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Dell Help & Support not work in Win 10

Q: Dell Help & Support not work in Win 10

My Store and xbox stopped working. So I clicked on Dell Help. Got message it stopped working but no way to fix. I had seen online that sometimes "store" stopped because of Win 10 updates. I removed the latest update and rebooted. I got back Store and Xbox but not Dell Help. I still says "failed to connect to the service".

A: Dell Help & Support not work in Win 10

It is possible the site was down. Did you try rebooting and trying again to connect? Have you performed any Dell Updates to see if that will resolve the services? If not, try the Dell Updates..

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After having been in touch with Dell support for nearly three months, I decided to recount my experiences here, mainly to provide insights for future Dell customers as to what their rights are, and to provide tips on how to effectively contact tech support.
I hope this guide can be of use for people struggling with their purchase as much as I did (and in fact, continue to).
Anyone having further insight to improve this article is welcome to leave notes here, and I will try to incorporate them in an update if deemed relevant.

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We are Dell resellers and had placed an order for 43 Laptops - Dell Latitude 3560 with Dell on 13th June, 2016. We delivered them to our customer on Friday 17th June, 2016. On Monday 20th June we discovered that all the Laptops are faulty and are not functioning properly. They have not been able to use a single system due to touchpad issues in the entire lot
We have made innumerable calls Dell to resolve the problem, but the team is unable to identify and rectify the problem. 
We have spoken to our partner account manager, regional account manager, Service Specialist and Escalation Team, requesting them to provide us with a solution at the earliest as their work is getting hampered. Our customer has to deploy the same by 1st July however they do not have any Dell Laptops functioning correctly.  
How do we escalate this to the Dell management and get a replacement ASAP

A:Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

Hopefully one of the Dell rep see your post and be able to help. If no one answer your question then I suggest you contact Technical or Customer Support in the link below.

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Answer Match 54.6%

Started about a month ago - pops up over and over and over and over - about every five minutes or less.  I've got a Dell Studio XPS with Windows 7 Professional.  Another forum said to just uninstall Dell Support Center (Support Center Software) - but when I try to uninstall it - THE SAME STUPID WINDOW POPS UP ASKING ME TO INSERT THE SOFTWARE.  I tried doing a Browse and it's looking for DSC20.msi.  I haven't managed to find it yet.  I have at least found \Program Files(x86)\Dell Support Center but there's so many sub-directories...
I shouldn't have to be jumping through so many hoops just to uninstall a program.  This is driving me crazy and I haven't found an answer online yet.

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Answer Match 51.66%

I just swapped out a e5-2603 CPU and installed a e5-1620 CPU in a Precision T5600.  The PC will not boot, and prior to a forced entering to bios setup, it gives a warning/error
"Your dell current power supply does not support the recent configuration changes made .."
My PSU is a 635W - this should be sufficient, yes??
So is the 1620 not compatible with this model?
thanks for any help, david

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Answer Match 51.24%

Yesterday I clean installed the Dell factory image using reset PC. All went well but when I checked Reliability History it showed an unsuccessful application reconfiguration warning for Dell Data Vault when Dell Support Assist was installed. During Dell Support Assist installation there was an earlier successful application installation and reconfiguration of Dell Data Vault (version but that was successfully removed 15 minutes later for Dell Data Vault (version ...this was when the unsuccessful application reconfiguration warning was flagged.At the same time  a successful application removal message for Dell data Vault (version is also shown. Im not sure if that means now that I don't have Dell Data Vault installed.
Is this anything to be concerned about? Im not even sure what Dell Data Vault does. Is there anything I need to do or will it successfully update itself later on?

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 I bought the Laptop Dell about 4 months ago, model : Inspiron, i see a problem with my laptop : the powder coating at the left-lower conner was foamed and the color was darker (original color is silver).I think it is dirty.So i clean it and the paint cover was laptop was urgIy. have contacted to Dell Support center in Vietnam.But i can not image that They said Dell can not make warranty.I ask him Why ??? He explained to me the issue is made by customer. how they can said that! It is so funny.i wonder whether the issue happen with other Laptop Dell ? and How did Dell support his customer ??? 
Now, I feel angry with Dell.and I also understand Why so many people choose Apple's laptop....

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I'm running a Dell E510 with XP Media Center Edition, and I teach College courses online using WebCT. I won't go into an anti-WebCT rant right now, however tempting that is.
Anyway, several major features of WebCT simply won't work on my computer, because they depend on Java.

Most (but not all) Java applets simply won't run on my computer. I click the button for, say, WebCT email, and nothing happens. At all.

I have uninstalled everything Java related and installed the latest Java. My anti-Pop-Up software is disabled. I have done everything short of sacrifice chickens to Satan. Nothing I've found elsewhere on this forum works.

My College tech guys have given up, though one of them whispered in my ear the other day that I'm not the only one with this problem. I could ask WebCT, but that would need a seance.

Anyone got any suggestions, as this is driving me totally nuts and making my job impossible?

A:Java won't work - work Tech Support have despaired

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Would Dell Factory restore DVDS work after Dell replaced the motherboard? I haven't tried it because I have the dell re-installation disk, just wondered if I ever need to get rid of this computer. I am planning on keeping the computer as long as possible. Just for information no activation was required. I didn't have to use the OEM key on the back of the computer.

A:Would Dell Factory restore work after Dell replaced the motherboard?

With dell's the key is intergrated with the os. If they replaced with same motherboard then I do not see why it wouldn't.

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I have a dell computer with Windows XP home. When I recieved my computer, I never recieved my operating system cd. Now, I find that my windows is corrupted and I can't even get into safe mode without a blue screen. I looked up the stop error, and found a microsoft support page with troubleshooting suggestions. Unfortunately, most of them require the use of the Windows XP cd, so I couldn't fix the problem.

I called Dell support, and they told me I am out of warranty. They said that they can only mail me the OS cd if I'm under warranty. I don't understand this because whenever someone buys windows, they have a license to use the OS on a computer. The license allows me to reinstall windows on the same computer. I don't see why a warranty should even be an issue. Am I incorrect? Is my license basically void because my OS is corrupt?

Has anyone heard of this situation? Should I try to go after Dell for that OS cd? The idea that I have to buy a new copy of windows just to reinstall is foreign to me.

A:OS cd and Dell support

No, you are not out of luck. The XP CD, once provided with every Dell, is now available at the time of computer purchase for an additional fee of $10. The CD is irrelevant. If you know someone with a copy of XP Home, you can use their CD.

NOTE: There was most probably a copy of XP on your hard drive and a utility to make your own installation CD, only you didn't know it. If you can still boot to XP, look under All Programs for a Dell provided program. You may still be able to burn a copy of the XP installation CD.

You are licensed to run one instance of XP Home on your Dell computer. When you purchase a copy of XP, you are actually purchasing a product key which give you the right to run Windows XP on one computer (in this case, your Dell).

P.S. - There is a number affixed to your Dell that says "Service Tag." If you ever need to download drivers for your PC, go to Dell's support site and insert that Service Tag number. You will then be directed to the driver downloads for your particular PC.

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Is this the way DELL Support generally works?
I raised a complaint that my under warranty laptop has some issue. Forget about right action, even after a week I am getting lot of emails saying we will call you to diagnose your issue.
I though DELL support will be good from now I will never recommend anyone DELL laptops if my case is not solved soon.

