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Blue screen error on new dell labtop

Q: Blue screen error on new dell labtop

I just got a brand new Dell labtop. But whenever I'm installing something, or loading a game, a blue screen error pops up and I have to restart. The first part of the error message is a punch of numbers on the top like 00000x or something like that, what do I do?

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Answer Match 71.82%

I have read multiple postings about folks spend hours on the phone with Dell about Blue Screens of Death and Inspiron 530. I too bought a Dell Inspiron 530 - the First machine, after installing my lexmark printer 3400 driver not only gave me blue screens but memory issues with the windows desktop not painting correctly and icons missing! So I called Dell and they told me how reset the machine back to the factory settings...but I still encountered the Blue screen of Death even after that and then going to standby/hibernation and coming back - clicking to yahoo and checking mai! Boom Blue Screen every time! I called Dell and they replaced the machine with another Dell Inspiron desktop 1 week ago. I hooked up the new one and the same exact thing has happened - I restored the settings again and have already had the dreaded blue screen Stop error code 0x40000080 even with out now installing anything related to a printer!!! all while coming back from hibernation! So what I have read here is to get around this issue is to never let the machine got to standby or Hibernation is that correct?? or do I need driver updates! why in the world I would need new drivers when this is a brand new machine!!! HELP in CT!


A:Dell Blue Screen Stop Error Code 0x40000080 with Dell Inspiron 530

Go into your Device manager and see if there are any conflicts/issues noted by a yellow triangle with and exclamation mark in the center.

You are the second person here today with a DELL computer and 0x80 errors.

17 more replies
Answer Match 70.98%

I recently bought this labtop
HP Pavilion dv6871us

And At first i ignored the errros but now its gettin to the point where
inportant unsaved data is being deleted from my workspace because the computer goes into these two blue screen errors at random times.



Now i've noted that when I am playing Battlefield 2 and running teampseak
is when these errors happen the most.

Can someone please help? Is it a virus? Faulty Hardware? or software?

A:[SOLVED] Two Constant Blue Screen Errors In Labtop

just had a crash today at 8:04 PM easter
i tried to connect to youtube then crashed

17 more replies
Answer Match 67.62%

I've searched and searched and all I find is suggestions to contact Dell. My system is NOT a Dell. But, I am getting the following Blue Screen error. Sometimes I simply have to reboot and all is good, sometimes 2 or 3 times, but it seems to happen everytime I turn on my PC.
Before I reinstall Windows for the um...millionth time, are there any experts able to help solve this mystery?

A:Blue Screen Error: NOT A DELL

when we make suggestions to contact dell its because a person usually tells us it is a dell or we can tell from the computer specs given that it is.the only time in my life i have seen a blue screen similar to that is when ive changed back to windows xp from vista before i was knowledgeable enough to realize i had to go into the BIOS and change the configuration from ACHI to either SATA,ATA,IDE, or compatability.if your computer came with windows xp then you dont have to make the change in the BIOS to run windows xp properly.if it didnt come with windows xp and you are trying to change it back to windows xp thats why you are getting that blue screen.if it isnt that then someone with more knowledge on this than i have will hopefully have more advice to give you.

3 more replies
Answer Match 67.2%

To any and all that may be able to help or suggest a fix for my problem.

Today, 2/25/2013 my computer started up and went almost directly to this problem....

*** STOP 0x00000024 (0x00190203,0x8A7BC268,0xC0000102,0x00000000)

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this sis the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, then restart your computer.

Needless to say the computer will not allow me to do said task no matter what state I attempt to boot up the system.

Anyone, please help or suggest if possible...
I will continue to work to fix this issue whilst waiting for any and all responses!

Sincerely, Christopher.

A:Dell XPS600 blue screen error

Boot off of the Windows Disc Or download the Recovery Console ISO. Burn it to CD with IMGBurn Boot off of the CD and get to the Recovery Console. Here type chkdsk /R and press enter. Disk Check Outside Windows (Windows XP) The Check Disk utility will try and fix any file errors.
You can also download the ISO image for Seatools, or DriveFitness in my signature and burn the image to a CD using IMGBurn also in my signature and boot off of the newly created CD and run the Quick and Advanced tests on the HDD to test the integrity of the drive.

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Answer Match 66.36%

I am using a new (non-refurbished) Dell Inspiron 15 3521 laptop with Core i3 and windows 7. I have had this problem for a while that the computer suddenly shows a blue screen with error written on it and after memory dump it has to be restarted.
Of late this problem has become more common, occuring once or twice in every hour of use. NO, I HAVE NOT INSTALLED ANY NEW HARDWARE LATELY.
Please help.
Crash dump report showed following report:
On Mon 8/4/2014 7:24:48 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080514-16645-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x4A (0x73742E09, 0x2, 0x0, 0xFFFFF8800761BB60)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

A:Dell Inspiron 15 3521 Blue screen ERROR

Download BlueScreenView:
unzip downloaded file and double click on BlueScreenView.exe to run the program.w
hen scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

11 more replies
Answer Match 66.36%

When I try to turn on My Dell Inspiron n5110 laptop, it boots up for a few minutes then gives me the blue screen in the picture. Other times it just beeps 4 times continuously until I cut it off with no display. If this cannot be fixed, can I get my information off of it?

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Answer Match 66.36%

Please find attached my ZIP file as per your instructions for Blue Screen Error

Also system information file is stored as a .docx file

This is a standard Dell Inspiron, I have not made any changes to the system files, other than all the usual windows update and Mcafee antivirus is preloaded.

I use Windows Live for my Email.

Explorer for browing.

My details:

Ashwin Gupta
Ph: + 91 9899999290
[email protected]

A:Blue Screen Error on Dell Inspiron System

Please set your pagefile back to defaults. You currently have a custom setup that is preventing .dmps from being saved. There were no .dmps in your reports for us to analyze...

Start Menu -> Right Click Computer -> Properties -> Advanced system settings -> Under the Advanced Tab -> Under Performance -> Settings... -> Advanced -> Change... -> Put a tick to Automatically manage paging file size of all drives.
Next time you have a crash, provide us with a report. Also, if you are using any disk cleanup utilities, please refrain from doing so for the duration of our troubleshooting.

2 more replies
Answer Match 66.36%

As per Kimsland I have updated my profile with my system specs. I am attaching my minidumps and information in my event view (zipped of course). I had confirmed drivers and ran virus scan per instructions as well. I am tired of dealing with Dell (when I do finally get them) because they obviously have no clue as to the extent of their problem. I like my computer but may have to resort to return with help from American Express. Any assitance would be greatly appreciated. Dell has only had me peform a PC Restore, delete minidump files, removed and reinstalled security software and several other obviously procedures that waste time.
Thanks again for your help.

A:Blue Screen Error 0X40000080 on my Dell 530S

more minidump attachments

My previous post filled things up. Here are more minidumps

View attachment 29763

View attachment 29764

6 more replies
Answer Match 66.36%

Today, I was (trying) to upload files on a Micro SD card. I went to "My Computer" and clicked the storage device. It stopped responding, so I ended the program. All the icons disappeared, so I shut down the laptop. When I booted it back up, it did the little windows thing with the logo and blue bars. It then asked me "Start Windows Normally, Last Known Settings, Safe Mode with Command Prompt, Safe Mode with Networking, and Safe Mode." I selected "Safe Mode" and it flashed a Blue Screen error and went back to the Windows logo with blue bars scrolling. I then tried selecting all the other options. It still would flash the blue screen error. I need help!

A:Blue Screen Error - Dell Latitude D800

If it won't boot into Safe Mode, some of the XP core files are corrupt or there is a hardware issue. Try booting from your XP CD and perform a repair.

5 more replies
Answer Match 65.52%

I decided to create a backup of my system for the first time as follows:

Xp was already installed on my pc so i didnt have a cd to retrieve the
'backup' facility, so I tried to create the 'dell OS Recovery CD' by going to
Programs>dell accessories>dell os recovery cd, this took ages and ended in an error saying something about not enough space.
Fair enough I have now read more about backing up & am getting an external drive instead.

But since then everytime I boot up my laptop I get a blue windows page saying:
"Checking file system on C:
the type of the file system is NFTS
Can't open volume for direct access
windows has finished checking the disk"

it clears after say a minute and completes start up as normal.

I have since downloaded the xp backup program from which caused no probs.

Before all this I downloaded registry booster, which i have now stopped it
scanning but think I will uninstall it until after i have created a backup.

I hope you are able to follow this, I am running XP home edition on an
Inspiron 1300 laptop and the only real changes i have made recently are those above

can anyone help with the blue screen error?
thanks for reading

A:blue screen start up error since tried Dell OS recovery cd creati

7 more replies
Answer Match 65.1%

dell blue screen error when burning dvd drag and drop from explorer.
how can i resolve this

A:dell blue screen error when burning dvd drag and drop from explorer

upgate all your Burning software and OS,
and please show the blue screen is better.

1 more replies
Answer Match 65.1%

Hi all,

I have a Dell Laptop Core 2 duo Processor. Since tomorrow its giving a blue screen error and rebooting please suggest what to do.I am attaching the dumps which would help you.

Thanx in advance...

A:Dell Vostro 1015 Laptop giving blue screen error

Related to athrx.sys Extensible Wireless LAN device driver from Atheros Communications, Inc. Yours is from June 2009.

I would update to the most recent driver available.

Also please update to SP-1.
Please run the System Update Readiness Tool (SURT) and then update to SP-1
32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details
Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)

3 more replies
Answer Match 65.1%

Dell Vostro 1015 Laptop giving blue screen error
Hi all,

I have a Dell Laptop Core 2 duo Processor. Since tomorrow its giving a blue screen error and rebooting please suggest what to do.I am attaching the dumps which would help you.

Thanx in advance...

A:Dell Vostro 1015 Laptop giving blue screen error

Hello jiturajpattnaik and welcome to Seven Forums.

You'll probably get a better response if you post your question in the Crashes and Debugging section. Here's a link on the info you should provide:

Due to time zone differences and how busy the BSOD experts are, it may take a while for an answer. In the meantime you culd try running a System File Checker scan from an elevated command prompt (option two, this tutorial) in case any system files have become damaged or corrupt. If problems are found run the scan 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

3 more replies
Answer Match 65.1%

HELP anyone..

