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Code Purple Configuration Error HP/Compaq

Q: Code Purple Configuration Error HP/Compaq

Hi!
I'm working on a HP computer running XP Pro. When the computer would try to boot up to Windows an error message would appear stating that there was a configuration error and to contact the manufacturer. Then in paranthesis (Code Purple).

I did a search for Code Purple on the internet and got a number of hits, but only one seemed to have any suggestions for a solution.

This is what I found out and this is what I did (Some of these I copied and pasted from this blog - but just changed them to indicate specifically what I did I don't want to take credit for their great suggestions - the blog is at: http://www.billoblog.com/billoblog/?p=152#comments )

Code Purple indicates that there was a booby trap placed in HP and Compaq computers in which a “tattoo” or numerical signature of the motherboard and hardware configuration is created at the factory and encoded into the restore disks on a particular computer. When you re-install your system, it checks to make sure the system h I removed the hard drive from my Pavilion and put it in the other system. I then looked for the file that was doing the anti-piracy check. I found it at:

I removed the hard drive from their Pavilion and put it in the other system. The writer of the blog had found the file that was doing the anti-piracy check at:

C:\hp\bin\ConfigCheck\cfgchk.bat

The cfgchk.bat file contains the following:

c:\hp\bin\hpdmi r > dmiout.txt
python c:\hp\bin\ConfigCheck\run.py
del dmiout.txt
cd ..
rd /s /q c:\hp\bin\ConfigCheck

The invocation of run.py is the actual check. The way the anti-piracy mechanism seems to work is to loop in the check if the comparison between the motherboard BIOS string (returned by hpdmi.exe) and the expected value fails. By looping in the error message, the check effectively puts the brakes on Syscheck, so the final configuration of XP never completes and you don’t get to a functional Windows desktop. Since the loop is in run.py, you can bypass the problem by just removing the invocation of the Python script. In other words, delete the line

python c:\hp\bin\ConfigCheck\run.py

For the writer of this thread this worked and he was able to reboot. However for me, I ran into some complications.

When I reinserted the hard drive to the original computer, it pulled up to Windows after a very long time configuring. When it got into Windows there was a message that said XP Pro could not open because of a missing boot.ini. I went to msconfig and did a boot.ini check and it said everything was running properly. I checked for the boot.ini in the C directory and it was there. (Read it)

Anyway, I rebooted and then it would not open windows, it would only pop up to the safe mode option page. If I tried to go into safe mode it just restarted again. The only option was to turn off the computer.

I did a system restore (I didn’t reformat in hopes I could save the data files.) Of course, it reinserted the python. So I was back to where I started.

Another reader in the blog wrote in that he had called Compaq and they told them the only solution was to tatoo the new mobo by deleting the ConfigCheck folder.

So I again piggybacked the hard drive, went to C:\hp\bin\ConfigCheck and deleted the ConfigCheck folder. Again it rebooted to Windows and then I received the same boot.ini error.

I tried using a Windows 98 starte up disk at this point to see if I could bypass the boot.ini and solve the problem but that didn't work.

Any suggestions?

Thanks in advance.

A: Code Purple Configuration Error HP/Compaq

16 more replies
Answer Match 100.8%

I would like to say hello to everybody here. I have a problem. My problem is the nasty dredful Code Purple Configuration Error for HP. I have been working on a HP Pavilian mini tower, and I ended up having to destructive restore it. I then restart the tower, and I get this Config Error code Purple. I don't mess with HP very much (I compac/HP) I have also did my research on the problem, and I know its got a tatoo on the mother board(haven't added any hardware, and the reason for the restore everytime I tried to logon, it would say saving settings and restart) Of course this computer hasn't came with a restore disk, its on a partition of its own. I know their was a lawsuit over HP sending restore disk, and I also know I need to put the hardrive in a different tower and delete a bin file. Here's the problem. I have been fighting with hp over this restore disk and wanting me to pay for tech support. I feel I shouldn't pay for tech support because this problem was caused by them. My question is there away to fix this easier than the other ways shown on this forum. I never have hook up a hp hard drive to a different tower(which I don't think will post any problems, but then when deleting bin files or even locating these file. I am not too comfortable with doing. Will someone either let me know a easy way to fix this or instruct me in which is the best way and the step to fix it. Sorry for acting like a dumby, but i am not trying to mess up this HP comp... Read more

A:Code Purple Configuration Error HP

I'm guessing nobody wants to touch this with a 10ft. pole. I still have the same problem with this HP, and I really don't know what will work to fix this, and if there is a way to do it easier. I have read alot about this subject, but really can't find the correct way to get this up and running. If someone could help that would be great.
 

1 more replies
Answer Match 99.54%

Yes im trying to resolve a systems configuration error code purple. computer is a compaq desktop windows xp 3 thats quite old .no new hardware has been installed but on startup i get that message.read a lot of post on this but cant resolve this.lost my copy of the OS.when i run safemode recovery no luck there ,then i did a destrutive recovery,that i dont think i should have done.would that complicate things with out haveing the orignal os cd. i would appreciat any updated input or ideas on the systems configuration error code purple
 

A:systems configuration error code purple

When exactly do you get the message? Is it before Windows starts to boot? How does the message appear? Is it white lettering on a black background?

Does the machine boot? If so, how (What do you have to do after you see the message to get it to boot)?
 

2 more replies
Answer Match 99.54%

Hi,
I have been looking all over the net to find out what this problem is, but alas, nobody has been able to identify it. Basically, my computer had a blue screen that flashes with the message HP Invent, that goes by rather quickly, followed by a black screen with safe mode options et al. When attempting a recovery I got the code purple error. I have read several people mention a motherboard issue that is not 'tatooed' correctly. But this motherboard is the original that came with my PC in 2003! There have been no upgrades in at least four years. The only new addition has been a Sony monitor recently. Please can someone tell me what this Code Purple error is, and how to resolve it. Time and assistance will be gratefully received.

Regards,
 

A:Windows XP: Configuration Error - Code Purple

If its the motherboard going bad all you can do is replace it if you so choose.Motherboards can be expensive to replace and they dont last forever.
 

3 more replies
Answer Match 99.54%

I have done everything i possibly can that i know of using the internet (F10, F5 F8 etc), i even called and got no help except more it will cost you $60 to get a number and i asked what is the number for where? No answer Last week, the computer no longer got past the microsoft logo (note no discs of any kind came with the computer, just it the mouse and the keyboardy from Best Buy) and no there isn't extra warranty on it. Ok i did system recovery, didn't work, system restor to last point it was working didn't work. Now it has obviosuly recognized i did a recovery so it goes to the logo screen and then the white box "Configuration Number Error)" comes up. Tells me to call HP to obtain it and the story goes on. Is there any backdoor tricks to obtain the config number, or of any fixes you know.I was wondering if it was a complete hard drive fail.  Any help is grealty appreciated! Thanks,Rosemary

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Answer Match 98.7%

HP Pavilion a522n.  I just did a full recovery using a DVD I created when I bought the computer.  The following message appears:Your system has detected a configuration error. Please report this error to Customer Care using the phone number found in the Warranty and Support Guide that came with your PC. Unless corrected, this error will prevent your PC from operating properly. Turn off your PC by pressing and holding the Power button. After a few seconds your PC will automatically turn off. (Code Purple)" I first did the HP PC System Recovery and got the above message, so then tried the DVD I created.  Both get the same results.what do I do now?

A:Your system has detected a configuration error. Code purple

Thses may be very helpful:http://h30434.www3.hp.com/t5/Desktop-Operating-systems-and/Code-Purple-Error-Help/td-p/359373 http://www.question-defense.com/2010/07/24/hpcompaq-system-configuration-error-code-purple-windows-v...

9 more replies
Answer Match 95.34%

I just recently ran a System Recovery on my Windows XP Home Edition SP3 computer and after the recovery is done I restarted the system and then this message shows up and I'm stuck here.

I don't have any disc that came with the computer because that was a very long time ago already. I tried to download the "Windows XP Home Edition Set Up Disk for Floppy Boot Installation" from Microsoft but I can't run the ff:

Windows XP Home Edition
Windows XP Home Edition SP1
Windows XP Home Edition SP2

I can't create the Set Up Disk For Home Edition, SP1, and SP2 because this computer I'm using right now is a 64 bit and no floppy disk drive. That's why I downloaded this instead:
Windows XP Service Pack 3 - ISO-9660 CD Image File
from:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2fcde6ce-b5fb-4488-8c50-fe22559d164e&displaylang=en

I burned it to a DVD ROM but I don't know what to do next. After burning I reinserted the disc to this computer and the autorun activated. Then I inserted the disc to my Windows XP which has "System Configuration Error" and tried to reboot it but theres no autoplay or anything the computer still goes through the "System Configuration Error" message and I don't know how to access the set up disc. What should I do? Help please..
 

