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HP Envy 17 Broken Screw Fitting on Case Near Left Hinge

Q: HP Envy 17 Broken Screw Fitting on Case Near Left Hinge

One of the screws that holds my HP Envy 17 - j013cl laptop casing together no longer attaches to anything. It appears that the screw was once attached to a plastic fitting, but now that fitting is broken and the pieces of plastic are loose inside the laptop. When I open the laptop, the casing pulls apart near the hinge. I purchased the factory refurbished laptop in January of this year. How can the laptop be repaired? One source told me that they would have to replace the entire cover ... IF they could find one. Is this repair covered under warranty? I just found a topic for the same issue with the dv7 "dv7 Left hinge pulling case apart? What the heck!". It appears that HP have some real widespread problems with the left hinge of their laptop casings!

A: HP Envy 17 Broken Screw Fitting on Case Near Left Hinge

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.




I worked on behalf of HP.

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Answer Match 152.1%

It appears that this is a common hardware problem for over two years, based on  the posts.  This is my son's laptop for college, so we have now had to swap out our home Hp Pavilion laptop with him.  We purchased a two year HP warranty, and it just recently expired.  This is our family's seventh HP desktop or laptop.  How is HP dealing with this issue?  

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Answer Match 152.1%

The screw is lost some where in the laptop, the left corner seperates near the hinge when I open the lid. Laptop just a year old. 

A:HP Envy 15 Broken Screw Fitting on Case Near Left Hinge

@deeptomar
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

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Answer Match 132.9%

 I have the exact same problem that I had been hearing when using the PC for a whie, maybe 6 months or more, but did not actually see the issue until I had to take the case apart to replace a fan that had failed (according to BSOD). What turned out to be the cause of the constant clattering and the fan failure, etc. was the pieces of the base that ,once upon a time, held the fitting that the hinge screws went into. The aggravating thing about this is that I had a Care Pack that had just expired on 8/15 which I feel sure would have covered at least the fan replacement if not the required parts for the hinge. If anything is being done about this issue, please let me know 











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A:HP Envy 17 Touchsmart left hinge broken screw fitting

Kevin, As a direct result of your input, I have since been contacted by Shaun with the Hewlett Packard AMS TCO Escalations Team and it appears that we may have come to an agreeable solution to resolve my broken hinge and destroyed fan issue. Although it is too soon to mark this as Resolved, I am really happy with the degree of ownership that Shaun has taken with my concerns. I do feel that this will come to a positive conclusion and will be sure that Kudos are made to you and Shaun and others as merited. New Parts, including new hinges and top and bottom cover, all received Saturday (overnight shipping included). Many Thanks to you and Shaun for your help. You have restored my faith in HP. Thanks again for your assistance. Gary Nordmeyer 

10 more replies
Answer Match 105.6%

 Hi, I would like to understand how my problem will be dealt with as I am now working with a machine which is very physically fragile and I would like to get it fixed as quickly as possible so that no further damage is done to the machine. My machine is covered by warranty, but going through ww.hp.com/contacthp the site didn't agree.  So I put in my details and attached the invoice for the machine which says that I have a Care Pack which means that it still is in warranty.  Now I need to wait for 1 day until I get a response?  Very disappointingly, the page where I filled these details in did not even send me a "receipt" email, so I need to wait 1 day, hope that my warranty validation request was actually made, and hope for a response.  If I don't get a response, how then do I get back in touch (via what medium, I wonder?  it seems that I am not allowed to make a phone call?) So, hopefully this will be resolved by tomorrow.  At that point I can then type in again a description of the fault. Then what will happen?  I wait another day for someone to call me?  How many days will this take?  What can't I just phone someone?  Or even go on a "chat"?  I'm not allowed to do that as my warranty has expired (except that it hasn't actually expired - that's an HP mistake). The problem is that the case has broken at the location of the screws near the hinges on one side.  The scr... Read more

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Answer Match 90%

Wow , I have had the same problem , left hinge screw and besel came off and then got stuck between the screen and keyboard . Went to close the lap top and the screw was stuck in the hinge and next thing you know I have a cracked screen. Bought this laptop in December still under warranty , but HP says that this is not a know issue so they will not cover physical damage. Then I find this message board and wow , here we are all with a left hinge screw issue. Only problem this caused a broken screen. My case has been escalated still waiting for a call or email .  Any one have any advise? Geek Squad wants over 1000.00 to fix screen , that is more than I paid for the laptop new. Really disapointed in HP service , have a second HP Envy 17 in shop under warranty repair for a fan malfunction , they are fixing that one. This really may be my last HP. I own about 14 machines between my office and home. May be time to look for something else. 

A:HP Envy 17 Left Hinge Screw

@Golfgil

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Answer Match 86.1%

Hello HP,I am experiencing the same issue in regards to my cover not closing and catching on the left hinge and a screw rattle noise coming from inside the laptop.  Any help would be appreciated.  Thank you, Jose Mesmar

A:Envy Touchsmart 17 left hinge loose screw rattle inside

@SharkTech

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

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Answer Match 84%

Very frustrated with this...I opened the laptop gently as I would always do  and the hinge on the left side of the laptop just snapped and popped out of the plastic monitor frame.  The design of the hinges are just terrible and i can now see how they work because the case has been damaged just from opening and closing the laptop.  I can now see inside the whole left side of the case.  To top it off I have already invested considerable time into upgrading the OS to Windows 10 and customizing and installing software on this laptop. I cannot close my laptop entirely since the screen closes on an incorrect angle. Since I am out of warranty, is there any way to fix this problem? After reading several posts, it seems to be a common problem with the envy models.

