Tech Problem Aggregator

Outlook Express launching on pressing "L" after fresh install

Q: Outlook Express launching on pressing "L" after fresh install

I have started facing a strange problem recently. I re-installed windows 2000 and tried SP2 and ie6 updates but problem still persists.

On pressing key "L" anywhere, it launches outlook express as a side-effect. This is true even when some other application is open and in focus. The opened window shows inbox folder in place of default home screen of outlook express. I have noticed that in folders pane in outlook express, pressing L selects Local Folder and pressing it again selects Inbox. However, in this case the window with inbox is opened out of nowhere. I tried by deleting files from profile that may cause this (Like shortcuts) and also checked with a new user but in vain. One thing I have observed is that when I use on-screen keyboard, L key is working fine. This makes me think that it is not a shortcut recognized by explorer. I checked keyboard with other operating system in my dual-boot configuration and it is working fine there.

I am not able to work in windows 2000 because of this problem. Any help would be appreciated.


A: Outlook Express launching on pressing "L" after fresh install

Hi pymehta

Welcome to Tech Support Guy Forums!

I tried by deleting files from profile that may cause this (Like shortcuts) and also checked with a new user but in vain.Click to expand...

Meaning that you created a new User Account and the L key still persists in starting Outlook Express?

It is definitely the On Screen Keyboard.

Ugh, tried to duplicate your problem and I was successful!
My keys affected were e, f, l, m, r
Outlook Express was not opened with the L key, it went to the Welcome Screen!

On the On Screen Keyboard, I clicked the key that looks kind of like a calculator, between the Win Key and the Ctrl key.
Right side of the Space bar.

I don't know if I am out of the woods yet.
Until the On Screen keyboard actually let me type in this window, I clicked that key about four times.

Let us know what happens.

3 more replies
Answer Match 93.24%

My computer illiterate uncle's computer is acting odd. Well, at least the display properties is. Every time he tries to apply or even press ok, the display properties window freezes, no matter which tab he goes and what he changes. The computer itself does not freeze and every thing else is perfectly able to run without any harm when the display properties window is frozen. What I noticed (and he didn't) was that after a certain amount of minutes (around 3 or 5 minutes) the display properties becomes unfrozen and you are able to fully operate the window without any hassle.

When I end tasked the display properties, it said that Rundll32 has ended or whatever (the usual thing it says).

What I found odd is that when he would change his resolution, the background would practically cut in half. One part (usually the top) would stay the normal background picture and the other half of the picture would turn black.

I've never really encountered this problem before.

For extra info: he's using Windows XP.


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Answer Match 89.04%

Doing a fresh oem win7 sp1 pro x64 install. After initial setup allowed Windows update to do It's thing (146 updates). Upon reboot I get the message "failure configuring windows updates" Have read extensively re. this issue but, unfortunately, have not found a definitive resolution.

System is dm1-z 4000 CTO (amd 450 apu, 8 GB ram) new hdd. Initially, had installed a new ssd but got the same thing. Thinking that it might be an issue with it, switched to a wd black 500 GB hdd. Same results.

Any ideas?

A:Fresh Win7 Install "Failure Configuring Windows Updates"

Hello and welcome Greywolf mate I don't know what the others think but as a general rule I usually do the initial updates in smaller batches.

Have a look at this anyway

3 more replies
Answer Match 89.04%

My mother was having problems with her computer at work and we decided to do a fresh install of Windows 7. Now, multiple programs, including Windows Explorer, are crashing with a "StackHash" error and I don't know what that means. Attached is the picture of the error when I right-click Computer and go to Properties. I can't even preview this screenshot because the Preview program crashes. I'm also having the same problem on multiple other programs. Is it perhaps a bad hard drive, RAM, or graphics card?

A:Multiple programs crash on fresh Install, with "StackHash" Error

Where did you get the install disc?

When did the Stackcrash start happening?

Immediately after reinstall
After install of SP1
After install of all Windows Updates
After install of programs

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Answer Match 89.04%

Then Next attempt "Attempt at booting failed at checkpoint (WRIT).
This is my Dell XP Home after a fresh format and reinstall fully updated plus added all my programs etc.
I kept trying and eventually got it to boot up.

Actually the first three attempts never made it past the 1st screen and the little animmation was frozen.Pessing F-12 or F-2 did nothing.
Each time I powered off and on again after that I got a little further until finally I was able to click "last known good settings" and it went through.
Then when I try to enter a web-page and click, I get "Lookup key not located" (or something similar,I forgot to write it down.

During operation,even while playing games I am continually having this message pop up; "Microsoft Feeds Synchronization has encountered a problem.If you were working on something the info may be lost.We are sorry for the inconvenience."
I though a fresh install after format might be trouble free. What would cause all this?
The reason for the reinstall was trouble booting. Much Thanks-Brian (on my back-up comp.)
edit; I ran the Dell Resourse CD (PN0Y5994) and the Hard drive and memory passed the diagnostics.

A:Fresh install; "Attempt at booting stalled at checkpoint Vini"

16 more replies
Answer Match 89.04%

I am configuring a newly built computer with Win 7 (fresh, new full install) Pro. All had been going well until I tried to install Zone Alarm and found problems with it accepting and registering the license. After a couple of chat sessions, things pointed to Permissions issues. At that point, I did some reading and discovered that my default Administrator account was not active, so I ran commands to fix that. That still did not allow me to delete some of the Zone Alarm folders or to have the license "stick" in the registry. I also tried the following permissions "fix" for administrator accounts, but that did not help.

1. Enable the Administrator account and set its password.
2. Reboot into Safe Mode.
3. Log on as Administrator.
4. Click Start
5. Type the three letters cmd
6. Press Ctrl+Shift+Enter
7. Run the process as Administrator.
8. Type the following commands and press Enter after each:
takeown /f Q:\ /a /r /d y
icacls Q:\ /t /c /grant administrators:F System:F "%UserName%":F
(Answer "yes" when prompted "Are you sure?")
(Replace Q: with the actual drive letter on the problem disk)

Administrator can't access folders in Windows 7 - Microsoft Answers

As I am not that far into software loading on the computer, I thought I would do a complete reinstall, unless anyone has a magic fix for the permissions problem.

Assuming a reinstall can fix this, how do I assure that
1, the default admin... Read more

A:Way to circumvent admin Permissions "issues" with fresh install?

Do not so those steps - it will cause problems like infinite loops via virtualized folders.

Zone Alarm has caused problems for others using W7. The firewall that comes with W7 should be enough.

3 more replies
Answer Match 89.04%

I think it has something to do with the Harddrive. It used to have 2 hard drives set in RAID and I took one hard drive out and just have one. I'm pretty sure I took out the RAID config but I'm not sure.
But I do fresh install after fresh install and the whole thing takes 30 mins to do everything and when I try to start windows it says Starting Windows for 10+ mins and its never done this before. Im not sure if this happened when I removed the hard drive or not. And also when I start the computer is says like No harddrive found but still boots up and takes me to windows, and my Hard drive shows in the BIOS.

Please please pelase help me lol. I've been at this for 3 weeks now trying to find out a solution. This has nothing to do with a virus, etc. Its fresh installs. I've tried new Hard Drives and the same thing happens, I tried Windows 8 and the same thing happens. I think it has something to do with the RAID which I don't know how to access to delete or it has something to do with the BIOS but I reset that back to factory so I'm not sure.


EDIT: I also haven't added any new hardware.

A:Fresh Install, "Starting Windows" Takes 10+ mins

7 more replies
Answer Match 89.04%

I am having an issue, i just installed xp for the 3rd time due to super slow reactions i cant seem to install hellgate london on it eather and every time i open "mycomputer" the window locks up i can still use the pc but its omg slow any help would be nice

i have

evga 780i board
evga 8800gt
intel e6750
cosmos 1000 case
2 WD HDD's 400 and 250 gb
4gb of ocz plat ed. pc6400

NOTE: ran fine on xp till i reformated with vista hated it then when back to xp and this started ?
ran bit defender nothing comes up as virus

feel free to email me any answers at [email protected]

thank you all.

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Answer Match 89.04%

Hi guys- October is coming soon - and as I just did a quick search here in the forum, there does not seem to be a compiled list of suggested tweaks after a fresh install. For instance I just read about tweaking the Aero Peek speed from 400ms to 40. It was a new one to me, but something like that might be handy. WHich got me wondering what else might be....

SO what I'd like to see is your suggestions and instructions for tweaks after you do a clean install (like many of us will do come October). Some folk with BuKu RAM may disable the page file, add certain screen savers from certain sites or add specific tools and gadgets... What are you planning to do with YOUR next clean install?

A:Time to start "Fresh Install" tweaks list!

One of the first things I do is disable UAC .

Them goes system restore etc and unwanted services.

Black Viper's Web Site

2 more replies
Answer Match 89.04%

Hello all, I just signed up on this forum because it seems like a good place to ask for BSOD help!
Basically for about the last two months I have been getting random blue screens roughly every few days. They don't necessarily happen under load, most of the time it's just happened while browsing the web. I reinstalled Windows 7 Ultimate x64 a week ago, but have still have a few BSOD's since then (so it makes me think it's a hardware issue)

I have run Prime95 small FFT and blend for 4 hours with no errors. Memtest86+ also ran for 5 passes with no errors.
I built my PC around 5 months ago all with new hardware:

i7 2600k @ 4.5GHz
2x2GB Kingston 1333MHz 7-7-7-21
HD 5550 (this is only temporary)
Corsair 650w
WD Blue 80GB (also temporary)

I followed the BSOD posting instructions, and will include a zip folder with all the info including dumps.
Grateful for any help, thanks!

A:Random Blue screens on fresh install, caused by "hal.dll"

Quote: Originally Posted by Boov

Hello all, I just signed up on this forum because it seems like a good place to ask for BSOD help!
Basically for about the last two months I have been getting random blue screens roughly every few days. They don't necessarily happen under load, most of the time it's just happened while browsing the web. I reinstalled Windows 7 Ultimate x64 a week ago, but have still have a few BSOD's since then (so it makes me think it's a hardware issue)

I have run Prime95 small FFT and blend for 4 hours with no errors. Memtest86+ also ran for 5 passes with no errors.
I built my PC around 5 months ago all with new hardware:

i7 2600k @ 4.5GHz
2x2GB Kingston 1333MHz 7-7-7-21
HD 5550 (this is only temporary)
Corsair 650w
WD Blue 80GB (also temporary)

I followed the BSOD posting instructions, and will include a zip folder with all the info including dumps.
Grateful for any help, thanks!

