Tech Problem Aggregator

XP Crash - complete turn off and fail to reboot

Q: XP Crash - complete turn off and fail to reboot

I've an ongoing problem which is now very annoying.
At any given time my PC will turn itself off. It's not a controlled shutdown, it's literally as if someone has pulled the power supply. There's no blue screen and I just can't work out what the problem is.
If you then try to turn the PC on after this failure it won't. The fans whir and the lights come on but there are no beeps on start up and nothing is displayed on my monitor.
I can then get the PC to work by removing the power cable completely, waiting 30 seconds and then attempting to turn back on.
Generally it seems to happen during my syncing of my mp3 player, whilst media player is converting to say WMA format. Or during a compression of a ZIP file. It appears to be through cpu intensive applications. It will also do it on occasions during a full virus scan (Mc Afee INternet Security)
I had major problems a few months back as the "failure" corrupted the boot segment of my drive - which fortunately I was able to recover.
The PC is often on most of the day but during light use or sitting idly by it seems to have no problems.
THere are so many options of what could be at fault - memory, power supply, cpu, bad driver. I don't know where to start.
Is there a way I can create a log of activity to try and see what's causing this? I'd like to start logging of anything useful, start a media sync and see what happens.
My system details are:
Pc: Built system. Mobo: Asrock 775Dual VSTA. PentiumD 2.8ghz CPU, 1gb corsair memory,
BIOS AmiP2.70
OS: Windows Xp SP2 5.1.2600
Browser: ie7
Graphics card: Nvidia GEFOrce 2 (I had a better one but it died a while ago and not got round to replacing - the crash still happened with the old card though!)

Any more info needed?
Where do I start??


A: XP Crash - complete turn off and fail to reboot

6 more replies
Answer Match 61.74%

I have a custom built PC, installed with Windows XP. Lately its been having trouble, but it is full blown rebellion as of last night. I think its probably a virus but I'm not that experienced with diagnosing.
`My web browser (FireFox) crashes when trying to view certain things; PDF files are the main crash point
`I have a 16 GB flash drive that I have to reformat it every time I use it, which doesn't fix the problem it just lets me transfer again until I have to format it again.
`I have two hard drives that make up c,d,e,f,i,j,and k drives. When I opened "My Computer" I,J,and K:/ were missing. I couldn't see or access them.
`Its been freezing up a lot; forcing me to reboot
`(most recent)Now when I try to reboot it will rapidly switch screens from the black scanning, log in, windows xp (with the blue bar filling up), and a blue error screen. The blue error screen says to reboot if its the first time i've seen this; then it gives steps to follow if i've seen it before.

I've tried to run it in safe mode and it hasn't worked.

Please if you have any ideas let me know. Is it possible to recover my saved files? I backed up my files awhile ago but it is saved on a drive that is missing (I,J,or K) If you need more info just ask. Thanks for your help

A:Windows XP Crash Issues - Hard Drive fail, start up fail

Hi there
So what I gather is that you now cannot start your computer up at all, due to this issue. I'm actually unsure of the problem, it sounds to me like a Virus has been at your computer. It can't really be a hardware issue I don't think... I mean it is possible that what could have been happening is that your computer (Desktop or Laptop?) is overheating and its been damaged because of that... But that wouldn't really make sense, and also having Custom Built a computer I'm sure you'd have been smart enough to install a thoroughly capable cooling system.
It sounds to me like your hard drive has been corrupted though, BSOD usually means a pretty big issue. Thats why I was thinking hardware problem to begin with, you don't often get it for Virus's.
A couple of things we need to know:
Do you have any sort of Anti-Virus installed? If so, which one? How frequently did it scan? Did you find any virus's?
Also, how far into the boot process does the computer get before it loops? Are you able to enter BIOS settings before Blue Screen comes up and it loops? What happens when it loops?
And do you have a startup / boot disk for your computer. You certainly should do.

4 more replies
Answer Match 59.64%

I am really stuck. My installation of Win 7 Ultimate has a problem. It will not install SP1, occasionally dies with the BSOD, sfc shows corrupt files that it cannot repair, start up repair from the repair disk cannot repair problems, and a repair install from the OEM disk terminates before it finishes. I have run virus scans (Vipre) and malware scans using the MS utility - the machine is clean. The problem had been an annoyance I couldn't solve until Saturday.

When I left on a business trip on the 2nd the PC was working fine. When I returned on the 7th the machine was running but the desktop was pixillated. I rebooted and it seemed fine. The next morning it wouldn't boot from my primary HD. None of the repair actions using the repair disk or the OEM disk worked. On boot I would get an error message that files were missing. I tried replacing the 'missing or corrupt' files from a good Win 7 installation on my laptop (same OS disk). No help - just a message other files were missing. I finally copied all the System 32 files and pasted them in. No joy.

My work around was to nuke a second HD and reinstall a earlier image - about a week earlier. The system is up and running, boots normally, but is not right. I cannot run a repair install from the OEM disk - it stalls about 1/3 of the way. The sfc still indicates there are corrupt files it cannot fix. MS System Update Readiness doesn't fix the problems. I'm running Sysinternals Process Monitor - it shows a number of 'Name not foun... Read more

A:Win 7 crash - SP1 fail - repair install fail

Last night I stumbled on to something that solved my inability to perform a repair reinstall of Win7 Ultimate. Keep in mind, my machine would not boot and that I had to restore my system from an image after none of the repair techniques would solve the problem. After restoring from the image I was able to boot up, but still could not perform a repair reinstall of Win7. Also, sfc still identified that there were corrupt files it could not repair.

I started to suspect something hardware related like mobo, RAM, or BIOS - not for any deep technical reason, just that nothing else seemed to work. I read something about 'bad RAM' or damaged RAM slots potentially causing problems. I pulled out 3 of the 4 1 GB Corsair CM2X1024-6400 sticks and ran a repair install.

The reinstall of Win7 Ultimate worked fine, no hitches. When I ran sfc after it indicated no problems. The automatic update downloaded a ton of MS files - all installed without a problem (I still haven't seen SP1 - and I not sure I'll try to install it yet, if it does show up.)

I'm going to reinstall the RAM one stick at a time and run memory diagnostics. I'd like to understand what happened. It's important for me to find out if it's a back stick, a bad socket, or something to do with mobo. Any suggestions or insights would be greatly appreciated.

One specific question: If I have to build a new computer - new mobo, cpu, and case - can I just rebuild the OS and apps from an image? The current computer is a Dell Inspir... Read more

1 more replies
Answer Match 57.96%

Hey all,
I'm having an issue with my ASUS F5GL laptop. If I try to launch a game like Counter-Strike: Source, Garry's Mod or Just Cause 2, not long after actually leaving the menu and beginning to play (anywhere between 2-5min), the whole laptop just silently crashes. I checked ALL the logs, and there is nothing in there, except something recorded at boot, saying the computer was not cleanly shutdown. When it does crash, a second before it crashes, a weird thin horizontal line appears in a random location on the screen, going all the way across the screen. This was happening under Windows Vista, but I just bought and did a clean install of Windows 7 Home Premium, and it's still happening. I have updated my drivers and it still happens. Laptop info is below (caution, large block of text)

System Information report written at: 04/21/11 15:41:47
[System Summary]

Item Value
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer ASUSTeK Computer Inc.
System Model F5GL
System Type X86-based PC
Processor Intel(R) Pentium(R) Dual CPU T3400 @ 2.16GHz, 2167 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 214, 16/03/2009
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C... Read more

A:Complete system crash (no BSOD or crash dump) when trying to launch most games.


You can try these to see what is going on with the overheating.

Core Temp

CPUID - System & hardware benchmark, monitoring, reporting

4 more replies
Answer Match 56.28%

Hey guys, im trying to do a complete reinstall of windows xp home with sp3 (which is what i have right now). However, when i put the disc in (with cd drive boot first priority) it simply boots up windows. Well ok sure i can still reinstall from there... blah blah go through all the steps and then i get to the "delete partition" part but i cant since the cd saved some crucial setup files onto the partition. So the only thing it will let me do is "reinstall" where it just kind of deletes some things but not everything. Oh and i don't have a floppy drive, which i think is one of the solutions (bootdisk or something :/). Thanks!

A:Complete reinstall fail

Go into the bios and set you CD to boot first.

5 more replies
Answer Match 55.86%

I've been directed here by Reid (from the HijackThis Help section.
"Hi debell,

These errors appear to be software related. My suggestion is for you to post in the Windows XP section of the forum, giving them all the detail and explanations you've given me, and let the experts there give you a hand with this."

Here are the 'event' logs. Plus some event that might shed some light on the problem.
A little while ago i had to power off. Upon restarting (after more than 2 hours) the display would 'disappear' while still in the boot-up process. I shut down with the 'power' button on the PC & restarted in Safe mode. That worked. But again a 're-start' from there would go through the whole process but before the 'windows is starting' screen the display disappeared. In fact the monitor seemed to be dis-connected from the source - it has power-supply and 'indicator showed interface with comp - then abruptly the connection itself was gone. Finally after few more tries with the same results, i Chose 'Enable VGA mode' from the startup options screen (where Safe Mode etc are offered as options) That worked. I saw your mail & replying accordingly.
Thanks very much.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 6/18/2006
Time: 11:33:21 PM
Computer: USER
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arg... Read more

A:crash, restart, fail, restart, mode, restart, fail..

I don't think those a really errors, only warnings. Windows is just telling you about all the things that can't be started in safe-mode. I'm 50% sure that if you boot into safe-mode on any computer you'll see a whole bunch of those warnings in the event viewer.

2 more replies
Answer Match 55.86%

When I download files > 10 MB the success seems to be hit and miss.  Sometimes the download is able to complete, others it fails.  When it fails it does not explicitly say that the download has failed, the average download speed just continues to go down and no new data comes in.  I have tried both Internet Explorer as well as Chrome and Firefox and experienced similar results with each.  How do I prevent my downloads from stopping?


A:Downloads fail to complete on Windows 7

Have you installed any network accelerators? If so please remove them.
If the issue still occurs, let’s disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:
1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.
Note: If prompted, please click Continue on the User Account Control (UAC) window. 2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray). 3. Click the "Startup" tab, click "Disable All" and click "OK".
Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
Please test this issue in the Clean Boot environment, if the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.Arthur Xie - MSFT

17 more replies
Answer Match 55.86%


Earlier today i was defragging my registry with CCcleaner and after the requested restart my os wouldn't boot. It showed a screen where i could choose between 'Startup repair' and 'Start windows normally'. I tried both: The startup repair couldn't fix the problem and when i tried to start up normally, it gave me a blue screen. After that i tried 'Windows Recovery'. After selecting a rollback point, i wasn't able to select a drive. The tickbox for the only drive (C was grey and i couldnt select it and thus couldnt complete the recovery. I do not have a windows recovery cd and i have no idea what i could do next. It is pretty important that i do not lose my files... Is there any one who could help me out?


A:Fail to complete Windows Restore

9 more replies
Answer Match 55.02%

Hi, Anyone managed to install windows 10 on their TC-603? It just fail with no error code, it just revert straight back to windows 8.1 after the last step (configuration). Any idea? Thanks

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Answer Match 55.02%

Hi, Anyone managed to install windows 10 on their TC-603? It just fail with no error code, it just revert straight back to windows 8.1 after the last step (configuration). Any idea? Thanks

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Answer Match 55.02%

About a week ago I got a popup from Norton Internet Security that said "We've detected an intrusion attempt from such and such IP address with the DeepThroat Trojan. This attack was blocked."