A:HP ENVY dv7-7233nr Broken Left LCD Screen Hinge; Left side o...

@phosfate00

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

2 more replies
Answer Match 83.7%

The right hinge broke on my ENVY m6. Now the left one is about to go. The waranty is up and I have noticed that this is a common problem with this product. I should hope that there has been a recall on this. HP should at least repair the issue free of charge (waranty or no waranty). I take great care of my things and my computer is no exception. Please give me advice on this one. I am extremely disappointed at this point.

A:Broken right hinge. Left hinge about to go on my ENVY m6

Hi @NeiCe , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

9 more replies
Answer Match 81.9%

I have a HP m6-n010DX ENVY TouchSmart 15.6 Inch Touch Screen Laptop and I take great care of it.  However, as I was opening it the other day, the hinge on the left side pushed the bottom case and broke the screw hole.  Now everytime that I open it, it pushes the bottom case.  I beleive the hinge and the case are both defective and I have seen a lot of complaints on this.  This is no longer under warranty, and I was wonding if there was a product recall for this factory defect?

A:HP Envy Hinge / Case Broken

@jrussellevv

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 81.9%

My lap top is probaly 2 years old and the one back hinge has popped the back panel apart and appears to be sprung.I see other posts and could not post to them - is this a recall issue?

A:HP Envy M6 hinge / broken case

@danomc1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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1 more replies
Answer Match 81.9%

The left Hinge on my HP Envy has become loose; this poses a problem when opening/closing the lid as it grinds against the casing.  I've had a lot of difficulty navigating HP's Customer support website.  I travel a lot with this laptop and despite treating it with great care the hinge has come loose/broken (from what I understand has become a common problem).  I am out of the warranty and was wondering if anyone could point me in the direction of a few repair options.  I like HP, I find this whole issue disheartening.   Thank you for any help you can give.   

A:HP Envy Broken (Left) Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 81.9%

My left hinge has broken and is slowly pulling the computer apart everytime I open it.  Small peices of plastice are breaking off as a result.  This computer has been treated very well and has never been dropped.  I read that this is a common problem.  How do I go about getting it fixed?

A:HP Envy 17.5 Left Hinge Broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 81.9%

I also have a left hinge issue with my Envy.  I've been looking around on-line, and it seems like this is a notorious problem.  Mine is barely over two years old, and hardly ever used.  Never been dropped or mis-handled.  Will HP fix it, or reimburse me to have it fixed?Thanks

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Answer Match 81.9%

The left hinge of my Envy 15 has broken for no obvious reason.  It started about a week ago and is getting worse. The case near the hinge is now opening up and today a screw fell out.  It's no longer under warranty, but it looks like this is a common problem.  Can I get this fixed through HP?  

A:Envy Left Hinge Broken

@BEVEL88

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 81.9%

Same issue as the hundreds of other posts on Hp (hinge problem?) Laptops. Who can I contact to get a quote for and arrange repair.I'm disappointed that I had to search hp support to get information about this,  and have never been contacted about it first.Regards,Dave

A:envy 17 broken left hinge

@Dfrikes

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Answer Match 81.9%

The left hinge has broken on my laptop and it is pullign the plastic around the screen off, does anyone know how to fix as i am out of warantee?

A:Envy 6 left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 81.9%

My laptop is out of warranty, but the left hinge is broken.  Is there any chance I can get HP to fix this?  It's frustrating. Thanks!!

A:HP Envy Broken Left HInge

@69RoadRunner

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

2 more replies
Answer Match 81.9%

I've had my envy 17 for 3 years all went well until yesterday when the hinge broke. I see it's a common problem can anybody from hp help please?

A:hp envy 17 broken left hinge

@e-claire

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 81.9%

Just like everyone else the left hinge of my laptop is broken and seperated from the casing and my laptop has never been dropped or broken.  Based on all the messages this appears to be a design flaw,  I would very much appreciate a call back from support regarding this issue.  Thanks.

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Answer Match 81.9%

After two years of use the left Hinge on my HP Envy broke.  Where does one get it fixed and is it fixable?  It seems to interfer with the usage if one moves the lid back and forth.  Is it connected to hardware that will evenutally shut my computer down?  I would rather be able to take it a part and put a replacement hinge instead of sending it away? 

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Answer Match 81.9%

My left hinge is broken I am guessing by reading other complaints? I have had this laptop for a little over a year and have never mishandled it in and kind of way. Now it will not turn on because it is saying problems with the fan because everytime I open it the bottom pops off. I tried to email HP but they would not reply because my warranty was up August 15th. I was wondering how much it would cost for HP to fix it? Or the Geek Squad with Best Buy? I need it fixed as soon as possible! It is my school laptop.

A:Left Hinge Broken HP ENVY

@Rle421

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

2 more replies
Answer Match 81%

I recently on 8/2014  purchased a HP envy for my son who just started college, He has been using the laptop gently and has had no falls or intentiontally caused physical damage to it.  A few months ago , the hinge and the part of the case attached t the left hinge broke and he is very disappointed.  I have used HP products for a long time and thought this will be a good tiime to introduce them to him, but he is very disappointed and so am I.  After research, I realize this is a know problem and many other users have had issues.  The laptop is still functional as long as it is left open. Please helpThank you.   

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Answer Match 81%

Hi, i have my left hinge broken. it all of a sudden started geting harder to open the laptop and in 2-3 days when i pused the screen upwords its jut broke. i would liek to know how i can get this repaired. i also noticed that the left side of the laptop is heating up so badly. I have checked the warranty and it has expired. please let me know how i can get this repaired. I HAVE PURCHASED THIS ITEM ON 23/03/2013 WITH 1 YR WARRANTY BUT THE WARRANTY CHECK SHOWS THAT THE WARRANTY HAS EXPIRED ON JULY 2013.     

