Tech Problem Aggregator

Laptop won't startup (black screen, blue, restart)

Q: Laptop won't startup (black screen, blue, restart)

Hi all,

I hope someone can help. I have a Toshiba Satellite Pro L20 with Windows XP. When I try to start up, after the toshiba welcome, it goes straight to a black screen prompting me to either start up normally or last config. Once entered, it goes to the Windows Welcome page with the green boxes flashing across at the bottom, then briefly goes to a blue screen with white writing, switches off straight away and re-starts.

It does this with all option in the black screen (safe mode, with networking, etc.). I have tried to tap F7 to get into DOS and this didnt work. Neither did F2 or F12 at start up.

I am sure I have not loaded any new software recently and cannot seem to even get to a point to do a system restore. Admittedly, my recovery CD is at another location. Is there anything I can try to solve this?

Many thanks,


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Answer Match 78.96%

This can happen at any time for me (including when I was re-installing windows in an attempt to fix the problem... did not go well ) but more often than not happens during web-browsing and especially when watching youtube vids. I'm going to assume it has something to do with my graphics card as the blue screen does not actually come up... instead the screen goes black and then I have to restart the computer. Anyways upon boot up and log in I get a windows message that tells me that windows has recovered from an unexpected shutdown ect.. and the numbers are:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: 85AA3510
BCP2: 93218A5E
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

A:BSOD - Screen goes black and upon restart tells me I got a blue screen

Have you activated your Win 7?

Fully and completely update your Win7. Afterwards, I'll be asking you to submit a file which will show me all of the installed updates.

The update procedure will take qute a period of time since you do not have SP1 installed. This means there are updates to get you up to SP1 and then there about 100 updates post-SP1.

Change settings (left-hand column) |
checkmark all four of the boxes | OK button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

Check for Updates (left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the ?Windows is up to date? in center of dialog. until you see that TWICE IN A ROW!

Use the ?critical update? procedure until all important updates are installed.

Under Optional updates you will be presented with:
a) Microsoft Bing Desktop which is of questionable value
b) a list of about 34 language updates.

You can hide those updates so that aren't continually notified of those updates.
When you click on 34+ optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click... Read more

9 more replies
Answer Match 77.28%

Hi guys. I'm not to experienced with computers and software/hardware but hopefully you can help me out. (A friend recommended me here). My computer recently started crashing and the problem windows is saying it is is ''Blue Screen''. I've tried to restore it to a earlier time using System restore but that doesn't work.

The first problem is that when I play World of Warcraft and switch between WoW and Desktop that my computer will sometimes (Randomly) crash in the process of switching which all it shows is a black screen but i can still hear the sound. The second problem is that, again when im switching between wow and the desktop that it will just (Randomly) restart itself.

Hope i posted in the correct section ^^

A:HELP!! Computer black screens/Random restart ''Blue screen''

Lets start with the basic's

Blue Screen of Death (BSOD) Posting Instructions

6 more replies
Answer Match 76.86%

Hello everyone,

I have a Dell Inspiron with Windows 7 Home 64-bit. Here's the problem, that just started out of the blue: During startup, I get the Dell screen and the Windows logo. It gets to the point where I see the cursor (just before it should get to the logon screen), and the screen goes black. The laptop is still on, but nothing shows up.

Also.....if I try to enter Safe Mode, I can get to the logon screen. I can either click on one of the user icons and get into Windows, or I can leave it at the logon screen.....either way, the computer shows a BSOD death and then restarts. The BSOD shows a 0x0000001E code.

I haven't done too much troubleshooting, but here's what I have done: Ran startup repair from the Win 7 DVD. Used that DVD to get to Command Prompt and ran CHKDSK. If it's not a hardware issue, I'm hoping not to install from scratch or restore to an earlier date. There are some very recent files that would be gone that I really need! I've read some things about editing 7's equivalent of boot.ini, but have no idea if that's the fix.

Anyway.....thanks so much for taking the time read this. I look forward to hearing from you. If you need any more info, please let me know.


A:Black screen during 7 startup....restart with BSOD in Safe Mode

Get into Startup Repair and run it 3 times.
If that doesn't fix it, then open up a Command Prompt from the Startup Repair disk and type (one at a time, and then press Enter):

bootrec /fixboot
bootrec /fixmbr
bootrec /rebuildbcd

Press ENTER after each command and see what that does for you.

The problem here is that you can't boot to Safe Mode - so it's most likely a driver that loads early in the boot sequence.
There are ways to fix this, but you've gotta get into Windows to do most of it.
I'd suggest that you either boot to a Linux/Ultimate Boot CD and copy your data off - or that you slave the hard drive to another system and copy the data off that way.

Once that's done, you can freely experiment without the worry of losing your data.

When the system BSOD's, please get this info (the stuff in RED) from the screen:

8 more replies
Answer Match 76.02%

hi my laptop screen is set to turn off after 5 mins, when it does i cannot wake it, no matter what buttons i push or using my mouse. this black screen also happens when i restart my computer, it logs me off the the screen goes black and computer power lights are still on and it does nothing HELP! haha thanks


A:laptop screen goes black when i restart, and screen wont wake up after it turns off

Boot the computer and press F8 in the Advanced Boot menu choose Last Known Good Configuration.
What is the make and model# of the computer? Go to the manufactures support/download drivers site and download the Chipset and the Video driver for the computer.
Go to Start/Search and type powercfg.cpl. Right click the powercfg results and Run As Administrator. Click Change Plan Settings/change Advanced power settings. Reset your power settings to your liking.

1 more replies
Answer Match 75.6%

I believe this problem was caused by CCleaner/Revouninstaller, that's the only thing that did changes to my system before this happens.

I tried searching for solutions on Google, and I found this guy with the exact same problem.
(Screenshot provided by him, perhaps this can help better understand my problem)

Tried System Repair/Restore and Safe Mode, none worked.
I followed up with a " Last known good config " option, but the problem is still there.

I hope to receive help soon, days without computer is torturing me. Please assist, thank you in-advance!
Edit: I really do not wish to reformat as I do not want to lose precious data. To clarify, I'm currently using another computer to post this.

A:Solved: Startup Black Screen with Shutdown/Restart Button and Ease of Access

9 more replies
Answer Match 75.18%

Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,


PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A:Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

14 more replies
Answer Match 75.18%


Just today, I turned on my computer and got the blue screen of death, so I restarted my PC. Then a black screen came up saying "Windows could not start beacuse the following file is missing or corrupt : \windows\system32\config\system."

You can attempt to repair this file by putting the winxp cd in etc...

Now when i turn on my computer there is just a black screen showing, with nothing at all on it.

Any ideas anyone?

Thanks very much for your help.

A:Blue screen of death, boot problems, black screen startup

It's a nasty error that requires some persistance and resourcefullness to overcome without a clean install.

If you have a Windows CD or have the recovery console installed, you might want to have a go at these directions.;EN-US;307545

Forum example of a successful recovery here:

3 more replies
Answer Match 75.18%

Hi, thanks for checking my question. I haven't found an answer to my particular situation:

Dell xps m1430 laptop w/vista (32).

It all started with a blue screen w/scrolling text after the fated restart. The blue screen text said "if this is the first time you've seen this message..." and then comp restarted, again showing the blue screen, then restarted into windows repair mode, after repair mode tried to fix the problem comp restarted, then the screen went black / blank right after the little windows loading animation (where the bar keeps moving from left to right and there's a small windows logo).
It all happened fast, so there may have been steps I forgot, but that's the jist of it.

Now screen always goes black / blank during startup after the windows loading animation, so I can't start windows in normal mode.
I can start in safe mode if I manually force shutdown by holding the power button, so I'm not imploding with fear... ok I am.

Possible causes:
1. This occured right after installing 11 vista updates (that restart was when I saw the blue screen)

2. Also occured the restart after running a patch called "Vista TCP/IP and UAC AutoPatch 6.0" I downloaded it from softpedia, the developer was listed as defcon, and their website listed was, but the site is down(I found this out after the problem occured). The patch had lots of positive reviews, and lots of people on other sites also suggest using it to re... Read more

A:Solved: Black screen of death at startup, all began with a blue screen

7 more replies
Answer Match 75.18%

My compute has a not quite black screen at startupI uinderstand that this migh tbe cuased from a Windows automatic updateI am not able to do a system restore as there is no video

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Answer Match 75.18%

I justr turned on my pc this morning and after being asked whether to boot from last known good or from normal, the screen goes blue/black and just stays like that and nothing happens hope its nothing serious. I don't have a backup cd.

A:Blue/black screen after startup

Have you tried booting into safe mode?

1 more replies
Answer Match 73.92%


My HP Windows 8 laptop started going very slow so I restarted via the power settings. When it restarted it did an update, though it didn't say "update and restart". When it started again and went to desktop it went slow again and I got a "windows is not responding" (or something along those lines) message, then the screen went black, I left it for a few minutes but it stayed black. The cursor was still there and if I right clicked it showed the menu.

After this I did a hard restart and attempted to go into recovery mode, it didn't go the and when I got to desktop I got the same message again, this time the desktop had the usual white highlight when something isn't responding, but still required a hard restart.

I am now on the third time and it seems to be working, I am doing a full computer scan.
What I want to know is why it would do such a thing?

If all else fails it's under warranty, but being a student I have a lot of work to do so can't really afford to be without the laptop.

Thanks in advance for any help and apologies if it's hard to understand, I'm not great at explaining things.

