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external mouse not working on dell alienware

Q: external mouse not working on dell alienware

Hello sevenforums,

I have an external mouse that works on other desktops/laptops but not on my alienware.
It shows up in device manager and lights up but wont work other than that.

I have already tried updating drivers

On another thread i saw this
Have no idea if this will help in your situation but it sometimes solves weird USB problems.

Shut down laptop
Remove AC power cord
Remove the battery
Press and hold the laptop power button for 30 seconds
Reinstall the battery
Reconnect the AC power cord
Restart laptop
Reconnect and try USB mouse

I tried that but it didn't work.

Could it be the mouse is just not compatible?

not sure what brand mouse it is but its a cheap one.

Here are some specs:
win 7 64 bit
8 gigs ram
i7 2.2 ghz cpu

A: external mouse not working on dell alienware

To confirm: this is a laptop? (Your MySystemSpecs say Desktop)

With the mouse connected, go into the mouse properties and go through all the options and see if you can find anything obvious there.
Start > Control Panel > Hardware and Sound > Devices & Printers > Mouse

On the Hardware Tab you should see the touchpad and the mouse. See if you can "Change Settings" with the mouse highlighted. This is to see if Windows is recognizing the mouse and it's driver.

One other WAG: try putting a plain sheet of paper under the mouse as a mousepad. Just a test.

1 more replies
Answer Match 69.72%

So today I upgraded from Windows 8.1 to Windows 10 and for whatever reason my Alienware 17 r2 laptop stopped running the games I play at the settings I had with the 8.1 OS. I quickly reverted back to Windows 8.1 and subsequently my laptop stopped recognizing my xbox 360 controller and Razor DeathAdder Chroma mouse. So I went into the BIOS and changed some of the usb settings and my 360 controller was all good, however the Razor mouse still isn't working. Which is strange because in the BIOS screen the mouse lighted up as if it was functioning normally. Basically I'm just looking for any solutions for fixing the mouse. Much appreciated.

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Answer Match 61.32%

I purchase a Dell Inspiron 1420 laptop a few months ago with a Targus AMU02US plug and play retractable external mouse. It worked fine for several weeks and then abruptly stopped (the mousepad continues to have no problems). The mouse battery is strong, and the USB port has no problem with other devices such as a flash drive. I tried a new logitech laptop mouse - still nothing. Both mice work fine on my desktop computer, so they aren't the problem. The only thing I can conclude is that it is a Vista software/settings issue. I'm running Windows Vista Ultimate on an Intel duo core 32-bit system. Does anybody have any ideas? I'm completely stumped.

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Answer Match 60.06%

I've owned this laptop for quite a while and had been using Webcam Central to control the Integrated Webcam on my Alienware M17x R4.   I never had any issues using Windows 7, 8, 8.1, or even Windows 10 until my system updated on 8/20/2016 with a scheduled Windows 10 update.
After the windows 10 update my system restarted and the next time I went to use my webcam I noticed that I couldn't control the pan / zoom / or tilt or alter any of the settings in webcam central.  If I attempt to change anything it automatically changes back instantly.  For example of I move the slider to zoom, or attempt to change the pan, it auto goes back to where it was and will not allow me to change the settings.
I also notice that my mouse pointer flickers over the webcam central GUI, meaning, there seems to be some issue with the GUI after the windows 10 update, I assume is also whats causing the settings not to be changed.
I have tried uninstalling both the drivers and software and reinstalling to no avail, same problem is present after reinstallation of both drivers and the webcam central software.
Wondering if anyone else has run into this and whether there was some type of resolution.
I was able to get the pan / zoom / tilt working with 3rd party webcam software, however I would prefer to go back to using webcam central.

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Answer Match 59.64%

The touchpad does not work now and so I have an external mouse that plugs in to the USB. As of yesterday I started having major problems with it. At one minute it will work fine, then I will get a pop-up message that says the hardware plugged in to the USB is malfunctioning. Then, randomly it seems, the mouse will start working again. I've tried all three USB ports with the same results. Also, even when it is supposedly malfunctioning, the light on the mouse still lights up. I'm thinking about using a mouse from the computer lab to rule that out but I thought I would get other opinions. This just started last night. I did download updates to my computer but I downloaded them after I started having problems. Otherwise I haven't installed any new software. The mouse itself did not require me to download any software or drivers before I started using it. What do you think? Mouse issue? Software or hardware issue? I'm contemplating the idea that the internal USB board might not be fully connected and with me moving my computer in and out of my backpack for class every day it's possible I'm unseating the internal connection. The reason I'm hesitant to believe that theory is because when it goes from working to not I don't move the computer at all so I don't know how it would reseat itself.... I wanted to get another opinion before I tore my computer apart (and of course I'm going to try to use an alternate mouse the next time this ... Read more

A:External Mouse not working

The odds are the mouse is going bad...but like you said, a poor internal connection is possible. Of course try to either use the mouse on a different computer or use a different mouse on your laptop. Do you ever plug anything else into the USB's (Flash drives, mp3 players, etc)? If so, do they function properly?

Most likely not a software or driver issue...A mouse is pretty universal and should work with the Windows driver.

2 more replies
Answer Match 59.64%

Hello everyone,

I just purchased a new Alienware PC and it is just fantastic!

My only little problem is that I am having a weird issue I can't seem to find an answer for online.

When I boot my PC everything is working perfectly fine like it should. However whenever I access a website or program that makes the screen flash my mouse pointer dissapears. It will then reappear as little lines with no mouse pointer visible. It is a pain to navigate the computer this way until I go to a web page or program and the mouse pointer comes back.

Please let me know if there's anything I can do to correct this.

My setup is a Intel Core I7 930 QC (2.8 Ghz, 8MB Cache)

Windows 7 64 bit

Dual ATI Radeon HD 5670 with crossfire enabled.

The mouse that I am using is a Razer Deathadder and I connected to through HDMI to a 22inc Vizio 720P LCD television.

A:Mouse pointer issues with new Alienware Aurora Mouse

I'm not sure if this will help, go to your Mouse settings in Control Panel and turn on the "mouse trail" set it to the minimal that it will go to. Try and get the screen flash+mouse disappear to happen and see if it goes away.

This is however NOT a fix if it does work.. I use to play Battlefield 2 and half the time my mouse would disappear "behind the screen" as if there was no mouse there, but I could click things. Turning on the trail displayed the mouse but it was really aggravating and a little hard on the eyes..

Like I said it is not a fix. What do you mean though about a webpage/program that loads and makes the screen flash, like, it changes resolutions to accommodate for the program?

If it is that then I see this either being a video or monitor issue.. Maybe try changing the screen refresh rate, or the bit colour? I haven't had this issue in a long time so I can not play around with it to try.

One last thing you can try is, there is also a setting where the Mouse Pointer Trail is enabled that says to hide the mouse when you type, try disabling this and see if it helps? I doubt this will fix the issue but you never know.

3 more replies
Answer Match 59.22%

external wireless mouse not working

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Answer Match 58.38%

Hello, the title pretty much says it all. I have tried both USB wireless keyboard/mouse combo and USB hardwired keyboard and neither work at login. Very inconvenience as the laptop is on a stand and must type awkwardly on it to login.

Once logged in, it works fine. Any ideas?

Many thanks in advance

A:External keyboard and mouse not working at Login

Who is the manufacturer of the USB wireless keyboard/mouse combo?

sounds like the driver isn't loading until Windows is at the desktop.

1 more replies
Answer Match 58.38%

Another issue with the external mouse and keyboard.   I am using 8 and my mouse/keyboard have been working up until Friday when there was an update and then both units no longer worked.  The USB key storage works but the other items not. 
I tried them in another computer and it works perfectly.  I am not as versed in Bios etc but have attempted to correct with driver udpates (all good), and add new hardware etc...nothing is working and I too need some help with getting this set up. 
MS please respond re this and options...I have been working on this for some time and need an answer and some tech help. 

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Answer Match 58.38%

So this has been going on for a while now. When I am at my mothers house I plug in the mouse to my laptop and it works for a while but then it makes the disconnect sound and the lights are still on on the mouse. Then it keeps on making disconnect and recconect sounds and sais cannot connect to device. I have reinstalled the drivers and mouse and everything no luck. The strangest part is that everywere else my mouse works just fine. The temperature is actually slightly warmer at the places I use it other then my mothers house so heat should be not a problem and it is on the same user using the same programs and on the same cooling pad. Any other questions please respond. Also I forgot after a while sometimes the mousepad on the laptop stops working a while after the external mouse stops working.