I've been reading and reading every post I could find...and none say what to do when you can't get out of the error blue screen.

Here is my problem, I cannot get out of the blue screen (error screen) no matter what. I've tried F2,F8,F12 and everything. I can't even get it to start up in any of the safe modes?

Here is Error code:


***stop: 0x000000D1 (0x00000000,0x00000002,0x000000001,0xF8202A23)
** Ntfs.sys -adress F8202a23 base at f81f2000, dateStamp 45cc56a7

Like I said I can't get into the Laptop even in safe mode to try to disable anything at all and try to trouble shoot it.

Hope someone can help..

A:Dell Inspiron 6000 Error: Driver_IRQL_NOT_LESS_OR_EQUAL; stuck in blue screen

Forgot to add that this is a dell Inspiron 6000 that I've had for about 3 years now.


4 more replies
Answer Match 65.1%

Hi i am getting the Blue screen error of death while installing Windows in Dell optiplex GX280.................I dont know how to configure from SATA to IDE..Here is my BIOS screen

A:Blue screen error of death while installing Windows in Dell GX280

Follow these steps for Clean Reinstall Windows 7.

If they fail during install then work through these extra steps to Troubleshoot Windows 7 Installation Failures - Windows 7 Help Forums

Look through all of the settings choices in BIOS setup for SATA controller to set it at AHCI. But your board may not have it. Is there a newer BIOS update on the Dell Support Downloads webpage for your tag number?

1 more replies
Answer Match 65.1%

I own a Dell Inspiron 3521 Laptop with Windows 10, bought 2 years ago. Now, it has started acting up and won't boot. 
Whenever I try to boot, it goes into Automatic Repair mode and shows a BSOD with 0xc0000428 saying that the file /driver/amdkmpfd.sys file cannot be verified.
My Laptop won't boot and I can't access anything except the Startup Settings and BIOS. I have tried all options in Startup Settings but none of them work, Safe Mode does not work as well. It ran a random test of Dell ePSA and it said that everything is working fine.
I think that it's a Video Card problem. Can I just get my data back without a full restore.Do note that I bought the laptop and hence did not get a Windows CD to repair my Copy of Windows 10. Any way to repair just the driver instead of the whole OS?
Please help me quickly. Any help is appreciated.
Thanking you in advance!

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Answer Match 65.1%

Please some one do help me . i am facing this problem for over 5 months. blue screen ERROR-power driver state failure 9f error all the sleep timing and al in reset mode only, My laptop configuration is I5 processor-2450M CPU .6.00GB RAM windows 7 OS -home premium 64 bit original. All the drivers are updated . i read the post in this forum and did memtest it run 11 hrs still 3 pass ly covered and no error.. but in the forum it mentioned to do till 7 is there any other way to find what is happening???? some one do help me

A:Power driver state failure -Blue Screen ERROR in DELL XPS i5.

Blue Screen of Death (BSOD) Posting Instructions

9 more replies
Answer Match 64.26%

Dell Inspiron 1721; Vista; Service Pack 1 regularly updated; AMD Athlon 64X2 Dual Core Processor, 1.9 GHz; 3 GB RAM; 250 GB HDD with 137 GB free space. Using AVG paid subscription with current updates; SuperAntiSpyware paid subscription with current updates; SpywareBlaster, also updated regularly; and Ad-Aware Plus, also updated. SuperAntiSpyware found a trojan last week (Trojan.Dropper/Gen), but said it fixed it.

It has been fine until yesterday - except that the playback on sound and video that are on the HDD or online have been hanging up for some reason that I haven't figured out; and there's a notice popping up every day or so that the network controller has stopped working, but Windows can't fix it - - but then it always starts up again right away. I think I may need a new driver, but haven't been able to find one for it.

It has seemed a bit slower the past couple of days, but that's the only other sign of trouble before the crash. The only thing different is that I installed iTunes and Quicktime day before yesterday and then uninstalled iTunes last night. Nothing else has changed recently.

Yesterday, as music was playing, the computer hung up and began beeping loudly with the music skipping sort of like a bad CD would - - but the music was on the HDD not a CD. Then the blue screen - - and that hung up - - and I had to turn off the unit manually. It was a kernel data inpage error, whatever that means. Since then, the machine seems a bit off it&... Read more

A:9 month old Dell kernel data inpage error blue screen crash

We can take a look with malwarebytes.Hi and welcome to BleepingComputer In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.If prompted with a legal dialog, accept the warning.Click and then on "Advanced Mode"
You may be presented with a warning dialog. If so, press Click on Click on Uncheck this checkbox:
Close/Exit Spybot Search and DestroyIf teatimer was already off proced with this nextPlease download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Mak... Read more

56 more replies
Answer Match 64.26%

Alright so I have a dell inspiron m5010 and it blue screened once then I shut it down and it down and would let get onto it told me to do a disk check and there whats a problem with my hard disk. So I ran a memory diagnostics test and it gave me error code 2000-0151. I rebooted again and got to recovery options and did the dell emergency backup option were it puts everything on my hard drive to a folder and restores everything to factory settings. This now allowed me to sign in and use the computer perfectly fine BUT, it suddenly gave me a windows error message saying "Windows detected a hard disk problem" it then goes on to tell me to back things up. So i move onto the backup process and it fails very single time giving me the backup error 0x80070002. So I attempt to run a disk check again but when I schedule it and reboot it keeps canceling itself. So i did a check using command prompt as an admin and it told me "windows resource protection found corrupt files but was unable to fix them". So them concludes my little problem I have no idea what to do from here the hard drive is not making any weird noises which is always good. What should I do?

P.S I don't want to have to buy a new hard drive.

A:Dell Inspiron m5010 blue screen to error code 2000-0151

The message you get could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems. First, backup any important data that you are able to. Use the methods described in step 3 of Clean Reinstall - Factory OEM Windows 7 and then do the following steps:If you are overclocking any hardware, please stop.

Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
For any drives that do not give the message:
Windows has checked the file system and found no problems
run disk check again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.

Run all Basic tests with SeaTools: S.M.A.R.T. Check, Short Drive Self Test, Drive Information, Short Generic, and Long Generic. Run the tests for all HDDs.SeaTools for Windows

SeaTools for DOS
If you have an SSD, make sure the following are up to date:SSD firmware
BIOS Version
Chipset Drivers
Hard disk controller drivers/SATA drivers
If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Check Windows for corruption. Run SFC /SCANNOW Command - System File Che... Read more

9 more replies
Answer Match 63.42%

Hi. I have recently had a virus on my pc that malwarebites found. After trying to remove it I gave up and phoned dell to get my pc reset to factory settings. After doing so I have been getting these crashes when playing hi res games such as CoD. First of all my fps drops very low. Then the game becomes VERY laggy. Then after that it crashes and I get a blue screen saying something like.

Windows has shut down to prevent damage, error detected in windows framework.

Upon rebooting I open up Event viewer and always see this message.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service

If anyone could help me I would really appreciate it as it was an expensive PC and I really dont want to have to send it back to dell.

Cheers - Fazzz

*Edit* I have uploaded some pics of my cpu spec

A:Dell XPS800 crashes with blue screen and BIOS error when playing CoD4 (any hi -res game)

Did you re-install all the Windows Updates after doing the factory restore? Are there any yellow exclamation points in the device manager?

11 more replies
Answer Match 59.64%

The computer reads the CD and DVD drive, but stops booting when the blue Dell screen comes up. It is unresponsive to Ctrl-Alt-Delete and I do not have the original disks or XP disk.

Can anyone help?

A:[SOLVED] Boot Problem: Dell XPS 600 only get the blue Dell screen

Press F8 during bootup and see if you can get to the XP boot menu. If you can't get to the boot menu, it could be a hardware issue or corrupt files on the HDD. With a boot CD or XP CD you can verify the system will boot, that will help verify the hardware is mostly functional.

If you can reach the boot menu, try booting into Safe Mode. If it won't boot into Safe Mode, you will need the recovery disks or a XP CD and perform a Repair

4 more replies
Answer Match 58.8%

Hi, my mom has a dell laptop(model number: PPP01L) and its very slow, it has 256mb ram. i was hoping to upgrade it to upgrade it to 1gb, but i dont know much about ram, especially with laptops. if you need more info on the computer ill gladly give you it. thanks -Nick

A:NEED help getting ram for dell labtop. ddr, thats all i know so far.

Check here:

2 more replies
Answer Match 58.38%

I have a Dell inspiron e1405 and recently it has been unable to get on the Internet. It shows that it's connected to my wireless router and has excellent signal strength but when I open Internet explorer it says "Internet explorer cannot display the webpage". I have tried changing the website address and no website works. I also know that my router is not the problem because I am able to connect to it with my I pod touch and my rommates computer connects
to it as well. I have tried going into Internet options to make sure that the proxy server box is unchecked and I have also ran network diagnostics on my computer to look for any problems and everything passed but under the Internet service category the default outlook express mail and news both failed and it also says that the Internet web proxy is not configured. And I don't know what that means or how to fix it. I tried to backup my hard drive onto m d: drive so I could reinstall widows xp but the back up stopped because it didn't have enough room
for everything. I don't mind wiping my computer but I would first like to save everything on it becase there's a lot I need on it. I don't know what else to do to fix the Internet and so far no one has been able to help me. This Just started a few weeks ago but I've never once had this proble. Which is why in concerned. I also have symantec antivirus constantly checking for viruses and there are a few I can't get rid. I have also ... Read more

A:Dell labtop can't get on the Internet anywhere!!!!

The fact that you have malware indicates to me that you need to deal with that FIRST!

I'll move you to the proper forum.

To get the ball rolling do this here.

Please post a HijackThis (current version) Log here.

3 more replies
Answer Match 58.38%

I have a Dell Inspiron 1200 Labtop with window vista installed, My labtop has a VGA connection, and i am trying to connect my vga to my 32 inch flat screen TV but when i connect my tv says no signal.
please help.


