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Windows 7 update fails and Windows not genuine message is appearing

Q: Windows 7 update fails and Windows not genuine message is appearing

Computer built 06/2011 with Windows Pro 64 bit. Overheating caused a RAM failure and video card failure. During repairs, upgraded Intel SSD. First, Windows update started failing and just recently, started receiving the "not genuine message". Tried reactivating which was successful. Still getting message.

Thanks for any help.



Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2PTHX-DT934-MYBWR
Windows Product Key Hash: ipdRLOPew5UJgGVO19MbmWUF78E=
Windows Product ID: 00371-221-4947576-86755
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {ACCD9039-E441-4797-8B78-6DFA665A664B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office XP Professional with FrontPage - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2f89_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent:
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80070057
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[7.1.7600.16395], Hr = 0x80070057
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80070057
File Mismatch: C:\Windows\system32\wat\watweb.dll[7.1.7600.16395], Hr = 0x80070057
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80070057
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x80070057
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x80070057
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80070057
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x80070057
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80070057
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x80070057
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80070057
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80070057
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80070057
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x80070057
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x80070057

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ACCD9039-E441-4797-8B78-6DFA665A664B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MYBWR</PKey><PID>00371-221-4947576-86755</PID><PIDType>5</PIDType><SID>S-1-5-21-4282894846-3689709937-3069669273</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1401</Version><SMBIOSVersion major="2" minor="6"/><Date>20110222000000.000000+000</Date></BIOS><HWID>B11E3B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>4AE985DCC4DE604</Val><Hash>zqUR0hE/l7up4A0GKsSAk7DM8xI=</Hash><Pid>54185-640-0867867-17719</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="17" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00172-221-494757-00-1033-7601.0000-3612012
Installation ID: 003346419530477806856736465835385966634210672585949822
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MYBWR
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 12/31/2012 1:32:36 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000002800
Event Time Stamp: 12:31:2012 12:51
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


HWID Data-->
HWID Hash Current: NgAAAAEAAQABAAEAAgADAAAAAwABAAEAHKJGzno7Gl0a3TylrIsOp2I9zEVHVex+HoJMAS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT AMICPU PROC

A: Windows 7 update fails and Windows not genuine message is appearing

That's a new set of errors to me!

Let's start with the basics....

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and attach it to your reply.

Post a new MGADiag report with details of any error messages encountered.

9 more replies
Answer Match 84.42%

Approx 10 weeks ago I upgraded the hard drive on my laptop. in doing the upgrade, I used a cloning software program in hopes that all would be copied over to the new drive successfully, but apparently not.
I have tried to reslove online per the windows activation technologies error message and have had zero success. anyway,I've run the mga program and will appreciate any help you can give me to help me get my oem machine in MS good graces again. Here is the data:


Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2B41FACC-E2C9-412C-8F19-46F4FCBAFFCA}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr... Read more

A:"not genuine windows" message keeps appearing

Hi Gwiskers,
Believe your problem is caused by your intel rapid set drivers,
Please download the latest drivers from here
https://downloadcenter.intel.com/download/20768

After you've installed rerun the report it should be a lot smaller, (repost it thanks)
All the file mismatches and tampered files will have gone and you'll be good to go.

Roy

1 more replies
Answer Match 84%

I have scoured the internet for help. I have attempt many scans, malware, virus, registry, etc. Where I am currently at is attempting to run the following commands. Is there anyone who can help?

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489


Error: 87

The restorehealth option is not recognized in this context.
For more information, refer to the help.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

A:Cannot run Windows Update and Receiving Non-Genuine Message

Attaching CBS log

9 more replies
Answer Match 81.48%

i have tried to run a windows update but it hangs, there is no error message, the surt keeps running have ran it for over2 hrs, the sfc /scannow errors with Windows Resource Protection Could Not Start the Repair Service error. i have made sure the service is started, i have ran malwarebytes, superantispyware, eset online scan

A:windows update fails - no error message

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

9 more replies
Answer Match 81.48%

We bought a new HP laptop with Win 7 Pro (64 bit) preinstalled in July 2013 from a reputable (I think) online dealer. I installed the free version of Avast and initially all was well, and bootup time was very quick. After about a month or 2, I was prompted to update Avast, which I did. Immediately 2 problems cropped up. First, bootup time became very painfully slow (sometimes up to 5 minutes or more before the computer is fully operational). Once it was booted up, it did not seem particularly slow anymore. Second, we began to get the message in the lower right that "copy of Windows is not genuine (build 7601)". This message shows up only occasionally (most of the time it does NOT appear), and it does not seem to have any noticeable effect (unless it is related to the slow bootup time). The screen shows our normal wallpaper. Reading somewhere that Avast may have caused the slow bootup time, I uninstalled Avast and instead installed the free version of AVG, which I still use. But both problems persist (slow bootup and occasional "windows not genuine" message). I believe my copy of Windows is genuine, but interestingly, the computer does not have a COA sticker, at least no that I can find. We also do not have Win 7 disk from MS (only from HP). I strongly suspect that Avast caused the problem, but I don't know how to fix it. Below is the MGADiag report.

Thanks!


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows... Read more

A:Copy of Windows is not genuine (build 7601) message after avast update

Your symptoms are typical of a race condition - most likely caused by a conflict between your AV and other software.
I would suggest uninstalling Avast completely, and running their cleanup tool.
What other AV's have been installed (even if not activated?) - most will come with a 'free' trial install of either Norton or McAfee, so it's worth running the removal tools for both.
Please do things in this order....


Download the McAfee removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.
Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

Now uninstall Avast - using the normal Control Panel uninstaller.

Then
Download the Avast removal utility from here http://www.avast.com/uninstall-utility
Follow the instructions for running it, and when complete, reboot the machine.

Allow it to settle down for 1... Read more

5 more replies
Answer Match 77.28%
A:Windows 7 not genuine watermark appearing.

How long have you had Win 7 installed? Did you put your Activation Key in? Where did you buy your Win CD, from a local store, a reputable online store or on a place like Ebay?

4 more replies
Answer Match 75.6%

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-XYHT9-6VM7B-VR67F
Windows Product Key Hash: +qgOfbn8VNkEA9YMhMaKxhEAYUo=
Windows Product ID: 00359-OEM-8703737-15680
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0745801A-AC91-4AEB-A66B-F4F2858C3BCB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025... Read more

A:Windows Not Genuine Notification Suddenly Started Appearing

Download the Intel? Rapid Storage Technology (Intel? RST) RAID Driver below

Restart the PC twice then upload a new MGADiag

9 more replies
Answer Match 73.5%

Good evening, it has been a while. I got a custom built computer about a year ago so that I can play FSX and P3D reasonably well. Everything seemed to go ok, not great, just ok. This are my specs:
Intel i7 [email protected] - Nvidia EVGA GTX 970 4gb - Asus Z97 Maximus Hero VII - WD black series 1TB HD - Corsair RM series RM850 - Samsung 840 EVO MZ-7TE500BW 500gb SSD.
About a month ago I started to notice that my wifi connection would be lost, then come back on its own. It got worse about two weeks ago, so I tried running the troubleshooter, it failed saying an error prevented it from running. Odd I thought.
I tried running windows updater, it downloaded a number of files to update, but continuosly failed to install 3 of them, apparently related to Microsoft Net Framework.
This morning I decided to uninstall P3D, and install a clean updated version, and the setup failed, never happened before. In the forums it adviced to make sure Direct X9 is installed, tried doing that and it failed as well.
This is very stressful, and affects my immune system, which is not good for me. Can someone here please be kind enough to take some time to help me solev this mess, thanks very much.
This are some logs from what happened today.
 

A:Windows update fails, Direct X fails, troubleshooter fails

im sorry to hear that you are having health issues sir. may i ask what OS yo are running
 

2 more replies
Answer Match 72.66%

I built a new PC about a month ago, and have installed Windows 7 Home Premium 64bit on it. I know it's genuine but it will not activate with my current key.

I'm pretty sure I know why. Because I had the same OS on my old PC with the same activation key which obviously activated fine. Now it won't activate because it's detecting multiple PCs attempting to activate with the same key. Obviously this is my fault for not "deactivating" the old PC, but it's unfortunately too late to go back.

I just wanted to know if there was any simple way to resolve this?

Thanks.

A:Built new PC, Genuine Windows 7 fails to activate

G'day,

Usually, a simple phone call to MS will do the trick, but if you like we can take a look at this for you to see if there is anything blocking the on-line activation.

Please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply, and I'll have a look at this for you

More info : Windows Genuine and Activation Issue Posting Instructions

Regards,
Golden

9 more replies
Answer Match 72.24%

I finally managed to get my laptop running on Windows 10. All was fine. But then the Windows Upgrade assistant informed me that I'm on an outdated version of Windows 10 and that I should update. Apparently it is pretty massive, so it's treated like an "upgrade".