A:HP ENVY 6 1090ee - Broken Left hinge

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

4 more replies
Answer Match 81%

I am having the same problem as those on the following posting: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Touchsmart-left-hing... My left hinge is broken and has been for quite some time.  Please have HP contact me for a repair or replacement.

A:HP Envy 17 Touchsmart left hinge broken

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.  I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum. If you have any further questions, please don't hesitate to ask. Please click the white KUDOS star to show your appreciation

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Answer Match 81%

Hi everyone I really need your help the left hinge on my Envy 17 m-7 broke from just opening the computer.I've spent hours trying to find videos or instructions on how to fix it, but I can't find any. I dont want to ruin it. Thank you,A.G. 

A:left hinge on Envy m-7n109dx broken

@Ronyin

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 81%

Bought my expensive laptop in 2014 and just over a year the left hinge started breaking. Its a sparingly used laptop and now seems to pull away at the bottom panel if I try to open or close the display . The left hinge is prying the bottom panel.I am worried the laptop will break if I try using it anymore. Never been dropped and was taken good care of.Did not expect HP to give way so easily when other laptops much cheaper dont have this basic hinge issue. At this point I am terribly disappointed with HP but need to get it fixed. Please help.

A:Broken left Hinge on HP Envy 15t Quad

@bc422

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

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Answer Match 81%

HP Envy 17 Touchsmart left hinge broken

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Answer Match 81%

The left hinge is broken on my HP Envy 17" Touchsmart notebook.  The bottom plastic casing is also coming away. It is hard to open and close the laptop without causing more problems and I'm worried about the screen cracking.  My local tech service has been trying to source replacement parts, but has found none available. They have identified that this is a common problem with this model, and I see there are hundreds of postings with the same problem.  Please could you help?

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Answer Match 81%

My laptop is out of warranty, but the left hinge is broken.  Is there any chance I can get HP to fix this?  It's frustrating. Thanks!!

A:HP Envy J0G76AV Broken Left HInge

@69RoadRunner

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 81%

Had this laptop for 1 year and 5 months, the other day my left hinge just started poping out when I open and close it. It looks and sounds bad, though I can pop it back in, I have a bad feeling it's going to get worse and the other side may start. Of course my warranty just expired 5 months ago, and I've heard other reports of this so I hope I can get this fixed for free since it seems to be a HP design flaw. I use my laptop as a desktop really so I use the HDMI and only used the actual screena  few times, I lift is just enough to hit the power button, but this still happened. I'm not sure how to go about this since HP keeps trying to charge people for this fix. Thanks!

A:HP ENVY m7-j010dx - Broken Left Hinge

Hi @Broth3rz ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
 
Regards,George




I work for HP

9 more replies
Answer Match 81%

I have bought this laptop with high configuration in Nov 2013, on March 2014 I found the Left Hinge broken, I keep on using for some time then keep using with external monitor, now i wanted to get it fixed, and noone fixing it saying no parts available, please help me to fix it.

A:HP Envy 17 Touchsmart left hinge broken

@ankitShah

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

3 more replies
Answer Match 81%

As has happened with many other people, the left hinge on my laptop is breaking loose.  I just dumped out a bunch of loose plastic chips that were rattling around inside.  I have to hold the bottom half of the case closed to keep the hinge from prying the case open when closing the laptop.  The right hinge seems OK so far.  I assume I need to get this fixed...

A:HP Envy 17t-j100 left hinge is broken

@RobW75080

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

6 more replies
Answer Match 81%

HI:  I saw one topic in the forum about complaining this type of laptop left hinge broken issue, many customers like me had same problem. i bought my laptop from microsoft store directly almost 3 years ago, my wife used it at home without moving most of time  and not opening/closing quite offten, just 2 months ago, my wife changed job and needed to carry the laptop between home and office, then only 2 months past, this laptop was broken on left higne, she was really connerced laptop would not work anymore one day when opening it.  what a bad hardware quality it is! based on many people had same issue, almost for sure, it belongs to kind of design or product defective, should be recalled.  i post pictures to show where issue is and my laptop info. hopefully i could be treated as HP customer thanksym3017

A:HP envy 15 smarttouch left hinge broken

@ym3017

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 81%

I bought my envy j115tx 15" touchsmart end of Aug 2014 . Its nearly 4 months old and recently the left hinge on my laptop has dropped out of position and has pushed the back casing of the laptop out, disrupting one of the fans.It has not been dropped. I noticed it had become creeky when opening the lid of the laptop, I can see the back casing popping out when opening the the lid and the Kensington lock is out of alignment (as it pops down with the back casing) Been using HP servers at work and recomended but this is my first HP product for personal use and the hinge design seems to be a serious flaw here. Need a solution guys... have read similar posts about same issue..whats going on?

