Tech Problem Aggregator

Disk Drive stopped working after installing windows 7

Q: Disk Drive stopped working after installing windows 7

I installed windows 7, I'm only done phase 2 and I can't even start phase 3 because my disk drive doesn't work. When I load up My Computer I can see the drive, but when I put in a disk it disappears and I get a message:
"Storage Device Connected
A storage device was connected. If this device is a port multiplier, only port 0 of the port multiplier will be active."
From the Intel(R) Matrix Storage Console.
I've checked for driver updates, and reinstalled the driver.
The disk drive is WDC WD3200BEVT -22ZCT0

Please help me Seven Forums you're my only hope.

A: Disk Drive stopped working after installing windows 7

Is your drive actually not working or are you just getting that message?

There was an issue with that message popping up on occasion even though the drive was still working. Here's the fix for it, although there was an April update as well.

Here's teh april update and the older fix:

April Update
Drivers and Downloads

Older Fix (Jan 2009)

2 more replies
Answer Match 91.98%

My disk drive stopped working on a BRAND NEW computer after I installed a program. I installed musicmatch 10 but vista kept saying stuff like "This program has been known to cause problems" or something like that, but it's been installed on plenty of XP machines. I though it might have been just another of Vista's stupid setup warnings, but I dont know what's going on.

Has anyone else had a problem similar to this?

A:Help!! Vista disk drive stopped working after installing

Hi and welcome to the forum. I believe that Musicmatch 10 is not vista compatible. Nothing to do with vista but with the makers of MMatch. However I found a work around which may help..let me know if it worked:

-right-click the Musicmatch program shortcut on your desktop and select properties
-go to the compatibility tab
-click the "Run this program in compatibility mode for:" box, and select "Windows 2000" directly underneath
-also make sure that "Run this program as an administrator" under "Privilege Level" is selected
-not sure if it makes a difference, but I also clicked on "Show Settings for All Users" and made the same selections in the box that pops up
-click the musicmatch icon on your desktop (the one you set properties for) when you want to start the program, and when Vista brings up the "This program has known compatibility issues" box, just click "Run program" and Musicmatch should start fine!

1 more replies
Answer Match 74.34%

Hi, I have recently bought a refurbished dell optiplex gx620 with a dvd rw disk drive and everything was fine, but suddenly it wont load anything, cd's, dvd's or games, nothing.

Why is this? do i need to update my drivers? if so how do i do that and is it free?

Please help, so confused! thanks everyone

A:My Disk drive has stopped working?

7 more replies
Answer Match 73.5%

I have a vista computer, a while ago i tried to install some video camera software, which i did, but it said it wasnt compatable with vista, so i uninstalled it. Following that, my disk drive will not recognise when i insert disks, i phoned the pc world helpline and they told me to click/unclick a box, that sorted the problem (something about upper aqnd lower filters if i remember properly.

Yesterday i tried to install a program to allow me to view tv on my laptop (same laptop) and the same thing has happened, but i cant remember how to fix it,

i would be very grateful if anybody could help me fix it,
many thanks

A:disk drive software stopped working

Please follow the directions in the is article:
The fix also applies to Vista even though the article only mentions XP.

1 more replies
Answer Match 73.5%

I've got a HP G70 laptop and all the drives and ports stopped working.
It turns on fine, and I can connect through wifi but the disk drive, USB, Ethernet, ect.
No longer work. A storm came through and I'm sure that's the cause of my
missfortunes. Mostly curious if there is anything I can do besides replace mother board. I've reinstalled
drivers much to no avail

A:Hp G70 ports and disk drive stopped working

When you say "disk drive" do you mean the DVD Drive?

What operating system, please? XP, Vista or Windows 7? Do you know how to find Device Manager? (Right click 'My Computer' and choose 'Manage', etc) Do those devices appear in there?

2 more replies
Answer Match 71.82%

Hi, about a week ago my disk drive has stopped working, when I go to my device manager it says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".

I tried this solution in notepad:






Saving it as fixcd.reg, saving as all files, and ANSI encoding.

I guess it did work! It just wast quick to show on my system!

More replies
Answer Match 70.56%

Alright, I have a whole bunch of my music and videos on my external hard drive and I got a new Dell XPS 8300 yesterday. I had been using my external hard drive just fine for the past 1-2 yeas now with 2 different laptops, working fine. I plugged it yesterday to transfer all my music to my new computer and it seemed to be working fine. There was an error as the copy rate slowwed so I decided to delete and try again. I did that about 3 times and then decided to just copy the music album by album. Eventually, I don't know how it ended up happening, instead of the Hard Drive coming up as Seagate on the My Computer Tab, it started showing up as Local Disk: J on my Dell and Local Disk E on my laptop now. It doesn't matter where I plug it in. Not only that, it won't open when I try to open it. It will get 95% loaded and then just pause and stop responding. I'm completely lost.

My hard drive is Seagate 250 GB.

A:External hard drive stopped working, only shows up as Local Disk -- won't open

Hi, first I would run the Seagate diagnostics to check the hard drive is still healthy following this guide.

Identify the make of your hard drive and then use one of the links below to get the manufacturers diagnostic for ISO CD. Burn the image file to a CD, boot the PC with the disc in the drive and run the diagnostics. You first need to set the CD drive to 1st in the boot order in the Bios setup.

If you do not have an image burner use this free software to make the CD.




Seagate, Maxtor & Quantum:

Western Digital:


Toshiba Fujitsu:

If you have a Toshiba hard drive I would suggest the use of the diagnostics from the Seagate link as this will work on all makes of drive and on any OS.Click to expand...

It sounds likely that the circuitry in the drive enclosure is failing (or the drive), if the test won't run then remove the drive from the enclosure and purchase a USB Hard Drive adapter, or use the internal connections in a desktop PC to connect... Read more

3 more replies
Answer Match 67.2%

I'm using Windows 7 x64, Thunderbird

I've long used Thunderbird without too many problems; then I installed Windows Live Mail (because I can search it using Windows Search).

Now, whenever I start Thunderbird, I get an error message about how it "Could not connect to the mail server Connection was refused." This happens even when Windows Live Mail is NOT running.

Windows Live Mail seems to work correctily. T-Bird is still set as my default mail reader.

A:Thunderbird stopped working after installing Windows Live Mail

SOLVED. There was a problem with the firewall. I removed the Thunderbird rule, let the firewall re-discover it, and now it's okay.

1 more replies
Answer Match 66.36%

I am based in the UK and using windows vista 32.

I have looked in to how to resolve this matter but cannot seemto follow the instructions on how to resolve this issue.

In event manager, application tab reads - Level = error, with a, red ! Source = Application Error Event ID reads 1000 and Task category = (100)

I have a Dell Inspiron 1525 laptop with intel Pentium DualCore inside running vista home premium.

I have 119 gb free of 232 gb

Please can you help?

I would be eternally grateful if you can.

Thank you

A:Windows Disk Space Cleanup manager for windows has stopped working

Dont worry too much about your situation. You can downlaod ccleaner, its free. It will do a job at least a good and probably better than cleanup.

15 more replies
Answer Match 66.36%

I got a new disk drive for my pc and as soon as I got it installed Windows 7 would no longer boot after the start up screen. The error I get says "Windows has failed to start. A new hardware or software change may be the cause."

I've looked up the error and I've tried starting it in safe mode which won't work, I don't have a backup to reset my computer to and the option it gives me to repair the computer works but it sits on the repair screen infinitely. The only option I have found left is to reinstall windows or use the repair disk, but the computer was unfortunately gifted to me and was gifted to someone else before me so there is no disk. I just wanted to know of any more options before I got but a new OS to save my baby.

A:New Disk Drive Stopped Windows Booting

If that hard drive containing Windows 7 came from another computer and was installed in your computer, it's not going to boot and work properly.
Windows 7 needs to be installed in the hard drive in the computer that it's going to be used in.

What's the brand name and model name and complete model number of that computer?


3 more replies
Answer Match 63.84%

My wife discovered that her HP PC with Windows Vista would not let her install her newest version of Wordperfect from the installation CD. When she inserted the CD it did nothing. No noise, no spinning etc ..... Is it visable under "My Computer" and the Device Manager but it will not read nor write data.

I used Windows Explorer to try and view the contents of various types of CD's but again nothing happened nor was visable. I bought an external CD drive and while Vista detected that new hardware had been installed, it would not work either. I was able to install both the external CD drive and its' software on my Windows XP machine.

I ran read and write diagnostics against both drives successfully. At this point I am at a loss. I am guessing that the problems exists in Windows and not the CD drive itself. Any thoughts or suggestions would be greatly appreciated! Thanks!

