Tech Problem Aggregator

Sudden blank / black screen inspiron 15 7559

Q: Sudden blank / black screen inspiron 15 7559

I just received my new dell inspiron 15 7000 (7559) i5 non-touchscreen model for 1 day and it already developed an issue which manage to drive me crazy. My laptop screen decided to turn blank randomly while leaving the entire system on. This means that the keyboard light is still on and I can still adjust its brightness but the screen is just blank. The only thing that I can do when it happens is to turn off and on the laptop with power button, and the screen will come back on again. I had no idea what causing this and I already tried to reinstall both the bios and my gpu driver to those listed in dell support website. Has anyone else encounter this problem? Please help because I am so desperate and disappointed right now. P.s. I had to write this question 3 times because the laptop screen just turn blank when I click the post button below >:(

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Answer Match 104.4%

Since I purchased this computer, I had daily problems where the screen will randomly go dark/black and the computer becomes unresponsive (even during work)- the power button is still on/lit and the computer appears to have entered hibernation or sleep.  The computer will not respond to any other commands and only a hard powerdown/restart is possible. 
The problem happens randomly and I have not been able to correlate it with any action, program, temperature issue, or other causality.  I have run full diagnostics and all of the software/drivers are updated.  The problem existed since I purchased the computer, and has remained since I added memory and a M2 SSD drive to the open bays. 
I initially thought it was a hibernate/sleep or power configuration issue, so I did not initially return the computer within the initial 30 day period.  All of my efforts to turn off hibernate/sleep setting via GUI and CLI have been unsuccessful.
When it works, it works great.  

A:Sudden black or blank screen on Inspiron 15 7559 Win 10

Thank you for writing to Dell Community Forum.
Please update the BIOS and chipset driver from our Dell Support site.
Please private message us the service tag of the system along with your email id.

1 more replies
Answer Match 97.02%

Today I received a brand new 7559 laptop and when I switched it on out of the box, the screen out not display anything but the backlight came on. Since then, I performed the self test for the LCD display and the colours appeared as they should on the screen but nothing else. I attached an external screen via hdmi and the laptop is running as it should, just not appearing on the laptop screen. I've updated drivers and such but no luck so far. Is there any way to resolve this or will I need to return it and wait another week and a half for a new one?
I opened up the back just to see if anything had been moved in transit but it all seems to be ok.

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Answer Match 85.68%

I purchased a brand new 15z ultrabook dell inspiron laptop 2-3years ago and only used the laptop for college and have taken really good care of it.
Yesterday, my computer wouldn't go past the dell logo screen because it was fixing the caches.
Today, i turn my laptop on and its fullu black screen with 3 beeps. I have tried resetting the laptop already.
Just very frustrated i pay 1 thousand bucks for a laptop and it dies so easily. Never will buy another Dell.
Can anyone help me resolve this problem?

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Answer Match 81.48%

I'm not sure if I'm posting in the right forum, but I almost sure it is not hardware related.

Dell Inspiron 6000 laptop, Pentium M, 1.5 Ghz, 60g HDD, 1024MB DDr2 SDRAM, ATI Mobility Radeon x300

I can boot into SET-UP and all works fine,

Booting up in normal mode, it makes it past POST and the XP Splash screen, then just goes black. I can move the curser around and that is it.
Same thing is Safe Mode, but I can see the "Safe Mode" borders in the corners and up top.

I hooked an external monitor to it and get the same results on it.

I went into boot menu and chose diagnostics, and all passed, even the inverter. Was able to see all colors during the diag and as well on the Dell Drivers and Diagnostics CD I'm running right now.

I found some similar problems by Googling, but most said they didn't even make it to the splash screen, or it works in safe mode, but not normal mode, so nothing that has a clear resolve of what I have here.

Thanks, Terry

A:Dell Inspiron 6000 blank black screen

While running the Dell Drivers and Diagnostic Cd, during the the seek test on the hard drive, as it was almost done, I got a "Exception occurred in MODULE DISK.MDM! Warning: Error reading File! Press any key to abort" So I pressed a key and it rebooted, but now says the computer is missing the HDD. I went in Setup and Device Info/Primary Hard Drive, it says {none}, where as before it showed the 60G HDD.

I would not have thought a hard drive would have caused the first problem, or else it wouldn't have booted from the get go. Right?

Any ideas out there? Are the two issues one and the same? I would like to find out before I replace the HDD just to find out it still won't boot properly.

Thanks again for any help!

10 more replies
Answer Match 81.48%

Few month ago motherboard of my 7720 inspiron decided to pass away. suddenly the laptop had turned on and when plugging the AC adapter the blue light indicator turned off. I've understood that the motherboard is broken (after discussing with some technicians as well). recently I've purchased new motherboard and hopped that my laptop will be back to life but it won't...
after replacing with the new motherboard the light indicators are turning on and even the quick access buttons are turning on as well but the screen remains black and blank without the fan working! I've tried the following:
1. turning off the laptop and pressing the power button for 15-20 sec without power plugged in.
it helped but the windows logo got freeze and after rebooting the laptop once again it has returned to the same black and blank position.
2. display check (long pressing D) is OK.
3. I've even ran the diagnostics check and it's OK as well. 
can it be just a bios update issue?
please help me!

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Answer Match 79.8%

My Dell 14z 5423 will no longer boot. The keyboard lights turn on but then nothing happens. The screen is blank. If I remove the ram the computer gives out 2 beeps. If the ram is inside nothing happens just a blank screen. 
If someone knows how to fix this please let me know.

A:Dell Inspiron 14z 5423 Two beeps will not boot screen blank, black

Has this issue ever been fixed?  This is exactly what mine does now.
I'm ready to forget about and buy something new, but would like my pictures, etc off my laptop.

1 more replies
Answer Match 78.54%

I recently bought an Inspiron 7559 laptop and then decided to clone the HDD with a Sandisk 1TB SSD. I also added another 8GB main memory. I replaced the drive and the PC worked just fine.
After a few days, I quick formatted the HDD and put it back in as a Data D drive. The day I did that Dell upgraded my BIOS and on reboot soon after a square block of white area appeared on the top left quadrant of either of my screens, the laptop or the U2415 (also brand new.) If I move between the screens then the other does not show the anomaly.
If I right click on the task bar and bring the desktop up the block gets painted over/filled with the background. However if I start an app, say a browser the block re-appears. I did Dell diagnostics which passed all the components and then also diagnostics via the BIOS and that also did not show any problem. I decided against the longer diagnostic for now.
There does not seem to be any issues but it would be good to solve it...maybe something came loose when I opened the back and replaced the SSD or the HDD.

Any help would be greatly appreciated.

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Answer Match 77.28%

Is there a "driver or ICM file" for the screen? Shows up in my device manager as generic pnp.
I know the screen is an LG Philips [Unknown Model: LGD04D9] 156UD2  [DELL P/N: 53FC4] according to HWinfo64.
I would like to have the correct info for the screen as I use it for photography and the colour reproduction is important.

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Answer Match 75.6%

Hi, I recently purchased a Dell Inspiron 7559 for school, my first laptop ever. It took me about 6 months to finally decide on a laptop, and I'm very happy with's beautiful. But, I've had two problems with the display. First, there is some slight yellow discoloration on the right half, not a big deal, just my ocd, probably just some backlight bleed or something. But the big issue is that the screen brightness flickers constantly. I can only really notice it on the lower brightnesses, but I use those so its a problem. I've tried EVERYTHING. Tons of driver fiddling, power option fiddling. I cant tell if it flickers in the bios screen or lcd bist, but I've disabled both NVidia and intel HD graphics drivers and no matter what I do, it still flickers. This makes me think that this Is a hardware issue. If anyone has some insight, I would really appreciate it. Should I send it in for repair, or just wait a bit as I read online somewhere that the lcd backlight needs to "settle in" for it to stop flickering with takes a decent amount of screen on time. Sorry for the long post, but this is my first pc and I'm a little bit picky about the function of my things. Thanks.  

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Answer Match 75.6%

I got flickring problem only while playing games in my laptop.

