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'Windows not genuine' message even though it is genuine

Q: 'Windows not genuine' message even though it is genuine

Hello, I am using an Acer Aspire 5738G, which originally came with Windows Vista Home Premium. Later I got the free Windows 7 Home Premium update disc and never encountered any problem.

But since the last 1 month or so, I've been getting this 'Windows not genuine' message on a random basis. Microsoft Security Essentials says that it will disable itself within 30 days if the issue is not resolved. When I click on 'Resolve issue', an IE window is opened and takes me to Microsoft's website. When I do all the steps explained, everything goes back to normal and my Windows is again considered as genuine.

I am a bit worried, although I can always solve the problem, it still irritates me when I see the 'Windows not genuine' message. What could be the cause of the problem and what is the solution?

Thanks in advance.

A: 'Windows not genuine' message even though it is genuine

Try this
Genuine Microsoft Software

...and if you are using any cleaning util's / software you should probably look at them because that would be my first guess as to where they went.

9 more replies
Answer Match 91.98%

Hi

I have an ASUS notebook (U31F i5 with 4 GB mem) which until recently I used only occasionally. It has Legit Office 2010, but no CD/DVD drive. My desktop hard disk crashed in a big way so I am using the notebook as my main computer.

It has just recently started throwing up messages that my Windows Homw Premium (x64) is not genuine. It is gebuine OEM and activated (back when I got the notebook), and I have not tampered in any way.

I have had a look at some other threads on this forum on this issue, and so have dowloaded and run MGAdiag.exe, but to my inexpert eye, it appears to report everything OK.

I have pasted text in below, and would welcome more expert advice as to whther I have missed something, and if not, what should I do next?

regards

PB

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {8C7F9CCD-2889-4409-9146-8AC854B54943}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error:
Validation Diagnostic... Read more

A:ASUS Notebook - Genuine Windows but getting not genuine messages

Hello PBroad and welcome to the forums

Try changing your product key to the one found on the COA sticker on your computer.

Tom

4 more replies
Answer Match 91.98%

There was a 5 page thread on trying to downgrade from Ultimate to Win 7 Pro but I thought I should start a new thread. I have a thead on a different forum but was hoping someone here might know the answer.

Users computer says Windows is not genuine, was 7 pro, in Sept 2013 we upgraded to Ultimate to use Bitlocker. System bought from Dell, used Anytime Upgrade to Ultimate. I spent ages on phone with Microsoft today, they have completely agreed both copies are valid, and the computer is saying they're not, in error, they will not admit that it's a Windows Update that caused it likely.

They took over remotely, and 30 minutes later gave up, none of the methods worked. She then advised me to BUY a copy of 8.1 and do a clean install. I don't want 8.1, if we have to reinstall I'd rather do Win 7 Pro again(same valid code) and then up to Ultimate again(same valid code), or go to Win 10 when it comes out. Of course you can't upgrade a "non genuine" copy of Windows 7 to win 10, even if it is in fact genuine.

We don't want to have to reinstall. MS also told me I need to downgrade to Win 7 Pro, put in the code, then upgrade to Ultimate. To do that they said I have to do a clean install. I've seen all the links to Windows Downgrader but we aren't exactly thrilled to be advised to use a 3rd party app. I have not tried the registry suggestions yet, I'm not particularly comfortable dealing with the registry. Two questions.

If MS had been willing to just give me a new U... Read more

A:Another non genuine copy of Windows that is in fact genuine problem

Well you should be here.

http://www.sevenforums.com/windows-updates-activation/

Let try this.
Complete this tutorial by Brink and post the log here.
If I can't spot your problem I will find a expert for you.
Windows Genuine and Activation Issue Posting Instructions

Could you also post the system specs of the computer with the problem?

9 more replies
Answer Match 91.98%

Hi Sevenforums,


I've bought an Asus Laptop last year with a genuine copy of windows 7 Home Premium. But, as of today, it has turned 'un-genuine'. Why is it so? What can I do?

Thanks!

A:Why has my genuine Windows 7 Home Premium turned 'Un-genuine'?

  
Quote: Originally Posted by JamesL


Hi Sevenforums,


I've bought an Asus Laptop last year with a genuine copy of windows 7 Home Premium. But, as of today, it has turned 'un-genuine'. Why is it so? What can I do?

Thanks!


Check the following link for some useful information;

Genuine Windows: frequently asked questions - Microsoft Windows

HTH

6 more replies
Answer Match 90.3%

I have Dell Inspiron 14z 5423 with Windows Home Premium 64 bit preloaded. Yesterday I reset my laptop with factory restore . But after that my OS became not genuine and showing message on the right bottom corner "Windows 7 Build 7601 This copy of Windows is not genuine". The product key which mentioned under my laptop not clear to read. so please help me how to get my product key and activate my OS with genuine key

A:After factory reset my genuine Windows 7 now not genuine

Hi.
Thank you for writing to us!
Kindly follow the steps below :
1.           In the search box of start menu type SLUI 04
2.           Enter SLUI 04 in the search box, and then tap or click SLUI 04.
3.           Follow the instructions on the screen.
Kindly private message the service tag and let us know if the issue is resolved.
Thanks
Robin

3 more replies
Answer Match 90.3%

Recently a note has appeared on bottom right of screen on my laptop which says-This copy of windows is not genuine.
I know for a fact it is genuine as i only purchased it 0n the 3rd December 2010.
I have not had any problems with it until the note appeared on my laptop last week.
Can someone tell me how i can correct this please.
Many thanks

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-RGMWC-2W4GQ-VMY3P
Windows Product Key Hash: R/80Ctxj8g/bq/IlJx/wyVh0ccg=
Windows Product ID: 00426-068-2899473-86248
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {784FE444-1C30-4FF1-A7D4-04470D64E265}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed ... Read more

A:laptop says copy of windows 7 not genuine but it is genuine

Windows Genuine and Activation Issue Posting Instructions

5 more replies
Answer Match 90.3%

Hello and thanks in advance to whoever can help me.

A couple of days ago I was downloading some video files and since I wasn't paying attention I clicked an .exe instead of a video file. I know this makes me the idiot, but I have beaten myself up over it for a while and cannot fix this myself so I am now humbly coming forward with my idiocy to get my Toshiba Qosmio back up and health. So here's the deal:

I got the popup that I wasn't running a genuine copy of Windows 7 64 bit Pro (which I am...came from the factory). Tried to resolve it online and the only answer I got was to buy another copy of Windows, which I don't really want to do. Then I tried to run Windows Update and I get random error codes as to why I can't. I tried a system restore and got a message that there is an error on my hard drive, to run chkdsk. Tried that, nothing. Even when Windows rebooted it wouldn't let me. So then I boot towards the safe mode menu and see an option for Windows Repair, choose that and click on system restore. I pick a restore point a week or so ago and try to restore. Negative. Got a message that not only could it not restore but now that restore point was damaged (hooray). Tried rebooting to that screen and all I get is black: pointer works with touch pad but not mouse. Tried booting into safe mode and I couldn't get explorer.exe to run and had no icons. Then rebooted to Last Known Good Configuration which is where I am now.

Another thing.... Read more

A:Suddenly my genuine Windows is showing up as NOT Genuine

From Microsoft .............Check your validation status by going to http://www.microsoft.com/genuine/validateIf that fails, go to the diagnostics page at http://www.microsoft.com/genuine/diag and see what it has to say.

32 more replies
Answer Match 87.78%

Hello. I am also having the same problem. My laptop is a Toshiba NB510.The thing is, I accidentally formatted my hard drives (by thinking it would get the viruses, and not delete system files).My initial OS was Win 7 Starter, and my brother downloaded Windows 7 Professional. After 1 month, it says the OS was not apparently genuine.Here is my specs.Processor: Intel® Atom™ Core CPU N2800 @ 1.86GHZSystem type: 32-bit operating systemRAM: 2GBCan you guys help me?  --------------------------my name is 15.

A:Windows 7 Not Genuine Message

A OEM Windows product code is specific to the version which originally was installed.  You will need to install the Windows 7 starter in order to have the operating system activate.

1 more replies
Answer Match 87.78%

Few months ago I bought my pc and never had a message before saying my windows is fake
im shure its not a copy...how can I stop this message and get my desktop wallpaper back? thanks
I made a virus scan also withmalwarebytes and no virus found

I made an exam with windows diagnose,result;
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F ************ ;o)
Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
Windows Product ID: 00371-OEM-8992671-00004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0491083B-5D53-4E0C-9F35-776C016F856C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll ... Read more

A:Windows in not genuine message

Yours may not be a genuine version of Windows 7 Pro particularly as you bought the computer second hand. "Cracked" versions work for 180 days before you get warning messages and there's another before 30 days Windows is disabled. If it's genuine there should be a sticker on the case giving the Windows version (there are quite a few varieties) and an activation number. I believe that some manufacturers have group licences and that the activation is automatically done via the bios. Assuming that it's a genuine copy it will be possible to activate Windows but that may not be straightforward.
 

20 more replies
Answer Match 87.78%

So I have read the thread and if anyone can give me a solution, it will be cool.
Here is the info from the report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070422
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E71A27CB-7F06-4657-93C0-48C31278DCBA}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x8... Read more

A:Windows not genuine message

  
Quote: Originally Posted by Tjus


So I have read the thread and if anyone can give me a solution, it will be cool.
Here is the info from the report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070422
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E71A27CB-7F06-4657-93C0-48C31278DCBA}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 B... Read more

1 more replies
Answer Match 87.78%

I am running Win 7 Pro, OEM that came with my Dell. All of a sudden I am getting a "Not a Genuine Windows" error. Windows is genuine as it's the original installation from Dell with all the updates. I called Dell who tried some stuff and couldn't remedy the problem (we did the uninstall and reinstall the KB971033 update). Dell then told me to call Microsoft which I did.