A:Laptop started going very slow, black screen after restart

Posting from my phone now as the cursor has frozen. This isn't the first time this has happened.
I've shut the screen off and now the cursor has gone, right click still brings up the menu.

6 more replies
Answer Match 72.24%

Hi All,

I am a new member to this forum and need experts help on resolving the Windows 7 Home Premium Blue Screen Error that I am facing while downloading Games/Any files via the Bit Torrent software. My Laptop is a brand New Dell Inspiron 15R Intel core i5 system and I am facing this restart from last 3 weeks. I am completely clueless as to what is the reason behind this.

I am attaching the Mini Dmp file that Windows has created for analysis below:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001811B2D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800199AB2D
OS Version: 6_1_7601
Serv... Read more

A:Windows 7 Blue Screen Error and Laptop Restart

The cause it your McAfee Software, you should remove it and use MSE instead

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.

* *
* Bugcheck Analysis *
* *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800199ab2d, address which referenced memory

Debugging Details:
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003503100


fffff880`0199ab2d 448b5228 mov r1... Read more

1 more replies
Answer Match 72.24%

Hi, I'd be very grateful to you if you could help me fix my laptop.
In the middle of doing my work at the computer, the Windows XP keeps shutting down and I get this annoying blue screen background with white letters recommending among a several suggestions that I should try restarting my machine in Safe Mode and also consider removing some of my hardware or software that I have installed.
Having already removed some of the programs, this unfortunately hasn't prevented the Windows XP from its further continuous shutting down. First, it was shutting down every 1 to 2 hours, and now it's got even worse shutting down every 15 to 30 minutes on a regular basis.
My friend has asked me to reboot the system. But I don't want to lose all my software and files that I have all over my laptop, like in My Desktop, My Documents, Bookmarks, etc.
If I really have to reboot it, my question is How to save all my programs and files from losing or deletion?
Is there any other solution to this problem rather than rebooting the system?

Many thanks!!

A:Blue screen appears and I have to restart my laptop every 15-20 mins

There are some things that you can try .Cleaning A Laptop Computer - you ran a series of malware scans? What AV/malware programs are installed, current and running?Is the system current with critical updates for XP?Louis

1 more replies
Answer Match 71.82%

Hello and thanks for reading,

I have a 2 year old HP pavilion dv6 series laptop running windows 7. Yesterday I turned it on and it started normally but when I tried to browse on Firefox it gave me the blue screen (for the first time ever) and it shut down. Fearing I had a virus I ran it in safe mode and started a scan and began transporting my pictures via Dropbox just in case it died on me. Sure enough a weird error message (couldnt figure out what program made the message pop up) popped up saying I had a bunch of urgent viruses.. I didn't click on it at all and before I couldn't think of what to do the blue screen popped up and it shut down. When I tried to restart it the HP splash sign popped up and the screen flickered black and a blinking cursor started in the upper left corner. So this is where I stand now... Black screen with blinking cursor. Set default setting in BIOS (didn't work) and F8 (safe mode) or F11 (system restore) does nothing... The black screen just stays there. Any ideas? Is it a gonner? I'm hoping to get back on and get my pictures if possible. Help please!

A:HP Laptop blue screen crash now black screen with blinking cursor

sounds like a bug -click report and ask to move to malware forum

1 more replies
Answer Match 71.82%

First of all, I am not sure if I am posting this in the right section. If not, please guide me to the correct section.
I have a Dell Inspiron 17r SE Laptop and my problem is that every single time, I have to turn my Laptop ON twice in order for it to boot up successfully. The first time I turn it on, Dell logo appears for a second and then, black screen shows up. Then, I have to turn my laptop off and start it back again. Second time, it boots up without any problem. I am fed up of turning it on twice everytime, and also concerned that it will affect health of my Laptop . How can I fix this Issue, please help.
I don't have a Recovery CD or Windows 8 CD. Windows 8 was pre-installed on my Laptop.

A:Laptop screen goes black on startup, have to turn laptop ON twice for it to boot up s

If it's still under warranty, call Dell. The unit or parts might be covered for replacement.

4 more replies
Answer Match 70.98%

HP ENVY 15-j140naProduct no: J0B97EA2 years oldwhere I try and turn on my laptop, the screen does not come on at all.The fan comes on full power for a second or two then drops out entirely. After about 10 seconds the fan can be heard slowly increasing to a normal level. All the while no activity on the screen.The power light is on along with the wifi ledThe caps lock led flashes in a 2 flash pattern with a long gap betweenI have tried:hard rebootBIOS reset by holding down win + B keys when the power button is pressed but it doesn't seem to do anythingAny help would be appreciated

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Answer Match 70.14%

I recently broke the LCD screen on my acer aspire 5332. I have replaced it with a LED screen and a converter cable bought off eBay. The screen works fine for the first few seconds of booting but goes black after the windows initialising display. The usual startup sounds still happen and the computer appears to run normally, apart from the fact that the screen is black! (No backlight or graphics). It works fine when loaded in safe mode, and I have tried adjusting the display settings through safe mode but it doesn't seem to help when I reboot in normal mode. I assume it is a problem with a driver but I have no idea which driver to reinstall. I would really appreciate any help! Cheers

A:Laptop screen replacement: goes black on startup

Hello again Alexf.

All laptop display screens are LCD. The difference is in the backlight. Older models use CCFL (fluorescent), newer models use LED backlights.

When you replaced the display, was it an exact replacement (same type and model number)?
Also not sure what a "converter cable" is. Can you post a pic or link?

3 more replies
Answer Match 70.14%

Hi tech guys, hope someone can help here...
I have an HP pavillips dv6 that I frequently hook up to my TV with my HDMI cable to watch videos, play music, etc. My problem is, the only way the computer will extend the desktop to the TV is to have it plugged in and charging. I also have the oposite problem when I am trying to use my computer without the TV; I cannot boot my computer while it is plugged in or the screen goes black after the welcome screen. Now I am no computer geek over here, but I am guessing it is because of my graphics card it is a RAEDON GRAPHICS AMD.
Can someone help me??

A:Screen goes black on startup when laptop plugged in

How old is this laptop?

3 more replies
Answer Match 70.14%


Whenever I start up my laptop now, it immediately goes to black screen with a blinking "_". I've been able to boot into the Vaio diagnostic by holding F10 on start up. Through here, I've ran the hardware diagnostic and found no errors on the cpu or hard drive. I then reformatted and restored the factory settings through the diagnostic. The laptop still boots up to the black screen. I'm out of ideas, so hopefully some of you out there would be able to help me.

Sony Vaio VGN-FW510F
Windows 7 Home Premium 64-bit
2.2GHz Intel Core 2 Duo T6600 Processor
4GB DDR2 800MHz Memory
500GB Serial ATA 5400RPM Hard Drive, DVD±R/RW Optical Drive

A:Vaio Laptop - Black Screen Upon Startup

11 more replies
Answer Match 70.14%


I've had my ASUS K55A laptop for just over a year now.

I was using it fine one night, turned it off correctly and went to sleep.

The next day I went to use it and when I turned it on it only displayed a black scree (no display).

I can't even hear the fan or eject the disc tray.

I've tried it with the battery and without, with the charger plugged in and without.

All the LED Symbol lights flash green apart from the battery light which flashes orange when the battery is connected and even when it's disconnected.

I've tried the holding my finger on the power button to drain the battery but it didn't work either.

I've ordered a new battery as I've read that some laptops can only function properly with a battery....

Anyone got and advise or diagnostics?

Any help would be appreciated, thank you in advance.


A:ASUS Laptop, black screen on startup [HELP]

6 more replies
Answer Match 69.72%

Hi there I'm new to this site , so hope the thread is in correct place. Here we go...........I recently had a laptop with a black screen all the lights were on and it did sound almost as if the HDD was running. My 1st thought was putting it into my monitor but still the same outcome. I read on a site and tried the "Power Cycle". To start with nothing happened so I remover the RAM out of it swapped them about but still nothing. I tried one more time with the cycle and Hey Presto up came first everything seemed right. As it is my friend old Laptop I promised I would put XP on to wipe his files. The installation went without a problem unil it was complete. Once on now it gets to the Windows XP picture it wants me to choose - Safe mode , run windows normal...etc no matter what I pic it's always the same problem with XP sign comes up there is a blue flicker the it goes to the - Safe mode , normal....etc screen reset after reset.

Can anyone help me it has already had a new screen since the boy at the shop says it serious but he couldn't get it to come on and billed me for the new sceen wich wasn't needed. It did run on Vista before I changed it but I used the XP before it is fine.

A:Laptop Screen Flicks Blue Then Goes Black After XP Sign.

Has anyone got any suggestions please as I am wit's end with it might just sell but it is a good laptop Anyhelp would be so appriciated

3 more replies
Answer Match 69.3%

Hello. I recently bought a Lenovo Ideapad 500-15ISK. It runs windows 10 and I recently installed an update for Windows 10 (Anniversary Update 1607). Everything was working fine for a day. Today, I double clicked on FIFA 15 to play the game when I received an application error. I searched on the net, and found that restarting the machine easily solves the error. So restart I did. And the problem started.
The first Lenovo screen appeared. And after it, a black screen appeared. Not fully back, but with a gradient, and I could move my mouse arrow. Nothing happened after that, it just got stuck there. I tried to press shift+F8 while starting and the repair menu came. I tried to go into safe mode, but the same problem persisted. I haven't tried opening the battery and pushing it back in again, because there is no separate battery chamber that can be opened in my laptop. To take out the battery, I would have to unscrew the whole of my back panel, which I am not touching since, the laptop is still in the warranty period, and I am afraid that opening the back lid may hamper with the warranty.
The laptop is only a few weeks old. What should I do?
Thanks in advance for any help.