I didn't like the way that sounded so I did research on that trojan, but from what I read on the internet it didn't sound like I had it.

I ran scans with:
Norton Anti-Virus
Panda ActiveScan

And all came up clean.

Then some people said AVG was a good anti-virus, so I downloaded that, ran it, it came up clean, and then I deleted it because it slowed my computer down like crazy (constant 100% CPU usage, etc.)

Ever since then, I've been getting weird warnings and weird random program crashes.

I downloaded Firefox 3 the other day and it crashes a LOT. Some of the other programs I run have been randomly crashing, too (stock trading and charting programs).

I decided I was going to do a system restore to a month ago, but when I went into System Restore, ALL MY RESTORE POINTS WERE GONE!! I know I didn't delete them, so I'm wondering if some malware I picked up did.

I use Firefox for browsing 99.9% of the time so I usually feel safe surfing the web.

I'm using WinXP SP2.

edit - I forgot to mention that I came home from the gym the other day and when I got to my computer Firefox had crashed, all my other programs had crashed, and when I restarted Firefox, my computer rebooted. When it rebooted, there was a message from TeaTimer saying th... Read more

A:Browsers crash and stop working until reboot, random programs crash... trojan warning

You know what? Nevermind. It turns out a RAM chip I recently installed had gone bad.

I downloaded memtest86 and some other RAM checking program and burned the ISO files to a CD and booted my computer from them, and it failed a few tests.

I swapped out the RAM and I haven't had a problem since.

So feel free to lock this thread :D

2 more replies
Answer Match 54.6%


Is there I can find out a list of the programs that were open on my taskbar before my computer crashed? I tend to have lots of documents open (esp. text files I'm reading - i.e. not editing - for research purposes) and when my computer crashes or is forced to reboot, the only way I can guess which files I had previously open is by doing a Windows file search for files accessed in the past few days.

This doesn't always help - esp. as I hibernate my computer lots and files may be open and unchanged for several day.

Sometimes, when I'm about to crash, I quickly take a screen-dump of my taskbar or the task manager list of programs so I know which windows/files I had open... but isn't there a log of some sort somewhere containing information on which files were active at a particular time, just before a restart or system crash?

(I don't mean the program that caused the crash; I know I can find out about the crashing program from event viewer. I wanna know about all the OTHER program names I had open at the time. And I don't just want to know they were called 'notepad.exe', 'winword.exe' - I want to know the actual files opened up at the time of the crash. In short, I want the information I can get if I photograph the tabs on my taskbar just before a crash. We're talking about already-saved notepad files, photographs etc. that are open on my screen just before a restart.)

Any tips on whether Windows has this information somewhere? Are there any logs that... Read more

A:Post-crash/reboot, how can I find out what files I had open before the crash?

Hi esinohm and welcome to TSF !

Several MRU (most recently used) lists are stored in the registry, but you won't find a single list with all the programs that were opened at a given time.

This article discloses the location of the MRU lists for office documents :;en-us;826208

Latest opened and saved files will also appear in the recent document menu in the start menu. There's a setting that allows you to see recently opened documents in the start menu properties : right-click the start menu => properties => customize next to start menu => advanced.

Have you tried investigating the reasons of the crashes ? Could be a single hardware problem. I can usually leave my computer on for a whole week without any crashes.

What are your system specs ?

3 more replies
Answer Match 54.18%

Hello everyone

A couple days ago windows forced my computer to update the update didn't install correctly
Or is broken
When i start my computer i get a black screen with cursor
I know it is not a virus or a piece of malware or anything hardware related

Nothing works but i can access the repair thing
System repair dont work because of errors (ask and i will post them) (install disk cant repair either)
I dont want to lose my microsoft office 2010 for i dont have anymoney to buy a new copy
And its also been discontinued

Anyone know how to fix or replace the install only. so no programs or documents films or games are lost?

A:Windows 7 Wont boot and repair cant complete (Update fail)

Can you boot to Safe Mode?
What errors do you get from System Restore?
Have you tried Startup Repair? - what error messages did you get?

1 more replies
Answer Match 54.18%

I have just finished building my new system. I thought I may have a chance at reaching WEI 7.9.

Spec is..
Antec 1200 case. MSI Z68A-GD80-G3 board . i7 -2700K @4.1 GHZ. GTX 580 OC twin FrozR II 1536 Mb Graphics.Corsair Vengeance 16 GB PC3-12800C9 1600MHz RAM. Cooler Master Hyper 212+ CPU cooler. Crucial SSD M4 128 GB SATA 6Gb/s main Hard drive.Crucial SSD M4 128GB hard drive. 500 GB HDD. Crucial SSD M4 60GB.1200W PSU.ASUS Xonar D2X sound card.

Runs good though.

A:New system complete maximum windows experience index fail

That's odd! I get 7.9 across the board with my current setup. Admitedly I have my ram running at 2133mhz.

Your 580gtx is more powerful than my 6950 and mine scores 7.9 lol

9 more replies
Answer Match 52.92%

Hey guys
A while ago my laptop was freezing shortly after start up,
I loaded in safe mode and saw if there was any thing that could be done.
All I found was a service pack that could be installed but when I installed it in normal mode it froze again
I tried to system reboot to an earlier point it worked but now my computer is all messed up
It is constantly in safe mode no matter what I do, I can't open ANYTHING literally.
When I do a message comes up saying
"C:\Windows\system32\config\systemprofile\Desktop is not accessible

Access is denied"

Does any one know what I could do, I don't know if I have any back up disks ect.
I am running Vista home premium 32bit

Sorry for my general ignorance with this issue, I know abitt about computers
But nothing like this

A:Computer reboot fail!

take you software start computer then boot from disc then do software repair and you should be okay and you won't loose any info. you probably have a corrupt system32 file.

1 more replies
Answer Match 52.5%

Before I go along with my rant, I'm not a computer expert nor near one. I'll try to provide as much information as I know/have. I'm desperate for any answer and if this is located in the incorrect area, I apologize.

- - -

I have a Lenovo Windows 7 64-bit laptop. I currently have 4.00GB of RAM ( 3.80GB usable ), my processor is Intel(R) Pentium(R) CPU P6100 @ 2.00GHz.

I've always had problems with my two USB slots and the bottom one stopped working all together. Last night, after pushing my USB cord in the incorrect slot, I heard a crack. After replugging my mouse into the correct USB slot, it would not work. After rebooting my computer, it completely slowed down as if someone recorded what I was doing on the computer and played it in slow-motion.

Start up took about 5 minutes and was quite sluggish. It told me to pick an OS and my choices were either "7" and I forgot the other option, unfortunately. Freaking out, I tried to shut it back off, but once I took my finger off the button, it turned on automatically no matter how long I held it down. This time it asked if I wanted to " repair ( recommended ) " or start normally. I chose to repair my computer and it showed no difference.

When I finally got on my name I right away noticed the sluggish performance. Again, it was like my actions were being performed in slow motion. I turned on some music and instead of hearing some lovely piano, I heard a completely lagged song. When gett... Read more

A:Complete lag and slow down after reboot

If I were you, download a utility program, like Glary Utilities.
Run the maintenance, fix the issues.

Tell me if that's helped or not, if not then I'll give you some more options, but that should make a little difference.

2 more replies
Answer Match 52.5%

I was trying to fix a different problem now I think I've completely mess up my Laptop. I can't complete my start up after a reboot. Everything seems to load fine then I get 2 error windows. They are RUNDLL windows that say they couldn't Run/ load these two files.C:\user\name\AppData\Local\Temp\dshmyjee.dllC:\user\name\AppData\Local\Temp\jkhhf.dllI've done some research & it seems like they might be viruses. I tried looking for the files & delete them. I can not access Application Data folder where I believe the files exist. Whatever the error is, it seems to kill my Explorer. My Icons come up the taskbar & clock all come up then the screen flickers & everything disappears. I can see the cursor but everything is gone. I can get to the Task manager but I can not bring back Explorer. Does anyone have any ideas how the fix this. I REALLY need to be able to use that PC.-In Vista how do you Boot from a backed up point. Maybe I can Boot up from a saved point a few days back?-Is there such a thing as an emergency boot disk for Vista. Something that will make a clean boot up without deleting all my info like Emails etc..Thanks!-----------------------Toshiba Satelite- Celeron M 1.5 Ghz- 702 RAM- Radeon Xpress 220M----------------------

A:Help! Can't Complete Start Up After Reboot!

These errors are occurring because someone/something has removed the viruses incompletely. Windows is still trying to start them, but since they were removed, they can't be found. To remove them, use this free tool ( ) and look for the above path names in the Image Path column. Uncheck the box to prevent them from running at startup.To get at System Restore, go to Start...All Programs....Accessories....System Tools....System Restoreyour Vista installation CD is your emergency boot disk:

2 more replies
Answer Match 52.5%

I was trying to fix a different problem now I think I've completely mess up my Laptop. I can't complete my start up after a reboot. Everything seems to load fine then I get 2 error windows. They are RUNDLL windows that say they couldn't Run/ load these two files.


I've done some research & it seems like they might be viruses. I tried looking for the files & delete them. I can not access Application Data folder where I believe the files exist. Whatever the error is, it seems to kill my Explorer. My Icons come up the taskbar & clock all come up then the screen flickers & everything disappears. I can see the cursor but everything is gone. I can get to the Task manager but I can not bring back Explorer. Does anyone have any ideas how the fix this. I REALLY need to be able to use that PC.

-In Vista how do you Boot from a backed up point. Maybe I can Boot up from a saved point a few days back?
-Is there such a thing as an emergency boot disk for Vista. Something that will make a clean boot up without deleting all my info like Emails etc..
Toshiba Satelite- Celeron M 1.5 Ghz- 702 RAM- Radeon Xpress 220M

A:HELP! Can't complete Start Up after Reboot!


Originally Posted by NYKrumrie

. . . I can't complete my start up after a reboot. Everything seems to load fine then I get 2 error windows. They are RUNDLL windows that say they couldn't Run/ load these two files.


-In Vista how do you Boot from a backed up point. Maybe I can Boot up from a saved point a few days back?
-Is there such a thing as an emergency boot disk for Vista. Something that will make a clean boot up without deleting all my info like Emails etc..
Toshiba Satelite- Celeron M 1.5 Ghz- 702 RAM- Radeon Xpress 220M

I do believe that you are dealing with malware and should proceed to the forum's security center and follow their 5 steps...

Tech Support Center - HiJackThis Log help

regards. . .


1 more replies
Answer Match 52.5%


I had a power outage in the middle of printing a document on my Photosmart C6150 printer. When the power came back on, the printer was frozen and will not come back up to the ready mode. I canceled the print job from my computer and it indicates that the printer is ready, but the printer itself is in a repeat cycle. All I have on the display is the HP logo and a bar that suggests it is trying to come back up. The exclamation point on the panel then flashes and I get a message that tells me of an improper shutdown and tells me to hit "ok". This message then disappears and it starts the cycle all over again. This has been going on now for two hours. Any suggestions???