A:DELL Support :P

How did you contact Dell? Are you sure you actually contacted Dell? Many scams are in placed using fake web sites that will be looking to take your money. If you call or do an on-line Chat with Dell, they will help diagnose the problem at that time. If you e-mail, it's going to take more time.
Here is the phone listing:
Here is the Chat Support:

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I upgraded my XPS L701X to windows 10 - I had audio problems so reverted back to windows 7. I still have audio drop outs and stutters. I've given up looking for a fix and want to re-set my laptop to factory config.
I no longer have the original factory disks. How can I get a set of original factory install (windows and Dell drivers etc) that came with my machine in the first place. I had this laptop from new and have it registered with Dell but my warrenty ran out long ago.  I can't seem to find a way to speak to Dell to order a set of disks.any suggestions?

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trying to open dell help and support.exe'  gets this dialogue box -
After a few attempts, Dell Help & Support failed to connect to the service. Do you want to quit?''

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Dell Audio doesn't work on my Dell computers but Realtek does. Why is Dell Audio on my computer if I can't get it to work? It looks like a better program with far more features.

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Would any of you please tell me where to find the proper 64-bit drivers to use on a Dell Inspiron 531S?

The official Dell website does not share drivers for that edition of XP. My computer came with Ubuntu pre-installed. Please help me get the right drivers XP Pro (64-bit).

The only reason why I'm searching for 64-bit drivers for XP is because I have no interest in using Windows Vista or any 32-bit operating systems from Microsoft. Like I mentioned before, the Dell website is not offering the proper drivers I need for this computer and the Windows XP (64-bit).

I've read articles about getting 64-bit drivers to work on that computer, but I haven't found any website that offers the same drivers. I'm basically on my own, according to this Dell expert (see below). That person told me about the drivers without sharing 1 single link to download the 64-bit drivers (or chipset) for XP, which he/she mentioned:
Dell does not support 64 bit in that model and the reason there are no drivers. You are basically "on your own" to try and find suitable drivers.

However, if you installed the Chipset drivers, Windows should either install a generic driver or find suitable drivers.

The correct install sequence is (1) Install Windows (2) Install chipset driver (3) Install Device Drivers.

On Intel systems the chipset drivers define what is on or attached to the motherboard. I assume the AMD drivers do the same thing.Click to expand...

A:Dell site won't help me. How do you get XP Pro (64bit) to work on Dell 531S?

Hi there

The very best database for drivers is . You need to create a free account to gain access.

What the tech suggested was installing enough drivers to get your networking to work and then letting Windows find all the missing drivers automatically using the now working internet by selecting the option "search for drivers automatically" when installing the devices through the add/remove hardware applet in the Control Panel.

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Hello Admin,
My dell stylus pen can't be activated after my Dell Venue 11 Pro device is upgraded to Windows 10.
Please advice me how to solve this problem. Thanks in advance.

A:Dell Stylus Pen can't work on Dell Venue 11 Pro Windows 10

I have the same problem after upgrading to Windows 10. Don't say it's the battery because I have replaced with a new battery and still won't work.
Dell, please provide solution.

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After doing a clean install of my computer about a week ago (Windows XP Home Edition) my Dell speakers won't work at all, in WMP and on websites, such as YouTube. I installed the driver from Dell Support but they still don't work. Everything is plugged in properly and the green light on the right speaker goes on, but no sound at all comes out. NOTHING. I looked around in Audio settings and everything seems to be in place. The speakers aren't muted or anything. Could someone please help me solve this problem? Thanks!

A:Dell Speakers won't work on Dell Dimension B110

Check your connections again. We've all plugged in the PC connection to the wrong port from time to time.
If that's not the problem, uninstall the driver in Device Manager and reinstall.

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Somehow, dell support software was deleted from my Dell 570 Inspiron Windows 7 software. I have tried several times to download but keep getting error messages that there is no software. It was working a week ago until I had to do a system restore. I have searched the net but cannot find an answer to reinstalling. Can anyone help me.

A:dell support center

Closing dup. Please do not start multiple threads on the same topic. Two of us have replied to your other thread. The ball is now in your court.

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Dell has a problem with some Dell Vostro 200 pc's which involves a black screen just after boot. The advised solution from Dell is to set prefetch to only boot rather than boot and applications. Empty the prefetch folder and in effect not use prefetch as it was designed for Windows XP, Is this a legitimate solution for customers experiencing this problem? I always thought prefetch was supposed to "speed things up". Any suggestions about this? Is Dell just blowing the customers off?

The solution provided by Dell is here:

A:Dell Technical Support

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I just finished a two-day marathon that started with McAfee Techmaster and migrated to Microsoft Support.  8 1/2 hours on Sunday, 2 hours today.  The latest Windows 10 Update apparently had some problems, resulting in the disabling of the Start icon, Cortana, Notifications Icon and more.  McAfee could not figure it out apparently, and the first online, chat Microsoft IT support person totally failed after nearly four hours of effort.  Another couple of hours on the phone with another Microsoft IT expert looked like a success until I encountered another glitch this morning with my Outlook Contacts being missing and some kind of restore function returning them but then I could not sign back into the computer.  So, the last person I spoke with resolved that problem, and the laptop seems to be operating normally.
My question is whether or not Dell Support personnel are trained and have access to Microsoft command codes, etc. to remedy Windows 10 problems?  If not, I am beginning to think that a person needs multiple support contracts to handle all the various problems encountered by PCs and Windows Operating Systems - as opposed to Apple.
If I am correct, I would need the following tech support contracts:
Microsoft for Windows 10; Dell for Dell-specific problems; McAfee for security-related problems, and maybe someone else to deal with "all the rest"?
If someone could clarify this issue, it would be appreciated.  I paid for a four-year... Read more

A:Dell Support for Windows 10

Extended warranties are only for Hardware failures, not software. Get software support for the windows 10 operating system from Microsoft. The MS Community forum is a good place to get help from MS and other users.

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Can I change CPU in Pentium to Core I7 ? 
Dell Optiplex 380 Support this CPU?

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Hi all,

You have been very helpful in the past, so just wondered your thoughts on Dell Support 3?

I've started getting pop-ups from Dell offering me this service.

I've gained a bit of insight into it via on-line, but nothing really conclusive.

I'm of the opinion that if it ain't broke, then don't fix it, but i stand to be corrected and Dells package may be fantastic for all i know?

Anyway if anyone can offer advice i would be most gratefull.



A:Dell Support 3, yea or neigh?

If it's free OK, but if you have to pay for it I wouldn't bother, you'll get better support from Tech Support Guy

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I am asking for some input about Dell support. This is in relation to my previous thread on here "Dell Inspiron laptop slow loading" I own a Dell inspiron 15 series 5000 laptop. It frequently it takes a very long time to load web pages and when on a page it sometimes freezes up an sometimes when scrolling it takes a few seconds to move the scroll bar. It is very jerky when it tries to move. I have a intel(R) core(TM) i7-6500 [email protected] 8.00GB RAM 64bit . It is using Windows 10 Home and is a touch screen. It is only a few months old.
I contacted Dell support and they ran a long test and said it was a software problem and they would need a "special Dell tool" to fix it but I would have to pay $198.00 to have this done. I am a bit skeptical as to their intentions. The technician was giving me a hard sell to sign up. Do I need to get this service? has anyone else run into this problem? I took a speed test from Xfinity and another outside site ,Ookla,and speeds were Download 23.1mbps/upload 6.0mbps and 25.1 download/10.62mbps respectfully. Also I have a IMAC using same equipment as this laptop and it's readings were download 37.1Mbps/upload 6.7Mbps and for Ooka download 42.1/upload 12.37Mbps I have installed on my laptop an APP "networx" I ran a speed test with it and it was download 2.44Mbs/ upload 7.33Kbps. Can anyone help ? Thank you for your time.