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Answer Match 69.3%

Approx three weeks ago, I experienced a screen lock-up on a rather old Dell Laptop (Model 1450) using Windows Vista. I spazzed, tried to hard-boot (realized that a DVD was in there, poss the cause). Then reached for the Windows Vista software CD (was the wrong one - license was for other laptop).

To date, I can see the Dell Banner, the Windows Vista banner and then blackness. Nothing. No lines...I hear the fan briefly....

Have tried to reboot in Safe mode (no luck). Pressed F2 and F12...can see both screens but Im lost.

Can't locate the orig Windows Vista cd to reload.

Is this computer dead? Any recommendations on how to revive? Lots of info on there I was hoping to extract. Thanks in advance for any advice....I'll start diggin the hole to toss the laptop into...

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Answer Match 69.3%

Using a Dell Inspiron 15 N5050 Laptop (Product Support | Dell US )

I've been running Windows 10 without an issue for around 6 months now. After a recent update (Thursday), now when I boot up my computer from shutdown/restart I get a black screen. I can hear the sounds. To remedy this, I close the lid and wait for the fans to go off (Sleep). When I open it again, the screen is displayed without a problem.

I had a look at possible remedies and came across this following microsoft QA:

I therefore turned off fast startup and still didn't rectify the problem. I checked for updates and confirm that BIOS and all drivers are up-to-date.

It's clearly something to do with display drivers. In device manager, my display driver is: Intel HD Graphics 3000 (ver:

Can anyone give me any suggestions on what to try next?

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Answer Match 69.3%

My laptop keeps getting blue screen Everytime i start it up(windows 8.1). I've already reinstalled windows and it worked for some time but then it happened again. Anyone know how to fix this ?

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Answer Match 68.88%

my laptop is showing red green blue black white screen on startup and wingdow is not working

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Answer Match 68.88%

Hi. I'm basic computer user posting on behalf of my grandad who lives several hours away. I've been trying to help him by phone but no success so far.

He has Toshiba Satellite L350D running Windows 7. For several days he's met black screen on startup. He's tried a few online suggestions (that I found via Google) that didn't help (hold power 30 secs, hold power 60 secs, remove battery, external monitor, several function keys). A couple of times he found tapping f11 during startup enabled him to use laptop, but that way has since failed to work.

Any other suggestions would be much appreciated.

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Answer Match 68.88%

I have a Dell Inspiron E1505, Windows Xp home edition
I got attacked by malware and virsus 2 days ago...and i had a fake antivirus program and stuff.
I killed the fake antivirus program using Malwarebytes Anti-malware and another malware removing program. I was going to use my AVG but, the components were not working.
The next day, the laptop would lock up randomly(usaly 5 min. into startup) and would make a beep sound.
I was installing Avast antivirus and i got a blue screen and it kept restarting my computer and would not let me in.
Now, I have a black screen right after startup and i cant do anything!
Please help me. Thank you

A:Solved: Dell laptop wont startup-black screen!

16 more replies
Answer Match 68.88%

So I know this isnt a big problem, but my parents got new laptops and I figured id hook em up with windows 10 since I have loved it. Well they have had nothing but problems blah blah blah, they just dont like change. One actual problem my father is having though is when he starts up his laptop.

Normally on his laptop it shows the hp symbol, than immediately the Win 10 lock screen that you click and than sign in. Since upgrading to Win 10 the laptop shows the HP Symbol, than sits at a black screen for 15 or more seconds until the mouse shows up, and than the lock screen.

He using an HP Envy 17 so its a decent laptop, pretty brand new only a couple months old, with Win 8 it used to be instant lock screen from the HP logo. Already went into the power settings to make sure the quick startup option was enabled and I upgraded the video card to the latest build. Any clue on how to fix this?

A:After win 10 upgrade, laptop sits at black screen upon startup for 15+ seconds

By "upgraded the video card to the latest build" do you really mean you updated the video driver to a Windows 10 driver? Did you also upgrade the chipset driver as well?

2 more replies
Answer Match 68.46%

Hopefully i posted in the right area.....

I've got a Lenovo ThinkPad laptop that won't get past the blue screen of death.

If i choose to start up on last know good config this is the blue screen i get:

If i choose to start up in safe mode i get this screen first:

Then it goes to this screen:

Sorry if its so doesn't stay there long very long before it restarts.

I have a Ultimate Boot CD and have tried everything on it....but still no luck

Any Ideas?

Thank you

A:Laptop won't startup past blue screen...

16 more replies
Answer Match 68.04%

I bought a second hand old toshiba satellite l300 laptop from a garage sale because i was planning to use it for downloading it was a vista home premium so i updated it to windows 7 ultimate the problem is when i open it after upgrading (after few minutes) it freezes to white, blue or black screen. I rebooted it several times the same result happens.

I tried using it own safe mode but I don't experience the same problem, i just want to know what could be the possible reason for this to occur.

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Answer Match 68.04%

I have had the Dell Inspiron 2200 laptop for 3 and a half years now and it has developed some serious problems. On start up it takes to a white screen and asks for my hard disk password. I have had it since new and never entered a password and have also acquired the master password from dell and still it will not accept the password. In order to get anywhere I have to press enter three times to get to a black screen with ?F1 to reboot, F2 to setup". Pressing F1 results in a beep then the same line comes up again. I then press F2 to get to the blue screen where all I can do to get past it is to go to maintenance then load defaults then after pressing save and exit it reboots again. Sometimes it will then load the normal windows screen but mostly it takes me back to the start again at the white password screen.

Also whenever I try to download anything or open the disk drive a killer blue screen appears with the message " KERNAL_STACK_INPAGE_ERROR" and "STOP: 0x00000077 (0xc0000185 0xc0000185 0x00000000 0x06bf3000)"

I would really appreciate anyone?s help on how to correct this problem or if I need to replace any parts or the whole laptop as at the moment it is my only computer and I am struggling without it functioning properly.

Thank you for your help, Dan

Dell inspiron 2200
XP professional
service pack 2
version 2002
intel celeron m
1.40 ghz 504 mb ram

A:Help with Dell laptop blue screen and startup problems

You can try the steps there.

1 more replies
Answer Match 68.04%

My HP DV2500 series laptop (2.5 years old) is now giving me blue screen on startup. It is showing a memory bump and the display is showing around 8 snapshots of the loading screen, I used my recovery CD (provided by HP) and recovered couple of times, but once the recovery is done, after couple of days i am getting the same issue. MiniDump file and screen shot of the wrong display attached. Help appreciated.
Thanks in advance.

A:HP DV2500 laptop with Vista, blue screen on startup

According to your dump file your issue is with the Nvidia driver nvlddmkn.sys.

1. Download Driver Cleaner Pro or Driver Sweeper (both have free versions; make sure the version will work with your OS) to your desktop screen and install.

2. Download the latest diver(s) for your video card but don't install them.

3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Cleaner Pro or Driver Sweeper but ONLY for the video card drivers. I had someone use it on their chipset drivers! If it doesn't find any video card drivers that is quite okay.

4. Reboot and install new video card drivers.

1 more replies
Answer Match 66.36%

Hello Experts…

My laptop is completely crashed and I am soooo looking forward to your help and support.

Windows continually reboots after showing a blue screen at Startup. It happens very quickly and I cannot even see what is the message on the blue screen.

All as well when suddenly I got a lot of malware popups when I tried to open internet explorer.
Next thing, my system crashed with a blue screen and not would not start-up in normal mode at all…. Not even using the last known good configuration.
The only way system would start is in safe mode.
So I started in safe mode a few times with networking and tried to fix but nothing… it still has problems.

If I even try to open in safe mode with networking after searching on something like fix blue screen error or online support / virus scan… on clicking the link there is some malware that overrides and open and advertisement page every time….

I had SUPERAntiSpyWare Free edition… but when I start and try to update the virus definitions… I get a message that a firewall or setting is blocking the access for SUPERAntiVirus to the internet.

I did run HijackThis and I tried to fix some of the registry problems myself --- ones it thought were causing this problem. Nothing got fixed and in hindsight I think I should have just got some help here. Nonetheless it did run… but I got an error that registry updated is not allowed by the Administrator.

I also ran chkdsk and nothing happened. It ran succe... Read more

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Answer Match 66.36%

Okay, So I have been busy trying to get my old laptop started up again. 
When I start it up, it does the usual stuff, it shows the logo. But then a blue screen flashes before my eyes. And it restarts again.
Now, I have gone through multiple things to try and fix the problem, but I just can't seem to resolve it. 
I have tried safe mode but the same thing occurs. [blue screen]
Then I tried to start up the laptop with the f8 option called "start up using settings from last succesful startup" (Roughly translated out of Dutch)
but this also failed and the same thing happens. Then I tried to go to the "recover your computer" option, of which I still remember that from there you can set back your laptop or pc to the factory settings, something that I wouldn't mind because I just want the laptop to start. I don't care if I can recover the files that used to be on it. This also fails, but this one is a bit strange, because when I select the "recover your computer" option it goes to a normal windows screen, no text shows up or anything. Just my cursor and a nice shiny loading background screen of windows. It feels like I have tried everything and I've looked at other posts on the site but I just can't seem to fix it, mostly because I cannot set the laptop back to factory settings, because of the shiny blue loading screen without text, which is all I want.
I figured out how read the blue screen that flashes up (not the shiny loading screen) so here it i... Read more

A:Laptop shows startup logo then blue screen flashes up and restarts.

