Tech Problem Aggregator

New Optional Update from Microsoft

Q: New Optional Update from Microsoft

Does anybody have any idea why Microsoft would offer the Bing Bar as an optional update, I installed it, but thought it was kind of weird for them to be offering it to us through Windows Update, as when I tried it I did it manual from the internet

A: New Optional Update from Microsoft

Hello Techtitan,

If you already had the Bing Bar toolbar installed, then it would see updates for it in Windows Updates if you had the "Give me updates for other Microsoft products....." setting checked.


If you had the Show me detailed notifications when new Microsoft software is available setting checked.

Updates: frequently asked questions

Software notifications will periodically let you know about new programs that can enhance your experiences with your computer and the Internet. You can choose to receive detailed notification messages letting you know when a new program is available for download and installation. When you get a notification, you can review what's being offered, and get more details. You can install the programs if you like what you see. The notification will appear for a limited time, and you can close it if you're not interested.

Hope this helps.

2 more replies
Answer Match 72.66%

Microsoft lists this as an optional update. I am running Windows 7 upgrade over Vista and have had a lot of problems with permissions and so am disgusted with Microsoft right now and leery of installing any more of their crappy software.

Is Silverlight the typical Microsoft crap or something you think I should install?

A:Microsoft Optional Update Silverlight - yes or no?

The critical and hardware Microsoft Updates are very necessary. Silverlight enhances some Internet video playback. I view Netflix streaming video. Without installing Silverlight, I couldn't do this viewing. If you use Windows Live, Silverlight is necessary for those features, When you upgraded to Windows 7 over Vista, you should have backed up your files and deleted the Vista partition on the hard drive at the start of the Windows 7 install

8 more replies
Answer Match 71.4%

Apparently I already have a version of this on one of my computers because the optional update failed to update and said there was already a version on the computer. I am running Windows 7 upgrade over Vista on this particular machine.

I am having all kinds of permissions problems with this machine and am very disgusted with Microsoft right now and really want as little of their crap software on my machines as possible. Is Windows Live Essentials worth keeping? I don't use it but maybe that is because I don't know what to use it for.

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Answer Match 57.96%

Recently had a few people stay in my home for a few days. Common courtesy had me give them permission to use my computer when they needed to, but once they departed, I decided to run a scan on the computer. 
Free Trial Avast comes up clean.
Free Trial Malwarebytes is a bit different:
Malwarebytes Anti-Malware
Scan Date: 5/23/2014
Scan Time: 11:09:25 PM
Administrator: Yes
Malware Database: v2014.05.24.01
Rootkit Database: v2014.05.21.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 8
CPU: x64
File System: NTFS
User: Tameka
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 267992
Time Elapsed: 13 min, 50 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 1
PUP.Optional.Spigot.A, C:\Users\Tameka\AppData\Roaming\Search Protection\SearchProtection.exe, 724, , [062bb5a0b3c82412a25f003c31cf629e]
Modules: 0
(No malicious items detected)
Registry Keys: 1
PUP.Optional.MyEmoticons.A, HKU\S-1-5-21-934097189-4001693668-3402004547-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Search Protection, , [32ff9fb6f7843cfa041e7e23bb47f30d], 
Registry Values: 1
PUP.Optional.Spigot.A, HKU\S-1-5-21-934097189-4001693668-3402004547-1001-{ED1FC765-E35E-4C3D-BF15-2... Read more

A:PUP.Optional.Spigot.A, PUP.Optional.MyEmoticons.A, PUP.Optional.SearchProtection

Malwarebytes blocked PUP.RiskwareTool.CK from doing something (this was outside of a scan). 
A quick Google search has led me to understand that this particular PUP is not an issue? Is this true?

3 more replies
Answer Match 57.12%

A year ago, I tried Windows 10 on my SONY Laptop, but had to uninstall it, and reinstalled Windows 7 Home Premium.
Thereafter, I was notified to install an optional update for the ATI Mobility Radeon HD 4250. Ever since then, I go through days of getting a green video window for Facebook and sometimes youtube videos (but 90% with Facebook videos).
Contacted Facebook but they are useless. Downloaded Flash player many different times, but no luck. Sometimes I can disable hardware acceleration and or check it, however, other times I can not see if hardware acceleration is enabled for HTML5 videos. I have
reinstalled the AMD ATI Mobility Radeon HD 4250 drivers several times, but the problem still comes and goes for days.
In the Action Center (under Maintenance) I keep getting a Hardware Error message. And try to download the fix but get ...
This solution could not be downloaded

Most likely causes:

Your computer was unable to download the solution at this time. Check to
make sure your computer is connected to the Internet, and then try to download
the solution again later.

Also here is a report of the Kernal problem:
Source  Windows
Summary  Video hardware error
Date  1/2/2016 1:50 PM   (many different dates appear here)
Status  Soluti... Read more

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Answer Match 56.7%

The update is called:
nvidia - Graphics adapter WDDM1.1, Graphics Adapter WDDM1.2, Other hardware - NVIDIA GeForce GT 425M.
After installing it, whenever my laptop tries to use the Nvidia card, I get a blue screen and the system restarts.
I looked in installed updates to uninstall it, and it is not there.
I did a system restore to four days before I installed it, and I still get the same effect. Lastly, I installed some older nvidia drivers that used to work using the clean install option, and I still have this problem.

A:Optional update in windows update is giving me a blue screen.

It looks as though the update changed something in nvlddmkm.sys, and for some reason, it wasn't changed back when I did the system restore. I have no idea how to go about fixing it.

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Answer Match 55.86%

Just some advice on Microsoft optional updates. I am running W7 x64. I have several optional updates which refer to W10. I have no idea when I will install W10, is it necessary to update them ?

Update for Windows 7 x64 based Systems (KBxxxxxx)

the xxxxxx are the KB numbers. They seem to refer to help in updating W10.
I have not installed W10 as yet and not sure when I will do it.



Right-click on each of those optional updates, then select to hide it.


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Answer Match 55.44%

Thanks in advance for the help. My other computer was working perfectly until I installed these 4 optional updates. I am running Vista Basic Home and now cannot connect to my Belkin wireless router and therefore have no internet.

1. Realtek Semiconductor Corp-Network-Realtek 8185 Extensible 802.11 b/g Wireless Device
2. Realtek Semiconductor Corp -Storage-Realtek USB 2.0 Card Reader
3. Update for windows Vista-English (KB937286)
4. Marvell-Network-Marvell Yukon 88e8038PCI-E Fast Eternet Controller

The wireless network connection to the the Belkin is listed under 'connect to a network' with a strong signal, and the computer I am typing on is connected so I know the router is working, but zi get the message that Windows cannot connect to belkin54g.

When I go to uninstall these updates, they are no listed that I installed them and therefore cannot remove them...

Help PLEASE! How do I remove these 4 optional updates?

A:Deleting Optional Microsoft Updates

Have you tried System Restore - How to to a time prior to these being installed?

3 more replies
Answer Match 53.76%

I have a
Gateway One All-In-One Desktop with Intel® Pentium® Processor - Microsoft Windows 7 Home Premium Edition 64-bit operating system preinstalled.Optional update:
I recently went to the Critical Updates and saw the following:

"Intel Corp - Display Mobile Intel (R) 4 series expires chipset family" - 21 MB (which is quite a large update)

Just what is this update and should I install it? This is our grandson's computer and we would not want to cause any problems or damage by installing this Optional Update. Nothing appears to be wrong with our graphics, etc.
Please advise and thank you.
Alice Z

A:Optional Update

I installed this onto my laptop and considerably improved the graphics on it.

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Answer Match 53.76%

Does one need optional updates? The reason I ask is until recently i've had no problems with any update.This one just refuses to install Realtek PCIe GBE Family Controller.(Error code 800F0203)Went through all the chanels, still no install.

A:optional Win 7 update

Jetsguy: Just a word of caution.... It may be best to not load optional updates from Microsoft for hardware or software not related to Microsofts products. To update those non-related programs or hardware go directly to the manufacturers website and get updates there.

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Answer Match 53.76%

My computer automatically updated today. Upon going through the list of updates there where two optional updates one for English and the other for CXT-Network-PCI soft data fax modem with smart CP. What are they? Do I really need them? I checked the Microsoft help thing when your right click for info. All I could get was it was a driver and nothing else.

A:optional update

You must have this kind of card on your system using Windows drivers, then when there is a new driver WU propose it to make an upgrade.
My personnal advise regarding WU setup is to look for updates letting you the choice to download and install them.

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Answer Match 53.76%

Received the following update from M$ today, not sure what it is wanting to do -

"nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware - NVIDIA GeForce GTX 260

Download size: 252.2 MB

You may need to restart your computer for this update to take effect.

