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Lenovo Y510P Blank Screen

Q: Lenovo Y510P Blank Screen

Hi there. I'm just hoping that I can find the solution as soon as possible. So I tried playing some casual games yesterday and all of a sudden the game froze and the image started tearing apart. Next thing you know it, the screen went blank. So I force shut down it and reboot, but after the Lenovo logo, the screen goes blank. There's a faint glow, but there's no image or cursor. Could it possibly be that the GPU crashed and there's no graphic to power the display? Or should I try entering Recovery Mode or Safe Mode to switch the display graphic to Intel HD? Besides, how do I enter Safe/Recovery Mode since I'm on Windows 10. Any help would be much appreciated.

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Answer Match 98.28%

Hi everyone, I've had a Lenovo Y510P with SLI 750m's for about 1 year and 3 months now. 2 weeks ago (around the time I upgraded to Windows 10). My laptop suddenly is unable to boot for the most part.When I press power, it hangs on the initial blank screen, with no logo pop-up. I have managed to get it to boot before, just simply by restarting over and over, but it's been 3 days and no luck now. It simply stays on a blank screen (no backlight), though the keyboard and power button light up. Here are the steps I've taken to troubleshoot:-> Removed battery, unplugged AC, performed "fleeting power removal" by holding the power button for 60 secs (have done this multiple times)-> Removed RAM, changed slots etc. When there is no RAM, the machine will continuously reboot-> Removed HDD, reseated-> Removed 2nd GPU. When the 2nd GPU is plugged in, the fan will try and spin every so often-> Unplugged connectors to wi-fi module-> Restarted many times-> Pressed the NOVO button, it simply brings it to the blank screen Any advice would be much appreciated. The laptop itself is in good condition, and has little physical ware. Unfortunately it's no longer under warranty, and I'm sure the cost of sending it in is quite high. 

A:Lenovo Y510P not booting, blank screen on startup

If you boot without the HDD, what happens?

5 more replies
Answer Match 76.86%

HiIt just "died" . When I try to turn in on using power button , or levono button - it's just blank , black screen. No keyboard backlit. No sound.I have tried starting with battery only , or without battery on psu only. Is is dead for sure , or there is some magic trick I can try ?

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Answer Match 76.86%

Hi, I've been having troubles with my laptop screen. Upon reopening my laptop from sleep mode, the screen remains black instead of loading up the login screen. I've plugged in an HDMI external monitor and it displays fine so I know it is the laptop screen. Also if I restart the laptop, the laptop screen works fine. I've tried updating graphics drivers and adjusting external monitor options (Win+P) but with no success. Any suggestions on what I should do? I've had this laptop for a while now and there is no valid warranty.Thank you

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Answer Match 75.18%

Hi,  My ~3 year old ideapad purchased from Newegg seems to have gone south. I have Windows 8.1 installed. Last night I shut it off to bring it to class and when I got to class and tried to boot up, it wouldn't finish starting up, would sit at the logo screen for about 30 seconds before shutting down and starting over. The fans power up like it is going to start. It repeats this loop indefinitely. I tried holding the reset button next to the charger port and still nothing.  Suggestions?  Thanks 

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Answer Match 63.84%

Really frustrated after buying Lenovo Y700 15ISK recently. All drivers updated even applied steps from this post but still randomly screen goes blank (Black screen) while the power is still on. Also observed that harddisk light blinking turns off too after this. Is it hardware related issue?Please help to resolve it.

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Answer Match 63%

My adapter was burned, and my computer has only one graphics card.Now I want to add another graphics card so I need to buy exactly the same adapter 120W?And where I can order new adapter.I am from Israel. thx

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Answer Match 63%

Hey, I bought Lenovo y510p laptop like 2 weeks ago. It is the SLI version of the y510p. The laptop worked just fine when I was playing with it, ran CSGO and Skyrim on Ultra settings over 60 fps. Couple days ago, my friend broke my charger, and I went to Walmart to buy a new one. I bought the Duracell charger which is 90 watts and it was compatible with my laptop. Then I plugged it in, and tried to play csgo but the fps was like from 5 to 15. I have no idea how this happened. I also took off my battery and just tried to play it without it and just charging the laptop, and when I opened csgo the laptop shut down. I already made virus tests and there was nothing in the viruses. Please help me if you can, I really wouldn't want to send this to the warranty since it's brand new and propably gonna take atleast a month. Thank you already!
Specs:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 8138 Mb
Graphics Card: NVIDIA GeForce GT 755M, -2048 Mb
Hard Drives: C: Total - 913054 MB, Free - 795269 MB; D: Total - 25599 MB, Free - 16086 MB;
Motherboard: LENOVO, VIQY0Y1
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
 

A:Lenovo y510p slow fps

My guess is that the Charger may not be compatible with that laptop....90watts yes but has it got the correct DC output.

Also you didn't say how your original charger got broken. like was it attached to the laptop at the time?

What could be happening is..when you plug the new power supply in it is not the correct power your PC expects so it disregards it and runs off the battery at lower everything. As when you take the battery out it will not run at all. Easy place for damage is where the power plug goes into the laptop.
 

1 more replies
Answer Match 63%

My Lenovo Y510p isnt working, Im on my phone but ill show a video of whats happenning: https://youtu.be/d1nhfJ3PUZ0So my laptop will only turn on for a few seconds before shutting back off and then trying tobshut back off. I cant go into bios, it still crashes after a few seconds. Also a weird thing is itll be stuck in that restarting loop until i plug my charger in and then it just wont turn on at all? It first happened a few months ago but i took it to the shop and they said i was working just fine. Worked for another month, and then did it again, and then it lasted yet another month now doing thia again. The same thing every time. I had it worling yesterday, somehow it just started spontaneously working, and then after shutting it off today it started to loop again. I dont know whats wrong with it??

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Answer Match 63%

Hello guys, Im using Lenovo Y510P with the following specs:4th Generation Intel Core i7-4700MQ / 16GB RAM / Full HD 1080p 1920 x 1080 / 1TB HDD + 24GB SSD / Dual SLI NVidia GT750M 2GB / Bluetooth / CamI got this laptop from my brother, and i use it to play Counter Strike Global Offensive (CSGO) game. I have seen this laptop getting around 250fps in most of the maps in CS GO, but still I am getting only 124fps in every map with low settings. Can any of you guys suggest any tips to correct this?  Thanks in advance  EDIT: Does installing the OS on the 24 GB SSD affect the gaming performance in any way? My SSD got damaged and there is no SSD in it currently. The is only the HDD.

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Answer Match 63%

I bought one of the first Lenovo IdeaPad y510p. Having a dual gpu made for a lot of gaming fun. Yesterday, the room filled up with the smell of an electrical burn. I checked the underside the Lenovo. It had been hotter. I heard workers outside my window and figured that the smell may come from them. A few minutes later very thick smoke came out of the left air vent and made a column in the air. I quickly pulled out the power cord and battery. Luckily, the house is still standing. I understand that electronics eventually fail. Yet, this seems unsafe and dangerous. What if I weren't in the room to act quickly? There should be some way to report this. The support page to send a message has been down with an under maintenance message for days.

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Answer Match 63%

My Lenovo Y510p isnt working, Im on my phone but ill show a video of whats happenning: https://youtu.be/d1nhfJ3PUZ0So my laptop will only turn on for a few seconds before shutting back off and then trying tobshut back off. I cant go into bios, it still crashes after a few seconds. Also a weird thing is itll be stuck in that restarting loop until i plug my charger in and then it just wont turn on at all? It first happened a few months ago but i took it to the shop and they said i was working just fine. Worked for another month, and then did it again, and then it lasted yet another month now doing thia again. The same thing every time. I had it worling yesterday, somehow it just started spontaneously working, and then after shutting it off today it started to loop again. I dont know whats wrong with it??

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Answer Match 63%

Hi, I have two question : 1. I bought a caddy for lenovo y510, but my Sandisk Ultra 2 ssd is only reconize as sata 2. Is there a sata3 or sata2 support? Is there any problem with caddy? 2. Also I was wondering if I can install a M.2 SSD. My laptop is still in warranty, I didn't open it. If yes, is worthy for daily use to sell my Sandisk ssd for a M2 ssd? Thanks!

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Answer Match 62.16%

Hello 8-forums.

I'm posting on behalf of my little brother since he isn't the sharpest when it comes to computers. Today his computer started freezing and crashing out of nowhere at completely random times. I couldn't pinpoint an activity he was doing which might have caused it.

On top of that a pop-up kept coming up on his screen about his screen driver having crashed and has been restored. I happen to have the same laptop and I've had this problem for a week or 2 too, but nothing happens when it shows up on my screen (unlike his, where it crashes the computer). His screen now also has blue matrix-like lines all over his screen as a result of todays crashes.

I asked him to send the Zip-file from the DM log collector tool. He only had a BSoD once and he didn't notice the error code. The rest were freezes (forced to restart) and crashes (no BSoD screen).

Hope you can help find a solution to my brothers problem.
Regards Jens and Walther

A:Lenovo Y510p - Freezing/Chrashing

Hi Snejxjens,

Welcome to the 8forums.

