Tech Problem Aggregator

New optional update KB3035583 available

Q: New optional update KB3035583 available

A new optional update KB3035583 is available, published today.

Update enables additional capabilities for Windows Update notifications in Windows 8.1 and Windows 7 SP1

A: New optional update KB3035583 available

I'm not having Windows Update problems so I don't know if new KB is a good thing or not.

I do all my Windows 7 updates manually.

9 more replies
Answer Match 95.76%

I installed Win7 using a manufacturer disk on top of Vista (not clean install).

After that, I had about 200 important and 80 optional updates to install.

I installed about half of the important and none of the optional.

Now I am installing newer updates and checking which to stay away to prevent Win10. I looked and couldn't find any of the 10 updates in the important update list. I did, however, find some in the optional updates list.

I have been reading a lot how MS installs these win10 updates automatically, but in my case, they are listed as optional. I wonder why, is it because MS changed their policy or because my laptop is pretty old and w10 is not recommended?

Anyways, here is the list of important updates still left to install. Could you more experienced members please take a look and tell me if I should avoid any of these?

Thank you.

A:Windows 10 GWX update KB3035583 listed as optional

None of those are on my list of "to avoid", but that doesn't mean you need them all or that you won't end up in Windows Update hell for whatever reason.

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Answer Match 61.32%

Anyone receive the Important Update KB3035583 and installed it? If so, what
does it do and is it needed? The description seems to indicate that it modify
your system and get it ready for Win10.

I'm concerned that this might be a problem on my Win7 system and also allow
Microsoft to start nagging me about updating to Win10.

Really appreciate any thoughts/experiences you all care to share?

Thanks
gumboman

A:WIN7 Important Update KB3035583?

KB3035583 is a W-10 nag..
I keep it off of my systems.
You will see Microsoft offer it up now and again even if you have it hid.
Just watch for it and if you still don't want it, just hide it again.

2 more replies
Answer Match 61.32%

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 1906 Mb
Graphics Card: Intel(R) HD Graphics, 729 Mb
Hard Drives: C: Total - 152999 MB, Free - 95444 MB; D: Total - 151842 MB, Free - 80319 MB;
Motherboard: TOSHIBA, PWWAA
Antivirus: AVG AntiVirus Free Edition 2015, Updated and Enabled

Tried to install updates KB3035583 and 80073712 but could only get to 20% then failed. I have deleted KB3035583 then tried to reintall it again without success could anybody help with this matter.
 

A:Solved: update KB3035583 and 80073712

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Answer Match 61.32%

More on the Promo for Windows 10....

Microsoft hides a Windows 10 Easter Egg in Windows 7/8.1 systems - TechRepublic

A:KB3035583 update for Windows 7/8.1 systems

I heard about that.

Hopefully updating to Windows 10 will be as easy as it was to update to Windows 8.1.

25 more replies
Answer Match 61.32%

Windows 7 users are reporting that the notorious update KB3035583 has been re-enabled on their computer without prior notice, so Windows 10 files could be again downloaded to prepare the upgrade to the new operating system.

KB3035583 was first released in the summer of 2015 to prepare the transition of computers running Windows 7 and Windows 8.1 to the new Windows 10. The update brought the infamous Get Windows 10 app that checked systems for compatibility issues with the new OS and downloaded all the prerequisites to perform quick deployment with minimum user interaction.

Those who didn?t want to perform the upgrade to Windows 10 could remove and hide the update or turn to third-party applications that blocked the new operating system completely in order to avoid any accidental install (accidents like this did happen and Microsoft apologized, promising to always offer full control to users and let them decide whether to install Windows 10 or not).

And now, it turns out that users who previously hid this update are seeing it re-enabled in Windows update, according to a discussion on reddit and other online forums.

Not happening on Windows 8.1, though
It appears that KB3035583 not only shows up in Windows Update but is also checked as a ?Recommended Update,? so it installs together with all the other updates that you might receive.

?Looks like Microsoft has un-hidden and re-enabled KB3035583 last night. Make sure those of you who want to stay on Windows 7 have you... Read more

A:KB3035583 is again enabled in Windows Update

still dont know why ppl keep dont want win 10... its like when win 7.. ppl try to force to max win xp.. in my wife pc she got win 7 and only have to disable win update u dont have anymore that problem XD
 

3 more replies
Answer Match 61.32%

I have tried numerous times to install "failed" update KB3035583. The update will only download 92% or 97%, then says it is preparing to install but never does. When I check the failed install, it shows error code 80090017. How can I install this
update?  
MKMKM

A:Cannot instal Windows Update KB3035583

According to the description about this update package, it's not necessary for Windows update. You can adapt to hide this update through Windows Update. It won't effect Windows udpate function.Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

15 more replies
Answer Match 61.32%

I should start from the beginning my computer was acting crazy so i reformat my computer back to facty settings yesterday, a month before this virus or whatever it was cause me having to redo my whole computer as new i had the get windows 10 app so i click it and said yes to getting a copy for it since it was free.

so i don't know if me taking up the free upgrade from my old windows install on this computer did anything or not but i really want my free windows up grade to 10 so im all scared since it coming out on the 29th of this month.

i have updated my windows up dates so it has the kb3035583 update i even uninstall it and reinstall one i found on the net some where and still after restarting no windows 10 app pop up is it glitch or did i mess up my chances of getting it from reformatting my computer?

im a windows 7 64 bit user and i really don't know much about computers so im thinking maybe i mess something up and sorry about my spelling

also i have an anti virus that avg if anyone can help it would mean alot, because i don't know what to do im at a lose, half my windows updates wouldn't half work they kept failing and this is a fest installment of windows 7 i hope nothing wrong with my computer.

A:Update to kb3035583 and still windows 10 app hasn't pop up

DON'T PANIC! You have a year to get your free copy of Windows 10!


Pleasefollow the WindowsUpdate Posting Instructions and postthe requested data

If thefile is too large (8MB compressed), remove the older CBSPersist cab files untilthe final file is below the limit - you can always post them separately afterzipping them. (the forum doesn't allow the upload of bare CAB files, for anumber of reasons)

Pleasealso post the C:\Windows\windowsudpate.log file

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Answer Match 60.9%

The above update has appeared in Window Update, but I already have it installed, it was installed on 21 May 2015.

Anyone know why this update has appeared?

Thanks

A:KB3035583 appeared in Windows Update, already installed?

I had it hidden, but it came up as a recommended update again. So, back to hidden it goes until I want to update to Windows 10...

Seems to be a different size from what I remember. Maybe a bug fix or some other issue that needed changing, or they don't trust the judgement of its users who chose to hide it, etc.

4 more replies
Answer Match 60.9%

It seems that windows update is not working after I Uninstalled KB3035583 to get rid of the Win 10 icon.
Win 7 ultimate SP1 on a Gigabyte GA-P43T-es3g board. I can go to the control panel and click on check for updates and all it checks for a long time and finally shows "windows 10, download and install! No other updates installed since 08/09/2015. I think have it set to "download but let me install". I have Office 2007 also so it should have updates for that too.
 

A:Windows Update not working after Uninstall KB3035583

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Answer Match 60.9%

As the title says this particular update fails to install. It tried to automatically one day and still does every time I shut down my laptop.

Error code is: 80070005

CBS zip is included as attachment.

Have thuroughly checked my computer for viruses and malware and its totally clean, also went through steps to remove any corrupted files but it still wont install.

Help greatly appreciated.

A:Windows update KB3035583 fails to install

I can't see any attachment?

That said the 70005 error does have at least one known cause...
https://support.microsoft.com/en-us/kb/968003

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Answer Match 60.06%

How do I get this Windows 10 Update notification telling me I can get a free upgrade to Windows 10? All websites say to remove KB3035583. but the problem is, KB3035583 is NOT installed on my computer. it is NOT listed in my installed updates but I STILL have this icon bugging me to upgrade! How do I remove it if KB3035583 is not even installed on my machine? I uninstalled it and hid the update ages ago but the notification mysteriously returned even without the update installed!

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Answer Match 60.06%

Hi there,

I run IT for a 70 people who are all running Windows 8.1.  I'm not seeing the Windows 10 reservation screen on their machines to which I have seen and activate don my home machines.