Well... after 45 minutes of all this "progress" and work, the process simply FAILED. Windows was successful at "restoring the previous version." OK... but... after this, NO INDICATION of what went wrong. Launching the Windows Assistant for updating is all enthusiastic about helping me "update to the latest and most secure version of Windows 10"... with nary a clue that the previous attempt failed.

I'm AGHAST at how incompetent Microsoft has become. This is the absolutely most terrible O/S upgrade experience I've ever had, going from 8.1 to 10 and now 10+. It's atrocious to see so many "hoops" that need to be leaped through without Microsoft taking the initiative to make this process an efficient and productive one. I absolutely CANNOT IMAGINE how anyone who is a novice or with "general" Windows experience could manage this, without resorting to hundreds of dollars in support fees. It's disgusting.

Nevertheless... painful as it is, I'm on Windows 10 and would like to be "more secure" with the latest. Any clue as to what I can do to find out what CHOKED Microsoft on this and how to get over it?

Going to Windows Events for "Setup... Read more

More replies
Answer Match 71.82%

When I try to install KB3182373, a "Security Update for Microsoft Silverlight", Windows Update reports failure with the message "Code 643 Windows Update encountered an unknown error".
I ran WindowsUpdateDiagnostic.diagcab. It reported that "Troubleshooting couldn't identify the problem".
What can I do to fix this? I'm running Windows 7 Professional.

More replies
Answer Match 71.82%

Hello, I am using an Acer Aspire 5738G, which originally came with Windows Vista Home Premium. Later I got the free Windows 7 Home Premium update disc and never encountered any problem.

But since the last 1 month or so, I've been getting this 'Windows not genuine' message on a random basis. Microsoft Security Essentials says that it will disable itself within 30 days if the issue is not resolved. When I click on 'Resolve issue', an IE window is opened and takes me to Microsoft's website. When I do all the steps explained, everything goes back to normal and my Windows is again considered as genuine.

I am a bit worried, although I can always solve the problem, it still irritates me when I see the 'Windows not genuine' message. What could be the cause of the problem and what is the solution?

Thanks in advance.

A:'Windows not genuine' message even though it is genuine

Try this
Genuine Microsoft Software

...and if you are using any cleaning util's / software you should probably look at them because that would be my first guess as to where they went.

9 more replies
Answer Match 70.98%

After some years working perfectly well the Windows 7 copy on my Dell 1720 Inspiron has begun failing the periodic validation checks. Re-activation of Windows reports back as successful, but using the MS validation check invariably reports the copy as non-genuine (it is!).

I have ensured the system is virus/malware free using various tools, checked (as far as my knowledge allows) that all drivers are up to date and tried some of the other suggestions I've read on this forum, but the problem persists.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-YXD39-D2HPX-VGXCF
Windows Product Key Hash: LqAUZGr8bkHzbE70fgb602rig2E=
Windows Product ID: 00359-031-4611423-85605
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {831145E4-48BF-4F0B-A64A-C070E5049E61}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
W... Read more

A:Error code 0x8004FE21 - genuine Windows 7 fails validation

This may simplybe caused by a bad set of Intel Rapid Storage Technology drivers -

Installing theIntel Rapid Storage Drivers

try downloadingand installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want theiata_enu.exe download)

Once complete,please reboot twice, then post another MGADiag report.

1 more replies
Answer Match 70.98%

Hi folks, I hope someone can help me with this problem:

I'm getting the 'Windows not genuine' message box show regularly. When I follow the link to investigate I get the Windows Activation Technologies box come up saying that the Update Installation Failed with Error Code 0x8000247.

A while ago I replaced a failing hard drive with a new one, cloned the hard drive and used that image to replace everything. After a while I started to get the not genuine message.

Here is the diagnostic report, and I would welcome any help:


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TBM4X-GXTGC-GT8X9
Windows Product Key Hash: JCkgn/yX0uIXVvNpetump5h4B8c=
Windows Product ID: 00359-029-7031935-85483
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {3FFF282A-2C20-4B16-8478-BAD3A2C333FF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.110622-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x... Read more

A:Windows not genuine message plus Error message 0x8000247

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

9 more replies
Answer Match 70.56%

Hello

I'm getting the following error/issues with my PC. Any immediate help would be greatly appreciated.
fyi ... I have attached the "minitools" output and mini "dmp". Thanks

1) All my windows - update fails (Config: xp Professional with Service Pack 3)

It says: A problem on your computer is preventing updates from being downloaded or installed

2) System restore fails,
It says : System Restore is not able to protect your computer. Please restart your computer

3) Takes directly to ===> Windows/System32/DRVSTORE in blue while system reboot

A:All windows update fails system restore fails, DRVSTORE in blue while reboot

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next t... Read more

5 more replies
Answer Match 70.14%

My windows 7 Ultimate x64 crashed a few days ago and I was forced to do a system restore. Afterwards I started receiving the dreaded WAT pop-ups saying I was running non-genuine windows. I've also had some issues with a few dll files going bad in this time period so I'm wondering if that has anything to do with it. Here's my diagnostic tool output. Greatly appreciate any help


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {53ECD5CD-D3ED-4205-B0AE-9220BC7E2A50}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Resul... Read more

A:Windows 7 giving WAT not running genuine windows message

You definitely have dll problems - interestingly similar to another post I'm dealing with elsewhere

Code:
File Scan Data-->
File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Acces... Read more

9 more replies
Answer Match 70.14%

No black screen, no error message, nothing problem. Just a message about my windows 7 is not genuine message appears often. If I go to My Computer "Properties" then the message disappears from my desktop! And I can see "Windows is activated" showing inside computer properties. Then after a while or a restart that problem appears again! Please help me, what should I do?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9D3BE2C3-2099-4015-A48F-4AD93F5AA2B8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x8007000... Read more

A:Windows is activated but windows 7 not genuine message appears often

Try this...
What AV are you using?
Please disable real-time scanning/protection and reboot

If the notification has disappeared, re-enable real-time scanning and reboot again

If the notification is still present, first check whether the real-time scanning is still switched off If so, then re-enable it and post the result. If it's turned itself back on then tell me or try again using a different disable option.
Post back with the results
BTW - your installation of Office is counterfeit!

1 more replies
Answer Match 70.14%

So, I get this Windows 7: Not running genuine Windows error out of the blue. Weird. I hate it...

I have tried doing sfc /scannow to chkdsk and the works. Nada. Help.

Windows 7 64-Bit... Thank you.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GG7H6-KDYMD-96KXQ
Windows Product Key Hash: 4jf14mWPrC0fZhr0XLf/0fZb8+I=
Windows Product ID: 00371-222-5865236-86124
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {419AEB21-DC0B-42A5-8F4F-2682C3B9D939}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A,... Read more

A:Windows 7: Not running genuine Windows message error

Can anyone help, please?

3 more replies
Answer Match 70.14%

I'm going to ask this same question that I saw posted by another member. Why is it every so often my computer gets a message that the copy of Windows that I am running isn't genuine? I really don't remember how I resolved this problem when it happened but
I think I will give the answer that was given to that member a try and see if it doesn't help the situation. I really can't afford to buy another copy of Windows and/or the product keys to make it genuine. I will let you know if it doesn't work.
By chance that this doesn't work, is there something else that I might try, just in case? I'll thank you in advance. Ms. Christine Aleprete
Oh, by the way, can someone tell me how after I click on Copy in the MAG diagnostic tool, how do you paste it in where your post is? I'm pretty good at doing things on the computer but this is one of those things that I must've missed in my computer classes.
Please help me! I can't stand to see this "not genuine" message pop up in my program manager any longer, thanks.

More replies
Answer Match 69.72%

Hi, I'm looking at a window 8.1 Sony PC , that has not been able to get an update for almost a year now
140 Updates available - and they fail within 30seconds with an errorcode800700C1 Looking into this error I ran the SFC \scannow and it failed unable to repair files 
 
I then looked that up and talked on chat to MS and was suggested to run 
DISM /Online /Cleanup-Image /RestoreHealth
 
which also failed with Error: 0x800f0906

 
The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see
 http://go.microsoft.com/fwlink/?LinkId=243077.

 
So i looked that up and found this article 
http://www.thewindowsclub.com/repair-corrupt-windows-image-error-0x800f0906
 
which I have also ran 
the CMD commands 
and the re-ran DISM again 
which resulted in the same error 
 
any suggestions please 
 
I have attached the SFC /scannow log for just (SR) 
and the DISM log 
 

A:Windows update not working - SFC fails and DISM fails

Edit:
 
 
 
Please run chkdsk /r, or chkdsk /f if you are using a SSD.
 
To run chkdsk /r in Windows 8/8.1 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key and the X key.   A menu will open with the option Command Prompt (Admin), click on this.
 
You will see a window similar to the one below.
 

