Tech Problem Aggregator

Reinstall windows 10 on a envy d7-7305eo

Q: Reinstall windows 10 on a envy d7-7305eo

Hi i want to reinstall windows 10 clean install. But i dont know how to do this. I want to boot from usb and i have to do something in bios dut i dont know how. Can you help me?

A: Reinstall windows 10 on a envy d7-7305eo

Hi: You should be able to boot from the USB installation drive by plugging it to one of the PC's USB2 ports. If that doesn't work either, then you may have to go into the BIOS and enable legacy mode. See this guide for how to do that. http://www.support.hp.com/us-en/document/c03736054/

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my hp envy is not responding to touch, bluetooth, and even cant even switch to tablet mode after i used windows 8.1 for instead of windows 10. so the question is if resuse windows 10 it be ok?

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I was having problem with amd graphic driver update it would not able to install display driver so i reinstall windows 10 and it worked and after then i tried to update amd display driver it started having same problem so i dled the latest windows 10 from Microsoft and did reinstall but during reinstallation after getting ready it reboot and stuck at hp logo forever.
I tried hard start nothing happen same stuck at hp logo i did diagnosis of hardware all stated passed did chksdk r .
It couldn't load into safe mode also and just stuck at hp logo.
Tried refresh but it say failed .
I can't lose my files cuz my whole semester work is in there and I have to submit my project next week. I need a Big help.
 

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Hello,
 
I have a HP envy x2 which has no uefi partition and at the moment it seems that it's impossible to reinstall this computer. I have tried external dvd-rom and bootable usb, but they aren't recognized when I turn on the computer. At the moment the computers has no OS.
 
On hp forums I read that you must turn on legacy boot in order to be able to boot from cd-rom, but there is no such option, there isn't even a boot priority option, only uefi boot priority which is greyed out at the moment, probably due to absence of uefi partition.
 
I have never seen such basic bios with so few options, I couldn't believe that there is no boot priority options available, which seems the most basic of options...
 
Is there anything that could be done in this situation?

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Title says it all. My computer is very sick and I've received an error message today saying windows must be reinstalled, insert the reinstallation dvd. I don't have that disk anymore though I do still have the product key.

What should I do?
 

A:How do I reinstall windows 7 if I've lost the reinstall disk?

You may need to buy a new one. Do you have a recovery partition on your hard drive?

That is a very strange message, though. Are you sure you're not infected? Where and when did you see such a message?
 

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Answer Match 40.32%

I was recently given 2 AIO computers from a local charity group to try and repair that both have the same problem. They seem to start but the screen remains black on both no cursor or anything. I will list what I have done and this will be on both of them.Replaced ram with known good ones.Removed the CMOS battery for 15 minCleared BIOS with jumper (battery in)Tried tapping F10 for 8 seconds then arrow down twice and hit Enter twice.A hard reset unplugged and held in power button for a couple minutes I see an HDMI port on both but I believe this is an input port?? I have read about reflashing the BIOS on a 23-d010ea and was wonder if this is what might be needed??That article is here CLICK HERE toward the bottom of the page.Any help is apreciated!!

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The right hinge on my Envy 17 Touch Screen has failed, causing the case to become separated and the lid to be nearly impossible to close. This is the second Envy 17 to fail in this way. About a year ago my husband's broke and HP spent nearly three months attempting to repair it before finally just shipping him a new one. This appears to be a flaw in the construction of the hinge assembly, and we have noticed that the newer models, such as my husband's replacement, have a much improved design in comparison. We spent about $1,300 on this computer (it has an i7 Core and 16 GB of RAM) and hoped it would hold up for a while. The laptop was great, but now it has become difficult to use without fear of causing further damage. Thank you for any suggestions.  

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Im planning to buy a HP Envy 13  to use for school, since this notebook is lightweight and thin and the battery life (from what I've read) is decent. I've noticed that there are 2 HP ENVYs available, both with the same specs, both with the same price ( ENVY 13-d120nd and ENVY 13-d010nd). I wondered what the differences are between them. So I hoped you guys from the forum could help me with this. And if any of you got any suggestions for other HP notebooks in the same priceclass with a good (maybe better) battery life to use for school, feel free to suggest  Thanks in advance!

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I am looking to buy a EVGA GeForce GTX 750 TI 2 GB GDDR5 PCI Express 3.0 Graphics card, i don't know if I have enough room inside of my case or if my CPU can handle it, thanks.  Graphics card link - http://www.bestbuy.com/site/evga-geforce-gtx-750-ti-2gb-gddr5-pci-express-3-0-graphics-card/4906008....PC Specs link - http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03787848










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A:HP Envy Graphics card Upgrade- HP Envy 700-74

Hi, You should have enough room inside your PC but you should do some measuring just in case.  Review this posted document.  Review these HP how-to articles. HP Secure Boot Windows 8 Topics   Computer Does not Start After Installing a Video Card (Windows 8)

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Recently noticed the notebook wasn't aligned to my desk. Thought the feet on the bottom were uneven. They're fine. The notebook seems to have a "bubble" on the keyboard where it's higher than the rest of the keyboard. Obviously it's impacting the entire notebook since it's no longer sitting level. I'm concerned it's going to impact the performance of the keyboard and the fact that it's not even and "rocks" when I'm typing is driving me crazy.   Can someone please direct me on how this can be repaired. It was purchased new in 2013. 

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Answer Match 37.8%

What are the differences between the two modelsHP ENVY 17-n106nlHP ENVY 17-n102nl? I only noticed the webcam... Thank you 

A:HP ENVY 17-n106nl vs HP ENVY 17-n102nl

Hi, I can only find the first one:           http://support.hp.com/au-en/document/c04937729 Where do you find the second one ? Regards.

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Answer Match 37.8%

The HP Envy 17t (2015 model) is no longer for sale at the HP Store so I am thinking of purchasing the HP Envy M7 n109dx from Best buy but I am noticing that there are some differences between that model and the one that originally was selling in the HP Store.  I have noticed the following about the Envy M7 vs the Envy 17t Weaker Processor- The Envy 17t had a Quad Core i7 6700 HQ vs the Dual Core i7 6500U on the M7Weaker Graphics Card- The Envy 17t touch had a Nvidia GeForce 950 GTX vs a 940 GT on the M7No fingerprint reader on the M7 like on the Envy 17Some websites mention that the M7 only has dual speakers and not quad speakers and a subwoofer like the 17t. Is there other features that the M7 is missing in comparison to the Envy 17t Touch? Bonus: Would I be able to upgrade it to have two HDD's in the future using a hard drive Caddy like in the Envy 17t or not.

