Tech Problem Aggregator

Unable to start - black screen or empty blue screen w cursor??

Q: Unable to start - black screen or empty blue screen w cursor??

Hello,

My laptop will not boot. I end up with an empty black screen or a blue screen with no icons, just a cursor. I get choices for 'normal startup' or ' repair' but not safe mode. Any help appreciated.

A: Unable to start - black screen or empty blue screen w cursor??

Hello JoLaRo and welcome to Seven Forums.

One of the Forum experts has prepared a couple of tutorials that might help you out.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

If you're still having issues after following the tutorials, please post back.

9 more replies
Answer Match 104.16%

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...

Ideas?

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Answer Match 104.16%

Hello and thanks for reading,

I have a 2 year old HP pavilion dv6 series laptop running windows 7. Yesterday I turned it on and it started normally but when I tried to browse on Firefox it gave me the blue screen (for the first time ever) and it shut down. Fearing I had a virus I ran it in safe mode and started a scan and began transporting my pictures via Dropbox just in case it died on me. Sure enough a weird error message (couldnt figure out what program made the message pop up) popped up saying I had a bunch of urgent viruses.. I didn't click on it at all and before I couldn't think of what to do the blue screen popped up and it shut down. When I tried to restart it the HP splash sign popped up and the screen flickered black and a blinking cursor started in the upper left corner. So this is where I stand now... Black screen with blinking cursor. Set default setting in BIOS (didn't work) and F8 (safe mode) or F11 (system restore) does nothing... The black screen just stays there. Any ideas? Is it a gonner? I'm hoping to get back on and get my pictures if possible. Help please!
 

A:HP Laptop blue screen crash now black screen with blinking cursor

sounds like a bug -click report and ask to move to malware forum
 

1 more replies
Answer Match 103.74%

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

4 more replies
Answer Match 95.76%

I received the following error message when I attempted to restart my computer:

C0000218 Unknown Hard Error

When I restarted after the blue screen it went into a check disk but would not finish the scan.

I have tried to start the computer in safe mode with internet connection and after a few minutes the screen goes black. I've tried to start it using last known configuration and the screen goes black. Everything I try ~ the screen goes black.

Help!!!!
 

A:Blue screen & now won't start in safe mode, screen goes black

I'm writing from my husband's laptop because my desktop is completely dead.

We were out of town for several days and when we returned my desktop was running very slow so I attempted to restart it. It locked up, I pressed/held the power button and when it restarted it attempted to run a disk check. The disk check locked up and I had to press/hold the power button again. When it restarted I got a blue screen ~ stop: C0000218 unknown hard error.

Sometimes when I attempt to restart it I get: checking file system on C:
file system = NTFS

When I attempt to restart it in safe mode, safe mode with networking or starting in last known good configuration I get . . .

multi(0)disk(0)rdisk(0)partition(2)\windows\appPatch\drvmain.sdb
multi(0)disk(0)rdisk(0)partition(2)\windows\system32\drivers\ . . . (various items)

Now it won't start, not even in safe mode. Everything I try ~ I just get a black screen.

** I just tried to restart AGAIN and it ran disk scan, said it had completed disk scan and would restart, the screen went black when it attempted to restart and the screen is still black and it won't restart.

What can I do to get my computer back?

Any help will be greatly appreciated!
 

2 more replies
Answer Match 94.92%

Hello.

First of all, apologies for bothering you with such a seemingly common problem, but I'm having a nightmare with this and need some help.

I'm using Vista (I don't recall which exact version, sorry) but today I just can't get my computer to start. I get to a pure black screen with a single white cursor in the middle. Research tells me that this is quite a common problem, but none of the suggested solutions have worked for me. I have tried the following:-

1) Removing USB devices.
2) Running system restore. I successfully restored the system and got into Windows proper, but all processes/programs crashed as soon as I'd started them, rendering it useless. I restrated and boom, straight back to the black screen.
3) Running system restore in Safe Mode. Same results.
4) Running explorer from the task manager. Didn't work, as the explorer process crashed immediately.

I've been having a few problems with various processes crashing on start-up over the past couple of weeks, so I wonder if these problems are related.

Any help on this matter would be much appreciated. I guess an easy solution would be to completely reinstall Windows, but that isn't really an option as I lack an installation CD. I'd be very grateful for your help!

A:Black screen w/ cursor on start-up

I have the exact same problem and always wonder what that is. Had my computer for about 3 years, and never had the problem until couple of weeks ago.

2 more replies
Answer Match 94.92%

HI I HAVE A DELL INSPIRON 640M LAPTOP RUNNING WIN 7 ULTIMATE.
ALL of a sudden when I turned it on it boots to the dell logo then goes black with cursor
I put in the win 7 disc and tired to do a start up repair and restore to no luck
it states no restore points on this computer and start up repair does nothing
I have looked at several threads and can not find any solutions that works. this laptop was working find a week ago
I had not used it since then

any ideas what I can try before I do a clean install and lose all my files?

A:Black screen with cursor at start up

I would suggest you to read this article.
Hopefully it will help you..


Black screen with cursor at start up


Best of luck....

3 more replies
Answer Match 94.92%

I have an asus eee netbook that is running wondows XP. I was on IE the other day on facebook and youtube and all of a sudden my videos and IE started skipping and freezing. I tried shutting down IE with no response so I opened task manager and clicked end task. Still nothing so I did a hard reset (held power button down until it shut off). When I tired to power back up it asked me to run normal/safe/etc becuase of the hard shut down. I clicked normal, it went to the next screen which was the windows progress bar loading and then when it was supposed to go to the XP logo and user account selection page it instead goes to a black screen with my cursor dead center (I can move the cursor around however).

I tried using ctl+alt+del and didnt get anything. I then restarted it in safe mode and safe mode with networking and I can get it to work that way. Since it runs in safe mode I went and searched around in the regedit, msconfig, temp files, system32 files and prefetch files (all "solutions" from other people who say it will fix it) none of them worked.

Like I said, I have a netbook so not only do I not have a DVD drive or an external drive but I also do not have any OS install disks.

Please help me as I need my computer and am at my wits end!

Thanks in advance!

A:Black screen with Cursor upon start up

Something you can try, go into My Computer, right click your C: drive (assuming that's where the OS is installed), select Properties, Tools tab, hit Check Now under error checking, select both check boxes, and hit start. You will get a message stating the drive is in use, do you want to schedule it the next time your computer is restarted and select yes. Then restart the computer and let it do its thing.

If that doesn't work, try using an XP disk to run a repair from it...(I did see you didn't have any disks, see what they would cost from the manufacturer, Asus)

In MSCONFIG, did you disable everything unnecessary to load on boot...like all the updaters, and other third party software?

1 more replies
Answer Match 94.92%

Please help. After holding the power button
n to shut down because program and google didnt work only cursor loaded. And on start up menu com prompt icon was blanck

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Answer Match 94.92%

Good day, im having this problem on my acer 4741g laptop recently. Upon start up im having this black screen with cursor for about 10-15minutes until in boots up to normal start up display, i also observed that after the black screen in boots up very slow. This only happens when i shut down or restart my system otherwise this problem dont show up.
I already did some troubleshooting including start up repair, adjusting my resolution and system recovery but still cant fix the problem. I need help with these, Any response would be gladly appreciated. Thanks!
Heres complete info of my laptop:
Acer 4741g
Intel Core i3-370m processor
Nvidia GeForce GT 415M
2Gb DDR3 Memory
320Gb HDD

A:Black Screen with cursor on start up

Just to be clear: where in the startup sequence does the black screen occur and delay?
The instant you turn it on?
A second or 2 after you turn it on but before the "Starting Windows" screen would normally come on?
Or after the "Starting Windows" screen.
Do the fans in the laptop run louder while this is occurring?
Is anything other than the HDD light blinking?
Is the HDD light blinking?

5 more replies
Answer Match 94.92%

After my computer runs for a few hours and I turn it off the next time I go to use it it goes through the start up screens then when i should get the desktop I get a black screen and cursor I opened it up cleaned it with air and it worked for about a month now it's doing it again

A:black screen and cursor upon start up

Does this happen when the computer has been off for several hours?
 
When you cleaned out the computer did you clean the heat sink and fan on the CPU?

5 more replies
Answer Match 94.08%

Hi, Please i really need your assistance.
I have HP HDX 16 notebook with windows vista home premium .
I am not able to recover windows, every time i start my laptop a blue screen after windows logo appears .
i inserted the original recovery disk in laptop and :
- tried F11 recovery option but after LOADING WINDOWS FILE empty blue screen appeared and then nothing happed.
- tried to run in SAFE MODE but again blue screen .
- tried every thing but every time empty blue screen appears.
Need urgent assistance please.
Regards.
Asfar Shah

A:Blue Empty Screen every time i start my laptop

When you inserted the original recovery disk in laptop
Did you make sure you where booting from cd in your bios if not try pressing F2 or F11 to get into bios and make sure your set to boot from cd !

9 more replies
Answer Match 94.08%

HI, I am unable to boot into windows 7 in either safe or normal mode, All options using a win 7 boot disc leads me to a System Recovery Options screen where the keyboard and mouse pointer are frozen and my options are diminished.
 
What i believe has happened is my son has informed me he was trying to install a game and needed winrar to extract the contents, The file he was trying to install brought the AVG virus program to life. Viruses were quarantined and files deleted.
 
This was yesterday evening. When I tried to fire up the PC this morning the black screen is as far as i could get.
 
The PC in question is a HP Touchsmart 610 all-in-one with Intel i5 and 14gb ram.
 
It is used daily for my work as a freelance graphic artist.
 
I was prepared to format and re-install but i cannot even find a way to do that at this stage.
 
I would really appreciate any help to sort out this problem.
 
Regards
John

A:Unable to boot into windows 7 Black screen + blinking cursor

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 

 
4a)  Click on the Browse for a file icon:
 

 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 

 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B,... Read more

1 more replies
Answer Match 94.08%

Hello, I am running a Compaq Presario C500 laptop with Windows Vista.

I shut it down while a HP Update was being installed (it was actually stalled so I forced quit it). Now when I try and start up, it gets to a black screen where the cursor is active and that is it. Safe Mode seems to do the same thing.

Help would be greatly appreciated! Thanks

A:Start-Up ends at a black screen with only the cursor

You may want to try to do a repair installation with your discs. Directions can be found at http://www.bleepingcomputer.com/tuto...torial148.html
If you do not have your CD's you may also try pressing F8 upon startup until you receive the boot-menu where you can select Repair Computer and once in their you may be able to try the repair option. You can also try c: chckdsk /f in the command prompt under that screen.
If all else fails you may need to contact your manufacture about hard drive issues.

3 more replies
Answer Match 94.08%

Hello, I am running a Compaq Presario C500 laptop with Windows Vista.

I shut it down while a HP Update was being installed (it was actually stalled so I forced quit it). Now when I try and start up, it gets to a black screen where the cursor is active and that is it. Safe Mode seems to do the same thing.

