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Dell Vostro 5470 Not getting Dell Logo after bios upgrade in Windows 10

Q: Dell Vostro 5470 Not getting Dell Logo after bios upgrade in Windows 10

Dell Vostro 5470 Not getting Dell Logo after bios upgrade in Windows 10.
Notebook rebooted:
1.Fireed power led,
2.Powered up hdd led for 2sec. Turn it off.
3.Stops ...
No Dell Logo, no beeps, can't go into Bios.
LCD test works OK.
Remove Ram module, powered up and listen beep's
Pressing END key and power Notebook does nothing.
Any idea?

A: Dell Vostro 5470 Not getting Dell Logo after bios upgrade in Windows 10

Yes. I did it.
Laptop have Phoenix bios.
Phoenix Bios have has restored procedure from USB Flash.
This steps to restore BIOS:
1.Get USB flash below 4Gb.
2.Format it to FAT.
3.Get your flash update from Dell Store - xxxx.exe
4.Run cmd.exe and in command prompt run xxxx.exe /writehdrfile
5.Copy extracted Bios.cap to flash drive.
6.Turn off laptop.
Next step 7,8 may be not needed but I did it.
7.Disconnected all perihpericals including battery and charger.
8.Disconnect HDD
9.Plugged the usb drive on the laptop at the right side.
10.Hold END key
11,Pluged the powercord and relase the END key 1 second after the power cord is in.
12.USB led on stick blinked fast and we see Bios Recovery Process on screen.
13.After finish notebook reboots and worked fine.

6 more replies
Answer Match 95.7%

Hello there,
I'm about to Upgrade my DELL VOSTRO 5470's 4GB RAM to 8GB RAM. Therefor, I would love to ask a question about RAM. Is it that important to buy necessarily the RAM from dell website which was DELL sticker? For instance, I found another cheaper and seemingly very good and reasonable RAM's from Crucial and This another one entitled "DMS Certified RAM"..
So would those RAM's work fine? are they suitable and fully compatible? or I definitely have the one sole choice to by 95 Euro priced RAM on DELL Website?  I think that's pretty expensive..

Thanks a lot!


You don't need to purchase RAM from Dell, but you should ask your vendor about compatibility guarantees (or understand the possible return/restocking fees if they don't offer a guarantee).

2 more replies
Answer Match 87%

Error code 43
The Windows 10 Pro x64 does not install the driver. I tried unsuccessfully to use the original DELL driver. I tried unsuccessfully to use the last drive of NVidia. I tried unsuccessfully to use the last drive of NVidia (beta).
I used the driver cleanup tool (DDU) before installing.
My bios is updated. The driver worked with Windows 8.1 Pro x64.

Any solution?

A:Dell Vostro 5470 problem with GT 740M on Windows 10 Pro 64-bit

I got the same problem. Try every method and still no luck.
At first when I upgraded from windows 8.1, the driver worked well but after the update on 29th, it stopped working and even I tried to reinstall the old driver, It keeps showing code 43 error. :(
I also try to install driver which is listed in Dell website but it didnt work too. Asked on Dell US's facebook, they guided me to use the auto-scan tool on NVIDIA website but after I used it to install newest version of driver (353.62), no luck happened.
I think we must wait for further update. :(

19 more replies
Answer Match 81.9%

I have a Dell Vestro 5470 with a single HDMI port.  How can I collect 2 external VGA monitors using "extension" function in Windows 8?

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Answer Match 81%

I have a Dell vostro 5470. I changed a samsung SSD 850 EVO 120GB. My computer then cannot start up with only the power LED blink once every time when I press the power on button.
Anyone has methods to solve it?
Thank you very much.

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Answer Match 81%

I found this list on the Dell site that tells you whether they have tested a particular model for its ability to be upgraded to Windows 10.   The Dell Vostro 3550 is not on the list of about 20 Vostro models, some with lower model numbers ,  some higher.   Will they ever test it?? 
  If you try to upgrade,  windows 10 copies files and then in the 2nd of the three major sections of the upgrade (where you have that big circle in the middle of the screen)  it just goes to a blank screen and then all disk activity ceases and it becomes well hung.   Of course now, the machine thinks its os is win 10 and you cannot go back to a win 7 recover point .  So you just lose all your data and apps and restore the factory image and then install 208 windows 7 updates and it takes like 8 hours in all.
Sounds like a similar problem that people had with Vostros going from win 7 to win 8.   Why not fix it.  

A:Windows 10 Upgrade - why isnt Dell Vostro 3550 on the list from Dell ?

Well, after spending the better part of whole day trying to figure out why somebody else's Dell Vostro 3550 was not displaying anything after an even longer period of downloading the Windows 10 upgrade (from Windows 7 in this case) it turns out the fix required was to upgrade the BIOS to A11 (end of 2012).

Hopefully this might save someone a wasted day in their lives. Before this I spent some hours before figuring out that the machine was in fact booting - only the display was black. So then it was a matter of figuring out key strokes to use (blind) to shut down and also enable the menu for safe mode. Safe mode worked, and so then more hours trying to work around the issue before finally stumbling onto some stuff online where the BIOS upgrade was mentioned - apparently also an issue with Windows 8?

29 more replies
Answer Match 80.1%

Hi there - does anyone know the specs of Vostro 5470's base cover screws? It's simply incredible that most of the screws are gone - the PC is disassembling itself, unfortunately
Additionally, would you know where I could buy those screws? Thank you so much!

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Answer Match 80.1%

Hallo from Greece/Athens. I am facing a very strange issue with the 2 left USB  ports .One week ago a bought a Sandisk 32GB USB3 memory stick. When the stick connected to the left ports there is almost total freezing in the Chrome/IE applications...!!!!  When the same stick connected to the right one there is no any problem!  I borrowed a Transcend 16Gb USB3 and exactly the same issue observed.....
Also i have to mention that there is no any problem using my Seagate USB3 external disk in any ports.
What is happening..?
Win7 PRO,USB3 formating in NTFS

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Answer Match 79.5%

Hi all, So few days ago I have noticed that my Dell Vostro 5470 not charging. It says plugged in, not charging. And sadly it is 0%, so I can't really drain the power, as I've read in some forums. As well, Vostro battery is not portable, that makes things even worse. 
As I have noticed, the error accured after one of Windows update (I currently have Windows 10). Before I closed it (sleep) and left it for sometime running on low battery, so still don't know what what the real issue. I ran Dell Service test  (40min.), which said all is fine - battery is good. Also this show battery is good:

Please help me find the solution, as I am currently not in my home country and laptop is quite needed. Thanks, Kamile

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Answer Match 79.5%

Yesterday i was trying to install windows on to my dell vostro 5470 but later i want to make some changes so i exited the installer since then my laptop wont boot up not even power led blink
When I tried to press power on only battery led blinks once no other indications even i have connected the supply
Please help what to do futher?

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Answer Match 79.5%

could u please tell me how do u upgrade the BIOS of my DELL vostro A860
i would be very much thank full for the reply
thanks in advance

A:How do u upgrade the BIOS of my DELL vostro A860?

If everything works normally, I wouldn't do BIOS upgrade but if you must:
Drivers & Downloads
EDIT: When you do flashing under windows environment,make sure Internet disconnected, disable all background services like AV programs, windows defender and do not interrupt the process.

3 more replies
Answer Match 105.42%

I was wondering if anyone would be so kind to assist with a problem that suddenly started with my second computer (Dell Vostro 400)
Its running windows 7 home premium and all the sudden it now stops at the Dell bios version screen. It did this a couple times the lastfew days, but when I restarted it, it booted ok, but when I checked on it later then the computer was frozen again with a black screen.  I have borrowed another computer from work and swapped out the hard drive, and it works fine with the other computer (same hardware). So I dont think its the hard drive. Any advice on this would be much appreciated.

A:Dell Vostro 400 - freezes right away at Dell bios version screen

Oh, I should mention that I do hear one beep and then the Dell screen shows up and then freezes.

7 more replies
Answer Match 96.18%

I have some weird problem. When i try to boot - BIOS began to beep. From manual i found that 2 beeps mean problem with the RAM. I replaced it with new RAM but the problem still exist. So i try to disconnect other parts of laptop. And find that with disconnected touchpad laptop starts fine and BIOS doesn't beep anymore.So i try to plug-in touchpad during Windows booting - and it WORK!!! Yes - in Windows it work pretty fine.
So I have no idea what problem. May be someone have any suggestion?

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Answer Match 95.76%

once the update started it rained go maybe 15 seconds and just shut my computer off entertainment a bloatware screen say that the software ran in to an error and it would restart itself. I let the computer along for over an hour and finally restarted the system muse us in the power button.  once I went to restart the system I only got a blackberry screen my computer is out of warranty and your dell bios update killed my motherboard I called dell they told me in not so many words my motherboard was Fried and they would not replace it.  If I gave some on software I wrote and they installed it and it had no warning it would fry the I computer thatbwould be data to someone's personal property... DELL is this how you value your customers?

