Tech Problem Aggregator

Black Screen/Blank screen after screen replacement

Q: Black Screen/Blank screen after screen replacement

Recently my laptop screen had to be replaced due to a cracked screen. Original screen was a Samsung and the new screen is LG. After this, whenever I install Intel HD graphics, windows boots up till the login screen and then goes black, one bright flicker, then completely black again. However, when I boot into safe mode and replace Intel HD graphics driver with Standard VGA adapter, everything works fine, except for crappy graphics ofcourse. I tried installing various old/new/latest versions of driver software, upgrade/downgrade BIOS, install monitor.inf file from lenovo website for this laptop model, everything.
Odd thing: running Dxdiag shows my current display to be 1200x800 (32bit)(1hz).
So, I tried to change the display refresh rate in advanced settings> Screen refresh rate, no luck, no other option except ' Use hardware defaults'. So, I went ahead an modified registry values as given here:
How to Modify the Video Refresh Frequency in the Registry

Again, no use. After I reboot and go back and check, its set to 1 by default.

Tried 4 clean installs, installing on a completely new HDD, Windows 7 Pro, Windows 7 Ultimate, Windows 8 , everything..

Is it a screen problem? Or some hardware ID kind of thing?
What should I do ?
Please help!

Dxdiag information:
System Information
Time of this report: 2/3/2015, 06:26:14
Machine name: UNKNOWN-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 3626AG2
Processor: Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 3892MB RAM
Page File: 2051MB used, 5730MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: Intel(R) HD Graphics (Core i5)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_215A17AA&REV_02
Display Memory: 1721 MB
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1280 x 800 (32 bit) (1Hz)
Monitor Name: ThinkPad Display 1280x800
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2993 (English)
Driver Version: 6.1.7600.16385
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: 2/20/2013 03:14:11, 8314368 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-4306-11CF-1B34-EA1CACC2CB35}
Vendor ID: 0x8086
Device ID: 0x0046
SubSys ID: 0x215A17AA
Revision ID: 0x0002
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available

A: Black Screen/Blank screen after screen replacement

Not all laptop screens are the same. It is important to get a "replacement" screen, not a "compatible" one.

On the back of the laptop screen is a product sticker (you can only read this before you install the screen). On that sticker is the manufacturer and model #. You can use that number to find exact replacements.

How did you come to choose the LG screen?

1 more replies
Answer Match 106.68%

Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,


PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A:Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

14 more replies
Answer Match 106.68%

Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!


A:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

0 more replies
Answer Match 106.26%

Really frustrated after buying Lenovo Y700 15ISK recently. All drivers updated even applied steps from this post but still randomly screen goes blank (Black screen) while the power is still on. Also observed that harddisk light blinking turns off too after this. Is it hardware related issue?Please help to resolve it.

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Answer Match 106.26%

I'm not sure if this is one virus or if my computer has somehow picked up several, but it is pretty much completely screwed. I can't access ANYTHING properly so i am posting this message from another computer.

This is what happens when I turn my computer on:

1. blank blue screen with program error message: "explorer.exe has generated errors and will be closed by windows....".
2. if i click "ok" the message goes away and i am left with a blank blue screen and i have to reboot the computer
3. if i don't click ok windows starts to load up an looks normal at first but then another error message pops up (the same one) and the screen turns black and says some junk like "Warning! You're in danger!" and then some junk about spyware.
4. then a few seconds later another error message pops up and the screen turns white and says "Active Desktop Recovery. Microsoft Windows has experienced and unexpected error..." It gives me an option to "click here to restore" but nothing happens when i do click it.
5. and then another error message pops up and the screen goes black again, then another message and it goes white and so on.

I can't really open any programs properly because another error message will pop up and shut down the start menu before i get a chance to open anything.

I managed to run ad-aware and it found some problems that i cleaned up. then spybot found nothing. then i rebooted and was having the same ... Read more

A:explorer.exe error black screen, white screen, about:blank

Yes, you've got a few malware entries in there (a CoolWebSearch hijack, and a couple of trojans), though it's not going to be easy to remedy without seeing the complete HJT log. Can you possibly copy the log to floppy and then post it from the other computer?

What's the Windows OS?
eg. Is it Windows 2000 sp4? Or is it WinXP Pro sp2?

What version of HijackThis is it? v1.99.1 is the latest version.
Is HijackThis.exe running from a permanent folder, and not from within a zip file in a Temp folder?
This is important. Make sure HijackThis.exe is installed in eg.
C:\Program Files\HijackThis
Re: your questions at the end of your post:
Don't worry about WINNT / winnt and System32 / system32
They are both exactly the same (whether smallcase or uppercase or a mixture).
svchost.exe is legitimate and is an integral part of Windows NT/2k/XP (Services Host).
It is normal to have multiple instances of it running.

Anyway, try this for now...
If possible, please download the following apps and transfer them to the infected pc.
CWShredder (free standalone version)
AboutBuster (tutorial)

You will need to unzip to a folder on the good pc,
then open AboutBuster.exe
click the Update button
dow... Read more

3 more replies
Answer Match 99.12%

My laptop was working fine the other day... Came back to it the next morning and the screen wouldn't come on and it kept resetting every 30 seconds or so. Once I finally got it to boot and get to sign in page the screen was all scrambled. But, everything else worked I could log in but couldn't do anything...

Anyone got a solution?

A:blank screen and restarting laptop every few secs or scrambled screen at sign in screen

What do you mean scrambled?

4 more replies
Answer Match 96.18%

A few times now I have been in internet explorer and then the screen with go back and forth from black screen back to internet screen and back and forth between the 2 for a few minutes and then will hit me with a blue screen with a bunch of writing on it and then will restart. It seems to run fine after the computer restarts itself but this has happened a few times now!

A:Screen flips back and forth from black screen to normal then blue screen

Can you provide a few details [remember we can't see or touch your system] about the hardware and software?

3 more replies
Answer Match 96.18%

Hey I need immediate help!

It's my sis' previously-formatted HP Pavilion dv5201tx! The problem is as the title above. I can go into safe mode. I've used system restore twice. And in Documents and Settings folder I noticed it has:

Administrator description name description name.000

Is it creating more user folders? At some point description name.000 wasn't there. Corrupted registry hive? I'm not sure! Restarted many times, used Last known good configuration, and it's still black after the boot screen. Please help quick, she uses it a lot. Thank anybody so much..

A:Black screen after boot screen, no welcome screen, no logon screen

6 more replies
Answer Match 94.08%

I have Windows 7 Ultimate 32 bit. So, these are my problems described in the title. I cannot change desktop from black, only can set a picture as a background.

When I am in pictures folder for example, I see blank or black thumbnails.
When I right click and go to personalize, I can see black themes instead of actual pictures.

I tried almost everything.
- reinstalling video driver
- clearing thumbnail from disk cleanup
- resetting dwm.exe
- going into safemode and then restaring into normal windows
- I tried fixing shell by using "fixshell"
- clearing & repairing registry errors
- ran an error checker
- ran a file checker

I have Microsoft Office 2010 - I heard that it could be the issue, but maybe I am not right, anyway...

I attached a print screen photo.

And, I am hopeless, any help please? Thanks

A:Windows 7 black screen, black or blank thumbnails, and black desktop themes

I noticed you're not running Aero. Click on last item, left side - "Troubleshoot problems with transparency...."

Office 2010 should not be a factor here. Public pics folder is empty - it should have sample pics in it.

Validate your OS installation - Genuine Microsoft Software

4 more replies
Answer Match 94.08%

HI I have just installed a new motherboard into a HP Pavillion desktop PC as the Capacitors have 'popped' in the old motherboard. The model of the new board is an MSI KM4MV - How ever after installing the new board the machine doesnt post. When turning on the fans spin, hard drive start to spin but nothing is displayed just a black screen. I have had the motherboard replaced but am still having the same problem. All the components are known good. Ive tried booting with just CPU RAM and VGA but still no joy. Could you give any advice??

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Answer Match 93.24%

I recently broke the LCD screen on my acer aspire 5332. I have replaced it with a LED screen and a converter cable bought off eBay. The screen works fine for the first few seconds of booting but goes black after the windows initialising display. The usual startup sounds still happen and the computer appears to run normally, apart from the fact that the screen is black! (No backlight or graphics). It works fine when loaded in safe mode, and I have tried adjusting the display settings through safe mode but it doesn't seem to help when I reboot in normal mode. I assume it is a problem with a driver but I have no idea which driver to reinstall. I would really appreciate any help! Cheers

A:Laptop screen replacement: goes black on startup

Hello again Alexf.

All laptop display screens are LCD. The difference is in the backlight. Older models use CCFL (fluorescent), newer models use LED backlights.

When you replaced the display, was it an exact replacement (same type and model number)?
Also not sure what a "converter cable" is. Can you post a pic or link?

3 more replies
Answer Match 93.24%

Hello. Hopefully someone could help me out with this. I've been pulling my hair out on a daily basis troubleshooting this issue. The other day I was cleaning my room listening to Pandora on my PC. From what I could remember, Pandora was the only application I had open at the time. All of a sudden my computer flips out and the song that was playing started skipping rapidly and my computer screen went blank. Since I couldnt see the screen I had to do a hard reboot. I restarted my system and it came back up asking me to start normally or in safe mode. I started normally thinking it wasnt as bad as it really is. It came to the log in screen and I entered my credentials. The system came up but only one of two monitors (I have dual monitors set up, one 23' Dell Monitor and one 40' LCD TV) turned on. Then about 5 minutes later, it did the same thing, the screen went black and I was not able to do anything at that time. I restarted my system again and this time I started in safe mode. 5 minutes later, same thing. I opened my computer to clean it out and noticed how dusty it was in there. I aired out all the dust. I looked at the fan on my video card and it looked really dusty, like the fan was too dusty to even move. I took the video card out and noticed that some of the cylinoides on it were popped, like it got too hot. So I figured that the video card was done. I went out and purchased another one, a GeForce GTS 250 (1 GB 256BIT DDR3) PCI Expressx16. I installed it a... Read more

A:Black screen following video card replacement

Does the problem also exist in SAFE MODE?
We really need to know brand and model of computer, or configuration, and age of components to start making many suggestions.

I would want to remove every component possible, and be running some simple stuff... keeping very good notes of what attempts you have made.