Hi and welcome

Two problems

First your intelppm.sys was blamed for this one crash. Also blamed was the second problem. Please read below about hardware (BC124)

In order to resolve the and maybe the hardware issue I would run the upgrade readiness tool then update to SP-1

* Download > Install > Run the System Update Readiness Tool

Ensure you install the correct 64 or 32bit option for your system)

Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Too... Read more

3 more replies
Answer Match 89.04%

Was just wondering if it's alright to remove the "file missing" entries, as some of them are aparently not too helpful!


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:46:17, on 28/02/2010
Platform: Windows 7 Ultimate Edition (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Gadwin Systems\PrintScreenPro\PrintScreenPro.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\Creative\Software Update 3\SoftAuto.exe
C:\Program Files\Lavalys\EVEREST Ultimate Edition\everest.exe
C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\BCU.exe
C:\Program Files (x86)\AVG\AVG9\avgtray.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\PowerISO\PWRISOVM.EXE
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Ventrilo\Ventrilo.exe
C:\Program Files (x86)\iTunes\iTunes.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_U... Read more

A:Lots of "File missing" - Windows 7, Relatively fresh install.

Went and ran a Malware aswell.

Malwarebytes' Anti-Malware 1.44
Database version: 3806
Windows 6.1.7600
Internet Explorer 8.0.7600.16385

28/02/2010 16:56:00
mbam-log-2010-02-28 (16-56-00).txt

Scan type: Full Scan (C:\|)
Objects scanned: 291930
Time elapsed: 44 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{5621d1e1-e5cd-3c3a-8bed-404c8a0c1573} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{a711bdac-f61f-3b0b-b967-a3c625fbc64c} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{4ee2ff43-3eba-3de5-ac2c-495e76ac4fa7} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4ee2ff43-3eba-3de5-ac2c-495e76ac4fa7} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\D (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\D.1 (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ctfmon.exe (Security.Hijack) -> Quarantined and deleted successfully.

Regi... Read more

1 more replies
Answer Match 89.04%

Hello, all. I'm flirting with my sanity and have decided to finally reach out for help. I have been googling and searching these forums for the better part of 26 hours, yielding little in the way of results. I'm also browsing/typing with my cell phone; you might imagine nerve endings....

Anyhow, here's the story: OS is W7 x64 Ulti. oem disk in possession. Yesterday, I formatted c: then attempted to install OS. It installs without a hitch. After restart, process continues until right after "windows Is starting" display. The screen then goes black. The HDD activity LED goes to its intermittent blinking for system idle.

Attempting to restart via the smaller restart button case more often than not freezes machine. Using power button to cycle, same results all the way to the aforementioned screen.

In previous installation, I was dual booting Linux which lends to my suspicion of a corrupt MBR.

Startup recovery states that I may have plugged in some sort of peripheral - that's not the case though. I think it was referring to an instance when someone might leave in some sort of flash drive. Again, not the case.

I'm no where near a seasoned IT professional, but I've attempted everything that I know.

Diskpart shows two volumes and two partitions. The allotted sizes are correct, but it also states that both are "Primary " now, I wouldn't know any better, but I thought I would see the system partition read just that, system. Nevertheless... Read more

A:fresh install, stalls right after "windows starting" screen. mbr?

Quote: Originally Posted by nicksil

Hello, all. I'm flirting with my sanity and have decided to finally reach out for help. I have been googling and searching these forums for the better part of 26 hours, yielding little in the way of results. I'm also browsing/typing with my cell phone; you might imagine nerve endings....

Anyhow, here's the story: OS is W7 x64 Ulti. oem disk in possession. Yesterday, I formatted c: then attempted to install OS. It installs without a hitch. After restart, process continues until right after "windows Is starting" display. The screen then goes black. The HDD activity LED goes to its intermittent blinking for system idle.

Attempting to restart via the smaller restart button case more often than not freezes machine. Using power button to cycle, same results all the way to the aforementioned screen.

In previous installation, I was dual booting Linux which lends to my suspicion of a corrupt MBR.

Startup recovery states that I may have plugged in some sort of peripheral - that's not the case though. I think it was referring to an instance when someone might leave in some sort of flash drive. Again, not the case.

I'm no where near a seasoned IT professional, but I've attempted everything that I know.

Diskpart shows two volumes and two partitions. The allotted sizes are correct, but it also states that both are "Primary " now, I wouldn't know any better, but I thought I would ... Read more

9 more replies
Answer Match 89.04%

"The computer restarted unexpectedly or encountered and unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and the restart installation."

I have a home built computer using parts from Frys electronics. This is my second home built computer and is intended to be a game machine. I've managed to reach this point of the install. Windows 7 has been giving me trouble every step of the way, but this one has stumped me. This error message (above) appears right around the time I would expect to see my desktop. After loading as though everything is going fine, the error box shows up. I received a copy of windows 7 as an ISO file from a University of Washington faculty download, which I then mounted with daemon tools lite to find the and windows 7 exe file. After copying those files to my laptop's hard drive, running the exe, I then executed:
oscdimg.exe ?bC:\expandedSetup\boot\ ?u2 ?h -m -lWIN_EN_DVD C:\expandedSetup\ C:\Win7.iso
to create the bootable file, I finally got a bootable copy of windows 7 burned to disk with imgburn @ 1x speed (tried initially with 8x and decided to do everything by the book after it gave me troubles). I then used that to install on a fresh and totally empty hard drive. The computer returned numerous error messages, which I have forgotten. After troubleshooting each one (one solution included wiping the hard drive with my media computer (t... Read more

A:Home Built Computer, Fresh Install Failing due to "unexpected error"

Literally as I finished typing this, the problem was resolved by my dad (we'd been tag teaming the issue for two days now.) He read about an issue involving having over two gigabytes of ram installed while trying to install windows 7. He used the custom install, chose advanced options and reformatted as he installed with only two gigs of ram (a single stick in the #1 slot). As the computer finally worked he uttered a line I'll remember always: "buddy, we have a recycling bin"

3 more replies
Answer Match 88.62%

I have a brand new build with Windows 8.1 freshly installed. Onboard graphics seem to work perfectly. I go to put in my old GTS 250, and it boots at a low resolution which is generally normal without drivers. I go and grab the latest stable Nvidia drivers. Installation completes and I restart my computer. I'm then greeted by a blue screen with a sad face telling me my computer can't boot.

Upon restart, it enters some sort of self-repair cycle, which--of course--is "unable to repair" my PC.

I throw in the 8.1 disc and proceed to do a manual startup repair. It fails.

I attempt to perform a system restore. It is frozen in the process of restoring for hours.

I format and reinstall Windows 8.1. I try using Windows Update instead of downloading the graphics drivers myself. After the first update completes and I restart my PC, I get the same blue-screen-sad-face message as before.

Is this a software or hardware issue? Any resources to point me in the right direction for remedying this situation would be greatly appreciated.

A:Blue "sad face" screen after installing Nvidia drivers on fresh Windows 8.1 install

Did you install the drivers (disk) that came with your motherboard.
Does your motherboard has the latest Bios installed.
Have you installed the lates microsift updates.

2 more replies
Answer Match 88.62%

Hello TSG, I need a little help with a new XP installation.

A friend came to me with their computer to see if I could fix it for them. The problem was that they had accidentally downloaded a virus that made them unable to log into Windows after a reboot, the screen would appear with a cursor but the background would be black and that's as far as it would get.

I popped in the OEM XP disc from Dell and began to reinstall Windows over the old one. Everything seemed to install fine, but when the computer reboots the XP logo appears, then I get a screen that says "Setup is restarting..." then the computer restarts and it does the same thing again, restarting over and over.

I'm about to put the HDD as a slave on one of my computers and copy the data over and then re-partition the drive, but if anyone knows of a fix to this problem I would greatly appreciate the information.

Thanks TSG

A:Fresh XP install, stuck at "Setup is restarting..."

I would say that i hope that anything they want to save has been saved to a flash drive or a cd before you cant install windows over or on top of the old one or unless im wrong you will have a real mess.It has to be a fresh reinstall.what u have to do is put in the cd and reboot and hit F12 to go to the boot order and have it boot from the cd. then you should see hit any key to boot from the cd and go from there.hope this helps.

2 more replies
Answer Match 88.62%


Just installed XP Pro on a fresh new hard disk, same as I've done before many times. The setup was working perfectly fine all day, but now after the self test it gives the following error:


I restart the machine again with the XP install disc in the CD drive, I'll get a "Press any key to boot from CD.." message. As expected If I hit a key, it boots from the XP CD and does the usual recovery console stuff.

But here's the weird part... if I wait for the CD prompt to time out, the system actually boots from the hard disk, into my fresh XP install! What!?

For the record, my BIOS boot order is HDD0->CD->FLOPPY. I have tried the fail safe BIOS defaults. I have ran the recovery console and tried 'fixboot' and 'fixmbr'. No progress.

I should also add that my ntldr, ntdetect and boot.ini files are all fine. I tried replacing them from a good machine, but no effect.

Hardware is all fine, it works if I put in another HD and boot from that.

Ran out of options now. Can anyone suggest some more?


A:"disk boot error" on fresh install

4 more replies
Answer Match 88.62%

My hard drive failed a few days ago, and I went out and bought a new one and installed a fresh copy of windows 7 onto it, and now I am having this weird problem...Every 10-15 seconds (not on a regular interval, fairly random) if my mouse is moving, it will freeze in place for about a half second, and then resume. if music/a movie is playing, the movie/music will freeze/glitch out as well for that same time period, and then resume as normal. I have reinstalled the OS, and messed with my CPU options in the BIOS, to no avail. Ran chkdsk on the hard drive, as well as windows memory diagnostic, and they both came up with nothing. I ran a virus scan with AVG and Spybot, but nothing on those either. Any help would be greatly appreciated.

Intel Q6600 Processor (core 2 quad, 2.4 gigs.)
Asus P5N-e SLI Mobo
3Gigs ram
Seagate Barracuda 500GB hard drive
Nvidia Geforce 8600GT

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Answer Match 88.62%

I am thinking about replacing the motherboard and need to know if I can install XP Pro with the "Repair" version instead of the "Install" version.

I want to "Repair XP Pro installation" instead of "fresh" Install, in order to preserve the irreplaceable programs on my old IDE boot drive.

any ideas? Thanks

A:Solved: new mobo requires "fresh" install ?

Stick with your original thread

and don't start a new one.