Please remove some files to increase the free space to at least 10-15%.
Every partition needs at least 10-15% free space so Windows can do its thing in the background.
   Warning
Less free space could cause BSOD's

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from the manufacturer.

Code:
1: kd> lmvm nvlddmkm
start end module name
fffff801`86694000 fffff801`872ec000 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Tue Mar 04 12:07:52 2014 (5315B408)
CheckSum: 00C20523
ImageSize: 00C58000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4


Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller and ESET Online Scanner
*(Uncheck trial version in the installation process)
Remove Spybot

5 more replies
Answer Match 62.16%

I have the lenovo y510p (59370015). It has a disk drive in the Ultrabay. Does this mean that there is no Nvidia graphics card in the laptop? If this is the case, then why are there a bunch of Nvidia files on it? If this is not the case then how do I get the card working, I see it with a Error Code 43 in device manager.

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Answer Match 62.16%

I have the lenovo y510p (59370015). It has a disk drive in the Ultrabay. Does this mean that there is no Nvidia graphics card in the laptop? If this is the case, then why are there a bunch of Nvidia files on it? If this is not the case then how do I get the card working, I see it with a Error Code 43 in device manager.

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Answer Match 62.16%

I am trying to fix some things on my laptop. Everytime I enter the serial number on the lenovo website, it comes up as the number not existing. I am reading the same number off my laptop as the bios. 

A:How to find S/N or IMEI of Lenovo Y510p

Hi liberate26 , 
 
Welcome to the Community Forums.
 
I believe you have the right Serial Number as described here on how to find it .
It may be that at the moment support server is currently on update with the database as here in this recent discussion.
 
You may call in tech support for further assistance or you may send me the your SN in a private message as this should be confidential, and things you would be needing.
 
Update us as soon as convenient for you.
 
Regards
 

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Answer Match 62.16%

Hi there,I've got lenovo y510p(with sli) about 6-7 month ago.I'm trying to play cs go but while im playing with sli on, game is crashing ( something like stucking or teasing i should say, and then there being bzzzzzz sound on the background just like when you are trying to change resolution). Im being able to press ctrl+alt+del and close the cs go or sometimes it doesnt even let me do it so i gotto close pc with power button.As far as i know its not happening on other games.My all drivers are up to date.I monitored the both graphic cards' heat and and they are usually 60-65C degree.Power charger is 170w.At this point I don't know what to do. I was looking for an answer for this problem in internet but couldn't find one. Can you please help me? Pc Specs Os :Win 8.1 pro 64bitBios: InsydeH2O Version 03.73.0674CN44WW(v3.05)                Processor: i7-4700MQ 2. 40 ghz           Ram : 8gb              Graphic cards : 2xgt755 one's brand is samsung other one's is hynix

A:Lenovo y510p cs:go is crashing while playing on sl...

Hi AnnoyingPear,
 
Welcome to the Forums      
  
As per the query we understood that you are facing issue with system crashing while playing games in your Lenovo Y510p laptop.
 
As you have mentioned that this issue does not occurs in other games, please uninstall the game and reinstall and check for the issue as this looks like it is a issue with the game.
 
Hope this helps. Do post back if the issue persists!                                                   
 
Best regards,                                                          
 
Ashwin. S




Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter... Read more

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Answer Match 62.16%

I am trying to fix some things on my laptop. Everytime I enter the serial number on the lenovo website, it comes up as the number not existing. I am reading the same number off my laptop as the bios. 

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Answer Match 62.16%

Hello guys,  I bought my Lenovo y510p for months ago, tried with several SLI games to run those. They all crash, and returns the screendriver has stopped working. I have the y510p with GT 755m sli. Any solution for this?? If I run without SLI all is working good.   

A:Lenovo ideapad Y510p SLI Crashing

Have you updated your video card drivers with the latest drivers from the Nvidia website?  Have you monitored your GPU temperatures to see if either of your GPUs are overheating?  You can try using GPU-Z to monitor your GPUs while gaming.

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Answer Match 62.16%

Hello everyone,  I bought a y510p about two years ago and for the first year it worked flawlessly then one day it wouldnt start up. What would happen is it would try and boot up and show the Lenovo message then go into the novo boot menu and after 1-2 in that menu it would crash no matter what option was chosen and would keep doing it over and over. It also would only do it if the A/C cord was NOT plugged in. If A/C power was plugged in it wouldnt start at all. I gave up on it for about 9 month and it sat in my closet About 3 days ago i tried it again and it booted up fine no problem, did windows updates, restarted multiple times and no problems until today where it shut down and reverted back to what it did before. Any ideas? I am stumped and believe there might still be life in it.  Thanks! 

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Answer Match 62.16%

BSOD-xperts:
I've suddenly been afflicted with BSOD's on my Lenovo Y510P running Win 8.1. Everything was fine until about 2 weeks ago and then I started experiencing multiple BSOD's to the point that I had to boot in SafeMode. After doing some research, it looked like the issues were related to video (NVIDIA GeForce GT 750M) and wireless/bluetooth drivers. I upgraded all of those and everything was fine for a week until this morning when I got another BSOD. After looking for the bug check that it reported, I stumbled on this forum and saw some excellent responses so I thought I'd give it a whirl. I downloaded BlueScreenView and ran that and I've attached the output. I have also attached output from the MiniToolBox tool. I also tried to upload the mini-dump files but I get a message saying I'm "not permitted to upload this kind of file" but I'm happy to do so if I'm allowed to.  Here is a link the output from the Speecy tool as well - http://speccy.piriform.com/results/j7BzfFXyiX3xHgrhWQqHjXV. Would someone be so kind as to give it a look and let me know your thoughts? Thanks!
 

 

A:BSOD in Windows 8.1/Lenovo Y510P

Can you please upload the whole minidump so I can examine it?
 
It is located in C:\windows\minidumps. Select the most recently created file.

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Answer Match 62.16%

Need ur help. Laptop was working perfectly. No problems. No issues. Yesterday after shutting down laptop, it not getting START. When i pressed power button, its power led and battery led lit up and nothing goes up.(Even optical drive tray and keyboard's backlight )Only the BLANK screen shows up. I have tried hard reset method but its not working and my laptop isnt in warranty period. Please help me.

A:Lenovo Y510p laptop won't start

Hi Adil,
 
Welcome to Lenovo Forums.
 
Kindly perform Power Drain and set BIOS default:
Try turning off and removing the battery first. With adapter charger unplug, press Power button for 15seconds to drain power inside.  Plug in adapter charger and press Novo button instead of the power key to turn it on for the Novo Menu  Choose BIOS setting  On Exit tab , load optimal default then Y then place battery back before save changes and exit.
 
Let us know how you get on.
Regards,
Shashi
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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Answer Match 62.16%

Dear Lenovo family! I have bought this laptop (Y510P) around the end of December 2013. I have just decided to write these after long time of having issues with gaming. Also tooday I have just changed my Hard drive to SSD with booting windows 10 64bit from scrach hoping that it would all come to an end however it did not. -I have updated all the software, drivers etc. I have uploaded a RAR folder including my Nvidea system information, speccy system screen shot and all the logs from event viewer.  Now here is the problem I am having. When I start playin a game (For instance CS:GO) at first it is all good:-As soon as I run the game SLI gets activated.-Fans starts getting faster and both graphic cards getting warmer.-After 10-15 minues of gameplay, game freezes, screen gets minimized for 3-4 seconds and eveything freezess then games screen comes back and another 1-2 seconds game freezes then starts back on.- Problem repeates after another 10-15 minutes of game play. What  could be the problem?Could it be CPU speed is not properly working?Could it be because of the Graphic cards? I will be waiting for your help! Thank you all!  

























Evrim system info.rar ?26 KB

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Answer Match 62.16%

Hello! I'm using my Y510P with an external display and thinking about buying another one, so here's my question - how many displays are supported by the GPUs? According to the ark.intel.com, my CPU supports up to 3. Is it including the laptop's screen? I'm planning to use ONLY two externals. Specs:i7-4700MQ755M SLI16 GB RAMWin10 x64Benq GW2270 

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Answer Match 62.16%

Hi folks I'm new to the forums to please excuse me. I'm currently posting from my phone so when my laptop comes on I'll attach the debug file.

Basically I set my laptop to sleep instead of shutting it down and when I went back to resume my work (about 20 hours later) it was running very slow.

I was searching for my 'Calculator' but made a typo so I tried backspacing the letter but nothing happened. Chrome (which I had opened at the time) was unresponsive and so was my taskbar.

I waited a while to see if anything would happen but nothing did so I forced shut down.

I left it off for almost a half hour and when I put it on I got that error 'Unmountable_Boot_Volume' and it needed to restart and so it did but then the error came up again this time it did an automatic repair which lasted a few seconds then it was diagnosing which lasted a few seconds and then I got the following message:

Automatic Repair
Your PC did not start correctly.
Press restart to restart your PC which might sometimes fix the problem. You can also press Advance options to try other options to repair your PC.

I clicked restart and it did.. I got a black screen for a minute or two but I got to log in. But once again everything was moving slow so as the start menu seemed to be working I shut down the laptop. (It's currently off)

Can anyone assist me with this problem?
It would be really good if I can actually find out what's really wrong with my laptop.
Thanks.

