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BSOD on HP 2000 Notebook PC - BAD_POOL_HEADER

Q: BSOD on HP 2000 Notebook PC - BAD_POOL_HEADER

My girlfriend's laptop is an HP 2000 Notebook PC, bought second-hand. It's only BSOD'd twice now, and each time it says BAD_POOL_HEADER. I've checked all the drives on the computer and they're all up to date. I'm not sure what causes this? If anyone could give me some insight it would be greatly appreciated.

A: BSOD on HP 2000 Notebook PC - BAD_POOL_HEADER

Blue Screen of Death (BSOD) Posting Instructions

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Hey guys,

I recently have been getting some BSODs but this is the first 'BAD_POOL_HEADER' I would like to ask for some help in resolving this issue. Thankyou very much, attatched is my minidumps of ALL my previous BSODs.
Thanks in advance.

GCFSA
Edit: my computer is a HP Pavillion DV6 3132tx.

A:BAD_POOL_HEADER BSOD, not the first time computer has BSOD

Hello GCFSA.

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffff8a00e8f25a0, The pool entry we were looking for within the page.
Arg3: fffff8a00e8f27c0, The next pool entry.
Arg4: 0000000005220010, (reserved)

Debugging Details:
------------------
BUGCHECK_STR: 0x19_20

POOL_ADDRESS: fffff8a00e8f25a0 Paged pool

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff800037f6cae to fffff800036cbfc0

STACK_TEXT:
fffff880`03d70b68 fffff800`037f6cae : 00000000`00000019 00000000`00000020 fffff8a0`0e8f25a0 fffff8a0`0e8f27c0 : nt!KeBugCheckEx
fffff880`03d70b70 fffff800`039ace83 : fffff800`038c9600 fffff800`039ab730 fffff800`624e4d43 fffff880`04c5ee90 : nt!... Read more

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When ever i let my computer sit idle say going out and forgot to turn off my computer i come back to the BSOD, I currently removed my anti virus and i am running Verifier with the custom selection everything not ran by windows. I dont know what steps i take after I post the minidump on this page.

A:Bsod bad_pool_header

Click on the download button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums

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bsod bad pool header pls help.

A:Bsod bad_pool_header

Please post the following report before we proceed:Windows Genuine and Activation Issue Posting Instructions

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Hi hope someone can help me

One of my customers has got an intermittent BSOD on a Windows 7 Toshiba laptop

Spec
Windows 7 Home Premium SP1 (64 bit)
Pentium Dual-Core T4400 (2.20GHZ)
4GB RAM
320GB HDD

I have attached a dump file from their laptop in the hope that somebody could have a look at it for me to see what the error is

I have more dump files if neccessary ....

The BSOD reported:

BAD_POOL_HEADER Stop 0x00000019

Please let me know if you need any more info regarding this problem

Thanks

Dominic
 

A:BSOD - Bad_Pool_header

... Any ideas anyone ??
 

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Answer Match 50.4%

Hi,
I have a lenovo z580 running 8.1.
I've been experiencing several bsods lately.
One of the is the 'bad pool header' the other being 'dpc watch dog violation'
It usually happens whever I am using a second screen.
I've attached the dump files.
I hope you can help me resolve the problem.

A:BSOD: Bad_pool_header

I've seen many times where VMWare and VirtualBox are present when a system has issues w/BSOD's
I'd suggest uninstalling both in order to see if this stops the BSOD's.

This device is disabled. Is this deliberate? If so, why?





VMware Virtual Ethernet Adapter for VMnet8 ROOT\VMWARE\0001 This device is disabled.



Please enable the device and update it's drivers (if keeping the program installed). If it's not needed, please uninstall the program.

I'd start with these free hardware diagnostics: Hardware Diagnostics Start with MemTest86+ and Prime95 - as I suspect a memory issue here. If they pass, then do the rest of the diagnostics. Let us know the results and we'll move on from there.
Analysis:
The following is for informational purposes only.

Code:
**************************Wed Jul 9 22:28:57.146 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070914-10421-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
System Uptime:0 days 0:08:08.865
Probably caused by :ntkrnlmp.exe ( nt!ExFreePoolWithTag+cd9 )
BugCheck 19, {e, ffffd001a5ff1290, fffff8005de02658, 8e488918109cba96}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 000000000000000e,
Arg2: ffffd001a5ff1290
Arg3: fffff8005de02658
Arg4: 8e488918109cba96
BUGCHECK_STR: 0x19_e
PROCESS_NAME: RouterNT.exe
FAILURE_BUCKET_ID: 0x19_e_nt!ExFreePoolWithTag
CPUID: ... Read more

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I'm using Lenovo Thinkpad X201i (Core i3-350, 2.26GHz) with DDR3/4GB, HDD 320/7200RPM. The hardware is about 6 months old.

Firstly I installed Win7/32-bit and found BSoD stated BAD_POOL_HEADER and Windows cannot be launched but restart itself for many times. Then I've changed to Win7/64bit (Ultimate), unfortunately, I'm still face the same problem.

I've attached the dump file and a folder
the HTML file didn't include since I can't get the file due to an error occured while attemping to generate the report.

Pls give me some advice to solve this problem.

Thank you

A:BSoD - BAD_POOL_HEADER

Hello,

Since the problem existed after a clean install, I would suspect this is a hardware problem. We might as well eliminate the possibility of software first though.

Remove Norton with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Replace it with MSE: http://www.microsoft.com/security_essentials
Code:
SRTSPX64.SYS Mon Jun 22 22:47:54 2009 (4A40425A)
SYMEFA64.SYS Tue Jun 23 17:52:39 2009 (4A414EA7)
SYMEVENT64x86.SYS Wed Jun 24 16:19:12 2009 (4A428A40)
SYMFW.SYS Mon Jul 06 20:29:22 2009 (4A5296E2)
SymIMv.sys Mon Jun 22 19:11:56 2009 (4A400FBC)
SYMNDISV.SYS Mon Jul 06 20:33:26 2009 (4A5297D6)
Attachment 117482

Also update Acronis TrueImage, as the version you are using has been known to cause some BSODs.

Install these Lenovo Conextant audio drivers: Lenovo Support - Conexant Audio Software for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP (32-bit, 64-bit) - ThinkPad T410, T410i, T410s, T410si, T510, T510i, W510, W701, W701ds, X201, X201i, X201s, X201 Tablet

One dump blames them.
Code:
CHDRT64.sys Wed Jul 22 17:57:53 2009 (4A678B61)
I would also suggest some hardware tests. Start with RAM: RAM - Test with Memtest86+

Also run a hard drive test, with Hitachi DFT. Download this ISO: http://www.hitachigst.com/hdd/suppor...2_v415_b01.iso

Burn it to a CD, following the directions in this tutorial: Burn Disc Image - ISO or IMG file

...Summary of the dumps

Code:

Built by: 7600.16617.amd64fre.win... Read more

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So I'm trying to get to the bottom of these strange BSOD I've been having. I've narrowed it (hopefully) down to two factors, both of which I'm not sure how to fix.

One being my wacom bamboo tablet, since it usually happens a few moments after I unplug it due to driver malfunction and replug it in.

The second, and also semi-related to my tablet, is that it almost ALWAYS happens after I bring my computer out of Sleep.

I have a couple dumps for your convenience. I tried to decode them myself but for some reason it won't detect my symbol packs...

http://www.mediafire.com/?dzrwft5hi2n

Any help would be greatly appreciated!

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Hello,

I am getting BSOD with BAD_POOL_HEADER randomly but no idea what is causing it. Please help?

Thank you in advance!

A:Bsod bad_pool_header

Your most recent dump files point to the Malwarebytes service/protection module, I'd suggest reinstalling the latest version. Use Malwarebytes as an on-demand scanner if possible.

AVG should be removed, running multiple malware scanners on the same system is not recommended. Replace it temporarily with MSE until it is ruled out as culprit.

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa80136e36d0, The pool entry we were looking for within the page.
Arg3: fffffa80136e3730, The next pool entry.
Arg4: 0000000004060002, (reserved)

Debugging Details:
------------------
BUGCHECK_STR: 0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff800034ae100
fffffa80136e36d0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VIS... Read more

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Hi all,

I've been having bsod's intermittently, it'd be greatly appreciated if we could discern the cause. Thanks

Setup:
Windows 7 Professional 32bit (Full retail (ASM student) clean install on fresh partition)
Dual boot with old xp partition
My hardware is around 3 years old but still going strong.
4GB Ballistix ddr2800 ram is recent upgrade (from 2GB Corsairs)
Windows 7 ... I installed it whenever the student release came out, I didn't use it for a while as Windows XP was doing great.

EDIT: Solution Ballistix RAM was the problem, replaced ram and system is fine.

A:BSOD - bad_pool_header

Hi and welcome to the forum. Sorry you are having problems. I looked at your latest three dumps. All indicate memory corruption and driver problems.





Quote:
Error code C2, BAD_POOL_CALLER. Usual causes: Device driver, ?Memory.

Error code F7, DRIVER_OVERRAN_STACK_BUFFER. Usual causes: Device driver, Malware.

Error code 19, BAD_POOL_HEADER. Usual causes: Device driver.


You are going to have to troubleshoot by a process of elimination since the dumps do not give us a specific cause. To begin this process, uninstall Avira. Avira is known to cause BSOD's on some Win 7 systems. Your version includes an obsolete driver. Download and install Microsoft Security Essentials in its place. One you get your system stable, you can try Avira again, an updated version; but I do not recommend doing so.

Next uninstall Spybot. Many third party security programs cause conflicts with Win 7. You can try Spybot again once your system is stable. I see you are using Malwarebytes. MBAM works well with Win 7 and is a really good tool.

Outdated drivers can and do cause BSOD's. You have some outdated drivers and some are XP drivers. You need to update or eliminate these drivers. Software designed for XP and not updated for Win 7 is not going to run on Win 7 except in the XP mode.





Quote:
ANIO.SYS Mon May 05 06:18:54 2003 - unknown driver from Alpha Networks (likely to be a software driver installed with a D-Link device). OEM - none at EPON,GPO... Read more

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I bought my ASUS Q501L with Windows 8 last June and from the start I've had problems with it. At first I had problems connecting to the internet a lot and cannot get sound through the HDMI port.

Within the past couple months I've been getting BSOD for Bad_Pool_Header. This happens at least once a week. My Google Chrome starts freezing up and then crashes. After that, my internet won't connect and then Chrome won't even open. After waiting a little while, the BSOD pops up with the same error.

Attached is the Minidump.

A:BSOD Bad_Pool_Header

My computer is also taking up to two minutes to shut down completely and I am not sure if that is related in some way.

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The most recent BSOD I've been getting, isn't good, I'm sure. So, lately as I'm on my computer, everything freezes (pulling power plug to reboot). I don't get a BSOD with that or any clues. I get a BSOD for Bad_Pool_Header lately. I tried to view the dump as a .doc, but couldn't find any parameters. Is there another, better way to view crash-dumps? Or, should I upload it here for help?
I'm getting pissed. I'm hoping nothing is wrong with the hardware. I tried a diagnostic scan earlier tonight, but the comp froze-hard during the memory scan. Could this be a useful clue? I'm operating out of safe mode
~Thanks,
Matt

A:Bad_Pool_Header BSOD

Update: I've been operating in Safe-Mode (with networking) for several hours, now. My computer still hasn't frozen or BSOD'ed. Is this another useful clue? Thanks.

42 more replies
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Bsod bad_pool_header I recently replaced my system hard drive and am getting a bsod with this message:

BAD_POOL_HEADER

0X00000019, 0X00000020, E172B960, 0XE172B980, OXOCO40601

This error seems to occur early in the morning after the computer has been on all night.

As a test last night 07/29/10, I set the computer date back to June 14th, 2010 and the computer went through the night without a blue screen?