A:Printer will not complete reboot

Try manually shutting it off for a minute and turning it back on.

6 more replies
Answer Match 52.5%

Acer Aspire 2920Z /MS2229 series can't boot up windows

Is this model prone to overheating, that can cause hardware problems?

What are the components of the laptop that i should check?

Any user-friendly recovery tools/software that you guys can recommend?

Need to retrieve the data inside.

A:Acer Laptop fail to reboot

Remove the battery, AC adapter and hold the power on button down for 30 seconds. Plug in the AC adapter and try to boot. If this fails, reseat the memory and the hard drive... Last, remove the hard drive and see if the laptop will post with out the drive. If all this fails, the motherboard might be bad. You can remove the hard drive and install it into a USB external enclosure to retrieve the important data using a desktop computer

1 more replies
Answer Match 52.5%

I had an extra laptop hard drive lying around so i wanted to put 7 on it. the bad part is that it has some bad sectors and i dont know how to flag them or anything.... So i was installing 7077 and after the expanding files step it went to reboot.... and i got the "BOOTMGR is missing press Ctrl + Alt + Delete to reboot" error. So i went to the system recovery option in the DVD's main screen and it is asking me to find the hdd's drivers.... help!

A:7077 installation reboot fail

Welcome ChodeOfDoom,
Did you use an external hard drive?
You can use chkdsk (checkdisk) to repair the hard drive.

2 more replies
Answer Match 52.5%

So that's how my computer looks right now. That's the bottom. But the hinges are almost broken, the side of the computer where I plug in my charger is breaking and so on. I didn't mind since it would still work, but now it says "default reboot device missing." It won't even turn on unless I have the charger plugged in but even so it still says default reboot device missing and keeps making weird beeping sounds. When I go to the options, there's only one and if I click that one it fails. 

image.jpg ?1627 KB

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Answer Match 52.08%

My IT vendor recommended that I run combofix because he identified some virus from his remote connection to our network. He placed it to our shared drive. I ran it from there. Guess that was a bad thing to do because to problems cropped up:

1. All of my date and time settings switched to a year-month-date style which is not standard American issue. We isse month-date-year. Time changed to a European setting as well, unfamiliar to the American use of two sets of 12 to capture the day with AM and PM. I cannot change anything in the bios and have it stick.

2. After I read how ComboFix should work, I realized it never rebooted my computer and perhaps mine is the 1 of a 100 that will be damaged by the product. I don't know what virus had been identified in the first place, but now when I restart computer, it flashes a message from ComboFix too quickly for me to make out the problem.

A:Combofix Won't Reboot And Complete Process

I'm going to move you to Am I Infected? and see if they can help you out. As you discovered. you should not use Combofix without supervision

1 more replies
Answer Match 52.08%

Hi. I've recently been trying to fix a certain problem I've been having for a month. I had recieved a used AMD A8 Quad laptop (a lenovo z575) and had wanted to create a virtual drive. I've done this a few times sucessfully using Easus Home Patrition manager. However there were a few complications at first but i manage too crete the virtual drive. Now a few days later, I deleted the virtual drive and move back the space into the main patrition C:/
This is the problem now, I ran a disk check which said I had errors. So attempted to schedule a one. On reboot it would say "failed" could not lock drive because of recent hardware or installation changes. Then gives the error code which quickly disappears.
I decided maybe a fresh install will work. It did work....for a little while, then after a reboot it started up again. So i thought maybe it was a recent windows update patch (i hadn't installed any new software that week) and use system restore back a week. Problem solved till three days later and same trick did not work. So I taught maybe it's not a recent windows update.
But what could it be? This is where I was hoping you guys can help out explain/fix this.
Below are the listed dirves (some previously hidden but after fresh install shown)

Also include is my full system specs for this laptop.
System Information
I will attempt to also take a picture of the error code on restart when I find a camera.

Thank you if you can help.

A:Can't complete ChkDsk scan on reboot

Downloading UBCD which is in my signature.Burn the ISO Image to a blank CD using Imgburn (How to burn a ISO Image using Imgburn) burn at lowest speed. With the newly burned cd boot with the cd go to HDD>Diagnostics>The make and model of your hard drive, Seagate, Maxtor, Drive Fitness which is Hitachi, Or Western Digital. Perform a short and long test. Could also be called "Standard" and "Extended" test or also "Comprehensive" test. The Seagate hard drive test will work on most drives.

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Answer Match 51.66%

A new build goes into a reboot cycle. I'm thinking its the PS. It began when running a game, but has started doing so on less intensive running. I was going to try running the ram (2x4gb) singularly to test. Then I noticed that the fans connected to the molex 4pin as well as the video card (no direct ps connection) pulse every few seconds.. even when powered down, even when the hard ps switch is off for a while.

Then, the thing did nothing on the next power up.

Is there a way to test other than to try another ps? The only other one I have is old and doesn't have the +4 pin connector the newer ones have.

I know the other possible culprits are the mobo & cpu.

A:reboot cycle leading to fail to post

The most reliable test for a possible failed / faulty PSU is to swap in a known good one, i.e. one you know powers another system OK.

Have you been through the 'Troubleshooting Guide for Problem Builds' thread?

What is the full list of hardware components you are working with?

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Answer Match 51.66%

I've been working on this for a week now and have given up. I now seek your assistance. The device is a HP Pavilion g7 Win7 Home Premium x64. I have many issues with windows updates. I have it now down to 10 important and 2 optional. They install successfully and then advise to restart the computer. Configuring windows... computer reboots... configuring windows and right at 97% it shows "Failure configuring Windows updates Reverting Changes"

I've used the Windows Update Readiness Tool from Oct 2014. Attempted installing one by one.

Error Codes:
8007054F for KB3000061 and KB3003743
800F0826 for all others

The CBS log keeps giving me errors when trying to attach it. Let me know whatever other info is needed.

Thanks for your assistance!

A:Windows Updates fail after reboot. Reverting changes.

Im trying to upload the CBS log but its 9.26MBs compressed and the limit is 8MB. Please advise.

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Answer Match 51.66%

Hello everybody. I have been messing with this problem all week. There appears to be no real way to key word it so as to find others with this problem - and - thus, a solution.A standard Windows shut down or reboot via the GUI will fail because a three character program/process will need forced closed. The name for this program is always different (eg: b28, 35c, f78, c08, a14, and so on).This is not normal behavior. I have ran AVG, MS Security Essentials, Malwarebytes Anti-malware and Anti Root Kit Beta and Kaspersky TDSS Killer to no avail.The program is hidden and I can not find it in the process list of task mgr, computer management or search by name for the file with hidden file search on.The only time the computer rebooted without forcing this process down was when I rebooted Kaspersky TDSS Killer to find loaded modules but it took a while. It also took three tries to get Kaspersky to load this way, but when it did, it found nothing.I prefer to get to the bottom of things as opposed to using system restore - else I never learn new and important information. This is the first time I have been unable to fix a windows problem since Windows 3.11.I am sure I am not the only person with this problem. Has anybody here heard of something like this?

A:Hidden process causing reboot fail.

Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post.

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Answer Match 51.66%

I'm completely stumped on this one...

Background: Small office with workstations and a server.

Problem: Random application hangs on different machines with programs such as MSACCESS, OUTLOOK, IE, and Quickbooks. With the exception of IE all of the applications use files stored on the server in shared folders. In task manager two instances of the hung application appear in the apps tab, end task does nothing and multiple instances show up in the processes tab as well. Reboot command will close down everything to the desktop but will not actually reboot. Hard boot is the only option...

I have ran all diags on the memory and harddrives, updated drivers, deep anti-virus scans, and spyware sweeps with nothing returned.

Please help!

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Answer Match 51.66%

hi there, last week whilst playing valves new Left4Dead my pc shut off after about an hours play. First thinking it was a power failure in the house or something, then realised it was only my pc, turned it on after about 30 - 40 secs after the crash, got to loading windows and it shut off again. So tried a minuet or two later and it booted fine. Ive played Left4Dead for over an hour at a time before and since with no shut off. Just now i was playing it again for about an hour and it shut off again. Now this scared me, i turned it back on again after 2 mins, as it got to desktop a trojan popped up, moved it to vault (using AVG) and im doing a full scan now. But what could be causing this ? early summer i bodged in a large fan inside my case to cool the GPU mainly, but it was too loud so took it out about a month ago, with no problems up until last week. My PSU is a 450W ancient chunk of junk, i thought it could mainly be this because a random shut off to me suggests something's faulty, if it was an over heat crash id of thought id get a BSOD or something. So what could be the main reasons for this ? it all seems to coincidental that it should happen after i remove the fan, but what could be other reasons? any tets i could perform? event viewer ect didnt show anything unusual relating to the shut off.

Thankyou, Will B

A:complete turn off, reasons?

You won't get a BSOD from overheating. Most computers now just shut off, and won't come back on again and load XP fully until it's cooled down a bit. My laptop does that if I accidentally block the vents. It's a safety mechanism to stop the components from being destroyed from prolonged overheating.

If you hate your noisy fan, try using a normal household fan blowing against the case. If that doesn't work, then you're going to need to think about purchasing a fan that doesn't cause so much noise, or put up with the one you've got.

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Answer Match 51.66%

I just upgraded my computer to WinXp home and now I have auto-complete on. :evil: I like it when it remembers my passwords but I hate the auto complete on everything else. (such as, email addresses, searches, and other random stuff) How can I turn it off?!?!?!

Please Help,

A:Turn off auto-complete

Open IE and click on Tools/InternetOptions, then go to the Content tab. You'll find a button for the AutoComplete function where you can make the changes you want.

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Answer Match 51.66%

I cannot figure out how to turn on auto complete in XP. I have turned it on under "tools", "options", "content", "autocomplete" as well as turned on "use Inline autocomplete" under the advanced tab and neither turns on this feature.

I have unchecked all boxes, rebooted, re-checked all boxes, rebooted, and nothing works.



A:How to turn on Auto-Complete

Make sure it's turned on in "Services". Click Start, and then click Run. In the Open box, type Services.msc, and then click OK. Make sure "Protected Storage" service is started.

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Answer Match 51.66%

i had to reinstall windows on the computer and now on my account it no longer uses the autoinsert option but it does on my g/f's account. i went into the advanced settings and checked use advanced autocomplete but it still doesn't work.

i'm talking about like when i log into places it doesn't save the usernames or email addresses or on google

A:How Do I Turn On Autoinsert/complete?

The AutoComplete feature can be enabled / disabled by modifying a preference in Internet Explorer. Here's how to change the setting with IE6:
Start Internet Explorer

Click Tools > Internet Options

Click the Content Tab

Click the AutoComplete Button

Ensure that "User names and passwords on forms" and "prompt me to save passwords" both have a check-mark.

Close internet explorer > restart computer

Be (Auto Complete) Safe

Da Bleepin AniMod, Animal

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My girlfriend bought me a brand new NVIDIA GEFORCE GTS 450 graphics card for my HP a6112n DESKTOP for Christmas last night; we watched numerous installation videos and it seemed pretty easy enough. After closing the case, confident that I'd be enjoying better graphics in a matter of minutes, we found that my desktop would not even turn on after pressing the power switch!!!

