Tech Problem Aggregator

Troubles with System Restore/System Protection

Q: Troubles with System Restore/System Protection

My Toshiba Notebook (x64) (running Windows 7) has stopped being able to open/run programs. I've been using safe mode to try and find a cure, and safe mode works fine. I ran a few antivirus programs that detected a few things, but none of them solved this issue. Using System Restore seems to be the only thing I can really do, but I've been having some troubles with it.

Only one System Restore point shows up, and it's only from a few days ago, which isn't far back enough to fix my problem (I've already tried restoring it to that point). There are no other options as you can see here and here.

I tried to create my own restore point, but ran into some problems. When I go into "System" the "System Protection" option is missing. I only have these three options:

When I use the search bar to find it instead, "Create a restore point" comes up, but when I click and it opens System Properties, the "System Protection" tab is missing.

When I looked it up, someone had suggested running Regedit and checking HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\SystemRestore\DisableSR but I couldn't get that far.

If anyone could help me out, it would be greatly appreciated.

A: Troubles with System Restore/System Protection

Hello esu and welcome to Seven Forums.

Have you verified that System Protection is turned on? (If it is, try turning it off, restarting the computer, turning it back on, and restarting the computer one more time.)

System Protection - Turn On or Off

See if you can manually create a restore point.

System Restore Point - Create

If not, your computer may have damaged or corrupt sytem files. Try running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and make sure to reboot the computer immediately after each of the scans.

SFC /SCANNOW Command - System File Checker

4 more replies
Answer Match 88.2%

I have windows 7 home premuim 64 bit
I went to create restore point on my new dell and after about an 1/2 hour of waiting for SR to open up I got this:

You have no Restore Points. Use System Protection to create restore point.
When I attempt to turn on System Protection, it doesn't show any drives available when it opens -- it just says that it's searching for available drives and it keeps searching and doesn't stop. Eventually, I'll receive the following Error Message:

"There was an unexpected error in the property page: System Restore encounter an error. Please try to run System Restore again (0x81000203)." also all button are greyed out. I wanted take an image to show you but that's not working either. Is there hope?

Thank you.


A:Windows 7 Home Premuim System Restore and System Protection not working.

16 more replies
Answer Match 88.2%


I have recently just successfully cloned my Old primary 1TB Western Digital HDD onto my new 1TB Samsung EVO SSD to increase hard drive performance to give it a quick boot up and to enable Windows and my programs to load a lot quicker and perform better with multi tasking. My laptop is one of the bigger 17inch Acer models which comes with two hard drive bays. So once I had wiped my older WD HDD I then inserted a new 2 TB Seagate hard drive into the second bay to be able to store it for personal and media files, and any other imprtant data, to keep it the SSD as the primary hard drive and just for OS and programs only. My system runs the Windows 8.1 OS and is 64 bit.

However, I wanted to create a restore point and upon doing so, I found that System protection was turned off for all my both my hard drives.

I thought I had managed to somehow enable system protection on my C:/ Dive (including the partioned / drive on the same hard drive) on my SSD, and yet though it shows them enabled, it shows the word missing next to them, and I am assuming this is telling me the previous restores are missing; whether as a result of cloning I don't know. The other weird thing is further up the properties page it also shows the C\ and D:\ Drive but turned off.

So I thought I would try increasing the disk space usage, since it was showing it at 0, and it would allow me to do so and returned the message: 'There was an unexpected error in the property page: The system cannot fin... Read more

More replies
Answer Match 88.2%

I have recently successfully cloned my Old primary 1TB Western Digital HDD onto my new 1TB Samsung EVO SSD to increase hard drive performance to give it a quick boot up and to enable Windows and my programs to load a lot quicker and perform better with multi tasking. My laptop is one of the bigger 17inch Acer models which comes with two hard drive bays. So once I had wiped my older WD HDD I then inserted a new 2 TB Seagate hard drive into the second bay to be able to store it for personal and media files, and any other imprtant data, to keep it the SSD as the primary hard drive and just for OS and programs only. My system runs the Windows 8.1 OS and is 64 bit.
However, I wanted to create a restore point and upon doing so, I found that System protection was turned off for all my both my hard drives.
I thought I had managed to somehow enable system protection on my C:/ Dive (including the partioned :D/ drive on the same hard drive) on my SSD, and yet though it shows them enabled, it shows the word missing next to them, and I am assuming this is telling me the previous restores are missing; whether as a result of cloning I don't know. The other weird thing is further up the properties page it also shows the C\ and D:\ Drive but turned off.
So I thought I would try increasing the disk space usage, since it was showing it at 0, and it would allow me to do so and returned the message: 'There was an unexpected error in the property page: The system... Read more

More replies
Answer Match 88.2%


I have recently just successfully cloned my Old primary 1TB Western Digital HDD onto my new 1TB Samsung EVO SSD to increase hard drive performance to give it a quick boot up and to enable Windows and my programs to load a lot quicker and perform better with multi tasking. My laptop is one of the bigger 17inch Acer models which comes with two hard drive bays. So once I had wiped my older WD HDD I then inserted a new 2 TB Seagate hard drive into the second bay to be able to store it for personal and media files, and any other imprtant data, to keep it the SSD as the primary hard drive and just for OS and programs only. My system runs the Windows 8.1 OS and is 64 bit.

However, I wanted to create a restore point and upon doing so, I found that System protection was turned off for all my both my hard drives.

I thought I had managed to somehow enable system protection on my C:/ Dive (including the partioned / drive on the same hard drive) on my SSD, and yet though it shows them enabled, it shows the word missing next to them, and I am assuming this is telling me the previous restores are missing; whether as a result of cloning I don't know. The other weird thing is further up the properties page it also shows the C\ and D:\ Drive but turned off.

So I thought I would try increasing the disk space usage, since it was showing it at 0, and it would allow me to do so and returned the message: 'There was an unexpected error in the property page: The system ca... Read more

More replies
Answer Match 87.36%

Please help!!! Pics included to explain the situation
Basically after installing some new software for my phone my windows 7 laptop crashed - it flashes a blue screen and restarts on boot up I can get to image 1 page to try a system repair
But then I need to enable system protection.. Image 2
Is there any way I can do this through a command prompt??
Thank you in advance!!!

A:Enable system protection to preform system restore

Sorry images didnt upload???

9 more replies
Answer Match 85.68%

Hi Everyone

I went on my laptop this morning and it said I needed to run a system restore. Unfortunately when I try to it says I need to enable system protection on my C drive. I've been searching the web for a solution for the past couple of hours and it seems like quite a common problem. However I've tried all of the suggested solutions and nothing seems to work. I'm not the most computer literate so some of the suggested didn't make the most sense. If anyone has any suggestions to help the matter it would be very much appreciated.


A:How do I enable system protection for system restore?

System Protection - Turn On or Off

3 more replies
Answer Match 85.68%

Hi, I defragged my registry (castigate me later, please), and well, my system crashed. I'm running Windows 7 Home Premium 64 bit on a Lenovo laptop, and on startup, I get a blue screen claiming that the OS couldn't boot, and the option to try a system repair. After analysis, it says that it can't repair the system automatically, and offers more advanced options. I can try a system restore, but after selecting a restore point (clearly the one created before defragging the registry), system restore says that I must enable system protection on the drive. I don't remember disabling it, and I don't know how to enable it without access to the desktop.
From those same advanced recovery options, I can use a system image recovery (don't have an image to recover from), the windows memory diagnostic (it claims there's no memory error), or the command prompt. I know very little about using the command prompt, but I can open the task manager at least, though not explorer.exe or msconfig.exe (the prompt claims they're invalid commands).
I've tried booting in safe mode, with the last known good configuration, with boot logging, and everything else from that menu, as well as a Windows 7 recovery disc (though I believe this disc just provides the same options as those installed on the laptop.
If possible, I'd like to know how to enable system protection from the command prompt window so that I can continue with the system restore. I'm quite certain that the error lies in the defragmentation... Read more

A:System Restore - Enabling System Protection

right click my computer/properties/advanced system settings/system protection/ high light your drive, click configure,now click( restore system settings and previous versions of files)
OK and exit

7 more replies
Answer Match 82.32%

I wanted to start system restore. The window shows: to create a restore point

open System Protection.

When this link is clicked, the System Properties dialog is opened by


But the Tabs "System Protection" and "Remote" are missing in this dialog.

Something is wrong with the installation, but I cannot do new clean installation as many software is installed upon the platform. I have mounted the Vista installation DVD with "GImageX", but I do not know which files or Registry Entries I have to extract.

Any ideas? Thanks in advance for any help.

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Answer Match 81.06%

I have been having troubles with my virus detection program completing its updates. As a part of this since it just is a new problem, I went into System restore and chose past dates when I thought the problem didn't exist. I went as far back as 3 weeks and after trying this procedure maybe four times all of a sudden the System restore stopped working and just told me it didn't restore and to choose a different date. By using older dates,does the program toss out log files of other dates so now I have no history that the program can access? Or is there an internal problem with the program itself. I create restore points frequently and find the program to be one of XT's great utilities. Any help in letting me know if I should be worried or some mistake I should not do in the future? This is the first time it has not performed flawlessly.
Thanks, Plysne

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Answer Match 80.22%

i've been having a few issues ever since i installed a new hard drive..not sure how much things are related; but i'm trying to sort things out one at a time. My biggest system problem that i've noticed is i'm having troubles creating & restoring using system restore. (which i was hoping to do to see if it would fix some of the other issues i've noticed the last couple days).

Starting from the top: i'm running win xp. I installed a new SATA drive along with my older IDE drive. I used maxtor maxblast 4 to mirror the partitions from the old (ide) to new (sata).

That seemed to go ok, there were a few files that weren't able to copy, but i got the impression that it said they were files that likely would be re-created on re-boot.

Was able to run my new drive pretty good; no major noticeable problems & it "felt" like my old system (since i mirrored everything). I then made the old IDE drive a slave. I haven't actually deleted or re-formatted the IDE drive yet...but everything is running with the SATA like a master (as far as i can tell).

After installling the drive, i wanted to create a system restore point..but have not been able to. i get a message saying it cannot & to restart. Restarting did nothing. I only have one restore point available (looks like created on its own right after i installed the new drive). but just to see, i cannot restore from it either- i get to the click "next" but nothing happens... Read more

More replies
Answer Match 79.38%


Within the past 3 weeks my computer has started to randomly shut off, showing a blue screen immediately before shut down, mostly when I try to run a few specific programs such as Skype and Logitech webcam. I know that several viruses were introduced to my computer during this time via USB memory sticks which were eventually caught by AdAware and McAfee. However, I am not sure if there still remain more viruses on my computer or if the viruses that were caught made serious changes to my computer. The frequency of the Blue Screen shutdown caused me to try and do a System Restore. However my System Restore will not run from the Start menu, from a command line, or even from a command line in safe mode, all of which I have tried. Furthermore, the System Restore tab is missing when I right click My Computer and go to Properties. I am pretty sure that whatever trojans or worms were on my computer caused some serious damage. Below is the HijackThis log. I would greatly appreciate help on this. Thank you very much.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:03:21 PM, on 6/24/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16850)
Boot mode: Normal

Running processes:
C:\Program Files\Lavasoft\Ad-Aware\AAW... Read more

A:Cannot Run System Restore, Blue Screen Troubles

Hi again, Im still having problems but I wanted to post some more information that will hopefully help. The viruses I found on my computer, which have been removed but I am worried caused system changes, are the following:

Generic!atr (Trojan)
Generic Downloader.b (Trojan)

Could these viruses have prevented me from running system restore (which I can't do)? Could they still be causing blue screen shutdowns?

