Tech Problem Aggregator

Blank Screen Freeze Up before Splash screen. Safe mode works.

Q: Blank Screen Freeze Up before Splash screen. Safe mode works.

Very similar to the following problem but i do not have a raid, and it seems that this PC has a raid and i don't, plus it was never really determined what the actual solution was.
The basics: XP Professional Boot up screen, right before the windows loading screen, or direct after the F8 Menu if you hit "Start Windows Normally..." it will just lock up, no HDD activity, blank screen. now BSOD, nothing.

All 3 safe mods work fine.

Ran chkdsk /r in recovery.
Ran proper fixboot procedure.

Went into safe mode and checked the event viewer.

The only concerning message i got was: The following boot-start or system-start driver(s) failed to load:

Formatting really isnt an issue since i can back up anything i need through safe mode. However its just the fact that the Windows gremlin has struck me again and i must defeat it once more.

I highly doubt this is a hardware issue as it is more of a driver/software issue.

Anymore information for me, or from me that you need, i would be extremely happy.
Thanks for your time.

A: Blank Screen Freeze Up before Splash screen. Safe mode works.

Before I say the hard drive is dying, you need to try the XP repair as you have done most else you can already:

2 more replies
Answer Match 84.9%

Strangely, my computer booted just fine last night. My sister checked her Hotmail, and chatted on MSN for a short while. I turned it on this afternoon and it hangs at the Windows XP logo screen. The blue bar in the loading box is still moving, but windows never gets any further. Safe mode works OK. AVG scan shows no infection. I restored my Master Boot Record just in case, but it still won't boot.

I have service pack 2.

Any help would be much appreciated. Thank you.

A:Win XP freeze at logo screen, safe mode works.

16 more replies
Answer Match 83.7%

ok i was getting help with this another forum but that forum is currently down and the last thing they had my try was to try the last known good configuration if that would boot into windows, well i tryed that and it didnt work, this all started after i used combofix in safemode to remove some virus on my computer and now i cant boot into windows normally so if anyone has any advice please let me know thanks.

A:blank screen on boot up but safe mode works

While booted into the safe mode try looking for any error or warning messages in the Event Viewer, which is in Administrative Tools in your Control Panel. You click either application or system on the left side in Event Viewer, then I do click view, filter, then click to uncheck the box for information, apply and ok, so then only warnings and errors will show on the right. Then just double on one of those to open to see the details of it. Maybe try to run the system file checker tool in safe mode too, click start, run, type in this; sfc /scannow , and include that space before the / too.

3 more replies
Answer Match 82.8%

I have a Toshiba Satellite C655D laptop running Windows 7 Home Premium. Computer was working like a dream and has been for about a year now, when yesterday I booted up after running Windows update, like always, logged on like normal, only to see a blank screen with only my mouse cursor. Neither Ctrl+Alt+Del nor Ctrl+Shft+Esc work to bring up the Task Manager. I am able to boot into Safe Mode just fine, but of course unable to uninstall the Windows updates to the .NET framework.

I have tried System Restore several times now, both from the Safe Mode and from the start-up recovery options accessed via F8 upon system startup. From the same menu, I have attempted Startup Repair but alas, Windows does not detect any problems (go figure, right? ).

I have ran the Windows Memory Diagnostics Tool to check if my hardware was going bad, and upon completion, it rebooted, once again, to a blank screen after being prompted to log in. Mouse works, nothing else does. Upon pressing Ctrl+Alt+Del I am greeted with the following message after waiting roughly 5 minutes:

"The logon process was unable to display security and logon options when CTRL+ALT+DELETE was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch."

^Pressing ESC makes the message disappear along with my mouse, so that I am staring at a completely blank screen.

I am on my friend's MacBook Pro right now, I'm really hoping someone can help, but I mu... Read more

A:Solved: Blank Screen after Windows 7 log on; only Safe Mode works

8 more replies
Answer Match 79.5%

Okay, here's a little background information.

Bought my PC in 2006. Have had to replace 3 video cards since i've bought it. (One was replaced under warranty, the other I bought).

Since I purchased my PC the only parts I have replaced are: My video card, 3 cards later i'm on my most recent one, EVGA Nvidia 8800 GT

I also upgraded my PSU to an Enermax Pro 82+ 525w.

OS: Windows XP SP3

Motherboard : ASUS P5BW-LA

I mainly use my computer for gaming, after my first video card died i was sent a beefier card;lst after that my PC was no longer under warranty so I had to buy my next cards my self.

My problem:

I left my computer on while making some food, I had world of warcraft opened. When I finished making food I got back to my computer and moved my mouse to get it out of sleep mode. I run a dual display set up, once my monitors loaded up one of the screens was pure white and the other screen was black. I was forced to hold the power button down to turn off my PC. From there on out everytime I boot my computer up I get my PC's loading screen (which i'm able to acces BIOS or system restore) after my PC's loading screen I get the windows splash screen, after that my monitor is pure black. The PC is still on and running but there's no display. I plugged my monitor into my onboard an... Read more

A:Black screen after Windows splash screen. Unable to acces safe mode.

bump, please help :(

7 more replies
Answer Match 78.9%

After doing a Windows update, my computer gave a Windows looking message that my hard drive was going bad and to back up my data. I was able to save my user files. Then the pc crashed with a BSOD. I disabled restart after crash. Found the error was 0x0000006B (having to do with a corrupt bootcat.cache file.) Could not boot up windows except for semi windows with my windows 7 disk and Chose Repair, in Recovery console, however it told me nothing could be repaired. Through an option to "find a file" under the Recovery option. I managed to copy a GOOD copy of the bootcat.cache file and I appropriately placed it in E:\Windows\system32\codeintegrity (it was ONLY seeing C: as a system partition) my drive letters were all reassigned.

Sorry this is confusing and a lot of info. Bottom line is, my hard drive is not bad, I see windows on it and all my files and the BIOS recognizes the drive. It is firmly connected and NOT hot to the touch.

From a command prompt I did a bootrec.exe /fixmbr and also /fixboot as the pc was not properly booting up. it still would not boot properly

I am totally unable to go to safe mode (hitting F8) No matter what I do, I get a Windows Splash screen and then my screen goes to a Black Screen with a White arrow cursor, the hard drive appears to be trying to work the light flickers) but it just hangs at the black screen

Again, it refuses to allow me to boot to safe mode. It tries to load the Windows S... Read more

A:Windows 7 splash screen, then black screen NO Safe Mode

sorry for bumping. it seems people get a lot of responses to their questions and i was hoping to get the same kind of response.

Bottom line is, my computer tries to load Windows (7) with the splash screen, then goes to a black screen with an arrow and stays there.

I am unable to boot to safe mode.

I am unable to do a recovery from booting from the Windows 7 Install CD

3 more replies
Answer Match 103.74%

Everytime I try to boot...The splash screen freezes after a short time. The POST goes fine. Tried booting to Safe Mode, no luck (I think that's when I got a bunch of text flash on the screen and freeze.) Can't get to a command prompt, either. CAN get into BIOS. Tried reinstalling Windows (although I'd have to pay for it, as it would be my third or fourth re-install), but it froze in the process somewhere. I got to a c: somewhere...I think it was the Recovery Console...yes, it was...but I don't know enough to know what to do. That froze, too, after looking around a bit. Sounds almost like a hardware problem...overheating or something, but I can't figure it out. Built the PC myself, everything was OK except once in a while it'd reboot on its own. I appreciate any help, thanks in advance....

A:WinXPFreezes at Splash Screen, No Safe Mode

the best way to determine if it's hardware is to format/clean install. if it freezes, you've got a hardware problem.

if you have data on your drive you don't want to lose, do a parallel install:
-boot to xp cd, choose to install a fresh copy, leaving the current file system intact.....install on same partition, but choose a different folder, e.g. call it \winxp instead of \windows.
-boot to the new os install
-you should be able to access your data, although you may need to boot to safe mode, login as admin, and take ownership/change permissions
-copy your important data to cd
-format and clean install xp

if it's hardware, and you have spare parts lying around, try swapping parts. but its could also be a driver. a parallel or clean install will determine that. (also, disconnect everything but mouse, keyboard, and monitor.)

you could also try a registry hive swap from the recovery console, but that's a whole nuther post. (yes, nuther is a word.)

19 more replies
Answer Match 103.74%

Hello everyone I have little to no experience with computers. I replaced my broken laptop screen with a new one online. The screen is only working in safe mode. When I plug it in to a television via HDMI it is good to go. I would deeply appreciate any help with this.

Laptop is a Sony Vaio VPCCB25FX
Old screen is LP 156WF1 (TL)(C1)
New screen is LP156WF1 (TL)(C2)
It is up to date with drivers. I have no clue how to fijx this

A:Vaio Screen only works in Safe mode after replacing old broken screen

If the screen in working in the bios and safe mode, then the screen is indeed working.

If you boot into safe mode with networking, can you redownload the display adapter driver?

You could also try Clean Install Windows 7

1 more replies
Answer Match 102.9%

I'm running Win XP Media Center Edition SP1 2002 now (I reformatted, used to have SP2 installed.) and only recently have I been experiencing this mysterious issue that frustrates me to no end. A little tidbit of information before I go on, somebody installed Windows Virtual Machine (with a windows 98 download from some forum) maybe a week ago. That's when the start-up problems began, so I'm led to believe that this could be the culprit. I have no idea.
Anyway, when it first refused to fully boot, it couldn't get to the Win XP splash screen. I had somebody look at it. He went to the Setup menu and restored it to the optimized defaults. Either that temporarily cured it, or we were lucky. It started up normally and I didn't turn off the computer for maybe two days. After I finally DID shut it down, the problem persisted, however this time it WOULD get to the splash screen, but nothing else. Returning it to the optimized defaults would do nothing. Since the computer was old, slow and flooded with programs I myself didn't install, I thought it was a good time to just reformat the whole darn thing and start fresh. Thirty minutes later, I try to boot up, guess what, the same thing happens. Nothing past the splash screen. It's not like I can restore it to a past setting that worked since the OS is wiped clean. I've read about "faulty hardware" confusing the system, but nothing plugged in that I know of is faulty. Mouse, monitor, keyboard, po... Read more

A:Won't boot past splash screen, in safe mode now

Something unclear here.
You formatted and you start installing Windows.
You go through all installation steps and it won't pass splash screen on very first run?

7 more replies
Answer Match 102.9%

I was working on my laptop last night no problems, I shut down normally and return a few hours later, now the thing wont start past XP splash screen (the little blue bars moves across the screen forever), the only way I can get my system going is to start in safe mode. The last time I ran the system I did not install any new hardware or software. I have been battling some spyware recently, namely one called Antivirus 2009. I removed it via Malwarebytes the other day, it came back once, I removed it again and it seems to be gone still. What can I do to fix this? I also cannot run Malwarebytes in safe mode, whenever I do it it freezes my about a minute into the scan on a the follwing item


I will post a HJT log below just incase it helps.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:19:26 AM, on 6/7/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\... Read more

A:XP won't load past splash screen, only in safe mode

6 more replies
Answer Match 102.9%

WinXP Pro
Geforce video 440SE 64MB,

This pc shows bios info (as per normal) then goes to WinXP splash screen and then flickers and then reboots.
Immediately thought it was something to do with the video card... opened the case and the card has a cooling fan that wasn't working... so assumed it was overheating and the cause.

Went out and bought a new Geforce card -- same type and still get the same problem.

This PC WAS working before customer asked me to give it a check-up.
PC boots ok into safe mode.
I've ruled out the processor and the memory (ran tests)... suspect the video settings in some way. I'm not sure what the original monitor was and I just hooked it up to a reg monitor (VGA). FYI, System recognizes the vid card ok in the device manager.

Searched for similar probs .. found some that have not been very helpful.
(One suggestion is to reload WinXP and do a repair of some kind)

Looking for directions.