A:CD Drive Stopped Working With Windows Vista

6 more replies
Answer Match 63%

Hi everyone, was hoping I could get some help here. I'm a pretty advanced user, so I've already done the usual troubleshooting and everything, but my problem persists. I have a 1TB external Hard drive that I've been using for like 6 months, I've never had any problems with it until now. It suddenly decided to stop working on windows. I've tried it on around 7 different windows PCs and laptops, ranging from XP to windows 8.1, and it doesnt work on any of them. It does, however, work perfectly well on Ubuntu. This has led me to believe that there is either a windows-specific virus on it or something. I have opened it up and connect it via SATA cable as well, so its not the casing. When the hard drive is plugged in, the light is on, and a new drive (Local Disk E) shows, but it should be called Touro, and I can't do anything with the drive. if I click on it, windows explorer freezes. When I open Disk Management, it sticks on "Connecting to Virtual Disk...." something, but never ever loads, but the second I take the drive out it continues to load and works normally. I have scanned the entire drive (took a day) and found no threats, so I am completely stumped. Basically, I either need someone to tell me the exact problem and a way to fix it (without formatting my drive), or alternative ways around it.
Thanks in advance

A:External Hard Drive has stopped working with windows

What file system does the drive use?

2 more replies
Answer Match 62.58%

In the wake of the motherboard failure on the main gaming PC (I need a warranty replacement), I have enough leftover PC components, including a Micro ATX LGA 1150 motherboard, which can be used to build a new compact system to be used as a mid-range gaming PC for living room entertainment. While the primary PC is being fixed, I will be using this new build in its place for a while. I'm currently using an old Windows 7 HP desktop in which I have swapped an old ATI video card for a GTX 660. I want to reinstall the old ATI card in that one and retire it from mainstream PC gaming. (That old PC will go to my parents' house.) Then I will install the GTX 660 into the new build as well and the Windows 8.1 SSD in my mother PC will be transferred to the child PC. I will get an i5 CPU and a Micro ATX cube case to complete the build. Question is, since the motherboard to be used has the same chipset as the one in the mother PC, can I still keep the Windows 8.1 installation on that disk drive and activate it on the child PC? Or do I need to reinstall Windows 8.1? The Micro ATX motherboard is an ASRock, so it's a different brand than the ASUS motherboard.

More replies
Answer Match 62.58%

so here is my problem.

My hard drive on my hp dv6000 was too small, so i went and bought a Western Digital WD Scorpio Blue 500gb internal hard drive. I am currently running windows 7 32bit which i purchased a digital copy of and never received a windows disk. I need to reinstall windows onto my new hard drive but i don't have a disk. Is there any way i can eaither A. re-download and make my own disk or B. do it without a disk?

any help would be greatly appreciated.

also - I bought windows 7 from Digital River, the student version and my download has expired according to their site.

A:[SOLVED] Installing Windows on new drive without disk

6 more replies
Answer Match 62.58%

I wasn't sure where to put this as I have recently had some bsod as well.

But, my main issue is being unable to use my E: and F: drives on a consistent basis without the windows explorer error message popping up.

It pops up instantly on the E: and after a few minutes on the F:

Any assistance would be greatly appreciated. Thank you.

More replies
Answer Match 61.74%

after the system gathered the required driver for XP, a screen appears where i have to choose the partition drive. but i am not finding any disk drive though there are three disk partitions in my computer. please provide me a solution regarding this.

A:No disk drive message is coming while installing windows XP

and welcome to the Forum

Is the drive SATA?

1 more replies
Answer Match 61.74%

I want to format my laptop but i can't use my Optical Disk Drive as it's not working anymore(complete dead) !!
I have the original Windows 7 Recovery DVD (3 Disks) (That's why i can't even try(think) of using bootable pen drive

So,all i have is my friends laptop whose optical drive works fine !! Can i use his laptop's drive to install/format my laptop !!

Please help me out !!

A:Installing Windows 7 From Disk Drive of network computer

Hello mate, have a look at this tutorial at the link below and be sure to post back with any further questions you may have and to keep us informed.

Clean Install Windows 7 from the Windows 7 Desktop


If you want to copy the Windows 7 installation files to the Windows 7 desktop from a Windows 7 installation DVD, have a look at the Copy To method of this tutorial. Context Menu - Add Copy To Folder and Move To Folder

9 more replies
Answer Match 60.06%

My laptop upgraded windows to windows 10 a week ago and since then it no longer recognises the DVD/CD drive.

When I go into the properties it brings up the following message:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Any ideas on how to fix it?

More replies
Answer Match 60.06%

After i did install Windows 7 (retail) my dvd drive have stop working, i cant install any games/programs anymore. It did work just fine when i did use Vista.

I have been looking in regedit for upperfilter and lowerfilter that some troubleshooting suggest, but i dont have a upper and lowerfilter to delete.

Is there anyone here who can help me or do i have to go back to vista?

A:DVD drive stop working after installing Windows 7

Quote: Originally Posted by Nexif

After i did install Windows 7 (retail) my dvd drive have stop working, i cant install any games/programs anymore. It did work just fine when i did use Vista.

I have been looking in regedit for upperfilter and lowerfilter that some troubleshooting suggest, but i dont have a upper and lowerfilter to delete.

Is there anyone here who can help me or do i have to go back to vista?

Hi and welcome.
Can you please let us know what is the model DVD, brand, Sata or IDE
also have you checked your device manager to see if the drive is prorperly installed or not?
If you need help on how to do that...
Control Panel
Device Manager
Look for anything that has an Exclamation point next to it.

5 more replies
Answer Match 60.06%


Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_Microsoft? Windows? Operating System
Application Version: 6.2.9200.16384
Application Timestamp: 5010a298
Fault Module Name: setup.exe
Fault Module Version: 6.2.9200.16384
Fault Module Timestamp: 5010a298
Exception Code: c0000096
Exception Offset: 000020f4
OS Version: 6.1.7600.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

A:Windows installer has stopped working or setup.exe has stopped working


Lets start here:

1. Download and save this tool to your desktop:

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply


7 more replies
Answer Match 60.06%

Hey everyone...

Nice to meet you all.... Wll ive been using HFS for a long time and its been working fine... and like a month back i bought a belkin wi fi router... after tat hfs stopped working... i took the self test and it said port is not forwarded but i configured the router to forward the port... well not sure wat the problem is hope you guys can help me thanks.. ^_^

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, 32 bit
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz, x64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 3517 Mb
Graphics Card: NVIDIA GeForce GTX 550 Ti, 1024 Mb
Hard Drives: C: Total - 99899 MB, Free - 26865 MB; D: Total - 299999 MB, Free - 41715 MB; E: Total - 199999 MB, Free - 28859 MB; F: Total - 199999 MB, Free - 16984 MB; G: Total - 153865 MB, Free - 8477 MB;
Motherboard: Intel Corporation, DH55TC
Antivirus: avast! Internet Security, Updated and Enabled

More replies
Answer Match 59.64%

I will be getting a copy of Windows 7 Professional to dual-boot with Windows 10. Windows 8.1 on another boot drive will soon be migrated to a new build and upgraded to Windows 10. The dilemma is since I will be switching between Windows 7 and Windows 10 quite often, I will need to install them both on the same disk drive. Apparently my PC does not like having two boot drives plugged in at the same time. Microsoft recommends installing the older OS first on a dual-boot PC, but it is technically possible to install Windows 7 on a new partition on the Windows 10 drive. The problem is if Windows 7 is installed this way and Windows 10 needs to be reinstalled, then Windows 7 may go down with it, rendering them both useless. But this is where the Windows 8.1 drive comes in. I could boot to that drive and conduct my normal activities on it while the other OSs are being repaired. If I use Acronis True Image WD Edition to create a disk image of Windows 10, could I format that drive, install Windows 7, then reinstall Windows 10 and restore it from disk image? Or is it safe to install Windows 7 on top of Windows 10 and if Windows 10 needs to be reinstalled, then all business as usual on Windows 7?

A:Installing Windows 7 on a Windows 10 disk drive

Is this a new clean copy of win7 which hasnt been upgraded to win10 if its been upgraded it will fail to activate. The simple way to do this is you these as virtual pc with so you dont have to change anything no reformatting changing partitions etc.

Installing on the hd what is the hd mbr gpt uefi and is secure boot set?