Help would be greatly appreciated! Thanks
 

A:Start-Up ends at a black screen with only the cursor

Try a startup repair using the Vista DVD

http://www.bleepingcomputer.com/tutorials/tutorial148.html

if repair fails during the process see this
http://support.microsoft.com/?kbid=946532
 

3 more replies
Answer Match 94.08%

Hi, I have a dell inspiron 1525 labtop. It was working fine, ran some updates then on the reboot it would not go past the post. The screen turns black with a blinking cursor at the top.
I tried unplugging everything, rebooting by taking out battery, and holding down power button.
The only menus I get are F2 and F 12, no F8.
I tried rearranging the boot order, I changed the Ram around I tried each by themselves.
I have a reinstallation cd, the repair did not work and I wasnt sure about completly redoing the installation.
It wouldnt let me put in a new partition.
I would appreciate any advice!!!!!
Thanks, Lisa

A:XP wont start, black screen with cursor

Did the repair installation start?

That model comes with a recovery partition, where did you get the installation disk?

4 more replies
Answer Match 94.08%

Hello all,

I am in dire need of assistance and any help is most welcome. I am running a Sony Vaio with Intel Core 2 Duo 2.00 GHz processor and Windows XP SP3 Media Center 2005. The computer boots with the Windows splash / loading screen as normal, afterwards, when it would normally show the desktop, I am left with a black screen with the cursor in the middle (not blinking). I have control of the cursor, but can't do anything else. Ctrl+Alt+Del does nothing and pressing Shift 5 times does nothing. I have attempted the normal system restore, booting in Safe Mode, Safe Mode with networking, and Safe Mode with Command prompt. All of these result in the same black screen with cursor control.

I am not aware of any viruses that might be on the machine. I regularly run SuperAntispyware, Malwarebytes, and virus scans with Symantec Antivirus Corporate Edition. None of them detected anything earlier in the day prior to the problem. However, Firefox had frozen up an unusual number of times yesterday. When it froze, I noticed that there was always an advertisement on the site that didn't load properly, so I attributed it to that. Also, the night before, I received a Cicerouiwndframe not responding error on shutdown, but that is not particularly unusual as I have seen it before, though not recently. Further, I noticed yesterday that my computer was having trouble recognizing my printer in one of the USB ports, but when I switched to one of the other ports, it worked fine. In trying t... Read more

A:Windows XP won't start; black screen w/ cursor

Do you have another user account you can try logging in with?

If you don't log in as administrator normally, at the log in screen type administrator and your admin password. If you have the login screen that shows icons, press cntrl+alt+del twice and the standard log in window will appear.

It's possible that an application is attempting to load at start up that cannot complete and keeps the computer from finishing it's boot up. Another user profile might not have this same issue.

If you have another account to sign in with, give it a shot and let us know.

5 more replies
Answer Match 94.08%

Hi all,
 
I was wondering if someone is able to help me try to solve an issue with my laptop. I have a HP laptop running windows 7, and at the moment, I can't get it to start up. It gets past the screen with the windows logo and then just displays a black screen with white cursor. I don't remember recently having installed any updates or any other software which may have caused this. I did, however, go away for the weekend and accidentally left my laptop on standby. When I came home, the battery had drained, so I tried starting it back up and it loaded the 'windows shut down incorrectly' screen. Trying to start windows normally after seeing that screen now won't work. I've tried a few basic fixes:
 
1. Starting in safe mode - also loads black screen with white cursor
2. Letting the black screen load and pressing ctrl+alt+delete - task manager doesn't start
3. Going to advanced boot options and enabling low resolution video mode
4. System restore - tried restoring to 2 points, one 2 weeks ago, another even older. Both try the restore and then I get an unspecified error (0x8000ffff)
5. A hard reset
6. Pressing F8 on startup and selecting 'restore to last known configuration'.
 
Any ideas for for what I can try next? The laptop is fairly old but it's the files on it I really care about, so would like to try to fix it, or otherwise, recover my files before doing a clean install.
 
My laptop came with windows 7 preinstalled on it, but I burnt a series of recove... Read more

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Answer Match 94.08%

Hello all, I am hoping someone will be able to help me here...

So the other day, my laptop (Toshiba Satellite A200) is going along happy as a clam, and I shut it down to leave for the day. When I get back that night, I press the power button and go to make some tea as it boots up but when I get back ten minutes later, there is nothing but this damned blinking "_" in the corner of the screen.

I tried leaving it over night to see if it was just being obscenely slow, but to no avail. The next day I made a copy of Hiren's Boot Disk on my sister's computer on the recommendation of one of my friends, on which I used the "Boot from hard disk - Windows Vista/7". So the good news is that I am able to start the computer that way - I'm using it right now - but only using the boot disk. I tried doing a repair with my Windows 7 installation disk, but it couldn't find any problems.

I'm out of ideas now, any help?
 

A:PC Won't start - Black screen; blinking cursor?

10 more replies
Answer Match 92.82%

So this morning my computer is working fine we are browesing the Internet when pc suddenly reboots and like many others have posted then I get a black screen with a blinking cursor. I try a few things then due to time constraints I have to go to work so I give up.

I get Home and start googling from my iPhone I try everything I can find all for not. After tinkering around with the posted docs two things happen one. The bios now say inkown device if more than one hd is connected. If either is connected individually it detects them. But continues to not boot. And number two I get a hdsk code. Also in addition if I try to boot from just the master drive it gives me a master boot check sum error or something similar.

I have searched and tried all the FIxs I can find I haven't yet tried using a boot disk as a friend will be dropping it off later tonight. I am at the end of my rope I can't boot into safe mode and there is no data that I care about installed on the hds All important things are kept backed up on an external drive. However I am extreme frustrated and think my main hd is junk my final and hopefully unnecessary option as I don't have. Second pc is to have my friend take my hds and attempt to see if they function from another tower. Any suggestions? Help a frustrated couple please
 

A:Crash followed by black screen with blinking cursor fiollowed by unable to detect hd

If the hard drive has failed (which seems likely) there is no fix for that other than buying a new one.
You can test the drive with the manufacturer's own diagnostic software. The links are at top of this page:
http://www.tacktech.com/display.cfm?ttid=287
 

1 more replies
Answer Match 92.82%

I've tried rebooting a multitude of times; it actually worked once, then crashed after about an hour...

Did the Memory test: checked out OK

Put my Vista DVD in to do a windows repair. Once it said it was done, but it didn't fix the problem. Another time it said it attempted to do a "start-up repair" but didn't work.

Tried a system restore, but to no avail...

Vista is a POS! Paid a bunch of money to have XP put back on my laptop. Now my desktop is acting up. Yeah I know, I should only put it on a dual-core processor (my desktop in a hyperthreading 800mhz FSB 2.8 P4 with 1GB RAM).

HELP!

Bob

A:Vista: Start-up prob/Just get Black screen w/cursor...

d/core nothing to do with it
it runs merrily away on my prescott 3.2
if the repair is not working the only way i know of running a repair install like in xp is to boot from the dvd and run an upgrade installation

1 more replies
Answer Match 92.82%

Hello. I have a Toshiba Satellite C655-S5132 and it started with a virus in my svchost.exe file. Now my screen goes from the Toshiba logo at the beginning to a black screen with a blinking cursor. I I tried System Restore but it said it could not be performed, no matter what date i choose because of a damaged/missing file. I tried Toshiba Recovery Wizard and it asks me to put in the last cd of a Toshiba Recovery cd set, and I dont have one. I do have a bootup disk but it still is not solving the problem. How do i reset it back to Factory settings?

A:Windows 7 will not start-just black screen and blinking cursor

Hi Black Frank,I would recommend posting in the Am I infected? What do I do? as you may still be infected. Please read Before You Post About A Problem before posting.Pauline

1 more replies
Answer Match 92.82%

First off my PC:Processor: Core2Duo E7400 @ 2.8GhzMotherboard: Asus P5KPL-VMGPU: Nvidia 9400GT (128-Bit with 512MB)HDD: 1x 250GB SATA, 1x160GB SATA (OS Installed) and 1x60GB SATA (Small LAPTOP HDD)RAM: 4GB DDR2 running in Dual Channel (USB to FSB RATIO is 1:1)Windows: Windows 10 PRO 64BITI have been facing this issue for a while now. Whenever I start my PC from a cold start it sometimes gets stuck on a black screen after the Windows Logo with the responsive mouse cursor. I then have to force reboot the system.Things I have triedReinstalling Windows and Letting Windows Install the Latest Drivers and did not install anything else and tested. Problem remained.Updating Graphics Drivers to the latest from Website.Problem remains. What could be wrong? I have been having this problem since a few months and this was present even on the older Windows 10 build.Computing Tech Netmessage edited by agalpha

A:Black Screen With Cursor WINDOWS 10 COLD START

"Whenever I start my PC from a cold start it sometimes gets stuck on a black screen"You lost me there. Does it do it every time you start from cold or just sometimes? It will be more easy to diagnose if it is not intermittent.A good start is to use Clean Boot to see if you can work out what is causing it: http://winaero.com/blog/how-to-perf...Also see if it does it in Safe Mode (see link on page).Always pop back and let us know the outcome - thanksmessage edited by Derek

7 more replies
Answer Match 92.82%

Hello all,

I am in dire need of assistance and any help is most welcome. I am running a Sony Vaio with Intel Core 2 Duo 2.00 GHz processor and Windows XP SP3 Media Center 2005. The computer boots with the Windows splash / loading screen as normal, afterwards, when it would normally show the desktop, I am left with a black screen with the cursor in the middle (not blinking). I have control of the cursor, but can't do anything else. Ctrl+Alt+Del does nothing and pressing Shift 5 times does nothing. I have attempted the normal system restore, booting in Safe Mode, Safe Mode with networking, and Safe Mode with Command prompt. All of these result in the same black screen with cursor control.

I am not aware of any viruses that might be on the machine. I regularly run SuperAntispyware, Malwarebytes, and virus scans with Symantec Antivirus Corporate Edition. None of them detected anything earlier in the day prior to the problem. However, Firefox had frozen up an unusual number of times yesterday. When it froze, I noticed that there was always an advertisement on the site that didn't load properly, so I attributed it to that. Also, the night before, I received a Cicerouiwndframe not responding error on shutdown, but that is not particularly unusual as I have seen it before, though not recently. Further, I noticed yesterday that my computer was having trouble recognizing my printer in one of the USB ports, but when I switched to one of the other ports, it worked fine. In tr... Read more

A:Windows XP won't start; black screen w/ movable cursor

The only time I ever used that recovery option on a Vaio, it performed a destructive return to factory settings with no further warning so I recommend leaving that one alone for the time being. Tap F8 to bring the Safe Mode menu up and try the option for VGA settings, which might just let your graphics card show with reduced functions. If you can get in that way, try updating the drivers for the graphics in Device Manager.

As for getting the files out, you could Google for Hirens BootCD and download that, burn it to a disk and use MiniXP to gain access to your files and move them to memory sticks of an external hard drive. Using MiniXP would also tell you if the graphics are working but that your own system lacks some files or settings somewhere.
 