A:Is Dell Support Legitamate?

"Legitimate" is a tricky term. Is Dell support legal? Yes. Are they malicious? No. Are they in it to make a profit? Of course. Do they often charge exorbitant prices? Absolutely.

Clearly, your computer is no longer under warranty. So you have the option to use Dell support, or take it to a shop. Think of it like you would your car that is no longer under warranty. If you take it in for repairs to the dealer, they too are legitimate and most likely will fix your car right. But it will cost more than if you took it to your local mechanic. The problem with the local mechanic is they may not be legitimate and may not fix it right. And they most likely don't have same experience with your make and model as the dealer does.

As far as your network speeds, I don't really no what your complaint is - or how you are connecting. You need to first look at your service contract with your ISP and see what you are paying for. Unfortunately, they often read something misleading (if not down right, should be illegal, deceptive! ) like, "guaranteed speeds up to xxxMbps".

Have you scanned for malware? Is your computer fully updated?

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Hello folks,
My Dell Studio XPS 1640 won't boot properly. Windows 7 64-bit. It tries to fix itself, can't, and can't identify the problem...Called Dell...they sent me the recovery discs, which I had to pay for. Fair enough, it is out of warranty....then they transfer me no less than EIGHT times, dis-connect me once and THEN tell me it will me more $$$ to tell me how to use the discs! So I am beyond mad that they didn't mention these "additional" charges until I received the discs and called them (like they told me to) to install them. The idea is to install without losing any of my data that is on the machine. I want to boot the machine from the disc, but it won't allow me. I can only select to boot from the hard drive....which is not working! I am an old COBOL programmer, and DOS is but a dim memory. In theory I should get to the command prompt and look for boot.exe? I just can't remember....Can anyone please help before I just give up and make this thing a boat anchor? Many thanks in advance! And I think I am going back to Toshiba after this!


A:Dell support is useless, please help!

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I already registered my Dell inspiron 7459 all in one PC but for some reason in Help and Support, it still tells to register even though I already have.

Does anyone know how to fix this?

(Image of what it looks like is shown below)

A:How to register the Help and Support app that came with my Dell PC?

11tarbas,You can uninstall Dell Foundation Services from your computer by using the Add/Remove Program feature in the Window's Control Panel.On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:Windows Vista/7/8: Click Uninstall a Program.When you find the program Dell Foundation Services, click it, and then do one of the following:Windows Vista/7/8: Click Uninstall.Follow the prompts. A progress bar shows you how long it will take to remove Dell Foundation Services.

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I am returning the Dell described below. Decided to do that on or about Sept.23 and I began applying to Dell for their RMA number. The timing of my ordering and then receiving the Dell was an almost impossible time. I am blessed with the C.O.P.D. disease and a head cold began to make it's presence known---and how it did!! Still have it and you never want the combination of these two "killers" to hit you together. I began to have my anxiety depleted when I could not get in touch with Dell; or rather no contact with any sympathetic soul and in fact, it was pretty much just the opposite. Support in India is strictly for no one. Well, they got my Scotch/Irish anger burning and I didn't give up---it was like not being able to contact anyone at Dell Support. I really and truly felt helpless; it was like no one was home.
Dell kept saying that I had 21 days to return the computer and I had among the several items in the computer box this one page of printed info with Dell logo in several places so I scanned it and sent it attached to one of my many emails to anyone at Dell I could find a name for. Today, I got my answer. Who ever approved it said he(?) was making an exception and gave his approval. Don't really see how an exception was made when the "letter" I scanned and sent to them clearly said 30 days and in which I was well within the boundary. I did threaten Dell with letting PCMag and Smart Computing know about their lack of support and commu... Read more

A:Dell and their lack of support

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I have started to get the following message when starting up:

Dell Support Centre has stoped working, windows will close the program and report if a solution is available.

Nothing happens if I wait for it to close, ditto if I close it myself, I must admit I have never had to use the support centre but wonder what is going on
Vista Home, SP2

A:Dell Support Centre??

Just disable it, if not needed or wanted
Pujutengineered World: How to Disable Dell Support Center Startup

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I've purchased 2x8gb TEAM TED38G1333C9-SBK memory banks and managed to install them but my notebook failed to boot (4 BIOS beeps). After some research I found that this model supports max 8 GB (2x4) unless Sandy Bridge i5 cpu should work fine with 16. After second try the system have been running successfully for one day with 16 GB but then failed to boot again (after hibernation). Has anyone upgraded his dell 3350 to 16 gb (I found few success stories on internet)? Is DELL planning to make BIOS update to fix this issue? Any useful information will be appreciated.

A:Dell 3350 16 GB RAM Support

Could you confirm if the system is Vostro 3350?
Thanks & RegardsManshu S#iworkfordell

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Who uses this program? I uninstall it because I do not use it. Are there any benefits to it? Can you use this program to update the drivers?

A:Dell Support Center?

It's just automated updates for your PC and drivers. It's useful.

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I have a DELL Studio XPS 1640 Laptop running Windows 7 - 64 bits. I am using Firefox instead of Explorer. I cannot run DELL Support Center because it looks for IE and I am not using this software. Anyone know how to fix this problem.

A:DELL Support Center


Did you disable IE or something? Try turning it back on, and see if the problem goes away.

Hope this helps,

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Hi Y'all. I'm back with another family problem. My mom has a Dell computer and yesterday began getting the message Virtual Memory low. I visited her today to see if I could fix it....Discovered when she reboots the "wallpaper" comes up after the log on but not only is she getting the 'VM Low' message she is also getting:

1. "A problem is preventing Windows from accurately checking license for this computer. Error Code 0x800705aa." And

2. "User Init.exe - Application Error - The application failed to initilize properly. (0xc00012d). Check OK to terminate the application." And

3. "Taskmgr.exe - Application error /same message as User Init.exe/".

So I tried for two hours to get assistance at Dell and NEVER got to talk to a person. No icons appear on her desktop and there is no Start button. I F-8'd a bunch. I tried:

1. Tried to take computer back to "last known good configuration"
(no change happened)

2. safe mode
(same wall paper but no icons nor Start button)

Does anyone have any suggestions. I couldn't get into Bio's......not that I'm an expert anyway but my XP hard drive crashed and I found this out by going into bio's.....maybe it's different on DELL!

I think I'll have to just reload her OS. Tell me if this is the right way and if I'm leaving any steps out.

1. Turn off the computer and when it starts to reboot, put in the CD.
2. Hit any key when promp... Read more

A:I NEED A Dell Support EXPERT

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hello i heard Wan n bluetooth consume lot of battery.
that's why i disabled those drives
after that dell support center warn that disabling device affect the system
does it true ?

another offtopic issue
does it's urgent to update my win7 os.
does updating os slow down pc ?

thanks in advanced bro

A:about dell support center

Disabling Services does nothing to conserve energy unless you have a ruwaway Process that is hogging your CPU which requires troubleshooting in other ways.

You should keep Win7 fully updated for best security and performance. Optional Updates will help keep your drivers current and can also be trusted and useful.

Use the Win7 firewall with a free lightweight AV like Microsoft Security Essentials or Avast 6.

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The Irish and UK Dell support website is down. When logging in with my product code I get:

Error: 500 Server Error
Application Init Error. We are unable to display the requested page.

This has been like this for the last week.

A:Dell Support website down

Hi,We’re listening. We did check and the website is loading now. There might have been a temporary outage due to maintenance. We request you try accessing the website now. You can also try a different browser.

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can't access help and support from start menu or browser and receive error message (windows can not open help and support because a system service is not running. to fix this problem, start the service named "help and support'). i tried using my dimension resourse cd to no end. what am i missing ?

