74SX-XR1. It's got an Nvidia GeForce 560M video card. I use this computer for my karaoke business. After one night everything was fine, but then I tried to turn on my computer the next day and I got to the "starting windows" screen but then at login I got black screened. Naturally I thought a driver problem, so I went into safe mode (screen works) and tried different drivers but none of them allowed me to see the normal windows startup. 
I thought, ok, I just want and need a working computer, So I decided to upgrade and go to an SSD. I installed it and decided to reformat. Well upon reformatting, I still get the same problem!!! No login screen. The backlight is on but as soon as the finish setup screen appears I lose any graphics on the screen. Please help! Urgent!
EDIT: External VGA monitor works fine. Only laptop display doesn't. It's not the display/screen because it shows the post and starting windows perfectly.

A:Black screen at login, works in safe mode, done research no solution found

If your laptop display is only working in Safe mode, that means you have a driver issue, or you have it set to only use an external monitor.  You can go into the bios and set it to use only the laptop LCD.  Unhook the second monitor from the unit.  Also when you get into Safe mode, uninstall both the monitor & GPU drivers, along with any associated software for the Graphics chipset and monitor.
When windows boots back up, it will find and load the default Microsoft or manufacturer drivers for your machine.  Now of course, you can boot back into Safe mode, and install the drivers downloaded from the manufacturer website for your machine.  NVidia has been having issues with their drivers, both for Windows & Linux, so do not download from their site, the generic drivers for your GPU.

4 more replies
Answer Match 97.02%


laptop model "ASUS ROG G551JW"

I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it).

Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load.

Yours sincerely,

A:Black screen at startup, Can't go into safe mode because SSD

Wow um.....OK then well it seems some how one way or another your diver for your graphics card got corrupted maybe? Try leaving it on when it gets to that screen for about 20-30mins if it last that long so try that come back with the results

3 more replies
Answer Match 97.02%

When I try to start up, I get stuck on the black screen that says "windows cannot start up", and gives me the following options; start windows normally, last known good configuration, safe mode, safe mode with networking, safe mode with command prompt. I've tried all of these and it still comes back to the black screen.

This started when I was changing the startup list of programs and deleting some entries using CCleaner, then rebooted.

The first few times I got the black screen, I was able to go into safe mode and do a system restore. But then I would reboot and end up back at the black screen. After doing the restore three times, it's now just stuck on the black screen. I can't get into safe mode or boot up at all.

What do I do to boot up and fix whatever problems I created?

A:Black screen, can't startup in safe mode

You may try booting to the xp cd, and do a repair install of the os.

5 more replies
Answer Match 97.02%


I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it).

Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load.

Yours sincerely,

More replies
Answer Match 97.02%

Hello, laptop model "ASUS ROG G551JW" I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it). Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load. Yours sincerely, Eligijus

A:Black screen on startup, Can't go into safe mode because have SSD

The system should be able to boot to SafeMode even if it has an SSD.
You can't use the F8 method in W8/8.1/10 - it doesn't work
Rather restart the system while holding down the Shift key - that should get you to the diagnostics screen in Windows
From there you can try many different things.
You could also download install media for W10 and boot from that to see if you can repair the system.
If it doesn't work, then we also have to wonder about the hard drive.
Please run these free diagnostics:
If you can't get into Windows, then there's not much else to do short of a wipe and reinstall of Windows.
I've had black screen issues with other Asus systems (particularly the G20AJ) and the "fix" there is to delete the display adapters in Device Manager (while in Safe Mode)
That makes the system boot so you can see/use the Desktop in normal mode.

3 more replies
Answer Match 96.18%

I replaced the graphics card on a spare PC, but couldn't install it so changed back to the old one, but before doing so, disabled the monitor. Actually I went into Display Properties and then Monitor, Properties and under Device Usage at bottom, clicked on 'Do not use this device (disable)'

Question is, how do I re-enable it? BTW, I have it networked to other PC but can only get into shared docs

Anyway, now I get a screen view until Windows kicks in and then it goes totally blank (though I can hear Windows start via the speakers)

I've tried to start it in safe mode but it just stops with a list of driver names without going into safe mode (just seems to hang)

I tried using the last known good configuration but this didn't help either

Help please!

Thanks, Stephen

A:Changed graphics card-then disabled monitor,now black screen.Not even safe mode works

16 more replies
Answer Match 95.76%

I have no idea what is wrong with this machine. Every time it reboots, the welcome screen shows up then a blank black screen for, like, 5 minutes and then a screen that gives the option of starting in Safe Mode, Safe Mode with networking, etc and gives a countdown before it starts in normal mode whereupon it just goes to a black screen.

We tried going into Safe Mode and going back to a restore point, but it didn't help (and, curiously, there was one restore date in April 2002 which said there were no restore points on it, even though the date was highlighted, and when we hit the button for the next month, it jumped to August 2005! The computer was used in between those times as well, so I don't get that at all). We went back to the earliest restore point available.

We also inserted the Windows XP disk and went through the whole "repair files" thing, but this morning it's the same thing.

It's a Gateway. I don't know if that helps.

What is wrong with this computer? What do we need to do to fix it?

A:Black screen on startup, Safe Mode doesn't help?

Really hard to say -- is it keeping the time and date correctly?

Once in normal mode -- is the screen resolution normal?

You may need to update the display drivers.

It's an old computer and it's possible the CMOS battery has died and the CMOS settings are corrupt.

I would change the batttery on the motherboard for starters.

You may also need to to ram and hard drive diagnostics.

Sometimes the event viewer can provide some clues on recent errors.

Run eventvwr.msc and look at the system log in particular.

