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reformatting a dell laptop?

Q: reformatting a dell laptop?

I have the software I just want to reformat the hardrive , how?


A: reformatting a dell laptop?

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Answer Match 63.84%

Dell Inspiron 1501 with windows XP. I work with computers this shouldn't be as difficult as it's being. Only have one cd with the name "drivers & utilities ; For Reinstalling Dell Inspiron Computer Software" which has been useless it just tries to give me info. The normal 'cntrl+F11' won't boot recovery from the dell splash on boot up. I reformatted a while ago but messed up and want to start fresh. I fear the piece including recovery on the partition was deleted. Any help would be greatly appreciated. I apologize for the run on sentence, I'm on my iPhone, as well as failure to introduce myself to the community. I will come back and help others the best I can. I feel like this problem is small and tedious so I come to you guys looking for a quick answer. Beggars can't be choosers, but at 2am you guys can help, and I'm willing to reply quickly. Like I said any help will not go unnoticed. Thanks!

A:Reformatting dell Inspiron 1501 laptop $quick responses

I apologize for the double post, I would like to offer indulgences to anyone that can help me ASAP. Google is surprisingly not helping yet, it's a race between the both of you. Please excuse the fact that I'm new to the community, but I am not someone just looking for help, I feel like receiving help, especially with this problem, should result in me helping 10 others. I will do the best I can and give anything reasonable. This problem should be extremely tedious and I hope you understand my frustration. I thank you even if you cannot help, the fact that you read this still means something. Looking for a quick fix, once again apologies for the rush I've been pressed on time. Thanks a million!!

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Answer Match 57.54%

Dell Latitude - XPsp3

This is a problem with the built in mouse pad. I left click something like the desktop and the options menu comes up as though it was a right click. It's not a software setting, as I've checked them all, and I've reinstalled XP.

The only (temporary) fix I can apply is to plug in a usb mouse. Then the touchpad mouse will act appropriately. But it reverts back to this issue upon reboot.

Should I update the BIOS?


A:Dell laptop - left click works as right click, even after reformatting

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Answer Match 51.66%

Hi, my problem is that after reformatting the Dell computer Windows XP, the fps seems to be as if it was 5 the whole time. It wasn't smooth at all and some of the drivers didn't work.

Drivers that didn't work: r126542, and r119714.

I was wondering if there was any way to fix it. Thanks.

A:Reformatting Dell XP

Sorry problem fixed. Dell wasn't letting me download any of the drivers, it seems. Please delete ^^ Thanks.

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Answer Match 51.66%

I have an old Dell Dimension that I am in the process of fixing up. It has a pirated copy of Windows Vista on it now, but I want to put a legit copy of the Windows XP Home that came with the computer. Could I do this by ordering this CD: Microsoft Windows XP Home Restore CD for Dell Computers - R2490 and then using the product key that is labeled on top of the computer? Thanks!

A:Reformatting a Dell

An Dell OEM copy of Windows XP does not need a product key to be entered while installing Windows. I would also look up the model and download all drivers Chipset, Video, Audio, Network Adapter if they are available at the Dell website. Then install them install those drivers after installing Windows.

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Answer Match 51.66%

I'm trying to reformat my Dell Dimension that I bought earlier this year (in April). It's been acting up so I took it in for a tune up and a new power supply installed and the guy called me back and said that after he installed the power supply he tried to run a disk cleanup and it started into a startup loop. I said it's okay I'll just reformat, so when I got home I put in my disk and started up the boot menu and told it to install windows. The problem is, I can't run .exes (7zip .exe to be specific, among a few others).

Basically my question is this: is there more to reformatting than just booting from Dell's Vista Home Premium disc? I don't seem to be doing it right...

A:Reformatting a Dell

Try posting on the Dell forum on the Dell website. Might get a response there.


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Answer Match 50.82%

Have a Dell 410 XPS with vista that I would like to reformat. What is the proper procedure for reformatting both the C and D drives. My reinstallation disk has more options than the reinstalation disks that came with my old Compaq(it had 2 cds and no otions). The manual that came with my computer is rather vague about this. I know this can be a long drawn out affair, and have backed up all my info and would like to clean my computer out and bring it back to like it was the day I got it. Yes I do have some major issues with my computer that requires me to reformat, mostly caused by me.
thanks mike

A:Reformatting A Dell 410 Computer

I did a Dell today that used F8 to access the recovery partition. That should be the quickest way to reformat your Dell and will leave the recovery partition intact (along with the Tools partition if you have one).

If you'd like to get rid of all partitions, then you'll have to delete the partitions and create one partition to hold everything. Then you can install Vista with the Operating System, Drivers, and Utilities disks that came with your Dell.

Personally, I'd go with the first option above - it's quicker and you won't have to install all the drivers and applications.

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Answer Match 50.82%

I have a Dell XPS 410. I have never reformatted an OEM-type machine like a Dell before. how does the "restore" partition on the hard drive factor in? Would I be best served to simply wipe the whole drive and go from CD? OR does Dell typically limit one's abilities in this regard? I'm not sure what all was actually included on the disc, and I don't want to have to end up buying a full retail version of Vista if I mess it up somehow.

ps, I have an external hard drive on which I have downloaded the latest Video drivers and such, if this will help me at all....

A:reformatting a Dell Xps with Vista

no this is a new dell laptop and came with windows vista.

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Answer Match 50.82%

I am trying to reformat an older dell dimension 4100
and reinstall XP on it.
Its slow, has alot of junk on it and I want to get it fresh for the school year. Kids use it for word, dictionary, homework searching ect.

It has XP on it now, and service pack 1,2 and 3

If I put in my xp disk, it will tell me the disk is the older xp (before all the service packs) and it cannot install it.
it will get me to the point of seeing what the partitions are ect but I cannot delete or reformat them since the set up files have installed some files.

I want to get to "real" dos and reformat it.
I want to boot to my windows 98 floppy and reformat from there but pressing f12 to change the boot order does not function.

So Im stuck as to what to do.
Is there any other tricks to acess the bios or boot order?

A:Reformatting older Dell

Boot from the XP CD, don't try to install when Windows is already running. You may have to go into Setup/BIOS to change the boot order if F12 won't let you select the CD/DVD-ROM.

Then you can delete/re-create the partitions, and install.

Note that some Dell's that shipped with 2 optical drives will only boot from one of them, usually the top one.

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Answer Match 50.82%

Apparently I have a bad virus and I need to reformat my laptop. It came from Dell so I don't have a CD for it but I do have a Win7 CD I used for my desktop computer. I am unsure if I can use said CD for the laptop because of registration garbage and I wanted to find out and possibly get advise on the best way to go about doing the reformat before I wiped it clean.

A:Help reformatting Dell Alienware

If you have the Dell System restore ( not all Dells do ) you can use that and you will not need a install CD

Dell - Technical Support

If not, You can get a reinstallation guide specific to your Dell here ( You will have to change the operating system to match yours.

You can request a replacement instalation cd here:

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Answer Match 50.82%

I'm reformatting my sister's computer after she received a virus that screwed her computer up. She has a Dell Inspiron E1405, and when I went to reformat, I was surprised to see this:

My question is this: Why is it partitioned this way? Is it ok to delete all of the partitions and reformat with just one drive? When I went to her My Computer, there was only one drive, it didn't show up like the screen was showing.

A:Odd Dell Partitioning when Reformatting

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Answer Match 50.82%

Hey BC!
My mom wants to give away her old Dell 4600 to my sister. It came with a reformatting CD (in the color of maroon), as well as a couple of blue driver discs.
Sadly, when the reformat CD is put in, it spends a good five minutes loading various drivers, and then so generously provides me with this error:
"Setup cannot load the keyboard layout file KBDUS.DLL. Setup cannot continue. Shut down or restart your computer."

And then, the keyboard starts working until the computer is forced to be shut down by holding down the power button and turned back on again.
Help would be greatly appreciated!

A:Reformatting Dell 4600

Hi .These CDs you speak of...are these Dell CDs? Is there any writing on the one you are attempting to use?What exactly do you want to do?LouisFWIW: The only examples of this I see documented...occur with Win 2K.

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Answer Match 50.82%

Hello BC people,
It looks like I have an Adobe virus that's sticking pretty good. Already tried getting rid of it with TDS Killer and MBAM, tried a system restore to an earlier date, none of these have worked. Spent waaaaay too much time just over a year ago trying to disolve a virus so not interested in going through anything of that nature. I like the idea of reformatting and starting fresh. All my files are backed up and I tried reformatting by holding the Ctrl+F11 on the Dell start-up window and releassing the keys before the window was finished loading and that's not working. This is how I reformatted last time but this virus is of course, stronger and worse than last years models ;). I then tried reformatting using the reinstallation DVD, Windows XP, media center addition 2005 that came with the PC and that starts to go, but 5 or 10 minutes after I start the installation I end up back on my existing desktop. A couple times it had actually stated that the installation had completed but it really hadn't. Looking for a solution, the quicker the better and less painless.
PS Service pack 2 if it matters

A:Need assistance reformatting my Dell XPS Gen 5

If you have the Dell disc's it formats that should give you a clean install.  If you do not have the disc's they are readily available on Ebay just get the ones for your model.

