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Windows 7 running extremely slowly/Black screen with movable cursor

Q: Windows 7 running extremely slowly/Black screen with movable cursor

Hello,

I've been running Windows 7 for a year now with no problems, but a few days ago my laptop froze and the only way to turn it off was to hold down the power button. When I turned it back on, it began to run extremely slowly.

The Windows logo appears as normal, but hangs around for a long time before it cuts to a black screen with nothing but the cursor. Then if I wait about half an hour, the login screen appears, but again it takes a long time for the computer to process me typing in my password and pressing enter. The screen then goes black for a second time (again with the movable cursor) for another half hour or so before arriving at my desktop.

Everything seems to be there (Microsoft Office, etc), but it takes 15 minutes for the laptop to process anything I do, or open anything I click on. The only notable difference to the desktop is the outdated looking Start button.

I understand this may be a hardware problem, but the one thing that makes me think it is something to do with Windows is when it gets to the desktop, a message appears in the bottom-right corner saying 'failed to connect to a Windows service'.

I have started it in safe mode and that made no difference. I've had a look on the internet for solutions but can't find anything that is exactly the same problem as mine. And as you can probably tell, I am not very computer savvy and don't know what to do next.

If anybody knows what the problem might be, then any help would be appreciated. If you need any other details then just ask.

Thanks in advance,
JBwell

A: Windows 7 running extremely slowly/Black screen with movable cursor

Does anything show up in Event Viewer?
Have you been able to run a virus scan?

5 more replies
Answer Match 80.1%

Ok, let's make this clear I am so pissed off right know. When I booted my PC today what was waiting for me? I managed to enter in mozilla buy pressing shift several times, etc.

So my question is how can I solve this problem? I have Windows 8 Pro 32 bit.

BTW don't mention my english.

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Answer Match 80.1%

Please help

Here's the story:

My cousin played minecraft on my laptop for maybe an hour. Then later, he told me that my laptop froze, so he turned it off by holding the switch. When we turned the laptop on again, it took a long time before it got past the boot screen. Then here comes the problem. After the boot screen, the screen was just blank, but with a cursor. Then I waited, but nothing is happening. So I restarted the PC, then the boot screen has now a "Preparing Automatic Repair" text below the buffering circle. The boot screen went off immediately but the same thing has happened. Then I tried the Windows 8 Installation disc. I tried reinstalling, but I waited for like 5 hours, and the screen is stuck at "Setup is starting..". It didn't work. So I tried "Repair your computer" . I tried Refresh, but it says "the drive where windows is installed is locked. Unlock the drive and try again." But I don't know how to unlock the drive. So I tried Reset, didn't work either. Tried Automatic Repair, but it was stuck on the "Diagnosing your PC.." screen. Tried command prompt and used bcdedit and chkdsk commands, but again, it didn't work. I want to update the BIOS, but how can I if it won't go to the desktop? I've googled the best that I can and I can see many people having the same problem as I have but were not resolved.

If there are solutions where I don't have to reformat my laptop, then I would really appreciate it.

So h... Read more

A:Windows 8 Problem Black Screen with movable cursor

Anyone? help?

5 more replies
Answer Match 80.1%

Hello all,

I am in dire need of assistance and any help is most welcome. I am running a Sony Vaio with Intel Core 2 Duo 2.00 GHz processor and Windows XP SP3 Media Center 2005. The computer boots with the Windows splash / loading screen as normal, afterwards, when it would normally show the desktop, I am left with a black screen with the cursor in the middle (not blinking). I have control of the cursor, but can't do anything else. Ctrl+Alt+Del does nothing and pressing Shift 5 times does nothing. I have attempted the normal system restore, booting in Safe Mode, Safe Mode with networking, and Safe Mode with Command prompt. All of these result in the same black screen with cursor control.

I am not aware of any viruses that might be on the machine. I regularly run SuperAntispyware, Malwarebytes, and virus scans with Symantec Antivirus Corporate Edition. None of them detected anything earlier in the day prior to the problem. However, Firefox had frozen up an unusual number of times yesterday. When it froze, I noticed that there was always an advertisement on the site that didn't load properly, so I attributed it to that. Also, the night before, I received a Cicerouiwndframe not responding error on shutdown, but that is not particularly unusual as I have seen it before, though not recently. Further, I noticed yesterday that my computer was having trouble recognizing my printer in one of the USB ports, but when I switched to one of the other ports, it worked fine. In tr... Read more

A:Windows XP won't start; black screen w/ movable cursor

The only time I ever used that recovery option on a Vaio, it performed a destructive return to factory settings with no further warning so I recommend leaving that one alone for the time being. Tap F8 to bring the Safe Mode menu up and try the option for VGA settings, which might just let your graphics card show with reduced functions. If you can get in that way, try updating the drivers for the graphics in Device Manager.

As for getting the files out, you could Google for Hirens BootCD and download that, burn it to a disk and use MiniXP to gain access to your files and move them to memory sticks of an external hard drive. Using MiniXP would also tell you if the graphics are working but that your own system lacks some files or settings somewhere.
 

1 more replies
Answer Match 105.42%

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
POST
BIOS
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

15 more replies
Answer Match 105%

Hey there, I have a Dell 15r and it is currently running Windows 8.1. This morning it working just fine. I was on YouTube and a video wouldn't load, so I simply restarted my laptop. Thats when the trouble began. I wm now only able to log in, and once that happens, my screen is just black with a movable cursor. I've taken the battery out and that didn't work. I am however still able to CTRL ALT DEL and enter task manager, log out, lock, and switch user. How do I go about remedying this problem. Also, f8 and f11 dont take me to the Launch Last Healthy session or whatever and I'm extremely frustrated. 

A:Black screen with movable cursor

Hi Everyone,I hope this will help you fix this specific issue you have on your Dell system.On your Desktop Screen Press "Ctrl + Shift + Escape" to bring up "Task Manager".Go to "File" choose "Run New Task" then "Create New Task" window will pop-up, Type in "msconfig" and put a Check Mark on Administrative Privileges in "Create New Task" window then hit "Okay"."System Configuration" window will pop-up, go to the "Boot" tab. Under Boot Options put a Check Mark on "Safe Boot" hit "Apply" "Okay" and "Restart". Your computer will restart and after you log-in you will notice that you are now in SAFE MODE.On SAFE MODE, go to Control Panel > Programs & Features > View Installed Updates.Look for the "Update for Microsoft Windows" & "Security Update for Microsoft Windows" that has the install date of August 2014 then Uninstall them ONE-BY-ONE. (Make sure to uninstall only the said update file name and addition, every time you uninstall one file it will prompt you to restart the computer. Just choose "Restart Later").After Uninstalling all those Updates from your computer, go back to the "Task Manager", refer to the instructions above but this time remove the Check Mark on Safe Boot, then hit Apply, Okay and Restart Later. Now, go back to "Control Panel", then open "Recovery" ... Read more

11 more replies
Answer Match 105%

Hi, I'm running Windows 7 Professional 64bit, and I have the problem mentioned in the title. When I boot up the computer, right before it loads up the login screen, I get a black screen with a movable cursor. Nothing works and no keyboard shortcuts work. I have tried booting in safe mode, which gives the same problem.

If it helps, I'll provide information on the events leading up to this problem. I was having issues with my internet, so to just mess around I disabled it (to try to enable it again, hoping that would fix it). After I did that, I realized that I couldn't find where to re-enable the internet, so I used the windows troubleshooter which recommended a system restore. After I did the system restore, the computer booted and then shortly after I logged in the whole screen froze, mouse wouldn't move, nothing responded. So I performed a hard restart, which then resulted in the current problem.

Here is my hardware if it helps:
CPU AMD|PH II X4 955BE 3.2G AM3
MB ASUS|M4A78LT-M LE AMD760G
MEM 2Gx2|ADATA AX3U1600GB2G9-2G R
VGA SAPPHIRE 100289L HD 5670 1GB R
HD 500G|SEAGATE ST3500418AS % - OEM
PSU SUNBEAM|PSU-BKS-480-US 480W % - OEM

If you don't understand which is which for the parts (I coppied the names directly from where I bought them, newegg), the parts are as follows: CPU, mobo, RAM, video card, Hard drive, power supply.

Any help would be appreciated, thanks!

A:Black screen with movable cursor

Boot into Recovery Environment using Windows 7 DVD, run System Restore again -- choose a restore point farther back.

Also try "System Repair" option in Recovery.

Regards. . .

jcgriff2

`

8 more replies
Answer Match 105%

Hey everyone.

My mom has a BIG problem with her compture.

My brother was trying to update the PDF reader from adobe and it got to 98% and froze. He tried to hit the cancel and he rebooted into a black screen with a cursor that moves.

He tried to boot into safe mode, but every option leads back to the black screen with the cursor.

He tried to find a restore point, but he states that there were no restore points created.


The computer is Vista premium I believe and it is an HP desktop...about one year old.

Thanks

Let me know what other information you need..

Mike

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Answer Match 105%

Help!!! After sending my pc to sleep last nite i immediately tried to restart by hitting enter or moving cursor as per norm, After having to hard shut down as there was no response, i then got the asus motherboard page asking me to tab for set up or delete for bios message, (everytime now) I skipped & ended up starting on safe as normal was not working I then went for restore point which completed that process but on completion I ended up with black screen with movable non blinking cursor. It will load on normal start through to windows logo but instead of desktop it is the same... black screen etc... control alt delete etc will not work & it does not seem to register the motherboard cdrom or the supermulti cd rom... no boot from cd option that i can see.... help??

A:Black screen & movable cursor

Hello and welcome Stubedont mate some specs on the machine would be good and just how long have you had it - have you backed it up etc

3 more replies
Answer Match 105%

One day i tried to start my computer. Once it started i booted up steam only to see that none of my games were installed. Hmm. So i opened up my computer and saw that one of my SATA cables came unplugged. After plugging it back in my computer did a system check on all of my hard drives. Once that was completed my computer restarted and went to the swirly windows logo and then to a black screen with a mouse pointer that i could move...that's it. I've tried a few things from looking it up like booting into safe mode, trying to log in with the black screen still up, taking out the video card and putting it back in and nothing, just goes to the black screen. I don't have a windows 8 disk so i can't attempt to fix it that way nor do i have my 8 key on hand. i built my desktop so its nowhere on my rig. Any help? ive spent countless hours (or like 12ish hours) on this and still get nothing.

A:Black screen, movable cursor

If you had an install disk, you could run the DISM commands, you may still be able to do it, if you can get Task Manager to pop open, try CTRL ALT DEL while that black screen is up, if you can get Task Manager open, we can open a command prompt. Most likely you will need an Admin Command Prompt, you can check the box that says "Run this as Administrator" while CMD is in the Run Box- In the Task Manager under "File>Run New Task"

DISM - Fixing Component Store Corruption in Windows 8

Try to get into Safe Mode, Admin account. You'll have to run the DISM from there.

I've seen this Black Screen of Deth on systems where they used a KMS activator for Windows 8, the fix was to run an In Place Install and buy a new Key (and of course remove the KMS activator). I've had 2 systems like that, but no Valid systems. I know on the cracked systems, the crack caused it. On a valid licenced system I don't know the cause.

If you can get into Safe Mode or a Command Prompt from task Manager, try SLMGR.vbs /dlv and see if your system is still activated, if not, you can try the /a switch and reactivate it.