1 more replies
Answer Match 95.76%

My desktop PC begins to start up like normal, however after the little horizontalloadin bar disappears the screen goes black and the monitor actually goes into idle mode. I have no cursor and CTRL+ALT+DELETE is no good. If i reboot I'm able to start up in safe mode both with and without network support. I've tried to restore the system which didn't work. I bought the PC with Vista Home Premium on it so have no install disc. If anyone can help i would really appreciate it. I'm new to this. I've not recently installed anything or ran any updates...Thanks

A:screen goes black at startup..will only start in safe mode

11 more replies
Answer Match 95.76%

I am having a problem with my computer which it seems is relatively common but doesn't have any straightforward solution because it could stem from a variety of causes. 
PROBLEM: My Windows 7 Asus laptop shows me the typical startup sequence (Win logo, takes longer than normal) then just gives me a black screen with a cursor on the login screen. The cursor works fine and actually has my preferred (non-default) mouse sensitivity. The problem is the rest of the computer isn't working.
Things I've tried:
-ctrl+alt+delete on the black screen does nothing
-booting in safe mode gives me a black screen with a working cursor, as before
-ditto for safe mode with command prompt. Here I'm trying to run "sfc /scannow" to see if it repairs something. This is a solution I found via some Googling.
Other solutions I've seen suggested which won't work for me:
-Asus has a system recovery function which was working fine, but it wants to delete one or both of my HD partitions. This is simply not an option, likewise with restoring to factory settings. I spent like 20 hours playing Skyrim in the past couple days and I would just be devastated without that save file.
-One internet tech whiz talks about how he just whipped out the HD and attached it to another computer, from which he was able to scan/save data or whatever. This is a laptop, that doesn't work.
-I don't have any recovery disks lying around and I don't have burnable CDs on hand
-I d... Read more

A:Black Screen on Startup, Can't Load Safe Mode

After some messing around, the computer has started a CHKDSK. Right now I'm getting a lot of lines saying "File record segment #### is unreadable." Is this a hardware issue or can it be fixed by the computer itself? If it's a hardware issue on the C drive, am I right to assume moving my files to the (relatively unused) D drive won't solve the problem because my OS is on C? Will System Restore/ restoring to factory settings on C solve the problem?
As a side note, it turns out Skyrim saves are on the Steam Cloud so it really doesn't matter if they get deleted. I'd still like to salvage my data if I can.

13 more replies
Answer Match 94.92%

Hi guys, I've got a nasty virus on a laptop that I cna't get rid of (not yet anyway) I have not yet run HijackThis! or GMER, however I have run ComboFix, it found and deleated a file on the D drive called installer.exe. No changes. Here are the symptoms:

1) When booting into normal startup it takes about 5 minutes to get to the desktop. That is from the time I see the Windows Loading screen until the screen goes black.

2) Once I have officially logged in the screen is black. All I see is the mouse courser. Pressing ctrl alt del does nothing. Neither does pressing the Windows key.

3) Booting into safe mode brings up the desktop and the computer workes fine then.

4) All of the System Recovery files have been deleated.

5) Going to the Avast website brings up the "This site has been marked as harmful and is being blocked" screen.

6) If I make any changes to startup using the msconfig command and then restart the computer the system will hang on the Windows loading screen, restart, and then revert itself back to the way it was before (black screen)

7) I cant run a virus scan (or do anything else) in Avast (this isnt really the virus's fault, avast dosent work in safe mode.)

I'll post the logs of HijackThis! tonight, but I would like if anyone has any suggestions to help me out before then.

More replies
Answer Match 94.92%

Hi guys, I've got a nasty virus on a laptop that I cna't get rid of (not yet anyway) I have not yet run HijackThis! or GMER, however I have run ComboFix, it found and deleated a file on the D drive called installer.exe. No changes. Here are the symptoms:

1) When booting into normal startup it takes about 5 minutes to get to the desktop. That is from the time I see the Windows Loading screen until the screen goes black.

2) Once I have officially logged in the screen is black. All I see is the mouse courser. Pressing ctrl alt del does nothing. Neither does pressing the Windows key.

3) Booting into safe mode brings up the desktop and the computer workes fine then.

4) All of the System Recovery files have been deleated.

5) Going to the Avast website brings up the "This site has been marked as harmful and is being blocked" screen.

6) If I make any changes to startup using the msconfig command and then restart the computer the system will hang on the Windows loading screen, restart, and then revert itself back to the way it was before (black screen)

7) I cant run a virus scan (or do anything else) in Avast (this isnt really the virus's fault, avast dosent work in safe mode.)

I'll post the logs of HijackThis! tonight, but I would like if anyone has any suggestions to help me out before then.

A:Windows 7 black screen on startup, have to start in safe mode.

Try going into safe mode with networkingRun MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan b... Read more

1 more replies
Answer Match 94.92%

Hello everyone,

I have a Dell Inspiron with Windows 7 Home 64-bit. Here's the problem, that just started out of the blue: During startup, I get the Dell screen and the Windows logo. It gets to the point where I see the cursor (just before it should get to the logon screen), and the screen goes black. The laptop is still on, but nothing shows up.

Also.....if I try to enter Safe Mode, I can get to the logon screen. I can either click on one of the user icons and get into Windows, or I can leave it at the logon screen.....either way, the computer shows a BSOD death and then restarts. The BSOD shows a 0x0000001E code.

I haven't done too much troubleshooting, but here's what I have done: Ran startup repair from the Win 7 DVD. Used that DVD to get to Command Prompt and ran CHKDSK. If it's not a hardware issue, I'm hoping not to install from scratch or restore to an earlier date. There are some very recent files that would be gone that I really need! I've read some things about editing 7's equivalent of boot.ini, but have no idea if that's the fix.

Anyway.....thanks so much for taking the time read this. I look forward to hearing from you. If you need any more info, please let me know.


A:Black screen during 7 startup....restart with BSOD in Safe Mode

Get into Startup Repair and run it 3 times.
If that doesn't fix it, then open up a Command Prompt from the Startup Repair disk and type (one at a time, and then press Enter):

bootrec /fixboot
bootrec /fixmbr
bootrec /rebuildbcd

Press ENTER after each command and see what that does for you.

The problem here is that you can't boot to Safe Mode - so it's most likely a driver that loads early in the boot sequence.
There are ways to fix this, but you've gotta get into Windows to do most of it.
I'd suggest that you either boot to a Linux/Ultimate Boot CD and copy your data off - or that you slave the hard drive to another system and copy the data off that way.

Once that's done, you can freely experiment without the worry of losing your data.

When the system BSOD's, please get this info (the stuff in RED) from the screen:

8 more replies
Answer Match 89.46%

HP Pavilion a320n

Recently had a trojan,I thought it was dealt with.

Today when I turned it on it showed the HP screen but then just a black screen with the cursor. I restarted and tried to bring up Safe Mode but the menu won't come up. I have important school work on the computer that I need to recover!!!!

A:Black cursor ; no safe mode

Pull the HD and install it as slave or secondary on another computer.

The black screen w/ cursor and the problem with Safe Mode sound like you have a hardware problem. Either way, getting the data off is first; you can worry about fixing the computer after that.

2 more replies
Answer Match 89.46%

I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:

A:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing


Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet


Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..