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Answer Match 87.36%

XP Configuration Error : "Code Purple"
Dats any one can help me how to solve this problem ? what to do? thanks alot
 

A:XP Configuration Error : "Code Purple"

Code Purple is something you get on HP/Compaq machines when they need a "Tattoo" - likely a mobo failure. Contact your suppliers techie support so they can send an engineer out to fix it - if in the UK and the PC was from PC World, Dixons, Currys or Currys.Digital its (0870) 901 3000
 

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Answer Match 87.36%

I was following this information

http://forums.techguy.org/windows-xp/469752-code-purple-configuration-error-hp.html

for my Compaq sr5510f, but

c:\hp\bin\ConfigCheck\cfgchk.bat didn't exist. c:\hp\bin\ConfigCheck\run.py did though.

The original instructions might work with some modification, but I just moved c:\hp\bin to c:\hp\bin_orig.

Things seem to be fine so far.

I don't think I'll be needing any HP software on my machine.

Just wanted to make a note for anyone it may help.
 

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Answer Match 86.52%

please reference this closed post - http://forums.techguy.org/windows-xp/469752-code-purple-configuration-error-hp.html

I got around the error by following the post above (copied part of post and placed below) but also had to do one extra step:

1.- Do a complete recovery using recovery partition or the Recovery DVD's/CD's

2.- When you get the error use a MiniPe CD or enter a BootCD to Load Dos or some Environment with ntfs Support, and some app to edit textfiles and boot into that (or power down the machine and remove HDD and use a USB adapter to hook into a working machine)

3.- Get into C:\hp\bin\CheckDMI folder

4.- Open CheckDMI.cmd File with a textfile editing app

5.- Look for the below code:

if not exist c:\hp\support\DMIinfo.ini (
echo "Cannot locate DMIinfo.ini. No DMI validation was performed." >%CodePurpleLog%
goto mismatch
)
copy c:\hp\support\DMIinfo.ini /y /v >NUL
c:\hp\bin\cPC_rDMI.exe /rall >DMIofUUT.ini
6.- Change 'mismatch' to 'cleanup'

if not exist c:\hp\support\DMIinfo.ini (
echo "Cannot locate DMIinfo.ini. No DMI validation was performed." >%CodePurpleLog%
goto cleanup
)
copy c:\hp\support\DMIinfo.ini /y /v >NUL
c:\hp\bin\cPC_rDMI.exe /rall >DMIofUUT.ini

7.- Extra step* The code goes on to call another file that checks DMI as well:

REM ----------------------------------------------
REM Compare the DMI contents
REM ----------------------------------------------
call CompareDMI.cmd... Read more

A:Code Purple HP/Compaq Win 7 Resolution

That post was from 2006!! I am sure HP has sorted this out by now.
 

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Answer Match 85.26%

So I have read the threads on Code Purple restart fixes etc. but I don't know exactly how to apply that to my current situation.

I was attempting to fix my parents' computer to factory settings and I was successful in reformatting however I did recieve the code purple message upon restart. Their computer, a Compaq 55400NX, came with a recovery CD but when I insert it I don't really get anything different nor can I recieve a new recovery page. See, when I press R to get to the recovery screen I am prompted with a system restore, not any of these special menus where I can access the files or anything like that. And now, after trying various options through the F8 menu, I only recieve an 'inproper/ incomplete setup' notice, not even a code purple!

Needless to say, I feel very out of my league. HELP!!!

A:Compaq Recovery Issues- Code Purple + ...? PLEASE HELP!!!

The Configuration error : Code Purple is usually a corrupt motherboard, as OEMs will place identification on the motherboard to verify the CD belongs to it and if it doesn't match you will get this error. Usually on Compaq or HP PCs.

Try inserting the CD, then restarting and upon restart hitting Esc - do you get any bootup options? If you can see a "boot from" menu then choose your CD and continue the format and factory restore.

If not, clear the CMOS ("reset the CMOS" or "load default values") through the BIOS and then retry again.

7 more replies
Answer Match 85.26%

So I have read the threads on Code Purple restart fixes etc. but I don't know exactly how to apply that to my current situation.

I was attempting to fix my parents' computer to factory settings and I was successful in reformatting however I did recieve the code purple message upon restart. Their computer, a Compaq 55400NX, came with a recovery CD but when I insert it I don't really get anything different nor can I receve a new recovery page. See, when I press R to get to the recovery screen I am prompted with a system restore, not any of these special menus where I can access the files or anything like that. And now, after trying various options through the F8 menu, I only recieve an 'inproper/ incomplete setup' notice, not even a code purple!

Needless to say, I feel very out of my league. HELP!!!
 

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Answer Match 85.26%

Easy and quick solution

Boot from a live cd or recovery cd like miniPE and just rename the c:\hp folder to something else. Reboot and finish installation.
 

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Answer Match 73.5%

my xp computer is not working it showed a code purple and i need help fixing it the f10 shift is not helping either
 

A:Code Purple windows xp error

To help with this we need to ask for a bit more information...
http://static.techguy.org/download/SysInfo.exe

Copy /Paste the results into a Reply here in your thread.....

That will show us important generic info on things we need to see to help with your issue
 

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Answer Match 73.5%

HP sent me a new pre imaged hard drive to install in my computer. This was to warranty a bad hard drive. It was supposed to be simple, just turn it on and windows 7 would install itself. When I turned it on I got system configuration error code purple. Can I fix this myself. If so, How? If there is a fix outside of calling HP, do you think it would void the warranty?

HP Pavilion Slimline s5000
Windows 7 Home Premium
 

A:Error code purple Hp Windows 7

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Answer Match 72.66%

whats the latest fix for code purple on my HP desktop
 

A:August 2008 XP code purple error

I've moved your thread, Random Discussion is not for technical questions.

See this thread: http://forums.techguy.org/windows-nt-2000-xp/469752-code-purple-configuration-error-hp.html
 

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Answer Match 64.26%

Hello!

A virus corrupted my system yesterday and I decided to do a full recovery from the partition. This is an HP, and of course it was afflicted with the infamous "Code Purple" error upon recovery. I have no real way to fix this on my own, so I'm thinking about just installing a new OS. I wanted to upgrade to windows 7 anyway.

So, will installing Windows 7 onto this system (which was previously running Vista, but it's been reformatted so that won't matter) fix the code purple error? I've seen some places recommending this way to fix it. Just wondering if anyone knows for sure if the new OS will give me any issues because of this error.

Thanks!

A:Will Installing Windows 7 Fix "Code Purple" Error?

I don't think it give an error if you run a clean install of any OS (Operating System). All you have to backup your data's in other drive (in Same Hard Disk) or different external Hard Disk.

Than boot with your Windows 7
1. It will ask you to boot from CD or DVD press any key... (press any key)
2. It will load windows 7 in your RAM memory.
3. Accept the licensing aggreement.
4. Select the partition in which you want to install Win 7.
5. Click on Format.
6. Click on Yes to confirm formatting (It will give a warning that it will delete all the data's and contents in the partition.)
7. Automatically it will format and copy the system files into your Hard Disk.
8. Enter the key, click next
9. Enter the system name, click next
10. Enter username and password, click next
11. Select express or custom installtion, click next
12. Automatically system will restart.
13. Login with the username and password provided.

That's it. Am sure you won't get any "Code Purple" error.

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Answer Match 62.58%

Supermario, my name is cher and im in trouble. Im disabled and i cant find my disc. I have an hp pavillion all in one desktop hp pavillion 23 all in one. My screen pulls up the startup menu. Can u help me? My email is [Personal Information Removed] and i can give you my phone number. I REALLY need help. Thank u so much

A:Re: Your system has detected a configuration error. Code pu...

 Code Purple is a hardware failure.  You need to contact HP direct.

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Answer Match 61.32%

i bought a hp touch smart computer last year & it has been really great until recently when it has been a bit slugish.i decided to use the recovery program but towards the end of the setup it said there was a configuration problem & to get in touch the person i bought it from.code purple.
what does it mean.

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Answer Match 61.32%

I recently ran the system recovery with the disks I made when I got this Compaq Presario running Vista home basic. When I tried to reboot it I got an error message that it had detected a system configuration error and I should contact HP support. That was 4 weeks ago and no help from HP but a lot of promises. Is there a way to fix this myself?
 

A:code purple

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Answer Match 61.32%

Well yesterday, I got my new motherboard in. It's an Asus. I started it up, did a clean install, and when the screen came up saying, "Windows is setting up your desktop for first time," a box saying there was an error in the configuration (code purple) popped up. I'm not sure how to fix this, can someone help me?

