Tech Problem Aggregator

Black screen with movable mouse cursor before login screen appears

Q: Black screen with movable mouse cursor before login screen appears

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!
-Ron

A: Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

5 more replies
Answer Match 103.8%

I have recently encountered a problem with explorer.exe. A black screen with only mouse cursor appears for long time after login to my ID, it takes approximately 7 to 10 mins before the desk top loading up.

Anyway every time I now logon I have to press 'Ctrl-Alt-Del' and then open Task Manager, and run a new task 'explorer.exe' and everything is loading quickly. I'm just wondering why it keeps doing this?

Thanks, all help is appreciated,
Val

A:A black screen with only mouse cursor appears for long time after login to my ID

Can you boot into safe mode? If you can try SFC. Also if safe mode works try a clean startup.

4 more replies
Answer Match 95.7%

Hi,
 
I have a 4 year old Windows 7 laptop which has suddenly started playing up. Last night, I received a runtime error, which when I clicked OK shut down Explorer and removed the start bar from my screen. I was unable to get it back or to make my laptop restart via ctrl+alt+delete. When I forced a restart by removing the battery, I ended up with a black screen with a movable mouse cursor. The same happened when I tried to boot into safe mode, but with the standard 'Safe Mode' text in each screen corner, and Microsoft ® Windows ® (Build 7601: Service Pack 1) at the top edge of the screen.
 
Can anyone provide any help to revive my ailing laptop?
 
Thanks,

Steve

A:Laptop won't boot properly, persistent black screen with movable mouse cursor

An update on the situation as it's been a day.
 
I can't bring up standard desktop in safe mode, or by holding F8 and selecting the low resolution option. Weirdly, I can activate sticky keys, and can see the standard windows sticky keys dialogue box which pops up when you hit shift 5 times in a row.
 
There are plenty of 'try this' suggestions when I google the issue, but I'm holding off on trying anything at the moment, as I'm hoping the experts here will be awesome.
 
Cheers!

74 more replies
Answer Match 90%

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
POST
BIOS
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

15 more replies
Answer Match 89.7%

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

8 more replies
Answer Match 86.4%

Today I tried turning on pc and run into a wall. After windows ends loading instead of user logging screen I get black screen with just mouse cursor.

Alt+ctrl+del doesn't work, trying to boot up safe mode ends the same, can't recover since windows can't see any recovery points.

I didn't install any new software before it happened except for windows installing some new updates.

Recently I had issues with windows updates causing shut downs and blue screens but nothing so serious I couldn't deal with it.

I've red couple of threads about similar problem and so far I found one that could fix the issue ( Windows 7 boots to black screen with cursor before login screen after - Microsoft Community)
the only priblem is when I try to set full power to all users i get this message: "No mapping between account names and Security ID's was done." and at this point I'm just stuck or I'm just mistaken thinking it might help.

If there is a way to fix it ( No mapping between account names and Security ID's was done.) with cmd (since it's basically the only tool I have access to), or if there is totally different way to deal with it, I would be very gratefull for any help.

A:Black screen on login with mouse cursor

  
Quote: Originally Posted by Daimio


Today I tried turning on pc and run into a wall. After windows ends loading instead of user logging screen I get black screen with just mouse cursor.

Alt+ctrl+del doesn't work, trying to boot up safe mode ends the same, can't recover since windows can't see any recovery points.

I didn't install any new software before it happened except for windows installing some new updates.

Recently I had issues with windows updates causing shut downs and blue screens but nothing so serious I couldn't deal with it.

I've red couple of threads about similar problem and so far I found one that could fix the issue ( Windows 7 boots to black screen with cursor before login screen after - Microsoft Community)
the only priblem is when I try to set full power to all users i get this message: "No mapping between account names and Security ID's was done." and at this point I'm just stuck or I'm just mistaken thinking it might help.

If there is a way to fix it ( No mapping between account names and Security ID's was done.) with cmd (since it's basically the only tool I have access to), or if there is totally different way to deal with it, I would be very gratefull for any help.


Hi there!

If you have a System Recovery Disk then try to do a System Restore from Windows Recovery Screen System Restore (Method 2) If that fails then try this Startup Repair - Run 3 Separate Times Also this one User Profile Service... Read more

3 more replies
Answer Match 86.4%

Well my dad just brought me a computer from his business to repair, the problem is as i mentioned in the thread title; is a black screen after login with the mouse cursor. I've researched this problem and found that i had to start the task manager (ctrl + alt + delete) and either close down explorer.exe or start a new task which was explorer in the task manager.. My window backround appeared after i started the explorer and so did all my icon.. Everything looked fine so i restarted the desktop.. Same problem occured again, black screen with a mouse cursor... so i started explorer again in the task manager.. the problem is that the computer won't let me do anything.. because there no task running... I tried to go to the control panel and do a system restore but it gave me an error when i clicked on the control panel saying "no such interface was found" i tried downloading a anti malware program but the download failed because it was blocked.. I can't even go to the regedit.. nothing seems to be functioning..

And to make things worse my dad doesn't have the window 7 CD to restore it through the CD. what can i do?

A:Black screen with mouse cursor after login.

  
Quote: Originally Posted by cesar3594


Well my dad just brought me a computer from his business to repair, the problem is as i mentioned in the thread title; is a black screen after login with the mouse cursor. I've researched this problem and found that i had to start the task manager (ctrl + alt + delete) and either close down explorer.exe or start a new task which was explorer in the task manager.. My window backround appeared after i started the explorer and so did all my icon.. Everything looked fine so i restarted the desktop.. Same problem occured again, black screen with a mouse cursor... so i started explorer again in the task manager.. the problem is that the computer won't let me do anything.. because there no task running... I tried to go to the control panel and do a system restore but it gave me an error when i clicked on the control panel saying "no such interface was found" i tried downloading a anti malware program but the download failed because it was blocked.. I can't even go to the regedit.. nothing seems to be functioning..

And to make things worse my dad doesn't have the window 7 CD to restore it through the CD. what can i do?


UPDATE: I tried running it under window safe mode with networking it didn't work. My desktop couldn't even show up, I tried checking the disk (chkdsk /f) but it said i didn't have enough admin power or somethng like that. I manage to find a window 7 CD.. Going to see if i ca... Read more

1 more replies
Answer Match 85.8%

Hey everyone.

My mom has a BIG problem with her compture.

My brother was trying to update the PDF reader from adobe and it got to 98% and froze. He tried to hit the cancel and he rebooted into a black screen with a cursor that moves.

He tried to boot into safe mode, but every option leads back to the black screen with the cursor.

He tried to find a restore point, but he states that there were no restore points created.


The computer is Vista premium I believe and it is an HP desktop...about one year old.

Thanks

Let me know what other information you need..

Mike

More replies
Answer Match 85.8%

Hi, I'm running Windows 7 Professional 64bit, and I have the problem mentioned in the title. When I boot up the computer, right before it loads up the login screen, I get a black screen with a movable cursor. Nothing works and no keyboard shortcuts work. I have tried booting in safe mode, which gives the same problem.

If it helps, I'll provide information on the events leading up to this problem. I was having issues with my internet, so to just mess around I disabled it (to try to enable it again, hoping that would fix it). After I did that, I realized that I couldn't find where to re-enable the internet, so I used the windows troubleshooter which recommended a system restore. After I did the system restore, the computer booted and then shortly after I logged in the whole screen froze, mouse wouldn't move, nothing responded. So I performed a hard restart, which then resulted in the current problem.

Here is my hardware if it helps:
CPU AMD|PH II X4 955BE 3.2G AM3
MB ASUS|M4A78LT-M LE AMD760G
MEM 2Gx2|ADATA AX3U1600GB2G9-2G R
VGA SAPPHIRE 100289L HD 5670 1GB R
HD 500G|SEAGATE ST3500418AS % - OEM
PSU SUNBEAM|PSU-BKS-480-US 480W % - OEM

If you don't understand which is which for the parts (I coppied the names directly from where I bought them, newegg), the parts are as follows: CPU, mobo, RAM, video card, Hard drive, power supply.

Any help would be appreciated, thanks!

A:Black screen with movable cursor

Boot into Recovery Environment using Windows 7 DVD, run System Restore again -- choose a restore point farther back.

Also try "System Repair" option in Recovery.

Regards. . .

jcgriff2

`

8 more replies
Answer Match 85.8%

Hey there, I have a Dell 15r and it is currently running Windows 8.1. This morning it working just fine. I was on YouTube and a video wouldn't load, so I simply restarted my laptop. Thats when the trouble began. I wm now only able to log in, and once that happens, my screen is just black with a movable cursor. I've taken the battery out and that didn't work. I am however still able to CTRL ALT DEL and enter task manager, log out, lock, and switch user. How do I go about remedying this problem. Also, f8 and f11 dont take me to the Launch Last Healthy session or whatever and I'm extremely frustrated. 

A:Black screen with movable cursor

Hi Everyone,I hope this will help you fix this specific issue you have on your Dell system.On your Desktop Screen Press "Ctrl + Shift + Escape" to bring up "Task Manager".Go to "File" choose "Run New Task" then "Create New Task" window will pop-up, Type in "msconfig" and put a Check Mark on Administrative Privileges in "Create New Task" window then hit "Okay"."System Configuration" window will pop-up, go to the "Boot" tab. Under Boot Options put a Check Mark on "Safe Boot" hit "Apply" "Okay" and "Restart". Your computer will restart and after you log-in you will notice that you are now in SAFE MODE.On SAFE MODE, go to Control Panel > Programs & Features > View Installed Updates.Look for the "Update for Microsoft Windows" & "Security Update for Microsoft Windows" that has the install date of August 2014 then Uninstall them ONE-BY-ONE. (Make sure to uninstall only the said update file name and addition, every time you uninstall one file it will prompt you to restart the computer. Just choose "Restart Later").After Uninstalling all those Updates from your computer, go back to the "Task Manager", refer to the instructions above but this time remove the Check Mark on Safe Boot, then hit Apply, Okay and Restart Later. Now, go back to "Control Panel", then open "Recovery" ... Read more

11 more replies
Answer Match 85.8%

One day i tried to start my computer. Once it started i booted up steam only to see that none of my games were installed. Hmm. So i opened up my computer and saw that one of my SATA cables came unplugged. After plugging it back in my computer did a system check on all of my hard drives. Once that was completed my computer restarted and went to the swirly windows logo and then to a black screen with a mouse pointer that i could move...that's it. I've tried a few things from looking it up like booting into safe mode, trying to log in with the black screen still up, taking out the video card and putting it back in and nothing, just goes to the black screen. I don't have a windows 8 disk so i can't attempt to fix it that way nor do i have my 8 key on hand. i built my desktop so its nowhere on my rig. Any help? ive spent countless hours (or like 12ish hours) on this and still get nothing.

A:Black screen, movable cursor

If you had an install disk, you could run the DISM commands, you may still be able to do it, if you can get Task Manager to pop open, try CTRL ALT DEL while that black screen is up, if you can get Task Manager open, we can open a command prompt. Most likely you will need an Admin Command Prompt, you can check the box that says "Run this as Administrator" while CMD is in the Run Box- In the Task Manager under "File>Run New Task"

DISM - Fixing Component Store Corruption in Windows 8

Try to get into Safe Mode, Admin account. You'll have to run the DISM from there.

I've seen this Black Screen of Deth on systems where they used a KMS activator for Windows 8, the fix was to run an In Place Install and buy a new Key (and of course remove the KMS activator). I've had 2 systems like that, but no Valid systems. I know on the cracked systems, the crack caused it. On a valid licenced system I don't know the cause.

If you can get into Safe Mode or a Command Prompt from task Manager, try SLMGR.vbs /dlv and see if your system is still activated, if not, you can try the /a switch and reactivate it.