A:Dell labtop computer

Many Laptops allow you to switch the video.
Mine allows Panel only, VGA only, or Both.
Look for a Function key combination to switch it. My Dell uses FnF8

1 more replies
Answer Match 58.38%

ok i have a dell labtop and it hasnt work for over a couple of months im going to get it from a friend to fix because he said he downloaded limewire and when you turn it on it shows how you can run safe mode and start regurler but when you start it in either of those it goes to green screen then to a dell screen then back to the same page can some help me on how to fix it for him thanks so much

A:Dell labtop problem can someone help me please thanks?

limewire...anyway title isn't the best but lets move on

safe mode instruction <--- might not be helpful tho

do you have a recovery CD/DVD this might be from dell or might say windows xp or some OS you are currenty using.... I am going to assume you are using xp as you stated under your username.


basicly I belive something has happened to your boot loader and you saying "he downloaded limewire" indecates virus.... limewire is a p2p networking software sharing files and stuff legel and illegel stuff. assuming limewire is from

3 more replies
Answer Match 58.38%

In my Dell LABTOP, after formatting there is sound, WHICH driver i have to download?
DELL Inspiron 14R/ N4010, core i5, window 7 home premium 
service tag 7648BS
Kindly reply.

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Answer Match 58.38%

Hi, wondering if anyone can be of help pls. While using my labtop a message came up to say that it was shutting down to protect my computer. I started it up again but after the dell startup comes on the screen goes completely black with a flashing cursor on the top left hand side of screen. Shut down and restarted, pressed F12 immediately, can get into PSA+Pre-Boot Assessment. System runs through a series of checks including System Board system test, hard drive DST SHORT TEST, CD ROM / DVD, video card, LCD graphics, and Memory test, all come up with passing test. After the testing ends a prompt comes up - Booting Dell Diagnostic Utility Partition, with an OK icon- I press the OK button and I immediately am back to the black screen with a flashing cursor. Can anyione help pls. Sry for long message, just want to give as much info as possible

A:dell labtop crash

8 more replies
Answer Match 58.38%

In my Dell LABTOP, after formatting there is sound, WHICH driver i have to download?
DELL Inspiron 14R/ N4010, core i5, window 7 home premium 
service tag <Admin Note: removed per privacy policy~RK>
Kindly reply.

A:Regarding no sound in my Dell Labtop

Thank you for writing to us!
We would request you to not put up sensitive information on public view .
Use the link below which take you directly to the drivers page for your system and from which you will be able to download the required drivers.

5 more replies
Answer Match 57.54%

Hello community i have a dell latitude D6oo labtop with a password bios can anyone help me to clear it,once you open the labtop it brings you straight to the password sign on,you can't do anything else.

A:dell latitude D600 labtop

Hello and welcome to Techspot.

Post your question in this thread HERE.

Regards Howard

3 more replies
Answer Match 57.12%

Gest a Blue Screen no error nothing comes up just a Blue blank screen

A:Gest a Blue Screen no error nothing comes up just a Blue blank screen

more info please. we need more info before we can help you out. system specs, what is the error message? etc.etc.

2 more replies
Answer Match 57.12%

Hey everyone, I seem to have a recurring problem that I just can't puzzle out on my
own and need some help here.

A few months ago I had to replace my power supply unit, and at the same time decided to
upgrade my RAM and OS (moving from Windows Vista to Win 7).
Before I was running on 1 gig of DDR2 PC2-5300 667 MHz. I updated it to PNY 4 gigs
(also DDR2 PC2-5300). Computer kept restarting so I brought it down to 2 gigs - things
worked ok for a little while and then I started to have similar problems again. My PC
continually restarts itself randomly, Displays the Blue Screen after an hour or so of
operation and constantly freezes on the starting Windows 7 logo screen.
I have absolutely no clue where these issues could be coming from. All of the RAM seems
to be accurate spec wise and I don't believe the Power Supply to be at fault. Also, this is more recently, whenever I try to sync up my iPod with iTuens, my system also decides to restart itself randomly during the sync. Any help
on the issue would be GREATLY appreciated.

Below are additional PC specs:

- OS Windows 7 ultimate 32bit
- CPU, Intel Core 2 - (2) of them at 2.13 GHz
- 2 Gigs PNY RAM
- (any additional specs needed - please let me know!)

I'm out of ideas here; any suggestions would be very appreciated. Thanks!

A:DELL XPS710 - Blue screen/ Windows restarts itself/ Freezes on Starting Screen

15 more replies
Answer Match 56.28%

Hi everybody,
                    I'm new to this forum. A moderator from Microsoft forum told me about this site.
                    I have a old Windows Vista that I'm trying to service myself. Just the basis operating problems.  I wanted to know if anyone had a opinion about running more that one anti-virus program. At present, I'm running Malwarebytes Ant-Malware(Free) program version, Microsoft Security Essentials and tdsskiller application (4,618kb). Since putting in the Malwarebytes, the system runs better---finding 5 virus that it removed out of about 320,000 scanned items. I wanted to put in some other ant-virus programs, but I'm not sure if it's good for the operating system. Any opinions would be appreciated.
                     Thanks to Bleeping for this great forum.

A:Dell Vista Labtop Anti Virus Problems

Welcome to BC...
No need to burden the old computer with more than one antivirus. Purchasing MBAM would be a good idea especially if
you are prone to picking malware and adware.
Post the log showing what MBAM found and deleted/ quarantined. You can find the log by clicking on
the History tab.....the scan log..not the update logs.
Use the programs below to find and remove adware and malware. Always better to use more than just one scanner.
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
CCleaner - PC Optimization and Cleaning - Free Download
Download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Scan button.
When the scan has finished click on Clean button.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
download Junkware Removal Tool to your desktop.
Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead ... Read more

12 more replies
Answer Match 56.28%

I have a blue screen with windows peoblem detected error message when i turn computer on, then dell icon is double, on desktop the screen has lines all over it. i can still see some of the screen. if i move the mouse, some of the lines disappear like an eraser. also if i run in safe mode i can see clearly. Ran superaantispyware and it says i have no problems. tsatred computer several times then suddenly the screen came back up but when i tried opening my work app all the lones came back. im not sure if its the lcd screen or a virus. please help.
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16592 BrowserJavaVersion: 10.67.2
Run by user at 15:21:04 on 2014-11-20
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3068.1258 [GMT -5:00]
AV: Microsoft Security Essentials *Enabled/Updated* {4F35CFC4-45A3-FC37-EF17-759A02E39AB1}
SP: Microsoft Security Essentials *Enabled/Updated* {F4542E20-6399-F3B9-D5A7-4EE87964D00C}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
c:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe
C:\Windows\... Read more

A:dell insprion screen has blue screen upon start

Hello, armstrong1. Welcome to TSF. This is less likely a malware issue and more likely a video driver or hardware issue.

The bugcheck was: 0x00000116

We can run a different tool to help ensure there's no malware afoot. If none is found you can have the BSOD experts at TSF review your case.

Please download Malwarebytes Anti-Rootkit (MBAR) from here Malwarebytes | Anti-Rootkit BETA - Free Rootkit Scanner & Remover and save it to your desktop.

Next, exit Malwarebytes Anti-Malware (MBAM) if it is running. You can do so via the notification area icon near the clock. Right click on the MBAM icon , and select Exit.

Next...Double click on the MBAR file you downloaded.
Approve the UAC prompt in Vista and newer operating systems.
Click OK on the next screen, to allow the package to extract the contents of the file to it's own folder, mbar.
By default, this will be on your desktop, though you can choose another location if you wish. We advise using the default location for simplicity.
mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
After reading the Introduction, click 'Next' if you agree.
On the Update Database screen, click on the 'Update' button.
Once you see 'Success: Database was successfully updated' click on 'Next'.
Click the 'Scan' button.

A.With some infections, you may see two messages boxes.
1.'Could not load p... Read more

5 more replies
Answer Match 55.86%

While using my laptop, usually when trying to open some "windows" application such as task manager, wireless networks, documents, media player, windows updater etc. my laptop freezes or doesn't allow me to click on anything except the minus button on all my windows and the start button. I'll try to shut the laptop down, but it freezes once again on the logging off screen and I'm forced to manually shut it down by holding the power button. When I turn my laptop back on, I get the black screen that says windows shut down unexpectedly how would you like the start blah blah blah, and when I get my laptop turned on again, I get this error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004F41E30
BCP3: FFFFF80000B9C3D8
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

After doing some searching online, it said that it was probably a compatibility issue, and I found that intel control center was incompatible (I'm not sure if that was the only program, I'm not great with computers and am not sure how to search through EVERY program), so I uninstalled it. I tried reinstalling it, but it simply wouldn't install and it ... Read more

A:Blue Screen Error but no actual blue screen pops up

please follow the Blue Screen of Death (BSOD) Posting Instructions

9 more replies
Answer Match 55.86%

Inspirion 15 Dell Labtop crashed - Download windows 8.1 to reinstall
Dear Support Helpdesk,
My labtop has crashed and  I recently upgraded to windows 10. Now my computer will not boot up and let me provide my password to get into the system. 
A blue screen comes on and indicates:

Your PC/Device needs to be repaired
The boot configuration Data file is missing some required information
Error Code: 0xc0000034
You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC Administrator or PC/Device manufacturer.
Please tell me you can help and the "FIX IT" is simple? I'm the PC Administrator and am at an end of the rope and have no idea what to do next, but download windows upgrade 8.1 on a DVD-R and put it on my laptop? Can you walk me thru this if infact
I can do this and this is the only solution. In-addition, I'm currently on a budget and on Disability and obviously can't afford to by anything to fix the laptop and looking for a free at hand solution. Which I should mention have no product key code in case
I might need one. If I do need one "QUESTION: Can I get one somewhere for free?"
HELP, LAPTOP in distress...Kathleen Langley

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Answer Match 54.6%

I've been trying to rollback my OS on my Windows 7 Dell XPS 15(501) labtop to a XP64 bit version of Windows with NO success. I've done this sort of thing on my desktop, also from Dell (630i) and had success after I slipstreamed the appropriate SATA drivers onto the Xp install disc. But for my neweer xps 15 labtop it's not working when I try and do a Windows xp install. I get the standard BSOD at "Starting Windows."