A:External and built in mouse on laptop not working

Hello and welcome zightbaoe mate try these for starters < DO NOT run on a SSD
then these

download from bleeping computer

delete any rubbish they come up with.

You can also check the temps with Speccy and let us know what they are please
Speccy - Download

If you like you could reseat the memory sticks.

9 more replies
Answer Match 57.96%

Two months ago bought a Dell 8900 from Best Buy. After 20 days, it would not start, same with the next 8900 replacement... only fewer days. The first gameware as a replacement did not start at all. The Alienware Aurora worked beautifully for 3 days and then would not start. In the 8900's,,, got the blinking amber lights on the start button. Tech is coming to replace motherboard. What the heck is happening? Could it be the monitor... or the external hard drive or what? Come on Dell,,, what's up? I have a Dell XP Laptop as a back up using the same external hard ddrive.

A:Dell 8900, Gaming Computer, Dell Alienware Aurora

There is a power issue with the external hard drive.

2 more replies
Answer Match 57.96%

I have an acer aspire one d255 using windows 7. The internal mouse stopped working a while ago after an update. I can not see the pointer, click anything or move it. When I looked at the hardware, it said it was unable to star.
This is when I tried to connect a usb mouse, which connected, installed and said was working, but again I could not see a pointer, move it or click anything.
Now when I go into hardware, I see the ps/2 mouse, which says isnt working(code 10) and the touchpad mouse isnt even in there. I had tried to do a system restore, undoing the update when thishappened with no luck. I have also tried other updates and updating the drivers.
I am at al loss as to how to fix this. Please help!

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Answer Match 57.96%

my laptop mini touchpad stopped working after using an external usb mouse.
have downloaded new driver from hp and windows but nothing workd.
also on the mouse tabs synaptics ps2 pointing devise is in the hardware tab not not in the device settings tab .
have uninstalled software and drivers reinstalled still not working im sure it should be in the device settings box after u click on mouse properties.
how can i get it to appear in the devise settings again as im sure that is the prob...
all this after using external mouse PLEASE HELP

A:hp mini touchpad stopped working after using external mouse

6 more replies
Answer Match 57.96%

I have an acer aspire one d255 using windows 7. The internal mouse stopped working a while ago after an update. I can not see the pointer, click anything or move it. When I looked at the hardware, it said it was unable to star.
This is when I tried to connect a usb mouse, which connected, installed and said was working, but again I could not see a pointer, move it or click anything.
Now when I go into hardware, I see the ps/2 mouse, which says isnt working(code 10) and the touchpad mouse isnt even in there. I had tried to do a system restore, undoing the update when thishappened with no luck. I have also tried other updates and updating the drivers.
I am at al loss as to how to fix this. Please help!

A:Neither internal not external mouse working on Acer netbook

Please do not start more than one thread for the same issue.

Closing duplicate.

1 more replies
Answer Match 57.96%

I am using DELL Inspiron n4050. Windows 10 was working perfectly before anniversary upgradation . Any external mouse don't work instead I installed drivers by software and uninstalled and reinstalled drivers manually also. but didn't work at all..
What to do now?

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Answer Match 57.54%

Hello friends,

My Dell USB optical mouse is driving me My usb mouse works if I leave my super old serial mouse plugged in, but when I remove the serial mouse and restart my computer it does not recognize my usb mouse and places it under "unknown device" in device manager under usb controlers.

I have windows XP pro and SP2. I have not found any dell mouse drivers. I have found some logitech drives I'm using now. Also I have uninstalled and installed new USB drivers I downloaded. That last part just helps with recognizing the mouse, but not much else.

What is the problem here? Anyone know

A:dell optical usb mouse not working

I'm not filled wit hrage anymore :biggrin:

I got the usb mouse to work by disabling the serials ports in my bios :4-punch:

5 more replies
Answer Match 57.54%

Thought I would be considerate and post this as the other thread (marked solved) is closed and isn't solved.


My symptoms were - wireless keyboard worked but wireless mouse didn't. Tried pressing the sync button on the mouse but to no avail.

My fix:
1. Take USB stick out.
2. Take batteries out of the keyboard
3. Plug USB back in TO A DIFFERENT SLOT. This causes windows to find the mouse and re-install drivers.
4. Once mouse is working put batteries back in keyboard

Worked for me.

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Answer Match 57.54%

I am having a problem with the USB keyboard and mouse. Simply they are not responding. However, I do not have PS/2 connectors. The desktop is frozen. I am willing to reformat the hard drive but I do not know how. Any feedback is welcome.

I've read it might have something to do with the lithium-ion battery, is this true? I have removed it, waited for 24hrs but still did not reset. Please help !!!

A:Dell XPS 400 USB keyboard and mouse not working


Thank you for responding. I have plugged in my flash drive in the front ports but there is no response. As far as the BIOS, I do not recall the settings however, all ports were working before so I assume the settings remained.

13 more replies
Answer Match 57.12%

I have problem with my external mouse and external keyboard. It started about 3 weeks ago. They freeze, jump or shutdown, most annoying is mouse, I need to reconnect it usually. It will work well about 1-5 min and again. Touch Pad works well.

I have installed newest Windows updates, also downloaded and installed drivers from Toshiba web. I set up default BIOS settings. Nothing helped.

I don't have recovery disk to try that. Is there any solution other then recovery/reinstalling system?

Someone had such problem?

A:External mouse and keyboard are not working properly on Satellite Pro C650


It is not easy to say much about this issue.
Do you use wireless devices? Are batteries OK?
Have you noticed the same problem using other USB devices?
I presume both devices uses USB port on your notebook.

1 more replies
Answer Match 57.12%

Any thoughts. My Dell Travel Mouse has been working fine until last weekend when it stopped responding. First, I thought it was the batteries, but it simply would not work on my Dell XPS M1300 laptop running Windows 8 Release Preview. I tried it on another laptop (running Windows 7) and it works fine. I have tried the usual, of uninstalling and reinstalling but nothing seems to work, although it still shows as being connected.

The driver is unchanged from when I was on Windows 7, namely v6.2.8400.0 dated 21/6/2006. I phoned Dell and they connected remotely to my laptop but after a cursory look, they decided they could not help as they are not trained on Windows 8, but were willing to transfer me to software assistance for paid Support.

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Answer Match 56.28%


I have bought the Dell Inspiron 1545 in 2009 which it had Windows 7, then it stopped working for a long time after it has been fixed due to HDD problems and connectivity.
But now I have upgraded to Windows 8.1 yesterday and for some reason that my Touchpad/Mousepad has stopped working, so I am just wondering if it something to do with the drivers or the connections inside the laptop which it might be loose.
Does this laptop has an enabled/disable feature on the keyboard to lock the mousepad, which I might've accidently pressed which I can't find where it is on the keyboard.
Yours Sincerely,

A:Dell Inspiron 1545 - Mouse/Touchpad not working

Hi, I am using this driver on my Inspiron 1545 ALPS Touchpad Driver Driver Details | Dell US. It works well.

Good luck, werty

3 more replies
Answer Match 56.28%

keyboard and mouse do not work after startup has passed bios, keyboard light turns off, and mouse doesnt work at all.
Reall stuck what to do, please help

A:dell usb keyboard & mouse not working with asus p5ke

16 more replies
Answer Match 56.28%

Hi all,
I have a dell XPS2720 and so here is what happened.  
I installed PS Now app in my PC and i wanted to get my wireless controller to work so I downloaded and installed SCP driver installer. I ran it but then the computer stopped responding so I decided to do a hard reset.  I held the power button to restart then once the computer and windows started, i am unable to do anything anymore since I am stuck in the home screen.  This is the screen wherein when you press any key or click the mouse, the system prompts you to log in your password to unlock the screen.  
My mouse, keyboard and touchscreen are all not responsive.  To isolate the issue, i tried my unifying receiver on another PC and it is working.  I am thinking my drivers perhaps got messed up.
Can you help me?  What can i do given that i can't even log back in to the system.