1 more replies
Answer Match 59.64%

i've always had issues installing windows 7, the first time i used it i had this problem windows 7 installation cannot find drivers? i never fixed that problem.. but i dont know if i mentioned on that thread that i can install a clean install while Vista is running but cant do that option because i wanted to upgrade to 64bit to use my full 6 gigs.. i eventually gave up and bought a new hard drive (1 TerraByte!!! ) but i still had the problem so i settled with vista 64bit.

i recently realized i could install windows 7 64bit on it while it was running, bypassing the boot from disc problem and so i have.. but once i put my driver discs in to install for my graphics card/other devices i noticed i couldnt use the disc drive anymore (windows7 cant locate it, including the device manager).. i got my old hard drive still connected and the drive works just fine on it..

i've spent hours googling fixes but none seem to work.. this page Windows 7 DVD Drive Not Working Problem Missing Disappeared Error Gone Not Found Not Recognized in x64 and x86 |

shows the main methods i've seen so far and none seem to fix the problem

i'm about to beat windows 7 and its install disc into oblivion Literally i'm so pissed.. again the disc drive model is GSA-H40N and its from LG i think.. LG electronics? i'm not sure.. and my computer model is GT5628 if i remember right.

Please help, just give me a hand here

A:GSA-H40N disc drive not working after installing windows 7 (x64)

I would disconnect all drives from your PC with Vista except the 1TB one and clean install/reformat Windows 7 on it. That should redetect everything that needs redetecting.

9 more replies
Answer Match 59.64%

Hi, I've recently formatted my laptop, maybe a month ago or so and this is the first time i experience such a problem. I click in Disk Cleanup and it simply crashes, I googled around couldn't find anything useful, I tried most of the solutions suggested here: In Windows 7, Disk cleanup stops working on System Files after - Microsoft Answers

and nothing. here is what it says when it occurs:

Problem signature:
Problem Event Name: APPCRASH
Application Name: cleanmgr.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc995
Fault Module Name: Csi.dll
Fault Module Version: 14.0.4761.1000
Fault Module Timestamp: 4bab94c5
Exception Code: c0000005
Exception Offset: 0000000000294ca6
OS Version: 6.1.7601.
Locale ID: 2070
Additional Information 1: f3d9
Additional Information 2: f3d955556790c619f7e3f864e526662c
Additional Information 3: 61f8
Additional Information 4: 61f8f26e47678f462bd3cb431023c425

A:Disk Cleanup stopped working

Do you have all Windows Updates and all Microsoft Updates? This appears to have issues with Sharepoint Workspace Manager

5 more replies
Answer Match 59.64%

So I have a 21.5 inch ?mac mid 2011.Its a Mac OS X Lion 10.7.5. So I bought this hard disk (Samsung 500gb ST3500) a year or two ago and then did the correct formatting so it could run on the mac.This summer I took it off my mac for about a month and now I felt like listening to Wilko's Yankee Hotel Foxtrot and realized it was on the hard disk so I put it back on and now its not showing up? It was fine before.

I tried going in disk utilities and it shows up there so I verified it and although it didn't notify me for any repairments I still clicked on repair and it didn't help.Theres a lot more info there then just that album, a whole lot of great movies , tv shows and a big library of great music that I was looking forward to get back into, as well as a couple programs also plug ins for my ableton , so now I cant open up my projects either. So I really don't wanna format it.

Any help will be greatly appreciated , theres a lot of info on this hard disk.

A:My Hard disk stopped working on mac

In Disk Utility, does the disk show a partition? If so, highlight that partition, and then in the bottom left of that window there will be a blue clickable 'link'. Click that.

1 more replies
Answer Match 59.22%

I've been doing alot of tweaking and downloading the last few days, so it could be anything. i wanted to check Microsoft update because for whatever reason, Live Messenger was not logging on and SkyDrive wasn't accessible on my laptop, when both work fine on my desktop. i tried to get to Microsoft update through Google, the link in my start menu, and even the link on the Microsoft homepage but they all ended up on Google with the URL staying as "". and it did this with both Chrome and IE7. also, for the last couple days, when i directly double click on the "(C:)" drive, an error pops up about not being able to find some "RECYCLER\" file, but when i type in "C:\" in the address bar, it gets there just fine. also, when i right click on "(C:)" i have the option to AutoPlay, and when i click "open" it asks me what program i would like to use to open "the file C:\". i am currently running an Avast virus scan, but it's a free program so i don't think it will get me very far... help would be greatly appreciated! oh and some programs i have been installing and uninstalling are Gladinet, windows live messenger from "" because the actual Microsoft site wasn't working (was told it was a broken link), VLC Media Player, Avast, F... Read more

A:microsoft update redirects to google, windows live apps stopped working, C:\ drive isn't responding right. unknown

so the trojan ended up not letting me run MalwareBytes, or any other powerful anti-malware software, and i was stuck. but after looking around the forums i decided to try renaming the "mbam.exe" file associated with MalwareBytes to mbam123.exe and it worked! it finally opened! however, it didn't let me update the rules file, but i was able to find a download from another post of a more recent update, and it installed just fine. with some anticipation i ran MalwareBytes and finally, it managed to beat this thing. or, i should say... these 12 things... here's the log:

Malwarebytes' Anti-Malware 1.34
Database version: 1863
Windows 5.1.2600 Service Pack 3

3/23/2009 11:16:58 PM
mbam-log-2009-03-23 (23-16-58).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 123886
Time elapsed: 50 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 8
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{90b5a95a-afd... Read more

2 more replies
Answer Match 59.22%

hi everyone i have searched high and low for a solution and im about to give up
i have a problem with my usb and ps2 ports they stopped working after i installed a pcie nvdia 8600gt card but my 2 front usbs work fine the 4 at back dont also nor do my ps2 ports

the funny thing is when i remove the the nvidia graphics card my ports start to work again i have tryed a fresh install still nothing according to device manager my usb ports are working but when i plug something in theres nothing even when i have my ps2 mouse n keyboard plugged in at boot up there isint even a hint of power there is no exclamation marks in device manger either

my motherboard is a ECS Geforce7050m-m vers2.0 2 gigs of ram a dualcore amd+2 7850 black edition processor 500 gig harddrive

my only option would to be take out my nvidia card and use the onboard graphics card using just the onboard card which is ok but not good for games i play games all the time what does everyone think

any help would be appreciated

kind regards


A:usb ps2 stopped working after installing nidia 8600gt

its ok folks i forgot to mention it was a new pc i built and i discovered that it was because the motherboard wasent quite sitting right and was shorting out all fixed now

1 more replies
Answer Match 59.22%

Seasons Greetings Everyone

Here's my problem....
My son's computer stopped working after I installed IE 8 last night.

Here's the details at a glance....
He has Windows XP and uses IE 6, but for a long time he was having problems with the browser as it would not download anything, he would always get an error msg saying something like.. "IE cannot open this location.. blah blah".. the other problem was that the system took few hours to start the IE browser to connect to the internet.

So what we decided to do was to upgrade the IE 6 to IE 8 hoping this would fix the problem, but when I downloaded the IE 8 browser (with his FF browser) and installed it with all the updates successfully, it restarted the system, took me to the desktop and that's it. Even the desktop theme was gone and only showed the blue background with all the icons in it.

I tried to open the new IE 8 but it didn't do a thing.. the system just freezes forever.
I then tried to open some files and did not open anything.
I rebooted the system a few times to see if this would help, but it did not help, as I cannot still open the browser..
That's why I am not including a scan report here.

I do have HJT on the desktop of my son's computer and have not tried to scan it but other than that I am able to do NOTHING.

Please help at your convenience,
Thanks so much,


More replies
Answer Match 58.8%

I have 2 year old, 200 gig Rock Mobile Disk that I have everything backed up to. We it was turned on you could hear and feal by touch that it was running, the light would go from red to green and through the USB port it worked fine. It now does nothing. When turned on you can't hear or feal it running, the operating light stays red.

I took it apart and with light type prob found that the switch, inside boards and what I belive to be the motor, with 4 soilder connections all had power. I know I didn't hurt anything wih the plastic light prob that sences vboltage. I have 3 questions for someone. Please note that we live in a morot home and travel full time, now in our 17 year. So taking something back can be a problem, or getting work done.

1. Can I have it reparied, or can the information be copied somehow. and by who where.

2. If I buy something new, say at Best Buy, can they get the information out and into a new system.

3. What would you recommened I buy this time, considering our life style and is there a system out there that would be repairable or some how not lose everything on the back up disk.

Thanks Nick

More replies
Answer Match 58.8%

Hello forum helpers of,
I recently had started having trouble with my computer and anytime I try to access the local disk c:
windows explorer will stop running and I will have to restart it. Also anytime I try to use the search bar underneath all programs
(windows 7) Explorer will also prompt a not working status. I was hoping that members of the forum would be able to help.
I have attached my DDS log and will now post my scan.
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17207  BrowserJavaVersion: 10.5.1
Run by mas at 19:07:04 on 2014-07-23
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.12287.8488 [GMT -4:00]
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\Tablet\Wacom\WTabletServicePro.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\W... Read more

A:Explorer has stopped working while trying to access disk C:

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Download Malwarebytes' Anti-Malware from HereDouble-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).The scan may take some time to finish,so please be patient.If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Log... Read more

11 more replies
Answer Match 58.38%

I am hoping someone can help me as I have not been successful at fixing the problem I am having with Roxio. I have a Windows Vista 32 bit operating system. Roxio came pre-installed, the full version. I have been using this for weeks now, but ran into a problem after installing Microsoft Office 2007. I keep getting the message: Roxio Creator has stopped working. The details are below. I have tried unistalling Roxio using Microsoft CleanUp Utility and reinstalling. This did not work. I keep encountering the same problem. Any help would be appreciated. Thank you!