The tech at MS, after trying some things that did not work including accessing my computer remotely, told me we need to do a repair of Windows 7. He told me that I could not use the Dell reinstall disc but that I could use any Windows 7 retail disc. He said I "could not" use a retail upgrade disc, a real copy of which I have from another computer.

A thread on this forum under another topic said an upgrade disc is ok. So now I am confused. Can I use the retail upgrade disc to repair the installation or do I need to hunt down a non-upgrade Windows 7 installation disc?

Or can I use a downloaded ISO of Windows 7 Pro with SP 1 to do the repair with?

Thanks, kind of stuck and any thoughts appreciated.

A:Getting Not Genuine Windows Message

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell

9 more replies
Answer Match 87.78%

Hi

I keep getting the windows not genuine message and cant get rid of it. I have a Dell machine that came with Vista, bought a windows 7 upgrade off the internet from a Microsoft authorised dealer. This worked fine until recently and I now get the not genuine message. Windows also seems to be stuck in an update cycle that fails everytime its is switched on / shut down.

here are the diagnostic results. really appreciate any help you can give me on this one!


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X7RTX-QKP2Q-QTJHK
Windows Product Key Hash: S6FwE2J0UbMGb85Ze4fYgcOlPcQ=
Windows Product ID: 00371-177-9135377-85485
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {058C3A16-F070-45A8-A121-DC5C68B5B1C0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x8... Read more

A:Windows not genuine message

Your problem is a tampered file
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

This may be anindicator of other problems, so


Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.

6 more replies
Answer Match 87.78%

Just started getting this message today. PC is a Dell XPS 7100. Windows 7 sp1 home premium 64bit. Anti virus software Avast.
Why is it coming up with this message? The Pc was brought direct from Dell and has a license sticker on it. Hope someone can help.

Heres the details from MGADiag Tool...


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-K29MM-3XX3T-QQTDP
Windows Product Key Hash: nPk1jpxhP2UKZwIq35/J3hYynJ8=
Windows Product ID: 00359-OEM-9810073-27432
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {BCE2284A-D5BD-41B4-A7AF-A2B9408A32CD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.141211-1742
TTS Error: T:20150118091054818-
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
... Read more

A:Windows 7 is not Genuine message

You have a Trusted Store Tamper - often caused by malware.

Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds

5 more replies
Answer Match 87.78%

I let windows do an automatic update on my computer that I've had for years. Part of the update was a check to see if Windows XP was a genuine copy, which I believe it is since if came on the computer, however, it says it's not! I tried to do a system restore to a point prior to the update and it won't let me. I can't find my disk any longer that came with the computer. I tried to change the product key to match my other computer but it still says it's not a genuine copy so I keep getting these warnings and delays in start ups to buy a genuine copy. Any suggestions on to eliminate this problem without buying a new copy of Windows XP? I'll then shut off automatic updates. Thanks.
 

A:Not Genuine Windows XP Message

Sorry, we can't help with bypassing this check, please read the TSG Rules.

If you feel that your copy is truly legal, you can contact Microsoft and let them help you resolve the issue.
 

1 more replies
Answer Match 87.78%

Hello,

I get a mesage saying that my Windows is not genuine, although it is.

Here is the report I get from Microsoft Genuine Advantage Diagnostic Tool:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {565009BC-B382-435D-A7BB-C63BCED17B6E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_... Read more

A:Windows not genuine message

This was most likely due to a bad update. Can you confirm that you have KB3004394 installed?

Perform step one, then search for the update above. If you have the update installed, download the update to remove this update below:
https://support.microsoft.com/kb/3024777

9 more replies
Answer Match 87.36%

Hi folks, I hope someone can help me with this problem:

I'm getting the 'Windows not genuine' message box show regularly. When I follow the link to investigate I get the Windows Activation Technologies box come up saying that the Update Installation Failed with Error Code 0x8000247.

A while ago I replaced a failing hard drive with a new one, cloned the hard drive and used that image to replace everything. After a while I started to get the not genuine message.

Here is the diagnostic report, and I would welcome any help:


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TBM4X-GXTGC-GT8X9
Windows Product Key Hash: JCkgn/yX0uIXVvNpetump5h4B8c=
Windows Product ID: 00359-029-7031935-85483
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {3FFF282A-2C20-4B16-8478-BAD3A2C333FF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.110622-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x... Read more

A:Windows not genuine message plus Error message 0x8000247

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

9 more replies
Answer Match 86.94%

I have a MSDNAA account where I downloaded my copy of Windows 7 Pro, so its genuine, but when my computer is idle for sometime, in the lower right corner of the screen, sometimes appears the "not genuine" text with "evaluation copy etc etc". I go to Control Panel - System, then windows activates itself again, turning genuine again. This happened two times, yesterday and today. Is this a bug or what?

A:Windows 7 pro activation - genuine / not genuine

To help us troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.  Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post.  Thank you!Carey Frisch

4 more replies
Answer Match 86.94%

I re-installed Windows 7 home premium on my refurbished optiplex 745.
Whenever I entered my product key it froze, knowing i could enter it later, i skipped that step, hear are a few snapshots of the problem:










So, if the product code on the sticker on my computer doesn't work, am i screwed into buying a new one?

A:Genuine Problems--Windows is not genuine.

Check the code with the online ID checker, make sure you are reading it correctly, there should be no reason it doesn`t work.

Online PIDChecker

Where did you get the 7 HP disc from ?

Did it come with the pc ?

9 more replies
Answer Match 86.94%

My HP Pavilion dv6 laptop suddenly has decided Windows is not Genuine. I put in the number on the bottom of the laptop and it says it is verified and good. But then after a while it goes back to saying it is not Genuine. I am out of the country at the moment, and I need to fix this in the meantime. I do Slui 3 and fix it, because if I try to go online to do this it won't finish it up, it just sits there loading. I haven't had issues with this laptop at all otherwise. Been using it for years. Bought it brand new. I do have virus protection but I am beginning to wonder if this is a virus? Or something like that? You would think that after entering the right number and getting the yes this is valid that it would be fine?


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-RQ67M-QBW28-DVYVM
Windows Product Key Hash: QTqVTw6tsH0jceCOnEVTVh/X3yQ=
Windows Product ID: 00359-OEM-9823562-67984
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {038B46C1-8A48-4319-87D0-748C6733406A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID... Read more

A:Windows Genuine Issue, It says Genuine then say it is not, over & over

What AV are you using?
Please disable real-time scanning/protection and reboot

If the notification has disappeared, re-enable real-time scanning and reboot again

If the notification is still present, first check whether the real-time scanning is still switched off If so, then re-enable it and post the result. If it's turned itself back on then tell me or try again using a different disable option.
Post back with the results

3 more replies
Answer Match 86.94%

Hello all, and thank you for the oppurtunity to post.
I got a Pop-up, titled Microsoft Security Essential, which states I am infected by a Trojan. At the same time I was surprised to see a Windows Genuine notification , which stated that because I have made major changes since I first loaded Windows XP Pro, I now have to reactivate windows. Is this for real? The Microsoft notice will not go away no matter what I do, it sits in the middle of the screen and resists all efforts to close.If this is a Virus I am sure I will need Help in removing. Thanking you in advance,

Newagedave

More replies
Answer Match 86.94%

A friend of mine has a Windows XP Home Edition machine running Service Pack 2. She called me along this afternoon because she has been having problems with the machine for several weeks! Anyway this machine runs Norton Internet Security Center which was up to date as of a few weeks ago, but because of her problem it no longer seems able to complete its update process although she has 322 days left of her subscription. I tried several times but each time the update process terminated after doing some of the downloads. There is also an icon in her system tray area (right hand side) which refers to the non-genuine windows message and tells her to clickon it to resolve the non-genuine Windows problem.

The problem she has is that on boot up she gets a message saying that her version of Windows is not genuine (it is since it was supplied with the machine 4 years ago) and what is more it talks about Windows XP Professional whereas she has Windows XP Home. In addition to these messages which give her the option to resolve the problem now or later, she gets pop-ups at various times saying that her copy of Windows is not genuine, maybe counterfeit etc.

In addition when these problems started to occur she says she was no longer able to connect to the internet (she has a router and broadband) - I noticed that her connection was disabled so I re-enabled this and we can now connect to the Internet.

She also has problems with IE (think it is V8) whereby it comes up with an error aft... Read more

A:Genuine Or Non-genuine Windows Problem

Welcome to BleepingOnce something has gotten by Norton's it's even harder to remove it, as Norton's is always running and interfering.For now let's start with a scan with MBAMhttp://www.bleepingcomputer.com/forums/ind...st&p=946998After installing and updating MBAM you might disable norton's after disconnecting from the internethttp://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/Remember to enable it before reconnecting, it's possible it's actually doing some good, if she hadn't paid for a subscription I would suggest a better software

2 more replies
Answer Match 86.52%

I have a legaly bought Windows 7 ultimate upgrade licence. My original system, a dual core athlon, was running windows 7 ulitmate 32 bit OS. Recently I upgraded to a core I3 64 bit system. Now I am getting a "Your windows 7 is not a genuine edition". I am confused, does this means that changing the motherboard voided my license?

