Tech Problem Aggregator

Mouse pad on HP EliteBook Folio 9470 not working

Q: Mouse pad on HP EliteBook Folio 9470 not working

Hi,

I have a 2 month old HP EliteBook Folio 9470m laptop. The mouse pad used to work, but it no longer does. I went into Control Panel, Mouse, and Device Settings and everything is enabled correctly. Any help is greatly appreciated.

Thanks

A: Mouse pad on HP EliteBook Folio 9470 not working

I apologize, I meant Touch Pad, not Mouse Pad

1 more replies
Answer Match 78%

Hello Everyone, We have a Folio 1040 G1 running Windows 7 (64-Bit) and the mouse pad has stopped working in windows. If I boot into the BIOS then the mouse pad works there. So I've uninstalled and re-installed the Synaptics software/drivers (sp75235.exe)   and still no luck. Does the synaptics rely on other Windows 7 components that I may have to repair/reinstall? Thanks in advance.

A:EliteBook Folio 1040 G1 - Mouse Pad not working in Windows 7...

Although if could be a h/w issue, you mention the touchpad works within the BIOS to point around the menus. I would encourage you to run HP SDM (www.hp.com/go/sdm) and update all hardware drivers and BIOS (BIOS needs to be done by itself). That should help with your issue.  Do not install any other software suggested by SDM unless you know you use that particular tool

1 more replies
Answer Match 91.98%

Hello all:
Here is a good one. I have an HP Elitebook Folio 9470m Ultrabook downgraded to windows 7 Pro. from 8 pro. Sound worked great when first set up. Sales person went overseas with it and sound stopped working. Headphone jack looks and feels ok, not loose, snaps in at right places. Icon on desktop shows speaker with red x. Hover shows No speakers or audio device plugged in.

Uninstalled audio drivers from device manager and rebooted. (did not remove drivers at this run). no change.

Downloading windows 7 drivers from HP for this device using serial number listed under battery results in setup program for audio saying "The hardware detected is not supported by this IDT Software package"

Downloading Windows Vista and Windows 8 drivers from HP.com has same results.

Uninstalling drivers for audio AND deleting drivers then rebooting. Same results.

Motherboard issue?

Restore point to earliest saved point has same results.

SFC Scannow shows no issues.

I will be setting up a usb with Linux mint to test hardware this afternoon.

A:HP Folio 9470 Windows 7 says No Audio Device plugged in, No Sound

Well after much research and calls to both Reseller and HP it has been determined that it is an unknown issue.
Will be sending it back for warranty.
C'est la vie

3 more replies
Answer Match 91.98%

Good day, Replaced the DC jack adapter on the laptop.  Computer won't power on.  DC light is white and flashes amber (organge) constently.   I get the same result with the AC adapter and battery in, AC adapter alone and battery alone. Tryed many thingsHard resetBios different batteryDifferent adapterDocking statioThank you for your help,M

More replies
Answer Match 89.46%

My mousepad on my HP Elitebook Folio 1040 has stopped working. An external mouse works fine. System indicates that my mouse drives are working fine. Suggestions?

More replies
Answer Match 74.34%

Hi I got a brand new Elitebook Folio 1020 G1 - I would like to use the TPM 2.0 that it is advertised with. According to the specification it has an Intel Firmware TPM 2.0. But I don't seem to be able to enable it. The BIOS only gives me an option to enable/disable a TPM, but it seems to only be the hardware Infineon TPM 1.2. Can anyone let me know how I can enable the TPM 2.0 on the Elitebook?

A:TPM 2.0 on Elitebook Folio 1020 G1

Firmware TPM is version 2.0. Hardware TPM is v1.2, which is a subset of the TPM 2.0 specification version v0.89as implemented by Intel Platform Trust Technology (PTT).For more information on HP security solutions refer to: http://www.hp.com/go/clientsecurity.




-------------------------------I'm a Chinese with poor english-------------------------------548851818

3 more replies
Answer Match 74.34%

hello Support. I wanted to buy an PCIE SSD for my laptop .i removed the back cover and i checked i have an M.2 key MDoes my model have  an M.2 SSD that  support SATA or PCIe?

A:M.2 SSD Elitebook Folio 9480m! Help please!!!

Hi, M.2 key M has interfaces PCIe ×4, SATA and SMBus which supports SATA or PCIe. Regards.

2 more replies
Answer Match 73.5%

I have a HP Dock Connector to Ethernet and VGA Adapter (http://store.hp.com/UKStore/Merch/Product.aspx?id=G7U78AA&opt=&sel=ACC)  that I use to connect my laptop to an external monitor (HP ProDisply P221) and the wired network. I now want to connect a second monitor (another ProDisplay P221) to my laptop. What are my options? I don't want to buy a full docking station. I read somewhere that a VGA splitter cable would not be useful as it simply duplicates the same display as one sees on the first monitor. I have an HDMI port available on my laptop. Can I use this port with an HDMI to VGA cable and connect the HDMI-to-VGA output to the second monitor? Will this give me a continuous (and NOT a duplicate display)?Thank you for your help.

More replies
Answer Match 73.5%

What's the Max SSD I can upgrade go on HP Elitebook folio 9470m . i7 -3667u, 8gb ram ?

A:Max ssd upgrade for HP Elitebook folio 9470m ?

256Gb is the tested capacity.I would expect it to work with greater capacity though.here are the quickspecs:http://www8.hp.com/h20195/v2/GetPDF.aspx/c04111459.pdf 

1 more replies
Answer Match 73.5%

Hi Just bough this laptop plus a Samsung v-nand ssd 950 Pro M.2 (nvm express) 512GB to put in it. But the laptop does not seem to see the new SSD. Is there anything I need to change in the bios to make it visable or is it not compatible?  I was advised that it was as these laptops are very flexible.

More replies
Answer Match 73.5%

I just recently purchased a Samsung 500GB SSD and I want to add this drive to my existing storage on my HP EliteBook Folio 9470m. The laptop currently has 256GB of SSD stock on it and I'd like to add an additional 500GB. I see that there is a connection that I'm missing. Anyone have the exact part that would service this connection?  Or try this link if pics don't show up  Pictures of what I'm referring to on my notebook  Thank you all!!  

More replies
Answer Match 73.5%

How do you get WiDi working on this thing. I have 2 identical 9480m on my desk.   One still has factory load (Windows 7  Pro x64) on it and the WiDi works flawlessley. One has my base Windows 7 Enterprise x64 image on it.  Initially using the HP Driver Pack (v1.02A), I have upgrade both the Wireless to lateset Intel Wireless (v17.10) and and Video to the current HP Intel Driver for the model (10.18.10.3958 A) I run the WiDi installation software (4.2.29.0) and it continually tells me the hardware is not supported.  WHAT ELSE DO I NEED???? 

A:EliteBook Folio 9480m and WiDi

1) Make sure that your wireless is turned on.2) Do a search on your system from Intel Widi.3) Open the software and search for Widi enabled devices.4) Connect..

1 more replies
Answer Match 73.5%

Is it possible to upgrade the RAM and the SSD in HP EliteBook Folio 1040 G1 (G7U14AV)?If yes, could you please advise on compatible RAM and SSD modules that may be used for that purpose.Thank you very much in advance for your time and attention!