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Model: Notebook HP ENVY 17-1020elProduct: WP007EA#ABZSo : Windows 7 (64) With the product key I tried to download windows 7 from the microsoft site but says to ask the manufacturer for the native system

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Answer Match 37.38%

I really like HP Envy and I really hate Windows 10.  I am trying to find a HP Envy 17 model that either comes with 8.1  (Pro) , ideal for me, or 10.0 and can be 'downgraded' to 8.1 (Pro). I previously purchased a top range Envy with Windows 10, but it was a nightmare trying to move to 8.1, I gave up in the end.  Price is a (sensibly!) secondary consideration. Suggestions please.

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When will there be an updated driver for Windows 10 Intel(R) Graphics Media Accelerator9.14.3.1177 (2013-11-15)











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A:envy x2 windows 10

Thank“s for the info, now we are running windows 10 without any problem   \\ Rolf

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Hi I keep getting the BSOD. I am unsure why. The problem comes and gos but seems to develop when I am running a few programs at any one time. Does anyone know of a way I can run self-diagnostics without having to take it into a shop. 

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Answer Match 36.96%

Hi All, My Beats audio is very low sounding and I cannot adjust the volume any higher.  It is set at 100% and I can just barely hear it.  I reinstalled the Realtek audio driver form the HP website and still the same.  Why can't we get the acual Beats driver get actual beats driver for this laptop?  I have tried most everything, including going to Best Buy and purchasing external speakers with a sub woofer.  I don't think I should have to do this because I am limited on desk space and more wires!!! I ever tried adjusting the playback settings and still no luck. Please help me.  It is difficult to hear anything on thos laptop. Thanks, Mark

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After several notifications, I accepted to install windows 10. The product is not working as expected. I do not have/find the right drivers. On the recovery patition there's still the original version. Can you please inform me what should be added on an USB stick that is bootable to access the recovery partition. Standard windows PE does not have the right keyb driver etc...

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So, I recently switched from windows 10 to windows 7 and I had some driver issues that were solved shortly after. So far windows 7 is amazing but today I bought a brand new gaming headset and it doesn't work. This has happened to a headset I purchased just 2-3 weeks ago but I thought it was a problem with the headset. Now I had bought a brand new one and the problem is still happening. I can hear out of them but I cannot use the microphone. I installed the driver that came with the headset but the microphone still doesn't work. Is there a certain driver I need for my mic to work on windows 7? Any help would be greatly appeciated

A:HP Envy 700-414 windows 7 microphone help

Nevermind. It randomly started working. No longer need any help lol

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Answer Match 36.96%

hi I have install windows 10 on my HP envy (15-J018TX) and use HP assistant, he dowload up to date BIOS, but computer now don't start...how to have access to BIOS recovery? I try to presse ESC button, but no access !I try as well 'Windows button' + 'B' and 'start button' don't work.I try to download recovery Bios (on USB) but it seem that option is availaible through HP assistant.Someone else has already experiencing same problem? Thank you

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not sure why. My scanner cannot work with my laptop. Zero response. The message I obtained is   CANON DR P215II IS AN OLDER USB DEVICE AND MAY NOT WORK WITH USB 3.0 Plug the device into an available USB 2.0 port, and click Next. Otherwise, click Cancel I do not know how and what to do next. My concern is I change anything, I may affect something else

A:USB ISSUES - USING WINDOWS 10 / ENVY

sunbloom Hello;Allow me to welcome you to the HP forums!The USB 2.0 and USB 3.0 are different specifications, such that not only is USB 3.0 a lot faster, it also supports devices that draw a lot more power than USB 2.0 devices -- which is why you got that warning. With something like a USB stick, this is generally NOT a problem as they don't draw much power, but with things like portable hard drives, that can be a serious problem. Since your scanner is likely powered by AC current (meaning, it plugs into a wall outlet), then it is not drawing power from the USB cable and should work fine -- just slower than it would connected to a USB 3.0 jack.Good Luck

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I, like many others, have a "popping" sound, coming from the right speaker only.  I've tried so many "fixes" that are available on this site, but nothing has worked.  I've tried commands, scans, uninstall and reinstall Realtek HD Audio, etc. It has become very annoying!  I don't understand why there is not someone at HP who can provide a definitive answer with a result that works.   My computer cost way-y-y too much for this problem not to be resolved.  Post-haste...PLEASE! Thanx,: WillieCB

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Looks like a similar problem has been discussed for HP Pavillion, but I want to start this thread for users like me who have an HP Envy, who upgraded to Windows 10, but now it will not wake up from sleep, either when I close the lid, when it is left on too long, or when powered down in sleep mode.  I have to power it down (holding the power button for 10 seconds), then restarting. I am not the geekiest person, so the suggestion in the Pavillion thread to "Revert to Windows 8.1" is meaningless because I need more specific instructions on how to do this. Is there a patch planned for this, either from HP or Microsoft?

A:Windows 10 - Won't wake up - HP Envy

HP Envy x360 TouchSmartI'm having the same problem and I can't seem to find any solution. It's very worrying because I have to shut down my pc everytime I'm away

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I have an HP Envy 700xt (700-215xt) which I bought in 2014, running Windows 7 Home Preumium, SP1 with current updates. I am considering upgrading to Windows 10 before the free upgrade expires. Has anyone successfully done this with this HP machine? What are the plusses and minuses? Thanks.

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Hello! I have HP ENVY Notebook 13-d102ur, comes with preinstall windows 10 64 bit I need to install OS Microsoft Windows 7 Ultimate. Please provide me drivers for this OS.  I would be very grateful. Thanks.

A:Windows 7 Drivers for HP Envy 13

Hi, No drivers for Windows 7 from its home page:     http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-13-Notebook-PC-series/9604483/model/11874796 You may have to go back to Windows 10 one day, please check:    http://arstechnica.com/information-technology/2016/01/skylake-users-given-18-months-to-upgrade-to-wi... Anyway, if you really need Windows 7, please install it and use Windows 7 updates to find right drivers. At the end, may be 1 or 2 missing, please post back and our friends will help you. Regards.