I know, or at least I think Im getting the right drivers for this PC.


Windows 7 64 bit Home
Dell XPS L501X XPS 15
Intel Mobile 5 Series express chipset HM57
Intel 5 Series 6 port ACHI SATA Controller
Just bought this brand new from Dell earlier this year, and just wondering if anyone has got new Dell machines, especially this model and exact specs to work with XP64bit.

Ive already tried downloading the latest driver from Intel (

A:Can you Install Xp 64bit on Dell XPS 15 Labtop (Mobile Intel 5 Series HM57 Chipset)??

8 more replies
Answer Match 54.18%

My XPS 13 QHD 1TB 16GB RAM new laptop has been crashing on Windows 10 with a blue screen with the error "page_fault_in_nonpaged_area (bcmpciedhd63.sys)"
This laptop is brand new and i have only used it a few times since I purchased it from dell online.
Any ideas on how to fix this issue?

A:bcmpciedhd63.sys Blue Screen Dell XPS 13 QHD

Same bluescreens here on XPS 15 Win10 Pro. Got the laptop today, at least 8 bluescreens pointing to bcmpciedhd63.sys.

20 more replies
Answer Match 54.18%

Wks Old NEW Dell Studio 15...BLUE SCREEN! Help with HJT LOG!
I would be randomly doing something on my computer, whether it would be playing a game or typing something up on wordpad when BOOM! Blue screen of death! It follows with this error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.
Locale ID: 1033

Additional information about the problem:
BCCode: c5
BCP1: 00000004
BCP2: 00000002
BCP3: 00000001
BCP4: 81CF1886
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

More replies
Answer Match 54.18%

My precious Dell M2010 has devellopped the identical problem to this thread... I have windows xp on a DELL XPS M2010 and get a blue screen need help

Was this resolved? I cannot send a message to user before 3 posts and my computer is in the shop right now. The techs say HD, is fine, everything seems to be fine but they even tried a new HD and the same blue screen occurs.


A:Dell M2010 Blue Screen

If the computer is in the shop, there isn't much you can do until you get it back. But it is probably one of the RAM Sticks that is probably bad. They can test it for you with Memtest.

8 more replies
Answer Match 54.18%

Hi all,

I have a Dell XPS 630, and have been getting the dreaded blue screen of death since last november!
I have been ignoring it but it is now getitng on my nerves!

Can someone decode these minidumps for me? I have attached the last three i have had.

Thanks in advance!

A:Blue Screen Of Death for my Dell XPS 630

Someone will get to the minidumps (I'm signing off shortly). Please follow the instructions in this post to provide more information:

8 more replies
Answer Match 54.18%

If anyone can please lend me a hand and look over what I've posted. I've spent many hours and countless phone calls to Dell trying to get this resolved. I'm sick and tired of spending hours on the phone for the same results. I went as far as buying windows7 thinking it was probably vista.. Love wasting money..... I would greatly apreciate any help or suggestions I could get to relieve this problem. Thanks in advance.

A:[SOLVED] Blue Screen Dell XPS 630

Hi from what I can see you have 1error 0xDA sytem_pte_misuse,1, 0x24 NTFS_file_system,and 3 0x1A memory management info on these can be found here and here for now I would suggest you run a hdd diagnostic and download and burn to disc memtest86+ iso zip unzip then burn you can use imgburn for burning cold you also post some more info on the spec of your machine include the powersupply wattage

7 more replies
Answer Match 54.18%

Hi Lads, if you could help with this I would appreciate it, it's a Dell Inispiron desktop.

A:Blue Screen On Dell Desktop

themorus, welcome to Seven forums. I will try to help you with this. You only have one dump file this is what the dumps say.

* *
* Bugcheck Analysis *
* *
Use !analyze -v to get detailed debugging information.
BugCheck 4E, {2, b1b2e, 1b7fff, 1}
Probably caused by : memory_corruption ( nt!MiUnlinkPageFromLockedList+8d )
Followup: MachineOwner
However there were several references to the hard drive and file system too. I also need more specific hardware descriptions complete with Manufacturer and model numbers where possible. I know Dell rebrands everything, but they are usually made by someone else. I would like you to tell me if any of the components were added by you after you bought the machine. please add info about the PSU as well as the graphics card manufacturer and model number. This may help you.
Please fill out your System Specs

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible includin... Read more

7 more replies
Answer Match 54.18%

I just got this new Dell XPS 15 9550 2 days ago (10-Aug-16) and it has already crashed 4 times with blue screen. After the first BSOD, I thought it was due to outdated drivers. But then I updated all drivers to latest including updated BIOS. Then I ran a system diagnostic test from the Dell support page. Second BSOD occurred while running diagnostics. Today I just turned on the computer and it crashed with BSOD while just sitting idle. The I ran a second diagnostic test. This time, the diagnostics ran successfully except two.

Integrated Webcam                    Edge Detection      Test Failed
NVIDIA GeForce GTX 960M    Block Move Test     Cannot Run
The BSOD were CRITICAL_PROCESS_DIED or UNEXPECTED_STORE_EXCEPTION.The system just seems so unstable to do anything serious on it..Is this laptop worth keeping or should I just return it? How does the 9550 work for others?

More replies
Answer Match 54.18%

Dell Inspiron 1721; Vista; Service Pack 1 regularly updated; AMD Athlon 64X2 Dual Core Processor, 1.9 GHz; 3 GB RAM; 250 GB HDD with 137 GB free space. Using AVG paid subscription with current updates; SuperAntiSpyware paid subscription with current updates; SpywareBlaster, also updated regularly; and Ad-Aware Plus, also updated. SuperAntiSpyware found a trojan last week, but said it fixed it, so that's probably not a problem.

It has been fine until today except that the playback on sound and video that are on the HDD or onlie have been hanging up for some reason that I haven't figured out and a notice every day or so that the network controller has stopped working, but Windows can't fix it - - it always starts up again right away. Today, as music was playing, the computer hung up and began beeping loudly with the music skipping sort of like a bad CD would - - but the music was on the HDD not a CD. Then the blue screen - - and that hung up - - and I had to turn off the unit manually. It has seemed a bit slower today than usual, but that's the only other sign of trouble before the crash.

Any suggestions or advice? The computer is still under warranty, but just thought to check if it might be something simple I could fix before calling Dell and shipping it off. The only thing different today is that I installed itunes and Quicktime yesterday. Nothing else has changed recently. Before going to sleep, I am going to uninstall itunes and delete the hundreds of music files... Read more

A:Blue Screen on 9 month old Dell

I believe that you are still infected and I would post in the Am I infected? forum

2 more replies
Answer Match 54.18%

Hi everybody! Now I have big problem. After I formatted computer, reloaded fresh Windows XPpro service pack 3 and install 4 drivers from Dell support in ?driver install order? I have blue screen with warning messages.
System information:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name ANNA-HOME
System Manufacturer Dell Inc.
System Model Dimension 4700
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 9 GenuineIntel ~2792 Mhz
BIOS Version/Date Dell Inc. A06, 1/10/2005
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name ANNA-HOME\Anna
Time Zone Pacific Standard Time
Total Physical Memory 4,096.00 MB
Available Physical Memory 2.70 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 4.83 GB
Page File C:\pagefile.sys

First time message was: technical information 0x000000F4(0x00000003, 0x89f7d598,
0x89f7d70c, 0x805c8bfc). It happened during AVG antivirus installation.
I restart computer thru F8 ? ?last good configuration?.

Second time blue screen and message: ?the problem seems to be caused by the follwing files: ACPI.sys page_fault_in_nonpaged_area.
Technical information: stop 0x000000050,(0xffffffe1, 0x00000000, 0xba78ac02,0x0?0)
ACPI.s... Read more

More replies
Answer Match 54.18%

My husband has a Dell laptop, it says Inspiron Model #PP08L on the bottom, and it's pretty old, but (was) still functioning well. This computer has always been just a little slow, so we don't overload it with junk, I delete junk files and cookies and defragment it when it wants it. Lately it will work for a while then the screen will turn blue and there is just gibberish all over the page (I mean it's English, but pretty much nonsense and numbers to me). When it does this we have to just hold the button and turn it off-you can't get back to the main screen to shut it down. Now it's started where this blue screen is pretty much all there is. You can mash enter all day but there's never anything else. Someone suggested a memory issue. Could it be that or does it have some nasty virus? (It's been on AVG protection). Can it be saved? My laptop's messed up too, so we'd like at least one of our computers to work!!!!!

A:Dell has weird blue screen! And that's it!

Does you error message look like this? If you look down the page to where it reads "Technical information", please post the Stop: 0x000000... number.

3 more replies
Answer Match 54.18%

I had a computer, a Dell Inspiron B130, and I was about to run the last released version of the DooM source port Risen3d. Earlier, I had turned up the volume due to a music file being very low. The result was E1M1 blasting to all the people in the very small room. I tried to turn the volume down, but the old PC was having a hard enough time loading all the hiresolution textures and MD2 models. The power button wouldn't work, so I closed the cover and started to walk out. The music stopped, and the power lights went off. I opened the cover to restart the comp, then the lights came back on, the music blaring again, and I was starting to get stared at. I'm very shy, so I just pulled the plug on the laptop. The battery wasn't connected properly, and the power was cut instantly. Everything stopped, and I waited for a while to let thing cool off (one problem with the PC is that it doesn't ever give me heat errors even though the botom is about to melt off). I put the battery back in properly, and turned it on. It went normal, showing me the Dell BIOS screen, then the second BIOS screen, then the boot options came on. It said to choose reboot normaly if you didn't know what happened or there was a power failure. I chose it, and after the Windows boot screen came up (I am running Windows XP Home Edition) and the little blue bar went all the way accross, a blue screen came up with an error message. A wiser computer man than I said to just leave it alone for a ... Read more

A:Dell Inspiron blue screen

16 more replies
Answer Match 54.18%

I have a Dell Inspirion 531 that is two years old, running Windows Vista.
I believe I may have a virus or something that is keeping me from booting up.
The computer will boot up to to log-on screen and then it suddenly goes into a Blue Screen of Death.