Update type: Optional

nVidia Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware software update released in February, 2015"

Could someone shed some light on this ?


A:Optional Update - not sure what it is ?

This is an update to your NVidia graphics card drivers, etc. It is optional because it is not necessarily required.

I personally always go to the manufacturer's (NVidia in this case) support site and get the latest drivers from there if I feel I need to update them.


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Answer Match 53.76%

do i have to install this update?

A:optional update

Hello SpeedDial,

No, you do not have to. It's just to let you know that there is a new optional driver version update. If you do not want to install it, then you can hide it to not see it anymore in Windows Update. However, you might give it a try since it is a new version that may help improve your graphic card's performance. If not, you can always rollback to the previous driver version.

Hope this helps,

7 more replies
Answer Match 53.76%

There have been a lot of problems reported the last few months where Windows Update is very slow and takes a long time.
I just checked my W7 Updates and a new update KB3102810 was published yesterday (2015-11-03)
This update might help fix this, but it also includes a fix for updating to Win 10.

Read more here:

I also get the "same update" offered for W8.1 as KB3102812 described here:

A:New optional update

I promptly hid KB3102810 and another optional one when they came through recently; I still have two important ones from yesterday pending (KB2758857 and KB3067904); I'm waiting to see if anyone reports problems or not. I haven't had any trouble with windows updates taking too long to do its thing and I don't need a fix for updating to Win 10 because that simply isn't going to happen. In fact, I suspect the ones who have been having trouble with updates also have the Win 10 nagware, etc. installed, which I do not.

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Answer Match 53.76%

Advanced micro devices,inc-Graphics adapter wddm1.2-amd Radeon HD 6310 Graphics is this update important? I found it on my update list so I was just wondering if its okay to update also, what does this update do?

A:Optional Update

It is clearly an 'update' for the device driver for your graphics adapter, but I do not know what in particular that update fixes or improves about it.
Device drivers are small pieces of software that are the link between Windows and the various pieces of hardware on the computer. If Windows or wants to draw something on the screen, it gets the device driver for your graphics adapter to do it.. Device drivers are specific to the exact model of hardware that they are designed for, and sometimes to that hardware being used on a particular model of computer.
I am a bit wary about accepting device driver updates from Microsoft updates, but do not ignore them. In particular, I would think carefully about this one, and ensure that the update matches the driver already installed on your system. My reasoning being that device drivers can be issued through four different channels (each subtly different).
The Manufacturer of your computer. If you have let's say a "Bloggs model X1000" laptop - The most appropriate driver updates might well come from "Bloggs" themselves... They will know how best to use that model of graphics adapter in their system, and might have modified the drivers (or include specific support software) that they supply to best match their system.
The Manufacturer of a separate add-in card that you separately purchased for your computer. The card manufacturer will know how best to use that model of graphics adapter in their system, and mig... Read more

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Answer Match 53.76%

I opened Windows Update and only listed was an optional update. I didn't update at that time and when I went back to update I could not find the optional update. Ihave Windows 7 Home premium 64 Bit. I looked for updates again but it said everything was up to date. How can I find that update.. I'm not really good with computers any help will be greatly appreciated. I have one other question if you don't mind.

I have to Unzip a ZIP-file with WinZip and save the content to my hard
drive. Then use the unzipped EXE-file to run a program. This sound simple enough, I guess, if you know what you are doing. Where can I get this WinZip program that will run on Windows 7 Home Premium 64 Bit.

One other question. A program that I want to install supports Windows 7 64 bit in 32-bit emulation mode. What does that mean and how do I run this program.

Thanks again for all your help and cooperation. Have a good evening.

A:Optional Update

Welcome rottikid,

For the update it was probably for MSE if that's your Anti-Virus, You could just look at Installed updates and see if it is there.

As for WinZip you can get it here WinZip - Free software downloads and software reviews - CNET There might be something else you can use too, someone else might know more about that.

Usually people will download a zipped file to their desktop or downloads area by clicking save instead of run when prompted. (see Below)

And for the 32 bit emulation I don't know the technical answer but 64 bit windows has 2 sets of programs files, Program Files (64bit) and Program Filesx86 (32bit).

Hope that helps you out some.


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Answer Match 53.34%

I can not locate optional updates downloaded from Windows Update site and "confirmed" as successfully installed. I checked on View installed updates in the Program and Features caption in the Control Panel. The updates that are there are those categorized as Critical, High Priority or Important. The rest of those categorized as Optional are nowhere to be found, though confirmed as successfully installed in the View Update History in the Windows Update site. Can anyone please help.

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Answer Match 53.34%

Hi, I recently bought new monitor AOC 2460 and today saw among the optional updates the following AOCision Peripherals, Inc.-Display-AOC 2406. What is it and should I install it?

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Answer Match 53.34%

Is there a way to get rid of optional update notifications so they don't persist and just become annoying?

I got one now to install Bing. I don't know much about Bing; but I think it's a search engine. I use google and don't need another search engine. I don't want to reminded to install it everytime I get an important update notification for the next five years or so that I plan to have this computer.

A:Optional Update: How Make It Go Away?

Right click on it and select "hide update".

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Answer Match 53.34%

I had a weird optional update appear today unsure what it's for and I haven't seen it before! Any idea's what it may be and what for?

A:Optional Window Update

It looks like something for a printer I wouldn't worry about it download it if you want or just ignore it.

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Answer Match 53.34%

Anybody aware of this update? Why is it is listed under Optional?...

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: January 2014 (published 14 Jan, 2014)

I installed it on laptop. Hasn't blown anything up (yet)

A:KB2911106 - Optional Update?

"Optional" means it is not a security update, it just fixes bugs and deficiencies. You can get more info with a right click.
Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: January 2014

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Answer Match 53.34%

Went ahead and installed this optional update this evening. My PC got stuck at the "Preparing to configure Window. Do not turn off your computer" screen.

Had to boot in Safe Mode and do a System Restore.

Just wanted to let people know. It might be a good idea to do a complete backup (image) of the disk before installing the update, just in case System Restore fails for some reason...

A:Optional Update KB3172605

Hi and welcome to SevenForums,
Odd but it is always recommended to create a system image before downloading and installing any updates
Most of use here use Macrium reflect free
Imaging with free Macrium

The issue you refer to is not on the Known issues though :/
Thanks for letting us all know
July update rollup KB3172605 to replace June's KB3161608

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Answer Match 53.34%

I keep windows 7 installed laptop as backup. Today I started it & ran windows update. Without looking into details, I chose all of them & installed them. But, one of them was optional update for atheros wifi adaptor. Now after rebooting, my wifi connection is gone, device manager doesn't recognise wifi adapter, & i can't roll back driver as adapter is not available at all. The windows update doesn't show any of the optional updates. Plz help

A:Help in removing optional update

Can you not find it by searching (top right) in Installed Updates screen? Enter name like kbXXXXXXX only numbers don't find anything for me.

Installed Updates either from Windows Update window or Programs and features-Installed Updates

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Answer Match 53.34%

Update for Windows 8.1 for x64-based Systems (KB2995388)

Download size: 61.3 MB - 61.5 MB
You may need to restart your computer for this update to take effect.
Update type: Optional
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
More information:

How do I determine if these "optional updates" are really necessary for my Laptop?
Here in South Africa ADSL is slow, and expensive I have a 4Mbps connection, and I have a data cap of only 10 GB per calendar month.

The never-ending MS updates depletes my data allowance, and I have always wondered how important the "Optional" updates are.

I would appreciate forum member's input on this

A:Optional Update KB2995388 ... is it really necessary?

I normal go for them all just to be sure (my internet is half your speed)

But have a look in the link you quoted and see if any of the improvements affect you

For example one of the fixes is an issue playing MP4 files, I have the problem mentioned so hopefully this should fix it

It's optional so wont harm anything if you ignore it

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Answer Match 53.34%

A new optional update KB3035583 is available, published today.

Update enables additional capabilities for Windows Update notifications in Windows 8.1 and Windows 7 SP1

A:New optional update KB3035583 available

I'm not having Windows Update problems so I don't know if new KB is a good thing or not.

I do all my Windows 7 updates manually.

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Answer Match 53.34%

There was an optional Windows Update today to remove GWX.

Someone mentioned online months ago that adding 'old' to the GWX folder stopped it from popping up messages, which is what I did and it seemed to work.

I have now installed the optional update to remove all trace of GWX, restarted, but the GWX folder is still there.

I'm thinking that because it had 'old' at the end of it, it was not removed?

I tried deleting the GWX folder, but I was denied permission to do so.