But,i alreday tried lots of way to fix this problems still i can't fix the flicker problem
I changed the power plan to High performance
I changed the Intel graphics video setting from maximum power saving to maximum performance
Finally,i updated my display drivers also .
Guys,please help me to fix this problem because it irritating me while playing games.

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Answer Match 75.6%

When I installed windows it automatically found a driver for both the nvidia 960m and intel hd 530.  I went to nvidia site and installed the latest drivers even though they warned it may cause instability. When  I realized things were going wrong with the screen tearing I immediately uninstalled and installed the correct video drivers from the website here.   However I am still having problems with screen tearing horizontally across the whole screen at least with videos playing through steam.  At the time of the screen tearing I did have my laptop connected to my 1080p tv via hdmi.  Any ideas?  Do I need to reinstall windows completely to get rid of the newest nvidia driver I installed? 

A:Dell Inspiron 15 7559 4k Horizontal screen tearing

I have the same problem with my Inspiron 7559 that i bought 1 month ago. The problem ocure when I'm gaming or simply watching video. If you have any solution please share it to me, thank you.

1 more replies
Answer Match 73.92%

I bought the Inspiron 15 7000 (1TB HDD, non-touch) two months ago and have noticed that my screen flickers slightly intermittently. I'm adding a link to a video showing the problem at the bottom of this message.
I first noticed the problem during my first week of using this laptop and assumed it was a driver or software issue. Since then I've searched through forums to see if someone else has a similar thing going on. A lot of people have commented negatively about the screen for this model but that's mostly because of the colors and low brightness.
I have installed all the latest drivers (video, graphics, BIOS) from Dell's website as well as played with power settings (Dell Power Manager Lite and Intel's Graphics Properties) but to no avail. I should also point out that having the laptop on battery or plugged in makes no difference and the problem persists.
Please let me know if there's anything else I should try before sending it back to Dell. Thank you!

A:Inspiron 15 7000 (7559) screen flicker issue (video linked)

UPDATE: I sent the laptop back to Dell for repairs and they replaced the system board. Unfortunately, it has made no difference and the screen flickering still persists. Really bummed.

6 more replies
Answer Match 73.92%

I bought a new Dell Inspiron 15 7000 - 7559 core i7 with touch display about a 4 days ago. I've noticed the screen flickers on low brightness level. (below 30%).
If you have any solution for this please let me know.

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Answer Match 72.24%

This is a recent problem I ran into with my new 7559. About a week ago I did a factory reset because the speakers were having a problem, and it worked fine for a couple days. Afterwards it would go into this flickering loop after it would wake up from sleep. This makes it so anytime I'm not using the laptop I basically have to shut it down, which really ***. I've posted a link of what the issue looks like. I ran the dell hardware test and my computer passed, and I also updated my drivers so I don't know what else to do. Thank you to anyone who can shed some light on what's happening. 

A:Dell Inspiron 15 7559 Major Screen Flickering After Waking Up From Sleep. Requires Restart.

I have exactly the same problem... :/

2 more replies
Answer Match 68.88%

I have Windows 7 Ultimate 32 bit. So, these are my problems described in the title. I cannot change desktop from black, only can set a picture as a background.

When I am in pictures folder for example, I see blank or black thumbnails.
When I right click and go to personalize, I can see black themes instead of actual pictures.

I tried almost everything.
- reinstalling video driver
- clearing thumbnail from disk cleanup
- resetting dwm.exe
- going into safemode and then restaring into normal windows
- I tried fixing shell by using "fixshell"
- clearing & repairing registry errors
- ran an error checker
- ran a file checker

I have Microsoft Office 2010 - I heard that it could be the issue, but maybe I am not right, anyway...

I attached a print screen photo.

And, I am hopeless, any help please? Thanks

A:Windows 7 black screen, black or blank thumbnails, and black desktop themes

I noticed you're not running Aero. Click on last item, left side - "Troubleshoot problems with transparency...."

Office 2010 should not be a factor here. Public pics folder is empty - it should have sample pics in it.

Validate your OS installation - Genuine Microsoft Software

4 more replies
Answer Match 65.52%

Hello experts,
In unpredictable moements, while working on PC, a blank or green screen appears - I need to press the power button. And in other cases, the computer suddenly restarts itself.
Do you think it is a virus or a Windows problem or hardware problem?
Thanks in advance for your help!
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16526  BrowserJavaVersion: 10.51.2
Run by pamir at 21:23:46 on 2014-01-26
Microsoft Windows 7 Ultimate   6.1.7600.0.1251.359.1033.18.1916.1099 [GMT 2:00]
AV: ESET NOD32 Antivirus 7.0 *Enabled/Outdated* {19259FAE-8396-A113-46DB-15B0E7DFA289}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: ESET NOD32 Antivirus 7.0 *Enabled/Outdated* {A2447E4A-A5AC-AE9D-7C6B-2EC29C58E834}
============== Running Processes ================
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Apache Software Foundation\Apache2.2\bin\httpd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe
C:\Program Files... Read more

A:Blank or green screen or sudden restart

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===--RogueKiller--Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit Quit all programs that you may have started.Please disconnect any USB or external drives from the computer before you run this scan!For Vista or Windows 7, right-click and select "Run as Administrator to start"For Windows XP, double-click to start.Wait until Prescan has finished ...Then Click on "Scan" buttonWait until the Status box shows "Scan Finished"click on "delete"Wait until the Status box shows "Deleting Finished"Click on "Report" and copy/paste the content of the Notepad into your next reply.The log should be found in RKreport[1].txt on your DesktopExit/Close RogueKiller+=======Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait f... Read more

2 more replies
Answer Match 65.52%

Feel free to move if this is in the wrong area.

Specs are:
Gateway NV53A
AMD Athlon II X2 Processor P320
ATI Mobility Radeon HD 4250
320 GB HDD
15.6" 16:9 HD LED LCD
DVD-Super Multi DL drive
Windows 7 Home Premium 64-bitt

This issue has been happening to me either out of the blue after a period of time (should be noted that I don't turn my system off very often, though it is properly ventilated) or soon after I begin copying media over from an external backup hard drive.

BestBuy's Geek Squad service examined it, but their diagnostic software found no issues.

crash log from event viewer:

- <Event xmlns="Error">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />







<TimeCreated SystemTime="2011-06-12T06:08:53.711624800Z" />


<Correlation />

<Execution ProcessID="4" ThreadID="8" />



<Security UserID="S-1-5-18" />

- <EventData>
&l... Read more

A:[SOLVED] Sudden freeze followed by blank screen.

Upload a jcgriff2 report for me.
Also, you can start with some hardware tests

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+ - Windows 7 Forums
2. Prime95 - Run all three tests for 3-4 hours each or until fail - CPU - Stress Test with Prime95 - Windows 7 Forums
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

6 more replies
Answer Match 65.52%

My Lenovo yoga 3 will often go to a blank screen when I am working on it writing a paper or something. When it goes blank, I have to wait a few seconds and then I can hit a key on the laptop to make the login screen appear and login again. Sometimes it will happen just once, but often it will happen multiple times even within a minute. Any idea how to fix this so it quits blanking out on me? Please and thank you!

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Answer Match 65.1%

while im on the internet suddenly from nothing my screen turns black and i have to restart the computer... can any1 help me please its really anoying. this didnt happened last year.

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Answer Match 65.1%

My computer screen black out all in a sudden many times lately. It's really annoying when i am working on something important.Below is my Hijackthis log file, pls help. Also, please help me analyse my log file inorder to delete any unnecessary exe.Many thanks!!Logfile of Trend Micro HijackThis v2.0.4Scan saved at 1:26:40, on 20/5/2011Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\Program Files\Fingerprint Sensor\AtService.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Alwil Software\Avast5\AvastSvc.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Alwil Software\Avast5\avastUI.exeC:\WINDOWS\RTHDCPL.EXEC:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\WINDOWS\system32\DRIVERS\o2flash.exeC:\WINDOWS\system32\svchost.exeC:\Program Files... Read more

A:Screen sudden black out!!

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

2 more replies
Answer Match 65.1%

New Pc 1 month old...
out of sudden black screen but not monitor problem(tested with other monitor)
seem like pc went to sleep mode but sleep mode was set off
happen while watching movies and not happen when playing game so I confused
send to shop for repair but they cant find the problem...