A:HP EliteBook Folio 1040 G1 - RAM and SSD upgrade

Hi Detelin Elitebook Folio 1040 G1 ships with 4 GB soldered down memory and one memory slotmemory can be upgraded to 8 GBBelow is the memory specDR3L SDRAM (1600 MHz, 1.3v) Below SSD  drives are supported Solid State DriveSATA 6 Gb/s 128 GB* Solid StateSATA 6 Gb/s 180 GB* Solid StateSATA 6 Gb/s 180 GB* SED Solid StateSATA 6 Gb/s 256 GB* Solid StateSATA 6 Gb/s 256 GB* SED Solid State RegardsHappy2help




I am HP Employee

2 more replies
Answer Match 72.66%

Is it possible to install an IPS 1920x1080 display into HP EliteBook Folio 1040 G1 (G7U14AV)? If yes, could you please advise on compatible screens that may be used for that purpose?   Thank you!

More replies
Answer Match 72.66%

I am looking for a device to be able to connect my Elitebook with two monitors 1) external HP monitor (ProDisplay P221) and 2) HP Compaq LA2405x. I notice the Elitebook does not have a port for connecting external ethernet cable as well. What would be my best option to 1) connect with two monitors 2) LAN and 3) keyboard, mouse, usb sticks etc?I found the HP dock  connector suitable but appears very basic (connects only vga and ethernet). Docking stations such as this and this appear to do the job but I could not find Folio 1040 G3 in the list of compatiable products. Would you be able to point me to the correct product that is compatiable with Folio 1040 G3? Thanks in advance.

More replies
Answer Match 72.66%

hi,i have folio 1040 G2 ( f6r39av ) and i want to know do i have nfc & sim card in my model or its dummy slot  best regards.

More replies
Answer Match 72.66%

Hi, after updating my HP Elitebook Folio 9470m to Windows 10 Pro 64, I am no longer able to shot down the PC.Every time I am trying to do a shot down, the windows screen turns into black for a few seconds and than reappears.I already did install the BIOS update version F.62 REV: A PASS: 1, as someone on the net said a BIOS update would help.Unfortunately this was not a solution. Thanks for your help

More replies
Answer Match 72.66%

Hi, Appreciate if you can propose workable WWAN Card module that can operate and have the 4G/LTE functional in Malaysia. I'm using the HP EliteBook Folio 9470m with Windows 10 Professional (64-bit) installed on-board. I hv surf through and the only recommended WWAN Card is HP hs2350 HSPA+ Mobile Broadband Module which limited to 3G coverage. Is HP lt2522 LTE/EV-DO Mobile Broadband Module- U.S. only* (no Win 8 support), workable in Malaysia i.e,  Kuala Lumpur?  Rgds,Firdaus

More replies
Answer Match 72.66%

Hi Team, I need Need SC.BIN file for HP EliteBook Folio 9470m Ultrabook. My Product Number is: D4R81UC#ACJ Kindly help me. Thanks,Abhiram

More replies
Answer Match 72.66%

As said in the title I  bought a new EliteBook Folio G1 and it can be chargeed onlyt hrough one port. If I connect power adaptor to one port it cahrges and there's no reaction if I connect it to another port. Is it an expected behaviour or do I need to do something? I have no other usb-c adapters to test if other port is responsive to anything.

A:EliteBook Folio G1 can be chargeed onlythrough one port

Hi, It has only 1 charging port isn't it ? Regards.

1 more replies
Answer Match 72.66%

Help, I restored to factory default and windows is now gone.  How to i get it to reload windows using a usb?  i cant figure it out.  

More replies
Answer Match 72.24%

I have always had trouble getting this laptop to recognize what I plug into the USB ports, but usually could get it pick up what I plug in if I tried the different ports several times. At the moment, I'm trying to get the computer to recognize a GoPro 4 Silver when I plug it in. I can get the device to charge, but the computer doesn't seem to recognize it. I troubleshooted on the GoPro side, and all is in order there. I updated the BIOS last week, and today updated everything that said "USB" in the list of driver updates.  Running out of ideas - please help! Thanks so much!-Ann  

More replies
Answer Match 72.24%

I have always had trouble getting this laptop to recognize what I plug into the USB ports, but usually could get it pick up what I plug in if I tried the different ports several times. At the moment, I'm trying to get the computer to recognize a GoPro 4 Silver when I plug it in. I can get the device to charge, but the computer doesn't seem to recognize it. I troubleshooted on the GoPro side, and all is in order there. I updated the BIOS last week, and today updated everything that said "USB" in the list of driver updates.  Running out of ideas - please help! Thanks so much!-Ann  

More replies
Answer Match 72.24%

Hello, the EliteBook Folio G1 (2016) allows the choice between MS Precision and GlidePoint. The problem described below occurs on both driver versions. (Please also note that I have configured *all* settings (on all 3 locations where mouse settings can be configured), and I did so in a way that rules out that the problem is a result of misconfiguration. Bios, Windows and Touchpad drivers are up-to-date.) Problem: When I try to move the cursor just a little bit (which is a very frequent action in everyday computer usage in general (e.g. cursor positiong, checkboxes), and with certain applications (imaging) in particular), there is no response until I have moved my finger over the touchoad a few millimeters (!). This is very annoyng -- it is impossible to do precise operations. In particular, no such issues exist on my other notebooks. I guess it's some kind of protection so no movements are done when accidental touching the touchpad. However, unlike the "prevent-movement after typing"- option, there is no user-visible setting that would allow the user to disable this annoyance. I am actually considering sending the computer back. It is ironic because this is anything but "Precision". (All the other features and behavior of the touchpad are quite good, btw).  Request: Please forward this problem to your developlemt/software team so they can check whether this can be changed, and then please provide new drivers/etc. They should check wheth... Read more

More replies
Answer Match 72.24%

Dear community, I recently bought a brand new HP EliteBook Folio 1020 because it's officially given as supported by Ubuntu OS. So after installing this system, I discovered that the Alps Forcepad is not fully supported by Linux. Basically, the mouse and click is working, but MultiTouch features are not working at all. I mean that my old EliteBook 8460p supported the two finger scrolling perfectly with the Synqptics drivers, but unfortunately, this is not the case for this new computer. After some research, the problem comes from the psmouse module, the touchpad is detected as a generic PS2 mouse. some Google research give me some third party project to give better support for Alps device like https://github.com/he1per/psmouse-dkms-alpsv7, and while the modules seems to be compiled corrected and then finally detected as a Alps device, the multitouch feature still not working. Is there any patch for psmouse that can be provided in order to support the muti touch feature, at last the two fingers scrolling, this is the minimum for having a decent usage of the applications. Thank for your help and best regards Obitwo.

A:MultiTouch issue with Ubuntu and EliteBook Folio 1020

That git project you're trying to build is for an old Linux Kernel (3.13). Firstly it will not build with any recent kernels becuase the source functions/logic have changed too much.In Linux 3.18 support for Forcepad was added in the drivers/input/mouse/synaptics.c file. But this supports the HP 1040 Forcepad. The HP 1020 uses another (perhaps newer) model of Forcepad. I too am desperately looking for a solution..

