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IE10 (Program stopped responding) + SF Diagnostic Tool Doesn't work!

Q: IE10 (Program stopped responding) + SF Diagnostic Tool Doesn't work!

I'm having a problem with a laptop (DELL Vostro 1510 - Windows 7 Professional 32bit)
The computer was infected by a Rogue like a year ago, I took it to a computer repair shop, and fixed it.
Few months later I started having issues with IE, works fine for an hour or two, and then (The program stopped responding)... until it was doing it all the time.

Took it back to the computer repair shop, and did a clean up, and uninstalled IE, and reinstalled it.
It was working fine for two weeks... and then it started to do it again.
I use IE for a few hours, or minutes (Random) and then IE Stopped responding!

I downloaded SF Diagnostic Tool
But after I run it (From desktop) as an administrator, and click on GRAB ALL, I have that error message:
(I disabled Norton antivirus) so I can't even post the log...
Can you please help me find out about that issue? or what do I have to do from now?

Unhandled exception has occured in your application
Could not complete operation on some files and directories
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.IO.IOException: Could not complete operation on some files and directories. See the Data property of the exception for more details.
at Microsoft.VisualBasic.FileIO.FileSystem.FxCopyOrMoveDirectory(CopyOrMove operation, String sourceDirectoryPath, String targetDirectoryPath, Boolean overwrite)
at Microsoft.VisualBasic.FileIO.FileSystem.CopyOrMoveDirectory(CopyOrMove operation, String sourceDirectoryName, String destinationDirectoryName, Boolean overwrite, UIOptionInternal showUI, UICancelOption onUserCancel)
at Microsoft.VisualBasic.MyServices.FileSystemProxy.CopyDirectory(String sourceDirectoryName, String destinationDirectoryName, Boolean overwrite)
at SF_Diagnostic_Tool.Form1.Button1_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Loaded Assemblies **************
Assembly Version:
Win32 Version: 2.0.50727.5472 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
SF Diagnostic Tool
Assembly Version:
Win32 Version:
CodeBase: file:///C:/Users/Joe/Desktop/SF_Diagnostic_Tool.exe
Assembly Version:
Win32 Version: 8.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.VisualBasic/
Assembly Version:
Win32 Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/
Assembly Version:
Win32 Version: 2.0.50727.5468 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/
Assembly Version:
Win32 Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/
Assembly Version:
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Runtime.Remoting/

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the section.
The application must also be compiled with debugging

For example:

< jitDebugging="true" />

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
Thank you for all your help!

A: IE10 (Program stopped responding) + SF Diagnostic Tool Doesn't work!

Hi again!
I tried to run the different operations from SF Diagnostic Tool separately, one by one.
All worked, except for MINIDUMP
So I joined the event viewer logs inside a folder... And there is all logs, except for the Minidump
I don't know if that will help
I hope that someone will help me a little
Have a good night!

9 more replies
Answer Match 78.96%


The SF Diagnostic Tool couldn?t create the file I guess that you announced would end up at my desktop as expected. The file that you suggest me to compress and deliver as an attachment either were invisible or failed to be created by the SF Diagnostic Tool. If you have any comments of how or why it won?t end up as expected I would be glad to hear suggestions and ideas of how I can fix this as well.

I don?t know if it was a good alternative but I decided to pick up the separate files during the process of the SF Diagnostic Tool one by one and then compress and send them to you in a zip-file. I hope this will work as well and gives a hint of what it is that causes my BSOD.

(I have noticed that BSOD in 90% of the time occurs when I start a render process with Lightwave 3D 9.6 and that it most of the time happens after 20-25 frames. The other times BSOD appears hasn?t got any special connection to any software process that I am aware of.)

Regards, Jack

A:When BSOD and SF Diagnostic Tool doesn´t match!

It appears that you have overclock'd your CPU
CPUID: "Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz"
MaxSpeed: 3600
CurrentSpeed: 4549
Please remove any overclock / over-volting applied to the system.
If the problem persists I'll be happy to help .

9 more replies
Answer Match 76.44%

Pasting in contextual information from another post. ~ OBconflicker.Bi!nf worm keeps reappearing, windows defender monitor stops working, slow computer, windows search protocol windows pop up, Malware, virusPop up windows keep appearing "Windows search protocol host stopped working and was closed" Itunes occassionally doesn't work, Media Sync doesn't work. Hard Drive keeps working in the background. Windows Defender no longer monitors the running programs.End of added information. ~ OBLogfile of Trend Micro HijackThis v2.0.2Scan saved at 8:46:00 AM, on 1/11/2010Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18349)Boot mode: NormalRunning processes:C:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\Digital Media Reader\readericon45G.exeC:\Program Files\Java\jre6\bin\jusched.exeC:\Program Files\Intel\IntelDH\CCU\CCU_TrayIcon.exeC:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exeC:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Windows\WindowsMobile\wmdc.exeC:\Windows\System32\hkcmd.exeC:\Windows\System32\igfxpers.exeC:\Windows\sttray.exeC:\Program Files\... Read more

A:microsoft windows search protocol host stopped, slow, firefox doesn't work, itunes doesn't work

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 76.02%

I was getting errors since upgrade to WIN 10  I kept getting message that system was busy running other programs.  This was with no other programs running  at start up all i have is 2 - far less than when i had WIN 7  After the 5th try in 3 days i uninstalled it as i was sure there had to be a newer version compatible with WIN 10  - but since the original came preinstalled with computer and prior to 2010 -2012 I am lost on what to do.  I tried the 3 in 1 key after other option failed but i only got as far a  it downloading and extracting - then something came up where i had to enter something and got lost    i want it on my hard drive c   and want it to work  no help from PC Doctor as it came with HP producthelp please   this is just 1 of a few problems now that have 10  

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Answer Match 73.08%

Hi I have problem wih flash in IE10 Windows 8 doesn't work. I did all what I found in internet on adobe forums . I made all what adobe says active x filtering off , shokvawe plazer enabled , reinstalled using uninstaller and reset all includet folder manually. I will say that on chrome and firefox flash works fine only on IE10 I got error message "get flash player". I play poker and casinos and some poker clients are set up with IE and I can't open games.I see over internet that some people get this same issue but unfortunatly I didn't found one good answer which could resolve that problem.Please help me if someone can or had this problem and managed to make it work.I really made a hours of resarch and haven't found solution.

A:Flash player doesn't work in IE10 on windows 8

Have you installed Flash Player for IE as well as for Chrome/Firefox.  They are separate installs and so need to be installed separately in IE and in Chrome or Firefox (there is one version of Flash Player for all plugin based browsers).  If you have Flash Player for IE installed try resetting Internet Explorer - see below.
Close all Internet Explorer and Explorer windows that are currently open.

Reopen Internet Explorer.

Click the Tools button , and then click Internet options.

Click the Advanced tab, and then click Reset.

In the Reset Internet Explorer Settings dialog box, click Reset.

When Internet Explorer finishes applying default settings, click Close, and click OK. You'll need to restart your PC for these changes to take effect.

4 more replies
Answer Match 73.08%

Hi I have problem wih flash in IE10 Windows 8 doesn't work. I did all what I found in internet on adobe forums . I made all what adobe says active x filtering off , shokvawe plazer enabled , reinstalled using uninstaller and reset all includet folder manually. I will say that on chrome and firefox flash works fine only on IE10 I got error message "get flash player". I play poker and casinos and some poker clients are set up with IE and I can't open games.I see over internet that some people get this same issue but unfortunatly I didn't found one good answer which could resolve that problem.Please help me if someone can or had this problem and managed to make it work.I really made a hours of resarch and haven't found solution.