1 more replies
Answer Match 86.94%

Hey all. First time poster, but big fan of the community. I'm super appreciative of what you all do here.

My issue: My girlfriend's laptop throws a stop code 0x000000ED (0xfffffA800501B410, 0XFFFFFFFFC0000185, 0X0000000000000000, 0X0000000000000000) when trying to boot windows Vista 64bit normally. I've attempted to run it in system recovery mode and after the windows logo I get to a black screen with a white cursor and no other prompt. The cursor responds to my stimulus, but there's nothing to click.
I've tried to use safe mode and I get a similar screen, but with the 'safemode' printed on the corners of the screen. From BIOS when I run a Hard Disk Test I get through the quick test at 100% but then freeze up at the beginning of the longer check.

The system: Hp Pavilion dv3 Notebook, Core2 Duo CPU 2.10ghz 4g ram bios version F.07

I'd like to recover the data if possible, and I know how much of a long shot that can be at this stage. I'd really appreciate any help.

A:stop code 0x000000ED - safe mode black w/ cursor

7 more replies
Answer Match 85.68%

I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

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Answer Match 85.68%

Hello Forum,

A few days ago I wanted to boot up my system seeing it randomly crashed the night before as I slept. To my suprise nothing happend after the windows logo was there. I tried re-bootying it a couple of times but nothing helped, so I tried the usual options like system repair, then set it back to a previouse time but nothing seemed to work, except the safe mode. Safe mode worked fine, no problems there, the only problem now being that I dont have any drivers working there. I also used the "dm-log-collector", and the file will be here too, if needed. That's pretty much it.

Thanks you in advance, have a wonderfull day,
Daniel K.

A:BLACK-SOD before login into W7 (No coursur, safe mode works)

Probably you have installed Service Pack one after receiving some BSODs a few days ago?

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
Do it in Safe Mode, then try to boot back in normal mode. Report us the situation after doing it.

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Answer Match 84%


My laptop has just started hanging just after I log in and the desktop icons appear - the spinning circle next to the mouse pointer won't disappear and I can't click on anything - It runs ok in safe mode. Can you guys help? My laptop's a dell xps, running windows vista

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T8300 @ 2.40GHz, x64 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 3581 Mb
Graphics Card: NVIDIA GeForce 8600M GT , 256 Mb
Hard Drives: C: Total - 464012 MB, Free - 59963 MB; D: Total - 10239 MB, Free - 4822 MB;
Motherboard: Dell Inc., 0D501F, , .DF9N04J.CN7016687Q0D3G.
Antivirus: None

Many thanks!


After the latest round of hangs/crashes, my laptop performed scandisk before starting up in safe mode, and I got a 'windows has recovered from an unexpected shutdown' message with this info in the window:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 2057

Additional information about the problem:
BCCode: 8086
BCP1: 00000000
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement:
... Read more

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Answer Match 84%

Moved to Virus & Other Malware

A:computer freezes after startup, safe mode works

Please don't post HJT logs on the Windows forums - they should be posted on the Virus & Other Malware Removal forum here (as it says at the top of the forums list page):

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Answer Match 84%

Running Windows XP Professional. Monitor flickers randomly after startup, mouse displays in triplicate (sometimes), task bar clock has a line through it, then the machine restarts. Attempt system restore to an earlier time fails. Malwarebytes, AVG, Avast and SuperAntiSpyware find no malware or virus. Machine has no issues in safe mode with networking. Any idea if I am dealing with an infected machine or video issue? Never seen anything like this. Thank you in advance for your assistance.

A:Monitor flickers after startup - Works in Safe Mode

Video Card Issue.

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Answer Match 84%

Running Windows XP Professional. Monitor flickers randomly after startup, mouse displays in triplicate (sometimes), task bar clock has a line through it, then the machine restarts. Attempt system restore to an earlier time fails. Malwarebytes, AVG, Avast and SuperAntiSpyware find no malware or virus. Machine has no issues in safe mode with networking. Any idea if I am dealing with an infected machine or video issue? Never seen anything like this. Thank you in advance for your assistance.

A:Monitor flickers after startup - Works in Safe Mode

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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Answer Match 84%

So I posted here before about my laptop having BSOD problems whilst playing games (Multiple BSODs caused by ntoskrnl.exe (apparently) when playing games) and with help came to the conclusion that after 5 good years of use it is simply just dying and can no longer run games or anything strenuous. I just used it for browsing and other non gaming tasks since then fine.

However it's now gotten to the point where I can't even start the computer for more than a minute without crashing into a BSOD. It logs in and gets to the desktop, but will soon show the error screen. Since then I have had to use safe mode to do work or do whatever I am doing which is a bit handicapped and awkward. I found it interesting though that I was able to run games that were previously unable to even start in normal mode in safe mode (with some somewhat unplayable lag but it ran). Isn't this supposed to indicate some sort of software error? I don't know much if anything about BSOD errors and I am probably being too hopeful that my laptop could be restored to its pre 2014 state of glory, but maybe if someone could see what's going on and perhaps at least make normal mode functional again I would be very grateful. Even if just to say the laptop is screwed again.

Here is the SF file: Attachment 309635

It may contain errors from games and the previous thread's problem but at a certain point after that they should all be shortly after booting errors. I hope that it's obvious which ones are which but if not I... Read more

A:BSOD few moments after startup, but works in safe mode.

Hi Mr. G - it would be most helpful if you provided a zip file of only the .dmp files pertaining to your current issue. To the best of my understanding, when a computer runs in the Safe mode but not in the normal mode, that is an indication of either one or more bad drivers and/or bad third party software. As soon as you can post the pertaining .dmp files, I hope to be able to isolate down the most likely cause of your current inconvenience.

To save some time, please post an image of your Device Manager.

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Answer Match 84%

My computer starts in Safe Mode without issue. Unfortunately, normal start-up is extremely slow and unresponsive. Any help that is offered is greatly appreciated!

Malwarebytes Anti-Malware
Scan Date: 12/15/2014
Scan Time: 5:10:21 PM
Administrator: Yes
Malware Database: v2014.12.15.05
Rootkit Database: v2014.12.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: Todd
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 323602
Time Elapsed: 28 min, 29 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)


DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 11.0.9600.17420
Run by Todd at 17:48:20 on 2014-12-15
Microsoft Windows 7 Enterprise 6.1.7601.1.1252.1.1033.18.3572.2238 [GMT -5:00]
AV: McAfee VirusScan Enterprise *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
==... Read more

A:Safe mode works well, normal startup is very slow

Welcome aboard

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.