A:PC Reboots after WinXP splash screen (ok in safe mode)

12 more replies
Answer Match 101.64%

I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:

A:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing


Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet


Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..

1 more replies
Answer Match 101.64%

I have a dell Inspiron 9100 (Intel Pentium 4 CPU 3.00GHz) desktop running Windows XP SP3 only. I have one fixed 160GB Hard Drive. I have not changed any settings/ installed/removed any programs recently. My last shut down was normal.
When i started up the pc i got as far as the xp splash screen which i believe it would have stayed on indefinitely. The scroll bar was still scrolling. So I attempted restart and tried again and the same problem occurred. I then attempted to start in safe mode were the BSOD occurred at what appeared to be the end of the driver loading. I got the message unmountable_boot_volume with the error code 0x000000ED (0X869C45CO, 0XC00000BS, 0X00000000, 0X00000000)
The first thing i did was dissemble my pc, unplug/replug all the insides, remove all dust and i even reinserted the drive battery. I tried restarting again and the same issue.
I then went on to google the issue to read what felt like hundreds of similar but never the same issue.

As i usually use my tv as a monitor i thought this could be the issue. So i put in an ordinary monitor and took out all my usb peripherals. Same issue again.
At the stage i thought i would post for help. Not wanting to seem like a newbie i went through all the steps that i did before so i could get the exact error messages to post when i noticed that when i retried safe mode it stopped at a certain point during the driver loading and along the bottom of the screen PRESS ESC TO CANCEL LOADING SPTD.SYS... I Hadn’t notic... Read more

A:XP splash screen loads forever; Safe mode gives BSOD

SPTD.SYSClick to expand...

Remove your daemon tools program, restart and see if the problem goes away.

1 more replies
Answer Match 101.64%

I'm not really sure that I have a virus/malware issue but it is highly suspected. Windows XP Home is not able to boot and stops at the splash screen even in safe mode. I have tried to locate a problem by booting from CDROM with BartPE and trying to run portable apps like SpybotSD portable and Malwarebytes. Each one was unable to run because they tried to write files to the boot drive, which was a CDROM. The BIOS on this laptop will not boot from a USB device. I have removed the drive from the laptop and have it connected via USB adapter to an XP Pro desktop. I discovered that most directories in the profile areas were unaccessable, "access denied" errors. I manually changed the properties on all the directories that it would allow me to do so I could access the files. There are still several directories in some of the user directories that I was not able to change the access properties, logged in as Administrator.

I need advice as to what proceedure to use next. AVG Free addition hasn't found anything of any consequence but it is skipping any directory that it can't access. I want to find out what is going on as I need to move the data from this PC over to the new PC the customer has purchased. I was able to image the drive using DriveimageXL but I did get a couple of CRC errors near the end of the process. Any help would be appreciated.


A:XP home hangs at splash screen will not boot even in safe mode

Not sure why I received no response.

Did an extended hard drive test, took and hour and a half to run, and the drive failed the test near the end of the test cycle. It had perviously passed the quick test. So in answer to my own question, I do not have an infection on this machine.

3 more replies
Answer Match 100.8%

Hi there I`ve never posted here before but ive looked over about a thousand threads here trying to find a solution to my problem.
Here`s the problem: I was playing fallout 3 which glitched so I had to hold the power button down till my pc turned off. Now at the windows xp splash screen it crashes, (reboots). It also does this trying to load any form of safe mode. I have a windows xp sp2 cd and I tried to re-install or repair windows but both options result in a blue-screen of death the moment i press `enter` or `r`. I`ve detached and re-attached my videocard, my ram, my dvd burner etc with no success. I`ve messed around with almost every bios option i have only to end up putting them back to default as nothing worked. I am currently running the diagnostic tests on it but all of them so far have passed.

So! I`ve played fallout 3 tons and its never had any problems, at least nothing like this so i doubt it has anything to do with overheating. Also I have absolutely no new hardware, everything should be working fine :(

My pc stats are:
Dell dimension e520 with
intel pentium 4, 3.06g processor
radeon hd3400 on pci-e
1.5 gigs of single channel ddr2 ram at 533mhz
80gig WD sata hd at 7400rpm
running windows xp home sp3, it might be the 64bit edition but my comp is screwed so i cant check it.

A:XP splash screen, safe mode and winxp install & repair all crash

Hello and Welcome to TSF,

What is the psu you are running?
Brand and wattage?

You can open up side of tower to find this out, where power cord plugs into rear of pc.

7 more replies
Answer Match 97.44%

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

A:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - (KB3140527), released about a month ago. In fact there is already a thread here: The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

9 more replies
Answer Match 97.44%

XP won't load past splash screen, only in safe mode
I was working on my laptop last night no problems, I shut down normally and return a few hours later, now the thing wont start past XP splash screen (the little blue bars moves across the screen forever), the only way I can get my system going is to start in safe mode. The last time I ran the system I did not install any new hardware or software. I have been battling some spyware recently, namely one called Antivirus 2009 from I removed it via Malwarebytes the other day, it came back once, I removed it again and it seems to be gone still. What can I do to fix this? I also cannot run Malwarebytes in safe mode, whenever I do it it freezes my about a minute into the scan on a the follwing item


I will post a HJT log below just incase it helps.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:19:26 AM, on 6/7/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKC... Read more

A:Windows wont load past XP splash screen safe mode only. Suspect inetavirus infection

Hello and welcome to TSF.

HijackThis is no longer the preferred initial analysis tool in this forum

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

1 more replies
Answer Match 97.02%

Hey guys, I seem to be having trouble, and I'm not terribly inclined with laptops and computers, mine is an HP G62 laptop, and that's about as far as I know about it. The other day I went to use it, opened it up, I had 3 tabs open (google chrome), and I tried to open a new tab. All new tabs were freezing, and my itunes had frozen as well. I tried closing the laptop, hoping it would go into sleep mode, but it didn't, it stayed running. I reopened it and the screen stayed off, so I did a hard reset (holding the power button to turn it off) and started it back up. I started it in normal mode, and logged on, but after loading from the log on screen, it went to a black screen with just the cursor, and stayed there. I did another hard reset, and started it in safe mode, and now this is how I'm currently running. I've tried disabling the display drivers and restarting, that worked momentarily, but froze shortly after. Next, I tried a system restore, which did absolutely nothing, and then I ran chkdsk and, again, nothing. After all this, I decided to try uninstalling the display drivers, which, once again, did nothing. This seems to be all the info I have gathered from online, and through friends' help, there seems to be nothing left to do that may fix this problem. Anyone have any idea on where to go from here?

A:Black Screen in Normal Mode. Only Safe Mode Works.

Hello ericberard,


You?re having a problem with the computer going to a black screen.


First test the hardware.

Turn off the computer

As you power it back on, tap the F2 key. This will load hardware diagnostics.

Once the screen loads run the startup test.

If this is windows 7 and the startup test pass.

Power back off the computer.

As you power it back on, tap the F8 key. This will load Advanced Boot Options.

Select Last Known Good Configuration.

This will take the system back to when everything was working correctly.


Clicking the White Kudos star on the left is a way to say Thanks!


Let me know how everything goes.

Have a good day.

9 more replies
Answer Match 96.6%

Hi, All of a sudden a day before, my computer froze and when restarted it started exhibiting horrendous symptoms-1. windows logo appear,then2. blank screen and no cursor login etc nothing display just sits thereAfter that, I tried to do startup repair but failed.Coming over to Safe Mode it is working fine.I also tried bunch of repairs from there still nothingused the clean boot from msconfig to see if any software causing issue or conflicts and did a system restore, still nothing.checked device manager and there is no exclamation point either that may depict hardware failure.My recent activity-installed "Advanced System care 9" 2 days back but have now removed using safe mode.1 more point it has been a month since my primary HDD is showing SMART error.but if safe mode is working can't we get normal mode backup and running.Please help me out of this conundrum, Any help would be sincerely appreciated.possible options I have in my mind-1.get new HDD and reinstall os2.format existing HDD and install fresh copy but doubt if this issue might returnreadily looking out for other options and would prefer rectifying old one first so that I can avoid a long tedious process of reinstalling everything from scratch.Sincere thanks to any responses.

More replies
Answer Match 96.18%

I booted up my computer 3 days ago and logged in under my user name, and there were no desktop icons or taskbar, so I restarted my computer and tried every user, still nothing. I went to msconfig to restore it to a earlier point, and when it restarted I went to my user name, and still nothing so I went to msconfig again and booted it up in safe mode, when it restarted, right before the user names screen came up, a black screen with "SAFE MODE" in all four corners pops up for about 3 or 4 seconds, then the user name screen comes up with the ADMIN and the rest of the user names, it doesn't matter what name I log in as it always goes to the same black Safe Mode screen as before but it will freeze there forever. So I had to manually shut it down. When it restarted I hit F8 to get it out of safe mode and chose restart computer normally, then when it restarts the same exact thing thing happens. I've tried every option at the F8 selection screen. So I put in a cd with Mepis Linux on it that my cousin gave me, but I didn't install it I have been running it off the disk. And I have no clue what to do next.

My Specs are: AMD Athlon 2.0 ghz
Windows XP Home Edition (Service Pack 2)
512 MB DDR
150 GB Hard Drive
ATI Radeon 9600

-Does anybody know how to do a system restore in Mepis Linux without reformatting the whole computer

A:XP Black SAFE MODE Screen Freeze

9 more replies
Answer Match 95.76%

First im sorry that i cant run your sys info program im in safe mode and it wont let me run it. I have hooked my HP pavillion 6000 using 2 amd core II processers, and a raedon 3600 graphics card from ati. I can get more info later if you need it. I have hooked my PC to my Sansui 40" HDLCD tv to use as my monitor. it works for a time and works great then at random intervals sometimes 2 hours sometimes a week the image goes black. this is not sleep mode i have fixed all the settings for this occurance, i have tried to update the driver from ati but the pc is having trouble installling the software. when the screen goes black it will only work in safe mode. I can restore the pc to a previous version a few days prior and it works for a time but the same problem occurs please help i like using my pc like this and would like it to work properly.

A:Black screen only works in safe mode

14 more replies
Answer Match 95.76%

Hello,I have an HP Pavilion running Windows Vista. The problem I am having is that my screen will only come on in Safe Mode. If I try to start regularly, it gets just to the point where my desktop should open and the screen goes black. I have been trying to self diagnose the problem and I think I may be close, but I can't completely solve it. I am running a NVIDIA Geforce Go 6150 Driver. In reading through some forms I found that this may be a problem so I uninstalled it. After the uninstall my computer opened fine in normal mode and automatically downloaded the driver again. After the driver installs it requires a restart and then will not open in normal mode again. I have went through this process 3 times and each time I get the same results.Although in SAFE MODE, here is my DSS Log:.DDS (Ver_11-03-05.01) - NTFSx86 NETWORKRun by matthew at 9:58:36.92 on Sat 04/23/2011Internet Explorer: 8.0.6001.19019Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.958.311 [GMT -4:00].SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}.============== Running Processes ===============.C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k secsvcsC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Win... Read more

A:Laptop screen only works in safe mode

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

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Answer Match 95.76%

Hi - my first time using a tech forum so sorry for any newbie stuff. Whilst using my PC it crashed, then when I tried to reboot I get the blue screen. Reboot allows safe mode functionality with netwroking. On one reboot I did see a note saying cleaning boot of a file in john/mydownloads/nvVidia/nvidiaZwinky.driver....or somthing like that but still no joy after that in booting. It's not in that file either when I looked. I've got my Hijack log here for anyone who knows better than me to comment on. All thoughts much appreciated. I've attached my dxDiag as well. Since it's started in safe mode some info obviously missing, sorry.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:49:53, on 22/08/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files (x86)\AVG\AVG8\avgcsrvx.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http:\\
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page ... Read more

A:Blue Screen but works OK in safe Mode was my ASUS 9800 GX2 that's failed on me. I had 2 in SLI and when the first went I sent it back to PCSpecialists who built it...apparently there's a new card on its way to me....fraid I didn't put 2 n 2 toghether when the blue screen happened, I disabled the card and now the PC boots but using basic graphics drivers.