7 more replies
Answer Match 72.24%

Gurus, Will someone help me in getting the Bios Administrator Password for my HP EliteBook Folio 9740 with SN: CNU313CK1B Appreciate your help Regards,TR 

A:Bios Administrator Password for HP EliteBook Folio 9470m

Hello Tejas, We would need the screenshot of F1 screen. To generate smc.bin file. best is contact HP chat support or phone support and send the f1 screenshot, they will generate in 10mins and provide it to u.




Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

1 more replies
Answer Match 72.24%

Hi! I recently bought a new laptop, i'm very happy with it and it works fine! Although, now i need to access the BIOS Password, something that the previously owner dont recall setting ( A School ) Does anyone know any way to reset/recover the BIOS password to this model, without buying a new motherboard/BIOS Chip or ''Contact HP Support, because they probably need a proof that it's not stolen?I didnt get any receipt from the School that they've bought it, Anyone got any ideas?

A:HP EliteBook Folio 1040 G1 BIOS PASSWORD FORGOTTEN

Hello @OskarB98? Welcome to the HP Support forum. I am afraid that there is no other options other than HP Support for business. Most business class notebooks (including yours Elitebook and Probook) have better security. You will have to contact HP Support for assistance on removing the password. Here is how >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html>> http://www8.hp.com/us/en/contact-hp/business-support.html HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. I am sure they do not need any kind of proof - just be somewhat pushy. In order to generate this BIN file they will need your serial number, product number, UUID, etc... found in the startup menu (F1) .  Hope this helps. Let me know if you face any issues.

5 more replies
Answer Match 72.24%

Hello!Function keys fn+F4 (display scrren 1 or 2/ both screens...)/F5/F6 (light) doesn't work. However fn+F1/F3/F8/F9 (sleep and sound) work.Rewrited Chipset and Input devices drivers. Doesn't work anyway. Please help.

A:Function Keys Fn+F4/F5/F6 EliteBook Folio 1040 G3 doesn't wo...

Fixed

2 more replies
Answer Match 71.4%

Hello, on the German HP website, it's possible to order the new Folio 1020 with Skylake processor.  My question: I'm currently in Germany so I am thinking of ordering it, but I would like to know if HP will provide additional models: Currently, only these models are on offer:- 4k touch with 6y75- FHD antiglare with 6y54 I.e, there is NO 4k antiglare, and there is also NO antiglare with 6y75. I prefer 6y75 with antiglare, and if possible 4k antiglare.  I would like to know if HP plan to release a 4k antiglare version, and also if there will be 6y75 models with antiglare (be it FHD or 4k). Should you not know of any such plans, I would like to ask you to forward to the developers of this model that there surely is a demand for m7 antiglare models, and presumably also a 4k version. Thank you!   

More replies
Answer Match 57.54%

HI, I have an EliteBook Folio 9470m running WIN 8.1 Ent 64-bit. I have an issue with the Touchpad not working. I have installed the latest driver (sp66111) from HP Support and as a result only the PointStick and associated buttons work and not the Touchpad. Has anyone experienced this and if so what is the fix please? Incidentally, the Touchpad was working at one stage on this OS and ceased to work afterwards. I have re-stalled the OS from scratch withpout success either. Thanks in advance, Vik

A:Folio 9470m Touchpad Not Working

The touchpad might be turned off.Double tap on left top corner of the touchpad to activate/deactivate the pad.Also goto Control Panel>Mouse>Device Settings> Click on the touchpad/Luxpad>Click settings and check the settings.If this dosnt resolve then reinstall drivers from hp.com or from Recovery Manager.Using Recovery Manager to Restore Software and Drivers:http://support.hp.com/us-en/document/c03430118

5 more replies
Answer Match 57.12%

Hi,  I have had my Folio for a while now, a few months back the left shift key stopped working. Did not pay attention to it. Now both are not working. They press and release just fine, just that it does not register anything. Is there any thing I can do to fix this. Thanks

More replies
Answer Match 54.6%

My touchpad mouse on my HP Elitebook suddenly stopped working. How do I fix this? I don't know if it is connected, but a little light has come on, top-right on the touch pad.

More replies
Answer Match 52.92%

I just updated to Windows 10 (from Windows 8.1) and noticed that the built-in mouse buttons (the ones just below the spacebar) started working really erratically. When held down, they act likethey are been pressed down repeatedly like 10 times per second.  This of course could be a hardware issue, but they have been working OK for 2.5 years now and it would be quite of a coincidense if they would somehow break at the same moment when I install Windows 10. To demonstrate, I attached an image showing continuous lines drawn in MS paint while holding the mouse buttons down. The ones drawn with the built-in mouse keys are dotted, while other lines drawn with an external mouse are solid lines.  See image here: https://dl.dropboxusercontent.com/u/2130481/hpmousebuttonstutter.png  Interesting thing is that this behavior seems to be a bit random. Sometimes I am able to draw a solid line also with the built-in keys. The other built-in keys (just below the touch pad) seem to work ok, as does the touchpad itself. I downloaded and installed the latest driver from hp.com (sp72041.exe, version 19.0.12.0, date 11.6.2015), but it did not fix the issue. This is very annoying and makes it pretty much impossible to use my laptop without an external USB mouse. Maybe the touchpad driver is incompatible with Windows 10? Please let me know if you need any more details about my setup. 

A:HP Elitebook 8570w, built-in mouse key stutter (Windows 10)

Update: I installed Synaptics driver version 19.0.19.1 from their site, the problem was still there. I still get dotted line and using the mouse is impossible.   HP: are you aware of this problem and are you working on this with Synaptics? I can use the mouse buttons OK if I uninstall the synaptics driver, but then I get another annoyance: the base of my thumbs accidentally hit the touchpad causing unintended clicks because without the Synaptics driver I cannot disable the touch pad!

9 more replies
Answer Match 50.4%

hi all hp elitebook 840 g1 vga port not working from the laptop or from dockstation HP UltraSlim Dock 2013need urgent Help  

More replies
Answer Match 49.56%

Hi, I have a ELITEBOOK 840 G1 notebook and the ctrl-alt-Delete keys on the left side of the key board do not work, but if i use the right side keys they work as normal. I have tried looking in the bios to cheack the FN switch is disabled which it is and  also tries using the ESC key as an alternative - which aslo does not work. They keys do not work on the log on screen or when logged in for the task manager e.g  The kays have been checked and are active, therefore should e working Any help would be appretiated as this is the 2nd laptop that this has occured with  

More replies
Answer Match 49.56%

i have bought Ram DDR3 4GB (1333Mhz)(PC3-10660) But problem is it is not working on my laptop (HP EliteBook 2540p)i have tryed under keybook ram place.  still not working . please help me . Thank you

A:Not working 4GB Ram DDR3 on HP Elitebook 2540p

Hi: Read this discussion and the link I posted within this thread. You have to be very particular when buying memory for any HP notebook with a Mobile Intel Series 5 chipset. http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/RAM-memory-modules-that-actuall...

2 more replies
Answer Match 49.56%

unlock touch pad HP Elite book

A:HP elitebook 8470p touch pad not working

Try the below steps : Please download and install latest Synaptics TouchPad Driver (International) . Please select the appropriate OS from the below mention link and update the drive : http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5212842&swLangOid=8&swEnvOid=4053   Have a great day !  I work on behalf of HPPlease click ?Accept as Solution ? on the post that solves your issue to help others find the solution.Click the Thumbs Up to say ?Thanks? for helping!