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Answer Match 56.28%

Hello, I was recently made Dell Update, where my BIOS was update. From this moment I can't access my external HDD witch is NTFS partition.
I took my older External HDD which is half FAT half NTFS and I can only read FAT partition. 
I have a error: "Location is not available
F:\ is not accessibleRequest is not support"
Any ideas?

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Answer Match 56.28%

Hi. I have a new Dell XPS 13 9350. When I connect external monitors via the Dell Adaptor (VGA connection), the monitors remain blank. The adaptor seems to be working, well at least the USB output is. I know that the monitors and VGA cable are working fine. I've updated the Video Drivers and the BIOS.
Any ideas?

A:External monitors not working when connected to Dell XPS 13 9350

This sort of sounds like my problem!
Does yours work if you completely power down the unit, then attach all cables and turn monitor on. Then turn on your laptop? This works for me but is very annoying to have to power down and up just to connect. Wonder if anyone has a solution that works for us both...

1 more replies
Answer Match 55.86%

Dear all,
Wonder if you can help me solve a problem. I have just received an XPS13-9350 from the Outlet last week. It was certified refurbished.
I've tried to connect a VGA monitor to it via a USB-C to HDMI, then HDMI to VGA cable. The HDMI to VGA cable works perfectly on my Inspiron 15. The setup also works if I full power down the XPS13, attach USB-C to HDMI to VGA to monitor, and then boot up. The external monitor then works almost perfectly (with the exception of Netflix's video player which makes it flicker blue - Youtube and local video are completely fine).
What I cannot do is plug in this monitor whilst the XPS13 is on already - which is inconvenient as I move on and off desk a lot, and powering down the computer every time is unhelpful. Oddly, the monitor will also not be recognised if I simply Restart from Windows. I have to fully power down and plug everything in before switching the computer on again.
I have updated BIOS, video card and Thunderbolt drivers since and none of these has solved the problem. My system info is:
DELL XPS13-9350
Windows 10
Core i7-6560U, Intel Iris 540 graphics

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Answer Match 55.86%

So I recently bought a Dell Inspiron 17 7000 series laptop and was super stoked.
Then I got home and noticed it has a lot of audio problems.  
When I plug in my external speakers I get a sharp, loud, startling crackling noise when I sometimes change windows.
More importantly, my external speakers are not working with this Dell.   The subwoofer has NO SOUND coming out at all.  The non-subwoofer speakers seem to work fine.

I tried downloading both audio drivers that were mentioned by the verifed answer in the thread here  but I get this error message each time:
Some one please help!  I spent too much on this Dell to get this problem.  Every laptop I've boughten has worked perfectly out of the box except this Dell.   

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Answer Match 54.18%

Hi guys,

New here, so I hope I'm not out of line asking for help, and that I'm asking correctly. I've exhausted my own ideas on this but the problem is driving me IN.SANE.

When using an external (USB) mouse with my ASUS Win7 laptop, the mouse randomly lifts up and re-clicks while clicking or while dragging (despite the button remaining consistently depressed), resulting in selection of the wrong objects, inadvertent double-clicks, and incorrect dragging. From what I can tell, this affects only the left click and not the right.

Laptop touchpad - no problem. Everything works fine with the built-in touchpad.
Another mouse - same problem. These are wired mice, so it's not a battery or connection issue.
Another USB port - same problem in all four. There's no visible issue with the motion of the mouse/cursor, so it seems to be communicating OK via USB.
Safe Mode - no problem, from what I can tell. The wired USB mouse seems to click and drag as normal in Safe Mode.
Mouse Settings - no effect. Adjusting the click/double-click/drag settings doesn't seem to change anything.
System Resources - no effect. Clicking/dragging seems to show the same results in the RAM/CPU monitors whether I'm having the problem (with the mouse) or performing the same actions without the problem (with the trackpad).

What haven't I ruled out? What else could be causing the issue?

The problem came on suddenly after about a year, but I... Read more

A:Mouse problem: Any external mouse. Touchpad OK. Mouse OK in Safe Mode.

Hey mate, and welcome,

Possible problem:
1. Mouse itself is bad. Either the button itself or internally
2. Driver is not at its best

Going to the mouse manufacture website to download the most recent driver for your Windows 7, either 32 or 64 bit. If it doesn't work, try without any driver (so that windows driver takes over).

2 more replies
Answer Match 54.18%

I purchase this Dell Inspiron 15 5000 Series 15.6 Inch Laptop last December and it was great to allow me to interchange the use of touch screen and keyboard with mouse. Suddenly a couple weeks ago, the keyboard and mouse were not recognized by the system when I turned on the laptop. I got the touch screen working but I need to use keyboard and mouse most. Any advice on how to fix it?
Many thanks! Jade.

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Answer Match 54.18%

My Dell Latitude E6420 has black screen of death. Let me explain what happen. My friend bought a battery for his E6440 laptop and his laptop not starting (no display) he asked me to check on my laptop for that battery.
My laptop display gone after inserting his battery and changed to my battery still didn't worked. I connected external monitor display coming there (external monitor is showing primary). but laptop display not coming to make it secondary.
I did steps.
1. drained power 30-1-2. still didn't work
2. changed RAM slots with another still didn't work
3. tried D+ power, did not see anything.
this morning I observed If close display 70 to 80% I can see barely light on the screen window login in the angle. 
Is that means back light gone? What are solutions have now? Do I need to change display? give me suggestion.

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Answer Match 53.76%

why are alienwares so overpriced? how is an alienware with the same specs as a dell xps better and more expensive?

A:Alienware vs. Dell

Alienware actually makes sure all your parts will give you great performance.
Dell has this habit of saying "Intel inside" with a 3.0 ghz CPU and 512mb of RAM.
Then you buy the system and find out you can't upgrade anything in it and you bought a 3ghz Celeron with 512mb of PC133 RAM.
If your buying a DELL, look very closely at whats in it. There is almost always a huge bottleneck in the system that they expect you to overlook.

Alienware will always put great parts in their system, do a system burn in and then ship it. I have heard their Customer support is a little lacking though.

2 more replies
Answer Match 53.76%

should I buy a dell xps or a alienware system....... please post if u have any comments...... THANK YOU

A:dell or alienware

cant really say because i always build my own systems from scratch it adds to the excitement and thrill of worrying if everything will work great when it is finished plus it gives me a better understanding of the bios settings

3 more replies
Answer Match 53.34%

Every day Kaspersky's virus flags up a 'possible keylogger software' and the file it is pointing to is AWMouseCI.exe which is in my Alienware Tact Mouse folder. I think it could be due to the fact there doesn't appear to be a digital signature on it but wanted to see if anyone else has come across this and if there is anything to worry about?

A:Alienware Mouse - Kaspersky's keylogger flag

ask on kaspersky forum, but it is quite common for Kaspersky to heuristically detect certain mouse drivers

2 more replies
Answer Match 52.92%

i want to buy my self a computer with a fast proseser, is relyalbe, so i found these two, plz could someone tell me which 1 is better, the dell xps 700 or the alienware for 899 pounds

A:wats better dell xps or alienware

wats better writing messages in gibberish or posting them in the wrong places

17 more replies
Answer Match 52.92%

My brother just gave his Alienware Aurora to my boyfriend and the computer won't turn on by the power button but it does turn on with the button in the back while my boyfriend is holding it but turns off immediately afterward.  It worked just fine when my brother had it so no clue what the trouble could be now.  Please help, thank you.
Alienware Aurora                                                                                                                                              ServiceTag:<ADMIN NOTE: Service tag removed per privacy policy>
Express Service Code: <ADMIN NOTE: Express service code removed per privacy policy>

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Answer Match 52.92%

ive bought an alienware around half an year ago and recently its starting to glitch every few seconds in games.
first i thought because i had alot of stuff installed all on one drive.. so i deleted some stuff up and shrinked disk C to make a second drive and now i install everything there if i need to. but i cant solve my main problem :/
i have an alienware m17x R3 please help.

A:having some trouble with my dell alienware

Can you be more specific? How exactly does it glitch?

5 more replies
Answer Match 52.92%

Hey,I'm not familiar and comfortable with Windows 10 yet and I think windows 7 is still the best operating system for PC. Alienware 13 R2 came with pre-installed windows 10 . Here is my laptop model details : want to know is there any way to downgrade the OS from windows 10 to Windows 7 ???I'll be thankful to you if you guys could help me to find any way...Regards.