A:Got Windows 7 not genuine message after upgrading from 32 to 64 bit OS

Please do not worry.

Try and get the activation done on phone with Microsoft. They shall help you.

4 more replies
Answer Match 86.52%

Hi Guys,
I received a windows looking update today 11 items
it installed and then the screen was black and it starting loading 14,001 or so
( registry/something) lines.

Later when I restarted my computer I received a message:
"this build of windows is not genuine message"????

I have had this computer for 3 years, I brought my windowss 7 from amazon and I have never had a problem before- Is this a virus?

I did down the diagnostic tool and run the report.
How do I post it here?
Thank you
Kathy

A:this build of windows is not genuine message

Other: when I press the copy button on the last screen- it doesn't seem to work???

can someone advise

Many thanks
Kathy

9 more replies
Answer Match 86.52%

Seems that after a recent Windows update, have message saying windows not genuine. Neve had this problem before - chatted microsoft and they said contact Acer. Acer said out of warranty and if I paid $ 139 for service package, they could fix

A:message saying windows 7 not genuine. I am origina...

Sadly they don't keep record of the Units COA. Seeing your the Original owner of the unit there should be a COA on the bottom of the system or the Side. If it is a Laptop could be under battery. Any case once that CAO is entered you shouldn't have any more issues with it..  James

4 more replies
Answer Match 86.52%

I have had a Compaq CQ62-219wm for over a year; however, now I get a message indicating that my Windows 7 Home Premium x64 is not genuine. Upon downloading a key finder software, I noted that the product key has "Trial" indicated (in spaces 6-10). Could this be a result of not activating within 30 days? My service protection is enabled.

Please find additional info below:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {664C77BE-0A8A-4990-8481-72E155002C97}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version:... Read more

A:Getting non-genuine windows message; have had cpu over a year

We can't do anything until you post the FULL report, unedited.

7 more replies
Answer Match 86.52%

Hi,
I really need your help urgently. I bought my computer in China with Windows 7 home basic OS and it was in Chinese, the sales advisor told me that I could get a friend to give me Windows 7 English OS, so I bought the computer. A friend of mine had windows 7 ultimate OS and he gave it to me, I didn't no about the one computer rule so I though it was OK, after about three months of using it, it started displaying the "not genuine' warning. Now I want to buy genuine windows 7 ultimate and this is where I need your help, even though I don't have the windows 7 home basic software but I have the the licence key, can I just buy the windows 7 ultimate upgrade pack? An advisor at Microsoft told me that there is away they can go around that, without me having the windows 7 home basic software. And if so what would be the procedures of doing it. I hope someone can help me here, I need to know if I'm to buy the full version or if I can buy the full version. Thank you.

A:Windows 7 ultimate not genuine message.

Hello Kirtie12,

Let me sum up things and tell me if I'm right, you have a Windows 7 Home Premium Key, but have non-validated Windows 7 Ultimate installed. You can have a Windows 7 Home Premium ISO legally from Digital River, here's how you can burn it into a DVD. You can backup your personal files easily with Windows Easy Transfer and restore it conveniently on your new OS or you could backup your files in an external storage device (ie. external HDD). Since you have a Windows 7 Home Premium Key, you should be able to validate your new installation with it.

9 more replies
Answer Match 86.52%

Tried re-entering key. didn't work. Bought computer as refurb and guy states key is legit. Have purchased refurbs from same guy before and all have been good. No reason to believe it's not legit. MGAD report below. Windows 7 pro SP1 build 7601. Dell optiplex 755. also ran MS fixit and still getting error message


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-YVKJG-HH2Y2-YMWGW
Windows Product Key Hash: xeYBzFXgRRcB4mAfTmhlWE8PqAQ=
Windows Product ID: 00371-222-5647303-86879
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {52217BD2-DEEE-4131-A5CC-0F5991DD2AD5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
... Read more

A:windows not genuine error message

The Key in use isan MSDN Key from a not-for-resale MSDN account.

Unless you are anMSDN subscriber, you are not entitled to use the Key – and whoever sold it toyou was not entitled to do so.

You need to claiman immediate refund from the vendor - do NOT accept the offer of a new key (allthey are trying to do is to get past the 45-day claims window or avoid yousending the evidence of their crimes to the authorities)

Please read thefollowing posts.... .................................

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

and

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

The pirates havegot VERY good at this over the past few years, as the price of equipment formanufacturing the packages drops, and as factories open in less well-policedcountries.

see also thispost....

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9

Also - have alook at this video....

http://www.youtube.com/watch?v=hzqNNiOM0cs

You may be able to get a complimentary copy of the OS from Microsoft- fill in the Counterfeit report here...

http://www.microsoft.com/en-gb/howtotell/default.aspx

2 more replies
Answer Match 86.52%

Hi,

I was, up until a month ago, an avid user and supporter of Win XP Pro, (32 bit). However, I built a new pc last month and as it was a full 64 bit m/c I thought I'd give Win 7 a go and see how I got on with it.

I wanted to "try before you buy", so I downloaded a copy of Win 7 Pro from a torrent site. Installed it and all was good. I found I actually loved this version even though I was a devout XP fan up until that point.

Anyway, I decided a couple of weeks ago to purchase a genuine copy of Win 7 Pro, (allbeit an OEM version), so that I could use the key to make my current copy legal. However, 2 days before my OEM arrived, I was suddenly prompted with a message - This copy of Windows is not genuine, (or words that effect). My desktop image disappeared and a little "footnote" was left in the bottom right corner of the desktop.

I figured Windows defender had tried to update and that's when MS found me out.

So, my OEM arrives and I duly enter the key and the message goes away and I can reinstate my desktop image. "Great" I think to myself. 2 days later, the message reappears and if I right click My Computer/Properties, the "Ask for genuine MS s/w" sign is there and my desktop goes black again.

Seems nothing I do will make this legit copy I now own, legit.

Any ideas? (Diagnostic report below. I've removed a few more digits, just in case someone has a powerful decrypting tool to make my key visible )

Funnily enough, after d/l'ing... Read more

A:Win 7 Pro - This is not a genuine copy of windows message

There are no obvious problems in your report -it's possible that one of two things happened...

1) You had a 'race condition' that sorted itself out in the normal way, when MGADiag forced a re-evaluation of the license.
2) MGADiag has a limited repair capability - and that came into play.

You need to go to the Validation site to confirm that all is well (www.microsoft.com/genuine/validate ) - and you should install the WAT Update (KB971033) from WIndows Update, which will enable better information-gathering if the situation recurs.

9 more replies
Answer Match 86.52%

I am getting Windows is not Genuine error message in my company laptop. which was for fine for the past one year. and also my device manager is not listing any devices in the window. i have also tried a couple of troubleshooting steps which i found while
googling but not able to find a solution.Can any one help me on this issue?

A:Windows genuine error message

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

(download and save to desktop -
http://go.microsoft.com/fwlink/?linkid=52012 )
 Once saved, run the tool.
Click on the Continue button, which will produce the report.
 To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
  - **in your own thread**, please
 
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspxNoel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

4 more replies
Answer Match 86.52%

I've been searching for this for a while. I attached a screenshot of a message that I see sometimes on the desktop. I've seen similar posts everywhere, but none of them seem to have the same issue I do.
 
It's the classic "windows not genuine" message. But, the difference is, if I open the System Properties, as soon as it refreshes the information, the message on the desktop goes away and the Genuine Software seal appears in the system properties. (see attachment)
 
I have done numerous scans with Malwarebytes, Superantispyware, Eset NOD32 (my primary antivirus) TDSSkiller, KavVirusRemover, Rkill, adwcleaner, spybot s&d and others I've forgotten about at this time.
All turned up nothing but maybe the random tracking cookie.
 
The message seems to come up at random and not all the time. Might go weeks without seeing it. Then 1 random day after playing a game, surfing the web, listening to music or any other numerous activities, I'll close everything out and there it is. So I open system properties, it refreshes, message goes away.
 
Any thoughts?

A:Windows Not Genuine message, until refresh, then goes away.

This could be the results of a lack of permissions.  Microsoft Support has two suggestion which may resolve this.

7 more replies
Answer Match 86.52%

After installing some windows updates I keep getting the same message that my copy of windows is not genuine. I recently sent it back to manufacturer for some work. Help would be greatly appreciated.



Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {7B361EE4-DC11-4526-ADC0-CFDA9BFCAF28}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 1... Read more

A:Message about non genuine copy of windows

Hello Bill, and welcome to Seven Forums.

From your report, you are using the SLP volume license key number instead of the product key number on the COA sticker. See OPTION ONE in the tutorial below, enter that key number instead, and try activating again.

Product Key Number for Windows 7 - Find and See

Hope this helps,
Shawn

3 more replies
Answer Match 86.52%

Hi Everyone. I don't know if I am posting this in the right thread, but I need some help. I bought an Acer laptop in November of 2012 and it worked great for me for what seems like forever. About 4 months ago however, it crashed. I've had Norton 360 Anti-virus on it ever since I bought it a few months after I got the computer. It has helped me get rid of some nasty viruses before they got bad. Then about 4 months ago, within a matter of 15-20 minutes it pretty much just crapped the bed. It started out with a message saying that the copy of windows was not genuine. It was in the bottom right hand corner of the screen. I figured that it was a virus that had gotten through, so I tried to run Norton to clean my computer. It wouldn't work though. It wouldn't even open all the way. I even did multiple system restores and that wouldn't work either. It seemed like everything I tried to do to fix my computer made it worse. I can't even get my computer to turn on now. I had a friend who knows a lot more about computers than I do look at it. He says that I need the reboot disk so that he can try to reboot my computer. However, I don't think that that will work because, like I said before, the computer won't even turn on. Is there anything I can do to try to fix it? I really need it for school, since I go to college online. Anything would be greatly appreciated. Thanks!

