Tech Problem Aggregator

Windows 7: Blank screen on boot up, before login screen; slow startup

Q: Windows 7: Blank screen on boot up, before login screen; slow startup

After the Starting Windows screen a blank black screen with a cursor that I can move pops up that lasts a minute (shouldn't happen with SSD, used to be ~10 second boot). Afterwards the login screen will appear as normal and everything works as normal. This doesn't happen when I boot into safe mode.

I attached a list of start up services, installs, and scheduled tasks, along with my latest boot log.

Any suggestions?

A: Windows 7: Blank screen on boot up, before login screen; slow startup

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1 more replies
Answer Match 93.6%

Bonjour mes amis.

I recently have started getting the infamous black screen of death at my computer's startup, very similar to this fellow user's problem. Basically, Blank screen on boot up, before login screen; slow startup. The black screen lasts at least two minutes on average, before the windows login screen comes up. Everything else runs fine!

I think it might be my antivirus, Bitdefender Total Security 2013, and I've posted on their forums about it, and I've gotten responses from other users saying:

The Black screen issue is known by BD Support till now they have not able resolved that issue.
hope BD 2014 resolves the issue.

And the booting time issue is been solved.

However, I uninstalled Bitdefender and the problem still persisted. I proceeded to uninstall every program i could remember installing before the problem started, so before the start of June. This was painful because I updated all my software, so everything was listed as installed recently.
My startup time after removing all these software is attached below; 156 seconds, compared to before with the speed ranging from 200-500 seconds, with the worst at 472 seconds.

Although this sped about my startup, I still got the annoying black screen issue. I am sure it is a software issue because the black screen is present, but lasts no longer than about 5 seconds when starting in Safe Mode with Networking, and is present even int he low graphics.

What should I d... Read more

A:64-bit - Blank screen on boot up, before login screen; slow startup

Hello mate try some of these Troubleshooting Steps for Windows 7 start at point 15 then do chkdsk Disk Check

The go through the other stuff.

Oops should have mentioned this one too start at point 7 - option 3 Optimize Windows 7[2]=Performance Maintenance

8 more replies
Answer Match 93.6%

Hey, first time posting here, so sorry if this is the wrong section or anything.

Lately my laptop has been experiencing a problem when I boot it up. After the Starting Windows screen with the glowing Windows logo, a blank black screen pops up that lasts for ages (I'd say at least 5 minutes). Afterwards the login screen will appear as normal.

When I log in, the desktop appears quickly, but when I try to start any programs, like my browser, they are slow and freeze often (usually I can run programs with no problem when the desktop appears). Sometimes the laptop will hang every three seconds. It takes a bit of time before the programs and the laptop run like normal.

I've tried several things without success:
-Uninstalling and reinstalling graphics drivers (I've never updated my drivers because no updates are ever available for my driver; is that normal? My laptop is about two years old)
-Defragging hard drive
-System Restore (I don't seem to have any restore points)
-Clean bootup
-Startup repair (or whatever that first F8 option is called)

A:Blank screen on boot up, before login screen; slow startup

Welcome to Seven Forums Tienjt.

You can run this SFC /SCANNOW Command - System File Checker and post back with results.
Below my sig is a link to MalwareBytes, download the free version, update it, and run a full scan.

Have you installed anything new, hardware or software? Sometimes OEM's don't/won't have driver updates.

9 more replies
Answer Match 98.7%

Windows XP won't boot all the way to the login window, just to a blank screen and mouse pointer that can move.
I have Windows XP Pro, with the login were you type the user in.
Now I get a background screen with a working mouse pointer, nothing else not even a error message. Same in safe mode, so I can't get to system restore ether.
I know it's not the hardware, ran several diags on it, Quicktech Pro (, plus memtest and Western Digital's Diag.
I ran my custom UBCD4win bootdisk on it and did several updated anti-virus and a chkdsk. ( They found nothing. I also removed all items in the startup (including "run" section of the registry) So I can open all of the registry files without problems too.

I also ran a repair install, but it comes back to the same blank screen after the first reboot during setup.

A:Windows XP won't boot all the to the login window, just to blank screen and mouse

I also tried the drive in another computer and did a repair setup with no difference.

1 more replies
Answer Match 94.92%

Hey there! First time using forums as usually I never get to this point ^^

We have a computer in our office that has literally just bricked its self after yesterday. After a couple of start-ups the computer does go in as normal, although 90% of the time on startup it will load Windows then get to this Blue Screen and just die.

This is not an informative blue screen (BSOD) but literally just a blank blue screen, its similar to the blank black screen people are having.

If the computer goes to sleep, then it will simply just not wake up from this state.

I have tried booting safe mode and rolling back windows update to no avail, the drive is also visible in bios so there is no disk corruption etc.

I also tried an SFC scan to check if it was core files, and it wasn't.

Anything to try or any pointers would be greatly appreciated!


An under pressure IT technician

A:Blank blue screen after startup before login.

Did you run scans in safemode to see if it was virus/malware related? It sounds like it might be that, considering there isnt any core file corruption. Did you try a chkdsk to see if there were any problems with the drive itself? If not I would run both in that order.

5 more replies
Answer Match 93.66%

I've been having problems recently with my computer.  Win 7 Ult x64, installed on an SSD, it used to boot in 30 seconds or less and I was in windows.  Now, it takes a while for the flag to even come up, and longer still to get to the login screen.  After I login, I hear the tone, and the screen just goes black with a mouse.  sometimes a start-up program will show like team viewer, and after a while I am able to access my desktop.  I've tried updating all the drivers.  I've disabled start-up services and programs, re-installed VMWare, uninstalled VMWare's adapters and disabled it.  I'd rather not install Windows again, the installation is only a few weeks old so it leads me to believe it is a driver issue somewhere.  The only things that I can decipher in the event log on diagnostic boot are a failure to load VGA.sys and a bunch of network drivers, which were removed.  I'm out of ideas and knowledge so any help would be greatly appreciated

A:Windows 7 Slow boot, black screen after login

Thanks for all the help guys, anyway turns out it was a bad core on my processor, disabled it and it works fine.  So for anyone that is having this issue and you can disable cores try this.  It is definitely hardware related

4 more replies
Answer Match 91.98%

We have a Windows 7 computer, fairly new Acer Inspire laptop. Recently, when it had turned itself off for power reasons, when we entered the login it first said 'not found' and then dropped to a screen that looks like the login background but without the login box. Ctrl+Alt+Delete doesn't work, you have to force hard boot. On rebooting, it recognizes that startup failed and offers an attempt to repair. I ran this about 40 times, I think it's clear that isn't fixing it. It boots to that plain screen, so it starts windows, but then just sits there.

I'm told the Windows 7 disk has a more detailed startup repair option that might allow us to solve this without losing a lot of critical data on the hard drive. However we cannot find the dang thing, we had a whole stack of info/disks/etc. I thought was in the box it came in, but when we got it down from the closet, box was empty, and we can't find any trace of any of the original materials. I don't know what to do. Is there some way just to get that repair-startup utility without having to purchase a whole new windows 7 disk? We are afraid to send it for warranty repair to Acer because the default 'repair' appears to be reverting back to default settings which would wipe out all our data.

Do you have any suggestions?

Many thanks,

A:Win7 boots to blank screen (no login box), startup repair not working

Can you boot in safe mode?

Safe Mode

9 more replies
Answer Match 91.98%

I am a new member. Here is my first XP issue. I have been running XP Pro now for a year with no issues. This week I decide to purchase and install a new hot game Half-Life 2. I seemed to have no problems installing the game (all 5 CDs worth). I shut down my PC. The next day when I turned my PC on I got about 30 seconds of blank screen followed by a white progress bar accross the lower portion of my screen.

My PC is a Dell Inspiron 5150. It takes about 120 seconds before the
progress bar moves across from left to right then windows starts OK.

I decided to reinstall windows XP pro yesterday as an update. This done
I rebooted but the problem is still there.

Prior to this problem, my PC booted completely in about 15 or 20 seconds.

A:Windows XP Pro slow boot with blank screen and white progress bar

have you tried booting in safemode hit F8 while booting
then have a look see if there are any yellow triangels in device manager
maybe de-install the game

see what happens

have you searched the game forum - sometimes theres some q&A on that site with game problems

2 more replies
Answer Match 91.56%

When I strart my laptop, the 'normal' Toshiba screen comes up, then the Windows screen, then the WELCOME screen for WXP, it lists the users on the system, and then as I am about to type my password, the screen goes blank for about 3-5 seconds, the WELCOME screen comes back, and I can type in my password and log in.

This seems to have just started to happen recently, can't seem to find a reason for the screen to clear. Is there a file I can check to see the boot up and see if there is a clear screen command after the initial presentation of the WELCOME screen?

I unchecked Fast User Switching, and that didn't seem to make any difference.

I have a Toshiba Laptop 2410, with an external 80GB hard drive, a second CD/ROM/DVD drive, a ZIP 100MB drive and a Hi-Speed USB 2.0 hub. Those items are NOT attached when I boot up, so the computer is running without any external devices until after I log in.

Any ideas??

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Answer Match 87.78%

Hello, I'll go ahead and start from the very beginning. Thanks in advance though for taking a look at my problem.

About a month ago, my computer would give me a few problems while booting up. I would start the computer, it would run through BIOS, run through the Windows loading screen, and after that it would run the CHKDSK to make sure my disks are fine. CHKDSK doesn't work, it just freezes right before checking the disks, so I restart and generally it will boot up. Most of the time it would boot up perfectly, but rarely would it go to the xp loading screen and then flicker as if it as going to go to the windows login screen but wouldn't. The screen would just stay black and I'd have to restart. Next time, generally it would work perfect.

So this brings me to the current day. After the windows xp loading screen, it goes black. The computer is on, but I don't see any activity for the HDD via the LED. SO i go into safe mode, i finally get CHKDSK to run, I had to really mess with some stuff to get that working. Windows says the volume is fine, and the only way I can boot my PC is in safe mode, but even that will freeze sometimes while loading some of the files.

Just to let you know I'm running Raid0, and this is my first time running it. I'm not sure if this symptom is a common problem if one of the disks are going out. Does anyone know whats going on? Could it be a virus that messed with a boot.ini or any startup stuff? also, is there anyw... Read more

A:Solved: Windows Cant boot, black screen before login screen

16 more replies
Answer Match 87.36%

Hello, wondering if anyone can help with this issue. I am looking to install xp so I wrote the .iso onto a bootable USB and changed the boot order in the bios to boot from USB first. Then after it rebooted, the screen stays black with no bios screen etc. Not sure why it doesn't come up, any suggestions? Thanks

This is an acer aspire one netbook running ubuntu 10.04. 120gb hdd and 1gb Ram. Have absolutely no problems in past with it and it's about a year and a half old.

Extra info :-: when trying to hit the caps lock in the blank screen, the light does jot come up and the keyboard seems to be unresponsive. I am letting it cool down as it was on all day whilst o was researching the xp installation so will attempt to turn it on again soon but fear it may be to the boot order change.

A:Solved: Blank screen on startup after changing boot order to boot from USB.