A:Code Purple (hp) help

Code Purple error results when you try to install a Compaq/HP tattooed OS onto a non-tattooed motherboard.
This tattoo can go missing if your computer has been in a shop and had its motherboard replaced with a non-Compaq/Hp tattooed motherboard.To repair this, you will have to get the motherboard re-tattooed by Compaq/HP in order to reinstall the Compaq/HP tattooed OS install disk that came with the computer.
An alternative to doing this is to purchase a retail copy of the Windows OS, such as buying a retail copy of Windows 7. These retail copies of the OS will install on any brand of computer and do not require a tattoo to be present.

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Answer Match 61.32%

had another computer with an hp recovery problem. Both in partial and full recovery (f10) I got the code purple error. On an old thread I found that the best idea was to eliminate or modify the cfgchk.bat file I tried both the first by deleting it. It did a partial help but did not complete the recovery. I then removed the hard drive and installed it on another xp system. I was able to see the configcheck folder in F:\hp\bin\configcheck\cfgchk.bat file. I went back to c: and did a run cmd to open the dos box. I tried to go to the F: drive to modify the batch file but I couldn't get to it. I went back to the f drive and copied the file to the c drive. I went back in to the cmd module and ran edit.I was able to find the batch file this time and deleted the line pylon c:\hp\bin\configcheck\run.py .I then copied the file back to the F: drive and pasted it to replace the original. I closed things down and removed the hard drive back to the HP. I restarted it and lo and behold it was working. Even then running it the rest of the recovery seemed touch and go. They really want to control things and make it difficult to recover from a crash. I think it is one system I will not be purchasing.
 

A:code Purple

Well i've read alot about this on various forums and nothing seemed to work for everyone, but all the forums i went to failed to say that HP supports code purple free now. I'm not sure when this started, but i was having some start-up problems with my win vista home basic 32bit and i thought i might have to do a recovery to fix it so I called hp support (1800-474-6889) and they said even if my warranty was expired they "in most cases" fix code purple free now. I guess it takes about 15 days. I also went on to ask about recovery disk (which don't come with most computers now) and they said that for the cost of shipping you can have them mailed to you in days for about $18 dollars. i wonder if anyone has had hp fix this free or if this worked for anyone or maybe they were feeding me a line?
 

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Answer Match 61.32%

Been having problems for a week. Did a factory restore and got system configuration error code purple. Cannot get computer to run. Tried doing shift+f10 and type in command that was posted in forum did not work.please help

A:Code purple

Hi, Do you have any hardware change ? Please check the following discussion     https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Code-Purple-Error-Help/m-p/1497... Regards.

1 more replies
Answer Match 61.32%

My son has an hp pavilion media center m8200npc. A month or so ago he started getting the blue screen of death. He was told by someone (who is supposed to know what he was talking about) that it was because the bigger graphics card and better power supply he installed would not work with the mother board that came with his computer and that he should remove them and put the original parts back in. He did so now he cannot start up and gets a code purple. Can anyone advise us to what to do? The pc is out of warranty. Thanks.
 

A:code purple

Lots of suggestions in this thread here: http://forums.techguy.org/windows-xp/469752-code-purple-configuration-error-hp.html
 

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Answer Match 61.32%

Hello. I am new to this forum seeking help on my just discovered problem. I just changed out my motherboard that failed on my Pavillion a805n. Once I finally put it back together and did the HP Windows Recovery, I got a 'System Configuration Error' (AKA Code Purple). I called HP and they told me that since I'm out of warranty, they will not help me !!!
Does anyone here know of something I can do to fix or atleast bypass my problem? (I REALLY don't want to pay HP!)

Thanks
 

A:HP and Purple Code!!!

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Answer Match 61.32%

OK i did a system restore on my compaq presario s5400nx.got this error message/code after doing so. ive seen a bunch of sites that say a lot of different things. im still confused on how to actually fix this. im not very good with computers so a lot of the language confuses me. i just want my computer back so i can start using it again......a lot o fpeople say i need the recovery disks. it doesnt have recovery disks cuz its built in. well how do i fix this?
 

A:Code Purple

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Answer Match 61.32%

(I am new to this site) on my other windows XP all I get when I start it up is a code purple. is my computer dead?

A:Code Purple

wow thats actually the first time i herad about that. see if u can boot ur computer in safe mode.

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Answer Match 61.32%

having tried to run a destructive recovery due to a viruis i belive my hp 500 touch screen running vista has come up with code purple i have read the old threads and tried these fixs none help and when i am in admin all commands are not reconized however i have no idea what i am doing any help would be great i cant get into safe mode as it says can not comleate install in safe mode restart pc
 

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Answer Match 61.32%

Am having the Code Purple and have received the run around from HP
about shipping my computer in for repairs at a cost of $250.00.....yada.......yada
yada.

What I would like to know is this: If I purchase a new XP PRO SP2 disk will
I be able to just load it up and it will do it's thing OVER this code purple and
my computer will be operable.

I hate to buy this disk and then find out it won't work.

Am using an *a1630N* HP computer. Only had it for about 18 months.

Thor777
 

A:Code Purple

Code Purple indicates that there was a booby trap placed in HP and Compaq computers in which a “tattoo” or numerical signature of the motherboard and hardware configuration is created at the factory and encoded into the restore disks on a particular computer. When you re-install your system, it checks to make sure the system h I removed the hard drive from my Pavilion and put it in the other system. I then looked for the file that was doing the anti-piracy check. I found it at:

I removed the hard drive from their Pavilion and put it in the other system. The writer of the blog had found the file that was doing the anti-piracy check at:

C:\hp\bin\ConfigCheck\cfgchk.bat

The cfgchk.bat file contains the following:

c:\hp\bin\hpdmi r > dmiout.txt
python c:\hp\bin\ConfigCheck\run.py
del dmiout.txt
cd ..
rd /s /q c:\hp\bin\ConfigCheck

The invocation of run.py is the actual check. The way the anti-piracy mechanism seems to work is to loop in the check if the comparison between the motherboard BIOS string (returned by hpdmi.exe) and the expected value fails. By looping in the error message, the check effectively puts the brakes on Syscheck, so the final configuration of XP never completes and you don’t get to a functional Windows desktop. Since the loop is in run.py, you can bypass the problem by just removing the invocation of the Python script. In other words, delete the line

python c:\hp\bin\ConfigCheck\run.py

For the writer of this thread thi... Read more

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Answer Match 61.32%

i have a compaq desktop computer, i had to do a recovery on it and i got a code purple message, how do i get free recovery discs and windows xp installation discs? please help.

Thank You
littlewolf57
 

A:code purple fix

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Answer Match 61.32%

remove code purple from windows xp hp computer
 

A:code purple

Code purple problem was discussed at this forum. Don't really know if it applies to your problem or not but here is the link. http://forums.techguy.org/windows-xp/469752-code-purple-configuration-error-hp.html
 

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Answer Match 61.32%

Anyone ever hear of "Windows Configuration Error : Code Purple". Confused the hell out of me. This was on an OEM version of Windows XP, occured out of the box on the windows splash screen even before hitting the "out of box experience" to config XP for the first time. rebooted w/o error came right to the OOBE but im just curious what exactly this is. any help for the completely 'befuddled'. Could not find any reference through microsoft, google, or other tech forums.

A:Code Purple?

for future reference if anyone needs to know : it looks like the OEM software may cause this in most cases if it is not active in your start up list . why it occured out of the box is still odd but if it occurs out of the blue (or purple heheheheh....sigh) then try enabling any bundled OEM software if you can get into msconfig from safemode.

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Answer Match 61.32%

Windows 7 x64 system installed last week. All has gone well until a while ago...Adobe Acrobat downloaded an update and installed it, then asked to restart the machine.

At restart Windows quit and offered to restart normally or to repair itself. I let it try to repair itself, but it repeatedly failed, with the error:

*Boot configuration is corrupt.
Result: Failed. Error code=0x490*

In addition, I noticed that windows apparently is not finding the boot drive...looking at the repair log I saw:

System Disk=\Device\Harddisk\Windows directory-\\?\GLOBAL ROOT\Device\Harddisk1\Partition2\Windows

Windows appears to be looking at the wrong disk...it's installed on a new drive with only one partition. Using the Command Prompt option in the repair window, I could not access the *real* drive "C" (Drive 0), only Drive 1, which has two partitions for D and E.

Hiren's Boot CD running NTFS4DOS does not see drive 0 at all and also shows Drive 1, Partition 1 as drive C. Hiren's mini-WinXP shows a drive C designated as "System Reserved" - and shows Drive 1 as drives D and E on its partitions 1 and 2 respectively.

Mini-WinXP shows the otherwise elusive disk 0 as disk F.

I could sure use some ideas for a fix...I didn't have many to begin with and by now I'm down to none! Thanks in advance, if anyone can help.
 