A:Dell Help And Support Center

Start, RUN, type Services.msc and hit enter.
look for the "help and support" service and start it. see if that helps.

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I have XP Home installed, and after running a couple programs I downloaded from PC World to clean up my system and registry, the Help and Support feature of XP no longer works no matter how I try and access it.

Any advice on how to get it working again?


A:XP Help & Support does not work

One thing I could think of to try first would be to press start, run, and then enter "services.msc". Press enter. See if "Help and Support" is "Automatic" under the "Startup Type" column. If it is "Disabled", this may be the problem. The description for Help and Support in the services screen is "Enables Help and Support Center to run on this computer. If this service is stopped, Help and Support Center will be unavailable....".

Hope this helps....

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Answer Match 44.94%

I have tried several "click and fix" fixes found online with out any success. I have confirmed that help and support is enabled and automatic. Help and support not working means help in other programs does not work. I need help but if help and support doesn't do anything ...well, you get the idea.

A:xp help and support does not work

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Im looking to add the pixelview play tv pro pci card to my dell desktop computer but i have heard that dell computers will tend to not support upgrades and other enhancements that are not a dell product. I was hoping to know if this problem had occurred with anyone else and if someone has already installed this product on their dell desktop.

- Please refrain from double posting

A:do dell computers support this hardware

Well, Dell will not support it, but by this I mean if you call Tech support they might try to blame that card for whatever problem you have. Other than that, it will probably be fine unless you maxed the system out on options when you bought it.

Your specs in profile are a bit vague, if you'd post your specs or your service tag, I can tell you for sure whether your system would be able to support it as far as power requirements and such.

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Niece just brought me her Dell inspirion 6000 which "was working great and then is just went crazy!"
Turn on and boots right up to where the desktop would show, then BSOD, X0000051 (?), which googles to "bad registry." Resolution would be much easier if the cd/dvd worked, but it hasn't since the rest of the machine dumped out. I see 3 scenarios and I'll try to make them brief. Assistance greatly appreciated!
1.) I don't think the registry is bad, I think it is showing bad registry because a file it accesses is bad. The hang-up always occurs at the same place (duh!) If I boot in safe mode, the previous 35-40 items prior to lock-up are always the same, which leads me to believe there is a master list which tells loader what to load and when. That would be nice to know since the listing I get from safe boot is the files which have loaded, not the one failing to load. In other words, I see "a"-"r" on the screen as sucessfully loaded, implying "s" is the object causing the problem. Where is the list to tell me the name of "s" so I can fix or delete it?
2.) This Dell is about 4-1/2 years old. According to Dell's site, that aged Inspirions have recovery partitions which contain iso's of the original configuration of XP and are supported by a Symantic "Ghost-like" restore device. With a partition manager I can see a partition which contains Dell drivers and programs. There is another partition with a couple... Read more

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Answer Match 44.52%

I have purchased Dell Inspiron 3 years ago and the warranty is over.
I have purchased it with Windows 7 and I have a valid product activation key for windows.
Windows started crushing every time. so I want to re-install windows 7 (home premium oa).

I have called Dell support in Israel, and they said that since the warranty is over, they cannot supply me with a link to download Windows, and that there is nothing they can do and that I should call Microsoft.
So , I have called Microsoft and they told me that Dell did not purchased support for the Windows they distributed to me. so they can'y help me.
I don't need any support, I just need the ISO file for Windows 7 home premium OA.
What should I do ?
I don't think I will buy Dell anymore if this is how they behave after the warranty is over...


A:Dell Israel Support is not efficient

Dell doesn't offer Windows 7 ISOs for download - you may want to consider upgrading to Windows 10.  You can still do so at this point.

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Answer Match 44.52%

Hi, Sorry if Ive posted on the wrong forum but laptops looked like the closest option. Yesterday I clean installed the Dell factory image using reset PC.
All went well but when I checked Reliability History it showed an unsuccessful application reconfiguration warning for Dell Data Vault when Dell Support Assist was installed. During Dell Support Assist installation there was an earlier successful application installation and reconfiguration of Dell Data Vault (version but that was successfully removed 15 minutes later for Dell Data Vault (version ...this was when the unsuccessful application reconfiguration warning was flagged.At the same time  a successful application removal message for Dell data Vault (version is also shown. Im not sure if that means now that I don't have Dell Data Vault installed.
Is this anything to be concerned about? Im not even sure what Dell Data Vault does. Is there anything I need to do or will it successfully update itself later on?

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So I have a Dell Optiplex 780 SFF Desktop and I've been wanting to upgrade the crummy Core 2 Duo it has in it, to a Core 2 Quad or do a LGA 771 to 775 mod on it, but I have no idea what the maximum CPU it could support would be. It's motherboard model is 03NVJ6 and a Q95/Q93 chip set and it supports DDR3 Memory, would I be able to put some form of LGA 775 or 771 quad core in it?

A:Dell Optiplex 780 SFF Motherboard CPU Support

Hello Poke109
Thanks for reaching out to us.
Your post is blank, do you want to know what processors are supported by optiplex 780sff?
Please provide us your system tag#, email address and name via private message to help you further.
await your response.

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Tech Support Guy System Info Utility version
OS Version: xp sp3
Processor: dell
Processor Count: 2
RAM: 2 gb
Graphics Card: sigmatel
Hard Drives: 1 225 gb
Antivirus: avast

I am downloading dell support center. It downloads as aulauncher,exe. with the dell wrench icon When I launch it it tries to install microsoft .net framework 3.5 and not dell support center

A:dell support center aulauncher

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* Read Computers tested for upgrade to Windows 10* Read How do I know if my computer qualifies for the Windows 10 upgrade

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Hi i have a HELL (yes i did it on purpose) dimension e310 and im trying to reformat it...

i popped the windows media center reinstallation disk in the drive...and tried to boot to the cdrom...but it wont boot to the i thought the cd-rom was messed took my cd-rom drive from another computer that i kno is working...but still no luck...any suggestions?

A:DELL E310 Reformatting support...

its also saying "selected boot device not available"

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Hi There
Does dell have an online chat to technician service in Zimbabwe struggling to find it. It really *** even if you have an international warranty what a waste of money. Compared to online assistance to microsoft dell *** really.

If any one knows how I can start a chat with a technicain from zimbabwe please advise thanks, failing to access this from here in Zimbabwe

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Does the Dell T7910 support M.2 PCIe 3.0 x4 SSD?
Does it have a M.2 port?
Specifically I'm looking to add this: SAMSUNG 950 PRO M.2 512GB PCI-Express 3.0 x4 Internal Solid State Drive (SSD) MZ-V5P512BW
I also have a quadro video card in my configuration, will that cause any conflicts due to not enough PCIe lanes or something?

A:Does the Dell T7910 support M.2 PCIe 3.0 x4 SSD?

I have just spent 3 weeks trying to make the Samsung 950 PRO work in my Dell t7910 and after sending the 950 pro to Dell to have them try and figure it out, they have given up and told me it is incompatible.  I also spent many hours on the phone with Samsung and they gave up as well.  Good Luck!

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You guys did a great job!Thanks~cr~

A:Congratulations, Dell Online Support!


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which is the company that works best after sales support for desktops

i change my laptop.......

A:HP, IBM, Dell, Acer: who offers the best support?