A:HP ENVY TS 15 Notebook Broken left hinge

@Eques ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

9 more replies
Answer Match 81%

I have the same problem as many others on the forum-the left side hinge broke in normal usage.   The laptop is out of warranty by 8 months.  I called HP support and was informed there is no recall.  This is my wife's latpop that she uses for many hours each day.   Is there any assistance available from HP?  I am sure this is a manufacturing defect. Regards,

A:HP Envy 17t-j100 broken left hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)..
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 81%

I bought HP over Acer, Lenovo and Asus because i believed that the one thing that HP offers each time, is exquisite build quality. However, today I was met with a nasty surprise. The left hinge (one near the power button) has seemingly come undone, as if on its own.  Surprised as I was, I contacted technical support. Surprise Surprise, my warranty information is wrong. Ive lost out on half an years warranty services.  FLASH BACK: DUBAI - Notebook bought on the 3rd of Feb, 13 - High hopes.SKIP TO PRESENT: INDIA - Broken hinge and warranty lost. So I took a deep breath, and opened up the trusty HPSA again, informing the specialist about my "mistaken date of purchase" (note, I am in India at the time). I am informed by the technician that i have to "contact the HP tech assistance in UAE to rectify the issue." STRIKE ONE. So, everyone knows how "good" the waranty services in India are. I remember having an old all in one HP printer. The printer malfunctioned, so we took it to the closest "Authorised" HP service centre. The first day we went, we werent given any "service". The next day we went, they claimed NOTHING under the warranty covers it. They could be right, but oh well, we paid for rectification. So now I'm feeling like its going to be a repeat of the last time. And its funny, since I have found A LOT of people with the same problem. I dont want to rubbish the customer support, BECAUSE I HAVE S... Read more

A:HP ENVY 6 1090ee - Broken Left hinge

Hey anand602,  I'm very sorry to hear that you're having this issue. I have forwarded your case to the proper department. You should hear from someone via private message in the next 24-48 hours.  To check your private message, login to the HP forum. There will be an envelope in the top right corner next to your username.  

10 more replies
Answer Match 81%

Had to take apart my laptop last night. Found the left hinge had broken away from the plastic. Found a number of threads about this exact topic. Would have replied to one of those but it appears they are closed. Need to know where to get a replacement part. If this is the wrong forum please move to the correct one. 

A:HP Envy Touchsmart 17" Broken Left Hinge

@KickingWing

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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Answer Match 81%

Some time ago, I noticed my left hinge wasn't working correctly. I began to split the computer apart while opening and closing. I've seen this is a pretty wide-spread issue with this model and i'd like to know what can be done. I've just been keeping it open, as to not make it completley unusable, but that's not a real solution.Thanks for your help!

A:HP Envy m6 1125dx left hinge broken

@omarhani

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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Answer Match 81%

I've got a HP Envy 17 J171sa touchsmart laptop. It is just 2 months out of the the 2 year warranty and now the left hinge is making a cracking noise when opening and pushes the bottom of the casing open. This laptop has already had to go back under warranty twice, once when it was 2 months old for a new motherboard and then 5 months ago a white spot appeared on the bottom left side of the screen and had to have a replacement screen, now this. I expected better quality from HP especially when it was nearly 1,000 to purchase the laptop. I've looked after this laptop and been very careful with it, only opened and closed once a day and would not expect this to happen. Very disappointed.

A:HP Envy 17 - J171sa left hinge broken

@Slinkysilver

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
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Answer Match 81%

 Hello,The left hand hinge of the notebook is broken and is not functioning.  I cannot close the lid.  The case bottom has separated from the notebook in the bottom left corner of the notebook.  please help.Thanks

A:Envy 17t-j100 left hinge broken

@JohnChit

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Answer Match 80.7%

I have had this laptop for approximately a year now, and noticed a while ago that the left hinge seemed to be sitting a bit lower than the right hinge when the laptop is open.  Not too long after, the issue got worse and more obvious as the case now separates whenever the hinge is used. The case closes up again once the laptop is shut.  I have noticed that some of the plastic inside has broken and screws have come loose, as I can occasionally hear fragments being tossed around by the fan.  Some small screws and small pieces of plastic have even fallen out of the side of the laptop by turning it on its side while the casing is separated.  This makes me wish I hadn't strayed from Lenovo's laptops... Would HP be able to fix/replace this for me?  How long would it take?  How much would it cost, if anything? Thanks!

A:Envy 17-j070ca Case separating at left hinge

@Sean139 ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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Answer Match 80.7%

My left hinge has split open my laptop case! Is HP still not acknowledging this to be a design flaw in almost every ENVY series laptop? This laptop was well over $1000 dollars and splits apart only months after the warranty expires? What is HP going to do to make this right? The first search suggestion on Google is "HP Envy Broken Hinge"   - whats that tell us? Thanks in advance... 

A:HP Envy TS m7-j020dx LEFT HINGE and CASE SPLITTING APART

Hi there @Broken_Again?,  Thank you for visiting the HP Support Forums and Welcome! I read your post on the HP Support Forums and I understand that you are experiencing a broken hinge on the left side of your HP Envy TS m7-j020dx Notebook PC.  Please use the following link to create yourself a case number, then call and it may help speed up the call process:Step 1. Open link: www.hp.com/contacthp/Step 2. Enter Product number or select to auto detectStep 3. Scroll down to "Still need help? Complete the form to select your contact options"Step 4. Scroll down and click on: HP contact options - click on Get phone numberCase number and phone number appear.They will be happy to assist you immediately! Please mark this post as an Accepted Solution so that other people who have the same issue can find the solution quickly. Thank you!Have a great day!

9 more replies
Answer Match 80.1%

The left hinge on my My Envy 6-1019NR sleekbook snapped and is now broken. The hinge is now sticking outside of the bezel. All I did was just open my laptop like I normally do and the hinge snapped. I didn't drop it. This is very frustrating because I've had this laptop for 3-4 years and I've been opening it up as normal. What's also frustrating is reading from previous forum posts (http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Frustrated-with-HP-Envy-6-1001T...), this was a bad design issue that has affected many other customers. What can I do to get this fixed? I don't think I should pay $60 to fix a design flaw issue to 'cut corners,' and my warranty expired.