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Answer Match 61.32%

This is the error message that my computer had:
"Recovery
Your PC/Device needs to be repaired
The Boot Configuration Data for your PC is missing or contains errors
File:\EFI\Microsoft\Boot\BCD
Error code: 0xc0000185
You'll need to use recovery tools. If you dont have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.
Press Esc for UEFI Firmware Settings"
I made a recovery drive and set the UEFI to a USB boot, and when I tried to boot it with a blank USB it didnt recognize it, but when I used the recovery usb it recognized it. I did that to check and see if it actually recognized the recovery data.
Now when I boot it just has the Lenovo screen and the swirling dots. it's been doing this for about a half hour. Is this normal or is there an issued with the hatdware?

A:Boot Configuration Data is missing, Error Code 0xc0000185

The Error code: 0xc0000185 is an I/O error.
This can be a hardware problem or a software problem.
So the first thing to do is to run diagnostics on the hard drive ( http://www.carrona.org/hddiag.html )

If you have difficulties booting to the disk/drive, post back and we'll see about changing some settings in the UEFI to allow the boot.
I'm working on a drive that will do this for you, but it's still in the testing phase (and it's a 700+ mB download).
 
If the drive is dead/dying, you may have problems trying to recover your data.
Do you have a recent backup?  If not, post back for suggestions on how to best backup your information.
 
FYI - if it is dying, then it's best not to use the drive at all until you've done the backup.
If the drive does die fully, then data recovery gets very expensive (up to $2000 (US)) if it's even possible.

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Answer Match 60.48%

As an HP Phone tech, I get this error code call in a few times a month. The solution is this.....Send it in for a new system. We were told that no troubleshooting is required. In or out of warrenty, code purple is a new system. If you don't want to wait for the new system, here's a fix for it......

What in the world is “Error Code Purple,” ? A quick search on the net revealed that this was a booby trap placed in computers in which a “tattoo” or numerical signature of the motherboard and hardware configuration is created at the factory and encoded into the restore disks on a particular computer. When you re-install your system, it checks to make sure the system has not been modified. If you have modified your system, the “tattoo” generated by the checking program will be different than the original, and the system will not boot.

The underlying problem is that there is a .bat file that calls a python script to check the tattoo upon boot up.

If you remove that call, then there is no check and the machine boots up just fine.

The file is:

C:\hp\bin\ConfigCheck\cfgchk.bat

The solution is to get a boot disk that will allow you to edit the hard drive and clear that file. I just deleted everything in cfgchk.bat and left an empty file with that name. Rebooted the system and bypassed the error code.
As for the bashing of our company here and on other forums, let me enlighten you guys on some things. It's all about the money. Since Microsoft is the biggest ... Read more

A:Code Purple Advice

that would work if the c:\hp\bin\configcheck\run.py file was on the hard drive
 

1 more replies
Answer Match 60.48%

The dreaded hardware configuration error with a code purple.
The file to look for: c:\hp\bin\checkdmi\checkdmi.cmd
How to drop to a command prompt to access the computer hard drive: shift F10 when you get the code purple
How to really get rid of the error and any chance of future tattoo issues? delete every file with the cmd extension from the following directory: c:\hp\bin\checkdmi
I can't understand why it ever existed to begin with.
I'm gonna go smoke. Its hot in here at 1am on east coast
 

A:HP Computer CODE PURPLE

7 more replies
Answer Match 60.48%

My computer had issues after I had done recovery back to factory settings. I wanted to recover to that point because I had dowloaded many different programs recently and I could not figure out exactly was causing issues on my computer. It would restart itself, and different messages would pop up, the last being: IRQ not less but equal(atleast, this is how I remember it).

But after backing up my files on cd's, dvd's and usb, I set it back to factory settings, and I would get the : configuration error, code purple.

I tried to perform system recovery again, and what ever option I could find I would try, but no good. I then tried using my Vista recovery cds, and I would get : "This PC is not supported by the System Recovey Discs. You will not be able to continue to recover this system with these disks. "

The only way I was able to get my computer running again is that I luckily had recently copied Windows 7 to a dvd (my original OS was Vista), the windows 7 I had gotten as a free educational download from my college.
So I just popped it in and let it run on its own. But if this is the only way to get out of code purple(as was my experience) this sucks, because not everyone has an OS disk available. And remember, my Vista recovery disks were not working.

My computer is working, I'm so happy now .
 

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Answer Match 60.48%

Can someone share the commands to get rid of a code purple? I have a hp pavilion a824 using XP Home..
 

A:code purple Windows XP

I believe I`m right in thinking that a code purple occurs when either the mobo is faulty or the original hardware has had some other hardware added to it that doesn`t match and mainly occurs on HP and Compaq computers.

The OEM mobo has what they call a `tattoo` embedded on it so that on a re-install, you can only use the original mobo and hardware that was attached at the time of purchase and any major move away from that configuration, will flag up an error.

I`ve read that you can bypass the `code purple` by changing a particular file. The file is called run.py and can be found here ... c:\hp\bin\configcheck\run.py and you change it to run.p and reboot. (You may have to enable showing of hidden & system files)

Another way would be to remove any hardware added since it`s birth and revert back to the original configuration, then try running a repair or re-install using the recovery disk/s that came with it.

I haven`t had personal experience with this problem so I`m happy to be put right if anyone has any other suggestions.

Jenny
 

3 more replies
Answer Match 60.06%

Hi All.

I have just performed a recovery on a Compaq Presario S5500UK.

Recovery went well, and then it asked me to reboot.

However, when it starts windows, I get the following message and there is nothing I can do other than reboot and keep getitng it.

The message is:

Your system has detected a configuration error. Please report this error to Customer Care using the phone number found in the Warranty and Support Guide that came with your PC. Unless corrected, this error will prevent your PC from operating properly. Turn off your PC by pressing and holding the Power button. After a few seconds your PC will automatically turn off. (Code Purple)

How can I get around this so the PC is usable?

Many thanks,

Craig

A:Windows XP Code Purple after recovery

Hi Craig.

This problem affects HP computers.
Try these pages. They have lots of info, hopefully you can get your machine going.

http://forums.techguy.org/windows-xp...-error-hp.html

http://www.billoblog.com/billoblog/?p=152#comments

Don't forget to backup your disks before attempting any solutions.
Please feedback here if this helps

Regards,
vom

2 more replies
Answer Match 60.06%

maybe i should "play" with my hp m7060n desktop with windows xp,since it's been fix few days ago, i am getting "screwed" again by what i did this morning, here the story, i replaced psu and motherboard about 4 days ago, i had noticed that my media edition was not in version 2005, instead it was in 2002, so i used the hd recovery disc(2005) try to have my version 2005 back, unfortunately that's not as simple as i thought, after restart the computer, i got CODE PURPLE error, and the unit already out of warranty. Search on the net and this forum, found this thread, http://www.billoblog.com/billoblog/?p=152#comments , remove hd to other system and delete this C:\hp\bin\ConfigCheck\cfgchk.bat, the purple code error will disappear and windows will boot in normal? can someone please confirm this will work??? Also, if i just put in windows xp disc into the tray and start the computer, will my computer boots in normal???thanks in advance
 

A:Solved: code purple after recovery

16 more replies
Answer Match 60.06%

I need an idiots guide to fix this.

Thanks

Pete

scootergizer02-05-2003, 03:23 AM
Anyone ever hear of "Windows Configuration Error : Code Purple". Confused the hell out of me. This was on an OEM version of Windows XP, occured out of the box on the windows splash screen even before hitting the "out of box experience" to config XP for the first time. rebooted w/o error came right to the OOBE but im just curious what exactly this is. any help for the completely 'befuddled'. Could not find any reference through microsoft, google, or other tech forums.

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Answer Match 60.06%

Could someone provide me step by step instructions on how to get rid of the Code Purple Error that I can not seem to shake on my old computer?

I am not very familiar with how to work UBCD so all help is needed for my lack of experience.

Thank you for your time in reading this matter.

Edit: Nevermind. I got it!

-Sincerely
Diego
 

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Answer Match 59.64%

Hello. I have a new Compaq CQ58-353EM laptop. It came with preinstalled system (Windows 8). Afterwards I installed Windows and HP updates. The problem I have is with the Realtek PCIe FE Family Controller (ethernet). In the device manager it is shown with a yellow triangle with an exclamation mark. In the device state it is stated: Your computer's system firmware does not include enough information to properly configure and use this device. To use this device, contact your computer manufacturer to obtain a firmware or BIOS update. (Code 35). Laptop has all system and hp updates installed. I tried the following to resolve the problem:- 2 different bios versions (F.26 and F.25).- several add/remove/reinstall of the Realtek drivers- 2 different versions of Realtek drivers: 8.3.730.2012 and 8.20.815.2013 (from Realtek site). Ethernet is working OK under Ubuntu. Any suggestions or solutions to the problem? 