A:Black Screen Out of sudden

Look in Control Panel, Device Manager, Display Adapters, right click the gpu and look at Properties, Power Management tab...uncheck box says 'Allow the computer to turn off this device to save power'
Also check your screen saver timeout...

7 more replies
Answer Match 65.1%

Everything is running smoothly, when all of a sudden my laptop screen turns black.. Nothing on the screen at all... When I restart it says there was a unexpected fault...
this fault has happened quite often... Please can somebody help me... I've attached the dump file.


A:sudden black screen

You may be describing a power saving feature. The monitor turns off (a setting you can change). You power cycle the running machine, causing the unexpected fault.

Just guessing.

Control Panel, Power Options...


4 more replies
Answer Match 65.1%

After my reformat, I experienced some black screen issues.What I mean is that when i browse or just being on my computer AFK, the screen goes black and says No Signal.My computer itself is running like always no problem but my monitor just goes black randomly...
Please help! this occurs also on ubuntu XD

Thank you.

A:Sudden Black Screen...

Quote: Originally Posted by Infernochaos

After my reformat, I experienced some black screen issues.What I mean is that when i browse or just being on my computer AFK, the screen goes black and says No Signal.My computer itself is running like always no problem but my monitor just goes black randomly...
Please help! this occurs also on ubuntu XD
Thank you.

since it happens on both win 7 and ubuntu it has to be something in common like the monitor cable, video card, etc. I would also check the monitor and anything else attached to the video card.


2 more replies
Answer Match 65.1%


This is the third time this has happened. My computer was running fine and suddenly black screen and gpu on full. I managed to fix this by training mobo of power then restarting. This time whenever i start pc everything is normal but no display. If i take my dvi cable out and plug back in the gpu goes to 100% fans again.


Thanks, Joseph

A:Sudden black screen. gpu fan at 100%

sounds like a heat problem

check the fans and heat sinks are clear of dust

what are you running
video card brand and model
power supply

check the listings in the bios for 12v line voltages and temperatures and post them

1 more replies
Answer Match 64.26%

Hi everyone

I was just checking email on my Win 8.1 Pro machine and got a sudden black screen no BSOD. I know my MSI P35 board is a bit old but thought my Video card or monitor had gone. PSU is old but only a couple of years I think and it is a Corsair modular 500w. I know this is a one off but can anyone point me in the right direction of where to look for a possible fault. Switched off at power button when black screen appeared and it wouldn't boot then tried the reset button and the tower switched off for a second and then booted normally. Any ideas?



A:Sudden black screen no BSOD.

According to your system specs you have a Dell, See this site and perform diagnostics if able:
What Dell diagnostic tools can I use to fix hardware problems? | Dell US

11 more replies
Answer Match 64.26%

I experienced this just now. Everything was fantastic, suddenly my screen went black for probably 1 second, and then came back to normal situation with all the task as they were running.
What was this? what should I do?

background task that were running during the event:

A compressed folder was being unzipped.
Avast! free was on as usual.

A:[SOLVED] Sudden black screen

Update your Graphics drivers. What is the make and model of your machine? OEM or custom build. If Custom give make and model of your motherboard, also graphics PCIE or AGP card if any.

6 more replies
Answer Match 63.42%

hi guys,i need your help, i just bought this 14inch YOGA 500 i have problem with the screen. have been 3 times this happen guys..while i'm normally used the laptop the screen suddenly black out but the iindicator power and battery not blinking that indicate they run normally. what do you think the problem guys ?i try to tap keyboard key and power button nothing happen guys, the screen still black. the only way  back to normal i press power button to shut down and start the computer again.  Please help me guys.  Beast Regards,Dewi Tri Wulandari  

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Answer Match 63.42%

Hello guys,

I really hope that you can help me. Unfortunately I can't even write this message on my Win7 notebook as every time I try to do so, it restarts. I managed to save the minidump out of the Windows folder for you to analyze. I would GREATLY appreciate any help.

I've tried formatting and fresh installation many times, no help. My notebook restarts constantly that it reaches a point I can no longer use it. I'm using a Packard Bell TJ75 running Win 7 Ultimate.

Please help me! Thank you!!!

A:Sudden black screen and restart (with Minidump)

Hi and Welcome to SF honeybee89


Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

As you can see, there are a lot of causes for this particular stop code 7F.

In looking through your drivers, I see that you have AVG anti virus installed. AVG is known to cause BSOD, on some systems. I suggest that you uninstall it while trouble shooting using the uninstall tool > Info > Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, uninstall it also >Info > Tool. I recommend that you install MSE and make sure Windows Firewall is turned on.

Please remove Zone Alarm,
Run system files check:
SFC /SCANNOW Command - System File Checker

Also, please download third party called memtestx86, burn it to CD using ISO Recorder v3 and let it run for at least 7 passes. (Instruction by expert USASMA)

Let us know if you need further help



Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights rese... Read more

1 more replies
Answer Match 63.42%


Let me start off by describing my problem:
This happened several times, all of which happened while gaming. When it did happen, I observed the following:

monitor goes black (no input signal)
fan suddenly goes crazy
can still hear audio but it is broken (ie choppy unrecognizable sounds)
lights on keyboard turn on and off repeatedly
I was too scared to let it continue so I would always hold the power button to shut off computer
After my computer is shut off, I can turn it back on and it runs no problem. I can do everyday stuff like web browsing, watching videos. But now I'm too afraid of opening a game.

This happened on the following games: Skyrim, Team Fortress 2, Hawken, Saints Row the Third, and Faster than Light.

The time it takes for my problem to occur after opening a game varies: twice it happened within 5 minutes, twice it happened under an hour, and once over 1 hour.
Computer Specs:
Mobo: ASUS P8Z77-V LX
CPU: Intel i5-3470 3.2 GHz
GPU: EVGA GeForce GTX 660 2GB
RAM: Kingston HyperX XMP 8GB 1600MHz DDR3 Non-ECC CL9 (2x4GB)
PSU: Ultra 600W Limited Edition PSU BLK
HD: Samsung 128GB SATA III SSD (OS on this), and a 1TB Western Digital Caviar Blue
OS: Windows 8.0
What is wrong with my computer? My friend said it could be a loose cable, so I'm wondering if this behaviour is normal for a loose cable and which cable would it be at? If it isn't a loose cable, then what other problems are causing this?


A:Sudden black screen while gaming, fan gets very loud

11 more replies
Answer Match 63.42%

Hi, this is my first post here.
Thanks in advance to anyone checking this thread out or offering help. I really appreciate it.
Recently, specifically since 3 days ago I have been experiencing sudden monitor blackouts when playing a video game. Shortly after the black screen, the computer restarts itself. This occurs without warning of any sort.
The game is nothing the computer can't handle, and I even had all the settings down to lowest for extra measure.
Path of Exile, in case anyone is curious.
So the blackout-restart thing occured a few more times before I decided to do a system recovery.
I used Dell Backup and Recovery Manager to restore it to the way it was 3 years ago (by accident). 
That was when it was first unboxed and installed with W7. That means I currently have 90% free space.
Even then the black screen restart thing still happened. The problem still wasn't fixed. The only bright side is that my computer runs faster now.
So far it only occured when I was playing that game, but I feel that will change soon. So I came here for help.
Here is the error message followed by details to the problem:

Windows has recovered from an unexpected shutdown.
Problem details:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.
  Locale ID: 17417
Additional information about the problem:
  BCCode: 116
  BCP1:... Read more

A:Black screen Error, sudden restart

If the shutdowns only happen when you are playing that game I suspect that there might be a heat problem. The system shuts itself off without warning or error message in those cases.
Make sure that your OS, programs, drivers and security program are up to date. See if any other activity, other than playing a game, will shut the system down.

19 more replies
Answer Match 63.42%

Recently my laptop screen started to go black randomly. I think that the issue started after one of the Dell Updates. What's interesting in never happens during gaming, only when using a browser, Word, etc or left idle. When it happens the laptop is completely unrensponsive the only thing I can do is to hold the power button to turn off the laptop. Also when the screen goes black it seems like the backlight it's still on. I tried already tried to update both GPU's drivers, BIOS drivers, reseted BIOS to default settings and change power settings to maximum but it still happens. 