Well I Dunno What you mean About Sales Thing or Whatever because I'm only 14 And Spend Money At My Will But I have An HP And I love it Because I Screw Around With My Computer Alot And The Recovery Disks Save My life Tons Of Times. And You Can get the Best deals With It I have A BlueRay Burner And 512MB Graphics Card WithHDMi port And Tons Of Car Readers And A TV Tuner 4Gb Of ram And 750GB Of Room So i think I Got A Pretty Good deal For $1000

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Our apologies. Dell would not contact you in this way. We are aware of the problem and have notified our Dell Fraud team. Please go here and fill out the secure, "Report Phone Scams" form to assist our Fraud Team in finding these scammers.

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My problem with my Inspiron 14R N4110 is: the laptop failed to boot, complaining disk error.  I tried the recovery disk, but it did not help.  The laptop is still in its 1-year hardware warranty. 
I bought the laptop in US and I am in Canada.  Do I have to ship it back to US for repair?  Could Dell Canada repair it for me?
The DELL Tech Support online chat does not work for me, as I am in Canada and I bought my laptop in Staples of NY, US last summer. I tried to call 1-800-847-4096 (Canada tech support number), and after over 40 minutes waiting and 3 helpless agents transfering my calls around, the phone was eventually transferred to a deadend and cut-off.
The worst tech support I ever experienced!!!
I know this forum may not be the best place, but I do not want to waste my time on phone.  Is there a DELLsupport email address for me to contact the tech support by email?

A:Dell Tech Support sucks!

I think you may have to do a International Ownership Transfer Form Don't think it's this form, Dell - Ownership Transfers
Sorry to hear you're having issues. If you click on the blue DELL-Lorna M on the next page start conversation, please provide the following information. Lorna will be able to assist you.
Email Address:Name:Shipping Address:Phone Number:Dell Order Number or Service Tag number:Issues:

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Yesterday I got a call from an unknown number. The caller introduced himself as jack and told me he was from a company contracted by dell to provide software support sand that he had received reports from my computer that the was malware on it and my files were at risk. The call followed the same routine described by others and he asked me to use the run box to show me the problems.
He had my phone number, email and service tag but I was suspicious from the start and when he asked me to run www.remcontrol....... I told him I wanted to confirm his credentials before continuing.
He gave me a phone number which I called and the guy who answered gave me the same story but did nothing to confirm their authenticity.
After this I hung up and did not answer the two subsequent calls. It seems to me that dell has had a security breach that has put customers information in the hands of scammers.
Does anyone have any other info regarding this scam?

A:Dell tech support scam

Hi steveloz, and welcome.
You describe a textbook case of a classic phone scam, in every aspect. You were right to not give them any info or to visit their website.
The aim is to get you to surrender your computer via remote control to the scammers, for their various nefarious purposes. It is so easy these days for scammers to mine various 3rd party databases for your personal info, to lend a sense of legitimacy to their calls, but these calls out of the blue are all scams that have been going on for years.
It bears repeating:
1) No computer (or operating system) vendor can detect problems (including malware) on your computer over the internet. Not Dell, not HP, not Microsoft, not Apple etc.2) No legitimate vendor will cold-call you (phone or email) with such a message.3) Never turn over control of your computer over the internet, unless you have initiated contact with the vendor, using contact info you trust, in order to solve a problem you have identified with their hardware or software, and their tech support recommends this approach. In practice, this will rarely, if ever, be needed.

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I don't know if AMD FX 8320 is compatible with DELL Inspiron 580 motherboard

A:DELL Inspiron 580 motherboard support AMD?

I don't know if AMD FX 8320 is compatible with DELL Inspiron 580 motherboard
No, the Inspiron 580 only supports Intel socket LGA1156 processors, not AMD.
The Inspiron 570 supports AMD processors.

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Am thinking about buying a new desktop pc from Dell, and it comes with Vista Home Premium. But when i was customizing it, there was no option to change it to XP Home or Professional. that sent alarm bells ringing that it's not compatible with XP Pro. Here are the specs :

AMD Athlon 64 X2 Dual Core Processor 5600+
Vista Home Premium
320GB (7200rpm) Serial ATA Hard Drive with 16MB DataBurst? cache
2048mb nvidia Geforce 8600GT Graphics Card
16x Dvd Rw

apart from contacting dell, which i will try on monday, any opinions on whether its xp pro compatible? my initial thought was that its not a brand new model so it should be compatible...

A:Does Dell Inspiron 531 support XP Professional?

downgrading it from Vista Home to XP Pro will still cost you about $80 or so.

Basically, any computer released nowadays can support Windows XP Pro.

Your best bet would be to contact Dell and ask them for a custom modification.

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Hi I have just bought a XPS 13 build 9360 and a UP2715K monitor, I can get it to work at 4K but not 5K, I am using the thunderbolt connection and I have an adapter for this to 2 DP ports

Anyone any help

A:Dell XPS 13 9360 does it support 5K resolution

LIkely not.  The only notebooks that have 5K support right now are Macbook Pros -- and only the very newest of them.

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Nobody would Help me downgrade my Dell Inspiron from Win8.1 pro to windows 7 pro.

Is it a useless post? 
well, I purchased Dell Inpiron 3542 with Windows 8.1 Pro OEM
and been using it since half a year or so, and now I want to downgrade to windows 7 Pro because that's faster and more comfortable to me.. check this article, yes its free of cost but just for OEMs,
Now I'm wasting 2 hours of my time already while debating with Microsoft customer support as well as Dell Support on phone again and again. and they just won't cooperate at all, whats the matter? aren't us your legitimate customers, now please some one kind enough there to help?
I'l send Express Code or Service Tag in private message, just some one please help me out.


A:Is Dell Customer Support so careless to me?

You are absolutely correct that your purchase of Windows 8.1 Pro pre installed on your Dell computer gives you the right to 'downgrade' to Windows 7 Pro.   The Microsoft artical that you linked to states that quite plainly.  It is a bit surprising that someone could misinterpret that.
But there is no magic wand that makes this downgrade happen.  It requires that you completely wipe your current installation of Windows and reinstall the new version yourself, followed by all the necessary driver, Windows updates, application software, and your data.  A very time consuming undertaking, more so if you do not do it regularly.  
But that Microsoft article also states "Neither Microsoft nor the OEM is obligated to provide media for the downgrade."  In other words you have to obtain the software media yourself (as well as all necessary drivers that are readily available for download from Dell).  The article also details what to do should your new installation of Windows not automatically be activated (call Microsoft about activation as instructed in the Windows Activation dialog - explain that you are downgrading 8.1 Pro to 7 and they will probably ask for your 8.1 activation code from the sticker found on the PC).
I have two suggestions on how you may want to proceed to rid yourself of Windows 8.1.  The simplest is to upgrade for free to Windows 10.  This 'in-place upgrade' can be done directly over your... Read more

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Every time I try to use my Dell Support Center to run a scan I get the message error try again later. I have been using this avenue to scan my computer since 2007 and I have never had trouble accessing it until a month ago.

A:Dell Support Center error

and welcome to the Forum

Have you downloaded the newest version from Dell?

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I have problem with my Dell moltherboard, so it needs to be replaced. My warranty covers only parts, so since I do't want to lose the warranty I need a certified dell technician to install the new motherboard I have. Where in Manhattan can I do that for a reasonable price? I tried BNYTECH, but they said they'll charge 140 dollars for it...

I really appreciate your help!!!!