Any help will be greatly appreciated.
 

A:Bsod bad_pool_header

16 more replies
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I recently received a BOSD and I had an issue with this in a previous post.  I ended up switching out the RAM and it has been running fine ever since now.  I would like to see if I can get some help on the issue.  Thank you

A:BSOD from BAD_POOL_HEADER

Oh and here is what was off the file
041615-6957-01.dmp 4/16/2015 1:45:14 PM BAD_POOL_HEADER 0x00000019 00000000`00000003 fffffa80`0ccd84c0 00000001`6520b8c0 fffffa80`0ccd84c0 Msfs.SYS Msfs.SYS+7ca0b60 x64 ntoskrnl.exe+72c80 C:\Windows\Minidump\041615-6957-01.dmp 8 15 7601 353,456 4/16/2015 1:45:47 PM

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Hey folks,

I'm getting the BSOD and bad_pool_header, I'm hoping you can help. I've done a search and found some good information on this topic. I have tried the numerous suggestions to no avail.
The wonderfull blue screen is not on startup and seems random. I also get alot of corrupt file errors when I download or use large files.

I ran the mem test and got 46 errors before I just stopped the test. I pulled 1 mem board out (leaving 1 left) and reran the test with only 8 errors. so...
board 1 = 8 errors (Brand: Rendition - 1GB)
board 2 = 47+ errors (Brand: Rendition - 1GB)
I removed both and got a brand new board (Kingston DDR2 PC4300 2GB)
With the new memory I get 8 errors again. My BIOS is set to automatic on the memory settings.
My Microsoft Indexing is disabled.
I have replaced:
the power supply
Video card
Memory
Sound card
and I still get the error.
Specs:
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.080814-1233)
Language: English (Regional Setting: English)
System Manufacturer: INTEL_
System Model: D945GTP_
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) D CPU 3.40GHz (2 CPUs)
Memory: 2046MB RAM
Page File: 233MB used, 3705MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

HJT log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:29:24 PM, on 24/11/2008
Platform: Windows XP SP2 (... Read more

A:BSOD and Bad_POOL_HEADER

bump
 

3 more replies
Answer Match 50.4%

We are getting BSOD with BAD_POOL_HEADER error. It says, "The pool is already corrupt at the time of the current request. This may or may not be due to the caller.".
Is there a kernel based utility which can force the error to occur exactly when the pool is corrupted?
We have our own driver which have been working fine on Windows 7 and XP.
Let me also know if I need to contact on some other forum.

A:BSOD with BAD_POOL_HEADER

Please read this thread before posting so we can get as much information as we can:

Blue Screen of Death (BSOD) Posting Instructions

-cheers

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Keeps Blue screening even when im not even using it, Happens randomly and haven't noticed any patterns, Could be while booting, could be while playing a game and as i said earlier even when im not on it.

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I randomly keep getting BSOD saying Bad_Pool_Header.
no new hardware or software have been installed.
the "dm log collector" results & a screenshot of BSOD are attached.

grateful in advance

A:BSOD Bad_Pool_Header

Code:
Version 6.1.7600 Build 7600
You don't have service pack 1 installed.
Install it using Windows Update.


Code:
BugCheck 19, {21, fffff900c2109000, 2030, 1}

Probably caused by : win32k.sys ( win32k!FreeTmpBuffer+1e )
I can't find the driver responsible.


Code:
1: kd> !pool fffff900c2109000
Pool page fffff900c2109000 region is Unknown
*fffff900c2109000 size: 100 previous size: 0 (Allocated) *.... (Protected)
Owning component : Unknown (update pooltag.txt)

fffff900c2109100 doesn't look like a valid small pool allocation, checking to see
if the entire page is actually part of a large page allocation...

GetUlongFromAddress: unable to read from fffff800038291b0
Unable to get pool big page table. Check for valid symbols.
fffff900c2109100 is not valid pool. Checking for freed (or corrupt) pool
Bad allocation size @fffff900c2109100, zero is invalid
Enable driver verifier but only enable the options: Standard settings and IRP logging step 3.
Don't enable Force Pending I/O Requests

Enable Driver Verifier to monitor the drivers.
Driver Verifier -Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.



   Information

We use Driver Verifier as it puts a stress on the drivers, and so it makes the unstable drivers crash. This should flag the driver responsible in the dump file.
It

Driver Verifier will make the system laggy, this is normal so don't worry.... Read more

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Answer Match 50.4%

My third topic here. Pardon if I skip the majority of the general posting instructions and simply post a minidump with my computer stats.

Minidump attached, happened this last instant and said BAD_POOL_HEADER.

Windows 7 Home Premium 64bit.
Hardware all about 13-14 months old.
Clean OS install of about 2 weeks, fully retail.

A:Bad_pool_header bsod

Hello!

I just wanted to give you a quick heads up that someone will be with you from 7Fs BSOD team. There's only a couple of them and BSODs can be tricky business.

A mini dump is 90% of what the BSOD will usually ask for and gives enough information to start from. You've filled out some of your system specs so that might make up for the rest of it.

Hang tight!

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Answer Match 50.4%

I just got a Bad Pool Header BSOD. I was able to restart fine. Unfortunately, i had a lot of programs running so i imagine it could be any number of things. I've upploaded the log from your software as well as logs from bluescreenviewer. Bluescreenviewer had two files highlighted - ntoskrnl.exe and tcpip.sys. Any help would be most appreciated.

Fredd

A:BSOD Bad_pool_header

Welcome to the forums FreddW,


Code:
Debug session time: Sat Jun 7 01:16:44.650 2014 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 2 days 17:25:52.915
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )
BugCheck 19, {20, fffffa801293f9d0, fffffa801293f9f0, 402000c}
BugCheck Info: BAD_POOL_HEADER (19)
Bugcheck code 00000019
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa801293f9d0, The pool entry we were looking for within the page.
Arg3: fffffa801293f9f0, The next pool entry.
Arg4: 000000000402000c, (reserved)
BUGCHECK_STR: 0x19_20
PROCESS_NAME: mbamservice.ex
FAILURE_BUCKET_ID: X64_0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a
MaxSpeed: 3000
CurrentSpeed: 2993
BiosVersion = P02-A2
BiosReleaseDate = 10/31/2011
SystemManufacturer = Gateway
SystemProductName = DX4860
??????????????????????????????????????????????????????????????????????????????????????``
Seems like MalwareBytes is the cause of your BSOD (?)

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootabl... Read more

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Hey guys, I've been having this problem with my computer where I randomly get BSOD. I'm just browsing the internet and I get it, and it has happened about 4 times now.
 
My specs: 

Processor

Intel® Core™ i7-3820 CPU @ 3.60GHz

Video Card

AMD Radeon R9 200 Series

Memory

16 GB

Operating System

Microsoft Windows 7 Home Premium Edition (build 7600), 64-bit
 
These are the four latest dump files:
 
==================================================
Dump File         : 012715-48531-01.dmp
Crash Time        : 27/01/2015 10:10:55 AM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000020
Parameter 2       : fffffa80`0ed7c620
Parameter 3       : fffffa80`0ed7c640
Parameter 4       : 00000000`04020010
Caused By Driver  : tcpip.sys
Caused By Address : tcpip.sys+edbb7
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+71f00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\012715-48531-01.dmp
Processors... Read more

A:BSOD: BAD_POOL_HEADER

This is also an image of them through the application 'BlueScreenView': http://i.gyazo.com/6e1e88fef848d859abbd688ee887c5d5.png

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Answer Match 50.4%

I have four BSODs bad_pool_header(19) since June 18. Everything I have read about this BSOD points to an outdated device driver. How can I use windbg on the minidumps and/or full dumps to determine what device driver caused each of the four BSODs? Note that I spent 25+ years working with IBM mainframe operating systems reading/debugging dumps. I do not know the internals of Windows 7, so I do not know where to look in the dump to get the information. And right now I do not know if the same device driver caused each of the four BSODs. I have attached the zip output of the SF_Diagnostic tool; the output contains a number of minidumps. I want to debug/diagnose each minidump, so I am starting with this BSOD before I diagnose the other BSODs. The OS is Windows 7 Pro 32-bit.

A:Bsod bad_pool_header (19)

Please post the reports following.Blue Screen of Death Posting Instructions

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I just got this BSoD while I was watching a video in VLC player? What does it mean and what can I do to prevent it in the future?

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Hi, my mom-in-law has a Compaq Presario C500 laptop.
OS: Windows Vista Basic 6.0.6001 SP1

Problem: Upon normal boot-up, the dreaded BSOD appears within a few minutes, then a few seconds later it begins to reboot. this happen on every boot-up. It boots fine under Safe Mode. She has not installed anything. I will attempt to attach some minidump files for further analysis. thanks in advance for any help offered.

Eric
 

A:Bsod: Bad_pool_header

They are all the same as this >>

BugCheck 19, {20, 838966f8, 83896718, 8040011}
Probably caused by : ATWPKT2.SYS ( ATWPKT2+1613 )
Click to expand...

As you can see from this Google search the file is related to AOL broadband software.

http://www.google.com/search?client=opera&rls=en&q=ATWPKT2.SYS&sourceid=opera&ie=utf-8&oe=utf-8

Do you really need it? Try removing then, if necessary, reinstalling it.
 

3 more replies
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Hello, everyone.
Last night I caught a virus, specifically DOS/Rovnix.gen!A.
I followed a guide and got rid of it, scanned it many times after with different software, and no positive result.
After getting rid of this pest, my laptop started crashing into the BSOD, randomly, but especially when I would launch a game. I tried following some tutorials in order to fix the issue, but, alas, I couldn't solve it.
Before I made this thread, I read the sticky and followed the instructions, so I ran chkdsk /f /r, and no errors were reported, I let memtest do its job for 7 times as instructed and no errors, so now my last resort is posting here, hoping that someone can help me.
I actually crashed right now, writing this post, so I've booted into safe mode. So far, safe mode never crashed.

My antivirus is MSE, and I also use MBAM.

My specs:

Intel(R) Core(TM) i3 CPU M380 @ 2.53GHz (4 CPUs), ~2.5GHz
2048MB RAM
Intel HD Graphics
 

A:BSOD Bad_Pool_Header

Malwarebytes is causing problems with your computer. It is noted in the dumps. The virus may have corrupted a Windows driver especially because there is no crash in Safe Mode
 

2 more replies
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hi! this is my first post! im having an issue. i just bought wow and as soon as i put the disk into my dvd drive and closed it, the blue screen of death appeared with the heading bad_pool_header. i have no clue what the problem is. help much appreciated.i have dell 4700 with windows xp home edition, 3ghz intel pentium 4 processor 3000mb ram, nvidia geforce 5500fx.
 

A:BSOD bad_pool_header

also, i updated my video card driver, and when i tried to update my dvd driver it said couldnt connect to server?? but i tested it by inserting a Sims game Dvd into the computer and though i had to push autoplay, it seemed to play fine. i bought the game from target unopened
 

1 more replies
Answer Match 50.4%

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilon p7-1110
OS
windows 7 home premium 64bit
CPU
intel i3 2120
Motherboard
PEGATRON corporation 2AC2
Memory
6GB DDR3
Graphics Card(s)
Intel HD Graphics
Hard Drives
932GB Hitachi HDS721010CLA632
Antivirus
MSE

I originally got a BSOD from simply using Chrome or that's what I gleamed from the minidump file, however after attempting to launch windows in safe mode it crashed and restarted, upon attempting to load windows I received another BSOD with BAD_POOL_HEADER (Unfortunately I do not recall what the original one from using Chrome was but it was about drivers). I was put into the repair windows mode where nothing was done successfully, I then restarted and launched windows from last known working configuration and created a system restore point and restored the system (I left the computer backing up files without Chrome open for several hours and it didn't BSOD, however I have yet to test to see if it's safe from BSODing with Chrome on the last working configuration).