All updates are pushed out via my WSUS but the required update (KB3035583) is not showing in my WSUS.  It is available as an optional update if I choose to search Window's updates for updates. 


Naturally I want this to be pushed out via WSUS to save time.

Any ideas would be much appreciated as I can't find anything online.

Thank you. 

A:Windows 10 reservation update (KB3035583) not showing in my WSUS

Hi, 
One of the files deposited by KB3035583 in the folder "GWX" -- some have interpreted that as "Get Windows 10" -- is "config.xml," which includes a long list of instructions on how the ad-based notification system will work.

The additions were atop the previous (EnableEnterpriseSku)false(/EnableEnterpriseSku) and (EnableDomainJoined)false(/EnableDomainJoined), that blocked the ad campaign from Windows Enterprise, the corporate edition available only through volume licensing deals,
and barred it from Windows devices that connect to a network domain. The latter would rule out the notifications' appearance on devices running the Pro edition, such as Windows 7 Pro, when they're joined to a corporate domain.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

13 more replies
Answer Match 57.96%

Recently had a few people stay in my home for a few days. Common courtesy had me give them permission to use my computer when they needed to, but once they departed, I decided to run a scan on the computer. 
Free Trial Avast comes up clean.
Free Trial Malwarebytes is a bit different:
 
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 5/23/2014
Scan Time: 11:09:25 PM
Logfile: 
Administrator: Yes
 
Version: 2.00.2.1012
Malware Database: v2014.05.24.01
Rootkit Database: v2014.05.21.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 8
CPU: x64
File System: NTFS
User: Tameka
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 267992
Time Elapsed: 13 min, 50 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 1
PUP.Optional.Spigot.A, C:\Users\Tameka\AppData\Roaming\Search Protection\SearchProtection.exe, 724, , [062bb5a0b3c82412a25f003c31cf629e]
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 1
PUP.Optional.MyEmoticons.A, HKU\S-1-5-21-934097189-4001693668-3402004547-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Search Protection, , [32ff9fb6f7843cfa041e7e23bb47f30d], 
 
Registry Values: 1
PUP.Optional.Spigot.A, HKU\S-1-5-21-934097189-4001693668-3402004547-1001-{ED1FC765-E35E-4C3D-BF15-2... Read more

A:PUP.Optional.Spigot.A, PUP.Optional.MyEmoticons.A, PUP.Optional.SearchProtection

Update:
Malwarebytes blocked PUP.RiskwareTool.CK from doing something (this was outside of a scan). 
A quick Google search has led me to understand that this particular PUP is not an issue? Is this true?

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Answer Match 57.12%

A year ago, I tried Windows 10 on my SONY Laptop, but had to uninstall it, and reinstalled Windows 7 Home Premium.
Thereafter, I was notified to install an optional update for the ATI Mobility Radeon HD 4250. Ever since then, I go through days of getting a green video window for Facebook and sometimes youtube videos (but 90% with Facebook videos).
Contacted Facebook but they are useless. Downloaded Flash player many different times, but no luck. Sometimes I can disable hardware acceleration and or check it, however, other times I can not see if hardware acceleration is enabled for HTML5 videos. I have
reinstalled the AMD ATI Mobility Radeon HD 4250 drivers several times, but the problem still comes and goes for days.
IMPORTANT NOTE: FIREFOX DOES NOT HAVE THIS GREEN VIDEO WINDOW PROBLEM AT ALL.
ONLY INTERNET EXPLORER 11 (SP1)
In the Action Center (under Maintenance) I keep getting a Hardware Error message. And try to download the fix but get ...
This solution could not be downloaded


Most likely causes:

Your computer was unable to download the solution at this time. Check to
make sure your computer is connected to the Internet, and then try to download
the solution again later.



BUT MY INTERNET IS GOOD.
Also here is a report of the Kernal problem:
Source  Windows
Summary  Video hardware error
Date  1/2/2016 1:50 PM   (many different dates appear here)
Status  Soluti... Read more

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Answer Match 56.7%

The update is called:
nvidia - Graphics adapter WDDM1.1, Graphics Adapter WDDM1.2, Other hardware - NVIDIA GeForce GT 425M.
After installing it, whenever my laptop tries to use the Nvidia card, I get a blue screen and the system restarts.
I looked in installed updates to uninstall it, and it is not there.
I did a system restore to four days before I installed it, and I still get the same effect. Lastly, I installed some older nvidia drivers that used to work using the clean install option, and I still have this problem.

A:Optional update in windows update is giving me a blue screen.

It looks as though the update changed something in nvlddmkm.sys, and for some reason, it wasn't changed back when I did the system restore. I have no idea how to go about fixing it.

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Answer Match 54.18%

It appears as an important update.
https://support.microsoft.com/en-us/kb/3035583

If you do not want this app installed in your computer, hide that update instead of installing it.

Note: This update should appear in computers that are running Windows 7 SP1 or Windows 8.1.

-------------------------------------------------------------
 

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Answer Match 53.76%

Advanced micro devices,inc-Graphics adapter wddm1.2-amd Radeon HD 6310 Graphics is this update important? I found it on my update list so I was just wondering if its okay to update also, what does this update do?

A:Optional Update

It is clearly an 'update' for the device driver for your graphics adapter, but I do not know what in particular that update fixes or improves about it.
 
Device drivers are small pieces of software that are the link between Windows and the various pieces of hardware on the computer. If Windows or wants to draw something on the screen, it gets the device driver for your graphics adapter to do it.. Device drivers are specific to the exact model of hardware that they are designed for, and sometimes to that hardware being used on a particular model of computer.
 
I am a bit wary about accepting device driver updates from Microsoft updates, but do not ignore them. In particular, I would think carefully about this one, and ensure that the update matches the driver already installed on your system. My reasoning being that device drivers can be issued through four different channels (each subtly different).
 
The Manufacturer of your computer. If you have let's say a "Bloggs model X1000" laptop - The most appropriate driver updates might well come from "Bloggs" themselves... They will know how best to use that model of graphics adapter in their system, and might have modified the drivers (or include specific support software) that they supply to best match their system.
 
The Manufacturer of a separate add-in card that you separately purchased for your computer. The card manufacturer will know how best to use that model of graphics adapter in their system, and mig... Read more

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Answer Match 53.76%

I have a
Gateway One All-In-One Desktop with Intel® Pentium® Processor - Microsoft Windows 7 Home Premium Edition 64-bit operating system preinstalled.Optional update:
I recently went to the Critical Updates and saw the following:

"Intel Corp - Display Mobile Intel (R) 4 series expires chipset family" - 21 MB (which is quite a large update)

Just what is this update and should I install it? This is our grandson's computer and we would not want to cause any problems or damage by installing this Optional Update. Nothing appears to be wrong with our graphics, etc.
Please advise and thank you.
Alice Z
 

A:Optional Update

I installed this onto my laptop and considerably improved the graphics on it.
 

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Answer Match 53.76%

My computer automatically updated today. Upon going through the list of updates there where two optional updates one for English and the other for CXT-Network-PCI soft data fax modem with smart CP. What are they? Do I really need them? I checked the Microsoft help thing when your right click for info. All I could get was it was a driver and nothing else.

A:optional update

You must have this kind of card on your system using Windows drivers, then when there is a new driver WU propose it to make an upgrade.
My personnal advise regarding WU setup is to look for updates letting you the choice to download and install them.

2 more replies
Answer Match 53.76%

There have been a lot of problems reported the last few months where Windows Update is very slow and takes a long time.
I just checked my W7 Updates and a new update KB3102810 was published yesterday (2015-11-03)
This update might help fix this, but it also includes a fix for updating to Win 10.

Read more here:
https://support.microsoft.com/en-us/kb/3102810

I also get the "same update" offered for W8.1 as KB3102812 described here:
https://support.microsoft.com/en-us/kb/3102812

A:New optional update

I promptly hid KB3102810 and another optional one when they came through recently; I still have two important ones from yesterday pending (KB2758857 and KB3067904); I'm waiting to see if anyone reports problems or not. I haven't had any trouble with windows updates taking too long to do its thing and I don't need a fix for updating to Win 10 because that simply isn't going to happen. In fact, I suspect the ones who have been having trouble with updates also have the Win 10 nagware, etc. installed, which I do not.