1 more replies
Answer Match 85.8%

Help!!! After sending my pc to sleep last nite i immediately tried to restart by hitting enter or moving cursor as per norm, After having to hard shut down as there was no response, i then got the asus motherboard page asking me to tab for set up or delete for bios message, (everytime now) I skipped & ended up starting on safe as normal was not working I then went for restore point which completed that process but on completion I ended up with black screen with movable non blinking cursor. It will load on normal start through to windows logo but instead of desktop it is the same... black screen etc... control alt delete etc will not work & it does not seem to register the motherboard cdrom or the supermulti cd rom... no boot from cd option that i can see.... help??

A:Black screen & movable cursor

Hello and welcome Stubedont mate some specs on the machine would be good and just how long have you had it - have you backed it up etc

3 more replies
Answer Match 85.5%

Hey guys this is my first post in need of ALOT of help. Well here's my story I shut down my computer one night turn it back on and it does everything regularly and then after windows boot up the login screen is completely black with the mouse cursor. I've searched everywhere and the thing that might help is last know good configuration tryed it same thing.

Or even other methods that help PLEASE I dont want to spend 300 dollars to fix it (I don't care if I lose all of my saves and pictures) I just want my computer with windows 7 back

A:login screen is completely black with the mouse cursor

Hi Ejoe -- You won't have to spend anything, we will get it going. Just hang with us. == Does it get to the Windows screen with the logo? Did you install anything new the night before the problem? Was your computer purchased at a store and it already had Windows on it or did you build it? What version of Windows 7 do you have, Home Premium, Professional etc. and 32 or 64 bit? Thanks,

9 more replies
Answer Match 84.9%

Hi
I have a computer that operates on windows vista.
I turn it on and it takes about 30 seconds for the monitor to come out of sleep, another 30 seconds for the mouse to appear and then that's it. Nothing else.
If i press ctrl-alt-del the blue circle (the timer?) comes up, flashes on and off then goes off again. Same with esc and f8.
I can move the cursor about but that's all I can do.
I've put my windows vista home premium disk in to see if I can just re install or repair but i get nothing. The blue circle appears for a moment, flashes then stops.
I've tried the disk in both drives but nothing happens with either. Any ideas?
It hasn't been working for a long time and I miss my beautiful pc with all my photos on it.
 

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Answer Match 84.9%

I was having some trouble with the firewall (could not start the service), I then tried to do a restore but got an error. After reading some topics on these forums I did a clean boot followed by a SFC scan. The scan came back saying there were some errors so I rebooted so I could see the resulting log file but now I can't get into windows.

Instead of the usual user login screen I get a black screen with a movable cursor. No commands seem to work (shift+f10 or ctrl+alt+del) I have tried regular safe mode, I have tried with networking and with command prompt but they all lead to the same black screen with movable cursor (the resolution on the cursor changes tho).

I've tried using every recovery option available; every option on the default manufacturer software except restoring to factory condition, I've tried using system restore (gives error 0x8007002), two types of hardware diagnostics both of which say nothing is wrong, every repair option on a vista (and win7) cd, I've every managed to make a live win7 cd booting from which yields the same black screen. I've also tried using an ubuntu live cd but that didn't get me anywhere.

If I had anywhere to put the contents of the nearly full 500GB drive I would have reset to factory defaults by now but can't. I'm at the end of my rope here and need some help.

A:Black screen with movable cursor (vista x64)

Hi tole,

I appreciate the technical expertise and the steps that have been done. We check if the computer is able to boot in Last known good configuration and check if it works: http://www.vistax64.com/tutorials/88...ot-options.htm

Please post the results.

6 more replies
Answer Match 84.9%

ok i just got a toshiba laptop dual core 1.43GHz with vista home premium, i dont have the install disk or repair disk, i just downloaded a free antispy software. when i installed it it wanted me to restart the laptop, when i restarted it went passed the bios selection ad went to the load up, it wont load up it just keeps loading.... i waited 45 mins and tried turning it off then on it came up with 2 options....start windows normally and start windows repair, i clicked repair and it went to a black screen i could see the cursor but nothing else, i waited 15 mins for that and nothing happend, ive tried starting in safe mode but after loading the drivers it just retsarted and im back at wher i started need help fast!the software i installed was superanti spyware, i use it on all my computers and never had this problem till now i tired the CD u said, it wont boot from disk it loads "windows is loading files" then goes to the green loading bar then black screen with cursor.

i just got a vista disk from a friend and tried, it does the same thing.

ive done some research and people say when this happens they can press, CTRL + ALT + DELETE, this dosnt work for me, unfortunatly it isnt my laptop its a friends, if it was mine i would have been on the phone to mjicrosoft or somthing complaining bout this.

i have changed boot device to the CD/DVD drive. ive tried booting in safe mode that does the same thing, ive tried almost everything to my expertice.
 

A:Black screen with movable cursor problem!

6 more replies
Answer Match 84.9%

Hi - I'm looking at a PC for a friend and the Windows 8 PC is currently having the following issue:

1 - PC starts up and gets to the user login screen OK

2 - You can enter the user password, and then after that the screen goes black and remains black (i.e. no desktop appears). There's no task bar across the bottom of the screen, but the cursor shows and is moveable around the screen but neither left or right click does anything.

3 - An application from a company called IObit displays a 'Performance Monitor' window - application looks to be 'Advanced SystemCare'

4 - After a short time an error appeares - "Installservices - Server execution failed"

5 - From this point onward, the PC appears to be useless - you can't use or see any icons, no menu's appear if you click - left or right click.

I thought the monitor might only be showing part of the desktop but I'm not sure how to check that?

Any other ideas?

Unfortunately my friend can't find his windows 8 disk so i can't boot from that.

Does anyone know where i could download a windows 8 set of files to create a bootable USB/DVD to run some sort of repair?

Thanks in advance or any help

Whitters

A:Black Screen, no task bar but cursor is movable

link to ms download in my sig below

3 more replies
Answer Match 84%

Please help

Here's the story:

My cousin played minecraft on my laptop for maybe an hour. Then later, he told me that my laptop froze, so he turned it off by holding the switch. When we turned the laptop on again, it took a long time before it got past the boot screen. Then here comes the problem. After the boot screen, the screen was just blank, but with a cursor. Then I waited, but nothing is happening. So I restarted the PC, then the boot screen has now a "Preparing Automatic Repair" text below the buffering circle. The boot screen went off immediately but the same thing has happened. Then I tried the Windows 8 Installation disc. I tried reinstalling, but I waited for like 5 hours, and the screen is stuck at "Setup is starting..". It didn't work. So I tried "Repair your computer" . I tried Refresh, but it says "the drive where windows is installed is locked. Unlock the drive and try again." But I don't know how to unlock the drive. So I tried Reset, didn't work either. Tried Automatic Repair, but it was stuck on the "Diagnosing your PC.." screen. Tried command prompt and used bcdedit and chkdsk commands, but again, it didn't work. I want to update the BIOS, but how can I if it won't go to the desktop? I've googled the best that I can and I can see many people having the same problem as I have but were not resolved.

If there are solutions where I don't have to reformat my laptop, then I would really appreciate it.

So h... Read more

A:Windows 8 Problem Black Screen with movable cursor

Anyone? help?

5 more replies
Answer Match 84%

Ok, let's make this clear I am so pissed off right know. When I booted my PC today what was waiting for me? I managed to enter in mozilla buy pressing shift several times, etc.

So my question is how can I solve this problem? I have Windows 8 Pro 32 bit.

BTW don't mention my english.

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Answer Match 84%

A couple of days ago, I shut down my Yoga 2 13 Laptop and shut the lid. The next day, I opened the lid, and pressed the power button to turn it back on. Now, all I get is a black screen and if I touch the screen or touchpad, I can see the cursor move. I can boot into safe mode and see the menu options there. I get the same black screen if I reboot with an external HDMI monitor attached. On a couple of occasions, I have seen a message that said something like 'Windows failed to load...' and I think it attempted a reboot from there. I see the Lenovo splash screen, then the screen goes black. The power button is steady on. If I close the lid, the power light starts to blink as if it were asleep. When I open the lid, I see the Lenovo splash screen, but the screen goes black. I have tried the following:doing a system restore to two different restore pointsused Startup repair to attempt to fix with no luck disconnected battery Any thoughts as to what the problem might be and what to do to fix it? Or any additional troubleshooting advice? Thank you, Skordy

A:Yoga 2 13 Laptop black screen with movable cursor

Hi Skordy18 , 
 
Welcome to the Community Forums.
 
As same issue when even on safe mode most likely indicate corrupted start up files. 
 
You can use a recovery disc ( if you manage to create one before it happened ) or any similar versions of Windows to lauch repair . If all options of advance repair have been exhausted and the repair would not work , consider backing up your files (either removing the harddrive and placed on an external harddrive enclosure to be backed up on another pc or loading a rescue media to boot from).
 
One key recovery would always be the last option as it would delete everything and reimage the machine back considering if this is a software issue with Windows.
Running hardware diagnostics can also help.
 
Update us how things go.
 
Regards

1 more replies
Answer Match 84%

Laptop (Acer Aspire 9410) with Vista Home Premium.

Before it all happened:
- Removed 2 512 MB memory sticks and inserted a 2GB memory stick. Did a restart. It worked perfectly. The specs showed that my laptop now has 2 GB of RAM.
- Decided to clean up the hard drive a bit by uninstalling some programs/applications that I no longer used (media players, toolbars, etc.). I was using "Total Uninstall 4" to do this. During the process, I deleted some registry keys associated with a media player.

First sign of trouble:
- None of my shortcuts were working. I went to start menu to open my disk defrag and disk cleaner, as a finishing touch to cleaning my hard drive space, but received errors stating that the shortcuts did not link to the programs. Then I found out none of my shortcuts, whether they were in the start menu, start toolbar, or on my desktop, linked properly. Decided to do a restart.

Problem:
- Restarted. It gets pass the BIOS screen information and the windows loading screen. However, before it reaches the Welcome screen (with the accounts), the screen is just black. I see the white cursor in the middle, and I am able to move it. Nothing else appears.
- I cannot open the task manager.

What I have tried so far:
- Pressed F8 and selected 'Repair Your Computer'. Did the "Startup Repair," "Windows Memory Diagnostic Tool." Both detected no problems.
- Pressed F8 and tried "Safe Mode," "Enable low-resolution vide... Read more

A:Black screen, movable cursor, save files?

There are 4 basic causes of black screen events in Windows:
- dead/dying hard drive (doesn't usually have a cursor)
- bad video drivers.
- registry errors
- driver issues (beyond the video drivers)

Since you're not able to get into Safe Mode, it's probably either one of the boot/system start services or the registry entries associated with that (and I'd tend to rule out the video drivers since they'd be isolated out by the Safe Mode boot).

The most likely fix here is to use System Restore (from the Startup Repair menu) to restore your system to a date just prior to your "cleanup".

Beyond that, it's gonna be difficult to fix otherwise, as you'll have to replace registry keys and drivers while outside of Windows.

I haven't used Total Uninstall in a long time, but doesn't it have a save/restore function? Maybe that will contain necessary restore points if the System Restore doesn't work.

You can retrieve your files by slaving the hard drive to another system using a tool like this ($32 US): http://www.cooldrives.com/saandidehadr1.html
I've got one for my personal use, and we have them at work also.

2 more replies
Answer Match 84%

Hello all,

I am in dire need of assistance and any help is most welcome. I am running a Sony Vaio with Intel Core 2 Duo 2.00 GHz processor and Windows XP SP3 Media Center 2005. The computer boots with the Windows splash / loading screen as normal, afterwards, when it would normally show the desktop, I am left with a black screen with the cursor in the middle (not blinking). I have control of the cursor, but can't do anything else. Ctrl+Alt+Del does nothing and pressing Shift 5 times does nothing. I have attempted the normal system restore, booting in Safe Mode, Safe Mode with networking, and Safe Mode with Command prompt. All of these result in the same black screen with cursor control.