The code on the Blue Screen is Stop - 0X000007E. I get the same message when I try to go into safe mode.

Can anyone tell me what the code means?

It also tells me about getting a "hot fix" - it's a form of Windows update - how can I do this if I cannot log on.

Someone please help me!!!!

Thanks so much,

A:Dell Inspirion 531 & Blue Screen

Is this a 32bit OS or 64bit?

I would try a system restore, pick a date before the problem started.

2 more replies
Answer Match 54.18%

I would be randomly doing something on my computer, whether it would be playing a game or typing something up on wordpad when BOOM! Blue screen of death! It follows with this error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.
Locale ID: 1033

Additional information about the problem:
BCCode: c5
BCP1: 00000004
BCP2: 00000002
BCP3: 00000001
BCP4: 81CF1886
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Heres my HJT Log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:13:05 AM, on 2/9/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\System32\WLTRYSVC... Read more

A:Wks Old NEW Dell Studio 15...BLUE SCREEN! Help with HJT LOG!

16 more replies
Answer Match 54.18%

I have a dell e1705 and it will sometimes power on to a blue screen and sometimes will not do anything at all. Any ideas what the problem is?

A:dell e1705 blue screen

Your complete Dell model name is Inspiron 9400/E1705

Does the laptop battery charge ok? Does the blue screen happen on battery or AC or both? How old is this laptop?

Does the blue screen take a while to show?

9 more replies
Answer Match 54.18%

Any experience out there with this blue screen? Just reinstalled XP with Dell disk on a Dementia 8250. Reinstall went fine accept for the ethernet driver. This seems to be a common problem with 8250 reinstalls. got blue screen after windows update.
Blue screen said problem with nv4_disp.
I got the blue screen only after performing all windows updates right after shut down and reboot. I was able to restore to an earlier moment in the reinstall and I seem to not be having any problem but I elected to "not" install the windows update provided Nvidiia GeForce 4mx420 update offered by Microsoft.
Any comments would be appreciated.


A:Dell blue screen nv4_disp

Try the update or go to NVidia and get a driver.

3 more replies
Answer Match 53.76%

Hi, I've never posted on these forums but I am hoping someone can help. I bought a Dell Laptop and have, seemingly at random, gotten the Blue Screen when I start up my computer. I cannot find any pattern for this happening. I have gotten this screen almost as soon as I bought the computer. It sometimes reboots without a problem, but most times, I have to try Windows's System Restore and other troubleshooting tools several times before it reboots again. Sometimes this process can take me a couple of hours.
I decided to reformat my computer, and after a few days the same problem occurs. The computer works fine when on, but I am now afraid to turn it off since I might get the Blue Screen again and I don't know if I'll be able to reboot it successfully again (or lose all my data otherwise).
On reading previous threads, I saw that similar problems were more easily solved if the minidump files were provided, so I am attaching them hoping they will provide more insight. Thanks for your help!!

A:Solved: Blue Screen of Death, Nearly New Dell

16 more replies
Answer Match 53.76%


Can anyone help my laptop keeps going to a blue screen!

Hopefully I will get this message done:-

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800172FB2D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I have a dell 1530 64 bit windows 7 home originally installed on the laptop.

I attached as requested but get an error when I do the performance report

Any help would be great thanks

A:Dell XPS 1530 netio.sys blue screen

Hi frankj, welcome to the forums , have a look here Blue screen due to netio.sys in Windows 7 - Microsoft Answers update your ethernet card drivers , another forum member with more experience in BSODs will be along presently

4 more replies
Answer Match 53.76%

Hello everyone, my laptop just bought 2 yrs ago
and started from last year (June 2011), it sometimes blue screen randomly
I thought it was overheating, but I did clean the ventilation fan and refill the grease, it still has blue screen.
Sometime it blue screen while I'm playing LOL(league of legend), but sometimes it blue screen even nothing is running
Please advise, thanks so much!

A:Blue screen of death on a Dell laptop

Hi hkopene019057

My name is Anrick ,I work for the Dell social media and community
You have mentioned that it usually occurs when you are playing a game, so I would suspect the problem to be related to your Video drivers or the video card itself
First thing you can try is updating the Video driver from our support site ( selecting the correct model of the system.

In order to help you better with the issue I would like you to answer to these questions
1. When usually these blue screens occur?
2. Do u get an error code or error message if yes what is the code/message?

The Blue Screen of Death (also known as the BSOD) is a screen that Windows shows you when it shuts down your computer in order to prevent damage to it. It's also known as a STOP error or as a BugCheck Code. It is a hardware error by definition - but this doesn't mean that it's caused by faulty hardware. Viruses, corrupt drivers, and even poorly written programs can cause it.

How to Find BSOD (Blue Screen) Error Messages: follow this link
How To Find Bsod Error Messages

3. What happens after the blue screen, do you have to restart the system, it restarts itself or it comes back up normally?
Dell Social Media Responder

7 more replies
Answer Match 53.76%

I turn on my Dell xps M2010 laptop and at the startup it goes to start windows normally ,
safe mode ,safe mode with command prompt and safe mode with networking, as well as last good startup.

none of these options are usefull because each one sends me back to error message " A problem has been detected and windows has shut down to prevent damage to your computer. If this is your first time you've seen this stop error screen, restart your computer. if this screen appears again follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. RUN CHKDSK / F to check for hard drive corruption, and then restart your computer.

can't do any of that and have had a hell of a time trying to figure out what to do since all my work is on there and i don't have anything else to use.

please can you help me?

thank you.

A:I have windows xp on a DELL XPS M2010 and get a blue screen need help

Welcome Grendelchaos.

Have you got a repair CD so you can carry out those instructions? (Running chkdsk /f) ?

2 more replies
Answer Match 53.76%

Hi everyone, I'm new here, don't know much about computers, and I need help today. My 1 year old Dell Inspiron 518 came with Vista Home PremiumX64, and the warranty expired a week ago. They won't talk to me without charge.

I have a blue screen. One error was a Stop 0x00000050, Fatal System Error c0000221 - Unknown Hard Error\SystemRoot\System32\ntdll.dll. Another blue screen error read, 0xc004D301 Security Processor reported the trusted data store was tampered.

I was able to go under the Boot Menu and run a diagnostic. It said Error Code 2000-0123 (Memory Integrity Test Failed).

I haven't been able to get Windows to load at all, nothing I try is working, and I don't want to spend money for servicemen to come in. Anything I can do that's not too involved?

Thanks very much for any advice or info!

A:Blue Screen on Dell 518 Inspiron with Vistax64


It is very unfortunate that your warranty expired a week ago. Have you tried Safe Mode? If you can access it, can you please navigate to C:\Windows\Minidump, zip up the contents of that folder and upload it to your next post. Then we can analyse it properly for you.

All your Stop codes are different and point to different problems, but can you re-run Memory Test, and give us the full results including Address. Unfortunately, it sounds like one of your sticks of RAM has broken.

Have you installed any modifications to Windows. If you can access Safe Mode, I would strongly advise running your anti-virus scanner and Malwarebytes' Anti-Malware:



5 more replies
Answer Match 53.76%

My Dell computer was working pretty well for a while, then while on youtube I kept getting messages saying I was getting viruses, so I tried removing them. Eventually they stopped, but my computer went to the blue screen.

Now I'm getting the usual message to check everything, like disk space and bis updates. The Technical Information I'm getting at the bottom of the message is

*** STOP: 0x0000007E (0xc0000005,0x89f42bf9,0xa7ff7ab4,0xa7ff77b0)

Any help would be greatly appreciated :)

A:Blue Screen of Death (Dell Desktop)

Please follow these instructions to assure you receive the proper assistance needed.

2 more replies
Answer Match 53.76%

So i have a dell inspiron 531s with windows vista and when ever I try to boot it it takes me to a screen were it says windows repair, and start windows normally. when ever i select one it gives the error message PAGE_FAULT_IN_NON-PAGED_AREA 0x00000050 (0x87b80000, 0x00000000, 0x80c83843, 0x00000000)

And i have tried safe mode but what that does is flashes the blue screen for about 2 seconds or so and then restarts right after every single time. so then i tried using one stick of ram and that didn't work. so now i'm thinking about getting a new set of ram to see if it will boot. if it's not the ram then plzzz help me find a solution to my problem.

A:dell inspiron 531s blue screen need help!!!

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Answer Match 53.76%

Windows 7 64 bit pro installed. Actually the computer often suddenly restarts without a reason. Today got a blue screen. I followed your instructions and collected the attached files. It would be highly appreciated if you can help in any way.

A:Got blue screen in my Dell Latitude laptop

Hi -

The 3 BSODs are USB related.

Run Driver Verifier - Driver Verifier - Windows 7 & Vista (BSOD-related)

Driver Verifier needs to run 24 hours minimum or BSOD.

Upon BSOD, re-run the jcgriff2 BSOD app -

Also, run Speccy -
- "File" | "Publish Snapshot" | Paste URL into your next post

Regards. . .





Debug session time: Wed Oct 17 14:45:49.546 2012 (GMT-4)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\101712-16489-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
System Uptime: 0 days 0:20:30.888
BugCheck D1, {fffffa000bad0018, 2, 0, fffff8800427a075}
*** ERROR: Module load completed but symbols could not be loaded for usbehci.sys
Probably caused by : usbehci.sys ( usbehci+6075 )
Bugcheck code 000000d1
Arguments fffffa00`0bad0018, memory referenced 00000000`00000002, IRQL 00000000`00000000, value 0 = read operation, 1 = write operation fffff880`0427a075, address which referenced memory
FAILURE_BUCKET_ID: X64_0xD1_usbehci+6075
Debug session time: Mon Oct 15 05:35:49.701 2012 (GMT-4)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\101512-15834-01.dmp]
Built by: Read more

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Hello I have a friends computer here that I can not get to boot into windows. It does have the Dell diagnostics on it but has done me no good. When I try to boot the computer it will show the xp screen but then goes directly to the blue screen. When I try to boot into safe mode it will start to load it but by the time it reaches the bottom of the screen rather than scrolling down and continuing to load it goes to the blue screen and I get the following

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try chaging video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

STOP: 0x0000007E (0xc0000005,0x8053A593,0XF8A8C684,0XF8A8C380).