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Answer Match 70.56%

Okay, so I've had an issue with Windows 7 today seemingly out of the blue. Yesterday, I restarted my laptop, and then put it in standby like I normally do. When I open it today, I can't connect to the internet, but rather than there being an orange circle, there was a red X and no connections were even available to choose from. However, my other computer, which I'm posting on right now, is connected perfectly. When I opened up the troubleshooter, it said that the Diagnostic Policy Service wasn't on. I went to the service program through the start menu, scrolled down to DPS, right clicked and hit start, and again it wouldn't turn on. Then, something popped up saying the firewall was turned off, so I attempted to turn it on, but it didn't and told me to turn it on manually. I tried this, clicking Use Recommended Settings, but was given an error message saying that windows firewall can't change my settings and gave an error code. I attempted a system restore, but when my computer restarted, I was given the following message: "System restore failed while mounting the registry from the restore point." So now I have no idea what to do. Any suggestions?

What I'm thinking of doing is downloading the Windows 7 repair disc and saving it to a CD, but I'd rather not have to come to that.

A:Can't Connect, Diagnostic Policy Service Doesn't Work, Firewall won't turn on

So does nobody know how to fix this?

4 more replies
Answer Match 69.3%

Hi All.
I got a little problem with my win 7 desktop.
For about 2 week now I got 3 BSOD?s and several times a day I get ?the program has stopped responding? messages. Sometimes it comes back, sometimes I hit the reset button to get it back.
When I hit the reset button, windows tells me that the drive has to get checked for consistency or something like that. It then starts checking and boots normally.
I also ran chkdsk with the ?try to recover bad cluster? option checked. Takes about 2 hours to run.
I ran malwerbytes, it found a bunch of stuff and removed it, but no improvement.
A few month ago I wanted to make a backup of my system, but could not because of a CRC error. I ran chkdsk then and it found bad clusters. So I am worried that my drive is going south.
Any suggestion on what I can do to get rid of those stopped responding messages? Or is it time to look for a new hard drive?
Attached you can see the readout from crystal disk from May and from today.
They are different, but the lines c5 + c6 in yellow have not changed.
I named them old and new
BTW, I just back up my system without a problem

A:the program has stopped responding

Hello and welcome to SevenForums, i can help you with the BSOD's as these may be pointing to your main issue.

Please click on the link below and use the provided tool.

Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

If you need to add new information like the dump files, please make a new post in your initial BSOD thread. Please do not make an extra new thread.

8 more replies
Answer Match 69.3%

I recently found i have a window i cant ALT Tab to...its a bunch of numbers about 60-70 of them. It only comes up when i boot. If i leave the computer on for about 10+ Hours it finally stops responding. My brothers laptop had 15 or 20 of these on his desktop i cant necessarily search for it cause there is no true pattern... trying to get rid of it without formatting... if anyone knows what it is and / or how to get ird of it. I can get a picture if need be.

A:Program Stopped responding

Hi ang1dust,

Since the 'Window/Pop-up' occurs 'while the 'Windows starts', a 'clean startup' is likely to help you isolate the root cause of the issue. Please refer to this tutorial to find the steps in detail: Troubleshoot Application Conflicts by Performing a Clean Startup

If the issue persists, please share a screenshot of the 'Window' for a better understanding.

Hope this helps.

1 more replies
Answer Match 66.78%

I apologize if this is in the wrong section, but I have no idea if it's Windows 10 or my computer.  I'm fairly certain it's not a virus, but why not throw that in there as well.
My problems:
1.) Occasionally, recently, my computer will just start choking out of the blue.
One program will stop responding, so I'll open task manager and end the task.  As soon as that one's closed, another program will stop responding.
Rinse and repeat until there's just the task manager, and then even it will stop responding.
Once, I even got a message saying Windows 10 itself had stopped responding.  Whatever is happening, my disk usage stays at 100%.
Typically, while this sort of scenario is occurring, I can't access anything on my start bar, it's just endless "busy" pointer.
Also, occasionally, it'll just fix itself.
2.) Start up/Shut down lag of forever.
Last night in particular, everything was running fine and smooth and there were no tell-tale signs that anything was wrong until, at the end of the night, I shut my computer down.  It hung at the shut down screen for ages.
I went to turn my computer on this morning, and it was loading everything so ridiculously slowly, hanging at each step of booting - BIOS, black windows screen, blue windows screen, the entirely black screen before the login, then the login.  After 5 minutes stuck at the login screen, I forced a shut down, waited a while, and powered up ... Read more

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Answer Match 66.78%

I'm using a program that came with my laptop to make a recovery disc, before running it told me I needed 4 discs ready.
THe laptop spit out the 3rd disc after it reached 99% completion, however the status said it was still verifying the 3rd disc. THen of course the program went white and a pop up notified me that the program wasn't responding.
My question is whether or not I should just restart the whole process? or do you think i'm safe?

A:making a recovery disc but program stopped responding after it hit 99%

I would follow the system manufacfurer's instructions for making such...if it appears that the process did not complete, I'd just start over.
If it happens again, then it would be time to pose a question re such at the respective system manufacturer's forum.  Chances are...if it happens to you, it's not the first/only instance, IMO.

1 more replies
Answer Match 66.36%

whenever I try to create a bootable usb drive so I can install my Windows 7 it tells me  "The selected file is not a valid ISO file. Please select a valid ISO file and try again"its a iso, I thought it was supposed to be easy but its a pain in the ____

A:iso to usb drive tool doesn't work

Hi Com,The Windows 7 USB download tool is using a open-source code. When you select a custom ISO file, you will receive the error “The selected file is not a valid ISO file. Please Select a valid ISO file and try again”. In order to use a custom ISO file, please refer to Use the Windows 7 USB/DVD Download Tool with custom ISOsPlease note: we provide 3rd party link for references. There may be some changes without notice, Microsoft doesn't guarantee any accuracy on contacting information.For more references:
Installing Windows 7 using usb thumb drive
Best RegardsDale

4 more replies
Answer Match 64.26%

I have Windows XP (2007).
When trying to open Outlook - message says cannot start, cannot open window, the pst folder has errors - use Inbox Repair Tool. When using the repair tool, the test results say minor discrepancies found, optional to repair. When I don't repair, Outlook still doesn't open. When I use the Repair Tool and begin the repair, the repair gets hung and stops. When I try to copy the PST file to an external hard drive to save it and possibly delete and reload, it cannot copy saying "I/O error".

Background, for quite a while, opening Outlook has begun with message that a personal folder did not close properly - checking. Have run the Inbox Repair Tool in the past and it has worked.

But for now - can't go past the above blocks. Any suggestions?
Thank you.

A:Microsoft Outlook Won't Open - Repair Tool Doesn't Work

6 more replies
Answer Match 63.42%

I have a desktop Dell Inspiron 530 XP SP3 that was gaining time and dropping my internet connection often.  It's about 10 years old, so I figured it was past time to change the CMOS battery and did so.  
When I restarted, I attempted to synchronize with adjust date/time.  It informed me that Windows could not synchronize for security reasons because my date did not match and to adjust the date and try again.  Sure enough, I hadn't noticed but the date was reading 2007.  So, I manually adjusted to both the correct date and correct time and tried again and got the same message.  So then I went into BIOS setup.  BIOS showed both the correct date and time.  
This isn't a big issue at this point, I guess, because the time in both BIOS and on my desktop are showing the correct date and time and I no longer seem to be gaining time or dropping my internet connection since I replaced the battery, and I can manually adjust the date and time.  However, it bothers me that I cannot seem to synchronize with an internet time server because it keeps saying that the date does not match.  I have tried various time servers including  Any ideas would be very welcome.

A:Time synch tool doesn't work after replacing CMOS battery

Have you reset the computers time?  If it is off many things being time dependent will not work.  AV's and security programs will not update! Just in case right the time and date in the task bar and set it to current date and time. 

2 more replies
Answer Match 63.42%

Hello Seven Community,

I have a more or less typical problem. A Netbook of my GFriend Lenovo u160 has the 0x000000ED Bluescreen Error after loading Windows 7. It starts after the Windows 7 Loading Screen.
So I tried the intern Windows Repair Function, but after the loading screen.... nothing, not even a blue screen, just black for like ever.