1 more replies
Answer Match 49.56%

Okay, so i restored to a fresh Windows 7 install. everything worked fine except for the wifi . everytime i try to turn it on the button just stays red. at first i thought i didn't have the wifi driver so i installed one. with the driver came a diagnostic tool that i ran and it told me: WiFi Radio is turned OFF. so i installed the driver for the buttons . now all buttons work exceptthe Wifi button. Thanks in advance waffle7 P.S. Funny thing is, last time i installed windows all drivers were automaticly installed . 

A:WiFi not working on EliteBook 2530p

If you change the wireless access password, or wireless network switch button accidentally ?




[edited post by Moderator]

8 more replies
Answer Match 49.56%

I have a brand new HP Elitebook Revolve 810 G3 with Windows 8.1 and for some reason I cannot get the bluetooth working.   Problem: The device does not show up in device list (unless it is named something weird and not bluetooth)The new devices scanner in PC Settings does not show any of my bluetooth devices What I have tried:  I tried reinstalling the bluetooth drivers.  The install succeeds but it changes nothng after.  If I turn on/off the wifi using function F12, that seems to only impact wifi I uninstalled the wireless networking device and let windows reinstall it and no change I went in the BIOS looking for an embedded bluetooth setting as per HP support and there is nothing about "bluetooth"

A:HP Elitebook Revolve 810 G3 bluetooth not working

Goto Control Panel>Devices and PrintersClick on Add a Device and wait for the device to be discovered and then add. Remember, few devices would not accept devices with charaters or spaces. Hence name the devoce as simple as possible.

9 more replies
Answer Match 49.56%

My mousepad has recently stopped working for my elitebook 840. I recently bought it, but the mosuepad started to freeze and then just stopped working. The only thing working now is the stick in between the keyboard and the alternative clicking buttons on top of the mousepad. I tried rebooting in differenfet ways, but nothing seems to happen. 

More replies
Answer Match 49.56%

touch pad of my ho elite notebook 8470p is not working. the light is on. please help me in activating the touch pad

A:HP elitebook 8470p touch pad not working

Eapen, Welcome the the HP Forum. I must assume the TouchPad worked before -- say earlier today, yesterday, some time in the recent past. It may be "tangled" and need a quick driver reset:Close all your programs and Shut down the computerDisconnect everything (little Unifier for the keyboard / external mouse can stay)Perform the Hard Reset for your notebookBoot the computer and log in NOTE:  This does NOT wipe out your data.  It is just a "clearing of the cobwebs". With a bit of luck, that will fix it up. ====================================================================================Next, consider the TouchPad may be disabled somewhere:Enable / Disable Touchpad If everything "looks" right, then take a look here:Fix Touchpad / ClickPad NOTE:  There are links to the relevant HP documents within the file.  Reference:  Drivers, Software & Firmware for HP EliteBook 8470p Notebook PC   Click the Kudos Thumbs-Up!It is a nice way to say ?Thank You" for the help.Although I strive to reflect HP's best practices, I do not work for HP. 

9 more replies
Answer Match 49.56%

While I was working couple of days ago, my external monitor suddenly went black. I was using hdmi to displayport converter in order to connect monitor to my laptop. However, even though I have bought a new converter and a new hdmi cable, it is still not working. The interesting part is when I disconnected the cable from my laptop, monitor says "please connect the cable". However, when I connect the cable again, it waits for a while and says "no video output" and when I disconnect, it again says "please connect the cable". So I believe that it is not purely a hardware issue but yet I can get no signal to displayport even if I use linux boot cd, reinstall drivers or reinstall windows.  Any help will be appreciated.  Thanks in advance. P.S. my graphics card is Nvidia quadro k2000m and I am mainly using my computer for CAD and CAE simulations for designing ships. So larger screen is a must for me.  My external screen is 27" full hd philips gioco. 

More replies
Answer Match 49.56%

Elitebook 850 G2 Win7 The left side VGA port and right side Display port are not working.  I've checked the BIOS and I can't find anything that shows onboard ports being disabled.  Device Manager has no yellow splats.  I've updated as many drivers as I think might have an effect on these 2 ports but no joy. What controlls these 2 ports and how can I get them working? What am I missing?

More replies
Answer Match 49.56%

Hi All, Does anybody know how it would be possible to get the wifi working on HP Elitebook 745 G2 in Ubuntu? I tried it with the bcmwl-kernel-source package and after installing it, the wifi looks to be working, but does not detect any wireless network. Any ideas? Thanks a lot.Roman

A:How to get wifi working on HP Elitebook 745 G2 in Ubuntu

please show me output from commands dmesglspciiwconfig list

5 more replies
Answer Match 49.56%

Mouse pad working fine this morning now can't find the cursor at all. Tried turning off and on, double tapping etc, but no joy. It actually won't even turn off. The power button slowly lights blue sporadically off and on. Please help me!

More replies
Answer Match 49.14%

I'm having the some trouble with my 8440p that has been discussed here a lot: the brightness of the display not working with the function keys (fn+F-keys).  I'm running  Windows 7 Ultimate 64bit. Please hlp us for the same.

More replies
Answer Match 49.14%

Hello all,I have an 8770W that works OK - I expected more from it but then again....The problem I have had for a while and it has now become ultra-irritating is that during the course of the day plugging and unplugging various USB thumb and hard drives, the USB ports stop working. If something is already plugged in, it will keep working but anything else plugged in does nothing - it's like the ports are dead. this happens on ALL of the USB ports.If I reboot (and I usually need to reboot 10 times a day), all works fine again for a while and then starts to screw up again. HP support has been no help. I am overseas staying with friends in the Philippines and HP wants me to send the laptop to some "3rd party approved service center" in Manila - ya right!! The unit still has 1 year on (Canadian) warrantyIf I completely uninstall/reinstall all the USB drivers in Device Manager it will usually run for 1 - 2 days without hanging, but then starts down the same path after this.When the USB ports die, the laptop also will not shut down. It usually hangs and I have to hit the power button for 4 seconds to force a shutdown. The boot ssd doesn't seem to like this because it often will checkdisk on boot and finds issues every time.Anyone else run into a similar problem??

More replies
Answer Match 49.14%

I have 2 new Elitebook 840 G3 laptops.They came with windows 7 out of the box, and I upgraded one to Windows 10 64bit.I have the same problem with both. Neither will display anything over displayport to a BenQ BL3200PT AMVA+ 32-inch Monitor 16:9, 2560 x 1440. The laptop is advertised with: "DisplayPort Supports resolutions up to 4096 x 2160 @ 60 Hz Resolutions are dependent upon monitor capability, and resolution and color depth setting"  When I plug in the cable, the laptop screen goes blank, the monitor just turns off with no signal. To get the laptop screen back I need to unplug the cable, and sometimes actually plug it back in.Shutting down with the cable plugged in ends with an incomplete shutdown, and needs the power button held down until the lights go off. The same monitor works fine at full resolution with a USB>DisplayPort displaylink adapter. So, the cable+monitor appear to work fine. I've gone into the bios, and increased the video memory to 512mb, but that hasn't made a difference.I've switched down from displayport 1.2 to 1.1 compatibility in the monitor settings but that hasn't helped.I've used SoftPAQ to go to latest bios, video drivers, chipset drivers.I've uninstalled HP video drivers and gone with newer intel native drivers. Exact same behaviour.  So, the fact that this is happening on two laptops strikes me as strange. It's hardly a hardware problem. I don't have a 2nd ... Read more

More replies
Answer Match 49.14%

I recently bought an Elitebook G2 which came with Windows 8 installed. I upgraded to Windows 10 and now most of my function key shortcuts have stopped working (the only ones that work are fn+F8/F9 for volume control). I've tried searching around but there doesn't seem to be a dedicated hotkey driver to update.  Any guidance here would be great.