Solved!
View Solution.

A:Realtek ethernet driver error code 35, Compaq CQ58, Windows ...

Test new BIOSCQ58 Notebook PC and HP 655 HP Notebook System BIOS Update (AMD Processors)VERSION:F.27 http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64675.exe

10 more replies
Answer Match 59.22%

i recently received the code purple horror. i had this prob before and cured it by following steps on this very website. but this time i piggybacked the hard drive another hard drive i had just as i did before and this time the affected hard drive wont show up as it did before. before i had c drive g drive as the two hard drives, any ideas on how to get this code purple cured ... thank you
 

A:Code purple and non respondinng hard drive

6 more replies
Answer Match 59.22%

This Tread is for Advance users, if you are a newbie seek advice from your nerd friend now.

We all know Tattooing are a pain in the a$$

Tools: Bart's CD, Ultimate Boot CD, on WinXP/Vista CD

so here we go:

FOR WIN XP:

-Get into C:\hp\bin\CheckConfig\cfgchk.bat
and Rename the file "run.py" to "run.p_"
or just Deleted.
-Reboot.

FOR WIN VISTA:
-Get into C:\hp\bin\CheckDMI folder
and Rename the file "CheckDMI.cmd" to " CheckDMI"
-Reboot

this is the Easy way!!!

This Tip on Vista Found By Henry
 

A:Solved: Code purple on vista the easy way!!!

Henry needs to watch his language. We do not need to attempt to get around the board censored words.
 

2 more replies
Answer Match 59.22%

This is a friend's laptop which will not start. Power light comes on but start button does nothing. My friend has newborn photos of her grandchild on it and would like to get them off. Since I cannot power on via AC, can't check. What are the chances they can be taken off? What is the best way to try? The HD is a different size than mine. Knowing that a shop would charge $50-$75 to try and she is financially not in a position to spend that much.
 

A:Compaq Presario CQ50 with an error code 10008 Replace Hard Disk 1

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Answer Match 58.8%

Hi,

Unfortunately I didn't buy extended warranty so when my motherboard died I had to fix it.

I researched the Code P fixes and it looks like this one will work but I have been unable to

find the commands or a way to open and edit the file which I was able to locate.

First I couldn't find this file; (below) so I went on to a more recent try listed below ====

remove the line "python c:\hp\bin\ConfigCheck\run.py"
from.............. {drive}:\hp\bin\ConfigCheck\cfgchk.bat as you suggested!
I put the HDD back in the computer & it booted past the CODE PURPLE ERROR.
===============================================================

Found this file but can't open it to edit it;
1. Once the error box comes up press shift and F-10 to get a command line. WORKED
gives you c:\windows\support32>

2. Navigate to the following folder. WAS ABLE TO LIST FILES IN FOLDER using dir command
1 C:\hp\bin\checkdmi\

3. Enter the following command.
1 checkdmi.cmd

I can not get it to open this file and when I enter checkdmi.cmd ; response is not recognized

When I type in C:\hp\bin\checkdmi\checkdmi.cmd , I get stopped by another box that just has an OK
box and the close X in the upper right hand corner, no message, clicking on either one gives you a
c:\hp\bin\CheckDMI> prompt which lasts for a few seconds then the computer is shutdown.

I was able to type in C:\hp\bin\checkdmi\exclude.txt which opened this file in notepad.

Any ideas or help would be greatly... Read more

A:editing .cmd files to resolve code purple problem

I've done this twice using the instructions in post #104 here:
http://www.billoblog.com/?p=152
I believe what you want at this point is:
rename CheckDMI.cmd CheckDMI, but read through the post first.
 

3 more replies
Answer Match 53.76%

I got a preloaded Compaq 7AP170 at a yard sale. However, the XP Pro requires a password. The old owner doesn't remember it. Dell PC's could be reset by pressing CTRL+F11 at start up. Does the Compaq 7000 series have something similar that I could do?

A:Compaq PC recovery to original configuration

i don't think the compaqs came with a recovery partition.

if i'm not mistaken they had a program to create recovery disks.

sorry

<whisper> safe mode administrator no password </whisper>

but i didn't tell you that

4 more replies
Answer Match 52.92%

Hello, I have a vintage Compaq Deskpro 386s (386SX @16MHz from 1988-1990) with a smashed HDD and failed CMOS battery. I managed to get another battery and to get the SP0308 floppy disk required to configure the CMOS data (these machines have no built-in BIOS setup). I am now trying to change the HDD for either an IBM H3256 (210MB) or a Seagate ST3290 (260MB), but the CMOS setup only recognises a couple of HDD types and I did not find where to specify the correct Cylinders/Heads/Sectors parameters. I tried to get a manual from the HP (both HP enterprise and consumer) without success. The computer is listed, but there is no relevant documentation. The only deskpro 386s related documentation I can find is from the TH99 project, and does only specify the jumper settings. How is it possible to get a Compaq Deskpro 386s user/service manual?And how is it possible to install a non-original HDD (custom C/H/S) on this machine? Thanks in advance for any reply. 

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Answer Match 52.5%

I just recently tried getting this app so that I could setup a HD so that it can do something at this point. Thing is that when I went to extract it the files are too large for the floppy, also the app. Thing is that when I run the config utility its asking for a floppy.
 

A:Compaq Prosgina 300 Array Configuration Utility Issue

What are downloading? What are you trying to do? Your post is incredibly vague.
 

2 more replies
Answer Match 52.5%

Can I mix single sided and double sided ram in this model? or rams has to be all either single sided or double sided? Can I populate the white slots only with identical rams. has the ram to be of same make or can be of different make but same capacity? I installed two identical ram 4GB each in the white slots, the PC booted with no problem or error, but after few uses it started to have BSOD blue screen with error MEMORY_MANAGEMENT, which was repeating, the only way to overcome this I return to my previuos installed ram,does this mean rams are faulty,or incompatible, or caused windows registry error, or had to be installed in the black slots? How can I populate 3 X 2GB rams and 1 4GB rams in this model?and will expect best performance as dual channel?Any help and information is very much appreciatedthank you 

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Answer Match 52.08%

Hello!

A virus corrupted my system yesterday and I decided to do a full recovery from the partition. This is an HP, and of course it was afflicted with the infamous "Code Purple" error upon recovery. I have no real way to fix this on my own, so I'm thinking about just installing a new OS. I wanted to upgrade to windows 7 anyway.

So, will installing Windows 7 onto this system (which was previously running Vista, but it's been reformatted so that won't matter) fix the code purple error? I've seen some places recommending this way to fix it. Just wondering if anyone knows for sure if the new OS will give me any issues because of this error.

Thanks!
 

A:Will new Windows Install Fix "Code Purple"?

Posts 1 and 8 in this thread talk about fixes that you could do yourself. You could also email HP tech support for advice.

This seems to be an error involving matching a particular motherboard to a particular Recovery partition or disk, so I think that installing an OS would not be affected. What other issues you may have with a different OS are difficult to predict. Usually there are few problems when using Windows 7 on a computer that originally ran Vista.
 

2 more replies
Answer Match 50.4%

My Acer laptop has a Slimtype DVDRW SOSW - 833S fitted which has stopped functioning, although, that said;
I can open the DVD drawer normally
When I insert a disc into the drive the green light illuminates suggesting that the drive is interrogating the disc, however,
The drive does not function,
Nor does it feature in the list of available drives in Windows Explorer.
Further investigation through;
Start>Settings>Control Panel>System>Hardware>Device Manager

displays the icon for the drive with the dreaded yellow exclamation mark superimposed on it.

A double click on the icon opens the window, specific to this drive, at the 'General' tab with the message in the Status mini-window reading as follows:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click Troubleshoot to start the troubleshooter for this device.

It goes without saying that the 'Troubleshoot' function is about as much use as a chocolate teapot!

I have tried uninstalling, rolling back drivers, re-installing drivers all to no avail.

I have read and digested all the historical problems with this type of drive but they are all about different manifestations to this problem.

Can anyone help please?

Vince
 

A:Configuration Information (Code 19)

See here for the solution: http://support.microsoft.com/kb/314060
 

3 more replies
Answer Match 49.56%

Okay I have a compaq presario laptop. When I start up computer, screen is black. Then beep code 1-3-4, which means first 64k RAM odd/even logic error. Question is, what do I do now. Is this something I can attempt to fix myself.....or is my computer completely wrecked?

A:compaq beep code 1-3-4

http://www.bioscentral.com/beepcodes/compaqbeep.htm. this usually means your video card has failed. Video adapters are soldered onto the motherboard and cannot be replaced except by factory. You can try running Memtest to see if the RAM fails.