Sorry for clogging up the forum.


1 more replies
Answer Match 95.76%

Hi guys, got the vundo.exe Trojan on my computer, was trying to get to safe mode so went through selective startup option and chose safe boot minimal (I think?.) Now the computer is stuck in safe mode and I?ve not go idea how to get back out!!! All I get is a black screen on start up with safe mode in all four corners and a command prompt box. I can only see a few services running on Task Manager. What?s the command to get back to selective startup option!!!! Really want it just to start normally L Thanks a million, Stephen!

A:Safe Mode Blank Screen - Help!!!

You might want to perform a Chkdsk to check for hard disk errors.

2 more replies
Answer Match 95.76%

Hi guys, got the vundo.exe Trojan on my computer, was trying to get to safe mode so went through selective startup option and chose safe boot minimal (I think….) Now the computer is stuck in safe mode and I´ve not go idea how to get back out!!! All I get is a black screen on start up with safe mode in all four corners and a command prompt box. I can only see a few services running on Task Manager. What´s the command to get back to selective startup option!!!! Really want it just to start normally L Thanks a million, Stephen!

More replies
Answer Match 94.5%

Hi there!

I'm here after spending most of yesterday trying to figure this out myself. I should have just come straight here because you guys have ALWAYS fixed my computer problems in the past.

My computer:

Windows Vista Home Premium (6.0, Build 6002) Service Pack 2; HP Pavillion m9100t; Intel Core 2 Duo E8400 @ 3 GHz; 2.47 GB Ram; 32-bit OS; NVIDIA GeForce 8800 GT; DirectX 10

Problem started when I turned on my pc yesterday morning. I had been walking around doing things and did not notice that it had failed to boot correctly. It was on a repair screen for some time and eventually notified me that it could not repair startup problem. After this I rebooted again and told it not to go to repair but to boot normally. It then went to a blue screen page which of course went by too fast for me to see much. I rebooted, this time in safe mode with networking. I set my computer not to automatically restart and then rebooted again so that I could read the bsod. I wrote down the stop error codes and rebooted to safe mode with networking again. Long story short, I didn't know what the error codes were, but I figured I could search them online. I ran all of my virus and malware scans, got the most recent windows updates (had already been at service pack 2, but there were some other updates) and started surfing the web for solutions. This was done over a period of time since I was also doing other things in the house. I did find that once in every 4 or 5 reboots, it will re... Read more

A:Blue Screen at start up, works in safe mode

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Answer Match 94.5%

Hey all, I have windows 2000. I turned it on and when I got to the desktop it was all weird. It has like three or four fuzzy split screens. I can get into safe mode and even ran the AVG to check for viruses. I didn't find any. I tried to get the computer to last known good configuration, but that didn't work. Any suggestions? Thanks Lea

A:Desktop has a triple screen but safe mode works

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Answer Match 94.5%

Hi All!
I have a windows 7 laptop (can't find my original Windows 7 CD's that came with the comp).
I turn the computer on, enter my password, and everything loads up.
But, I can't open anything once I'm there... Not the desktop icons, not the toolbar icons, not even the start menu! Ctl-Alt-Del doesn't work either!
I had some malware that I removed using malware bytes.  After I removed it, these problems started!  Before then the only problems were some lagging and random video ads playing on pages I was visiting.
I also found "MyPCBackUp" program, which I was told was a virus.  I deleted that too.
The only way I can get ANYTHING done is to open in "Safe Mode with Networking."  I can use most of my programs including anti-virus and chrome.
I've been told that a virus may have corrupted the operating system.
I'm not sure what to do!

A:Windows 7 - Stuck after log in screen. Only safe mode works!

Can anyone on here help?!?!!?

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Answer Match 94.5%

Hello all, my BSOD problems are thankfully a thing of the past now! However, I have a new issue that has been quite confusing to me. When I log in to Windows normally, I'm presented with a black screen and a cursor. Through findings of my own I've found that it's because windows explorer is failing to launch. Upon trying to start it by opening the task manager via CTRL+SHIFT+ESC and opening a new task, I'm presented with an error code that tells me windows explorer failed to launch (I believe the code was something like 00x000002...I'm currently at work and don't remember it exactly off the top of my head). So I attempted to restart in safe mode, and that worked perfectly fine. I ran my virus scanner (Kaspersky Internet Security) and found no threats. I then attempted a system restore, and that failed to complete for an unknown reason. The next time I tried logging in to windows normally, it gave me the black screen again. After some frustration, I gave up on trying to fix it for a while and shut the computer down. After turning it on, however, I was able to open windows explorer manually through the same method I mentioned earlier, and it actually opened this time. I ran the sfc scan through the administrator's privilege command prompt, and was told that there were files that were corrupted but could not be repaired. I don't have a windows CD and am not sure where to go from here. Should I start my computer on safe mode with networking... Read more

A:Black screen with cursor, safe mode works

Here is the CBS log I mentioned in the OP. Not sure which information is relevant, but I had to trim most of the document and left just the most recent stuff from the very bottom.

Another note is that upon starting in safe mode, I received a message saying that System Restore did not work, and that an unexpected error occurred while the computer was attempting the restore.

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Answer Match 94.5%

Ran Spybot and Adaware.

When I try to boot into SAFE mode, I get a blank screen. Tried to launch explorer.exe from there, but it kept stopping that process.

Logfile of HijackThis v1.99.1
Scan saved at 8:42:08 PM, on 1/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Internet E... Read more

A:Winfixer got me, blank screen Safe Mode

Hello and Welcome

Please subscribe to this thread to get immediate notification of fixes as soon as they are posted.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Download this tool and save it to your desktop. Then double click the tool and follow the instructions.


When its done, reboot and post the log that is created on your desktop called VBG.TXT in your next reply

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Download and install CleanUp!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):Empty Recycle Bins
Delete Cookies
Delete Prefetch files
Cleanup! All Users
Click OK
Press the CleanUp! button to start the program.

It may ask you to reboot at the end, click NO.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Then, perform an online scan with Internet Explorer with Panda ActiveScan Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
Click Scan Now
Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls
Begin the scan by selecting My Computer Once the scan is complete, it will display i... Read more

3 more replies
Answer Match 94.5%

Hiya all! I have big problems here. First of all, Im trying to troubleshoot a toshiba m45-s169 laptop with windows xp sp2 home in it. The problem was that the screen wouldnt come up until I logged in (you could see a dim image while booting up and an external screen works, so I guess is not the video card nor the inverter since I tried a new one)... so I changed the adapter settings to "auto" and after that I get a blank screen with the backlight on right after windows loading (I can hear the sound when the desktop is fully loaded though). So I try to boot under safe mode but it freezes halfway, still in text mode. I have tried all the options under F8 and none works except Last known good config and normal boot, but I cant see anything. Can anyone help me? Thanks
UPDATE: I took the hd apart and ran a chkdsk from another laptop. It found no errors.

A:Blank screen, safe mode freezes

any thoughts?

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Answer Match 94.5%

Hi, my computer has had some problems recently

I had redirect issues on Internet Exploer

I reinstalled Internet Explorer 8 and rebooted
When i rebooted the second time, it started up it went to the black screen which asks if you want to start up in safe mode, last known working configuration etc etc. I have tried all options and none of them work, it sounds like it it whirring into action but then it comes back to the black screen.

Can you please help me?

A:Can't get by Blank Screen (Safe Mode, Last known Good etc.)

<<Hi, my computer has had some problems recently...>>

My guess is...your system still has those problems. Mind sharing exactly what symptoms were exhibited by "some problems"?


1 more replies
Answer Match 94.5%

Alright guys
I am having a few problems with windows 7 and I was wondering if there was anyway to fix it without doing a fresh install.  Before I start I must say that I have not changed any of the hardware so I don't know why I am getting this problem now.  My windows 7 home was working then I loaded up a game to play and it froze so I restarted the machine, now all I am getting is a black screen after the windows logo,,
I have even tried to go into safe mode and I get the same problem as above.  I can't even repair it because it doesn't find anything wrong with it..
I believe it must have something to do with the display settings within windows itself.. So I am wondering if I remove the display driver and reboot if that will solve it. If so how do I do it through the command prompt in repair mode??
Please someone help me

A:Windows 7 Blank Screen, Even In Safe Mode - How To Fix?

Hi I had this problem its Windows Explorer not running, to get it running so you can start sorting the problem open Task Manager Ctrl, shift, Esc, then file, New task type EXPLORER & run (enter) all is then as normal. I changed graphics drivers, No good! Microsoft give registry edits they didn't work!! So i ran a full update from a current version, my original install was win 7 & i had installed sp1 so you must run that version. It was run as an upgrade from the running OS so no data was lost.
Others reported that the registry fixes worked  but for me  after several days on & off on this machine I found it to be the best way.

5 more replies
Answer Match 94.5%

Hi, there:
My computer is Windows 7 PC and I got a blank white screen at start up.  I try to get to safe mode and safe mode with networking and it automatically shut down.   I was able to get to safe mode with command prompt but it does not have internet access. Since I don't have internet otherwise, it is quite difficult for me to communicate.  I use borrow a phone with data so I can communicate for the time being.  I was suggested to run combofix and saw this forum.  Attached is the log. 
Please let me know what I need to do. 
Thanks for your help.

A:Blank screen and safe mode shut down

Hi, there:
My apologies.  I saw others providing a DDS log so here it is.
DDS (Ver_2012-11-20.01) - NTFS_AMD64 MINIMAL
Internet Explorer: 8.0.7600.17197
Run by Desmond at 18:42:24 on 2013-03-01
Microsoft Windows 7 Home Premium   6.1.7600.0.1252.2.1033.18.3958.3050 [GMT -8:00]
AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
============== Running Processes ===============
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\svchost.exe -k secsvcs
============== Pseudo HJT Report ===============
uStart Page = hxxp://
mStart Page = hxxp://
mDefault_Page_URL = hxxp:// Read more

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Answer Match 94.5%

So basically my Nvdia was acting up and a tutorial told me to uninstall the drivers in safe mode and reinstall. but my BIOS menu wouldnt show up so I followed another method using msconfig that manually launched it into safe mode. I didn't realize that it launched in safe mode everytime until you disable it. unfortunately I can't disable it as the computer sends no image to my screen and is blank. so if there is a method to basically force your pc to start in normal mode I could disable the settings and all would be good.

A:Stuck in safe mode with blank screen. need help

Hi, when stuck in safe mode press the ctrl + alt + del buttons together. From the options select "TaskManager" in task manager "new task" type msconfig, go to "Boot" now undo the safe boot option. Restart.

9 more replies
Answer Match 93.66%


i'm having to boot into windows xp. on power up sytem goes through the windows xp splash screen (with progress bar) and then instead of login prompt it goes just into the blue screen with moveable mouse pointer arrow.

issue seems to be similar to:
but recommended solutions didn't help so far.

symptoms just before issue - was not able to run use some system features - utility to turn off the display, utility to bring up battery info - everything was working fine before this

what i've tried:
boot to Last Known Good Configuration - resulting in the same blue screen

boot to Safe Mode / Safe Mode with networking / Safe Mode with comman prompt - resulting in blank (black) screen with "Safe Mode" in the corners and moveable mouse

test the hardware (hard drive / memory etc.) via build in PC Doctor - all seems to be working
i am able to use bootable XP CD from other machine to get into Recovery Console
i am able to boot to simple live XP using BartPE-XPE usb key and access the hard drive

could you please help me to find solution to this issue
thank you in advance

A:Solved: blank blue screen with mouse arrow after xp splash screen

Hi krajicek, u having a same problem as me.