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Hi, I'm having trouble with Windows Hello. When I first purchased my notebook, Windows Hello was working fine, I had set it up correctly and had been using it successfully for a couple of weeks. Now, it's suddenly not working, and when I try to configure it in settings, there's an error that it cannot find the camera. I've been through the support blogs/forums and tried everything I could find, i.e. updating the software drivers, updating bios, restarting, etc. I have no idea how to get it working again. I can still unlock with my pin/password but it's just inconvenient when it was so quick to use Windows Hello before.  If anyone can help that would be fab!  Cheers

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Hi,I have warranty until November 16. Bought my laptop in The Netherlands. I am now in Seoul until December. My computer refuses to boot up. System check and components check showed that there is nothing wrong with them but Windows needs to be reinstalled with a USB. I don't have this and I don't know how. I hope an HP service employee in Seoul can help me with this. I cannot call as I have a Dutch phone number and can't pay 2 euro per minute.Kind regards,J

A:Envy needs new Windows through warranty

Let us know what exactly is the issue. Do you have blinking lights, do you hear noise but not picture, do you get any error, etc.You can always run recovery if you are not sure:http://support.hp.com/us-en/document/c04758961

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Please tell me how to get rid of the echo sound whenever I use the internal microphone.  I have an HP Envy laptop with Windows 10 in it.  I don't know if its 32 or 64 bit - no idea.   The movie maker is great but unusable if you want to record yourself.

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So I just purchased this computer a few days ago and it's on it's way. I knew it came with Windows 8, but I just thought I'd do a fresh install of 7 upon receiving it for obvious reasons - that is until I noticed that Windows 8 was the only operating system they provide drivers for. I was wondering if it was still possible to install them on 7, or even run this computer on 7 at all. Thanks in advance!

A:Is it possible to run a HP Envy H8-1435 on Windows 7?

Win7 is driver-complete in the installer and quickly updated by running all rounds of Important and Optional Windows Updates with reboots, after enabling Automatically get recommended drivers and updates for your hardware (Step 3).

Put your wireless driver in your backup so you can get online quickly to do the updates. After all of them are done there likely will only be a couple of missing drivers. Win7 can use Win8 drivers.

I'd suggest after turning off Secure Boot you shrink C to create a Logical partition to test install Win7 on so you can decide between the two.

More here on turning off Secure Boot: Downgrade Windows 8 to Windows 7

Then Win7 must be installed in UEFI (Unified Extensible Firmware Interface) - Install Windows 7 with - Windows 7 Forums from DVD or using a UEFI Bootable USB Flash Drive - Create in Windows

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The Integrated Intel Graphics HD5500 reports as blu-ray compatible, (it is not possible to switch to the Nvidia 940M on this machine). But the Windows 10 Intel HD5500 driver reports as being not compatible ???(Using the latest driver off HP's download site).    











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A:windows 10 hp envy 17-n009a

SDF15,  Thanks for the suggestion, but I have made some progress today. If I select the Integrated Graphics driver, Cyberlink's Blu-Ray advisor runs using the Nvidia 940M driver and the driver reports as supporting Blu-Ray. I had previously tried running this test selecting the High Performance NVIDIA Processor and the driver reports as not supported, which is an odd result. Ihe Cyberlink Blu-Ray compliance test only works if the Integrated Graphics driver option is selected. I had also previously tried this test using the Intel HD5500 driver and the driver also failed the Blu-Ray compliance test. Even though the graphics card reports as Blu-Ray compliant. Using the the Integrated Graphics driver All the key critera now give a pass (I am running with an external USB3 Blu-Ray drive as this machine is fitted with a DVDRW).  Even though all the criteria now pass, PowerDVD 15 is giving the classic 80040111 error which is usually reported if the machine is not HDCP compliant.  I will be contacting Cyberlink to find out why the HP Envy 17-n009a is unable to play blu-ray even though it passes all the Blu-Ray advisor criteria.  Thanks for your suggestion. By the way, the Windows 10 Nvidia 940M driver on HP's site for this laptop gives corrupt file error when extracting. I raised a case with HP about this.  

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I purchased an HP Envy 17r laptop in 2014- refurbished, but just recently opened the box and tried to set it up.  I upgraded the memory, but other than that, I haven't done much of anything else with it. I don't like how Windows 8 works. When I tried to upgrade to Windows 10,  I was told to first update my current version of Windows before I proceed, etc...Can I load a new Windows 7 without losing  general functionality of the hardware (Webcam, touch pad, audio, memory, finger print reader, etc)?Also, is it better to order a new Windows 7 Pro on disk, or just purchase a service key download from Ebay?Please help!

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Recent windows updates have caused several function on my pc to stop working. I can no longer get any sound out of my sub-woofer, portions of the start menu will not load, face book will not load, plus other previously installed programs. Any ideas

A:I have a envy 27 all-in-one, that was shipped with Windows 1...

cocomin Hello;Allow me to welcome you to the HP forums!I read your post about problems with your new HP PC and wanted to help.You should not be having problems with a PC this new.While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!If you have trouble finding a phone number, then try: 1 (800) 474-6836---------------------------------------However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.---------------------------------------Good Luck

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It is my experience that HP does not read this or care to support their customers unless you are willing to pay for supportor purchase a new computer. I had Windows 10 running on my Envy X2 g0001en since it was released.  I managed it without HP support. However with the latestest release the sound stopped working. If I got it working and tried to use Cortana to search the sound would stop working. The original Envy X2 is a conputer that was sold under false pretenseces because there were things like the Pen they said it worked with that never appeared. HP should offer a full credit to any Envy X2 11 purchaser toward a new laptop. Sadly they won't and even more sadly I will never purchase another HP product. Any trust I had with them is gone. I have put mine back to Windows 8.1 and will wait and purchase something after 2025 when 8.1 is no longer supported.

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Hi Guys  I am using a Envy Phoenix 810-130qe Desktop, it was shipped with Win 8 . I just recently replaced a new HDD and installed Win 7 64 bit instead. Need help to download all the correct drivers for Windows 7 64 bits please. Many thanks in advance.

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Answer Match 36.96%

OK please bear with me as I am slowly going insane. My niece owns this HP Envy M6 laptop that will not boot the installed Windows 8 or could even be 8.1. I have tried Legacy and the UEFI to no avail. I can get to a command prompt booting off a USB recovery I made with Rufus. I have tried BOOTREC with /FIXBOOT (says OK) /FIXMBR (says OK) /REBUILDBCD but it gives an error. I've followed lots of threads and typed all kinds of things til my fingers are raw. Some of them say can't find, some say drive is locked, unlock which I can't find how to do. I can run Windows 8 that is a WinUSB and Windows 10 they same way. Some of the instructions just go off into the wilderness. What I need is not only a list of what to do but what is it doing. BCDEDIT gives me nonsense. It's hard to know if what you are doing will work if you don't know what it's doing or what you should see. None of those that say SOLVED solves anything for me. I've even tried those "click here to fix" which I can't install because I can't get Windows to boot!