Any help VERY much appreciated!

1 more replies
Answer Match 78.54%

Platform: Windows 7 Home, SP 1
I have two drives: C & D. C is used for the OS plus those programs that can only be installed on C. D is for my data and those programs that can be installed on any drive. I have some questions about "System Protection" configuration in the System Properties dialog box.
(1) "Protection" is "on" for the C drive and "off" for the D drive. Should I turn protection on for D? What guidelines should I use to make this decision?
(2) Max usage for C's system protection is 10% (11.6 GB) Currently there are 2 restore points consuming 10.6 GB. This makes me think I should increase the max usage to allow more restore points. Any guidelines on how to make this decision?
Thank you.

A:System protection (restore) questions

Personally, I don't use system restore. While it's great when it works, I've seen it fail when most needed too many times over the years. Instead I use (and recommend) backing up via disc imaging software on a regular basis.
However, to answer your question... whether or not you use system restore on both drives / partitions is entirely up to you. No guidelines. Here is all the info you need on system restore:
Less space means fewer restore points (and vice versa). Again, a personal decision.

1 more replies
Answer Match 77.7%

Hi guys,

After a night with very little sleep, i am quite desperate and hopem you guys can help me.
i actually have 3 problems( of which i believe are related to each other):

1. If i click with right mouse button on any shortcut point towards a .exe
file somewhere in the system, explorer.exe crashes and restarts itself.
2. I cannot access my pc from the network (all of a sudden), and get the
error : ACCESS is denied.
3. My problem is that somehow i get this message(System restore has been turned off by group policy error) when i try to do a system restore. I tried editting the registery values of disablesr etc, but they tell me that the values cannot be stored , due to the fact that other
processess are using these values.

I have tried multiple software solutions for spyware/malware( ewido, Adware SE, Windiows Defender) and antivrus such asn trendmicro cillin and MCafee anti-virus. All of them found nothing.
Here is my highjackthis log :

Logfile of HijackThis v1.99.1
Scan saved at 1:52:44, on 27-9-2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Razer\razertra.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Fi... Read more

A:System restore turned off, explorer.exe crashing & network troubles

16 more replies
Answer Match 77.7%

I have been trying to get rid of these/this virus for days and days. They wil allow nothing to run. I can access the internet in safemode and d/l but cannot run TDSSkiller, no matter how I rename it, SmitFraudFix.exe also wil not run, and pretty much everything else locks up. I ran DeFogger and disabled CD Emulation. I will post the DDS log as soon as I can make it work..... any suggestions eagerly and gratefully accepted..... I'm about ready to give the bleeping computer the Very Hard Boot out the window........


A:System Restore and Privacy Protection Virus

I can't run the dds.scr program, it says I have to be an administrator and I have never had an admin password for this computer (bought it used).

10 more replies
Answer Match 77.7%

I have 5 internal hard drives and 3 external drives. For drives other than the drive that has the Windows OS on it, what is the advantage of choosing to restore system settings on the other drives? What system settings would be on those drives. Whenever I create a restore point I always include my Windows OS drive.

A:Question about Restore Settings using System Protection

I don`t see any reason to restore data drives, if you did they would keep going back to an earlier time, and your recent data would be gone.

I would only have restore enabled on C

And I hope you`re creating disk images.

1 more replies
Answer Match 77.7%

I just got both these viruses today, and managed to finally delete them both with malwarebytes antivirus. The thing is, after I used unhide.exe, yes, I got a lot of my icons back, but the things INSIDE of my folders, are all gone. I had many pictures and documents inside those folders, and they're really important too. Is there any way I can get them back?

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Answer Match 77.7%

I am using a Dell desktop with Win 7. I partitioned the drive and installed Win 8 upgraded to 8.1 as well. Everything on the Win 7 part works fine but on Win 8 part it allows me to create a restore point but if I change to Win 7 then back to Win 8 the restore point has gone and the max setting is back to zero. I tried all the things suggested in a previous thread by Brink but to no avail

A:Losing Restore Point in System Protection

This workled in another thread recently.

Boot Win 7.
Open Disk Management and remove the letter assigned to the Win 8 disk.
Boot Win 8 and do the same for Win 7.

That way neither OS should be able to affect the other.

8 more replies
Answer Match 76.86%

Hi all. Could someone help me with the following

I am trying to go back to an earlier setting.
I looked at a number of threads and got my way to the system/system Protection/system property panel as seen above.

Now I see 2 available drives. This machine came with Win 7 Pro already installed to a 1TB WD blue drive. I shortly migrated to an SSD 840 EVO 1TB using their migration software. I suspect that the 2 available drives listed are the existing drive (henseforth designated as SSD) and the "original" drive (henseforth designated as WD HD).

The first red circled drive I note does not have protection enabled! Whereas the one below it has! Why are there 2 when I only have 1 hard disc, the SSD. Is this related to migration? What is the second listed drive? It's protection is ON! However it has "missing" instead of system. Am I to assume that the OS is missing and I am now using the "new" drive ... the SSD and that is where the OS now resides? And why is protedction OFF?
As usual thanks in advance. So far Many have been a lot of help

A:System Protection and recovering previous restore points

here is the disk management panel

7 more replies
Answer Match 76.86%

In my Windows 8.1 I have listed under System Protection, Available Dives:

D: (Protection Off - I have used this for a System Backup location which created an WindowsImageBackup folder)C: (Protection On)Recovery (? This has a yellow folder icon.  Protection had been Off but I have changed it to On and set it to 100% Max Usage 14.86 GB. )
I hope somebody will explain in simple terms what the "Recovery" drive represents and whether my setting it to "Protection On with max usage at 100%" is a good idea or not and what the consequences would be if I set it back to Off.

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Answer Match 76.86%

  I originally had Microsoft Security Essentials for 6 months now.  I had it programed to scan everyday.  All of a sudden everything is removed from icon task bar (I'm sure if that is what it is called)  and I can no longer access those programs even from the start menu which included MSE.  My system restore will not respond.  I keep getting this pop up:  loadmoney.txt - notepad.  I have tried safe mode with networking and I still cannot download anything except Dr. Web's Cure it.  What are my options?  I am running Windows XP  with service pack 3. 
I have recently found that Spyhunter4 was able to download and detected 327 problems, which included some antivirus blocking rules.  If I purchase their product will they be able to fix the issues I am having.  I don't want to purchase a product that I am not sure whether that will fix the problem.
Well, spyhunter gives me the option to pay with paypal, but when I select paypal there is an error and I don't think that it would be safe to give my creditcard in formation right now.
Also I have problems deleting Files or Folders.  It says Acess denied, make sure the disk is not full or write protected and that the file is not currently protected.


G'day cryss962,
I would steer clear of spyhunter is distributed by enigma software which has a poor rating according to rates the site as misleading and unethical and spammy.
Run the following for me and see what we can do..... if you are unable to download any of these tools please let me know.
Download  MiniToolBox MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
Please Close Firefox before using this tool
Click Go and copy / paste the result (Result.txt).
Download TDSSKiller and save it to your desktop.
Extract (unzip) its contents to your desktop.
Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
If an infected file is detected, the default action will be Cure, click on Continue.
If a suspicious file is detected, the default action will be Skip, click on Continue.
It may ask you to reboot the computer to complete the process. Click on Reboot Now.
If no reboot is require, click on Report. A log file should appear. Please copy and... Read more

14 more replies
Answer Match 76.02%

ok after doing this : Windows Anytime Upgrade couldn't create a restore point?? - Windows 7 Forums (if u read from page 1-2)

i have figured the problem is something to do with windows updates, ive got no idea which update is causing this problem. does anybody know any windows updates that could possibly cause sytem restore/ the vss writers to stop functioning properly????
appericate the help

A:Windows update has caused error0x80042318 in system restore/protection

Please run teh following commands in an Elevated Command Prompt window, and post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

9 more replies
Answer Match 75.6%

My laptop is currently running Windows 10 Anniversary Update and I have the Windows Disc from which I have installed this window but now I have installed bunch of Apps and installed Windows Updates. I want to backup all of my Apps, Settings and Updates. If I ever install Windows 10 again I just don't want to install all those updates and apps again (I might not even remember all of the apps I have now) so How can I create a backup now so in the future whenever I want I can just restore back to this point? Should I create a System Image or System Restore (Restore Point) or a Recovery Drive or Backup and Restore (Windows 7) ? I don't know which one is the right for me because I have never done any Backup, Restore or Recovery. Please Help.

More replies
Answer Match 75.18%

I turned off System Protection and when I did a windows update I thought I saw a message that said "creating restore point". I checked and it did turn it back on. That is annoying. I want it to be off permanently.


i forgot, i triple boot the following:

win xp pro 32 bit
vista business 64bit
windows 7 pro 64bit

A:Disabled System Restore/Protection, windows update turns it back on

Windows Update always does the Creating Restore Point regardless if it is off. It does not turn it back on ever.

7 more replies
Answer Match 74.34%


It's been a month and a half since my computer first started having issues, so I'll try to be as comprehensive as I can from memory, but can't guarantee that I'd remember everything. That said, here is a list of the symptoms:

I started getting re-directs when I go to Google links.
I started getting bluescreen. I can't remember what the bluescreens exactly say, but always with "beginning of physical dump", etc.

I did a system restore to a week or two weeks ago. That did not solve the problem.

I ran AVG, Windows Defender, Spybot Search& Destroy. None of these programs resolved the issue.
AVG found nothing of note.
Windows Defender found nothing of note.
Spybot Search& Destroy found the following two items:
Autorun Settings
Autorun Settings
Text file
I could not update my AVG nor Windows Defender.

So, after all this, I decided to do a system restore that goes to a point that's a lot further than before. But this happens:
System Restore informs me that "No restore points have been created on your computer's system disk", when I HAD system restore points before!... Read more

A:Google re-directs. Bluescreens. Can't update virus-protection programs. System restore-gone!