A:Message of copy of Windows not genuine

Quote:
the computer won't even turn on


Usually that situation signals a hardware failure. Did you get any documentation with the computer, does it show anything about a Reset for it. Have you tried removing the battery, unplugging it and let set for awhile before trying again? Most Notebooks [and Desktops] don't automatically come with the Factory Restore discs, rely upon a small program the User can run to create the set. I high-lighted the because usually only one set can be made.

4 more replies
Answer Match 86.52%

Seems that after a recent Windows update, have message saying windows not genuine. Neve had this problem before - chatted microsoft and they said contact Acer. Acer said out of warranty and if I paid $ 139 for service package, they could fix

A:message saying windows 7 not genuine. I am origina...

Sadly they don't keep record of the Units COA. Seeing your the Original owner of the unit there should be a COA on the bottom of the system or the Side. If it is a Laptop could be under battery. Any case once that CAO is entered you shouldn't have any more issues with it..  James

4 more replies
Answer Match 86.52%

Just got this computer.  It says it's not a genuine Windows 7 version.  It's supposed to be a Windows 8 installed anyway.  How do I get it back to the original version so I can get rid of the glitches.  I don't have a recovery disc.

More replies
Answer Match 86.52%

Windows XP is installed on my system which is not genuine.some how i got windows geuine notification error message from internet i think, that is displayed on my desktop and at the start of windows log in . i have succeeded in eliminating the problem from appearing on desktop by deleting the "wgatray" from system32 but still it appeares at the time of password requirement at the begining of windows start up . how to get rid of it

A:windows Genuine Notification message

Thats very easy to fix.
Buy a valid genuine windows package and reactivate windows using that product key.

2 more replies
Answer Match 86.52%

I have a nb300 2gB ram, original bios v 1.5 which worked. Recently I received message windows not
genuine, I then tried to restore computer to out of the box state, using media created at
initial start up, when I purchased NB300, and now get an error F3-F200-0002 (only option
click OK to turn off), i have tried a new hard drive (Toshiba agent recommend) same results
(error F3-F200-0002 etc), Toshiba has no other thoughts.

Any ideas please.
Thank you .

A:NB300 - Windows not genuine message

I found similar thread - http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=62208

I also think it can be HDD or recovery image problem.

If possible try to obtain original Microsoft installation disc and test if you will be able to install OS using this disc.

3 more replies
Answer Match 86.52%

Running Lenovo Windows 7 Ideapad.  This was bought from Amazon in USA in 2012. Windows is built in so our Windows is genuine. However we get a message 2-3 times every day telling us our Windows is not genuine. I have both the Product Key and Serial Number. I understand from searching Google that this message is quite common, but getting rid of it may be difficult. I am extremely annoyed by this as it seems a Windows update is responsible. We had our updates set to automatic but I have changed that instruction.  I thought I would ask the experts here if there is anything I can do without wrecking the system!
 
I have tried the Windows Validation method but that did not work. I also tried the Lenovo Support about this problem:
 
http://support.lenovo.com/us/en/documents/ht003881?tabName=S...
 
I am not very advanced technically speaking.
 
Thanks
 
Anniel

A:Error Message Windows 7 Not Genuine

Do you have KB 3004394 installed? If you do, remove it

15 more replies
Answer Match 86.52%

I have a 5+ year old Acer laptop, running Windows 7. Up until around Christmas time Windows Update was automatically updating the OS. Suddenly it couldn't get past an update. Then I got a message saying I am not running Genuine Windows software. Any ideas on how to resolve this?

A:Windows Software not Genuine message

thouriga,
 
I would try and see if you can activate it again, should that fail, you can activate it by phone also. Here is a link to a Microsoft article talking about it, Windows activation fails and may generate error code 0x8004FE33
 
While it might not be giving you an error code, it gives you the steps to activate by phone.

1 more replies
Answer Match 86.52%

I have a 5+ year old Acer laptop, running Windows 7. Up until around Christmas time Windows Update was automatically updating the OS. Suddenly it couldn't get past an update. Then I got a message saying I am not running Genuine Windows software. Any ideas on how to resolve this?

A:Windows Software not Genuine message

thouriga,
 
I would try and see if you can activate it again, should that fail, you can activate it by phone also. Here is a link to a Microsoft article talking about it, Windows activation fails and may generate error code 0x8004FE33
 
While it might not be giving you an error code, it gives you the steps to activate by phone.

1 more replies
Answer Match 86.52%

I keep getting this message at the startup of my pc in the account log in area, is there any way i can hide or block it, its annoying. I have the genuine XP home edition but i had to install the professional for some University Works, but im going back to home edition in about 2-3 months. Thank you tech support guys..
 

A:Windows Xp Professional Genuine Message

7 more replies
Answer Match 86.52%

Hi all

I did the following a month ago, but it's only today that I'm getting the "Windows Not Genuine" popup.
My laptop's hard drive was acting up, so I got advice to replace it with an SSD. So, after installing the SSD in my laptop, and re-installing Windows 7 from scratch (see my other posts here looking for help), I had a nice new setup on my laptop and everything seemed to be working perfectly. I had found my original Windows Key using Magical Jelly bean Keyfinder, and that seemed to have worked perfectly. So I got quite the surprise today to find "Windows Not Genuine" popup. Following the instructions here, I ran the Microsoft Diagnostic tool. Here are the results:


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2498628A-CA02-4844-9A3C-682C788AC2EC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.141211-1742
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x8007000... Read more

A:Windows 7 Not Genuine Message after migrating to SSD

You need to use the 25 character product Key on the COA sticker to activate the installation.

1 more replies
Answer Match 85.68%

Hi,

My laptop is running Windows 7 64bit home premium ed., I installed new larger HDD and cloned partitions from the old one, then I'm getting from time to time the message: This computer is not running genuine windows

Here is MGADIAG report.


Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {4A73F1BE-8B84-4E0B-95E9-3F3ED80CCB6E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110622-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/... Read more

A:This computer is not running genuine windows message

you need to reactivate your windows, because you've made a hardware change

9 more replies
Answer Match 85.68%

Do you know how to remove windows genuine install message?

It pops up everytime I start my computer in the middle of my screen...
I must click Cancel to close it (cancel installation of wga, cause this pop up offers me installation). It's so annoying.

I don't wanna install it, it was installed on my computer already and it was hard to completely remove it!
I've must downloaded it with my updates for windows or someone else did, who uses my computer...

A:[SOLVED] Windows genuine install message

WGA was probably downloaded with a normal Windows update. Windows Update installs the WGA as part of the standard update package.

It will keep popping up until you install it. Is there a reason why you don't want it installed? If your copy of windows is legit, there's no reason not to have it installed.

You could always install it, and then have it removed. There's a ton of patch programs out there that will remove that portion of the update. Do a google search for WGA remover.

2 more replies
Answer Match 85.68%

Hello

An error message appear when I restart my PC. Windows is detecting that I don't have a valid licence????

I own a valid licence and it was installed about 4 years ago. The licence as been bought from Microsoft online reseler as an upgrade, so I don't have the disk

How can I resolve the problem

Martin

A:Error message: Not a genuine Windows copy

follow this here and someone will try to help you out.

3 more replies
Answer Match 85.68%

I have scoured the internet for help. I have attempt many scans, malware, virus, registry, etc. Where I am currently at is attempting to run the following commands. Is there anyone who can help?

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489


Error: 87

The restorehealth option is not recognized in this context.
For more information, refer to the help.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

A:Cannot run Windows Update and Receiving Non-Genuine Message

Attaching CBS log

9 more replies
Answer Match 85.68%

Hi, I recently bought this used laptop, it came with Windows 7 64 bit installed, but no discs. I do have the original disc and activation code for Windows Vista 32 bit. I would like to keep this version of windows, actually I dont care but I dont want to have to reinstall all of my software. Is there some way for me to pay for an activation code from Microsoft without having to reinstall windows and everything?

Here's my WGA stuff:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0xc004c4ab
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {0486F8A9-2744-4242-A667-2E38EB8C4816}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Noti... Read more

A:This computer is not running genuine windows message

This should do it:

The Get Genuine Kit

4 more replies
Answer Match 85.68%

HI My computer has been getting a popup saying that this computer is not running genuine windows. Can anyone help fix this?

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9A564245-B93D-4A70-A62A-FC7C51B3ACE8}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80... Read more

A:Not running genuine Windows Error message

Please run the following commands, and post the results.

REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

They may show something

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

9 more replies
Answer Match 85.68%

Hello - I have been using Windows 7 for two years now, but all of a sudden I am getting messages that the product is not genuine. After two years! Surely there has been a mistake somewhere as the product was succesfully activated when originally purchased, and used without problem since then... any ideas?
Thank you

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-D6R9M-PBGGB-B7JF6
Windows Product Key Hash: fWkl7LzaZ2lCsCTZleYJieZBn2o=
Windows Product ID: 00426-068-3152935-86338
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {4FE24939-F0DA-4D9C-8F94-2DE177EDAB5F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.e... Read more

A:Windows 7 not genuine message after two years of no problems

Hello fusermarucs and welcome to the forums

Where did you purchase your Windows 7 license?