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Answer Match 95.76%

once the update started it rained go maybe 15 seconds and just shut my computer off entertainment a bloatware screen say that the software ran in to an error and it would restart itself. I let the computer along for over an hour and finally restarted the system muse us in the power button.  once I went to restart the system I only got a blackberry screen my computer is out of warranty and your dell bios update killed my motherboard I called dell they told me in not so many words my motherboard was Fried and they would not replace it.  If I gave some on software I wrote and they installed it and it had no warning it would fry the I computer thatbwould be data to someone's personal property... DELL is this how you value your customers?

A:got the windows 10 free upgrade and used the dell diagnostics tool to upgrade driver and bios everything worked fine until the update of the bios!!!!

I called dell they told me in not so many words my motherboard was Fried and they would not replace it.

Dell just saying it's a "possibility" the motherboard might need to be replace. No one can tell you that motherboard is definite "Fried" without first looking at the system.
What is the system model number and version of windows before upgrading to windows 10? Example: Dell Inspiron 3543, windows 10
You're able to boot into BIOS(F2 key) and diagnostic (F12 key) ?
1. Power off computer
2. Power on computer, quickly start tapping F2 key ( BIOS) or F12 key( BIOS) continuously

3 more replies
Answer Match 95.76%

Recently,  I bought a Vostro 5470. Since it only comes with the 4GB RAM, I am planning to upgrade the RAM to 8GB. I ask the technician where i bought the laptop if they can do it.. They said, yes. But my only concern is that will it void the warranty?
Other stores even told me to call DELL Support to inform them of the upgrade that I will be making.

A:Vostro 5470 Ram upgrade

Hi maikerujan,
Thank you for writing to us about your concerns.Changing the memory in your laptop will not void the warranty. Also while replacing the memory if you damage any other parts, which will not be covered under the Dell warranty. If you have any other issues or concerns please let us know about it and we will be glad to assist you. 

7 more replies
Answer Match 95.76%

On the Monday July 26th i was hit with a virus bomb with 4 types of rogue software, a bunch of trojan and including a smitfraud-c. I got rid of these viruses, but I accidently wiped a section that i supposed to not touch. Apon rebooting my system i get a dell bios loading screen then just black.

I tried to go to safe mode it shows the files loading, but it won't go to the windows screen. I have a installation cd for windows but some of the files won't load properly. i tried making a CD-RW copy on my reinstallation for windows, but my disk won't read 4 files.

A:dell bios load then black screen no windows logo

and welcome to the Forum

If a repair install did not help, probably your best bet is a clean install. You can take the drive out to salvage any data you cherish that is not backed up.

You can get a reinstallation guide specific to your Dell here

11 more replies
Answer Match 95.34%

Hi Everyone,
I desperately need some help here. I recently sent in my laptop for a screen repair at the Dell depot. I got it back last week and the screen works fine, however, for some reason they reinstalled Windows 8.1 on my system. When I sent it in, my laptop had Windows 10 and was working perfectly normally.
Last week a Dell technician helped me to reinstall Windows 10. The process started, and as it was installing it performed a restart (as it said it would perform multiple restarts). Well during the restart the computer just hung up on the Dell logo. i let the computer sit like that as I didn't want to interrupt the installation, however eventually my laptop just turned off.
I then had to order a USB stick from Dell in order to reinstall Windows 8.1. This time, another Dell technician helped me out but made sure all my drivers were up to date. Same thing happened during this upgrade. The installation got hung up on the Dell logo. There were no signs of any computer activity (no spinning circle under the logo).
I can't believe this issue has been going on so long now. I feel like since I sent the laptop in with Windows 10, Dell could have the decency to send it back installed. Their techs seem to want to help but are getting me nowhere.
If someone could please help I would be so grateful. Thanks!

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Answer Match 93.24%

As the title says - the Latitude 7350 I have will not upgrade to Windows 10. After downloading and installing the Windows 10 upgrade, it boots to the Dell Logo and stays stuck there.
I have tried to disable secure boot and enable legacy ROMs, but this has not solved the problem.

Any help would be appreciated.

A:Latitude 7350 will not upgrade to Windows 10 - stuck on Dell Logo after reboot

Addendum - the only way I have been able to get out of the situation has been by doing a factory refresh. Windows 8 successfully rolled back only once out of my 5 attempts to install Win10.

1 more replies
Answer Match 93.24%

Hey guys, I have a Vostro 410 that I recently tried to upgrade to BIOS version 1.03, because it rumored support for 8GB of ram, while the specifications state that the maximum ram supported on the board was 4GB. I ran the updater provided by dell in windows. The updater I used is

The updater appeared normal, told me I was on 1.0 and it was going to update to 1.03, I went ahead and pressed the update button and it erased the main block, then brought up an error message while trying to write the new version. I decided to shutdown because ultimately I couldn't leave it running forever. The BIOS is Phoenix and supposedly Phoenix has support for recovering BIOS by using win+b or fn+b, but I am having trouble getting these to work as I have a wireless keyboard and most things I've read say you have to use ps2, which isn't even included on this system. I have a usb floppy drive, as well as a conventional floppy drive and a usb flash drive. I've tried to use wincrisis with minidos.sys but haven't got any luck this far. I've already pulled the battery and let it sit for over 10 hours and that had no effect, I'm pretty sure this isn't a settings problem.

Any ideas would be appreciated! Thanks in advanced.

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Answer Match 93.24%


I think my bios has become corrupted, I was half way through updating it and the utility just crashed. after half an hour of waiting i turned computer off and now when i turn it on again it just beeps with the fan going.

what should i do now? it doesnt have a floppy drive, which many guides require, so i'm not sure what to do..

also i dont have much money

A:Bios in Dell Vostro 200 dead, what now?

13 more replies
Answer Match 92.82%

Inspiron 15R SE 7520
When I attempt to start my laptop it goes to the Dell logo screen and will not boot Windows 8. Any suggestions?
I've had the computer less than a month and if I have to restore the system completely it will not cause much of a problem.

Thanks for the help in advance!

A:Dell Laptop w/ Windows 8 won't boot past dell logo screen

Hello Univers789,
Re-installing windows is the last resort. So before doing that, you can try the steps mentioned below which might fix the issue. 1. Restart the laptop and start tapping the F2 key at the Dell logo for enter the BIOS. 2. Navigate to the “Advanced” menu. 3. Change the SATA operation/selection in BIOS from Intel Smart Response to AHCI. 4. Press F10 to save changes and exit. 5. Reboot the system. 6. Go back into the BIOS by tapping the F2 key and change the SATA operation/selection in BIOS from AHCI to Intel Smart Response. 7. Save changes and exit by pressing the F10 key. 8. Reboot the system and it should boot normally into Windows. In case the above steps don’t fix the issue, run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action. Please write back with results. 

42 more replies
Answer Match 92.82%

hi i have a dell vostro 360, and im just wondering if i need to to upgrade my Dedicated Video RAM. i want to play games on the pc but when i check if it will play a game i allways fail on the video ram, i just want to know if i can resolve this problem.

A:dell vostro 360 do i need to upgrade

johnboy18, welcome to the Seven Forums.

Unless there is an option in the bios to increase the amount of system ram allocated to graphics, there is nothing to do.

Also can not suggest/recommend a new video card as what you have despite it being sold as a desktop, is nothing more than a laptop built into the monitor with all the same limitations as far as upgrading parts goes.

2 more replies
Answer Match 92.4%


I have a problem with my new laptop and it happens only sometimes. It is around 1 month old and it had this problem from the beginning . The laptop is a DELL INSPIRON 3552
1. DELL LOGO appears
2. Screen backlight is ok
3. Windows won't start ( window's logo doesn't appear ) and if i plug an external mouse the cursor is on the black screen.
If I shut down the laptop from the power button and the start it again it works. It's very random. Once I had to restart the laptop for 3 times before the windows started.
Any ideas ? 

A:DELL Inspiron Windows screen black after DELL logo

Thank you for writing to us!
As we understand that the system doesnt not boot and just goes up to the Dell logo and after multiple restarts the system works fine.
In that case ,Can you boot the system into " Safe mode " and check if the same happens..You can also perform a system restore and also check for updates pending .

1 more replies
Answer Match 91.98%

     Hi dear all,
  Recently my little son changed my old laptop BIOS password so i can't login to it.
  i already copied my data from hard drive inserting to another pc .So main problem is resolved(huh).
 But I just want to use my laptop too.
  Pls help me
 Thank you in advance.

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Answer Match 91.98%

hi guys,
I have a Dell Vostro 220 desktop that's been running fine. Unfortunately something seems to have gone wrong when I updated the BIOS via the Dell website a few minutes ago.