1 more replies
Answer Match 91.98%

OMG. My Toshiba Satellite M35-S320. XP Pro (SP3) just splashes the "Toshiba" logo then goes to a black screen with a flashing cursor up in the top left corner. When I try to F8 and start in safe mode or "Last good configuration" it does nothing for the first dozen or so F8's. Then it beeps once each time I press the F8 key. I next tried F12 and a window appears which offers four boot options. The top one is "CD/DVD". So, I downloaded and burned the ISO of OLTPE and tried it in the machine. I can hear and feel the spinning starting and stopping. However, there is no change to the black screen and nothing loads. It was working great and all of a sudden, it's just not. No new programs, no downloads. Ergh!

I know that there are many seeking help here and I'm highly appreciative of the assistance I've gotten in the past. Please help out this old, seriously "non-techie" granpa.

A:Sudden start-up failure. Black screen, flashing cursor only

Worth a look, Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503.I'd try the fixmbr command from XP Recovery Console.How to Create a Bootable XP Recovery Console CD - http://www.bleepingcomputer.com/forums/t/276527/how-to-create-a-bootable-xp-recovery-console-cd/Louis

20 more replies
Answer Match 91.98%

Hello, my problem started when I realized that my email account was hacked and sending out random messages to my contacts. From there, I ran MalwareBytes. It found like 18 files and deleted them. After that, windows would not start in normal mode.
 
From Bleeping Computer I downloaded the Farbar recovery scan tool used it and then ran it again to fix. Computer worked fine until I tried to download Norton Security. Now I back to the same black screen.
 
What should I do now?
 
Here is the Farbar log.
 
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 10-03-2013 01
Ran by SYSTEM at 13-03-2013 23:14:05
Running from G:\
Windows 7 Home Premium  Service Pack 1 (X64) OS Language: English(US)
The current controlset is ControlSet001
==================== Registry (Whitelisted) ===================
HKLM\...\Run: [TouchORB] C:\Program Files (x86)\TouchSettings\TouchPortalOBR.exe [155752 2010-11-12] (Acer Corp.)
HKLM\...\Run: [TouchPortalV3Launcher] C:\Program Files (x86)\Gateway\Gateway TouchPortal\TouchPortalLauncher.exe na [438376 2010-11-30] (Acer Corp.)
HKLM\...\Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [12858984 2011-09-19] (Realtek Semiconductor)
HKLM\...\Run: [THXCfg64] C:\Windows\system32\RunDLL32.exe C:\Windows\system32\THXCfg64.dll,RunDLLEntry THXCfg64 [25600 2010-09-14] (Creative Technology Ltd.)
HKLM-x32\...\Run: [YouCam Mirage] "C:\Program Files (x86)\Gateway\Gateway TouchPortal\YouCam\YCMMirage.exe" [136488... Read more

A:Windows will not start -- black screen with white mouse cursor only

Greetings anhunt and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problem... Read more

3 more replies
Answer Match 91.98%

hallo dear experts,

my system crashed yesterday due to gpu overheating. now it boots till windows animated logo but at the point right when welcome screen usually comes there is nothing now but a moveable mouse cursor on a completelly black background.

now i have following stuff to get back to normal: two very old restore points and a recently created macrium reflect system image but no repair disc. i will be very happy, if there is a way to use the image since i know that some of you prefer macrium reflect insted of microsofts system image solution. unfurtuntelly my restauration points are way to old (april 2011). ill be very glad to hear your suggestions

A:Black Screen but cursor after crash; after windows start animation

You can create the Macrium Reflect disc on any system running Windows. Just make sure you create the disc for the correct version of Windows and the correct 32-bit or 64-bit version.

If your external drive is recognized by the Linux version of Macrium, you have even more options and can create the Macrium disc with any OS.

Do you have access to another system, or friends who could let you use theirs?

7 more replies
Answer Match 91.98%

Here's the history:
 
Sony Vaio laptop running Windows 7 Home Premium 64-bit, with multiple virus/malware infections. Removed hard drive, attached to desktop computer, ran Malwarebytes, Microsoft Security Essentials and Symantec Endpoint Protection 12.1 on it.  Removed everything these three programs found.
 
Put drive back in laptop, when it boots I get the black screen and cursor.  Won't boot any further.
 
Ran Windows Defender Offline, nothing found.  Ran FRST through the recovery console and generated the following log:
 
 
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 10-11-2013 01
Ran by SYSTEM on MININT-CO0QQGG on 12-11-2013 19:13:57
Running from G:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Recovery
The current controlset is ControlSet001ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.
==================== Registry (Whitelisted) ==================
HKLM\...\Run: [cAudioFilterAgent] - C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe
HKLM\...\Run: [HotKeysCmds] - C:\Windows\system32\hkcmd.exe [ ] ()
HKLM\...\Run: [Apoint] - C:\Program Files\Apoint\Apoint.exe [226672 2011-02-16] (Alps Electric Co., Ltd.)
HKLM\...\Run: [AS2014] - C:\ProgramData\gXgvXrXn\gXgvXrXn.exe [609928 2013-10-22] ()
HKLM\...\Winlogon: [Userinit] userinit.exe,C:\ProgramData\gXgvXrXn\gXgvXrXn.exe -sm,
Winlo... Read more

A:Explorer won't start, black screen and cursor, no response to CTRL-ALT-DEL

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.    Fix with FRST (Recovery Environment)Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
(To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notep... Read more

9 more replies
Answer Match 91.98%

Hi all,

I've been searching around for someone with my problem, however the things I find don't seem to be exactly the same...

Sometimes when I turn on my computer, the screen will turn on as usual, and there is like a cursor that blinks in the top left corner of the screen, again, as usual. However, it will sometimes stop, and stay on this screen for upwards of a minute or more. The laptop sounds like it's still working, as the fan is going pretty fast and everything sounds like it's spinning, however it doesn't show anything on the screen. After around the minute duration, the screen will go black and the normal boot up process is proceeded with.
From what I've read of other people, they can't even get past this screen, which is why I think my problem is slightly different, or the same, just not as severe. Does my problem also sound like it's the MBR, as indicated by other people's questions on the Internet?

If so, is there any easy way to repair it without having to use a windows 7 disc, as I have a laptop and didn't get a disc with it...

Thanks
Denno
 

A:Black screen with blinking cursor frozen at very start of startup

If you go to Backup and Restore in Control Panel you can Create a system repair disc. You can then use it to start up and try a repair. You may have to do the same MBR several times before it works.
 

3 more replies
Answer Match 91.98%

Hi.I hope everyone reading this is having a better start to their day than me. My Toshiba laptop (satellite L850-166) has stopped working and i know nothing about computers. After an hour looking on the net for a solution i am even more confused, so any help offered will have to be in noob language please.
So here goes.
I was watching a youtube video and my computer froze.
 
I left it for a bit to see if it would sort itself but it didnt.
 
I tried to start the task manager but that wouldnt open.
 
I then held the power button down and shut the computer down.
 
When i restarted the computer it showed the Toshiba screen (as usual) giving me the F2 and F12 options for setup and boot menu.
 
It then went to a screen saying windows was loading files (not seen this screen before) the progress bar underneath the message then filled up.
 
After about 30 seconds a new screen showed with a coloured progress bar with  microsoft corporation  written underneath. This bar only filled to a quarter then the screen went black. There is a mouse cursor on the screen that i have control of.
 
I have left it for half an hour and nothing changes. I have also tried to start the computer a few times but its the same every time.
 
If anyone knows what my problem is or can offer advice on it i would be most grateful. We have some family photos on the computer and i need to get them 
Also Minecraft is calling and all my saves are on the computer.
... Read more

A:Laptop wont start. I just get a black screen with the mouse cursor on it

Hi, can you get it to boot into safe mode?
To do so, from start up keep tapping the F8 key, that should give you the Advanced Boot Options screen, use the up and down keys to highlight Safe mode, or safe mode with networking, then press the Enter key. If it boots into safe mode, or not, let us know, whoever comes next will help further.
 
Nev.

20 more replies
Answer Match 91.98%

A few days ago I turned off my dell laptop and everything seemed fine, the very next morning I turned it on and and everything seem ok, until it went passed the welcome screen the screen turned black and just the mouse cursor appeared and it just doesn't go passed that it stays in the black screen with the cursor, I'm able to get in in safe mode and I sis a complete virus scan and malware but everything was clear, I tried system restores but i don't have the disks for it and it says that it is required, I tried restore point but i forgot to create them i was wondering if there can be any other way to fix this.

A:Windows 7 Fails to start: Black Screen with mouse cursor

My laptop just had same problem. couple of hours ago.

What i did was I press f8 when windows were starting up and then I clicked on "Repair system"

Afterwards man options came like system restore, memory diagnostic etc. I clicked on Command prompt then type this command without quotes. "chkdsk /f /r C:"

This command will do chkdsk and repair any hard drive issue. My laptop seems working for a moment.

Running Chkdsk on Windows Hard Drive - YouTube .

3 more replies
Answer Match 91.98%

Today I tried to boot up my laptop but I am stuck at a blinking cursor on a black screen.

To make matters work my keyboard doesn't work either so I can't use F2 or F12 before it boots to the black screen.

Any idea what the problem could be? I'm stumped and thinking the laptop may just be trash now.

A:Toshiba Laptop won't start up- blinking cursor on black screen

Most often failure to boot disk is a user failure, not hardware. Keep trying, more vigorously. Sometimes what helps is to reset the CMOS which can also be done by pulling the battery if you can access it easily enough on your lappy.

You need to work through these steps for Troubleshooting Windows 7 Failure to Start.

There are some Boot disks/flash sticks provided in the steps that will boot themselves without user input so I'd boot Hiren’s BootCD 15.1 or Hiren's BootCD From USB Flash Drive to run an A/V test, test your HD and RAM, Check File System and Active partition with Partition Wizard on Hirens.

But if you can't get the Win7 installer or Repair CD to boot you may need to rescue your files using Rescue disk in Step 9, then wipe the HD using Partition Wizard on Hirens, which will force the installer to start to Clean Reinstall - Factory OEM Windows 7.

You can also try getting the inferior Toshiba HDD Recovery Utility if you can get the Fkey to boot it.

9 more replies
Answer Match 91.98%

Hello my name is Peter from Holland hope to learn a lot here
 
OK I tried everything whats in the other persons topic, still having the black screen with only the cursor
 
 
Moderator edit: Moved from Introductions and edited title.
Problem appears to be what is in the title.
Reference here.
Roger

A:Explorer won't start, black screen and cursor, no response to CTRL-ALT-DEL

Hello Peter, and welcome to Bleeping Computer! My name is bloopie and I'll be helping you with your problems as best I can! A few things to keep in mind while we are working together:If you have since resolved the original problem you were having, I would appreciate it if you let me know.If you are unsure about any of the steps just post what you can and I will guide you!Please tell me if you have your original Windows CD/DVD available.Please copy and paste all logs here unless otherwise instructed!Upon completing the steps below I will review your topic an do my best to resolve your issues.Please do not run any other tools without my instruction to do so!==========On a clean machine, please download Farbar Recovery Scan Tool and save it to a flash drive.Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.Plug the flashdrive into the infected PC.If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.If you are using Vista or Windows 7 enter System Recovery Options.To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Select US... Read more

31 more replies
Answer Match 91.56%

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
POST
BIOS
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

15 more replies
Answer Match 91.14%

Hi there can anybody please help me when i turn my laptop on it comes up with the normal advent start up screen and the loading bar the loading bar completes then it goes to a black screen with a white flashing cursor for about 5 seconds then just restarts that whole process again i can go into bios setting i have tried putting sata cd as boot priority that doesnt work i have also tried sata hdd as boot priority and that doesnt work i cant go into safe mode and when i press f8 to try recovery boot it just does the same thing as explained before can somebody please help me
 

A:Advent roma start up loop/ black screen white cursor

16 more replies
Answer Match 91.14%

My computer used to boot very quickly (less than 20 seconds to desktop, I'm on an SSD), but at some point recently it started pausing at a black screen with the cursor in the middle for about 40 seconds before getting to the logon screen. I ran Xbootmgr and it shows that PlugPlay start is taking 40029ms, during which time Xperfview shows that there is no disk or CPU activity.
 