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Answer Match 50.4%

I own an older dell inspiron 530 desktop pc,running windows xp home sp3,manufactured in 08,i use it for work.It has no custom parts or modifications.I somehow was given a virus called pc optimizer,it wouldnt allow me to do anything without agreeing to purchase the software.I did not.I then called dell or iyogi,what a joke,they wanted 149.00 to walk me thru recovery with my own windows recovery disc.I hung up.I noticed inside the tower where the power plugs into the hard drive,theres a second plug just like it not being used.I could not use help/support,because the computer said the files were missing.I could not find a way to reformat,or restore,as it would not recognize the cd in f12 boot mode.Then I decided to take a chance and switch out thos plugs on the back of the hard drive and turned it back on and boom,im at the format screen.Reformated drive c and reinstalled windows and my drivers.My question is,at what point do I switch the plugs on the hard drive back?And I believe this is a sneaky dell money maker.And why couldnt I find this info online?Has nobody ever encountered this before?Thanks jerry

A:dell inspiron 530 reformatting with installation cd

Older HDD's may have the older Molex power plug to the far right as well as a SATA power plug, next to the SATA Data port. Either way, it shouldn't stop you from reformatting the drive and would have nothing to do with allowing you to boot the CD rom drive. You can move the power plug at any time.

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Answer Match 50.4%

Hey all, I performed search using above keywords but I need to recap; I ordred an 80 GB harddrive. What arrived is a drive C: having about 57 GB and the rest is a recovery D: drive. I want to delete the partition and start with an uncluttered C: drive only (no partitions). I have the XP disc from Dell and all the other discs shipped from Dell. Question 1: Do I have all that is required to format? Question 2: It is my understanding that I would boot from the XP disc and it's self explanitory about removing the partition and reformatting, true?
I am a bit gun shy since I've only had the laptop about 48 hours.

A:Reformatting my Dell Insiron 1505

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Answer Match 50.4%

I have this old Dell laptop (5 yrs. old) and recently my son accidentally clicked some ad and now we have tons of virus's with lots of pop-ups. I first tried getting rid of the virus's but can't get them all. So, I want to reinstall xp and start over. I found the original xp cd that came with the laptop. After first uninstalling almost everything from the "add or remove programs" feature I had it pretty much stripped down. It even went into safe mode.
BUT, when I slipped in the xp cd and clicked install xp, an error message appeared and said I already had a newer version of xp on the computer and I could not install this version. I took off all the service pack 2 and 3 stuff and thought that would do it, but it still won't let me install.

Is there a way around this?

A:Having trouble reformatting old Dell with windows xp

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Answer Match 50.4%

I reformatted my friends computer after receiving BSOD with error code stop 0x032.
His computer is a Dell Dimension 3000.
Everything is working except the sound. The speaker has disappeared from the tray, when I go into control panel it shows no device connected.
I have downloaded every driver I can think of. I have been told it might need a new sound card, but the sound card was working fine before the BSOD.

This is one of the most annoying things I have ever tried to sort out and any help would be much appreciated.


A:No sound after reformatting dell desktop

Hello redto123

Here is the download page for all your drivers.
Please check that the details at the top are correct

Dell drivers should be installed in a particular order.
Please see here


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Answer Match 50.4%

Hi all,

I'm hoping to get a helping hand. I've recently had to reformat my laptop which is a Dell Inspiron 5150. I used OS Reinstallation CD. I got to the part with the partition and when trying to delete it, I get a message stating that I cannot delete the partition because some files are on it that are necessary for the reinstallation.

So, I just kept going, and reformatted the hard drive. There is said that information on the computer may be lost, which is what I want. Anyway, after the reformat and reinstallation all of the icons are gone from my desktop that I added after the purchase of the laptop. However, after viewing my C: drive, everything is still there.

I need to somehow completely wipe out everything on the laptop and reinstall. I imagine it has to do with me not being able to delete the partition. Can someone advise if maybe there is something I have to do before that?


A:Trouble Reformatting My Dell With Window's Xp

The Partition you can't delete is the recovery partition is has re-installation files you need to re-install your operating system with the restore CD. If you do manage to delete this partition your recovery cd's may not work. When you reinstalled windows the system recovery cd's restore the computer back to the way it came from the manufacture. All the software you installed needs to be reinstalled.

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Answer Match 50.4%

Hi i have a HELL (yes i did it on purpose) dimension e310 and im trying to reformat it...

i popped the windows media center reinstallation disk in the drive...and tried to boot to the cdrom...but it wont boot to the i thought the cd-rom was messed took my cd-rom drive from another computer that i kno is working...but still no luck...any suggestions?

A:DELL E310 Reformatting support...

its also saying "selected boot device not available"

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Answer Match 50.4%

I'm trying to solve a sound problem on someone else's computer, and it's driving me insane.

Symptoms: No sound playback in Windows at all. The problem started out of nowhere, no one has any idea how it happened. It's an integrated sound card, and I'd have chalked it up to a dead sound card if it weren't for the fact that the audio still works on Dell's diagnostics tool accessed during boot-up. Integrated sound is enabled in BIOS. The sound device is recognized by Windows and shows up in Device Manager, but doesn't report any problems at all, it just won't play sound at all.
Almost forgot to mention: Sigmatel HD audio, and yes, Microsoft UAA bus driver is installed too. Windows XP SP3.

Things I've tried: Uninstalling and reinstalling all manner of drivers. Updated bios, reinstalled chipset drivers, reinstalled sound drivers about a hundred times. Thinking it was a driver conflict beyond my reckoning, I backed up all data and did a factory reformat. Still no sound.

So, it can't be a dead card, since it plays the test song just fine in Dell diagnostics outside of Windows. But if a complete reformat can't fix this problem, what possibly could?

A:No sound on Dell Dimension even after reformatting

1. re: hearing sound from Dell;s diagnostic vs hearing "sound"
Your computer can create mono-tonic tones without needing a sound card or audio drivers and codecs. I'm going to guess if you run the Beepex tool in Windows you'll still hear simple tones (just not audio files)

2. Check Problem Devices report

Make sure all your devices are connected and powered on
Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
Click Problem Devices. Anything appear?
If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
3. Generate and attach a DirectX report

click Start->Run, enter dxdiag
Notice progress in lower left window corner
When done, click Save Information button and save to your Desktop
In TechSpot, use the paper clip icon to attach the report. (If you don't see icon you may need to first click Go Advanced)
4. click Start->Run, enter services.msc. Scroll to Windows Audio. Verify Status=Started and StartupType=Automatic

/* edit */
I should clarify: The computer can play monotonic tones directly to an internal speakers - which, ummmm... no pun intended "sounds" like applies to your case

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Answer Match 49.98%

Hi, I am trying to reformat a Dell Dimension on Windows XP Home, and have never had a problem like this, don't know what I am missing, the machine was purchased with XP home on it, and there is a reinstall disk. When you do the reformatt when it comes back up and runs through the process it does not ask for the product key? It reformats and when machine is supposedly all set up and ready to go half the information such as ethernet card, audio drivers etc is not there. If you are doing a complete reinstall should it not ask for the product key??? This really has me puzzled, I have reformatted 3 times, and am not coming up with the proper setup. I am going to work now and will not be back until this evening, but anyones input into this would be greatly appreciated.

Tks Chris

A:Solved: Reformatting Dell Dimension 4550

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Answer Match 49.98%

Hey gang,

I have a quick question. I have had my dell laptop for quite awhile now and someone offered to buy it from me. What I'd like to do is revert it back to the factory specifications. I am not completely sure how to go about this. I currently have the HDD partitioned into something like 35GB for windows and 5GB for Linux (which I never got around to learning) Anyways, i need to format the HDD and reinstall XP Home edition with all of the included dell crap. How do I go about doing this?

A:Reformatting Dell back to factory Specs

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Answer Match 47.04%

I was given an old Dell laptop to try to see if I can fix it. I'm not sure what was done to mess it up, but I thought I'd stick the reinstallation disk in and see what happens. When I put the reinstallation disk into the laptop to reinstall it won't kick in and automatically play. The laptop just sits there. I try to get windows xp to reload using F5, but still nothing. I tried every option under F5 and nothing will load. Its like the computer doesn't have anything in it. How can I just get the reinstallation disk to load?
This computer only has 250 ram and a very small hard drive, I think 80. So maybe it just doesn't have enough "juice" to run XP like it did before. I can't install more memory because the screws are stripped on the bottom of the laptop.

I can also get into a F2 menu but am not too sure what option to choose. I tried a couple and nothing happened.

Does this old Dell have any hope

A:Need help reformatting XP onto laptop

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Answer Match 47.04%


I hope I am posting this in the correct place.

My Laptop is a HP Compaq nc6000 (pretty old and bashed yeah!!)

I am sure it has viruses and is generally a mess all round.

I have a windows XP SP3 disc but I don't have any other discs like a specific boot disc etc.

I would be grateful if someone could give me some pointers on reformatting my Laptop please.

I can find the drivers on the HP website however I have no idea what order to install them in.

Any assistance gladly received.

Many Thanks


A:Help with ReFormatting Laptop

Windows CD is bootable, so you put the CD in and restart computer.You should see this message:Press any key to boot from CDPress any key to continue the process.Nice manual: for drivers, always install chipset driver first. After that, it doesn't matter, which one goes next.