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Answer Match 80.1%

Hi, I have a HP envy 17-j141na which still has extended warranty cover. The left hinge internal mountinghas just crumbled inside the case and the bottom cover has come away. I have just found out this seems to be a common problem.What do I need to do to get the hinge repaired? I can not use the laptop as the screen is loose and the bottom panel will become damaged. Thank you for your help 

A:Hp Envy 17 Broken left internal hinge mounting

@Bryaire

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Answer Match 80.1%

My laptop left hinges just broken, what should i do?? Can I fix it? Please help 

A:Left hinge broken in Envy SPECTRE XT laptop

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Answer Match 80.1%

My HP has had a hinge failure.  I purchased it less than a year ago and it has been giving my problems for a few months now. When you open or close the lid, the bottom casing literally splits apart. There is some broken plastic piece inside. I would really hope there is a resolution for this? Thanks,  Laceb

A:HP ENVY 17 Leap Motion SE NB PC BROKEN LEFT HINGE

@LacebKhooly

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar

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Answer Match 80.1%

First, I LOVE Hp laptops!!! Being the one that buys all the Electronics for my household.  We currently we have five, everyone has a HP laptop. But my HP ENVY TouchSmart 17-j140us  The hinge just snaps and pops every time you open the laptop and now the case Is coming apart no mater how carefully I try to  Open It   I paid over $1000 for a glorified paperweight.  Its only 18 months old!!!!! After doing a search on the internet this must be a known Issue with this laptop case design ,   Thank you for your time, The Dimmer fammily U.S. Army attive duty.

A:HP Envy laptop broken left rear hinge.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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Answer Match 80.1%

Broken Left Hinge is there a recall for this?

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Answer Match 80.1%

My wife's Envy m7-n109dx touchscreen laptop has a broken hinge on the left side.  Just happened on 9/21/16.  Product # is M1W11UA#ABA.  I have the same model but no issues yet.  She takes great care of it because of the cost. Never been dropped or mishandled.    She went to open the cover and heard an unusual creak and when she closed it she heard a snap.  We bought ours on 2/8/16 so still under warranty.  Any one else have the same issue?  Online research shows that other models of Envy laptops having the same issue. 

A:Broken left hinge on HP Envy m7-n109 laptop.

@BWells

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Answer Match 80.1%

Help my left hinge is broken like so many others and I'm out of warranty! I just spent 2 hours on the phone with HP only to discover I will be charged $220!! It's clearly a design error since it's happened to literally hundreds of others with this computer! There needs to be a recall it's not fair to have to pay for something that I've never dropped, etc. I've also read where some have gotten theirs repaired free of charge without being covered under warranty 

A:Broken left hinge HP envy m6 n010dx notebook PC

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Answer Match 80.1%

I'm having the same problem as others with my HP envy 17. The left hindge has broken without any drops or setting it down to hard.

A:HP Envy Touch Screen left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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Answer Match 79.8%

Left side case hinge cracked after 16 months. Paid over $210 to replace cover 10 months ago. Case cracked again. Is HP offering any help on a remedy. 

A:Left hinge on 17 inch Envy laptop-- had case replaces 10 mon...

@Jlen2

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
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Answer Match 79.5%

Left hinge broke and computer came open! I didn't do anything to cause this to happen. I need to travel with my laptop and I am afraid something bad will happen due to this problem. Opening and closing the broken hinge causes the case to open a little more.

A:Left side of case coming open and hinge seems broken

@jas22

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

2 more replies
Answer Match 79.2%

The left hinge casing on my laptop came off and was lost, and the black, plastic case for the screen is cracked and seperates from the screen when closing and opening the laptop. If there is a fix, I need it to be done quickly (I will pay for expedited shipping). I'm not sure if I have a warrantee on the laptop, it was a gift. The laptop is an envy m6. Any help would be appreciated.

A:Cracked screen case and broken hinge on HP envy m6 laptop

Hi @Amonsta5  I just sent you a private message. If you are not sure how to check your forum messages,  this post has instructions.

5 more replies
Answer Match 79.2%

I have had the same situation again actually. It did come off whilst it was in warranty and HP fixed it somehow. Now, again it has come off from the same place. Not sure how to fix it? What all does it need to be fixed? I understood from different sources that I need back cover and some sort of front panel. Please guide me. Thanks.

A:Left hinge of HP ENVY SELECT 15T-J000 NOTEBOOK is broken

@Hp15t-j000

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Answer Match 79.2%

My left hinge has recently become visibly broken, with the top keyboard metal casing and the bottom black plastic casing becoming seperated near the hinge. I have also noticed the fan making rattling sounds as if broken pieces from the hinge have entered it. The right hinge also was slightly opening the case but tighting the screw on that side has kept that from reoccuring. Although I put in a new screw into the left hand side from enderneath the case, it has since fallen though into the casing or out completely due to the broken hinge part inside. I have seen many posts on here talking about a similar problem and many have been frustrated with the poor repsonse from HP who haven't wanted to repair the laptops for free in these cases, as this seems to be a design fault. I am no longer under warranty and do not have 100 + to fork out on a laptop which was roughly 800 RRP which is not even 2 years old due to a design fault. Is there any other way of repairing. Also, I had someobody look at this, and they say this can only be repaired with a new top case part number 720570-001.However, this isn't directly sold by HP at the moment, only through resellers and it seems that is roughly 180. Any help on this issue would be much appreciated as I am a student and tutor  and so I rely on this laptop very much and it is vital that it is working without issue at the moment as it is the middle of exam period. Regards,ARIA