 
When the Elevated Command Prompt opens copy and paste chkdsk /f in the Command Prompt, if this is a SSD you do not want to run the /r switch, you will want to use chkdsk /f then press Enter.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
This will take a while to run, please be patient and allow it to complete the scan.  Do not stop this scan as this can damage your operating system.
 
When the scan is finished please download and run ListChkdskResult.
 
This will open Notepad with the results of the chkdsk scan.  Please copy and then paste this log in your topic.

12 more replies
Answer Match 69.72%

Hi,
I'm looking at a window 8.1 Sony PC , that has not been able to get an update for a year almost
140 Updates available - and they fail within 30seconds with an errorcode
800700C1

Looking into this Error I ran the SFC \scannow and it failed unable to repair files

I have attached the CBS (SR) log here

Any Advice welcom

More replies
Answer Match 69.3%

My Surface Pro (1st generation) is running Windows 10 and I have it set to update Windows automatically. It's been doing that fine. Recently though I noticed that it always offers me 'Update and shut down' instead of just 'Shut down'. So I let it update. Next time I use the machine and come to shut it down, it makes me update again. And while it's updating, it certainly looks like it's trying to update rather than just shutting down.
According to my Windows Update history, the last successful update was on 15th September. But it's listing no update failures either, which is suspicious.
Anyone got any ideas?

More replies
Answer Match 68.88%

Hi
This message has suddenly popped up on my factory installed win 7. Microsoft says my codes are blocked, contact Toshiba.

Andy

More replies
Answer Match 68.46%

windows 7 professional had no trouble until 12/13/12 i think was the date
I have looked into many threads on this subject to no avail. nothing in the registry HKEY_local_machine/ components to remove. not the clock, tried microsoft fixit.



here is a copy of my MGA diagnostics file

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TKY6X-QRT82-7K6CH
Windows Product Key Hash: x82eg3fzrYc3BYQyKndw0qOX+7E=
Windows Product ID: 00371-221-1920097-86002
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {021534FC-B8F6-4CE2-9A59-D828EFDF6578}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr ... Read more

A:windows update fail error 8000FFFF also showing windows not genuine

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.
If that one fails, try the earlier driver set -
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=17412

9 more replies
Answer Match 68.46%

A sorry story - I went to download a copy of Opera, and must have gone to a non-genuine site because all of a sudden I got a host of pop-ups, inc one telling me about a wonderful "Optimiser" product. Had a go at cleaning the virus and then performed a windows update that had come along.
Next boot i have lost my user profile..

Long story short, I think I have cleaned the virus, fixed the user profile issue, but now am lost in the non-genuine Windows nightmare. Diagnostic report below.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-YYFRF-BT3R9-GVFPD
Windows Product Key Hash: 1H2ceMu35VtLDL83p6D/Az8t6k4=
Windows Product ID: 00426-104-2695677-85957
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {17D736EA-ED14-4184-8789-CE8BE0BC3661}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x800... Read more

A:Virus, Windows update, user profile and now Genuine Windows problem

If it gives you a access denied message while trying to activate windows; you may very well need to change the permissions for your user name in order for you to have access to it as windows 7 has quirks about having access to certain items even if your user name is a administrator. As for the non genuine windows thing; I strongly advise you in the future to never go to a non genuine site for any free browser. Always type the url directly into the address bar of the browser you use as that way you will encounter less issues. To get rid of the non genuine opera copy. I would download and install revo uninstaller from the link below and that should help to get rid of any registry entries in windows as well as the program folder:

http://www.revouninstaller.com/downl...e-portable.php

download, install, and run the uninstaller from the above link then do a google search for opera browser. Thats your best bet at this point.

2 more replies
Answer Match 68.46%

Hi,

I am a tech idiot and I need help. I appreciate anything anyone can do.

For several months I have been getting messages that our windows may not be genuine. It came installed on our Dell and we bought directly from Dell so I basically ignored it. Recently we got a message that it is not genuine in the bottom right corner of the screen and windows things on the screen started to look clumsy and not run right.

I tried many times to follow the validation processes to fix this but it would never complete. I had my stepson try to fix it and he is a computer pro. He tried remotely and came back saying that the windows version itself was apparently too corrupt and I needed to reinstall it from the original disk - which seems to have got lost in a move. Ugghhh. Oh yeah, several times in my efforts I was told to run chkdsk - did so and it identified different issues, seemed to fix them but made no difference in my ability to fix the validation issue.

So, I bit the bullet and went out to BestBuy and got a Windows 7 Builders Pack. I tried to update windows several times using it - no go. It got to the same point every time and quit. It basically said there was a file that was not correct and install could not be completed. So, I decided to back up and do a full install. Same result. I am at my wit's end. I ran the diagnostic below. Before I try more dramatic moves like hard drive replacement - or new computer, I thought I would give it a last go here.

Any help appreciated.... Read more

A:Windows 7 - Genuine Issues Leading to Unable to Update/Install Windows

So, you`ve reinstalled windows 7, you`ve downloaded the network drivers from dell.com and installed them, and you`ve tried to activate windows with the key on your COA or the key from the system builder pack, and it will not activate ?

And you`re saying you went to BestBuy and they had a Windows 7 builder pack ????????

Amazing How much was that, if you don`t mind me asking ?

If you used that license it should say OEM System Builder, but yours says OEM SLP which means System Locked Pre-Installation. Are you sure you`re trying the right key from BestBuy ?

http://en.wikipedia.org/wiki/System_...e-installation

9 more replies
Answer Match 68.46%

Since the end of March a window has popped up saying that windows is not genuine. I have had Windows 7 Home Professional x64 since I bought this computer, so it is genuine. I have run Malwarebytes Super Anti Spyware, and I have AVAST. Windows also will not update no matter what I do. System restores will not work either. I have tried to install several Window updates that are supposed to fix these issues but they will not install. The SURT did run and install. When I try with other programs it says error: 800706F7

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3F45DF9C-AF95-4229-824C-C7AB7052B9DB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150113-1808
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: ... Read more

A:Windows 7 home professional claims not genuine, can't update windows.

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Det...&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

9 more replies
Answer Match 68.46%

I recently upgraded my hard disk and operating system to Windows 7 Professional from XP Professional that was orignally on my Lenovo T61p Think Pad.

The Windows as purchased from Micro Center was an OEM system builder pack.

Can you advise how I can resolve these issues?

A:Windows Update no longer working, Windows now states not genuine

In order to completely troubleshoot Windows validation & activation issues, please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply

More detail: Windows Genuine and Activation Issue Posting Instructions

9 more replies
Answer Match 68.46%

Hello. I am also having the same problem. My laptop is a Toshiba NB510.The thing is, I accidentally formatted my hard drives (by thinking it would get the viruses, and not delete system files).My initial OS was Win 7 Starter, and my brother downloaded Windows 7 Professional. After 1 month, it says the OS was not apparently genuine.Here is my specs.Processor: Intel® Atom™ Core CPU N2800 @ 1.86GHZSystem type: 32-bit operating systemRAM: 2GBCan you guys help me?  --------------------------my name is 15.

A:Windows 7 Not Genuine Message

A OEM Windows product code is specific to the version which originally was installed.  You will need to install the Windows 7 starter in order to have the operating system activate.

1 more replies
Answer Match 68.46%

I am running Win 7 Pro, OEM that came with my Dell. All of a sudden I am getting a "Not a Genuine Windows" error. Windows is genuine as it's the original installation from Dell with all the updates. I called Dell who tried some stuff and couldn't remedy the problem (we did the uninstall and reinstall the KB971033 update). Dell then told me to call Microsoft which I did.

The tech at MS, after trying some things that did not work including accessing my computer remotely, told me we need to do a repair of Windows 7. He told me that I could not use the Dell reinstall disc but that I could use any Windows 7 retail disc. He said I "could not" use a retail upgrade disc, a real copy of which I have from another computer.

A thread on this forum under another topic said an upgrade disc is ok. So now I am confused. Can I use the retail upgrade disc to repair the installation or do I need to hunt down a non-upgrade Windows 7 installation disc?

Or can I use a downloaded ISO of Windows 7 Pro with SP 1 to do the repair with?

Thanks, kind of stuck and any thoughts appreciated.

A:Getting Not Genuine Windows Message

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell

9 more replies
Answer Match 68.46%

I let windows do an automatic update on my computer that I've had for years. Part of the update was a check to see if Windows XP was a genuine copy, which I believe it is since if came on the computer, however, it says it's not! I tried to do a system restore to a point prior to the update and it won't let me. I can't find my disk any longer that came with the computer. I tried to change the product key to match my other computer but it still says it's not a genuine copy so I keep getting these warnings and delays in start ups to buy a genuine copy. Any suggestions on to eliminate this problem without buying a new copy of Windows XP? I'll then shut off automatic updates. Thanks.
 

A:Not Genuine Windows XP Message

Sorry, we can't help with bypassing this check, please read the TSG Rules.

If you feel that your copy is truly legal, you can contact Microsoft and let them help you resolve the issue.
 