I am not aware of any viruses that might be on the machine. I regularly run SuperAntispyware, Malwarebytes, and virus scans with Symantec Antivirus Corporate Edition. None of them detected anything earlier in the day prior to the problem. However, Firefox had frozen up an unusual number of times yesterday. When it froze, I noticed that there was always an advertisement on the site that didn't load properly, so I attributed it to that. Also, the night before, I received a Cicerouiwndframe not responding error on shutdown, but that is not particularly unusual as I have seen it before, though not recently. Further, I noticed yesterday that my computer was having trouble recognizing my printer in one of the USB ports, but when I switched to one of the other ports, it worked fine. In tr... Read more

A:Windows XP won't start; black screen w/ movable cursor

The only time I ever used that recovery option on a Vaio, it performed a destructive return to factory settings with no further warning so I recommend leaving that one alone for the time being. Tap F8 to bring the Safe Mode menu up and try the option for VGA settings, which might just let your graphics card show with reduced functions. If you can get in that way, try updating the drivers for the graphics in Device Manager.

As for getting the files out, you could Google for Hirens BootCD and download that, burn it to a disk and use MiniXP to gain access to your files and move them to memory sticks of an external hard drive. Using MiniXP would also tell you if the graphics are working but that your own system lacks some files or settings somewhere.
 

1 more replies
Answer Match 83.1%

Greetings!

I sincerely hope that someone here can help me. I had a windows update that would not install (got stuck at part 3, 0%) after about 8 hrs I went ahead and turned off and restarted the computer. I could get into windows, but it was super slow. I restarted in "plain" safe mode and everything work fine. I ran MBAM and AVAST and they did not find anything. I restarted in safe mode with networking (to update the scanners just in case) and the system again ran super slow. I was able to update MBAM after about 4-5 hours, so i restarted in plain safe mode, ran MBAM still found nothing. I ran windows defender and found nothing. I tried safe mode with networking, still super slow. I decided that perhaps it was the windows update that was the issue, and i used safe mode to restore the computer to a date prior to the update. This caused a NEW problem. Now I will go through POST just fine, see the windows green bar just fine, flash the windows logo screen ok...but instead of seeing the log in page I will get a black screen with a movable cursor. This occurs even if safe mode is selected (any variety).
On the black screen with movable cursor (arrow) after POST and before the log in screen I have tried:
Ctrl-Alt-Delete (nothing happens)
Pressing shift 5 times (this brings up the sticky keys dialogue box)
Pressing the windows button on the keyboard (nothing happens)

I restarted the computer and used f8 to enter the "advanced" start up options. Here ar... Read more

A:Black screen of death with movable cursor after system restore

Pull out the hard drive and put it aside for now. Get a new drive and install it. Load Windows fresh. Apply all the drivers and Windows updates. Install the old drive as a second drive and recover your important files that way
 

4 more replies
Answer Match 83.1%

hey guys,
i have recently tried manually getting rid of a Vundo trojan named ddccd.dll and during removal i was advised to disable the automatic Recovery Points thing, which i did...
now after i re booted into normal mode to get the HJT Log for another forum since they requested one my Kernel Loads with no problem but once after the fancy loading screen a black screen with my cursor appears and i can move my cursor cannot access C-A-D my keyboard input does nothing and the only way out of it is a Hot Restart...
i have tried absolutely every possible way i can figure, first i tried booting back into any of the safemodes which all of them fail with the same problem also my vista CD works to the part when i go to Re-Install it tells me a file is missing or something like that which causes the setup to fail
i have been in the recovery section and done the start up recovery which reports that windows boots successfully... well it doesnt....
i have done a memory diagnostic since google kinda advised me do that but nothing was found and then theres another thing in the Vista CD Cmd
i have tried the command chkdsk /f and chkdsk /f /b but none work it turns around and tells me it fails as the disk is write protected...
im seriously screwed now i cant do jack i can access my bios obviously but that doesnt help me much further, this is my dads system now hes running 2003 so i cant do a recovery disk from his system either.... the system restore option is no option as there are no previo... Read more

A:Vista Enterprise Stuck At Black Screen With Movable Cursor

Hi whapster,You should refrain from asking for help from others, while you are being instructed by another Malware removal team.It is a waste of both forums time and resources.Perhaps you should present your original helpers with your problem, because BC doesn't know what steps have been taken up to this point.I see you have a HJT log posted in the Misplaced HijackThis Logs forum.If you wish to have your HJT log analyzed, follow the instructions in the reply to your Misplaced HJT log Here.At this point, our HJT Team should be the only members that you take advice from, until they have verified your log as clean.This topic will now be closed, since you have an open log posted. If you have any questions, feel free to send me a PM.

1 more replies
Answer Match 82.2%

Hello,

I've been running Windows 7 for a year now with no problems, but a few days ago my laptop froze and the only way to turn it off was to hold down the power button. When I turned it back on, it began to run extremely slowly.

The Windows logo appears as normal, but hangs around for a long time before it cuts to a black screen with nothing but the cursor. Then if I wait about half an hour, the login screen appears, but again it takes a long time for the computer to process me typing in my password and pressing enter. The screen then goes black for a second time (again with the movable cursor) for another half hour or so before arriving at my desktop.

Everything seems to be there (Microsoft Office, etc), but it takes 15 minutes for the laptop to process anything I do, or open anything I click on. The only notable difference to the desktop is the outdated looking Start button.

I understand this may be a hardware problem, but the one thing that makes me think it is something to do with Windows is when it gets to the desktop, a message appears in the bottom-right corner saying 'failed to connect to a Windows service'.

I have started it in safe mode and that made no difference. I've had a look on the internet for solutions but can't find anything that is exactly the same problem as mine. And as you can probably tell, I am not very computer savvy and don't know what to do next.

If anybody knows what the problem might be, then any help would be appreciated. If y... Read more

A:Windows 7 running extremely slowly/Black screen with movable cursor

Does anything show up in Event Viewer?
Have you been able to run a virus scan?

5 more replies
Answer Match 82.2%

its 1 year 7 months old it starts goes to windows error recovery after choosing start windows normally it then goes to black screen and moveable cursor and is stuck their can anyone help me or is it time to get a new laptop?

A:laptop-satellite c660-120 starts up black screen and movable cursor

Hi and welcome to Seven Forums! Have you tried to start Windows into Safe Mode pressing F8 after BIOS messages?

2 more replies
Answer Match 81.3%

Hi everyone, thank you in advance for reading and replying to this thread. I have a 6.5-year-old Sony Vaio VGN-CS series with a Windows Vista Home Basic O/S. I'm sorry for not being able to give the full specs of the laptop as it is now completely unbootable, but I believe it has a Core 2 Duo processor, 3-4 GB RAM (I remember upgrading it but not sure how much), Mobile Intel? Graphics Media Accelerator, and 250GB of storage. I also partitioned the drives to two (Drive C and another drive). The battery had some physical damage, so I've been using the laptop with the power plug instead.The laptop itself has had numerous booting problems in the past, but it has always been resolved by going to the Recovery Centre and restoring the C Drive to its original factory setting while my data is safe in the partitioned drive. However, I couldn't access the Recovery Centre this time.Here is the chronology of the problem:- Opened laptop, usual LED lighting up and whirring sounds coming from the machines.- Received a warning that Windows failed to start and that I should either "Launch Startup Repair (Recommended)" or "Start Windows Normally".- Chose "Launch Startup Repair", and there was the usual white DOS loading bar.- Screen turned black while LED and machines still working.- Moments later, the white cursor appeared and it was moveable.- The centre part of the laptop below the screen (where the inverter is more or less at) turned very, very h... Read more

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Answer Match 81.3%

Hello,

I have a Windows 7 Home Premium 64bit machine that boots only to a black screen, with a movable mouse pointer.

I have tried all the various modes. I've tried system restore but it only points to a restore point from 2010. I've tried startup repair. I've manually rolled the registry back to about a week ago, but it still has the same problem. I'm not sure what else to do.

I've also tried to hood the HDD externally to another PC. When attempting to access the drive I get Access Denied errors. After taking ownership of the files I was able to see them, but it didn't resolve any issues. Attemping to hook the HDD to any other PC's or user accounts provides the same permission errors. Hope that helps some.

Any halp is appreciated. Thank you.

***Note: Right now I am running this command from the command prompt in the recovery console. icacls * /T /Q /C /RESET

A:Black Screen Movable Mouse. Windows 7 64

***Note: Right now I am running this command from the command prompt in the recovery console. icacls * /T /Q /C /RESET

66 more replies
Answer Match 79.8%

When I boot I end up with a black screen with just a mouse cursor that can still be moved. Safemode is the same.
I tried:
-repaired windows...
-I swapped out the video card...
-chkdsk'ed...
-I ran geek squad diagnostics which passed...
-hard drive test good....

I haven't tried reformatting yet. I really hate using that for all problems. It seems like its just hung up on something. Does anyone know what could be going on here? What other useful tips I can use?
 

A:WinXP Hangs -Got black screen w/movable mouse pointer

6 more replies
Answer Match 78.9%

Computer is frozen, black screen with movable mouse after splash logo. Same happens in safe mode. The log in screen never shows up. The computer sounds like its loading at that point, but nothing ever comes up. I can get into ubuntu. This happened after updating my graphics card nvidia. I have dual monitors. Windows 7 64 bit Home Premium, HP Pavilion p6107c Desktop. Please help me! Thanks!
 

A:Computer is frozen, black screen with movable mouse after splash logo.

bump
 

1 more replies
Answer Match 78%

Hi, hoping I can get some help with Windows 7 Ultimate on a PC I built myself (still have the official install disc), using an Intel chipset mobo with an i7 processor and an SSD for the C drive. I found similar problems by searching the forums, but the fixes in those threads didn’t work or didn’t apply to me.
The version of Windows I have is a Japanese version (32-bit, version 6.1.7601), I first tried posting to Microsoft’s Japanese support forums, but only got one reply and it wasn’t very helpful. So I’ll try and describe/translate my problem as best I can, and will try to Google the English equivalents of any onscreen text.
After a Windows Update, Exact Audio Copy (which I use for my own CDs) would no longer start for some reason.  I first tried reinstalling it, deleting its registry entries, and installing older versions, but it still wouldn’t start, so I then tried to use a Restore Point from before the Windows Update.
But Windows froze during the restore process on a blue screen with flower patterns, so after forcing a shutdown, Windows boots but the logon screen is all black with just a mouse pointer.  Same thing with the various safe modes, Enable Boot Logging, Enable low-resolution video (640x480), Last Known Good Configuration (advanced), Directory Services Restore Mode, and Debugging Mode.  All resulted in a black login screen with movable mouse pointer, so I don’t think it’s a problem with my video card... Read more

A:Black logon screen w/movable mouse pointer after failed system restore

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

57 more replies
Answer Match 78%

Computer is a HTPC:
MSI E-350 APU/Mobo
8GB RAM
120 GB Kingston SSD

The computer hangs for a few minutes after the black "Starting Windows" screen and before the Logon screen appears. The mouse cursor is display and you can move it around all you want.

Last night, I was able to track down that it was the power service causing this issue, but i can't leave it permanatly disabled as the audio service depends on it.

Oh yea, it's happened after 2 completely fresh re-installs, after windows updates.

Any ideas? What can I do to further narrow this down? Thanks!

A:Hang on Bootup, Black screen w/ movable mouse, caused by power service

You have a SSD.. Is the firmware up to date?

9 more replies
Answer Match 78%

Hi, haven't been able to log in to my main PC since October. Keep getting a black logon screen after the Windows loading screen. I've Googled for solutions, posted on the Japanese Microsoft help forum, posted on bleepingcomputer.com, but no solutions have worked so far.

I've tried Safe Mode, Windows Restore, sfc /scannow, but nothing has worked. Not sure if anyone here has any other solutions, but thought I'd ask before I try paying Microsoft Japan for Premier Support.