So I took another Windows 7 Pc and made a Windows Repair Disk, as recommended.
The Lenovo u160 has no Disk Drive, so I took an extern one to boot the PC with the disk. Changed the Boot priority in the BIOS Menu and it worked, allmost.
It started all well, the setup started, you could choose a language and the next step was Install, Repair Tool and Windows Informations.

I choosed Repair Tool of course, but that was it. There was no next Step, just the Basic Windows Background. I thought, maybe it would take some time so I left it so for the night and next morning nothing happened. I restarted and choose Install, nothing happened. No way to start the pc and the disk seems not to work.

I have no Idea what to do now, do you have any solutions? And no I don't know which of the Win7 the Netbook ist Operating.

More replies
Answer Match 62.58%

Hi.. wondered if any techies out there can help me. I down loaded a editing software called " Power sound editor" for windows. I have windows vista home premium.

I've never used the program before and seems a lot more complicated than others that I have seen. Anyway I was recording my voice for a voice acting demo. Spent an hour free styling and was very pleased with the out come. However I forgot to save it before attempting to edit it.

I did something funky and the program stopped responding so my question is.... is there any way to retrieve my unsaved file? I haven't closed the window and it's still thinking after 6hrs.

Note: however I did put the comp into sleep mode during 5 of these hours

Please help!

A:Solved: Non responding program - don't want to close or lose work

6 more replies
Answer Match 62.16%

My indexing stopped. When I checked "Windows Search" service is in auto startup mode but it wasn't running.
When I tried to manually start, it gave me "Error 2: The system cannot find the file specified." message.

Please help. Without an ability to search my computer I am pretty much lost now.

A:Indexing doesn't work. Windows search service stopped

Can you clarify that please? Is Windows search enabled?

Regards....Mike Connor

8 more replies
Answer Match 61.32%

Hi guys

Why is some program doesn't open or give error (to send) and i did try with other my computer is working ok. what am i missing in this computer ?

i attach the program i am talking about .

please inform me .


A:some program doesn't work .

How about an error message - the zip file does not help

If 16 bit error

XP Fix -

Scroll down to get XP Fix

1 more replies
Answer Match 61.32%

If I try to open any Help Files (the little document with a yellow ?) freezes, with a "Not Responding" sign....this happens with any help file....ZoneAlarm Pro Help won't work...AVG help won't work...IZArc Help File won't work...

I'm not an expert, but I assume the "Help Viewer" is a Microsoft Program and these programs just write a file that can be opened using the "Help Viewer" So I guess I need a new Help Viewer? I have my XP Pro Installation if I have to fire it up and replace certain files, I can do that.

Thank you in advance for your help!

A:Help doesn't work on ANY program

Try this first, see if it helps:

Go here:

1. Click on "Win XP Fixes"

2. Scroll down and click on "File Association Fixes"

3. Click on "CHM File Association Fix"

Hope it helps

1 more replies
Answer Match 61.32%

I have a music writing program called Finale. I've used it on 2 previous computers. When I installed it in this computer, this is what occures.

when opening the program, a message appears saying "Please wait while windows configures turbotax its deductable. then it asks me to insert a turbotax disc. which has nothing to do with the program. once I manage to get the message off a box saying error 1706 appears then the box asking if I want to report an error to microsoft.

This is my first post. I hope I can figure this forum out and someone can help me.


A:Program doesn't work.

16 more replies
Answer Match 60.9%

Hi guys, the answer to the question is probably yes, but i want to be sure. I'm running windows 7 64 bit sp1, and this is what happened (there will be some missing information, but pc stopped working in middle of night and I was a little in panic, so I may have forgot something.) Note: My OS is in Italian, so the system messagges are not exactly the same of an english version because I'm traslating them.
The short version is: Realtime protection of antivirus doesn't works (tried both with avast and then avira, reinstalling/cleaning doesn't works), windows update doesn't work, and microsoft fixit can't fix it :D. I don't know if there is a problem with admin rights or something like this (the first error i got was from dropbox that couldn't obtain admin rights) or it is a malware.
The long (watch out, is a wall of text) version with everything i tried until now is here:


Step 1: programs stopped working, just after I installed mass effect 3 from origin, but this could be unrelated, I wasn't using pc because i was waiting for ME3 to finish the download. I remember that i couldn't launch firefox anymore, pc started to go very slow, task manager didn't start and windows updates message popped up, and another strange thing, i couldn't use the keybord combination using "alt gr" (on the italian keyboard the @ must be done with the alt gr). So i rebooted the system. Note: I have windows update set to manual (I have to chose what do download, so when the m... Read more

A:Windows update doesn't work/Antivirus realtime protection stopped. Infection?

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Up... Read more

18 more replies
Answer Match 60.9%

My comp came with Drive Image Special Edition (DISE) pre-installed. To begin, DISE creates a "D" partition. My "D" partition is large, 5 GB. Most of it is free space, DISE only takes up about 25 MB. 1st question I have is does DISE reserve this 5 GB for it's exclusive use?? If I were to run low on disk space, would I be able to access this 5 GB??

DISE for me is useless. I have Trend Micro software that does a nice job of backing things up. I attempted to uninstall DISE using the supplied uninstall program. There are several screens to wade through, but ultimately, you get to a screen which says "Do You WIsh To Uninstall DISE?" There is a box in which you must type "YES". Then a message pops up saying that the uninstall program must be run within a DOS environment and that all open programs will be terminated. Then there is a "Do you wish to proceed" message with a yes/no button to click. It is at this point that the uninstall program stops...nothing happens. I've tried running this several different times with no luck.

DISE was made by PowerQuest. They were acquired by Symantic. The Symantic site offers no help whatsoever, since it's a program they no longer support.

How can I SAFELY remove the DISE software?? BTW, the uninstall program says that the D partition will not be removed, even when using the factory uninstall program.

More replies
Answer Match 60.9%

Okay, here's a good one that I've come across and I'm sure there is an expert among all of you that can tell me how to do this. I have a Warpia device (to show my screen on the TV). Now before I install the software, when my computer's screen goes black (I guess asleep), and I touch the touch pad it wakes up and says "What Do You Want To Do". So we are on our merry way. However, if I install the software to the Warpia to watch something on my large TV screen instead of my computer screen (mostly a movie that the wife wants to watch as well), I have to install the software. When the movie is over with, I have to uninstall it so the next time my screen goes black all I have to do is touch the touch pad. If I don't unstall the software, then I have to hit Ctrl-Alt-Del to get to the task manager and hit cancel. So my question is, is there away to run this software without actually installing it or what can I do?

A:Program/Drivers Doesn't work well

Have you asked the support folks for the Warpia device for assistance?

4 more replies
Answer Match 60.9%

I have just had my computer reformatted & previously had a program called Take Screenshot which I use regularly. When I now click into the Take Screenshot Icon, I get the following error message
The application failed to initialize properly (0xc0000135). Click on OK to terminate the application.
Can someone explain how to get my Take Screenshot to work again please.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz, x86 Family 15 Model 4 Stepping 3
Processor Count: 2
RAM: 2037 Mb
Graphics Card: Intel(R) 82945G Express Chipset Family, 128 Mb
Hard Drives: C: Total - 305234 MB, Free - 205523 MB;
Motherboard: Intel Corporation, D945GNT
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled

A:Program Take Screenshot Doesn't Work

go to windows update & install all updates there including net framework
it is missing the net framework files that are needed to run the program

1 more replies
Answer Match 60.9%


I am trying to run a Java (.class) program using the command console in Vista (run as administrator). With any program I try to run I recieve the following error:

C:\(blanked)\RNA22>java batchRNA22
Exception in thread "main" java.lang.NoClassDefFoundError: batchRNA22
Caused by: java.lang.ClassNotFoundException: batchRNA22
at$ Source)
at Method)
at Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
Could not find the main class: batchRNA22. Program will exit.
This doesn't happen on collegues systems who have XP and Vista.

I reinstalled Java on C:/ to no avail.

Any ideas?