1 more replies
Answer Match 68.46%

Hello,

I get a mesage saying that my Windows is not genuine, although it is.

Here is the report I get from Microsoft Genuine Advantage Diagnostic Tool:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {565009BC-B382-435D-A7BB-C63BCED17B6E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_... Read more

A:Windows not genuine message

This was most likely due to a bad update. Can you confirm that you have KB3004394 installed?

Perform step one, then search for the update above. If you have the update installed, download the update to remove this update below:
https://support.microsoft.com/kb/3024777

9 more replies
Answer Match 68.46%

Hi

I keep getting the windows not genuine message and cant get rid of it. I have a Dell machine that came with Vista, bought a windows 7 upgrade off the internet from a Microsoft authorised dealer. This worked fine until recently and I now get the not genuine message. Windows also seems to be stuck in an update cycle that fails everytime its is switched on / shut down.

here are the diagnostic results. really appreciate any help you can give me on this one!


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X7RTX-QKP2Q-QTJHK
Windows Product Key Hash: S6FwE2J0UbMGb85Ze4fYgcOlPcQ=
Windows Product ID: 00371-177-9135377-85485
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {058C3A16-F070-45A8-A121-DC5C68B5B1C0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x8... Read more

A:Windows not genuine message

Your problem is a tampered file
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

This may be anindicator of other problems, so


Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.

6 more replies
Answer Match 68.46%

Few months ago I bought my pc and never had a message before saying my windows is fake
im shure its not a copy...how can I stop this message and get my desktop wallpaper back? thanks
I made a virus scan also withmalwarebytes and no virus found

I made an exam with windows diagnose,result;
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F ************ ;o)
Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
Windows Product ID: 00371-OEM-8992671-00004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0491083B-5D53-4E0C-9F35-776C016F856C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll ... Read more

A:Windows in not genuine message

Yours may not be a genuine version of Windows 7 Pro particularly as you bought the computer second hand. "Cracked" versions work for 180 days before you get warning messages and there's another before 30 days Windows is disabled. If it's genuine there should be a sticker on the case giving the Windows version (there are quite a few varieties) and an activation number. I believe that some manufacturers have group licences and that the activation is automatically done via the bios. Assuming that it's a genuine copy it will be possible to activate Windows but that may not be straightforward.
 

20 more replies
Answer Match 68.46%

Just started getting this message today. PC is a Dell XPS 7100. Windows 7 sp1 home premium 64bit. Anti virus software Avast.
Why is it coming up with this message? The Pc was brought direct from Dell and has a license sticker on it. Hope someone can help.

Heres the details from MGADiag Tool...


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-K29MM-3XX3T-QQTDP
Windows Product Key Hash: nPk1jpxhP2UKZwIq35/J3hYynJ8=
Windows Product ID: 00359-OEM-9810073-27432
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {BCE2284A-D5BD-41B4-A7AF-A2B9408A32CD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.141211-1742
TTS Error: T:20150118091054818-
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
... Read more

A:Windows 7 is not Genuine message

You have a Trusted Store Tamper - often caused by malware.

Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds

5 more replies
Answer Match 68.46%

So I have read the thread and if anyone can give me a solution, it will be cool.
Here is the info from the report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070422
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E71A27CB-7F06-4657-93C0-48C31278DCBA}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x8... Read more

A:Windows not genuine message

  
Quote: Originally Posted by Tjus


So I have read the thread and if anyone can give me a solution, it will be cool.
Here is the info from the report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070422
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E71A27CB-7F06-4657-93C0-48C31278DCBA}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 B... Read more

1 more replies
Answer Match 68.04%

Dear Sir,
How to remove remove message appearing "windows/inf/other.exe

A:remove message appearing "windows/inf/other.exe

Quote:





Originally Posted by precision371


Dear Sir,
How to remove remove message appearing "windows/inf/other.exe

2 more replies
Answer Match 68.04%

Hi,
This is my first post on the forum. I am enquiring on behalf of a friend.
He is running Windows XP. Last couple of days on start up he has the message 'Windows Route System' and please re-install copy of the file above.
Could anyone please give me some advice on what the problem is and how I can resolve it? I am assuming that you have heard of this problem before. Any help and/or advice much appreciated.

A:Windows Route System message appearing???

Hi Ben, welcome to TSF!

We'll need a bit more information to help on this one.. What is the name of the file and it's type?

E.g:
Song.MP3
Video.AVI
Archive.RAR
Archive.ZIP
Batch.BAT
System32.ini

et cetera...

Looking forwards to your response!

-Crit.

2 more replies
Answer Match 67.62%

Hi. Windows Update installed 14 important updates yesterday. I also uninstalled all instances of SQL Server 2008 from my machine. I just noticed the "Windows 7 Build 7601 This copy of Windows is not genuine" message on the desktop tonight. Below is the requested information from MGA Diagnostic Tool. Any help is greatly appreciated.


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070422
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {6683A4F8-D341-489F-98C1-C642C542F3A1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80... Read more

A:This copy of Windows is not genuine on desktop after a Windows update

Please open an Elevated Command prompt, and run the following commands...


NET START SPLDR
NET START SPPSVC
NET START SPPUINOTIFY

post the results.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

3 more replies
Answer Match 67.62%

Hello! First post on here, and I have seen several posts that are similar to my problem but not one exactly.

I recently installed some Windows Updates, after a reboot and Windows Configured after the updates, I log in to a Black Desktop, with nothing on it, no start button or anything with
"Windows 7 Build 7601 This copy of Windows is not genuine" In the right hand corner.

I purchased this copy legitimately almost 3 years ago and have done one major upgrade (2 years ago now).

I can't get to a prompt to run an MSDiagnostics.
(I have not had the time to try and boot into Safe mode or anything to see if I can get a prompt there).


After reading a similar thread, I am thinking it may be a damaged file as it froze during one of the updates and I had to perform a hard reboot.

Thanks so much!

A:Windows 7 Build 7601 Not Genuine After Windows Update

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell

6 more replies
Answer Match 67.62%

I have a 5+ year old Acer laptop, running Windows 7. Up until around Christmas time Windows Update was automatically updating the OS. Suddenly it couldn't get past an update. Then I got a message saying I am not running Genuine Windows software. Any ideas on how to resolve this?

A:Windows Software not Genuine message

thouriga,
 
I would try and see if you can activate it again, should that fail, you can activate it by phone also. Here is a link to a Microsoft article talking about it, Windows activation fails and may generate error code 0x8004FE33
 
While it might not be giving you an error code, it gives you the steps to activate by phone.

1 more replies
Answer Match 67.62%

Hi Everyone. I don't know if I am posting this in the right thread, but I need some help. I bought an Acer laptop in November of 2012 and it worked great for me for what seems like forever. About 4 months ago however, it crashed. I've had Norton 360 Anti-virus on it ever since I bought it a few months after I got the computer. It has helped me get rid of some nasty viruses before they got bad. Then about 4 months ago, within a matter of 15-20 minutes it pretty much just crapped the bed. It started out with a message saying that the copy of windows was not genuine. It was in the bottom right hand corner of the screen. I figured that it was a virus that had gotten through, so I tried to run Norton to clean my computer. It wouldn't work though. It wouldn't even open all the way. I even did multiple system restores and that wouldn't work either. It seemed like everything I tried to do to fix my computer made it worse. I can't even get my computer to turn on now. I had a friend who knows a lot more about computers than I do look at it. He says that I need the reboot disk so that he can try to reboot my computer. However, I don't think that that will work because, like I said before, the computer won't even turn on. Is there anything I can do to try to fix it? I really need it for school, since I go to college online. Anything would be greatly appreciated. Thanks!

A:Message of copy of Windows not genuine

Quote:
the computer won't even turn on


Usually that situation signals a hardware failure. Did you get any documentation with the computer, does it show anything about a Reset for it. Have you tried removing the battery, unplugging it and let set for awhile before trying again? Most Notebooks [and Desktops] don't automatically come with the Factory Restore discs, rely upon a small program the User can run to create the set. I high-lighted the because usually only one set can be made.

4 more replies
Answer Match 67.62%

I have a 5+ year old Acer laptop, running Windows 7. Up until around Christmas time Windows Update was automatically updating the OS. Suddenly it couldn't get past an update. Then I got a message saying I am not running Genuine Windows software. Any ideas on how to resolve this?

A:Windows Software not Genuine message

thouriga,
 
I would try and see if you can activate it again, should that fail, you can activate it by phone also. Here is a link to a Microsoft article talking about it, Windows activation fails and may generate error code 0x8004FE33
 
While it might not be giving you an error code, it gives you the steps to activate by phone.

1 more replies
Answer Match 67.62%

I have a legaly bought Windows 7 ultimate upgrade licence. My original system, a dual core athlon, was running windows 7 ulitmate 32 bit OS. Recently I upgraded to a core I3 64 bit system. Now I am getting a "Your windows 7 is not a genuine edition". I am confused, does this means that changing the motherboard voided my license?