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Answer Match 53.34%

After installing August ATI driver update (and the other prioritymy system became unstable and would BSOD. After rolling the ATI driver back the system returned to a stable state. Windows 7 home premium 64 bit, 8 gigs, AMD Athlon II X3 450 Rana 3.2GHz Socket AM3 95W Triple-Core Desktop Processor ADX450WFGMBOX,

XFX HD-485X-ZNFC Radeon HD 4850 1GB 256-bit DDR3 PCI Express 2.0 x16 HDCP,


I would be interested if anyone else has had this problem.

A:recent optional ATI update

saultsage, welcome to the Seven Forums?

First question is, what August update? AMD hasn't released one in August yet and the current driver from them is the July Catalyst 11.7,

Latest AMD Catalyst Video Driver for Windows 7

of which I haven't seen any reports of BSOD's occurring from. Didn't happen to get it through Windows Update did you? If so do yourself and your computer a favor and the next time you see one offered, set it to hidden and forget about it. For video card updates do not get them through Windows Update and only ever get them directly from the card manufacturer's (AMD or Nvidia specifically, not the respective card makers as all they will have is what AMD and Nvidia have).

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Answer Match 53.34%

Hello, I'm confused about Windows 8.1 Optional Update. There are 2 updates in optional tab. Should I update those files ? What would happen after I update ? I'm confused because those are not Important updates but Optional.

Here is the screenshot.

Thank You!

A:Windows 8.1 Optional Update

I always do as these are fixes for non-critical problems and will keep your system at optimum performance. I would do KB2962409 first as that was released in June, then do the KB2967917 which is a July update.


6 more replies
Answer Match 52.5%

An optional update for the Dell ST2210 was recently issued, but I can find no actual description of the update's purpose. I have googled. I have also registered and attempted to ask in the Dell Community, but without success, for I cannot work out how one does post there.

I hope someone can help me to where full descriptions of such updates are to be found, and also perhaps with the other problem.

A:Optional update for ST2210 monitor

Is it appearing in Windows Update? If so, it is likely a new driver, and should be safe to accept.

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Answer Match 52.5%

This optional update installs on Windows 7 SP1 and Windows 8.1 Update 1 computers. It's for the download and install of Windows 10.

Update for Windows 7 and 8.1 silently installs Windows 10 downloader -

Hopefully someone on here can make this a topic for everyone to read.

A:Optional Update KB3035558 Information

Thanks Jesse for the information.

5 more replies
Answer Match 52.5%

I wasn't doing anything but watching a video on youtube and I got this pop up

looks like something here:

A:Optional update delivery is not working

Was it actually unlockforus, or just a similar pop up ?Those are very sketchy details. Was it a torrent video, a specific video, a porn video, or don't you remember what you were even watching ??If you are concerned about it being an infection, maybe you could post in the Am I Infected area of the forum.

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Answer Match 52.5%

Hello, I just got on my laptop like normally and randomly a window popped up saying "You may be a victim of software counterfeiting." This scared me half to death because I have no idea what to do about it. I checked other forums about it on several different sites, some saying it's a virus such as ransomware and others saying it is legit. 
Here is what the alert looks like:
I have no idea how to fix this problem; any help would be greatly appreciated, 

A:"Optional update delivery is not working"

Hi DJAkari- Hello and welcome to The Bleeping Computer Forums . My name is Fastwalker and I will be helping you with your computer issues today. Resolving malware issues may or may not solve other issues you have with your machine.Please take note of some guidelines for this process:- If you do not make a reply within 5 days, we will have to close your topic.- You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic where you can choose email notifications. The topics you are tracking are shown here(Insert Link)- Please refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Also, please do not take any advice relating to this computer from any other source throughout the course of this fix.- If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.- Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.- Please reply using the button in the lower righ... Read more

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Answer Match 52.5%

Hi, I've just had a new optional update appear in Windows update that I can't find any information about, it's a keyboard driver from an LXD company, my keyboard is made by Zalman so I thought I just wanted to ask what this update actually does before I install it.

A:Optional gaming keyboard update

I've had one from Microsoft for my Sidewinder X4 sitting there for ages but I haven't installed it. If there's no performance issue with your keyboard I'd just leave it, or set a Restore Point prior to installing if you do feel inclined to install it.

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Answer Match 52.5%

Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 - Intel(R) HD Graphics 3000

Download size: 59.5 MB

You may need to restart your computer for this update to take effect.

Update type: Optional

Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 software update released in January, 2015

Keep getting this error message not sure if it's because I've already updated to it and it's a repeat update This is the first time I remember ever seeing this update that I remember. Or if the one I have is better. I have tried to download it several times and it fails every time.
WindowsUpdate error _80070103" "WindowsUpdate_dt000"


A:Solved: Can't do a system update *Optional*

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Answer Match 52.5%

I opened up and saw the windows update options which included:
- Cumulative security update for IE9 kb2809289 (27Mb) (ticked by default)
- IE10 (69.1Mb) (unticked by default)

Would be ok to untick the ie9 update and tick the ie10 - which would mean that windows update will uninstall ie9 and install ie10?

A:Optional windows update IE10 and IE9

I found out why IE10 update option was unticked by default. It happens to need a platform update installed first which can cause problems. I'll let IE9 be for the meantime.

3 more replies
Answer Match 52.5%

I have two computers in the house on 8.1. I noticed yesterday that on one computer, a certain update was listed as optional, while on the other computer it was listed as important (ftr it was update 3132080). This is not the first time I've noticed that an update is listed differently on the two computers. Anyone know why this is? There really isn't much difference in the setup between the two computers.

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Answer Match 52.5%

With the recent advent of MS sending out "tracking updates" for Windows 7 users, I have become leery of any updates including this one which is optional. Not very much info and pretty ambiguous.

A:Windows Optional Update (KB3083324)

I pretty much hide all optional updates and only do Security Updates. As far as Optional Updates go, I look through each and decide if I really need it. For instance I did not install an optional update regarding the Russian Ruble or Lithuanian currency.
I do not understand what Microsoft is doing with these Windows Update Client updates. KB3075851 was for August and now they are pushing another for September? I update fine and hide these Client updates. I also make sure I check Do not install updates, only notify me and I uncheck Give me Recommended updates the same way I receive important updates.

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Answer Match 52.5%

This is getting ridiculous !!!

From July 12th to today 29th, I had installed a total of 33 optional updates entirely about MSE. ( I use manual update method )

I am think of going back to Avast free edition !!! This MSE optional Update is B.S.

A:MSE optional update - just ranting. It's not a problem.

They average 2-3 a day so you may have even missed some.

I have mine set to run a quick scan everyday with "Check for ther latest virus and spyware definitions before running a scheduled scan" selected. So it updates automatically every day, but only once a day when the scan runs. So I suppose I'm missing at least one update each day but they are cumulative and for me it works fine.

I could probably get at least one additional update by adjusting the time I run the quick scan but I know that the way MSE auto updates is a bit odd. When I first was using it I let it install it's own updates without running a scan and it was kind of strange how it did it so I went with to quick scan everyday option. Works for me.

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Answer Match 52.5%

This optional update installs on Windows 7 SP1 and Windows 8.1 Update 1 computers. It's for the download and install of Windows 10.

Update for Windows 7 and 8.1 silently installs Windows 10 downloader -

Hopefully someone on here can make this a topic for everyone to read.

A:Optional Update KB3035558 Information

Interesting, Think I read about this a while back, just checked though and this update installed for me on Saturday

Hope its not an auto download, on one PC with my slow BB its a pain, if all 4 of my devices decided to download at the same time it would be a nightmare

5 more replies
Answer Match 52.08%

You may want to check, but on my Vista I don't see any new add-on and I don't even have C:\Program Files\Microsoft\Search Enhancement Pack folder. As part of its regular Patch Tuesday, Microsoft released an update for its various toolbars, and this update came with more than just documented fixes. The update also installs an add-on for Internet Explorer and an extension for Mozilla Firefox, both without the user's permission. As you can see in the Windows Update screenshot above, Microsoft does not indicate that the update will install anything for either browser. It's also not really clear what the installed extension actually does.

A:Microsoft hides mystery Firefox extension in toolbar update As part of its regular Patch Tuesday, Microsoft released an update...

Thanks Broni for the information. As for Firefox can't I just delete the extension. Let us all see which company gits back to B/C with some sort of answer.

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Answer Match 52.08%

So, okay, an optional update showed up this morning to remove some broken Lenovo software:

But this machine I'm typing at is an ancient-ASUS-motherboard machine, not a Lenovo.

Now, in this house there IS a Lenovo laptop (that has yet to be updated, probably, since it's early morning and my daughter carried it into her room so I can't yet get to it...).