1 more replies
Answer Match 104.16%

ok i just got a toshiba laptop dual core 1.43GHz with vista home premium, i dont have the install disk or repair disk, i just downloaded a free antispy software. when i installed it it wanted me to restart the laptop, when i restarted it went passed the bios selection ad went to the load up, it wont load up it just keeps loading.... i waited 45 mins and tried turning it off then on it came up with 2 options....start windows normally and start windows repair, i clicked repair and it went to a black screen i could see the cursor but nothing else, i waited 15 mins for that and nothing happend, ive tried starting in safe mode but after loading the drivers it just retsarted and im back at wher i started need help fast!the software i installed was superanti spyware, i use it on all my computers and never had this problem till now i tired the CD u said, it wont boot from disk it loads "windows is loading files" then goes to the green loading bar then black screen with cursor.

i just got a vista disk from a friend and tried, it does the same thing.

ive done some research and people say when this happens they can press, CTRL + ALT + DELETE, this dosnt work for me, unfortunatly it isnt my laptop its a friends, if it was mine i would have been on the phone to mjicrosoft or somthing complaining bout this.

i have changed boot device to the CD/DVD drive. ive tried booting in safe mode that does the same thing, ive tried almost everything to my expertice.
 

A:Black screen with movable cursor problem!

6 more replies
Answer Match 104.16%

Hi - I'm looking at a PC for a friend and the Windows 8 PC is currently having the following issue:

1 - PC starts up and gets to the user login screen OK

2 - You can enter the user password, and then after that the screen goes black and remains black (i.e. no desktop appears). There's no task bar across the bottom of the screen, but the cursor shows and is moveable around the screen but neither left or right click does anything.

3 - An application from a company called IObit displays a 'Performance Monitor' window - application looks to be 'Advanced SystemCare'

4 - After a short time an error appeares - "Installservices - Server execution failed"

5 - From this point onward, the PC appears to be useless - you can't use or see any icons, no menu's appear if you click - left or right click.

I thought the monitor might only be showing part of the desktop but I'm not sure how to check that?

Any other ideas?

Unfortunately my friend can't find his windows 8 disk so i can't boot from that.

Does anyone know where i could download a windows 8 set of files to create a bootable USB/DVD to run some sort of repair?

Thanks in advance or any help

Whitters

A:Black Screen, no task bar but cursor is movable

link to ms download in my sig below

3 more replies
Answer Match 104.16%

I was having some trouble with the firewall (could not start the service), I then tried to do a restore but got an error. After reading some topics on these forums I did a clean boot followed by a SFC scan. The scan came back saying there were some errors so I rebooted so I could see the resulting log file but now I can't get into windows.

Instead of the usual user login screen I get a black screen with a movable cursor. No commands seem to work (shift+f10 or ctrl+alt+del) I have tried regular safe mode, I have tried with networking and with command prompt but they all lead to the same black screen with movable cursor (the resolution on the cursor changes tho).

I've tried using every recovery option available; every option on the default manufacturer software except restoring to factory condition, I've tried using system restore (gives error 0x8007002), two types of hardware diagnostics both of which say nothing is wrong, every repair option on a vista (and win7) cd, I've every managed to make a live win7 cd booting from which yields the same black screen. I've also tried using an ubuntu live cd but that didn't get me anywhere.

If I had anywhere to put the contents of the nearly full 500GB drive I would have reset to factory defaults by now but can't. I'm at the end of my rope here and need some help.

A:Black screen with movable cursor (vista x64)

Hi tole,

I appreciate the technical expertise and the steps that have been done. We check if the computer is able to boot in Last known good configuration and check if it works: http://www.vistax64.com/tutorials/88...ot-options.htm

Please post the results.

6 more replies
Answer Match 104.16%

Hi
I have a computer that operates on windows vista.
I turn it on and it takes about 30 seconds for the monitor to come out of sleep, another 30 seconds for the mouse to appear and then that's it. Nothing else.
If i press ctrl-alt-del the blue circle (the timer?) comes up, flashes on and off then goes off again. Same with esc and f8.
I can move the cursor about but that's all I can do.
I've put my windows vista home premium disk in to see if I can just re install or repair but i get nothing. The blue circle appears for a moment, flashes then stops.
I've tried the disk in both drives but nothing happens with either. Any ideas?
It hasn't been working for a long time and I miss my beautiful pc with all my photos on it.
 

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Answer Match 102.9%

Laptop (Acer Aspire 9410) with Vista Home Premium.

Before it all happened:
- Removed 2 512 MB memory sticks and inserted a 2GB memory stick. Did a restart. It worked perfectly. The specs showed that my laptop now has 2 GB of RAM.
- Decided to clean up the hard drive a bit by uninstalling some programs/applications that I no longer used (media players, toolbars, etc.). I was using "Total Uninstall 4" to do this. During the process, I deleted some registry keys associated with a media player.

First sign of trouble:
- None of my shortcuts were working. I went to start menu to open my disk defrag and disk cleaner, as a finishing touch to cleaning my hard drive space, but received errors stating that the shortcuts did not link to the programs. Then I found out none of my shortcuts, whether they were in the start menu, start toolbar, or on my desktop, linked properly. Decided to do a restart.

Problem:
- Restarted. It gets pass the BIOS screen information and the windows loading screen. However, before it reaches the Welcome screen (with the accounts), the screen is just black. I see the white cursor in the middle, and I am able to move it. Nothing else appears.
- I cannot open the task manager.

What I have tried so far:
- Pressed F8 and selected 'Repair Your Computer'. Did the "Startup Repair," "Windows Memory Diagnostic Tool." Both detected no problems.
- Pressed F8 and tried "Safe Mode," "Enable low-resolution vide... Read more

A:Black screen, movable cursor, save files?

There are 4 basic causes of black screen events in Windows:
- dead/dying hard drive (doesn't usually have a cursor)
- bad video drivers.
- registry errors
- driver issues (beyond the video drivers)

Since you're not able to get into Safe Mode, it's probably either one of the boot/system start services or the registry entries associated with that (and I'd tend to rule out the video drivers since they'd be isolated out by the Safe Mode boot).

The most likely fix here is to use System Restore (from the Startup Repair menu) to restore your system to a date just prior to your "cleanup".

Beyond that, it's gonna be difficult to fix otherwise, as you'll have to replace registry keys and drivers while outside of Windows.

I haven't used Total Uninstall in a long time, but doesn't it have a save/restore function? Maybe that will contain necessary restore points if the System Restore doesn't work.

You can retrieve your files by slaving the hard drive to another system using a tool like this ($32 US): http://www.cooldrives.com/saandidehadr1.html
I've got one for my personal use, and we have them at work also.

2 more replies
Answer Match 102.9%

A couple of days ago, I shut down my Yoga 2 13 Laptop and shut the lid. The next day, I opened the lid, and pressed the power button to turn it back on. Now, all I get is a black screen and if I touch the screen or touchpad, I can see the cursor move. I can boot into safe mode and see the menu options there. I get the same black screen if I reboot with an external HDMI monitor attached. On a couple of occasions, I have seen a message that said something like 'Windows failed to load...' and I think it attempted a reboot from there. I see the Lenovo splash screen, then the screen goes black. The power button is steady on. If I close the lid, the power light starts to blink as if it were asleep. When I open the lid, I see the Lenovo splash screen, but the screen goes black. I have tried the following:doing a system restore to two different restore pointsused Startup repair to attempt to fix with no luck disconnected battery Any thoughts as to what the problem might be and what to do to fix it? Or any additional troubleshooting advice? Thank you, Skordy

A:Yoga 2 13 Laptop black screen with movable cursor

Hi Skordy18 , 
 
Welcome to the Community Forums.
 
As same issue when even on safe mode most likely indicate corrupted start up files. 
 
You can use a recovery disc ( if you manage to create one before it happened ) or any similar versions of Windows to lauch repair . If all options of advance repair have been exhausted and the repair would not work , consider backing up your files (either removing the harddrive and placed on an external harddrive enclosure to be backed up on another pc or loading a rescue media to boot from).
 
One key recovery would always be the last option as it would delete everything and reimage the machine back considering if this is a software issue with Windows.
Running hardware diagnostics can also help.
 
Update us how things go.
 
Regards

1 more replies
Answer Match 101.64%

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!
-Ron

A:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

5 more replies
Answer Match 101.64%

hey guys,
i have recently tried manually getting rid of a Vundo trojan named ddccd.dll and during removal i was advised to disable the automatic Recovery Points thing, which i did...
now after i re booted into normal mode to get the HJT Log for another forum since they requested one my Kernel Loads with no problem but once after the fancy loading screen a black screen with my cursor appears and i can move my cursor cannot access C-A-D my keyboard input does nothing and the only way out of it is a Hot Restart...
i have tried absolutely every possible way i can figure, first i tried booting back into any of the safemodes which all of them fail with the same problem also my vista CD works to the part when i go to Re-Install it tells me a file is missing or something like that which causes the setup to fail
i have been in the recovery section and done the start up recovery which reports that windows boots successfully... well it doesnt....
i have done a memory diagnostic since google kinda advised me do that but nothing was found and then theres another thing in the Vista CD Cmd
i have tried the command chkdsk /f and chkdsk /f /b but none work it turns around and tells me it fails as the disk is write protected...
im seriously screwed now i cant do jack i can access my bios obviously but that doesnt help me much further, this is my dads system now hes running 2003 so i cant do a recovery disk from his system either.... the system restore option is no option as there are no previo... Read more

A:Vista Enterprise Stuck At Black Screen With Movable Cursor

Hi whapster,You should refrain from asking for help from others, while you are being instructed by another Malware removal team.It is a waste of both forums time and resources.Perhaps you should present your original helpers with your problem, because BC doesn't know what steps have been taken up to this point.I see you have a HJT log posted in the Misplaced HijackThis Logs forum.If you wish to have your HJT log analyzed, follow the instructions in the reply to your Misplaced HJT log Here.At this point, our HJT Team should be the only members that you take advice from, until they have verified your log as clean.This topic will now be closed, since you have an open log posted. If you have any questions, feel free to send me a PM.

1 more replies
Answer Match 101.64%

Greetings!

I sincerely hope that someone here can help me. I had a windows update that would not install (got stuck at part 3, 0%) after about 8 hrs I went ahead and turned off and restarted the computer. I could get into windows, but it was super slow. I restarted in "plain" safe mode and everything work fine. I ran MBAM and AVAST and they did not find anything. I restarted in safe mode with networking (to update the scanners just in case) and the system again ran super slow. I was able to update MBAM after about 4-5 hours, so i restarted in plain safe mode, ran MBAM still found nothing. I ran windows defender and found nothing. I tried safe mode with networking, still super slow. I decided that perhaps it was the windows update that was the issue, and i used safe mode to restore the computer to a date prior to the update. This caused a NEW problem. Now I will go through POST just fine, see the windows green bar just fine, flash the windows logo screen ok...but instead of seeing the log in page I will get a black screen with a movable cursor. This occurs even if safe mode is selected (any variety).
On the black screen with movable cursor (arrow) after POST and before the log in screen I have tried:
Ctrl-Alt-Delete (nothing happens)
Pressing shift 5 times (this brings up the sticky keys dialogue box)
Pressing the windows button on the keyboard (nothing happens)

I restarted the computer and used f8 to enter the "advanced" start up options. Here ar... Read more

A:Black screen of death with movable cursor after system restore

Pull out the hard drive and put it aside for now. Get a new drive and install it. Load Windows fresh. Apply all the drivers and Windows updates. Install the old drive as a second drive and recover your important files that way
 

4 more replies
Answer Match 100.8%

its 1 year 7 months old it starts goes to windows error recovery after choosing start windows normally it then goes to black screen and moveable cursor and is stuck their can anyone help me or is it time to get a new laptop?

A:laptop-satellite c660-120 starts up black screen and movable cursor

Hi and welcome to Seven Forums! Have you tried to start Windows into Safe Mode pressing F8 after BIOS messages?

2 more replies
Answer Match 99.54%

Hi,
 
I have a 4 year old Windows 7 laptop which has suddenly started playing up. Last night, I received a runtime error, which when I clicked OK shut down Explorer and removed the start bar from my screen. I was unable to get it back or to make my laptop restart via ctrl+alt+delete. When I forced a restart by removing the battery, I ended up with a black screen with a movable mouse cursor. The same happened when I tried to boot into safe mode, but with the standard 'Safe Mode' text in each screen corner, and Microsoft ® Windows ® (Build 7601: Service Pack 1) at the top edge of the screen.
 