5 more replies
Answer Match 91.98%

Over the past year, since I upgraded the memory on my IBM R31 Thinkpad, I have had intermittent problems with my screen blacking out. It's not completely gone, just extremely dim, but I can make out the things on screen by using a torch. At first, I was able to trigger it back by leaving the lid open and never closing it, taking all the usbs and plugs out of the back, or re-starting it.

However, it seems like nothing I do will trigger it on now. I've done a search and apparently the commonest cause is that the inverter needs replacing. Would this seem like a sensible thing to buy?

The only thing I'm thinking now is, i've had this laptop for 5 years now!! I'm not sure if it's worth fixing or upgrading anymore. I mean, I love it, just cos it's lasted this long, i've upgraded the memory from 128mb to 384mb and i've bought a wireless card for it but would it be worth trying to buy and fix myself a new inverter or just buy a new laptop?


A:IBM Thinkpad - Backlight screen black.. inverter replacement?

Well the most common things would be the inverter board you linked to, or the backlight bulb itself.

If the laptop still suits your needs, in terms of performance than its much cheaper to just fix this one, than buy another laptop of similar quality.

The great think about IBM is the great support. Here is a link to the hardware manual for the R30 model.
It should tell you how to get at the inverter and bulb.

Even if you do get a new laptop, its still worth it to fix this one up as a backup laptop. 20-30 pounds and a couple hours to fix it isn't that bad.

And i believe its called a flashlight not a torch. You could burn the house down with a torch

2 more replies
Answer Match 91.14%

Hello there,
I've got an old Compaq Armada E500 laptop which im meant to be upgrading for a friend. Im usually quite good with computers so I went ahead and used my Hirens boot cd to wipe the hard drive clean with DBAN, upon completing this, i used the hirens cd again to format the harddrive to fat32. Now when i put my xp install cd in the drive and boot up I just get a blank black screen with a flashing white underscore in the top left corner, I can't do anything.
How on earth am I meant to load xp on here when it isn't loading the cd?
I've accessed the bios using f10 and changed the boot order to CD, it will load the hirens disc, but when I insert the XP disc it will say something about a pxe - media error check cable and will proceed through to this blank screen....
any help would be greatly appreciated!!!

A:Old laptop running windows 98 wiped for xp replacement, black screen now.

That sounds as if the XP disk is not bootable.
You have verified by booting off of a different CD that the drive is working.
The PXE error is what you see when the network card is in the boot device list and none of the items in the list above it are bootable.
BTW Hirens is not allowed to be recommended here due to the inclusion of Microsoft files.
Good Luck

9 more replies
Answer Match 91.14%

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

15 more replies
Answer Match 90.3%

Hello! i got an advent 7094 and yesterday morning when i tried to start mi laptop there is nothing except a black blank screen. At opening there is the normal intel logo display and afterthat there is only black sceen.i tried connecting it to my desktop screen and still there is no sign. HELP PLS T_T_T_T_T_T_T

A:black blank Screen T_T

6 more replies
Answer Match 90.3%

I have been running my Windows Xp OS for a while now but due to some unexpirienced decisicions by friends and family viruses found there way on my pc.
I used AVG Virus Protector (free edition) to scan, find and delete any viruses. I was successful in findin over 30 viruses and controlling the problem. But there was this malware program not to sure of the was a red icon in the toolbar in the form of a boxing bell that caused a pop up program with the characteristics of a malware prevention program.

i scanned once more after and found no more threats.
But there still was this annoying malware program which did not have an uninstallation setup and kept on prompting "blank" explorer windows to open up in large quantities ( 50-60 boxes sequentially).

Eventually i deleted the file from the start > all programs list, and emptied the recycle bin.
As soon as i did that the pc just froze and all i could see was the desktop wallpaper. I restarted it and saw the windows loading screen but no startup screen just a blank black screen...then i restarted again and didnt see the windows loading screen and left it on for like an hour and nothing happened.

I've turned my computer off many times after that by holding the power button down to make the beginning menu give me an option of whether I want to run windows in safe mode or normally when I turn the computer back on but i cannot find the safe mode or anymode except normal for that matter...i've tried t... Read more

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Answer Match 90.3%

Hi all, I'm currently experiencing a black / blank screen after the dell logo (my notebook is Dell).

I have tired booting into safe mode by F8 but to no avail since im on windows 8.1.

i have tired to reset the residue power as well.

i have tried to crtl alt del but it wont respond.

I can't take out the battery since it is internal as well.

however the black screen allows me to see my cursor.

Any solutions out there?

Video :

And it will just stay blank after that for unlimited amount of time.

A:Black / Blank Screen

Hi there

The best will be to reload that machine. I hope you have backedup your files.

The only way that I know of to get the recovery options is to force shutdown the laptop during boot 3 times. This will open the recovery options. Lets firstly try accessing safe mode to try and backup your files. If you don't need your files or have already made a backup skip the following step and Recover the system.

-----------------------------Safe Mode-------------------------------------
From the recovery menu you can click:
"See advanced repair options"
"Advanced Options"
"Windows Startup Settings"
"Enable Safe Mode" then restart.
From the recovery menu you can click:
"See advanced repair options"
"Dell backup and recovery"

Hope this helps

3 more replies
Answer Match 90.3%

I have a Toshiba S126 Laptop, has worked flawlessly since purchase. Yesterday, I installed a new Lexmark printer, and it worked until about 3:00pm. then my screen went black. couldn't get it to do anything, so I rebooted. During boot up, the Toshiba screen appears, the command lines appear, and the initial Windows screen appears, then it goes completely black. The hard drive continues to spin, and I assume load the rest of Windows.
At this point I am stuck, and any help is appreciated.

Mike Kingsley

A:Screen goes Blank/Black

Hi Mike,
Try starting in 'Safe Mode', and uninstall the printer drivers to see if that rectifies the problem, or in XP try 'Safe Mode' and 'System Restore'. Sounds like the printer installation has possibly corrupted the Video Drivers.

2 more replies
Answer Match 90.3%

something wrong my laptop because the screen blank nothing comes up please help me ..?help help help help help help ehlep

A:screen blank or black

If you can hear the laptop running normally but nothing on the screen, the backlight may need replacing.Look closely at the screen whilst shining a torch on it. If you can see a faint image of Windows then you need to get the backlight replaced because the existing one has blown (just same as a light bulb blows when it's worn out).It's a DIY job if you know what you're doing, otherwise take it to a laptop repair shop.message edited by phil22

3 more replies
Answer Match 89.46%

i need to know what to do to get it off the black screen has to do with geuinnse i ant spell is said windows 7 its not a part of genunse 

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Answer Match 89.46%

Hi guys,

Basically as the title suggests, when I turn on my PC it powers up, I hear fans spinning yet my screen will stay black. To add to this when it stays blank my keyboard also does not light up.

So far the only way for me to access my PC is to turn it off and on a few times, usually including completely disconnecting it from the power for a short while.

PC Specs:

Windows 7 Ultimate (64bit)
AMD FX(tm)-6100 Six-Core Processor
GeForce GTX 760
8.00 GB RAM
PC Power & Cooling Silencer 610 EPS12V 610W Power Supply

Rocca ISKU Illuminated Gaming Keyboard
Rocca XTD Gaming Mouse
(First time having a gaming mouse/keyboard so I was not sure if maybe they caused problems, sucked extra power etc..)

I'm not too experienced with the ins and outs of computers but all I can think is maybe my PSU is not giving enough power (though I get no warning beeps), my Keyboard might be the issue? I hope you guys can help. I've thought, maybe do I need to update the BIOS? If so how do I do that?

A:PC Turns on BUT my screen is still black/blank?

Is this a new build that will not post or has it been running then developed a problem?

Have you tried disconnecting ALL drives [both hd and optical] removing any usb device ie printer, scanner, hub, etc and then pw ON? See if the mb will reliably complete POST. If it does complete post a few times, then start connecting devices one at a time until you find the failed part. If it does not complete POST in the above config, then you will need to start swapping parts with known good units; start with the pw supply.

Next post ALL of your exact system specs; ie exact mb installed, exact ram installed, etc. Note 8gig of ram does not really tell us much; 8gig of corsair 123xxx, tells us a lot more.

If you can get the system to post, enter the bios or uefi and post the following info; cpu temp, system temp, 12V, 5V, and 3.3V values.

1 more replies
Answer Match 89.46%


The system device menu showed a couple of yellow question marks, of which one was a VGA driver. I uninstalled it, and tried re loading the drivers. Windows was searching for the drivers and I left it to it.

When I came back, the screen was black. I presumed it had gone to sleep, and moved the mouse. Nothing. It was completely black. The power was on, but there was nothing on the screen. A reboot brought back the usual startup screen, followed by the Windows XP logo and the blue "progress" bar. But the screen then goes black again. The startup sound can be heard.
I have tried to reboot in safe mode (by pressing f8 on reboot) but nothing works - Ie i dont get the option to boot from safe mode, it continues to boot as normal.

I cant see a start button so cant do anything via msconfig either.

It wont boot from the XP disc or from the motherboard dvd

Any ideas?

Thanks in advance

A:not your ordinary black/blank screen

6 more replies
Answer Match 89.46%

thanks in advance for helping me
i have a dell latitude running windows xp
i was having problems with it
so i was running gmer on it
while i was running it i got the bsod
then the computer restarted with check disk
since then i cant get the computer started not even in safe start mode
i do have an option to use windows recovery when i go through the start up but nothing is working
thanks again

A:blank black screen after startup

Does this concern the same computer as the topic here?

86 more replies
Answer Match 89.46%

Hi guys,

I have a dell inspiron 1100 labtop (about 4-5 years old) that I use at home and in my car for datalogging the cars information while driving/racing.

To put it simply, when I start the computer up, it runs, but the screen is black/blank the whole time. Now keep in mind some issues I had previously were the following:

1) while the computer was running, the screen would go blank out of no where. We found out that the harddrive was shot and replaced it.

2) While using my labtop in the car, I'd notice that the screen is not as sturdy as it was brand new...meaning when we'd hit bumps on the road,,,the screen would move slightly due to possibly the hinges not being tight any more? Well anyway, with this movement, I suspected that was one of the reasonings why my screen would all of a sudden go blank/black. Because if I'd use both of my hands to hold the screen so it wouldn't have a chance to move, it seemed like the screen would be ok and not shut off/turn black.