Solved!
View Solution.

A:Elitebook 840 Function Key Stopped working (Windows 10)

Hi,        Please use the link provided below to ge the hotkey driver.       link: http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7343205&swItemId=ob_165019_1&swEnvOid=4192 RegardsSATISHP4Click " Thumb's up " icon if the question is answered/resolved.

3 more replies
Answer Match 49.14%

Hi there. I've recently started having touchpad problems with my beloved HP EliteBook Folio 9470m.  The issue:The Synaptics TouchPad and its 2 buttons (located just below the touchpad) do not work at all. However, the TouchStyk and its 2 buttons (located at the top of the touchpad) do work perfectly fine. How it started:I factory reset the ultrabook using the Windows 10 menu and when it started back up, everything was cleaned, but the touchpad and its 2 buttons (located below the touchpad) didn't work anymore. External mice do work when plugged. Common solutions that didn't work for me:-The orange light at the top-left of the touchpad is not lit up-Reinstalling the official drivers for Windows 10 (http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5271102&swItemId=ob_166960_1&swEnvOid=419...)-Installing different versions of drivers and even some for other brands of laptops-Resetting Windows 10 many times-Running driver scanning programs (DriversCloud, DriverScanner) Further notes:No matters which driver I install, the touchpad is always missing in the "Mouse properties" window. The last tab of the window should (if I am not mistaken) have both the Synaptics TouchStyk and TouchPad listed, but only the TouchStyk shows up. It appears as if the driver updated and might have corrupted something, or maybe it's overlapping with the old one and it didn't properly overwrite it (I'm running out of ideas...). Someone told me it might h... Read more

More replies
Answer Match 49.14%

Greetings, I have the following problem with my HP Elitebook 2760p.The touchscreen is working but only with the pen. I have turned on the touch with finger option also but it wont take any effect.I have tried several drivers but issue still the same. With the basic microsoft wacom driver I'm only able to use the pen, other drivers where not working. Would you be so kind and advise in this case of matter? With windows 7 all was working without any problem.Windows 8.1 x64 Ulitmate / 8 g ram / i7 CPU. If any other info needed please let me know.Wish you a lovely day and take care,Zsolt  

More replies
Answer Match 49.14%

I recently attempted to udgrade windows 7 to windows 10. The whole update ran properly however when my laptop rebooted, everything was the same. It came up as Eroor code 8007002c-2000d. I have tried updating it before and it didn't work then either. I can live with this as I don't need it updating urgently however since the last attempt the scroller on the touchpad no longer works. I use the scroller all the time and I don't know what to do, can anyone help?  Thanks

More replies
Answer Match 49.14%

My Hp Elitebook 850  was working fine with ultraslim 2013 dock. Recently, they r not working properly. Fetting no connection  for the USB mouse , key board and extra monitor from dock station, although, Still i can on/off  my notebook using docks power switch, LAN and Charging also working fine through dock station ports. 

More replies
Answer Match 49.14%

THE TOUCHPAD ON MY LAPTOP IS NOT WORKING .SOME TIMES BACK THZ PROBLEM APPEARED,BUT THE TOUCHPAD AGAIN WORKED AUTOMATICALLY.2 DAYS BACK THE SAME PROBLEM ARRIVED.NOW MY TOUCHPAD IS NOT WORKING

More replies
Answer Match 49.14%

Hi all. First time posting here. I have a Elitebook 8460p that works fine apart from the power button not working.Pressing the power button does nothing at all. No blinking lights etc.I'm currently turning it on via the info button which boots into Quickweb. From there I use the Quickweb menu to boot into windows.Like I said it runs fine. I have it plugged into my TV and use it most of the day for games and the web.The battery died ages ago so I just run it on AC power with it removed. All I can think is something has broken around the button area.Has anyone had issues with the power button on these laptops before?

More replies
Answer Match 49.14%

My keyboard no longer works on my 8460p. I'm able to use a usb keyboard and the onscreen keyboard but the onboard keyboard no longer works. My HP motherboard died about two weeks after I got it and HP had it for a month and I just got it back. It would not power up and now it powers up but now the keyboard does not work. I really do not want to send it back in, I want to see if I can fix it myself before sending it back in. I'm wondering if maybe they did not connect something back or something came aloose during shipping. Any thoughts? Thanks 

A:KeyBoard is no longer working on my HP Elitebook 8460P

Hi Corey21,

 

 

I'm not sure if you found a solution yet to your keyboard issue but I did want to direct you to the board specifically for your computer. 

 

You may find more help for your issue here. This is for HP commercial products like Elitebooks and Probooks.

3 more replies
Answer Match 49.14%

HI All I've have an HP Elitebook 8560p with Intel Core i5 2540 2.60GHZ running window 8.1 I can't seam to get turbo boost going according to HP Website the processor should clock up to 3.30ghz I've tried with both battery and AC power and still doesn't work.i've also tried installing HP turbo boost monitor and can't get the application to run.i also have an HP Elitebook 8460p and turbo boost running successfully with AC adaptor is also has the same CPU model number.any assistance would be appreciated. ThanksLekshmen

A:HP Elitebook 8560p turbo boost not working

Lekshmen go to Intel trubo boost pagehttp://www.intel.com/support/processors/sb/CS-029908.htm   

5 more replies
Answer Match 48.72%

My laptop has stopped running windows, i tried windows 8, 10. It just stucks on booting the windows. But linux is booting fine. What can be the problem? What can i do? 

A:My Elitebook 8560p is not loading windows but working fine o...

Test the hard drive in the diagnostics. F2 as you power up. 

1 more replies
Answer Match 48.72%

My elitebook 8460p Webcam which is running on Windows 10 pro 64bit isn't working, I tried installing it through the BIOS but couldn't find it.Please help

More replies
Answer Match 48.3%

Hi, I am looking for help. I have a HP Elitebook 8440p that I recently upgraded to windows 10.  I also did a bios update from F50 to F60. All hardware drivers are found and installed. There are no errors in the hardware management window and everything is peachy. Today however, I discovered that my wifi isn't working. The wifi button seems to work, the little light goes from orange to blue and then my blue-tooth is working fine (I connected with my phone in a jiffy).  If I go to my network center and click the adapters, the wifi tile has a red cross and is not connected. When I click to connect, it sends me to the windows 10 network GUI with the wifi button. I tried to turn it on but it will not. It stubbornly refuses to turn on. The adapter in question is a IntelŽ CentrinoŽ Ultimate-N 6300 AGN, I uninstalled it, en grabbed the latest driver from the Intel support site. But nothing changed. I tried to bridge the network adapter, and I tried to let windows10 do a troubleshooting run, and windows keeps insisting I should "turn on the wifi button" on the laptop, but it's already turned on, and blue, and the blue-tooth works. Since the laptop says all drivers are fine, and the wifi led on the keyboard works as advertised, I am kinda stumped why it refuses to work. Do I need some kind of driver for the wifi button? Any advice is welcome, thanks for your time. Transjuicer.  