Can anyone provide any help to revive my ailing laptop?
 
Thanks,

Steve

A:Laptop won't boot properly, persistent black screen with movable mouse cursor

An update on the situation as it's been a day.
 
I can't bring up standard desktop in safe mode, or by holding F8 and selecting the low resolution option. Weirdly, I can activate sticky keys, and can see the standard windows sticky keys dialogue box which pops up when you hit shift 5 times in a row.
 
There are plenty of 'try this' suggestions when I google the issue, but I'm holding off on trying anything at the moment, as I'm hoping the experts here will be awesome.
 
Cheers!

74 more replies
Answer Match 99.54%

Hi everyone, thank you in advance for reading and replying to this thread. I have a 6.5-year-old Sony Vaio VGN-CS series with a Windows Vista Home Basic O/S. I'm sorry for not being able to give the full specs of the laptop as it is now completely unbootable, but I believe it has a Core 2 Duo processor, 3-4 GB RAM (I remember upgrading it but not sure how much), Mobile Intel? Graphics Media Accelerator, and 250GB of storage. I also partitioned the drives to two (Drive C and another drive). The battery had some physical damage, so I've been using the laptop with the power plug instead.The laptop itself has had numerous booting problems in the past, but it has always been resolved by going to the Recovery Centre and restoring the C Drive to its original factory setting while my data is safe in the partitioned drive. However, I couldn't access the Recovery Centre this time.Here is the chronology of the problem:- Opened laptop, usual LED lighting up and whirring sounds coming from the machines.- Received a warning that Windows failed to start and that I should either "Launch Startup Repair (Recommended)" or "Start Windows Normally".- Chose "Launch Startup Repair", and there was the usual white DOS loading bar.- Screen turned black while LED and machines still working.- Moments later, the white cursor appeared and it was moveable.- The centre part of the laptop below the screen (where the inverter is more or less at) turned very, very h... Read more

More replies
Answer Match 96.18%

Hi, and thanks for any help.
After a clean install of Windows 7 64bit Ultimate everything works fine for a few weeks, then I get a message 'chrome.exe is corrupt' or 'DLS.exe is corrupt'; sometimes this is followed by a messge saying chkdsk will run on startup. When I next shutdown and restart the computer it runs chkdsk which seems to run OK, but then goes to a black screen with movable cursor. No way of getting into Windows, choosing Safe mode etc. I can go in with Knoppix and rescue files, but nothing seems to work except a clean reinstall.
I've tried:
- Reinstalling Google Chrome when corrupt file message appears;
- Full system scans (running Kaspersky, which found nothing);
- Registry cleanup with Registry Mechanic, which found plenty but didn't stop the problem;
- Using an alternative Windows 7 installation disk;
- Replacing the hard drive.
We've had to do a clean reinstall 5 times on the last 2 months. DLS.exe seems to run my Dymo Labelwriter printer, so I haven't installed this and now run it from a laptop. After reinstalling again today I'll try not running Google Chrome in case it's causing a problem.
All I can think of trying next is a new graphics card; new motherboard; new computer???

Thanks for reading,
Kunzang
 

A:Black screnn with movable cursor after chkdsk or windows repair

Frequent file-corruption usually indicates bad ram or a failing hard-drive, so you need to test both.

Test the ram with Memtest86 (you need to make a CD from the ISO-file download then boot your PC from it): http://www.memtest86.com/
Download the first link on the Dowload page: ISO Image for Creating a Bootable CD
Run the ram test for at least 5 passes.

Test the hard drive with Seagate SeaTools for DOS (again, make a CD from the ISO CD-image file, then boot PC from it): http://www.seagate.com/ww/v/index.j...toid=480bd20cacdec010VgnVCM100000dd04090aRCRD

(Seagate SeaTools can be used to test any brand of hard drive).
 

2 more replies
Answer Match 87.36%

Hello,

I have a Windows 7 Home Premium 64bit machine that boots only to a black screen, with a movable mouse pointer.

I have tried all the various modes. I've tried system restore but it only points to a restore point from 2010. I've tried startup repair. I've manually rolled the registry back to about a week ago, but it still has the same problem. I'm not sure what else to do.

I've also tried to hood the HDD externally to another PC. When attempting to access the drive I get Access Denied errors. After taking ownership of the files I was able to see them, but it didn't resolve any issues. Attemping to hook the HDD to any other PC's or user accounts provides the same permission errors. Hope that helps some.

Any halp is appreciated. Thank you.

***Note: Right now I am running this command from the command prompt in the recovery console. icacls * /T /Q /C /RESET

A:Black Screen Movable Mouse. Windows 7 64

***Note: Right now I am running this command from the command prompt in the recovery console. icacls * /T /Q /C /RESET

66 more replies
Answer Match 85.68%

I was directed to move this discussion, below, from the Hijackthis-log forum to this forum.

http://www.techsupportforum.com/secu...mely-slow.html

The basic issue is that my system is running excruciatingly slowly. In safe mode, though, it runs fine. I have tried the suggestions that I have received in the hijackthis forum over the last three weeks, but to no avail.

I can copy content from the hijackthis forum here, if necessary.

Any idea as how to proceed from here?

Thanks,
Bob

A:Windows XP SP2 system running extremely slowly

Please give the details of your system . . How much RAM in particular

8 more replies
Answer Match 85.68%

Here's a challenge for all of you that I hope you can solve!

Basically, I have some new hardware after my system wouldn't POST, send video, or anything else. I recently replaced CPU, hard drive (upgraded), and CD drive.

While re-installing windows xp, I noticed first signs of trouble: formatting takes so incredibly long (about 1% every half hour) that I did the quick format. I let it install over night (yes, it took that long), and even after windows installed, it takes on average about 1/2 hour to boot. Point is: my computer runs far too slow for its specs:

Athlon XP 2200+
Asus A7V333 (768 MB PC2700, in 512 MB and 256 MB DIMMs) w/ latest BIOS (just updated)
WD Caviar WD1200JB (new)
NVIDIA Quadro 4 900
Sundry other usual devices (CD, network, sound)

First.. how can I troubleshoot this problem if I can't even get into an OS? Second, obviously the big thing seems to be a hardware issue. I'm thinking mobo. but before I rush out and buy a new mobo, I wanted to ask you all what you think.

Let's discuss!!!!

A:bizarre: windows xp running *extremely* slowly

Well the first thing I would do would be to clear the cmos.

Then I'd be checking to see what the temp of the CPU is running at in the bios, if indeed it has that option.

8 more replies
Answer Match 84.84%

Hi helpers,

Relatively new to forums. Just having massive issues with XP and iTunes etc. running really slowly of late. I think it may have something to do with the new iTunes update but obviously i'm not sure, that's why i've come here.
What do I need to do to start off?

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model MM061
System Type X86-based PC
Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1828 Mhz
BIOS Version/Date Dell Inc. A12, 12/18/2006
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Total Physical Memory 1,024.00 MB
Available Physical Memory 399.43 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.40 GB

Hope you can help,

Cheers,
Sam

A:Windows XP and Programs Running Extremely Slowly - especially iTunes

I've never had any problems with iTunes, but have had machines slow down when they've become cluttered with superfluous junk: remnants of "uninstalled" apps, internet temp files, cache, history, too many background apps running, and the like.

iTunes may be your problem, but I'd bet on a machine that that just needs to be cleaned up a bit. CCleaner might make the job easier for you.

12 more replies
Answer Match 84.84%

Hello,
I have a duo centrino PC running windows vista. My laptop was working well up until last week when I shut down the computer without any problems. The next time I started it, I noticed it was running EXTREMELY slowly and It was taking 10 to 15 minutes to start basic programs such as internet explorer or word. I tried running McAfee figuring the computer may have acquired a virus. When I would try to run a full scan, it would give me an error saying that a file was missing and the scan could not be run. So I figured the computer had a virus. I went to safemode and the computer runs with good speed in safemode. I tried to reinstall McAfee but it can not be installed in safemode. I tried installing it in regular mode but when I click on setup file, nothing happens. Could it be that a virus is preventing me from installing McAfee? The fact that the operating speed is good in safe mode but extremely slow in regular mode be related to a virus? Would really appreciate your input on how I can get my computer back. Please see the DDs.txt log as well the zip file that was rquested from me. Really appreciate your help.

DDS (Ver_09-12-01.01) - NTFSx86 NETWORK
Run by sarmin at 19:28:50.88 on Thu 02/04/2010
Internet Explorer: 8.0.6001.18865
Microsoft? Windows Vista? Home Basic 6.0.6002.2.1252.1.1033.18.3545.2848 [GMT -8:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *enabled* (Updated) {222A897C-5018-402e-943F-7E... Read more

A:Windows Vista running EXTREMELY slowly suddenly

Hi cavemansurgeon
Sorry for the late reply
Have you made any progress ?

1 more replies
Answer Match 84.84%

Hello,
I have a duo centrino PC running windows vista. My laptop was working well up until last week when I shut down the computer without any problems. The next time I started it, I noticed it was running EXTREMELY slowly and It was taking 10 to 15 minutes to start basic programs such as internet explorer or word. I tried running McAfee figuring the computer may have acquired a virus. When I would try to run a full scan, it would give me an error saying that a file was missing and the scan could not be run. So I figured the computer had a virus. I went to safemode and the computer runs with good speed in safemode. I tried to reinstall McAfee but it can not be installed in safemode. I tried installing it in regular mode but when I click on setup file, nothing happens. Could it be that a virus is preventing me from installing McAfee? The fact that the operating speed is good in safe mode but extremely slow in regular mode be related to a virus? Would really appreciate your input on how I can get my computer back.

A:Windows Vista running EXTREMELY slowly suddenly

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

1 more replies
Answer Match 84%

 
So I built a new PC a couple of days ago, and everything has been running fine until recently. It started with my PC hanging on a blackscreen upon booting up. I believe it had something to do with a registry clean that I performed with CCleaner early.. After restoring my registry from a backup, I am now able to boot into Normal Mode again, but I am still unsure of what the cause was exactly. Also, is it recommended to run registry cleaning scans or should I just leave the registry alone?
My system specs:
Intel Core i5 4670K Haswel
GTX760
Asrock z87 Extreme4
8 gigs mushkin ram 1066
Windows 7 64-bit
I don't know if this will help, but I will include the two registry keys(copied from notepad) that I backed-up before running CCleaner:Key 1:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\SharedDLLs]
"C:\\Windows\\Microsoft.NET\\Framework\\v1.0.3705\\system.enterpriseservices.dll"=dword:00001000
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\SharedDLLs]
"C:\\Windows\\Microsoft.NET\\Framework\\v1.0.3705\\mscorrc.dll"=dword:00001000
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\SharedDLLs]
"C:\\Windows\\Microsoft.NET\\Framework\\v1.0.3705\\mscordbi.dll"=dword:00001000
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\SharedDLLs]
"C:\\Windows\\Microsoft.NET\\Framework\\v1.0.3705\\mscorsec.dll"=dword:00001000
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\Curre... Read more

A:Windows 7 won't boot in normal mode (Black screen with movable curser after wind

FWIW:
 
Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons
 
Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.
 
 Per http://en.wikipedia.org/wiki/Windows_Registry , “the Windows registry stores all application settings in one logical repository (but a number of discrete files) and in a standardized form.  The registry contains important configuration information for the operating system, for installed applications as well as individual settings for each user and application. A careless change to the operating system configuration in the registry could cause irreversible damage, so it is usually only installer programs which perform changes to the registry database during installation/configuration and removal.  If a user wants to edit the registry manually, Microsoft recommends that a backup of the registry is performed before the change.  Editing the registry is sometimes necessary when working around Windows-specific issues e.g. problems when logging onto a domain can be resolved by editing the registry.  The Windows registry can be edited manually using programs such as regedit.exe, although these tools do not expose some of registry's metadata such as the last modified date.”
 