A:Inspiron 15 7559

Seems like you have tried most possible steps to resolve the issue. What is the current OS installed on the machine? Are there any bluescreens or system crashes?
Connect an external monitor and test the system.
Create a new admin account and test - - link for windows 10
Try reinstalling the video drivers from the vendor site - Intel - and for nvidia driver for your specific OS.
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
If the system is under warranty, write me a private conversation with the service tag, your name and email address. 
Keep us updated.

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Answer Match 63.42%

I just bought the highest spec Inspiron - 8gb ram, 4k display, ssd+hdd & I got few issues.

Firstly, the problem with the track pad. Right out of the box the *** track pad was glitchy. The left click wouldn't register all the time, and the track-pad it self has so much play. I get this is their cheaper line, but can anyone else confirm this same build quality? And if they have the same problem with the left click. Right click registers 100% of the time.

Secondly, my windows boots really quick. But there is this weird freaking lag I feel. If I put my laptop on sleep or shut the lid and continue from where I left off every single folder I open is so slow. And regardless of restarting my pc or not, maximizing or minimizing windows has this stutter feel to it. Like the windows fall behind...

I have changed the setting to performance vs visual. I have updated the bios as per Tech support, updated the video card & windows; I still get this really bad lag. I have windows 10 on pc, and I want to know how to fix this issue. I would also like to know if anyone else is experiencing this stuff. And apparently my in home warranty only covers track pad but not the software side of it. The sales person did a poor job at explaining the warranty side by saying everything is covered with in home warranty.

$1600. was it worth it. We will see in 2 weeks. Help

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Answer Match 63.42%

Hi, I have a question that's not directly related to the original post but it also has to do with the Inspiron 7559. I've owned mine for ~3 mo. Two days ago it installed an NVIDIA driver update. Last night a game I was playing suddenly froze and I had to force quit, but after I restarted the game (at which time my internet browsers were also open but they were only displaying gmail and another simple website with no multimedia playing), the computer completely froze. Mouse didn't work, and ctrl-alt-delete didn't work. I finally tried to force shutdown the laptop by holding the power button for a long time, but that also didn't work, which was worrying. This laptop has an internal battery, so I couldn't just remove the battery to force a shutdown. I ended up unplugging the external power and letting the laptop run its battery out so that it shut itself down.
This only happened once, and the laptop turned on ok this morning, but I'm worried that if a similar situation happens again, I wouldn't have any other options if the power button doesn't work like it's supposed to.

A:RE: Inspiron 15 7559

Are there any bluescreens / system crashes? Does the system overheat? What is the current OS installed on the system?
Update the BIOS -
If the system tends to work fine, create a system restore point, so you could always restore the system back to a functional state if any SW issue is caused.
If the issue reoccurs at any point, then 
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
Create a new local admin account and check -
Restart the system and press f2 key to enter BIOS - leave the system in BIOS environment with the adapter plugged in and check if the system freezes at any point. There is a system clock in BIOS that keeps ticking - if the system freezes at any point, then the system clock would have frozen.
Write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.
P.S. I have moved your thread to a new post as it is a different issue to the original post on the old thread.

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Answer Match 63%

For the past few days a new problem has occured: one program will go into black screen, while everything else runs as normal. Then after a while this spreads to another program, until I can't use the machine anymore and will have to restart - which fixes it(for a while). When the problem starts it seems the windows clock(lower right) stops.

Anyone heard of this before? Google if full of 'black screen after boot' but haven't seen this one.

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Answer Match 63%

I have a multi-boot set up with XP 64 as one of the OS's. I have been using it more often recently and it can suddenly give a black screen, keyboard doesn't work (tried to shutdown 'blind' using Ctrl+Alt+Del then Alt+S then Enter, no response). Also pressing Numlock doesn't affect the LED.
There is nothing relevant in Event Viewer.
The PC goes totally dead although the power is still on.

I have Vista 64 also and this works perfectly, so do Vista 32 and XP 32.

There is no pattern to the freezes, at least none I can see, they seem to occur at random times.

I know it's a tall order with such an intermittent fault but has anyone got any idea what I can do to troubleshoot this ?

(if it helps my system specs. are 'under' the PC icon above)

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Answer Match 63%

This has been an issue that's eluded me for sometime. I'm not sure what caused it to start, but this is something that bothers me. It would be up to 1-2 hours before my computer will start freezing. Once this happens, it seems me processor skyrockets up to 70-80% and then freezing every 1-2 minutes before black screening.

This error was found in Application of Event Viewer:

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

I'm not sure if this error is directly related to my issue, but I was posting as much information for you guys to work with.

A:Windows 7, Constant Freezing and sudden black screen

Hi Welcome to Seven Forums .. Read the Link below ..
Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2

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Answer Match 62.58%

I've had the Dell Inspiron 15 7559 4k laptop since around January 2016 and I've had a lot of blue screen errors. It's always the 'whea_uncorrectable_error' blue screen that I get.
It mostly happens when I'm in the middle of using a program like Gamemaker, Photoshop or Maya and even when browsing in Chrome, but it's never once happened while playing a game, so I thought it might of had something to do with the Intel graphics, which I changed the drivers multiple times and nothing changed.
Most recently, the laptop has been giving me a critical error (shown in Dell's Support Assist) while going to Sleep or Hibernate mode. I noticed it when I had closed the lid for it to go to Sleep mode, about 2 hours later, once it automatically goes to Hibernate mode, the laptop would just switch off. I noticed this because when I switched it back on, I would have to switch the numlock back on to enter my password and none of my programs were still loaded. I checked Support Assist and another Critical Error had popped up, but with no error report.
I've tried reseting the BIOS, but nothing changed apart from the function key was reset - I've never needed to change anything in the BIOS. All drivers and the BIOS is up to date. I also switched off Fast-boot as it was one of the many things I read that might help the issue, but didn't. This was a clean install onto the M.2 drive I bought, but also did a full reset via the Windows setup thing, to... Read more

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Answer Match 62.58%

I bought this laptop exactly one month ago, and I haven't had a single problem until today. I was in the middle of typing when my keyboard suddenly stopped working. I went to restart the driver, but nothing worked, so I decided to just shut down the computer and wait it out. The laptop started shutting down, with the screen off and everything, however after a while the fan was still gently going, indicating it was still on, and the light on the power button was still on as another indicator that it was STILL on. Holding down the power button doesn't shut the computer off no matter how long I press it, and it just won't turn off or on, as if it's stuck trying to turn off but can't completely. The keyboard is, I assume, still not working, so maybe the power button is also broken.
Windows 10 automatically updated about 4 days ago for me, but I hadn't had any problem with it. The laptop has been working perfectly until today. I desperately can't afford to lose my files, is there a way to fix this/has this happened before with a solution? I could try taking the battery out as well but I don't think I have the proper equipment to take out the torx screws around the battery.

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Answer Match 62.58%

I bought this last week, I have installed a new ssd drive alongside the the original drive. I cannot get the OS to install without errors, I have tried various usb sticks, tried using a Dell recovery usb made on the laptop and from a downloaded image, nothing works. I tried to contact support and I keep getting sent to the Dutch website - as that is where the laptop originated. I would like to obtain a proper dell recovery disc but cannot. as I am told it does not apply to my system - even though I bought it through the UK website?
Any Dell support there to help? I would like my warranty applied to when I registered the laptop - not February and the laptop origin updated to UK

A:New Inspiron 7559 from outlet

anyone any ideas? I have tried removing memory modules, removing the OS drive, scanning the new ssd nothing works, as soon as I try to install windows I get page fault errors and system reboots.