Any POST messages?

2 more replies
Answer Match 86.1%

I'm an in-home computer repair guy (part-time, on the side) with A+.

I'm working on a Dell desktop, Vostro 200, for a small store.
Its their entire sales system, not including the interact machine.

When you start up, you get the normal system beep, see the Dell logo, then the fans all cut to low speed, and the screen goes blank and the fans continue at low speed. I first thought it was the mobo or the power supply, as I blew out a ton of dirt, dust & hairballs. Turns out the hard drive is absolutely the issue... I get the same reaction when I put the HD into a different machine (as the "C" drive), & I can operate the Dell if I put a different HD into it, but then I dont have all the drivers & legitimate CD's I'll need for the store.
I can access the Dell's HD if I put it into another system as a secondary drive.
AVG then detects a few trojans & Win32/Cryptor as well, but wont delete anything (access denied) and Malwarebytes detects nothing at all on the drive.
I dont think its the MBR on the drive, since I can access all the files if its a secondary drive, but I could be wrong.
I'm leary of wiping the HD for a re-install, since I don't have the drivers for it handy, (I know I can D/L them) nor the legitimate CD's for the stores programs.

Is there any suggestions I didn't think of?
Should I just give it back to them without proceeding?

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Answer Match 86.1%


I started the machine today and after the welcome screen the screen becomes blank and i get a black screen for about 30 seconds.then i get the task bar and after about 10 seconds i get the desktop.

help would be appreciated

A:getting a blank screen after windows login!

Hello Mahesh,

Run these tools to fix system files:
SFC /SCANNOW Command - System File Checker
Startup Repair

Then click on the "optimize windows 7" link in my signature below V to find ways to safely speed up your computer. After that, let me know if you still get the computer hang.

Are you overclocking or changing BIOS settings? You might set it back to standard defaults to see if there is any imporvement in performance, if you are overclocking..

4 more replies
Answer Match 86.1%

Hi everyone,
The system I'm using has this new problem where the screen goes blank (black, sometimes grey) right after i log into windows. Sometimes it even shows a bit of the desktop for a second or two beforehand. In the event viewer, there are three consistent errors that show up every time with eventID 7001, and say
"The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start."

The computer runs in safe more, and I'm attaching the BSOD report. I can't generate a system health report since i'm in safe mode. The machine is a windows 7 64bit SP1, and it's a work machine in a lab so I'm not sure how old everything is.

Intel core 2 quad CPU (Q9450), Nvidia 8600GT, 8gb RAM.

I've tried doing a system restore to a few days ago when it was working, but that didn't help. I haven't reinstalled Windows since it's a work machine with multiple HDDs and a RAID setup, and i'm not too excited to dive into all that quite yet.

Any help would be awesomely appreciated!

A:Screen goes blank after windows login

System Age:The system is over four years old. Make sure it is compatible: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads -> Download and run the Windows 7 Upgrade Advisor
Device Concerns:
NIPALK ROOT\LEGACY_NIPALK\0000 This device is not present, is not working properly, or does not have all its drivers installed.
Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.
The first one is probably due to Safe Mode interfering with a National Instruments device on the system. The second points to an issue with your display card drivers.
Analysis:Remove all NVIDIA software through Safe Mode.Click Start Menu
Click Control Panel
Click Uninstall a program
For NVIDIA:Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
Restart your computer
Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
If any remain of the above, uninstall one at a time
If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed

Restart your computer after uninstalling drivers for all display cards

You may need Uninstall and Remove Software in Safe Mode to remove the NVIDIA software.

8 more replies
Answer Match 86.1%

Please help. My laptop was running fine yesterday. But suddenly this morning the windows login screen won't appear. Tried to go into safe mode and it worked fine. As now I'm writing from the Safe mode. My laptop is running Windows 7 Ultimate 64-bit (6.1, Building 7601). What should I do/post for now? Thanks

A:Blank Windows 7 login screen

The hard drive is probably going bad...

1 more replies
Answer Match 86.1%

Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!


A:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

0 more replies
Answer Match 85.68%


I cant get into my desktop. When i start my pc XP loads, and it starts the last known good configuration. I then seen the xp loading screen.

Next i should be able to see the login screen, however this is a blank black screen, the mouse is visible and i can move it around the screen, but i cant see anything to log into the desktop.

I dont know why this has happened, it was working last night. The only thing i can think of was my brother switched the power off as it was shutting down. The shut down had automatic updates running (i think) at the time the power switches were turned off.

How do i solve this so i can see the login screen and get into my pc?

Hope someone can help, cheers.


A:XP login screen wont show, blank screen and cant get to desktop?

Hello Paul

Boot into Safe Mode Options Screen (the one with Last Known Good Configuration on it) by pressing F8 at bootup and choose
'Safe mode with command prompt'

At the command prompt type

Hopefully this will open System Restore, so restore to before the problem started


12 more replies
Answer Match 85.68%

I have a Dell Inspiron 1750 laptop with core 2 duo (I forget how many GB the hd is) that had Windows 7 Home Premium edition installed on it when I got it. (I have no idea where any of the CDs that came with it are now.)I had been having problems with the login screen just flashing from the blue background image to black and the mouse just showing the circle thing with Please Wait... showing, instead of loading the icons. Normally, there are two icons that show up. One is the Fast Access icon that has facial recognition and the other icon is the one to type my password.
It would only run in safe mode, and none of my restore points would make windows load normally, but I know next to nothing about computers and wasn't able to find a tutorial on how to fix it, so I downloaded Ubuntu instead by using Windows in safe mode with networking. I was having problems with Ubuntu freezing, so on the next startup I chose to run diagnostics tests and the monitor connection test & the sata confidence test both failed, while everything else passed, which I don't understand because I wasn't having any problems with dead pixels or colors or anything or saving any files. (I think the hd test said something about $I30 31344?) I went into bios setup and clicked factory restore or something along those lines, thinking that it would restore Windows to how it was when I first got the laptop and now, it loads the Dell circle at startup followed by a black screen with a white blin... Read more

More replies
Answer Match 84.84%

hello everyone
When i turn on my coputer it goes up to my windows boot screen where the bars move than after that the screen goes blank. I havent made any changes and it was working fine just before it. Does anyone know what i can do.

A:screen goes blank after windows xp boot screen

14 more replies
Answer Match 84.42%


I have been having this problem since a week or so. Broni has helped me in malware forum to rule out malware as responsible. My machine is clean and I was refered here for further help.

Here is my problem:

At boot-time, I see windows XP load screen with the progress bar, the progress bar advances to the end and then, the screen turns pitch black and all is see is an arrow cursor I can move around. I thought until yesterday that this was a permanent freeze-up, but if I wait, say, 6 minutes, the black screen disappears and windows then starts normally.

Last week, problem was intermittent, it now happens all the time.

Windows boot-up was fine before.

Please help me.

A:Windows load screen at boot, looong black screen, then normal startup

I had this tons of times with my old XP PC. It is normal if you have a lot of files on the HDD and you have little RAM. How much RAM do you have? What is the capacity of the HDD? And do you have the Windows XP disc? Would you be willing to upgrade the RAM and/or the OS if we must resort to that? Or would you rather just buy a new PC?

62 more replies
Answer Match 84.42%

Hi guys,
Let me start off with the specs ? this is a custom build:
Windows 7 Home Premium 64-bit OS
Gigabyte GAH61N-USB3 mobo
Intel i5-2400 CPU
4GB Crucial Ballistix Sport DDR3 1333 RAM
1TB 5400RPM 2.5" HDD
MSI N620GT-MD1GD3/LP GeForce GT 620 GPU
Slot-loading CD/DVD?RW optical drive
Dell 2208WFP 22" LCD monitor, hooked up on DVI

The problem I'm having is that on bootup, everything looks fine and runs normally until the logon screen is supposed to come up. After the initial Windows loading logo, the screen goes completely black and then the monitor falls to sleep. Nothing will wake it up, and I can't connect via VNC either so I think the computer is hanging at that stage.

However, in safe mode, the logon screen comes up fine and I can login and everything works properly. In device manager, the graphics card shows up properly, but when I go to the screen resolution settings, it does not display the name of the card.

I have tried switching to VGA and that doesn't work. My BIOS is set to PCIE graphics primary, onboard graphics secondary. The onboard graphics work properly if I disconnect the graphics card. All the drivers for the graphics card are installed and were working before this started.

I have tried reinstalling the drivers but that didn't help. The only thing that temporarily worked was to disconnect the graphics card, uninstall the onboard graphics drivers, and then restart and reconnect the graphics card. However, after I restarted a seco... Read more

A:Completely blank screen after Windows logo, can't login

Are you sure the dual monitor 'hook-up' is correct?

5 more replies
Answer Match 84%

Hi everyone,

Before we start, I'm a total noob on this subject, so please be gentle with me.

I've experienced 'very' slow boot times in the given time interval (before it took maybe 10 sec, now it takes 2-3 minutes). After login the machine is ready for usage within 30 sec. I've searched on several forums for what the problem could be and these are the steps which I've taken so far:
* performed defragmentation on the harddrive
* deleted all windows updates and reinstalled them
* look at the event logger, but I couldn't find anything causing mayor and/or reoccuring problems
These things didn't work out for me. I've included the machine's specs in my profile, I hope it suffices.

Could you please help me?

A:Slow boot time before login screen but after BIOS

Hello melli and welcome to Seven Forums.

Have a look through these tutorials (2nd post) for some of the more common ways to speed up Windows 7.

Speeding up Windows 7 boot times

As a suggestion, before you try anything that involves changing settings or going into the registry, etc it would be a good idea to make a new restore point "just in case" something doesn't work and you want to roll back the computer.

System Restore Point - Create

1 more replies
Answer Match 83.58%

Hi guys,

I'm new to the forum, just registered recently and hope to find some answers ...

My problem:

So i had my latpop on last night whilst i was playing cards with my famuily just listening to music, when all of a sudden it died and brought up the dreaded blue screen and started running tests "Pre-boot System Assesment" and since then my Laptop hasn't been working.


When i turn my laptop on now it loads the Dell logo then says "windows is loading files ..." as if it's a new laptop, then loads some more before heading on to the Windows 7 default blue screen (with a faint green flower) as where i would log on ... But it freezes on this screen and nothing pops up, but i have control over my mouse!

I've tried everywhere and everything but to no avail, such as diagnostics, tests, BIOS changes and am at my wits end! I've tried to perform a system restore (can't find my original disc) but can't get onto safe mode or anything

Any solutions would be more than welcome, and thanks for taking your time to read this



A:Dell Inspiron 1545, Windows 7, Blank login screen!

Press F12 at boot & run the Dell diagnostic tool.

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

2 more replies
Answer Match 83.58%

Last night I got some message as soon as I rebooted the laptop saying "your computer is locked. You have accessed some illegal sites". and I can't do anything. that screen is locked. And this morning I rebooted again and I don't get that error but as soon as I login, I get blank white screen...can't do anything.

Please advise.