P.S. See attachment

A:BSOD Unmountable_Boot_Volume Lenovo Y510P

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

For this crash, I suggest you follow the tutorial below for troubleshooting.
If you have any question, please ask them.
Troubleshooting stop 0x7B and stop 0xED. - Windows 7 Help Forums

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Answer Match 62.16%

Hello!So my laptop is out of warranty and a few days ago i noticed that the sound quality from speakers is decreassing. I than realized that only the right speaker is functioning very poorly (i can bearly hear it and its making crackling noises). Than i reinstalled the audio drivers - nothing changed. So that must mean that the right speaker is dying! Where can i get the spare parts and which ones do i need? Thank you! Jan

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Answer Match 62.16%

I purchased my Y510P back in Q2 2014, it was already on Win 8 when I purchased it. Everything was working fine even after the  SLI issue with  Win 8.1 which was fixed through a BIOS update that was available here in their product support page. During that time I worked more on other things and didnt really notice anything about the GPU and its update. I was able to update my laptop to Win 10 (back in Q4 2015) and I'm currently unsure if it already installed the anniversary update. Recently, I tried some few games and noticed that the second GPU seems not be working during any games I've launched. I ran Unigine Heaven Benchmark and seems that the SLI is detected, checked the device manager both hardwares are detected, and updated to the latest GPU driver. But still seems to be not working. Any help will be highly appreciated. Thanks.

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Answer Match 62.16%

Hello, I just bought a new y510p laptop few days ago. It works fine for frist 3 days. Now, when I turn on the laptop, it stuck at lenovo logo screen and then restart. The recovery key doesnt work as well, it also dispay lenovo logo and then restart. I really appreciate if anyone can help, thanks

A:y510p stuck at lenovo logo

Additional information: I don't connect any external device. I cannot access BIOS using F10 key

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Answer Match 62.16%

Hi all, I have the lenovo y510p SLI 750m version and recently (2-3 days ago) my cpu fan on the left side of the laptop stopped working with the dust removal tool. I removed the lid and I can see both fans spinning just fine, however only the right one actually performs the dust removal when prompted. The other one stays queit and I don't feel any air pushed out of the left side. I can feel it on the right like normal though. Any ideas on how to fix this? 

A:Lenovo y510p Dust Utility

Hi sifuraga , 
 
Greetings. 
 
You can initially power drain the system , turning it off removing the ac adapter and battery then pressing down the power button for 12 seconds . Start the machine using the Novo button (page 82) to launch the Novo menu for BIOS set up and set BIOS defaults f9 save and exit F10. Check the BIOS version.
 
Check how it goes else proceed with uninstalling and fresh installing the Lenovo power mangement tool . Restart and recheck . 
 
Update us how things go. 
 
Regards

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Answer Match 62.16%

I just want to comment on this - because I'm having the same issue.  I've used the laptop for a number of months without crashing issues, and it seems to have cropped up pretty recently.
 
I think it might have something to do with the driver version?  It also only seems to happen with certain games.  In particular, War Thunder and GTA4.  I play Dota 2 quite a bit and don't seem to have any problems at all.
 
 
2/2/15 EDIT: This post was moved for escalation purposes. Amy_Lenovo

A:Re: Lenovo y510p GT 755M SLI Problem

Hi,I have a problem when playing any games with SLI enabled. Games crashes at random times, sometimes even after ~5mins. So at that specific time the screen goes black and the game minimizes (or I try to minimize it by myself). After that the message pops out saying "Display driver stopped responding and has recovered". I have latest Nvidia drivers (v344.11). I'm running Windows 8.1 x64. The problem occured with any version of display drivers I've installed so far. 

9 more replies
Answer Match 62.16%

Hi Guys, I have Lenovo Y510P with Windows 10 and i recently installed a new MyDigitalSSD 256GB in the M.2 slot (instead of the 24GB cache ssd) and i'm using the ssd as my main drive for OS and programs. I'm getting reandom freezes during regular operation, I can still move my mouse duriing those freezes but that's it, it won't unfreeze unless I do an hard reset.. Those freezes happen only when the OS is running from the SSD, when I'm I run a copy of that OS from the HDD, it doesn' happen ad everything works. Before installing the ssd, every cache software was uninstalled and i even tried a fresh new clean win10 install on the ssd but the freezes still happens. I read and tried LOTS of solutions (checking for errors in the ssd, disabling SLI, disabling LPM, etc.) but nothing helps. I'm really desperate for a solution, Doesn any one has an idea on what is the problem? 

A:Lenovo Y510P with a Windows 10 on SSD randomly fre...

what i understood is that slot you got there isnt meant for a big SSD :/ so thats probably why os freezes some times it's a cache slot meant for small sized ssd cache drives if understood it right.

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Answer Match 62.16%

Hello everyone,I have an issue with my lenovo g570 laptop, when I turned it on,but the screen show me nothing ! it's just blank, although the power is light and I can hear the sound of the fan working properly,I tried the power drain, checking the RAM but still not working. I also tried to connect it to an external monitor and it's working fine. Can anyone help me?

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Answer Match 62.16%

Dear All,

I just got a Lenovo T61 Lap from a friend and trying to fix, the problem is when I turn on that Lap I got a blank screen, I tried it on a good working external monitor I got a coloured screen please see pics. Please guys advice me as soon as possible what to do and what is a symptom of this problem. Thank you.
 

A:Blank screen on Lenovo Thinkpad T61

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Answer Match 62.16%

I have a G500 Ideapad that will not boot or boot to the bios no matter what I try. It goes directly to a blank screen (back light is on monitor but nothing appears) no matter which button I push to turn it on. The Lenovo screen does not appear. I have removed everything including the hard drive, reseated the ram and the processor and have even unplugged the cmos battery after removing the main battery for days and it still will not go to bios. This happened two other times but I was able to get it to go to bios. I have upgraded from win 8.1 to 10.

I tried the hard reset. Nothing. I even tried to put another hard drive from another computer in but still get that maddening blank screen right after turning on. Trying Fn + F1 or F2 does nothing. I would love if someone has some idea I can try to get to the bios I have not tried.

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Answer Match 62.16%

what is causing my screen to go blank/black then back on(or not) and I have to restart??
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

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Answer Match 62.16%

Well, as the topic suggests, my laptop has a blank screen after the lenovo logo when I power it on. The only thing that shows up is a blinking underscore. Please help.

























14708385432301929176729.jpg ?3416 KB

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Answer Match 62.16%

I was trying to remedy the "plugged in but not charging" problem, clicked on something in the power section in a screen that came up after clicking on the power icon, and the screen went blank. I tried re-starting. I removed the battery and AC and held the power button for 30s. No change. When I power up, everything seems normal until the Lenovo splash screen comes up, the spinny dots start going, then the screen goes blank and stays blank. If I pull the AC, the screen  blinks on for 0.1 second before the machine dies. HELP!

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Answer Match 62.16%

I was trying to remedy the "plugged in but not charging" problem, clicked on something in the power section in a screen that came up after clicking on the power icon, and the screen went blank. I tried re-starting. I removed the battery and AC and held the power button for 30s. No change. When I power up, everything seems normal until the Lenovo splash screen comes up, the spinny dots start going, then the screen goes blank and stays blank. If I pull the AC, the screen  blinks on for 0.1 second before the machine dies. HELP!

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Answer Match 61.74%

Good evening, I will keep this short, I have a Lenovo ideapad y510p with Windows 8.1 (I got it with 8.1, did not upgrade from 8) . I noticed a problem yesterday, where I cannot adjust the screen brightness. If I use the keyboard commands (Fn + Up and Fn + Down) The slider appears on the top left of the screen, as always, but does not ?slide? It stays static.  If I move the slider on the Setting menu, I can slide the value but the brightness does not change and the value is not reflected on the slider on the top left of the screen. I am not sure when this happened for the first time. 











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A:Lenovo y510p with Windows 8.1 brightness slider no...

Never mind, restored from last valid restore point and now it is working

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So since christmas is coming, I was thinking it would be cool to upgrade my 8gb RAm to 16gb My question is: what kind of memy card I need to my lenovo ideapad y510p? and do I need to change my old memory card aswell if im buying new one? Also is it easy to change those RAM cards ?











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A:Lenovo Ideapad y510p - memory upgrade

They're RAM sticks, not cards, and they're fairly easy to change out. I would suggest looking for something in the 1866mhz speed, though I think you need lower voltage memory. So I'd get something 1.35v or lower.




___________________________________________________________________________________________________________________Lenovo Ideapad Y500 | IntelŽ Core? I7-3630M @2.4GHz | 8GB 1600MHz DDR3 RAM | NvidiaŽ Geforce? GT 750M | 120GB Mushkin Atlas Deluxe mSATA SSD | 1TB Samsung Spinpoint M8 5400RPM HDD | 1080p Lenovo Display | IntelŽ Dual Band Wireless-AC 7260

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Hello, where i can get recovery media for my Lenovo Y510P laptop, when my recovery partition is damaged. Can anybody help me? Does anybody have original Recovery disc or someting, where i can install clean OS? If you can help me, please contact me. Its possiable that we can share media with Google Drive or someting. Thank You!Contact: Email: [email protected]  

A:Lenovo Ideapad Y510P: How to get recovery media?