A:Dell Alienware 13 R2 Windows 10

Unfortunately, there are no Windows 7 drivers available for download for the Alienware 13 R2.

2 more replies
Answer Match 52.92%

Apparently I have a bad virus and I need to reformat my laptop. It came from Dell so I don't have a CD for it but I do have a Win7 CD I used for my desktop computer. I am unsure if I can use said CD for the laptop because of registration garbage and I wanted to find out and possibly get advise on the best way to go about doing the reformat before I wiped it clean.

A:Help reformatting Dell Alienware

If you have the Dell System restore ( not all Dells do ) you can use that and you will not need a install CD

Dell - Technical Support

If not, You can get a reinstallation guide specific to your Dell here ( You will have to change the operating system to match yours.

You can request a replacement instalation cd here:

1 more replies
Answer Match 52.5%

Greetings. It was a royal pain to get the sound card working on my alienware (model Aurora M9700) but i eventually found the right drivers on the alienware website. The speakers on my laptop work just fine but when plugging in my cambridge soundworks speakers+woofer the sound plays strangely and very quietly out of them, and worked perfectly fine earlier today when running vista.

If anyone can help me with this it would be greatly appreciated.

A:Windows 7 64bit external speker issue on Alienware

Quote: Originally Posted by jmz182

I called alienware tec support and this is what they gave me. You goto and choose support then faq/knowledge base and search keyword "6051". This should give you the correct windows 7 drivers.

i got the sound to work successfully on the laptop speakers anyways thanks to this guy for anyone having an issue with their alienware aurora m9700 sound card.

1 more replies
Answer Match 52.5%

hello everyone, i am a newbie here.

i got my alienware laptop less than 10 days ago, and it has been restarted itself randomly for 2 times, the first time i was using photoshop and the second time i was just reading some web pages...i have done some research and the problem appeared to be the hardware.

that will be so damn awesome if it's the hardware 'cause i'll have to go all the way 20km to get local dell store to fix it, and they will take weeks maybe just to get some i hope, it's a system bug.

alienware 15m (that 15inch model, can't remember what's called)
windows7 home prem,
8G ram
650G hard drive
ATI HD 5850 (some people said that it could be the graphics card drive's fault)

A:Why my dell alienware restarts itself randomly?

First, since this things only 10 days old it is certainly under warrenty. I'd be telling Dell straight up to fix this thing and a) either they send someone to get it or b) they give you an RMA # with them paying the shipping both ways.

If you don't want to take this path first then go to their website, find your exact laptop model and update their latest video drivers from there.

1 more replies
Answer Match 52.5%

Which of these babies is the best buy?.... please consider performance, brand, model, tech support and warranty.

Configuration will be:
Alienware 3.0GHz 800MHz FSB 1MB
Dell 2.13 GHz/2MB Cache/533MHz FSB
RAM: 1gb DDR
VIDEO: nVidia GO 6800 Ultra 256DDR
HD: 60GB 7200
NW: Intel Wireless
OPTICAL: 8x CD/DVD Burner (DVD+/-RW) to expand... to expand...

Thx in advance!

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Answer Match 52.5%

Hi guys,

Have been looking for this for quite a while. Alienware Club - Dell Community was not very helpful.

I'm looking now for a device to disable to disable touchpad on my alienware 13.

I've opened Device Manager, but haven't found anything that could disable my touchpad.

In settings I have no such option to disable touchpad.

Maybe anyone has some ideas on that matter?


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Answer Match 52.5%

Which is your main brand of choice?

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Answer Match 52.5%

Hi there,
I have an alienware 18 which runs the GTX880m
i recently got a  dell 3007wfp hc, and could not get the promised 2560x1600 resolution
I am using the HDMI port from the laptop with this hdmi cable: 
the audioquest pearl
and this adaptor
Both parts indicated that it is 4k ready.
I have also previously tired this cable
but also resulted in failure
I was able to make a customize tab in the NIVIDIA control pannel for 1920 x 1080 and the image got through, it is however very pixelated.
I was also able to create a tab for 2560x1600, while i hit the "test" button, the screen became black with only one line of pixels.
is there something i missed?

thanks so much!

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Answer Match 52.5%

Recently, I changed a monitor from 2560x1440 to 2048x1920 and the X51 updated to Windows 10. Next, without any hardware changes, the XPS 8700 updated to Windows 10.
Aurora R1 is running Windows 7.x
Aurora R3 is running WIndows 7.x
What MS OS can the Aurora R1 support (2560x1440 display, updated GPU)
What MS OS can the Aurora R3 support (2560x1440 display)
Can either move to Windows 8.1.x? Or both?
Can either or both move to Windows 10.x?
What is significantly different between Win 8.1.x Pro and Win 10 Pro?

Thanks gurus!


First there is a free upgrade from Windows 7 OEM to Windows 10 Retail so there is absolutely zero point in purchasing a Windows 8.1 Retail license...
Windows 10 TH2 is essentially a fixed version of Windows 8.1 where Metro Apps work correctly as "Windows".
Almost any system shipped with Windows 7 can run Windows 10. As they are 2009 and 2011 models respectively Dell did not provide updated drivers for Windows 8.x or Windows 10 because they are all out of warranty. All the drivers should be inbuilt into Windows 10 TH2 or automatically obtained via Windows Update. Its advised to update your BIOS to the latest revision before proceeding.
A Clean Installation also in general performs better. See here for details:
Both systems likely have a legacy (non-UEFI) BIOS so take that into account when making the Bootable USB. Although you may want to look at the BIOS settings for the 2011 model to see if there is UEFI support.

1 more replies
Answer Match 52.5%

Hi, im trying to factory reset my computer because i'm just tired of having a full HD, and random software from years ago. Anyways, my current OS is Windows 7 and I have an Alienware m15x. Now i've read up on a few ways to restore this specific computer, however, I don't have the installation disc, AlienRespawn/DellDataSafe does not appear when press f8 at boot menu, and i don't have a factory system image to recover from apparently. So with this being said, Is there anyway to factory reset? I have a bootable USB drive with windows 7 recovery on it, but I need a system image or something I believe. I've also tried download AlienRespawn Win 7 patch off of but when I try to use it it says "Change.MBR failed"

A:Factory Reset Help with alienware/dell

My name is Krishna and I work for the Social Media and Community Team at Dell. The restore process can also be initiated within windows. Try the steps mentioned in the below link and see if it helps.
If this doesn't help, I would suggest you call our technical support department at (866) 287-6727.

Dell-Kris K

1 more replies
Answer Match 51.66%

I was just wondering if I am able to upgrade the HDD. There are currently 2 500GB HDD built into this machine. The information I have been looking for wasn't accurate enough for me to be sure that the HDDs are removable. And if so what type of HDD is it?
Example: SATA 2.5" .

A:Alienware M18X Dell Upgrade Question

Alienware M18X Hard Drive Replacement - Manual

HDD Replacement on the M18x

1 more replies
Answer Match 51.66%

I purchased a dell alienware are 51 desktop computer I just got it delivered on Friday.  I want to add another Nvidia 980 gtx card to this but the SLI Bridge comes in 3 different sizes short, medium and long.  What I am trying to find out is what size bridge I need.  I cannot find a picture of hard drive so I do not know if the pci express ports are side by side or is there a regular pci port between them.

A:(Redirected) Dell Alienware Area 51 new model

Best to post this in the Alienware Owners Club Forum, here:

1 more replies
Answer Match 51.66%

I have a VGA card.
nVidia GTX 260 SLI
There are some games you show a message to identify my video card is very old
And must be updated
While there is no update on the Nvidia site or Dell
Please advise and send another update to the card
Machine model is
Dell AlienWare M17x R1

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Answer Match 51.24%

Not sure if this is the right place for this topic, but I'm posting it here in the hope that someone at Dell will raise this with the right person.
I've been desperately trying to buy an Alienware Graphics Amplifier from, but when I search for the product and click on the search result (the link I get is, I get a product not found error page.
I raised this with support through online chat, but they told me to contact the parts department via phone. I then spent over 20 minutes getting bounced around different departments before I gave up.
Has the Alienware Graphics Amplifier been discontinued or is this just a bug in the site?
Please help.