Once Windows XP starts, it LOOKS like it's in safe mode (huge icons, etc.), even though it's not.

What's more, my USB mouse NO LONGER works. It's not even powered on.

Once the PC restarts, or I go into the set-up (before Windows loads), the mouse is ON again -- but not when Windows starts.

Is there a way to "reset" the bios so I can get things working again?? PLEASE HELP ME.


A:USB Mouse Not Recognized, Bios Bad on Dell Vostro

Did you update everything else when you flashed the BIOS?

3 more replies
Answer Match 91.56%

Hi guys.
I was trying to collect as much information as possible before posting here to get the correct answer from forum experts. So here we go.
I'm planing to upgrade memory in my Dell. Here are some screen shots (all images are clickable and will open in a separate window to see full size)
The original memory installed in my system (3):

Technology DDR3 SDRAM
Form Factor DIMM 240-pin
Memory Speed 1333 MHz ( PC3-10600 )
Data Integrity Check Non-ECC
RAM Features Unbuffered
Module Configuration 512 x 64
Compatible Slots 1 x memory - DIMM 240-pin

CPU-Z screens:

I've always trusted Kingston's memory and couple years ago they had my system on their list. Now they don't. I wrote down the number back then (KVR1333D3N9K2/8G) and was trying to find it like that. Turned out that it was discontinued and replaced by KVR13N9S8K2/8. I also called the support number to make sure it will work. The rep I was talking to said that it won't and that they don't support the system like I have any more. OK. Forget about Kingston then.
Went on Dell's website. Put my service tag -> check memory upgrade for this particular system. Here is the screen:

What? Doesn't Dell know what they sold me? Fine. The hell with Dell
Went on Crucial. Downloaded and ran CrucialScan. Here is the screen:

The first thing they recommend is again not what I have. It's PC3-12800 instead of 10600 and as far as I understand CL... Read more

A:Memory upgrade for Dell Vostro 430

They don't have to be in the compatibility list to work. As long as it is DDR3 240 pin and 1333mhz, youre okay.

3 more replies
Answer Match 91.56%

Hi, I have a Dell Vostro 400 with Win XP Home on it and I should upgrade out of it but I want to keep all my programs and settings. I have the Dell Reinstallation DVD for Vista Ultimate 32 bit. I'm under the impression that that is an upgrade path. Once I get there, can I upgrade to Win 7 Pro 32 bit and still keep my programs?

I'm trying to follow instructions at Windows Reinstallation Guide and Related Software Guides

A:Dell Vostro 400 - Upgrade XP to Vista then Win 7

According to Microsoft, you can upgrade from XP to Vista and keep your files and programs.

Upgrading from Windows XP to Windows Vista

Ditto for upgrade from Vista to Windows 7.

Upgrading from Windows Vista to Windows 7 - Help & How-to - Microsoft Windows

Personally, I would do a clean install of Windows 7, bypassing Vista completely. Your computer will run better and there will be no leftover junk from XP to cause problems later on. Just backup your data first.

The guide you are following is overkill to the max, way to much information and steps.

No matter what you do, please backup your data first. Even better would be to make an image backup to an external hard drive so if anything goes wrong you have a easy way to recover.

Is the copy of Windows 7 a upgrade or full version?

For Upgrade: Clean Install with a Upgrade Windows 7 Version

For a Full version: Clean Install Windows 7

4 more replies
Answer Match 90.72%

i want upgrade my video card 610  with 300w power supply to 570 gtx but i m not sure if i can do that
please somone help me

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Answer Match 90.3%

Vostro 3400
Service Tag: 2YCCQP1 | Express Service Code: 6430164517Dell Vostro 3400 System BIOS update failed
Before Bios Version : A10Update to : A12
Affter updated, Can't boot to bios, Blank sceen
Help me please.
Thank you.

More replies
Answer Match 89.46%

Hi All ,
I have Dell PC with Dell Bios , and i want to add some logo in the bios loading in the startup of the PC...
is there is any ideas ?

A:Adding logo to Dell Bios

Hi Abouyara,
The blue Dell logo is stored in the BIOS. There is a way to change it using a BIN editor, which if done incorrectly will ruin your computer. So I don't recommend it.

10 more replies
Answer Match 89.04%

Dear All,
I have a problem related power issue to Dell vostro 3550 whose power button led stays on after shutdown. Need to press power button for 10 second to shutdown completely.
I have tried to change power settings in control panel, also tried to change power setting related to
network adapters in device manager, also upgrading latest BIOS driver still having same issue.
Even i noticed if i am in BIOS setting & push power button laptop shuts window but power button led remains on. also tried laptop with blank hard drive still facing same.

Please help me to solve this issue.

More replies
Answer Match 88.62%

I have a Dell Vostro 230 Mini Tower, and it currently has the Intel Pentium E6500 processor. I would like to upgrade to something better, because my current processor does not meet the minimum requirements of some games I would like to play. I was wondering which processors I could upgrade to? I know that the new processor has to fit the socket on the motherboard, but I don't know how to find out what socket my current motherboard has, or even what motherboard it is.
I would also like to know, if I don't upgrade the processor, but instead get a new motherboard, can I get any motherboard, and plug it in, and will it come with a new processor, or will it have to fit my current processor? Does upgrading the motherboard make much difference to the CPU speeds if I don't actually upgrade the processor?
I am running Windows & SP3, DirectX 11, with 4GB RAM, and i also have an ATI Radeon 5670 HD Graphics Card, and a 300W power supply. 
Would I need to get a new power supply if I upgraded the motherboard or processor? 

A:Upgrade processor or motherboard on Dell Vostro 230 Mini Tower

I have mentioned list of processors which are also compatible with Vostro 230 mini tower.


Code Name


Clock Speed

Front Side Bus



12 MB

3.00 GHz

1333 MHz



12 MB

2.83 GHz

1333 MHz



4 MB

2.66 GHz

1333 MHz



4 MB

2.50 GHz

1333 MHz



6 MB

3.33 GHz

1333 MHz



6 MB

3.16 GHz

1333 MHz



6 MB

3.00 GHz

1333 MHz



3 MB

3.06 GHz

1066 MHz



3 MB

2.93 GHz

1066 MHz



2 MB

2.80 GHz

1066 MHz



2 MB

2.70 GHz

800 MHz



2 MB

2.60 GHz

800 MHz



512 KB

2.20 GHz

800 MHz

Vostro 230/230s has been tested with Intel G41 chipset (Motherboard) with ICH07 only. Motherboard and processor are two different components. I would suggest you to upgrade the processor. Please reply for further assistance. Thanks & Regards Manshu S #iworkfordell

15 more replies
Answer Match 88.2%

This is my dad's machine, and it locks at the Dell logo before the progress bar even starts. I don't even have the chance to get into the BIOS or boot options, nor into diagnostics by holding down Fn while starting. I've even tried with a USB keyboard.
It starts super fast, so I discharged the stored power with a paper clip in the hole on the bottom, but that did nothing. I tore the whole thing apart, reseated the RAM and tried each stick by itself, reseated the battery, unplugged the CMOS battery for a few minutes, and I'm out of options here.
The funny thing is, he had this for 4 years before this problem occurred.
Is there anything left? If there was even a way to sideload a BIOS on this board, it would need to be one with Secure Boot off., and I can't imagine where I'd find that. 

A:14z 5423 locks at Dell Logo - cannot get into BIOS

 "reseated the battery, unplugged the CMOS battery for a few minutes "

Just making sure, you're doing it correctly.....
1. Remove or disconnect the coin cell battery ( You can buy a new battery at your local Walmart or dollar store for about $2.00 - $5.00)
2. Press the power button for at least 15 seconds to drain all residual power from the system
3. Assemble the unit, hopefully your computer starts normally

Instead of holding down the Fn key, you tried tapping the F2 key(BIOS) or the F12 key(Diagnostic) at boot up? If no, then I like to suggest you follow the steps below:
1. Power off the computer
2. Power on computer, quickly start tapping the F2 key continuously. Hopefully, you'll be able to see the BIOS screen.