A:Windows XP laptop..lets me login but blank white screen...

by pressing F8, I was able to log in in safe mode. But Normal mode is the issue

1 more replies
Answer Match 82.74%

My problem is similar to the well know Windows 7 Black Screen as referenced by Prevx, though different. When I boot my Windows 7 computer, the login screen appears as always. Following entering the password for default user,
the screen will give the impression of login, but the final result is a plain black screen with the cursor only. The black screen appears indefinitely and the Windows GUI never appears. The only available option from booting in normal mode with this is Ctrl-Alt-Del
(Task Manager). From analyzing another computer with Windows 7 Professional, my Task Manager is missing the following user processes: dwm.exe, explorer.exe, and taskhost.exe. Additionally, it is missing the following system processes (possibly irrelevant):
spoolsv.exe and wmiprvse.exe.
When I attempt to start a new process using Windows Task Manager, an error message will appear saying “Windows Task Manager has stopped working” and forces you to close Windows Task Manager. This includes starting
any process such as cmd or explorer.
I attempted to boot into safe mode. 
The result was the same as above. Then I attempted booting into safe mode with command prompt. This showed some hope. Following authentification from the login screen, the command prompt appears with the same blank screen with a cursor behind it. Initially
I attempted to run msconfig.msc to run a clean startup. System Configuration Utilities opens briefly then displays the error same... Read more

A:Blank Screen with cursor after login Windows 7, Unable to start new tasks

Same problem  I've found a solution.
#1 Hit fastly 5 time the left shitf button on your keyboard.
A windows will appaers to know if you want to caps lock. Keep it open
#2 Alt-CTRL-Del
  You have know your desktop
#3 Go on add-remove programme
3a) Go on windows add-remove
3b) Remove internet explorer
ok-ok-ok - untill it's remove and ask to restart
#4 No more problem. You have to go on the net with chrome or firefox.

8 more replies
Answer Match 82.32%

Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,


PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A:Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

14 more replies
Answer Match 81.9%

I am getting a blank screen after starting, even before displaying Windows 7 logo.

Before it Windows 7 stopped working, the error message I got is C:\ drive not accessible error.
Both system repair and restore options say D drive but Windows 7 is on C drive. If I go to command prompt, I see c drive but there is no windows folder.

How do I recover from this error?

Thanks in advance.

A:Windows 7 - blank screen at startup

See if System Restore can help.

Boot into Recovery using your Windows DVD or the HDD recovery partition and select "Windows System Restore" - choose a restore point prior to the problem

Regards. . .



1 more replies
Answer Match 81.9%

I am newbie here and am amazed by the amount of information and response on this forum. I hope someone can help me with my problem.

I have one of those SONY Vaio All in One PC's - VGC-LS25E running Windows Vista Home Premium, 2GB Memory, 250GB HD

Started having problems with computer booting up and it would start dumping memory - so got into safe mode and tried restoring the settings from the last known system restore point, but had no luck.

Next, using my Recovery DVD, I tried going back to the Original Factory installation but it would not not go through my Vista installation.

I got myself new memory and a HD, and wiped my old HD clean. When my memory and HD showed up in the mail a couple days later, I first replaced the memory and tried to start up the computer with my Recovery DVD in place, but the screen is completely blank. There is some activity in the DVD drive, but otherwise there is no noise at all.

I also replaced the HD and still the same.

Any suggestions will be much much appreciated. Thanks in advance.

A:Blank Screen upon Windows Startup

I don't want to be the harbinger of bad news, but maybe your dvd drive is broken too? Have you used it before your pc has started acting up?

7 more replies
Answer Match 81.9%

I just reinstalled Windows 7/64 Home Premium and all of the software I need on my ASUS A53E laptop (Pentium 2.2 GHz, 8 GB RAM). I am not sure when it happened as I had several reboots that had to be done while installing my software and the Windows updates and I was multitasking with other things and I did not watch each boot-up, I would come back to my laptop with the Logon screen showing... but now I see that after the 'Starting Windows' screen when the animation of the Windows icon/logo finishes, I have a long period (about 45 seconds or so, I haven't timed it) where the screen is black with an active mouse icon and that's it... after the delay it goes to the Login Screen and starts fine after I enter my password. I have Bitdefender Internet Security 2015 and it has a few optimization tools with it and I've tried them but nothing helps. I have defragmented the hard drive, checked for errors via Windows tools and nothing helps. Ideas on how to fix this or a startup tool that can find out what's going on? Thanks!

A:Windows 7 Startup Delay Before Login Screen

seems relatively normal, some computers tend to do that, just a normal part of booting up sometimes. 45 seconds seems pretty normal legnth for this sort of pause.

2 more replies
Answer Match 81.9%

Hello all.

After a bunch of Windows updates last night we are no able to log in a significant amount of computers, this also happens in safe mode where upon pressing control alt delete for login it turns to a blank screen with just a mouse cursor.

Reading up on google, someone said it was a DCOM setting in Group policy, but they didn't say exactly what.

It seems to have happened to a number of other schools in the area as well. Likely to be a Windows Update issue. Any ideas?


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Answer Match 81.06%

Desktop cannot startup windows 7 home premium 32 bit.
Can only boot from CDdrive and did startup repair / chkdsk / Sfc scan
Hard Drive seems ok.
On reboot, windows logo appears and after 4-5 minutes I get blank screen with cursor arrow even when trying to reboot from safe mode or normal mode.
Have Avast free anti-virus loaded. Could this be the problem?
Pl help. I do not want to lose my files with a clean re-install of Windows 7

A:Windows 7 cannot startup and goes to blank screen with cursor

blank screens problems are hard to handle Ive had this issue before & it repaired itself a few days later luckily i had more than one desktop. However the main concern is Data loss I would advise that you either move the hard drive to another PC internally or externally if you can. If not reinstall windows without formatting windows will move all of your files to a folder called windows old

2 more replies
Answer Match 81.06%

Hi all, I have a problem that I hope you guys can answer.

When I start up my computer, it goes through its normal startup process, it shows the Windows XP Pro logo and the welcome screen and it even loads my Windows XP desktop. Then, about 5-10 seconds after Windows XP loads, I get a black screen, (However Windows is still running), and then in another 10 seconds my computer reboots and starts the process over again.

Strangely enough, I can reboot in Safe Mode (Which I'm using now), and I can reboot in VGA Enabled mode, both of which work perfectly fine. Also, suspecting maybe my video resolution or something got messed up to something my monitor or video card couldn't handle, tried upping the resolution in VGA mode, and of course it worked fine, so that isn't the problem.

I've been searching around the internet, and many people have indicated that bad video card drivers might be the problem, so I've uninstalled my GeForce 6800 GS video drivers and reinstalled them, with no luck, which I'll explain some more. When I uninstalled my drivers, windows loaded up normally, everything okay. Then, I proceeded to reinstall my drivers and reboot, my problem was back to normal, black screen 5-10 seconds after XP starts. This seems to indicate my video drivers/card is the problem, but if reinstalling them doesn't fix the problem, what will?

Also, I have been using my GeForce 6800 GS for over a year now with no problems, so I KNOW it works on my system. I've tried everyt... Read more

A:[SOLVED] Windows XP Pro - Blank Screen After Startup

Hello . . and welcome to the forum . . the solution there was using the "next to newest" drivers . . which version are you using? It it's in the 160 series, try the 140 series to see if the problem persists

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Answer Match 81.06%

Ahh my first post...
Please help me out with my winXP bootup problem

My computer worked fine until i got a new monitor,
I start my computer, POST goes on fine, Windows XP Professional Logo appears, but just as I would expect to see a mouse pointer and a desktop, i get a black screen (monitor is not receiving signal from video card) and the computer hangs (busy light does not flash as it would normally when windows loads up processes...).
I turn off power, switch back to old monitor, but problem persists.
I remove all devices unnecessary for basic operations, didnt help either.
Safe mode is still operable (the monitor does not shut off there), so I use it to backup all my files.
I insert windows XP installation disk and format my drive, remove all partitions, and install a fresh copy of windows in the only partition left.
Installation works out fine until when the computer restarts, displays the windows logo, and then bang! the same old black screen and lifeless computer.
I went to microsoft support and found article 314503:
"Computer stops responding with a black screen when you start windows XP"
When you try to start Microsoft Windows XP, the computer may appear to stop responding (hang) with an empty, black screen immediately after the power-on self test (POST) is complete and before the Windows XP logo typically appears on the screen.
Which is not really my case because i STILL see the windows logo BEFORE the black screen, but anyways i follow the gu... Read more

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Answer Match 81.06%


Im having a problem with my newly installed ATI Visiontek X1550 video card. After I installed my card. When I started up my pc the Windows XP startup screen came up but, then my display went blank. The only way that I can use my computer or browse the net is if I turn on my pc press F8 and then choose VGA mode. I even decided to go directly to ATI's site to download the most up to date driver. But my display still comes up blank. I also bought a 450 watt power supply, thinking the old one wasnt poweful enough. My PC is a Dell Dimension 8300 2.66 GHz with 512 MB of memory. I bought the video card at Best Buy and returned it for the exact same card just in case the first card was defective. Any help would be greatly appreciated.
Thank you, Matt

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Answer Match 81.06%

I have just installed WindowsXP from a Gateway CD which I borrowed from my friend. I have a new WesternDigital 80 Gig IDE Harddrive WD800 NR. I formated it & tried to install WindowsXP on it. After the CD checked all my hardware & installed the WindowsXP installation software, the computer went to start up. Then I get a screen that says Starting WindowsXP, after about 3 seconds the screen goes blank. I can still here the Hardrive Spinning, but when I look at the bottom of my screen the little light is Orange??! (the little light I'm talking about is the one that turns green when the screen is on & turns orange when the screen is on but the computer is off) What do I do?? Could it be that the CD's Installation program can tell that the computer that I am trying to Install this on, is not from Gateway? I am really stuck, what should I do?

A:Windows XP just installed, screen goes blank during startup!!!???!!

16 more replies
Answer Match 81.06%

Slow boot-up with Startup repair screen My PC has started taking 10 to 15 minutes to boot to the user log in screen.  I’ve run multiple Virus, Malware, and utilities programs including: Avast Free AntivirusMalwareytes Anti-MalwareMalwarebytes Anti-RootkitSuperAntiSpywareSlimCleanerCcleanerGlary utilities None of these turned up virus, malware, or  issues; and didn’t help my boot time.  Also, 1 out of 4 startup takes me to a screen the “startup repair” screen which gives me an option to repair the startup or to start windows normally.  I select repair startup, it runs for awhile and then I get the question to cancel or do a system restore.  I select system restore which works.  Even with the restore the next boot is slow and get slower until I’m get the “startup” repair” screen. I checked the event log and found several events in error.  I’ve attached the event id and message. I’m running Window 7 64 bit Any help would be appreciated,Source: SideBySideEvent iD: 80Task: NoneCategory: "Activation context generation failed for ""c:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe"".Error in manifest or policy file """" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\ Read more

A:Slow boot-up with Startup repair screen

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16 more replies
Answer Match 81.06%

My PC has started taking 10 to 15 minutes to boot to the user log in screen.  I’ve run multiple Virus, Malware, and utilities programs including:
Avast Free Antivirus
Malwareytes Anti-Malware
Malwarebytes Anti-Rootkit
Glary utilities
None of these turned up virus, malware, or  issues; and didn’t help my boot time.  Also, 1 out of 4 startup takes me to a screen the “startup repair” screen which gives me an option to repair the startup or to start windows normally.  I select repair startup, it runs for awhile and then I get the question to cancel or do a system restore.  I select system restore which works.  Even with the restore the next boot is slow and get slower until I’m get the “startup” repair” screen.
I checked the event log and found several events in error.  I’ve attached the event id and message.
I’m running Window 7 64 bit
Any help would be appreciated,

A:Slow boot-up with Startup repair screen

Uninstall Glary Utilities and Slim cleaner...and see how the system performs.