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Answer Match 51.24%

I started this thread at the beginning of November: Virus help

since then I haven't had the time to fix it but now I've been considering just reinstalling the OS but my problem is I'm not sure how to. The computer with the virus is an Alienware bought from Dell so it didn't come with a windows CD though I have one from building another computer. I was wondering if it was safe to use the other cd or will that not be able to register windows on two computers? And I'm not sure if the Alienware computers come with an internal CD for reinstallation or anything like that.
I would prefer to not have to deal with Dell since they are a hassle and I don't trust them to not charge me for services.

Thank you for your help.

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Answer Match 50.82%

Dear All,

When I try to use both the monitors ( the one in the laptop and ST2410 ) with extended display my computer crashes with bluescreen. This was never a problem when I was using ST2010 monitor. I could use both the screens. I have downloaded and installed the device driver too. I m using HDMI. I am using Windows 7 64bit Home Premium in Alienware M17X. My laptop has 2 NVIDIA Geforce GTX 260M graphics card. Does anyone know what the problem is?

Thanks in Advance,

A:Dell ST2410 monitor makes my Alienware M17X crash

The only difference is the monitor? Same pc, same operating system?

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Answer Match 50.82%

If I wanted to keep my current home computer as my main server & be able to access it remotely via laptop any where in the world if I'm away for whatever reason.

What kind of laptop would be best?

My business is websites, so I almost automatically jump to an apple since its pushed more for the graphics/artists

But I also like the dells & alienwares.

I'd also like them to talk wirelessly/via bluetooth while they are in the same room together to "sync" up.

I'm just not sure which way to go.

I wont be gaming, just heaving internet surfing & web design/work.

I run Win7 64 & Ubuntu 64 (though I havent used it as much since win7 64 came out)

A:Apple, Alienware/dell for laptop to acces remote server

Apple is also pushed strongly in the professional audio sector.

That doesn't necessarily mean it is better for a professional or studio to use, however.

Any laptop will do. Look into Dameware software. It's great.

1 more replies
Answer Match 49.98%

I I have an alienware 15 r2 whose right speaker is damaged and doesn't work. My warranty is still valid, but only in the U.S, and I'm not in the U.S right now.

I checked at the local Dell service center, and they don't even have replacement speakers
Can I have the speakers shipped internationally? What choices do I have to get my laptop fixed?

A:Alienware 15 R2 - Right Speaker not Working

Hello. If you don't get a reply back from someone at Dell, in this thread, post your question on the New to the Community discussion board. There is usually someone monitoring that board that might know the answer.

1 more replies
Answer Match 49.98%

Hi everyone.
I have an Alienware 15 R2 (i7 4720HQ, 970M, 16GB, FHD) running windows 10.
I have set it up in desktop mode by connecting it to ASUS MG28UQ 4K monitor, mouse and keyboard. The monitor is connected through the laptop's mini dp port.
The problem is that when I boot up the laptop with the monitor connected, the laptop's internal sound card (SoundBlaster Redcon 3di) does not function, and is not available in the audio playback devices menu. The intel display audio works, though.
But when i shut down the laptop, disconnect the monitor, and then boot it back up, the sound card is detected and functional, and stays funtional even after i connect the monitor to laptop after it has booted. It keeps working until i reboot, after rebooting the same thing happens.
Any ideas what might be going wrong?

Things i tried:
reinstalled sound card driver
windows troubleshoot

Thanks in advance  

A:Sound Card not detected when laptop boots up with external monitor (mini dp) connected - Alienware 15 R2 (4720HQ)

First, make sure that the display audio device is not 'disabled' in Device Manager. When connected through HDMI this should be enabled. If it is disabled, try enabling it and see if that resolves the problem.

Second, I would suggest downloading the latest graphics drivers from Intel. This should also update the HDMI audio drivers, and may fix the problem. You may also need 4th Generation or later CPU graphics drivers. You may want to download Intel's driver updater, to automatically search for drivers.

1 more replies
Answer Match 49.98%

Troubleshooting a fairly new HP laptop. Had been infected with a virus. Cleaned it all up but was experiencing erratic mouse behavior. The customer claimed the behavior started when he got hit with infection. While the pointer itself moves fine the left and right mouse buttons intermittently act like they are being held down causing the pointer to drag and highlight everything in site. At other times the buttons do nothing at all. At other times the left mouse button triggers a rightclick menu. And at other moments all mouse control is fine. This occurs equally on the touchpad or when using an external USB mouse. I tried disabling the touchpad completely but the problem still occurs when using the external mouse. I tried updating the sypatics touchpad driver but that made no difference either. I finally resorted to wiping and completely reinstalling windows but the problem still persists. For the hell of it I then updated the BIOS firmware but that made no difference either. All keyboard function work fine so I have been having to resort to using the arrow keys and alt tab and such to navigate around. I ran a Passmark Burn in Test and everything passed. 
A couple of additional points. I ran the Hirens Boot CD which is similar to the Ultimate Boot CD. I then booted into the Mini Windows XP and the same erratic mouse behavior occured so this is clearly not an operating system issue. Also when I wiped and reloaded Windows I used the HP Recovery partition and ran thei... Read more

A:Erratic mouse behavior with external mouse or touchpad on HP laptop

Try a different mouse?
Uninstall, then replace...mouse/touchpad drivers?

2 more replies
Answer Match 49.56%

So I was plaing smite on my computer and a system diagnostic was going on in the background, Suddenly my computer froze, I tried everything to unfreeze it ctrl-alt-del alt-tab alt-f4 but nothing worked so i turned it off by the power button.

I turned it on and it started normally then said preparing automatic repair I left it like this for a good 30 minutes and finally it moved to a black screen of nothing and stayed like this until I turned it off. I tried the same thing again and the same result F2 and F12 yielded nothing so I looked it up online.

The video showed a factory reset due to a corrupt OS exactly the same problem as me but I cant do the factory reset. I have a Windows 8 Alienware 14, I press F8 when the alien comes up on the screen and the bar has fully loaded. But when I press it all i get is a high pitch bleeping sound and nothing happens, this is the same for every key to worsen this now when i turn it on it no longer goes to automatic repair after a while on the alien screen it goes to a black screen of nothing

Wondering how I can get the factory reset to work and if there is a futher problem that needs to solved.

A:Alienware Factory Reset not working

Hi and welcome to TSF the info here should help [ALIENWARE 14] [Windows 8.1] Factory Restore - Alienware Forum - Alienware Club - Dell Community you may also need to disable fast boot.

3 more replies
Answer Match 49.56%

Service Tag: <ADMIN NOTE: Service tag removed per privacy policy>
I was in the middle of a game, and found the keyboard to be unresponsive after hours of playing using an XBox 360 controller. After some tests with a text editor, I shut down the system, then powered back on. The keyboard was still unresponsive. Rebooting, I am not able to get into the BIOS with keystrokes. I went to boot using a Linux distro and similar boot utilities, and the keyboard was unresponsive for these. This 'feels' like a hardware issue, 4 months after purchase. The keyboard lights up, but absolutely no keys are responsive.
Are the keyboards for this model known to be faulty?

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Answer Match 49.56%

Am facing this problem with no solution :(

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Answer Match 49.56%

Definitely not the first and probably not the last but I can't get this amplifier to work with my new 15 r2 & evga gtx 970 sc - windows 10. I have tried new laptop bios and the one before along with new nvidia drivers and old listed on the site both laptop and desktop versions new command center and amp drivers too. Every time I think I'm in the clear the drivers seem to crash, the computer lags and then crashes, it keeps restarting, or I have these following errors (driver issue code 43, or when booting I get :( screen with "video_scheduler_internal_error" and it just keeps rebooting to the same thing or just boots to black screen. I have also tried with external and internal monitor. I have tested the card on a desktop and it works fine. Any help would be great. Thanks!

