Tech Problem Aggregator

Solved: blank blue screen with mouse arrow after xp splash screen

Q: Solved: blank blue screen with mouse arrow after xp splash screen


i'm having to boot into windows xp. on power up sytem goes through the windows xp splash screen (with progress bar) and then instead of login prompt it goes just into the blue screen with moveable mouse pointer arrow.

issue seems to be similar to:
but recommended solutions didn't help so far.

symptoms just before issue - was not able to run use some system features - utility to turn off the display, utility to bring up battery info - everything was working fine before this

what i've tried:
boot to Last Known Good Configuration - resulting in the same blue screen

boot to Safe Mode / Safe Mode with networking / Safe Mode with comman prompt - resulting in blank (black) screen with "Safe Mode" in the corners and moveable mouse

test the hardware (hard drive / memory etc.) via build in PC Doctor - all seems to be working
i am able to use bootable XP CD from other machine to get into Recovery Console
i am able to boot to simple live XP using BartPE-XPE usb key and access the hard drive

could you please help me to find solution to this issue
thank you in advance

A: Solved: blank blue screen with mouse arrow after xp splash screen

Hi krajicek, u having a same problem as me.

Btw.. yours is laptop or desktop?
If laptop wat brand are u using..Mine are FUJITSU laptop and i still
can't get it work.
I boot from the WinXP CD and it still can't recovery as well and i try
safe mode aslo can't work too..

2 more replies
Answer Match 78%

During update instillation power failed and when I restart computer after windows icon screen the screen turns blank and only mouse arrow remains there. I have window xp 32 bit

A:Blank screen with mouse arrow

Turn on the PC & immediately start tapping the F8 key.
The Advanced Startup Options should appear (white text on black background).
Select "Last Known Good Configuration" & press <Enter>.

3 more replies
Answer Match 107.94%

It shows Windows logo then screen stays blank just showing mouse cursor arrow at center of screen. It used to show my user name and to input password.i went to Restore system files and settings and it shows "No restore points have been created on your computer's system drive. To create a restore point open System Protection.When I click on System Protection it shows "Your computer is running in a limited diagnostic state. If you use System Restore in this limited state, you cannot undo the restore operation."  I don't understand what means "you cannot undo the restore operation"  Can I click OK?Someone can help me restore it without changing my contents?

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Answer Match 107.94%

On updatethe screen went blank. I tried the recovery CD. Everything is fine. Display is working normal during recovery and startup but in the end the screen goes blank with only mouse arrow. Mouse arrow is working fine but display is totally blank and keyboard also doesnot work.

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Answer Match 99.96%

Ok, so we have an IBM ThinkCentre Mt-M 8183 machine with XP Proffessional with Service Pack 3 that we run software on 24/7 that recieves information from multiple wireless devices.
Recently we have found that every few days the machine will have a blank blue screen when 'woken up'. The mouse is active on the screen but nothing else works. No response to Left/Right mouse click, no keyboard response for ctrl+alt+del.
Can someone please explain what this is and how to fix it.

A:[SOLVED] Blank blue screen [not BSoD] with Active mouse... NO other functionality! WH


Maybe the monitor is dodgy? Or check power settings for when computer sleeps etc..


4 more replies
Answer Match 97.02%

Age dictates that my eyesight aint as good as it was. Therefore is there a way that I can make my on screen mouse arrow BIGGER ? Fredie. Windows XP.

A:Solved: On screen mouse arrow.

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Answer Match 93.66%

Very similar to the following problem but i do not have a raid, and it seems that this PC has a raid and i don't, plus it was never really determined what the actual solution was.
The basics: XP Professional Boot up screen, right before the windows loading screen, or direct after the F8 Menu if you hit "Start Windows Normally..." it will just lock up, no HDD activity, blank screen. now BSOD, nothing.

All 3 safe mods work fine.

Ran chkdsk /r in recovery.
Ran proper fixboot procedure.

Went into safe mode and checked the event viewer.

The only concerning message i got was: The following boot-start or system-start driver(s) failed to load:

Formatting really isnt an issue since i can back up anything i need through safe mode. However its just the fact that the Windows gremlin has struck me again and i must defeat it once more.

I highly doubt this is a hardware issue as it is more of a driver/software issue.

Anymore information for me, or from me that you need, i would be extremely happy.
Thanks for your time.

A:Blank Screen Freeze Up before Splash screen. Safe mode works.

Before I say the hard drive is dying, you need to try the XP repair as you have done most else you can already:

2 more replies
Answer Match 91.56%

Hello everyone. I'm new the the forums here (as in just registered), but I need some help please. Basically after attempting to open firefox today (as I have probably over 20 times a day for the last year at least), I received a blue screen of death, and now my computer seems to be shot. I know how difficult it is to diagnose something without being able to see it, so I made a short little 4 min video of me trying to turn it on and what it does. Hopefully this has happened to at least someone before.

Blue Screen of Death - YouTube

A:[SOLVED] BSOD help. Blank screen after BIOS pop up and blue screen while trying to re


From the video you provided (which is great, by the way)... your system is failing to POST. Essentially if the system detects that a device or component is failing to provide the accurate information, which ensures that it would then be safe to run, the system will not POST.

From the looks of it, your hard drive or memory appears to be the issue which is the issue in most of the cases like this as you're BSOD'ing right after loading the Windows disc and after it loads the files necessary for the install.

My current advice:

1. Clear / reset the CMOS and try booting up and or loading the disc again.

2. If possible using another system, possibly a laptop... etc, download and run Memtest86+ -



Download Memtest86+ here:


Which should I download?

You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

How Memtest works:

Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

The default pass does 9 different tests, varying in access patterns ... Read more

3 more replies
Answer Match 90.72%

yo, iam working of a friends laptop as hes having problems...

its a dell xps m1330 on visa

like it says in the title, after the splash screen its just a blank screen with the mouse there. no reply from ctrl + alt + delete, or the mouse or any other keyboard button for that matter.

tried safe mode and it does the same, he managed to get the recovery window up and do its check but it came back with nothing.
+ no vista disk!
any ideas?

A:Vista Blank screen after splash screen!?

8 more replies
Answer Match 90.72%


When rebooting my computer, after the windows splash screen the screen just goes blank. A few days ago I put back an old Nvidia Ti4200 card into the machine (which has previously worked fine on it). It booted up with no problems. However, now it just won't boot (it's probably the second time it's had to boot with this card). The only think I can think of is that I tried installing the latest nvidia drivers which crashed (however it had not yet started copying the files).

Any ideas?

EDIT: Nevermind managed to fix it, the VGA drivers were corrupt

A:Screen goes blank after windows splash screen

cookiemoose said:


When rebooting my computer, after the windows splash screen the screen just goes blank. A few days ago I put back an old Nvidia Ti4200 card into the machine (which has previously worked fine on it). It booted up with no problems. However, now it just won't boot (it's probably the second time it's had to boot with this card). The only think I can think of is that I tried installing the latest nvidia drivers which crashed (however it had not yet started copying the files).

Any ideas?Click to expand...

I'd say that faulty install was probably to blame. If you haven't already, try going into Safe Mode and doing a system restore (if you're using XP). Otherwise, I'm not sure at the moment.

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Answer Match 90.72%

I think this is the right place to put this.

So I have a friends computer here. It boots up seemingly ok, but after the windows splash screen in goes blank, but a black screen, but the screen is still on. You hear the fans spin up to full speed for a bit, and everything then sounds like its running fine....just no picture

So i did some googling and I found another person with the same issue and it was caused by a faulty video card. So I put in a crappy video card i had laying around. Still get the same issue.

Next I tried booting to the last know good configuration. Same issue.

So i tired booting in same mode. I hangs on Windows\System32\Drivers\Mup.sys

If it helps the video card that was in there i think is a GeForce MX4000.

I do know its a Windows xp home system

Only other thing I know is its a custom built machine. It was running fine until a few days ago. My friend says he thinks the machine has over heated 3 or 4 times in the past.

Hope someone can help.


A:Screen goes blank after windows splash screen

Was the computer recently updated with a new service pack?

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Answer Match 90.72%


At this point I would only like to know everyone's opinion on whether I may be infected with a virus of somekind.....

Here is my problem:

After running Chkdsk yesterday my computer loaded the windows splash screen and then went blank. I am not sure if these two events are related. I can here the startup sound. My mouse does not show up and alt-tab or ctrl-alt-del does not work as other google searches have suggested.

Safe mode works fine.

Running with the video card driver disabled works fine.

Running either my main video card or my onboard video card with the driver installed causes a blank screen. I have dual monitors.

I have ran malware bytes and it finds nothing.

Here are some other strange symptoms:

Firefox beta 4 recently stopped loading with error 0xc000007b

IE (32bit) recently started downloading html sites instead of loading them, though this doesn't seem to happen in safe-mode. The 64-bit version worked fine.

In safe mode when help pops up I get the error "unable to download / from windows"

Windows update also doesn't seem to even open in safe mode.

As stated before, at this point I would like to know everyone's opinion on whether I may be infected with a virus of some kind, or if it may be a different problem such as a corruption in windows. Thanks

A:Blank screen after windows 7 splash screen

Hello and welcome to TSF.

Windows 7 has a very robust System Restore. Have you tried invoking System Restore? You can access System Restore from the Advanced Options menu by pressing F8 during startup, selecting Repair Your Computer from that menu, select the keyboard layout, then choose System Restore from the System Recovery Options screen which appears. Choose a restore point before the issue arose.

System Restore - Windows 7 Forums

If you're able to perform a System Restore, post new logs from DDS as this one shall be closed to place you in the queue.