Do I just tell my niece it's a lost cause then go get drunk? If this is what the "new" Windows 8 is like then is the "newer" Windows 10 going to be a complete fiasco? <<whimper whimper!!>>

Michael

A:HP Envy m6 will not boot Windows 8

Originally Posted by M1chael24


I have tried BOOTREC with /FIXBOOT (says OK) /FIXMBR (says OK)



Those commands are not needed at all, if the hard drive has a GPT partition table.

You can try to repair by using the bcdboot X:\windows command. Here is more info: link

How to download and clean install Windows 8.1 if you have an OEM computer with UEFI firmware (BIOS) embedded Windows 8/8.1 product key. -> link

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Hello, I am using Hp ENVY 14t with Windows 10 and some of my function keys just stopped working. For example fn+F7 for volume down (pressing this button mutes volume entirely), fn+F8 for volume up, fn+f2 for brightness down, fn+f3 for brightness up.I have no idea what brought this on as my laptop was working just fine before today and it's not even two months old!How can I fix this?Regards,Amy

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Hello! I am using an HP Envy 14t-2000 and I would like to upgrade the OS to Windows 10. Will Windows 10 be okay for this laptop? Or will I run into problems? I just need to make sure before I upgrade since I've heard of so many horror stories about Windows 10 upgrades. Thanks!

A:Windows 10 on HP Envy 14t-2000?

HP has not tested your PC model for upgrade to Windows 10.If your Windows 7 or 8 PC was manufactured before August 2013 or is running Windows XP or Windows Vista, HP cannot confirm it can be upgraded to Windows 10.First, ensure you are running the latest version of either Windows 7 SP1 or Windows 8.1 Update.  Cheers!  




I am an HP employee

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I updated to Windows 10 about a year ago and the USB 3.0 ports on the left side stopped working. I need these to operate USB 3.0 devices, so I'm finally trying to figure out the cause. No drivers are posted on the HP website, and no solution can be found. The best I can determine is that these Renesas USB 3.0 are no longer supported. I get power as I can charge devices, so I know that the hardware is OK. Any help?

A:HP ENVY 15 - USB 3.0 Not Working in Windows 10

I had a similar problem when I tried to use a USB 3.0 Hard Drive Dock. It would power on, but was not recognized at all by the computer. The solution is to uninstall the Root Hub from the port. Go into the control panel and open Device Manager. Expand the Universal Serial Bus Controllers tab at the bottom. Find the Root Hub labelled (xHCI), as that is the 3.0 port. Make sure that nothing is plugged into that port, right click the (xHCI) Root Hub and click Uninstall. Restart the computer, plug your device into the 3.0 port, and the computer will automatically reinstall the latest driver to the port, and you should be golden.

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Helloim a new guy use windows 10 i want a istall some program artios cad 14, but cannot, i must downgrade windows 10 to windows 8.in this forum have a windows 8 todowngrade.please help me Thanks for your support REgardsistiawan 

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Answer Match 36.54%

Hello,  I bought this new computer little over two years ago and now I'm told that the motherboard and power supply have crapped out on me. You would think a motherboard should last longer than this, but I digress...  I'd like to replace the motherboard so that I can salvage the rest of the computer. Is there any way to transfer my windows license from the old motherboard to the new one? Or will I have to buy another license? Thanks











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A:transfer windows to new motherboard envy 800-060

Greetings, Hopefully you backed up the important stuff on multiple external media and in the cloud before this happened. Did the power supply failure fry the HDD/SSD or any other components? You can contact HP for service here. HP would have to replace the motherboard and tattoo the MB. This would allow you to use HP Recovery Media to set the system back to factory condition. You would not need a new Windows product key. Did you make or purchase HP Recovery discs prior to this catastrophic event? It appears your PC shipped with Win 8.0. You can order Recovery Media here. HP will reinstall Win 8.0 if you have them replace faulty components and tie the HP factory replacement motherboard to the system chassis number (tattoo). If you replace the motherboard on your own you will have to purchase a new Windows product key. Cheers    

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Answer Match 36.54%

Il mio Notebook HP ENVY - 17-k112nlcon windows 10 non si arresta pił, inoltre, per accenderlo sono costretto a rimuovere la batteria e rinsirirla per poi premere il pulsante di accensione. Cosa fare?

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Answer Match 36.54%

Hi Everyone,

I have recently upgraded my Envy 17 to Windows 8.1 and am now having real problems getting the DVD / Blu-ray to recognize any discs. I have done a search on the HP website but with not much luck, a lot of the time it just takes me back to the search page and the support pages are only for Windows 7.


Any ideas please?

The computer is an Envy 17 1050ea Notebook
The drive is a hp DVDWBD TS-TB23L

Any help would be much appreciated.

Cheers

A:HP Envy 17 - DVD Won't Play Following Windows 8.1 Upgrade

am now having real problems getting the DVD / Blu-ray to recognize any discs.



Try reinstalling the DVD / Blu-ray player software.

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Answer Match 36.54%

Hi,I bought a HP ENVY x360 convertible 15-w008ne in June 2016. it had windows 8 and now its updated to 8.1. at the time of purchase i was told that I can upgrade to windows 10. Just yesteday i opend up my new laptop and went online as instructed to web address www.hp.com/go/windows 10upgrade, and when on the page I am unable to find any instructions for the free upgrade in HP or Microsoft given links. please advise kind regards 











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A:Free upgrde to Windows 10 for new HP ENVY

 Hi, Unfortunately the time to upgrade to Windows 10 for free expired on July 29, 2016, now have to pay the license.

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Answer Match 36.54%

Hi everyone!  Years ago I purchased a HP Envy 17 3d with a default windows 7 OS. I was able to watch 3d videos and movies thanks to the HP media smart 3D software and the included glasses with the purchase.  The issue comes since microsoft seems to insist a little too much on updating to windows 10. So here I am, windows 10 installed and not only HP media smart just disappeared but I can“t find a way to play 3d media again... Is there any software provided by HP or anything similar that can bring me the 3d experience I paid for? Thanks.

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Answer Match 36.54%

I need help in reinstalling Windows 8 in my HP Envy m6. My laptaop came with Windows 8 and later was updated to Windows 8.1. For some reasons, I had to format the system and has been using Linux Mint as standalone operating system. Now, I want to reinstall the windows. I don't have copy of Windows or its product key. I think nowadays, windows product keys are embedded in computer BIOS system and can be retrieved while installing. Can anyone help me in getting Windows 8 and reinstalling in my laptop?Thanks

A:Reinstalling Windows in my Hp Envy m6 1225dx

You'd need recovery discs to get the original factory OS back, if you're in Europe they can be purchased via best2serve




*****I do not work for HP**********click the purple thumbs up button to say thanks**********If I solved your problem, help others by clicking accept as solution*****

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I bought a external dvd writer to play DVD's.  I want to use headphones so I don't bother others sitting beside me.  I was able to hear the movie dvd on the computer speakers, but when I plugged in the headphones to the jack, I heard nothing. Was all my efforts for not and everyone will have to enjoy what ever movie I am playing?