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

20 more replies
Answer Match 70.14%

I've had the System Integrity Scan Wizard, PC-Antispyware, and Security System Protection Control Panel popups and my backround change to a blue colour. After reading some of the posts here and running Spybot Search and Destroy, Ad-Aware 2007, RegCure and Malwarebytes Anti-Malware it seems as if that problem was solved, but now everytime I put my pc on I get these messages:The first one says "rundll32.exe - Bad Image : The application or DLL C:\WINDOWS\system32\qpfrsnow.dll is not a valid Windows image. Please check this against your installation diskette" and the second one says "RUNDLL -Error loading C:\WINDOWS\system32\qpfrsnow.dll%1 is not a valid Win32 application".The disk that I got when I bought my pc was Windows XP Home Edition SP1. I downloaded SP2 from the internet.I'm attaching all of the logs you need to assist me, because I don't know if and how badly my pc is still infected.I attached 4 log files: 1. DSS Main.txt 2. DSS Extra.txt 3. Kaspersky 4. DSS Main.txt - after the Kaspersky reportThank you for taking the time to look into my problem.DSS MAIN.TXTDeckard's System Scanner v20071014.68Run by Parratjie on 2008-04-17 09:29:31Computer is in Normal Mode.---------------------------------------------------------------------------------- System Restore --------------------------------------------------------... Read more

A:System Integrity Scan Wizard, Security System Protection Control Panel

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. Run Hijackthis again, click scan, and Put a checkmark next to each of the lines listed below. Then close all other windows--you should only see HijackThis on your Desktop--and click the Fix Checked button.R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =O4 - HKLM\..\Run: [e43075dd] rundll32.exe "C:\WINDOWS\system32\qpfrsnow.dll",b================Click Start -> Control Panel -> Add Remove Programs and uninstall these programs:J2SE Runtime Environment 5.0 Update 11 Java? 6 Update 2 Java? 6 Update 3 Java? SE Runtime Environment 6 Update 1Reboot and post a new hijackthis log.

37 more replies
Answer Match 70.14%

I've had the System Integrity Scan Wizard, PC-Antispyware, and Security System Protection Control Panel popups. They've been very stubborn but after reading some of the posts here and running Spybot, Adaware, SmitfraudFix, Panda Activescan, Housecall, Stinger Avert, Windows Defender, and SDFix, I am now getting only one popup, which shows up as a blank white rectangle in the center of the screen (and now I can't click "Close" to get it off the screen, since the "Close" option is missing). From the size & shape, I believe it's the Security System Protection Control Panel. Would you please review my HijackThis log? Also, in some of the posts I've noticed recommendations to update Java. Is that needed in my case? Thanks very much for your help.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:55:55 PM, on 3/28/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\Program Files\Common Files\Symantec Sh... Read more

A:System Integrity Scan Wizard, Security System Protection Control Panel

The blank popup appeared to be repopulated with information over time...apparently the spyware refreshed itself. I also learned from Task Manager that all of my popups were from the System Integrity Scan Wizard. After some more searching, I found the name (in my case, yzqrqzkp.exe) and told Norton Firewall to block it from accessing the internet. I used HijackThis to fix it and then deleted it and a namesake ( from Windows\Prefetch (not sure that was necessary but deleted it anyway). My only concern is that from what I read, there should have been another copy in \Local Settings\Application Data, which I didn't find. I updated Java per instructions in another post, also turned System Restore off and on. I think the PC is now clean, but would you review my latest HijackThis log to be sure? Thanks very much.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:05:26 AM, on 3/30/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Syman... Read more

14 more replies
Answer Match 70.14%

My PC is infected with 3 malware popups named Security System Proctection Control Panel, System Integrity Scan Wizard and Security System Warning (the last one telling me I have Abebot). I have tried to get rid of them with Kaspersky Antit-Virus, Adaware, spyware sweeper, and SpybotSD, but they are still running. I didn't run the online scan by Kaspersky because I have the most recent version installed and running on my PC. When I ran a rootkit scan with KAV, it took just over four hours and reported my PC was clean. So for whatever reason Kaspersky is not picking up these three forms of malware. Following all other directions on your preliminary instruction list I used Deckard's System Scanner to make two Hijack This files. They are pasted in below. Please take a look and tell me what I should do to get rid of this malware. Thank you very much for this valuable service you are providing.-- Dark EagleDeckard's System Scanner v20071014.68Run by Perry H. Chesnut on 2008-04-18 23:11:18Computer is in Normal Mode.--------------------------------------------------------------------------------Backed up registry hives.Performed disk cleanup.-- HijackThis (run as Perry H. Chesnut.exe) ------------------------------------Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:47:35 PM, on 4/18/2008Platform: Windows 2000 SP4 (WinNT 5.00.2195)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Boot mode: NormalRunning processes:F:\WINNT\System32\smss.exeF:\WIN... Read more

A:Security System Protection Control Panel & System Integrity Scan Wizard Popups

Hello Dark Eagle. to BleepingComputer.comMy name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)Please give me some time to look over your computer's log(s).Please take note of the following:In the meantime, please refrain from making any changes to your computer.Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.Finally, please reply using the button in the lower left hand corner of your screen.See you soon,Billy3

2 more replies
Answer Match 70.14%

estore system settings and previous versions of file is greyed out on my system, I may have disabled a required service for this, can anyone point me to the right direction for this?

As I'm about to try the X-Fi MB2 mod again as the last time I tried it my system was messed up that it wont even recognize my actual X-Fi card properly. So I'm thinking a system restore can help me with this experiment.

A:System Restore - Restore system settings and previous versions of file

I'd start with system restore. Make sure it's enabled.

System Restore - Enable or Disable

Other things to check are system restore configuration, making sure system protection is turned on, and some general troubleshooting steps for system restore.

System Restore Configuration - Enable or Disable

System Protection - Turn On or Off

System Restore General Troubleshooting to Fix Issues

1 more replies
Answer Match 70.14%

Please help if you can. Internet Explorer kept freezing with hourglass, So, I did a system restore to return the computer settings to the last date that it worked properly. I returned it successfully, but internet explorer will not load at all now. It keeps giving me the message that it has to close because of an error and directs me to press 'end now'. I tricked it into opening through my 2Wire gateway and went to microsoft update to try and re-install the missing components. Gave me error message that windows installer was not installed or was disabled because i was in safe mode (which I was not). Are there steps I can take to correct this. Other windows programs are also affected. Such as System Information, Search and Help.

XP Home Edition
Version 2002
Service Pack 2 (it was 3 before restore)
Pentium® 4 CPU
2.60GHz 2.59GHz
768mb of RAM

A:Did System Restore-didn't help. System Restore opens as blank page.

Not so sure it's an infectionLet;s try a quick few scansSome types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.Double-click on mysetup.exe to start the installation.If that did not work, then try renaming and changing the file extension. click this link if you do not see the file extensionRight-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.Right-click on mbam.exe, rename it to myscan.exe.Double-click on myscan.exe to launch the program.If that did not work, then try renaming and change the .exe extension in the same way as noted above.Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.If using Windows Vista, refer to How to Change a File Extension in Windows Vista.Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing al... Read more

3 more replies
Answer Match 69.3%

I've tried to open System Protection in System in the Control Panel but it will not work. It gives an error of 0x81000203. I've rebooted and attempted but get the same thing each time.

A:System Protection not working in System Control Panel

Follow instructions on this page error code 0x81000203__ - Microsoft Community

Scroll to the 2nd answer by Meghmala

6 more replies
Answer Match 68.88%

I am trying to create my first ever "restore point". Start > Settings > Control Panel > System (icon) > System (window) > System protection (item) > System-Properties (dlg)
System Properties (dialog) > System Protection (tab)

There are two Available drives in the "Protection Settings" panel
(C:) Local Disk (System) ... Protection:= ON
System ... Protection:= OFF
Should "System" be OFF ?

If I only Create "... drives that have system protection turned on..." -- will I be getting what I expect --
a valid restore point ?

In Configure (btn) > System Protection for (C: Local Disk (dlg)
Disk Space Usage is set to "0 bytes" (zero)
Is this a correct setting (and what about #2. System (drive), too) ?

Would the same method/assumptions, apply to both Win7 32/64bit PCs
1. My Laptop -- Toshiba, Win7 32Bit
2. One tower (as per "My System specs") -- Win7 64bit

A:Create "Restore Point" -- system protection is OFF ?

I have Configure (btn) > System Protection for (C: Local Disk (dlg)
Disk Space Usage set to 10% of my memory (Ram)

I'm showing only one, not two system protection(s) to turn on.

4 more replies
Answer Match 68.46%

Hi. I'm using 500GB hdd(source) and 500GB ssd(destination) and I've some questions:
1. I Did 1:1 copy of disc (in norton GHOST) and on destination disk system restore is telling that i don't have restore points. Why?
2. Then On source disc I was trying to unlock some disc space by entering System Volume Information folder and deleting some files. I deleted all files larger than 3GB except one latest and one oldest. Now is like on destionation disc - system restore is telling that i don't have restore points. Why?

A:System restore didn't work. I have all system restore points

Hi Cbool,
Hope your settings look like this, and that in services volumn shadow copy in running.


1 more replies
Answer Match 68.04%

I need help on how to remove the (system reserved) folder under Available Drives in protection settings. On all my other computers it is not shown. Not sure why it is there as it does not show anywhere else on computer as a drive. I guess it just bugs the hell out of me not knowing why it's there. Any help would be appreciated.

A:In System Protection under Available Drives (System Reserved)

Look in Disk Management and see if the Reserve has a partition letter.

9 more replies
Answer Match 68.04%

 I have a screen shot of it.  There is the Local Disk (C:) listed and then this other.
 Capture.PNG   126.43KB

A:Under System Prop, and System Protection what is (C:) Missing ?

Post an Image from Disk Management Screen.
Control Panel / Administration Tools / Computer Management / Disk Management.
This will show all current active drives.

11 more replies
Answer Match 68.04%

I have a Win10 Pro and ran MR to create a system image backup.
It went well but it turned of system protection.
A message shows up with a warning yellow triangle that reads.
Using system protection on a drive that contains system image backups will cause other shadow copies to be deleted faster than normal.
--- How do I stop system protection from being turned off?

I have another Win10 computer and created a MR system image backup on that one also.
System protection wasn?t turned off on that one.

I do not use shadow copies: If shadow copies are in use on my computer it doesn?t matter to me if that is the case as I don?t know how to use them anyway. I just don?t want system protection turned off.

A:I donít want system protection turned off when I do a MR system image


The available disk space on the pc with the warning issue is probably too small to store both backup images (MR) and system protection image.

I do not use shadow copies:

Actually you do. System Protection is a form of Shadow Copying.

Furthermore, it's not wise policy to store backups on the same physical drive as your system. Still better than nothing but all in all not sound practice.
Better to store back up on an ext. removable drive.

In the mean time you could reduce the amount of space allocated to System Protection and see if that helps any.


1 more replies
Answer Match 65.52%

Oh i can not get system restore to open but it works in safe mode not in regular mode.

A:Need help system protection not there on system properties


Welcome to Seven Forums.

Run Regedit and check the following registry key:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\SystemRestore\DisableSR.

If the key is present and has any value other than 0 then system restore is disabled and the system protection tab will be hidden.

Viruses often disable this by setting this registry key. Often they will also disable the task manager and regedit too.

If you get a message saying regedit has been disabled by your administrator then it's quite possible you have been targeted by a virus, in which case a full scan of your system is a good idea.

As always, before making changes to your registry, back it up.


