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Solved: I restored my system, but am locked out of 'my documents' folder

Q: Solved: I restored my system, but am locked out of 'my documents' folder

I just did a non-destructive restore on my system, and I am trying to retrieve the files from the 'my old disk structure' folder. But, the 'my documents' folder is set to private, and now I can't access the folder. I was wondering if there is any way I can get around this, or can I basically kiss those files goodbye?

A: Solved: I restored my system, but am locked out of 'my documents' folder


If you follow this link it will tell you how to get access again.

3 more replies
Answer Match 71.82%

I downloaded a password protection program called Folder Access. It was causing lots of issues so I decided to uninstall it. But when I did, since I had “My Documents” folder password protected, the whole folder was locked for some reason. Now, the "My documents" folder has a control panel icon on it and displays the control panel when I attempt to open it. The folder properties under the control panel icon still show that the folder size is 20GB and has about 500 folders and 5000 files (which is about right for my documents), but it is just an ordinary "folder" and not a "File folder". Also, the folder has "21ec2020-3aea-1069-a2dd-08002b30309d" next to it (I believe this is the GUID for the control panel). So all my data is still there but somehow is hidden under a second control panel link. The system created another “My Documents” which is pretty much empty. Can someone please help me make this folder accessible to me again or give me any ideas to change registries or find the lost files?

A:My Documents folder locked/hidden under Control Panel

Personally, I would try reinstalling the program Folder Access and using the original password used to password protect the My Documents folder to unencrypt the folder.

After that I would uninstall the program.

2 more replies
Answer Match 66.36%

I've experienced this problem twice in the past week. Here is my current problem:

New Windows 8 computer
Moved Office 2010 install from old computer to new computer
Copied all documents to new computer by installing the old drive in the new computer (NTFS to NTFS)

When trying to open any DOC, DOCX, XLS, XLSX, PPT, or PPTX files that are stored in the Documents folder I get permission errors. Word will open an RTF file just fine. If I try to use any Office programs to save a file to the Documents folder, I also get permission errors. I can move the file to the Desktop and work with it just fine. I can then move it back to the Documents folder.

Here are the errors when trying to open files:
Word - Word cannot open the document: user does not have access privileges
Excel - 'C:\Users\xxxxxx\Documents\Book1.xlsx' could not be found
Powerpoint - The path or file name for C:\Users\xxxxxx\Documents\Presentation1.pptx is invalid.

When I try to use one of these programs to save to the Documents folder, I get the following error:
You don't have permission to save in this location.

I tried copying the files two different ways to eliminate any lingering NTFS permissions. I used a linux box to copy from the old drive to EXT4, then to a linux formatted FAT drive. I plugged this FAT drive into the Windows machine and moved the files over but got the same errors. Next, I copied the files from the old drive to a FAT32 drive using another Windows box. Then I tool the FA... Read more

A:Solved: Office 2010 Can't Open Or Save Documents in My Documents Folder

10 more replies
Answer Match 65.52%


I downloaded a skin just for try but it wasn't that good so tried to get rid of it. I restored the system to an earlier restore point and the theme was deleted but the new icons remained; I deleted the iconcache.db and after rebooting the icons still stayed the same. Then I expanded the max cached icons tp 1024 in HKEY_LOCAL_MACHINE/Software/Mircrosoft/Windows/CurrentVersion/Explorer (in fact i had to create a new string with Max Cached Icons) but still nothing happens to the icons.
I could manually change them to default icons by right clicking on them, properties (selecting default values here does work.. ) but i don't want to do this to all icons on my pc

can anybody help me, i want to get rid of this icons

A:Win 7 Icons not restored after iconcache.db deleted/restored system

Did you delete iconcache as described here? Icon Cache - Rebuild

2 more replies
Answer Match 64.26%


I've recently installed winXP on my new sata hard drive and everything is going swimmingly. Today I added the hard drive from my old computer to copy some files over before formatting it. The drive installed fine and the system booted just as it should. Once I got in to windows I could access the second drive just as I should be able to, all apart from the user profile folder in my documents. By this I mean when you look in the documents and settings folder and you have folders called Administrator, All Users and Application Data, then you have one for each user profile on the system, and it's that user profile folder it won't let me access. When I try and open it it just says access denied.

Please help me get in there as it's full of loads of work and music I need, plus a few pictures of ex girlfriends in their underwear.


A:[SOLVED] My Documents is locked - please help

Sorry I'm running XP sp2 all up to date.

3 more replies
Answer Match 64.26%

Good afternoon,
     I use exchange online a lot (OWA) and a few days ago Internet Explorer started defaulting to OneDrive Documents Folder instead of my local Documents folder. It was running fine before that. Not sure what changed. I have since changed
settings in OneDrive to save locally instead of on OneDrive and even disabled OneDrive completely. However, every time I try to add an attachment from Internet Explorer, it defaults to my OneDrive folder and not my local folder. Anyone know of a fix? Yes,
I know I could just use a different folder and copy from my Documents folder to the new folder, but there's obviously an issue that I would like to fix. Thank you all for your help.

More replies
Answer Match 63.84%

One day, I went to my employment documents to find ALL of them where locked by Word 7. I have been able to open them in Works but I rather use Word (favorite). If not, will have to use Works. Any suggestions?


A:Solved: Word 7 Documents Locked

It could be because you have not activated your Microsoft Office software.

Or because you have an expired trial version of Office (which Word is part of).
Trial versions of Office come pre-installed when the PC is new. It's not built-in to Windows, so you only get a trial version of it.
When the trial period expires, editing or creating new Office documents with it is blocked.
What happens if you start Word and click on Help >> Activate Product?

If you are already activated, a dialog box saying so
will appear. If you are not activated, the Activation Wizard will
start. If you have an expired trial version, a dialog box will prompt
you to enter a valid product key or purchase a key online."

1 more replies
Answer Match 63.42%


I've just formatted my computer and restored my personal folder (.pst file) in outlook before setting up any e-mail.

I've setup my e-mail after that, but then outlook creates a new personal folder for it, and that's not what I want. I'd like to receive mail in my old personal folder.

How can I do that?
Appreciate your help.

A:Solved: How do I recieve e-mails in my restored Personal Folder? (Outlook 2007)

8 more replies
Answer Match 63%

My pc is Win 7 64bit and having problem with folders locked icon and cannot open and also system slow down. built-in card reader out of order. that was happened after renew my anti-virus. it also locked and seem not working as order. In control panel's uninstall features also blocking to remove some program.

Please suggest! how to solve it. thanks

More replies
Answer Match 62.58%

Yesterday I upgraded to WIN 7 Professional after having to do a reformat. Everything was fine after the upgrade, until this afternoon I noticed my "My Documents" folder is locked I am the owner and have full rights but yet can't get in! I am attaching, in order, of the messages I am getting. Any suggestions? I have no idea if I pushed a button I wasn't suppose to or what happened, yesterday was fine! I haven't installed anything after the reformat except for Firefox, PSPX2 and Incredimail. Any help will be appreciated! Thank you so much, debbie

A:"My Documents" folder is locked

You are trying to get into the wrong folder. That is a junction!
You need "C:\Users\Debbie Doodles\Documents"

6 more replies
Answer Match 62.16%

I got this new computer and the guy who sold it to me said he had wiped the drive clean and reinstalled xp. I transferred all my docs from my win98 computer to the xp computer's directory via windows explorer. I then discovered there are 3 or 4 identical directories, labeled My Computer, My Documents, etc. So I tried to organize everything into a single folder, deleting each as I successfully transferred folders and files.

I then found that the folders that I had transferred did not list any files in the right hand window pane. I right click on Properties and the number of files are listed. So I went to the Recycle Bin, highlighted every folder I had deleted, and clicked the restore selection. The directories still list have the correct space and number of files when I click on Properties, but the right side of the window is still empty. I would appreciate if anyone has any suggestions on how to fully restore the files.

A:xp is hiding my restored(?) documents

For starters, open a folder > click on Tools in the menu bar > Folder Options > click on View tab > click on Show hidden files and folders > ok

Secondly, is this your first time using XP or have you used it before?

2 more replies
Answer Match 62.16%

HELP!!! I'll try to make this simple ...

1. accidentally deleted necessary windows xp home files.
2. reloaded windows
3. folders from previous system that were locked/private by user are not accessible.

My old user id is gone forever (I think), the private folder option will not recognize me even if the user id and password are duplicated.

The old computer registry information is long gone... is there anyway to go through dos and copy folder and files out of windows system in order to access?

Does anyone have any other solutions? These folders contain images and word documents that will be impossible or very difficult to replace.

A:tough one! locked folder - new system registry

If your file system is NTFS, go here. NTFS Data Recovery Check this site out as well UNERASER

3 more replies
Answer Match 61.32%

I have a laptop with an SSD and a "normal" rotating hard drive. The SSD is small (32Gb) so I want to reserve it for things that best belong on it, using the bigger (650Gb) HDD for the bulk of my storage needs.

I assumed it would be easy to move the Users folder but no, it can't, so after much faffing around I managed to move the folders individually using the Properties/Location tab, all of them that is except the Documents folder which for some reason doesn't offer the Location tab on its Properties.

This concerns me because the Documents folder is likely to grow the fastest (most of my work is text) so I really do want to get it off the SSD onto the HDD. Anyone have any ideas how I can do this?