2 more replies
Answer Match 88.62%

I've bought a blank machine from Overclockers UK (the Primo Ignition) and I downloaded a copy of windows 7 from the MDSNAA, when I tried installing it from DVD or USB drive I get the same error which is "A required CD/DVD drive device driver is missing."
Please can somebody help me with this error.
The machine is brand new and has had no previous OSs on it.

A:Windows 7 install Fresh "No drivers issue"

Quote: Originally Posted by Balmer25

I've bought a blank machine from Overclockers UK (the Primo Ignition) and I downloaded a copy of windows 7 from the MDSNAA, when I tried installing it from DVD or USB drive I get the same error which is "A required CD/DVD drive device driver is missing."
Please can somebody help me with this error.
The machine is brand new and has had no previous OSs on it.

Your dvd drive needs a driver. ask where you bought the machine what kind of dvd it is find and download the driver. while installing it will give you the option of installing third party drivers. I*nstall it then.
Ken j

4 more replies
Answer Match 88.62%

Hello forums people,

OS: Windows 7 professional
motherboard: Asus M4A78LT-M LE
CPU: AMD Athlon II x4

I've been wrestling with this all day.
Yesterday I re-installed Windows 7 professional 64 bit to get rid of 5 years of clutter. I was unable to install the OS with both 2GB sticks of RAM and my geForce 460 video card in.

I took out one RAM stick and the video card and installed the OS. Today, I am unable to start windows with the second RAM stick or the video card in.

To check the RAM sticks, I have put each RAM stick individually into each of the two RAM slots on the motherboard without a problem, I only have the problem when both sticks are in.

The BSOD occurs in the exact same way as when I boot with the video card installed. I get to the "starting windows" screen, the little colored balls animate for a moment and then freeze. Then I go to the bsod where I am told acpi.sys is responsible. The way that two pieces of hardware individually cause the same crash makes me think that it is not a problem with the video card or the motherboard physically either.

I have updated my BIOS today to the latest version. I have run the windows 7 startup repair from my intall CD, it failed at the "System Files Integrity Check and Repair" test with error code 0x490

I am unable to boot in safe mode with 2 RAM sticks or the video card.

I'm looking up cmd windows memory tests I can do, as well as updating the chipset now. I would appreciate any direction,


... Read more

A:BSOD during "starting windows" after fresh install

Hello there!

It does sound like Hardware but the best way to test the RAM is using the program called MemTest86+ follow this article Run Hardware Diagnostic : Hardware Diagnostic | Captain Debugger (RAM and GPU)

This driver Bs_def.sys i.e. BIOS Flash Driver is a driver file from company AsusTek Computer Inc. maybe it's good idea to re-flash the BIOS.


Debug session time: Thu Nov 8 05:48:46.112 2012 (UTC + 5:30)
Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\110712-4291397729-01.dmp]
Built by: 7601.17514.amd64chk.win7sp1_rtm.101119-1850
System Uptime: 49 days 16:37:00.011 (checked kernels begin at 49 days)
BugCheck 3B, {c0000420, fffff8000270a11b, fffff88007270a00, 0}
*** WARNING: Unable to verify timestamp for BS_DEF.sys
*** ERROR: Module load completed but symbols could not be loaded for BS_DEF.sys
Probably caused by : BS_DEF.sys ( BS_DEF+1109 )
Bugcheck code 0000003B
Arg1: 00000000c0000420, Exception code that caused the bugcheck
Arg2: fffff8000270a11b, Address of the instruction which caused the bugcheck
Arg3: fffff88007270a00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BiosVersion = 0507
BiosReleaseDate = 02/23/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
?????????????????????????????????????????????????... Read more

2 more replies
Answer Match 88.62%

So I recently installed Windows 7 x64, and suddenly my wireless connection is no longer working. It worked fine with the previous Vista 64-bit OS. I'm able to connect to a different router, and the internet works fine. However, I cannot connect to my Home router. Other laptops are able to connect to it just fine (running the Windows 7 OS).

I updated the network adapter drivers, reset the router and modem, don't have the Bonjour service at all, updated everything Microsoft had for me, and tried that spoofing Network Address solution. When I try to ipconfig /renew, it freezes and eventually says "DHCP could not be reached" or something along those lines.

After all this it still doesn't work, and I still get the "169" IP address when I ipconfig.

The router is Linksys WRT54GS. My wireless network adapter is Atheros AR9281.

Any suggestions?

A:"Unidentified Network" after Fresh Install of Win7

Quote: Originally Posted by foolosophy

So I recently installed Windows 7 x64, and suddenly my wireless connection is no longer working. It worked fine with the previous Vista 64-bit OS. I'm able to connect to a different router, and the internet works fine. However, I cannot connect to my Home router. Other laptops are able to connect to it just fine (running the Windows 7 OS).

I updated the network adapter drivers, reset the router and modem, don't have the Bonjour service at all, updated everything Microsoft had for me, and tried that spoofing Network Address solution. When I try to ipconfig /renew, it freezes and eventually says "DHCP could not be reached" or something along those lines.

After all this it still doesn't work, and I still get the "169" IP address when I ipconfig.

The router is Linksys WRT54GS. My wireless network adapter is Atheros AR9281.

Any suggestions?

Hi and welcome

the 169.254.x.x. ip is local to the card so something in either the driver or card is hosed. can you type device manager in search? go to the wifi/lan (network) tab and tell us if the driver is listed, and working. Is there a yellow triangle on it? is there any other "unknown" devices with yellow on them?
Ken J+

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Alright...well I reformatted my harddrive, in a weird way I suppose. Plugged it in as Slave to a drive running Win 2000. Formatted through that since it had DOS and I was more familiar with doing it that way.

Anyways I have it back as a primary and the drive should be empty. I'm trying to install Win XP Pro onto the new drive, I've got some boot disks, but for some reason whenever I boot from them I can't get it to recognize the hard disk. It shows up in the bios and I can rearrange the boot order but I tend to run into an error that says "ntldr is missing press Ctrl-Alt-Del to resart". And whenever I try to go C: from the prompt it gives me the generic error that the drive does not exist. Both my cd roms get recognized, one a DVD and one a CDRW so I'm more than pleased on that front as I was anticpating problems with that. Leave it to a computer to always prove me wrong.

I've done some research into the issue but most of the sites I've read say that it has to do with left over files from a previous installation of Windows when you try to upgrade. Well seeing as how I formatted my drive I don't see how I'd have left over files on it. Anyone know where I should start?

A:Fresh Install..."ntldr is missing"

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Ok so I know that in order to delete the partition with Windows I must first boot from the Windows XP SP2 disc. I also know that in order to do this, I must change the boot priority in my computer's CMOS settings. I already did that, and whenever I restart my computer, it will say "Boot from Disc: _" but then it boots from the hard drive anyways.

My disc is not scratched in any way.

My CD/DVD drive recognizes and reads discs with no problems.

On top of it all I made the mistake of originally using the install feature from the window that pops up when you place the CD in the drive while Windows is running. So I have both Windows XP Home AND Windows XP Pro installed on the same partition.

Please someone help! I just want things to work the way they're supposed to and this is frustrating to no end. I'll be on WoW while I wait for a reply. Thank you very much!

A:Trying to do a fresh install of XP Pro; "Boot from CD" woes

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ok, so I cleaned up all the old programs that I do not use any longer and deleted them from the control panel, add/remove programs, rebooted and about a day or so tried to open up outlook express. the program opened up but I can not "Expand" an email by double cliking it OR I can not even reply to an email as I get the attached screen shots of the error messages I recieve.

I did have this problem a while back but for the life of me I can not remember how it was corrected.

are you able to assist?

thank you

A:Outlook Express - Not working, "Address book not found" message

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hello there.

certainly hope someone can assit, though it'll probably turn out that the answer was under my nose all the time.

i'm wanting to set up a group of email subsribers, but which to keep their email details private.

is it possible to set up an 'undisclosed recipients' email group in outlook 6? and if so, how? i've taken a look through the 'help' topics index, but don't seem to be able to find anthing related to my query.

a dumbed down, step by step solution would be greatly appreciated!

with thanks

jade eyes

A:Setting Up "Undisclosed Recipients" email group in Outlook Express 6

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Im not sure if this will completely take care of the problem listed by the OP, bu when i searched Google for "disable outlook in firefox" that thread was the first thing that popped up. I have found out how to change the mailto: action in firefox (3.5.7) to stop outlook from opening.

find "mailto" in content type column, and click the drop down box in the action column. There you can select from several mail clients including gmail.

This same procedure can be used to select which application opens most relivent file types.

hope this helps. and sorry if i dug up an old post for no reason.

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When Outlook Express is opened, every e-mail that was sent "return reciept requested" causes Outlook Express to try to send a return receipt, which then fails resulting in an error message.

OE ignores all changes to the "return receipt" functions and continues to try to send them even before they are opened; when the mouse hovers over the particular e-mail.

A recent malware infection (which has been removed) caused a change in the registry and turned off Task Manager (which has been corrected). I suspect the problem with OE is also a registry issue, but cannot Google any information on this specific function or issue.

Two questions:

1. Is there a registry entry that controls the fuction of OE's "return receipt" function ?

2. If OE is uninstalled & reinstalled, will the stored e-mails be lost ?

An aggravating factor is that sbcglobal does not have a configuration setting to prevent duplicate e-mails from being downloaded and a recent change to the e-mail account by sbcglobal has resulted in the messages being duplicated 2 and 3 times in OE, and it is attempting to download another 4000 ( ! ) more, which will also all be duplicates.

This "return receipt" problem is preventing the ability to delete the duplicate & unwanted e-mails, so OE's functionality is reduced to nil.

Also, is there a static limit to the number of messages that OE can store & manage ?

A:Outlook Express Hangs on "Return Receipt Requested" E-Mails

start by clearing your outbox

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The other day I realised I hadn't seen the Outlook Express 'compact messages' pop-up for some time. Sure enough, when I checked my recycle bin, the most recent bak files were at least 3 weeks old when I usually have to compact once a weekish. I did a manual compact and this worked ok. But, curious, I've been keeping an eye on the compact count check in the registry to see what happens when it reached the 100 mark. And it never reaches the 100 mark. The highest I've seen it is at 19, when suddenly it reverts to zero, seemingly of its own free will. Yesterday it was reading 5 and then when I checked an hour later expecting to see 7 or 8, it was reading 2! Needless to say, I don't touch anything in the registry, - just look.
I've been Googling this but I can't see any references to this particular behaviour anywhere. As I said, I can compact manually but I'd prefer not to have to. I am a bit worried that my OE might be corrupted. Any ideas anyone?

A:Outlook Express "Compact count check" behaving oddly.