4 more replies
Answer Match 65.1%

On the subject of System Recovery

For some reason, the option for System Restore disappeared from the Tools file of my Accessories Folder in the Start Menu.
In order to recover, I Googled but after hours of searching could find NO answer which helped to recover the option even though a lot of people seemed to
be having the same problem.
After some fiddling around, I managed to resolve:-
1). Locate original System Recovery Icon = C:\Windows\system32\rstrui.exe
2). Right click and choose 'send-to' and Desktop from the options. Make sure it is a Shortcut you are sending and not the
actual exe file.
3). Rename the shortcut to 'System Recovery' (may need Admin priviledges).
4). In Windows Explorer, Click: Tools/FoldersOptions/View/Show Hidden Folder, Files and Drives
5). Locate & Move shortcut to :-
6). This is it - Just remember to close Tools/FoldersOptions/View/DON'TShow Hidden Folder, Files and Drives (Opposite of
Step 4).
I have a strong feeling that a downloaded application may have affected this Start item and as such I am running an additional Full
Virus and Malware Scan.
Whatever the case, I now have the option back in my Start/Accessories/Tool/System Folder although of course it was always
available in the Menu Tool Bar of 'Computer' under System Properties., but access is easier from Start Menu I think.

If there is a more correct way of doing th... Read more

A:System Restore Option Missing from Start Menu/Accessories/System Tools

And having said this - I have since found that although this works for a while - after a couple of days' reboots, 'something' triggers the deletion of the rstrui.exe (system restore shortcut) from my System Tools folder in Accessories (Start Menu).

So, I am back to square 1...... Happy new year folks...

3 more replies
Answer Match 65.1%

I am having the following system configuration

XPS L401X Base
Genuine Windows(R) 7 Home Premium 64bit (English)
Intel(R) Core(TM) i7-740QM Processor
6GB 1333MHz DDR3 SDRAM (1 x 2GB + 1 x 4GB)
640GB 7200RPM Hard Drive

Lately whenever i try to start my computer it pass the Dell Bios and then directly goes to the screen which states
Repair your system or
Start windows normally

When i chose repair system , it start downloading windows files and then launch the windows , but hung up at the sky blue login window with only movable cusor . When i choose to start windows normally it gives me BSOD momentarly ( hard to see the message) and then restarts again .

I tried with the advanced boot up options like
repair my computer , all safe modes , restore to last good configuration but it does the same and hangs at windows loging sky blue window .
I Tried to run the Dell PSA+ Diagnostic and it returns with 2000-0146 error . As per the Dell online solutions for this type of error ,I tried to reinstall the Hard disk but the problem still exist.

My Hard disk has 2 partitions C and D and all my data resides on D drive and Windows installed on C drive.

Please help me in making my computer working , without losing data .

Currently i am away from my home country and have no OS or recovery disk with me .

Sunny .

A:Dell XPS Crashes .System repair,system restore ,safe mode don't work

Welcome to Windows Seven Forums.

If you have access to another computer I'd suggest you create a system repaiir disc.

System Repair Disc - Create

It won't re-install Windows, but it will get you into the advanced recovery environment, from where you can run chkdsk.

It does seem highly likely there is a major problem with your hard drive.

3 more replies
Answer Match 65.1%

I would just like to get some opinion about disabling system restore when doing a full system scan. I've read in many anti-virus sites and microsoft that system restore should be disabled to allow the anti-virus software to scan the infected (if infected)system properly. However, another source told me that I should not disable it in an event that the system crashes I cand still revert. Which should I believe in? Any feedbaks, would greatly be appreciated. Thanks in advance

Here are the list of site I've read for system restore disabling:


A:Disabling Windows XP System Restore to perform a full system scan

Did you notice that the first link you posted is a Microsoft KB article for Windows ME, not Windows XP?

I would not disable System Restore to perform a scan, I would rather use a Live CD from a AV company to perform an offline scan.
Are you familiar with AV Live CDs?

9 more replies
Answer Match 65.1%

Hello I have Windows 7 starter on my HP Mini Laptop

Suddenly I cannot:
enter safe mode
system restore back to factory settings
view system information

I attached how my pc looks when I click on things like firewall, system restore, system information etc.

Also, I often see corrupt disk notices and there was a notification on my desktop that said my WIndows version was unlicensed or something like that.

My Windows come up and I can get on the Internet with no problem, but the first thing that made me realize something was wrong was when I kept getting corrupt disk messages. Chrome corrupt disk etc.

What I have tried: I went to the tech support forum and took care of any malware problems AND I pressed F2 to run all the test and everything passed, hardware etc.

How could this be fixed?

Thanks so kindly!

Queenz Gurl

A:Can't system restore, can't view system info, can't enter safe mode

Hello there,
Download and install Advanced SystemCare 5 from IObit/MajorGeeks (free version), (sorry I can't provide any links, I'm on a cell phone) and run a Deep Care.
Otherwise, just contact the dealer who sold it to you, and tell them about the software counterfeit notif first. There are ways to circumvent this, but I unfortunately can't help you that way. Ask for a replacement, or a refund. Copy all your personal data to a USB Drive or any other storage device, wipe/shred your files from the laptop if you return it. You get the idea.
Here's what else you can do:
Right-click on C: Drive>Properties>Tools>Check Now in the Error Checking field.
Do the same for all drives.
I'll check Google for problems similar to yours. And their solutions. Meanwhile you do the same.
Good luck.

1 more replies
Answer Match 65.1%

Accidentally deleted important files, system restore not working
I accidentally deleted some important files when trying to free up space on my laptop. Now, when I startup, it cannot go to my user. I lost my email settings, other functions. My docs are accessible by going to 'My Computer' then to drive C: then to the user, etc. However, from my Start menu, I can't get to them by simply clicking 'My Documents'.

I've tried to do some 'repairs' using Microsoft Knowledgebase but so far have been unsuccessful. I tried some of the suggested things and have made alist of many of the files that are missing when I tried to do a system repair. These files are not in the recovery section c:\windows\ServicePackFiles\i386. The list is here:


I ran HiJackThis and the results are below.

any ideas would be helpful.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:41:47 PM, on 4/24/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Intel\Wireless\Bi... Read more

More replies
Answer Match 65.1%

Hi, my name is Stormy, I'm new to this forum since I really haven't had any issues in the past.

I am running Vista Home Premium 32bit on my desktop. I restarted it a few days ago to install SP1, it rebooted and started installing 3 updates. Once it reached 100% it kicked into System Repair. After running through it, it restarted and did the same thing. Now 3 days later, it's still in that process where it installs updates, goes to system repair, restarts and starts again.

I tried interrupting it and doing a System Restore, but even at the earliest date on it, it goes right back to that repetitive process. Now I can't get to any of my files or anything else on there. I'm stuck, and I need some help please!

A:Updates fail, System Repair fails, System Restore won't work


Can you get into safe mode?

Safe Mode

If so, Download this file it & run as an admistrator: -

This will get you back into the system.

9 more replies
Answer Match 65.1%

Hi, my name is Stormy, I'm new to this forum since I really haven't had any issues in the past.

I am running Vista Home Premium 32bit on my desktop. I restarted it a few days ago to install SP1, it rebooted and started installing 3 updates. Once it reached 100% it kicked into System Repair. After running through it, it restarted and did the same thing. Now 3 days later, it's still in that process where it installs updates, goes to system repair, restarts and starts again.

I tried interrupting it and doing a System Restore, but even at the earliest date on it, it goes right back to that repetitive process. Now I can't get to any of my files or anything else on there. I'm stuck, and I need some help please!

A:Updates fail, System Repair fails, System Restore won't work

Hello, and welcome . try this please : Download: Windows Vista Service Pack 1 Five Language Standalone (KB936330) - Microsoft Download Center - Download Details

12 more replies
Answer Match 65.1%

Hey, everyone!

Looking for some advice on getting my GB back, if possible.
I hope I'm posting in the right area.

The other day I had to do a System Restore on my Compaq (Windows XP) so far everything is working fine now. Though, I noticed my computer was running slower than usual. I checked my overall GB usage and found that it had dropped 20GB since the System Restore. My computer is currently 140GB in total and right now only 50% of it is left, making my computer run...not so quickly.

I used TreeSize and found that the missing 20GB was being used in "System Volume Information". I don't mean to sound like a newbie, but what exactly could be suddenly taking up 20GB of my space since the system restore? Is it possible for me to get it back without harming my computer? How do I go about doing that?

Someone mentioned that I should make sure it wasn't trojan/virus related, so I've run anti-virus, anti-malware, PC tuneups, etc. Everything is clean. Any advice?

Thanks so much!

EDIT: Okay well, after searching deeper into the "System Volume Information" I see that all the used GB is coming from a folder inside called "_restore{" and there must be 70+ different files inside, I'm guessing these are system restore points? Most of them are less than 1GB (though there are so many it apparently adds up) but one of them is a whopping 13.3GB by itself. What can I do about all these?


A:Help! Missing 20GB after System Restore, found in System Volume Information -- Why?

7 more replies
Answer Match 65.1%

I am using Windows XP Pro and recently created a restore point in my System Restore program. This was over a month ago, and I no longer need that restore point. When I defrag with either Diskeeper or Norton Speedisk, I get a report on a good number of defragmented/defragmentable files, most of which are in the Restore folder in my System Volume Information folder. I was able to access my System Volume folder and found the offending file but hesitate to delete that file unless I can be assured that I can do so safely.

Would a simple delete be okay?

Attached is a screenshot of the folder in my Systems Information folder.

A:Safe to a Delete System Restore Folder from System Volume Information?

7 more replies
Answer Match 65.1%

Hi all
I want to disable "hardware, Advanced, System Protection, Remote" tabs from system properties dialog box( screen shot attached).
The user should only able to access change computer name feature. Other feature should be disabled/removed.
I there any way to achieve it?
thanks in advance.


A:disable "hardware, Advanced, System Protection, Remote" tabs in system

I'm inclined to say no, for a very simple reason.
Changing the computer name requires administrator access. Given that, the user already has full control over the entire computer, therefore he can change whatever he wants.
What's the purpose of such "limitation"?

4 more replies
Answer Match 65.1%

new here, don't know if this is posted or not but my friend's com have this kind of problem,

when the windows boot in, it will complain the file c:\windows rundl132.exe is not found and also currently what i know cannot run in the com is the system file in the control panel, system restore, remove programs and application and also microsoft word.

i am guessing is just some corruption but it does not seems like it, can any one tell me which spyware is it and how to find the way to delete it?

More replies
Answer Match 64.68%

hi all,

my win 7 pc crapped out. its not the disk. i have an image made on acronis. i bought a new win 10 pc. whats the easiest way to get that win 7 image with all my applications onto the new win 10 desktop? i want to get rid of windows 10. i would like my image working on new pc (new hardware) as i will not have to reinstall and configure everything again.

i tried swapping the old pc disk into the new pc, but the new pc would not boot: says invalid disk. could it have something to do with the MBR or that UEFI thing?

A:System crashed, how to restore Windows7 system image into new desktop

you're going to be in a world of pain if you want to do this but have no access to the old computer. In this situation, a SYSPREP with the generalize function is run in Windows 7 to prepare it for migration to new hardware.

You can try cold turkey like you did, you may have to switch to AHCI drivers from IDE or IDE to AHCI depending on what you had before to get it to boot. The boot sector may be a problem too. If you used standard MBR in the past then check your BIOS on the new PC to see what adjustment you can make.