Btw.. yours is laptop or desktop?
If laptop wat brand are u using..Mine are FUJITSU laptop and i still
can't get it work.
I boot from the WinXP CD and it still can't recovery as well and i try
safe mode aslo can't work too..

2 more replies
Answer Match 93.66%

Currently having problem, in that when I turn on my laptop, it loads very slowly, and when it does eventually reach the sign-in screen it freezes within ~5-10 seconds regardless of whether I have time to enter password or not. I have tried disabling some unnecessary startup processes in safe mode, still no luck though. Every now an then it does work, an will continue to work, even if I put it into sleep mode an restart through that. When I try boot up in safe mode it works fine without freezing. I am running Vista also btw. This is all the info I can think of, I am not incredibly computer literate, but if any more info is required I shall gladly post here if I know how to. Thanks.

A:Freezing on User Sign In Screen [works in safe mode]

Since Safemode works fine, the problem is likely a start-up app.

Use SysInternals AutoRuns -

Go through "startup" entries 1-by-1, uncheck a box, see if you can boot into normal Windows.

Regards. . .



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Answer Match 93.66%

This is my wife's laptop. The problem started recently, about a week ago When she starts the laptop, often (but not always) there is the hp logo, and then the screen goes black. It does not always happen, and sometimes it happens when the laptop has not been used for a few hours.

The screen seems to wrok okay in safe mode, bit has problems in regular mode. The laptop is about 4 years old, came with Vista, but now has Windows 7 premium home edition. I reinstalled windows 7, but the problem has not been resolved.

Grateful for your advice. Should this laptop be discarded? Repairs are quite expensive in Switzerland, and rather than spend good money on an old laptop, I would prefer getting a new one, if an easy solution can not be found. HP G60-235DX Windows 7 (32 bit), 3GB RAM, plenty of free HD space.

Many thanks.

A:Solved: Screen is black in Windows, works ok in safe mode

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Answer Match 93.66%

I have scanned through the other posts and the closest thing that I could find to my problem seemed to involve a video card going kaput. I'm just hoping maybe one of you can confirm this for me before I take my pc up to the repair shop and they try to sell me something I don't need.

So, here's what is going on. Yesterday my Dell Dimensions (2500 I think?) was working just fine. I noticed the fan was running for quite some time so I got up to check and just as I suspected virus scan was performing a scan of my system. After the scan was completed I exited out of virus scan and figured the fan would stop running shortly. A few hours later I notice the fan is still running, so when I go to check my pc all I see is a black screen. The button on my monitor is flashing between yellow and red, so I restart my monitor and the test page comes up. It says my monitor is working and to check pc connection. After that I manually restart and the windows logo comes up but then we're right back to that black screen. I am currently in safe mode with networking which is obviously working just fine.

Now -- about two weeks ago the monitor that came with this system died. I snatched an older monitor from a spare pc in the house and attached it to this system. I don't know if that has any bearing at all on the events that have taken place but I wanted to let you know that I had infact made a change recently.

Thanks in advance for your help.

A:Solved: Black Screen on startup BUT Safe Mode works

11 more replies
Answer Match 93.66%

Firstly I'm on Win7 64. Over the last few weeks I've noticed that after starting up my laptop, and logging in just fine, the screen would go black for a couple of seconds-- my cursor would appear and I could move it around, but the screen would be black. After 10 seconds or so, the Win7 GUI would load just fine and there I would be.

I restarted my PC at 5AM this morning and it did the same. All I did at that point was send an e-mail via Gmail and shut it down again. At 2PM I went to startup my PC and everything went as usual except the PC never left that black screen with the responsive cursor.

I searched here and found that problem many times, but with one difference-- my PC starts fine in Safe Mode.

I used Advanced System Care to fix some registry errors and am currently running a Malwarebytes full scan.

It might be worth noting that I recently installed Batman: Arkham Asylum and as it was frequently crashing, followed some advice to enable everything at startup, which I did, fixing my game problem. That was around the time the black screen first started showing up, and I assumed it was a result of more things taking place during Windows startup.

Thanks in advance.

A:Black Screen with Cursor on startup, Safe mode works

Please follow so we can assist you better.


1 more replies
Answer Match 93.66%

I'm writing this on my phone cause my pc doesnt work. Its screen went black after I used Windows tool to restore a damaged USB stick. I rebooted my pc and when I don't go into safe mode, it tries to do a file check but this fails and it then proceeds to a black screen where I do have my cursor and can move it, but thats it. I have tried many reboots but or doesnt change anything. Getting a little desperate now. Does anyone know a fix?

you can find a picture of the screen i get before going to the black screen upon startup here:

A:After repairing a USB stick my pc went to black screen. Only works in safe mode since

7 more replies
Answer Match 93.66%

from another thread i read to download the service pack 4 for my windows 2000 pc.....i downloaded it and attempted to load it into my harddrive......there was some error on my pc so the entire service pack would not load at all but it was still on my computer sitting there. i looked and tryed to delete it since it was told me that my computer might not run properly if i deleted it.....but since it never really was loaded onto m hardrive correctly i did not think it could do much damage....i deleted it....i logged off my computer.....a few hours later i came home and turned my computer on....within about 15 seconds of turning it on a blue screen popped up saying it could not find the source or the entry to the computer?? ...bottom line is that it would not boot correctly at all. i attempted many times yet the same thing happened. it also prompted to boot in safe mode. i did that but the blue screen popped up again. i am typing this on back-up computer that we have. i was wondering if anybody knows what i can to with my computer to fix it or get it fixed professionally which is a strong option. But I was wondering to see if there was anything that I could do before bringing it to a computer pro.i am fairly advanced with computers but this boggles my mind and I do not know what to do. if anyone knows anything to help me it would help alot.....thanks...

A:Blue screen before boot...won't start in safe mode or anything..nothing works.HELP!

11 more replies
Answer Match 93.66%

First I'd like to apologize in advance if my grammar and typing suck; currently on my iPad since I have no pc at the moment.

Computer info from what I can remember:
Dell XPS 210 running XP media edition sp2(Before said problem below)
3 gigs RAM
500 gig HD
1.8Ghtz intel 2
ATI Radeon x1300 pro

So today after I got home from class I decided to install MS Office 2010. Went for it but an error message popped up telling me I needed to be running sp3(I know it's been a while since I updated). So I do that and say "whatahell ill upload my video drivers too"(hadn't done this n a while too). The sp3 update goes smoothly as far as I can tell but the driver update shoots an error near the end. I'm seriously sorry but I can't remember exactly what it said since its been like 4 hours since this occurred. Anyways I press ok and the video driver update just let's me know I need to restart my pc as well as the sp3 update (no they weren't done at the same time. I did the sp3 first and waited for it to finish before staring the video drive update.).

Before doing this, a bad ache in my stomach came up in my stomach and reminded to make a recovery point in case **** hits the fan. Why do I say bad ache? Some 5 years ago, at separate occasions, a windows update ended in a bsod and a video driver update in the same shoes. They both caused massive data lost and a full reinstall action

So I make the recovery point and restart. Dell logo shows up then... Read more

A:Blank screen after startup - BSOD in safe mode

I've heard somewhere that ATI drivers need to be removed from hardware before installing new drivers. I don't do this. Could this be the problem? Is it fixable?

2 more replies
Answer Match 93.66%


My computer (Windows XP Home) has recently been afflicted with a number of annoying viruses. Most recently, well the only one I know the name of, was the Antivirus XP 2008 virus. I came to this forum for help on uninstalling, and I utilized the malware program. My computer was scanned, and I thought all of the virus was removed. After doing this I used McAfee to scan for viruses. McAfee found a LOT and after the scan was completed, there were 4 viruses that could not be removed or Quarantined. I shut the computer down ( I needed to go to work) but I was able to do things normally at that time, I thought my problems were solved.

However, when I returned this evening - I turned my computer on, the windows logo appeared, and then it took me to a login screen (which I don't usually need to do). I had no idea what my password would be so I just pressed enter and that seemed to bring success. Unfortunately, after the welcome noise sounded, the screen just went blank and never loaded - NOTHING. I pressed ctrl alt dlt NOTHING. I can't right click either. The hourglass came next to the arrow every once in awhile so i would get excited that something would happen... but again NOTHING.

I turned off and pressed F8 to get into safe mode. NOTHING. Basically the only thing i can do on my computer is turn it on and off by pressing the button, and move the mouse around the screen. That's it. Please Help :-)

Thanks so much

A:Computer Loading To Blank Screen + In Safe Mode Too :-( - Am I infected What do I do - Louis

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Answer Match 93.66%

Hope you can help, a friend has windows 7 pc 64 bit, windowns won't load, only blank screen, Virus found but unable to delete,
Only way can start windows is in safe mode.
Any help appriciated

A:Virus, Blank screen, only start in safe mode

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options.To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand PromptSelect Command PromptIn the command window type in notepad and press Enter.The notepad opens. Under File menu select Open.Select "Computer" and find your flash drive letter and close the note... Read more

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Answer Match 93.66%

So, my problems:
1. After the XP loading screen, the screen goes blank [but the computer is still working].
2. Safe Mode stops when it comes to mup.sys [I checked over the net how to fix this problem, but there occurs another one]
3. When I inserted the XP cd, it starts loading, it comes to the screen where I can choose between Fresh Copy of Windows, Repair and Exit, and both Fresh Copy and Repair freeze at "Examining ... of disk space"

So, any help would be greatly appreciated!
Thx in advance!

A:Blank screen, safe mode and bootable cd problem?

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Answer Match 93.24%

Ok to start I am running 32 bit Vista OS.

Last night I was playing a video game called Heroes of Newerth, in the middle of a game I began to experience frame freezing like I never had before. Upon completion of the game I closed the program to find that everything was locking up outside of the game as well along with black splotches in my desktop background. Getting impatient i manually shutoff my computer and turned it back on. At this point my woes began. Since discovering it won't boot in any form of safe mode and the last driver to load is the crcdisk.sys I am at a loss for what to do.

I tried to download a vista installation disc and run a repair from there but the white bar loads from the disc than it goes to the windows loading screen (with the green bar) for a few seconds than the screen goes black.

I looked in my bios to see if it was trying to load in an improper boot order or any such thing. I ran a memory test and everything checked out. During my diagnostics it started giving me floppy disk load errors but I do not have a floppy disk, I resolved this by disabling the floppy detection system in the bios (for some reason it turned on). Any help would be appreciated. I would like to think my computer is still useable/salvageable. I am willing to do a complete system restore if I can figure out how.

It is possible that there is an error in my installation disc, I burned it to a spare cd I had lying around and am not positive if I need a dvd or if it can b... Read more

A:Windows freeze at Loading Screen Green Bar and crcdisk.sys in safe mode.

6 more replies
Answer Match 92.4%

I realize that there are many threads with this title, but as far as I can tell, my case is unique.

The computer I use is an e-machine ET1331G. Specs are: 6 gig ram, 700 GB hard drive, Windows 7 Home Premium 64-bit

So, there was an instance in which I shut down my computer by holding the power button, due to a problem with windows update being stuck on the first update if I tried to shut it down normally (I did the microsoft fix program the other day, but the thing crept back up and I didn't feel like doing it today).

When I tried to restart the thing, it would lose the video feed into the monitor. I popped my case open to see that the graphics card I installed (a Nvidia Geforce 9500GT) had gotten really hot and I took it out. I went to the PC's integrated graphics card but all that accomplished was getting a black screen with a cursor on it.

Safe mode works perfectly fine, but the normal start up doesn't at all.