As a subsidiary question - if that's allowed? - if I create another user can I tell Windows to put its folders on the HDD right from the start? As there's nothing in the Users folder yet that might be a way round this problem?

A:Can I move Documents folder on a mixed SSD/HDD system?

Hello Briesmith, and welcome to Eight Forums.

If you like, you could do what's in the yellow tip box in the tutorial below to basically use a new folder on the HDD, add it to your Documents library, and set this folder as the default save location for your Documents library. This way anything you save in you Documents library gets save to this new folder on the HDD instead, and you don't have to mess with moving your user folders and risk messing them up if something should go wrong.

User Folders - Change Default Location - Windows 7 Help Forums

Hope this helps,

3 more replies
Answer Match 61.32%

I downloaded a bunch of wav files in a .zip archive that are from Pokémon Platinum and I extracted it into a folder using 7zip. but I am unable to move that folder to any other directory, I always get a "This action cannot be completed because it is in use by another program". Lock Hunter claims that the locking process is 'System'. A Google search on this issue tells me that it only occurs when you try to delete an ISO when it is mounted by Daemon Tools, but this is not an ISO and Daemon Tools isn't even running! This is just a folder with wav files in it. 7zip isn't running either! in fact the original zipped folder is long been deleted like 4 hours ago. I tried to move the folder into my 'Music Creation' folder in 'My Documents' and I run into this error every time. it currently sits in 'Downloads' unable to move because of this.

A:unable to move a folder of wav files "In use" locked by 'System'

Have you tried booting into Safe Mode (keep striking the F8 key about once per second when you first power up) and seeing if you can move/delete it?
I've had this sort of thing happen intermittently over the years and generally booting into Safe Mode allows me access.  It's maddening when this occurs for no reason that anyone can easily fathom!

1 more replies
Answer Match 61.32%

I accidentally deleted my RECIPE FOLDER containing several categories of recipes with several files in each folder. I could not find my deleted files in MY Recycle Bin so I recovered my RECIPE FOLDER by restoring my system to an earlier date. Now that I have recovered My RECIPE FOLDER, all my files are now script and cannot be read. These are recipes that I have been collecting for over 8 years. It's a treasure to me. How do I return these script files to normal. My folder was stored on an HP Pavilion Laptop using Windows 7.
Thanks to any helpers on this forum who can assist me.....Carlyle

A:Accidentally deleted a folder in Windows 7 and now restored folder files are script

could you attach an example of one of these files to a post so we can have a look and see whats happened to them for you?

5 more replies
Answer Match 60.9%

Dear Forum BleepingComputer:
My computer has starter acting weird and I am not able to open some files or folder on my windows 8 computer.  I am now on safe mode, but unable to proceed as what to do.
Now I cannot access basic folders like:
c:/documents and settings
c:/users / owner / *.* almost all folders here are locked
All of the above folders have changed their icon to show that they are now shortcuts and I have tried to change permissions as the admin, but it still locks me out somehow?
I have a log Farbar Recovery Scan Tool....Can anyone out there help?
Maria Ram
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 27-07-2016
Ran by Administrador (administrator) on MARIGLOBAL (01-08-2016 14:01:25)
Running from C:\Users\Administrator\Desktop
Loaded Profiles: Administrador (Available Profiles: Maria Ramirez & Administrador)
Platform: Windows 8 Single Language (X64) Language: Español (España, internacional)
Internet Explorer Version 10 (Default browser: FF)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool:
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(Qualcomm Atheros Commnucations) C:\Program Files (x86)\Bluetooth Suite\AdminService.exe
(Samsung Electronics CO., LTD.) C:\Program Files (x86)\Samsung\S... Read more

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Answer Match 60.9%

Q1. When I look at the folders in C:\Users\User-Name , I can see a [My Documents] folder. I double click on [My Documents] and the location now is C:\Users\User-Name\Documents , why is the folder name different from the exact folder location? (I notice all other folders that have the word "My" has the same situation)

Q2. If I want to move the My Documents to another drive D:, I should create a new folder in D: as [Documents] (without the word "My") or should I create a new folder [My Documents]?

Q3. I intend to follow this article User Folders - Change Default Location to move My Documents folder, in the article it says
"OPTION TWO 3. Create a New Folder by right clicking or press and hold on a empty space in the main window there, and click/tap on New and Folder. Name the new folder without spaces (ex: "Music" for My Music) for the user folder that you want to move there. (See screenshots below) NOTE: The name that you type in for the new folder will be what you see as the user folder name in the Start Menu (shell:UsersFilesFolder) location when finished with all of these steps. It would be best to use the same name as the user folder to avoid confusion."
"OPTION TWO 8. Navigate to the same location as in step 2 and 3 above, then select the renamed new folder (ex: Music), and click/tap on the Select Folder button. (See screenshot below)"

Is the second screenshot at OPTION TWO 3. and screenshot at OPTION TWO 8. wrong... Read more

A:Why User folder shows My Documents but folder location is Documents?

Hello pcwin,

The user folders that have "My" in the name are not actually named with the "My".

These are symbolic links, so when you name the folder "Documents", it will automatically rename and display as "My Documents", but in reality is still "Documents".

It can be a bit confusing.

9 more replies
Answer Match 60.9%

Hi guys,

I'm a noob to the forum but have read a tonne of threads on here and always find it a great source of info.

I'm trying to encrypt my Windows 7 laptop using full drive encryption through VeraCrypt. I know VeraCrypt well and have used it a lot, and I'm a CEH so I know a fair bit about computers. I'm not totally computer illiterate!

First issue I had with VeraCrypt was an error saying "The operating system does not boot from the selected drive" or something like that. So I followed this guide: TeraByte Unlimited Knowledge Base

That all worked on and I now have the attached picture as a setup. I'm trying to now switch the System folder over to the C drive rather than the System Reserved (F) so that VeraCrypt will only recognise that as my primary and will stop trying to run full encryption on the System partition. I've deleted the letter, tried changing ownership (although not sure if successfully). If anyone can offer some sort of guide then I'd really appreciate it.

I've tried almost everything but if anyone has ideas then PLEASE help - I'm desperate to get this sorted and you'd be an absolute hero!

Thanks in advance and look forward to spending more time in the forum.


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Answer Match 60.48%

I recently system restored my computer, and it was connected fine to my d-link DIR-615 router, but now it does not connect, what do i do?

A:Solved: System restored my computer, now it won't connect to internet

16 more replies
Answer Match 60.48%

Recently, my laptop warned me that my hdd was about to fail. I purchased a new hdd, and restored a system image to it. My computer booted and seemed fine. However, the next time I opened my laptop, I found the blue screen of death, and, although my old hard drive still (barely) functions, the new hard drive won't boot. I attempted to re-restore the system image from my external hdd, but now, it doesn't work anymore, although it still sees the system image. Can you help? Thanks!

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Answer Match 60.06%

Okay, here's my problem:

I restarted my computer after installing an update to my firewall program.

I get the "windows could not start because the following file is missing or corrupt: Windows\System32\Hal.dll"

I tried to do system restore first (F10) and it tried to start windows to start the system restore program I suppose and so of course the same error message came up.

After retrying a few times, I tried the other option in system recovery (f10) and it said user data would be preserved but I may need to reinstall programs, so I thought that'd be fine. I let it do it's thing and came back later when it was done and it looked like the first time I started my computer ever where it has that cheesy music and asks you to name your computer, etc.

So I'm finally in Windows again (XP Media Edition 2002 SP2) and the first thing I check is my documents folder and all my documents are gone! I checked the properties of the C: drive and it shows that I've used 224GB space, but I can't find my files anywhere. I've looked in all profiles in documents and settings. It seems like the files should be somewhere since the hard drive shows that I have that used space. I hope someone can point me in the right direction! I know this isn't the most well thought out explanation, but I can't think too well right now.


A:Can't find My Documents Folder or contents after System Recovery/Restore

16 more replies
Answer Match 59.64%

I have been using my ACER tablet with my Netgear router for several months with no problems at all. Then last night I decided to restore my tablet to its default settings, meaning that all my programs, apps, files, etc., were erased. Then I rebooted my tablet and started from scratch, entering the requested information. Everything appeared to be going just fine until I turned on Wi-Fi and attempted to connect to my network (Secured with WPA2), which was available and showed Good signal strength. I clicked on it, then attempted to enter my password. As soon as I entered the first digit of my password, the option to Connect to the Internet immediately disappeared, becoming greyed-out. Repeated attempts to connect failed for the same reason.

I called ACER Level 2 Support and tried a couple of procedures which didn't solve the problem. One was pushing the Reset Button twice. The technician told me that I may have a problem with my router settings. He suggested that I go to a local fast food outlet and see if I could connect there. I went to McDonald's and was able to get on the Net without using a password. I returned home and tried again to connect, but still was unable to enter my password.