The license in use is from a MSDN subscription which have very strict usage requirements. Unless you obtained this key from an employer, educational institute or your MSDN/TechNet subscription, your license is counterfeit.

Tom

6 more replies
Answer Match 85.68%

I'm not asking about how to get around copyright. I didn't install it. I can't say whether it is/isn't genuine.

I'm just curious about what will happen if I continue to get this message. Do I lose any privileges (that matter)?

I got this message a couple months back and never got around to doing anything about it. So far nothing drastic has happened. I get the warning messages on startup, every now and then I get a little nag message, the desktop is black instead of my personalized desktop, and there's a passive-aggressive "Copy of Windows is not Genuine" tag in the bottom corner of my screen. As far as I know, my laptop is running fine, and I have not had any issues. If the problems escalate, I'll probably just install a different OS, but for now, I'm not exactly pressed to do anything about this.

Also, my AV and MBAM take ridiculously long to do full scans. I do not have any games or photo editing software on my laptop, music and other files are also minimal. I don't think this problem is related, but on the off chance that it is, I'll just leave that there.

A:What happens if I continue to get "copy of windows is not genuine" message?

Just an FYI Windows released a new update that causes this behavior if your copy is OEM then i would call windows and tell them they will supply a new product key. Other than that info i just supplied this topic most likely won't be talked about into any greater depth.

3 more replies
Answer Match 85.68%

Am getting the below message

"Windows 7
Build 7601
This copy of Windows is not genuine"

am using windows 7 Starter pack...

Bought this laptop in GITEX from authorised dealer only and been using it for almost 2 years now !!

been getting this message since last 8-10 days

Pls help

A:Windows 7 Not Genuine message at bottom right corner

I am sorry, but other than telling you to run the program in Windows Genuine and Activation Issue Posting Instructions to help the Windows Genuine experts solve the issue, I cannot help you any farther.

3 more replies
Answer Match 84.84%

Just received the not genuine message, running on a dell inspiron loaded using a dell install disk (from what I have been told) This is my inlaws computer, they like to fiddle with settings....


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1CCA27DC-2183-474C-89CD-0A4BB5F9F229}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A,... Read more

A:just received Windows 7 Build 7601 not genuine message

Your installation is counterfeit.
Your machine was manufactured a year before Windows 7 was launched, and consequently cannot support a, OEM_SLP installation of Windows 7, which requires specific data in the BIOS.
The machine almost certainly shipped with Vista installed - check the COA sticker on the case - and unless a legal upgrade has been applied, cannot run Windows 7.

The disk used for this install may have been from Dell, but it's from a leter model than this machine, and so not valid for it.

2 more replies
Answer Match 84.84%

Hello,
I've been getting the "Windows not genuine" message popping up for several months on a 2 -year old home built system (I bought & activated a genuine copy of Windows 7). I've included the MGADiag report below. I've recently reactivated Windows using the Microsoft phone number but that didn't help. The lack of windows updates is now becoming a major problem!

I see in the report below there are several "tampered files". What's the best way of fixing these?
A Kaspersky virus/malware scan reports no problems.

I'm hoping some of you very helpful folks here can help. Thanks


Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PGK9J-CPMQ7-R23TF
Windows Product Key Hash: 5qFeCFNODKircO54M8OlBSR/hh0=
Windows Product ID: 00371-221-4472301-86572
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {34EEF80B-5DAE-4F3A-B951-1BBAAA2F70CA}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x8... Read more

A:Windows not genuine message, MGADiag report included

Looking at other replies by NoelDP, I then did the following:

Chkdsk C: /R
Reboot
SFC /scannow
Reboot
MGADiag

SFC came up with a error. After completing its initial verification phase, it reported "Windows Resource Protection could not perform the requested task"

The CBS.log is here

The new MGADiag is below. There are still file mismatches & tampered files listed.


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PGK9J-CPMQ7-R23TF
Windows Product Key Hash: 5qFeCFNODKircO54M8OlBSR/hh0=
Windows Product ID: 00371-221-4472301-86572
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {34EEF80B-5DAE-4F3A-B951-1BBAAA2F70CA}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Ca... Read more

9 more replies
Answer Match 84.84%

I've started receiving error message stating my OEM copy of windows is not genuine, I've tried various solutions as mentioned in previous threads, to no avail, "Slui.exe" does not run which ever way I've tried.
System Mdiag file attached below.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {CBAAB211-90EB-469C-8BAF-E7004F2A4127}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status:... Read more

More replies
Answer Match 84.84%

Hello, I am on a desktop computer and when I booted up this morning I got a message saying my windows software wasn't genuine. I went through the diagnostic tool and did as the instuctions says. I got this:



Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85035
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {53BC884F-821A-4F22-8C1C-66E4A708F830}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111025-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/... Read more

A:Windows is not genuine message - cannot access Microsoft Outlook

Hello and welcome kellabelle first and most obvious query is where did you get this machine from? As I see it is an enterprise version means to me it is an old company machine?
Plus is the number quoted in that report you got match the sticker on the side of the machine?

1 more replies
Answer Match 84.84%

We're a small charitable organisation with three identical Dell PCs running Windows 7 Professional. A few months ago one machine started having a black desktop and showing the not genuine message. Unfortunately, no one has bothered about it until now.

I've run CHKDSK and SFC /SCANNOW showing no problems. Running SLUI give an error message and won't let me validate. I've removed Norton 360 and cleaned up with their utility. On-line validation just hangs.

Any help/advice welcome. Here is the MGAD report.


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc0000034
Windows Product Key: N/A, hr=0xc0000034
Windows Product Key Hash: N/A, hr=0xc0000034
Windows Product ID: 55041-033-4789644-86307
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3E36DFB7-0BF5-400E-A3E7-6BDF65CC4D74}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTra... Read more

A:Windows 7 build 7601 not genuine message, slui will not run

The error is an 'Access denied' one - and often associated with disk problems.

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to a reply.

Please also look through your Application Event Log , and check for the results of the CHKDSK - you can copy and paste them to your reply as well, or paste them to Notepad and attach them. They are listed as a Wininit event, so ... Read more

9 more replies
Answer Match 84.84%

I am using window 7. 2 weeks ago, I was using my computer, it locked up, I did control/alt/del and a windows update started. I waited 30 minutes or more and it didn't install. I gave up, went to bed and when I got up the next morning, the computer was off. I turned it back on, it started what I thought was running some sort of test, but it deleted files and when it finally did start up, it has a message in the bottom right corner that says my version of windows 7 is not genuine. My printer won't work at all, and other programs will not open. I have tried to do a back up, and it will not complete. I do NOT have a disc to reinstall windows 7, it was preloaded on my computer. When I go to Microsoft to try to validate my COA, it says it is NOT valid. I am at wits end, as I do not know much about fixing computers!
 

A:windows 7 not genuine/build 7601 error message

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DBB31821-290B-44AE-A9EB-0DE446C32ED2}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238... Read more

1 more replies
Answer Match 84.84%

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->


Code:
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q6MBP-P2CQY-48WW8
Windows Product Key Hash: Teiq5tXl5rXnp2p9YUp3UUxCqaM=
Windows Product ID: 00359-OEM-9808226-00165
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {92723726-96C7-43A6-B67F-464917115A79}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3... Read more

A:Not genuine windows 7 message after 3 years from purchase of notebook

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

1 more replies
Answer Match 84%

My computer (from lenovo) came with windows 7 (home). Because I run a domain within my lan, I purchased and downloaded windows 7 64 bit professional. Today I downloaded and ran System Mechanic pro (trial version) from Iola site. After running it and rebooting, my system shows that the system is not activated (windows is not genuine is show on desktop). After I ran MGADialog the log files show Genuine state set to non-genuine (0x00000000) for application Id 55c92. Also MGADialog showed :


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-MV8MH-98QJM-24367
Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
Windows Product ID: 00371-OEM-8992671-00437
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {06525ADA-5A6F-4A23-8FEE-B84DBFC68363}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed ... Read more

A:Genuine state set to non-genuine (0x00000000) for application Id 55c92

Quote:
Windows Product Key: *****-*****-MV8MH-98QJM-24367


The Key is an OEM_SLP Key - and cannot possibly be legal in your stated scenario





Quote:
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Error: product key not found


This is possibly evidence of a failed hack to circumvent activation/validation.

From where did you purchase this upgrade?
What form of upgrade was it? (Anytime Upgrade/Retail Upgrade/OEM System Builder/Full Retail License?

3 more replies
Answer Match 84%

Recently (mid May 2015) I got this error in 2 different computers (One laptop DELL 14 R and one desktop EXXO) using genuine and updated OEM Win 7 software that was running fine during more than a year.
"Solve on line now" (or something like that, my OS is in Spanish) using WindowsActivation.Udate.exe didn't work
Thanks in advance for the help that surely Sevenforum members will provide me

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {88D0235A-BA76-411C-B1E4-7232DC3D428E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150427-0707
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr ... Read more

A:This computer is not running genuine windows message ERROR 0x8004fe22

To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

9 more replies
Answer Match 84%

Hi All,

I got a laptop with Windows 7 Home premium edition on it from a friend.
Turning it on I am able to reach the normal screen with the welcome word, however
after that instead to see the normal Windows 7 desktop I see a black screen the mouse cursor
and a text on the right bottom saying that that copy of Windows 7 (build 7601) is not genuine.
As a general information, under the laptop there is product key code.
Before writing here I just checked the entire system for malware viruses and so on using
the kaspersky rescue disk without finding any problems.