I have an xp home cd and I have booted from cd to the recovery console and have ran chkdsk /r to no avail nothing I know to do is doing the trick. I still get the blue screen!

I do not have the original mouse or keyboard hooked up to it could that... Read more

A:Dell Dimension E310 blue screen

I have discovered that the computer has symantec recovery disk and when I go to select recovery point there is none there but when I go to Open another location there is a Backup (D) with system volume information and then _restore and then there are blue RP6 -RP11 then RP20, RP24, RP 31, RP37, RP39 and RP50 but not sure what one or if I should choose one... hope this helps someone to help me!!!. I have never used or seen the symantec Recovery Disk stumbled across it via a different post which was talking about using the recover my comuter to original dell configuration. Anyway help would be awesome... Jen...

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Same problem but I have the Dell XP disk. Any simpler solutions appreciated.

A:blue screen 7B & fbi virus with Dell XP disk

Welcome aboard
Is the computer bootable in any mode?

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Hello, I was hoping I could post a previous thread where other gentlemen also had Dell 630i series blue screen issues but being a forum newbie, it would not allow me to do so.

A quick recap of my issue: I have been receiving blue screen errors every few days (or sooner) for awhile now such as this:
0x0000001A (0x00041284, 0x11BA3001, 0x0000612F, 0xC0802000)

They all start with 0x0000001A.

The specs are :

750GB Sata 2 hard drive

Dual ATI radeon 3870 series cards

Quad Q9300 processors

4GB DDR2 sdram 800Mhz

I naively thought replacing Vistas with 7 would help, but it didnt at all.

Dell had me do a MpMemory test: all aspects passed, as well as a confidence test, and SMART short self test for my SATA, which also passed.

I am pretty much a casual user and not so good on the technical stuff; the good news is it appears I'm still under the 2 year warranty.

Resolutions by other guys that had this problem on their 630i machines included Dell replacing the motherboard.

Any info is greatly appreciated, I seem to be getting the run around by Dell on this.

Thank you for your time.

PS Any guys who had these machines and the same problem (Roymondo!) please let me know how your resolution worked out.

A:Dell 630i blue screen problems

Please run >> Memtest on your Ram
Most likely cause > Faulty Ram

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Answer Match 53.76%

Hello, im new to the forum.

i currently own an older dell latitude cpx laptop, its fairly outdated, i know but im currently running it off of my wireless router, i have a d-link wireless-g adapter in my pcmcia slot, but when i boot my laptop with it, i get blue screen errors, but if unplug it and boot it up then plug in my adapter, it works perfect, i know its not a big deal to just plug it n after i boot up but i was wondering if i could fix this?? the laptop has xp pro sp 2

thanks in advance

A:Dell Latitude cpx, blue screen at start-up

Look for type of error on the blue screen and write it here.

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Is there any hope to recover data from this laptop? It is a Dell Latitude D620. I get a blue screen even if I try to reinstall Windows XP . The blue windows appears as soon as the laptop tries to install the CD on the hard drive. I ran the diagnostic test and get three error codes: 0F00:1A44, 0F00:0244, and 0F00:075D. Is this a dead hard drive?.....or, is this just something that can be fixed or classified as "software related"? Thanks for your help!

A:Blue Screen on Dell Latitude D620

What test generates the codes?
Have you run the HD test?

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Answer Match 53.76%

Loving it, Here's the story.

Laptop working fine, little bit slow here and there. AVG had always slowed my computer down with its uploads every time I turn on the computer, and since I already had the latest AdAware program I thought, hey lets uninstall.

During its removal it had an error, something to do with a file or folder or something (cannot remember) being corrupted/screwed and could not complete the process. I then gave up on the idea, tried to go online and it froze, I had to turn it off by holding down the on button. That was the last time I could use my laptop.

Now, when I turn on the computer, it will not start in any mode, safe mode included. It starts the Windows loading screen then jumps to a blue screen (yep, that devilish blue screen).

***STOP: 0x000000ED (0x86585900, 0xc000009c, 0x00000000, 0x00000000)

When I start in safe mode, the very last line of programs or whatever to show up before it cuts to the blue screen is avgisshx.sys. I find it interesting seeing it was AVG that was the last program that I altered.

Now please don't say do a search, I have already spent at least three hours searching and this is my last resort. From what I have found I need to get a Windows XP Home Edition repair/restore/fix CD (not sure what version, all I can find is copyright 2004 on the windows sticker). Flop it in the CD drive and let it do its thing. So where can I obtain it? I have access to a XP Home Edition computer so i... Read more

A:Dell D620/XP Blue Screen Of Death



The avgisshx.sys file is indeed from AVG. And the unmountable boot volume means that the boot file has become corrupted or the HDD has failed.
Boot off of the Windows Disc Or download the Recovery Console ISO. Burn it to CD with IMGBurn Boot off of the CD and get to the Recovery Console. Here type chkdsk /R and press enter. Disk Check Outside Windows (Windows XP) The Check Disk utility will try and fix any file errors.
You can also download the ISO image for Seatools, or WD DataLifeGuardin my signature and burn the image to a CD using IMGBurn also in my signature and boot off of the newly created CD and run the Quick and Advanced tests on the HDD to test the integrity of the drive.

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I am brand new here. I have found this delightful forum to be the only one that is intelligently able to assess one's minidump files. Here are mine. This is from a laptop running winxp pro. i have performed all the procedures outlined in the "before you post minidumps" notice, and I still have nothing. Please let me know if I posted my minidumps incorrectly. Thanks to anyone who can help. The laptop blue-screens after a few minutes of being fully logged in and running. The blue screens states: Page fault in non-paged area at which point a minidump file is created and the machine reboots. Thanks for any help!

A:Dell Laptop Blue Screen w/Minidump

what kind of dell is it inspiron or lat system??? have you tried running the 32bit dell diagnostics from the boot menu??? to access just post the system and at the dell logo screen hit the F12 key then chose the option that says boot to utility partition and run the express test then the extended test if nothing shows up. also remember that if you don't have a cdrom such as a windows disk in the drive then you will get an error for the cdrom when it tests it so just continue on past that and do the rest of the test.. do that then work on the you can get possible hardware out of the wat first.then you can be pretty sure it is software realted such as driver or new software install done recently

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We've had an issue with our Dell computer for about 2 months.  After just a few minutes of use, the dreaded blue screen pops up and essentially shuts the computer down.  We've contacted Dell, who told us there was a ton of malware junk on it, but they wanted to charge us close to $200 to repair it for us.  We've tried several anti-virus and malware programs to no avail.  We just ran the combofix program, and below is our log.  If anyone can help us find the problem, we'd be very grateful!  Thanks!
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
2015-08-26 22:37 . 2015-08-12 00:32 134753440 ----a-w- c:\windows\system32\MRT.exe
2015-08-17 16:49 . 2015-08-17 16:49 113880 ----a-w- c:\windows\system32\drivers\408E7D32.sys
2015-08-12 01:42 . 2015-08-12 01:42 144 ----a-w- c:\windows\system32\{A6D608F0-0BDE-491A-97AE-5C4B05D86E01}.bat
2015-08-12 00:45 . 2015-08-12 00:45 451 ----a-w- c:\windows\system32\{F33C3B9B-72AF-418A-B3FD-560646F7CDA2}.bat
2015-07-30 18:06 . 2015-08-12 09:34 1648128 ----a-w- c:\windows\system32\DWrite.dll
2015-07-30 18:06 . 2015-08-12 09:34 1180160 ----a-w- c:\windows\system32\FntCache.dll
2015-07-30 18:06 . 2015-08-12 09:34 2565120 ----a-w- c:\windows\system32\d3d10warp.dll
2015-07-30 17:57 . 2015-08-12 09:34 1251328 ... Read more

A:Dell Blue Screen crashes, combofix log

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Download Malwarebytes' Anti-Malware from HereDouble-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).The scan may take some time to finish,so please be patient.If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Log... Read more

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My daughter has a Dell Inspiron MINI with Windows XP on it.

I turn it on and get the "Dell" greeting........then the "Windows XP" logo with the scrolly thing along the bottom that looks like it's loading windows. then bang

A blue screen I have never seen before.

It says the following.

STOP: c0000218 {Registry File Failure}
The registry cannot load the hive (file):
or its log or alternate.
It is corrupt, absent, or not writable

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further

Anyone have any idea what this means?

I tried to boot up in Safe Mode..........same message

A:Dell Inspiron MINI - blue screen i have never seen before?

Microsoft has a tool that can analyze blue screen error files left in the minidump folder... C: > WINDOWS > MiniDump >
Usually a corrupted driver. Running chkdsk /r from the command prompt might fix it. Hit F8 to access advanced options menu then select command prompt, and type chkdsk /r and hit enter.

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Answer Match 53.76%

Dimension 5150 PC Running WinXP

OK, I'm trumped.

Turn it on. Says Windows could not load and to protect the machine, it has stopped the boot sequence. Standard options; boot t safe mode, from ROM, to Partition, etc. Every single option gives me the blue screen.

So i thought it was the HD. Ran all the DELL diagnostics utilities and it passed all tests.

Tried to boot from CDROM to see if I could do a soft reinstall. No dice. Tested the CDROM in another machine and it works fine.

Went through setup and made sure the bot sequence was correct and also checked over the RAM, CPU, etc. Checked over the BIOS. All is good.

What else can I do? I can't seem to be able to pinpoint the problem. According to all the tests I've run using the Dell utility software, nothing is wrong with the hardware or firmware. Yet, still won't boot.

Totally baffled. Any ideas?

A:Dell 5150 PC Blue Screen with a twist

It might have passed the Dell test, but download the ISO image for Memtest in my signature. Burn the image to CD using IMGBurn also in my signature. Boot off of the newly created CD and run the tests. If you get any errors (Red), there is one stick of RAM that is bad and needs to be replaced.
You can also remove the HDD and attach it internally to a desktop computer, via USB Adapter or put it in a USB Enclosure and test the HDD on another computer.

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Help Please...