If you mean the factory recovery files try Lenovo for a recovery disc set if available. If you mean for the OS alone just download the MEDIA CREATION TOOL from microsoft which you will use to download the OS installer. As to drivers go to the download site for your unit to download them.

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I never had this problem before until recently I noticed that my fan was making this loud buzzing noise. It was bearable at first. I thought that the fan might be dusty inside because I haven't cleaned it ever since I bought it. Last week, I tried to open the laptop so I can check why it is making that loud noise. I saw that the fan was dirty. I tried cleaning it. When I turned on my laptop, it was still making that loud buzzing noise. So I just ignored it. After a week, It suddenly got louder. It didn't sound normal anymore. I tried restarting the laptop but it still makes that noise. Its annoying. I took a video so you can hear what my fan is making.  It just keeps doing like this even if my laptop is just on stanby, like I'm not doing anything with it. This is what it sounds like when I did the Dust Removal tool on Energy Management.   Since I kept using the Dust Removal tool.. Now its making this weird noise, like the fan is getting stuck on something. I don't know what to do anymore. Its been 2 years since I bought this laptop so I don't have anymore warranty and I never had problems with my laptop except for today. I have never dropped it so I don't know why this is happening to my laptop. Please help me.   











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A:Lenovo Y510P fan making really loud noise.

Hi there, Xbelleh -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
This video would leave me to believe that a piece of paper or other debris shifted inside and is now coming in contact with the fan blades.
 
When you use the dedusting cycle the debris is temporarily being blown out of the way of the blades.  What I would do is use a can of compressed air and blow out the fan assembly from both directions and see what is blown out.  Compress air is available at any office supply store, electronics store or big box discount store.  When using the compressed air use short bursts as an extended burst may damage the fan's bearings from over revving. 
 
Also, when using the laptop take note of its position.  If the fan is quiet on a flat surface, but is noisy when sitting at an angle like on your lap.  That might be a good indication that the fan bearings are failing. 
 
Worst case scenario is you need a fan replacement.  The fan is something that the owner can replace if you are comfortable working inside it.
 
As a do-it-yourself project it can be fixed in an afternoon. At this point I would try the compress air and we'll go from there.  
 
Update us how it goes.        
 
 
 
 
  
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please ... Read more

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Hi Guys, This is something that has been bugging me for almost a year now and I've just been really lazy to solve the issue.The problem is because for some reason, unknown to all except Lenovo, they decided NOT to support Windows 10 for a couple of the laptop models that they had in their product line when W10 was launched. Just my luck, my Lenovo Y510 (Model No - 20217) is among those unsupported PCs and hence there are certain features that no longer work.(Laptops-and-netbooks :: IdeaPad-Y-Series-laptops :: IdeaPad-Y510p-Notebook :: 20217 - Lenovo Support... As you can see, nothing for W10)PC Specs:- Lenovo Y510P (Model No - 20217)- 8GB RAM- NVIDIA GeForce GT755M- Windows 10 Home, Version - 1511- Intel Core i7-4700MQ CPU @2.4GHzThe issue that I'm facing is that my Webcam just wont work. Issue that I can see:- The light adjacent to the webcam on the laptop keeps coming on and going off and then finally just stay off (each time I try to use the camera)- Skype and other applications that need my camera can no longer detect it. Initially, my video keeps on appearing and disappearing until it finally just goes and stay disconnected, as though I don't even have a camera.- Error message on my Camera app when I try to open it: "We can't find your camera. Error code - 0xA00F4244(0xC00D36d5)- When I go to my Device Manager, there is no list called "Imaging Devices" as a whole. There are number of users who have faced this issue and there seems to be no proper solution for this. For s... Read more

A:Lenovo Y510P (Unsupported for Win 10) Camera Drive...

Something you can try is to do a clean install of Windows 10, and use the generic built-in drivers that come with the operating system.Create a live USB of Windows 10 using Rufus or burn the *.iso to a DVD after you download if from https://www.microsoft.com/en-in/software-download/windows10

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Hey everyone,
 
I bought a Lenovo Y510P laptop yesterday and it is extremely slow. It takes quite long to start up, simple tasks such as opening the control panel will freeze it for a about 30seconds. I haven't dared putting any demanding software on it (apart from Chrome and McAfee (paid subscription)).  My 6-year old Toshiba P300-17R is faster, which is completely ridiculous. I have no idea why it is this slow. Could anyone point me in the right direction for fixing this annoying problem? 
 
Lenovo Y510P-00303NL
8GB RAM, 4th gen Intel Core i7-4700MQ, NVIDIA GeForce GT 755M, 1TB HDD + it was running Windows 8, now updated to 8.1
 
Thanks so much!
 
(p.s. I wasn't sure in which sub category to put this and I thought it might be a Windows 8 problem - sorry if this is the wrong forum!)

A:Brandnew Lenovo Y510P extremely slow

Hi cultblonde, and welcome to Bleeping Computer.
 
You posted that you purchased the computer yesterday.  Is this a new computer under warranty?

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So this morning I woke up like usual and start my laptop up. It took a while like usual to boot up then it went straight to the your computer needs restarting blue screen and I thought hmmm this happened a few times and usually gets fixed. This time it went not to the home lock screen but the trouble shooting blue screen after picking my language and type of keyboard. Then it goes to two options "advance options" or "shutdown" I go to advance settings then there were 3 more options. Refresh settings, reset settings or advance options so I chose refresh cause I didn't want my files to get erased since I haven't backed them up yet. I click refresh and a message says that my drive where Windows is installed is locked. And it told me to unlock it and try again. So how do I access this? I forced shutdown but the same thing happens for a few times. Now I'm worried about this problem. Can anyone help me before I actually have to reset my laptop?

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I connect my phone to my laptop (windows 8) and initially it pairs just fine. Both my computer and phone say it is paired. After about 15 seconds my computer shows it as disconnected but my phone still says paired. When I try to send a picture from my phone to my laptop it obviously fails, even when I try to send it right away. I updated all the bluetooth drivers and I am still getting the same problem

A:Phone keeps disconnection from bluetooth on lenovo y510p

Either your computer is shutting down that connection after 15 min's or it is your phone. It helps to know what OS the phone is running and which mfg & model of phone you are using.

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Hi all. I recently obtained a used lenovo y510p from a friend with the following configurations. Windows 8.1 ProSLI capable with 2 geforce 750M cards6gb RAMItb Hard disk2gb dedicated video memory. It plays games at decent speeds with medium settings but I get different errors from each of the 3 games I've tried. For dragon's dogma dark arisen, the game suddenly slows down for a few minutes and picks up speed again after a few (maybe 5) minutes. With mass effect 2 the game screen hangs, while sounds and music continue as normal. ctrl alt deleting and pressing esc will make the game proceed as if nothing ever happened. Finally, for the witcher 3: wild hunt, I get the windows display driver has stopped responding error. The games are properly purchased and as far as i know, so is the OS. I've tried all nvidia display drivers between and including 347.09 to 364.72. I've tried closing all other apps, and ending all nv processes in the task manager. I've also tried different power plans and different nvidia power management modes. I've been monitoring the temp with HWmonitor and it usually tops out at around 81c which I understand is fine for this particular laptop. I even have a targus chill mat to help regulate the temp. Lastly, I've spoken to my friend and he doesn't remember having those issues at all, but he never managed to game with the laptop very often. Any help would be appreciated, this is my first lenovo product. I pereviously owned a dell xps.

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Hello.I am the owner Lenovo IdaePad y510p Intel i5 4200m.Not so long ago I bought a i7 processor 4810MQ.Both the i5 4200m and i7 4810MQ work on the Socket G3 also known as RPG 946B/947 or FCPGA 946 but with the difference that the intel i5 4200m has a TDP of 37W and Intel i7 4810MQ has a TDP of 57W.So after update the BIOS to version 3.08 willingly I took up the replacement processor.To my surprise, after an exchange with i5 to i7 4200m 4810MQ laptop will not turn on, for a short time (1 to 3 seconds) shone on the white button "power" but immediately afterwards extinguished.I suspect that it is a voltage input to the processor, but the BIOS is not possible because the feature voltage change is not visible / hidden. I hit it on:https://www.techinferno.com/index.php?/forums/topic/3546-lenovo-y410p-y510p-unlocked-bios-wlan-white...but it seems to me such output last resort, and I wanted to ask what to do now.I do not want to believe that the 300W power supply does not could handle the additional 20W per processor.What to do in my Lenovo IdeaPad y510p to use Intel i7 4810MQ?I'm sorry for his handling of English who constantly grind.Thanks!!!