1 more replies
Answer Match 49.14%

Not sure if this is really an OS issue or my video card or what. In the middle of playing WOW a few days ago, my husband's monitor went haywire with odd shapes and then displayed a message about nv4_disp caused an error and then it shut down. We then tried rebooting and it only got to the welcome blue screen and froze there with the username and password box distorted. It also displays all of the boot-up screen text in purple which is weird - normally white.

It boots up in safe mode, so I booted up and rolled back to the last restore point, rebooted in normal mode and then updated the video card driver. It worked fine for me while I watched a movie clip and some other things, then my husband booted up the next day and as soon as he got in to WOW it crashed again with the same error.

I decided since it had been a while, and we have a newer HD now, I removed the IDE drive that windows was on, and installed it on one of the newer SATA drives which is much bigger. I am still in the process of reinstalling windows but right off the bat we still have the purple text so I know the problem is not resolved. Ay suggestions?

Win XP
160GB SATA HD (x2)
GeForce 8500 GT Video Card (installed 12/2007 along with new memory)
 

A:Solved: Purple Text on Boot Screen & Shut Down Error

11 more replies
Answer Match 49.14%

Ok - I'm trying to fix my friends' computer - Toshiba Satellite L455-S5975 running Windows 7 32-bit

Windows firewall is off and I need to "Update Firewall Settings". When I click use recommended settings, I get a message that says it "can't change some of your settings. Error code 0x80070424" I get the same thing when I click on "Turn Windows Firewall on or off" and "Restore Defaults"

When I click on "Advanced Settings" I get "There was an error opening the Windows Firewall with Advanced Security snap-in" followed by it "failed to load. Restart the Windows Firewall service on the computer you are managing. Error code 0x6D9."

I scanned the computer using both Avast and Microsoft Safety Scanner (full scan and took over 2 hours) - no infections or issues found

I installed all Microsoft updates and followed suggested restarts.

I ran Microsoft Fix It and I get a message that the firewall isn't running or stopped and it can't be fixed.

I have gone into services as an administrator to try and start Windows Firewall...it isn't there - not in the list of services (local)

I also used SlimDrivers to update all the drivers on the computer.

What I am not seeing is how to uninstall and reinstall Windows Firewall...any other program or hardware issue, that would seem to be the easiest solution - but I have yet to see how to do that with Windows Firewall.

I even started the computer in safe mode... Read more

A:Win7 Firewall won't turn on error code 0x6D9 and error code 0x80070424

What other Anti-virus was on the computer before Avast?

3 more replies
Answer Match 48.72%

Morning all

I have a HP/Compaq D220 MT computer that is giving an 8 beep code over and over at startup. I have no video no nothing on screen. When i remove the memory it gives the correct memory beep error (3) i have removed all periferals and removed power and data cables from all devices except the MB. HP is SLOOOOOOW at trying to get Tech Support and their "live help" is kinda useless if your not using the computer that has the problem ( if i can use the computer that has the problem then why do i need LIVE HELP LOL) Any Help would be greatly appreciated.

Marc
Zones Inc.
Returns Tech
 

A:HP/Compaq Post Beep Code

I believe it is a video card problem. Try reseating the video card or try a new one.
 

2 more replies
Answer Match 48.72%

When I power up my Compaq pp2130 Notebook, a dos-like dialog box called 'password verification' asks me to enter a password... and I've no idea what it is!
I can't use utilities like KILLCMOS.EXE, as the system doesn't get as far as booting.
Forget about removing the CMOS battery, tried for ages there. No reset jumper in sight, either. Any ideas?
 

A:power on code compaq pp2130

Is this a new notebook? If it's an old one, has this event only just started?
 

2 more replies
Answer Match 48.72%

I have a notebook with an internal CD drive:

COMBO LSC-24082K

It suddenly stopped working. (...probably after I installed some software)

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Tried removing and reinstalling the drive... same result

My System Restore feature was turned off inadvertantly, so I have no restore points to roll back too....hmmmph!

So does anyone know how to dig around the registry to fix this problem?

Thanks
Aaron

 

A:(Code 19) - configuration information (in the registry) is incomplete or damaged

On DOS screen run Scanreg/Restore command.After run that command you'll see backup files are stored RB0XX.CAB format.Where XX is a sequential backup number given to the file when it is created.Restore one of those files which created earlier.
 

2 more replies
Answer Match 48.72%

For some reason my Windows 7 Home Premium (32bit) PC is now refusing to operate the DVD ROM and DVD RW Drives. A suspect the latest update to iTunes as they were working fine till the automatic install for that failed. Had to do it manually & that went with some hiccoughs, needing to "Retry" to get it to complete successfully.

The problem is when I try and use a DVD drive you hear it react to the disc, but Autoplay does not run.

Checking in the Device Manager on the General Tab, there is the following message (for both drives)
<< Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (Code 19) >>

I checked this on the Internet and tried as suggested going to Device manager and Uninstalling both drives. Restarting my PC and letting the "Found New Hardware" re-install them.

Sadly this failed...
Optiarc DVD RW AD-7240S ATA Device Failed
TSST corp DVD-ROM SH-D 162D ATA Device Failed

I then checked whether the driver software for the Device was up to date. It reported that the software for the device is up to date.

Next I ran the Troubleshooter and tried re-installing the driver software which it suggested might fix the problem .... only to be met with <<Device Driver Software not Successfully installed>>
I have also tried running the Microsoft Fix It tool .... MicrosoftFixit.dvd.MATSKB.Run.exe
Still no luck :-( I have attached a file with the details of... Read more

A:DVD drives configuration information in the registry damaged (Code 19)

This is not a fix but should get you in working order. Do a system restore to a point in time before the iTunes update and see if that doesn't get it sorted for you.

2 more replies
Answer Match 48.3%

Computer model: Panasonic Toughbook CF-31
OS: Windows 7 SP1
Processor: Intel Core i5-2540M CPU @ 2.60GHz 2.60GHz
RAM: 4 GB (3.89 GB usable)
System type: 64-bit

CBS Log
CBS.zip - Google Drive

I ran the SURT tool Windows6.1-KB947821-v34-x64.msu.
Ran fine, no problem.

Ran sfc /scannow
"Verification 100%"
"Windows Resource Protection could not perform the requested operation."

Also ran
Malwarebytes
JRT.exe
Adwcleaner
Hitmanpro_x64

I still get the "Windows Update Error, Error Code 80070643, Code 9C57"

A:Windows Update Error, Error Code 80070643, Code 9C57

Hi Qpuser,
lookin at your logs
couple of questions
Are you dual booting or have the OS on your D drive/partition.
can you also run, in following order

http://www.sysnative.com/niemiro/apps/SFCFix.exe
http://go.microsoft.com/fwlink/?LinkID=52012
and sfc /scannow

copy/paste the results please.

Roy

1 more replies
Answer Match 47.88%

This is the code my Compaq cq58 gives me back. 97190297 Please help me.











Solved!
View Solution.

A:compaq cq58 system disabled code 97190297

@siltricos? Enter   28898819 Regards, DP-K

4 more replies
Answer Match 47.88%

Hello. I just recently bought a compaq presario cq57 laptop from a friend. And I was told right after I paid for it that my friend couldn't remember the password so therefore couldn't get into it. Thus I too can't get into it and am totally locked out.It barely starts to boot up after turningit on when it almost immediately goes to the screen saying/asking for a password. And every time after 3 failed attempts it says disabled and gives me a special number code to go with it. The disabled code that it gives me every time is  -  disabled  69374099. Is there anyone out there that can give me the real/right password to put in especially one that matches up with the disabled number code error that it keeps giving me. Thank you all very very much. I really do appreciate it a lot. Sincerely, Thumper7771976

A:compaq presario cq57 disabled code 69374099

@Thumper7771976 Enter   76052019

1 more replies
Answer Match 47.46%

Hi, a student of mine owns a compaq mini 110, CNU9312BR1, p/n NZ800EA#B1A and apparently is locked. But when I turn it on shows only <enter current password it doesn't give a lockout code so I can calculate withthe tool given in this forum the el****** reseting password. Anyway I tried writing the product name of the pc and the program gave me as a code : e9lof37pb3. When I try to enter this to the pc I notice that some keys are responding on the screen (showing a * when pressed and some not) is the keyboard broken also? or the mb perhaps? or is something else?

A:Compaq mini 110 bios lockout no code is given for reset pass...

Connect a USB keyboard to the mini notebook.  You can use it just as you can use the notebook's own keyboard. Press the power button and then when asked for the password, enter e9lof37pb3 and then press the enter key. e9lof37pb3 is the only system enable code for an HP mini.