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Hello, I bought the Dell XPS 9350 Intel core i5 model on Amazon less then a month ago and it worked perfectly until I started noticing a very annoying buzzing coming from the fan with little pressure on the internals. I contacted two different del support reps and they both suggested sending it to the Dell depot. I already shipped it and it is en route but my question is regarding their part replacement. In the notesI requested that they only use brand new parts in my system and not refurbished or used parts. I have a good amount of doubt that they will do that but I am wondering if there is a way I can tell if they put a refurb part in or not? And after reading the horror stories of the depot if my laptop continues to have issues what steps can I take to get a full refund or replacement? (Dell warranty is good for around a year still, Amazon return is not possible anymore)

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I have a Dell Vostro 1500 laptop that when I boot up an error msg pops up saying "Dell Support Center: The feature you are trying to us is on a CD-Rom or other removable disk that is not available. Insert the Dell Support Center Disk and Click OK." Then I press OK and it says" Cannot complete installation because another program is trying to install.
I have tried: Uninstalling the Dell support center program, but it did not uninstall. I used to try to clear it out, but it still did not uninstall. I have old version of Office 2003. Hopefully, you can guide me cause I am unable to install any other software because it says another program is trying to install. Also I can not open attachments on my emails. Any help is appreciated!

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ok I have windows XP On Both Off my computers but my other one has a dell monitor and I've tried to get it to work so many times I got lucky I think twice first time it worked but then I shut it off for the night then I had a hard time to get it to work but I finally did and after that I can't get it to work it keeps saying to set it up through the disc drive I think I haven't turned it on for a bit I'll have to check it,
but can anyone help with what I said?

A:Does A Dell Monitor Work With A Non-Dell Computer?

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I recently bought a cd writer and have found out it was originally meant for a dell computer - mine isn't a dell though.

The writer manual is here -

The machine is just some clone I picked up at a garage sale, it works really well except that the cd writer quit recently. It has an MS- 6738 motherboard and duron processor running Ubuntu 10.04 currently.

Will the dell cd writer work in it? So far I'm having no luck but I'm new at this so I wasn't sure if it was my error or simply not going to happen



A:will a cdrom from a dell machine work in non-dell?

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I'm wanting to know if Windows XP SP2 Support Tools (found here) will work on a machine that has already upgraded to SP3. It seems like it would, but I'm wondering if anyone has any experience or insight into this?

On a similar note, does anyone know where these tools can be found for Win 7 or Vista? I've heard that the ones for Windows Server 2003 will run on Vista, but not sure. And I don't have a machine w/ vista to test it.

There are some tools included in this download that may prove useful when working with users over in the Virus/Malware threads.



A:Will SP2 Support Tools work on SP3?


Since you still are in training, you should stay with only the tools TSF provides/says to use.

I would ask tetonbob or Ried if you think you have found a "new" tool that could help.

I am Vista box, so I can't answer your question. It does specify XP w/SP2


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On (My Account) there is this option of private messages. How do I use tech support guy to send private messages and also receive private messages from business associates or even friends? Can tech support work with other search provides as Yahoo, hotmail and the other message providers?

A:How Do I work With Tech Support Guy

Look up at the top of this screen and click on FAQ and then Rules.

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Windows Xp Professional, SP 2

When I try to use the Help menu in IE6 and I go to HELP>>CONTENTS AND INDEX and then click on any help item in the left pane, it will open the Help article. However, when I then click at the bottom of the page where it says "RELATED ARTICLES", instead of taking me to any articles,I get the dreaded Script error. I have already tried all of the fixes I can find online for debugging script errors and still it persists.

So, tried to access Help articles a different way:

When I again go to Help and Support, this time thru the Start menu for my computer (HP Pavilion a808x) and try to access the "Related Articles" links there, I don't get a script error, instead it does nothing but open another little notebook icon where it says "NOTES" You can click it as many times as you want and it will just open rows of the little NOTE icon without opening any related articles at all.

what could be causing this odd behaviour? It's been doing it for ages and I just now bothered to try and find out why.

BTW, it's not virus related I don't believe, as I have recently been helped by a friendly Bleeping computer HJT team member and we have cleaned and spruced my system within an inch of it's life, ha ha!

Any ideas on why the script error would keep popping up in the IE6 help menu, or why in the HP Help and Support area, the very same problem persists, just no script error this time, only no relate... Read more

A:Help And Support Articles Do Not Work

There could be a lot of issues at hand. The easiest way is :try to do a repair with sfc/scannow and have your XP pro disc ready since it will need to copy those files from the disc. Here is an excellent tutorial on that subject.

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As you can see in subject Help and Support do not work on my computer with Windows xp pro as OS. I used two usually advised ways to fix the problem:
1. Reinstalled Help and Support using pchealth.inf file.
2. Fixed Registry with an utility that MVPS gives.
Nothing helped.
I have a message
Microsoft HTML Help executable has encountered a problem and needs to close and Error signature
AppName: hh.exe AppVer: 5.2.3644.0 ModName: itss.dll

ModVer: 5.2.3644.0 Offset: 0000e438

So I can't read Help. How to fix the problem?

A:[Solved] Help and Support do not work

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let me congratulate first for your excellent job and excellent, useful sit.

I created a shortcut on the desktop with a link to C:\WINDOWS\PCHEALTH\HELPCTR\BINARIES\HELPCTR.EXE and it works. But it still doesn't work from the start menu!
do you have any idea or suggestion please?

I noticed that the ms-its protocol has the following entries in the registry:

@="ms-its: Asychronous Pluggable Protocol Handler"

but I can't find the entries for the hcp protocol.
should I have some entries for hcp?
could it be this the reason for not working properly?

I read in Details
The PCHealth system can be launched in several different ways. It can be
launched via an HTML document rendered in Internet Explorer or Outlook using
the HCP protocol or via DCOM. ...

but my Internet Explorer is inactive when I type hcp://<something>

could I have deregistered or deactivated the use of this protocol?
how to restart?

warm regards

A:please HELP ME soon!!! help and Support (XP pro) doesn't work!!


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All it does is run travelling dots.

A:Contact Support App Does it work for anyone?

Ooh, doesn't that sound so friendly? Hmm, well, now Microsoft doesn't provide linked help and relies on non-MS experts to provide guides to its OS I'm not so optimistic.

So I tried 'Can't boot to login screen'
The first link offered this:

'Abandon hope all ye who enter here' comes to mind.

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Answer Match 44.1%

I got tired of Dell Support Center slowing down my computer and tried to uninstall it. Didn't let me at first. Tried to get to to see if it had a solution. Got Page not found message. Got to a web page that had bleeping as a link. Got Page not found message.In a command window did nslookup Got a not found message. Did nslookup, IP address was returned.Located the Dell Support Center process in Task Manager and clicked End, process stopped, was then able to uninstall Dell Support Center. Did another nslookup of bleeping, got a proper answer. Entered it in URL and got to Bleeping.So, is Dell Support Center blocking access to Bleeping? If so, is it blocking access to anything else?If you want to stop Dell Support Center (this is 2.01 IIR) look for sprtcmd.exe in Task Manager and kill it.

A:Dell Support Center Blocking


Bleeping Computer was experiencing some downtime today. It was out for a good 2 hours earlier. I wouldn't blame any program yet.

Were you having any other issues with it?

With Regards,
The Panda

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Answer Match 44.1%


I'm having problems with my Norton Anti-Virus. It's driving me mad because every couple of minutes, sometimes seconds, its blocking 'unauthorised access'.

In the activity it says 'Unauthorized access blocked (Open Process Token)'

It says the actor is c:\program files\dellsupport\dsagnt.exe

and the target is 'c:\Program Files\Norton AntiVirus\Egine\\ccSvcHst.exe

What's going on? Norton is just constantly churning away in the background and slows things down occassionally - please tell me its a simple case of disabling something and not a horrid virus!!!

I'm completely computer illiterate so answers in simple language please!!

Many Thanks!

A:Norton AntiVirus/Dell Support clash??!!! HELP!!