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Hi all. I just bought my Y510P from a guy on craiglsist who had barely used the laptop. (Like turned it on once and then put it in the corner for a year and a half)  When I got it, the guy had restored everything to the factory settings which was just Windows 8.1. My first problem is that the computer keeps defaulting to use the HD 4600 instead of the 755M that I have set as the default graphics card in NVIDIA Control Panel. I disabled the 4600, but then the computer was super slow. Any idea why this is happening? My second problem is that I can't find anything to speed up the fans so that the computer will automatically overclock the i7. I'm tempted to slowly force it to overclock and have the fan speed increase with the temperature, but I'm afraid that I'm going to break something that way.  If anyone knows of a way to control the fan speed then that would be great. Thanks. Computer specs: Lenovo Y510Pi7-4700MQ8GB RAM1TB HDD24GB SSD (PCIe)Intel HD 4600 Graphics and GT 755M

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I have a Lenovo Y510p with 2x GT 755m cards in SLI. When playing games like WoW the MAX GPU temps on Card 1 reach 90°C. On Card 2 85°C.At this point the game starts to stop responding. The screen will go black for about 1 second andthe laptop's fans will slow down for just a moment before the game resumes and the fans go back up.This will happen pretty much any time the temps hit 90°C again. I have a Notepal U3 laptop cooler with 1 fan on each GPU intake slot and 1 on the center of the laptop.I have also repasted the CPU & BOTH GPUs with Arctic Cooling Silver 5.I have modded the bottom case of my laptop to allow more air into the laptop.The BIOS is also modified (so are the GPU BIOSes) To stop the crashing I tried upping the voltage on both cards by 012.5mV - 025.0mV. This didn'twork at all. Games always seem to stop responding when temps get to 90°C. However my laptopshouldn't even techinically be getting this hot in the first place. I'd rather max temps to sitaround 80C. This laptop has always run pretty hot and I've always felt like I got a lemon as others haveexplained to me that their laptops don't get anywhere near as hot as this. As such I have some questions for other Y510p users: 1. What are your MAX temps whilst doing some extensive gaming?2. Have you repasted your CPU & GPU?3. Have you modded your Y510p fan intakes to allow for more air?4. Do you use a cooler?5. Do any of the games you try and play ever stop respo... Read more

A:Questions about Temps for ALL Lenovo Y510p Users!!

???? ?????? ?????. ????? ??????? "IntelŽ Extreme Tuning Utility". ? ?????? ??????????. ?????? ??????? ??????? ?????? ?????????? ? 3.4 ?? 2.4. ??????????? ??? ????????? ? ?????? 75 ????????. ???? ???????? ???????, ??? ???? ??????????? ????? ?? ????????. ????? ? ?????? ???????, ??????? ??????? ???????? ??????? ?????????, ????? ?????????? ?? ?????????????.????? ? ?????? ?? ??????:https://download82.files.attachmail.ru/6A32D1112DF94C2093B85DBB64A206D3/6f0a2098da09b88c3e7588cc5723...

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A:Disk usage of my lenovo y510p always 100% ??? Plea...

that issue is related to windows 8 so i would recommend you upgrading windows 8 to 8.1 through windows store and it should stop the disk usage 100% and make it normal again

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Hi,about a year ago I bought a lenovo y510p and in the beginning I was really pleased with it. It handled games just fine and I never had problems while gaming.All of a sudden, my gaming performance was really bad: really low fps on the settings I used to play on, even on the lowest settings it doesn't get to very playable framerates (BF4, FarCry 4)I didn't do anything to my laptop, he is still plugged in, power management is on high performance, Nvidia drivers are up to date..I've been having this problem for about 2 months now and I'm starting to be really annoyed by it!Helping me would be greatly appreciatedThanks in advance-Arthur

A:Poor gaming performance on lenovo y510p

Check for overheating using HWMonitor?

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Hey y'all,I bought a driver caddy, this one:http://www.gearbest.com/hdd-ssd/pp_274547.html Also, i upgraded the internal HDD to an SSD and that works perfectly. The problem is the HDD in the caddy. Windows 10 won't recognize it in device manager and disc manager. Any help or ideas? Did i buy an incorrect caddy? Any help would be great!

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Well, as the topic suggests, my laptop has a blank screen after the lenovo logo when I power it on. The only thing that shows up is a blinking underscore. Please help.
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

























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A:100 15iBD - blank screen after lenovo logo

Hi Daisuke , 
 
Welcome to the Community Forums. 
 
Would you have the machine number ? Check on the machine number from the sticker or check it from here ,just keep your serial number confidential.
 
Best way to proceed is to isolate the issue . You can shutdown the PC and unplug the ac adapter , remove the battery (if removable) and press and hold down the power button for 12 seconds to drain remaining power . 
Use the Novo button instead to turn on where you expect to see the Novo Menu . Choose BIOS set up and verify if the harddrive is detected . You can F9 to reload defaults and F10 to save and exit. 
 
If the BIOS screen and tabs are working then we are safe to conclude that on the machine level , the laptop is working so that would now lead us to Boot issue either bad windows start up or bad display driver. 
 
Try to connect it to any available external monitor  ( press any FN keys to toggle if needed ex. FN + F10 ).
Any display on the external?  How is pressing ctrl alt del , any changes ? Tap on caps/ num lock ,see if any indicator led going on off too. 
 
Update us how it goes. 
 
Regards
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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My two year old Flex 2 suddenly wont turn on.   The power button lights up and the fan starts but the screen remains black.  I have let the power drain completely (you cannot remove the battery)  pressed the power button for 15sec x 4 then connected to the charger and still a blank screen.   the last timed I did attempt a "hard restart", everytime I held the power button a loud bleep occured which stopped when I let go of the power button.   Its warranty has expired and im not very knowledgable.  I am happy to send it away to be looked at, just dont know the best place to send it in the UK.  Any help?N

A:Lenovo flex 2 will not start, Blank screen

Hi Nigs,
 
Welcome to Lenovo Forums.
 
I would suggest you to visit the nearest Lenovo service centres for further assistance.
 
Good luck  Let us know how you get on.     
 
Regards,
Shashi
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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Yesterday I had this issue with my Lenovo R400 and I alredy solved but i want to post the solution on this forum for other people.  The ProblemMy laptop entered in hibernation mode and in the morning that i tried to turn it on it didnt. I pushed the power button i see the lights of 1 and A turned on and off twice, but didnt show the boot screen.. The screen was blank doing nothing. Solution 1Disconnect the power cable and battery and push the power button 11 times and in the 11th push the button for 30 seconds. Connect power and push power button. Then you can connect the battery. Solution 2 (The one that helped me)Removed the power cable, the battery and the internal battery of CMOS and let it disconnected all for 15 hours. I dont now the exact time that it have to be disconected but i read a post saying 15, maybe with few hours if enought.  Then you connect the cable and push F1 (until beeps)  and turn on the Laptop to enter in Supervisor Mode to set date and time F10 and exit. Connect the CMOS's battery and normal battery and is all. WARNINGIf you reset the CMOS and the laptop have a Supervisor Password enabled and you dont have it  you will be in big problems. Mine laptop didnt have it. I was luck because i didnt know it. Without the Supervisor password you cant set the date/time and the laptop wont boot again. You will need to change the MotherBoard. Or maybe you can find another solution but wont be easy. So be carefull about... Read more

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My Lenovo yoga 3 will often go to a blank screen when I am working on it writing a paper or something. When it goes blank, I have to wait a few seconds and then I can hit a key on the laptop to make the login screen appear and login again. Sometimes it will happen just once, but often it will happen multiple times even within a minute. Any idea how to fix this so it quits blanking out on me? Please and thank you!

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Hi All,
I am facing problem please help me out. Actually I forgot my Administrator password and I was using my system using Guest Account. But unfortunately today when I turn on my laptop to try recover the password, display turned into Blank and I hardly can see folders, Icon etc. I tried some with my own but does work thats why I need some expert advise. I have tried the following but didn't work

1. Reboot the system.
2. Opened in safe mode.
3. remove the battery and adapter after some time reboot. etc.

My laptop's configuration is given below :
Lenovo G580,Ci5 3RD/4GB/500GB/Windows 7 ultimate 64 bit.

Please let me know If you required any specific information.

Thanks in Advance
Shubh

A:Lenovo G580/i5/4GB blank screen on bootup

For password see option 4 or 5 - User Account - Reset Password in Windows 7

Can you be more specific about how it turned blank? A photograph will help tremendously. Screenshots and Files - Upload and Post in Seven Forums

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Answer Match 60.9%

From about 3 weeks ago, my Lenovo Y510p (GT 750M Sli, purchased in 2013) started to make this weird grinding/buzzing sound at random times on the CPU side of the fan. It was barely noticeable if I had headphones on at first, but starting from the second week the noise and vibration of it grew louder. After doing some research for possible fixes, I have tried the method openining Energy Management and running the Dust Removal feature to temporary solve the problem. However, that method only worked for about a week, and starting from the third week the buzzing remains very consistent even after I run Dust Removal several times. Does anyone here know what is the problem exactly? I know for other models, people have been able to solve the problem by updating their BIO driver provided by the website. But all Y510p users seen to have that problem early enough to just get a refund or send it back for exchange/repairment using their then still active warranty. I would like to know if there's any way that I can fix this without having to spend money for the fix when it is proven it is the company side issue since even fresh new purchases of the same model ran into the same exact problem within days. 

A:Lenovo IdeaPad Y510P CPU side Buzzing Noise

Bump. (Not sure if we allowed to bump here, if not I apologize)

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As I explained in another thread. When I attempt to boot into Safe Mode, only a black screen appears and rarely the safe mode background flashes for a second. I'm able to move my cursor around, but that's it. I do not understand why this is happening and what I can do to remedy this situation. I would appreciate any type of help. Thank you. 