Problem signature:
Problem Event Name: APPCRASH
Application Name: Roxio_Central33.exe
Application Version:
Application Timestamp: 454f9fda
Fault Module Name: StackHash_dacd
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.
Locale ID: 1033
Additional Information 1: dacd
Additional Information 2: 3b83dd4fa8d5260bd9b942d6b05499e4
Additional Information 3: 78d2
Additional Information 4: 35b33429e4015639bd5d8f505cf4a589

More replies
Answer Match 58.38%

hi all this issue has been givingh me sleepless nights for a few days now, after fresh install of os i cart get any programs to install comes up saying either stopped working or cart be installed, i do manage to get my wifi driver installed and few other little programs but nothink major as in drivers ect, i didt have to install drivers coz windows already did it for me just had to update to right ones ect, i have tryed 3-4 diffrent win7 disks and 2 hard drives still same problem, i did try xp and that seems to work fine but that iis no good for my game i an intending to play i hope somebody can help me with this is sending me mad! (im no newbie at pcs but i aint no pro) on windows 7 32 bit 7600 6.1

A:after fresh install no programs are installing or stopped working

Were you able to officially activate Windows?

Were you able to go to Windows Update and get your OS fully updated?

9 more replies
Answer Match 58.38%

i recently installed a razer program and my friends USB drivers onto my computer, when they were finished i needed to reboot my computer so i did, once it was done i could use my keyboard in the bios setup and such but i cannot use it to login to windows. i tried booting in safe mode, still no luck, i tried booting in safe mode with command prompt it boots in safe mode but the command prompt does not come up so i cannot use that. i havn't got my install disc, its gone missing so a complete reinstall is out of the question. i'm in pretty dire need of some help here.
many thanks.
some extra stuff you may need.
Using a wired Razer keyboard
wired mouse
an M5A78L-M mobo
win 7

A:Keyboard stopped working after installing Razer surround.

bumbing forhelp

2 more replies
Answer Match 58.38%

After installing a cisco linksys e2000 on a HP computer the mouse has froze up.I thought after trying all I knew to do that maybe the mouse was bad so got a new one and it still will not work. Does anyone have any ideas of what else I can try?

A:Mouse stopped working after installing wireless router

Does a wired mouse work?

Did you have to install any software to get the router working?

3 more replies
Answer Match 58.38%

I was wondering if anyone could help me?  I have been having a lot of issues with my computer and using the internet. I keep getting messages such as ‘windows explorer has stopped working ‘and ‘Host process for windows services stopped working’. I haven’t been able to stream videos (with the exception of youtube),  download certain programs and browsing sites is slow.  I remember my computer being fine until a window update but I don’t know if that’s a coincidence or not.  I have tired uninstalling windows explorer and system restore to no avail.
I would really appreciate any help or advice.
Here is a report for one of the error messages I received.
  A problem caused this program to stop interacting with Windows.
Problem signature:
  Problem Event Name:                           AppHangXProcB1
  Application Name:                                iexplore.exe
  Application Version:                             10.0.9200.16686
  Application Timestamp:&... Read more

A:Windows explorer has stopped working / Host process for windows services stopped

Do things get better if you boot into Safe Mode with Networking?

1 more replies
Answer Match 58.38%

I have a hp dv5t. It keeps coming this message and i don't know why. I click in "Check online for a solution" but nothing happens. I click in "Close" but it keeps coming out. Any idea?

A:Virtual Disk Service Loader has stopped working

Originally Posted by Pserch

I have a hp dv5t. It keeps coming this message and i don't know why. I click in "Check online for a solution" but nothing happens. I click in "Close" but it keeps coming out. Any idea?


Type services.msc in command prompt. In the services window find Recovery Service for Windows (This service comes only with hp products as a part of their pre installed softwares), right click on the service and go to properties make startup type as disabled.

find virtual disk service and make its startup type as manual. Click on recovery tab and make as

second failure > take no action
subsequent failure > take no action

Let me know the result

3 more replies
Answer Match 58.38%

About a month ago I installed a 40gb slave drive to my PC for storage. It's worked fine until yesterday when my computer suddenly stopped recognising it. I've checked all the connections and they seem fine. Any ideas?

A:[SOLVED] Slave Hard Disk Just Stopped Working

16 more replies
Answer Match 57.96%

Hi all

Just wondering anyone could help me with this please? I used to use irish broadband, a friend's friend helped me connect that to a wireless router, which was all working fine, however i cancelled the irish broadband in May, and i think by then my wireless on my dell inspiron 6400 was still working once i turned on the laptop, i could view all the wireless connection available. i have Intel PRO/Wireless 3845ABG network connection built in.

Then in May i got meteor broadband to go, i installed that, which is working fine. however, since then, my wireless has stopped working, i tried to fix it for days, but could not get anywhere, which is very stressful because everything is turned on and enabled, i looked through trouble shooting and i ran ipconfig, but it says 'media state disconnected'. I rang meteor, and they told me to go to device manager, which i had ensure all card/connection is enabled. but maybe there is something else, im just not sure where to look and fix the problem. i installed meteor broadband on another laptop, which the wireless on that laptop is still working perfectly, only my Dell wireless connection is not

could anyone give me any advice please?

Really appreciated!

More replies
Answer Match 57.96%

Hello there; first time posting here.
I recently accidentally installed 7zip that was bundled with adware, I uninstalled it and removed it with ADWcleaner and MBAM. I noticed that right after installing 7zip, my documentary on YouTube stopped making sound. This problem is only for Google Chrome, and affects all websites on Chrome. I googled this problem, but the only responses were to disable PepFlash. I did so, and that didn't work. 
I apologize if this is in the wrong category or is too vague, I've liked to think of myself a safety freak when in it comes to computers, and this is the first time I've installed something bad in many years.
Edit: I uninstalled and reinstalled Flash and it is working now.

More replies
Answer Match 57.96%

I have for my music pc (Asus NCCH-DL with dual Xeon) 2 external HDD (in caddies) which have stopped working (mounting) since installing a homeplug network rather than wireless.

Also whilst one drive triggers a noise of acceptance by the pc. no icon pops up in the taskbar and it is nor visible in explorer. I am using XP Pro.

Any help/clues gratefully welcome

A:Solved: Firewire Ext HDD stopped working since installing homeplug network

Hi folk and thanks to all who looked at my post - in desparation I looked for a hardware solution and found that the Firewire card had come loose and was not fully connected to the PCI slot - dummy!
With apologies

1 more replies
Answer Match 57.54%

Hello, i was trying to fix my microphone problem after i stumbled on a thread on this site, that advised to install audio driver from acer support downlaods. i did that, now my speakers dont work anymore. i need someone to help me pls. i have un-installed the high definition software but same problem.

A:acer 5552 speakers stopped working after installing audio driver

Are the "Speakers" set as the default audio playback device?

2 more replies
Answer Match 57.12%

I'm using Windows xp sp2 and a couple of days ago I tried to copy a wav music track from a cd in my cd drive onto one of my hard drives(not the hard drive with windows on it) it gave a message saying unable to complete due to hardware connection being interrupted
since then the Cd drive and Harddrive I was copying too work only intermittently and for a short time. If you try and copy anything too or from the drive it will start working and then stop.
I think this is a virus problem but aren't completely sure as I've run spyware doctor which found a couple of viruses, but the problem continues despite removing them
thanks. hope someone can help

A:Hard drive and cd drive stopped working after file transfer

I'm not a 100% sure but I'm suspecting you power supply. Anybody else go a thought?

1 more replies
Answer Match 56.7%

I have an Alienware M11x with Windows 7. This brand of Alienware laptops "does not" have a disk drive, so a windows 7 boot disk is useless even if I had one, which I don't. I tried to start up this laptop today and Windows will not load. it goes to startup repair, and startup repair will not fix the issue. So I don't know how to fix this issue and get windows 7 to load. Every tutorial I
find online say "use the boot disk." I don't have a boot disk, as I said this laptop doesn't even have a disk drive built in.

A:Win 7 Startup Repair Not Working. No boot disk or laptop disk drive.

Use a windows 7 boot usb drive, that you can make your self for free?

1 more replies
Answer Match 56.7%

Haven't been here in a while, so I tried searching for solutions to this problem and couldn't quite find any that matched my situation. A few results came close but no cigar.