Per http://en.wikipedia.org/wiki/Registry_cleaner :  “A registry cl... Read more

1 more replies
Answer Match 83.16%

I have an HP notebook, bought with Win 8, but not used for a year. Now being used. Installed Win 8.1 no problem. Anti-virus, and a few other programs, no problem. Yesterday Classic Shell (the popular 'bring back the Start menu' 3rd party item), again no problem.
But today, after normal power off, power on produced only an IMMEDIATE black screen, with just a lonely flashing cursor. So not really a boot up. Yet the mouse could move the cursor normally. And weirdly, no keys worked -- except 4 of the function keys.

No powering off/powering on then using F2 or F8, had any effect. Nor did CTRL-ALT-DEL.

So I don't see any diagnosis path, as I am clearly kind of in Windows, but kind of not!
(hence I am typing this on my previous machine)

The only faint clue I can think of is that the last thing I recall doing before this, was to briefly connect an external hard disk. But one that was working normally just before on my other machine. And anyway, I have now disconnected it.
Or could Classic Shell be the culprit, I wonder?

Any ideas, please?

A:power on gives blank screen but with movable cursor

Last time that happened to me, it was because of wrong GPU drivers.

6 more replies
Answer Match 83.16%

Hi all,

I've caused a problem which is proving to be difficult for me to fix.

My laptop experienced a BSOD which resulted in me being able to log in only to be met with a blank screen with a movable cursor, which I resolved using a System Restore.

Following this I tried to identify the cause for another issue caused by the BSOD which was the replacement of icons on the log in screen by square-shaped outlines. I ended up opening Device Manager and then Display Adapters, where I disabled one of the graphics processors (GT 610M). I restarted the laptop after doing this and since then it has been able to progress past the teal Windows logo and spinning circle but not to the log in screen as a blank screen with a cursor appears instead.

I've tried using refreshing, System Restore, Startup Repair and enabling Safe Mode but none of these have been able to work or in the case of Safe Mode the blank screen still appears.

More replies
Answer Match 81.48%

My aunt gave me her laptop to fix and i haven't had a solution because the repair your computer with you press f8 doesn't load. My last computer had this problem (blue screen with cursor) and i was able to fix it with a forum website i found. So i thought i would use sevenforums to help me this time. So when i click repair your computer it starts to load then goes to the blue screen then a small black cmd box pops up for 1 second then its back to just the movable cursor with a blue background.

More replies
Answer Match 81.06%

Hi,
 
I ran Malwarebytes anti malware on my laptop and it worked a treat, so did the same to my mums laptop.
Hers however came up with over 1000 infected files and i stupidly just clicked fix, then when that had finished i clicked restart as a reboot was required to complete the process.
I didnt save the log that came up so dont think I will be able to tell you what i deleted, unless there is some way of recovering this.
Anyway, when i turn it on all i get is a black screen, i can run it in safe mode but does the same.
I have no idea about dos and need some help to get this back up and running.
Thanks

A:Black screen with cursor after running malwarebytes

Welcome aboard
 
I'll report this topic to appropriate helpers.
1. Please let us know what Windows version you have and if it's 32- or 64-bit.
2. Is the computer bootable in any mode?
Hold on there....

10 more replies
Answer Match 81.06%

I'm having same problem. In this computer #1 I ran free version with deep scan. Bought Pro version & ran on #2 with quick scan. Rebooted. No problem. Difference?

A:Another Black screen with cursor after running malwarebytes

No problem with pro version. Same problem as KingStu 81 with free version on computer #1
Thank you for your help. I'll do the actions recommended for him
Did part of them. I rebooted in safe mode. Flashing black cursor only. Rebooted in safe mode & tapped F10. Got to home page. Stuck here because no cursor. Please help

1 more replies
Answer Match 81.06%

After running Malwarebytes and clicking to remove 2 trojans that were found, it said to restart the computer.  Upon restarting, it said Microsoft Update ( office 2010) or something like that. Startup repair, system restore do not work.  I was able to run the Farber Recovery tool through the command prompt.  I noticed the following line, but have no idea what any of it means.  (C:\Windows\SysWOW64\explorer.exe IS MISSING <==== ATTENTION!.)
 
Attached is the full log from that scan:
 
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 11-04-2013 (ATTENTION: FRST version is 107 days old)
Ran by SYSTEM at 27-07-2013 23:13:07
Running from D:\
Windows 7 Professional   (X64) OS Language: English(US)
The current controlset is ControlSet002
==================== Registry (Whitelisted) ===================
HKLM\...\Run: [DellStage] "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup [207350 2011-01-25] ()
HKLM\...\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe" [x]
HKLM\...\Run: [Logitech Download Assistant] C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch [1832760 2012-09-20] (Logitech, Inc.)
HKLM-x32\...\Run: []  [x]
HKLM-x32\...\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [958576 2013-04-04] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Adobe ... Read more

A:Black screen with cursor after running Malwarebytes

hippiepaws, to Bleeping Computer.
My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.
Some things to remember while we are working together.
Do not run any other tool untill instructed to do so!
Please do not attach logs or put logs in code or quote boxes (unless explicitly asked to)
Tell me about any problems that have occurred during the fix.
Tell me of any other symptoms you may be having as these can also help.
Do not run anything while running a fix.
If you don't understand a step, please ask for clarification before continuing with any future steps.
Click on the Watch Topic button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Note to others: The instructions here are intended for the person who began this topic. If you need help, please create your own topic in the appropriate forum.FRST
Boot back into System Recovery Options and run FRST.
Type the following in the edit box after "Search:"explorer.exe
Click Search button and post the log (Search.txt) it makes to your reply.

33 more replies
Answer Match 81.06%

Hello, I have a problem with my computer after running combofix. It was able to finish its scanning and rebooted afterwards. After it rebooted, the black screen came out with a movable cursor. I tried pressing ctrl+alt+delete and tried to run explorer.exe, it responds I don't have permission. I also tried running with safemode and its still the same. There is a black screen. Also tried system restore but I get errors due to some files deleted. I am running a Windows 7 Ultimate (x86) This is the result of FRST Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version:05-03-2016 01Ran by SYSTEM on MININT-IS4167T (12-03-2016 20:25:33)Running from f:\Platform: Windows 7 Ultimate (X86) Language: English (United States)Internet Explorer Version 8Boot Mode: RecoveryDefault: ControlSet001ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log. Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/ ==================== Registry (Whitelisted) =========================== (If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.) HKLM\...\Run: [GrooveMonitor] => C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe [31016 2006-10-27] (Microsoft Corporation)HKLM\...\Run: [StartCCC] => C:\Program Files\ATI Technologies\ATI.ACE\Co... Read more

A:Black screen with cursor after running Combofix

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.
 
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===
 
Press the windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
 
Please copy the entire contents of the code box below to the a new file.
 
 
Start
 
CreateRestorePoint:
EmptyTemp:
CloseProcesses:
 
HKLM\...\Run: [combofix] => C:\ComboFix\Combobatch.bat [8272 2016-03-12] ()
HKLM\...\RunOnce: [combofix] => C:\ComboFix\CF15900.3XE /c C:\ComboFixCombobatch.bat
HKLM\...\runonceex: [flags] => 8
Winlogon\Notify\DfLogon: LogonDll.dll [X]
S3 catchme; \??\C:\Users\LIZA\AppData\Local\Temp\catchme.sys [X]
C:\ComboFix\Combobatch.bat
C:\ComboFix
C:\Users\LIZA\Downloads\ComboFix.exe
C:\Windows\PEV.exe
C:\Windows\MBR.exe
C:\Windows\NIRCMD.exe
C:\Windows\SWREG.exe
C:\Windows\SWSC.exe
C:\Windows\sed.exe
C:\Windows\grep.exe
C:\Windows\zip.exe
C:\ProgramData\msollju.exe
C:\Windows\MEMORY.DMP
 
End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.
 
Run FRST and click Fix only once and wait.
 
Restart the computer normally to reset the registry.
 
The tool will create a log (Fixlog.txt) please post i... Read more

8 more replies
Answer Match 78.96%

Hello again
I have a Gateway FX6710 running Win 7. today I updated my Kodak AIO ESP9 printer. Shortly afterward on a restart I found that Outllook 2007 would not startup, an error message popped up stating it was unable to access it in so many words. I went and did a sys restore to yesterdays date. It went through the process of restoring and then shutdown. On the restart it went to the initial startup and stopped just short of my welcome page. All it showed was a black screen with the curser which was movable. I tried safe mode but did the same thing. I read something about tapping the shift key 5 times to bring up a Sticky Notes box asking if I wanted it to startup. That did bring up the Sticky Notes box.
. No matter if I selected yes or no for Sticky Notes to start I still can't get past the black screen.

Any ideas??
The computer came with Vista but shortly afterward did clean install of windows 7 64 bit

Thanks

A:Black screen with movable curser

Through the F8 key and accessing system Restore I was able to get the computer back up (although it took a few tries). Still having issue with Outlook 2007 not starting. I could use some help in repairing it and or saving my profile settings Thanks

5 more replies
Answer Match 78.12%

My computer is running extremely slowly--to the point that when I downloaded the newest update on Norton Antivirus and started a scan, in 75 minutes it has only scanned 33 files (!). The CPU is consistently at 99% or 100%. The main items taking up the CPU are windows explorer (between 55%-70%) and dadtray.exe (20%-35%). According to windows task manager, there are no other applications running besides the scan and mozilla (which is 3-5%). Dadtray is apparently a necessary dell component for internet usage. So what's going on? What can I delete? How can I even check for viruses?
 

A:Running Extremely Slowly, CPU at 99% or 100%

12 more replies
Answer Match 78.12%

I have three computers that are running XP pro that begin boot-up, show the xp logo and green scrolling bar, then go to a black screen with a white arrow cursor that is movable--I have tried safe mode--same thing--have tried tp do a repair using the OEM cd--nothing helps, still can't boot.

A:black screen with movable white arrow

Does all of the 3 computers does that?

4 more replies
Answer Match 77.28%

Logfile of HijackThis v1.99.1
Scan saved at 7:10:22 PM, on 1/27/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\RGF2aWQgS2V0dGxlcg\command.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\Network Monitor\netmon.exe
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\windows\winsysban3.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wgse.exe
C:\Program Files\winupdates\winupdates.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\ncxmsr.exe
C:\WINDOWS\system32\ncxmsr.exe
C:\Program Files\Common Files\VCClient\VCClient.exe
C:\PROGRA~1\COMMON~1\rmqk\rmqkm.exe
C:\PROGRA~1\COMMON~1\rmqk\rmqka.exe
C... Read more

A:computer running extremely slowly... HJT

12 more replies
Answer Match 77.28%

I'm trying to resolve a slowdown problem on a client's PC. I have downloaded and run latest Adaware, Spybot and CWShredder. They have a DSL connection, but at times download speed is less than 10k. Other PC's on same network are getting 60K and more.

The system will not do Windows update, nor will it allow an update of Norton definitions.

Folowing is the HJT log

Logfile of HijackThis v1.99.1
Scan saved at 4:47:56 PM, on 10/10/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\System32\pctspk.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\ZipToA.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
C:\WINNT\system32\EXSHOW95.EXE
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe
C:\WINNT\system32\EXSHOW.EXE
C:\Program Files\Hewlett-Packard\AiO\hp officejet g series\Bin\hpoavn07.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\h... Read more

A:Computer - especially IE running extremely slowly

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Please download Ewido Security Suite at http://www.ewido.net/en/download/.

1. Install Ewido Security Suite.
2. When installing, under 'Additional Options' uncheck:
* Install background guard
* Install scan via context menu
3. Launch Ewido, there should be an icon on your desktop, double click it.
4. The program will now open to the main screen.
5. When you run Ewido for the first time, you will get a warning 'Database could not be found!'. Click OK. We will fix this in a moment.
6. You will need to update Ewido to the latest definition files.
* On the left hand side of the main screen click upda... Read more

8 more replies
Answer Match 77.28%

I am trying to figure out what is killing my parents computer. I know they need more RAM, but this is ridiculous....10-15 seconds gaps between switching pages. Some programs are for the grandkids, and I just went through and removed a lot of programs from the add/remove.