Just when you think you've heard everything, I must say that's a new one on me.

Compacting is Identity specific, so I would think the problem would be in your current Identity (of course a lot of people would look at your problem as a solution to out of control compacting ).
You could try creating a new Identity and see if it does the same thing.
If the compacting works properly in the new one, Import your mail from the old Identity.

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I have outlook express 6 for a email client, I was getting reminded to compact my email messages every one in a while so I said yes and let it compact my messages ... now I don't seel any email other than new email that has come in since I compacted the mail. Does anyone know how to get my messages back ... please help

A:recovering lost email in outlook express after "compacting"

Hiya and welcome to Tech Support Guy

I've moved your thread to Web and Email for more response

Have you tried to see if there are any bak files in the Recycle Bin:

Make sure Outlook Express is not running.
Open the Recycle Bin on your Windows Desktop .
Locate the ".bak" files corresponding to the Outlook Express folders you want to recover.
The ".bak" file will be named like the folder in Outlook Express.
To restore a folder called "Archive", look for "Archive.bak", for example.
Click on the ".bak" file with the right mouse button.
Select Restore from the menu.
Locate the file in Windows explorer and open the folder it's contained in.
Drag and drop the ".dbx" file corresponding to the Outlook Express folder you want to recover to your Desktop.
In the Outlook Express store folder, click on the ".bak" file to be recovered with the right mouse button.
Select Rename from the menu.
Change the ".bak" file extension to ".dbx".
If the file was called "Archive.bak", for example, make sure it is named "Archive.dbx" now.
Open Outlook Express.
If your emails have been recovered, delete the ".dbx" file you moved to the Desktop.

Also if you do not find the files in the above location search your computer for *.Bak



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Answer Match 85.26%

Whenever I click on a link in an email in Outlook Express 6, a Program Not Found dialog box opens up, and says Windows cannot find dustingforfingerprints (which I believe is some sort of blog thing one of my kids has), and it also says This program is needed for opening files of type 'URL: http protocol'. Then it prompts me to enter the location of dustingfingerprints. I guess it thinks this is the program to enter weblinks?


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A friend clears the "blocked senders" list in OE, but they are mysteriously put back!

Why might this happen? Is there an "infection" that is known to do this?

Many thanks, {redoak}

A:Solved: Recurring "blocked senders" in Outlook Express

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Last night a popup message from McAfee told me that Dell Security center was trying to access the internet. I was in the midst of downloading and reading email, and being a dummy, I gave one-time permission.

Soon afterward, I began to suspect a virus, as I received a virus notification popup and an email from my ISP re: a deleted virus. As I was deleting items from my inbox, Outlook Express froze. I tried restarting, and OE hangs on the inbox and hogs 96%+ system resources.

This morning, my ISP program showed an error and my Antivirus was corrupted. I did a system restore and redownloaded the antivirus, which solved my problem with getting on the 'net. I've scanned and come up with nothing and downloaded a special scan and remove tool (Stinger) from McAfee for the virus it warned me about yesterday....Sober, I think. But still, OE hangs up on the Inbox and I can't read or remove or access the toolbar. It says "no email selected."

Any ideas?

A:Outlook express "Hanging" problem -- won't open completely

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Hi, I just got a new laptop and I'm trying to export/import my address book from Outlook Express. When I import the addresses it only imports individual names and not "groups." It there a way to import groups as well? When I exported the address book from the old laptop I used the "text file (comma separated values)" option. Is this the right one to use?


A:"Outlook Express" Export/Import Address Book

Hi 2praisehim

No, it will not Export the Groups, you will need to recreate them.
The .csv file is the best backup, this format makes it available to Import to other programs.

As an alternative, you can make a copy of the .wab file and copy it over to the new computer.
To find the location of the original Address Book,
Open the Address Book in Outlook Express:
Tools > About Address Book
The directory will appear along with the name of the .wab file, which usually is the User Account name.wab

Navigate to that directory and copy the .wab file.
Copy the .wab file to the Desktop on the laptop,
find the location of the Address Book for Outlook Express,
Check this directory on the Laptop,
C:\Documents and Settings\User Account\Application Data\Microsoft\Address Book\User Account.wab
rename the .wab file to User Account.wab.old
Copy the backup .wab file to that directory and rename it to the same name as the current .wab file: User Account.wab

In Outlook Express, click the Address Book icon to open, the replaced Address Book should appear.

Let us know if that works for you or not.

This link has more information on the Address Book for Outlook Express:

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My operating system is Windows XP and my email program is Outlook Express. It's always worked fine, until about two weeks ago, when I try to delete mail in my Inbox, they don't delete. When I click the "delete" button, it appears to mash down like it's supposed to, but nothing happens. I tried going to the "" site to install their IE6 Service Pack, but got the message "Setup has detected a newer version of Internet Explorer already installed on this computer. Setup cannot continue." Any ideas?

A:Outlook Express Inbox "delete" button broken

Welcome to TSG!

You could try going to your Control Panel > Add and Remove Programs Internet Explorer and use the "Repair" option there.

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Hello eddie,

I am just not able to access Windows Update - haven't been able to for ages. Have posted about it on the site before. I get a "done" message "but with errors on page" and then an error script. Anyway, re security fixes not being accepted because "IE6 need to be installed". I do have IE 6, as I said, and here is the version:


Thanks for any light you can throw on this matter.

A:Latest "critical" Security patches: ... Oct 10: Outlook Express


It says:

The fix for this issue was included in Windows XP Service Pack 1, and in Internet Explorer 6.0 Service Pack 1.

Now, you have IE6 SP1:

6.00.2800.1106 Internet Explorer 6 Service Pack 1 (Windows XP SP1);EN-US;q164539

So, it looks like you should have the update already. But, you should be able to check either via the Help again, or

To verify that the patch has been installed on the machine, open Internet Explorer, select Help, then select About Internet Explorer and confirm that Q328676 is listed in the Update Versions field. Alternatively, from Outlook Express select Help, then select About Outlook Express and confirm that the msoe.dll matches the version called out in Q328676.


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I am getting ready to install windows 98 again on my new system, and I'd rather not have to re-enter all my email addresses into the address book. Anyone know how to save this file? I've checked out several files marked "address book," but none of them seem to store my addresses.


Windows Haiku:
Your file is missing.
It may have been important.
But now it is gone.

A:how do I save "address book" file in Outlook Express

I am not postitive but i think they are saved in .WAB or .CVS files. With OE open you can go to files>export>address book and i think that it can be saved to a floppy. I tried it as a .cvs(comma separated values) and saved it to floppy which when opened looked like an Excel file. I tried the other option but had no option i could see to save it to a floppy and even though it said it was exported, i dont know where it went.

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Running Outlook Express 6.0 on Windows 2000 all latest service packs and updates for both. Also installed is Outlook 2003.

Outlook is used for Office e-mail and can not be removed.

OE6 is used for personal e-mail accounts and News group access which is required for job support.

I have 2 e-mail accounts set up in OE6 and the "Leave a copy on server" checkbox is supposed to be checked all the time for both accounts. On average about once a month the box becomes unchecked on one or both accounts. This is a problem because quite often I will read and delete e-mails thinking that the e-mails will be retrieveable at home from the server. When I find that the e-mails are not on the server I can look back at the office and find that "leave a copy on server" check box is unchecked. I am the only one with access to my machine and those accounts. Has any one heard of this before? I was unable to come up with anything on the MS support knowledge base. and don't think that I should be charged $ to report a bug to Microsoft through their tech support.

A:Outlook Express - randomly resets the "Leave a copy on Server" option

No one has any ideas of why this happens? Only 20 people even read this what gives?

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I use the "Outlook Express" for my email for years, no problem.
I had been using ISP for my email server and have my own email account set up, so far so good.
I had checked the box "delete from mail server after deleting from trash" and it works out just good. This is because, no need to log-on the mail server each time to clean up the read emails by hand, this way could release enough space for receiving email. Is because the ISP charge on over-quota space for emails, or just will block excess emails over the allowed space.
The problem started, when a friend told me could set the email folder away from the hard-drive C, I set it as per his suggestion. Then, the "auto-cleaning function" stopped performing.
I asked the ISP and was told because "Outlook Express" is designed by Mircosoft Inc. so they could not help.
Then, I set it back to the "defaulted folder", but the function could not be recovered.
This is quite annoying that I have to log-on the email server and clean up the emails daily by hand.

A:Outlook Express "Auto Delete" message problem in the mail server

This thread was posted on 3-Mar-2010, and were read by almost 100 visitors.
Is it really NOBODY could tell how to solve this problem ?
Then, this is really a big problem !

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This should be a basic question but I could not find the answer in Outlook Express Help. Using Outlook Express. When I send out a group email, is there a way to just have the name of the group in the "TO" box, for instance "Friends" At present, Outlook Express spells out each and every email address and this upsets some recipients.
Thank you.

A:Solved: Keep "TO" addresses private when sending a group email in Outlook Express

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Several times a day I get a message "Outlook Express. To free up disc space, Outlook Express can compact messages. This may take up to a few minutes" which is preceeded by 10 minutes of my PC being very slow. I have 50% disc space free (37GB out of 74). I run Windows 97. I have defragmented my disc several times. I have used RegCure regularly and it has made no difference. At other times, I try to start Outlook Express and a message comes up saying it is already running, followed a little while later by the above error message. Any ideas, please?

A:Outlook Express "To Free Up Disc Space"

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Hi guys I work for an ISP and embarrassingly I am really stumped with this one. I have a customer using Outlook Express every he try's to compose an email OE try's to force him to create a contact and its annoying him. Every time he clicks send it comes up "no matches found" he is using XP I did a google search but only found information regarding this issue related to 98 and 95 none of the resolutions applied to XP.

Sadly my XP machine is out of action at the moment and I cant tinker with it, your help is much appreciated.


After 4 years with no answer, I hope this helps someone else and saves the obligatory 1/2 hour searching dead posts with no helpful solution (in 2 minutes flat).

HERE'S HOW TO 'FIX' THE 'NO ADDRESS FOUND' ERROR: (1.) Open Address book and simply double click on the faulty contact entry. (2.) The 'Properties' window should pop up, now click on 'name' tab and add a dash after the 'last' name field entry. The 'display' field should reflect the additional dash after the name. (3.) Now click 'OK' to save changes then close the address book. (4.) Now create a new message and begin typing the contact name which should auto-fill the name showing a dash after name. Now it should work, BUT the extra dash may be seen by the recipient. TRY ADDING A DIFFERENT CHARACTER AFTER THE NAME IF DASH LOOKS FUNNY. GOOD LUCK ----dUCKBILL

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My Outlook Express opens and immediatly starts sending messages and won't recieve unless I hit stop and then click recieve. If I let it go on sending it takes forever then ends in error. I suppose that there must be a way to delete the outgoing message, whatever it may be, so Outlook won't keep trying to send it every time I open Outlook Express. If anyone can help me I'd appreciate it. My os is Windows xp home edition. Thanks, Mike.