1 more replies
Answer Match 81.06%

My PC has started taking 10 to 15 minutes to boot to the user log in screen. I?ve run multiple Virus, Malware, and utilities programs including:

Avast Free Antivirus
Malwareytes Anti-Malware
Malwarebytes Anti-Rootkit
Glary utilities

None of these turned up virus, malware, or issues; and didn?t help my boot time. Also, 1 out of 4 startup takes me to a screen the ?startup repair? screen which gives me an option to repair the startup or to start windows normally. I select repair startup, it runs for awhile and then I get the question to cancel or do a system restore. I select system restore which works. Even with the restore the next boot is slow and get slower until I?m get the ?startup? repair? screen.

I checked the event log and found several events in error. I?ve attached the event id and message.

I?m running Window 7 64 bit

Any help would be appreciated,,

A:Slow boot-up with Startup repair screen

Establish a Clean Boot to get the freeloaders off of your Startup, test the hardware, check the logs for repeat errors to resolve, utilize the System Resources from Troubleshooting Steps for Windows 7.

But if this is the factory preinstall then that's the worst possible install of Win7 one can have, so I would finally experience native Win7 performance by doing a Clean Reinstall - Factory OEM Windows 7 to get rid of the crippling bloatware. Until then at the minimum I'd Clean Up Factory Bloatware

1 more replies
Answer Match 80.64%

Title I wanted to use: Windows XP SP3: Slow Startup / Boot: Black Screen Delay & Delay after logging in

For some reason I can't preview my post when I use this title: I have tried removing all the punctuation, including the &, which doesn't work and have tried other titles with the same character length, which does work.

Problem Begins Here:

When I turn on or restart my computer, the boot up time from the time I press the power button to the time the final icon on my desktop loads is slow. I am not too concerned about the time after my desktop is shown since I have several items to run at startup.

The two areas of concern are:

1) After the XP logo is shown, my screen goes black. This lasts for about 17 to 19 seconds. I don't know when this started as I rarely restart my computer. The problem is worse if I startup in Safe Mode. It's about 1 minute and 10 seconds before I see anything on the screen, and another 40 seconds before something else is shown on screen. Note: In order to not to have to waste time pressing F8 and choosing Safe Mode, I enter safe mode by specifying so in msconfig. The options I chose were /SAFEBOOT and Minimal.

2) After I login, there is a delay of about 30 to 45 seconds before the desktop is shown. Windows stays at the login confirmation screen during that time. This I feel has happened recently.

Boot Time Results tested using a stopwatch:

Normal Boot (i.e. Not Safe Mode):
Time shown next to event is for when ... Read more

A:Windows XP SP3: Slow Startup / Boot: Black Screen Delay & Delay after logging in

Hi and welcome to TSF I have changed the title for you hope it is now ok.
Did you try running any diagnostics like seatools for dos on the HDD SeaTools for DOS tutorial

19 more replies
Answer Match 80.22%


I am running Windows XP Professional Edition SP3 and the issue is on startup after the Windows loading animation the screen goes totally black with no cursor in sight.

This happened after a power cut when the computer suddenly shut down.

I can run it in safe mode.

I can run another Windows XP Professional installation that I have on my PC (same HDD) and that works with no issues.

I used system restore (24 hours) and it starts up after that, but then after restarting it will not work. Same applies for when I did a system restore from 1 week ago.

All help is appreciated!


A:Black Screen on Startup (Before Login Screen)

Any thoughts before I go and format the system?

1 more replies
Answer Match 80.22%

I have a ThinkPad Edge E430, 64bit Windows 7 computer that is under warranty. Upon normal startup, I am able to load Windows 7 and get to the user login screen. After logging in, I get a black screen and can see the mouse cursor but no applications ever load. I think there is a problem that is preventing windows explorer from loading.
I'm not sure if this is related, but a few days before this started happening I received a Windows Action Center notice that the small.CA virus was detected on my computer. I ran Windows Defender, Malwarebytes, McAfee Virus Scan, and Emisoft Emergency Scanner, but none of them turned up any problems.
I'm able to run my computer through Windows safe mode with networking at the moment normally.
Do you know if this is a software problem and if so is it fixable? If it's a hardware problem, my computer is under warranty and I can send it back.

A:Black/Blank Screen upon Normal Windows 7 Startup

In the Advanced Boot Options where you chose Safe Mode with Networking there is the option to Repair your computer.  Give this a try.

2 more replies
Answer Match 80.22%

I left my computer on over night on sunday, when i checked my computer late monday evening it just had a blank black screen on it. I rebooted the computer and it loads all the way to the winXP logo and then it displays this blank black screen with nothing on it. no sound no nothing. I tried starting "the last known good configuration" and the same thing occurs... i can start the computer in all 3 safe modes, but no other option works. i have no idea what to do. i didn't install any new software or hardware. any ideas?

A:blank black screen after windows logo on startup

Boot to safe mode, set your display for a generic vga, low resolution. Restart in standard mode, see if you get display. If so, start then, select correct display driver and try, step by step, to get back to where you were. If, somewhere along the line, you get the blank screen again, you should have an idea what happend.

2 more replies
Answer Match 80.22%

Hi everyone! My parents have a windows 7 Asus pc (I believe home premium) and when started it goes to the black screen stating that it was shut down incorrectly and gives you the option of running startup repair or starting windows normally. When starting windows normally is chosen it appears to begin starting as normal and then goes to a blank blue screen (of death?) with a black border on the left and bottom sides. I'm not much more computer savvy than they are and have no idea what the problem is or where to start. What does this mean?

A:Windows 7 Asus blank blue screen upon startup


Are you experiencing a BSOD? Like this?:

Are you able to boot into Advanced Boot Options?
If so please choose "Last known Good Configuration"

If you are able to boot into windows, reconfigure windows to collect the correct info
You want small memory dumps - "MiniDumps"

And here are the instructions for posting:

Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK



2 more replies
Answer Match 80.22%

I have an IBM T41P Thinkpad, actually a company notebook with Windows XP Pro,

Recently, after installing SP2 myself, but not right away, I started getting the following problem.

When I come from the office to home and boot up my PC it goes through the XP startup and user login fine, then plays the login sound and the blue screen, (blank desktop defined) then it just sits for anywhere from 10 to 40 minutes before the start menu and the rest of the desktop appear, no errors or other clues, the hard drive spins occaisionally but not much.

The first entry in the system event log is the event log starting and then the only errors are related to the DHCP and Domain controller not found, but these occur a few seconds apart in the system event log, so this problem is happening before the event log is started, I think.

Any ideas or similar experiences with SP2 out there?

A:Slow Stalled Boot - Blue Screen on XP Pro Startup

Just to start with I would run an on-line anti-virus check from Trend Micro's Housecall to see if there is any virus present. Then, if you are not doing so already, use AdAware SE, SpyBot SD, SpywareBlaster and the new Microsoft Antispyware program (Beta) to see if you have any unseen problems.

You could also run a Hijack This log and either analyse it yourself, or post it here for the experts to be able to analyse it and advise you.

I would run checkdisk on all drives/partitions.

A hard drive has to spin all the time at a fairly constant rate. You are referring to the hard-drive activity being intermittant.

Another program which is very worthwhile using is Everest. See links below.

Particularly take a look at the processor temperature and cooling fan speed.

1 more replies
Answer Match 79.8%

when i start my computer it doesnt show anything at all and then about 20 seconds later the login screen will pop up and everything works after that. it all started when i got my new graphics card and now i gotta plug my moniter into the card. and while its booting i can switch the moniter to the normal built in moniter plug thing. i think its vga ( its the blue one without the fancy pins) the graphics card is a visiontek radeon x1300 256mb pci. and im using windows xp professional. thanks

A:Solved: Boot Screen wont show goes straight to login screen.

You need to change the primary video card in the BIOS setup of the computer from the onboard video to PCI-Express/PEG and then you need to disable the integrated video. Your computer is still set to use the integrated video card as the primary card. Once you have it set correctly to the PCI-Express card then you shoudl always have the monitor connected to the new card and it shoudl display everything correctly.

3 more replies
Answer Match 79.38%

Thanks for all providing valuable suggestions in my previous thread Win 7: Black screen on boot up, before login screen?

As I am picking the clean install option for my resolution, I am opening this new thread.

I reviewed the tutorials (Macrium) of this community. I found Macrium Reflect Free (Version: 6.0.753 (21 July 2015)) for download.

I downloaded/installed above Macrium to working PC. This version has an option to create Macrium Reflect rescue media on CD, DVD, or USB stick upon installing on working PC. I created a rescue media USB.

I created complete HDD image of my unbootable (Z580), before doing clean win 7 install. I am going to clean install Windows 7 Home Premium (64 bit) using my OEM KEY.

I posted the OEM DISKMAP in my previous thread Post # 90

I find System (d:\) 200 MB Windows_7 (OS) ( c:\) 653.44 GB & my Lenovo_data (e:\) 25.47 GB. Lenovo says, if I change the partition configuration, it will make built-in Lenovo recovery unusable.

I like the idea of adopting infrequent system changes (adding new programs etc) and frequent data changes (growing user documents) in image backup strategy. I mean taking system partition (d:\ + c:\) image back up as and when I add new programs and taking data partition (e:\) image backup periodically.

How do I re-structure my DISKMAP to have effective periodical image backup without disrupting built-in Lenovo recovery?

Are there any Windows 7 disk partition recommendation/guidelines?
Thanks for sharing/h... Read more

More replies
Answer Match 79.38%

I have been struggling for two days trying to get to the boot up screen, since windows did a major update without warning. The machine is active and I have tried to use your script to get a bios reset without any success and as there is no terminal for an external screen I am getting no where. It would appear that windows has wiped out my screen drivers and changed the bois how is this possible. Debra  

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Answer Match 78.96%

Hey everyone.

So I've been having this issue where my computer won't boot up into the login screen for Win Xp. It simply posts, goes to the Windows loading screen, and just as it's suppose to display the users and login page, the screen just goes black. I can however get into safemode, but it simply won't boot on the regular startup.

I believe it's another system or boot file error that has malware as I've had a previous thread years ago with a similar issue, but need some assistance. Any thgouhts? What info can I get for you to take a peek? -Jeff
PS: I will post the event viewer as soon as I get home from work.

A:Windows won't boot, black screen before login. Boot.ini or system.ini issue?