Any help is greatly appreciated.

Logfile of HijackThis v1.97.7
Scan saved at 11:22:24 PM, on 2/7/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\SonicWALL\SonicWALL VPN Client\IreIKE.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\SonicWALL\SonicWALL VPN Client\IPSecMon.exe
C:\WINNT\system32\drivers\KodakCCS.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\System32\ScsiAccess.EXE
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINNT\System32\SK9910DM.EXE
C:\WINNT\GWMDMMSG.exe
C:\PROGRA~1\Cacheman\Cacheman.exe
C:\WINNT\System32\RUNDLL32.EXE
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\WINNT\wanmpsvc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\WINNT\system32\ZoneLabs\vsmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Docu... Read more

A:XP running extremely slowly [Hijack log]

6 more replies
Answer Match 77.28%

My computer is running extremely slowly. It seems like it has way too many processes starting at startup. I can't seem to figure out what's causing all of these processes to start. Not sure if there's some malware issues or not either. Any help would be greatly appreciated. Here's my HiJackThis log:

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 10:46:04 AM, on 3/1/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18385)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\D-Link\DWA-125 revA\WZCSLDR2.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.freewebs.com/1060/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet... Read more

More replies
Answer Match 77.28%

This is a HJT log of my laptop using the analyzer. My laptop has been running very slowly, not only during boot but also during normal operation.

====================================================================
Log was analyzed using KRC HijackThis Analyzer - Updated on 8/4/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework... Read more

A:Laptop been running extremely slowly

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Make sure you downloaded, installed, updated and ran these programs already - Ad-aware, Spybot and Microsoft AntiSpyware. If you didn't, do them now. For more information, go to http://www.greyknight17.com/spyware.htm

Download PeperUninstall http://www.greyknight17.com/spy/PeperUninstall.exe. Make sure you are connected online to run this program. Run it once and reboot. Then run it again for the second time. Download PeperFix http://www.greyknight17.com/spy/PeperFix.exe and save it to your Desktop. Run it and click 'Find and Fix' (reboot if prompted).

Restart your computer and boot into Safe ... Read more

4 more replies
Answer Match 76.44%

My brother sent me a link which i ckicked and my computer has been running extremely slowly ever since. Takes forever to open pics either in Explorer or on the internet. It is also very slow when playing flv movies and other internet videos like youtube. The address bar showng what website i am keeps flickering constantly. i have run different anti spyware with no luck and and am now at my wits end

Please help, i am desperate

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.1.0
Run by Tendai at 5:02:00 on 2012-01-31
Microsoft? Windows Vista? Home Basic 6.0.6002.2.1252.44.1033.18.1917.254 [GMT 0:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system... Read more

A:Computer infected and running extremely slowly

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links.Link 1Link 2Link 3 1. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the r... Read more

24 more replies
Answer Match 76.44%

When I boot I end up with a black screen with just a mouse cursor that can still be moved. Safemode is the same.
I tried:
-repaired windows...
-I swapped out the video card...
-chkdsk'ed...
-I ran geek squad diagnostics which passed...
-hard drive test good....

I haven't tried reformatting yet. I really hate using that for all problems. It seems like its just hung up on something. Does anyone know what could be going on here? What other useful tips I can use?
 

A:WinXP Hangs -Got black screen w/movable mouse pointer

6 more replies
Answer Match 75.6%

Computer is frozen, black screen with movable mouse after splash logo. Same happens in safe mode. The log in screen never shows up. The computer sounds like its loading at that point, but nothing ever comes up. I can get into ubuntu. This happened after updating my graphics card nvidia. I have dual monitors. Windows 7 64 bit Home Premium, HP Pavilion p6107c Desktop. Please help me! Thanks!
 

A:Computer is frozen, black screen with movable mouse after splash logo.

bump
 

1 more replies
Answer Match 74.76%

Hi, hoping I can get some help with Windows 7 Ultimate on a PC I built myself (still have the official install disc), using an Intel chipset mobo with an i7 processor and an SSD for the C drive. I found similar problems by searching the forums, but the fixes in those threads didn’t work or didn’t apply to me.
The version of Windows I have is a Japanese version (32-bit, version 6.1.7601), I first tried posting to Microsoft’s Japanese support forums, but only got one reply and it wasn’t very helpful. So I’ll try and describe/translate my problem as best I can, and will try to Google the English equivalents of any onscreen text.
After a Windows Update, Exact Audio Copy (which I use for my own CDs) would no longer start for some reason.  I first tried reinstalling it, deleting its registry entries, and installing older versions, but it still wouldn’t start, so I then tried to use a Restore Point from before the Windows Update.
But Windows froze during the restore process on a blue screen with flower patterns, so after forcing a shutdown, Windows boots but the logon screen is all black with just a mouse pointer.  Same thing with the various safe modes, Enable Boot Logging, Enable low-resolution video (640x480), Last Known Good Configuration (advanced), Directory Services Restore Mode, and Debugging Mode.  All resulted in a black login screen with movable mouse pointer, so I don’t think it’s a problem with my video card... Read more

A:Black logon screen w/movable mouse pointer after failed system restore

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

57 more replies
Answer Match 74.76%

Hi, haven't been able to log in to my main PC since October. Keep getting a black logon screen after the Windows loading screen. I've Googled for solutions, posted on the Japanese Microsoft help forum, posted on bleepingcomputer.com, but no solutions have worked so far.

I've tried Safe Mode, Windows Restore, sfc /scannow, but nothing has worked. Not sure if anyone here has any other solutions, but thought I'd ask before I try paying Microsoft Japan for Premier Support.

Please see the bleepingcomputer.com thread for the circumstances for my problem and the specific solutions I've tried.
Black logon screen w/movable mouse pointer after failed system restore - Windows 7

I know it's a long read, but maybe doing a quick text search in the thread wouldn't take too much time, that way you could know if I've already tried a solution or not. Thanks in advance.

More replies
Answer Match 74.76%

Computer is a HTPC:
MSI E-350 APU/Mobo
8GB RAM
120 GB Kingston SSD

The computer hangs for a few minutes after the black "Starting Windows" screen and before the Logon screen appears. The mouse cursor is display and you can move it around all you want.

Last night, I was able to track down that it was the power service causing this issue, but i can't leave it permanatly disabled as the audio service depends on it.

Oh yea, it's happened after 2 completely fresh re-installs, after windows updates.

Any ideas? What can I do to further narrow this down? Thanks!

A:Hang on Bootup, Black screen w/ movable mouse, caused by power service

You have a SSD.. Is the firmware up to date?

9 more replies
Answer Match 74.76%

My acer laptop running windiws 7 and vista operating system suddenly stop to boot , it only boots and shows a black screen with movable mouse pointer before login , alt+ctrl+del shows nothing, it cant boot from the cd or recovery cd, i have tried to boot with the windows 7 and vista cd/dvd but still only goes to that black screen, tried alt+f10 this only gives me edit boot options for windows 7 , i have also tried to boot in safe mode but still the same issue, when i click on repair my computer after pressing f8 it still gives me that black screen .
Pliz help cause i want it to restore it to earlier settings or to reset to factory default state or to install a new windows 7 but it cant boot even from cd or dvd . thanks
 

More replies
Answer Match 74.76%

I went to my computer today, and it froze up. On attempt to open task manager, I got the blue screen and shut it down. When I started it up again, it took close to 45 minutes to an hour for it to start up fully. Explorer.exe brought up error messages constantly, then I also got a few from adobe, WerFault, and several AVG messages. Its finally up and running, and I was able to access the internet. I'm currently running a malware scan, but I doubt it will fix very much. I'm literally afraid to restart my computer again.

Ideas?
Thanks.
 

A:Extremely slow startup, explorer.exe running slowly and crashing

Yes, first as you state don't shut it down. Leaving it run won't hurt it, just shut off your monitor when you are finished for the evening.

Second, have you done any recent updating of drivers, etc.? If I read you correctly this is the first time this has happened, right?

How to find and post your Minidump Files:

My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don?t need to zip them, just attach as is. Please do us a favor and don?t Zip each one individually.
 

23 more replies
Answer Match 74.76%

I bought a new PC tonight, with a SATA drive that I've installed Windows on and an IDE drive. The IDE drive showed up during the Windows install, with both partitions appearing, and I can see them in My Computer. However, I can't access anything on the drives, instead I get an error message with something about an I/O device error. Booting takes around 10 minutes but when I unplug the drive I can boot in roughly 30 seconds.

Desperate for help, please guys. >_<
 

A:New computer running extremely slowly, can't access slave HD (I/O error)

15 more replies
Answer Match 73.92%

A week or so ago my email account was hacked and I had a few trojans. I spoke to a virus removal company who cleaned up my laptop but it's still running extremely slowly and wondered if anyone could help me.
 
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 11.0.9600.16521
Run by Gwen at 19:23:11 on 2014-03-17
#Option MBR scan  is disabled.
Microsoft Windows 7 Home Basic   6.1.7601.1.1252.44.1033.18.986.232 [GMT 0:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
AV: Kaspersky Anti-Virus *Enabled/Updated* {2EAA32A5-1EE1-1B22-95DA-337730C6E984}
SP: Kaspersky Anti-Virus *Enabled/Updated* {95CBD341-38DB-14AC-AF6A-08054B41A339}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe
C:\Program Files\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe
C:\Program Files\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe
C:\Windows\System32\WUDFHost.ex... Read more

A:Computer running extremely slowly, did have trojans and email account was hacked

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.  It seems that you were betrayed by scammers.  Add-/remove programmsClick on start-->control panel.Vista/7: Open Programs and FeaturesXP: Open add/remove programsSearch for and remove the following programsBomgar Button 13.1.2 [remote.techvedic.com]Close the window. &#... Read more

10 more replies
Answer Match 73.92%

Hi,

About a week ago I turned on my computer (Windows XP) and it took about an hour to load. Spyware Scans (Spybot Search and Destroy, AVG Anti-spyware, AdAware) which all came up clean.

I repaired Windows XP which didn't help, did disk error checks, and defragmented the computer, all of which didn't help. I've noticed some odd looking programs when I press ctrl+alt+del and sometimes one program is taking up 98% cpu usage. Once I stop that program the computer seems to work ok. Weirdly enough, the two programs that I stopped were aawservice (seems to be involved in AdAware) and one that's involved in Spybot.

Is this a spyware problem? And how do I get rid of some programs that are running on startup and which ones to get rid of?

Thanks in Advance!!

This is my Hijack this Logfile-

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:55:24 PM, on 30/04/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Hewlett-... Read more

A:[SOLVED] Computer Running Extremely Slowly and Unknown Programs Using up all Memory

Did you just uninstall McAfee recently? Did it happen around this time when you noticed the major slowdown? Go to your Add/Remove Programs panel and confirm that all your McAfee security related programs are uninstalled.

Go to Start->Run and type in notepad and hit OK. Then copy and paste the following into Notepad:

sc stop McDetect.exe
sc delete McDetect.exe
sc stop McTskshd.exe
sc delete McTskshd.exe
sc stop mcupdmgr.exe
sc delete mcupdmgr.exe
del delete.bat

Save the file as "delete.bat". Make sure to save it with the quotes. Double click on it.

Delete this folder:

c:\program files\mcafee.com\

Restart and see if there's any improvement.