Please see the bleepingcomputer.com thread for the circumstances for my problem and the specific solutions I've tried.
Black logon screen w/movable mouse pointer after failed system restore - Windows 7

I know it's a long read, but maybe doing a quick text search in the thread wouldn't take too much time, that way you could know if I've already tried a solution or not. Thanks in advance.

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Answer Match 78%

My acer laptop running windiws 7 and vista operating system suddenly stop to boot , it only boots and shows a black screen with movable mouse pointer before login , alt+ctrl+del shows nothing, it cant boot from the cd or recovery cd, i have tried to boot with the windows 7 and vista cd/dvd but still only goes to that black screen, tried alt+f10 this only gives me edit boot options for windows 7 , i have also tried to boot in safe mode but still the same issue, when i click on repair my computer after pressing f8 it still gives me that black screen .
Pliz help cause i want it to restore it to earlier settings or to reset to factory default state or to install a new windows 7 but it cant boot even from cd or dvd . thanks
 

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Answer Match 107.52%

Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!

Thanks!

A:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

0 more replies
Answer Match 106.26%

Hello. Recently had a virus and have been going through the steps here on bleeping computer to help get rid of it. The last thing I was told to do was run the farbar scan tool and to copy and paste a code and hit fix. Upon doing so the computer prompted for a restart. It now won't get to the log in screen. I've tried booting in safe mode and I've also tried last known working configuration as suggested and nothing has worked unfortunately. I was told to come here. Hopefully something can be done. Thanks a ton.

A:Windows won't get to login screen, black screen and cursor

Tap F8 at boot and select Repair Computer from the Advanced Boot Options. Do a System Restore to a date just before the problem. 
 
You cannot do the above and if you have another Windows 7 computer create a System Repair Disk. Boot and try a System Restore to a date just before the problem.

0 more replies
Answer Match 106.26%

Apologies if this is in the wrong section.

I have a Dell Inspiron 1750, and the owner said that his son installed BearShare and it's been giving him complications. He told me it sometimes freezes when he tries to start the computer, and has to give it a hard shut down. I (hopefully) removed BearShare with Malwarebytes and MSE, yet I can't seem to find why it's not letting me boot up regularly.

It boots into safe mode fine, and I can access everything from there, but when I try to restart into regular mode, it just hangs after 'Starting Windows' with a black screen and active mouse cursor. I've tried various tutorials from searching "black screen, active cursor", "laptop frozen after starting windows" etc, but nothing that I try works.

After a few hours of research I keep seeing the reoccurring phrase 'shell', I believe it's not being loaded correctly or at all. I've tried a fix by Prevx that said it would fix the black screen to no avail.

But here's the funny part. Sometimes it boots to Windows fine and everything acts as it should. There's been several times I was about to call the guy and tell him that the laptop is finished, but I hesitated and restarted just to see if it was fully fixed.

Vid: Dell - YouTube

Let me know if I need to post further information.
-Dustin

A:Black screen, cursor active before login screen.

I would try some more scans to be sure
Anti-rootkit utility TDSSKiller
Windows Defender Offline
run some hardware tests
RAM - Test with Memtest86+
and when you can get it to boot
Disk Check
a system file check
SFC /SCANNOW Command - System File Checker
and have a look through these handy tutorials
Troubleshooting Windows 7 Failure to Boot
Startup Repair
and if all else fails
Repair Install

9 more replies
Answer Match 104.58%

It started on Wednesday i was reading online and decided to leave my room for like 5 mins or more when i came back and click on my screen it started to act weird doing many strange things so i decided to turn it off and turn it back on, click on Firefox but did it again. i shut down the computer and try to log in but this time after i log in i couldn't see the screen just it was there but no icons.... shut down the pc and went into the safe mode everything was fine so id decided run Malwarebytes Anti-Malware and only one type of bug showed up: Pup.optional.Delta.A so i quarantined it and deleted it afterwards. Restarted my computer and everything was fine no problems at all like nothing after happen....

now here my current situation:
so i click on Firefox and starting reading again but after maybe 15 mins or more it started to act weird again.... so i restarted and PC beep as usual then the Starting windows logo appeared AFTER that Finished.. my problems begin i get no Log on screen IT"S All black with no cursor.....

So far i can only get into my log on screen by going into Safe mode or Disabling AMD Radeon HD 6900 Series by going into device manger in display adapters section (i don't think my motherboard has on-board graphics) if i disable the graphics card it boots up normal..

Try to scans again and again and used recommended sites to get rid of any bugs,etc i got rid of them all but no problems solved....

try error-checking in properties slash tools section used... Read more

A:[SOLVED] Black screen of Death Before Log in appears and no cursor

Hi and welcome to TSF, try a start up repair Start your computer from a Windows 7 installation disc or USB flash drive

6 more replies
Answer Match 104.58%

I'm using Vista Home Premium. Last night I just got rid of a virus (Antivirus 2009) and installed a new antivirus program (avast). I restarted a couple times, then went into safe mode, then shut off the computer. This morning I couldn't get it to boot, not even in safe mode. Everytime, it would make it past the loading bars, and then the screen would turn black, and there would just be the cursor there, with the little loading circle flashing.

Can someone tell me what is wrong? Or at least, can someone tell me how to get around this and boot up my computer at least once so that I can try system restore?

A:Vista won't boot; black screen with cursor appears before log-in

At this point the only thing I would suggest is resetting your BIOS by clearing your CMOS jumper on the motherboard.

3 more replies
Answer Match 104.16%

Hi, I have recently installed windows updates and after restart the black screen occurred after I typed my password. About five days before that I have reinstalled my Mobile Intel 4 series driver and now in Device manager it shows 3 grayed out monitors which were installed when I have reinstalled the Video driver. The monitor driver that Is currently loaded was installed when I installed the OS itself. Is it safe to remove the grayed out drivers and will this fix my problem?

Thanks!

A:Black screen with cursor after Login screen.

Hi werty,
if you delete them after you press check for hardware changes will they reappear?
if so uninstall them hard then reboot your PC you might wanna create a restore point first in case some thing wrong happens, refer to this link if you dont know how:Create a restore point

9 more replies
Answer Match 104.16%

I've got a problem with my Win 7 install. I recently bought a copy of Win 7 Pro & installed the 64-bit version (as I intend to get more ram at some point fairly soon). I installed it last weekend & for a few days it's been running fine. Then ~2 days ago when I start it up instead of a login screen all I have is a black screen with a cursor, if I wait until the screensaver kicks in & then move the mouse (or press a key, etc) then I can see the login screen (& log in with no problems), if I wait until the HD activity finishes & then type in my password I can login fine. Safe mode starts fine & if I log in to normal mode then everything runs fine & I don't get any other black screens.

At no point am I getting any errors.
I've run my usual AV (Avira free version) & MalwareBytes Antimalware & neither of them have come up with any issues.
Windows seems to be booting up fine until it gets to the login screen (after the swirly windows screen) & it's obviously doing something as there's a normal amount of HD activity.
I've tried the Startup repair on the install disk to no avail.
I've tried post #8 from this thread, but things went a bit pear-shaped around the "taking ownership" bit, though I've not had any errors afterwards.
I've tried enabling the OEM default background registry edit (since it seemed straight forward enough) to no avail.
I've even tried changing the background colours via the registry switch (Hkey users\default\cont... Read more

A:Black screen + cursor instead of login screen

Avira, no idea why it's showing as AVG, I've not had that installed in several years (& several re-installs including a reformat)...

Edit: Though googling avgntflt.sys says that it's part of Avira.

9 more replies
Answer Match 104.16%

This morning i installed the software for pinacale's usb tv tuner on my laptop. I was requried to reboot after the installation process completed. I got to the logon screen, logged in, and all i got was a black screen with a cursor, i then let the computer sit for 15 minutes my screen saver came on, but when i wiggled the mouse still only the curser so i hit ctrl+alt+del= nothing pressed the power button, agian nothing, pressed and help the power button for 6 seconds, the machine turned off, i let it sit for 30 seconds, turrned it back on and now it just goes straight to the black screen with a cursor. I have tried booting it in safe mode, safe mode with netwrork support, and safe mode with a command propmt all resulted in the same thing... black screen with a cursor, and after 15 minutes the screen saver comes on...............???????????????
 

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Answer Match 104.16%

I'm running Windows 7 Home Premium.

As I brought my computer out of sleep mode the computer had crashed with the screen showing vertical, multicolored lines that vaguely resembled gray.

I had to hard restart my computer and after the splash screen, the login screen with all the users never appears, nor does my cursor.

Nothing is on my screen except a faint glow indicating that it's active.

Could anyone help me solve this problem? I've searched on Google but all the results have something to do with the cursor displaying.

I've already tried doing a System Restore and Startup Repair.

Currently posting from Safe Mode w/ Networking.

A:Black screen before login screen, no cursor

Update: Will start in normal mode after I switched drivers to Standard VGA, however updating the driver caused it to not work again.

2 more replies
Answer Match 103.32%

Sometimes my monitor goes black for a second, sometimes 3-4 times, and then it locks the screen.
What could cause this?
Can this be related to security?
I have a turn monitor off shortcut, created with nircmd. Can it be related to that?
(No, it doesn?t happen when I use the shortcut, it is on the desktop. It happens, when I turn the mouse wheel sometimes).
Thanks.

A:Monitor goes black and login screen appears

What do you mean by "locks the screen?"

Does the lock screen come on or does the machine freeze (or just become unusable) and you need to hard reboot it?

Sounds like it could be a TDR issue, but we'll see about your response.

5 more replies
Answer Match 101.64%

Hi People!!

I have been a member of this forum and most often I have found a solution by just searching but today I have a problem which I have not been able to find a solution for, therefore I am listing my problem.

I have Windows 7 installed on a desktop since 3 months now, it was working fine till yesterday evening but don't know what happened, it was loading windows.

Basically what is happening is that it is booting fine, then the windows logo comes and after that I get a black screen with mouse cursor, whereas it was supposed to have the login screen.

Now I had this same problem 3 months back with the same computer but then I was unable to solve it using the MBR repair commands and so I formatted the drive C of my computer then.

Now I am determined not to format the DRIVE C, so I went to the command prompt using system repair tools from the DVD and went into DISKPART. When I selected disk 0 which is the only disk installed and entered detail disk this is what I got:

Disk ID= SOmething
Type=ATA
Status=Online
PAth=1
Target =1
LUN ID=0
Location Path= Something
Current Readonly State = No
Read Only= No
Boot Disk=No
Pagefile Disk = No
Hibernation File Disk= No
Crash Dump Disk= No
Clustered Disk = No


-----------------------------------------------------------------------------
Volume|#| Ltr | Label1 | FS | Type | Size | Status|
Volume|1| C | System Rese | NTFS | Partition | 100 MB | Healthy|
Volume|2| D | | NTFS | Partition | 48 GB | Hea... Read more

A:Black Screen with Mouse Pointer instead of Login Screen

Have you tried Startup Repair from the Win7 installation DVD?
Have you tried System Restore to a point in time before these errors occurred?

1 more replies
Answer Match 101.22%

Hello there, I need help!! I have an Acer 5720 with Windows Vista. It had been working fine. I was trying to go onto the internet and it would not open so I shut the computer off and restarted it. It try to do some repairs and kept freezing up during them. Now when I turn it on (by unplugging it and taking out the battery because it will not turn off any other way right now) I got an Acer screen for a few seconds and then it goes to a black screen with a blinking white cursor up at the top left corner of the screen. I have tried push control alt delete but nothing. I have push all kinds of buttons but get nothing! Not sure if it will ever work again but really need to try to get into it and save all my data!! Important business info in there and unfortunately it has not been backed up on a flash drive for way too long!! Please help me!!!!

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Answer Match 101.22%

My computer is unusable when I log in because it just has a black screen with a movable cursor. I run in safe mode and it works. We tried system restore and it just keeps saying initializing and never does anything. It boots just fine, the black screen only happens when I log in. Please help. Thank you

A:Black screen with cursor on login

Restart the PC and press F8 during boot.