At that point I called Netgear, figuring for sure they could solve the problem for me. Well, after a lengthy discussion the technician told me that, by the way, my 90-warranty had already expired. Of course, he assured me he could get rid of my problem, but for a price: $79.95 fo... Read more

A:Solved: ACER tablet cannot reconnect to Net (Wi-Fi) after system restored to default

8 more replies
Answer Match 59.22%

Hi, I'm hoping someone can help me out here. Yesterday I changed the SID, in hindsight it was a bit silly, but it's done now. After allowing it to change for all files, I never once interrupted it, I tried to open my email and check that, but it was asking for my account passwork again, but didn't like what I was putting in there. So I decided I'd just do a system restore to a point that was a few hours before changing the SID.
The system restore took quite a while compared to previous system restores, but when it was done, and the cmoputer restarted, I logged in as usual, but after that I didn't get any desktop show up at all. I got an error message saying explorer had stopped working, and there was only the button to end process in that dialog. I then try getting into the task manager by going through ctrl+alt+delete, but when I click on task manager I get a dialog sayaing sysinternals has stopped working.
I found someone with this same problem, and they were advised to use startup repair, so I looked that up, but when I tried it on my machine, it says that I need to unplug any cameras and USB's etc. but there wasn't anything plugged in at any time?
I am really stumped as to the problem and really need to fix my laptop as I use it all the time for uni :(.
Any help is much much appreciated

A:[SOLVED] NewSID, didn't like result so system restored later that night, laptop now w


Originally Posted by b1b2b3

. . .Yesterday I changed the SID. . .

. . .I then try getting into the task manager by going through ctrl+alt+delete, but when I click on task manager I get a dialog sayaing sysinternals has stopped working.

Hi -

I think the SysInternals Suite created by Winternals Software founders Mark Russinovich and Bryce Cogswell contains some of the absolute best programs ever written. I use many of them daily to try and outwit Vista and Windows 7. Sometimes I get burned and lose the game.

Some of the SysInternals apps are simply not Vista compatible. I assume you used SysInternals NewSID to change the SID. It also appears from the area quoted in red above that you may have replaced Task manager w/ SysInternals Process Explorer.

I believe too much done here while on a single session, unfortunately. NewSID w/o a doubt did you in. Unfortunately due to Vista encryption and file permission settings, those now broken links with the old SID are gone - at least the ones that the system needs to functionally perform.

Your options as I see them - create new user account, if you can &n see if it works. Activate the Vista Hidden admin account, if possible, and create new user account if you can't with current user ID.

START | type cmd.exe into the start search box | right-click on cmd.exe above under programs - select run as admin. Then type
net user administrator /a... Read more

19 more replies
Answer Match 58.38%

Hi, TSF. I'm currently running Windows 7 Home Premium on a HP Laptop. Anyways, I just had some files transfered over from an old computer whose harddrive has died. The files were fine, full integrity, etc. Anyways, I began moving one of the folders to a location in my computer when I realized I was moving it to the wrong place. So I cancelled the operation. However, things got stuck trying to cancel. About a minute later, it looked like the operation had cancelled, but the folder was moved to the location anyways! The original location no longer contained the folder.

Here's the problem. Not all of the contents in that folder transferred over. Those that didn't, they seemed to have disappeared now. An additional problem - I can't access things in the folder that was moved, and I can't move the folder, either. I have shutting down and restarting my computer, but the issue persists. It's like it's still trying to either copy over those ghost files or undo the cut.

Any ideas on how to solve the issue? Thanks

A:[SOLVED] Folder has become locked down, or something?

Download Unlocker 1.9.0 - , this will help you delete it, do you still have access to the dead hdd to get the data back?

3 more replies
Answer Match 58.38%

I am currently copying about 250Gb of files from an external disc to a folder called Recovery on my C internal drive.

After copying about 100gb taking about 21 hours the folder displays just turned off on the screen and the copying stopped.

The problem is the file called Recovery has locked itself somehow and I can't access it.

When I click on the file name it opens a window showing one folder with a string of numbers and letter as a name and within that there arre two files called boot.sdi and winre.wim.

Can you please advise how I can get into this folder?


Windows 7 Home premium

A:Solved: Folder locked itself

Sorry to reply myself but I have to apologise profusely to you all, I was looking in the wrong folder - all is actually well.

Once again, sorry to waste your time.

1 more replies
Answer Match 58.38%

as i said in the title I locked my self out of my folder and now i cant delete it
by going to a folders properties and then security i clicked advanced and played around until now i removed "full control" from my user(i am the adminstrator) and there is no way to delete that file
i even logged in safe mode and as adminstrator and still when i try to delete it it says I DONT HAVE PREMISSION
i REALLY need to delete that folder
not even the command windows (that looks like dos ) can do it!!!

Please help
thnx in advance

A:[SOLVED] I locked my self out of my folder

lol?why do you need to delete that folder o.o. Idk if we can even help you, I'll see if a mod has to say about this and if he says its alright ill try and help.

12 more replies
Answer Match 57.54%

I have a big problem here , I want to restore my data from a locked windows account folder located in C:\Documents and Settings\ I get access denied msg when I tried to access
please help me to restore my files..

A:Solved: Help me to restore locked folder

Hello Mhrlive. Your problem seems to be caused due to access permission problems. Please read the following Microsoft Knowledge Base article and perform the troubleshooting instructions suggested to resolve the problem.

How to take ownership of a file or a folder in Windows XP

Let us know if it helps or not. Good Luck.

-- Goku

3 more replies
Answer Match 57.54%

Hi All. New user, first time post here. I've got a problem with Windows XP. So a friend of mine gave me a copy of norton ghost 2003 to try out. Well, it must have been a bad copy because when I tried to run it, the program just hung up and did not start the dos ghost, despite waiting for an hour. I shut off the power to the computer, and then it was stuck in this loop of going to pc-dos whenever I turned on the computer. It would not bypass this despite picking the option to skip ghost and go straight to windows. So, I had a new hard drive to put into the computer (which precipitated this whole ghost business in the first place), and i reloaded windows, which went fine. Everything is great now on my new larger hard drive, except that I can't get to the documents on my old hard drive. I put the old drive into an enclosure I had laying around, and I mapped to documents and settings, and then my user name, and it told me access is denied. I had the account password protected, and I know the password, but windows is not even asking me for a password. How do I get around this? Thanks in advance.

A:Solved: Getting old documents folder

8 more replies
Answer Match 57.54%

Okay, here's the rundown as best as I can remember it...

Several years ago (around 10, if I'm approximating), I purchased a slew of components and built my first computer from scratch. Since that time I have run through four power supplies. It seems as though some other component is causing these power supply failures. This is not the purpose of this post, however (but some back story).

Now, I am not the most technically savvy person in the world, and after the second failure, I took the computer to a "professional". While I don't know what he did in its entirety, I did notice a change that confused me. However, as I had decided to be an end user from this point forward and not a techie person, I didn't question it. The change... I could access the user account "Documents" folder from the "My Computer" window but not from within the "Documents and Settings" folder under the root directory.

In other words, if I were to double-click the "My Computer" icon, I would be given the usual options of hard disk drives and CD drives as well as the "Shared Documents" folder and the "_Username_ Documents" folder for the user logged in. (That would by Ahr Neely's Documents for the Ahr Neely user, and as there was only every one user created on the computer it was the only documents folder that should have existed.)

However, if I were to, from the "My Computer" window, open the C:\ d... Read more

A:Solved: Missing User Folder from "Documents and Settings" Folder

14 more replies
Answer Match 57.54%

Hey, folks. I read the "please read" post, but I'm not the most tech savvy fellow around, so I apologize if I'm omitting valuable information.

Over the summer, I bought a new laptop: an HP Pavillion dv6700 Notebook PC. I very much like it, but in late September, my hard drive crashed. It warned me that a crash was imminent, so I backed up my files beforehand. When it crashed, since it was under warranty, I took it in, and my HD has been replaced. It's a Western Digital hard drive, if that matters.

Well, I got my computer back today and performed a restore. The folks who worked on it gave the PC the name TEST-PC. The first time around, they'd called it OWNER-PC. I changed the name back. Also, they gave me the user name TEST. They'd previously called me OWNER. I changed it back. I performed a full restore from my external hard drive, and it seems to have gone successfully. However, every time I boot my PC, I'm still getting the user settings for the starting-from-scratch user they created for me. I can't access the user that has all my old files and settings as his default.

What do I need to do to be that user again?

Here's what my system info says:
Manufacturer: Hewlett-Packard
Model: HP Pavillion dv6700 Notebook PC
Processor: Intel(R) Core(TM)2 Duo CU t5550 @ 1.83 GHz 1.83 GHz
Memory (RAM): 3070 MB
System type: 32-bit Operating System
Computer name: Owner-PC
Full computer name: Owner-PC
Workgroup: WORKGROUP

When I go to my computer's Users fol... Read more

A:Restored my system - how can I log in as my restored self?

Hi. . .

What files were copied back onto the laptop (e.g., user profile folders/files, \windows folder, \Program Files, etc...)?

You can change the computer's name as you know. You can change a user name via Control Panel, but the previous user name will remain under the \users folder - now attached to the newly changed user name. The unknown account probably refers to the owner of the files that you copied over as the ACL (Access Control List) shows your previous user name/SID (the S-1-5-21-etc...) number to be either the owner of the files or has permission to use them.

The only way that I know of get to where you want to be is to perform a Vista re-install using either the recovery partition or your Vista DVDs.

Please run the following command so that I can see exactly what is under the users folder -
START | type cmd.exe into the start search box | right-click on cmd.exe above under programs | select Run as Administrator | the cmd prompt ("DOS") screen appears - copy/paste the following (to paste into the DOS screen, right-click at the top, select Edit, select Paste):

dir c:\users\*. /a /q > %temp%\userdir.txt & start notepad %temp%\userdir.txt
A Notepad will appear. Copy the contents and paste them into your next post.