What is the make and model of this laptop?
It sounds like you have been able to boot into the Advanced Boot Options.  If you still can move the pointer to Repair your computer, then press Enter.

28 more replies
Answer Match 65.94%

Hiya-Hello. (Osu, I feel bad, two topics on BC right off the bat. Too many computer problems. Sorry for the somewhat spamming.)

I'm in the process of trying to repair my good friend's laptop.
EDITED: It's a Compaq: Windows XP Media Center Edition 2005,HP, Presario V600.

Here is the problem: The laptop starts up and shows the main "Compaq" screen. With the press Esc for setup, and so forth.
If you try to run Windows normally, you get a lovely blue-screen of death.
Safe mode is the same.
And last know good configuration, also gives a blue screen.

Here is another issue. I do not even have a second to read the error message when the laptop will restart.
I want to know if I can find a way to view the message without tweaking the Control Panel (I can not reach it.)
And, if this is a driver or hardware issue, that can, or can not be fixed.

Anyway, thank you for checking out my topic, and for any assistance you can provide me with. : )

A:Blue screen on startup in all modes, laptop restarts too fast to read the error

Use Disable automatic restart on system failure.

9 more replies
Answer Match 63.84%

Intel® Centrino® processor technology
• Intel® Core™ 2 Duo processor T5450
• 1.67 GHz , Level 2 cache 2 MB
• Intel® PRO/Wireless 3945ABG Network Connection
Genuine Windows Vista® Home Premium 32-bit

Every time I start up, when it reaches the desktop, I get a blue screen, and it has writing in white, and I can't read it because as soon as it appears, it restarts the computer, and it happens again

I shut down the computer, restarted it, took out the battery, let is cool, and still no diffrence

Could it be a virus? I don't think so, because when I open it in Safe Mode, I run SpyBot Search and Destroy, and it can't find any problem

This is my first post here, so please tell me If I'm missing anything

Thank you

A:Start up, blue screen, crash, restart, blue screen...

15 more replies
Answer Match 62.16%

I am not sure what's wrong, but I have uninstall nvidia drivers that gave me problems ie. 257.21, 196.21....etc. I am currently using 195.62. I am certain that it was a VGA driver problem, because it never happened again, till I decided to remove windows internet explorer and it did the black screen thing again. It restarts and instead of showing windows splash screen it shows a black screen. When I am at the black screen I can't do anything, I will have manually restart and when it boots up the second time it will load windows. It's ____ me off. I hope someone can help me here, and I appreciate it. Atm I am gonna reinstall IE 8 and let's hope for the best.

PS. I just bought this new HDD WDVELOCIRAPTOR 300GB. So it's brand new. Don't know what's going on.

A:Restart leads to black screen before windows 7 splash screen

Hmmm! Been having the same problem myself with 7 ultimate 64 bit. It only happens on a "restart". Cold boot works OK.
I just hit my reset button, get message to do startup repair or start windows normally.
Select the "normal" and all seems to work OK???????
I'd be interested if you can find a resolution to this issue. I gave up on it!!!

9 more replies
Answer Match 60.9%

Hi, i'm on windows 8.1 preview,

every time i turn my pc for the first time it gives me only a black screen with the cursor on it, and then when i turn it off and on again it boots normally, i reboot and turn off again and it works perfectly until the next day when i try to use it it gives me the black screen again, and i have to turn it off and on for it to work.

Very weird problem, does anyone know how could i fix it?

I'm new btw and i apologize if it's the wrong section

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Answer Match 60.9%

Using XP, I did restart because "my computer" icon displayed ("not responding"). Black screen displayed for about 3 minutes, went to desktop for about five and then back to black. Thank you for your help.

A:Black screen after restart

can you try and boot into safe mode
tap F8 as it boots
from the menu
choose safe mode

2 more replies
Answer Match 60.9%


im trying to install new windows and its good when i turn pc on, but when i restart pc i get some characters and its messy.... and sometimes its black i cant see nothing...

thats start to happening month ago... i have vga onboard connector and i have video card....

can you help, because i have to sell this tommorow and i have to install windows

A:When i restart my PC screen goes black!

Peruse these links...

Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

[SOLVED] Windows 7 Loads to a black screen. Whats the - Microsoft Answers

9 more replies
Answer Match 60.9%

I don't know if this belongs in the vista catagory but anyways, just wondering if anyone would know the answere to my little problem.

A few days ago, I went to log into a game on my computer, mid way through loading the game the computer froze, didn't think much of it at first cause computer do freeze at times. but once I tried to reboot my computer it went through the BIOS, went to the black screen with the loading bar and the Microsoft Corporation under it once that finished It went to a black screen with no mouse, no words no blinking line just a black screen with some light to it unlike the dull black when power is off.

I was able to go into safemode from BIOS by using F8, and from there I went into msdos prompt and used the sfc.exe command it didn't fix the problem. So Then I Uninstalled my nvidia driver, I tried updating first but it was already up to date. I restarted my computer and everything came up fine by using the starting VGA Driver, But Everytime I try to put my nvidia driver back it does the black screen again.

So my question here is, is there a conflict going on between my Driver and a Vista program, or if my Driver is just shot and doesn't want to work.

I've also tried the System recovery, System Restore, even reformated.

Any Information would be nice.

A:Black screen, then restart

I have had problems with nvidia and vista.My i.e.kept crashing and eventualy got a generic driver for nvidia from microsoft.I yesterday tried nvidia again as it was available in a windows update.But it caused problems again so I did a system restore to get the generic driver back.

5 more replies
Answer Match 60.9%

I'm running pro n x64 
It black screened I  did startup repair,refresh, restore, issue came back again
I reinstalled using UEFI issue came back again

A:Black Screen upon restart 8.1

Have you installed any new hardware? RAM, CPU, etc?
if so do you have a mem ok button on your motherboard?
if not, are you able to boot up in bios with any advanced settings? if so check to see if any SATA settings have been disabled
this can prevent your hard drive from booting.

3 more replies
Answer Match 60.48%

Upon booting my computer, I'm presented with the option to go into startup repair, or start normally. If I start normally, it loads the logo, but before it gets to the login screen, it crashes to the boot screen. If I select the startup repair option, it shows a loading bar, which completes, but then the screen just goes completely black, no cursor.

I tried to use the disk system repair that Microsoft recommended, but it just shows a blue screen (not a bsod), and just the spinning load cursor. I'm currently writing this from Ubuntu running on livecd from the same computer, running at native resolution (in case it was an issue with the graphics card).

My specs are:
Packard Bell iPower X3.0
Intel? Core? i7 CPU 860 @ 2.80GHz ? 8
ATI Radeon 5570
2x 500GB HDD

A:Crash to bootscreen on startup, startup repair black screen

See if disconnecting the hard disk allows you to boot from the repair disc off your CD/DVD drive. Avoid Static Damage to Your PC when removing the hard disk connection. Also, before removing the hard disk connection, make sure the power is drained from the system by turning off the computer, unplugging it from the wall/surge protector, and holding down the power button for 30 seconds to close the circuit and allow power to dissipate from components.

1 more replies
Answer Match 60.06%

Just purchased 2 new (refurb) PC's for my wife and I. It's all I could find with Windows 7 still available.
They are both HP Pavilion p7-1233w 64 bit Desktops running Win 7 Home Premium SP1.

During Windows setup of PC #1, it asked for a restart. When the PC powered back up, it had a black screen from the start (before the Post screen). I power cycled it several times with no luck. Even switched monitors and video cables. The next morning it started normally with perfect video. I assumed the Refurb PC had a problem and set it aside for return.

Been setting up PC #2 for a few days now with lots of restarts. All was well, until I did a restart just now. There was the identical problem. Power cycled the unit twice, and still had the black screen.

Then I unplugged the PC, and pressed the power button to discharge the capacitors (fans ran for a few seconds). When I returned power and started the PC again, it functioned normally. I've done 10 quick restarts since to try and replicate the problem, but it only happened that once.

I love these PC's, and I love Win 7, so I hate to give them up. But I don't want the video freezing up on me every time I do a restart. I assume now, that PC #1 is not necessarily defective.

Since this is occurring before the post screen, I wasn't sure if it could be windows related.

Has anyone run across this? If so, and suggested solution?

Thanks very much... (sorry for the long post)

A:Black Screen BEFORE Post Screen on Restart

That does sound quite strange that they both do it
The answer to your question is no, windows has nothing to do with post, power on self test as the name suggests is controlled by the bios and is the motherboard checking hardware etc when the post is complete the bios will start the boot sequence as set in the bios ie 1st boot device then 2nd device then 3rd if necessary until an OS or bootable device is found, I can think of no reason for a machine to not post other than the wrong display output being selected if the machine has more than one ie on board gfx and gfx card installed or multiple display ports present or finally an overheated gfx card that has shut itself of until cooled but having said that if it works it works so I would see how it goes

You can check bios settings for gfx outputs and I would monitor temps as well don't really know what else to suggest

6 more replies
Answer Match 60.06%

So the problem starts with the possibly related issue of my speakers dying. The loss of sound caused me to restart my computer. The computer, however, gets stuck on "Windows is Shutting Down" forcing me to press the button and turn it off and back on again. I immediately get the typical "windows not starting successfully". I get the options of:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Last Known Good configuration (your most recent settings that worked)

Start Windows Normally

None of the Safe Modes work. I will let it scroll until it stops, and then hit escape, where it will just stay at the current screen, leaving me to look at the letters/file names.