A:using external headphones on envy with windows 10

Hey there @just-a-user,  Thank you for joining in on the HP Support Forums and Welcome! This is a great place to ask questions, find solutions and get help from others in the community! I read your post on the HP Support Forums. I wanted to reach out to you and help! I understand that you are not able to hear any sound from the headphone jack on your HP ENVY m6 Notebook PC.  Have you tried updating the audio driver?Have you tried using the HP Support Assistant to update all of your drivers?Have you tried using the Windows troubleshooting tool?Have you tried to uninstall the audio driver? If not, please use the following steps:Go to the Device ManagerClick on Sound, video, and game controllersRight click on the Sound driverClick UninstallRestart your Notebook twiceReinstall the Sound driver if it does not install automatically. If that does not work, please follow the following steps:Control Panel,Hardware and Sound,Click on Sound,Manage Audio Devices,Please plug in your headphones and see if the headphone icon shows up. In the Manage Audio Devices section, is the headphone icon showing? I found a document for you called Resolving Headphones and Headset Problems. This document has troubleshooting steps included to help you get the right sound from your Notebook using headphones. Although it says that it is for Windows 8, it will work just the same for Windows 10.  If the other solutions provided already didn... Read more

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Can't find touchpad driver (or ANY driver) for Windows 8.1 64-bit for this model! Please help!

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My Hp Envy 15 x 360 PC running Windows 10 has had no problems with charging or maintaing charge before. About a year old, I woke up to see it at 44% while it had been plugged in all night with the message "plugged in, not charging".LED is blinkingI checked all cablesHP assistant battery check says: Primary Battery OK (0)Cycle count 225/1000Battery Age 723 daysTemperature: 30 degrees CFull Charge Capacity: 67%Current: 1793mATerminal Voltage : 12057mVStatus 80AC Power: YESThe most interesting (nerve-wracking) part is the notification says "plugged in, charging" while I run the battery check!!!!! And the charge percentage has gone up. So I keep doing checks to get some extra charge but it is only a few seconds, of course! 

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Hi,as the title says, I have an Envy m6-k010dx that is currently running Windows 7 Ultimate x64.I have all the drivers installed and working for the laptop except the beats audio one.I have searched all the previous posts on the forums and since HP "upgraded" the site,They all redirect to the Support page instead of the page with the driver. Can someone please post an updated link for the audio?I'm losing my mind trying to find it.Thanks in advance.

A:Envy M6-K010dx - Windows 7 Drivers

Hi there @Lifted47,  Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about wanting the Windows 7 beats audio drivers. It looks like Paul_Tikkanen wrote: Hi: See if this one works... This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system. File name: sp66680.exe Did you happen to try that download? All I can see is that your HP ENVY m6-k010dx Sleekbook came with Windows 8 on it. Did you happen to downgrade it to Windows 7?  On your HP ENVY m6-k010dx Sleekbook Software and Driver Downloads page, Windows 8 is the lowest Operating System compatible with your Notebook and downgrading could be challenging. There are no drivers available for Windows 7 and your Notebook. You would be missing some of the special features. Here is a link so you can understand your downgrade rights.   I hope this helps.Have a great day!

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I attempted to upgrade from Windows 8.1 to Windows 10.  Upgrade was still in progress when I left for work.  Returned to find notebook frozen.  Tried to restart, still freezes at HP logo screen.  Tried Hard Restart process, still freezes. What is my next option to regain functionality?  Notebook was purchased in July of 2013.

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I cannot access access the touchpad even though I have downloaded the latest drivers

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HP has not tested your PC model for upgrade to Windows 10. If your PC was manufactured before August 2013 and is running Windows XP or Windows Vista, HP cannot confirm Windows 10 compatibility.  Introduction date11-Jun-2013 Does that mean HP will not be providing drivers for it? That would be pretty crappy as the PC was purchased brand new in October 2013. It was ordered custom built by HP at the time.  PC came with Windows 8.

A:HP Envy 700-010xt Windows 10 drivers?

Hello @FattysGoneWild?, I understand that your desktop computer indicates that it has not been tested by HP to upgrade to WIndows 10, and I would be happy to assist you! According to the available list of supported drivers for your desktop computer, there is currently no Windows 10 software or hardware drivers released at the moment.  In the meantime, I recommend following the steps in this document on HP Products - Where do I find Windows 10 drivers and software for my model? I hope this helps! Best Regards

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Hi all, I am new, and I have a question about this. Could I install Windows 7 software onto my Envy 700 HP8? If so, how? Would it be a good idea to back up my W8 on a 8GB storage or a few DvDS?

A:Could I install Windows 7 software onto my Envy 700 HP8?

Originally Posted by Ryan226


Hi all, I am new, and I have a question about this. Could I install Windows 7 software onto my Envy 700 HP8? If so, how? Would it be a good idea to back up my W8 on a 8GB storage or a few DvDS?



You can order the Microsoft official HP/Compaq OEM Recovery disks from the HP/Compaq OEM manufacturer's website.
https://h10025.www1.hp.com/ewfrf/wc/...09543&sw_lang=
How Do I Order or Download System Recovery Software? - YouTube

How to Make Recovery DVD
Creating System Recovery Discs in Windows 8 for HP Computers - YouTube

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Hi,  I'd like to install windows 7 on the laptop. I have tried but, it seems that it is blocked or not allowed, since windows 7 displays an error because of the configuration of the hardware. Can it be done? or can I request recovery disks with windows 7 instead of windows 8?











Solved!
View Solution.

A:Install Windows 7 on HP Envy DV7 7373ca

Hi: I can't find any info offhand. In any event, no one has detailed how they got W7 to install, they just ask for W7 drivers. See if this article from MS is of any help to you. http://support.microsoft.com/kb/2466753 I had the problem when I first installed the W8 Release Preview and wanted to go back to Windows 7 on my HP 8200 Elite desktop. What I ended up doing was booting from a Windows XP installation disk, delete the partition, quick format the partition and loaded Windows XP. Then I loaded W7 with no problems at all. In order to install XP on your PC, however, you need to know what SATA AHCI or RAID driver needs to be installed at the F6 prompt or by slipstreaming the drivers. I don't know if the BIOS in your PC has the drive controller set to RAID or AHCI. In the device manager, under the IDE ATA/ATAPI controllers section, if the BIOS is set to AHCI, you will see an Intel series 7 family chipset AHCI controller installed. If it is set to RAID, then you will see a Storage Controllers lisitng in the device manager and you will see an Intel SATA RAID controller listed there.