A:Solved: Outlook Express won't stop "sending"

Hi urdmann

Welcome to Tech Support Guy Forums!

For Windows XP:
Enable: Hidden files and folders:
Open My Computer,
Tools > Folder Options > View tab,
under Hidden Files and Folders,
verify Show Hidden Files and Folders is selected.
uncheck Hide Extensions for known file types
Apply, OK, to save and close.


Start > Search > For Files or Folders
All Files and Folders
key in:
Look in: Local Drives
click the arrow for More Advanced Options
place a checkmark in:
Search System Folders
Search hidden files and folders
Search subfolders
Click Search
Locate the Outbox.dbx file and rename it Outbox.old
Or just delete the Outbox.dbx file, Outlook Express will create a fresh new one.

You can also configure Outlook Express to NOT Send/Receive at startup.
Tools > Options > General tab
Uncheck: Send and receive messages at startup
Apply, OK, to save and close.

Let us know what happens.

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Answer Match 85.26%

Hello tech helper(s),

Thank you in advance for your assistance. I am running XP on a vanilla PC, and have installed IE 7 and Outlook Express 6. I updated IE 7 just last night, to make sure that that is all in order.

All works except for one thing, and it's so frustrating! When I am in Outlook Express, with my Inbox populated by many messages, and I try to do a "Find Message" on that folder, all that happens is that I get a blank results window, regardless of what search criteria I select.

I searched the forum and found one relevant message from long ago, but the answer to that message is not helpful to me.

I've tried various antidotes. I could try to re-install Outlook Express, but doing so seems challenging. And I fear losing my Inbox messages altogether if I do that.

If you can give any advice, I'll appreciate that. In fact, I'm so desparate I'm willing to pay for some effective help.

Thank you,
Raymond Barglow
Berkeley, CA

A:Outlook Express 6 "Search Message" Fails

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Would like to know if anyone can tell me how backup the "Inbox" folder in Outlook Express/WinXP-HE? Tried everything, and obviously haven't tried something.

Thanks for your reply(ies)


A:backup "Inbox" folder -Outlook Express

In XP, all the OE mail foldders are stored as .dbx files. Do a file search for inbox.dbx. Mine is in
C:\Documents and Settings\[my name]\Application Data\Identities\{742DC712-BE9D-4EF7-BA65-C0041FC3121A}\Microsoft\Outlook Express\Inbox.dbx
Copy it somewhere - click on the copy to make sure it works.

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I messed up! Sometime back, I tried some stuff I shoulda left alone! It happened months ago, and I forget the details (yeah, I know, if I forget what I messed up, or how, then how can I ask for or expect any help!). Short version: MSIE v6, running under Windows XP home edition SP1 (yeah, yeah) no longer sees the existence of Outlook Express v6, which is still, indeed, fully installed on my puter. Trouble is, I can't go to Tools/Internet Options/Programs and choose OE as my default e-mail reader, which I've been using for years now, since MSIE doesn't know it's there!

I've tried removing and reinstalling OE, from the Control Panel. The "remove" option takes only a fraction of second and then ends. Hard for me to believe it's really removing anything. So if it didn't, then reinstalling won't do anything cuz the "install" process, starting from one of MS's online sources of the original program, would only detect that OE is still on my hard drive, and would stop immediately. Indeed, that's what seems to happen, when I try reinstalling OE after trying the "remove" option in Control Panel.

I haven't tried reinstalling MSIE v6. And I sure don't want to have to go all the way back to something like format c: and using Dell's CDs to start all over again!

NAV is certainly part of the problem. When I just try launching OE, I get a NAV-oriented message about trying to create an empty folder... Read more

A:MSIE no longer "sees" outlook express

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Answer Match 85.26%

I'm using Win XP Home and subscribe to Microsoft's automatic updates and kind of trust Bill's kids not to corrupt anything in the process.

So the other day after an update session (Service Pact 3 maybe? ) When I restarted the computer OE was totally unavailable, desktop icon gone, couldn't find in "Programs". So I am wondering what happened. I did run a "find" for .dbx files and all the OE file catagories I had before came up as still existing but I can't access them without the main program, at least with my limited knowledge.

Should I try to reinstall OE 6? And where do I find it? Or what. I have had this computer for 4 or 5 years and lots of mail is stored in the OE files. I have a secondary question, if I ever do recover my old OE can I transfer some of the files to Word or some other program that I want to archive instead of burdening OE with them.

I have accessed my current e-mails thru my ISP since the disappearnce of OE but would sure like to have the other archive files available again.

Any help is welcome, thanks


A:Solved: Outlook Express "uninstalled" itself after MS update

Hi NW Guy
Welcome to Tech Support Guy Forums!

Open the Run box, press the Windows Logo key and R.
Or use, Start > Run

Key in exactly:
"C:\Program Files\Outlook Express\msimn.exe"
Click: OK

Outlook Express should start.
To restore the shortcut for Outlook Express:
Control Panel > Add/Remove Programs > Add/Remove Window Components (Left side of the Control Panel)
In the Add/Remove Window Components window, scroll down to Outlook Express.
If Outlook Express is checked, uncheck it.
Click Next then click Finish

Click the Add/Remove Window Components again, this time, place a check mark for Outlook Express.
Click Next then click Finish

A shortcut should now be on the Start menu, it will probably be at the end of the Start menu. From that shortcut, you can send it to the Desktop as a shortcut and drag the second shortcut to the Quick Launch bar, if desired.
Let us know if that works for you or not.

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Answer Match 85.26%

I cannot clear the Sent Items folder - message box reads;
The sent items folder could not be cleaned up. There is not enough memory.
( File: Sent items.dbx.Error:0x8007000E )

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Answer Match 85.26%

David Einstein, San Francisco Chronicle "computer guru" has stated that when one "deletes" e-mail FROM the Deleted Items Folder, that instead of being finally deleted they go to a hidden subfolder. This is why, he states, periodically Outlook Express will put up a query-box asking whether one would like "old messages" to be compressed to save space. Einstein says that what actually is being asked, is for permission to delete, deleted items, finally and forever from the hidden deleted items folder.

That Einstein's statement is correct, is implied by the fact that un-intentionally deleted items, from the deleted items folder, can easily be restored. That "restore" comes, naturally, from the hidden subfolder. query is: What is the directory and file-name of that hidden subfolder?

A:Outlook Express "deleted items" subfolder

Hi there. Welcome aboard.

This isn't a hidden folder. It's called Deleted Items. If you can't see it, click on View on the top bar, then click layout. Make sure that Folder list is checked. Click apply then OK. You should now see the deleted items folder on the left.

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Answer Match 85.26%

Win XP Home Ed; Outlook Express 6.0. Have two identities. Yesterday one of the identities began to not allow moving unwanted messages to the Delete folder. Also could not move them to any other existing folder.

Each time try to delete or move or drag and drop get the following error message: "The selected message(s) could not be moved. An error has occurred."

Can delete emails by hitting the Shift-Delete keys but not desirable. Found that I can create a new folder and move or drag and drop to it and then delete the new folder but also not desirable.

Other identity functions normally.

Any ideas? TJThiel

A:Outlook Express "The selected messages could not be moved"

Sounds like the inbox may be getting corrupted.

Move the messages you want to keep into a folder that is not a subfolder of the Inbox just in case something goes wrong or you have to end up deleting the inbox file.

Then make sure hidden files and file extensions are showing (My Computer>Tools>Folder Options>View tab, check "Show hidden files and folders," uncheck "Hide extensions for known file types" and "Hide protected operating system files).

Then in Outlook Express in the identity having the problem, go to Tools>Options>Maintenance tab>Store Folder button. Once you know the exact location of the store folder that identity is using (there will be more than one with a long alphanumeric name so be sure you've got the exact name), close OE, navigate to it and delete the "folders.dbx" file. If that doesn't solve the problem, go back and delete the "inbox.dbx" file.

If you have to delete inbox.dbx, OE will open with a new, empty Inbox. Just move your saved messages back into it.

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Answer Match 85.26%

I use Internet Explorer 7 and Outlook Express 6 to access my MSN email account. At times, when opening Outllook Express, it will not automatically search for my new messages. It says I am offline & asks me if I want to be online. I have to click on "Send/Receive Messages" to activate my search for new messages. If I restart my computer and then click on Outlook Express, it will automatically search my Inbox immediately, everytime. I went into options and I have the box checked that says "Send and Receive Messages at Startup". It seems Outlook Express isn't recognizing that I am always online. Any suggestions?

A:Outlook express will not automaticly check "Inbox"

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Hello: I have this problem quite often when downloading my email through Outlook Express. It always occurs at the start of the day, never during the day, although I do “Send/Receive” dozens of times a day.

My email appears to download normally, but then I get this error message:
<<Message number 1 could not be retrieved. Account: '', Server: '', Protocol: POP3, Server Response: '-ERR Can't open the message file - it's gone!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800420CD>>>

Sometimes this message is followed by several more, beginning “Message number 2 could not be retrieved ...” and so on.

I know for sure of at least two recent emails which have been sent but which I’ve never received. Could this be why?

I have three questions:
1. What is this and can I fix it?
2. Can I stop it happening again?
3. Are the emails which couldn't be retrieved lost forever? Or is there any way I can read them, or at least find out who they came from, so I can ask for them to be re-sent?

(Actually, that’s about five questions, but what am I - a statistician?)

Many thanks for any help - what a great site this is.

A:Solved: Outlook Express "Message could not be retrieved"

14 more replies
Answer Match 84.42%

I have used Outlook Express for several years without any major complaints.

Now, however, for whatever reason, next to certain messages I find small "plus sign" boxes which allow me to expand and collapse conversations/threads, like in Newsgroups. For my e-mail set-up, I really don't care to have this function. I find it both disruptive and confusing. I liked it much better the way it was before when all my incoming messages appeared individually and precisely in chronological order. The way things are now, I often find it necessary to go back and click on "plus signs" to find new messages hidden underneath. In one thread I found a message which didn't even belong in that particular thread.

Using Outlook Express Tools I at least figured out how to automatically expand conversations rather than have them collapsed. I don't believe this solved my problem, though. I would like to get rid of the "plus signs" altogether.