1 more replies
Answer Match 64.68%

My computer had been running a little slowly and I suspected that there might be some spyware running on it. I downloaded and installed Spybot Search and destroy as well as the teatimer that came with it. As the installation started running, Mcafee started freaking out and blocked some file actions. At that point I realized that it wasn't a good idea to have the teatimer running while mcafee was also running. I couldn't find the teatimer in the add/remove programs menu, so I did a system restore to before I had installed the spybot bundle. The restore worked, but then once the system reloaded, an error message came up saying :" the instruction at 0xffa5785e referenced memory at 0xffa5785e. The memory could not be read. Click ok to terminate the program". This error message comes up anytime I try to open a program (the only thing that changes is the number it gives for the memory). I tried to undo the system restore, but the error comes up when I try to open the system restore utility. I tried to load windows in safe mode to undo the changes, but when I try that a blue screen comes up saying that it will not load in order to prevent further damage to my computer. Windows will load when not in safe mode, but it has the memory errors. I have no idea what is wrong with it. My computer is running windows xp. HELP!


A:Problem with system memory after system restore/spybot installation

Try disabling Tea Timer.

3 more replies
Answer Match 64.68%

Hello I have Windows 7 starter on my HP Mini Laptop

I'm just wondering is there something wrong with my Windows 7 or could it be a virus?

I cannot:
enter safe mode
system restore back to factory settings
view system information

I attached how my pc looks when I click on things like firewall, system restore, system information etc.

Also, I often see corrupt disk notices and there was a notification on my desktop that said my WIndows version was unlicensed or something like that.

My Windows come up and I can get on the Internet with no problem, but the first thing that made me realize something was wrong was when I kept getting corrupt disk messages. Chrome corrupt disk etc.

What I have tried: was running AVG scan, nothing found AND pressing F2 and running all the test and everything passed, hardware etc.

Could this be a virus or a windows 7 software problem.

A:Can't See System Information or System Restore, Can't Enter Safe Mode

Hi please follow the instructions here NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum then make a new thread here Virus/Trojan/Spyware Help - Tech Support Forum
post all the info you can gather and mention anything you could not in that thread not here

2 more replies
Answer Match 64.68%

Using preinstalled Win 7 Home Premium 64bit on an HP 6813w Pavilion. The original hard drive, a Hitachi HDS721010CLA332 1Tb crashed.

1) System Recovery discs was made along with a System Recovery with System Image disc.
2) A more current System Image was made on an external hard drive.

The Hitachi was replaced with the same model. Checked bios to make sure it was installed correctly.

Under System Recovery, Image Restore, Select a System Image Backup there is nothing in the table to choose from as far as a source (disc drive or external drive).

A) System Recovery (3 discs) has the HP preinstall file folder on the 3rd disc but is not read by the System Recovery program.

B) Under System Restore, Image Restore, Advanced, it asks for a network or driver to be installed. That opens up the directory of C: which is the external hard drive. Under WindowsImageBackup the computer name is identified followed by three entries:

File: BackUp 2012-09-30 180450 containging three (3) entries of

File: Catalog contains BackUp Global Catalog, Global Catalog

Doc: MediaID

B) System Image is on the external but is not accessable through the System Restore menu. Verified the external was readable by run command. The external in dos was given the C: drive designation.

It seems to me the Recovery and System Restore discs are not functional. Am not a technical person but I have taken this as far as I know how at this point.

Printed out all... Read more

A:System Image on System Restore Disk Not Reading After Crash

Looking for Recovery Discs? HP Pavilion a6813w Desktop PC - HP Customer Care (United States - English)
info at hp for recovery. the recovery partition on the old hdd is not on the new drive.

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Answer Match 64.68%

Hi TechSpot,

When I boot up my base system, and proceed after completing the POST, I receive:

Windows could not start because the following file is missing or corrupt

You can attempt to repair this file by starting windows setup using the original setup CD-Rom. Select "r" at the first screen to start repair.Click to expand...

A great solution by the way is here

So, I proceed to rebooting and loading up my Windows XP Professional w/o SP disc, and loading the Recovery Console. However, when I come to select the Windows installation (1), after I type 1 and hit enter (lots of times), nothing happens, it's like my system locks up.

So, I thought I'd try a complete fresh install from the disc, but when the installer gets to the "Searching for previous versions of Microsoft Windows" it just stops here, and locks up once again.

Now, I begin to think that means my Western Digitial Caviar 160GB SATA hard disk has failed, since this all started from a hard shutdown .. the system was instructed to shutdown through Windows, but was taking longer than usual, so I used the case power button to shutdown at the same time (corrupted files..) next day, I receive the quoted error message.

Now I have messed about with ideas, but seem to get stuck when it comes to writing or deleting things from the hard disk.

What I've done:
- Attached an old Maxtor IDE hard disk to my base system, which BSOD's when I t... Read more

A:Config\System Missing - System Restore from Recovery Console HELP!

Repair isn't Recovery and vice-versa.

5 more replies
Answer Match 64.68%

Office Version:Office 2003
Operating System:Windows 7

After a number of issues regarding my HP OfficeJet 7410 All-In-One problems (absolutely no help from HP by the way)...I decided to try a "System Repair". All went well but did not solve the HP software issues.

So I did a complete "System Restore" from the most recent image prior to the HP issues arising. Everything seemed to go well and the HP issues are resolved (or at least 99%)

But there is one issue with MS Office Word 2003. Upon startup I am getting the following pop-up error:

All other Office 2003 programs seem to be running fine ?
What is this and how can I fix it...tried general office repair but did not effect this ?

I tried both to unchecked them in safe mode...and/or also to remove them in safe mode...But...three of them are reinstalled in Word 2003 on regular start-up ?

Every time I either uncheck and/or "Remove" the's back upon restart ?

A:Problem with Word 2003 after system repair and system restore ?

Never mind....I found a post from last year in SevenForums that covered this and problem is solved !!


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Answer Match 64.68%

About a month ago I managed to get the infamous System Check virus on my computer. I was shocked that it happened, I was at the time doing a google image search.

Anyway I managed to remove the virus, unhide my files, and restore all my start menu shortcuts. During the removal process, I cleared all of my previous system restores as an extra precaution.

Lately I've been noticing that I have been running quite low on disk space for no known reason. After investigating I saw that my System Volume Information folder is quite large (15GB). Further investigating shows specifically the System Restore folder inside the System Volume Information folder is taking up most of the space. System restore is disabled, there shouldn't be anything in that folder.

It appears the virus attempted to copy the entire contents of my C drive and hide it in the system restore folder. Obviously there isn't enough space on my drive to have everything duplicated, but it did duplicate 15GB of data. I desperately need to reclaim this drive space but no matter what I do, I cannot clear the contents of this folder.

I've tried toggling system restore on and off (it's currently off).

I've tried running an elevated command prompt resizing shadowstorage.

I've tried taking ownership of the folder then simply deleting the files and folders, nothing happens. The files and folders remain where they were.

I've tried disk cleanup, it is unable to find any System Restores and thinks all the data is clean... Read more

A:Can't Clear System Restore Files. System Check Virus the Cause?

Try rebooting after each enabling and disabling of system restore. See if they get deleted. Is 15 GB within the top limit for your hard drive?

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Answer Match 64.68%

Last night i closed my laptop without shutting it down. I woke up this morning and turned it on and it went to the system repair screen and ran through that. It says there are problems but they are not automatically repairable. I then tried to do the system restore to an earlier point in time and had one option for a couple days ago. I ran through that but it says there is an error and when i expand to see the error one of the things listed is no OS installed.

I have windows 7 64bit.

Does anyone here have any idea what might be the problem. I am very confused as to why it would say i dont have an OS installed but it is running through the system start up repair as well as listing a date that i could restore it back to.

I would really appreciate any input on this as i have a lot of data on that hard drive and i am really hoping its recoverable and not totally hosed.

I have not tried installing the hard drive into a new computer yet. I will try that a little later.

Once again, i appreciate any and all suggestions and help. Thanks.

A:System restore saying no OS is installed, system repair stuck in loop

Hi brian,

Try this on for size: Startup Repair Infinite Loop Recovery

How do you plan on running the laptop's harddrive on another computer?

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Answer Match 64.68%

I ran a full scan on Avast yesterday, it found 3 infections in my windows folder, can't remember the specific paths anymore.. I think one was in Sys64 or something.
It managed to quarantine 2 of them but it couldn't find the specified file path (or something) of the infection in Sys64 (or something).
So, Avast suggests that I restart and run a scan. I click yes, computer restarts, starts running a scan before Windows starts. After an hour it is done, I log on my account...

The startup is a bit faster than usually, but I notice that the programs that should start on startup won't (MSN Messenger, Skype, etc. including Avast itself. Comodo firewall starts as it should though).

I try to open some programs, including Firefox, Avast, Messenger... nothing happens when I click the shortcuts.
I can use explorer to browse my folders, but if I try to open an application nothing happens (usually, CCleaner worked however).

I tried system restore to an earlier state, but once the restore was "done" and I logged back in, it said that system restore failed because an antivirus program was running a virus scan.

I tried to clean registry and remove some files with CCleaner, but no effect.
I also tried to system restore to a different point multiple times: same effect. Fail.

So I tried to uninstall Avast, nothing happens when I click it at the control panel "uninstall or change programs" thing.

Next I go on rampage and try to delete the folder of Avast Antivirus, it sa... Read more

A:System restore fails after Avast Antivirus messes up the system

Seems Avast definitions are flagging important system files as infected. Many are saying sfc/scannow corrects the problem.

Just check the Avast forum and you'll see how many current threads there are on it.

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Answer Match 64.68%

Gateway DX4720-03, Windows 7 HP 64-bit.

Living is south FL can be a bitch when the rains come as there often is a ton of accompanying lightening that plays havoc with the electrical system, even though I have surge protectors inside and outside the house. We just had some very heavy rains with lightening and my computer shut down several times, but I could restart it each time...except for the last time when Windows wouldn't startup. At that point, Start Up Repair came into play. Although I routinely backup on an external drive, of course I never did it this month-DUH!

Results from SUR were error free (error code=0x0) on all the parameters tested, however there were the following error codes reported:

"Unspecified change to the system configuration might have caused the problem."

Repair Action: System Restore
Failed: 0x1f

Repair Action: System Files
Failed: x490

There were more options to select for a recovery task, but I didn't try them as they didn't seem to be as salient as the two above..

As System Repair and System Restore failed, please advise what i should next do.

A:Windows won't startup, System Repair and System Restore failed.

What's the date of the most recent backup that you have?

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Answer Match 64.68%

I have run System File Checker (sfc) and it found many files that were corrupt and could not be repaired. My PC appears to be running fine - but I am anal about repairing anything that is wrong on my PC. The only suggestion I've received so far was to perform a Repair Install. That's very risky. Does anyone know of a sure fire way of repairing my corrupt files so that sfc /scannow can run again without a hitch? Thank you..................