Download RogueKiller from one of the following links and save it to your Desktop:

Link 1
Link 2
Close all the running programs
Windows Vista/7/8 users: right click on RogueKiller.exe, click Run as Administrator
Otherwise just double-click on RogueKiller.exe
Pre-scan will start. Let it finish.
Click on SCAN button.
Wait until the Status box shows Scan Finished
Click on Delete.
Wait until the Status box shows Deletin... Read more

29 more replies
Answer Match 84%

Hello everyone,

I don't know if it's the good place to post my problem, because it's not a real BSOD, but it's still a freeze.

So, here is the full story:
A week ago, I got an update to my Avast Free Antivirus. After I installed it, my Windows began to freeze something like 30 minutes after the login screen.

The problem is the following: 30 minutes after startup (I didn't time, but it's almost always after the same time), one by one my programs begin not to respond, and after a few minutes nothing works anymore. I can still move the mouse, but the interface doesn't react. The only way to shut down my computer is to do a hard shutdown.
In Safe Mode, there is no problem, I'm using SM with networking right now.

I tried to disable all the startup programs, but Avast, McAfee, and some other programs still launch themselves.
BTW, Avast works, so I don't think the problem lies in Avast itself
I don't think it's a hardware issue; I have already done memtest86, checkdisk.
I don't know if the problem lies in Avast itself, or if Avast damaged something during its update. But if you're absolutely sure the problem lies in Avast, I can try.

Here are my specs:
HP ProBook 4540s
Intel Core i5 3210M with Intel HD Graphics 4000
GPU : Intel + AMD Radeon HD 7650M
Sound: IDT Audio Hd

I give you also the dm logs.

Thank you for your help.

A:Windows freezes 30 min after startup, works in Safe Mode

does the computer freeze when it is left idle? or it freezes even if you are working?

2 more replies
Answer Match 84%

Hey Guys,

I keep getting random BSOD's. Would someone be so kind to check my dump file?

BCCode: 1e
BCP1: FFFFFFFF80000003
BCP2: FFFFF800030CDA38
BCP3: 0000000000000002
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

If additional information needed, I will try to provide it.

Many thanks to those who try helping me out

A:BSOD on startup. Everytime, works only in safe mode

This was an easy one. I do not care if you paid for it or its free, uninstall AVG, but make a system restore point first. For testing purposes download the free Microsoft Security essentials. MSE is made for windows, no one has ever had a BSOD due to MSE. Once you are satisfied that the BSODs have come to an end you can continue with MSE or use AVAST. both are free.

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Richard\AppData\Local\Temp\Temp1_GEC-PC-sri_14_01_2015__220012,\011415-17596-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`03006000 PsLoadedModuleList = 0xfffff800`03249890
Debug session time: Wed Jan 14 02:50:40.616 2015 (UTC - 5:00)
System Uptime: 0 days 0:01:17.990
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* ... Read more

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Answer Match 83.58%

Yea trying to get ino safe mode. When I do hit safe mode and choose my account to log on instead of going to my desk top the screen goes blank and the words safe mode appear in all four corners.
Any help would be great!
Have a good day

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Answer Match 83.16%

I am receiving the BSOD on startup consistently. Safe Mode works properly (I'm posting in it). SF file attached.

Prior to the consistent BSOD, I would receive random BSODs, mostly while gaming. Each time, I cleaned the PC, ensured all fans were operating, and monitored temperatures.

Thank you for any assistance.

A:BSOD on startup, Safe Mode works properly, 0x000000e1

Hi dmacko.

If you are on any other place with this issue, make it sure that you will not mix the suggestions up. There is a fair chance that the two different sets of suggestions may cause a greater damage.

The BSOD dumps are not providing adequate information about the crashes. But all those are stop 0x1E. As per, STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

As you are saying that Safe mode is working properly, the first suspect is any driver.Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.


If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally ag... Read more

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Answer Match 83.16%

I have a custom built Dell desktop which freezes every time it's turned on after a few minutes in normal mode. This occurs whether I'm doing anything or let it idle at login or desktop. It's a total freeze where I cannot move the mouse, click on things, or input with keyboard (caps lock won't turn on/off). The only way out is to power off the pc. I am running windows 7, have an ATI Radeon graphics card and studio xps 7100 motherboard. I'm really not sure which specs if any are relevant , I can give more specific info if needed. The computer mostly runs fine in safe mode although it has crashed similarly a few times.

I've tried a number of things to fix this. Virus scans from malwarebytes, MSE, and superantispyware found a few minor things but didn't fix the crashing. My power supply had been making horrible noises and overheating for a while and just recently got quiet again so I replaced that, figuring it was probably dying, but the freezes have continued. I've cleaned out the inside of the case, but no luck. Following advice posted to people with similar issues I tried a clean boot which didn't fix the freezing, system restore which also did nothing, and uninstalled malwarebytes which also didn't change anything. I have also tried running sfc/scannow in cmd.exe which caused safe mode to freeze twice. I tried unplugging my video card and turning on the computer (I think my motherboard has integrated graphics?) but it made a horrendous high pitched screeching noise so I powe... Read more

A:Complete freeze shortly after startup, safe mode works

How old, what model and what is the hardware? Sounds like dying hard drive do you hear any clicking when the system is running?

5 more replies
Answer Match 83.16%

I'm not a Windows whiz by any means, but I'm usually able to solve the problems I run into on my machines. This one's got me stumped:

I leave my Sony Vaio VGN-FW290J, running Windows 7 SP1, running one night while I go out for some errands. On my return, the thing has crashed pretty bad (I-can't-even-move-the-mouse bad). Whatever. I do a hard restart of the computer, decline safe mode, and the thing starts up just fine. Well, it was pretty slow, actually. Windows freezes up on me within two minutes (it's still loading up startup programs during that time). I entered into a cycle of startup, hard restart, startup, hard restart, ... until I was convinced of the permanence of the issue.

I became unhappy then, since I knew something was wrong, and this computer hadn't had a real problem in about 4 years of usage.

My first thought was to do a virus scan, so I booted into safe mode and started Avast to get cracking. Two "threats" were found in a full scan: both were very old files. I removed them and I still had the same problem.