Get rid of Norton
Get rid of Dell Support
They are both unnecessary and useless pieces of crap

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For those of you looking for missing x64 drivers for your Dell Inspiron 1501 (and possibly other) notebooks, here are two sources that work:

Synaptics Touchpad driver:
Synaptics :: Drivers

Ricoh MMC memory card reader driver:
Ricoh 5-in-1 Card Reader Driver for Microsoft Windows Vista (64-bit)*&



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Answer Match 44.1%

I have a 6 1/2 year old dell xps 600 desktop that still serves my purposes well enough. However, i want to retire it's 19" non-widescreen Ultrasharp monitor in favor of a brand new Dell Ultrasharp, either a 23" or 24". Will my computer support the full resolution, or will I have any unforeseen issues? I don't want the graphics on my screen to be reduced in resolution and thus everything appear larger than they should, that would really defeat the purpose of upgrading. BTW, I am only a light to occasionally moderate gamer, but I do indulge from time to time...mostly, I just surf the web to be honest.

here's my configuration:

Dell XPS600 desktop
Dual core 3.0
2 megs ram
Nvidia GeForce 6800 256 mb graphics card

Anything else? Well, should I pull the trigger on the order or am I missing any special considerations, including ones I forgot to ask about?

A:Will my Dell XPS 600 desktop support this monitor sufficiently?

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Answer Match 44.1%

I recently purchased a Dell 5368 with the Core i5 Processor, Full HD Display, and backllit keyboard directly from Dell, after two sales agents both recommended it for my travel needs. I told them both that having support for an Active Pen or Active Stylus was a non-negotiable requirement of my work. Both assured me this computer would support that.But then, when I tried to order the Active Stylus, the Live Chat agent said, "This won't work with your computer". So, I started trying to find an answer. I really need to be able to write detailed notes on screen and make diagrams, as I am told I can with my 15 7000 Core i7 Full HD. I just wanted a bit smaller unit for the road, but if I can't use an Active Stylus, I don't want the machine.Calls to Dell's apparently incompetent and uncaring Customer Non-Support Line have netted the following responses:
2 agents say the Active Stylus will work.2 agents say it won't
1 Supervisor will not respond to calls to her direct line, or to any emails
Technical Support says, "Unfortunately, we don't know the answer to that, sorry"
One final agent says, "It will work, but only with the 750-AAFJ Stylus. When I informed him that is a Passive Stylus, he asked me, "What's the difference?" and continued to insist that would be great for note-taking and diagrams.Does anyone here know the answer from experience perhaps? It should not be this hard to find out if I can draw and write on the s... Read more

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Answer Match 44.1%

I am trying to enable hyper-v on a Dell xps 15 9550 with Windows 10 pro 64 bit
I turned on all options in BIOS regarding virtualisation that I could find but Windows is still refusing to start hyperv hypervisor and docker claims it is not enabled in BIOS. However, I cannot find any more stuff to enable?
Any ideas?
/ Jon

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Answer Match 44.1%

I bought a used Dell laptop from a reputable vendor, but unfortunately the admin password in the BIOS was set. A week ago I tried asking Dell support if there was a way to remove or access the function.
"Oh yes sir, we can do that!" was their reply. "But you have Business Services, you have to speak with Consumer Services. Here is their number."
The next agent says, "Oh yes, we can do that but you have to speak to the people at Out-of-Warranty Services. Don't worry. This one time service call will be free."
The next agent says, "Oh yes sir. We can do that but you must speak to the Canadian Services group."
The next agent says, "Oh yes sir. We can help you, but you must register online and provide a receipt as proof of purchase, and a picture of your service tag."
I go online, create an account, have my Dell recognized by the website by installing an app, and get the required documents and start all over again.
After going through all the transfers from one agent to another, I find someone that finally seems to be able to help me. I email him the documents. The account that I created seems to be completely inconsequential as they ask me for more registration, and details. We mess around with establishing me as a Dell client for 2 hours (of a day of vacation).
He finally tells me that he has a password that I can use to access the BIOS settings. I reboot and try it, and of course, it doesn't work. Several hours making ph... Read more

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Answer Match 44.1%

I have an Intel 540s series 480gb ssd drive however my Dell Inspiron 3847 wont see it. Dell cant seem to tell me if it is compatible. Would anyone be able to let me know if it is and if so how to enable it.

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Answer Match 44.1%

Driving me INSANE!!  Every forum I read says to Uninstall the Dell Support Software Center to get rid of this window popping up over and over to tell me to insert the support disk.  Started about a month ago - pops up over and over and over and over - about every five minutes or less.  I've got a Dell Studio XPS with Windows 7 Professional.  Another forum said to just uninstall Dell Support Center (Support Center Software) - but when I try to uninstall it - THE SAME STUPID WINDOW POPS UP ASKING ME TO INSERT THE SOFTWARE.  I tried doing a Browse and it's looking for DSC20.msi.  I haven't managed to find it yet.  I have at least found \Program Files(x86)\Dell Support Center but there's so many sub-directories...
I shouldn't have to be jumping through so many hoops just to uninstall a program.  This is driving me crazy and I haven't found an answer online yet.

A:CANNOT uninstall Dell Support Software Center

Oh and BTW - I've already done a search on my entire PC for D*.msi and only two Microsoft installers come up that have nothing to do with this!

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Answer Match 44.1%

Is Dell not going to provide driver support for Dell Studio 1558 Laptop?If YES,   When?If NO,     Why? 

Post edited by natakuc4 (below the line) so the following information is at the top of the first page:
Studio 1558 - Windows 8 64 bit Drivers (unofficial)
Likely this will cover the Studio 1555 also. Post any additions you find on this forum and if anything doesn't work in the list.

A:Dell Studio 1558 Support for Windows 8

I have a Dell Studio 1558 Laptop.
I installed Windows 8 Pro.I'm facing few issues regarding driver compatibility.

Dell 365 Bluetooth driver is not installing; but I can use the Dell wireless bluetooth mouse. In the mouse, scroll isn't working; connection drops and after moving the mouse, it gets connected.  
Synaptics Touchpad driver is installed, Gestures for scroll (Vertical/horizontal) are working, Touchpad icon is shown in notification area; but after double-clicking Touch pad settings is NOT opening; I tried via Control Panel/mouse settings/Dell Touch Pad Settings also.
ST Microelectronics DE351DL Motion Sensor Driver  is NOT working.

Will Dell be releasing Windows 8 drivers for Studio 1558 Laptops?If yes, When?Thanks 

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Answer Match 44.1%

My system is windows vista business. I keep getting a popup window on startup saying" An unhandled exception('Invalid root in registry key"HKEY_LOCAL_MACHINE\SOFTWARE\DELL\HWDiag\SysInfoPath".')occured in sprtcmd.exe[4244]. Is there anyone who can help fix this issue?

Thanks in advance.

A:Dell Support Center program sprtcmd.exe

Try re-installing the program:

If you do not wish to use it, then just uninstall it with Revo -

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Answer Match 44.1%

my machine is dell dimension with windows xp sp2.recently, as advised by dell people, i uninstalled the old 'dell support' and ind installed new 'dell support center'
but on restart i got BSOD and had to restore back.i tried it five times but always with the same result.currently i'm without any means to get help from dell, should i need it.
pl. help

A:BSOD after installing 'dell support center'

The BSOD error message in its entirety would be a good thing and one thought on this and this might solve the problem quicker, since Dell tech support told you to upgrade to the new help center and it went south I am only suggesting this because I have worked in tech support before (not with Dell) I would contact Dell tech support and have the BSOD error message ready for them. The tech support usually has all or most of the solutions for their software handy right there in thier database, and this will solve the problem a lot faster than here.