A:How restore system files when System File Checker won't work

More about System File Checker
Use command prompt to get the log:

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

Then follow the corrupted file's path and search for a known good copy of the files (Be careful!)
It is all mentioned the link...
If you are too lazy to read it here:

How to manually replace a corrupted system file with a known good copy of the file
After you determine which system file was corrupted and could not be repaired through the detail information in the Sfcdetails.txt file, find where the corrupted file located, and then manually replace the corrupted file with a known good copy of the file. To do this, follow these steps:

Note You may be able to get a known good copy of the system file from another computer that is running the same version of Windows with your computer. You may perform a System File Checker process on that computer to make sure the system file that you intend to copy is a good copy.
Take administrative ownership of the corrupted system file. To do this, at an elevated command prompt, copy and then paste (or type) the following command, and then press ENTER:
takeown /f Path_And_File_Name
Note The Path_And_File_Name placeholder represents the path and the file name of the corrupted file. For example, type takeown /f C:\windows\system32\jscript.dll.
Grant administrators full access to the corrupted system... Read more

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Answer Match 64.68%


system restore no longer making automatic system checkpoints but it is set up in task manager to happen 12:am every day. I can go days and no automatic system checkpoint was set up. I have to keep making a manual sr system checkpoints. Task manager says sr automatic was set up, but it does not show when I open systenm restore

1) VSS service in services is set to manual
2) I am usinG kaspersky 2011 internet security
3) can make manual checkpoints . and disk space set to 100meg for restore points
4) New software software or windows update creates sytem checkpoints
6) have 2 hard drives, secondary drive sr is disabled, primary hard drive sr is enabled

A:system restore i no longer making automatic system checkpoints

100 meg isn't really very much for restore points.
I would generally say a couple of gigs at least.

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Answer Match 64.68%

If I change my operating system to linux and delete my old operating system entirely, will I be able to still use system restore to change my old operating system back?
Please help. All help is appreciated.

A:If I change my operating system to linux, can I still use windows' system restore?

The simple answer is no. If you remove an OS then you can not use it to do a restore because it is no longer there to run the restore program. What I would recommend would be to have a duel boot system.

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Answer Match 64.68%

When i start my pc, i get a 30 second count down to either choose an operating system or system restore. if i choose windows xp professional, everything is fine. when i choose restore point, i get "INF file textsetup.sif is corrupt or missing, status 14. setup cannot continue. press any key to continue".
choosing last known best settings hasnt changed this situation either.
basically i just dont want to see this screen, it prolongs the computer start up. i just got it today as a refurbed hp desktop from i tried system properties, advanced, startup settings and unchecked both boxes, as well as clearing the boot.iti file to no avail.
a rep at hp that was nice enough to just give me an opinion said i need the disk that came w the pc, which i obviously cant get. any ideas?
thank you so much for your time.

A:Choose operating system at startup-windows xp or system restore

You probably could purchase the disk from the manufacturer. They make a lot of money selling them to people.

Post the manufacturer & model of the computer, and verify the exact text of the message. That message is odd.

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Answer Match 64.68%

Hi everyone, sorry for posting another thread about this, but after doing some digging on my own, I thought it was getting kind of heavy so I put it here in the advance forum. Here is what I have done so far in trying to restore my automatic system checkpoints. As before, system restore will not create the "system checkpoint" for me at a given time interval. I will list what I have done so far to help diagnose my problem. I followed all the steps on this link by Bert: I typed eventvwr.msc in the run line. Clicked system on the left, then source on the right. I found some events for sr, but these were the ones I did myself when turning off, then back on system restore. Task scheduler and system restore services are running. I confirmed this by typing cmd, then net start in the run line. I have the space allowed on my hard drive set to the max, and there are 25 GB free. I am able to create manual system restore points and they are also created if I install/uninstall a program. I have reinstalled system restore using the sr.inf file. I used the "xpsystemrestoreponitsfrequency.vbs" to change my time interval to 1 hour just to see if it worked, but it didn't. I checked my registry settings for system restore. Disable SR is set to 0. Restore status is set to 1 (I posted that because I thought one means disable in the registry, but I don't know what restore status is) I do have a screen saver on, my system is set s... Read more

A:system restore doesn't create automatic system checkpoints

ok, I have a few more things you can try...First go to your services.msc (Start then Run then type services.msc), then verify that The System Restore Service and the Task Schedular are Set as LOCAL SYSTEM (for their, "log on as..". ALso make sure they are both set to AUTOMATIC.Next, in your Registry, Check The Following Keys:HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentVersion\SystemRestoreThe Default Values for this key should bename - type - dataDefault - REG_SZ - (value not set)Compression Burst - REG_DWORD-60CreateFirstRunRp- REG_DWORD-1DisableSR- REG_DWORD-0DiskPercent- REG_DWORD12-DsMax- REG_DWORD-400DsMin- REG_DWORD-200RestoreDiskSpaceError- REG_DWORD-0RPGlobalInterval- REG_WORD-86400RPLifeInterval- REG_DWORD-777600RPSessionInterval- REG_DWORD-0ThawInterval- REG_DWORD-900TimerInterval- REG_DWORD-120Next Go to this Key:HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Srservicename - type - dataDefault - REG_SZ - (value not set)DependOnGroup-REG_MULTI_SZ- DependOnService - REG_MULTI_SZ - RpcSsDescription - Reg_Sz - Performs System Restore Functions to Stop service...etcDisplayName -REG-SZ - System Restore ServiceErrorControl-REG_DWORD - 1ImagePath - REG_EXPAND_SZ - %SystemRoot%\system32\svchost.exe -k netsvcsObjectName - REG_SZ-LocalSystemStart-REG_DWORD- 2Type - REG_DWORD - 32Then lastly go to this Key:HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SrDefault ... Read more

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Answer Match 64.68%

I recently had to return my HP Pavilion g7 Windows 8 64- bit only laptop to the manufacturer for repair under warranty. Prior to this I created a system image as the Hard Disc was going to be replaced. Having now received the repaired laptop
I have been trying to restore the saved image. I watched the microsoft video on the subject and followed the instructions implicitly. However having arrived at the point where I clicked NEXT to accept the <Use latest image> option screen and then landed on the screen entitled <RE IMAGE YOUR COMPUTER....... CHOOSE ADDITIONAL RESTORE OPTIONS> the message I then received was:

<To restore this computer Windows needs to format the drive that the Windows Recovery environment is currently running on. To continue with the restore shut down this computer and boost it from a Windows installation disc or a system repair disc and then try the restore again. If you don't have a system repair disc you can create one now.>

Well I did have one which I had prepared at the same time as I created the image system but the laptop wouldn't boot from it.................. so I went through the entire procedure again and then pressed the CREATE DISC tab. The next instruction was:

<Select a CD/DVD drive and insert a blank disc into the Drive> Ok, I did that ! Then I pressed the CREATE DISC tab.............only to get the message <System repair disc could not be created. The system cannot find file specified ( 0x80070002)>... Read more

A:System image restore & system repair disc problems

Hi, I just did a system image restore the other day, and I didn't have to use a recovery disc or go through any of those steps you mentioned.
After it scans your system for other images I presume it see's the one you made on the other external hdd. If so make sure to tick select a system image when you get to the "use the latest image available (recommended)" screen prompt. From there it should be pretty straight forward to recovery. If you see reformat/repartition drives is greyed out on the next screen prompt just ignore it and just click next.

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Answer Match 64.68%


I'll start from the beggining. I was trying to change the email address in my outlook, and I dont know what I did but I cant access all my folders inbox, drafts, sent items all I can see are my archived files from last year so I decided to perform a system restore which did not happenI kept getting a message that the restore could not be done for like 4 dates I selected. So I then decided to perform the restore in safemode, but now the system is rejecting the login password. I tried to restore by pressing F11 the restore to a certain point was disabled, and every time I try to boot it still comes back to safe mode.

I dont have norton am running Mcafee.

I just tried rebooting and pressing F8 gave me options of starting windows normally and also the option of using the most recent settings. Tried booth but I still end up in safemode.

I have to leave the office now but please leave a message for me I'll get to it first thing in the morning, with all these issues including recovery of the outlook files

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Answer Match 64.68%

Yesterday I tried to do a system restore to fix a Flash Player problem but I did not have restore points going back as far I wanted. I only had 3 Scheduled system restore point going back to March 23rd and 8 restores points done by Revo and various Flash Player install/unsintall restore point created while trying to fix said problem. I thought those 8 restore points might have deleted older scheduled ones but my maximum space hasn't been reached yet and I did not turn off system restore.

From what I read online, I have a crazy amount of space allocated to shadow storage so I was curious as to why I did not have more system points to choose from. Any ideas? Is there anything that can delete restore point besides turn system restore off?
Used 33 GB
Allocated 35GB
Maximum 87GB

Also when I went to select the disk to restore it said
Partition_1(C:) (system) Ready to restore
(Partition_1(C:) The disk cannot be found
I have two disks Partition_1 (C:) and Recovery (D:) which is the factory restore stuff and is locked so I don?t create points for this one.

The Partition_1(C:) (Missing) shows in the available disks in system protection. Should I just uncheck it?

A:System Restore Disk Space Usage and System Recovery

Hello pineapplegrunt.

Do you regularly run programs such as CCLeaner and/or Disk Cleanup? It is possible to delete restore points with these tools (and other similar ones).

I believe your problem is that System Restore points are automatically deleted, by default, after 90 days.

I believe there are ways to change this, although from the top of my head I think you have to use a third party application (to do this easily). However, it is not really recommended to keep such long system restore points, if you want an image of your drive going that far back, you probably should look into creating a backup image or something and not relying on system restore.

Can I ask what your flash player problem is, have you been able to fix that?

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Answer Match 64.68%

This morning I attempted to perform a system restore on my other computer. I legally own Microsoft Windows XP Home Edition and was using the 3 system restore CDs provided by my manufacturer at the time I purchased the computer. If it matters, the computer is a Sony VAIO AMD Athlon.

I inserted the disk before booting up the computer, and everything seemed to go fine. The system restore screen loaded and I chose to do the recommended system restore, erasing all the files from my drive and restoring to the computer's original configuration.

It began performing the normal "Restoring Drive C:" operation. About 20 seconds into the restore, I received this error message:
Disk Access: Sense Operation Failed

I hit "Okay," the only button available. I then received a message saying the system restore failed and my operating system may not perform correctly (what an understatement). I removed the system restore CD and rebooted my computer. I now get an error message, "The operating system has failed to execute." I can't do anything, except try to do another system restore, in which I receive the same "sense operation failed" error from before.

I tried calling their tech support to which I was told (after waiting 20 minutes to speak to someone) that because my limited warranty had expired, I would have to pay $19.99 per call to have it fixed. Yeah, right. Neither Sony nor Microsoft's online tech support pages were at all helpfu... Read more

A:XP system restore failure... operating system failed to execute

I would guess that your CD is scratched or unreadable for some reason or that the CD Rom isn't reading properly. Give it a good wiping.
I would just format and reload XP if you have a fully licensed disk. Takes 39 minutes or less and you'll have a nice clean install and you get to start over. However....... if you have only restore disks I am unsure as to whether you can do an install from them.