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I just received my HP ENVY X360 (T5K88AV). I ordered it with the HP Truevision IR HD camera, which according to the HP website, supports Windows Hello. However, I see no option under Settings > Accounts > Sign-In for it. I spent an hour with HP Support Chat and let him remote in to take a look. He said it looked like no IR camera was installed. We tried installing the driver for it with no success. Is there something I am missing? Is the HP IR camera known to work with Hello? Or is there something wrong with my hardware or drivers?

A:Windows Hello not available on new ENVY X360 with IR Camera

Hi, Please check the following article for other machines but same hardware for camera:     http://support.hp.com/ca-en/document/c04531694 Regards.

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Hello ,  i lose my recovery when i was restting my laptop and then i install windows 10 as MBR BOOTUP type it was very slow ,i convert the boot type to GPT and it become more slow.  please help me , Thanks.

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I have preloaded windows 8. but now i want to setup windows 7 on my laptop. i made a pendrive bootable. but when i am trying to boot there is now boot file showing on boot option. please help me with screenshots.

A:How Can i setup windows 7 on my hp envy ts 15-j003cl from wi...

Hi: You have to change 2 BIOS settings in order to install and continue to run W7... http://support.hp.com/us-en/document/c03736054 Make sure your USB setting in the BIOS is set to Auto.

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Computer will not sleep, no matter what command/run command/admin commandI've tried (nor any success from HP support techs nor Microsoft techs) can I get this computerto sleep.   Again, I've been over EVERY setting available.  I've read about "Adaptive Sleep Mode" but it's not listed in the SERVICES tab of the TASK MANAGER.   At a loss, b/c I now have to shut this **bleep** this OFF every time I leave the room..............MAJOR HASSLE/ANNOYANCE.

A:HP Envy desktop with Windows 10 will not sleep

Greetings, Is your product an HP Envy 700-210xt? Could not locate a 700-200xt system. I can't solve the sleep issue. I can tell you I have an Envy 810-150se that shipped with Win 8.1 and also has a Pegatron motherboard, not the same product as your system, but similar, if your system is a 700-210xt. I could never get the PC to sleep using Win 10. I ran energy reports on Win 10 with no conclusive results. Could never isolate the offending process or device driver causing the problem. The 810 sleeps as expected on Win 8.1 and Win 7 Pro. I suspect it is a Microsoft supplied driver problem. HP will not support Win 10 on this system and Microsoft will deflect. I gave up and switched to Win 7. Oh, you could try troubleshooting steps found here. They did not help. Cheers!  

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Hello, hope someone can help. I recently purchased a hp envy 15 with windows 8.1. I purchased office 2013 and when i opened microsoft one note i was asked for my microsoft account info. I created one, entered the information, walked away from my laptop for a bit. When i came back it was locked and my microsoft account is now my login for the computer. I do not know my password and have been unable to get it from microsoft live. What can i do to log in this is extremely frustrating that i am locked out. Thanks

A:locked myself out of hp envy 15 windows 8.1 by accident

Should be an option to "switch" accounts. Not having an HP Envy 15 I'm not sure on how to tell you to get there. I would try pressing the Windows Key + L key to lock the computer, and when you press a key to gain access, there should be an option to switch user accounts or an arrow ping back...which may or may not take you to a screen that will let you use another account to unlock the computer. Good luck.

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HP ENVY 5540 and Windows 10 get constant Pop-up to buy ink every time I print.  How do I stop this messge from popping up all the time?

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Hp envy i7 supports windows 7 installation??

A:Hp envy i7 supports windows 7 installation??

Hi How are youd doing.I found a  link that is related to your post  http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Envy-17-j020us-Windows-7-Drivers... Hope this did help.Have a great day  




I am an HP employee

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Hello, I bought HP ENY Laptop a year back and have been facing wifi drops. I cannot connect back for like an hour. This happens on one of the best networks too. Is there a fix for this ? How to upgrade my network adapter ?

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Someone know where I can get the drivers for the Envy 850-060se  (Windows 10 pro) on the HP Download drivers page are just the Windows 7 and 8.1 drivers, please let me know. 

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Has anyone had trouble updating to Windows 10 from Windows 8? I bought my hp envy 20 all in ome pc in 2013 and hp said it is new enough to support the transition as I heard some of the older ones are not. But I keep comimg up with errors when my computor wants to do updates and it finally gave me the blue unhappy screen and then finally the black screen and wouldn't boot up. I'm trying to figure out why it did this so I can avoid or help tje situation I'm the future when I get it back from neimg fixed. Any thoughts? ???

A:Has anyone had issues updating their hp envy with Windows 8 ...

Sorry for the typos!

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Does Hp Envy models Support windows 7 installation? I Want to install operating system windows 7 in my envy laptop that has orignal windows 10.1

A:Hp envy i7 supports windows 7 installation??

Hi You may install windows 7 on this unit but you might require the driver for the same which we could help you with.

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Having ugraded my HP Envy m6- 1105dx to windows 10, my fingerprint scanner stopped working, it says  "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)" PLEASE i need a solution!

A:Having ugraded my HP Envy m6- 1105dx to windows 10

Hi: See if the W8.1 fingerprint scanner driver from your notebook's support page works... This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications. File name: sp58869.exe

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 I'm getting the exact same thing, nothing I do works. I see you got no replies.  Did you ever find out what to do?thanks 

A:Re: Envy desktop Windows 10 Bricked

Greetings, Please provide your product number only and a description of your problem. Please provide the previous operating system you were using. I'm gathering you upgraded to Win 10 willingly or by accident.  You PC is now DOA. Cheers!

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I bought this laptop brand new at Best Buy on 5/28/16.   Last week the blue screen with the error DRIVER_IRQL_ERROR_LESS_NOT_EQUAL.  I googled it and followed the instructions on how to update drivers.   It worked fine for a few days but now the same thing happens after only being online for a minute or two.  Then the error message and automatic restart.   This laptop is only 3 months old!!  What can I do to fix it?  It won't let me access anything for more than a few minutes. 