More replies
Answer Match 48.3%
Answer Match 48.3%

Recently purchased a refurb HP Elitebook 8440p, and noticed that even though the mute button works the quick key just above the keyboard is always orange. Is there a way for me to correct this so it shows orange only when muted and green when not muted?











Solved!
View Solution.

A:HP Elitebook 8440p - Mute button working but stuck on orange...

Hi, Try the following. Download the IDT Audio installer found on the link below and save it to your Downloads folder. IDT HD Audio Installer. When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When complete, download and reinstall the Chipset driver found on the following link. Chipset Driver. When thie Chipset reinstallation has completes, restart the notebook and let Windows fully load - it will automatically load an audio driver, but just let this complete.  Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again before checking the function of the mute button led. Regards, DP-K

8 more replies
Answer Match 46.2%

hi there, my mouse jumps around the screen, and upon restart neither my mouse or my keyboard would work without unplugging them and re-plugging them in...also i have alot of suspicious processes running that wont turn off and my internet is very jumpy and pages take along time to load...below is my HJT log...thanks for looking

Hello there thank you for taking the time to help me i really appreciate it..

below is my HJT log file, i also have an active scan log file which found a trojan i believe...any help would be greatly appreciated...thanks!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:10:12 PM, on 10/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\Ati2evxx.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Airlink101\AWLH3026\WLService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Airlink101\AWLH3026\WLanCfgG.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINNT\system... Read more

A:Solved: mouse moving irradically, keyboard and mouse not working on restart, trojan?

9 more replies
Answer Match 46.2%

After about 1 minute the mouse scroll and keyboard stop working until I left click mouse. Tool bar on browser also greys out but comes back after left click. Video and sound also are choppy. Not sure if this is related. Flash keeps crashing. Any ideas whats wrong? Windows 7 pro. Asus desktop. This occurs on Firefox, Chrome and IE. This seemed to start after Microsoft update and Flash updates

A:Mouse scroll and keyboard stop working until left click of mouse

Hello mpmckee,

First run Antivirus, Malware, and Spyware scans. Remove anything the programs find.

Note: if you need some suggestions on which tools to use, let me know.

Afterwards, test functionally of mouse and keyboard.

If no change, run System Restore, choose a Restore point before the issue started.

Again test behavior of mouse and keyboard.

If the issue has been resolved, go ahead and reinstall windows Updates.

John

2 more replies
Answer Match 46.2%

I purchased an Asus ET2410IUTS-5 All-In-One PC. It came with a wireless full keyboard and mouse combo. The keyboard works fine but the mouse does nothing. All properties say both devices are installed and working properly but the mouse still does nothing. Model number on each device is as follows:
Keyboard - AK1L
Mouse - AM1L
Receiver - AR1L

Any help would be greatly appreciated!
 

A:Solved: Wireless keyboard/mouse combo; mouse not working

13 more replies
Answer Match 45.78%

Hi, sorry, not very good at this sort of thing, but any help would be greatly appreciated.

1) Thursday night - mouse was working. Sunday evening, mouse is not working.
2) In the device manager it tells me I have two HID-compliant mouse drivers, location: "On USB Input Device" - I only have one USB input for my mouse. I tried disabling one of the drivers to see if it was a conflict problem. No luck.

Any ideas? The mouse is a "Wireless Optical Mouse M/N:SM-502C"

Thanks for reading
 

A:Mouse stopped working after weekend away/appear to have two mouse drivers?

If you Goggle / bing / yahoo this info you gave........what........do you get ??





ciderlout said:





The mouse is a "Wireless Optical Mouse M/N:SM-502C"Click to expand...

I got this



The connection has timed out

The server at www.smallworld-us.com is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
Click to expand...


 

2 more replies
Answer Match 44.94%

Hello, i happened to have a problem lately with mouse and mouse pointer. Yesterday i was playing a game and my pc suddenly started freezing and laging. So i hard reset him after that i boot into windows 8 and my mouse wasnt working at all. And pointer was no were to be seen either. Today i tried restoring pc but that dont help me. In bios and in advance startup options mouse is working. So i assume its in the windows. My specs are:
windows 8.1
gigabyte z77-hd3
intel core i5-3570k 3.8ghz
16 gb ram
Western digital 1TB HDD
nvidia geforce gtx 650 1GB
fsp 750W PSU
I tried everything except reinstalling windows (OS was installed week ago).

A:Mouse pointer dissapear-mouse not working

I have heard of stability issues on those Gigabyte motherboards where people are having those problems with their mice.

Is your BIOS up to date? maybe it will contain an update on the website for the BIOS that improves system stability.

Is this a PS2 Mouse, or a USB mouse. If a USB, disconnect and then reconnect. If its a USB mouse that is wireless, make sure the battery is good, and if you have another computer, do a test.

Also try to boot from your Windows Installation Media and see if your mouse shows there, could give it a try.

If freezing and lagging during gaming, then could be possible overheating. Do you have a program installed like HWmonitor checking your CPU and GPU thermals. Make sure they aren't getting to hot.

If problem continues to persist. I would start troubleshooting. If you have another computer. or spare hard disk that is SATA, try installing windows on that, and try to duplicate the issue, if it comes back, rule out the hard drive.

Next would be either the GPU, RAM, or Motherboard. You would have to stress test the GPU by using Furmark, or similar program, like MSI Kombuster. If GPU stress test passes, move on to Memory.

while computer is powered down, and PSU off or unplugged. remove and reseat the memory modules, making sure they are fully seated, Do memory diagnostics with memtestx86 or something similar, and do a few passes, If memory check passes, Its more than likely there is a problem with the motherboard.

Weird problem for sure. You... Read more

2 more replies
Answer Match 43.68%

Hello:
The mouse started to stray and stopped working in the middle of doing something, i.e. eBay, typing word and etc. which is very annoying and first of all, I lose all of the work done due to stopping of the mouse.

However, the mouse started working as if nothing wrong, once I restarted by 'force' restart ..... pushing the button in the middle of the PC. Otherwise, the PC is all fine and working OK.

I did apply Malwarebytes to combat the issue, however the issue does not resolve.

Any help on this would be truoly appreciated.

Thanks,

A:Mouse stopped working in the middle of working, i.e. eBay, typing word, etc.

Did you try a different mouse? If you still have the same problem with a new mouse, see if there are any drivers for the mouse from it's manufacturers web site.
Also try a Clean Boot, if that works, then add one startup item at a time till the mouse acts weird again, then you know that is the problematic program.

1 more replies
Answer Match 43.26%

Hello!
I'm using my laptop in a desktop mode. but some days when i start up the computer the mouse is on (Sees the red optical light.)
But the cursor dont move when i move the mouse. when i drag the cable out and in again the ligh wont turn on. i change usb port and it works. 1-3 days later the same thing happends and i change to the previous one.

And if i put anything else in the port that stops working it wont recognize. its like it temporarely dies.
Is this becouse of the ports is 3.0 and the mouse is 2.0?
Have 3 usb ports, 1: Keyboard 2-3, Mouse.
Mouse: Logitech Gaming mouse g400.

A:My mouse Usb port stops working. but starts working again after a day.