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Answer Match 64.68%

About 3 days age my trend micro, system restore stopped working. My Microsoft firewall needs turned on manually on every startup. My system config window only stays up a second or two then disappears but in those few seconds I see 3 new listings for csrss files. I uninstalled trend micro then reinstalled but no desktop icon and when I try to install it goes to uninstall. When I try ro launch it says reboot then a message comes up with this #(hr=Ox80070422,loc=7413,num=234). I also tried hijack this but it will not stay up either. I am frustrated and wonder if anyone can explain what is going on. Thanks This is a copy of my Logfile of HijackThis v1.98.2
Scan saved at 11:52:44 AM, on 22/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\dave meekins backup 13_jan_05\Dave\Local Settings\Temp\Temporary Directory 1 for\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStar... Read more

A:Solved: no system config, trend micro or system restore

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Answer Match 64.68%

Please help me. I am a novice, but I am at the end of my tether and really need my laptop for work :-(

Firstly I am on a Dell Studio 1555, Vista and I did have Office 2003 installed and working perfectly. Sinve installing Office 2007, everytime I opened it, it reinstalled itself. This happened EVERY TIME for over a year, and after reading forums and forums and posts and posts I decided a few weeks ago to follow all advice given and amend the registry, delete things and just basically go for it! Well it never worked! Office 2007 just always configured itself when opened. Now I have installed Office 2010 to try and rectify the problem, which seemed to have solved the problem however, noew Internet Explorer is playing up and everything is slow and rubbish. I tried to restore to before I started messing with the registry and have seen that there are no restore points at all! How can this be? I have had the laptop for nearly 3 years! It must have created a backup at some point!!!

Please, please, please someone help me.

A:No system restore points, slow system, office crashing please help!!!

please could I post my registry or something on here and someone tell me what on earth is wrong and how to put it right???

I tried to use Dell Support Center and it failed the harddrive tests.

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Answer Match 64.26%

I was recently helped by Jack & Jill in another forum.

I received clearance from the Malware forum to create this post.

After my topic was closed, I installed the updated Windows Vista Service Pack (the one I had was outdated). Upon completion of update my system crashed. I cannot even run System Restore (it never reaches completion).
When I try to start my computer I get the following message:
!!0xc0000034!! 185/49206 (program_files_windows_nt_tabletextservice_...)

Unfortunately I do not have any recovery CDs. Any help is greatly appreciated,

A:System Crashed - Unable to utilize System Restore

Can you start up in safe mode?

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Answer Match 64.26%

Hello, As the title says my computer is stuck on the system recovery options. I was having issues the other day with my computer it kept crashing,programs not fully loading and all around slowness. it was fine a few days before so i figured i must of downloaded a virus while looking for a zuma game for my 4 year old to play.

I ran my scanners and found some things removed them but the problem remained. so i decided to to a system restore. I looked and i had an atuo save restore point from 2 weeks ago. It ran when it was done it restarted and loaded up to the system recovery options menu so i hit the restart button and again.

I have tried to solve this by looking here tried this Startup Repair Infinite Loop Recovery several tims and nothing.

I'm pretty sure i have windows 7 home premium might be the basic cant really remember. My build is Build a Cheap 400 Dollar Gaming Computer (2012) only difference being the storage i used one i had from my previous computer as wll as the cd drive. i also dont have a windows 7 disk.

Is there anything i can do?

A:Stuck in system recovery options after system restore

Hello and welcome Joe mate is the machine running at all? If so then go to Start > Control Panel > System and you will get a screen like in my pic it will tell you what version of Windows you are using.
Now something else you could do is run these in safe mode. To do that power off the machine and power up while tapping F8 then just do what is in the tutorial instructions < if necessary include the /f and /r in the command line as per Option2
if these do not make any difference then power up normally and run these for starters
ADW download from bleeping computer delete any rubbish found with the malware scans
(with ADW if you are running Kaspersky it will throw it up as malware just override Kaspersky by ignoring it or disabling it for the duration of the scan)

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Answer Match 64.26%

I would like to know the differences between System Restore Point and System Checkpoint. What happens when someone restores his system using System Restore Point or using System Checkpoint? What are actually restored after both processes? How much memory is consumed by each Restore Point? I will be grateful if someone enlighten me with his knowledge. Sorry if my language seems halting to someone.

A:Difference between System Restore Point and System Checkpoint?

Restore point is a Windows 7 default ability.
As far as I know Windows 7 has no such thing as check point.

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Answer Match 64.26%

I've recently purchased a 256GB Crucial MX100 to upgrade and troubleshoot an old 90GB OCZ Vertex SSD.
I made a 90GB Partition to create my system image on a 1TB WD Elements HDD.

I succeeded in the system image restore, but when I checked "My Computer" to view the drive it only recognized it as 90GB!

I then went to Computer Management and noticed that the remaining part of the drive was partitioned and wasn't formatted.

I formatted the volume but it won't allow me to extend it and combine it with the C: drive.

The ONLY thing I did differently during the system restore was exclude a secondary WD drive before doing the restore.

Any help would be greatly appreciated. I would ideally like to not put so many write cycles on my new SSD trying to merge the partitions.

Hopefully a command in diskpart or something can resolve it. Thanks

A:System Image partitions C: drive after system restore

Fastest resolution ever!

Solution: If I didn't rush into Computer management and format the drive I would have simply been able to extend the volume.

I had to delete the volume and then the option to extend was available.

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Answer Match 64.26%

I installed a Windows XP Home Edition SP2 in my Windows XP Professional Edition. When my computer restarted I saw that I have 2 operating systems. I realized my mistake, so I did a system restore on Windows XP Pro. I had set it before I installed Win XP Home. When I restarted again, it then boot in Windows XP Pro.

While I was using the computer, it gave a warning that I was low of space. So I had my disk clean up. Then I did the Disk Defragmenter, it said I only had 14% of space and it wont be able to defragment because it needs at least 15%.

Is the Win XP Home still there? Or did the system restore delete it? If it's still there how can I delete it? What do I do?

A:Help! Does system restore remove an installed operating system?

i assume you installed it on it's own partition so format it

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Answer Match 64.26%

After the system restore i found that my computer would freeze up after computer freezes up after 30 or so minutes of use. i then have to shut it off by holding down the power switch. this does not occur in safe mode. as said in the title i had or still still have the system fix virus.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:08:34 PM, on 2/4/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Safe mode with network support


Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Read more

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Answer Match 64.26%

So, about an hour and a half ago now, I was tasked to help remove some annoying anti-virus stuff from my mom's computer. So, I start uninstalling McAfee. At this point the cord was stretching across the room, so I decided I'd pull out the charger to put it on my lap. I didn't realize the battery was missing, so it shut off. I knew right then and there that that wasn't good. So, I started it back up, got to the start screen with the familiar four spheres, then once the flag was completed, it switched to a dark gray screen, with the cursor still there. Let it stay there a while, nothing happened. At this point I knew I should just jump straight to a system restore. So I made a system repair disc with my laptop, went to the system repair settings, and tried to repair it first. It didn't even detect an error with start-up, so it's something unrelated to the startup process. I then continued to try a system restore from a few hours prior. I got an error message, and it said something along the lines of "Couldn't extract file (D:\Program Files\mcafee\msk\mskLI.inf)". I don't know what it would actually say in English, since the system is Norwegian, but that's what the wording translated to anyway. Tried with older restore points, and the same thing happened to all of them. Do I have to resort to reverting to factory settings? Is there something else that can be done to fix it? Am I just dumb?

If it helps, this was directly after a system update, which may be the origi... Read more

A:System shut off during McAfee uninstall, can't run system restore

Read these tutorials they will help you cover all the angles.

Troubleshooting Windows 7 Failure to Boot
Troubleshooting Steps for Windows 7

9 more replies
Answer Match 64.26%

I have been combing these forums for three days looking for a solution to my problem, with no luck. I finally decided to sign up and post a thread detailing the issue, so here goes:

ASUS Essentio CG8350
Windows 7 Home Premium x64

Basically, my stepmother wanted to install calibre so she could start pirating ebooks for her Kindle. Here's what I did.

1. Downloaded the .exe setup file, double-clicked, and got an error message that I have since forgotten the error # or quote of what it said, but basically it would not install.

2. I looked up said error number and used a fix from these forums....(Hindsight is 20/20 -- had I known this would be such a huge issue I would have told her to just keep buying her damn books at this point.) Here was the fix:

a. Go into services.msc and double-click Windows Installer.
b. Change Startup Type from "Manual" to "Disabled."
c. Restarted computer.
d. Installed stupid goddamn calibre program, which worked this time.
e. Repeated step "a." and changed Startup Type BACK to "Manual."

3. Then noticed that the internet wasn't working. Had windows scan to try and automatically fix the problem. It said there might be a problem with my Wired Network Adapter.

4. Uninstalled and reinstalled the drivers for this, no dice. Still doesn't work.

SOOOO, long story short, before everyone gets on me for posting in the wrong section of the forum.......I'm resorting to System Restore. Regular System Restore (restori... Read more

A:System Restore will not recognize System Image DVDs

If you can't otherwise resolve this, you can do a clean install from a burned ISO. Get the ISO from, burn it to a disc, install, and activate with your existing Product Key.

I'd do that before using the system image DVDs you made anyway. I assume they would only return you to factory state, even if they worked.

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Answer Match 64.26%

XP Home SP2
System restore has disappeared from system tools. My CD Rom drive is not working, is there another way to get it back other than installing from the windows\inf file? When I try to do it that way, I am requested to insert my XP disc. Can't do it beacuse the drive is not working. I also tried the c prompt command:%systemroot%\system32\restui.exe but the command is not recognized. Any help appreciated. Also, I have run a complete virus scan and adware scan..nothing found..
more info: I can open and insert discs. They won't run...all i get is a flashing light. Will replace drive when able to...but for now I am wondering if there is another way to get system restore back.
Further, ANOTHER INTERESTING POINT: When I try to run the command %SystemRoot%\system32\restore\rstrui.exe I get the message that this command is not recognized. Also, I have double checked services and the system restore is started and on automatic. The registry also shows it as enabled. Any other suggestions greatly appreciated.

A:Solved: System restore missing from system tools

16 more replies
Answer Match 64.26%

I have been reading the forums and it seems that my win7 desktop has an issue with the system restore virus/worm/trojan. I was searching the web for information on teens huffing chemicals using Firefox & Google search. One of the pages began playing some annoying video, when I went to close it out I was presented with the same windows and warnings described in this post

normally I would not post on forums concerning issues such as this. I prefer to find the fix myself but the malware seems to have taken itself to a new level on my desktop. I cannot even get F8 to work. The computer launches the MSI screen that offers the press delete to get to the bios and tab to switch to post but only the delete button works then if I let it load all of the way I just get a back screen with the little DOS line flashing but I cannot type anything onto the screen. The only keys that seem to work are control alt delete to restart the computer.

I have been reading through a lot of posts on these forums concerning this issue but have been unable to find one quite the same as my present situation. It would be great to be able to save the information on the hard drive but I just spent a year in Korea and while I was gone my wife misplaced the backup and start-up disks for the desktop.

Is there any hope or should I just trash the hard drive and start over with the desktop?

Thank you

A:system restore virus operating system will not load

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

26 more replies
Answer Match 64.26%

I will try to put all the relevant information here, but this is the first time I have ever posted at a computer help forum. Please let me know if you need more information.