1 more replies
Answer Match 90.72%

I was trying to remedy the "plugged in but not charging" problem, clicked on something in the power section in a screen that came up after clicking on the power icon, and the screen went blank. I tried re-starting. I removed the battery and AC and held the power button for 30s. No change. When I power up, everything seems normal until the Lenovo splash screen comes up, the spinny dots start going, then the screen goes blank and stays blank. If I pull the AC, the screen  blinks on for 0.1 second before the machine dies. HELP!

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Answer Match 89.46%

My laptop is a Dell Inspiron 2600 with XP Professional. The laptop was given to me used, no original cd's or anything, just the machine and power cord, just letting you know that right off the bat as I don't have option to put cd in as I don't have it. The laptop has a XP sticker on it that doesn't state if it was home or Professional to start with. I say all this because I can't tell you if the OS was preinstalled or after market installation. IN case this matters any. I am not knowledgeable about computers without the aid or forums like this, so please know that when offering aid I'll need specifics please.

Recently, my system malfunctioned and YourHighness helped me get it cleaned up. It was working fine for a few days. All of a sudden the Windows Splash screen disappeared and the screen went black. After multiple reboots and selecting Function/F8 eventually the computer would go to a grey screen and then would finish booting fine. This went on for a week or two. Meanwhile, as YourHighness suggested, I bought more RAM as it only had 256MB. I read it can go up to a gig, so I bought (used from eBay) a 512 and installed it. Booted fine (after the black screen issue still) and worked fine. A couple of days later I went to boot it back up and got a blue screen saying "Stop: C0000221 Bad Image CheckSum. The Image MSAN1.dll is possibly corrupt. The Header Checksum does not match the computed checksum". I can not boot to safe or an... Read more

A:windows splash to black screen now blue screen

I would think that your first priority, assuming that your data is safe, is to obtain a means of reinstalling/repairing XP. I mean, that would be my first priority if I intended to run a system with XP on it and I did not believe that the system would run perfectly until I decided to retire/sell/junk it.

So my first suggestion would have Dell and inquire about recovery/restore CDs for your system.

As for your apparent option of taking it to a shop...that won't resolve the fact that you have no install disks of any type.

I've not ever seen an XP sticker that doesn't indicate which flavor of the O/S is installed.


1 more replies
Answer Match 89.46%

On the splash screen (vista logo on startup), i get a blue screen but i can't read it and it restarts.
Startup repair can't fix it. It says NoRootCause on lines 6-9.
Did a dell diagnostic test, everythings ok.

My specs:
Dell XPS 420
Soundcard: SoundBlaster XtremeGamer
Gfx: NVIDIA GeForce 8800 GT
CPU: Intel Core2 Duo
OS: Vista Home Premium 32bit

A:quick blue screen on splash screen vista


1 more replies
Answer Match 89.46%

It seems I only come here with my weirdest issues...sorry for taking advantage of everyone's knowledge.

I have a customers PC that boots into Windows XP, but after the splash screen it goes to a black screen with only the mouse pointer. It does the same in safe mode. The computer is still running, but I can't do anything. Task Manager doesn't open, but I can activate Sticky Keys. Very weird. I ran chkdsk, no problems. I ran a fixboot, a fixmbr and a bootcfg /repair. Nothing.

I researched this and can't find a definitive fix for the issue. The most common cause seemed to be the display driver, so I booted into VGA mode and it did the same thing. I'm stumped.


Custom PC
Intel P4
Windows XP Pro, SP3

Only other thing I can think of is that they were running an Intel RAID 1 setup that failed. I assumed that this would not have affected it this way, but I may be incorrect. Both drives act they same way, fwiw.

Thanks for any help you guys can provide!


A:Black Screen with Mouse After XP Splash Screen

Well...the black screen with flashing cursor in upper left a typical scenario overcome by running fixmbr.

I don't know much about RAIDs but a failed RAID configuration creates problems of its own that have nothing to do with XP and must be treated as a distinct issue, IMO.


1 more replies
Answer Match 89.04%

I've tried the suggestions on what to do if the computer won't boot, such as chkdsk and fixmbr. Did the hardware scan, all is well.

chkdsk said it fixed some stuff... not very specific on what it was.
fixmbr said the boot record was either bad or non-standard, so I went ahead and re-wrote it, but with the same result.

What are my other options for system recovery?


A:Blue Screen after bios splash, no XP splash

Error message?

System manufacturer and model?

Have you read your owner's manual?


1 more replies
Answer Match 87.78%

My pc earlier decided to Blue screen on the splash screen and restart many times over. I tried starting in safe mode, didnt work, left it for an hour and then safe mode asked if i should continue trying to run sptd.sys which i did (think its a daemon tools driver, of which i've uninstalled daemon tools ages ago and have uninstalled with the daemontools tool thats available after the rootkit scan), i did a sophos rootkit scan and it came up as an unknown hidden file.

My computer is doing some things it never has like deleting most files from a folder when i want it to but not others and then saying it cant delete the folder as it isnt full. It also told me earlier that a drive had been externally altered. Any ideas.

I'm paranoid about rootkits and viruses but this seems to be an xp problem.

Also, it sounds like the pc's running flat out when it isnt on occasions, I used process explorer to check that!

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Answer Match 87.36%

My mouse and the arrow on the screen seems to have a mind of its own. The arrow jumps around without even touching the mouse and then the whole thing locks up. You have to keep turning off the whole computer and turn it back on to get it to work again. HELP!!!!

A:Mouse and arrow on screen

Three things it could be..

#1 Need new video drivers or card...
#2 Bad mouse..
#3 Bad plug where your mouse plugs in..

1 more replies
Answer Match 87.36%

PLS help - when I try to start up my computer (hp - with vista), it goes straight to a black screen with a white arrow curser (which I can move around). The screen saver will come on after a few minutes, but when I touch a key, I get back to the same blank screen. Alt-Ctrl-Del does nothing. I have tried rebooting in safe mode, and I still end up with the blank screen. I do not have have the Windows CD (pre-installed when I bought it), and my CD drive is not working anyways (been broken for a few weeks).
Any suggestions would be most helpful!!!

A:Blank screen with white arrow curser

Originally Posted by ivamsmum

PLS help - when I try to start up my computer (hp - with vista), it goes straight to a black screen with a white arrow curser (which I can move around). The screen saver will come on after a few minutes, but when I touch a key, I get back to the same blank screen. Alt-Ctrl-Del does nothing. I have tried rebooting in safe mode, and I still end up with the blank screen. I do not have have the Windows CD (pre-installed when I bought it), and my CD drive is not working anyways (been broken for a few weeks).
Any suggestions would be most helpful!!!

First we need to know about your computer. second what happened to cause this? what was happening before the black screen?


12 more replies
Answer Match 85.68%

I started my computer (Compaq Presario desktop 2gb ram, 140gb hd, 2.2ghz cpu, win 7 ultimate) a few days ago and it would show the HP splash screen and then go black with a flashing cursor in the upper left corner. I shut it down and restarted and went to setup and reset the defaults and it started. Now every time I start the computer I have to reset the defaults for it to boot.
I couldn't find anything similar to my problem, I looked.
I hope I put this in the right spot.

A:Bios splash screen then blank

Sounds like your systems CMOS battery may need replacing, is it showing the correct time and date?

In your Bios you should be able to find a list of voltages, see what it shows for the battery (vbat).

1 more replies
Answer Match 85.68%

So, I'm running Windows XP with the most recent updates. I was playing Dungeon Keeper II (which I don't think was made for XP?) using an iso mounted with Magic Disk. The game crashed and I lost the task bar and all of my icons. I was just left with my background. I tried ctrl+alt+delete, but nothing happened so I manually powered down the laptop.

Now, when I start windows, it goes through the splash screen but then the screen goes blank. It boots up in safe mode and I've tried a few things:
1) I ran chkdsk and it said it found an error. So I ran it again with the /f and it said it couldn't run because the volume was already in use but I scheduled it to run on reboot. I rebooted and it said it fixed the error but nothing happened.
2) I've used System Restore twice (one for yesterday and one for 2 weeks ago) but it still doesn't boot properly.
3) I've tried disabling the automatic restart to hopefully get an error message, but I never got one so I just shut it down.
4) I've tried booting it into the "Last known good configuration."

Please help!

A:Blank Screen After Windows Splash

download this tool:
This utility checks for the correct GINA value in the Registry and will allow you to restore it, if its incorrect.

Run it in Safe Mode

3 more replies
Answer Match 85.26%

My mouse gets stuck at the top or bottom of the screen & the arrow changes changes into an arrow like this:

The only way to get my mouse back is to restart my PC. This happens quite frequently & is VERY annoying!

This has to have happened to someone else as it's also happend to a couple of my friends. What causes this & is there a way to correct it other that reinstalling XP?


A:My mouse gets stuck at the top or bottom of the screen & the arrow changes changes

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Answer Match 85.26%

Gest a Blue Screen no error nothing comes up just a Blue blank screen

A:Gest a Blue Screen no error nothing comes up just a Blue blank screen

more info please. we need more info before we can help you out. system specs, what is the error message? etc.etc.

2 more replies
Answer Match 84.84%

So This has been happening over the last few weeks.. A bit of background on the situation.

I have 2 AMD Radeon 6850's. Last week I noticed that the lifespan of that the GPU that im currently using (the one thats plugged into the monitor) is coming the end of its life. On boot up the splash screen had various colored lines and dashes and once booted into windows I was presented with this (
I rebooted the pc and from this point I was never able to get visuals past the initial splash screen. It would go past the boot logo then just a blank screen.

I then plugged the monitor into the second card which then I was presented with a different problem. There are no visuals whatsoever until the W7 "Welcome" screen. Im unable to press f12/f8 to go into the boot options/bios to change settings.

The parts in my pc is nearly 6 years old which doesn't really help and im beginning to think I should upgrade when I have the funds.