A:Bsod bad_pool_header

Hi parasite.

The crash dump itself is not providing any significant information to begin the troubleshooting. But it is apparent that some issue is there with your Antimalware, and vtoolbar Updater (c:\program files (x86)\common files\avg secure search\vtoolbarupdater\17.3.0\toolbarupdater.exe

Uninstall all your Antivirus programs, including AVG. Use Microsoft Security Essentials as your antivirus (it seems that you have it installed, too. Keep it there) with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
And, NetWorx is a bad thing. It causes BSODs everywhere where it is installed. Get rid of it.

Let us know the result.

5 more replies
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Hello,

I have a Toshiba A305D-S6835 laptop which is about a year old and came with Vista Home Premium 32-bit. I recently upgraded to Win7 respectively and ever since i'v been getting many many BSODs. After updating every driver possible, some of my BSODs went away. There is still one that remains with the error code Bad_Pool_Header. The machine had no BSODs in Vista and I have no clue anymore. I have a kernal memory dump, and I realize it is too big to be uploaded next time I will get a minidump. Please help me solve this problem and I will answer any questions necessary. Thank you.

Specs
Toshiba A305D-S6835 laptop
Windows 7 Home Premium 32-bit
AMD Turion 64x2 Mobile Technology TL-64
3 GB RAM
ATI Radeon x1200 series video card

A:Bad_Pool_Header BSOD HELP!

http://www.sevenforums.com/crash-loc...d-problem.html

1 more replies
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Hi,

Last night my machine consistently BSOD with BAD_POOL_HEADER error.
The causes is hard to determine, as I have had them whilst playing games, immediately on reboot, and just when idle. That said they seem very rare when just browsing or using my machine to stream content to my Roku.

Some initial googling led me to look at my memory, but I ran the Microsoft Memory Diagnostics and no errors were found. I can't run Memtest86 yet as I have no CD to turn into a bootdisk (getting one today).

I have two RAM sticks and I swapped them out to test if one was the cause but I received BSOD's no matter which stick was installed.

I then enabled Driver Verifier and it would consistently BSOD during boot. Using BlueScreenView from NirSoft it looks like NTOSKRNL.exe is the cuplrit. This is where I have about reached my technical limitations, as the solutions for NTOSKRNL issues seem exceedingly varied and depend upon crash dump info I'm not familiar.

I'm attaching my SF diagnostics zip here in the hope that somebody can help me discover the fault.

Thanks,
Simon

A:Bsod - bad_pool_header

Morning sokeeffe,

Just looked through the .dmp files, one of them is flagging Malwarebytes Web Access Control can you uninstall it and install MSE: Microsoft Security Essentials - Microsoft Windows

Also see if you can find an update driver for your gfx card: Drivers - Download NVIDIA Drivers

Upload a new set of files if you get any more BSOD

Thanks

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I recently replaced my system hard drive and am getting a bsod with this message:

BAD_POOL_HEADER

0X00000019, 0X00000020, E172B960, 0XE172B980, OXOCO40601

Also this error seems to occur early in the morning after the computer has been on all night.

I have attached the "dumpcheck.zip" file.

Any help will be greatly appreciated.
 

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Guys in an attempt to update some software today, the software was uninstalling an older version I recieved...

BAD_POOL_HEADER

0x00000000019

PC will not start in normal mode now, can start in safe mode.

Any help or advice would be greatly appreciated!

A:Bsod Bad_pool_header

Hi and welcome to the forum

In the safe mode have you tried the Last Known Good option ?

Looks like a hardware/driver problem.

BG

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Hi I just did a custom build and I am starting to get the BCOD with the error Bad_Pool_Header. All of this problem started after I switched my MOBO, I had a ASRock Extreme3 Gen3, which I switched with a ASUS P8Z77-V LK. My PC Specs are:

MotherBoard: ASUS P8Z77-V LK LGA 1155 Intel Z77 HDMI SATA 6Gb/s
Processor: Intel Core i3-2120 Sandy Bridge 3.3GHz LGA 1155 65W Dual-Core
Memory (RAM): G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800)
HardDrive: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6Gb/s
Graphics Card: ASUS HD7770-2GD5 Radeon HD 7770 GHz Edition 2GB 128-bit GDDR5 PCI Express 3.0 x16 HDCP Ready

CAN ANYONE PLEASE HELP!!!

A:BSOD Bad_Pool_Header

Please provide all the files following this tutorial so we can provide a complete analysis: Blue Screen of Death Posting Instructions

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Hi All,

I've researched this fairly extensively and haven't gotten anywhere - hoping you can help.

As of about 2 days ago, I get a BSOD when I try and boot into windows or run the repair from the disc.

No new Hardware and my Ubuntu Installation still works fine and can access the windows Partition.

Attached is my Mini-dump - I hope you can make more sense of it than I could!
 

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So kinda out of nowhere my PC has recently been BSODing with BAD_POOL_HEADER, seemingly randomly a couple times a week, but getting more and more frequent.
 
I've noticed it primarily happens when playing videos, either through chrome or VLC, though it recently happened when playing a game too.
 
As per the instructions on this site, I have attached the SysnativeFileCollectionApp results, and also ran the Driver Verifier. Unfortunately I wasn't able to get perfmon to complete, it just hung at "Collecting data for 60 seconds".
 
After running Verifier it caused me to get stuck in a DRIVER_VERIFIER_DETECTED_VIOLATION BSOD loop. Using BlueScreenView I saw the "caused by address" was something called networx.sys. Networx is a network utilization monitor program I had running. I uninstalled it but shortly afterwards I got another BSOD, this time caused by "VerifierExt.sys".
 
I have now ran out of ideas on the cause, so I was hoping someone can check out the log files and help me find the culprit.
 
 
Specs:
 
I should mention my CPU is overclocked, but has been since February without any issue and temps never go above 60 under load.
 
· OS - Windows 10· x86 (32-bit) or x64 ? - 64-bit· What was original installed OS on system? - Windows 10 installed from scratch· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - Upgraded license... Read more

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Im using
Windows 7 Home premium 64bit
OEM original installed OS
Purchased it all from Cyberpower Inc. about 2 months ago
Thanks

A:BSOD Bad_Pool_Header

Start off by uninstalling your Blue Coat web protection software. The driver associated with it caused most of your crashes. After you uninstall it browse to C:\system32\drivers\ and make sure the driver bckd.sys is gone. If it is still there rename it to bckd.bak.

Enable driver verifier - Driver Verifier - Enable and Disable
Run the check disk utility - Disk Check
Run Memtest86 for 7-8 passes - RAM - Test with Memtest86+


Code:
dtsoftbus01.sys Thu Jan 13 03:27:08 2011 (4D2EB75C)
Uninstall Daemon Tools. It is a known BSOD maker in Windows 7


Code:
atikmpag.sys Wed Jan 26 17:13:33 2011 (4D409C8D)
Update your video card drivers - here
Summary of dumps

Code:
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar 31 00:51:26.113 2011 (UTC - 4:00)
System Uptime: 0 days 2:02:14.377
Unable to load image \SystemRoot\system32\drivers\bckd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bckd.sys
*** ERROR: Module load completed but symbols could not be loaded for bckd.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x19_3
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x19_3_nt!ExDeferredFreePool+a53
BaseBoardManufacturer = ASUSTeK Computer INC.
BaseBoardProduct = M4N68T-M-V2
????????????????????????????????????????????????????????????????????????????????
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar 31 23:53:09.654... Read more

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Hi,
Im having problem with bad_pool_header there is no information of my BSOD.
I was reading other threads and i found that my problem is a program/driver and that the problem can be found by reading minidump files
so i figured could somebody help me read the minidump files.
 

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Hello, I have got a blue screen of death and I would like to know the exact cause of this problem. I got a Ralink Wi-Fi USB Vista Driver installed and AVG 10. Today I updated my driver hoping this won't be a problem anymore. I read it and it said "DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT". Now does this have anything to do with AVG that caused this problem?
 

A:BSOD BAD_POOL_HEADER Cause?

Both of your logs show avgtdia.sys was probably the cause. How long have you had AVG 10 and the Ralink Wi-Fi USB?
 

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Long story short, I left computer on and went for a nap; came back and saw BSOD with BAD_POOL_HEADER error?! Can someone please kindly help me ID what was causing it? Attached complete logs below and thanks in advance for the help.
CPU: P4 3.06
Video: ATI HD3850 agp
2GB memory
OS: Windows 7 Ultimate 32bit

additional info: no overclocking, ran memtest86 for 24hrs with no errors

A:BSOD: BAD_POOL_HEADER

  
Quote: Originally Posted by virtuman1980


Long story short, I left computer on and went for a nap; came back and saw BSOD with BAD_POOL_HEADER error?! Can someone please kindly help me ID what was causing it? Attached complete logs below and thanks in advance for the help.
CPU: P4 3.06
Video: ATI HD3850 agp
2GB memory
OS: Windows 7 Ultimate 32bit

additional info: no overclocking, ran memtest86 for 24hrs with no errors


Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp,sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads

when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place.
Old drivers

Code:
smwdm.sys 3/28/2005 10:19:36 AM 0x9190f000 0x91944f40 0x00035f40 0x42481278
e100b325.sys 11/16/2007 02:53:32 PM 0x9188b000 0x918b1e00 0x00026e00 0x473de72c
How To Find Drivers:




Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and h... Read more

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After installing SP 2 I am getting a Blue Screen advising that there is fatal error,etc. The machine is locked up and I have to wait until Memory is "moved" before I can Reboot. I don't know what is causing the problem. There seems to be a conflict with Norton System Works 2005.

Thanks in advance for help. Ed Weidman

A:BSOD-Bad_Pool_Header

if you think it is system works go into msconfig and untick it,to stop it starting at bootup and see if you still have the problem

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Alienware M15x
Intel Core i7 Q720 @1.60Ghz
4GB of RAM
Win 7 Home prem 64 bit OS

A:BSOD Bad_Pool_Header

Pool Corruption related to your Avast. I would remove and replace it at least to test.

Avast can be a contributing cause of BSOD'S . Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST
http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows

3 more replies
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Running Win7 Home Premium, 64 bit, 4GB RAM, on a two year old ASUS Notebook K50IJ.

Have been getting these BSODs for about a year and a half. Re-installed Win 7 once, but that didn't take care of the problem. Stopped it for a while, but it did come back. Get them every couple of weeks or so, it seems. Almost always says BAD_POOL_HEADER. There was another message twice, but don't remember what it is.

Since the warranty is up soon (24th of Feb), I took it into Best Buy for them to fix some other issues (broken keyboard, hinge cover) and mentioned the BSOD. They kept it for a day, then called on the 15th and assured me after running a check on the memory and the HD that it could be a 'minor adware issue' causing the BSOD (FYI, I ran checks on my system for adware before and after taking it in, and found none - I do this regularly, so...). They said they tried to make it do the BSOD with no luck. I went and picked it up that night, deciding to fix the keyboard and hinge cover myself.

So, tonight, I was downloading some files and got the good old BAD_POOL_HEADER BSOD.

I went into the Event Viewer and saw the errors from around the time of the BSOD - Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider, Catastrophic Failure. Don't know if that's any help or not.

After looking at the Event Viewer, I used the SF Diagnostic Tool and the zip file is attached.

If anyone can be of any assistance, I would certainly appreciate it - thank y... Read more

A:BSOD - Bad_Pool_Header

Welcome to SevenForums.