Regards. . .



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Answer Match 57.12%

A few months back I compressed almost all my folders in C:\ drive to save hard disk space. My music folder got compressed too (the song name texts changed into blue color). Now the problem is whenever I add new songs to that folder the new song titles do not change into blue (they remain in the normal black colored font) but I can not play them anymore. As soon as I try to play them in Winamp, it shows 'End of Playback' message.
The folder properties show it to be 'Read only'. When I try to un-check the read only box (apply to this folder and all sub folders) it gives an error message: 'Error Applying Attributes - An error occurred applying attributes to the file C:\Lime\Rock\Sweet Child of Mine.mp3. Access is Denied' And then this error message keeps repeating for every song name in that folder.
What do I do?

A:Solved: Folder Locked in Read Only Mode

from a post made by Frank4d
Try this from a command prompt: compact /u /s:c:\ /i

It uncompresses all files in all folders. Or if you only want to uncompress files in certain folders: compact /u /s:c:\somefolder /i

somefolder would be the folder you want uncompressed.

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Answer Match 57.12%

I probably did a dump thing (only the 100,000th in my lifetime!). I backed up my working folders on my XP desktop into a zip file where the options were set to save the relative path of each file. I then extracted the backup zip file to my Win 7 laptop, not remembering that Win 7's folder structure is different than XP's. So I wound up with a new folder on the laptop "Documents and Settings", with all the stuff that was under it. So I was going to open it, move the files from (XP's) My Documents to (Win 7's) Documents. . . but there's just a weeeeeee problem: The Documents and Settings folder is LOCKED!!

I have gone to the Security tab under properties and changed the permissions to allow EVERYONE full access, and it still denies me access. I downloaded Unlocker, but it doesn't show up in the menu when I right click the folder, so I have no idea what it's good for/how to use it. I can't delete it because that's not a choice on the menu when you right-click it.

BTW, yesterday it had a padlock icon overlay on it. Today it has a shortcut arrow. I also have no idea why it's showing as a shortcut.

How the he** do I get access to this folder??

A:Solved: Folder locked; cannot change permissions

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Answer Match 57.12%

I've had this problem for more than a month and cannot get out of it.
At the beginning the Documents Folder started do duplicate and appeared in the explorer next to my real Documents folder, but inside there was a file called Update5. I kept on deleting it but it kept on coming back. Then I did a research on the net and found how to remove it
I finally deleted the Update5 (it desappeared) but the Documents folder keeps on duplicating next to my real Documents folder. The first, though it's empty. I delete it but after a while it's back there.
Is it Adobe Reader's fault? How can I solve it?

A:Solved: Documents Folder keeps on duplicating


This is more of a work-around than a solution, but it may be better than nothing. If you have your system set to not show hidden files, you can right-click on the folder, select properties, and check "Hidden". The folder will be still be there, but since it's empty it's not going to do any harm there, and as long as you're not set to view hidden files, you won't see it.

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Answer Match 57.12%

Today I partitioned a hard drive for the first time. After partitioning, I tried to put some folders to the new partition by editing their Location in Properties. I did My Documents first, clicking move > E: instead of creating a new folder named My Documents, so E: became My Documents. I also moved My Pictures, My Videos, and Downloads folders inside E:, but remembered to make new folders for them inside E:. I decided I didn't want E: to be My Documents, and wanted it to exist inside E: as its own folder, so I did the following: right click E: > Properties > Location > Restore to default. After doing this, all of the folders inside E: went missing.

There is no My Documents folder inside the original user folder in C: drive. There is a Music and Videos folder, but when you try to click them, they say that they are not accessible, and say Access Denied. They also display 0 bytes of size when you view their properties. When I open a program such as Wordpad or iTunes, however, they can still access these folders through the Libraries tab. Even more confusing, according to the Libraries tab, these folders exist inside the original user folder in C:, but when I open this folder with windows explorer, I don't see them.

I've also tried right clicking the entire user folder and restoring a previous version of it. It didn't work.

My question is, how do I get back my folders, aside from copy pasting from the library?

A:[SOLVED] Problem with My Documents folder

Okay since I cannot find the edit post button, I will just update here:

I was able to change location of the Music, Picture, and Video folders from the Libraries tab. I successfully moved them to the E: partition. I did the same thing to Documents, and it said it did change location from C: to E:, but the folder is still not visible in E:. I even changed folder options to show hidden files, but My Documents is still "missing" even though it's there in Libraries. The weird "Music" and "Videos" folders with 0 bytes of space are still in the C:\Users\Admin folder though, and when double clicked they still say Access Denied, so that's weird. The Location tab in their properties don't exist, and I can't delete them either because I "require permission from the computer's administrator."

Main question: How do I make the My Documents folder show up again?
Sub question: How do I get rid of the "Access Denied" folders?

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Answer Match 57.12%

whenever i click on an image or file to download, it automatically goes to my Downloads folder. where can a change the settings so it goes to My Documents folder? im using windows 7.

A:Solved: downloading into My Documents folder

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Answer Match 57.12%

I am not sure what caused it but one day the documents and settings folder in the 'C' drive just dissapeared. I then scanned for viruses, and it found a few adware files, and 2 viruses. I got rid of everything. It still is gone. I have no restore points or any of that. I even tryed reinstalling XP and it still is gone. And for example if you look for music through musicmatch, and you go in the 'C' drive. It shows that the doc & settings folder is really there. I tryed formatting the folder to show hidden files. It is still not there.... I REALLY NEED HELP!!!!

A:Solved: The documents and settings folder is gone??

Does anyone have any ideas at all??? I've tryed using spybot and ad-aware SE and removed all they came up with... but nothing helped

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Answer Match 57.12%

Problem I've not seen. I have a folder I use to collect files for a program. It is subordinate to My Documents. Three days ago it disappeared. It is not, however gone! I can put the path into the address line of Explorer (the files version - not the browser) and it magically appears. Also I can search and find all the files/folders in that folder individually by name with 'search'. I've set cursor on My Documents and opened >Tools>Folder Options>View and checked "Show hidden files folders and drives". I've tried this at various levels as well. I also ran a batch attrib e.g.:

@echo off
Echo This script will unhide all files in the current folder and all subfolders.
Echo If there are a lot of files, it may take some time to complete.
Attrib -H /S /D
echo Unhide Complete

This obviously ran for a few minutes from C:\

Wierd. I can get to the files, but the folder does not show up under My Documents as it should. I've tried to recreate the folder directly subordinate to My Documents, and get a warning that the folder already exists.
This is not a total loss since I can get to the folder, but would be nice to simply open My Documents, scroll down and find it.

A:Solved: Missing Folder in My Documents - Win 7

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Answer Match 57.12%

I built my new computer last night with the hard drive from my old one. I reinstalled Windows XP Home Edition on the C: drive. The My Documents folder on the D: drive was password protected under my old installation and now I can't get into that folder. I've tried setting the password on my account to the same as it was before with no joy. I know that Windows uses SID's and that the SID of my new account doesn't match the old one so that's likely the reason that I can't get to my files. I really need some help here. Both partitions are NTFS.


Pentium D 3.4 GHz
ASUS P5LD2 Deluxe Motherboard
1 GB RAM (2 x 512 MB Dual Channel)
120GB Seagate SATA (150 mbps) hard drive
8x Sony DVD+-RW
Diamond Multimedia ATI Radeon X1600 Pro PCI-E Video (512 MB)

Thanks in advance.

A:Solved: New Computer + Old Documents Folder

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Answer Match 57.12%

When I'm trying to access my Documents and Settings folder through the explorer, my computer says I don't have access even though I'm logged in through the only user account. I try to change the permissions and it gives me an error and then still prevents access.

How can I get rid of these stupid security measures that I don't need?

A:[SOLVED] Can't access Documents folder

Hi, sounds like you are trying to access Documents and settings, that exist in Vista\Seven.
Actually, those "folders" are Junctions, or reparse points. You'll notice they have the Shortcut arrow on them. Their sole purpose is to redirect old programs that have the old locations hard coded, rather than using environment variables, to the new locations.
Open a Command Prompt, navigate to any folder containing a junction point, and type Dir /AL, and it will list the Junctions, and the location they point to.
If you want a list of all of them, run Dir /AL /S from the root of the hard drive (i.e., C:\)

You can't access them because the Everyone group only has permission to traverse the folder, and has a Deny permission set for reading/listing.
(thanks to Outcaste)

For these three in particular:
C:\Users\ Your User Name \Documents\My Music is now C:\Users\Your User Name\Music
C:\Users\ Your User Name \Documents\My Pictures is now C:\Users\ Your User Name \Pictures
C:\Users\ Your User Name \Documents\My Videos is now C:\Users\ Your User Name \Videos

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Answer Match 57.12%

Just finished deleting the Dell partitions and programs from my laptop and using Easeus Partition Manager, resized the primary C:/ partition and created a second partition for data storage. (Now I know why they call it Easeus... It really is easy to use.)

OK, so having done all that, I rebooted and did some final cleanup, then went to the My Documents folder/properties and clicked "Move". designated the new target to be my new E:/ drive partition. Windows proceeded to move all my files to the E:/ drive. All went well and the files were there on the E:/ drive. The shortcut to My Docs in the Quick Launch tool bar also changed the target to the new location.