Initially the green power supply light behind the tower was blinking, and thought it may have been that. Now when I plug in the power cord, it doesn't even do that. After looking through tons of trouble shooting articles, I've attempted and tried all of the following:

1. toggled the red switch underneath the power light supply back and forth.
2. pressed and held the power switch for 5-10 secs.
3. removed and placed back the lithium cell battery inside the tower.
4. checked cords that may have been unplugged in the process.
5. removed and placed back RAM.

I've given up installing the graphics card for now, and just want my desktop back to its original condition. I'm afraid I fried the motherboard or did some irreversible. I'm really just hoping its a power supply issue.

If you have any input or suggestions, PLEASE let me know. Thanks in advance!

A:Christmas fail: HP a6112n won't turn on!

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Answer Match 51.24%

Hello guys I have a acer aspire one d250 (kav60) , and I think I downloaded the wrong flash bios file and since then my laptop won't turn on ((( if anyone have an idea what to do please REPLY

A:BIOS fail, laptop won't turn on :(

Why were you changing your BIOS on a laptop in the first place?

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Answer Match 51.24%

This started happening after I did updates. Every 30 minutes PC was set to go to sleep. Since I dual boot Ubuntu the PC was always running ubuntu after 30 minutes. Go away for an hour, come back and ubuntu was running.
So I tested by telling it to sleep, and it goes back to the bios and does a reboot.

I have turned it to never sleep. But I would like sleep to work.

So what to do?

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Answer Match 51.24%

So i am trying to do a clean install of win7 on my Lenovo t510. It has 8 gb of DDR3 1333 ram non ECC. i5 quad. i have tried 3 different HDD. 2 different install disks. even a USB with a bootable windows 7 on it. It seems to install fine until the first reboot. looks somewhat like this but with out the orb thingies

Im trying to install win7 ulti

I am out of ideas. can someone please help

A:Windows 7 will not complete install. gets hung up after first reboot

You're sure the install DVD is not insert on first reboot? Anyway... reboot without DVD or USB inserted.
Are you very sure it's booting from HDD?

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Answer Match 51.24%

Hi, I need someone to tell me what I'm looking at on my screen. I have a Pent 4 with XP. At first it said you have a Trojan that can't be repaired when I turned it on recently. So I tried resetting it to a previous time 3 months ago. Then it sort of worked and then it wouldn't do anything. However, it now comes up with a screen that says: "Select First Boot Device. Floppy, CD ROM, ARMD -FDD, Network." I do have some sort of security but I don't know if its Norton or what! I got the computer from an associate who retired about 6 months ago. Is it totally toast, crashed, or frozen or can I try something? I don't have a boot device that I know of. Do I need one? Thanks, Jerry McGuire

A:Complete Crash?

to BC Jerry McGuire,I'm not sure why you are coming up with that screen but it is common to have a priority list for boot devices. Normally first boot would be the Floppy or the CDROM drive and then 2nd or 3rd would be your hard drive - which is what you normally boot from. You can chage this priority list in the BIOS so it doesn't matter if you make a mistake, it will just make booting slower.While the system boots keep tapping the F8 key. This should bring you to a boot menu where you can select Safe Mode. Choose this option and run what anti-virus and anti-spyware programs you have there. Then reboot normally. If you are able to reboot normally and get online do this:Is your Anti-virus program current and updated? If not you can download a free anti-virus program here (US Link): AVG FreeWhen you have downloaded and installed it you need to go online to register it and update it. (It will probably prompt you to do this.)Once you have installed AVG uninstall your old Anti-Virus software because you should only have one running on your system.Do you have any anti-spyware installed? If not download and update all of the following:Ad-Aware SE from
There is a tutorial on how to run this here: Ad-Aware Tutorial

Spybot Search & Destroy from
There is a tutorial on how to run this here: SpyBot S&D Tutorial

SpywareBlaster from
There is a ... Read more

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Answer Match 51.24%

Yeah, big problems here. I'm not so much of a novice to computers, but more to winxp. I was always fixing problems on 98 so I knew what to do when things went wrong, but I have no idea with xp.

I'll try and keep this short, but detailed enough. If I leave something important out ask away.

I was running winXP professional and I thought had all the latest service packs and security updates as the manager didn't show any new to download, but I am realizing with reloading things that I didn't at all. I think I might have only had the first service pack and not the second, probably why I was having so many problems with spyware.

What happened - I had gotten a few of the really bad spywares, a few viruses, a trojan downloader-hid that I think messed up a registry. Almost every time I would try and shut the computer down it would go to the blue screen and restart.

I downloaded tuneup utilities 2004 by tuneup software from which had good user reviews and I liked all the utilities it had with it. I ran most of the clean up programs and didn't have any problems and then I ran the registry optimizer/defragmenter and right as it started to defrag it my computer bluescreened and restarted (oh hell no). It started up fine and the utility came up and said the registry had been defragmented and I thought hey, maybe it's okay. Stupid me before backing anything up or going back to a saved point restarts it again to see if it's fine. Nope. ... Read more

A:complete crash, everything gone?

Hello troybob and welcome to BC.and something about I can try and fix it by hitting r using my original setup disk.That is the prompt to go to the Recovery Console. See How to access the Recovery Console.

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Answer Match 51.24%

Ok this is my first post and I would like to say that I have a MAJOR PROBLEM! Whenever I RIGHT CLICK on a Icon/Folder/Editing Pictures (you get the idea) my computer says that Zhotkey.exe is not responding and it shows an hourglass for like 5 mins (or so) and then goes back to my desktop with everything back to normal. That is until it happens again and again, etc. IDK what to do.

Basically to put it in a simple version:

Right click on ANY file, icon, etc. makes me reboot my computer.
Please HELP ME!

Now onto the Sysdaig64.exe problem.

I REALLY need to know how to remove this program so it DOESN'T keep on showing up when I turn on my computer. I have scanned it with a virus remover AND Norton. STILL THERE!

Make this really easy for me if you know. I am 15 years old and I just want to know the easy way how to get rid of this BIG problem and my Zhotkey.exe problem. It's basically ruined my computer (almost). Everything works, just right clicking on icons and the ANNOYING pop up for running it. I just hit cancel 3 times and it goes away, but like I said it appears Everytime I turn on my computer.



A:Right Click On Desktop Icons- Fail, So Have To Reboot AND Sysdaig64.exe is on too....

serodemonman, Welcome to TSG. For the right click problem take your time and follow the instructions under
"Method 2 - Using ShellExView to determine the Context-menu causing the problem" at the link below.
Right-click is slow or weird behavior caused by context menu handlers

The link below explains what that zhotkey.exe file is.

For the Sysdaig64.exe problem go to the link below and download SUPERAntiSpyware Free Edition. Install it, update it then run a scan and let it remove everything bad it finds.


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Answer Match 51.24%

My laptop (Sony Vaio) recently got blue screen and shut off. Now when i try to turn it on it says "BOOTmgr is missing". I tried to insert the intallation DVD for vista and install the OS over but when i go through the steps and click install windows it shows the loading screen (spinning circle on the cursor) and wont load anything. I also tried to do system recovery but that doesnt work either.

Any help would be appreciated

A:Vista fail/crash

Welcome to the Vista Forum
Hopefully this excellent tutorial will help
Bootmgr is missing

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Answer Match 50.82%

You know, we begin typing something into the search box but google steps in and adds words we don't want, so we have to delete the unwanted bits.

A:Can we turn off Google auto-complete?

Go to Settings (lower right) and tick the last option if you meant google search engine.

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Answer Match 50.82%

Windows 10 auto update has locked my notebook in a loop as far as i can tell... been like this for 3 days... with all the technology u would think this would not happen..... any info to get computer going again would be greatly appreciated!!

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Answer Match 50.82%

I want to turn off the "auto-complete" or whateverit's called on Google...I refer to when you start a search and Google helpfully completes the search according to what you've searched for previously...

Can anyone tell me how to do this?

A:How do I turn off auto-complete on Google?

6 more replies
Answer Match 50.82%

Good evening!
I have problems with Windows 7 updates. Every time I turn off my computer, I have 19 updates and they all fail.
Mostly Security Updates and some others.
I have tried the Fix Its and troubleshooting, but nothing seems to help.

Hereby I have attached my failed update log.
Please help!

A:19 updates every time I turn off my computer; all fail

Hey there! Welcome to seven forums. Have you tried installing it manually from control panel? If you have did you get an error message? If you did, then post the error message on this forum. Hope you have a good time on this forum. Thank you.

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Answer Match 50.82%

When I turn on computer I get checking media and then a fail message. Hit enter and it turns off.  The post in forums says they would get boot options menu, I do not.

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Answer Match 50.82%

I installed SP3 onto my computer a couple days ago. As soon as I rebooted I encountered a reboot loop that reboots before windows starts. I do not even get to a blue screen. I have no access to safe mode, VGA mode, etc. For the sake of excluding it as an issue, I do not have a AMD.

I figured that the best solution was to remove SP3, however, I can not figure out how to do this. I tried using a Windows recovery CD, but it does not recognize my C drive (Possibly because of my RAID?). I also tried using a UBCD recovery, but when I type cd $ntservicepackuninstall$\spuninst, it cannot find the file. You can not uninstall SP3 through a UBCD "windows" as I know, so I could not do it that way. I am stuck, I have been trying for days to fix this, and I would prefer not to have to do a reinstall of Windows.

I have also tried manually uninstalling, and unplugging all USB, and PCI(E)to see if there was a compatablity or power issue, and got nothing.

I tried to contact Microsoft, however they were no help. I spent hours online and on the phone with their tech support and they just said "sorry we can not help you at this time and we will contact you shortly". And even though they could not help me, they would not inform me of any know issues with drivers or specific files, saying that they were unable to disclose that information.

If anyone knows how to get a Windows recovery to recognize my C drive, or if there are specific files or drivers that could be causing t... Read more

A:Complete crash after installing SP3

then you will have to do a repair on xp...great instructions here by Fred Langa ...

this will get rid of SP3 and all the updates...when you do go to get the updates be sure to UNTICK sp3 and tick don't show this update again

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Answer Match 50.82%

Hi guys,

I installed both critical and security updates, but no SP's on my brother's computer.

After the installation was complete and the PC was rebooted, it booted up fine but the graphics were screwy. So I tried to adjust them with the Properties, but it wouldn't adjust anything.

So I rebooted again. The second time around - absolutely nothing. It's a black screen with a white cursor and that is as far as it goes. You can't even boot in to Safe Mode.

I called Microsoft about the problem and their help was absolutely useless. They tried to get me to do things that I have already tried. When I told them that, they kind of threw their hands in the air.

Could it be the graphics card gone bad, or does it sound like an Update issue? I've done System Repair and the whole 9 ... still nothing.

I'm absolutely puzzled. I'm hoping that a Parallel Installation isn't the only hope. Any help would be much appreciated! This is a business use computer and really needs to get up & running again!

A:Serious problems - complete crash

You might try a Repair Install . . that will leave your programs and data intact and should allow you to backup the data in case you have to reinstall. This is a good guide to performing a repair install:


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Answer Match 50.82%

I switched from HP to Toshiba in december 2013. Never had serious trouble with HP in all those years, but now five month Toshiba and my laptop Satelite C75 completely crasched. I tried to refresh the system but it didn't work. Luckily I saved most of my data in the cloud so I did a complete factury reset.