16 more replies
Answer Match 78.96%

Hello everybody! I've tried time and time again to boot up my computer, but started 2 days ago, every time I try to boot it, the computer resets before even getting to the login screen. I'm not sure what is causing the problem, as I have tried different diagnostics such as running the Recovery Console and fixing the MBR and rewriting a partition. I reset it multiple times and when I chose to disable auto restart on system failure, I get the much feared BSOD saying I have a registry error. I have heard other people having this issue, but I have not yet found a solution to it. Under registry error, it says STOP: (number number number number x number number), the usual suspects. Can I get any information or help?

A:Windows won't boot up to login screen and further...

Have you run the CHKDSK utility? I highly recommend downloading and burning the UltimateBootCD. It has many useful diagnostic tools that can be run straight from the CD.


1 more replies
Answer Match 78.96%

I have an ASUS gaming laptop with Windows 10. The login screen has gotten increasingly slow over time. I always keep my computer in sleep mode when I'm not using it, so I don't recall how quickly I can log in from a restart.

However, when I came back from sleep today, it took over a full minute or two for my computer to recognize that I had clicked it to bring up the box where I enter my PIN. It then took a while to recognize that I clicked in that box, and there's almost always a delay when entering each digit. While all of this happens, I can move the mouse cursor normally, and it's very responsive.

Once I log back in, my computer behaves normally albeit slower than it did in the past. One possible culprit is Trend Micro Internet Security, which optimized my startup by delaying certain programs by varying seconds. I can try disabling this and seeing what happens, but I'm open to ideas in the meantime.

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Answer Match 78.96%

Need help here.

I have a HP laptop DV9543cl with 32bit Vista. Last Thursday (6/3/2010), Vista update icon showed up and asked me to install the update. As always, i did that. Once install was done, it asked for a reboot which i did. It started booting up again and when it finished Windows logo screen, it went blank and no display with all the other lights were in correct status. I waited for a long time before attempting a reboot. Since then i don't see anything on the screen after the initial BIOS screen (Which is also all jumbled up). I tried F8 (BIOS) and F11(Restore) but no screen. Don't know what to do but i am pretty sure that Laptop is working ok just not displaying anything. I am going to try Remote desktop on it now.

Any help would be greatly appreciated.

A:Blank screen after initial boot screen for HP Laptop with Vista

have you tried ringing up HP support line?

5 more replies
Answer Match 78.54%

While attempting to restore a previous backup of my system (with Norton Ghost 15), I got an error, and the system rebooted. Upon reboot, I get the black screen of death with just the cursor instead of the usual login screen. I have tried the following thus far:
These all give me the black screen of death with movable cursor:boot in safe mode
boot in safe mode with networking
boot in safe mode with command prompt
last known good configuration

I did an initial system startup repair which went through and said it repaired it, rebooted, but no change.
I did a pre-boot diagnostic test - nothing
memory test - nothing
tried restoring from restore point, but it says I don't have any (LIES! BLASPHEMY!)
tried restoring from restore point on external disk - seemed okay, then failed.
chkdsk - found some stuff, fixed it, no change.
tried ctrl+alt+del on black screen of death - nothing
Now, I know that the hard drive itself is alright, that is, the information is still all there still. While I can't give you exact specs, I can tell you that I am on a Dell Studio XPS running Win7 home premium 64 bit. I'm at a loss as to what else to do. Despite being a black screen, with just a movable cursor, the system still appears to be running, as every few minutes, it will show the "thinking" cursor, where it shows the little circle next to the arrow. If anyone has any tips or suggestions, it would be greatly appreciated.

hugs and kisses,

A:Black Screen of Death during boot, before login screen


Known issue some users have it others don't did you try Why is my screen black when I start Windows 7? or this mentions a "black screen of death" fix but i would be verry carefull running executable files from unknown sources

Windows 7 Black Screen Of Death Fix

also this

but it also points to external sources microsoft should fix the issue or that *.exe should be authenticode signed so you have a way to verify it's trustworthy.

4 more replies
Answer Match 78.12%

Hello. My Windows 7 will not boot to my desktop for me like it should or even the login screen. I turn on my laptop, It loads up normally, then I get the blank light blue screen with my mouse cursor and that's it. Nothing else happens and I am not able to see the login screen. I have a Acer Aspire 7739Z-4605. I just backed up my original hard drive to an external hard drive so I saved my information. Once doing that, I did a 'restore C Drive to it's factory settings' operation on my laptop with the Acer Erecovery Management tool and that seemed to erase everything. I booted up my laptop again and ran the Windows 7 install manually on my system and it seemed to work, but even after the install said it was finished I still could not login at all and received the blank screen with my mouse cursor. I have tried a lot of suggestions and nothing has worked thus far. I didn't have the best help with the Acer customer support as they basically hinted for me to just send my laptop in so they could work on it and ultimately make money. So I thought I would try here. I do currently have a purchased CD of 'Paragon Hard Disk Manager 2011' and I was wondering if any of these options on this CD would fix or solve my issue. Listed below are the categories on the disk:

Partitioning- Create Partition, format partition, delete partition, resize partitions, merge partitions.

Backup & Recovery- Smart backup, restore, transfer files, burn recovery media

Co... Read more

A:Windows 7 will not boot (Blank Screen)

In case of before booting up it stops with a blinking cursor try this simple test if not answer then move on other solutions :

1: disconnect AC and Battery.
2: Push "Power button" like you want to turn it on. (of course nothing would happen)
3: Connect AC and turn it on normally.

In some cases, some electricity remains in capacitors and with this act, it will discharge completely.
I saw several laptops with the exact problem that back to work with this test.

3 more replies
Answer Match 78.12%

I recently installed windows 7, and I knew there were issues to begin with, because I had to install it in safe mode (due to graphics card drivers not being updated) but now that I've tried underclocking my ram, and running in safe mode as suggested...
I can't reach safe mode anymore

-Black screen on boot, after loading screen.
-Graphics card not supported, or not updated.
-Nvidia 9800GT
-2GB ddr2 pc6400
-VGA/DVI out, both of which have been tried.

I got safe mode to boot, and I chose safe mode with networking so I could install new drivers, but it froze at crcdisk.sys for quite some time(~5 minutes) before booting. Could it be that it is hanging the same way normally, and I'm not waiting long enough? (Guess not, after trying to wait for 30 minutes, it still produced nothing.)

It does boot, but it produces the error:
Windows 7 install cannot continue in safe mode.
Closing, or pressing ok restarts my computer.

This seems to relate to my situation a bit

A:Windows 7, Blank screen on boot

Quote: Originally Posted by ssen

I recently installed windows 7, and I knew there were issues to begin with, because I had to install it in safe mode (due to graphics card drivers not being updated) but now that I've tried underclocking my ram, and running in safe mode as suggested...

Excuse me... what do you mean by saying: "I had to install it in SAFE MODE"? Did you installed win7 in safe mode?! So you did an UPGRADE not a fresh install.

I suggest you to use the windows 7 compatibility checker Download details: Windows 7 Upgrade Advisor

Then if your system is not ready for win7 you should consider change hw...

anyway I never heard before the "safe mode installation..."

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Answer Match 78.12%

Please Could Someone Help? I Restored My Pc And Then It Rebooted. Before It Got To The Welcome Screen It Just Stopped And Screen Went Black. The Light Flashed A Few Times Then Nothing. It Would Not Respond To Anything. So I Put In My Xp Boot Disc And Used The Repair Section. All Seemed To Go Well. It Finished Installation Then Started To Reboot. Once Again When It Got To Welcome Screen All Went Black And Nothing Happened. Please Could Someone Tell Me How To Fix This. I Am Not An Expert And It Is My Sons Pc. Thankyou.

A:Windows xp screen goes blank on boot up.

you have to reinstall your video drivers
tap f8 when when booting and from the options choose vga mode
when windows finishes booting,if you have a/virus installed disable it
install your drivers and reboot the computer

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Answer Match 78.12%

Hello. My Windows 7 will not boot to my desktop for me like it should or even the login screen. I turn on my laptop, It loads up normally, then I get the blank light blue screen with my mouse cursor and that's it. Nothing else happens and I am not able to see the login screen. I have a Acer Aspire 7739Z-4605. I just backed up my original hard drive to an external hard drive so I saved my information. Once doing that, I did a 'restore C Drive to it's factory settings' operation on my laptop with the Acer Erecovery Management tool and that seemed to erase everything. I booted up my laptop again and ran the Windows 7 install manually on my system and it seemed to work, but even after the install said it was finished I still could not login at all and received the blank screen with my mouse cursor. I have tried a lot of suggestions and nothing has worked thus far. I didn't have the best help with the Acer customer support as they basically hinted for me to just send my laptop in so they could work on it and ultimately make money. So I thought I would try here. I do currently have a purchased CD of 'Paragon Hard Disk Manager 2011' and I was wondering if any of these options on this CD would fix or solve my issue. Listed below are the categories on the disk:

Partitioning- Create Partition, format partition, delete partition, resize partitions, merge partitions.

Backup & Recovery- Smart backup, restore, transfer files, burn recovery media

Copying & Migration- Copy P... Read more

A:Windows 7 will not boot (Blank Screen)

Find out the Manufacturer of the hard drive, go to their website and download, and burn the Hard Drive Diagnostic software to a CD then boot from the CD, and run the diagnostic software.

To find the HD manufacturer you will need to remove the access cover on the bottom of the laptop.

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Answer Match 78.12%

Hi, I am running windows xp professional edition sp2 and my desktop has been running fine for the past few years. All of the sudden I turned it on one day and after the xp logo came a blank screen which never transitioned to the login screen. I can run my computer in safe mode with no issues. Yes, I have tried reinstalling the graphics card driver (Radeon X300) and I have tried running chkdsk check. No, I didn't install anything recently before it happend. I really don't want to have buy a new graphics card.
Thanks for your help in advance.

A:Windows XP Pro blank screen after boot

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Answer Match 78.12%

This is a "Real Question" though it may not sound like one.

I have a User whose Surface Pro has two user accounts. One is her Microsoft Account, one is a "local account".
The purpose for the local account is to provide her with a way to open Windows in the event she cannot get her normal Microsoft account to open. This usually happens due to password problems, (she forgets what it currently is). I gave her a local account with no password so she could access the Web to contact me for help with accessing her Microsoft Account when needed.

I have seen plenty of of methods for "By Passing" the login screen but in her case I need the opposite. When the Login screen is bypassed, Windows opens to her Local Account where all of her "things" are gone. (Yes, this is a Real Problem I am not making this up

The 'fix' for this (once it happens) is to Right click START, Choose "Sign out, which takes her to the normal Sign In screen where she can choose her Microsoft Account.

The Best "fix" would be a way to get Windows 10 to always display the Login Screen at Start even if her Local Account has no password? She probably accidentally logged in as "Local" and afterward it becomes the default login. Is there a key somewhere in the registry or setting in SecPol to make the login screen appear every time the system starts?

I think one of Murphy's Corollaries states that "The road to Hell is paved with Good Inte... Read more

A:Windows 10 Pro. Force the Login Screen to appear on every Boot-up.