Now, what has me confused is the entire content of the my Documents folder is STILL on the C;/ drive as though I didn't change a thing I can open the documents just like always on either drive. Basically, the process didn't move the folder, it copied it. Kinda defeats the purpose of the whole process.

Any ideas???


A:Solved: Moving My Documents Folder

I guess you meant on win XP

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Answer Match 57.12%

Hello. I am running Windows XP SP2.

When I used to double click on the 'My Computer' icon on the desktop, 2 folders would appear at the top of the page when it opened.

1 folder was called 'Shared Documents' and the other 'My Documents'.

Problem is, the 'My Documents' folder has suddenly disappeared.

It is still on the desktop and I can access my work from there, but I would like it to appear back in 'My Computer' again.

I tried to copy and paste the 'My Documents' folder into 'My Computer' but that didn't work.

I also tried to drag it from the desktop into 'My Computer' but that didn't work either.

I am only a novice and would appreciate any advice.

Thank you...

A:Solved: 'My Documents' Folder Disappeared

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Answer Match 57.12%

I m using Windows XP in my Acer 4710z laptop,
the problem started 3 days before....when i started the computer a Black Screen came with no mouse cursor....i googled for the solution but that couldnt help.....
so i reinstalled the XP Professional in another drive "E' because my old windows was installed in C Drive and there were some important documents and pictures in "my documents" folder in C drive and i didnt want to lose them....
when i installed the XP in E installed successfully...but when i checked and opened the older "My Documents" in C Drive "Access Denied" message box came....
The properties of the folder shows "Folder is Empty"..........but when i scan it from antivirus, it scans the full my documents folder with all the files and shows 1.4 GB disc space inspected...

Plz help...

A:[SOLVED] my documents folder not opening

Hello and welcome.

Please do this:

How to take ownership of a file or a folder in Windows XP

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Answer Match 57.12%

I am new to Windows 7 so am still in the process of learning all the features. When I click on "Start" and then select "Documents", the Documents folder is listed under "Libraries". The computer defaults to the "Documents" folder and in the right pane is all the documents files I have on my computer ie, graphic photos, tax returns, business letters, ITunes music, pictures, Excel worksheets, Word Documents and on and on. It is as if someone took all of the documents out of their folders and arranged them side by side.

When I click on the arrow to the left of "Documents" then that folder expands to show "My Documents" and "Public Documents". When I highlight "My Documents" the same files appear in the same order

When I click on the arrow to the left of "My Documents" then the "My Documents" tree expands and each folder that I have in "My Documents" is listed. I keep all files in their own folder so nothing is loose.

I don't know why all the document files I have show in the right window pane. So what is the purpose of this type of view in the "Documents" folder where everything is shown? It certainly isn't convenient to scroll through 500 files to locate a document. If I want to view a business letter, I just go to the "Business Letter" folder in "My Documents" and view the file letter.

A:Solved: Documents Folder Is A Mess

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Answer Match 56.28%

simple question but i forgot how to do it - all my saved images are suddenly going to my "downloads" folder and i need to make them all go automatically to "my Documents" folder. how do i switch that?
thanks everyone.

A:Solved: saving images to My Documents folder

You have to change the download location in whichever browser you are using.

How to change download location in Google

How to change download location in IE8 & IE9

How to change the download location in IE10
Open Internet Explorer 10.
Press the CTRL + J keys simultaneously to open the View Downloads window.
Click on the Options.
Click on the Browse button.
Navigate to and select (highlight) Desktop in the left pane, then click on the Select Folder button, click on OK and shut the remaining window.
Close IE and re-open it for the changes to take effect.
How to change the download location in Firefox.

Open Firefox and at the top of the page click on Tools > Options
Under the General tab, click on the Browse button and select Desktop in the left pane so it is highlighted, then click on Select Folder.
Click on OK and the window will close. Restart Firefox for the settings to take effect.


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Answer Match 56.28%

I'm new to windows 7 and having a hard time navigating the file structure. When I try to open documents and settings, access is denied. Under libraries-documents there is a folder named My Videos.....access is denied to that one as well. How do I get access. I'm the only user and an administrator. Why can't I see what's in these folders? Thanks.

A:Solved: Can't access Documents & Settings Folder

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Answer Match 56.28%

Running Windows 7, home premium version.
None of the Documents and Settings folders will allow me to view, open, or modify them - for any user.
I am logged on as Administrator.


A:Solved: Documents and Settings folder not cooperating

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Answer Match 56.28%

When I try to delete jpg images from 'my documents folder', the system makes a copy of the image I am deleting/have deleted. I have tried moving all the images to their own file, but the same thing keeps happening - the system just makes a copy of the image. I probably have about 100 jpg images that I want to delete. I am highlighting 10 to 20 images at once prior to deleting/moving the images.
I am using windows XP. Can you help me with this issue please.

A:Solved: can't delet jpg files from my documents folder

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Answer Match 56.28%

Recently my Shared Documents folder has vanished. All references to it now point at a generic folder named Documents in the C:/Documents and Settings/All Users/Documents however whenever I try to access it, it tells me it cannot access it and that access is denied. I'm using a desktop with Windows XP SP2. Any ideas how I can get my documents back?

A:Solved: Shared documents folder problem

The links below may help

Shared Documents Folders Are Missing From My Computer

"Shared Documents" folder renamed to "Documents"?

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Answer Match 56.28%

Short version of a long story. Due to multiple BSOD on friends laptop, I decided the best course of action to a non-destructive OS recovery. It is an HP DV6000 laptop running XP Home SP2 with 2 GB mem and a 100 GB HD.
The only thing he had on the machine that he didn't want to lose was about 32 GB of songs for his DJ business. Just to be safe, I copied then onto a networked pc for safe keeping. Hitting PF11 during reboot, took me to the OS restore screen. I proceeded through the restore and choose a different user nane than the original one he had used. This saved the files in the Documents and settings folder for the old user (that no longer existed). After the restore was done, I tried to copy the My Documents folder from the old user to the new user directory. No matter what I tried, I received the Access denied. I tried from a CMD Prompt. I tried using the ATTRIB command to look at the attributes. The only thing I could see was, on each directory (My Documents and below) the Properties window had the Hidden check box filled in, not checked, but filled in. I could not turn it off. I even tried to boot to safe mode and log on as Administrator, and got the same results. I ended up, going back and doing the destructive restore (format drived and factory reload) and then copying the files back from my network.

My question is, why couldn't I copy or delete these files even as administrator, and how can I correct this situation in the future, as I know this sam... Read more

A:[SOLVED] Access Denied on old My Documents Folder

He probably had the "Make my files private" setting enabled for his account, which restricts access to the files for that account, even on a new XP install. In the future you can take ownership of the files to gain access to them.

Hope it helps,

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Answer Match 56.28%

Hi girls & guys,I have done this many times but right now I have a brain malfunction & can't remember how to change the my documents folder icon.Searched google for an answer but not getting what I want.Searched TSG threads & not finding answer there.I have changed the icon many times because I have a custom icon that gets replaced with default icon when I make a system change.
But today I just can't remember how to do it.
It's such a nice day that my brain decided to take a walk & hasn't come back yet

A:Solved: change my documents folder icon

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Answer Match 56.28%

Please answer fast!
Yesterday at night I upgraded to Vista (it's not the first time I do this), then I found that I can't open my documents folder.

I only see a shortcut at my user folder called "My Documents" (I think Music, Pictures, and Videos are inside there) with a generic folder icon, if I open this, I get that I don't have access to that folder, then when I try to get it, it says "Access denied- go to the Security tab". No, the Documents folder is not there. Only "My Documents" shortcut.

Well I open the Security tab, and I try to get ownership, but it says:
"You don't have permission to see the security properties for this object, you must try to get ownership, etc."
Below, it says:
Current owner:
and then It says below:
New owner:
Admininstrators (MHK-MACBOOKNANO\Administrators)

Well then I try to make me the owner again, but I can't, as it continues asking me the same, like:
1. I select Mhk from the New owner list, then I 'OK'.
2. I click 'Edit' again at the Security tab
3. I get the same window as before, telling me that I do't have the permission.

How can I solve this????

A:Solved: Can't open Documents folder after upgrade from XP

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Answer Match 56.28%

Hi all,

A quick one for you, I have a folder called Updater5 that keeps appearing in My Documents folder(My files being the one that contains: My music, My Pictures, My Videos etc...)
Not sure why its there and it never has anything it? Also I deleted it but it keeps coming back... Do I need it there and if not how do i rid of it for good????

Running windows XP SP2

Thanks Dax

A:Solved: Updater5 file in My Documents folder.......???

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Answer Match 56.28%

Searching in my documents does not work. I can enter the search term, hit enter, and instead of displaying the result page, nothing happens, ever.

The "arrange by X" option does nothing as well.

All other folders work just fine.

On win 7 64 bit.

A:[SOLVED] My documents folder has weird behaviour


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Answer Match 56.28%

Ok, I need some help..

I know that the documents library is a "library" and when I save anything there it really saves the file to the default location(my documents).

I teach a basic PC course usage course to seniors and some of the PCs are now listing the "My Documents" and the "Public" folders above their respective files when they click on "documents". In the past all the files have been there but never a separation by folder in the listing. There are 8 computers in the LAb and 4 show the "my Documents" and Public location in the listing....

How can I get this back to where they only see the whole list of files without the folder separation in the listing...