From the dump files (even the one from 2012) looks as if Asus Data Security Manager Driver is the cause of the BSOD. Driver description and information: Driver Reference Table - AsDsm.sys

You might find this tutorial useful: Clean Up Factory Bloatware

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffff8a00b70d000, fffff8a00b70d410, 5410100}

*** WARNING: Unable to verify timestamp for AsDsm.sys
*** ERROR: Module load completed but symbols could not be loaded for AsDsm.sys
Probably caused by : AsDsm.sys ( AsDsm+7afd )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BAD_POOL_HEADER (19)
Th... Read more

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Answer Match 50.4%

Hi All,
 
This is my first post so sorry for any mistakes.
 
So the background information is this. I have installed a new motherboard, RAM and CPU (See PC specs below) and the reinstall of Windows 7 64-bit on my SSD went rather well. However I then started getting BSODs after installing most of my drivers and software. I get the error message BAD_POOL_HEADER. I have attached a .txt document with the BlueScreen Viewer which I believe shows dump files? I cannot find anything obvious in event viewer around the time these crashes happen. There is no particular pattern as to when these happen, however the one thing I am sure of is that I do not get them when in safe mode. I have run Windows Memory Diagnostic and the sfc /scannow command which brought back no issues or missing files.
 
Case: Zalman Z11 Plus Mid Tower
Motherboard: Asus P8P67-PRO Rev 3.1 (New Board) / Asus P6T Deluxe V2 (Old Board)
CPU: i7-3770k 3.5GHz (New) / I7-920 2.67GHz (Old)
RAM: Kingston HyperX Genesis DDR3 1600MHz 16GB (New) / Integral DDR3 1060MHz 8GB (Old)
Graphics Card: EVGA 750Ti FTW 2GB with ACX 2.0 Cooling
Power Supply: Corsair 750 Non-modular 750W
 
Any suggestions or help in resolving this issue is greatly appreciated. Thanks in advance for taking your time to read this.

A:BSOD BAD_POOL_HEADER - Please Help

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
 
While waiting for a reply, start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
 

3 more replies
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Hello Tech Support Forums
About 2 years ago i built be a mid-range gaming computer. After put it together, i quickly learned that i was BSODing. I installed windows and every other day a program would crash or just my whole computer would.

I did a lot of studying on it and found it to be a ram issues. I even ran memtest86 and well enough, i had a few bad sticks of ram.

Fast forward 2 years later when i could actually afford ram and a new motherboard and i'm still coming across BSODs that are RAM related.

My latest crashes are "BAD_POOL_HEADER" BSOD's and from looking at the minidumps, they all seem to deal with "ntoskrnl.exe"
Before, i would get "PAGE_FAULT_IN_NONPAGED_AREA" and "PFN_LIST_CORRUPT" BSOD's. and they were "ntoskrnl.exe" related as well.

I have recently had to replace my PSU. I went to turn my computer on and it wouldn't turn on. It turned out my PSU went out so i bought a new one.I was hoping it might fix the BSODs, but nothing changed. Still BSODing.

I just ran memtest86 for about 20 minutes and EVERY address was bad and failed the test.

Ok, I'm sorry if this was writing horribly. I just really want to get this fixed. If anyone could help me out it would be great. If you want more info on the dumps or just the computer, ill tell you. I feel like i may have not told enough about it.

Thank you, and i really hope to become more active in these forums, love the community.

A:BAD_POOL_HEADER BSOD

This is "BSOD File Collection" Output

2 more replies
Answer Match 50.4%

Hi there. A few days ago my wife locked her computer with control+alt+delete, Lock this computer. Then she turned off her wifi. When she came back to the computer it had a black screen and she was unable to log back in to Windows. She did a hard restart and the BSOD appeared with the BAD_POOL_HEADER message. Since then I've been able to restart it in Safe Mode only. When in Safe Mode, I went into msconfig and reduced the apps and services that fire up on start up down to those from Microsoft, Intel, and Sony thinking that it might help but it hasn't. I tried using a repair disk but that didn't work.

I used the dm log collector to make the attached zip file. Any help would be greatly appreciated.

As an aside--November 2013 was the last time that her Windows updates installed successfully. Since then, they've failed to install. She tried manually installing the Windows updates but was unable to.

Also, for the past couple of years the screen would freeze once a week or so and she'd have to restart the machine to be able to use it again.

A:Bsod bad_pool_header

All of your dumps are showing AVG as the cause of the problem. Uninstall AVG using the tool linked below and install MS Security Essentials and MalwareBytes.



   Note
Make sure you uncheck the 'Enable Free Trial' box when installing.

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {22, fffff8a000a00000, 1, 0}

*** WARNING: Unable to verify timestamp for avgldx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
Probably caused by : avgldx64.sys ( avgldx64+72d7 )

5 more replies
Answer Match 50.4%

I had a really weird case of three BSOD in a short amount of time. I've been trying to install MS Framework but I needed to check for windows update. I kept getting these error messages and after searching around for a while for a solution, I read that uninstalling Intel Rapid Storage Technology Driver should remove the conflict. I did just that and restarted my computer. Right after logging onto my user, I blue screened with that error code. I restarted it again. Same result right after logging on. The third time I was successfully able to log on and check my updates. Afterwards, I instantly reinstalled the driver assuming that was the problem.

I restarted again so it would take affect and it blue screened again just how it did when I uninstalled it. That was the only time before I was able to successfully log on again. I'm sure that the driver was the issue, but I want someone else who has better experience with this to verify. I also want to know if that one uninstall has permanently affected anything and if this Blue Screen is going to show up more often due to what I did.
 

A:BSOD bad_pool_header

this was a common problem a few years ago where i worked on xp computers using office 2007 interops. i am quite surprised to see it mentioned with win 7, strange indeed. i am going to look into this further.

i found this: http://www.faultwire.com/solutions-fatal_error/BAD-POOL-HEADER-0x00000019-*1040.html
and this: http://www.bing.com/search?q=bad+pool+header+windows+7&pc=MOZI&form=MOZSBR

turns out to be a not so uncommon problem after all. this should help you with figuring out why, sounds like you identified the issue and fixed it.
 

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Answer Match 50.4%

Getting these too often so need to address it now.

This is my first time posting so please go easy. I know you need stuff to help advise and I'll do my best to upload everything...

I think I've uploaded the SF Analyzer file...it said it uploaded but I can't see it anywhere!

A:Bad_Pool_Header BSOD

Aha...THERE it is...any advice greatly appreciated...!

9 more replies
Answer Match 50.4%

A couple of changes were made and I experienced a blue screen.

1) Downloaded SQL Server 2012 and Management Studio
2) Performed all Windows Updates
3) Added a Western Digital Black hard drive to the computer.

The computer seems to be starting up much slower than before as well. I have run the Diagnostic tool and included the zip attachment here. Hopefully I'm doing this right ;-)

XP Style error from Blue Screen View is below----
A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: ntoskrnl.exe

BAD_POOL_HEADER

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x00000019 (0x0000000000000022, 0x0000000000008000, 0x0000000000000000,
0x0000000000000000)

*** ntoskrnl.exe - Address 0xfffff80003490b80 base at 0xfffff8000341b000 DateStamp
0x51db806a

A:Bsod - bad_pool_header

Welcome To Seven Forums.
------------------------
Reduce the start-up items, Antivirus software is basically whats required. Remove Startup Programs in Windows 7
Clean Startup in Windows 7
------------------------
Remove Bit Defender, it can be a cause of BSODs.
Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
Help protect your PC with Microsoft Security Essentials
Malwarebytes Free


   Note
Do not start the trial version of MalwareBytes

You may also take a look at: Good & Free System Security Combination
------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible: Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow - read here
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
------------------------
Upload a screenshot using: CrystalDiskInfo For how to upload a screenshot or file, read here
Test your Hard Drive(s) by running: Hard Drive Diagnostic Procedure
------------------------
Test and Diagnose RAM Issues with Memtest86+: RAM - Test with Memtest86+


   Tip
Pay close attention to Part 3 of the tutorial "If you have errors"
Te... Read more

1 more replies
Answer Match 50.4%

Hello All Experts,
I have a vostro 1500 laptop orginally came with win xp professional sp2. I did a CLEAN install of Windows 7 Ultimate 64 bit. Everything went fine but now it keeps crashing with BSOD bad_pool_header.

I uploading the dump folder and PERFMON html file (zip folders) as adviced. I have just installed Windows 7 Ulitmate 64 bit yesterday.

I am scared that if this doesnt get fixed I migth loose my work. If this cant be fixed I am willing to go back to Win XP professional.

Please help me out experts. I appreciate it

some system info:
original OS : Windows Xp Professional SP2
current OS: Windows 7 Ultimate 64bit
Ram: 3GB
Hard drive : 320 GB

A:BSOD with bad_pool_header

Your memory card reader and your Broadcom 440x 10/100 Integrated Controller are disabled.
Is this deliberate? If so, why?





Quote:
Ricoh Memory Stick Controller PCI\VEN_1180&DEV_0592&SUBSYS_02281028&REV_12\4&1F967EE5&0&0BF0 This device is disabled.

Ricoh SD/MMC Host Controller PCI\VEN_1180&DEV_0843&SUBSYS_02281028&REV_12\4&1F967EE5&0&0AF0 This device is disabled.

Ricoh xD-Picture Card Controller PCI\VEN_1180&DEV_0852&SUBSYS_02281028&REV_12\4&1F967EE5&0&0CF0 This device is disabled.

Broadcom 440x 10/100 Integrated Controller PCI\VEN_14E4&DEV_170C&SUBSYS_02281028&REV_02\4&1F967EE5&0&00F0 This device is disabled.


There's not much in the memory dumps, please run these free diagnostics:





Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)


Also, please run Driver Verifier according to these directions:





Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll ... Read more

5 more replies
Answer Match 50.4%

getting bsod with bad_pool_header.

PERFMON wont produce anything


**************************
OS - Windows 10
?x64 ?

? Have you re-installed the OS? NO

Desktop?
********************************

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Answer Match 50.4%

Hi
Recently, a BSOD bad_pool_header 0x00000019 has happened several times for some reason. It happened several times when I was web browsing and and organizing the files in my computer.
I think this problem is very similar to the problem solved by someone below the link I have provided:

http://forums.techguy.org/windows-vista/747177-solved-bsod-random-bad_pool_header.html

I had no problems with doing memtest or virus scan, so can you please help me what I can do to resolve this problem?? I am not that good with handling computer, so I would be highly appreciated if you give me step by step instruction on resolving this problem

I have attached the zip file for the files in the minidump folder, and here is the log by a system scan with hijackthis.

PLEASE HELP !!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 오후 10:36:36, on 2008-11-02
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Program Files\ESTsoft\ALYac\AYAgent.aye
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:... Read more

A:BSOD bad_pool_header

Looked at the last 3, they were all caused by FS Pro's Hide Folders.

Probably caused by : HFXP2.SYS ( HFXP2+50d4 )

Hide Folders XP driver (for Win32) - Hide Folders XP - FSPro Labs

This seems to be an incompatible program in Vista -- the issue is very common. See if there is a Vista update for it, or just uninstall it.
 

1 more replies
Answer Match 50.4%

My computer could not boot without safe mode. Its failing every time I am trying to boot in normal mode.
Log traces grabbed from SF_Diagnostic_Tool is attached?

Thanks in advance

A:Bsod bad_pool_header

When following microsoft knowledge base How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista to fix BAD_POOL_HEADER.
Now I am getting PAGE_FAULT_IN_NON_PAGED_AREA BSOD.
Log generated from SF_Diagnostic_Tool is attached.

Before appearing BAD_POOL_HEADER BSOD, my windows 7 update could not be completed showing following message
"Failure configuring Windows updates. Reverting changes. Do not turn off your computer" error when you try to install Windows updates
When trying to boot multiple times, luckily able to boot in normal mode. After successful boot in normal mode, enabled required services which was disabled when setting up clean boot.