You could force Ctrl+Alt+Del on every log on. Then you always have to pick the user.

Secure Sign-in with Ctrl+Alt+Delete - Enable or Disable in Windows 10

Would that help?

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Answer Match 78.12%

A short intro (skip if you like):

Hi everyone, this system has been running close to 24/7 since roughly two years ago. A custom RT7Lite disc was used and a lot of tweaking has been done, so the system is well in need of a fresh format. Unfortunately, this was planned for after the holidays, and as I was unprepared for this crash, it could take me longer to figure out what I need to transfer to a new install then it would to fix the current one. Any suggestions will be greatly appreciated!

System specs:

OS: Win7 Pro x64
CPU: Intel Q9550
Motherboard: Gigabyte EP45-DS4P
Memory: 8GB PC2-8000
Graphics Card: ATI HD4870 (PCIe/512MB)
System Drive: 2x Intel x25-V SSDs in RAID0 (via mainboard's ICH10R)
Network: Intel Gigabit CT PCIe card
Firewall: Outpost Pro

The current problem:

System passes POST, bootloader, "Windows is Starting" animation. USB devices initialize, and the mouse pointer appears. The screen remains black (no background, login dialog, accessibility/power buttons, etc.) indefinitely. The mouse still moves and NumLock can be toggled, so the system has not halted - it just doesn't get any further than that. After 15 minutes power-saving kicks in and the display goes to sleep - Moving the mouse or pressing a key turns it back on again as though everything is normal, but it's still stuck at the black screen.

Events leading up to this:

I have been using a PCIe JMicron-based SATA card with a broken eSATA port, and I recently got an ASM1061-based SATA 6Gbps c... Read more

A:Windows won't boot - stalls before login/welcome screen

There is absolutely no reason to run a Lite version of WIn7, which is featherlight and always instantaneous when you have a perfect install on adequate hardware. How is it activated?

So you are not going to get support here where we know Win7 best, except to advise that you to Clean Reinstall your licensed version following the steps given (same for retail) to get it perfect.

This should solve all the problems, which are characteristic of trying to run a modded version of an OS that already has every service possible set to Manual on fast triggers, the very genius which has made it the most popular OS ever. Experiments we did during Beta proved that any such trims were always met with unintended consequences.

If not then after your reinstall post back any issues and we will help you resolve them as always.

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Answer Match 78.12%

Hi everyone.

I posted this issue in the malware section probably 2-3 weeks ago. A very helpful individual in that forum guided me through a couple of different processes to rid my computer of malware. It seems to be okay now as far as malware and viruses, however, I still cannot log into my computer except in safe mode.

Essentially, after the computers posts and boots, it will take me to the Windows XP loading screen. After it's done loading, it flashes as if it's going to the screen where I choose the user. However, I just get a blank black screen. It's not as if the monitor is off, because I still see an off-hue black screen.

I also have some weird artifacts in BIOS and what seems to be a lack of colors in Safe Mode. When I say artifacts, it really just odd symbols in place of normal letters, or additional commas, periods, etc etc.

We've ran hijack and Malwarebytes, and a couple of different things and still no success. I've also tried doing a re-install of Windows XP and have some issues there with drivers and undetectable DVD roms. Anyone have a direction in which I should start? Thank you! -Jeff

See thread from security forum.

A:Windows can't boot, black screen at login.

See if this is of any help:

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Answer Match 78.12%

Hello, people who know more than me about computers!

So, our 4 year-old laptop running on Windows XP is suddenly confounding us. Was operating with no issues yesterday.

Today I opened it up and it suddenly required a login screen for windows, which we've never used (maybe we should have?). Because we've never required passwords for the accounts, we weren't sure what to enter there. No matter what we entered, we got this error:

"Please wait as the wireless subsystem attempts to associate, authenticate and resolve DHCP for your 802.1x network"

Rebooted-- got the same login screen. This time, instead of getting the 802.1x message when we tried to log on, we got a standard "login failed" message. Now we keep getting it. I tried to boot in safe mode to adjust the settings, but the login screen comes up no matter which mode I boot in.

Anyone with experience in this? Is this a question for the virus/malware forum? Would appreciate any suggestions!!


A:windows xp: login screen at boot? virus?

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Answer Match 78.12%

My issue is I have two users on my pc, after I reset(reboot) the pc on one user or shutdown, windows 8.1 automatically boots to that last user that was logged in and it's very bad behavior that I hate. I want to tweak it in a way so after i reboot or shutdown my pc on one user, and after I turn it back on or it reboots I want for Windows 8.1 to display me a login screen where I can click on a user with which I want to login. How can I make it to work like this? (also I want it so after that reboot and that login screen will be displayed the last user that was logged on will not be logged on still so I won't end up with two users logged on at the same time...)

Someone has any idea is something like this possible? It's strange to me that a normal behaviour like this is so messed up over here :/

A:How to boot into Login screen after Windows 8.1 starts?

This tutorial looks like it:
Sign in - Show All Users or Last User in Windows 8[1]=User Accounts

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Answer Match 78.12%

I have a Win XP Home edition that fails to boot; the POST screen loads, then a choice of operating system configurations (see later), and selecting  one of them (the last on the list) returns can’t find hal.dll.
The other two options, one of which I have set up in the course of trying to sort this out, both end up with a blank screen.
Safe mode hangs up in the middle of the driver list.
The problem started after a power cut.
I have fairly exhaustively investigated and tried to fix this as follows:-
Seagate 250Gb disk in four partitions, C,D,E,F. Using a partition tool confirms that the active and primary partition is C. The files on all the partitions are all visible using file explorers on bootable recovery CDs (ERD Commander and HIRENS). I have been able to back up the important data. The operating system files are on C partition only.
Run disc diagnostic – passed, no errors
Run Memtest86+ - passed
Run chkdsk /f – fixed a couple of errors
Via recovery console on original disk
          Run fixmbr, reboot, not fixed
          Run fixboot, reboot, not fixed
          Run bootcfg /rebuild fixboot. Reboot, not fixed (this is the most recent listed configuration)
Tried repair install from recovery console. Copied files etc, then automatically tried to reboot but stalled at same place.
I have also tried the disk i... Read more

A:Failure to boot, blank screen after POST screen

I would clone the drive, then do a clean install.

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Answer Match 78.12%


Someone told me this is going to be a hardware problem? Just in case not, and it is software related, please direct me to the right person? I am also currently running the thread for some bad trojan I picked up


at the following url:

There are hijack reports there, as well as dds.scr logs.

Today, I tried to boot up my PC. It flashes the usual Acer boot screen, the cursor flashes at the top left corner, as always and then nothing...blank.

In safe mode, the last line before boot-up freezes:


I have tried the option of "last configuration of functional settings" and nothing.

My battery seems to have been fried (only ever gets to max 70%) and I thought it might be due to a power surge. To check, I let it run down last night, to recharge it this morning and see if it would charge fully. I was watching a tv series on vlc, and everything was functioning as "normal" apart from the usual issues the trojan would dole out...I was completely surprised and utterly disappointed to find that this morning I have NO computer at all, while I have been patiently waiting for the team to help me axe this damned virus. I want to scream.


A:Blank screen after Boot screen, no boot up in safe mode either

I HAVE posted this new problem in the original thread. I have not heard from Cookiegal since Friday?

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Answer Match 77.7%

I am using a compaq intel pentium pc using windows vista. the screen is an Asus screen (I think it says Asus!). After logging in as myself the screen has no icons and is black. Usually the icons are present with a personal photo of mine as the background. When my wife logs in she gets a pale pink screen and no icons. She usually has the standard Vista background. Is this a problem with the video card or pc ribbon connecting the video card to the screen? The task manager is available and the files can be seen. The are no error messages. (The pc and screen are both out of warranty).

A:Blank screen after login

Have you tried running "explorer.exe" without the quotes from Task Manager ?

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Answer Match 77.7%

I did an upgrade from Vista Buisness 64, to win7 Ultimate 64. Dell Latitude e6400, with Nvidia Quadro NVS 160M. In general, everything went quite well. Except - when I boot up, I get to the logon screen, I hit Ctrl+Alt+Delete, and I log in, then the screen goes blank. If I hit Ctrl+Alt+Delete again, I get the screen where I can switch user, change passwords, log off, etc. If I cancel this, I get blank screen again. If I reboot in Safe Mode, all is fine. If I uninstall the NVidia driver, then reboot normal, I can log in, but the system is using Standard VGA driver. I have tried various drivers from NVidia, LaptopVideo2Go, Dell (win7 - 181.71, 181.72, 185.81, 185.85, and Latest Vista driver from Dell site). I've tried installing from normal mode, safe mode, I've tried DriverSweeper, I searched the registry deleting all references to the drivers I can find...). One time I did somehow get 185.81 working - I don't know how. It was running fine 5 five days (I did not reboot during that time, just sleep mode), then I got a blue screen, and back to the blank screen after logon on the 1st boot. I screwed with the system for another day, and finally got the Dell Vista driver to run once. Once again all was well, until I put the laptop to sleep in the docking stn, then woke it up - blank screen again.

I'm typing this msg now with the standard VGA driver. The 2 things that bother me about this driver, are only single monitor support, and the machine will not go into Hibe... Read more

A:Blank screen after login - need help

So I tried a clean install - everything was fine - I was at my desk with port replicator, rebooted machine 4-5 times as I was installing software. Put machine to sleep, came home, opened lid, logged in - back to blank screen. reboot - login - blank screen.

I'm about ready to go to linux... Too bad I develop sw for Windows for a living...

Anyone got any ideas?

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Answer Match 77.7%

I logged in to my account and went away for a few minutes without looking at the screen before leaving. When I came back, the screen was completely blank and the light was blinking, so it was in a resting state, no worries. However, when I tried moving the cursor, hitting random buttons on keyboard, the screen lights up, but all I see is a blank screen. I ctrl alt del and log off from there, and then I log on again and this time it worked fine. Edit: I noticed that it comes every time the computer goes into idle state and the monitor temporarily turns off, and I get a black screen when I try to wake the computer. Help!

A:Blank screen after login

Maybe Your OS IS Damaged

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Answer Match 77.7%


I have been struggling with this for the last two days .

Computer starts fine in Safe Mode but in normal mode I get to the user log on , enter my account and then it just goes black . Have left it 15-20 minutes and there is no change .
I have uninstalled the video card drivers and it will boot fine but then auto installs the drivers and when I reboot I get the black screen on entering my account .

I have tried the Prevx fix for blank screens
I have checked that the computer doesn't think there are two screens .
I have done a system restore .
I have uninstalled and reinstalled the Graphic card drivers a number of times , both automaticly and manually .
I tried installing the January issued driver , rather than the April issued driver and now it goes blank after the windows logo .
I have Avast running and have also run Malwarebytes with no issues
As it works when drivers uninstalled I am guessing it is a software rather than a hardware issue , but just to be on the safe side I have pulled everything apart and put it back together again .

I really am at the end of my tether - can anyone help me ?