Can anyone shed some light on this situation? Is this happening just b/c my graphics cards are dying?

Here's PC specs if needed:
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8175 Mb
Graphics Card: AMD Radeon HD 6800 Series, 1024 Mb x2
Hard Drives: C: Total - 50004 MB, Free - 18568 MB; D: Total - 903761 MB, Free - 99852 MB; F: Total - 1907725 MB, Free - 1905177 MB;
Motherb... Read more

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Answer Match 84.42%

Edit: Solution at bottom ...


Computer: E-Machines T2958 running Windows XP SP 2

Summary is at the bottom if you get tired of reading ...

Trying to upgrade from a CRT monitor to a 20" LCD monitor (HP w2007)
The monitor was recognized by Windows and showed up in the Device Manager.
Windows was running and the monitor display was fine.
The monitor reported it wasnt running at an optimal resolution.
I dont know what the resolution was. Possibly 1024x768 as a guess.
The user manual suggested running a software package found on the
monitor's installation CD.
When this software package was run, the screen resolution changed
to 640x480 with 4 colors and the computer rebooted.

Again, Windows booted and the monitor showed the display but
now at 640x480 with 4 colors. In Control Panel, the user could not
change the Display settings.

The user then removed the monitor from the Device Manager and shut Windows
down. The user then hooked up the CRT monitor and rebooted.
The thinking here is that Windows would detect the monitor and
the older CRT could easily display a resolution of 640x480.
I suspect removing the monitor from Device Manager was a bad
idea but that was done.

After the Windows splash screen, the monitor display goes blank
but Windows does boot successfully. The user knows this
because the user starts and signs on to Yahoo Messenger automatically
at Windows startup.

Most online advice is to boot in Enable VGA Mode and change the display
setting to ... Read more

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Answer Match 84.42%

Hello. I recently bought a Lenovo Ideapad 500-15ISK. It runs windows 10 and I recently installed an update for Windows 10 (Anniversary Update 1607). Everything was working fine for a day. Today, I double clicked on FIFA 15 to play the game when I received an application error. I searched on the net, and found that restarting the machine easily solves the error. So restart I did. And the problem started.
The first Lenovo screen appeared. And after it, a black screen appeared. Not fully back, but with a gradient, and I could move my mouse arrow. Nothing happened after that, it just got stuck there. I tried to press shift+F8 while starting and the repair menu came. I tried to go into safe mode, but the same problem persisted. I haven't tried opening the battery and pushing it back in again, because there is no separate battery chamber that can be opened in my laptop. To take out the battery, I would have to unscrew the whole of my back panel, which I am not touching since, the laptop is still in the warranty period, and I am afraid that opening the back lid may hamper with the warranty.
The laptop is only a few weeks old. What should I do?
Thanks in advance for any help.

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Answer Match 83.58%

I've got a Dell Precision M90 laptop that was *apparently* recovered and after recovery has gone in to this state. After the Dell Bios screen the machine shows the Windows 7 boot up screen, appears to be booting normally, then goes to black screen with just a white mouse pointer. I've attempted to boot in to safe mode with no success (same result). I've tried booting from DVD but when I do that it just goes to a black screen with a blinking white cursor in upper left corner.

Thanks in advance for any suggestions...I've seen many of these types of issues on the web, but nothing seems to work.

A:After splash screen, mouse pointer only...

Usually I would say those symptoms could be several things but not limited to:

1.) Corrupt partition table, MBR, BCD, etc on the hard drive
2.) Physically failing hard drive
3.) Malware infection on the computer.

..but...since you mentioned a previous recovery was done, what was the reason for the recovery and how was it done?

When you mention you tried to boot from the DVD, what exactly do you mean? Did you change the options in BIOS to "Boot from CD/DVD (etc)", or did you choose "Boot from CD/DVD" after the PC booted at some point?

2 more replies
Answer Match 83.16%


I'm having a problem with BF2 where the game will crash with a
"BF2.exe has encountered a problem and needs to close."
error, right after the logo screen. The game doesn't enter full screen mode.

The first time I saw this error was when I was playing around with BattleRecorder (BF2's own recording engine), and I tried to launch a movie in BattleLauncher. This throws the error described above and I can't run BF2 again without getting the error until the computer is RESTARTED (no logoff and back on). I searched for a way to make Battlerecorder work and I gave up. But, the problem now seems to occur when Battlefield 2 is run for a second time. For example, if I turn on the computer, run BF2, play, close BF2, and try to play again without a restart, it crashes. I tried multiple things to fix this problem, and I eventually ended up downgrading my nvidia drivers to 84.21 (i was running 84.25 beta).

I THOUGHT this fixed the problem, but I must have only tried to open the game once when I went and downgraded the drivers, because it still happens. The only things I have installed recently are xfire, and I remember that that program threw me the error whenever I clicked somewhere inside the program to launch BF2 (xfire has a feature to launch bf2 for you so you can play with a friend). I suppose I should uninstall xfire... I'll try that now.

This computer is NEW, its got several games on it but its only a month old and it has no viruses or s... Read more

A:Solved: Battlefield 2 crashes after splash screen (doesn't enter full screen mode)

16 more replies
Answer Match 82.74%


I'm trying to add a PCI card to my sister in law's computer which is a Gateway with an Intel D845GRG motherboard. Now, before anyone says "Why a PCI?"; because Gateway in an effort to save a few bucks did not put an AGP slot on this board. There looks to be a place for one, but there is not one. She had a stroke in November and I took her CRT and gave it away and put a Viewsonic 19" widescreen LCD monitor on the comp so she could see it better and it was not right on top of her...gave her some room on her desk. But the onboard graphics are garbage and really slowed down the comp. There are no adjustments either. So I bought a e-GeForce FX 5500 PCI card with 128MB to take the load off the 256 ram that she has plus swapped out her ram with some that I had...2 X Corsair single density 256 giving her 512 ram...not alot but I wanted to see if that would speed things up.

The computer sped up quite a bit. I finally figured out how to get into the bios and set it up so that the video is run by the PCI card. The Windows splash screen comes up but then the screen just goes blank. If I go back into the bios, I can set the video to the AGP (which must mean that Gateway runs the Onboard video through that AGP???) and the computer boots up just fine.

Can any one give me any clues as to what is going wrong. I have built probably around 15- 20 systems so am not a newbie to this whole thing. But, I am a long way from being technically savvy since my life revo... Read more

A:Video card installed...Windows XP Splash screen then blank

While the Monitor is running on the AGP(built in) go to the device manager and remove the display device and then shut down. Then plug in the PCI card and hook the monitor to it. Then try to reboot going into BIOS setup and change it to PCI graphics. Then save settings and boot. If that doesn't do it then it might be because the onboard just doesn't disable since it is AGP VS PCI. Should though.

2 more replies
Answer Match 82.74%

So, my hard drive failed. Got it replaced with a totally new one on warranty.

I popped it in, hooked it up and began a fresh install of XP Pro.

The install appears to have gone just fine... except when I got to restarting the computer.

When I start it everything seems normal until the moment the splash page disappears. At which point nothing happens. Just a black screen. No mouse icon. No BSOD. No pressing of any buttons (except for the power switch - which has the expected result of powering down) does anything.

I am guessing that this is a matter of me not installing the appropriate drivers for... well, probably a graphics card, but who knows what else. This is SO not my area of computer expertise.

Anyhow, drivers or not, I really don't know where to start. I did not get a disc of drivers from the store that sold me the comp, so I don't even have a simple answer to testing that theory.

A:Blank black screen after Xp splash page on boot - new install

11 more replies
Answer Match 82.32%

Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,


PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A:Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

14 more replies
Answer Match 82.32%

Both on normal and safe mode startups, it's only a black screen with a movable mouse cursor.

- tried startup repair, no problem found
- tried sfc /scannow, told me it needed to reboot to do some repair operation, did nothing.
- system restore has no restore points
- cd-rom is dead/dying
- have an usb boot image thing and it loads files but then there is only the background image with mouse cursor, no setup or whatever appears. So, same as normal, only with a pic instead of black screen?
- tried both fail-safe and optimized bios defaults
- cleaned for dust and dis-/reconnected some wires
- doing a windows memory scan, because it seems the only option left

long back-story, short:

did a defrag a while back, there was a power loss, .dlls started not be recognized, tried to fix, but no success, found out cd-rom was dying and couldn't use the install dvd, wanted to use usb image to reinstall, but this happened so i never got the chance.

A:[SOLVED] blank screen on startup, only mouse cursor works

While you were in the BIOS, did you notice if the Hard Drive and CD were recognized?

We will need the specs of the computer, what is the USB image you talk about. You are going to need a way to boot from either a CD or USB to test the hardware.

If the hard drive was being accessed when the power failure occurred, there is a chance the drive has been trashed.

3 more replies
Answer Match 81.9%

Problem: when restarting a Compaq Presario CQ61-411WM, the first thing you see after red Compaq logo screen is:
Windows Error Recovery:
and options of

Launch startup repair (recommended)
Start Windows normally

After choosing either option, here is what happens:
Starting Windows
Windows is loading files
the blue windows logo background screen begins to load with arrow and active circle,
another window tries to pop up then goes away (about 1/2 the size of the screen),
then the screen stays on the windows logo background screen with the cursor arrow actively moving when moving the mouse.

We have tried multiple forums on fix options, using either options of F8 to try to enter into safe mode, or resolve, or restart as last safe (or similar verbiage) results the same.

A:Start up blue screen with arrow, can't boot safe mode

hi,if you have windows 7 install disc or you created a repair disc then set BIOS to boot from the DVD rom drive,pop in your disc exit BIOS saving settings.when the pc starts watch for the "press any key to boot from dvd" loading files will appear on language/keyboard settings on next screen,on the following screen click on the "repair your computer" line which will take you to the System recovery options,DO NOT CLICK ON INSTALL NOW. next screen System rcovery options will search your hard drive and insllation,next select the windows 7 installation to perform the startup repair on and click on next.on this screen click on the Startup Repair line.
The Startup Repair tool will now search for problems with files that are important to the proper functioning of Windows 7.