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Answer Match 53.76%

Received the following update from M$ today, not sure what it is wanting to do -

"nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware - NVIDIA GeForce GTX 260

Download size: 252.2 MB

You may need to restart your computer for this update to take effect.

Update type: Optional

nVidia Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware software update released in February, 2015"

Could someone shed some light on this ?
Thanks

Joe

A:Optional Update - not sure what it is ?

This is an update to your NVidia graphics card drivers, etc. It is optional because it is not necessarily required.

I personally always go to the manufacturer's (NVidia in this case) support site and get the latest drivers from there if I feel I need to update them.

Paul

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Answer Match 53.76%

I opened Windows Update and only listed was an optional update. I didn't update at that time and when I went back to update I could not find the optional update. Ihave Windows 7 Home premium 64 Bit. I looked for updates again but it said everything was up to date. How can I find that update.. I'm not really good with computers any help will be greatly appreciated. I have one other question if you don't mind.

I have to Unzip a ZIP-file with WinZip and save the content to my hard
drive. Then use the unzipped EXE-file to run a program. This sound simple enough, I guess, if you know what you are doing. Where can I get this WinZip program that will run on Windows 7 Home Premium 64 Bit.

One other question. A program that I want to install supports Windows 7 64 bit in 32-bit emulation mode. What does that mean and how do I run this program.

Thanks again for all your help and cooperation. Have a good evening.

A:Optional Update

Welcome rottikid,

For the update it was probably for MSE if that's your Anti-Virus, You could just look at Installed updates and see if it is there.

As for WinZip you can get it here WinZip - Free software downloads and software reviews - CNET Download.com There might be something else you can use too, someone else might know more about that.

Usually people will download a zipped file to their desktop or downloads area by clicking save instead of run when prompted. (see Below)

And for the 32 bit emulation I don't know the technical answer but 64 bit windows has 2 sets of programs files, Program Files (64bit) and Program Filesx86 (32bit).

Hope that helps you out some.

Derek

5 more replies
Answer Match 53.76%

do i have to install this update?

A:optional update

Hello SpeedDial,

No, you do not have to. It's just to let you know that there is a new optional driver version update. If you do not want to install it, then you can hide it to not see it anymore in Windows Update. However, you might give it a try since it is a new version that may help improve your graphic card's performance. If not, you can always rollback to the previous driver version.

Hope this helps,
Shawn

7 more replies
Answer Match 53.76%

Does one need optional updates? The reason I ask is until recently i've had no problems with any update.This one just refuses to install Realtek PCIe GBE Family Controller.(Error code 800F0203)Went through all the chanels, still no install.
 

A:optional Win 7 update

Jetsguy: Just a word of caution.... It may be best to not load optional updates from Microsoft for hardware or software not related to Microsofts products. To update those non-related programs or hardware go directly to the manufacturers website and get updates there.
 

3 more replies
Answer Match 53.34%

There was an optional Windows Update today to remove GWX.

Someone mentioned online months ago that adding 'old' to the GWX folder stopped it from popping up messages, which is what I did and it seemed to work.

I have now installed the optional update to remove all trace of GWX, restarted, but the GWX folder is still there.

I'm thinking that because it had 'old' at the end of it, it was not removed?

I tried deleting the GWX folder, but I was denied permission to do so.

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Answer Match 53.34%

Is there a way to get rid of optional update notifications so they don't persist and just become annoying?


I got one now to install Bing. I don't know much about Bing; but I think it's a search engine. I use google and don't need another search engine. I don't want to reminded to install it everytime I get an important update notification for the next five years or so that I plan to have this computer.

A:Optional Update: How Make It Go Away?

Right click on it and select "hide update".

2 more replies
Answer Match 53.34%

Anybody aware of this update? Why is it is listed under Optional?...



Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: January 2014 (published 14 Jan, 2014)

I installed it on laptop. Hasn't blown anything up (yet)

A:KB2911106 - Optional Update?

"Optional" means it is not a security update, it just fixes bugs and deficiencies. You can get more info with a right click.
Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: January 2014

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Answer Match 53.34%

Went ahead and installed this optional update this evening. My PC got stuck at the "Preparing to configure Window. Do not turn off your computer" screen.

Had to boot in Safe Mode and do a System Restore.

Just wanted to let people know. It might be a good idea to do a complete backup (image) of the disk before installing the update, just in case System Restore fails for some reason...

A:Optional Update KB3172605

Hi and welcome to SevenForums,
Odd but it is always recommended to create a system image before downloading and installing any updates
Most of use here use Macrium reflect free
Imaging with free Macrium

The issue you refer to is not on the Known issues though :/
Thanks for letting us all know
July update rollup KB3172605 to replace June's KB3161608

1 more replies
Answer Match 53.34%

I keep windows 7 installed laptop as backup. Today I started it & ran windows update. Without looking into details, I chose all of them & installed them. But, one of them was optional update for atheros wifi adaptor. Now after rebooting, my wifi connection is gone, device manager doesn't recognise wifi adapter, & i can't roll back driver as adapter is not available at all. The windows update doesn't show any of the optional updates. Plz help

A:Help in removing optional update

Can you not find it by searching (top right) in Installed Updates screen? Enter name like kbXXXXXXX only numbers don't find anything for me.

Installed Updates either from Windows Update window or Programs and features-Installed Updates

8 more replies
Answer Match 53.34%

Hi, I recently bought new monitor AOC 2460 and today saw among the optional updates the following AOCision Peripherals, Inc.-Display-AOC 2406. What is it and should I install it?

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Answer Match 53.34%

I can not locate optional updates downloaded from Windows Update site and "confirmed" as successfully installed. I checked on View installed updates in the Program and Features caption in the Control Panel. The updates that are there are those categorized as Critical, High Priority or Important. The rest of those categorized as Optional are nowhere to be found, though confirmed as successfully installed in the View Update History in the Windows Update site. Can anyone please help.

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Answer Match 53.34%

I had a weird optional update appear today unsure what it's for and I haven't seen it before! Any idea's what it may be and what for?

A:Optional Window Update

It looks like something for a printer I wouldn't worry about it download it if you want or just ignore it.

1 more replies
Answer Match 53.34%

Hello, I'm confused about Windows 8.1 Optional Update. There are 2 updates in optional tab. Should I update those files ? What would happen after I update ? I'm confused because those are not Important updates but Optional.

Here is the screenshot.


Thank You!

A:Windows 8.1 Optional Update

I always do as these are fixes for non-critical problems and will keep your system at optimum performance. I would do KB2962409 first as that was released in June, then do the KB2967917 which is a July update.

Jim

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Answer Match 53.34%

After installing August ATI driver update (and the other prioritymy system became unstable and would BSOD. After rolling the ATI driver back the system returned to a stable state. Windows 7 home premium 64 bit, 8 gigs, AMD Athlon II X3 450 Rana 3.2GHz Socket AM3 95W Triple-Core Desktop Processor ADX450WFGMBOX,

XFX HD-485X-ZNFC Radeon HD 4850 1GB 256-bit DDR3 PCI Express 2.0 x16 HDCP,

ASUS M4A89GTD PRO/USB3 AM3 AMD 890GX SATA 6Gb/s USB 3.0 HDMI ATX AMD Motherboard

I would be interested if anyone else has had this problem.

A:recent optional ATI update

saultsage, welcome to the Seven Forums?

First question is, what August update? AMD hasn't released one in August yet and the current driver from them is the July Catalyst 11.7,

Latest AMD Catalyst Video Driver for Windows 7

of which I haven't seen any reports of BSOD's occurring from. Didn't happen to get it through Windows Update did you? If so do yourself and your computer a favor and the next time you see one offered, set it to hidden and forget about it. For video card updates do not get them through Windows Update and only ever get them directly from the card manufacturer's (AMD or Nvidia specifically, not the respective card makers as all they will have is what AMD and Nvidia have).