4 more replies
Answer Match 73.08%

Hi,
OS Version: Microsoft Windows 7 home premium Service Pack 1, 64 bit
Processor: AMD 350 E 1.60ghz
RAM: 4 GB
Anit-Virus - Trend Micro Titanium (just expired)

Everything on the computer has recently started to run extremely slowly - response time to clicks in many seconds. Biggest issues seems to be when I open Chrome or Firefox, the response time for typing is extremely slow - often I will get the "(Not Responding)" in the title bar - but it catches up with itself after a few seconds. After rebooting the computer, opening Chrome, and checking task manager, there are 13 processes running for Chrome.exe. Same thing for Firefox processes when I run that.

hijack this file:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:47:37 PM, on 12/27/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16457)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\ArcadeWeb\tray.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\McAfee Security Scan\2.1.121\SSScheduler.exe
C:\Users\David\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Lenovo\YouCam\YCMMirage.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\EgisTec Port Locker\EgisPLTSR.exe
C... Read more

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Answer Match 72.66%

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

4 more replies
Answer Match 72.24%

Whenever the Windows loadscreen passes the screen goes black and I can move a cursor around the screen.
I have had this happen before and fixed it with bootrec.exe but I can't seem to get that to work this time...
Startup repair says it cannot help - Safe mode has the exact same black screen problem.
I have done chkdsk and sfc scannow - Didn't fix it.
When I boot into Kaspersky Rescue from a USB drive it mentions that I need to shut down windows properly before continuing. I would like to do this but I can't.
I have tried changing the active partition on information in some of these other threads - It didn't seem to work.
All disks are healthy according to the DISKPART and Partition Wizard. I have done the HP hardware diagnostic scans and everything comes up fine.

I see that a lot of the advice on the threads is to do a fresh install - Is it really broken beyond repair at this point?

Does anyone have any other ways I can try and fix this problem?

A:Black screen w/cursor after Windows load screen - Nothing fixes it

Hello saturnn and welcome to Seven Forums.

One of the Forum experts prepared this troubleshooting guide for Windows 7 failure to boot issues. Even though you've tried several of the suggested fixes I'd still go through the tutorial and try the steps in the order listed.

Troubleshooting Windows 7 Failure to Boot

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Answer Match 72.24%

Ok it all started when I ran Nod32 antivirus. I ran it because I had some viruses on my computer that I wanted to get rid of. After the scan there were 180 some detected objects that were quarantined or deleted. So then I restart my computer and after the windows xp logo there is just a black screen with no cursor. And after awhile the computer will just restart and try booting up again. I tried going into safe mode and safe mode with command prompt but I still get a black screen with no cursor. The last known good configuration doesn't work either. I'm pretty frustrated because I did nothing wrong. I am also having a feeling that nod32 might have quarantined some infected files that are essential for Windows Xp to boot. I also do not have any windows xp disks with me because I lost them a very long time ago. Is there anything I can do to fix my computer? Thanks.
 

A:Windows XP won't boot. Black screen with no cursor after the logo screen.

13 more replies
Answer Match 71.82%

hi for some reason my dell inspiron 1525 screen went black with a moving cursor when i turned it on..i dont want to reinstall because i have alot of important data on it.the same thing happens in safe mode, ive tried system repair,system restore,system image recovery
and diagnostic..i tried to to run sfc /scannow
but it says "there is a system repair pending which requires reboot to complete. Restart Windows and run sfc again.

I've restarted multiple times still the same result occurs
can any one help!!!?

also here is my log file results if it helps

A:Windows 7 black screen with cursor

hi there
if you have run the sfc scan several times and it does not find any violations have you run a virus/mailware scan? check for updates for your drivers graphics card etc. also a bios update check. also could you fill your specs out please so the forum readers can assist you better

9 more replies
Answer Match 71.82%

REASON
This happen last night i installed some Antivirus software from china.
This software is working , i have make some change about the work which will auto run when i login windows.I choose don't run them when i login windows as the software recommend i do it.
(i don't know is it the reason my PC gone black screen or not?)
PROBLEM
After 2~3hours later , my computer not working :
- I CAN start chrome , games etc ... but i CANT start Task manger when i press ctrl+alt+del . The windows bar also crash. (it maybe the explorer.exe problem? )
So I think it is just a normal crash and I reboot the computer.
But when I reboot my PC , normally it will have "Welcome Windows" and you need to Enter your password to login. But this page is gone , it just show a black screen with a cursor. When you press any button such as ctrl+alt+del , no any effect. This is the reason to start....
AND I TRIED...
I tried a lot of method to fix this although i'm not good at computer software.
I find many method from the internet and tried .
1. I tried to go to BIOS step and F9 Load Defaults boot device save and exit , reboot PC and not working.
2. I tried F8 and go to all save mode and all of them are not working. (Black screen with a cursor same with normal boot.)
3.I have installed "Bitdefender" before i installed the software from china. I haven't uninstall "Bit" . This "Bit" can run before login windows (press TAB and choose it) So i used &q... Read more

A:Windows 7 (black screen with a cursor)

I have new idea about this black screen error.
I remember that before I reboot my PC i'm going to Uninstall the software i don't need , Call "drivethelife 2012" which is using for update PC drive. But i think it was useless so I decided to Uninstall it. But it cant be uninstall and said it was using. So i want to open Task Manger to Close the "drivethelife 2012" but its not working.
The crash is starting with this moment.
Maybe this "drivethelife 2012" has the VIRUS to take down my computer?
I have go to "System Recovery Options " and used " System Image Recovery" to enter my files.
I Deleted "drivethelife 2012" from my documents and reboot . But it still going Black Screen.
The "Bit" also didn't find any VIRUS.

9 more replies
Answer Match 71.82%

hello,
i have my friends laptop and the system boots normally but after few sec i see only black screen with cursor. It is the same in all boot options it doesnt matter if i start system in safe mode or normal. I already scanned system partition with malwarebytes software and it did find only one thingy. Already tried to restore registry etc but it didnt help same as sfc / scannow etc. ( hdd is fine no bad sectors ). Few min ago i scanned it with frst. If some1 can help me with this problem i would really appreciate that.
 
thx in advance
 
ps sorry for my english ;)
 
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:13-06-2015
Ran by SYSTEM on MININT-I2GCQAE on 15-06-2015 13:17:25
Running from G:\
Platform: Windows 7 Home Premium (X64) OS Language: English (United States)
Internet Explorer Version 11
Boot Mode: Recovery
 
The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.
 
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
 
==================== Registry (Whitelisted) ==================
 
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
 
HKLM\...\Run: [RtHDVCpl] => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [10775584 2010-05-31] (Realtek Semiconducto... Read more

A:Windows 7 Black screen w/ cursor

Greetings lukey25 and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problem... Read more

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Answer Match 71.82%

While running windows 7 a few weeks ago my computer started running slowly so I restarted it and it would go to the windows 7 load bar than the next screen where its supposed to log onto my win 7 it just sits at a black screen with a cursor. I cannot ctrl-alt-del or anything . I've tried system restore it says I have none (and i know i did) and i've tried the recovery consol for windows says and says it finds no problems. Safe mode does the same to just sits at blank screen. I found someone on here might have had a great solution for my problem and it might be being caused by a virus.

I am on a dual boot (Win 7) with xp. I can get into xp and browse files on the drive windows 7 is installed in. Here is what someone suggested I do but i dont know how to use the security tab with xp or if I can do this with xp. ...

He wrote suggested...






Quote:
For those of you who are still struggling after some of the suggestions by other users, I have stumbled upon a solution that fixed my issues. I am a system administrator, running xp, visa and win 7 desktops, one day my vista and win 7 machines did the black screen and moving cursor thing. None of the cntrl + alt + dlt things quite worked for me, so I investigated a hard drive that was affected by this virus / malware by putting the hard drive into another machine that was working just perfectly. The thing I have found was that this virus / malware changes permissions and ownership, in vista and win 7 it tak... Read more

A:Windows black screen no cursor Win 7

or any other help on how I can get back into my windows 7.

3 more replies
Answer Match 71.82%

Hello, 
 
I have ran into some trouble getting a computer up and running.  When this computer came to me it was boot looping and windows would never start. I called Dell tech support and they came out to replace the hard Drive with a imaged drive and it worked fine. So apparently a software issue. However i would like to try and fix this instead of re-installing all the programs and migrating all the files. Also im afraid that if i migrate all the files the infection may just spread to the other HDD. 
 
After running system restore the computer now boots but stays on a black background and only a cursor shown. Ctrl alt delete does not bring up task manager. Ctrl alt esc does not work either. 
 
Windows Defender offline detected 
Reveton.v 
Obfuscator.acv
One tab
Neclu.o
Reveton!lnk
webcake
Rovnix.GG
Dealply
axpercle.l 
 
I was able to run FRST64.exe and generate a log which i have attached to this post. 
 
Also the HKEY_LOCALMACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell
is set to explorer.exe  so that doesn't seem to be the issue. 

A:Windows 7 Black screen and cursor only

Hello Conflict305 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the sa... Read more

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Answer Match 71.82%

ey guys, i got a problem very similar to this one  http://www.bleepingcomputer.com/forums/t/565585/windows-8-boots-up-with-a-black-screen-and-a-cursor/
 
i can still log in. everything is just fine(startscreen and stuff) but when i enter my password, the screen just goes black and the only thing i can do is moving the cursor around an opening the task manager. via the task manager i can open vaious programs but i cant run avira (i downloaded it afer i got infected, apparently it didnt help). also, onedrive got a syncronization problem and it says that the "app manager" wont run.
cant really draw any conclusions from this ._.
 
i did everything instructed in the post i mentiones above and i created 2 report files but that doesnt help me much so i decided to make my own post.
i was hoping someone might be able to help me! thanks in advance
 
yours mary126

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Answer Match 71.82%

Hi guys, I pretty much can't solve this issue so am seeking for some help :D
So basically after the windows logo it just goes on a black screen with my cursor.
I tried some various solutions on the web:
 
1. **ctrl+alt+del** is not working
2. **ctrl+shift+esc** is not working
3. **Sticky keys [shift x5]** does not show the ease of use link
4. **ctrl+u** only shows 6 check boxes
5. Used Windows Recovery disk and tried repair as well as command prompt [FRST] to get log and replace services.exe
6. Used [Anvi Rescue disk] to scan and repair
 
But so far none of these have worked.
Here is the log I received from FRST.
 
Hoping you guys can enlighten me.

A:Black Screen + Cursor Windows 7

Hello,
My name is Elise and I'll assist you with this issue. Can you please do the following, rerun FRST and type services.* in the Search box. Click the Search File(s) button. When finished it will create a log for you, please post its contents in your next reply.

5 more replies
Answer Match 71.82%

I've read a couple of posts, but I need to explain myself, that's why I created this post.

So, my laptop isn't booting normaly, I had this "Critical Error" on startup and I did the repair with the cd, It said that everything was fine, so I restarted my pc and I had this black screen with the moveable cursor in it. I tried everything, Ctrl+Alt+Del=No response
Safemode, gives me that list when loading drivers, but it freezes at disk.sys (I think its that one, ill upload more info later) after the froze, gets back to the black screen w/ cursor, and still no response from any command... When my pc was good, I had installed an update for the game "Combat Arms", with the repair process, I can acess to the disk and delete/search stuff, I dont know if I should try to delete that game, or any other possible infected file...Please, Idont want to lose anything from my HDD );

Ill upload more info tomorrow, really hope you guys can help me, every little help is important to me, im just 14, but I know a couple things about tech...

A:Windows 7 Black Screen w/ cursor

Hey there, I'm not sure what's quite happening because I never experienced this problem. But, I would suggest repairing your computer to a earlier point of time, or completely renewing it by using the "System Repair" tool. How long have you had your computer, and was it used before you, or mom, etc. Brought it?