Did Microsoft distribute this "Lenovo Fix" optional update to regular nonLenovo PC users?

Or did Microsoft get their database(s) confused and think this aAm machine is a Lenovo machine?

Or what?

A:Optional update kb3107998 for certain Lenovo computers

Got a Dell here, yet was served the same recommended update.

2 more replies
Answer Match 52.08%

Due to a problem with BITS I cannot currently download updates using Windows Update. I can download them manually and install them from the Microsoft website. Unfortunately I can only find the required updates but not any of the optional ones. Does anyone know where I can find these? Even if I search for the update number the search comes back empty. Also, if you would like to help with the BITS problem please look at my profile to find the other thread.

A:Can't use windows update - Where can I find optional updates?

Let's fix BITS instead.

Please download the Farbar Service Scanner from

Farbar Service Scanner Download

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

9 more replies
Answer Match 52.08%

This update is now appearing as optional update available on my pc's. Any problems with this? I am running scared about installing "optional" updates since the last two month's fiascos. KB2975719 is correct number - sorry for mispost originally . For now, I have just "hidden" this update - afraid to try to install Microsoft has gone completely berserk with Windows Updates, it seems.

August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Note it says This update is released on September 2, 2014.

A:KB2575719 Appearing as Optional Update Sept 2

I guess it's a fix for the original version from last month's bug. That shows up today as an update for me also, even though I still have that KB installed. I wonder if the original (buggy?) version needs to be uninstalled first?

65 more replies
Answer Match 52.08%

I installed Win7 using a manufacturer disk on top of Vista (not clean install).

After that, I had about 200 important and 80 optional updates to install.

I installed about half of the important and none of the optional.

Now I am installing newer updates and checking which to stay away to prevent Win10. I looked and couldn't find any of the 10 updates in the important update list. I did, however, find some in the optional updates list.

I have been reading a lot how MS installs these win10 updates automatically, but in my case, they are listed as optional. I wonder why, is it because MS changed their policy or because my laptop is pretty old and w10 is not recommended?

Anyways, here is the list of important updates still left to install. Could you more experienced members please take a look and tell me if I should avoid any of these?

Thank you.

A:Windows 10 GWX update KB3035583 listed as optional

None of those are on my list of "to avoid", but that doesn't mean you need them all or that you won't end up in Windows Update hell for whatever reason.

1 more replies
Answer Match 52.08%

This was an option update that i accidently installed without knowing what it was,

Intel Corporation - Display - Mobile Intel(R) 4 Series Express Chipset Family

It has messed up my resolution and i can no longer fit it to how i want, there are only 2 different screen resolutions i can use. Also, i cannot run applications such as YouCam that came with my Laptop + windows 7 beause i "do not have the VGA software" or something :/

I go to device manager and uninstall this, but everytime i turn on my laptop again, the screen resolution is still messed up and then the driver will install itself again.

I find this really annoying how i cant have my screen resolution back

I really hope someone can help

THanks in advance

A:A Windows optional update has messed up my screen, help

If you're "un-installing" the driver, you could try "rolling back" the driver.

Maybe this will give you the result you need.

You may want to move to the newer driver eventually, so hopefully you can find a more permanent solution.

After you roll it back, hide it from WU

1 more replies
Answer Match 52.08%

Hi there
Noticed my laptop was running a bit slow tonight so did a Malwarebytes scan - it found the aforementioned threats.
I quarantined them after the first scan and rebooted, did a further scan and they're still there.
Any help on removing them would be much appreciated.
Have enclosed a Hijackthis log... do you need the DDS logs as per the thread at the top of this forum?
Thanks in advance!
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 00:10:26, on 22/04/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16521)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Audible\Bin\AudibleDownloadHelper.exe
C:\Program Files (x86)\NETGEAR\WNDA3200\WNDA3200WPSMgr.exe
C:\Program Files (x86)\Common Files\Panasonic\PHOTOfunSTUDIO AutoStart\AutoStartupService.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\ProgramData\Anti-phishing Domain Advisor\visicom_antiphishing.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Digiguide TV Guide\digiguide.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome... Read more

A:Malwarebytes has found PUP.Optional.BrowseFox.A and PUP.Optional.Webconnect.A

Good evening.

do you need the DDS logs as per the thread at the top of this forum?

Yes, that's why it's there. HijackThis has not been seriously updated in some time and so is not considered worth the hard drive space, although I suppose that it acts as cheap advertising for Trend Micro.
Will you also let me have a copy of the detections that MBAM is finding. You can paste them into your next reply from the Logs Tab in MBAM.

2 more replies
Answer Match 52.08%

  OK I am a moderate security guy trying to learn more from the REAL Security PROs. I was looking for server 2012 Installing and Configuring study material FOR FREE of course and got in a little to deep. I use Zone alarm firewall Free version and Malwarebytes religiously. As well as MSE as my regular day to day antivirus. Now normally I would not dig as deep as I did this time to get so ROOTKIT infected.
  Recently I ran GMER and found a lot of RED in the registry; Files and other important places so I figured I need to reimage my machine......! I also ran Kaspersky's TDSSKiller and it came back clean?? I will attach the Kaspersky log below... Now I also use CMS Product Ultimate BounceBack version, I believe so I can make all this go away with a backup reimage. But I am pursuing my Server 2012 MCSA and eventually want to become Security focused. So I have all the Rootkit tools and have played with them in the past but in my experience it has always been best to completely reinstall the OS version, Whatever the OS may be at the time, and move forward because otherwise you are never going to completely clean the machine. Not to mention, the time saved by doing this speaks for itself. All that being said I would still like to get a better understanding of this from a Security standpoint..... I am running a Windows 7 Professional Elitebook 8650p laptop with 240GB Crucial SSD and 16GB RAM.This time around I am going to use a HIPS such as Winpatrol but want a so... Read more

A:PUP.Optional.YourFileDownloader and PUP.Optional.InstalleRex believed rootkits?!

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

4 more replies
Answer Match 51.66%

Let me begin by saying that I don't know much about computers.
About a week ago I was having issues with my pc. I finally had the geek squad tech online people fix it. I think that one thing they did was to back up pc. I'm throwing this out there in case someone thinks this may have something to do with my issue.
When Windows 10 first came out I reserved it. I may install it sometime but not right now. I have the Windows icon on desktop and when I click on it and go in it says "theres nothing you need to do right now. You'll get a notification on your pc when windows 10 is ready to install." Also in there it says "Your upgrade is reserved"
I'm wondering why does this optional update (Update to Windows 10 Home) keep trying to install each time I start my pc?
Yesterday it downloaded to the point where a contract looking thing came up and wanted me to either accept or decline something. I did not read the whole thing or click either option. I finally got the download stopped and that was that.
I do not know what to do. If this downloads and install will I have windows 10?
Is it possible that if there was a backup done maybe the powers that be doesn't realize that I already have it reserved?
One more thing. Theres a Windows Defender important update that keeps failing. When I try to manually download it and install it the windows 10 update automatically starts to download. I also have important updates set to automatically download.
I ... Read more

More replies
Answer Match 51.66%

Hi ,,, When you vist microsft update page and there are Optional software updates should i install them,,, i have installed all the High priority updates

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Answer Match 51.66%

I just got an optional Windows Update titled: "Advanced Micro Devices Inc - Other Hardware AMD SMBus" (30kb) and I haven't the faintest idea what or why. I did not install it, but just "hid" it for now. Can anyone help me understand what this is and why it's being shown as a Windows Update? Appreciate any help. Thanks.

A:Windows Update Optional - Advanced Micro Devices Inc

Here's what I get when I click on "more information" for the update:

11 more replies
Answer Match 50.82%

I installed this optional Windows Update (a huge mistake I now realize) labled "nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Graphics Adapter WDDM2.0 - NVIDIA GeForce GTX 1080", and after restarting the computer, I suddenly lost the aero effects to my computer.

The first thing that I noticed when I started up the computer again was that it had suddenly changed the screen resolution to 800x600 and rearranged my desktop icons, but I was able to put it back to its proper resolution. When I noticed the transparency gone from the explorer bar, I right-clicked on the screen and selected "Personalize" to fix it, only to notice at the bottom the message "Troubleshoot problems with transparency and other Aero effects".

After opening up the troubleshoot to find the problem, there's a message saying:

"Update the drive for your video card.

The current video card may support Aero with a driver that is compliant with the Windows Display Driver Model (WDDM). Contact the manufacturer of your computer or video card for a WDD-compatible driver".

How do I fix, please?