1 more replies
Answer Match 47.46%

My Presario cq57 has a disabled system code  72114208 does anyone know the password to bypass system disabled

A:Re: Compaq Presario cq57 system disabled code 50555 523

Hi: Enter this unlock passcode... 63872828

1 more replies
Answer Match 47.46%

My son is 11and he put an administrative password on the Compaq presario cq57 laptop I bought for him.. He can't remember the password for it now..Go figure Lol. Help me please

A:Compaq presario CQ57 Disabled code is 85128591 help me pleas...

Bama. Check your other post. REO

1 more replies
Answer Match 47.04%

This is a desktop PC with Windows 7 Ultimate 64 bit installed. I'm trying to repair with the disk it was installed with originally. The reason for attempting the repair is that the System File Checker says there are files that it could not repair when I ran it. I ran it originally because I couldn't install or uninstall anything. I would get an error: This application was unable to start correctly. With error message (0xC0000006)

Now trying to repair Windows 7 with the upgrade option I get:
Windows was unable to create a required installation folder. Please reconfigure your boot.wim to use the flag 9 settings for the first image and restart your installation. Error Code: 0x803002f

Any help greatly appreciated....

A:Started with error code 0xC0000006 and now I have Error Code: 0x803002

You may need to attempt SFC up to 3 times to repair damaged System Files. But first disinfect per Troubleshooting Steps for Windows 7. If there is any problem go with the bootable scans in Troubleshooting Windows 7 Failure to Start as the OS may be in the death grip of infection.

Then SFC may run better from the Win7 installation media or System Repair Disk Command Line: SFC /SCANNOW Run in Command Prompt at Boot.

If these fail then you can try the Repair Install after establishing a Clean Boot per Troubleshooting Steps for Windows 7.

But you may be better off copying out your files to quarantine to follow these same steps for a perfect Clean Reinstall - Factory OEM Windows 7 which compiles everything that works best in tens of thousands of installs we've helped with here.

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Answer Match 47.04%

Hi All,
I'm new here and I think I messed up the post that I made. I had meant to say that all of a sudden I can't use windows installer service I get error code 8007641 or error code 641. I'm unsure why I'm not able to use windows installer anymore and I'm not able to get valuable updates from windows without it. Has anyone else ever had this problem and if so, were they able to come up with a solution? Thank you. This is my first day on the site and unsure how to get around on it, but it seems like it's an exciting site and I'm looking forward to using it.
Thanks,
Miket797

A:Windows Installer, Error Code 8007641 or error code 641

DownloadmsiserverLaunch it,click YESRestart the PC and try to updateIf you still have issuesDownloadmini toolboxCheckmark following boxes: List last 10 Event Viewer log List Installed ProgramsClick Go and post the result.

2 more replies
Answer Match 47.04%

Boot configuration data file is missing some required informationFile   BCDError Code oxc000000d Any fixes for this? Computer wont start up. Worked fine this morning. Got this message this afternoon.










Solved!
Go to Solution.

A:Error code oxc000000d acer aspire R14 error code o...

First of all try to check if ALT+F10 at boot take you to windows recovery and you can reach command prompt from there:troubleshoot-advanced options- command prompt (if this works, go to point 4, if not point 1)1. create a vanilla Windows 8.1 installation media from this link:http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media2. Once you boot using the Windows installation disc, on the Windows 8.x installation window, click on Repair your computer.3. Click on Troubleshoot and in the Advanced options. First thing you may try is the Automatic Repair.4. If that does not help, then select Command Prompt. Enter the following four commands into the prompt.bootrec /fixmbrbootrec /fixbootbootrec /scanosbootrec /rebuildbcdOnce the command completes, restart the computer.

3 more replies
Answer Match 47.04%

No-one replied to this post and so the problem was never fixed.
(The updates continued to fail downloading or installing)
I upgraded to Windows 10 Home and thankfully didn't need to have the updates installed to upgrade.

Back in April this year I downloaded two important updates:

1) Security Update for Microsoft .NET Framework 4.5.1 and 4.5.2 on Windows 8.1 and Windows Server 2012 R2 x64-based Systems (KB3023222)

2) Security Update for Microsoft .NET Framework 4.5.1 and 4.5.2 on Windows 8.1 and Windows Server 2012 R2 x64-based Systems (KB3032663)

However during the installation I encountered Error Code: 80073712
I tryed the installation again without anything else open and still the same result
I tryed the installation again having restarted and still the same result
I tryed the installation again after running the DISM Tool and still the same result

Yesterday (17/7/15) I tryed to download another important update:

1) Security Update for Windows 8.1 for x64-based Systems (KB3004365)

However during the download I encountered Error Code: 800F081F
I tryed everything that I tryed previously and still the same result

I searched around and both of these error codes apparently mean that a file needed by Windows Update is either damaged or missing

I thought I might as-well start a thread about it on these forums as not being able to download/install security updates isn't a good thing

Please Reply!

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Answer Match 45.36%

Hello and good morning, I having problems with bsod mostly while playing league of legends but can occur randomly at other times. I have done memtest86, scanned the hard drive, and even took it to pcdirect where there installed a new motherboard but the problem has persisted. Thank you very much for your time.

Just an update a new bsod happened while running the repair option on league of legends.

A:BSOD PLaying League of Legends error code 0x0000001e a common code

Hi,

Your Nividia drivers and Nforce networking drivers are causing issues, also some USB issues.


Code:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffff80002e80b05, 0, ffffffffffffffff}
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
Driver Issues:


Code:

Driver: nvlddmkm.sys
Dated: Fri Jun 21 10:06:16 2013
Refers to: Nvidia video drivers.
As you have the latest driver installed, I would suggest Rolling back to the previous version.
If that does not fix the issue, then you may try this newer BETA version


C... Read more

9 more replies
Answer Match 45.36%

i keep getting these two error codes every time i try to update these programs through windows update: Update for Windows 7 (KB974332) Update for Windows 7 (KB974431) Update for Windows 7 (KB976098) Ive tried to download these updates from the download centre with out any success. please help me to fix this problem im using is windows 7 ultimate 32 bit

A:error Code 800F081F and Code 8024200D with window 7 update

Hello,Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend you temporarily disable or uninstall them and then try accessing Windows Update later. If the problem still happens, try the following steps:Rename the Windows Update Softwaredistribution folder================================================1. Close all the open windows. 2. Click "Start", click "All programs", and click "Accessories". 3. Right-click "Command Prompt", and click "Run as administrator".4. In the "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.
5. Click "Start", in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.6. In the opened folder, look for the folder named "SoftwareDistribution".7. Right-click on the folder, select "Rename" and type "SDold" (without the quotes) to rename this ... Read more

2 more replies
Answer Match 45.36%

Attachment 290231
i having problem with this windows update

here is zip for CBSAttachment 290230


thanks!!!

A:windows update error (code 9c48 and code 9c57)

You haven't run the CheckSUR tool.

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

6 more replies
Answer Match 45.36%

I am completely stumped by this problem. I will do my best to explain it and see what you fine folks can do.

I had an older bluetooth dongle, off-brand model, 2010-2011 year, that I installed on my new desktop computer. It worked, but sound quality on my Sony Dr-BT101 headset wasn't great. It worked well with my bluetooth-enabled phones and tablets, so I suspected the dongle. I bought a CSR8510 dongle, which came with a CSR Cambridge Radio Harmony software stack. I installed the software, and turned on the headset, paired it, but no sound came out of the headset. I went to Sound, saw no entries. Went to device managers and saw the parts in yellow. I tried to update the driver but all I got was Code 18 error and this weird message in the picture. I clicked on properties and saw this message.





Quote:
The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.




I am stumped. I've tried uninstalling, re-installing, installing other Bluetooth drivers, waving a magic wand, none of it has worked. I'm thinking it's a problem with the Registry, but I am not sure how to proceed.

Any ideas?

A:Bizarre Bluetooth driver problem (Code 18 and Code 28 error)

Give this a try. It's free.
https://www.slimwareutilities.com/slimdrivers.php
You do need to resolve those Other devices category issues.

1 more replies
Answer Match 45.36%

I am having the typical black screen. I just want to see if anyone has a resolution to the problem before I have to spend money for a new one. I checked everywhere before I posted for help.

Thanks in advanced. Joe D.

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Answer Match 45.36%

I have a HP 522c AMD Athlon 2000+, running windows xp. There is an integrated video card that went bad. So in installed an AGP video card it is a 3D Prophet 4000XT 32 MB. Now that the card is installed when I have it activated there is a code 12 on one of the pci to pci bridges so that my network card in the other pci slots will not work. I have tried the network card on other computers and it works fine, i have also tried the video card and it works fine. I also tried other items in the pci slots while the agp card is in(modem, sound card) and i still recieve the same error. The card works when a pci bridge is enabled but only with the VGAsave driver and with very low quality. When i check the device manager while both pci to pci bridges are enabled, when i can only run the VGAsave driver, it says the there is a conflict under the I/O range with the VGAsave and an Pci to Pci bridge. Any windows updates just delets the pci to pci bridge listed in the device manager. And i have tried all the drivers i could from AMD, HP, Hercules. Any help would be welcomed on how to fix this.
 