Thanks for any help, this is confusing them...


A:Viewing the documents library displays my documents folder

Hello John, and welcome to Seven Forums.

It sounds like the default Arrange by, Sort by, or Group by folder view of the "Documents" library has been changed. You might see if doing what's in the yellow TIP box at the top of the tutorial below to click on Clear changes in the "Arrange by" (on toolbar) drop down menu may help.

File and Folder Arrangement - Group by - Sort by - Arrange by

Hope this helps,

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Answer Match 55.86%

Hi - I found your forum while googling for an answer as to why this folder - C:\Documents and Settings\Lisa - with just "Local Settings" folder in the window - comes up every time I start Windows XP...

I ran HijackThis and have pasted the log below. (I had HijackThis on my PC from some Virus help I received a year or so ago - so since I noticed that's usually what you guys request - I went ahead and ran it now! )

Can you please help me figure out how to get this annoying window to go away on StartUp?

Thanks a bunch!


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:40:06 AM, on 3/7/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Program Files\HitmanPro\hmpsched.exe
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostControlService.exe
C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostStorageService.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Comm... Read more

A:Solved: Documents and Settings Folder opening on Startup

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Answer Match 55.86%

when I try to move documents from my documents (C:\Documents and Settings\user01\My Documents\my_data) folder to another destination (D:\my_data), why is it that aside from documents in my_data folder get copied, the Documents and Settings folder are also copied ? How can I prevent that (I just want to move my_data folder) ?
I've already read about changing My Documents target to point to another destination, but it's not quite clear for me.. does that mean that we can move existing documents already stored in My Documents folder for future documents ??
I use windows xp sp 3

A:Solved: Moving data in My Documents folder to another location

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Answer Match 55.86%

I'm attempting to change my default Documents folder to a separate folder I set up on my External Hard Drive, but having a lot of difficulties.

The way I wish to set it up is essentially just have my documents folder located on my external instead of the default, so that games/video recordings/anything else that auto-saves there will be saved and loaded from the location I want. I've tried using Symbolic Links and Hard Links, which may be able to solve my problem, except I'm not very educated on them and not sure if they're what I need. I've also changed the save folder in the documents properties to it, but that also didn't seem to achieve my goal.

If possible/necessary I'm okay with having things saved in both folders, I'd just like to be able to delete things off of my internal without worrying whether or not they're on my external. Saving to the external is the important thing, loading from it is wanted but not absolutely necessary.

A:[SOLVED] Multiple/Alternative Documents Folder Saving

See if this can help Redirect a folder to a new location

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Answer Match 55.86%

This is really annoying. I open up my documents, and this pops up everytime. It seems that I need a "desktop" folder in my documents.. I dont know, I'm getting a headache over this I cant even explain it but heres a picture that might help..


A:Solved: Vista Desktop Icon in My Documents Folder

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Answer Match 55.86%

.My problem is in my documents folder. I can see all of my files as well as pictures but I cannot see the titles of each file unless I run my cursor over a file and then the title appears. The titles also show when I am attaching a file to an e-mail. This is a problem especially with word files because the only way I can tell which file it is is to run my cursor on it to show the title. Luckily I did not lose any files, I just lost the titles. Can anyone help with this problem? Here is my system info; Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual-Core Processor TK-55, x64 Family 15 Model 104 Stepping 1
Processor Count: 2
RAM: 1917 Mb
Graphics Card: ATI Radeon X1270 , 192 Mb
Hard Drives: C: Total - 225602 MB, Free - 60965 MB; D: Total - 10239 MB, Free - 1184 MB; F: Total - 1329 MB, Free - 1279 MB;
Motherboard: Dell Inc., 0UK441, , .GFRW2F1.CN486437AG1131.
Antivirus: AVG Anti-Virus Free Edition 2011, Updated and Enabled

A:Solved: Lost the titles of every file in my documents folder.

10 more replies
Answer Match 55.44%

Hi hoping someone could help me with something.

I noticed my laptop being slow and so I checked the active processes. Found an unknown process dllhost.exe using a massive portion of CPU. A friend of mine managed to locate file and alter it so that it was restricted to only the admin of the machine (me), along with another file below it (dllhst3g) – was worried that this was some sort of infection that went unnoticed by my antivirus software which at the time was Stop Sign. Since locking files computer worked faster but have been unable to scan computer for infections as Stop Sign couldn’t be update for unknown reason.
Since then have been infected with virus which stopped me getting to cmd tool, task manager and changed desktop background. Started laptop in Safe Mode with networking, got a copy of Malwarebytes' Anti-Malware which managed to find the problem and delete it. Then was advised to use Avast anti-virus and had no problems since.
My main problem is that the 2 files are still locked off and I am wondering how important those processes are?
Also, my primary concern is the sudden inability to perform administrator tasks. I am the only user on my laptop and am an administrator according to profile on Control Panel, but when trying to perform Microsoft Windows Update receive pop-up message saying:

You need to provide administrator permission

To complete this task, you need to log in as an
administrator or ask an administrator to complete the
task for you.

One o... Read more

A:Solved: Locked files in System32 Folder and no longer have admin rights

9 more replies
Answer Match 55.44%

Win xp sp2. My computer crashed and I had to use the recovery disc supplied by the manufacturer. The recovery process erased the HD but offered me the option of backing up which I did. When I try to open the 'owner' folder or any of the users folders it says 'Access denied'. How can I open my owner folder to recover my files. This is only happening with the users folders and not with other folders on the C: drive.

A:Solved: Denied access to c:\documents and settings\owner folder

How to take ownership of a file or folder in Windows XP

1 more replies
Answer Match 55.44%

Following a crash, I put in a new hard drive, reinstalled Windows, re-created the User accounts. Well some of that I had help with!
I made three User accounts and the folders appeared in Documents & Settings, no problems.

A few weeks later I decided to add another User account. The account was created successfully but its folder never appeared in Documents & Settings. That was about a
month ago and it's just never shown up. The account itself works fine, as far as I know. This morning I created a second User account for this person, to see if it would place a folder in Docs & Settings. It still didn't.

Before the crash, I had all four people with four separate accounts, so having four User accounts has not been a problem previously. It's not a reboot issue, as I've rebooted numerous times since creating the person's first account.
Is there a way to force the User account folder to appear in Documents & Settings since XP won't place it there automatically?

Edited to add:
When reinstalling HD, it had to be named "F," not "C."
That didn't affect creating the original three User accounts, though, so I don't know what to think about that. Also no problem with downloading programs, it always defaults to the correct location. Just thought this might be important.

AHHH..., nevermind, I figured it out. User accounts must first be logged into before the folders appear in Documents & ... Read more

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Answer Match 55.44%

Does anyone know if limited accounts have read/write access to the LOCAL "shared documents" folder by default? Or do limited accounts have only read access to the "shared documents" folder?

This is for Windows XP Home Edition (SP3).



A:Solved: Question about shared documents folder and limited accounts

Depends on how the different user accounts were setup. If you look at the "Properties" of each of the user folders, you may see that they may be checked as private, if NOT any or all users other than "Guest" well have read access.

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Answer Match 55.02%

I am puzzled why, as far as I can tell, everything else seems to be there except this one single folder.

This is what happened: I run registry cleaner section in Ccleaner, and following that it was giving me an error message that the locally stored profile can't load, and it could only log me on with a temporary profile. Needless to say, I could not access any of the things in my profile.

I took my computer to the service place, but first nothing was done for 3 days (3 very painful days without my computer and being worried about the fate of my things on it...) and then the IT guy did work on it some, but I don't know what he did and I don't think he did much or didn't get far in any case, because when I picked my computer up there was no difference.

After that I was searching for some answers or suggestions on various forums etc. I tried system restore but it could not restore it. Then I ran chkdsk and it worked, it repaired one file (ntuser) and then my profile loaded back, looking like it always did before, except that as far as I was able to remember, one single folder is missing.

I looked in the hidden files and folders (by doing: windows explorer : tools : folder options : view tab : check show hidden files and folders : uncheck hide protected operating system files : OK) but I don't see it there.

The folder I am talking about was probably quite large, containing many sizable word documents and a number of pdf files. I think it was in "my documents&... Read more

A:After restored profile, one large folder is missing

Have you tried using Windows' search tool to search for the folder or files found inside it?
See if this software reveals anything...

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Answer Match 54.6%

hi i am having this error every time i open MS works history, Photoshop or Bridge. possibly there could be more programs to that this error pops up. I have looked all over Google and other websites and i just can't seem to find out how to fix this. I have uploaded an image of the error call error 1
also I have been wanting to reinstall Ms works and every time i try to uninstall or repair it i get an error:

error 1324 the folder path 'my documents' contains an invalid character
the image error 2

Please help

A:Solved: error 1324 the folder path 'my documents' contains an invalid character

Go here

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Answer Match 54.6%

I usually try to fix these things myself but I don't even know where to begin searching on Google...

I was playing Mass Effect 2 (game) last night and the nvidia4 driver crashed (second time it's happened overall from this game...). I closed as many apps as I could, then told Windows to reboot. On rebooting, disk check ran and decided to delete about 12 files (it might have done other things, not sure). When I got back into Windows, all my preferences were gone and I realized that a new set of "Documents and Settings" files were created (called "Owner.MASTRPC", mastrpc is the name of the computer on my network) and even though Windows automatically logs in as "Owner" as usual, it points to that new folder instead of the usual "Owner" folder.