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I have the follwing PC:http://support.hp.com/us-en/product/HP-ENVY-750-200-Desktop-PC-series/9259609/model/9849072/more-opt... How do I get the Windows product key that is embedded in the BIOS? The reason I ask is that I will need that to activate Windows if my activation gets hosed and I have to re-activate the Windows 10 installed on this system. Here is what happened to me recently with another PC (Samsung).  I DON"T want to go through something similar with my new HP. Background:I have an old (2013) Samsung laptop that came with Win 8 (updated to Win 8.1 along the way).  In January 2016, MS upgraded this to Win 10 and activated Win 10 in that process.5 months later, now, Settings|Activation says that the Windows is not activated and asks me to activate it.When I try to manually activate Windows, I get the following error:"Windows cannot activate now.  Try activating again later. If that doesn't work, contact support. Error code: 0xC004F012"After trying for a week, I call MS Tech Support.  They said that the system does not recognize my Windows installation as genuine and advises me to get the OEM Windows 8 serial # from Samsung.  There are no stickers on the laptop with that serial #.  The serial # is installed in the BIOS, apparently and there is no easy way to get it using various tools.  MS says that Samsung should be able to give that to me if I give them the serial # of the laptop.No dice.  Samsung tech supp... Read more

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Downgraded from factory default Windows 8.1 to Windows 7. In BIOS, enabled Legacy Support, disabled Secure Boot option, then selected Internal CD/DVD Rom Drive as boot option. Anyone knows the make and part number of the wireless LAN controller? As I have tried "Realtek RTL8723BE/RTL8188EE 80211b/g/n Wireless LAN Driver" from HP, did not work.     

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I am not able to access any android device even after  performing all necessary settings on the device

A:I have HP Envy dv7 notebook installed with windows 8. It doe...

Hi @VISH2, Thank you for your query. I understand that you are unable to access any Android device, although you have checked the settings. I need to ask a few question to be able to assist you.What Android device are you trying to connect?How are you trying to connect it?What version of Android are you using?Do you see any error messages, if so what were they?What type of files are you trying to transfer?Have you done all your Windows updates?Have you run the Windows troubleshooter?Have you run the HP Support Assistant  to ensure that the notebook has all the recommended updates? Hope to hear back from you soon. Thank you  for participating in the HP Forums! We want to help you as well as others who may experience a similar issue. Please consider marking the post that resolves your issue as "Accept as Solution? to help other community  members! To say thanks for the assistance, please click the ?Thumbs Up Icon? below.

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I am having an issue with the audio all of the sudden not working.   I was on Blackboard last night taking an online course and the sound was working just fine.  i already visited countrol panel Speaker/HP Realtek is enabled.  Not sure what else to do.  Someone please help!! 

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Hi,My laptop (HP ENVY 17t-k000 CTO Notebook) freezes frequently after Windows 10 upgrade. The display driver crashes frequently and recovers itself but after sometime the claptop freezes/hangs. The only way to make it work is hard reboot.The laptop came with Windows 7 installed but I bought Windows 10 couple of months back and the laptop is freezing ever since. I have uodated all drivers etc. My warranty has expired in Dec'15. Please help me resolve this problem.

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Try as I may, the installation fails right at the end. A blue screen, with lots of typing on it, flashes for just an instant and the everything stops. I would really appreciate any help with this. Thanks, Brad 

A:Trying to install Windows 7 on an HP Envy 700-430qe CTO (Kai...

Hi: See if this works... Download the drivers from this link below (first file listed --64 bit). https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver... Extract (copy) the files onto a usb flash drive without any folders. With the flash drive and W7 installation media in the machine, boot from the W7 installation media. After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option. You should now see the storage driver files listed. If you check the box, it will only include the compatible driver. Follow the prompts and hopefully, W7 will install.

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Hi,  After a couple days of buying my HP Envy (Windows 10) I started to constantly receive alerts that say my recovery drive is almost full. I am not sure what is causing this since it's brand new, and I have not been saving anything to my recovery drive (recycle bin is also empty). I am wondering how to: a) Delete what has been filling up my recovery drive. I am not even sure what the contents are.  b) Prevent my recovery drive from filling up so quickly again   Thanks in advance,R  

A:Recovery Drive Full - New HP Envy Windows 10

rm18 If your Recovery drive is showing as having a drive letter, that could be the source of the problem as there may be a default download setting (like in a Browser you are using) that is writing its temp files to that drive, instead of to the OS drive. You need to go into Disk Management to look at the volumes to see if the Recovery volume has a drive letter.  You can get there the following wauys:1) Right click the start button and select Disk Management.2) In the search box type Event Viewer.3) Hold the windows key down (the one with the flag on it) and press R. In the Run Box type Services.msc. IF you see the Recovery volume has a drive letter, then do the following:1) Right-click the volume and select Change drive letter and paths2) Highlight the drive letter and click Remove3) Close Disk Management Since that volume no longer has a drive letter, windows apps can not write to it anymore. But you still need to open your browsers and see where they are writing the download files -- and change that to your OS volume. Good Luck

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Hello,How can I update bios to 8.16 Rev A, I do not have recovery disc.Thanks

A:HP Envy 20-d013w does not boot into windows after installing...

#HPExpertDayTry installing HP Support Assistant which will automatically download and install drivers/updates:HPSA Link: http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

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Since the last windows 10 udgrade to build (10585), the internal audio speakers of the HP envy 27 are working, but when I connect headphones via the headphone jack, they don't get recognized - the internal speakers still play and the headphones are idle. Audio driver installed IDT High definition Audio CODEC.  

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I am NOT a techy, and need some help.  I've called HP spent countless hours on the phone with tech support which resulted in only frustration. I purchased an HP Envy M6 17.5" laptop a few months ago - Intel i7 processor; Windows 10 (64-bit), along with an HP Office Jet Pro 8610 all in one printer. I have been having problems with the lap top losing wirless internet connection - and it's getting worse.  At first it was an occassional problem.  Now, it's several times an hour. I don't think the problem is my router or connection, because other wireless devices in the home all work fine, even during the times my lap top says it has lost the wireless connection. Sometimes I also lose the the connection from the lap top to the wireless printer before I lose the internet connection; and occassionally I have an internet connection on the laptop but lose the printer connection - when this happens though, the printer shows that it has a wireless connection to the device.  So, my non-techy deductive reasoning is making me think this has to be an issue with the laptop??? I can't seem to get help from HP tech support - can anyone offer any other help/suggestions?  Thank you

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8 Pro, 64 bit
Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 8139 Mb
Graphics Card: Radeon (TM) HD 7690M, 1024 Mb
Hard Drives: C: Total - 694222 MB, Free - 619329 MB; D: Total - 20877 MB, Free - 2253 MB; F: Total - 98 MB, Free - 81 MB;
Motherboard: Hewlett-Packard, 1688
Antivirus: Windows Defender, Disabled

There's the info on my laptop. I am new to this forum and usually don't post in forums as I don't like to bother people to much and most of the time a simple google search will find the answers people are looking for due to other people having the same problems, but this one I am at a loss on.