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Answer Match 62.58%

I just bought this Inspiron 15 7559, used.  The previous owner says it was working perfectly when he sent it to me.
When I received it (Oct 24), it would not boot up.  I'd press the power button, and the power button and keyboard backlight would come on, and a fan would come on for about 2 seconds and then stop, but that was it.  Also, the status light would alternate flashing white a few times, then amber.  We took the battery and memory out, and did a power reset.  Replaced the memory and plugged in the AC adapter, and the computer started up.  So we put the battery back in, and everything was good.
Less than a week later (Oct 30), I was using the computer, just checking Facebook and email and such, and the screen went crazy and froze up.  All I could do was do a force shutdown.  But when I tried to turn it back on, it was doing the same thing it did when I received it.  We tried what we did before, removing battery and memory and resetting power and all that, but it still will not come on.  I ran the LCD BIST test, and the screen did come on and flash different colors, so I know the screen itself still works.
The laptop is still under warranty, so I could send it in.  Or, the person I got it from said they'd give me my money back if they had to.  I just wanted to find out if it was something I could possibly fix myself, before having to send it off for who knows how long, or returning it to the previous ow... Read more

A:Inspiron 7559 - Will not Boot up

Alicia.You will need to wait for the warranty to transfer before you can send it in for repairs. The transfer could take 2-4 weeks to get the warranty transferred to your name. You can take the battery out,remove the power adapater and hold the power button down for about 30 seconds to 1 minute. Put the battery back in and turn it on. If that does not work it will  need to be repaired under the warranty.

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Answer Match 62.58%

Hi guys, anyone tried this combination? 
Probably won't fit, but who knows!! 
I already have the HDD on a external case, but if (for some how) it fits inside the laptop I would prefer to use it as internal... 
Thank you in advance.

A:Inspiron 7559 + 4Tb HDD 15mm!!!

There's no way to put a drive that height inside the system.

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Answer Match 62.58%

My contention is that the sales dept. original misunderstood their product and sold me a machine that does not perform the function requested.  They misrepresented the product.
I had the Laptop for 2 weeks before i started having issue with display drivers,  was email tech supports for another 2 weeks before i was able to get any type of help. While on the phone i was asking question about this laptop, and the Tech Support told me i never should have bought this.. its made to do the type of graphic design work i do.
So i immediately called customer care, they wouldnt return my laptop cause i missed my widow by 3 days, Even though it was i was with Tech support for almost 3  1/2 weeks of setting up times to get my laptop looked at, in which Dell missed the schedule appointments  2x..
Sale reps are not educated on the product and shouldnt be selling with proper education..
now im stuck in limbo waiting for a tech to come change out my mother board, honestly as soon as its fixed its going to ebay..

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Answer Match 62.58%

Hey which ram is best and do i need for my dell laptop 2 x 8 gb , i found a couple but unsure i got told i need either cl11 cl13 and it has to be ddr3l

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Answer Match 62.58%

I buy a Dell Inspiron 7559 on Amazon but received a dead machine. There is not any response when press the power button (the ac adapter work correctly). Now I am in China and the Iocal technical support department told me to complete the ownership transfer first if I want to received warranty service at China. So I submit the form online but several days gone it still not complete. Now I have no idea to deal with it. I really need to get it fix ASAP.

A:Can not turn on a New Inspiron 7559

Anyone can told me how to get the ownership transfer complete?

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Answer Match 62.58%

New laptop arrived today.
First boot no issues, second boot, error message which locked the system as follows:
"Display driver NVIDIA Windows Kernel Mode Driver, Version 353.82 stopped responding and has successfully recovered"
Whole system froze, left it for thirty minutes then had to turn off using the power button, and the same thing happened again, restarted, system ran tests, this time it booted okay, so downloaded latest Nvidia drives and updated the system, all on the system fine, then it rebooted and I got a BSOD that it was impossible to recover from the system basically just rebooted on to the same screen on a regular basis this one is
"DPC_WATCHDOG_VIOLATION", google sends up some many potential answers, finally got in to the advanced system menu and rebooted into safe mode, removed 960M from device manager and then rebooted, no issues.
Ten minutes later, BSOD as above.

Resetting windows and it is buggered, still have the DPC_Watchdog_Violation.
Anything we can do about this or it is just a return and refund?
In the UK, service tag 
<ADMIN NOTE: Service tag removed per privacy policy>

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Answer Match 62.58%


So i received my laptop and decided to install some games on it. I had some issues in one of them and a friend of mine suggest my  to do a Factory reset and when it was doing it i received an error message. I had to do it with a flash drive. I downloaded the ISO file from Microsoft.

I then went to the Dell Support Page. Is there any other driver i need to download and install? i selected scan device & download automotically. I downloaded gForce Experience separately.

I saw an option called PC diagnostic, i wanted to run it. I selected all the devices/hardware on the list.
Is it normal that it lasted 6 hours and something?

Another thing. During some stages of the test, my CPU & Memory usage were on or above 90% (i only had 4 Windows of Microsoft Edge)

Where is the HDD located? is it normal to get hot/warm on the left bottom side? (left side of the touch pad)
Thank you so much

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Answer Match 62.58%

When we purchased this laptop, I tried to verify with Dell Support what ssd would fit before the laptop arrived so we could order and have it I hand. I was told the m.2 2280 ssd format was correct and ordered the Samsung 850 EVO. After both arrived, I went to install the ssd and the slot was not the same as the layout of the ssd - it only had one notch vs. two for the Samsung 850. I did some research and found out it the mobo was designed for the pcie m.2 ssd. So I sent back the 850 and ordered the Samsung 950 PRO. I installed it and nothing - could not get the laptop to recognize the ssd no matter what. SO here it is, about 8 months later and I still have a $200 ssd doing nothing. Anyone have any ideas? We'd love to put the operating system on the ssd and use the 1 TB hybrid for everything else!

A:m.2 format ssd for an inspiron 15 7559

This model supports SATA 6G SSDs  -- not PCIe or NVMe drives. 
When you installed the Evo card, did you check to make sure the system was setup (F2 at powerup) for AHCI mode - NOT RAID mode (which likely was the default when the system arrived)?

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Answer Match 62.58%

Start up then screen goes black before I even get chance to log in. If I shine a torch on the screen I can see it is working but impossible to do anything.

I think it needs some new part(s) installed to fix this (I think).
I know it's an old no longer supported system but I use it to run the TV guide, play some language cd's I have installed & Google some info.

I think 1 item is n inverter ?

Thanks 4 any help

A:Inspiron 8600 running xp black screen but torch shone on screen & can vaguely see

It could be the inverter - particuarly if the failure was sudden.  It could also be the backlight bulb itself, meaning a replacement screen is needed. 

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Answer Match 62.58%


I've been working on a dell inspiron 1525 today and cant figure what is causing this problem.

The laptop boots, displays the post screen, and then the screen goes black.
You can boot into BIOS,
You can boot into the Boot menu.

You cannot boot into safe mode, the f8 key does nothing,
when using the boot menu, u can't boot into a windows disc to reload the operating system, it just goes black.
I did however manage to boot into a linux cd i have and run a HDD test (what passed) and a memory test (what also passed).

It does exactly the same on an external monitor aswell so I am lost with this one.

Any ideas would be appreciated

A:[SOLVED] Dell Inspiron 1525 - Screen goes black after POST screen?

Which OS is on the computer?

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Answer Match 62.58%


I have a Dell Inspiron 6000 and today I suddenly got a blue screen error message, the main message said "PAGE_FAULT_IN_NONPAGED_AREA". After rebooting, I got the same message. Then on the next reboot I couldn't get to the login screen.

I used my Dell OS Recovery CD that I created to try and repair Windows XP. It asked for a place to partition/fragment Windows, and then it went through copying files etc.

After that, I tried to restart, I got the normal Dell Boot screen but then it went to a black screen, with only a flashing cursor in the top left hand corner.

I cannot do the Ctrl Alt F11 option to recover Windows XP, I can only either choose F2 or F12 at the initial boot screen.

Please help, I really do not know what to do!

What is the blue screen error message all about? I haven't installed any software or hardware so I do not see what might of caused the problem!


A:Inspiron 6000 - Blue screen error, now black screen on boot, help!

Do you have another windows xp cd you can get your hands on? I recommend performing a checkdisk repair on your computer and see if that helps.

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Answer Match 62.58%


My Dell Inspiron 1100 is over 6 years old at this point, quite the dinosaur. However, I still have a bit of old data I would love to remove before it really bites the dust.