During that proces the laptop gave a blue screen. It said that there was a problem. It restarted and now I cannot do anything anymore. Immediately after starting up it gives a blue screen all the time. I cannot do another factury reset because i can't select that possibility. I dont have the productkey, and I dont have a windows-DVD, since the factury-reset-feature comes on board with the laptop.

Any tips?

A:Complete crash Satelite C75-A-11J


It seems that you did not create the recommended Recovery Medium (disk or USB flash memory stick) in the past.
This was big mistake because the HDD recovery procedure will not work in case of HDD or partition malfunction.
Therefore its always recommended to create such disk using the preinstalled Toshiba recovery media creator software.

Anyway, the missing recovery disk can be ordered from this page:

1 more replies
Answer Match 50.82%

Yesterday my entire computer crashed, and I've been trying to get it back up ever since.
Here's what happened:
I got the (in)famous "Blue screen of death" telling me some error (it keeps changing now so I'm not sure which one it was) and it shut down. This had happened a few times before (that week) and it had always gone right back to working. This time when I tried to reboot, it gave me the error that "The file could not be found:" and it listed "System32\Config" (i think that was might have been a .sys file though. all the errors i get are different from one time to the next)
This is where i get a bit worried.
I tried to re-install windows, which failed because it froze during the pre-installation process. I've been continuously trying (and failing) to fix this problem, but nothing seems to be helping. I havent added any new hardware since i bought it (over a year ago) and no new software in the last couple of weeks. Right now it's after 1:20 am my time and i've been working on this since i got home from work at 7:30 pm. there seems to be a problem with the monitor or video card, because sometimes when i re-boot it only loads the boot screens a little bit, or not all of it. Some times it doesnt even recognize the computer at all. I opened up my computer and the video card wasnt secured, but i secured it and it is still having this problem.
I once managed to fully install windows again (on my second hard dr... Read more

A:Complete System Crash

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Answer Match 50.82%

This problem has me at my whits end so if someone can help that would be great:

So with no further ado here is my problem: a few days ago I came home to a blue or black screen, I turned my pc off to re-start it. It opened to the hp invent screen that provides you with the options of ( F10
=set up, esc=boot menu, F9=diagnostic and F11=system reset ) the keyboard begins to communicate with the pc for a hot second but then everything freezes and even if I try to go into anyone of the provided functions absolutely nothing happens. I tried time and time again to get into the operating system so I can at least whip the system clean and re-install the computer via the boot cd but no matter what I try nothing seams to be working!
Someone HELP HELP HELP this poor girl, I don't know what else to do, I even disconnected the power supply and then pressed and held the power button for 20 seconds, disconnected all the innards from the drivers, took out the battery and still nothing!!!!!!!

A:complete computer crash!

Sounds like you had a BSOD
Try to get up and running with this
If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that c... Read more

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Answer Match 50.82%

i restarted my computer after downloading some win updates, basic stuff, and when i started up firefox again it updated the piclens application..
and from there on, it's simply impossible to start up firefox.. wint start or nothing.. first thing it does is crash and windows offers to send a report..
tried to uninstall and install firefox again, and it didn't work..
can anybody please help me with this..? getting desperate

A:complete firefox crash

Hey exxex, welcome to TSF.

Sounds like the piclens addon has somehow been corrupted.

Start Firefox in Safe Mode (Start > Programs > Firefox > Firefox Safemode) and either disable or uninstall piclens. Re-start Firefox normally and if all is well re-install piclens.

(Piclens will only work with Firefox 2+ and xp and above btw.)

That ought to do it but if not post back and let us know what happened.

1 more replies
Answer Match 50.82%

Computer has completely crashed and turned off two different occasions today. Once just at desktop and once while playing a game.

This is obviously not normal, haha.

Any help?

A:Solved: Complete crash

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Answer Match 50.82%

Hi all, I've had an ongoing problem with gaming on a PC I made recently. When playing games, namely CS:GO, COD Black ops, Crysis and others on Steam, my PC will crash completely. Ie. the screen will go blank, sound will start jumping and I am forced to hard reset - no BSOD or data dumps!

I have stress tested all the main components ie. CPU, GFX card & RAM, all of the tests I have tried have passed perfectly fine. I monitor temps during gameplay and the hottest component is the GFX card which never goes over around 65C.

My main problem is being unable to find a way of diagnosing the problem, the system seems to just fail completely and is unable to generate a memory/data dump.

Please help me!! I have had this problem for months now (
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 16334 Mb
Graphics Card: AMD Radeon HD 7800 Series, -2048 Mb
Hard Drives: C: Total - 228833 MB, Free - 105255 MB; D: Total - 476929 MB, Free - 188971 MB; G: Total - 476936 MB, Free - 70021 MB;
Motherboard: MSI, Z77A-GD55 (MS-7751)
Antivirus: Microsoft Security Essentials, Updated and Enabled

A:PC complete crash during games

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Answer Match 50.82%

Before I explain my issue let me post my specs:
CPU: i7-2630QM
RAM: 16GB DDR3 (Don't know clock speed)
HDD: 1TB (2xRaid0 7200RPM)
GPU: Nvidia GTX560M (Native overclock, unknown)

The problem,
This only occurs or has occurred so far during intense graphics use (Heavy Gaming). After no regular set period of time during intense use the computer will completely shut off instantly with no warning, going into some sort of safe boot instantly. I call this a "safe boot" because I don't know what else to call it. No POST screen shows, and the LED doesn't even light up. Now my initial thought was that this was heat related, however I just had the keyboard replaced on my computer because of a faulty issue and when I received it back this is when I have been having the issue, and since I never had this issue before that I am thinking something happened during the repair process. I have sent the computer in twice now and am getting very frustrated. The first time they sent it back the RAID controller failed on me for no known reason so they replaced it and the hard drives. I do not know how this could have been related but this did not solve my problem. From my experience and knowledge this could be a number of things, including heat, GPU failure, Driver failure, Memory leak, Motherboard failure, AC or other Power related failure, etc etc. So what does everyone think? Has anyone else experienced this problem? I am sending it in tomorrow back for yet another repair with ho... Read more

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Answer Match 50.82%

hi just build game rig , got genuine win7 home premium , load on ssd-60gb all ok then, installation stops-loops at 70% , led from ssd in pernament- something is wrong.Find out that need to disconnect all usb ports,ect. downgrade ram, so done that , now what to reinstall win7 - instalation disk can't see any drive , so BIOS - no ssd???? ran install disk again . go to repair, choose cmdr- it is there under x:boot lol never seen that before. Did try to format - disk write protection, diskpart don't see any disk??? connect it to other desktop - os win7 will not see ssd? did I broke that drive? please help it's now 3 day of my crusade

A:Windows 7 home premium fail install on 70% , reboot and nightmare

Is the SSD detected in BIOS setup? Set the SATA controller to AHCI.

If not try replugging it or changing out the cable, test the SSD if necessary with manufacturer's tool. You have free tech support for the SSD for one year.

If detected, try wiping it with Clean command then creating a new Active partition as shown in Step 2.2 in SSD - HDD Optimize for Windows Reinstallation to see if installer will see it now.

3 more replies
Answer Match 50.82%

Before I went to bed last night, I ran MS disk Defrag on my computer. I woke up and Disk Defragger Crashed, I don't even know where it crashed in the process. I could not close it out.

After Failing to close it out, I rebooted the computer, and it hung on the Page that says press Del to enter bios, press F11 to enter boot options.

Not once or twice but every time i tried to reboot it. When the computer starts up, the Geforce 6800 Screen pops up, ok good there, somewhere in there i get 1 beep. then the processor and bios info is displayed, and then nothing.

I cant even get in the bios.

The Diagnostic lights says the computer is on "Bios Sign on" - the book says this is where the computer will start showing information about logo, processor band name, etc....

The next step in the boot would be "testing base and Extended Memory"

Ok Since this all happened before i had to go to work. I Didn't have time to check wire connections, or do multiple boots with different memory combinations.

So after I do all of this when I get home. If it doesn't work, My next step will be to clear the bios. There is a button on the board to do this. But I have a feeling I will also be resetting my Raid setup and that will (not sure) force me to reinstall windows and the like.

I am running...
MSI K8N Neo4 Plat
AMD64 3500 with Thermal-take cpu cooler
1 gig (2x512) Corsair DDr 400 mem both on green slots...
2 Western Digital 36gb Raptor Sata drives runnin... Read more

A:Defrag Crash, Now Bios Fail?

Howdy evil_moons...

To clear the CMOS you need to remove the battery ( looks like an oversized watch battery ), but before you do, try unplugging the hard drive(s) both power and ribbon cables, sounds like yours went south...

You may have to let it set before it times out on looking for the drives...

3 more replies
Answer Match 50.82%

I came back home after being gone for 6 weeks to find that everything involving Java seems to fail or crash. I noticed it originally because the launcher program for Minecraft would not open at all. Also going to the Minecraft website to try and play online said I needed a Java plugin. When I downloaded the plugin and reloaded the page my browser (IE and firefox) instantly closed down with no error report. The browsers also crash at the Java website after clicking on the "Verify java Version" button.

I have uninstalled all Java related things, restarted, scanned for viruses with Security essentials and malware with malware bytes. Reinstalled Java and still the same problems. I have tried this with only 32 bit java or only 64 bit or both installed together. I have also tried downloading an older Java 6 version.

I also noticed that the Java control panel does not open (open control panel, search 'java' and click 'Java 32-bit') and if I have Java uninstalled then the Minecraft launcher pops up telling me that I need java installed.

I am using 64 bit Windows 7 but my main browser is 32bit firefox. All my searching online involves browsers crashing but showing error messages or Minecraft launcher opening but then showing only a black screen rather than not opening at all.

Thank you.

A:All things Java crash or fail

Do you have Adobe Flash Player 64-bit?

2 more replies
Answer Match 50.82%

Whenever I try to use the S-video out on my 7600GT card it cuases the Nvidia dashboard (1.2.11) to crash. I have tried updating the Nvidia drivers but that just messes up my video to get really messed up.

I have a 7600GT 256MB EVGA and a 7600GT 512MB Sparkle card in SLI mode(had to tweak the ger file to get it to work) Running off of the Sparkle driver(the only one to ever work) with the EVGA in the #1 slot which I am trying to get the S-video out to work on.

Any ideas?

A:7600GT S-video out = Crash/fail

Neither SLI video card lets you connect S-video successfully?

2 more replies
Answer Match 50.4%

don't know the difference.  I'm not great with computers.  The tag on the computer says 8 but the information on the literature that came with computer says it's Windows 8.1.
I just got this computer a week ago.  It's the ASUS Transformer T100T.  Laptop/Tablet.  The computer asked me to uprade yesterday at 3:00pm.  It ran for 8 hours with this message "working on features 100% complete don't turn off computer".  It has the 5 dots making a consistent circle next to the word Working and it's over a black screen.
I let the computers battery run out.  Turned it on this morning and the "working on features....." was up again and has been for 5 hours now.  I have tried everything.  Microsoft wasn't much help.  I'm not sure if the keyboard is communicating with the tablet part, but should that even matter since it's running on the tablet.  The tablet will fall asleep but won't let me turn it off.  How do I control this computer or am I out of luck?? 