My Dell Desktop has a BSOD with a stop error that won't respond to a Chdsk /p or Chdsk / just keeps returning the BSOD.

Am I screwed?

Is there any way I can repair this OS install without losing my data on the hard drive...

It's my wife's PC and she is going to KILL me when she gets home!



I have repaired and cleaned two Dell systems in the past three days. Both had XP home edition on it. One actually returned the blue screen of death twice on me due to memory issues, but...the error returned (once the error was sent to M$)stated that it was in fact a back door Trojan. The other one was a fake BSOD created by a malicious advertiser that wanted me to purchase their spyware removal program to essence, remove their installed virus.

Either way, my guess is that you have one of those two issues. There seems to be a major influx of this particular virus/Trojan download package either activating itself here lately, or just coming down the pipeline.

With the first computer, I found a .dll file by the name of: ati3d2a.dll (NOTE: the typical ATI driver is actually named: ati3d2.dll or ati3d2ag.dll) which could not be deleted no matter what I tried. It replicated itself only if AVG moved it into the vault and the registry value could NOT be delted nor permissions changed regardless of method. Safe Mode, CMD.....didn't matter.

I would also check to see if you have a replication file going on that names itself alpha or numerical as well. The second computer had a file that started out with the letter "b" and then progressed in increased increments such as: b100.exe b101.exe, b102exe and so on and so forth.

It was tied to a BHO (browser help object) and even though the value was deleted and removed, another program would continue churning t... Read more

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The office Dell has started stopping the shutdown process on a plain blue screen; no error messages. You have to unplug the CPU to get the system to completely shutdown. It appears that Windows has already closed and it's in DOS at the time.

Any ideas? The boss lady does do ALOT of web surfing. I clean every other day with Glary Utilities, and we're running the latest version of Zonealarm's Security Suite with Windows XP.

Thanks for any help!

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Answer Match 53.76%

We bought our son this laptop for xmas 2007, using windows vista home premium. Recently he got a blue screen stating that windows shut down to prevent damage to computer. IRQL_NOT_LESS_OR_EQUAL and if this is the first time this has happened, restart computer and if it appears again follow these steps: Check if any new hardware or software was installed properly, if problem continues remove any newly installed hard or software or disable BIOS memory option such as caching or shadowing, etc,etc. Stop:
0x0000000A(0x00000016,0x0000001B,0x00000000,0x81CE7B6F) collecting data for crash dump, dumping physical memory to disk 100, etc. I did try to restart and I could get to desktop, but could not get online even though I was connected. He had been using a computer game from a disc, so I removed the software, but it didn't help. I finally tried to call Dell, today, but they wanted a credit card and 49.99 for me even to tell anyone what the problem was. I went through the book that came with the laptop and connected to internet using safemode with networking capability and here I am. I found this site and thought I would give it a shot. If any kind person can give me any sort of help, I sure would appreciate it.
April M

A:blue screen on dell inspiron 1521

Click D1: on the right side of this web page for more info on that error.

go to C:\Windows\Minidump
Copy the .dmp files in there and zip them up, attach the zip file in your next post using the "Go Advanced" button, then click the paper clip icon to attach the zip.

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Answer Match 53.76%

Hello everyone, this is going to be my first thread on this forums and I would like to say nice to meet you all. I recently upgraded my Dell XPS M1530 from Vista to Windows 7 x64. I did a clean installation from scratch so my computer wouldn't be slow. Unfortunately Dell XPS M1530 is not Windows 7 compatible. But drivers for Vista will work on Windows 7. After getting everything set, I used Windows 7 Ultimate for about 3months. When my computer is in use, it seems to be fine (recently the blue screen pops open more). But when I leave my computer alone, it shuts down on its own by getting the blue screen. Also whenever my PC shuts down with blue screen, after reboot it leaves a message about my computer shutting down inappropriately (it asks me if I wanna find a solution, but says it cannot be found). The blue screen usually last for about 10 seconds, on the screen it says "to prevent damage on the computer" and it seems to be scanning something in the computer and it shuts down. Sorry, but I am a noob with computers, and I do not understand lots of things about PC. But if anyone can help, that would be great

Also after rebooting from blue screen, I received a message like this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000406F8
BCP4: F... Read more

A:Windows 7 x64 Dell XPS M1530 blue screen

Welcome to SF!

Please follow these directions to get started:

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Answer Match 53.76%

I've only been having this recently, I thought this was a Video problem because it normally happens when my card is rendering a lot, I bought a new card and it still crashed and gave blue screen of death, Next I tried upgrading ram because my Usage is always 100%, Upgraded from 1gig to 3gig, I must say I feel the difference but I still end up with the blue screen, I thought oh crap, the only thing I haven't tried is buying a new Hard Drive which I'm going to be doing soon(I need the space) and the processor, Well since I have a dell 5150 they programmed there bios to reject new processors, The only way I can is to find a flashed version and try that but I can't find any. I mostly suspect its my Processor because its only 2.80 single core and I am a heavy application user and gamer. Maybe someone could explain my problem and maybe find a solution. If I need to do any processor tests ect let me know.

A:Dell 5150 - Blue Screen Of Death

Step 1 seems that it would be...take a look in Event Viewer for details of errors that might relate.What is the Event Viewer, and Should I Care - Ask Leo! - Disable Auto Reboot On System Crash - Post details (by double-clicking on that error in Event Viewer) and that should provide more pertinent info to go on.Louis

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Answer Match 53.34%

I have a dell inspiron 8100. It's giving me the blue screen and last time this happened I just "repaired" windows xp using my cd. This time, when I go to the setup screen, in page 2 "Boot order", at the top of the boot devices it says "Configure Setup is disabled." The boot order is Internal HDD, then CD/DVD/CD-RW Drive, then diskette drive, then modular bay hdd, cardbus NIC, APR NIC and last Mini-PCI NIC. I just want to move CD to 1st but I can't.

"u" and "d" to move devices up and down is locked. Up and down arrow does not move the highlight up and down like it should so I can't hit enter, or spacebar, on the one I want (CD). Right and left arrows do nothing. The only commands that do anything on this screen are Esc, which obviously escapes out of the setup, and Alt-P changes to the next page, but that doesn't help. And PgDn and PgUp which just moves the right side up and down which is just for information purposes.

It is a Dell Inspiron 8100 1200U Setup and BIOS Version: A11

Any suggestions?

A:dell inspiron 8100, blue screen, can't boot from cd

any ideas?

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Answer Match 53.34%

hit the media direct button by mistake and got blue screen. Computer will not go back to windows even with safe mode. I have seen this in old posts but not the resolution. Anyone have and solve this issue in the past? Thanks for the help.

Sorry but can't provide any diag info since computer won't boot.....

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Answer Match 53.34%

Someone please help me I am so lost and frustrated. My computer just sent to the Blue error screen out of the blue and I can't do anything, I cant start in safe mode, safe mode with networking, safe mode with command prompt or last known good configuration or even start windows normally. I really can't do anything except hit F2 to enter set up but have no idea what to do in there.

The Blue screen error message is as follows...

***STOP: 0x0000007E (0x0000005,0x8A614113,0xA1F6C7B0,0xA1FC4AC)

I can't do anything to get past this screen, please someone help! I have all my original discs that came with my laptop, I don't want to lose all my files but if I have no choice I can deal with that. thank you in advance.

A:Dell Inspirion 1525 with Xp has blue screen of Death

Is there no one out there that can help, please I need some help I am lost without my computer. anything anyone can do to help me would be greatly appreciated.

2 more replies
Answer Match 53.34%

I have a Dell XPS M1730 with Intel Centrino and Vista that suddenly started blinking solid colors, I thinkred reen blue. Soon before this happen I was having issues when using a video player, Z Video. I just put the glitches off to having Vista. I also downloaded a font from an unreliable source, yes I know, and then Avast said it detected a virus and moved it to the vault then Avast said I was all good. Well a little with later it just started blinking I could be off on the order. I pressed Escape and it stopped. Then a few minutes later it happened again and Escape did not stop it. Ctrl-alt-Escape did nothing. I hit the power button and after a few seconds it the blinking stopped and the regular shutdown process began , I saved my work allowed the programs to close and it shut down. I think I should try and restart in safe mode but I am afraid of a virus doing more damage though I suspect (hope) its just a driver issue. I am not under warranty and really need this computer to work so any help fixing this problem will be amensly appreciated. .

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Answer Match 53.34%

I have had the Dell Inspiron 2200 laptop for 3 and a half years now and it has developed some serious problems. On start up it takes to a white screen and asks for my hard disk password. I have had it since new and never entered a password and have also acquired the master password from dell and still it will not accept the password. In order to get anywhere I have to press enter three times to get to a black screen with ?F1 to reboot, F2 to setup". Pressing F1 results in a beep then the same line comes up again. I then press F2 to get to the blue screen where all I can do to get past it is to go to maintenance then load defaults then after pressing save and exit it reboots again. Sometimes it will then load the normal windows screen but mostly it takes me back to the start again at the white password screen.

Also whenever I try to download anything or open the disk drive a killer blue screen appears with the message " KERNAL_STACK_INPAGE_ERROR" and "STOP: 0x00000077 (0xc0000185 0xc0000185 0x00000000 0x06bf3000)"

I would really appreciate anyone?s help on how to correct this problem or if I need to replace any parts or the whole laptop as at the moment it is my only computer and I am struggling without it functioning properly.

Thank you for your help, Dan

Dell inspiron 2200
XP professional
service pack 2
version 2002
intel celeron m
1.40 ghz 504 mb ram

A:Help with Dell laptop blue screen and startup problems

You can try the steps there.

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Answer Match 53.34%

Hi everybody,

I got this baby packed with dual xeons e5320 and a FireGL v5600 video, but installed with a 32bit Windows XP Pro. As I see all the hardware is optimized for 64bit OS, so I tried to install the XP x64 Pro but got a bluescreen in the begining of intallation.

I'm aware of the driver needed for the SAS cotroller and I downloaded the 64bit version, but still got the same bluescreen . What could I do now?