Once at the Advanced Options choose "Repair your Computer" if available.

Try running the start-up repair.

3 more replies
Answer Match 101.22%

I'm in desperate need for help. I have tried everything I know of and still can't seem to get anywhere. I have an Hp envy dv6 running 8.1 x64. It boots fine to the login screen. After I login the screen goes black with the cursor only visible. I can access task manager through ctrl+alt+del so I was able to pull up Msconfig and reboot into safe mode with networking. During the first session of safe mode I ran malwayrebytes through hirens boot disk on a flash drive. It showed several adware nothing else. I ran ccleaner and cleaned those issues after a reboot back into safe mode. After a third reboot into normal mode I still get the same black screen. So I rebooted back into safe mode with networking but now it won't let me connect to anything. I tried to do a system restore before all of this and kept getting errors. So I searched for a problem similar to what I have going on and found a couple posts to follow what they did. Nothing has worked. Even tried accessing system restore in the advanced repair boot and still nothing. I ran Farbar so I have the log file for it if anyone is able to help. Thanks in advance!

A:Need help, black screen with cursor after login...

boot with UBCD, use the registry restore wizard to restore your registry back a week or two,
 
if that does not work, you can perform an entire system restore from the command prompt

5 more replies
Answer Match 101.22%

Hi colleagues! I'd like to get some tips on how to get around this problem of "getting a black screen with a cursor" after login. Yes, I'm suffering the same problem since a week with Vista ultimate x86 running on vaio notebook with NVIDIA graphic card. Now the problem is I see explorer running in task manager processes but even stopped it and rerunned it but nothing appeared on screen except the black dead screen. How can I figure out this problem, I tried all the solutions that I read on forums like updating video card, installing KB.. smthng windows update, deactivating themes in safe mode and then entering, but the problem persists. And I login SOMETIMES when I'm lucky without but very often get this problem. I'll appreciate it if somebody could help get around this most common vista problem these days????

A:Getting a black screen with a cursor after login

hi shahkshmr,

hmmm...first disconnect all your external things...network..try the new forceware for the drivers...in safe mode maybe?
well first give us some specs

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I have a lenovo laptop running windows 7, when I start my computer I get to the login screen put in my password and a black screen shows up with movable cursor. If anyone can please help I would very much appreciate it.

A:Black Screen with cursor after login...Please help

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Answer Match 101.22%

Hello,
For the last few days, after I boot my laptop, it slowly makes it's way to the login page (much slower than normal) and allows my to login like normal. After login, the screen goes black and only the cursor is visible.

I've attempted a Safe Mode boot and it seemed to work quite well. Once I completed system restore I rebooted in 'normal mode'. Back to black screen after login and only the cursor is visible.

I managed to get Task Manager running and ended and re-ran explorer.exe to see if that made any difference. The process of starting Task Manager and simply running explorer took over five minutes. The laptop is severely bogged down yet there are no large processes running.

Upon leaving the computer idle on the black screen for ten minutes, it has managed to bring up the regular desktop display but at the speed it is running, it is near impossible to run anything. The time it took to write this post (on an alternate computer), ie8 still has not fully loaded.

If anyone has something constructive to help with any of a number of possible issues, please let me know. I'm ready to salvage the data and format the drive, it's about due for it anyways.

Thanks

A:Black Screen With Cursor after Login

Computer is an HP G60, can't get into the specs right now because it refuses to even turn on. Will post tomorrow.

2 more replies
Answer Match 101.22%

I'm in desperate need for help. I have tried everything I know of and still can't seem to get anywhere. I have an Hp envy dv6 running 8.1 x64. It boots fine to the login screen. After I login the screen goes black with the cursor only visible. I can access task manager through ctrl+alt+del so I was able to pull up Msconfig and reboot into safe mode with networking. During the first session of safe mode I ran malwayrebytes through hirens boot disk on a flash drive. It showed several adware nothing else. I ran ccleaner and cleaned those issues after a reboot back into safe mode. After a third reboot into normal mode I still get the same black screen. So I rebooted back into safe mode with networking but now it won't let me connect to anything. I tried to do a system restore before all of this and kept getting errors. So I searched for a problem similar to what I have going on and found a couple posts to follow what they did. Nothing has worked. Even tried accessing system restore in the advanced repair boot and still nothing. I ran Farbar so I have the log file for it if anyone is able to help. Thanks in advance!

A:Black screen with cursor after login..... Help

Here is my frst.txt log file. 
 FRST.txt   21.9KB
  1 downloads Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 11-02-2015 02Ran by SYSTEM on MININT-BM2HC58 on 13-02-2015 14:41:01Running from e:\Platform: Windows 8.1 (X64) OS Language: English (United States)Internet Explorer Version 11Boot Mode: RecoveryThe current controlset is ControlSet001ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/==================== Registry (Whitelisted) ==================(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)HKLM\...\Run: [SysTrayApp] => C:\Program Files\IDT\WDM\sttray64.exe [1425408 2012-07-24] (IDT, Inc.)HKLM\...\Run: [SynTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [3053808 2013-06-06] (Synaptics Incorporated)HKLM-x32\...\Run: [StartCCC] => C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [642216 2012-08-08] (Advanced Micro Devices, Inc.)HKLM-x32\...\Run: [RemoteControl10] => C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe [91432 2012-03-28] (CyberLink Corp.)HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [60712 2014-10-11] (Appl... Read more

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Answer Match 101.22%

My PC loads and after I log on, I go to a black screen with only my cursor. I am able to CTRL ALT DEL and reach the task manager however.

I've read about many people having similar problems to this with Vista.
Most people seem to be able to get around it by CTRL ALT DEL and File(run) explorer.exe, but this does not work for me, and the screen remains black.

I have also tried to run in safe mode, same thing, black screen.

Has anyone found another way to even reach the desktop? Any solutions aside from reformatting?

Any assistance is appreciated. Thanks in advance.

-Dynamic

A:Black Screen with Cursor after Login

Originally Posted by Dynamic


My PC loads and after I log on, I go to a black screen with only my cursor. I am able to CTRL ALT DEL and reach the task manager however.

I've read about many people having similar problems to this with Vista.
Most people seem to be able to get around it by CTRL ALT DEL and File(run) explorer.exe, but this does not work for me, and the screen remains black.

I have also tried to run in safe mode, same thing, black screen.

Has anyone found another way to even reach the desktop? Any solutions aside from reformatting?

Any assistance is appreciated. Thanks in advance.

-Dynamic



Hi Dynamic, welcome to the forum.

Have a look here;Repair Install For Vista
If this one tutorial does not help have a look at the links on the same page.

Pooch

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Answer Match 101.22%

I just bought a refurbished Asus Q501LA from Amazon. I set it up and it was all working fine. Once I got to the login screen and pushed past there, if I try to adjust the laptop screen angle, the screen goes black. The only way to bring it back is to put the laptop to sleep and log back in (which usually makes it immediately turn off after getting past the login screen). The other way to fix it is to plug in the HDMI cable going to my TV. It only does this once inside the desktop. Every other time I can move the screen as much as I want, no problem.

This is really confusing and I can't figure out what it is. I have opened up a RMA with Asus to try to return it but ya.. If anyone has any suggestions, I am willing to try! As far as I could tell, it had the latest BIOS (version 212 I believe was on it).

Any help will be appreciated! Thanks!

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When i try to turn on my computer it boots up regularly, but after the "starting windows" logo is done the screen goes black with just a visible active cursor in the middle. The computer will not start in safe mode either, encountering the same problem.

This is leaving me with little options to explore the problem, but so far I've tried to repair the windows installation with no success, but i have created a temporary windows 7 OS on another partition.

Anyone know what to do in these situations?

A:Black screen before login, with cursor active

Please follow - Troubleshooting Windows 7 Failure to Boot

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Answer Match 99.96%

Hi all,

The wednesday before last (under 2 weeks ago) I bought a brand new HP Pavillion DV9574 laptop - the specs are:

Intel Core 2 Duo T7300 2.0Ghz Proccessor
2GB 667Mhz RAM
Geforce 8600M GS 256MB (Upto 1GB with Turbocache)
400GB (2x200GB) 4200RPM Harddrives
Windows Vista Home Premium 32-Bit

Now here's the problem - when I startup my system I get to the login screen fine, I select my logon, enter my password and hit login. It says it's logging in, then the screen goes black and I have a cursor - that's it. I can Ctrl+Alt+Delete, and if I logout using Task Manager, the second time I try to login it loads up fine.

What's going on here? It didn't do this before - when it did start doing it (last 5 days?) it was on and off (ie it didnt happen all the time) but today it's done it everytime!

I'm not sure when it started doing this exactly.

Please can somebody help me fix this!

Also, since i've bought the laptop it's slowed down, for example when logging in and trying to load a program it's got quite a bit slower. As i've mentioned, ive had it under 2 weeks and i've also run Virus and Spyware scans with AVG, Spybot etc, as well as defragmenting the hard drive - is there a problem or is it because I have a very slow hard drive? (Was fine when I first got it.)

Thankyou to anyone who can help me.

Regards,

Robin
 

A:Black Screen with Cursor on first Login Attempt - HELP!

Okay i've pretty much sorted out the slowing down problem ( was to do with Turbocache on graphics card.)

But the logon problem is still there.
 

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Answer Match 99.96%

My new Yoga 2 13 (I7  Hybrid Disk, Windows 8.1) frequently reverts to a black screen with working curser after user password has been entered at startup.The machine is working in the background and CTRL/Alt/Delete will bring up the menu allowing access to Task Manager etc.Shutting down and restarting eventually fixes the issue until the next time. Bios and patches are up to date.There are many reports of this type of problem for Windows 8 for all types of machines, but no one appears to have a definitive fix.I noticed that the machine starts correctly (at least it has not failed yet) if I unplug the Logitech wireless mouse dongle.Has anyone else had this scenario or similar?










Solved!
Go to Solution.

A:Yoga 2 13 Black Screen with Cursor after Login Wir...

I have the exact problem.I reset the computer 3 times this week and I have again the problem.My quest is the hard drive problem AVCarter wrote:My new Yoga 2 13 (I7  Hybrid Disk, Windows 8.1) frequently reverts to a black screen with working curser after user password has been entered at startup.The machine is working in the background and CTRL/Alt/Delete will bring up the menu allowing access to Task Manager etc.Shutting down and restarting eventually fixes the issue until the next time. Bios and patches are up to date.There are many reports of this type of problem for Windows 8 for all types of machines, but no one appears to have a definitive fix.I noticed that the machine starts correctly (at least it has not failed yet) if I unplug the Logitech wireless mouse dongle.Has anyone else had this scenario or similar? 

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Answer Match 99.96%

Having issues getting login screen to appear after windows starting.
After loading windows, it goes to a black screen with just the curser, moving the curser or pressing anything on the keyboard fades the screen a bit...
things i did:
safe mode: dose the same thing, cant get to login screen.
repair: did nothing..
waiting: nothing..

had movie on at night, woke up, computer turned off, booted up, this happened....

the windows cd loads up all good.
only option i c is formatting, but i cant loss what i have....

really need assistance

windows 7 home primium 64bit
laptop acer

posted on a 3DS..........

A:Login screen don't appear, only black background and cursor

Update: I did what I really didn't want to do and just installed windows with out formatting.
Made everything messy as fk but its all fixed...

Fml..

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Answer Match 99.96%

Hi, 
 
Today my Sony Vaio VPCEB2C5E laptop with Windows 7 Home Premium started showing a black screen for up to 10-15 minutes every time I log in. This happens in safe mode too. The boot up until the login screen is fine - takes about 15 seconds as I'm using a new SSD. I find that I can open the task manager. Sometimes explorer won't close in the Task Manager, no matter what I do, but after 10 minutes everything works fine. Other times I can kill the explorer process and re-open it with run and then things are back to normal. Whatever happens, once my taskbar eventually loads, everything else seems to be running fine.
 