This is the line from the xperf XML from a boot trace that is worrying me:
     <serviceTransition name="PlugPlay" group="PlugPlay" transition="start"
                         totalTransitionTimeDelta="40048" firstCheckpointTimeDelta="18" processingTimeDelta="40029"
                         container="DcomLaunch svchost (956)" startedAt="5644" firstCheckpointedAt="5663" endedAt="45693"/>

 
I've attached the full XML file below.
 
I have no errors in the error log after booting (other than a long gap before "Plug and Play service" reports that it entered the running state), booting with all USB devices unplugged doesn't help, nor does booting in safe mode (with or without networking) or doing a clean startup.
 
Any help identifying what's actually causing the issue?

 
System Information:
 

Spoiler

· OS: Windows 7 Professional x64
· What was original installed OS on system? Windows 7
· Is the OS an OEM ... Read more

A:Boot pauses on black screen with cursor, possible PlugPlay Start issue

Let's try looking at these reports:
1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

6 more replies
Answer Match 91.14%

My computer used to boot very quickly (less than 20 seconds to desktop, I'm on an SSD), but at some point recently it started pausing at a black screen with the cursor in the middle for about 40 seconds before getting to the logon screen. I ran Xbootmgr and it shows that PlugPlay start is taking 40029ms, during which time Xperfview shows that there is no disk or CPU activity.

This is the line from the xperf XML from a boot trace that is worrying me:

Code:
<serviceTransition name="PlugPlay" group="PlugPlay" transition="start"
totalTransitionTimeDelta="40048" firstCheckpointTimeDelta="18" processingTimeDelta="40029"
container="DcomLaunch svchost (956)" startedAt="5644" firstCheckpointedAt="5663" endedAt="45693"/>
I've attached the full XML file below.

Any help identifying what's actually causing the issue?

A:Boot pauses on black screen with cursor, possible PlugPlay Start issue

Right after a start run this in cmd:

Code:
tasklist /svc /fi "imagename eq svchost.exe"
and see what comes up, post a screenshot perhaps

Also check event viewer for any abnormal hangs.

Try removing the Ethernet cable and start. Also try restarting in Safe Mode (with and without networking).
Try a clean startup too - Troubleshoot Application Conflicts by Performing a Clean Startup

3 more replies
Answer Match 91.14%

I am having trouble turning my laptop on. when i press the on button the dell startup screen comes on and then goes to a black screen with only f12 and f2 as the options to click on.

I have tried turning the laptop off, resetting it by taking the battery out, pressing on f8 for the advance menu, and ran diagnostic and memory test as well. still no results.

I have the dell drivers and utilities cd rom, however when I try to boot up the computer through the cd rom im reaching a black page that has F\:< and i do not know what to enter in that field.

Somebody please help!! I called dell however i do not have warranty any longer any help would be much appreciated I need it for college ASAP!!

More replies
Answer Match 89.88%

Any help would be very very very appreciated.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:58:59 AM, on 9/23/2010Platform: Unknown Windows (WinNT 6.01.3504)MSIE: Internet Explorer v8.00 (8.00.7600.16385)Boot mode: Safe mode with network supportRunning processes:C:\Program Files (x86)\CCleaner\ccleaner.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\CCleaner\CCleaner.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/sbcydsl/defa.../search/ie.htmlR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?L... Read more

A:Black Screen with cursor after start-up, "ctrl-alt-delete" not bringing up command promt.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

2 more replies
Answer Match 89.88%

Recently, when I start my computer, the Asrock splash screen appears, followed by the pulsating windows logo. Once this is done, it moves on to a black screen with only the cursor visible. The cursor is movable but no key commands seem to do anything. Eventually the desktop appears but it can take up to two minutes and seems to be getting longer every time. I was also looking at my event log and found this entry: "The Religious Religion service failed to start due to the following error:
The system cannot find the file specified." I'm not very knowledgeable on the subject but "The Religious Religion service" sounds a lot like a virus. I'm not sure if these two things are connected, and an AV scan has turned up negative. Thanks for any help.

More replies
Answer Match 89.88%

Hi, my video card died this morning so I installed one from a different computer. I have a three year old Dell Vostro 410 running XP Pro. I took out an nvidia G310DE from a different Dell computer and put it into my computer. I managed to get a display so I uninstalled the old ATI drivers, restarted and installed the new nvidia drivers. When I restarted, I got a black screen with a white square cursor after the windows splash screen. I can boot into safe mode with no issues though. I've tried the driver from the nvidia website, the dell CD, and let windows look for drivers. Each time, I get the same result.

I've been at this for the past 4 hours now and can't think of what else to do. Thanks for your help!

A:Installed new graphics card and drivers - Black screen with white box cursor on start up

<<I've tried the driver from the nvidia website, the dell CD, and let windows look for drivers>>

Why would you use the drivers from the Dell CD...which I would think are only for the Intel onboard video?

Did you disable the onboard video in the BIOS settings?

Did you completely uninstall all the ATI software...both via Device Manager and via Add/Remove Programs?

I think I'd take a look at Device Manager and see what's reflected there.

Louis

5 more replies
Answer Match 89.46%

My problem is similar to the well know Windows 7 Black Screen as referenced by Prevx, though different. When I boot my Windows 7 computer, the login screen appears as always. Following entering the password for default user,
the screen will give the impression of login, but the final result is a plain black screen with the cursor only. The black screen appears indefinitely and the Windows GUI never appears. The only available option from booting in normal mode with this is Ctrl-Alt-Del
(Task Manager). From analyzing another computer with Windows 7 Professional, my Task Manager is missing the following user processes: dwm.exe, explorer.exe, and taskhost.exe. Additionally, it is missing the following system processes (possibly irrelevant):
spoolsv.exe and wmiprvse.exe.
 
When I attempt to start a new process using Windows Task Manager, an error message will appear saying “Windows Task Manager has stopped working” and forces you to close Windows Task Manager. This includes starting
any process such as cmd or explorer.
 
I attempted to boot into safe mode. 
The result was the same as above. Then I attempted booting into safe mode with command prompt. This showed some hope. Following authentification from the login screen, the command prompt appears with the same blank screen with a cursor behind it. Initially
I attempted to run msconfig.msc to run a clean startup. System Configuration Utilities opens briefly then displays the error same... Read more

A:Blank Screen with cursor after login Windows 7, Unable to start new tasks

Same problem  I've found a solution.
 
#1 Hit fastly 5 time the left shitf button on your keyboard.
A windows will appaers to know if you want to caps lock. Keep it open
#2 Alt-CTRL-Del
  You have know your desktop
#3 Go on add-remove programme
3a) Go on windows add-remove
3b) Remove internet explorer
ok-ok-ok - untill it's remove and ask to restart
 
#4 No more problem. You have to go on the net with chrome or firefox.
 

8 more replies
Answer Match 89.46%

Hp notebook computer wont startup past the hp screen. It shows a black screen then goes back to hp screen. I did the hard reset, it didn't work. I did the test and all of them said passed. It started doing this when i was reseting it and it dropped on the floor. The battery and the hard drive fell out. When i turned it back on, it wasnt working. I dont know what is wrong with it....

More replies
Answer Match 88.2%

Every time I Start up XP I get a Black Screen/prompt Before Welcome Screen. The System stalls until I click the OK prompt.

This window's prompt is always a different title with the name of a location. Inside this pop-up window are square characters(usually two square characters). It is square because my system cannot read that type of character(I think thats why they are square characters). So to get by it to reach the "Welcome" screen, I must click "OK". After I click "OK", the "Welcome" window comes up, and then everything is ok as I am on my "desktop screen".
 

More replies
Answer Match 88.2%

Brief overview:

Everytime i load up I get a Black Screen/prompt Before Welcome Screen. The System hangs on until i click ok.

This window's prompt is always a different title with the name of a location. Inside this pop-up window are square charaters(usually two square characters). It is square because my system cannot read that type of character(I think thats why the are square characters). So to get passed it to reach the "Welcome" screen, I must click "OK". After I click "OK", the "Welcome" window comes up, and then everything is ok as I am on my "desktop screen".

I dont want to loose my existing data....ive check on another site to no help...PLEASE TECH SUPPORT HELP ME

This is what it looks like > http://img23.imageshack.us/img23/7449/omnkq8v9n1ke64q7cp667d0.jpg
 

A:HELP PLEASE! Start up blue/black pop up box Before Welcome Screen!

DDS (Ver_09-03-16.01) - NTFSx86
Run by Jordan at 20:09:50.29 on 19/03/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_07
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.3070.2428 [GMT -7:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)
FW: COMODO Firewall Pro *disabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Comodo\Firewall\cmdagent.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Xfire\Xfire.exe
C:\Program Files\Ventrilo\Ventrilo.exe
C:\Documents and Settings\Jordan\My Documents\dds.scr

============== Pseudo HJT Report ===============

uWindow Title = Windows Internet Explorer provided by Yahoo! UK & Ireland
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie... Read more

2 more replies
Answer Match 87.36%

Blue lines are on my screen and I can't see the picture. Now after a month of this at start-up the screen is black, but I can hear windows start-up sound in the background. Anyone know why it's doing this?

Thanks,

J

A:Screen is black at start-up, before there were blue streaks.

Assuming its a laptop...

Have you tried connecting another monitor to it to see if you get a picture?

If you hold a light up to the screen, can you see anything on it (faint picture)?

Have you tried putting pressure on the laptop and around the frame of the screen in multiple places to see if it responds?

Your screen could be dead or have a bad connection. It would be helpful to know if you have tried these things first.

4 more replies
Answer Match 86.94%

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!
-Ron

A:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

5 more replies
Answer Match 86.94%

When I turn on my computer all I get is a black screen with the flashing cursor up in the left corner of the screen. Any ideas as to how to correct this? I have a Dell from he'll computer-- inspiron E1505 about 8 years old and just had windows 7 home edition installed on it

A:Black screen with flashing cursor in upper left corner of screen

Hey I just went through something very similar. I found that my SATA cable connecting the hard drive to the motherboard had failed. I replaced it with a new SATA cable, and it booted right up. Try the cable first if you have one lying around, plus its a cheap solution. If you replace the cable and it still won't boot up, it might be your hard drive. Seeing as how your machine is that old, it could fail at any time.

Do you get anything on the screen when you turn it on?

2 more replies
Answer Match 86.94%

Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!

Thanks!

A:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

0 more replies
Answer Match 86.94%

my PSU went out and i had it replaced and since i replaced it i havent been able to boot my pc. i plug everything in and hit the power button it immediately goes to a black screen with a blinking underscore cursor in the upper left corner about 1/4 of the way from the left side. all my fans work, the hard drive is running.

Vista (64 bit)
AMD Phenom x4 9100e 1.6GHz
ATI Radeon x1950 Pro
4 Gb RAM
Power supply was from another pc i had that i didnt use anymore, same wattage just had the 6 pin PCIe connector i needed, the one currently in it is the stock one that came with the tower.

no clue what to do, F1, F2, ESC, DEL keys dont work to get to BIOS, the only responses i get are CTRL+ALT+DEL kind of restarts i think, my monitor goes to standby when i do it for a brief period of time but then fans kick on again and same black screen.

also when i hit the pause/break key it stops the beeping that is coming from the mobo. *note* if i hit the key during the beep then its continuous noise.

anyone have any advice?? any would be appreciated!!


*Edit - just to clarify, i get zero load up of anything, there is no loading screen prior to the black with blinking cursor, as soon as power is on it immediately goes to this screen.


*Edit - again i forgot to put that the 6 pin PCIe connector needed for the x1950 pro is non existant in the new PSU and i havent gotten an adaptor yet for it. dont know if that would be the reason i cant boot BIOS or windows. the original gr... Read more

A:Black screen blinking cursor immediately on boot, no load screen...

sounds like you need the PCIe power connector to run your video card. Try removing the card and enabling the onboard video until you get a new PSU or adadpter.

8 more replies
Answer Match 86.52%

Hey

I have a toshiba satellite l350d laptop and earlier today for some reason the screen went black while I was using it. No back light or anything. I figured it just shut down due to over heating because it was pretty hot underneath. But the fan was still running and the power, battery and cd drive lights were still on. I tried shutting it down by holding the power button but it is completely unresponsive. So I waited until the battery ran out. I booted up my computer but the screen remained dark and only the lights and fan turned on. I know I should be posting my computer specs but I don't know what they are at the moment.

Hopefully there is a easy fix for this

~Erethos

A:Unable to start up computer. Black screen and unresponsive

If you see harddisk activity, try an external monitor/TV. Turn on the laptop and wait a while (most laptops don't display to externals until Windows load).

4 more replies
Answer Match 86.52%

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

8 more replies
Answer Match 86.52%

Whenever the Windows loadscreen passes the screen goes black and I can move a cursor around the screen.
I have had this happen before and fixed it with bootrec.exe but I can't seem to get that to work this time...
Startup repair says it cannot help - Safe mode has the exact same black screen problem.
I have done chkdsk and sfc scannow - Didn't fix it.
When I boot into Kaspersky Rescue from a USB drive it mentions that I need to shut down windows properly before continuing. I would like to do this but I can't.
I have tried changing the active partition on information in some of these other threads - It didn't seem to work.
All disks are healthy according to the DISKPART and Partition Wizard. I have done the HP hardware diagnostic scans and everything comes up fine.

I see that a lot of the advice on the threads is to do a fresh install - Is it really broken beyond repair at this point?

Does anyone have any other ways I can try and fix this problem?

A:Black screen w/cursor after Windows load screen - Nothing fixes it

Hello saturnn and welcome to Seven Forums.

One of the Forum experts prepared this troubleshooting guide for Windows 7 failure to boot issues. Even though you've tried several of the suggested fixes I'd still go through the tutorial and try the steps in the order listed.

Troubleshooting Windows 7 Failure to Boot

1 more replies
Answer Match 86.52%

Ok it all started when I ran Nod32 antivirus. I ran it because I had some viruses on my computer that I wanted to get rid of. After the scan there were 180 some detected objects that were quarantined or deleted. So then I restart my computer and after the windows xp logo there is just a black screen with no cursor. And after awhile the computer will just restart and try booting up again. I tried going into safe mode and safe mode with command prompt but I still get a black screen with no cursor. The last known good configuration doesn't work either. I'm pretty frustrated because I did nothing wrong. I am also having a feeling that nod32 might have quarantined some infected files that are essential for Windows Xp to boot. I also do not have any windows xp disks with me because I lost them a very long time ago. Is there anything I can do to fix my computer? Thanks.
 

A:Windows XP won't boot. Black screen with no cursor after the logo screen.

13 more replies
Answer Match 86.52%

I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[

A:Black screen on startup, showing cursor, doesn't go to log in screen.

  
Quote: Originally Posted by alexsmom2009


I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[


SAMLIB.dll is a security account manager dynamic linked lib. A repair install from the dvd should fix the problem unless you are infected with malware, or have a modified system

3 more replies
Answer Match 86.1%

A few times now I have been in internet explorer and then the screen with go back and forth from black screen back to internet screen and back and forth between the 2 for a few minutes and then will hit me with a blue screen with a bunch of writing on it and then will restart. It seems to run fine after the computer restarts itself but this has happened a few times now!
 

A:Screen flips back and forth from black screen to normal then blue screen

Welcome,
Can you provide a few details [remember we can't see or touch your system] about the hardware and software?
Thanks

3 more replies
Answer Match 85.68%

Hello. Recently had a virus and have been going through the steps here on bleeping computer to help get rid of it. The last thing I was told to do was run the farbar scan tool and to copy and paste a code and hit fix. Upon doing so the computer prompted for a restart. It now won't get to the log in screen. I've tried booting in safe mode and I've also tried last known working configuration as suggested and nothing has worked unfortunately. I was told to come here. Hopefully something can be done. Thanks a ton.

A:Windows won't get to login screen, black screen and cursor

Tap F8 at boot and select Repair Computer from the Advanced Boot Options. Do a System Restore to a date just before the problem. 
 
You cannot do the above and if you have another Windows 7 computer create a System Repair Disk. Boot and try a System Restore to a date just before the problem.

0 more replies
Answer Match 85.68%

Hello,

I'm new to the forums, but I find myself coming to this site a lot to fix my windows computer, so heck why not join?!

Problem
Recently, my computer starts up windows and after the loading screen it just sits at a black screen forever with a cursor and it doesn't even make it to the log in screen. I have tried safe mode with the same results.

What I've Done So FarTried to Repair Startup with Windows DVD
Tried to use sfc /scannow at boot (Says pending changes and needs to restart)
Tried logging into my Ubuntu partition and virus scanning (None found)
Tried copying Reg Files from Regback into config while I was in Linux
Tried to Repair Install (But I can't log into Windows )
Tried to bootrec /fixmbr /fixbot /RebuildBcd (Which destroyed my dual boot linux grub, but I was desperate. And still nothing) Interestingly though, after I do /RebuildBcd command it says something like "Found Windows Installations: 0"
Tried to System Restore (Gave me an Error, wouldn't you know)

At this point I'm not to confident that this can be fixed. If anyone has any ideas I'm willing to try. Or if you have any snazzy suggestions on how I could fix it using another computer, I have a different Windows Pro x64 computer that I can put the HD in if there's someway I can save my data/fix it/repair install from there. I just don't know how.

Edit: I finished the chkdsk and there were no bad sectors, though it did give me a message "Failed to transfer logged messages to... Read more

A:Black Screen w/ Cursor After Windows Loading Screen

Do you have any external drives connected by usb? I had a similar problem, and found that I had to turn off the usb drives when I re-booted. I still do that whenever I re-boot for any reason.

9 more replies
Answer Match 85.68%

Hi fellas,

I have a Dell Dimension 8400 which stopped working three years ago. It was running Windows XP with SP 2 or 3 - I can't remember for sure. It has 2GB RAM and a 256MB ATI Radeon graphics card.

Whenever I boot up it goes straight to a black screen with a flashing cursor on the top left. There is no Dell splash screen and no option to access the BIOS by tapping F8. This Dell has four indicator lights on the back to let a user know if there is a problem. The first three lights are green and the fourth one in orange. I looked this up on the manual and it says refer to technical support.

So far I have tried the following:
Removed optical drives to see if the machine would boot up without them - it didn't. I am not confident enough to start taking parts off the motherboard just yet.
Booted up without any additional peripherals attached including mouse and keyboard
Tried booting up from an old Windows XP install disc - that had no effect either

So I am pretty much stumped as to what to do with this machine. Doing a Google search, others with the same problem have been unable to fix it. I just want to know if it is worth the time to revive this machine, or to let go. Any help would be appreciated.

Thanks
 

A:Black Screen, Flashing Cursor, No POST Screen

8 more replies
Answer Match 85.68%

Going to my sisters tonight to attempt to fix her PC. Was working fine this morning but this afternoon - Upon startup everything runs fine until after the windows splash screen everything goes black and the only thing visable is a cursor, but nothing to click, cannot ctrl=alt=del, cannot right click. Cannot enter safe mode at all, last good configuration doesn't work either. Computer is still running, fan whirring, lights flashing. Fan has been cleaned and power supply checked, no change. Cannot get into anything to run explorer or virus check. She is running Windows XP SP3. I'm unsure of when sp3 was installed. I understand this may be an issue, along with video and graphics drivers, display settings, corrupt registry, flat CMOS battery or loose internal connections.

My questions are -
What can I do to actually get into the computer to check if it may be these problems?
Does anyone know of any more problems that could be causing this problem?
 

A:Black screen with moveable cursor after splash screen

Welcome to TSG, Kiwichick. You stated....

Fan has been cleaned and power supply checked, no change.Click to expand...

It's very possible that in cleaning the machine something may have become loose. (It happened to me before,
a sata cable wasn't completely connected.) Check all of the connections at both ends. Any cables or straps
need to be tightly seated to the HDD as well as the connection to the mobo.

Before you open the case, disconnect all peripherals and press the power supply button in for approx. 30 seconds
to drain the remaining flea power. It sounds like a loose cable to the drive.
 

3 more replies
Answer Match 85.68%

hi, i recently had a virus on my computer. did numerous scans and did a restore that made my computer go into a continously restart loop on bootup. ive managed to fixed that with couple recovery console commands and finally did a windows xp pair with the disk. had some problems installing some drivers. after the installation repair was finished, computer rebooted, but then the screen would be stuck on a black screen with a cursor in the middle after the windows logo with loading bar. the login screen doesnt show? ive tried numerous ideas from ctl alt delete, and shift + f10. ive hit shift 5 times, and i heard a noise, but nothing pops up for sticky keys. ive booted in safe mode, and it shows all the files loading then it gets stuck with the black screen with the "windows professional" thing on the top and bottom with the cursor. im guessing it has to do with the video card driver? i need help. thanks.

oh and im running on windows xp professional, thanks

edit:

okay so i decided to do the xp repair again to see if it would fix it and did shift + f10 to bring up command prompt and typed sysdm.cpl to see what drivers were missing.
there was a yellow explation mark on the following:
+Display adapters
- Video controller (VGA compatible)
+Modems
- PCI modem
+Network
- Realtek RTL8139 Family PCI Fast Ethernet NIC
+ Sound, video and game controllers
- Multimedia audio controller
+ System devices
- Microsoft System Management BIOS Driver
+ Universal Seria... Read more

A:stuck on black screen with cursor after loading screen

Does it boot in safe mode?