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Answer Match 47.04%

hi, i would just first like to thank you for reading and helping me out

i recently bought an acer laptop with windows media center installed by the company along with many other programs id like to get rid of. i have a copy of windows xp professional (32bit?).

i first go into bios and change it to boot from cd first. i save and exit, my laptop reboots, after the bios screen, the screen goes black with one of those mini white lines you see in cmd.exe when your typing, on the top left corner for around 10 seconds. it then proceeds to the windows xp loading screen.

it totally skips the boot from cd (windows cd). the model of my laptop is AMD turion 64x2 mobile technology TL-52. im not sure if 64x2 means that my laptop is 64bit, and my windows xp professional cd is only 32bit?

do i need to get a copy of a 64bit windows xp professional?
or am i doing something wrong in the bios?
is there an alternative way to reformating everything?

i hope you can help me out
thanks for reading!

A:Reformatting laptop

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Answer Match 47.04%

Hello people, u see my friend has a Laptop,OS:WIn xp Installed. On opening MS Office ,MS Notepad opens and opening Notepad, MS OFfice opens. He gave his laptop to one of his friend and on receiving back; he says Windows has started slowing down. I feel his Laptop needs a formatting since it is three years old.May be it has caught some Viruses and Malwares, he doesn't h a backup. I can install Windows with my Serial, but i think Win would not be Activated. Since i h' already Activated by that Serial, i read somewhere in some Discussions that their lies a hidden Partition in every laptop. And here an ISO Winxp lies, is it possible to retrieve this ISO and burn it , in proceed with the Installation.IS IT TRUE THREIR LIES A HIDDEN PARTITION AND IF YES, HOW CAN I GO ABOUT BROWSING THROUGH THIS PARTITION:ANY SOFTWARE AVAILABLE:ANY SUGGESTION AT THIS STAGE IS GREATLY APPRECIATED THANK YOU:

A:Laptop needs Reformatting

Hello people, u see my friend has a Laptop,OS:WIn xp Installed. On opening MS Office ,MS Notepad opens and opening Notepad, MS OFfice opens. He gave his laptop to one of his friend and on receiving back; he says Windows has started slowing down. I feel his Laptop needs a formatting since it is three years old.May be it has caught some Viruses and Malwares, he doesn't h a backup. I can install Windows with my Serial, but i think Win would not be Activated. Since i h' already Activated by that Serial, i read somewhere in some Discussions that their lies a hidden Partition in every laptop. And here an ISO Winxp lies, is it possible to retrieve this ISO and burn it , in proceed with the Installation.IS IT TRUE THREIR LIES A HIDDEN PARTITION AND IF YES, HOW CAN I GO ABOUT BROWSING THROUGH THIS PARTITION:ANY SOFTWARE AVAILABLE:ANY SUGGESTION AT THIS STAGE IS GREATLY APPRECIATED THANK YOU:

older laptops don't have a hidden partition(backup or restore partition).if your laptop is a never version then consult with your laptop manufacturer's website on how to restore all the windows and drivers.(you may loose data this way on C:)instead a clean windows xp format is recommended. Activation of windows is not needed, if it want then hack

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Answer Match 47.04%

my girl friend got her laptop back from her grandparents today and windows xp wont boot properly. it will boot into safe mode (if you wait long enough). since she hasnt used this laptop in such a long time we figured her best bet would be to just reformat it and restore it back to default windows xp. i have the restore disk and have recently restored my two desktop pcs. the trouble is on this laptop i cant find a windows xp authentification code anywhere. is there a default code i can use? or is there a specific place to find this code inside the laptop? the laptop is a dell inspiron b120 running a celeron m processer. any help would be greatly appreciated

A:reformatting a laptop

Try this link. I hope it's helpful.

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Answer Match 47.04%

Hello. Firstly, I would like to apologize if this falls on the wrong section. I would like to ask for assistance on installing Windows XP in my cousin's Laptop given by her employer. It seems to have broken down and doesn't boot anymore.

The problem is, it doesn't have an optical drive, and USB boot is not an option via BIOS. Is there any way I can fresh install Windows XP in any way possible?

Thank you.

A:Need help on reformatting a Laptop

You will need a CD/DVD drive to reinstall since boot from USB is not an option.

What Brand and Model is the Laptop?

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Answer Match 47.04%

I have a HP Compaq nc600.I need to reformat the laptop.But I don't have any of the software because I bought the laptop off of Ebay a few months ago.Is there anywhere I can download the software to reformat it myself.?I feel that this is simple,so I don't want to take it to the shop when I can do it myself.Thanks!

A:Reformatting my laptop?

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Answer Match 47.04%

i'd like to reformat a dell inspiron 3500, but i would like to know how to go about it before i start. i suppose the procedure is the same as for a desktop. but here's the thing; if after reformatting, i use a boot disk to start the computer with cd-rom enabled, can i just swap the floppy drive for a cdrom, and will it work? As for drivers and such, will generic cdrom/graphics chip drivers work alright? i guess what i am asking is if there are any reasons for it to go wrong and blow up in my face?

A:reformatting laptop

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Answer Match 47.04%

i'm not completely sure if this is the right place to post this but if it isn't i'll move it.

i'm wanting to reformat my laptop becuase it's been generally slow and unresponsive, and i've tried various other things such as defragging and disk cleanups but none of them have really worked. the only problem is that when i got my laptop it didnt come with an installation disk for XP Media Center which is what the laptop's original operating system was. i then ordered a windows vista upgrade disc that i was entitled to, so i was wondering if i will be able to instal a clean version of windows vista if it's an upgrade disc, and if i can't how could i do it?

A:reformatting my laptop

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Answer Match 47.04%

I need to turn in a laptop within the next few days. I need to make sure there is no retrivable files on this machine. Is reformatting my best option and if so please tell me how to do this. I have a program called evidence elliminator will this work. Thanks for your help

A:reformatting a laptop

Ok when you start up your laptop, hold the F9 or one of those keys to get into Safe Mode, Safe Mode with Networking, etc. and select something like Command Prompt. Once there, type in 'format c:' and that should delete off all information (just make sure you gove the disks to whoever your giving it to so they can boot off the CD and install the OS [XP, WinME, etc])

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Answer Match 46.62%

Greetings. Hoping someone can help with reformatting a Dell Inspiron 1721; 3 GB RAM; 250 GB HDD; Athlon 64 x2 Dual Core 1.9 GHz processor; Vista Home Premium 32 bit OS.

Reformatted and clean install of Vista 2 months ago. Afterward, everything worked perfectly until a couple of weeks ago. After automatic updates installed Vista SP2, suddenly Windows Media Center (which I've never used and am not at all familiar with and have no plans to learn it and use it in the future) began opening by itself over and over.

Also, a little window popped up on boot up that said something to the effect that my new hardware needed intalled; however, I have not added any new hardware. Have no idea what it was trying to install.

Also, intermittently, programs I'm using just exit out even though I have not pressed exit. And, the mouse intermittently jumps around by itself or won't respond to the touchpad - - it opens programs, opens the start menu, types gibberish into the 'Start Search' line, closes programs, opens browsers or browser tabs, closes browser tabs, etc, etc, etc.

Also, sometimes an odd looking exit menu appears top left screen in a different resolution than the screen is set at. AND, sometimes, when I'm working, all of a sudden the keys won't type but the computer issues a loud beep every time a key is pressed.

When problems first started, I immediately ran system restore. No change.
Tried another date in system restore. Still no change.
Went through all restore points and... Read more

A:Need help reformatting a Dell Inspiron 1721; 3 GB RAM; 250 GB HDD; Athlon 64 x2 Dual Core 1.9 GHz processor; Vista Home Premium...

Hi Sharon.

If your game then so am I.

All the things you stated sound like a possible infection or operating system corruption due to unknown reasons. Although none, or a questionable one, was found. I am in total agreement with Garmanma. Also the fact that the rootkit scan is disabled in AVG causes me some concern.

Seems you already have a pretty good idea how to format the drive and reinstall your OS and drivers....... But would like to take it one step further in this case though. I would like to have you wipe the entire hard drive to zeroes prior to formatting and installing the OS. This would include what is called the MBR = Master Boot Record, the partition the OS is on as well as the restore partition. Of course this would leave you only the option of reinstalling via the CD. All pre-installed software will be gone for good. Complete restore CDs are usually available from the OEM for a nominal cost.

The only reason I suggest this manner is, 1)The problems you are describing does somewhat resemble infection symptoms. 2)Depending on the possible infection type a simple reformat may not get rid of it. I have also read that it is possible for the restore partition can become infected as well.

The procedures are really pretty easy, the program(s) to wipe the drive to zeroes is free and we will do our best to get you through the whole procedure as painlessly as possible.

Let me know what you decide.

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Answer Match 46.62%

Hey all. I've got this laptop that has Windows 10 on it, and I want to format it to put Windows 7 64bit OS on it. The laptop's model is an HP 17-g121WM. However, since it does not tell me when or what buttons to press to get into the BIOS, I'm not sure how I can do this. When the laptop starts booting up, it doesn't do the regular boot sequence a normal desktop PC does that shows what it's doing. Instead, it shows an HP screen with an icon under it in the form of a few dots circuling each other, then it starts up the Win10 loading screen before it comes to the login screen.

I'm not entirely sure what the system specs are. The only thing I'm unsure about is what GHz the CPU is other than it's a Quad Core ranging from 1.8GHz to 3.2GHz (according to website sources).

It has an AMD Radeon R6 Graphics with up to 4352 RAM on the GPU.
It also has 8 gigs of RAM.