When I last rebooted my laptop a few days ago the laptop rebooted fine. The only thing which I recall changing in the last few days is sharing a couple of folders on my home network, and a Razer mouse driver updates.
 
 
I've been doing quite a lot of googling around the issue and trying out various solutions.
 
Things I've tried so far:
Malwarebytes scan, Panda and avast antivirus scans
Performing a "clean boot" (disabling everything except microsoft services using msconfig)
sfc /scannow
chkdsk c: /f
chkdsk c: /r
Removing all network drives
 
I had a look in Event Manager to see if I could see anything obvious, and it said that the Panda Antivirus Protection service was taking a very long time to start, so I uninstalled Panda and replaced it with Avast. This had no effect.
 
I also just did a system restore to a point s... Read more

A:Black screen with cursor for 10-15 minutes after login

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

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Answer Match 99.96%

I have an HP dv9500t Intel T7300 C2D w/ 2 GB memory and Vista Premium. This has just started in the last couple of days after installing Trend Micro Internet Security. After boot up and entering my password on the login screen, the login begins with the colored Vista screen and the spinning circle (hour glass) and then will fade to black with nothing but the cursor visible. It will stay this way from anywhere between 1-3 minutes and finally will finish the login and the main screen will come up. It's very frustrating.

I have even uninstalled Trend Micro and it is still doing the same thing. Any known fixes for this problem? Are there any Vista updates for this problem. If anyone has had this problem and has a solution, it would be greatly appreicated. This laptop is only a month old!!!
 

A:Vista gets black screen with cursor after login

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Answer Match 99.96%

Hello all,

I had some memory issues with my computer recently (had to adjust the timings) and now that they work (ran memtest86+ for 8 hours w/o an error) Windows 7 can't seem to boot.

Alright, so the login screen is black only with a cursor, the at ease panel, windows 7 pro logo (center bottom) and shutdown red button in it's normal position. Although the at ease button and shutdown button don't display anything when clicked (but they do work, example: I can shutdown using the shutdown button). The same thing happens for safe-mode.

OK, here's the strange thing: when my external hard drive is unplugged it goes straight to the above screen. But when the external hard drive is on while the boot starts I just get a complete black screen. When I turn it off (during the complete black screen phase) it'll go right to the regular one above with the logo/cursor only.

I've also entered repair and tried to restore to a previous point but it's pulling the from the E: drive which isn't the drive I installed windows 7 on. If you couldn't guess the E: drive was the label for the external hard drive.

Please help and I appreciate any feedback. I'll be at work soon and will be able to respond quickly all day but I won't be able to adjust my computer. Thanks!

A:Black login screen, only a cursor Windows 7 x64

I'm having the same problem on my 32bit system.

try this

1. When you see the black screen and white cursor press CTRL+ALT+DEL
2. Select Task Manager
3. File > New Task (Run...)
4. Type explorer.exe

It's a temp fix but you'll have to repeat the steps when you machine starts up again.

Good luck.

5 more replies
Answer Match 99.96%

I've searched all over for solutions to this. Upgraded to Windows 8.1 Pro from 8 through the Windows Store. Everything seemed to go smoothly. Updated graphics card drivers prior to install of 8.1. Now whenever I start up, I can log in, but then it goes to a black screen with a cursor. Ctrl-Alt-Del will bring up the task manager and from there I can access programs and get on the internet. So after maybe 5 minutes or so after opening a program (usually firefox) the Metro screen randomly loads. None of the store apps worked, though I was able to find a fix for that. Some of them still don't work right though. Am I better off just reinstalling 8 and waiting for them to fix it? Or is there a better way to upgrade from 8 other than through the store?

A:Black screen and cursor after login. Windows 8.1

I have the same Video card as yours. You might want to re-install the Video driver from NVIDIA website but use the Custom Install instead. On the next screen. put a check mark on "Perform Clean Install".

In addition, make sure you have the latest BIOS installed from your MB manufacturer.

Good luck !!!

1 more replies
Answer Match 99.96%

It started a morning a few days ago. When I login on any user, nothing shows up, not even a cursor. It's just black.
So I got into safe mode and disabled my graphics card (intel 965 integrated) and everything worked. So now I have my graphics card disabled, but I can't have the Aero effects or the screen resolution.

The driver installed is the latest one, and I have tried the Prevx fix and everything.
Also ctrl alt delete in the blank screen works (the blue menu shows up full screen)
but when I click Task Manager, it goes back to the black screen.

What should I do?
 

A:Blank Black Screen No Cursor After Login

16 more replies
Answer Match 99.96%

okay, so i finally removed this malware called double d but now i have a bigger problemmy login is fine, but another person (who owns cpu and uses it most often) gets a black screen with a white cursor upon logging in.This exchange of problems is horrible and I wish I never went about repairing it. I think this could have been due to combofixi also was unable to access the internet and backgrounds were changed following the usage of combofix (i was able to manually restore internet connection by simply adding in the default gateway which was blank)any help or insight would be greatly appreciated. Once again, login trouble is only for one user as I am using internet and typing this very message on my login for vista. i'll post the combofix log.ComboFix 09-08-10.06 - Josh 08/18/2009 17:04.1.2 - NTFSx86Running from: c:\users\Josh\Desktop\ComboFix.exeSP: Lavasoft Ad-Watch Live! *disabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46} * Created a new restore point * Resident AV is active.((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))).c:\$recycle.bin\S-1-5-21-1400113804-1914402855-3429530994-500c:\$recycle.bin\S-1-5-21-2152478756-3922319563-605102323-500c:\$recycle.bin\S-1-5-21-3700753368-1022907414-2960024738-500c:\users\Robert McSparren\AppData\... Read more

A:Only 1 user with black screen with cursor upon login

Hello siennaimee,Please note the message text in blue at the top of the Am I infected? What do I do? forum.ComboFix logs should not to be posted outside the HijackThis forums and then only when requested by a HJT Team member. It is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.Please create a new topic explaining the nature of your problem in the Am I infected? What do I do? forum. Describe pop-ups and system tray or desktop icons that have appeared. Explain what is "going wrong" with your computer. Note any tools you have used and their respective results.If needed, we will direct you to our HJT Preparation Guide.Thank you for using BleepingComputer as your malware removal source.This topic is now closed. If you have any questions, please PM me or another Moderator.The BC Staff

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Answer Match 99.96%

Hola... Well, A Vista issue..

A perfectly working Vista machine, on startup after login we go to a black screen with a cursor in normal or safe mode, thought it might be busy, but ran all night and never completely booted up, if ctl-alt-del, you can log off normal, and shut down or restart.

Unfortunately I was a MS dummie and never made a sys restore point, but beyond that this should not happen, and I am probally not the only one.

Any others with this issue and any resolve other than re-installing windows.

Thank you in advance.
 

A:Win Vista black screen after login, and only cursor

Call the OEM of this machine and see what they have to say.
Different OEM's are having different issues with their hardware.
 

2 more replies
Answer Match 99.96%

So I recently installed Windows X Yosemite transformation pack but didn't like it and had to uninstall. After uninstall it told me to press ok to restart . But when I restarted I couldn't see the logon screen. I tried moving my mouse pad and it would show the cursor but dissapear once movement stops, I've done some research and found this > https://support.microsoft.com/en-gb/kb/2756559
I believe this relates exactly to my issue but the workaround did not work. PLEASE HELP THIS IS REALLY URGENT D:

SYSTEM:
Windows 8.1
8gb ram
Nvidia gt 635m 2gb ddr3
Intel i5 3337u cpu with Intel HD 4000

Asus vivobook s550cm

Same thing in safe mode . I just see cursor appear and safe mode text in each corner

When I try reset PC it says
> unable to reset your PC. A required drive partition is missing

System restore
>to use system restore you must specify which windows installation to restore

Restart this computer, select an operating system and then select system restore


HELP PLEASE RLLY URGEN

A:Login screen black with flashing cursor

Hello,





You can use Startup Repair and the other tools on the System Recovery Options menu to attempt repairs or restore data from a backup



You can try to perform a startup repair, visit the link below to learn more:
How do I fix a boot (startup) problem?

What to do if Windows won't start correctly?

4 more replies
Answer Match 99.96%

Ok I noticed this just the other day that after I type my password in to login it goes to a black screen with a cursor on it for more than 30 seconds before loading the desktop I believe this is due to drivers not properly loading but I do not know how to fix it! Hopefully someone can help me with this problem. Here is my ntbtlog showing the drivers loading when I login.

I am running Windows 7 Home Premium

ntbtlog:

Loaded driver \SystemRoot\system32\ntoskrnl.exe
Loaded driver \SystemRoot\system32\hal.dll
Loaded driver \SystemRoot\system32\kdcom.dll
Loaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dll
Loaded driver \SystemRoot\system32\PSHED.dll
Loaded driver \SystemRoot\system32\CLFS.SYS
Loaded driver \SystemRoot\system32\CI.dll
Loaded driver \SystemRoot\system32\drivers\Wdf01000.sys
Loaded driver \SystemRoot\system32\drivers\WDFLDR.SYS
Loaded driver \SystemRoot\System32\Drivers\sptd.sys
Loaded driver \SystemRoot\System32\Drivers\WMILIB.SYS
Loaded driver \SystemRoot\System32\Drivers\SCSIPORT.SYS
Loaded driver \SystemRoot\system32\DRIVERS\ACPI.sys
Loaded driver \SystemRoot\system32\DRIVERS\msisadrv.sys
Loaded driver \SystemRoot\system32\DRIVERS\vdrvroot.sys
Loaded driver \SystemRoot\system32\DRIVERS\pci.sys
Loaded driver \SystemRoot\System32\drivers\partmgr.sys
Loaded driver \SystemRoot\system32\DRIVERS\volmgr.sys
Loaded driver \SystemRoot\System32\drivers\volmgrx.sys
Loaded driver \SystemRoot\System32\drivers\mountmgr.sys
Loaded driver \SystemRoot\system32\DRIVERS... Read more

A:Black Screen with Cursor = Slow Login

The first thing to do when registering with our forum (especially if you have an issue you want assistance with) is to fill out your system specs. This allows our knowledgeable members to assist you better with your issue. It is very simple to do: please follow these steps below

First click on UserCP


Next click on Edit System Spec


Now you will see various fields for different types of hardware. Don't worry if you have no idea what kind of hardware it is asking for or the brand you have as I will explain how to get Windows to list it for you. For now keep that window open

Now click on start and type msinfo32.exe in the search field and press enter

Now you should have a window resembling mine below


With this information in hand lets start to fill out the specs

System Manufacture/Model Number
As you see in my screen shot I have no listing due to my laptop being a custom build (I made it myself). For most people out there usually this will list a name brand like Dell and a model like 1525.



OS
OS or Operating System for short is the main program that drive's your computer...notable example here being the Windows Operating System developed by Microsoft Corporation. Notice that I am running Windows 7 Ultimate x64



CPU
CPU or Central Processing Unit (Processor) is the brain of the computer. Notice that I have an Intel Core 2 Duo T9300 2.5GHz



Motherboard
The motherboard is where all the hardware parts of the computer are connected to. Mine is... Read more

9 more replies
Answer Match 99.96%

Trying to help a friend fix their HP laptop.

While these symptoms are similar (seen lots of "close but not quite"), I haven't been able to fix it, yet. Hoping not to have to nuke it.

System starts to boot. See the startup logo so I know there isn't a hardware problem.

After the startup logo/animation, screen goes black with just the cursor/pointer. You can see hard-drive activity so I know it is doing something. If I press the power-button, it goes to sleep. I can press keys like Windows-P and select through things like which display to choose, extend screen, etc. So again, Windows seems to be functioning. Even hooked up an external monitor and can move the cursor back and forth with W-P or the Fn key so video seems to work just fine.