A:Code 12 in xp on a Pci to Pci bridge, Recieve a code 12 error with video card

your hp box is not only engineered by hp (who tend to focus on low assembly costs) but is an oem build, thus severely limiting your options. a suggested next step would be to attempt to poke around in the bios setup utility and/or to try out a wider variety of cards/slot configurations. good luck.
 

9 more replies
Answer Match 45.36%

Hi guys, first time posting so apologies in advance if I do something illegal. As far as I can gather, I should be posting in the right forum. I've been having system stability problems for the last week or so. I think it might be because of a mass driver update across my system since nothing else seems to be the cause.

Basically, I updated some drivers bout a week ago and now the PC either hangs or auto-restart when I'm playing games. At first I thought it might be due to OC instability, so I reset my bios to default settings. Didn't quite work out completely as the system still exhibits the "sudden death" during gaming.

Have tried the steps in the sticky above on refreshing the page file. defragging etc. Problem still hasn't gone away. All rams have cleared 7 cycles of memtest at 2.65 volts and 2.6 volts without problems, though everything has been reset to stock already.

My system specs are as follows :
AMD 64X2 4200+
MSI K8N Neo 4 Platinum
2 x 512mb Kingston CH5 PC3200 DDR
2 x 512mb Mushkin Black Line BH5 DDR
Inno 6600GT 128mb
Creative Audugy ZS Platinum
BenQ 1640
Gigabyte CD-RW
Hitachi/IBM 80GB SATA II
Western Digital 240GB SATA HD
Verudium Vortex 430W

Am fairly sure its not a power issue and the core temp never exceeds 49 degrees even at full load. Its about 44/45 idle. Am guessing it might be the soundcard though... Anyone able to help?

Would be most grateful for any assistance and thanks in advance.
... Read more

A:system error code Error code 100000d1

Looks like NV4mini.sys is the Nvidia faulting driver... Your Inno 6800GT drivers are at fault
 

4 more replies
Answer Match 45.36%

Greetings, I need help solving the error codes below. Thank you

Product: Windows Defender -- Error 1923. Service 'Windows Defender' (WinDefend) could not be installed. Verify that you have sufficient privileges to install system services.

Product: Microsoft Office Enterprise 2007 - Update 'Security Update for Microsoft Office Word 2007 (KB2251419)' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\user\LOCALS~1\Temp\MSIfb8e4.LOG.

I hope I have provide useful information to get your help.

Sincerely

A:Error code 1923 and Error code 1603

hi, got a questions for ya. have you uninstalled any virus protection software lately? the reason i ask it might of left remnants behind if you did not use the removal tool.

1 more replies
Answer Match 44.94%

Just got this result. What does this mean??Thanks!

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Answer Match 44.1%

Admin password or power on password1st is how do I disable it all together?2nd thing I need system disable code # 54575104

A:System disable code error code

@Shuwat66? Please enter            41453120 Regards.

2 more replies
Answer Match 44.1%

I am unable to install Windows updates as I get an error " Code 64C : windows update encountered an unknown error..
Same with Code 66A
Please help.
I am unable to also install Windows Live essentials
I am using Windows 7
Greg

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Answer Match 44.1%

Error Code C00D1199 (aka: code 80040265) is an error message that can be displayed in several different ways and can be worded different as well, but it all refers to this error message originally posted as message 80040265.

There were a few posts on here about them, but many of the threads seemed to be closed. I just noticed that I have gone through all of the motions and really tried, but no pickle here....well, there might be a pickle, but it is the kind of pickle you get stuck in and is not cool whatsoever.

Here is what I have done:

1. Made sure that the format was supported with windows media player. It was, as it is an .avi, so no problems there.

Here are the types that are compatible:
.au and .snd
.aif, .aifc, and .aiff
.cda
.vob
.jpg
.swf
.dvr-ms
.mp3 and .m3u
.mpeg, .mpg, .m1v, .mp2, .mpa, .mpe, .mp2v, and .mpv2
.mid, .midi, and .rmi
.avi and .wav
.asf, .asx, .wax, .wm, .wma, .wmd, .wmp, .wmv, .wmx, .wpl, and .wvx
.wmz
2. I made sure that other .avi's I have in my collection were working properly with the WMP (Windows Media Player). They were, just not the ones I was trying to fix, of course..

3. I made a sandwich and drank some Yoohoo.

4. Installed a sturdy set of codecs with DivX to ensure that that was not it. I know I had to do it before, but I recently cleaned and started my PC from scratch again, so the previous codecs were not there.

5.Made sure all of my audio devices and drivers were updated and installed properly-for the most part-which I ... Read more

A:Error Code C00D1199 (aka: code 80040265)

Welcome Miss Haley, have you read through some of the suggestions here? They seem to have some detailed info on the error code C00D1199 (aka: code 80040265)
http://www.updatexp.com/c00d1199.html

I use the free "Jet Player" and love it - whether it's movies or music - there's not much it won't play or burn, (runs circles around WMP)
http://www.jetaudio.com/download/
Hope this helps
 

1 more replies
Answer Match 43.68%

The rest fo the error message says- "Failed to read configuration file. Please contact system administrator"
I have just R and R'd Firefox and I'm still getting this error message. It won't run now and now I see just how horrible IE is in XP,since I'm forced to use it now....sob
Please Help!!

A:Firefox won't startup-Error message says "Configuration error"

Only an idea!!!!  Not sure but it may be the newer FF may not run well on XP, you could experiment by down loading and older version.
 
Just checked I may be right check the link below!
 
https://support.mozilla.org/en-US/kb/firefox-no-longer-works-some-versions-windows-xp

7 more replies
Answer Match 42.84%

Symptom:
The URL of a shared folder on the LAN,  copied into Windows Explorer address bar produces the Network Error in the above title.
Network Error: WIndows cannot access
\\server.LAN.com\MySharedFolder   Error Code: 0x8004005 - Unspecified error.
But from a Dos terminal, Windows Explorer can open the same location just fine.  From DOS terminal:
start

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Answer Match 42%

i need help fixing these 2 error codes 28 and 80070103

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Answer Match 41.58%

I have an HP pavilion A6303w,every I tried to booted it.It always come with a message stated configuration error code purple...It's a windows vista desktop..I even try to change the windows vista to windows xp..As soon as I insert the cd in the drive,it started downloading just fine.As soon as it started to set up the windows it stop..And come back with that message configuration error..Please help thanks.
 

A:Configuration error.

I have never seen something give an error message "code purple". Maybe it is a BIOS error message? Do you see that "code purple" as you boot the machine or would Windows start running and give you that error ?
 

2 more replies
Answer Match 41.58%

Hi

I just re-installed windows XP pro on my dell pc,and when i come to switch on the machine ,i get a message before startup saying invalid configuration information.
I have to wait and then it starts up. It has also reset the time and date.

The battery inside was fine before i wiped it-could it be the BIOS ?

Any help would be very welcome
Thank You
 

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Answer Match 41.58%

using windows xp on my presario sr1103wm i ran the recovery in the pc repair program and after it restarted all i get is this error message has detected a configuration error (code purple) and the computer is non-responsive help
 

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Answer Match 41.58%

Hello,

This is the first time here for me, have searched the forum and could not find an answer to solve my problem, maybe I have overlooked it.

Here is the problem, when I turn my computer on I get this error message.

CPU = Intel (R) Pentium (R) 4 CPU 2.00GHz
639K System Ram Passed
638M Extended RAM Passed
512k Cache SRAM Passed
System BIOS shadowed
Video BIOS shadowed
ATAPI CD-ROM: Sony DVD RW DRU-720A
ATAPI CD-ROM: HL-DT-STDVD-ROM GDR8160B
Mouse initialized
ERROR
0162: Configuration Error - Default configuration used

Press F1 for Setup
If someone could give me some guidance it would be greatly appreciated, the operating system is Windows XP Pro.

Thank you
wicewater
 

A:Configuration Error

7 more replies
Answer Match 41.58%

When I try to run SPSS which I recently installed it receive an error message stating that the application can't run because of a configuration error. Can any one help with this? My professor was telling me what that meant and honestly really freaked me out.

A:Configuration Error

It simply means that it didn't install properly/completely...for whatever reason. It's not set up properly for use.Program settings are configured (usually) after install...or using the default settings.Google LinksLouis

1 more replies
Answer Match 41.58%

when i try to start a game it says it cannot
open the configuration
 

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