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Answer Match 44.1%

Trying to follow the instructions exactly... Below is the Hijack This Log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:18:09 PM, on 12/21/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\IObit\Smart Defrag 2\SmartDefrag.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\Billeo\billeo.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Roxio\Roxio Burn\Roxio Burn.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASC.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\... Read more

A:Dell Support Center says that I'm missing three "stings"

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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Answer Match 44.1%

My thread is way down below, "Lost internet connection - media disconnected." My issue is not resolved and I sure could use some help.

A:Heaven help me, I chatting with a Dell technical support guy . . .

Hi RanchoBlondie, If you have been waiting awhile type "Bump" in your original thread, it will bring the post to the top.

2 more replies
Answer Match 44.1%

Hi, no matter how many times I follow SupportAssist's recommendation to install:
Docks/Stands Intel Thunderbolt Controller Driver
Chipset - Intel Serial IO Driver
Chipset - Intel Management Engine Interface Driver
and then reboot, it keeps telling me I need those drivers.
It did download and install a new Intel Video driver which hasn't reappeared.
Laptop: Brand new XPS 15 QHD display, windows 10.  TIA
PS why the ridiculous number of "I am not a robot" Captcha pictures and puzzles !!! :-)

A:XPS 15 - Dell Support Assist keeps installing the same drivers over and over

then i would uninstall the dell support assit. and manually download and install the drivers your self, you don't have to use Dell's support Assit.

1 more replies
Answer Match 44.1%

I have a new Dell Laptop and I keep getting an error stating Dell Support Center has quit working. I have a Inspirion N7110. Also should I run Windows Defender along with McAfee?

A:Dell Support Center has quit working

From my personal experience there is no value to Dell Support Center and you can safely stop it from running.
Likewise Windows Defender is more or less worthless.

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Answer Match 44.1%

A few weeks ago I did two updates - one was the Dell Support Center update and the other was an update entitled KB951978. Since then, I'm unable to shut down my computer - I get an error message asking me to end "sprtcmd.exe". I hit "end now", and usually it shuts down OK. In addition, it's taking much longer for web pages to load and applications to run.

I'm scared to uninstall the updates - is it safe to do that? Everything was perfectly fine until then. I saw the other thread with tips on how to do it.

My question is: do I uninstall the Dell Support Center UPDATE or the entire thing itself? I'm afraid to get rid of it altogether.

Also, should I try uninstalling the KB951978 update? I have no idea or comfort level with what that is.


A:Uninstalling Dell Support Center updates

What OS/service pack are you using?

3 more replies
Answer Match 44.1%

 We gives a Dell innovation best arrangement and well administrations. For get a Dell Customer benefits so Visit our site HTTP:// for dell portable PC, scratch pad, Tablet, Desktop, screen and so on. We have best and trust-capable arrangement about dell Technical Support Service, Dell Printer specialized Support. our Dell Printer Support Phone Number 1-888-993-6399 at USA Toll free. We do take care of the all issue identified with Dell Printer.

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Answer Match 44.1%

The XPS 15 (9550) seemed like a wonderful computer.  But after a month, is started crashing frequently.  Dell service diagnosed it and had me send it back for repair.  They changed the SSD.  When I got the computer back, 1) Windows 10 was NOT ACTIVATED, and the technicians wasted many hours of my time trying to figure out how to activate it; 2) within several hours, I started experiencing crashes again.  They had me send it back again.  Eventually, it was returned to me with new memory & MB.  But WIN10 was NOT ACTIVATED.  I spent well over an hour with support again, while they tried to figure out how to activate it.  Today, I am already on the phone for an hour, and the tech is running diagnostics all over again, and keeps on ignoring my complaint: Windows is NOT ACTIVATED.The most frustrating aspect of this is that this is mess of Dell's own creation!!!    How can you install a new OS after changing the SSD without activating it????I am a long time Dell customer - nearly since the company's foundation - and this is by far the worst experience I have ever had.  I cannot any longer recommend Dell without reservations as I used to.

A:Dell support is abysmal - causes more problems than it solves.

Wow that sounds frustrating. My current Dell (Inspiron 5348) is my first Dell ever and things have gone fairly well. Hopefully your problems will get sorted.
I may sound a bit dim (sorry), but just wondering what you mean when you say Windows 10 is not "activated" - guess I'm wondering what operating system is the computer running right now if not Windows 10? - ah, OK I just looked up windows 10 activation on the microsoft website (, I guess you are able to use Windows 10 (aside from crashes) but its not activated? Is that right?
Just curious, have you upgraded from Windows 8.1? I updated our Inspiron 5348 to Windows 10 from Windows 8.1 a few months ago and after an initial glitch it is running fine now. Fellow on here was very helpful (PCR Just PCR ) Maybe he can help out if Dell can't.
Cheers, Paul

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Answer Match 44.1%

mini displayport compatible with thunderbolt with  my  dell xps 9343 ? Which one is the best Adapter for this model all HDMI/VGA etc..

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Answer Match 44.1%

It'a an Inspiron 560MT desktop, which is about a month off its fifth birthday, and there have been a few episodes recently including this, and some requests to repair the computer have been seen.

I am thinking, therefore, if it may be time to swap the machine and upgrade to Windows 10. What do you think, and is Dell still the way to go, or is there something with the current specs of better value?

BTW gaming does not interest me at all.

A:Dell will not support Windows 10 for my present system

Dell fell out of favor with me about ten years ago. Their quality slipped badly. I've been buying HP ever since.

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Answer Match 44.1%

I purchased a Dell XPS 8300 almost 1 year ago. The last couple months I have had boot issues when I turn the pc on. All hardware tests (since I purchased the pc have passed with no problems). The boot issues are where all the icon's for the short cuts do not load and or the icon to show I am connected to the internet does not load properly. If I try to do alt/control/delete I cannot access anything. Then in most cases if I do a hard re-boot,the computer boots properly.

Today was the killer. My wife turned on the pc and she got a blank screen. She then attempted a hard re-boot and for over 3 hr's it showed "loading game" on the middle of the screen. When I came home for lunch,my wife was on the phone with Dell. After they had her do a hard re-boot,the computer booted properly (after the usual "start windows normally" option came up. The "tech" connected on the pc and basically did all the things I could think of (i.e. hardware test to really check the hard drive etc.)

When the "tech" could not fiqure out any other issue,he said that we will need to re-set to factory settings and that they are sending us a usb key to do that. In his judgement,there is a problem with the install of Windows 7 and that is the only thing that they can figure out is the problem. Outside of the "booting issues" the pc has worked great and I have had no other problems.

I am not a "techy",but I am also computer literate learni... Read more

A:Dell XPS 8300 support say's to re-install windows

It`ll be a snap, you have them to guide you

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Answer Match 44.1%

I would like to know does the T7400 and T7600 support SLI or CFX and if so how many cards?
Second thing i want to know if they dont support SLI or CFX can i use a dual GPU card instead?

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Answer Match 44.1%

 Hii I'm gonna happy to share my dell experience and as well a service in this forum. This is nice moment for me. Please read my post and thread and reply us. We gives a Dell innovation best arrangement and well administrations. For get a Dell Customer benefits so Visit our site HTTP:// for dell portable PC, scratch pad, Tablet, Desktop, screen and so on. We have best and trust-capable arrangement about dell Technical Support Service, Dell Printer specialized Support. our Dell Printer Support Phone Number 1-888-993-6399 at USA Toll free. We do take care of the all issue identified with Dell Printer.

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