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Answer Match 49.56%

the speakers on my alienware 18 are not working only sound im getting is through the headphones. I tried re installing the audio driver also it did not work.
and when i open the playback devices it shows sounds are coming out of speakers whether i got my headphones plugged or not

A:Alienware 18 speaker not working only headphones

Hello. You can test the speakers by performing the Quick Audio Check in the ePSA test. If the speakers fail the test then they have failed or become disconnected.
If the speakers pass the test, then test the audio driver by switching between the Realtek audio driver and the Windows native driver.
1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".3. Select to "Update Driver Software".4. Click on "Browse my computer for driver software".5. Click "Let me pick from a list of drivers on my computer".6. Put a check in the box "Show compatible hardware" if not already checked.7. In the list of devices, click "High Definition Audio" (the native driver).8. Click "Next".9. On the Update Driver Warning box, click "Yes" (install the driver). 10. Restart the laptop if prompted. If not prompted, then no need to restart.[To get back to the Realtek driver, do it again but reverse the names in steps 2 and 7.]
If the speakers work correctly with the native driver, then the Realtek driver is buggy. If the speakers do not work with either driver, then it is not a driver issue. It could be that the sensing mechanism in the headphone jack has failed, making Windows think that there is a plug in the jack when there is not. More details in the Headphone Jac... Read more

1 more replies
Answer Match 49.56%

To staff:I do indeed apologize sincerely, as i posted this topic first in the hardware forum since i thought that hardware was the issue.Then for the sake of things i did a couple scans and this computer i am working on is totally virus riddled.So if you would like me to delete the other,i am more than happy too,though on top of the sick computer,i still also mighjt have hardware issues. Win Vista sp2 home premiumTOSHIBA SATELLITE M205-S4806Toshiba laptop "sticky keys" message pops up,caps comes on at will,mouse selects multiple things-(also external mouse) random prog's openAs i stated in my other post,thank you for even LOOKING at this as i know you must be incredibly busy,you folks are amazing,point me to the donate link when were done here

A:Toshiba laptop "sticky keys" message pops up,caps comes on at will,mouse selects multiple things-(also external mouse)...

Hello i would like this deleted....Problem isnt mine anymore,got rid of the pc thank you

2 more replies
Answer Match 49.14%

Hey guys i have a alienware m17xR4 and ive been searching all day and cant find anyone with this problem. Everyone that has a simular problem it is either their keyboard or their mouse not working but i havent found anyone with both of them not working.

Anyway my keyboard is showing a code 19 (windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged)

And touchpad is saying code 10 (this device cannot start)
My computer just updated yesterday but today theyre not working i dont think it has to do with it but i dunno.

Thank you guys for your help.

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Answer Match 49.14%

Okay, this is for my brother, so I can't be sure how it happened, but he says he installed a new driver, and now there's no display unless it's brought up in safe mode. I looked, and every service he has bar about 3 (odds and ends) are stopped, not disabled, but stopped. (this was in safe mode, so maybe that's why.) This includes the Nvidia display driver service. I tried to start it, and it said I couldn't, due to the safe mode again.

He has windows 7, and an alienware aurora 8700. It has a gforce 7900gs video card (according to msinfo32), and no display unless I load it in safe mode. I just got the latest drivers for the card, and it's still not loading, so I'm kinda stuck.

A:Display adapter not working on Alienware netbook.

Evil, boot the computer to the Safe Mode screen F8, then select Last Known Good Configuration. If that doesn't work, go into Device Manager and under the video card driver, right click, go to Properties and select Roll Back Driver.

10 more replies
Answer Match 49.14%

recently my power supply stopped working properly. whenever i boot up the computer, it beeps twice and a message pops up saying that the power supply is not the correct one that originally came with the computer. the computer will boot up, but wont charge, running off the power from the supply, but not charging it..not sure what to do about it

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Answer Match 49.14%

So randomly when I open my laptop up and it's been in sleep mode the audio stops working.  Scrolling the mouse over the speaker icon says "No device driver installed" or something along those lines.  A simple restart of the laptop has always fixed it.  I have only owned the laptop since the end of September and bought it brand new, and it's been doing this randomly since day 1.  Tonight was different though, restarting the computer did not fix the issue.  Tried restarting 4 or 5 times but still did not work.  Also the problem never occurs unless the computer goes into sleep mode.  If the audio is working when I am using the computer it will remain working and does not just turn off while I am using the computer.
Things I tried tonight:
Re installed driver from Dell website, restarted - Didn't work
Ran the BIOS5 which I found as a possible solution in a different thread on this forum, restarted - Didn't work.
Looked in my audio device properties in the control panel while the problem was going on and it just said "No audio device installed".
So finally I shut the computer off for a while, and then it started working when I fired it up just now.  So as of right now it's working but I wonder for how long.  Any ideas on what else I can do or should I be looking into a warranty repair/replacement issue here?

A:Alienware M17x Sound stops working.

I don't know if it is hardware or software related. I would have thought the BIOS but  you tried that. Next time it happens check the Audio Service. Go to Start>Run and type "services.msc" (without quotes) then hit the 'Enter' key (or click 'ok'). The Services window will appear. Scroll down until you find "Windows Audio" towards the bottom of the list. Check that it is enabled, set to automatic, and running. If it isn't, double click on it and change the Startup type to Automatic, then click Start, Apply, and OK. If it stops in the future even when set to automatic then I would be suspicious of a problem with Windows itself.
That is all I can think of. Suggest that you post on the Alienware Club discussion board and be sure to tell them that you already have posted on the Laptop Audio board or else they might just send you back here. In the meantime you might get a better answer from someone else on this board.
It will be helpful for them if you say the exact model name of your laptop if it is not  the original M17x, for example M17x R2, R3, or R4.

2 more replies
Answer Match 49.14%

Got a New BIOS update available notification a couple days ago, did the update and the update was completed successfully. Then after shutting down and when I tried to start my laptop last day, it is not working. No response at all, no sounds, no LED, no fan sound.

Any idea how to fix this?

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Answer Match 49.14%

I have audio. I dont get to choose mic or headphone when I insert headphone and the audio continues to go to speakers (and headphones). I have no recon3d app in tooltray. I can't uninstall recon3d from control panel as its not listed. I cant uninstall it from device manager either. It lets me (including ticking remove driver box) but after reboot its back. I can't download any drivers from dell as it says mine are up to date. Please!!! I want to download all drivers for my laptop. Surely that is my right.



A:Alienware M18x R2 recon3d not working correctly

davesiddonsI cant uninstall it from device manager either. It lets me (including ticking remove driver box) but after reboot its back.
If you had previously downloaded multiple versions of the driver, even if you did it over a long time span, when you delete the current version from the hard driver, when you reboot Windows installs the next oldest version. So you have to keep uninstalling the driver (and tick "remove the driver software for this device") and rebooting until Windows installs the native audio driver, which will appear in Device Manager as "High Definition Audio Device."
davesiddons I can't download any drivers from dell as it says mine are up to date.
You should be able to download any driver you want. Go to the Alienware M18xR2 html page and download from there. Be sure to select only drivers that are compatible with your operating system. Only Windows 7, 8 & 8.1 are supported ("WB64" means Windows 8.1). If you try to install an older version of a driver be sure to remove the newer one beforehand.

1 more replies
Answer Match 49.14%

I am after upgrading my Alienware m18x r2 video card from an nVidia GTX 675m to a GTX 880m. After I turned on the laptop to install the drivers I got an error saying that there was no hardware that supports the drivers found. I have checked device manager and under display it shows up as a Microsoft basic display adapter but in the properties I can see that the hardware ID is the hardware ID from the nVidia Gtx 880m. Is there anything that I can do to fix this? Is my laptop even compatible with this gpu
Thanks for any help in advance,

A:Alienware m18x r2 gpu card upgrade not working

Hi Kieran,
What is the OS installed on the system?
The "Alienware M18x R2 - Avenger" - has not been tested by Dell with GTX 880 for compatibility.
However, the GTX880 is compatible to work with "Alienware 18 - Viking" model.
Update the BIOS -
Download the video driver from nvidia site - and try installing the same. If the normal installation does not go through, then force the driver installation - see this link -
Or manually install the driver through device manager - see this example -
Keep us updated.

5 more replies
Answer Match 49.14%

I own an older Aurora R3 with an upgraded gpu. The right side light, alienware logo light, bottom of case light all work, and display the colour properly. Though the left side where there is a removable side panel does not light up. A few months ago it did work, though now it doesnt. i've tried taking out and putting the side panel back in. Any help is appreciated

A:(Redirected) Alienware Aurora Light not working

Best to post this in the Alienware Owners Club Forum, here:

1 more replies
Answer Match 48.3%

My 15 R2 has an AMD R9 395X discrete GPU.  When using just the laptop itself, I don't have issues with the switchable graphics, the Intel 530 works when it should and switches to the R9 when gaming.  When I connect an external monitor (Dell U2415 Ultrasharp) via a USB-C to DisplayPort (1.2) Cable to the monitor, it only uses the 530 graphics - even for games in High Performance mode.  In games where I can select the GPU I want to use - only the 530 shows up, and the AMD Settings states that there aren't any displays connected to it.  Both drivers for the respective GPUs are the current versions as posted by Dell.  
Is this a known issue that is being worked on, or should I be opening a support ticket with both Dell and AMD?