I tried start up repair to no avail, I have scanned my hard drive with chdsk with no errors found, used sfc/scannow with no errors found. I have tried to fix windows update with the fix it program in safe mode, but it can't seem to fix it at all, in fact, windows update doesn't open in safe mode (but this could be normal for all I know).

A:Login replaced with Black screen with cursor, safe mode works

Black screen after login, cruiser still works,
Clean boot,
Troubleshooting for win-7,

3 more replies
Answer Match 92.4%

I've recently crashed and re-installed Windows XP on my Dell M4300. Completely removing all old data. After installing windows, I updated everything via Windows Update so that everything is good to go.

Now, when I startup windows xp, I get the normal Win XP splash screen:

After it loads, the screen immediately changes to this:

And it will stay that way until I manually shut it off. Upon turning it back on, the exact same thing happens. Notice that the messed up screen always looks differently: (notice the different colors)

However, I can start up in safe mode just fine! No problems whatsoever!

What could be causing this and how can I fix it?

A:Solved: Error, Screen messes up on boot but works in safe mode, Win XP

When Windows will only start in Safe Mode, it's typically a sign that you've got a bad third-party driver installed (since they are not loaded in safe Mode) and in your case I would have to say it's the video/graphics driver. In Safe Mode, Windows loads it's own low-res generic video driver, hence no stripes on the screen.

Download the correct video driver from Dell if you don't have a driver CD for your M4300, and install it in Safe Mode.
You can get internet access on your M4300 (to download driver from Dell's website) by invoking the Advanced Startup Options and choosing "Safe Mode with Networking".

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Answer Match 92.4%

Hi folks. 
I've scoured the internet looking for an explanation but can't find anything.
It was working perfectly well, closed the cover, opened it again five minutes later and only grey screen.
Graphics are fine until log in screen and then everything is grey, I can hear the start up sounds though.
Booted it in safe mode and played around with resolution settings but didn't get much further than that. Got the screen replaced on it a few weeks back but no new software or issues with the new screen. 
It's an HP Pavilion Entertainment PC running windows 7. 
Any ideas?

A:Windows 7 Grey screen immediately before log in, works perfectly in safe mode

In Safe Mode, uninstall the Display Adapters by right clicking on them and selecting "Uninstall"
If it offers to uninstall the drivers, check that box.
Once that's done, reboot into normal mode to see if you can see the display.

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Answer Match 92.4%


My HP laptop with Intel I 7 chip is running Windows 7 64 bit. The computer fan was racing and I was getting critical errors with the core temp approaching 210 degrees on cores 3, then 4, then 1. I ran anti Malwarebytes and it found 13 adwares which I removed.
Upon restarting when I tried to clik on any icons on my desktop or in my taskbar nothing happened. I tried rebooting but this did not fix the issue. I tried several attempts of system restore and sometimes would get a black screen after restarting. I undid
the system restore and in safe mode tried to find Windows errors but it said it found none.
What is causing this and how can I fix this without doing a full System recovery.

Another Windows Forum member said this:

Sounds like either a Virus caused this or the User Account is corrupted. 

First, let's try cleaning your system.

Download JRT, Save As, to Desktop. But, since the Desktop Icons are inactive, just run the tool at the first chance.
Malwarebytes Junkremoval tool

Download AWCleaner, Save As, to Desktop. But, since the Desktop Icons are inactive, just run the tool at the first chance.

Download CCleaner, to help clean your system.

Run System File Checker
SFC /Scannow System Checker

Still doesn't work, the next step is to create a new user profile. 

I think that's a virus (Still in the PC) or Corrupt User 

My suggestion 
1) Run Malwarebytes and make another scan (M... Read more

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Answer Match 92.4%

Even in safe mode I have some problems. Internet explorer restarts or windows explorer.

I have already cleaned out the inside of my computer and the fan .

I have already formatted the C drive and re-installed Vista. What can the problem be?

Also it doesn't allow me to install Updates, it usually gets an error message saying something like Internet Module or Host was closed. When I start Windows normally I usually hear the computer loading a lot, especially if I try to install a program or watch a video. And it crashes when I'm doing too much activity or sometimes just when im not doing anything

My computer is 3 years old. I have 3 Primary drives , from what I saw , the C D and E. And I have 1 external hard drive which I have turned off.

A:Vista works in Safe mode but crashes and gets blue screen in normal

***** Run hard drive diagnostics: (or sure, you select tool, which is appropriate for the brand of your hard drive.Depending on the program, it'll create bootable floppy, or bootable CD.If downloaded file is of .iso type, use ImgBurn: to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.***** A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option AB. If you have only one RAM stick memtest...1. Download - Pre-Compiled Bootable ISO (.zip)2. Unzip downloaded file.3. Inside, you'll find memtest86+-....iso file.4. Download, and install ImgBurn: Insert blank CD into your CD drive. 6. Open ImgBurn, and click on Write image file to disc7. Click on Browse for a file... icon:8. Locate memtest86+-....iso file, and click Open button.9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:10. Once the CD is created, boot from it, and memtest will automatically start to run. The running program wil... Read more

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Answer Match 92.4%

Whats going on guys,
I have a Windows XP Professional Edition and i incurred a spyware virus on my PC, so i made a dumb decision by running MSCONFIG and changing my SAFEBOOT option, I did this because previously I couldn't even get into Safe Mode, it would load the files on the screen

and my CPU would reboot, i even tried the other Safe Mode options (command prompt, networking, etc.) I still couldnt accomplish logging into a Safe Mode. But I could still log into Windows Normally.

BUT Now (after changing my SAFEBOOT option in MSCONFIG, thinking i couldnt log into Safe Mode that way), I cannot even log into Windows XP (PERIOD.) Normally or via Safe Mode, Last Known Good Configuration, or any-other way. My CPU loads up and once it reaches the Windows XP Splash Screen it appears to be normally loading, then my screen goes blank and my system reboots, It reboots in an endless loop, i could leave this sucker on for a whole month and it would still be in an infinite boot loop between the start-up of the CPU and the Windows XP Splash

my problem is similar to this guy's


Before I get any suggestions....

Yes, I have a Windows Xp Recovery CD that i created using an .ISO image burning application.
Yes, I tried chkdsk /r
Yes, I changed by boot configuration in the Recovery Console using BOOTCFG. I'm aware the problem was ... Read more

A:XP won't boot past Splash Screen, wont boot in Safe Mode.

First thing I would do is back up your important Data now.

You don't reinstall XP from the recovery console?


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Answer Match 92.4%

After a power outage 3 weeks ago I was having issues with the system going down at around 5 minutes and then less and less time after that. I was told it was a display issue and to uninstall and reinstall my display drivers. I uninstalled my drivers and it was still the same. I felt like it was temperature related. I found my graphics card (Radeon 5700) was dirty. I cleaned it and thought I was back in business. Everything was back to normal, all I needed to do was update my graphics drivers. Once that was done, my computer would no longer load past the Windows splash screen.

I used Puppy Linux on a flash drive and I have access to everything. I can use the internet and access all my files. This to me says that it is not a hardware issue.

The fact that when I try to go into safe mode it gets stuck for more than a day on classpnp.sys (when I finally give up). I understand that classpnp.sys has loaded but, there is something after that that the computer can't load. I have seen some people have atipcie.sys load after classpnp.sys and it makes sense to me that it would be a graphics driver that is causing the issue.

I need my Windows 7 up and running for school and work projects. Any ideas, thoughts, or help would be greatly appreciated.

A:Stuck on Windows splash screen, safe mode stuck on classpnp.sys

Hi ,
Follow this tutorial to run SFC /Scannow at boot.
SFC /SCANNOW : Run in Command Prompt at Boot
If you want to run the command from a USB drive follow this tutorial.
Boot Windows 7 System Repair Disc from USB Using Grub4Dos
And apply it to the first link instead of the ERD (Emergency Repair CD).

Generally a good tutorial to read.
Troubleshooting Windows 7 Failure to Boot

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Answer Match 92.4%

Yesterday I ran Malware Bytes and McAfee because I started to get random pop-ups when I normally do not. Both programs showed no problems. I also cleaned the disk space, which had not been done in a while. This morning, all icons were missing from the screen--it was just a blank black screen, so I shut down by pressing the power button. When I turned the laptop back on and I try to boot in Normal and Safe mode, it will not do so. With Normal mode, it goes to a blank black screen and does not even go to the "Windows Loading" screen. For Safe mode, it begins to list a bunch of drivers, etc, but it seems to get stuck with only half the screen filled with the list and will not move past that point.

I wish I could install HijackThis and run it as it has worked for me in the past, but I cannot even get my laptop to load.

I do not have an XP installation disc, but do have the Recovery Console on my boot up menu. I have tried running ChkDsk, FixMBR, FixBoot but to no avail.


A:XP will not boot in normal or safe mode--blank black screen

Can you do a CTRL+ALT+DEL and start a new task called explorer.exe?

75 more replies
Answer Match 92.4%

Hello, guys!Yesterday I've bought a new PC and successfully installed Windows 8.1.After a few installations of software (vlc, utorrent...) I've had a blue error screen, after that I can't even get into login screen, windows just won't load "an unexpected i/o error has occurred 0xc00000e9"I've tried to boot from usb with my windows 8.1, but after Asrock logo (sometimes even without it ) it is just a blank screen.I can't get into safe mode either ( don't know how. F8 won't work ). First time I've managed to do this while booting the same usb, but now it won't work.I've tried to install windows 10 on usb and oh yes... it booted after almost 2-3 hours of waiting and everything was very slow. I could not install it due to mbr error. Windows sees my SSD and HDD, so they must be fine, right?So I installed a new copy of windows 10 into my usb ( gpt, fat32 ).And... now I can't get past black screen after booting. I see basic screen with windows 10 + memory test. I select windows 10 install or recovery tools, I see Asrock logo and... black screen.Same with windows 7. "Windows is loading files" and then there is just a black screen.My motherboard is Asrock z170 Pro4s.Help me please, I don't know what to do. I am very sorry for my english.Best,Erik

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Answer Match 92.4%

I have a friend with an issue, got a ransome ware on his laptop, when i try to restart in safe mode, it auto-reboots, and then goes to a regular start, ending in a completely blank white screen...?
He is running Windows 7,
Thanks Dave

A:Restart in Safe Mode auto reboots to blank screen?

Hello, ddad62.
My name is etavares and I will be helping you with this log.
Here are some guidelines to ensure we are able to get your machine back under your control.
Please do not run any unsupervised scans, fixes, etc.  We can work against each other and end up in a worse place.
Please subscribe to this topic if you have not already done so.  Please check back just in case, as the email system can fail at times.
Just because your machine is running better does not mean it is completely cleaned.  Please wait for the 'all clear' from me to say when we are done.
Please reply within 3 days to be fair to other people asking for help.
When in doubt, please stop and ask first.  There's no harm in asking questions!

Step 1
Please download Farbar Recovery Scan Tool and save it to a flash drive.
Plug the flashdrive into the infected PC.
If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
If you are using Vista or Windows 7 enter System Recovery Options. 
To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then cl... Read more

42 more replies
Answer Match 92.4%

Hello, guys!
Yesterday I've bought a new PC and successfully installed Windows 8.1.
After a few installations of software (vlc, utorrent...) I've had a blue error screen, after that I can't even get into login screen, windows just won't load "an unexpected i/o error has occurred 0xc00000e9"
I've tried to boot from usb with my windows 8.1, but after Asrock logo (sometimes even without it ) it is just a blank screen.
I can't get into safe mode either ( don't know how. F8 won't work ). First time I've managed to do this while booting the same usb, but now it won't work.
I've tried to install windows 10 on usb and oh yes... it booted after almost 2-3 hours of waiting and everything was very slow. I could not install it due to mbr error. Windows sees my SSD and HDD, so they must be fine, right?
So I installed a new copy of windows 10 into my usb ( gpt, fat32 ).
And... now I can't get past black screen after booting. I see basic screen with windows 10 + memory test. I select windows 10 install or recovery tools, I see Asrock logo and... black screen.
Same with windows 7. "Windows is loading files" and then there is just a black screen.
My motherboard is Asrock z170 Pro4s.
Help me please, I don't know what to do.
I am very sorry for my english.