I also updated wifi, graphics driver as suggested by yowanvista. It's been week and no more blue screen of death

Thank you youwanvista for your help.

4 more replies
Answer Match 50.4%

Hi,

I would be very grateful if anyone could help me. Yesterday my computer was working fine, and then suddenly the screen went blue and an error flashed up - this made the computer shut down. I managed to get back in, but now my desktop is a light blue colour and the blue screen keeps coming back. I went into the advanced section in System Recovery and turned of the instant restart.

My error says:

A propbelm has been detected...ect

BAD_POOL_HEADER

Check any new hardware is properly installed,

***STOP: 0x0000019 0x0000200.0xEID76E48.0XEID77780. 0XID2791ED

I use Windows XP Professional.

I'm a bit stuck, I really don't know how to fix this. Unfortunately I no longer have my installation discs.

If anybody could help me I would be very grateful!
 

A:BSoD 'Bad_Pool_Header'

How to find and post your Minidump Files:

My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don?t need to zip them, just attach as is. Please do us a favor and don?t Zip each one individually.
 

7 more replies
Answer Match 49.56%

Hello, and thank you in advance.

I don't know much about this, but my computer shut down occasionally while watching videos on YouTube, playing games or w/e and it is starting to annoy me, please help me!

I attached a zip folder containing the information from the diagnostic tool, hope this helps.

Thanks alot!

Danny.

Edit : just tell me if i need to post more information.

A:BSOD Bad_pool_header Anytime

Welcome to SevenForums.

Start with uninstalling AVG, it contributes in crashes:AVG | Download tools and utilities

Reinstall video card drivers:

Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

Get latest from: AMD Driver Autodetect

Video Card - Stress Test with Furmark Video Card - Stress Test with Furmark
Monitor your temps with Speccy during these tests Speccy - System Information - Free Download

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
RAM - Test with Memtest86+





Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes. *Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot. *If RAM stick #2 passes, this indicate... Read more

9 more replies
Answer Match 49.56%

This Is So Strange. No BSOD Happened To Me Before.
This Is My First BSOD

I Was In My PC. I Shutdown The PC Before Sleep.
And Guess What? It Appeared When The PC Shutdown.
I Know My Family Had A BSOD Once With This PC.
Found Out That Time HDD Was Corrupt.

And This Time ( I Used NirSoft?s Blue Screen View ) I Used sfc /scannow
And It Found Some Corrupt Files. But It Must Be Driver Issues. Hers The BSOD Display:

BAD_POOL_HEADER
0x00000019
Caused By Driver: ntoskrnl.exe

Strangely I Shutdown The PC, RIGHT After Avast! Free Anti-Virus Was Installed.
Im Gonna Later Edit This Post To See The sfc /scannow log.

EDIT: Past Time My Family Had A BSOD, I Ran a chkdsk check.
It Was Taking Too Long . So I Forced Shutdown.
I Reinstalled Windows 7 After That. I Formatted My Partitons, Deleted Them.
And Created New. Don?t Know If This Time Its HDD Corruption.

ANOTHER EDIT: Windows 7 Acess Denies Me When I Try To View Dump Files
Or CBS Logs. And I Am An Adminstrator. I Only Managed To View DMP Via Blue Screen View.
I Cannot Also View The sfc /scannow log.

A:BSOD When Shutting Down, BAD_POOL_HEADER

Hello Darkus, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.

5 more replies
Answer Match 49.56%

I have recently built a gaming pc. I'm no BSOD or windows expert by any means so I have no idea whats going on so i'm hoping someone will. I am getting the BAD_POOL_HEADER BSOD at random either playing a game or not doing anything at all. I hope someone does know whats going on.

A:BSOD Randomly, Bad_Pool_Header

Please follow this and provide more hardware details.
System Info - See Your System Specs

3 more replies
Answer Match 49.56%

well yea like the title says...my system has been crashing a lot lately. It seems that since i first upgraded the video card it started to crash more. My system was crashing already before the video card upgrade. I attached the .dmp files but i dont know how to open them and even if i did i wouldn't know what to read...please help, my last resort is to do a clean reinstall of windows and i have 600gb of data to back up T.T

Specs:
OS-Windows 7 (32-bit)
Original OS-Vista
System age-6 years
Clean install of windows 7, 1 year ago

Intel Core2Quad q9300
xfx hd 6670 2gb
MOBO:Dell 0TP406
chipset X38
Southbridge:8201IR(ICH9R)
375w PSU
Dell XPS 420

More replies
Answer Match 49.56%

Hello.

I've recently moved to Europe with my two-week-old Gateway netbook and stupidly left the restore disk in America.

This morning, I booted my computer and it did a windows update. After the update, it went into a BSOD BAD_POOL_HEADER error. I rebooted it and about 10 seconds after loading completely, I got the same error. I then did a system restore, to the same result. After that, I used a registry cleaner with no progress made. I then rebooted from Last Good Configuration and I'm still getting the BSOD.

I'm running Windows 7 Starter 32 bit. Also, I can run in safe mode fine.
I have updated all my drivers.

Any help is appreciated! Thanks.
 

More replies
Answer Match 49.56%

I've got a Asus G75V running windows 7 that's barely 3 months old but I've been plagued with BSODs since about week 3. About 12 so far.

The first half dozen were solved when I changed my modem/router, but now there seems to be a new issue. I've had 5 error code 19's and the seem to be getting worse. Half of these have happened when I switched the TV on (I have my laptop hooked up to the blu-ray player via HDMI cable). But it doesn't happen every time.

I hope someone can help me.

A:BSOD: BAD_POOL_HEADER 0x00000019

Hello Zebedeee.

Both of your latest crashes show the same thing....

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa801a9214f0, fffffa801a921900, 4410010}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_DMA_POOL::RemoveDmaBufferFromPool+ed )

Followup: MachineOwner
---------
And nothing more. Though dxgmms1.sys is graphics related. In such a situation, you may opt for a rollback of the graphics driver, as the latest one is problematic.
Download and install Driver Fusion.
Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
Boot normally now. Go to Drivers - Download NVIDIA Drivers, Drivers > Beta and Legacy; search there with your cards particulars for GeForce 306.23 Driver, dated 13.9.2012 and install it.
Free up the startup.
Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than ... Read more

3 more replies
Answer Match 49.56%

Hi,

Recently I've been getting fairly frequent BSOD (BAD_POOL_HEADER) on my PC. It was around the same time as I moved the PC from one room to another. Perhaps this is merely co-incidental, I don't know, perhaps a driver or something else causes the issues. After the BSODs I did reseat my memory just in case I had accidentally knocked it out, but all seemed OK.

There's no real pattern I can discern that triggers the BSOD any more than normal use. I generally use my PC for internet browsing and a bit of GoPro and photo editing. It's an old beast, ~7/8 years old, Dell, running windows 10. Technically the GFX card doesn't have a windows 10 driver, however, I upgraded to Windows 10 a while back and have only had problems in the past 3-4 weeks.

I've ran mulitple memory checks (the most recent was an extended, 5 pass) all have come back without error. SFC /scannow also comes back clean.

PC Info:
OS Name Microsoft Windows 10 Pro
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model Studio XPS 435MT
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 2668 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.0.2, 14-Nov-08
SMBIOS Version 2.5
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Un... Read more

A:BSOD - BAD_POOL_HEADER - ntoskrnl.exe

The pc info looks like a copy/paste from msinfo32 which is missing in the dump among with many others of which some are important to have.

Please run the DM Log Collector again and upload a new zip.
The zip normally contains at least following files
19 .txt,1 .nfo,1 or more .dmp

1 more replies
Answer Match 49.56%

Recently been having a bit of trouble with my laptop. A couple weeks ago the entire backlight failed to work. I just shut her down and let her be for a while. I checked back in and it seemed as if nothing happened.
Today, however, while I was checking my phone I got the blue screen that said something about Bad poo header.
Help would be much appreciated!
Thanks in advance!

(heads up, my replies may be a bit slow here and there. I work full time and sometimes don't get online every single night. I'll try to be to work on solving this but no promises)

More replies
Answer Match 49.56%

Hello to all! This is my first post so please bear with me. I have had previous blue screens in the past but have not been able to read the error name in time, this one took time to compile the memory dump; therefore I had finally enough time to read it. This error appeared after defragmenting and prioritizing files with iObit's Smart Defrag 5, and then later running Disk Cleanup for the first time (most Windows 7 updates installed). I did the usual and made sure to delete the 6GB of old Windows 7 updates. Shortly after the cleanup completed, Windows spiraled into a BSOD with the above error. Some help would be greatly appreciated!

A:BSOD - BAD_POOL_HEADER 0x00000019

Welcome to our Forum
Those memory dumps give hints not answers. Our experienced technicians are able to piece together the various dumps and other information that you supplied to help you. You gave us only one dump, not very hopeful. While you are gathering other dumps from future BSODs, you can try to fix the problem based upon the one dump that you gave us. Your report points toward Malwarebytes. Uninstall or turn off Malwarebytes and then get back to us. If this does not work, get us more dumps. Report back either way.

1 more replies
Answer Match 49.56%

Hello guys,

first time posting in this forum so I will try to do it right.

I was tinkering with Batman - Arkham Knight today, Alt-Tabbing in and out when I encountered this BSOD for the first time! Usually I do not react to BSODs unless they are really weird or happen often, but googeling it made me curious. This forum seems to be an amazing source of information so I am trying to get to the bottom of this here together with you.

I have created two data packages using your awesome data collector. You can access both at this location.

The bigger file (120MB) includes the memory.dmp file from C:\Windows.

On a side note-what tools do you guys use to analyze BSODs? I know my way around computers and maybe I can learn to do it myself.
Thanks a LOT in advance guys, I will be patiently waiting.

A:Win 8.1, BSOD, BAD_POOL_HEADER, tcpip.sys

Huh, I just had a second BSOD of this kind while playing the Witcher 3, with a lot of programs in the background. (Steam, Origin, GOG Galaxy, Firefox, NetLimiter, NetWorx, MSI Afterburner, Dropbox, Google Drive, RadeonPro, Catalyst Control Center, Skype, Unified Remote Server, CCLeaner, Flawless Widescreen, Logitech Gaming Software - so a lot of programs but all of them seemed stable to me).

Here is the file dump.

10 more replies
Answer Match 49.56%

Hello SevenForums!

I have a problem with my Pc, it seems to crash pretty often and can be difficult to start after. It do also often crash when i'm using Firefox.

I have tried to test ram with memtest,
Updated Crucial SSD Firmware,
Installed an fresh Windows 7
And scanned with Kaspersky and malvarebytes.

I'm pretty lost and don't know what to do, i hope you guys can help me out!
Ask if you need anything and i'll try to support you as good as possible.

Thanks in advance and a merry christmas
- Mikkel

A:BSOD Memory_management, Bad_pool_header, etc.

Hi Mikle190. Sorry for this unexceptional late reply.

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {8887, fffffa8001b95e80, fffffa8001b95b80, 501}

Probably caused by : hardware_ram ( ZEROED_PAGE_CORRUPTED )

Followup: MachineOwner
---------
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.

9 more replies
Answer Match 49.56%

I've been dealing with random BSODs for a while now. I started researching (spoken "Google") the problem and winded up being directed to this forum. So, I thought I would share my details with hope that someone more experienced trouble-shooting hardware issues could lend me a hand.

I've attached the requested information from the "Posting Instructions" sticky and also from the post that I found here, initially - including HWINFO64 and Driver Verifier results.