Tried Safe Mode - same results. It lists all the drivers being loaded and then goes black-screen. I think the last one is usually disk.sys.

Tried a Startup Repair - it says there isn't anything to repair.

Tried Restore point - it says there aren't any restore points.

Tried Last Known Good Configuration - doesn't make any difference.

Tried VGA (640x480) more - nada.

I have booted from an install DVD and run chkdsk /f - nothing wrong.

Tried running sfc /scannow - mixed results. By itself the command says a previous restore/repair is in progress. I found a discussion where someone with a similar program used a bunch of parms and that gets around this error. However, after chugging for a while, I get the error "... Read more

A:Black Screen w/cursor after boot b4 login

Since I didn't get any replies and couldn't wait any longer and since every place I looked the answer boils down to a reinstall, I nuked it/over-installed Windows 7 and am rebuilding it.

1 more replies
Answer Match 99.96%

hi i have a toshiba satellite laptop
and when i turn on the computer it starts
normal but when its about to get to the login
screen it turns black and only the cursor is present
and i tried to turn it off numerous times but no luck
and when its in safe mode it just says safe mode on the corners and in
the top center it says microsoft (r) windows (r) (build 6001: service pack 1)
please somebody help me! and its windows vista

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Answer Match 99.96%

Please Help! I have a Black screen with cursor after login. Have attempted system repair/restore, safe mode and rebooting to last good Windows startup etc. Also I can't use CTRL ALT DLT. Only way to successfully get task manager is through CTRL SHIFT ESC. Please not I have the same issue even in safe mode.

When I get there I notice explorer.exe is not visible. When I try to run it it doesn't work. I get an error message saying "the application has failed to start because it's side-by-side configuration is incorrect. please see the application event log or use the command -line sxstrace.exe tool for more detail.

Not very educated with these things so would appreciate step by step guidance. Thank you.

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Answer Match 99.96%

After booting the computer and logging in I am at a black screen with a cursor, I can use ctrl+alt+dlt to open task manager. I am not able to open explorer.exe

I had problems with the Blue screen of death multiple times and ended up doing a complete factory restore on my computer. After the factory restore is when I encountered this current problem with the black screen.

I've seen numerous posts on this topic, but none have lead me in the correct direction since many of the solutions required being able to open explorer.exe

The black screen with cursor also happens in safe mode. Any and all help would be greatly appreciated and I will need it somewhat dumbed down for the instructions. Thanks.

Gateway - All in One PC - ZX4951
Windows 7 Home Premium

-Andrew

A:Black Screen with cursor after login - no explorer.exe

Hello and welcome Andrew as you are willing to reinstall then I suggest you do this
Clean Reinstall - Factory OEM Windows 7 make sure you pick the right version from the list of ISO's as the wrong one will show up as invalid width the activation code on your machine sticker.
To pick the right version see pic and as an advantage this will get rid of all the factory bloatware

You will of course need access to another machine to download that ISO - I use a disk but a stick will do I just prefer the disk myself.

3 more replies
Answer Match 99.12%

i have dell xps 15 with 6 gb ram and 500gb hdd win 7
the probleam is that 7 days ago suddenly my system crash and when im trying to star it back it showed black screen with cursor on it.

i have tried various kinds of thing
( recovery ) but they dint work.

lastly i was reading on internet this might be because of some sot of virus or malware...sooo i connected my laptops hdd to a desktop and found c drive partition is not working so checked the properties and found that the properties have been deleted so i give c drive all permissions.

after that when im trying to fix back the hdd into my laptop it is showing BOOTMGR IS MISSING

i have tried to boot from dvd but it dint work
i have tried to boot from USB but it dit not work as well
i have tried to boot from use by using ubuntu but it did not work as well

i have been using laptop from 4 years and never ever needed to format it.....i am very frusted now because of all these...

plzzzzz help

A:black login screen with cursor and then bootmgr is missing

From the DVD, did you get a "Repair your Computer" option?

18 more replies
Answer Match 99.12%

I've been handed a Vista Home Premium laptop to mend and whilst I've got it going, I'm posting this to share my discoveries for what seems to be a not uncommon problem. I must say that having read lots of other posts on this subject, my 'solution' may not be the one relevant to anyone else.

I'm not explaining all the details as I would do normally because if you need them explaining then perhaps this post is not for you!

The problem was that on boot up all looks well but having logged on, the user is presented with a black screen and a cursor which can be moved. There is also disk activity but it never gets any further. Ctrl/Alt/Del won't even bring up its menu.

Booting into safe mode and logging in gives the safe mode screen (safe more in the corners) and a cursor but nothing else - no task bar, etc. This time Ctrl/Alt/Del will bring up a menu but selecting Task Manager apparently does nothing.

Having used Linux tools to make sure all was backed up I ran a chkdsk on the drive (removed it and ran it on another computer) but nothing showed up.

I then booted into safe mode with command prompt which worked! - at least, in part. I was given a command prompt window so was able to try and run things. rstrui and explorer appeared to do nothing, though trying rstrui again gave the message that it was already running.

I was able to access a memory stick and also able to run Process Explorer which showed that rstrui and explorer were indeed runn... Read more

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Answer Match 99.12%

Hi,
 
There could be 2 causes for this problem:
 
The NVIDIA graphics card is updating itself during sleep mode. 
Solution:
 
1. Boot into safe mode.2. Go to device manager – display adapters – double clicks on the graphic card driver
3. Select “Driver” tab, clicks on the “Roll Back Driver” button.
4. Restart, done.
To avoid this problem to happen again, turn off the NVIDIA automatic update feature.
Go NVIDIA control panel -> Help -> updates, select “Preferences” tab, uncheck the “automatically check for updates”.
 
 
A windows update could be the problem
Solution:
1. From the Start screen, type 'reset' to open the Search charm, and then select Remove everything and reinstall Windows from the search results.
2. Under Remove everything and reinstall Windows, click Get started.
3. On the Reset your PC screen, click Next
4. If prompted, insert your Windows 8 installation disc or recovery media.
5. If your computer has more than one drive installed, you must select whether you want to reset only the drive where Windows is installed, or reset all drives. Make your selection, and then click Next.
6. Select Just remove my files, Then click Next.
7. On the Ready to reset your PC screen, click Reset.
8. Wait while Windows resets your computer. This might take awhile, and your computer will restart... Read more

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Answer Match 98.7%

Hello everyone,

First of all, I will divide my statement by sections so it would be easier to read.

Section 1: The problem - description of it.
Section 2: How I manage the problem.
Section 3: Things and methods that I have tried - all unsuccessfully.
Section 4: My own findings to help with further analysis.

So here we go

Section 1

Whenever I start windows it will boot normally up until Windows logo screen(where 4 balls meet to form windows 7 logo) at this logo screen I can already notice slow pace as it stays in it for a good minute. Afterwards it will be just black screen for a minute. Then mouse cursor will appear(with faster sensitivity than my usual) and it will transform into a loading wheel cursor after another minute. And now it reached state in which it can stay for hours. Only black screen and loading mouse wheel(note that it is always spinning and I can always move it, it is not frozen).

Section 2

So the only way for me to login is to leave it be for at least about 5 hours and it will start itself. Usually I do this overnight and in the morning it is already at the desktop and works like nothing ever happened. I can do whatever then, everything will work perfectly fine. Crysys 3 works fine, YouTube works fine - no trace of any problem. So while I can always just Hibernate and sleep my PC, I need to restart it sometimes.

EDIT: Now after those 5 hours or more, it will simply display ordinary mouse pointer on a black screen and act as if I am in login screen. F... Read more

A:Black screen with "loading cursor" and no login screen on Boot.

It sounds like something is trying to load and run in the background.
Download DDS from one of these links:
DDS.com
DDS.pifDisable any script blocking protection
Double click the dds icon to run the tool.
When done, DDS will open two (2) logs: DDS.txt
Attach.txt <--- will be minimized in the task tray

Save both reports to your desktop.
Include the contents of both logs in your next post.
The scan will instruct you to post Attach.txt as an attachment. You can post both logs as attachments.

9 more replies
Answer Match 98.7%

I've seen a lot of posts on the internet about a black screen after a reboot. My problem is similar but it happens after I lock windows (Win->L). I get a black screen and can see/move the mouse cursor around but cannot ever get the login screen again. Crtl-Alt-Delete does nothing. I end up having to do a hard reboot. I'm running Vista Ultimate 64 on an ASUS p6t board. I've checked the event logs and there is nothing before the hard reboot. Any ideas?

A:Black screen with mouse cursor, can't log in

Originally Posted by DigitalMan


I've seen a lot of posts on the internet about a black screen after a reboot. My problem is similar but it happens after I lock windows (Win->L). I get a black screen and can see/move the mouse cursor around but cannot ever get the login screen again. Crtl-Alt-Delete does nothing. I end up having to do a hard reboot. I'm running Vista Ultimate 64 on an ASUS p6t board. I've checked the event logs and there is nothing before the hard reboot. Any ideas?



This will happen if your partition table got corrupted. U would try these methods.

Boot from your vista cd and select repair my computer>startup repair. If still unsolved, Boot from your vista dvd repair my computer>select command prompt and type these commands,

bootrec /fixmbr
bootrec /RebuildBcd

Let me know the result....

3 more replies
Answer Match 98.7%

I was reading through your website and found the forum on a black screen with only a cursor available. My laptop has the same problem right now. That froum is now closed... I  ran the program frst64 on my laptop. I have attached the results below and was wondering if you could help me out. I am not sure how to fix it... Thanks a million!Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 13-12-2013 01Ran by SYSTEM on MININT-B97FD6R on 13-12-2013 17:51:27Running from H:\Windows 7 Professional Service Pack 1 (X64) OS Language: English(US)Internet Explorer Version 10Boot Mode: RecoveryThe current controlset is ControlSet001ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.==================== Registry (Whitelisted) ==================HKLM\...\Run: [HPPowerAssistant] - C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe [1691192 2010-06-18] (Hewlett-Packard Company)HKLM\...\Run: [SynTPEnh] - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2174760 2010-06-03] (Synaptics Incorporated)HKLM\...\Run: [HPWirelessAssistant] - C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe [363064 2010-04-05] (Hewlett-Packard)HKLM\...\Run: [BTMTrayAgent] - rundll32.exe "C:\Program Files\Motorola\Bluetooth\btmshell.dll",TrayAppHKLM\...\Run: [SysTrayApp] - C:\Program Files\IDT\WDM\sttray64.exe [487424 2010-03-17] (IDT, Inc.)HKLM\...\Run: [HotKeysCmds] - C:\windows\system32\hkcmd.... Read more

A:Black screen with only a mouse cursor

Does anyone have any advice? Please....

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Answer Match 98.7%

Last night i turned off my desktop from Start>shut down but i realized it didn't really turn off. I turned on the monitor and all i saw was a black screen with a mouse cursor. I shut it off from the tower and went to sleep.

When i woke up and turned the desktop on and i get past the windows start up(windows 7 logo) but all i get is a black screen with a mouse cursor where you are suppose to log in from. Any help would be appreciated.

A:black screen with a mouse cursor

Hello! You should have let Windows shut down the pc on it's own. Pressing the power button to shut it down might have caused issues.

Reboot then as soon as you see your Computer Name system post logo, HP, Dell etc...

Tapping F8 go to Advanced Options or Repair Computer select the language then select "Repair Your Computer" Windows will look for errors if any weather or not it does go to other options go to command prompt type in
CHKDSK C: /R
This will attempt to fix any file system errors and repair any corrupted system files.
This check Disk will take some time be patient have a cup of coffee or a whole pot.

When the scan is complete reboot.

7 more replies
Answer Match 98.7%

Hi Everyone,
This is my first time posting here so sorry if these are the wrong subforums!
 
The computer is an prebuilt hp envy h8-1419. 
 