So basically all my preferences, shortcuts and passwords are gone, everything looks like a fresh install, and there are a ton of other inconveniences. Thankfully, the files from my Owner account are still on my hard drive. I think I need to point Windows to the correct Documents and Settings folder (Owner instead of Owner.MASTRPC).

Also, a second new account (ASP.NET) was created, which I've since deleted. But now I think that might have been from Windows Update awhile back. Not exactly sure what that's for.


A:Solved: User Account pointing to wrong Documents and Settings folder!

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Answer Match 54.6%


Hope someone can help me with this or point me in the right direction. Much appreciated!

I am doing this on behalf of a friend. She has a 3Ghz AMD with 1Gb RAM, 160Gb HDD, Win XP SP2 installed. The HDD is divided into 3 partitions - OS, Documents and Program. She has a network with her children's computers (4!) but whilst they can ping each other, they are not actually networked to each other.

A week ago, she installed Nero 6.?.? Burning and Cyberlink DVD on to her computer. Both were installed on the Program partition. At that point, all her documents and images were in the "My Documents" folder on the Documents partition and were all visible and working. Within the My Documents folder was a folder called "My Documents 1" which was all the stuff she had brought over from her old HDD but not yet sorted and merged with her current computer.

Three days later, after she had started joining and then cancelling her subscription to an online site, she found the following had happened:

- her "My Documents folder" in the Documents partition had vanished, along with all her word, music and photo files.

- her Webshot photos folder had also vanished.

- A search through Windows did not turn any of these up. I personally scanned the whole computer and found no trace of them.

- All the System Restore checkpoints for the last 5 days (Sunday 2/3 to 6/3) failed to restore the system to what it was prior to the installations. (System Restore Incom... Read more

A:Disappearing "My Documents" folder and dud System Restore

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Answer Match 54.18%

this is a dell dimension 4600 with XP Pro. the reinstallation disc it came with only has SP1 and since this has already been upgraded to SP3 it will not let me use that disc to restore the system. i know there's a million threads about this topic on here already but i can't make sense of them.


A:no i386 folder, no winnt/winnt32.exe - computer needs to be restored

Have you looked into a slipstreamed disc that you make out of your original with a bootable disc and add sp3 to it?
How about save your data and format the hard drive, won't you be able to boot to your media then or are you using recovery partition. You said disc, but not hard disc so I must assume cd.

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Answer Match 54.18%

Hi everyone!

I have done something stupid and I have no idea how to reverse it.
I have locked myself out of My Documents on Win XP by having an attempt at renaming My Documents - (which I found out is harder than it looks) from Jane & Peters Documents to something less close to home.
I entered Windows in Safe Mode by pressing F8 I think, then I attempted to alter what permissions the Jane and Peters Docs had, then I think I fiddled with the Admins setting, then I got a message that I was about to lock every user out of My Docs....but...I was a tad stupid and did it anyway.
I can't remember what I did or deleted as I was just mucking around without really knowing what I was doing...doh!
There are HEAPS of valuable work related stuff in there as well as the usual cataloge of family pics etc so I really want to get back into it.
Oh and I forgot that when I log in as Admin (well that's the only choice I have now...) I still can't see or access My Docs???

The error message is -
C/Documents and Settings/Peter&Jane/My Documents is not accessible
Access is denied

I really hope someone can the way I am not very proficent at this stuff...obviously.

Andy Capp

A:Locked out of My Documents!!! Help me!!

Try a system restore to before you change the settings.

3 more replies
Answer Match 54.18%

Hi everyone,

I'm running a XP Home Edition SP2 system with all possible upgrades.
Some time ago, i've had a system disc c: and "my documents" folder on an other drive, f: "My documents" folder was locked for other users, only me from my password locked profile, could get in.
A problem occurred and i had to format my system drive c:, but unfortunately i forgot to unlock "my documents" folder.
After reinstalling my system i could'nt get inside that folder! System shows it is empty, but when i check how many disc space is avaible it seems that all of the data is still in place. Also, after reinstall "my documents" drive letter changed from f: to e:

How can i unlock that folder and get back my data?

A:"my Documents" Locked. I Cant Get In!

What did you use to password lock the profile?

6 more replies
Answer Match 54.18%

I moved the My Documents location over to my secondary hard drive, then, I formatted and reloaded XP onto my primary hard drive. Now, I can't access the my documents folder on the secondary hard drive because it is locked to the original account. There's has to be a way to get into this folder, I have a lot of stuff in it that I really need. Any help would be greatly appreciated.

A:locked out of my documents

I figured it out. I booted up in safe mode, brought up the properties for the my documents folder, after digging around in there, i was able to take control of it. if somebody needs better directions, just reply to this thread and i'll give a step-by-step.

1 more replies
Answer Match 54.18%

Hi I have recently changed new parts in my computer but stupid little me i did not back up "My Documents". I changed the parts and had to create a new windows on another partition on another harddrive, the reason why i wanted to do this is to copy back the stuff i had on my documents on my old windows but for some reason when i try to access the folder it gives me a denial of access message. Is there anyway i can get my old documents back?


A:Documents locked

You can download Unlocker from here

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Answer Match 54.18%


I turned on my computer this morning and was unable to open "my Documents" folder from the shortcut on my desktop, then when I tried it from start menu same thing. I can get in via Computer>users>me>my documents BUT why has this happened ? Was trying to update adobe X just beforew I noticed this (which failed for some reason) not sure if that has something to do with it.

I just installed the latest Vista updates to no avail.


A:[SOLVED] Lost access to Documents Folder from Start Menu and Desktop shortcut

Create a new shortcut for Documents - send to Desktop.

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Answer Match 53.76%

Hey, I was just doing some cleanup, and I tried opening documents and settings. It has a little lock next to the icon, and wont open. Acsess is denied, even though I am administrator with UAC off. I just want to get in, and delete some stuff.

A:Documents and settings locked

Documents and Settings?

You must have gone the upgrade route I take it?

Try download SurF File Manager. It will get you into most locked folders.

BTW, it's not your average Windows explorer replacement.

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Answer Match 53.76%


Right, I started a new word document this morning (WORD 2003), which worked fine and I printed out the letter I had written. Since then however if I go into previous documents, everytime I go to write anything it says "This modification is not allowed because the document is locked" Even if I go and start a new document it won't let me do anything!

Why's that then??


A:All my word documents are locked!!

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Answer Match 53.76%

Hey Folks,

A few days ago I picked up a particularly nasty trojan that began running ads in my desktop background - Just audio, but still annoying. I tried removing it using Malwarebytes and Spybot. Oddly enough, since then, I've had further problems. One is the browser redirects randomly to spam sites but the bigger one is I cannot access my documents (music, video etc...) or certain folders in c:\.

For example, I have a folder on the c:\ drive called work. When I click on work, it comes up as totally empty - no files. When I right click it, however, I find there are 193 files at 3 gb. My document folders have also disappeared. When I go to windows / user I find by right clicking that there are hundreds of files at 40 or so gb but I cannot find any of them by searching or exploring. I have made sure all folders are on general view (ie: not just music / video etc) but this does nothing. I now just want to back up my files and blitz the PC with a full reinstall.

Can anyone help me ? I should also note I removed IE by turning off windows features as the trojan kept attacking IE scripts. Not sure if this matters but I'd be grateful if anyone could help me...

A:Files and documents locked ?

The trouble is, you can remove some malware, but that does not automatically repair the damage it does. If it has changed system files and stuff like that, then your only sensible option is to reinstall Windows.

Also, it can be extremely difficult to find and remove some malware.

If you run a backup, then make sure to check that for malware, as well as all drives and partitions.

Unless there is some reason why you absolutely have to troubleshoot this damaged system, then I would go for a new install.

Regards....Mike Connor

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Answer Match 53.76%

Hello everybody, I am running a dual boot of Windows XP and Windows Vista. So for some reason, when I went into Vista, I accidentally took control of the Windows XP My Documents, and now cannot access it when im in Windows XP. I do not know what to do to allow Windows XP permission back to My Documents :( help is needed, thanks :)

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Answer Match 53.76%

I have Windows 7. Using Windows Explore, under my C drive, 'Documents and Settings' and '$Recycle.Bin' have lock symbols on top of their icons. Under my name several folders have blue arrows pointing up and to the right on top of the file icons, such as Application Data, Cookies, Local Settings, My Documents and a few other folders. When clicking all these folders except the recycle bin an error message says 'Location is not available, <folder> is not accessible, Access is denied'. I am the only user of the computer. I have always saved my data to my D drive and this data is available. I am not allowed to adjust 'sharing' or 'permissions' on these folders. I was not allowed to run the SysInfo utility. My user account is set to administrator but it doesn't seem to be working that way.

What's going on here?

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Answer Match 53.76%


I had the trial version of Microsoft Office 2003 and used Word for many documents. Now that my trial has run out I cannot edit any of the documents I created with Word. It says " This modification is not allowed because the document is locked." I know I did not lock them. Also I tried to copy and paste but that is locked too. So is it possible to edit these documents if I choose not to activate Word? Thank you!

A:Word Documents Locked

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Answer Match 53.34%

I woke up this morning to discover that my backup system was frozen at the log on screen. So, I held the on/off switch until it powered off (which it did), so as to re-boot, but upon hitting the on/off switch again...nothing, no power, no drives spinning, no fans. The only indication of power coming in is that the LED indicator light (that shows the power is indeed connected) IS on.