I then deactivated every single startup program except the ones I thought were absolutely necessary. No beans. I currently have these set to autostart:
Alps pointing-device driver (Tracker Pad)
HD Audio Control panel (Audio Card)
Realtek Voice Manager (Audio Card)
Microsoft Windows Operating System
ISB Utility (Battery Utility)
Catalyst Control Center (Video Card)
I'm not really sure what to do. I haven't been able to localize the crashing to... Read more

A:Windows 7 freezes up soon after startup - works fine in safe mode

If it works fine in Safe Mode and its not related to hardware, I would assume that you have an application that loading at startup that is causing you some problems. So why dont you use msconfig to scale back all the startups and then add them back to see which is causeing the problem

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Answer Match 83.16%


Windows XP on a Gateway. SP3. Recently the computer has completely frozen upon startup; I turn it on, it gets to the desktop, and BOOM- I get the hourglass, the hard drive light stays steadily on, and I can't click on or do anything. Sometimes I can see the regular cursor, but it turns into the hourglass when I scroll over the start button or anything down there on the taskbar. Sometimes everything loads up OK and then it freezes a minute or two later; sometimes it won't even load up everything before freezing (for example, I ahve Google Talk set to start with the start up and sometimes it can't even do that).

I am able to use the computer in safe mode and even connect to the internet in safe mode... but still, this is lame, lol.

any ideas?

A:Complete freeze upon startup; works fine in Safe Mode

it would indicate something in the startup folder

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

6 more replies
Answer Match 82.74%

I have a Dell Inspiron, not always but sometimes on start up it restarts to a black screen with a white cursor. Safe mode does work. I don't know why it sometimes does this or what makes it stop. I have tried just letting it try to load up for as long as an hour with no change, sometimes restarting has fixed it but sometimes (like now, it has done nothing no matter how many times I've tried).

Any help at all would be greatly appreciated.

A:Restarts with black screen/white cursor (non-blinking), SAFEmode works

Any input would help

5 more replies
Answer Match 81.9%

Hello everyone,
My computer was working fine yesterday. This morning when I start it, it becomes unresponsive. The mouse works on the desktop, but nothing responds when I click them. I have restarted in safe mode, and everything seems to work. I looked under my system restore and all the restore points are gone. I ran MalwareBytes and SuperAntispyware just yesterday and neither detected anything and I have not installed or downloaded within the last few days.
I have tried running error-checking on C: drive, but it fails to run when I restart. It says "Cannot open volume for direct access. Autochk cannot run due to an error caused by a recently installed software package." It then says to use system restore, which I cant because all points are missing. The only thing I have installed in the last week was Adobe Photoshop CS4.
I ran CCleaner yesterday as well and I think something of photoshop was flagged for cleaning, and I let it clean it... However, I restored the changes today using the CCleaner restore file to see if it fixed it, but no change.

I just tried opening Photoshop in Safe Mode and got a message saying that Liscensing for the product has stopped working and requires my computer to be restarted before it can be launched.....Error: 148:3
I suspect this might have something to do with the problem...but no Adobe program is set to run on I'm not sure why that would be bogging it down. I cannot check Task Manager during normal startup t... Read more

A:Windows 7 slows/freezes on normal startup, works in Safe Mode

In Safe Mode you can call up MSCONFIG via Start/Run or WinKey-R, and see what's starting behind the scenes. Selectively turn off a few things at a time and see what happens. You can also go to installed updates in Control Panel/Programs and Features and sort by date to see what's new from MS.

9 more replies
Answer Match 81.9%

Dear Experts,
I am having Dell Laptop Inspiron 1525, purchased in August 2008.
2 days back machine didnt shutdown. I did shutdown using power on/off button.
After that my laptop freezes after 3 to 4 mins of start up.

I used Regpair setup to fix registry errors on 10th March '12

Please help.


A:Laptop freezes after 3-4 mins of startup, safe mode works fine

When safe mode works fine but a normal boot fails, it usually means that a driver is at fault... I would suggest that you run a disk check. You can set it up in safe mode in Computer, and right click on the C drive. Select Properties, tools, check now. Check both boxes for trying to repair... Restart normally

7 more replies
Answer Match 81.9%

Both on normal and safe mode startups, it's only a black screen with a movable mouse cursor.

- tried startup repair, no problem found
- tried sfc /scannow, told me it needed to reboot to do some repair operation, did nothing.
- system restore has no restore points
- cd-rom is dead/dying
- have an usb boot image thing and it loads files but then there is only the background image with mouse cursor, no setup or whatever appears. So, same as normal, only with a pic instead of black screen?
- tried both fail-safe and optimized bios defaults
- cleaned for dust and dis-/reconnected some wires
- doing a windows memory scan, because it seems the only option left

long back-story, short:

did a defrag a while back, there was a power loss, .dlls started not be recognized, tried to fix, but no success, found out cd-rom was dying and couldn't use the install dvd, wanted to use usb image to reinstall, but this happened so i never got the chance.

A:[SOLVED] blank screen on startup, only mouse cursor works

While you were in the BIOS, did you notice if the Hard Drive and CD were recognized?

We will need the specs of the computer, what is the USB image you talk about. You are going to need a way to boot from either a CD or USB to test the hardware.

If the hard drive was being accessed when the power failure occurred, there is a chance the drive has been trashed.

3 more replies
Answer Match 81.9%


I have Windows Vista Home Basic running on a Dell Dimension PC.

I had some memory problems and kept putting off upgrading the RAM and backing up my details on the PC (its been a completely reliable performer for the last three years).

However, the other day it froze and after an hour of waiting I hit the power button and tried to boot the machine back up.

I was then prompted to run the system repair which doesn't seem to have helped. I tried to load Windows in Safemode, Safemode with Networking, Safemode with Command Prompt and Start Windows Normally. None of which seem to work. All I get is a black screen with the mouse cursor in the middle.

Like I said, some of the data is NOT backed up and I do need to keep hold of it.. What Can I do to back up my data and what can I do to get Vista back up and running? I know I could try a parallel installation, but I'm hopeless with technology.. Is it possible to remove the hard drive and place this into an enclosure with USB and plug it into a laptop to retrieve the data? How easy is this to do? If not, what are the chances of repairing Vista to run? And is there any reinstallation method that would keep hold of my data?



A:Black Screen & Cursor - Cannot boot in any mode

run dell diagnostics

2 more replies
Answer Match 81.9%

Any help would be greatly appreciated.