A:"working on features 100% complete don't turn off computer"

 I'd try two things.  First I'd boot from a repair drive.  If you don't have one you can make one on another Windows 8.1 computer.  If that doesn't work, I'd boot from a live disc (like Ubuntu or Mint Linux) and save my data, then restore to factory settings.
Good luck.

4 more replies
Answer Match 50.4%

HP Pavillion will not turn on immediately after complete shutdown...

If you choose start/shutdown and power the pc all the way down, then press the power button to turn it back on it will not boot. It will power on, cd light comes on, can hear the pc fans and hears the kicker...the power light doesn't light, the suspend light does. wait about 15-20 minutes, you can turn it back on. Acts as though it has to cool down. All fans are working.

Any clue?

A:HP Pavillion will not turn on immediately after complete shutdown...

8 more replies
Answer Match 50.4%

After recently installing an SSD in my notebook, I have been experiencing regular freezes that always end in a hard reboot. I switched to the SSD because my hard drive was failing and no online solutions seem to help my situation. Is this model of laptop compatible with SSD's?Laptop: HP ENVY TouchSmart 15-j038txSSD: Micron c400-mtfddak256mam - 256gb - SMART health check reports 99% healthI'm assuming this is an issue with the SATA controller but all software and drivers are up to date. There is also no option in the bios to change from ACSI to IDE as some online articles have suggested to fix the problem.  Side notes:A clone of the system was made to the SSD via a cloning tool prior to installation of a resetted and updated windows 8.1.HDD worked without system freezes but was slow and had a long response time due to how many write cycles it's been through.All drivers have been updated and including updates through windows update.Multiple fresh copies of windows 10 also had the freezing issues.Also just before the computer hangs the drive increases to 100% usage but with no read or write happening.  This is just very puzzling to me and I'm not sure what to do.

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Answer Match 50.4%


I seem to be having the same issue as another poster. My computer has been running very slowly for a while. Now it keeps freezing at random times and there is nothing I can do (right click to close, ctrl/alt/delete, etc)so I have to do a hard reboot. When I try to run scans it either freezes or completely turns my computer off. I have tried to run them in both normal and safe mode.

Any help would be appreciated and if you need any more information I will do my best to provide it.

Thank you

A:Computer Freezing, Requiring Hard Reboot. Scans Won't Complete

Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwar... Read more

13 more replies
Answer Match 50.4%

I have a Gateway GT5014 desktop computer purchased in late 2005. Recently, the computer has had problems with connecting to a wireless network, and we thought buying a new wireless USB adapter would fix the problem.

Instead we found that the entire Network Connections service had been wiped out, and trying to access Services.msc through Run would yield an "MMC could not create the snap-in" error. I have tried to fix this specific problem exclusively but could not find a solution.

So, considering that the computer has not been completely restored once in 8 years, and has seen it's fair share of viruses, malware, and a lot of software installations, we decided a clean, factory restore would help sort things out.

We came across these issues when trying to attempt a restore:

1. First we tried a System Restore to a previous time where we saw less problems. It ended up being incomplete and no changes were made to the system.

2. Second, we found the original Gateway Recovery Disk and inserted it and followed the directions. While rebooting, we were able to press R, and then when it says "Preparing System Recovery Options..." it seems it's about to load, but then suddenly reboots right after we see a Gateway loading screen, making it an infinite loop if we keep trying to press R.

2. We then created 3 disks from the Gateway Recovery utility on the computer. They all burned fine, but the same issue above happened, as with the original Gateway Recov... Read more

A:Gateway will not complete System Recovery (continuous reboot loop)

It sounds like your HDD may have some issues.
Download the ISO image for Seatools in my signature. Burn the image to CD using IMGBurn also in my signature. Boot off of the newly created CD and run the Short and Long tests on the drive. If either tests fails, the HDD needs to be replaced.

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Answer Match 50.4%

I moved my PC a little and tried to use a usb->PS2 adapter for my mouse, plugged my PS2 keyboard out and in again a couple of times. It didn't work and I plugged the mouse back in the USB port in front of the PC.

After a little while the keyboard nor the mouse worked, and I restarted the PC. Now when I restart there is a P5Q PRO (My motherboard) screen in the beginning which wasn't there before. But it boots up correctly.

But after a little while everything connected to the motherboard (My pc knowledge is very limited, i might be wrong) stopped working; Mouse, keyboard, and the speakers started making this sharp high beeping sound.

Please, help, I don't think I have destroyed the motherboard, because safe mode (in which I am now) works perfectly.

I have tried googling and reinstalled windows several times. Im using windows 7.

Please help me! :')
Thanks in advance.


Although you haven't mentioned a BSOD, please provide us with this info to get us started:

The information in the reports may help to figure this out.

3 more replies
Answer Match 50.4%

Hi everyone, I've been browsing around the forums here for the last few days at the suggestion of my friend and it has been very helpful! However, I think I've reached the point where I've run out of ideas on how to fix this problem. So here goes (and forgive me if this ends up being a short story, but I think the info is important)

The Story:
About 4 days ago, I tried overclocking my RAM (which I should not have). After the first small increase my system wouldn't boot and I quickly restored the BIOS. After the failed first attempt I decided that the risk of my inexpertise wasnt worth the small boost I'd get from overclocking it and gave up. I went on to play Rift for a few hours that night without any problems.

The next day, I decided a reformat might improve my performance for Rift (i was experiencing some serious FPS issues thus the reason for wanting to OC the RAM). I went about with the reformat using the Win7 install disc, reinstalled windows ect. Here is when the real problem begins.
After I get all of my drivers installed (i was very thorough) and run all the appropriate windows updates I began to download Rift (via digital download) and about 15 minutes in my computer shuts off entirely, no BSOD, not a restart, just powers down.

My Troubleshooting:
Okay, so first thing that came to mind was RAM (obviously). Not the RAM, ran an extended MemTest and came up clean. Although I didn't trust it fully and even swapped out the RAM for a spare pair I had for good measu... Read more

A:Big Problem, Complete Crash (No BSOD)

Quote: Originally Posted by Jekyll145

Hi everyone, I've been browsing around the forums here for the last few days at the suggestion of my friend and it has been very helpful! However, I think I've reached the point where I've run out of ideas on how to fix this problem. So here goes (and forgive me if this ends up being a short story, but I think the info is important)

The Story:
About 4 days ago, I tried overclocking my RAM (which I should not have). After the first small increase my system wouldn't boot and I quickly restored the BIOS. After the failed first attempt I decided that the risk of my inexpertise wasnt worth the small boost I'd get from overclocking it and gave up. I went on to play Rift for a few hours that night without any problems.

The next day, I decided a reformat might improve my performance for Rift (i was experiencing some serious FPS issues thus the reason for wanting to OC the RAM). I went about with the reformat using the Win7 install disc, reinstalled windows ect. Here is when the real problem begins.
After I get all of my drivers installed (i was very thorough) and run all the appropriate windows updates I began to download Rift (via digital download) and about 15 minutes in my computer shuts off entirely, no BSOD, not a restart, just powers down.

My Troubleshooting:
Okay, so first thing that came to mind was RAM (obviously). Not the RAM, ran an extended MemTest and came up clean. Although I didn't trust ... Read more

2 more replies
Answer Match 50.4%


I have an Acer Aspier 5738, and it's been acting up recently. Basically, the gist is that it will sometimes shut down without any warning at all, and at other times will give me a BSOD with different error numbers. Most recently it's shut down twice to blue screen locale ID 1033.

There isn't anything specific that I've been doing before the shutdowns. It does seem that I get the complete crash (not BSOD) more often when the system is hotter via speedfan, so that may be involved. I do think that the cooling system is a bit screwy on this model, as there doesn't seem to be a great exhaust vent.

Some system details:
Acer Aspire 5738, just under 1 year old
Windows 7 Home Premium x64, OEM installed, never reinstalled
Intel Core2 Duo T6600 (2.2 GHz w/ 800 MHz FSB)
onboard audio and video

I haven't tried reinstalling the OS completely, and was hoping to avoid that if possible. The restarts aren't so frequent yet, but I do think they're becoming more common. I've attached the requested files. Also, here's the text of the most recent BSOD:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP2: FFFFF80002F05EC3
BCP3: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

A:BSODs and occasional complete crash

BugCheck 1E, {ffffffffc0000005, fffff80002f09ec3, 0, ffffffffffffffff}
BugCheck 1E, {ffffffffc0000005, fffff80002f05ec3, 0, ffffffffffffffff}

1. I'm not sure there's no conflict between MagicISO and Virtual CloneDrive - do not use these two products to emulate disks at the same time. I'd recommend uninstalling one of them.

2. Update drivers:

hamachi.sys Thu Feb 19 12:36:41 2009
Hamachi - update or uninstall

NETw5s64.sys Tue Sep 15 22:40:39 2009
Intel? Wireless WiFi Link Adapter

igdkmd64.sys Wed Sep 02 21:54:15 2009
Intel GMA

iaStor dump_iaStor.sys Fri Jun 05 04:53:40 2009
Intel Matrix Storage

DKbFltr.sys Thu Mar 26 05:15:42 2009
Dritek 64-bit PS/2 Keyboard

RTKVHD64.sys Wed Aug 05 12:46:28 2009
Realtek Audio

agrsm64.sys Tue Apr 07 00:31:06 2009
Agere Modem - update or disable

speedfan.sys Sun Sep 24 16:26:48 2006

mwlPSDFilter.sys Tue Jun 02 13:07:30 2009
EgisTec PrivateSafe

mcdbus.sys Tue Feb 24 12:34:07 2009

ElbyCDIO.sys Tue Feb 17 19:11:23 2009
CDRTools Elaborate Bytes AG

VClone.sys Sat May 23 02:08:37 2009
Virtual CloneDrive Elaborate Bytes AG

k57nd60a.sys Sat Jun 20 14:34:49 2009
Broadcom NetLink (TM) Gigabit Ethernet

NTIDrvr.sys Wed Mar 25 05:09:39 2009
NewTech Infosystems, Inc.

SynTP.sys Fri Jun 19 05:33:58 2009
Synaptics Touchpad

3. Run memtest overnight:

RAM - Test with Memtest86+

... Read more

1 more replies
Answer Match 50.4%

A few months ago my computer of a year started having an issue of crashing, and not normal crashes I am used to. There has not been a single BSOD occurrence once these lockups and crashes started happening.

The order in which things go:
-Normal activity on computer
-Cursor freezes, cannot move
-Check CPU gadget, shows CPU processing spikes
-Cursor freezes again, happens repeatedly, at about 5 to 10 second intervals, each showing a CPU process spike
-Attempt to open up task manager to get a better look at processes, computer locks up, goes to black screen, video output soon shuts off, shows that there is no video input to monitor, computer still on
-Happens maybe once a day, some days up to three or 4 times in a day
-Some occurrences I will not move into task manager, see if it will quit on it's own, will continue to freeze every 10 seconds or so at about 5 seconds freezing time, eventually it will crash on it's own
I have not installed any new hardware to my computer, and only recently have I installed more security on here (Microsoft Security Essentials), that being the only thing. Started happening up and out of no where, any advice would be much appreciated!