? OS - Vista/ Windows 7 - Windows 7
? x86 (32-bit) or x64 - 64 Bit
? What was original installed OS on system? - Windows XP - Windows 7 new install on upgrade
? Age of system (hardware) - Various 1-4 years
? Age of OS installation - have you re-installed the OS? - most recent install 8 months ago .
? CPU - AMD Sempron 3400+
? Video Card - GeForce 79... Read more

A:Blank Screen on Login

Update chipset and storage drivers.
Try older/beta video drivers from nVidia website. Use this Advance Search page: NVIDIA Driver Downloads - Advanced Search

If all of that doesn't work, then try another video card.

2 more replies
Answer Match 77.7%

i have windows 7 ultimate installed and whenever i turn my pc on the packard logo shows for a few seconds, then nothing, just a blank screen until i have to click my user name to log on. my monitor says to set it to resolution 1024x768 60HZ or summin. but it is when i go into screen resolution (once comp has fully booted)

so if anyone can help me, because i have a multiboot setup and i dont no what im choosing at startup, its just a random guess.
also, i cant acces the advanced boot configuration screen, so i cant get into safe mode or anything if something goes wrong in the future.

A:Blank screen until login

I'd run a system file check for starters...

Start > "cmd" > Right click cmd.exe > Run as Admin...
Type line: sfc /scannow

If you get errors, run it three times.

Other than that, maybe a repair install.

Also, this thread might have some info:

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Answer Match 77.7%


Having a nightmare after installing SP1 for 64 bit Vista on my HP laptop.

Left the SP1 installing overnight and I returned to a blank screen with a cursor that can be moved about - even onto an extended screen.

I've been into safe mode several times and the first couple of times it coame up with a message informing me that stage 3 was completing from 33% and it took hours to reach 100%. A reboot comes up with the same result as above.

The third (or fourth or fifth! who knows now!!) safe mode login informed me that the installation of the service pack failed and that it would uninstall. Again, a couple of hours and a reboot comes up with the same result. Back into safe mode and it gives me the same message and takes 2 hours or so to show the desktop.

I am now leaving it running overnight in the vain hope there is something goign on in the back ground as I get a flicker of the hdd light every so often.

I've read earlier posts relating to similar issues but can't get around to giving the problem serious time until Tuesday. Does anyone have a good solution to this really annoying problem? I would appreciate any help at all.



A:Blank Screen after login with SP1

Most newer HP Laptops required a bios upgrade for it to work properly. I found out before I installed SP1 and downloaded the update and installed it prior to installing SP1. Those who did not had problems... HP sent notice to some owners, (Not Me) and the update is available on their site.

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Answer Match 77.7%

Hello, My Pavilion laptop is no longer under warranty and receiving blank screen after login. Went through trouble shooting steps and received the following failure... Hard Drive Short DST Check: Failed Failure ID: 6C0JJF-7B886U-MFPV6K-60UQ03 Does this mean I need to replace the hard drive? If so, who should I buy from? ThanksMike

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Answer Match 77.7%

Hi experts,

And thanks for taking your time.
I am working with win xp home edition with 256 meg of ram. I have a hp pavilion ze 1210 laptop. Its only about 8 months old.
My problem is when I turn on my computer the screen stays blank. I let it go for a while to see if the monitor will show but it just doesnít light up until I shut it off then restart it again to get the monitor to show. This happens often. For example if I shut it off right now and reboot the monitor will stay blank until I reboot again. It seems to be slow on booting when it does work (if thatís any help.) I also receive no error messages. I see the command to hit a certain key to enter the bios though. This is normal. After that nothing shows..

Any ideas???

A:blank screen at login

I assume by "monitor" we are talking about the laptop LCD screen.

It sounds like a backlight problem more than a PC problem per se.

However the fact you see the screen to the BIOS prompt point eliminates that as a problem, and suggests that its a windows driver or windows power conservation issue.

Reloading the display drivers would be a good start, however that may be a difficult task if there is only a recovery CD.

I would be tempted to backup all important data and reload the system from scratch. Its possibly overkill, but quickest in the long run.

If you were really brave, you could delete the display in device manager and allow it to detect it when next booted, when it *should* reload the drivers. Backup first though ...

2 more replies
Answer Match 77.7%

Hi. I'm running Vista Home Premium 64bit, and my system has been rock solid for over a year and a half - literally no issues, no crashes, nothing.

Recently (last month or so) my computer has taken to freezing when it gets to the login screen. What I mean by this is, it will display the windows loading bar (with (c) Microsoft underneath it), this screen will disappear, then - nothing. Black screen.

Once every say 6 or 7 tries (it's random), the windows loading bar will load, the screen will go black - then it flashes off and on, and the login screen will display absolutely fine as it should! From then on, I can use my computer normally, for any length of time. Can play games, browse the net, torrent, listen to music, no issues. When I shut it off, the process begins again.

I'm wondering if it's an issue with updates, since every time I go to turn off my computer, it tells me there are updates to install. I select "install updates then shut down", but every time I boot up again, it still says there are updates. Surely there shouldn't be a new set every day.

For the record I have:

- Tried to boot into last known good configuration - doesn't make a difference
- Tried a repair reinstallation - issue persisted.
- Booted into safe mode (which works every time - leading me to think it's a graphics card issue), including disabling all startup programs - when I boot back normally, the issue persists
- Maybe this is it - uninstalled my display device and booted windows no... Read more

A:Blank screen before login

Uninstall your video driver. Then in Safe Mode, update your Display Adapter thru device manager. (Driver tab, update driver). This should get the driver from Windows Update that is compatible with your system.

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Answer Match 77.7%

I cannot log in to Windows 7 Professional - all the system does is hang after initial login (after the password has been entered.) However, I can log in using Safe Mode with Networking (but not Safe Mode!). I did a chkdsk /f /r - it reported and repaired corrupt index entries. This let me log in normally but after a while, after a restart, same thing happened.
Disk is fine, Linux (I booted with a Live CD) reports that the file system is not clean.
I booted back into Safe Mode with Networking, ran sfc /scannow 3 times, said everything was working fine, no errors; ran Dism /Online /Cleanup-image /ScanHealth which yeilded the attached log file (RestoreHealth however doesn't work, presumably because the system I am working on is not Windows 8.)
I am running out of ideas!

A:Blank screen after login (sometimes)

See through this list:
- Boot with Last Known Good Configuration (F8 menu)
- Restore to a prior date (System Restore) - System Restore
- Scan for malware (Malwarebytes Anti-Malware free)
- Try a clean startup Troubleshoot Application Conflicts by Performing a Clean Startup
- Check if explorer.exe is running and start from CTRL+ALT+DEL (task manager - new task)
- Verify in registry: HKEY_Local_Machine\Software\Microsot\Windows NT\Current Version\Winlogon to make sure 'shell = explorer.exe'
- Follow SFC /SCANNOW Command - System File Checker
- Check Disk - Disk Check
- Try loading defaults in BIOS
- Update all your drivers
- Check out the interesting solutions in black screen with cursor only [Solved] - Cursor - Windows 7

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Answer Match 77.7%


Good day. One of my nephew (kid) used my wife computer (windows 8 Pro) this morning and the entire windows 8 is now locked up.

We can still key in the password (logon screen) and login as normal. However the problem is after we login, we only see 1 blank screen and 1 task bar. Windows Button does not work, Metro UI does not work, even if we use shortcut key to access my computer, Windows will prompt us (You do not have sufficient privilege) and worse control panel is all empty.

I had been figuring out was going on for the whole day. We did Scandisk & etc , all does not work.

According to the kid, he told me that what he did was only, keying in many times of different password (because he does not know my wife password) in the logon screen and he shut down the computer after giving up.

Does anyone knows whats wrong? It is because windows has some locking function in place? If yes how can I deactivate it.

Thanks Guys


A:After Login , Screen Blank

Hello Edmund, and welcome to Eight Forums.

If you have a restore point available, you could do a system restore at boot to use the restore point to hopefully undo and fix whatever your nephew may have done.

Hope this helps,

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Answer Match 77.7%

I accidently turned my Dell laptop off while it was performing windows updates. When I restarted the laptop it goes to the login screen and then goes blank (i cant enter the username/password).

I have tried the following:
1. Starting in safe mode (same issue)
2. Using the boot dvd and trying the different options in there (Repair, Restore to safe point, Memory check).
3. Using the boot dvd I have tried several different restore points, including the original store point.
4. I have looked through every forum and every post I can find and cannot find any suggested resolutions.

Does anyone have any suggestions on what I can try next (other than reinstalling the OS)

My laptop is a Dell Latitude E6500 running Windows Vista (32 bit i think)

A:Blank screen at login

Originally Posted by maddawg

I accidently turned my Dell laptop off while it was performing windows updates. When I restarted the laptop it goes to the login screen and then goes blank (i cant enter the username/password).

I have tried the following:
1. Starting in safe mode (same issue)
2. Using the boot dvd and trying the different options in there (Repair, Restore to safe point, Memory check).
3. Using the boot dvd I have tried several different restore points, including the original store point.
4. I have looked through every forum and every post I can find and cannot find any suggested resolutions.

Does anyone have any suggestions on what I can try next (other than reinstalling the OS)

My laptop is a Dell Latitude E6500 running Windows Vista (32 bit i think)

Hallo Maddawg, i have seen this fix before & it has worked for me.
If you disconnect your power source & remove your battery, then hold down your power button for 10 seconds.
Leave everything for 30 minutes, put battery back in plug in your power turn on your laptop and cross your fingers.
Hope this helps otherwise i am sure someone else will have better knowledge, but worth a try while waiting

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Answer Match 77.28%

The problem computer is running XP Pro 64-bit SP2 with all the latest updates

This problem happened last night. My fiancee says she was on my computer and she unintentionally sent the computer into standby . She thought the computer had gone into hibernate instead and hit the power button which shut down the machine. When I came home, I booted up the computer but everything was weird. The explorer windows had no address bar, I was unable to get the start menu to pop up, and a couple programs gave some dll errors. The system also couldn't detect that I had any audio card/drivers installed. I was unable to access display properties but task manager seemed to work fine. I did a critical area scan with Kaspersky but nothing was found. I decided to restore my backup registry from earlier in the day and reboot to see if it helped.

Upon reboot, windows won't go past the welcome screen. There are no users listed, just the blue background, the dark blue borders on the top and bottom, and the XP logo in the center. I can move the mouse cursor but I can't access anything including task manager. The only keyboard combo I've found to work is ALT+TAB which I tried at the suggestion of this microsoft support article:;en-us;816873

All the symptoms under the "CAUSE" section are true for my machine. When I try to ALT+TAB however, I only see two choices titled "Log Onto Windows" and "Windows Logon&... Read more

A:Can't get windows to boot past blank welcome screen

Well, after searching for hours on end for an answer, trying various things I decided to do a repair install of windows. I managed to save my main hard drive's contents but one of my attempts to install windows on my slave drive resulted in death to everything it contained. Oh well, the irreplaceable data is safe so I don't mind too much because it could have been worse.