The following is the output from the MGADiag tool. After clicking on the Copy button however
I got a message from the tooll saying that were problems copying text...

Thank you


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
Windows Product ID: 00359-OEM-8992687-00017
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {16582EF2-7EE2-47F3-B977-E33432B495C4}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error:
Validati... Read more

A:Black desktop & not genuine message (Windows 7 home premium)

Hi codevisio

Did you run the MGADiag tool inside Safe Mode ?

8 more replies
Answer Match 83.58%

Hi,

OS: Windows 7 Professional 64bit. Used since Win7 came out with no genuinity issues until now.

A short while after the SP1 update I started getting popups claiming my Windows is not genuine. I know for a fact that my Windows is genuine.

Properties show my Windows is activated. I have activated both online and by phone yet the popup still keeps appearing. The MGA diagnostics show that there is a tampered file and apparently it is causing the validation to flag my system as not genuine:


Code:
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000200
Event Time Stamp: 4:20:2011 14:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
I have tried to fix this for a while now. The file seems to be associated with MUI packages and Something called Vistalizator.

I have checked the registry and there are no MUI's. US-EN only. I do not have anything called Vistalizator.

I am rather frustrated with googling in microsoft pages as they all lead to the Vistalizator and MUI packs but I don't have them so the fix does not apply.


Thanks.

A:[SOLVED] Windows not genuine error on a genuine Windows PC.

Check this answer supplied in Microsoft's forums: Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

10 more replies
Answer Match 83.16%

I recently installed avast internet security 2015 on my computer. Yesterday I used the bootup scan option. I normally use bootup scan without and problems but that was with Avast antivirus Free version.

After the scan finished I logged onto my usual profile only to be greeted with this message:



As I know that my windows is genuine and I never encountered this program before I automatically assumed it was a virus. I clicked cancel and ended up in a temporary profile unable to access any of my data.

I booted up my computer in safe mode and ran both Avast and Malwarebytes again. They found nothing new. I then rebooted the computer normally and the error message had gone and I was able to log in as myself again. However I am now too scared to ever turn off my computer in case this problem comes back to haunt me.

Here is the diagnostic report:



Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-T94F8-WDX7B-GB9BK
Windows Product Key Hash: LWqoFYrupN931+xSQ9FHREqUuFg=
Windows Product ID: 00371-177-9916334-85223
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {60DAAA8E-10C8-414C-809D-9F538E9A20F7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Profess... Read more

A:Windows 7 build 7601 not genuine message after Avast bootup scan

There are no problems showing in the report.
It's likely that the problem arose because of a race condition - where the Software Protection service was fighting with the Avast boot-time scanning, and couldn't access the necessary files before timing out. The system interprets this as an attack, and flags it as non-genuine.

Running MGADiag forces a re-evaluation of the license, and this may have corrected the situation.
You should no longer be seeing the non-genuine notification?

1 more replies
Answer Match 83.16%

We bought a new HP laptop with Win 7 Pro (64 bit) preinstalled in July 2013 from a reputable (I think) online dealer. I installed the free version of Avast and initially all was well, and bootup time was very quick. After about a month or 2, I was prompted to update Avast, which I did. Immediately 2 problems cropped up. First, bootup time became very painfully slow (sometimes up to 5 minutes or more before the computer is fully operational). Once it was booted up, it did not seem particularly slow anymore. Second, we began to get the message in the lower right that "copy of Windows is not genuine (build 7601)". This message shows up only occasionally (most of the time it does NOT appear), and it does not seem to have any noticeable effect (unless it is related to the slow bootup time). The screen shows our normal wallpaper. Reading somewhere that Avast may have caused the slow bootup time, I uninstalled Avast and instead installed the free version of AVG, which I still use. But both problems persist (slow bootup and occasional "windows not genuine" message). I believe my copy of Windows is genuine, but interestingly, the computer does not have a COA sticker, at least no that I can find. We also do not have Win 7 disk from MS (only from HP). I strongly suspect that Avast caused the problem, but I don't know how to fix it. Below is the MGADiag report.

Thanks!


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows... Read more

A:Copy of Windows is not genuine (build 7601) message after avast update

Your symptoms are typical of a race condition - most likely caused by a conflict between your AV and other software.
I would suggest uninstalling Avast completely, and running their cleanup tool.
What other AV's have been installed (even if not activated?) - most will come with a 'free' trial install of either Norton or McAfee, so it's worth running the removal tools for both.
Please do things in this order....


Download the McAfee removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.
Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

Now uninstall Avast - using the normal Control Panel uninstaller.

Then
Download the Avast removal utility from here http://www.avast.com/uninstall-utility
Follow the instructions for running it, and when complete, reboot the machine.

Allow it to settle down for 1... Read more

5 more replies
Answer Match 82.32%

I had a non-genuine copy of Ms Office installed on my computer, and have now purchased a genuine copy. Uninstalling the old (non-genuine) copy is impossible because it doesn't have an uninstaller, and it doesn't even show in Control Panel's Add/Remove Programs. So I just installed my genuine copy in a different folder in Program Files, so that the non-genuine copy wouldn't interfere with the newly installed genuine copy.

The problem is that even though I tried opening Ms Word or Excel directly from the newly installed folder and not from the old link to the old version, it still gives me a message (like before) that says "Get Genuine Office - This copy of Office is not genuine".

How do I get rid of the old (non-genuine) Ms Office if I am unable to uninstall it? Please don't tell me to work on the registry - I don't want to touch the registry because I'm not a computer pro, and I won't know what I'm doing. I just want to get rid of the message that says get genuine Office.

I am using Windows XP Home.

Thank you
 

A:Solved: Switching from non-genuine to genuine Ms Office

7 more replies
Answer Match 82.32%

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-PPKRR-8J7T4-TJHTH
Windows Product Key Hash: 2Xg0gGJgLddefMxQtBCLuEuvT3c=
Windows Product ID: 00346-OEM-8992752-50008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.002
ID: {33345A0B-6018-40FA-982B-D9A396DFB0D1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237... Read more

A:My Genuine activation issue although I have a genuine license

Interesting.
The error message
Notification Reason: 0xC004F063.
...is a pretty specific one, and almost always means that the machine has been reinstalled using media other than the manufacturer's Recovery media, while still using the manufacturer's OEM_SLP Key instead of the COA Key.

For what version and edition of Windows is the machine licensed - according to the COA sticker on the case (or inside the battery compartment)

3 more replies
Answer Match 82.32%

I recently downloaded SP1 to my Windows 7 machine and shortly thereafter a message appeared on the lower right hand corner indicating that "Windows 7 Build 7601 This copy of windows is not genuine". I bought this machine used and so I verified the key with Microsoft and it is a genuine OEM key but try as I may there is nowhere to enter a product key. I go to start-computer-right click- and at the bottom under Windows Activation it states Status: Not Available - Product ID: Not Available and NO place to enter a product key. Also all of the DOS commands that I can find on the Net do not seem to work either. When I contact Microsoft support they are no help at all and tell me I need to do a CLEAN install with the disk that came with my machine. The only problem is that no disk came with this machine. I have also been told by "Tech support" since I have an OEM key I just cannot use ANY install win 7 disk. I have a TON of Apps. loaded on this machine and it TICKS me off that I have a VALID OEM key and seemingly no way to enter or fix which I suspect is a Microsoft bug to begin with as they have overshot to prevent piracy. Someone Please help!

A:Win 7 Prof not genuine and cannot enter genuine OEM product key

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
How to Tell - Home

9 more replies
Answer Match 82.32%

Starting today, seemingly out of nowhere, my custom Windows 7 desktop PC started giving me a message along the lines of "you may be a victim of software counterfeiting," asking me to validate windows, then asking me to reinstall windows. I got this PC less than 1 year ago with a brand new Windows 7 key. Up until this time, I haven't had many major issues crop up, but some minor things have had me suspicious, and even more so now.
 
I ran Microsoft Security Essentials (detected/removed nothing) and Malwarebytes (removed/detected some PUPs but no frank malware). I attempted to backup my computer today using Windows backup, but it was unable to complete fully due to some corruption (I believe is what it said) in the C drive. 
 
Since this PC is less than one year old, I am hoping it's not hardware failure. If there's anything that could be done before I have to throw in the towel and get a new hard drive, then I need some help! 
 
Whatever logs and specs you need, please guide me and I'll be happy to provide. 
Thanks.

A:Infection or Hardware Issue? Windows 7 Not Genuine message Build 7601, new today

Rerun MBAM after allowing it to update. Post the results of the scan using the instructions below.
Once adware and malware are eliminated as the cause of the problem then instructions will be given for trouble shooting and repairing
the files and /or hardware.
 
 
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
CCleaner - PC Optimization and Cleaning - Free Download
 
Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
Click the Remove Selected button.
MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot i... Read more

3 more replies
Answer Match 81.9%

Computer built 06/2011 with Windows Pro 64 bit. Overheating caused a RAM failure and video card failure. During repairs, upgraded Intel SSD. First, Windows update started failing and just recently, started receiving the "not genuine message". Tried reactivating which was successful. Still getting message.

Thanks for any help.



Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2PTHX-DT934-MYBWR
Windows Product Key Hash: ipdRLOPew5UJgGVO19MbmWUF78E=
Windows Product ID: 00371-221-4947576-86755
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {ACCD9039-E441-4797-8B78-6DFA665A664B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe ... Read more

A:Windows 7 update fails and Windows not genuine message is appearing

That's a new set of errors to me!

Let's start with the basics....

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depen... Read more

9 more replies
Answer Match 81.06%

No black screen, no error message, nothing problem. Just a message about my windows 7 is not genuine message appears often. If I go to My Computer "Properties" then the message disappears from my desktop! And I can see "Windows is activated" showing inside computer properties. Then after a while or a restart that problem appears again! Please help me, what should I do?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9D3BE2C3-2099-4015-A48F-4AD93F5AA2B8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x8007000... Read more

A:Windows is activated but windows 7 not genuine message appears often

Try this...
What AV are you using?
Please disable real-time scanning/protection and reboot

If the notification has disappeared, re-enable real-time scanning and reboot again

If the notification is still present, first check whether the real-time scanning is still switched off If so, then re-enable it and post the result. If it's turned itself back on then tell me or try again using a different disable option.
Post back with the results
BTW - your installation of Office is counterfeit!

1 more replies
Answer Match 81.06%

So, I get this Windows 7: Not running genuine Windows error out of the blue. Weird. I hate it...

I have tried doing sfc /scannow to chkdsk and the works. Nada. Help.

Windows 7 64-Bit... Thank you.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GG7H6-KDYMD-96KXQ
Windows Product Key Hash: 4jf14mWPrC0fZhr0XLf/0fZb8+I=
Windows Product ID: 00371-222-5865236-86124
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {419AEB21-DC0B-42A5-8F4F-2682C3B9D939}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A,... Read more

A:Windows 7: Not running genuine Windows message error

Can anyone help, please?

3 more replies
Answer Match 81.06%

My windows 7 Ultimate x64 crashed a few days ago and I was forced to do a system restore. Afterwards I started receiving the dreaded WAT pop-ups saying I was running non-genuine windows. I've also had some issues with a few dll files going bad in this time period so I'm wondering if that has anything to do with it. Here's my diagnostic tool output. Greatly appreciate any help


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {53ECD5CD-D3ED-4205-B0AE-9220BC7E2A50}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Resul... Read more

A:Windows 7 giving WAT not running genuine windows message

You definitely have dll problems - interestingly similar to another post I'm dealing with elsewhere

Code:
File Scan Data-->
File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Acces... Read more

9 more replies
Answer Match 81.06%

I'm going to ask this same question that I saw posted by another member. Why is it every so often my computer gets a message that the copy of Windows that I am running isn't genuine? I really don't remember how I resolved this problem when it happened but
I think I will give the answer that was given to that member a try and see if it doesn't help the situation. I really can't afford to buy another copy of Windows and/or the product keys to make it genuine. I will let you know if it doesn't work.
By chance that this doesn't work, is there something else that I might try, just in case? I'll thank you in advance. Ms. Christine Aleprete
Oh, by the way, can someone tell me how after I click on Copy in the MAG diagnostic tool, how do you paste it in where your post is? I'm pretty good at doing things on the computer but this is one of those things that I must've missed in my computer classes.
Please help me! I can't stand to see this "not genuine" message pop up in my program manager any longer, thanks.

More replies
Answer Match 79.38%

Hi
This message has suddenly popped up on my factory installed win 7. Microsoft says my codes are blocked, contact Toshiba.

Andy

More replies
Answer Match 79.38%

I have a laptop purchased several years ago off e-bay with Win 7 installed and it worked fine for well over a year but then I got the " This in not a genuine win 7 blah blah and black screen. It was a little late to return the computer like over a year or more so I have just been using it with ugly accusatory messages and black screen! Ok Microsoft you win, I bought a legit new two DVD 32 and 64 bit Win 7. Since the machine came with the Ultimate version I bought the ultimate version.

Here is what I want to know. How do I substitute this genuine version for my bad version without losing my other programs? I don't want to start all over as I have a whole lot of programs that I want to keep as is. Can I do that?

A:Installing Genuine win 7 over non genuine version

Hello w6k and welcome to Seven Forums.

If everythig is working OK on your computer it should be just a simple matter of changing the invalid Product Key with the PK from your newly purchased disk.

Product Key Number - Change

2 more replies
Answer Match 79.38%

I have a laptop with Windows 7 Home Basic OEM pre-installed, it was genuine and had COA on the bottom of laptop.
Accidentally, at that time I was 12 years old, so I don't know about 'crack', 'hack', software counterfeit, etc. . Thus, I thought my Windows was 'low', I want to upgraded it to Windows 7 Ultimate version with Windows Anytime Upgrade.

I searched key generator (keygen) on internet, I found it and generated the code (for Windows 7 Ultimate). Then, I pasted the serial number (product key) to Windows Anytime Upgrade. First, it was failed. So I cancelled the upgrade. But, when the laptop's shutdown and I turn it on again, it was upgrading to the Windows 7 Ultimate. How weird!

Now, I know the pirated / not genuine Windows is not safe, against the law, etc.

My question, is, I restored it to the genuine version of my Windows (7 Home Basic OEM) using my product key.
But I downloaded the setup using the Windows 7 Ultimate pirated (using keygen) that I told you...
Is my Windows become 'not genuine'?
After I restored it, It is very good, clean, doesn't contain virus or error, works perfectly. Then I upgraded it to Windows 10 Home.
Is it okay? Or I should buy the DVD to perform clean install so it is 100% clean?

Need your opinion, please...
Thanks

More replies
Answer Match 78.12%

Shortly after I reverted back to Windows & Professional from my trial of Windows 10 I have been getting an error message" this is not a genuine windows product" can someone please help me with this, I do have a genuine product, key &
license.

More replies
Answer Match 78.12%

Yesterday I downloaded 777. So apparently 777 was supposed to fix this issue caused by the previous update (KB3004394) which I did not uninstall after some posts told me not to. But I still get error messages telling me windows isn't genuine even though it is.

Here's my MGA diagnostic:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0D735E7A-E2FF-45E2-BCBD-6DBCCEEE1F7B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070... Read more

A:Still getting non-genuine message after KB3024777

No AV?? what security methods do you use?

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

9 more replies
Answer Match 78.12%

Hi there hope someone can help me?

I have had a message come up saying 'Microsoft is not genuine' etc etc

I?ve got Windows Vista Home premium 2007 (32bit) and have had the computer for a about a yr with no problems before? (The bloke who had it before me had it for a while with no problems too?)

This has only started coming up over the last week or 2 ish? I?ve tried re-entering the windows product key number that?s on the bottom of the computer (which was confirmed as ok) but the message still keeps coming.


So any help would be very very appreciated as it says I?ve only got 4 days left?!!

Thanks
Mart

A:Help with 'Microsoft is not genuine' message?!!

Hi mart,
Refer to the link below.
You will have to speak to MS about this problem.
Genuine Microsoft Software

6 more replies
Answer Match 78.12%

Has anyone had the message appear yet that tells them that their Windows 7 ( build 7068 x64 ) is not genuine? I've just had it appear on mine! I've checked my Validation badge thing, and it has disappeared, and instead I see the message "get genuine". On the left it still says "Windows is validated".

What's happening here then?

Is this now going to restrict me in some way?

A:Not Genuine Message Appeared!??

i had that happen a few times when my clock, time and date was not correct

9 more replies
Answer Match 77.7%

Hello,
Im in a trouble, so im hoping that you will help me.
I had a genuine windows 7 for a laptop a while ago, then i sent the laptop to my parents in a different country.
So i bought a new pc, without a operating system, driven by a lack of money i downloaded the old not genuine xp. Along came problems, unknown errors,bugs,etc.
Like for example, now i cannot start safe mode, i cannot make a new partition thru cmd or partition magic cause of somekind of file xmnt.exe is missing.
Sadly, i want to keep my bought games and programs, 'cause my internet is pretty slow, so it will take for ages to redownload/reinstall everything.

The question is: Can i upgrade my not genuine windows xp to windows 7 by buying it and installing like it's a common program keeping all of the programs/games/etc.?

Thank you in advance.

A:Upgrade not genuine windows xp to genuine windows 7.

Sadly if you are looking to regain stability your best bet would be a fresh install of windows 7
Clean Install with a Upgrade Windows 7 Version

as outlined there you can do a fresh install with the upgrade disc, this would result in the loss of your games and programs, though do a straight upgrade from xp to win 7 without cleaning out the garbage is just going to make win 7 run horribly too.

9 more replies
Answer Match 77.28%

Hi there,
 
When I turned on my computer this morning my background screen had gone black and a message saying that my copy of Windows 7 isn't genuine appeared in the bottom right corner.
 
My screen also displayed the following box:
 
 

 windows.PNG   11.17KB
  0 downloads
 
 
I tried to follow the link provided, first using Firefox with no success. I then followed it using Internet Explorer and it eventually led me to a page offering me to buy a copy of Windows!
 
The point is that I know my copy of Windows 7 is genuine. I've had it for several years and it always updated automatically with no issues. Unfortunately my computer came loaded with it at purchase time and I don't have either the Windows disk or the activation key.
 
Do you have any suggestions?
 
Thanks in advance.
 
Rob

A:Copy of Windows7 not genuine message

Hello Rob -
 
That particular message looks like a Scam message to me. Please do not try to follow it again.
 