Last week I went to turn on the family computer and after the boot loading (where you see the HP logo with the loading circle underneath), a black screen appeared with a beep.  I could move the mouse around and it seemed like basic functionality worked (I could turn on voice assistance) but I couldn't get it to load the desktop.  CTRL-ALT-DEL didn't work either.  I did see the power/hdd/cdrom lights on the tower working, but the hdd light was permanently on (not flashing) like it was stuck loading or something.
 
I tried rebooting a bunch of times and at one point I did get to the desktop, but it was glitched where the taskbar was a faded colour, the windows button didn't work, none of the desktop icons opened, and the right side of the screen had a black bar.  Unfortunately, I shutdown the computer before thinking of trying ctrl-alt-del.  I then tried to plug the desktop into another monitor and the same issue persisted so I doubt it was the graphics card.
Afterwards I ran HP's UEFI thing and did a start-up test: it failed at the "Hard Disk Short DST" test (it also gave me an error code that came up with nothing on Google).  The HDD Smart, pci device, processor, and memory tests passed.
 
Next I booted into Recovery Mode and tried to use a restore point a week earlier, but after it ... Read more

A:Black Screen with only Mouse Cursor

The "Hard Disk Short DST" is an indication that your HD is nearing death. I suspect the hd corruption killed the video drivers.

1 more replies
Answer Match 98.7%

I have a laptop with Vista Home Premium 32-bit. I was using chkdisk and now it will not boot anymore. It only goes so far as to have a black screen and a mouse cursor. If I leave it like that it will eventually reboot and then comes back to the black screen with the mouse cursor. I was wondering if it is possible to repair my system without reinstalling the entire operating system. I don't have a CD or DVD, just a recovery partition.

A:Black screen with mouse cursor

Welcome
It sounds like you may have a hard drive problem. Can you boot in safe mode?

8 more replies
Answer Match 98.7%

I have hp ENVY 23, with win 8, i5, 8GB, when I start the computer I see the hp sign then the turning circle of windows turns for a while, then the screen becomes black with the sound of windows start, I can move and see the mouse cursor, but nothing else,
the screen is black, I tried when I press start to press repeatedly ESC, F8,F9,F10,F11 to enter the boot mode but I only had a screen says that window detected stuck key for few seconds then it continues to windows start with black screen, I tried also to
disconnect the electricity, press start button for 15 seconds, nothing changed, any idea how to regain control of the computer.

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Answer Match 98.7%

I've got a Dell Inspiron 15 3000 series laptop I'm helping a friend try and fix.
I believe it has Windows 8 Pro.
After powering up past the bios screen and the "starting windows" screen, it is just a black screen showing the mouse cursor, which moves around without issue. It does the exact same thing in safe mode.
I've tried loading last good configuration, the dell diagnostics, the Kaspersky rescue disc, and reseating the ram.
Not sure where to go from here.

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Answer Match 98.7%

Working on a Dell XPS 410 running Windows Vista. First booted into normal mode...after Vista loads the desktop comes to a screen that is completely blacked out, except for the mouse cursor that does move around. The system does boot into safe mode...even safe mode w/ networking. So I installed Malwarebytes and updated to latest version and performed a full scan. About 40 infections were found and successfully quarantined and deleted. When I was promted to reboot the system, I did so and let it boot into normal mode. But to no avail did the removal of found infections seem to fix whatever problems is causing this solid black desktop with no icons, taskbar, or anything except a movable mouse cursor. Does anybody have any ideas I can try before I decide to just re-install Vista anew. Thanks for any and all help.

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Answer Match 98.7%

Hi guys. I hope you can help. I have windows xp sp3. When my pc boots it only shows a black screen with a mouse cursor that I can move. ctrl alt delete doesnt work. Neither did system restore. I can boot into windows safe mode. Ive run super malware removal, it found 8 files but didnt fix the issue. The files they found were definitely not infected but thats another story.
Suggestions ?

A:Mouse cursor and black screen

Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503

Dells and Fixmbr Command - http://en.community.dell.com/support-forums/software-os/f/3524/p/19304465/19589396.aspx

Louis

6 more replies
Answer Match 98.28%

Hi all,

I've caused a problem which is proving to be difficult for me to fix.

My laptop experienced a BSOD which resulted in me being able to log in only to be met with a blank screen with a movable cursor, which I resolved using a System Restore.

Following this I tried to identify the cause for another issue caused by the BSOD which was the replacement of icons on the log in screen by square-shaped outlines. I ended up opening Device Manager and then Display Adapters, where I disabled one of the graphics processors (GT 610M). I restarted the laptop after doing this and since then it has been able to progress past the teal Windows logo and spinning circle but not to the log in screen as a blank screen with a cursor appears instead.

I've tried using refreshing, System Restore, Startup Repair and enabling Safe Mode but none of these have been able to work or in the case of Safe Mode the blank screen still appears.

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Answer Match 98.28%

I have an HP notebook, bought with Win 8, but not used for a year. Now being used. Installed Win 8.1 no problem. Anti-virus, and a few other programs, no problem. Yesterday Classic Shell (the popular 'bring back the Start menu' 3rd party item), again no problem.
But today, after normal power off, power on produced only an IMMEDIATE black screen, with just a lonely flashing cursor. So not really a boot up. Yet the mouse could move the cursor normally. And weirdly, no keys worked -- except 4 of the function keys.

No powering off/powering on then using F2 or F8, had any effect. Nor did CTRL-ALT-DEL.

So I don't see any diagnosis path, as I am clearly kind of in Windows, but kind of not!
(hence I am typing this on my previous machine)

The only faint clue I can think of is that the last thing I recall doing before this, was to briefly connect an external hard disk. But one that was working normally just before on my other machine. And anyway, I have now disconnected it.
Or could Classic Shell be the culprit, I wonder?

Any ideas, please?

A:power on gives blank screen but with movable cursor

Last time that happened to me, it was because of wrong GPU drivers.

6 more replies
Answer Match 97.44%

after I just installed windows 7 and rebooted after installed  updates  and drivers, I get a black screen with the mouse cursor working, but nothing happens.  I cant get past this, after ´starting windows´icon, the black screen comes up with the mouse and nothing is responding. I have tried everything, F10 and system restore and CMD and boot repair and removing battery, and safe mode does not work either, and I tried to connect another monitor but the screen shows the same black screen with the mouse cursor at every boot I try .I am not able to enter bios. I press F2 but no bios, and pressing F12 does not work either. And pressing alt+ F10 only gives : /NOEXECUTE=OPTION, and some texts. I cant boot from the windows disk either since I cant choose boot options.There is nothing wrong with the hardware for sure. I just have a black screen with the mouse cursor, I have tried everything, all sorts of command lines in CMD, nothing gets me back to windows.I have tried to get it to boot up to CD drive so I can reinstall, but as I said, cant go to bios or  F12 or ALT+f10, and I dont have backup, just istalled windows 7 and all was well, windows update for drivers, reboot then boom, this happens and I been stuck for days now. has to be an update that made this happen. can anyone pease help me ?    acer aspire V5-531 series.   

A:Black screen with mouse cursor after boot

Hello johnquinn,
 
You should read this topic (Chigers): black screen - flash bios V5-571
You have the same setup bios utility (V5-531 or V5-571): Phoenix SecureCore Tiano BIOS
 
To summarize:
1- Download the bios file on the acer support website
2- If it's necessary (Windows version), extract the self-extratible file (*.exe) contained in the zip
    file with 7-zip
3- Format an USB flash drive to FAT or FAT32
4- Copy all files on this one (contained in the Dos or Windows(#2) folder)
5- Follow the instructions of Chigers to recorver the bios

1 more replies
Answer Match 97.44%

My laptop is stuck at the boot screen with a black screen and the mouse cursor on there. I cant get into task manager, safe mode still has the same problem and i have tried booting from the Vista CD to do a repair but it comes up 'windows is loading files' and then just goes to the black screen with the mouse cursor again!

A:Black screen with mouse cursor on boot

Hello ToonArmy,

You might be able to do a factory recovery of Vista. If your not sure of how to do a factory recovery, then post back with what brand is your laptop and I'll be happy to see if I can wrangle up some instructions from your laptop manufacturer's website for you.

Shawn

10 more replies
Answer Match 97.44%

wHEN i BOOT UP i CAN SEE ALL THE OPERATION. WHEN i SHOULD GET A DESKTOP ALL i SEE IS THE CURSOR WHICH i CAN MOVE. tHE SCREEN IS bLACK. WHAT'S UP?

A:Black Screen At Boot But Have A Mouse Cursor

I think you can bring up the task manager (ctrl+alt+del).

The problem is that your explorer.exe is corrupted or does not get loaded. If you don't see explorer.exe in task manager, run it from File->new task->then type explorer.exe
But you have to make sure that explorer.exe loads every time. To do it,
copy the I386 folder from windows setup cd to you HDD.

while windows is booting, press F8 key and ADVANCED start up option will appear.
select SAFE MODE WITH COMMAND PROMPT.

navigate to your windows directory.
then rename explorer.exe to explorer.bak or something.
Now go to the i386 directory.

use this command :

expand Explorer.ex_ x:\windows
// where 'x' is your drive letter where windows is installed.

now restart your PC and check the result.



But if you already see explorer.exe running. right click and 'end task' it. and then run the process afresh. This should be a temporary soln. After that do this,
From task manager,

click file then run and type MSCONFIG

On ther general tab

click Selecticve start up

uncheck the following: process system
process win
load startup items

then click on the services tab,

click on the HIDE all mircosoft services)located on the bottom. then uncheck all the boxes that remain.

restart your computer. everything should be ok, but 1 last step.

insert your xp disk and do a clean boot. clcik install , when it goes to install make sure it says UPDATE(recomended) or you will lose all your fil... Read more

16 more replies
Answer Match 97.44%

Ok guys, I have to start this, as there is no definitive answer to this problem:

Vista Business SP1, all updates done...
On startup, after the usual scroll bar, the black screen... with a mouse cursor... and it stays there for hours.
I have tried the following solutions:
1. Bring up task manager and manually run explorer... ctrl+alt+del or any other combination will not respond
2. Hit shift key to bring up sticky key dialog: yes, but there are no options except yes or not...
3. System restore: tried 3 or 4 dates, all the same...
4. Safe mode with command prompt to run msconfig: still the black screen, no safe mode, no command prompt...
5. Faulty event log: renamed the log directory, no effect.
6. Permissions on Rpc for Networking: done, no effect
7. Make sure the shell for the startup points to explorer.exe: changed in regedit (cmd under repair), no effect, after a couple of reboots it was still pointing to cmd.exe...
There are no new usb devices, no new hardware... this happened after a file open froze on the user of this pc...
I really need you ideas guys... I always solved strange problems with the combined brains on this forum... hope it will work this time also
 

A:Black screen on startup with mouse cursor... HELP

hi this is a possible http://www.bleepingcomputer.com/tutorials/tutorial148.html
 

2 more replies
Answer Match 97.44%

I have a Dell Dimension 3000 desktop w/ Windows XP Home Edition. After I turn on the PC I see and hear it POST, then the Windows XP splash screen, then it hangs at a black screen with mouse pointer cursor. The cursor moves with the mouse movement. It will stay like this and not progress.
This is what I have tried:
1. Tried another known good video card.
2. Re-seated RAM
3. CHKDSK /R
4 Booted off XP Home CD, Repair Install (Not R to Recovery Console)
After files were removed and files copied the PC rebooted, Windows XP splash, then the black screen again.
5. FIXBOOT
6. FIXMBR


I think my next step would be to slave the disk and copy all important data off of it. Then remove the partition, create a new partition, format and install XP fresh.

Unless there is another way to fix this? What would cause this?

Andy

A:Boot to black screen w/ mouse cursor

Hi, something to try ...

Boot into System Setup (F2). Locate the Maintenance option and CMOS Defaults to restore the computer's factory-installed default settings.

1 more replies