If Startup Repair finds a problem with an important operating system file, the tool may suggest a solution of some kind that you have to confirm or may solve the problem automatically.

Whatever happens, follow the prompts as necessary and accept any changes suggested by Startup Repair.

Important Note:

If you want the Startup Repair to work properly, you must remove any flash drives or other USB storage devices, like external hard drives, from your computer before running the tool. Due to the way some computers report the storage space on USB connected drives, the Windows 7 Startup Repair may incorrectly report that it found no problems when in fact there may actually be an iss... Read more

2 more replies
Answer Match 81.9%

Hello, first I appreciate anyones help on this issue. I can usually fix pc promblems myyself however this one has my stumbped. I run a Dell Inspiron 6000 laptop with intel chipset and maxtor hd on xp sp3.
When the pc boots after POST it shows splash screen then when it blinks to show the welcome page, mine goes to black screen with mouse arrow.
Does with all configurations, safeboot etc.

Did fixboot-fixmbr- no change

It is possible I contract a virus before the incident= however I did have AVG running and nothing was brought to my attention. It seemed programs where locking up which is why I rebooted- then this problem started

installed fresh xp as a second OS, works fine but a little slow- I figured that rules out video issues.

in second OS ran antivirus- Housecall and Avira- However not sure its able to scan corrupted OS thouroughly

It is very important I get into the corrupted OS for personal files- however everywhere I read there is no solid sollution to what seems a common problem.

Im thinking a file is corrupted or the registry of that OS is just not sure what to do .
Im currently running the Windows File Protection service on second OS, however don't know if it will apply to corrupted OS

Any Ideas?



A:XP boots into black screen w/ mouse after splash logo

Well...I would run the chkdsk /r command for the troubled install, from the second install. I would also run SUPERAntiSpyware on that partition, along with Malwarebytes. There is no one program that does it all.IMO, it's always good to verify that the file system/hard drive have no known problems...before doing anthing more serious.<<It is very important I get into the corrupted OS for personal files>>Assuming that you don't have more serious can always move data files from the 1st install to the 2d minimize any risk of data loss during analysis/testing.To move files which are in the Docs & Settings group, you will probably have to take ownership of the files.How to take ownership of a file or folder in Windows XP - Louis

2 more replies
Answer Match 81.9%

Hi All,
I have been struggling with this problem for more than a week now.
I bought a new video card Conquerer FX5200 Plus (nvidia). After I put it on the mobo and I start up the computer winxp splash screen appears and then it goes blank and there is a continuous short beeping sound. It keeps on going till I do a hard power off.

So I thought Windows is conflicting with earlier drivers and I did a clean XP install once again. The problem still exists.
I tried starting it in safe more and then it stops at loading AGP440.sys and again makes the same sound. So I went ahead and disabled AGP440.sys.

Now Xp boots up and I can do everything but I cannot use any characteristics of the video card. It uses the crappy VGA driver.

Please help me what should I do.

My system:
P4 3.2 GHZ Intel Processor
ASUS P4p800 SE Mobo
Conquerer FX5200 Plus (nvidia) Video Card
Corsair valuselect 2x512 MB DDR 400 RAM
400W power supply.

A:WinXP home going blank after splash screen and computer beeps continuosly after that

have you tried downloading the updated drivers for the card.

that mobo supports 1 x AGP8X (1.5V only)

looking at the card its also OK

some drivers here

Windows XP - Unified Driver

2 more replies
Answer Match 81.48%

There have been post similar to this and I've searched but they have different reasons, I thought it would be quicker if I just made my own post

Recently, I experienced a mysterious lag spike out of nowhere and it affected everything I did for a while. After trying to make it run smoother and quicker, I just decided to restart. I restarted and was greeted with the option to repair my files or start windows normally. I chose to repair my files and it took me to a blank blue screen. I restarted again and then it took me into an infinite boot loop. I eventually fixed that by picking a few options from the 'esc' menu and by going into the Repair Environment. (F8)

After that, I went straight to the blank blue screen without giving the two options. I haven't installed anything recently, so I don't know what the cause would be or how to fix it.

A:Solved: Windows Vista Blank Blue Screen

11 more replies
Answer Match 81.48%

First I run Windows 2000 and keep it updated as much as Microsoft releases updates. I also reguarly run anti-virus, anti-spyware, defrag, etc. The problem started 2 weeks ago when I booted the computer it showed the MB splash screen and then instead of the 2000 loading screen it just showed "Error loading OS." in the top left. Well I figured the hard drive was going so I pulled it out, blew it off, tapped on it, checked connections and stuck it back in. Rebooted and everything seemed fine and has the past 2 weeks. Well today I was playing Civilization 4 and the screen went blue. Yes the dreaded blue screen, but no error messages on the screen or anything. Just a solid blue screen. The computer didn't respond to anything so I pushed the power button on the case. Well upon restarting nothing happens. Just a blank screen. No MB splash screen or anything. Everything is powered up and I can hear the hard drive spinning, but nothing is on the screen.


Windows 2000 Pro
ASUS P4C800E Deluxe mobo
3.2Ghz P4
1.0 GB Kingston ValueRAM
ATI 9800XT
Maxtor hard drive (Old)

Any help is appreciated.

A:Error loading > Blue screen > Blank screen

Doubt this will help but have you tried seeing if you can start in safe mode?

Reboot and hit F8 as it tries to start up. Think it is F8 in 2000

2 more replies
Answer Match 81.06%

This have been driving me nuts for the past two weeks.

First off: The setup: Dual Boot pc with Windows 7 on one partition and windows xp media center on the other partition.

Original Problem: Here is where all my issues started. We recently bought a Kodak printer. Windows 7 handled the install of drivers and software very nicely with no problems

When I booted over the Windows xp to do the XP side all the software again installed very nicely. I removed all the old HP printer software and removed the printer and all appeared good. I was printing with no issues.

The next time I rebooted to XP the Windows XP splash screen came up like it normally does but it never got the login screen. The blue bar at the bottom just kept scrolling along.

Ok fine: I shut it down reboot into safe mode and do a system restore. That works fine, I am back in buisness. Reconnect the printer software and drivers install, reboot, same friggin thing.

So I thinking it is a driver conflict so I go back into safe mode and do msconfig, figuring I'll just do a basic startup and see if what I am thinking is true.

I am logged in as administrator in safe mode and get this message when I make the changes.

"An Access Denied error was returned while attempting to change a service. You may need to log on using an Administrator account to make the specified changes"

Now I am really ticked. I try and do a system restore again and I can't cause somewhere along the way I must have turned... Read more

More replies
Answer Match 81.06%

I hate it that when you press ctrl+alt+delete it goes to that dumb splash screen. How do you remove it? I`ve been googling for hours and all it tells me is how to enable the cad log-on thing.

A:How to remove blue splash screen in vista

16 more replies
Answer Match 81.06%

I got an hp pavilion a520n from one of my buddy's but it dont work it's stuck on a blue hp splash screen and it has the F1 F10 it wont load windows can i format the pc to just run a fresh install of windows xp pro without getting the hp screen. Thanks in advance

A:Computer stuck on blue hp splash screen.

you should be able to do a fresh install but that wont promise you success, why did he give it to you anyway, because it didnt work? Did you ask him why it didnt work at all.

5 more replies
Answer Match 81.06%

My computer (Dell Dimension 2350 running Windows XP SP2, no new hardware or software added in years) turns on, asks me if I want to 'Start Windows Normally', 'Last Known Good Config' and 3 different Safe Modes. It doesn't matter which one I pick, it always starts the Windows splash screen, then goes to a black screen with my mouse pointer (which I can move, but cannot right or left click). Also, the keyboard controls don't seem to work, no ctrl+alt+del, nothing (though if I press shift 5 times it gives me the beep atleast letting me know the keyboard is working). Safe Modes do something a little different, but end up in the same place as the other modes. Safe mode will hang on Mup.sys for a long while before it goes to the black screen with the mouse pointer.

I have pulled off the user files (pictures, documents and so on) while connecting the drive to a different computer and making it a slave. Also while it was connected to the other computer, I ran MalwareBytes on it. It found a trojan on that drive and cleaned it up. I thought that may be it, so it booted the hd as a master in it's own box. I still get the same thing as before (black screen with mouse pointer).

I made a BartPE boot CD and booted the computer to that. I ran a chkdsk on it then restarted with a normal boot. I still got the same black screen and mouse pointer. I booted with BartPE again and checked to see if Explorer.exe existed anymore. It was there.

Now I am stuck. I ... Read more

A:Windows Splash to black screen with mouse pointer...Mup.sys hang

8 more replies
Answer Match 80.22%

I have an HP pavilion ze4102 with Windows XP Home installed on it. I believe it's SP 1, but I don't know for sure. At some point in time it stopped booting to the login screen and now it consistently hangs at the Blue Windows XP splash page.

I have created a recovery console CD and have created a BOOTLOG CONFIG boot so that I could get the ntbtlog.txt file.

I have rebooted several times and I consistently get the following as the last line of the ntbtlog.txt file:

Loaded driver \??\C:\WINDOWS\System32\Drivers\NAVAP.SYS

I've done a number of Google searches to try to find out how to recover from this but don't see anything that helps yet. The size of navap.sys is consistent with what it is on 76% of XP systems according to one web page I found.

I'd appreciate any suggestions as for how to proceed to resolve this problem and get my laptop to boot again.