Those were the "beggining" issues before this black screen at startup thing happened. Not sure if they're related or not.

Anyway, now is now, and the screen doesn't light up at all. I see nothing at start up, yet the computer will run until I shut it off manually.

Any info would be appreciated...

A:Black/blank Screen At Startup

Hiya mate, welcome to the forum, hope we can be of some assistance!

Sorry to hear about your problem. It sounds to me that the screen maybe kaput, a quick way to find out is to connect your laptop to a monitor, this way the laptop should hopefully output whats on the laptop to the monitor. Give that a try and see what happens.

If not luck pop back and we'll see what we can do!

5 more replies
Answer Match 89.46%

Hello,So i upgraded RAM using Corsair DDR3 SODIMM 2x4GB 1600Mhz, after installation the PC starts up but the screen is blank/black steps:1. I tried with 1st socket using only one RAM, Screen Black/Blank2. I tried with 2nd socket using only one RAM with the Same RAM of step 1, Screen Black/Blank3. I tried step 1 and 2 using the other RAM, Screen Black/Blanknow here it gets interesting4. Tried 1st socket using Original/Factory RAM, Screen Black/Blank5. Tried 2nd socket using Original/Factory RAM, Screen Black/Blank6. Tried without any RAM at all , it sounds the missing RAM sound, Screen Black/Blank Now in every step taken i must say that the screen its not just not showing stuff but its totaly black like it doesnt power up at all, in the mean time the system starts up normaly.!Is it Possible the RAM upgrade to affect the screen? or maybe when i was replacing the RAM i touched some cable conecting to screen or something? HP 19 All-in-ONE PCProduct No.G4B06AA#ABAModel No. 19-2113w Windows 10 64 bit 

View Solution.

A:Blank/Black Screen After RAM Upgrade

Update Removed the battery and hold the power button for 30sec (BIOS reset if i am not mistaken?) now it is working with the orginal RAM so i guess my new RAM its the problem!

2 more replies
Answer Match 89.46%

I recently bought a radeon x700 Sapphire card 4x agp(128mb), worked very nicely at first, tried it on all my high end games(doom3,blackwhite2,painkiller), to see how the performance was compared to my 9200 if it was worth it, it sure was , what a HUGE difference, can run all my games on high settings , look very nice , never knew this cheap 100$ card would provide such good game-play. Oh ya forgot the driver cd didn't not work, dvd drive couldn't detect cd, so i just downloaded it from ati instead(works on my regular cdrw drive ,strange).

So when i restart my pc, it just hangs there blank black screen, same as my last pc that i thought i fryed it at first( having second thoughts about my other one ), never knew this card uses an extra power extension and yes i have it connected. And when i switch to my 9200 tuner card works fine no black screen. And i bought extra 512 ram for the card also. Have no idea what i did wrong or installed wrong or am i doing something wrong or did the card just die on me the first day.
my pc is
+2400 athlon pc chip board (socket A m811 series)
ddr 266 +1GB ram
1x40 HD
1x160 HD
1x Dvd dual drive
1x cdrw drive(unconnected)
Power supply is rosewill that came with the cheap case 400W

A:Blank black screen at startup up? help

6 more replies
Answer Match 89.46%

I have a HP pavalion laptop PentIII 4yrs old It seems that when I turn the laptop on it has a blank screen no reboot no xp nothing not sure do u think its the hard drive not sure any input appreciated...

A:staring @ a black (blank)screen

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Answer Match 89.46%

No Explorer, Start Menu, Wallpaper...blank screen...CTRL-ALT-DEL to access task manager to start basic applications.

I've seen several posts that have similar symptoms and have tried to run the proposed solutions on this system to no avail.

I've run these applications just prior to running the HiJackThis snap shot.

- TrojanHunter
- CleanUp40
- Adaware SE
- Spybot Search & Destroy
- AVG70free_338a597

Problem not solved.

Any help you can provide would be greatly appreciated..

Logfile of HijackThis v1.99.1
Scan saved at 4:27:58 PM, on 8/23/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Program Files\STOPzilla!\szntsvc.exe
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\ToddJune\Desktop\SpyKiller\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\PCHEALTH\HELPCTR\System\panels\blank.htm
O2 - BHO: IEHooks Class - {00000000-0000-0000-0000-000... Read more

A:Black Blank Screen - WIN XP Problem

Assistance offered here:
Closing duplicate thread.

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Answer Match 89.46%

It's definitely a problem with the graphics card.

It started this morning. When I login on any user, nothing shows up, not even a cursor. It's just black.
So I got into safe mode and disabled my graphics card (intel 965 integrated) and everything worked.

However the special effects and graphics are all disabled. What should I do?
The driver I have installed is the latest one.

A:Blank Black Screen After Login

Some recent Windows updates have this bug, that makes Windows screen black after logging in.Fix for this from PrevX :

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Answer Match 89.46%

Okay so my computer became unresponsive while browsing the internet multiple tabs. So i was forced to turn it off by pressing the button on the computer. Then when i went to turn it on it will display the sony vaio screen, then the intell pentium processor screen(normal for booth up, both of those), but then it just goes blank. Please, how cna i fix this !! Thank you so much!

A:Computer Screen Blank/Black

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Answer Match 89.46%

When using the laptop it sometimes goes blank (black). mostly when I am online viewing videos, but it also does it while not online and using Microsoft Word 2010. There is no warning nor a blue screen showing any information of what is wrong. I have tried taking the laptop to a computer tech and he tapped the back of the screen, hit the base several times and pushed on the bottom edge of the screen but it still worked fine. He re-installed the graphics driver but it still did it. I have had the notebook since December 2014. It is a used computer but it worked fine until June of this year when it started freezing. The only solution for me is to unplug teh charger, remove the battery from the bottom and let it sit for awhile, though it only gives me now maybe 10 - 30 minutes of use and it starts all over again of freezing and I do the steps of removing the charger and battery all over again. SOmetimes it tries to re-boot but only reaches the HP logo and the squiggly lines appear and I have to turn off the machine and let it rest. It doesn't appear to be overheating  but I have tried to put a gap between the table and bottom of the laptop but it still freezes, gives me the blank screen.

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Answer Match 89.46%

Downloaded a virus into my computer 2 weeks ago - ran Microsoft Security Essentials to scan & clean.
Downloaded microsoft updates this week, computer froze so I shut it down. Now it won't even reboot........
I am hopelessly illiterate when it comes to this sort of stuff - is it time to dump this computer? It was a rebuilt system to start with......

A:No BSOD - just a blank, black screen...

Now it won't even reboot........Click to expand...

Describe this in more detail. What exactly happens?

1 more replies
Answer Match 89.46%

Yes. I know what I should do.

Change balanced plan and Power saver to both
Turn off the display NEVER
Put the computer to sleep NEVER.

So why the monitor goes blank (Black) until I touch the mouse or keyboard.

A:screen goes blank (black) after inactivity

Is there an active screen saver?

3 more replies
Answer Match 89.46%

Toshiba Satellite A105 laptop, win xp SP2 will not do anything.

Turned it on and first screen I get is Windows did not start properly last time please choose: Safemode,Safe mode with network, safe mode with command prompt or start normal or last know good configuration. None of them work. Once I choose one I get the coursor and the cursor only with a black screen;the cursor will move

Put the restore disk in and directions say to hold down c key until I see toshiba sign and let it go. It Checks cd boot cd rom, then loads ramdisk image, then I see toshiba recovery tool, then back to toshiba screen, then it goes to the boot options listed above: This is the directions on the recovery cd.

have no idea where to go from here other than to the, lol.


A:Solved: Blank/black Screen

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Answer Match 89.46%

Hey, i had an error message after doing a Non-Destructive system restore called "NTLDL is Compressed" so i do a few more Non-Destructive restores to see if it helped and it never. So i started spamming keys on the restart, i hit F2 a few times after to go to the boot menu and just went to a blank black screen. No it does nothing when i restart, just goes to a blank black screen. Please Help.

A:Black Blank Screen On Start Up.

sounds kind of like a hardware issue, I would start by removing everything you don't need to start the machine, including the CD-rom, floppy, ... PCI devices

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Answer Match 89.46%

I have a dual boot machine Win Xp and Vista Machine. My Power Supply died over a week ago and since I replaced the power supply the XP partition does this blank screen issue. The Vista partition did not have an issue just the XP partition. I even backed everything up wiped the drive and did a fresh new install of XP first and it was fine until I finished the install. On reboot the blank screen issue came back. I popped in my Vista CD and did the Vista install on restart and have my dual boot back with Vista working fine and XP doing the blank black screen after the loading screen goes away. Safe Mode does the same just hangs at mup.* and does not progress. I tried the Last Known Config and that still produced the same Blank Black Screen. I cleared the CMOS and still same issue.

This might be a Power Issue as it never did this with my previous 800 Watt OCZ Elitestream Power Supply. I am not sure how to fix this any help on this would be great. I have been able to have the XP partition boot up off a cold boot with the machine being off for over 20 minutes but if I was to reboot the black screen would appear again.

My spec is a
1000W Antec Power Supply
6850E Dual Core Intel CPU
XFX 680i LT Nforce Mobo
2 XFX 8800 Ultra GTX Nvidia Cards SLI
4 Gig of Memory
Asus Xonar D2X Sound Card
1 500GB HD - Main Drive
1 500B Storage Drive
1 250G 2nd Storage Drive Hard Drive

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Answer Match 89.46%

I have an HP Model: SR5333WM desk top. This morning upon start up the image went hay wire, then a black screen and a series of 1 short beep followed by 1 longer beep. I unplugged the system for another reboot, but upon turning the system on, I get the beeps and no output to the monitor. I hear the fans and the system is powered up, but nothing on the monitor.

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Answer Match 89.46%

Hi, my desktop's been having some problems recently. When I switch it on, it loads just fine. However when it comes to the point in time where it is supposed to show the blue start up screen with "Welcome", the entire screen turns blank. And it just remains that way. There isn't any start up tone too. I've tried rebooting numerous times in normal and safe modes and nothing. Is it a graphic card problem? I do not wish to reformat, quite a fair bit of my school work is in there, I can't risk losing them... And it's urgent since I have most of my portfolio files in there...