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Answer Match 53.34%

Update for Windows 8.1 for x64-based Systems (KB2995388)









Download size: 61.3 MB - 61.5 MB
You may need to restart your computer for this update to take effect.
Update type: Optional
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
More information:
http://support.microsoft.com/kb/2995388



How do I determine if these "optional updates" are really necessary for my Laptop?
Here in South Africa ADSL is slow, and expensive I have a 4Mbps connection, and I have a data cap of only 10 GB per calendar month.

The never-ending MS updates depletes my data allowance, and I have always wondered how important the "Optional" updates are.

I would appreciate forum member's input on this

A:Optional Update KB2995388 ... is it really necessary?

I normal go for them all just to be sure (my internet is half your speed)

But have a look in the link you quoted and see if any of the improvements affect you

For example one of the fixes is an issue playing MP4 files, I have the problem mentioned so hopefully this should fix it

It's optional so wont harm anything if you ignore it

5 more replies
Answer Match 53.34%

Does anybody have any idea why Microsoft would offer the Bing Bar as an optional update, I installed it, but thought it was kind of weird for them to be offering it to us through Windows Update, as when I tried it I did it manual from the internet

A:New Optional Update from Microsoft

Hello Techtitan,

If you already had the Bing Bar toolbar installed, then it would see updates for it in Windows Updates if you had the "Give me updates for other Microsoft products....." setting checked.

OR

If you had the Show me detailed notifications when new Microsoft software is available setting checked.

Updates: frequently asked questions






Quote:
Software notifications will periodically let you know about new programs that can enhance your experiences with your computer and the Internet. You can choose to receive detailed notification messages letting you know when a new program is available for download and installation. When you get a notification, you can review what's being offered, and get more details. You can install the programs if you like what you see. The notification will appear for a limited time, and you can close it if you're not interested.


Hope this helps.

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Answer Match 52.5%

This is getting ridiculous !!!

From July 12th to today 29th, I had installed a total of 33 optional updates entirely about MSE. ( I use manual update method )

I am think of going back to Avast free edition !!! This MSE optional Update is B.S.

A:MSE optional update - just ranting. It's not a problem.

They average 2-3 a day so you may have even missed some.

I have mine set to run a quick scan everyday with "Check for ther latest virus and spyware definitions before running a scheduled scan" selected. So it updates automatically every day, but only once a day when the scan runs. So I suppose I'm missing at least one update each day but they are cumulative and for me it works fine.

I could probably get at least one additional update by adjusting the time I run the quick scan but I know that the way MSE auto updates is a bit odd. When I first was using it I let it install it's own updates without running a scan and it was kind of strange how it did it so I went with to quick scan everyday option. Works for me.

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Answer Match 52.5%

With the recent advent of MS sending out "tracking updates" for Windows 7 users, I have become leery of any updates including this one which is optional. Not very much info and pretty ambiguous.
https://support.microsoft.com/en-us/kb/3083324

A:Windows Optional Update (KB3083324)

I pretty much hide all optional updates and only do Security Updates. As far as Optional Updates go, I look through each and decide if I really need it. For instance I did not install an optional update regarding the Russian Ruble or Lithuanian currency.
 
I do not understand what Microsoft is doing with these Windows Update Client updates. KB3075851 was for August and now they are pushing another for September? I update fine and hide these Client updates. I also make sure I check Do not install updates, only notify me and I uncheck Give me Recommended updates the same way I receive important updates.

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Answer Match 52.5%

Hi, I've just had a new optional update appear in Windows update that I can't find any information about, it's a keyboard driver from an LXD company, my keyboard is made by Zalman so I thought I just wanted to ask what this update actually does before I install it.

A:Optional gaming keyboard update

I've had one from Microsoft for my Sidewinder X4 sitting there for ages but I haven't installed it. If there's no performance issue with your keyboard I'd just leave it, or set a Restore Point prior to installing if you do feel inclined to install it.

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Answer Match 52.5%

I have two computers in the house on 8.1. I noticed yesterday that on one computer, a certain update was listed as optional, while on the other computer it was listed as important (ftr it was update 3132080). This is not the first time I've noticed that an update is listed differently on the two computers. Anyone know why this is? There really isn't much difference in the setup between the two computers.

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Answer Match 52.5%

Hello, I just got on my laptop like normally and randomly a window popped up saying "You may be a victim of software counterfeiting." This scared me half to death because I have no idea what to do about it. I checked other forums about it on several different sites, some saying it's a virus such as ransomware and others saying it is legit. 
Here is what the alert looks like: http://www.kodyaz.com/images/windows-7/you-may-be-a-victim-of-software-counterfeiting.PNG
I have no idea how to fix this problem; any help would be greatly appreciated, 
-Meghan
 

A:"Optional update delivery is not working"

Hi DJAkari- Hello and welcome to The Bleeping Computer Forums . My name is Fastwalker and I will be helping you with your computer issues today. Resolving malware issues may or may not solve other issues you have with your machine.Please take note of some guidelines for this process:- If you do not make a reply within 5 days, we will have to close your topic.- You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic where you can choose email notifications. The topics you are tracking are shown here(Insert Link)- Please refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Also, please do not take any advice relating to this computer from any other source throughout the course of this fix.- If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.- Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.- Please reply using the button in the lower righ... Read more

3 more replies
Answer Match 52.5%

An optional update for the Dell ST2210 was recently issued, but I can find no actual description of the update's purpose. I have googled. I have also registered and attempted to ask in the Dell Community, but without success, for I cannot work out how one does post there.

I hope someone can help me to where full descriptions of such updates are to be found, and also perhaps with the other problem.

A:Optional update for ST2210 monitor

Is it appearing in Windows Update? If so, it is likely a new driver, and should be safe to accept.

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Answer Match 52.5%

Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 - Intel(R) HD Graphics 3000

Download size: 59.5 MB

You may need to restart your computer for this update to take effect.

Update type: Optional

Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 software update released in January, 2015

Keep getting this error message not sure if it's because I've already updated to it and it's a repeat update This is the first time I remember ever seeing this update that I remember. Or if the one I have is better. I have tried to download it several times and it fails every time.
WindowsUpdate error _80070103" "WindowsUpdate_dt000"

Thanks,
Vera
 

A:Solved: Can't do a system update *Optional*

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Answer Match 52.5%

I opened up and saw the windows update options which included:
- Cumulative security update for IE9 kb2809289 (27Mb) (ticked by default)
- IE10 (69.1Mb) (unticked by default)

Would be ok to untick the ie9 update and tick the ie10 - which would mean that windows update will uninstall ie9 and install ie10?

A:Optional windows update IE10 and IE9

I found out why IE10 update option was unticked by default. It happens to need a platform update installed first which can cause problems. I'll let IE9 be for the meantime.

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Answer Match 52.5%

This optional update installs on Windows 7 SP1 and Windows 8.1 Update 1 computers. It's for the download and install of Windows 10.

Update for Windows 7 and 8.1 silently installs Windows 10 downloader - Myce.com

Hopefully someone on here can make this a topic for everyone to read.

A:Optional Update KB3035558 Information

Thanks Jesse for the information.

5 more replies
Answer Match 52.5%

This optional update installs on Windows 7 SP1 and Windows 8.1 Update 1 computers. It's for the download and install of Windows 10.

Update for Windows 7 and 8.1 silently installs Windows 10 downloader - Myce.com

Hopefully someone on here can make this a topic for everyone to read.

A:Optional Update KB3035558 Information

Interesting, Think I read about this a while back, just checked though and this update installed for me on Saturday

Hope its not an auto download, on one PC with my slow BB its a pain, if all 4 of my devices decided to download at the same time it would be a nightmare

5 more replies
Answer Match 52.5%

I wasn't doing anything but watching a video on youtube and I got this pop up

looks like something here: http://blog.unlockforus.org/2010/01/windows-7-optional-update-delivery-is.html

A:Optional update delivery is not working

Was it actually unlockforus, or just a similar pop up ?Those are very sketchy details. Was it a torrent video, a specific video, a porn video, or don't you remember what you were even watching ??If you are concerned about it being an infection, maybe you could post in the Am I Infected area of the forum.

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Answer Match 52.5%

Microsoft lists this as an optional update. I am running Windows 7 upgrade over Vista and have had a lot of problems with permissions and so am disgusted with Microsoft right now and leery of installing any more of their crappy software.