Both Last Known Good Configuration and Start Windows Normally have the same result as each other. They will go through the Windows XP load screen and then go to a black screen. My phone which is plugged into the computer will start to charge. (This also happens after I hit escape in safe mode.) Yet, all I get is a black screen. Note, the first time that I got the error message yesterday, Starting Windows Normally worked fine, and I got my sound back, which died again about an hour later, causing me to manually restart and not be able to get back into my computer. I have not installed any new hardware recently.
My computer is a Dell Dimension 4700 Desktop that I got about 3 and a half years ago. I have had a hard drive replacement about one and a half to two years ago since my ori... Read more

A:Solved: Restart = Black Screen

7 more replies
Answer Match 60.06%

Have Windows xp on a HP Pavilion. While not a big deal I have a nuisance that if I go through a Restart everything goes fine but then the screen goes black and the system won't reboot. I have to turn off and then turn on.

I think I fixed once before by modifying something perhaps in Display or even could have been in Registry.............can't recall.


A:Solved: Black screen on Restart

maybe this was too much of a challenge?

1 more replies
Answer Match 60.06%

Hi all,

My computer's been acting really funny lately, and I was hoping someone might be able to help me out since I have no idea what's going on.

Recently, whenever I play a game, any game, after a bit the screen will go black and the computer restarts on its own for no apparent reason.

The computer I use is an AMD Athlon 1.5ghz, 512 MB RAM, and Radeon 9600 pro. I have the latest drivers installed. I've also ran a virus check using avast, used adaware to scan for spyware and adware, and defragmented my harddrive.

It started acting funny only recently. I know there might be a conflict somewhere but I can't figure out what the heck is causing it to do that. Here is my hijackthis log to give you an idea of what's running:

Logfile of HijackThis v1.98.0
Scan saved at 9:37:49 PM, on 8/20/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Pro... Read more

A:Black screen and restart during game

Usually these problems are cured by updating to the latest drivers for chipset\graphics inc; DirectX, also there are very few games get released without needing a patch almost immediately to fix that kind of problem and I have to say its normally ATI drivers are worst for it (no I'm not a Nvidia devotee I run systems with each in, just pointing out a fact) the VPU recovery thingy I find causes more problems than it cures, but they promise the driver that's out in a couple of weeks will cure all problems forever, well it is 60Mb in size and requires .NET to be installed to run, just another 28Mb, hope the majority of ATI owners are on broadband!

The latest Catalyst was released 2 days ago, try it if you hav'n't already.

Are there some games more prone than others, trying to find out if OpenGL is the problem or D3D, ATI have a poor record with GL for some reason.

2 more replies
Answer Match 60.06%

Recently my computer has been freezing at certain times. I've come to think it must be a problem either with my hardware or my windows, but I thought it would be best to get more expert info instead of diving head first into the problem.
The main problem that occurs is the random freezing. My computer will suddenly freeze, and I would have to manually restart it in order for it to work again. I have noticed that the frequency of the freezes start to decrease after a few manual restarts, via power button, but it can still tend to freeze later during use. Sometimes, the screen will freeze and after a few seconds will be followed by a grayish/black screen, and then a restart.
At certain times when I recover from a restart, Windows will provide an error report:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: 8E4DC000
BCP2: 00000001
BCP3: 91C8ED92
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

Any help in diagnosing the problem and fixing it will be appreciated!

A:Freeze, Black Screen, Restart

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

18 more replies
Answer Match 60.06%

Hi I'm new to the forum I am writing this post because I need your help
Today, restarted the computer while playing this game after 12H of the minidump file: - 121811-12667-01.rar
Frames tested memtest86 + positive.Test framework for Windows memory diagnostic system also positive
Bios latest uploaded.
Latest drivers for your graphics card loaded.
DirectX 11.0 uploaded.
Cooling fan and large did not help that the computer is restarted, ie air direct to your computer
Graphics card tested two times by the computer.
Power was edited 2 times in another, and it gave nothing.
The processor that changed to a weak but AMD3 and tested it gave nothing.
Temperatures in order.
HD Tune:
Scan: ImageShack? - Online Photo and Video Hosting
Error Scan:

Any ideas? Also wants to try the system again without installing drivers or would turn off the computer but I do not know if this will help?

A:BSOD Black screen and restart; /


Follow these steps and upload here the crash\bsod files.

6 more replies
Answer Match 60.06%

Hi guys,

First time on this forum so sorry if its posted in the wrong location.

I updated my CPU, Mobo and RAM about month / month half ago now, all has been working fine up until last week.

I come home from work, turned on my PC, and it gets stuck in a restart loop. My monitor is ON and it makes a weird noise when starting, it does this for about 5-10 seconds then restarts again, and again and again.

I did do a little overclocking when I bought the components but the temperature was around 35-45 and I thought this was fine? But that was almost a month ago.

Also, I left it in the restart loop for about 10 minutes yesterday and it finally booted and let me logged in, I left it for about 30 minutes and tried searching for a solution, but was unsuccessful and it finally crashed again without an error message.

I hope this is OK, thanks Aaron.

A:Black screen and restart loop

Hi Aaronn

My name is Vishal and i work for the Social Media and Community Team at dell. May ia know which operating system system do you have on this system. Also the kind of system behaviour you have mentioned is generally related to hardware the most common could be overheating, a bad processor, bad motherboard, bad RAM. The next time your system restarts, and you get the menu and the prompt to continue booting normally, see if there is an option that says "Disable Automatic Restart On System Failure", or something similar. If you boot with this option, then the next time your system "resets", you should see a Blue Screen Of Death (BSOD). The BSOD will provide a particular "STOP" Error code, which will help us identifying the problem better.

Dell-Vishal S
Social Media Responder

19 more replies
Answer Match 60.06%

Hi to all EightForums.
today I installed Windows 8 64bits Pro with mediacenter. my problem is very familiar, black screen appears. but its appears only when I restart the computer. and in one thing I m in luck that in black screen if I simply press the power button (which I set to shut down) computer going to shut down and on pressing again its start normally and desktop appears only in 5 seconds. (takes just 5 second after the dell logo, and this is the charming thing I like on win 8). I seen many articles and threads that out of date video driver causing this. but win 8 install my laptop all drivers by it own. but as a precaution, I download again win 8 64bits driver from site. and again I m in luck that dell also have the win 8 64bits drivers for this laptop. but when I install this driver windows says newer driver already install.
any suggestion would be very appreciated.

A:Black Screen appears only on Restart.

You need to update your system BIOS.
Computer Boots to a Black Screen After Windows 8 Upgrade | Dell Asia Pacific

4 more replies
Answer Match 60.06%

Setup (win7 ultimate 64bit) went fine until its first restart, then it took 10 minutes or so from bios to black screen to login.

After login, everything is fine and smooth. Installed latest nvidia driver for 8800gt win7 64bit, installed antivirus and spybot s&d. restarted.

Again with the 10-minute-black screen. I can't have this.

I have winxp 32bit on the same hard drive but different partition.

I use two monitors but tried using just one and still have the same problem.

I have updated my bios (gigabyte motherboard), still have the same problem.

What is causing this problem? I'm not willing to upgrade/downgrade/change video card, motherboard, cpu or hard drives. Does not make any sense. I only want to try win7 since it's "faster" but I'm perfectly content with winxp sp3. Why is winxp not having this problem? geez.

Can anyone help or should I just give up on win7?


A:black screen after first setup restart

Check Diagnostics>Performance log to see what is causing delay: Control Panel\All Control Panel Items\Performance Information and Tools\Advanced Tools

System restore to before this started, then add those apps/driver listed back in one at a time with restore point and time to check performance after each.

Likely Video driver. Windows 7 installer/Updates should have the latest WHQL since MS paid bill to develop them, try any beta or Vista, then try Vista driver in Vista compatibility mode.

Could be AV. Suggest Avast free home for lightest weight least intrusive.

Only use the basic Spybot scan function, not realtime, internet or tea-timer. Restore to before install to reinstall if so.

9 more replies
Answer Match 60.06%

I don't have the problem when I first start it.

I ran my anti-virus and anti-spyware.

I did an sfc /scannow with the vista CD and the driver CD.

I still have the problem.


Thanks in advance.

A:I get a black screen, when I restart my computer

16 more replies
Answer Match 60.06%


My laptop seems to have a hardware issue, but I can't figure out what's going on.

A book fell smack on top of my laptop, and ever since the following happens. After a minute or 2 after starting, it will return a black screen and restart. This happens with two different internal harddrives that I swapped out, as well as with a recovery disk. One of the drives is a little faster in starting up than the other, and the system will actually boot. With the other drive, the system won't even get to booting up completely. I can't get into safe mode. I managed to start up completely once, and shut down successfully, but that didn't solve the problem.

So it doesn't seem to be a drive or software issue. What could be wrong here?

HP Pavilion DV6000 with Windows Vista home edition.



A:Black screen and continuous restart with any HD

The CPU heatsink being partially knocked off is the first thing that springs to mind. After that, any one of a number of loose connections or dislocated hardware, up to and including a cracked motherboard, but I think motherboard is probably a worst case scenario. Does the LCD panel continue to work during the reboots..? Because I'm sort of curious as to how you missed that with the book.