A:Complete Crash of computer, no BSOD what so ever

see if the following link helps ya any:

"ntoskrnl.exe" BSOD

1 more replies
Answer Match 50.4%

One minute my computer was running smoothly. All or a sudden, i can't open one thing without the entire system crashing. It was that way for a good 2.5 hours now it is back to normal. I was able to run the HiJackThis while it was freaking out. Also, when my computer is running fine, whenever i open up the folder that has my movies in it, i get an "explorere.exe" has crashed. and it seems that it only does this when they are in the thumbnails setting.

I'm running XP home edition service pack 2

Please help me out. I'm in school right now and if my computer crashes, i'm screwed

I really appreciate your help

Deckard's System Scanner v20071014.68
Run by Sam Farr II on 2008-03-21 22:51:12
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
53: 2008-03-22 02:51:17 UTC - RP110 - Deckard's System Scanner Restore Point
52: 2008-03-21 22:49:25 UTC - RP109 - System Checkpoint
51: 2008-03-20 22:01:52 UTC - RP108 - Software Distribution Service 3.0
50: 2008-03-19 00:57:12 UTC - RP107 - Software Distribution Service 3.0
49: 2008-03-16 20:19:52 UTC - RP106 - System Checkpoint

-- First Restore Point --
1: 2008-01-06 01:55:47 UTC - RP58 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.
... Read more

A:Complete system crash, still crashes now


1 more replies
Answer Match 50.4%

Hi! This morning my mother was online checking a newspaper website when they system froze up completely. After attempting CTL-ALT-DLT without seeing the task manager she simply turned off the computer (she has a mac and evidently this is how she resolves problems at home). When I tried to reboot I kept getting the Windows start up screen and then it went into a DOS screen giving me several choices:
restart in safe mode
restart in safe mode with networking
restart in normal windows mode
restart using the most recent configurations

I have tried all these options and no matter what I choose it loops into the Windows is starting up screen and then takes me to the DOS screen with those choices.

I am desperate as I am recovering from surgery and forced to work from home. I am fortunate to have my laptop here but I really need my PC up and running. Can anyone help me?

Thanks in advance,


A:Complete and total crash - need urgent help

Hi Kitty welcome to TSG

Problem could be just a very corrupted Windows or hardware (not so good). What did HP give you as far as discs? Do you have a full version of XP or just a restore disc? Any diagnostic CDs?

3 more replies
Answer Match 49.98%

Hi i recently re-installed a game that i have played before with no issues.

I played the game for about 40 minutes to an hour, and when i closed the game and opened another, my computer quickly lost framerates.75,65.....1...0. and it freezes.

With no other options i hold in the power button to turn off the computer. Trying to reboot the computer seemed normal until it reached the microsoft loading screen. It sat loading for a good 10-15 minutes before i gave up, hitting the power button yet again.

The computer told me that it was unable to start windows and gave me the option to check for errors, so i did.

i was met with " The instruction at 0xfcd45e00 refrence memory at 0x00000101. The memory could not be written."

also same messege with 0xfcf55e00.

Frustrated, thinking i have lost my computer i shut it off and came in search of answers. I went back to my computer after about 45 minutes and tried again. This time it allowed me to do a CHKDSK which i allowed it to complete. To my surprise It booted up windows after completing the CHKDSK. Only problem is now, alot of my programs seem to be currupt and the computer is just running very very veryyyy slowly.

This is my current state, i appreciate any help.

A:Game Crash followed by massive computer fail

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Scanners (read the details at the link)

I would normally suspect that this is a failing hard drive - but have just seen this behavior on an infected system at work. We haven't finished fixing it yet, so I can't identify the problem - but the above diagnostics will let us know which is most likely.

10 more replies
Answer Match 49.98%

My PC is not booting and it repeatedly restarts after this message 'Configuring Updates Stage 3 of 3 0% complete Do not turn off Computer'. I have tried every available option in boot menu, like starting in safe mode, in recovery mode and so on, but it didn't helped. I even tried to boot it with my Vista DVD, it shows setup option but it only asks for reinstallation of Vista OS. What I need is to booting my PC to desktop wherein I can uninstall the update which is giving me the problem and not to format my OS. I had this problem earlier and I had to format my C drive and reinstall Vista, but now I don't want this to happen again. I have SP2 installed in my PC. I have attached some of the messages that i got. Pl. help

A:'Configuring Updates Stage 3 of 3 0% complete Do not turn off Computer ' pl. help

Originally Posted by raviknt

I even tried to boot it with my Vista DVD, it shows setup option but it only asks for reinstallation of Vista OS

Probably your Vista DVD don't have "repair Computer" option.It is possible -follow to below MS article how to have access to WinRE in this case:You cannot start Windows Recovery Environment after you start a computer by using the installation DVD that has been provided by the computer manufacturer

2 more replies
Answer Match 49.98%

So yesterday my laptop said it was installing updates, and got stuck on a purple screen 'We couldn't complete the updates, undoing changes, don't turn off your computer'
24 hours later and about 10 hard resets and it's not changing or rectifying


More replies
Answer Match 49.56%

I have problems entering windows after the first installation of Windows 7 64 bit built 7000.
After seconds the welcome (splash) screen appears, the windows suddenly reboot automaticaly.
After that, black screen appears with dashes blinking.
(Actually, my current OS is Windows 7 32 bit built 7600, but I think it isn't cause of the problems. I have formatted the local drive, in which my current OS was installed, before I install Win 7 64 bit).

So, somebody, help me please !

A:Sudden Reboot (Win7 64bit) after Installation Complete & Black Screen

Seems a hardware problem or try to reformat and re-install.

2 more replies
Answer Match 49.56%

Greetings, I have an incredibly frustrating problem I hope I can get help with.

The problem I am experiencing is complete crash of my system at random intervals. I lose video, and hard drive lights turn off. I would assume it was acomple shutdown, however, the fans and LED's in the case remain on the power button on the case does not respond and I must manually flip the switch at the back of the power supply to restart. Additionally I was experiencing strange graphical artifacts(vertical lines in windows, strange characters in the POST screen before windows loaded)

I ave ALREADY replaced my power supply and video card as I initially believed those to be the source of the problem. however, after replacement the problem persists albeit with no graphical oddities and less frequent crashes. My guess is the mother board is the source of the problem, but I don't want to replace another part without being sure

ANY hep would be appreciated.

Oh yes, I built my own PC and currentuly have windows 7, cooler master silent pro M 600w PSU, Biostar Ta770 A2+ mobo, ati radeon 2600XT GPU.

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Answer Match 49.56%

I am running WinME on a Dell Inspiron 2500.
I have Word 2000 SR-1, and it's causing a complete crash at the splash screen point.
It was producing errors for a few days, and can now occasionally be coaxed as far as an error message before causing the system to give up the ghost.

The first message it produced was that it caused an error in msvcrt.dll.
It then moved onto user.exe. The last time I got a message it said,
'Ssdpsrv has caused an error in user.exe'.

I have tried removing word and reinstalling it from CD (both the repair option and complete uninstall, reboot and then reinstall).
I recently used an update CD from microsoft, which had various security patches, updated to IE 6 etc. (Although I'm pretty sure the dll error started before I did that). System restore to last week when word was working didn't help either.

I thought of updating word, but don't want to do a huge download (for my dial-up) if it's not going to help. (Besides which, the auto-detect on the Microsoft Office update page just tells me it doesn't support Office for Mac, which is odd. One would think it could detect its own OS).

Anyway, any ideas would be great - I'm at a complete loss.


A:Solved: Word causing complete crash

Try the word troubleshooting steps here

2 more replies
Answer Match 49.56%

Hello, can anybody help me with this one?

This normally happens whilst internet browsing and may be related to the graphics card - i am not sure if it is the card itself or maybe browser features activex and the like or possibly malware.

The computer just crashes right down to restart.

A brief history of the PC over the last 6 months.

1. Graphics freeze and crash due to graphics driver - fixed with new x300 catalyst driver.
2. Computer fine until hit by virus - norton, mcafee unable to fix so reformat.
3. Internet explorer crashing due to activex controls? so downloaded mozilla.
4. Computer fine for a while but now complete crashdown whilst on interent.

The crash has no pattern (i.e not specific to flash animation, java, etc)

Anyways i have a hijack log here to see if it is related to some malware.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:34:53, on 01/06/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\... Read more

A:Screen pauses then complete crash! All the time!

Welcome to TSG

Download Combofix from any of the links below, and save it to your desktop. For information regarding this download, please visit this webpage:

Link 1
Link 2
Link 3
**Note: It is important that it is saved directly to your desktop**


1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.


Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
Do not mouseclick combofix's window while it's running. That may cause it to stall

1 more replies
Answer Match 49.56%


I'm unable to boot to Windows XP Pro. I get the message that Windows is unable to load because <Windows root>System32\hal.dll is missing or corrupt.

I called Dell, but my warranty is up and they want to charge me $129 likely to tell me that I'll have to reload Windows (which I know how to do).

They tell me that I can recover my data (which I sorely want to do) if I do a "parallel installation" of Windows. I've never heard of this. What on earth does that mean?

I have an XPS 600, I've tried safe mode, no luck. HELP!! (Please).


A:Complete crash--hal.dll file missing or corrupt

7 more replies
Answer Match 49.56%


I'm unable to boot to Windows XP Pro. I get the message that Windows is unable to load because <Windows root>System32\hal.dll is missing or corrupt.

I called Dell, but my warranty is up and they want to charge me $129 likely to tell me that I'll have to reload Windows (which I know how to do).

They tell me that I can recover my data (which I sorely want to do) if I do a "parallel installation" of Windows. I've never heard of this. What on earth does that mean?

I have an XPS 600, I've tried safe mode, no luck. HELP!! (Please).


A:Complete crash dll file missing or corrupt

There are a few different ways you can recover you data.
1. You can remove the drive and put it into an external enclosure to copy the files to a safe location.
2. You can add it to another machine internal and copy the data.
3. You can use a Linux Live CD to browse the file system and save your files
4. You can use Symantec ghost to recover your files

To fix Windows, you can try doing a "Repair Install" which will install Windows again without damaging your data. You'll have to get all of the patches that came after whatever service pack is on your XP CD but the data should not be deleted or overwritten when doing this type of install.

Here's information on repairing or restoring the hal.dll file:
Error message: "Windows could not start because of a computer disk hardware configuration problem"

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Answer Match 49.56%

I'm running dual hard drives and I started my computer this morning to find the usual hard drive select screen. I selected my usual hard drive and continued to the next select screen. I was prompt with a recovery or a start windows normally options. I selected the usual "start windows normally". Then my computer was forced into recovery mode which never loaded. It loads a blank windows recovery screen that never loads. I left the computer to load for over 2 hours and no luck, it never loads. I've tried restarting and selecting the recovery option for the second option.. but the same result. I've never had this kind of issue before and I'm wondering if the main hard drive has failed. I've tried the usual F12, CTRL+ALT+DEL combos but it is completely unresponsive. The second hard drive I have doesn't have windows installed so it leads nowhere if I choose it.

I've attached a few pictures before for each of the screens along with the blank windows recovery screen.

imgur: the simple 404 page

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Answer Match 49.56%

It first happened while I was playing Diablo III. The colors on the screen went crazy then Diablo froze and the screen started flashing which eventually lead to a crash and a blue screen.