More replies
Answer Match 60.9%

Rio Music Manager is the program I usually use to transfer music from my computer to my mp3 player but now it's not working. I reboot my computer maybe once every couple of months because I heard that's good for cleaning it and after I re-install Rio Music Manager after the reboots, it always works except when I rebooted my computer a few weeks ago and tried re-installing the Rio Music Manager again.. everything went fine until the second time my computer restarted and after clicking "Finish installing" or something like that.. it said it failed and told me to check these files:


When I copy & pasted them both under Start -> Run... for the first one, it said "please insert a CD into Drive D" and for the second one, a notepad opened up with a VERY VERY long bunch of words and stuff..

Any help? thank you!

More replies
Answer Match 60.48%


I am hoping to cut a very long story short!

I did a windows update and ever since then my Internet Explorer and Google Chrome has been giving me the 'Not Responding' error. I have via Turn Windows features on and off managed to uninstall Internet Explorer 10 and managed to download Google Chrome, however it's not a proper install.

I have installed IE10 again via the Turn windows features on and off programe and what I am trying to do just now is install Internet Explorer 11, however I keep getting the error 'Internet Explorer did not finish installing'.

When I try and open IE10, I get a blank white page and then it comes us Not Responding and closes down.

Internet Explorer (No Add Ons) is doing the same thing as IE10. I have also tried to go into Internet Explorer Performance under Troubleshoot, but it's not there.

Once I have managed to successfully download IE, I will then uninstall Google Chrome and install it properly.

Any help with this would be much appreciated.

A:IE10 Not Responding

ie10 has to be on.

8 more replies
Answer Match 60.06%

Hi everyone .... I have this Take Ownership installed and I still have a problem to save a new stationary in my Statioanry directory.

It still tells me I am not authorized to save in this Stationary directory. It tells me I have to ask Administrator to do it. You can assume - it's solely my computer and nobody else use except me. Oh God this Vista is such a pain in the neck.

What else can I do? I don't want to log in as Administrator - it messes up some of the system settings.

Please help!!!

Thanks a million.

A:Solved: Take Ownership program doesn't work :(

7 more replies
Answer Match 60.06%

Hi all

I have just reinstalled my girlfriends Dell. I am having a problem where every time i install any program eg itunes or drivers. The computer keyboard stops working until i enter safemode.

Any ideas how i might be able to fix the problem.

the computer is a Inspiron 1545


A:keyboard doesn't work after program installs

Update motherboard drivers, and try sfc /scannow from an elevated command prompt.


9 more replies
Answer Match 60.06%

My Brother is having a heck of a difficult time with his new ACER Aspire 9420 laptop computer. I have the same model that was bought at the same time. I'm not pleased with mine, however I am not having the same kind of problems he is experiencing.

After having a problem running programs, he decided that he had to use the backup OS disk that was recommended to be made so that he could restore his computer to the initial factory condition of the computer. After inserting the DVD he made with the back up program on it, he found that it wouldn't run or be recognized. Why would ACER have suggested that such a disk be made, if it will not run when you need it?

Anyone having the same problem? How do you correct this?


A:Vista Backup Program Doesn't Work

There could be a problem with the disk, with the DVD drive, or with the settings to run the disk when it boots. Has he tried making another disk?

3 more replies
Answer Match 60.06%

I have a program that I can't uninstall. I get an error message "Cannot open INSTALL.LOG". The log is right there, in the same folder as the uninstaller. I tried both add/remove programs in control panel, and running the uninstaller directly. Same error, both ways. I also tried to reinstall first over the existing program. No luck.

So I figure that I'll just delete it manually, but would like to ask if I am forgetting anything.

Delete the folder in Program Files

Run a search for both the program name and the company name, and delete all files

(Optional, I suppose:) Run a registry search for both the program name and the company name, and delete all keys. (I'm guessing that if I don't, the program will continue to be listed in the add/ remove programs list.)

Would that about cover it? Or might someone have a completely different idea? Thank you to all who take the time to reply.

An additional thought: Could the information in the INSTALL.LOG be of help to me?

A:Uninstall A Program Whose Uninstaller Doesn't Work

Read all the text files in the program's directory - it may give you clues as to where and what the program installed.

Next, remember to backup everything (files and registry entries) before you delete it! A manual removal can hose your system if you're not familiar with the structure of the OS.

5 more replies
Answer Match 59.64%

I download slimcleaner software to get rid of many unused programs because my laptop was very slow. Since then I don't have sound. I tried to restart is but I got error 1722 the RPC is unavailable and also the power option button doesn't work.

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Answer Match 59.64%

why doesn't money plus work in windows 10 getting error message money needs IE 6 was working fine until windows 10 upgrade

A:Microsoft Money Plus program doesn't work with windows 10 my responses in the above thread as it related to a software Microsoft stopped supporting long ago.EDIT: You are the third person (or most likely the same one with different usernames) asking about the same product in the last 48 hours.i_Xp/Vista/W7/W10 Usermessage edited by XpUser

4 more replies
Answer Match 59.64%

I have 2 computers, 1 with WIN 98 SE and another one with WIN XP Home. I'm trying to use the "Save As" function to a network drive in MS Office and I keep getting an error the drive is unaccessible even though I just opened the file. I've only noticed this once since I've upgraded one machine with ME to XP Home and tried to save to the old 98 system. I don't have any problem with any other programs using the "save as" feature, to the network drive.

A:"Save As" doesn't work in any MS Office 2000 program

Are they both having problems ? Is there a drive letter mapped to this network drive?

3 more replies
Answer Match 59.64%


I have recently discovered this problem a few days ago.
What ever I do, I cant get Task Manager to display.
And whenever i try to run some of my Control Panel Tools I get this error "Another program is using this file."

Many Thanks

A:Task Manager Doesn't Work, Another Program Is Currently Using This File

2 more replies
Answer Match 59.22%

What is the best pc diagnostic tool out there? eg. bootable, finds hardware specs out, just an all around great diag. tool...

A:PC Diagnostic tool

7 more replies
Answer Match 59.22%

Does anyone know of a free software that will do diagnostics check on my HD? Please let me know.


A:HDD diagnostic tool

do you know the make ?
most manufactures have software on their site

3 more replies
Answer Match 59.22%

Good Evening Folks:

As per the instructions contained in the SF Diagnostic Tool, please find attached the results of the scan. Please note the Minidump scan reported that there was no file.

Powell Lucas

A:SF Diagnostic Tool

Hello Powell and welcome!

- I'm not quite following here, are you getting any BSOD? If so, be sure to enable minidumps by doing this:

Quote: Originally Posted by "Carrona

Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.

Thank you for your attention.

3 more replies
Answer Match 59.22%

When I execute version 2.0 of the Microsoft's WMI Diagnostic Tool on my 64-bit Home Premium system, I get an 'Unsupported OS version or build #' error. Am I doing something wrong? If the tool doesn't work on 64-bit, is there a similar tool available which will? Thanks!

A:WMI Diagnostic Tool for 64-Bit

After reviewing the script, it is obvious that this tool does not support any version of Windows 7 at all (Vista is the last supported OS). Nothing else available at MS download center. No hits on Google. Looks like MS left Windows 7 users out in the cold when it comes to WMI diagnostics...

1 more replies
Answer Match 59.22%

anyone know of any 64 bit diagnostic tools that equals the usability of HiJackThis?

A:64 bit diagnostic tool?

Perhaps something like this?

4 more replies
Answer Match 59.22%

I am looking for some kind of combined hardware/software diagnostic tool that can tell me what is causing my computer to crash. It crashes about once every 2 days, and freezes while I use it for periods of typically around 30 seconds each, in which the program stops responding.

I want to know if it's a hardware problem and I need a new computer or if it's a software problem and I need to un-install a few things

A:Diagnostic tool

Hello and welcome to TSF, JJFlame!

PLEASE, if you're going to post - post more information about both your hardware and your operating system, as it's very important.