I have a Dell Dimension 9200 running XP Home Edition and has been running fine with a Dell 2007WFP LCD Monitor connected via a DVI cable with a 256MB ATI RAdeon X1300 Pro PCI Express Graphics Card.

Until this morning that is. When I started up I get to the welcome screen then after around 10 seconds it goes black though the login music sounds and the disk sounds like it's all running as normal I just can't see anything (cursor included).

I use Zone Alarm Security Suite and it completed a system scan yesterday, while updating the anti virus it said that any changes would take effect the next time I started up which was this morning.

I'm able to get to my desktop via safe mode and I've downloaded the latest drivers for the monitor but I can't update the drivers because the Properties option under Settings->Advanced->Monitor is greyed out.

I'm also able to get to the desktop via VGA mode and using a VGA cable though the monitor settings are greyed out here also.
I've also tried removing and replacing the graphics card to no effect.

Totally stumped as to what to do next, the setup's worked fine for a couple of months now so strange that it would stop. I'm a self employed designer so need to find a solution soon before impatient clients start chasing me down!

Thanks in advance.


A:LCD Monitor goes black at Startup - Ok in Safe Mode

16 more replies
Answer Match 81.9%

Hello all
First time poster with problem after peforming sys restore on win7 pro 64bit.
Was troubleshooting a problem w/taskbar not staying hidden, tried to restore back 24hrs to when a java update occured. Restore seemed to proceed normally, but upon restart, it boots normally to just before the login screen would appear, then the screen goes black and all that is visible is the cursor , which I can still move.
But that's as far as it gets. Trying to boot in safe mode, or repair mode ends exact same way - can't boot in to try anything
Any ideas??

A:Black screen at boot with safe mode, system restore, or repair mode

no one has any suggestions? I also triedtoboot to my win7 dvd to see if I could attempt to repair but again, it only gets thru the windows bootscreen then goes black with only the mouse cursor showing as before.

9 more replies
Answer Match 81.9%

Please help!  Over the past week or two my computer has been running slower and slower.  Then lost the ability to download anything unless in safe mode.  Now when opening computer in normal mode get nothing but black screen.  Think I got something when my antivirus software lapsed and I wasn't protected for a bit?
Running Windows 7 64
Tried running Malewarebytes, Avast, SuperAntiSpyware, Microsoft Defender, sf scan, CCleaner and nothing has helped.  Everything comes back fine. 
I'm not very computer savy but from what I have been reading you all can help!  Much appreciated and many thanks for any assistance. 

A:I'm lost. Only open in safe mode. Normal mode give black screen.

Hello ,what is the sf scanBoot to safe mode with Networking and try running these......MiniToolBoxPlease download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.TDSSKillerDownload TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.AdwCleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double clic... Read more

3 more replies
Answer Match 81.9%

Upon resuming my computer from hibernation, it resumed to only a black screen with a movable cursor. No keys seemed to work. I left it there, unaware it was not plugged in, and the battery ended up dying. Restarting it with power gave me the Toshiba start screen, but seemed to boot immediately into, again, the black screen with a cursor.

I'm running Windows 8.1 on a Toshiba Satellite P50-A. Any help would be highly appreciated, as I use this computer for business. Thank you.

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Answer Match 81.9%

Hello! I've been having some issues with my Windows 7 recently. It started with my system randomly rebooting the past month or so. This would happen anywhere from a couple times a week to a few times a day. The last couple of days, I've noticed that it's having some trouble starting up. Sometimes it would freeze on the windows loading screen. And this evening, after the windows loading screen, it just ends up at an empty black screen with a movable cursor. I have attempted to restart several times, but I keep getting this black screen. I am able to boot up in safe mode, however, which is what I'm on at the moment.

Any ideas?

A:Black Screen with Cursor On Startup

My sister-in-law had a similar problem on her laptop and found out that she has a bad screen. That's not saying that you have a bad screen, but it might be something to look at.

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Answer Match 81.9%

When I start my computer, the windows logo animation happens, and then it goes to a black screen with a cursor in the middle. I have done startup repair a few times, and the first time it did something, but now when I try it says there there are no problems. I cannot start it in safe mode either. Also I was able to recover some files on the hard drive using a Ubuntu Live CD. I have an ASUS A53S laptop running Windows 7 Premium.

A:Black screen with cursor on startup

OK, seems that you have chosen the external display. Press n Hold the Fn key with the F key that is showing the 2 screens. This should bring you back to your desktop.

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Answer Match 81.9%

Over the past few weeks I have been having this problem where my computer will start up, post the BIOS, and get past the windows loading screen, but at that point it goes to a black screen with nothing but my cursor. I cannot bring up task manager by pressing ctrl alt delete or ctrl shift esc. It's just a black screen except for my cursor which moves with mouse input. I've tried booting in safe-mode with the same results, as well as low-res mode from advanced boot settings, but no go.
In my research I have found that many people give up, wipe the drive, and start over with a fresh install of Windows. I am trying to avoid that because starting over, setting preferences, downloading all my programs, having to find files before the wipe, seem like more hassle than just fixing the problem.
So far, I've used Kaspersky Rescue Disk 10 that I burned to a CD, and scanned for malware, but it didn't find anything to remove. Then, upon viewing a youtube video, I used the program's registry editor to see if the Winlogon Shell & Userinit entries had been altered. They hadn't and looked exactly as they should. I even ran the FRST program from command line using my Windows repair CD, but it didn't return any errors or malware either.
At this point, I'm kind of at a loss as to where to proceed from here. Any ideas?
Your response, and any suggestions, is much appreciated.

A:Black Screen with Cursor on Startup

Follow the tutorial below to create a bootable Windows 7 installation disc.
When you get to step 7b click on Command Prompt in the System Recovery Options.
When the Command Prompt open copy and paste or type the command below, then press Enter.
bootrec /rebuildbcd
Instructions for a Windows 7 Repair installation.
A Windows 7 Repair Installation will require a installation disc.
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 from the links below.  You will need to download the same version of Windows 7 that you have installed.  These images are hosted by the Digital River store which is an official distribution partner of Microsoft.  
Windows 7 Home Premium x86 SP1
Windows 7 Home Premium x64 SP1
Windows 7 Professional x86 SP1
Windows 7 Professional x64 SP1
Windows 7 Ultimate x86 SP1
Windows 7 Ultimate x64 SP1 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
Part A, Steps 1a - 6a
How to burn ISO image using Windows Burn Disk Image.
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
2.  After you have downloaded the ISO image you want to burn right click on the Star... Read more

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Answer Match 81.9%

When I start my computer, the windows logo animation happens, and then it goes to a black screen with a cursor in the middle. I have done startup repair a few times, and the first time it did something, but now when I try it says there there are no problems. I cannot start it in safe mode either. One major problem is that there are files that I really need for a school project on this computer. So, is there anything I can do to recover the files and fix my computer? Thanks.