12 more replies
Answer Match 60.06%

* XP Home edition
* infected with Internet Security 2010 (possibly other malware)
* ComboFun run, said found root-kit, and proceeded to restart (warning against interruption)
* upon restarting, after the Windows logo, the PC entered a black-screen state with the CPU fan on high, and apparently froze that way.
* Force-shutdown, restart, choice on list yields other than black-screen state with the CPU fan on high.
....the REAL problem here is a password-protected Documents and Settings user-account which is now inaccessible. (The password is known, but I don't know the procedure to open the folder when the hard drive is attached as a slave in another machine--help mucho appreciated.)

A:Black-screen after ComboFix restart

Hi, did combofix ask you to note down rootkit file names? If so, please post them.For everyone who is reading this:Please note: ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for unsupervised use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Restart your computer Before Windows loads, you will be prompted to choose which Operating System to start Use the up and down arrow key to select Microsoft Windows Recovery Console You must enter which Windows installation to log onto. Type 1 and press enter. At the C:\Windows prompt, type the following bolded text, and press Enter after each line:

set allowallpaths = true Note, if this gives you an error message, just continue with the next line.

dir c:\qoobox

Please list all content that comes up after this command.
At the next prompt type the following bolded text, and press Enter:

exitYour computer will now restart.

3 more replies
Answer Match 60.06%

Hi... my PC hangs up and i restarted and i get a black after the monitors displags thr brand logo... dvi and No signal

Tried solution:
Clear CMOS
removed CMOS batterry
Reseated all hardware including video card,ram sticks and hard drive along with SATA
done a bunch of resets
Clean VideoCard,Heatsinker and Ram sticks
trjed exchanging ram stick placjng

Any help pls? im sorry if i posted in the wrong section

A:Pc Freezes and screen goes black after restart

Is this a recently built system ???

If so reseat the CPU and make sure the thermal paste is properly spread and the fans are properly installed

1 more replies
Answer Match 60.06%

I've been trying to help my grandma fix her computer... unfortunately my grandpa took admin rights to the computer and blocked me out of it, but I figured I'd look to see if anyone on here knew how to fix the issues.

so far its been restarting on its own... perhaps because of updates or other. we cant find out right now because the last time it restarted, it returned with the black windows 7 background and nothing else.
task manager comes up but crashes if you try to do anything with it.
I tried restarting the computer, and it gets as far as the login. after that, the loading screen takes forever and it goes to a black screen (only mouse is visible) task manager is still available but again, it crashes if you try to run anything.

I was told that Windows 7 was reinstalled recently. I also was told there are battery issues with this computer....idk if thats true or not but a new battery is on its way.
A virus might be the cause... but even after the reinstall, it doesnt make any sense.... unless it got infected again.
maybe the computer gets corrupted when it restarts and updates and that why I have issues now? I dont know....

any help?

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Answer Match 60.06%

so every time i boot the computer i get that good ol' blue screen of death right where windows should open to my desktop.. instead it says "welcome" with the light blue background.. the screen goes black and then comes back with the blue screen.. the message on the screen says:
stop: 0x0000007a (0xe16dac70, 0xc0000185, 0xbf985c66, 0x20e18860)
win32k.sys - address bf985c66 base at bf800000, datestamp 41107f7a
beginning dump of physical memory dumping physical memory to disk: and counts up to 100 then the computer restarts.

i was able to get into safe mode to try a system restore but when the computer restarted it never finished the install (it actually gave me the confirmation that the restore was successful while i was doing a repair install later on)
i have tried going through the windows install disc repair utility and doing a chkdsk /p and a chkdsk /r upon doing /r it froze at 53 percent and did not move (i left it for a good 4 hours the first time before restarting it.. and then over night the second time.. and both times it never passed 53 percent.

after this i tried doing a repair installation of windows.. it completed the installation fine and then restarted the computer and tried to load windows (it got to the black screen windows logo "please wait screen" and then went to black and froze) i restarted the computer and it looked like all was well but upon getting to the light blue welcome screen it blinked and went to the blue screen a... Read more

A:windows blue screen and restart after light blue "welcome" screen

See if these links help.

1 more replies
Answer Match 60.06%

I have been struggling with an intermittent problem for many months, and it is getting worse. I am running windows vista on a toshiba satellite laptop.

My screen will go dark (not quite as black as when the computer is off) when I am using it, and although the computer is still working, I cannot see the screen. Then, on startup, I can occasionally see flashes of the startup logo, which is enough to let me know it is loading. My cursor quits working as well.

After I run spybot in safe mode, and run it again at startup, it works for some time. (This last time was 2 days). So I believe I have a nasty virus. I run Norton 360 all the time, spybot rather frequently, and malaware bytes about once a month.

I am able to get it in safe mode by hitting the down arrow once, and hitting enter.

It is very frustrating. I don't think it is the video card, as it is repaired after spybot use.

Any suggestions?

A:Startup screen flickers to black, then all black screen

That is weird situation I'd say. I am unsure what actually is the issue here, perhaps one way of finding what may be happening is having a look at your Event Viewer Logs. You can find Event Viewer, in Control Panel, Administrative Tools.

Also please follow these 8-steps, and post your logs at Malware and Virus Removal Forum for analysis. Regards

1 more replies
Answer Match 59.64%

A few times now I have been in internet explorer and then the screen with go back and forth from black screen back to internet screen and back and forth between the 2 for a few minutes and then will hit me with a blue screen with a bunch of writing on it and then will restart. It seems to run fine after the computer restarts itself but this has happened a few times now!

A:Screen flips back and forth from black screen to normal then blue screen

Can you provide a few details [remember we can't see or touch your system] about the hardware and software?

3 more replies
Answer Match 59.64%

Hi, this is my first post here.
Thanks in advance to anyone checking this thread out or offering help. I really appreciate it.
Recently, specifically since 3 days ago I have been experiencing sudden monitor blackouts when playing a video game. Shortly after the black screen, the computer restarts itself. This occurs without warning of any sort.
The game is nothing the computer can't handle, and I even had all the settings down to lowest for extra measure.
Path of Exile, in case anyone is curious.
So the blackout-restart thing occured a few more times before I decided to do a system recovery.
I used Dell Backup and Recovery Manager to restore it to the way it was 3 years ago (by accident). 
That was when it was first unboxed and installed with W7. That means I currently have 90% free space.
Even then the black screen restart thing still happened. The problem still wasn't fixed. The only bright side is that my computer runs faster now.
So far it only occured when I was playing that game, but I feel that will change soon. So I came here for help.
Here is the error message followed by details to the problem:

Windows has recovered from an unexpected shutdown.
Problem details:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.
  Locale ID: 17417
Additional information about the problem:
  BCCode: 116
  BCP1:... Read more

A:Black screen Error, sudden restart

If the shutdowns only happen when you are playing that game I suspect that there might be a heat problem. The system shuts itself off without warning or error message in those cases.
Make sure that your OS, programs, drivers and security program are up to date. See if any other activity, other than playing a game, will shut the system down.

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Answer Match 59.64%

I started having trouble and posted the minidump in another forum to see if they could help me. I will only reference it here so there would't be any repetitions of tests that I have already done there.
The last update was after I did a full reinstall of Win10 (not an upgrade from 8.1 like last time) on an SSD drive and it was working fine. [/size]
Suddenly, as I was downloading a game, it started working REALLY slowly, the screen turned black and it restarted (so no BSOD that I can tell).[/size]
Anyone have any ideas?

Edit: Moved topic from Windows 10 to the more appropriate forum. ~ Animal

A:Windows 10 BSOD/Black Screen/Restart

Please run this report collecting tool so that we can provide a complete analysis:
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:

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Answer Match 59.64%

Hello, I have used malwarebytes (in safe mode) to successfully remove a computer riddled with the dreaded "windows security alert-pop-up and try to make you pay money to buy fake spy-ware removal-virus."I now keep it on peoples computers and run the update and scan periodically to keep the spy-ware at bay.Yesterday, I ran this software on a stable computer running xp and found a few (3) security objects, a log was created (which i paid no attention to) and a restart was performed.Upon restart I received the Dell Bios screen for a few seconds F2=Setup F12=Boot something and then a blank BLACK SCREEN with a blinking cursor!I powered down several times (12 or so) to the exact same result.I tried to get into the F2,F12 screen without luck as well. I finally popped in the Windows XP disc and was able to get the thing to load the windows startup.I chose to install (not repair at first,) agreed with F8 to the agreement and then chose to repair the copy of windows it had found.I made it all the way through the installation disc, entered in the key etc and then at restart.............BLACK SCREEN...blinking cursor! I am at a loss on how to proceed. If anyone knows what has happened hear please share some advice here. I need to get this thing fixed ASAP>Thank you for your help!

A:Black Screen After Malwarebytes Removal/Restart

Black screen, blinking typically indicative of a need to run the fixmbr command from the XP Recovery Console.Black Screen (fixmbr) -;en-us;314503 Louis

5 more replies
Answer Match 59.64%

My computer is messing up bad. I don't have the original CDs, and I can't afford a new OS. My project for class is due in three weeks, and if my computer gives out I'm sunk. Here's what's wrong.