? OS = Microsoft Windows 7 Home Premium Service Pack 1
? Architecture = x64
? OEM
? HW Built = ~ 1 yr
? OS Installed = ~ 1 yr

? CPU = Intel(R) Core(TM) i5-2500K CPU @ 3.30 GHz
? Video Card = AMD Raden HD 6700 Series
? MotherBoard = ITE IT8728F ?
? Power Supply = Xion 700Watt Power Supply Model No: XON-700P12N

? Manufacturer = Gigabyte Technology Co., Ltd.
? Model = Z68A-D3H-B3


The "BSOD File Collection app" script hung on "Waiting for SystemInfo"; attempted to export System Information manually and got the following error:

Can't Collect Information
Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing.

A:BSOD (MEMORY_MANAGEMENT/BAD_POOL_HEADER)

A bit of background information: the BSODs occur with/without direct user interaction. The most common time seems to be over-night as I'm welcomed to a BSOD upon waking up and coming to find the blue screen waiting for me in the morning. It's not consistent though - some mornings it occurs, others it doesn't. I was thinking it was the anti-virus type scanning occurring overnight but I can't isolate it down well enough to verify.

16 more replies
Answer Match 49.56%

The laptop is a Toshiba Satellite L355D-S7825 Purchased 11/08. Originally came with Vista, but I upgraded to 7 home premium. on 10/09. I have 'BlueScreenView' and all my errors seem to be coming randomly. Sometimes on wake up from sleep mode, other times I'm just surfing the net and the screen goes crazy. .
OS: Windows 7 Home Prem (32bit)
Age: Purchased November 2008
OS Install: 10/09
CPU:AMD Turion X2 64
Graphics: ATI Radeon x1250
Battery: 4000mAh (6-cell)

A:[SOLVED] BSOD - bad_pool_header

Hi -

Run Driver Verifier - http://www.techsupportforum.com/f217...ed-473665.html

Provide full system info - http://www.techsupportforum.com/f217...ns-452654.html

Regards. . .

jcgriff2

`

15 more replies
Answer Match 49.56%

I downloaded Bluescreenview and i get ntoskernel being the problematic file so i tried sfc /scannow which didnt help also ran a full cleanup of the system using tuneup utilities, i have yet to run a dskchk or swap out my RAM sticks (4x4gb) but i do have some overclock settings applied to my ram which i still need to revert to default.

I get about 3-4 of these a day sometimes, im suspecting its a RAM issue BUT what im not sure about is whether its caused by drivers, programs etc reading from/erasing from the same memory address as specified in some BSOD threads or whether its bad RAM.

My symptoms include Google chrome crashing consistently and only after about 4-5 restarts it will fucntion for a bit but give me "He's dead jim" error very frequently, also it will just throw a BS for no reason very often as well as error reports from almost all the programs i use.

Because of the above issue it makes it hard for me to zip my dmp's and upload them as chrome will hardly stay stable enough to check my bank balance let alone upload files.

Will attempt to upload them again after work.

Are there any other recommendations i could try while im at it? Its my only pc and because of my chrome issues i cant check the forums from home im currently on my work network so would be good to have a list of things to try when i get home.

Thanks in advance for anyone who can offer any input.

EDIT: I realized after cleaning with tuneup that it clears the minidump folder so i just got ... Read more

A:BAD_POOL_HEADER, MEMORY_MANAGEMENT BSOD's

Hi Viva, it seems as though your license is volume license of which normal customers cannot use to activate their windows normally. Furthermore, the KMSPico program is typically only found in PC's that are trying to activate copies of Windows illegally.

Wherever you bought this PC, I would get your money back or ask for a valid license.

If you are part of a environment that allows volume licensing, you should be contacting your IT department for assistance.


Code:
<DiagReport>
<LicensingData>
<ToolVersion>6.3.9600.16384</ToolVersion>
<LicensingStatus>SL_LICENSING_STATUS_LICENSED</LicensingStatus>
<LicensingStatusReason>0x00000000</LicensingStatusReason>
<LocalGenuineState>SL_GEN_STATE_IS_GENUINE</LocalGenuineState>
<LocalGenuineResultP>1</LocalGenuineResultP>
<LastOnlineGenuineResult></LastOnlineGenuineResult>
<GraceTimeMinutes>259191</GraceTimeMinutes>
<TotalGraceDays>0</TotalGraceDays>
<ValidityExpiration></ValidityExpiration>
<ActivePartialProductKey>9D6T9</ActivePartialProductKey>
<ActiveProductKeyPid2>00261-50000-00000-AA616</ActiveProductKeyPid2>
<OSVersion>6.3.9600.2.00010100.0.0.048</OSVersion>
<ProductName>Windows 8.1 Pro</ProductName>
<ProcessorArchitecture>x64</ProcessorArchitecture>
<EditionId>Professional</EditionId>
<BuildLab>960... Read more

8 more replies
Answer Match 49.56%

Hi Guys and Gals,
 
Not had this before so looking for a bit of assistance please.
 
Got a customer's Samsung laptop in a the moment that keeps blue screening with the above error.
 
The complete blue screen is :-
 
BAD_POOL_HEADER
 
0x00000019 (0x00000021,0xFD5FF000,0x00003100,0x000001F8)
 
Have tried getting in in safe mode but it still blue screens and also in last know good config.
 
Noticed that when I boot up in normal mode there is a pop up on screen to do with AVG NOT REGISTERING CORRECTLY.
 
Also, all icons on the desktop have no text to them, just distorted logo's.
 
Googled this earlier and there was something on a forum saying it was to do with avg and that the avg removal tool would cure it yet I cannot even get the pc to start up. Let alone run any kind of test.
 
Have spoken to the customer earlier and they say that they have not installed anything new recently.
 
So not sure what the issue is.
 
Have done a backup of their music and pictures via Ubuntu and also done a startup error check via the windows 7 disk but no joy so any help would be most welcome
 
I know i am an A+ tech but I have never had this one before so really appreciate any help offered.
 
Many thanks in advance,

Andy
 
Cheers

A:BSOD BAD_POOL_HEADER 0x00000019

If it was me that was working on that laptop my next step would be to pull the drive, interface to it via SATA to USB adapter and check the SMART info. It is possible that the drive might have bad sectors. you can use a great little utility called CrystalDiskInfo. It will provide you with the info about the health of the drive. I would also run a Chkdsk /r on the drive as well.
 
Microsoft says that 0x19 is typically caused by damage to the NTFS File System.
 
Also, I noticed that you mentioned that you backed up their music and pictures, don't forget to back up their documents, favorites, windows mail (if used), and key for Microsoft Office (if used), and desktop (lots of people like to store stuff on their desktop in folders).
 
Good Luck and Happy Troubleshooting.
 
 
Edit:
 
I've been a silver level reseller with AVG for almost 6 years now and I can honestly say that my gut feeling is that it has nothing to do with AVG but rather the issue you are seeing with AVG is a symptom of the larger problem. 
The only times I've ever seen AVG come up with the error that it cannot recognize the license number is after a repair install of XP or when SERIOUS damage to the registry has occurred. In this instance, with the BSOD of 0x19 and the possibility of the disk being in a state of failure, it makes sense to see AVG complain about its license number at startup.
 
Best of luck to you.

1 more replies
Answer Match 49.56%

Hello, I recently got a new computer and it's been playing up lately..

I've been getting a number of bluescreens that happen at random, so far there has been 3 different error messages. MEMORY_MANAGMENT, PAGE_FAULT_IN_NON_PAGED_AREA and the latest BAD_POOL_HEADER. All these errors happen at random, so one time I might get memory managment and others I might get page fault. I have scanned my computer with AVG, restored to a previous working time fixed faulty files and I was using this just now: Download Malicious Software Removal Tool from Official Microsoft Download Center but it's just crashed.

If anyone could be of help it would be wonderful.

EDIT: here is some dmp info of the last crash:


Code:
Dump File : 052813-43571-01.dmp
Crash Time : 28/05/2013 13:59:20
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000003
Parameter 2 : fffff8a0`109c5820
Parameter 3 : fffffca0`109c5820
Parameter 4 : fffff8a0`109c5820
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c00
File Description : NT Kernel & System
Product Name : Microsoft? Windows? Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052813-43571-01.dmp
... Read more

A:BSOD BAD_POOL_HEADER and other errors

Using multiple real time protection program is not a good practice. Specially when both the programs are craps.

Uninstall McAfee Using McAfee Removal Tool. Uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tag... Read more

9 more replies
Answer Match 49.56%

I've been getting random BSOD every few days for the last week now.
Searching online tells me that it could be caused by drivers that need updating, but I don't know which driver is causing the problem.

Possibly related information:
A few weeks ago, I installed Comodo Firewall. I also have had Avast installed since I got the computer in November 2014.
Also, I've tried running sfc /scannow, but it tells me "windows resource protection found corrupt files but was unable to fix some of them".
I've tried running Dism /Online /Cleanup-Image /RestoreHealth, but it tells me "Error 0x800f0906. The source files could not be downloaded."
I've tried running Windows Update troubleshooter, and it fixes some errors. However, when I run it again, it fixes those same errors again.

A:Random BSOD Bad_Pool_Header

Do you still need help with this problem?
If so, reply back and I'll be notified by email.
I'll reply within 48 hours.

You may also want to start over in the Windows Update & Activation forums to get a fix for the Windows Updates.

12 more replies
Answer Match 49.56%

Last month i am getting random BSOD on my Laptop saying BAD_POOL_HEADER
It's happening every 15-20 minutes, usually when i start some game like Pro Evolution Soccer 2013 or League of Legends...

A:Random BSOD(BAD_POOL_HEADER)

Rerun the diagnostic tool and "Grab All" the files.

Blue Screen of Death (BSOD) Posting Instructions

9 more replies
Answer Match 49.56%

i just built this PC not to long ago here is the parts list:

Intel Core i3-4170, EVGA GeForce GTX 950, NZXT Source 210 (Black) - System Build - PCPartPicker

i just got this BSOD on my windows 8.1 while watching Youtube and playing a game (hearthstone) i was ALT+TAB a lot between both Youtube(Firefox) and hearthstone game when it happen got a BSOD with the words BAD_POOL_HEADER
it created a .dmp file very quickly then rebooted so i could not get any numbers off the screen but it should be in the .zip i uploaded.

i tried doing research and many people say its one of 3 reasons, writing/reading to a bad sector in memory (RAM) , faulty drivers or malware.

im scanning my computer with both Symantec endpoint protection AND Malwarebytes for malware i do not pirate so i dont think its malware but just checked to make sure nothing.
please anyone still helping around here check to make sure i dont have a faulty computer i just built it and it scared the jesus out of me when i saw the BSOD
any help is appreciated thank you!

More replies
Answer Match 49.56%

Regular BSOD shut downs with error message "Bad_Pool_Header (tcpip.sys)".
Seems to be induced by applications; Games, Video, Browser Netflix etc. but also occurs on idle desktop/MSWord applications.

Started happening after upgrade to Windows 8.1

SF dump attached.

System is-
Windows 8.1 x64
Intel Core i7-4700MQ CPU @2.40Ghz
RAM- 16GB
GPU- NVIDIA GTX 780M

Help with this error would be greatly appreciated, as this has been plaguing me for a few months, to the point that I've almost stopped using my computer altogether.

Let me know if further information is needed,

Thanks in advance.

A:BSOD - Bad_Pool_Header (tcpip.sys)

Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

Do your still need help with this problem?
I will be notified if you reply to this topic and will respond within 48 hours.

This device is missing drivers:




Not Available ACPI\PNPC000\1 The drivers for this device are not installed.



This device is probably a modem (the old telephone type). Please disable it in the BIOS. If unable to do that, then you'll have to locate a Win8.1 compatible driver for it.

Razer drivers date from 2005 - a KNOWN BSOD cause. Please uninstall them, then download and install the latest, Win8.1 compatible drivers from the Razer website.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

Razerlow.sys Mon Nov 7 01:33:11 2005 (436EF527)
Razer Diamondback driver (Win7 has BSOD issues with older drivers)
http://www.carrona.org/drivers/driver.php?id=Razerlow.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.... Read more

1 more replies
Answer Match 49.56%

Okay, so I've only received the BSOD thrice, twice while trying to play Minecraft, and once a while back. The first time I didn't think much of it, but after receiving it twice today, it had me worried.