And is XP x64 Pro a good choice anyway?
Price is a priority


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Answer Match 53.34%

Hello,My computer has been crashing quite regularly now and Norton, malwarebytes, and superantispyware have not detected anything. Please forgive me if I am leaving anything out or breaching any forum etiquette, as this is my first post. Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:53:23 AM, on 11/27/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\WINDOWS\system32\rundll32.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Microsoft Office\Office12\WINWORD.EXEC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = - HKCU\Software\Microsoft\Windows\CurrentVersion&... Read more

A:Blue Screen Crashes, Dell Inspiron 6000

Thank you very much for your time.The first log was done while in safe mode. I am currently running Windows XP 5.1 with service pack 3 The following log was conducted while not in safe mode:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:25:40 PM, on 11/28/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Intel\Wireless\Bin\WLKeeper.exeC:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\LEXPPS.EXEC:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exeC:\Program Files\Java\j... Read more

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Answer Match 53.34%

Hi all, I am new to your group and i have a Dell 9100, XP home with a 160 gig hard drive and one gig memory, I am getting the blue screen with the following error codes,0x000000c2, 0x00000043,0xc27e4000, my XP will not start in any mode, no safe mode. I get the welcome screen and starting XP and then it will shut down. so far my research came up with, driver problem, memory and one expert thought it might be the motherboard. I do not have any kind of a restore/recovery disc. This was a new purchase. According to one technician (friend) stated that all my programs and files are there. pressing F8 running all options with no success. A new hard drive was installed, same thing, different fault codes. The computer was used by a family member, I was left with the shut down, I found that four or more programs were running, Yahoo,print program, picture (pass port) program, video, plus a foreign language. I could not close any program, I had to turn off the power. Any advise would be appreciated.

A:Dell Dimension 9100 XP Home blue screen

its usually f2 on start up to acces dell utilities

dell with provide you with a disc if you ring them especially if their own on board recovery is not working

as it is soooooo poorly only other option would be to get a disc off a friend and try to boot to that or to buy a windows boot cd from say ebay ( usually about 1 ) which may help but no guarante

the above is an example only

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Please can someone give me a fix for the following problem with a DELL PC (I am communicating from a Fujitsu laptop to post this thread.)

Within minutes of connecting to broad band,
the PC goes off line unbidden. The following is the blue screen report:

"Driver Power State Failure. Check to make sure any new hardware or software is properly installed. If it continues, remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing."

No hardware or software has been installed. The problem turned up out of the blue.

The stop code reads..........
0X00000009F (0X00006500, 0X00000002, 0X81FE2CB0, 0X8201EB70)

A:Blue Screen: Broadband Switches off unbidden on a Dell PC

According to Microsoft:

Driver Power State Failure (stop code 0X0000009F)

This error is caused by an incompatibility between your computer's power management and one or more installed drivers or services, typically when the computer enters the "hibernate" state. If the name of a file or service is specified, try uninstalling the software (or rolling back the driver if it's an upgrade). Or, try disabling Windows' support for power management.

So, boot the system but do NOT go online, then try the suggested fixes (best bet might be disabling the power management features, such as ACPI or whatever power management standard your system uses... If you're not sure, check your motherboard manual for details, or go to the manufacturer's website...

For more information, see these articles:

Troubleshooting STOP 0x9F Error Messages in Windows

Troubleshooting a Stop 0x9F Error in Windows XP

Good luck; let us know what you learn about solving this...

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I came across a Dell Inspiron N7010. Everytime I turn it on, the Dell symbol comes on, then the bar goes around and fills, then it should start to load windows vista. Well when it starts to load Vista it stops and give me a blue screen that says different errors almost every time it does this. The last time the error said something like


and it also game me a crap load of stop error codes, here is one of them

0x00000050 (0x8607FFF8,0x00000000,0x8BAD1BD3,0x00000000)

Now I know these are stop error codes from doing some research but I can't fix them using that windows tool because I can't get into windows at all!! lol sorry, frustrated. I kept reading about a windbgtool or something similar and they would direct people to do things from the desktop when windows is on and working. Well I can't get passed it and I'm totally stumped on where to go from here. The inspiron N7010 has an i5 processor which is pretty nice and I have 8gb of DDR3 6400 16000 800mhz ram and a 120gb SSD to go with it to, so it would be a nice working laptop if I could get past this blue screen problem!! Someone please help me.....

A:Dell Inspiron 17R N7010 from boot goes right to blue screen

Hello Jason9922,

I am from Dell Social Media and Community.

Follow the link below to find the steps to run a basic hardware test. If you receive any error code, please associate it to the list given to confirm any hardware failure.

Pre-Boot System Assessment (PSA) Diagnostics and Error Codes For Dell Computers | Dell

If all the tests pass, follow the link below to fix bluescreen issue.

Computer Does Not Boot to Microsoft Windows XP | Dell

Let me know if you need any further assistance. I will be glad to assist.


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Answer Match 53.34%

So I get two sort of blue screen errors: Memory management, and bcmwl. This has been happening on and off since last year and I'm not sure what is going on. I worked with support last year and all we did was just update all of my drivers - problem went away for a few months but then the blue screening starts coming back. I can't identify an actual pattern on what causes this, tried going through event viewer to find some sort of trigger I am really just not sure. I have the latest wifi driver given from Dell's driver website - and I believe after running the "Identify drivers" search engine off of Dell's drivers website, it recently just pointed me to update my graphics driver as well as install some applications (Which I haven't done as of yet). 
Ran system file checker as well as Window's memory diagnostic showing no problems found on both ends, please help - really tired of getting these blue screens

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I purchased a Dell Inspiron 1520 with Vista Home Premium. The computer was an "open box special" I started to migrate the data and settings over, and shortly threreafter got the BSOD. Sometimes it says Driver_IRQl and other times Driver_power_state.I called dell, and all hardware checks out. I did Dell's crash analysis, and got a "vsdatant.sys" driver conflict with my Zone Alarm anti-virus. I have reinstalled it three times, and EVERYTIME I try to do a virus scan, I was getting the BSOD, so I dumped it. I have dumped zone alarm anti virusHere is where it get's fun. I descided to do a chkdsk /F. WHen I do that a blue software screen pops up that says :In the top bar of the following software box, the path reads:C:\Windows\system32\cmd.exeTrojan-Spy.HTML smitfraud. Killer by noahdfear Version 3.2This tool was tailored to remove smitfraud.c and variants If you do not trust this source, close this window.noahdfear does to assume any liabilityfor damage or loss from running this toolUse at your own riskPress any key to continue.I must have somehow transferred this over? Is this the Virus? I have run Lavasoft Ad-Aware and Spybot. Nothing. How do I get this out of CHKDSC??I am LOST HERE! Thanks.

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So my XPS 410 recently started having this problem. After turning the computer on you immediately notice specks of blue and pink dots all over the screen. After having the computer on for about 5 minutes the screen starts blinking on and off. I thought it might be the monitor itself and went and bought a new one today but that didn't help one bit. Could it be the video card? I really don't know what to do and am hoping someone else may know so I don't have to go out and buy a whole new computer!!

I'd appreciate any help you could give me. Thanks!

A:Dell XPS 410; Blinking screen; Blue/pink dots; HELP!!

Is the system well ventilated? I have seen this issue with overheating cards but am not confident that might be the issue though.

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Whenever I download ROBLOX From the website, play a roblox game, and all, it starts to lag my PC, eventually, It gives me a Blue Screen. I do not have a minidump file, I do, but I do not know where it is. My PC is a Dell Inspiron 24 (3455) Running Windows 10 Home 64bit edition. I do not know what is happening (I know that it is lagging and stuff, but is it about the CPU?)


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I'm trying to help a friend with his Dell Latitude D410 Win xp pro. I'm a rank amateur, but know enough to get myself in trouble...
     This notebook has no cd/dvd drive or floppy drive, just usb. When you power it on, goes past the DELL splash screen then comes up to 'windows did not start successfully", blah, blah blah, and gives me the choices of safe mode, with networking, with command prompt, last known good config. or start windows normally = tried them all and it keeps coming up to the BLUE SCREEN OF DEATH "0x0000007B (0xF8895528,0xc0000034,0x00000000,0x00000000).. I even swapped in a known good hard drive and came up to the same BLUE SCREEN OF DEATH.  I removed the D410 original hard drive and tried hooking it into my main Dell Studio XPS wind 7 computer to try to access the file system = it did not "see" the drive. I then hook it into a good running Dell D610 Win xp laptop, it took a good number of minutes for the drive to show up, but I couldn't access it. I did double-check the "known good" hard drive by cabling it to other computers and was able to access with no problem and then returned it to it's rightful place in it's properly running laptop. I did a search for "Create bootable USB drives the easy way" and downloaded  "RUFUS" , but when I plugged in the RUFUS loaded usb, hit F12 to boot menu, chose USB, "invalid or damaged bootable partition" came up.   Any ideas?

A:Dell Latitude d410 - blue screen of death

Do you have all the updates? 
Some BSOD can also be caused by malware/virus infections. 

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Answer Match 53.34%

Hi All, I am really in need of some help if possible.

I recently bought a new Dell XPS 16 laptop but seem to be incurring a daily crash or blue screen of death incident which can not be good for me or the laptop!

The blue screen error seems to be something about something called BUGCODE?

I followed some forums who said remove AVG but this didnt work?

Also the laptop just locks up all of a sudden or goes to a black screen and crashed?

Can not get the Task Manager of and have to do a hard reset to get it back up again?

II downloaded the SF Diagnostic Tool and have attached the files, so hoping all the info is there but if you need anything else let me know?

Thanks for any help in advance!


A:HELP_New Dell Laptop_Crashing and Blue Screen of death


Please run: Driver Verifier - Enable and Disable

Do you have any USB devices attached? If so, what are they?

When you get more BSODs, please upload a jcgriff2 report, according to these directions:

...Summary of the dumps:


Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Mar 12 21:50:16.621 2011 (UTC - 4:00)
System Uptime: 1 days 16:27:50.176
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
Probably caused by : usbhub.sys ( usbhub+12a60 )
FAILURE_BUCKET_ID: X64_0xFE_usbhub+12a60
SystemProductName = Studio XPS 1645

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