Every time I restart my computer it doesn't want to boot back up. The minute it shuts down it stays that way. The screen just goes black. When I shut it down, or restart it I'm afraid every time could be my last reboot. One day it's not gonna come back. Situations arise, and restarting is inevitable. I don't get it. It hasn't been doing this before, but it has been doing it for a few weeks. Either when I shut it down, or if I restart, the screen just goes black. Also, if I try and play any games, or adjust the display or video card preferences or setting, it does the same thing. Screen goes black and I'm forced to shut it down, which results in another black screen. It eventually comes back. I just have to keep turning it off, and turning it back on, over and over. And it's getting harder and harder getting it to boot. What's the deal? When I try and play games it goes black, but I can still here the sound. Is it my hard drive, or my video card? Or is it some other issue I haven't considered?

A:Shut down and restart issues, please help! screen just goes black

7 more replies
Answer Match 59.64%

I have a Dell desktop computer with Vista installed. I bought it 2/2009. In July 2010, I went to get on the computer, and apparently it restarted for some reason but all I had was a black screen with a flashing cursor. I called Dell and they had me turn off the computer, unplug all external hardware plus the ether net cord. Then I unplugged the power cord from the back and pressed the power button for 10 seconds. Then I plugged the cord back in, powered it up, and it worked. The only problem is that every time it reboots, that is exactly what I have to do. Is there any way to fix this permanently???

A:After restart, black screen and flashing cursor...

holding the button down with no power is to discharge the energy on the main board and power supply, don't think it does anything else, is your system well grounded? if so then it could be a hardware problem, but Dell techs would know best

If you are brave and want to take a shot in the dark you could try a factory reset. On startup screen with the Dell logo , hold down Ctrl key, and at the same time tap F11 over and over. If you are quick then next screen will be a blue screen which will prompt you and ask if you wish to continue with factory reset. Click yes and continue ...

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Answer Match 59.64%

Hello,I run Dual Boot XP and Vista and had a restore point problem in Vista.Please read following topic: applying the change in the XP registry from time to time (NOT every time) when running XP and requesting a restart generates a black screen and systems reboots without showing the usual "Saving your settings" and "Shutting down" windows. Any recommendations?Thanks in advance.

A:Requesting Xp Restart = Black Screen And Reboot

I'd suggest that you revert back to the original registry setting and test to see if that's the cause (if it doesn't do it anymore, then it's likely that the registry edit is causing it).

Could you please post a link to the article where you found the registry edit?

In general, a black screen boot on XP usually involves either a corruption in the boot sector of your drive, a failing hard drive, or bad/corrupt video drivers. I'd suggest visiting the website of the manufacturer of your hard drive and downloading a diagnostic utility from there (usually free). I'd also suggest downloading the latest version of your video drivers, uninstalling the current ones (in both Add/Remove Programs and Device Manager), then rebooting and installing the new one's.

1 more replies
Answer Match 59.64%

The laptop I have is an ASUS g74, I purchased the copy of windows 8 from microsoft's site, upgrading from windows 7 pro. I opted to keep all my personal files/apps because the programs it warned me as being incompatible were random games and such.

I googled this problem, and it seemed fairly common months ago when windows 8 first came out on dell/HP laptops. It worked flawlessly when I first upgraded and booted up fine but once I restarted I couldn't see anything other than the screen occasionally flickering brighter and darker.

However, if I plug my laptop up to a TV with an HDMI cable I can see everything on the TV. It's just the laptop screen that is blank. I'm not sure where to go from here, thanks in advance for any help!

A:Upgraded to windows 8, got black screen after restart.

Originally Posted by Shade9623

The laptop I have is an ASUS g74, I purchased the copy of windows 8 from microsoft's site, upgrading from windows 7 pro. I opted to keep all my personal files/apps because the programs it warned me as being incompatible were random games and such.

It's just the laptop screen that is blank. I'm not sure where to go from here, thanks in advance for any help!

Maybe refresh rate needs changing if safe to do so


14 more replies
Answer Match 59.64%

Hello guys,

I really hope that you can help me. Unfortunately I can't even write this message on my Win7 notebook as every time I try to do so, it restarts. I managed to save the minidump out of the Windows folder for you to analyze. I would GREATLY appreciate any help.

I've tried formatting and fresh installation many times, no help. My notebook restarts constantly that it reaches a point I can no longer use it. I'm using a Packard Bell TJ75 running Win 7 Ultimate.

Please help me! Thank you!!!

A:Sudden black screen and restart (with Minidump)

Hi and Welcome to SF honeybee89


Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

As you can see, there are a lot of causes for this particular stop code 7F.

In looking through your drivers, I see that you have AVG anti virus installed. AVG is known to cause BSOD, on some systems. I suggest that you uninstall it while trouble shooting using the uninstall tool > Info > Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, uninstall it also >Info > Tool. I recommend that you install MSE and make sure Windows Firewall is turned on.

Please remove Zone Alarm,
Run system files check:
SFC /SCANNOW Command - System File Checker

Also, please download third party called memtestx86, burn it to CD using ISO Recorder v3 and let it run for at least 7 passes. (Instruction by expert USASMA)

Let us know if you need further help



Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights rese... Read more

1 more replies
Answer Match 59.64%

I have spent many hours the past week trying (unsucessfully) to install Windows Vista. I have downloaded and installed all the most recent drivers and BIOS updates for all of my hardware. I have run the Vista Upgrade Advisor and it says that my system should be good to go and that there are no serious issues. The only item on the "Task List" is to download Vista drivers for a wireless networking adapter I have in the system to be installed after.

I have tried to do an upgrade from Windows XP and a Full Install of Vista with the same results. I start the install and everything goes smoothly (installer unpacking files and getting ready for installation) until right after the first reboot. The system restarts and tries to boot into Vista to finish the installation but after the first screen with the green progress bar my screen goes black and nothing happens after that.

I have tried leaving it running for over an hour in hopes that something was still going on. There doesn't seem to be any HD activity going on. So, I assume there is some sort of driver issue with my hardware of something causuing problems. I have tried to boot Vista into Safe Mode, but the load stops on the file "disks.sys" and basically freezes there.

I have tried to remove all unnecessary hardware from the system (Sound Card, Fire Wire card, Networking adapters) and then re-running the installer with no success. I have tried to install and old Video Card and re-run the installer but... Read more

A:Vista - Black Screen - First Restart/Reboot

16 more replies
Answer Match 59.64%

my pc screen turn black after restart/reboot.the only thing i can see is the white cursor (arrow).very bad for me.i try to repair with my windows xp cd without sucess.if i reformat i lost my work(pictures,music,etc...someone knows the mistake?some tips are welcome.thanks for the attention.

A:my pc screen turn black after restart/reboot....

10 more replies
Answer Match 59.64%

So I just finished building my new computer last week, and I have a strange problem where, every morning when I turn it on I get a black screen, keyboard and mouse don't light up but all the fans spin and the GPU LED lights up, so I turn it off and on again and everything works fine? is it a motherboard problem? or HDD?

A:new pc, turn on black screen, restart and everything's fine

would be nice if you posted some specs about this pc, like the power supply (brand name, model and wattage), motherboard, cpu, case, memory, hard drive(s) ....ect

9 more replies
Answer Match 59.64%

So i had to reinstall Windows 8 on my PC, and as usual i install Drivers and such first. Normally it worked, now after i restart the Computer to finish the Driver Updates, i get Black Screen after Windows 8 loading Screen. Can someone help?

A:AMD Driver Update. Black Screen after Restart.

If the harddrive is busy/active youll have to wait it out.

Sometimes theres allot to do and unfortunately its doing it while there is no display making you believe something's wrong.

If the harddrive is calm, and there is still no video, then you'll have to start the computer in safe mode.

Depending on your laptop this may be easy or difficult depending on how new your laptop is and the boot speed..

Get into safe mode and uninstall your video drivers, then reboot.

Safe mode is usually entered by repeatedly pressing F8 during boot, but on newer systems it moves too fast..

Others have has success wailing on the spacebar during boot causing windows to respond as if a boot error and gives you the diagnostics option and safemode.

3 more replies
Answer Match 59.64%

Very frustrating problem I'm having. I have a multi-monitor setup (not sure if this is the cause of this issue as I have multi monitors on my other machines).

Sometimes an application will freeze (hey, it happens) and I'll do a ctrl-alt-del, then hit task manager.

Then everything goes black.

I can see my mouse and can move it around, but that's it. I cant see anything else, and they keyboard seems to have no effect. In the end, I have to power down my machine from the power button.

I've tested this a few's not just task manager. It's ANYTHING (change password, switch user, etc). Just goes all black. Not pitch black, but the screens go completely dark but I can see and move my (white) mouse icon.

This sucks! Help!

A:Screen(s) go black (except mouse) - requires restart!

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

1 more replies
Answer Match 59.64%

hey guys, i'm having a nightmare with my pc. Kept getting an annoying dialogye bow popping up headed wscntfy.exe and it quoted 0x80000009 and something about not being able to read the memory. i searched for the error and discovered that it was infact a virus. I ran malwarebytes to try and eradicate the problem, it found 28 infections, all of which it was able to delete bar one which required the pc to be restarted. When i booted the pc all i get is a black screen, it comes up after the windows loading page. I can get to the safe mode options page but when i try to load safe mode i get the same black screen. Can somebody please help me as this is extremely annoying

A:my pc wont restart, just shows black screen

Are you running two video cards? If so this might be why this is happening in safe mode. Try changing to the onboard video card and see if that helps.

2 more replies
Answer Match 59.22%

My laptop just starting crashing tonight. I have attached picture of the blue screen. I tried a system restore but it crashed again right after. I have also attached the crash details that come up after it restarts. It's letting me stay on in safe mode. I tried downloading and running the TSG SysInfo but can't get it to work while I'm in safe mode.