A:Got Windows 7 not genuine message after upgrading from 32 to 64 bit OS

Please do not worry.

Try and get the activation done on phone with Microsoft. They shall help you.

4 more replies
Answer Match 67.62%

Just got this computer.  It says it's not a genuine Windows 7 version.  It's supposed to be a Windows 8 installed anyway.  How do I get it back to the original version so I can get rid of the glitches.  I don't have a recovery disc.

More replies
Answer Match 67.62%

I have a nb300 2gB ram, original bios v 1.5 which worked. Recently I received message windows not
genuine, I then tried to restore computer to out of the box state, using media created at
initial start up, when I purchased NB300, and now get an error F3-F200-0002 (only option
click OK to turn off), i have tried a new hard drive (Toshiba agent recommend) same results
(error F3-F200-0002 etc), Toshiba has no other thoughts.

Any ideas please.
Thank you .

A:NB300 - Windows not genuine message

I found similar thread - http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=62208

I also think it can be HDD or recovery image problem.

If possible try to obtain original Microsoft installation disc and test if you will be able to install OS using this disc.

3 more replies
Answer Match 67.62%

Hi all

I did the following a month ago, but it's only today that I'm getting the "Windows Not Genuine" popup.
My laptop's hard drive was acting up, so I got advice to replace it with an SSD. So, after installing the SSD in my laptop, and re-installing Windows 7 from scratch (see my other posts here looking for help), I had a nice new setup on my laptop and everything seemed to be working perfectly. I had found my original Windows Key using Magical Jelly bean Keyfinder, and that seemed to have worked perfectly. So I got quite the surprise today to find "Windows Not Genuine" popup. Following the instructions here, I ran the Microsoft Diagnostic tool. Here are the results:


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2498628A-CA02-4844-9A3C-682C788AC2EC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.141211-1742
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x8007000... Read more

A:Windows 7 Not Genuine Message after migrating to SSD

You need to use the 25 character product Key on the COA sticker to activate the installation.

1 more replies
Answer Match 67.62%

Running Lenovo Windows 7 Ideapad.  This was bought from Amazon in USA in 2012. Windows is built in so our Windows is genuine. However we get a message 2-3 times every day telling us our Windows is not genuine. I have both the Product Key and Serial Number. I understand from searching Google that this message is quite common, but getting rid of it may be difficult. I am extremely annoyed by this as it seems a Windows update is responsible. We had our updates set to automatic but I have changed that instruction.  I thought I would ask the experts here if there is anything I can do without wrecking the system!
 
I have tried the Windows Validation method but that did not work. I also tried the Lenovo Support about this problem:
 
http://support.lenovo.com/us/en/documents/ht003881?tabName=S...
 
I am not very advanced technically speaking.
 
Thanks
 
Anniel

A:Error Message Windows 7 Not Genuine

Do you have KB 3004394 installed? If you do, remove it

15 more replies
Answer Match 67.62%

I've been searching for this for a while. I attached a screenshot of a message that I see sometimes on the desktop. I've seen similar posts everywhere, but none of them seem to have the same issue I do.
 
It's the classic "windows not genuine" message. But, the difference is, if I open the System Properties, as soon as it refreshes the information, the message on the desktop goes away and the Genuine Software seal appears in the system properties. (see attachment)
 
I have done numerous scans with Malwarebytes, Superantispyware, Eset NOD32 (my primary antivirus) TDSSkiller, KavVirusRemover, Rkill, adwcleaner, spybot s&d and others I've forgotten about at this time.
All turned up nothing but maybe the random tracking cookie.
 
The message seems to come up at random and not all the time. Might go weeks without seeing it. Then 1 random day after playing a game, surfing the web, listening to music or any other numerous activities, I'll close everything out and there it is. So I open system properties, it refreshes, message goes away.
 
Any thoughts?

A:Windows Not Genuine message, until refresh, then goes away.

This could be the results of a lack of permissions.  Microsoft Support has two suggestion which may resolve this.

7 more replies
Answer Match 67.62%

I have had a Compaq CQ62-219wm for over a year; however, now I get a message indicating that my Windows 7 Home Premium x64 is not genuine. Upon downloading a key finder software, I noted that the product key has "Trial" indicated (in spaces 6-10). Could this be a result of not activating within 30 days? My service protection is enabled.

Please find additional info below:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {664C77BE-0A8A-4990-8481-72E155002C97}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version:... Read more

A:Getting non-genuine windows message; have had cpu over a year

We can't do anything until you post the FULL report, unedited.

7 more replies
Answer Match 67.62%

I keep getting this message at the startup of my pc in the account log in area, is there any way i can hide or block it, its annoying. I have the genuine XP home edition but i had to install the professional for some University Works, but im going back to home edition in about 2-3 months. Thank you tech support guys..
 

A:Windows Xp Professional Genuine Message

7 more replies
Answer Match 67.62%

I am getting Windows is not Genuine error message in my company laptop. which was for fine for the past one year. and also my device manager is not listing any devices in the window. i have also tried a couple of troubleshooting steps which i found while
googling but not able to find a solution.Can any one help me on this issue?

A:Windows genuine error message

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

(download and save to desktop -
http://go.microsoft.com/fwlink/?linkid=52012 )
 Once saved, run the tool.
Click on the Continue button, which will produce the report.
 To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
  - **in your own thread**, please
 
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspxNoel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

4 more replies
Answer Match 67.62%

Hi,

I was, up until a month ago, an avid user and supporter of Win XP Pro, (32 bit). However, I built a new pc last month and as it was a full 64 bit m/c I thought I'd give Win 7 a go and see how I got on with it.

I wanted to "try before you buy", so I downloaded a copy of Win 7 Pro from a torrent site. Installed it and all was good. I found I actually loved this version even though I was a devout XP fan up until that point.

Anyway, I decided a couple of weeks ago to purchase a genuine copy of Win 7 Pro, (allbeit an OEM version), so that I could use the key to make my current copy legal. However, 2 days before my OEM arrived, I was suddenly prompted with a message - This copy of Windows is not genuine, (or words that effect). My desktop image disappeared and a little "footnote" was left in the bottom right corner of the desktop.

I figured Windows defender had tried to update and that's when MS found me out.

So, my OEM arrives and I duly enter the key and the message goes away and I can reinstate my desktop image. "Great" I think to myself. 2 days later, the message reappears and if I right click My Computer/Properties, the "Ask for genuine MS s/w" sign is there and my desktop goes black again.

Seems nothing I do will make this legit copy I now own, legit.

Any ideas? (Diagnostic report below. I've removed a few more digits, just in case someone has a powerful decrypting tool to make my key visible )

Funnily enough, after d/l'ing... Read more

A:Win 7 Pro - This is not a genuine copy of windows message

There are no obvious problems in your report -it's possible that one of two things happened...

1) You had a 'race condition' that sorted itself out in the normal way, when MGADiag forced a re-evaluation of the license.
2) MGADiag has a limited repair capability - and that came into play.

You need to go to the Validation site to confirm that all is well (www.microsoft.com/genuine/validate ) - and you should install the WAT Update (KB971033) from WIndows Update, which will enable better information-gathering if the situation recurs.

9 more replies
Answer Match 67.62%

Hi Guys,
I received a windows looking update today 11 items
it installed and then the screen was black and it starting loading 14,001 or so
( registry/something) lines.

Later when I restarted my computer I received a message:
"this build of windows is not genuine message"????

I have had this computer for 3 years, I brought my windowss 7 from amazon and I have never had a problem before- Is this a virus?

I did down the diagnostic tool and run the report.
How do I post it here?
Thank you
Kathy

A:this build of windows is not genuine message

Other: when I press the copy button on the last screen- it doesn't seem to work???

can someone advise

Many thanks
Kathy

9 more replies
Answer Match 67.62%

Tried re-entering key. didn't work. Bought computer as refurb and guy states key is legit. Have purchased refurbs from same guy before and all have been good. No reason to believe it's not legit. MGAD report below. Windows 7 pro SP1 build 7601. Dell optiplex 755. also ran MS fixit and still getting error message


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-YVKJG-HH2Y2-YMWGW
Windows Product Key Hash: xeYBzFXgRRcB4mAfTmhlWE8PqAQ=
Windows Product ID: 00371-222-5647303-86879
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {52217BD2-DEEE-4131-A5CC-0F5991DD2AD5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
... Read more

A:windows not genuine error message

The Key in use isan MSDN Key from a not-for-resale MSDN account.

Unless you are anMSDN subscriber, you are not entitled to use the Key – and whoever sold it toyou was not entitled to do so.

You need to claiman immediate refund from the vendor - do NOT accept the offer of a new key (allthey are trying to do is to get past the 45-day claims window or avoid yousending the evidence of their crimes to the authorities)

Please read thefollowing posts.... .................................