A:Windows 7 optional update suddenly removed aero effects

I did a system restore and now I got it back. :'D

Never downloading that update again.

2 more replies
Answer Match 50.82%

Hi Folks-
Been trying to eradicate PUP.Optional.Spigot virus. Now the Outbrowse has shown up.
Have tried to use Malawarebytes, Kaspersky Rootkit killer, AdWdleaner. Gets rid of it but shows up almost immediately. 
Seems to be in this location-
 PUP.Optional.Spigot.A, C:\Users\Ericsun\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (   "homepage": "",), Replaced,[267b049c215a3006d998c51aa4607a86]
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 10.0.9200.17028  BrowserJavaVersion: 10.65.2
Run by Ericsun at 16:14:01 on 2014-08-07
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3037.1494 [GMT -4:00]
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ================
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Micr... Read more

A:Can not remove PUP.Optional Spigot. Also PUP.Optional.Outbrowse

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

8 more replies
Answer Match 50.4%

Hello everyone,

I just came to realize the Windows Update window does not show the usual thirty-something available optional updates (last time I checked it was all the language packs and an ATI driver update), only 1 available important update.

Moreover, if I try to select the updates I want to install, the "Optional" tab is completely missing from that window. I haven't hidden any of those updates, nor are they listed as hidden under the appropriate menu.

Have any of you experienced something like this? What should I try to get them back?


PS: I've attached a screenshot of the situation.

PPS: It's been a month or so since I last checked for updates, so I don't exactly know what might've happened that got those updates disabled.

A:Windows Update optional updates (incl. language packs) disappeared

Click on the "View Update history" in the left panel, you might already have installed them.

Also, have you installed the SP1?

9 more replies
Answer Match 50.4%

I have a new laptop with Windows XP SP2 on it, IE6 (though I use Firefox, not IE), and MS Office 2003 Student Edition. The latest update that popped up as "high priority" from Windows Update is this GDI+ Detection Tool (KB873374).

It sounds like you have to install it then run it and then visit MS Office website to check for updates...? Is this worth doing? Can it cause more problems than it will help? (I thought I've read about issues when updating MS Office with security patches...? And that you have to download yet something else to even check for Office security updates...?)

Or do Office security updates come through Windows Update, and I don't need to worry about this? (But if that's the case, then why even have this GDI+ thing available?)

I'm always worried about ending up with a bunch of conflicts with other programs like AVG, ZA, AutoGK, DVDShrink, etc. And I'm always hesitant to install something that has to run on my system.

I've got AVG and ZA, keep both up to date, and I have Automatic Updates turned on just to let me know when there's a critical update (so I don't have to visit the Windows Update site to get updates).

I was thinking I would only do the updates to Office that come through Automatic Updates and not worry about any others...

Also, what's the difference between Microsoft Update and Windows Update? Is it better to have Microsoft Update, or does that have its own set of problems associated with it? (A... Read more

A:Questions About Microsoft Gdi+ Detection Tool & Microsoft Update Vs. Windows Update

Well to start off the difference between windows update and microsoft update is as follows. Windows update is what originally comes with the computer and only updates the windows platform. If you choose to upgrade to the microsoft update it will check all of your microsoft programs for updates.
As far as going to the office website for updates... unless you want to install non-critical updates to your office suite then you shouldn't have to at all. Finally - that GDI+ detection tool is the little program microsoft uses to scan your computer for any of their products - that is if you use microsoft update and not the original windows update.
So if you like your computer to maintain critical updates by itself for the microsoft programs than yes use microsoft update and yes install the GDI+ decection tools.

Hope this helps you out!

11 more replies
Answer Match 49.14%

I ran Malawarebyes and it said that some of my registry keys are infected. It quarantined them but I just want to make that there isn't another step I have to do to make sure its gone. Below is the log. Thanks!
Malwarebytes Anti-Malware
Database version: v2013.12.11.06
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16428
Tisha :: TISHA-HP [administrator]
12/11/2013 7:24:11 PM
mbam-log-2013-12-11 (19-24-11).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 214460
Time elapsed: 11 minute(s), 9 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 6
HKCR\CLSID\{CC1AC828-BB47-4361-AFB5-96EEE259DD87} (PUP.Optional.Datamngr.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D717F81-9148-4F12-8568-69135F087DB0} (PUP.Optional.Bandoo.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\DataMngr_Toolbar (PUP.Optional.DataMngr.A) -> Quarantined and deleted successfully.
HKCU\Software\DataMngr (PUP.Optional.DataMngr.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\DATAMNGR (PUP.Optional.Searchqu.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Searchqu Toolbar (PUP.Op... Read more

A:PUP.Optional.Bandoo & PUP.Optional.Searchqu

Welcome JoRayne, to be sure we can do these.Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.Note: When using "Reset FF Proxy Settings" option Firefox should be closed.Download TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here....ADW CleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double click on AdwCleaner.exe to run the toolClick on the Scan button.A... Read more

8 more replies
Answer Match 49.14%

this is a work computer, so I'll only be around 10a-5:30p EST.  "Computer guy" came about 6 weeks ago, ran Combofix, left.  After that, I  noticed that Conduit hijaked the browsers.  Uninstalled what toolbars I could find, changed settings in IE and Chrome, seemed to be gone. Still no symptoms.  Last week I saw the unsupported or unfound file image in the shortcuts next to the start menu, ran MBAM again, found this, deleted. ran other scans in safe mode w/networking, seemed clean.  Ran a scan just because today, no symptoms, 45 objects found.  Deleted again.  ran TDSS, found a partition. Don't know enough to comfortably delete.  Here's the DDS log.  I hope you can help quickly. My boss wants me to call the "computer guy" again, who I have no faith in, because every time we pay him to "fix it" I end up having to come here and get help because he doesn't actually fix anything, but still cashes the checks.
edit:1:46pm EST  Avira just popped up with detections of TR/Trash.Gen and TR/Drop.Softomat.AN in the System Volume Information folder, as both .exe and .dll under real time protection.
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 10.25.2
Run by Owner at 12:56:02 on 2013-08-06
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.3033.2209 [GMT -4:00]
AV: Avira Desktop *Enabled/Updated* {C19476D9-52BC-4E93-8AF3-CCF59F7AE8FE}
============== Runnin... Read more

A:PUP.Optional.SearchProtect.A, PUP.Optional.Conduit.A

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click on Delete tab follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).=== Please downloadJunkware Removal Tool to your Desktop.Please close your security software to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete, depending on your system's specifications.On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.Please post the contents of JRT.txt into your reply.===Third party programs if not up to date can be the cause of infiltration an infection.Please restart the computer before running this security check.Download Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the on... Read more

9 more replies
Answer Match 49.14%

I just successfully upgraded my mom's XP machine to Win 8.1 cause of Microsoft's end-of-support for the old OS. It took the best part of a day backing up her files, installing and activating and then setting up new software on the new OS. It's not something I'd want to do again in a hurry and I'm a little concerned about this new update which I've just heard about. All this business of upgrading and updating is time consuming and stressful to me! I've set her updates to the recommended automatic setting, so what I want to know is: Will the update hijack her machine and install itself without warning once it becomes available or will it be an optional one that we can initiate ourselves? I'd rather it'd be the latter to be honest. She works from her home on her PC so any surprise down time while the patch installs is not desirable. The original 8 to 8.1 update on my own PC , took ages with several reboots so I'm kind of apprehensive about this new one.

A:Will 8.1 update 1 be an optional update?

Hello Nalydyenlo,

No worries. The "Windows 8.1 Update" will just be a Windows Update. You're not going to need to reinstall Windows.

Windows Update - Check for and Install in Windows 8

16 more replies
Answer Match 46.2%

is it a good idea to install the 26 "update for Windows 7" "kbxxxxxxx" updates that sit in the 'optional updates' section of my Windows Update notification bar. are they needed for anything? do they make my computer work better? what are they there for?

A:"Update for Windows 7" (in optional updates section)

Some optional updates are useful and should be installed, some like Bing related items, Silverlight aren't, since you don't mention the KB numbers it's really hard to answer that.

Post a screenshot of them.

2 more replies
Answer Match 46.2%


1) Does optional windows update KB3135445 contain any software for promoting Windows 10, or is it restricted to just making improvements to Windows Update?

2) I understand that in Windows 10 there are reduced option settings for Windows Update, so please would you also confirm that update KB3135445 will make no changes to the options currently available in the Settings options for Windows Update in
Windows 7.

Please do NOT refer me to the Microsoft More Information bulletin for update KB3135445, as I have already read it, as it does not provide the information / confirmation I am seeking in the questions I have put here.