I have a Windows 7 Home Premium DVD that I can install on this laptop. If there's no way I can put 7 on it...then I probably won't keep it, because I can't stand Windows 10 and I already hate this OS. It's basically just another Windows 8 to me. Any help is great. Thanks.

A:Reformatting a Laptop With Win10

You don't have to format anything.

You need to boot from your installation DVD and follow the prompts. Formatting will be done automatically as needed by the Windows 7 installation process.

Some HP machines use F9 to enter the boot menu. Not sure about your particular machine. Choose your DVD drive from that menu.

You shouldn't have to enter the BIOS at all.

9 more replies
Answer Match 46.62%

Hello wonderull TS Guys~

I have received a laptop from one of my staff members because he is having some issues with it. Basically I was planning on reformatting it for him. The problem I am having is now the pc will not recognize his CD-Rom. I receive the error;

D:\ is not accessible
The device is not ready

The lights on the Rom are active and everything--So I decided to get into bios and change the boot order to try and boot the windows cd at start-up-BUT- none of the F2 or F12 buttons work I just get beeped at (and yes Im positive F2 is the key, for it says this on the boot screen)

So my question is;
is there a way to boot from this cd or away to make this laptop recognize the ROM-

Here is all the specs I know of for this Laptop;

Fujitsu A-series lifebook

248.00MB Ram
Mobile AMD Athlon 4 Processor

Thanx in advance

A:Laptop Reformatting Issues

16 more replies
Answer Match 46.62%

Hi there my friend has a general question. She wants to know if she could format her computer and instead of reinstalling vista she wants to buy a copy of windows XP home. Can she do this? I am pretty sure she can but just wanted to make sure...Thanks...

A:reformatting laptop with vista

Yes, she can do that. But first she should check (PC manufacturer's web site) on the availability of XP drivers for the chipset, networking cards, video and sound cards, etc. For some devices developed for Vista computers the manufacturers did not develop XP drivers.

2 more replies
Answer Match 46.62%

Right okay so heres my plan. Please tell me if anything is wrong. I insert my window xp cd, i gotta go home to check whether does my package contain both the recovery disc and the xp cd. So after inserting, i will be prompted to delete the partitions right? I delete both as i dont want any extra partition and only one sole hard drive, format to NTFS full and wait. After that install drivers and that. So i dont need the recovery disc at all? And does a laptop HDD use the sata interface? Do i really need the recovery disc ? No idea what it does, first time at reformatting a notebook

A:My Plan for reformatting laptop

7 more replies
Answer Match 46.62%

I recently reformatted my Dell Laptop. I am pretty sure I reloaded all the updated drivers from the support webpage, but when I try to put my computer into standby or shut the lid, when I open it, it will not reload windows. I have to turn the power off and turn it back on. I checked the power settings, all seems good; no exclamation marks in device manager either. I looked in the BIOS and restored it to factory defaults, so that shouldn't be a problem either (I don't think)

Additionally, other small quirks since I have reformatted it is that the computer will not play DVDs (I think I tried installing either PowerDVD and WinDVD) or show a Hibernate option in the shutdown menu. How can I restore these functionalities?


A:Laptop Reformatting Errors

Hello sapsodifu,

Have you performed a windows update?

8 more replies
Answer Match 46.62%


I recently got a very bad virus and ended up having to reformat my HP laptop. I've attempted to do the following

1) Boot from a windows XP cd
2) Delete current partition with Windows on it
3) Continue with windows XP installation

Once compleated the laptop restarts and then goes to something called "HP recovery". I've attempted following the instructions for the recovery and right away quitting the recovery but in both instances I was unable to get into Windows XP as both ended up with an error. More specifically when following through the recovery the error will appear before XP even attempts to load, but if I quit the recovery the error occurs after XP attempts to load (after the XP logo with the blue "loading" bar screen) .

Futhermore, there are two other partitions on the Partition screen besides the windows one I previously deleated.

1) Partition HP recovery
2)Partition NTFS

Are these both alright?

Also, after attempting to install windows and going back to booting from the cd, I will be asked to repair the one just installed which is listed and called Windows(which does not work) but I've notices that in the following screen listing all the partitions, there is not one that is called Windows, only NTSF in the size I made Windows.

Hopefully I've been descriptive enough in describing my problem as I have no idea what may be wrong and as I'm sure you can tell, am not very computer smart haha.
... Read more

A:Help. Problems reformatting HP laptop

stephaniejang said:

Hopefully I've been descriptive enough in describing my problem as I have no idea what may be wrong and as I'm sure you can tell, am not very computer smart haha.Click to expand...

It doesn't show

Regarding getting error, do you receive an error message at all?
Also I notice that HP have comprehensive Windows setup guides for individual systems, so may want to check and confirm their steps

By the way, you can also purchase a Recovery disc (CD) through them (as I'm not exactly sure that is what you presently have)
If you do have this, it may be even better to remove all partitions, and just start again

Here's some useful HP info:

1 more replies
Answer Match 46.62%

hey, i have absolutly no idea on how to reformat my laptop with windows xp home edition. i have no recovery cds or anything. if it is even possible to do please tell me how.


A:reformatting windows xp laptop

6 more replies
Answer Match 46.62%

Hi Guys

This is prob an oldie you get sick of answering, but I've tried to use my windows xp discs to reformat my sony laptop to get rid of everything. The problem is things like Norton antivirus and other programs stay on there. How can I get rid of everythingand start from scratch?

A:Solved: Reformatting Laptop

13 more replies
Answer Match 46.62%

Hi , I own a Toshiba Satellite L300D laptop. I've recently had an issue with my laptop and I can't figure out a solution therefore I want to reformat my laptop.

My issue( explaining the best I can) : If I open up a program through a shortcut such as Mozilla internet , or messenger , or anything for the matter this box appears "open with" and gives me a few options to open with. For instance opening Mozilla I would need to find the actual program that runs it from the options given or browse for it myself. I've been able to locate only the bare necessary ones that I use on a daily basis (which would be internet ,and messenger). I know that something must have happened to the exe. file? because right before any of this happened a pop up came up saying "would you like to update exe." and I clicked no while browsing the internet. At first I thought it was a spam pop up but then later realized it popped up with the usual " need permission from admin" .
Needless to say even if I do fix the exe.file I don't want to still have some errors hiding underground . I have 0 patience to manually browse for every single program I use therefore decided to reformat my laptop to have everything fresh and clean.

Problem 1: I bought my laptop brand new but not from a major retailer such as Staples, Futureshop, etc. It came in the original box with power cord but I failed to realize that there were no recovery cd's. (obviously, a major retailer would've charged me ... Read more

A:Reformatting Laptop w/ difficulties

It sounds like a problem that may be corrected with a system restore. Go back a few days before the problem began.
System Restore - How to

You cannot use the Windows 7 CD.

2 more replies
Answer Match 46.62%

Happy New Year to You All. I have a Dell Latitude XPI laptop. I had to reformat the harddrive. After Fdisking and formatting the C Drive, when I try to install Win98 from an original disk, I get the error message, (corrupt cab file in setup and can not continue). Although I can load the cab files via "The Ultimate Boot Disk", I still get the same message when trying install Windows in the C Directory. Has anyone ever encountered a similar problem and if so, what do you suggest as a solution. Oh, Dell, not much help, well, NO HELP AT ALL. Thanks for any and all suggestions.

A:Reformatting Laptop harddrive

8 more replies
Answer Match 46.62%

A friend gave me her Compac Presario 2100 to wipe clean to be sold.

I reformatted the hard drive and now the computer will not boot. The machine runs for about 15 seconds and dies. Running XP Home.

Any suggestions? All appreciated! =)


A:After Reformatting, Laptop will not Boot

6 more replies
Answer Match 46.2%

Yeah, I have a friend who has a really really really slow Acer laptop. I told him I would be happy to reformat his hard drive and reinstall everything back to it. However I told him if you don't have the XP cd then forget it. lol. Now let's say he can't find the XP cd. What are my other options if I wanna reformat his hard drive? Thanks.

A:Reformatting an Acer laptop without the XP disk!!

7 more replies
Answer Match 46.2%

hi there. am new here and i am really hoping to receive good help.

i have a fujitsu c1211d laptop. i think about 2 years old. using XP SP2, pentium m processor 1.6GHz, 599MHz, 1G ram, 80G HDD partitioned into two with C: 30G (where OS is) and D: with the rest. i just reformatted my laptop yesterday hoping to clean everything that isnt supposed to be there. i havent transferred old files yet. all the laptop has is 5GB worth of programs and OS altogether in the C drive. it now has AVG free, spyware doctor, ms office 2003, yahoo messenger and basic XP setup with IE7. but still my CPU is usually at 20% usage. what am i doing wrong? can i still make my laptop work better than this?

- grynhild

A:High Cpu Usage After Reformatting My Laptop

In the Task Manager, under the Processes Tab, what process is using the most CPU?

14 more replies
Answer Match 46.2%


I was given an 'old' Dell laptop (Celeron, 600Mhz, 256MB RAM, 20GB HDD, NIC card, floppy disk drive) as well as the reinstallation CD that has XP Pro on it. I've got two roadblocks that I can't seem to get around:
1) The logon is password protected. This laptop was used by a company where each employee logged onto a network. I have the username and password, but, since I'm not connected to that network, it does no good. The computer can't authenticate the password and I don't have access to the network.
2) The laptop came with a floppy drive, not a CD drive.