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Answer Match 79.2%

My left hinge has recently become visibly broken, with the top keyboard metal casing and the bottom black plastic casing becoming seperated near the hinge. I have also noticed the fan making rattling sounds as if broken pieces from the hinge have entered it. The right hinge also was slightly opening the case but tighting the screw on that side has kept that from reoccuring. Although I put in a new screw into the left hand side from enderneath the case, it has since fallen though into the casing or out completely due to the broken hinge part inside. I have seen many posts on here talking about a similar problem and many have been frustrated with the poor repsonse from HP who haven't wanted to repair the laptops for free in these cases, as this seems to be a design fault. I am no longer under warranty and do not have 100 + to fork out on a laptop which was roughly 800 RRP which is not even 2 years old due to a design fault. Is there any other way of repairing. Also, I had someobody look at this, and they say this can only be repaired with a new top case part number 720570-001.However, this isn't directly sold by HP at the moment, only through resellers and it seems that is roughly 180. Any help on this issue would be much appreciated as I am a student and tutor  and so I rely on this laptop very much and it is vital that it is working without issue at the moment as it is the middle of exam period. Regards,ARIA

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Answer Match 79.2%

I loved HP computers for their latest components and I have multiple computers in different sizes. But this Envy 15-J151NR is really bad design and broke the left hinge off the base enclosure causing the enclosure to raise up and cause gap between enclosure and top cover! Hinge on the display side is holding fine, I bought this notebook in MAY 2014 and it is out of warranty! I would appreciate and continue my love to HP computers, if HP can offer to replace the base enclosure at no cost! Hope HP support can respond ASAP since this issue needs to be covered via some sort of recall to compensate the design flaw! 

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Answer Match 78.6%

I have an HP Envy Touchsmart 17 inch laptop.  The primary problem is the left notebook screen hinge has broken loose at lower case mount. This caused the left side to separate from the upper and lower case. 

A:Left notebook screen hinge has broken loose at lower case mo...

@Merril3

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 98.28%

Another case of hinge screws falling out on my Series J 011DX Envy Laptop, what could be a fix, also the screw is lost. Help

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Answer Match 91.98%

Hello Hp, I have an issue in regards to my laptop. First and foremost I want to stress I have never dropped or spilt or mistreated my laptop. I believe I take very good care of my laptop, which is why I never renewed my warranty subscription. I do frequently take my laptop to class at the university I attend so it does involve plenty of closings/openings and moving from place to place. I do not know whether this could impact this, but just three days ago (9/26/2016) I moved my laptop from my desk to my living room. In doing so the far left screw on the back cover fell out of the laptop. Confused I looked at it and put it back inside the laptop, but it would not screw in! It seems the screw has been stripped. Now when ever I open and close my laptop there is a large gap between the bottom cover and the top. Noticing that there has been several other cases online of the same scenario it has raised my questions. How can something like this happen too several people in the same sense. I would call but money is tight and do not want to pay to talk to someone. Is there another solution where I could possibly be sent a new back cover or possibly a new laptop? I have read up on the recall poilicies stated here: In cooperation with country government safety authorities, HP participates in voluntary recall programs when a defective part is shown to cause a potential safety hazard.These policies are found here: http://www8.hp.com/us/en/hp-information/recalls.html. I ... Read more

A:HP Envy 15t-J000 far left screw stripped

@BryceDeCoursin

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 89.88%

The left hinge and the plastic began to separate from eachother, and now its so bad that the fan has apparantly stopped working. Will HP fix this problem? If not, I will definitely be looking at a mac or something that wont break just from average use of a laptop.

A:hp envy touchsmart 15 broken hinge/broken fan

@oliverfleek

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 89.04%

The left hinge of the laptop is causing the bottom case to pop off. Whenever I open the notebook, the black bottom portion of the laptop separates from the top grey portion, exposing the inside of the laptop. When I close the laptop, the bottom case snaps back into place.I have had this laptop for over three years, with no other issue. Is there anything HP can do to resolve this hardware problem? Thanks

A:HP Envy 17 Left Hinge

@hicks462

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Answer Match 89.04%

I've read in the forum that someone got their laptop repaired at NO COST?? Even after lapse of warranty? Wow, what did you do to convince HP to do this? I have sent several requests and complaints and a HP rep phoned to ask about it then told me to pay $300.00 for the repair. I do believe a substandard quality back cover which undoubtedly costs very cheaply to make is a good trade of for keeping customers. But it seems HP is more concerned about making money once and not considering about after sales and follow up sales. They certainly lost me and I was considering buying the Spectre but not anymore. BTW I checked an online supplier for the back cover and it sells for $35.00 from China but I prefer to do the repairs myself.

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Answer Match 88.2%

My laptop is most likely not under warrenty any more but, the left hinge is broken & I see many other people have this same issue. Can anything be done to help fix this?Thank you!

A:Left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

2 more replies
Answer Match 88.2%

I have HP pavilion HP 15-r210dx. Its left hinge is just broken. I was just closing the lid. I am very disappointed with HP quality. I need it to be fixed by HP. How can metal hinge be broken in normal use. Its just 1.5 years old. 

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Answer Match 88.2%

My hinge is also broken.The hinge is so stiff it has broken the screw support mounts.Is there a repair available for this problem?Thanks.

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Answer Match 88.2%

The left hinge of my Envy m6 Notebook has broken, and i would need a repair as soon as possible.As i have seen this is a very common problem (ex. http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/m-p/343...), what solutions do you offer?I am looking forward to hearing back from you,Nelken

A:Left Hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 88.2%

Hello I have a V series laptop, V5-571-53334G50Makk to be specific and since recently the left hinge was loose and whenever I open the laptop, it was wide open(kept on increasing as I tilt the screen) now the gap has widened. I was wondering what I do to fix this issue? Is it fixable at home with some time and repairing or do I need to take it to a repair center?