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Answer Match 48.3%

Ok I purchased a used Alienware M7700 laptop and am very happy with the machine, except for the fact that all the software I got with it was the Alienware Xp disk. I do not have any of the utilities CD. so while the machine runs fine I am wondering if there is a way to pick up the utilities CD or a way to get those front panel buttons to work correctly...

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Answer Match 48.3%

I probably spilled some coffee on the keyboard and now I can not inactivate the mouse pad in favor of the external mouse. The only way I can eliminate the conflict is to uninstall the mouse pad. That works fine but every time I reboot for something I have to uninstall it again. As you know rebooting is common and therefore I have to reboot twice for every time I have to reboot. Anyone with a solution to this problem? This is a HP laptop. The mouse automatically installs everytime I have to reboot. I do not shut down normaly. Just close the lid. But there are enough times that this problem is annoying.

Drink milk I guess.

A:built in mouse conflicts with external mouse

Quote: Originally Posted by dgudgel

I probably spilled some coffee on the keyboard and now I can not inactivate the mouse pad in favor of the external mouse. The only way I can eliminate the conflict is to uninstall the mouse pad. That works fine but every time I reboot for something I have to uninstall it again. As you know rebooting is common and therefore I have to reboot twice for every time I have to reboot. Anyone with a solution to this problem? This is a HP laptop. The mouse automatically installs everytime I have to reboot. I do not shut down normaly. Just close the lid. But there are enough times that this problem is annoying.

Drink milk I guess.

Whjat about disabling the trackpad in device manager? Disabled devices wont re-load drivers.

3 more replies
Answer Match 48.3%

I have a Dell XPS 13 laptop running Windows 10. I have just purchased a Dell U2515H monitor which I am waiting for delivery for as we speak. I believe the monitor has quiet a few inputs however I am not 100% sure which lead to get to connect them both and which port I use on the Dell Laptop. Looking on the left hand side of my laptop there is a port with a lightning sign next to it, is that called Thunderbolt? and is that my monitor/display port? and what lead do I need? it looks like some sort of micro socket!

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Answer Match 47.88%

I turned on my laptop normally a couple months ago (no changes other than regular updates) and found that the macro keys on the left side of my built-in keyboard (1-5) were no longer working and the "X" macro key at the top no longer switched between sets (or changes color).  At that time when I tried to open Tactx to check on these keys, Tactx opened and a box came up that said "Loading" and then nothing else ever happened no matter how long I waited.  This is still how it acts now, and I've finally decided that I don't know how to fix it myself.  Macro keys 6-9 are still working, but I can't change what they're set to without Tactx.
I'm running Windows 10, and when I initially upgraded to 10, Tactx and all my macro keys worked fine and continued to work fine for several months before this happened.
Do I need to update a driver?  Reinstall Tactx?  So far, I haven't been able to find where to do either of these things.
Thanks for the help!

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Answer Match 47.88%

Hi there,
does someone knows about this issue?
means as well te delivery for thoose ones is not possible due several Quality reasons
heard that since april16 this issue is common public at DELL?

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Answer Match 46.2%

hi there, my mouse jumps around the screen, and upon restart neither my mouse or my keyboard would work without unplugging them and re-plugging them in...also i have alot of suspicious processes running that wont turn off and my internet is very jumpy and pages take along time to load...below is my HJT log...thanks for looking

Hello there thank you for taking the time to help me i really appreciate it..

below is my HJT log file, i also have an active scan log file which found a trojan i believe...any help would be greatly appreciated...thanks!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:10:12 PM, on 10/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal
Running processes:
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Airlink101\AWLH3026\WLService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Airlink101\AWLH3026\WLanCfgG.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINNT\system... Read more

A:Solved: mouse moving irradically, keyboard and mouse not working on restart, trojan?

9 more replies
Answer Match 46.2%

After about 1 minute the mouse scroll and keyboard stop working until I left click mouse. Tool bar on browser also greys out but comes back after left click. Video and sound also are choppy. Not sure if this is related. Flash keeps crashing. Any ideas whats wrong? Windows 7 pro. Asus desktop. This occurs on Firefox, Chrome and IE. This seemed to start after Microsoft update and Flash updates

A:Mouse scroll and keyboard stop working until left click of mouse

Hello mpmckee,

First run Antivirus, Malware, and Spyware scans. Remove anything the programs find.

Note: if you need some suggestions on which tools to use, let me know.

Afterwards, test functionally of mouse and keyboard.

If no change, run System Restore, choose a Restore point before the issue started.

Again test behavior of mouse and keyboard.

If the issue has been resolved, go ahead and reinstall windows Updates.


2 more replies
Answer Match 46.2%

I purchased an Asus ET2410IUTS-5 All-In-One PC. It came with a wireless full keyboard and mouse combo. The keyboard works fine but the mouse does nothing. All properties say both devices are installed and working properly but the mouse still does nothing. Model number on each device is as follows:
Keyboard - AK1L
Mouse - AM1L
Receiver - AR1L

Any help would be greatly appreciated!

A:Solved: Wireless keyboard/mouse combo; mouse not working

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Answer Match 46.2%

I am new to this forum and to posting tech questions online in general so hopefully I can describe what's going on accurately.

My computer has had no problems to speak of lately. I had not synced my iPod nano in some time, maybe a month or two, so I plugged it in yesterday to sync it. I received the following message: "iTunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes." I have since discovered the problem has nothing to do with the iPod itself. The iPod plays all the music and podcasts that are currently on it just fine. When I plug it into my girlfriend's computer, her iTunes recognizes it just fine as my iPod and I was able to pull videos off of it.

I am now pretty certain the problem is with my USB drives. I have an external memory drive that I use to back up documents - I had not used this in some time either. Out of curiosity I plugged it in, and it's not working either. When I plug it in and turn it on, nothing pops up, and when I try to do certain actions to check on it, like open My Computer, the system freezes and I end up having to manually shut down the computer and restart.

I have gone through several threads on various forums and tried almost everything but nothing has resolved this issue. Some threads suggested that plugging in certain devices can mess up your USB drives like this, and a few weeks ago I did plug my girlfriend's printer ... Read more

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Answer Match 45.78%

Hi, sorry, not very good at this sort of thing, but any help would be greatly appreciated.

1) Thursday night - mouse was working. Sunday evening, mouse is not working.
2) In the device manager it tells me I have two HID-compliant mouse drivers, location: "On USB Input Device" - I only have one USB input for my mouse. I tried disabling one of the drivers to see if it was a conflict problem. No luck.

Any ideas? The mouse is a "Wireless Optical Mouse M/N:SM-502C"

Thanks for reading

A:Mouse stopped working after weekend away/appear to have two mouse drivers?

If you Goggle / bing / yahoo this info you you get ??

ciderlout said:

The mouse is a "Wireless Optical Mouse M/N:SM-502C"Click to expand...

I got this

The connection has timed out

The server at is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
Click to expand...


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Answer Match 44.94%

Hello, i happened to have a problem lately with mouse and mouse pointer. Yesterday i was playing a game and my pc suddenly started freezing and laging. So i hard reset him after that i boot into windows 8 and my mouse wasnt working at all. And pointer was no were to be seen either. Today i tried restoring pc but that dont help me. In bios and in advance startup options mouse is working. So i assume its in the windows. My specs are:
windows 8.1
gigabyte z77-hd3
intel core i5-3570k 3.8ghz
16 gb ram
Western digital 1TB HDD
nvidia geforce gtx 650 1GB
fsp 750W PSU
I tried everything except reinstalling windows (OS was installed week ago).

A:Mouse pointer dissapear-mouse not working

I have heard of stability issues on those Gigabyte motherboards where people are having those problems with their mice.

Is your BIOS up to date? maybe it will contain an update on the website for the BIOS that improves system stability.

Is this a PS2 Mouse, or a USB mouse. If a USB, disconnect and then reconnect. If its a USB mouse that is wireless, make sure the battery is good, and if you have another computer, do a test.