Here are my questions:
1. Is there any way possible to get to the C: prompt to reformat the HD? I am able to get into the boot order setup. Once the HD is reformatted,
2. How can I get the reinstallation done without a CD drive? I've already thought about (and actually copied the CD to) a USB thumb drive, but the boot order doesn't give an option to boot from a USB.
3. Is it worth the $10 - $20 to get a CD drive for this laptop off of eBay?

A:Reformatting a password-protected laptop

8 more replies
Answer Match 46.2%

I have a really infected laptop and need to reformat it. My question is: Is it possible to reformat with Windows 7 on my laptop with Vista Home?
Or do I have to reformat with Vista since that is what the laptop originally came with.
Any help regarding this would be much appreciated!

A:Reformatting laptop - Upgrade vista to 7

System manufacturer and model?
Do you have any recovery/restore discs?

5 more replies
Answer Match 46.2%

I'm about to reformat a hard drive due to some error which will not allow me to fix a registry problem. Looks like a nuke and pave.

I have taken the hard drive out of thelaptop and have recovered all user files.
Since I'm going to reload this... I want to find the driver files (WinXP may find for me)

Where would I find driver files (directory) I could save before I reformat this drive.

A:Reformatting laptop HD - before... where to find drivers

13 more replies
Answer Match 46.2%

Hi, i have a HP 15, and i tried deleting everything by using the built in restart setting, i didnt use any cd or usb drive. And when it got to 100% it said it failed, then it went to this screen that has a blue back ground, asking me about troubleshooting, do i want to quit and continue to Windows 10, and if i want to shut down. I pressed continue to windows 10, it showed a black screen, then the HP logo appeared, then a black screen, and then the hp logo, then black screen... it just does this, and it's been a day... it's just like this, an on going pattern.... there's no options or anything... please help, i really need to write an essay for school... the reason i tried restarting my pc is that the mouse was going crazy, it was pressing everything, it just wouldnt follow me. And the pc got slow, i dont even do anything in it, except school stuff...THANKS

A:Tried Reformatting my Laptop, it failed, now it's stuck with...

Immediately after powering on start tapping the Esc key. This should bring up a menu where F2 System Diagnostics is an option.

1 more replies
Answer Match 46.2%

Hi Guys,

I have a laptop with a pre-installed win vista in it. later on, I dual booted it and installed win7. Now, I am planning to reformat my laptop and just want to maintain the win7 OS (just completely delete win vista partition) How do I do this? I don't have any win vista cd and laptop disk just my win 7 installer.

Thanks for the help! :)

A:Reformatting a dual boot laptop

tell about the win7 dsk - is it a retail or upgrade disk?

1 more replies
Answer Match 46.2%

I'm having a problem after reformatting my DV2500 laptop by HP.After waiting 3 hrs. for recovery disc sent from HP,message came up that the recovery failed in (VideoLog) ,HP said my recovery disc were corrupted and I ordered other recovery disc ,and they failed also.Hp then told me it was my Hard drive,I bought another new one and ran recovery disc again,it still failed in (VideoLog).Now I'm wondering if the recovery disc are from a bad batch from HP.I read on several forums that many people are having the same problem with the HP recovery disc.What else could make my laptop recovery fail? I also ran the self help test for the new hard drive and it passed all the test.This lapyop has Windows Vista Home Premium.

A:Problem with reformatting my HP DV2500 laptop

There is a motherboard recall on the 2000 series model, but appears to skip the 2500

There is a bios update for that model listed on that page.

3 more replies
Answer Match 46.2%


Recently my Toshiba Satellite Laptop, which is running Vista SP1 32bit, keeps giving me the blue screen of death at boot, with an error of "PAGE_FAULT_IN_NONPAGED_AREA". It keeps giving me this message and will not read my recovery disks nor a copy of Windows 7, giving an error message of "Cannot Boot from Disk - Code 5".

I need to wipe the hard drive and start again, but I can't open CMD to do so.

Any help would be appreciated


A:Help reformatting Laptop - Blue Screen

Perhaps you could be getting the problem due to your current configuration and not having SP2 installed...

Try this hotfix..
When you say you "...can't use CMD to do so"...are you referring to formatting your hard drive to install Windows-while you're in Windows?

1 more replies
Answer Match 46.2%

hi all i got split hard drive on my laptop i want to upgrade to win 7 from vista when i did it before it still has traces of vista on it should i delete on c and d drive then reformat to win7 on c drive ? please help also when going on say things like facebook or just browsing everything freezes and i cant turn off or nothing unless using power button please help thanks

A:Reformatting laptop with split drive

Yes, especially if you are upgrading from Vista, delete all existing partitions. A Vista restore partition won't help you with Windows 7 installed anyway. It just takes up valuable hard drive space

4 more replies
Answer Match 46.2%

Okay, so I have a laptop that I just got my hands on, it's a Dell Inspiron 8200, has windows XP Pro (service pack 2) on it. I need to reformat it, however, the cd drive doesnt really work anymore (this is the second cd drive its had). I would rather not spend money on a cd drive or anything, and was wondering if there was anyway to use a boot disk to format it, then if there was any way to install network drivers and use a network to install windows. That at least is my present theory of how to go about this, but I'm not sure if it's even possible, and I'm searching around online right now. However, any and all help you could give would be greatly appreciated, thanks in advance.

A:Help with reformatting a laptop (cd drive is broken)

Anyone have any ideas, or done anything similar? Any help would be greatly appreciated.

1 more replies
Answer Match 46.2%


I'm planning on reformatting a friend's computer because it really needs it. I've never reformatted a laptop before, and I before I do it, I was wondering what would be the best way to get a complete list of all the drivers that will need to be updated after reformatting.

Does windows have something, or is there a program I could install, or a website that could help me out?

any help is much appreciated.

(I really hope this is the right place to put this topic, if not, if a mod could move it or something, that'd be great!)

A:Updating Drivers on a Laptop after Reformatting

If you know the make and model you go to the makers' site and they usually have all the latest downloads - it is the proper procedure to install chipset drivers FIRST then audio, video (if the comp has onboard video) and LAN. If the comp has an add-on video card, you have to identify that and download the latest driver for your particular operating system.

Other things too numerous to mention BUT that's a start.


3 more replies
Answer Match 46.2%

Can I install WinXP Pro from older Dell laptop on to new Dell laptop?

I am using a Dell Inspiron 8200 right now and in order to save some money on my new Dell laptop, I'd like to order Home or MediaCenter with the new computer and then install WinXP Pro myself instead of paying the extra $119 to have them do it. I have a Reinstallation CD of WinXP Pro that came with the old Dell laptop; will I be able to use it to install WinXP Pro on my new one?


A:Can I install WinXP from older Dell laptop on to new Dell laptop?

probably not no. they are usually pretty good at stopping people install their restore discs onto different systems.

5 more replies
Answer Match 45.78%

Over the last 2 days I have been having a problem as indicated in the title of this post. The fault has rectified itself 3 times, but again today, it is back to "battery plugged in, not charging." As I am running the laptop (Windows Vista Home Premium; 32 bit) on the adapter without problems, I assume that the adapter itself may not be faulty.
I also have a Dell Inspiron 630M laptop running Windows 7.  Can I safely use that adapter with the Vista laptop, without causing damage to the Vista ?  If it is safe to do so, and the battery on the Vista starts charging, then it would indicate that the Vista adapter/charger has some kind of fault.
Hoping someone can give me some guidance. Thanks.

A:Dell Inspiron 1545 laptop. Battery plugged in not charging. Can I use adapter from a Dell Inspiron 630M laptop ?

If the adapter has the same plug and the same or higher power rating, you can swap them.
Check to see whether the 1545 recognizes the AC adapter or whether it shows unknown (F2 at powerup).  If it shows unknown with two different adapters, you have a bad power jack or a bad mainboard.

3 more replies
Answer Match 45.78%

Hi when i try to reformat my laptop with the recovery cd that came with it, it stops at 5% and says ERROR in big red text and a gray background. At the top left corner it says ' Retry: C[err=O]'

I was able to get on with safe mode, but since i tried to reformat i cant even load up it up normally or in safe mode

A:Urgent Help Please, Error while reformatting asus laptop


1 more replies
Answer Match 44.94%

Hi all

Not sure if mine is considered BSOD (there isn't any blue screen, it just hang/freeze with buzz), my laptop just hang there and frequently comes with a buzz sound. It depends on the program being in use. With media playing (Browser stream or MPC), there will be a buzzing sound when it hang. If it was on a normal window explorer, there isn't any.

It happened a month ago, from occasionally to now frequently several times each day. So i reformatted my laptop 3 days back, however the problem persist. Now the freezing can happen anytime, even at the windows log in screen before seeing the desktop.

I've uploaded the DM log collector as well as told by BSOD - Posting Instructions and the msinfo32 if required.

Here are my Laptop Specs using dxdiag in "run"

OS:Windows 7 Home Premium 64-bit
BIOS: AMIBIOS Version 05MX.M008.20110525.SCY
Processor: Interl(R) Core(TM) i5 CPU M 460 @ 2.53GHz
Memory: 6144MB RAM

Intel(R) HD Graphics
Approx total Memory: 1696MB
Chip Type: Intel(R) HD Graphics (Core i5)

Realtek HIgh Definition Audio

Any help will be greatly appreciate!