Also, it would really help to tell us important events such; When do you get this error? When did it start? What programs are you running at the time? What program stops responding?

Go to this link and post the output files as attachments in your next post(s), Thank you.

19 more replies
Answer Match 59.22%

are there existing ram diagnostic tools that i can download that will check for any problems with ram instead of having to swap out one stick at a time to check for bad ram?

A:Looking for a ram diagnostic tool

Memtest86+ and MemTest are two excellent programs that will do this.

4 more replies
Answer Match 59.22%

What is the best tool to test your harddrive , cpu , memory etc...etc... and I mean THE BEST! Which one is used by most PC Repair places?


A:PC Diagnostic Tool

Eurosoft PC-Check with all the accompanying equipment.

2 more replies
Answer Match 58.8%

I was running Microsoft Security Essentials when it just froze 1/2 way through a quick scan. The mouse still could move, clicking to stop or close out didn't do anything either. Also Ctrl + Alt + Delete also did nothing. I waited 5 minutes. Nothing. Had to pysically shut down.

Other times I have not been able to click start > shut down. Sometimes I can wait a minute or two and finally things will work again.

Is this indicative of some other process running? Possible a virus? RAM problem? Could a motherboard going bad cause this? Also this customer's BIOS became corrupted for some reason, as the computer would not start before I reseated the battery to get the computer to start again. The battery tested normal at 3.06 V. So I'm still trying to rule out hardware.

A:Program freezes, mouse still moves, crl+alt+delete doesn't work

I'm doing a repair install now. Here's what happened when I clicked "start" (see pic). Just a black box for 3 minutes. Doesn't appear to be any programs running in the background. HD isn't "busy" either. Probably Windows corruption, virus, damage from virus, or screwed up registry???

1 more replies
Answer Match 58.8%


I've posted something that i've learned about this tool and i hope for a better solution cause my webcam has not working properly as usual. Please help me

Thank you

A:diagnostic tool solution

Please explain this:


1 more replies
Answer Match 58.8%

I have a Samsung SV 320 3n HD in my 2003 HP Pavilion a320n windows xp desktop and according to an old Samsung web page I found that the HD diagnostic scanner to use for this HD should be HUTIL. I have tried both the iso version on a CD and the .exe version on a floppy and I couldn't get either to run. They both get to the first screen and don't go further. All the Samsung computer stuff has been bought out by Seagate and there is no support for this old drive or even a download for HUTIL on the Seagate website.. Can someone recommend a HD diagnostic scanner that might run on my old machine? Right now, I can't get it to boot in normal or safe, can't do system restore, or go bsck to last known good config, but I can boot with standalone virus scanners and have run several different ones without finding anything serious. I really just now, want to find a HD diagnostic tool I can run and get a report of some kind on the condition of the HD

A:need hdd diagnostic tool for Samsung SV 120 3n HD

hi ,i found this download at majorgeeks .com just click on one of the download selection links

3 more replies
Answer Match 58.8%

I just purchased a GeForce graphics card with 128mb. I installed the new
driver but under DirectX Diagnostic tool under ?display? it says aprox total
memory n/a and under the ?main driver? it says tsirchnl.dll this is not the
driver I installed and it should say 128mb on total memory.

But under device manager it has the correct driver and shows the correct

I looked for DirectX under uninstall program but couldn?t find it. I thought
if I uninstalled it then reinstalled it would show the correct information.

Is this a problem with DirectX? Does anyone have an idea?

Please help


More replies
Answer Match 58.8%

Can a software firewall be used a diagnostic tool in check the security of a system ?

A:Can a firewall be used as a Diagnostic Tool ?

Not really that I know of but what are you trying to find out

the only think it can do if set correctly is warn you of anything attempting to go on the net

it won't tell you if it's good or bad just that it is connecting

2 more replies
Answer Match 58.8%

When I type "dxdiag" in the run box in the start menu, the tool loads half way and then a notice appears saying that DirectX has to close. When I go back to run DXDT again I get a message when it is in the middle of loading asking me if I want to bypass DirectShow, and that there was an issue with DirectShow last time I loaded DXDT. Does anyone know why this is happening, what it means, or how to fix it? Any helpful response would be appreciated greatly.


-Windows Vista Home Premium (never used to have this problem with XP)

-Nvidia 8800GTX - Driver Date = 3/2/2007 Driver Version =

A:DirectX Diagnostic Tool..

Also, I am not sure if this problem is causing or at all related to the Steam games issue I am currently having when I start my Steam games and the main menu goes black...

6 more replies
Answer Match 58.8%

I ran the Windows XP diagnostics tool and got an error message saying there is no diagnostic utility found...
what does this mean ?

A:Ran Dell Diagnostic Tool

Hello,If it is one thing that I have noticed from working on Dell computers, it is that most of them use the tools provided by Dell a little differently from model to model. Especially if your PC is a few years old. You may need to insert one of the disks that came with your PC, if you have one that is a couple of years old. The newer Dell's don't come with any of the disks unless you beg them, and pay $10.Most of the newer Dell's that have the diagnostics onboard, are generally accessed like this.1. Turn on (or restart) your computer.2. When the DELL? logo appears, press F12 immediately.3. When the boot device list appears, highlight Boot to Utility Partition and press Enter.4. When the Dell Diagnostics Main Menu appears, select the test you want to run.Hope this helps,nos

4 more replies
Answer Match 58.8%

OK I have windows vista and every time I try to run the memory diagnostic tool it always freezez at 8% overall and 16% on the first half of the test I run it on a restart and the next time I start up my computer any ideas why and it says no error detected as of yet

A:memory diagnostic tool

I don't know unless the CPU is overheating -- but try creating a Windows independent diagnostic using Memtest.

Beginners Guides: Diagnosing Bad Memory
Memtest86 - A Stand-alone Memory Diagnostic

>> And why are you testing the memory -- are you getting any BSODs or freezes otherwise?

1 more replies
Answer Match 58.8%

Hi. I have had my PC perfectly running since 2010. I have played all kind of video games with no problem with my GXT 580. Recently I hired and installer to add more ram to my PC and a SSD drive. He tried for a lot of time to install the additional ram and did some stuff on the bios with no avail. He then told me that he was going to leave the PC at that (with the original ram) and installed the SSD. Everything was great and I have been using my PC for almost 6 months without problems. The problems started last week when I decided to play again some video games. Whenever I was playing games (Planet Side 2 or GTAIV) then the infamous BSOD appeared. I think that if I never played any video games (since the new installation) I would have never experience the BSOD. I highly suspect of something the installer did. Please, please help me!! Thank you so very much!!!

A:Please, please help! SF Diagnostic Tool uploaded

Update your BIOS.

Versi?n y fecha de BIOS Award Software International, Inc. FB, 24/08/2010
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from, and execute the downloaded file as guided below :
Double click to open it.
Click this button only:

If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Update your Samsung SSD's Firmware.

Update XBox USB wireless controllerdriver (must) from Software Downloads | Microsoft Hardware

Free up the startup.
Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
Let us know it the problem persists or not.

3 more replies
Answer Match 58.8%

Hello guys, can you help me please I need to know what this test do and what its mean:
PS: Sorry for my bad english. :)

More replies
Answer Match 58.8%

does win 7's memory diagnostic tool always takes a long time from 21% to 22% on extended run? standard, short tests finish quickly i can run 2/3 tests in no time at all

A:memory diagnostic tool

it does on mine , i thought originally it had hung on me but it eventually moved on it does it everytime so im assuming that particular test takes a while

5 more replies
Answer Match 58.8%

I've been getting the BSOD for almost a month now. It's just at startup which usually leads to a couple restarts and then everything works perfectly fine. Sometimes my .exe's don't work, sometimes my USB ports aren't recognized, and sometimes it just flatout freezes. But again, after a couple restarts everything goes back to normal. Anyway, I'm trying this tool and hopefully it works!