A:Lenovo y510p Windows 8.1 Safe mode won't boot.

I'm wondering if the graphics adapter used on the computer is not compatible with the generic VGA drive Windows 8.1 uses for safe mode. Has the driver for the graphics adapter ever been updated? I noticed this on the specs. If you have the model with the two adapters, it's possible they conflict with the safe mode video driver. I saw a post where the computer had both an Intel and Nvidia adapter.
Dual (2x) NVIDIA® GeForce® GT755M 2GB (on select models) via Ultrabay
Single (1x) NVIDIA® GeForce® GT755M 2GB
I'm not sure it would make a difference but what happens when you disable Secure Boot and Fast Boot in BIOS. Does it let you access safe mode then?

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I have a lenovo ideapad y510p and everything was fine until for I thought I'd do the battery reset in the lenovo energy management,at first the battery was dead and laptop wouldnt turn on,,I found one way around this which is that first I take the battery out and then insert the ac adapter,the laptop turns on then I put it in hibernate while I insert battery after which it seems to charge but only after I do these steps,but if I take the adapter out and insert it back in,it would stop charging.this is all because of the lenovo energy management software battery reset.I've uninstalled it but it doesnt work.any suggestions?I'm guessing one of the steps after full charge during the battery reset the battery gets drained where it says "plugged in and not charging" until it reaches zero is the problem.

A:lenovo ideapad y510p ac adapter battery problems

 

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Answer Match 60.9%

Hello, I have been using a Lenovo Y510p since the beginning of 2014. It worked perfecly fine till a couple of weeks ago when it suddently turned-off while I was watching a video. From then onwards, it wouldn't start. Novo button or power cycling wouldn't help either. Since it is out of warranty, I took it to Geeksquad to see if they can diagonize the issue quickly but I was said the problem could be deep rooted and it needed thorough trouble shooting. I came home and started disassembling the unit part by part (Take out Hard Disk, Optical Drive, RAM, Wifi Card etc) to see if I could isolate the problem but the laptop simply wouldn't turn on. Suspecting that the mother board could be the problem, I purchased an used motherboard on ebay and swapped the existing one with this and assembled all the components back to their place. This time, when I power on, the keyboard would glow and I can see the heat dissipating fan spinning but it would spin for like 3-4 seconds and then it would stop and the laptop would power off. Then the laptop would start again, the fan starts spinning and stops after 4 seconds and this enters into a loop. All this while, the screen is totally black and doesn't display a thing. F9 or any other buttons are of no use. Novo button is of no use either. The laptop enters into the same loop with Novo button too. Would this mean that my CPU has given up on me? I request your kind help! Thanks,Shyam

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This has been an exhausting day! I've been trying to figure this out for quite awhile.

To start, I'll post some information.

My webcam was working fine yesterday! I tried doing a system reboot to the the week before that and alas the issue prevailed. My internal webcam is not being registered by my laptop!

So the solution that seemed obvious enough was to check my drivers, update them if necessary. Which I ended up doing. Alas, the issue prevailed.

Checking the device status, I received the error "Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer." The device is currently registered as 'Unknown device' as I uninstalled the driver. I was receiving the same error when I did have the original drivers though.
Looking up what the error means, it meant that the device was disconnected. I'm not entirely sure how this could happen though with an internal laptop. I also need to get a new copy of the drivers (Which don't seem to be registering the device upon installation).

Anyway any help would be appreciated as this has become a huge headache for me, and i just want to skype with my friend!
 

A:Need help with internal webcam drivers for Lenovo Ideapad y510p.

It might be that the webcam has failed if everything else has been tried.you can take it somewhere and have it looked at but im not even sure they can be fixed when they go. it might be cheaper just to get an external webcam such as a logitech.
 

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Hi Guys,

This is something that has been bugging me for almost a year now and I've just been really lazy to solve the issue.

The problem is because for some reason, unknown to all except Lenovo, they decided NOT to support Windows 10 for a couple of the laptop models that they had in their product line when W10 was launched. Just my luck, my Lenovo Y510 (Model No - 20217) is among those unsupported PCs and hence there are certain features that no longer work.
(Laptops-and-netbooks :: IdeaPad-Y-Series-laptops :: IdeaPad-Y510p-Notebook :: 20217 - Lenovo Support (US) As you can see, nothing for W10)

PC Specs:
- Lenovo Y510P (Model No - 20217)
- 8GB RAM
- NVIDIA GeForce GT755M
- Windows 10 Home, Version - 1511
- Intel Core i7-4700MQ CPU @2.4GHz

The issue that I'm facing is that my Webcam just wont work. Issue that I can see:
- The light adjacent to the webcam on the laptop keeps coming on and going off and then finally just stay off (each time I try to use the camera)
- Skype and other applications that need my camera can no longer detect it. Initially, my video keeps on appearing and disappearing until it finally just goes and stay disconnected, as though I don't even have a camera.
- Error message on my Camera app when I try to open it: "We can't find your camera. Error code - 0xA00F4244(0xC00D36d5)
- When I go to my Device Manager, there is no list called "Imaging Devices" as a whole.

There are number of users who have faced this issue and there seems to... Read more

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Answer Match 60.9%

I have a Lenovo 510p running windows 8.1. It did an automatic update after restarting it showed a BSOD for less than a second then went into startup repair. It said "Startup repair couldn't repair your PC" it had a spot to display a log file location but it was blank. When I tried to refresh it said "The drive where Windows is installed is locked. Unlock the drive and try again". Reset said "Unable to reset your PC. A required drive partition is missing". System restore said "To use system restore you must specify which Windows installation to restore." I only have one Windows installation. When I ran chkdsk it said (https://drive.google.com/file/d/0B24yfUwZYyCQRWtySHlyc2plNEk/view?usp=docslist_api) when I did chkdsk /f it said (https://drive.google.com/file/d/0B24yfUwZYyCQZHlQNFlFWmN2WGc/view?usp=docslist_api). I ran the Lenovo system restore and it restored back to factory settings, but still won't boot. If I connect the drive to another computer I'm able to see all the files but it won't boot on the other computer either.
Thanks in advance,
Branson

A:Lenovo Y510P Won't boot, Disk write protected

Hi Branson,
 
After restoring to factory settings do you see any error during the boot process?

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Answer Match 60.9%

Hello.

I have a Lenovo IdeaPad Y510p and it has erratic BSOD behavior, usually after sleep mode, but not always. Would love to get to the bottom of it and appreciate any help you can provide!

I've attached the necessary file as per the BSOD posting instructions.

Thanks,
Alexander

A:BSOD on Lenovo IdeaPad Y510p, after sleep mode usually

Only 48 Windows Updates installed. Most systems have 60 to 80 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available.

The memory dumps blame usbccgp.sys, but MSINFO32 lists ks.sys (kernel streaming of video driver)
And this seems to happen during a power down event (such as power off/hibernate/sleep/etc)

Finally, what applications do you delay using Startup Delayer?
What USB devices do you have connected?

I'm concerned about your version of Diskkeeper as it dates from Jan 2013 - well before Win8.1 was released.
Can you update it? If not, please uninstall it while we're troubleshooting.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

You may not find an update for this one, if so, just leave it be:
LhdX64.sys Mon Jan 11 10:06:58 2010 (4B4B3E92)
Lenovo HD Disk Driver
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys

You should be able to find an update for this one:
tap0901.sys Thu Nov 24 13:50:27 2011 (4ECE91F3)
TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO
http://www.carrona.org/drivers/driver.php?id=tap0901.... Read more

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Answer Match 60.9%

Hello, I only found out after purchasing the Y510P laptop that it for some strange reason does not support 5Ghz networks, only 2.4Ghz. This results in me having insanely slow connection every single night around peak hours (7-11pm), and I'm unable to do anything like watching movies, playing games or download stuff. Does anyone know exactly how to upgrade the wireless card on this laptop so it supports 5Ghz networks? Do I have to go out and buy another wireless card, or is it software upgrades like drivers only? I'm not a computer major so a walkthrough would be appreciated. Thanks.

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Answer Match 60.9%

Hello, I am having a very big struggle with turning on my laptop to show a display. People have said that I should get a VGA or a HDMI cable and connect it to a monitor so I have done that. Some have said press take out the battery and charger and press the power button for 40 seconds then put the charger and battery back in, that I have tried. Lastly, they have said to press the NOVO button on my laptop (A button that is only on Lenovo laptops) but unfortunately, all of these suggestions have not seemed to help.

The laptop does turn on but the display does not come on so its just a black screen, sometimes though you can get a display and after that when I hibernate or shut the laptop down it will begin to not show the display again unless I am lucky and it turns on. Does anyone here have any other suggestions that could help?

Thanks!

A:Lenovo Z580 Blank Screen on Startup Problem!

Hello Kitkat4life and welcome to the sevens forum:

1. Can you get into safe mode, try and see if it does it in safe mode.
2. When the laptop does come on have you tried to run your anti-virus to see if you have a virus.