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

and

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

The pirates havegot VERY good at this over the past few years, as the price of equipment formanufacturing the packages drops, and as factories open in less well-policedcountries.

see also thispost....

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9

Also - have alook at this video....

http://www.youtube.com/watch?v=hzqNNiOM0cs

You may be able to get a complimentary copy of the OS from Microsoft- fill in the Counterfeit report here...

http://www.microsoft.com/en-gb/howtotell/default.aspx

2 more replies
Answer Match 67.62%

Seems that after a recent Windows update, have message saying windows not genuine. Neve had this problem before - chatted microsoft and they said contact Acer. Acer said out of warranty and if I paid $ 139 for service package, they could fix

A:message saying windows 7 not genuine. I am origina...

Sadly they don't keep record of the Units COA. Seeing your the Original owner of the unit there should be a COA on the bottom of the system or the Side. If it is a Laptop could be under battery. Any case once that CAO is entered you shouldn't have any more issues with it..  James

4 more replies
Answer Match 67.62%

Hi,
I really need your help urgently. I bought my computer in China with Windows 7 home basic OS and it was in Chinese, the sales advisor told me that I could get a friend to give me Windows 7 English OS, so I bought the computer. A friend of mine had windows 7 ultimate OS and he gave it to me, I didn't no about the one computer rule so I though it was OK, after about three months of using it, it started displaying the "not genuine' warning. Now I want to buy genuine windows 7 ultimate and this is where I need your help, even though I don't have the windows 7 home basic software but I have the the licence key, can I just buy the windows 7 ultimate upgrade pack? An advisor at Microsoft told me that there is away they can go around that, without me having the windows 7 home basic software. And if so what would be the procedures of doing it. I hope someone can help me here, I need to know if I'm to buy the full version or if I can buy the full version. Thank you.

A:Windows 7 ultimate not genuine message.

Hello Kirtie12,

Let me sum up things and tell me if I'm right, you have a Windows 7 Home Premium Key, but have non-validated Windows 7 Ultimate installed. You can have a Windows 7 Home Premium ISO legally from Digital River, here's how you can burn it into a DVD. You can backup your personal files easily with Windows Easy Transfer and restore it conveniently on your new OS or you could backup your files in an external storage device (ie. external HDD). Since you have a Windows 7 Home Premium Key, you should be able to validate your new installation with it.

9 more replies
Answer Match 67.62%

After installing some windows updates I keep getting the same message that my copy of windows is not genuine. I recently sent it back to manufacturer for some work. Help would be greatly appreciated.



Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {7B361EE4-DC11-4526-ADC0-CFDA9BFCAF28}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 1... Read more

A:Message about non genuine copy of windows

Hello Bill, and welcome to Seven Forums.

From your report, you are using the SLP volume license key number instead of the product key number on the COA sticker. See OPTION ONE in the tutorial below, enter that key number instead, and try activating again.

Product Key Number for Windows 7 - Find and See

Hope this helps,
Shawn

3 more replies
Answer Match 67.62%

Windows XP is installed on my system which is not genuine.some how i got windows geuine notification error message from internet i think, that is displayed on my desktop and at the start of windows log in . i have succeeded in eliminating the problem from appearing on desktop by deleting the "wgatray" from system32 but still it appeares at the time of password requirement at the begining of windows start up . how to get rid of it

A:windows Genuine Notification message

Thats very easy to fix.
Buy a valid genuine windows package and reactivate windows using that product key.

2 more replies
Answer Match 67.62%

Seems that after a recent Windows update, have message saying windows not genuine. Neve had this problem before - chatted microsoft and they said contact Acer. Acer said out of warranty and if I paid $ 139 for service package, they could fix

A:message saying windows 7 not genuine. I am origina...

Sadly they don't keep record of the Units COA. Seeing your the Original owner of the unit there should be a COA on the bottom of the system or the Side. If it is a Laptop could be under battery. Any case once that CAO is entered you shouldn't have any more issues with it..  James

4 more replies
Answer Match 67.2%

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:25:17 AM, on 7/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Eset\nod32krn.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\TaskSwitchXP\TaskSwitchXP.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=explorer.exe, killer.exe
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKCU\..\Run: [TaskSwitchXP] C:\Program Files\TaskSwitchXP\TaskSwitchXP.exe
O4 - HKCU\..\Run: [Free Download Manager] C:\Program Files\Free Download Manager\fdm.exe -autorun
O4 - HKCU\..\Run: [Runonce] C:\WINDOWS\smss.exe
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKUS\S-1-5-19\..\Run: [TaskSwitchXP] C:\Program Files\TaskSwitchX... Read more

A:my pc says it has windows explorer error and generichost message appearing...

Please close/disable all anti-virus and anti-malware programs so they do not interfere with the running of SDFix and make sure you are disconnected from the Internet after downloading the program but before extracting the files.
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with SDFix and remove some of its embedded files which may cause "unpredictable results".
Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
Remember to re-enable the protection again afterwards before connecting to the Internet.
Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually
Instead of Windows loading as normal, the Advanced Options Menu should appear
Select the first option, to run Windows in Safe Mode, then press Enter
Choose your usual account.

Open the extracted SDFix folder and double click RunThis.bat to start the script.
Type Y to begin the cleanup process.
It will remove any Trojan Services and Registry Entri... Read more

1 more replies
Answer Match 66.78%

Am getting the below message

"Windows 7
Build 7601
This copy of Windows is not genuine"

am using windows 7 Starter pack...

Bought this laptop in GITEX from authorised dealer only and been using it for almost 2 years now !!

been getting this message since last 8-10 days

Pls help

A:Windows 7 Not Genuine message at bottom right corner

I am sorry, but other than telling you to run the program in Windows Genuine and Activation Issue Posting Instructions to help the Windows Genuine experts solve the issue, I cannot help you any farther.

3 more replies
Answer Match 66.78%

Hello - I have been using Windows 7 for two years now, but all of a sudden I am getting messages that the product is not genuine. After two years! Surely there has been a mistake somewhere as the product was succesfully activated when originally purchased, and used without problem since then... any ideas?
Thank you

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-D6R9M-PBGGB-B7JF6
Windows Product Key Hash: fWkl7LzaZ2lCsCTZleYJieZBn2o=
Windows Product ID: 00426-068-3152935-86338
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {4FE24939-F0DA-4D9C-8F94-2DE177EDAB5F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.e... Read more

A:Windows 7 not genuine message after two years of no problems

Hello fusermarucs and welcome to the forums

Where did you purchase your Windows 7 license?

The license in use is from a MSDN subscription which have very strict usage requirements. Unless you obtained this key from an employer, educational institute or your MSDN/TechNet subscription, your license is counterfeit.

Tom

6 more replies
Answer Match 66.78%

HI My computer has been getting a popup saying that this computer is not running genuine windows. Can anyone help fix this?

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9A564245-B93D-4A70-A62A-FC7C51B3ACE8}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80... Read more

A:Not running genuine Windows Error message

Please run the following commands, and post the results.

REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

They may show something

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

9 more replies
Answer Match 66.78%

Do you know how to remove windows genuine install message?

It pops up everytime I start my computer in the middle of my screen...
I must click Cancel to close it (cancel installation of wga, cause this pop up offers me installation). It's so annoying.

I don't wanna install it, it was installed on my computer already and it was hard to completely remove it!
I've must downloaded it with my updates for windows or someone else did, who uses my computer...

A:[SOLVED] Windows genuine install message

WGA was probably downloaded with a normal Windows update. Windows Update installs the WGA as part of the standard update package.

It will keep popping up until you install it. Is there a reason why you don't want it installed? If your copy of windows is legit, there's no reason not to have it installed.

You could always install it, and then have it removed. There's a ton of patch programs out there that will remove that portion of the update. Do a google search for WGA remover.

2 more replies
Answer Match 66.78%

Hi, I recently bought this used laptop, it came with Windows 7 64 bit installed, but no discs. I do have the original disc and activation code for Windows Vista 32 bit. I would like to keep this version of windows, actually I dont care but I dont want to have to reinstall all of my software. Is there some way for me to pay for an activation code from Microsoft without having to reinstall windows and everything?

Here's my WGA stuff:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0xc004c4ab
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {0486F8A9-2744-4242-A667-2E38EB8C4816}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Noti... Read more

A:This computer is not running genuine windows message

This should do it:

The Get Genuine Kit

4 more replies
Answer Match 66.78%

I'm not asking about how to get around copyright. I didn't install it. I can't say whether it is/isn't genuine.

I'm just curious about what will happen if I continue to get this message. Do I lose any privileges (that matter)?

I got this message a couple months back and never got around to doing anything about it. So far nothing drastic has happened. I get the warning messages on startup, every now and then I get a little nag message, the desktop is black instead of my personalized desktop, and there's a passive-aggressive "Copy of Windows is not Genuine" tag in the bottom corner of my screen. As far as I know, my laptop is running fine, and I have not had any issues. If the problems escalate, I'll probably just install a different OS, but for now, I'm not exactly pressed to do anything about this.