I followed the instructions for attachments, and so I suppose I'm here simply to do the system check:

OS - Windows 8
? x64-bit
? Windows 8
? OEM, came fully pre-installed
? The system is roughly 10 months old
? Roughly, 10 months old as well

? CPU - Inter Core i5 3210M 2.50 GHz (4CPUs)
? Video Card - Intel HD Graphics 4000
? MotherBoard - I don't know where to find the information for this file.
? Power Supply - Same as motherboard.

? System Manufacturer - Dell
? Exact Model Number - Not labeled at the bottom of the laptop for some reason, or anywhere for that matter.

I also took the liberty to attach the Dxdiag files in a compressed form.

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Answer Match 49.56%

I am getting a BSOD crash about once a day. I debugged the dump file and got the following output :
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c4b000 PsLoadedModuleList = 0xfffff800`02e88e50
Debug session time: Fri Feb 26 23:07:42.531 2016 (GMT+6)
System Uptime: 0 days 13:47:44.546
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`7efdf018). Type ".hh dbgerr001" for details
Loading unloaded module list
.................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
***********... Read more

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Answer Match 49.56%

? OS - Windows 7
? x64
? Custom built PC (I installed Windows 7 after i assembled it)
? Full retail version
? 2 Days (Sept. 24, 2011)
? Just reinstalled it and got the BSOD a few minutes in.
? AMd Phenom II x6 1100T Black Edition
? GigabyteGV-N560OC-1GI
? Gigabyte GA-990XA-UD3
? OCZ ModXStream Pro 700W

A:Windows 7 BSOD - BAD_POOL_HEADER

Hi -

There are no memory dumps in the attached zip file. Please check c:\windows\minidump

Regards. . .

jcgriff2

`

1 more replies
Answer Match 49.56%

I followed the instructions on the guide to posting problems using the SF diag tool and I've attached the 8 diagnosis info in the zip file

My PC is 4 years old and I bought it brand new straight from Dell. I've replaced the gfx card (from AMD Radeon HD 2600 to Nvidia Geforce GTX 550 Ti), added 2 GB more RAM and upgraded from Windows Vista Home Premium x32 to Windows 7 Ultimate x64 during the time i've had it. These are the only changes I've made to my PC

I started getting BOSDs around 6 months ago give or take, and I've had the BSOD no more than 10 times in this 6 month period. Every single time I've gotten a BOSD, it says 'BAD_POOL_HEADER' at the top of the page. I don't know the error code as I've never thought of writing it down. If you need the error code, please tell me how to retrieve it because I have no idea.

I don't know why it happens. It sometimes happens when I'm browsing the web, it sometimes happens when I'm playing games (e.g. Counter Strike: Source, Football Manager 2012)

Thanks in advance for any help or advice
-Jake

A:Random BSOD (BAD_POOL_HEADER)

Hi there!

Seems like it may be your AVG that's causing the crashes i.e. avgidsfiltera.sys please uninstall it and use the removal tool Download tools and utilities | AVG Worldwide

Reinstall your display driver i.e. nvlddmkm.sys You need to do a Driver Cleanup follow this guide nVidia Driver Cleanup Guide | Captain Debugger

Run SFC Scan SFC /SCANNOW Command - System File Checker
BSOD BUGCHECK SUMMARY


Code:

Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\072512-33462-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Wed Jul 25 11:00:03.515 2012 (GMT+6)
System Uptime: 0 days 15:44:55.341
BugCheck 1A, {41790, fffffa8001d347e0, ffff, 0}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::FreeBlock+53 )
BUGCHECK_STR: 0x1a_41790
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: chrome.exe
FAILURE_BUCKET_ID: X64_0x1a_41790_dxgmms1!VIDMM_PROCESS_HEAP::FreeBlock+53
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`01d347e0 00000000`0000ffff 00000000`00000000
BiosVersion = A04
BiosReleaseDate = 03/27/2008
SystemManufacturer = Dell Inc.
SystemProductName = Dell XPS420
MaxSpeed: 2400
CurrentSpeed: 2394
??????????????????????????????????????????????????????????????????????????????????????``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\073112-32245-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Tue Jul 31... Read more

2 more replies
Answer Match 49.56%

? OS - Vista/ Windows 7 ? Windows 7
? x86 (32-bit) or x64 ? 64
? What was original installed OS on system? Windows 7
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Retail
? Age of system (hardware) 2 years
? Age of OS installation - have you re-installed the OS? 2 years - no

? CPU AMD Phenom(tm) II X6 1035T
? Video Card NVIDIA GeForce GTX 550 Ti
? MotherBoard MSI MS-7693
? Power Supply - brand & wattage

? System Manufacturer MSI
? Exact model number (if laptop, check label on bottom)

A:BSOD - BAD_POOL_HEADER & CACHE_MANAGER

Hi,

We have MANY different bug checks and MANY DMP files:

CACHE_MANAGER (34)

This indicates that a problem occurred in the file system's cache manager.

One possible cause of this bug check is depletion of nonpaged pool memory. If the nonpaged pool memory is completely depleted, this error can stop the system. However, during the indexing process, if the amount of available nonpaged pool memory is very low, another kernel-mode driver requiring nonpaged pool memory can also trigger this error.

BAD_POOL_HEADER (19)

This indicates that a pool header is corrupt.

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

This indicates that a system thread generated an exception which the error handler did not catch.

PAGE_FAULT_IN_NONPAGED_AREA (50)

This indicates that invalid system memory has been referenced.

Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).

Another common cause is the installation of a faulty system service.

Antivirus software can also trigger this error, as can a corrupted NTFS volume.

---------------------------

Overall, from the initial dumps themselves we have really no clues, aside from one *1000007e. If we take a look at the call stack


Code:

2: kd> kv
Child-SP RetAddr : Args to Child : Call Site
fffff880`03... Read more

5 more replies
Answer Match 49.56%

(Here's my quick intro about myself: I have a computer that usually runs fabulously, I've had it a little over a year. My ex boyfriend built it for me and tried to teach me a lot about computers, I've learned a little but I'm still a novice. I don't know much about the "inside" of this computer so to speak so I'm hoping I can convey my issues well enough for you wonderful people to help me and this once magical computer. I apologize and thanks in advance for your patience!)

This started randomly about 3 days ago. I was on tumblr and tumblr has TONS of photos. GIFS weren't loading properly which NEVER happens, this computer runs great. Got angry about it and went off tumblr. Hours later while watching youtube videos, I got the first blue screen. I've tried seeing if my problems were caused by my malewarebytes. I uninstalled it and reinstalled a version that I can trust is legit. I'm still seeing a ton of pixel-y looking images and gifs that load weird. I downloaded bluescreenview and it shows ntoskrnl.exe and tcpip.sys in red. I have no idea what this means. I've tried to update my drivers with the AMD automatic detect and update driver program (because I know I have some AMD hardware in this computer) but i get an nsis error when I try to download the drivers. Tried clearing things like my internet cache and any registry errors with CCleaner but it didn't seem to do anything.

Meanwhile, I'm very nervous because I've been getting by without virus protection f... Read more

A:BSOD showing BAD_POOL_HEADER

Hi Rachel welcome to the seven forums.

1. First reinstall the free version of malwarebytes.

2. Second I would download this and run a full scan, use the free version.
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Your file has no minidumps to view so lets see if you have a virus.

5 more replies
Answer Match 49.56%

Hey All,

I've been getting BSOD for the past 2 weeks and have finally had time to sit down and look into it. I can't quite figure it out and there's been no similar issue.

Attached is the dump files created from Blue Screen of Death (BSOD) Posting Instructions BSOD dump tutorials.

Please advise if there's anything else I can do. I'm running a Lenovo H515s Desktop and upgraded to windows 8.1 a while ago.

Regards,

Joe

A:BSOD -BAD_POOL_HEADER TCPIP.sys

The FreeRideGames driver is a bit outdated. Please remove that program to see if it helps. If you'd like, feel free to reinstall the latest, Win8.1 compatible version AFTER we're finished troubleshooting.

Please visit the Lenovo website and get ALL of the Win8.1 driver updates for your system.

Although it looks like your Windows is fully updated, please check in order to be sure that you're not missing any updates.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

If you have extra time, please run these free hardware diagnostics: Hardware Diagnostics
Although I don't expect a hardware problem, there's no telling when one may pop-up - so it's best to check in order to be sure.

Analysis:
The following is for informational purposes only.

Code:
**************************Mon Aug 25 09:42:49.653 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082514-32828-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
System Uptime:0 days 4:47:51.690
*** ERROR: Module load completed but symbols could not be loaded for Npfs.SYS
Probably caused by :Pool_Corruption ( nt!ExFreePool+35f )
BugCheck 19, {e, ffffd001c5db8290, fffff80038cabc09, 7815ff49e43a4cfc}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 000000000000000e,
Arg2: ffffd001c5db8290
Arg3: fffff80038cabc09
Arg4: 7815ff49e43a4cfc
BUGC... Read more

1 more replies
Answer Match 49.56%

Hi everyone.
My PC has been crashing lately saying bad_pool_header, seems to be getting more common.. When I go on a game it seems to get it quite quick.. Here are all the details I'm able to provide..
 
· OS - Windows 7· x64 - 64bit· What was original installed OS on system? Windows 7· OS came pre-installed on system· 3years old, Samsung Series 5 - 530U, 13.3inch Ultrabook
· Age of OS installation - 3years, haven't touched it· Specs - http://www.amazon.co.uk/Samsung-13-3-inch-Ultrabook-Processor-Integrated/dp/B008HZEJDE· System Manufacturer / Dell?· Exact model number - np530u3b-a04de
 
2 zips attached as requested, thanks in advance!
 
I FORGOT TO MENTION
on startup I always get these 2 error messages..
Both have "RunDLL" as the title of the window at the top of it..
then..
There was a problem starting C:\Users\Amy\AppData\Roaming\winet.dll
There was a problem starting C:\Users\Amy\AppData\Roaming\mshldi.dll
 
My laptop has already crashed again since posting this, in a few mins, I wasn't doing anything - it was idle on the desktop, it's getting really bad

A:BSoD randomly, bad_pool_header

Hi . . .
 The dumps list mwac.sys as the probable cause - Malwarebytes Web Access Control driver; timestamp = June 2014 -

mwac.sys Tue Jun 17 22:06:34 2014 (53A0F42A)
Update your Malwarebytes program installation.
 http://www.sysnative.com/drivers/driver.php?id=mwac.sys
 One other item of interest to me in the dumps is the driver for your Intel Centrino Advanced-N 6230 wifi - timestamp = September 2011 -

NETwNs64.sys Sun Sep 18 05:26:48 2011 (4E75B958)

It is possible that Malwarebytes was named probable cause of the BSODs because it encountered problems with the 4 year old Intel wifi driver while "phoning home".  Please note that it is just a theory and that the Intel wifi driver was not named as a cause or even a contributor to the BSODs. 
 Check your system manufacturer's support site for a driver update.  If none found, go directly to Intel -
 http://www.sysnative.com/drivers/driver.php?id=NETwNs64.sys
 Be sure to create a Windows System Restore point prior to updating drivers - http://www.sysnative.com/forums/windows-7-windows-vista-tutorials/10909-windows-system-restore-create-restore-point-windows-10-8-1-8-7-vista.html
 Regards. . .
 jcgriff2
 
 Windbg Output
 

Spoiler



Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\PalmDesert\AppData\Local\Temp\Temp1_Sysnativ... Read more

12 more replies
Answer Match 49.56%

My computer has been Blue Screening when I try to delete large files, and it has recently started happening when I try to delete any file or folder larger than about 20MB or so. I used WhoCrashed and received this information about the most recent crash:
On Mon 7/5/2010 6:05:06 PM your computer crashed
This was likely caused by the following module: mprifl.sys
Bugcheck code: 0x19 (0x20, 0x8774E000, 0x8774EA00, 0x9400000)
Error: BAD_POOL_HEADER
Dump file: C:\Windows\Minidump\Mini070510-02.dmp
file path: C:\Windows\system32\drivers\mprifl.sys
product: My Private Folder
company: FSPro Labs
description: My Private Folder driver

It also says that about almost all the other times it crashed. I have attached a .zip of dump reports of three recent crashes also. Thank you!