9 more replies
Answer Match 71.82%

hey guys, i got a problem very similar to this one  http://www.bleepingcomputer.com/forums/t/565585/windows-8-boots-up-with-a-black-screen-and-a-cursor/
 
i can still log in. everything is just fine(startscreen and stuff) but when i enter my password, the screen just goes black and the only thing i can do is moving the cursor around an opening the task manager. via the task manager i can open vaious programs but i cant run avira (i downloaded it afer i got infected, apparently it didnt help). also, onedrive got a syncronization problem and it says that the "app manager" wont run.
cant really draw any conclusions from this ._.
 
i did everything instructed in the post i mentiones above and i created 2 report files(attached them below) but that doesnt help me much so i decided to make my own post.
i was hoping someone might be able to help me! thanks in advance
 
mary126
 
Mod Edit:  Removed FRST attachment, not used/allowed in this forum - Hamluis.

A:windows 8.1 black screen with cursor :/

What happens if you launch "explorer.exe" (without the quotes) from Task Manager?
 
Please post over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Follow their instructions before you follow mine.
 
If they can't help, then I'd suggest trying the various repair options available in 8.1:
- DISM/SFC.EXE /SCANNOW
- Startup/Automatic Repair
- System Restore (to a point before the problem started happening)
- Refresh the system
- Reset the system (you will lose all your data if you use this option)
 
Here's the instructions for DISM/SFC.EXE - they are run from the Command Prompt (run cmd.exe (elevated) from Task Manager)

 
Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:Dism /Online /Cleanup-Image /ScanHealthDism /Online /Cleanup-Image /CheckHealthDism /Online /Cleanup-Image /RestoreHealth
FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.
From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx
You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
 

2 more replies
Answer Match 71.82%

hey guys, i'm hoping you can help with my problem.

basically i start windows and everything works perfectly up until the point where i am supposed to see a blue welcome screen which then turns into my password protection. instead what happens is i get a black screen with a mouse cursor which i can move. other than this nothing responds (technically the CD trays but they don't count).

i have tried:
- repairing windows off the CD
- use last known good settings that worked
- safe mode

all of which still have not absolved the issue, in fact when i start when i use any form of safe mode, i get the description at the top and "safe mode" in every corner but other than that the problem sticks.

i am pretty sure it's just not running explorer.exe or something along those lines.

please help, it's only a 2 year old computer and i've already re-formatted the hard drive (in fact put in a new one) last month.
 

A:Windows black screen w/ cursor

Boot in Safe Mode and press Ctrl-Alt-Del launches the Taskmanager | New Task | explorer | OK
 

7 more replies
Answer Match 71.82%

Hi,

I recently got the malicious Antimalware Doctor virus, and after trying to delete it, my laptop is now stuck in an endless loop and is stuck on the screen just before login, with a black screen and a cursor.

This may have been said before, but my laptop is a HP 530 and my laptop DID NOT come with a recovery disc, therefore I have no backup.

I was wondering if this is possible to fix without a backup disc. NOTE: The files on my laptop are not important, therefore I don't care if my data is erased.
 

A:Windows Black Screen Cursor

Try tapping F11 while booting up, there should be a recovery option there.
 

3 more replies
Answer Match 71.82%

Help. I did a stupid thing. I was trying to install some software for an old iobit zip drive. It said I needed to reboot to finish and so I did. But then it gave me an error that said repairing. BUT I stupidly hit the reboot button, twice. Is my hard drive toast? Or do I have any prayer at all.

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Answer Match 71.82%

Hey just joined this forum because i cant find a fix to my computer with my Nvidia graphics card here's what happened.

- Windows 8.1 update to windows 10 happens.
- Successful upgrade so i start up games to see changes into fps.
- Graphics card is not working so i uninstall them and try to reinstalled them again but to no avail ( should have restarted my PC i know).
- Get message to start restart on safe mode and so i do so.
- Suddenly I receive a black screen to which after many attempts to fix it via online including the installation media flash drive and the start+P key bind whatever thing.

I am extremely pissed that I am not able to play my games, talk to my family and study for my ISU for my school which i need now because the work is inside! I need to fix this but am running out of options.
Also i wouldn't say am bad with computers I do know how to get to control panel, run commands on cmd, etc. But some detailed course of action explaining what do would helpful. Please help.

EDIT: After much research, if possible a link on how to downgrade to windows 8.1 or even 7 would be helpful but not necessary, don't want my computer updating something I don't know.

A:HELP ME! Windows 10 black screen no cursor

I am also a newcomer and had a similar problem when I went from Win 8 to 8.1. Banging away at the keyboard on created more problems [long story]. The problem was with graphics drivers.

I later upgraded the motherboard for other reasons. Next time it happened was again during an update, another BSD. More out of curiosity than anything else, I switched my TV over to input HDMI 2 which is the Desktop input. There was Mr. Microsoft happily upgrading, yet my LCD monitor was still black. I left it alone.

Yep sometime in the next hour my monitor was restored [I had left the room].

It has happened twice since, always with major Windows 10 updates. I don't think we call them updates anymore, they're re-installs. For some reason, the monitor drivers are axed, then a BSD until the new drivers are re-installed.

Of course that might not be your case, but it is one possible explanation.

0 more replies
Answer Match 71.82%

Hi,
 
I recently was directed to a site that I am pretty sure contained a virus, as after I restarted my computer, what normally would be my desktop is now a black screen with a cursor.
 
I have looked up what I am normally supposed to do when this problem occurs, so I installed FRST (64-bit), and ran a scan, the results of which I attached below. This was run in safe-mode with networking.
 
Thanks.

A:[Windows 7] Black Screen with Cursor

For now, never mind, please delete this post.

0 more replies
Answer Match 71.4%

Hello. Recently had a virus and have been going through the steps here on bleeping computer to help get rid of it. The last thing I was told to do was run the farbar scan tool and to copy and paste a code and hit fix. Upon doing so the computer prompted for a restart. It now won't get to the log in screen. I've tried booting in safe mode and I've also tried last known working configuration as suggested and nothing has worked unfortunately. I was told to come here. Hopefully something can be done. Thanks a ton.

A:Windows won't get to login screen, black screen and cursor

Tap F8 at boot and select Repair Computer from the Advanced Boot Options. Do a System Restore to a date just before the problem. 
 
You cannot do the above and if you have another Windows 7 computer create a System Repair Disk. Boot and try a System Restore to a date just before the problem.

0 more replies
Answer Match 71.4%

Hello,

I'm new to the forums, but I find myself coming to this site a lot to fix my windows computer, so heck why not join?!

Problem
Recently, my computer starts up windows and after the loading screen it just sits at a black screen forever with a cursor and it doesn't even make it to the log in screen. I have tried safe mode with the same results.

What I've Done So FarTried to Repair Startup with Windows DVD
Tried to use sfc /scannow at boot (Says pending changes and needs to restart)
Tried logging into my Ubuntu partition and virus scanning (None found)
Tried copying Reg Files from Regback into config while I was in Linux
Tried to Repair Install (But I can't log into Windows )
Tried to bootrec /fixmbr /fixbot /RebuildBcd (Which destroyed my dual boot linux grub, but I was desperate. And still nothing) Interestingly though, after I do /RebuildBcd command it says something like "Found Windows Installations: 0"
Tried to System Restore (Gave me an Error, wouldn't you know)

At this point I'm not to confident that this can be fixed. If anyone has any ideas I'm willing to try. Or if you have any snazzy suggestions on how I could fix it using another computer, I have a different Windows Pro x64 computer that I can put the HD in if there's someway I can save my data/fix it/repair install from there. I just don't know how.

Edit: I finished the chkdsk and there were no bad sectors, though it did give me a message "Failed to transfer logged messages to... Read more

A:Black Screen w/ Cursor After Windows Loading Screen

Do you have any external drives connected by usb? I had a similar problem, and found that I had to turn off the usb drives when I re-booted. I still do that whenever I re-boot for any reason.

9 more replies
Answer Match 70.98%

Hi all,
 
I was wondering if someone is able to help me try to solve an issue with my laptop. I have a HP laptop running windows 7, and at the moment, I can't get it to start up. It gets past the screen with the windows logo and then just displays a black screen with white cursor. I don't remember recently having installed any updates or any other software which may have caused this. I did, however, go away for the weekend and accidentally left my laptop on standby. When I came home, the battery had drained, so I tried starting it back up and it loaded the 'windows shut down incorrectly' screen. Trying to start windows normally after seeing that screen now won't work. I've tried a few basic fixes:
 
1. Starting in safe mode - also loads black screen with white cursor
2. Letting the black screen load and pressing ctrl+alt+delete - task manager doesn't start
3. Going to advanced boot options and enabling low resolution video mode
4. System restore - tried restoring to 2 points, one 2 weeks ago, another even older. Both try the restore and then I get an unspecified error (0x8000ffff)
5. A hard reset
6. Pressing F8 on startup and selecting 'restore to last known configuration'.
 
Any ideas for for what I can try next? The laptop is fairly old but it's the files on it I really care about, so would like to try to fix it, or otherwise, recover my files before doing a clean install.
 
My laptop came with windows 7 preinstalled on it, but I burnt a series of recove... Read more

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Answer Match 70.98%

Hi all, I haven't recently built a new pc and it was all working perfectly fine until today, I was on my desktop and noticed a small button next to my main power button on my case (Fractal design define r4). I pressed it and it reset my pc (turns out it was a reset button, lol), the issues is, when I booted my pc back up, everything seemed fine at first but then I noticed the purple 'welcome' login screen which is different from the usual blue logging in screen that you get. At the point where I should have been taken to my desktop, a black screen appears with nothing but my mouse cursor. I can move the cursor around but that's about it. I can still access my bios on boot and I can access my task manager using control, alt + delete. I managed to get my pc running on safe mode using the task manager to run my msconfig, however I do not know what to do from here as I'm completely clueless what resetting my pc actually did and am unable to make amends. I have uninstall ed my graphics card drivers but that was not of use either.

Any help would be greatly appreciated as I am completely stuck and clueless as to what I should do next to resolve the issue. Thank you in advance.

System specs:
CPU: Intel I5-4440
GPU: Asus gtx 970 strix
Motherboard: asus z97-a
Case: fractal design define r4
SSD: revodrive 350
HDD: seagate 2tb
 

A:Windows 8.1 black screen with mouse cursor

Hi, Use the enclosed link and at that page, read the information about how to get this screen to come up on your computer....
http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm

Then, first try Using Last Known Good Configuration

You may first have to take the computer out of safe mode by undoing the msconfig work- I think you know how but here is some reference information on UN-doing the safe mode boot

http://pcsupport.about.com/od/termss/p/safe-mode.htm

Let us know if setting the Last Known Good works for you to boot normally.

Usually, a couple of restarts will get you going.... to Normal Mode
 

2 more replies
Answer Match 70.98%

I am having Windows 7 x64 go to a black screen without a cursor on boot after the Windows splash screen appears. The problem is intermittent and started happening after a Windows automatic update. I can boot into safe mode and after a number of times pressing the restart or power button Windows finally comes up with no black screen.

Things I have tried:
1) Memory check - all good
2) chkdsk - all disks, no problems
3) Windows System Repair - got error code = 0x490, don't know what to do with that
4) Waited for hours for something to happen while black screen up - nothing ever did
5) Checked for outdated drivers - all up to date

At wits end with this problem. Please help.

A:Windows 7 x64 Black Screen on Startup NO Cursor

Hi this is for vista but the steps are the same for win 7 Fix MBR | Windows Vista Tips

1 more replies
Answer Match 70.98%

Hi all,

I was hoping that someone can guide me through resolving this problem that I think is related to Windows XP.

I have an old Thinkpad T42 laptop that stopped booting up, but instead would go to a black screen with a blinking cursor on the top left-hand side. I tried booting from a CD (after changing the boot list), but that didn't work and also tried using a repair CD but that didn't work either (i.e. nothing showed on the screen). At some point much later, when I started up the laptop it went to the IBM thinkpad splash screen and then to a screen that says:

Error 0271: Check date and time settings

Press F1 to Setup

I've read on the internet that this issue is likely caused by a bad CMOS battery so I ordered a new one.

What I wanted to know before replacing the battery is:

1) Could that have caused the blinking cursor/black screen problem as well or is it more likely a virus that corrupted the Master Boot Record or perhaps I have both problems?