A:Laptop hang with buzz sound, persist after reformatting

seems to be the wrong sub forum. will post in BSOD

1 more replies
Answer Match 44.94%

Hi, I'm trying to prepare my old Toshiba Laptop so that I can sell it, and in the process of wiping my old info off of it (using a free file shredder download) and re-installing the OS, I seem to have done something to its wireless capabilities.

It is a Toshiba Satellite Pro M15-S405. It originally came with Windows XP Home installed, but I have since upgraded to Vista Home Basic. I re-installed Vista on the computer. Not sure whether it is the OS re-install or the scrub with the shredder software that has disabled the wireless network connection. Any ideas?

When I try to connect, it says something about a Local Network Cable not being connected, but this is wireless and doesn't require a cable.

Any help would be appreciated - Thanks!!

More replies
Answer Match 44.94%

Not sure if mine is considered BSOD (there isn't any blue screen, it just hang/freeze with buzz), my laptop just hang there and frequently comes with a buzz sound. It depends on the program being in use. With media playing (Browser stream or MPC), there will be a buzzing sound when it hang. If it was on a normal window explorer, there isn't any.

It happened a month ago, from occasionally to now frequently several times each day. So i reformatted my laptop 3 days back, however the problem persist. Now the freezing can happen anytime, even at the windows log in screen before seeing the desktop.

I've uploaded the DM log collector as well as told by BSOD - Posting Instructions and the msinfo32 if required.

Here are my Laptop Specs using dxdiag in "run"

OS:Windows 7 Home Premium 64-bit
BIOS: AMIBIOS Version 05MX.M008.20110525.SCY
Processor: Interl(R) Core(TM) i5 CPU M 460 @ 2.53GHz
Memory: 6144MB RAM

Intel(R) HD Graphics
Approx total Memory: 1696MB
Chip Type: Intel(R) HD Graphics (Core i5)

Realtek HIgh Definition Audio

Any help will be greatly appreciated!

A:Laptop hang with buzz sound, persist after reformatting

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows
Report us for any further issue after installing Service Pack 1.

9 more replies
Answer Match 42.84%

Hey, im having some issues. I have a DELL inspiron 5100 laptop and i just recently removed a virus that almost destroyed my hard drive, I got it to work fine but after a few days of use it started to freeze up on the DELL loading screen on the start up, i accidently pressed the F12 key and it took me to a screen with different ways to start up XP, like through the Hard drive or a disk.
i selected to run offthe hard drive and it froze up any help?


A:[SOLVED] Dell inspiron 1500 laptop freezes after DELL loading screen

hi, after you hit F12 did you see the diagnostics program at all? Ordinarily I would say It may be worthwhile running a scan on the hard drive if you can. But, I see you removed a virus, can you tell me if it was with the help of the antimalware section on this forum? or did you just remove it yourself? I need to know if you are absolutely sure you removed all traces of the virus - if you had the help of a forum they would have given you the "all clear". Have you tried starting in safe mode at all?

19 more replies
Answer Match 42.84%

whenever i switch on my dell studio 1737 laptop it wont go past the dell logo stage.
any help out there on how to fix the problem?
at the moment i am running a diagnostics test and seems like most devices are passing the test.

A:dell studio 1737 laptop wont boot past dell logo

It could be any number of things but my first 2 guesses are possibly the hard drive or might want to take it somewhere so that you will get a correct diagnosis.

3 more replies
Answer Match 42.84%

After connected my dell XPS 13 with Dell 34" ultra monitor via Kensington SD4000 universal docking station. Have video but no sound coming out from my ultra wide monitor. The only sound that I heard was from the XPS laptop. My Laptop's OS is window 10 and I tried to use Chrome and explorer Edge, none of the search engine is able to solve the problem. Moreover, I checked my all connective cables to/from the docking station and it seems fine to me. Please help!!!!!!!!!!!!

More replies
Answer Match 42.84%

Hi, I had a GPU fail in my Dell Vostro 1500 laptop. The card that failed was an NVIDIA GeForce 8400 GS. The Vostro laptop actually can accept an NVIDIA 8600 GT card too. So I ordered the replacement part from Dell for the 8600 and they shipped me a refurbished unit.
The surgery to put in the new card took all night for hack like to do. I did not look carefully at the refurbished unit they shipped me as I was nervous handling the card (that I might break it).
But when I turned on the laptop after the installation, I did not get a pause at the BIOS saying “I see new hardware” like I did when I upgraded the RAM.
After the computer booted up I uninstalled the 8400 driver and then installed the 8600 driver. There was a snag at it’s possible that Windows automatically reinstalled the 8400 driver during one the required reboots but I KNOW that I wrote the 8600 driver over top at least (I had hoped to do a clean uninstall then reinstall but Windows tried to grab a driver for me).
So now when I right click on computers, properties device manager it shows the video as still the 8400 card. The 8400 card I removed has a sticker on it that says KU907 on it. The invoice for the 8600 that Dell sent for the 8600 says KU907 on it too.
I think I was sent the wrong part from Dell (I paid a higher price for the 8600 GPU) . Is it possible that a legacy driver is making the Vostro think it has the 8400 when the part IS an 8600. Or when I go to the Device Manager, does the computer physically c... Read more

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Answer Match 42.84%

Inspiron 15R SE 7520
When I attempt to start my laptop it goes to the Dell logo screen and will not boot Windows 8. Any suggestions?
I've had the computer less than a month and if I have to restore the system completely it will not cause much of a problem.

Thanks for the help in advance!

A:Dell Laptop w/ Windows 8 won't boot past dell logo screen

Hello Univers789,
Re-installing windows is the last resort. So before doing that, you can try the steps mentioned below which might fix the issue. 1. Restart the laptop and start tapping the F2 key at the Dell logo for enter the BIOS. 2. Navigate to the “Advanced” menu. 3. Change the SATA operation/selection in BIOS from Intel Smart Response to AHCI. 4. Press F10 to save changes and exit. 5. Reboot the system. 6. Go back into the BIOS by tapping the F2 key and change the SATA operation/selection in BIOS from AHCI to Intel Smart Response. 7. Save changes and exit by pressing the F10 key. 8. Reboot the system and it should boot normally into Windows. In case the above steps don’t fix the issue, run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action. Please write back with results. 

42 more replies
Answer Match 42.84%

Is there a way to fix this issue I re installed it dell quick set, and the icon stays till I shut down the computer or restart it then its no more I want this to stay I did the msconfig already, and its not on there and how would I work around this to keep it staying on permanently? 

A:Dell Inspiron 1750 laptop Dell Quick Set icon goes away after start up

Where are you placing this icon?
How are you creating the icon?

1 more replies
Answer Match 42.84%

Hi there. I bought a Dell Inspiron 17R-5720 back in September 2012, and have been having this issue pretty much since I bought it from Amazon. The computer is running Windows 7 64 Bit, 6 GB RAM, Intel Core i5-3210M @ 2.50 GHz. I have Microsoft Security Essentials installed and run scans regularly.

Pretty much what happens is that the screen will turn to colored static, and the computer will be unresponsive. In order to make the machine usable again the power button must be held down and the computer restarted. The odd thing about it is that it almost always happens when I am in the process of moving the laptop from one place to another. For example moving the computer from my lap to the table next to me. It has happened once or twice when I just touched the computer while it was on the table next to me. A few times the screen just turned black.

Since it is still under warranty, I called Dell support and they sent out a technician, who didn't seem to do any sort of troubleshooting. He replaced the motherboard and the LCD display. This of course did not fix the problem, so I called Dell again. This time, they had me send the computer to them. They received and sent it out the very same day, again, it doesn't seem that they did any real troubleshooting. When the same malfunction cropped up again, I of course called Dell and they said that when they received the laptop there was some sort of cable inside that was "loose", so the connected this cable and sen... Read more

A:Dell Laptop, Display Turns to Static/System Freezes, Dell Can't Fix

The technician Dell sent came to my house today. He replaced the motherboard (again), the LCD screen (again), and the hard drive. Fast forward five hours later, and guess what? The problem still hasn't been fixed. I just got off the phone with Dell support, of course their first suggestion was to send the computer in again and have them "fix" it. It took about an hour of going back and forth being on hold/arguing before they finally said they would "elevate" my case and and have someone call me on Monday to discuss it. I think I've given them plenty of chances to solve this, now I just want a replacement computer. Though with their track record, I'm not holding my breath. I'm even doubting that I'll get a phone call.

Does anyone think that this is power supply related? Not the power cord itself (I've used two different cords), but whatever is inside that powers the system. Sorry, I'm not that computer savvy.

1 more replies
Answer Match 42.84%

I have a Dell Inspiron 15 5000 laptop and have recently done updates from Dell but since then now when I turn the laptop on its running extremely slow and nothing seems to load up.  I'm on Windows 10
Intel(R) Core(TM) i5-5200U Processor,
Inspiron 15 5000 Series

Could anyone offer any advise?


More replies
Answer Match 42.84%

My home desktop is connected to a wireless router through AT&T U-verse and it's broadcasting just fine. I can see the name and everything when I try and connect on my laptop but there is always an error that brings me to a troubleshooting screen. I've made sure the password is correct by going to Start-Run, IPCONFIG and then typing my IP address into the address bar in my browser. I dont know what else I can do, I feel like I've tried everything! Help please.