I sort of have nearly them same problem only on my work pc. It seems to me if you leave it in for about 5 minutes it starts to work again See if leaving it in works.

9 more replies
Answer Match 42.42%

Before this round of trouble I discovered a problem with one of my graphics cards when they were in SLI with Blue screens and other nasty little things occuring when running Windows; I removed my secondary graphics card from the system to see if I could get a more stable OS, which I did.

I decided to test to see if the other graphics card running on it's own would lead to a stable system, however I was getting zeros on the VGA BIOS bootup screen and other problems before I even reached Windows Vista.

I did sucessfully boot into Vista and enter my password (using the keyboard) and move the mouse around, however once I had logged into my profile Vista began asking me if I wanted to install the drivers for the keyboard and mouse, I selected to update from the Internet and when Vista did not find any drivers for either device it disabled them.
Eventually I got both the keyboard and mouse functioning again by reinstalling Intellipoint pro and the Logitech setpoint.

While using the second graphics card I noted some distortions such as zeros appearing on the VGA BIOS screen during boot up, so I decided to switch out the graphics cards again, again this caused Vista to forget about my keyboard and mouse, I am however able to get onto Vista a combination of a cheap usb mouse I had laying around and the Vista on screen keyboard.

The fix I used previously (reinstalling of Intellipoint and Setpoint) has not works,I have also attempted to manually install the drivers through dev... Read more

More replies
Answer Match 42.42%

i have a problem with my mouse cursor.... when it is performing something it become busy... right.. and sometimes the mouse cursor will rotate... or the working in background.... it doesnt rotate anymore.. i mean the windows aero scheme.. i am using a windows 7 os... i dnt know what is the problem,.. i alreay have the tuneup utilities 2010.. still no progree.. plls help me resolve my problem

A:Mouse cursor working in background not working

Go to Control Panel>Mouse>Pointers and confirm everything is as you want it.

9 more replies
Answer Match 42%

Hi folks, am looking for a free i Folio 13" so I can breathe some life into my trusty old beloved ultrabok. If someone has an old i Folio gathering dust on the shelf and would like to donate for parts, I will be a greatful recipient.Thanks, Janet 

More replies
Answer Match 42%

Hey folks,

This is very frustrating and I am at my wits end. I have tried 5 different wireless mice and two wireless keyboards with nearly no success.

Hardware tried:

HP Wireless mouse. Returned to store.
Logitech mk320 mouse/keyboard combo
Logitech m325 (two different ones)
iHome Mouse (works best actually)
Logitech v220 wireless mouse (very old)
Microsoft wireless mouse and keyboard 1000

With all of the mice I experience issues where the pointer disappears or seems stuck on elements on the screen, for example, the pointer seems to get stuck on the edges of windows. Pointer motion is erratic at best. With the mk320 and m325 mice the pointer does not stay in one place long enough along with the windows scroll up or down a line or two which leaves me with the pointing device version of "whack-a-mole" attempting to click on something. The v220 is a very old mouse and while it works is resolution is fairly low.

With the microsoft mouse it sometimes stops working and needs to be reset. The keyboard does the same and needs batteries removed and replaced. Sometimes that doesnt work and I need to reboot.

With the keyboard on the mk320 combo some keys don't work consistently and sometimes no keys work. Cycling power fixes the no keys issues, moving the keyboard away from the computer fixes the keys that don't work consistently otherwise.

This issue has persisted with windows 8.0 and 8.1 with two different motherboards. At no point has the wireless transceiver a... Read more

A:mouse/keybd stops working. mouse sometimes "sticky"

Hi jenny4, welcome ...

You obviously sound like you're no newbie to computers so forgive me for asking this but have you checked for Malware lately?

Needless to say, the fact that some mice work better than others is strange.

11 more replies
Answer Match 41.58%

hello I have a Hp folio 13-1020us. the other day it stopped turning on. I tried a couple more times and it turned on once and gave me a no operating system found error. Unfortunatly now its back to not turning on anymore. When i press the power button the button lights up white and the Wifi light lights up red both for about 6 seconds then they shut off.  it happens with the Laptop plugged in or not. Any help would welcome.  Thank you,

A:folio 13 will not turn on

[email protected], Welcome to the HP Forums!  It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide: First Time Here? Learn How to Post and More. I grasp that you are having an issue with powering the unit on.  You managed to get it on once and you got a "no operating system found" error.  Now it is back to not starting.  When you press the power button, the white light comes on and the wireless light is red for about six seconds and then it powers off. Here is a link to  HP Notebook PCs - Computer Does Not Start (Windows 10) as an aid to overcoming this difficulty. Please let me know the results. Thank you  for participating in the HP Forums! We want to help you as well as others who may experience a similar issue. Please consider marking the post that resolves your issue as  "Accept as Solution?  to help other community  members!To say thanks for the assistance, please click the ?Thumbs Up Icon? below.

3 more replies
Answer Match 41.58%

I have the new xps 12 and I got the standard keyboard with it. Is it possible to purchase the premier magnetic folio separately? I have only seen it on the dell site as part of a bundle deal.

More replies
Answer Match 41.58%

hp folio keyboard key f5 keeps turning itself on...switching on the keyboard backlight on and off... and when starting the computer it makes it to beep as the key is pressed. Any solutions?

More replies
Answer Match 41.16%

I would like to ask why I cannot find Windows Hello in my Folio G1.In the manuel, it stated\s that this Folio G1 has an ir camera.However, I cannot find Windows Hello in the sign in option in the control panel (password and pin is set).Is it the software problem or the hardware of Folio G1 do not support Windows Hello and facal sign in?Many thanks! 

A:Cannot find Windows Hello in Folio G1

Hi, From the following specs, its does not support Windows Hello:      http://store.hp.com/wcsstore/hpusstore/pdf/EliteBook_Folio_G1_Datasheet.pdf Regards.

1 more replies
Answer Match 41.16%

Hi Guys.

I have a fresh image of Windows 7 on my laptop but it will crash frequently when connect to a VPN.

I have only tested this over WIFI and have yet to test over a wired connection.

I have attached the correct file but I think some files may be missing as I can't seem to get the Diagnostics Tool to do a full run through.

Any help would be appreciated

A:BSOD When Using VPN on HP Folio 9470M

Hi BinaryStar0647.

Your BSODs are caused by Sunbelt Personal Firewall driver, a regular BSOD causer which is disconnected from the market from December 2011.

Seeing your files I realized that the drivers are used by some other thing, GFI Software Firewall.

ITEMVALUEName [00000016] GFI Software Firewall NDIS IM Filter MiniportAdapter Type Ethernet 802.3Product Type GFI Software Firewall NDIS IM Filter MiniportPNP Device ID ROOT\SB_SBFWIMCLMP\0000Driver c:\windows\system32\drivers\sbfwim.sys (5.2.51.0, 117.78 KB (120,608 bytes), 15/08/2013 10:37 AM)
And it is the driver that is failing here.

Code:
fffff880`0358c670 fffff880`00df2110Unable to load image \SystemRoot\system32\DRIVERS\SBFWIM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SBFWIM.sys
*** ERROR: Module load completed but symbols could not be loaded for SBFWIM.sys
SBFWIM+0x1a110
And not alone, but with other components too.