(By the way, the aggressive adware-style approach by Microsoft to promote Windows 10 as an upgrade, in my opinion, is causing its customers to question the trust they have previously placed in Microsoft updates.)

I look forward to receiving answers to the two (numbered) questions I have put above.



More replies
Answer Match 45.78%

I just recently received my last Windows update and with it, I had an optional update for my NVIDIA GForce, I thought "cool", and went ahead and downloaded/installed it through Windows. Never had issues before doing it that way until now. I have my monitors set (obviously within Windows) to power-off after 10 minutes. However, when it comes back from that status (i.e. move the mouse, hit a key, etc.) it freezes for a sec, goes black AGAIN, and then brings the desktop BACK up again, this time giving me the message I attached below in a .jpg.

Anyone with the same hardware or driver set experiencing this same bug?

A:Windows 7 "Optional" NVIDIA update....

I never use Windows drivers, I always go to the source.

Use device manager to roll back the driver.

Then get the latest driver from Nvidia if you insist on upgrading it.


3 more replies
Answer Match 45.36%

On my desktop (windows xp) I have Microsoft Works Suite 2005. Recently Windows update gave me an update for Microsoft Works Suite 2003. My computer accepted it ok........but, my laptop (windows vista) rejected the update? Is there an update for the 2005 version or do they just bunch them together?

More replies
Answer Match 45.36%

I am using Windows XP pro licensed and not able to open any microsoft website.......

if i check nslookup the ip which it shows for microsoft is actually not a microsoft ip

i am able to open all other majority websites very easily.

can some one help me on this its realy urgent


A:Virus/spyware not letting me open microsoft /microsoft update website

Download DDS and save it to your desktop from here or here.
Disable any script blocker, and then double click dds.scr to run the tool. When done, DDS will open two (2) logs
1. DDS.txt
2. Attach.txt
Save both reports to your desktop.
Download GMER Rootkit Scanner from here or here. Extract the contents of the zipped file to your desktop.
Double click GMER.exe. If asked to allow gmer.sys driver to load, please agree to do so.
If it gives you a warning about rootkit activity and asks if you want to run on NO.
In the right panel, you will see several boxes that have been checked. Uncheck the following ...Sections
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)

Then click the Scan button & wait for it to finish.
Once the scan completes, click on the [Save..] button, and in the File name area, type in "ark.txt".
Save it where you can easily find it, such as your desktop

Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries without proper guidance from an expert user.

...when finished, please post those logs back here. Thanks!

1 more replies
Answer Match 43.68%

Hey guys. We have an issue on our hands here with a computer. It has similar symptoms to another infected computer, but the fix that I used on that computer did not fix the issues on this computer. Here are the issues reported:

1) The microsoft update website does not work. It instantly goes to "page not found." Every other website works just fine.
2) Random url redirects to advertisement websites.
3) The avast antivirus cannot update, loses connection with server (likely an infection is blocking this update)

The following fixes have been attempted:

1) Numerous runs of malware bytes.
2) Numerous scans with avast and spybot search and destroy.
3) Logging into the recovery console and typing fixmbr.

Tell me what you see in the logs, and as always, thank you so much for your time and help. Posted here is the DDS log, the other logs are attached:

DDS (Ver_10-11-10.01) - NTFSx86
Run by DONALD KNIGHT at 16:52:35.48 on Wed 11/17/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.633 [GMT -6:00]

AV: avast! Antivirus *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svcho... Read more

A:Microsoft Update hijacked, antivirus update disabled, fixmbr does not remove problem


Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.
When finished, it sha... Read more

2 more replies
Answer Match 43.68%

Hello,I have a Windows XP SP3 box that became infected with multiple trojans, bots, and other spyware. I have used various programs (Spybot, Malwarebytes, Superantispyware, etc) to remove them. At this point there are no visible signs of any virus other than the inability to reach windows update. GMER log below. GMER LOG:GMER - http://www.gmer.netRootkit scan 2010-06-07 02:43:46Windows 5.1.2600 Service Pack 3Running: gmer.exe; Driver: C:\DOCUME~1\STEPHA~1\LOCALS~1\Temp\kgldypob.sys---- System - GMER 1.0.15 ----SSDT \SystemRoot\system32\drivers\sbaphd.sys (Sunbelt ActiveProtection hook driver/Sunbelt Software) ZwCreateKey [0xBA5F24D0]SSDT \SystemRoot\system32\drivers\sbaphd.sys (Sunbelt ActiveProtection hook driver/Sunbelt Software) ZwSetValueKey [0xBA5F2520]SSDT \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS (SASKUTIL.SYS/ and ZwTerminateProcess [0xB0E67620]---- Kernel code sections - GMER 1.0.15 ----.rsrc C:\WINDOWS\system32\DRIVERS\tcpip.sys entry point in ".rsrc" section [0xB0FBCA94]---- User code sections - GMER 1.0.15 ----.text C:\WINDOWS\Explorer.EXE[576] ntdll.dll!NtProtectVirtualMemory ... Read more

A:Unable to reach microsoft update or most malware definition update sites.

Hi stu_miller,Welcome to this forum.Looks the malware is preventing you to post the full DDS log but the logs are enough to see the infection.Please tell me if you still have the issue, if yes perform the following:Please download MBR.EXE by GMER. Save the file in your Windows directory (C:\Windows).Download and save it to your desktop.Double-click to run TDLfix.exe, type the following in the command window and press Enter:mbrA log file opens up. please post the content to your reply.

9 more replies
Answer Match 43.68%

I don't know how many time I have downloaded this update , but after it downloads and installs it tells me that an update is avilable and it's always the same one. I've even restarted the computer after it downloads and updates but after computer restarts it ask to update it again.

Just wondering if anyone else has this issue?
Or how I can fix it without shutting the reminder for it off.

Security Update for Microsoft Office PowerPoint Viewer 2003 (KB956500)

Download size: 2.7 MB

Update type: Important

A security vulnerability exists in Microsoft PowerPoint Viewer 2003 that could allow arbitrary code to run when a maliciously modified document is opened. This update resolves that vulnerability.

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Answer Match 43.68%

I just discovered this problem when Myrti and I were working on some other problems on my computer. I noted that I'd gotten an 'update failed' several times lately. It said 'Some updates could not be installed. The following updates were not installed. MS.NetFramework 1.1 Service Pack 1 Security Update for windows 2000, XP, Vista, 2008, Windows7 and Windows Server 2008R2 (KB953297).' The error code was 0X64C.

I checked back in my logs and found that my computer has been attempting this update since October 2009!

When I tried manually at the Microsoft site, it said I needed to upload ActiveXControl, which I did. It still couldn't successfully update that security.

I have the log. Would you like for me to attach? I just did it a few days ago.

Sue Ellen

A:Microsoft Wndows Update has been attempting a security update since last fall~Unsuccessfully!;displaylang=enDownload, manually install., follow the suggestions given by PA Bear, ignore comments by others.Louis

22 more replies
Answer Match 43.68%

Error(s) found:
"Code 80070663 windows updater encountered an known error" when I
tried to update microsoft .net framework 3.5 family update (kb959209) x86 for windows vista 32 bit.

What should I do? I have tried to install this update many times but still getting same error. Thanks in advance for help.


A:error code 80070663 when I tried to update microsoft .net framework 3.5 family update


You didn't say, so I'll ask, have you done the net3.5 Service Pack 1 update?

15 more replies
Answer Match 43.68%

This update always hangs as 62%  I tried 4+ times.  I've waited multiple hours.  It never finishes.  I have to force a power off.  Is this a known issue?  Is there a way to always skip this one update?  Details of the
update follow:
Security Update for Microsoft OneNote 2010 (KB3114885) 32-Bit Edition

Download size: 8.2 MB

You may need to restart your computer for this update to take effect.

Update type: Important

A security vulnerability exists in Microsoft OneNote 2010 32-Bit Edition that could allow arbitrary code to run when a maliciously modified file is opened. This update resolves that vulnerability.

More information:

Help and Support:

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Answer Match 43.26%

Today it was an attempt to update Microsoft Security Essentials. Error code 80070005. Aaaaarrrggghhh

A:Update error 8007005 with microsoft security essentials update

Bardos mate are you the only user ie the administrator? see this windows update error 80070005 < typical of a few Google hits.

This thread too might have been better in the Updates section too mate as therein lie the members who are most likely to help out. But no matter I am sure someone will eventually see it that knows more than I do.