Please and thank you!


A:Black/blank Screen At Start Up

Do you have a dual monitor setup currently or in the past?

Do you only have ONE video adapter?

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Answer Match 89.46%

what is causing my screen to go blank/black then back on(or not) and I have to restart??
Mod's Edit: Additional information added to Subject line for clarity of issue.

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Answer Match 89.46%

So, I just got a brand new Samsung laptop about a week ago. It is a gaming computer. It's been running fine, but now I have a problem.
I had two tabs and a game open on my computer, I was on one of the tabs when this happened. My screen froze, and there was some bars that went across the screen (small bars) So, I held down the power button to turn it off. I then tried to turn it on again. The power buttoned turned blue (like normal) but the screen stays black. No Samsung logo like it does when it's usually starting up.
Does anyone know what the problem is and how it can be solved? I unplugged and took the battery out, just thinking it needs to be rested for a bit.
When this happened, it was quite hot, it has probably been on for 12 hours, and this is daily too. Is it just because of overheating?

A:Blank black screen when turned on

It could possibly be a graphics card error try and find out more about the graphics card installed into your laptop and its common errors.

2 more replies
Answer Match 89.46%

right basically i start up my laptop and some times it will load straight up and show me the login screen were as other times it will just hang befor the login screen just a black screen but the monitor is active because u can tell it is on does anyone know what the problem is and how to fix it. I have reinstalled Vista however the problem remains =[ help PLZ

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Answer Match 89.46%

Hello, I have an 18 month old Toshiba L455 S5000 laptop. I have never had an issue with it. I work from home off of it 9 hours a day monday-friday. On saturday I was browsing the web and near the bottom right of my screen i saw there were new updates available for my windows 7. I proceeded to install the recommended updates and received a prompt that my lap top needed to shutdown for the changes to take effect. Well it never came back on. When I power it on the charger, battery and power on leds light up green and the hard drive led flashes for a few seconds then goes off. I can hear my fan and hard drive running and the disk drive will open and light up when I close it. But there is no activity on the screen, not the Toshiba or windows welcome screen or the black screen of death. I did the take the battery out and remove the charger hold the power key for 30 seconds thing 20 times. I also held down the zero key and the f8 and the f12 and still nothing on the screen. So i hooked up an external monitor and tried the Fn F5 buttons and the screen immediately says monitor going to sleep and shuts off. I dont know what else to do, I really dont want to bring it some where and be charged for them to tell me its the motherboard. It cant be, I was using it with no issues up until windows prompted me to run the new updates. BTW Toshiba techs told me it was software related and referred me to Microsoft, who referred me to Toshiba because its a hardware matter. They didn't understa... Read more

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Answer Match 89.46%

I have a boot up problem.
Here is a transcript of a problem which I referred to HP Email support on 27/2 and their reply.
In the first place their solution worked but only temporarily and in the last week I have struggled everyday to get the laptop to boot up.
Today it will not boot up at all - Again the screen is black I heard Windows start up sound but nothing appears on screen.
In the last week on several occasions when trying to boot up I got an error message which said the computer was unable to start and offered me a repair and I chose yes and it then said it could not repair and would do a system restore which it successfully did
Me to HP
I am unable to boot up my Notebook.
the power is on and everything is connected but the screen remains blank.
I can hear the start up sound but the screen remains blank.
I have tried powering off and booting up again but nothing happens.
I have tapped on f8 to start in safe mode but safe mode will not start.
Model H P Pavilion dv9000 Series Notebook PC
Product Number KMO43EA#ABU
Date Of Purchase 22/2/2008
Service ID 18052
Operating System Windows Vista Home Premium (32 bit)
HP to me
Hi Keith,
Thank you for writing to us.
From your email, I see that your notebook does not boot up and displays blank screen.
I can understand your concern.
Keith, the issue might cause due to static charges present on the notebook or due to the internal hardware malfunction of the system board. In order to isolate the issue, I recomme... Read more

A:Black blank screen on boot up

6 more replies
Answer Match 89.46%

everything started goin wrong when i went into my bios usb hardware wasnt being recognize in windows so i went to adjust the options and changed the usb function to enable...i also did some other things......although my graphic card is agp...on the primary graphic it says pci so i changed it to agp...graphic winsize was 64mb i changed it to 128mb, cpu was 133mhz, i turn on the overclocked and change it to 160mhz....and then restart and everything went wrong, it stayed with the black screen......

when i turn on my computer everything works but my monitor stays blank even with 3 different video cards i tried with...,also thought if it was my monitor so i went to my bros computer and try it but nope even my bros monitor stayed it has to be the motherboard fans, harddrive, and whatever works.....mouse(optic) works but keyboard doesnt seem to get any signal...tower light stays green but when turned on, it turns to orange jes like the monitor

i also try taking every card out...sound card, graphic card, and my harddrives(since it was the harddrive that i change the configuration in) but nope still doesnt work

i google my probelm and tried everything and still no luck

my specs
1.6gig duron
728 mb
geforce 6600 agp

im jes hopin i didnt fried that damn **** pretty sure it aint fried becuz it can still be turned on

A:**black blank screen** everything else works

What Kind of Motherboard.....

....and is there any way to reset it back to default. Have you looked through the motherboard manual if this is a self-build? If not, can you get the motherboard model and check the manufacturer's website for a manual? Not sure if you fried your chip, but it could be....or it may just be the system is buckling because it won't accept the overclock.

7 more replies
Answer Match 88.62%

I started having issues yesterday, the day after I installed teamviewer a program that is on my iPad also to remotely control the laptop. At first the screen started freezing when I was in the middle of a Java game. So I restarted the laptop only to have it freeze at the main screen (after login).
The screen would freeze the display would change to a very low resolution (I think). So I kept restarting it only to repeat. Until eventually once past the windows logo the screen would turn black and blank. Sometimes the display would turn on black and blank and other times it would do that after the logo.
A few times I managed to get it to go into safe mode and I restored to a few days ago but it made no difference, I also tried many other things like changing some settings but nothing worked.
So after like 2 or 3 hours I Rolled back and disabled "nvidia quadro nvs 135m" (since I read it might be causing the issue and I should uninstall it which I couldn't), once I disabled it I restarted the computer and made it to the main screen without issues, and I could even load my game. I enabled it again And restarted the computer only to have the same issues so I disabled it again after finally getting into safe mode.
I don't know if it works fine now, I left it on at most for 5-10 minutes without any issues and I never actually logged into the game to see if it works.
Like I said I tried restoring to an earlier time but I think the issue is with that particular driver but I have no ide... Read more

A:Computer startup black and blank screen

I figured out that in my display settings instead of showing my main monitor it only shows "mobile pc display". I know that means from a mobile device but I don't see the option to change back to the main screen. By using the previously mentioned app it changed my settings and so now I don't know how to get the main display screen.
I tried restoring to a previous version before but that didn't do anything, so I'm guessing it didn't fix the display issue. I also tried reinstalling the driver at least twice and nothing.

1 more replies
Answer Match 88.62%

My computer will boot up, and makes all of the same booting sounds, but instead of going to the desktop, it is is a blank black screen with just the mouse appearing on it. I don't know what to do, and what has happened to my computer.

A:computer will boot, but then blank black screen

Hi and welcome to TSF can you boot to safe mode tapping F8 on boot how does it behave then

2 more replies
Answer Match 88.62%

This also involves viruses and malware but I need to get past this issue first. I could get to the log in screen but after I log in to the admin account, it is just a blank/black screen. But, if I log into another user account, I could see the desktop just fine. PLEASE HELP! I already tried opening task manager -> run new task -> open windows.exe and still no results. Thanks!

A:Black/blank screen after logging in to account

Sounds like you need to do a fresh Windows re-install

1 more replies
Answer Match 88.62%

My computer hanged up, I ran safe mode and found out it froze at agp440.sys. I used the recovery console to disable that, but now it hangs at Mup.sys.

I tried doing a chkdisk, but I am confused as what exactly to type?

So what I type in recovery console is exactly:


But it says the command is not recognized? Can somebody please tell me how to fix what I wrote? When I type chkdsk it just tells me the status but I need it to run the chkdsk and recover errors. Thank you so much in advance!!!!

A:Computer Screen Black/Blank - Hang Up at Mup.sys


To run Checkdisk, use the following command:
chkdsk /rClick to expand...

*there is only on space, it's between "chkdsk" and "/r"

To run it on a specific drive (in this example,drive c):
chkdsk c: /rClick to expand...

BTW, sometimes safe mode can take a very long time to load (up to 10 minutes) and only seems to hang at a certain point.

1 more replies
Answer Match 88.62%

Hi all,

This is my first post so fingers crossed i'm in the right place. I run a fairly basic Dell machine with Vista Home Basic. Here is my problem:

I enter my user account password(i am the only user on the computer) and the desktop loads up.

About 50% of the time the desktop loads and then goes black. I have no mouse cursor and the Ctrl+Alt etc combinations do nothing. The monitor stays on which suggests that the computer is still sending some sort of signal so i don't know if this is a display problem or something more sinister. I have tried to follow advice on different forums and have yet to fix the issue.

I changed the desktop wallpaper, I removed and then re-installed the display drivers and neither of these suggestions helped. Is it possible that it has something to do with the power settings? Any help/advice will be greatly appreciated.

A:Desktop Problems - Blank/Black Screen

Sounds like a driver problem - but it could be the file system

SFC -System File Checker -Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.

At the Command prompt, type


and hit the Enter key

Wait for the scan to finish - make a note of any error messages -and then reboot.

Copy the CBS.log file created(C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate itdirectly) and then compress the copy and upload it to your SkyDrive Publicfolder ( ) and post a link to it so that I can take a look.

6 more replies
Answer Match 88.62%

So in my previous post I had issues with the video card overheating (I think)

It wasn't corrupt drivers because I managed to uninstall the drivers and install the latest drivers for my video card (which took me about 6 hours to accomplish due to the pixelated screen of death)

Anyways, I cooled off the room and put a big fan on the side of my case and everything seemed to work just fine until I started getting blue screens quite frequently (like every hour or so).

One of them listed as (if I recall) IRQ_LESS_THAN_something_something (I think)

Others had something to do with win2k.sys and some other file was on another blue screen.