Edit: Sorry, forgot to put PC info here. I am running Vista Home Premium 32 bit, SP1. I have an Intel Core 2 quad CPU @ 2.40 GHz.
 

A:Solved: Bad_Pool_Header BSOD

9 more replies
Answer Match 49.56%

The laptop is a Toshiba Satellite L305D-S5892
Originally came with Vista, but I upgraded to 7 pro. This is when I started receiving the BSOD. I have 'BlueScreenView' and all my errors seem to be coming randomly. Sometimes on shut down or restart, other times I'm just reading a book on the computer and the screen goes crazy. In BlueScreenView it keeps saying the problem driver is 'ntoskrnl.exe'. Hopefully this little bit of information will help out. Thanks in advance for your help.

OS: Windows 7 Pro (64bit)
Age: Purchased November 2008
OS Install: Re-installed 12 days ago hoping it would fix the BSOD issue
CPU:AMD Turion X2 64
Graphics: ATI Radeon x1250
Battery: 4000mAh (6-cell)

A:BSOD 'BAD_POOL_HEADER' ntoskrnl.exe

`
Update these drivers -
Code:
atikmdag.sys Mon Dec 01 16:04:09 2008 (49345149) - ATI video
Rt64win7.sys Thu Feb 26 04:04:13 2009 (49A65B0D) - Realtek etherent
athrx.sys Mon Sep 21 14:00:40 2009 (4AB7BF48) - Atheros AR5007EG
pcouffin.sys Tue Dec 05 09:39:30 2006 (457584A2) - VSO Software
Remove McAfee using the McAfee Removal Tool (MRT) - http://download.mcafee.com/products/...tches/MCPR.exe

Download the McAfee Removal Tool (MRT); save to desktop. Then go to desktop, RIGHT-click on the MRT icon and select Run as Administrator. When complete - re-boot.

Reset the Windows Firewall to its default settings -
START | type FirewallSettings.exe into the start search box | click on FirewallSettings.exe above | select the Advanced Tab | click on "Restore Defaults" | Click Apply, OK

I would recommend MS Security Essentials --> http://www.microsoft.com/Security_Essentials/

Regards. . .

jcgriff2

`


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\PalmDesert7\!_Kernel_Dumps\AppData\Local\Temp\Temp1_TSF_Vista_Support[1].zip\TSF_Vista_Support\012610-21652-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols


Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) ... Read more

10 more replies
Answer Match 49.56%

Today i started to get BSOD very often(15-20 min) with title "bad pool header"
It happend when i was watching some movie online, so i ran scan in Advance System Care 8 pro(last time it solved bsod) but it crashed again while scan was going, so i run it again and it finished and did not find any problems but after 10 min i got bsod again and nothing was open, just desktop.

EDIT:
I have enabled Driver Verifier for all drivers that are not from Microsoft, and i left RAM test(with Memtest) run for 3 passes and it found no problem.
And yea, i already had this problem:
Random BSOD(BAD_POOL_HEADER)

I attached .zip from DM Log Collector

A:Random BSOD(bad_pool_header)

Any help? Had 2 more today

EDIT:
Another one just now...

1 more replies
Answer Match 49.56%

Hi all - first post here and I'm hoping someone can help me as I really need it!

I have the system shown below which is randomly BSODing, even when sat idle. I have no idea where to start with diagnosis... Can someone guide me through what I need to do to start the ball rolling please? I've attached what I think is the mini dump of the latest BSOD in case it proves to be of value.

Thanks in advance,

gpcola


Computer:
Computer Type ACPI x86-based PC
Operating System Microsoft Windows 7 Ultimate
OS Service Pack Service Pack 1
Internet Explorer 8.0.7601.17514
DirectX DirectX 11.0
Computer Name X2
User Name GP
Logon Domain X2
Date / Time 2011-06-26 / 02:27

Motherboard:
CPU Type DualCore AMD Athlon 64 X2, 2000 MHz (10 x 200) 3800+
Motherboard Name DFI LANParty UT nF4 SLI-DR Expert (3 PCI, 1 PCI-E x1, 1 PCI-E x4, 2 PCI-E x16, 4 DDR DIMM, Audio, Dual Gigabit LAN, IEEE-1394)
Motherboard Chipset nVIDIA nForce4 SLI, AMD Hammer
System Memory ... Read more

A:BSOD - driver_power_state_failure & bad_pool_header

i was told nvidia doesn't do sleep,standby or idle very well, that when it goes to hibernate it can crash , so you might want to try adjusting your power settings to performance , and set it to never sleep , you can still use your screen saver ...

i was also told that some bios on motherboards have to be updated before you can use the latest nvidia driver..

the last time i had a BSOD it was due to my external hard drive plugged into a usb port and not being turned on ,if it was turned on everything was just fine , turn the power off to the HD and it crashed ...i had to remove it through windows before i could unplug it and turn it off ..

1 more replies
Answer Match 49.56%

Hi all,
I have run WhoCrashed program to try and figure out why my computer crashed. I came up with 2 problems, Avast and MS NT Kernel & System:

On Thu 2/13/2014 11:02:08 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\021314-112227-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xCA5C4)
Bugcheck code: 0x19 (0xE, 0xFFFFFFFFA89B5000, 0x0, 0xFFFFFFFFEA239E37)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 3/12/2014 6:17:13 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\031214-77548-01.dmp
This was probably caused by the following module: aswsnx.sys (aswSnx+0x4EE27)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFA7653E27, 0xFFFFFFFFD7C1314C, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\aswsnx.sys
product: avast! Antivirus
company: AVAST Sof... Read more

A:BSOD BAD_POOL_HEADER ntoskrnl.exe

Hi

You should follow instructions from Blue Screen of Death (BSOD) Posting Instructions to collect the basic info needed for the troubleshooting. However uninstall Avast completely from the system first and check whether the BSOD stops.

2 more replies
Answer Match 49.56%

I have seen the IRQL BSOD twice now, and BAD_POOL once. About 4 other BSODs before I was willing to bet we have a persistent problem.

Any help is greatly appreciated.
Attached find zipped SF Diagnostic Tool files. This has the IRQL memory dump.

Thanks in advance,

Paul

A:BSOD IRQL_NOT_LESS_OR_EQUAL (a) and BAD_POOL_HEADER (19)

Welcome to SevenForums.


Code:
Start Menu\Programs\AVG Public:Start Menu\Programs\AVG Public
Start Menu\Programs\AVG 2012 Public:Start Menu\Programs\AVG 2012 Public
Running two antiviruses would create conflicts. Please uninstall AVG antivirus, it's known to contribute in crashes. Microsoft Security Essentials does not create such problems.

Recommended antivirus program for Windows 7 based on stability compared to others:-
Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes - The Free version
Good and Free system security combination.
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Update the video card drivers:

Code:
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6105, 191.00 KB (195,584 bytes), 4/6/2010 9:23 PM)
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

Get the latest drivers from:AMD Driver Autodetect
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow
Full tutorial here:SFC /SCA... Read more

3 more replies
Answer Match 49.56%

Hi everybody
can you help me with my problem
i'm using windows 7 64bit and i have been getting this bsod for like a week.
i used BlueScreenView to know the problem but didn't find a solution until now
thanks in advance.
 

A:BSOD BAD_POOL_HEADER tcpip.sys Help please

Dump File         : 032316-58687-01.dmp
Crash Time        : 23-Mar-16 9:31:16 PM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000020
Parameter 2       : fffffa80`053745e0
Parameter 3       : fffffa80`05374600
Parameter 4       : 00000000`04020005
Caused By Driver  : tcpip.sys
Caused By Address : tcpip.sys+8cd26
File Description  : TCP/IP Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+72a40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\032316-58687-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 303,656
Dump File Time    : 23-Mar-16 9:33:08 PM
 
 
this is the last BSOD that i got

1 more replies
Answer Match 49.56%

Hey I've started severe BSOD issues, my computer won't even last a few minutes before BSODing. I've always had some issues with BSOD but that was because of my previous memory being bad. I've replaced it with some new RAM which I ran through MemTest and Windows Memory Diagonstic. It passed both times so I'm sure this one is fine.

Thought AMD drivers were the culprit but after trying out everyone from 10.4-11.8 I think it probably isn't. Please this happens when there are no AMD drivers present.

Logs are attached. Help would be appreciated.

A:BSOD System_Service_Exception and Bad_Pool_Header

Hello IAgree, welcome to SF!

Couple of potential problems here:

1. AODDriver2.sys was not loaded. This is OC software from AMD. When not stable... do NOT OC.

2. Multiple dumps show problems with ReadyBoost. Please turn that off - take out USB stick that you use for that.

3. It looks like you have not been able to complete WU. Can't say for sure because you did not upload full info as requested here: http://www.sevenforums.com/crashes-d...tructions.html

You also have some problems with Windows Update





Quote:
Please go to your Maintenance Center and check the Windows Update status. Make sure you are up to date, do them one by one manually if needed.
For help or reset see: Windows Update - Reset


4. Older dumps also show problems with graphical drivers but lets finish the above first...

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Answer Match 49.56%

System freezes, then restarts then blue screens. Performed operating re-installation already, but still does not work. Please advise. Thanks

A:BSOD - BAD_POOL_HEADER 0x00000019

Remove Kaspersky, replace with MSE.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes: Removes malware including viruses, spyware, worms and trojans, plus it protects your computer
Good and Free system security combination.


   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.



Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.RAM - Test with Memtest86+





Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.*If RAM stick #2 passes, this indicates that RAM stick #1 may ... Read more

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Answer Match 49.56%

Greetings Microsoft support staff and fellow TSFers.

I just encountered the BAD_POOL_HEADER stop error, and according to Microsoft it has to do with my "most recent change to the system" which I'll explain in a bit.

Here's the memory address that I wrote down, if it's of any use:
0x00000019 (0x00000020, 0xE2FB4338, 0x00000405)

Now, I haven't made any major changes to hardware, hardware settings such as clock speeds, and any updates or similar.

The most recent and major event that happened was a catastrophic viral siege to my system (and apparently, network) that I eventually cleared out with my proper damage control methods, some of which involved registry editing due to the nature of some of the infections.

All seemed well, computer ran (mostly) fine* and I was just browsing the web like normal, normal programs open, everything fine until this message appeared.

*Note: I have noticed some issues relating to CPU and online-gaming instability, specifically immense and unusual ping-spikes or lag and/or CPU lockups (100% usage, System process using tons of memory) typically with the use of a program (none seem to be specific). All of this after the viral attack.

I hope this is nothing bad, this was the first time it happened but I was simply hoping to diagnose any potential dangers. I understand that I'm supposed to undo the most recent changes to rectify this error, but that means letting those viruses back onto my system!

Regards,
Wolf.

A:BAD_POOL_HEADER BSOD error

bump.

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Answer Match 49.56%

It's happened twice now, randomly. I'm not really sure what to do.

A:Random BSOD, BAD_POOL_HEADER

Thursday9000, I will try to help with this. But first In need you to do something for me.
Please fill out your System Specs


   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80114324e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880111fd084, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
That is what you are... Read more

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