It seemed the unit was hot, so I pulled the power cord out and let it cool down, but after a few hours, still no power on at all.

I am guessing the power supply somehow got cooked, but is there a clear cut diagnostic method and/or tool to determine the source of the problem? I mean, it could be something as easy as the on/off switch, but I was able to originally power off. Would a simple voltage meter do, or something more specific>?

This is an HP machine running WinXP3 by the way,

Thanks for your help,

A:Solved: System locked up and now can't re-power on

I would recommend - if possible, swapping the power supply for a "known good unit", and if the problem disappears, the culprit was the PSU. The light you are referring to indicates that the motherboard is getting power, but it does not mean that the power is ample to power the board and boot the computer.

*When you try to power on, are any fans spinning, hard drive spinning...anything?

If the power supply isn't the problem, the switch could be, or the connectors to the motherboard; lastly the mobo itself. You can actually test to see if it is the power switch causing the problems by "shorting" the power header pins. If you need assistance let me know.

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Answer Match 52.92%

Hi, I have a friend with a problem. She has a newer version of Windows Vista than I do and everything looks very different. She thinks it is 2007, but isn't sure.

The problem is that her saved word documents lock and she can't edit them or do anything to them. The menu bar is still accessible, but the help section was no help. We tried right clicking on the document but that didn't work either. This is sort of a big problem because she obviously has lots of homework assignments that she now can't get to, email to herself, or do anything with.

Any help would be appreciated

A:Saved Word Documents Locked

??Is this of any help? Right-click the folder that you want to take ownership of, and then clickProperties.2. Click the Security tab, click Advanced, and then click the Owner tab.3. Click Edit. Administrator permission required If you are prompted for anadministrator password or confirmation, type the password or provideconfirmation.4. Click the name of the person you want to give ownership to.5. If you want that person to be the owner of files and subfolders in thisfolder, select the Replace owner on subcontainers and objects check box.6. Click OK

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Answer Match 52.92%

I have been using office 2003 pro for 2 years. only recently I reformated C drive (Sony laptop) using restore disks. I reinstalled office 2003.
All was going well till I started to use Word 2003. I can read but not able to edit my own documents I get the message "This modification is not allowed because the document is locked"Even a new documents cannot be done. I get same message
whatever I do is not working. I removed office completly then reinstalled it and still the same proble.
I even looked at the files properties in (my documents) and made sure that the properties is set to read/write.
I'd appreciate your advice.
Thank you in anticipation

A:Locked documents office 2003

boot into Safe Mode; login as Admin
find the directory containing the files
(may be more than one; if you only store docs in your My Documents dir, then use it)
right click->properties
click the Security Tab->Advanced->Owner
take ownership of the directory (As Admin)
[select the Replace owner on subcontainers and objects]

go to Permissions
Now ADD user and give FULL CONTROL
[select the Replace owner on subcontainers and objects]

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Answer Match 52.92%

Hi...I have Vista. Okay, poor me. I had my operating system reinstalled by a technician after a bad virus attack. I had the opportunity to type in my laptop's code (bottom of the computer) after about 19 usages of going into my word documents. I made a big mistake and did not and I cannot access documents other than to read. This has been a long on going issue. Hence my appearance here. I have tried using the identified manuf. code that was requested at the bottom of the laptop and I still am locked out to access. I need access to documents to revise and update them. What do I Microsoft? And what number...obviously there is a lock please someone HELP. Is there something I can do to solve this without going to Microsoft? Computer is Gateway.

Thanks, proofergal


A:Locked out; No access to revise documents

Closing dup. Please do not start multiple threads on the same topic.

1 more replies
Answer Match 52.92%

I've just started using my new desktop pc which I bought specifically to download stuff from the internet and to my horror it wants to save everything in my temp internet files folder. Does anyone know how to change this please? I've tried messing about with the security settings but that didn't solve it. I've seen a few threads on here but have yet to find an answer.

Now wishing I'd stuck with my old pc on XP!!!


A:Trying to save to my documents folder rather than the temp internet files folder

what internet browser do you have?
you should be able to change the configuration from the internet browser, and to make it save to the desktop.


10 more replies
Answer Match 52.5%

I cannot unmerge them!

I would like to avoid system restore or adding a new profile if possible.

right clicking and changing the location doesn't work because they are both changed by that approach

The icons appear unique but they are both titled "Downloads" at the moment

I had initially thought to save space on my ssd by having the folders point to an external drive. i then added a 2nd internal drive and decided to return the 2 folders to their original location.
(Both folders where titled E:/ as i had foolishly redirected them both to the same location)
when i right clicked on the downloads folder and changed its default location back to normal, then both folders changed. all my downloads and documents are intact, they are just duplicated. both folders have documents and downloads.

i have tried various regedit solutions from this site to no avail.


A:Accidental merge of Downloads folder and Documents folder

Hello likwidboy, and welcome to Eight Forums.

You might see if using OPTION TWO in the tutorial below may be able to help fix your Downloads and Documents folder.

User Folders - Restore Default Location - Windows 7 Help Forums

Hope this helps for now,

1 more replies
Answer Match 52.5%

When I type a letter it automatically goes to My Documents folder, then I have to manually move it to another folder I have created that is on my desktop (business letters). Can I format WORD to automatically send anything typed on WORD to this new folder I have made?

A:WORD - changing the destination folder from My Documents to another folder

7 more replies
Answer Match 52.5%


I have a problem in installing the Adobe Acrobat professional 7. During installing this software , the software cannot access to the folder Documents and Settings/all Users/Documents. I know that I am the administrator of the computer but when I want to acess to the folder it denied. I think during uninstalling the old version of Adobe 5, this problem was happened (maybe I deleted some share files).

the Adobe Acrobat Professional 7 cannot copy any file in this folder (Documents). I would appreciate it if you could help me to fix this problem so I can install this software.


A:Access Deniel For Documents Folder In All Users Folder

Please help me to fix my computer.


5 more replies
Answer Match 52.5%

HELP! I've accidentally moved my Documents Folder into my user profile folder by mistake and now i have a mess. basically I now have a folder that goes something like this: c:\users\documents\ and it contains a duplicate of everything that was already in the desktop\username\documents folder except now I can't rename or delete my user profile I don't have a restore point to go back to what can I do? any help would be very much appreciated please!! Thanks!!

A:Moved Documents Folder to User Profile Folder

You could try to open another user account. I think that would be a possible way to solve your problem.

9 more replies
Answer Match 52.5%

Please help me figure out something.  My Motheris running vista 32 bit on a HP m7760 machine, Intel core 2 [email protected] 213ghz, 2 gb.
I am visiting and she asked me to look at her computer.  I ran ad aware, spybot, malware bytes, spybot, and avg antivirus and a rootkit problems come up....however, there are so many locked files that come up that a av scan is completed very many in fact that I feel there is a documents etc...
Should these file be locked from av scan?  i don't know the next step in which to procede.....
Will you help me?

A:Locked Files with avg scan- pictures documents etc

"Object is locked skipped", "Error Opening - (File locked)", "Not tested", "Access Denied", "Some files could not be scanned", "Password Protected" or "Encrypted" notations in an anti-virus/anti-malware scan are not uncommon. Some files and services are locked by the operating system or running programs during use for protection, so scanners cannot access them. Other legitimate files, especially those used by security programs, may be obfuscated, encrypted or password protected in order to conceal itself so they do not allow access as a protective measure. When the scanner finds such an object, it makes a note and then just skips to the next one. That explains why it may show with such notations but no action taken in certain anti-virus or anti-malware log scan reports. These are normal when using many security scanning programs so there is seldom a need for concern.NOD32 FAQ: files with "error opening - (File locked) %5B4%5D" what does this mean?BullGuard: What are skipped files? Should I be worried?AVG FAQ 2677: Information in a test result - Locked file, Run-time packedAVG FAQ 2440: Found: Contains password protected files

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Answer Match 52.08%

Hello, I had to perform a system restore on my computer while receiving help in the security section of this forum. After the system restore my computer runs a bit slower. I think it may have affected some of my drivers or processor or something. Whenever I play my mmorpg game, it takes a lot longer than before to load. Is there a quick way to check if any of my drivers need updating?

A:System Restored

Run chkdsk /r and sfc /scannow, one at a time.
Go to Search and type cmd in the search box, click on Run as administrator at the bottom of the  page.  This will open the elevated command prompt.  In the command prompt type in chkdks /r, then press Enter.  This has five stages, let the scan complete.  If you stop the scan it will cause problems.
Use the same process to access the command prompt to run sfc /scannow.
Please post the results.

23 more replies
Answer Match 52.08%

I removed a trial version of Microsoft Outlook 2003 Professional Edition. After doing this my computer would not allow me to access my Outlook. I tried restoring the system to an earlier date but it continued to prompt me to insert the CD. I returned the CD to my college bookstore last quarter so I do not have the CD. My last resort was to restore the system to its orginial state as when I bought it. " At least that is what it said I could do." Now each time I start my computer it shows this message " The application has failed to start because Prog.dll was not found. Re-installing this the applicaiton may fix this problem"
My computer is running very slow and freezes up and will not allow me shut down...not even on the tower. The only way to shut down and restart is unplug the computer and start over.

A:System Restored...NOT!

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