When I boot up the machine, usually the display is clear and bright. However, after no more than a minute the screen goes black and only a faint outline of the desktop remains. What is the problem and what do I need to do to solve it?


A:Dell Inspiron 1100 screen goes black 30 secs after booting up, faint screen outline


backlights or invertor board is failing (failed).

If there is an external monitor socket on it use a monitor to see the screen and then you can backup your data.

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Answer Match 62.16%

I have an older dell dimension 4600 that was given to me. It seemed to be working good until while I was using it it suddenly went off and the screen went blank. The only sign of life is an amber blinking lite on front. I took it apart and looked inside. There is only a green lite on that connects to the pwr switch. I disconnected everything but the hard drive & RAM but nothing else happened. Where do I start with this??
Thanks for any suggestions.

A:Solved: sudden black screen & blinking amber light

Disconnect everything (including add in cards, drives) but the processor and 1 stick of ram, is the light still amber? Try the other stick of ram if it had more than 1. Still amber? If so you have either a bad power supply, bad motherboard or processor.


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Answer Match 62.16%

I found my screen goes black suddenly with lagged sound when i am watching video. It is the same when i am playing on both PowerDVD 10 Mark II Version 10.0.2429.51 and Windows Media Player 11. Below are the specifications:

1. AMD Phenom II X2 560BE at stock speed.
2. 2 x Kingston Value Series DDR3-1333 2GB ram (Ganged)
3. Gigabyte 870A-UD3 motherboard (Bios version: F5a)
4. Gigabyte Radeon HD5750 GDDR5 1GB graphic card
5. WD-5000AADS Caviar Green 500 GB hard drive
6. Creative SB Audigy Value
7. Coolermaster Extreme Power 460W psu
8. Coolermaster Hyper 212+ cooler
9. Windows 7 Ultimate x64 SP1
10. ATI Catalyst 11.2

Is my computer dying?

A:Sudden black screen and lagged sound when playing videos

have you tried different player? i.e. vlc or media player classic.
it can also be a codec issue, have you tried other video types?

yes i have tried both PowerDVD Mk I and Mk II and both are filled with bugs, especially when dealing with certain codecs. although i have to admit the video effects are sometimes useful.

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Answer Match 62.16%


OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 8117 Mb
Graphics Card: ATI Mobility Radeon HD 5470, 1024 Mb
Motherboard: ASUSTeK Computer Inc., K42Jr
Antivirus: Norton Internet Security, Updated and Enabled

I would get a random black screen while playing an online game on my laptop (this happens randomly but usually 15-30mins after starting Windows and start playing the game). After the black screen appeared, it would automatically reboot to this windows error recovery page with options to go into safe mode (networking/command prompt) or just boot windows normally.

I chose to boot Windows normally but after getting into Windows 7 and started playing a while, a random BSOD would appear. It has happened for 2-3 days straight. The attached is the mini dump.

Note: I did not install anything new to my laptop, I have ran chkdsk and sfc /scannow and found nothing.

I have no idea what caused the black screen and the BSOD.

Here's the pic of the BSOD:
Uploaded with

A:Sudden black screen while playing games + random BSOD

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Answer Match 62.16%

Hello there.I've been a fan of this site for quite some time and have gotten some problems resolved just by searching the forums.
However my computer has recently developed a serious problem that I haven't been able to find a fix for.
It goes a little something like this:
Issue #1-
On our shared desktop a family member will try to log into his/her account and after a few seconds of loading settings the screen will go black and only the white cursor is visible.Task manager can't be launched and no keyboard shortcuts will respond.It will remain this way until manually turned off.Sometimes it will allow someone to log on and access the internet after being booted up again but most often the screen will go black again after 5-10 minutes.
Issue #2-
If it happens to be a good day and issue #1 hasn't occurred yet someone might be able to watch a few videos or play a game for a short time then suddenly everything will go black and the tower makes the sound it does when it restarts.
But instead of restarting once again there is only a black screen this time without a moveable cursor and the fans can still be heard running.

We've had this computer for about 5 years with numerous common,and usually easy to solve,problems but this is leaving me clueless.Automatic restart has been disabled,full virus scan found nothing,no new hardware or software has been installed recently and no other intentional changes have been made.

I'm not sure what specs ... Read more

A:Black screen with active cursor on XP/sudden partial restart

can you start the computer in safe mode and use it normally without it crashing?

what is the make, model, and age of the system? you could be looking at a bad power supply...

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Answer Match 62.16%

OMG. My Toshiba Satellite M35-S320. XP Pro (SP3) just splashes the "Toshiba" logo then goes to a black screen with a flashing cursor up in the top left corner. When I try to F8 and start in safe mode or "Last good configuration" it does nothing for the first dozen or so F8's. Then it beeps once each time I press the F8 key. I next tried F12 and a window appears which offers four boot options. The top one is "CD/DVD". So, I downloaded and burned the ISO of OLTPE and tried it in the machine. I can hear and feel the spinning starting and stopping. However, there is no change to the black screen and nothing loads. It was working great and all of a sudden, it's just not. No new programs, no downloads. Ergh!

I know that there are many seeking help here and I'm highly appreciative of the assistance I've gotten in the past. Please help out this old, seriously "non-techie" granpa.

A:Sudden start-up failure. Black screen, flashing cursor only

Worth a look, Black Screen (fixmbr) -;en-us;314503.I'd try the fixmbr command from XP Recovery Console.How to Create a Bootable XP Recovery Console CD -

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Answer Match 62.16%

I was getting 8 beeps on my Inspiron 15 5547. I opened it up and reseated the lad cable. When I put it back, no more beeps but the screen was still dead. The screen backlight comes on (at least I can see the screen do something when I hit the power button on/off.
I tried to enter the boot menu using f12 and f2. Never saw anything.
I tried to perform the built-in self test using D+pwr and fn at startup. No result. Still blank.
I hooked up my hdmi cable and tried to toggle to external tv using fn+f1 and fn+f8. No response.
If I leave it plugged in the fan turns on and runs for a while.
Is there any way to tell if this is a screen problem or an issue with the graphics controller?
Any ideas appreciated!

A:Inspiron 15 5547 blank screen

if you cannot get an external image or one on the LCD panel, chances are it's the GPU that has failed - meaning a replacement mainboard is required.

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Answer Match 62.16%

Hi Everyone,
I have a new Dell Inspiron 7559:
I use it for work, mainly translation tools, and also for some ocasional gaming (Witcher 3, Cities skylines, etc.).
So I was thinking on maybe upgrading it a bit, but as I´m on a budget I can only afford upgrading the ram up to 16GB or to buy an SSD of 250GB, what would you suggest to upgrade?, which of both would have more impact on the performance?.
Thank you very much!

A:Upgrade Dell Inspiron 7559

If it's running a conventional (or hybrid) hard drive, the SSD will make much more of an overall impact than the memory upgrade.

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Answer Match 62.16%

Hi, I just bought a new Dell Inspiron 7559, with the 2 year warranty, but the problem is it only has an HDD, and I wanted to install a SSD, and possibly a 8GB DDR3, but my question is will doing this void the warranty, on the bottom of the laptop there is no sticker saying it will.

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Answer Match 62.16%

My Inspiron 7559 is an i7 model, with an added 8GB RAM stick.Since the past week, games which used to run at 60 fps are now running at below 30 fps (Witcher 3 used to give me 50fps and now gives me 15-20fps).
I have already tried the following:
1) Disabling Game DVR in the Xbox app
2) Doing a clean install of  all drivers available on Nvidia's website
3) Installing all the above drivers after deleting the old one using Display Driver Uninstaller
4) Installing the driver available on Dell's website
5) Checking all the settings in the Nvidia Control Panel
As it sits now, the laptop is running on driver version 368.71 from Dell's support page.
Also, Here is what I've noticed:
If I launch a game immediately after installing the graphics driver, it performs at its actual 60fps level. However, 15-20 seconds into any game, the game crashes with no "XXXXXX Stopped working" dialog box. If I launch the game again, it then gives me the horribly low fps. This isn't specific to any game. The Crew, Rocket league, Witcher 3, Battlefield 4, Project CARS, you name it.
I am now at my wit's end on how to solve this problem.
Please help.
i7 6700HQ, 16GB RAM, GTX 960M

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Answer Match 62.16%

My new Inspiron 7559 wont detect my LG monitor and I cant figure out why so would appreciate any advice that can be offered.    
Heres the problem:

Dell Laptop works fine apart from this issue.
Monitor works fine when connected to my old desktop pc (directly into an amd radeon graphics card via hdmi)
Dell Laptop with same HDMI to my 32" lcd tv works fine as second monitor.