Here's my event info:

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2013-09-28T18:43:45.507608800Z

EventRecordID 853163


- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Fuzz-PC

- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 26
BugcheckParameter1 0x41790
BugcheckParameter2 0xfffffa8004b98040
BugcheckParameter3 0xffff
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

A:SF Diagnostic Tool attempt

We have got a hint that you faced a stop 0x109 on 08/08/2013. No hint of any stop 0x26 as you stated.

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

5 more replies
Answer Match 58.8%

Hey, does anyone know of any free system diagnostic tools that would help me find out if something on my computer isn't cooperating with another?

A:System Diagnostic Tool

8 more replies
Answer Match 58.8%

I've experienced some strange events on my computer and I thought the first thing I'd do is run some disk diagnositc tools. I have five physical disks:
C: system/program disk
D: backup of C
E: data disk
F: backup of E
G: Spare disk ... using as 2nd backup of C

Since C & D are Western Digital devices, I downloaded one of their LifeGuard Diagnostics: DLGDIAG for Windows, and ran the "Extended Test" against C, D, and G. All passed. The control panel says that SMART status is not available -- I forgot how to turn that on (as far as I know, it should work with all five drives).

Any hints on a more demanding disk test that would not wipe the disk clean ... I do not want to have to reinstall my software because of the test. For what it is worth, I'm using Acronis True Image to make image copies of C to D and G.

Suggestions appreciated!

A:Need Disk Diagnostic Tool

The disk manufacturer's tests are, in my opinion, the right ones to use.

4 more replies
Answer Match 58.8%

In trying to diagnose a pesky problem with my computer I ran across a handy little tool from windows that checks your RAM modules for errors. You can find it at:

Hope it helps.

A:Windows RAM Diagnostic tool

theres another here

1 more replies
Answer Match 58.8%

my windows media play wont work it just freezes and i cant close it down,i cant play games i get a curser surrounded buy a black screen.

i run the dirextX diagnostic tool and get the following messages.

Dx Diag has detected their may have been a problem accessing the system information the last time this program was used. would u like to bypass the system information this time.
yes / no

i revieve the same messages for direct sound and direct music.
whats going on. can anyone help me please

A:directX Diagnostic tool

16 more replies
Answer Match 58.8%

Running Win.XP Home version 2002 Service Pack 2
Have lost Diagnostic tool Hot fix (KB914440 )
When trying to re-install I get following message

(Failed to Migrate Dependent Packages Win Xp)
Running Rogers H.S. Internet Connection
Internet Explorer V. 6.0
Outlook Express

AMD Athlon (TM )XP 2400+ 1.49GHz
512 MB of RAM.
Any advice appreciated.

More replies
Answer Match 58.8%

Hello everyone.. Ran across this link

in another (GASP, CHOKE) forum and thought I'd post it here for review/ comments.

I used the download file to create a boot floppy which runs the diagnostic. You also have the option of burning it to a CD.

One advantage I see over other memory diagnostics I've used, is this one runs it's test sequence (a set of 8) continuously until you stop it. This allows one to run a repeateitive test sequence over an extended period of time (like over night) and have a better chance of detecting an intermittent fault.

Check it out

A:New Memory Diagnostic Tool

8 more replies
Answer Match 58.8%

I'm resurrecting WDT for Win 10, it's been quite useful at Eightforums - but Win 10, especially with digital entitlement, has different needs.

I uploaded a beta at github for those that would like to test and give feedback in terms of what is required etc. The thing at EF was I was one of few interpreting the diagnostic report, so making the report itself more user friendly is one of the main things we need to sort out.
The current report is almost verbatim what Windows' licensingdiag.exe utility produces.

NB Office is phase 2 so that will not be a priority right now.

Releases ˇ Superfly-Inc/Windows-Diagnostic-Tool ˇ GitHub

PS It also needs a new name.

NB: It may hang on first use - if so close and restart... it's a known bug.

More replies
Answer Match 58.8%

I have a Logitech MX300 with wireless 3 button mouse.
The left, right and scroll wheel work fine, the center button doesn't seem to work at all.
I have the latest version of SetPoint and tried setting it up with different key mappings but to no avail.
I'm not even sure if it's working.

Is there any diagnostic tool that will show me when I push a button that it's being activated?

I first tried to get it to work in WOW(World of Warcraft) but no luck. I then realized it doesn't even seem to work outside the game. I mapped the button to be an 'X' and opened a text file. Pressing the button resulted in no action, no X's.

I'm running Win7 64bit.

Any ideas or info about a tool?


A:Is there a Mouse Diagnostic tool?

I have found that when one button stops working, it usually means that the mouse has gone bad. I think that Logitech warranty is 5 years, and when I sent them a message about a mouse limping like yours, then sent me a new one, without even returning the old one.

9 more replies
Answer Match 58.38%

I'm on a friend's computer right now, who uses a dropbox system which works in conjunction with a sound recorder. (The person record whatever he or she needs to record, they save it, which means it sends to whomever the dropbox was made for, which in this case is his/her professor. DAMN THEM PROFESSORS :3)

Usually he/she tries to use the program and the sound recorder, which works or doesn't work, but causes all audio on the computer to fail.

When the friend came to me for help, on a freak accident, the microphone/dropbox system worked, and kept all audio intact and sound. So I know the sound is working or able to work.

Another interesting thing about this problem is that ALL audio programs do not work. This doesn't just affect the browsers, this also affects Windows Media Player, which now refuses to play sound files that used to be able to be played because it says it can't play that kind of file.

Please help. :3

A:Adobe Flash Player runs program, then sound doesn't work

Go to audio device manufacturer's site and see if driver updates are available.

If "SP1" in user name refers to Windows 7 SP1 Beta, I would suggest that you uninstall it.

Windows 7 Service Pack 1 BETA

Regards. . .



1 more replies
Answer Match 57.96%

Greetings. I am having BSOD issues on a computer so I downloaded the SF diagnostic tool to gather the required crash info but it too fails. I right click to run as admin it launches correctly but when I hit Grab All it bombs telling me it cannot find the path \\desktop. It does this both on the computer I am having the BSOD on and my normal workstation.

Any advice?

A:BSOD and SF Diagnostic Tool Error

Try again. If needed, disable your antivirus and run the tool as admin.

3 more replies
Answer Match 57.96%

is there a merroy diagnostic tool in windows 8 and is so how do i use and if not can you recommend a merroy diagnostic tool that will work with windwos 8

A:Windows 8 merroy diagnostic tool

See picture:

Open it & follow the prompts.

2 more replies
Answer Match 57.96%

Got infected with this virus, which looks and acts just like what is described in the Hard Drive Diagnostic Uninstall Guide. On starting up, it starts going through its thing, but when I ctrl-alt-delete, Task Manager button was greyed out! I got it back by booting in safe mode with command prompt and then deleting this from the registry: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\DisableTskMgr

Now I can ctrl-alt-delete and stop the popups that the malware displays, but then I am just stuck in a blank, black safe mode screen with no taskbar. I can pull up a command prompt, but no idea what to do with it. I can get back into the task manager, but nothing is running in applications, and the list of processes doesn't mean anything to me.

I'm ready to make a log, but not sure how to get the log-making files onto the computer.
Thanks in advance.

A:Infected with Windows Diagnostic Tool

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Please take note:If you have since resolved the original problem you were having, we would appreciate you letting us know. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available.If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply'... Read more

3 more replies
Answer Match 57.96%

A disk diagnostics program pops up when I try to boot a Windows XP computer. I'm unable to use task manager and the program even pops up in safe mode preventing me from downloading a fix. Is there any way around this program without having to reinstall windows?


A:Disk diagnostic tool blocking everything

16 more replies
Answer Match 57.96%

... powered by PC Doctor". This utility came with my computer and has a default setting to run a default(?) set of tests on the 1st of each month. I am unable to determine how to manually execute this task. I want to disable the 'Scheduled Maintenance' feature and run this same set of tests whenever I choose.


A:"HP Hardware Diagnostic Tool ...