Anyway here's my problem: My DVD drive just won't read DVDs! It reads CDs just fine but just won't recognize DVDs. I've had this drive for a long time now and haven't really had a reason to try a DVD-ROM until recently since Elder Scrolls: Oblivion was released. All I can really add is that it WAS an e-machines desktop until I replaced the CPU, mobo, vid card, and RAM (long time ago). I've filled in my specs where they should be filled in so feel free to check em if you need to.

My second problem is that my CD R/RW drive suddenly stopped working after my sister burnt a CD. I was making one for her boyfriend immediately after and it just refused to work from there on.

Any help would be GREATLY appreciated!

A:DVD Drive Reading CD but not DVD! CD R/RW Drive Suddenly Stopped Working!

lets troubleshoot:

- Update firmwares/drivers/Winupdates
- check teh media for physical damages (scratches etc)
- try burning with a CD-RW to test its not a bad CD batch you got
- disable all third party burning software (nero, roxio etc) and try test with WinXP's cd burning software
- open up the pc and check cables and such connected properly, reseat if needed
- try on another pc
- try this thread :
- how long have you had it in service? it may have well died out...

2 more replies
Answer Match 56.28%

Hey, Fellas, I'm back.
Lately when I've tried looking at different folders and files on my hard drives I keep getting "Windows Explorer has stopped working and will restart." It's driving me nuts, I can barely do anything.
Also, same thing with Internet Explorer...I'm getting real sick of Vista's shoddiness..

A:Windows Explorer Stopped Working, Internet Explorer Stopped Working, what DOES work?

Have a look at the events log and make a virus scan too.

18 more replies
Answer Match 55.86%

Hello All. I'm new to the site, and after having been tasked to fix my girlfriends computer. I'm left scratching my head. I don't know what she or her son did to this machine but everything I have tried has not worked. So any help would be greatly appreciated.

Machine - Dell Inspriron INSP1440

OS - Vista 32-bit SP2

Issues -

Cannot start internet browsers outside of safe mode. Every time I have tried I get an APPCRASH Error.

IE - Internet Explorer has stopped working.

Problem Signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16421
Application Timestamp: 4d76255d
Fault Module Name: iexplore.exe
Fault Module Version: 9.0.8112.16421
Fault Module Timestamp: 4d76255d
Exception Code: c0000096
Exception Offset: 000026d1
OS Version: 6.0.6002.
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Firefox - Firefox has Stopped Working

Problem Signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version:
Application Timestamp: 4fda6075
Fault Module Name: ... Read more

A:APPCRASH When starting IE and Firefox, DNS Client Has Stopped Working, and Host Process (Rundll32) has stopped working Errors.

Here is the DNS client has stopped working error

DNS Client has stopped working

Problem Signature:
Problem Event Name: APPCRASH
Application Name: svchost.exe_Dnscache
Application Version: 6.0.6001.18000
Application Timestamp: 47918b89
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb73436
Exception Code: c0000005
Exception Offset: 000250fb
OS Version: 6.0.6002.
Locale ID: 1033
Additional Information 1: 7373
Additional Information 2: 38d9ec761cde35dc7ff9a3014cbc1e9a
Additional Information 3: 007a
Additional Information 4: f2126b35ab5de9a1c961e83e18b5e24b

21 more replies
Answer Match 55.44%

My DVD/CD ROM drive has stopped working on me, a yellow exclaimation mark pops up in the device manager and it tells me that it cannot load the driver it is either corrupt or missing and try as I may I cannot find a new driver for it.
Also my I'm having the same problem with my SCSI/RAID host controller, my friend says that that is what controls my DVD/CD ROM drive. Same yellow exclaimation mark, same error message.

I already tried doing a system rollback but that didn't work.
I looked on the microsoft website, the emachines website (the computers manufacuter) and the properties box says the DVD/CD ROM drive is manufactered my standard CD ROM drives, which according to a google search is a fancy term for 'we don't know who built it' and the SCSI/RAID host controller says it was made by Unknown.

Anyway I hope you guys can help me.

More replies
Answer Match 55.44%

My CD-ROM drive has finally stopped working for me altogether now.

At first, about 6 months ago, I noticed that the tray of the drive would just pop open for no reason at ramdom times. I did not think much of that, for I would just close it, and it would stay closed.

Then, it would remain open and not close at all. However, I found out that if I put a CD in the tray, any type of CD, it would stay closed. It could be an audio CD or a data CD, or even a CD containing a program.

Now, however, for whatever reason, the drive will not remain closed at all. Even when I put a CD into the tray and close it, the tray just pops open. No matter what I do, it will not stay closed. This means of course that it will not read a CD at all...the tray just will not stay closed. Eventually, I get the little box from Windows telling me that it can not read drive D (the letter for my CD-ROM drive.)

There is no driver installed for my drive. It is not the original CD ROM drive that came with my computer. Under Device Manager in Windows, my drive is listed as:

CD-ROM Drive/F5A

if that helps you at all. Under Properties for the drive, on the Settings tab, it does have this:

Target ID: 1

and then to the right of that, it has this:

Firmware Revision: B1.4

and on the Driver tab, it says this:

"No driver files are required or have been loaded for this device."

I don't know about anyone else, but I found this no help to me at all. As I said, this is not the original drive my c... Read more

A:CD-ROM drive has just stopped working...

I had a similar problem with my cdrw drive. I too thought it was a virus, did a scan and nada. I then disabled the drive in device manager, restarted my puter, and then re-enabled it. Works now, don't know if it'll help, but worth a shot.

1 more replies
Answer Match 55.44%

I am running Windows 2000, my computer said that my disk was full, so I was deleting a bunch of music files Sunday night.

I must have deleted something else by accident because now my CD Drive will not recognize a CD, whether it be a audio or data CD.

I just keep getting the message: Please insert a disk into drive D:

I tried uninstalling and reinstalling but that has not worked at all. The Device Manager says: This device is working properly.

I am not a computer techie at all, so if you wouldn't mind giving me simple directions I would really appreciate it!


A:CD-Drive stopped working ... help please!

Closing duplicate.

Reply here:

1 more replies
Answer Match 55.44%

All the green "ticks" have disappeared and my one drive isn't working, how do I get it back please?

More replies
Answer Match 55.44%

after reinstalling w7(using USB) dvd drive does not appear in "My computer" anymore(Can't find it in Device manager it either). In addition when my notebook is booting I get DELL's warning that some drive can not be identified(and it does not state which), so I have to press Esc to skip that warning so I can successfully boot my windows 7 up.
My notebook's dvd drive don't inject any CD's/DVD's anymore. Seems like dead after reinstall.
Any ideas how to bring it back?
Dell xps m1530.

A:DVD drive stopped working

Quote: Originally Posted by Jovaras

after reinstalling w7(using USB) dvd drive does not appear in "My computer" anymore(Can't find it in Device manager it either). In addition when my notebook is booting I get DELL's warning that some drive can not be identified(and it does not state which), so I have to press Esc to skip that warning so I can successfully boot my windows 7 up.
My notebook's dvd drive don't inject any CD's/DVD's anymore. Seems like dead after reinstall.
Any ideas how to bring it back?
Dell xps m1530.

the dvd driver is probably corrupt or incorrect. go into device manager (type device in search) and look for any unknown devices. If you find any could you use snipping tool to upload a picture of the device manager

thanks in advance


4 more replies
Answer Match 55.44%


I'm using Windows ME on reasonably good PC and my floppy drive refuses to work. I put a disk in (I've tried several different disks) and when I click on the A: drive in Windows Explorer theres no activity from the drive and Explorer freezes for a couple of minutes before telling me to "insert a disk into Drive A".
I'm pretty sure Windows recognises the drive as it appears in the 'Device Manager' and says its working normally.

Does anyone know what I can do about it?

A:My A: drive stopped working.

9 more replies
Answer Match 55.44%

my dvd/cd drive has stopped working. in device manager, it shows up with an exclamation point and i can't see my drive in my computer. it should be showing up in bios though. some one please help. i have:

OS Version: Microsoft® Windows Vista™ Home Basic , Service Pack 2, 32 bit
Processor: Intel(R) Pentium(R) Dual CPU E2220 @ 2.40GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 3069 Mb
Graphics Card: ATI Radeon HD 2400 PRO , 128 Mb
Hard Drives: C: Total - 320937 MB, Free - 58726 MB; F: Total - 413055 MB, Free - 75336 MB;
Motherboard: Dell Inc., 0RY007, ˙˙˙, ..CN7360486F00RY.
Antivirus: Kaspersky Anti-Virus, Disabled

the drive is: HL-DT- ST- DVDRWBD GBC-H20N ATA Device.