Note: If your system is windows 7, you can also try tapping the F8 key - Advance Boot Options)

2 more replies
Answer Match 87.78%

Hi, I had a GPU fail in my Dell Vostro 1500 laptop. The card that failed was an NVIDIA GeForce 8400 GS. The Vostro laptop actually can accept an NVIDIA 8600 GT card too. So I ordered the replacement part from Dell for the 8600 and they shipped me a refurbished unit.
The surgery to put in the new card took all night for hack like to do. I did not look carefully at the refurbished unit they shipped me as I was nervous handling the card (that I might break it).
But when I turned on the laptop after the installation, I did not get a pause at the BIOS saying “I see new hardware” like I did when I upgraded the RAM.
After the computer booted up I uninstalled the 8400 driver and then installed the 8600 driver. There was a snag at it’s possible that Windows automatically reinstalled the 8400 driver during one the required reboots but I KNOW that I wrote the 8600 driver over top at least (I had hoped to do a clean uninstall then reinstall but Windows tried to grab a driver for me).
So now when I right click on computers, properties device manager it shows the video as still the 8400 card. The 8400 card I removed has a sticker on it that says KU907 on it. The invoice for the 8600 that Dell sent for the 8600 says KU907 on it too.
I think I was sent the wrong part from Dell (I paid a higher price for the 8600 GPU) . Is it possible that a legacy driver is making the Vostro think it has the 8400 when the part IS an 8600. Or when I go to the Device Manager, does the computer physically c... Read more

More replies
Answer Match 87.36%

I've dell laptop model already mentioned.I want to change bios splash screen as it is really annoying (screen shot attached).Any way I can do so with ease?

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Answer Match 87.36%

when I power on my xps2720, the round dell logo appears on the screen, but nothing else happens. pressing f2 does not open bios and the system does not boot. it just does nothing.
there is the dell support disk in the drive. and i cannot get it out, because the pc does not boot and the bios does not start, no matter how long/often I press the f2-key.
what can i do to get at least to bios again.

A:xps27 powerup dell logo, no boot, no bios

Hi Brosoft
Thanks for writing to us.
When did the issue start? Was there any hardware or software changes done recently?
Please remove the power cable and then remove memory modules and then try with one at a time.
manual can be found on a product==enter that tag#--submit--manuals.
Are you using a wired or a wireless keyboard. If you are trying a wireless then if possible try a wired keyboard as well and check if the system is loading the BIOS.
Do provide us the system tag# and also confirm the name the system is registered under. Let us
know the contact number and email address.

3 more replies
Answer Match 86.52%

Dell Vostro 3700 Laptop running Windows 7 64-bit, Service Tag 4QD3ZM1.

NVidia identifies the display controller as GeForce GT 330M and gives the following message; but, there are no display drivers offered by Dell for this system, at least not by model or service tag numbers.
Installed DriverRecommended
UpdateGeForce GT 330M--The manufacturer of this system requires that you download the driver for your GPU from their support site.

The GeForce M series and GeForce Go series notebook GPUs use drivers that have been customized by the notebook manufacturers to support hot key functions, power management functions, lid close and suspend/resume behavior. NVIDIA has worked with some notebook manufacturers to provide notebook-specific driver updates, however, most notebook driver updates must come from the notebook manufacturer. Additionally, the desktop GeForce graphics drivers will not install on Geforce M series and Quadro M series notebook GPU's.Click to expand...

A:Solved: Dell Vostro 3700 needs drivers not available from Dell

14 more replies
Answer Match 86.52%

I bought my Dell Vostro 3800 ST almost 2 years ago, sadly I didn't really do my research before I bought it, and it turns out, card that came with it wasn't really great for gaming and it's nearing the end of it's life.
So I'm planning to buy proper card, but my tower is waaay to slim to fit in it comfortably.
So my question is, will I be able to take my motherboard to another, non-Dell case? If so, what type of case would be good? I did try to find online, what type of motherboard it is, but if there's an answer to that question, I can't find or understand it.
I'd be grateful for any help provided :)

A:Will my motherboard from Dell Vostro 3800 ST fit into non-Dell case?

It's more or less a micro-ATX board so it will likely fit a standard case.  That said, wiring the power switch, hard drive LEDs, etc. will be difficult - they're not standard and it may be a lot of trial and error to make work.

1 more replies
Answer Match 86.52%

hello i would like to know if can do a case transfer on a dell inspiron 660s to a vostro 200 case, i have been looking all over but it seems that they both have the same form factor Micro-Atx so i wanted to know before i try and attempt it or spend the money on it.

A:Dell inspiron 660S to dell Vostro 200 case

Hi zixzen,
Thank you for writing to Dell Community Forum.
You can access the manual of both the system on our Dell Support site, which will give you the dimensions for the case.
If you have any other query, please private message us the service tag of the system along with your email id.

1 more replies
Answer Match 84.84%

My Vostro 230 HD crashed I got a new drive installed it but when I boot the pc and tell it in the boot startup to boot from dvd it says no boot device. I used another dvd from a vostro 230 and same results. Does the Dell system restore dvd boot? If not how do I restore the system if so what am I doing wrong?
Thanks for any ideas.

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Answer Match 84.84%

whenever i switch on my dell studio 1737 laptop it wont go past the dell logo stage.
any help out there on how to fix the problem?
at the moment i am running a diagnostics test and seems like most devices are passing the test.

A:dell studio 1737 laptop wont boot past dell logo

It could be any number of things but my first 2 guesses are possibly the hard drive or might want to take it somewhere so that you will get a correct diagnosis.

3 more replies
Answer Match 84.84%

Hi, my dell xps 9333 won't turn on. LED and keyword backlight switch on for a moment (less than a second) and then everything turns off. I tried to press Fn key while pressing switch on button, but same thing happens. I do not get any acoustic signal. Can you help me?
thanks, Damiano

A:Dell XPS 9333 won't turn on, LED and keyboard light only switches on for a moment, no dell logo

Hi Dagen
Thanks for writing to us.
When did the issue start? Was there any hardware or software changes done recently?
Most of the components are complicated to remove and re-seat in this model.
If the system is under warranty, Please click my DELL-username and write me a private
conversation with the service tag and your contact details(Name, Phone#, Address and Email). If
there is no warranty, then you could contact our team to get a quote for a paid service call -

1 more replies
Answer Match 84.42%

Hi recently my Dell 2330 wont boot up properly. I press the power button and the light comes on the button and i hear the fan. The screen is a brighter black then after a few seconds the screen seems to go off but still power and fan running. Ive spoken to Dell and done all what they asked. Then today out the blue it came on as normal. I went to run a diagnostics test from a link Dell sent me and it asked me to restart the computer. I did and then it  did what it did before and has not come back on since. They have said it could be the motherboard. Any other suggestions ? Thanks

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Answer Match 84.42%

I would like to ask for your assistance because I'm already out of ideas how to resolve this issue. Right after I powered up the laptop, it will get past the DELL logo screen, then it will be completely just black screen. I wouldn't even hear any activity from the CPU fan, HDD and pressing the Caps Lock doesn't lit up the LED. The LED indicators on the side are only displaying the power indicator, but none for HDD, Battery and Wireless.
Here are the steps that I have done so far:
1) Removed the HDD and Battery, then press & hold the power button for at least 45-60 seconds to disperse the internal voltage. Then attach the Battery, but not the HDD.
2) Press and hold Fn and then the Power button, hoping to boot me up to the ePSA Diagnostic Utility
3) Press F2 or F12 while booting up
4) Re-seat the memory and also clean with a dry tissue
These are the procedures that I have done but nothing has changed. It still displays blank screen right after the DELL logo.
I do hope that you could assist me on this. Thank you so much!

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Answer Match 84.42%

Dell N5030: W7 wont start. Dell logo > black screen. How to restore?

Hello friends

Please could you advise me. My friend has asked me to help with her Dell N5030 Inspiron laptop. She has had it for about just over a year now. Dual-core Pentium, 4GB RAM, W7 64bit. She is not computer savvy and I dont know how shes managed to do this but heres the problem:

1. You press the power button
2. The Dell logo appears along with the F2 & F12 options for Setup & Boot Options
3. This is followed by a black screen with a blinking cursor in the upper left. Thats it.

All this happens in the space of 6 seconds (power-up to black screen). Nothing else happens, no Windows logo screen, no Microsoft logo, nothing. Screen stays black with the cursor and the laptop instantly turns off when I press the power button.

My friend was desperate because she had over 740 family photos and some important documents she didnt want to lose. I was able to recover all of those using a Linux Mint live CD so at least shes all smiles for that

Using Mint made me realize that the hardware was working perfectly. The hard drive was good, no mem faults and of course the optical drive was fine. So its something with Windows 7.

Also while using Mint I could clearly see the Dell Recovery Partition. The problem is I dont know how to get the Inspiron to fire it up - because I cannot even get into Safe Mode where the "Repair your computer" option is.

When I pressed F12 al... Read more

A:Dell N5030:W7 wont start. Dell logo + black screen. Factory reset how?

Dell states that the Factory Restore option should be visible on the F8 screen.

3 more replies
Answer Match 84.42%

Prior to this, I was gaming and my screen froze with many blue and white vertical lines across. I held down the power button to restart, but it only loads till the Dell logo with the dots circling then the screen will flicker with some random lines across (see attached image) and then it goes completely black after.