Hi MorningStar,

Have a look in

Click on PCDoctor/hp> properties (left hand side)> triggers>change to what you want

It should be under the local section, If not on the first screen that opened scroll down to the date it was last run to get the correct name

9 more replies
Answer Match 57.96%


I recently purchased a Dell Studio 1747 laptop. However, it had numerous issues. I managed to get enough replacement parts for it to finally be fixed, however, I would like to test one of my old memory sticks in Windows 7 Memory Diagnostics to see which one is defective. I had 4 GB of RAM. Surely, both couldn't be, right? I think only one of them was defective. I want to test to see which stick it could be, simple enough, right?

Even simpler question. In the Windows 7 Memory Diagnostic Tool, what is the max amount of RAM it can scan? In Vista/XP it was 4 GB. Is it the same for the Windows 7 version? I am running a 64-bit OS. If not, shall I just remove one of the existing (good) sticks of RAM and replace it with the questionable one and run the test?

I've already ran the test on my new, freshly replaced RAM, which came back all-clear, so, I know any new errors should be attributed to the extra RAM I put in.


Necifix (Or TWISTEDBroly, this SN is old)

A:Windows 7 Memory Diagnostic Tool

Hi -

I would suggest running memtest86+ one stick at a time; alternate the slots

Memtest86+ -->

Burn ISO to VD with Imgburn -->

Regards. . .



4 more replies
Answer Match 57.96%

I'm trying to augment the HP USB 3-in-1 diagnostic tool, which also includes the ability to update the BIOS on any machine.  I've figured out that the .BIN file is the BIOS update file and to put it in the \Hewlett-Packard\BIOS\New folder to allow machines to be updated.  However, when I tried to update a HP EliteBook 8540w, it didn't work, giving me an error message of "Signature file not found." Since I'm able to update other HP systems (dc7800, EliteDesk 800 G1, ProDesk 600 G1, etc.) by putting just the .BIN file on the USB drive and selecting the update BIOS option from the BIOS, I figure it would also work using the HP 3-in-1 diagnostic tool.  Apparently, the 3-in-1 tool uses some form of CRC check to validate the BIOS file first.  The problem is, I don't know for which file the tool is looking, so I'm stuck. Does anyone know the file structure of the BIOS section of the 3-in-1 diagnostic tool?  I need to know what files need to be put in what locations in order for the BIOS update function to work correctly.  Any help which is provided is greatly appreciated. Thanks,Timothy

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Answer Match 57.96%

I have a Dell xps l502x with Windows 10. I had restored my computer and saved some files on my backup in the other partition. I tried to find the other partition and changed my startup Hard drive through command prompt. The computer reboot and started in the Dell Diagnostics. Now it wont let me exit and go back to windows. I try to exit and it will restart right back to diagnostics. I tried F12 (it wont give me the option for F8) and it doesnt give me the option to reset. I am stuck and i dont know what to do. Can someone help me get back to windows.

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Answer Match 57.96%

hello. today using 100% of processor, 3 or 4 windows diagnostic tools pop out alone.
with the error that the group policy prevents from runing (i disabled all error reporting, performance tools, etc all that comes new with windows 7) with this error descriptions:
package ID: unknown
path: unknown
error code: 0x80070005
source: system
context: elevated.
this is my windows going insane???
UAC its turn off. i was piss off by the insane pop ups from changing a file name up to double click any program.
any solutions?
here a screenshot of the 2 issues that happened at the same time with a distance of like 15-30 seconds (its on spanish but above i translated the errors returned)
btw, this errors appeared like that. i did not run anything. was using adobe premiere pro cs5 exporting a movie on HD.

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Answer Match 57.96%

Is it possible? I'm running DirectX11 and my Tool says it's version 6.01.7600

A:Update DirectX Diagnostic Tool?

What's the problem? That's the version of Windows -6.01.7600. Build 7600 is the Windows 7 Final version. It's normal.

4 more replies
Answer Match 57.96% add the link

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Answer Match 57.96%

I have a problem here. I am using Windows 7RC. Was having no probs with anything, just exploring this OS. I started windows memory diagnostic tool control panal. Now I cant get out of it. There is no response to esc=exit. Reboot=memory diagnostic tool. Try to boot in safe mode, it takes me straight to memory diagnostic tool. Tried to boot into the bios, it took me to memory diagnostic tool. Finally I uninstalled the two sticks of Kingston KVR800D2N5/1G, then reinstalled them hoping that would change things. Booted up, it went to memory diagnostic tool....I have no idea what is causing this. Any help would be appreciated here.
Oh, I use an Asus P5B-E motherboard.

A:memory diagnostic tool problem

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Answer Match 57.96%

Is there a tool I can run to get a diagnostic on my pc, specifically what hardware, cpu, memory, hard drive size, graphics cards, cd/dvd drives etc?


A:Solved: Hardware diagnostic tool?

try It is free and small. d/l it run it. It even gives you the license/key numbers to the software you have on the computer I print off a hard copy to have on hand for when problems occur.
good luck

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Answer Match 57.96%

Hi, hp Pavilion p7 1010, 64 bit, Windows 10 home edition.   My desktop is running perfectly except for this problem. For years I have had the hp Hardware Diagnostic tool on my PC.   Recently, it got uninstalled somehow.  I have unsuccessfully tried to re-install it and I keep getting this message: 1.  Hardware Diagnostic Tool will be installed in an UEFI partition on the hard drive.2.  HP Tools Partition cannot be found.3.  main drive already has 4 partitions.  Additional partitions cannot be created.4.  Error 1722- problem with Windows installer package. The download then stops and does not complete.   Over 3/4 of my C: drive is empty.   I don't understand why this program that was installed and worked for years, somehow disappeared and now will not re-install as it seems to think there is not enough room for this file??  Can you off me a suggestion as to how to reinstall this program.  I like to run this about once a month to check on the over functioning of my PC.Thank you,beachguy

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Answer Match 57.96%

I have been having random BSOD every few days. I tried to install the SF diagnostic tool, but I keep receiving errors and the last time I got a BSOD and rebooted and it ran and BSOD at the end of it. I looked inside of the SF folder that it created and it is empty. Now when I run it it gives me errors:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.IO.IOException: Could not complete operation on some files and directories. See the Data property of the exception for more details.
at Microsoft.VisualBasic.FileIO.FileSystem.FxCopyOrMoveDirectory(CopyOrMove operation, String sourceDirectoryPath, String targetDirectoryPath, Boolean overwrite)
at Microsoft.VisualBasic.FileIO.FileSystem.CopyOrMoveDirectory(CopyOrMove operation, String sourceDirectoryName, String destinationDirectoryName, Boolean overwrite, UIOptionInternal showUI, UICancelOption onUserCancel)
at Microsoft.VisualBasic.MyServices.FileSystemProxy.CopyDirectory(String sourceDirectoryName, String destinationDirectoryName, Boolean overwrite)
at SF_Diagnostic_Tool.Form1.Button1_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
... Read more

A:BSOD while running SF Diagnostic tool

Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Zip them and upload those.

Also upload your MSINFO32.nfo file.
Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

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Answer Match 57.96%

I ran my Driect X to test things out and got these messages.
" An error occurred while setting yourdisplay to 640X480 mode with 16 bit color (high color)."

"Your computer may not support this mode."

"This is not nessarily a problem, though some programs may not work without support for this mode."


"Test failed at step 39 (set display mode to 640X480X16)"
HRESULT= 0x80004001 (not implemented)"

"Test failed at step 8 crating 3D device"
HRESULT = 0X88760827 (error code)

"Test failed at step 8 creating 3D device" HRESULT = 0X8876086c (error code)

OS: XP Home

Processor: AMD Athon XP2400+,3DNOW,2.0GHz

Memory: 1008MB RAM

DirectX Ver.: DirectX 9.0c

Card name: Gigabyte RADEON 9200SE SERIES
Manufacturer: ATI Technologies Inc.
Chip type: RADEON 9200 SE AGP (0x5964)
Thank you for reading, and I hope your help.