I have tried updating drivers. nothing shows up. would reinstall drivers from cd but drive doesn't work! also can't reinstall windows without cd drive to do so. (unless you know a way)

please help, need cd burner to be working soon so i can burn my music for DJing.

More replies
Answer Match 55.44%

My sony dvd drive (about a year old) has just randomly .. died i suppose. i havent ever burned any cds using it or anything. i pressed the eject button to try to put a game disk in (cos i wanted to play gears) and nothing happened, so i went to my computer and it was there. so i restarted and tried to eject again...nothing. i went to my computer, the icon for the drive has just disappeared. im puzzled at this it seems completely random. can anyone help me?

A:CD/DVD drive just stopped working

First thing I would do is shut down the computer, open the case and disconnect the drive's data cable. Leave its poawe cable connected. Turn on the computer and see if the drawer will open. If not, you probably have a dead drive.

Get back to us with your result.

3 more replies
Answer Match 55.44%

I have a Gateway GT5432 desktop computer and the dvd drive has suddenly stopped working. I have looked in the control panel under device manager and determined it is listed as HL-DT-ST DVDRAM GSA-H40N ATA Device. It was suggested that I uninstall the device and restart the computer to allow it to be found and install the driver. It did find the device but the error message that came up was 'Device driver was not successfully installed'. DVD Drive still not working...Running Vista Home Premuim OS. What can i try next?

A:dvd/cd drive has stopped working

When you say the "drive suddenly stopped working", what exactly do you mean, could you give a bit more detail?

Did you try the fix from Microsoft prior to uninstalling/reinstalling the drive?

1 more replies
Answer Match 55.44%

Yesterday, I left a post in this forum about moving data (solved-thanks guys). I now have all the data I need on my desktop from the old hard drive, so now all I have to do is burn it to a DVD. However, my drive has stopped working. When I try to access it, it comes up with the message in the screenshots below. I think it is a TSSTcorp TSH552D or some sort. It has always worked fine i the past, never had any issues with it so I think it has something to do with me putting the old hard drive in... but thats as far as my thinking takes me. I need to fix it!

More replies
Answer Match 55.44%

I am writing to John Will who was a moderator for a post of the same concern on 10/6/06. He was helping TXSGUY77 who mysteriously lost his CD drive. The same just happened to me after I had to restore my XP operating system due to blue screen. After I ran the Comcast CD twice, the CD drive no longer worked, and was no longer found as a removable device in My Computer. There was a "!" mark beside the Lite On CD drivers (E-machine drive) in Device Manager and the Repair Wizard gave me a Code 19 error. I installed a new drive and had same problems, drive did not work, got same message even though drive manufacturer was identified in Device Manager. A friend led me to this site and forum. John provided a fix that I have tried but I just don't understand and it is not working for me. I did create a file in Notepad called Fixcd.reg and named it exactly as directed. I then pasted all data from John's fix beginning at Regedit4 and down the page through the last HKEY_Local line and saved it as before instructed.






When I double-clicked on the file in... Read more

A:DVD-CD-Rom drive stopped working out of no where

You need to change the txt format notepad file into and actualy .reg file. You can do this by opening My Computer, opening whichever folder the file is in (My Documents, in your case), then choose folder settings, Show tab, then uncheck "hide extensions of known file types". Now you will see the file as Fixcd.reg.txt. Remove the txt, and double click the file. After this, you can re-check the "hide extensions" box again, if you don't like seeing them.

1 more replies
Answer Match 55.44%

just today, my cd drive has stopped working.

i thought it was a problem with nero after i noticed it in there but it doesnt appear in my computer, if i explore

so i checked the system info and got this

it for some reason has a yellow ! next to it

A:CD/DVD Drive stopped working

16 more replies
Answer Match 55.44%

It used to work fine, now it's stopped. I put a CD in the thingy and the computer won't read it. It says there's nothing in the drive. What do I do?

A:cd rom drive stopped working

1 more replies
Answer Match 55.44%

I have a Dell Inspiron 1720 laptop, running Windows Vista. The DVD drive is the factory drive.

I was watching a DVD when the Windows Media player froze. I thought it was a memory problem, so I closed the player and re-opened it. When I opened the player again, it didn't detect the disc in the drive. When I go up to My Computer, it says there is no disc. When I ejected the disc and put it back in, it didn't make the whirring sound that it usually does. I've tried rebooting as well, but it didn't help.

I'm not super handy at tech stuff, so I'm out of ideas. Help, please?

A:CD/DVD drive stopped working

Sounds like time to replace it

1 more replies
Answer Match 55.44%

Hi Guys! I'm in a serious trouble
A few weeks ago I dont know what happened when I tried to turn my computer ON it showed an error before loading windows, "BOOTMGR Image is corrupt, the system can not boot". I tried to install Windows from CD but it didn't read CD, then finally I managed to install windows from USB flash drive.
Now after I have installed Windows 7 my DVD ROM drive is not working, and it doesn't show any response when I insert CD or DVD, it just doesn't do anything, doesn't show any error. Please help me, I don't know what to do, should I install some kind of driver or something?
Please help me! I would be very grateful!

A:DVD ROM Drive Stopped Working

Is the drive shown in device manager? It could be that the drive has failed and needs to be replaced.

2 more replies
Answer Match 55.44%

I am running Windows 2000, my computer said that my disk was full, so I was deleting a bunch of music files Sunday night.

I must have deleted something else by accident because now my CD Drive will not recognize a CD, whether it be a audio or data CD.

I just keep getting the message: Please insert a disk into drive D:

I tried uninstalling and reinstalling but that has not worked at all. The Device Manager says: This device is working properly.

I am not a computer techie at all, so if you wouldn't mind giving me simple directions I would really appreciate it!


A:CD-Drive stopped working ...

12 more replies
Answer Match 55.44%

My CD-RW drive stopped working several days ago, and I’m wondering whether it’s something I can troubleshoot or whether it’s beyond repair.

The drive tray opens and closes normally, but doesn’t recognize the existence of a disk when one is inserted. There is no sound of the disk spinning up nor any other sign of activity. The drive is original equipment on an HP-753n desktop computer running Win XP 2002 SP3, purchased in 2003. Burner software is HP RecordNow by VERITAS.

Any advice is welcome. Thanks.

A:CD-RW drive stopped working

try this first

go to device manager and find drive uninstall it re boot

if issue continues run that

2 more replies
Answer Match 55.44%

I'm using a ThinkPad T41p running Windows XP Professional. The part in question is a Toshiba SD-R9012 CD-R + DVD.

Suddenly the CD/DVD drive's not working. Can't play anything on it, can't burn anything. Windows knows its there but there's an exclamation point next to the CD in Device Manager.

I've uninstalled and reinstalled the driver. I've removed the drive from the computer and rebooted with and without it. When I ran the Access IBM onboard help stuff I got an error that said there was no driver for the CD-R.

When Windows scans for new hardware and tries to install the driver I get an error.

More replies
Answer Match 55.44%

I have hp g42 laptop and all of a sudden the dvd drive stopped working. my drive was working fine two days ago.The light on the eject button is also off.I think that it may be a power problem.Tell me friends what should i do.

A:DVD Drive stopped working

Hi Hanish.

Did you check with the BIOS if the DVD ROM drive is still listed? If not listed there are two things probably had just happened. First the internal connector is loosing (need to go to hardware tech), second the drive had just died already. In the second case you need to install a new one or buy an ext DVD ROM Drive (if you badly need it).


3 more replies
Answer Match 55.44%

I tried running a CD, and my computer froze. After restarting, I tried playing the CD again, but the drive isn't reading it nor detecting it. I'm asked to insert a disc into the drive. None of my CDs work so far, and all of them work in other computers.

A:CD drive stopped working

6 more replies
Answer Match 55.44%

My CD drive has randomly stopped working and is no longer being displayed under my computer. I have recently installed the DivX player and believe that was when it stopped working. I tried the solution in a previous thread of the same name, but when clicking on the notepad file received this message:
"Cannot import ....The specified file is not a registry script. You can only import binary registry files from within the registry editor."
This is the solution from the previous thread:
"Fix for missing DVD/CD drives.

Create a text file with NOTEPAD containing the following data exactly as below and name it FIXCD.REG
You should have 3 boxes on the bottom in NOTEPAD.
1)Filename : fixcd.reg
2)Save as type: all files
3)Encoding: ANSI
If you do not change it from txt type to All files type, then the file will actually be fixcd.reg.txt, this won't accomplish the desired result

Double click on the file and say yes to the merge into registry question.

----------------------- Use text after this line, contents of FIXCD.REG -----------------------------





[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Ud... Read more

More replies
Answer Match 55.44%

Recently my dvd drive has stopped working. The system recognizes the drive, it shows up, it spins when a disk is inserted, but it does not seem to recognize that the disk is there. Looking at the drive in Windows shows 0 files. This happens no matter what type of disk I insert, cd, dvd, music cd.