I tried many times to start and in 1 out of 5 tries, sometimes the Dell logo appears with "Please Wait" at the bottom and there are options to Troubleshoot, I am able to enter the Safe Mode with Networking. 
I tried doing a system recovery to an earlier date in Safe Mode and it ran till the part when it had to restart with the Dell logo, the same screen with lines appear again or sometimes just a black screen after the logo.

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Answer Match 84.42%

have dell cut the laptop off from loading as it will only load half way then stops and wont carry on loading to the end

A:my dell inspiron 5160 only loads half way the dell logo come

I doubt Dell have done anything - your computer has developed a fault,Tap F8 key during startup and see if you can see a menu with Safe Mode mentioned. If it is there go for it and let us know if it then boots up. Note that in Safe Mode things will look rather different (large icons etc). If this fault came on recently and you can get into Safe Mode then you could do system restore to a time before the problem came along - type System Restore in search.Always pop back and let us know the outcome - thanks

9 more replies
Answer Match 83.58%

Hi. I have a dell xps 13. I purchased it in nov 2012 and it is running windows 8. It has been working perfectly until yesterday. When I turn it on the dell logo flashes up then it stops. I can see the f12 option in the bottom right and have managed to run diagnostics. It says there are no errors. It's like the laptop is running but I can't see anything on the screen. So frustrating. I tried to log a call but the dell site can't recofnise my service tag.

Please help. Kaisha

A:Dell xps 13 won't boot. Stuck after dell logo flashes up

Hi Kaisha,
It would be upsetting when the system is struck at the Dell logo. Please follow the steps provided below that can resolve the issue:
?Restart the computer and tap on Dell logo .Disable ISRT in the BIOS setup menu by selecting SATA mode and changing it to AHCI. .Save the changes and reboot windows.?Reboot from windows and enter BIOS setup menu again to set SATA mode back to RAID.?Restart Windows again and follow the steps below to Enable Intel Smart Response technology?Launch Intel RST UI from system TrayStep?Click Accelerate icon on top of page then click "Disassociate”?Click on “Select Device” under “Accelerated device” as none.?Select HDD and Acceleration mode to "Enhanced mode"?HDD will now accelerate again.
Also, Install the Microsoft update from the below mentioned link:
On the above link click on “Update for Windows 8 for x64-based Systems (KB2756872)”
Please let me know about the status of the issue.

39 more replies
Answer Match 83.58%

Hi all,
I have just acquired a dell Inspiron 5547 laptop. I believe it originally shipped with Windows 8 but the previous owner has upgraded it to Windows 10. I went into the control panel of Windows 10 and chose the option to remove the previous users data and reset the pc. However mid-way into the reset I received an error saying "there was a problem while resetting your pc" and then gave me a few options I selected "continue, exit and continue to Windows 10" however after this the laptop will not boot. It sits on the dell logo and then goes black then returns to the dell logo. I am unsure of what to do, and when I press F8 I cannot access recovery. Do I need to reinstall Windows 10 from a USB? If I do so how will I activate it as the original Windows 8 product key is not on the back. Thanks

More replies
Answer Match 83.58%


My old Dell Dimension 8400 P4 starts to boot but the screen goes black after the Dell Logo. The power was accidentally shut off on the power strip that the computer is connected to and after I turned the computer back on, this problem occured. I ran a computer diagnostic, I have tried to get to the screen to allow me to boot in safe mode by pushing F8 but when I do that I get a message that the keyboard has an error.

Please help if you can.

Thank you,


More replies
Answer Match 81.9%


The Dell web site says that Dell doesn't support Windows 10 on Dell Vostro 1710.

But just letting people know that it works perfectly well. One driver - the SD card reader driver for O2Micro OZH24, is missing post-installation, but the following link can solve that problem.

Toshiba's M300 O2 Card Reader Controller driver

Also, don't manually install any NVidia Video drivers. Just let windows get its updates.

More replies
Answer Match 81.9%

I'm not able to download windows service pack 2 and I'm not to sure why! Not only that but for service pack 1 the files are huge which I don't think is right. In my control panel, programs and features I have multiple files of microsoft sync framework and microsoft visual C++

A:Dell vostro 3300 - Windows 7 SP2?

Hello Joe,

SP1 advanced is the latest service pack available for download from Microsoft. The rest is all through Windows Updates.

Service Pack and Update Center - Microsoft Windows

Hope this helps,

2 more replies
Answer Match 81.9%

My laptop is dell vostro 3550,i have tried twice to install windows 8 but to no avail. After finishing installing it just load and load without startup.what should i do?

A:Dell vostro cant install windows 8

Welcome to Tech Support Guy

After the installation has completed, you have removed the DVD, so that it may then boot to windows 8, rather than back to the DVD - have you?

Not that you are at this stage but I also notice that Dell have released a BIOS update version A11 to fix a problem on Windows 8
Vostro 3350 bios A11


2 more replies
Answer Match 81.9%

This is my first post on this forum. Thank you for your time and help.

I have the Windows 7 Beta disc and I am trying to create a partition and install it on my Dell Vostro 220 (see my profile for full PC details).

I have 3 partitions:
FAT16 - Primary - 70MB FAT16 - 0xDE (EISA Configuration)
OS (C) - Primary, Active - 152.2GB NTFS (Windows XP Pro)
NTFS (F) - 80.61GB NTFS (Empty)
I am trying to install Windows 7 on partition 3, but the installation is giving me an error: "Windows could not update the computer's boot configuration. Installation cannot proceed."

Here's my procedure:
Insert CD
Boot from CD
Start Installation
"Custom (Advanced)" Installation
Created new partition on unallocated space (currently partition 3 NTFS)
Copying files... OK
Expanding files...
Error: "Windows could not update the computer's boot configuration. Installation cannot proceed."
Restart and boot XP
Software I'm using on XP that may be interfering:
Acronis Disk Director Suite 10.0
ESET Nod32 Antivirus 3.0.650.0
Any ideas on what I can do to fix this error and eventually dual boot XP Pro and Windows 7?

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Answer Match 81.9%

I just got my Dell XPS 13 back from factory repair/service with all functions tested. I was running Windows 10 before, but the Dell repair service re-installed Windows 8.1 during the repair. So I installed Windows 10 (the free version from Microsoft for users of assistive technology) and everything went smoothly. But once I rebooted, the computer is stuck on the Dell logo and will not load the OS. I pressed F12 and ran the Diagnostics, and no error was found. 
What can I do now ?
Thanks !!

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Answer Match 81.9%

My Dell 8300 has no video immediately after the Dell logo appears. The four diagnostic lights at the rear of the pc are green.

A:Dell 8300- No video after Dell logo

6 more replies
Answer Match 81.06%

I have the Dell Inspiron 518 desktop with 64 bit Vista, and attempted to update the BIOS to version 1.0.7 last evening.  I closed all open programs, disabled anti-virus, and ran the BIOS update as administrator.  The update began and asked if I would like to update from version 1.0.5 to 1.0.7, and I clicked on the update button.  The BIOS flash began by deleting the previous BIOS and then attempted to install the new 1.0.7 BIOS but produced an error message similar to "error writing BIOS to block," an the only option was to cancel the update.  I knew I did not have any BIOS installed at that point, but my computer was still operating so I made an additional attempt to re-download the 1.0.7 BIOS and re-install it.  No good, it would not even run now.  There was no turning back and no way to reinstall either the previous BIOS or the new one.  Eventually I tried to restart the computer, and it would not start. 
Dell is sending a tech next week to replace the motherboard on this otherwise great computer that is only about two months old.
DO NOT upgrade the BIOS on a Inspiron 518 with 64 Bit Vista to version 1.0.7.  The upgrade does not work and will kill your motherboard.

A:Dell Inspiron 518 BIOS v1.0.7 64 Bit Vista DO NOT UPGRADE BIOS

No it happened to me too.  Dell is replacing the motherboard under warranty but I was told somewhat firmly not to update the BIOS unless advised by a technican.  In my defense the BIOS update was listed as "recommended" under the download section for this unit on the Dell support website.
I would recommend to avoid two phone calls (over 40 minutes each) to tech support and several days waiting for a new motherboard, not to update the BIOS at this time.
Thankfully it is being covered under warranty.

7 more replies
Answer Match 81.06%

i have a dell vostro 1500 running windows vista and it suddenly began to lock up when booting into windows. it displays the windows logo and then about 7-10 seconds later everything stops and the display freezes w/ the progressing green bar at the bottom. no hard drive activity at that point. i've tried a brand new hard drive and attempting to installing windows 7 on the new (blank) hard drive. the same thing happens but it is a few seconds after the new windows logo comes on screen. again, all activity stops and the screen freezes. any ideas?

A:Dell Vostro 1500 won't load windows

It could be a RAM problem. Can you get into safe mode?