7 more replies
Answer Match 85.68%

Hello,

I bought a new computer in September, Dell N5050. The first problem occurred in November, I made prntScr: http://i49.tinypic.com/2gsjp5y.png
This problem is solved: I thought it's a virus, I downloaded Advanced SystemCare (I had McAfee) this scanned my computer and found a four Trojan.

Then came a new problem.
I turn on computer, starting windows, black screen with a cursor about 8-9 minutes, log on and welcome screen loading about 5 seconds.
OR
I turn on computer, starting windows, black screen with a cursor about 1-2 minutes, log on and welcome screen loading about 6-7 minutes.

I really don't know, what it depends on.
What is problem? How I can fix it?

PS: my native language isn't English. Sorry for mistakes.
PS: I have Windows 7 Home Premium 64bit.

Thanks,
theHappie.

A:Welcome screen load time or black screen with a cursor

First thing I'd do is getting rid of Advanced System Care. It's a system optimizer, and Windows 7 does not like optimizers. I'd bet that it is responsible of the slow start.

Second, ASC isn't an antivirus, or if it is I never heard of it. Which isn't a good sign. Install a good antivirus and run a full scan, I like Avira (my favourite, which is free and nuked all evil things I threw at it), but other people like Microsoft Security Essentials (again free, but less powerful than Avira).

4 more replies
Answer Match 85.68%

Apologies if this is in the wrong section.

I have a Dell Inspiron 1750, and the owner said that his son installed BearShare and it's been giving him complications. He told me it sometimes freezes when he tries to start the computer, and has to give it a hard shut down. I (hopefully) removed BearShare with Malwarebytes and MSE, yet I can't seem to find why it's not letting me boot up regularly.

It boots into safe mode fine, and I can access everything from there, but when I try to restart into regular mode, it just hangs after 'Starting Windows' with a black screen and active mouse cursor. I've tried various tutorials from searching "black screen, active cursor", "laptop frozen after starting windows" etc, but nothing that I try works.

After a few hours of research I keep seeing the reoccurring phrase 'shell', I believe it's not being loaded correctly or at all. I've tried a fix by Prevx that said it would fix the black screen to no avail.

But here's the funny part. Sometimes it boots to Windows fine and everything acts as it should. There's been several times I was about to call the guy and tell him that the laptop is finished, but I hesitated and restarted just to see if it was fully fixed.

Vid: Dell - YouTube

Let me know if I need to post further information.
-Dustin

A:Black screen, cursor active before login screen.

I would try some more scans to be sure
Anti-rootkit utility TDSSKiller
Windows Defender Offline
run some hardware tests
RAM - Test with Memtest86+
and when you can get it to boot
Disk Check
a system file check
SFC /SCANNOW Command - System File Checker
and have a look through these handy tutorials
Troubleshooting Windows 7 Failure to Boot
Startup Repair
and if all else fails
Repair Install

9 more replies
Answer Match 84.84%

OK here is my problem.
I have a (my kid?s) HP Pavilion DV6-7002ax (aka dv6z-7000 (AMD-A10-4600M) using Win 7 (64) Home Premium and it has lately (last few weeks) developed a weird ?blue screen with active cursor? hanging habit.

After you log-on and the welcome screen pops up with the spinning circle and then before the desktop displays it switched to displaying a pale blue screen, with active mouse cursor.
Up to that ?blue screen? point, after logging on, the ?boot? is slow but normal, based upon my experience with this HP Pavilion.

This blue screen delay/hanging lasts around 3 ? 5 minutes and then the desktop loads and all is well.
I have searched the web and found many references to black and blue screens with active cursor related to HP Laptops but I have not found a real solution that has fixed my problem. Apart from just wait and wonder!

Suggestions I have tried include;
1. Scanned with Emsisoft Anti-Malware, Malwarebytes Anti- Malware, SUPERAntispyware (including in Safe Mode)
2. Specialty Scan with AdwareCleaner, rkill, TDssKiller, CCleaner
3. Registry Clean and Defrag with Wise Registry Cleaner
4. F5 > F8 > System Repairs Tools > Repair Startup (HP Pavilion has partition for System Repair)
5. F10 BIOS ? no issues that I can find
6. Command Prompt > sfc scannow (System File Checker)
7. Completed Full Disk Check C: > Properties > Tools > Disk Check
8. Alt + Control + Delete when blue screen appears > switched to taks ma... Read more

A:Pale Blue Screen with active cursor after logon & Welcome screen

There is a hotfix for this issue, with the issue being so wide spread one would think Microsoft would put it in an update. The hotfix is called Windows6.1-KB2578159, make sure to download the 64 bit version from Microsoft's site. This will hopefully fix your issue. At the hospital I work at we have had this issue a lot and just now found this hotfix, so I can't say for sure if it will fix your issue. Also make sure you have all the Windows updates installed. Hope that helps.

3 more replies
Answer Match 84.42%

Help please - on switching on screen shows "Dell logo and Windows is starting" then screen goes black, two small blue boxes as big as downloading progress bars with the words "input not support" between them start to scroll round the screen. Mouse does not work and I am unable to do anything to try to correct problem. I am using Dell OptiPlex with Windows 7 Home with AOC monitor.

I have tried plugging the AOC monitor into an Acer laptop and this achieves whatever is happening on laptop screen being duplicated on the AOC monitor but both screens can then only be controlled by the wired mouse connected to the laptop with no response from wireless mouse used on AOC monitor. Having achieved the above am I, with my virtually non existent pc knowledge, correct in assuming that my monitor problem is due to a windows system problem???

Any assistance, in the simplest terms, as to the cause and corrective procedure to solve this problem would be very much appreciated

regards

Tamspot

More replies
Answer Match 84%

i was watching movie online. after finishing suddenly my laptop(window xp) switch off. a blue screen appeared say that a unwanted error occured and it started restarting by itself. when it restarted the previous wallpaper vanished and blue background appeared. antivirus xp downloaded automatically and i had no clue how it happened. i have avg antivirus in my computer and it showed a trogan horse ( .bmp file in window/system 32) is detected and fixed. then i manually uninstalled antivirus xp. After some time my computer trashed. When I try to start windows the screen become blue and it starts to check the hardisk. When the check is finished, it reboots the laptop, but then again in the process of opening windows the blue screen come back to recheck the hardisk again, It's a neverending loop. and repetedly the blue screen is coming up saying that a unwanted error occurred and if this is the first time...... and trying to restart but nothing working. Do i have fix the problem in safe mode. please help me.. guys..

A:Unable to start my computer a blue screen appearing and my avg antivirus..

Well if its booting into safemode thats letting you know its software related. Giving you a nasty virus.

I would then run a virus scan on that, using something besides AVG for this.

1 more replies
Answer Match 84%

There has been this issue which has been bothering me for a while. Every time I try to boot up Windows 7, after the windows logo, a black screen with a visible and movable mouse cursor displays for about 30 seconds to 1 minute. After that it shows the welcome screen and boots normally. I have tried upgrading to Windows 10 recently and this delay increases even more with that OS, with a duration of 2-3 minutes.

Here's a list of the things I tried:Disabling all startup services and programs, to no avail as this doesn't fix the issue.
Running an sfc scan.
Running chkdsk.
Defragging my disk.

And here's a list of probably relevant things:I noticed that my Wi-Fi internet connection takes a while to connect, to the point where it's still trying for
about 30 seconds after booting to windows.
This issue persists in Safe Mode.
I have a dual-boot Windows 7 and Ubuntu.
My boot log:
Code:
Service Pack 1 8 6 2015 05:14:20.375
Loaded driver \SystemRoot\system32\ntoskrnl.exe
Loaded driver \SystemRoot\system32\hal.dll
Loaded driver \SystemRoot\system32\kdcom.dll
Loaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dll
Loaded driver \SystemRoot\system32\PSHED.dll
Loaded driver \SystemRoot\system32\CLFS.SYS
Loaded driver \SystemRoot\system32\CI.dll
Loaded driver \SystemRoot\system32\drivers\Wdf01000.sys
Loaded driver \SystemRoot\system32\drivers\WDFLDR.SYS
Loaded driver \SystemRoot\system32\drivers\ACPI.sys
Loaded driver \SystemRoot\system32\drivers\WMILIB.SYS
Loaded driver \Syste... Read more

A:Windows 7 black screen with cursor before welcome screen

Not that it should matter, but what's your rig?

9 more replies
Answer Match 84%

I have a Dell Inspiron laptop that on Sunday while I was using it mysteriously shut off and then rebooted and when it came back on instead of getting a log in screen to log into windows it just has a black screen with a white cursor. The computer is running Windows Vista. I was on facebook at the time it did this and I also was using my iPhone as a hotspot via usb cable.   I am also having this same issue with my Dell all-in-one desktop computer which is also running Vista. It mysteriously did the same thing on Saturday. It was having other issues prior to the black screen that I was getting help with so when my laptop ended up having the exact same black screen with cursor instead of log in screen I was confused since it wasn't having the other issues the other computer was having prior to it happening to it.  I am getting help for that computer on TechSpot.  Could my iPhone have a virus or something that transferred to my desktop and then my laptop via the usb cable? Any ideas or suggestions would be greatly appreciated...Thanks!

More replies
Answer Match 84%

I'm running Windows 7 Home Premium.

As I brought my computer out of sleep mode the computer had crashed with the screen showing vertical, multicolored lines that vaguely resembled gray.

I had to hard restart my computer and after the splash screen, the login screen with all the users never appears, nor does my cursor.

Nothing is on my screen except a faint glow indicating that it's active.

Could anyone help me solve this problem? I've searched on Google but all the results have something to do with the cursor displaying.

I've already tried doing a System Restore and Startup Repair.

Currently posting from Safe Mode w/ Networking.

A:Black screen before login screen, no cursor

Update: Will start in normal mode after I switched drivers to Standard VGA, however updating the driver caused it to not work again.

2 more replies
Answer Match 84%

I've got a problem with my Win 7 install. I recently bought a copy of Win 7 Pro & installed the 64-bit version (as I intend to get more ram at some point fairly soon). I installed it last weekend & for a few days it's been running fine. Then ~2 days ago when I start it up instead of a login screen all I have is a black screen with a cursor, if I wait until the screensaver kicks in & then move the mouse (or press a key, etc) then I can see the login screen (& log in with no problems), if I wait until the HD activity finishes & then type in my password I can login fine. Safe mode starts fine & if I log in to normal mode then everything runs fine & I don't get any other black screens.

At no point am I getting any errors.
I've run my usual AV (Avira free version) & MalwareBytes Antimalware & neither of them have come up with any issues.
Windows seems to be booting up fine until it gets to the login screen (after the swirly windows screen) & it's obviously doing something as there's a normal amount of HD activity.
I've tried the Startup repair on the install disk to no avail.
I've tried post #8 from this thread, but things went a bit pear-shaped around the "taking ownership" bit, though I've not had any errors afterwards.
I've tried enabling the OEM default background registry edit (since it seemed straight forward enough) to no avail.
I've even tried changing the background colours via the registry switch (Hkey users\default\cont... Read more

A:Black screen + cursor instead of login screen

Avira, no idea why it's showing as AVG, I've not had that installed in several years (& several re-installs including a reformat)...

Edit: Though googling avgntflt.sys says that it's part of Avira.