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Answer Match 77.28%

Alright, so after a successful installation of Windows 10 on my home PC, I recommended my mother upgrade to Windows 10 on her laptop in order to fix various issues she'd been having on 7. She messaged me after the upgrade had finished to say that her computer wouldn't start, and so I asked her to bring it over to my house to try and fix it.

Turns out, the problem isn't that the system won't start at all. The problem is, after the entire boot process has finished (The point at which the Lock Screen would normally appear), the system "hangs" on a blank screen with no mouse cursor. This can be bypassed by forcing the system into sleep mode (via the power button, which fortunately was set to do that) and then waking it back up, at which point the Welcome screen is displayed and the computer then continues normally.

I looked this up and there was apparently a similar problem in the preview builds, which was fixed by an update. So, my first reaction is to update Windows. I ran Windows Update, installed everything, and was prompted to reboot, so I did. It was a similar story: After the Windows logo had disappeared the screen stayed black. I then put the system to sleep and woke it up again to see "Windows is finishing updates" and a percentage; after it had finished, the Lock Screen displayed normally.

So, what exactly is the issue here, and how do I fix it?

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Answer Match 77.28%

Hello all.
One of my friend has HP pro book laptop. Until yesterday it boot properly. But now it shows logon screen more than 10 minutes and welcome screen same time. After it boot it painfully slow. Why is that? How do i fix it?

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Answer Match 77.28%

Hi all! I'm brand new here.

This is a new build from about 11/15. System was rock solid until about a month ago when I had a weird string of BSOD at login. I went through a bunch of hoops and finally got the system back to normalish, although I never really figured out what the problem was..

However, since then I intermittently have a delay just before the login screen shows. Most of the time it's fine, when it's not, it manifests as a black screen with just my mouse pointer hanging out in the void. This delay can be anywhere from ~30 seconds to ~5 minutes.

Any help is appreciated. Let me know what additional info you might need from me.

Stuff I have done:

Updated all drivers for my hardware that aren't marked as beta (there's a couple of those for my mobo)
Ran chkdsk (no errors)
Ran sfc /scannow (no errors)
Changed my DNS server settings and disable IPv6 (I forget what led me to believe that could be the culprit)
Took the overclock off my RAM

I'm sure I'm forgetting a few things.. anyway.. thanks in advance for any help.


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Answer Match 77.28%

I've been having this problem for many weeks now, and I haven't gotten closer to fixing it. I had to resort to borrowing a computer from a friend to use while I try to figure this out.

It's a problem similar to this one, except I can't even boot to safe mode. I have taken the RAM out one at a time and booted, but it will still stay at the black screen. I have tried reinstalling XP, and installing it on another drive to boot from there, but neither of them fixed the problem. Since I can't boot at all, I can't run HJT or those other programs that were posted in that thread.

Does anyone have any solutions? I've tried asking around to friends and other tech support sites, but none of them could help.

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Answer Match 77.28%

When I turn on the computer, I get a blue, wispy screen and a pointer.

I have read all the posts regarding this problem. I don't think anyone figured it out without formatting their hard drive.

I have created a recovery disc (which is now stuck in the DVD drive b/c I can't eject). Booting from the dvd drive, I can get to the first box of the repair "wizard" to select language and country screen, then it takes me back to the blue, wispy background with a large white mouse pointer.

Safe mode results in the same screen.

F10 on boot gets the windows error recovery screen. When I launch startup repair, it loads files, and takes me back to the blue wispy screen.

All F keys eventually in the blue screen.

I don't have any other Windows DVD/CDs.

I have never posted on a forum, so please forgive my lack of decorum. I'm trying

A:No login screen on boot, Windows 7 Home Premium

Hi new member. welcome to the forums.

can you please supply model spec. are we discussing a desktop or a laptop in this situation?

from the information that you have supplied you may be experiencing a hard drive failure.

so worst case scenario would be replacement hard drive and then new install of windows 7. I take it you have the product key?

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Answer Match 77.28%

I deleted some files from a virus and now it wont boot up fully. It acts as if it will startup but hangs at the user logon screen. I also cant boot in safemode. How do i go about doing the repair install or system recovery so that i dont lose data??

On the windows cd i have that came with my laptop(toshiba) i get 2 options when i boot up.
1. Recover entire hard disk: (warning) all stored data on your computer will be lost. Factory pre-installed software will be installed.

2. Expert recovery mode: (warning) this is for PC experts only. Factory pre-installed software can be installed onto an existing(bootable) partition.

What can i do to try and get windows to load up without losing data??


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Answer Match 77.28%

Hi all,
I'm currently having a problem in which my PC simply fails to get to the login screen. It boots through all its CMOS codes fine and through the motherboard splash screen. It is at the next screen where the windows logo would be (I run my PC in non-GUI boot mode) where problems begin to occur, it spends far longer on this screen than I would expect. After this screen instead of getting to the windows login screen, I am left with a black screen with a cursor on it (which I cannot move). When I turn off the PC, I am given no option for startup repair etc.
The PC boots perfectly fine in safe mode.
I have tried uninstalling my NVIDIA drivers, but I cannot reinstall them as the install process fails to work in safe mode, and I obviously cannot boot into normal mode.
How can I get my PC to boot normally again?
Many thanks.

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Answer Match 77.28%

I have Win 10 x64 Pro and this is on a new PC and a fresh install using UEFI option to install Windows. Initially the PC would start up lighting fast (at the login screen in no more than 10 seconds, maybe less), but it has suddenly become very slow.

It's not the BIOS, as I get the Windows blue logo quite quickly after booting and then the screen moves on to a full plain light blue screen with the circular dot pattern going round and round. This can go on for perhaps 45-60 seconds, maybe more before the login screen finally appears. After that all is fine again.

I tried unplugging all non essential USB connectors but it has not helped. I tried disabling all non essential applications from the Task manager. No noticeable improvement. Where can I start tracking what might be causing Windows to take forever to boot?


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Answer Match 77.28%

Win 7: Black screen on boot up, before login screen?

I find some interesting posting in this forum. Thanks for keeping this forum to help windows community. I like to pick up the brain of this forum to resolved the black screen issue. I am not sure, whether it caused by virus. I use Microsoft Security Essentials. I am not able to run this in command prompt.

I started my laptop this morning & login screen showed up. Once I entered my login credentials, I heard the sound that usually plays once a login is successful, but I ended up with a black screen. After this occurred, I had to hold down the power button to manually shut down the computer. Once I started it up again, I was prompted to do a system repair, which eventually ended up with all successful outcomes, but I now have a black screen with a cursor before the login screen now. I have no idea what caused this to happen. My laptop is a Lenovo Ideapad Model Z580 (500 GB HD, 6GB RAM).

I am not able to get into safe mode or any other mode, which all leads to a black screen described above.

Only able to use the "Repair Your computer" tools after pressing F8 during booting .

Under regular user login it provided Start Repair option. AS I pick this option, it did not find any issues.

Under Admin user login, it provided system recovery options. It is not picking up the recovery point created a while ago.

Windows Memory Diagnostics is not launching and shows a black sc... Read more

A:Win 7: Black screen on boot up, before login screen?

From sfc /scannow command your windows is assigned D in recovery environment and perhaps %windir% is not recognized, so try the command:

findstr /c:"[SR]" D:\windows\logs\cbs\cbs.log >sfcdetails.txt

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Answer Match 76.86%

I've scoured the interwebs - including dozens of threads here - trying to find the solution to my problem. I'm trying to fix a Dell Dimension 3000 that was handed off to me. It appears to have no upgrades or replacements whatsoever. I don't have any info leading up to the issue.

The windows start screen loads, then the monitor goes blank. My first thoughts were: bad onboard video adapter or bad drivers. F2, F8 and F12 do nothing. Well, F8 and F12 gave me a split second glimpse at the generic "keyboard failure" message, minus the last line prompting for F1 to continue or F2 to run the diagnostic test (before turning blank). And pressing F2 at the start up changes the text at the top right corner of the screen to "Entering Set Up", but it will still immediately go blank.

I put a ps2-to-usb adapter on the keyboard and tried moving it to a USB port. That did resolve the "keyboard failure" message from popping, but that's all. I added a pci video card (GeForce 6200). That didn't resolve anything. I checked the CMOS battery. It was dead, so I replaced it, which also did nothing. I have an XP start/repair disc, but can't boot from anything but the HDD, so that's useless. I assume switching out the motherboard would be a fix, but I'd like this done sooner than it would take to order a motherboard. Any suggestions/insight would be greatly appreciated.

A:Screen goes blank after startup screen

The motherboard would cost you a fortune. Trash it!

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Answer Match 76.86%

I was running a regular spyware and antivirus sweep with AVG and SuperAntiSpyware. The SAS found a few items to remove, and then asked for a reboot. I selected yes and when the machine came back up, I could log on, but the only thing that loaded was a blank blue screen with a cursor (that moves). Num Lock and Caps Lock both toggle, but I have no ability to right click, CRTL-ESC and CRTL-ATL-DELETE have no effect. Tried to boot in normal, safe mode w/networking and safe mode - all boot the same way. I have my XP disk and did a repair install, but no luck. I have been looking at the recovery console information online. I ran a CHKDSK /P and which found one error, and a CHKDSK /R repaired the noted error. I searched the forums but all other similar problems, everyone else has had right click capability, can pull up the start menu or get to the Task Manager. Any help you can provide would be great! Thanks

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Answer Match 76.86%

Right I'm not amazing with tech stuff so bear with me.

Last night I was prompted by my computer (HP Compaq Presario F504EA) that there was a Vista update so I installed it. After the reboot, my computer said it had no audio output device - I found out a system restore was the best way to rectify this.

Halfway throughb the system restore, my computer's battery ran out, and upon rebooting I got to my main problem. Basically, after turning on my computer, and after the green Vista loading bar, but BEFORE the login screen, the screen will go blank with a moveable cursor.

I've tried startup in normal and all the safe modes available, I've tried a system repair with and without system restore (they either think there's no problem or the restore fails respectively) and CTRL-ALT-DEL can't be used.

I've looked this up all over the web but no-one has seemed to have quite the same problem as I have (it's often after the login screen and they canm use task manager, I can't).

Can anyone help, I can't lose the data on my hard drive (a lot of uni work basically) so I desperately need to fix this as soon as possible without losing data.


A:Blank Screen Before Login Problem

try tapping F11 when you turn it on, it might get you to the system restore

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Answer Match 76.86%

My laptop wa working fine but the next morning when i switch on it first a normal widows 8 logo appears and then lotally blank no wallpaper but with a movable cursor and ease of access on left and shut down button on the right .but when i press control +alt+del or win+r no response.

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Answer Match 76.86%

Satellite M50 running Win 8.1
After login, get blank screen mouse but nothing else.
Can run Explorer.exe manually via Task manager to get going but some apps such as Acrobat and Windows Mail don't work.

I've searched online and tried all sorts of the suggested fixes to no avail.
Any suggestions gratefully received!

A:Satellite M50 - Blank screen after login on Win 8.1

I don't know what is wrong there but you can try to shut down Win8 completely and check repair options. Try with ?system restore? and roll back OS few days back. Maybe this will help.

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