A:Black screen with cursor on startup

more information please laptop/desktop make model

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Answer Match 81.9%

Alright, I'm getting the Black Screen Of Death on start up. (VISTA ULTIMATE)

What happens, it boots correctly up to the log in page, then once I have entered my password - it then goes to a black screen with a cursor and doesn't budge. EVEN ON SAFE MODE!!

Alt Ctrl Del works - but there isn't a Task Manager!?

Other information:

AVG was doing a virus scan - found 20+ Viruses - Reboot - This problem..
Any help here?

A:Black Screen & Cursor on Startup..

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Answer Match 81.9%

Hello, I have a Presario CQ56.
We have had this issue before. Several years ago my laptop began having startup issues, where it would get stuck on a black screen with the mouse cursor right after the Windows page. Since it's been over three years, I don't recall exactly what everything we did to fix the problem was, but I know that the problem persisted even after recovering to factory settings with disks. Eventually we gave up and replaced the hard drive and it's worked fine until recently.
Right now, the black screen w/ cursor happens for a maximum of ten seconds before and after the windows screen, but once it's up it runs fine. I know the issue is likely to get worse. If it IS the hard drive, is there a way to test this? Are there any diagnostics we can run to determine a possible cause? Should we nip it in the bud and replace the hard drive right away?
The hard drive that replaced the original was a completely different brand if I recall. I'm curious to know if this problem could be caused over time by the fact the laptop runs hot. It always has, the fans are very loud, and if I remember correctly that is a problem with every Presario CQ56. It wasn't exactly an expensive piece of equipment.
If anyone knows of possible solutions it would be much appreciated.

A:Black Screen with Cursor on Startup

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
When Speccy opens you will see a screen similar to the one below.

Does this problem happen in Safe Mode?
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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Answer Match 81.9%


I have a similar issue to this thread

Basicaly as in that thread i have a black screen with just a cursor. Accessed the web via task manager. The black screen occured straight after i downloaded Avast (To replace AVG which has been warning about a virus but could not resolve it).

I followed the istructions from CatByte, except when i try to call up Controll Folder...nothing happens *It does not open up). I am aware i havea virus of some sort, but if there is anyway to get my desktop back and possibly remove the virus then id very much appreaciate any advice you may have.

Someone else suggested a reboot. Im not sure this would work but no way to fund out as im not sure where to initiate a reboot since i cant open controll panel aps due o virus in folder.



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Answer Match 81.9%

Hello,I'm having trouble booting up. I have a Dell Inspiron 6000 with XP SP3.I had been using it without any problems for several months and suddenly a few weeks ago, my McAfee caught 2 viruses on a routine scan. I believe they were called 'Artemis'(?) I continued to run fine after that including running another full scan without picking up any viruses. The other day I got a blue screen of death but seemed to recover fine from that. Today, I just shut down my PC as usual before going out and when I tried to turn it on, I got the 'chkdsk' screen. It went throught the process and on the reboot it just stopped at a black screen with a cursor.I've tried all versions of Safe Mode with no luck, still black screen with cursor and 'Safe Mode' in the corners. I've tried Ctrl-Alt-Del and nothing happens. The only thing I can seem to do is power off manually. Unfortunately, I don't have a Windows XP CD and I'm wondering if there's anything that can be done.Any help and/or suggestions would be greatly appreciated.Thank you!

A:Black Screen w/ Cursor on Startup

Hi .Try running the chkdsk /r command from the XP Recovery Console.I believe that the Recovery Console is installed on Dells, along with info on how to access.If you cannot access the RC on your system...then follow the directions in How to Create a Bootable XP Recovery Console CD - Louis

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Answer Match 81.9%

On startup, after the Windows logo, i am taken to a black screen with a cursor.  Same thing happens when i try to boot in safe mode.  I have tried using System Recovery (loading both from a partition and a recovery disk) but the Startup Repair option does not fix anything.

Would appreciate all help.

A:Black Screen with Cursor on Startup

Hi Kwik87, and welcome to Bleeping Computer.
Since you can't boot normally or into Safe Mode I would suggest performing a Repair Installation, also known as a Inplace Upgrade.  This will not effect your data.  This process includes the Startup Repair.
A Windows 7 Repair Installation will require a installation disc.
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
Part A, Steps 1a - 6a
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
3a)  Open ImgBurn, and click on Write image file to disc.

4a)  Click on the Browse for a file icon:

5a)  Locate the ISO file you want to burn, and click on the Open button.
6a)  Click on the blue arrow to start burning the bootable DVD.

 ... Read more

19 more replies
Answer Match 81.48%

Help -  I have a Dell OptiPlex 960 with Win 7 OS SP1
My computer is giving me a black screen on normal bootup - I can hear the windows tune but then it is black
I am able to get it to boot in Safe Mode and I have tried the following: ComboFix, Malwarebytes, and adwcleaner
But it stlil boots to a black screen 
What do I do now??????

A:Will boot in safe mode but black screen in normal mode

Boot into safe mode...then do the following.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post. 

14 more replies
Answer Match 81.48%

Hi all!

Today I started up my computer (an XP machine running SP3) and after it went through the BIOS, it showed the Windows startup screen (the Windows logo with the blue progress bar), but when that was done, it went to a black screen and won't do anything else.

I restarted and tried a few different things; Start Windows Normally, and Last Known Good Configuration both got me the same black screen.

CheckDisk ran, and it made it to the end, but froze when it said "please wait while your computer reboots" ... after waiting more than 10 minutes, i hit reset and tried to reboot it myself. It did the same Bios-Windows-blackscreen thing as before.

I also tried booting into Safe Mode, which DID work, and when I got in there I tried to do a System Restore (two, actually... for two previous dates) but both did nothing to resolve the problem. I tried simply copying my "important" files to my external HD (which it sees), but it won't copy in Safe Mode

When loading in Safe Mode, the driver list pauses and says "press esc to cancel loading of SPTD.sys" but I've tried it both ways and it doesn't make a difference that I can see.