9 more replies
Answer Match 43.26%

Hello! For about the past two years I've been having troubles with Windows Update, and it's pretty much stopped checking for updates and updating in general. I didn't think much of it, but now I feel like it's affecting MSE.
Recently I had an issue with updating it, so I had to uninstall it via the Microsoft Support website because I couldn't uninstall it normally. But when I triy to reinstall it, it gets to about the point where it seems like it's installing, and then it stops and says there was an error with the installation. I've tried just about every suggestion and troubleshooting that the Microsoft website offers me, but nothing seems to be working.
I've ran Malware Bytes, Windows Defender, TDSSKiller, and even Microsoft Security Scanner; nothing detects any malware or spyware, so I'm getting the feeling that something might be corrupted! I made another post more in depth about it here, but I feel like I might not get any good help.
If anyone has any suggestions or solutions, I'd really appreciate it!!

A:Can't reinstall Microsoft Security Essentials and Windows Update won't update

Check the Windows System files integrity
open the Command Prompt as Administrator (Tutorial)
type the following command and press Enter:
sfc /scannow
Note: This may take some time to finish.if it doesn't say "No integrity violations found" them do this:
In the command prompt window, type or Copy & Paste the following:
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"

Close the command prompt.
Attach to your post the sfcdetails.txt file that was just placed on your Desktop
You can safely delete the sfcdetails.txt file afterwards if you like

7 more replies
Answer Match 43.26%

Sorry if my post title is a little longwinded - but these three problems seem to be related. After installing and running MSE I have been unable to update definitions either manually or automatically. At the same time I noticed that microsoft automatic updates are getting to around 28 percent and then stopping - not fully downloading or installing. I cannot get through to any microsoft websites now - but all other sites are fine. wuauserv and bits are missing from services also. Have I been sneakily virused by something which MSE hasnt picked up. I tried to run malicious software removal tool - it downloads alright but wont install - says its not a valid win32 application. I correctly downloaded the 32bit app. Can anyone shed some light on any of this. I dont want to rebuild again - again. Thanks.

A:Solved: cant update MSE or auto update XP - unable to get through to microsoft websit

14 more replies
Answer Match 43.26%

I cannot get to Windows Update, or update Microsoft Security Essentials Virus and Spyware Definitions. Windows UpdateError number: 0x80070424] The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.MSEError Code: 0x80070424Error Description: Security Essentials couldn't install the definition updates. Please try again later. I used one of your topics to remove Internet XP Security 2011 the other day. I reinstalled IE and reset the IE default settings I got IE to stop doing browser redirects on Google searches.Malwarebytes and SuperAntiSpyware says I'm clean. RKill finds no processes to be stopped.OSWindows XP ProfessionalThank you in advance for your consideration.

A:Failure: Update Microsoft Security Essentials or Windows Update

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList last 10 Event Viewer logList Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here.Be sure to restart the computer.The log can also be found here:C... Read more

10 more replies
Answer Match 43.26%


Recently Microsoft has been trying to update my software with a security update

{Security Update for Microsoft Office XP (KB921596)}

Unfortunately something is going wrong and I am told that Microsoft was unable to update the security update.

At the moment when I switch off my PC, the turn off button is showing the multicoloured shield next to it (meaning it will update before switching off)

I think it is trying to update the same security update as above.

The situation has been like this for maybe a fortnight now.

Please could you help me to sort the situation out.

Many thanks

Regards Richard Milner.

PS, My security software (Kaspersky Internet Security 2009) has been flashing up a message about Key logging? (what ever that is) whenever I click on & open up my media playing program InterVideo WinDVD 5?.. Could this have anything to do with the aforementioned Microsoft Security update ?

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Answer Match 43.26%

HP Envy 17 3D (M0del: LV045UA#ABA) with Radeon 6850M and Mobile Intel HD Graphics.

On 9/3/11 the Microsoft update site provided a 150+ MB update for the video system. After the update downloaded and began to install, the video system crashed (the screen went blank) and did not recover after more than an hour.

I then performed a system image restore from a backup external hard drive. I tried again to install the update and again the video system crashed.

Anyone else experience similar problems with this update?

A:Update From Microsoft Update Site Crashes Video System

LMC, welcome to the Seven Forums.

What happened is your laptop has switchable graphics and will only work properly with the driver from the laptop manufacturer, in your case HP (or any other laptop with switchable graphics). Problem is that WU is essential stupid in that it doesn't know that and only sees one or the other of the video cards in the laptop, and as a result offers and installs one that won't work with it.

In this case stop trying to install it as it will never work. Just hide the update in WU so you don't see it and only ever install a video card driver update from HP.

5 more replies
Answer Match 43.26%

So it says "Install the ActiveX control required to view the website," but I don't get the bar saying to install it. None of the troubleshooting tips were relevant. I tried Dial-A-Fix but it had no effect. Anyone?

A:Solved: Microsoft Update: Can't install the ActiveX update required

try downloading and installing the latest installer

3 more replies
Answer Match 43.26%


Recently Microsoft has been trying to update my software with a security update

{Security Update for Microsoft Office XP (KB921596)}

Unfortunately something is going wrong and I am told that Microsoft was unable to update the security update.

At the moment when I switch off my PC, the turn off button is showing the multicoloured shield next to it (meaning it will update before switching off)

I think it is trying to update the same security update as above.

The situation has been like this for maybe a fortnight now.

Please could you help me to sort the situation out.

Many thanks

Regards Richard Milner.

PS, My security software (Kaspersky Internet Security 2009) has been flashing up a message about Key logging… (what ever that is) whenever I click on & open up my media playing program InterVideo WinDVD 5….. Could this have anything to do with the aforementioned Microsoft Security update ?

A:won't install update - Security Update for Microsoft Office XP (KB921596)

I have the same problem and still no answers???

2 more replies
Answer Match 42.84%


I'm using "3" Broadband, which doesn't have it's own email, so I am using my Hotmail addresses and download these through the Outlook Connector programme, which is not very satisfactory at the best of times.

This morning when I opened Office Outlook, I got a message saying I had to update Outlook Connector, which I duly did but now it seems to be in a loop and I still get a message to download the update, even though I have done so, so the update has obviously not updated properly.

Without this updatge I cannot read any new emails through Microsoft Office Outlook and I have to go to my Hotmail account.

Does anybody know how to fix this? I have Windows Vista and my firewall is Comodo and my antivirus is Avira.


A:Microsoft Outlook Connector Update does not update and becomes a loop

This is what happened last time - I posted more or less the same question and then the Connector decided to work, but only after I had updated it about 4 times!!

So, once again, I don't seem to need anybody's help, but thank you for reading this, if you have.


1 more replies
Answer Match 42.84%

Hello, I previously has Norton on my computer with an expired subscription. A Norton pop up kept appearing, the scan wouldnt run and my laptop kept turning itself off. I uninstalled Norton and the problem with turning off has resolved. I then downloaded Microsoft Security Essentials to use as my virus scanner. It installed OK but would not update. I posted this problem on another forum here: and after following the instructions it started working. However when following those steps I noticed my Windows Update will not update, and hasnt done since May! If I click on update the green bar moves but never gets anywhere, ive left it for 15min+ and it just keeps saying its checking for update. Now Security Essentials is doing the same as before, getting halfway through updating and stopping, and when I go to close it its says its not responsing, as does windows updater.

On the last forum it was suggested there may be underlying issues and after googling my problem I came across this forum which I am now going to use from now on. I dont know anything about computers and have no idea how to go about investigating this myself so any help at all is greatly appreciated. Thanks very much for taking the time to read this.

DDS (Ver_10-11-10.01) - NTFSx86
Run by Rea at 11:29:30.95 on 24/11/2010
Internet Explorer: 8.0.6001.18904 BrowserJavaVersion: 1.6.0_22
Microsoft? Windows Vista? ... Read more

A:Windows Update and Microsoft Security Essentials will not update

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

22 more replies
Answer Match 42.84%

In my update history I have a notification that this update has been successfully installed everyday since 2016/01/13. I am also getting a notification everyday that the update failed to install.

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Answer Match 42.84%

On a new Windows 7 64 bit computer I am unable to access Microsoft updates. Windows update works fine, but when I click the link to get updates for other Microsoft Products it will only take me to the screen that tells me to use the start menu to check for
updates. I have also tried other links to Microsoft Update from other Microsoft webpages and end up with the same result.
I have Office 2013 Standard installed and activated, and from previous installation experience know that I should be able to access numerous updates through this method.
To verify that I am able to install updates for Office I manually downloaded and installed one Office 2013 update through the Microsoft download site.
How do I get this machine to switch to Microsoft Update?

A:Unable to switch from Windows Update to Microsoft Update

I finally found an answer that works in another thread:  Install Silverlight and at the end of the install process make sure that the box is checked to 'Update Silverlight and other Microsoft products'

10 more replies
Answer Match 42.42%

Hey guys
Recently had to reset my XP to factory setting (ugh) and now i'm going through the drudgery of reloading all my programs.
Trouble is, windows update doesn't seem to be working- nor are ANY microsoft websites, and trying to download any windows live products have the same problem- just tells me 'page not found'
Somebody help me out?