Also, my AV and MBAM take ridiculously long to do full scans. I do not have any games or photo editing software on my laptop, music and other files are also minimal. I don't think this problem is related, but on the off chance that it is, I'll just leave that there.

A:What happens if I continue to get "copy of windows is not genuine" message?

Just an FYI Windows released a new update that causes this behavior if your copy is OEM then i would call windows and tell them they will supply a new product key. Other than that info i just supplied this topic most likely won't be talked about into any greater depth.

3 more replies
Answer Match 66.78%

Hi,

My laptop is running Windows 7 64bit home premium ed., I installed new larger HDD and cloned partitions from the old one, then I'm getting from time to time the message: This computer is not running genuine windows

Here is MGADIAG report.


Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {4A73F1BE-8B84-4E0B-95E9-3F3ED80CCB6E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110622-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/... Read more

A:This computer is not running genuine windows message

you need to reactivate your windows, because you've made a hardware change

9 more replies
Answer Match 66.78%

Hello

An error message appear when I restart my PC. Windows is detecting that I don't have a valid licence????

I own a valid licence and it was installed about 4 years ago. The licence as been bought from Microsoft online reseler as an upgrade, so I don't have the disk

How can I resolve the problem

Martin

A:Error message: Not a genuine Windows copy

follow this here and someone will try to help you out.

3 more replies
Answer Match 66.78%

I got prompted to download the windows update for the MS blaster issue the other night and even though I already installed it last month I installed this time anyway.

Why was it reposted on the MS website? Was it the same patch as released last July 16?
Then last night I got prompted to download the same patch again so I download and install it and then the next day it prompts me again to download the same patch.
Is this by design or something?
 

A:windows update re-appearing

HI, I doubt it is design. Looks like Update is not picking up that you have it. If you sure you have installed it correctly I would not bother installing it again and again. Peace Mal
 

1 more replies
Answer Match 66.78%

I keep installing the same old update file, which is XML Core Services kml....???something or other. Please Help! Thanks.
 

A:Windows Update keeps re-appearing

To stop Updates and remove the icon go onto

start>control panel>administrative tools>Services

right click on automatic updates and press stop.
The icon should now disapear and the updates should stop bothering you...
 

2 more replies
Answer Match 66.36%

Problem: Windows update site is blocked, many microsoft support sites blocked or redirects, even this site was redirected when I tried to post the issue. (now I am using my own PC) Generic Windows process fails, causing disabling of network sharing with local computers. This is my daughters PC, she complains these issues have been present for many months. I have tried a number of things to clean this in last two days but no luck. I am hoping you can help.

Tried already:
- AVG 2011 finds no infections
- AVG PC Tuneup fixed 1700 registry errors
- HiJack this found and deleted a virus yesterday (I forget the name) but now shows nothing unusual, current log is available
- AVG history had many viruses deleted over past few months, I think this one is making the PC vulnerable
- AVG was uninstalled to allow for Combofix to be installed and executed, it deleted som files but did not fix the problem

DDS txt copied here

DDS (Ver_10-11-27.01) - NTFSx86
Run by Kyla at 18:22:02.28 on 30/11/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1526.873 [GMT -5:00]
============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.ex... Read more

A:Windows update blocked, redirects, generic windows process fails, stuborn malware

11 more replies
Answer Match 65.94%

Hello,
I've been getting the "Windows not genuine" message popping up for several months on a 2 -year old home built system (I bought & activated a genuine copy of Windows 7). I've included the MGADiag report below. I've recently reactivated Windows using the Microsoft phone number but that didn't help. The lack of windows updates is now becoming a major problem!

I see in the report below there are several "tampered files". What's the best way of fixing these?
A Kaspersky virus/malware scan reports no problems.

I'm hoping some of you very helpful folks here can help. Thanks


Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PGK9J-CPMQ7-R23TF
Windows Product Key Hash: 5qFeCFNODKircO54M8OlBSR/hh0=
Windows Product ID: 00371-221-4472301-86572
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {34EEF80B-5DAE-4F3A-B951-1BBAAA2F70CA}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x8... Read more

A:Windows not genuine message, MGADiag report included

Looking at other replies by NoelDP, I then did the following:

Chkdsk C: /R
Reboot
SFC /scannow
Reboot
MGADiag

SFC came up with a error. After completing its initial verification phase, it reported "Windows Resource Protection could not perform the requested task"

The CBS.log is here

The new MGADiag is below. There are still file mismatches & tampered files listed.


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PGK9J-CPMQ7-R23TF
Windows Product Key Hash: 5qFeCFNODKircO54M8OlBSR/hh0=
Windows Product ID: 00371-221-4472301-86572
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {34EEF80B-5DAE-4F3A-B951-1BBAAA2F70CA}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Ca... Read more

9 more replies
Answer Match 65.94%

Hello, I am on a desktop computer and when I booted up this morning I got a message saying my windows software wasn't genuine. I went through the diagnostic tool and did as the instuctions says. I got this:



Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85035
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {53BC884F-821A-4F22-8C1C-66E4A708F830}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111025-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/... Read more

A:Windows is not genuine message - cannot access Microsoft Outlook

Hello and welcome kellabelle first and most obvious query is where did you get this machine from? As I see it is an enterprise version means to me it is an old company machine?
Plus is the number quoted in that report you got match the sticker on the side of the machine?

1 more replies
Answer Match 65.94%

We're a small charitable organisation with three identical Dell PCs running Windows 7 Professional. A few months ago one machine started having a black desktop and showing the not genuine message. Unfortunately, no one has bothered about it until now.

I've run CHKDSK and SFC /SCANNOW showing no problems. Running SLUI give an error message and won't let me validate. I've removed Norton 360 and cleaned up with their utility. On-line validation just hangs.

Any help/advice welcome. Here is the MGAD report.


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc0000034
Windows Product Key: N/A, hr=0xc0000034
Windows Product Key Hash: N/A, hr=0xc0000034
Windows Product ID: 55041-033-4789644-86307
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3E36DFB7-0BF5-400E-A3E7-6BDF65CC4D74}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTra... Read more

A:Windows 7 build 7601 not genuine message, slui will not run

The error is an 'Access denied' one - and often associated with disk problems.

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to a reply.

Please also look through your Application Event Log , and check for the results of the CHKDSK - you can copy and paste them to your reply as well, or paste them to Notepad and attach them. They are listed as a Wininit event, so ... Read more

9 more replies
Answer Match 65.94%

I've started receiving error message stating my OEM copy of windows is not genuine, I've tried various solutions as mentioned in previous threads, to no avail, "Slui.exe" does not run which ever way I've tried.
System Mdiag file attached below.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {CBAAB211-90EB-469C-8BAF-E7004F2A4127}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status:... Read more

More replies
Answer Match 65.94%

Just received the not genuine message, running on a dell inspiron loaded using a dell install disk (from what I have been told) This is my inlaws computer, they like to fiddle with settings....


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1CCA27DC-2183-474C-89CD-0A4BB5F9F229}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A,... Read more

A:just received Windows 7 Build 7601 not genuine message

Your installation is counterfeit.
Your machine was manufactured a year before Windows 7 was launched, and consequently cannot support a, OEM_SLP installation of Windows 7, which requires specific data in the BIOS.
The machine almost certainly shipped with Vista installed - check the COA sticker on the case - and unless a legal upgrade has been applied, cannot run Windows 7.

The disk used for this install may have been from Dell, but it's from a leter model than this machine, and so not valid for it.

2 more replies
Answer Match 65.94%

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->


Code:
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q6MBP-P2CQY-48WW8
Windows Product Key Hash: Teiq5tXl5rXnp2p9YUp3UUxCqaM=
Windows Product ID: 00359-OEM-9808226-00165
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {92723726-96C7-43A6-B67F-464917115A79}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3... Read more

A:Not genuine windows 7 message after 3 years from purchase of notebook

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

1 more replies
Answer Match 65.94%

I am using window 7. 2 weeks ago, I was using my computer, it locked up, I did control/alt/del and a windows update started. I waited 30 minutes or more and it didn't install. I gave up, went to bed and when I got up the next morning, the computer was off. I turned it back on, it started what I thought was running some sort of test, but it deleted files and when it finally did start up, it has a message in the bottom right corner that says my version of windows 7 is not genuine. My printer won't work at all, and other programs will not open. I have tried to do a back up, and it will not complete. I do NOT have a disc to reinstall windows 7, it was preloaded on my computer. When I go to Microsoft to try to validate my COA, it says it is NOT valid. I am at wits end, as I do not know much about fixing computers!
 