Code:
fffff880`0358c408 fffff880`046aadd3Unable to load image \SystemRoot\system32\drivers\SbFw.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SbFw.sys
*** ERROR: Module load completed but symbols could not be loaded for SbFw.sys
SbFw+0x11dd3
I would suggest you to uninstall GFI Software Firewall.

Let us know the results.

2 more replies
Answer Match 41.16%

HiNot sure if my post was noticed as posted over weekend and got no reply so I'm trying again.Trouble started with random system restarts anywhere from 2 to 60min after powering on. That lasted a few days. Than it got worse, it was stopping before system boot with error message: motherboard product information missing. After a soft or hard reset (can't remember now) it stopped displaying anything, only LEDs came on and fan run, all lasting about 5s. I tested RAM in other machine, OK. Pulled HD out, no difference. Put a different HD in, no difference. With DC disconnected and battery out I left CMOS battery disconnected overnight. Now it cycles: LEDs and fan come on for about 5s, all off for 1s and tries again. Any help will be appreciated... Best regards

More replies
Answer Match 41.16%

My friend gave me a disc to install Adobe Font Folio on my computer. I'm learning graphic designing and he told me that it would help me greatly in making everything look professional. When I pop the thing in it tells me to go to explore the folders. My friend isn't much with Windows Vista and when I talked to him he told me he was busy so I decided to come here for some help.

Other than that I tried to drag one of the fonts to the fonts folder in windows and it gave me a weird message telling me the font couldn't be installed or something. I'd really appreciate any help I can get.

A:Installing Font Folio?...

There are options on what Vista does when you put in a CD. (Like, open the setup.exe if it's a program to install.) Or you can browse to the setup file and open it. I think the only way to add fonts is with Install New Font (or something like that) from inside the fonts folder.

2 more replies
Answer Match 41.16%

Latest BIOS version 1,09 was last week removed and seems rolled back to version 1,06.How is this affecting comapitibilty with firmware for USB-C Docking station ? Why was the rollback made and what functions differs from 1.09 to 1.06 ? When will a new version for Bios be available ?(since version 1,06 have known issues with docking capability this seems as not an option for our new platform)

More replies
Answer Match 41.16%

Trouble started with random system restarts anywhere from 2 to 60min after powering on. That lasted a few days. Than it got worse, it was stopping before system boot with error message: motherboard product information missing. After a soft or hard reset (can't remember now) it stopped displaying anything, only LEDs came on and fan run, all lasting about 5s. I tested RAM in other machine, OK. Pulled HD out, no difference. Put a different HD in, no difference. With DC disconnected and battery out I left CMOS battery disconnected overnight. Now it cycles: LEDs and fan come on for about 5s, all off for 1s and tries again. Any help will be appreciated... Best regards

More replies
Answer Match 41.16%

 I am looking into options to upgrade a Folio 1040 G1.   I know it now contains an M2 Sata SSD which i would like to upgrade to one of the newer  M2 NVME SSD drives since these are much faster than the drive i have now.  However, i cant find if the 1040G1 support the use of the NVME drive ???   

More replies
Answer Match 41.16%

I am a Englishman (Artist) living in small rural French village, very litte Tech assistance.
I have a Toshiba Folio 100 Tablet. Details in Toshiba = Application version 1-1-3. Android version 2-2-5 0026. Kernel version 2-6 3295E-1ET1. Build no. Folio and A50131. serial no xA020716R.
I have been informed that this model is discontiued.
It will pick up my email on wifi.
I am able to store pictures of my paintings, that have been transfered from a usb stick.
But I can not download or connect direct to a computer.
Is there any way or soft ware that will able this model to accept apps and downloads.
I have seen on Google that it needs to be Rooted (what this means I have no idea or how to do this)??
I have tried contacting Toshiba by Email to no avail?????
If anybody would offer me help or guidance on this I would be very grateful.
Please remember I am no Tech Buff keep advice simple (child like)
 

More replies
Answer Match 40.74%

I want to know if I can easily upgrade my laptop to Windows 10. I've searched the forums, and get either no results, or tens or hundreds of thousands of irrelevant topics.

More replies
Answer Match 40.74%

Is there anything to do to reduce some noise from the fan.I already check the fan gate.I only use laptop for using ms office and watching video clip. 











Solved!
View Solution.

A:I've used folio 13-1007tu. Its fan noise is a little loud!!!...

I would recommend you to update the latest BIOS for your notebook from the support and driver download page on hp.com, and also go through the following document which will help you reduce the FAN noise. http://support.hp.com/us-en/document/c01007591 Hope this helps!

9 more replies
Answer Match 40.74%

I brought this laptop of my friend but asks me for power up password and administrator password to which I don't no got given this code arfter entering password wrong 3 times system disabled 76801182

A:Hp folio 13 system disabled 76801182

Hi, Enter:     69769104 Regards, DP-K

5 more replies
Answer Match 40.74%

My HP FOLIO 1040 G1 doesn't start up.When I press power button : just power,wifi and Physical Sound Mute Button flashing in continue.Need your support please.

More replies
Answer Match 40.74%

We have 2 x Folio 9470m notebook. 1st has 8GB of memory with the upgraded ram using https://www.skhynix.com/eolproducts.view.do?pronm=DDR3+SDRAM&srnm=HMT451S6AFR8A&rk=20&rc=module  The 2nd only has 4Gb of memory and want to upgrade - I found this other memory cheaper - https://www.skhynix.com/eolproducts.view.do?pronm=DDR3+SDRAM&srnm=HMT351S6CFR8C&rk=20&rc=module  My understanding is the main difference is the what I already have is the Low Power (1.35V vs 1.5V). Does anyone know if Folio 9470m will work with this 1.5V version of the memory? Thanks for your help.

A:PC3 vs PC3L memory for Folio 9470m

From the Service Manual: Two customer-accessible/upgradable memory module slots DDR3 PC3-1600-MHz dual channel support Supports 16384-MB of system RAM in the following configurations: ? 16384-MB (8192-MB×2) ? 8192-MB (8192-MB×1 or 4096×2) The specified memory is 1.5 volt. DDR3L will run at either 1.35 or 1.5 volt but I generally avoid mixing voltages. That is why the DDR3L is working for you and I assume you have 2 of the same in the laptop with 8 gigs.  Can you figure out what is in the 4 gig machine now? I would not mix voltages or density...i.e would not have one module with 8 black blocks and one with 4. Try to match the existing 4 gig module is what I am saying...not the exact brand of memory but the characteristics of it. 

1 more replies
Answer Match 40.74%

Clean install of Windows 10 with a fresh image downloaded today with the Media Creation Tool.
I've tried uninstalling HD Audio and reinstalling, and I've tried installing IDT package from HP for Win10 and no luck.
Speakers do not show up and if I plug in headphones they're not working either.
This is a refurb laptop. Should I return it??

More replies
Answer Match 40.74%

We have several older DLP projectors that will not work with the Elitebook Folio 1040 G3.  The projector does not sense that it is connected to the Folio 1040 G3 and it continually searches for a connected PC.  The 1040 G3 uses a dock connector with Ethernet and VGA adapters on it.  The most current Intel grapics driver is loaded as well as all other drivers available through the HP Softpaq Download Manager.  The DLP projectors support resoloutions of 1024x768 and 1280x1024.  We have confirmed they are working with Other HP notebooks such as the 8470p.

More replies