Could someone please tell me how to return to the simpler set-up I once had?

Thank you very much.

A:Solved: Outlook Express: How do I get rid of "plus signs"?

Strange how these problems run in groups. Just recently there was one that sounds exactly like your problem. See if this helps.

OE->View->Current View. Untick Group messages by conversation
Should have Show all messages checked off.

Not really necessary to read the other thread but here it is anyway.


2 more replies
Answer Match 84.42%

I have recently changed ISP to and I have set up outlook express to recieve my emails. I have gone thru' the internet wizard and set up my account on the "servers" box as my incoming mail (POP3) as The default setting was "".

I then click on "apply" and I think fine & dandy. But no, within about an hour the default setting "" has reared its ugly head again and thus my emails dont come thru'. What can I do to rectify this? Is it an ISP problem? Is it a Dell Computer problem? Or is it a Windows XP problem?

A:outlook express "apply" button

16 more replies
Answer Match 84.42%

Hello Friends,

I use outlook express 6 for checking my emails.

I am not able to view any attachment sent to my email. Whenever I open a mail containing an attachment I get the following message

" OE removed access to the unsafe attachments in your mail: filename "

Though I am able to see the text in the message. But I am not getting the attachment file. All the emails having attachment show the same above message. I am attaching a screeshot of the error.

Please help me in rectifying the error.

Thank You
Rishi Ratta

A:Outlook Express 6 "Problem in Attachment"


Untick the option "Prevent any attachments from being opened or saved that might............" or words to that effect.

Can't be exact as I never use OE, but the option is enabled by default.

2 more replies
Answer Match 84.42%

Does anyone know what it means when messages in the Sent Mail folder in Outlook Express have a header line "This message is being Watched"? This appears in a beige bar above the "From" line in the email. All my emails prior to 12/2/01 show this message, and none after that date show it -- and of course the Microsoft help site provided absolutely no information.

A:Outlook Express "watched" message

From a newsgroup thread:

"From outlook express' help:

In both mail and news, you can watch a conversation that is of particular
interest you. A conversation is an original message and all its replies.

In your Inbox or newsgroup message list, select the conversation you wish to
watch, and on the Message menu, click Watch Conversation.
If your message list's Watch/Ignore column is turned on, the watch icon
will appear next to all the messages of a watched conversation.

You can customize the color of your watched messages to make them stand out
better. Click the Tools menu, and then click Options. On the Read tab, at
the end of the Highlight watched messages with the color line, select the
color you want, and then click OK."


3 more replies
Answer Match 84.42%

Outlook Express 6 on Windows XP Home SP 3 messages have a "From" header, and there my email address is displayed. Due to this, it often happens that my just sent emails come straight back to ME! Is there a way to remove this "From" header, or is it there by default?
Help please anyone?

A:Outlook Express "From" message header

Open OE
Click on "Tools"
Click on "Accounts"
Click on "Properties
Remove the Reply Address field (with your email addy in it)
Apply Ok

Test again

6 more replies
Answer Match 84.42%

Please help!

For the second time in recent months I have had a problem with lost messages. On Friday night when I attempted to shut down my PC, suddenly I received an onscreen message box indicating that my messages were being "compacted." I have Win XP Pro, Service Pack 2 and use Outlook Express.

Someone told me that Win XP Pro with SP 2 automaticallly gives a prompt after 100 closings of OE, asking if you want to compact your messages. The strange thing is that both times I've had this problem, I was never given a prompt. In other words, the compacting started on its own, which was completely unexpected. First I lost my Inbox messages; next, I lost my Sent Items. Is this normal? Is this an issue only with OE? If so, maybe I should change to another e-mail program.

In the past I used both Macallan and DBXtract in an attempt to retrieve my lost messages, but had not success with either program. Someone had given me instructions for these programs, but I had trouble following them. Still, I'm not sure if either of them would help retrieve my messages.

I'm wondering if what I'm experiencing is really "normal" or if it may perhaps be the result of a virus problem I had recently. I am totally confused by what is happening, and I have no clue yet as to how to either prevent or avoid it.

I would greatly appreciate hearing from anyone who might be able to help.

Thank you.

A:OE: Is "compacting" a problem only with Outlook Express?

7 more replies
Answer Match 84.42%

I get this message while out of town on my laptop:

The connection to the server has failed. Account: '', Server: '', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

I am able to receive, just not send. Any suggestions?

A:Outlook Express "Send" error

6 more replies
Answer Match 84.42%

I'm get this error ("msoe.dll could not be loaded") when I try to start it. Does anyone have an idea about why this would happen? The dll does exist in the dir.

A:Outlook Express error "msoe.dll could not be ..."

Have you recently made any changes to your software? This behavior generally manifests itself after upgrading/downgrading/changing IE, OE, or installing certain service packs. It can also occur if you remove the Windows Address Boox (which OE requires).

Provide some additional details and I can point you to the appropriate solution for your situation.


2 more replies
Answer Match 84.42%

Hello all,

Recently, I have noticed that for most messages received, there is a paperclip icon in the Inbox which would indicate that there is an attachment to the message.

When I open the message, there are no attachments.

All I have done recently is uninstall Nortons Internet Security and install AVG Free antivirus and Windows defender. I had also installed and uninstalled Zone Alarm and Ewido Antispyware before finishing up with my AVG and Defender configuration.

Any help or explanation as to why this is happening would be appreciated.



A:Outlook Express 6 - "Attachment" icon

click on tools, options, security tab...

uncheck the box marked "do not allow attachments to be saved or opened" blah blah blah.
click ok, and restart outlook express.

1 more replies
Answer Match 84.42%

All of a sudden in the last week or so, I can't attach "My Pictures" in Outlook Express. I get the resizing box and the email ready for me to enter a "send to" address, but there is no picture in the "attach" line. Can anyone help me?

A:Can't attach "My Pictures" in Outlook Express

8 more replies
Answer Match 84.42%

Can anyone please tell me how I can change the way the date is shown for messages received/sent. By this I mean I would like the the day/month/year to be shown, as it is now it is month/day/year and it is slightly confusing as I do not know why this has started happening. I have looked at the settings/options etc but cannot see a way to change it. Any help much appreciated, Dojo


The only way I know of, is to change your Regional settings in the Control Panel.

Click Start/Control Panel/Change to classic view/click Regional and Language and change to a format you want.

2 more replies
Answer Match 82.74%

So I've had to format and reinstall my Win XP Home SP3 a few times now, and each time the same thing happens with Outlook Express.

Before I formatted the first time, I went through and backed up all of my accounts and folders. After the format/reinstall I imported the accounts back into OE. I also use SpamPal for my spam filtering, so I redownloaded and installed that. However, when I click Send/Receive, the connection fails. The last time I had to do this, my e-mail failed for about a week before it would connect. I thought it was my Host (I have my own domain that I use for e-mail), but now I think it has something to do with a setting on my system.

SpamPal only deals with INcoming e-mails, and has no connection to OUTgoing. However, my connection fails with both. I have even tried going to my host Cpanel site and doing an automatic setup of OE for one of my accounts, and that still fails. Does anyone have any ideas as to what's going on?

The error message I'm getting is
The connection to the server has failed. Account: 'Name', Server: '', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

And Yes, the incoming server is supposed to be That's to direct it through SpamPal

A:Outlook Express not connecting after fresh install

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Answer Match 82.74%

I'm not ruling out the cause of this issue being malware of some sort, however, I have already tried those programs which are accessible to me with the aim of resolving this issue -- Avast! Free Antivirus, Malwarebytes' Anti-Malware (Premium), and Dr.Web CureIt!, including free Anti-rootkit programs by BitDefender, Kaspersky, Avast!, and Malwarebytes' itself -- only Malwarebytes', Avast!, and Dr.Web CureIt! seem to detect something on the computer, most of which are false positives, while others trivial (removed), yet did not seem to fix the issue.

This only started off with a rapid-clicking after every startup of the computer which can be fixed by simply pressing the "F5" key which refreshes the page. Only to randomly return again. I know it rapidly clicks when I hover over the cursor to the start menu and it suddenly close-opens the menu too fast enough for a man to click on it.

Eventually this has gotten worst by also affecting the "Enter" key which auto-presses itself by a lot sometimes whenever I am typing including now. If I am on a Word program, it auto-clicks the "Enter" key to a point that multiple lines are skipped until I refreshed the page by clicking on the "F5" key.

Moreover, I know either or both of the problems occur when the start menu suddenly pops up without me even clicking on it. The most annoying part of this problem is when it rapidly clicks on a certain program and causes it to run multiple instances of the ... Read more

A:Start-up and random rapid-clicking / "enter" key auto-pressing

This sounds like a hardware issue to me.

I'm going to assume you've tried swapping out the keyboard / mouse...
(or unplugging one, the other or both)

We recently had a similar issue where a user had a graphics tablet (and puck) attached to their machine. This decided to play up nastily with the mouse - do you have anything similar attached?

I would start off by removing all input devices, boot up the PC and see whether it happens, if not attach them back one by one until it starts again.
If you find it's a specific piece of hardware, I would update the drivers etc and see whether that improves things.
If not, I would just format and rebuild the machine myself as I don't have a lot of time for investigating too many root causes.
Perhaps someone else will have an idea before you resort to that...

5 more replies
Answer Match 82.74%

In Outlook Express, under Tools, there is a category "Synchronize All". Often times, I find it necessary to click on "Synchronize All" to get "all" of my Outlook Express e-mail. What comes down --sometimes-- in Outlook Express is not "all" of my e-mail. I know this because I am using Mailwasher Pro and it shows additional mail prior to downloading to Outlook Express. So I click on "Synchronize All" in Outlook Express and the balance of the mail appears. I have only one mail account. So I don'tunderstand. Perhaps someone in this forum can speak to this ... and clarify exactly what "Synchronize All" means.

Red Boy

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Answer Match 82.74%


I am having problems with outlook express 6, it is taking about 1 1/2-2 mins to execute. This seems to be connected to a problem I have with WinMX. Everything was woking fine with my system until one day when I tried to run Winmx i got an error message saying something like "Winmx has failed to execute please reinstall and if this problem persists check your computer for Viruses" on the same day Outlook decided to slow down. I was about to do a hard drive format and clean install anyway so after installing everything again Winmx and Outlook worked perfectly...but only once where after it went back to the same problem.I have since done a second format and it is definately only after i install Winmx that i get the problem. The version of winmx i have used has been different on each occasion.
Any ideas???? I dont want to have to live without either program but if i had to make a sacrifice i would keep Outlook.
So its over to you guys.