Thank you in advance,


A:XP Home hangs at blue Windows XP splash screen

If you can boot into safemode (repeatedly press F8 after turning on until menu) then there is most likely a problem with a system driver not working right.

I think, and someone will know better than me, in the F8 menu you can do a step by step load of drivers, if safemode booted fine then try this. Through process of elimination, say no to each different driver loading until you find the one that is causing the problem. The try to fix after a successful boot or in safemode.

3 more replies
Answer Match 80.22%

Can someone help me here? I've tried rewriting the MBR, fixboot C:, and before all that chkdsk /r, but still can not get into the logon screen to access my user names. I've even tried Ctrl-Alt-Del on the blue MS Windows XP screen and nothing comes up. That's the screen that comes up right before the logon names appear. Is there anyway to fix this problem?

I'm stumped...


A:XP Home - Cannot get to logon screen, just the blue MS WinXP splash

6 more replies
Answer Match 80.22%

A friend of mine has a year old computer 2.4ghz running XP Pro. Recently the computer had gotten slower and slower and had lots of Popups. Sypbot found 127 bogus things going on. It could not clear all of them.

We went into control panel and removed programs and took out a bunch of things that were not operating related programs.

Computer was rebooted multiple times. Finally the computer just hangs when it gets to the blue XP screen, and will sit there for hours until rebooted.

I have tried ever mode of Safe Mode to boot and I get the same blue XP screen. The mouse can still be moved around.

I cannot boot from the CD rom with the XP disks and do not have bootable floppies.

I cannot get into the setup screen to change the order of boot.

Since this computer was a gift to the person, we do not know the administrator password.

Help is immensely appreciated.


A:Computer Will Not Move Past Blue XP Splash Screen

11 more replies
Answer Match 80.22%

1) I ran Spybot, kept getting a couple of popups, so I ran it again.
2) I clicked on the link to show me where the register key existed
3) I deleted some registers - thinking I was da' man and was going to show those spy bots who was boss! :evil:
4) I rebooted - what an idiot!
5) Blue screen with just the Windows logo

Ok, I know, I'm an idiot. Thou shalt not mess with things you don't understand. Lesson learned.

XP Home is on a Sony Vaio PCV RX550.
I don't have the recovery disks anymore thanks to a "careful" mover

How on earth do I recover from this? Can I go buy an XP pro upgrade, boot from the CD ROM, enter into repair mode? Or will I get bit by the "OEM bug" that will ask me for an administrator password that gets created.

I can order a restore disk from Sony, but from what I understand, that wipes out my data - I can't do that.

Any and all advice is much appreciated.

A:Blue Splash Screen on XP Home - I screwed up my registers!

I forgot to mention...
Running it in safe mode results in same thing. Every mode I select winds up at the blue splash with nothing more than that.

AAAGH! :evil:

7 more replies
Answer Match 80.22%

Computer is frozen, black screen with movable mouse after splash logo. Same happens in safe mode. The log in screen never shows up. The computer sounds like its loading at that point, but nothing ever comes up. I can get into ubuntu. This happened after updating my graphics card nvidia. I have dual monitors. Windows 7 64 bit Home Premium, HP Pavilion p6107c Desktop. Please help me! Thanks!

A:Computer is frozen, black screen with movable mouse after splash logo.


1 more replies
Answer Match 79.8%

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Pentium(R) D CPU 2.80GHz, x64 Family 15 Model 4 Stepping 7
Processor Count: 2
RAM: 2046 Mb
Graphics Card: Radeon X300/X550/X1050 Series Secondary (Microsoft Corporation - WDDM), 2 Mb
Hard Drives: C: Total - 76216 MB, Free - 27670 MB;
Motherboard: Dell Inc., 0FJ030
Antivirus: Microsoft Security Essentials, Updated and Enabled

A:Win 7 boots to blue screen then boots to dell splash screen

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Pentium(R) D CPU 2.80GHz, x64 Family 15 Model 4 Stepping 7
Processor Count: 2
RAM: 2046 Mb
Graphics Card: Radeon X300/X550/X1050 Series Secondary (Microsoft Corporation - WDDM), 2 Mb
Hard Drives: C: Total - 76216 MB, Free - 27670 MB;
Motherboard: Dell Inc., 0FJ030
Antivirus: Microsoft Security Essentials, Updated and Enabled
Click to expand...

You appear to have a 2005-2006 era Dell Dimension 9150/XPS 400 desktop.

What's the "service tag" and/or "express service code" number on it?

How long ago was Windows 7 Home Premium 32-bit installed in it?


3 more replies
Answer Match 79.8%

Our organization requires Laptops to be Encrypted with a PIN #. One of our Laptops is giving me trouble. I have Bitlocker turned on and fully encrypted and have require Startup PIN with TPM in the Require additional authentication at startup in GPEDIT. I also have the Enable use of Bitlocker Authentication Requiring preboot Keyboard input on Slates enabled. When turning on the Laptop Bitlocker comes up with the light blue screen where you enter the PIN but the screen is blank. It doesn't say Bitlocker or have a box to enter the PIN #. Now I can just type the pin # and press enter and it works and loads windows as normal. I obviously can't give this Laptop to a user like this.

Anybody have any suggestions as to a resolution to this issue.
Thank You.

More replies
Answer Match 79.8%

I need some help to identify and remove any spyware and malware on my laptop. I got unwanted popup on IE, other time the mousegot crazy and often I get blue screen. I have NortonInternetSecurity 2008 which says it stop virus every half hour. Here the Hijack download. Thanks

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 00:34:48, on 2008-02-11
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\Program Files\Fichiers communs\Symantec Shared\ccSvcHst.exe
D:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Fichiers communs\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Fichiers communs\Microsoft Shared\VS7Debug\mdm.exe
D:\Program Files\SolidWorks\COSMOS\FloWorks\binCFW\StandAloneSlv.exe
C:\Program Files\Fichiers communs\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
D:\Program Files\iTunes\iTunesHelper.exe
C:\Program... Read more

A:Solved: Malware, crazy mouse, blue screen

15 more replies
Answer Match 79.38%

A:Windows blue screens at splash screen, need data before wipe

I already posted in windows OS but this software and utilities in general seems so much more fun!

2 more replies
Answer Match 79.38%

Ok so my computer is this:

amd 64 3700
asus a8n-e
windows xp sp2

I was using it fine a few minute ago then while i was using winamp i accidently hit the shortcut key to log me off windows - when i tried to go back in by clicking my name it thought about it for a few seconds then gave me a blue screen maybe 3 or 4 lines of writing with a number at the start.

The thing is it disappears really quickly so I can't tell what it's saying.

I went to the boot menu thing and tried safe-mode and starting windows with last good config but nothing is working. It still gives me the writing and blue screen no matter what I do.

I've unplugged it as well to give it a cold boot but nothing is happening.

Does anyone know what the blue screen might be saying to me or anyway to fix this?

Is it software or something much worse?

My next idea is to whack my windows cd in and try to repair it but I just know I'm goign to need to reformat or something

Thanks in advance

A:Computer Stuck In Cycle With Blue Screen/windows Splash

windows will generate a minidump file for every bsod it comes up with. they are stored in the %systemroot%/minidump folder of the hdd. if you can access safe mode, zip 5-6 of a few recent ones and post them here. alternatively if you cant, then use a Linux Live CD like Knoppix to copy that and also your important data, just in case. post the attachment here ( and someone here can read it..

12 more replies
Answer Match 79.38%

XP Service Pack 3

Screensaver is enabled and so is 'Display welcome screen when coming back from screensaver'.

This works most of the time, however on a regular basis the screensaver will resume to the following screen and just stay there forever.

The only thing to do is to press the power button, at which point a popup alerts that a user is logged in, do you still want to shut down.



More replies
Answer Match 76.86%

My screen blacks out randomly during games. As far as I can tell, the game/computer freezes as nothing I do changes anything and I have to go around the computer, yank out the power cord and stick it back in.

Games include:
Warhammer 40k: Dawn of War
Duke Nukem 3D
Bejewelled 2 [Deluxe]
The Sims
Medal of Honour: AA

I've d/led all of the latest drivers for my graphics card (Radeon X300), I have DirectX 9.0c, I've tried yelling at my monitor and now I don't know what to do next...

This is really pissing me off. I can't even complete the TUTORIAL of DoW before the screen goes black and I have to make my trip around the desk.

Note: The screen says "No signal detected" when it screws up, so it's not the screen recieving a "black" signal, it's not recieving any information whatsoever.

Maybe they've had a fight and don't want to talk to each other? My modem and PC had an argument like that a while ago... >_>

A:Blue screen? No - blank screen.

Probably heat related if it runs normally otherwise. Take the side off the case and point a house fan at it while playing, see if it makes a difference. If it does, you need to get better cooling, or rearrange the cooling you have for better airflow.


3 more replies
Answer Match 76.44%

so every time i boot the computer i get that good ol' blue screen of death right where windows should open to my desktop.. instead it says "welcome" with the light blue background.. the screen goes black and then comes back with the blue screen.. the message on the screen says:

stop: 0x0000007a (0xe16dac70, 0xc0000185, 0xbf985c66, 0x20e18860)
win32k.sys - address bf985c66 base at bf800000, datestamp 41107f7a
beginning dump of physical memory dumping physical memory to disk: and counts up to 100 then the computer restarts.

i was able to get into safe mode to try a system restore but when the computer restarted it never finished the install (it actually gave me the confirmation that the restore was successful while i was doing a repair install later on)
i have tried going through the windows install disc repair utility and doing a chkdsk /p and a chkdsk /r upon doing /r it froze at 53 percent and did not move (i left it for a good 4 hours the first time before restarting it.. and then over night the second time.. and both times it never passed 53 percent.

after this i tried doing a repair installation of windows.. it completed the installation fine and then restarted the computer and tried to load windows (it got to the black screen windows logo "please wait screen" and then went to black and froze) i restarted the computer and it looked like all was well but upon getting to the light blue welcome screen it blinked and went to the blue sc... Read more

A:blue screen right after xp "welcome" splash screen

Do you have your WinXP install CD?