9 more replies
Answer Match 84%

Hi, I have recently installed windows updates and after restart the black screen occurred after I typed my password. About five days before that I have reinstalled my Mobile Intel 4 series driver and now in Device manager it shows 3 grayed out monitors which were installed when I have reinstalled the Video driver. The monitor driver that Is currently loaded was installed when I installed the OS itself. Is it safe to remove the grayed out drivers and will this fix my problem?

Thanks!

A:Black screen with cursor after Login screen.

Hi werty,
if you delete them after you press check for hardware changes will they reappear?
if so uninstall them hard then reboot your PC you might wanna create a restore point first in case some thing wrong happens, refer to this link if you dont know how:Create a restore point

9 more replies
Answer Match 84%

This morning i installed the software for pinacale's usb tv tuner on my laptop. I was requried to reboot after the installation process completed. I got to the logon screen, logged in, and all i got was a black screen with a cursor, i then let the computer sit for 15 minutes my screen saver came on, but when i wiggled the mouse still only the curser so i hit ctrl+alt+del= nothing pressed the power button, agian nothing, pressed and help the power button for 6 seconds, the machine turned off, i let it sit for 30 seconds, turrned it back on and now it just goes straight to the black screen with a cursor. I have tried booting it in safe mode, safe mode with netwrork support, and safe mode with a command propmt all resulted in the same thing... black screen with a cursor, and after 15 minutes the screen saver comes on...............???????????????
 

More replies
Answer Match 83.16%

Hello

I will be most grateful to the person or people who can assist me in the problem I have encountered.

I have a Dell Inspiron 4000 Laptop running on Windows XP Home Edition, Service Pack 1. We run a small network here, consisting of 2 computers. My laptop connects through the internet off of the other computer (desktop), which connects to the internet.

Recently, the desktop (my friends PC which he works off) was giving him hassles and he had accumulated a whole bunch of stuff that he wanted to get rid of, so as a result he completely reformatted his computer and re-installed Windows, now his PC is running smoothly.

Since then my laptop has had its problems. The problems consist of:

Freezing and completely making it unable for me to do anything else other than power it off manually.

When I turn it back on, it sometimes stops at the DELL image, without proceeding, or it will go as far as the black screen with white writing saying, "Please choose the mode you wish to start windows in, if your computer shut down to save your files please choose last known good working configuration", or I have options of SAFE MODE, SAFE MODE with NETWORKING, or start windows normally. Sometimes, before I can even choose, it will freeze right there. Sometimes, it will start windows but freeze while loading, so I get to my desktop but things like the local area connection will be loading and then "freeze"

Sometimes I get the "blue screen of death" saying tha... Read more

A:HELP!! Laptop freezes, blue screen of death, unable to start windows etc

AN UPDATE

Now when it froze again, and i started it, I got....

STOP: C0000221 Unknown Hard Error
\SystemRoot\System32\ntdll.dll
 

2 more replies
Answer Match 81.48%

Have Toshiba Satellite A135 with dual-processors (1.73 each) & 1.0 G ram, running Windows Vista Home Premium 32 bit. Most recent install was iTunes 8, only 1 start-up since install. On starting up today, got the following on Blue Screen:

"A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you?ve seen this stop orror screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check wit the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or Shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

*** STOP: 0x0000008E (0xC0000006, 0x87E1A4B8, 0x8B0EF8AC, 0x00000000)"




Then I restarted the computer and the same message came up, but with the following change in the STOP code:


"*** STOP: 0x0000008E (0xC0000006, 0x87E1A4B8, 0x8B1E78AC, 0x00000000)"

Restarted once more and one small change again:

"*** STOP: 0x0000008E (0xC0000006, 0x87E1A4B8, 0x890D18AC, 0x00000000)"

Tried starting in Safe Mode, can get the screen, tried to do a system restore, but it doesn't work ul... Read more

A:Computer crashed, unable to start windows in reg mode, Blue Screen info provided

possible that you have some bad random access memory (RAM) in your computer microsoft provides a free memory checker you can run off a cd or floppy disk. you can get the program here http://oca.microsoft.com/en/windiag.asp this should provide you with if you have bad memory in your computer. if it won;t let you boot at all into windows and gives you a blue screen of death the memory should fail right away but if it doesnt let it do a few passes to verify probally 5 times should be enough.

otherwise something happened to the OS you could put the OS disk in and do a repair install if the memory passes the test to see if that gets you anywhere

1 more replies
Answer Match 81.06%

Okay, here's a little background information.

Bought my PC in 2006. Have had to replace 3 video cards since i've bought it. (One was replaced under warranty, the other I bought).

Since I purchased my PC the only parts I have replaced are: My video card, 3 cards later i'm on my most recent one, EVGA Nvidia 8800 GT http://www.evga.com/articles/378.asp

I also upgraded my PSU to an Enermax Pro 82+ 525w. http://www.directron.com/epr525awt.html

OS: Windows XP SP3

Motherboard : ASUS P5BW-LA http://h10025.www1.hp.com/ewfrf/wc/d...name=c00748726

I mainly use my computer for gaming, after my first video card died i was sent a beefier card http://reviews.cnet.com/graphics-car...?tag=mncol;lst after that my PC was no longer under warranty so I had to buy my next cards my self.


My problem:

I left my computer on while making some food, I had world of warcraft opened. When I finished making food I got back to my computer and moved my mouse to get it out of sleep mode. I run a dual display set up, once my monitors loaded up one of the screens was pure white and the other screen was black. I was forced to hold the power button down to turn off my PC. From there on out everytime I boot my computer up I get my PC's loading screen (which i'm able to acces BIOS or system restore) after my PC's loading screen I get the windows splash screen, after that my monitor is pure black. The PC is still on and running but there's no display. I plugged my monitor into my onboard an... Read more

A:Black screen after Windows splash screen. Unable to acces safe mode.

bump, please help :(

7 more replies
Answer Match 81.06%

Hi, I am having several problems with my computer, wondering if I am infected with something? First noticed the computer running slowly. Then began freezing all the time. Then noticed that when I switch to a new internet page at times I notice a small black screen that will pop-up or flash on the page, but only for a second...almost like you'd get on a "run command" type scrren, if that makes sense. Also, I keep getting a security options failure. It seems this only comes after the computer freezes and I try to hit alt, control, delete to bring up task manager. I have tried to run Norton Anti-virus and spybot. I've used CCleaner to remove unnecessary files/clean. The virus software finds nothing unusual (usually some cookies with tracking, but no virus. Any ideas? Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:54:57 AM, on 8/19/2009Platform: Windows Vista (WinNT 6.00.1904)MSIE: Internet Explorer v7.00 (7.00.6000.16890)Boot mode: NormalRunning processes:C:\Program Files\Norton AntiVirus\Engine\16.5.0.134\ccSvcHst.exeC:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\hp\support\hpsysdrv.exeC:\Windows\RtHDVCpl.exeC:\Program Files\HP\HP Software Update\hpwuSchd2.exeC:\Program Files\Java\jre1.6.0_01\bin\jusched.exeC:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A0... Read more

A:Infected? Blue screen, black screen popping up in background, freezing and slow

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 81.06%

Hello. I am trying to fix an HP G62-367DX Notebook PC.
Operating sys: Win 7, 64bit, AMD Turion(tm) 530II Dual-Core Processor, 4GB, 2.50GHz. I had this laptop since December of 2010 and on June of 2013 is when I used my notebook PC and was initially of no use. I have been working on my laptop on and off since. I am not afraid to open the sucker up and get this thing up and running.

The problem started out with what most ppl call it, the "blue screen of death". Like most ppl, I did ignore the blue screen and did a restart which brought me to the normal Windows screen and then it would start back up just fine. I found this in Device Manager's (Hidden Files):
Non-Plug and Play Drivers
-! ehdrv
-! epfwwfp
-! Security Processor Loader Driver
I am not sure if it has anything to do with what it was the blue screen situation, but I tried searching on the net on what it all meant and to see if I was able to fix it, but before I was able to do something about it, the blue screen kept popping up and it was getting worse.

The problem progressed to where on Windows startup it would just stop there, blue screen would pop up and of course I had to restart it and do an F8 key press for Safe Mode. I had to work on Safe Mode for a good couple of weeks before I can figure out the problem/s. I believe I had went into the system and found out it had something to do with some kind of error... *sigh* I did write it down, but that was like a month ago and I am unable to locate my ... Read more

More replies
Answer Match 81.06%

Hi all,
 
Please, can anybody help me...
 
1) Problem:
After booting up, after windows logo appears and before user log-in form the screen gets black and just the mouse pointer appears.
I am able to move the cursor but nothing else.
No 5 times shift key, no Ctrl+Alt+Supr, no Alt+F4 working.
While booting I have access to win repair and safe menu.
It seems that now the drive has BitLocker ON, but I have never used BitLocker before.
Through Repair cmd utility I am able to access hard drive files.
 
2) Pre-failure and context:
Nothing special done before the problem started. (No sw installed, no changes in configuration, etc).
HDD is a 500GB, with 2 logical drives in it. One is used for data and the other one for OS.
Data is available from any computer and is already backed-up.
OS logic drive is not available from other computers, just through repair > cmd utility in the same laptop.
No restauration point.
 
3) Things already attempted:
Tried starting with low resolution mode but nothing happened.
Tried starting within safe mode, but no improvement.
Tried enter Repair menu and execute Repair but no improvement.
Tried chkdsk from command line through Repair but no improvement.
Tried sfc /scannow but no improvement.
 
I attach you FRST.txt file to see if it could help.
 
Please, can anybody help me solving that be
 FRST.txt   38.18KB
  3 downloadsfore I decide to remove OS and reinstall it from scratch?
 
Many thanks!!... Read more

A:Black screen with just cursor on the screen and nothing more

Black screen errors are notoriously difficult to fix (if they can be fixed - most times I've seen that they can't be fixed)
I would suggest, since you have a good backup, that you go ahead and start with a clean install of the operating system
BUT, please run these free, bootable diagnostics BEFORE installing the OS:  http://www.carrona.org/initdiag.html

0 more replies
Answer Match 81.06%

Hello, originally my problem is that my internet browsers (Internet explorer, firefox) can not display any kind of pages because of some kind of virus. Also I had some kind of fake Microsoft Security Essentials (MSE) asking me to download more fake AV's onto my computer but I knew well enough that it was fake so I close it. This also shows up in safe mode. MSE block me from opening things such as iexplorer.exe or sometimes it would say tskmanager is a virus and it wouldn't let me open anything. So eventually I google this up, and I read somewhere that told me to rename hotfix.exe to hotfix1.exe when I run %APPDATA% so the annoying MSE would stop showing up. It also told me to update my Malwarebyte which I still can not do because I still do not have access to the internet. By the way I am using another computer to type this. So again, I tried to do some more research to fix my internet problem and I found this site that told me to download KillGodzilla.exe and run it and reboot my computer, after that I should update my Malwarebyte but of course, I can't do that because after the WINDOWS loading screen, the blue log in screen doesn't show and displays a black screen which flickers sometimes, after a few minutes it would restart my computer. Also same thing for safe mode. Does anyone know what is going on? Did I screw up my computer to badly? Do I need to reset my BIOS? I am using Windows XP if that helps. I also hav ESET smart security on my computer but I can... Read more

A:Computer blue login screen displays black screen after using KillGodzilla.exe

Anyone have any ideas at all? I waited a few days, and gave as much information as possible already, please?