6 more replies
Answer Match 81.06%


I just installed a fresh copy of Windows 10 Pro on my Dell Vostro 1400 laptop. Everything works fine except I can't hear any audio from my speakers. When I plug in the earphones then audio works fine. 
I previously had Windows 8.1 and the speakers worked flawlessly there. Now when I tried to install the it threw an " Error: ExitError:Error=Device Object not present ". I tried uninstalling the current drivers, then reinstalling them but that didnt work. I think if I could get the Sigmatel audio drivers installed then my audio would be back but I wasn't able to fix this error.
If anyone has any ideas how to fix this I would really appreciate it!

A:No Audio Dell Vostro 1400 - Windows 10.

Sorry for late reply -- must have overlooked your post.
MrAudioProblemtried to install the 
That's an XP driver. Win10 is supposed to work with Win7 and 8.1 drivers, so Win10 might not be a good fit with the Vostro 1400. Try the Vista version, Sigmatel R171786. Download the driver package and extract the files (unzip or unpack and make a note of the name of the folder that is created) but cancel the installation process. Go to the folder on the hard drive to which you unpacked the driver files which should bec:\Dell\Drivers\R171786
Find the setup.exe file and right click on it. Select the Properties. Find the compatibility tab and select Vista.
If still no luck then I would advise you to revert to Win8.1.

3 more replies
Answer Match 81.06%

I bought a new Dell Vostro 3900 with Windows 8.1 pro pre-installed last month from Dell. I tried to update to windows 10 but the software crashed my pc. 
I managed to boot up in windows 8.1 again but is now asking for a product key. I cant see one on the pc case and never had an email or any paper work with a product key on it.

\Is there anyway to find out what my product key was, so I can re-enter it to activate windows again?

Thanks in advance,

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Answer Match 81.06%

I m having issue with windows 8 consumer preview, when i installed windows 8 on Dell vostro 3550 it's display goes off. when registry setting start like percentage but when it reach 65% the display goes off.
I tried 3-4 times but having same issue.
Please guide me how to install & what issue with dell vostro?

More replies
Answer Match 81.06%

I have a Dell Vostro 1500 laptop with Windows XP Home Edition. My problem is I was getting runtime errors and the computer was freezing up a lot. I'm broke and got the computer from Circuit World (which is a rent-to-own electronics store for any of you who may not be familiar with it) and they did not provide me with any software, no Recovery discs and no utilities discs either. The laptop has a builtin webcam and of course the basic Dell Utilities are pre-installed. I have a Windows XP Home disc and would like to install it, but I'm not sure how or even if I can. I would also like to be able to use the builtin webcam after reformatting/reconfiguring the computer, but not sure I can do that either. I'm sure I could get help from Dell, but only if I am willing to pay for tech support due to the fact that the warranty on this laptop expired quite some time ago and I don't have a credit card either, but I am sure that I'm intelligent enough to resolve and repair any problems myself if I could just get some professional guidance. So if anyone can help me or at least tell me if I need the utility drivers in order to use the builtin, pre-installed webcam and if I can install Windows XP from my disc (a reminder: this disc did NOT come with the laptop. I have no software for this computer at all), I would really appreciate it! I have yahoo, hotmail and skype messengers if anyone knows how to help me with these problems, has patience and the time and know-how.... Read more

A:Dell Vostro 1500 with Windows XP Home

16 more replies
Answer Match 81.06%

Hi Friends,

I am new to this site. Looking for a solution for a problem I am trying to solve for last two days.

I bought a Dell Vostro 3445 laptop a week back which had linux installed. My wife wanted to use this for her office work and needed Windows 7 to be installed. I installed windows 7 Ultimate on that laptop and it is now not accepting some of the drivers.

I am not able to use wi-fi as the wifi driver is not available on the dell driver site. I call the Dell tech support. The agent tried all sorts of things but still no use. He said that Dell has not released the drivers for this laptop yet. (Released in May 2014 it seems)

Below are the list of drivers showing a yellow bang -

Network Controller
PCI Encryption / Decription Controller
SM Bus controller
Universal Serial bus controller.

I was able to install the Realtech driver for the LAN so I can go online with the internet cable.

Please let me know what information you require got find any solutions for me.

Thanks in advance. Any help would be highly appreciated.


A:Dell Vostro 3445 - Windows 7 Compatibility

hi, is this a vostro 14 3445?
do this for everyone that has a yellow mark.

Open the Device Manager
Right Click on the Device in question
Details Tab

In XP the VEN_ #### and DEV_ #### is located under Device Instance ID
In Vista and Win7 the VEN_ #### and DEV_#### is located under Hardware ID

8 more replies
Answer Match 81.06%

I am thinking of buying Dell Vostro 3546 with linux installed from Amazon. Reason, cheaper price than those which have windows and dos installed. I need windows 7 for my work. Is it possible to format Linux and install windows 7 on Dell Vostro 3546?

A:Do Dell Vostro 3546 support windows 7?

Hi Welcome to Seven Forums ... The Dell Specs are 1.7 GHz Intel Core i3-4005U 4th Gen Processor
4GB RAM 500GB HD .... Should be no problem at all ...

3 more replies
Answer Match 81.06%

Hi All,

I have been getting a number of BSOD errors over the last few months!

I'm at University now and therefore am worried that my PC is going to mess up while I am working so i would appreciate any help!

I have attached the 5 most recent minidump files.

The specs for my PC are:

Processor: Intel Core 2 Duo CPU T5270 @ 1.40GHz
Installed Memory (RAM): 3.00GB
System Type: Windows 7 Professional 64-bit
Display Adapters: Mobile Intel 965 Express Chipset Family

Thanks in advance,

A:BSOD Windows 7 64-bit - Dell Vostro 1500

The minidumps are pointing to a memory fault, but you might want to run a check of the hard drive too

1 more replies
Answer Match 81.06%

it only has usb device, i have windows made in my usb flash it boots up, but before it starts to install, it need some drivers for dvd/cd device (which i dont have) or usb, i have usb driver on seperate flash but it dosnt recognize it or its just a bad driver i dont know. Now it has linux installed, maybe this is the problem. help pls

A:Can't install windows 7 on Dell Vostro v131

This error is caused by a bad installer. Confirm your ISO or download another to be sure, write to flash stick using Universal USB Installer with Win7 in dropdown menu. Boot under USB, Removable or HD's using one-time BIOS Boot Menu key, with HD set to boot first in BIOS setup.

7 more replies
Answer Match 81.06%

Hi There,

I have a few Dell Vostro Machines that contain 2 Disks. The primary OS disk being an SSD, and the secondary being a HDD. These are both activated within the bios and are readable/writeable through windows. 

I am facing only issues when installing anniversary updates it seems. Once I update the machine with the AU updates and reboot, we get errors such as " operating system not found", "utility partition not found".

Upon inspection using testdisk, the MBR is completely gone. It contains no data, no partition tables exist either. I fix it with the following:

I firstly use testdisk to find all the partitions and write them into the partition table. 

Then I boot into a windows ISO and run bootrec.

>_bootrec /fixboot>_bootrec /fixmbr>_bootrec /scanos>_bootrec /rebuildbcd>_bootsect /nt60 all /force
Now this will temporarily fix the issue, until we reboot again at some point, then I need to go through the whole process again.

One way that I'm fixing this is to disable the Updates completely and removing the AU updates. This works fine, rebooting doesn't cause any more MBR boot failures. Upon allowing the updates to come back through, the MBR will be trashed once more.

It seems to be these 1 or both of these 2 updates that are causing it KB3176936 / KB3189866.

Do you have any suggestions? I'm pulling my hair out. I've tried a clean install, which didn't work, the same issue occurred.

More replies
Answer Match 80.22%

Hi there!

BSOD occurs when system goes into sleep mode and I log back to Windows.

I've followed the instructions to give you the info you need from here.

Here some basic system informations (which I know =):

? OS: Windows 7 Ultimate x86 full retail version
? What was original installed OS on system: Windows XP (where
? Age of OS installation: 3 months
? CPU: Intel Core 2 Duo - T7250 @ 2GHz
? Video Card: Intel Mobile 965 Express Chipset Family

Hope you can help me with this issue, please! Because it's driving me crazy! =)

Thanks in advance!


A:Windows 7 BSOD on sleep - Dell Vostro 1500

Due to the presence of NTFS.sys in the stack text, and the possibility that malfunctioning memory can cause STOP 0xBE errors (more info here: )
I would start with these bootable hardware diagnostics:


H/W Diagnostics:
Please start by running these bootable hardware diagnostics: (read the details at the link) (read the details at the link)

There may be issues with your Avira antivirus. Please uninstall/reinstall the program.

More to follow....