I've tried updating the drivers, says they are up to date. I uninstalled and reinstalled the drive, no change. I installed a cd drive from my old computer, same result. I bought a new dvd drive, same result. Cable connections checked.

I also tried updating the IDE Channel driver, and uninstalling and reinstalling. No change.

One thing that may or may not give a clue. If I leave a disk in the drive and then restart the computer, when it logs into Windows I can see the contents of the drive. The last time I tried that I was even able to run the game on that disk. However when I switch disks, or open and close the drive with the same disk, the problem returns.

I've searched the forums but haven't found anything else to try that may point to the problem.

OS = Windows XP


A:CD/DVD drive stopped working

13 more replies
Answer Match 55.44%

Hey, sorry if this is in the wrong section but I didn't see anything more specific to DVD drive stuff...

Here's my problem:
My DVD drive doesn't seem to work at all, the LED light won't even come on and the tray doesn't eject or close. It's like theres no power or something, although it was working fine a few hours before and then I went to use it again and it wasn't working.

I checked the connector from the power supply to the drive but its fine, i even switched my CD drive with my DVD drive connector and the CD drive still works, so i know its not the connector.

So has anyone had a similar problem or knowledge of this sort of thing? I've never had this happen before. Is this a symptom of a fried dvd drive? It made no weird sounds or anything before it went just stopped working.

Thanks in advance

Edit: Forgot to mention its a "hp dvd writer dvd400i"

And it looks like i should have put this in "Other", oops.

A:DVD Drive stopped working

it sounds like the drive has gone

1 more replies
Answer Match 55.44%

hi. my disc drive stopped working. i know enough about computers to know that the driver has stopped being effective... how do i find out what cd drive i have? i knew before but i have forgotten the last digits. its matshita (insert numbers sequence here)

A:CD/DVD drive stopped working

You don't have to get the exact same brand do you? What kind of computer do you have?

You can type the word, dxdiag, in the Run box of the Start menu and click OK. Save the report and then read the text file. Look for "Disk & DVD/CD-ROM Drives" and it will show what you have although sometimes the names don't match the brand.

2 more replies
Answer Match 55.44%

Well, i have an LG GDR-8163 16x DVD-ROM Drive. 2 days ago, it suddenly stopped working. It tries 2 read the disks, whether CDs or DVDs, makes clicking noises and then stops. I can't even use the cleaner CD-ROM coz it doesn't recognize any CD. It was working the night b4.What shud i do?

A:DVD-ROM Drive stopped working

Trust me on this, just buy a new one, I struggled so bad with mine when it broke that it's not even worth it. Just get yourself a new one, they're pretty cheap.

2 more replies
Answer Match 55.44%

Hi Everyone, I am hoping that someone will be able to help me. I have recently installed Windows 7 Home Premium 64bit onto my computer. I have had no problem before today with my DVD drive. Now I have tried to use and it tells me there is an error and I should troubleshoot which I do. It then tells me that it cannot install the drivers for my pioneer DVD-RW DVR-216 drive and even my virtual disk drive is not working. I have tried uninstalling it and then restarting it just tells me that it is unable to install the drivers. I am at a loss at what I should do I really need to get the dvd drive up and running again. I looked on the pioneer website and there is nothing there to help me either.

Please help !!

A:Dvd Drive Stopped working

Hi Kimmey
Try this fix from Microsoft. It looks like your problem. I found on another site that this solved a problem exactly with the Pioneer DVR-216
let us know

2 more replies
Answer Match 55.02%

Both of my CD ROM drives on my computer have stopped working. I have gone into the device manager, and both devices have the yellow question mark next to them. I uninstalled both devices and restarted the computer. It recognizes the hardware on startup and attempts to start them, but then I get a message that says there was an error with the hardware installation. The Device Status says: Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

I have performed a registry mechanic to see if that would help, but nothing.

Any thoughts?

A:Both Cd Drive Have Suddenly Stopped Working!

See if this will solve your problem.;en-us;314060

3 more replies
Answer Match 55.02%

Okay... I have an IBM-Lenovo Laptop Model W500. The DVD/CD Drive just stopped working.
I have tried switching out the drive with an exact drive from another laptop and it still won't "see" either. (The drive does work in the other machine.)
It is showing up in the device manager, however it has an error. The error code is 39.
It is an Optiarc DVD RW AD-7910S.

Any help would be appreciated.

Thank you.

A:Solved: DVD/CD Drive Stopped Working

i think something is wrong in the connecting cables.

3 more replies
Answer Match 55.02%

Need to install CD Rom driver for windows vista (Home Premium) following corruption of HL-DT-ST DVD-RAMGSA-H3ON ATM Device.
Looked at devices in control panel and attempted to repair – Failed
De-installed driver in hope PC would find and reinstall driver – Failed
Cannot re-install from backup disc since CD drive is unavailable

Can anyone help?

A:Vista DVD drive stopped working

6 more replies
Answer Match 55.02%

Hey everyone! Merry Christmas

My DVD Drive has just stopped working, i went into device manager and the DVD drive had an exclamtion mark mext to it... so i click on it and i get the message....

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

Please Help!!!

oh! and by the way this is the Make of the drive :Optiarc DVD RW AD-5540A ATA Device

A:Solved: DVD Drive Stopped Working

This solution also works with Vista:;EN-US;314060

1 more replies
Answer Match 55.02%

got a new one, and decided to install a new graphics card at the same time. but when I start up the system I get no video. What am I overlooking? im running windows xp home with a e-geforce 6200. Do I need a boot disk?

A:Hard drive stopped working

The thread is 'hard drive stopped working' and the your issue is about not having a display. What exactly is your issue?

4 more replies
Answer Match 55.02%

Pentium 4
256 mb
60 gb
Windows XP

After burning a cd and cancelling before completion, my cd/cdr drive would not read anything. I checked for errors and found nothing. I reinstalled and restarted my pc but the problem continued. The CD Rom drive busy light no longer blinks like it used to and it also doesn't read any type of cds at all. Now the busy light simply stays on solid without blinking whenever opened or a cd is being attempted to be read. But after relooking at the device manager I noticed that my SCSI controller had a yellow explanation mark and a code 10 error. Stupid me went straight to the windows help me link and it stated to uninstall and reinstall device. I uninstalled but now my install wizard can't find the device. I didn't write down the name of the SCSI controller so I have no clue which one to select from the list. Can you help me out guys? Where can I go to find out which SCSI controller I deleted, maybe on a log of some sort. I hope once I fx this that it solves my CD rom drive reading error. Thank you for your help.

Update: I ran scan disk and still I have the same problems. My CD-R drive still doesn't read or detect any cds. It is very frustrating and that "busy green light" still doesn't blink like it used to, it only stays solid green busy but it does turn off when it is empty and closed or after a read attempt (appears) to be made. What ca I do. I also uninstalled the drive once more and then physically disconne... Read more

A:My CD-R drive stopped working all of a sudden, help!!!

closing duplicate
view this thread

1 more replies
Answer Match 55.02%

Hey guys. I have a problem. Yesterday, I was using SumatraPDF on my Sandisk 1GB Cruzer Micro flash drive to view a document on another flash drive. The document didn't open, so I closed SumatraPDF. Next thing you know, Windows XP reports a "Delayed Write Error" faliure noticed. I ignored it, thinking that maybe the computer was just being screwy. A couple of hours later, I wanted to use my Sandisk Flash drive. I tried to open some files on it, and they wouldn't open. Puzzled, I went to Windows Explorer to try to open the root of the flash drive, and it says "(drive letter of flash drive) is not accesible. Incorrect function". Long story short, after many hours of trying to remedy the problem, I found out after plugging it into a computer that runs Windows ME that the flash drive is still readable...just not writeable. I can't format it to try to remedy the problem, and I fear that I may have to get a new one (I've had it for over a year now, plus I used Portable Firefox/VLC Media player on it...). Is there a Sandisk utility that can force a format on this media or possible make it writeable? If not, is there a way to make it readable on Windows XP? Also, do you know of a place where it's possible to get a good 1GB flash drive at 30$ or less if I have to replace it?

A:Flash Drive Stopped Working

You could save everything thats on it, open "My Computer", right click on the Drive and choose "Format".

MAKE SURE YOU FORMAT IT FAT, not FAT16 or anything.

That ought to sort it out.

6 more replies
Answer Match 55.02%

I put a recordable disc in my drive and went to my burning program, as soon as I tried to burn I got a blue screen, so I restarted the computer. I went to the device manager and removed the driver and re started again. I got the message box telling me it was installing the driver but it came back and said failed to install. I removed the player and replaced it with a similar unit and when I started it also failed to install. I can't read or write a disc. I replaced the power and sata cables to no avail. Could I have a mother board controller problem, if so, is there a solution without replacing the MB? It is a Lenovo desktop with an A6 processor running W7.