I have searched google, this forum and many others. The issue I am having is when I was running Windows 7 Home Premium, my backlight on my keyboard would automatically turn on when I started my machine. It was actually the first thing that would turn on before it even got to the log in screen, no Fn key combinations needed. I work a lot in darker settings and really rely on it just turning on for me.

Now, I upgraded to Windows 8 Pro, and the backlight doesn't automatically come on anymore. I checked the proximity sensor settings, made sure that was active (and also made sure I had the latest windows 8 driver for the proximity sensor). Now if I want to have the keys come on, I have to fumble around using the Fn k... Read more

A:HP Envy 15 Back Lit Keyboard issues in Windows 8?

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My HP Envy 27 is not working correctly since windows update, explorer keeps crashing, notification and task bar do not work properly, cannot remove update and PC will not go through with resetting options keeps saying "no changes have been made to your pc", please help as everything was great until the update.Jason

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I reset my PC, and now I do not have sound. Is there a driver missing?

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In purchased a HP ENVY Notebook - m7-n109dx (Touch) (ENERGY STAR) with Windoes 10 preinstalled as a desktop replacement.  I know I am dating myself however, my experiance with computers dates back to the days of DOS, followed by Windows 3.0 and all the subsequent versions. I have given Windows 10 a try but frankly at 65 years old I don't want to go through the pain of learning another operating system and all the settings that don't resemble anything I have used in the past.  I am not interested in tablets, 2 in 1 notebooks or Microsoft Xbox or a cross platform operating system so I am looking to downgrade to Windows 8.1.  My previous HP Envy had Windows 8.1 installed and I used "Start is Back" to recover the start menu and make the laptop resemble Windows 7, which worked out well.I went to the HP website and located drivers for Windows 7 but strangly no drivers for Windows 8 or 8.1.  I am hoping someone can direct me to a link to walk me through the process on doing a clean install of Windoes 8.1 on this laptop.  I searched the Internet however, was not able to find any guidance.  I did find an acticle that spoke to the requirement to change the settings in the bios and another article that spoke to creating a custom USB installation file with some drivers sideloaded for a different model, but I didn't completely understand the process. Is there any help out there for an old guy that wants to make a very n... Read more

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Hello, I installed Windows 7 on my HP Envy 15-ah100na laptop as I did not like Windows 10. I now cant connect to the internet via wireless or wired as the laptop seem to have no ethernet or networking controllers installed. Has anyone got a link to where I can download the drivers for the networking controllers? Thanks.

A:Windows 7 on HP Envy 15-ah100na Networking Issue

Hi: Below is the link to the ethernet controller driver you need... http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72119.exe There is no information online regarding what model wireless card your notebook has, so if you can let me know that, I will post the link to that driver too. On some notebooks there is a FCC-ID sticker on the case somewhere. If your notebook has such a sticker, please post the FCC-ID.

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For some reason, Windows fast startup has only worked for about two weeks on this laptop. It no longer works and booting can take upt to five minutes some times, but usually 3-4 minutes. When it worked, I was stunned at how fast the laptop booted from a shut down, perhaps no more than 30 seconds. By shutdown, I mean right click the start menu, selecting shut down or sign out and then shutdown. I have always shut my PC down this way, and never have I used sleep or hibernate (althoug the system is set to sleep when the lid is cloed and shut down when power button is pressed). Now boot takes several minutes going through the blue hp logo screen and then a green screen with a spinner and finally the desktop with a slow load of all of the tray icons one by one. I have cleared the prefetch, disabled rebooted and enabled fast startup from the power menu, enabled and disabled hibernation from the power menu and done a power troubleshooter (which found issues that did not exist, but that's another matter). There is an enormous hiberfil,sys present on my system having been modified today. I have done a clean boot and spent hours enabling the add ons one by one and nothing seems to make a difference (and, of course, it takes forever since every boot is a cold boot it seems). What could be wrong with this laptop and how can I get it to resume fast starting?

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Hi there,  So this computer recently started ticking me off when it would start in the middle of the night for about 2 weeks straight trying to install some kind of IDT audio driver that kept failing to install. Wouldn't cancel or anything so I just kept letting it go. I woke up at about 4 am to my bright monitor screen all over my bedroom wall, and got super angry and shut it off while it was updating. After this, everytime I boot my computer, it just goes straight to a blue screen with the stopcode: CRITIAL PROCESS FAILED. It then restarts, and then tries to Automatic Repair. This doesn't work either, and it sends me to a troubleshooting screen. I cannot even reset my hard drive, install a new version of windows through a hard drive or disc, and even BIOS will not work. I am completely out of options here and would appreciate a quick response as I use this computer very frequently.

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I would like to upgrade my video card from a 2GB Nvidia GTX 770 to a GeForce GTX Titan X , for gaming and video editing - (Can the phoenix 810st desktop handle this card) ? Thanks for any feedback - Jayree.

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Hi there
A colleague of mine got an HP ENVY ultrabook with W8 pre-installed plus a retail W8 pro upgrade for an extra 22 EUR.
He asked my to see if I could upgrade the machine to W8 Pro and install the IS display language pack for him.

The system has one of those wretched UEFI Boot thingy's in the BIOS.

I haven't been able to upgrade the installed windows 8 to Windows PRO -- and even trying to install from scratch via booting from an external USB DVD drive it just says after about 15 mins through the process "Windows 8 cannot be installed".

Fortunately the version of ACRONIS I use works with UEFI boot so I managed to take a backup before I started and was able to restore the original image that it had when it came out of the store -- I'd wiped the HDD when trying to install the Retail W8 Pro version- but the restore worked fine so the machine is in exactly the same state as it was when it came out of the store.

However I still would like to upgrade the machine to W8 Pro - mainly in order to change the display language from En to Is and to allow remote desktop connection to THIS computer.

You need at least W8 Pro for RDP to work correctly --you can RDP to OTHER machines using any version of W8 - but you need at least W8 PRO to allow incoming RDP connections.

Any help on upgrading a UEFI BIOS enabled machine to W8 Pro. The W8 PRO is the RETAIL version -- and the Windows version is X-64 English.

I've done loads and loads of Windows installs / re-installs etc b... Read more

A:HP envy with UEFI Boot -- cannot update to Windows 8 PRO

Hi jimbo45

The legal way to upgrade is with Windows 8 Pro Pack.

To uograde to Pro Pack
No install files needed.
Only the Upgrade key is need.

Add Features to Windows 8
or
use the Windows 8 Pro OEM full version.

To upgrade to Pro OEM full version.
No install files needed.
Only the Product key is need.
Add Features to Windows 8

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