10 more replies
Answer Match 80.22%

hi all
i am sorry if it is the wrong place for this question

while i am installing windows 7 on my dell vostro laptop it asks me :
where do you want to install windows ?
and the box is empty no drives are exist !
and there are two selections refresh , load driver
when i click refresh nothing happens
when i click load driver
recive this window " to install the device driver needed to access your hard drive , insert the installtion media contaninig the driver files, and then click OK.
note: the installtion media can be a floppy disk, CD,DVD, or a USB flash drive. "
and there are 3 selection cancel , ok , browse i tap brows and choose " CD Drive (D windows 7 full 32/64bits the tap ok
and i recive this " No device drivers were found.make sure that the installation media contains the correct drivers, and the click OK.

so what kind of this problem is it that the Hard drive inoperative !!!!

A:Solved: a problem while installing windows 7 on dell vostro !

Check if your computer could detect your hard drive in BIOS.
If so, try to boot up from a WindowsXP CD and run command prompt, then format your HDD.
Make sure you have a copy from all your data somewhere else, so that format will erase all your data.

1 more replies
Answer Match 80.22%

I've just installed windows 7 (64 bit) on my dell vostro 1500. Everything works fine but there are 2 slight problems that are annoying me.

1. It seems like the fan is always on. What driver controls this? (so that I can get the appropriate driver or is it the BIOS that controls the fan?)

2. Also, the hard drive accesses some data for a split second every 10 seconds or so. It does this all the time even when idle or on the logon screen. Any idea why this happens?


A:Problems with Dell vostro 1500 after upgrading to windows 7

7 more replies
Answer Match 80.22%

Happened once a month ago, thought it was power outage; twice last week, three times TODAY.

its a Dell Vostro 400 that was new in 2008, running Windows XP; I've been on line in my email when this has happened, but I am a writer and spend a lot of time in my word processor -

computer dying?
should I have a computer repair person come in and check it out?

A:Dell Vostro 400 running windows xp shuts off randomly

You shouldn't double post threads.

Stick with the one.

3 more replies
Answer Match 80.22%

Recenty I install Windows 8 to my laptop (Dell Vostro 3300). But When I plug in the adapter, it just a few seconds to charge and back to  not charging anymore. even when I shutdown and plug in, it still wont charge.
I already try to uninstall the ACPI driver and unplug, restart and plug in again. in fact, I already try all options that show when I google it.
I try to switch with other batterie and adapter from my friend with same version of my laptop, but  still it wont charge. please help me to solved this. thank you.

A:Dell Vostro 3300 in Windows 8 Not Charging When Plug In

Are you using an original Dell adapter? Is the adapter frayed? When you plug in the adapter to the system, does the adapter stay in firm or does it fall off easily? Is there any charge on the battery available?
If the battery charge is more than 10% - then update the BIOS - 
Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point.
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
If there is no warranty, then you could contact our team to get a quote for a paid service call -
Write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Keep us updated.

1 more replies
Answer Match 80.22%

Hi there I have a dell vostro 1520 that I bought 2nd hand about 2 months ago. Has run seamlessly until a couple of days ago when it began running ridiculously slow and took minutes just to load icons on the control panel screen and each program I would open would say not responding. And that windows is missing files and suggesting that I should check settings in sound and audio and something about the region setting. I couldn't find the problem and tried restarting the laptop. Only now it only goes thru the dell startup screen where it says press f12 boot options then goes to a blank screen which it stays on forever. I have put the windows disk in and reinstalled it but now it still goes to the blank screen after asking which windows to load up. Oh and before I reinstalled windows and tried to boot up it said it is missing files or it's not meant to run windows on this on this computer or something to that effect. Checking memory is coming up with no probs. and I tried system restore to a previous date but it says there is no previous image to restore too. I don't know what to do now!

A:Dell vostro 1520 failing to load windows

run a check of your harddrive........... go to harddrive mfr website d/l the hd diagnostic s/w and burn to disc or thumb drive

3 more replies
Answer Match 80.22%

Hey Tech Guy... Please help!

I rehabed a Dell Vostro 260 computer from work by re-installing Windows 7 Pro over the work stuff with the Dell OS disk. Next, I loaded all the necessary drivers from the Dell web site (network, sound, etc). Everything was working perfectly. Next, after all the dust settled, I upgraded to Windows 10 Pro and tried re-installing the Dell drivers again. Well, everything works great, except there is no sound. The sound driver (Conexant HD Audio) keeps failing when I run the Dell driver software. I tried deleting the existing sound drivers in Device Manager, deleting the driver folder (dell/drivers) after uninstalling the program through control panel. Please help! What can I do?

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Answer Match 80.22%

Hello guys,

Please help me. Wifi goes off frequently, need to restart , updated drivers.

OS - Windows7 64bit
Dell Vostro 1015

A:Wifi goes off frequently. Windows 7. Dell Vostro 1015.

Hi Welcome to Seven Forums ... Which Drivers have you updated ?...
Where did you update the Drivers from ? ....
Have you updated the Chipset Driver ? ...
Which OS are you using ? ...

2 more replies
Answer Match 80.22%

i am running A03 on my c640. i plan to upgrade the ram soon. i need to update to version A10. my bios is set with an admin password. do i need this password to update the bios/upgrade ram?

i need this answer so i can then formulate the proper plan of action using the fantastic tools on this site.

thanks folks. any help is much, much, much appreciated.

A:Dell bios upgrade

You are best to remove the password first
But if you have the ability to boot from a floppy or CD to update your Bios, then it is likely that the password may be removed during the process

To be certain you could download the dst-cd.iso
password: smellyalater
And remove the Administrator password first

3 more replies
Answer Match 79.8%

Hi folks!
That us my problem that is taking me hours..
I have already dowbloaded the 10.6 v, my monitor is Dell 22' and it is working perfectly in my Inspiron 1525(vista 32) but not here in my windows 7 (x64)
Please help me!!

A:I cannot get 1680x1050 with ATI 5470 Radeon - DELL Studio 1558

marcelo0, welcome to the forums.

Which Studio 1558? It comes with one of two displays,

1. 1366x768

2. 1920x1080

Notebookcheck: Review Dell Studio 1558 (HD4570) Notebook

if it is the first, then 1680x1050 isn't going to happen as it is far above the native resolution. If it is the second, why? That would be forcing a 16:10 resolution on a 16:9 display. If it is the second and things are too small, have you tried increasing the DPI settings?

DPI Display Size Settings - Change

9 more replies
Answer Match 79.38%

I have a Dell Vostro 1710,
I installed Windows 7 64 Bit and i'm having trouble finding the right video driver for my NVIDIA 8600 M GS. Dell Support recommends to install the Vista 32 bit video driver. I tried that, but the driver won't install, it says something that my OS isn't Vista. The driver version is this one: v / 24.06.2008 (R189832)
The NVIDIA official driver for 8600 M GS (v 179.48) for Windows 7 64 bits does not offer suport to Dell Vostro laptops and send me to manufacturer for drivers. I installed it anyway, but my system won't even start (I had to restore it).
Please help me with any kind of solution or sugestion.
Thank you.

A:Dell Vostro 1710 NVIDIA video driver for Windows 7 64 bit

Edit your post and remove the tag. That's not allowed on this user to user forum.  You can never use a 32 bit driver with 64 bit windows. You can only use the 32 bit driver with 32 bit windows 7--and sometimes that doesn't even work. Did you allow Windows 7 to find a compatible driver? Is the video card working now?  If it works with win 7, don't change the driver. You should have installed the 32 bit Win 7 for compatibility.

13 more replies
Answer Match 79.38%

Hey all,

So my girlfriends laptop is rather incompetent and decides to not open up any recently installed programs. All older programs that were on the computer work fine. I have tried un/re install of all programs mulitple times, tried system restore quite a few times as well, and nothing seem to work. The laptop has only had one other problem as well, were a CD was stuck in the dvd drive, causing the laptop to constantly try and read the disc.

How can I fix this problem of the programs?

A:Windows Vista home Premium/ Dell vostro 1510

Hi try using a paper clip to open the drive ther is usually a small hole right of the drive that you can insert the straightend paper clip into,which programs are you try to use or install

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Answer Match 79.38%


I have just installed Windows 8 Professional edition alongside Windows 7 Professional, however I cannot use my built in monitor when within the normal mode of Windows 8, Instead I have to use an external monitor (I'm currently using my TV via HDMI), however, in safe mode I can use my built in laptop monitor, or if I disable the intel HD 3000 graphics driver, however I do not want to do this because I would prefer to still be able to use my dual-monitor setup, I have all of the latest drivers for the video devices and still no avail, could someone please help!

Thanks in advance,

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Answer Match 79.38%

I have been using dell Vostro 2420 laptop for the last 2 years. I had windows 8.1 installed in it in the last month. When I was using windows 7 I got occasional display problem with display getting blurred(consisting of close horizontal lines, and picture getting shifted to left side of the screen). According to the instruction from dell, I uninstalled both intel and nvidea display drivers. They got reinstalled automatically after restart. Now I got the display error again. I uninstalled the display drivers. But only nvidea is automatically reinstalled. When I tried to install intel hd graphics driver manually, it shows that "the computer does not meet the minimum requirements for the installation to complete". What to do? Please help.