Is Silverlight the typical Microsoft crap or something you think I should install?
 

A:Microsoft Optional Update Silverlight - yes or no?

The critical and hardware Microsoft Updates are very necessary. Silverlight enhances some Internet video playback. I view Netflix streaming video. Without installing Silverlight, I couldn't do this viewing. If you use Windows Live, Silverlight is necessary for those features, When you upgraded to Windows 7 over Vista, you should have backed up your files and deleted the Vista partition on the hard drive at the start of the Windows 7 install
 

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Answer Match 52.5%

Hi, 
I'm having a problem installing updates KB3035583 as well as KB2952664. When using the Windows Updater it says it is installed successfully, however when I check for the update using a Command Prompt it is not installed. Nor it appears under the Add
or Remove Programs (updates section). 
I've also tried installing it from the http://download.windowsupdate.com/d/msdownload/update/software/updt/2015/05/windows6.1-kb3035583-x64_d6308e28c41fcbd15695343d83709ed1c4bf5812.msu
It says Installation successful, but it's still not installed.
Any idea how to solve this problem, please?

A:Windows Update KB3035583 won't install on my Windows 7

Hi Dusan,
How did you get the download link?
After a deep research, I found this kb is only available to download from windows update automatically and I haven`t found any official resources to download this kb manually.
To ensure the safety of the system files, please perform a full scan with antivirus software.
Here is a link for reference of KB 3035583.
Update installs Get Windows 10 app in Windows 8.1 and Windows 7 SP1
https://support.microsoft.com/en-us/kb/3035583
Best regards


Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

4 more replies
Answer Match 52.08%

This was an option update that i accidently installed without knowing what it was,

Intel Corporation - Display - Mobile Intel(R) 4 Series Express Chipset Family

It has messed up my resolution and i can no longer fit it to how i want, there are only 2 different screen resolutions i can use. Also, i cannot run applications such as YouCam that came with my Laptop + windows 7 beause i "do not have the VGA software" or something :/

I go to device manager and uninstall this, but everytime i turn on my laptop again, the screen resolution is still messed up and then the driver will install itself again.

I find this really annoying how i cant have my screen resolution back

I really hope someone can help

THanks in advance

A:A Windows optional update has messed up my screen, help

If you're "un-installing" the driver, you could try "rolling back" the driver.

Maybe this will give you the result you need.

You may want to move to the newer driver eventually, so hopefully you can find a more permanent solution.

After you roll it back, hide it from WU

1 more replies
Answer Match 52.08%

Due to a problem with BITS I cannot currently download updates using Windows Update. I can download them manually and install them from the Microsoft website. Unfortunately I can only find the required updates but not any of the optional ones. Does anyone know where I can find these? Even if I search for the update number the search comes back empty. Also, if you would like to help with the BITS problem please look at my profile to find the other thread.

A:Can't use windows update - Where can I find optional updates?

Let's fix BITS instead.

Please download the Farbar Service Scanner from

Farbar Service Scanner Download

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

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Answer Match 52.08%

So, okay, an optional update showed up this morning to remove some broken Lenovo software: https://support.microsoft.com/en-gb/kb/3107998

But this machine I'm typing at is an ancient-ASUS-motherboard machine, not a Lenovo.

Now, in this house there IS a Lenovo laptop (that has yet to be updated, probably, since it's early morning and my daughter carried it into her room so I can't yet get to it...).

Did Microsoft distribute this "Lenovo Fix" optional update to regular nonLenovo PC users?

Or did Microsoft get their database(s) confused and think this aAm machine is a Lenovo machine?

Or what?

A:Optional update kb3107998 for certain Lenovo computers

Got a Dell here, yet was served the same recommended update.

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Answer Match 52.08%

This update is now appearing as optional update available on my pc's. Any problems with this? I am running scared about installing "optional" updates since the last two month's fiascos. KB2975719 is correct number - sorry for mispost originally . For now, I have just "hidden" this update - afraid to try to install it.....lol. Microsoft has gone completely berserk with Windows Updates, it seems.

August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Note it says This update is released on September 2, 2014.

A:KB2575719 Appearing as Optional Update Sept 2

I guess it's a fix for the original version from last month's bug. That shows up today as an update for me also, even though I still have that KB installed. I wonder if the original (buggy?) version needs to be uninstalled first?

65 more replies
Answer Match 52.08%

Hi there
 
Noticed my laptop was running a bit slow tonight so did a Malwarebytes scan - it found the aforementioned threats.
 
I quarantined them after the first scan and rebooted, did a further scan and they're still there.
 
Any help on removing them would be much appreciated.
 
Have enclosed a Hijackthis log... do you need the DDS logs as per the thread at the top of this forum?
 
Thanks in advance!
 
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 00:10:26, on 22/04/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16521)
Boot mode: Normal
 
Running processes:
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Users\David\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
C:\Program Files (x86)\Audible\Bin\AudibleDownloadHelper.exe
C:\Program Files (x86)\NETGEAR\WNDA3200\WNDA3200WPSMgr.exe
C:\Program Files (x86)\Common Files\Panasonic\PHOTOfunSTUDIO AutoStart\AutoStartupService.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\ProgramData\Anti-phishing Domain Advisor\visicom_antiphishing.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Users\David\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Digiguide TV Guide\digiguide.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome... Read more

A:Malwarebytes has found PUP.Optional.BrowseFox.A and PUP.Optional.Webconnect.A

Good evening.
 

do you need the DDS logs as per the thread at the top of this forum?

 
Yes, that's why it's there. HijackThis has not been seriously updated in some time and so is not considered worth the hard drive space, although I suppose that it acts as cheap advertising for Trend Micro.
 
Will you also let me have a copy of the detections that MBAM is finding. You can paste them into your next reply from the Logs Tab in MBAM.

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Answer Match 52.08%

  OK I am a moderate security guy trying to learn more from the REAL Security PROs. I was looking for server 2012 Installing and Configuring study material FOR FREE of course and got in a little to deep. I use Zone alarm firewall Free version and Malwarebytes religiously. As well as MSE as my regular day to day antivirus. Now normally I would not dig as deep as I did this time to get so ROOTKIT infected.
  Recently I ran GMER and found a lot of RED in the registry; Files and other important places so I figured I need to reimage my machine......! I also ran Kaspersky's TDSSKiller and it came back clean?? I will attach the Kaspersky log below... Now I also use CMS Product Ultimate BounceBack version 11.4.0.29, I believe so I can make all this go away with a backup reimage. But I am pursuing my Server 2012 MCSA and eventually want to become Security focused. So I have all the Rootkit tools and have played with them in the past but in my experience it has always been best to completely reinstall the OS version, Whatever the OS may be at the time, and move forward because otherwise you are never going to completely clean the machine. Not to mention, the time saved by doing this speaks for itself. All that being said I would still like to get a better understanding of this from a Security standpoint..... I am running a Windows 7 Professional Elitebook 8650p laptop with 240GB Crucial SSD and 16GB RAM.This time around I am going to use a HIPS such as Winpatrol but want a so... Read more

A:PUP.Optional.YourFileDownloader and PUP.Optional.InstalleRex believed rootkits?!

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/537537 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

4 more replies
Answer Match 51.66%

Let me begin by saying that I don't know much about computers.
About a week ago I was having issues with my pc. I finally had the geek squad tech online people fix it. I think that one thing they did was to back up pc. I'm throwing this out there in case someone thinks this may have something to do with my issue.
When Windows 10 first came out I reserved it. I may install it sometime but not right now. I have the Windows icon on desktop and when I click on it and go in it says "theres nothing you need to do right now. You'll get a notification on your pc when windows 10 is ready to install." Also in there it says "Your upgrade is reserved"
I'm wondering why does this optional update (Update to Windows 10 Home) keep trying to install each time I start my pc?
Yesterday it downloaded to the point where a contract looking thing came up and wanted me to either accept or decline something. I did not read the whole thing or click either option. I finally got the download stopped and that was that.
I do not know what to do. If this downloads and install will I have windows 10?
Is it possible that if there was a backup done maybe the powers that be doesn't realize that I already have it reserved?
One more thing. Theres a Windows Defender important update that keeps failing. When I try to manually download it and install it the windows 10 update automatically starts to download. I also have important updates set to automatically download.
I ... Read more

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Answer Match 51.66%

I just got an optional Windows Update titled: "Advanced Micro Devices Inc - Other Hardware AMD SMBus" (30kb) and I haven't the faintest idea what or why. I did not install it, but just "hid" it for now. Can anyone help me understand what this is and why it's being shown as a Windows Update? Appreciate any help. Thanks.