A:Laptop (Win7 Dell Inspiron 1525) won't connect to desktop (XP Dell) wireless router

Sometimes, you need to replace the router.
Sometimes, you can call your service provider and ask them to take a look on line to see if the subscription needs to be refreshed.
But often, all that is needed (despite the fact that it is a lot of work) is to uninstall your existing system, then reboot, and reinstall everything.
You might also find success by looking at your device manager in Windows to see if you have any grey, red, or yellow flags by any related device. That may show you have a permanent hardware failure if you cannot restore it, then you are off to the store or your provider for a new cable modem or router.

1 more replies
Answer Match 42.84%

I want to switch between 2 laptops onto a DELL E178FPc Monitor (which is VGA input only).  The Laptops are a DELL E6410 -VGA out only, running Win7    and  a DELL Inspiron 5000 series machine -HDMI output, running Win10.
I have tried to achieve this using a KVM switch (the ATEN CS22U, non-powered). It claims to be Win7 compliant.
When I connect it to the E6410's VGA port and then in to the Monitor it says 'no signal detected'. Subsequent research would suggest that even if I were to somehow get a display through the KVM switch it will be lost as soon as you switch to the other laptop (!). 
I have come to believe through research on the web that the E6410 Laptop will only work with a VGA monitor being directly connected to its port, or an alternative (powered) KVM Switch with so called Active-DDC (whatever that is!) may also work. 
Needless to say I have exhausted my tech knowledge on this one.
Can anyone offer further advice or recommend a solution?

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Answer Match 42.42%

Typo on the title, I ment Truemobile 360, NOT 355.

I have an older Dell D400 I'm trying to breath some life back into and I thought I would try out Windows 7.

Well, I got everything working good I think, but the Dell 360 Truemobile bluetooth.

Windows 7 just won't see it. No matter what driver pack I try, it says no bluetooth found. The official Dell Vista pack asks me to turn on the bluetooth but I can't even figure out how to do that, and the light on the laptop is not lit up.

I see dell has this app/patch that it suppose to enable the bluetooth but that also tells me no blue tooth found.

I can't use my bluetooth cellphone as a modem, help please.

That being said, other people have been having the same issue with other laptops, same internal bluetooth and W7 but what worked for them doesn't seem to want to work for me.

On a side note it work's under Windows XP, just not W7.

A:Issues with Dell D400 Laptop, Dell 355 Bluetooth and W7

I opened the computer, removed the BT, rebooted, shut down, reinstalled the BT, rebooted and it's working now.


Thanks anyway I guess.

3 more replies
Answer Match 42.42%

Inspirion17R 5720
When I try to boot up, the dell logon screen comes on for a second along with the progress bar at the bottom of screen, the progress bar does not fill with the color and the dell emblem goes away..... the circle of dots that should spin also does not spin anymore, just a black screen 

A:Dell Laptop will not finish Dell logon screen

Hi Raymond2013,
I will recommend you to run the diagnostics on your system to check the hardware functionality:

Restart your system and keep tapping 'F12' as soon as the Dell logo appears.
Highlight 'Diagnostics' using up/down arrow keys and press enter.

Please let me know if you get any error code/message.
In case the diagnostics pass, try to boot your system in ‘Safe mode with Networking’ from Advanced boot menu and see if it works:

Restart the system and keep tapping 'F8' as soon as the Dell logo appears.
Highlight 'Safe Mode with Networking' using arrow keys and press enter.

Note: If your system has Windows 8, F8 key will not work to bring up Advanced Boot menu. Try to boot your system for 3 times and it will automatically bring up the Advanced Boot menu.
Keep me posted. Please reply for any further questions.
To know more about Dell’s products, services and drivers & downloads, please go to

13 more replies
Answer Match 42.42%

I have a Dell Inspiron 1545 laptop.  Recently, I bought a Dell Ultrasharp monitor U2412M to attach to my laptop to have an ergonomic home office.   My knowledge of computers/hardware is pretty... rudimentary.  
24"1920 x 1200Nice adjustable stand1x DVI-D port, 1x display port, 1x VGA port, 1x USB 2.0 upstream port, 4x USB downstream ports
I use my computer for writing documents, internet surfing, and rarely for watching tv.  Eventually, I will buy a lighter and newer laptop, but probably not for a year or two.
I think I bought the wrong monitor....  I was hoping to buy something to use now, that will last, and that will work with any future laptop I buy.
My monitor just arrived.  I connected it to my laptop with the VGA cable (my laptop doesn't have DPI or HDMI input).  It worked, but the picture didn't look.... very good.  
It is my understanding that VGA connections are the worst quality.  Can I use an ?adapter to connect to the VGA cable to access the DVI-D port on the monitor?  Or is this the best I can get?  I'm not even sure what ?video cards are, or whether I need one of these.  
I also looked up the specs on my old laptop and it says the specs of my laptop screen are 
1366 x 768 pixel
So is this the limit of what an attached monitor can be?  

Any input appreciated.  Thanks.

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Answer Match 42.42%

I have a dying Dell D610 laptop running XP Professional. I want to reformat/restore it, but I don't have the original OS disc (but I do have the original drivers/utilities disc.

But I DO have a legit Dell XP Home edition SP2 disc, with a key & everything (from my mom's Dell Desktop of about the same era as the laptop).

The question is now obvious, can I use the OS disc I have to re-do my laptop?


A:Can I Load My Dell XP Desktop Disc on Dell Laptop?

What do you mean by dying ? It would be senseless to reinstall, eg, if your HD was "dying".

As far as I know, an Install disk is not different for a desktop and Laptop. It will configure the OS based on the hardware you have on the laptop. Backup what you need from the laptop, and have at it.

PS: I am just another user, making a comment & do not work for this forum !

3 more replies
Answer Match 42.42%

I am plugging a HDMI cable into the HDMI port on a Dell E5440 laptop and the other end of the cable, which is Display Port, into a Dell P1914S monitor.
Nothing shows on the external monitor no matter what I do or try on either the laptop or monitor?  I have tried this on a Dell E7000 series laptop also with no result on that one either?
Does the HDMI port on Dell laptops support video or do I need to utilise some other means of connecting a second monitor.  Bear in mind there is no VGA output on these laptops.
Thanks in advance

A:Dell Laptop HDMI to Dell Monitor DisplayPort?

Display port is NOT bidirectional. You can go from DISPLAY PORT OUT to HDMI IN but you CANNOT GO HDMI OUT to DIsplay port in.
I would suggest an HDMI to VGA adapter.

2 more replies
Answer Match 42%

I own a Dell Latitude E6430.   I am looking for a Dell Companion 12000mAh or 18000mAh type of device to power and charge my Dell Lattitude E6430 when I am traveling (no outlet available).   When I view the compatibility list for both the Dell Companion 12000mAh and the 18000mAh I don't see the Dell Latitude E6430 in either list.  I went and purchased the 12000mAh and I am attempting to use this to charge and power my Dell Latitude E6430.  It powers my Dell Laptop for about a minute and then quits.   Is there a solution for this problem?   And/or is there another Dell Companion type device that I can purchase that is listed as 100% compatible with the Dell Latitude E6430?   I would like to either get this solution working or purchase the product that is listed as 100% compatible.  

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Answer Match 42%

Aw 17r3 (6820hk, uhd display, 32gb ram, 980m 4gb, itb hdd, 256 gb samsung951 m2)  laptop just arrived from dell outlet, Win 10 is on slow hdd vs fast samsung 951 256gb already in it.  I specifically payed more to get the speed feature of os on fast drive.  I have and still own many alienware and dell products. First time I have been disappointed by performance, I am counting on them making it right - never had a problem before. AW has painfully slow load/boot speed - slower than 3 previous laptops.  Os should have been on fast drive.I have premiere care for 360 days.Will they correct it.suggestion: exchange my Samsung951 256 drive for one with os already on it. I have slow dsl speed so that solution would take forever.  dell please look at my registered devices, the quantity should show I am a fan. If anyone has done this before and has a step by step - let me know, in case I am left on my own.

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Answer Match 42%

AW 17r3 (6820hk, uhd display, 32gb ram, 980m 4gb, itb hdd, 256 gb samsung951 m2)  laptop just arrived from dell outlet, Win 10 is on slow hdd vs fast samsung 951 256gb already in it.  I specifically payed more to get the speed feature of os on fast drive.  I have and still own many alienware and dell products. First time I have been disappointed by performance, I am counting on them making it right - never had a problem before. AW has painfully slow load/boot speed - slower than 3 previous laptops.  Os should have been on fast drive.I have premiere care for 364 days.Will they correct it.suggestion: exchange my Samsung951 256 drive for one with os already on it. I have slow dsl speed so that solution would take forever.  dell please look at my registered devices, the quantity should show I am a fan. If anyone has done this before and has a step by step - let me know, in case I am left on my own. Thanks.

More replies
Answer Match 41.58%

Hleping a friend who had so many viruses on his Dell B130 laptop that all we could do was to wipe it clean and reinstall windows. He does not have a driver disk so I went to Dell's support page and found all that I need. The problem is that I don't have internet access on the laptop that was reformatted. I tried to download to my computer but it wants to install the drivers.

How can I save the Dell drivers to a folder or even to a disk so that I can install and finish this installation?

I thought this would be easy as all the drivers are on Dell's site.

I tried to get to Chat with Dell and could not due to the computers service being over.

Thank you for any and all suggestions.

A:Dell Drivers for a Dell B130 Laptop

Anyone, including me (I don't have a Dell), can download Dell drivers to the desktop...and then burn them to CD.Just click the SAVE button, not the OPEN button for each driver package.