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Answer Match 88.2%

My left display hinge is also acting up and the left corner seems to be coming apart from the force being applied by the hinge especially as the display is hinged down to its closed position.  I've been suspecting something was weird for some time now but recently I'm afraid it will break soon, what can be done?  My laptop is out of warranty (bought from Costco) but otherwise is in perfect condition and I use it daily.  It is crazy this is happening.

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Answer Match 88.2%

Left hinge issue - the very same I have been reading about in this blog. I purchased my beloved laptop in August of 2013, it is NOT a refurbished item ; it is the Beats Audio version.This is the second time this has happened to my laptop, the first time was about 1.5 years ago. An excellent service technician at Future Shop was able to take the back off to find the tiny screw that had worked its way out, there wasn't even a charge for the service. I miss this technician, she was the best one I have ever dealt with.Before this issue my warranty was coming up so I took it in for a tune up. I mentioned I was having issues with the sound; I thought it was a software issue, it wasn't. They ended up sending it back to HP, the motherboard was replaced.Now the left hinge is gone again, this time I am told that HP doesn't have replacement parts as now small pieces have broken off inside. My option is to have it glued with no guarantee.I NEED my laptop. I can't afford a new one as I graduated from college a few months ago with no job yet. What are my options; can I have another one built from the good parts?

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Answer Match 87.78%

Envy lap top hinge is broken, will hp repair this or am I on my own?

A:Envy lap top hinge is broken

@joebob13

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 87.78%

I just had a double break on my HP Envy Laptop after very light use.  I bought two laptops from HP at the time of this purchase and now both have broken.  Not very pleased with HP quality at this time.  Might need to think about a switch.  Frustrating buying a product that does not last!

A:Broken hinge on HP Envy

@kh81427

 

Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information. From our Rules of Participation:

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Answer Match 87.78%

 I'm really glad I discovered the HP forum and have seen many other HP owners having problems with their hinge.  I purchased my HP Envy M6 around 3 years ago but within the first year a hinge broke so it was repaired under warranty.  Two years on and the hinge has now broken again with the case coming away from the body each time I open and close the screen.  Feels like it's going to snap off any day soon.  Hoping someone from HP will help me out with this as it appears to be a design flaw and with university fast approaching I really need my laptop.  

A:HP Envy second broken hinge

@PRR77

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Forum.

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Answer Match 87.78%

I've had this laptop for several years now, and recently i noticed the screw that held the hinge in became broken or something and the hinge freely moves when I open and close the laptop.  It has gotten so bad that dead pixels have appeared in the left corner where the hinge was broken and the surrounding plastic of the screw broke apart. My warrenty is obviously out but I was wondering if there was anyway I could get this fixed since the build quality of these laptops is terrible. It's even gotten to the point of overheating if you were to watch 1080p movies or game. 

A:HP Envy m6 Broken Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

1 more replies
Answer Match 87.78%

I have the same broken left Hinge problem which lots of Hp Users Had and I never dropped my laptop and always be a carefull user.  I am using my laptop since 5 months in this condition becuase I am scared that I will never find a trustfull service or a fully resolved repairing procedure. I am scared that someone will open the case and just put some glue in the hinge with an attitude of '''hey next time you should not dropp your laptop if you love it so much. ''' and they will charge me extreame amount of money.I will appriciate a lot if someone can help me or give suggestions.

A:Hp Envy 17 Broken Hinge

Sorry I was just trying to add my comment on this subject but turns out I posted a new subject.You can delete my new subject or add me on this subject as wellthanks a lothttp://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Left-Hinge-of-an-HP-Envy-17-Not...

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My HP Envy 17 recently started popping the back left hinge cover. The hinge is broken off of the PLASTIC piece it screws in to and a bunch of small plastic pieces came out of the cover. This laptop has been extremely taken care of there's no reason for it to break other than a faulty design. Ofcourse this had to happen right after my warranty ran out.  I'm very dissapointed as this is an expensive laptop that shouldn't have these design flaws! 

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I know it's a shot in the dark, but I'm hoping someone can offer me some help. I've had my HP Envy for about 2 years and I've always been very careful with it, but last year one the hinges started to pop out. I was still under warranty and was able to have it fixed for free and everything was great. Now, just over a year later, the same hinge has broken again. I don't have the money to fix it and it's at the point where I can't open the laptop because the hinge caused the bottom of the computer to separate. This seems to be a really common problem with the HP Envy and it seems like HP should have some way to fix this (for less than the $350 I was quoted at my local store). Anybody?

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Hi, i am having a problem with my HP envy laptop. The hinge has forced the bottom cover to separate leaving a gap between the back cover and the rest of the chassis. Can you please help resolve? My son is going back to school soon and I'm concerned this could fail at the most inopportune time.Thanks!

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I have an HP Envy M6 notebook (purchased in January 2013). I have the exact same problem that dozens of other people have had: the right hinge on my notebook has broken somehow. The casing threatens to separate from the screen if I don't hold the two together when I close the laptop. I do not believe this to have occurred due to any fault of mine, as several others have had the same issue. I am quite sure my warranty has expired, but I don't care about that. I think HP should do something to fix my computer, or to give me a different one, as I would not have bought this computer had I known how poorly built it was. Thank you for your help. Sincerely,Alex Kaczmarek

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I have had my Envy for about four years now - obviously the warranty is gone. I bought it from Best Buy. It has worked perfectly normal. I have never had an issue, the keys dont stick, it looks brand new. I take very good care of it and have been pleased with the product. Today I closed it after I was finished with it and the hinge completely broke loose and the bottom plate of the computer cracked. How could this happen with no damage and no issues? I have tried to contact HP but can not get through to anyone but a computer. Clearly this is an issue with this product and was wondering who I contact at HP for help? Thank you!  