A:Outlook "Express" too sslooowww!!!!

Would you go to the site I posted a link to below and download and run the startup list 1.4 program..Paste the generarted text file from the program back here in a post so we can take a look at it.
Click Here

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Answer Match 82.74%

A friend is using OE with XP (Home) - SP3 installed. Also uses AVG.

She normally leaves her computer on continuously, but does periodically reboot it.

Recently, after being on for much of the day where she has used OE a time or two, OE will hang. Clicking on the shortcut or going to the program file and trying to open the application results in not activity. Checking the Task Manager shows that OE is not a running application.

Once in a while, a window appears saying, "An Unknown Error has occured".

The only way to resolve the problem so far is to reboot the computer, which is a bit aggrevating.

Any suggestions?

A:Outlook Express "hangs"

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Answer Match 82.74%

I recently started having a very strange problem w/my outlook express (v6). I have 2 identities and it is only affecting one of these identities, the other identity is problem-free.

Here is the problem:

When I send an email, the send/receive box that pops up tells me that i have an error ("Some errors occurred while processing the requested tasks, etc"). However, the area under the "errors" tab is blank. The message which I was trying to send then remains in the outbox. The message is then resent whenever Outlook sends/receives mail. I have to move the item from the Outbox to "Deleted Items" or "Drafts" to stop outlook from constantly resending the message. I cannot move the message to "sent items," if i try to do so it tells me that an error has occurred.

Does anyone have any idea why it would start doing this?

To make matters more confusing, the problem first started only w/messages that had attachments, then every message, and yesterday, 3 or 4 messages actually didn't have this problem ( i send dozens to hundreds of messages a day), but now it's happening to every message again.

Any suggestions would be greatly appreciated!

A:Outlook Express "Warnings"

Hi khakikupkake

Welcome to Tech Support Guy Forums!

Keep your Inbox empty!
Move messages you want to keep to folders of your own creation in Outlook Express.

Outlook Express is probably due for some maintenance.
Close all windows.
Open Outlook Express
File > Work Offline
Click on the Local Folders folder
File > Folder > Compact All Folders
Walk away from the computer until the process is complete.
Avoid starting this process if the possibility of a power outage is imminent such as a thunderstorm in progress.

Should the compaction process ever be interrupted, restart it before accessing any folders and allow it to finish.
Send yourself a Test message to see if there are still problems.

If the messages are still stuck in the Outbox:

Enable Show Hidden Files and folders

Open My Computer,
Tools > Folder Options > View tab,
under Hidden Files and Folders, verify Show Hidden Files and Folders is selected.
Remove the check mark for Hide Extensions for known file types.

Move any messages you want to save, out of the Outbox folders, check both Identities.
Close Outlook Express.


Start > Search > For Files or Folders > All files and folders,
In the field for: all or part of the file name
Key in:
Below that, click on More advanced options
in the field: Type of File, select (All Files and Folders)
place a checkmark in:
Search system folders
Search hidden files and folders
Sea... Read more

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Answer Match 82.74%

Hi. I'm new to this forum, and am hoping someone could help.

I have downgraded to XP from Vista and want to go back to using Outlook Express.

I was able to migrate my mail and contacts TO Windows Mail when I moved to a Vista PC, but now when I want to move back to XP, I have no idea how to get my mail and contact data back into Outlook Express...even if that means migrating to a third party platform like Thunderbird first (Windows mail on vista >> Thunderbird or other mail client >> Outlook Express on XP)

Any help would be greatly appreciated.


More replies
Answer Match 82.74%

Outlook Express v6 running under Win XP SP2.

Having clicked on File | Export | Messages , I get a message saying "This will export messages from Outlook Express to Microsoft Outlook or Microsoft Exchange".

I clicked on OK and that's it. Nothing.

If I click File | Export | Address Book , I am then invited to name a file to which the address book should be exported.

Can anyone explain what is happening with export messages?


A:Outlook Express "Export" does nothing

6 more replies
Answer Match 82.74%

I am trying to setup IE11 via group policy and have configured a start page and a Secondary home page.
However when IE11 is loaded, only the first home page tab appears, if I then click on the "Home" button in Internet Explorer, the Secondary page tab then appears.
How can I get both tabs to appear when IE starts?
I thought it might be the "Open only the first home page when Internet Explorer starts" option under Settings/Tabs that was causing the issue, but it's unchecked...
Does anyone know what else could be causing this?


More replies
Answer Match 82.32%

Hi everyone, I think I've got a fairly tricky problem here.
I just finished installing Windows 7 Pro (SP1 included) x64 on my laptop. Pretty much the first thing I did was go to check for updates. This was taking forever, and upon looking at the resource monitor, it appears that svchost (you can just which services
it's hosting) was hung at %50, or one CPU core. No HDD activity to speak of, just a process spinning its wheels.
I've tried multiple troubleshooting steps, from running the Update readiness tool (Which didn't find anything wrong), resetting windows update using multiple tools, running an SFC (which said the system was in perfect condition), and of course rebooting
several times in between.
Checking the CBS log file, there are many lines reading "Failed to internally open package. [HRESULT = 0x800F0805 - CBS_E_INVALID_PACKAGE]". Windows Update appears to soldier on past that however, where it apparently reads out its last cached package
(successfully it would seem) then stop dead. When I net stop wuauserv, the log seems to mention TrustedInstaller a few times, then that's about all the interesting information I can gather.
The WindowsUpdate.log file is not terribly helpful either; just before the hang it says "PT: Synchronizing extended update info", then it lists off a ServiceId and Server URL. Nothing after that!
Any help would be greatly appreciated!

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Answer Match 82.32%

What is with this clicking noise when I press my 2009 Windows Vista Home Premium and there is no graphics or the Windows colors do not swirl around and the Windows login prompt does not activate?
Why did it used to click after I pressed the start button for about 3 or 4 seconds, then buzz for about 3 seconds and
then the Windows colors start to swirl around and the login prompt shows up?
I bought it refurbished on 2012/01/17 at Phoenix Computer in Rockville, Maryland 20852.
How long do I have to wait for answer or solution to this problem with my Vista 2009?

A:Pressing the any of the 12 "F" keys does not start/boot up my Vista !

I think that the first statement in your post is a very good lead as to your problem. Clicking sound very often is an indication of a failing or failed hard drive. Hopefully your stuff is already backed up..

1 more replies
Answer Match 82.32%

this problem is intermittant and might be something that just goes away.

after full virus/trojan scans,i still have this unusual problem that occurs intermittancely.

when i press the shift key,my computer freezes or goes to a blue screen,either way ,i have to reboot by the opower switch(alt-contorl-del-doesnt work

A:pressing "shift" key ending in black screen...

Sounds like a conflict with some type of program that relies on a keyboard hook. Look for any mulimedia keyboard software, spellcheck software, macro software, or keylogger that may be running. If nothing else, go here download startuplist and post the results and we can tell you what can be removed without problems.

2 more replies
Answer Match 82.32%


Today I was sick and tired of Firefox 3.6 because it kept having mini freezes every few minutes and reinstalling it didn't fix it so I decided to try Opera which I didn't like for missing out a couple of features I can't live without, removed that and tried Chrome which reminded me of the reason why I stopped using it a couple of years ago (lack of certain features I also can't live without).. ended up removing it and getting FF 5.0.1 which I didn't want to do because of the blurry font issue (which gets fixed by disabling HWA in firefox but I didn't wanna do that before) ..

Anyway after that I installed some windows updates that kept nagging me for weeks, I restarted and went on the web to customize the new FF ..

So all of the sudden, everytime I press any key on my keyboard, anywhere even on the desktop .. I get the prompt attached below.. (it keeps asking to open "url.dll")

Tried running CClean to fix registry, remove unwanted files etc, restarting explorer, restarting windows .. but nothing fixed it ..

Any ideas? its driving me crazy right now.....

Edit: I decided to swap the keyboard I had which was connected with a USB cable with a standard ps2 old keyboard I had and restarted, the problem didn't occur since then, I then reblugged the USB keyboard and tested it and the problem returned with it, I tried different USB ports but the result was the same, I guess it has to do with the keyboard then.. Hopefully it finally died after serving me for 3 ye... Read more

A:Pressing any keyboard button = url.dll "open with prompt"

It sounds like the keyboard driver has gotten corrupted. Try uninstalling and reinstalling keyboard. Have you tried updating the driver and firmware for the usb keyboard in question? Next I would check system for any malware, spyware. Sometimes these bugs can get in and dork up peripherals such as keyboard, mice and printers.

2 more replies
Answer Match 82.32%

Hey guys.
I'm new, So i'm not sure if this would go under general, or if it's even a windows 8 problem in the first place.
But anyway, here's what's been happening.
I currently have a Windows 8 64-bit Dell Inspiron 15, 3000 Series.
Every time I press the power button when the computer is on, It goes to sleep instead of turning off.
So, I hit (windows key)+x and I click control panel.
I search up "power" and click "Change what the Power buttons do.
I change "sleep" to "shut down" for "pressing the power button".
I then click Save changes.
And it works. At least, for a few days.
I just changed it to shut down yesterday, and today it's already been reset to sleep.
This in't anything really something so big that I can't use the computer anymore, but it's pretty annoying having to reset the settings every few days.

Any help on what is causing this or how to fix this would be much appreciated.

A:"Pressing the Power button" defaulting to sleep

If you're using the power button to shut down your computer, that's a HUGE Operational ERROR.
Don't do that!

Use the correct "Shutdown" procedure or you can really screw things up in the PC's registry.
The registry resided in RAM when you're running your PC and is only saved back to the hard drive when the PC does a proper shutdown.
If the PC is crashed after you make setting changes, all those settings will be lost. That may even be the cause of your problem.

I understand, that if you're NOT using the Classic Shell, doing a correct Shutdown can be a
real pain in the *ss! Regardless of the OS I'm using (and right now I AM using Windows 8.1 Pro)
I always use a desktop or Taskbar shortcut to the Windows Shutdown.exe program.

Just create a desktop Shortcut with the following syntax.
%windir%\System32\shutdown.exe /s /t 1

You might want to just copy and paste the blue line into a desktop shortcut, because
every space is important.
I use that same shortcut on Windows 7, 8.1 and 10. My current desktop PC, (homebrew with an SSD)
will shut down in just five seconds when I use my Quick Shutdown shortcut, as shown above.

As to why your settings keep changing, I have only one CLUE, and I mentioned that above.
I have five laptops and none of them ever do that.
So if it can't be fixed, at least now you have a way around it. Eh?