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Answer Match 79.38%

I've installed Windows 7 Enterprise on my Dell Vostro 3360, and want to install fingerprint driver. Also I've installed Validity Sensor driver from here. And I still cant use my Fingerprint sensor. Please suggest me what am I doing wrong. 

A:Fingerprint scanner dell vostro 3360 not working under Windows 7

Hello Vgalav,
Have you tried these steps?
(1) Update the Bios. 
(2) Enable biometric support:  BIOS > System Configuration > Biometric Device Option > enable
(3) Clean the fingerprint reader with a soft cloth, dampened with an ammonia-based glass cleaner.
(4) If the problem is not resolved, check to see if the Fingerprint Reader is detected in Device Manager.  If not, reinstall the drivers.
(5) If the drivers do not resolve the problem, repair/reinstall the operating system.
(6) If reinstalling the operating system doesn't resolve the problem, the finger print reader may need to be replaced.
I hope this helps to resolve the problem for you,~Maureen#Iwork4Dell

2 more replies
Answer Match 79.38%

I have upgrade to windows 10, and I need to update my Graphics Card.
I have Dell Vostro 3450.
Thank you,

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Answer Match 79.38%


I have a Dell laptop, model Vostro A860. OS is Windows 7 Ultimate. Since few weeks ago, suddenly, touch pad stopped working. By connecting an external USB mouse, everything works fine.
Last week, I discovered that on battery mode the touch pad is working fine. I did not see this from the beginning since the laptop is used only during evenings and was always on power.
So, finally, my problem appears only if the laptop is connected to the power supply. Again, an external mouse is working on both cases.
I just want to ask you if you detected this problem before and if you discover any solution: change the driver, adjust the power settings,...? Is very strange that on battery mode is ok everything.
I'm not sure that is a Windows problem or something wrong with the HW.

Thank you!

A:Touch pad malfunction in Windows 7 Ultimate for Dell Vostro A860

Hi Welcome to Seven Forums .. You have a very unusual problem there .. In a way you are lucky cause at least it works on Battery which is handy if you need to take the Laptop out with you .. Now you could try another Driver .. See the Link below .. May help or not the question is do you want to mess with things or happy enough the way things are .

Dell Vostro A860 - touchpad driver

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Answer Match 79.38%

The WiFi doesn't show or identifies any network available. Those networks can be seen connected in other devices though. The diagnostic setup has to be run on the laptop to get things back to normal. This is a frequent problem being faced by me. It arises any time and there is no fixed duration. The problem can re-arise just 2 minutes after the things have been sorted using diagnostic setup or it might not come for hours altogether. Please help!

Laptop - Dell Vostro 14 3442
OS - Windows 10 (64 bit)

A:WiFi doesn't show any network in Dell Vostro 14 - Windows 10

try re-installing the driver

also try

Uninstall and allow windows to re-install the adapter and Driver

Goto the Device Manager ( ) > Network Adapters > click on the [+] to show all the adapters

right click on the adapter and from the menu

remove/uninstall the adapter

Now restart the pc and allow windows to detect new hardware and re install the adapter and the driver


1 more replies
Answer Match 78.54%

I installed on my Dell Vostro 3550 laptop to the vga diver load the screen off. Restart is not. Who knows help with.

A:Error installing Windows 8 rp black screen Dell Vostro 3550

Originally Posted by koolvanhung

I installed on my Dell Vostro 3550 laptop to the vga diver load the screen off. Restart is not. Who knows help with.

There is an issue with a bunch of dell laptops (Vostro 3550, Inspiron n5110 included) where the laptop display is not detected. All of the new drivers and drivers on this site do not fix the problem. There are a couple of workarounds that you do in the meantime though.

1) Hook up an external monitor. Then you can at least use the laptop (only with the external monitor though).
2) Disable the Display adapter under computer properties. Screen shuts off after boot animation - Microsoft Answers (this will only allow a low resolution and no graphic acceleration.)

I hope they fix this soon as it is tough to develop for an OS that I can't even use.

2 more replies
Answer Match 78.54%

I have dell vostro 3500, and have been infected by windows 7 security 2011 trojan I cannot get rid of it won't let me download any virus scanner and my pc trend does not remove it. Also how do i boot the laptop into safe mode?

A:[SOLVED] windows 7 security 2011, win 7 home, dell vostro 3500

correction, the virus is win 7 security 2011

2 more replies
Answer Match 78.54%

Hi All,

So I have a little bit of a problem that I've tried to fix myself but got nowhere. I was given a Dell Vostro 220 running Windows 7 Enterprise (I assume 64bit) that has university settings all over it. Basically, I can't log in because I would need a university account and would have to be connected to the university server.

That's really all I can get out of this computer. I'd really like to be able to log in and just use it, but I can't because of the Enterprise settings.

So, if anyone has any ideas, I'd really appreciate a hand.

Thank you!

A:Restoring Dell Vostro running Windows 7 Enterprise to factory settings

Hmm, that is a bit of a problem. Unfortunately the Win7 Enterprise download was closed. So you cannot get an iso. Unless you have a recovery partition on the PC, it will be difficult. With a recovery partition it would be easy.

1 more replies
Answer Match 78.54%

Hi everyone. I am using a Dell Vostro laptop V131 and it keeps encountering intermittent BSOD with 0x7F. Initially no error on the hardware when I ran the built-in Dell diagnostic tool. System is currently running on Windows 7 32 bit Professional. I can see there are 1 file inside the C:\Windows\minidump folder and memory.dmp inside the C:\Windows folder. Using Win 7 debugging tools, here are the result of the memory.dmp found in the C:\Windows folder. The memory.dmp date created 10/11/2014 11:31AM, date modified 11/11/2014 11:00AM

Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.


FAULTING_MODULE: 82e11000 nt





LAST_CONTROL_TRANSFER: from 00000000 to 82e50a9c

00000000 00000000 00000000 00000000 00000000 nt!Kei386EoiHelper+0x17d4


82e50a9c ebee jmp nt!Kei386EoiHelper+0x17c4 (82e50a8c)


SYMBOL_NAME: nt!Kei386EoiHelper+17d4


IMAGE_NAME: ntkrpamp.exe


Followup: MachineOwner

Meanwhile, inside the C:\Windows\Minidump folder, got 1 file labelled with 111014-28438-01.dmp. The file date created and modified was 10/11/201... Read more

A:Windows 7 32 encountering BSOD 0x7F randomly on a Dell Vostro V131

Make sure your dump logging is enabled.
Click Start, point to Settings, and then click Control Panel.
Double-click System.
Click the Advanced tab, and then click Settings under Startup and Recovery.
Check Write an even to the system log, and Automatically restart.
In the Write debugging information list, click Small memory dump (256k).

Location of Dumps:

1 more replies
Answer Match 78.54%

Dear Tech Guys,

I'm admittedly not great with computers but I'm trying to learn, so here we go:

I'm having trouble connecting to the wireless network in my new home using Windows Vista on a Dell Vostro 1400. Confounding factors:

1) My roommates are connecting without any problems
2) The computer will connect occasionally, but just as frequently disconnects so I'm using internet through the wireless in frustrating 5 minute intervals and I never know when it will decide to shut off or on again. It is incredibly spotty.

My boyfriend tried to fix it a few days ago and I'm not sure what he did or if it affected anything, but for the past few days the wireless hasn't connected at all, even for a few minutes like it was before.

3) The network sharing center shows me as being connected and getting great signal but it's clearly not. I tried all of the options it has given me---resetting network adapters, restarting the computer on multiple occasions, but it still gives the same feedback that "there is still a problem" basically.

I tried walking through some of this:
and from what I can tell, everything LOOKS fine. In the past I have connected to other wireless networks without issue, though things on my computer may have changed since then...but I doubt it.
I'm not sure what to do, I have scoured the internet but to no avail. Can anyone h... Read more

A:Wireless connectivity problems: Windows Vista on a Dell vostro 1400

We need to have information please.

- Make and Exact model of Router, Modem or router/modem combination
- can you connect using a cable rather than wireless to the router - just to see if that works OK
- The other machines working without any issues - correct
- Do you have a Firewall - if so it may be blocking access - what firewall / security program do you have ?
- If using wireless, do you have Encryption - if so, Remove any wireless encryption from the router, and try to connect - post back results
- Most laptops have a wireless switch - some a physical switch other use a combination of the FN key + one of the F key to toggle on/off - make sure this is on

Please post back the results from below - you may need to copy into notepad and save on your PC and then copy to a working PC to post here

{Device Manager}
Post back the results in device manager
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X
{ipconfig /all}
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following i... Read more

1 more replies