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Answer Match 60.9%

Hi. Just a few days ago, I purchase a 14.5 inch wide Lenovo IdeaPad 100s. I also own a TEAC Screen/Monitor, which I connect them together with a HDMI cord to have dual monitors. Recently, while I was playing a game on my computer, my screen just flashed white, and stayed white, but my other monitor (which I have them to be extended for more room) was completely responsive. I turned off my computer by holding down the power button until the charging and power button were both off, then switched it back on. Instead, the computer appeared to be on (the power and charging lights were switched on) but the screen was just blank and black and my dual monitor (the TEAC television) acted as my one and only monitor. I logged on and went to my settings, to check if there were any signs of my laptop screen working, but there wasn't it only said my TEAC monitor was the only screen I had. Any help of what I can do?  (NOTE: I use Windows 10)

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Answer Match 60.9%

I have Lenovo c260 all in one pc - had for one month, after logging in screen then goes blank and does not come on at all, problem only started when speedupmypc pop up appeared and seems to have taken over. I have mcafee security installed as standard when purchasing, is computer corrupted?Thanks for any help you can provide

A:Lenovo C260 AIO hybrid system screen blank after log in

Have you tried booting to safe mode?

8 more replies
Answer Match 60.9%

Lenovo z500. Windows 10. When I turn on screen is black. Nothing showing. No cursor or flickering. Can hear computer Tring to boot and keyboard lights come on. Have tried pressing all function keys to no avail. I'm away for a conference and have no tools to open up and remove battery. This happened yesterday but then when I randomly moved screen it came on, but problem reoccurring when I tried to boot up again. No amount of screen moving helping this time.  Has never happened before.  I had to put it through air port scanners yesterday during travel. Has never affected laptop before but I did read somewhere about a magnetic field perhaps affecting it but not sure what that means. Any help greatly appreciated as without it my presentation at this conference is screwed! Thanks! Tim

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Answer Match 60.48%

Hey guys, I am having a weird problem with my Lenovo Y510P, there's a LVDS cable which connects the motherboard to the lcd. When I disconnect this cable, the system boots perfectly and I can see the desktop when connected over hdmi to TV. However when I connect it back, the laptop doesnt even POST, no lights, no fans, nothing. I am unable to find the source of this problem, is it the LCD that's dead or some component on the motherboard? A short somewhere? 

A:Lenovo Y510P doesnt POST when LVDS cable connected

My first guess would be a short in that cable since it probably gets flexed alot (if it is the one I am thinking of), and they are pretty cheap. NEW LVDS CABLE FOR LENOVO Y510P 1080P FHD LCD LVDS CABLE VIQY1 DC02001KT00https://www.aliexpress.com/item/NEW-VIQY1-DC02001KT00-LVDS-CABLE-FOR-LENOVO-Y510P-HD-1080P-FHD-LCD-L... Good Luck,

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Answer Match 60.48%

Performed a regular windows update earlier tonight, and ever since my Y510P has been completely unable to detect any wireless networks. I've performed a system refresh, and tried updating my drivers but it still can't detect any wireless networks. The problem is likely not with my router as I'm able to connect to it with other devices. Thanks for your help

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Answer Match 60.48%

Hello, Last week i received my Y510P from a reseller here in Lithuania, and ran into a *slight* problem.When playing more demanding games (though i wouldnt call borderlands 2 a very demanding game), the screen freezes and the sound hangs. Occasionally the display would turn pitch black (sometimes the drivers just reset with screen backlight still on). I checked memory, sshd, cpus and main gpus for errors, but none were found. I have no idea how to test the ultrabay though... Temps are pretty high, but definetly not critical. CPU runs below 85c under load, main gpu runs at around 75c, only ultrabay runs hotter, but i've seen people saying that theirs run above 95c and it still works fine. Mine usually crashes when it reaches 91-93c. It reaches those temps in about 30-60 minutes, steadily heating up.  I tried removing and re inserting, but it didnt have any effect. Im stumped. Sorry for rambling on so long. I hope somebody can help me pinpoint the problem, and maybe help fix it. Thanks. System specs:Win 8.1 proIntel core I7 4700MQ 2.4ghzNvidia GT 755m SLI8GB ram1TB+8gb SSHDAll drivers are up to date. 

A:Lenovo Y510P 755m SLI ultrabay crashes nvidia serv...

It seems that re-pasting the ultrabay, and increasing TdrDealy to 8 fixed the problem, but i believe it's something more serious than that...

9 more replies
Answer Match 60.48%

Hi everyone - I have 2 issues with my y510p (it's a little less than a year old, so with the warranty coming up I figured I may want to get some second opinions).The first is that recently, say within the last month or so, it has developed the habit of rebooting for no discernible reason and with no warning.  It will just snap to a black screen instantly.I've done a full refrresh of my Windows 8. I've run all the validation tools I could think of (hard drive/mem/OS files/etc.) There's nothing particular evident in my event viewer except for this in my system errors:'The description for Event ID 0 from source GeneStor cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.If the event originated on another computer, the display information had to be saved with the event.The following information was included with the event:GeneStor driver startedGeneStor driver started (2)'I believe they are connected because before the crashes started to occur the Onekey Recovery application would start randomly opening multiple instances of itself.' As an addendum, it also appear that I am getting kernal-power event 41The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.---- The other issue which may or may not be related is with... Read more

A:Lenovo y510P - Random Reboot and Power Button Issu...

So as a heads up for anyone else that might be encountering either of these issues - I called support just now and I'm sending it off for repair.  Bit of a bummer since this is my work machine (thankfully I have my t500 from college still kicking around to use in the meantime). Tech support was really nice and quick. Didn't make me walk through the diagnostics/troubleshooting I'd already done which is refreshing. Hopefully this is just a fluke because apart from these issues I really like this machine (and as I said, my thinkpad is rock solid.)

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Answer Match 60.48%

I am currently running the 358.50 version of GeForce drivers, however there are newer ones available (361.43). For some reason when I tried updating, my system got really unstable and eventually blue screened with KERNEL_SECURITY_CHECK_FAILURE. When I rebooted it was fine, until I tried to use a graphics intensive application (Photoshop) that caused my laptop to switch from Intel HD to NVidia. My computer locked up and crashed again. I booted into safe mode and rolled back the driver, but I need to install that driver eventually as I use this laptop for gaming and Photoshop.

Maybe another driver needs to be updated? Maybe it's my Intel driver? I couldn't find any issues comparable to mine so I'm assuming there is a conflict I can't find. Thanks for any help you can give me, I don't know much about how drivers work.

A:NVIDIA Driver causes system instability and BSOD in Lenovo Y510P

Exact same thing has happened to me with a Lenovo Y410p. I did a Windows 10 update yesterday and updated my drivers including my Nvidia driver and since then I have gotten three KERNEL_SECURITY_CHECK_FAILURE BSOD when running graphic intensive applications like Photoshop or Illustrator. Today I did a fresh install of Windows to see if it fixed the problem and as soon as I tried launching a game I got the elusive orange screen of death with the same error.

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Answer Match 60.48%

Spoiler (Highlight to read)  Hi, Computer goes blank (it still works), keyboard is not responding, neither touchpad. It happens approx. twice an hour, when it's charged or on battery, using both graphic cards (one or another).I've purchased my y700 couple months ago, problem occurs all the time. I've sent it twice to service center, but they did not find any problem. Configuration:Genuine windows 10 x64All drivers are up to date (downloaded from support.lenovo.com)Tried using BIOS 35 or 37, makes no difference. Team, could you please help? 

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Answer Match 60.48%

I am not able to update my VGA driver with any other than ATI Mobility Radeon HD 5730. However when I boot having this driver keeps my screen blank till I have to reboot it in Safe Mode and choose Standard VGA driver.
I have attached my MiniDump folder with this thread.

What shall I do?

Note: I have downloaded latest drivers from Lenovo site. Used ATI Catalyst, AMD updates etc. but nothing resolved my issue.

A:Lenovo Ideapad Y560 shows blank screen after booting

I have the same issue - can anyone shed light on this?

1 more replies
Answer Match 53.76%

Found a possible fix (workaraound) of the famous screen flicker problem. I've tried all of the proposed fixes found anywhere on the web and nothing worked for more than 5 minutes. I also sent it to be serviced, came back even worse.The screen would go crazy when showing high contrast images with a lot of black. The flicker was most prominent when testing the pixel-walk(inversion) on this website:http://www.lagom.nl/lcd-test/inversion.phpIf you have the same problem, try applying pressure on the LCD frame in one of the corners. In my case the flicker went away. I put a piece of fabric between the plastic and the metal LCD frame and after some fiddling I managed to find a sweet spot with no flicker.My laptop is y510p with 755M SLI and FullHD screen.Try at your own risk!Cheers

A:y510p screen flicker FIX!

Ok, I have an update. The flickering can be fixed with a bit of DIY. There's a band cable attaching the display circuit to the metal frame holding the LCD. This band is glued with some sort of conductive glue that goes bad over time, messing up the electronics somehow, I guess preventing the capacitors from discharging properly, dunno.Try and make your own conductive band, I made mine using aluminum tape, it works very well. No flicker noticeable for over a week.Once again, try at your own risk.