If you have a friend with the same version of WinXP you have, get a copy of the faulty file from him, on a floppy or write to a CD.

On your system, boot to the WinXP CD and select the 1st Repair option, which opens the Recovery Console. From there, find where the old/bad file is and rename it, then copy the good file to the same location.

Alternate:Boot to the CD
When given the choice to Install, do so (DO not use the 1st Repair option you get)
WinXP Setup should see you already have it installed, at this screen there is 2nd Repair/Reinstall option
Do the reinstall of WinXP
This will reinstall all the original WinXP files without changing your configuration. You apps & setups will be the same. This should reinstall the faulty file.

CAUTION: This alternate option will require you to redo all Win Updates.

2 more replies
Answer Match 75.18%

hi im running a hp laptop with vista.Was surfing at hotels when it suddenly froze up,nothing worked so had to do a hard shutdown.When rebooted it told me to do a widows repair,then it told me widows was loading files,and after about 15 minutes it turned into a blue screen with a curser, and up to now nothing happed what now?

More replies
Answer Match 75.18%

I am running Windows 7 64-bit and whenever I start up into normal mode it loads a blank desktop with only a mouse. When I try right clicking or doing ctrl-alt-delete and starting task manager nothing happens. Please help! Thanks

Oh, I forgot to mention that the safe modes do work.

A:Blank screen with only mouse

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

12 more replies
Answer Match 75.18%

Hi! My laptop boots normally but when it comes to Windows i see only black screen only but i can see my mouse pointer. What maybe the problem all options i already did booting it to a safe mode nothing happens the same thing happens. Please help me.... Thanks.....

A:Blank Screen but can see mouse

Try the Startup Repair option of the Windows Vista System Recovery.

2 more replies
Answer Match 74.34%

Last night I had my computer restart for no particular reason and it went through the windows start up but then when it's supposed to go to the log in screen for me to enter my password all I get is the mouse icon with a black screen. I tried hitting the f4 with the three options of safe mode, safe mode with net working and safe mode with command. When I hit any of these choices it starts loading the drivers and after about 15 drivers are listed it locks up and goes back to the black screen with a larger mouse icon. I also tried hitting f8 and had the same problem. My computer is a dell Inspiron 660 running windows 7. I don't have a windows 7 disc as dell never gave me one. I have been keeping my anti virus up to date- norton but for some reason I must have gotten a virus of some sort as a little before my problem norton blocked one attack but then allowed something in which it deemed safe. I was on a page that I linked from Facebook and didn't think the page was unsafe. I love it that I pay good $ and norton didn't do its job. I have looked at past posts and I am stumped. Also I am not a really savvy tech guy so bear with me if I need some help or ask a lot of questions. Luckily I have a iPad to still post.
Any help would be appreciated.

A:Blank screen with mouse icon

7 more replies
Answer Match 74.34%

HP Pavilion Elite m9340f
Win7 Pro 64
When I returned home the computer had a blank \ black screen with white mouse curser only (the computer stays on 24 \7 so I can access while on the road) .  I attempted the following:
Reboot, attempted both options, startup repair & boot normally, same result as above
F8, Last config successful, same result 
F8, Safe Mode, same result
Offline Windows Defender, started but blank screen
Kaspersky Rescue Disk 10, used text option, came back with "your computer's operating system has been shut down incorrectly.  File systemis going to be mounted.  The procedure may cause damage to it.  To avoid file corruption you are advised to shut down the operating system correctly before using Kaspersky Rescue Disk".  I rebooted, same result 
At this point I am stumped, any help would be appreciated
Thanks in advance

A:Blank Screen With Mouse Curser

I would try running the chkdsk /r command from the Startup Repair options.
Or just try Startup Repair again.
Neither of those two tools...guarantees success with a 1-time effort, at times they may need to be run multiple times.

0 more replies
Answer Match 74.34%

im using window vista home basic,i got the vista icon on start up and also sound,by i cannot choose any user because screen got blank, i try reboot using safe mode,also blank screen with few word of safe mode on left and right below my screen,how to solve this

A:blank screen only mouse visible

Hi tini, welcome to the board,

I believe if you at least let us know some info on what computer you are using would really help people to figure out what is wrong with the problem.

On the other hand, the problem seems to be corrupted window. You may try to recover it to original factory setting to see if it helps. Post back.


2 more replies
Answer Match 74.34%

I have a Aspire ES1 Dual Core I have been trying to boot it up but I am getting a blank screen but can see the mouse

A:Screen blank but can see the mouse pointer

Did you recently installed any hardware or software?Try to tap F8 during startup... and try to enter into safe mode.Try this steps also,1. Remove the ram sticks (Clean with a soft lint free cloth while they are out) 2. Remove the power cord and battery 3. Hold the power button for 58 seconds 4. Replace everything.

4 more replies
Answer Match 74.34%

Hey guys,

I'm trying to fix a laptop here, the problem is when I start it up, all I get is a blank screen and movable mouse.

task manager won't show up.

I tried:
- Safe Mode
- Last known config. etc

non worked, same problem.

I tried hitting shift 5 times, and yes I got the sticky keys window, but that's it.

it's like it is working but explorer.exe is not started.

I also backed up the whole hardisk and restored it in VMware to make sure it's not a hardware problem from the laptop, but in VMware it doesn't start at all.
(used acronis universal backup/restore)

it is driving me crazy!

A:Blank Screen + Mouse (after startup)

Have you got a Vista Disk?

If so boot from that disk and try a startup repair on your PC.
Try a System Restore using the Vista Disk

1 more replies
Answer Match 73.92%

I just upgraded from Vista Home Premium (32bit) to Ultimate (32bit).

I use the old Windows style of folders.

Everything seems fine except one extremely annoying thing: for almost every folder that the mouse hovers on, a blue arrow pointing down pops up to the right of the folder.

I never saw it in Home Premium, and I'm going nuts trying to find a way to disable it but haven't found any articles about this thing. I must disable it. It disappears as soon as I try to move all the way over to try clicking it.

If the folder is empty, then it doesn't pop up.
If the folder contains other things, and IF the arrow pops up close enough to the folder so I can click it, it will display a dropdown list of the folder's contents.

I only have a chance of clicking it like if I set the folder view to Tiles...

Please help me get rid of the blue arrow!

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Answer Match 73.92%

Okay, here's a little background information.

Bought my PC in 2006. Have had to replace 3 video cards since i've bought it. (One was replaced under warranty, the other I bought).

Since I purchased my PC the only parts I have replaced are: My video card, 3 cards later i'm on my most recent one, EVGA Nvidia 8800 GT

I also upgraded my PSU to an Enermax Pro 82+ 525w.

OS: Windows XP SP3

Motherboard : ASUS P5BW-LA

I mainly use my computer for gaming, after my first video card died i was sent a beefier card;lst after that my PC was no longer under warranty so I had to buy my next cards my self.

My problem:

I left my computer on while making some food, I had world of warcraft opened. When I finished making food I got back to my computer and moved my mouse to get it out of sleep mode. I run a dual display set up, once my monitors loaded up one of the screens was pure white and the other screen was black. I was forced to hold the power button down to turn off my PC. From there on out everytime I boot my computer up I get my PC's loading screen (which i'm able to acces BIOS or system restore) after my PC's loading screen I get the windows splash screen, after that my monitor is pure black. The PC is still on and running but there's no display. I plugged my monitor into my onboard an... Read more

A:Black screen after Windows splash screen. Unable to acces safe mode.

bump, please help :(

7 more replies
Answer Match 73.5%

No Joy in Safe Mode - same screen

Tried chkdsk /r on many occasions with a Vista Boot CD

Also sfc /scannow offbootdir yada yada - this said corrupt files, fixed them and put results put in CBS file - reboot the same blank screen

Files can be seen via Linux Live disc, so there doesn't seem to be a read problem

There is something I am not doing...

A:Laptop Boots only to Mouse and Blank Screen

Did you try the Startup Repair from the Vista DVD ?

3 more replies
Answer Match 73.5%

Pc shut down when I was not close to it and it will not get into windows again. I installed win disk and got to System revovery option - everything I tried in it failed. I run FRSt64 and it found ZEROACCESS.
This is as far as I got. Anybody please I need help....... thanks in advance......Inge

A:blank screen just mouse pointer showing

You can initiate a topic, following Steps 6-8 of Preparation Guide, Before Using Malware Removal Tools and Requesting Help - .  Post topic, along with your FRST log (if possible) in the forum containing the Prep Guide.
If you cannot run/post logs, initate new topic in that forum and clearly indicate that you cannot post logs and provide any details which might those trying to help you.
Once that is done, this topic will be closed.
Thanks .

1 more replies
Answer Match 73.5%

No Joy in Safe Mode - same screen

Tried chkdsk /r on many occasions with a Vista Boot CD

Also sfc /scannow offbootdir yada yada - this said corrupt files, fixed them and put results put in CBS file - reboot the same blank screen

Files can be seen via Linux Live disc, so there doesn't seem to be a read problem

There is something I am not doing...

A:Laptop Boots only to Mouse and Blank Screen

From the linux live cd access the Windows partition go to Windows\logs\cbs.log

copy it to the desktop save it as a .txt file post it here. You should have access to the internet from the linux live cd if you use a wired connection.

9 more replies
Answer Match 73.5%

HP G60 laptop, after the unit has been on for 10min or more it has a random issue with the display going blank. If you move the mouse the display comes back as long as the mouse is moving. Stop moving the mouse the display goes blank. Sometimes if you let it sit awile it will start working again. It is now so bad the computer is not useable. It has McAfee protection and I run system fix it utilities 11.