I tried using my XP CD to boot from, which takes me into the Recovery Console, and I chose to hit "R" to repair, but when it asks me what drive I want to login to (which is C:) I don't really know what to do from there. I haven't booted from a CD before, so I assumed it would run a "Repair Wizard&... Read more

A:XP won't load in regular mode (black screen), but will in Safe Mode

Just to clarify, I don't really care if the XP installation is fixed, I just want to know if there's a way to get the files off the HD onto an External USB drive. There's gotta be a way... right?

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Answer Match 81.06%

Very similar to the following problem but i do not have a raid, and it seems that this PC has a raid and i don't, plus it was never really determined what the actual solution was.
The basics: XP Professional Boot up screen, right before the windows loading screen, or direct after the F8 Menu if you hit "Start Windows Normally..." it will just lock up, no HDD activity, blank screen. now BSOD, nothing.

All 3 safe mods work fine.

Ran chkdsk /r in recovery.
Ran proper fixboot procedure.

Went into safe mode and checked the event viewer.

The only concerning message i got was: The following boot-start or system-start driver(s) failed to load:

Formatting really isnt an issue since i can back up anything i need through safe mode. However its just the fact that the Windows gremlin has struck me again and i must defeat it once more.

I highly doubt this is a hardware issue as it is more of a driver/software issue.

Anymore information for me, or from me that you need, i would be extremely happy.
Thanks for your time.

A:Blank Screen Freeze Up before Splash screen. Safe mode works.

Before I say the hard drive is dying, you need to try the XP repair as you have done most else you can already:

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Answer Match 81.06%

Hello everyone I have little to no experience with computers. I replaced my broken laptop screen with a new one online. The screen is only working in safe mode. When I plug it in to a television via HDMI it is good to go. I would deeply appreciate any help with this.

Laptop is a Sony Vaio VPCCB25FX
Old screen is LP 156WF1 (TL)(C1)
New screen is LP156WF1 (TL)(C2)
It is up to date with drivers. I have no clue how to fijx this

A:Vaio Screen only works in Safe mode after replacing old broken screen

If the screen in working in the bios and safe mode, then the screen is indeed working.

If you boot into safe mode with networking, can you redownload the display adapter driver?

You could also try Clean Install Windows 7

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Answer Match 81.06%

I follow the recommendation here to disable secure boot in Bios then change the Bios from UEFI to CSM. But when i go to the set up all I see is black screen with a steady cursor in it. And it doesn?t go to the Bios anymore.

The black screen stays there.
I switch off the laptop and on again but still I got a black screen with a steady cursor and that?s it.

It is like that and it doesn?t go to the Windows anymore even going to the Bios I can?t.
What should i do?

Please help....

A:Black screen with flashing cursor after switching to CSM mode


After switching from UEFI mode to CSM and disabling secure boot, you will not be able to boot from HDD because the installed Windows 8 requires the secure boot and UEFI mode.

Now you can boot from the disk or other bootable medium (USB flash stick) to install the Windows 7 system.

I assume you made these changes to installed Windows 7. Right?

By the way: what notebook model you have exactly?

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Answer Match 81.06%

I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[

A:Black screen on startup, showing cursor, doesn't go to log in screen.

Quote: Originally Posted by alexsmom2009

I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[

SAMLIB.dll is a security account manager dynamic linked lib. A repair install from the dvd should fix the problem unless you are infected with malware, or have a modified system

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Answer Match 80.64%

I am having Windows 7 x64 go to a black screen without a cursor on boot after the Windows splash screen appears. The problem is intermittent and started happening after a Windows automatic update. I can boot into safe mode and after a number of times pressing the restart or power button Windows finally comes up with no black screen.

Things I have tried:
1) Memory check - all good
2) chkdsk - all disks, no problems
3) Windows System Repair - got error code = 0x490, don't know what to do with that
4) Waited for hours for something to happen while black screen up - nothing ever did
5) Checked for outdated drivers - all up to date

At wits end with this problem. Please help.

A:Windows 7 x64 Black Screen on Startup NO Cursor

Hi this is for vista but the steps are the same for win 7 Fix MBR | Windows Vista Tips

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Answer Match 80.64%

Whenever I start my laptop it says "Dell Inspiron" and has a loading bar at the bottom; normally after that it goes to the bootup animation....but for some reason now it does the loading then goes to a black screen with a blinking cursor in the corner (for about 12 seconds), and then shows the boot animation. Its really annoying; is there a way to fix this? >.> im not sure how this even happened considering I dont mistreat my laptop or install hacks or whatever

A:Startup problem! Black screen and cursor

So your system starts to the Windows 7 Login Screen right? (just takes longer)

But your question is that it goes to the cursor for 12 seconds then goes to the bootup phase..
Please correct me if I am wrong..

If that is the case, do you have any CDs or flash drives that are plugged into your computer while it is booting up?

Hope this Helps..

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Answer Match 80.64%

My computer picked up a nasty virus. (Actually, my 16 year old daughter did, but that's another story...rrr) So, the first thing I did was try to restore it to an earlier date. When the restore program restarted, all I got was a black screen with a blinking cursor.

What I've done since then:
1) Reformatted hard drive and reloaded windows 7 from OEM Disk. No change in behaviour. The restore program works fine, but when it restarts, I get the same screen. I've done it twice.
2) Started up in DOS using USB stick, ran CHKDSK as well as other commands, and the HD appears to be fine.
3) Disconnected everything; USB, DVD Drive, peripherals, etc, but still windows won't load.
4) I've changed the BIOS every way imaginable, but it still won't load.
5) I figured that maybe I got one of those BIOS viruses you hear about, so I reflashed the BIOS using DOS. Still, windows won't load.

I believe that all of my components in my system are fine, but there is something small that I'm missing - maybe some way that the computer is instructed to load windows that got corrupted... I'm only intermediate in my knowledge / ability to work with computers, so I'm certain somewhere out there has got something good for me to try. Thanks for any help.

Computer is an Acer Aspire X3910-U3012 which is a Pentium E5700 3 GHz with Windows 7.

A:Black screen and blinking cursor on startup

Oh, another thing - I also tried booting with a Windows XP disk that I've got - that led to a BSOD.

6 more replies
Answer Match 80.64%

When I startup, the computer will flash the screen to do safemode, etc., but then lag for 30-45 seconds before booting up the XP screen (with the blue scrolling) Then everything is fine with the computer after it boots.

It's driving me crazy.

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