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Answer Match 92.4%

Cannot boot in safe mode or VGA mode or last known good config after installing an Nvidia 91.xx driver upgrade. Graphics card is an Nvidia Ti4200 AGP card. When trying to do normal windows boot it gets as far as the Windows splash screen , then goes blank forever. In a safe mode boot attempt the last line printed to screen is "WINDOWS/System32/DRIVERS/agp440.sys", then it hangs there forever.

Swapped to a known good Nvidia 6600 graphics card. Same symptoms. 6600 card again proves fine back in its own PC.

Am able to get to windows recovery console using Win XP CD. Disabling and re-enabling NVSvc and agp440 services does not help. chkdsk c: /r found some error and fixed them, but no improvement. The service VgaSave is enabled.

Nvidia tech support says there's nothing about their drivers that should interfere with Windows booting into Safe Mode with VGA graphics. But something has screwed that up.

My win XP Pro CD is SP1, but the pc is at SP2 with all latest updates as aof a few days ago. I do have an SP2 Cd from another pc.

If I could just get to the System Restore screen I could fall back to a good restore point, but no display!! Helllp!

Win xp pro sp2
ASUS P4C800-E Deluxe Mainboard
Nvidia GeForce4 Ti4200 graphics card
Intel P4 2.6 GHz CPU
1 GB Ram
Western Digital WDC WD800JD 80 GB SATA HDD
Thermaltake 430W power supply model XP550NP
No onboard video
No pci or other cards installed, just mouse, kybd, two optical drives

A:Blank screen even in safe mode after Nvidia driver upgrade

Still no progress. Does anyone have any ideas at all? Need to get my PC back up. Is there a log accessible from DOS or REcovery console that would show what offending file is mising or stopping the boot? Can anyone aim me at a Microsoft article on things like this?

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Answer Match 92.4%

Dell Optiplex running XP SP3. On boot just goes to a blank (but glowing) screen after the DELL startup screen.

Can get the boot options screen, but trying to boot into safe move it hangs on SR.SYS

Booted into recovery console and ran chkdsk which reported it had found errors. Did fixmbr and fixboot, but still get the same problem.

What to do next?

A:Solved: Blank screen on boot, hang on SR.SYS in safe mode

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Answer Match 92.4%

I have an eMachine -T3304 running on XP. The screen keeps going black and then open in safe mode. This has been happening periodically, could be hours after boot up or could be right after. Today it's blinking off and on every few minutes. I replaced the monitor thinking that was the problem, but no change. HELP! Thank you

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Sempron(tm) Processor 3300+, x86 Family 15 Model 44 Stepping 2
Processor Count: 1
RAM: 734 Mb
Graphics Card: NVIDIA GeForce 6100, 128 Mb
Hard Drives: C: Total - 90985 MB, Free - 51278 MB; D: Total - 4399 MB, Free - 2778 MB;
Motherboard: First International Computer, Inc., K8MC51G, PCB 1.x, C566186233
Antivirus: System Shield, Updated: Yes, On-Demand Scanner: Enabled

A:Boot fine - Screen goes blank periodically then into safe mode

Sounds liek you have an overheating issue. When is the last time you cleaned out your fans? Regooed the processor?

If thats not the cause, then I would say its probably a virus or malware, or the power supply is on its way out.

3 more replies
Answer Match 91.56%

Hi there,

My Samsung netbook failed on me today. Last time i used it was last night when i saw a nasty little trojan had infected my machine, so i turned off my wireless and let Sophos anti virus run. Turned off machine this morning (everything seemed ok at that point bar 23 iexplore windows open - guessing that was the trojans doing).

Anyhoo when i went to boot up the machine today it went to the grub menu without issue. So far so good. Ubuntu also boots without issue. So its not a complete HD failure then. The problems occur when i try to boot the windows partition. If i try to just boot all i get is a black screen with bugger all happening. If i boot to windows and then push F8 to get the windows boot menu up no matter what option I choose all that happens is that white progress bar appears at the bottom of the page, fills up about 1/5th of the way and stops and that is it?

Not really sure where to start here, did see a suggestion of using a windows recovery CD but my netbook doesnt have a cd drive :-( Any suggestions greatly appreciated.

A:Black screen after Grub selection (safe mode fails too) - Ubuntu still works though

So, is your netbook a dual-boot Ubuntu / Win7(Starter)?

Re: Recovery CD... a usb cd will probably work.
It may also be possible to make your recovery "disk" a thumb drive.
BUT... the recovery cd needs to be made before disaster strikes.

Since your issue began with Malware, and
Since some "recovery tools" require a "virus free" drive to avoid completely "borking" an OS partition,
I would suggest that you start with the Virus and Malware Removal forum.
I don't know if they can help you, (working from Ubuntu), or not... but I do think it is the place to start.
Try posting a new thread there , with the same information.
See what they suggest.

1 more replies
Answer Match 91.56%

Hello all,
To get straight to the point, I have an Asus G74SX-XR1. It's got an Nvidia GeForce 560M video card. I use this computer for my karaoke business. After one night everything was fine, but then I tried to turn on my computer the next day and I got to the "starting windows" screen but then at login I got black screened. Naturally I thought a driver problem, so I went into safe mode (screen works) and tried different drivers but none of them allowed me to see the normal windows startup. 
I thought, ok, I just want and need a working computer, So I decided to upgrade and go to an SSD. I installed it and decided to reformat. Well upon reformatting, I still get the same problem!!! No login screen. The backlight is on but as soon as the finish setup screen appears I lose any graphics on the screen. Please help! Urgent!
EDIT: External VGA monitor works fine. Only laptop display doesn't. It's not the display/screen because it shows the post and starting windows perfectly.

A:Black screen at login, works in safe mode, done research no solution found

If your laptop display is only working in Safe mode, that means you have a driver issue, or you have it set to only use an external monitor.  You can go into the bios and set it to use only the laptop LCD.  Unhook the second monitor from the unit.  Also when you get into Safe mode, uninstall both the monitor & GPU drivers, along with any associated software for the Graphics chipset and monitor.
When windows boots back up, it will find and load the default Microsoft or manufacturer drivers for your machine.  Now of course, you can boot back into Safe mode, and install the drivers downloaded from the manufacturer website for your machine.  NVidia has been having issues with their drivers, both for Windows & Linux, so do not download from their site, the generic drivers for your GPU.

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Answer Match 91.56%

As the title says.
After system 'Repair' safe mode works 'BLACK' screen at normal reboot.

Win XP media edition sp 2 dell dimension e520

Could not boot up today "Windows\system32\config\system" file corrupted or missing.

Went for System "repair" --only problem I noticed was Dell restoration disc doesn't have SP2 -- Repair seemed to go ok, but at the end, the reboot got as far as the Windows Splash screen and then went Black-- no curser or mouse either -- nothing.

Several reboots --same thing.

Reboot to safe mode and --Voila -- I'm in --Took 30-40 seconds to get past the Black screen but I'm in.
Next reboot -was safe mode with Networking and here I am

All data and settings intact.

Yea !!

several mre tries to reboot normally result in a 'Black' screen.
Thought it may be video drivers but search for updated ones found nothing.
Is it possible that the 'Repair' took me back a step and the video drivers are to advanced for the system now -- so a roll back may work??

Am able to back up everything --
A reformat and fresh install not out of the question -- just hate to spend the time setting everything up again. Would very much rather repair what I have if possible.

Home all night and will be playing around with this -- all idea's greatly appreciated.


A:after system 'Repair' safe mode works 'BLACK' screen at normal reboot

Hi Zappafrank,

Since you are able to boot your computer into safe mode, back up your files ASAP just in case something else happens which can cause your files to be in-accessible. Boot the computer into the recovery console and try to fix the master boot record.

Hope everything works out well for you.

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Answer Match 91.56%


I'm having a problem with BF2 where the game will crash with a
"BF2.exe has encountered a problem and needs to close."
error, right after the logo screen. The game doesn't enter full screen mode.

The first time I saw this error was when I was playing around with BattleRecorder (BF2's own recording engine), and I tried to launch a movie in BattleLauncher. This throws the error described above and I can't run BF2 again without getting the error until the computer is RESTARTED (no logoff and back on). I searched for a way to make Battlerecorder work and I gave up. But, the problem now seems to occur when Battlefield 2 is run for a second time. For example, if I turn on the computer, run BF2, play, close BF2, and try to play again without a restart, it crashes. I tried multiple things to fix this problem, and I eventually ended up downgrading my nvidia drivers to 84.21 (i was running 84.25 beta).

I THOUGHT this fixed the problem, but I must have only tried to open the game once when I went and downgraded the drivers, because it still happens. The only things I have installed recently are xfire, and I remember that that program threw me the error whenever I clicked somewhere inside the program to launch BF2 (xfire has a feature to launch bf2 for you so you can play with a friend). I suppose I should uninstall xfire... I'll try that now.

This computer is NEW, its got several games on it but its only a month old and it has no viruses or s... Read more

A:Solved: Battlefield 2 crashes after splash screen (doesn't enter full screen mode)

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Answer Match 91.56%

Hey guys. The problem first began when i was using google chrome and my laptop just hung and went completely unresponsive. When i force shutdown and restarted it started fine but the next time i opened chrome it hung again. This time the restart in normal mode just went from the windows logo to a blank screen. When i stared in safe mode and ran my avg command line scanner it found 106 infections but wasnt clear on its actions against it. Whenever i run this scan i can start it on normal mode again and seems to function normally but clicking on chrome brings back those problems. when i tried using firefox it slowed down and went unresponsive too. After a few days of normal usage i started getting BSODs quite frequently (usually a few minutes after normal startup and desktop access...and today after happening twice in normal mode ive only been able to see my screen in safe mode. the command line scanner brings the same results. Cant seem to do a boot time scan with avast as it just goes from the windows logo to blank screen. Any advice? 

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Answer Match 91.56%

Customer reports "FBI virus".  I can't even get that far.  Regular boot goes to startup repair and reports that it can't automatically fix.  Safe mode boot looks like it will boot, but then the computer reboots itself as if to regular mode and then locks up to a blank white screen.  This is the second one I have seen this month like this.  What is it, and how to fix?

A:help- trying to boot to safe mode-then pc restarts & locks to blank white screen

Welcome aboard
I'll report this topic to appropriate helpers.
1. Please let us know what Windows version you have and if it's 32- or 64-bit.
2. Is the computer bootable in any mode?
Hold on there....

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Answer Match 91.56%

Here are my specs and the highjackthis log. I am not sure what is wrong, but Firefox crashed multiple times and then the computer screen went black and nothing would work. Thanks for any help you can offer.OS Name Microsoft? Windows Vista? Home Premium Version 6.0.6002 Service Pack 2 Build 6002 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name MARGARET-PC System Manufacturer Gateway System Model M-6750 System Type X86-based PC Processor Intel® Core™2 Duo CPU T5450 @ 1.66GHz, 1662 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Phoenix Technologies LTD 95.04, 10/29/2007 Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:16:22 PM, on 8/8/2009Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v8.00 (8.00.6001.18813)Boot mode: Safe mode with network supportRunning processes:C:\Windows\Explorer.EXEC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\IObit\Advanced SystemCare 3\AWC.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = - HKLM\Softwa... Read more

A:HIghjackthis log. I am in safe mode because computer screen went blank, everything stopped working

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 91.56%

I have an HP G72 laptop running windows 7 home premium. yesterday when i was on the computer all of a sudden screen turned white and the only button that would work was power button. i held it down and shut off computer. when i turned it back on it goes through the usual boot process up to where i have to enter password for user profile. when i hit enter it will start showing my desktop icons like normal and then just go blank again. when i try to boot in safe mode it goes through the same process except when it starts displaying desktop icons it stops and automatically shuts back down and trys to boot up again in normal mode. if i try to restore it back to a restore point it says there are none available. Any input on what might be causing these problems will be greatly appreciated.