After the reboot windows started and automatically ran the cmd prompt with winSAT trying to diagnose something?
It would go through the process and it seemed like it was just looping over and over with no solution. I closed the cmd prompt and it crashed shortly after, with the same errors.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800A640010
BCP2: FFFFF8800F6649C8
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
On the next reboot I then ran in safe mode and did a system restore hoping it would clear up. It did not. After the restore it did the same thing and eventually crashed again.

Here I have both the dump files from the incidents (it only recorded two of them)

I have googled and read up a lot on similar errors and it seems to be either a hardware issue or a driver problem.

I am downloading drivers right now and will see what happens, but I am doubtful.

Also when the blue screen came up, it said something about the "nvlddmkm.sys" file, but I don't recall what it said. It was too fast for me to catch it all.

Any help or direction is g... Read more

A:BSOD crash after display drivers fail. BCCode 116

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps CPUID - System & hardware benchmark, monitoring, reporting

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

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Answer Match 49.14%

Hi. My HP 15 touch smart notebook crashed a few weeks ago and I just had the computer for less than 6 months and I still have at least 6 more months of warranty on it. But I had accidentally took the battery pack out while putting the computer on charge and I put it back in and tried to turn my computer on, and so far for the last several weeks I couldn't do my school work bc it won't turn on. There is no noise, the fan won't turn, the screen won't display. The only that works is the charging light (orange when its dead and is charging; white when its half charged and is charging). I have tried all methods to get it to turn back on and none have helped me so far. Is the only thing I can do is send it off to be repaired? Or do I need to just buy replacement parts?

A:Complete dead computer - no noise, fan whirring, screen turn...

Worrells2000 Hello;Allow me to welcome you to the HP forums!While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.If HP can not fix it, then you should be able to insist on a replacement -- at no charge!If you live in the US or Canada, contact information is on this page: you live elsewhere, contact information is on this page: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!Good Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

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Answer Match 49.14%


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Answer Match 49.14%


Computer worked fine with Win8.1 until my antivirus self-disabled and a very high CPU/Mem/Disk usage episode occured last night. Following that, it became impossible to run Firefox and Chrome, they keep crashing. IE works for very brief periods, then crashes too. Tried MBAM twice but it refuses to complete and hangs up at some time. DDS will not run and gives out a 'compatibility mode' issue. Tried uninstalling / reinstalling firefox to no avail. After further tests, every kind of app seem to crash on startup or after a little while, including notepad... However windows boots fine.

The kind of crash is weird. ctrl alt delete seems to hang up too. I have to reboot or must be very patient.

I suspect malware because computer is recent and worked A1 til last night and everything was so sudden.

Sorry I cannot post the requested logs.

Thanks for your time.

A:Suddenly all apps crash, MBAM refuses to complete

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.


Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same d... Read more

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Answer Match 49.14%

Hi, I have a problem with my Dell Vostro 1510 laptop running XP SP3:
It regularly crashes. Usually the screen freezes up, cursor remains where it is, pc doesn't appear to respond to anything. No HDD light suggesting it's doing anything. pressing caps lock doesn't light/unlight. I normally have an external lcd plugged in, which I can un-plug and re-plug in and I get the same frozen image. I'm forced to power off and start up again. This happens on average about once a week.
Sometimes the laptop is playing music and when it crashes it keeps on making noise, just a single drone-like hum at what I suppose is whatever sound it was making at the time of the crash.

Most but not all the time this happens when I have both my wireless on and a network cable plugged in. I use wifi from home and a cable at work, so if I forget to turn off the wifi switch before I plug in the cable there are often problems. The problem most often happens shortly after startup. I log in to windows, maybe have a chance to start a couple of programs, then freeze. Sometimes I've had to start/turn-off a few times before it gets going ok, but usually when it's going it's fine for a few days (I normally hibernate and only restart every few days).

One time it crashed just at the point put the laptop down on the floor. I didn't throw it or anything, but it was a slightly firmer put-down than I'd normally do, and it crashed in the normal way with sound humming away. I ... Read more

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Answer Match 48.72%

I have two Windows 7 64 bit systems that worked perfectly until approx two weeks ago. They started becoming unresponsive to various websites, such as (unable to listen live). Both computers then started having problems opening sites through google searches.
Following this, most updates on both computers fail. Downloads from the internet fail. Updating flash on one - failed. downloading .net framework update - failed.
One computer has MSE - updated and ran scan - no threats found
One computer has AVast - updated and ran scan - no threats found
Tried to download malwarebytes on the computer with avast - failed
went to XP station - downloaded to thumb drive and installed from thumb drive and ran  - no threats found
from cmd prompt -  ran sfc /scannow on both computers  -  no problems found
Can anyone give me any ideas of where to go from here to get both of these computers working properly again

A:Updates Fail/Downloads Fail/Flash Sites Fail x2 computers

The first place to start is are you getting any error messages when the updates fail? What do the messages state -- for example, do you get any error codes? Please post that information here.

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Answer Match 48.72%

This first occurred this past Thursday when I came into the room the screensaver appeared to be frozen and I could see what looked like little blue squiggly lines on the screensaver. I manually restarted the computer and everything seemed alright. However the next night while online, the mouse started to slow down to a crawl and eventually froze. Again I had to manually restart. It next happened once when I was doing a scan with Spybot S&D and again while attempting to watch a video with VLC player (audio suddenly froze up and repeated over and over with the "da-da-da-da-da-da" like sound when something is really stuck bad). I called Dell and they told me to hit F12 and run some tests. I ran EVERY test and everything passed no errors ASIDE from the CPU fan speed being incorrect and the Blu-Ray RW not passing it's self test. The next time I started up everything went pretty smoothly for a couple of hours, I was able to watch a youtube video and listen to an mp3 on Winamp.

However I was wrong in thinking the worst was over. I began to watch another video with VLC Player and six or so minutes into it the audio made that wonderful sound of being frozen and the video stopped. I attempted to exit the player to no avail. Another restart (which happened on it's own after I left the computer sit for a few moments after this freeze) and I figured I'd remove everything having to do with video and audio that I had installed and reinstall. During the process... Read more

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Answer Match 48.72%


I recently upgraded to windows 7 from vista home premium. I didn't do a recovery disk for vista and only have a repair disk for win7 64-bit. Is there anyway to put this OS on my computer with only the repair disk? HP is taking to long to get my recovery disks and need my laptop. Someone please help me get my computer up and running.

The reason I can't find an operating system is that I installed a new 320gb hd cause the 160gb factory hd became corrupted and no longer usable. Right now I started to follow the steps for the HARD MASTER RESET which I was given 5 options on the screen and chose command prompt. Got as far as where u choose the drive where the disk is, put dir and can't find the exe file.

A:complete hard drive crash on Compaq Presario with Win7

No Can Do... If you upgraded, what happened to your Win 7 CD?

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Answer Match 48.72%

I was recently given a Dell Inspiron E1505 laptop with windows XP Media Center Edition as a gift. I am very grateful for the gift as a single mother of two in college. The only problem is, that this computer has been a problem since the first time I turned it on. It constantly had to suddenly shut windows down and kept telling me to run CHKDSK/F and restart. It never would work till today. After the computer restarted now every time I try to turn it on it first goes to a boot menu asking to start in safe mode, a few others and start windows normally, and then no matter what I choose the entire screen goes blue and says "A problem has been detected and windows has been shut down to prevent damage to your computer." and some more about disabling antivirus and back up utilities and to run CHKDSK/F but the screen never changes and I can't do anything. I am hoping this can be fixed, even though the computer has been a pain, I have to have it for school and will be devastated without it. If someone out there can help me fix my computer I will be so grateful.

A:Dell Inspiron E1505 Windows XP complete system crash

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Answer Match 48.72%

URGENT: Blue Screen/Boot-up Crash/ALL Repair/Install Fail
Dell T3500 2 15.T hard drives with RAID 0
Windows 7 x64 Ultra
My newly bought T3500 has been unable to boot up since Sunday (Apr 25).
Whenever it boots up, it crashes and yields a blue screen.
Dell tech support has been unable to resolve the issue over the phone and refused to deploy a Windows 7 specialist to resolve it on site.
Using Win 7 Ultra CD, a repair attempt yields the following log:
Root casuse found:
Unknown Bugcheck: Buckcheck 6b, Parameters = 0x0, 0x0, 0x0, 0x0,
Repair action: System files integreity check and repair
Result: Failed, Error Code = 0 x490
Time Taken = 651039 ms
1. Boot-up results in blue screen.
2. Unable to repair with the Win 7 CD.

It appears Win 7 can't access the boot drive.
It appears most system files are inaccessible.
Days before it could boot, it has the following issues:
1. sfc yields: Windows Resource Protection could not start the repair service.
2. Repair Install yields: Windows could not retrieve information about the disks on this computer.
3. Windows Installer: The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Please help.


A:URGENT: Blue Screen/Boot-up Crash/Repair/Install Fail

KB article for this error (may/may not apply to your situation): &#34;STOP&#58; 0x0000006B&#34; Stop error message during startup on a computer that is running Windows 7 or Windows Server 2008 R2

Also, FYI, we've had an issue at work where the system was missing the smss.exe file (this was on XP systems and was caused by the McAfee command line scanner). I would suggest using the command prompt in the Startup Repair menu to replace system files - but unfortunately I can't say which one's are needed.

You may also try running sfc.exe /scannow from the command prompt - it may/may not help.

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Answer Match 48.3%

I'm going to try to add the image of this problem everything works fine after I click on OK. Thanks for all help & rep points. Also, I have not tried to type any commands.

A:cmd box and error at every turn on or reboot need help please!

Quote: Originally Posted by p5200

I'm going to try to add the image of this problem everything works fine after I click on OK. Thanks for all help & rep points. Also, I have not tried to type any commands.

Do you run an AV program? I would suggest checking for a virus/infection.


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Answer Match 47.88%


Got a really annoying problem. I am having a dual boot machine with Win7 and Kubuntu 10.04 x64. For some reason every time I have been in Kubuntu and try to reboot into Windows, either a lot drivers fail to load at startup and I have to reboot (which normally leads to everything being okay) or Windows crashes doing startup. I have tried to run Chkdsk, which says everything is okay and sfc /scannow which also says everything is okay. After one crash I tried to start up in 'recovery mode' but Windows were unable to repair what ever the problem was. There does not seems to be any problem with Kubuntu!
Anyone having similar problems?
Any help would be really appriciated

A:Dual booting Kubuntu/Windows7 fail to load drivers or crash at startup

Quote: Originally Posted by klausindc


Got a really annoying problem. I am having a dual boot machine with Win7 and Kubuntu 10.04 x64. For some reason every time I have been in Kubuntu and try to reboot into Windows, either a lot drivers fail to load at startup and I have to reboot (which normally leads to everything being okay) or Windows crashes doing startup. I have tried to run Chkdsk, which says everything is okay and sfc /scannow which also says everything is okay. After one crash I tried to start up in 'recovery mode' but Windows were unable to repair what ever the problem was. There does not seems to be any problem with Kubuntu!
Anyone having similar problems?
Any help would be really appriciated

Since window (SFC, and chkdsk) seem to indicate Win 7 is ok, and Kubuntu also seems ok, I suspect it is in the boot loader. What/how are you picking the active OS?


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