A:Windows 7 screen goes blank and will come back only when mouse is used

Welcome to a Buckeye Guy

What is your screen saver set at (number of minutes) ? How about power management settings in Control Panel ?

2 more replies
Answer Match 73.5%

Hi guys,

Just wondering if any of you guys have got any idea whats happening here;

I've just upgraded my pc with a new mobo and processor the spec is;

Cpu is a 4670k
Mobo is an asus z87-c

Existing psu is an ocz 600w
Gpu is existing radeon hd 5850
Ram is exsisting ddr3 1333 kingston hyper x

I was running vista on a 1tb sata hdd on my old system. Swapped mobo and cpu.

Everytime i boot it boots straight to Bios. everything is detected ok. When trying to boot from the official windows vista 64bit oem dvd it says booting from disc, it then says windows is loading files. I then see the windows logo and loading then the screen goes blank with a cursor.

I thought this might be hardware but I have managed to install abuntu by loading the trial from the disc then installing. It since boots ubuntu fine from the partion i created. I've just tried installing the disc again to no avail.

I understand the OEM copy is linked to the motherboard but surely this would let me install the version of windows but not validate the install once complete. I'm so confused.

A:Boot from disc - blank screen with mouse

Hi have you checked the dvd is not scratched or damaged

3 more replies
Answer Match 73.5%

-Installed Windows 7 64 bit Home Premium Oct 22nd. Just finished installing all my software over the weekend. I installed Aion, Ventrilo, Photoshop, G15 Programs, G35 Headset Programs, Webroot Sypsweeper, Iolo System Mechanic, AnyDVD, CloneDVD2, Company of Heros and Brothers In Arms. Last products I installed were Webroot Spysweeper and Iolo System Mechanic. I have been using both for many years and never had a problem. After getting everything installed I ran a Deep System Analysis, which is what I always do.

I was then promptedto restart my PC, which is normal. When it restarted it went to the Windows 7 Boot Logo then the screen went black but had a moveable mouse cursor. I left it go thinking it may just take a bit longer to restart. I let it sit overnight and came back this morning with no progress so I hard restarted my PC. When I turned it back on it had a black screen with no mouse at all. I realized right away that my monitor wasn't on because normally the Power Indicator on my Gateway monitor is a dark blue color--well it is red now. It changes to this color when it goes into sleep/power save mode.

I know my PC is not booting up at all though because I have a G15 keyboard and the LCD will show a clock and cycle through that and a few other things ever X seconds. All it is showing now is a G15 Logo--which is what it show during booting.

The first night I know my monitor was on and running because it had a mouse cursor but after the restart I have... Read more

A:PC Not Booting. Blank Screen W/ Mouse Cursor.

Hi try booting to the advanced boot options on your disc and see if you can repair your machine

2 more replies
Answer Match 73.5%

My Windows XP (SP2) computer boots without any errors to black screen with the mouse pointer. No start button, icons or task bar. The pointer moves but I can't get any menus or windows up. CTRL-ALT-DEL doesn't work.

This is the same in safe mode (any of them!) with the exception of the safe mode text in each corner.

I've started up recovery console and run a chkdsk /p and all is OK

Any ideas what to try next?


A:XP start to blank screen and mouse cursor

9 more replies
Answer Match 73.5%

When I start up my computer, it seems like everything's going fine, it continues to load.
After the loading is finished, I get a blank screen with only my mouse to move around.
(Like before the username's show up before logon)
I've let my computer set for a long time, maybe it was just loading slow, but it gets stuck, right before logon at the blank screen.
There are no error messages, and no new hardware.
I used repair to check for startup problems.
I don't have system restore enebled.
I cannot get into safe mode. (does the same logon thing)
This is vista home premium x64.
What can I do to fix this.
(I also have a parallel drive with xp on it, so I can modify files if needed)
**Extra info if needed**
It seems to be exactly like a normal startup without the user accounts showing up.
I get to the black screen with the mouse, and the computer still has hard drive activity like its starting up.
Then after a couple mins it just seems like a normal computer idling.
Also, the screen shuts off after 20 mins, which means the screen saver options got loaded.
I'm wondering is there anything that could be halting the background and user logins to show up?

A:Can't Login to Vista - Blank screen with mouse

I'm not sure what to tell you....I would boot into xp and defrag the vista drive I would also run a scandisk on the vista disk with all options ticked and do a full virus scan let me know if that helps.

3 more replies
Answer Match 73.5%

Blank blue screen sometimes appears after booting windows 7 until the desktop. The computer does not respond to pressing ctrl-alt-del and reset. Only if I turn off the power. In serious games, and stress tests, no problems. Last updated bios on the MB ASUS. All drivers and windows updates are latest. In what may be the reason? Please help!

A:Blank blue screen. Please help!

14 more replies
Answer Match 73.5%

Went on vacation came back and the computer was on.... I guess the kids forgot to turn it off before we left... When we returned There was lots of errors on the screen , driver disk installed not working? Something like that... Now when we start the PC the HP page comes up and then "Windows error recovery" launch startup recovery and then it goes to a black screen and eventually blue with a cursor... I have also done the thing where you press F8 during startup but nothing. I did the F11 and nothing.. I also get where it says DISK boot failure, insert system disk and press enter. I do not know much about computers so please HELP!!!

Windows vista

Oh I almost forgot my cd rom hasn't worked for awhile now idk if that will make a difference

A:Blank blue screen/can't do anything

Hi Welcome to TSF
Can we get into Safe mode by pressing F8 on restart
If not
It seems like since you are getting DIsk boot errors that it is hard drive related
Best bet would be at this point to recover your Data
Is there a way you can get that DVD ROM to work ?

6 more replies
Answer Match 73.5%

I am trying to fix a client's computer. They continuously get these rogue type viruses (anti-virus suite, security tool type), it has never happened to this user before. this time the user got error message supposedly through AVG that the outlook.exe was corrupt, then they tried using access same thing happen, so they tried to run a quick scan via AVG (business version not free). While that was running they called me, I explained they should run rkill, and maleware bytes both could not as AVG said they were corrupt. So I had them re-boot, after the AVG scan was complete, run rkill immediately, malwarebytes - which they did no viruses found on 210K files. They also started a full AVG scan it found 327 viruses over 460k files.At that point I had the user shutdown. I picked up the PC figuring I would fix it over the of my concerns is the file count difference. Note they use server 2000, so most of their files are save to the server so 460K seemed a bit high.second was the difference in virus counts I figured a virus is playing with AVG or a bad update from AVG.I started it up - no matter (normal or safe) it appears to start normally, after I get the WINDOWS LOGO - I just get a plain blue screen and nothing happens it just stays there.Check AVG website I downloaded the AVG RESCUE CD, created a bootable CD - started the from CD, did what AVG said to do, enable networking, downloaded the latest rescue updates, restored ... Read more

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Answer Match 73.5%

My hp stream notebook will come on but it shows a cursed in the top left corner and it has a blank blue screen. How do I get it to where it will be workable again

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Answer Match 73.5%

I had a virus on my PC called antivirus pro. I ran Malwarebytes to get rid of it and then when the PC automatically re-booted, after I logged in through the Vista log on screen a blank blue screen came up. Windows appear constantly in the blue screen saying that it is trying to run task manager but that it can't find the program files to do so. I can't acces task manager or do anything in the blue screen, the windows key doesn't work either. I can CTRL ALT DEL to get back to the log on screen that's it. I have started up in safe mode and run some free registry cleaners however nothing is working. I also tried to run some repair commands from the command prompt but again no success. Help??

A:Blank Blue Screen

no one has any idea i thought you nerds were a ******* forum??????????????

1 more replies
Answer Match 73.5%

Blank blue screen (not BSOD) sometimes appears after booting windows 7 until the desktop. The computer does not respond to pressing ctrl-alt-del and reset. Only if I turn off the power. In serious games, and stress tests, no problems. Last updated bios on the MB ASUS. All drivers and windows updates are latest. In what may be the reason? Please help!

A:Blank blue screen. Please help!

Can you boot into Safe Mode? If so collect the Dump file for this by following the guide at and start a new thread in the Crashes and Debugging forum with all the relevant info mentioned in the guide.

If you can't boot into safe mode or can't find the dump file start a thread there anyway asking for help on how to do so. Our experts on BSoDs will be more than happy to help.


9 more replies
Answer Match 73.5%

Blank blue screen sometimes appears after booting windows 7 until the desktop. The computer does not respond to pressing ctrl-alt-del and reset. Only if I turn off the power. In serious games, and stress tests, no problems. Last updated bios on the MB ASUS. All drivers and windows updates are latest. In what may be the reason? Please help!

A:Blank blue screen. Please help!

So this is between logging on and the desktop loading?

3 things I can probably suggest, though I am not an expert so may not solve your problem.

I would repair the OS if you have the CD, could be some files that are causing the problem. Or use system file checker to check for problems.
Second, check the HDD for any problems using chdsk
Then maybe run a defrag, could just be taking it's time finding the relevant files. Unlikely but you never know.

4 more replies
Answer Match 73.5%

I am running Window XP Professional. Just today I started getting blank blue screens after about 15 minutes of inactivity. Once it goes to this screen, it freezes and I am unable to do anything except restart the computer. I don't know if this has anything to do with but for a few months now, when I first turn my computer on, it says 'Alert! System Battery Voltage Low' Press F1 to resume or F2 for System setup. However, yesterday, there were power connection problems because of a worn out outlet, so the computer was turned on and off repetedly about 7 times. Does anyone have any idea what might be goin on? Also, the anit-virus program doesn't show any problems.