This hopefully rules out a hardware fault.  The HDMI on the dell laptop works to a tv, the hdmi lead works and the monitor works with another source input.  For some reason the dell laptop will not detect the monitor.
I can't try another output as the laptop only has hdmi out. 
I've tried updating all drivers no luck
When the laptop is plugged into the TV,  two generic pnp monitors are displayed in device manager
When the laptop is plugged into the monitor only one pnp monitor is shown (the laptop screen)
Have tried deleting drivers and rebooting with basic drivers but no luck.
Monitor is a LG m228wd - have contacted LG and they say the problem lies with the laptop. 
Machine specs:
i7 6700HQ,
Intel HD graphics 530, drivers
Geforce GTX 960M Drivers

Appreciate any advice or suggestions

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Answer Match 62.16%

Hi, I am looking into upgrading/adding another RAM for my Dell Inspiron 7559 laptop. Is this specific unit compatible without any issues? I need moderators to answer please thanks in advance :)
RAM Link:

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My dell inspiron 15 7559 wont shut off, the keyboard stopped working, the mouse and trackpad stopped working and the power button wont shut the computer off. Please advise on how to turn it off.

A:Dell inspiron 15 7559 unresponsive

I suggest you contact Technical Support for assistance in the link below:

If Dell doesn't answer your question then I suggest you( or a very good friend) remove the battery, press the " Power On" button for 20 seconds, install battery,adapter, and then power on the system. Hopefully your computer function well now.

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Answer Match 62.16%

So I've been having some serious issues with poor performance on my Inspiron 15 7559.  It's really any one thing, most of my interactions are bad.  When I try to play videos from sites besides YouTube or Netflix I get a very stuttery playback.  It also loads pages slowly as well on chrome and firefox.  I've had Dell reimage the drive with Windows, and have had the motherboard already replaced due to a separate issue with the speaker.  Have anyone else encountered these issues?  After spending $1200 on a laptop I would expect much better performance (at least equal with my 3 year old Alienware, which has an older generation processor yet is super smooth).

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Answer Match 62.16%


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Answer Match 62.16%

Is it possible to use a 144hz monitor on this laptop. I know HDMI only will output 60hz, but is this somehow tweakable that it will output more than 60hz?

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Answer Match 62.16%

Hey all,
I cant get the laptop to boot.
On powering up, i will go to either to the Dell SupportAssist (?) and tells
"Memory Errors Detected. Limit Exceeded. Additional Errors will not be resolved" 
Location: BANK 0, ChannelA-DIMM0
Error Code : 2000-0122
Validation : 118143

or it gets to win10 BSOD (BAD_POOL_HEADER mostly)
Any help is greatly appreciated :)

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There's something wrong with my colours. I ran a test on Gta V and the sky looks more grey than light blue and in general all is blurry and washed out. I know, is not the best display, but is something that I've never experienced in any display. Could it be a driver issue? I've installed the latest.

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Answer Match 62.16%

I've had my Dell Inspiron 7559 since Christmas Eve 2015 and I have the 4K touchscreen i7 6700HQ 16GB Ram GTX 960M 4GB VRAM, 128GB SSD, 1TB HDD and I want to start with the minor issue about some pixels being blurry and the wrong color, I painted a single free form white line on paint on a black background and inspecting the pixels closely I saw that some pixels were turning green despite being supposed to appear white.
And sometimes automatically the screen adapts its lighting depending on what range of pixel color takes up the most space, for example resizing  a steam window (dark) will affect the overall mood of the screen slightly changing the color of other windows, especially noticeable with white windows.

My main complaint is this: I've had lots of trouble with audio.
I've read that there were static y pop noises on many models, I get that too, then I noticed I was unable to record with stereo mix while headphone/earphones were plugged in the jack output back in january 2016, I haven't tested if I still have the issue right now because another problem came up which made me avoid recording on the laptop altogether
When recording with stereo mix, even with dell audio maxx enhancements disabled, only the low frequencies are recorded, be it with Windows store's voice recorder or audacity, and I've compared the spectra of a recording I made with the 7559 laptop's stereo mix and that of my other pc's recording and for the 7559 the spectru... Read more

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Answer Match 62.16%

Hi, i have an Inspiron 15 7559. Last week my battery  was damaged and can't use it anymore, since then I have low fps while gaming (gta v, witcher 3, etc.), I've read there is a kind of throttling when there is no battery, maybe the turbo boost is not being enabled.
Is there a way I can make the laptop work again like before, I can't buy a new battery yet because I live in Peru and is hard to find this battery model.

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Why Active State Power Management is not supported on Dell 7559? Any plans to fix this with BIOS update?
In Windows if I do powercfg /energy it reports the following: 
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

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Hi guys,
My external mic - a JBL synchros e40bt which works great in other computers - doesn't work with the Inspiron 15 7559-A20 that I bought today, even after updating drivers, checking Dell's Audio software, selecting "this is a microphone" option when plugging in, running Dell's diagnostic program, checking if "Realtek" is showing by the device name, etc.
Can you please help? Such a bad experience with such an expensive computer. 
Thank you so much

A:EXT MIC DOESN'T WORK - Inspiron 15 7559-A20

df2016when plugging in
Hello. I am not familiar with JBL synchros e40bt so I googled it. It appears to be a bluetooth headset device, so I am wondering which laptop port you are plugging it into.

Do the headphones work okay with the headset, but just the mic is not working?

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Answer Match 62.16%

Just got my computer back from Dell tech support having sent it because of an issue with no audio output device installed and the red x on the toolbar. The computer is in the exact same state as before I sent it with nothing fixed. I've tried reinstalling the drivers multiple times, checked if audio services were running and all of that. Feels like a huge waste of money at this point and is especially disappointing because this computer was actually a gift for someone. Has anyone had this issue with this computer and have it resolved without resorting to an external usb sound driver?

A:Dell Inspiron 15 7559 No Audio

You can diagnose this by performing a system recovery (reset the laptop back to the original factory configuration.) If there is still no audio immediately after recovery, before getting on the internet, then the audio hardware has failed and Dell will have to fix it under the terms of the warranty. In other words they could not say it is a software issue and therefore not covered.
If the recovery does fix it, but the problems recurs after getting on the internet, then probably some Windows Updates-related issue.

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Answer Match 62.16%

I opened my new Inspiron 7559 today, after updating all the drivers including the NVIDIA one, so I installed league of legends, upon playing the first game, I noticed my FPS was around 130 and would cap around there, I found this odd as the laptop I had returned before this was an older model by Dell and it ran the game completely fine at 215 FPS another thing I noticed is the game would freeze randomly, overall it feels like my laptop isn't keeping up even though it has really good specs, what is the possible issue?
EDIT: Last night the game completely froze and I had to manually turn off my laptop and back on again.

A:Possible GPU issue on Dell Inspiron 15 7559

I have the same problem with my Inspiron 15 7559 playing The Division. Game hangs with fans at full speed and laptop won't turn off even when holding down the power button for more than 10 seconds. How do I manually turn off the laptop? It's still running as i type...

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Answer Match 62.16%

Hi All, I recently got a Dell Inspiron 7559. It came with a 8GB Skhynix "hmt41gs6bfr8a-pb no aa 1506" RAM stick. I'd like to upgrade it to 16GB. I thought I had bought the same 8GB RAM model from ebay, but I had received an 8 GB Skhynix "hmt41gs6bfr8a-pb na aa 1511". Are they two completely different models because of their different nomenclature? Can I still use it to upgrade my ram? Thank you

A:Dell Inspiron 7559 ram upgrade

There's only one memory socket on this model, so an 8G isn't going to get you an upgrade.  You need a 16G module to upgrade.
These are available, but brace yourself of the price - they're expensive:
(as you can see, going from 8G to 16 causes the price of a module to rise by a factor about five).