A:Windows Update Optional - Advanced Micro Devices Inc

Here's what I get when I click on "more information" for the update:

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Answer Match 51.66%

Hi ,,, When you vist microsft update page and there are Optional software updates should i install them,,, i have installed all the High priority updates
 

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Answer Match 51.66%

Apparently I already have a version of this on one of my computers because the optional update failed to update and said there was already a version on the computer. I am running Windows 7 upgrade over Vista on this particular machine.

I am having all kinds of permissions problems with this machine and am very disgusted with Microsoft right now and really want as little of their crap software on my machines as possible. Is Windows Live Essentials worth keeping? I don't use it but maybe that is because I don't know what to use it for.
 

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Answer Match 50.82%

I installed this optional Windows Update (a huge mistake I now realize) labled "nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Graphics Adapter WDDM2.0 - NVIDIA GeForce GTX 1080", and after restarting the computer, I suddenly lost the aero effects to my computer.

The first thing that I noticed when I started up the computer again was that it had suddenly changed the screen resolution to 800x600 and rearranged my desktop icons, but I was able to put it back to its proper resolution. When I noticed the transparency gone from the explorer bar, I right-clicked on the screen and selected "Personalize" to fix it, only to notice at the bottom the message "Troubleshoot problems with transparency and other Aero effects".

After opening up the troubleshoot to find the problem, there's a message saying:

"Update the drive for your video card.

The current video card may support Aero with a driver that is compliant with the Windows Display Driver Model (WDDM). Contact the manufacturer of your computer or video card for a WDD-compatible driver".

How do I fix, please?

A:Windows 7 optional update suddenly removed aero effects

I did a system restore and now I got it back. :'D

Never downloading that update again.

2 more replies
Answer Match 50.82%

Hi Folks-
Been trying to eradicate PUP.Optional.Spigot virus. Now the Outbrowse has shown up.
Have tried to use Malawarebytes, Kaspersky Rootkit killer, AdWdleaner. Gets rid of it but shows up almost immediately. 
Seems to be in this location-
 
 PUP.Optional.Spigot.A, C:\Users\Ericsun\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (   "homepage": "https://search.yahoo.com/?type=994519&fr=spigot-yhp-ch",), Replaced,[267b049c215a3006d998c51aa4607a86]
 
______________________________________  
 
 
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 10.0.9200.17028  BrowserJavaVersion: 10.65.2
Run by Ericsun at 16:14:01 on 2014-08-07
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3037.1494 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Micr... Read more

A:Can not remove PUP.Optional Spigot. Also PUP.Optional.Outbrowse

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/543666 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

8 more replies
Answer Match 50.4%

Hello everyone,

I just came to realize the Windows Update window does not show the usual thirty-something available optional updates (last time I checked it was all the language packs and an ATI driver update), only 1 available important update.

Moreover, if I try to select the updates I want to install, the "Optional" tab is completely missing from that window. I haven't hidden any of those updates, nor are they listed as hidden under the appropriate menu.

Have any of you experienced something like this? What should I try to get them back?

Thanks.

PS: I've attached a screenshot of the situation.

PPS: It's been a month or so since I last checked for updates, so I don't exactly know what might've happened that got those updates disabled.

A:Windows Update optional updates (incl. language packs) disappeared

Click on the "View Update history" in the left panel, you might already have installed them.

Also, have you installed the SP1?

9 more replies
Answer Match 49.14%

this is a work computer, so I'll only be around 10a-5:30p EST.  "Computer guy" came about 6 weeks ago, ran Combofix, left.  After that, I  noticed that Conduit hijaked the browsers.  Uninstalled what toolbars I could find, changed settings in IE and Chrome, seemed to be gone. Still no symptoms.  Last week I saw the unsupported or unfound file image in the shortcuts next to the start menu, ran MBAM again, found this, deleted. ran other scans in safe mode w/networking, seemed clean.  Ran a scan just because today, no symptoms, 45 objects found.  Deleted again.  ran TDSS, found a partition. Don't know enough to comfortably delete.  Here's the DDS log.  I hope you can help quickly. My boss wants me to call the "computer guy" again, who I have no faith in, because every time we pay him to "fix it" I end up having to come here and get help because he doesn't actually fix anything, but still cashes the checks.
edit:1:46pm EST  Avira just popped up with detections of TR/Trash.Gen and TR/Drop.Softomat.AN in the System Volume Information folder, as both .exe and .dll under real time protection.
 
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 10.25.2
Run by Owner at 12:56:02 on 2013-08-06
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.3033.2209 [GMT -4:00]
.
AV: Avira Desktop *Enabled/Updated* {C19476D9-52BC-4E93-8AF3-CCF59F7AE8FE}
.
============== Runnin... Read more

A:PUP.Optional.SearchProtect.A, PUP.Optional.Conduit.A

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click on Delete tab follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).=== Please downloadJunkware Removal Tool to your Desktop.Please close your security software to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete, depending on your system's specifications.On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.Please post the contents of JRT.txt into your reply.===Third party programs if not up to date can be the cause of infiltration an infection.Please restart the computer before running this security check.Download Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the on... Read more

9 more replies
Answer Match 49.14%

Hello,
I ran Malawarebyes and it said that some of my registry keys are infected. It quarantined them but I just want to make that there isn't another step I have to do to make sure its gone. Below is the log. Thanks!
 
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
Database version: v2013.12.11.06
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16428
Tisha :: TISHA-HP [administrator]
12/11/2013 7:24:11 PM
mbam-log-2013-12-11 (19-24-11).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 214460
Time elapsed: 11 minute(s), 9 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 6
HKCR\CLSID\{CC1AC828-BB47-4361-AFB5-96EEE259DD87} (PUP.Optional.Datamngr.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D717F81-9148-4F12-8568-69135F087DB0} (PUP.Optional.Bandoo.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\DataMngr_Toolbar (PUP.Optional.DataMngr.A) -> Quarantined and deleted successfully.
HKCU\Software\DataMngr (PUP.Optional.DataMngr.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\DATAMNGR (PUP.Optional.Searchqu.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Searchqu Toolbar (PUP.Op... Read more

A:PUP.Optional.Bandoo & PUP.Optional.Searchqu

Welcome JoRayne, to be sure we can do these.Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.Note: When using "Reset FF Proxy Settings" option Firefox should be closed.Download TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here....ADW CleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double click on AdwCleaner.exe to run the toolClick on the Scan button.A... Read more

8 more replies
Answer Match 49.14%

I just successfully upgraded my mom's XP machine to Win 8.1 cause of Microsoft's end-of-support for the old OS. It took the best part of a day backing up her files, installing and activating and then setting up new software on the new OS. It's not something I'd want to do again in a hurry and I'm a little concerned about this new update which I've just heard about. All this business of upgrading and updating is time consuming and stressful to me! I've set her updates to the recommended automatic setting, so what I want to know is: Will the update hijack her machine and install itself without warning once it becomes available or will it be an optional one that we can initiate ourselves? I'd rather it'd be the latter to be honest. She works from her home on her PC so any surprise down time while the patch installs is not desirable. The original 8 to 8.1 update on my own PC , took ages with several reboots so I'm kind of apprehensive about this new one.

A:Will 8.1 update 1 be an optional update?

Hello Nalydyenlo,

No worries. The "Windows 8.1 Update" will just be a Windows Update. You're not going to need to reinstall Windows.

Windows Update - Check for and Install in Windows 8

16 more replies
Answer Match 46.2%

is it a good idea to install the 26 "update for Windows 7" "kbxxxxxxx" updates that sit in the 'optional updates' section of my Windows Update notification bar. are they needed for anything? do they make my computer work better? what are they there for?