A:laptop boots to blank screen, safe mode wont work

You HDD may be failing. On another computer download the ISO image for Seatools in my signature. Burn the image to CD using IMGBurn also in my signature. Boot off of the newly created CD and run the Short and Long tests on the drive. If either tests fails, the HDD needs to be replaced.

5 more replies
Answer Match 90.72%


At this point I would only like to know everyone's opinion on whether I may be infected with a virus of somekind.....

Here is my problem:

After running Chkdsk yesterday my computer loaded the windows splash screen and then went blank. I am not sure if these two events are related. I can here the startup sound. My mouse does not show up and alt-tab or ctrl-alt-del does not work as other google searches have suggested.

Safe mode works fine.

Running with the video card driver disabled works fine.

Running either my main video card or my onboard video card with the driver installed causes a blank screen. I have dual monitors.

I have ran malware bytes and it finds nothing.

Here are some other strange symptoms:

Firefox beta 4 recently stopped loading with error 0xc000007b

IE (32bit) recently started downloading html sites instead of loading them, though this doesn't seem to happen in safe-mode. The 64-bit version worked fine.

In safe mode when help pops up I get the error "unable to download / from windows"

Windows update also doesn't seem to even open in safe mode.

As stated before, at this point I would like to know everyone's opinion on whether I may be infected with a virus of some kind, or if it may be a different problem such as a corruption in windows. Thanks

A:Blank screen after windows 7 splash screen

Hello and welcome to TSF.

Windows 7 has a very robust System Restore. Have you tried invoking System Restore? You can access System Restore from the Advanced Options menu by pressing F8 during startup, selecting Repair Your Computer from that menu, select the keyboard layout, then choose System Restore from the System Recovery Options screen which appears. Choose a restore point before the issue arose.

System Restore - Windows 7 Forums

If you're able to perform a System Restore, post new logs from DDS as this one shall be closed to place you in the queue.

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Answer Match 90.72%

yo, iam working of a friends laptop as hes having problems...

its a dell xps m1330 on visa

like it says in the title, after the splash screen its just a blank screen with the mouse there. no reply from ctrl + alt + delete, or the mouse or any other keyboard button for that matter.

tried safe mode and it does the same, he managed to get the recovery window up and do its check but it came back with nothing.
+ no vista disk!
any ideas?

A:Vista Blank screen after splash screen!?

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Answer Match 90.72%


When rebooting my computer, after the windows splash screen the screen just goes blank. A few days ago I put back an old Nvidia Ti4200 card into the machine (which has previously worked fine on it). It booted up with no problems. However, now it just won't boot (it's probably the second time it's had to boot with this card). The only think I can think of is that I tried installing the latest nvidia drivers which crashed (however it had not yet started copying the files).

Any ideas?

EDIT: Nevermind managed to fix it, the VGA drivers were corrupt

A:Screen goes blank after windows splash screen

cookiemoose said:


When rebooting my computer, after the windows splash screen the screen just goes blank. A few days ago I put back an old Nvidia Ti4200 card into the machine (which has previously worked fine on it). It booted up with no problems. However, now it just won't boot (it's probably the second time it's had to boot with this card). The only think I can think of is that I tried installing the latest nvidia drivers which crashed (however it had not yet started copying the files).

Any ideas?Click to expand...

I'd say that faulty install was probably to blame. If you haven't already, try going into Safe Mode and doing a system restore (if you're using XP). Otherwise, I'm not sure at the moment.

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Answer Match 90.72%

I was trying to remedy the "plugged in but not charging" problem, clicked on something in the power section in a screen that came up after clicking on the power icon, and the screen went blank. I tried re-starting. I removed the battery and AC and held the power button for 30s. No change. When I power up, everything seems normal until the Lenovo splash screen comes up, the spinny dots start going, then the screen goes blank and stays blank. If I pull the AC, the screen  blinks on for 0.1 second before the machine dies. HELP!

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Answer Match 90.72%

I think this is the right place to put this.

So I have a friends computer here. It boots up seemingly ok, but after the windows splash screen in goes blank, but a black screen, but the screen is still on. You hear the fans spin up to full speed for a bit, and everything then sounds like its running fine....just no picture

So i did some googling and I found another person with the same issue and it was caused by a faulty video card. So I put in a crappy video card i had laying around. Still get the same issue.

Next I tried booting to the last know good configuration. Same issue.

So i tired booting in same mode. I hangs on Windows\System32\Drivers\Mup.sys

If it helps the video card that was in there i think is a GeForce MX4000.

I do know its a Windows xp home system

Only other thing I know is its a custom built machine. It was running fine until a few days ago. My friend says he thinks the machine has over heated 3 or 4 times in the past.

Hope someone can help.


A:Screen goes blank after windows splash screen

Was the computer recently updated with a new service pack?

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Answer Match 90.72%

I replaced the graphics card on a spare PC, but couldn't install it so changed back to the old one, but before doing so, disabled the monitor. Actually I went into Display Properties and then Monitor, Properties and under Device Usage at bottom, clicked on 'Do not use this device (disable)'

Question is, how do I re-enable it? BTW, I have it networked to other PC but can only get into shared docs

Anyway, now I get a screen view until Windows kicks in and then it goes totally blank (though I can hear Windows start via the speakers)

I've tried to start it in safe mode but it just stops with a list of driver names without going into safe mode (just seems to hang)

I tried using the last known good configuration but this didn't help either

Help please!

Thanks, Stephen

A:Changed graphics card-then disabled monitor,now black screen.Not even safe mode works

16 more replies
Answer Match 90.72%

I have recently used Driver Genius to update some drivers and had a power outage while installing the video card drivers. After the power was restored I could not boot normally (it would go blank after the loading screen goes away before the log on screen comes up.) So I boot into safe mode and install the drivers there, and then restart. It worked after about 12 tries.... Now, it will not load normally at all anymore.
While checking the system error logs, I find that (from 9/26/09 - 9/27/09) I am missing quite a few catalog files in the "system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}" directory. I also have many DCOM errors...

See "SysErrors.txt" in attachments
I have also ran chkdsk with many errors (I assume they are)

See "ChkDskOutput.txt" in attachments.


Here's another possible culprit... Leftover video card drivers.... While I thought that my nVidia card somehow fried when the power went out, I put my ATI card in and tried to install the drivers for it, but to no avail... Oddly enough, the only way I could get it to work was by manually installing the drivers. While doing an automated install, I received the error message "Severe: Setup did not find a driver compatible with your current hardware or operating system. Setup will now exit."

What could be wrong???

EDIT: I have a strong feeling it has something to do with my video driver... Read more

A:Computer only booting in safe mode... Blank after loading screen on normal restart.

In order for me to boot normally, I must disable my display adapter (ATI) in Device Manager....

I have tried it with both nVidia and ATI cards and I must disable both in order to boot correctly.. I installed them seperatly so there wouldn't be any conflicts.... How am I supposed to get my video card working If I can't enable it...

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Answer Match 90.72%


I just wanted to say 'thank you' in advance for any recommendations that you can provide.

My computer was infected with the "Brave Security" spyware removal program last night. The small red icon with a white 'x' popped up in the right hand toolbar displaying a warning message, the Task Manager was disabled, the computer slowed down considerably, I had trouble connecting to the Internet and the desktop wallpaper changed to a black background with a"Your Computer is in Danger" warning in the lower right hand corner.

I didn't realize that this infection was an entire 'program' so I tried to fix it on my own (before I ran across this website). I managed to uninstall the "Brave Security" program from the Program files and I also ran the Microsoft Anti-spyware program which detected and removed some of the Trojans and spyware files.

Just to be safe, I did a search on the Internet and I found the following website: I followed the first recommendation to download the following programs on to my desktop, extracting and install them.
SmitRem by NoahdFear - Tool to remove Spyaxe, SpySheriff, PSGuard, WinHound, and other issues
Ewido Anti-Malware - Highly recommended anti-malware, anti-spyware program
HijackThis 1.99.1 - Essential tool for finding spyware, virus, trojan, and other problems
CCleaner - Free tool for removing temporary files, cookies, history, and... Read more

A:Brave Sentry - Spyware... Safe Mode reboot results in a blank screen

For an easier way to get to safe mode go to
dl bootsafe and install to your desktop.
Double click on the Bootsafe icon and you will see all the options tapping PF8 would give you.

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Answer Match 90.3%


Someone told me this is going to be a hardware problem? Just in case not, and it is software related, please direct me to the right person? I am also currently running the thread for some bad trojan I picked up


at the following url:

There are hijack reports there, as well as dds.scr logs.

Today, I tried to boot up my PC. It flashes the usual Acer boot screen, the cursor flashes at the top left corner, as always and then nothing...blank.

In safe mode, the last line before boot-up freezes:


I have tried the option of "last configuration of functional settings" and nothing.

My battery seems to have been fried (only ever gets to max 70%) and I thought it might be due to a power surge. To check, I let it run down last night, to recharge it this morning and see if it would charge fully. I was watching a tv series on vlc, and everything was functioning as "normal" apart from the usual issues the trojan would dole out...I was completely surprised and utterly disappointed to find that this morning I have NO computer at all, while I have been patiently waiting for the team to help me axe this damned virus. I want to scream.


A:Blank screen after Boot screen, no boot up in safe mode either

I HAVE posted this new problem in the original thread. I have not heard from Cookiegal since Friday?

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Answer Match 89.88%

Vista Home Premium x64 OEM installed 3 years ago and I haven't re-loaded

BSOD after login if I type fast enough, or it'll freeze if I don't get past the login. My login is as the administrator; the superguest login doesn't BSOD but freezes. Safe mode works just fine.

I couldn't run the perfmon /report "An error occurred while attempting to generate the report. The system cannpt find the path specified." and attach it in the zip file.

I have my personal files backed-up, but don't want to use the system recovery disks unless I need to.

Assistance is much appreciated.

A:Freeze or BSOD, Safe Mode works

Looks like half the problem is solved; its a driver
The other half, which one?

Try the driver verifier, so we may find out.

Driver Verifier

I'd suggest that you firstbackup your data and then make sure you've got access to another computer soyou can contact us if problems arise. Then make a System Restore point (so youcan restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....AllPrograms...Maintenance...Create a System Repair Disc - with Windows Vistayou'll have to use your installation disk or the "Repair your computer"option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click"Next"
- Select "Select individual settings from a full list" and click"Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click"Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to useyour system normally, and if you know what causes the crash, do thatrepeatedly. The objective here is to get the system to crash because Driver Verifier... Read more

10 more replies
Answer Match 88.2%

This problem started yesterday.

I was in the middle of using Solid Works and the monitor went blank, my PC was still running, the music i still had int he background was still playing even.

The power light on the monitor is not loosing power, a short while after it seems to loose its signal from my PC it displays a standard "searching for signal" type of message, as if it was not connected at all.

After this original occurrence i restarted my computer, and it seemed to be OK while i used it for about a hour. However, later that day when i got back from class it had done it again (sometime while i was away) while it was just sitting at the desktop.

Now the screen seems to "loose signal" within a minute of turning on, unless i run in safe mode where everything seems to work fine.

Things i have tried:

Over Heating:
Video Card, CPU, RAM, the monitor itself, nothing feels even warm to the touch.

Drivers (Video):
The first thing i tried while running in safe mode was to uninstall my old drivers, and then reinstall new ones.