So I system restored back to where it was working without blue screens. I eventually got the pixelated screen of death again and I know for a fact my video card wasn't overheating at that point (I least maybe I don't think it was).

So I restarted it like normal and it showed my MoBo's logo screen and after that it went black/blank. I restarted more times for the next 30 mins and now it just shows a black/blank screen as soon as I turn the computer on. No MoBo beep, no keyboard LED's light up...nothing.

Everything else still works like the fans, the CD-ROM lights up/ejects, the MoBo light is on, etc. It just doesn't do anything passed that point. So I took out the battery to refresh my CMOS and left it out for 10 mins or so, put it back in...nothing.

Any ideas on what is going on?

A:[SOLVED] Black/Blank screen on turn-on

Welcome back to TSF, sorry to hear about your issues

What we need is the exact and complete BSOD Stop error. If you could please jot that down and reply back with that info we may get a better idea what is causing your BSOD.

Also, have you reseated the video card? Remove from the slot and reseat.


So in my previous post I had issues with the video card overheating (I think)

Was the card overheating or not?

19 more replies
Answer Match 88.62%

Today I decided to let Windows install a bunch of updates. After installing, I dutifully restarted. On the restart, the screen stays blank. I hear the Windows startup sound, but can't see anything. I tried the onekey recovery button. Power light turns on, but screen stays blank. Any ideas?

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Answer Match 88.62%

Hi. I was infected with Antivirus 2009 or something similar about a week ago. Ran malwarebytes (I think that's the correct name) and have had no problems since. I was scanning some photos when the program shut down and went to blue screen with message that windows had encountered a problem and shut down. I turned off my laptop and tried to reboot but have gotten nothing but a blank, black screen. No cursor, no login info, no options. Have tried F8. Have removed and reinserted RAM. Tried starting up with and without battery. Tried connecting to external monitor.

My laptop is an HP dv1660se running Windows XP Home with SP3.

Any help greatly appreciated.

Additional info: My antivirus software is eset NOD 32.

Malwarebytes removed these files: tcpservice2.exe; zserv.dll; wstart.dll

I originally posted on the virus forum and Mark suggested I post here.

A:Blank, black screen. No logon or cursor.

Have you reviewed how to use your HP software to overcome system problems?

Any tools for repairing problems...ought to be covered in the owner's manual or the HP website.

By you have a Microsoft XP CD?


7 more replies
Answer Match 88.62%


I have win 8 installed for a few weeks now which I have been working on and off playing in a bios duel boot setup to see if I like win 8. (while keeping my win 7 setup)

Every thing has been fine until for the first time I put the computer into sleep , after I tried to wake it up the computer, started up but the screen was still in the standby state. I then had to do a reset as this was the only way I could get the computer to start.
It went through the boot process and opened to the desktop it a state which showed it had booted from a hibernation state (doc left on desk top open how I left it)
I tied a few options I had read in the forums like turning off "powercfg -H off" and rebooted. but this did not fix anything.
I tried a selective start up in misconfig like a safe mode start and this time when I went to try sleep then tried to wake the computer, the monitor at least started up from its sleep mode but was black (blank)

The win 7 x64 on the duel boot sleeps/wakes fine with no problems. I guess the only difference between them is the win 8 is installed on a SSD

any further information you need please ask

A:Win 8 Pro x64 After wake from sleep black (blank) screen

Just an update, Been doing a lot of searching of the internet about my problem and I was about to give in, I kept thinking it was my GPU drivers. But I was wrong

I was thinking I might have had some ideas off people from my post, but I guess without it crashing and giving a bsod it made it hard to find what was the problem.

Just to give help to anyone else reading this post I think I have found the answer . I though I had the most up to date drivers for my ACHI controller from the Asus website which where newer than what I had installed.

But once I found out that I had a Intel 5 series chipset, I found some more up to date drivers on Intel's website. Even though when I went there before and ran an online scan it did not offer any updated drivers (I guess Asus had changed them so Intel did not know them to update?)

So the moral I guess is if you think you might have up to date drivers maybe sometimes you need to keep looking, Hope this helps someone as this is a great forum.

2 more replies
Answer Match 88.62%

I started having issues yesterday, the day after I installed teamviewer a program that is on my iPad also to remotely control the laptop. At first the screen started freezing when I was in the middle of a Java game. So I restarted the laptop only to have it freeze at the main screen (after login).

The screen would freeze the display would change to a very low resolution (I think). So I kept restarting it only to repeat. Until eventually once past the windows logo the screen would turn black and blank. Sometimes the display would turn on black and blank and other times it would do that after the logo.

A few times I managed to get it to go into safe mode and I restored to a few days ago but it made no difference, I also tried many other things like changing some settings but nothing worked.

So after like 2 or 3 hours I Rolled back and disabled "nvidia quadro nvs 135m" (since I read it might be causing the issue and I should uninstall it which I couldn't), once I disabled it I restarted the computer and made it to the main screen without issues, and I could even load my game. I enabled it again And restarted the computer only to have the same issues so I disabled it again after finally getting into safe mode.

I don't know if it works fine now, I left it on at most for 5-10 minutes without any issues and I never actually logged into the game to see if it works.
Like I said I tried restoring to an earlier time but I think the issue is with that particula... Read more

A:Computer display on screen black and blank

Go to Control Panel > Device Manager. Then right click on the video driver and select Update. This will check online for any updates to the driver.

3 more replies
Answer Match 88.62%

I started having issues yesterday, the day after I installed teamviewer a program that is on my iPad also to remotely control the laptop. At first the screen started freezing when I was in the middle of a Java game. So I restarted the laptop only to have it freeze at the main screen (after login).

The screen would freeze the display would change to a very low resolution (I think). So I kept restarting it only to repeat. Until eventually once past the windows logo the screen would turn black and blank. Sometimes the display would turn on black and blank and other times it would do that after the logo.

A few times I managed to get it to go into safe mode and I restored to a few days ago but it made no difference, I also tried many other things like changing some settings but nothing worked.

So after like 2 or 3 hours I Rolled back and disabled "nvidia quadro nvs 135m" (since I read it might be causing the issue and I should uninstall it which I couldn't), once I disabled it I restarted the computer and made it to the main screen without issues, and I could even load my game. I enabled it again And restarted the computer only to have the same issues so I disabled it again after finally getting into safe mode.

I don't know if it works fine now, I left it on at most for 5-10 minutes without any issues and I never actually logged into the game to see if it works.
Like I said I tried restoring to an earlier time but I think the issue is with that particula... Read more

A:Display turns on to blank black screen

Go here:
Check automatically for a video driver for the on-board "nvidia quadro nvs 135m" video card. Doing this may solve your problem

4 more replies
Answer Match 88.62%

I have a Thosiba laptop which is about 4 years old. When i start it up, i can see the THOSHIBA writing but then the screen goes black. I even can go into select boot device if i press F12 or CMOS settings if i press F2. But even if i try to boot from a windows disc, the screen goes black but i can hear the laptop being on as all fans and cd rom spin.I have windows Xp on it. Im am really confused cause i can hear things on but the screen stays black. I have even used another monitor and it reacts the same way so i know the fault is with the laptop. Any ideas guys.

A:Toshiba laptop screen blank/black

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Answer Match 88.62%

I installed Windows 8 (from Windows 7) and things were OK.

Then I went to the Nvidia site and tried installing the latest driver because things looked a little strange
(nothing terrible, just some ragged edges).

Now when I restart, I see the window-pane image and the little circle thing that Windows displays,
then the whole screen goes black.
My computer is therefore dead in the water.

I tried rebooting from my Win 7 DVD, which brought up windows 7 setup screen,
told me to restart, which went right back into the Windows 8 and the malfunction.

Any ideas to bring this back to life?
Should I get hold of a Win 8 installation disk and boot from it? (I did the 7-->8 upgrade just
by downloading). Thanks in advance.

Not that it matters, but the machine is a Core I7 at 2.53 ghz w/ 8gb RAM (a desktop from Puget Custom Computer).

A:Blank (black) screen after windows 8 symbol.

I have the same problem. When installing, got a message that there were some startup errors that Windows 8 was repairing by restarting. Now I get nothing but BSOD. Microsoft said that I need to buy the disc (clever of them). Any fixes that could be done by a normal human, age 66, like me? Many thanks.

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Answer Match 88.62%

I am able to turn on my computer but the screen is just black and nothing comes up. I restarted my computer, turned it on and off, unplugged the power cord, but no luck. my monitor does detect the computer but the screen is just black (if i unplug the monitor cable, the monitor will notify me that nothing is detected)

this has happen to me on many occasions already, everytime i restart my computer, the screen goes black and nothing comes up. every time i want to restart my computer, i have to turn it off and turn it back on for it to work, but this time, after turning it on and off, the computer screen is black and nothing comes up. (When i press the restart button on my computer, the screen goes blank /black, so i have to hold the power button for a few seconds to turn it off and then turn it back on) i dont know if it's graphics card or the motherboard. the computer just suddenly freezes and i had to restart it, so i turn the computer off and then on, and the screen comes out black. the computer is on but the screen is blank. the problem is not the monitor for sure because i used it with another computer and it worked fine.

if anyone is having similiar problems who knows what to do, please help! thank you.

my comp specs:
windows xp w/ sp2
BFG geforce 7950 gt 512 mb oc gddr3 graphics card
Asus P5N32-SLI Premium/WiFi-AP motherboard
Corsair TWIN2X2048-6400C4 2GB Ram

A:after reboot, computer screen is blank/black, nothing comes up -- HELP!

9 more replies
Answer Match 88.62%


My computer frequently crashes to a blank (black) screen when I play games like TES V or Fable III, and leaves me no alternative but to do a hard reset with the power button. I've cleaned out the air vents several times to no avail, and I'm pretty sure my video drivers are up to date. As far as I can tell the CPU isn't being overused either.

I think the problem may be overheating but I don't know for sure. It doesn't seem to get that hot.

I've had a very similar problem before, and last time cleaning the vents out with a compressed air can did the trick. The only difference last time is that it wasn't always a blank screen, sometimes it hard weird vertical lines all over it.

I don't know what to do

A:Crashes to blank (black) screen while gaming

Hello Koshka,

See if these links can provide you with the information you seek.

Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

[SOLVED] Windows 7 Loads to a black screen. Whats the - Microsoft Answers

2 more replies
Answer Match 88.62%

I shut down my computer last night. It runs 8.1 and when I shut it down I do not believe it installed updates. I came home this afternoon and tried to boot it. It boots and after I type in my PIN, shows my desktop for a few seconds. Then, my display will either turn black or a blueish grey. There is no cursor. It does this every reboot now. I can not do anything except reset when it happens.

System info:
Two GTX 760's in SLI
Two Asus monitors

Possible culprits:
1 - I have Actual Multiple Monitors trial installed. The freezing/display blanking seems to happen when the trial time left window shows up, but that may be coincidence.
2 - I heard graphics card driver updates and windows updates can clash in some way and cause a similar issue. From what I've read, a cursor is still on screen and task manager can be opened with CTRL SHIFT ESC. Neither of these work for me.
3- Virus? I have avast so I doubt it.

Anyone got any clue what's wrong and how to fix it?


note: I posted this on general support too but I bet this is probably a more proper place to post.

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Answer Match 88.62%

First things first. I have a HP a410e, Windows XP home edition, AMD Athelon 3000+ processer, and Direct X 9 installed. I ran my Direct X tests and they seem to work fine--no problems.

Now on to the post:

I have the game Scrabble by Infograms. It works with Windows XP. In the past, this game has worked. Recently I tried to play it, so I clicked on it under the start-programs tab and it went to a completly blank, black screen. The only thing to be seen was the cursor around the edges. The only way I could shut down the game was to manually shut down the computer. I couldn't see the screen to even use ctrl/alt/delete.

Confused, I ran Spybot, AdAware, and Window Washer and uninstalled the game. Then I rebooted again and reinstalled. It registered me fine, but I don't remember InstallShield comming up. But, I went to play the game again and the same thing happened. I looked in programs and there it was--installed.

Does anyone know why this happened?

A:blank, black screen when starting game

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Answer Match 88.62%

I shut down my computer last night. It runs 8.1 and when I shut it down I do not believe it installed updates. I came home this afternoon and tried to boot it. It boots and after I type in my PIN, shows my desktop for a few seconds. Then, my display will either turn black or a blueish grey. There is no cursor. It does this every reboot now. I can not do anything except reset when it happens.

System info:
Two GTX 760's in SLI
Two Asus monitors

Possible culprits:
1 - I have Actual Multiple Monitors trial installed. The freezing/display blanking seems to happen when the trial time left window shows up, but that may be coincidence.
2 - I heard graphics card driver updates and windows updates can clash in some way and cause a similar issue. From what I've read, a cursor is still on screen and task manager can be opened with CTRL SHIFT ESC. Neither of these work for me.
3- Virus? I have avast so I doubt it.

Anyone got any clue what's wrong and how to fix it?

specs: Intel Core i5-4670K, Gigabyte GeForce GTX 760 (2-Way SLI), Corsair 400R - current - lillz's Saved Part List - PCPartPicker

A:Windows 8.1 black/blank screen after log in. No cursor

With two large graphics cards, the size of the power supply is very important....what is the model number?

What configuration are you running the dual monitors in. Are they both running from one video card, and which ports?

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Answer Match 88.62%

I was having trouble with XP booting to a blank or black screen after the XP splash screen is displayed. Since there was nothing of importance on the hardrive I decided to do a clean install including the formatting of the hard drive. I am able to boot into safe mode without any issues. I have followed some of the support articles from Microsoft in one of the articles it states tha while in safe mode to stop explorer.exe and see if it restarts automatically. I tried this as part of the trouble shooting and explorer.exe will not restart.

So at this point I am at a loss especially since this is a clean install. The machine is a Dell Demension 2350.

Any help would be greatly appreciated.

A:XP professional boots to black/blank screen

Hello firemarshal98

Disconnect all peripherals and remove all cards except the video card and see if that helps.

If that does not help try running the Dell Diagnostics

I think it is safe to assume the hard drive is OK


1 more replies
Answer Match 88.62%

As of yesterday 1-26-2012 - my youtube was working one minute, the next it is only showing blank, black screen. I got on remote with my tech in London, HOURS and HOURS later, still no joy or fix. He removed malware, un-installed and re-installed latest Adobe everything, un-installed and re-installed Google Chrome (my browser) cleaned histories, cache, cookies, etc. tried a system restore, windows update, rootkey scan, boot scan??? 24 hours later - results the same.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Genuine Intel(R) CPU U7300 @ 1.30GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4061 Mb
Graphics Card: LogMeIn Mirror Driver, 6 Mb
Hard Drives: C: Total - 76310 MB, Free - 18043 MB; D: Total - 213931 MB, Free - 213704 MB;
Motherboard: ASUSTeK Computer Inc., UL80VT
Antivirus: avast! Antivirus, Updated and Enabled

Can you help?

Thanking you,

HiTechGrandma (not feeling so hi-tech right now) HiTech to me is when my computer is running smoothly!

A:Solved: YouTube - Black, Blank Screen

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Answer Match 88.62%

Vista boots to a blank black screen but the screen saver is visible when it kicks in.

This is a friends PC so don't have any other details. It appears as if Vista boots OK and that his screen saver is set to about ten minutes. The fact the bios boot checks and screen saver are visible rules out a monitor or graphics card problem I'd have thought.

A:Vista boots to a blank black screen

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Answer Match 88.62%

It started a morning a few days ago. When I login on any user, nothing shows up, not even a cursor. It's just black.
So I got into safe mode and disabled my graphics card (intel 965 integrated) and everything worked. So now I have my graphics card disabled, but I can't have the Aero effects or the screen resolution.

The driver installed is the latest one, and I have tried the Prevx fix and everything.
Also ctrl alt delete in the blank screen works (the blue menu shows up full screen)
but when I click Task Manager, it goes back to the black screen.

What should I do?

A:Blank Black Screen No Cursor After Login

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Answer Match 88.62%

Hello everyone. Thanks in advance for reading my post.

When I turn on my computer it boots up to a blank black screen with only the mouse pointer arrow showing.

A little history.....
Yesterday I purchased a DVD writer and installed it and it worked just fine. Today I ran spybot SD update and then ran the immunize feature which also seemed to work fine. At the same time I was updating itunes to Version 9.0 when I got a small windows error. I don't know exactly what it said because I didn't have time to read it but it had something about win32 and that it was malicious software and would shut down windows.

I've tried to boot up with my last known configuration that worked. I've tried safe mode, safe mode with networking. None of these do anything different. All I get is the blank black screen with the white windows mouse cursor (which I can move about the screen). Which does me no good ;) Any assistance would be greatly appreciated. Thanks very much. I have AVG on my computer but didn't run it last night - unfortunately I was in the middle of downloading some music and when it started the automatic system scan I stopped it (dummy) so that it wouldn't slow down my download. Wish I hadn't did that.


Amil Singh

A:Computer Boots Into Blank Black Screen Only - No OS

Take a look...Black Screen (fixmbr) -;en-us;314503.The blinking cursor on black screen typically illustrates a MBR problem which is correctable by running the fixmbr command from the XP Recovery Console.Louis

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Answer Match 88.62%

I installed COD Black Ops a couple of days ago, and the game runs fine. I meet the requirements, and usually get over 35 FPS, 90% of the time. When I try to save and quit, however, the game freezes at a blank, white screen where I am unable to move the mouse away from the centre of the screen. Any suggestions?

A:COD Black Ops Save and Quit = Blank Screen

Here is one of the best threads on Game problems. Its from the Seven forums but will be just as applicable in Vista
Tips on Troubleshooting Game Issues - Windows 7 Forums

Go to event viewer and look for errors.

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Answer Match 88.62%

Hi. I was infected with Antivirus 2009 or something similar about a week ago. Ran malwarebytes (I think that's the correct name) and have had no problems since. I was scanning some photos when the program shut down and went to blue screen with message that windows had encountered a problem and shut down. I turned off my laptop and tried to reboot but have gotten nothing but a blank, black screen. No cursor, no login info, no options. Have tried F8. Have removed and reinserted RAM. Tried starting up with and without battery. Tried connecting to external monitor.

My laptop is an HP dv1660se running Windows with SP3.

Any help greatly appreciated.

Additional info: My antivirus software is eset NOD 32.

Is this likely to be an infection, or should I post this problem under hardware/video forum?

A:Blank, black screen. Antivirus 2009?

I would try the Vista or XP forum, whichever applies, first

2 more replies
Answer Match 88.62%

I am trying to install a fresh copy of windows xp on compaq presario v6000. The first screen of formatted the hard drive and setting up partitions work. Then it transfers the files just fine. Then it goes into the windows installation set up screens and goes blank. I see it saying setup is starting and then before the setup for installation screens come on the screen goes black.

I went as far as installing ubuntu and it worked just fine. When ubuntu came up it said it had to go into low resolution but once I hit okay everything worked fine. This makes me beleive the windows xp install is not using the right video drivers. Am I on the right track? If so how do I get the xp installation to use the right drivers?

Other things that I have done and not fix my issue are:
set bios to default
tried to boot into safe mode (I get all the lines of safe mode starting but when windows goes to open my screen goes black)
replaced the hard drive.
Format and install xp on new hard drive.
Even found a copy of vista that came with the pc and it did not work.


A:Blank/Black screen suring OS installation

Hello, Have a look here: HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot.It might be worth testing the memory.

1 more replies
Answer Match 87.78%

Very similar to the following problem but i do not have a raid, and it seems that this PC has a raid and i don't, plus it was never really determined what the actual solution was.
The basics: XP Professional Boot up screen, right before the windows loading screen, or direct after the F8 Menu if you hit "Start Windows Normally..." it will just lock up, no HDD activity, blank screen. now BSOD, nothing.

All 3 safe mods work fine.

Ran chkdsk /r in recovery.
Ran proper fixboot procedure.

Went into safe mode and checked the event viewer.

The only concerning message i got was: The following boot-start or system-start driver(s) failed to load:

Formatting really isnt an issue since i can back up anything i need through safe mode. However its just the fact that the Windows gremlin has struck me again and i must defeat it once more.

I highly doubt this is a hardware issue as it is more of a driver/software issue.