3 more replies
Answer Match 41.58%

I have a Windows 7 home premium Dell laptop that is on the older side. I needed to reformat it, but no longer have the disks it came with. I used a Win7 ISO to reformat, but it wont take the dell product key. I spoke to Dell support, and they stated that I needed to install Windows with a Dell recovery disk for the product key to work. Is there any way to use the existing product key when I no longer have the disk? Or is there any place I can get an ISO for the dell recovery disk?

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Answer Match 39.9%

So I searched the forums but coulnd't find a case specifically like mine because it's an HP and I have an additional question regarding it.

I have an HP Pavilion dv9000 with Windows Vista and an AMD Turion 64 processor.

I don't have a problem with Vista, but I do have a few viruses on this PC and I'd prefer to clean it out completely anyways.

I've been wanting to install Windows 7 for a while, and I figured this was the opportunity. I've downloaded the RC on my tower PC and burned it to a DVD.

My questions are as follows:

- I've read on here that through drive options, I can reformat the hard drive through the Windows 7 CD (Drive options). I've noticed that there's an "HP RECOVERY" partition on the hard drive. I've also read how I can get rid of it through the Recovery Mananger.
Can I safely get rid of the HP Recovery partition or should I keep it there, even though I'm going to Windows 7 and my computer has viruses?

- If I get rid of it, I assume it will consolidate both drives into one... Is it safe to reformat the computer with the Windows 7 RC CD (keeping in mind I can't find my Vista CD)?

I think that's everything...
Thanks for any help. This forum is a great resource.

A:Reformatting Windows Vista because of viruses, going with Windows 7 (HP laptop)

14 more replies
Answer Match 39.9%

Hi everyone
Got a bit of a problem which I need help on please:

The screen has gone blank but works on an external monitor, this only started to happen after I let my son use my laptop, he and his friends have connected their iPads etc for films and music...but strangely, sometimes it comes on without any problem when I boot up as normal, so it is still working, this has happened on other occasions I am sure it can be rectified but I don't have a clue really. See below for what I have tried so far:

1. Checked monitor display - it shows the external monitor as the primary display only and I can't seem to get it to display the laptop monitor.

2. Checked the internet for possible solutions but could not properly understand everything to rectify the problem.

3. Could it possibly be anything to do with the amount of memory that has beenused up? (my son has used most of it for his music & films etc.)

Please help

Cheers folks

Kenny Khan
Wales, UK>

A:Laptop Screen gone blank on my Dell M1530 Laptop

Hi and welcome to TSF try page 42 here

1 more replies
Answer Match 39.48%

A company called TweakBit is relentlessly downloading software to my DELL Inspiron, informing me that my laptop has over 240 errors and offering to fix them if I purchase and install their software. They use the DELL trademark and also state that they are a Microsoft Partner, Norton Secured (using Microsoft and Norton trademarks), and are "100% Satisfaction Guaranteed" by an unnamed agency! They offer a 24/7 support number. I called the number and a man with a heavy Indian accent told me he knew nothing about DELL, Microsoft Partnership, or Norton! I found and deleted the TweakBit software installed on my laptop on 4/1/16. I removed it. It reinstalled on 4/2/16! Is this really a DELL sponsored product? The Geek Squad says that it is a scam! I purchased my laptop at Best Buy on 12/24/15. The undocumented software DELL had installed on the laptop downloaded malicious software from the internet! I had to perform a full system reset TWICE to get my computer to function properly!
I used to have great respect for DELL. NO MORE! How dare you deliver products with undocumented software installed! I have lost all confidence in DELL and I will never buy another DELL product! I wish I could return my Inspiron. It is an insecure device. I no longer trust it! I no longer trust DELL! I an going to contact Best But to see if I can return or exchange it for something trustworthy.
I took screen shots of the TweakBit pop-ups which clearly display the DELL, Microsoft Partner, and... Read more

A:TweakBit Software is downloading to my laptop posing as DELL software! Is DELL aware of this?

Hello Sir, I have already replied to the same post you left on Facebook, but would like to repeat my message here.
We are sorry you had a negative experience with your computer that involved TweakBit products. I would like to clarify a couple of things so there are no misunderstandings. TweakBit does not come pre-installed on Dell computers and does not get installed automatically without user consent. We are in fact a Microsoft Gold Application Development partner and we do use Norton to test our software and certify it as virus-free. The only place in our software where you could have seen a mention of Dell would be the section that contains information on your computer system. Our software displays your computer brand, model and specs for your convenience, as many users have no idea where to locate this info when faced with the need to do maintenance on their computer or to call support.
I can assure you that TweakBit software is neither malware, nor does it contain any malware. We take customer safety very seriously and work with every complaint until the issue is resolved to the customer’s satisfaction. Our software comes with an unconditional 30-day money back guarantee, so if you purchased any of our products and did not like how they worked, you can submit a request at for an immediate refund.
We did have some issues with certain anti-virus programs flagging our software (hence most of the negative feedback on the web), but these we... Read more

2 more replies
Answer Match 39.06%

Just to say thanks for the answer to my previous question but here's a new one:

My Dell laptop just died. I am computer illiterate so all I know is how to get the harddrive out of my dead laptop. The reason I need it is that I did not backup my info so I need to transfer it to the new laptop. I am not sure if I am supposed to take out the harddrive on the new laptop and replace it with this old one so that I can back up the data and then switch the harddrives. Or hopefully if there is a way that I can back up my older harddrive externally without having to put it inside my laptop?

A:Dell laptop harddrive...can I use it externally to another laptop?

Since it won't boot in a different machine, putting in the other laptop won't do you any good. Look for an external case with a USB connection so you can use it is an external backup drive after you empty it.

1 more replies
Answer Match 38.64%

I want to view Netflix "view now" videos online with an external monitor. What's the easiest way to accomplish this?

Thanks in advance.

A:Adding a 22" Dell External Monitor to 15" Dell M70 Laptop

Get a 22" Dell monitor and connect it to the vga port on your laptop. There is an Fn + (some other key) that will enable the external monitor. You can press the Fn+(some other key) combination so that either the laptop display is used, the external display is used or have it set so both are used for the display. Typically the combination is the Fn key plus one of the F keys at the top of you keyboard.

1 more replies
Answer Match 38.22%

I am trying to take back up of the files from my Laptop.
I used it for 2-3 days. 
Stages followed. 
I connected my laptop with a hard disk.
1. Welcome
2. Factory recovery media. After starting the application, following error poped up:an error occurred while creating the factory recovery media dell
3. Data back up to hard disk. No issues for this point
4. Finish

A:New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

Thank you for writing to us!
Kindly click on the following link:
This link will give all the information as to how you can use Dell backup and recovery and if there are any other issues with the same.

1 more replies
Answer Match 37.8%

I gave my old broken laptop to a friend to fix up, it had a number of hardware problems and needed a reformat as well. Anyway he did his work and it's running fine, but he's put Windows 8 on it when it was a Windows 7 laptop. I'm finding some things don't respond as well as they should but i really just want my old 7 experience back. The question is, if i run my recovery discs (the ones that you create upon getting a new computer) will it recover it back to W7 or will i need to get a W7 disc and do a whole clean install.

Here is my exact laptop showing all the specs: HP Pavilion dv3-2310ea Laptop PC (13.3-inch LED with Multi-Touch Technology, Windows 7 Home Premium, Intel Core i3 i3-350M Processor, 3 GB DDR3 RAM, 250 GB HDD, 802.11 b/g/n Networking, ATI Radeon HD 4550 Graphics): Computers & Accessor


A:Reformatting Laptop From Windows 8 to Windows 7?

Yes, they will put it back to Windows 7, but it`s best to do a clean install.

Remember you will need your drivers, so use Windows 8 to get them before you start.

At least get the network drivers.

Clean Reinstall - Factory OEM Windows 7

Clean Install Windows 7

9 more replies
Answer Match 35.7%

I have a Dell inspiron 3500 laptop that I receently had to format and reinstall 98 on due to a virus. All went well until I went to enable DMA for my Dvd drive. I check the box in Device manager, it prompts me to reboot. Upon rebooting, I look at dma to see if it is still checked and it is not. Dell support claims dma is not available for this model when using original windows media for installation. Inspiron 3500, Pentium II 333, 192 mb ram, 6gb udma 33 toshiba, toshiba dvd-rom, margi dvd-to-go pcmcia decoder, Win98 SE.
Dell support also claims that the recovery disk will allow this option, where-as the original 98 disk installation will not. There is no drivers available on their site for the ide bus-master. I have replaced the hard drive and the dvd to no avail, also things support claimed were "bad". I have gotten nowhere trying to find out who actually manufactured the mobo for this model. Is there anything I can do to get this to work. This system used to play dvds beautifully with the decoder card, now they can't be played with or without it. HELP!!!

A:Dell Laptop DMA

Im not very laptop literate but I think you should try getting the latest device drivers for your hardware on another pc via floppy. Then remove the old device driver and reinstall......Do Not attempt to update cause this too can also cause more problems. I hope this helps.

2 more replies
Answer Match 35.7%

I have a Dell laptop, it wouldnt boot up, i tried everything, changed and re seated ram, removed battery, etc, then i plugged it into an external monitor and it is showing up fine, but on laptop screen its totally black not even dim, would this indicate its the lcd or the inverter and how can i tell for sure?

A:Dell Laptop

This appears to be a hardware issue. Can you please create a thread in the internal hardware section of the forums?

2 more replies