1 more replies
Answer Match 81.06%

My problem started much like that of Busybee, with files being deleted, orphan files being restored and security something or other, however, after reboot from CD, and running Startup Repair, the tests all appear to be OK, except "Root Cause Found - Volume on disk is corrupt" Result: Completed successfully, Error Code=0x0

At this point the pc goes through the never ending sequence of trying to boot up, black screen then blue screen, etc.

Medion MD8830 Multimedia Home Entertainment Design Centre
Operating System: Windows Vista 32 bit, service pack 2
C:\ 500Gb HD with
D:\ 20Gb restore using 12Gb
2Gb Ram

Disk failure diagnosis test result OK

Most recent change, made a day or so prior to the crash, was retuning digital tv tuner when the changeover from Analog to Digital signal was needed to update channels here in UK. The screen shows "No Signal Analog" at beginning and end of reboot sequence.

The black screen suggests this may be a recent hardware or software issue, and advises removal of any recent changes, but as I cannot get into the system, let alone the control panel, I am unable to remove or disable anything.

Would really appreciate being able to at least recover my files, and as I am unable to access the operating system either by safe mode, safe mode with command prompt, or a normal reboot, would welcome any advice about how I can achieve this.

I have a laptop also running Vista 32 bit if that would be of any help in accessing the files.

Woul... Read more

More replies
Answer Match 81.06%

Previously it showed Blue Screen every time I boot my Y460; few seconds after the Window Logo. No matter how many times I reformate, it still showing Blue Screen, indicating STOP 0x00000116 and atikmpag.sys error. Subsequently, I went into the BIOS and changed the settings on the graphics switchable to discrete graphics. However its getting worst now because there is no display (totally black with no background light) every time I on my y460. Hence I need assistance and solutions, thanks.
 

A:URGENT LENOVO Y460 previously Blue Screen now Black Screen

8 more replies
Answer Match 81.06%

Hi, thanks for checking my question. I haven't found an answer to my particular situation:

Dell xps m1430 laptop w/vista (32).

It all started with a blue screen w/scrolling text after the fated restart. The blue screen text said "if this is the first time you've seen this message..." and then comp restarted, again showing the blue screen, then restarted into windows repair mode, after repair mode tried to fix the problem comp restarted, then the screen went black / blank right after the little windows loading animation (where the bar keeps moving from left to right and there's a small windows logo).
It all happened fast, so there may have been steps I forgot, but that's the jist of it.

Now screen always goes black / blank during startup after the windows loading animation, so I can't start windows in normal mode.
I can start in safe mode if I manually force shutdown by holding the power button, so I'm not imploding with fear... ok I am.

Possible causes:
1. This occured right after installing 11 vista updates (that restart was when I saw the blue screen)

2. Also occured the restart after running a patch called "Vista TCP/IP and UAC AutoPatch 6.0" I downloaded it from softpedia, the developer was listed as defcon, and their website listed was securevista.net, but the site is down(I found this out after the problem occured). The patch had lots of positive reviews, and lots of people on other sites also suggest using it to re... Read more

A:Solved: Black screen of death at startup, all began with a blue screen

7 more replies
Answer Match 81.06%

Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,

Brit

PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A:Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

14 more replies
Answer Match 81.06%

Hi,



I have a Dell Inspiron 6000 and today I suddenly got a blue screen error message, the main message said "PAGE_FAULT_IN_NONPAGED_AREA". After rebooting, I got the same message. Then on the next reboot I couldn't get to the login screen.



I used my Dell OS Recovery CD that I created to try and repair Windows XP. It asked for a place to partition/fragment Windows, and then it went through copying files etc.



After that, I tried to restart, I got the normal Dell Boot screen but then it went to a black screen, with only a flashing cursor in the top left hand corner.



I cannot do the Ctrl Alt F11 option to recover Windows XP, I can only either choose F2 or F12 at the initial boot screen.



Please help, I really do not know what to do!



What is the blue screen error message all about? I haven't installed any software or hardware so I do not see what might of caused the problem!



Help!

A:Inspiron 6000 - Blue screen error, now black screen on boot, help!

Do you have another windows xp cd you can get your hands on? I recommend performing a checkdisk repair on your computer and see if that helps.

2 more replies
Answer Match 81.06%

Previously it showed Blue Screen every time I boot my Y460; few seconds after the Window Logo. No matter how many times I reformate, it still showing Blue Screen, indicating STOP 0x00000116 and atikmpag.sys error. Subsequently, I went into the BIOS and changed the settings on the graphics switchable to discrete graphics. However its getting worst now because there is no display (totally black with no background light) every time I on my y460. Hence I need assistance and solutions, thanks.
 

A:URGENT LENOVO Y460 previously Blue Screen now Black Screen

closing duplicate, please respond at http://forums.techguy.org/windows-7/1117670-urgent-lenovo-y460-previously-blue.html
 

1 more replies
Answer Match 81.06%

Hello.

Just today, I turned on my computer and got the blue screen of death, so I restarted my PC. Then a black screen came up saying "Windows could not start beacuse the following file is missing or corrupt : \windows\system32\config\system."

You can attempt to repair this file by putting the winxp cd in etc...

Now when i turn on my computer there is just a black screen showing, with nothing at all on it.

Any ideas anyone?

Thanks very much for your help.
 

A:Blue screen of death, boot problems, black screen startup

It's a nasty error that requires some persistance and resourcefullness to overcome without a clean install.

If you have a Windows CD or have the recovery console installed, you might want to have a go at these directions.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;307545

Forum example of a successful recovery here:

http://forums.techguy.org/showthread.php?s=&threadid=195985
 

3 more replies
Answer Match 80.64%

Have Toshiba Satellite A135 with dual-processors (1.73 each) & 1.0 G ram, running Windows Vista Home Premium 32 bit. Most recent install was iTunes 8, only 1 start-up since install. On starting up today, got the following on Blue Screen:

"A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you’ve seen this stop orror screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check wit the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or Shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

*** STOP: 0x0000008E (0xC0000006, 0x87E1A4B8, 0x8B0EF8AC, 0x00000000)"


Then I restarted the computer and the same message came up, but with the following change in the STOP code:
"*** STOP: 0x0000008E (0xC0000006, 0x87E1A4B8, 0x8B1E78AC, 0x00000000)"

Restarted once more and one small change again:

"*** STOP: 0x0000008E (0xC0000006, 0x87E1A4B8, 0x890D18AC, 0x00000000)"

Haven't started in Safe Mode yet, because I am not too good at computers & wouldn't know what to do without your... Read more

A:Solved: Computer crashed, unable to start windows in reg mode, Blue Screen info provi

7 more replies
Answer Match 80.64%

This can happen at any time for me (including when I was re-installing windows in an attempt to fix the problem... did not go well ) but more often than not happens during web-browsing and especially when watching youtube vids. I'm going to assume it has something to do with my graphics card as the blue screen does not actually come up... instead the screen goes black and then I have to restart the computer. Anyways upon boot up and log in I get a windows message that tells me that windows has recovered from an unexpected shutdown ect.. and the numbers are:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: 85AA3510
BCP2: 93218A5E
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

A:BSOD - Screen goes black and upon restart tells me I got a blue screen

Have you activated your Win 7?

Fully and completely update your Win7. Afterwards, I'll be asking you to submit a file which will show me all of the installed updates.

The update procedure will take qute a period of time since you do not have SP1 installed. This means there are updates to get you up to SP1 and then there about 100 updates post-SP1.

UPDATING YOUR WIN 7
1. ASSURE THAT YOU RECEIVE ALL UPDATES
WIN | type WINDOWS UPDATE | ENTER |
Change settings (left-hand column) |
checkmark all four of the boxes | OK button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

2. INSTALL CRITICAL UPDATES
Check for Updates (left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the ?Windows is up to date? in center of dialog. until you see that TWICE IN A ROW!

3. INSTALL IMPORTANT UPDATES
Use the ?critical update? procedure until all important updates are installed.

4. INSTALL OPTIONAL UPDATES
Under Optional updates you will be presented with:
a) Microsoft Bing Desktop which is of questionable value
b) a list of about 34 language updates.

You can hide those updates so that aren't continually notified of those updates.
When you click on 34+ optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click... Read more

9 more replies
Answer Match 80.64%

i am using hp pavillion g6-1301tx, last day i formatted  my windows (win 7 ultimate) so i downloaded all the drivers installed it after when i restarted after installing the graphics  driver of AMD the screen  are showed  driver not properly installed after couple of minutes the screen will be black out and will be back in 4 secthen after couple of minutes the screen will be turned blue with some writing  and it will restart and happen the same process , seeing this i went to safe mode and uninstalled the AMD graphics    then restarted it then there was no screen black outs or blue screen but the laptop was working slow as 512 mb ram but i am having 4 gb ram , i tried to install intel graphics then the answer was this laptop cant meet the requirements. so i tried to install from internet  site of AMD as well as INTEL but no change was done. so i hope there will be a solution for this.

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Answer Match 80.64%

My screen came up the other day blue and saying it was checking disk and that volume was dirty. now the screen is black. computer acts like it is coming up but just sits there. Is there anything I can do?

A:blue screen, ckdisk, volume dirty, now black screen

First, backup your data using a bootable disk (such as a Live Linux or Ultimate Boot CD)
If the scan didn't fix the drive (if the drive is still marked as "dirty") then you'll most likely have to format the drive (and will lose everything if you haven't backed it up).
Then start with these free diagnostics (before formatting the drive):

Quote:




I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

Quote:




H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link) - Test ALL of the hard drives.
If you find hardware issues, here's a link to the hardware forums: Hardware Support - Tech Support Forum

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks
If you find malware, here's a link on how to post in the Security Center: NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

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Answer Match 80.64%

Good Morning,

For the past several months I have been having problems with my HP desktop computer. When my system reboots I sometimes get a black screen with nothing on it or it gets stuck on the windows logo or I get a blue screen with a bunch of writing.

The blue screen tends to happen with the computer goes into hibernation. So I changed my settings to that it doesn't happen but I would like to fix that so that I can give my computer a rest during the time that I'm not using it.

I have checked for malware, viruses you name it... nothing.


HP HPE-180t
Windows 7 SP1
Intel core i7 930 @2.80GHz
9.00 GB RAM
Kaspersky Internet Security 2013


If you need further info please let me know. ;)
ps I had wonderful support several years ago regarding my laptop.. thank you once again :)

A:Black screen, Blue Screen & Stuck on Windows logo

Hello Britt,


Quote:




I would like to fix that so that I can give my computer a rest during the time that I'm not using it.




The best way to do this is to simply turn it off; it will also save on the electricty bills too.
When I am not using my machine, I turn it off, because here in South Australia we have the second highest electricity charges in the world.


Quote:




I get a blue screen with a bunch of writing.




Can you tell us what the blue screen says; usually this is due to a recent hardware or software change; however, in your instance it might be the Hibernation feature that is malfunctioning.
Post back with the information about the blue screen, please.

Kind Regards,

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