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Answer Match 42%

This is a Windows Security Update which I found many
people are not able to install.. it initializes but stops at installation.

It is Service Pack 3.5 SP 1 >Net Framework 3.5 Family Update
for 2.0 - 3.5 (KB951847 x86)

I have now decided, after 10 failed installations, to not
even give it a try anymore. There is no reason for this
to not install, and it is, apparently, a Microsoft defect,
[SIZE=4]since many have posted on the intern[SIZE=4]et the same problem.

[SIZE=4]Does any one know[SIZE=4] if this is a futile effor[SIZE=4]t?[/SIZE][/SIZE][/SIZE]

A:Solved: Microsoft update for SP 3.5 Family update

6 more replies
Answer Match 42%

I was infected with a virus yesterday and while I think I've gotten rid of it (for the most part), one lingering side-effect (whether purposeful or not) is that I can't update my computer. When I try to use Windows Updates I get error 80072efe, which says the connection was interrupted. What's interested is that if I try to go to (how you'd update before Vista), I get a "connection was reset" error (with Firefox - different errors with other browsers). So something is preventing me from accessing the update server at all. Any suggestions?

Edit: Also of interest - while all browsers seem to be working fine, when I tried pinging google "ping" from the command line, I got a timeout. When I tried to be more explicit "ping" it told me it could not find the host at

A:Windows cannot update or access

PLease see my post

you have a rootkit infection that needs to be addressed

1 more replies
Answer Match 42%

I recently reformatted my hard drive and on one of the ventures to update (from WinXP sp2), I installed the microsoft updater. Now it loops the update and doesn't read any of the updates I've done so far (sp3).

Is there a way to disengage the update cookie or whatever so I can use the former update service? I tried restore points, but they all either remove more than what I think I can wait to update (like sp3) with a intermittent internet connection.

I'm on an Intel board, Duo-core 1.87 ghz, 3g ram with WinXP sp3 (well if it really didn't leave me that is...sigh)

A:Back to Windows update from Microsoft Update

does it give you a warning saying that some updates could not be installed or does it say that they are all installed and then just tries to update again?

8 more replies
Answer Match 42%

Hello i cant seem to update my computer i keep getting this when i try to update

Please change your Internet Explorer security settings
To save changes to your settings for this website, you need to enable userdata persistence for Internet Explorer. Complete the steps below, and then click Change settings to the left and try saving your changes again.
In Internet Explorer, on the Tools menu, click Internet Options.
Click the Security tab, click the Internet security zone icon, and then click Custom Level.
In the Settings dialog box, scroll to the Miscellaneous section.
Under Userdata persistence , select Enable.
Click OK and when the security warning dialog box appears, click Yes.
Ive tryed this solution and many others but nothing has worked. Im running windows Xp Home Edition with SP3 any help would be appreciated


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Answer Match 42%

Hi, I use a toshiba satellite R/15 series and for some reason I have been unable to install any of the Windows updates that were downloaded on my computer. The installer just tries to install for about 5 minutes, is unable to, and then just says it is unable to be successfully installed. I have no idea what to do, please help!

A:Solved: Unable to update using Microsoft Update

Do you have SP2 ?

Also, this might help you.,289483,sid68_gci1040155,00.html

2 more replies
Answer Match 42%

A:Windows Update...Microsoft release 2nd Update for Win 10

Is there going to be a full-length article for each update MS releases for Windows 10? Lol... At least MS is releasing bugfixes.

7 more replies
Answer Match 42%

I do not have a Windows Update problem, but I do have a Microsoft Update problem. The latter is a tool to check for updates for Microsoft products other than Windows.

I finally installed Office 2016 Professional X64 this week and I should be able to configure Windows Update to check for updates for it, but I can't, as the link at the bottom of "Windows Update" home page ("Get updates for other Microsoft products. Find out more") to do so, points to this meaningless MS web page as shown on right side of image, below:
Microsoft Windows Update

Currently, system is set to receive updates for Windows only, and doesn't offer an option to configure it for other Microsoft product updates.

Anyone have a resolution for this, as it's essential to be able to update this product.

I've Office 2010 Professional installed on my other Win 7 Ultimate laptop, and updates for it have never been a problem. It's set to receive updates for Windows and other Microsoft products, unlike this machine.

This machine is less than a year old, but I chose to "downgrade" the OS from Win 8.1 Pro to Win 7 Pro when purchased. Could that be the issue here?

A:Microsoft Update v Windows Update Problem


This works quite well, especially the last paragraph:
How to Enable Windows Updates for all Windows Products

... as you will notice below:

1 more replies
Answer Match 42%

Recently had to replace HDD due to HDD crash. Cloning procedure performed OK, be it slowly, but the replacement booted fine. However when I try to update MSE I get the "Virus and Spyware definitions could be updated" warning and the the error code reported is 0xc8000247. Windows Update gives me a warning that "the service is not currently running. You may need to restart the computer." I've restarted and I get the same warnings. I've tried "WindowsUpdateDiagnostic.diagcab" and it runs and takes a long while. Each time I get different results from all green check marks to some red x. It doesn't seem to fix anything. I've been working at this for 2+ days researching the net and nothing seems to be the winning fix. I'm looking for any suggestions. I'm willing to go back to square one with suggestions as to a fix. Please help. Where do I start.

A:Cannot update MSE and Microsoft Update after recet HDD crash

Please view the first post in Updates and Activations issued by Brink and post the requested files, Please read the instructions carefully if the Log sizes cause a download failure.

I will request that this post is moved to the correct sub-forum.


4 more replies
Answer Match 41.58%

I just ran my Microsoft Windows Update a couple of days ago which included Microsoft - Keyboard - Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center). I think this is the culprit causing my problems. Now both my mousepad on my laptop and my mouse are active at the same time and I am unable to uninstall or turn off the mousepad. I've tried uninstall two different ways and neither worked after restarting and shutting down as per instructions. It is driving me crazy because it is extremely hard to type as the cursor will jump on the page and insert my typed letters into the wrong place. I have to get it uninstalled! Typing this is a nightmare and I am not dragging my thumbs on the pad or touching it in anyway. Any suggestions?

A:Microsoft - Keyboard - Microsoft USB Dual Receiver Wireless Keyboard & Mouse Update

14 more replies
Answer Match 40.74%

Maybe TPTB could take a quick look at my HJT log to see if there is a known reason for the updating problem I am having ?Thanks ever so greatly in advance.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 3:03:55 PM, on 7/29/2008Platform: Windows XP SP2, v.2096 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2096)Boot mode: Normal3:04 PM 7/29/2008Running processes:C:\WINDOWS2\System32\smss.exeC:\WINDOWS2\system32\winlogon.exeC:\WINDOWS2\system32\services.exeC:\WINDOWS2\system32\lsass.exeC:\WINDOWS2\system32\svchost.exeC:\WINDOWS2\System32\svchost.exeC:\WINDOWS2\system32\spoolsv.exeC:\PROGRA~1\AVG\AVG8\avgwdsvc.exeC:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeC:\WINDOWS2\system32\nvsvc32.exeC:\WINDOWS2\system32\IoctlSvc.exeC:\WINDOWS2\system32\svchost.exeC:\PROGRA~1\AVG\AVG8\avgrsx.exeC:\WINDOWS2\system32\wuauclt.exeC:\PROGRA~1\AVG\AVG8\avgemc.exeC:\WINDOWS2\Explorer.EXEC:\Program Files\LogMeIn\x86\LogMeInSystray.exeC:\WINDOWS2\SOUNDMAN.EXEC:\Program Files\LogMeIn\x86\LMIGuardian.exeC:\Program Files\Java\jre1.6.0_07\bin\jusched.exeC:\Program Files\Skype\Phone\Skype.exeC:\Program Fil... Read more

A:Can't Update Update Ie Or About Any Microsoft Product

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. We aim to provide the valuable service known to come from BC to every member we can, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.Thanks and again sorry for the delay.Please download Deckard's System Scanner (DSS) and save to your Desktop.alternate download siteDSS will do the following:Create a new System Restore point in Windows XP and Vista.Clean your Temporary Files, Downloaded Program Files, Internet Cache Files, and empty the Recycle Bin on all drives.Check some important areas of your system and produce a report for an analyst to review.Automatically run HijackThis. It will also install and place a shortcut to HijackThis on your desktop if you do not already have it installed. So if HijackThi... Read more

2 more replies