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Answer Match 53.34%

Recently, my Y510p screen has begun to change some pixels colors (green and purple) based on how far I open the lid of the laptop. Currently, I cannot open the lid past approximately 90 degrees or the screen's color will change. Websites are still readable, I believe that it has something to do with the connections in the joints of the laptop, but I am not positive.
 
Here is a picture of the lenovo website with the issue occurring.
 
Link to picture
 
Some extra information:

Laptop Age: ~ 5 months
Never been dropped
College Use (Usually kept on desk in dorm room)
Light travel in backpack
Always closed lid on shutdown
I do have a warranty plan, if nothing can be done, worst case I can send my computer back.

If anyone else has been having this issue and been able to have it fixed, please chime in with what was causing your problems.
 
Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

A:Y510p Screen Green at Certain Angles

Hello, I know this post is very old but I would love to know how you fixed the problem or if you returned the laptop. I have been having this problem for like 6 months or even more, but now it's become so bad that I almost have no LCD angle position where I don't get these pin/green/red dots. They move with the video or pictures and I believe there are only certain colors that trigger this problem. But now, it's become worse so I get this problem at nearly all the colors. I personally believe the problem is in the screen connector, because it depends on screen tilt position. Also, when this problem started, when I pressed the laptop near the LCD hinge on the right side, the dots disappeared or reduced. But now, almost nothing helps. There's just like 1 or 2 very precise LCD tilt positions where I get very less such green/red/pink dots.  This is my first post/reply and I had to make an account just to ask this question! Hoping to hear from you and the community. 

1 more replies
Answer Match 52.5%

Hi so my reason for the dual boot is because some games have stopped working on 10 and apparently 7 due to some services are no longer there which are better for secuity. first of all i had a problem with it not knowing my pc hardware configuration i got round this using xp pro x64 disc which i got on ebay. now i get a blue screen (0x000000A5) i've tried changing everything in bios to see if it makes it work but no luck, ive got really stuck with this problem ive got the latest bios. images below are my blue screen and bios. thanks james Preview attachment IMG_0407.JPG  IMG_0407.JPG973 KB   Preview attachment IMG_0409.JPG  IMG_0409.JPG782 KB  Preview attachment IMG_0410.JPG  IMG_0410.JPG718 KB Preview attachment IMG_0412.JPG  IMG_0412.JPG699 KB 

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Answer Match 52.08%

Hi All,
 
I purchased my y510p (GT755M SLI) in July of this year from Newegg.com and I am having similar issues as described in this thread.
 
In my case, the issues usually begin 45 minutes after startup and persist until I turn off the laptop for several hours; and then the cycle repeats. After 45 minutes, my display begins "flash" white screens for fractions of a second, oscillate on dark shades of blue/grey, and also display vertical colored bars (similar to the videos posted in this thread). I have identified several ways I can quiclkly replicate the issues: (1) setting the brightness to the max setting, (2) visiting websites with dark grey backgrounds (hbogo.com, for example), (3) watching video in either windowed or fullscreen.
 
Some other things I wanted to note:
-I discovered by chance that when I apply light-moderate pressure to a certain spot underneath my laptop (on the underside of where the "x" and "c" keys are on my keyboard), the problem disappears. This leads me to believe it is a hardware issue or loose component.
-The problem does not appear on external displays, only on the laptop.
-I have already sent my laptop to lenovo for a repair and the screen was replaced. The issue resurfaced after the second or third use.
-Problem ranges from a few infrequent flashes of vertical bars to full screen mayhem.
-An electrical sound can be heard near the LCD, as if there isnt enough energy to power it completely.
 
11/5 EDIT: This post was moved to ... Read more

A:Re: Y510P Screen Flashing, Flickering, Random Colo...

I just bought a Y510p and the screen flickers on certain colours. On Lagom  the flicker is very strong on 7b. The screen is 1366 x 768. I actually wanted to lower resolution screen as I've got a few older programs like photoshop which don't scale and my eye site isn't great. Is there anyway to fix it? If not, do all of the Y510p laptop screens have the same problem? I'll probably send it back but I really like the laptop otherwise so would love to get another one if the flickering was fixed. Thanks for the help in advance!

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Answer Match 52.08%

Seems like ever since the latest NVIDIA graphics drivers update (I'm not 100% sure about this, but I think it's the case), my screen stays black upon being woken up from sleep or hibernation. I know it's on, and it's not a matter of the computer being slow, because it's not, and even if it were, leaving it on for many minutes and it remains blank, and the power button and keyboard and everything light up and it starts heating up, so I know it's doing something. Hitting FN-F2 for the backlight does nothing, so I don't think that's the issue. The only way to resolve it is to hold down the power button and reboot, which **bleep**ing pisses me off because sometimes I have important work up and am forced to lose it. Anyone else seeing this issue? Could it be related to the new graphics drivers, or is this something worse and hardware related? My screen seems A-OK when it comes to everything else. Thank you!

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Answer Match 52.08%

Is it true that there is a manufacture defect of a faulty motherboard that has caused this?

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Answer Match 49.56%

So everything has been working fine on my laptop until about 10:30PM EST tonight. I bought it new in August 2011.
Specs:
 
OS: Windows 7 Home Premium
CPU: Intel Core i7-2630QM @ 2.00 GHz
RAM: 8 GB
HD: 750 GB
BIOS: 45CN36WW
 
It's always been a fine machine with NO problems.
However, last night there were Windows 7 updates that were installed and then restarted my computer. I had not gotten a chance to check exactly what they were though. About 10:30 this evening, flash crashed in Mozilla Firefox which is not that uncommon, and from there Firefox closed, and so did my Microsoft Word and Excel apps that were open. From there, my computer began to shut down and restart. When it went to restart, all it could do was go to the opening Lenovo screen which gives you the F2 (setup option) and F12 (multiboot menu option) as it typically does. Besides a thin strip at the top that appeared after about 30 secs that only displays moving static that eventually will just stick, that is where the boot process ends. No Windows 7 screen, and certainly no opportunity to boot into safe mode to check for any problems. The screen freezes and goes nowhere.
 
So basically, all I'm getting in terms of boot options are lenovo features, not windows 7 features, meaning it won't boot into windows 7 or windows 7 safe mode no matter what I try. The biggest problem here is that I have no windows 7 disc to even try to boot from my dvd drive.
 
Anybody have any suggestions on what the probl... Read more

A:Lenovo IdeaPad Z570 - Crashed and now won't boot past opening lenovo screen

Are you able to get into the advanced boot menu by tapping F8? It might not be listed on the startup screen but it should still be there.
 
If not you can burn a repair disc from any PC with Windows 7. Theres steps from Microsoft Here.

8 more replies
Answer Match 48.72%

Okay, so my Lenovo N580 IdeaPad with i3 processor is stuck at the splash screen, aka the black screen with Lenovo written on it in bold white letters. I tried removing the battery, then putting it back on, then pressing power button for 45 secs. I also tried pressing the the Novo button (the small round and black button besides the power button) but the screen shows no change and does not go to bios/reset menu on pressing f9/f12 too. What else can I do to get my laptop back on? Please help, all my project work is on my laptop










Solved!
Go to Solution.

A:Lenovo N580 stuck at "Lenovo splash screen"

Dear CPVirani, Welcome in lenovo community, Please try to : 1- Remove the battery and the charger >> Hold on the power button for 20 seconds.2-Connect the charger only >> Hold on the power button for 10 seconds.3-Try to turn on the laptop. Regards,Joseph

5 more replies
Answer Match 48.72%

HiI have Lenovo g500 core i7 ram6 ati radeon 8750 1tb hdd. It's been like a month that laptop freezes at the splash screen. I live in Iran and the laptop is made in China.I've searched the forums and found the "battery removing, 15sec button-holding and AC Adopter pluging" solution and it worked ...but today it's not working anymore ... I'm stuck at the splash screen for 4 hours and this is our desktop pc I'm using to post this message.I really need my laptop! It's my life!Please help ...










Solved!
Go to Solution.

A:Lenovo G500 stuck at "lenovo splash screen"

Hi Azadkv,
 
Welcome to Lenovo Community!
 
I?m sorry to hear that your G500 Laptop is not booting to Windows and hanging at Lenovo Logo and the issue persists even after performing Flee-Power step. Hence, I suggest to perform BIOS reset and check if the issue persists. Below are the steps to perform BIOS reset:
 

To access BIOS menu turn OFF the Laptop and press the NOVO button located beside power button.
Then to reset the BIOS to its defaults click on ?F9? Key and select YES.
Now click on ?F10? Key to save the changes that are done in BIOS, the computer will automatically restart.

Do post us back if the issue persists.
 
Best Regards

Shiva Kumar




Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

9 more replies
Answer Match 48.72%

after blue screen of death, my lenovo is not booting, its stuck on the brand name logo and there is nothing i can do i tried remove the battery, and power up with jus cord and opposite, tried to push one key recovery but that dosent work neither any ideas?OS. win10 x64pentium 2.4ghz6gb ram1tb hddintel 5500 graphics

A:Lenovo G500 stuck at "lenovo splash screen"

The first thing I look at if a machine hangs at startup is the USB ports.  Physical damage can create shorts which cause these symptoms.  Check for bent pins or a tongue broken off.

3 more replies