P.S. I see a message in the Device Manager driver properties saying "windows cannot start this hardware because it's configuration info in registry is incomplete or damaged. (code 19)

Thank you,

A:Combo drive stopped working

Enable Automatically deliver drivers via Windows Update (Step 3) then power down to plug in the drive, start Win7 to see if it auto-installs a driver in the System Tray, click on animation if so.

If not run all rounds of Important and Optional Windows Updates with reboots, until there are no more when you Check for Updates. You might have a needed Performance Update relating to the drive in additon to a driver.

Let us know how this goes as there are other steps if these aren't sufficient.

2 more replies
Answer Match 55.02%

Pentium 4
256 mb
60 gb
Windows XP

After burning a cd and cancelling before completion, my cd/cdr drive would not read anything. I checked for errors and found nothing. I reinstalled and restarted my pc but the problem continued. The CD Rom drive busy light no longer blinks like it used to and it also doesn't read any type of cds at all. Now the busy light simply stays on solid without blinking whenever opened or a cd is being attempted to be read. But after relooking at the device manager I noticed that my SCSI controller had a yellow explanation mark and a code 10 error. Stupid me went straight to the windows help me link and it stated to uninstall and reinstall device. I uninstalled but now my install wizard can't find the device. I didn't write down the name of the SCSI controller so I have no clue which one to select from the list. Can you help me out guys? Where can I go to find out which SCSI controller I deleted, maybe on a log of some sort. I hope once I fx this that it solves my CD rom drive reading error. Thank you for your help.

Update: I ran scan disk and still I have the same problems. My CD-R drive still doesn't read or detect any cds. It is very frustrating and that "busy green light" still doesn't blink like it used to, it only stays solid green busy but it does turn off when it is empty and closed or after a read attempt (appears) to be made. What ca I do. I also uninstalled the drive once more and then physically disconne... Read more

A:My CD-R drive stopped working all of a sudden, help!!!

closing duplicate, view this thread

1 more replies
Answer Match 55.02%

Dell Inspiron 9300
Windows XP Professional 2008

My Inspiron Laptop was working fine burning CD's and watching DVDs one minute and the next I noticed that a cd wasn't working. Now...Everytime I load a cd into my drive it makes a beep sound then it spins the CD for 1 second. This happens over and over again.
I was using Sarmsoft's "XP Smoker Pro"'s Disk Cleaner when this happened. There are no conflicts in my device manager and my CD-Rom device is enabled. So Far I have tried uninstalling and reinstalling my driver for the cdrom, and also i have updated the firmware for it. I have ran over all the trouble shooting steps within windows and it did not help me.
Other that that my laptop runs perfect.

More replies
Answer Match 55.02%

I down graded my computer to XP Pro. cause I kept lagging and my computer keeps frezzing up, so I switched to XP. And the Cd rom drive is not in the list when I go to click on 'My Computer'. I even went to Decive Manager to see if I can get it to work again, but no luck. Does anyone know what else i can do?

A:CD Drive stopped working when I switched OS.

G'Day BigBen747,

Try this workaround for Non- responsive CD/DVD?s; it requires modifying The Registry.

Warning: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Note: If you had installed multiple CD-writing software products on your computer, you need to uninstall the software products before you remove the registry keys.

Remove the Registry Entry

1: Click Start > Run > in the box type regedit > OK.

2: Locate and then click the following registry subkey:

3: On the File menu, click Export.

4: In the File name box, type savedkey, and then click Save.

5: Click the REG_MULTI_SZ data type UpperFilters > click Delete on the Edit menu > Yes.

6: Click the REG_MULTI_SZ data type LowerFilters > click Delete on the Edit menu > Yes.

7: Quit Registry Editor, and then restart the computer.

Upon rebooting, all should be 'normal'.

Kind Regards,

1 more replies
Answer Match 55.02%

I've looked everywhere for a solution to this, but everyones problem seems to be slightly different to mine, and nothing I've tried works anyway...

I have a Dell Inspiron 6000 (I know it's pretty s**t) and the cd drive for it is a TSST
TS-L532B and a couple of weeks ago it just stopped recognising any disks (audio, CD, DVD etc). The computer recognises the drive (it appears in My Computer) but when I put a CD in I can hear it whizz around try to read it, but it never works...

I tried download some new firmware for it but no luck...


A:CD/DVD drive suddenly stopped working

If windows recognizes the drive then the drive is probably shot.

3 more replies
Answer Match 55.02%

The cdrw dvd drive is my D: drive and it doesn't do anything but open and close normally and the red light comes on and off when I reboot it. It seems like it will start at first but it stops running and then there is silence. I've checked and the driver has a yellow indicator in the device mngr. and click on it and the code 39 error comes up. Did anyone have this problem. I'm not a (" computer brain" )but I try. Any help would greatly appreciated.

A:Dvd/cd-rw Drive D: Stopped Working Code 39

If the CD/DVD appears in Device Manager with an error code associated with it, try the following solution.

Download CDgone, right click on the downloaded file and choose Extract All, then double-click on cdgone.reg Say "Yes" to the merge question and then reboot. See if the drives have returned. You may have to re-install CD burning applications, since they're the ones that tinker with the filter setting in the registry that caused the drives to disappear.

1 more replies
Answer Match 55.02%

Ok, so I am on my Dell PC and wanted to burn a disk. Out of no where, the drives were not working! I tried to un-install them from the device manager and re install them. It seems to work at first and it recognizes both drives and then I keep getting a message saying there was a problem when installin gmy new hardware.

The odd thing is, I have not done anything new besides install 1 new program, a DIVX player. I dont see how this could affect hardware issues. Any ideas?? Please help me! I was thinking it might be a bad cable but why then would it recognize them at first while re-installing them and then crap out?

A:Solved: DVD & CD-ROM drive stopped working out of no where

16 more replies
Answer Match 55.02%

Hi, my CD drive stopped working yesterday. It wont show up on my computer.

Any Suggestions?

A:Solved: CD Drive Stopped Working

fixed it, thanks.

3 more replies
Answer Match 55.02%

I have a pioneer dvd-rw 112D Optical drive and today for no reason completelly out of the blue i startup my pc and it dosnt read any discs, When i go into my computer it dosnt have the optical drive being recognized and when i go into the device manager it says the drivers may be corrupted but does not offer a solution. I am running windows vista ultimate 32 bit edition. please reply ASAP!

A:Optical Drive Just Stopped Working

All optical drives have an average life of about one year. If they are used more frequently, they can fail in six to nine months. Luckily, they are relatively inexpensive. VISTA Ultimate has nothing to do with it.

19 more replies
Answer Match 55.02%

Hey guys,
My computer is a barebones system consisting of an AsusP4PE, Intel P4 2.4GHz, 512M ram etc. Yesterday I decided to put my old hard drive on, to retrieve some data from it. I set the jumpers so that it's the slave. This is an old Maxtor 20g drive. Put it in the computer, relocated the power plug from the existing hard drive(old 40gig maxtor) to the 20gig one, and put a free plug on the old drive, (the existing hard drive was in the slave position on the ATA cable, so I just connected the slave drive to the master position on the ATA, didn't think it was a big deal). Booted it up, and the usual whine of the hard drive isn't there. BIOS does not detect ANY drives.

I then remove the 20gig drive, and the restarted the system and same thing. Doesn't seem like it's getting power. At the same time, I had installed a DVD drive and tied up all 4 main power plugs.

Now, what might be happening here? I tried different power plugs with the same results...hard drive seems dead. I haven't tried JUST using the 20gig drive yet, since I ran out of time. I checked all cable connections to make sure they were tight.

Any ideas on what's going on? Is there a reset procedure somehow? Thanks in advance for your help!

A:Hard drive stopped working!

7 more replies
Answer Match 55.02%

I have a Dell Inspiron 1150 and my warranty just ran out The DVD-ROM stopped working. It is being recognized in the hardware profile with no issues. The drive will not open and when I open it manually and place software in the drive it does not see the cd/dvd. The drive is getting least the light comes on . Any suggestions?

More replies
Answer Match 55.02%

I have had an EZ Flash drive (memory stick) for just over a year which has suddenly stopped working. Normally, my computer sees it as soon as I plug it into the USB, but now it doesn't.
For a while I did get the computer to acknowledge that it was there as a removable drive, but it couldn't detect anything on it.
I've tried re-installing it using the installation disk, but to no avail.
Could it have become totally de-activated or wiped?
Even if all the files on it have been wioed, I can't see why it can't be detected.
I've checked the USB ports in Control Panel and they're all OK.

A:EZ Flash Drive stopped working

15 more replies