2) Would it work if I just swap out the hard drive and use the hd from a Toshiba Satellite C870 laptop either internally or somehow externally? The Toshiba powers up but the screen is cracked so I cant use that laptop now either!

I just want to be able to use the Thinkpad until I replace the Toshiba and am looking for the easiest solution.

Appreciate any suggestions.

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A friend asked me to see if I could get his computer running again, but I'm about ready to pull what's left of my hair out. Its an eMachines mini desktop running Windows 7 Home Premium 64-bit. Windows will not boot to the desktop screen, only to a black screen and mouse cursor. Hitting F8 only gets you safe mode options, all of which stall the same way. There's no "Last Known Good Configuration" option either. Using a Windows 7 64-bit rescue disk doesn't help, because it doesn't find anything wrong when running the diagnostics, and there aren't any restore points to revert back to. I've already tried the bootrec.exe /fixmbr and /fixboot remedy, no change. The computer is used by their kids quite a bit so I'm wondering if it might be virus/malware/Trojan related? Thanks for your help.

A:Windows 7 boots to black screen w/cursor

Hi There:
Sorry to hear you are having problems with your friend's eMachines pc. They are fine computers.

Before you try any of my sugestions, IT IS CRITICAL THAT YOU BACKUP ALL OF YOUR FRIEND'S CRITICAL DATA! You should backup to an External Hard Drive, Flash Drive, or CD/DVD discs first!

With that said; here are the things you can try in this order:

1) Try to boot into the eMachines hidden Partition Recovery using F5, F7, F10, or F12 keys on power-up boot. You can download the eMachines User Manual from their website at: eMachines Support - Welcome to eMachines Support.

Once in that Recovery Menu, it will ask you what repair you want to try, and you want to restore the PC to Factory Condition, which is a DESTRUCTIVE operation and will destroy all of your friend's data and reinstall Win7 and all programs and settings that came with the computer when it was new out of the box right after your friend purchased it. This is why I had you backup your data first before you do this. **also, if you have never done this before, I suggest you take to a local computer expert or Certified Technician at your local computer store**.
THIS IS AN IRREVERSIBLE STEP!

After doing this, and you get the same Black Screen result, most likely your hard drive is damaged and possibly the Motherboard (Main Board) could also be damaged as well. Take to a local Certified Computer Expert at this point.

2.) Ask your friend for the Recovery Discs that came in the box when he/she purchased t... Read more

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So recently my computer one day just started up and after i logged on black screen for a few minutes but i can move my cursor. When i also play a game called Rift it sometimes tell's me my Direct3D is missing and I can't run the graphics on med on Rift or any other game. I tried to reinstall my grahpics driver but nothing happened. and i dont have any unknown drivers.

A:black screen with cursor after logon windows 7

Bump

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I've searched all over for solutions to this. Upgraded to Windows 8.1 Pro from 8 through the Windows Store. Everything seemed to go smoothly. Updated graphics card drivers prior to install of 8.1. Now whenever I start up, I can log in, but then it goes to a black screen with a cursor. Ctrl-Alt-Del will bring up the task manager and from there I can access programs and get on the internet. So after maybe 5 minutes or so after opening a program (usually firefox) the Metro screen randomly loads. None of the store apps worked, though I was able to find a fix for that. Some of them still don't work right though. Am I better off just reinstalling 8 and waiting for them to fix it? Or is there a better way to upgrade from 8 other than through the store?

A:Black screen and cursor after login. Windows 8.1

I have the same Video card as yours. You might want to re-install the Video driver from NVIDIA website but use the Custom Install instead. On the next screen. put a check mark on "Perform Clean Install".

In addition, make sure you have the latest BIOS installed from your MB manufacturer.

Good luck !!!

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Answer Match 70.98%

Windows 10 ("Black Screen Of Death") No Cursor either, I am using a Dell desktop ! Help

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Answer Match 70.98%

After upgrading my Windows 7 Pro to Windows 10 Pro I have also been plagued with the black screen of death. After the BIOS screen it goes black and I do not even get a mouse cursor and I've also let it run for about 30 minutes just in case and nothing. I've tried a lot of the fixes that are being posted online:

-Updated the display adapter driver
-Subsequently uninstalled the display adapter driver
-Disabled fast startup
-Pulled out the battery
-Enabled F8 at startup
-Tried using an installation media DVD I made and that also gets stuck loading but with the blue Windows Logo.

Here is the kicker. I have a bootable USB that has Ultimate Boot CD on it with mini Windows XP. When I boot into mini Windows XP and click shutdown and select restart, Windows 10 then boots normally and will repeatedly boot normally as long as I don't eject that USB. Once I eject that USB I lose everything and I can't even get into Safe Mode. So I've gone back in to see what kind of display driver the mini Windows XP has but have had no luck in finding it. I did call Windows and they said my laptop (Lenovo ThinkPad E555) is compatible with Windows 10. Beyond that they were not helpful at all. Any help would be appreciated?

A:Black screen without cursor after upgrading to Windows 10 Pro

How if you disable display adapter in Device Manager, can it boot without the USB?

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So here's my story. I have a Toshiba Satellite L505-ES5018 laptop running a 64 bit Windows 7. My laptop restarted with the usual Windows updates as it went through the 4 steps and percentages to update and I logged back in. Also as it seems to happen often, the flag at the bottom right of my desktop alerted me that I still had some updates that I needed to install after installing the previous ones. I went through the control panel, System and Security, and started to download the extra updates through Windows Update. The updates installed, the laptop restarted, and my log in screen came up and everything seemed normal. I wanted to take a nap so I put my laptop on hibernate from the log in screen. When I woke up however and pressed the power button to wake it back up, the Toshiba boot up screen showed up but after that there was only a black screen with the blinking cursor in the top left corner which has prevented me from getting to the log in screen and completely boot up my computer.

I have put my hard drive in another Toshiba laptop of my family's and it does the same thing so I know this is an issue with my hard drive. I'm not sure what the updates did, but it seems to have done something to the files that prevent me from booting up. I do not have my Windows CDs that came with the computer since my mother moved and I don't know what she did with my things since I am currently in college. I have tried Ctrl + Alt + Delete but all that does is restart the boot up screen ... Read more

A:Windows 7 black screen with cursor on boot up

When this happens, it could mean that one of your updates was installing and became corrupted, our was incompatible to begin with. When your computer its booting up, you should try to access the boot menu to see if the option to boot from last successful configuration is available. If not, can you enter the system recovery menu (F9), and try to recover the computer by resetting it to an earlier configuration? Do you have the install cd for windows?

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Hey guys!
So like a lot of you, I wanted to upgrade my laptop to Windows 10. But when the laptop was in the middle of installing Windows 10 and had restarted a few times, as it does during the installation, it suddenly went black screen with NO cursor or anything. It has been like this for 2 days now, and I don't know what to do.
I can clearly see that the laptop is still on and "working", so it has not just shut down.
I'm afraid to force the laptop to turn off, because it's in the middle of a system upgrade. So I'm wondering if there are any alternative solutions or is my only option to force the laptop to shut down and then restart it and hope for the best?

//Myssenberg
 

A:Black screen with NO cursor while installing Windows 10

What's the brand name and model name and complete model number of your laptop?

Is it upgrading from Windows 7 SP1 or Windows 8.1 to Windows 10?

--------------------------------------------------------
 

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Answer Match 70.98%

Hi - I'm hoping someone can assist with a fixlist based on the below log and search. Thanks! Vin

A:Windows 7 Black screen with cursor - rpcss.dll

I'm not able to boot into Safe Mode. I can get to CMD from the System Recovery Option, but SFC isn't able to run -- "There is a system repair pending which requires reboot...."

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Answer Match 70.98%

Mod Edit... moved to Virus, Trojan, Spyware, and Malware Removal Logs ~~ boopmeI believe, somehow, I have managed to download a malware. I can still access my BIOS but when I start up my computer the windows logo appears and it begins loading up, but when it goes away it just remains at a black screen that I can move my cursor around. Happened after installing a possible phony uTorrent, it required a computer restart. When I restarted it went to the black screen, I waited a minute or two and it eventually brought up an internet explorer screen that looked to me like one of those fake pages that said I had malware.. it was obvious to me I did have malware because I couldnt see/do anything else other than look at that screen, I shut down my computer with the button after that. Screen never came back up, it only remains black w/ cursor. I have a custom built computer, I can provide specs if needed.Help ASAP would be greatly appreciated, thanks. EDIT:When starting up in normal mode, I found that I can access task manager from ctrl+alt+delete. After a little bit, internet explorer popped open with the page I was mentioning above that looked fake. Pic: http://i.imgur.com/mEI7wko.png

A:Windows 8 boots up with a black screen and a cursor

Greetings BigWallaceLittleWalt and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you enco... Read more

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Answer Match 70.98%

The problem is pretty much explained in the title, but I'll explain it a little more.

I had the problem a few weeks ago, but it seemed to fix when I did a system restore. Now it has come back, and a system restore does nothing. I've tried a lot of stuff suggested on forums, but it seems no-ones problems that are similar to mine arent exactly the same.

I log in, to see a black screen. I can move my cursor fine, just there's no desktop or taskbar. I can ctrl+alt+del to access the Task Manager, but I cant start any new tasks, just view whats going on.

When I restart my computer, I press F2, then F8 to get to the boot manager. I click Repair your computer (or the like), and it gives me the options after loading. I can detect problems, restore, memory diagnostic etc fine. When I try to restore my computer, I get the message that it has restored successfully, and it restarts. Its a cycle of restoring, restarting and restoring. I have a complete back up of my C drive and program files on my D drive, but cannot log on properly to restore them from the back up.

I have been suggested to make a new account as administrator. I can not do that as I cant log on. Anything you have to use the control panel to do cannot be done as I can not log in.

I have been told that I should re-install windows, but it is an expense I cant afford until the end of the month. I am prepared to do it, but would rather not, if you get what I mean.

All my program files, documents etc that I could insta... Read more

A:Windows Black screen with cursor and ctrl+alt+del after log in

Glad you resolved it yourself. Nice work!

You may mark the thread solved if you desire.


For others who wonder how it was done: Fix a corrupted user profile

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Answer Match 70.98%

Hi,

I've been running Vista for a few months now without much complaint until recently. After booting, the green loading bar is followed by the windows logo before the screen flickers several dark colors and then produces a black screen with a movable cursor. The hard drive light remains unlit after the black screen. Running in safe mode gives the same result. I do not have a repair disk and I would rather not wipe the hard drive with a factory default disk as I have important data on my hard disk.

I am running Toshiba Satellite with an Intel Core™2 Duo Processor T5550, 2 GB RAM and an ATI Mobility Radeon™ HD 3470 - 256 MB

I've been trying to restore my pc for a few days now with no luck. HELP!

Thanks

A:Black Screen and Cursor after windows logo

Originally Posted by revor


Hi,

I've been running Vista for a few months now without much complaint until recently. After booting, the green loading bar is followed by the windows logo before the screen flickers several dark colors and then produces a black screen with a movable cursor. The hard drive light remains unlit after the black screen. Running in safe mode gives the same result. I do not have a repair disk and I would rather not wipe the harddrive as I have important data on my hard disk.

I am running Toshiba Satellite with an Intel Core?2 Duo Processor T5550, 2 GB RAM and an ATI Mobility Radeon? HD 3470 - 256 MB

I've been trying to restore my pc for a few days now with no luck. HELP!

Thanks



I`m no Vista PRO, but the first thing i would do is:

Run Vista Startup Repair, that can be found in the tutorials.
(It is quite easy, just boot from the CD, and Repair it.)

If this doesn`t work, try to boot in safe mode and then Backup your things.
(To run in Safe Mode, i use the method, turn on wait until the vista logo comes, then turn off by the button, so next time you boot, you can choose to Safe Mode)

Backup the computer by a External Drive. ( Don`t use DVDs, its a waste)

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