1. Within the last week, my laptop (Toshiba Satellite L505D) has started not turning on. I turn it off every night, and starting this week, suddenly I got nothing but a black screen when I turned it on in the morning. I hit the power button and turned it on and off several times (hitting "Start Windows Normally"), to no effect. I then tried the "System Repair" option (I don't remember if that is the correct wording, but it is the option that isn't "Start Windows Normally"). It takes me to the "System Restore" dialogue boxes, and after a lot of sitting around and several re-starts, the computer eventually brings me to the desktop. This has happened every day this week--the System Restore option works one time only. Once the desktop has loaded, there are no real problems, except . . .

2. Today I decided to fix this powering on problem, because it's annoying and sometimes I need to get into my computer quickly, so I did an online search. One of the recommendations was to use sfc/scannow to repair corrupted system files. I tried it three times (using "Run as Administrator"), and each time the verification stopped at 51% with the error message, "Windows Resource Protection could not perform the requested operation."

I have used C... Read more

A:System will not power on without system restore/scannow stuck at 51%

Hello, I am thinking a hardware issue, maybe the hard drive is failing, see if you can use this to save your stuff first , then we can test your hardware out. So, I am thinking , save , then we test , use this and see if you can get all your important stuff saved : Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer - How-To Geek

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Answer Match 64.26%

I am working on an XP-sp2 Dell Dimension system and I get the following message:
"Windows could not open because the following file was missing or corrupt...\windows\system32\config\system"

Is there any other way to fix this other than system restore so I don't loose all the files and programs I have installed since I bought this about 5 years ago?

A:Solved: XP System won't boot- Is system restore needed

Hi system restore unlikely to work.
It's either following suggestions at the Microsoft link or reinstalling Xp

1 more replies
Answer Match 64.26%

Hello to all,

A month back I accidentally deleted the wow6432 node from my registry under system_user. I believe this is the root of all my problems. Once I did that, my toshiba c885 D 64 bit would not boot. I forced the computer to shut down and pressed f12 to get to the system recovery options. I then restored to a point before my blunder. Well, my laptop worked for a while and then magically the screen goes black and will not reboot. I did sestem restore a few more times since I could get a little bit of work done in between restoring and the screen turning black again. After I was fed up with having to run system restore every other day, I decided to run system refresh to keep my files but reset everything else. After restoring I am getting the same problem and find myself again running system restore every other day just to keep working.

My questions are if I completely reinstall windows 8 and start from scratch, will this definitely solve the problem? I thought system refresh would have worked, so I'm not sure. Also, are there any other available options for me to fix my computer without starting from scratch?

Thanks so much in advance! -Aaron

A:System Restore and System Refresh not working completely!

Hi awrontherise,

Since you did not provide your specs, all my suggestions are just speculative in nature; however, I can tell you that a clean install will fix all system software corruption but if you also have hardware and/or driver issues they will have to be addressed separately. So, based on what you have told us so far, I would recommend this as your first step:

Repair Install Windows 8

Now, if the above doesn't work, you may have to take this route:

Clean Install - Windows 8

Good luck.

4 more replies
Answer Match 64.26%

Hello all, I recently had to do a system restore. Everything went smoothly except now my system will not recognize that I have a capture card installed. (Specs Below). Before the system restore it was working fine and the system is exactly the same now as it was before the restore. It will not recognize what it is or that it is even there. After installing the card the software it says there are no capture devices installed. Any suggestions? Thanks much.
P.S. All other PCI cards are working fine.

The capture Card is a Winnov Videum 1000 Plus with 2.13 SP1 Software
Windows XP, Pentium 4
GeForece 4ti
Soundblaster Audigy 2

A:System Not Recognizing Capture Card after System Restore

10 more replies
Answer Match 64.26%

I have limited space on my C drive where win is installed ever since the accumulation of win updates and SP.

I wish to turn off system restore points on that disk and use the E drive which has ample room but will setting system restore points to that drive instead of the C drive mean it only creates a copy of that particular drive... or is the answer in the actual name... will it create a restore point of my C drive on the E drive?

A:System Restore Points Created on Non Win System Drive

9 more replies
Answer Match 64.26%

My computer boots with no icons or start menu. I do a system restore my desktop comes back. When I shut down and restart the same problem appear ( no desktop menu). The menu appears in safe mode. I have tried adware and malware bytes. The problem keeps occurring with no desktop and slow startup.
Please help! I have enclosed the following txt files HijackThis log., dds.txt file, attach.txt file and the ark.txt file. Please help!
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:33:42 PM, on 3/5/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16428)
Boot mode: Safe mode with network support
Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware2\mbam.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Softwa... Read more

A:System only boots up in safe mode or system restore!

16 more replies
Answer Match 64.26%

I want to have a Factory Reset of my computer. In order to launch a System Recovery, I need to create Restore Discs. When I launch the Recovery Disc Creation, it says:

"This computer does not have a burning drive, which is required to make DVDs. Please contact HP Support for asistance."

My computer did not come with a build in CD Drive. Even plugging in a USB CD Drive will not make creating the discs possible. So. I ask you. How can I reset my computer to Factory Condition?


Computer Specs:

Windows 7 Home Premium (64-Bit)

Model: HP Pavillion dm3 Notebook PC

edit: This notebook came with a Recovery Partition built in. Maybe it can help?

A:Cannot Create A System Restore Disc(s) (Cannot do a System Recovery)

At HP logo press F11.
It should give you an access to recovery partition.

I'd also call HP to obtain recovery DVDs.

4 more replies
Answer Match 64.26%

Hello, my name is Mitch- I used to have an account here a long time ago but forgot the email/username. And I received the best help one could ask for!- so I'm back with another problem :\
Its hard to explain so please bare with me.Basically the problem is while I am playing my PC game (Starcraft) my game and computer freezes which then causes me to power off my laptop by holding the power button. When I try to turn the system back on Windows fails to load- causing me to System Restore. This has happened over 20 times. I don't really understand the cause of it completely but I have started figuring out what TRIGGERS the game/computer to freeze. I will attempt to explain:
I play the game everyday and it seems certain things trigger my system to freeze and then not let me reload windows. Sometimes when I'm a certain race (there are 3) it will freeze. example-Whenever I am (protoss or zerg) I wont have ANY issues. But whenever I choose the race (Terran) to play with- either right at the beginning or end of game it freezes; or when I'm in game and hit the Menu, Ally, or Chat Button it will freeze up ( but when only when I'm Terran ) . Also When i watch replays and the replay is over it happens.

So I dont understand completely if maybe i have malware causing my problem- or my game is corrupted.

After every time I do my system restore- I update my AV and MBAM and do scans- and it doesnt find anything.
My only guess is that my game is corrupted- ... Read more

A:System freezes causing me to System Restore everyday

any help or suggestions will be greatly appreciated!
thanks again!

2 more replies
Answer Match 64.26%

I will try to explain this as best as I can so if you need any more information please ask and I will gladly answer. If this is in the wrong forum I apologize. If it is please redirect me and I will post it there.

I have built 11 computers, all containing the EXACT same hardware and software. I install windows 7(64bit), all the drivers for each component, and activated the copy of windows. The pc will run completely fine running any program I ask it to. The problem does not happen until I reboot the computer, now this is not always on the first reboot. These computers could last a few days and then I reboot and it all breaks. When I randomly reboot the system it will boot up showing problems and asking for a system restore. So I do the system restore and reinstall a few drivers and the same problem will persist.
I eventually get fed up with the whole process and decide to completely reinstall Windows thinking maybe I could have done something wrong(been doing this for 15 years no problem but it happens). After a completely random(as far as I can tell) amount of time and reboots the system will do it again. I am completely stumped on this issue and could really use the help. I have managed to get 2 working for a few weeks now but they hard bent cpu pins from the factory and I straightened them out. The other ones I have checked and they are fine(so it seems).
The System is running an ASUS P8Z77-v PRO motherboard, EVGA Nvidia 650 TI graphics card, i7-3770 CPU(may be an... Read more

A:System Working fine but reboots to system restore

Check your ram.
Memory Diagnostics Tool
Memtest86+ - Advanced Memory Diagnostic Tool
How to use memtest:
RAM - Test with Memtest86+

Also check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Hard Drive Diagnostic Procedure

5 more replies
Answer Match 63%

The other day I was trying to figure out what coral paintshop pro meant by security key, so I googled it. Something popped up and asked me if I wanted to download, and I wanted to say no, but my laptop's mouse is too sensitive at times, so I accidentally clicked yes. My computer automatically shut down right after that. Every time I turn it on now, it goes straight into System Repair and it doesn't work, it says it cannot repair. I've tried System Restore, but since that doesn't get rid of the documents that have been downloaded, it isn't helping either. My computer won't even let me enter any form of Safe Mode, it just goes straight back to System Repair. Please help me. My Aunt got me this laptop for my High School graduation and I cannot afford to have someone fix my computer right now.

A:System Repair/System Restore not working

Does the computer come with system repair disks? Or even better, does it come with a Windows disk?

3 more replies
Answer Match 63%

After a similar disaster yesterday I managed to get my system up but kept getting messages about running counterfeit miscrosoft software. I managed to find a good system restore point and all was well.Now today more or less the same thing. On trying to boot the computer today the system was looking for errors to fix which did not work just as it didn't yesterday. And just like yesterday when it failed it gave a message did I want to restore to an earlier date. Then it had 2 options: to proceed or cancel. Duh? I chose to proceed hopefully to restore to earlier date but all it did was return to looking for an error which continued forever till I finally shut it down. When I try again to start same thing.My question is how do I choose the return to an earlier date when the cancel only returns me to look for errors and so does the proceed? WTH?I wish to avoid the "counterfeit" episode and advance to Go and Collect My $200 ASAP. Any suggestions?

A:Disaster - System Restore - System Recovery kcsummer -I have no "simple check" for these problems, but if it was mine I would first start with the following 2 tasks -Use the Elevated Command Prompt, as described above, and run sfc /scannow (no disks required for Win7).Then try a chkdsk /r command (with the same method) to also look for errors.Also (I must ask) are you sure that your version of Windows is a "Full legal version", and not one installed by someone else ??Thank You -

15 more replies
Answer Match 63%

This is a long story. I will appreciate every single effort to fix any kind of mistake I could have made on any of the following steps.

- Original problem: explorer.exe suddenly stopped working. Just the background wallpaper displayed: no desktop shortcuts, no Start bar. Opening the Task Manager, no explorer.exe process was displayed whatsoever, and I was not able to execute it by using the Run command (absolutely nothing happened after typing the explorer.exe command and pressing Enter). The first thing I tried was to use the System Restore feature, and I had access to it: however, the process was never successfully completed because, immediately after restarting the computer and before booting anything, the blue screen of death was displayed with a non-specific "Fatal Error" message.
- Immediately after, I accessed Safe Mode with Networking and scanned my computer for all kinds of viruses/malware/spyware by using Norton Antivirus and freeware programs. Several threats were found, some of them involving Registry files. Permanently deleted all kind of threats, because most of them could not be quarantined or fixed. I thought this could be a Vundo infection, and I ran VundoFix; however, I disabled System Restore feature from the System Restore tab at System properties because Vundo usually interferes with this function. No Vundo infection was found.
- Still not able to run explorer.exe out of Safe Mode. Followed the advice at: Read more

A:System Restore tab missing at System properties

you`d better reinsall the XP is better. XP always have some strange problems after you had installed for a long time.

1 more replies