A:"Update for Windows 7" (in optional updates section)

Some optional updates are useful and should be installed, some like Bing related items, Silverlight aren't, since you don't mention the KB numbers it's really hard to answer that.

Post a screenshot of them.

2 more replies
Answer Match 46.2%

Hello,

1) Does optional windows update KB3135445 contain any software for promoting Windows 10, or is it restricted to just making improvements to Windows Update?

2) I understand that in Windows 10 there are reduced option settings for Windows Update, so please would you also confirm that update KB3135445 will make no changes to the options currently available in the Settings options for Windows Update in
Windows 7.

Please do NOT refer me to the Microsoft More Information bulletin for update KB3135445, as I have already read it, as it does not provide the information / confirmation I am seeking in the questions I have put here.


(By the way, the aggressive adware-style approach by Microsoft to promote Windows 10 as an upgrade, in my opinion, is causing its customers to question the trust they have previously placed in Microsoft updates.)

I look forward to receiving answers to the two (numbered) questions I have put above.

Regards,

Robert339

More replies
Answer Match 45.78%

I just recently received my last Windows update and with it, I had an optional update for my NVIDIA GForce 8400....so, I thought "cool", and went ahead and downloaded/installed it through Windows. Never had issues before doing it that way until now. I have my monitors set (obviously within Windows) to power-off after 10 minutes. However, when it comes back from that status (i.e. move the mouse, hit a key, etc.) it freezes for a sec, goes black AGAIN, and then brings the desktop BACK up again, this time giving me the message I attached below in a .jpg.

Anyone with the same hardware or driver set experiencing this same bug?
 

A:Windows 7 "Optional" NVIDIA update....

I never use Windows drivers, I always go to the source.

Use device manager to roll back the driver.

Then get the latest driver from Nvidia if you insist on upgrading it.
http://www.nvidia.com/Download/index.aspx?lang=en-us

.
 

3 more replies
Answer Match 45.36%

Hi all I got a " old laptop aspire 7720G" don't turn on much use as a back up pc, running genuine 8.1 Pro build 9600 32 bit x64 based processor, as I said don't turn on much but had on a good few days downloaded all updates but not been offered kb3035583 to upgrade to win 10 ??? and cant find online for my version of windows, would like to try as win 8.1 rubbish

PS will there be an ISO version of win ten for my main pc also win 8.1 pro 64 bit ???

A:kb3035583

You may find the answer on the information page of Microsoft about the update.

1 more replies
Answer Match 45.36%

Anybody know anything about KB3035583 that was pushed today? The KB article just says something very vague about increased update capabilities...
Got it offered on Win 7 Pro (32-bit) system today, but not rushing to install it...
Thanks.

A:KB3035583 ??

Hi,

Just registered on purpose on this fórum to report that after installing this update my laptop (Samsung i7, 500 GB SSD) started having a huge lag after rebooting to desktop. Usually even after a full reboot I can get to the desktop and start doing things in about 20s, but now almost a full minute passes  before any icon even appears! Only the desktop background appears.
Restored to earlier time and everything came back to normal...!!
I'm on Win 8.1 and thought I'de share this because apparently this hasn't happened to no one else in the internet which is kind of strange..!

37 more replies
Answer Match 44.94%

Just got this update. This update enables additional capabilities for Windows Update notifications when new updates are available to the user. It applies to a computer that is running Windows 8.1 or Windows 7 Service Pack 1 (SP1).

Note: prerequisites: To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1. Or, install Windows 7 SP1.

Not sure what is going on anymore with Windows Updates....they just keep coming. And, I just keep getting more confused and uncertain which ones are needed. I installed this one with no problems so far. (No restart is required).

A:KB3035583 May 14.2015

Originally Posted by JohnBurns


Just got this update. This update enables additional capabilities for Windows Update notifications when new updates are available to the user. It applies to a computer that is running Windows 8.1 or Windows 7 Service Pack 1 (SP1).

Note: prerequisites: To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1. Or, install Windows 7 SP1.

Not sure what is going on anymore with Windows Updates....they just keep coming. And, I just keep getting more confused and uncertain which ones are needed. I installed this one with no problems so far. (No restart is required).



This first came out late March as optional and I installed 3/29 and it has showed up again today, probably a patch to the initial update IDK. I installed with no problems.

Related to Windows 10

Mystery patch KB 3035583 for Windows 7 and 8 revealed | InfoWorld

I too wish MS would get these updates straightened out.

2 more replies
Answer Match 44.94%

Why did this update ask me to install it for a 3rd time on both my computers. I already successfully installed it twice before according to my update history?

A:Get Windows 10 App KB3035583

Because the KB was updated... again.

4 more replies
Answer Match 44.94%

Back when that round of updates came out to implement the Windows 10 update scheme, I dutifully removed them and hid them. Now I'm curious to see how it all works, so I went to unhide and update again. All of the updates that I'd hidden were there, except 3035583 - it seems to have vanished!

I went to the MS site, but it seems the only way they make it available is through WU. Does anyone know of a standalone file I can download? Might it still be on my system somewhere? Or is there some way I can cajole WU to find it again?

TIA...





   Tip
If you like, you can also directly upgrade to Windows 10 from within your activated Windows 7 or 8.1 to get the free Windows 10 offer, and have it activated.

Windows 10 - Upgrade Installation - Windows 10 Forums

A:A way to download KB3035583?

If I remember correctly, that update was offered a second time? Maybe you already have it, check installed updates. Sorry if this is not the case, I am not at my PC.

9 more replies
Answer Match 44.94%

Hi,

After checking Window Update today I've noticed 5 optional updates and 1 important (KB3035583) are available. I have the 'Get Windows 10' icon but don't want to update just yet. I've heard the above update has something to do with automatically upgrading to 10. Should I still install these updates even though I'm not planning on automatically upgrading from Windows 7?

Thanks in advance.

A:KB3035583 Query

You can pick when to do the upgrade - you'll just get the files downloaded in the meantime.
If you already have the try icon, then an earlier version of KB3035583 is already installed, and updating that to the latest version will make no significant difference.

2 more replies
Answer Match 44.94%

Just posting to say that today I see that KB3035583 appeared for install yet AGAIN on Windows 7 and I'm sure any other OS less than Win10. It was under CRITICAL Updates which is, as we all know, NOT a critical update. I think this is the fourth time I've had to whack this annoying thing.
KB3035583: Update installs Get Windows 10 app in Windows 8.1 and Windows 7 SP1

https://support.microsoft.com/en-us/kb/3035583
 

More replies
Answer Match 44.94%

I have not received KB3035583 update and reserved win 10 update.
 

A:Not received KB3035583

Go through the post from Yaqub Khan in the link below.
http://answers.microsoft.com/en-us/...10-but-i/848b5cce-958b-49ae-a132-a999a883265b
 

2 more replies
Answer Match 44.94%

Any one know where I can find KB3035583 for 86 bit windows 7 ultimate 7

A:missing KB3035583

KB3035583 was for GWX. As the offer has ended, it doesn't exit anymore.
What you're trying to do? Install Win 10?

1 more replies
Answer Match 44.52%

I am running Windows 8.1 Pro (32bit). I want to get rid of Windows 10 notifications. I have selected 'Hide icon and notifications' in customize and I have uninstalled update KB3035583. However, I am still getting a popup on the screen for Windows 10. I find this very annoying and want to get rid of it.

Any suggestions? Thanks.

A:Have uninstalled KB3035583 How to do get rid of Windows 10

Hmm, I just used customize notification area , and set the windows 10 to hide Icon and Notification and I don't see it anymore? Its now at the bottom of the list so I can see it if I want to but it's not showing in the notification area?

10 more replies
Answer Match 44.52%

Caveat Emptor:
uninstall KB3035583 or Hide this MS update OR - -
suffer Windows 10 upgrade nagging​
 

A:Windows 10 nagware==kb3035583

I've been looking for this update so I could hide it. I've not seen it yet.
 