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Answer Match 62.16%

The touchpad on my brand new Inspiron 15 7559 is completely unresponsive. The mouse cursor does not even appear on my screen unless I plug in an external mouse. I have tried looking on the Dell website for drivers to download but none of them have worked yet. Can anyone help me?

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I have tried repeatedly uninstalling and reinstalling both intel and nvidia drivers, using the stock dell drivers and the latest from each manufacturer.  Did a clean install of windows.  The computer beeps when I plug in the monitor but other than that pretends as if it doesn't exist.  Nothing shows up on boot even on the 2nd monitor.  It shows up as a grey screen in display properties but attempts to clone/extend display doesn't do anything.  I can't change resolution or anything either.

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Where i can find Power Manager Lite that will work with Windows 10, i called to support but they just tell me that i can change charning option under bios settings but it's not very comfortable option.

A:Power Manager App - Inspiron 7559

As mentioned by tech support there is no dedicated app for the Insp 7559 for windows 10. However, it is available for few other models mentioned in the link below

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Answer Match 62.16%

Hi All,I have an Inspiron 15 7000 series (7559) to be exact.Core i7 processor,4 GB RAM,GTX 960M and 1 TB HDD.I have been trying to play GTA V,The Witcher 3 and a few other games but none of them work properly there is so much lag.I have reinstalled windows all NVIDIA drivers and everything is up to date.While playing the game GTA V in this case when it lags my DISK is at 100% in the task manager could that be the issue.I have been so disappointed with this laptop till now.Can anyone please help me with this issue.
Thank you.
( I have contacted dell they have replaced my motherboard which includes the Cpu and Gpu twice but still nothing)

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I placed a SSD in my new Dell, copied the HDD to the SSD via Minitool Partition Wizard and now want to change the boot sequence so it starts from the SSD. In the UEFI I only see the options:
Windows Boot manager
How do I get the laptop to start from the SSD?

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Answer Match 62.16%

Hey guys, I was wondering wheter the Inspiron 7559 come with a screw or not. Can someone confirm?

A:Does the Inspiron 7559 come with a screw to secure the m.2 ssd?

Only if you ordered it with an M.2 SSD.

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Answer Match 62.16%

Hi,I have bought dell Inspiron 7559 2 months back. Around last 3 weeks iam facing hanging issues which is increasing. both keyboard and mouse pad hangs for a 2 to 3  second and gets normal. now its hanging again and again. Iam not even playing games on it that requires huge processing power. I hanged 7 to 8 times while writing this post.Please suggest what to do.

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Answer Match 61.74%

Before I post the information here is the jyst of things. Whenever I play -certain- games, my computer display will suddenly go black and my monitor will flash with: "HDMI No Signal." The system is completely unresponsive to any keystrokes. If I repeatedly press ctrl + alt + delete or alt + tab repeatedly, a loud buzzing noise will begin sound off through my headset. Some of the games I experience this issue in are: Evil Genius, Guild Wars 2, Age of Mythology, Medieval 2: Total War. Yet games such as Crysis, Empire: Total War, Metro 2033, etc. I can run on max settings and never experience this issue. I do not experience blue screens, but windows occasionally thinks it does. This is what I received moments ago:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Can anyone help me pinpoint what may be causing this issue? I'll attach everything grabbed by the SF_Diagnostic_Tool as well. Thank you for your time.

A:Sudden Black Screen Needs Hard Reset - Information and dump inside

Hello Jagblade.
It is caused by Razer Lycosa/Razer Tarantula Keyboard Driver. Older versions have BSOD issues with Win7.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for Lycosa.sys
*** ERROR: Module load completed but symbols could not be loaded for Lycosa.sys
Probably caused by : Lycosa.sys ( Lycosa+1c23 )

Followup: MachineOwner
And the driver is old enough.

5: kd> lmvm Lycosa
start end module name
fffff880`0a61d000 fffff880`0a624100 Lycosa T (no symbols)
Loaded symbol image file: Lycosa.sys
Image path: \SystemRoot\system32\drivers\Lycosa.sys
Image name: Lycosa.sys
Timestamp: Wed Sep 08 08:31:26 2010 (4C86FC86)
CheckSum: 0001462D
ImageSize: 00007100
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from

Also do some general USB maintenance. For the port, first, uninstall and reinstall the USB port... Read more

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Answer Match 61.74%

I have problems entering windows after the first installation of Windows 7 64 bit built 7000.
After seconds the welcome (splash) screen appears, the windows suddenly reboot automaticaly.
After that, black screen appears with dashes blinking.
(Actually, my current OS is Windows 7 32 bit built 7600, but I think it isn't cause of the problems. I have formatted the local drive, in which my current OS was installed, before I install Win 7 64 bit).

So, somebody, help me please !

A:Sudden Reboot (Win7 64bit) after Installation Complete & Black Screen

Seems a hardware problem or try to reformat and re-install.

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Answer Match 61.32%

The screen on my dell inspiron 7000 went blank. I connected an external monitor and it worked for a while and then it went blank too. The monitor was quite old however and I wondered if it died in the moment as well. Subsequently I reasoned that something could be wrong with the video card or motherboard, but how to check? I could buy another laptop but I have a desktop and I am intrigued to see if I can fix it. Any ideas?


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Answer Match 61.32%

I have a dell inspiron 9100 with windows xp home and i was having this problem with my screen being blank when i booted it, you could hear the hard drive making noises but the screen was blank. The screen would eventually come on after waiting a while and rebooting a few times. Now the screen will not turn on at all, i've checked the lid close button and that isnt stuck. My only thoughts are that its the video card, but im just hoping it isnt. If anyone has any thoughts let me know.

A:Dell Inspiron 9100 screen blank

if this is some kind of malware issue combinate with hardware
why don't you try a fresh clean instalation of windows?

then if the problem persist, the problem will be on the screen alone
the next step will be open your laptop and make sure the connectors
are right connected.

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Answer Match 61.32%

Problem: Dell Inspiron 1420 Blank Screen

-Expired Warranty

-Turn on laptop, blank screen, backlight still works.

-Hard-drive light blinks a bit but its hard to tell if the OS is actually loading. I can't hear any start-up noises but I don't know if the laptop is muted or not.

-Only tried removing battery, hard reset, didn't work.

Please help me. If you need more info, just ask! Thanks!

A:Dell Inspiron 1420 Blank Screen

I thinks it's my battery ( this battery can no longer provide sufficient power to your system and needs to be replaced.) do you guys thinks that is why its not working ?

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Answer Match 61.32%

Few month ago my motherboard had passed away so I've decided to order new one for my inspiron 7720 17R se. Few days ago I've assembled it and hopped that everything will be ok but not.. When I turn on my laptop I see all the lights are turned on (indicators) but the screen is black and blank + the fan isn't working. I've turned off the laptop and held the power button for 15-20 sec and the laptop had turned on but stucked on the windows logon screen and nothing happens... I turned the laptop off again and it hadn't turned on again with the same symptom from the beginning(black screen) after few attempts to turn it on I've managed to turn it on again and ran the diagnostics. the check was successful and the fan was working although the cpu temp was very high 70*c. also the display check was successful (D pressing). what it can be?
Maybe the bios need to be updated? but if so how can I do it if I'm not able to run windows!
Please help!!

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Answer Match 61.32%

My daughter has a Dell Insprion 8100 notebook running Windows XP Home Edition. When she started the computer this morning the screen remains blank although the PC appears to be starting up - can't tell what's happening since the screen is blank although the disk is being accessed as evidenced by the flashing keyboard lights. The problem seems to have started when she plugged in the battery charger. At first, the PC would start under battery power normally, but that has stopped. Even under battery power the symptom is the same - a blank screen that flashes intermittently, but displays nothing else. Can someone offer some advice. Of course she is scheduled to go back to college next week and uses her notebook extensively. Thanks.

A:Help with a blank screen on a Dell Inspiron 8100


When it does "Flash" is there anything to be seen on the screen??

There have been several Posts lately concerning failed 'backlights' on LCD displays.

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