Also try to boot from your Windows Installation Media and see if your mouse shows there, could give it a try.

If freezing and lagging during gaming, then could be possible overheating. Do you have a program installed like HWmonitor checking your CPU and GPU thermals. Make sure they aren't getting to hot.

If problem continues to persist. I would start troubleshooting. If you have another computer. or spare hard disk that is SATA, try installing windows on that, and try to duplicate the issue, if it comes back, rule out the hard drive.

Next would be either the GPU, RAM, or Motherboard. You would have to stress test the GPU by using Furmark, or similar program, like MSI Kombuster. If GPU stress test passes, move on to Memory.

while computer is powered down, and PSU off or unplugged. remove and reseat the memory modules, making sure they are fully seated, Do memory diagnostics with memtestx86 or something similar, and do a few passes, If memory check passes, Its more than likely there is a problem with the motherboard.

Weird problem for sure. You... Read more

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Answer Match 44.1%

Hello, I have a brand new Dell Inspiron 5558 with Windows 8.1 64b installed. I can't use touchpad gestures, no scroll, no pinch to zoom, etc. I have installed the latest drivers from here but after install (which says it is succesfull) nothing is showing up in my taskbar or control panel or program files. 

A:Dell Touchpad gestures not working on Dell Inspiron 5558

I found the fix here. Install Synaptics 19.15.2 Windows 10 64 Bit  even tough you have Windows 8.1.
Install like this:
1) Extract the files to another folder
2) Open the folder with extracted files copy the path of the x64 drivers
3) Go to Control Panel>Device Manager>Mice and other pointing devices
4) Right click mice and other pointing devices, select Update Driver>From Hard-Disk
5) Add the x64 drivers path
6) Select Dell Touchpad
7)  Install drivers
8) Restart

Video can be found here:

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Answer Match 44.1%

Everytime i use the web site to update my drivers , it makes the SAME 3 recommendations for updates regardless if i just Downloaded them and installed them. They are:
1) Intel Z87 Chipset driver
2) XPS-8700 Chipset driver
3) AMD Radeon 6xxx/7xxx/8xxx/R9 Desktop Graphics Driver

Please advise.

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Answer Match 44.1%

Putting together my "new" home network. I have 3 laptops (Dell Latitude D820 - Win 7 Pro, Dell Latitude D620 - Win XP Pro and Lenovo T400 - Win XP Pro). I have a Lenovo port replicator/dock and a Dell PR01x port rep/dock. I have just bought a new Rosewill RKV-2U USB KVM. With the 2 XP laptops, all works great. But if I dock my Win7 Dell D820 laptop, the video comes up but the keyboard and mouse do not - using the same port rep/dock that the Dell D620 just came off of. I noted the Rosewill KVM port light flashes while "detecting/enabling" the devices when switching to the other port and then go steady when ready to work. But with the D820/Win7 the port light continues to flash. I checked the Rosewill site and they say it's compatible with up to Vista, but doesn't say yay/nay about 7 - so my guess is it SHOULD since it works with Vista. I can't find any info from Dell about Win7 compatibility with their PR01x port rep/dock.

Dell D820 laptop is running Win7 Pro x86, 3GB RAM, BIOS A10 (latest), all drivers up to date, all software (OS, etc) up to date.

Any thoughts or ideas?

A:Win7/Dell D820 not working on Dell PR01x dock and KVM


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Answer Match 43.68%

The mouse started to stray and stopped working in the middle of doing something, i.e. eBay, typing word and etc. which is very annoying and first of all, I lose all of the work done due to stopping of the mouse.

However, the mouse started working as if nothing wrong, once I restarted by 'force' restart ..... pushing the button in the middle of the PC. Otherwise, the PC is all fine and working OK.

I did apply Malwarebytes to combat the issue, however the issue does not resolve.

Any help on this would be truoly appreciated.


A:Mouse stopped working in the middle of working, i.e. eBay, typing word, etc.

Did you try a different mouse? If you still have the same problem with a new mouse, see if there are any drivers for the mouse from it's manufacturers web site.
Also try a Clean Boot, if that works, then add one startup item at a time till the mouse acts weird again, then you know that is the problematic program.

1 more replies
Answer Match 43.26%

I want to view Netflix "view now" videos online with an external monitor. What's the easiest way to accomplish this?

Thanks in advance.

A:Adding a 22" Dell External Monitor to 15" Dell M70 Laptop

Get a 22" Dell monitor and connect it to the vga port on your laptop. There is an Fn + (some other key) that will enable the external monitor. You can press the Fn+(some other key) combination so that either the laptop display is used, the external display is used or have it set so both are used for the display. Typically the combination is the Fn key plus one of the F keys at the top of you keyboard.

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Answer Match 43.26%

Hello again. I had this problem where I could not edit the settings to my trackpad and realized that it looks like it thinks I have a mouse installed into my second port and I did a few days ago plug in one of my wireless mouses. Here is the picture of what I see Screenshot by Lightshot. Now I was wondering how I could get rid of that and have it recognize the Synaptics Trackpad/Touchpad and probably say Synaptics Touchpad and have their symbol by it. Then I would be able to edit the setting I need to do. Thanks in advance!

A:How to get rid of a external mouse?

"How to get rid of a external mouse?" Set a mouse trap outside? :-)

You should be able to go to control panel/device manager and find the mouse and uninstall it HOWEVER, many track pads in my past show up as a mouse and the settings are found in control panel/mouse so be sure this isn't your track pad.

If it is a mouse, when you uninstall it reboot with trackpad attached and windows should find it. If this is a builtin trackpad be sure you don't have an F key that turns it off and on.

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Answer Match 43.26%

I'm using my laptop in a desktop mode. but some days when i start up the computer the mouse is on (Sees the red optical light.)
But the cursor dont move when i move the mouse. when i drag the cable out and in again the ligh wont turn on. i change usb port and it works. 1-3 days later the same thing happends and i change to the previous one.

And if i put anything else in the port that stops working it wont recognize. its like it temporarely dies.
Is this becouse of the ports is 3.0 and the mouse is 2.0?
Have 3 usb ports, 1: Keyboard 2-3, Mouse.
Mouse: Logitech Gaming mouse g400.

A:My mouse Usb port stops working. but starts working again after a day.

I sort of have nearly them same problem only on my work pc. It seems to me if you leave it in for about 5 minutes it starts to work again See if leaving it in works.

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Answer Match 42.42%

My Dell inspiron 3542 laptop speakers are not working,but 3.5 mm jack is working fine.
Please help me out.

A:My Dell inspiron 3542 laptop speakers are not working,but 3.5 mm jack is working fine.

Hello.The problem could be either in the hardware or the software, so you need to test each. Perform the tests below -- it doesn't matter which one you do first.

To test the speakers, perform the Quick Audio Check in the ePSA test. If the speakers fail the test then they have failed or become disconnected. (Click the link for instructions on how to run the test.)

To test the software, switch between the Realtek audio driver and the Windows native driver. [This test assumes that your laptop has the Realtek audio driver. If you get to step 2 and do not see "Realtek High Definition Audio" then go to the Dell support page for your model and download the Realtek driver that Dell provides for the version of Windows that the laptop is running.]
1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".3. Select to "Update Driver Software".4. Click on "Browse my computer for driver software".5. Click "Let me pick from a list of drivers on my computer".6. Put a check in the box "Show compatible hardware" if not already checked.7. In the list of devices, click "High Definition Audio" (the native driver).8. Click "Next".9. On the Update Driver Warning box, click "Yes" (install the driver). 10. Restart the laptop if prompted. If not prompted,... Read more

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Answer Match 42.42%

Hello everyone,
Okay so I have this Dell XPS L502X Laptop which I purchased in 2012. The Laptop came with Microsoft Windows 7 Home Edition.
Earlier its HDMI output to my Sony LED used to work fine.
But few months ago, as offered by Microsoft, I upgraded my Laptop OS from Windows 7 Home edition to Windows 10 home edition.  Since upgrade everything has worked just fine except, I do not receive HDMI output to my television.
I have tried searching for online solutions but not sure what could be the problem? Can someone please guide me in right direction? 
Thank you.

A:HDMI Output not working for Dell XPS L502X not working after upgrading to Windows 10

Can someone please suggest a solution..

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