A:Blank Blue Screen

Could you please let me know that did you update or installed any new softwares on your computer?

3 more replies
Answer Match 73.5%


I'm getting blank blue screens on my computer everytime I play any 3D games: Freedom Fighter, Splinter Cell, Scarface, etc. During gameplay the screen will turn blank blue and reboot the computer after a couple of seconds. I have updated the drivers for everything on my computer: video card, sound card, windows updates. I have installed brand new RAM and Power Supply. This is also a fresh install of Windows.

But the problem persists. I'm at a complete loss as to what is causing the problem.

Found nothing in the Windows Event Viewer. I did get a dump file but I can't make any sense out of it (I have posted it below)
Quick Specs:
Motherboard: Asus P4C800-E Deluxe Motherboard
CPU: Intel Pentium IV 3.2 Ghz (Intel Socket 478 400Mhz FSB) (Code: Willamette)
RAM: 2GB (2 x 1GB)OCZ Special Ops XTC 1024MB PC3200 DDR 400MHz
Video Card: ATI Radeon x700 - AGP
Sound Card: Sound Blaster Audigy 2 ZS Platinum
Hard Drives: 2 x 250 GB Western Digital Caviar SATA & 320GB Western Digital EIDE
Power Supply: Antec 480W TruPower-II

----- 32 bit Kernel Mini Dump Analysis

MajorVersion 0000000f
MinorVersion 00000a28
DirectoryTableBase 3f4db000
PfnDataBase 81a83000
PsLoadedModuleList 805624a0
PsActiveProcessHead 805685b8
MachineImageType 0000014c
NumberProcessors 00000002
BugCheckCode 1000007e
BugCheckParameter1 c0000005
BugCheckParameter2 bfb41ae6
BugCheckParameter3 9af9fb8c
BugCheckParameter4 9af9f888
PaeEnabled 00000000
KdDebuggerDataBlo... Read more

A:Blank Blue Screen

16 more replies
Answer Match 73.5%

I used to play this game called flyff and was goign to start playing it again but when I go to log on to the game it goes to a blue screen with no text at all and I have no idea what could be wrong since it worked fine before.

I am using a Saphire Radeon 9600 Atlantis graphic's card and have a AMD Athlon XP 2800+ and all of my drivers are up to date.

Thanks for any help you can give me.

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Answer Match 73.5%

hi, hope someone can help...

When i login it comes up with a blank blue screen & all i can do is move the curser & it allows me to bring up the task manager, but thats it.

i've tried starting in safe mode but it comes up with an error then allows me to log in again, but back to square one with the blue screen.

any ideas?...

A:blank blue screen

try ctrl+delete and the click file>run>explorer.exe

3 more replies
Answer Match 73.5%


We have a new laptop Toshiba Satellite M45 S2693, Pentium M 1.73 GHZ 1GB Ram. The problem is that every so often the screen goes blank, it turns light blue, it's not the blue screen of death, there are no error messages. If we are playing music you can still hear it without any problems, to fix the problem we have to restart the computer. I have downloaded all the updates and we installed virus protection software before connecting to the internet. Does anyone have any ideas?

A:Blank blue screen

6 more replies
Answer Match 73.5%

I am having problems with my XP PC. Every time I put a blank disc into the HP dvd writer the PC crahes (blue screen suggests up dating drivers) I am using nero 8 as the writing software and dvd shrink to rip any suggestions would be welcome

A:blue screen with blank dvd

Sounds like either software conflict/incompatibility or else hardare failure. Why dont you download CDBXP.
Try and burn a CD with this. If this works, you can narrow the issue down to Nero 8, in which case you could reinstall/look for updates.

If you suspect the drive is dodgy, you could put it into another PC, install the same software and see what happens.

If you copy the exact message and post it here, it might help.

2 more replies
Answer Match 73.5%

I recently updated my video card for a Radeon4350 with a 450 watts power supply. I had no problem what so ever before and now i get a blank blue screen when i log off WOW or when i brake the screen saver or when i close windows media. These screens are NOT random and there is no writting on the screen, my monitor simply says: mode not supported.

Any ideas? I am running windows XP SP3 with all recent updates. The PC is set in 1024x768 in 32bits true colors. The card is DDR2 with 512mb memory my system has 3500 RAM and about 300GB or free memory.

Thanks for any suggestions.

A:blank blue screen

Hi Felixgel

I am going to see if i can help you with this problem you are getting.

Lets start with:
1. When did you update to SP3?
2. What motherboard are you using?
3. Have you updated or changed any think on your computer before the problem started?

1 more replies
Answer Match 73.5%

0Hello, I recently built myself a new computer.

It's components are:

-2 Nvidia GTX470 connected via SLI

-Core i7 930

-3 2GB DDR3 RAM sticks

-ASUS P6X58D-E X58 R Motherboard

-ANTEC|TP-750 750W RT Power Supply

Now, it's been running fine for the past 2 weeks. Perfectly, in fact. However my Dad dragged me away on vacation to the Dominican Republic so I left the computer with my mom and Grandma since they use it.

Now, last night my mom told me that she got a problem. When she turned it on and tried to access her session she got a blank blue screen. No error messages, nothing. I told her to hard restart it, and when she did it gave her the "Windows Shut down unexpectedly, start in safe mode or boot Windows normally?" message. When she told it to boot up normally, it was fine. I told her to restart it again to see if the BIOS would report any errors like it normally does when there's hardware failure but nothing came up.

The more I think about it though, the less likely it seems like it'd be a Hardware issue though, since this problem would've arisen MUCH sooner since before I left I was playing alot of games, wouldn't it?

This morning when my Grandmother turned on the computer again she got the same problem. I told her to hard reset it again, and once more it booted up normally after that. I had her run R-kill (which reported no malicious processes) and run Malware bytes and Microsoft Security Essentials. After that I'm going to have h... Read more

A:Blank Blue Screen?

Don't know why, but I can't find the edit button. Anyways, the OS is Windows 7 and it's the 64-bit version.

9 more replies
Answer Match 73.5%

Last night I downloaded a file from a Torrent site - Blackberry stuff (I'm pretty sure most or all was freeware stuff). I just noticed that that file has been removed. Kinda unfortunately because I did leave a comment on what happened to me and I asked if anyone else had the same issue. I'm guessing maybe they did because it is gone now.

I ran my AVG scan on it before opening it. It didn't find anything so I ran the executable. It locked up at one point after I started getting virus warnings from some new program (I did not write down what any of it was :-( ).

I had to do a hard shutdown. When it came up to my choices window, i.e. choose Safe Mode, Last Know, etc. I was unable to make any selections with my keyboard so it continued to boot Windows normally. The XP splash screen comes on and then the screen turns black with nothing further happening.

I can do a hard reboot but I can't get into Safe Mode because the keyboard isn't working and normal windows isn't working either.

Got any suggestions? Do I have some serious funk? Did some piece of hardware decide to stop functioning properly (power supply)?

I have been Googling this issue without any success. Sometimes it feels like you are the only one to ever have a particular issue.

This happened very late last night and now I am at work so I'm not able to touch it for the next 5 hours or so. The only two things that I can do right now is go into the BIOS settings or watch it go into Windows and then get the... Read more

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Answer Match 73.5%

Okay so lately I've noticed that my PC isn't displaying the BIOS splash screen anymore and skips straight to the Windows login screen. It didn't really bother me until today when I wanted to boot into Ubuntu and I couldn't select which OS I wanted to use.

I'm pretty sure the problem isn't the BIOS itself since I unplugged all the peripherals except the speakers, removed all the RAM and the BIOS did beep repeatedly. And given enough time, I can boot into windows (and only windows ).

Apparently people have had this problem before and all the solutions I've read such as "Press 'del' to go into your BIOS!" really doesn't help since I can't see anything in my BIOS menu.

The only solution that made sense to me was that my CMOS battery could be dying. I haven't changed my rig since I built it in 2009. The only significant event that happened recently might be that Windows updated itself.

-PC doesn't display BIOS splash screen
-Can't see messages displayed by system
-When windows does bootup, everything runs just fine
-Haven't changed rig for ~3 years

A:PC skips BIOS splash screen and goes straight to login screen

This is normally a BIOS setting called "Fast boot" or something such. It might have toggled off due to low battery causing a reset. This may also explain why a BIOS Boot Menu no longer appears.

It won't hurt to change your CMOS battery and might help. You can reset your BIOS at the same time which is also indicated: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS

Do you have Ubuntu (wisely) on another HD so you need the BIOS Boot menu to show up when you press it's hot key? If so make sure all HD's are detected in BIOS setup and BIOS Boot order is set to preferred HD first. If BIOS Boot menu still doesn't show up using hotkey, change boot order to other OS HD to see if it will in fact boot.

9 more replies
Answer Match 73.5%

I am not sure what's wrong, but I have uninstall nvidia drivers that gave me problems ie. 257.21, 196.21....etc. I am currently using 195.62. I am certain that it was a VGA driver problem, because it never happened again, till I decided to remove windows internet explorer and it did the black screen thing again. It restarts and instead of showing windows splash screen it shows a black screen. When I am at the black screen I can't do anything, I will have manually restart and when it boots up the second time it will load windows. It's ____ me off. I hope someone can help me here, and I appreciate it. Atm I am gonna reinstall IE 8 and let's hope for the best.

PS. I just bought this new HDD WDVELOCIRAPTOR 300GB. So it's brand new. Don't know what's going on.

A:Restart leads to black screen before windows 7 splash screen

Hmmm! Been having the same problem myself with 7 ultimate 64 bit. It only happens on a "restart". Cold boot works OK.
I just hit my reset button, get message to do startup repair or start windows normally.
Select the "normal" and all seems to work OK???????
I'd be interested if you can find a resolution to this issue. I gave up on it!!!

9 more replies