A:Envy Hinge Broken

@lkling

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Answer Match 87.78%

Hi All,I just came across this topic.My HP Envy M6, purchased in November 2014, also has a broken hinge (left one).It has broken in normal use a couple of months after my warranty expired. I was quoted roughly $250 for the repair which seems to be too high.Also I read it as a design issue with most of the HP Envy customers reporting the same.  I am not sure as to how should this be fixed.Can HP please take notice of this and help me at a very minimum cost or no cost at all (since this seems like a design issue and too many customers reported the same issue). Thanks in advance.  

A:HP Envy M6 Broken hinge

@YashrajSuryava

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Answer Match 87.78%

I'm having the same issue with My Notebook HP Envy - the hinge is broken on the keyboard side - I've not even put this laptop into full service yet and the hinge broke just opening and closing it at the office? Is there a fix for this as it seems like a design flaw.

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Answer Match 87.78%

 My HP Envy's hinge is detaching as the casing is cracking open. I have never dropped it or damaged it any manner. Everything else works perfectly. I have barely had my computer over a year now which is not a long time and this seems to be a very popular problem. I will have to pay to get this fixed due to a manufacturing problem and being a college student that is definitely not in my budget especially with the precaution I take with this laptop. I love this product and so far I have had a great HP experience. I would hope HP is going to back their product! 

A:HP Envy Broken Hinge

@jacobsj6

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Answer Match 87.78%

 I have an issues with my hinges. But not only that, I also have a bright spot on my screen, issues with the bottom cracking (caused by the hinge crack), and finally some of the plastic fins are missing where the heat exhaust is . ans some trouble with wifi adapter ( Ralink RT3290 ) , My problem is that my warranty has already expired and I cannot afford costly repairs. This is my primary computer too. Knowing that I couldn't afford costly repairs, I have tried to do temporary fixes to it myself, but they aren't going to hold forever.I need help plesae , this laprop cost me 847 $ . 

A:HP Envy 7 : broken hinge / please help

@AmineDev

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Hi, i have had this laptop for quite a while now and is well out of warranty but my hinge is now at the point where i have to very gently close it for fear of breaking the screen off. it is mainly the right hinge but the left is showing signs of this also. could you please advise what you or indeed i can do about this as this was obviously a design fault that was never really acted on. Regards Gerald











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A:HP Envy m6 Broken hinge

@Fracas

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Answer Match 87.78%

Hello. I have owned my HP ENVY m6 laptop for over 2 years now so obviously my warranty has expired. About 2 months ago or so, I noticed that the right hinge on my laptop was raised so I inspected it and then pushed it down. This has continued every time I close the laptop with me pushing down the hinge. The plastic covering for the monitor also bends every time I close the laptop. These issues seemed to be fairly minor at the time. Tonight, on 9/12/15, when i went to close the laptop, the hinge completely gave way, broke off, and collapsed. The left side seems to still be intact. I have noticed that on the inside of the bottom right corner of the monitor, a metal piece has been separated from the other side of the monitor. I suspect that this metal piece is what has more or less held the hinge in place for the 2+ months that it has been broken. In other words, when the metal piece gave way, so too did the already broken hinge. The HP ENVY m6 laptop still seems to be in working order other than the broken hinge. Though this means that I cannot bring it anywhere at present. The ability to transport my laptop is very important to me as I am currently in college and I take much of my notes on my laptop I was wondering if there is anyway to have technical support on my laptop? I have noticed that broken hinges are a very common issue with the HP ENVY m6 (possibly a manufacturing error) and would like to see it resolved as soon as possible. Thank you
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A:HP ENVY m6 Broken Hinge

@Bivin66?
@Chiv35?
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

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Answer Match 87.78%

Otherwise being a fine laptop, this laptop was not built to last. THE HINGE WILL BREAK. During my tenure with this laptop, both hinges broke. Once, it happened under warranty. The second time, even though this issue happens to many people, it was out of warranty and HP would not cover the repairs. The estimated cost of the repairs were $250. My laptop broke at 8 months old and 2 years old. I have never dropped this laptop, never treated it with anything but the best care.  No laptop should break as often as this  one did.   I mentioned that I have seen many other customers with this problem on forums, reviews, etc. The representative said that they have a list of products normally recalled for said issues.  I will be posting this review everywhere.  Do not buy this laptop.  Two words. Planned. Obsolescence. Do not waste your money on a product that will break. Instead, just buy a Mac or something else.  

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Answer Match 87.78%

Hi, the left hinge cracked out of nowhere, problem is I have no idea how to repair it without spending more money than my laptop is worth. I've also seen that this is a common problem among HP Envy m6 laptops. Has HP offered any kind of recall on this manufacturer defect? I bought my notebook at best buy 4 years ago so I am no longer under warranty. Please help me with this, this computer is my only one and I cannot afford for the problem to get worse.

A:HP Envy m6 - broken hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Answer Match 87.78%

My envy notebook hinge is broken becuase HP has poor design. I need to get this fixed but it seems I cant contact HP other than on this message board because it is out of warranty and I have to pay to call them! HP needs to do a better job standing behind their products, this is likely the last time I get an HP.

A:Broken Hinge on HP ENvy

@Mikesbike

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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