Anymore information for me, or from me that you need, i would be extremely happy.
Thanks for your time.

A:Blank Screen Freeze Up before Splash screen. Safe mode works.

Before I say the hard drive is dying, you need to try the XP repair as you have done most else you can already:

2 more replies
Answer Match 87.78%

I recently changed motherboards and removed a 2nd hard drive which contained win 8.1. The system now has one drive with Win 7 Pro on it. My backups have been going to a removable seagate usb 3.0 drive and was not always plugged into the system, so occasionally I got a notice that windows couldn't find the backup drive which was not a problem as I plugged it in weekly and backup ran fine then.

What I've done so far:

1) sfc /scannow from elevated prompt, no files had problems
2) ran MRT and virus scan, came back negative
3) Started system repair disk and selected Startup Repair and came back with no problems, ran additional available troubleshooter which came back with no problems found.
The full error message reads:

"The backup application could not start due to an internal error:

The service cannot be started either because it is disabled or because it has no enabled devices associated with it. (0x80070422) "

When I select "Backup and Restore", the page comes up showing only the words "Control Panel Home" in the upper left in the blue area and the words "Backup or Restore your files" in the top white area of the page. The rest of the page is blank. See attached pdf ...
Not surprisingly then, the service doesn't show up in msconfig as a startup service.

The error is supposed to be, according to technet articles, indicative of a corrupted file, however as stated above System File Checker finds nothing.

Thanks in advan... Read more

A:Backup Screen options/info screen blank; Error (0x80070422)

Windows Backup was disabled in "Services" for an unknown reason. Also, I was looking for "Backup and Restore" at the top of the list of services instead of Windows Backup at the very bottom of the list. I didn't look in "Linux Backup and Restore", either. Duh. Anyway, good news, easy fix. Done.


"Start > right click "Computer" > select "Manage" > select "Services" > select "Windows Backup" from list and double click it. When the pop up window opens, if the pull down says "This service is disabled" click on the pull down and select Manual. Click "Apply". "OK". Done.

Now, just go to backup and restore in the Maintenance folder on the start menu program list, click it and Backup menu is there ready to go.

1 more replies
Answer Match 87.78%

pavilion dv6000 start screen blank if screen not fully open, external screen fine and shows login infoif fully open all is fine, after login screen it can be partially  closed  or pulled back and will operate 

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Answer Match 87.78%


i'm having to boot into windows xp. on power up sytem goes through the windows xp splash screen (with progress bar) and then instead of login prompt it goes just into the blue screen with moveable mouse pointer arrow.

issue seems to be similar to:
but recommended solutions didn't help so far.

symptoms just before issue - was not able to run use some system features - utility to turn off the display, utility to bring up battery info - everything was working fine before this

what i've tried:
boot to Last Known Good Configuration - resulting in the same blue screen

boot to Safe Mode / Safe Mode with networking / Safe Mode with comman prompt - resulting in blank (black) screen with "Safe Mode" in the corners and moveable mouse

test the hardware (hard drive / memory etc.) via build in PC Doctor - all seems to be working
i am able to use bootable XP CD from other machine to get into Recovery Console
i am able to boot to simple live XP using BartPE-XPE usb key and access the hard drive

could you please help me to find solution to this issue
thank you in advance

A:Solved: blank blue screen with mouse arrow after xp splash screen

Hi krajicek, u having a same problem as me.

Btw.. yours is laptop or desktop?
If laptop wat brand are u using..Mine are FUJITSU laptop and i still
can't get it work.
I boot from the WinXP CD and it still can't recovery as well and i try
safe mode aslo can't work too..

2 more replies
Answer Match 87.78%

After the Starting Windows screen a blank black screen with a cursor that I can move pops up that lasts a minute (shouldn't happen with SSD, used to be ~10 second boot). Afterwards the login screen will appear as normal and everything works as normal. This doesn't happen when I boot into safe mode.

I attached a list of start up services, installs, and scheduled tasks, along with my latest boot log.

Any suggestions?

A:Windows 7: Blank screen on boot up, before login screen; slow startup

Hello and welcome, try this to see if you have something that's going you don't know about. Use the free version.

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

1 more replies
Answer Match 87.78%

pavilion dv9600 entertainment start screen blank if screen not fully open, external screen fine and shows login infoif fully open all is fine, after login screen to the pc it can be partially  closed  or pulled back and will operate in the window environment perfectly

A:pavilion dv9600 start screen blank if screen not fully open,...

Hi @reneC, Good day! Thanks for posting your question in the HP Community. It is a terrific place to find answers and tips and to have the best experience in the HP forums. I read the post regarding issues with the display which works at a specific angle. I?ll be glad to assist you with this.   You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. You?ve done some awesome diagnosis and troubleshooting. Kudos to you on that score. . I would require more information regarding this to assist you better.         When did this first occur?         Please provide the complete model# of the unit.As this is an older computer, service options with HP may not be available as the parts for this unit is not supplied anymore by our business partners. I request you to contact a technician locally, like Best Buy or Staples and get the situation corrected. Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please... Read more

3 more replies
Answer Match 87.78%

This is driving me crazy.

Right after I boot my laptop, the screen flashes randomly.

Also something is stealing focus from what I am working on to something else.

Then it likes to suddenly go to a grey screen. I have to manually reboot.

If that is not enough, it like to just reboot.

Scanned with my AVG and Kaspersky, nothing found. Tried TrendMicro House Call, nothing. Dr. Web, nothing.

All drivers are up to date.

I have run it in the safe mode for about an hour with no problems. No new software installed recently. I went to restore and it was only dated from the previous day, so no help there.

I would prefer not to Nuke and pave, but if that what I need to do, I can.

Any thoughts, theories, explosives you can recommend for this?

I await with enlarging piles of hair as I pull it out.

A:Windows screen flashes, random grey screen & random black screen

Welcome to SF!

This sounds like a case of overheating, Download Speccy and upload a Screenshot
when in normal use (not Safe-Mode).

9 more replies
Answer Match 87.78%

I have a Dell Inspiron 1750 laptop with core 2 duo (I forget how many GB the hd is) that had Windows 7 Home Premium edition installed on it when I got it. (I have no idea where any of the CDs that came with it are now.)I had been having problems with the login screen just flashing from the blue background image to black and the mouse just showing the circle thing with Please Wait... showing, instead of loading the icons. Normally, there are two icons that show up. One is the Fast Access icon that has facial recognition and the other icon is the one to type my password.
It would only run in safe mode, and none of my restore points would make windows load normally, but I know next to nothing about computers and wasn't able to find a tutorial on how to fix it, so I downloaded Ubuntu instead by using Windows in safe mode with networking. I was having problems with Ubuntu freezing, so on the next startup I chose to run diagnostics tests and the monitor connection test & the sata confidence test both failed, while everything else passed, which I don't understand because I wasn't having any problems with dead pixels or colors or anything or saving any files. (I think the hd test said something about $I30 31344?) I went into bios setup and clicked factory restore or something along those lines, thinking that it would restore Windows to how it was when I first got the laptop and now, it loads the Dell circle at startup followed by a black screen with a white blin... Read more

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Answer Match 87.78%

So I've had this computer for almost a year:
HP Pavillion a1250n
250G Maxtor HDD
2x 512mb DDR 3200 ram 400Hz (1Gig)

Brought to it's knees this weekend enexpectedly, I am attempting to install Windows XP Pro. I have used the maxtor diagnostic util to wipe the HDD to all zeroes, leaving one big unpartitioned space.

When I boot from the Windows XP CD it goes though the install just fine, formats the space, and copies the files, seemingly alright. When it reboots, it goes through the whole BIOS screen fine, it again asks to press any key to boot from CD, and if nothing is pressed goes directly to a blank screen, no cursor, no loading, nothing. Leaving it for up to an hour does nothing. Monitor is on, and signal seems active, but nothing is coming though.

I can access recovery console, but I'm getting in over my head at that point. Can anything in there help me?

Any advice is good advice, I messed with this all weekend long and it is getting old.

A:Windows half installs, blank screen after BIOS screen


When the PC reboots after copying files it should then read from the boot device, it may be possible that the BIOS is set incorrectly with the boot device not being set as the bootable drive.

Go into BIOS and ensure that the first bootable device is the HD you are loading windows onto, also remove any devices attached to the bootable drive such as any slave drives and that the jumper is set to master, not slave or cable select, if the CD rom that you are loading windows from is slaved to the master drive then place it on its own IDE channel and rerun the setup from scratch.

The only other time I have seen this happen is when the drive itself is flaky, that was only once though and I had to replace the drive.


1 more replies
Answer Match 87.78%

Hey, first time posting here, so sorry if this is the wrong section or anything.

Lately my laptop has been experiencing a problem when I boot it up. After the Starting Windows screen with the glowing Windows logo, a blank black screen pops up that lasts for ages (I'd say at least 5 minutes). Afterwards the login screen will appear as normal.

When I log in, the desktop appears quickly, but when I try to start any programs, like my browser, they are slow and freeze often (usually I can run programs with no problem when the desktop appears). Sometimes the laptop will hang every three seconds. It takes a bit of time before the programs and the laptop run like normal.

I've tried several things without success:
-Uninstalling and reinstalling graphics drivers (I've never updated my drivers because no updates are ever available for my driver; is that normal? My laptop is about two years old)
-Defragging hard drive
-System Restore (I don't seem to have any restore points)
-Clean bootup
-Startup repair (or whatever that first F8 option is called)

A:Blank screen on boot up, before login screen; slow startup

Welcome to Seven Forums Tienjt.

You can run this SFC /SCANNOW Command - System File Checker and post back with results.
Below my sig is a link to MalwareBytes, download the free version, update it, and run a full scan.

Have you installed anything new, hardware or software? Sometimes OEM's don't/won't have driver updates.

9 more replies
Answer Match 87.78%

Hi everyone,

From last few weeks I'm having this strange and annoying blank screen of death. I could just see a blank screen (not a blue screen) while either waking up computer from sleep or while trying to turn on the display by moving cursor/typing something(waking up from power saver mode of display, I set display to be of after few minutes of inactivity). So essentially screen becomes total blank. Just once or twice I saw this BSOD "DRIVER POWER STATE FAILURE" but for all other times my screen is just blank. I could see the Hard Disk activity LED on during this blank screen. And almost after all subsequent boots, I could see "Windows has recovered from unexpected shutdown/serious error - Check for solution" message.