2 more replies
Answer Match 44.52%

I manage roughly 400 machines on a domain, each using Windows 7 Professional and our updates are pushed out using WSUS. We had one domain connected machine install update KB3035583 and is now being prompted to upgrade to Windows 10. I went into WSUS to block
the update as it would severely impact our production environment. However, KB3035583 doesn't show up when searching WSUS.
I've read that it shouldn't, and that domain joined computers won't recieve KB3035583. If that is true, then how is it that at least one machine on our domain has it installed and is now prompting for upgrade? How can I block this update on the rest of our
network?

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Answer Match 44.52%

My Windows 8.1 is fully updated but the update to reserve KB3035583 Windows 10 won't install. I get an error code, 80073712. I've looked around the internet to find a solution but I don't know what to do.
I tried to run the Windows Update Troubleshooter, no luck. Then I tried to run DISM.exe /Online /Cleanup-image /Scanhealth and /Restorehealth but that didn't work either.

Any help is appriciated 'cus I don't know what else to do

More replies
Answer Match 44.52%

Just a heads-up to say that MS seem to be pushing KB3035583 again, giving it a recommended status. When I checked Windows Update today, I found it waiting to be installed again, despite hiding it in the past. The update that adds GWX to your system, which is instrumental with pushing Windows 10. So, if you hid this update in the past, then you'll need to re-hide it.

A:Our friendly KB3035583 is back again...

Got the same. Hid it again.

6 more replies
Answer Match 44.52%

Hi,

A few months ago I ran into complications relating to windows Update trying (and failing) to upgrade to Windows 10. I didn't want to upgrade to 10 at the time and eventually uninstalled and hid update KB3035583 and have had no problems since.

Today, KB3035583 suddenly reappeared in Windows Update listed as "Important" and began downloading itself. I hid it again, but have read that even if you hide it, Windows Update will download a slightly different version of the patch. Is there any way to prevent Windows Update from downloading/installing these patches for those of us who don't want to upgrade to Windows 10?

Thanks in advance.

More replies
Answer Match 44.52%

I'm not an IT Tech and I have gone everywhere I can think of to solve the problems I'm having on my laptop without success so I decided to go to the experts here.  I've researched my problem and I believe it started when the KB3035583 update occurred
in April.  My has not done any Windows Updates since that date.  Also, I believe that update should have installed the Windows 10 icon but it did not.
Here's what is going on.  My Windows update goes in a vicious circle saying that I need to check for updates.  I check for updates and then it says that I need to restart my computer so it can install updates.  3 update are made only if I
select "Shutdown" but they never show up in the "installed updates".  Once I shutdown, my laptop acts as though it is installing 3 updates but when I turn it back on and go to the Windows Updates it tells me to check updates again
and repeats what I just wrote.  If I select "restart" then the 3 installations show as failed and again the circle continues.
Another problem that goes along with this problem is that it won't let me change things.  It says my System Administrator needs to make the changes.  I am the only one who uses the computer and I am set up as an Administrator.  In trying to
fix this particular issue, I spent 2 hours on the phone with a Microsoft tech.  He couldn't figure it out.  Also, when he remotely connected to my laptop he... Read more

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Answer Match 44.52%

Hi,

I've just installed Windows 8 on a laptop, and the Windows 10 icon showed up, as it does. Usually, when that happens and I don't want to upgrade to Windows 10, I simply uninstall KB3035583. And it works, although I need to hide it from updates so that it doesn't bug me.

The problem now is that I've already uninstalled this update and the icon still shows up. Actually, the installer asked me right after it finished if I wanted to upgrade to Windows 10, and that led me to believe that there's something else in the system that triggers the notification.

Any ideas how to get rid of it?

A:Get rid of Win 10 icon after uninstalling KB3035583

Yep just go to the Notifications area and hide the icon and notifications . Then go to Task manager click on Processes and turn of the GWX listed.

You can also use this to disable any upgrade to 10 if you don't want to Upgrade to Windows 10 Update - Enable or Disable in Windows 7 or 8.1 - Windows 10 Forums
Use the Dsiable download forthe registry and it is reversible if you so wish.

PS You cannot delete any registry entries for the GWX - been there can't do it

1 more replies
Answer Match 44.1%

I think I open this thread in correct forum. If no please forgive me (and for my English too)


so as you can understand I want to upgrade to windows 10. but windows 10 app doesn't show in tray. I downloadet troubleshooter and it says upgrade KB3035583 not installed. But as you see in update history it is installed. What can I do?

A:Cannot upgrade to Windows 10 (KB3035583 not installed)

Hi bui89, welcome to EF.

You don't need to update via windows update - See at Tenforums the other methods that others with similar issues have employed to work around this.

1 more replies
Answer Match 43.68%

Greetings,
I am wondering if anyone else has encountered this. While most of my customers are in a domain environment, I have a few running peer to peer. You may be aware Microsoft has unhidden KB3035583. As such, I have had 3 issues in the past 2 days, where SMB file
sharing began to fail after installation of this update, which I had previously hidden.

In my most severe case, the cryptographic service, DNS client, and workstation service were terminating constantly. In another the file share scan from a copier failed. The other was the SMB file shares stopped. In all 3 cases, removing (and hiding again)
KB3035583 resolved the issue. Also, the clients have been running anywhere from Windows 7 to 8.1. Has anyone else seen this?
Thank you,
Nick-Mich

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Answer Match 43.26%

Microsoft Updates Infamous “Get Windows 10” Patch KB3035583
"No details on the included changes"
Microsoft isn’t announcing updates for this patch, but everyone should be able to see if KB3035583 is included in the rollout when new updates are delivered via Windows Update. At the same time, Microsoft also isn’t offering release notes when updating the patch, and the information included in the KB page is quite limited.
 

A:Microsoft Updates Infamous “Get Windows 10” Patch KB3035583

Just another piece of trash to rehide yet again. I truly wonder when Microsoft will get it in their brain that We Seven users Do Not Want ten. I got seven because I WANTED seven, not Eight, not eight point one, SEVEN PRO is what I WANTED and what I GOT, noway am I going to move on from it now that i just got it. Its supported until 2020, that's enough time for me to use it. I used XP Pro 3 years longer then I was apparently supposed to, and it worked perfectly fine for me. MS better get their crap together because I am NOT upgrading this laptop.

4 more replies
Answer Match 42.84%

I've seen many of these type of threads covering these two updates, but none of them describe my particular situation.

This may be a long post so please bear with me.

I was doing a fresh install and i decided to keep track of all the steps involved because i'm a nut job like that, lol.

When I looked in my update history, everything looked normal as you can see in the image below.

I then set windows update to check for updates, but let me decide what to download and install, and what came up is shown in the next image.

So I thought to myself, here we go again, repeat updates. But then I checked the optional updates, and things started to get a bit weird.

So since this was a test system, I decided to install them and see what would happen. I installed the two from the important tab, rebooted, and then installed the one from the optional tab, and rebooted. This was the result.

Pretty weird huh? On the installed updates list, KB2952664 and KB3035583 only show up once each.

I haven't been using Windows 7 for very long so maybe I am reading this wrong? I'm still not completely clear on the differences between the update history and the installed files. Sometimes the files in one list are not in the other.

Has anybody else noticed this stuff?

P.S. - yes I did a google search and a forum search before making this thread. lol.

More replies
Answer Match 36.54%

Hello to all the good people at bleeping.
 
I have been runing malwarebytes scans and super anti spyware scans and adwcleaner and so on and everytime I run the malware bytes scans there is a pup optional.findwide.A
Technically I understand that is not a virus per say but can lead into other malicious threats.
 
I looked up in the C folder and I can't find anything there I do know the pup.optional.findwide.aC:\users\regina\appdata\local\google\chrome\userdata\default\preferences.
this is what the malwarebytes is scanning.
 
I have reset the browser in google chrome and
done what all I think to do.
 
I know this kind of thing is browser hijack.
 
Can anyone give me a opinion on what other methods to do?
 
Thankyou for reading,
 
From Gina

A:Can't get rid of pup.optional

Hello GinaLets also do these and see what we get.Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.Note: When using "Reset FF Proxy Settings" option Firefox should be closed.Download TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here....ADW CleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double-click on AdwCleaner.exe to run the tool.Vista/Windows 7/8 us... Read more

7 more replies