Resolution Issues:
I dont think it could be an issue with resolution, simply because it goes off randomly during normal operation, not at any special time

Viruses etc??:
AVG didn't pick anything up, i uninstalled AVG and got a fresh copy of the the newest version, still nothing. After that yeiled nothing, i uninstalled it and installed the lasted version of McAfee i could get my hands on (8.5i) it also found nothing.

A few d... Read more

A:Monitor goes blank, works in safe mode


1 more replies
Answer Match 88.2%

I recently changed over to using XP 64bit and did a clean format for it. The original installation was on disk with 3 partitions, 2 NTSF and a single unformatted partition.
The unformatted was going to be used for FreeBSD.

I later changed my mind and just formatted that partition was a NTFS file sys. After this point the problems start happing. Most time when I start up my machine its gets to the windows splash screen starts loading for a while then seems to freeze. The display is still going looking like its working but the keyboard and mouse are locked out and the HDD light is off this hangs for 10 mins plus and doesn’t do anything.

What a usually have to do is tell it to use the last know good configuration and something even that doesn’t work at which point and start booting up in safe mode and doing random things like defragmenting which fix the problem until the next time. (no idea how)

My guess is that after formatting the originally unformatted partition the new drive spec’s are different to what is in the MBR.

Any ideas on what could be causing this or how to fix it ?

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Answer Match 88.2%

I have a custom built Dell desktop which freezes every time it's turned on after a few minutes in normal mode. This occurs whether I'm doing anything or let it idle at login or desktop. It's a total freeze where I cannot move the mouse, click on things, or input with keyboard (caps lock won't turn on/off). The only way out is to power off the pc. I am running windows 7, have an ATI Radeon graphics card and studio xps 7100 motherboard. I'm really not sure which specs if any are relevant , I can give more specific info if needed. The computer mostly runs fine in safe mode although it has crashed similarly a few times.

I've tried a number of things to fix this. Virus scans from malwarebytes, MSE, and superantispyware found a few minor things but didn't fix the crashing. My power supply had been making horrible noises and overheating for a while and just recently got quiet again so I replaced that, figuring it was probably dying, but the freezes have continued. I've cleaned out the inside of the case, but no luck. Following advice posted to people with similar issues I tried a clean boot which didn't fix the freezing, system restore which also did nothing, and uninstalled malwarebytes which also didn't change anything. I have also tried running sfc/scannow in cmd.exe which caused safe mode to freeze twice. I tried unplugging my video card and turning on the computer (I think my motherboard has integrated graphics?) but it made a horrendous high pitched screeching noise so I powe... Read more

A:Complete freeze shortly after startup, safe mode works

How old, what model and what is the hardware? Sounds like dying hard drive do you hear any clicking when the system is running?

5 more replies
Answer Match 88.2%

Hi Guys,

I have been facing this issue since Feb,2015, system works fine in safe mode but when I boot up in normal mode it starts freezing within few minutes of usage. I usually fix this by reinstalling OS. Today it happened for 4th time, so I am little worried. Did quite a few stuffs before reinstalling OS, which I am listing out below:

1. Tried disabling audio driver, didnt work
2. Tried to check bad sector errors using chkdisk( Got few index file errors which got fixed, at least that's what it informed me), but still I was facing the issue.
3. Ran a HDD health check from WD since I am using WD blue 1tb HDD. Tests failed, customer support suggested to get a new one.

Since all these steps failed and I am right now not in a condition to buy a new HDD i did a reinstall of OS and it seems to be working fine. Can you please suggest me if i really should replace HDD or is there some other solution.

System Details are below:
HDD - WD Caviar blue 1 tb
CPU- AMD FX 8350
GPU Saphire ATI radeon HD 7870 2gb DUal-X
PSU- Corsair CX 600
Ram 2 X 4gb(1 XCorsair Vengeance and 1 x Gskill)

A:System Freeze after bootup; works fine in safe mode

I see you have mixed up your ram ?
I would suggest only using 1 brand and they do need to be matching set if you want more get the exact same...

5 more replies
Answer Match 88.2%

So I've been playing GTA V on pc for a bit, and while there have been usual crashes from pushing it too hard, I had this one crash where the game froze and required holding the power button to reboot.

After that whenever I tried to boot it would boot normally, then after a while everything would freeze (items wouldn't highlight if I moused over it and they wouldn't open), and it would require holding the power button to reboot.

I was running AMD overdrive, but everytime I tried to disable it it would freeze and require a reboot.

I was also running the AMD beta drivers for GTA V, but when I tried to go to safe mode to reinstall the stable drivers it said the Windows Installer service wasn't running, so any help on that would be appreciated.

I did the sfc /scannow, it said there were some corrupted files but it couldn't fix them

I went into msconfig and disabled everything that wasn't essential/I knew it was safe and worked before, but crashes still happened

I tried to system restore, but the system protection tab didn't exist under system properties. Doing some googling, I tried finding the registry key but HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\SystemRestore\DisableSR did not exist

Finally, I did have some blue/black screen of death's while playing GTA V, however I can not get more information on them because of the freezes so I can't get dumps, which is why I'm posting this here.

Any help would be wonderful!

A:Freeze a few minutes after boot, however safe mode works fine

Update: I went into Safe Mode and put it in diagnostic mode (disabling all startup items and services), and slowly went through and enabled services, first enabling back internet then audio until I found the problem.

I have isolated it to this: When I enabled the Power service in msconfig (which is required for Windows Audio Endpoint Builder, which is required for Windows Audio and therefore sound), the freezes came back. Any idea why this process would cause issues?

7 more replies
Answer Match 88.2%


Windows XP on a Gateway. SP3. Recently the computer has completely frozen upon startup; I turn it on, it gets to the desktop, and BOOM- I get the hourglass, the hard drive light stays steadily on, and I can't click on or do anything. Sometimes I can see the regular cursor, but it turns into the hourglass when I scroll over the start button or anything down there on the taskbar. Sometimes everything loads up OK and then it freezes a minute or two later; sometimes it won't even load up everything before freezing (for example, I ahve Google Talk set to start with the start up and sometimes it can't even do that).

I am able to use the computer in safe mode and even connect to the internet in safe mode... but still, this is lame, lol.

any ideas?

A:Complete freeze upon startup; works fine in Safe Mode

it would indicate something in the startup folder

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

6 more replies
Answer Match 87.36%

Hello everyone...

I have a major problem. I'm running Windows XP Home Edition. Originally, about a week ago, I uninstalled some software that required a restart, so I let it automatically restart. Big problem. My computer won't boot back up! It goes through all of the normal boot processes, gets to the black windows screen with the green loading bar, THEN it gets to the blue splash screen, and it freezes!

I wiped my hard drive and thought it was fixed. Then I installed Unreal Tournament 2004, restarted at the end, and bang, it froze again. I've removed all PCI cards, unplugged and replugged hard drives...the whole bit.

The main problem is, I CAN'T BOOT INTO ANYTHING! I can't boot into safe mode, network mode, command prompt, last known good configuration, ANYTHING. They ALL come back to the splash screen that freezes! PLEASE, PLEASE, any help will do. I'm at my friend's house, so I can't make a boot disk, would that help? Thanks in advance...

A:Computer Freeze on Splash Screen

9 more replies
Answer Match 87.36%

I just tried to boot the computer several times this morning and each time it froze on the MoBo splash screen (Asus A7N8X). The LED power lights also stayed on. Each time, I had to reboot using the reset button or by switching the power button on the power supply.

Last night, we had some bad weather. My guess is that since the power went off several times during the night and I'm on a UPS, the UPS didn't have enough juice to get the system into POST.


A:Freeze at MoBo Splash Screen

Doubtful on the UPS, as long as the power was back on. Something else has gone awry!

1 more replies
Answer Match 87.36%

All day I have been having strange startup problems, which at this point seem to be consistent with the following:

At startup, the motherboard splash screen will display, but thenc hanges to a green screen that just hangs. I have rtied swapping out my better PSU and plugging in a spare, which does the exact same thing 3/4 times. It worked once but I can't get it to work again. The freeze prevents me from entering BIOS also.

Before this stage:

The computer would boot and go into a windows error recover which gave me two options
-start normally - blue screened at windows logo and reset
-error correct - gets to loading windows files and then hangs on black screen.

this occured with both PSUs

Both PSUs work in a different computer.

Since I can't get around this, it seems as if I'm going to have to replace either the motherboard or the powersupply, but I'm not sure which. Ordinarily I would assume PSU, but the spare PSU is almost brand new and should have no trouble running the system.

Any help would be greatly appreciated.

A:Splash Screen Freeze on Startup.

Going to bump with a related question... Currently my motherboard ahs 2 PSU sockets, a 24 pin and a 4 pin up by the CPU. Without the 4 pin connector in place, it wont run at all. And finding another PSU with a 20+4 pin as well as a 4 pin connector seems painful. Could I just buy one with a 20+4 pin and run the 24 socket with 20, leaving me the +4 section of the connector to go in the socket by the CPU?

3 more replies
Answer Match 87.36%

Hi there

Yesterday after rebooting my machine i encountered a hang at the windows splash screen. It boots fine up until you get to the windows screen. It will just hang there.

Things i have tried so far:

Repair Windows Installation. This did not work as the repair requires you to restart windows to complete the repair. (also stopped me from going into safe mode)

chkdsk /r scan using recovery console.

Booting into safe mode - After running the repair i can no longer get into safe mode. I return the error " Windows XP Setup cannot run under Safemode. Setup will now restart"

Obviously i dont want to do a fresh install as i have a large amount of data i need. Any ideas?

System Specs:

P4 2.8ghz with HT on Intel D865GBF Mainboard
1g DDR400 RAM
128mb Radeon 9200
80g WD IDE
40gb WD IDE
Sony CD-RW
Soundblaster Live 5.1
Windows XP Pro SP2

(all have been working fine for ages now)

Im thinking driver issue but i cant get into safe mode to check

A:Boot Freeze at Splash Screen

Perhaps it would have been better if you ran the chkdsk before the repair install...
Repair Windows Installation. This did not work as the repair requires you to restart windows to complete the repairClick to expand...

Why can't you restart for setup to run it's routine ?

2 more replies
Answer Match 87.36%

Hi all run of are work computer when you turn it on it will not load into Windows or safe mode and freeze at the Windows splash screen..

What can cause this to happen ??

A:Windows freeze at splash screen

7 more replies
Answer Match 87.36%


I have a Dell Dimension 4600. I got a new 80gb hard drive and wanted to clone it with the current 20gb drive. I took both drives and connected them to a different pc that had norton ghost on it. After cloning, which went fine, I placed them back into the Dell with the 80 gig set as master, and the 20gb set as slave. The computer would post normally and boot to a black screen with a blinking cursor, this happned right after verifying dmi data pool. It would hang at this screen never getting to the windows loading screen.

I returned the 20gb to the master drive and set the 80gb as the slave. It booted fine. After getting into windows I saw it was reporting the 80gb as C: and the 20gb as D:. I changed the drive letter of the 80gb (in safe mode) to G:. After changing it the computer would freeze at the XP splash screen, however I still had control of the mouse. I believe this was caused from windows search for the page file on C: which no longer existed.

I did a repair install on the 20gb. It set the drive as G:. It booted fine and now my programs do not work. I used regedit to manually change the drive letter of the boot device and it is now freezing during the XP splash screen against still having control of the mouse.

How can I change the boot drive letter without booting into windows on that drive?

How can I change the location windows looks for the page file?

I made an image of the drive before atempting the repair install. I reimaged the 20gb drive but it stil... Read more

A:freeze at windows xp splash screen

I made the same mistake yesterday.
Having used Ghost to clone a version of Windows, you MUST NOT put the old drive back into the machine until you have started from the new drive on its own at least once.

Fortunately for me, I realized what I had done before I started to change things and could redo the Ghost.
I have a feeling you are going to have to do a repair install.

1 more replies