System - Windows 7 Pro x64 with all latest recommended and security updates
CPU - i7 2630QM
GPU - nVidia GT525M
MoBo - Factory default for Dell XPS L502X

First I suspected its because of my nVidia GT525M GPU drivers (I was using official latest drivers 320.49), so I completely uninstalled them with regular uninstall + DriverSweeper 2.1.0 from I did not install any nVidia/display drives since then. But just now I got another blank screen after it. Also I started connecting my PC to an old Sony Bravia TV with HDMI cable and that time the automatic installation of drivers failed. That is my second point of possible problem. I've been using CCleaner to clean the unwanted registry entries and revo uninstaller for almost every unin... Read more

A:Blank screen of death while wake up from standby/turning on the screen

The BSOD is caused by Intel(R) Centrino(R) Wireless-N 1030 driver.

Irp is active with 5 stacks 3 is current (= 0xfffffa800760f840)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 0 fffffa8009cd4050 00000000 00000000-00000000
Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Args: 00014400 00000000 00000004 00000002
[ 16, 2] 0 e1 fffffa8009d9e470 00000000 fffff8000370b200-fffffa800c1f7510 Success Error Cancel pending
\Driver\vwifibus nt!PopSystemIrpCompletion
Args: 00014400 00000000 00000004 00000002
[ 0, 0] 0 0 00000000 00000000 00000000-fffffa800c1f7510

Args: 00000000 00000000 00000000 00000000
And the driver is old.

fffff880`06cd3000 fffff880`07555000 NETwNs64 T (no symbols)
Loaded symbol image file: NETwNs64.sys
Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
Image name: NETwNs64.sys
Timestamp: Tue Jun 21 22:40:03 2011 (4E00D06B)
CheckSu... Read more

8 more replies
Answer Match 87.78%

Need help here.

I have a HP laptop DV9543cl with 32bit Vista. Last Thursday (6/3/2010), Vista update icon showed up and asked me to install the update. As always, i did that. Once install was done, it asked for a reboot which i did. It started booting up again and when it finished Windows logo screen, it went blank and no display with all the other lights were in correct status. I waited for a long time before attempting a reboot. Since then i don't see anything on the screen after the initial BIOS screen (Which is also all jumbled up). I tried F8 (BIOS) and F11(Restore) but no screen. Don't know what to do but i am pretty sure that Laptop is working ok just not displaying anything. I am going to try Remote desktop on it now.

Any help would be greatly appreciated.

A:Blank screen after initial boot screen for HP Laptop with Vista

have you tried ringing up HP support line?

5 more replies
Answer Match 87.78%

Bonjour mes amis.

I recently have started getting the infamous black screen of death at my computer's startup, very similar to this fellow user's problem. Basically, Blank screen on boot up, before login screen; slow startup. The black screen lasts at least two minutes on average, before the windows login screen comes up. Everything else runs fine!

I think it might be my antivirus, Bitdefender Total Security 2013, and I've posted on their forums about it, and I've gotten responses from other users saying:

The Black screen issue is known by BD Support till now they have not able resolved that issue.
hope BD 2014 resolves the issue.

And the booting time issue is been solved.

However, I uninstalled Bitdefender and the problem still persisted. I proceeded to uninstall every program i could remember installing before the problem started, so before the start of June. This was painful because I updated all my software, so everything was listed as installed recently.
My startup time after removing all these software is attached below; 156 seconds, compared to before with the speed ranging from 200-500 seconds, with the worst at 472 seconds.

Although this sped about my startup, I still got the annoying black screen issue. I am sure it is a software issue because the black screen is present, but lasts no longer than about 5 seconds when starting in Safe Mode with Networking, and is present even int he low graphics.

What should I d... Read more

A:64-bit - Blank screen on boot up, before login screen; slow startup

Hello mate try some of these Troubleshooting Steps for Windows 7 start at point 15 then do chkdsk Disk Check

The go through the other stuff.

Oops should have mentioned this one too start at point 7 - option 3 Optimize Windows 7[2]=Performance Maintenance

8 more replies
Answer Match 87.78%

I have a Compaq Presario C300. Somehow the screen cracked and of course was not under warranty. I purchased a replacement screen online and followed the directions to replace. It was relatively simple, however, now when I boot up the computer, the backlight comes on for the whole screen, but shows up blank. Did I just not fully connect something? Is there something simple I can check before I bring the whole darn thing in for service anyway? This is what I was trying to avoid in the first place. The whole laptop was only 800 and the new replacement screen was $199 (as opposed to the quote for $450 I got to have it replaced).

Anyone have any ideas I can try?

A:Replacing Compaq Presario C300 LCD Screen: blank screen now

You have to make sure you bought right screen for your laptop. Check your connection cable hasn't any damage on it. If it still shows only blank screen, i think not coming enough power for screen (wrong screen).

1 more replies
Answer Match 87.78%

Using window xp pro
I on computer.
It's fine loading bios and till window xp logo..
when it starting to load the welcome window screen.. (which it didnt reach the welcome screen at all)
It just stuck at the black screen..

so i try to run in safe mode, weirdly it able to open.. okie

i tried to reformat... but it doesnt seems to work, it happens the same thing..

b4 this happened.. it all started one day.. i let my computer to download some personal stuff.. then, my bro went to play gunz online.. so the computer got hanged, and he just shut the computer just like that.. (how stupid) so now, i cant reach the welcome screen at all.. help me pls..

I'm using pentium 3..
as yall know, im a beginner, i dont know a thing.. just tell me what to do if u need any informations..

A:Can't load window welcome screen! stuck at dark blank screen

Try this, boot into safe mode.
Right-click on "My computer" and select "manage"
When that opens, click on device manager

When device manager opens, look at your graphics card normally under "display adapters" - any crosses or red splats?

2 more replies
Answer Match 87.78%

Hello everyone. I'm new the the forums here (as in just registered), but I need some help please. Basically after attempting to open firefox today (as I have probably over 20 times a day for the last year at least), I received a blue screen of death, and now my computer seems to be shot. I know how difficult it is to diagnose something without being able to see it, so I made a short little 4 min video of me trying to turn it on and what it does. Hopefully this has happened to at least someone before.

Blue Screen of Death - YouTube

A:[SOLVED] BSOD help. Blank screen after BIOS pop up and blue screen while trying to re


From the video you provided (which is great, by the way)... your system is failing to POST. Essentially if the system detects that a device or component is failing to provide the accurate information, which ensures that it would then be safe to run, the system will not POST.

From the looks of it, your hard drive or memory appears to be the issue which is the issue in most of the cases like this as you're BSOD'ing right after loading the Windows disc and after it loads the files necessary for the install.

My current advice:

1. Clear / reset the CMOS and try booting up and or loading the disc again.

2. If possible using another system, possibly a laptop... etc, download and run Memtest86+ -



Download Memtest86+ here:


Which should I download?

You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

How Memtest works:

Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

The default pass does 9 different tests, varying in access patterns ... Read more

3 more replies
Answer Match 87.78%


I cant get into my desktop. When i start my pc XP loads, and it starts the last known good configuration. I then seen the xp loading screen.

Next i should be able to see the login screen, however this is a blank black screen, the mouse is visible and i can move it around the screen, but i cant see anything to log into the desktop.

I dont know why this has happened, it was working last night. The only thing i can think of was my brother switched the power off as it was shutting down. The shut down had automatic updates running (i think) at the time the power switches were turned off.

How do i solve this so i can see the login screen and get into my pc?

Hope someone can help, cheers.


A:XP login screen wont show, blank screen and cant get to desktop?

Hello Paul

Boot into Safe Mode Options Screen (the one with Last Known Good Configuration on it) by pressing F8 at bootup and choose
'Safe mode with command prompt'

At the command prompt type

Hopefully this will open System Restore, so restore to before the problem started


12 more replies
Answer Match 87.78%

When i connect my laptop to my HDMI tv and when i try to play any video on youtube or from hard drive the screen goes blank and i here only audio when video is played in fullscreen. This happens only for 1080p resolution. I have full hd tv and i tried other laptops that works fine. Please anybody have any solution to this problem?

A:Screen goes blank while playing videos full screen when conn...

Same problem on my HP Pavilion

1 more replies
Answer Match 87.36%

Hello,I have had this problem ever since I purchased the laptop.  The screen will go black/blank, but the backlight will still be on.  Can't do anything and have to turn off and restart.  It happens about once an hour or so.  Originally it happened less frequently/more when the power supply was not connected.  Now it happens regardless if the power supply is connected.  I also have text distortion on the screen at times.  I have tried to update display drivers/downgrade drivers, nothing has worked for me.  Really starting to get annoying.  Any suggestions?Thanks, Ginger4

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Answer Match 87.36%

Hi everyone,

I need your help/suggestions on this one before I do any harm to the system.

The problem is my DELL E310 will not boot to Windows XP. It got as far as the DELL Logo and then it comes to a blank black screen with blinking cursor on the upper left corner.

At the DELL Logo, I can F2/F12 to change the boot sequence and boot to Windows XP pre-SP1 Install CD. I have tried going into the Windows Recovery Console. Typing "dir" gets a "An error occurred during directory enumeration" for C:drive. Typing "chkdsk" gets a "The volume appears to contain one or more unrecoverable problems."

What was I doing before the blinking cursor...? I was trying to set up dual-boot configuration with addition of a 2nd SATA hard drive. Before attempt to install XP on new drive, a quick check in Control Panel | Computer Management | Disk Management confirmed that Windows was seeing the new drive:
Disk 0 (existing C:drive) 144.33 Gb NTFS, 39 Mb FAT and 4.64 Gb FAT32.
Disk 1 (new drive) unallocated.

I tried to install Windows XP to the new F:drive (after creating the partition), but the installer wants to install to C:drive instead. On the installer set up menu, it reports Cartition [unknown] 132 Gb.


A:Blinking cursor on blank black screen, Windows XP

Use your windows install cd and get back into the Recovery console, instead of chkdsk, run the FixMBR and Fixboot commands. In all instances that i've encountered the "blinking curser", it's been a corrupt or modified MBR record.

1 more replies