A:windows 7 not genuine/build 7601 error message

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DBB31821-290B-44AE-A9EB-0DE446C32ED2}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238... Read more

1 more replies
Answer Match 65.94%

I has set Windows Update to Automatic, so I did not know it was not receiving updates, but when I tried to install .NET 3.5 and failed, to install my Canon Pixma ip3000 and failed, and then when I checked for Updates I got:

It seems unable to receive updates.

error 80070005 occurs in Windows 8 Release preview - Microsoft Answers

This is the second RP installation - fails just like the first.

Do any other members with Windows To Go on USB sticks face this problem or am I alone?

Also there's Install MS Download Manager on Windows To Go USB drive - er, no!

A:Windows To Go (Win8 RP) Windows Update check fails with 8007005

If you have built a win7 to go - you can't update that either.

It may that is just the way it is - not that you have missed something.

You might be able to dism in some of the critical updates.

14 more replies
Answer Match 65.94%

I am using Asus computer running Windows 8.1 x64.

Whenever I check for Windows update it would be there (see screenshot 1 attached), even though update history showed many successful installation (see screenshot 2 attached).

Now, it is affecting the update of IE version 11.0.9600.17126 to 11.0.9600.17207 and Adobe Flash Player version 14.0.0.125 to 11.0.9600.17207 (see screenshot 3 attached) which may cause the computer to be vulnerable to exploit attack upon triggering IE and/or Adobe Flash Player.

Any help soonest possible would be much appreciated.

A:SOS - Windows Update KB2919355 Keeps Appearing

Hi, I have had a look at the problem you are having. If you want, you can hide the update manually, by selecting hide update when you right click the update that you want to hide! hope that helps

1 more replies
Answer Match 65.52%

Today I checked for updates in Windows Update and I saw the KB976932 which is Service Pack 1. Clicked to install the updates, then after 2 hours the updates have finished to install and I got a message that some of them failed to install, especially KB976932 (Error Code 8007000E). Before installing this update i had this written in System window from Control Panel [attached image]. And this means that I had already installed SP1. Now this update doesn't show anymore in Windows Update. In the System window it is still written Service Pack 1, but on Installed Updates window there is no KB976932 update. Do I need to install it manually ?

A:Windows 7 KB976932 fails to install through Windows Update

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

4 more replies
Answer Match 65.52%

also, other programs fail accessing micro sd cards. using Malwarebytes pro. I'm running Win7 Pro on an Asus 64 bit machine.

A:unable to update anti-malware realtime scanner, windows update fails

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

0 more replies
Answer Match 65.52%

Recently (mid May 2015) I got this error in 2 different computers (One laptop DELL 14 R and one desktop EXXO) using genuine and updated OEM Win 7 software that was running fine during more than a year.
"Solve on line now" (or something like that, my OS is in Spanish) using WindowsActivation.Udate.exe didn't work
Thanks in advance for the help that surely Sevenforum members will provide me

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {88D0235A-BA76-411C-B1E4-7232DC3D428E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150427-0707
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr ... Read more

A:This computer is not running genuine windows message ERROR 0x8004fe22

To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

9 more replies
Answer Match 65.52%

Hi All,

I got a laptop with Windows 7 Home premium edition on it from a friend.
Turning it on I am able to reach the normal screen with the welcome word, however
after that instead to see the normal Windows 7 desktop I see a black screen the mouse cursor
and a text on the right bottom saying that that copy of Windows 7 (build 7601) is not genuine.
As a general information, under the laptop there is product key code.
Before writing here I just checked the entire system for malware viruses and so on using
the kaspersky rescue disk without finding any problems.

The following is the output from the MGADiag tool. After clicking on the Copy button however
I got a message from the tooll saying that were problems copying text...

Thank you


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
Windows Product ID: 00359-OEM-8992687-00017
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {16582EF2-7EE2-47F3-B977-E33432B495C4}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error:
Validati... Read more

A:Black desktop & not genuine message (Windows 7 home premium)

Hi codevisio

Did you run the MGADiag tool inside Safe Mode ?

8 more replies
Answer Match 65.52%

Hello,

I recieve error C80003FA whenever I do a Windows Update run. It doesn't get past the stage of checking for updates.

I've tried several fixes including:
- Waiting 15 minutes and running Windows Update again.
- Letting Windows Update run on its own schedule.
- SFC /Scannow
- Renaming the Catroot2 Folder.
- Running 3 different Fixit tools.
- Clean windows install.

After each and every one of those fixes I've tried windows update and I still get error C80003FA.

SFC Scannow has previously said no errors, but the last run through it said there were unfixable errors. I've got the log, though for brevity's sake I will keep it until someone asks for it.

Any ideas?

Thanks.

A:Windows Update fails in Update Check. Error code C80003FA.

Clean windows install doesn't fix it? You must be blocked, maybe your firewall???

9 more replies
Answer Match 65.1%

I run auto updates on all my Windows 8 and 8.1 devices. The KB2267602 keeps appearing for update despite successfully installing each time. I do not get error messages and there are no apparent issues other than the fact that I see it regularly as an
important update to download and install.

Just can'y get rid of it.

Grant Skinner

A:Windows 8 update KB2267602 keeps appearing for installtion?

KB2267602 is a Defender update. Use the offline updater:
http://support.microsoft.com/kb/923159"A programmer is just a tool which converts caffeine into code"

19 more replies
Answer Match 65.1%

Hello,
In the online help for Windows Powershell 3.0 you may find the following:
Windows PowerShell 3.0 does not come with help files. To download and install the help files that
Get-Help reads, use the Update-Help cmdlet. You can use the
Update-Help cmdlet to download and install help files for the core commands that come with Windows PowerShell  and for any modules that you install. You can also use it to update the help files so that the help on your computer is never
outdated.
However, running the Update-Help cmdlet in the elevated PoSh shell returns:
PS C:\Windows\system32> Update-Help
Update-Help : The given key was not present in the dictionary.
At line:1 char:1
+ Update-Help
+ ~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Update-Help], KeyNotFoundException
+ FullyQualifiedErrorId : System.Collections.Generic.KeyNotFoundException,Microsoft.PowerShell.Commands.UpdateHelpCommand

How do I download and update the offline help files for reading extended help right within the standard output?
Thank you.
Well this is the world we live in And these are the hands we're given...

A:How Do I Update the Help Files for Windows PowerShell 3.0? Update-Help Cmdlet Fails

Hi, for those that get the same error, I discover that running the command
from the PowerShell ISE (both x86 or x64) fails whereas running the command into
Windows PowerShell directly works! on Windows 8 and Windows Server 2012

9 more replies
Answer Match 65.1%

My Windows Update has been failing to update for a while now and I can't seem to find the solution. Here's the run-down of what happens step by step:Launch an update scan for Windows Update
It scans for a few seconds then says:





Quote:
Install new Windows Update software

To check for updates, you must first install an update for Windows Update.



Once I click Install it begins to "Install and Update," but then immediately returns to "Checking for Updates."
The next box I see says:





Quote:
Windows could not search for new updates

An error occurred while checking
for new updates for your
computer.

Error(s) found:
Code 800F081F


This happens every time I've attempted to update. After looking up the error code, I found the main Windows site that gave me the following explaination:
If you receive Windows Update error 800F081F, it means that Windows Update or Microsoft Update cannot determine the cryptographic service provider, or a file Windows Update requires (named catalog store) is corrupted.

I've looked through multiple Windows forums and How-To's and have tried all the fixes I found. SURT, sfc/ scannow, the standalone download for WU, Windows Update Diagnostic, multiple malware scans, and Microsoft Fixit. Ultimately, I always get the same error code, (800F081F).

I should also say this problem has been here for a few months now, and it's becoming more worrisome as more time passes. The longer I... Read more

A:Windows Update fails to update, error code 800F081F

Hi Mookeylee & welcome to Sevenforums.

Please follow Windows Update Posting Instructions

We need to see the logs to determine the cause of the error.

Worst case scenario, and last resort, repair install windows 7. No big deal I just did 2 yesterday win7x64 Home Premium. Brink posted a great tutorial Repair Install.

3 more replies
Answer Match 65.1%

Hi all,

Windows SP1 has been out for quite a while, but despite this, Windows 7 SP1 refuses to show up in Windows Update. I have unhidden and installed all hidden updates and followed all steps (apart from step 6) on this Windows help site: You do not have the option of downloading Windows 7 SP1 when you use Windows Update to check for updates

I would like to avoid manually installing SP1. Any suggestions?

(I do have some pending optional updates, should I install those?)

A:Windows 7 SP1 not appearing in Windows Update

Oops, I forgot to read the instructions for posting update help. Hold on, I'll get the info right now.

EDIT - I am not having any update errors, but would you like me to go through the instructions listed on posting na update thread anyway?

2 more replies
Answer Match 64.68%

Windows continually fails to update this module:
Update for Windows 7 for x64-based Systems (KB2952664) -I have retried over and over, it continues to fail.
Error in windows update is:
Error: "WindowsUpdate_00003701" "WindowsUpdate_dt000"
So far there has been no solution provided.

More replies