A:DirectX Diagnostic Tool Errors

When the 'puter is powering up and the black screen scrolls through all the data,I get this maessage at the bottom.

"Hardware monitor found an error, enter power setup menu for details."
"Press F1 to continue."


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Answer Match 57.96%

I can perform a Standard test without any difficulty. However, when I tried to attempt an Extended test the process halted at about 10% of even the
first test. After about a quarter of an hour it was still at this point so I pressed Esc to cancel the test.
How long would this Extended test normally take ? Was I a little premature in stopping it ?

A:Windows Memory Diagnostic tool.

Your throughest testing would be memtest86.

Its a boot cd thats run startup and let run.
Memtest86+ - Advanced Memory Diagnostic Tool

Remeber its an iso that needs to be properly burnt.

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Answer Match 57.96%

i got a friends laptop im trying to work on, its got no markings on it besides "Notebook" written on top the screen... i cant figure out who the manufacturer is and i gotta get some drivers for it, i cant more then 16 bit color mode and i cant get online so if anyone knows a good diagnostic tool for this please leme know, thanks...

A:diagnostic tool to check PC info

Hi see if any of these help.

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Answer Match 57.96%

I was running the PC Diagnostic Tool and I got the error in 'Network' and flagged as FAIL.

I do not know how to fix or diagnose the issue.

Is this with the Network driver?


A:PC Diagnostic Tool says - Network fail

What?s the problem exactly?
Is there a particular reason to use the PC Diagnostic Tool?
Do you have any problems with LAN or WLAn?

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Answer Match 57.96%


I have been downloading just about every diagnostic tool that I could find on Cnet, however none of them produce an error report that I can see so far. All the tools tell me what I have on my system, but what I want is a thorough analysis tool that will tell me what is wrong with my system. Does such a thing exist?

The problem I have is that my systems works ok, on a very basic level, like for tv streaming, internet and MS office. But not for anything that requires any degree of advanced graphics, even with old simple games.

I have no idea what is wrong and it is annoying because I cannot use my Steam account anymore!

Also, the fan on the graphics card goes nuts when do anything that requires it to work....

Any advice welcome!


A:diagnostic tool + error reporting

16 more replies
Answer Match 57.96%

I ran the extended test overnight and this morning it had rebooted into Vista. The problem is that there are no results in the toolbar to be viewed as the tutorial said it should be. Where can I view the results of the memory test?

A:Memory Diagnostic Tool Problem

Which memory test, which tool, and which tutorial? I'm presuming that you're using the built in memory tester - and it should've given you a notice if it passed the test or if it found any problems. If you didn't get a message, then I'd suspect that the test terminated abnormally - so you'll have to run the test and see if you can get a message from it (or see when it terminates). This'll involve a lot of boring, staring at the screen - but I've found not evidence of a log file or results page that will be displayed.Here's a link to the BC tutorial on the memory test:

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Answer Match 57.96%

I've got a netbook with Win7 Starter. It has IE10 already running, and I successfully installed the MSRT. But now Windows Updates keeps suggesting to install both of these (I'm set to notify, not automatically install). Actually, they're present in the list but not checked.

I went into Safe Mode and deleted SoftwareDistribution, to no avail.

Anyone know what's going on with this? Thanks!

A:IE10 and Malicious Software Removal Tool keep trying to install

Hello Paul,

It may be updates to them. What is the exact name of these updates with KB number?

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Answer Match 57.54%

How exactly do I burn the windiag.iso file that mtinst.exe creates to CD? Do I simply use the "burn Iso File" option of my burning software [Nero 6]? Do I rename the file to remove the .iso extension, and then "burn Iso file", as in the instructions for creating slipstreamed installation cds? Do I need to use Nero's "create bootable CD" option and then burn the iso file?

Any advice on how best to use WMDT? MS suggests using the menu options to turn the CPU cache off and to run the "extended memory map" rather than the default standard map.

A:How to burn a windows memory diagnostic tool cd?

Various ways to transform .iso files to bootable CDs: How to successfully burn or write an ISO-image to cd or dvd -

8 more replies
Answer Match 57.54%

I am running Windows Vista Ultimate 64 bit version on a new computer (30 days old). After experiencing several BSOD, I decided to run a memory diagnostic. However, every time I try to run Windows Memory Diagnostic Tool, it starts up to run it but then I get a screen saying it cannot be run because /boot/memtest.exe is missing or corrupted.

It was suggested by a helpful Microsoft tech from India that I should do a "in-place upgrade" however in following the instructions I got to the point where it asks whether I want to do a Upgrade Install and keep my files, programs, etc. or a Custom (advanced) Install but lose my files, programs, etc. The tech suggested I do the latter but I don't want to have to reinstall everything.

1. Any idea why my memtest.exe is not working?

2. What is the proper way to "rewrite" the OS (and presumably a function version of memtest.exe) onto my hard drive without losing all my data.

A:Missing Vista Memory Diagnostic Tool

The way to do this would be the In Place Upgrade.Why memtest.exe isn't working - most likely because it's either not there, or the path to it is incorrect.My suggestion tho', is to download a free, bootable memory testing utility and leave the system alone (if it's working properly otherwise). Here's a link to one that I use:

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Answer Match 57.54%

A rogue disk diagnostics program pops up when I try to boot a Windows XP computer. I'm unable to use task manager and the rogue program pops up in safe mode also preventing me from removing its registry entries or downloading a fix. Is there any way around this program without having to reinstall windows?

A:Rogue disk diagnostic tool blocking everything

Hello, Welcome to TSF.
I'm nasdaq and will be helping you.

You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers or live internet connections when you are following the procedures below.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.

Please do not install or uninstall any programes, or run any other scanners or software, unless I specifically ask you to do so. Also please copy and paste logs into the thread, rather than add them as attachments.

Please download to a flash drive of CD following tool to help allow other programs to run. (courtesy of
Copy the file to the desktop of the infected computeer and run it.
There are 3 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of... Read more

8 more replies
Answer Match 57.54%

Hi All

Can anyone recommend a hard drive diagnostic
tool for Toshiba MK6465GSX.

Have done some research on this topic and from
my understanding, there is no tool released by the
manufacturer which actually works - the story is
that Toshiba tests come back as failed even if the drive
is OK.

I currently have no problem with my drive but am
interested to know in case of any future problem.
Therefore a solution is not urgent.

I also looked at DOS Seatools however it seems
that the DOS version can only be used on Seagate and
Maxtor drives.

So if anyone has any suggestion on a bootable diagnostic
tool for my make of drive please post.

Ty in advance for replies

A:Hard Drive Diagnostic Tool For Toshiba

I have used Hitachi drive fitness test. It seems to work with all brands of hard drives.
Not as good as a manufacturer's specific diagnostic, but good enough.

I have also heard that Hiren's Boot CD has a Toshiba diagnostic on it, but it is probably the same tool you used.

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Answer Match 57.54%

Hi, the Windows Dianostic Tool has just stopped working which might be down to a recent series of Windows Updates on the 9th Dec

Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.189.1735.0)
Update for Windows 7 for x64-based Systems (KB3004394)
Windows Malicious Software Removal Tool x64 - December 2014 (KB890830)
Security Update for Windows 7 for x64-based Systems (KB3013126)
Update for Windows 7 for x64-based Systems (KB3014406)
Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB3008923)
Update for Windows 7 for x64-based Systems (KB3009736)
Update for Windows 7 for x64-based Systems (KB3006121)
Update for Windows 7 for x64-based Systems (KB3006625)
Update for Windows 7 for x64-based Systems (KB3013410)
Update for Microsoft Silverlight (KB3011970)
Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.189.1724.0)

I've also ran a SFC Scannow which tells me that Windows Resource Protection found corrupt files but was unable to fix some of them, see attachment for details

A:Windows Diagnostic Tool Error 0x800706F7

Update KB3004394 was the issue for me. Uninstall that and restart then attempt to use the diagnostic tool.

9 more replies