Good Luck, and Happy Holidays!

1 more replies
Answer Match 82.32%

I emailed myself an essay, and instead of saving the file, i just pressed "open". Now after a couple hours of editing I can't find the file anywhere on my computer. Is this file gone forever, or is there still a chance of finding it?

A:Pressing "open" instead of save on an email attachment

What email service do you use? This is the reason it is wise to save a project every few minutes when you are working on it.... Saves a lot of grief...

3 more replies
Answer Match 81.48%

Hey everyone,

I am having a problem with a Windows XP machine I have. One time I tried starting it up, and I randomly get this error message:

Windows could not start because the following file is missing or corrupt:
<Windows root>\system32\hal.dll.
Please re-install a copy of the above file.

Well, I looked it up on Google and found a solution at So I go ahead and follow that process.

So all the drivers load up and I am asked if I want to Continue (press Enter), Windows Recovery (press R), or Quit (press F3).

I want to get into the Windows Recovery Console, so I press "R". Nothing happens. Then I try pressing Enter. Nothing happens. Then, just for kicks, I try pressing F3. Still nothing.

I have tried multiple keyboards! It's not like the keyboard is off either. The "Num Lock" greenlight is still lit, and if I press a key it still makes "beep" sound.

Any ideas? This is really bugging me!

A:hal.dll Missing, Pressing "R" in Recovery Console Does Nothing?!

Is it a USB keyboard or a PS/2 keyboard (a round plug)?

2 more replies
Answer Match 81.48%

I emailed myself an essay, and instead of saving the file, i just pressed "open". Now after a couple hours of editing I can't find the file anywhere on my computer. Is this file gone forever, or is there still a chance of finding it?

A:Pressing "Open" instead of Save - where does the file go?

Did you access your email from the web (example: yahoo mail), if so, those attachments will be stored in the internet temporary folder, if you're using Internet Explorer, click tools > internet options > (under temporary internet files) click settings > view files, then you should be taken to a folder, usualy (C:\Documents and Settings\<your user name>\Local Settings\Temporary Internet Files) , try looking over there.
Note: The files will still be there unless you have cleared your internet cache.

3 more replies
Answer Match 80.64%

Outlook 2003:I'm a massive fan of outlooks Search folders, I receive in excess of 400 emails per day, of which approximately 250 need my attention, even if to reply back and give someone an answer.

A problem I find is that I am so busy with my emails, I often need to clean out my inbox. I do this by setting up basic search folders such as "all emails from my team which are in my inbox only" or "any email sent to me which was part of a distribution list in my inbox only" etc...

This is great for filtering my mail and I would like to create a rule as such:

"All mail within my inbox which has been either replied to forwarded by myself".

I can't seem to find any options and I'm hoping an Outlook guru can help

If you don't know the answer, can you try googling it for me to see if you can find anything, loads of heads are better one...

Thanks in advance

A:Outlook 2003 - Search Folder: viewing "replyed to" & "Forwarded" mail

52 views and no replys? - come on guys I thought this stuff was easy for you lot

1 more replies
Answer Match 80.22%

Everytime when I want to search for an e-mail in my Outlook 2010, it will load the "Preparing to Install" box and go ahead to install. Any idea how I can fix this, besides uninstalling and installing back Office?

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Answer Match 80.22%


I'm hoping someone can help me. I'm using Outlook 2003. I'm designing a new Contacts screen, which better suits the needs of my business.

I have been able to figure out how to everything except for this:

How to I design the "date" and "dollar amount" field values to default to blank/empty instead of defaulting to the word "None" in the case of the "date" field and "$0.00" in the case of the "dollar amount" field?

Any help or direction would be greatly appreciated!

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Answer Match 79.8%

In Windows XP, fully updated, I have several folders full of mp3's and want to see the bit rate and duration. I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

But all the figures in the "Duration" column appear to be in "hours" and "minutes", so I see "00:04" or "00:03", but what I want is "minutes" and "seconds".

Any thoughts as to how to change this?

A:Solved: Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

16 more replies
Answer Match 79.8%

I was wondering if there was *some* way to launch Modern apps with the "Microsoft Mouse And Keyboard Center", or whether there's a Modern version of "Microsoft Mouse And Keyboard Center" in the works.

Is there some sort of command or something that can be put into the "Open a program, webpage, or file" field?

If nothing else, is there a program that can be launched that can automatically launch a metro app?


A:Launching Modern apps with "Microsoft Mouse And Keyboard Center"....

I was wondering if there was *some* way to launch Modern apps with the "Microsoft Mouse And Keyboard Center"

The only method that I have seen is using macros.  E.g. find the minimal, most reliable method of using the Start Screen to do whatever it is that you want to do via the keyboard, then express that sequence by a macro and assign it to an "unused"
function key.

Robert Aldwinckle

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Answer Match 79.8%

I am getting problem whenever I?m trying to send Email using Microsoft outlook express 2007. I am getting this error message ?Your server has unexpectedly terminated the connection. Error Number: 0x800CCC0F? please help me in resolving this error.

A:Why is this error coming "Error Number: 0x800CCC0F" in Microsoft Outlook Express continuously?

Possible causes for this include server problems, network problems, or a long period of inactivity. I assume that you?ve ruled these out.

The problem may also occur if you have an antivirus e-mail protection utility enabled, which checks the mail as it comes in from your Post Office Protocol (POP) server. To test this, disable the antivirus e-mail protection utility as well as the Windows Firewall.

Another likely cause is that there is a message that is either too large or corrupt in some manner. Logon to your servers Webmail site and delete the offending message there.

For more advice, look here:

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Answer Match 79.8%

Here's the problem:

I want to create a new folder for old email I've already sent.
The problem is new folders (even if they are sub-folders in the "sent" box) do not show the "To" header, they take on the characteristics of the "in" box and show the "From" header.

Anyone know how to create a new folder that responds like the "sent" box?

And one last question while we're at it.
I have recently moved to XP after years of Windows 98 and ME (that's why I want to separate the old email I sent from the new stuff).
In ME the Outlook Express folders were in something called "application data" buried somewhere deep in the operating system, where is it in XP?

A:Outlook Express "sent" box

Right click on any of those (from, subject, received, etc) - then choose columns. There you can have any items you want showing.

As to XP and DBX files....they are hidden. Go to Folder Options->View and click Show all files. Folder Options can be found in Start->Settings or Windows Explorer.


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Answer Match 79.8%

Hi, I just got an Asus R510DP-FH11 laptop ( - ASUS R510DP-FH11 AMD A-Series A10-5750M (2.50GHz) 8GB Memory 750GB HDD 15.6" Notebook Windows 8 (64 bit)) and, after installing a bunch of updates, got Windows 8.1.

Last night I started getting a strange issue, and I can't find anything about it on google. When I bring up the start menu, scroll down to the apps menu, and move the mouse at all, it instantly brings me to the desktop where "Asus Installation Wizard" will launch and then immediately tell me that I don't have the supported hardware (even though the Asus Live Update program tells me everything is fine and up to date). I can close it, but it just happens again and again when I visit the apps menu, and ONLY when I visit the apps menu. It doesn't happen on startup or any other time.
Nevermind what the actual program is doing, I can't seem to find out how to stop it from launching. I cannot do anything in the apps menu because of this.
Hopefully someone can shed some light on this.

A:"Asus Installation Wizard" keeps launching from apps menu

Let's have a look at the setup. Here's how to show us:

Blue Screen of Death (BSOD) Posting Instructions

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Answer Match 79.8%

I've been having a strange issue lately and i'm not too sure where it has come from. Everytime my computer starts up my desktop icons and taskbar doesn't work. I have to hit ctrl + alt + del and then hit cancel in order to unfreeze them.

Everytime i try to launch a website like youtube or any site that has media players, i get a "rundll32 has stopped working" at the website's launch. Then when i try to open the videos on the websites, the "Play" icon is off to the side where it normally isnt, and i cannot play the videos.

Basically my browers have been super glitchy after this. An example is when using google chrome whenever i hit the "previous page" button, it opens another tab instead, and when i click on that tab it closes it. Anytime I try to click another tab it just closes it. This also has a strange effect on my VLC player, none of the buttons work, i have to right click and use the buttons that way. I've never seen anything like it before.

A:"rundll32 has stopped working" Upon launching websites like youtube

Hello ripabbott and welcome to Seven Forums.

The first thing I'd do is run a full scan with your antivirus/antispyware of choice. Then I'd follow up with a couple of free on-demand scanners that have a good track record of finding things that others miss. One is Malwarebytes and the other is HitmanPro.

It's also possible that you might have some damaged or corrupt system files. Try running a System File Checker scan from an elevated command prompt (option two, this tutorial.) If any problems are found, run the scan three times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

Please post back if this helped or not.

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Answer Match 79.38%

When I try to install this demo, I get this error a few seconds after launching the setup:
"Error occurred while launching the setup, Remote procedure call failed"
Help would be appreciated, Thanks in advance.

A:"Error occurred while launching the setup, Remote procedure call failed"

what is this demo of?

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Answer Match 79.38%

Hope this query is in the right section -tried to use my LDS 1881 England Census CDs last night - but having problems with the Viewer.

I have V4 which up to now has worked perfectly - tried to re-install it
and I keep getting "Failed to extract file "Dll_ini" from binary table"
error message.

BUT no problems on my laptap which has the Viewer installed from the
same CD.

Have had a few problems with computer of late - it was in the workshop
3 weeks ago because of some corrupt Windows files - could that be the

Grateful for any advice, suggestions as to what to do!

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Answer Match 79.38%

Recently upgraded to Windows 8, "as upgrade". Errors occured when trying to launch game after install. Deleted game files and completely reinstalled SC2 HOTS and coming up with same exact errors. Reinstalled Video Drivers, tried adjusting paging file. "Ran fixer for game files". Out of ideas...
Here are some files that may help:
Dxdiag : pastebin - dxdiag - post number 2312176
MSInfo32 : pastebin - msinfo32 - post number 2312177
SC2ERROR1 : pastebin - SC2ERROR1 - post number 2312178
SC2ERROR2 : pastebin - SC2ERROR2 - post number 2312180
Any help would be great

A:Recently "upgraded" to windows 8. Error launching SC2.

Did a bit of "research", is ".NET 3.5 framework" enabled in "Windows Features"? You can check by going to control panel, programs and under program and features you should see "Turn Windows features on or off". Click that and see if the check box is ticked for ".NET 3.5 framework".

I remember this being a huge issue for me when I tried installing various things because I couldn't enable or install .NET 3.5 framework.

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