Please reboot your computer, then wait for several minutes, and tell us if you now have a "reasonably normal" screen now.
 
Also unplug your Modem / Router for at least 30 seconds to reboot that.
 
Do you have an active Antivirus, and have an Antimalware program like Malwarebytes installed ??
Microsoft Security Essentials - Microsoft Windows  is a basic antivirus to start with.
 
Please download Malwarebytes Anti-Malware
Follow the simple directions to install the program to desktop
Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
If you find malware and tick it to remove it, you may be asked th re-boot the computer to finish cleaning.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.
Thank You -
Minor edits to the post -

15 more replies
Answer Match 77.28%

i am getting a message that an update ALU is available ot install and want to know if it is genuine and should i install it. thanks.

More replies
Answer Match 77.28%

Recently I have not been able to update windows7 and nothing seems to be able to solve this problem. Today a box aoppeared teling me that my copy of windows7 is not genuine and to click on the box for further info.

This is obviously some kind of scam because I built this computer and purchased a genuine copy of windows7 from a well known and reputable retail outlet. My problem is I want to get rid of whatever is corrupting my computer and preventing me updating and also get rid of this message box.

I am operating windows7 64bit with 4Gig of ram and a Q9550 quadcore processor.

Please find below the system info.

Many thanks.


Code:
GetSystemInfo version 4.1.0.245:
<Time>
Time[:]29/03/2012 23:18:55
</Time>
<BIOS>
BuildNumber[:]
InstallDate[:]
Manufacturer[:]American Megatrends Inc.
Name[:]BIOS Date: 07/10/09 18:35:53 Ver: 08.00.14
PrimaryBIOS[:]True
ReleaseDate[:]20090710000000.000000+000
SerialNumber[:]System Serial Number
SMBIOSBIOSVersion[:]2301
SMBIOSMajorVersion[:]2
SMBIOSMinorVersion[:]5
SMBIOSPresent[:]True
SoftwareElementID[:]BIOS Date: 07/10/09 18:35:53 Ver: 08.00.14
SoftwareElementState[:]3
Status[:]OK
TargetOperatingSystem[:]0
version[:]A_M_I_ - 7000910
</BIOS>
<Processor>
AddressWidth[:]64
Architecture[:]9
Availability[:]3
Caption[:]Intel64 Family 6 Model 23 Stepping 10
CpuStatus[:]1
CurrentClockSpeed[:]2833
CurrentVoltage[:]13
DataWidth[:]64
Description[:]Intel64 Family 6 Model 23 Stepping 10
... Read more

A:Message box informs me that windows7 is not genuine!

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
How to Tell - Home

9 more replies
Answer Match 77.28%

Had an issue a little over a month ago where a Dell Optiplex 790 did not boot properly after an update. After several attempts to scan and fix the computer, I was able to get it running again. There are still a couple of issues such as not showing any Windows updates applied, and we can't run our usual Radmin remote control tool, but I have been able to use a different tool to resolve that for now. We are getting the not genuine message. Diagnostics report is listed below, and there are several files that are showing issues. I would rather not deploy a new computer to this remote location right now if this one can be repaired. Thank you for any assistance!


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85468
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {746C07B3-57ED-460D-A3E1-374B20A4C01D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
Thr... Read more

A:Not Genuine message after computer crash

Any suggestions on how to resolve this?

6 more replies
Answer Match 77.28%

Hi,
I have had a hard drive crash and this was replaced. I didn't have the Visa software disc as it came installed. The guy who did the hard drive said it is genuine and he has re-input the correct code. The new HD was done about 2 weeks ago but a few days ago a message is in the corner saying 'windows Vista build 6002 This copy of windows is not genuine'.
Bit worried that its all going to crash round my ears.....

Best

Dunc
 

A:Not a genuine copy of vista message...it is!

10 more replies
Answer Match 76.44%

July 21,2015, installed windows 7 professional full retail. Bought new from Ebay seller so at time I ran MGADiag and it was confirmed Genuine.

All was fine until July 2 ( 7:2:2016 17:51 to be exact) when my desktop background went black and MS started popping up the message that my Windows 7 build 7601 is not genuine 0xC004F200.

1) tried system restore to 6/28/16 - failed 0x80070005. Then system restore to 6/24/16 which succeeded only in removing a silverlight update. I have spent HOURS searching your help site and the internet to no avail.

2) Found archived tech support on MSN whose p0xC004F200 problem was solved so followed all the steps he was told (except entering the COA # which I seem to have misplaced my orig box)

I cannot find in my update history, the patch from Dec 2014 KB3004394 which apparently caused this, nor do I find the PatchRepair KB3024777 which came out two days later.

3) Tried downloading KB3024777 directly from MS site but it won't install... no error msg, it just won't do anything after I hit "install" I understand that somehow Windows hides some of their updates so they cannot be found -

4] Went to System properties & entered my Keycode again which directed me to telephone activation, which failed.

Ran two or three more MGAD which interestingly show different results for ID: in that the end # in () is 3 and it was (1) on july 21 2015 and "Build lab" is different than the first time i ran it when it was... Read more

A:Not Genuine error message Win7 Pro Retail

Hello Spoonleg,
You need a dose of KB971033.
Please download and run it directly from MS
then run the Mgadiag again please.

This may not clear another error currently showing in the report.
I suspect NOT.
Although i cannot find any other indicators, Its possible that the key you have, has been repeatedly sold via auction sites by one seller.
This has caused MS to block it.
I will know more after you reply.
(see this for posting instructions)
Windows Genuine and Activation Issue Posting Instructions

Roy


Roy

6 more replies
Answer Match 76.44%

Hi! So I have an issue where I go to log in and the Preparing Your Desktop message goes on for a long time and the hard drive does not sound busy. task manager shows only 4 processes and will not let me see "all users" processes. I have rebooted onto my install dvd and it said that my disk was missing system property (or something like that). I rebooted and still hanging at the preparing your desktop message. I decided to let it sit for a while (went back an hour or so later). I wiggled the mouse and the light blue screen has the following message in the bottom right corner:

Code:
Windows 7
Build 7601
This copy of Windows is not genuine
Recent history:
1 disk with C partition had Vista. Installed Windows 7 (dualboot) into G partition of the same drive. I have finished transferring all of my programs over, so I moved the MBR from C to G (thanks to the help here in sevenforums) and reformatted the C drive.

I installed UBUNTU on different physical drive (using the Bios to determine when I want to boot on the other drive).

I decided to clean up by first drive. Using the boot CD for Partition Wizard, I got rid of the C drive and expanded the G drive to the left. I shrank the resulting G drive a little on the right to let me expand the remaining data partition to the left so that all space is allocated to D (recovery from Gateway), G (Windows 7), and J (data).

I rebooted back and forth between Windows and Unix a couple of times and everything seems fi... Read more

A:preparing your Desktop stuck - then not genuine message

I would just reactivate the liscense if you are legit it shouldn't be a problem. You may have to phone in

Anyhow here's the two activation methods most people use.
Activate Windows 7 by Phone

Activate Windows 7 Online

9 more replies
Answer Match 76.44%

I bought my laptop just over 4 years ago........I have made no changes to it or added any software apart from a mouse, but I keep getting that my copy of microsoft is not genuine and my desktop has turned black apart from the icons.

A:error message saying my copy of microsoft is not genuine

Hi @di8, and welcome to the HP Forums!  I'd be happy to help. Based on your description, I understand that despite making no operating system changes to your notebook you are seeing a 'copy of Microsoft is not genuine' message. The only think I can think to suggest is either to perform a System Recovery, or contact Microsoft.  This document might help you: HP Notebook PCs - Performing an HP System Recovery (Windows XP, 2006 or Later). If this satisfies your inquiry, please click the Accept as Solution button below to flag your post as solved. Thanks. 

1 more replies
Answer Match 76.44%

I've been running win XP for a long time, than I started surfing a lot. I was told that I have a virus because I now get: This copy of Windows did not pass genuine validation. Is there a virus that can mess up your activation key? Is there any Doctors in the House?
I ran a Hijack This scan;
 

A:XP Giving error message (Genuine Validation)

6 more replies
Answer Match 76.44%

I'm sorry if this is on the wrong forum section.

Some weeks ago I activated my Windows 7 Ultimate 64b and it worked perfectly. But now my computer is nagging about my copy of windows not being genuine. This message keeps popping constantly since yesterday.

How can I make it disappear and never show up again?

A:"Your Windows isn't Genuine" how can I make this message stop showing?

The last time it happened to me - I removed the last few Windows Updates, and Windows became genuine again. Do you know if a few Windows Updates got in just before this message began appearing?

[By few WUs, I mean I ran a concocted batchfile, restarted, no more non-genuine problems. There can be a price to pay, one has to have current OS partition backups - just before the message would be best, 2nd best is just before running this can-be-caustic batchfile.]

1 more replies
Answer Match 76.02%

Hi, all! I just got this computer four months ago and I am getting a "This computer is not running Genuine Windows" message every so often. I no longer have the Windows install disc that came with the computer. The computer is a Sony Vaio. Here is the diagnostic report:


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
Windows Product ID: 00359-OEM-8992687-00016
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4531FCA7-C73E-476F-B837-DB6517CD0D70}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr... Read more

A:"This computer is not running Genuine Windows" message

I guess I should have looked on the forum a bit. It looks like others have my same problem. I guess I will look at the solutions there and try to find my way.

9 more replies