Please help

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Answer Match 59.22%

My friend seems to have a problem with his XP system he just recieved a blue screen that comes up, does a memory dump test and tests other stuff, then as soon as the scan reaches 100% the system restarts. This just happened at the most random time, it happened almost everyday before his hard drive was reformatted too, it did it very frequently then to, he recently formatted his hard drive because of that problem, and even after the reformat it came up again today. any help would be greatly appreciated.

A:Blue screen and Restart

I would check two things right of the bat.

Run a Memory Tester.

Then find out what hard drive is in the computer, go to the manufacturers website and download their Diagnostic tools to see if the Hard Drive is bad. All the Major Manufacturers have one. (Maxtor, Seagate, WD, IBM, Hitatchi).

Over the years I have had two Maxtor drives crap out on me, which caused BSOD's.

3 more replies
Answer Match 59.22%

Help a blue screen comes up saying that it is dumping physical memory to disk because of hardware, but I suspect some sort of Spyware, I posted an earlier log which wasn't replied too. I urgently need my computer fixed as I have coursework due in for my exams, please Help, Quick
Anything will be appreciated. Thanks

Logfile of HijackThis v1.99.1
Scan saved at 19:27:17, on 10/28/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\Program Files\Ares\Ares.exe
C:\Program Files\blueyonder IST\bin\mpbtn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
... Read more

A:Blue Screen, Restart.

Please DO NOT create a new thread for the same issue.

DO NOT bump if it's been less than 24 hours.

Return to your thread:

1 more replies
Answer Match 59.22%

It started a few months ago, at random my computer will blue screen on me then restart. At first I thought it was over heating so I purchased a new case with more than enough cooing power, but alas it is still shutting down. I downloaded Speedfan to check temps and everything is fine. I updated my video card drivers as well as downloading the catalyst controller to check temps... good to go there also. Lastly I downloaded pass marks burn in full system stress test and everything checked fine. See, the odd thing about this problem is that it will blue screen even when there is zero demand on the comp like when I'm sleeping or in town. Well, anyways here is the error report.

My Rig:

ASRock X58 Extreme LGA 1366
Sapphire Radeon HD 5870 (Cypress XT) 1GB
Intel Core i7-920 Bloomfield 2.66GHz
OCZ Gold 6GB RAM 240 - pin DDR3 1600
Western digital Caviar Green 1.5T (Storage)
Western Digital Caviar Black 750GB (OS & Programs)
Cant remember what power supply I have and I do not feel it's necessary to pull the side of my case of to find out
Case: NZXT Phantom Full tower

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88004956817
BCP3: FFFFF8800A9C7900
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Thanks in advance for any help!!

A:Blue screen restart need help please!

Hi -

Bugcheck = 0x3b (0xc0000005,,,) = system service threw an exception; excp = 0xc0000005 = memory access violation

If software related, Driver Verifier can help flush out rogue driver.

Run Driver Verifier -

Provide full system info -

Regards. . .



7 more replies
Answer Match 59.22%

During a voice chat with my friend, my system goes to Blue screen and asking for restart about every 10mins. In that point restart only possible.I am using Windows XP. Can anyone help me

A:blue screen and asking to restart

What does the BSoD read?

If you are able to get into safe mode, you may be able to try a system restore to return to a point before the problems started happening.

3 more replies
Answer Match 59.22%

Computer has been on all day, as usual. Screensaver was running...I moved the mouse, popped open Chrome and all of a sudden I got a blue screen (couldnt read what it said, was only there for a second) and the computer restarted. Its restarted fine, everythings up and running normal...should I be checking anything? Possible overheat?

A:Blue screen/restart

Please post your minidump for analysis, you can find it in C:\windows\minidump.

What is the specs of this system? Have you had any such issues before?

1 more replies
Answer Match 59.22%

My computer gets a blue screen that says its dumping physical memory then restarts itself. This is really annoying please help

It's an HP 2000 notebook pc

A:Blue screen restart please help

Hi Cameo19 ;

Please follow below link for your issue.
Also check your windows IMPOTANT/OPTIONAL updates

How to Clean Up System Error Memory Dump Files in Windows Vista |

2 more replies
Answer Match 59.22%

I am running Windows 7 Ultimate 32 bit. I started having blue screen errors a couple of months ago so I installed a new HD on my computer. Still getting blue screen. This is the information I found about the unexpected shut down:


Shut down unexpectedly

‎1/‎6/‎2011 12:32 AM

Report sent

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Extra information about the problem
BCCode: 1000008e
BCP1: C0000005
BCP2: 828B4928
BCP3: AA434700
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Bucket ID: 0x8E_Ntfs!NtfsFilterCallbackAcquireForCreateSection+31
Server information: 0228e21d-0b2d-4423-881c-f820d7fa28fd

What should I do?

A:Blue screen and restart

8 more replies
Answer Match 59.22%

I am not completely helpless when it comes to computers. My laptop has been great for teh most part, had it for a year now. Yesterday I was just sitting and watching netflix and the computer went to a blue screen, said something about if it is the first time I have seen the message, etc, mentioned something about BIOS, but it went too fast to restart so I could not really read it very fast. When it restarted, the computer looked very similar to how it was when I first got it. The icons on the taskbar, back to default as was the desktop. I did system restore bc my mail program wanted me to set it up again as well as firefox lost all my add ons and bookmarks. That was successful, I suspect it is not a software problem since it just does not feel that way. Nothing is new, no new hardware, no new anything. Ran scans, nothing, cleaned up my hard drive a bit to get ready for a backup, etc. Then today same thing happened, but everything was still there when it came back up, no restore needed. I noticed the first time something on the bottom of the blue screen said something about dumping physical memory. Do not remember the second as I was searching for more info, specifics. I do not think it is overheating, the fan has easy access and is clean, does not feel overly hot. I have various experience with hardware replacement, etc, just not a ton of diagnostic experience. Any help would be great!

A:Blue screen, then restart, help!

7 more replies
Answer Match 59.22%

Here is the BlueScreen report:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 00000003
BCP2: 873C5D90
BCP3: 873C5EDC
BCP4: 82462710
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:

A:Blue Screen and Restart

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

10 more replies
Answer Match 59.22%

I have a PC that keeps blue screening on standard and safe mode. I dont know what the error code is as it is there for a fraction of a second. I would usually look at the event viewer to find the cause but I can't access that due to reboots all the time.

Could it be a virus?

Can someone tell me where the log files are kept on the HDD and what I can use to view them.

If I can't fix this I was going to read the drive on my other PC, extract the data files and reformat-reinstall.

Any help most appreciated.


More replies
Answer Match 59.22%

OK i got a problem when i log on to my computer and stay on it for a while then open a program the computer flashes blue for a sec then restarts sometimes when i just turn it on it does that. then when it loads up it says it recovered from a seriouse error.CaN any one tell me what could be wrong?
I got
Asrock Motherboard
AMD Anthlon Xp 2400+
2.02 GHZ
512 Ram but says 448
40 gb Hd

A:Blue Screen Restart

Start with the obvious stuff. Open it up, make sure all cables, expansion boards, and memory modules are firmly seated. While you're there, make sure that dust hasn't built up in the fans, I use canned air to blow them out.

Pick up one or both of these memory test, and run them for at least a couple of hours. You should NEVER see any errors, or you have a problem that has to be addressed.

Microsoft Memory Diagnostic


19 more replies
Answer Match 59.22%

This has been happening over the course of, I'd say, a few days. It's only happened three times, I think. I'm not doing anything when it happens, just normal use of internet.

My computer shuts off and I get a blue screen that says:

A problem has been detected and windows has been shut down to prevent damage to your computer.


If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, diasble or remove any newly installed software or hardware. Disable BIOs menu options such as caching or shadowing.

(Blah blah blah)

STOP 0x000000C2 (0x00000007, 0x00000CD4, 0x02060002, 0x854226E8)

I don't know how to do any of the stuff it recommended. I also haven't installed anything new in the past week.

I checked my event viewer and found this:

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c2 (0x00000007, 0x00000cd4, 0x02060002, 0x854226e8). A dump was saved in: C:\WINDOWS\Minidump\Mini091607-01.dmp.

For more information, see Help and Support Center at

Product: Windows Operating System
ID: 1001
Source: Save Dump
Version: 5.2
Message: The computer has r... Read more

A:Blue screen and restart, please help

Both bugchecks indicate that ZoneAlarm is the culprit (vsdatant.sys):

BugCheck C2, {7, cd4, 2060002, 854226e8}

Unable to load image vsdatant.sys, Win32 error 2

Probably caused by : vsdatant.sys ( vsdatant+44f21 )Click to expand...

3 more replies
Answer Match 59.22%

My laptop will blue screen whilst I'm using it and automatically restart. I have the feeling this is due to a virus as it got one which I cleared not long before it started doing this. Is there any way to solve this problem?

A:Blue screen and restart

HiWe Need to Diagnose Your BlueScreenWhen you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe ModeSelect "Disable Automatic Restart on System Failure", as shown here:

When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:

Please post me the error(s).

7 more replies
Answer Match 59.22%

For quite a while, my computer randomly blue screens, then restarts. I managed to get the error code by disabling restart which is as follows:

STOP: 0x00000016, 0x0000001c. 0x00000000, 0x804E1745)

It's extremely random.Sometimes I can go days without it happening, sometimes it's really consistant. I've tried scanning for viruses, optimizing, etc, but to no avail. Please help, thanks.

For reference:

A:Blue Screen, then Restart

6 more replies